Baxi Potterton Promax 15/2 User guide

User Guide and

Important Warranty Information

You can rely on

Promax

15/2,24/2 & 30

HE Plus

Condensing

Central Heating Boiler

Please keep these instructions in a safe place.

If you move house, please hand them over to the next occupier

© Baxi Heating UK Ltd 2008

Natural Gas

Potterton Promax 15/2 HE Plus

G.C.N

o 41 605 52

Potterton Promax 24/2 HE Plus

G.C.N

o 41 601 17

Potterton Promax 30 HE Plus

G.C.N

o 41 601 22

Contents

Section

1.0

Operating the Boiler

2.0

Troubleshooting

3.0

Clearances

4.0

Care of the Boiler

5.0

Legislation

6.0

Notes

7.0

Emergency

8.0

Warranty & Service

9

11

7

8

12

Page

3

4

6

© Baxi Heating UK Ltd 2008 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature (including in any database), in each case whether electronic, mechanical, recording or otherwise, without the prior written permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other use of any part of this publication should be made, giving details of the proposed use, to the following address:

The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,

Stanier Way, Derby, DE21 6BF.

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages.

“Potterton” supports

Baxi Heating UK Ltd is a

BS-EN ISO 9001 Accredited Company

This product has an energy rating (A) on a scale of A to G.

For more information see www.boilers.org.uk. This is a certification mark.

2

© Baxi Heating UK Ltd 2008

The code of practice for the installation, commissioning & servicing of central heating systems.

Sight Glass

1.0 Operating the Boiler

1.1

In Operation

The Potterton Promax HE Plus is a range of high efficiency condensing boilers.

In common with other condensing boilers its exceptional efficiency means the flue gases are cooled to such an extent that steam is often visible at the outside flue terminal.

The amount produced depends on system design, product use and outside air temperature but it is not harmful to the individual or the working of the boiler in any way.

Other Controls

A Potterton Electronic Programmer or other type of clock should have been fitted in your system, together with heating and hot water controls. Full instructions on the use of these controls will have been supplied with them.

1.2

To Light

1. Ensure that the main gas and electricity supplies to the boiler are ON.

2. The fan will start to run and after a short period the ignition spark will commence. Sparking will continue until the flame is established then stop automatically. Check that a flame is visible through the sight glass.

© Baxi Heating UK Ltd 2008

3

Boiler not working

START

Make sure the gas supply is turned ON and check if other gas appliances are operating (e.g. fire, cooker).

NO

If no gas, consult your supplier.

YES

Is there electricity to the boiler ?

NO

Check electrical supply to boiler is switched on.

YES

2.0 Troubleshooting

Ignition Spark will commence

YES

Boiler flame established

(Check that a flame is visible through the sight glass)

NO

Sight Glass

YES

Boiler operating satisfactorily.

YES

Boiler fails to light ?

YES

Press the Reset Button

CONTACT YOUR

INSTALLER OR

SERVICE

ENGINEER.

If boiler will not light.

Reset Button

4

© Baxi Heating UK Ltd 2008

Is the Timer ON and calling for heat ?

12

1

11

2

10

Typical examples of external timer

7

6

5

CH ON CH OFF

YES

NO

Ensure timer is set for Central

Heating ON (see any instructions supplied with timer)

2.0 Troubleshooting

Is the Room Thermostat (if fitted) set high enough ?

NO

5

10

15

20

25

YES

Turn Room Thermostat to maximum setting

(typical example shown)

5

10

15

20

25

If you don’t know what you need to do to get the boiler to light, or need help with the system and controls, contact your installer as soon as possible

© Baxi Heating UK Ltd 2008

5

Fig. 1

5mm Min

500mm

For Servicing

Purposes

390mm

3.0 Clearances

5mm Min

200mm

600mm

50mm

At Least

1.5°

3.1

For your Safety

1. This appliance must have been installed in accordance with the manufacturer’s instructions and the regulations in force.

2. Any modification that may interfere with the normal operation of the appliance without express written permission from the manufacturer or his agent could invalidate the appliance warranty. In GB this could also infringe the Gas Safety (Installation and Use) Regulations.

GB - Heating Industry definition meaning England, Scotland,

Wales, Northern Ireland, Isle of Man and the Channel Isles

3. Your boiler must not be operated without the casing correctly fitted.

4. Do not interfere with any sealed components on this boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum clearances for Safety and Maintenance

(Figs. 1 & 2):-

Top

Bottom

Left side

Right Side

Front

- 200mm

- 50mm

- 5mm

- 5mm

- 5mm (In Operation)

- 500mm (For Servicing)

7. If your boiler is installed in a compartment, do not use it for storage purposes. Do not obstruct any purpose provided ventilation openings.

8. Flammable materials must not be stored in close proximity to your boiler.

9. Avoid skin contact when your boiler is in operation, as some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house, does not become damaged or obstructed, particularly by foliage.

11. It is important that the condensate drain system is not blocked, modified or damaged in any way as this would affect the operation of your boiler. Your installer should have insulated any exposed pipework.

Fig. 2

5mm

In Operation

320mm

6

© Baxi Heating UK Ltd 2008

4.0 Care of the Boiler

4.1

Cleaning the Outercase

The painted panels should be wiped with a damp cloth and then dried completely. DO NOT USE ABRASIVE

CLEANING AGENTS.

4.2

Frost Protection

1. The boiler does not have integral frost protection. It is recommended that the installer fits a suitable protection device to the system controls if required.

For frost protection the boiler must not be switched off at the isolation switch on the wall.

© Baxi Heating UK Ltd 2008

7

CORGI

00000

PHOT

OGRAPH

Registered

Gas Installer

CARD SERIAL NO.

999999999

NAME:

A.N.Installer

COMPANY:

Newtown Heating

EXPIRES: 31 DECEMBER 2010

To confirm validity of this card please contact

CORGI on

0870 401 2300 www.corgi-group.com

Fig. 3

CORGI Registration Card

5.0 Legislation

5.1

Installation, Commissioning, Service & Repair

1. This appliance must be installed in accordance with the manufacturer’s instructions and the regulations in force.

Read the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as stated in the Gas Safety (Installation & Use)

Regulations.

3. Definition of competence: A person who works for a

CORGI registered company and holding current certificates in the relevant ACS modules, is deemed competent.

4. In IE (Eire), this must be carried out by a competent person as stated in I.S. 813 “Domestic Gas Installations”.

Lifting - This product should be lifted and handled by two people. Stooping should be avoided and protective equipment worn where necessary. Carrying & lifting equipment should be used as required, e.g. when installing in a loft space.

All CORGI registered installers carry a CORGI identification card (see Fig. 3) and have a registration number. You can check your installer is registered by telephoning 0870 4012300 or writing to:-

1 Elmwood,

Chineham Business Park,

Crockford Lane,

Basingstoke. RG24 8WG.

or check online at www.corgi-gas-safety.com

The boiler meets the requirements of Statutory

Instrument “The Boiler (Efficiency) Regulations 1993 No

3083” and is deemed to meet the requirements of

Directive 92/42/EEC on the energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by:

Notified Body 0087.

Product/Production certified by:

Notified Body 0086.

Ref: 86-BL-647

For GB/IE only.

5.2

Benchmark Commissioning Checklist

1. Please ensure that your installer hands you the boiler

Installation & Service Instructions with the “Benchmark

Commissioning Checklist sections completed. The details in the Checklist will be required in the event of any warranty work. Keep the instructions in a safe place and ensure that the Service Interval Record at the back is completed at each service visit.

8

© Baxi Heating UK Ltd 2008

6.0 Notes

© Baxi Heating UK Ltd 2008

9

10

© Baxi Heating UK Ltd 2008

6.0 Notes

7.0 Emergency

Warning !

If you smell gas

Turn off the gas supply at the meter and call your gas supplier immediately. Ventilate the property.

In GB, Transco operate a 24 hour emergency service and the telephone number will be listed in your telephone directory.

Faulty boiler

If it is known or suspected that a fault exists on the boiler, it must not be used until the fault has been corrected by a competent person.

© Baxi Heating UK Ltd 2008

11

Please complete the boxes below

Serial Number

Date of Installation

D D M M Y Y

Installer Details (name, address and contact number(s))

Lower Door

Panel

Label

All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.

P O T T E R T O N

A T r a d i n g D i v i s i o n o f B a x i H e a t i n g U K L t d ( 3 8 7 9 1 5 6 )

A D i v i s i o n o f B a x i G r o u p

Brooks House, Coventry Road, Warwick. CV34 4LL

After Sales Service 08706 017 017 Technical Enquiries 08706 049 049

Website www.potterton.co.uk

e&oe

8.0 Warranty & Service

Standard Warranty Term & Conditions

12 Months Free Warranty - register today

To receive your 12 months free warranty please complete the form supplied with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on

08706 000 653.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible.

Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system or the operation of the boiler

You should always contact your installer first, because the fault may not be related to the boiler. If your installer confirms that the fault is within the boiler it self and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 08706 017 017 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -

2pm, excluding Christmas Day and New Years Day.

When calling heateam it would be helpful if you could have the following information to hand:-

1 boiler serial number (see opposite).

2 boiler make and model number.

3 Your installer name and address details.

4 Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be faulty from manufacture.

Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.

The warranty runs for 12 months from the date your product is installed.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.

Any other defects or failures, either in the connected heating system or outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.

Annual Service

To ensure you receive the maximum efficiency from your boiler we recommend your boiler has an annual service so you and your family can continue to enjoy heating and hot water comfort.

To arrange an annual service from one of our Baxi Heating UK Ltd heating experts, please call Tel: 08706 096 096.

© Baxi Heating UK Ltd 2008 Comp N o 5113639 - Iss 6 - 4/08