washer/dryer use and care guide laveuse

WASHER/DRYER

USE AND CARE GUIDE

Table of Contents

WASHER/DRYER SAFETY ...........................................2

ACCESSORIES ..............................................................4

USING LESS WATER AND ENERGY ...........................4

CHECK YOUR VENT SYSTEM

FOR GOOD AIRFLOW .................................................5

CONTROL PANEL AND FEATURES ............................6

WASHER CYCLE GUIDE ..............................................7

DRYER CYCLE GUIDE .................................................8

USING YOUR WASHER ................................................9

USING YOUR DRYER .................................................12

ADDITIONAL FEATURES ............................................13

WASHER/DRYER MAINTENANCE ............................14

TROUBLESHOOTING .................................................18

WARRANTY .................................................................24

ASSISTANCE OR SERVICE ........................Back Cover

LAVEUSE/SÉCHEUSE

GUIDE D’UTILISATION

ET D’ENTRETIEN

Table des matières

SÉCURITÉ DE LA LAVEUSE/SÉCHEUSE .................25

ACCESSOIRES ............................................................28

RÉDUCTION DE LA CONSOMMATION D’EAU

ET D’ÉNERGIE. ...........................................................28

VÉRIFICATION D’UNE CIRCULATION

D’AIR ADÉQUATE POUR LE SYSTÈME

D’ÉVACUATION ..........................................................29

TABLEAU DE COMMANDE ET

CARACTÉRISTIQUES .................................................30

GUIDE DE PROGRAMMES DE LA LAVEUSE ...........31

GUIDE DE PROGRAMMES DE LA SÉCHEUSE ........32

UTILISATION DE LA LAVEUSE ..................................33

UTILISATION DE LA SÉCHEUSE ...............................36

CARACTÉRISTIQUES SUPPLÉMENTAIRES.............38

ENTRETIEN DE LA LAVEUSE/SÉCHEUSE ...............39

DÉPANNAGE ...............................................................43

GARANTIE ...................................................................51

ASSISTANCE OU SERVICE ............ Couverture arrière

LAVADORA/SECADORA

MANUAL DE USO Y CUIDADO

SEGURIDAD DE LA LAVADORA/SECADORA ..........53

ACCESORIOS .............................................................56

USANDO MENOS AGUA Y ENERGÍA. .......................56

REVISE QUE EL SISTEMA DE VENTILACIÓN

TENGA UN BUEN FLUJO DE AIRE ..........................57

PANEL DE CONTROL Y CARACTERÍSTICAS ..........58

GUÍA DE CICLOS DE LA LAVADORA ........................59

GUÍA DE CICLOS DE LA SECADORA .......................60

USO DE SU LAVADORA .............................................61

USO DE SU SECADORA ............................................64

CARACTERÍSTICAS ADICIONALES ..........................66

Índice

MANTENIMIENTO DE

LA LAVADORA/SECADORA .......................................67

SOLUCIÓN DE PROBLEMAS .....................................71

GARANTÍA ...................................................................79

AYUDA O SERVICIO TÉCNICO ..................................83

W10746870A

Washer/Dryer Safety

2

IMPORTANT: When discarding or storing your old clothes dryer, remove the door.

3

Accessories

Enhance your dryer with these premium accessories.

For more high-quality items or to order, call 1-800-901-2042, or visit us at www.whirlpool.com/accessories.

In Canada call 1-800-807-6777, or visit us at www.whirlpoolparts.ca.

Part Number Accessory:

8212614 Dryer vent lint brush

3404351

3406839

Drying rack – fits 29" (737 mm)

Super Capacity, 6.5 cu. ft (0.18 cu. m) – side swing or hamper door

Drying rack – fits 29" (737 mm)

Super Capacity Plus, 7.0 cu. ft

(0.20 cu. m) – side swing door only

Part Number Accessory

49971

31682

1903WH

Compact dryer stand – white

All-purpose appliance cleaner

Laundry supply storage cart

This washer does not include inlet water hoses. See Installation Instructions for installation accessories.

Using Less Water and Energy

This washer is designed to use less water and energy, and complies with all 2015 energy standards. Wash cycles with controlled temperatures are designed to maintain cleaning performance while using less water and energy compared to older traditional washers. As a result, water levels will be lower, and hot and warm wash temperatures may not be as warm as you are used to.

4

Traditional washer Reduced water washer

Check Your Vent System for Good Airflow

Maintain good airflow:

n n

Clean your lint screen before each load.

Replace plastic or foil vent material with 4" (102 mm) diameter heavy, rigid vent material.

4"

(102 mm) n n

Use the shortest length of vent possible.

Use no more than four 90° elbows in a vent system; each bend and curve reduces airflow.

Good Better

Good airflow

Along with heat, dryers require good airflow to efficiently dry laundry. Proper venting will reduce your drying times and improve your energy savings. See Installation Instructions.

The venting system attached to the dryer plays a big role in good airflow.

Service calls caused by improper venting are not covered by the warranty and will be paid by the customer, regardless of who installed the dryer.

n n n

Remove lint and debris from the exhaust hood.

Remove lint from the entire length of the vent system at least every 2 years. When cleaning is complete, be sure to follow the Installation Instructions supplied with your dryer for final product check.

Clear away items from the front of the dryer.

Use Automatic cycles for better fabric care and energy savings

Use the Automatic Dry cycles to provide the most energy savings and enhanced fabric care from the dryer. During Automatic Dry cycles, drying air temperature or moisture level are sensed in the load. This sensing occurs throughout the drying cycle and the dryer shuts off when the load reaches the selected dryness. The Energy Preferred cycle will provide optimal energy savings.

With Timed Drying, the dryer runs the amount of time set and sometimes results in shrinkage, wrinkling, and static due to overdrying. Use Timed Drying for the occasional damp load that needs a little more drying time or when using the drying rack.

5

Control Panel and Features

27" (68.5 cm) Models

1 2 3 4 5 6

24" (61 cm) Models

1 2 3 5 6

Not all features and options are available on all models.

Appearance may vary.

WASHER

1 WASH CYCLE KNOB

Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load.

See “Cycle Guide” for detailed descriptions of cycles.

2

3

4

WASH TEMP

You may select a Wash Temperature based on the type of fabric and soils being washed. Use the warmest wash water safe for the fabric. Follow garment label instructions.

SOIL LEVEL

Select the most suitable setting (Light, Medium, or Heavy) for your load.

DEEP WATER WASH (on 27" models)

Select this option for bulky loads such as sheets or bedding.

DRYER

5 PUSH TO START KNOB/END OF CYCLE SIGNAL

On 24" models, press the PUSH TO START knob to start the dryer.

On 27" models, the PUSH TO START knob is used both to start the dryer and to select End of Cycle Signal.

The End of Cycle Signal produces an audible sound when the drying cycle is finished. Promptly removing clothes at the end of the cycle reduces wrinkling. Turn the END

OF CYCLE SIGNAL knob to select the desired setting

(On or Off). Press the PUSH TO START knob to start the dryer.

6 DRYER CYCLE KNOB

Use your Dryer Cycle knob to select available cycles on your dryer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles.

TIMED DRYING

Will run the dryer for the specified time on the control.

Drying time and temperature will depend on your dryer model.

AUTOMATIC DRY

Senses moisture in the load or air temperature and shuts off when the load reaches the selected dryness level.

Gives the best drying in the shortest time. Drying time will vary based on fabric type, load size, and dryness setting.

6

Washer Cycle Guide

Not all cycles or options are available on all models.

Refer to the cycle control knob on your washer.

Wash temperatures are selected using the Wash

Temp knob.

For best performance:

• Choose the cycle that best fits the load being washed.

• Use Prewash or Soak for heavily soiled clothing.

• Do not leave the washer lid open unattended once the washer has started to fill.

27" Models

Items to wash:

Cottons and linens; loads that are moderately or heavily soiled

Cycle:

Normal

Soil

Level

Medium or

Heavy

27" Models

Wash

Times**:

6–14

Wash/Spin

Speed:

High and

Low/High

Permanent press blends and synthetic fabrics that are lightly to moderately soiled

Lightly to moderately soiled delicate items and washable knits

Casual

Delicates

Light or

Medium

Light or

Medium

6–10

6–10

High and

Low/Low

Low/Low

Prewash* Heavy 4 High/High Heavily soiled or stained items that need pretreatment

24" Models

Cycle Details:

You may select a wash time based on your load. Select the Deep Water Wash option for bulky loads such as sheets or bedding.

You may select a wash time based on your load. Features a low-speed final spin to reduce wrinkling.

Gently removes soils and minimizes wrinkling.

Brief periods of agitation and soak followed by a 4-minute pre-wash featuring high-speed agitation.

* You should use the amount of detergent or presoak additive recommended by the manufacturer. After the cycle ends, you may add detergent and start a new wash cycle.

** Approximate time in minutes.

IMPORTANT: Do not presoak items in your washer by lifting the lid or stopping the cycle. Failure to follow this instruction can result in property damage. If needed, presoak items in a small wash basin prior to loading the washer.

24" Models

Items to wash:

Cottons and linens; loads that are moderately or heavily soiled

Cycle:

Normal

Heavily soiled loads Super Wash

Casual Permanent press blends and synthetic fabrics that are lightly to moderately soiled

Lightly to moderately soiled delicate items and washable knits

Heavily soiled or stained items that need pretreatment

Delicates

Soak*

Soil

Level

Medium or

Heavy

Heavy

Light or

Medium

Light or

Medium

Heavy

Wash

Times**:

8–12

14

6–10

8

12

Wash/Spin

Speed:

High and

Low/High

High/High

High and

Low/Low

Low/Low

High/High

Cycle Details:

You may select a wash time based on your load.

The longest wash time.

You may select a wash time based on your load. Features a low-speed final spin to reduce wrinkling.

Gently removes soils and minimizes wrinkling.

Brief periods of agitation and soak followed by a 2-minute pre-wash featuring high-speed agitation.

* You should use the amount of detergent or presoak additive recommended by the manufacturer. After the cycle ends, you may add detergent and start a new wash cycle.

** Approximate time in minutes.

IMPORTANT: Do not presoak items in your washer by lifting the lid or stopping the cycle. Failure to follow this instruction can result in property damage. If needed, presoak items in a small wash basin prior to loading the washer.

7

8

Dryer Cycle Guide — Automatic Dry Cycles

Not all cycles and settings are available on all models.

AUTOMATIC DRY – Automatic cycles give the best drying in the shortest time. They sense moisture in the load or air temperature and shut off when the load reaches the selected dryness level. Drying time varies based on fabric type, load size, and dryness setting.

Select a drying temperature based on the fabrics in your load. If you are unsure of the temperature to select for a load, select the lower setting rather than the higher setting.

27" Models 24" Models

Items to dry:

Most loads, including jeans, heavy work clothes, towels

Cycle:

AUTOMATIC

DRY (High Heat)

Available

Options:

End of Cycle Signal

(on 27" models)

Cycle Details:

Automatic cycles include a cool down cycle to make the load easier to handle.

An ENERGY PREFERRED AUTOMATIC SETTING is available for optimal energy savings.

End of Cycle Signal

(on 27" models)

Medium to lightweight synthetics, permanent press, no-iron items or smaller, lighter loads, including work clothes, medium weight fabrics, sheets, casual, shirts, pants, lightweight items, synthetics, delicates, athletic wear

AUTOMATIC

DRY (Low Heat)

NOTE: If loads do not seem as dry as you would like, select Very Dry next time you dry a similar load. If loads seem drier than you like, select Less Dry next time you dry a similar load.

Dryer Cycle Guide — Timed Drying

Not all cycles and settings are available on all models.

Will run the dryer for the selected time.

Items to dry:

Rubber, plastic, heat-sensitive fabrics

Any load

Any load

Heavy, bulky, or lightweight items

Cycle:

Fluff Air

Damp Dry

(on 27" models)

Tumble Press ®

Timed Drying

Temperature:

No Heat

High

High

High

Available

Options:

Time Adjustment

End of Cycle Signal

(on 27" models)

End of Cycle Signal

(on 27" models)

End of Cycle Signal

(on 27" models)

Time Adjustment

End of Cycle Signal

(on 27" models)

Cycle Details:

No-heat drying.

Dries items to a damp level or for items that do not require an entire drying cycle.

Helps remove wrinkles in dry clothing, such as those found in clothes packed in a suitcase or in items wrinkled from being left in the dryer too long.

Completes drying if items are still damp.

Using Your Washer

1.

Sort and prepare your laundry

2.

Add laundry products

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

• When washing water-proof or water-resistant items, load evenly.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Add a measured amount of detergent or single-dose laundry packet into the basket before adding clothes. If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket as well.

IMPORTANT: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

9

3.

Load laundry into washer

5.

Add fabric softener to dispenser

(on 27" models)

Load garments in loose heaps evenly around basket wall.

For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size. MAX FILL

Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See max fill line arrows. Do not overfill.

Adding Liquid Fabric Softener Manually to Wash Load

On models without a fabric softener dispenser (24" models), or to add fabric softener manually on dispenser models, during the final rinse, wait until the washer has completed filling, then push in the Cycle knob to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener

(diluted with 1/2 to 1 cup [125 to 250 mL] warm water). Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and pull out the Cycle knob to start the washer.

6.

Select cycle

IMPORTANT: Do not tightly pack or force items into washer.

Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4.

Add liquid chlorine bleach to dispenser (on 27" models)

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL).

Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

10

Turn Cycle knob clockwise to choose your wash cycle.

For more information, see “Cycle Guide.”

7.

Select SOIL LEVEL

9.

Select Deep Water Wash option

(on 27" models)

Select the soil level setting most suitable for your load.

8.

Select TEMPERATURE

On some models, set DEEP WATER WASH to ON for bulky loads such as sheets or bedding.

10.

Pull out Cycle knob to begin wash cycle

Once you select a cycle, select the desired wash temperature by turning the WASH TEMP knob to the appropriate setting based on your load. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Suggested Fabrics Wash Temp

Hot

Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Warm

Some cold water will be added, so this will be cooler than what your previous washer provided.

Cool

Some warm water may be added to assist in soil removal and to help dissolve detergents.

Cold

A small amount of warm water may be added to assist in soil removal and to help dissolve detergents. Water will be colder than “Cool” setting.

Tap Cold

This is the temperature from your faucet.

Whites and pastels

Durable garments

Heavy soils

Bright colors

Moderate to light soils

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Close the washer lid and pull out the Cycle knob to start the washer.

NOTE: Some washers will only fill with the lid in the closed position.

To add a garment after washer starts:

• Push in the Cycle knob to stop the washer.

• Open the lid and add the item(s).

• Close the lid and pull the Cycle knob out to resume the cycle. Do not leave the lid open unattended once the washer has started filling.

• For best performance, do not interrupt washer cycle once the washer has been started.

11

Using Your Dryer

WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this dryer.

Before using your dryer, wipe the dryer drum with a damp cloth to remove dust from storing and shipping.

1.

Clean the lint screen

3.

Select cycle

27" models 24" models

Clean the lint screen before each load.

On 27" models, pull the lint screen straight up. Roll lint off the screen with your fingers. Push the lint screen firmly back into place.

On 24" models, reach inside the drum and pull out the lint screen and its cover, and separate the cover and the screen by squeezing the screen and pulling on the cover at the same time.

Roll lint off the screen with your fingers. Put the lint screen and its cover back together and push firmly into place.

On all models, do not rinse or wash screen to remove lint. For additional cleaning information, see “Cleaning the lint screen.”

2.

Load the dryer

Select the desired cycle for your load. See “Cycle Guide” for more information about each cycle.

AUTOMATIC DRY Cycles

You can select a different dryness level, depending on your load, by turning the knob to the desired dryness level.

Selecting Very Dry, ENERGY PREFERRED, or Less Dry automatically adjusts the dryness level at which the dryer will shut off. Once a dryness level is set, it cannot be changed without stopping the cycle.

AUTOMATIC DRY cycles give the best drying in the shortest time. Drying time varies based on fabric type, load size, and dryness setting.

NOTE: Very Dry removes more load moisture. ENERGY

PREFERRED is used for a starting point for AUTOMATIC DRY cycles. Choose ENERGY PREFERRED for optimal energy savings. Less Dry removes less moisture and is used for loads you may want to put on a hanger to complete drying.

Place laundry in the dryer. Close the door.

NOTE: Your model may have a different door than the one shown.

Do not tightly pack the dryer; clothes should be able to tumble freely.

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4.

Select End of Cycle Signal

(optional, on 27" models only)

Your dryer may have an End of Cycle Signal. The signal is helpful when drying items that should be removed from the dryer as soon as it stops. On the PUSH TO START button, turn the END OF CYCLE SIGNAL selector to ON or OFF.

The signal will sound only if the selector is set to ON.

NOTE: When the Tumble Press ® setting is selected and the End of Cycle Signal is on, the tone will sound every

5 minutes until the clothes are removed or the Tumble Press ® setting ends.

5.

Press PUSH TO START knob to begin cycle

Additional Features

USING THE DRYING RACK

To obtain a drying rack for your dryer, follow the instructions included in your dryer drum. Remove and discard any packing material before use.

Use the drying rack for items that you do not want to tumble dry, such as sweaters and tennis shoes. When you use the drying rack, the drum continues to turn, but the rack remains stationary.

The drying rack is intended for use with the Timed Drying cycles only. The drying rack cannot be used with Automatic

Dry cycles.

To use the drying rack:

IMPORTANT: Do not remove the lint screen.

1. Open dryer door.

2. Align the two hooks on the front of the drying rack with the holes in the dryer door opening and press down fully into holes. Rest the rear support on the dryer back ledge.

27" Models 24" Models

Push and hold the PUSH TO START knob to begin the cycle.

Promptly remove garments after cycle has completed to reduce wrinkling. Use the Tumble Press ® feature to avoid wrinkling when you are unable to remove a load from the dryer as soon as it stops.

3. Place wet items on top of the drying rack. Allow space around items for air to circulate. The drying rack does not move, but the drum will rotate. Make sure items do not hang over the edges or between drying rack grille.

4. Close the door.

5. Select a Timed Drying/Fluff Air or Low Temperature cycle. Items containing foam, rubber, or plastic must be dried on a clothesline or by using the Fluff Air setting.

6. Start the dryer.

NOTE: Check the lint screen and remove any lint accumulated from items dried on the drying rack after the cycle is finished.

13

Washer/Dryer Maintenance

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

WASHER CARE (cont.)

Chlorine Bleach Procedure (Alternative):

a. Open the washer lid and remove any clothing or items.

b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer

Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer. To keep washer interior odor-free, follow this recommended monthly cleaning procedure:

affresh ® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an affesh ® Washer Cleaner tablet in the bottom of the washer basket.

c. Do not add any detergent or other chemical to the washer when following this procedure.

d. Close the washer lid.

e. Select Normal 14 (27" models) or Super Wash

(24" models) cycle, Hot Temperature, and Heavy

Soil Level.

f. Pull out the Cycle knob. Water will pour into washer for a moment and then pause; the lid will lock and the cycle will continue.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, push in the Cycle knob.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Do not add any detergent or other chemical to the washer when following this procedure.

d. Close the washer lid.

e. Select Normal 14 (27" models) or Super Wash

(24" models) cycle, Hot Temperature, and Heavy

Soil Level.

f. Pull out the Cycle knob. Water will pour into washer for a moment and then pause; the lid will lock and the cycle will continue.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, push in the Cycle knob.

Cleaning the liquid fabric softener dispenser

(on some models)

1. Remove dispenser by grasping top with both hands and squeezing, while pushing upward with thumbs.

2. Rinse dispenser under warm water, then replace it.

NOTE: To avoid damage to the washer or clothing, do not wash clothes with the liquid fabric softener dispenser removed.

Cleaning the bleach dispenser (on some models)

Wipe the inside of the bleach dispenser with a clean, damp cloth.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

14

CLEANING THE WASHER/DRYER LOCATION

Keep washer/dryer area clear and free from items that would block the airflow for proper washer/dryer operation.

This includes clearing piles of laundry in front of the washer/ dryer.

CLEANING THE LINT SCREEN

Every load cleaning

A screen blocked by lint can increase drying time.

On 27" models, the lint screen is located in the door opening of the dryer.

On 24" models, it is located inside the dryer on the back wall.

To clean:

1. On 27" models, pull the lint screen straight up. Roll lint off the screen with your fingers.

On 24" models, pull out the lint screen and its cover, and separate the cover and the screen by squeezing the screen and pulling on the cover at the same time. Roll lint off the screen with your fingers.

CLEANING THE DRYER INTERIOR

To clean dryer drum

1. Apply a liquid, nonflammable household cleaner to the stained area of the drum and rub with a soft cloth until stain is removed.

2. Wipe drum thoroughly with a damp cloth.

3. Tumble a load of clean cloths or towels to dry the drum.

NOTE: Garments that contain loose dyes, such as denim blue jeans or brightly colored cotton items, may discolor the dryer interior. These stains are not harmful to your dryer and will not stain future loads of clothes. Dry these items inside out to avoid drum staining.

REMOVING ACCUMULATED LINT

From Inside the Dryer Cabinet

Lint should be removed every 2 years, or more often, depending on dryer usage. Cleaning should be done by a qualified servicer.

From the Exhaust Vent

Lint should be removed every 2 years, or more often, depending on dryer usage.


On all models, do not rinse or wash the screen to remove lint. Wet lint is hard to remove.

2. On 27" models, push the lint screen firmly back into place.

On 24" models, put the lint screen and its cover back together and push firmly back into place.

IMPORTANT: n Do not run the dryer with the lint screen loose, damaged, blocked, or missing. Doing so can cause overheating and damage to both the dryer and fabrics.

n If lint falls off the screen into the dryer during removal, check the exhaust hood and remove the lint. See

“Venting Requirements” in the Installation Instructions.

As needed cleaning

Laundry detergent and fabric softener residue can build up on the lint screen. This buildup can cause longer drying times for your clothes, or cause the dryer to stop before your load is completely dry. The screen is probably clogged if lint falls off while the screen is in the dryer.

Clean the lint screen with a nylon brush every 6 months, or more frequently, if it becomes clogged due to a residue buildup.

To wash:

1. Roll lint off the screen with your fingers.

2. Wet both sides of lint screen with hot water.

3. Wet a nylon brush with hot water and liquid detergent.

Scrub lint screen with the brush to remove residue buildup.


4. Rinse screen with hot water.

5. Thoroughly dry lint screen with a clean towel.

Reinstall screen in dryer.

15

CHANGING THE DRUM LIGHT (on some models)

1. Unplug dryer or disconnect power.

2. Open the dryer door. Locate the light bulb cover on the back wall of the dryer. Using a Phillips-head screwdriver, remove the screw located in the lower right-hand corner of the cover. Remove the cover.

3. Turn bulb counterclockwise. Replace the bulb with a 10-watt appliance bulb only. Replace the cover and secure with the screw.

4. Plug into a grounded outlet or reconnect power.

VACATION, STORAGE, AND MOVING CARE

Non-Use or Storage Care

Operate your washer/dryer only when you are at home.

If you will be on vacation or not using your washer/dryer for an extended period of time, you should:

1. Unplug washer/dryer or disconnect power.

2. Turn off water supply to washer, to avoid flooding due to water pressure surge.

3. For gas dryers only: Close shut-off valve to gas supply line.

4. Clean lint screen. See “Cleaning the Lint Screen”.

Moving Care

For power supply cord-connected washer/dryers:

1. Unplug the power supply cord.

2. Make sure leveling legs are secure in washer/dryer base.

3. Continue with “For washers” in next column.

VACATION, STORAGE, AND MOVING CARE (cont.)

For direct-wired washer/dryers:

1. Turn off power at fuse or breaker box.

2. Disconnect wiring.


4. Continue with “For washers” below.

For gas washer/dryers:

1. Unplug or disconnect power to washer/dryer.

2. Close shut-off valve in gas supply line.

3. Disconnect gas supply line pipe and remove fittings attached to dryer pipe.

4. Cap the open fuel supply line.


6. Continue with “For washers” below.

For washers:

1. Shut off both water faucets. Disconnect and drain water inlet hoses.

2. If washer/dryer will be moved during freezing weather, follow “Winter Storage Care” directions before moving.

3. Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Place inlet hoses and drain hose inside washer basket.

5. Drape power cord over edge and into washer basket.

6. Place packing tray from original shipping materials back inside washer/dryer. If you do not have packing tray, place heavy blankets or towels into basket opening.

Close lids/doors and place tape over lids/doors and down front of washer/dryer. Keep lids/doors taped until washer/dryer is placed in new location.

16

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer/dryer where it will not freeze. Because some water may stay in hoses, freezing can damage washer/dryer. If storing or moving during freezing weather, winterize your washer/dryer.

To winterize washer/dryer:

1. Shut off both water faucets, disconnect and drain water inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on RINSE cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer/dryer or disconnect power.

In the U.S.A.

REINSTALLING/USING WASHER/DRYER AGAIN

To reinstall washer/dryer after non-use, vacation, moving, or winter storage:

1. Refer to Installation Instructions to locate, level, and connect washer/dryer.

2. Before using again, run washer/dryer through the following recommended procedure:

To use washer/dryer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

(continued in next column)

In Canada

2. Plug in washer/dryer or reconnect power.

3. Run washer through a complete cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

17

Troubleshooting — Washer

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes

Vibration or Off-Balance

Check the following for proper installation or see “Using Your

Washer” section.

Feet may not be in contact with the floor and locked.

Washer/dryer may not be level.

Load could be unbalanced.

Solution

Front and rear feet must be in firm contact with floor, and washer/dryer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.

Check floor for flexing or sagging. If flooring is uneven, a 3/4"

(19 mm) piece of plywood under your washer/dryer will reduce sound.

See “Level the Washer/Dryer” in Installation Instructions.

Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket could unbalance washer.

Do not tightly pack. Avoid washing single items.

See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

Noises

Clicking or metallic noises

Objects caught in washer drain system.

Gurgling or humming

Humming

Washer may be draining water.

Washer is in sensing spin.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump.

It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.

It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Spin cycle.

You may hear the hum of the sensing spins after you have started the washer. This is normal. Sensing spins will take several minutes before water is added to the washer.

Water Leaks

Check the following for proper installation:

Washer not level.

Fill hoses not attached tightly.

Fill hose washers.

Drain hose connection.

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended.

Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.

Tighten fill-hose connection.

Make sure all four fill hose flat washers are properly seated.

Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.

Do not place tape over drain opening.

Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

Improper loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Washer not performing as expected

Washer won’t run or fill, washer stops working

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

18

Troubleshooting — Washer (cont.)

In the U.S.A.

In Canada




Washer not performing as expected (cont.)

Washer won’t run or fill, washer stops working (cont.)

Washer not draining/ spinning, loads are still wet

Solution

Check proper electrical supply.

Plug into a grounded outlet or reconnect power.

Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation.


Door must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer spins the dry load for several minutes before filling to determine if load is balanced. You may hear the hum of the spins. This is normal.

Remove several items, rearrange load evenly in basket and add detergent. Close lid and pull Cycle knob to start washer.

Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing.

Small items may have been caught in pump or between basket and tub, which can slow draining.

Used a cycle with a low spin speed.

Empty pockets and use garment bags for small items.


Tightly packing or unbalanced loads will not allow the washer to spin correctly, leaving the load wetter than normal. See “Using

Your Washer” for loading recommendations.

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.

Too much detergent causing suds to slow or stop draining and spinning.

Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Spin.

Load may need to be rearranged to allow even distribution of the load in the basket.

Always measure and follow detergent directions for your load.

To remove extra suds, select Rinse and Spin. Do not add detergent.

19




If you experience Possible causes Solution


Water level seems too low, or the washer appears to not fill completely

The top of the agitator is much higher than the highest water level.

Clothes not completely covered with water

Dry spots on load after cycle

This washer uses much less water than traditional top-load washers.

This washer uses much less water than traditional top-load washers.

High speed spins extract more moisture than traditional top-load washers.

Incorrect or wrong wash or rinse temperatures


This is normal and necessary for clothes to move freely.

Clothes may not be completely covered with water.

Wash a smaller load, or select Deep Water Wash option.

Load not rinsed

Energy-saving controlled wash temperatures.


Using too much detergent.

The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.

Check that hot and cold inlet hoses are not reversed.

Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve.

Check that inlet valve screens are not clogged.

Remove any kinks in hoses.

This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes.

Check that hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer may be clogged.

Remove any kinks in the inlet hose.

The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.

Sand, pet hair, lint, etc. on load after washing

Load is tangling

Not cleaning or removing stains


The washer is less efficient at rinsing when load is tightly packed.

Load garments in loose heaps evenly around the basket wall.

The washer will not rinse well if tightly packed. Load with dry items only.

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 garments after washer has started.

Increase soil level setting.


See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin.



Adding detergent on top of load.

Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.

Washer is less efficient at cleaning when load is tightly packed.


Load with dry items only.

Add only 1 or 2 garments after washer has started.

Add detergent, oxi products, and color-safe bleach to the bottom of the basket before adding the load items.

20




If you experience Possible Causes Solution


Not cleaning or removing stains (cont.)


Not using correct cycle for fabric type.

Not using dispensers (on some models).

The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level.

Use a higher soil level cycle option and warmer wash temperature to improve cleaning.

Use Heavy cycle for tough cleaning.

Use dispensers to avoid chlorine bleach and fabric softener staining.

Load dispensers before starting a cycle.

Do not add products directly to load.

Incorrect dispenser operation (on some models)

Fabric damage

Not washing like colors together.

Clogged dispenser.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Odors

Single-dose laundry packet not dissolving

Sharp items were in pockets during wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Strings and straps could have tangled. Tie all strings and straps before starting wash load.

Items may have been damaged before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if load is tightly packed.


Load with dry items only.

Use cycle designed for the fabrics being washed. Select Deep

Water Wash option for bulky items such as sheets or bedding.

Add only 1 or 2 garments after washer is started.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

Monthly maintenance not done as recommended.


Adding laundry packet incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser (on some models) when loading and unloading washer.

Always read and follow garment manufacturer’s care label instructions.

See “Washer Care” in “Washer/Dryer Maintenance.”

Unload washer as soon as cycle is complete.

Be sure to measure correctly. Always follow the manufacturer’s directions.

See “Washer Care” section.

Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments.

21

Troubleshooting — Dryer




Dryer not performing as expected

Clothes are not drying satisfactorily, drying times are too long

Lint screen clogged with lint.

The Fluff Air cycle has been selected.

Select the correct cycle for the types of garments being dried.

See “Cycle Guide.”

Solution

Lint screen should be cleaned before each load.

Separate the load to tumble freely.

Load too large and heavy to dry quickly.

Exhaust vent or outside exhaust hood clogged with lint, restricting air movement.

Run the dryer for 5–10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. Make sure vent is not crushed or kinked. See Installation Instructions.

Use only one fabric softener sheet, and use it only once.

Fabric softener sheets blocking the grille.

Exhaust vent not the correct length.

Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. Make sure vent is not crushed or kinked. See Installation Instructions.

Dryer will not run

Exhaust vent diameter not the correct size.

Dryer located in a room with temperature below 45ºF (7ºC).

Dryer located in a closet without adequate opening.

Door not closed completely.

PUSH TO START knob not pressed firmly or held long enough.

Household fuse is blown or circuit breaker has tripped.

Incorrect power supply.

Use 4" (102 mm) diameter vent material.

Proper operation of dryer cycles requires temperatures above

45ºF (7ºC).

Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (25 mm) of airspace, and, for most installations, the rear of the dryer requires 5" (127 mm). See Installation Instructions.

Make sure the dryer door is closed completely.

Press and hold the PUSH TO START knob until you hear the dryer drum moving.

Electric dryers use 2 household fuses or circuit breakers. The drum may be turning, but you may not have heat. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.

Electric dryers require 240-volt power supply.

Check with a qualified electrician.

Unusual sounds

Wrong type of fuse.

Dryer had a period of non-use.

Use a time-delay fuse.

If the dryer hasn’t been used for a while, there may be a thumping sound during the first few minutes of operation.

Check the front and rear edges of the drum for small objects.

Clean out pockets before laundering.

A coin, button, or paper clip is caught between the drum and front or rear of the dryer.

It is a gas dryer.

The four legs are not installed, or the dryer is not level front to back and side to side.

Clothing knotted or balled up.

The gas valve clicking is a normal operating sound.

The dryer may vibrate if not properly installed.

See Installation Instructions.

When balled up, the load will bounce, causing the dryer to vibrate. Separate the load items and restart the dryer.

22

Troubleshooting — Dryer (cont.)



If you experience Possible Causes Solution

Dryer not performing as expected (cont.)

No heat Household fuse is blown or circuit breaker has tripped.

Supply line valve not open.

The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.

For gas dryers, the valve is not open on the supply line.

Cycle time too short

Incorrect power supply.

Automatic cycle ending early.

Electric dryers require 240-volt power supply.

Check with a qualified electrician.

The load may not be contacting the sensor strips. Level the dryer.

Use Timed Drying for very small loads. Change the Dryness

Level setting on Automatic Dry cycles.

Increasing or decreasing the Dryness Level setting will change the amount of drying time in a cycle.

Lint on load

Stains on load or drum

Loads are wrinkled

Odors

Lint screen clogged.

Dryer fabric softener not properly used.

Load not removed from dryer at the end of the cycle.

Dryer tightly packed.

Lint screen should be cleaned before each load.

Add dryer fabric softener sheets at the beginning of the cycle.

Fabric softener sheets added to a partially dried load can stain your garments.

Drum stains are caused by dyes in clothing (usually blue jeans).

These will not transfer to other clothing.

Select Tumble Press ® feature to tumble the load without heat to avoid wrinkling.

Dry smaller loads that can tumble freely to reduce the chance of wrinkles forming.

Ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.

Load is too hot

You have recently been painting, staining, or varnishing in the area where your dryer is located.

The electric dryer is being used for the first time.

Laundry items were removed from the dryer before the end of the cycle.

A high temperature cycle was used.

The new electric heating element may have an odor. The odor will be gone after the first cycle.

Allow Cool Down cycle to finish before removing laundry from dryer. All cycles are cooled slowly to reduced wrinkling and make it easier to handle. Items removed before Cool Down may feel very warm.

Select a lower temperature, and use an automatic drying cycle.

These cycles sense the temperature or the moisture level in the load and shut off when the load reaches the selected dryness.

This reduces overdrying.

23

WHIRLPOOL

®

LAUNDRY

LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS

REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the

Customer eXperience Center: n

Name, address, and telephone number n

Model number and serial number n

A clear, detailed description of the problem n

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair.

Some questions can be addressed without service. Please take a few minutes to review the

Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://www.whirlpool.com/product_help.

2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.

In the U.S. and Canada, direct all requests for warranty service to: https://www.whirlpool.com/product_help

Whirlpool Customer eXperience Center

In the U.S.A. call 1-800-253-1301. In Canada call 1-800-807-6777.

If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

WHAT IS COVERED

ONE YEAR LIMITED WARRANTY

WHAT IS NOT COVERED

For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or

Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Replacement

Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product.

In the event of product replacement, your appliance will be warranted by the remaining term of the original unit’s warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY

UNDER THIS LIMITED WARRANTY SHALL

BE PRODUCT REPAIR AS PROVIDED

HEREIN. Service must be provided by a

Whirlpool designated service company. This limited warranty is valid only in the United

States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

1. Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator, or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes, or correction of household electrical or plumbing (i.e. house wiring, fuses, or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).

5. Conversion of your product from natural gas or L.P. gas or reversal of appliance doors.

6. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not approved by Whirlpool.

7. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration, or modification of the appliance.

8. Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days.

9. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments, including but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.

10. Pick-up or delivery. This product is intended for in-home repair.

11. Travel or transportation expenses for service in remote locations where an authorized

Whirlpool servicer is not available.

12. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal, or replacement of the product.

13. Service or parts for appliances with original model/serial numbers removed, altered, or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR

A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.

WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

03/14

24

Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/help.

It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance.

This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP ® Factory Specified Parts.

These parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL ® appliance.

To locate FSP

®

replacement parts, assistance in your area, or accessories:

Whirlpool Corporation Customer eXperience Center

1-800-253-1301 www.whirlpool.com

1-800-442-9991 (Accessories) www.whirlpool.com/accessories

Whirlpool Canada LP

Customer eXperience Centre

1-800-807-6777 www.whirlpool.ca

or call your nearest designated service center or refer to your Yellow Pages telephone directory.

In the U.S.A.

■

■

■

Our consultants provide assistance with

In the U.S.A. and Canada

Features and specifications on our full line of appliances.

Installation information.

■

■

Use and maintenance procedures.

Accessory and repair parts sales.

Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■

Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United

States and Canada.

You can write with any questions or concerns at:

Whirlpool Corporation

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Customer eXperience Centre

Whirlpool Canada LP

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

Assistance ou Service

Avant de faire un appel pour assistance ou service, veuillez vérifier la section “Dépannage” ou consulter www.whirlpool.com/help. Cette vérification peut vous faire économiser le coût d’une visite de réparation.

Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.

Lors d’un appel, veuillez connaître la date d’achat et les numéros au complet de modèle et de série de votre appareil.

Ces renseignements nous aideront à mieux répondre à votre demande.

Si vous avez besoin de pièces de rechange ou pour commander des accessoires

Si vous avez besoin de commander des pièces de rechange, nous vous recommandons d’utiliser seulement des pièces spécifiées par l’usine FSP ® . Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL ® .

Pour trouver des pièces de rechange FSP

®

, de l’aide ou des accessoires dans votre région :

Whirlpool Canada LP Centre pour l’eXpérience de la clientèle

1-800-807-6777 www.whirlpool.ca ou contacter votre centre de réparation désigné le plus proche, ou encore consulter les Pages Jaunes.

■

■

■

Nos consultants fournissent l’assistance pour :

Procédés d’utilisation et d’entretien.

Vente d’accessoires et de pièces de rechange.

Les références aux concessionnaires, compagnies de service de réparation et distributeurs de pièces de rechange locaux. Les techniciens de service désignés par Whirlpool sont formés pour remplir la garantie des produits et fournir un service après la garantie, partout au Canada.

Pour plus d’assistance

Vous pouvez nous soumettre toute question ou problème en écrivant à l’adresse ci-dessous :

Centre pour l’eXpérience de la clientèle

Whirlpool Canada LP

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

Dans votre correspondance, veuillez indiquer un numéro de téléphone où on peut vous joindre dans la journée.

W10746870A

® /

® / TM © 2014 Whirlpool. All rights reserved. Used under license in Canada.

TM © 2014 Whirlpool. Tous droits réservés. Emploi sous licence au Canada.

® / TM © 2014 Whirlpool. Todos los derechos reservados. Usada bajo licencia en Canadá.

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Printed in U.S.A.

Imprimé aux É.-U.

Impreso en EE.UU.

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