Omnitronics RediTALK 1.2 VoIP Radio Dispatch Console User Manual
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RediTALK™ 1.2 VoIP Radio Dispatch Console User Manual RediTALK™ 1.2 VoIP Radio Dispatch Console User Manual © 2013-2017 Omnitronics Pty Ltd. All rights reserved. (ABN: 28 798 126 642) No part of the contents of this publication may be reproduced or transmitted in any form or by any means without the prior written consent of Omnitronics. Information contained in this document is provided solely to enable use of Omnitronics products. Omnitronics assumes no liability whatsoever for neither technical or editorial errors that may appear in this document nor does it make a commitment to update the information contained herein. Omnitronics retains the right to make changes to this information at any time and without notice. Copyrights and Trademarks Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Firefox and the Firefox logos are registered trademarks of the Mozilla Foundation. Google is a registered trademark of Google and Google Maps is copyright © 2013 Google. Map data provided by OpenStreetMap is copyright © OpenStreetMap contributors and is provided under the Open Data Commons Open Database License (ODbL). The cartography used by RediTALK and reprinted in this User Manual is licensed under the Creative Commons AttributionShareAlike 2.0. RediTALK is a trademark of Omnitronics Pty Ltd. All other trademarks and brand names are the property of their respective holders. Product Notice This user manual describes features that are common to most installations as well as optional features available separately. Some features may not be available on your installation. This product requires activation. Technical Support If you require additional information or assistance with installation, activation, or configuration of this product, please contact our technical support at [email protected] or your local sales representative shown below. When contacting Omnitronics for support, please have your Omnitronics product serial number, system hardware, and system software versions available. Head Office: Omnitronics Pty Ltd 27 Sarich Court Osborne Park, WA 6017 Australia International Sales Office: Omnitronics Pty Ltd 301 Coronation Drive Milton, QLD 4064 Australia North America Office: Omnitronics, Inc. 8301 Cypress Plaza Drive, Suite 100 Jacksonville, FL 32256-4416 USA PH: +61 8 9445 2633 FAX: +61 8 9445 1687 [email protected] PH: +61 7 3369 5733 FAX: +61 7 3369 5799 [email protected] PH: +1 (904) 425 0336 FAX: +1 (904) 296 8350 [email protected] Documentation Feedback Spot an error in this document or have a suggestion for improving it? Omnitronics welcomes your feedback regarding this manual. To provide feedback, please e-mail your comments and suggestions to [email protected]. Be sure to include the Omnitronics product name and version with your correspondence. Omnitronics will carefully consider all feedback for future improvements to Omnitronics documentation or software. Date: January 2017 Document Number: MNL-00115-240 ii Document Revision History Revision Date Description 1.00 11/2013 • Original publication 1.10 12/2013 • • • • Added section “Product Comparison Matrix” on p4 Updated section “Main Window Layout and Navigation” on pp28-29. Updated section “Control Panel” on p32. Added section “Resizing the Main Window” on p32. 1.20 03/2014 • • • • Updated section “Installing the RediTALK Software” on pp7–14. Updated section “Contacts Window” on pp58–72. Updated section “Radio Options” on p126–130. Added section “Selective Call” on pp131–133. 1.30 05/2014 • • • • Updated section “Activating the Product Offline” on pp21–23. Updated section “Deleting Messages” on pp55–56. Updated section “Audio Options” on p141. Added section “Audio Output Buttons” on p145. 1.40 05/2014 • Updated section “Product Licensing and Activation” on pp16–30. • Added section “Call History” on pp63–66 • Added section “Call History Options” on pp166–169. 1.50 06/2014 • • • • 1.60 08/2014 • Updated section “Basic GPS Panel” on p41–42. 1.70 09/2014 • Updated section “Requirements” on p5. • Updated section “GPS Options” on pp131–134. 1.80 11/2014 • Updated section “Product Comparison Matrix” on p4. 1.90 01/2015 • Updated section “Features” on p3. • Updated section “Product Comparison Matrix” on p4. • Updated section “Transferring the License” on pp28–31. 2.00 03/2015 • • • • • 2.10 08/2015 • Updated section “Product Comparison Matrix” on p4 • Added section “Audio Playback of Call History” on pp71–73. 2.20 11/2015 • Added Chapter 4, “Contacts Window”. • Added Chapter 5, “Messages Window”. Updated section “Product Licensing and Activation” on pp16–29. Updated section “Basic GPS Panel” on pp41–42. Added section “Advanced GPS Panel” on pp42–43. Updated section “GPS Options” on pp131–133. Updated section “Running RediTALK” on pp15–16. Updated section “Transferring the License” on pp28–29. Added section “Purchasing Additional Licenses” on p33. Added section “Reinstalling the Licenses” on p33. Updated section “Frequently Asked Questions” on pp184–185. iii 2.30 2.40 09/2016 01/2017 • • • • • Added Chapter 6, “Controlling Digital Radios”. Added Chapter 7, “Paging Remote Devices”. Added Chapter 8, “GPS Essentials”. Added Chapter 9, “Simulation Mode”. Added Chapter 10, “Layout Designer”. • • • • • • • • • • • • • • • • • • • • • • • • • • Updated section “Console Computer Requirements” on p3–4. Updated section “Options” on p4–5. Updated section “Installing RediTALK” on p7. Added section “Replacement for Software License due to Hardware Failure” on p32 Added Chapter 6, “Call History” on pp91–101. Added Chapter 7, “SIP Telephony” on pp103–114. Deleted section “Paging Configuration” from Chapter 9. Added section “All Text Message” on p124. Added section “Incoming Call Alert” on pp128–130. Updated section “Special Radio Functions” on pp133–134. Added section “Progress of Remote P25 Phone Call” on pp136–137. Added section “Terminating Remote P25 Phone Call” on p138. Updated section “Paging with the Pager Dialog” on p141–143. Updated section “Displaying GPS Map Data” on pp145–147. Updated section “Advanced GPS” on pp149–150. Updated section “Channel Capabilities” on pp203–206. Updated section “Audio Devices” on p225. Updated section “Audio Output Buttons” on p226. Updated section “Audio Output Mixing” on p227. Updated section “Link Failure Tone” on p228. Added section “Notifications” on p231. Add section “Phone Ringing Sound” on p232. Updated section “Trunk Status Tones: Success” on p233. Updated section “Trunk Status Tones: Fail” on p234. Updated section “Theme Options” on pp246-248. Updated section “Frequently Asked Questions” on pp255–259. • • • • • • • • Updated section “Console Computer Requirements” on p3. Added section “Ethernet Network Requirements” on p4. Updated section “Installing RediTALK” on pp10,15–16. Updated section “Running RediTALK” on p18. Updated section “Originating Phone Calls” on p106. Updated section “Radio Options” on p202. Updated section “Channel Options” on pp202–208. Updated section “Frequently Asked Questions” on p261. Please report any errors or omissions in this document to Omnitronics so that such errors or omissions may be corrected in later issues (see “Documentation Feedback” on page ii). iv Contents About this Manual xiii Intended Audience ............................................................................................... xiii Related Documentation ....................................................................................... xiii Document Conventions and Symbols..................................................................xiv How this Manual is Structured ............................................................................. xv About RediTALK 1 What is RediTALK? ................................................................................................ 1 Features ................................................................................................................. 2 Console Computer Requirements ......................................................................... 3 Ethernet Network Requirements ............................................................................ 4 Options................................................................................................................... 4 Terminology............................................................................................................ 6 Touchscreen Display Terminology ......................................................................... 6 Product Comparison Matrix ................................................................................... 7 Getting Started with RediTALK 9 Installing RediTALK.............................................................................................. 10 Standard Installation..................................................................................... 10 Silent Installation .......................................................................................... 15 RediTALK and Firewall Software ......................................................................... 16 Running RediTALK .............................................................................................. 17 Product Licensing and Activation ......................................................................... 18 Activating the Product Online ....................................................................... 18 Activating the Product Offline ....................................................................... 21 Offline Activation by Omnitronics Support .................................................... 24 Activation after Expiry of Trial Period ........................................................... 25 Transferring the License ............................................................................... 30 Purchasing Additional Licenses.................................................................... 34 v Reinstalling Software Licenses .................................................................... 34 Replacement for Software License due to Hardware Failure....................... 35 Getting Help ......................................................................................................... 35 Exiting RediTALK ................................................................................................. 35 Uninstalling RediTALK ......................................................................................... 36 Calibrating the Touchscreen Display ................................................................... 37 Basic Operation 39 Main Window Layout and Navigation .................................................................. 40 About Panels and Windows ......................................................................... 42 Header Panel ............................................................................................... 43 Control Panel ................................................................................................ 44 Resizing the Main Window ........................................................................... 44 Work Group Window .................................................................................... 45 Layout of Channel Buttons ........................................................................... 46 Working with Channels ........................................................................................ 48 Channel Modes ............................................................................................ 48 Channel States ............................................................................................. 49 Changing Channel Modes ............................................................................ 51 Selecting a Channel ..................................................................................... 52 Monitoring a Channel ................................................................................... 52 Disconnecting a Channel ............................................................................. 52 Using the Toggle Bar .................................................................................... 53 Channel Capabilities .................................................................................... 54 Workgroup Mode Buttons .................................................................................... 55 Fast Select ................................................................................................... 55 Follow Active ................................................................................................ 56 Select All ....................................................................................................... 57 Monitor All ..................................................................................................... 57 Disconnect All ............................................................................................... 58 Push-To-Talk Button ............................................................................................. 58 Intercom Button.................................................................................................... 59 Adjusting the Audio Levels ................................................................................... 60 Muting the Audio ........................................................................................... 61 Microphone Audio Level ............................................................................... 62 Using the Windows Volume Mixer Control ................................................... 64 vi Contacts 65 Contacts Window ................................................................................................. 65 Sorting Contacts .................................................................................................. 66 Filtering Contacts ................................................................................................. 67 Adding New Contacts .......................................................................................... 68 Specifying a Thumbnail Image ..................................................................... 69 Assigning an Importance .............................................................................. 70 Associating Contact Numbers ...................................................................... 70 Linking Contact Numbers to a Channel ............................................................... 72 Viewing and Modifying Contact Details ............................................................... 73 Using the Quick Caller ......................................................................................... 73 Accessing the Quick Caller .......................................................................... 74 Types of Calling Options .............................................................................. 76 Call Radio Option ......................................................................................... 77 Call Alert Option ........................................................................................... 78 Radio Status Message Option...................................................................... 79 Text Message Option.................................................................................... 80 Send Selcall Option ...................................................................................... 81 Group Call Option ......................................................................................... 82 Group Text Option ........................................................................................ 83 Deleting Contacts................................................................................................. 84 Messages 87 Messages Window ............................................................................................... 87 Types of Messages .............................................................................................. 89 Viewing Message Details ..................................................................................... 90 Acknowledging Messages ................................................................................... 91 Filtering Messages ............................................................................................... 91 Deleting Messages .............................................................................................. 92 Call History 95 Call History Window ............................................................................................. 96 Call Types and Properties .................................................................................... 97 Sorting the Call History ........................................................................................ 98 vii Filtering the Call History ....................................................................................... 98 Time Filter ............................................................................................................ 99 Call History Events............................................................................................. 100 Call States.......................................................................................................... 101 Call Actions and the Quick Caller ...................................................................... 101 Audio Playback of Call History ........................................................................... 102 SIP Telephony 105 SIP Phone Channels.......................................................................................... 105 Originating Phone Calls ..................................................................................... 106 Phone Dialler Keypad................................................................................. 107 Contact Lookup .......................................................................................... 108 Progress of Call ...........................................................................................111 Terminating Phone Calls .................................................................................... 113 Answering Phone Calls ...................................................................................... 113 Patching Phone Calls ........................................................................................ 114 Controlling Digital Radios 117 Layout of Digital Channel Buttons ..................................................................... 118 Digital Radio Capabilities ................................................................................... 118 Individual Calls and Messaging ......................................................................... 119 Outgoing Individual Calls............................................................................ 119 Incoming Individual Calls............................................................................ 120 Individual Call Messaging ........................................................................... 120 Group Calls and Messaging .............................................................................. 120 Outgoing Group Calls ................................................................................. 121 Incoming Group Calls ................................................................................. 124 Group Call Messaging ................................................................................ 124 All Text Message ........................................................................................ 126 Outgoing Call Alert ............................................................................................. 127 Incoming Call Alert ............................................................................................. 130 All Call ................................................................................................................ 132 Incoming Emergency ......................................................................................... 132 Special Radio Functions .................................................................................... 135 Changing and Querying Radio Channels .......................................................... 136 viii Progress of Remote P25 Phone Call ................................................................. 138 Terminating Remote P25 Phone Calls ............................................................... 140 Paging Remote Devices 141 Paging Capability ............................................................................................... 141 Paging with the Pager Dialog ............................................................................ 143 GPS Essentials 147 Displaying GPS Map Data ................................................................................. 147 Requesting Radio Location ................................................................................ 149 Filtering GPS Data ............................................................................................. 150 Advanced GPS .................................................................................................. 151 ALS Event History 153 ALS Event History Window ................................................................................ 153 ALS Geofence Events ....................................................................................... 155 Sorting and Grouping Events ............................................................................. 155 Grouped by Device ..................................................................................... 156 Grouped by Event ...................................................................................... 157 Using the Quick Caller ....................................................................................... 158 Simulation Mode 159 Overview ............................................................................................................ 159 Invoking Simulation Mode .................................................................................. 160 Channel Configuration ....................................................................................... 161 Simulating Events .............................................................................................. 162 Channel Change Updates .......................................................................... 162 Call Updates ............................................................................................... 164 Radio Channel State Updates .................................................................... 166 Message Reception.................................................................................... 169 Incoming Emergency Call .......................................................................... 171 GPS Mapping Simulation ........................................................................... 175 Exiting Simulation Mode .................................................................................... 178 ix Layout Designer 179 Overview ............................................................................................................ 179 Design Layout window ............................................................................... 180 Properties Window ..................................................................................... 181 Button State Color ...................................................................................... 182 Using the Layout Designer ................................................................................ 184 Repositioning Channel Buttons .................................................................. 185 Resizing Channel Buttons .......................................................................... 185 Changing the Appearance of Channel Buttons .......................................... 186 Saving Changes to the Layout ........................................................................... 189 Exiting the Layout Designer ............................................................................... 189 Managing and Customizing the Software 191 Software Configuration Overview ...................................................................... 191 GPS Options ...................................................................................................... 193 GPS Essentials Settings ............................................................................ 194 Advanced Location Services ...................................................................... 197 Radio Options .................................................................................................... 202 Channel Options ......................................................................................... 202 Channel Change Sets ................................................................................ 209 Selective Call .............................................................................................. 209 Digital Radio Status Messages .................................................................. 211 General Options ................................................................................................. 214 Password Protection .................................................................................. 215 PTT ............................................................................................................. 218 Intercom ..................................................................................................... 219 Channel Label ............................................................................................ 220 User Permissions ....................................................................................... 220 Display Options .......................................................................................... 222 Audio Options .................................................................................................... 224 Microphone ................................................................................................. 225 Audio Mute ................................................................................................. 226 Audio Devices ............................................................................................ 227 Audio Output Buttons ................................................................................. 228 Audio Output Mixing ................................................................................... 229 x Link Failure Tone ........................................................................................ 230 Emergency Sound ...................................................................................... 231 Paging Sound ............................................................................................. 232 Notifications ................................................................................................ 233 Phone Ringing Sound ................................................................................ 234 Trunk Status Tones: Success ..................................................................... 235 Trunk Status Tones: Fail ............................................................................. 236 Network Options ................................................................................................ 237 Network Device .......................................................................................... 238 SIP .............................................................................................................. 239 VoIP ............................................................................................................ 241 Intercom ..................................................................................................... 242 STUN .......................................................................................................... 243 Call History Options ........................................................................................... 244 Options ....................................................................................................... 245 Call Types to Include .................................................................................. 246 Display ........................................................................................................ 247 Theme Options .................................................................................................. 248 Backing up and Restoring the Configuration ..................................................... 250 Backing up the Configuration to a File ....................................................... 251 Restoring the Configuration from a File ..................................................... 252 Restoring the Configuration to Defaults ..................................................... 253 Appendix A Technical Reference 255 Session Initiation Protocol ................................................................................. 255 Appendix B Frequently Asked Questions 257 Audio .................................................................................................................. 257 Channels ............................................................................................................ 262 Licensing ............................................................................................................ 263 Main Window Layout ......................................................................................... 264 Configuration...................................................................................................... 264 Connection and Network ................................................................................... 265 Radios ................................................................................................................ 267 xi Index xii 269 About this Manual This user manual discusses the operation of the Omnitronics RediTALK™ VoIP Radio Dispatch Console software and provides information about: • Installing and using RediTALK software • Customizing RediTALK software Intended Audience This manual is intended for console operators or supervisors who use the RediTALK software for radio-dispatch communications. Related Documentation In addition to this user manual, the following documents provide related information: • DX-Altus Server Configuration Guide (MNL-00097) • DX-Altus Installation Guide (MNL-00104) • DRG100 Product Manual (MNL-00106) • IPR100/IPR110Plus Product Manual (MNL-00074) • IPR400 Product Manual (MNL-00018) RediTALK – User Manual xiii Document Conventions and Symbols The following document conventions are used in this manual. Convention Description Blue, underlined text: http://www.omnitronicsworld.com Website addresses and e-mail addresses. Bold text Keys that are pressed. Text typed into a UI element, such as a text box. UI elements that are tapped or selected, such as menu and list items, buttons, tabs, and check boxes. Italic text Italic narrow text Text emphasis File and directory names Italic text in quotation marks: e.g. see “What is RediTALK?” on page 1. Hyperlinked cross-references to other sections or paragraphs in the document. Monospace text System output Configuration examples Commands and arguments Warning A warning is a type of note that advises you that failure to take or avoid a specific action could result in physical harm to yourself or the hardware. Caution A caution is a type of note that advises you that failure to take or avoid a specific action could result in loss of data. Important An important note provides information that is essential to the completion of a task. You can disregard information in a note and still complete a task, but you should not disregard an important note. Note A note provides information that emphasizes or supplements important points of the main text. Tip A tip is a type of note that helps you apply the techniques and procedures described in the text to your specific needs. A tip suggests alternate methods that may not be obvious. xiv About this Manual How this Manual is Structured This user manual will help you install, configure, and use the RediTALK™ VoIP Radio Dispatch Console software. To assist you in locating information quickly and efficiently, this manual is structured into several sections: • Chapter 1, About RediTALK provides an introduction to RediTALK and provides a list of features. • Chapter 2, Getting Started with RediTALK describes how to install and run the RediTALK software and how to calibrate a touchscreen display. • Chapter 3, Basic Operation describes the basics of the RediTALK main window layout and navigation and how to use RediTALK to perform basic operations plus information about sending and receiving messages, changing channels on compatible transceivers, and managing a list of contacts. • Chapter 4, Contacts discusses the layout of the Contacts window and how to manage the contacts list for contact lookup, sorting and filtering the contacts. • Chapter 5, Messages discusses the layout of the Messages window and how to use it to keep track of messages, display message details, acknowledge messages, filter messages, and to send/receive selcall messages. • Chapter 6, Call History discusses the layout of the Call History window and how to use it to: view and sort the items in the call history log, initiate calls with the Quick Caller, and playback the audio of calls. • Chapter 7, SIP Telephony discusses how to originate and answer SIP phone calls and can patch phone channels to one or more radio channels. • Chapter 8, Controlling Digital Radios discusses how to use RediTALK to control digital radios. • Chapter 9, Paging Remote Devices discusses the paging functionality supported by RediTALK and how to page remote devices. • Chapter 10, GPS Essentials discusses the built-in GPS location and mapping functionality and how to monitor GPS-equipped portable devices and view location data on a map. • Chapter 11, ALS Event History discusses the ALS Event History window, which displays geofence events that occur from a third-party web service or the Omnitronics Advanced Location Services (ALS) Server. • Chapter 12, Simulation Mode describes how to use Simulation Mode for training and other purposes. RediTALK – User Manual xv • Chapter 13, Layout Designer discusses how to use the Layout Designer to change the layout and appearance of the Work Group window. • Chapter 14, Managing and Customizing the Software discusses the many software options available and how to configure the RediTALK software to suit your preferences. • Appendix A, Technical Reference contains technical details about the protocols used by RediTALK including the Session Initiation Protocol (SIP). • Appendix B, Frequently Asked Questions provides solutions to common problems that you may face while using RediTALK. • Index helps you to quickly locate information in the manual. xvi About this Manual About RediTALK This chapter includes the following sections: • “What is RediTALK?” • “Features” on page 2 • “Console Computer Requirements” on page 3 • “Ethernet Network Requirements” on page 4 • “Options” on page 4 • “Terminology” on page 6 • “Touchscreen Display Terminology” on page 6 • “Product Comparison Matrix” on page 7 What is RediTALK? Omnitronics RediTALK software is an advanced SIP-based VoIP console that gives you the power and flexibility to: • Communicate in radio-dispatch environments—Control multiple independent radio channels. • Select and monitor channels—Select channels in the foreground and monitor channels in the background with separate audio level adjustment. • Use selective calling—Support for selcall functionality with status code. • Organize your contacts—Use the selcall address book for quickly finding contacts. • Customize and configure the layout—Easily change the appearance and layout of the user interface with support for docked and floating windows. • Utilize multiple radio channels—Easily change channels using the remote radio channel-change feature. RediTALK – User Manual 1 Chapter 1 Features RediTALK is an advanced SIP and multicast VoIP console. It supports VoIP connections to radio gateways, such as the Omnitronics IPR100, IPR110Plus, DRG100, and IPR400 devices, and other consoles. The RediTALK user interface (UI) can be used with a touchscreen display or a computer keyboard and mouse. RediTALK provides the following features: • 12 independent VoIP channels (SIP or multicast/unicast depending on channel type, which you can configure) • Separate audio level adjustments for selected (foreground) and monitored (background) channel settings • Selcall functionality with support for address book and status code • User-configurable interface • Remote radio channel change • Intercom functionality to allow communication between operators • Support for the following audio codecs: G.711-PCMU, G.711-PCMA, G.726-32, and GSM • Digital Radio Functionality • Basic GPS (Location, ID, Status) • Button size, text, and colour customization RediTALK functionality is limited to the following: • One running instance of the application on the same computer. • Each console supports up to 12 channels for SIP, multicast, or unicast. When used to establish SIP connections to Omnitronics IPR100/IPR110+ devices, the number of simultaneous SIP connections per device is limited to 12 with a maximum of 5 console operators able to simultaneously talk over the same IPR device. Multicast operation does not have this limitation, but the number of simultaneous audio streams on the same channel is limited to 6 (who can follow 6 conversations at the same time anyway!). When used to establish SIP connections to Omnitronics IPR400 devices, the number of simultaneous SIP connections per device is limited to 8 across any of the four VoIP groups. 2 About RediTALK Multiple SIP connections can be established per VoIP group at any one time; however, from the perspective of a RediTALK console operator, only one SIP connection to an IPR400 VoIP group is allowed. Other RediTALK console operators can connect to the same IPR400 VoIP group unless the maximum of 12 simultaneous SIP connections per device has been reached. • Messages window is limited to the 20 most recent entries. • No limitation to the number of RediTALK consoles on the same subnet. Console Computer Requirements Table 1 lists the minimum requirements for a desktop or laptop computer running RediTALK. Table 1. Minimum requirements of RediTALK computer Minimum Requirements • • • • • • • • • Processor: Intel Dual Core i5 2.5GHz Operating System: Windows 7/8.1/10 RAM Memory: 3GB or more Hard disk space: 2GB available for RediTALK installation and audio files Ethernet port: 100 Mbps Video card: GeForce 8800GS 512MB, Intel HD4000 onboard video or equivalent USB (if not using touchscreen): 4 x USB 2.0 ports (monitor, keyboard and mouse) Touchscreen: LCD 10-inch (1024x768) or larger; Sound card: Headset or microphone (onboard/desktop) with mono/stereo speakers RediTALK requires the Microsoft .NET Framework version 4.5 to be installed on the console computer for it to function correctly. When you install RediTALK from a USB stick (flash drive) or download, the installation utility will automatically run the required .NET framework installer(s) for you. RediTALK can be used with the built-in audio devices (microphones and speakers) found on laptops, tablets, and other portable Windows computers. Additionally, you may also require a remote radio(s) with or without channelchange capability. RediTALK – User Manual 3 Chapter 1 Ethernet Network Requirements Table 2 lists the minimum Ethernet network requirements suitable for a RediTALK C2 environment. Table 2. Minimum Ethernet network requirements Minimum Ethernet Network Requirements • Packet loss: < 5% • Fixed packet delay: < 2500ms, with up to 1000ms jitter (200ms standard deviation) • Packet corruption: < 1% • Duplicated packets: < 1% • Dead time (periods of no network connection): < 3000ms. Note: For best audio quality, Omnitronics recommends stricter requirements. Options RediTALK supports a wide range of options when it comes to audio devices. However, good quality external audio devices are required for proper operation. Lower-quality microphones usually have low sensitivity and lack the support for automatic gain control (AGC) or microphone boost in the recorder input of the Windows Audio Mixer control. Low-sensitivity microphones usually lead to low audio levels and unsatisfactory results. When dealing with low-sensitivity microphones, adjusting the microphone gain to the high-end of the scale is more like treating the symptom rather than the cause! The actual audio level transmitted is determined by the following: • Audio interface used by RediTALK • Microphone audio input level as set by RediTALK • AGC function provided by the audio interface • Microphone sensitivity Omnitronics recommends the use of good-quality headsets, microphones and speakers with the product for best performance. Table 3 lists several popular manufacturers and models of the various headsets and microphones tested with RediTALK. 4 About RediTALK Table 3. Headset and desk microphone device information Device Comments Plantronics Audio 310 mono headset It is recommended that microphone boost or AGC be enabled in the Windows driver. Plantronics Audio 325 stereo headset It is recommended that microphone boost or AGC be enabled in the Windows driver. Plantronics Audio 478 USB foldable stereo headset Default headset settings should be adequate. It is recommended that microphone boost or AGC be enabled in the Windows driver if required. Logitech ClearChat Pro USB headset Sensitivity is too low in typical RediTALK applications. Logitech USB desktop microphone Sensitivity may be too low in typical RediTALK environments where the distance from mouth to microphone varies significantly due to operational requirements. Buddy DesktopMic 7G USB desk microphone—settings dependent on hardware. Table 4 provides a list of the footswitches tested to work successfully with RediTALK as Push-to-Talk (PTT) switches. Such footswitches must be configured to emulate a keyboard key (or combination of keys) that activates PTT (typically the space bar). Table 4. Footswitch device information Device Comments Herga USB footswitch 6210 Automatically detected by Windows as a keyboard device (when attached via USB)—must operate as a space bar (refer to manufacturer’s documentation). RediTALK – User Manual 5 Chapter 1 Terminology The following terminology is used throughout this Manual. • Monitored state is the state of a VoIP channel where the audio on that channel is received but transmissions are disabled. Also known as the “background” state. • Selected state is the state of a VoIP channel where the audio on that channel is received and transmissions are enabled. Also known as the “foreground” state. • SIP means the Session Initiation Protocol—a TCP/IP protocol used to establish and disconnect calls. • VoIP means Voice over IP—technology used to transport voice information over an IP network such as the Internet. Touchscreen Display Terminology RediTALK is designed primarily to work with touchscreens. Therefore, all procedures in this manual use touchscreen terminology. You can, however, use a computer mouse and keyboard if you prefer, in which case, you will need to interpret the terminology for mouse and keyboard use instead. If you are using a touchscreen, you can use the on-screen keyboard (an onscreen representation of the computer keyboard that the user touches) to input characters. The following touchscreen terminology is used in this manual (the equivalent mouse terminology is provided in parentheses): • Tap means to touch the control on the screen with your finger and then lift your finger off (mouse click). • Double-Tap means to tap twice in quick succession (mouse doubleclick). • Touch-n-Drag means to touch the control on the screen with your finger, move your finger on the screen, and then lift your finger off (mouse drag). • Touch-n-Hold means to touch the control on the screen with your finger for about half-a-second (until the popup window appears) and then lift your finger off (mouse click-and-hold). 6 About RediTALK Product Comparison Matrix Max channels/talk paths Technology1 Platform Audio Codecs PTT Audio Controls Select/Monitor All2 Full-Duplex Operation Diagnostics Themes Backup/Restore Password Protection Dispatch Intercom Fast Select Left/Right Audio Selective Calling3 Channel Change (Analog) Movable Sub-windows Design Mode (Basic) Design Mode (Adv.) Messaging2 Contacts List Digital Radio (Basic)4 Digital Radio (Adv.) Basic GPS Location Service Remote Digital Channel /Talk-group Change Call History Cross-muting Workgroups Rapid Recall Audio Radio Linking Central Config & Monitor Central Server Multi-System Login Feature Packs (optional) DX-Altus RediTALK RediTALK Air RediTALK Sky Feature RediTALK Lite The product comparison matrix shows a comparison of the features supported by the various editions of RediTALK and DX-Altus. 6 12 1 12 >160 D&A D&A D&A D&A D&A PC & PC PC PC PC Server Notes Multiple digital protocols supported Microsoft Windows 7/ 8/8.1/10 G.711-PCMU, G.711-PCMA, and G.726-32 Foreground/Background audio Colour scheme selection and customization Analog channels only Inc. multi-screen support Movable buttons and toggle bar Change colours, fonts, background Image, button text, and button size Displays text & status messages plus alarms Individual Call, Group Call, All Call Individual and Group text message, Individual and Group status message, Call Alert. Shows asset with ID and status on map Security, Emergency, Advanced GPS, System Redundancy with Failover 1 Technology supported: D = Digital; A = Analog; 2 RediTALK Sky supports background audio only. 3 RediTALK Sky supports messaging and selective call for inbound only. 4 RediTALK Sky only displays digital capabilities (call type and caller ID etc., call setup and cancellation not supported). RediTALK – User Manual 7 Getting Started with RediTALK This chapter describes the system requirements and the installation of RediTALK and includes the following sections: • “Installing RediTALK” • “RediTALK and Firewall Software” on page 16 • “Running RediTALK” on page 17 • “Product Licensing and Activation” on page 18 • “Getting Help” on page 35 • “Exiting RediTALK” on page 35 • “Uninstalling RediTALK” on page 36 • “Calibrating the Touchscreen Display” on page 37 RediTALK – User Manual 9 Chapter 2 Installing RediTALK If you want to perform a standard install on a single Windows computer, you can use the procedure in the following section. If you want to perform a “silent” install on several computers, see “Silent Installation” on p15. Note You must have administrative permissions to install RediTALK and you must install it on a local drive: it cannot be installed on a network drive. During the installation process, you may be prompted to install the C++ Redistributable Package. This needs to be downloaded and installed first. The RediTALK Setup Wizard will do this for you. However, you can also download it from the following site if you wish: 32-bit Windows: http://www.microsoft.com/en-us/download/details.aspx?id=5555 64-bit Windows: http://www.microsoft.com/en-us/download/details.aspx?id=14632 Standard Installation To install RediTALK on a single computer 1. Using your web browser, download the latest version of RediTALK from the Omnitronics website: http://www.omnitronicsworld.com/ 2. Run the RediTALK executable you downloaded in the previous step to commence installation. The Welcome to the RediTALK Setup Wizard screen appears. 10 Getting Started with RediTALK 3. Tap Next to display the RediTALK Application Installation Options screen. 4. (Optional) Select Add Simulation Mode to install the simulator. 5. Tap Next to display the License Agreement. 6. Read and select I accept the license agreement. 7. Tap Next to display the Select Destination Location screen. RediTALK – User Manual 11 Chapter 2 8. (Optional) At the Select Destination Location screen, tap Browse if you want to change the default location for the RediTALK program files, and then select the folder from the Browse For Folder window. The Setup Wizard will install the RediTALK program files into the C:\Program Files (x86)\Omnitronics\RediTALK folder by default. It requires at least 68MB of available disk space. 9. Tap Next to show the Select Start Menu Folder screen. 10. (Optional) At the Select Start Menu Folder screen, tap Browse if you want to change the default location for the RediTALK Start Menu folder, and then select the folder from the Browse For Folder window. The Setup Wizard will automatically create program shortcuts in the Omnitronics\RediTALK Start Menu folder by default. 11. Tap Next to display the Select Additional Tasks screen. 12 Getting Started with RediTALK 12. At the Select Additional Tasks screen, select Create a desktop icon to create a program icon on the desktop. 13. Do one of the following: • Select For all users to share the application settings with all users; or • Select For the current user only to make the application settings specific to each user. 14. Select Install Sentinel LDK Runtime Environment. 15. Tap Next to display the Ready to Install screen. 16. Tap Install to commence the installation. If the Visual C++ 2010 Redistributable package is already installed on your computer, the Setup Wizard will display the progress of the installation as it installs RediTALK on your computer. RediTALK – User Manual 13 Chapter 2 Otherwise, the Setup Wizard will prompt you to install the Visual C++ 2010 Redistributable package. Tap Yes and follow the prompts to install the package. The Sentinel run-time environment will also be installed. 17. (Optional) At the Completing the RediTALK Setup Wizard screen, select Launch RediTALK if you want to automatically run RediTALK after the installation is complete. 14 Getting Started with RediTALK 18. Tap Finish to complete the installation. RediTALK is now installed on your computer and ready to use. Silent Installation You can also install RediTALK in “silent” mode across multiple console computers. To perform an unassisted (or silent) install, you can invoke the installation with the /SILENT command-line option. This option can be used by network administrators to deploy RediTALK across multiple workstations using a centralized server. The options for silent installation are listed below: /SILENT /VERYSILENT /SUPPRESSMSGBOXES /NOCANCEL /DIR="x:\dirname" Runs the installer in silent mode (progress window is displayed) Very silent mode (no windows are displayed) Suppress message boxes (only has an effect when combined with /SILENT or /VERYSILENT) Prevents installers cancelling the installation process Overrides the default install directory /MERGETASKS="install_sentinel\no_trial" Installs without a trial license (see examples below) For example, to perform a silent install (without displaying any windows or messages), use the following command line: RediTALK_Setup.exe /VERYSILENT /SUPPRESSMSGBOXES RediTALK – User Manual 15 Chapter 2 When you want to install RediTALK on multiple workstations, but do not want to provide a trial period (i.e., product must be activated before it can be used), use the /SILENT and /MERGETASKS options together as per the following command line: RediTalk_Setup.exe /SILENT /MERGETASKS="install_sentinel\no_trial" RediTALK and Firewall Software Microsoft® Windows™ operating systems feature the built-in Windows Firewall service to protect your computer against unauthorized or malicious intrusion by third parties via a network connection. It can be optionally enabled or disabled; however, Microsoft recommends that you always enable this service when connected to a network. Figure 1. Windows Firewall security alert You should ensure that the operating system on your computer is configured to use Windows Firewall, or a third-party firewall—if you do not enable a firewall, you could potentially expose your computer system to hackers and third parties. However, enabling a firewall may initially cause a problem for RediTALK because the firewall may block RediTALK from accessing the network. In this case, when you run RediTALK for the first time, you will see an alert from Windows Firewall similar to that shown in Figure 1 on the previous page. 16 Getting Started with RediTALK To resolve this problem, you will need to add RediTALK to the list of programs and services that Windows Firewall (or third-party firewall software) will allow. This needs to be done on all computers that will run RediTALK. Windows Firewall will do this for you—select the appropriate option for your network and click Allow Access. If you are using third-party firewall software, refer to the vendor’s documentation. Additionally, if communicating with a DRG100, a TCP host port must be added to allow RediTALK to exchange TCP packets with the DRG100—this must match the TCP port number you assign on the DRG100. Running RediTALK Before running RediTALK, ensure that the console computer is correctly configured and connected to your Ethernet network and that a microphone and speakers (or headset) are connected and operational. Double-tap the RediTALK icon on your desktop to start the application. The application’s welcome screen should appear for a moment while it starts up as shown in Figure 2. Figure 2. RediTALK startup screen After a few moments, the RediTALK main window will appear. If you have not yet activated the product, you will see the Trial Mode window instead of the main window. In this case, you can run the product in trial mode (see “Product Licensing and Activation” below). If you see a message saying that the RediTALK license could not be found or has expired, refer to “Licensing” in Appendix B, “Frequently Asked Questions” on page 263. RediTALK – User Manual 17 Chapter 2 RediTALK uses configuration information stored in a configuration file on the computer on which it is installed (i.e. the console computer). The configuration file contains all the settings that are applicable to the RediTALK installation such as the connection settings, the layout and style of the user interface, and the position and size of the login window. RediTALK can be configured to use local or roaming settings (please contact Omnitronics Support for further information). Product Licensing and Activation RediTALK requires a product license in order to run. Once you purchase a license, and Omnitronics processes your order, a product activation key will be generated and sent in an email to the address you provided when you purchased the product. You can then use this key to activate your product as described in the following sections. If you do not have a product license, you can continue to run the product in trial mode for a period of thirty (30) days from the date of installation. After this period, you will no longer be able to run the product unless you purchase a license from Omnitronics. If after 90 days from the date of installation you still have not activated the product, you will no longer be able to run RediTALK (even for the purpose of activating the product) and you will need to contact Omnitronics support for assistance. You can, however, run RediTALK in simulation mode for a period of 90 days from the date of installation (see Chapter 12, “Simulation Mode”). Activating the Product Online To use this method of activation, the computer on which you want to activate RediTALK must be online (access to the Internet). If the computer is not online, you can use the method described in the section (see “Activating the Product Offline” on page 21). You can continue to run the product in trial mode for a period of thirty days from the date of installation. During this trial period, you can activate the product at any time once you receive your product activation key. If you have already received your product activation key from Omnitronics, you can activate your product online during the trial period either from the startup screen (see “Activating the Product at Startup” below) or from the Help menu (see “Activating the Product from the Help Window” on page 20). 18 Getting Started with RediTALK Activating the Product at Startup The easiest way to activate RediTALK is from the startup screen, as described in the steps below. If you are already running RediTALK in trial mode, you can activate it from the Help menu as described on the following page. To activate RediTALK at startup 1. On the computer you want to activate the product, run RediTALK. The following screen appears. 2. Tap Activate Key. The Activation screen appears. 3. Select the Install to new Key option. 4. Copy and paste the product activation key into the text box. RediTALK – User Manual 19 Chapter 2 5. Tap Activate. Your RediTALK product should now be activated. Note If you previoulsy used RediTALK in Simulation Mode and made changes to its configuration settings, you may need to restore the settings to default values after activating the product. Activating the Product from the Help Window Once you have received your activation key, you can activate the product during the trial period from the Help menu, as described in the following steps. To activate RediTALK from the Help Window 1. On the Control Panel, tap Help to show the About window. 2. On the Activation License menu, tap Automatic, and then tap Install License. The Activation screen appears. 20 Getting Started with RediTALK 3. Follow steps (3) to (5) in “To activate the product at startup” (see pages 17 and 18) to complete the process Activating the Product Offline If the computer on which you want to activate RediTALK is not connected to the Internet, but you have access to another computer with Internet access, you can still activate the product by connecting with the Omnitronics Product Activation Server using the offline-activation method described below. If your thirty-day trial period has already expired, you cannot use this procedure to activate RediTALK. You can, however, still activate RediTALK by using one of the procedures described later in this chapter (see “Activation after Expiry of Trial Period” on page 25). To activate the RediTALK product offline 1. Run RediTALK. 2. On the Control Panel, tap Help to show the About window. 3. On the Activation License menu, tap Manual, and then tap Create Host Fingerprint. This generates a host-fingerprint file required for later steps. RediTALK – User Manual 21 Chapter 2 4. Tap Save to save the host-fingerprint file to a portable storage device (such as a USB drive). 5. On a computer with Internet access, run your browser and navigate to the Omnitronics Customer Portal Login site located at the following address: http://mail.omnitronics.com.au:8180/ems/customerLogin.html This displays the Product Key Login page. 6. In the Product Key text box, copy and paste the product key as purchased from Omnitronics. 7. Tap Login. Once you have successfully logged in, the following page appears. 8. Tap Offline Activation. This displays the Generate License form shown below. 22 Getting Started with RediTALK 9. Tap Upload C2V button . 10. In the Upload dialog, select the host-fingerprint file from step (4). 11. Tap Generate to generate a V2C license file. Note The V2C license file is also attached to an email that will be automatically sent to the email address specified in the customer details shown on the form. Once the V2C file is generated, the following screen is displayed. 12. Tap the Download V2C File link to save the license file to a portable storage device (such as a USB drive). This license file will be required on the original offline computer. RediTALK – User Manual 23 Chapter 2 Note This file is the same as that attached in the auto-generated email in step (11). 13. On the Control Panel of the original offline computer, tap Help to display the About dialog. 14. On the Activation License menu, tap Manual, and then tap Install License. 15. Locate and select the V2C license file on the portable storage device, and then tap Open. A message appears informing you the license installed successfully. 16. Tap Exit to close RediTALK. 17. Run RediTALK. Your RediTALK product should now be activated on the offline computer. Offline Activation by Omnitronics Support If the computer on which you want to activate RediTALK is not connected to the Internet, and you don’t have access to another computer, you can get Omnitronics to activate your product remotely by using the following method. If your thirty-day trial period has already expired, you cannot use this procedure to activate RediTALK. You can use one of procedures described later in this chapter (see “Activation after Expiry of Trial Period” on page 25). To activate the RediTALK product remotely by Omnitronics 1. Run RediTALK. 2. On the Control Panel, tap Help to show the About window. 3. On the Activation License menu, tap Manual, and then tap Create Host Fingerprint. This generates a host-fingerprint file required for later steps. 24 Getting Started with RediTALK 4. Tap Save to save the host-fingerprint file to a portable storage device (such as a USB drive). You will need to email this file to Omnitronics later when you have access to the Internet. 5. On a computer with Internet access, email the host-fingerprint file to Omnitronics Technical Support (see contact details on inside front cover). Omnitronics Technical Support will generate a license key and a V2C license certificate in a “V2C license” file for you. This file will then be emailed to you. 6. When you receive the license file, copy this to the original offline computer using your portable storage device. 7. On the Control Panel of the original offline computer, tap Help to open the About dialog. 8. On the Activation License menu, tap Manual, and then tap Install License. 9. Locate and select the V2C license file on the portable storage device, and then tap Open. A message should appear informing you that the license has installed successfully. 10. Tap Exit to close RediTALK. 11. Run RediTALK. Your RediTALK product should now be activated on the offline computer. Activation after Expiry of Trial Period Once the thirty-day trial period has expired, you cannot use any of the procedures above to activate your RediTALK installation. In this case, you will need to connect with the Omnitronics Product Activation Server over the Internet using one of the methods described below. RediTALK computer online Other computer online Use the procedure for Offline Activation (see “Offline Activation” on page 27). Follow steps (7) to (11) in the procedure for Offline Activation (see “Offline Activation” on page 27) to create the “C2V hostfingerprint” file (Note: You can use a default copy of the RUS tool located in the RediTALK installation folder). You will then need to send that fingerprint file to Omnitronics Support using a USB Flash drive (or similar). Omnitronics will then generate an activation file and send it back to you. What to do Use the procedure for Online Activation below. RediTALK – User Manual 25 Chapter 2 Online Activation If the computer on which you want to activate RediTALK is connected to the Internet, you can use the following procedure to activate RediTALK online. To activate RediTALK online after expiry of trial period 1. On the actual computer on which activation is required, run your browser and navigate to the Omnitronics Customer Portal Login site located at the following address: http://mail.omnitronics.com.au:8180/ems/customerLogin.html This displays the Product Key Login page. 2. In the Product Key text box, copy and paste the product key as purchased from Omnitronics. 3. Tap Login. Once you have successfully logged in, the following page appears. 4. Tap Online Activation. Your RediTALK installation should now be activated. 26 Getting Started with RediTALK Offline Activation If the computer on which you want to activate RediTALK is not connected to the Internet, but you have another computer with Internet access, you can use the following procedure to activate RediTALK offline. To activate RediTALK offline after expiry of trial period 1. On a computer with Internet access, run your browser and navigate to the Omnitronics Customer Portal Login site located at the following address: http://mail.omnitronics.com.au:8180/ems/customerLogin.html This displays the Product Key Login page. 2. In the Product Key text box, copy and paste the product key as purchased from Omnitronics. 3. Tap Login. Once you have successfully logged in, the following page appears. 4. Tap Offline Activation. RediTALK – User Manual 27 Chapter 2 This displays the Generate License form shown below. 5. Tap Download RUS to download the Remote Update System tool. 6. Tap Save to save the RUS tool to a portable storage device (USB drive). 7. On the offline computer (on which activation is required), run the RUS tool you downloaded and saved in steps (5) and (6). The RUS main screen will be displayed with the Collect Status Information tab shown. 28 Getting Started with RediTALK 8. On the Collect Status Information tab, select the Installation of new protection key option. 9. Tap Collect Information to generate a C2V host-fingerprint file. The Save Key Status As file dialog is displayed. 10. In the File Name text box, type the name of the file you want to save (e.g., JOEC-PC.C2V). 11. Tap Save to save the C2V file to a portable storage device (USB drive). This host-fingerprint file will be required on the online computer. 12. Tap Upload C2V button . 13. In the Upload dialog, select the C2V host-fingerprint file on the portable storage device from step (11). 14. Tap Generate to generate a vendor-to-customer (V2C). Once the V2C file is generated, the following screen is displayed. 15. Tap the Download V2C File link to save the file to a portable storage device (USB drive). This vendor-to-customer (V2C) file will be required on the offline computer. 16. On the offline computer (on which activation is required), run the RUS tool you downloaded and saved in steps (5) and (6). 17. Tap the Apply License File tab. 18. Tap Update File button . 19. In the Update dialog, select the V2C file on the portable storage device from step (15). 20. Tap Apply Update to conclude the activation. Your RediTALK product should now be activated on the offline computer. RediTALK – User Manual 29 Chapter 2 Transferring the License You can transfer your RediTALK product license from one installation (the “source” computer) to another (the “recipient” computer) without incurring an additional activation fee. Once you do this, the license on the original installation is deactivated and you will no longer be able to use RediTALK on that installation. In RediTALK version 1.0.18 and later (January 2015 onwards), the built-in functionality to transfer the license is no longer available. Instead, you must now use RUS, the Remote Update System tool in the RediTALK installation folder, to transfer the product license. This involves several steps as listed below. Important If the computer on which RediTALK is installed is no longer operational (e.g., hard disk failure), you will first need to reinstall and activate Windows and then RediTALK on a replacement hard drive (see “Reinstalling the Licenses” on page 34), and then use the RUS tool to transfer the product license(s) as described here. However, if you are replacing the computer motherboard or CPU, you will need to contact Omnitronics Technical Support to purchase a new license. To transfer the license to another installation 30 1. On the computer to which you want to transfer the license (the “recipient” computer), install RediTALK (see “Installing RediTALK” on page 10). 2. On the Start menu, point to All Programs, Omnitronics, RediTALK, and then tap License Remote Update Tool (RUS). 3. Select the Transfer License tab. 4. Next to Save recipient information to, tap the Getting Started with RediTALK button. 5. From the Save recipient information as window, select a folder on a network share or a portable storage device (such as a USB drive), and then type the name for the file (e.g., “RediTALK-License”). 6. Tap Save to close the window. 7. Tap Collect and Save Information. This generates a recipient information (.id) file for the recipient computer. It is saved to the file you specified in step 5. Ensure that this file or a copy of this file is accessible on the computer that currently contains the license (you will need this file in a later step). 8. On the Start menu of the computer from which you want to transfer the license (the “source computer”), point to All Programs, Omnitronics, RediTALK, and then tap License Remote Update Tool (RUS). 9. Select the Transfer License tab. RediTALK – User Manual 31 Chapter 2 10. Next to Read the recipient information file from, tap the button. 11. From the Select the recipient information file window, select the file you saved in step 7 (e.g., “RediTALK-License”), and then tap Open. 12. Next to Generate the license transfer file to, tap the button. 13. From the Save the transfer license file as window, select a folder on a network share or a portable storage device (such as a USB drive), and then type the name for the file (e.g., “RediTALK-License”). 14. Tap Save to close the window. 15. Tap Generate License Transfer File. This deactivates the license on the source computer and generates the license transfer (.h2h) file you specified in step 13. Ensure that this file or 32 Getting Started with RediTALK a copy of this file is accessible on the computer to which you want to transfer the license (you will need this file in a later step). 16. On the source computer, close the RUS tool. 17. On the recipient computer, select the Apply License File tab. 18. Next to Update File, tap the button. 19. From the Select the file to apply window, select the file you saved in step 15, and then tap Open. The path and filename of the file appears in the Update File text box. 20. Tap Apply Update. This transfers the license from the source to the recipient computer. 21. On the recipient computer, close the RUS tool. RediTALK – User Manual 33 Chapter 2 The RediTALK license should now be transferred to the recipient computer and you should now be able to run RediTALK on that computer. Purchasing Additional Licenses RediTALK includes a multitude of features as standard out of the box! You can also add more functionality and enhance the user experience with optional feature packs available separately. Feature packs are designed to provide additional features not available in the standard RediTALK product. These are available as separate licensed addons, which you can purchase from your local Omnitronics sales office. Reinstalling Software Licenses If you replace your hard drive or reinstall windows on the computer which runs RediTALK, you must also reinstall your software and activate it again using the license key originally emailed to you when you purchased the product. If you purchased any optional feature packs, you will also need to apply the license updates for these feature packs in chronological order using the license keys emailed to you. So you should not delete any emails you receive from the Omnitronics Licensing Server—they are all needed! For example, if you purchased the advanced digital-radio options available in the Security Options Pack, the Omnitronics Licensing Server would have issued a new license with a license key to enable the additional features provided with this feature pack. After reinstalling and activating RediTALK, you would then need to apply the license for the advanced digital-radio options. You should follow the steps below to ensure the licenses are applied correctly: To reinstall the licenses 1. Reinstall RediTALK, and then activate the product using the RediTALK license key (see “Activating the Product at Startup” on page 19). 2. Once RediTALK is activated, enter the license key for the digital-radio options (see “Activating the Product from the Help Window” on page 20). 3. Repeat step 2 for any additional option packs. RediTALK and any additional optional features will now be licensed and ready for you to use. Should you have any further issues or queries about reinstalling the licenses, please contact Omnitronics Technical Support for further assistance. 34 Getting Started with RediTALK Replacement for Software License due to Hardware Failure Loss of software product license may occur as a result of computer hardware failure. This is not covered under warranty and requires Omnitronics to issue a new license. To request a replacement license, contact Omnitronics support. You must be in possession of the product (if it is damaged or defective) and be able to provide proof of purchase. The customer service representative will advise you of any replacement costs that may be charged. If a product is no longer under warranty, the replacement item may no longer be available. Getting Help The RediTALK User Manual (this document) is automatically installed when the RediTALK application is installed on your computer. This manual is in the Adobe Portable Document Format (pdf) so you will need Adobe Acrobat Reader® or some other compatible document viewer to open the document. If you need to refer to the user manual while running RediTALK, you can easily access it by tapping Help on the Control Panel as shown in Figure 3. This opens the About dialog from which you can open the document so you can view or print it. Figure 3. Help button on the Control Panel If you require further assistance with installing and running the product, or with product activation, contact your local Omnitronics Sales Representative or Omnitronics Technical Support at the contact details shown on the inside front cover. Exiting RediTALK When you no longer want to use RediTALK, you can close it down by tapping Exit on the Control Panel, as shown in Figure 4, and then accepting the confirmation message. Figure 4. Exit button on the Control Panel RediTALK – User Manual 35 Chapter 2 When you exit RediTALK, all your configuration settings will be saved in a configuration file stored on your computer so that when you next run RediTALK again, your layout and settings will be restored. Uninstalling RediTALK If you need to uninstall RediTALK, you can do so from the Windows Control Panel as outlined in the following procedure. To uninstall RediTALK 1. On the Start menu, tap Control Panel, and then tap Programs and Features. The Programs and Features dialog appears. 2. In the program list, locate and select RediTALK, and then tap Uninstall. The Uninstall confirmation message appears. 3. Tap Yes to uninstall RediTALK. Windows commences uninstalling RediTALK and displays its progress. 36 Getting Started with RediTALK When RediTALK is completely uninstalled, the following message is displayed. 4. Tap OK, and then close the Programs and Features dialog. Calibrating the Touchscreen Display For an optimal RediTALK experience using a touchscreen, Omnitronics recommends that you calibrate the display using the software supplied with your touchscreen. If an installation disc is not available, software for your touchscreen (as well as calibration instructions) may be available from the manufacturer’s website. RediTALK – User Manual 37 Basic Operation The chapter discusses the basic operation of RediTALK, the front-end console application designed for console operators, and includes the following sections: • “Main Window Layout and Navigation” on page 40 • “Working with Channels” on page 48 • “Workgroup Mode Buttons” on page 55 • “Push-To-Talk Button” on page 58 • “Intercom Button” on page 59 • “Adjusting the Audio Levels” on page 60 RediTALK – User Manual 39 Chapter 3 Main Window Layout and Navigation Figure 5 shows the RediTALK main window that appears when you run the application. It comprises several panels, windows, buttons, and other controls. The Setup and Design buttons on the Control Panel provide access to other functions not visible on the main window (see “Control Panel” on page 44). Header Panel PTT button Intercom button Audio Levels window Work Group window Mode buttons Control Panel Status bar Figure 5. Layout of main window The Work Group window is the most important window. It shows all the channels configured in your system and allows you to communicate on specific channels (see “Work Group Window” on page 45). The Mode buttons allow you to control all channels in the Work Group window in one operation and provide special modes of operation (see “Workgroup Mode Buttons” on page 55). On the following page is a description of all the buttons and windows that can appear on the main window. You may find it helpful to refer to this when learning about the many features provided by RediTALK. Tip If you are using a touchscreen, some windows and panels can be moved to other positions on the main window or desktop by touch-and-drag of the title bar (except on a command button or the Close Window icon) and moving the window or panel to the desired position. 40 Basic Operation Header Panel Shows the RediTALK name with optional customer and provider logos. Monitor All/Background All button Tap to monitor all channels in the work group. This sets all channels to the monitored mode with audio at the background level (softer). Customer and Provider Logos The logos must be located in the RediTALK installation folder. Disconnect All Tap to disconnect all channels. Push-to-Talk button Tap-and-hold to send audio on all selected VoIP channels (audio in the foreground). Contacts window Contacts may be viewed, added, and edited here. Tap a contact to call the person directly. Intercom button Tap-and hold to send audio to other RediTALK consoles on the local network. GPS Essentials Map Shows the GPS map view. You can use + and – buttons to zoom in and out. Audio Levels window Use these sliders adjust the audio levels of the wave input or mixer playback. Messages window Messages and events such as radio text messages, status messages, and geofence events will be listed here. Microphone/Speaker VU Meters Shows the audio level from the microphone and the speakers on the Windows Mixer. ALS Event History Shows ALS geofence events (see Chapter 11, “ALS Event History”) Mute/Unmute Audio button Tap to mute/unmute all audio. Control Panel A group of buttons that allow you to set up and configure RediTALK and use the Layout Designer to design your work group. Windows Mixers button Opens the Widows audio mixer. Work Group window Shows channels enabled in the workgroup. Tap to select a channel: each button displays the name, mode, and status of one of the 12 VoIP channels. Setup button Tap to display the Options dialog for system configuration and setup. Fast Select button Tap to enable or disable the Fast Select function. Design button Tap to open the Layout Designer–use this to change the layout of the Work Group window. Follow Active button Tap to enable or disable the Follow Active function. Help button Tap to open the RediTALK User Manual. Select All/Foreground All button Tap to select all channels in the work group. This sets all channels to the selected mode with audio at the foreground level (louder). Minimize button Tap to minimize the RediTALK main window or touch-n-hold to maximize. Exit button Tap to exit RediTALK—this closes the application and returns to Windows. RediTALK – User Manual 41 Chapter 3 About Panels and Windows Most panels and windows on the main window can be undocked and moved to another position on the screen (except the Header Panel). You can also change the size of a window or group panels and windows together or dock one window at the side of another window. To change the size of a window, drag any corner of the window. To group windows together to form one window with multiple tabbed windows, drag the window onto the body of the target window. A blue background appears on the body of the target window when the pointer is over the correct area for grouping to occur. If you want to move a window to another group, drag the tab of the window to that group. To separate a window from a group, drag the tab of the window outside the group. To move a window group, drag the title bar. To dock windows together (stacked windows), drag a tab of the window or the title bar onto another window. To reset windows to their default positions, choose a layout from one of the themes (see “Theme Options” on page 248). Figure 6 shows an example of the main window layout that has been rearranged to show both the GPS Essentials map and the Work Group windows at the same time. Figure 6. Rearranging the layout of the main window 42 Basic Operation Header Panel The Header Panel shown in Figure 7 contains the application title, an optional customer logo and a provider logo—the customer and provider logos can be displayed or left blank as required. If a customer logo is present in a specific folder in the installation folder, it will be shown on the Header Panel. If the provider logo is not available, the Omnitronics logo will be displayed as the provider logo instead. Customer logo (optional) Provider logo (optional) Figure 7. Logo images on the header panel The customer logo will appear in the customer-logo position (upper-left-hand corner) of the screen. A provider logo may also appear in the provider-logo position (upper-right-hand corner) of the screen. For best results, the size of the logo images should be 150 pixels in width by 100 pixels in height—the images will be scaled to fit these dimensions. RediTALK supports the following image file formats: JPEG, PNG, BMP, and GIF (non-animated). If the images you want to use are not in one of these formats, you will need to use an image editor. If you would like to change or add the customer and provider logos, firstly ensure the images are in one of the supported image formats above, and then simply copy the images to the RediTALK installation folder (this is typically C:\Program Files (x86)\Omnitronics\RediTALK). You will also need to ensure the images used for the logos have the correct filenames. For example, if you want to use images in the Portable Network Graphics (PNG) format, you should rename the files to “logo.png” and “oem.png” for the customer logo and provider logo respectively. RediTALK – User Manual 43 Chapter 3 Control Panel The Control Panel is located along the lower edge of the main window and includes several buttons as shown in Figure 8. Figure 8. Control panel The buttons on the Control Panel include the following: • Setup (see “Software Configuration Overview” on page 191) • Design (see “Overview” on page 179) • Help (see “Getting Help” on 35) • Minimize (see “Resizing the Main Window” below) • Exit (see “Exiting RediTALK” on page 35) Resizing the Main Window You can resize, or temporarily hide, RediTALK’s main window. This is useful when you want to run some other software while continuing to run RediTALK in the background. You can minimize RediTALK by tapping Minimize on the Control Panel as shown in Figure 9. Figure 9. Minimize button on the Control Panel When you minimize the main window, the RediTALK program icon remains on the task bar so you know that it is still running in the background. You can restore RediTALK’s main window by tapping on the program’s icon on the task bar. You can maximize the main window so that RediTALK fills the entire screen. This will make it easier to use with touchscreens. To maximize the main window, touch-n-hold Minimize on the Control Panel. To restore the main window back to its original size (normalize), touch-n-hold Minimize again. You can also manually resize RediTALK’s main window to any size you want by dragging one of the window corners. 44 Basic Operation Work Group Window The Work Group window appears on the Work Group tab and displays all your channels in the workgroup. You can add and remove channels in the workgroup as required. Adding a channel to the workgroup makes it available so you can use it for communication. Figure 10 shows an example of how the Work Group window might appear when all the channels are included. Figure 10. Work Group window showing enabled channels In the Work Group window, channel buttons represent specific channels on which you can communicate. Each channel is identified by a channel name and location and has a mode of operation, which can be one of the following: selected (foreground), monitored (background), or disconnected (muted). These modes are discussed later (see “Channel Modes” on page 48). Selected channels are connected channels with audio in the foreground (louder) and monitored channels are connected channels with audio in the background (softer). You can talk and listen on selected channels but you can only listen to monitored channels. Channels are usually added to the workgroup in the disconnected mode. In this mode, audio is inhibited so you cannot hear any audio on the channel nor can you talk on the channel. RediTALK – User Manual 45 Chapter 3 You can cycle through the channel modes in a specific order by tapping the channel button. For more information about channel modes, and how you can control the mode of a channel, see “Working with Channels” on page 48. Located along the lower edge of the Work Group window are several buttons called workgroup mode buttons. These buttons allow you to quickly and easily control the mode of all the channels in the workgroup in one operation: the channels will change to the mode determined by the mode button. For more information about using the mode buttons, see “Workgroup Mode Buttons” on page 55. Layout of Channel Buttons Channel buttons on the Work Group window allow you to control individual channels used for communication. The layout of a channel button provides several key pieces of information about the operation of its corresponding channel. This includes details such as the channel name or location, the operational mode of the channel, the status of the SIP connection, and the frequency on which the channel operates. Figure 11 depicts the layout of a typical channel button: labels on individual lines are used to show information about the channel. Name Shows the user-defined name for the channel Zone Shows the user-defined zone for the channel Channel Number/Name or Talk Group Shows the radio channel number/name or talk group associated with the channel Session Shows the call type and identity of this session Message Shows the last message sent or received on the channel Status Shows the current state of the channel Figure 11. Layout of a channel button The first two lines are referred to as “Line 1” and “Line 2” in the channel button setup (see “Channel Options” on page 202). These lines are reserved for user-defined labels. The default labels of “Area 1” and “Zone 1” are suggestions only—you can include whatever text you want on these lines. Usually, the first line shows the channel name and the second line is typically used for zone but can be left blank if not required. 46 Basic Operation The third line displays either a channel number or some descriptive text that is mapped to a channel number using a Channel Change Set (see “Channel Change Sets” on page 209). Hence, for conventional radios (digital or analog), the channel number is shown by default, or if a channel-change set is configured for the channel, the channel name (or some other user-defined text) is shown. However, some conventional DMR digital radios can support talk-groups—a talk-group allows radio operators to communicate privately with other radio operators in the selected talk-group. DMR radios support two timeslots on a single frequency, so a “channel” is usually referred to as a “talkpath” and becomes a combination of a frequency and a timeslot. This is especially the case when a channel controls a DRG100 device. Hence, the term “talkpath” is used to refer to the button instead of “channel”. Conventional digital radios can also support multiple talk-groups on the same frequency (and timeslot). However, for simplicity sake, the console only uses the term “channel” for conventional radios. For trunked systems, only talk-groups are used. Hence, the term “talk-group” is used instead of “channel”, and therefore, the name of the talk-group is shown. Talk-groups can be seen as “virtual channels” on a trunked system. The equivalent of “channel change” is therefore “talk-group change” for trunked radios. Note To display a user-defined label on line 3 instead of the default channel number, the channel-change function must be enabled with a channel change set configured in the Channel Options setup. The fourth line is the session information that includes the call type and identity of the digital radio (e.g., individual or group call). The fifth line is the message, which shows the last text message sent or received on the channel. The bottom line is the status. This shows the status of the connection between RediTALK and the DRG/IPR device and is reserved SIP connections. For DRG100, it shows the communication status between the DRG100 and the digital radio. It can also display the cause of an unexpected call termination. For digital radios, all text on the button is automatically updated. For analog radio channels with channel change enabled, channel queries are not automatically issued when a SIP connection is established: queries must be done manually. RediTALK – User Manual 47 Chapter 3 Working with Channels The workgroup is a group of channels that you configure to use for communication. The primary work area on the RediTALK user interface is the Work Group window. This is where you manipulate and control one or more the channels in the workgroup by changing the mode and state of the channel(s). For more information about the Work Group window, see “Work Group Window” on page 45. Once you have configured your workgroup, you can manipulate the channels in the workgroup. You configure the workgroup by enabling or disabling channels depending on which ones you want to use. Enabled channels are added to your workgroup and will appear on the Work Group window whereas disabled channels are removed from your workgroup and do not appear on the Work Group window. Channel Modes The channel buttons use several lines of text and colour coding to convey information about the operation of its underlying channel. For more information about the layout of the channel buttons, see “Layout of Channel Buttons” on page 46. Each channel has a channel mode, which determines the volume level and the mixing of audio received and transmitted on the channel. You control the channel’s mode by tapping on the corresponding channel button in your workgroup. Table 5 provides a summary of the different channel modes together with the button icons used to represent each mode. It also summarizes the operation of each mode and helps you to determine when to use a particular mode. Note Selected channels may also be referred to as foreground channels (or channels in the foreground); and monitored channels also may be referred to as background channels (or channels in the background)—these terms can be used interchangeably. 48 Basic Operation Table 5. Channel modes and when to use a particular mode Icon Channel mode When to use Disconnected Mode Channel audio is muted/off. (default is grey) Use this mode when you do not want to hear audio nor talk on the channel. (No monitoring and no talking) Selected Mode Channel is selected: audio from remote IPR/DRG devices (connected to this channel) is mixed at the foreground level set by the Selected (Foreground) slider; and audio from RediTALK is transmitted when PTT is active. (default is yellow) Use this mode to talk and listen to audio on the selected channel. (Monitoring and talking) Monitored Mode Channel is monitored: audio from the remote IPR/DRG devices (connected to this channel) is mixed at the background level set by the Monitored (Background) slider; and audio from RediTALK is not transmitted when PTT is active. (default is cyan) Use this mode to only listen to (monitor) the audio on the monitored channel. (Monitoring only – no talking) For more information about the how to control the channels in your workgroup, see “Working with Channels” on page 48. Channel States In addition to the channel modes (see “Channel Modes” on page 48), each channel in the workgroup provides information about the state of its operation. This is known as the channel state and indicates whether the channel is busy receiving audio, transmitting audio, or is muted—the state of a channel is indicated by the colour of the button. Table 6 lists the various button icons used for the channel states and provides a description about the operation of each channel state. RediTALK – User Manual 49 Chapter 3 Table 6. Channel states and the meaning of each state Icon Channel state Description Disconnected (Off) (default is grey) Disconnected (muted) state means channel is disconnected and muted (off)—you cannot listen to audio or talk on this channel. Busy (Selected) (default is flashing green/yellow) Busy (receiving) state means a busy signal is received from a radio attached to a remote IPR/DRG device connected to this channel in the selected (foreground) mode—you can listen to audio on this channel but you cannot talk at the same time. You will hear audio at the foreground level, which you can adjust by moving the Selected (Foreground) slider up (to increase) or down (to decrease). Busy (Monitored) (default is flashing green/cyan) Busy (receiving) state means a busy signal is received from a radio attached to a remote IPR/DRG device connected to this channel in the monitored (background) mode—you can only listen to audio on this channel. You will hear audio at the background level, which you can adjust by moving the Monitored (Background) slider up (to increase) or down (to decrease). PTT (Selected) (default is red) PTT (transmitting) state means PTT is asserted at your RediTALK console—you can talk on this channel. The background colour of the corresponding channel button indicates the state of the channel. This helps you to easily determine the channel’s operational state at any time simply by looking at the colour of the button. A channel that is transmitting will change colour to red whereas a channel that is receiving will flash green/yellow (in selected mode) or flash green/cyan (in monitored mode). If a channel is both transmitting and receiving at the same time, the colour of the corresponding channel button changes to red as the transmitting state takes precedence over the receiving state. The various states of a channel, and how a channel can transition from one state to another, are depicted in the state diagram shown in Figure 12. 50 Basic Operation DISCONNECTED (Muted) Tap channel button SELECTED- BUSY (Foreground) SELECTED (Foreground) SELECTED-PTT (Foreground) Tap channel button MONITORED (Background) MONITORED-BUSY (Background) Figure 12. Channel state diagram Note The transmitting (PTT) state has the highest priority and will therefore override the receiving (busy) state. The colours shown here are the default colours—these can be configured as required. Changing Channel Modes You can change a channel’s mode by tapping its corresponding button (see “Channel Modes” on page 48). Repeatedly tapping the same channel button will cycle through the modes. The button’s colour changes as you cycle through the different modes as shown in Figure 13. The colours shown here are the default colours, but these can be configured as required. RediTALK – User Manual 51 Chapter 3 Disconnected mode Indicates channel is muted/off (grey) Selected mode Indicates channel is selected (yellow) Monitored mode Indicates channel is is monitored (cyan) Figure 13. Cycling through the channel modes You can only change the mode of one channel at a time. If you have many channels in your workgroup, you may find it easier to control all of the channels in one operation with the workgroup mode buttons (see “Workgroup Mode Buttons” on page 55). Selecting a Channel If you want to talk on a channel, you must “select” the channel by tapping its corresponding channel button until it is in the “selected” mode (this is also known as “foreground” mode), as shown in Figure 13. In this mode, the colour of the button changes to the colour configured for the “selected” mode (default is yellow), and you can talk and listen to (monitor) audio on that channel. The audio is mixed at the foreground level (louder). Monitoring a Channel If you only want to listen to the audio on a channel, you can “monitor” the channel by tapping its corresponding channel button until it is in the “monitored” mode (this is also known as “background” mode), as shown in Figure 13. In this mode, the colour of the button changes to the colour configured for the “monitored” mode (default is cyan), and you can listen to (monitor) the audio mixed at the background level (softer), but you will not be able to talk on the channel. Disconnecting a Channel If you do not want to talk on a particular channel nor listen to (monitor) audio on that channel, you can disconnect (switch off) the channel by tapping its corresponding channel button one or more times until the channel is in the “disconnected” mode, as shown in Figure 13. 52 Basic Operation In this mode, the colour of the button changes to the colour configured for the “disconnected” mode (default is grey), and you will not be able to listen to (monitor) any audio nor talk on the channel. This disconnects only one channel at a time. If you want to disconnect more than one channel, you can disconnect them all at the same time by tapping the Disconnect All button (see “Disconnect All” on page 58). Using the Toggle Bar The toggle bar is a small control panel that appears next to a channel button. It provides quick access to some of the capabilities of a channel. You can switch the toggle bar on or off with the Layout Designer. Figure 14 shows several different types of channels with toggle bars displayed. In this example, each toggle bar is different as each channel is a different type and therefore exposes different capabilities. Talk Group button Provides access to the Talk Group capability Toggle Bar Shows the capabilities for a particular channel Capability button Cycles through the capabilities for a channel Channel Up button Provides access to the Channel Up capability Channel Down button Provides access to the Channel Down capability Individual Call button Provides access to the Individual Call capability Group Call button Provides access to the Group Call capability Figure 14. Channels with the toggle bar displayed For further information about using the Layout Designer to show or hide the toggle bar, see “Changing the Appearance of Channel Buttons” on page 186. The toggle bar for the channel “Area 1” includes the Talk Group button that allows you to access the talk-group capabilities of the channel. The toggle bar for the channel “Area 2” includes the Channel Up and Channel Down buttons, which allow you to change the channel of the radio RediTALK – User Manual 53 Chapter 3 attached to the channel. For Further information about the channel-change capability, see “Changing and Querying Radio Channels” on page 136. The toggle bar for channel “Area 3” includes the Individual Call and the Group Call buttons, which allow you to access the individual- and group-call capabilities of the channel. For further information about the Individual Call capability, see “Individual Calls and Messaging” on page 119, and for Group Call capability, see “Group Calls and Messaging” on page 120. The Capability button allows you to cycle through the capabilities of the channel each time you tap the button. Channel Capabilities Each channel exposes a set of capabilities that you can use. These capabilities depend on the type of the channel. Some channels will expose more capabilities than other channels. You can access all of a channel’s capabilities via its Channel Capabilities dialog. This dialog is displayed when you touch-n-hold the corresponding channel button. Figure 15 shows an example of how the Channel Capabilities dialog might appear for the channel named “Area 1”. Channel Capabilities dialog Touch-n-hold channel button to open dialog Figure 15. Channel Capabilities dialog 54 Basic Operation The Channel Capabilities dialog contains one or more capability buttons depending on the capabilities exposed by the channel. Using this dialog, you can select which capability you want to use by tapping the corresponding capability button. Some of these capabilities (e.g., Group Call and Individual Call) will also appear on the channel’s toggle bar. For further information about using the toggle bar, see “Using the Toggle Bar” on page 53. Selecting a capability will display its corresponding Capability dialog. For example, to use a channel’s Group Call capability, tap the Group Call capability button. For further information about the Group Call capability, see “Group Calls and Messaging” on page 120. Workgroup Mode Buttons RediTALK makes it easy to control all the channels in the workgroup at the same time. This is useful, for example, when you want to ensure that all the channels in the workgroup are disconnected, but instead of manually disconnecting each channel one after the other, all you need to do is simply tap one button to disconnect all channels in one operation. The mode buttons are located along the lower edge of the Work Group window as shown in Figure 16. Using the mode buttons, you can control and manipulate all the channels in your workgroup with the tap of one button depending on the operation you want to perform. Figure 16. Workgroup mode buttons Fast Select The Fast Select button shown in Figure 17 operates in a similar fashion to a household light switch used to switch the light on and off except that it switches the Fast Select mode on and off. Figure 17. Fast Select button In Fast Select mode, you can only have one channel in the selected (foreground) mode at one time. This means that whatever channel button you tap, it will immediately go into the selected (foreground) mode and any selected channels will be placed into the monitored (background) mode. RediTALK – User Manual 55 Chapter 3 Each time you tap the Fast Select button, Fast Select mode will alternate between ON (green button depicted as down or depressed) and OFF (grey button depicted as up or not depressed), as shown in Figure 18. The other mode buttons, except the Follow Active button, are disabled in Fast Select mode. Figure 18. Switching Fast Select mode on and off While the Fast Select mode is off (inactive), the workgroup operates in the normal mode of operation in which you can change the mode of the individual channels independently of each other. However, when the Fast Select mode is ON (active), tapping a channel button will immediately place that channel into the selected (foreground) mode and all other selected (foreground) channels will be placed into the monitored (background) mode—any channels already in the monitored (background) mode will not be affected. If you subsequently tap another channel button to place it into the selected (foreground) mode, the previous selected channel will be placed into the monitored (background) mode. If you repeatedly tap on the same channel button (while in Fast Select mode), the mode for that channel will cycle through the different modes in the order shown in Figure 13 (i.e., selected monitored disconnected). Follow Active The Follow Active button shown in Figure 19 operates in a similar fashion to the Fast Select button except that it switches the Follow Active Channel mode on and off. Figure 19. Follow Active button In Follow Active Channel mode, RediTALK will automatically set the last active (busy) monitored (background) channel into the selected mode (foreground) so you can immediately talk, and monitor the audio, on that channel. 56 Basic Operation This saves you from having to tap the channel button several times to place the channel into the selected mode (foreground) so you can talk on that channel. Each time you tap the Follow Active button, Follow Active mode will alternate between ON (green button depicted as down or depressed) and OFF (grey button depicted as up or not depressed) similar to Fast Select mode. If the Follow Active Channel mode is OFF (the default setting), the last active (busy) monitored (background) channel will remain in the monitored mode (background) and you will need to tap the channel button several times to place the channel into the selected mode (foreground) before you can talk on that channel. Select All The Select All (or Foreground All) button shown in Figure 20 selects all the enabled channels in the workgroup and simultaneously places them into selected mode (this mode may also be referred to as foreground mode). Figure 20. Select All button In this mode, you can talk and hear voice traffic from other operators at the foreground level (louder) on these channels. This button operates as a momentary push-button that will immediately return to the up position after you tap it. The button is disabled in Fast Select mode or if at least one channel is in the “SIP Connecting” state. Monitor All The Monitor All (or Background All) button shown in Figure 21 simultaneously places all the enabled channels in the workgroup into the monitored mode (this mode may also be referred to as background mode). Figure 21. Monitor All button In this mode, you can monitor the audio on these channels at the background level (softer) but you cannot talk on the channels. RediTALK – User Manual 57 Chapter 3 This button operates as a momentary push-button that will immediately return to the up position after you tap it, and is disabled in Fast Select mode or if at least one channel is in the “SIP Connecting” state. Disconnect All The Disconnect All button shown in Figure 22 can be used to simultaneously disconnect all connected channels in the workgroup and place them into the disconnected (muted) mode. Figure 22. Disconnect All button In this mode, you cannot hear any audio on the channels nor can you talk on the channels. This button operates as a momentary push-button that will immediately return to the up position after you tap it. It is disabled in Fast Select mode or if at least one channel is in the “SIP Connecting” state. If Fast Select mode is off, this button is only enabled when at least one channel is in the “SIP Connected” state and no channel is in the “SIP Connecting” state. Push-To-Talk Button The Push-to-Talk button is used to initiate the transmission of audio from RediTALK to all selected VoIP channels (i.e., channels in the foreground). When PTT is actuated, the button colour will change to the colour configured for Push To Talk (default is red) and the button will look like it pressed as shown in Figure 23. Press to actuate Actuates the Push-To-Talk on selected channels Figure 23. Using the Push-to-Talk button The Push-To-Talk button appears in a dockable window so you can reposition the button to another location on the screen if required. 58 Basic Operation The Push-to-Talk button may be configured to operate in one of two modes: • Momentary mode: In this mode, the Push-to-Talk button will activate when you depress and hold the button down (touch and hold). When you release the button, the Push-to-Talk will deactivate. • Toggle mode: In this mode, a single tap on the Push-to-Talk button will activate the transmission of audio from the RediTALK application—you do not need to hold the button down. The Push-to-Talk button will remain active until it is tapped again or until a configurable timeout period has elapsed whichever occurs first. The Push-to-Talk mode and toggle timeout period (in seconds) is configured under the PTT category on the General Options dialog. For more information on how to do this, see “General Options” on page 214. Intercom Button The Intercom button is used to initiate the transmission of audio from your RediTALK console to all other RediTALK consoles communicating over the local network. When the Intercom is actuated, the button colour will change to the colour configured for the Intercom (default is blue) and the button will look like it pressed as shown in Figure 24. Press to actuate Actuates the Intercom at RediTALK consoles Figure 24. Using the Intercom button The Intercom button appears in a dockable window so you can reposition the button to another location on the screen if required. The Intercom button may be configured to operate in one of two modes: • Momentary mode: In this mode, the Intercom button will activate when you depress and hold the button down (touch and hold). When you release the button, the Intercom will deactivate. • Toggle mode: In this mode, a single tap on the Intercom button will activate the transmission of audio from the RediTALK application—you do not need to hold the button down. The Intercom button will remain active until it is tapped again or until a configurable timeout period has elapsed whichever occurs first. RediTALK – User Manual 59 Chapter 3 The intercom mode and toggle timeout period (in seconds) is configured under the Intercom category on the General Options dialog. For more information on how to do this, see “General Options” on page 214. Adjusting the Audio Levels The Audio Levels window shown in Figure 25 provides sliders for adjusting the audio levels of the Selected (Foreground), and Monitored (Background), audio streams. Foreground volume slider Adjusts the audio level of selected channels Background volume slider Adjusts the audio level of monitored channels Mixer button Displays the Windows Volume Mixer control Mute button Mutes/unmutes the Figure 25. Audio Levels window Audio from selected channels is mixed at the foreground level (louder) and audio from monitored channels is mixed at the background level (softer). Selected channels may also be referred to as foreground channels (or channels in the foreground) and monitored channels may be referred to as background channels (or channels in the background)—these terms can be used interchangeably. Note Depending on the region and language settings you have configured on your computer, you may see the Selected slider shown as Foreground and the Monitored slider shown as Backgound. 60 Basic Operation The term audio level refers to the audio level of the computer running the RediTALK software. The audio level is a percentage of the maximum level with 100% corresponding to maximum audio level and 0% corresponding to minimum level. RediTALK provides slider controls for adjusting the level of both the foreground audio (louder) and the background audio (softer)—the foreground audio level is typically louder than the background audio level. You can adjust the audio levels of the selected (foreground) and monitored (background) channels by moving the appropriate Selected (Foreground) or Monitored (Background) slider controls to the required position in the Audio Levels window. The Selected (Foreground) slider adjusts the audio level of the selected (foreground) channels and the Monitored (Background) slider adjusts the audio level of the monitored (background) channels. When adjusting the sliders, RediTALK will automatically adjust the audio levels so that the foreground level cannot be set lower than the background level and the background level cannot be set higher than the foreground level. Muting the Audio You can mute the audio by tapping the Mute button . When the audio is muted, the volume sliders are disabled as shown in Figure 26. Figure 26. Muting the audio To unmute the audio, tap the Mute button again. The audio level sliders are enabled again so you can adjust the audio levels. RediTALK – User Manual 61 Chapter 3 Microphone Audio Level Figure 27 shows the Audio Levels window with bar graph meters for displaying the audio levels of the speakers and microphone. The meters are graduated in increments of 20% ranging from 0% (minimum) to 100% (maximum). Speaker meter Shows the overall speaker audio level Microphone meter Shows the audio level of the microphone as you talk Figure 27. Audio Levels window RediTALK does not use any compression, limiting, or automatic level control (ALC) on the microphone audio. Hence, the audio output will vary according to the sensitivity of the microphone, the distance of the operator to the microphone, and how loud the operator talks. RediTALK applies the microphone gain setting only when the PTT is active. This means that the correct transmit level is shown on the meter only when you talk. Hence, you cannot reliably set the microphone audio level when the PTT is inactive. When using the C-Media USB audio interface, it is recommended that you clear the AGC setting to prevent distortion. This can be done in Windows. The microphone meter accurately depicts the audio level of the microphone when an operator talks. If the microphone level is set too high, and the level peaks into the orange or red when you talk as shown in Figure 28, the RTP stream will be distorted or very close to distorting. In this case, you should lower the microphone level accordingly. 62 Basic Operation Microphone meter Microphone level set too high resulting in distortion Figure 28. Audio Levels window showing microphone level set too high When the level peaks into the yellow/orange region as shown in Figure 29, the RTP stream will not be distorted but getting close to its maximum capability. Microphone meter Microphone level set close to maximum capability Figure 29. Audio Levels window showing microphone level set close to its maximum To ensure compatibility with other Omnitronics devices, it is recommended you set the microphone level so that the audio peaks into the yellow region when you talk, as shown in Figure 30. RediTALK – User Manual 63 Chapter 3 Microphone meter Microphone level set correctly so that audio peaks into the yellow Figure 30. Audio Levels window showing microphone level set correctly Using the Windows Volume Mixer Control The Windows Volume Mixer control can be used to adjust the audio levels of the speakers or headset connected to your console computer. Figure 31 shows this control under Windows 8.1. Figure 31. Windows Volume Mixer Control Using this control, you can adjust the volume levels for the various audio devices attached to your computer. You can also adjust the input gain of the microphone (not shown in this example). 64 Basic Operation Contacts This chapter discusses the Contacts Window and includes the following sections: • “Contacts Window” • “Sorting Contacts” on page 66 • “Filtering Contacts” on page 67 • “Adding New Contacts” on page 68 • “Linking Contact Numbers to a Channel” on page 72 • “Viewing and Modifying Contact Details” on page 73 • “Using the Quick Caller” on page 73 • “Deleting Contacts” on page 84 Contacts Window The Contacts window is a central repository of information relating to contacts, called the contacts list. The contacts list is visible in its own dockable window so you can reposition it as required. The contacts list is similar to a telephone book that you can use to lookup a contact’s number. Using the Contacts window, you can quickly and easily manage all of your contact information such as lookup a contact, add new contacts, edit contact details, or delete contacts. Figure 32 shows an example of the Contacts window with several pages of contacts. RediTALK – User Manual 65 Chapter 4 Sort button Sorts the contacts list Navigator panel Shows which page is displayed First page button Jumps to the first page of Previous page button Jumps to the previous page of contacts Next page button Jumps to the next page of contacts Last page button Jumps to the last page of contacts Lock button Locks (or unlocks) the contacts list to prevent (or allow) editing of the contacts Filter text box Allows you to type a filter used to search for contacts Add contact button Allows you to add a new contact Contact name panel Displays the name of the contact Figure 32. Viewing contacts in the Contacts window Sorting Contacts The items in the contacts list are usually displayed in the order in which they are accessed (i.e., most-recently-used contacts appear first). The sort order is indicated by the icon displayed on the Sort button as described below. Sorts contacts in order of priority (contacts with higher priority appear above contacts with lower priority) Sorts contacts in alphabetical ascending order (based on last name—if last name not specified, first name is used) Sorts contacts in most-recently-used order (based on time the contact was last accessed) 66 Contacts You can change the sort order by tapping the Sort button—each time you tap the button, the sort order changes according to the order you select. For example, to sort the contacts in alphabetical ascending order, tap the Sort button until the icon appears on the button. Filtering Contacts If you have a large number of contacts, you can use the incremental search feature to quickly find a particular contact. This filters the contacts list based on the filter you type into the Filter/Incremental Search text box. Figure 33 shows the incremental search in operation. As you start typing a filter into the Filter/Incremental Search text box, the Contacts window automatically filters the messages based on what you type. Tip If you type a character by mistake, you can backspace over it by tapping the Backspace key on your keyboard. In this example, we search for a contact by the name of “Joe”. As we start typing the name, the search incrementally narrows down the list of matching contacts with each character typed until a match closest to the filter is found. Filter text box Specifies the search filter to use Figure 33. Incrementally searching for a contact Clear button Clears the search filter RediTALK – User Manual 67 Chapter 4 Once you have found the contact you want, you can change the contact’s details (see “Viewing and Modifying Contact Details” below), delete the contact from the contacts list (see “Deleting Contacts” on page 84), or call the contact with the Quick Caller (see “Using the Quick Caller” on page 73). If you want to clear the search filter applied to the contacts list, tap the “clear filter” button . This will immediately reload the contacts list. Adding New Contacts You can easily add new contacts to RediTALK’s contacts list. To add a new contact, simply tap the Add Contact button to display the Modify Contact window as shown in Figure 34. Figure 34. Adding a new contact Using the Modify Contact window, you can enter the details for the new contact. As you type the first and last names, the full name of the contact appears on the title bar of the New Contact window as shown in Figure 35. 68 Contacts Contact name Specifies the name of the contact Figure 35. Specifying a name for the contact Specifying a Thumbnail Image Each contact can have a thumbnail image associated with it such as a photograph of the person associated with the contact, as shown in Figure 36. The image button allows you to locate the image (in .jpg format) on your computer and associate it with the contact. For best results, images should be no larger than 64 x 64 pixels otherwise RediTALK will scale the image to fit. Image button Associates an image with the contact Figure 36. Specifying an image for the contact RediTALK – User Manual 69 Chapter 4 Assigning an Importance Each contact has an importance (or priority). Contacts are added with “Low” importance by default. You can change this by selecting a different importance using the Importance slider shown in Figure 37. Importance slider Sets the importance of the contact Figure 37. Selecting the importance of the contact Contacts with higher importance will appear above contacts with lower importance in the Contacts window. Associating Contact Numbers You cannot do anything with a contact unless it has one or more contact numbers associated with it. Once you have associated one or more contact numbers, you can use the contact to call the remote device using one of these numbers. To associate a contact number(s), tap the button to open the Contact Number Modify dialog as shown in Figure 38. In this dialog, type the contact number in the Contact Number text box. This could be a radio identity (“Radio ID on Digital Radio”), a group identity (“Group ID on Digital Radio”), or a selective call (“Selcall”) identity depending on the type you select from the Number Type dropdown list. 70 Contacts Contact Number Specifies a number to associate with the contact Type Selects the type of contact number from the dropdown Link switch Links (or unlinks) the contact number to a specific channel Figure 38. Adding a contact number to the contact Tap Apply and Close to accept the changes and close the dialog. The new contact number appears on the Contact Modify dialog as shown in Figure 39. Contact number Shows a contact number is associated with this contact Figure 39. New contact with a contact number Tap Apply and Close to accept the new contact and close the dialog. The new contact appears in the contacts list. The position of the new contact in the contacts list depends on the sort order applied (see “Sorting Contacts” on page 66). RediTALK – User Manual 71 Chapter 4 Linking Contact Numbers to a Channel If the number type for a contact number supports linking to a channel, you can select the channel from the channel list in the Contact Number Modify dialog. Tap the Linked switch to enable linking, and then tap one of the channels to link it. A tick mark will appear on the channel to indicate it is linked, as shown in Figure 40. Link switch Enables (or disables) linking to a specific channel Linked channel Indicates this channel is linked to this contact number Channel list Shows list of available channels to link Figure 40. Linking a contact number to a specific channel If you associate several contact numbers with the contact, and two or more are linked to a channel, you can select one of these contact numbers to be the “default” as shown in Figure 41. Default contact number Specifies the default contact number to associate with this contact Figure 41. Specifying the default contact number 72 Contacts RediTALK will use the default contact number when you do not explicitly specify a contact number to use. Once you’re done, save the contact by tapping Apply and Close. Viewing and Modifying Contact Details To view and modify the details for a contact, you must first “unlock” the contacts list by tapping the padlock button. You can then tap the contact you want to modify. The details of the contact will appear in the Modify Contact window similar to that shown in Figure 39. You can edit the details for the contact such as changing the first and last names or changing the importance of the contact. You can also provide some optional notes to help describe the contact. You can also change or clear the thumbnail image associated with the contact. To change the image, simply tap the image and select another image from the Contact Thumbnail Image dialog. Once an image is associated with the contact, a Clear button will appear underneath the image so that you can remove the association later if you wish. Once you have made the changes, you should save the changes by tapping Apply and Close. This will accept the changes and close the dialog. Using the Quick Caller You can use the Contacts Window to not only view and maintain the contacts list, but also to call a contact directly from the contacts list with the Quick Caller as shown in Figure 42. The options available to you on the Quick Caller will vary depending on the type of contact number associated with the contact (see “Associating Contact Numbers” on page 70). If the contact does not have any contact numbers linked to a channel, the calling options will not be available and you will not be able to use the Quick Caller for that contact. RediTALK – User Manual 73 Chapter 4 Quick Caller Allows you to quickly call a contact Figure 42. Using the Quick Caller Accessing the Quick Caller You usually access the Quick Caller by tapping a contact’s image. This assumes that the contact either has only one contact number or has several contact numbers and one of which is defined as the default contact number. Figure 43. No default number specified 74 Contacts If a contact has several contact numbers, but you have not specified which contact number to use as the default, the Quick Caller will not know which one to use. In this case, when you tap the contact’s thumbnail image, you will see the popup message shown in Figure 43. If a contact only has one contact number, and that number is linked to a channel, tapping either the thumbnail image or name panel will show the Quick Caller. However, if a contact has several contact numbers associated with it, tapping the contact’s name panel will display a popup list of the associated contact numbers similar to the one shown in Figure 44. The default contact number always appears in green text. Tap name panel to display popup list of contact numbers Default number Indicates the default contact number (green) Figure 44. Selecting a contact number to call You can select one of these contact numbers to use for the Quick Caller by tapping either on its icon or the contact number panel as shown in Figure 45. Figure 45. Selecting a contact number to use Using the Quick Caller, you can select the appropriate calling option to use for the contact number. RediTALK – User Manual 75 Chapter 4 Types of Calling Options The Quick Caller displays several calling options depending on the contact number you select. All options may not be available for all contact numbers. The available calling options are listed below. Call Radio Call Radio Select this option to call the radio (see “Call Radio Option” on page 77). Call Alert Select this option to send a call alert to the radio (see “Call Alert Option” on page 78). Select this option to open the Radio Status Message dialog so you can send a status message Status to the radio (see “Radio Status Message Option” on page 79). Text Select this option to open the Individual Text Message dialog so you can send an individual text message to the radio (see “Text Message Option” on page 80). Send Select this option to send a selcall to the radio (see Selcall “Send Selcall Option” on page 81). Group Call Select this option to call the group of radios (see “Group Call Option” on page 82). Group Text Select this option to send a text message to the group of radios (see “Group Text Option” on page 83). Each of these calling options is described in the following sections. 76 Contacts Call Radio Option Use the Call Radio calling option to call the radio associated with the channel, as shown in Figure 46. This assumes that the channel is either selected (in the foreground audio mode) or monitored (in the background audio mode) otherwise you will not be able to transmit on the channel. Figure 46. Using the Call Radio option When you select the Call Radio option, the Quick Caller disappears and an individual call is immediately sent to the radio connected to this channel. The channel button, and its corresponding toggle bar (if enabled), will indicate that an individual call was sent to the selected contact. The channel button displays “Individual Call” with the name of the contact on its message line. RediTALK – User Manual 77 Chapter 4 Call Alert Option Use the Call Alert calling option to send a “call alert” to the radio associated with the channel, as shown in Figure 47. This assumes that the channel is either selected (in the foreground audio mode) or monitored (in the background audio mode) otherwise you will not be able to transmit on the channel. Figure 47. Using the Call Alert option When you select the Call Alert option, the Quick Caller disappears and the call alert is sent to the radio connected to this channel. The channel button will indicate the call alert with appropriate text displayed on its message line, and the call alert will show up as an outbound message in the Messages window. 78 Contacts Radio Status Message Option Use the Status calling option to send a status message to the radio as shown in Figure 48. Figure 48. Using the Status calling option As at the time of publication, the details for this calling option are yet to be confirmed—please contact your local Omnitronics sales representative for further information. RediTALK – User Manual 79 Chapter 4 Text Message Option Use the Text Message calling option to send an individual text message to the radio associated with this channel, as shown in Figure 49. This assumes that the channel is either selected (in the foreground audio mode) or monitored (in the background audio mode) otherwise you will not be able to transmit on the channel. Figure 49. Using the Text Message calling option When you select the Text option, the Quick Caller disappears and the Individual Text Message window is displayed. In the Message text box, type the text of the message you want to send to the contact. Tap On-Screen Keyboard to use the on-screen keyboard to type the message. To send the message to the radio on this channel, tap Send. The channel button and its corresponding toggle bar (if enabled) will indicate that it is sending an individual call to the selected contact. 80 Contacts Send Selcall Option Use the Send Selcall calling option to send a selcall to the radio as shown in Figure 50. This assumes that the channel is either selected (in the foreground audio mode) or monitored (in the background audio mode) otherwise you will not be able to transmit on the channel. Figure 50. Using the Send Selcall calling option When you select the Send Selcall option, the Quick Caller disappears and the Selective Call window is displayed. In the Selcall text box, type the selcall digits you want to send to the contact, and then tap to send the selcall to the radio. The channel button and its corresponding toggle bar (if enabled) will indicate that it is sending a selcall to the selected contact. RediTALK – User Manual 81 Chapter 4 Group Call Option Use the Group Call calling option to send a group call to the selected group of radios as shown in Figure 51. The channels associated with the group call do not need to be selected (in the foreground audio mode) or monitored (in the background audio mode). Figure 51. Using the Group Call calling option When you select the Group Call option, the Quick Caller disappears, and the channel buttons associated with the group will automatically change to the foreground audio mode as indicated by the colour of the buttons (default colour is yellow). Additionally, if the toggle bar is displayed for those channels, the Group Call button on the toggle bar will change to a green colour to indicate that it is currently active. 82 Contacts Group Text Option Use the Group Text calling option to send a text message to the selected group of radios as shown in Figure 52. The channels associated with the group text do not need to be selected (in the foreground audio mode) or monitored (in the background audio mode). Figure 52. Using the Group Text calling option In the Message text box, type the text of the message to send to the group of radios, and then tap Send to send the message. To use the onscreen keyboard to type your message, tap On-Screen Keyboard. The channel buttons associated with the group will automatically change to the foreground audio mode as indicated by the colour of the buttons (default colour is yellow). The channel button will indicate that it is sending a selcall to the selected contact, and the message text will scroll horizontally across the bottom of the button. RediTALK – User Manual 83 Chapter 4 Deleting Contacts The Contacts window is normally locked to prevent accidental deletion of contacts. Be careful when deleting contacts: once you delete a contact, it is permanently removed from the contacts list —you cannot “undelete” a contact! You may want to delete one or more contacts especially if the contacts are no longer required. To delete a contact, you first “unlock” the contacts list by tapping the padlock button as shown in Figure 53. You can then delete the contact(s) you want to remove. Padlock Locks (or unlocks) the Messages window Trash icon Allows you to delete the corresponding contact Figure 53. Unlocking the Contacts window A “trash” icon appears next to each contact. Tapping this icon displays a Confirm Deletion button next to the icon for that contact—you must tap the button to delete the corresponding contact as shown in Figure 54. Once you have deleted the contact(s), you should lock the contacts list by tapping the padlock button again. This protects the contacts list from accidental deletion. 84 Contacts Tap trash icon to display Confirm Deletion button Delete button Deletes selected contact Tap Confirm Deletion button to delete contact Confirm Deletion button Confirms you want to delete the selected contact Contacts window Deleted contacts no longer appear in the Contacts window Figure 54. Deleting a contact in the Contacts window RediTALK – User Manual 85 Messages This chapter discusses the Messages Window and includes the following sections: • “Messages Window” • “Types of Messages” on page 89 • “Viewing Message Details” on page 90 • “Acknowledging Messages” on page 91 • “Filtering Messages” on page 91 • “Deleting Messages” on page 92 Messages Window RediTALK provides a messaging system that allows you to exchange small text messages with remote users in the field or view recent GPS locations. All messages sent or received by RediTALK are stored in a central repository called the Messages window. Messages will be displayed in chronological order with a time-stamp for easy reference. You can use the Messages window as a log or to obtain important information about a particular message. You can easily view the message details such as when a message was sent or received, the originator of the message, the type of message, and the channel used to send or receive the message. The Messages window is more than just a list of messages: it’s a complete messaging system! With its intuitive user interface, you can quickly send and receive messages as required. You can also delete one or more “old” messages, search for a particular message(s), or quickly respond to urgent messages. RediTALK – User Manual 87 Chapter 5 The Messages window is visible in its own dockable window. You can reposition or dock it to another window as required. Figure 55 shows an example of the Messages window with several inbound and outbound messages. First Page button Jumps to first page Page Up button Shows previous page Page Down button Shows next page Last Page button Jumps to last page Padlock button Locks or unlocks the messages Message icon Shows the type of message and direction Message panel Shows the message details Filter text box Applies the filter you type to incrementally search for messages Figure 55. Messages window When you send or receive a message, it appears in the Messages window— newer messages always appear above older messages in the list. Messages shown with bold typeface are unacknowledged messages. The text of unacknowledged messages also appears on the appropriate channel button until acknowledged (see “Acknowledging Messages” on page 91). If the Messages window contains more than one page of messages, you can use the navigation buttons to quickly page up or page down through the messages. 88 Messages Types of Messages The Messages window can display several different types of messages. Each message is identified with a message icon that shows the type of message, direction, and mode. The type can be selcall, radio status, text, or emergency. The direction can be either inbound (received) or outbound (sent). The mode can be active, pending, or failed. Each message icon is constructed from a base image (the message type) and one or two overlay images (the message direction and mode) as described in the table below: Icon Description Type This base image represents a selcall message or a digital radio status message. This base image represents a text message. Mode Direction This base image represents an emergency message. This overlay image indicates an inbound (received) message. This overlay image indicates an outbound (sent) message. This overlay image indicates an active message or a failed message. It is used for all message types except selcall. This overlay indicates the message is pending. RediTALK – User Manual 89 Chapter 5 Viewing Message Details Using the Messages window, you can easily view all of the messages handled by RediTALK. Each message is displayed on its own message panel and includes the following information: • Channel on which the message was sent or received • Originator and recipient of the message • Date and time the message was sent or received • Status code (only associated with selcall messages) If want to see more information about a particular message, you can open the message in its own Message Detail window. Simply touch-n-hold the message until Message Detail window appears as shown in Figure 56. Message panel Touch-n-hold to view details about the message Figure 56. Message Detail window showing details of message This example shows details for the latest outbound message. Message details are read-only so you cannot change any of these details. You can close the dialog by either tapping Dismiss or the close button . Dismissing the dialog automatically acknowledges the message whereas simply closing it does not. 90 Messages Acknowledging Messages When a new message is received, it appears at the top of the Messages window. It is displayed in bold typeface to make it stand out from the other messages and indicates it is an unacknowledged message—this is analogous to emails where an unread email is usually shown in bold typeface. An unacknowledged message will also appear along the message line on the corresponding channel button in the Workgroup window. If the message text is too long to fit, it will scroll across the message line. The message will continue to be displayed on the channel button until you acknowledge it. You can acknowledge a message simply by tapping on it. When you acknowledge a message, it changes to normal typeface. Each time you tap the message, it alternates between bold and normal typeface; however, the message will not re-appear on the channel button. For the inbound emergency message type, a popup Emergency message window is displayed with details of the emergency, as shown in Figure 57. You must dismiss the window by tapping the Dismiss button or the close button . Figure 57. Emergency message window Filtering Messages If you have a large number of messages, you can use the incremental search feature to quickly find a particular message(s). This works by filtering the messages based on the filter you type into the Filter/Incremental Search text box. RediTALK – User Manual 91 Chapter 5 Figure 58 shows the incremental search in operation. As you start typing a filter into the Filter/Incremental Search text box, the Message window automatically filters the messages based on what you type. Tip If you type a character by mistake, you can backspace over it by tapping the Backspace key on your keyboard. Figure 58. Incrementally searching for a particular message(s) Once you have found the message you want, you can use the touch-n-hold feature to view its details (see “Viewing Message Details” above), delete the message (see “Deleting Messages” on page 92), or acknowledge the message by taping on it. Any filter you apply to the messages will remain in place until you clear it by tapping the “clear filter” button. Deleting Messages The Messages window is normally locked to prevent accidental deletion of messages. Once you delete a message from the Messages window, the message is permanently removed from the messaging system—you cannot “undelete” a message! From time to time you may want to delete one or more messages especially if the messages are old or no longer required. You can do this by “unlocking” the messages and then deleting the message(s) you want to remove. 92 Messages Figure 59 shows how to unlock the messages by tapping the padlock button. The unlocked padlock means the Messages window is now unlocked. Padlock Locks (or unlocks) messages Figure 59. Unlocking the Messages window Trash icon Deletes corresponding message A “trash” icon appears next to each message. Tapping this icon displays a Confirm Deletion button next to the icon—tap the button to delete the corresponding message as shown in Figure 60. Once you have deleted the message, you should lock the Message window by tapping the padlock button again. Tap trash icon to display Confirm Deletion button Tap Confirm Deletion button to delete message Confirm Deletion button Confirms you want to delete the selected message Figure 60. Deleting a message in the Messages window Delete button Deletes selected message Messages window Message deleted from list RediTALK – User Manual 93 Call History This chapter discusses the Call History window and includes the following sections: • “Call History Window” on page 96 • “Call Types and Properties” on page 97 • “Sorting the Call History” on page 98 • “Filtering the Call History” on page 98 • “Call History Events” on page 100 • “Call States” on page 101 • “Call Actions and the Quick Caller” on page 101 • “Audio Playback of Call History” on page 102 RediTALK – User Manual 95 Chapter 6 Call History Window RediTALK provides a call-history feature for keeping track of calls to and from digital radios. The call history is maintained in the call history list. This list is visible in its own dockable Call History window so you can reposition it as required. Figure 61 shows an example of the Call History window. Figure 61. Viewing calls in the Call History window The call history is similar to that found in a mobile device, which shows items such as the calls you made, the calls answered, and calls that you missed. Using the Call History window, you can quickly reply to calls, edit calls (if allowed), mark calls as answered (if allowed), and delete calls (if allowed), and playback calls (see “Audio Playback of Call History” on page 102). Call history will be kept for 60 days for each Windows user account used to run RediTALK. This includes call information and audio recordings. If a recording is older than 60 days, it will be deleted automatically by RediTALK. You can switch between a “Live” and “Historical” view for call history. Live view shows new calls as they occur; historical view allows you to filter call history over a period of time using the Time Filter button (see “Time Filter” on page 99). 96 Call History If the call history results in more than 500 items, RediTALK will notify you that the results are limited to the first 500, as shown in Figure 62. Figure 62. Notification when maximum number of items is exceeded Call Types and Properties Each call in the Call History window includes several properties (or columns) of information: Action Shows an icon that indicates the various call actions such as the direction (i.e., incoming or outgoing) and the call type (i.e., group call, all call, or individual call). Incoming Group Call or All Call – Missed (down arrow, group icon, and red exclamation) Incoming Group Call or All Call – Answered (down arrow, up arrow, and group icon) Incoming Emergency Group Call or All Call – Missed (down arrow, group icon, emergency icon, red exclamation) Outgoing Group Call or All Call – No Response (up arrow, and group icon) Outgoing Group Call or All Call – Response received (up arrow, down arrow, and group icon) Incoming Individual Call – Missed (down arrow, individual icon, and red exclamation) Incoming Individual Call – Answered (down arrow, up arrow, and individual icon) Outgoing Individual Call – No Response (up arrow, and individual icon) Time From/To Type Channel Outgoing Individual Call – Response received (up arrow, down arrow, and individual icon) The time the call was added to the call history. The call originator or destination depending on the call direction and call type. The type of call such as Individual Call, Group Call, Call Alert, All Call, or Default Call. The RediTALK channel (or talk path) button on which the call occurred. RediTALK – User Manual 97 Chapter 6 Sorting the Call History The call history is usually sorted in chronological order (i.e., by date and time) so that the most recent calls will appear at the top of the list. You can change the sort order by tapping on one of the column headings—this sorts the list in ascending order based on the column you select. If you tap the same column heading again, the list is sorted in the opposite order—that is, each time you tap the same column heading, the sort order alternates between ascending and descending. Filtering the Call History If you have a large number of calls in the call-history list, you can use the incremental search feature to quickly find a particular call(s). This works by filtering the calls based on the filter you type into the Filter/Incremental Search text box. Figure 63 shows the incremental search in operation. As you start typing a filter into the Filter/Incremental Search text box, the Call History window automatically filters the messages based on what you type. Figure 63. Incrementally searching for a particular call(s) Once you have found the call you want, you can return the call, delete the call, playback the call (see “Audio Playback of Call History” on page 102), or acknowledge the call by taping on it. 98 Call History Any filter you apply to the call history will remain in effect until you clear it by tapping the Clear button. Tip If you type a character by mistake, you can backspace over it by tapping the Backspace key on your keyboard. You can also filter the list to show only inbound calls, outbound calls, or both inbound and outbound calls. Tap the Direction button, as shown in Figure 64, one or more times to select the direction as described below. Call Direction button Filters the call history based on call direction Figure 64. Filtering call history based on call direction Show both inbound and outbound calls in the call history. Show only inbound calls in the call history. Show only outbound calls in the call history. Time Filter The Time Filter button allows you to quickly display call information for a specific period of time. You can select from: All, the last 12 hours, 24 hours, 2 days, 7 days, or alternatively specify custom dates and times. Figure 65 shows an example of the Custom Dates. The left-hand side is the start date and time; and the right-hand side is the end date and time. RediTALK – User Manual 99 Chapter 6 Figure 65. Selecting custom dates for time filter Call History Events The following events are call events and will be added to the call history: Incoming calls (calls you receive) • Notification (contract) from the DRG that a call is active on the channel or talk path; or • Busy notification on the channel or talk path indicating voice activity detected on the channel or talk path. Not every transmission (as represented by a busy or PTT) will be logged: if a call from a specific radio occurred within the configurable DRG call timeout, the latest entry in the call history with that radio ID will have updated time data. Outgoing Calls (calls you send) • Console sends a call-type request on a channel or talk path to the radio (DRG100), and the DRG confirms the call is successfully set up. • The console generates a PTT on the channel or talk path. Not every transmission will be logged, as controlled by a configurable DRG calltimeout period. The latest call information will be stored for that radio ID. 100 Call History Call States The call state adds additional information to the call-history item and will be determined as follows: • Call received and no PTT activity generated from the console to the originator will indicate a missed call and the exclamation icon will appear in the image displayed in the Action property for the call. The call is also displayed in bold text. The icon is removed once the operator replies to the call. • Incoming calls are displayed in bold text to make them stand out. • Outgoing calls are displayed in normal text. • Incoming Emergency calls are displayed in red text. Call Actions and the Quick Caller Each call-history item exposes certain functionality to trigger a capability on the relevant channel (or talk path) on which the call occurred. When you tap the Action icon for a call, a popup menu similar to the one shown in Figure 66 will appear—this is known as the Quick Caller and is similar to one used with the Contacts Window (see “Using the Quick Caller” on page 73). Figure 66. Call history showing the Quick Caller popup menu The channel (or talk path) capabilities exposed by the call item, and therefore shown on the quick caller, depend on the call type as follows: Individual Call or Call Alert • Individual Call to call originator • Text Message to call originator • Status Message to call originator Group Call, All Call, or Default Call • Group Call to call originator group • Group Text Message to call originator group RediTALK – User Manual 101 Chapter 6 The Quick Caller displays several calling options depending on the call type of the item you select. All options may not be available for all call types. The available calling options are essentially the same as those for the Contacts Window (see “Types of Calling Options” on page 76) with the addition of the Options item as shown in Figure 67. Figure 67. Quick Caller showing items on the Options menu The Options item appears only if you have permission to access it and shows the following items when you tap on it: Remove Removes the item from the call history Mark as Answered Marks the item in the call history as answered Audio Playback of Call History Sometimes when monitoring channels, you may miss something important such as a person’s name, location, or phone number; or you may not understand a portion of the audio the first time and need to listen to it again. Using the audio playback controls in the Call History window, you can instantly replay the audio of any call listed in the call history list. The Call History window with the playback controls is shown in Figure 68. Tap the Replay button to show the timeline view along the lower edge of the Call History window. The timeline view shows the audio of the selected call as a chronological sequence of coloured bars: the green bars indicate received audio and red bars indicate transmitted audio. You can resize the timeline by dragging the resize control up or down. 102 Call History Replay button Timeline Resize control Jump Backward button Play/Pause button Jump Forward button Transmit audio Receive audio Playback marker Figure 68. Call History window with the playback controls Use the Play/Pause button to play or pause playback of the selected audio recording. Playback of an audio recording usually starts at the beginning of the recording called the mark-in point, and then continues until it reaches the end of the recording called the mark-out point, and then stops. The current playback point in the timeline view is indicated by the playback marker. This is a small red triangle that moves along the timeline as you playback the audio. You can use the Jump Forward/Backward buttons to reposition the playback point forward or backward in time. While playback is in progress, you can adjust the volume of the audio by dragging the volume control up to increase or down to decrease the volume. RediTALK – User Manual 103 SIP Telephony This chapter discusses the operation of SIP phone channels and includes the following sections: • “SIP Phone Channels” • “Originating Phone Calls” on page 106 • “Terminating Phone Calls” on page 113 • “Answering Phone Calls” on page 113 • “Patching Phone Calls” on page 114 SIP Phone Channels Only one SIP phone channel is allowed in the Work Group window at one time. You can easily identify the phone channel by the phone icon in the upper-left corner of the channel button. Figure 69 shows the Work Group window with a SIP phone channel. Phone channel Phone icon indicates a SIP phone channel Figure 69. Work Group window with SIP phone channel RediTALK – User Manual 105 Chapter 7 Originating Phone Calls You can originate phone calls (SIP-based telephony) using the popup Phone Dialler shown in Figure 70. This is similar to a conventional phone keypad; however, it is designed for use with SIP telephony. SIP Phone Dialler Dials a phone number Number text box Shows the phone number to dial Backspace key Backspaces over last digit Contacts key Opens the contacts list Call key Calls the remote party Keypad Inserts digits into the phone number Phone button Opens the telephone keypad Figure 70. Originating phone calls with the Dialler keypad Originating a phone call with RediTALK is similar to how you would make a call with a conventional phone. However, instead of picking up a handset and dialing a number with the handset’s keypad, you simply tap a phone channel in the workgroup, and then do one of the following: • Dial the number using the keypad in the Dialler window (see “Phone Dialler Keypad” on page 107) • Look up the contact using the Contacts window (see “Contact Lookup” on page 108) Note RediTALK remembers your previous dial method (Dialler keypad or Contacts list) and will use that the next time you originate an individual call or message. For instance, if you last used the contact lookup, the Contacts window will be displayed. You can easily switch from one window to the other. 106 SIP Telephony Phone Dialler Keypad If you know the phone number of the recipient you want to call, you can use the Dialler keypad to dial the number; otherwise, you can use the contactlookup feature (see “Contact Lookup” on page 108). When using the keypad, you can enter a maximum of 20 digits in the phone number (including the asterisk “*” and hash “#”characters). To originate a phone call using the Dialler keypad 1. Tap the SIP Phone channel button in the Work Group window to open the Dialler keypad. 2. Using the Dialler keypad, key in the number you want to dial. 3. Tap the Call key to call the remote party. RediTALK – User Manual 107 Chapter 7 The channel in the Work Group window shows the progress of your call (see “Progress of Call” on page 111). Once the call connects, you can converse with the remote party, and you will see the Phone Control window with options to End and Patch the call. 4. To terminate the call, tap the End option in the Phone Control window (see “Terminating Phone Calls” on page 113). Contact Lookup You can look up a contact using the Contacts window shown in Figure 71 (see “Contacts Window” on page 65). Figure 71. Displaying the Contacts window 108 SIP Telephony To originate a phone call using contact lookup 1. Tap the SIP Phone channel button in the Work Group window to open the Dialler keypad. 2. Tap the Contacts button 3. In the Contacts window, tap the contact you want to call. to open the Contacts window. The contact number(s) for this contact will appear in the Contacts window. RediTALK – User Manual 109 Chapter 7 4. To call the contact, tap a contact number in the list. The Contacts window automatically closes and RediTALK calls the number associated with this contact. The channel in the Work Group window shows the call’s progress (see “Progress of Call” on page 111). Once the call connects, you can converse with the remote party. The Phone Control window shows options to End or Patch the call. 5. To terminate the call, tap the End option in the Phone Control window (see “Terminating Phone Calls” on page 113). 110 SIP Telephony Progress of Call When originating a SIP-based call, RediTALK communicates with a SIP server to set up the call. You can monitor the call’s progress in the Work Group window as the channel on which you originate the call will provide visual indication. If RediTALK cannot register with a SIP server, the channel will appear with diagonal lines overlaid on the button, and you will not be able to make a call. Call Successful If the remote end answers your call, the call will be connected and you can converse with the remote party. In the following example, the operator calls the number 30001 and the remote end answers. The call proceeds as shown in Figure 72. Disconnected Phone channel disconnected Call Setup Tap the Call button to set up call (shows phone number) Ringing Ringing the remote end (channel blinks on and off) Connected Remote end answered call Figure 72. Call progress when remote end answers call In the Call Setup step, RediTALK attempts to set up the SIP connection to the remote end via the SIP server. If the connection is made, the call progresses to the Ringing step and the channel will blink (default is green) to indicate it is ringing. Once the remote end answers the call, the call is Connected, and both parties can converse. RediTALK – User Manual 111 Chapter 7 Call Failure If the number you called cannot connect for some reason (e.g., you dialed an invalid number), you will see a status message displayed on the channel (e.g., “User not found”). In the following example, the operator calls the number 50001, which does not exist! The call proceeds as shown in Figure 73. Disconnected Phone channel disconnected Call Setup Tap the Call button to set up call Call Failure Failed to connect: user not found Figure 73. Call progress when user not found Call Busy If the number you called cannot connect because the remote end is busy, you will see “busy” displayed on the channel, as shown in Figure 74. Disconnected Phone channel disconnected Call Setup Tap the Call button to set up call Call Busy Failed to connect: remote end is busy Figure 74. Call progress when remote end is busy 112 SIP Telephony Terminating Phone Calls You can terminate or disconnect a phone call using the Phone Control window shown in Figure 75. This window remains onscreen whilst the call is connected. To terminate or disconnect the call, tap the End button in the Phone Control window. End button Terminates the call Figure 75. Terminating a phone call Answering Phone Calls When you receive an inbound call on a phone channel, the corresponding phone button in the Work Group will change colour (default is green) and will blink on and off. You will also hear an audible ring sound, which is configured by the administrator (see “Phone Ringing Sound” on page 234). You can answer the call by tapping the button in the Work Group window— calls on PABX lines are private between the caller and the operator; however, any calls made or received by RediTALK are recorded and included in the call history for a period of 60 days for that particular Windows user account. To terminate the call, tap the End button in the Phone Control window (see “Terminating Phone Calls” on page 113). RediTALK – User Manual 113 Chapter 7 Patching Phone Calls You can patch a phone channel to one or more radio channels. This allows the patched channels to participate in the conversation. Before a phone patch can take place, you must first ensure at least one radio channel is connected OK in the foreground or background and a phone call is established on the phone channel. The phone patch functionality will not be available if these two conditions are not satisfied. To patch your phone call to one or both radio channels, tap the Patch button to open the Phone Patch window, as shown in Figure 76. This shows the available radio channels. Tap the channel(s) to patch. Figure 76. Phone patching to a radio channel 114 SIP Telephony You can alternate between two different toggle bars by tapping the Change Function button on the toggle bar, as shown in Figure 77. Figure 77. Switching toggle bars The toggle bar on the left shows the buttons for patching a phone call to a radio channel(s) and muting phone audio, and the one on the right shows the buttons for phone call answer and hang-up. The phone-patch menu can be accessed by tap-n-hold (or right click) the channel button or the Phone Patch toggle bar button. Phone Patch button This button is disabled when no phone calls are currently taking place. When a phone call is active, tap this button to show the phone patch window. Note that you must have at least one channel in the foreground or background for the phone patch window to show patchable channels. All Audio Enabled mode button (mic is red and earpiece is green) This button is only enabled after a phone patch is established. This indicates all audio is enabled. This is the default state of the button when a new patch is established. Each time you tap this button, it will cycle through the different audio modes. This audio mode means that you can hear the audio between the patched radio and telephone, and you can talk back to the telephone, but you cannot talk to the radio. If you want to talk back to the radio, you must tap PTT with the patched radio channel in the foreground. Microphone disabled mode (mic is grey and earpiece is green) This mode disables the operator microphone during the patch, which stops the operator voice going through to the telephone; however the operator can still hear the patched conversation. RediTALK – User Manual 115 Chapter 7 All audio disabled mode (mic and earpiece are grey) This audio mode disables the operator microphone and headset during the patch, which stops the operator voice going through to the telephone as well as audio received from the telephone. However, the operator will still hear all radio traffic from the patched radio channel. Function Change button. The toggle bar alternates between the Phone Patch buttons and the Phone Answer/Hang-up buttons. Phone Answer button This button depicting a green phone is the answer button. It becomes active when the phone is ringing. Tapping it answers the call. Phone hang-up button This button depicting a red phone is the hang-up button. It becomes active when the phone is ringing or the operator is currently on a phone call. Tapping it while the phone is ringing rejects the call, and tapping it when the operator is currently on a phone call ends the phone call. 116 SIP Telephony Controlling Digital Radios This chapter discusses the digital-radio functionality built into RediTALK, and includes the following sections: • “Layout of Digital Channel Buttons” on page 118 • “Digital Radio Capabilities” on page 118 • “Individual Calls and Messaging” on page 119 • “Group Calls and Messaging” on page 120 • “Outgoing Call Alert” on page 127 • “Incoming Call Alert” on page 130 • “All Call” on page 132 • “Incoming Emergency” on page 132 • “Special Radio Functions” on page 135 • “Changing and Querying Radio Channels” on page 136 • “Progress of Remote P25 Phone Call” on page 138 • “Terminating Remote P25 Phone Calls” on page 140 RediTALK – User Manual 117 Chapter 8 Layout of Digital Channel Buttons The layout of the channel button for a digital-radio channel is similar to an analog-radio channel. Figure 78 shows the layout of the channel button for a typical digital-radio channel. Channel Name Shows the name of the channel Channel Sub-name Shows the secondary name of the channel Radio Channel Shows the radio channel for the channel Session Shows the call type and identity of this session Message Shows last message sent or received on the channel Status Shows the channel status (when available) Figure 78. Layout of digital-radio channel button Each digital channel is identified by a channel name, which appears in bold type on the first line of the button. A channel may also include a channel subname on the second line to further identify the channel. The third line is the radio channel number. The fourth line is the session information line that includes the call type and the identity of the SIP session. This may be an individual call or group call. The fifth line is the message line which is used to display the last text message sent or received on the channel. The bottom line is the status line that shows the status of the channel. It will show whether a connection exists between RediTALK and the DRG/IPR device. Also for DRG100 channels, this shows the communication status between the DRG100 and the associated digital radio. Digital Radio Capabilities RediTALK allows you to control digital radios and supports the following digital-radio capabilities: • Individual Call and Individual Call Messaging (see “Individual Calls and Messaging” on page 119) 118 Controlling Digital Radios • Group Call and Group Call Messaging (see “Group Calls and Messaging” on page 120) • Call Alert (see “Outgoing Call Alert” on page 127) • All Call (see “All Call” on page 132) • Incoming Emergency (see “Incoming Emergency” on page 132) • Special Radio Functions (see “Special Radio Functions” on page 135) • Channel Change and Channel Query (see “Changing and Querying Radio Channels” on page 136) Not all digital radios support all of the above capabilities—RediTALK will only expose the capabilities supported by the digital radio. These capabilities can be accessed on the Channel Capabilities dialog via the touch-n-hold functionality of the channel buttons. Some capabilities will also appear on the toggle bar for the channel if the toggle bar is enabled. For further information about channel capabilities, see “Channel Capabilities” on page 54. Individual Calls and Messaging Channels supporting the Individual Call capability allow you to make individual calls (outgoing private calls) to specific digital radios or to receive individual calls (incoming non-private calls) from specific digital radios. This capability is depicted in Figure 79. Figure 79. Individual Call For an Individual Call, the status line shows the communication status between RediTALK and the remote digital radio. Outgoing Individual Calls A digital radio is identified by a radio identity. When placing an Individual Call, you need to specify the identity of the radio you want to call. You can either enter a raw radio identity or select a contact from the contacts list that has a radio identity. RediTALK – User Manual 119 Chapter 8 Once you commence an Individual Call, the session text (line 4) on the channel button will start to flash. If the call is successful, the flashing will stop and the Individual Call button (single figurehead on the toggle bar to the right of the channel button) will light up (green). This indicates you are now in an individual call with the remote party. You now have a limited amount of time to press the Push-To-Talk button and commence the conversation; otherwise, a call timeout will occur and the channel will revert to the “All Call” state. Individual calls may timeout at any stage (primarily due to inactivity) and revert to an “All Call” state. Calls may also be cancelled from the tap-and-hold context menu or by tapping the Individual Call button on the toggle bar (green single figurehead). Incoming Individual Calls A digital-radio channel can also accept an individual call from a remote party. When an incoming call is received, the session text (line 4) on the channel button will show details about the call, and the Individual Call button on the toggle bar (single figurehead) will appear green. Individual Call Messaging RediTALK allows you to send text messages to digital radios—this is initiated by a touch-n-hold on the corresponding channel button. Similar to an outgoing individual call, you can either enter a raw radio identity or select a contact from the contacts list that has a radio identity as the recipient of the text message. Regardless of whether the text message is outgoing or incoming, the Messages window will contain an entry for the message. The most recent text message will scroll across the Message line (line 5) on the channel button (unless an emergency is on the channel). Group Calls and Messaging Channels supporting the Group Call capability allow you to make group calls to specific groups of radios or to receive group calls from specific groups of radios. A Group Call allows you to communicate with all individual radios that belong to the group. This capability is depicted in Figure 80. 120 Controlling Digital Radios Figure 80. Group Call For a Group Call, the status line shows the communication status between RediTALK and the group of remote digital radios. Outgoing Group Calls You use the Group Call dialog to make a group call. The radio group is identified by a group identity. You can either enter a raw group identity or select one from the entries in the contact list with listed group identities. Figure 81 shows the Group Call dialog for a channel named “Area 4” when you tap the Group Call button on the Channel Capabilities dialog or tap the Group Call button on the toggle bar if enabled. Channel Capabilities dialog Provides access to capabilities of the selected channel Group Call dialog Allows you make a call to a group of radios Group Call text box Shows the group identity you entered from the keypad or typed from the keyboard Backspace button Backspaces over the last digit Contacts button Displays the contacts list Group Call keypad Allows you to enter the identity of the group to call Call button Places the group call Figure 81. Using the Group Call dialog RediTALK – User Manual 121 Chapter 8 This dialog allows you to enter a group identity using the Group Call keypad or by typing it into the Group Call text box using the computer keyboard. The group identity is the identity of the group of radios you want to call. The maximum number of digits that you can enter for a group identity is 3. This provides a range of identities from 0 to 999 although the number of identities supported depends on the radio. When you enter a group identity into the Group Call text box, the Call button will become enabled. You can then call the group of radios by tapping on this button—RediTALK will immediately place the group call and close the Group Call dialog. The channel button on the Work Group window will show the status of the group call. Figure 82 shows an example of a group call in progress. In this example, the Session line (text on line 4 of the button) shows information about the session including the call type and the group identity. This indicates a group call to group identity 123 is in progress. Group Call button Displays the Group Call dialog Group Call button Indicates the Group Call is in progress (green) Session Shows the call type and identity of this session Figure 82. Channel button showing the status of a group call You will have a limited amount of time to PTT to commence the conversation. When the channel becomes busy (as a result of one of the radios in the group transmitting), the channel button will flash green and indicate both the group name and the name of the individual talking. If the group identity could not be cross-referenced to a name, the raw value will be displayed. Similarly, if the radio identity could not be cross-referenced to a name, the raw value will be displayed in brackets prefixed with the tag “Radio ID”. 122 Controlling Digital Radios Group calls may timeout at any stage (primarily due to inactivity) and revert to an “All Call” state. You can cancel a group call at any time by tapping the Group Call toggle button on the toggle bar as shown in Figure 83 or by using the Channel Capabilities dialog (touch-n-hold feature of the channel button) as shown in Figure 84. Group Call button Cancels the Group Call Group Call button Indicates the Group Call is cancelled Figure 83. Using the Group Call toggle button to cancel a group call The Channel Capabilities dialog is shown in Figure 84. You can cancel the group call by tapping Cancel Group Call (123) in the dialog. Cancel Group Call button Cancels the Group Call and disconnects the channel Channel Capabilities dialog Touch-n-hold channel button to open dialog Figure 84. Using the Channel Capabilities dialog to cancel a group call RediTALK – User Manual 123 Chapter 8 Incoming Group Calls Similar to the outgoing group calls, the digital-radio channel may at any stage signal a group-call state by indicating details about the call (label on line 4 of the channel button) and changing the colour of the Group Call button to green. Any operator may interact with the group call as the channel will not be suspended for any particular operator. Group Call Messaging Channels supporting group text messaging allow you to send text messages to a group of digital radios. The radio group is identified by a group identity. Similar to an outgoing group call, you can either enter a raw group identity or select one from the entries in the contact list (with listed group identities). Figure 85 shows an example of the Group Text Message dialog that appears for a channel named “Area 4” when you tap the Group Text Message button on the Channel Capabilities dialog. Channel Capabilities dialog Provides access to capabilities of the selected channel Group Text Message dialog Allows you make a call to a group of radios Contacts button Displays the contacts list Group Identity text box Specifies the group identity Message text box Area to type a message Send button Sends the text message to the group Figure 85. Using the Group Text Message dialog 124 Controlling Digital Radios All radios configured to be part of the particular group should receive the text message provided the radios are switched on and within range. You can send a group text message using the Group Text Message dialog (initiated by touch-n-hold on the corresponding channel button). This dialog allows you to send a text message to a particular group of radios. You specify the group identity by typing it into the Group Identity textbox. The group identity is used to identify the group of radios that will receive the text message. The maximum number of digits that you can enter for a group identity is 3. This provides a range of identities from 0 to 999 although the number of identities supported depends on the radio. You can enter the message you want to send by typing it into the Message textbox. The maximum number of characters allowed in the message is limited to 100. As you begin to type, the number of characters entered in the message so far will appear on the lower-left of the message. When you enter a group identity and message text, the Send button will become enabled. You can then send the text message to the group of radios by tapping on this button—RediTALK will immediately send the text message to the group and close the Group Text Message dialog. The channel button on the Work Group window will show the text of the message—the most recent text message will scroll across the channel button (text on line 5) unless there is an emergency on the channel. Figure 86 shows an example of a group text message. In this example, the Message (line 5) shows the identity of the radio group and the text of the message that was sent to the group. Message line Shows the group identity and text of the message sent to the group Figure 86. Channel button showing the text message sent to the group RediTALK – User Manual 125 Chapter 8 The Messages window will contain an entry for the message. Figure 87 shows the entry for this text message. Figure 87. Messages window showing the message text All Text Message If the administrator has granted you the permission to send broadcast text messages to compatible digital radios (see “Channel Capabilities” on page 205), the All Text Message capability will appear on the popup window for the associated channel, as shown in Figure 88. Figure 88. All Text Message capability 126 Controlling Digital Radios Outgoing Call Alert You can send a call alert to digital radios—this is similar to paging a recipient. It is up to the recipient to respond by talking back or sending a text message. You send a call alert by tapping the Call Alert button on the Channel Capabilities dialog, which displays the Call Alert dialog shown in Figure 89. Figure 89. Sending a Call Alert message to a specified recipient If you know the contact number of the recipient, you can type it into the contact number text box. Otherwise, you can look up the contact number from the contacts list as shown in Figure 90. RediTALK – User Manual 127 Chapter 8 Figure 90. Using the contacts list to lookup a contact number Once you have specified the contact number, tap Send to send the call-alert message to the recipient. The message will appear in the Messages window as shown in Figure 91. 128 Controlling Digital Radios Figure 91. Messages window showing the Call Alert message You can view the details about the message by tapping on the message in the Messages window, as shown in Figure 92. Figure 92. Showing details about the call alert message The message line (line 5) on the channel button will show that the Call Alert was sent to the specified recipient as shown in Figure 93. RediTALK – User Manual 129 Chapter 8 Figure 93. Channel button showing a Call Alert Incoming Call Alert Most digital radios can send call alerts. If the call-alert capability is enabled (see “Channel Capabilities” on page 205), RediTALK can respond to call alerts: it indicates an incoming call alert on a channel by: • showing the identity of the originator (if possible) on the corresponding channel button with the text “Call Alert from”; • adding a “Call Alert” item to the Messages window; • displaying a popup notification message requiring active dismissal by the operator (configurable option); and • playing a special call-alert sound file while the popup message has not been dismissed (configurable). Figure 94 shows an example of the information that appears on the channel button when an incoming call alert is received. In this example, the channel with the name of “Area 5” indicates a call alert from the radio with identity of “1” (if the identity of the originating radio cannot be determined, it will show “unknown”). Figure 94. Channel showing incoming call alert The Messages window will contain an item for each incoming call-alert message sent and received. The items will be displayed in chronological order. You can use this as a log to obtain important information about the call alert such as when it was received, the originator of the call alert, and the name of the corresponding channel. 130 Controlling Digital Radios Figure 95 shows an example of the Messages window with an incoming callalert message. Figure 95. Messages window showing incoming call alert If you touch-n-hold a message in the Messages window, it will display the message in more detail. For further information about the Messages window, see Chapter 5, “Messages”. You can configure RediTALK to display a popup notification message whenever a call alert is received (see “Notifications” on page 233). The message will include important details such as who originated the call alert and when it was received. Figure 96 shows an example of the event notification window that shows two call-alert events. Subsequent call alerts will appear underneath one another. Figure 96. Call alert notifications RediTALK – User Manual 131 Chapter 8 To dismiss a particular event, tap its corresponding Dismiss button. To dismiss all events and close the notification window, tap the blue Dismiss button along the lower edge. By default, RediTALK will play a call alert sound when it receives an incoming call alert, and continue to play it until you dismiss the popup window. Note that the Call Alert popup window must be enabled for the call-alert sound to play. All Call In the absence of an Individual Call or Group Call, the default call state for a digital radio is the All Call. When in this state, the corresponding channel button indicates “All Call” as shown in Figure 97. Figure 97. Channel showing All Call An operator’s voice will be conveyed to all radios tuned to this channel when that operator presses PTT and talks—the colour of the corresponding channel button changes to red to indicate the channel is selected (in the foreground) and transmitting. When the channel becomes busy (as a result of a radio on this channel transmitting), the channel button will flash green and indicate both “All Call” and the individual talking. If the radio identity could not be cross-referenced to a name, the value will appear in brackets prefixed with the tag “Radio ID”. Incoming Emergency Most digital radios can be placed in an emergency state. RediTALK indicates an (incoming) emergency on a channel by: • showing the identity of the originator (if possible) on the corresponding channel button with the text “Emergency ON” displayed in red text; • adding an “Emergency ON” entry to the Messages window; • displaying a popup message requiring active dismissal by the operator (configurable option); and 132 Controlling Digital Radios • playing a special emergency sound file while the popup message has not been dismissed (configurable). Figure 98 shows an example of the information that appears on the channel button when an incoming emergency occurs. The channel with the name of “Area 4” indicates an emergency from the radio with identity of “1” (if the identity of the originating radio cannot be determined, just the tag is shown). Emergency tag Shows information about the incoming emergency Figure 98. Emergency information shown on channel button The emergency tag appears for the duration of the emergency. As the same label is used to display both the most recent text message and the emergency state, the latter takes precedence. This means that a more recent text message will not be shown while the channel is in an emergency state. The Messages window will list all text messages and alarm messages sent and received. The items will be displayed in chronological order. You can use this as a log to obtain important information about the emergency such as when an emergency was set and cleared, the originator of the emergency, and the name of the corresponding channel. Figure 99 shows an example of the Messages window with several emergency messages. If you touch-n-hold a message in the Messages window, it will display the particular message in more detail. For further information about the Messages window, see Chapter 5, “Messages”. RediTALK – User Manual 133 Chapter 8 Figure 99. Messages window showing emergency messages You can configure RediTALK to display a popup notification message whenever an emergency call is received. The message will include important details such as who originated the emergency and when it was received (see “Channel Capabilities” on page 205). Figure 100 shows the notification message that is displayed for this example. Tap Dismiss to close the popup message. Figure 100. Emergency notification dilaog If subsequent emergencies are received whilst the popup alert has not been dismissed, the blue Dismiss button will split into two buttons: one of these buttons will allow the operator to dismiss all occurrences in one operation and the other button will allow for individual dismissal of each incoming emergency. In the latter case, the popup will remain on-screen and show the next emergency as well as the number of pending emergencies waiting to be dismissed. 134 Controlling Digital Radios By default, RediTALK will play an emergency sound when it receives an incoming emergency, and continue to play it until you dismiss the popup window. For information about how to configure the emergency sound, refer to “Emergency Sound” on page 231. Note that the Emergency popup window must be enabled for the emergency sound to play. Special Radio Functions RediTALK provides support for special radio functions that allow you to check the status and operation of a radio. These functions include the following: • Radio Check • Poll Radio Status • Radio Stun • Radio Revive • Radio Kill • Radio Remote Monitor Figure 101 shows the Special Radio Functions dialog for some channel named “Area 1”. You can access this dialog by tapping Special Radio Functions on the Channel Capabilities dialog for the channel. Figure 101. Special Radio Functions dialog RediTALK – User Manual 135 Chapter 8 The special radio functions are capabilities for a particular channel. You will need permissions to use these capabilities (see “Channel Capabilities” on page 205). For all of these special radio functions, the Messages window will contain a message item whenever a function is invoked. This message item shows important details about the function. Information such as the name of the function, the channel on which the function was invoked, the remote radio to which the function was sent, and a time stamp showing when the message was added to the Messages window. Figure 102 shows an example of the Messages window with two message items for special radio functions. For further information about the Messages window, see Chapter 5, “Messages”. Figure 102. Messages window showing message items for special functions Changing and Querying Radio Channels The Channel Change function is an optional feature of RediTALK that you configure depending on requirements. This feature works in conjunction with radios or transceivers that are compatible with channel-change functionality. RediTALK supports both analog and digital radios. Using the Channel Change feature, you can: • Send channel-change commands to change the radio channel • Send channel-query commands to determine the current radio channel 136 Controlling Digital Radios A channel (or frequency) is used by a radio or transceiver to transmit and receive audio, and radios usually have more than one channel. This feature allows you to change the channel on which a radio or transceiver can transmit and receive. Figure 103 shows how the Radio Channel Change dialog might appear when you tap Radio Channel Change on the Channel Capabilities dialog for a channel named “Area 4”. This dialog is the default one that appears when you have not configured any channel-change lists. Channel Capabilities dialog Provides access to capabilities of the selected channel Radio Channel Change dialog Allows you change the channel on the radio Radio Channel text box Shows the channel you entered from the keypad or typed from the keyboard Backspace key Backspaces over the last digit Channel Change keypad Allows you to enter the radio channel Radio Channel Change button Sends the channel-change command to the radio Query Radio Channel button Queries the radio for its current channel Figure 103. Using the Radio Channel Change dialog The channels in the Work Group window are each associated with a particular channel (1 to 12), and each of these channels can have a transceiver attached to it that has one or more radio channels. You can configure these channels using the radio options under setup (see “Radio Options” on page 202). Changing the channel on a radio involves selecting a channel in the Work Group window—remember that these are RediTALK channels and not radio channels—and then selecting one of the available radio channels for the radio associated with that RediTALK channel. The selected radio channel will then be associated with the RediTALK channel and the radio changes to the radio channel you selected. RediTALK – User Manual 137 Chapter 8 This default dialog allows you to enter a channel using the Channel Change keypad or by typing the channel number into the Radio Channel text box using the computer keyboard. The maximum number of digits that you can enter for a radio channel is 3— this provides a range of channels from 0 to 999 although the number of channels supported depends on the radio. When you enter a radio channel, the Radio Channel Change button will become enabled. You can then send the channel-change command by tapping on this button—RediTALK will immediately send the channel-change command directly to the radio instructing it to change to the specified channel. The Radio Channel Change dialog will then close. It is also possible to change the channel on a radio from the Work Group window using the toggle bar next to the channel button. This assumes, however, that you have enabled the toggle bar for the corresponding channel button. For further information about how to enable the toggle bar, see “Channel Options” on page 202. When the toggle bar for a particular channel is enabled, it will appear next to the corresponding channel in the Work Group window on the main window. If you enable the toggle bar for a channel that does not support channel-change capability, you will see a toggle bar with the up/down buttons disabled. If you want to know which channel the radio is currently using, you can query the radio for its current channel by tapping the Query Radio Channel button. This will send the query-channel command to the radio, which should then respond with its current channel number. Whilst RediTALK is querying the radio, the text on the corresponding channel button will show “querying” to indicate it is waiting for a response from the radio. The Channel Change window will then close. The current radio channel will appear on the channel button. The current state of each channel is indicated by the text on the corresponding channel button. The channel button will show “Unknown” if the channel cannot be determined. Progress of Remote P25 Phone Call When the operator of a compatible P25 portable device makes a digital-radio phone call on a digital-radio channel, connection information for the SIP call will be sent from the DRG100-P25 via the CCP link to the connected consoles. This information is displayed on the status line (along the lower edge) of the corresponding channel button in the Workgroup window. If the remote end answers the call, console operators will see the several status messages appear on the channel button, as shown in Figure 104. 138 Controlling Digital Radios If the remote end does not answer the call, console operators will see a “failure” message, as shown in Figure 105. Idle Channel is idle Ringing Remote phone ringing Connected Remote phone connected Figure 104. Remote phone call showing successful connection message Failure Remote end failed to connect Figure 105. Remote phone call failure message RediTALK – User Manual 139 Chapter 8 Terminating Remote P25 Phone Calls If your system supports P25-based radio phone calls, you can terminate such calls with the touch-n-hold popup menu for the corresponding channel. Once a digital-radio call is connected using a compatible digital radio, any console operator can terminate the call by tapping the Cancel Remote Phone button in the popup window as shown in Figure 106. Figure 106. Terminating a P25 phone call with Cancel Remote Phone 140 Controlling Digital Radios Paging Remote Devices This chapter discusses the paging functionality supported by RediTALK and includes the following sections: • “Paging Capability” • “Paging with the Pager Dialog” on page 143 Paging Capability Figure 107 shows an example of the Work Group window with several channels configured. In this configuration, Channel 2 (Area 2) is configured as an Audio Only channel with the Paging capability enabled (see the “Paging” capability on page 208). Paging channels can be in one of two audio modes: disconnected or connected. Initially, a paging channel defaults to the disconnected audio mode. In this mode, the audio is muted so you cannot hear any activity on the channel nor can you page a remote device. Each time you tap the channel button, the channel will alternate between these two audio modes. In order to page a remote device, the channel must be in the connected mode. When a paging channel is in the connected mode, you can talk on the channel as per normal, however, you will not be able to hear any audio as a paging channel only transmits; it never receives. RediTALK – User Manual 141 Chapter 9 Paging Channel Area 2 is configured as a paging channel Paging Capability Paging capability is enabled Figure 107. Work Group with paging channel Figure 108 illustrates how to use the Pager dialog from the Work Group window to page a remote device connected on Channel 2 (Area 2). In this example, the pager channel is already in the connected audio mode as indicated by the cyan-coloured button. If the channel on which you want to page is not in the connected audio mode, tap its channel button to change its audio mode accordingly. As you can see, when you touch-n-hold the pager channel, either the Capabilities dialog or the Pager dialog will open depending on the capabilities enabled for the channel. If you have enabled only the Paging capability for this channel, the Pager dialog will open directly from the Work Group window; however, if you have also enabled one or both of the other capabilities, the Capabilities dialog will open first. In this case, tap the Page button on the Capabilities dialog to open the Pager dialog. 142 Paging Remote Devices Pager Channel Touch-n-hold to open Capabilities or Pager dialog Capabilities dialog Shows the capabilities enabled for the channel Pager dialog Pages the selected channel Figure 108. Paging a remote device Paging with the Pager Dialog You use the Pager dialog shown in Figure 109 to initiate paging. To page the remote device, you send the pager number of the remote device you want to page. In the Digits text box, type the pager number—this consists of three digits and each digit can range from 0 to 9 (the first digit can also include the digit A). You must configure the paging tones and timing parameters in the IPR110+ device. These parameters control the paging at the remote device (see the section “Paging Tones” in the IPR100/IPR110+ Product Manual). RediTALK – User Manual 143 Chapter 9 Digits text box Specifies the pager number to page. Backspace button Backspaces over the last digit Page button Pages the remote device on selected channel Figure 109. Using the Paging dialog to page a remote user When you have typed the pager number, tap the page button to start paging the remote device. The Pager dialog closes and the channel automatically starts to transmit the paging code as indicated by the redcoloured button shown in Figure 110. All other radio channels will be placed in the suspended audio mode during this transmission. Transmit indicator Indicates channel is transmitting Paging channel Indicates paging in progress Figure 110. Paging in progress 144 Paging Remote Devices Please wait until the paging code playout (heard on RediTALK speaker/headset) finishes. The paging button will then change from red to yellow, and will now display a countdown period in seconds as shown in Figure 111. In order to deliver a voice message, you have to activate PTT before the countdown expires. Paging timeout Shows time remaining before timeout Activity timeline Shows PTT activity on the channel Figure 111. Page timeout countdown started If you still have not activated PTT when the countdown reaches zero, RediTALK will restore the suspended channels and resume normal operation. RediTALK – User Manual 145 GPS Essentials This chapter discusses the GPS location and mapping functionality, and includes the following sections: • “Displaying GPS Map Data” • “Requesting Radio Location” on page 149 • “Filtering GPS Data” on page 150 • “Advanced GPS” on page 151 Displaying GPS Map Data The GPS Essentials window displays a map that is periodically updated with the position, radio-ID, and call information of GPS-equipped portable devices that you want to monitor. To display the GPS Essentials map window, you first need to enable the mapping-data option (see “GPS Essentials Settings” on page 194). Figure 112 on the following page shows an example of GPS Map window with mapping data provided by OpenStreetMap. You can change the level of detail displayed on the map by zooming in or zooming out. To zoom in and see more map detail, tap the Zoom In button; and to zoom out and see less map detail, tap the Zoom Out button. You can also use the Auto Zoom feature to make the map automatically zoom in or out to accommodate all devices on the map. You can still manually zoom in or out, however, the auto zoom will override your manual setting as soon as new positional data is available. The accuracy of the GPS data presented depends on the portable device in question. Techniques to obtain GPS coordinates from portable devices vary and may depend on the device providing such information when it transmits or in response to a remote request. RediTALK – User Manual 147 Chapter 10 A portable device that reports its GPS position appears on the map as a grey radio icon known as a marker. The tip of the antenna (centre of the crosshairs) on the marker is aligned with the last known GPS position of the portable device. Hovering over a marker will provide more detail as well as how long since the GPS position was last updated. Figure 112. GPS Essentials map showing portable device transmitting The radio that is transmitting always appears in a green colour with animated concentric red circles radiating outward from the antenna and a popup providing additional details. When the radio stops transmitting, its marker changes back to a grey radio icon but highlighted in yellow to identify the radio that last transmitted. The various icons used for the radio markers are described below: The grey radio icon indicates the last known location of the portable device. The green radio icon (with animated concentric red circles radiating outwards from the antenna) indicates the radio is transmitting (RediTALK is receiving a busy signal). 148 GPS Essentials The grey radio icon with a yellow background indicates the portable device that last transmitted. The grey radio icon with a magenta background indicates the portable device that last reported its location. The green radio icon (with a red cross and animated concentric red circles radiating outwards from the antenna) indicates the radio is transmitting in the emergency state. The grey radio icon (with a red cross) indicates the radio is in the Emergency state, but not transmitting. Requesting Radio Location Channels usually expose one or more capabilities, and depending on the type of channel, it may expose the Request Radio Location capability. This allows operators to request the current GPS position of the portable device connected to the channel. You can access the capability from the touch-n-hold menu of the compatible channel in the Work Group window Figure 113 shows the Request Radio Location capability for a particular channel. If you know the Radio ID of the radio to interrogate on this channel, you can type it directly into the Radio ID text box; otherwise, you can look up the contact number from the contacts list. To send the request, tap Request Radio Location. The last radio marker associated with a location request is highlighted on the map with a magenta background. Note that requests by other operators will not appear on your map and vice versa. Figure 113. Request radio location RediTALK – User Manual 149 Chapter 10 Filtering GPS Data The GPS Essentials window supports a powerful filter/incremental search feature, similar to the Contacts and Messages windows. If you have many portable devices, you can use the filter to quickly find a particular device or group of devices. The filter narrows down the number of devices displayed on the map, and is based on the search term you type into the Filter/Incremental Search text box. The filter searches on the first name, last name, and notes fields of the contacts. You can also filter on the digital radio ID even if the contact with that radio ID is not linked to a channel or there is no contact with that particular radio ID. As this is an incremental search, any devices not satisfying the filter will disappear from the map as soon as you start to type. A filter remains in effect until you clear it by backspacing over it or by logging off or exiting RediTALK. Hence, the filter will also apply to new positional information received from GPS-equipped portable devices. If you cannot see the devices you expect to see, check the filter as you may be filtering out those devices. Filters allow you to restrict the number of portable devices displayed on the map. This is extremely useful in situations, for example, when you want to display only the devices that are located in a particular region. In this case, you can group the devices together into regional groups. If you want to filter the devices using groups, you can use the notes field of the contacts as a group identifier. Using the notes field in this way, you can easily group your contacts (devices) into groups for GPS mapping purposes and then use it to filter the map. You can include any text you like in this field so long as it can be used to uniquely identify the group of contacts (devices) associated with this group identifier (filter). Hence, you need to decide on an appropriate naming convention for your groups and determine how many groups you will require. It is recommended that you assign group identifiers that are easy to understand, such as geographical regions, types of equipment, or role of individuals and so forth. All of these can be used as group identifiers. This will also make it easier for other operators to understand. If your company uses a radio network that is shared with others, you probably don’t want to see any devices other than your own. In this case, you can filter out the other devices by including some identifying text (e.g. your company’s name) in the notes field of each contact, and then apply this as a filter. This technique effectively allows you to group your contacts and filter the associated devices so that only the devices you are interested in appear on the GPS Essentials map. 150 GPS Essentials Advanced GPS The Advanced GPS window shown in Figure 114 provides a zoomable map that is periodically updated with the position of GPS-equipped portable devices that you want to monitor (this window is actually a web portal into a third-party location service that provides GPS location data). Figure 114. Advanced GPS A third-party location service such as BIGmate® provides GPS geofence information to Advanced GPS Service (AGS), which forwards the geofence events onto RediTALK for display in the ALS Event History window (see Chapter 11, “ALS Event History”). Without AGS, RediTALK will not receive any new GPS data from a third-party service, only historical data. Access to a third-party location service will most likely be subscription based that requires payment. The Advanced GPS functionality provides the following main features: • User defined geofencing • Long-term data Logging • Replay historical position data for one or more remote devices • Emergency Alert option via SMS and email • Local store and forward functionality ensures no data loss during loss of Internet connection • Reporting options RediTALK – User Manual 151 Chapter 10 Note that the accuracy of the GPS data presented depends on the portable device in question. For details about how to use BIGmate website, please refer to the BIGmate Automated Web Service User Manual, which you can view online. For further information and training related to the advanced GPS functionality, please contact your local Omnitronics sales representative. 152 GPS Essentials ALS Event History This chapter discusses the ALS (Advanced Location Services) geofence event functionality, and includes the following sections: • “ALS Event History Window” on page 153 • “ALS Geofence Events” on page 155 • “Sorting and Grouping Events” on page 155 • “Using the Quick Caller” on page 158 ALS Event History Window The ALS Event History Window (if configured and enabled) displays geofence events from the Omnitronics Advanced Location Services (ALS) Server or a third-party web service. RediTALK displays geofence events in the ALS Event History window similar to the one shown in Figure 115 on the following page. This window is dockable so you can reposition it as required. If you cannot see this window, check that the ALS feature is enabled (see “Advanced Location Service” on page 198), and that you have a license to use the “Advanced GPS” feature, which includes geofence event handling. Using the ALS Event History window, you can easily see all of the geofence events that have occurred and quickly respond to devices or radios associated with these events. If RediTALK is connected to the ALS Server, and the option to “Display Event in Event History” is selected (see “Configuring the ALS Events” on page 199), it will display geofence events in the ALS Event History window. RediTALK – User Manual 153 Chapter 11 If RediTALK is not connected to the ALS Server, it will attempt to connect to the server and you will see a message along the lower edge of the window— you will not see any new events until the connection is established. Figure 115. Viewing geofence events in the ALS Event History window The ALS Event History window is “locked” by default as indicated by the padlock in the lower right-hand corner. This means you cannot make any changes to it, change the sort order, or how the events are grouped until you “unlock” the window as discussed later. You can configure how RediTALK responds to each geofence event (see “Configuring the ALS Events” on page 199). If the option to “Display Event in Popup Window” is selected, the event will appear in the AGS Geofence Event popup window as shown in Figure 116. Figure 116. Showing new geofence events in a popup window 154 ALS Event History ALS Geofence Events Each ALS geofence event includes several properties of information: Event Type This shows an icon that indicates the event type. These event types can be configured (see “Event Types” on page 200). Critical Critical event requires immediate attention. Warning Warning event you should not ignore. Informational Event intended for informational purposes only. Time This is the time the event was added to the ALS Event History. Name This is the name of the originator of the event. Event This column combines the geofence type and trigger (e.g. “Exit No Go Zone”). Each geofence is assigned a geofence type such as “No Go Zone”, “Blast Zone”, or “Yard” and so forth. Event Name This column is the unique name assigned to each geofence. Location This column includes waypoint information for the device triggering the event (this is currently optional information and not provided by the third-party location server). A geofence event occurs when a portable device (called a subscriber in ALS parlance) enters or exits the boundary or buffer region defined by the geofence (not all devices report buffer events). This information is reported by the Advanced GPS Service component of ALS and is displayed in the ALS Event History. Sorting and Grouping Events The ALS Event History is sorted in chronological order by default (i.e., by date and time) so that the most recent calls will appear at the top of the list. You can, however, change the sort order by tapping on the column headings. This sorts the list in ascending order based on the column you select. You can reverse the sort order by tapping the same column heading again. Before you can change the way the event history is displayed, you must tap the padlock to unlock the window. The ALS Event History is now unlocked and the “grouped by” button appears at the top as shown in Figure 117. RediTALK – User Manual 155 Chapter 11 Figure 117. Unlocking the ALS Event History window. The “grouped by” button allows you to change how the events are grouped. The label No Grouping indicates that the events are not grouped, but you can group the events as follows: • Grouped by Device • Grouped by Event Each time you tap the button, a different grouping is applied to the events as indicated by the label on the “grouped by” button. Grouped by Device When you select Grouped by Device, the events are alphabetically grouped by the “Device Name” column, as shown in Figure 118. Within each device group, the events are sorted in chronological order so that newer events are listed above older events. You can reverse the sort order by tapping the Time column heading. You can also select a different sort order by tapping one of the other column headings. 156 ALS Event History Figure 118. Grouping events by the Device Name column Grouped by Event When you select Grouped by Event, the events are alphabetically grouped by the “Event Name” column as shown in Figure 119. Figure 119. Grouping the events by the Event Name column RediTALK – User Manual 157 Chapter 11 Within each event group, the events are sorted in chronological order so that newer events appear above older events similar to Group by Device. You can select a different sort order by tapping on another column heading, and you can reverse the sort order by tapping on the same column heading again. Using the Quick Caller You can use the ALS Event History window to not only view geofence events, but can also respond to the events directly with the Quick Caller as shown in Figure 120. Figure 120. Using the Quick Caller to respond to an event To access the Quick Caller, tap the event’s icon in the Type column. For example, if you tap the icon for a critical event from a radio, the Quick Caller shown above will appear. The options available on the Quick Caller will vary depending on the type of event and the device associated with the event. If the device has an associated contact, RediTALK will check the capabilities for that device and show its contact options. The options are the same as those available with the Contacts Window (see “Types of Calling Options” on page 76). 158 ALS Event History Simulation Mode This chapter discusses Simulation Mode, which is an optional feature of RediTALK that is usually installed by your system administrator as required. This chapter includes the following sections: • “Overview” • “Invoking Simulation Mode” on page 160 • “Channel Configuration” on page 161 • “Simulating Events” on page 162 • “Exiting Simulation Mode” on page 178 Overview Sales personnel often require the ability to demonstrate the RediTALK product without necessarily establishing actual SIP connections—this is also useful for training purposes if you want to learn how to use the product but do not want to establish actual SIP connections. A mode of operation known as simulation mode makes this possible. Using simulation mode, you can familiarize yourself with the operation of RediTALK before actually using it in a real-world environment. You can run RediTALK in simulation mode for a period of 90 days from the date of installation. Simulation mode is an optional extra feature that can be included during the RediTALK installation—check with your administrator whether this feature is included. RediTALK – User Manual 159 Chapter 12 Invoking Simulation Mode RediTALK Simulation Mode is only available if the option “Add Simulation Mode” was selected during the RediTALK installation (this option is not selected by default). You can run RediTALK in Simulation Mode from the Windows 7 Start menu (no desktop icon) or from the Windows 8/8.1 Start page or from the Windows 10 Start menu. If you are running Windows 7, you can launch RediTALK in Simulation Mode by tapping RediTALK (Simulation Mode) on the Start Menu as shown in Figure 121. Figure 121. Launching RediTALK (Simulation Mode) from Windows 7 For Windows 8/8.1, you can launch RediTALK in Simulation Mode from the Start page by tapping RediTALK (Simulation Mode) as shown in Figure 122. Figure 122. Launching RediTALK (Simulation Mode) from Windows 8/8.1 160 Simulation Mode For Windows 10, you can launch RediTALK in Simulation Mode from the Start menu by tapping RediTALK (Simulation Mode) as shown in Figure 123. Figure 123. Launching RediTALK (Simulation Mode) from Windows 10 Channel Configuration In simulation mode, the default channel configuration is different than in normal operation. This allows RediTALK to simulate different DRG devices as a channel’s capabilities are determined by the DRG. In a live RediTALK system, each DRG will report its capabilities once RediTALK connects to it, and the channel button will then expose these capabilities. However, in simulation mode, RediTALK automatically configures DRG channels as follows: • Odd-numbered channels operate as trunk-radio channels; and • Even-numbered channels operate as conventional channels with channel-change capability. RediTALK – User Manual 161 Chapter 12 Simulating Events Whilst running RediTALK in simulation mode, you may want to simulate certain types of events. For example, you might want simulate receiving a busy signal on a channel or pressing the push-to-talk on a channel. RediTALK allows you to simulate these events in addition to many others with the Events Simulate dialog shown in Figure 124. You can display this dialog by pressing the special key combination Ctrl+Alt+Shift+F12 while the RediTALK main window has the focus. Figure 124. Events Simulate dialog The Events Simulate dialog provides several categories of events that you can simulate. Tapping on a category button will show the types of events for that category. All of these are discussed in the following sections. Channel Change Updates Use Channel Change Updates to simulate changing the channel on a remote radio that has channel-change capability. To simulate a channel-change event 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap Channel Change Updates to open the Channel Change Updates dialog. 162 Simulation Mode 3. On channel you want to simulate the event, tap the channel button (e.g. “Area 4”) to select it. A “tick” will appear on the button to indicate the channel is selected. 4. In the Radio ID text box, use the up/down arrows to select the radio channel (e.g., “1”). RediTALK – User Manual 163 Chapter 12 5. Tap Update. The radio channel displayed on the channel button on the Work Group window should now change to the channel you selected (e.g., “1”). Call Updates Use Call Updates to simulate the following call events: • Default simulates making a “default” call • Individual simulates making an “individual” call • Group simulates making a “group” call • All simulates making an “all” call • Alert simulates making an “alert” call • NoCall simulates making no call The following procedure outlines how to simulate call events. 164 Simulation Mode To simulate a call event 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap Call Updates to open the Call Updates dialog. 3. On the channel you want to simulate the event, tap the channel button to select it (e.g. Channel 1). A “tick” will appear on the button to indicate the channel is selected. RediTALK – User Manual 165 Chapter 12 4. In the Radio ID text box, type the radio identity (or use the up/down arrows to select a radio identity). 5. In the Call Type list, select the Call Type (e.g. Individual). 6. Tap Update. The selected channel should now display the selected call state (e.g. Individual) with the radio identity associated with the call. Note that some call types (e.g., Default) do not display any text on the channel button. Radio Channel State Updates Use Radio Channel State Updates to simulate the following radio states: • Busy simulates receiving audio (busy) on a channel (channel must be in Select/Foreground or Monitored/Background mode) 166 Simulation Mode • Push To Talk simulates pressing the Push To Talk button (channel must be in Selected/Foreground mode) • VoIP Good simulates the SIP connection state (only applicable if the channel is in Selected/Foreground or Monitored/Background mode • Radio Good simulates the radio connection state between the DRG device and the attached digital radio (only applicable to digital radio channels) • CCP Good simulates the CCP connection state between RediTALK and the DRG device (only applicable to digital radio channels) The following procedure outlines how to simulate radio-channel events. To simulate a radio-channel event 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap Radio Channel State Updates to open the Radio Channel State Updates dialog. 3. On the channel you want to simulate the event, tap the channel button to select it (e.g., “Area 1”). A “tick” will appear on the button to indicate the channel is selected, and several event buttons will appear. RediTALK – User Manual 167 Chapter 12 4. To simulate an event, tap one of the event buttons: • • • • • Busy OFF Push To Talk OFF VoIP Good Radio Good CCP Good to simulate a busy event to simulate a push-to-talk event to simulate SIP connection-failure event to simulate a radio-failure event to simulate a CCP-failure event For example, the “VoIP Good” button changes to “VoIP Failure” and the channel button indicates the “SIP Disconnected” state. 168 Simulation Mode Message Reception Use Message Reception to simulate various types of message events that will appear in the Message window. The message type determines what type of message event you want to simulate and can be one of the following types: • MESSAGE_TYPE_SELCALL specifies a selcall message. This type of message includes one or more selcall digits. • MESSAGE_TYPE_TEXT_MESSAGE specifies a short text message that can be sent or received. • MESSAGE_TYPE_EVENT • MESSAGE_TYPE_EMERGENCY specifies an emergency message. • MESSAGE_TYPE_DIGITAL_RADIO_STATUS specifies a radio-status message for a digital radio. A message has a mode associated with it, which is dependent on the message type. Hence, not all message types support all message modes. You can select a mode for the message from one of the following: • MESSAGE_TYPE_MODE_PENDING • MESSAGE_TYPE_MODE_DELIVERED • MESSAGE_TYPE_MODE_FAILED • MESSAGE_TYPE_MODE_SENT • MESSAGE_TYPE_MODE_RECEIVED • MESSAGE_TYPE_MODE_ACTIVE • MESSAGE_TYPE_MODE_INACTIVE You must specify the originator (source) and the recipient (destination) of the message. You do this by typing a radio identity for the source and destination radios into the From and To text boxes respectively. • From? specifies the source or originator of the message (e.g., mobile radio with identity “123”). • To? specifies the destination or intended recipient of the message (e.g., mobile radio with identity “345”). • Message Text? is the text to be sent from the source radio to the destination radio. You can specify the direction of the message (relative to RediTALK) as either MSG_DIRECTION_INCOMING for messages from a remote radio or MSG_DIRECTION_OUTGOING for messages to a remote radio. RediTALK – User Manual 169 Chapter 12 To simulate a message event 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap Message Reception to open the Message Reception dialog. 3. On the channel you want to simulate the event, tap the channel button to select it (e.g., “Area 1”). A “tick” will appear on the button to indicate the channel is selected. 170 Simulation Mode Incoming Emergency Call Use Incoming Emergency Call to simulate an incoming emergency call. To simulate an incoming emergency call 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap Incoming Emergency Call to open the Incoming Emergency Call dialog. 3. On the channel you want to simulate the event, tap the channel button to select it. (e.g. “Area 4”). A “tick” will appear on the button to indicate the channel is selected. RediTALK – User Manual 171 Chapter 12 4. In the Radio ID text box, use the up/down arrows to select a radio identity (e.g. 1). 5. To simulate an inbound emergency call, tap Emergency OFF. The “Emergency OFF” button changes to “Emergency ON”. 172 Simulation Mode 6. Tap Emergency Call. An Emergency dialog will appear with details about the emergency. . The selected channel displays “Emergency ON”. If the Messages window is displayed on the main window, you will see details about the emergency. RediTALK – User Manual 173 Chapter 12 7. Tap Dismiss to close the Emergency dialog. 8. To cancel the inbound emergency call, tap Emergency ON. The “Emergency ON” button changes to “Emergency OFF”. 9. Tap Emergency Call. The selected channel no longer displays “Emergency ON”. If the Messages window is displayed on the main window, you will see details about the emergency. 174 Simulation Mode GPS Mapping Simulation You use the GPS Mapping category to simulate a radio’s GPS position on the selected GPS provider map (requires the GPS Mapping option to be enabled—see “GPS Options” on page 193). The radio identity and position (decimal degrees) are used to simulate a radioposition update event indicating a busy from the radio. Note When running RediTALK in simulation mode, this functionality will only work on channel 1. In normal operation, all channels are supported. The following procedure provides step-by-step instructions for simulating GPS positions for a radio. To simulate a GPS position event for a radio 1. While the RediTALK main window is the active window, press the special key combination Ctrl+Alt+Shift+F12 to open the Events Simulate dialog (see Figure 124). 2. On the Events Simulate dialog, tap GPS Mapping to open the GPS Mapping dialog. RediTALK – User Manual 175 Chapter 12 3. In the Decimal Degrees text box, type the radio position in decimal degrees. You can use Google® maps (https://maps.google.com/) to obtain the radio position by right clicking on a location and selecting “What’s here”. The location will be displayed in decimal degrees in the search text box. 4. In the Radio ID text box, type the identity of the radio (e.g., 1). 176 Simulation Mode 5. Tap Update Location. The radio position should now be displayed on the “GPS Map” window (if mapping is enabled). Updating the location for the same radio ID will move the map marker for the radio ID. To simulate GPS position event indicating busy 1. Perform the same procedure as above (to simulate radio GPS position event). 2. Simulate a busy event on a channel (e.g., 1) in the selected (foreground) or monitored (background) mode (see “Radio Channel State Updates” on page 166). 3. Simulate an Individual call update on the same radio ID (e.g., 1) and channel (e.g., 1) on which the busy event was simulated (see “Call Updates” on page 164). The Radio position should now be displayed on the “GPS Map” window in a busy state (if mapping is enabled). RediTALK – User Manual 177 Chapter 12 Exiting Simulation Mode Whilst running RediTALK in simulation mode, all events are simulated. In order to restore RediTALK to normal operation, you will need to close the RediTALK application, restore network connectivity, and then run RediTALK using the RediTALK shortcut. For further information about how to do this, see “Running RediTALK” on page 17. 178 Simulation Mode Layout Designer This chapter discusses the Layout Designer, a sophisticated design tool you can use to redesign the layout of RediTALK user interface, and includes the following sections: • “Overview” • “Using the Layout Designer” on page 184 • “Saving Changes to the Layout” on page 189 • “Exiting the Layout Designer” on page 189 Overview RediTALK provides a design tool called the Layout Designer. You use this tool to change the layout of the Work Group window. With the Layout Designer, you can reposition and resize the channel buttons to suit your preference. You can also change the button properties that determine how a button is displayed, such as the colour of the buttons and the font used to display text. To show the Layout Designer, tap the Design button on the Control Panel. You should see a window similar to the image shown in Figure 125. The Layout Designer comprises the Design Layout window, the Properties window, and the Button State Color window, and includes several control buttons along the lower edge so you can save your design or refresh the layout. RediTALK – User Manual 179 Chapter 13 Figure 125. Layout Designer Design Layout window Figure 126 shows the Design Layout window. This window provides a design surface on which you can “design” your layout by repositioning and resizing the channel buttons—this is similar to a drawing canvas that you use to draw shapes on. The design surface is bounded by a black border. The border indicates the current size of your Work Group window. You can use this as a guide when moving and resizing the channel buttons. Make sure all the buttons you want to display appear within the border. Any buttons that are positioned outside of this border will not appear on the Work Group window. 180 Layout Designer Figure 126. Design Layout window Properties Window Figure 127 shows the Properties window. This lists all of the properties associated with the channel buttons. You can change appearance of a button by changing its properties. For example, you may only want to display the toggle bar on select channels instead of all the channels in the Workgroup window. In this case, you would clear the Apply to all Buttons option, and select the Toggle Bar option for those channels you want to display the toggle bar and clear the option for the other channels. RediTALK – User Manual 181 Chapter 13 Figure 127. Properties window Button State Color Figure 128 shows the Button State Color window. This window allows you to change the color associated with each button state, display a background image on the Workgroup window, and automatically resize the channel buttons in the Workgroup window. Figure 128. Button State Color window 182 Layout Designer Background Image You can apply a background image to the Work Group window by selecting the Custom Background option and choosing a suitable background image. If the image is not the same size as your Work Group window, it will be scaled to fit accordingly. Auto Scale Buttons If you want the channel buttons to automatically resize, but maintain their relative size and position whenever the Workgroup window is resized, you should select the Auto Scale Buttons option. This option will maintain the aspect ratio and relative position of each button, but will increase or decrease the button’s size based on the size of the Work Group window. Hence, when you resize the Work Group window, the buttons will resize accordingly but maintain their relative size and position. To see this effect in action, make some buttons smaller and one button larger, and then resize the Work Group window. The buttons should maintain their relative position and size as you increase or decrease the size of the Work Group window, as shown in Figure 129. Figure 129. Auto Scale Buttons option in action RediTALK – User Manual 183 Chapter 13 Auto Fit Buttons If you want the channel buttons to automatically resize and reposition to give the “best fit” whenever the Work Group window is resized, you should select the Auto Fit Buttons option. To see this effect in action, simply resize the Work Group window. The buttons should automatically resize and reposition themselves to give the “best fit”, as shown in Figure 130. Figure 130. Auto Fit Buttons option in action Using the Layout Designer You use the Layout Designer to change the layout and appearance of the buttons in the Work Group window. You do this by repositioning and resizing the buttons on the design surface as required, and changing the properties associated with the buttons. If you want to manually reposition or resize any of the buttons on the design surface, you must clear both the Auto Fit Buttons option and Auto Scale Buttons option. 184 Layout Designer Repositioning Channel Buttons To move a button to a new position on the design surface, simply touch and drag the button to the desired location as shown in Figure 131. The pointer will change to a four-point arrow as you start to drag. You can use the background grid to help you align the buttons. When you reposition the button, make sure you keep the entire button inside the black border. Any part of the button that lies outside of the border will not be displayed. Figure 131. Repositioning a channel button Resizing Channel Buttons You can resize the channel buttons to make them larger or smaller as required. This might be useful in the case when you want to make one or more buttons standout by making them larger than the others. Around each button is a bounding rectangle that shows the size of the button. The small squares at the corners and mid-points of each side of the rectangle are like “handles” that you can drag to resize the button. RediTALK – User Manual 185 Chapter 13 To resize a button, drag one of the handles at the corners or sides of the bounding rectangle. Dragging a corner handle resizes the width and length at the same time maintaining the button’s aspect ratio whereas dragging a side handle resizes either the width or length depending on which handle you drag. Figure 132 illustrates how to resize a channel button by dragging the corner handle in the direction of the blue arrow. The pointer will change to a double arrow as you drag the corner. The aspect ratio will remain the same. Drag to resize Drag corner handle in direction of blue arrow to resize button Figure 132. Resizing channel buttons Changing the Appearance of Channel Buttons You might want to change the appearance of a button on the Work Group window. You can do this by changing one or more of the button’s properties in the Properties window. To show a particular property of a button, you set its corresponding property to True in the Properties window by selecting it. Conversely, to hide the property, you set its corresponding property to False by clearing it. You may want to change some of the text that is displayed on a button. For example, if you are not interested in seeing the “session” information displayed on a button, you can set the corresponding Session property to False. You’ll find this property under Button Display Fields in the Properties window, as shown in Figure 133. You can also change the colour of the font and other font attributes such as the type, style (i.e. regular or italic etc.), and size of the font that is used to display text on each line of a button. Figure 134 illustrates how to change the font used for the Line 1 on the channel button. You can either tap the small arrow to the left of the Text Font property under Line 1 to expand the list of font attributes or tap the ellipsis button next to the font name to show the Font dialog. You can then change the font properties as required. 186 Layout Designer Session property Hiding the session information on the channel button Figure 133. Using the Properties window to hide the session information Figure 134. Changing the font attributes RediTALK – User Manual 187 Chapter 13 All channel buttons are capable of showing a special control bar called the toggle bar. You can choose to show or hide the toggle bar on particular channels by selecting or deselecting the Toggle Bar property under Display Information in the Properties window. The toggle bar provides quick access to the capabilities of the channel. The capabilities exposed by each channel depend on the type of the channel— different types of channels expose different types of capabilities. Figure 135 illustrates how to show the toggle bar on a particular channel. Selecting the Toggle Bar property sets it to True, which means the toggle bar will appear on the channel button; otherwise, the toggle bar will be hidden. The toggle bar provides several capabilities buttons. These buttons allow you to quickly access radio-specific functions, such as group- and individual-call capabilities, channel up and down capability, and talk-group capability. The capabilities displayed on the toggle bar depend on the type of radio channel configured. Toggle Bar property Shows or hides the toggle bar on the channel button Figure 135. Showing the toggle bar The toggle bar displayed for a particular channel depends on the type of channel. For further information about the toggle bar, see “Using the Toggle Bar” on page 53. 188 Layout Designer Saving Changes to the Layout Whilst using the Layout Designer, if you move any of the buttons or make any other changes to the layout of the Work Group window such as enabling or disabling some properties, you should save your changes: changes to the layout will not take effect until you save the layout. To save your changes, tap Save. The Work Group window immediately updates with the new layout and the Layout Designer will then close. Exiting the Layout Designer Once you have finished using the Layout Designer, close it by tapping Exit. Make sure you save any changes to your layout before closing the designer otherwise you will be prompted to save the changes before exiting (see “Saving Changes to the Layout” on page 189). RediTALK – User Manual 189 Managing and Customizing the Software This chapter describes the system options available to help you set up, customize and manage the operation of RediTALK, and includes the following sections: • “Software Configuration Overview” • “GPS Options” on page 193 • “Radio Options” on page 202 • “General Options” on page 214 • “Audio Options” on page 224 • “Network Options” on page 237 • “Call History Options” on page 244 • “Theme Options” on page 248 • “Backing up and Restoring the Configuration” on page 250 Software Configuration Overview RediTALK provides several categories of settings that you can configure to change its default operation and appearance. You can access the RediTALK settings by tapping Setup on the Control Panel. Note The administrator can password-protect the settings to prevent unauthorized access. So you may not be allowed to access the settings unless you type the correct password to unlock the settings. RediTALK – User Manual 191 Chapter 14 If the Password dialog appears, you must type the password in the Password textbox shown in Figure 136 and tap OK before you can access the settings. Figure 136. Typing a password to unlock the settings If you can access the settings, you will see the Settings dialog similar to the one shown in Figure 137. Settings dialog Shows the option categories available Setup button Allows you to set up and configure RediTALK options Option category button Shows the options for the selected category Figure 137. Using the Settings dialog to configure RediTALK The options presented on the Options dialog are arranged in categories. Each category has a button associated with it. You select a category by tapping the corresponding button. Selecting a category will display all of the options applicable for that category. You may not be able to access all of the categories depending on the product licensing. Each category of options is discussed in the following sections. 192 Managing and Customizing the Software GPS Options RediTALK provides two levels of GPS Mapping settings, namely “GPS Essentials” and “Advanced Location Service”. You can access these by tapping GPS Options in the Settings window as shown in Figure 138. Figure 138. Displaying the GPS Mapping settings Basic GPS functionality is built into the standard RediTALK license with GPS Essentials. No additional costs are involved in using GPS Essentials functionality when you select a map provider that is free to use. Advanced Location Service functionality requires one additional Omnitronics’ license, and may also require further licensing depending upon the mapping and location service providers that you use: • Omnitronics Advanced GPS Service (AGS): One license is required for a single RediTALK system (supports up to 12 console operators). RediTALK – User Manual 193 Chapter 14 GPS Essentials Settings The GPS Essentials category provides options to change how the location data is presented. For the map provider, you can select either OpenStreetMap or OpenStreetMap Self-Hosted. Enabled Map Provider Displays the GPS Essentials map window. Shows a list of available map providers and allows you to select one to use for the mapping data source. Access Mode Determines how RediTALK retrieves the mapping data: Online Only: always go online to retrieve data. Online and Cache: go online to retrieve new data and use cached data when available. Cache Only: use cached data only. Location Display Provides several alternate formats you can choose for Format displaying the marker location coordinates on the GPS Essentials map. • Decimal Degrees (e.g. -31.89763, 115.8083) • Lat/Long Degrees, Minutes, Seconds +/(e.g. Lat: -31° 53' 51'' Long: 115° 48' 29'') • Degrees, Minutes, Seconds N/S E/W (e.g. 31° 53' 51'' S 115° 48' 29'' E) Zoom Enabled Allows you change the level of detail displayed on the map by zooming in or zooming out; otherwise, the map is locked at the current level of detail. Drag Enabled Allows you to drag the GPS map to a new position; otherwise, it is locked at the current position. Display Invalid Enables the display of position data flagged as invalid GPS Data from the radio. If enabled, invalid data will be displayed or updated on the basic GPS map. If disabled (default), invalid position updates will not be displayed or updated on the basic GPS map. Time To Live Enables the Time To Live (TTL) duration for GPS position (TTL) Enabled data. Time To Live The time in seconds (1 to 3600) that new GPS positional (TTL) data is displayed on the map before it is removed. If the console does not receive a position update from the portable radio during the Time To Live (TLL), that position (and only that position) will be removed from the map. Activity Only Enables the display of GPS positional data for a portable Display Enabled radio when radio activity occurs such as reception from, or transmission to (e.g., individual call, individual text message, radio check, or call alert etc.). The last recorded position of an active radio is displayed until it is updated or the Time To Live elapses. 194 Managing and Customizing the Software Enabling GPS Essentials To display the GPS Essentials map window, enable the mapping option. This option is located under GPS Essentials Options. You can display these options by selecting GPS Options on the Settings dialog, and then select GPS Essentials, as shown in Figure 139. Figure 139. Displaying the options for GPS Essentials Once you enable the mapping options, the basic GPS mapping data will appear in its own GPS Essentials window, which you can undock from the main window and reposition as required (see Chapter 10, “GPS Essentials”). Map Provider RediTALK provides several options for displaying mapping data such as which data provider to use and whether to cache the mapping data on the local console computer or to always go online to get the data. Figure 140 shows the map providers you can choose. RediTALK now provides support for the OpenStreetMap Self-Hosted map provider. This is a self-hosted version of the OpenStreetMap provider called OSM Tile Server (Locally-Hosted OpenStreetMap Tile Server). It is useful when access to the internet is not possible or you want to use your own server instead of the OpenStreetMap public server. RediTALK – User Manual 195 Chapter 14 Figure 140. Selecting the data provider for mapping data Figure 141. Configuring the OpenStreetMap Self Hosted provider 196 Managing and Customizing the Software When configuring RediTALK to use the OSM Tile Server, you need to select OpenStreetMap Self Hosted for the Map Provider, and then type the address of the OSM Tile Server in the OpenStreetMap Server Address text box in the following format: http://SERVER_IP_ADDRESS/osm_tiles SERVER_IP_ADDRESS is the address of your local OSM Tile Server. Figure 141 shows an example of how to configure the settings. For further information about the OSM Tile Server, refer to OSM Tile Server (Locally-Hosted OpenStreetMap Server) User Manual, document number MNL-00190. Advanced Location Services If you have installed a license for the Omnitronics Advanced Location Services (ALS), you can access the ALS options by tapping Advanced Location Service[GEM1] on the Settings dialog as shown in Figure 142. Figure 142. Displaying the Advanced Locations Services (ALS) options RediTALK – User Manual 197 Chapter 14 Configuring the GPS Location Server The settings under Web Portal are specific to the third-party GPS mapping provider you choose. The web portal in RediTALK (see “Advanced GPS” on page 151) will display GPS data from a third-party service such as BIGMate. At this time, the web portal uses the BIGMate mapping service provider, but more providers may be available in the future. Enabled Enables or disables the display of the Advanced GPS Map window and advanced GPS functionality. Target URL Specifies the URL of the target GPS Location Server (e.g., BIGmate). Login Content URL Specifies the URL of the login page on the target GPS Location Server (only required when auto login is enabled). Enable Auto Login Enables or disables automatic login to the target GPS Location Server. If enabled, RediTALK will attempt to login with the Login User Name and Login Password. Login User Name Specifies the user name to use for automatic login to the target GPS Location Server. Login Password Specifies the password to use for automatic login to the target GPS Location Server. Configuring the Advanced Location Service Under Advanced Location Service, you configure the settings for the AGS component of ALS: this is the Windows service that runs on a server computer. Enabled Enables or disables the display of the ALS Event History window. Server IP Specifies the IP address of the Advanced GPS Service. Server Port Specifies the port number to use for the Advanced GPS Service. AGS Geofence Events Configures the geofence event options as described in the next section. 198 Managing and Customizing the Software Configuring the ALS Events You can configure the ALS geofence events: on the Advanced GPS Options dialog (see Figure 142), tap the ellipsis button next to Event Options to display the AGS Event Configuration dialog shown in Figure 143. For each of the events, you can configure how RediTALK responds to the event, such as whether to display it in a pop-up window, add an entry into the ALS Event History, add an entry into the Messages window, or display the event on the GPS map. You can also change the colour assigned to each event type by tapping the colour icon for the type of event you want to change. This opens the Theme Colors dialog from which you can then select a colour to use. This will change the colour for all events of that particular type not just the event you selected. The Custom Text column allows you to change the event text. For example, change the text for all “Inside Blast Zone” events to “Inside Explosion Area”. Figure 143. AGS event configuration RediTALK – User Manual 199 Chapter 14 Event Types Each ALS geofence event is assigned to one of the following event types: Critical, Warning, or Informational. Critical Critical event requires immediate attention. Warning Warning event you should not ignore. Informational Event intended for informational purposes only. You can change the event type for an event by tapping on the event icon. Each time you tap the icon, the event type assigned to that event cycles through the different event types. This only affects the event you selected. Events are grouped by category. For example, the Blast Zone category includes several different events such as Inside Blast Zone, Inside Blast Zone Buffer, Exit Blast Zone, and Exit Blast Zone Buffer. You can expand or collapse each category by tapping on the category heading, and you can have several categories expanded at the same time. Configuring the ALS Event Types Under Event Types, you configure the settings for each of the ALS event types discussed in the previous section. Figure 144 shows the settings available for each event type. For each event type, you can enable or disable the playback of a specific sound. The sound is loaded from a file on your computer’s hard drive—you must specify which sound file (.wav) to use and the number of times the sound should be repeated. You can also record and use your own sound files so long as the audio is saved in the Microsoft Wave (.wav) format. 200 Managing and Customizing the Software Figure 144. Configuring the event types Sound Enabled Select this option to allow RediTALK to play the sound specified by the “Sound File” property when this type of event occurs. Sound File This specifies the path and filename of the sound file to play for this type of event. Sound Playback Count This specifies the number of times to playback the sound. RediTALK – User Manual 201 Chapter 14 Radio Options The Radio Options category provides several sub-categories of options that allow you to configure the behavior of the radio interface. Select Radio Options on the Settings dialog to display the Radio Options dialog, as shown in Figure 145. Figure 145. Displaying the Radio Options dialog The Radio Options dialog can be password-protected to prevent unauthorised access. You may need to enter a password to access these options. Should you wish to password-protect the Radio Options, please contact Omnitronics Support for further information. The Radio Options dialog has several categories of radio options such as “Channel Options”, “Channel Change Sets”, “Digital Radio Status Messages”, and “Selective Call”. You display the options for a category by tapping on the corresponding button. Each one of these is discussed in the following sections. Channel Options Tap Channel Options on the Radio Options dialog to display the channel options, as shown in Figure 146. The Channel Options dialog provides a row of channel buttons labeled 1 to 12 located along the top. These channel buttons represent the twelve channels that you can configure to communicate with remote users. Channels with a green tick represent channels in the Work Group window. 202 Managing and Customizing the Software If you change the configuration for a channel, tap Apply to apply the changes or tap Cancel to discard the changes. If you want to reset all of these channel options to default settings, tap Restore Defaults. Figure 146. Displaying the settings for channel options To display the properties for a channel, simply tap the corresponding channel button. The properties for each channel are independent of the properties for the other channels. In this example, the properties for channel 5 are displayed. The settings provided for the Channel Options include the following: • Enabled option specifies whether or not the channel button is enabled and will be displayed on the Work Group window. Buttons that are not enabled will not appear on the Work Group window. RediTALK – User Manual 203 Chapter 14 • Type determines the type of channel associated with this button in the workgroup and depends on the remote equipment connected to the channel. The type can be one of the following: Audio Only Use if the remote device is an IPR100 or IPR400 connected to an analog conventional radio. Audio & Digital Features Use if the remote device is a DRG100 connected to a digital Radio. Audio & Multicast Use if the remote devices are IPR100 or IPR400 and multicast RTP is used for the connection. This allows more devices to be connected. Audio & Unicast Use if the remote device is an IPR100 or IPR400 and it is configured to communicate with this instance of RediTALK. This mode requires the computer to be configured with a static IP address. • IP Address specifies the IPv4 address of the remote DRG or IPR device associated with the radio channel. • SIP Username is the username configured in the remote DRG or IPR device. RediTALK uses this value to establish a SIP connection with the remote device. • SIP Port is the UDP port that the DRG or IPR device uses to listen for SIP connections. This is usually 5060. This setting must correspond to the configuration of the IPR/DRG device to which you want to connect. • Jitter Buffer Length is the maximum acceptable delay (in milliseconds) imposed on the received audio. Increasing this value may help to improve the audio quality over paths with varying network delays; however, it imposes more delay on the received audio. The allowed values are 100 to 2500 milliseconds (default value is 100). • CCP Port is the TCP port the DRG100 uses to listen for Omnitronics CCP connections. This value is only used if the remote device is a DRG100. • Line 1 (Area) is the text to display on the first line of the button. • Line 2 (Zone) is the text to display on the second line of the button. • Channel Change Set provides a list of names and channel numbers that will be displayed on the radio channel button (only applicable if the radio channel supports channel change). • Foreground Enabled option determines whether the operator is permitted to select this channel (place into foreground mode). If this option is not selected, the channel can cycle between disabled (muted) and monitored (background) modes only. 204 Managing and Customizing the Software Channel Capabilities Each channel has its own capabilities that depend on the “channel type” you select for the channel. You can configure how a channel operates by selecting different capabilities as shown in Figure 147. Figure 147. Configuring the capabilities of a channel All of these capabilities determine whether or not console operators can use the particular capabilities available on compatible digital radios. RediTALK – User Manual 205 Chapter 14 The capabilities for a channel with its Type property set to Audio & Digital Features include the following: • All Call option enables the All Call capability for the channel. This is a one-way call from an individual radio to every radio on the current channel. This option allows your voice to be conveyed to all radios on this channel when you press PTT and talk. • Call Alert option enables the Call Alert capability for the channel. Call Alert allows a console operator to send a “call alert” to a radio requesting a callback from the radio operator. The radio operator acknowledges the alert by pressing PTT. This option allows you to send call alerts to digital radios on this channel (this is similar to paging someone). • Channel Change option enables the Channel Change capability for the channel. This allows you to use the channel-change functionality of a compatible radio to change or query its channel. • Emergency option enables the Emergency Notification capability for the channel. This allows an emergency notification message to be displayed when an incoming emergency is received. It can also request a radio to enter emergency mode—this might not support all the various options a particular manufacturer provides. • Group Call option enables the Group Call capability for the channel. This allows you to make group calls to specific groups of radios or to receive group calls from specific groups of radios. • Individual Call option enables the Individual Call capability for the channel. This allows you to make individual calls (outgoing private calls) to specific digital radios or to receive individual calls (incoming nonprivate calls) from specific digital radios. • Poll Radio Status option enables the Poll Radio Status capability. This allows you to poll a compatible digital radio for its current status. • Radio Check option enables the Radio Check capability. This allows you to confirm whether communication with a remote radio is possible. • Radio Kill option enables the Remote Radio Kill capability for the channel. This allows you to “kill” the remote radio thereby placing it in a permanent disabled or stunned state. Once a radio is in this state, it can only be recovered by connecting it to software provided by the manufacturer. • Radio Remote Monitor option enables the Remote Radio Monitoring capability for the channel. This allows you to monitor a remote radio. This command instructs the remote radio to activate its microphone and transmitter for a set duration—a call is set up on this radio and its transmission is remotely controlled. Some radios provide this function as silent without any indication given to the receiving radio user. 206 Managing and Customizing the Software • Radio Stun option enables the Remote Radio Stun capability for the channel. This allows you to stun (or disable) a remote radio so that it is rendered inoperable. A stunned radio can be revived over the air. • Radio Revive option enables the Remote Radio Revive capability for the channel. This allows you to “revive” (or enable) a disabled or stunned radio over the air. • Radio Status Message option enables the Radio Status Message capability for the channel. This allows you to send a predefined text message to a remote radio. • Group Status Message option enables the Group Status Message capability for the channel. This allows you to send a predefined text message to a group of remote radios. • Selective Call option enables the Selective Call capability for the channel. This allows you to send selcalls on the channel. • Text Message Individual enables the Text Message Individual capability for the channel. This allows you to send a text message to a specific digital radio on the channel. • Text Message All enables the “all text” messaging capability for the channel. This determines whether or not you can send broadcast text messages to compatible digital radios (see “All Text Message” on page 126). • Text Message Group enables the Text Message Group capability for the channel. This allows you to send a text message to a group of digital radios connected on the channel. • Tone option is not implemented in this version. • Trunk Talk Group enables the channel Trunk Talk Group capability. This capability is applicable to digital trunked-radio protocols. The radio may not support this but the DRG100 will filter out audio received from other talk groups. Talk group registration allows the DRG100 to subscribe to a specific talk group: it will forward the audio to the operator only when an incoming call matches this talk group; otherwise the audio and call information will be silently discarded. • Radio GPS Request enables a user to tap-n-hold a channel button and request a radio’s location for GPS Essentials. If a location is found, the GPS Essentials map will zoom to that radio’s location and the radio icon will appear with a magenta background colour (see “Requesting Radio Location” on page 149). RediTALK – User Manual 207 Chapter 14 The capabilities for a channel with its Type property set to Audio Only, Audio & Multicast, or Audio & Unicast are different to those of Audio & Digital Features. Figure 148 shows the capabilities for these types of channels. Figure 148. Displaying the settings for channel options In this example, the Type property for channel 2 is configured as Audio Only. The capabilities for this channel include the following: • Selective Call (Selcall) option enables the Selective Call capability for this channel and allows it to send and receive selective call (selcall). • Channel Change option enables the Channel Change capability for this channel and allows it to send a channel-change request to a compatible radio connected on this channel. • Paging option enables the Paging capability for this channel and allows it to page remote devices connected on this channel. Important To use the paging functionaliity, you must also enable and configure the “Paging Tones” functionality in the IPR110+ device. 208 Managing and Customizing the Software Channel Change Sets You can display configuration information for channel-change sets by tapping Channel Change Sets on the Radio Options dialog shown in Figure 149. Figure 149. Displaying the channel-change sets A channel-change set is a collection of channel codes (frequencies) and code descriptions (names). The channel-change function uses a channel-change set to perform channel change on a radio. Selective Call You can display the Selective Call (selcall) settings by tapping Selective Call on the Radio Options dialog as shown in Figure 150. Figure 150. Displaying the selective call settings RediTALK – User Manual 209 Chapter 14 The Selective Call settings include several categories as discussed below. Display Received Selcalls This category of settings determines whether RediTALK displays selcalls it receives and how it displays them, and includes the following: • With unknown status option allows inbound selcalls with an unknown status to be displayed according to the options below. • On Foreground option allows inbound selcalls to appear on the channel buttons for channels in the foreground. • On Background option allows inbound selcalls to appear on the channel buttons for channels in the background. • For this console only allows inbound selcalls to appear on the channel buttons only for this console: selcalls from other consoles will not be displayed. Selective Call Options This category of settings determines the format of outbound selcalls and whether or not the selcalls are displayed and includes the following: • Show sent selcalls option allows selcalls sent by this console to be displayed in the Messages list. • Tones Format specifies the format of outbound selcalls such as the number and type of tones. Tap the ellipsis button to display the Selective Call dialog shown in Figure 151. Figure 151. Specifying the tone format of selcalls • Console Identity specifies the identity of this console and is included in the source (S) tones. 210 Managing and Customizing the Software • Status Tones specifies the status tone to include in the status tone (T) of the selcall. Tap the ellipsis button to display the Status Tone dialog shown in Figure 152. Figure 152. Specifying the status tone Alert Tone This Alert Tone category of settings determines whether a specific audio file is played on reception of selcalls to alert the operator, and includes the following: • Enabled option allows the specified audio file to be played for the reception of selcalls. • Audio file specifies the wave audio file (.wav) to play when a selcall is received. Digital Radio Status Messages Some digital radios support sending and receiving numeric “status” messages. Such numeric status messages are not particularly informative. RediTALK, however, allows you to associate a textual message with a particular numeric status message that the radio supports. RediTALK will then display this text instead of the numeric status making it easier to understand. You can configure the digital-radio status messages by tapping Digital Radio Status Messages on the Radio Options dialog as shown in Figure 153. On each line of the two-column table, you specify the status message (textual) in the Status column that you want to associate with a particular status identity (numerical) in the Status ID column. You can specify as many messages as the radio supports. RediTALK – User Manual 211 Chapter 14 Figure 153. Displaying the digital-radio status messages This window allows you to configure and associate custom names and GPS map colours to radio status messages. Click Add Status to add a new status code to the list with the following parameters: Status Code Specifies the number that the digital radio will send for a particular status message. Status Description Specifies the custom text to display for a particular status. In the example, if a radio sends status number 8 to the connected donor radio, this will display as “Pump On (8)” in the Messages list and GPS map. Colour Selects the desired colour for the received status. The selected colour only affects radios that have a valid GPS position displayed on the GPS map. The selected colour affects the text box and optional border and background colours of the GPS marker. The Transparency slider adjusts transparency of the colour: the higher the transparency, the easier it is to see through the coloured radio icon on the map to read map information. 212 Managing and Customizing the Software Basic GPS Marker Determines how the selected colour will be applied to Indication – Border GPS radio map markers. If Border is selected, the and Background colour will be applied only to the border of the icon and will flash. If Background is selected, the colour will apply to the entire icon of the radio and will not flash. If neither border nor background is selected, the colour does not apply and default colours will be used. Selecting both border and background is not permitted. Indication Timeout (seconds) Determines the time a configured colour will be displayed on the icon. After the timeout elapses, the radio icon will return to default colours. The default value of 0 disables the timeout and the radio icon will remain a particular status colour until either the GPS position is lost or another status number is sent from that particular radio. Click the Home button to return to the top-level menu If you have configured at least one coloured status, the map in the GPS Essentials window will show the Menu and Colour Legend panel, as shown in Figure 154. Figure 154. Colour legend panel RediTALK – User Manual 213 Chapter 14 In this example, the status “Beacons On” is configured with a red border and has been sent by one of the field radios. The other radio has sent the “Backup Requested” status, which is configured with a background colour of orange. The Colour Legend panel allows an operator to quickly lookup what each configured status colour represents. The Menu panel has two buttons as follows: Menu – Expands and contracts the menu to either display the menu icon only or the menu icon plus descriptive text. Legend – Displays or hides the Colour Legend, which shows all radio statuses with a configured colour for quick reference. General Options The General Options category provides several sub-categories of options that allow you to configure settings such as the behavior of the Push To Talk and Intercom buttons, and what permissions can be assigned to an operator. You can show the general options by selecting General Options on the Settings dialog as shown in Figure 155. Figure 155. Displaying the General Options dialog To show the options for a particular category, tap on the arrow to the left of the category (or simply double-tap on the category) to expand it. To hide the options for particular category, tap on the arrow to the left of the category (or double-tap the category) to collapse the options. If you want to reset all of these general options to default settings, tap Restore Defaults. 214 Managing and Customizing the Software Password Protection The Password Protection category provides a password setting to allow administrators to password-protect the settings. Figure 156 shows the expanded view of the Password Protection category. Figure 156. Password-protection options This category provides only one setting as follows: • Password provides space to type a password that will be used to protect the RediTALK settings from unauthorized access. Operators will need to type in this password to access the settings on the Settings dialog. Assigning a Password To assign a password, expand the Password Protection property and tap the ellipsis button to the right of the Password property. This displays the Password dialog shown in Figure 157. RediTALK – User Manual 215 Chapter 14 Figure 157. Assigning a password to protect the settings The password must be at least 6 alphanumeric characters in length and contain at least one alphabetical character and one digit. In the New Password textbox, type the password you want to assign and then confirm it by typing it again in the Repeat textbox. Tap OK to accept the password. The actual password will not appear in the Password property, but it will instead be “masked” out with a series of asterisks (*) as shown in Figure 158. Password property Shows a password is assigned to password-protect the settings Figure 158. Password assigned to the Password property 216 Managing and Customizing the Software To apply the password, tap Apply and then close the Settings dialog. The Settings dialog is now password protected. From now on, the password will need to be entered to access the Settings dialog again. Changing the Password Administrators may want to change the password from time to time or to remove the password protection all together in some cases. This can be done with the Settings dialog; however, as the dialog is already passwordprotected, you will first need to type in the password to “unlock” it! Tap Setup on the Control Panel to show the Password dialog. In the Password textbox, type the password and then tap OK to unlock the settings as shown in Figure 159. Figure 159. Typing the password to unlock the settings On the Settings dialog, expand the Password Protection section and tap the ellipsis button to show the Password dialog shown in Figure 160. Figure 160. Changing the password assigned to protect the settings RediTALK – User Manual 217 Chapter 14 In the Password textbox type the current password, and in the New Password textbox, type the password you want to use. Finally, confirm the new password by typing it again in the Repeat textbox. Note If you want to clear the password, do not type anything in the the New Password and Repeat textboxes—leave both textboxes blank. Tap OK to accept the new password (or to clear the password), then on the Settings dialog, tap Apply to apply or clear the password. PTT You can control the operational behaviour of the Push To Talk button on the main window. This is done by making changes to the default PTT settings. Figure 161 shows the expanded view of the settings under PTT. Figure 161. PTT options The settings under PTT determine the operation of the Push To Talk button and include the following. • Button Mode option determines whether the Push To Talk button behaves as a momentary push-button or a toggle (ON/OFF) button. Momentary PTT is active, and RediTALK transmits, while you tap-nhold (depress) the button. Toggle PTT is active when you tap the button and inactive when you tap it again or until the “Toggle Time” timeout occurs. 218 Managing and Customizing the Software • Toggle Time is the time the Push To Talk function will stay ON if the button is in “toggle mode” before RediTALK times it out. • Allow PTT when Busy option allows the Push To Talk on channels and transmission on channels even if they are currently busy. If this option is not selected, RediTALK will not assert Push To Talk and will not transmit on any channel with an active busy signal. • PTT Shortcut Key specifies which keyboard key (or combination) to use as a shortcut key to operate the push-to-talk function. • Enabled PTT Key as Hotkey option allows the PTT shortcut key to work even if the RediTALK application is minimized or does not have the window focus. Intercom You can control the operational behaviour of the Intercom button on the main window. This is done by making changes to the default Intercom settings. Figure 162 shows the expanded view of the settings under Intercom. Figure 162. Intercom options The settings under Intercom determine the operation of the Intercom button and include the following. • Button Mode option determines whether the Intercom button behaves as a momentary push-button or a toggle (ON/OFF) button. • Toggle Time is the time the Intercom function will stay ON. RediTALK – User Manual 219 Chapter 14 Channel Label Under Channel Label, the Naming Convention options determine which channel naming convention you want to use for naming the channels.as shown in Figure 163. Figure 163. Channel Label options You can choose either Channel to use channel names or Talkgroup to use talkgroup names. User Permissions The User Permissions category provides settings that determine what changes you can make to the RediTALK main window. These changes include resizing and modifying the layout of the main window, displaying or hiding certain elements, and using the Layout Designer to change the layout of the Work Group window. Figure 164 shows the expanded view of the options under User Permissions. 220 Managing and Customizing the Software Figure 164. User permissions The settings under this section include the following: • Resize Main Window option allows you to change the size of the main window. • Modify Main Window layout option allows you to modify the layout of the main window by undocking and docking windows or moving and repositioning the functional elements to other positions on the main window. • Design View allows you to use the Layout Designer to change the layout of the Work Group window. • Display Message option shows the Messages window on the RediTALK main window. • Display Audio Levels option shows the Audio Levels window on the RediTALK main window. • Display Intercom option shows the Intercom button on the RediTALK main window. • Display PTT option shows the Push To Talk button on the RediTALK main window. • Display Contacts option shows the Contacts window on the RediTALK main window. RediTALK – User Manual 221 Chapter 14 • Display Workgroup Mode buttons option shows the workgroup-mode buttons along the lower edge of the Work Group window. This group of buttons includes “Fast Select”, “Follow Active”, “Select All” (or “Foreground All”), “Monitor All” (or “Background All”), and “Disconnect All”. • Display Follow Active option makes the “Follow Active” button visible along the lower-edge of the Work Group window. It allows you to control the visibility of the button independent of the other mode buttons; however, this option has no effect unless the “Display Workgroup Mode buttons” option is selected. Display Options The Display Options category provides options to change the appearance of the user interface. Figure 165 shows an expanded view of the options under Display Options. Only one setting is available at this time: • Tab Height specifies the height of the tabs displayed on the main window. The height is specified in pixels. Figure 165. Display Options 222 Managing and Customizing the Software Figure 166 shows the height of the tabs when the Tab Height property is set to 30. This height is suitable for the default labels. Figure 166. Tab height property set to 30 Figure 167 shows the effect on the tabs when the Tab Height property is increased to 60. You may need to adjust the tab height when you have labels that wrap around onto the next line. Figure 167. Tab height property set to 60 RediTALK – User Manual 223 Chapter 14 Audio Options The Audio Options category provides several options to configure the RediTALK audio-related settings. This includes the sound files played when certain events occur. You can show the audio options by selecting Audio Options on the Settings dialog as shown in Figure 168. Figure 168. Displaying the Audio Options dialog To show the options for a particular category, tap the arrow to the left of the category (or simply double-tap the category) to expand it. To hide the options for particular category, tap the arrow to the left of the category (or double-tap the category) to collapse the options. If you want to reset all of these audio options to default settings, tap Restore Defaults. The following sections outline the different Audio Options categories. 224 Managing and Customizing the Software Microphone The Microphone category expands to show only one setting as shown in Figure 169. Figure 169. Displaying the options for Microphone • Microphone Gain allows you to adjust the audio gain of the microphone input by moving the slider. To increase the gain and make the microphone audio louder, move the slider to the right or tap on the + icon. To decrease the gain and make the microphone audio softer, move the slider to the left or tap on the – icon. RediTALK – User Manual 225 Chapter 14 Audio Mute The Audio Mute category expands to show only one setting as shown in Figure 170. Figure 170. Displaying the options for Audio Mute • Mute Speakers during PTT option prevents you from hearing any audio in the speakers while transmitting. That is, the received (busy) audio will be muted while the user actuates Push To Talk (PTT). 226 Managing and Customizing the Software Audio Devices The Audio Devices category expands to show two settings as shown in Figure 171. Figure 171. Displaying the options for Audio Devices • Input Device is the system audio input device (microphone) to be used by RediTALK if multiple input devices are installed on the computer. This allows the operator to select the windows sound device used for input (operator microphone). • Output Device is the system audio output device (speakers/headset) to be used by RediTALK if multiple output devices are installed on the computer. This allows the operator to select the windows sound device used for output (operator headphones or speakers). RediTALK – User Manual 227 Chapter 14 Audio Output Buttons The Audio Output Buttons category expands to show four settings as shown in Figure 172. Figure 172. Displaying the options for Audio Output Buttons • Enable Output Buttons option shows the Audio Output Device Selection buttons on the RediTALK header panel. These buttons allow the operator to direct the output of received audio to a predefined audio-output device (i.e., primary or secondary) by tapping on these buttons. This option is disabled by default. Selects the primary output device Selects the secondary output device • Secondary Output Device provides options for selecting the secondary output device to use for received audio. • Primary Device Symbol selects the image to use as the button icon for the primary device. The default icon is a headset. • Secondary Device Symbol selects the image to use as the button icon for secondary device. The default icon is a speaker. 228 Managing and Customizing the Software Audio Output Mixing The Audio Output Mixing category provides settings that allow you to choose how you want the speaker audio routed to the speakers. This category expands to show two settings as shown in Figure 173. Figure 173. Displaying the options for Audio Output Mixing • Foreground Audio provides options that allow you to select how you want the foreground audio to sound in the speakers. You can choose to hear the foreground audio in both speakers at the same level, only in the left speaker, or only in the right speaker. • Background Audio provides options that allow you to select how you want the background audio to sound in the speakers. You can choose to hear the background audio in both speakers at the same level, only in the left speaker, or only in the right speaker. You may find it beneficial and easier to listen to the audio by selecting both the left and right speakers for the foreground audio and either the left or right speaker for the background audio. If you choose hear the foreground audio in only the left speaker or the right speaker, you should select the other speaker for the background audio. RediTALK – User Manual 229 Chapter 14 Link Failure Tone The Link Failure Tone category provides settings that allow you to choose the sound to play for a link-failure and when you want the sound to play. This category expands to show two settings as shown in Figure 174. Figure 174. Displaying the options for Link Failure Tone • Audio File specifies the path and filename of the sound file to use for the link-failure tone. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\failed.wav • Condition provides options to allow you to choose when the link-failure tone should be played according to the following. Never RediTALK will not play the audio file even when a link failure occurs. Always when a channel goes off RediTALK will play the audio file when a channel has failed. A channel failure can occur when the IP link to the radio gateway (IPR or DRG device) has failed, or the radio has failed (in case of digital radios). When a channel goes off unexpectedly RediTALK will play the audio file only when the channel goes off unexpectedly. 230 Managing and Customizing the Software Emergency Sound The Emergency Sound category provides only one setting: Audio File. This setting allows you to choose the sound file to play for the emergency sound as shown in in Figure 175. Figure 175. Displaying the option for Emergency Sound • Audio file is the full path and file name of the emergency sound to play when the emergency message is displayed. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\emergency.wav RediTALK – User Manual 231 Chapter 14 Paging Sound The Paging Sound category provides only one setting: Audio File. This setting allows you to choose the sound file to play for the paging sound as shown in in Figure 176. Figure 176. Displaying the option for Paging Sound • Audio file is the full path and file name of the paging sound to play when the paging is in progress on a paging channel. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\page.wav. This default sound file plays for about 4 seconds whilst the paging tones are sent to the remote device. If you create your own custom sound file, it should play for no longer than about 4 seconds. 232 Managing and Customizing the Software Notifications The Notifications category provides several settings under Call Alert. These settings allow you to choose the sound file to play for call alerts, as shown in in Figure 177. Figure 177. Audio options for call-alert notification • Display Pop-Up Alert option allows RediTALK to display a call-alert popup message to the console operator when an incoming call alert occurs. If this option is cleared, the Audio Alert option will be disabled. • Alert Expiry specifies the duration or timeout (in seconds) of the call-alert notification. The default value of zero disables the timeout of the call alert so operators will need to dismiss the popup notification to clear it. A value greater than zero means the popup notification will remain on screen for the specified number of seconds. • Audio Alert option enables the playback of an audio-alert sound when a call-alert notification occurs. • Audio file is the path and filename of the audio file that will play when a call-alert notification occurs provided the Audio Alert option is enabled. The default filename is: C:\Program Files (x86)\Omnitronics\RediTALK\CallAlert.wav RediTALK – User Manual 233 Chapter 14 Phone Ringing Sound The Phone Ringing Sound category provides only one setting: Audio File. This setting allows you to choose the sound file to play for the phone-ringing sound as shown in in Figure 178. Figure 178. Displaying the option for Phone Ringing Sound • Audio file is the full path and file name of the phone ringing sound to play when the phone channel rings. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\phonering.wav 234 Managing and Customizing the Software Trunk Status Tones: Success The Trunk Status Tones: Success category provides settings that allow you to choose what sound file plays when a radio trunk call succeeds—this sound is called the “success” sound. This category expands to show two settings as shown in Figure 179. Figure 179. Displaying the options for Trunk Status Tones (Success) • Enabled option allows an audio file to be played when a radio trunk call succeeds. • Audio file is the path and filename of the audio file that RediTALK will play when a radio trunk call succeeds. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\TrunkOk.wav RediTALK – User Manual 235 Chapter 14 Trunk Status Tones: Fail The Trunk Status Tones: Fail category provides settings that allow you to choose what sound file plays when a radio trunk call fails—this sound is called the “failure” sound. This category expands to show two settings as shown in Figure 180. Figure 180. Displaying the options for Trunk Status Tones (Fail) • Enabled option allows an audio file to be played when a radio trunk call fails. • Audio file is the path and filename of the audio file that RediTALK will play when a radio trunk call fails. This defaults to: C:\Program Files (x86)\Omnitronics\RediTALK\TrunkFail.wav 236 Managing and Customizing the Software Network Options The Network Options category provides several options that allow you to configure the network-related options. You can show the network options by selecting Network Options on the Settings dialog as shown in Figure 181. Figure 181. Displaying the Network Options dialog The Network Options dialog shows several categories of network-related options. To show the options for a particular category, tap on the arrow to the left of the category (or simply double-tap on the category) to expand it. To hide the options for particular category, tap on the arrow to the left of the category (or double-tap the category) to collapse the options. If you want to reset all of these network options to default settings, tap Restore Defaults. The following sections outline the different categories. RediTALK – User Manual 237 Chapter 14 Network Device The Network Device category provides settings related to network configuration. It expands to show the setting shown in Figure 182. Figure 182. Displaying the options for Network Device The settings under this category include the following: • Network Interface is the IP address used by the RediTALK application. If the machine hosts multiple network interfaces, you can select the relevant IP address of the interface to be used. 238 Managing and Customizing the Software SIP The SIP Server – Phone category provides settings related to SIP server configuration for phones. It expands to show the settings shown in Figure 183. Figure 183. Displaying the options for SIP The SIP Server – Phone settings are not implemented at this time and are reserved for future use. The settings under this category include the following: • SIP Server Enable option allows RediTALK to register with a SIP Server. This is required when RediTALK interfaces with a phone system. If RediTALK connects directly to another Omnitronics product, a SIP Server is not required. The default is disabled. • SIP Registrar Server is the IPv4 address of the SIP Server with which RediTALK will register. This can be a numeric IP address (e.g. 192.168.10.12), a domain name (e.g. somehost.example.com), or a SIP URI (e.g. myhost.example.com). The default is blank. RediTALK – User Manual 239 Chapter 14 • SIP Username is the name (or extension number) that is used to validate an incoming SIP connection; and is the user name required to log into a SIP registrar. If an incoming SIP connection does not have the correct user name, it will be rejected. The SIP server uses the user name to authenticate RediTALK. Allowed value is a string without any spaces or punctuation characters. The default is blank. • SIP Password is the password that RediTALK uses to register with the SIP server. Allowed value is a text string without any spaces. The default is blank. • SIP Realm is a string that is displayed to users so they know which username and password to use. This is part of the authentication process and should contain at least the name of the host performing the authentication, and may additionally indicate the collection of users who might have access (e.g., [email protected]). • SIP Proxy is a server that ensures messages get delivered between the SIP server and RediTALK over wide-area networks. This setting is blank by default and can be left blank if a proxy is not required to reach the SIP server. • SIP Registrar Timeout is the time RediTALK will wait before renewing its registration with the SIP server. Generally, this setting should be set to the registration timeout configured in your SIP server. Most SIP servers will enforce their own SIP timeouts, and if this is the case, RediTALK will use the SIP server’s registration timeout value. The default is 30 seconds. Important If the SIP server does not enforce its own timeout and the Registrar Timeout is configured to a value less than the SIP server’s registration timeout, the SIP server may block/ban RediTALK from registering due to too many registration requests. The settings under the SIP category include the following: • SIP Port is the UDP port to use for SIP connections and is normally set to 5060 (default). The allowed values are 1025 to 65535. This port number will be used when no port number is defined for an individual channel. • Auto Reconnect option determines whether RediTALK will automatically attempt to reconnect a channel that has a failed SIP (voice) connection after the Auto Reconnect Timeout. If disabled, a channel that has failed (e.g. lost network connection) will remain failed until you manually cycle the channel button to the OFF state then back to Selected/Foreground or Monitored/Background. This setting is enabled by default. • Auto Reconnect Time is the time in seconds that RediTALK will wait before attempting to reconnect a channel that has a failed SIP connection. The default time is 6 seconds; and the maximum time is 120 seconds. 240 Managing and Customizing the Software SIP connections can fail unexpectedly for a number of reasons. As a result, RediTALK supports the auto-reconnect feature to automatically attempt to reestablish the SIP connection if required. However, SIP auto-reconnect attempts will only be scheduled provided that the associated channel is enabled and the cause of the disconnection was due to one of the following reasons: • A network error • Shutdown • No response from remote end • Bad referrer • Unknown error • No known invite • Remote end busy • Bye during an idle • Remote end terminated the call • Bad redirect • Transfer Failure • Cancellation Reconnection attempts will continue at the desired rate until the SIP connection is either established or you manually change the mode of the channel to the Disconnected (Muted) mode. VoIP The VoIP category provides settings related to VoIP operation. It expands to show the two settings shown in Figure 184. Figure 184. Displaying the options for VoIP RediTALK – User Manual 241 Chapter 14 The settings under this category include the following: • RTP Port is the port to use for RTP (Real Time Protocol) and is normally set to 40000. • Inactivity Timeout is the timeout in seconds used to detect whether a VoIP connection has failed. If no RTCP (Real Time Control Protocol) message is received within this time, RediTALK will consider the VoIP connection has failed and will terminate the SIP connection. This setting should be greater than the “RTCP Interval/Timeout” configured on the corresponding DRG100 or IPR device otherwise the connection will disconnect even if the VoIP connection has not failed. The minimum time is 15 seconds and the maximum time is 120 seconds. Intercom The Intercom category provides settings related to the intercom operation. It expands to show the two settings shown in Figure 185. Figure 185. Displaying the options for Intercom The intercom feature is implemented using “multicasting” and must use an IP address in the multicast range. The settings under this category include the following: • Address is the IP address to use for multicasting (default is 239.0.0.1). • Port is the port to use for the intercom is set by default to 41000. It is recommended that an even number equal to or greater than 41000 should be used. 242 Managing and Customizing the Software STUN The STUN category provides settings related to the STUN operation. It expands to show the settings shown in Figure 186. Figure 186. Displaying the options for STUN The STUN (Session Traversal Utilities for NAT) protocol can contribute to making successful SIP calls when the computer running RediTALK is located on the LAN side of a router which has public access to the Internet. The computer will have a private IP address, which without the help of STUN, will be used in the establishment of SIP calls. With STUN enabled and correctly configured, a high probability exists that the public IP of the router can be determined. In this case, the public IP address will be forwarded to the destination during the establishment of a SIP call. The destination would thus be in a position to communicate with the caller by means of the caller’s public IP address instead of an irrelevant private IP address. The settings under this category include the following: • Enabled option allows RediTALK to use a STUN server. • Server is the server domain name or IP address of the STUN server to use (e.g., stunserver.org). • Port is the port to use for the STUN server. RediTALK – User Manual 243 Chapter 14 Call History Options The Call History Options category provides several options that allow you to configure how the call-history feature works. You can show the call-history options by selecting Call History Options on the Settings dialog as shown in Figure 187. Figure 187. Displaying the Call History Options dialog To show the options for a particular category, tap on the arrow to the left of the category (or simply double-tap on the category) to expand it. To hide the options for particular category, tap on the arrow to the left of the category (or double-tap the category) to collapse the options. If you want to reset all of these call-history options to default settings, tap Restore Defaults. The following sections outline the different call-history categories. 244 Managing and Customizing the Software Options The Options category provides settings that are general in nature. It expands to show the settings shown in Figure 188. Figure 188. Displaying the settings for the Options category The settings under this category include the following: • Enable allows you to turn on or off the call-history feature. • Audio Replay Enable option enables console operators to play back audio recordings of call-history items. When enabled, the call history will have playback buttons next to each entry and will show playback controls when selected. • Call Direction to Include specifies which calls to include in the call history and can be one of the following: Incoming and Outgoing Calls, Incoming Calls Only, or Outgoing Calls Only. • Mark answered when determines whether a call in the call history is marked as answered when you Reply on Any Channel or you Reply on Incoming Channel. RediTALK – User Manual 245 Chapter 14 • Display Grouping Row specifies whether the grouping row appears on the Call History window. This row allows you to group the call-history list based on one or more of the columns in the list. To group on a column, you simply drag the column onto the grouping row. • Maximum Item Count specifies the maximum number of calls allowed in the call-history list. Once the number of calls reaches this maximum, older calls are overwritten. • Call Timeout (All and Default Calls Only) specifies the timeout in seconds for All Calls and Default Calls when no activity is detected. • Sorting Enabled allows the calls in the call-history list to be sorted based on a column by tapping on the column heading. • Edit Enabled allows console operators to edit the call-history list to mark calls as answered or to remove calls from the list. Call Types to Include The Call Types to Include category provides options to select which type of calls to include in the call-history list. It expands to show the settings shown in Figure 189. Figure 189. Displaying the settings for the Call Types to Include category 246 Managing and Customizing the Software The settings under this category include the following: • Group Calls includes group calls in the call history. • Default Calls includes default calls in the call history. • All Calls includes all calls in the call history. • Alert Calls include alert calls in the call history. Display The Display category provides options to select which columns to include in the call-history list. It expands to show the settings shown in Figure 190. Figure 190. Displaying the settings for the Display category The settings under this category include the following: • Channel Column determines whether the channel column is shown or hidden in the call history. This column shows the channel (or talk path). • Call Type Column determines whether the call type column is shown or hidden in the call history. This column shows the type of the call. RediTALK – User Manual 247 Chapter 14 Theme Options The Themes category allows you to change the overall colour scheme of the RediTALK user interface. You can choose from several built-in colour schemes or you can define your own custom theme. By selecting a theme, you can change the overall look and feel of the RediTALK user interface. You display the theme options by selecting Theme Options on the Settings dialog as shown in Figure 191. Figure 191. Displaying the theme options The options available under Themes category include the following: • Reset Screen Layout to Default option allows you to use the reset the user interface to the default built-in layout. • Set Current Screen Layout as Default as Default allows you to use your current screen layout as the default layout. • Theme Options allows you to choose a theme from one of the built-in themes or to create a custom theme if you prefer to build your own. • Load Saved Layout Options allows console operators to load predefined screen layouts or layouts created with the layout wizard. • Layout Wizard allows console operators to save, delete and load multiple custom screen layouts. The layouts can be quickly loaded using the Load Saved Layout Options button. 248 Managing and Customizing the Software The Theme Options button expands to a dropdown list of several predefined colour schemes called themes as shown in Figure 192. The selected theme is shown with a “tick” next to it. You can select one of these built-in themes to use for your layout or you can even “roll” your own theme and create a custom theme if you want to be creative! Selecting the Custom Scheme option displays the Theme Colors dialog. From this dialog, you can select a colour to use for the layout of your custom theme. Figure 192. Selecting a built-in theme or a custom theme As you move the pointer over a colour tile, the colour is immediately applied to the layout so you can see what the new scheme will look like. Once you have chosen a color for your layout, tap the color tile to select it. If you do not see the colour you want, you can select a color from the myriad of colors displayed in the Colors dialog. Tap More Colors to display the Colors dialog, as shown in Figure 193. RediTALK – User Manual 249 Chapter 14 Figure 193. Selecting a color for your theme Backing up and Restoring the Configuration You can use the backup feature to create a backup of the RediTALK configuration settings to a file on your computer for safekeeping in case you need to restore the configuration later—it is recommended that you back up the configuration for safekeeping. Additionally, backing up the configuration makes it easy to transfer these configuration settings to other RediTALK consoles allowing you to configure all consoles in the same way. Select the Backup/Restore category on the Options dialog to display the Backup and Restore options as shown on the Backup dialog in Figure 194. Figure 194. Displaying the backup and restore options 250 Managing and Customizing the Software On this dialog, options are provided for backing up and restoring the RediTALK configuration and include the following: • Backup option allows you to back up the configuration to a file on your computer. You use this option for safekeeping your RediTALK configuration settings in case you need to restore the configuration later or for transferring to other RediTALK consoles. • Restore option allows you to restore the configuration from a backup file on your computer. You use this option when you want to restore RediTALK to a previous “known” configuration or if you want to configure all RediTALK consoles with the same configuration. • Restore to Defaults option allows you to restore the RediTALK configuration settings to factory-default settings. You can use this option as a starting point for creating a custom configuration. Backing up the Configuration to a File Once you have completed making changes to the RediTALK configuration, it is recommended that you back up the configuration to a file on your console computer for safekeeping. Tap Backup to open the Save Configuration File dialog—you should see a dialog similar to the one shown in Figure 195. Figure 195. Backing up the configuration settings RediTALK – User Manual 251 Chapter 14 You will be prompted for a location on your computer to save the file. The default location is in the Libraries\Documents folder and the file name is RediTALK.config. You may save the file in another folder or rename the file if you wish. If you want to use a different file name or folder for saving the configuration, select the folder and type the new file name. Once you decide on the location and name of the file, tap Save to save the configuration. Restoring the Configuration from a File The Restore feature makes it simple to restore RediTALK’s settings to a “known” configuration. This can be helpful in the case when you want to reconfigure (or restore) your RediTALK console back to a previous configuration or if you want to configure all RediTALK consoles with the same configuration. You can do this by restoring the configuration from a backup file. To restore the configuration, tap Restore to open the Restore Configuration File dialog—you should see a dialog similar to the one shown in Figure 196. Figure 196. Restoring the configuration settings RediTALK remembers where the last backup was saved and will default to that location. If you want to use a different backup file, select the file and folder you want to use. To restore the configuration from the selected file, tap Open. 252 Managing and Customizing the Software Restoring the Configuration to Defaults You can restore the RediTALK configuration to factory default settings. This may be useful if you experience problems with the current configuration or you simply want to build a new configuration from scratch. Tap Restore to Defaults to restore the configuration to the factory-default settings. This immediately restores the configuration settings. If you make any changes to the settings, you may want to back up the configuration for safekeeping. RediTALK – User Manual 253 Appendix A Technical Reference This chapter describes the technical aspects of RediTALK, and includes the following section: • “Session Initiation Protocol” Session Initiation Protocol Session Initiation Protocol (SIP) looks much like the syntax used for HTTP and is in human readable text. Its purpose is to help the caller find the IP address and port of the called device. It also helps the negotiation of the media types and formats. The purpose of SIP is to make the communication possible: the communication itself must be achieved by another means (and possibly another protocol). RTP is a mechanism for sending real-time data, but it does not provide a mechanism for describing the data that is being transmitted. For two devices to successfully pass audio data between them, they must negotiate the actual type of data to be communicated. SIP is used to set up and terminate RTP sessions, and provides three key functions: • Determines the IP address of the device to call • Negotiates what features can be used (the audio Codecs to use) • Initiates and terminates the connection SIP does not send any of the actual audio data, it is only used at the beginning and end of the conversation to establish and terminate the session. SIP uses the following terminology: User Agent (UA) is one of the end-points of a SIP transaction. These are the software or hardware components that make or receive SIP calls, and can be RediTALK – User Manual 255 Appendix A a hardware device such as a phone or a software application that runs on the user’s computer. The Omnitronics IPR devices are User Agents. Proxy Server is the router for SIP requests. When a user agent generates a call request to a party for which it does not know the address, it sends the request to the proxy server. The proxy server then forwards that request to either another proxy server or to the final recipient. Registrar Server is responsible for determining the location of a particular SIP user agent. A SIP registrar server accepts registrations from user agents. It is possible for the one server to be both the proxy and the registrar server. 256 Technical Reference Appendix B Frequently Asked Questions This section provides answers to common questions about the operation of RediTALK, and includes the following sections: • “Audio” • “Channels” on page 262 • “Licensing” on page 263 • “Main Window Layout” on page 264 • “Configuration” on page 264 • “Connection and Network” on page 265 • “Radios” on page 267 Audio 1. Why can’t I hear any audio over my headset or speakers? It is possible that the audio is muted or the volume level is set too low for the speakers or headset. For further information about how to set the volume levels, see “Audio Output Mixing” on page 229. 2. When I speak over selected channels (PTT actuated), why is my voice conveyed at such a low level? If the microphone VU-meter only deflects a small amount, it is possible that the microphone gain is set too low. Most audio hardware provides a microphone-boost option which allows you to increase the gain. RediTALK – User Manual 257 Appendix B 3. What happens if more than one operator talks at the same time using the same radio? The IPR100/IPR110PLUS device will mix the audio transmit streams of up to five operators for transmission over the radio. 4. How long does it take to connect to a radio before I can transmit? A connection to a remote radio is established when a channel is placed into either foreground or background mode. This (SIP) connection usually takes less than a few hundred milliseconds. This is very quick to an operator. However, connections can take several seconds if there are excessive network delays. An indicator on the Channel Change button provides feedback about the SIP connection state. Once the indicator turns yellow (default colour), you can communicate over that radio channel or talk path. 5. Can I use a footswitch, headset, or desk microphone with RediTALK? Yes, you can use all of these devices. The footswitch needs to be a USB type configured to send a space character when the switch is actuated. When using a desk microphone, ensure that you speak directly into the microphone. Headsets are preferred as the distance between the operator's mouth and the microphone does not vary as much compared to when a desk microphone is used. 6. How do I setup my system so that the audio level from all RediTALK consoles will be the same to all remote IPR100/IPR110 units? Each console independently samples the selected input recording device, which is usually the microphone input. Since microphone sensitivity varies greatly, the only practical solution would be to acoustically inject a reference tone from a standard distance into each microphone and to adjust to microphone gain until it presents at the same level on the VUmeter of all consoles. This excludes how to deal with personnel that speak softly and others who speak loudly. 7. How do I setup my system so that the audio level from remote IPR100/IPR110 units will be at the same level in RediTALK? IPR devices such as the IPR100/IPR110Plus are factory calibrated using a reference tone of -10dBm. Radios attached to IPR devices should be calibrated to the same nominal level. The IPR devices allow adjustments to be made to the expected audio input level (via the web interface) to cater for radios at different levels. Once the IPR input matches the radio output, the audio will be transferred at the nominal reference level. 8. Why is my transmitted audio too loud on other RediTALK consoles? The RediTALK microphone audio level is set too high. The microphone level meter presents an accurate indication of the transmitted audio level: red indicates the RTP stream will be distorted or very close to distorting; yellow indicates the RTP stream will not be distorted but getting close to 258 Frequently Asked Questions its maximum capability; and green indicates the audio will not be distorted. RediTALK operators should try to keep the microphone level meter in the green section (below 60% and preferably around 50% maximum to keep the level compatible with other Omnitronics devices). If using a USB headset device (such as the C-Media interface), it is recommended that you do not use the device’s AGC setting. 9. When I change the audio input or audio output device in RediTALK, why does it continue to use the previous audio device instead of the one I selected? RediTALK uses the name of the audio device to distinguish each device from the others. If one device is given the same name as another device, RediTALK will always use the first one in the list. For example, you change from a laptop built-in microphone to an attached headset microphone in the RediTALK settings, but RediTALK continues to use the built-in microphone for audio input. To correct this problem, follow the steps below. To change the microphone audio device 1. Click Exit to close RediTALK. 2. On the windows task bar, right-click the Speaker icon, and then do one of the following: • If you are having trouble with an audio output device, select Playback devices • If you are having trouble with an audio input device, select Recording devices. 3. On the Sound dialog, select the first microphone in the list (the one with the green tick), and then click Properties. In this example, we have two microphones with the same name “Microphone”. The first one is the built-in microphone (this is the default device as indicated by the green tick), and the other is the attached headset microphone that we want to use. The duplicate names will cause RediTALK to use the first one (the default) listed regardless of your selection. Therefore, we must rename these to something unique. RediTALK – User Manual 259 Appendix B 4. On the Properties window, type a new name for the built-in microphone (e.g., rename “Microphone” to “Built-in Mic”). 5. Click OK to save changes. 260 Frequently Asked Questions You may also rename other audio devices to provide a more descriptive name and to ensure they all have a unique name. 6. (Optional) To rename another audio input device, repeat steps 3 to 5 except select the next device in the list. In this example, we renamed the second microphone device to “Headset Mic”. 7. Restart RediTALK, select Settings, and then tap Audio Options to open the Audio Options dialog. 8. Under Audio Devices for the Input Device, select Headset Mic for the input device. 9. Tap Apply to save changes. RediTALK will now use the “Headset Mic” as the audio input device instead of the built-in microphone. 10. When the console computer is locked, can I still send and receive audio? You will continue to hear received audio in the speakers; however, the PTT from the USB desk mic or footswitch will not activate the PTT on RediTALK and the audio will not be transmitted. RediTALK – User Manual 261 Appendix B Channels 1. Why do my channel buttons use the terminology “Foreground” and “Background” instead of “Selected” and “Monitored”? This depends on the region and language configured in the Windows. If this is set to a region and language other than English (United States) or English (Canada), you will see this terminology instead of “Selected” and “Monitored”. Select your desired region and language from the Region window (from the Windows Control Panel, select Region). 2. Why do my channel buttons use the terminology “Selected” and “Monitored” instead of “Foreground” and “Background”? This depends on the language of localization configured in the Windows language setting. If this is set to either English (United States) or English (Canada), you will see this terminology instead of “Foreground” and “Background”. Change the language setting to another English language using the method outlined in the previous answer. 262 Frequently Asked Questions Licensing This section deals with how to resolve licensing issues. 1. When I try to run RediTALK, why do I see an error message stating that the required license could not be found or has expired? You may see this message even though the license was installed and working before. This message indicates that the “Sentinel LDK License Manager” service may not be running anymore on your computer. This could be due to the service no longer included in the list of start-up services. To check whether this is the issue, and to resolve it, please do the following: To check whether the Sentinel service is installed 1. On the computer on which you installed RediTALK, go to the Start menu and type services.msc in the Search programs and files text box. The services.msc program should appear as the first and only item in the search results. 2. Click on the services.msc item. You should now see the list of services. It may be helpful to sort the list in ascending alphabetical order. RediTALK – User Manual 263 Appendix B 3. Scroll down the list to find Sentinel LDK License Manager. You should see the Sentinel service in the list. If you do not see the Sentinel service, it was not installed with RediTALK or it was removed by some other means. 4. Do one of the following: • If Sentinel is not in the list, reinstall RediTALK and ensure you select the installation option to Install Sentinel LDK Run-time Environment. • If Sentinel is in the list, but its status shows that it is not Running, right-click the service, and then select Start. Sentinel LDK License Manager should now be installed and running and you should see it in the list of services with a status of Running. 5. Run RediTALK. The license issue should now be resolved and you should now be able to use RediTALK. Main Window Layout 1. How can I restore the default appearance of the channel buttons in the Work Group window? On the RediTALK Control Panel, tap Design to open the Layout Designer window. On the Layout Designer window, tap Reset Layout Defaults. Configuration 1. How do I restore the product to factory default settings? Tap Setup on the Control Panel to show the Settings dialog. Tap Backup/Restore to open the Backup/Restore dialog. Then tap Restore to Defaults. 264 Frequently Asked Questions 2. Can different user logons be created for different access levels (e.g. “no setup” or “no design access”)? RediTALK supports multiple users by using the Windows user accounts. Each Windows user account will have its own RediTALK configuration (settings and contacts). Windows user “A” will not share any RediTALK configuration settings or contacts with Windows user “B”, and both can be set up as required. Disabling the design mode (RediTALK>Setup>General Options>User Permissions> Design View) for user “A” will not affect user “B”. You can use the configuration backup and restore options (RediTALK> Setup>Backup/Restore) to copy the configuration from one windows user to another if required. The contacts can also be duplicated by copying the contacts database file from one user to another: C:\Users\<username>\AppData\Roaming\Omnitronics\Contacts\RediContacts.db. The Setup menu may be password protected (RediTALK>Setup>General Options>Password Protection>Password) so will need to enter the correct password in this case. 3. Is the RediTALK configuration per console computer or per Windows logon? RediTALK configuration is per Windows user account (see point 2 above). 4. Can the configuration be set up to allow only access the RediTALK application and no access to the Windows environment behind? No, Windows is a multitasking operating system so RediTALK users can switch to other applications. Connection and Network 1. Why can I not get RediTALK to work over the internet? You may need to configure the network routers on your network, which depend on how the local network is set up. When a RediTALK console that is located on a private network attempts to establish a SIP connection to a distant IPR device (or other SIP device) across the internet, it sends a request to connect. Your organization’s router would typically be configured to perform network address translation (NAT) to route packets as they pass to and from the public and private networks. The problem with SIP is that when the initiating device sends the request, it uses its local IP address. If this request passes through the router, the address in the SIP request is still the local IP address. RediTALK – User Manual 265 Appendix B When the called device receives the request, it is able to reply to the calling device, but when the VoIP connection is established, the incorrect IP address within the SIP messages is used. This results in the called device attempting to connect to an address which is not accessible (local address of the calling device). A solution to this problem is to use a router that supports application level gateway (ALG) functionality. The ALG is capable of interpreting particular application protocols such as FTP, SIP, RTSP, etc., and controlling address translations and even modifying address information within packets. In the case of SIP messages, the ALG would interpret the SIP message such as the request message and replace the local IP address of the calling device with the public address of the ADSL router. This would allow the called device to correctly connect to the IP address of the ADSL router which would subsequently forward the VoIP packets to the calling device. 2. Does RediTALK work over a WAN? Yes, but you may need to configure your router(s) to ensure that the multicasting IP addresses (used by the intercom and channels configured for multicasting) get conveyed amongst different subnets. Unless this is done, the intercom and multicast channels will only work amongst RediTALK consoles located within the same subnet. 3. Can operators reside at different physical locations but be connected to the same radio? Yes, provided that each operator can establish a SIP connection to the same IPR device, such as the IPR100 or IPR110PLUS, that is attached to the radio. 4. How many RediTALK consoles can I have on the same network configured for 12 active SIP connections? The bandwidth of your network will place a practical limit on the number of RediTALK consoles that you can use at the same time. IPR devices, such as the IPR100 and IPR110PLUS, will limit the number of simultaneous connections to six of which only five RediTALK consoles will be allowed to transmit at the same time. 5. Can I use my SIP phone to connect to RediTALK? No, RediTALK does not accept incoming calls. 6. Can RediTALK call a SIP phone? Yes, but it depends on the software used by the SIP phone. For this reason, this feature is not officially supported. 266 Frequently Asked Questions Radios 1. Can I directly channel change my remote radio using the RS232 port on the remote IPR100 or IPR110PLUS? IPR100 devices do not support channel change. IPR110PLUS devices support channel change of the radio connected to its RS232 port. Supported radios are: Simoco, Codan & Spectra (baud rate: 1200, 2400, 4800, 9600, 19200, 38400). Channels can be changed remotely from an RediTALK console. 2. Can I generate MDC1200 signaling? Yes, the IPR110PLUS can convert RediTALK selcall messages into MDC1200 messages (see the IPR110PLUS Product Manual for more information). 3. Can I use RediTALK channel change to generate EIA tone-remote signals to change radio channels? Yes, the IPR110PLUS can convert RediTALK channel-change messages into EIA tone-remote signals (see the IPR110PLUS Product Manual for more information). 4. Can I use RediTALK to patch or link one radio to another? No, RediTALK cannot patch radios. RediTALK – User Manual 267 Index A Advanced Location Service about, 151, 193 licensing, 193 options, 198 All Call. See digital radios ALS Event History window about, 153 ALS event types audio playback, 200 categories, 200 configuring, 200 critical, 200 Informational, 200 options, 200 sound file, 200 warning, 200 ALS events colours, 199 configuring, 199 custom text, 199 responding, 199 answering phone calls. See phones audio devices about, 227 options, 227 Input Device, 227 Output device, 227 Audio Levels window about, 60, 62 audio levels adjusting, 61 muting, 61 audio mute about, 226 options, 226 Mute speakers during PTT, 226 audio only channel, 141 audio options about, 224 audio devices, 227 Input device, 227 Output device, 227 audio mute, 226 Mute speakers during PTT, 226 audio output buttons, 228 Enable output buttons, 228 Primary device symbol, 228 Secondary device symbol, 228 Secondary output device, 228 audio output mixing, 229 Background audio, 229 Foreground audio, 229 link-failure tone, 230 Audio file, 230 Condition, 230 microphone, 225 Microphone gain, 225 showing, 224 trunk-status tone, 235, 236 trunk-status tone (fail) Audio file, 236 Enabled, 236 trunk-status tone (success) Audio file, 235 Enabled, 235 Audio Options dialog, 224 audio output buttons about, 228 options, 228 Enable Output Buttons, 228 Primary device symbol, 228 Secondary device symbol, 228 Secondary Output Device, 228 audio output mixing about, 229 options, 229 RediTALK – User Manual 269 Background audio, 229 Foreground audio, 229 B Background All. See Monitor All background level, 41, 50, 52, 57 backup. See configuration basic GPS options Access mode, 194 Activity only display enabled, 194 disabling, 195 Display invalid GPS data, 194 Drag enabled, 194 enabling, 195 Map provider, 194 Time to live, 194 Time to live enabled, 194 Zoom enabled, 194 C call alert. See digital radios call alert notifications audio alert, 233 audio file, 233 displaying, 233 expiry, 233 options, 233 call history filtering, 98 list, 96 call history options about, 244 audio replay, 245 call direction, 245 call timeout, 246 call types, 246, 247 channel column, 247 channel type column, 247 display grouping row, 246 displaying, 247 editing, 246 enabling, 245 mark answered when, 245 maximum item count, 246 showing, 244 sorting, 246 Call History Options dialog, 244 270 Index Call History Window, 96 call radio. See calling options call timeout. See call history options call types. See call history options calling options call alert, 78 call radio, 77 group call, 82 group text, 83 radio status message, 79 send selcall, 81 text message, 80 types, 76 capabilities button, 54 channel buttons bold text, 88 icons, 48 unacknowledged message, 91 Channel Change Interface about, 136 changing channels, 137 DTMF channel change Query button, 138 features of, 136 functionality, 136 Channel Change Sets dialog, 209 channel modes about, 48 changing, 46 disconnected mode, 46 Fast Select mode, 55 Follow Active Channel mode, 56 monitored mode, 41, 45, 49, 50, 56, 57 selected mode, 45, 50, 52, 56 channel options. See radio options Channel Options dialog, 202 channel states about, 49 diagram of, 50 channels enabled, 45 icons, 48 modes of operation. See channel modes colour schemes. See themes configuration backing up, 251 backup and restore, 250–53 options, 251 restoring, 252 restoring to defaults, 253 contacts adding, 68 contact numbers, 70 filtering, 67 importance, 70 quick caller, 73 search filter, clearing, 68 sorting, 66 thumbnail image, 68 Contacts button. See Phone Dialler window contacts list, 65 Contacts window Sort button, 66 Contacts Window about, 65 contacts list, 65 Control Panel about, 40, 41, 44 buttons, 40, 44 Design button, 179 Exit button, 35 Help button, 35 Setup button, 191, 264 custom theme. See themes D default theme. See themes design view. See Layout Designer digital radio identity, 47 Digital Radio Status Messages dialog, 211 digital radios all call, 132 call alert, 127 capabilities, 118 channel buttons, layout of, 118 channel-change function, 136 channels changing, 136 querying, 138 controlling, 118 group call about, 120 incoming calls, 124 outgoing calls, 121, 124 incoming call alerts, 131 incoming call alert, 130 incoming emergency about, 132 alerts, 134 individual call about, 119 incoming calls, 120 outgoing calls, 119 text messaging, 120 disconnected channel. See channel modes E emergency sound, 231 enabled channels. See channels Exit button, 41 F Fast Select button, 41, 55, 56 Fast Select mode, 58 about, 55 channel cycling, 56 enabled, 58 selecting, 56 Follow Active button, 57 Follow Active mode selecting, 57 Foreground All. See Select All foreground level, 41, 50, 52, 57 G general options about, 214 channel label, 220 display, 222 Tab height, 222 intercom, 60, 219 Button mode, 219 Toggle time, 219 password protection, 215 Password, 215 PTT, 59, 218 RediTALK – User Manual 271 Allow PTT when busy, 219 Button mode, 218 Enabled PTT key as hotkey, 219 PTT shortcut key, 219 Toggle time, 219 showing, 214 user permissions, 220 Design view, 221 Display audio levels, 221 Display contacts, 221 Display intercom, 221 Display message, 221 Display PTT, 221 Display workgroup mode buttons, 222 Modify main window layout, 221 Resize main window, 221 General Options dialog, 214 GLS options advanced AGS event types, 200 GPS Essentials about, 147 GPS Map. See also mapping options viewing, 42 GPS options, 193 advanced AGS geo-fence events, 198, 199 AGS service enabled, 198 Enable auto login, 198 event types, 200 license, 197 Login content URL, 198 Login password, 198 Login user name, 198 Server IP, 198 Server port, 198 Target URL, 198 Web portal enabled, 198 basic Access mode, 194 Activity only display enabled, 194 disabling, 195 Display invalid GPS data, 194 Drag enabled, 194 enabling, 195 Map provider, 194 Time to live, 194 272 Index Time to live enabled, 194 Zoom enabled, 194 group call. See calling options Group Call. See digital radios group text. See calling options H header panel about, 43 I incoming call alert. See digital radios Incoming Emergency. See digital radios Individual Call. See digital radios installing RediTALK. See RediTALK intercom, 60, 242, 266 Intercom button about, 41, 59 modes of operation momentary mode, 59 toggle mode, 59 toggle timeout, 60 using, 59 Intercom window, 59 J jitter buffer, 204 L Layout Designer, 41, 220, 221 about, 179 exiting, 189 saving changes, 189 showing, 179 using, 179, 184 license expired message, 17 file, 30 rehosting, 30 transferring, 30 link-failure tone about, 230 options, 230 Audio file, 230 Condition, 230 M main window. See RediTALK mapping options disabling, 195 enabling, 195 messages acknowledging, 91 deleting, 92 displaying, 90 filtering, 91 search filter, clearing, 92, 99 types of, 89 unacknowledged, 91 viewing, 90 Messages window Dismiss button, 91 locking and unlocking, 93 navigating, 88 trash button, 93 microphone about, 225 options, 225 Microphone gain, 225 mode buttons. See Work Group window modes of operation. See channel modes Monitor All, 41, 57 monitored channel. See channel modes monitored mode. See channel modes N network device about, 238, 245 options, 238, 245 Network interface, 238 network options about, 237 intercom, 242 Address, 242 Port, 242 network device, 238, 245 Network interface, 238 showing, 237 SIP, 239 Auto reconnect, 240 Auto reconnect time, 240 SIP port, 240 STUN, 243 VoIP, 241 Inactivity timeout, 242 RTP port, 242 Network Options dialog, 237 notifications. See call alert notifications O options audio. See audio options call history. See call history options general. See general options GPS. See GPS options network. See network options overview of, 191 radio. See radio options selecting, 192 Options dialog, 192 P Pager dialog, 142, 143, 144 pager number, 144 paging about, 143 audio modes, 141 capability, 141 page button, 144 pager number, 143 parameters, 143 paging sound, 232 password assigning, 215 password protection about, 215 options, 215 phone calls answering, 113 originating, 106, 107, 108 patching, 114 terminating, 113 phone channels about, 105 identifying, 105 using. See Phone Dialler window Phone Dialler window about, 107 RediTALK – User Manual 273 contact lookup, 108 Contacts button, 108 number of digits, 107 valid digits, 107 phone ringing sound, 234 phones answering calls, 113 terminating calls, 113 product activation, 18 at startup, 18 in trial mode, 18, 20 offline, 21, 24 offline by Omnitronics, 24 transferring the license, 30 product activation key, 18 PTT about, 218 actuating, 5 footswitch, using, 5 options, 218 Allow PTT when busy, 219 Button mode, 218 Enabled PTT Key as Hotkey, 219 PTT Shortcut Key, 219 Toggle time, 219 push-to-talk. See PTT Push-to-Talk button about, 58 modes of operation, 59 momentary mode, 59 toggle mode, 59 toggle timeout, 59 using, 58 Push-to-Talk window, 58 Q Quick Caller accessing, 74 options, 76 using, 73 R radio channels changing, 136 channel-change function, 136 digital. See digital radios radio options 274 Index about, 202 channel change sets about, 209 dialog, 209 channel options about, 203 Button Enabled, 203 Channel Change Set, 204 channel type, 204 dialog, 202 DRG CCP Port, 204 Foreground Enabled, 203 IP Address, 204 Region/Area, 204 showing, 203 SIP Port, 204 SIP Username, 204 Zone, 204 digital radio status messages about, 211 dialog, 211 selective call about, 209 dialog, 210 Radio Options dialog, 202 radio status message. See calling options RediTALK about, 1 activating. See product activation exiting, 41 firewall software, using. See Windows Firewall installing, 10, 15 Layout Designer about, 179 main window layout of, 40 rearranging, 42 product activation. See product activation product activation key, 18 running, 17 uninstalling, 36 restore. See configuration RUS tool license, transferring, 30 using, 30 S Select All, 41, 57 selected channel. See channel modes selected mode. See channel modes Selective Call (selcall) Options dialog, 210 Selective Call dialog using, 137 send selcall. See calling options Setup button, 192 simulation mode about, 159 SIP about, 239 connections disconnect, causes of, 241 status of, 46 unexpected failure of, 241 options, 239 Auto reconnect, 240 Auto reconnect time, 240 SIP Port, 240 session information, 118 states connecting, 58 status line, 47 SIP phones. See phone channels STUN about, 243 options, 243 Address, 243 Port, 243 Server, 243 T text message. See calling options themes built-in, 249 colour schemes, 249 custom, 249 default, 249 selecting, 249 Themes button, 249 timeout, 59, 60, 100, 120, 123, 145 toggle bar about, 53, 188 changing channels, 138 channel-change capability, 138 showing and hiding, 53, 188 touchscreen display calibrating, 37 terminology, 6 using, 6 trunk-status tone about, 235, 236 fail options, 236 Audio File, 236 Enabled, 236 success options, 235 Audio File, 235 Enabled, 235 U uninstalling RediTALK. See RediTALK user permissions about, 220 design view, 221 Display audio levels, 221 Display contacts, 221 Display intercom, 221 Display message, 221 Display PTT, 221 Display workgroup mode buttons, 222 Modify main window layout, 221 Resize main window, 221 V V2C file, 23, 29 VoIP about, 241 options, 241 Inactivity Timeout, 242 RTP Port, 242 W Windows Control Panel, 36, 262 Windows Firewall about, 16 RediTALK, unblocking, 16 Work Group window about, 41, 45 channel buttons, 45 mode buttons, 46, 55 Disconnect All, 58 RediTALK – User Manual 275 Follow Active, 56 Monitor All, 57 Select All, 57 workgroup channel states. See channel states channels disconnecting, 58 276 Index enabling, 45 monitoring, 58 selecting, 57 displaying, 45 workgroup mode buttons, 55 Fast Select, 55 ">
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