Panasonic KX-TVM50BX telephone switching equipment Datasheet

Solution for user

Travel

Agency

Record important conversation

When customers call to make reservation or ask questions, travel agents take notes, but if they misunderstand what the customer says, it can lead to complaints or cancellations.

In this case, Panasonic's VPS can record important calls by

2-way recording/2-way transfer. Calls can be played back over and over to make sure of the customer's demands and preserve their trust.

Transporter

Easy access to

TVM50/200 by

VMA

If a call comes in while working in the warehouse and you cannot answer it, Voice Mail answers it for you. Then, using

Panasonic's wireless system, you can access Voice Mail to hear the message at a more convenient time, saving you a trip to the office to read the memo.

Moreover, you can check e-mail and messages recorded by

Voice Mail Assistance from nearby computers that are connected to the network, so that you can be efficient in your work.

Consulting

Office

Record important messages

When talking details and complicated matters with a customer, it is hard to write everything down and, if the conversation goes long, you cannot respond to other customers.

In this situation, 2-way recording lets you record the call and check the details later.

Moreover,while you are on the phone, the VPS automatically saves the messages from other customers in your mailbox, so you can stay on top of other business opportunities and never inconvenience customers.

Important

Customer

Increased reliability

For important customers, you can set extensions, mailboxes and mailbox groups by registering the telephone numbers in the VPS ahead of time, so that customers are not inconvenienced if you are out or on the phone when they call.

Hotel

Easy control to

Voice Processing

System

When checking out at the front desk of a hotel, room messages can be deleted by operating buttons on the Digital

Proprietary Telephone.

Sales office

Low-cost services

In an environment that saves incoming calls to Voice Mail and enables staff to check their e-mail remotely, sales offices often busied by customer rounds or meetings can check their mail and promptly respond to customer requests.

Benefit of TVM50/200

Record important messages

Low-cost services

• A lighter load for operators (lower labour expenses)

• Nighttime phone reception

• Filter functions = Efficient caller distribution

Provide new services

• New in-company communications

• A new form of in-company contact

Increased reliability

• Get fast, accurate messages to your off-site staff

• Relay messages accurately

Easy access to TVM50/200 by

Phone Assistant (VMA)

Network Diagram

KX-TVM200

LAN

KX-TDE100

KX-TVM50

DPT

PC

USB

PA Manager E-mail Server PC

Internal Modem

(Optional)

KX-TVM200

LAN

(Optional : LAN Interface Card)

PC PC

PC

DPT

USB


Internal Modem

(Optional)

PC

PC

PC

PC

KX-TDA30 KX-TVM50

KX-TVM50/200 Specifications

Number of Ports

Connectable PBX

Extension Numbering

Pause

Message Waiting Lamp

KX-TVM50

2 to 6

Panasonic KX series PBX*

Programmable DTMF sequence.

Data line of APT/DPT interface

Initial : 4h Max.:8h

Max. 64

KX-TVM200

0 to 24

Panasonic KX series PBX

Up to 8 digits (programmable)

100 to 9900msec (every 100 msec per unit)

Data line of DPT interface

Max. 1000 h

Max. 1024

Voice Storage

Number of Mailboxes (including System Manager and

Message Manager mailboxes)

Number of Messages

Personal Greeting Messages

Message Retention Time

Maximum Message Length

Activity Reporting

Unlimited

1 to 360 sec (programmable)

1 to 30 days, or unlimited (programmable)

1 to 60 min. or unlimited (programmable)

Custom Service Report, E-mail Report, Call Account Report, Port Usage Report, HDD/Memory Usage Report, Mailbox Usage

Report, Fax Call Report, Mailbox Information Report, Call Handling Statistic Report, Message Status Report, Subscriber Setup

Report, Security Information Report, Hourly Statistics Report

Connections

Telephone Line:

Data Port:

Power Source

DC Input

Dimensions

Weight

Memory Media

Remote Modem

* With a SLT interface, the VPS is connected to other PBXs.

Modular connectors

(2-conductor wire; 4-conductor in the case of DPT/APT integration)

USB Interface, LAN Interface

100V AC to 240V AC, 0.25A, 50/60Hz

9V, 0.75A (6.75W)

249 x 316 x 74 mm

1.3 Kg

Flash Memory

Modem Card (Max. 33 600 bps)

Modular connectors

(4-conductor wire)

100V AC to 240V AC, 1.5A, 50/60Hz

40V, 1.38A (55.2W)

275 x 376 x 117 mm

2.9 Kg

HDD

Optional Accessories

KX-TVM502

KX-TVM503

KX-TVM524

KX-TVM594

KX-TVM296

KX-TVM50

2 - Port Hybrid Expansion Card

2 - Port Digital Expansion Card

Memory Expansion Card

LAN Interface Card

Modem Card

KX-TVM204

KX-TVM296

KX-TVM200


Modem Card

Design and specifications are subject to change without notice. KX-TVM01E-CT 0806KYEX1 Printed in Japan

Voice Processing System

KX-TVM50

KX-TVM200

Panasonic presents the TVM50/200 unified voice message systems with PBX CTI software.

TVM50/200 not only answer calls from customers while your out or on the phone, they also can promptly e-mail you messages that customers leave to any location or meeting where e-mail can be used.

And, when using CTI software (*

1

Phone Assistant), messages callers leave while you're out can be easily opened, played, deleted or forwarded by e-mail on a PC, giving you a voice solution system that efficiently supports operations when you are out of the office.

* 1 Ver1.7 or later

New Voice Mail Systems that Can Be Tailored to Your Needs

Overview of TVM50/200

Attendant Services

쐽 Automated Attendant

쐽 Custom Service

쐽 Interview Service

쐽 Voice Mail Service

쐽 Call Routing by CLIP/

DID/PIN

Panasonic TVM (Voice Processing Systems) offer these many services.

And it delivers new level of communication ease and efficiency that can help any business be more productive.

Message Delivery Services

Transfer Services

쐽 20 Extension Groups for

Common Mailbox

쐽 Call Transfer Status Setting

쐽 Incomplete Call Handling

Services

Mailbox Services

쐽 Live Call Screening

쐽 Two-way Recording

쐽 Two-way Transfer

쐽 Personal Custom Service

쐽 Mailbox Group Distribution

쐽 Broadcasting Message

쐽 Caller ID Call Back

쐽 Urgent Message Set

쐽 Bookmark

쐽 Playback Volume/

Speed Control/Pause

쐽 VM Menu on LCD

쐽 New Message No. Display

쐽 Subscriber Tutorial

쐽 External

쐽 Internal

쐽 E-mail

쐽 External Delivery List

쐽 Company Name

Announcement

Number of Ports

Voice Storage

Number of Mailboxes

Network service with CTI

쐽 Voice mail Assistant with Phone Assistant

KX-TVM50

2 to 6

Max. 8h

Max. 64

KX-TVM200

0 to 24

Max. 1000h

Max. 1024

System Highlights e-Message

Even while you're away from the office, the VPS will make sure you never miss a message. You can configure the VPS to notify you by email when you've received new messages; you can then log in to your mailbox remotely and listen to your messages. Better yet, have the VPS send your new messages in telephone-quality WAV file format as e-mail attachments, and listen to your messages without even picking up the phone! You can easily forward them by e-mail to other parties, and keep backup copies of those messages on your PC.

Calling the office to check your messages is finally a thing of the past.

Voice mail Assistant (VMA)

Each subscriber of TVM system can access his/her Mailbox by VMA that is launched through PA.

A communication path is established by making a call from an extension to TVM system. The number of VMA clients which are accessible to TVM system at the same time depends on the number of installed

TVM ports.

By using VMA, TVM system allows subscribers to operate followings:

- Activate from PA

- Login to the TVM system as a subscriber

- Display subscriber’s message information as a list

- Play a message via the extension

- Delete messages

- Change mailbox settings of a subscriber

- Export a message to PC

- Attach a message to E-mail

- Call back to a phone number added to a message

System Connection

Diagram

PA Manager

Client

Calls

TDE/TDA

Voice Mail Menu on the LCD* 2

For easier operation, Voice Mail menus and the number of new messages received can be displayed on the LCD screens of Proprietary Telephones. Users can retrieve messages.

* 2 DPT Integration only

Out of Office e-Message

WAV

Forward

Message

Notification

Access the VPS from the

GSM that received the message notification.

TVM50/200

[ Record messages and

VMA server function

]

E-mail received by VPS

GSM*

*Requires a contract with a provider.

LAN

PA : Phone Assistant

(KX-NCS1XXX Series)

DPT : Digital Proprietary

Telephone

APT : Analogue Proprietary

Telephone

IP PT : IP Proprietary

Telephone

SLT : Single Line Telephone

* 1 VMA don’t support only SLT

PC at Office

Voice Mail

Assistant

DPT or APT or

IP PT or SLT* 1

PA Express/Pro

PA Screen

DPT or APT or

IP PT or SLT* 1

PA Statue Express/Pro PA Pro with IP Soft Phone

VMA Screen

Voice Processing System

Standard Functions

Voice Mail Service

The KX-TVM50 provides 64 password-protected mailboxes and the KX-TVM200 provides 1024. When callers reach your mailbox, they can hear a personal greeting that you recorded (in any language you want) and then leave a message. You can also set the system to automatically forward messages to a back-up mailbox, if desired.

Automated Attendant Service

Answers incoming calls and routes the caller to the appropriate extension or department.

Interview Service

The KX-TVM50 and KX-TVM200 can provide a kind of "interview service." You can record up to 10 questions and set the system up so that when someone calls, he or she is sent to the questionand-answer mailbox. The system will ask the questions and then record the caller's answers.

This is ideal for such uses as taking mail orders, screening job applicants, or conducting surveys.

Useful Panasonic Functions

Caller ID Call Routing

This feature automatically sends calls from preassigned Caller ID numbers , ("wild card" digits can be used) to a designated mailbox, extension, or

Custom Service.

Routing can help your company provide better service in countless ways. For example, when an important customer rings, you can forward his call directly to your company's key contact. Have calls from your client in Paris forwarded to a mailbox with a greeting message in French. Or have calls from family members or friends sent to a private

Custom Service menu just for them. You can even use Message Waiting Notification to call your beeper or mobile phone when someone has called and left a message in your mailbox.

Caller Name Announcement

Now , you don’t even have to look at your phone to identify certain callers. With this feature, you can store pre-recorded audio messages that will be played through the telephone’s handset, matching a Caller ID number that is programmed with a prerecorded message.

Message Waiting Notification

This feature tells you when a caller has left a message in your mailbox. It can notify you in any of three ways: by lighting the "message waiting" lamp on your telephone; by sending a message to your beeper, either telling you to call your mailbox or actually providing the caller's number; or by calling you at a telephone number you specified in advance.

Multilingual Voice Prompts

You can program multilingual voice prompts. The opening greeting can be set to let the caller choose a language, and you can even program different incoming phone lines to be answered in different languages. It’s a great feature for global businesses.

Direct Mailbox Access

Mailbox owners can retrieve new messages simply by calling from your extension or pre-registered telephone number. No confusing log-in codes are required.

Personal Greeting for Caller ID

Each subscriber can record up to four different personal greetings and designate up to eight Caller

ID numbers to be directed to each greeting. For example, you could create one greeting message in

German, and designate eight German customers. If any of them calls while you're away from your desk, they will automatically be sent to the mailbox with the German message.

Intercom Paging

Notifies you of an incoming call, even if your extension is unanswered. The system will put the caller on hold, and use an internal or external paging function to announce, “I have a call for…” You can answer the call from anywhere in your facility by dialling a pick-up code from any system phone.

Scheduled Backup

Allows the System Administrator to back up or restore the following data as individual files: Program, System

Parameters, System Prompts, Mailbox Prompts, and

Mailbox Messages. And The specified data is backed up automatically at the specified times. Backup data can be saved as a file.

Automatic Message Forward /

Copy Message

If messages have not been “picked up” after a specified period of time, the system can be programmed to automatically move or copy the message to another mailbox.

Holiday Service

The system can play special greetings for holidays and special service settings can be programmed.

Playback Volume / Speed Control

Subscribers can change playback volume or speed while listening to messages.

Fax Detection

When a port receives a fax call and CNG tones are detected, the system will automatically transfer the call to the designated fax extension.

Live Call Screening

This lets you monitor incoming messages and decide whether to answer the phone or let the caller leave a message. It's like having a telephone answering machine right at your desk.

Two-Way Recording

This allows a subscriber to record a conversation (both the caller's words and the subscriber's own words) in his or her mailbox.

Simply press the Two-Way Record key.

Two-Way Transfer

This allows the subscriber to record a conversation into another subscriber's mailbox.

This is especially useful, for example, for companies that want their receptionists to personally record messages from callers.

KX-TVM50/200 Features List

System Features

• Alternate Extension Group

• Auto Forwarding

• Automated Attendant

• Broadcasting Messages

• Busy Coverage Mode

• Call Services

• Call Transfer to Outside

• Caller ID Call Routing

(APT/DPT Integration Only)

• Caller ID Screening


• Caller Name Announcement

—Personal



—System


• Class of Service (COS)

• Company Greeting

• Company Name

• Covering Extension

• Custom Service

• Daylight Saving Time Assignment

• Dialling by Name

• DID Call Routing

(DPT Integration Only)

• E-mail Integration

• Extension Group

• Fax Management

• Hold

• Holiday Service

• Intercom Paging


• Interview Service

• List All Names

• Logical Extension

(All Calls Transfer to Mailbox)

• Mailbox Groups

• Message Delivery,Internal

• Message Reception Mode

• Message Waiting Notification

—Device


—Lamp

• Multilingual Service

• No Answer Coverage Mode

• On Hold Announcement Menu

• Operator Service

• PIN Call Routing

• Play System Prompt After Personal

Greeting

• Port Service

• Rotary Telephone Service

• Scheduled Backup

• Service Access Commands

• Service Group

• System Clock

• System Prompts

• Time Service

• Trunk Service (Universal Port)


• Voice Mail Assistant

• Voice Mail Service

System Setting Features

• Auto Configuration


• Custom Service Builder

• Default Mailbox Template

• Password Administration

• Recording Messages by System

Administrator

• Service Mode

• System Backup/Restore

• System Reports

• System Security

• Time Synchronisation


Subscriber Features

• Auto Receipt

• Automatic Login


• Autoplay New Message

• Bookmark

• Call Transfer Status

• Callback Number Entry

• Caller ID Callback


• Calling a Beeper

• Delete Message Confirmation

• External Message Delivery List

• External Message Delivery Service

• Group Distribution List

—Personal


—System

• Incomplete Call Handling Service

• Live Call Screening


• Mailbox

• Mailbox Capacity Warning

• Message Transfer

• One-touch Two-way Transfer


• Personal Custom Service

• Personal Greeting for Caller ID


• Personal Greetings

• Playback Volume/Speed Control

• Private Message

• Receive Message

• Recover Message

• Remote Call Forwarding Set


• Subscriber Tutorial

• Temporary Personal Greeting

• Timed Reminder Setting


• Toll Saver


• Two-way Record


• Two-way Transfer


• Unlimited Message Length

• Urgent Message

• VM Menu






쐽 Custom Service




DID/PIN






Common Mailbox



Services










쐽 Bookmark


Speed Control/Pause

쐽 VM Menu on LCD



쐽 External

쐽 Internal

쐽 E-mail


쐽 Company Name

Announcement

Number of Ports

Voice Storage

Number of Mailboxes



KX-TVM50

2 to 6

Max. 8h

Max. 64

KX-TVM200

0 to 24

Max. 1000h

Max. 1024







TVM ports.


- Activate from PA




- Delete messages






Diagram

PA Manager

Client

Calls

TDE/TDA





WAV

Forward

Message

Notification



TVM50/200


VMA server function

]


GSM*


LAN


(KX-NCS1XXX Series)


Telephone


Telephone


Telephone



PC at Office

Voice Mail

Assistant

DPT or APT or

IP PT or SLT* 1

PA Express/Pro

PA Screen

DPT or APT or

IP PT or SLT* 1


VMA Screen


Standard Functions











Custom Service.















Intercom Paging







Copy Message


Holiday Service




Fax Detection











System Features


• Auto Forwarding




• Call Services







—Personal



—System




• Company Name


• Custom Service






• Extension Group

• Fax Management

• Hold

• Holiday Service

• Intercom Paging



• List All Names



• Mailbox Groups




—Device


—Lamp







Greeting

• Port Service




• Service Group

• System Clock

• System Prompts

• Time Service












Administrator

• Service Mode


• System Reports

• System Security




• Auto Receipt

• Automatic Login



• Bookmark










—Personal


—System




• Mailbox










• Private Message

• Receive Message

• Recover Message







• Toll Saver


• Two-way Record





• Urgent Message

• VM Menu






쐽 Custom Service




DID/PIN






Common Mailbox



Services










쐽 Bookmark


Speed Control/Pause

쐽 VM Menu on LCD



쐽 External

쐽 Internal

쐽 E-mail


쐽 Company Name

Announcement

Number of Ports

Voice Storage

Number of Mailboxes



KX-TVM50

2 to 6

Max. 8h

Max. 64

KX-TVM200

0 to 24

Max. 1000h

Max. 1024







TVM ports.


- Activate from PA




- Delete messages






Diagram

PA Manager

Client

Calls

TDE/TDA





WAV

Forward

Message

Notification



TVM50/200


VMA server function

]


GSM*


LAN


(KX-NCS1XXX Series)


Telephone


Telephone


Telephone



PC at Office

Voice Mail

Assistant

DPT or APT or

IP PT or SLT* 1

PA Express/Pro

PA Screen

DPT or APT or

IP PT or SLT* 1


VMA Screen


Standard Functions











Custom Service.















Intercom Paging







Copy Message


Holiday Service




Fax Detection











System Features


• Auto Forwarding




• Call Services







—Personal



—System




• Company Name


• Custom Service






• Extension Group

• Fax Management

• Hold

• Holiday Service

• Intercom Paging



• List All Names



• Mailbox Groups




—Device


—Lamp







Greeting

• Port Service




• Service Group

• System Clock

• System Prompts

• Time Service












Administrator

• Service Mode


• System Reports

• System Security




• Auto Receipt

• Automatic Login



• Bookmark










—Personal


—System




• Mailbox










• Private Message

• Receive Message

• Recover Message







• Toll Saver


• Two-way Record





• Urgent Message

• VM Menu


Solution for user

Travel

Agency





Transporter

Easy access to

TVM50/200 by

VMA





Consulting

Office





Important

Customer



Hotel

Easy control to

Voice Processing

System



Sales office

Low-cost services
















Network Diagram

KX-TVM200

LAN

KX-TDE100

KX-TVM50

DPT

PC

USB


Internal Modem

(Optional)

KX-TVM200

LAN


PC PC

PC

DPT

USB


Internal Modem

(Optional)

PC

PC

PC

PC

KX-TDA30 KX-TVM50


Number of Ports

Connectable PBX

Extension Numbering

Pause


KX-TVM50

2 to 6





Max. 64

KX-TVM200

0 to 24





Max. 1000 h

Max. 1024

Voice Storage



Number of Messages




Activity Reporting

Unlimited







Connections

Telephone Line:

Data Port:

Power Source

DC Input

Dimensions

Weight

Memory Media

Remote Modem


Modular connectors



100V AC to 240V AC, 0.25A, 50/60Hz

9V, 0.75A (6.75W)

249 x 316 x 74 mm

1.3 Kg

Flash Memory


Modular connectors

(4-conductor wire)

100V AC to 240V AC, 1.5A, 50/60Hz

40V, 1.38A (55.2W)

275 x 376 x 117 mm

2.9 Kg

HDD


KX-TVM502

KX-TVM503

KX-TVM524

KX-TVM594

KX-TVM296

KX-TVM50




LAN Interface Card

Modem Card

KX-TVM204

KX-TVM296

KX-TVM200


Modem Card



KX-TVM50

KX-TVM200




1


* 1 Ver1.7 or later

Solution for user

Travel

Agency





Transporter

Easy access to

TVM50/200 by

VMA





Consulting

Office





Important

Customer



Hotel

Easy control to

Voice Processing

System



Sales office

Low-cost services
















Network Diagram

KX-TVM200

LAN

KX-TDE100

KX-TVM50

DPT

PC

USB


Internal Modem

(Optional)

KX-TVM200

LAN


PC PC

PC

DPT

USB


Internal Modem

(Optional)

PC

PC

PC

PC

KX-TDA30 KX-TVM50


Number of Ports

Connectable PBX

Extension Numbering

Pause


KX-TVM50

2 to 6





Max. 64

KX-TVM200

0 to 24





Max. 1000 h

Max. 1024

Voice Storage



Number of Messages




Activity Reporting

Unlimited







Connections

Telephone Line:

Data Port:

Power Source

DC Input

Dimensions

Weight

Memory Media

Remote Modem


Modular connectors



100V AC to 240V AC, 0.25A, 50/60Hz

9V, 0.75A (6.75W)

249 x 316 x 74 mm

1.3 Kg

Flash Memory


Modular connectors

(4-conductor wire)

100V AC to 240V AC, 1.5A, 50/60Hz

40V, 1.38A (55.2W)

275 x 376 x 117 mm

2.9 Kg

HDD


KX-TVM502

KX-TVM503

KX-TVM524

KX-TVM594

KX-TVM296

KX-TVM50




LAN Interface Card

Modem Card

KX-TVM204

KX-TVM296

KX-TVM200


Modem Card



KX-TVM50

KX-TVM200




1


* 1 Ver1.7 or later

Panasonic KX-TVM50BX telephone switching equipment Datasheet

Related manuals

Panasonic

KX-TVM200AL

Panasonic

KX-TVM50

Panasonic

KXTVM200NE

Panasonic

KX-TVM50

Panasonic

KX-TVM50

Panasonic

KX-TVM50

Panasonic

KX-TVM50

Panasonic

KX-TVA200

Panasonic

KX-TVM50