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Avaya 1120E IP Deskphone with SIP Software Quick
Reference Guide
Fixed keys
The Avaya 1120E IP Deskphone is available with either icon fixed keys or English-text fixed keys. Both types are shown in the following tables.
Short-cut and navigation function keys
Copy information from the Address Book,
Inbox, Outbox, and IM log, and copy to
Feature keys and
Address Book entries.
Access Search, Login,
Logout, Check For
Updates, Reset
Phone, File Manager,
Logging System, and
Phone Information.
Press twice quickly to access the Network menu.
Quit or exit from a menu.
Access your Inbox to view all calls or missed calls and to return a call.
Access your Outbox to view all calls made and to place a call to a previously-called contact.
Access your Address
Book (Directory) to view, add or edit entries including your designated friends.
You can also send
Instant Messages
(IMs) or initiate a call.
Short-cut and navigation function keys
Use the Enter key to select highlighted menu items and to set preferences. The
Enter key duplicates the function of the
Select soft key.
Telephone feature keys
Use to increase the volume of the handset, headphones, phone speaker (handsfree) and alerting volume (phone ringing).
Use to decrease the volume of the handset, headphones, phone speaker (handsfree) and alerting volume (phone ringing).
Use Mute to listen to the call without transmitting.
The red LED on the Mute key lights when the Mute feature is enabled.
Activates the built in speaker and microphone.
The red LED on the
Handsfree key lights when the Handsfree feature is enabled.
Use to release a call
(hang up) and to exit a menu when not on an active call.
Access Instant Message log to view and send IMs
Activates your IP
Deskphone headset when connected. The red
LED of the Headset key lights when you use a headset.
Use to place a call on hold or to retrieve a call on hold.
Commonly-used functions
Procedures for the most commonly-used functions are provided as follows.
Note:
The abc/123 soft key toggles between alphabetic and numeric input.
When the soft key label is abc, you can enter alphabetic text and when the soft ley label is 123, you can enter numbers.
Login
1. Enter your User ID and press the Login soft key.
2. Enter your password and press the Next soft key.
3. To permanently login, press the Next soft key.
To login for a period of time, press the Timed soft key, enter the duration of your login, and press the Next soft key.
Logout
1. Press the Services hard key and then select Logout.
2. Enter your password when prompted.
3. Press the Logout soft key.
Making a call
Perform one of the following to make a call:
• Lift the handset or press the Headset key, Handsfree key or Line feature key, and enter the SIP address or phone number and press Send. Or, press the Redial soft key to call the previously entered SIP address or phone number.
• Press the Services hard key, select Search, select an entry in the Address Book, and then press the Call soft key. Lift the handset or press the Headset key,
Handsfree key or the Line feature key and dial from the Address Book or Inbox/Outbox as follows:
a. Press the Address Book or Inbox or Outbox key.
b. Navigate to the required entry.
c. Press the Select soft key to connect.
• Press the Directory hard key, select Friends, select an entry, press Status, and then press the Call soft key.
Answering a call
Perform one of the following to answer a call:
• Press the Handsfree key
• Press the Headset key
• Press the Line key
• Press the Answer soft key
• Pick up the handset.
If you choose not to answer the call, you can press one of the following keys:
• Redrct — Redirects the call to another party or number.
• Decline — Not available on all systems. Rejects the call and provides the caller with fast busy and no option to go to voice mail. You can provide a reason for declining the call.
• Ignore — Stops call ringing
Making an emergency call
To make an emergency call, logging on is not required.
Choose one of the following options:
• Lift the handset and dial the emergency number.
• Press the Handsfree key and dial the emergency number.
• Press the Headset key and dial the emergency number.
Initiating a conference call
1. During a call, press the Conf soft key.
2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox, and complete the call.
3. Press the Join soft key, select Conference, and press the OK soft key to create a conference call. You can continue to add more callers to the conference call by repeating the above steps.
Sending an Instant Message (IM)
Press the Expand key or press Msgs > Instant
Messaging to access the Instant Messaging menu.
1. Press New IM.
2. Enter the address or do the following:
• Press the Address Book key, Inbox key, or the
Outbox key.
• Use the navigation keys to scroll to the required entry.
• Press the Select soft key.
3. Enter the message and press Send IM.
Context-sensitive soft keys
This section describes the context-sensitive soft keys for the idle IP
Deskphone display and for the active call display.
Idle IP Deskphone display
When the More... soft key is pressed, the following soft keys are displayed.
When the More... soft key is pressed, the following soft keys are displayed.
When you press the More… context-sensitive soft key for the third time, you return to the first soft key display.
The following describes the context-sensitive soft keys available when the IP Deskphone is idle
Redial or NewCall
Redial the last dialed number.
If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key
(dial prompt).
abc or 123
Toggle between alpha and numeric input modes.
• To type letters, abc must be displayed.
• To type numbers, press the abc soft key to display 123 on the menu list.
Msgs
Display the Messages menu.
1. Voice Mail—Use to access your Voice Mail. The IP
Deskphone connects to the server to retrieve your
Voice Mail.
2. Instant Messaging—Use to access your IM box. From the IM box you can:
• View received Instant Messages
• Delete Instant Messages
• Send Instant Messages.
CallFwd
Forward all calls to a specified address.
DND
Block all calls.
Retrve
Retrieve parked calls (local and server parked calls only).
ScrnSvr
Activate the screensaver (only if the screensaver feature is enabled).
Presnce
Configure the presence status for your IP Deskphone.
Prefs
1. Display — Adjust screen display settings.
2. Audio — Adjust tones and volume settings and configure a USB headset.
Prefs
3. Feature Options — Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification.
4. Language — Change language.
5. Misc Options — Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time.
6. Network — Access Server Settings, Device Settings,
Diagnostics and Lock.
7. USB Locks — Enable or disable USB devices.
8. User Settings — Modify call settings, IM settings, voice mail setting, and remembering settings.
Select a new menu list.
More...
Active call IP Deskphone display
When the More... soft key is pressed, the following soft keys are displayed.
When the More... soft key is pressed, the following soft keys are displayed.
When you press the More… context-sensitive soft key for the third time, you return to the first soft key display.
The following describes the context-sensitive soft keys available when the IP Deskphone is on an active call.
Conf
Obtain a dial tone to place another call during an active call.
• Use to make a conference call.
• Behaves like the NewCall context-sensitive soft key.
Trnsfr
Transfer the current call to another location or contact.
Audio
1. Change audio codec — Use to change the audio settings based on the available bandwidth.
Audio
2. Monitor audio quality — Diagnostic tool to monitor the audio quality.
NewCall
Obtain a dial tone to place another call during an active call.
• Use to make a conference call.
• Behaves like the Conf context-sensitive soft key.
Park
Park the current call to the server or another user (not available for all call servers).Retrve
Retrve
Retrieve parked calls (local and server parked calls only).
Prefs
Access Display, Audio, Feature Options, Language,
Misc Options, Network, USB Locks, and User Settings.
Select a new menu list.
More…
Display screen icons
The following table lists the screen display icons for:
• Call state — Icons to indicate the call state of your phone.
• Instant Messaging — Icons displayed when you view your instant message log. The icon appears beside each IM to indicate the status.
• Inbox — Icons to indicate the status of each incoming calls in your Inbox.
• Presence — Icons to indicate the presence state of those address book entries you designate as Friend.
Call state Icon
On hook
On the phone
On hold
Call Forward
Do Not Disturb
Call state
Outgoing call, Incoming call (ringing)
Missed call
Icon
Instant messaging
New, unread
Read
Replied to
Sent/forwarded
Inbox
Incoming Call Answered
Incoming Call, Missed, New
Incoming Call, Missed, Reviewed
Icon
Icon
Terminated
Presence
Connected Inactive (only available if audio presence is activated)
Unavailable Busy, or Offline
Active Available (only available if audio presence is activated)
On the Phone (only available if audio presence is activated)
Icon
Unknown
Presence Icon
November 2013
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