IBM MC4 System Storage Productivity Center User’s Guide

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IBM System Storage Productivity Center
User’s Guide
Version 1 Release 4
SC27-2336-03
IBM System Storage Productivity Center
User’s Guide
Version 1 Release 4
SC27-2336-03
Note:
Before using this information and the product it supports, read the information in “Notices” on page 159.
This edition applies to Version 1, Release 4 of IBM System Storage Productivity Center and to all subsequent
releases and modifications until otherwise indicated in new editions.
This edition replaces SC27-2336-02.
&copy; Copyright International Business Machines Corporation 2007, 2009.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety and environmental notices . . . vii
|
Safety information . . . . . . . . .
Notices and statements in this document. .
Safety notices . . . . . . . . . . .
United Kingdom telecommunications safety
requirement . . . . . . . . . . .
Other safety information . . . . . . .
.
. vii
. . . ix
. . . x
.
.
.
.
.
. xv
. xv
Preface . . . . . . . . . . . . . . xvii
Who should read this guide . . . . . . . . xvii
Publications . . . . . . . . . . . . . xviii
IBM System Storage Productivity Center
publications . . . . . . . . . . . . xviii
Tivoli Storage Productivity Center publications
xix
Tivoli Storage Productivity Center for
Replication publications . . . . . . . . . xix
System Storage DS3000 publications . . . . . xx
System Storage DS4000 and DS5000 publications xxi
System Storage DS8000 publications. . . . . xxii
IBM System Storage DS Open Application
Programming Interface publications . . . . . xxii
System Storage SAN Volume Controller
publications . . . . . . . . . . . . . xxii
DB2 Database for Linux, UNIX, and Windows
publications . . . . . . . . . . . . xxiii
IBM Redbooks. . . . . . . . . . . . xxiii
Translated publications . . . . . . . . . xxiv
Accessing publications online. . . . . . . xxiv
Ordering publications . . . . . . . . . xxiv
Providing feedback about publications. . . . xxiv
Conventions used in this guide . . . . . . . xxv
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New for IBM System Storage
Productivity Center Version 1.4 . . . xxvii
New in Release 1.3.2 . . . . . . . . xxix
Chapter 1. Overview . . . . . . . . . 1
|
Tivoli Storage Productivity Center demonstration . . 9
IBM System Storage Productivity Center options . . 9
IBM System Storage Productivity Center packages
10
Maintaining user IDs and passwords . . . . . . 14
Identifying responsibilities for maintaining,
upgrading, and configuring the SSPC server . . . 16
IBM System Storage Productivity Center desktop . . 17
Chapter 2. Planning . . . . . . . . . 19
Planning work sheet . . . . . . .
Web browsers . . . . . . . . .
Microsoft Phishing Filter . . . . .
User IDs, passwords, and user roles . .
Initial tasks for installing and configuring
. .
. .
. .
. .
SSPC
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Chapter 3. Setting up the SSPC server
&copy; Copyright IBM Corp. 2007, 2009
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25
29
Introduction . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . .
For the customer: preparing for the installation .
For the IBM Service Representative: installing the
hardware . . . . . . . . . . . . . .
For the IBM service representative: configuring the
operating system . . . . . . . . . . .
For the IBM service representative: completing the
initial configuration tasks . . . . . . . . .
For the IBM service representative: completing the
installation . . . . . . . . . . . . .
For the IBM service representative: testing the
installation . . . . . . . . . . . . .
Running the SSPC Password Tool . . . . . .
. 29
. 30
. 30
. 31
. 33
. 34
. 35
. 36
. 37
Chapter 4. Configuring SSPC for the
DS8000 . . . . . . . . . . . . . . 39
Chapter 5. Configuring SSPC for SAN
Volume Controller . . . . . . . . . . 47
| Chapter 6. Configuring SSPC for
| DS3000, DS4000, and DS5000 . . . . . 53
Chapter 7. Tivoli Storage Productivity
Center Basic Edition . . . . . . . . . 63
Using the topology viewer to view storage systems 63
Using the topology viewer to see storage systems
managed by the SAN Volume Controller . . . . 67
Accessing reports about storage resources . . . . 69
Chapter 8. Configuring SSPC for IBM
Tivoli Storage Productivity Center for
Replication . . . . . . . . . . . . . 73
Chapter 9. Additional configuration for
System Storage Productivity Center . . 79
Changing the server host name when DB2 extended
security is off . . . . . . . . . . . . . .
Changing the server host name when DB2 extended
security is on . . . . . . . . . . . . . .
Turning DB2 extended security on . . . . . . .
Adding user IDs to SSPC . . . . . . . . . .
Enabling a non-Administrator user ID to create a
backup image . . . . . . . . . . . . .
Starting management commands for the DS CIM
agent . . . . . . . . . . . . . . . .
79
79
81
82
84
86
Chapter 10. Managing System Storage
Productivity Center . . . . . . . . . 87
Accessing the System Storage Productivity Center
online help . . . . . . . . . . . . .
. 87
iii
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Element managers . . . . . . . . . . .
Starting the DS8000 GUI from the element
manager . . . . . . . . . . . . .
CIM object manager . . . . . . . . . .
Migrating SAN Volume Controller CIM agents
Single sign-on . . . . . . . . . . . .
Selecting the user authentication method to use
with single sign-on . . . . . . . . . .
Changing the user authentication method . .
Changing the LTPA token expiration for single
sign-on . . . . . . . . . . . . . .
Launch in context . . . . . . . . . . .
Configuring SSPC for Remote Desktop connection
Configuring Tivoli Storage Productivity Center for
DS8000 LDAP support. . . . . . . . . .
Verifying the IBM Tivoli Storage Productivity
Center version . . . . . . . . . . . .
Verifying the IBM System Storage Productivity
Center version . . . . . . . . . . . .
Verifying the DS3000, DS4000, DS5000 Storage
Manager GUI version . . . . . . . . .
Appendix A. IBM Tivoli Storage
Productivity Center licenses . . . . . 127
. 88
. 90
. 90
91
. 92
Appendix B. Reference information
. 93
. 93
. 98
. 98
99
. 99
. 103
Appendix C. Troubleshooting topics
. 104
. 104
Chapter 11. Upgrading the features of
IBM System Storage Productivity
Center . . . . . . . . . . . . . . 105
Adding an installation license . . . . . . .
Upgrading Tivoli Storage Productivity Center .
Upgrading the DS8000 GUI . . . . . . .
Upgrading the SAN Volume Controller Console
Upgrading Tivoli Storage Productivity Center for
Replication . . . . . . . . . . . . .
Upgrading the DSCIMCLI . . . . . . . .
Upgrading the DS Storage Manager . . . . .
. 105
. 106
. 107
107
. 107
. 107
. 108
Chapter 12. Backing up and
recovering the SSPC system. . . . . 109
Backing up the SSPC system .
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. 109
110
| Recovering the SSPC system . . . . . . . .
Manually setting up the LSI Configuration
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Utility Program. . . . . . . . . . . .
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Recovering the SSPC system if you backed it up
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Recovering the SSPC image if you did not back
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it up . . . . . . . . . . . . . . .
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Backing up the IBM Tivoli Storage Productivity
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Center database . . . . . . . . . . .
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Backing up and recovering Tivoli Storage
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Productivity Center for Replication . . . . .
|
110
112
115
116
117
Chapter 13. Troubleshooting System
Storage Productivity Center . . . . . 119
Subscribing to technical support Web sites. . . .
Support Web sites . . . . . . . . . . . .
Documentation . . . . . . . . . . . . .
Before you call . . . . . . . . . . . . .
Things to know about customer support for SSPC
Contacting customer support . . . . . . . .
IBM Taiwan product service . . . . . . . .
Troubleshooting Tivoli Storage Productivity Center
problems . . . . . . . . . . . . . . .
iv
119
120
121
122
123
124
125
125
IBM System Storage Productivity Center: User’s Guide
133
TCP/IP ports used by System Storage Productivity
Center . . . . . . . . . . . . . . . .
Understanding Internet Protocol Version 6 support
IPv6 considerations in Tivoli Storage
Productivity Center . . . . . . . . . .
For the customer: activating the Microsoft
Windows license . . . . . . . . . . . .
Getting security updates to the Windows operating
system . . . . . . . . . . . . . . .
Getting security updates through the Internet
Getting security updates outside of the Internet
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133
135
137
138
139
139
139
141
Error message: A duplicate name exists on the
network . . . . . . . . . . . . . .
Element managers on the same HMC also appear
in the element manager table . . . . . . .
Error message: GUI8333E Failed to log in to
DS8000 Element manager . . . . . . . .
Duplicate entries in element manager table . .
Cannot save audit logs to System Storage
Productivity Center . . . . . . . . . .
Error message: SQL1046N The authorization ID is
not valid . . . . . . . . . . . . . .
Installing the DS Storage Manager GUI fails using
the Firefox browser . . . . . . . . . .
Tivoli Productivity Center for Replication Add
storage subsystem button is disabled . . . .
Multiple warning windows when accessing Java
Web Start. . . . . . . . . . . . . .
Prompt to download a .jnlp file . . . . . .
Prompt to download and not run a .jnlp file . .
. 141
. 141
. 142
. 144
. 144
. 145
. 146
. 146
. 147
. 147
. 147
Appendix D. Installing System Storage
Productivity Center components . . . 149
Installing System Storage Productivity Center .
Installing the SAN Volume Controller Console .
Installing the agents and Agent Manager . . .
. 149
. 150
. 150
Appendix E. Uninstalling IBM System
Storage Productivity Center
components . . . . . . . . . . . . 153
Uninstalling the DS3000, DS4000, or DS5000
Storage Manager GUI . . . . . . . .
.
. 153
Appendix F. Evaluating the Tivoli
Storage Productivity Center for
Replication (try and buy) product . . . 155
Appendix G. Accessibility features for
IBM Tivoli Storage Productivity Center 157
Notices . . . . . . . . . . . . . . 159
Trademarks .
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Important notes . . . . . . . . . . .
Particulate Contamination . . . . . . . .
Electronic emission notices . . . . . . . .
Federal Communications Commission (FCC)
statement. . . . . . . . . . . . .
Industry Canada Class A emission compliance
statement. . . . . . . . . . . . .
Australia and New Zealand Class A statement
European Union EMC Directive conformance
statement. . . . . . . . . . . . .
Germany Class A warning statement . . .
. 161
. 162
. 163
. 163
. 163
163
. 163
. 164
Korea Class A Electronic Emission statement
People’s Republic of China Class A warning
statement. . . . . . . . . . . . . .
Taiwan Class A warning statement . . . . .
Japan Voluntary Control Council for Interference
(VCCI) statement . . . . . . . . . . .
165
165
165
165
Glossary . . . . . . . . . . . . . 167
Index . . . . . . . . . . . . . . . 173
Contents
v
vi
IBM System Storage Productivity Center: User’s Guide
Safety and environmental notices
Be sure to read all caution and danger statements in this document before using
this product. Read any additional safety information that comes with the server or
optional device before you install the device. The environmental notices that apply
to this product are provided in the IBM Environmental Notices and User Guide,
Z125-5823. This guide is located on the IBM System Storage Productivity Center
Documentation CD.
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informa&ccedil;&otilde;es de Seguran&ccedil;a.
Pred instalac&iacute; tohoto produktu si prectete pr&iacute;rucku bezpecnostn&iacute;ch instrukc&iacute;.
L&aelig;s sikkerhedsforskrifterne, f&oslash;r du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat t&auml;m&auml;n tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de s&eacute;curit&eacute;.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
&copy; Copyright IBM Corp. 2007, 2009
vii
Les sikkerhetsinformasjonen (Safety Information) f&oslash;r du installerer dette produktet.
Antes de instalar este produto, leia as Informa&ccedil;&otilde;es sobre Seguran&ccedil;a.
Antes de instalar este producto, lea la informaci&oacute;n de seguridad.
L&auml;s s&auml;kerhetsinformationen innan du installerar den h&auml;r produkten.
viii
IBM System Storage Productivity Center: User’s Guide
Notices and statements in this document
You can locate the translated version of any safety notice or statement in this
document.
Important:
Each caution and danger statement in this document is labeled with a number.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the
multilingual IBM&reg; Safety Information document which is located on the
documentation CD that came with the product.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the IBM Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with
the server or optional device before you install the device.
The following notices and statements may be used in this document:
v Attention: These notices indicate potential damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Safety and environmental notices
ix
Safety notices
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
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IBM System Storage Productivity Center: User’s Guide
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100&deg;C (212&deg;F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Safety and environmental notices
xi
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Statement 4
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
CAUTION:
Use safe practices when lifting.
xii
IBM System Storage Productivity Center: User’s Guide
≥ 55 kg (121.2 lb)
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
Statement 6
CAUTION:
Do not place any objects on top of a rack-mounted device unless that
rack-mounted device is intended for use as a shelf.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Safety and environmental notices
xiii
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
xiv
IBM System Storage Productivity Center: User’s Guide
Statement 26
CAUTION:
Do not place any object on top of rack-mounted devices.
United Kingdom telecommunications safety requirement
Notice to customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public communications systems in the United Kingdom.
|
Other safety information
|
|
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IBM System Storage™ Productivity Center has specific requirements for voltage,
usage with visual-display workplace devices, and usage of a telecommunication
line cord.
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The System Storage Productivity Center server is suitable for use on an
information technology power-distribution system whose maximum
phase-to-phase voltage is 240 V under any distribution fault condition.
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Restriction: This product is not suitable for use with visual-display workplace
devices according to Clause 2 of the German Ordinance for Work with Visual
Display Units.
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Attention: Use a telecommunication line cord that is size No. 26 American wire
gauge (AWG) or larger, and is listed by Underwriters Laboratories (UL) or certified
by the Canadian Standards Association (CSA).
|
|
|
|
Attention: Use a telecommunication line cord that has a size of American wire
gauge (AWG) 26 or larger, and is listed by Underwriters Laboratories (UL) or
certified by the Canadian Standards Association (CSA).
Safety and environmental notices
xv
xvi
IBM System Storage Productivity Center: User’s Guide
Preface
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This publication contains information about how to set up and use IBM System
Storage Productivity Center (SSPC).
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SSPC is an IBM Machine Type 2805 Model MC4 server that is preinstalled with
IBM Tivoli&reg; Storage Productivity Center storage-management software on the
Microsoft&reg; Windows&reg; Server 2008 32-bit Enterprise Edition operating system. SSPC
centralizes management of complex and heterogeneous storage environments,
including IBM enterprise storage systems and vendor-acquired storage systems. In
addition, with proper licensing, SSPC provides advanced copy-service functions for
IBM enterprise storage-systems hardware (such as IBM System Storage DS8000&reg;
and IBM System Storage SAN Volume Controller) by using IBM Tivoli Storage
Productivity Center for Replication.
Who should read this guide
|
|
|
|
This publication is intended for administrators and users who are installing,
configuring, and using Machine Type 2805 Model MC4 as IBM System Storage
Productivity Center. It provides information about setting up and configuring the
server.
It is also intended for IBM service representatives who are preparing to configure
System Storage Productivity Center. Chapter 3, “Setting up the SSPC server,” on
page 29 is specifically for the IBM service representative to perform the initial
configuration for System Storage Productivity Center.
As you work with System Storage Productivity Center, here are some general
topics you might want to be familiar with:
v Storage area network (SAN) concepts
v IBM Tivoli Storage Productivity Center concepts
v Simple Network Management Protocol (SNMP) concepts
If you are using these storage subsystems, you should also be familiar with these
products:
v IBM System Storage DS8000
v IBM System Storage DS3000
v IBM System Storage DS4000&reg;
v IBM System Storage DS5000
You should also have some knowledge about these software products that System
Storage Productivity Center uses:
v Tivoli Storage Productivity Center
v IBM Tivoli Storage Productivity Center for Replication
|
v IBM System Storage SAN Volume Controller
v IBM DB2&reg; Version 9.5 for Windows
v DS CIM agent management commands (DSCIMCLI)
&copy; Copyright IBM Corp. 2007, 2009
xvii
Publications
This section lists publications in the IBM System Storage Productivity Center
library and other related publications. It also describes how to access publications
online, how to order publications, and how to submit comments on publications.
The publications are available from the IBM publications center at
http://www.ibm.com/shop/publications/order.
IBM System Storage Productivity Center publications
Use these publications for information about how to install, configure, and use
IBM System Storage Productivity Center.
These publications are available in the Information Center at http://
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Click System Storage Productivity Center.
For PDF documents, click System Storage Productivity Center &gt; Printable
documentation.
xviii
Publication title
Order number
IBM System Storage Productivity Center Introduction and Planning
Guide
SC23-8824
IBM System Storage Productivity Center Documentation CD
SCD7-1477
Read This First: Installing the IBM System Storage Productivity Center
GI11-8938
IBM System Storage Productivity Center User’s Guide
SC27-2336
IBM System Storage Productivity Center: User’s Guide
Tivoli Storage Productivity Center publications
Use these publications for information about how to install, configure, and use
IBM Tivoli Storage Productivity Center.
The Tivoli Storage Productivity Center publications are available from the IBM
Tivoli Storage Productivity Center Information Center at http://
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation
pane, click Tivoli Storage Productivity Center.
For PDF documents, in the left navigation pane, click IBM Tivoli Storage
Productivity Center &gt; Printable documentation.
Publication title
Order number
IBM Tivoli Storage Productivity Center and IBM Tivoli Storage
Productivity Center for Replication Installation and Configuration Guide
SC27-2337
IBM Tivoli Storage Productivity Center User’s Guide
SC27-2338
IBM Tivoli Storage Productivity Center Messages
SC27-2340
IBM Tivoli Storage Productivity Center Command-Line Interface Reference SC27-2339
IBM Tivoli Storage Productivity Center Problem Determination Guide
GC27-2342
IBM Tivoli Storage Productivity Center Workflow User’s Guide
SC27-2341
Tivoli Storage Productivity Center for Replication publications
Use these publications for information about how to install, configure, and use
IBM Tivoli Storage Productivity Center for Replication.
The following table lists the IBM Tivoli Storage Productivity Center for Replication
publications. These publications are available in the Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
In the left navigation pane, click Tivoli Storage Productivity Center for
Replication &gt; Reference &gt; Publications.
Information for installing, upgrading, and uninstalling Tivoli Storage Productivity
Center for Replication is documented in the IBM Tivoli Storage Productivity Center
and IBM Tivoli Storage Productivity Center for Replication Installation and Configuration
Guide.
Publication title
Order number
IBM Tivoli Storage Productivity Center for Replication for System z v4.1
Installation and Configuration Guide
SC27-2321-00
IBM Tivoli Storage Productivity Center for Replication V4.1
Command-Line Interface User’s Guide
SC27-2323-00
IBM Tivoli Storage Productivity Center for Replication V4.1 Problem
Determination Guide
GC27-2320-00
IBM Tivoli Storage Productivity Center for Replication V4.1 User’s Guide SC27-2322-00
Preface
xix
System Storage DS3000 publications
Use these publications for information about how to install, configure, and use the
IBM System Storage DS3000.
To see the DS3000 publications, follow these steps:
1. Go to http://www.ibm.com/servers/storage/support/.
2. In the Product Family field, select Disk systems.
3.
4.
5.
6.
In the Product field, select DS3200, DS3300, or DS3400.
Click Go.
In the Support &amp; downloads pane, click Documentation.
Under Documentation, click on a document title.
Publication title
xx
Part or order
number
IBM System Storage DS3000 Storage Manager Version 10 Installation
and Support Guide for Windows, Linux, NetWare, and VMware, Tenth
Edition
46M1395
IBM System Storage DS3000 Storage Manager Version 10 Installation
and Support Guide for AIX, Linux on POWER, and Sun Solaris, Fifth
Edition
46M1396
IBM System Storage DS3200 Storage Subsystem Installation,
Maintenance, and User’s Guide, Sixth Edition
46M1392
IBM System Storage DS3300 Storage Subsystem Installation,
Maintenance, and User’s Guide, Fourth Edition
46M1393
IBM System Storage DS3400 Storage Subsystem Installation,
Maintenance, and User’s Guide, Fifth Edition
46M1394
IBM System Storage Productivity Center: User’s Guide
System Storage DS4000 and DS5000 publications
Use these publications for information about how to install, configure, and use the
IBM System Storage DS4000 and IBM DS5000.
To see the IBM DS4000 or IBM DS5000 publications, follow these steps:
1. Go to http://www.ibm.com/systems/support/storage/disk.
2. In the Product Family field, click Disk systems.
3.
4.
5.
6.
In the Product field, click the appropriate storage system.
Click Go.
Click Documentation.
Click a document.
Publication title
Order number
IBM System Storage DS4000 Concepts Guide
GC26-7734
IBM System Storage DS4000/DS5000 Fibre Channel and Serial ATA
Intermix Premium Feature Installation Overview
GC53-1137
IBM System Storage DS&reg; Storage Manager Version 10 IBM System
Storage DS Storage Manager Installation and Host Support Guide
GC53-1135
IBM System Storage DS Storage Manager Version 10.50 Copy Services
User’s Guide
GC53-1136
IBM System Storage DS4800 Storage Subsystem Quick Start Guide
GC27-2148
DS5100, DS5300 and EXP5000 Quick Start Guide
GC53-1134
IBM System Storage DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
GC26-7845
IBM System Storage DS5100 and DS5300 Storage Subsystems
Installation, User’s, and Maintenance Guide
GC53-1140
IBM System Storage DS4000/DS5000 Hard Drive and Storage Expansion
Enclosure Installation and Migration Guide
GC53-1139
IBM System Storage DS5000 EXP5000 Storage Expansion Enclosure
Installation, User’s, and Maintenance Guide
GC53-1141
IBM System Storage DS3000, DS4000, and DS5000 Command Line
Interface and Script Commands Programming Guide
GC52-1275
IBM System Storage DS4000/DS5000EXP810 Storage Expansion
Enclosure Installation, User’s and Maintenance Guide
GC26-7798
Preface
xxi
System Storage DS8000 publications
Use these publications for information about how to install, configure, and use the
IBM System Storage DS8000 system.
These publications are available from the DS8000 Information Center at
http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp.
Publication title
Order number
IBM System Storage DS8000: Host Systems Attachment Guide
SC26-7917
IBM System Storage DS8000: Introduction and Planning Guide
GC35-0515
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IBM System Storage DS Command-Line Interface User’s Guide for the
DS6000 series and DS8000 series
GC53-1127
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IBM System Storage DS8000: Architecture and Implementation
SG24-6786
IBM System Storage DS Open Application Programming
Interface publications
Use these publications for information about how to install, configure, and use the
DS CIM agent.
Publications for the IBM System Storage DS Open Application Programming
Interface are available at http://www.ibm.com/servers/storage/support/
software/cimdsoapi/. Under Support &amp; downloads, click Install → Documentation.
Select the document that applies to the version of the CIM agent.
System Storage SAN Volume Controller publications
Use these publications for information about how to install, configure, and use
IBM System Storage SAN Volume Controller.
The following table lists the SAN Volume Controller publications. These
publications are available in the SAN Volume Controller Information Center at
http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp.
xxii
Publication Title
Order Number
IBM System Storage SAN Volume Controller CIM Agent Developer’s
Guide
SC26-7904
IBM System Storage SAN Volume Controller Command-Line Interface
User’s Guide
SC26-7903
IBM System Storage SAN Volume Controller Software Installation and
Configuration Guide
SC23-6628
IBM System Storage SAN Volume Controller Host Attachment Guide
SC26-7905
IBM System Storage SAN Volume Controller Planning Guide
GA32-0551
IBM System Storage SAN Volume Controller Troubleshooting Guide
GC27-2227
IBM System Storage SAN Volume Controller Hardware Maintenance
Guide
GC27-2226
IBM System Storage SAN Volume Controller Model 2145-8G4 Hardware
Installation Guide
GC27-2220
IBM System Storage SAN Volume Controller Model 2145-8A4 Hardware
Installation Guide
GC27-2219
IBM System Storage Productivity Center: User’s Guide
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Publication Title
Order Number
IBM System Storage SAN Volume Controller Model 2145-4F2 Hardware
Installation Guide
GC27-2222
IBM System Storage SAN Volume Controller Models 2145-8F2 and 8F4
Hardware Installation Guide
GC27-2221
IBM System Storage SAN Volume Controller Model 2145-CF8 Hardware
Installation Guide
GC52-1356
DB2 Database for Linux, UNIX, and Windows publications
Use these publications for information about how to install, configure, and use
IBM DB2.
The following table lists some of the DB2 Database for Linux&reg;, UNIX&reg;, and
Microsoft Windows product publications for Version 9.5.
For a complete list of DB2 publications, go to http://publib.boulder.ibm.com/
infocenter/db2luw/v9r5/index.jsp.
Publication title
Order number
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Getting started
with DB2 installation and administration on Linux and Windows
GC23–5857
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Command
Reference
SC23–5846
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Message Reference GI11–7855
Volume 1
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Message Reference GI11–7856
Volume 2
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Migration Guide
GC23–5859
IBM DB2 Version 9.5 for Linux, UNIX, and Windows, Troubleshooting
Guide
GI11–7857
IBM Redbooks
The IBM Redbooks&reg; are books on specialized topics.
You can order publications through your IBM representative or the IBM branch
office serving your locality. You can also search for and order books of interest to
you by visiting the IBM Redbooks home page at http://www.redbooks.ibm.com/
redbooks.
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For information about IBM Tivoli Storage Productivity Center, see IBM Tivoli
Storage Productivity Center V4.1 Release Guide. Search for SG24-7725.
Preface
xxiii
Translated publications
Translated publications are available from the information center which is available
in certain translated languages. It is displayed in the language that is appropriate
for the browser locale setting.
When a locale does not have a translated version, the Information Center is
displayed in English, which is the default language. Translations of the PDFs are
available when the Information Center is translated.
Contact your service representative for more information about the translated
publications and whether translations are available in your language.
Accessing publications online
Publications for this product are available online.
You can access publications in the IBM Tivoli Storage Productivity Center
Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/
index.jsp.
The Tivoli Storage Productivity Center Information Center contains the most recent
version of the books in the product library in PDF or HTML formats, or both.
Translated documents are also available for some products.
Note: If you print PDF documents on other than letter-sized paper, in the Print
window select Fit to Printable Area in the Page Scaling field. This option is
available when you click File → Print. Fit to Printable Area ensures that the full
dimensions of a letter-sized page print on the paper that you are using.
Ordering publications
Information is provided for the ordering of IBM publications on the Internet or by
telephone.
You can order many IBM publications online at http://www.ibm.com/shop/
publications/order.
You can also order by telephone. In the United States and Canada, call
800-879-2755. In other countries, contact your IBM service representative.
Providing feedback about publications
You can provide feedback about the product or publications.
If you have comments or suggestions, complete the Systems Storage support
feedback survey at http://www.ibm.com/systems/support/storage/software/
sspc.
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xxiv
IBM System Storage Productivity Center: User’s Guide
Conventions used in this guide
This section provides information on the conventions used in this publication.
This publication uses several conventions for special terms and actions, and
operating system-dependent commands and paths.
The following typeface conventions are used in this publication:
Bold
v Lowercase and mixed-case commands that appear with text
v Command options that appear with text
v Flags that appear with text
v Graphical user interface (GUI) elements (except for titles of windows
and dialogs)
v Names of keys
Italic
v Variables
v Values you must provide
v New terms
v Words and phrases that are emphasized
v Titles of documents
monospace
v Commands and command options in examples
v Flags that appear on a separate line
v
v
v
v
v
Code examples and output
Message text
Names of files and directories
Text strings you must type, when they appear within text
Names of Java methods and classes
v HTML and XML tags also appear like this, in monospace type
For syntax notation, these conventions are used:
v &lt; &gt; (less than, greater than symbols) are used to indicate a variable value. Do
not type the &lt; &gt; symbols.
v # is the prompt for the root user on UNIX platforms.
v Uppercase and lowercase characters do matter. Type in commands exactly as
shown.
Preface
xxv
xxvi
IBM System Storage Productivity Center: User’s Guide
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New for IBM System Storage Productivity Center Version 1.4
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Use this information to learn about the new features and enhancements that are
included in IBM System Storage Productivity Center Version 1.4.
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System Storage Productivity Center 1.4 adds the following new features, functions,
and enhancements:
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New 2805-MC4
System Storage Productivity Center 2805-MC4 includes a hard drive that is
10 GB larger than the previous model. System Storage Productivity Center
2805-MC2 and 2805-MC3 are no longer available for purchase.
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IBM Tivoli Storage Productivity Center
IBM Tivoli Storage Productivity Center Basic Edition 4.1.1 is preinstalled
on the System Storage Productivity Center server.
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IBM System Storage DS8000 R5.0
You can monitor System Storage DS8000 5.0 or earlier releases with System
Storage Productivity Center.
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IBM System Storage SAN Volume Controller Console 5.1.0
IBM SAN Volume Controller Console 5.1.0 is preinstalled on the System
Storage Productivity Center server. Because version 5.1.0 no longer requires
a CIM agent to communicate with the SAN Volume Controller, a CIM
agent is not installed with the console. Instead, the console uses the CIM
agent that is embedded in the SAN Volume Controller hardware. To
manage older levels of the SAN Volume Controller, install the
corresponding CIM agent on the SSPC server. PuTTY is installed on
System Storage Productivity Center and available for key generation.
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IBM System Storage DS Storage Manager 10.60
A new version of the System Storage DS Storage Manager user interface is
available for you to optionally install on the System Storage Productivity
Center server or on a remote server. The DS Storage Manager 10.60 can
manage the IBM DS3000, IBM DS4000, and IBM DS5000. With DS Storage
Manager 10.60, when you use Tivoli Storage Productivity Center to add
and discover a DS CIM agent you can launch the DS Storage Manager
from the topology viewer, the Configuration Utility, or the Disk Manager
of Tivoli Storage Productivity Center.
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IBM Java™ 1.5
IBM Java 1.5 is preinstalled and can be used with DS Storage Manager
10.60. You do not need to download Java from Sun Microsystems.
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DS CIM agent management commands
The DS CIM agent management commands (DSCIMCLI) for Release 5.4.3
are preinstalled on the System Storage Productivity Center server.
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This document contains terminology, maintenance, and editorial changes. Technical
changes or additions to the text and illustrations are indicated by a vertical line to
the left of the change.
&copy; Copyright IBM Corp. 2007, 2009
xxvii
xxviii
IBM System Storage Productivity Center: User’s Guide
New in Release 1.3.2
Use this information to learn about the new features and enhancements that are
included in IBM System Storage Productivity Center release 1.3.2.
System Storage Productivity Center 1.3.2 adds the following new features,
functions, and enhancements:
Name change
IBM TotalStorage&reg; Productivity Center has been renamed to Tivoli Storage
Productivity Center V4.1. All user interfaces, documentation, online help,
and messages reflect the new name.
Tivoli Storage Productivity Center 4.1
IBM Tivoli Storage Productivity Center Basic Edition 4.1.0 is preinstalled
on the IBM System Storage Productivity Center server. Changes to the IBM
Tivoli Storage Productivity Center include the following major
enhancements:
Licensing changes
The following licenses are available for Tivoli Storage Productivity
Center.
v IBM Tivoli Storage Productivity Center Basic Edition
v IBM Tivoli Storage Productivity Center Standard Edition
v IBM Tivoli Storage Productivity Center for Disk
v IBM Tivoli Storage Productivity Center for Data
Integration of Tivoli Storage Productivity Center and Tivoli Storage
Productivity Center for Replication
Tivoli Storage Productivity Center and IBM Tivoli Storage
Productivity Center for Replication, previously separated products,
are now integrated. You can start the IBM Tivoli Storage
Productivity Center for Replication 4.1 user interface from within
the Tivoli Storage Productivity Center 4.1 user interface.
Integration of Tivoli Storage Productivity Center and Tivoli Integrated
Portal IBM Tivoli Integrated Portal is a standards-based architecture for
Web administration. The installation of Tivoli Integrated Portal is
required to enable single sign-on for Tivoli Storage Productivity
Center. Tivoli Storage Productivity Center now installs Tivoli
Integrated Portal along with Tivoli Storage Productivity Center.
Launch in context feature
The launch in context feature enables you to access external
applications from the Tivoli Storage Productivity Center GUI.
Three levels of launch in context exist: simple launch discovers basic
information about a device and its management; launch with
parameters navigates to a particular panel or state of an application;
and launch with single sign-on lets you access multiple external
applications by using one user ID and password.
Single sign-on authentication
Single sign-on is an authentication process that enables you to
enter one user ID and password to access multiple applications. It
requires a centralized user and group repository that all
&copy; Copyright IBM Corp. 2007, 2009
xxix
participating applications can access, such as a directory that
complies with the Lightweight Directory Access Protocol (LDAP).
Support of Storage Resource agents
On Microsoft Windows, AIX&reg;, and Linux, Tivoli Storage
Productivity Center supports Storage Resource agents. The Storage
Resource agent probe provides the same information as
information that is collected by probes that use the Data agent. The
Storage Resource agents do not require the Agent Manager. Storage
Resource agents offer a variety of asset reports, as well as topology
and Data Path Explorer functions.
Support for IBM DB2 9.5
Tivoli Storage Productivity Center now supports DB2 9.5. You can
migrate your Tivoli Storage Productivity Center databases from
DB2 9.1 or DB2 8.2 to DB2 9.5. DB2 9.5 is optional. Tivoli Storage
Productivity Center continues to support DB2 9.1.
System Storage SAN Volume Controller
IBM SAN Volume Controller console and SAN Volume Controller CIM
agent 4.3.1 are preinstalled on the IBM System Storage Productivity Center
server.
To communicate with the SAN Volume Controller, the SAN Volume
Controller console can use a CIM agent that is embedded in the SAN
Volume Controller hardware or a proxy CIM agent that is installed on
other hardware. When you add a SAN Volume Controller CIM agent to the
Tivoli Storage Productivity Center, you can use the embedded CIM agent
or the proxy CIM agent.
System Storage DS Storage Manager
A new version of the IBM System Storage DS Storage Manager user
interface is available for you to optionally install on the System Storage
Productivity Center server or on a remote server. The DS Storage Manager
10.50 can manage the DS3000, DS4000, and DS5000.
DS CIM agent management commands
The DS CIM agent management commands (DSCIMCLI) for 5.4.2 are
preinstalled on the System Storage Productivity Center system.
Enhancements to Password Tool
The Password Tool that you use to change the DB2 user, WebSphere&reg; user,
and DB2 service passwords now generates fewer messages and command
windows.
This document contains terminology, maintenance, and editorial changes. Technical
changes or additions to the text and illustrations are indicated by a vertical line to
the left of the change.
xxx
IBM System Storage Productivity Center: User’s Guide
Chapter 1. Overview
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IBM System Storage Productivity Center (SSPC) is an IBM Machine Type 2805
server and preinstalled software that can help you improve and centralize the
management of your storage environment through the integration of products. It
provides a single point from which to manage your storage systems.
System Storage Productivity Center simplifies storage management by:
v Centralizing the management of storage network resources with IBM storage
management software
v Providing greater synergy between storage management software and IBM
storage devices
v Reducing the number of servers that are required to manage your software
infrastructure
v Providing a simple migration path from basic device management to using
storage management applications that provide higher-level functions
System Storage Productivity Center is a 1U, rack-mounted hardware appliance that
has IBM Tivoli Storage Productivity Center Basic Edition and IBM Tivoli Storage
Productivity Center for Replication installed on it. See Figure 1 for a view of the
hardware.
Figure 1. Front view of the System Storage Productivity Center server. The illustrations in this
document might differ slightly from your model.
Figure 2 on page 2 shows an overview of how the System Storage Productivity
Center, IBM Tivoli Storage Productivity Center, IBM Tivoli Storage Productivity
Center for Replication, and the hardware and software for IBM System Storage
DS8000, IBM System Storage SAN Volume Controller, IBM System Storage DS3000,
IBM System Storage DS4000, and IBM System Storage D5000 all relate with each
other.
Note: The IBM Tivoli Storage Productivity Center was formerly the IBM
TotalStorage Productivity Center.
&copy; Copyright IBM Corp. 2007, 2009
1
System Storage Productivity Center
Tivoli Storage Productivity Center
Basic Edition
DS4000
JWS
SAN Volume
Controller
Cluster
SVC CIM
Agent
DS8000 Hardware
Management Console
DS8000 Element
Manager Console
Tivoli Storage Productivity
Center for Replication
DS8000 CIM
Agent
DS8000 Storage
Manager
SAN Volume Controller Console
DS 8000
DS3000/4000/5000
CIM Agent
DS4000
DS4000 Storage Manager
If installed via JWS
Figure 2. Overview of System Storage Productivity Center
System Storage Productivity Center provides integration of storage management
applications for the following products:
IBM Tivoli Storage Productivity Center Basic Edition
IBM Tivoli Storage Productivity Center Basic Edition simplifies the
complexity of managing multiple SAN-attached storage devices because
you can perform device configuration and management of SAN-attached
devices from a single console.
With Basic Edition, you can manage network storage components based on
SMI-S, such as:
v IBM System Storage SAN Volume Controller
v IBM TotalStorage Enterprise Storage Server&reg; (ESS)
v IBM System Storage disk systems (DS3000, DS4000, DS5000, DS6000™,
and DS8000 series)
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v Other storage systems that use SMI-S standards
Device discovery is performed by Service Location Protocol (SLP), as
specified by SMI-S. Configuration of the discovered devices is possible in
conjunction with CIM agents associated with those devices, using the
standard mechanisms defined in SMI-S. Tivoli Storage Productivity Center
gathers events and can start an element manager specific to each
discovered device.
For SAN fabrics, Tivoli Storage Productivity Center simplifies the
management and improves the availability of the SAN environment. You
can monitor and report on SAN resources and use a single location for
zone control. Tivoli Storage Productivity Center discovers existing zones
and zone members so that you can modify or delete them. You can create
new zones, and you can also use aliases.
Tivoli Storage Productivity Center gives you the ability to view events
happening in your SAN environment and record state changes. Events
related to topology changes or updates can be forwarded to the IBM Tivoli
Enterprise Console&reg;, to another manager that uses Simple Network
Manager Protocol (SNMP), or to both.
2
IBM System Storage Productivity Center: User’s Guide
For the SAN fabric, Tivoli Storage Productivity Center works with host bus
adapters (HBAs), disk systems, tape systems, SAN switches, routers, and
gateways.
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SSPC might also be used with other hardware because that hardware is
used by Tivoli Storage Productivity Center. For a complete list of
supported devices, go to http://www.ibm.com/software/sysmgmt/products/
support/IBMTotalStorageProductivityCenterStandardEdition.html and
click Plan → [View all Plan documents].
Integrated into the IBM Tivoli Storage Productivity Center are both the
IBM Tivoli Storage Productivity Center for Replication and the IBM Tivoli
Integrated Portal.
Note: Tivoli Storage Productivity Center for Replication was formerly a
separate product.
IBM Tivoli Integrated Portal is a standards-based architecture for Web
administration. You can access Tivoli Storage Productivity Center and
Tivoli Storage Productivity Center for Replication from the Tivoli
Integrated Portal GUI, and you can access Tivoli Storage Productivity
Center for Replication from the Tivoli Storage Productivity Center GUI.
With the Tivoli Storage Productivity Center, components of the Tivoli
Integrated Portal, Tivoli Storage Productivity Center for Replication, and
Tivoli Storage Productivity Center are automatically configured to use a
feature known as launch in context. The launch in context feature gives you
the ability to access external applications from the Tivoli Storage
Productivity Center GUI. The most prevalent external applications that use
the launch in context feature are element managers. An element manager is
typically vendor-specific software that administers a particular storage
device. The launch in context feature provides starting points in the Tivoli
Storage Productivity Center GUI so you can click a button or select a menu
item to start an element manager and work with a specific device.
There are three levels of launch in context ability:
Simple launch
This level exists in TotalStorage Productivity Center 3.3.2. Tivoli
Storage Productivity Center discovers basic information about the
device and the management of the device.
Launch with parameters
You can specify additional parameters in the URL or command-line
interface when starting an application. When the parameters are
passed, you can navigate to a particular panel or state of the
application that was started. You can also identify objects to
operate on and possibly provide values to use in the operation.
Launch with single sign-on
You can enhance the launch in context feature to include single
sign-on. Single sign-on is an authentication process that lets you
enter one user ID and password to access multiple applications.
Single sign-on integrates with the launch in context feature so that
you can move from one application to a specific location in a
second application. An external application can use single sign-on
to authenticate with the same user repository as Tivoli Storage
Productivity Center. An example of such a user repository is a
directory that complies with the Lightweight Directory Access
Protocol (LDAP).
Chapter 1. Overview
3
External applications that do not include the WebSphere
Application Server require the authentication service that is
provided by Tivoli Integrated Portal. For example, the element
managers for the IBM System Storage DS8000 (the DS8000 Storage
Manager) and the SAN Volume Controller both use the
authentication service of Tivoli Integrated Portal to handle launch
in context with single sign-on from the Tivoli Storage Productivity
Center GUI.
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The installation of Tivoli Integrated Portal is required to enable
single sign-on for Tivoli Storage Productivity Center. Single sign-on
lets you access:
v Tivoli Storage Productivity Center and Tivoli Storage
Productivity Center for Replication from the Tivoli Integrated
Portal GUI
v Tivoli Storage Productivity Center for Replication from the Tivoli
Storage Productivity Center GUI
v External applications, such as element managers from the Tivoli
Storage Productivity Center GUI
The single sign-on feature requires a centralized user and group
repository, such as an LDAP-compliant directory, that all
participating applications can access. Also, Tivoli Storage
Productivity Center uses Lightweight Third Party Authentication
(LTPA) tokens to pass the user information between applications.
To use LTPA tokens for single sign-on, each participating
application must possess the same set of keys to encode and
decode the user information contained in the token. As an
additional security feature, the LTPA tokens expire after a
determined amount of time. When the tokens expire, you must
reenter your user ID and password information.
If you select operating system authentication, the use of the single
sign-on feature is limited. Operating system authentication does
not use single sign-on for element managers, even when the
element manager is installed on the same server as Tivoli Storage
Productivity Center. For more information about authentication,
see “Single sign-on” on page 92.
Tivoli Storage Productivity Center works with Storage Resource agents on
Microsoft Windows, AIX, and Linux. The Storage Resource agent probe is
equivalent to the information that is collected by probes that use the Data
agent. The Storage Resource agents do not require the Agent Manager and
can be deployed to other systems by using the Tivoli Storage Productivity
Center GUI on the server system. Storage Resource agents offer asset
reports (including reports for HBAs), capacity reports,
subsystem-to-host-storage correlation (including multipathing information),
and topology and Data Path Explorer functions. They do not offer file
system scans, discovery or topology of network-attached storage, zoning
and zone control functions, or subsystem device-driver configuration. For
this information, you can continue to use the Data agent and Fabric agent.
For additional information and to view sample reports, see “Accessing
reports about storage resources” on page 69.
Tivoli Storage Productivity Center now works with DB2 9.5. You can,
optionally, migrate your Tivoli Storage Productivity Center databases from
DB2 9.1 or DB2 8.2 to DB2 9.5. Tivoli Storage Productivity Center continues
to work with DB2 9.1.
4
IBM System Storage Productivity Center: User’s Guide
System Storage DS8000 Storage Manager
The IBM System Storage DS8000 Storage Manager user interface is
accessible from the Tivoli Storage Productivity Center user interface. Tivoli
Storage Productivity Center provides a DS8000 element manager page,
which you can use to add and manage multiple DS8000 element managers
from one console. With the DS8000 element manager page, you can:
v Access the IBM DS8000 Storage Manager interface that is embedded in
the DS8000 Hardware Management Console (HMC) and
v Use the IBM DS8000 Storage Manager interface to configure and
administer its associated IBM DS8000 storage arrays.
The HMC is the console located inside the IBM DS8000 storage system.
Starting with Release 2, the IBM DS8000 includes the CIM agent, the
Enterprise Storage Server Network Interface Server, and the client as well
as the disk drives. The HMC uses WebSphere to display Web pages to the
Web browser that is embedded in the Tivoli Storage Productivity Center
user interface, a browser directly on the HMC, or an external browser.
Starting with Release 3, the use of the Tivoli Storage Productivity Center
user interface is required. If the IBM DS8000 has an HMC that has been
upgraded from Release 2 to Release 3 or later, you can start the user
interface through an external browser.
The IBM DS8000 Storage Manager is preinstalled on the DS8000 HMC.
This software will continue to be included with the HMC.
The CIM agent for the IBM DS8000 is embedded in the HMC. Tivoli
Storage Productivity Center can be configured to communicate with the
CIM agent. The CIM agent is required for storage asset information,
provisioning, alerting, and performance monitoring. The CIM agent
conforms to the Storage Networking Industry Association (SNIA) Storage
Management Initiative - Specification (SMI-S) to provide a communication
transport between Tivoli Storage Productivity Center and the managed
devices. The CIM agent must be enabled by the IBM service representative
for R2, R3, and R4, but not for R4.1 or later. The CIM agent is enabled by
default for R4.1 or later.
The DS CIM agent that is embedded in the IBM DS8000 must be
configured. To configure the DS CIM agent, you can click the Launch
DSCIMCLI icon on the desktop to open a command prompt window. For
information about the DSCIMCLI, go to: http://www.ibm.com/servers/
storage/support/software/cimdsoapi/
System Storage SAN Volume Controller
The SAN Volume Controller combines software and hardware into an
appliance that uses symmetric virtualization.
Symmetric virtualization creates a pool of managed disks (MDisks) from
the attached storage systems. Those storage systems are then mapped to a
set of virtual disks (VDisks) for use by attached host systems. System
administrators can view and access a common pool of storage on the SAN.
The IBM System Storage SAN Volume Controller Console is installed with
System Storage Productivity Center. The SAN Volume Controller Console
is a separate icon from the Tivoli Storage Productivity Center user interface
icon on your desktop.
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With version 5.1.0, the SAN Volume Controller Console no longer requires
a CIM agent to communicate with the SAN Volume Controller. As a result,
a CIM agent is not included as part of the graphical user interface (GUI) of
Chapter 1. Overview
5
the SAN Volume Controller. Instead, the console uses the CIM agent that is
embedded in the SAN Volume Controller hardware. If it is necessary to
manage an older level of the SAN Volume Controller, install the
corresponding CIM agent on the SSPC server. PuTTY is installed on SSPC
and available for key generation.
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The SAN Volume Controller software performs the following functions for
the host systems that attach to SAN Volume Controller over the SAN:
v Creates a single pool of storage
v Provides logical unit virtualization
v Manages logical volumes
v Mirrors logical volumes
The SAN Volume Controller also provides the following features:
v Large cache
v Copy Services
– FlashCopy&reg; (point-in-time copy)
– Metro Mirror (synchronous copy)
– Global Mirror (asynchronous copy)
– Data migration
v Space management
– Mapping that is based on performance of the characteristics that you
want
– Service quality metering
– Space-efficient logical volumes (thin provisioning)
The SAN Volume Controller hardware consists of a SAN Volume
Controller node that is an individual server in a SAN Volume Controller
cluster.
The nodes are always installed in pairs, with a minimum of one and a
maximum of four pairs of nodes constituting a cluster. Each pair of nodes
is known as an I/O group. All I/O operations that are managed by the
nodes in an I/O group are cached on both nodes. I/O groups take the
storage that is presented to the SAN as MDisks by the storage systems and
translates the storage into logical disks, known as VDisks, that are used by
applications on the hosts. A node resides in only one I/O group and
provides access to the VDisks in that I/O group.
With SAN Volume Controller, you can work with virtual disk copies, so
that when the SAN Volume Controller is probed by Tivoli Storage
Productivity Center, all virtual disks have underlying logical volumes
representing the virtual disk.
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Tivoli Storage Productivity Center for Replication
Beginning with Release 4.1, IBM Tivoli Storage Productivity Center for
Replication and Tivoli Storage Productivity Center, previously separated
products, are integrated. This means that you can start the IBM Tivoli
Storage Productivity Center for Replication user interface from within the
Tivoli Storage Productivity Center user interface.
By concentrating support for different hardware, interface implementations,
element managers, and session managers into a single product, Tivoli
Storage Productivity Center for Replication acts as an IBM single point of
control for hardware-provided copy services. For high-level interfaces, it
6
IBM System Storage Productivity Center: User’s Guide
leverages use of copy services by providing a standard interface, standard
states, and standard status across different copy types and different
hardware. For example, the basic functions of Tivoli Storage Productivity
Center for Replication 4.1 provide management of IBM FlashCopy, Metro
Mirror and Global Mirror capabilities for the IBM ESS Model 800, IBM
DS6000, and IBM DS8000. Tivoli Storage Productivity Center for
Replication also manages FlashCopy and Metro Mirror for the SAN
Volume Controller.
System Storage Productivity Center requires you to purchase and accept
the license for the Tivoli Storage Productivity Center for Replication Two
Site Business Continuity (BC), Tivoli Storage Productivity Center for
Replication Three Site Business Continuity (BC), or a 60-day trial version
(try and buy) before using the product.
Two Site BC provides continuous availability and disaster recovery
solutions by using point-in-time replication, which includes FlashCopy, and
continuous replication, which includes Metro Mirror, Global Mirror, and
Metro Global Mirror. With Tivoli Storage Productivity Center for
Replication Two Site BC, you can use failover and failback to ensure that
your data exists on both of your sites, and you can reverse the direction of
your sessions’ data flow (making your secondary site your primary site, if
necessary).
Three Site BC is an optional feature that provides you with all of the
capabilities of Tivoli Storage Productivity Center for Replication Two Site,
as well as the ability to perform a Metro Global Mirror (with
failover/failback) to secondary and tertiary sites.
Note: There are different hardware feature codes that you must purchase
and install on the hardware itself for different hardware features to work.
For example, if you want to use FlashCopy on the DS8000, you must have
the hardware feature code to run FlashCopy on the DS8000. To determine
the feature codes for supported hardware, contact your IBM marketing
representative.
Tivoli Storage Productivity Center for Replication is available on a trial
basis before purchase. For information, see Appendix F, “Evaluating the
Tivoli Storage Productivity Center for Replication (try and buy) product,”
on page 155.
With the integration of IBM Tivoli Storage Productivity Center for
Replication and Tivoli Storage Productivity Center, you can:
v Access Tivoli Storage Productivity Center and Tivoli Storage
Productivity Center for Replication from the Tivoli Integrated Portal
GUI, and access Tivoli Storage Productivity Center for Replication from
the Tivoli Storage Productivity Center GUI.
v Use the Tivoli Storage Productivity Center GUI to set up Tivoli Storage
Productivity Center for Replication SNMP alerts and IBM Tivoli
Enterprise Console events.
v Provide a Tivoli Storage Productivity Center superuser role that has
authority over all Tivoli Storage Productivity Center commands. Tivoli
Storage Productivity Center for Replication includes a replication
administrator role that has authority to all Tivoli Storage Productivity
Center for Replication commands. Tivoli Storage Productivity Center for
Replication will honor the Tivoli Storage Productivity Center superuser
Chapter 1. Overview
7
role, giving the superuser role authority over all Tivoli Storage
Productivity Center and Tivoli Storage Productivity Center for
Replication commands.
IBM System Storage DS3000, DS4000, and DS5000 Storage Manager
You can optionally install the DS3000, DS4000, and DS5000 Storage
Manager user interface on the System Storage Productivity Center server,
or a remote server so that you can manage the storage systems from a
single console.
The DS4000 series of storage servers use Redundant Array of Independent
Disks (RAID) technology. RAID technology is used to protect the user data
from disk drive failures. DS4000 storage servers contain Fibre Channel (FC)
interfaces to connect both the host systems and disk drive enclosures.
The storage servers in the DS4000 series provide high system availability
through the use of hot-swappable and redundant components. This is
crucial when the storage server is placed in high-end customer
environments such as server consolidation on storage area networks
(SANs).
The DS Storage Manager software is used to configure, manage, and
troubleshoot the DS4000 or DS5000 storage servers. With DS Storage
Manager, you can:
v
v
v
v
Configure RAID arrays and logical drives
Assign logical drives to hosts
Replace and rebuild failed disk drives
Expand the size of the arrays and logical drives
v Convert from one RAID level to another
The DS Storage Manager also offers troubleshooting and management
tasks such as:
v Checking the status of the storage server components
v Updating the firmware of the RAID controllers
v Managing the storage server
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After you add and discover a DS CIM agent, you can launch the DS
Storage Manager from the user interface of the Tivoli Storage Productivity
Center 4.1.1. You can launch the Storage Manager from the topology
viewer, Configuration Utility, or Disk Manager.
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Also with DS Storage Manager, you can use advanced features of IBM
Tivoli Storage Productivity Center for Replication, such as FlashCopy,
Volume Copy, and Enhanced Remote Mirroring.
To use Tivoli Storage Productivity Center to view reports and topology
from the DS3000, DS4000, or DS5000, you must first install the Engenio
SMI-S Provider (CIM agent) for the storage system (on a separate server;
not the System Storage Productivity Center server). For information about
the Engenio SMI-S Provider, contact LSI at http://www.lsi.com/
storage_home/products_home/external_raid/management_software/
smis_provider/index.html.
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Beginning with System Storage Productivity Center 1.4, when you
configure the SSPC for the DS3000, DS4000, or DS5000, it is no longer
necessary to install Java. Instead, IBM Java 1.5 comes preinstalled on the
SSPC server.
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8
IBM System Storage Productivity Center: User’s Guide
DS CIM agent management commands
The DS CIM agent management commands (DSCIMCLI) are installed on
the System Storage Productivity Center system. The DSCIMCLI can
manage the CIM agents for DS8000, DS6000, and ESS. For information
about the CIM agent management commands, see DS Open Application
Programming Interface Reference at http://www.ibm.com/servers/storage/
support/software/cimdsoapi/. You see the ″Support for CIM Agent for DS
Open (API)″ page. Click Install &gt; Documentation. Reference the correct
document for your CIM agent.
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Use the following DS CIM agents for the specified releases:
v DS CIM agent 5.4.1 for DS8000 R4.1
v DS CIM agent 5.4.2 forDS8000 R4.2
v DS CIM agent 5.4.3 for DS8000 R4.3
Tivoli Storage Productivity Center demonstration
The Tivoli software demonstration Web site provides an introduction and a
product demonstration for the storage management products you might use.
For a demonstration of IBM Tivoli Storage Productivity Center, including an
overview, expert videos, product demonstrations, and additional resources, see
http://www.ibm.com/software/tivoli/library/demos/tpc-launchpad.html.
IBM System Storage Productivity Center options
IBM System Storage Productivity Center offers several different packages
depending on the functions you want. This topic provides information about those
packages.
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The following software components are preinstalled on the System Storage
Productivity Center 2805-MC4 server:
v The English version of Microsoft Windows Server 2008 32-bit Enterprise Edition
v IBM DB2 Enterprise Server Edition 9.5 with Fix Pack 3
v IBM Tivoli Storage Productivity Center 4.1.1
v IBM Tivoli Storage Productivity Center for Replication 4.1.1
v SAN Volume Controller Console version 5.1.0
v IBM DS CIM agent management commands (DSCIMCLI) 5.4.3
When you start the SSPC server, the system will prompt you for the acceptance of
the Windows License Agreement and for the license key.
You can optionally install these programs:
Tivoli Storage Productivity Center upgrades
There are several different commercially available packages of Tivoli
Storage Productivity Center that provide additional functionality beyond
Tivoli Storage Productivity Center Basic Edition. Tivoli Storage
Productivity Center for Disk allows you to monitor storage systems for
performance. Tivoli Storage Productivity Center for Data allows you to
collect and monitor file systems and databases. Tivoli Storage Productivity
Center Standard Edition is a bundle that includes all other packages, along
with SAN planning tools that make use of information collected from the
Tivoli Storage Productivity Center components. A complete overview of the
Tivoli Storage Productivity Center suite of products is available at
Chapter 1. Overview
9
http://www.ibm.com/systems/storage/software/center/products.html.
For instructions about upgrading Tivoli Storage Productivity Center, see
“Upgrading Tivoli Storage Productivity Center” on page 106.
DS CLI commands
You can install the DS CLI commands on the System Storage Productivity
Center server. (Do not confuse these commands with the DS CIM agent
commands: DSCIMCLI.) For information about installing DS CLI
commands, see http://publib.boulder.ibm.com/infocenter/dsichelp/
ds8000ic/index.jsp. Click Command-line interface &gt; Installing the DS
CLI.
DS3000, DS4000, or DS5000 Storage Manager user interface
You can install the DS3000, DS4000, or DS5000 Storage Manager user
interface on the SSPC server. For information about installing the user
interface, see Chapter 6, “Configuring SSPC for DS3000, DS4000, and
DS5000,” on page 53.
Antivirus software
You can install antivirus software but it is your responsibility to keep your
antivirus software up to date.
Important: As a best practice, install antivirus software on the SSPC server
but no other software (except for the upgrades to the programs listed in
this topic). While antivirus applications can offer protection to servers that
might be in an unprotected environment, installing other software can
cause port conflicts or performance issues. Other precautions that you can
take to protect the SSPC server include enabling security updates to the
operating system and establishing a backup procedure for the SSPC.
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IBM System Storage Productivity Center packages
IBM System Storage Productivity Center offers several different packages
depending on the functions you want.
When you purchase SSPC, you receive IBM Tivoli Storage Productivity Center and
IBM Tivoli Storage Productivity Center for Replication preinstalled.
Tivoli Storage Productivity Center Basic Edition
Tivoli Storage Productivity Center Basic Edition has IBM Tivoli Storage
Productivity Center for Disk functions. Tivoli Storage Productivity Center
Basic Edition offers these functions:
v Device discovery
v Disk-storage-system management including discovery, monitoring, and
provisioning (for example, volume creation and configuration) for all
devices in your SAN
v Asset and capacity reporting
v Fabric management including discovery, monitoring, and provisioning
(for example, zone control and planning)
v Tape management including discovery and monitoring
v Management of topology viewer and storage health
Tivoli Storage Productivity Center Basic Edition centralizes management of
networked storage devices that implement the SNIA Storage Management
Initiative Specification (SMI-S). This package includes support for the IBM
System Storage DS family and IBM System Storage SAN Volume
10
IBM System Storage Productivity Center: User’s Guide
Controller. Tivoli Storage Productivity Center Basic Edition can help reduce
storage management complexity and costs, and help improve data
availability using SMI-S.
You can upgrade Tivoli Storage Productivity Center Basic Edition to IBM
Tivoli Storage Productivity Center for Data, IBM Tivoli Storage
Productivity Center for Disk, or IBM Tivoli Storage Productivity Center
Standard Edition by purchasing licenses for these packages. The packages
provide features such as performance reporting, server rollup reporting,
file-level capacity utilization, SAN planning tools, and SAN configuration
analysis tools. To determine which package best suits your
storage-management needs, see Table 1. For additional information about
Tivoli Storage Productivity Center packages, see Appendix A, “IBM Tivoli
Storage Productivity Center licenses,” on page 127.
Table 1. Finding the right solution to your storage-management needs
If you need...
The best solution is...
A way to measure and forecast storage growth
IBM Tivoli Storage Productivity Center for Data
A way to rationalize and classify storage data through
the information lifecycle
IBM Tivoli Storage Productivity Center for Data
Management of disk performance
IBM Tivoli Storage Productivity Center for Disk
Management of multiple arrays
IBM Tivoli Storage Productivity Center for Disk
A tool to manage SAN configuration, availability, and
performance
IBM Tivoli Storage Productivity Center Standard Edition
A consolidated view of storage infrastructure
(Disk/SAN/capacity)
IBM Tivoli Storage Productivity Center Standard Edition
A way to measure IBM and heterogeneous storage from
a single tool
IBM Tivoli Storage Productivity Center Standard Edition
The ability to manage cumbersome tasks, such as
provisioning, zoning, configuration, monitoring, and
problem determination
IBM Tivoli Storage Productivity Center Standard Edition
More than one of the preceding storage-management
needs
IBM Tivoli Storage Productivity Center Standard Edition
The provisioning of both IBM and heterogeneous storage IBM Tivoli Storage Productivity Center Standard Edition
or IBM Tivoli Storage Productivity Center with
Advanced Provisioning
IBM Tivoli Storage Productivity Center for Replication
The basic functions of Tivoli Storage Productivity Center for Replication
provide management of IBM FlashCopy, Metro Mirror and Global Mirror
capabilities for the IBM ESS Model 800, IBM DS6000, DS8000, and IBM
SAN Volume Controller.
You can also purchase the licenses for these packages:
IBM Tivoli Storage Productivity Center for Data
The data manager is the component that is responsible for understanding
the behavior of the user data located in the file systems and databases. The
data manager includes enterprise-wide reporting and monitoring,
policy-based management, and automated capacity provisioning for
direct-attached storage (DAS), network-attached storage (NAS), and SAN
environments.
Chapter 1. Overview
11
The purpose of this component is to discover the usage patterns and
capacity utilization of the storage from an application’s point of view. The
data manager is also responsible for gathering application usage
demographics, reporting on storage from an application’s perspective, and
performing and automating actions that provision application storage
either by itself or invoking other components to do so. The data manager
is additionally responsible for collecting and analyzing performance
information from the file systems and the databases that are used by
applications.
The data manager:
v Includes many advanced features for monitoring and automating
capacity utilization of your file systems and databases, helping you
manage more storage with the same staff
v Provides enterprise and capacity reporting and role-based management
v Ensures application availability by providing storage on demand for file
systems
v Supports leading databases and provides chargeback capabilities based
on storage usage
v Supports complex heterogeneous environments such as Direct Access
Storage, network-attached storage and Storage Area Network (SAN),
including intelligent disk subsystems and tape libraries
IBM Tivoli Storage Productivity Center for Disk
The disk manager is the component that is responsible for discovering and
monitoring storage subsystems and performing and automating actions
that provision disk resources. The disk manager is additionally responsible
for collecting and analyzing performance information from storage
subsystems and helping in the management of SAN-attached
heterogeneous storage devices from a single console.
The disk manager:
v Monitors and tracks the performance of SAN-attached Storage
Management Initiative Specification (SMI-S) compliant storage devices
(for example, IBM, EMC, HDS, HP, Engenio, and so forth).
v Enables proactive performance management by setting performance
thresholds based on performance metrics and by generating alerts when
those thresholds are met.
v Provides the data path explorer view to allow administrators to view the
paths between servers and storage subsystems or between storage
subsystems (for example, SAN Volume Controller to back-end storage).
Performance and health overlays on this view will provide a mechanism
to assess the impact of performance or device state in the paths on the
connectivity between the systems.
v Provides storage provisioning for IBM and heterogeneous storage.
v Provides advanced performance management for the DS8000 and SAN
Volume Controller.
v Provides tape asset reporting.
IBM Tivoli Storage Productivity Center Standard Edition
This package includes IBM Tivoli Storage Productivity Center for Data and
IBM Tivoli Storage Productivity Center for Disk.
Standard Edition also provides:
v SAN planning tools:
12
IBM System Storage Productivity Center: User’s Guide
Volume Planner
The Volume Planner helps administrators plan for the
provisioning of subsystem storage based on capacity, storage
controller type, number of volumes, volume size, performance
requirements, RAID level, performance utilization, and capacity
utilization.
Path Planner
The Path Planner enables administrators to plan and implement
storage provisioning for hosts and storage subsystems with
multipath support in fabrics managed by Tivoli Storage
Productivity Center.
Zone Planner
The Zone Planner enables administrators to plan for zoning and
LUN masking configuration based on the following information:
host ports, storage controller ports, zones, zone sets, switches,
user zoning input, user LUN masking input, existing LUN
masking or mapping.
v SAN configuration tools:
Configuration analysis
This tool allows the system administrators to check whether
existing configurations violate defined best practices and
policies.
Configuration history
This tool displays the changes that have occurred in the SAN
environment over a period of time.
v Fabric management tools:
The fabric manager is the component that is responsible for discovering,
monitoring, and controlling the SAN topology, primarily concentrating
on the SAN fabric and on the hosts and storage systems that are zoned
for access. The fabric manager is responsible for collecting and analyzing
performance information from SAN fabrics. The fabric manager is a
comprehensive management solution for heterogeneous fabric support
(for example, Brocade, Cisco, McDATA, and so forth). It includes
automatic resource and topology discovery, monitoring performance and
alerts, and zone control.
Table 2 shows a comparison of Tivoli Storage Productivity Center Basic Edition and
Tivoli Storage Productivity Center Standard Edition.
Table 2. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli Storage
Productivity Center Standard Edition
Function
DS Storage
Manager
SAN Volume
Controller console
IBM Tivoli Storage
Productivity Center
Basic Edition
IBM Tivoli
Storage
Productivity
Center Standard
Edition
Storage configuration and status reporting
Discovery and configuration of
devices
Management of multiple storage
systems and SAN Volume
Controller in one user interface
U
U
U
U
U
U
U
U
Chapter 1. Overview
13
Table 2. Comparison of function of the IBM Tivoli Storage Productivity Center Basic Edition to the IBM Tivoli Storage
Productivity Center Standard Edition (continued)
DS Storage
Manager
Function
SAN Volume
Controller console
IBM Tivoli Storage
Productivity Center
Basic Edition
IBM Tivoli
Storage
Productivity
Center Standard
Edition
View of topology and storage
management
U
U
Use of provisioning, including
fabric zoning, and disk LUN
assignment
U
U
Management of configuration,
presentation of configuration
changes over time periods,
planning of storage
configuration, and proposal of
recommendations
U
Storage reporting
Report of basic assets and
capacity
U
U
Report of relationships of
computers, file systems, and disk
LUNs and volumes
U
U
Analysis of capacity and
prediction of growth
U
Report of customized and
detailed capacity, including
chargeback and database
reporting
U
Performance management
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Report of performance and
thresholds
U
Advice about volume
performance and DS8000
configuration information based
on performance workloads
U
Report and monitoring of fabric
performance
U
Maintaining user IDs and passwords
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Use this procedure to change the passwords for Windows Administrator, DB2 user,
DB2 services, and IBM Tivoli Storage Productivity Center for Replication.
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For security reasons, change the Windows Administrator password on a regular
basis. Each time that you change the Windows Administrator password you must
also run the Password Tool that is located on the SSPC desktop. When you use the
Password Tool, you change the passwords for DB2 user, DB2 services, and IBM
Tivoli Storage Productivity Center for Replication. The tool then makes
modifications to the IBM DB2, Tivoli Storage Productivity Center for Replication,
14
IBM System Storage Productivity Center: User’s Guide
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and IBM WebSphere applications so that they can authenticate properly to the
Windows operating system whenever you change the Windows Administrator
password.
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To change the Windows Administrator, DB2 user, DB2 services, and Tivoli Storage
Productivity Center for Replication passwords, follow these steps.
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Important: The password that you use for DB2 user, DB2 services and Tivoli
Storage Productivity Center for Replication must match the Windows
Administrator password.
1. Logon to SSPC using the Windows Administrator user ID.
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2. Change the Windows Administrator password by performing the following
steps.
a. From the SSPC desktop, click Start &gt; Control Panel.
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b. From the Control Panel window, double-click User Accounts.
c. Click Change your password.
d. In the Set Password window, type the new password twice. Click Change
password to change the password. The User Accounts window is
redisplayed. Close the window.
3. On the SSPC desktop, double-click the SSPC Password Tool icon to change the
passwords for DB2 user, DB2 services, and Tivoli Storage Productivity Center
for Replication. The Choose the password to change window is displayed and
the Change DB2 user password for Device and Data Server option is
selected.
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Tip: If the icon for the Password Tool was deleted from the SSPC desktop,
perform the following steps to start the tool:
a. Open a command prompt window and change the directory to C:\Program
Files\IBM\TPC\data\server\tools.
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b. Type changepasswords to start the Password Tool.
4. Click OK. The Change DB2 user password for Device and Data Server
window is displayed.
5. Perform the following steps:
a. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.
b. The Restart the Data and Device Server option is selected. Leave it as it is
and click OK.
c. At the message Are you sure you want to change the password? click
Yes. The Changing DB2 password for user Administrator window is
displayed and shows progress messages while the password is changed.
The process takes approximately 5 minutes.
d. When Complete is displayed, click Back to Main. The Choose the
password to change window is redisplayed.
6. Select Change password for the DB2 services and click OK. The Changing
DB2 Services password window is displayed.
7. Perform the following steps:
a. Type the user name of DB2 Services in the DB2 Services Username field.
b. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.
c. Click OK.
Chapter 1. Overview
15
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d. At the message Are you sure you want to change the password? click
Yes. The Changing DB2 Services password window is displayed and
shows progress messages while the password is changed.
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e. When Complete is displayed, click Back to Main. The Choose the
password to change window is redisplayed.
8. Select Change TPC-R password to change the password for Tivoli Storage
Productivity Center for Replication, and click OK. The Change TPC-R
password window is displayed.
9. Perform the following steps:
a. Type the password that is the same as the Windows Administrator
password in both the Enter password and Confirm password fields.
b. Click OK.
c. At the message Are you sure you want to change the password? click
Yes. The Changing TPC-R password window is displayed and shows
progress messages while the password is changed.
d. When Complete is displayed, click Back to Main. The Choose the
password to change window is redisplayed.
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Note: To verify the password change has completed successfully check the log
located in c:\Program Files\IBM\TPC\Data\log\PWTool.log.
10. Click Exit program to exit the Password Tool.
11. Press any key to continue, and close the command prompt window. This
completes the password change.
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Identifying responsibilities for maintaining, upgrading, and configuring
the SSPC server
Use this information to learn about what responsibilities you have for maintaining,
upgrading, and configuring the SSPC server.
SSPC 2805-MC4 is an offering that comprises an IBM maintained server and
customer maintained software.
It is the customer’s responsibility for maintaining, upgrading, and configuring the
applications that are installed on the SSPC server. This includes any release level
updates and associated fix packs to the preinstalled software, which includes but is
not limited to:
v Microsoft Windows operating system (support is provided by Microsoft)
v IBM DB2 Enterprise Server Edition 9.5 with Fix Pack 3
v IBM Tivoli Storage Productivity Center software
v
v
v
v
v
IBM System Storage SAN Volume Controller software
IBM Tivoli Storage Productivity Center for Replication software
IBM System Storage DS3000, DS4000, or DS5000 software
IBM DS CIM agent management commands (DSCIMCLI)
Any other applications such as antivirus software (support is provided by your
antivirus software vendor)
Important: As a best practice, install antivirus software on the SSPC server but not
other software (except for the upgrades to the software listed in this topic). While
antivirus applications can offer protection to servers that might be in an
unprotected environment, installing other software can cause port conflicts or
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16
IBM System Storage Productivity Center: User’s Guide
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performance issues. Other precautions that you can take to protect the SSPC server
include enabling security updates to the operating system and establishing a
backup procedure for the SSPC.
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It is also the customer’s responsibility to back up and recover the SSPC system.
You, as the customer, are required to provide the IBM service representatives with
the information on the work sheets so they can set up the SSPC server. See
“Planning work sheet” on page 19.
IBM is responsible for:
v SSPC 2805-MC4 hardware support and repair as covered under warranty or
authorized service agreement.
v IBM software support as covered under warranty or authorized service
agreement.
IBM System Storage Productivity Center desktop
The IBM System Storage Productivity Center desktop displays the icons you can
use to open the user interfaces for the different products.
On your desktop, you see the icons for the following user interfaces:
v
v
v
v
v
Productivity Center (this includes the DS8000 element managers)
IBM Tivoli Storage Productivity Center for Replication
SAN Volume Controller
Launch DSCIMCLI Command Window
TIP console
v SSPC Password Tool (to change the DB2 user, WebSphere service, and DB2
services password)
You also see icons for the following:
v SSPC Support Links which provides direct links to product support Web sites
v IBM Help for SSPC which provides online help for SSPC
Chapter 1. Overview
17
18
IBM System Storage Productivity Center: User’s Guide
Chapter 2. Planning
This section provides planning information for the IBM System Storage
Productivity Center.
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The preinstalled System Storage Productivity Center software includes the
following:
v English version of Microsoft Windows Server 2008 32-bit Enterprise Edition
v IBM DB2 Enterprise Server V9.5 with Fix Pack 3
v IBM Tivoli Storage Productivity Center 4.1.1
v IBM Tivoli Storage Productivity Center for Replication 4.1.1
v IBM SAN Volume Controller console version 5.1.0 and CIM agent version 4.3.1
v IBM DS CIM agent management commands (DSCIMCLI) version 5.4.3
Planning work sheet
As the customer, you are required to provide the IBM service representatives with
information about these work sheets so they can set up the SSPC server. If you do
not provide this information, it will delay the time it takes to set up the SSPC
server.
System Storage Productivity Center server information
As part of the SSPC planning, select the rack position. The position in the rack is
identified by an Electrical Industries Association (EIA) number. The SSPC has a
height of one EIA, referred to as 1U. Select a location in the rack that allows
enough space for hardware components that might be installed at a future date.
A keyboard and mouse with Universal Serial Bus (USB) connectors are required for
the initial setup of the SSPC. A video display is also required. You can install an
optional keyboard video mouse (KVM) unit by ordering Feature Code 9100. If you
install it as part of this service action, record the rack location of the KVM unit in
Table 3.
Tip: As a best practice, install the KVM unit directly above or below the System
Storage Productivity Center server so that the connecting cables of the device can
reach the server. Feature code 9100 comes with installation instructions. If you
ordered this feature code, follow the instructions but do not remove and discard
the rubber pads under the keyboard. Peel off the protective strip on the console to
expose the adhesive surface and place the keyboard into the tray. Press the
keyboard firmly so that it adheres to the tray. You can discard the switch mounting
brackets that come with feature code 9100.
Table 3. EIA location of the System Storage Productivity Center server and the keyboard
video mouse unit
System Storage
Productivity Center
EIA number: __________
hardware location within
the rack
&copy; Copyright IBM Corp. 2007, 2009
19
Table 3. EIA location of the System Storage Productivity Center server and the keyboard
video mouse unit (continued)
Keyboard video mouse
unit location within the
rack (this may be
installed already and is
optional)
EIA number: __________
Windows Server 2008 Enterprise Edition Product Key and
computer name
During the initial Windows configuration process, you are prompted to enter the
25-digit Windows product key. The key is printed on a sticker labeled ″Proof of
License Certificate of Authority″ and is located on the outside top cover of the
System Storage Productivity Center server. Record this key now because the sticker
might be obscured when you place the System Storage Productivity Center server
in the hardware rack.
Windows product key:
__ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __
Table 4. Computer name
Field
System Storage
Productivity
Center
Entry
Notes
Computer name:
___________________
Specify the System Storage
Productivity Center computer name,
list it here so that the IBM service
representative can set it during the
installation.
Table 5. Customer Passwords
Field
Entry
Notes
Administrator Password:
___________________
List the password that the IBM service
representative will set the
Administrator ID to during the initial
logon to the System Storage
Productivity Center.
This password can be changed after
the system has been installed.
The password must conform to the
following rules: 8 characters, one
number, one uppercase character.
Host authentication
password:
___________________
List the password that is used by the
Tivoli Storage Productivity Center
when communicating with the Fabric
agents. This password can be different
than the Windows administrator
password.
This password can be changed after
the system has been installed.
The password must conform to the
following rules: 8 characters, one
number, one uppercase character.
Windows
Administrator
Password
Host
authentication
password
20
IBM System Storage Productivity Center: User’s Guide
System Storage Productivity Center physical location
In Table 6, record the IP addresses and host name for the SSPC.
Table 6. IP addresses and host name
Field
IP address or host name
Notes
SSPC IP address
IP address: ___________________
This value is the address for the
System Storage Productivity
Center server.
SSPC Subnet Mask IP address: ___________________
This value hides the IP address.
Obtain this value by typing
ipconfig in a command prompt
window on any computer on the
network or by asking the network
administrator.
SSPC Default
gateway
IP address: ___________________
This value is the router that
allows access from one network to
another network. Obtain this
value by typing ipconfig in a
command prompt window on any
computer on the network or by
asking the network administrator.
SSPC Preferred
DNS address
DNS address:
___________________
This value is the address for the
domain name server for your site.
Obtain this value by typing
ipconfig in a command prompt
window on any computer on the
network or by asking the network
administrator.
SSPC Alternate
DNS address
DNS address:
___________________
This value is the alternate address
for the domain name server for
your site. Obtain this value by
typing ipconfig in a command
prompt window on any computer
on the network or by asking the
network administrator.
DNS suffix
DNS suffix:
_____________________
This value is the part of a fully
qualified domain name that
represents a grouping of host
names. For example, in the fully
qualified domain name of
sspc.ibm.com, the DNS suffix is
ibm.com. Obtain this value from
the network administrator.
Chapter 2. Planning
21
Device information
Use the following tables to record information about your storage system.
Table 7. Device information for DS8000
Device type
Default ports
User ID, password,
and host name
IP address of storage
system
DS8000 element
manager
8451 (http)
8452 (https)
Default user ID:
admin
IP address HMC:
__________
Default password:
admin
You must change the
default password
when you log on.
Changing the default
password
automatically
changes the DS8000
CIM agent password
to match it.
Host name:
__________
Note: Do not use
special characters
such as # or &amp; in the
host name. This
causes the host name
to be truncated.
DS8000 CIM agent
For embedded CIM
agent:
Default user ID:
admin
6989 (https)
The default password IP address of HMC:
__________
automatically
changes to match the
DS8000 element
manager password.
For proxy CIM
agent:
Host name:
__________
5988 (http)
5989 (https)
For embedded CIM
agent:
For proxy CIM
agent:
IP address of proxy
CIM agent:
__________
Table 8. Device information for SAN Volume Controller
Device type
Default ports
SAN Volume
For embedded CIM
Controller CIM agent agent:
5989 (https)
User ID, password,
and host name
IP address of storage
system
Default user ID:
superuser
IP address:
______________
Default password:
passw0rd
Host name:
__________
22
IBM System Storage Productivity Center: User’s Guide
Web browsers
Internet Explorer 7 is the default browser for SSPC.
The following browsers are supported by IBM Tivoli Storage Productivity Center:
v Windows:
– Internet Explorer 7
– Firefox 1.5
– Firefox 2.0
– Firefox 3.0
v AIX:
– Firefox 2.0
v Linux:
– Firefox 2.0
You must configure Internet Explorer 7 to always allow pop-up windows for SAN
Volume Controller. Click Tools &gt; Pop-up Blocker &gt; Turn Off Pop-up Blocker.
Additionally, if you receive a message that content was blocked because it was not
signed by a valid security certificate, click the Information Bar at the top of the
window and select Show blocked content. For more information about these
requirements, see http://www-1.ibm.com/support/docview.wss?rs=591
&amp;context=STPVGU&amp;context=STPVFV&amp;q1=master+console&amp;uid=ssg1S1003315
&amp;loc=en_US&amp;cs=utf-8&amp;lang=en.
Tips:
v If you plan to access SSPC using a Web browser other than the one that is
preinstalled on the system, use the configuration instructions for that browser to
ensure that new pop-up windows can automatically open when you visit a Web
site. Also, uninstall or turn off any applications that block or suppress pop-up
windows.
v If you launch the DS8000 user interface, SAN Volume Controller console, IBM
Tivoli Storage Productivity Center for Replication, DS3000, DS4000, or DS5000
through a URL or host name, you must add the URL to the trusted zone in the
browser.
Microsoft Phishing Filter
If you are using Internet Explorer and see a window with the title ″Microsoft
Phishing Filter″, this is a Microsoft window to warn you if the Web site you are
visiting might be impersonating another Web site.
You can turn the Phishing Filter on or off automatically. Click What is Phishing
Filter on the window to find out more information about the filter. It is suggested
that you turn the phishing filter off. Click OK.
User IDs, passwords, and user roles
Use this information to know what user IDs and passwords are assigned to your
SSPC system, and how to assign user roles in IBM System Storage Productivity
Center.
Chapter 2. Planning
23
Default user IDs and passwords
When you receive your SSPC system, there are default user IDs and passwords
assigned.
See Table 9 for the SSPC user IDs and passwords.
Table 9. Default user IDs and passwords for SSPC
Component
Default user
ID
Windows
Administrator
Default password
Description
None, you must set it the
first time you log into
SSPC
This user ID is part of the Windows Administrators
group. Use this user ID to log into System Storage
Productivity Center.
To set this password, see “For the IBM service
representative: configuring the operating system” on
page 33.
IBM System
Storage SAN
Volume
Controller
superuser
When you change
SAN Volume Controller CIM agent and GUI
password on SAN Volume
Controller
User IDs and passwords for DS8000
For DS8000 release 4.0 and earlier, the CIM agent administrator and storage
administrator are required to create and maintain user passwords for both the CIM
agent and the DS8000 management applications.
For DS8000 release 4.1 and later, the embedded CIM agent does not require
configuration changes to manage DS8000 devices. Instead, the DS8000 device user
names and passwords are used to authenticate CIM client requests. The DS8000
administrator must create user names and passwords that CIM clients can use to
attach to the CIM agent. Each user that is created must be in the administrator
group. Users that are created in any group other than the administrator group,
cannot function with DS8000 release 4.1 and 4.2 CIM agents. The DS8000
administrator can use the DSCLI or the HMC console GUI to create the user names
and passwords.
If you log in to the DS8000 Element Manager for the first time using the
administrator user ID, you are required to change the password.
You need one user ID and password to set up the Element Manager. The user ID
and password for the Element Manager is stored in the Tivoli Storage Productivity
Center database. After the user ID and password are stored, when you log into the
Element Manager within Tivoli Storage Productivity Center, that stored user ID
and the privileges associated with it is used.
Note: If you upgrade a DS8000 previous to release 4.1 to release 4.1 or later (with
the embedded CIM agent), you must do one of the following to attach the CIM
agent:
v Change all the Tivoli Storage Productivity Center user IDs and passwords
v Recreate all administrative user accounts.
For information on setting up LDAP and single sign-on in Tivoli Storage
Productivity Center, see “Configuring Tivoli Storage Productivity Center for
24
IBM System Storage Productivity Center: User’s Guide
DS8000 LDAP support” on page 99 and “Single sign-on” on page 92.
User roles for Tivoli Storage Productivity Center
In a production environment, SSPC is typically the control point of the storage
systems that store large amounts of data. The security of the SSPC server is very
important. Tivoli Storage Productivity Center supports application-level security
using role-based authorization. With Tivoli Storage Productivity Center, you can
assign different users with different roles and segregate duties among users.
You should ensure that in a multiple-user environment, all users accessing Tivoli
Storage Productivity Center also have the authority to manage other aspects of the
storage environment.
The procedure to add users to SSPC requires Tivoli Storage Productivity Center
administrator authority and can be done as two tasks:
v Set up the user ID at the operating system level and then add this user ID to a
group.
v Set up Tivoli Storage Productivity Center to map the operating system group to
a Tivoli Storage Productivity Center role.
You can use many types of user roles. The commonly used roles for a user of SSPC
are the disk administrator and disk operator.
For more information on how to add a user role to Tivoli Storage Productivity
Center, see “Adding user IDs to SSPC” on page 82.
Initial tasks for installing and configuring SSPC
The information in this section describes the tasks that are required to install and
configure IBM System Storage Productivity Center and indicates whether they are
performed by the customer or the IBM service representative.
Figure 3 on page 26 illustrates the steps that the IBM service representative and
you must perform to install and configure the IBM System Storage Productivity
Center.
Chapter 2. Planning
25
Start
Configure Windows operating system
Test network connection
Configure SSPC for devices
Have I
configured
all of my
devices?
Start Tivoli Storage
Productivity Center to:
View storage environment
View storage reports
Select device
End
(refer to instructions in SSPC
User’s Guide or IBM Help for
SSPC on SSPC desktop)
Configure DS8000
Configure Element
Manager
Discover CIMOM
Probe device
Configure SAN
Volume Controller
Configure keys
Configure GUI
Discover CIMOM
Probe device
Configure
DS3000, DS4000,
or DS5000
Configure Tivoli
Storage Productivity
Center for Replication
Install GUI
Discover CIMOM
Probe device
Figure 3. Overview of installing and configuring the System Storage Productivity Center
Use Table 10 on page 27 to help you complete the steps that you need to set up
and configure SSPC.
26
IBM System Storage Productivity Center: User’s Guide
Table 10. Initial tasks to complete for configuring SSPC
Task
|
|
|
|
|
|
Responsibility
Description
Completed?
Install storage
IBM service
system hardware: representative
DS8000, SAN
Volume
Controller
Install the hardware. You can also
install supported tape devices.
User
Install non-IBM
supported storage
systems or
devices
If you install non-IBM supported
storage systems or devices, contact
your vendor for information about
CIM agents.
User
Install storage
system hardware:
DS3000, DS4000,
and DS5000
Install the hardware. You do not have
to have all the storage devices
installed before configuring SSPC. You
can install devices at a later time.
Start CIM agents
for DS8000
IBM service
representative
Start the CIM agent for DS8000. The
CIM agent for DS8000 release 2 or
later is preinstalled on the HMC. The
IBM service representative is
responsible for starting the CIM agent
for R2, R3, and R4. The CIM agent is
automatically enabled for R4.1.
Add SAN
Volume
Controller
clusters to the
SAN Volume
Controller GUI
User
Start the SAN Volume Controller GUI
from the SSPC desktop (you need the
IP address of the CIM agent that is
used by the SAN Volume Controller
clusters).
Install switches
User
Install the switches. See your switch
vendor for information.
You do not have to have all the
storage devices installed before
configuring SSPC. You can install
devices at a later time.
Install fabric CIM User
agent
Install the fabric CIM agent. The
preferred method for data collection
with McData and Brocade switches
are through the fabric CIM agents. See
your fabric CIM agent provider for
information.
Fill out work
sheet
User
Fill out planning work sheets so the
IBM service representative can
configure Windows and set up
storage system environment. See
“Planning work sheet” on page 19.
Unpack SSPC,
install SSPC
hardware,
connect cables,
configure the
server, test the
SSPC installation
IBM service
representative
Unpack and set up the SSPC
hardware. Configure and test the
SSPC server. See Chapter 3, “Setting
up the SSPC server,” on page 29.
Activate the
Windows license
User
Activate the Windows license. See
“For the customer: activating the
Microsoft Windows license” on page
138.
Chapter 2. Planning
27
Table 10. Initial tasks to complete for configuring SSPC (continued)
Task
Responsibility
Description
Change SSPC
server host name
IBM service
representative
Change the SSPC server host name.
See “Changing the server host name
when DB2 extended security is off”
on page 79.
Change Windows User
Administrator
password
Change the Windows Administrator
password. See “Maintaining user IDs
and passwords” on page 14.
Configure SSPC
for DS8000
User
Configure SSPC for the DS8000. See
Chapter 4, “Configuring SSPC for the
DS8000,” on page 39.
Configure SSPC
for SAN Volume
Controller
User
Configure SSPC for the SAN Volume
Controller. See Chapter 5,
“Configuring SSPC for SAN Volume
Controller,” on page 47.
Configure SSPC
for DS3000,
DS4000, or
DS5000
User
Configure SSPC for the DS3000,
DS4000, or DS5000. See Chapter 6,
“Configuring SSPC for DS3000,
DS4000, and DS5000,” on page 53.
Configure SSPC
for IBM Tivoli
Storage
Productivity
Center for
Replication
User
Configure SSPC for IBM Tivoli
Storage Productivity Center for
Replication. See Chapter 8,
“Configuring SSPC for IBM Tivoli
Storage Productivity Center for
Replication,” on page 73.
Configure SSPC
for tape
User
Configure SSPC
for other devices
User
Completed?
Table 11 contains other optional tasks you might want to perform after you have
completed configuring SSPC.
Table 11. Other optional configuration tasks for SSPC
28
Task
Description
Add SSPC users
See “Adding user IDs to SSPC” on page 82.
Change DB2 user ID
password
See “Maintaining user IDs and passwords” on page 14
IBM System Storage Productivity Center: User’s Guide
Chapter 3. Setting up the SSPC server
This topic describes the tasks that the IBM service representative performs to
install the IBM System Storage Productivity Center, including procedures for
installing the SSPC server in a rack, connecting the cables, configuring the server,
starting the server, and testing the installation.
Introduction
The IBM System Storage Productivity Center (SSPC) 2805-MC4 contains a SAS
hot-swap hard disk drive (2.5-inch drive).
Figure 4 shows the System Storage Productivity Center 2805-MC4.
Figure 4. The IBM System Storage Productivity Center 2805-MC4. This illustration might
differ slightly from your hardware.
The SSPC comes with a limited warranty, which is available in the box with the
server and on the IBM System Storage Productivity Center Documentation CD.
For complete rack installation and removal instructions, see the IBM Rack
installation instructions document.
To learn about installing optional devices, refer to the System x3550 M2 Type 7946
User’s Guide located on the IBM System Storage Productivity Center Documentation
CD, which comes with the server.
&copy; Copyright IBM Corp. 2007, 2009
29
Prerequisites
Attention: Ensure that the customer work sheet (located in “Planning work sheet” on
page 19) has been completely filled out by the customer before continuing with this
installation procedure.
Have the following documents available before starting the procedure (they are
included in the box with the server):
v Read This First: Installing the IBM System Storage Productivity Center flyer
v Planning Work Sheet (located in the Read This First: Installing the IBM System
Storage Productivity Center flyer). The work sheet is also located and should be
completely filled out by the customer. Ensure that it has been completed before
starting this procedure.
v IBM Important Notices
v Rack installation instructions
v IBM System Storage Productivity Center Documentation CD
v IBM System Storage Productivity Center Introduction and Planning Guide (on the
Documentation CD)
v IBM System Storage Productivity Center User’s Guide (on the Documentation CD)
Attached devices must be ready
If you intend to connect the SSPC to other supported devices, such as a DS8000
system, it is optimal to have those devices fully functioning at this time.
Keyboard, mouse, and video display
A keyboard and mouse with Universal Serial Bus (USB) connectors are required for
the initial setup of the SSPC. A video display is also required. You can install an
optional Keyboard, Video, Mouse (KVM) unit by ordering Feature Code 9100.
For the customer: preparing for the installation
__ 1. For future reinstallation or recovery, retain all paperwork, CDs, and other
information shipped with the SSPC in a safe location.
__ 2. Complete the “Planning work sheet” on page 19.
__ 3. Read the document titled IBM Important Notices that is included in the
shipping box.
__ 4. Obtain an Ethernet cable to use during the installation.
__ 5. Installation requires a compatible keyboard, display, mouse, and
interconnect cables. If you need to purchase these items, ask your sales
representative to order feature code 9100.
Tip: Feature code 9100 comes with installation instructions. If you ordered
this feature code, follow the instructions but do not remove and discard the
rubber pads under the keyboard. Peel off the protective strip on the console
to expose the adhesive surface and place the keyboard into the tray. Press
the keyboard firmly so that it adheres to the tray. You can discard the switch
mounting brackets that come with feature code 9100.
__ 6. During SSPC installation, accept software licensing agreements when
prompted by the IBM service representative.
30
IBM System Storage Productivity Center: User’s Guide
__ 7. After completing the hardware installation, the IBM service representative
can help you perform the IBM System Storage DS8000 element manager
setup. You must configure the IBM System Storage Productivity Center for
the SAN Volume Controller, the DS3000, DS4000, DS5000, or the IBM Tivoli
Storage Productivity Center for Replication.
For the IBM Service Representative: installing the hardware
Perform the following steps to install the SSPC in a rack:
__ 1. Check for flashes and APAR information by accessing the IBM Support
Page for SSPC (http://www.ibm.com/systems/support/storage/software/
sspc) and clicking Flashes.
__ 2. As is best practice, ensure that all related network-storage devices are fully
functioning (for example, IBM System Storage DS8000).
__ 3. Unpack the contents of the SSPC shipping box and check off the items in
the inventory section of Read This First: Installing the IBM System Storage
Productivity Center. This document comes in the box with the SSPC server.
__ 4. Unpack the box that contains the cable-management arm.
Tip: Save all packaging material until the cable-management arm is fully
assembled. Small hardware pieces might not be visible and might be
discarded accidentally with the packaging material. Carefully remove the
plastic ties from the cable-management arm and do not destroy them. You
might choose to use them to secure cables.
__ 5. Read the enclosed IBM Important Notices.
__ 6. Locate the Rack installation instructions in the plastic bag that contains the
IBM System Storage Productivity Center documentation.
__ 7. On the Planning Work Sheet, write down the 25-digit Windows Product
Key number that is found on the Microsoft Windows Server 2008
Enterprise label affixed to the top of the SSPC.
Disregard the instructions that are packaged with the slide
rails, and mount the SSPC server by performing the steps in the IBM Rack
installation instructions. Set aside the screws that come with the slide rails;
they are not necessary.
__ 9. Make the following cable connections on the back panel of the SSPC.
__ a. Connect the Ethernet cable from customer’s network to Ethernet 1
port, which is located at the left rear of the SSPC.
__ 8.
Important: Do not use the other two Ethernet ports at this time or
the network connection will fail.
__ b. Connect the keyboard and mouse to USB 1 and USB 2 ports. If using
a keyboard and mouse combination, connect to the USB 1 connector.
__ c. Connect the video display cable to video connector port.
__ d. Connect the power cord (included) to the customer’s rack-mounted
power distribution unit (PDU) or power outlet, then to the power
supply connector on the SSPC server. (If an optional redundant
power supply is already installed, connect that power supply to a
PDU, and plug the remaining power cord into a second PDU to
Chapter 3. Setting up the SSPC server
31
increase redundancy.)
Hard disk drive
activity LED (green)
Hard disk drive
status LED (amber)
Drive bay 0
Power-control
button and LED
Drive bay 2
Drive bay 4
Operator information
panel release latch
Operator
information
panel
USB 1
Video
connector connector
Rack
release
latch
Rack
release
latch
Drive bay 1
Drive bay 3
USB 2
connector
Drive bay 5
Optical drive Optical drive Optical drive
activity LED eject button
bay
Figure 5. Front view of the SSPC 2805-MC4
AC LED (green)
Slot 2,
Slot 1,
Ethernet
Ethernet Video
USB 4
PCI Express activity LED link LED connector PCI Express connector
or PCI-X
or PCI-X
System
management
ethernet
connector
Ethernet connectors
3 and 4 (with optional
2-port Ethernet card)
AC
DC
DC
USB 3
Serial
connector connector
Ethernet 1 Ethernet 2
connector connector
Power LED
(green)
AC
DC LED (green)
Power-supply
error LED (amber)
Power
connectors
System-error
LED (amber)
Systemlocator
LED (blue)
Figure 6. Rear view of the SSPC 2805-MC4
Note: Double-check the cabling by using the information in the IBM
Rack installation instructions.
Table 12. Cabling the System Storage Productivity Center
32
Connector on
rear of SSPC
Connected
device
Ethernet 1
Network
hub
Use this connector d for the network connection. An
Ethernet Category 5 cable is not included with the SSPC, so
you must obtain one.
Ethernet 2
(not used)
Do not use this connector or the network connection will
fail.
Systems
management
Ethernet
connector
(not used)
Do not use this connector or the network connection will
fail.
IBM System Storage Productivity Center: User’s Guide
Comments
Table 12. Cabling the System Storage Productivity Center (continued)
Connector on
rear of SSPC
Connected
device
USB 1
Human
interface
device
USB 2
Human
interface
device
Serial
connector
(not used)
Video
connector
Video
display
Power supply
connector
Rack power
outlet
Comments
Human interface devices (keyboard, mouse, and video
display) are not included with the SSPC. These devices
must be supplied by the customer. You can order an
optional Keyboard Video Mouse (KVM) unit by using
Feature Code 9100. Connect human interface devices (such
as an individual keyboard or an individual mouse) to either
the USB 1 or USB 2 port. If you use a combined keyboard
and mouse (one unit), connect to the USB 1 port.
Connect to the rack power outlet using the power cord
included with the SSPC. (If an optional power supply
feature is already installed, connect that power supply to a
PDU, and plug the second power cord into a second PDU
to increase redundancy.)
__ 10. Connect the video display power cord to the video display, then to the
customer’s rack-mounted PDU or power outlet.
__ 11. Secure all cables. Ensure that the cables have adequate slack to allow for
full movement of both the cable-management arm and the server, and to
allow for disconnection.
__ 12. At the rear of the SSPC, remove the hanging tag with the address of the
baseboard management controller (BMC) media access control (MAC) and
give it to the customer to store with the product documentation. After you
deploy the server, remove the BMC MAC address tag from the rear of the
sever so that it does not impede airflow.
Important: The server’s Ethernet ports are set to Dynamic Host
Configuration Protocol (DHCP) by default. To find the BMC on an existing
network, the server must identify itself by its default host name. The
default host name for each server is the last eight characters of the BMC
MAC address. In addition to being printed on the hanging tag, the BMC
MAC address is also in the setup utility and on a label on the system
board.
For the IBM service representative: configuring the operating system
A step in this section requires the customer’s participation.
__ 1. Slide the cover of the power-control button to the left and press the
power-control button to start the server and the operating system. The
following messages are displayed whenever the server starts or restarts and
no disk is in the CD/DVD drive:
Boot Fail. CD/DVD Rom
Boot Fail. Floppy Drive
Ignore these messages. The server continues to start. This process takes
between five and ten minutes to complete, and the server restarts before the
Set Up Windows window is opened.
__ 2. In the Set Up Windows window, enter the Country or region, Time and
currency, and Keyboard layout information. Click Next.
Chapter 3. Setting up the SSPC server
33
__ 3. Enter the 25-digit Windows product key without dashes (recorded in
“Windows Server 2008 Enterprise Edition Product Key and computer name”
on page 20).
__ 4. In the Windows product key window, ensure that Automatically activate
Windows when I am online is checked and click Next.
Important: The customer must read and accept the license agreement in the
next step. The IBM service representative cannot do this on behalf of the
customer.
__ 5. In the Microsoft Software License Terms window, select I accept the license
terms and click Next.
__ 6. Enter the computer name that the customer specified in Table 4 on page 20.
Click Start.
__ 7. Windows opens a panel that reads The user's password must be changed
before logging on the first time. Click OK.
__ 8. Set the Windows Administrator password field to the one in Table 5 on
page 20 of the Planning Work Sheet. Click the arrow button.
__ 9. Click OK at the confirmation window to complete the Set Up Windows
window.
For the IBM service representative: completing the initial configuration
tasks
Tip: For some SSPC servers, the Password Tool window opens in the foreground
and the Initial Configuration Tasks window (mentioned in step 1) opens in the
background. You perform the steps in the Initial Configuration Tasks window first.
__ 1. In the Initial Configuration Tasks window, click Set time zone and configure
the clock and time zone to match the time setting of the network. Click OK
to return to the Initial Configuration Tasks window.
__ 2. Click Configure Networking.
__ a. Double-click the Local Area Connection Network icon.
__ b. Click Properties.
__ c. If you do not use Internet Protocol Version 6, use the up or down
arrow keys (↑ or ↓) to highlight Internet Protocol Version 6 (TCP/
IPv6) and clear the check box.
__ d. Use the up or down arrow keys (↑ or ↓) to highlight Internet Protocol
Version 4 (TCP/ IPv4) and click Properties.
__ e. Select Use the following IP address and enter the values for the IP,
Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS
address fields, recorded in Table 4 on page 20 of the Planning work
sheet.
__ f. Click Advanced and on the Advanced TCP/IP Settings panel, click the
DNS tab.
__ g. In the DNS suffix for this connection field, enter the DNS suffix
recorded in Table 6 on page 21 of the Planning work sheet.
__ h. Close all windows until you return to the Initial Configuration Tasks
window.
__ i. At the bottom left of the screen, click Start and select All Programs →
Accessories → Command Prompt.
34
IBM System Storage Productivity Center: User’s Guide
__ j. To verify that the network settings are correct, type ipconfig and press
Enter. Depending on which version of Internet Protocol you are using,
locate the IPv4 or IPv6 address on the window and write it down.
__ k. To verify whether the SSPC is connected to the network, click Start →
Control Panel. The Network and Sharing Center window shows icons
that represent the SSPC server, the network, and the Internet:
v If the SSPC is connected to the network, a green line exists between
the SSPC server and the network.
v If the SSPC is not connected to the network, a red X exists between
the SSPC server and the network, and the network is grayed.
For the IBM service representative: completing the installation
The SSPC hardware installation is now complete. You can assist the customer with
the following software-related tasks:
__ 1. From the Initial Configuration Tasks window, click Enable Windows
automatic updating and feedback.
__ a. Click Manually configure settings.
__ b. In the Windows Error Reporting section, click Change Setting, select
I don’t want to participate, don’t ask me again, and click OK.
__ c. Close all windows until you return to the Initial Configuration Tasks
window.
__ 2. At the bottom of the Initial Configuration Tasks window, click Do not show
this window at login, and click Close.
__ 3. The Server Manager window opens after completing the initial
configuration tasks. Close the window. You can review the Server Manager
settings after completing the installation.
__ 4. The Password Tool window or the SSPC online help window opens.
Minimize the SSPC online help window.
__ 5.
Change the System Storage Productivity Center password using the
SSPC Password Tool. Using the tool, you or the customer can change the
DB2 user, WebSphere user, and DB2 service passwords at one time
according to their password policies.
__ a. In the Taskbar, click SSPC Password Tool. If the tool is closed, open it
by double-clicking SSPC Password Tools icon that is located on the
desktop.
__ b. In the Administrator password field, enter the Windows
Administrator password that was specified in Table 5 on page 20 of
the Planning Work Sheet.
__ c. In the Host authentication password field, enter the Host
authentication password that was specified in Table 5 on page 20 of
the Planning Work Sheet. Confirm the password, and click OK.
Notes:
1) If the DB2 servers already have been started, the following error
messages are displayed. Ignore them and continue with this
procedure.
Changing DB2 User password for Data Server...
Changing DB2 User password for Device Server...
OpenServiceW failed, error code = 5
Chapter 3. Setting up the SSPC server
35
OpenServiceW failed, error code = 5
OpenServiceW failed, error code = 5
OpenServiceW failed, error code = 5
2) The password tool can take at least 5 minutes to run.
__ d. The status for changing the password opens. When the password tool
has completed, you will see a message that the tool has finished
processing and the Exit button is enabled. Click Exit.
__ 6. Add a DS8000 element manager For instructions, double-click the IBM Help
for SSPC icon on the desktop or see the information about configuring the
SSPC for the DS8000 in the IBM System Storage Productivity Center
Introduction and User’s Guide.
For the IBM service representative: testing the installation
During the test, if you are prompted to register the Microsoft Windows Server 2008
Enterprise operating system, minimize the message and continue with the
procedure.
Verify that the System Storage Productivity Center can communicate with the
network by completing the following steps:
__ 1. To verify whether the device that you want to connect to the SSPC is
connected to the network (for example, a DS8000), perform one of the
following steps:
v Click Start → Network. The Network window opens and lists the devices
that are connected to the network.
v At the bottom left of the screen, click Start and select All Programs →
Accessories → Command Prompt. Type ping XXX.XXX.XXX.XXX (where
XXX.XXX.XXX.XXX is the IP address of a device, such as a DS8000), and
press Enter. (A list of network devices is in “Device information ” on
page 22.)
Tip: A ping to a device might not be successful because some devices do
not reply to a ping.
The SSPC server has a good network connection if the reply is similar to
the following example: Reply from XXX.XXX.XXX.XXX: bytes=32 time&lt;1ms
TTL=122
If the reply timed out, resolve the problem using the following methods:
– Disconnect the Ethernet cable on the rear of the SSPC from Ethernet 1.
Then, reconnect the Ethernet cable to Ethernet 1.
– Ask the customer to check with the Network Administrator to verify
the IP address of the device, verify that the device is active, and ensure
that there are no firewall issues.
– If the ping command still does not work and you suspect that it might
be a hardware error, call IBM support at 1-800-IBM-SERV
(1-800-426-7378), and select hardware support. Refer to the machine
type as 2805 and have the serial number available. If IBM support
determines it is a software issue, call back and select software support.
You must present the Customer ID and refer to the machine as the
Tivoli Storage Productivity Center. To contact the IBM Support Center
outside the United States, go to http://www.ibm.com/planetwide.
__ 2. Close the command prompt window after communication between the SSPC
and the customer’s network has been successfully verified.
__ 3. Close the Network and Sharing Center window.
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IBM System Storage Productivity Center: User’s Guide
__ 4. Return to the Initial Configuration Tasks window.
__ 5. If the SSPC online help window is displayed, minimize it.
Running the SSPC Password Tool
Run the Password Tool to change the Windows Administrator password and the
host authentication password.
Follow these steps:
1. In the Taskbar, click the SSPC Password Tool. If the tool is closed, open it by
double-clicking the SSPC Password Tools icon that is located on the desktop. If
you open the SSPC Password Tools icon, follow the instructions for changing
the password in “Maintaining user IDs and passwords” on page 14.
2. In the Administrator password field, enter the Windows Administrator
password that was specified in Table 5 on page 20 of the Planning Work Sheet.
3. In the Host authentication password field, enter the Host authentication
password specified in Table 5 on page 20. The Host authentication password is
used for Tivoli Storage Productivity Center Fabric agents. You must enter the
host authentication password even if you are not installing Fabric agents. You
can use the same password as the administrator user ID or a different
password. Enter this information and click OK.
4. The Confirm password change window opens. Click Yes.
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5. The Changing Passwords for SSPC status window is displayed. Wait for this
process to complete. You will see the text Complete! when the process has
completed. You see error messages in the log. They can be ignored.
6. When prompted, click Exit.
Chapter 3. Setting up the SSPC server
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IBM System Storage Productivity Center: User’s Guide
Chapter 4. Configuring SSPC for the DS8000
Use this procedure to configure IBM System Storage Productivity Center (SSPC) so
that IBM Tivoli Storage Productivity Center can monitor the IBM System Storage
DS8000.
Overview
Requirement: This procedure assumes you have the following settings:
v DS8000 R4.1 or later.
v The CIM agent is embedded in the Hardware Management Console and is
enabled.
v The DS8000 administrator has created user names and passwords that CIM
clients can use to attach to the CIM agent.
v Each user name that is created must be in the administrator group.
Prepare Internet Explorer and Windows Server 2008
1. Configure Internet Explorer 7 to allow pop-up windows using the following
steps:
a. Open the Internet Explorer by clicking the Internet Explorer icon located on
the Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Pop-up Blocker → Turn Off
Pop-up Blocker.
Note: If you receive a message that content has been blocked because it was
not signed by a valid security certificate, click the Information Bar at the top of
the window and select Show blocked content.
2. Add the IP address of the DS8000 Hardware Management Console (HMC) to
the Internet Explorer list of trusted sites using the following steps:
a. Open Internet Explorer by clicking the Internet Explorer icon located on the
Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Internet options.
c. Click the Security tab, click the Trusted sites icon and then click Sites.
d. In the Add this web site to the zone field, type the IP address of the
DS8000 Hardware Management Console. Click Add and the IP address is
added to the Websites field.
e. Click Close and then click OK to exit the Internet Options window, and
then close the Internet Explorer.
Configure IBM Tivoli Storage Productivity Center for DS8000
1. Start Tivoli Storage Productivity Center. You can double-click the Productivity
Center icon on the desktop or click Start → All Programs → IBM Tivoli
Storage Productivity Center → Productivity Center.
2. Log on to the Tivoli Storage Productivity Center user interface with the
default user ID and password.
Tip: The default password was set using the Password Tool during the
System Storage Productivity Center initial configuration.
&copy; IBM Corporation 2006 &copy; IBM 2007, 2009
39
3. The first time that you log on to the Tivoli Storage Productivity Center user
interface, the license agreement window opens. Read the terms of the license
agreement. If you agree with the terms of the license agreement, select I
accept the terms of the license agreement. Click Next. You will not see this
panel on subsequent logins.
The Welcome to the IBM Tivoli Storage Productivity Center panel opens if it
was not disabled prior to this procedure.
4. Add a DS8000 element manager using the following steps:
a. Click Element Management on the Welcome to the IBM Tivoli Storage
Productivity Center window.
If you closed the Welcome to the IBM Tivoli Storage Productivity Center
window without clicking Element Management, you can access it in this
way:
1) Expand IBM Tivoli Storage Productivity Center.
2) Click Configuration Utility.
3) Click the Element Manager tab and click Refresh.
b. In the DS8000 Element Manager section, click Select Action → Add
Element manager.
c. In the Add Element Manager window, enter the following information:
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Host
Enter the Domain Name System (DNS) name or Internet Protocol
(IP) address of the host computer where the element manager is
located. You can enter an IPv4 or IPv6 name or address depending
on what address types are configured on the element manager and
on the system where Tivoli Storage Productivity Center is installed.
Restriction: If the computer on which the element manager is
located is IPv6-only, the Tivoli Storage Productivity Center servers
must be installed on an IPv6-only or dual stack (IPv4 and IPv6
addresses are configured) computer.
v Enter an IPv4 address in the following format: ###.###.###.###.
For example: 127.0.0.1.
v Enter an IPv6 address. These addresses are typically written as
eight groups of four hexadecimal digits, but might vary from
site to site. For example: 2001:db8:0:0:1812:5b9e:3391:3156. You
can use IPv6 addresses if the computer where Tivoli Storage
Productivity Center is dual-stack enabled (IPv4 and IPv6).
Port
Enter the port number on which the element manager listens for
requests. The default port number that is shown depends on the
value that is selected in the Protocol field. You can modify the port
number if required for your environment.
Username
If the DS8000 requires a user name to log on, enter that user name
in this field.
Password
If the DS8000 requires a password to log on, enter the password
here.
If the DS8000 element manager that you are adding is a new
installation and the user password for the enterprise storage server
network interface (ESSNI) has not been changed from the initial
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IBM System Storage Productivity Center: User’s Guide
value of admin, you are prompted to change the password. Be
prepared to enter a password and record the new password in a
safe place.
Password Confirm
Enter the same password that you entered in the Password field.
Protocol
Select the protocol (http or https) for the element manager.
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Display Name
If you specify a display name, it is used to identify this element
manager in the element manager table. If you do not specify a
display name, the IP address of the element manager is used
instead.
d. Click Save to add the DS8000 element manager. Tivoli Storage Productivity
Center tests the connection to the element manager. If the connection was
successful, the element manager is displayed in the DS8000 element
manager table.
If the connection is unsuccessful, an error message is displayed indicating
that the element manager at the specified IP address could not be added.
Click Cancel to close the window without adding the DS8000 element
manager.
5. Configure the CIM agent using the following steps. You can obtain the
Hardware Management Console IP address, user name (default user ID), and
password from the device information section of the planning work sheet.
Attention: The CIM agent must be enabled by the IBM service representative
for releases R2, R3, and R4, but not for R4.1 or later. The CIM agent is enabled
by default for R4.1 or later. Before using the SSPC with the DS8000, verify
with the DS8000 service representative that the CIM agent is running.
a. On the SSPC desktop, double-click the Launch DSCIMCLI icon. A
command prompt window opens.
b. At the prompt, enter the Hardware Management Console IP address of the
DS8000 that was recorded in the device information section of the
planning work sheet. Press Enter.
c. At the prompt, enter the user name of the DS8000 element manager and
press Enter.
Requirement: If you changed the password that you entered in step 4 on
page 40 you must enter that new password in step 5d.
d. At the prompt, enter the password of the DS8000 element manager and
press Enter.
After you click Enter, the DSCIMCLI script runs the lsdev -l command to
verify that the CIM agent is connected to the DS8000 element manager and
is properly configured.
For more information about these commands, see the IBM System Storage
DS Open Application Programming Interface Reference (for CIM agent 5.4.1
and 5.4.2).
Any error messages from the DSCIMCLI script are displayed in the
command prompt window.
e. When the command prompt (C:\Program Files\IBM\DSCIMCLI\Windows&gt;) is
displayed, the Hardware Management Console procedure is complete.
Close the command prompt window.
Chapter 4. Configuring SSPC for the DS8000
41
6. Add a CIM agent to Tivoli Storage Productivity Center using the following
steps:
a. Start Tivoli Storage Productivity Center by double-clicking the
Productivity Center icon on the desktop.
b. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility. (Or,
click Configuration in the Welcome to the IBM Tivoli Storage Productivity
Center window, if the window was not disabled before this procedure.)
c. Click the Services tab and expand the CIM Agents section.
d. Click Add and the Add CIMOM page opens.
Specify information about the CIM agent:
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Host
Specify the IP address of the DS8000 CIM agent that was recorded
in the device information section of the planning work sheet. You
can enter a host name, IPv4 address, or IPv6 address depending
on what is supported within your environment.
Port
Enter the port number on which the CIMOM communicates.
If you are creating a non-embedded CIM agent, set the port to
5988 (http) or 5989 (https). This port number can be changed.
If you are creating an embedded CIM agent, set the port to 6989.
This port number cannot be changed.
Username
Enter the default user ID for the DS8000 CIM agent that was
recorded in the device information section of the planning work
sheet.
Password
Enter the password for the DS8000 CIM agent (recorded in the
device information section of the planning work sheet).
Password Confirm
Reenter the password for the DS8000 CIM agent.
Interoperability Namespace
Do not change the default value. The value is the name space
within the CIMOM. This value might be used if you are
connecting a non-IBM device to SSPC. This field is not used for the
DS8000.
Protocol
Enter the protocol to be used when accessing the CIMOM. Possible
values are http or https.
Truststore Location
Do not change the default value. This value is the truststore for the
CIMOM. The value applies only to certain non-IBM devices. This
field is no longer used for the DS8000.
Truststore Passphrase
Do not change the default value. The passphrase for the truststore
for the CIMOM applies only to certain non-IBM devices. This field
is not used for the DS8000.
Display Name
Enter a user-specified name for the CIMOM.
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IBM System Storage Productivity Center: User’s Guide
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Description
Enter a description of the CIMOM in this field. This description
can be any combination of alphanumeric characters. This field is
optional.
e. Select Test CIMOM connectivity before adding.
f. Click Save. If the connection to the CIM agent was made, a new entry is
added to the list CIM Agents in the CIM Agents section and the
Connection Status column displays Success. If the connection was not
made to the CIM agent, check your settings in the Add CIMOM page,
verify that the CIMOM is active, and check your firewall settings.
7. Run a CIMOM discovery job using the following steps:
a. Click Run CIMOM Discovery Now.
b. After you submit a CIMOM discovery job, a message is displayed with the
text CIMOM Discovery Job submitted. Click OK to close the message.
A CIMOM discovery job can take a while to report status. If the job has
completed successfully, a green square is shown in front of the date in the
navigation tree.
8. Check the status of the CIM Agents using the following steps:
a. From the navigation tree, expand Administrative Services → Discovery →
CIMOM. A list containing the dates of the most recent CIMOM jobs is
displayed below the CIMOM node.
b. In the navigation tree, click the current date. The status of all the CIMOM
discovery jobs is listed in the right pane.
Tip: A CIMOM discovery job can take a long time to run. You can
periodically check the status of a job by right-clicking CIMOM in the
navigation pane and selecting Refresh Job List from the pop-up menu.
c. After the job completes, check the discovered CIMOMs. From the
navigation window, expand Administrative Services, and click Data
Sources → CIMOM Agents. The CIM agents that have been discovered are
listed.
9. Run a Tivoli Storage Productivity Center probe job to collect data about the
storage subsystems using the following steps:
Tip: Probe jobs can take a long time depending on how many volumes and
LUNs your storage system has.
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. Click the Disk Manager tab.
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c. Expand the Storage Subsystem Probes section and click Create Probe.
d. Click the What to PROBE tab and, complete the following steps:
1) In the Available list, expand Storage subsystems and click All Storage
Subsystems.
2) Click &gt;&gt; to move the resources to the Current Selections list.
3) Click the When to Run tab and schedule when you want the probe job
to start and what time zone you want to use.
4) Click the Alert tab and set the Triggering Conditions and Triggered
Actions options that you want for the alert.
5) For more information about these fields and working with alerts, see
the Tivoli Storage Productivity Center online help system by pressing
F1 or clicking the Help menu.
Chapter 4. Configuring SSPC for the DS8000
43
6) Click the diskette icon that is located on the tool bar, enter a name for
the probe job, and click OK save the probe job. After you submit a
probe job, a message is displayed with the text Probe submitted. Click
OK to close the message. Saving a probe job can take a long time.
7) To view the probe jobs and their status, expand IBM Tivoli Storage
Productivity Center and click Monitoring → Probes.
e. To view the probe jobs and their status, expand IBM Tivoli Storage
Productivity Center → Monitoring → Probes node.
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Note: For more information about these fields and working with alerts,
see the Tivoli Storage Productivity Center online help system by pressing
F1 or clicking the Help menu.
f. Wait for the probe job to complete.
10. Verify that the DS8000 can be accessed:
a. In navigation tree, expand IBM Tivoli Storage Productivity Center and
click Topology.
b. Click Storage. The DS8000 storage subsystems that you just added is
displayed in the topology viewer.
c. Double-click the storage subsystem to view all the subcomponents. Using
the topology viewer, you can explore each subsystem in detail. For
information about how to use the topology viewer, access the Tivoli
Storage Productivity Center online help system by clicking the Help menu.
To learn how to view or generate reports about the storage subsystems, go
to the IBM Tivoli Storage Productivity Center Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and
search for Choosing a report type.
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11. To access the DS8000 GUI, expand Element Manager and click DS8000. In the
right pane, select the DS8000 that you want. From the Select Action list, click
Launch Default Element Manager. This opens the DS8000 Storage Manager
GUI so that you can administer the DS8000.
Completing the configuration
1. Activate the Windows license.
If you did not check Automatically activate Windows when I am online
option during the IBM System Storage Productivity Center installation or you
do not have SSPC Internet connectivity, you must activate the license for
Windows using these steps. If the Automatically activate Windows when I am
online option was enabled, you can skip this step.
Important: From the first time you start the SSPC server, you have 60 days to
activate the Windows license and complete the Windows setup. If you exceed
the 60-day time limit, you cannot use Windows until you activate the license.
a. Click the Windows Start button, right-click Computer and select Properties.
b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.
2. Optional: Subscribe to the following technical support Web sites to receive
information about important technical notes, flashes, and APAR information.
v To receive support notifications for the Tivoli Storage Productivity Center:
a. Go to http://www.ibm.com/software/sysmgmt/products/support/
IBMTotalStorageProductivityCenterStandardEdition.html.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password.
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IBM System Storage Productivity Center: User’s Guide
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d. After your user ID is authenticated, the Help tab on the My Notifications
page provides the following information:
– How to create and organize subscriptions
– How you are notified about subscriptions
– How to specify the frequency of email notifications
– How to subscribe for specific topics per product
– How to unsubscribe
v To receive support notifications for the System Storage Productivity Center:
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a. Go to http://www.ibm.com/systems/support/storage/software/sspc.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password. Click Learn
more to view information about how to use the My notifications tool.
Chapter 4. Configuring SSPC for the DS8000
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IBM System Storage Productivity Center: User’s Guide
Chapter 5. Configuring SSPC for SAN Volume Controller
Use this procedure to configure IBM System Storage Productivity Center (SSPC) so
that IBM Tivoli Storage Productivity Center can monitor storage subsystems under
SAN Volume Controller management.
Overview
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This scenario assumes that you are using SAN Volume Controller version 5.1 with
the embedded CIM agent.
Prepare Internet Explorer and Windows Server 2008
1. Configure Internet Explorer 7 to allow pop-up windows using the following
steps:
a. Open the Internet Explorer by clicking the Internet Explorer icon located on
the Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Pop-up Blocker → Turn Off
Pop-up Blocker.
Note: If you receive a message that content has been blocked because it was
not signed by a valid security certificate, click the Information Bar at the top of
the window and select Show blocked content.
2. Add the IP address of the SAN Volume Controller to the Internet Explorer list
of trusted sites using the following steps:
a. Open the Internet Explorer by clicking the Internet Explorer icon located on
the Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Internet options.
c. Click the Security tab, click the Trusted sites icon and then click Sites.
d. In the Add this web site to the zone field, type the IP address of the SAN
Volume Controller. Click Add and the IP address is added to the Websites
field.
e. Click Close and then click OK to exit the Internet Options window, and
then close the Internet Explorer.
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Configure SAN Volume Controller
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The CIM agent for SAN Volume Controller is part of the SAN Volume Controller
cluster and provides Tivoli Storage Productivity Center with access to SAN Volume
Controller clusters. You must configure Tivoli Storage Productivity Center to
provide the CIM agents in your environment with the correct user names and
passwords.
1. Add the SVC cluster to your SAN Volume Controller console using the
following steps.
a. On the SSPC desktop, double-click the SAN Volume Controller icon or enter
this address in your Web browser: http://IP_address:9080/ica/login.
Substitute IP_address with the IP address of your SAN Volume Controller.
b. From the My Work navigation pane, click Clusters.
c. On the Viewing Clusters page, click Add a Cluster. Click OK.
&copy; Copyright IBM Corp. 2007, 2009
47
d. In the Cluster IP Address field, enter the IP address of the SVC cluster.
Click OK.
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Important: Do not select the Create (Initialize) Cluster function unless you
must initialize your clusters because enabling this option erases your cluster
configuration.
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2. Start the SVC cluster management console using the following steps:
a. On the Viewing Clusters page, select the SVC cluster you added.
b. Click Add a Cluster and select Launch the SAN Volume Controller
Console.
c. Click Go. The SVC cluster management console Welcome window opens.
This windows provides you with a navigation tree that you can use to
access configurations settings.
3. Create a SAN Volume Controller user.
a. Double-click the SAN Volume Controller console icon on the System Storage
Productivity Center desktop.
b. From the My Work navigation pane, click Manage Authentication → Users.
c. In the right pane, select Create a User. Click Go.
d. From the Create a User window, enter the information to create a new user
and click OK.
Configure the Tivoli Storage Productivity Center for SAN Volume
Controller
1. Start Tivoli Storage Productivity Center by double-clicking the Productivity
Center icon on the desktop.
2. Log on to the Tivoli Storage Productivity Center user interface with the default
user ID and password.
Tip: The default password was set using the Password Tool during the System
Storage Productivity Center initial configuration.
3. The first time that you log on to the Tivoli Storage Productivity Center user
interface, the license agreement window opens. Read the terms of the license
agreement. If you agree with the terms of the license agreement, select I accept
the terms of the license agreement. Click Next. You will not see this panel on
subsequent logins.
The Welcome to the IBM Tivoli Storage Productivity Center panel opens if it
was not disabled prior to this procedure.
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IBM System Storage Productivity Center: User’s Guide
Figure 7. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides
links to commonly used Tivoli Storage Productivity Center tasks.
4. Add a CIM agent to Tivoli Storage Productivity Center using the following
steps:
a. Click Configuration on the Welcome page. If the Welcome page is not
displayed, from the Tivoli Storage Productivity Center navigation tree
expand IBM Tivoli Storage Productivity Center. Click Configuration
Utility.
b. Click the Services tab and expand the CIM Agents section.
c. Click Add and the Add CIMOM page opens.
Specify information about the CIM agent:
Host
Specify the IP address of the SAN Volume Controller. You can enter
a host name, IPv4, or IPv6 address depending on what is supported
within your environment:
Port
Enter the port number on which the CIMOM communicates.
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The port number for the embedded SAN Volume Controller CIM
agent is 5989 (https).
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Username
Enter the user ID for the SAN Volume Controller CIM agent. The
default user ID is superuser.
Password
Enter the password for the SAN Volume Controller CIM agent.
Password Confirm
Reenter the password for the SAN Volume Controller CIM agent.
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Interoperability Namespace
Enter a value for the name space within the CIM agent. The value
for the embedded SAN Volume Controller CIM agent 5.1 is
/root/ibm.
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Protocol
Enter the protocol to be used when accessing the CIM agent. Use
https for the embedded SAN Volume Controller CIM agent 5.1.
Chapter 5. Configuring SSPC for SAN Volume Controller
49
Truststore Location
Do not change the default value.
Truststore Passphrase
Do not change the default value. The passphrase for the truststore
for the CIMOM applies only to certain non-IBM devices.
Display Name
Enter a user-specified name for the CIM Agent.
Description
Enter a description of the CIM agent in this field. This description
can be any combination of alphanumeric characters. This field is
optional.
d. Select Test CIMOM connectivity before adding.
e. Click Save. If the connection to the CIM agent was successful, a new entry
is added to the list CIM Agents in the CIM Agents section. The Connection
Status column displays Success. If the connection was not made to the CIM
agent, try double-checking your settings in the Add CIMOM page, verifying
that the CIMOM is active, and that you are not restricted by your firewall
settings.
5. Run a CIMOM discovery job using the following steps:
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. From the Services tab, expand the CIM Agents section and click Run
CIMOM Discovery Now.
c. After you submit a CIMOM discovery job, a message is displayed with the
text CIMOM Discovery Job submitted. Click OK to close the message.
A CIMOM discovery job can take a while to report status. If the job has
completed successfully, a green square is shown in front of the date in the
navigation tree.
6. Run a Tivoli Storage Productivity Center probe job to collect data about the
storage subsystems using the following steps:
Tip: Probe jobs can take a long time depending on how many VDisks and
MDisks your storage system has.
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a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. Click the Disk Manager tab.
c. Expand the Storage Subsystem Probes section and click Create Probe.
d. Click the What to Probe tab and, complete the following steps:
1) In the Available list, highlight Storage subsystems and select All
Storage Subsystems.
2) Click &gt;&gt; to move the resources to the Current Selections list.
3) Click the When to Run tab and schedule when you want the probe job
to start and what time zone you want to use.
4) Click the Alert tab and set the Triggering Conditions and Triggered
Actions options that you want for the alert.
5) For more information about these fields and working with alerts, see the
Tivoli Storage Productivity Center online help system by pressing F1 or
clicking the Help menu.
6) Click the diskette icon that is located on the tool bar, enter a name for
the probe job, and click OK save the probe job.
50
IBM System Storage Productivity Center: User’s Guide
Tip: Running a probe job can take a long time.
7) To view the probe jobs and their status, expand IBM Tivoli Storage
Productivity Center and click Monitoring → Probes.
Completing the configuration
1. Activate the Windows license.
If you did not check Automatically activate Windows when I am online
option during the IBM System Storage Productivity Center installation or you
do not have SSPC Internet connectivity, you must activate the license for
Windows using these steps. If the Automatically activate Windows when I am
online option was enabled, you can skip this step.
|
|
|
|
|
|
|
|
|
Important: From the first time you start the SSPC server, you have 60 days to
activate the Windows license and complete the Windows setup. If you exceed
the 60-day time limit, you cannot use Windows until you activate the license.
a. Click the Windows Start button, right-click Computer and select Properties.
b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.
2. Optional: Subscribe to the following technical support Web sites to receive
information about important technical notes, flashes, and APAR information.
v To receive support notifications for the Tivoli Storage Productivity Center:
a. Go to http://www.ibm.com/software/sysmgmt/products/support/
IBMTotalStorageProductivityCenterStandardEdition.html.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password.
d. After your user ID is authenticated, the Help tab on the My Notifications
page provides the following information:
–
–
–
–
–
|
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|
|
|
|
|
|
|
|
v To
a.
b.
c.
How
How
How
How
How
to create and organize subscriptions
you are notified about subscriptions
to specify the frequency of email notifications
to subscribe for specific topics per product
to unsubscribe
receive support notifications for the System Storage Productivity Center:
Go to http://www.ibm.com/systems/support/storage/software/sspc.
In the Stay Informed section on the right, click My notifications.
When you access the page, enter your IBM ID and password. Click Learn
more to view information about how to use the My notifications tool.
Chapter 5. Configuring SSPC for SAN Volume Controller
51
52
IBM System Storage Productivity Center: User’s Guide
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Chapter 6. Configuring SSPC for DS3000, DS4000, and
DS5000
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Use this procedure to configure IBM System Storage Productivity Center (SSPC) so
that IBM Tivoli Storage Productivity Center can manage the DS3000, DS4000, and
DS5000.
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Overview
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If you are installing the DS Storage Manager on the System Storage Productivity
Center, you do not have to download Java 1.5. The SSPC has preinstalled the
package that enables DS Storage Manager launch in context capabilities. If you are
installing the DS Storage Manager on a remote host (a system that does not have
SSPC installed), you must have the IBM Tivoli Storage Productivity Center GUI
and Java 1.5 installed on the remote host. The DS Storage Manager is installed
from the IBM Tivoli Storage Productivity Center GUI.
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Follow these major steps:
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1. Prepare Internet Explorer and Windows Server 2008. See “Prepare Internet
Explorer and Windows Server 2008.”
2. Configure Tivoli Storage Productivity Center using one of the following
procedures:
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Prepare Internet Explorer and Windows Server 2008
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v Configuring Tivoli Storage Productivity Center on the SSPC. See
“Configuring IBM Tivoli Storage Productivity Center on the SSPC” on page
54.
v Configuring Tivoli Storage Productivity Center on a system without SSPC
installed. See “Configuring Tivoli Storage Productivity Center on a system
without SSPC installed” on page 57.
3. Complete the configuration. See “Completing the configuration” on page 60.
1. Configure Internet Explorer 7 to allow pop-up windows using the following
steps:
a. Open Internet Explorer by clicking the Internet Explorer icon located on the
Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Pop-up Blocker → Turn Off
Pop-up Blocker.
Note: If you receive a message that content has been blocked because it was
not signed by a valid security certificate, click the Information Bar at the top of
the window and select Show blocked content.
2. Add the IP address of the Storage subsystem to the Internet Explorer list of
trusted sites using the following steps:
a. From the Internet Explorer toolbar, click Tools → Internet options.
b. Click the Security tab, click the Trusted sites icon and then click Sites.
c. In the Add this web site to the zone field, type the IP address of the
storage subsystem. Click Add and the IP address is added to the Websites
field.
&copy; IBM Corporation 2006 &copy; IBM 2007, 2009
53
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d. On the Security tab, click Custom Level. In the Security Settings panel,
make sure that Downloads → File download has Enable checked. This step
is required if you are downloading the DS Storage Manager to a remote
host.
e. Click Close and then click OK to exit the Internet Options window.
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Configuring IBM Tivoli Storage Productivity Center on the SSPC
1. Log on to the IBM Tivoli Storage Productivity Center using the following steps:
a. Start Tivoli Storage Productivity Center by double-clicking the Productivity
Center icon that is on the SSPC desktop or by clicking Start → All Programs
→ IBM Tivoli Storage Productivity Center → Productivity Center.
b. Log on to the Tivoli Storage Productivity Center user interface with the user
ID and password.
Tip: The default password was set using the Password Tool during the
System Storage Productivity Center initial configuration.
If localhost is displayed in the Server field of the login window for Tivoli
Storage Productivity Center, type the host name or the IP address of the
SSPC server in this field.
c. The first time that you log on to the Tivoli Storage Productivity Center user
interface, the license agreement window opens. Read the terms of the
license agreement. If you agree with the terms of the license agreement,
select I accept the terms of the license agreement. Click Next. You will not
see this panel on subsequent logins.
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The Welcome to the IBM Tivoli Storage Productivity Center panel opens if it
was not disabled prior to this procedure.
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Figure 8. Welcome to the IBM Tivoli Storage Productivity Center panel. This panel provides
links to commonly used Tivoli Storage Productivity Center tasks.
2. Add a CIM agent to Tivoli Storage Productivity Center using the following
steps:
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a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. Click the Services tab and expand the CIM Agents section.
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54
IBM System Storage Productivity Center: User’s Guide
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c. Click Add and the Add CIMOM page opens.
Specify information about the CIM agent:
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Host
Enter the hostname or IP address of the machine with the CIM
agent. You can enter a host name, IPv4 address, or IPv6 address
depending on what is supported within your environment:
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Port
Enter the port number on which the CIMOM communicates.
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The default port numbers for the CIMOM are 5988 (http) or 5989
(https). This port number can be changed.
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Username
Enter the default user ID for the CIM agent.
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Password
Enter the password for the CIM agent.
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Password Confirm
Reenter the password for the CIM agent.
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Interoperability Namespace
The value is the name space within the CIMOM.
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Note: For information about namespaces, go to the IBM Tivoli
Storage Productivity Center Information Center and search for
interop namespaces.
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Protocol
Enter the protocol to be used when accessing the CIMOM. Possible
values are http or https.
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Truststore Location
This field is not used by the CIM agent provider.
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Truststore Passphrase
This field is not used by the CIM agent provider.
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Display Name
Enter a user-specified name for the CIMOM.
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Description
Enter a description of the CIMOM in this field. This description can
be any combination of alphanumeric characters. This field is
optional.
d. Select Test CIMOM connectivity before adding.
e. Click Save. If the connection to the CIM agent was successfully made, a
new entry is added to the list CIM Agents in the CIM Agents section. The
Connection Status column displays Success. If the connection was not made
to the CIM agent, try double-checking your settings in the Add CIMOM
page, verifying that the CIMOM is active, and that you are not restricted by
your firewall settings.
3. Run a CIMOM discovery job using the following steps.
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. From the Services tab, expand the CIM Agents section and click Run
CIMOM Discovery Now.
c. After you submit a CIMOM discovery job, a message is displayed with the
text CIMOM Discovery Job submitted. Click OK to close the message.
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000
55
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d. Check the status of the CIMOM discovery job. From the Tivoli Storage
Productivity Center navigation tree, expand Administrative Services and
click Discovery. The new CIMOM job is listed along with its timestamp in
the navigation tree.
A CIMOM discovery job can take a while to report status. If the job has
completed successfully, a green square is shown in front of the date in the
navigation tree.
4. Download the DS Storage Manager GUI:
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center → Topology → Storage. In the right pane,
expand the subsystem icon. Right-click the DS3000, DS4000, or DS5000 icon
and click DS4000 Storage Manager.
b. A panel is displayed titled ″There is a problem with this website’s security
certificate.″ Click Continue to this website.
c. The License Agreement for Machine Code for DS Storage Manager opens.
Read the terms of the license agreement. If you agree with the license
agreement, select I accept the terms of the License Agreement. Click OK. If
you do not accept the license agreement, the application will not be
installed.
|
|
d. The DS Storage Manager Initial Setup Tasks panel is displayed. You can
now configure your storage subsystem.
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5. Run a Tivoli Storage Productivity Center probe job to collect data about the
storage subsystems using the following steps:
|
|
Tip: Probe jobs can take a long time depending on how many volumes and
LUNs your storage system has.
|
|
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center, and click Configuration Utility.
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|
b. Click the Disk Manager tab.
c. Expand the Storage Subsystem Probes section and click Create Probe.
d. Click the What to PROBE tab and, complete the following steps:
1) In the Available list, double-click Storage subsystems and select the
resources you want to probe.
2) Click &gt;&gt; to move the resources to the Current Selections list.
3) Click the When to Run and select Run Now.
4) Click the Alert tab and set the Triggering Conditions and Triggered
Actions options that you want for the alert.
5) For more information about these fields and working with alerts, see the
Tivoli Storage Productivity Center online help system by pressing F1 or
clicking the Help menu.
6) Click the diskette icon that is located on the tool bar, enter a name for
the probe job, and click OK save the probe job.
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|
Tip: Running a probe job can take a long time.
|
e. To view the probe jobs and their status, expand IBM Tivoli Storage
Productivity Center and click Monitoring → Probes.
f. The new probe is listed in the navigation tree.
g. Wait for the probe job to complete.
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56
IBM System Storage Productivity Center: User’s Guide
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Configuring Tivoli Storage Productivity Center on a system
without SSPC installed
|
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|
When you are configuring Tivoli Storage Productivity Center on a system without
SSPC installed, you must have the Tivoli Storage Productivity Center GUI and Java
1.5 installed on the remote system. Follow these steps to download the Tivoli
Storage Productivity Center GUI and DS Storage Manager on a remote system.
1. Launch the Tivoli Storage Productivity Center GUI.
a. Access Java Web Start to launch the Tivoli Storage Productivity Center GUI.
From the remote system, open a Web browser window and enter the Web
address of the target server:
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http://SSPC_server:9550/ITSRM/app/en_US/index.html
Where SSPC_server is the IP address of the SSPC server.
Note: If you receive multiple Warning - Hostname Mismatch windows
when using Java Web Start, click Run in each window until they no longer
display.
b. The Java Web Start panel is displayed. If you do not have Java 1.5 installed
on the remote host, install the JRE.
v IBM 1.5.0 JRE for Windows IA32
v IBM 1.5.0 JRE for Linux IA32
v IBM 1.5.0 SDK for AIX PPC32
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Figure 9. Java Web Start panel
c. Download the JRE.
1) Click the appropriate JRE as shown in Figure 9.
2) The Tivoli Storage Productivity Center License Agreement panel is
displayed. Read the terms of the license agreement. If you agree with
the terms, click Agree. If you do not agree with the terms and click
Disagree, the program will not be launched.
Note: Leave this License Agreement panel open because you will
launch the IBM Tivoli Storage Productivity Center GUI from this panel.
3) A panel is displayed asking if you want to run the file. Click Run.
4) A panel is displayed asking if you want to install the Java Runtime
Environment. Click Yes.
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000
57
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5) The Choose Setup Language panel is displayed. Enter English. Click
OK.
6) The Welcome panel is displayed. Click Next.
7) The Java License Agreement panel is displayed. Read the terms of the
license agreement. If you agree with the terms, click Agree. If you do
not agree with the terms and click Disagree, the program will not be
launched.
8) The Choose Destination Location panel is displayed. Click Next.
9) The Setup Status panel is displayed.
10) The Browser Registration panel is displayed. Select the browser you
want to associate with the Java plug-in. Click Next.
11) The InstallShield Wizard Complete panel is displayed. Click Finish.
d. Return to the IBM Tivoli Storage Productivity Center License Agreement
panel after you have downloaded the JRE. Click TPC GUI (Java Web Start)
at the bottom of the page. This will launch the IBM Tivoli Storage
Productivity Center GUI.
2. Log on to the IBM Tivoli Storage Productivity Center user interface using the
following steps:
a. Log on to the Tivoli Storage Productivity Center user interface with the user
ID and password.
|
|
|
|
|
|
|
Tip: The default password was set using the Password Tool during the
System Storage Productivity Center initial configuration.
b. The first time that you log on to the Tivoli Storage Productivity Center user
interface, the license agreement window opens. Read the terms of the
license agreement. If you agree with the terms of the license agreement,
select I accept the terms of the license agreement. Click Next. You will not
see this panel on subsequent logins.
|
|
|
|
The Welcome to the IBM Tivoli Storage Productivity Center panel opens if it
was not disabled prior to this procedure.
3. Add a CIM agent to Tivoli Storage Productivity Center using the following
steps:
|
|
|
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. Click the Services tab and expand the CIM Agents section.
|
|
c. Click Add and the Add CIMOM page opens.
Specify information about the CIM agent:
|
|
|
Host
Enter the hostname or IP address of the machine with the CIM
agent. You can enter a host name, IPv4 address, or IPv6 address
depending on what is supported within your environment:
|
Port
Enter the port number on which the CIMOM communicates.
The default port numbers for the CIMOM are 5988 (http) or 5989
(https). This port number can be changed.
|
|
|
|
Username
Enter the default user ID for the CIM agent.
|
|
Password
Enter the password for the CIM agent.
|
|
Password Confirm
Reenter the password for the CIM agent.
58
IBM System Storage Productivity Center: User’s Guide
|
|
|
|
|
Interoperability Namespace
The value is the name space within the CIMOM.
Note: For information about namespaces, go to the IBM Tivoli
Storage Productivity Center Information Center and search for
interop namespaces.
|
|
|
Protocol
Enter the protocol to be used when accessing the CIMOM. Possible
values are http or https.
|
|
Truststore Location
This field is not used by the CIM agent provider.
|
|
Truststore Passphrase
This field is not used by the CIM agent provider.
|
|
Display Name
Enter a user-specified name for the CIMOM.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Description
Enter a description of the CIMOM in this field. This description can
be any combination of alphanumeric characters. This field is
optional.
d. Select Test CIMOM connectivity before adding.
e. Click Save. If the connection to the CIM agent was successfully made, a
new entry is added to the list CIM Agents in the CIM Agents section. The
Connection Status column displays Success. If the connection was not made
to the CIM agent, try double-checking your settings in the Add CIMOM
page, verifying that the CIMOM is active, and that you are not restricted by
your firewall settings.
4. Run a CIMOM discovery job using the following steps.
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
|
|
|
|
b. From the Services tab, expand the CIM Agents section and click Run
CIMOM Discovery Now.
c. After you submit a CIMOM discovery job, a message is displayed with the
text CIMOM Discovery Job submitted. Click OK to close the message.
|
|
|
|
|
|
|
|
d. Check the status of the CIMOM discovery job. From the Tivoli Storage
Productivity Center navigation tree, expand Administrative Services and
click Discovery. The new CIMOM job is listed along with its timestamp in
the navigation tree.
A CIMOM discovery job can take a while to report status. If the job has
completed successfully, a green square is shown in front of the date in the
navigation tree.
5. Download the DS Storage Manager GUI:
|
|
|
|
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center → Topology → Storage. In the right pane,
expand the subsystem icon. Right-click the DS3000, DS4000, or DS5000 icon
and click DS4000 Storage Manager.
|
|
|
|
b. A panel is displayed titled ″There is a problem with this website’s security
certificate.″ Click Continue to this website.
c. The License Agreement for Machine Code for DS Storage Manager opens.
Read the terms of the license agreement. If you agree with the license
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000
59
agreement, select I accept the terms of the License Agreement. Click OK. If
you do not accept the license agreement, the application will not be
installed.
|
|
|
d. The DS Storage Manager Initial Setup Tasks panel is displayed. You can
now configure your storage subsystem.
6. Run a Tivoli Storage Productivity Center probe job to collect data about the
storage subsystems using the following steps:
|
|
|
|
Tip: Probe jobs can take a long time depending on how many volumes and
LUNs your storage system has.
a. From the Tivoli Storage Productivity Center navigation tree, expand IBM
Tivoli Storage Productivity Center and click Configuration Utility.
b. Click the Disk Manager tab.
c. Expand the Storage Subsystem Probes section and click Create Probe.
d. Click the What to PROBE tab and, complete the following steps:
|
|
|
|
|
|
|
|
|
|
|
1) In the Available list, double-click Storage subsystems and select the
resources you want to probe.
2) Click &gt;&gt; to move the resources to the Current Selections list.
3) Click the When to Run and select Run Now.
|
|
|
|
|
|
|
4) Click the Alert tab and set the Triggering Conditions and Triggered
Actions options that you want for the alert.
5) For more information about these fields and working with alerts, see the
Tivoli Storage Productivity Center online help system by pressing F1 or
clicking the Help menu.
6) Click the diskette icon that is located on the tool bar, enter a name for
the probe job, and click OK save the probe job.
Tip: Running a probe job can take a long time.
e. To view the probe jobs and their status, expand IBM Tivoli Storage
Productivity Center and click Monitoring → Probes.
f. The new probe is listed in the navigation tree.
g. Wait for the probe job to complete.
|
|
|
|
|
Completing the configuration
|
|
1. Activate the Windows license using the following steps:
|
|
|
|
|
If you did not check Automatically activate Windows when I am online
option during the IBM System Storage Productivity Center installation or you
do not have SSPC Internet connectivity, you must activate the license for
Windows using these steps. If the Automatically activate Windows when I am
online option was enabled, you can skip this step.
|
|
|
Important: From the first time you start the SSPC server, you have 60 days to
activate the Windows license and complete the Windows setup. If you exceed
the 60-day time limit, you cannot use Windows until you activate the license.
a. Click the Windows Start button, right-click Computer and select Properties.
|
|
|
|
|
b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.
2. Optional: Subscribe to the following technical support Web sites to receive
information about important technical notes, flashes, and APAR information.
v To receive support notifications for the Tivoli Storage Productivity Center:
|
60
IBM System Storage Productivity Center: User’s Guide
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
|
a. Go to http://www.ibm.com/software/sysmgmt/products/support/
IBMTotalStorageProductivityCenterStandardEdition.html.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password.
d. After your user ID is authenticated, the Help tab on the My Notifications
page provides the following information:
– How to create and organize subscriptions
– How you are notified about subscriptions
– How to specify the frequency of email notifications
– How to subscribe for specific topics per product
– How to unsubscribe
v To receive support notifications for the System Storage Productivity Center:
a. Go to http://www.ibm.com/systems/support/storage/software/sspc.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password. Click Learn
more to view information about how to use the My notifications tool.
Chapter 6. Configuring SSPC for DS3000, DS4000, and DS5000
61
62
IBM System Storage Productivity Center: User’s Guide
|
Chapter 7. Tivoli Storage Productivity Center Basic Edition
IBM System Storage Productivity Center uses IBM Tivoli Storage Productivity
Center Basic Edition to perform device discovery, monitoring and reporting
functions.
Tivoli Storage Productivity Center Basic Edition centralizes management of
networked storage devices that implement the SNIA Storage Management
Initiative Specification (SMI-S). The basic edition includes support for the IBM
System Storage DS&reg; family and IBM System Storage SAN Volume Controller. IBM
Tivoli Storage Productivity Center Basic Edition can help reduce storage
management complexity and costs, and help improve data availability using SMI-S.
The procedures in this section describe how to use the tools in IBM Tivoli Storage
Productivity Center Basic Edition, such as the topology viewer and reporting.
Using the topology viewer to view storage systems
You can use the topology viewer to monitor and troubleshoot your storage
environment and perform critical storage-management tasks.
Start the Tivoli Storage Productivity Center user interface and log in. Complete the
following steps:
Note: These steps describe the process of viewing a DS8000, however, the
procedure is the same for a DS3000, DS4000, or DS5000.
1. Expand IBM Tivoli Storage Productivity Center in the navigation tree.
2. Click Topology → Storage. The topology viewer displays an icon for each of the
storage subsystems that have been defined to IBM System Storage Productivity
Center. For example, if you added a CIM agent for a DS8000, you would see an
overview of the topology of the DS8000 that looks like Figure 10 on page 64.
&copy; Copyright IBM Corp. 2007, 2009
63
Figure 10. Topology overview
3. In the topology viewer, double-click the DS8000 icon to see the storage system
environment for the DS8000. The icon, which looks like Figure 11, is circled in
Figure 10.
Figure 11. Storage subsystem icon
4. In the topology viewer, click the plus sign (+) on Device to see the disks, pools,
and volumes for the device. Before the device panel is expanded, it looks like
Figure 12 on page 65.
64
IBM System Storage Productivity Center: User’s Guide
Figure 12. Device panel
5. In the Device panel, click the plus sign (+) on Disks or on Volumes. When the
disk panel is expanded, it looks like Figure 13.
Figure 13. Disks and Volumes panel
6. In the Disks or Volumes panel, double-click on a disk or volume to see its
relationship to the storage pools. This relationship is indicated by a line from
the disk or volume to the pool it is a part of. See Figure 14 on page 66.
Chapter 7. Tivoli Storage Productivity Center Basic Edition
65
Figure 14. A disk’s relation to a storage pool
7. For more information about the storage subsystem, use the Volume to HBA
Assignment reports.
a. Expand Disk Manager in the navigation tree.
b. Click Reporting → Storage Subsystems → Volume to HBA Assignment → By
Storage Subsystem.
c. Move the columns that you want to display in the report into the Included
Columns field and click Generate Report. See Figure 15.
Figure 15. List of storage systems for DS4000 series
66
IBM System Storage Productivity Center: User’s Guide
d. Click the magnifying glass icon (
) to the left of any storage system for
more information about the storage system.
Using the topology viewer to see storage systems managed by the
SAN Volume Controller
In the topology viewer, you can view a graphical representation of the storage
systems managed by the SAN Volume Controller.
Start the Tivoli Storage Productivity Center user interface and log in. Complete the
following steps:
1. Expand IBM Tivoli Storage Productivity Center in the navigation tree.
2. Click Topology → Storage. The topology viewer displays an icon for each of the
storage subsystems that have been defined to IBM System Storage Productivity
Center. For example, if you added a CIM agent for a SAN Volume Controller,
you would see an overview of the topology of the SAN Volume Controller that
looks like Figure 16.
Figure 16. Topology viewer for the SAN Volume Controller
3. In the topology viewer, double-click the SVC icon to see the storage system
environment for the SAN Volume Controller. The icon, which looks like
Figure 17, is circled in Figure 16.
Figure 17. Storage SVC icon
Chapter 7. Tivoli Storage Productivity Center Basic Edition
67
4. In the topology viewer, click the plus sign (+) on Device to see the disks,
volumes, and pools for the SAN Volume Controller. Before the device panel is
expanded, it looks like Figure 18
Figure 18. Device panel
5. In the Device panel, click the plus sign (+) on Disks or Volumes. The Disks
and Volumes panel looks like Figure 19.
Figure 19. Disks and Volumes panel
6. In the Disks or Volumes panel, double-click on a disk or volume to see its
relationship to the storage pools. This relationship is indicated by a line from
the disk or volume to the pool it is a part of. See Figure 20 on page 69.
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IBM System Storage Productivity Center: User’s Guide
Figure 20. Relationship of volume to storage pool
See the IBM Tivoli Storage Productivity Center Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp for more
information about how to use the Tivoli Storage Productivity Center.
Accessing reports about storage resources
IBM System Storage Productivity Center uses the functionality of IBM Tivoli
Storage Productivity Center to provide reports about storage resources. These
reports are organized into different types and categories to provide both summary
and detailed information about the storage resources in your environment.
Data that appears in reports is based on statistical information accumulated by
data collection jobs and stored in the database repository. You can select the
specific systems, storage subsystems, switches, clusters, disks, and file systems
upon which you want to report.
Reports are organized into report types and categories, which can be expanded in
the navigation tree to reveal additional sub-categories of reporting. Some reports
are also accessible through the topology viewer.
v Reporting types: system reports, user ID reports, user-defined online reports
v Report categories: asset, Tivoli Storage Productivity Center-wide storage space
(capacity), monitored computer storage space, storage subsystem, tape library,
data source
For an example of the reports you can generate see Table 13 on page 70. Use this
table to determine which reports are most useful to you and which data collection
jobs to run for those reports.
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For more information about the categories of reports that are available to the IBM
System Storage Productivity Center, go to the IBM Tivoli Storage Productivity
Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/
v4r1/index.jsp and search for Reporting.
Chapter 7. Tivoli Storage Productivity Center Basic Edition
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Table 13. Reports available for IBM Tivoli Storage Productivity Center Basic Edition
Report Category
Description
Asset reports
View itemized statistics about your storage
resources in a hierarchy that lets you see the
resources in greater detail.
What data collection job should
I run for this report?
Probes, Discovery
Location: These reports are available in the
following locations on the navigation tree:
v IBM Tivoli Storage Productivity Center &gt;
Reporting &gt; My Reports (if you save the
definition of an online report it appears in this
location)
v Data Manager &gt; Reporting &gt; Asset
TPC-wide storage space
Identify how much storage space is used and
unused on the disks and file systems in your
environment.
Probes
Location: These reports are available in the
following locations on the navigation tree:
v IBM Tivoli Storage Productivity Center &gt;
Reporting &gt; My Reports (if you save the
definition of an online report it appears in this
location)
v Data Manager &gt; Reporting &gt; TPC-wide Storage
Space
Example: Identify how much storage space is
being used on the file systems within your
environment, and how much unused storage space
is available.
Monitored computer storage Use these host-based reports to view the data that
space
is collected by probes for computers,
network-attached storage, and hypervisors. These
reports contain detailed information about the
consumption of file system space and enable you
to relate that space back to external or internal
storage without counting shared space multiple
times.
Location: These reports are available in the
following locations on the navigation tree:
v IBM Tivoli Storage Productivity Center &gt;
Reporting &gt; My Reports (if you save the
definition of an online report it appears in this
location)
v Data Manager &gt; Reporting &gt; Monitored
Computer Storage Space
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IBM System Storage Productivity Center: User’s Guide
Probes
Table 13. Reports available for IBM Tivoli Storage Productivity Center Basic Edition (continued)
What data collection job should
I run for this report?
Report Category
Description
Storage subsystem reports
View storage capacity for a computer, file system,
storage subsystem, volume, array site, rank, and
disk. These reports also enable you to view the
relationships among the components of a storage
subsystem.
Probes
Location:
v Disk Manager &gt; Reporting &gt; Storage
Subsystems
v IBM Tivoli Storage Productivity Center &gt;
Reporting &gt; My Reports (if you save the
definition of an online report it appears in this
location)
Example: View the relationships among the
components of a storage subsystem and the
storage capacity for a computer, file system,
storage subsystem, volume, array site, rank, and
disk.
Data source reports
Use data source reports to view detailed
information about the agents from which Tivoli
Storage Productivity Center collects information
about storage resources. Data sources include
CIMOM agents, Data agents, Fabric agents,
VMWare, and subordinate Tivoli Storage
Productivity Center servers.
These reports are available for
data sources that have been
associated with Tivoli Storage
Productivity Center.
Location: IBM Tivoli Storage Productivity Center &gt;
Reporting &gt; Data Source Reports
Example: View detailed information about the
CIM Agents that have been added to Tivoli
Storage Productivity Center as data sources.
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Chapter 8. Configuring SSPC for IBM Tivoli Storage
Productivity Center for Replication
You must configure SSPC before you can start using IBM Tivoli Storage
Productivity Center for Replication with IBM Tivoli Storage Productivity Center.
You must purchase and accept the Two Site or Three Site Business Continuity
license before using the product.
Overview
The process for accepting the Two Site or Three Site Business Continuity license
copies a new license file into the license directory. The CD or CD image for the
license contains the setup file and the new license file.
The major steps for configuring SSPC for Tivoli Storage Productivity Center for
Replication are:
1. Add the IP address for Tivoli Storage Productivity Center for Replication to the
trusted zone in Internet Explorer.
2. Accept the Two Site or Three Site Business Continuity license for Tivoli Storage
Productivity Center for Replication.
3. Open the Tivoli Storage Productivity Center GUI.
4. Manage and monitor Tivoli Storage Productivity Center for Replication.
5. Activate Windows license.
6. Subscribe to technical support Web sites.
Note: There are different hardware feature codes that need to be purchased and
installed on the hardware itself for different hardware features to work. For
example, on the DS8000, if you want to use FlashCopy you must have the
hardware feature code to do FlashCopy on the DS8000. If you want to create a
FlashCopy session on IBM Tivoli Storage Productivity Center for Replication that
manages a DS8000, you need the FlashCopy feature on your DS8000.
Procedure
Follow these steps:
1. Open Internet Explorer to add the IP address of Tivoli Storage Productivity
Center for Replication to the trusted zone.
a. Open Internet Explorer by double-clicking the Internet Explorer icon on the
desktop.
b. Select Tools &gt; Internet options on the Internet Explorer toolbar.
c. Click the Security tab.
d. Click Trusted sites.
e. Click Sites.
f. Type the IP address into the Add this web site to the zone field. Click Add.
The IP address is added to the Web sites field.
g. Click Close.
h. Click OK to exit the Internet Options dialog box.
i. Close Internet Explorer.
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2. Accept the Two Site or Three Site Business Continuity license.
Follow these steps:
a. Accept the license for Two Site or Three Site Business Continuity.
Begin the installation by double-clicking the setup file:
installation_directory\setupwin32.exe
b. Click Next on the Welcome page.
c. Review the license agreement. If you agree with the license agreement, click
I accept the terms of the license agreement.
d. InstallShield checks whether the operating system is appropriate for the
product installation and displays the results. Click Next.
e. Confirm the location where Tivoli Storage Productivity Center for
Replication is installed by accepting the default location.
f. InstallShield displays a summary dialog that allows you to change any
information that you entered. After you confirm your information, click
Install to copy the new license file onto your machine.
g. After a successful installation, a summary of the information is displayed.
To complete the installation, click Finish.
3. Start the Tivoli Storage Productivity Center GUI. Follow these steps:
a. Start Tivoli Storage Productivity Center. You can double-click the
Productivity Center icon on the desktop or click Start &gt; All Programs &gt;
IBM Tivoli Storage Productivity Center &gt; Tivoli Storage Productivity
Center.
b. Log onto the Tivoli Storage Productivity Center GUI with the default user
ID and password. The default user ID is Administrator. Enter the password
for this user ID.
c. The first time you log on to the Tivoli Storage Productivity Center user
interface, the license agreement panel opens. Read the terms of the license
agreement. If you agree with the terms of the license agreement, select I
accept the terms of the license agreement. Click Next. This panel does not
open on subsequent logins.
d. The Welcome to the IBM Tivoli Storage Productivity Center panel appears if
you have not disabled it.
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IBM System Storage Productivity Center: User’s Guide
Figure 21. Welcome to the IBM Tivoli Storage Productivity Center panel.
This panel provides links to commonly used Tivoli Storage Productivity
Center tasks.
4. Open the IBM Tivoli Storage Productivity Center for Replication GUI.
a. At the bottom of the IBM Tivoli Storage Productivity Center navigation tree,
click Replication Manager &gt; Replication Management. See the Tivoli
Storage Productivity Center for Replication online help for information
about how to administer Tivoli Storage Productivity Center for Replication
b. The following buttons are in the right pane:
Replication Health Overview
The Replication Health Overview button displays the Health
Overview panel for IBM Tivoli Storage Productivity Center for
Replication. This panel provides the following information:
v Overall session status: indicates the session status, which can be
normal, warning, or severe.
v Overall storage system status: indicates the connection status of
the storage system.
v Management server status: indicates the status of the standby
server if you are logged on to the local server. If you are logged
on to the standby server, this status indicates the status of the
local server.
See the IBM Tivoli Storage Productivity Center for Replication
online help for information about how to read the Health Overview
panel.
Replication Sessions Overview
The Replication Sessions Overview button lists all sessions defined
within the IBM Tivoli Storage Productivity Center for Replication
environment including their state and status. See the IBM Tivoli
Storage Productivity Center for Replication online help to learn how
to create a session.
Replication Storage Systems Overview
The Replication Storage Systems Overview button displays the
Storage Systems panel. The Storage Systems panel lists all the
Chapter 8. Configuring SSPC for IBM Tivoli Storage Productivity Center for Replication
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known storage systems, and indicates whether the storage systems
are communicating normally with the active and remote servers, if
enabled. See the IBM Tivoli Storage Productivity Center for
Replication online help for information about how to add a storage
system and for volume protection.
Replication Paths Overview
The Replication Paths Overview button displays the ESS/DS Paths
panel. The ESS/DS Paths panel summarizes all the known ESS/DS
series paths, listing them by storage system. See the IBM Tivoli
Storage Productivity Center for Replication online help for
information about how to manage the paths.
Replication Management Servers Overview
The Replication Management Servers button displays the
Management Servers panel. The Management Servers main panel
displays the status of the management servers configuration, lists
the management servers in operation (up to two), and enables you
to define a standby server, or to define the local server as a standby
server to an alternate server. This panel has two variations,
depending on whether or not you have defined a standby. See the
IBM Tivoli Storage Productivity Center for Replication online help
for information about how to manage the servers.
Replication Administration
The Replication Administration button displays the Administration
panel. The Administration panel displays a list of IBM Tivoli
Storage Productivity Center for Replication users and groups and
their access privileges, and allows administrators to take actions on
users and groups. See the IBM Tivoli Storage Productivity Center
for Replication online help for information about how to manage
users and groups.
Replication Advanced Tools
The Replication Advanced Tools button displays the Advanced
Tools panel. The Advanced Tools panel enables you to create a
diagnostic package and change the automatic refresh rate of the
GUI. See the IBM Tivoli Storage Productivity Center for Replication
online help for information about how to create a diagnostic
package or change the refresh rate of the GUI.
5. Activate the Windows license.
If you did not check Automatically activate Windows when I am online
option during the IBM System Storage Productivity Center installation or you
do not have SSPC Internet connectivity, you must activate the license for
Windows using these steps. If the Automatically activate Windows when I am
online option was enabled, you can skip this step.
Important: From the first time you start the SSPC server, you have 60 days to
activate the Windows license and complete the Windows setup. If you exceed
the 60-day time limit, you cannot use Windows until you activate the license.
To activate this license, follow these steps:
a. Click the Windows Start button, right-click on Computer and select
Properties.
b. At the System panel, click Activate Windows now and follow the
instructions to activate Windows using the phone.
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IBM System Storage Productivity Center: User’s Guide
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6. Optional: Subscribe to the following technical support Web sites to receive
information about important technical notes, flashes, and APAR information.
v To receive support notifications for the Tivoli Storage Productivity Center:
a. Go to http://www.ibm.com/software/sysmgmt/products/support/
IBMTotalStorageProductivityCenterStandardEdition.html.
b. In the Stay Informed section on the right, click My notifications.
c. When you access the page, enter your IBM ID and password.
d. After your user ID is authenticated, the Help tab on the My Notifications
page provides the following information:
– How to create and organize subscriptions
– How you are notified about subscriptions
– How to specify the frequency of email notifications
– How to subscribe for specific topics per product
– How to unsubscribe
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a.
b.
c.
receive support notifications for the System Storage Productivity Center:
Go to http://www.ibm.com/systems/support/storage/software/sspc.
In the Stay Informed section on the right, click My notifications.
When you access the page, enter your IBM ID and password. Click Learn
more to view information about how to use the My notifications tool.
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IBM System Storage Productivity Center: User’s Guide
Chapter 9. Additional configuration for System Storage
Productivity Center
The section includes topics on how to configure IBM System Storage Productivity
Center.
Changing the server host name when DB2 extended security is off
Use this procedure to change the server’s host name. SSPC is shipped with DB2
security turned off.
DB2 has been installed with extended security turned off. Use this procedure to
change the server’s host name.
To change the host name, follow these steps.
Note: Do not use this procedure after you have added agents or Agent Manager.
1. Change the server’s host name on Windows.
a. Click Start.
b. Right-click Computer.
c. Click Show on Desktop.
d. On the System window, click Change settings.
e. On the System Properties window, click Change.
f. On the Computer Name/Domain Changes window, provide a new name in
the Computer name field.
g. If you wish to set the primary DNS suffix for the system, click More and
enter the ″primary DNS of this computer″ in the ″DNS Suffix and NetBIOS
Computer Name″ panel.
h. Click OK until you see the window ″Computer Name/Domain Changes,″
which tells you to restart your computer to apply the changes. Click OK to
reboot the system.
i. You will see these messages when the system reboots, you can ignore them:
At least one service or driver failed during system startup.
Use Event Viewer to examine the event log for details.
SQL1042C An unexpected system error occurred.
2. You can open the IBM Tivoli Storage Productivity Center user interface and
start using the product.
Changing the server host name when DB2 extended security is on
Use this procedure to change the server’s host name when DB2 extended security
is turned on.
For information about how to turn DB2 extended security on, see “Turning DB2
extended security on” on page 81.
1. Stop the DB2 Administration Server and the DB2 instance. Open the DB2
command prompt window and run the following commands:
db2admin stop
db2stop
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2. From the DB2 command prompt window, run the following commands:
db2set -g DB2SYSTEM=new_host_name
db2set -g DB2_EXTSECURITY=NO
db2set -all
The db2 set-all command displays the settings so that you can verify the
information.
3. Update the DB2 Administration Server configuration by running the following
commands:
db2 list admin node directory show detail
db2 uncatalog node old_host_name
db2 catalog admin tcpip node new_host_name
remote new_host_name system new_host_name
db2 update admin cfg using DB2SYSTEM new_host_name
db2 update admin cfg using SMTP_SERVER new_host_name
The db2 uncatalog node command assumes that your admin node name is the
same as your old host name.
4. Edit the db2nodes.cfg file. In the DB2 command prompt window, go to the
following directory:
C:\ProgramData\IBM\DB2\DB2COPY1\DB2
Change the old host name to the new host name in the db2nodes.cfg file.
5. Change the server’s host name on Windows 2008.
On the Server Manager, click Change System Properties.
On the System Properties window, click the Computer Name tab.
On the Computer Name window, click Change.
On the Computer Name Changes window, provide a new name in the
Computer name field.
e. If you want to set the primary DNS suffix for the system, click More and
enter the primary DNS of this computer in the DNS Suffix and NetBIOS
Computer Name panel.
f. Click OK and close the System Properties panel.
g. Click Restart Later.
a.
b.
c.
d.
6. After renaming and restarting the computer, stop the DB2 Administration
Server and the DB2 instance. Open the DB2 command prompt window and run
the following commands:
db2admin stop
db2stop
7. Run the db2extsec command to update the security settings:
db2extsec -a new_host_name\DB2ADMNS -u new_host_name\DB2USERS
8. Start the DB2 Administration Server and the DB2 instance by running the
following commands:
db2admin start
db2start
9. Run an IBM Tivoli Storage Productivity Center discovery job using the new
host name.
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IBM System Storage Productivity Center: User’s Guide
Turning DB2 extended security on
Use this procedure to turn DB2 extended security on.
1. Stop the DB2 Administration Server and the DB2 instance. Open the DB2
command prompt window and go to the following directory:
C:\Program Files\IBM\SQLLIB\BIN
Run the following commands:
db2admin stop
db2stop
2. Update the DB2 Administration Server configuration by running the following
commands. In the DB2 command prompt window, go to the following
directory:
C:\Program Files\IBM\SQLLIB\BIN
Run these commands:
db2set -g DB2SYSTEM=host_name
db2 catalog admin tcpip node host_name remote host_name
system host_name
db2 update admin cfg using DB2SYSTEM host_name
db2 update admin cfg using SMTP_SERVER host_name
3. Edit the db2nodes.cfg file. In the DB2 command prompt window, go to the
following directory:
C:\Program Files\IBM\SQLLIB\DB2\db2nodes.cfg
Change the name in the localhost field to the host name in the db2nodes.cfg
file.
4. If the DB2ADMNS and DB2USERS groups do not exist, create them now. Add
the Administrator user ID to the DB2ADMNS group.
5. Run the db2extsec command to update the security settings:
db2extsec -a host_name\DB2ADMNS -u host_name\DB2USERS
6. Start the DB2 Administration Server and the DB2 instance.
a. Open the DB2 command prompt window and go to the following directory:
C:\Program Files\IBM\SQLLIB\BIN
b. Run these commands:
db2admin start
db2start
Chapter 9. Additional configuration for System Storage Productivity Center
81
Adding user IDs to SSPC
Ensure that in a multiple-user environment, all users accessing IBM Tivoli Storage
Productivity Center also have the authority to manage other aspects of the storage
environment.
The procedure to add user roles to SSPC requires Tivoli Storage Productivity
Center administrator authority and can be done as two tasks:
v Set up the user ID at the operating-system level, and then add this user ID to a
group.
v Set up Tivoli Storage Productivity Center to map the operating-system group to
a Tivoli Storage Productivity Center role.
Figure 22 illustrates how to add a new user role to the IBM System Storage
Productivity Center.
Figure 22. Adding a new user to SSPC
The authorization level in Tivoli Storage Productivity Center depends on the role
assigned to a user group. See Table 14.
Table 14. Roles and authorization levels
Role
Authorization level
Superuser
Has full access to all Tivoli Storage Productivity Center
functions.
Productivity Center administrator Has full access to operations in the Administration
section of the GUI.
Disk administrator
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IBM System Storage Productivity Center: User’s Guide
Has full access to Tivoli Storage Productivity Center
disk functions.
Table 14. Roles and authorization levels (continued)
Role
Authorization level
Disk operator
Has access to reports only for Tivoli Storage
Productivity Center disk functions. This includes
reports on tape devices.
Fabric administrator
Has full access to IBM Tivoli Storage Productivity
Center for Fabric functions.
Fabric operator
Has access to reports only for IBM Tivoli Storage
Productivity Center for Fabric functions.
Data administrator
Has full access to IBM Tivoli Storage Productivity
Center for Data functions.
Data operator
Has access to reports onlyIBM Tivoli Storage
Productivity Center for Data functions.
Tape administrator
Has full access to Tivoli Storage Productivity Center
tape functions.
Tape operator
Has access to reports only for tape functions.
1. If a user has multiple roles, the authorization level is a combination of the
levels for each of the roles.
2. If a user is not a member of any of the roles listed, no access is granted to that
user.
You can use many types of user roles. The commonly used roles for SSPC are the
disk administrator and disk operator.
Setting up the user ID at the operating-system level
To set up a new SSPC user role, the SSPC administrator needs to first grant the
appropriate user permissions on the operating system using the following steps:
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1. From the SSPC desktop, click Server Manager &gt; Configuration &gt; Local Users
and Groups &gt; Users.
2. Create a new user ID. Click Action &gt; New User. Specify a value for the
following fields:
v User ID and password.
v If appropriate, select User must change password at next logon.
If you select this box, the user must change the password the first time that
they log on.
v If appropriate, select Password never expires.
v Click Create to add the new user ID.
3. Add the new user ID to an existing group.
a. To add the user ID to an existing group, click Local Users and Groups &gt;
Groups. Click Groups. Select a group in the right pane. Right-click on the
group. Click Add to group to add a new group or select an existing group.
Select Add &gt; Advanced &gt; Find Now and select the user to be added to the
Group.
b. On the Administrators Properties window, click Add.
c. On the Select Users window, enter the user ID in the Enter the object
names to select field. Click OK.
d. Click OK to exit the Administrators Properties window.
Chapter 9. Additional configuration for System Storage Productivity Center
83
To simplify user administration, use the same name for the Windows user group
and the user group roles in Tivoli Storage Productivity Center. For example, create
the Windows user group ″Disk Administrator″ and assign this group to the Tivoli
Storage Productivity Center role ″Disk Administrator.″
Setting up the user roles in Tivoli Storage Productivity Center
The group that is defined at the operating-system must be mapped to a role that is
defined in Tivoli Storage Productivity Center.
To do this, follow these steps:
1. Log on to Tivoli Storage Productivity Center with administrator permission and
click Administrative Services &gt; Configuration &gt; Role-to-Group Mappings.
2. On the right pane, click Edit for the role that you want to associate with the
group that you have created. The Edit Group window is displayed.
3. Enter the group that you want to associate with the Tivoli Storage Productivity
Center role. For DS8000 management, the roles to use are Disk Operator or
Disk Administrator. After you define the user role, the operator can access the
Tivoli Storage Productivity Center GUI.
The authorization level in Tivoli Storage Productivity Center depends on the
role assigned to a user group.
4. Click File &gt; Save to save the mappings.
For information about Tivoli Storage Productivity Center user roles, see “User IDs,
passwords, and user roles” on page 23.
Accessing Tivoli Storage Productivity Center as a new user
To access the Tivoli Storage Productivity Center GUI, the operator opens a Web
browser using the Tivoli Storage Productivity Center user ID and password. The
operator must also provide the SSPC IP address that you provide. Follow these
steps to log on to the Tivoli Storage Productivity Center GUI:
1. If you selected the field Change password at first login, the user must first log
on to SSPC to change the password. The user can log on at the SSPC server or
by Remote Desktop.
2. Connect to the Web address http://SSPC_IP_address:9550/ITSRM/app/
welcome.html.
3. Select TPC GUI and open the Java Web Start executable file. The first time you
perform this task, a Java Web start session is opened and the TSRMGUI.jar is
downloaded to the workstation where the browser was started.
4. Start the Tivoli Storage Productivity Center GUI. If localhost is displayed in
the Server field of the login window for Tivoli Storage Productivity Center,
type the host name or the IP address of the SSPC server in this field.
5. Enter the appropriate user ID and password.
6. Change the server field to SSPC_IP_address:9549 if there is no name server
resolution between the workstation and SSPC. SSPC_IP_address is the IP
address of the SSPC server.
Enabling a non-Administrator user ID to create a backup image
You might need to assign properties to a non-Administrator user ID so that the
user ID can use the Windows Server Backup feature to back up or recover the
SSPC image.
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IBM System Storage Productivity Center: User’s Guide
To use the Windows Server Backup feature to back up or recover your SSPC
system, you must be a member of the Windows Backup Operators or
Administrators Group, or you must have been delegated the appropriate authority.
The Administrator user ID that is included with SSPC is a member of the
Administrators Group and has appropriate authority to perform a backup or
recovery. However, if another SSPC user ID exists and you want to use it, a
member of the Windows Administrators Group can modify the properties of that
user ID and provide authority by adding it to the Backup Operators Group.
Tip: A user ID that is a member of the Backup Operators Group can perform
backup and recovery operations, but has no Administrator rights.
To enable a non-Administrator user ID to back up or recover the SSPC image by
using the Windows Server Backup feature, perform the following steps.
1. Determine the user ID that you want to use to recover the backup image.
2. From the Microsoft Windows desktop, click Start → Server Manager.
3. From the navigation pane of the Windows Server Manager window, expand
Configuration.
4. Expand Local Users and Groups.
5. Double-click the Users folder to display a list of SSPC user IDs.
6. Double-click the user ID that you want to use. The properties for the user ID
are displayed.
7. Click the Member Of tab.
8. Click Add and enter Backup Operators. Click OK and click Apply. The
Backup Operators authority for this user ID is displayed in the Member of
window.
9. Click OK.
Chapter 9. Additional configuration for System Storage Productivity Center
85
Starting management commands for the DS CIM agent
Use this information to start the management commands for the DS CIM
(DSCIMCLI) for IBM System Storage Productivity Center.
When you start the DSCIMCLI in the command prompt window, enter the
following information:
Please enter the HMC IP Address:
Please enter the User Name:
Please enter the Password:
After you enter this information, press Enter. The dscimcli lsdev -l and lsconfig
commands automatically run.
An example of the output from the lsdev -l command is:
Type
IP
DS
xxx
IP2
Username Storage Image Status
xxx
xxx
xxx
xxx
Code Level Min Codelevel
xxx
xxx
An example of the information that is displayed from the lsconfig command is as
follows:
Property
Current Value
After Restart
insecureport
secureport
certificate
enablesecure
enableinsecure
loglevel
tracemask
tracecomponent
jvmarg
dsdutycycle
slpregips
&lt;port&gt;
&lt;port&gt;
&lt;certificate_location&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;port&gt;
&lt;port&gt;
&lt;certificate_location&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
&lt;value&gt;
Any error messages are displayed in the command prompt window.
After the commands have finished running, you see the directory command
prompt:
C:\Program Files\IBM\DSCIMCLI\Windows&gt;
This command prompt window remains open so that you can enter more
DSCIMCLI commands.
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IBM System Storage Productivity Center: User’s Guide
Chapter 10. Managing System Storage Productivity Center
System Storage Productivity Center uses Tivoli Storage Productivity Center to add
and manage element managers for storage devices. Element managers are
applications that are used to configure and manage a storage device. You manage
connections to the element managers that are provided with the storage device or
you can specify other element managers for a device.
The Element Manager tab in the Configuration Utility is used to add and manage
element managers. The Element Manager tab contains multiple sections. The
Other Device Element Manager section shows element managers that have been
added using a discovery job or existing element managers that were added to
Tivoli Storage Productivity Center before release 4.1.
For more information about Element Managers, including how to create, delete,
and configure them, see the Tivoli Storage Productivity Center Information Center
at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Accessing the System Storage Productivity Center online help
IBM System Storage Productivity Center uses IBM Tivoli Storage Productivity
Center, which provides a comprehensive online help system for accessing
context-sensitive information about the functions within the user interface. This
section provides information on how to access the online help.
Use the online help system within Tivoli Storage Productivity Center to:
v View information about the fields, buttons, text boxes, and other elements on the
windows and panels in the user interface.
v Learn how to perform storage-management tasks using features and functions
available within Tivoli Storage Productivity Center.
Use the following methods for accessing online help from different locations within
the user interface.
Component
How to access the online help
Description of the online help
Tivoli Storage
Productivity
Center main
window
Press F1 or select an option from the
Help menu.
This online help opens in a
separate window and provides
information about how to use
Tivoli Storage Productivity
Center.
IBM System
Storage DS8000
Storage Manager
windows
Click
This online help opens within a
Web browser and provides
information about how to use
the DS8000 Storage Manager.
The DS8000
Storage Manager
user interface
opens when you
start an element
manager from the
Element Manager
page.
&copy; Copyright IBM Corp. 2007, 2009
87
Element managers
Element managers are applications that are used to configure and manage a storage
device. You can add and manage connections to the element manager that is
provided with IBM System Storage DS8000. You can specify other element
managers for a device. Use the Configuration Utility in IBM Tivoli Storage
Productivity Center to add and manage element managers for the DS8000.
In the Configuration Utility, you use the Element Manager tab to view and
manage all of the element managers that have been created for the DS8000 and
other devices.
You can perform the following tasks in the Element Manager tab. Find more
information about these procedures in the IBM Tivoli Storage Productivity Center
information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/
index.jsp.
v Start the DS8000 Element Management Configuration page with a list of element
managers that are visible to Tivoli Storage Productivity Center.
v Start the DS8000 GUI (for example, the DS8000 Storage Manager) to configure
and administer the storage subsystems associated with an element manager.
v Add element managers that you want to manage.
v Remove element managers.
v Modify element managers that are on the page.
v Test the connection between IBM Tivoli Storage Productivity Center and element
managers.
v Add CIM object manager (CIMOM) connections for element managers. For
example, you can perform a task to associate a CIMOM that is embedded on a
DS8000 Hardware Management Console (HMC) with a DS8000 element
manager. You are not required to associate CIMOMs with element managers if
you only want to configure and administer DS8000 storage subsystems.
However, doing so enables you to use Tivoli Storage Productivity Center to
monitor and collect storage metrics about the associated DS8000 storage
subsystem and discover other storage entities managed by the CIMOM.
v Modify CIMOM connections for element managers.
v Remove CIMOM connections from element managers.
The user name and password for the DS8000 GUI are stored with each Tivoli
Storage Productivity Center user. Therefore, before a Tivoli Storage Productivity
Center user can access a DS8000 GUI, each user must have stored their user
credentials. The Element Manager tab lists all element managers that are known to
the Tivoli Storage Productivity Center, regardless of whether the user credentials
are valid.
If the element manager has been added to Tivoli Storage Productivity Center using
different credentials from the ones you are using, or if you attempt to open the
DS8000 GUI for the first time after the element manager was added to Tivoli
Storage Productivity Center by CIMOM discovery, you encounter the following
message:
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IBM System Storage Productivity Center: User’s Guide
The element manager GUI cannot be accessed because the user name and
password are missing. Update the required fields in the next dialog. The
GUI will be displayed after the fields have been correctly completed and
the dialog closed.
The DS8000 Element Manager section
The DS8000 Element Manager section of the Element Manager tab contains a table
listing the element managers that are visible to Tivoli Storage Productivity Center
and a Select Action list. With this list you can add an element manager to the
section and to manage existing element managers. The menu items that are shown
in the Select Action list depend on whether you have selected an element manager
in the table. This table contains the following fields:
Element Manager
Shows the IP address of the element manager or the display name if a
display name was defined.
Connection Status
Shows the status of the element manager. The values in this field are:
Online
The element manager is accessible.
Offline
The element manager is not accessible.
Device
The name for the device as defined in Tivoli Storage Productivity Center.
UID/PWD
Shows whether a user ID and password have been defined for
authentication to the element manager. The values that appear in this field
are:
Yes
A user ID and password have been defined.
No
A user ID and password have not been defined.
CIMOM
Shows whether a CIMOM is configured for the element manager. The
values that appear in this field are:
Yes
A CIMOM is configured.
No
A CIMOM is not configured.
LIC Enabled
Shows whether a launch descriptor file has been registered for the element
manager. A launch descriptor file is an XML file that describes the menus
and the detailed uniform resource locators (URLs) for applications. An
launch descriptor file is required to enable the launch in context feature for
the device. Tivoli Storage Productivity Center provides a launch descriptor
file for the element manager that is provided with DS8000. The values that
appear in this field are:
Yes
Launch in context is enabled.
No
Launch in context is not enabled.
Chapter 10. Managing System Storage Productivity Center
89
Starting the DS8000 GUI from the element manager
You can open the DS8000 GUI from the element manager provided that you have
the credentials.
Log on to the Tivoli Storage Productivity Center user interface. Complete the
following steps:
1. Expand IBM Tivoli Storage Productivity Center in the navigation tree.
2. Click Configuration Utility.
3. From the DS8000 Element Manager section, select the DS8000 that you want to
start.
If there are no element managers listed on this page, you have not created any
yet. You must add element managers before they can be listed.
4. Click Select Action and select Launch Default Element Manager. If you are
logged on to Tivoli Storage Productivity Center as a user with credentials that
are different than the GUI that you are trying to access, an error will occur. You
can fix this using one of the following options:
v Add the credentials to the user ID you are logged on with.
a. Close the warning message. The Modify Element Manager window
opens.
b. Add the credentials and click Save.
Important: Use this method with caution because anyone who knows
the Tivoli Storage Productivity Center credentials can access the DS8000
device.
v Log on with the user ID that was used to add the element manager.
v Navigate to the DS8000 element manager you want to start and select
Launch Default Element Manager from the Select Action list.
CIM object manager
A CIM object manager (CIMOM) is a program that is installed on storage
subsystems so that management application appliances, such as IBM System
Storage Productivity Center, can perform operations on that storage subsystem.
You can create a CIMOM connection on IBM System Storage Productivity Center
to interface with and manage a storage subsystem. After creating the CIMOM
connection on the System Storage Productivity Center, you can run data collection
jobs such as probes, subsystem performance monitors, and scans from your System
Storage Productivity Center against the subsystem.
A CIMOM is similar to an element manager because both a CIMOM and an
element manager allow the management applications to issue commands on it.
However, when you create an element manager you are creating an actual interface
with the storage subsystem’s GUI. Creating a CIMOM connection provides a direct
request and response relationship between the System Storage Productivity Center
and the device. An element manager can only be created for a DS8000.
Some of the storage subsystems that support the CIMOM interface are:
v IBM Tivoli Storage
v Tivoli Storage Enterprise Storage Server
v Storage area network SAN Volume Controller
v DS4000, DS6000, DS8000
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IBM System Storage Productivity Center: User’s Guide
IBM System Storage Productivity Center supports any SMI-S-certified CIMOM, and
tape and switch CIMOMs.
For more information about CIMOMs, including how to create, delete, and
configure them, see the IBM Tivoli Storage Productivity Center Information Center
at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
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Migrating SAN Volume Controller CIM agents
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You can migrate from the external IBM System Storage SAN Volume Controller
Common Interface Model (CIM) agent to the embedded SAN Volume Controller
CIM agent. Likewise, you can also migrate from an embedded CIM agent to an
external agent.
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Migrating from an external CIM agent to an embedded CIM agent
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Before you complete this procedure, make sure that the following prerequisites
have been met:
v The cluster (either managed by an external or an embedded CIM agent) has
been discovered and probed successfully by IBM Tivoli Storage Productivity
Center.
v You have installed Tivoli Storage Productivity Center version 4.1.0.109 or later.
Errors can occur if you use this migration procedure on earlier versions of Tivoli
Storage Productivity Center.
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Follow these steps:
1. Optional: Back up the Tivoli Storage Productivity Center database.
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2. Stop any Tivoli Storage Productivity Center performance monitor jobs that are
running on the specific cluster that is managed by the external CIM agent.
3. Make sure that no discovery, probes, or performance collection jobs are running
on the specific device until the migration process is finished.
4. Expand Administrative Services → Data Sources → CIMOM Agents.
5. Click Add CIMOM to add the embedded CIM agent.
6. Both the embedded and external CIM agents are displayed in the CIMOM
Agents table. Select the entry that represents the external CIM agent and click
Remove CIMOM.
Using both the embedded and external CIM agents to manage the device can
result in failing jobs and inconsistent data that persists in the database. Also, it
is important that you remove the external CIM agent after adding the
embedded CIM agent.
7. Click OK in the confirmation window.
8. Run a CIM object manager (CIMOM) discovery job in Tivoli Storage
Productivity Center as shown in the following steps:
a. Expand Administrative Services → Discovery.
b. Right-click CIMOM and click Run Now.
9. Run a probe job that includes the SAN Volume Controller system that is
managed by the embedded CIM agent shown in the following steps. If you do
not run a probe for the SAN Volume Controller system, you might see errors
and inconsistent data in the database.
a. Expand IBM Tivoli Storage Productivity Center → Monitoring → Probes.
b. Right-click the probe job and click Run Now.
Chapter 10. Managing System Storage Productivity Center
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Migrating an embedded CIM agent to an external CIM agent
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Before you complete this procedure, make sure that the following prerequisites
have been met:
v The cluster (either managed by an external or an embedded CIM agent) has
been discovered and probed successfully by Tivoli Storage Productivity Center.
v You have installed Tivoli Storage Productivity Center version 4.1.0.109 or later.
Errors can occur if you use this migration procedure on earlier versions of Tivoli
Storage Productivity Center
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Follow these steps:
1. Back up the Tivoli Storage Productivity Center database (optional).
2. Stop any Tivoli Storage Productivity Center performance monitor jobs running
on the specific cluster that is managed by the embedded CIM agent.
3. Make sure that no discovery, probes, or performance collection jobs are running
on the specific device until the migration process is finished.
5. Click Add CIMOM to add the external CIM agent.
6. Both the embedded and external CIM agents are displayed in the CIMOM
Agents table. Select the entry that represents the embedded CIM agent and
click Remove CIMOM.
Using both the embedded and external CIM agents to manage the device can
result in failing jobs and inconsistent data that persists in the database. Also, it
is important that you remove the embedded CIM agent after adding the
external CIM agent.
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7. Click OK in the confirmation window.
8. Run a CIM object manager (CIMOM) discovery job in Tivoli Storage
Productivity Center as shown in the following steps:
a. Expand Administrative Services → Discovery.
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b. Right-click CIMOM and click Run Now.
9. Run a probe job that includes the SAN Volume Controller system that is
managed by the external CIM agent shown in the following steps. If you do
not run a probe for the SAN Volume Controller system, you might see errors
and inconsistent data in the database.
4. Expand Administrative Services → Data Sources → CIMOM Agents.
a. Expand IBM Tivoli Storage Productivity Center → Monitoring → Probes.
b. Right-click the probe job and click Run Now.
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Single sign-on
Single sign-on is an authentication process by which you can enter one user ID and
password to access multiple applications. For example, you can access IBM Tivoli
Integrated Portal and then access IBM Tivoli Storage Productivity Center and IBM
Tivoli Storage Productivity Center for Replication from Tivoli Integrated Portal
using a single user ID and password. Single sign-on integrates with the launch in
context feature so that you can move smoothly from one application to a
functionally related location in a second application.
Single sign-on is not available for the following programs:
v IBM XIV&reg; Storage Manager
v IBM System Storage SAN Volume Controller
v IBM System Storage DS4000
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IBM System Storage Productivity Center: User’s Guide
Selecting the user authentication method to use with single
sign-on
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With single sign-on, you can select the user authentication method that you want
to use.
The initial configuration of Tivoli Storage Productivity Center on System Storage
Productivity Center is set to use the operating system (OS) users and groups on
the server where Tivoli Storage Productivity Center is installed for authentication
and authorization. You can configure Tivoli Storage Productivity Center to use
LDAP as the authentication method.
OS Authentication
This method authenticates the user against the users defined for the local
operating system (OS).
LDAP/Active Directory
This method authenticates the user against a Lightweight Directory Access
Protocol (LDAP) or Microsoft Active Directory repository.
If you select OS authentication, the use of the single sign-on feature is limited. OS
authentication does not support single sign-on for element managers. LDAP or
Microsoft Active Directory authentication supports single sign-on for element
managers regardless of where they are installed.
You can change the user authentication method using the Tivoli Integrated Portal
graphical user interface (GUI).
Changing the user authentication method
The IBM Tivoli Storage Productivity Center installation program enables you to
select a user authentication method that is used by Tivoli Storage Productivity
Center, IBM Tivoli Storage Productivity Center for Replication, and IBM Tivoli
Integrated Portal. You can choose to authenticate users against the users defined
for the local operating system or to authenticate users against the users defined in
a Lightweight Directory Access Protocol (LDAP) or Microsoft Active Directory
repository.
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Changing the authentication method from LDAP to the local
operating system
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The local operating system authentication does not permit single sign-on if Tivoli
Storage Productivity Center and Tivoli Integrated Portal are on separate computers.
Operating system authentication also does not support single sign-on for element
managers, regardless of the location of the element manager application.
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To change the user authentication method from LDAP to the local operating
system, complete the following steps:
1. Start an Internet Explorer or Firefox Web browser, and type the following
information in the address bar:
You can configure IBM Tivoli Storage Productivity Center to authenticate against
the local operating system. To change the authentication method from LDAP to
local operating system, you must use Tivoli Integrated Portal.
http://hostname:port
Chapter 10. Managing System Storage Productivity Center
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where hostname defines the server name or IP address that is running Tivoli
Integrated Portal and port defines the port number for Tivoli Integrated Portal.
If you used the default port during the installation of Tivoli Integrated Portal,
the port number is 16310. Contact your Tivoli Storage Productivity Center
administrator if you need to verify the host name and port number.
2. On the Tivoli Integrated Portal logon page, log on using the appropriate user
ID and password. Your user ID must have administrator permissions.
3. From the Tivoli Integrated Portal navigation tree, click Security → Secure
administration, applications, and infrastructure.
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4. On the ″Secure administration, applications, and infrastructure″ page, select
Local operating system from the Available Realm Definitions list.
5. On the ″Local operating system″ page, configure the following items:
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a. In the Primary administrative user name field, enter the name of a user ID
that is defined in your local operating system. This user ID is granted
administrative privileges in the Tivoli Integrated Portal server, the Tivoli
Storage Productivity Center Device server, and the IBM Tivoli Storage
Productivity Center for Replication server.
b. Click Server identity that is stored in the repository.
c. In the Server user ID or administrative user on a Version 6.0.x node field,
enter the same ID that you entered in the Primary administrative user
name field and enter the password for the user ID in the Password field.
d. Click OK.
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e. In the Messages pane on the ″Secure administration, applications, and
infrastructure″ page, click Save in Save to the master configuration.
6. Configure the following items on the ″Secure administration, applications, and
infrastructure″ page:
a. In the Available realm definitions list, select Local operating system and
click Set as current.
b. Click Apply and click the Save link in Save to the master configuration
7. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage Productivity
Center for Replication servers and the IBM Tivoli Storage Productivity Center
data and device servers.
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For information about stopping and starting a server, go to the Tivoli Storage
Productivity Center Information Center and search for starting and stopping services.
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Changing the authentication method from local operating system
to LDAP federated repositories
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System Storage Productivity Center has been installed with operating system
authentication. To change the user authentication method from local operating
system to LDAP, complete the following steps. Contact your LDAP server
administrator for assistance.
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Before changing the user authentication method, stop and restart only the Tivoli
Storage Productivity Center Device server before running this procedure.
1. Start an Internet Explorer or Firefox Web browser, and type the following
information in the address bar:
You can configure IBM Tivoli Storage Productivity Center to communicate with an
external Lightweight Directory Access Protocol (LDAP) repository such as IBM
Tivoli Directory Server or Microsoft Active Directory. To change the authentication
method from local operating system to LDAP, you must use IBM Tivoli Integrated
Portal.
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IBM System Storage Productivity Center: User’s Guide
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http://hostname:port
Where hostname defines the server that is running Tivoli Integrated Portal
such as the server name or IP address and port defines the port number for
Tivoli Integrated Portal. If the default port was accepted during the
installation of Tivoli Integrated Portal, the port number is 16310. Contact your
Tivoli Storage Productivity Center administrator if you need to verify the host
name and port number.
2. On the Tivoli Integrated Portal logon page, log on using the appropriate user
ID and password. Your user ID must have administrator permissions.
3. In the Tivoli Integrated Portal navigation tree, click Security → Secure
administration, applications, and infrastructure.
4. On the Secure administration, applications, and infrastructure page, select
Federated Repositories from the Available Realm Definitions list.
5. Click Configure. The Federated repositories page is displayed.
6. Under Related Items, click Manage repositories.
7. On the Manage repositories page, add the LDAP repository that you want to
use for authentication as follows:
a. Click Add to add a new repository.
b. Enter the values for the following fields:
v Repository identifier. A unique identifier for the LDAP repository. This
identifier uniquely identifies the repository within the cell, for example:
LDAP1.
v Directory type. The type of LDAP server to which you want to connect.
v Primary host name. The host name of the primary LDAP server. This
host name is either an IP address or a domain name service (DNS)
name.
v Port. The LDAP server port. The default value is 389, which is not a
Secure Sockets Layer (SSL) connection. You can use port 636 for a Secure
Sockets Layer (SSL) connection. For some LDAP servers, you can specify
a different port for a non-SSL or SSL connection. If you do not know the
port to use, contact your LDAP server administrator.
v Bind distinguished name. The distinguished name (DN) for the
application server to use when binding to the LDAP repository. If no
name is specified, the application server binds anonymously. In most
cases, bind DN and bind password are needed. However, when
anonymous bind can satisfy all the required functions, bind DN and
bind password are not needed.
v Bind password. The password for the application server to use when
binding to the LDAP repository.
c. Click OK.
d. In the Messages box on the Manage repositories page, click the Save link
in Save to the master configuration.
8. On the Manage repositories page, click the identifier for the repository that
you want to use in the Repository identifier column.
9. On the configuration page for the repository, configure the following items:
a. Click LDAP entity types under Additional Properties. The LDAP entities
page is displayed.
b. In the Entity type column, click the link for Group, OrgContainer, and
PersonAccount and complete the Search bases field. This field specifies
the search bases that are used to search this entity type. The search bases
Chapter 10. Managing System Storage Productivity Center
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specified must be subtrees of the base entry in the repository. The
following are example search bases, where o=ibm,c=us is the base entry in
the repository:
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Delimit multiple search bases with a semicolon (;). For example:
o=ibm,c=us or cn=users,o=ibm,c=us or ou=austin,o=ibm,c=us
ou=austin,o=ibm,c=us;ou=raleigh,o=ibm,c=us
10.
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11.
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15.
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c. Click OK and then click the Save link in Save to the master configuration
each time that you update the Search bases field.
Return to the Federated repositories page and click Supported Entity Types
under Additional Properties.
On the Supported entity types page, configure the following items:
a. In the Entity type column, click the link for Group, OrgContainer, and
PersonAccount and complete the Base entry for the default parent and
Relative Distinguished Name properties fields.
v In the Base entry for the default parent field, enter the same value that
you entered in the Search bases field in step 9.
v In the Relative Distinguished Name properties field, enter the
appropriate LDAP attribute name. In most cases, the values for this field
are cn for Group, o;ou;dc;cn for OrgContainer, and uid for
PersonAccount.
b. Click OK and then click the Save link in Save to the master configuration
each time that you update the Base entry for the default parent field.
Return to the Federated repositories page and click Apply and then click the
Save link in Save to the master configuration.
Under Repositories in the realm, click Add base entry to Realm.
On the Repository reference page, configure the following items:
a. In the Repository list, select the repository that you created in step 7.
b. In the Distinguished name of a base entry that uniquely identifies this
set of entries in the realm field, enter the distinguished name of a base
entry that uniquely identifies the repository in the realm. In most
instances, this value is the same value that you entered in the Search
bases field in step 9.
c. In the Distinguished name of a base entry in this repository field, enter
the distinguished name of the base entry within the repository. In most
instances, this value is the same value that you entered in the
Distinguished name of a base entry that uniquely identifies this set of
entries in the realm field.
d. Click OK and then click the Save link in Save to the master configuration
each time that you update the Distinguished name of a base entry that
uniquely identifies this set of entries in the realm field.
On the Federated repositories page, there are now two repositories that are
displayed under Repositories in the realm: the repository that you have
added and a default repository that shows File in the Repository type column.
Configure the following items:
a. Leave the value in the Realm name field as is or change the name of the
realm name.
b. In the Primary administrative user name field, enter the name of a user in
the repository that you added. This user is granted administrative
IBM System Storage Productivity Center: User’s Guide
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privileges in the Tivoli Integrated Portal server, the Tivoli Storage
Productivity Center Device server, and the IBM Tivoli Storage Productivity
Center for Replication server.
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c. Click Server identity that is stored in the repository.
d. In the Server user ID or administrative user on a Version 6.0.x node field,
enter the same ID that you entered in the Primary administrative user
name field and enter the password for the user ID in the Password field.
e. Select the default file repository that shows File in the Repository type
column and click Remove.
f. Click OK and then click the Save link in Save to the master configuration.
16. Return to Secure administration, applications, and infrastructure page and
configure the following items:
a. In the Available realm definitions list, select Federated repositories and
then click Set as current.
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b. Click Apply and then click the Save link in Save to the master
configuration
17. Stop and restart the Tivoli Integrated Portal, IBM Tivoli Storage Productivity
Center for Replication servers and the IBM Tivoli Storage Productivity Center
Data and Device servers.
Stop the servers in this order:
a. Tivoli Storage Productivity Center for Replication server
b. Tivoli Storage Productivity Center Data server
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c. Tivoli Storage Productivity Center Device server
d. Tivoli Integrated Portal server
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Start the servers in this order:
a. Tivoli Integrated Portal server
b. Tivoli Storage Productivity Center Device server
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c. Tivoli Storage Productivity Center Data server
d. Tivoli Storage Productivity Center for Replication server
For information regarding stopping and starting a server, go to the Tivoli
Storage Productivity Center Information Center and search for starting and
stopping services. If the server is running on a Windows operating system, the
change to the user authentication method might not be implemented until you
restart the computer.
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To verify that the federated repository is configured correctly, complete the
following steps:
1. Log on to Tivoli Integrated Portal as the new super user ID (the administrative
account is no longer the OS credentials, but is now configured to use the LDAP
server super user credentials).
2. In the Tivoli Integrated Portal navigation tree, click Users and Groups →
Manage Users.
3. In the Search by list, select User ID.
4. Click Search to search for users in the federated repository. The list of users
includes users from both the LDAP and the local file registry.
5. After you have completed and verified the conversion of your Tivoli Storage
Productivity Center system’s authentication mechanism from local operating
system to LDAP federated repositories, remove all Administrative Group Roles
entries in the Tivoli Integrated Portal console that involve local operating
system groups:
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a. In the Tivoli Integrated Portal navigation tree, click Users and Groups →
Administrative Group Roles.
b. In the Administrative Group Roles table, select all entries that involve local
operating system groups. Do not select entries that involve LDAP federated
repository groups.
c. Click Remove.
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d. In the Messages box on the Administrative Group Roles page, click Save
link in ″Save directly to the master configuration.″
Changing the LTPA token expiration for single sign-on
For single sign-on, the user’s authentication information is passed between
applications using Lightweight Third-Party Authentication (LTPA) tokens. By
default, the tokens expire after 24 hours. You can change the LTPA token expiration
time using the Tivoli Integrated Portal user interface. For instructions about how to
change the LTPA token expiration, see the Tivoli Storage Productivity Center
Information center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/
index.jsp.
Launch in context
The launch in context feature is available in two modes: inbound and outbound.
With the inbound launch in context feature, you can start IBM Tivoli Storage
Productivity Center at a specified point in the graphical user interface (GUI).
With the outbound launch in context feature, you can use various points in the
Tivoli Storage Productivity Center GUI to start an application such as an element
manager at a specified point in the manager.
Inbound launch in context feature
With the inbound launch in context feature you can start IBM Tivoli
Storage Productivity Center at a specified point in the graphical user
interface (GUI).
Prerequisite: You must have View and Modify permissions to use the
launch in context feature.
You can run the launch in context feature in the following ways:
v Use Java Web Start from a Web browser.
v Use the command line on Windows, AIX, Linux, or UNIX
v Use the Windows Start menu.
v Use the Tivoli Enterprise Portal GUI to define, edit, and launch
commands.
Outbound launch in context feature
With the outbound launch in context feature you can start applications
such as element managers from various points in the IBM Tivoli Storage
Productivity Center graphical user interface (GUI).
Launch in context is not available for the following programs:
v IBM XIV Storage Manager
v IBM System Storage SAN Volume Controller
v IBM System Storage DS4000
When you right-click a storage device in the Topology Viewer graphic
view, for example, you see a launch in context menu for that device. The
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content of the launch in context menu varies. The launch in context menu
is displayed when you right-click various objects in the Tivoli Storage
Productivity Center GUI.
For information about the launch in context feature, see the Tivoli Storage
Productivity Center Information center at http://publib.boulder.ibm.com/
infocenter/tivihelp/v4r1/index.jsp.
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Configuring SSPC for Remote Desktop connection
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Use this procedure to configure IBM System Storage Productivity Center (SSPC) for
a Remote Desktop connection. Remote Desktop is included with Windows 2008
and enables you to connect to your computer across the internet from virtually any
computer.
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Procedure
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To configure SSPC for Remote Desktop connection, follow these steps:
1. Click Start → Administrative Tools → Server Manager.
2. The Server Manager window opens. Click Configure Remote Desktop.
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3. The System Properties window opens. Click one of the following selections:
v Allow connections from computers running any version of Remote
Desktop (this option is less secure)
v Allow connections only from computers running Remote Desktop with
Network Level Authentication (this option is more secure and connects to
other systems running Windows 2008)
4. Click Apply.
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Configuring Tivoli Storage Productivity Center for DS8000 LDAP
support
You must configure Tivoli Storage Productivity Center to use LDAP for single
sign-on support for the DS8000 R4.2 or later.
Overview
Configuring Tivoli Storage Productivity Center and DS8000 for single sign-on
involves these general steps:
For Tivoli Storage Productivity Center
1. Extract the certificate. This certificate is used for securing
communication between the Authentication Client on the HMC and the
Authentication Service (server component) on Tivoli Storage
Productivity Center.
2. Create a truststore which includes the certificate from step 1.
3. You need to know the URL for the Authentication Service.
For DS8000
1. Create a Storage Authentication Service (SAS) policy with information
collected from Tivoli Storage Productivity Center and the LDAP server.
2. Test the Storage Authentication Service policy using a valid LDAP user
mapped to a DS8000 user role in the policy.
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3. Activate the Storage Authentication Service policy using a valid LDAP
user mapped to the DS8000 administrative user role in the policy.
Configuring Tivoli Storage Productivity Center
This procedure assumes that Tivoli Storage Productivity Center is set up with the
LDAP repository. Follow these steps:
1. Obtain the URL for the Authentication Service.
Example:
https://TIP_server_host:16311/TokenService/services/Trust
The port for the Authentication Service (16311) is one plus the default Tivoli
Integrated Portal port (16310). If you change the default port, for example,
17522, then the port number to use for the Authentication Service is one plus
the Tivoli Integrated Portal port. In this example, the port number would be:
https://tpcserver1.storage.mycompany.com:17523/TokenService/services/Trust
2. Create the truststore file and import the certificate into the truststore file using
the ikeyMan tool:
a. Launch the ikeyMan tool.
For example on Windows:
c:\Program Files\IBM\tivoli\tip\bin\ikeyman.bat
b. Click Key Database File &gt; New. In the New window, enter the following
information and click OK:
Key database type
Enter or leave the default JKS.
File Name
Enter a file name. For example, enter tpc_ess.jks.
Note: The default location is:
c:\Program Files\IBM\tivoli\tip\bin\
Location
Enter a location. For example, enter c:\tpc\. Click OK.
c. The next window prompts you to specify a password for this truststore.
Specify a password that you can remember. Click OK.
d. In the next window, click Add. The Add CA certificate opens. Click Browse
and select the certificate file that you created in step 2b. Click Done, then
click OK.
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1) Look for the certificate file.
2) Change the Files of Type to All files.
3) Click Open.
e. From the prompt, specify a label. Provide any label. An example of a label
is ESS_Cert. Click OK. The ESS_Cert is now one of the certificates listed.
f. Exit the ikeyman tool and locate the truststore file (for example,
tpc_ess.jks). You need this truststore file and the password to configure the
LDAP-based policy on DS8000.
3. Log on to IBM Tivoli Integrated Portal. Start an Internet Explorer Web browser,
and enter the following information in the address bar:
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https://hostname:port/ibm/console/logon.jsp
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where hostname defines the name of the server that is running IBM Tivoli
Integrated Portal and port defines the port number for IBM Tivoli Integrated
Portal. The default port is 16310. Contact your IBM Tivoli Storage Productivity
Center administrator if you need to verify the host name and port number. On
the IBM Tivoli Integrated Portal logon page, log on using the LDAP user ID
and password.
4. Create the truststore in IBM Tivoli Integrated Portal.
a. When logged in to IBM Tivoli Integrated Portal, go to the Personal
Certificates page for the Default keystore. Click Security &gt; SSL certificate
and key management &gt; Key stores and certificates &gt;
NodeDefaultKeyStore &gt; Personal Certificates. On this page, select the
default certificate and click Extract. On the resulting page, enter the
following information:
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Certificate file name
Enter a file name for the extracted certificate. This file automatically
gets created in TIP_install_directory/profiles/TIPProfile/etc/.
For Windows, the default directory is C:\TIP_install_directory\
profiles\TIPProfile\etc\. Accept and select the default data type.
Click OK.
b. The truststore setup is complete.
5. Find the user ID and password that is used in LDAP to use for the DS8000
Storage Authentication Service policy configuration page.
This user ID is used for authenticating with the Authentication Service. It can
be any user ID in LDAP, or a user ID that is also used by Tivoli Storage
Productivity Center. This user ID is used as the ″Application Client User ID″
for a Storage Authentication Service policy on the DS8000.
6. Find the name of a group in LDAP with which you can log in to Tivoli Storage
Productivity Center and the DS8000. You would use this LDAP group on the
DS8000 also, for mapping to DS8000 roles.
You can go to the Tivoli Storage Productivity Center Role-to-Group Mapping
node to find out which LDAP group is mapped to the role in Tivoli Storage
Productivity Center.
To find the LDAP group name, open the Tivoli Storage Productivity Center
GUI and click Tivoli Storage Productivity Center &gt; Configuration &gt;
Role-to-Group Mapping.
The information gathered in steps 1, 2, 4, 5, and 6 is used on the DS8000
Storage Authentication Service policy creation page.
7. Configure DS8000 R4.2 or later.
Configuring DS8000 for LDAP authentication
Follow these steps:
1. Add the IP address of the DS8000 Hardware Management Console to the
Internet Explorer list of trusted sites using the following steps:
a. Open the Internet Explorer by clicking the Internet Explorer icon located
on the Quick Launch toolbar.
b. From the Internet Explorer toolbar, click Tools → Internet options.
c. Click the Security tab, click the Trusted sites icon and then click Sites.
d. In the Add this web site to the zone field, type the IP address of the
DS8000 Hardware Management Console (HMC). Click Add and the IP
address is added to the Websites field.
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2.
3.
4.
5.
e. Click Close and then click OK to exit the Internet Options window, and
then close the Internet Explorer.
To access the DS8000 GUI, expand Element Manager. Click DS8000. In the
right pane, select the DS8000 you want. From the Select Action drop-down
list, click Launch Default Element Manager. This action opens the DS8000
Storage Manager GUI so that you can administer the DS8000. Use the
administrative user ID and password. Enter the User Name and Password.
Click OK.
On the DS8000 Storage Manager Welcome page, click Real-time manager &gt;
Monitor System &gt; User Administration.
On the User and Authentication Policy Administration Summary page, select a
Complex Name. From the Select action menu, select Create Storage
Authentication Service Policy.
The Authentication Service Configuration page is displayed. Enter the
following information:
v Policy Name
v Authentication Service URL (primary)
v Authentication Service Client User ID
v Authentication Service Client Password
v Confirm Authentication Service Client Password
Click Next.
Note: An example of the authentication URL is:
https://TIP_server_host:16311/TokenService/services/Trust
Here is an example:
https://tpcserver1.storage.mycompany.com:16311/TokenService/services/Trust
The port for the Authentication Service (16311) is one plus the default Tivoli
Integrated Portal port (16310). If you change the default port, for example,
17522, then the port number to use for the Authentication Service is one plus
the Tivoli Integrated Portal port. In this example, the port number would be:
https://tpcserver1.storage.mycompany.com:17523/TokenService/services/Trust
6. The Truststore file Information page is displayed. Enter the following
information:
v Truststore File Location
v Truststore File Password
v Confirm Truststore File Password
Click Next.
7. The Map External Users and User Groups to DS8000 User Roles page is
displayed. Enter the following information:
v External Entity Name
v External Entity Type
v DS8000 User Role
Click Add. The entry is entered in the table at the bottom of this page. Select
the entry you created and click Next.
8. The Verification page is displayed. Verify the information and click Next.
9. The Summary page is displayed. Click Activate the Policy if you want to
activate the policy immediately. If you want to test the policy before activating
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it, do not select Activate the Policy and click Finish to create the policy. This
scenario assumes that you want to test the policy before activating it. You see
a message dialog indicating whether the policy was successfully created or
not. If the policy was successfully created, close the message dialog.
10. The Manage Authorization Policy page is displayed. Select a policy. From the
Select action menu, click Test Authentication Policy.
11. The Test Storage Authentication Service Policy page is displayed. Enter the
following information:
v External User Name
v External User Password
Provide an LDAP user ID and password for External User Name and External
User Password. The user ID must already be mapped to a valid DS8000 user
role in the Storage Authentication Service policy. This user ID does not have to
be in the Administrator group. Click OK.
12. The Manage Authentication Policy page is displayed. Select the policy you
want. From the Select action menu, click Activate Authentication Policy.
13. The Activate Storage Authentication Service Policy page is displayed. Enter
the following information:
v External User Name
v External User Password
Provide an LDAP user ID and password for External User Name and External
User Password. The user ID must already be mapped to a valid DS8000 user
role in the Storage Authentication Service policy. This user ID must be in the
Administrator group. Click OK. The policy is now activated. Close the page.
Verifying the IBM Tivoli Storage Productivity Center version
When you encounter a problem and need IBM customer support, one of the items
you need to identify is the version level of the product.
To verify the version of IBM Tivoli Storage Productivity Center that is installed, go
to the following directory:
Windows: C:\Program Files\IBM\TPC
This directory contains the version.txt file which displays the version of Tivoli
Storage Productivity Center that is installed.
This is an example of the information in version.txt:
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TPC V4.1.1 Build TPC_4.1.1.0.56 20090921
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Verifying the IBM System Storage Productivity Center version
You can check the version of System Storage Productivity Center so that if you
encounter a problem and need IBM customer support you can identify the version
level that you are using.
To verify the version of IBM System Storage Productivity Center that is installed,
go to the following directory:
C:\sspc
This directory contains the version.txt file which displays the version of System
Storage Productivity Center that is installed.
This is an example of the information in version.txt:
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SSPC V1.4 Build 20091023
Verifying the DS3000, DS4000, DS5000 Storage Manager GUI version
When you encounter a problem and need IBM customer support, one of the items
you need to identify is the version level of the product.
To verify the version of DS3000, DS4000, or DS5000 Storage Manager GUI that is
installed, go to the following directory:
C:\Program Files\IBM\TPC\device\apps\was\profiles\deviceServer\
installedApps\DefaultNode\DeviceServer.ear\DeviceServer.war\app\
product\app
Where product can be DS3000, DS4000, or DS5000. This directory contains the
version.txt file which displays the version of the Storage Manager GUI that is
installed.
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Chapter 11. Upgrading the features of IBM System Storage
Productivity Center
This section provides information on how to upgrade the hardware and licenses
for IBM System Storage Productivity Center.
You can upgrade the features of the following components:
v Add a IBM Tivoli Storage Productivity Center license key. See “Adding an
installation license.”
v Upgrade the Tivoli Storage Productivity Center. See “Upgrading Tivoli Storage
Productivity Center” on page 106.
v Upgrade SAN Volume Controller Console. See “Upgrading the SAN Volume
Controller Console” on page 107.
v Upgrade IBM Tivoli Storage Productivity Center for Replication. See “Upgrading
Tivoli Storage Productivity Center for Replication” on page 107.
v Upgrade DSCIMCLI. See “Upgrading the DSCIMCLI” on page 107.
Adding an installation license
If you have installed a package on your system, for example, IBM Tivoli Storage
Productivity Center Basic Edition, and want to add another package to your
system (for example, IBM Tivoli Storage Productivity Center Standard Edition), all
you have to do is add the installation license on your system. This topic provides
information on how to add the installation license.
To check the type of license you have, look for .SYS2 files in the installation
directory:
TPCBE0401.SYS2
Indicates you have a Tivoli Storage Productivity Center Basic Edition
license.
TPCSE0401.SYS2
Indicates you have a IBM Tivoli Storage Productivity Center Standard
Edition license.
TPCDATA0401.SYS2
Indicates you have a IBM Tivoli Storage Productivity Center for Data
license.
TPCDISK0401.SYS2
Indicates you have a IBM Tivoli Storage Productivity Center for Disk
license.
For example, if you want to add the IBM Tivoli Storage Productivity Center
Standard Edition package to your system, complete the following steps:
1. Start the Tivoli Storage Productivity Center installation program from the
DVD or image for the license you want to add.
2. The Select a language panel is displayed. Select a language from the list box
and click OK. This is the language used to install the license.
&copy; Copyright IBM Corp. 2007, 2009
105
3. The Software License Agreement panel is displayed. Read the terms of the
license agreement. If you agree with the terms of the license agreement, select
I accept the terms of the license agreement. Click Next.
4. The Select the type of installation panel is displayed. Select Installation
Licenses. Click Next.
5. The Database administrator information panel is displayed. Enter the database
administrator user ID and password. Click Next.
6. The Existing database schema information panel is displayed. Enter the
information for where the database is located. Click Next.
7. The successfully installed panel is displayed. Click Finish.
8. Stop the Tivoli Storage Productivity Center GUI.
9. Stop the Device server and Data Server.
10. Start the Data Server and the Device server.
11. Start the Tivoli Storage Productivity Center GUI.
Upgrading Tivoli Storage Productivity Center
This section provides information about how to upgrade IBM Tivoli Storage
Productivity Center.
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When you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later,
IBM Tivoli Storage Productivity Center for Replication also is upgraded
automatically.
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To upgrade Tivoli Storage Productivity Center, follow these general steps.
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Important: When you upgrade Tivoli Storage Productivity Center 4.1.1 to a release
or patch, the DS Storage Manager code is removed from the C:\Program
Files\IBM\TPC\device\apps\was\profiles\deviceserver\InstalledApps\
DefaultNode\SMLiCJNLPGen.ear directory. After you upgrade Tivoli Storage
Productivity Center, reinstall DS Storage Manager so that the launch-in-context
feature of IBM System Storage DS4000 can function properly. To reinstall the
application, use the DS Storage Manager CDs that were provided with SSPC.
1. Download the latest Tivoli Storage Productivity Center 4.1.1 interim fix. Go to
http://www.ibm.com/systems/support/storage/software/tpc/. Click IBM
Tivoli Storage Productivity Center for Data. Click Download. Click
Downloadable files.
2. Before continuing this procedure, perform the following steps to change the
configuration of the Tivoli Integrated Portal so that it has the SSPC computer
name that you want and not the SSPC computer name that was assigned by
IBM Manufacturing.
a. Open a command prompt window and change the directory to C:\Program
Files\IBM\tivoli\tip\bin.
b. Type wsadmin -lang jython -c AdminControl.stopServer(’server1’) and
press Enter.
c. Type tipChangeHostName -h hostname and press Enter.
d. Verify that the Tivoli Integrated Portal has stopped by opening C:\Program
Files\IBM\tivoli\tip\profiles\TIPProfile\logs\server1\server1.pid. If
Tivoli Integrated Portal is stopped, the file does not exist. If the file exists, it
contains the process ID of Tivoli Integrated Portal which you can use in the
Task Manager to stop Tivoli Integrated Portal.
e. Restart the SSPC server.
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IBM System Storage Productivity Center: User’s Guide
Start the Tivoli Storage Productivity Center installation program.
Select Typical installation.
Clear the check boxes for Agents and Register with the agent manager.
The ″User ID and password, and server and agent information″ panel is
displayed. Accept the defaults and click Next. If you changed the DB2
administrative password, you must enter the changed password here.
7. The ″Summary Information″ panel is displayed. Review the summary
information panel and click Install.
8. The program will upgrade Tivoli Storage Productivity Center.
3.
4.
5.
6.
For more information about upgrading Tivoli Storage Productivity Center, go to
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click on Tivoli
Storage Productivity Center &gt; Upgrading.
Upgrading the DS8000 GUI
An IBM service representative is responsible for upgrading the IBM System
Storage DS8000 graphical user interface (GUI).
For information about upgrading DS8000 interfaces, go to http://
publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Search for
Upgrading the interfaces.
Upgrading the SAN Volume Controller Console
This section provides information about how to upgrade the IBM System Storage
SAN Volume Controller Console.
To upgrade the SAN Volume Controller Console, go to the SAN Volume Controller
Information Center at http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/
index.jsp. Search for Upgrading the master console software.
Upgrading Tivoli Storage Productivity Center for Replication
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When you upgrade IBM Tivoli Storage Productivity Center Version 4.0 or later,
IBM Tivoli Storage Productivity Center for Replication also is upgraded
automatically.
To upgrade Tivoli Storage Productivity Center for Replication, see “Upgrading
Tivoli Storage Productivity Center” on page 106.
Upgrading the DSCIMCLI
If you have an older version of SSPC, you can upgrade the DSCIMCLI to the
current level.
To upgrade the DS CIM agent management commands (DSCIMCLI), go to the Web
site for IBM CIM Agent for DS Open API 5.4.3 at http://www.ibm.com/support/
docview.wss?rs=1118&amp;context=STC4NKB&amp;dc=D400&amp;uid=ssg1S4000652&amp;loc=en_US
&amp;cs=utf-8&amp;lang=en. Download the DSCIMCLI zip file for 5.4.3 and readme file for
Windows. The readme file provides additional information about downloading and
installing the DSCIMCLI.
Follow these steps to upgrade the DSCIMCLI:
Chapter 11. Upgrading the features of IBM System Storage Productivity Center
107
1. Delete all files in the DSCIMCLI folder. The default directory and folder are:
C:\Program Files\IBM\DSCIMCLI
2. Unzip the DSCIMCLI zip file into the DSCIMCLI folder.
Note: If you unzip the DSCIMCLI zip file into a different directory, update the
DSAGENT_HOME environment variable to point to the new directory.
Upgrading the DS Storage Manager
Use this information to locate information about how to upgrade the DS Storage
Manager.
Follow these steps:
1. From the SSPC desktop, click SSPC Support Links IBM Tivoli Storage
Productivity Center.
2. Select the Product family: Disk systems.
3. Select the Product: DS3000, DS4000, or DS5000
4. Under Support &amp; Downloads, scroll down and click Storage Manager.
5. Select the code to download.
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Chapter 12. Backing up and recovering the SSPC system
The Windows Server Backup feature provides a basic backup and recovery
solution for computers running the Windows Server 2008 operating system. SSPC
provides a procedure that allows you to recover your system in the event of a
system failure.
Backing up the SSPC system
You can use the Windows Server Backup feature to protect your operating system,
volumes, files, and application data. Backups can be saved to shared folders on a
network drive or to DVDs. They can be scheduled to run automatically or
manually.
You can create a backup using the Backup Schedule Wizard to enable backups to
run on a regular schedule or you can use the Backup Once Wizard to run a
one-time backup. You can access both of these wizards from the Windows Server
Backup Microsoft Management Console (MMC). You can also create regular or
one-time backups using the Wbadmin command.
When backing up your system, use the Full server (all volumes) option. Do not use
the Critical volumes or Noncritical volumes option. The Full server option backs
up all volumes, including all files, data, applications, and the system state.
To use Windows Server Backup, you must be a member of the Windows Backup
Operators or Administrators group, or you must have been delegated the
appropriate authority. (The Administrator user ID that is included with SSPC is a
member of the Administrators group and has the appropriate authority to perform
backups.) If you want to use an SSPC user ID other than the Administrator user ID
to create and recover a backup image, see the instructions in “Enabling a
non-Administrator user ID to create a backup image” on page 84. Changing the
properties of a non-Administrator user ID so that it is authorized to recover a
backup image is a task that can be performed only by a member of the Windows
Administrators group. For complete information, see Windows 2008 Help and
Support by clicking Start → Help and Support. Search add a user account to a
group.
Tip: Record the password that you use to backup SSPC. If you must recover SSPC
image you must use the password that you recorded at the time that you backed
up the SSPC image. Otherwise, you will not be able to log on to Windows, or
access IBM Tivoli Storage Productivity Center or IBM DB2.
For complete information about backing up your SSPC system, go to
http://technet.microsoft.com/en-us/library/cc753528.aspx. This Web site includes
information about the following tasks:
v Configuring automatic backups
v Modifying an automatic backup schedule
v Performing a manual backup
v Using multiple disks to store backups
v Creating a backup of the system state using a command line
&copy; Copyright IBM Corp. 2007, 2009
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Recovering the SSPC system
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The method of recovering the SSPC system varies, depending on the number of
hard disk drives that failed and whether you backed up each drive.
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If both of the hard disk drives in the SSPC server failed, you must use the LSI
Configuration Utility Program to recover files. The LSI Configuration Utility
Program is firmware that is preinstalled on the SSPC server that can create
redundancy for the files on the 2805-MC4 hard disk drives. You are not required to
manually set up the LSI Configuration Utility Program if only one hard drive fails.
If one drive fails, the LSI Configuration Utility Program automatically identifies the
new hard drive and copies the files from the failed drive to the redundant drive.
The copying begins when Microsoft Windows 2008 Enterprise Editions starts, and
runs in the background until the copy operation is complete.
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You must manually set up the LSI Configuration Utility Program if one of the
following conditions exists:
v Both hard drives have been completely formatted
v Both hard drives have been replaced
v The LSI Configuration Utility Program was removed from the SSPC server
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To recover the SSPC system:
1. Determine whether you must manually set up the LSI Configuration Utility
Program:
v If you must set up the program, perform the steps in “Manually setting up
the LSI Configuration Utility Program” and go to step 2.
v If you do not have to set up the program, go to step 2.
2. Select and perform one of the following recovery procedures:
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v If you backed up your SSPC system and want to recover it from a shared
folder on a network drive, see “Recovering the backup image from a shared
folder on a network drive” on page 112.
v If you backed up your SSPC system and want to recover it from DVDs, see
“Recovering the backup image from DVDs” on page 114.
v If you did not back up your SSPC system, see “Recovering the SSPC image if
you did not back it up” on page 115.
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Manually setting up the LSI Configuration Utility Program
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If both of the hard drives in the SSPC 2805-MC4 have been completely formatted
or replaced, or if the LSI Configuration Utility Program was removed from the
SSPC server, you must manually set up the LSI Configuration Utility Program.
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The LSI Configuration Utility Program supports the SSPC server’s redundant array
of independent disks (RAID). By using the LSI Configuration Utility Program, the
server can create redundancy for the files on its 2805-MC4 hard disk drives so that
if one disk drive fails, the data can be read or regenerated from the other disk
drive in the array.
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To manually set up the LSI Configuration Utility Program, perform the following
steps:
1. Ensure that a keyboard, video, and mouse (KVM) unit is securely connected
to the SSPC server.
2. Restart the server using the following steps:
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a. From the SSPC desktop, click Start.
b. Click the right arrow icon and from the list click Restart. The Shut Down
Windows window is displayed.
c. In the Shutdown Event tracker box, from Options select Operation
system: Reconfiguration (Planned) and click OK. The IBM System x&reg;
Server Firmware window is displayed while Windows restarts.
d. If the server does not respond (for example, if the mouse cursor does not
move), press the power-control button to turn off the server. Wait two
minutes and push the power-control button again to restart the server.
3. Press Ctrl + H to start the LSI Configuration Utility Program. The Adapter
Selection window is displayed.
4. Click Start. The MegaRAID BIOS Config Utility Virtual Configuration
window is displayed.
5. In the left navigation panel, click Configuration Wizard.
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6. Click New Configuration and click Next. The following message is displayed:
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b. In the Redundancy field, click Redundancy when possible from the list.
c. Click Next.
9. In the Configuration Preview window. click Accept. The following message is
displayed: Save this Configuration?
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This is a Destructive Operation!
Original configuration and data will be lost
Select YES, if desired so.
7. Click Yes.
8. From the Select Configuration Method window, perform the following steps:
a. Click Automatic Configuration.
10. Click Yes. The following message is displayed:
All data on the new Virtual Drives will be lost.
Want to Initialize?
11. Click Yes. The window quickly loads twice.
12. Click Slow Initialize, and click Go. The following message is displayed:
All data on the new Virtual Drives will be lost.
Want to Proceed with Initialization?
13. Click Yes. A progress window displays the percentage of the initialization.
14. When the initialization is complete, click Back. The setup of the LSI
Configuration Utility Program is successful if the text in the Drives pane is
similar to the following:
Backplane: (252), Slot:0, SAS, HDD, 135.972 GB, Online
Backplane: (252), Slot:1, SAS, HDD, 135.972 GB, Online
15. Click Exit.
16. At Exit Application, click Yes.
17. After you perform step 16, the interface does not present an interactive screen.
Perform the following steps:
a. Press Ctrl + Alt + Delete on the keyboard to restart the server.
b. When the IBM System x Server Firmware window is displayed (and as
the server restarts), insert the Windows 2008 Recovery CD (the 32-bit
version) into the DVD drive of the SSPC server.
Windows loads files. After approximately 5 minutes, the System Recovery
Options window opens.
18. Continue by performing one of the following types of recovery:
Chapter 12. Backing up and recovering the SSPC system
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v If you previously backed up your system and you want to recover the
image from a shared folder on a network drive, go to step 3 on page 113 in
“Recovering the backup image from a shared folder on a network drive.”
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v If you previously backed up your system and you want to recover the
image from DVDs, go to step 3 on page 114 in “Recovering the backup
image from DVDs” on page 114.
v If you did not back up your system and you want to recover the image, go
to step 3 on page 115 in “Recovering the SSPC image if you did not back it
up” on page 115.
Recovering the SSPC system if you backed it up
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This topic explains methods of recovering your backed up SSPC image.
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If your SSPC system does not start and you previously backed it up by using the
Windows Server Backup feature, you can use the Windows 2008 Recovery CD (that
comes with the SSPC) and your backup DVDs to recover the image. You can also
recover the backup image from a shared folder on a network drive. The backup
image that you created with Windows Server Backup can restore the operating
system state, volumes, application data, backup catalog, and local files and folders.
To recover the SSPC image, you must have backed it up previously by using the
Full server (all volumes) option, rather than the Critical volumes or Noncritical
volumes option.
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Requirement: To recover data using Windows Server Backup, you must be a
member of the Windows Backup Operators or Administrators group, or you must
have been delegated with the appropriate authority. The SSPC Administrator user
ID is a member of the Administrators group and has the appropriate authority to
perform recoveries. If you have created an additional SSPC user ID and you want
to perform the recovery by using this ID, see “Enabling a non-Administrator user
ID to create a backup image” on page 84.
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To obtain complete information about recovering the system, go to
http://technet.microsoft.com/en-us/library/cc753920.aspx. This Web site includes
additional information about recovering your server image by using specific tools.
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The topics that follow describe how to recover the backup image from a shared
folder on a network drive and from DVDs.
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Recovering the backup image from a shared folder on a network
drive
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To restore your SSPC system image from a shared folder on a network drive, use
the procedure in this section. Before you start, assemble the following materials
and ensure that the SSPC server is connected to a keyboard, video, and mouse
(KVM) unit:
v The password that you used when you backed up the SSPC image. To recover
the image, you must use this password. Otherwise, you will not be able to log
on to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2.
v Windows 2008 Recovery CD (use the 32-bit version that comes with your SSPC
server)
v Administrator user ID and password for the device on which the shared folder
resides
You might need to recover the backed up SSPC system image from a shared folder
on a network drive.
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v IP and DNS addresses for the device on which the shared folder resides
v Directory location of the shared folder
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Perform the following steps:
1. Turn on the SSPC server.
2. When the IBM System x Server Firmware window is displayed, insert the
Windows 2008 Recovery CD (the 32-bit version) into the DVD drive of the
SSPC server.
Windows loads files. After approximately 5 minutes, the System Recovery
Options window opens.
3. Select a language and a keyboard layout, and click Next.
4. Select the operating system to repair. Click Next.
5. At Choose a recovery tool, perform one of the following steps:
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v If the SSPC server is in a Dynamic Host Configuration Protocol (DHCP)
environment, Windows connects to your network drive. Go to step 8.
v If the SSPC server is not in a DHCP environment, perform the following
steps to connect to your network drive:
a. Click Command Prompt.
b. Change the directory by typing cd \sources\recovery\tools and press
Enter.
c. To determine whether the SSPC is connected to the network, type
wpeinit and press Enter.
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d. To initialize the network, type ipconfig and press Enter.
e. To set the static IP address, type: setipconfig network port 1|2ip
addrsubnet maskgatewayDNS server (where the values are the network
port, IP address, subnet mask address, gateway address and DNS server
address of the network drive) and press Enter. Wait for the Ethernet
adapter Local Area Connection information to display.
f. Click the X in the top right to close the command prompt window. The
SSPC server connects to the network drive and returns to the Choose a
recovery tool window.
Click Windows Complete PC Restore.
Click Cancel when you see the following message: A valid backup location
could not be found. Windows cannot find a backup on this computer.
Attach the backup hard disk or insert the final DVD from a backup set
and click Retry, click Cancel.
At Restore your entire computer from a backup, click Restore a different
backup and click Next.
At Select the location of the backup, click Advanced.
Click Search for a backup on the network.
At the message Are you sure you want to connect to the network?, click
Yes. The server connects to the network.
6.
7.
8.
9.
10.
11.
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12. In the Network Folder field, type the location of the shared folder on the
network drive and click OK. Refer to the example on the window for the
correct format. Type only the root directory (and not any subdirectories) of the
network-attached drive.
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13. Type the Administrator user ID and password, and click OK.
14. At Select the location of the backup, click the backup that you want to
recover and click Next.
15. Click the backup that has the date and time that you want, and click Next.
Chapter 12. Backing up and recovering the SSPC system
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16. At Choose how to restore the backup, click Next.
17. Click Finish. Windows presents the message Windows Complete PC Restore
will format the disks you chose to restore, which will erase all
existing data.
18. Select the check box I confirm that I want to format the disks and restore the
backup, and click OK. Windows begins restoring the image from the shared
folder. The process takes several minutes. When the image is fully restored,
the SSPC server automatically restarts and briefly displays a message that
confirms the recovery.
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Recovering the backup image from DVDs
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To restore the SSPC system image from DVDs, use the following procedure. Before
you start, assemble the following materials and ensure that the SSPC server is
connected to a keyboard, video, and mouse (KVM) unit:
v The password that you used when you backed up the SSPC image. To recover
the image, you must use this password. Otherwise, you will not be able to log
on to Windows, or access IBM Tivoli Storage Productivity Center or IBM DB2.
You might need to recover the backed up SSPC system image from DVDs.
v Windows 2008 Recovery CD (use the 32-bit version that comes with your SSPC
server)
v DVDs that contain your backup image
v A completed planning work sheet (see “Planning work sheet” on page 19)
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Perform the following steps:
1. Turn on the SSPC server.
2. When the IBM System x Server Firmware window is displayed, insert the
Windows 2008 Recovery CD (the 32-bit version) into the DVD drive of the
SSPC server.
Windows loads files. After approximately 5 minutes, the System Recovery
Options window opens.
3. Select a language and a keyboard layout, and click Next.
4. Select the operating system to repair. Click Next.
5. At Choose a recovery tool, click Windows Complete PC Restore. Windows
presents the message: A valid backup location could not be found. Windows
cannot find a backup on this computer. Attach the backup hard disk or
insert the final DVD from a backup set and click Retry.
6. Insert the last DVD from your backup group into the external drive and click
Retry. Windows scans for backup disks.
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7. At Restore your entire computer from a backup, click Use the latest
available backup (recommended) and click Next.
8. At Choose how to restore the backup, click Next.
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9. Click Finish. Windows presents the message: Windows Complete PC Restore
will erase all data on the disks you chose to restore.
10. Select the check box I confirm that I want to erase all existing data and
restore the backup, and click OK. The message The disk is not the
requested disk displays, along with the name of a disk.
11.
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Remove the disk that is currently in the external drive and insert the disk
that is named in the message. Click OK. Windows continues the recovery.
IBM System Storage Productivity Center: User’s Guide
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12. If prompted, insert any remaining disks from your backup group. When the
image is fully restored, the SSPC server automatically restarts and briefly
displays a message that confirms the recovery.
Recovering the SSPC image if you did not back it up
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You might need to recover the SSPC system if you did not back it up with the
Windows Server Backup feature.
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If you need to recover the SSPC system but you did not back it up, use the
Windows 2008 Recovery CD and the SSPC Recovery Image DVD to restore the
SSPC to its factory image. The recovery CD and the image DVD come with the
SSPC server. Perform the following steps:
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Perform the following steps:
1. Turn on or restart the SSPC server.
2. When the IBM System x Server Firmware window is displayed, insert the
Windows 2008 Recovery CD (the 32-bit version) into the DVD drive of the
SSPC server.
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Windows loads files. After approximately 5 minutes, the System Recovery
Options window opens.
3. Select a language and a keyboard layout. Click Next.
4. Click Next.
5. At Choose a recovery tool, click Command Prompt to open a command
prompt window.
6. Change the directory by typing cd \sources\recovery\tools and press Enter.
7. At the prompt, type Restoresspc and press Enter. This command is not
case-sensitive.
8. When prompted with All data on non-removable disk will be lost.
Proceed with Restore (Y/N)?, type Y and press Enter.
9. When prompted, remove the Windows 2008 Recovery CD from the SSPC
server and insert the SSPC Recovery Image DVD into the server.
10. At the prompt Please insert the SSPC recovery DVD and enter the
location of recovery DVD &lt;d:&gt;?, press Enter.
11. Press any key to continue. The process of restoring the image begins.
12. When the image is fully restored, press any key to continue.
13. Click the X at the top right to close the window.
14. At Choose a recovery tool, remove the SSPC Recovery Image DVD from the
SSPC server and perform one of the following actions:
v If you want to restart the server, click Restart. The IBM System x Server
Firmware window is displayed while the server restarts. The process takes
approximately 10 minutes and the server automatically restarts again.
The following messages are displayed:
Boot Fail. CD/DVD Rom
Boot Fail. Floppy Drive
Ignore these messages; they are displayed whenever the server starts or
restarts and no disk is in the CD/DVD drive. The server continues to start.
When the Initial Configuration Tasks window is displayed, configure the
computer and network settings by using the instructions in “For the IBM
service representative: completing the initial configuration tasks” on page
34.
Chapter 12. Backing up and recovering the SSPC system
115
Tip: When you configure the computer and network settings, for some
SSPC servers the Password Tool window opens in the foreground and the
Initial Configuration Tasks window opens in the background. The order in
which you complete the tasks in these two windows does not matter.
v If you want to shut down the server, click Shut Down. When you start the
server again, go to “For the IBM service representative: configuring the
operating system” on page 33 and complete all remaining steps for setting
up the SSPC server.
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Backing up the IBM Tivoli Storage Productivity Center
database
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IBM Tivoli Storage Productivity Center uses circular logs for the DB2 database.
Therefore, only an offline database backup is supported. When an offline database
backup is performed, the database connections are terminated. Therefore, the Tivoli
Storage Productivity Center servers need to be stopped and then restarted.
1. Close the IBM Tivoli Storage Productivity Center GUI.
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2. Stop the IBM Tivoli Storage Productivity Center servers. Click Start &gt; Control
Panel &gt; Administrative Tools &gt; Services. On the Services panel, stop these
services:
IBM WebSphere Application Server V6.1 - DeviceServer
IBM Tivoli Storage Productivity Center Data Server
3. Back up your database.
a. Open the DB2 Control Center. Click Start &gt; All Programs &gt; IBM DB2 &gt;
DB2COPY1 &gt; General Administration Tools &gt; Control Center.
b. The Control Center View panel is displayed. Select Basic and click OK.
c. In the Control Center navigation tree, click All Databases.
d. Expand the All Databases node to see TPCDB. This is the IBM Tivoli
Storage Productivity Center database. Highlight TPCDB and right-click on
it. Click Backup.
e. The Confirm the details of your database panel is displayed. Click Next.
f. The Specify where to store your backup image panel is displayed. For Media
Type, enter File System. If you want to add a new folder, click Add.
g. On the Path Browser - LOCALHOST panel, click the Create New Folder
icon. Enter the name of your new folder (for example, TPCbackup1). Click
OK.
h. On the Specify where to store your backup image panel, you will see your
new folder listed (TPCbackup1). Click Finish. The database backup will
run.
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i. When the database backup is completed, you will see a DB2 Message
window indicating that the database backup completed successfully.
j. Close the DB2 Message window.
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4. Restart the IBM Tivoli Storage Productivity Center servers. Click Start &gt;
Control Panel &gt; Administrative Tools &gt; Services. On the Services panel, start
these services:
IBM WebSphere Application Server V6.1 - DeviceServer
IBM Tivoli Storage Productivity Center Data Server
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Backing up and recovering Tivoli Storage Productivity Center
for Replication
There are two methods for backing up IBM Tivoli Storage Productivity Center for
Replication.
v Use the import and export functions of Tivoli Storage Productivity Center for
Replication to save the configuration of each Tivoli Storage Productivity Center
for Replication session. Perform the following steps.
1. Export a Tivoli Storage Productivity Center for Replication session to a
comma separated values (CSV) file.
2. Use the CSV file to recover the Tivoli Storage Productivity Center for
Replication session.
v Use the High Availability function of Tivoli Storage Productivity Center for
Replication. This option allows Tivoli Storage Productivity Center for Replication
to have a real-time backup server that can take control in the event of a disaster.
For information about these backup options, go to the following links:
v http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp?topic=/
com.ibm.rm.doc_4.1.1/frg_c_highavail.html
v http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp?topic=/
com.ibm.rm.doc_4.1.1/frg_c_export_copyset.html
v http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp?topic=/
com.ibm.rm.doc_4.1.1/frg_c_import_copyset.html
Chapter 12. Backing up and recovering the SSPC system
117
118
IBM System Storage Productivity Center: User’s Guide
Chapter 13. Troubleshooting System Storage Productivity
Center
This section provides troubleshooting information for the IBM System Storage
Productivity Center.
For servicing or technical support, you will find a wide variety of sources available
from IBM to assist you. This section contains information about where to go for
additional information IBM and IBM products, what to do if you experience a
problem with your system, and whom to call for service, if necessary.
There are several icons on your desktop to provide a quick link to the support Web
sites for the following:
v System Storage Productivity Center
v IBM Tivoli Storage Productivity Center
v IBM Tivoli Storage Productivity Center for Replication
v SAN Volume Controller
v DS8000
For specific System Storage Productivity Center troubleshooting topics, see
Appendix C, “Troubleshooting topics,” on page 141.
Subscribing to technical support Web sites
It is a good practice to subscribe to the IBM technical support Web sites to receive
information about important technical notes, flashes, and APAR information.
For more information about the IBM System Storage Productivity Center technical
support Web site, see http://www.ibm.com/systems/support/storage/software/
sspc.
For more information about the IBM Tivoli Storage Productivity Center technical
support Web site, see http://www.ibm.com/systems/support/storage/software/
tpc/.
To receive future support notifications, go to the right and from the Stay informed
pane, click Subscribe. You will be required to enter your IBM ID and password.
Once authenticated, you will see a Subscriptions page which provides information
about the following:
v How to create and organize subscriptions
v How you are notified about subscriptions
v How to specify the frequency of email notifications
v How to subscribe for specific topics per product
v How to unsubscribe
&copy; Copyright IBM Corp. 2007, 2009
119
Support Web sites
This section provides information for the IBM System Storage Productivity Center.
If you encounter a problem, IBM has the following support Web sites to help you
determine whether this is a new problem or an existing problem. These Web sites
also have information about flashes, technical notes, troubleshooting tips, planning
and installation information, and download pages for code updates.
IBM DB2
For information about DB2, go to http://www-306.ibm.com/software/
data/db2/support/db2_9/.
IBM System Storage Productivity Center
For information about System Storage Productivity Center, go to
http://www.ibm.com/systems/support/storage/software/sspc.
IBM System x and xSeries&reg;
Check the following for hardware-related problems:
v All cables to ensure they are connected.
v The power switches to ensure that the system and all optional devices
are turned on.
v IBM System x3550 M2 Type 7946 Problem Determination and Service Guide.
This guide is available on the IBM System Storage Productivity Center
Documentation CD that comes with your system. It provides information
about the diagnostic tools on the system.
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For more information, see http://www.ibm.com/systems/x/.
IBM Tivoli Storage Productivity Center
For information about Tivoli Storage Productivity Center, go to
http://www.ibm.com/systems/support/storage/software/tpc/.
IBM Tivoli Storage Productivity Center for Replication
For information about IBM Tivoli Storage Productivity Center for
Replication, go to http://www.ibm.com/systems/support/storage/
software/tpc/.
IBM System Storage SAN Volume Controller
For information about SAN Volume Controller, go to http://
www.ibm.com/storage/support/2145.
IBM System Storage DS8000 series
For System Storage DS8100, see http://www.ibm.com/servers/storage/
support/disk/ds8100/.
For System Storage DS8300, see http://www.ibm.com/servers/storage/
support/disk/ds8300/.
IBM System Storage DS3000, DS4000, or DS5000
For information about DS3000, DS4000, or DS5000, go to
http://www.ibm.com/systems/support/storage/disk.
Engenio SMI-S Provider from LSI
For information about the Engenio SMI-S Provider from LSI, see
http://www.lsi.com/storage_home/products_home/external_raid/
management_software/smis_provider/index.html.
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DS CIM agent
For information about the DS CIM agent, see http://www.ibm.com/
servers/storage/support/software/cimdsoapi/.
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IBM System Storage Productivity Center: User’s Guide
Documentation
This section provides links to documentation for IBM System Storage Productivity
Center.
For information about links to documentation for System Storage Productivity
Center, see the following:
IBM DB2
Go to http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp.
Click Troubleshooting and support.
IBM Tivoli Storage Productivity Center
Go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Click on Tivoli Storage Productivity Center &gt; Troubleshooting.
IBM Tivoli Storage Productivity Center for Replication
Go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
Click on Tivoli Storage Productivity Center for Replication &gt;
Troubleshooting and Problem Determination.
IBM System Storage SAN Volume Controller
For information about SAN Volume Controller, go to http://
publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Click
Troubleshooting.
IBM System Storage DS8000
For information about the DS8000, go to http://publib.boulder.ibm.com/
infocenter/dsichelp/ds8000ic/index.jsp. Click on Troubleshooting.
From a browser, you can check the following:
Version
You can confirm that the DS8000 Element Manager is available by
entering:
http://ip:port/DS8000/TokenManager?user=getVersion
You will see the following:
v R3.0 - will return with the correct version string.
v R2.4 - will return with a ″NULL″ string (this feature is not
supported in pre-release 3 versions).
v If nothing is returned, the element manager is not accessible.
Login You can verify that the element manager is running and you are
able to login to the element manager. Enter this:
http://ip:port/DS8000/TokenManager?user=user_name
&amp;amp;passwd=password
A successful login results in a unique Java UID string being
returned. This is true for R3 and R2.4. A ″NULL″ login means that
the login failed. If nothing is returned, the element manager is
unavailable.
DS8000 Element Manager servlets
The DS8000 Element Manager servlets run within the Device server
web container. To access the log file, go to this directory:
TPC_install_dir\device\log\msgTPCDeviceServer.log
Chapter 13. Troubleshooting System Storage Productivity Center
121
DS8000 Element Manager Java Server Page
To access the log file for the DS8000 Element Manager Java Server
Page, go to this directory:
TPC_install_dir\device\apps\was\profiles\deviceServer\
installedApps\DefaultNode\DeviceServer.ear\DeviceServer.war
There also is a debugging console available. To access the
debugging console, a flag needs to be passed to Java when
launching the GUI. This flag is:
var dfConfig = {isDebug: true, &quot;dojoDebugMasterConsole&quot;};
This will cause Tivoli Storage Productivity Center to provide debug
information to stdout.
Note: If Tivoli Storage Productivity Center is launched using
javaw.exe (as used by the default in the Windows shortcut), you
will not see any output because javaw.exe hides the console
window. In this case, you need to change the shortcut to use
java.exe.
IBM System Storage DS3000, DS4000, or DS5000
Go to http://www.ibm.com/systems/support/storage/disk.
Before you call
Before you contact customer support, review the problem determination checklist
and refer to online support.
Before you call, ensure that you have taken these steps:
v Check all cables to ensure they are connected.
v Check the power switches to ensure that the system and all optional devices are
turned on.
v Check whether connection to the hardware management console (HMC),
graphical user interface (GUI), and CIM agent has been properly established. For
example, to determine whether the problem is connectivity to the DS8000 CIM
agent, start by checking the version of the DS8000. Depending on the version,
the DS8000 CIM agent might be embedded in the DS8000 HMC or installed in
other external hardware. If embedded, it might or might not be enabled or
started by default. Continue by verifying that the CIM agent on the DS8000 is
running (review the steps in the topics about configuring the SSPC to specific
devices, such as the DS8000; to access these topics, see the online help on the
SSPC desktop or the appropriate chapter in this guide).
v Refer to the following troubleshooting information:
– IBM System x3550 M2 Type 7946 Problem Determination and Service Guide. This
guide is available on the IBM System Storage Productivity Center Documentation
CDthat comes with your system. It provides instructions about using the
diagnostic tools on the system. The troubleshooting information or the
diagnostic tools might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device
drivers and updates. To access these pages, go to http://www.ibm.com/
servers/eserver/support/xseries/index.html and follow the instructions for
System x3550 M2 Type 7946 Model PAS.
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IBM System Storage Productivity Center: User’s Guide
– “Support Web sites” on page 120 contains information about problem
determination for System Storage Productivity Center, IBM Tivoli Storage
Productivity Center for Replication, DS8000, DS4000, DS5000, DS3000, SAN
Volume Controller, and DB2.
v For explanations of error messages for SSPC, IBM Tivoli Storage Productivity
Center, or IBM Tivoli Storage Productivity Center for Replication, visit the IBM
System Storage Productivity Center Information Center at http://
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search on the
error message.
v Try to determine whether the problem is related to software or hardware. For
example, for hardware, look for obvious signs of a hardware fault. Error lights
on the front panel might indicate a failing hardware part. Error logs might
indicate whether a hardware failure has occurred. If you suspect a software
problem, see the documentation for the operating system or the software
product.
v If the problem is a software-related problem, you should have these items ready:
– Version, release, modification, and service level number or the product that is
causing a problem.
– The communication protocol (for example, TCP/IP), version, and release
number you are using.
– The activity you were doing when the problem occurred, listing the steps you
followed before the problem occurred.
– The exact text of any error messages.
– Collect relevant log files.
v Check for technical information, hints and tips, or submit a request for
information by going to the SSPC Technical Support Web site at
http://www.ibm.com/systems/support/storage/software/sspc.
You can also review the IBM Software Support Handbook, a guide to support services
that is available at http://techsupport.services.ibm.com/guides/handbook.html.
Things to know about customer support for SSPC
The IBM System Storage Productivity Center (SSPC) combines an IBM Machine
Type 2805 server with preinstalled storage software that represents a point of
centralized management for storage devices.
Remote support services are available for the individual products that are
preinstalled with SSPC. Warranty and maintenance support for Machine Type 2805
is provided with the sale of the server. Hardware warranty terms are 1-year, 7x24
IBM On-Site Service. For IBM Tivoli Storage Productivity Center, and SAN Volume
Controller (for one year at the initial purchase), further software maintenance is
provided with an entitled software support contract.
Optionally, IBM provides remote technical support for the Linux or Microsoft
Windows Server operating system software through the Windows/Linux Support
Line service. This service is not sold with SSPC, but customers can purchase it
through a business partner or IBM sales representative.
Included with the sale of an IBM storage device (for example, the DS Storage
Manager and CIM Agent for DS8000) is licensed hardware-management software.
Defect support for both the storage device and management software is included
under the product warranty for those devices. Non-defect-related support issues
require the purchase of Storage Support Line service. This optional offering
Chapter 13. Troubleshooting System Storage Productivity Center
123
provides assistance with using, configuring, and determining problems associated
with the managed storage device. Storage Support Line service is recommended
for the storage devices at the customer location. It is not sold with SSPC, and the
customer may purchase it through a business partner or IBM sales representative.
No single support entry point exists for the SSPC bundle of products. If the issue
requires software support assistance, an IBM customer number for Tivoli Storage
Productivity Center, SAN Volume Controller, Support Line for Windows Operating
Systems, or Support Line for Storage is required.
Contacting customer support
Contact IBM customer support for information and assistance with System Storage
Productivity Center.
When you contact customer support, be prepared to provide the following
information:
v Unless you are sure that you have a hardware-specific issue, reference the IBM
Tivoli Storage Productivity Center. Provide your Tivoli Storage Productivity
Center product ID (PID) and customer ID to receive warranty or Maintenance
Agreement support. If the problem is not related to System Storage Productivity
Center hardware or the Tivoli Storage Productivity Center, but is related to
another product (for example, the DS4000 system or the SAN Volume
Controller), contact the support center for that product.
v For hardware-specific issues only, reference Machine Type 2805 and the
machine’s serial number.
Be prepared to provide identification information about your company so that
support personnel can readily assist you. Company identification information may
also be needed to access online services available on the Web site.
For support for IBM System Storage Productivity Center, contact IBM customer
support in one of the following ways:
v Go to the System Storage Productivity Center technical support Web site at
http://www.ibm.com/systems/support/storage/software/sspc.
To receive future support notifications, go to the right and from the Stay
informed pane, click My Notifications. Enter your IBM ID and password. Once
authenticated, you can configure your subscription for System Storage
Productivity Center technical support Web site updates.
v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378).
v For customers outside the United States, call the support number for your
country, available at http://www.ibm.com/planetwide.
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IBM System Storage Productivity Center: User’s Guide
IBM Taiwan product service
This section provides information about where to call in Taiwan for product
service.
IBM Taiwan product service contact information:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888
Troubleshooting Tivoli Storage Productivity Center problems
This section provides troubleshooting information for IBM Tivoli Storage
Productivity Center.
Tivoli Storage Productivity Center provides the following tools to help you
diagnose problems with Tivoli Storage Productivity Center:
v Service tool
v Repocopy tool
The service tool helps collect information for all installed Tivoli Storage
Productivity Center components (for example, Data server, Device server, and GUI)
from a centralized location. This tool detects the configuration of the system it is
running on and collects the appropriate information. The information is placed in a
.zip file. This file is placed in the same directory where the service tool is located.
You can send this file to IBM Support Center to help you resolve problems.
The service tool does not collect information from the repository database. To
collect information from the repository database, use repocopy.
For information about the service tool, go to the Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click Tivoli
Storage Productivity Center &gt; Administering &gt; Tivoli Storage Productivity
Center &gt; Exporting repository tables &gt; Collecting information for IBM support
The repocopy tool enables you to export all the tables in the Tivoli Storage
Productivity Center database repository, if told to do so by IBM. You can send the
output to the IBM Support Center.
For information about the repocopy tool, go to the Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click Tivoli
Storage Productivity Center &gt; Administering &gt; Tivoli Storage Productivity
Center &gt; Exporting repository tables &gt; Exporting repository data.
Chapter 13. Troubleshooting System Storage Productivity Center
125
126
IBM System Storage Productivity Center: User’s Guide
Appendix A. IBM Tivoli Storage Productivity Center licenses
The following product licenses are available for IBM Tivoli Storage Productivity
Center: Basic, Data, Disk, and Standard. Each license determines the functions that
are accessible in the user interface. This topic lists the functions that are included
with each license to help you determine which one best meets your storage
management needs.
IBM Tivoli Storage Productivity Center Standard Edition
Contains all the functions for data management, disk management, fabric
management, and tape management, plus:
v Analytical functions
v Configuration Analysis
v Configuration History
v SAN Planner
IBM Tivoli Storage Productivity Center for Data Edition
Includes data management, basic tape, disk, and fabric management,
database monitoring, and chargeback functions, but does not include
performance monitoring functions.
IBM Tivoli Storage Productivity Center for Disk Edition
Includes basic disk, fabric, tape, and data management functions and
storage system performance monitoring, but does not include fabric
performance monitoring, chargeback, and database monitoring functions.
IBM Tivoli Storage Productivity Center Basic Edition
Includes basic disk, fabric, tape, and data management functions, but does
not include chargeback, database monitoring, and performance monitoring
functions.
Use the following tables to view the specific functions, reports, and elements of the
user interface that are available in each license.
Table 15. Available functions in each Tivoli Storage Productivity Center license
Function
Basic Edition
Disk Edition
Data Edition
Standard Edition
Administrative Services
Device discovery
Data Sources
Configuration
Yes, but not all1
Yes, but not all1
Yes
Yes
Yes, but not all
2
Yes, but not all
2
Yes
Yes
Yes, but not all
3
Yes, but not all
3
Yes
Yes
IBM Tivoli Storage Productivity Center
Configuration Utility Yes
Yes
Yes
Yes
Reporting
Yes
Yes
Yes
Yes
Not all reports are
available in the Basic
edition. See table 2
below for a list of
available reports.
Not all reports are
available in the Disk
edition. See table 2
below for a list of
available reports.
Not all reports are
available in the Data
edition. See table 2
below for a list of
available reports.
Yes
Yes
Yes
v Batch Reports
v User ID reports
v System Reports
v Rollup Reports
v Data Source
Reports
Topology Viewer
&copy; Copyright IBM Corp. 2007, 2009
Yes
127
Table 15. Available functions in each Tivoli Storage Productivity Center license (continued)
Function
Basic Edition
Disk Edition
Data Edition
Standard Edition
Yes4
No
Yes4
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
v Storage Optimizer
No
v SAN Planner
No
v Configuration
Analysis
No
No
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes, but not all5
Yes
Yes, but not all5
Yes
Yes
Yes
Yes
Yes
v Profiles
Yes
Yes
No
No
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Alerting
Yes, but not all6
Yes, but not all6
Yes
Yes
Policy Management
No
No
Yes
Yes
Reporting
Yes
Yes
Yes
Yes
Not all reports are
available in the Basic
edition. See table 2
below for a list of
available reports.
Not all reports are
available in the Disk
edition. See table 2
below for a list of
available reports.
Data Manager for
Databases
No
No
Yes
Yes
Data Manager for
Chargeback
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Storage Optimizer
No
No
No
Yes
SAN Planner
No
No
No
Yes
Monitoring
v Probes
v TPC Server Probes
Storage Resource
Group Management
Analytics
v Configuration
History
Alerting
v Alert Log
v Authentication
Configuration
Alerts
Data Manager
Monitoring
v Groups
v Pings
v Scans
Disk Manager
Storage Subsystems
v Create Volumes
v Create Virtual
Disks
v Launch Element
Manager
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IBM System Storage Productivity Center: User’s Guide
Table 15. Available functions in each Tivoli Storage Productivity Center license (continued)
Function
Basic Edition
Disk Edition
Data Edition
Standard Edition
Yes
Yes
v Storage Subsystem No
Performance
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Alerting
Yes
Yes
Yes
Yes
Profile Management
No
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
v Switch
Performance
No
No
No
Yes
Tape Manager
Yes
Yes
Yes
Yes
Element Manager
Yes
Yes
Yes
Yes
Replication
Manager
Yes
Yes
Yes
Yes
Monitoring
v Groups
v Jobs
Reporting
v Groups
v Storage
Subsystems
v Storage Subsystem
Performance
Fabric Manager
Fabrics
Monitoring
v Groups
v Jobs
v Switch
Performance
Monitors
Alerting
Reporting
Appendix A. IBM Tivoli Storage Productivity Center licenses
129
Table 15. Available functions in each Tivoli Storage Productivity Center license (continued)
Function
Basic Edition
Disk Edition
Data Edition
Standard Edition
Notes:
1. You cannot run the following discovery jobs in the Basic and Disk editions: Netware Filer, Windows Domain,
NAS, SAN FS, and VMware VI Data Source.
2. You cannot associate VMware VI Data Sources or TPC Servers with Tivoli Storage Productivity Center in the
Basic and Disk editions.
3. The following nodes under Configuration are not available in the Basic and Disk editions:
v License Keys
v Quota and Constraint e-mail Address Rules
v Scan/Probe Agent Administration
v Manual NAS/Netware Server Entry
v NetWare Tree Logins
v Resource History Retention for Databases
v Removed Resource Retention for Databases
v Configuration History Settings
4. Use probes and Storage Resource agents to collect asset and capacity information about storage entities in the
Disk and Basic editions. To collect specific file level information (for example, usage statistics), you must use the
Data or Standard editions to run scans on your file systems.
Note: You cannot probe hypervisors in the Basic and Disk editions.
5. The following nodes under Alert Log are not available in the Basic and Disk editions:
v Directory
v User
v OS User Group
v Configuration Analysis (also not available in the Data edition)
v Hypervisor
6. The following nodes under Data Manager &gt; Alerting are not available in the Basic and Disk editions:
v Directory Alerts
v Hypervisor Alerts
Table 16. Available reports in each IBM Tivoli Storage Productivity Center license
Reports
Batch reports
Basic Edition
Disk Edition
No
Yes
Data Edition
1, 2
Standard Edition
2
Yes
Yes
System Reports:
v Data
v Fabric
v Disk
Rollup Reports
Data Source Reports
Yes
Yes, but not all
No
3
No
Yes
Yes, but not all
Yes
3
Yes
Yes, but not all
No
3
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes, but not all
Yes
Yes
Yes
Yes
No
Yes, but not all
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Asset reports
v By Cluster
v By Computer
v By Hypervisor
v By OS Type
v By Storage Subsystem
v System-wide
Availability reports
130
Yes
4
Yes
IBM System Storage Productivity Center: User’s Guide
4
Table 16. Available reports in each IBM Tivoli Storage Productivity Center license (continued)
Reports
Basic Edition
Disk Edition
Data Edition
Standard Edition
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Usage reports:
No
No
Yes
Yes
Usage Violation reports:
No
No
Yes
Yes
Backup reports:
No
No
Yes
Yes
Monitored Computer
Storage Space reports
Yes
Yes
Yes
Yes
Storage Subsystem reports
No
Yes
Yes
Yes
Storage Subsystem
Performance reports
No
Yes
No
Yes
Switch Performance reports
No
No
No
Yes
Tape Library report
No
Yes
Yes
Yes
TPC-wide Storage Space
reports:
v Disk Space
v File System Space
v Consumed File System
Space
v Available File System
Space
Notes:
1. You must install Agent Manager and a Data agent to enable batch reports for these licenses. The Data agent
must be installed on the computer on which you want to run batch reports.
2. The following batch reports are not available in the following editions:
v Basic edition: No batch reports are available
v Disk edition: Rollup Reports, Usage, Usage Violations, Backup, Switch Performance
v Data edition: Storage Subsystem Performance, Switch Performance
3. The following Fabric system reports are not available in the Basic, Disk, and Data editions: Top switch Ports
Data Rate Performance, Top Switch Ports Packet Rate Performance, Switch Port Errors, Switch Performance.
4. The following Asset &gt; System-wide reports are not available in the Basic and Disk editions: Unmanaged Virtual
Machines, Virtual Machines with no VMWare Agent, Monitored Directories, Unmanaged Computers, Users, OS
User Groups.
Appendix A. IBM Tivoli Storage Productivity Center licenses
131
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IBM System Storage Productivity Center: User’s Guide
Appendix B. Reference information
This reference information describes topics that might be helpful when using IBM
System Storage Productivity Center.
TCP/IP ports used by System Storage Productivity Center
This topic lists the default ports that should be opened through the firewall when
you use IBM System Storage Productivity Center.
Table 17 shows the TCP/IP ports used by System Storage Productivity Center.
For a list of TCP/IP ports used by the IBM Tivoli Storage Productivity Center
family, go to the Information Center at http://publib.boulder.ibm.com/infocenter/
tivihelp/v4r1/index.jsp and search on TCP/IP ports used by the IBM Tivoli
Storage Productivity Center family.
Table 17. TCP/IP ports used by System Storage Productivity Center
Component
Default
DB2
50000
WebSphere (Disk
Manager and
Replication Manager
also use these default
ports)
81
2810
5567
5568
5569
7874
8009
8881
9044
9086
9091
9444
SAN Volume
Controller PuTTY
ports for telnet and
ssh
22
23
Agent Manager and
common agents
80 (Agent Manager-agent
recovery service)
9510 (common agent)
9511 (Agent Manager)
9512 (Agent Manager)
9513 (Agent Manager
public port)
9514 (common agent)
9515 (common agent)
Fabric Manager
9550–9572
Remote console
9560–9582
Data Manager
2078
9510 (agent listening port)
&copy; Copyright IBM Corp. 2007, 2009
Notes
133
Table 17. TCP/IP ports used by System Storage Productivity Center (continued)
|
|
|
|
Component
Default
CIM agent for IBM
TotalStorage
Enterprise Storage
Server (ESS)
5989
Notes
CIM agent for DS8000 6989 (for embedded CIM agent,
cannot be changed)
5989 or 5988 (proxy CIM agent,
can be changed)
IBM Tivoli Storage
Productivity Center
communication with
DS8000 GUI
8451
8452
IBM Tivoli Storage
Productivity Center
for Replication
Incoming communication:
3080
3443
5110
5120
Outgoing communication with ESS,
DS, and SAN Volume Controller:
2433
5989
6120
SAN Volume Controller CIM agent:
5988
5989
Tip: If you changed the port
configuration of your storage
controller, the ports would be
different.
|
|
|
|
|
|
|
Tivoli Storage
Productivity Center
and Tivoli Storage
Productivity Center
for Replication
162 (default SNMP listening port)
Remote console login
to SSPC server
3389
Tivoli Integrated
Portal server
Inbound
16310,
16312,
16315,
16318,
16322,
134
IBM System Storage Productivity Center: User’s Guide
16311,
16313,
16316,
16320,
16323
A Web browser typically
communicates with Tivoli
Storage Productivity Center
for Replication GUI using
HTTP ports 3080 and 3443.
These ports are configurable
from the Tivoli Storage
Productivity Center for
Replication installation
program.
The Tivoli Storage
Productivity Center for
Replication command line
and GUI typically
communicate with the Tivoli
Storage Productivity Center
for Replication server using
port 5110.
Tivoli Storage Productivity
Center for Replication uses
port 5120 to communicate
with other Tivoli Storage
Productivity Center for
Replication servers for
high-availability purposes.
Tivoli Storage Productivity
Center and Tivoli Storage
Productivity Center for
Replication share this port.
Table 17. TCP/IP ports used by System Storage Productivity Center (continued)
|
|
|
Component
Default
Tivoli Integrated
Portal to LDAP
authentication
Outbound
Notes
389
Understanding Internet Protocol Version 6 support
IBM Tivoli Storage Productivity Center supports Internet Protocol Version 6 (IPv6)
for communication between its components. The key IPv6 enhancement is the
expansion of IP address spaces from 32 bits (up to 15 characters in length) to 128
bits (up to 45 characters in length).
Overview
You can run Tivoli Storage Productivity Center on computers that are enabled for
IPv4, IPv6, or dual stack. Dual stack indicates that a machine has both the IPv4 and
IPv6 stacks enabled and both addresses configured. The following table shows the
internal components of Tivoli Storage Productivity Center that can communicate
with each other using IPv6.
Table 18. IPv6 communication for internal Tivoli Storage Productivity Center components
Components in this column can
communicate over IPv6 with the
components in the second column
Tivoli Storage Productivity Center components
User interface
Data server
Data server
Device server
database repository
Device server
database repository
tpctool (command-line tool)
SRMCP
database repository
Data server
Device server
Repocopy tool
Tivoli Storage Productivity Center universal
agent
tpctool (command-line tool)
Device server
SRMCP
Device server
Repocopy tool
database repository
Tivoli Storage Productivity Center
universal agent
database repository
Tivoli Storage Productivity Center can communicate with the following external
components over IPv6:
v SMI-S CIM agents
v SLP directory agents
Appendix B. Reference information
135
v Out of band SNMP agents
v Storage devices (for example, the DS8000 element manager)
v SMTP server
Note: These external components must be IPv6 enabled to communicate with
Tivoli Storage Productivity Center using the IPv6 protocol.
Not all components and their related functions of Tivoli Storage Productivity
Center are enabled for IPv6. Any functions that are not enabled for IPv6 will be
unavailable through the user interface when Tivoli Storage Productivity Center is
installed on an IPv6-only system. See “IPv6 considerations in Tivoli Storage
Productivity Center” on page 137 for information about the functions that are
currently not supported under IPv6 communication.
Using IPv6 addresses in the user interface
Support for IPv6 enables you to enter IPv6 addresses anywhere in the interface
that supports the entering of IP addresses. For example, you can enter and display
128-bit IP address spaces on the following panels in the user interface:
Logon panel
Enter the host name (or IPv6 address) and port number of an Tivoli
Storage Productivity Center server to which you want to connect.
Administrative Services &gt; Data Sources &gt; CIMOM Agents
Specify IPv4 or IPv6 addresses for the CIMOMs that are located on an IPv6
or dual stack machine.
Administrative Services &gt; Discovery &gt; CIMOM
Specify IPv6 addresses when you run a discovery with SLP DA running on
an IPv6-only or dual stack machine.
Administrative Services &gt; Data Sources &gt; Out of Band Fabric Agents
Specify IPv6 addresses for the Out of Band Fabric agents that are located
on an IPv6 or dual stack machine.
Administrative Services &gt; Data Sources &gt; TPC Servers
Specify the names or IPv6 addresses of other Tivoli Storage Productivity
Center servers that you want to add as subordinate servers for rollup
probes and reports.
Administrative Services &gt; Discovery &gt; Out of Band Fabric
Specify a range of IPv6 addresses for an SNMP discovery on an IPv6-only
or dual stack machine against IPv6-enabled target machines.
Administrative Services &gt; Configuration &gt; Alert Disposition
If the Tivoli Storage Productivity Center servers are running on an
IPv6-only or dual stack machine enter the following information:
v Specify an IPv6 address for the target machine of SNMP traps that are
generated as a result of triggered alerts.
v Specify an IPv6 address for a mail server that will receive emails
notifications that are generated as a result of triggered alerts.
Tivoli Storage Productivity Center &gt; Configuration Utility &gt; Element Manager &gt;
External Tools
Use an IPv4 or IPv6 address when you specify the URL for an external tool
that you want to launch from Tivoli Storage Productivity Center.
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IBM System Storage Productivity Center: User’s Guide
IPv6 considerations in Tivoli Storage Productivity Center
IBM Tivoli Storage Productivity Center provides limited support of some functions
when using IPv6 communication.
Keep in mind the following considerations when using the product on machines
configured for IPv6 only:
Starting an element manager into a Web browser
You must use Internet Explorer 7 when you start an element manager into
a Web browser. Internet Explorer 6 does not support URLs that contain
literal IPv6 host addresses. You can start element managers from a number
of panels within the user interface:
v Click Disk Manager → Storage Subsystems.
v Click Disk Manager → Storage Subsystems → details.
v Click IBM Tivoli Storage Productivity Center → Configuration Utility →
Element Manager tab.
Staring the Tivoli Storage Productivity Center user interface using Java Web
Start You cannot use Java Web Start to start the Tivoli Storage Productivity
Center user interface on a Windows system if both of the following
conditions are true:
v An IPv6 address or a hostname that resolves to an IPv6 address is
specified as the target host in the Java Web Start URL.
v Java Runtime Environment (JRE) 1.4.2 is installed on the same system as
the Tivoli Storage Productivity Center user interface.
Using the Brocade API when adding an out of band fabric agent
You cannot use the advanced Brocade API functions with switches because
it does not support IPv6. Use a CIM agent for managing a switch or enable
the IPv4 protocol on the switch. On an IPv6-only machine, the Enable
Advanced Brocade Discovery check box on the panel is disabled.
Using IPv6 communication between master and subordinate servers (for Rollup
reporting)
If the master server is located on an IPv6-only computer, it can
communicate with existing subordinate servers under the following
conditions: the subordinate servers are upgraded to IBM TotalStorage
Productivity Center v3.3.2 or higher and the IPv6 protocol is enabled on
the computers where they are located.
Defining Tivoli Enterprise Console events as triggered actions
You cannot use Tivoli Enterprise Console (TEC) events as triggered actions
when defining alerts for Tivoli Storage Productivity Center jobs.
Selecting files for archive and backup
You cannot select files for Tivoli Storage Manager archive and delete jobs.
For example, you cannot use the alerting function of a constraint to
automatically invoke a Tivoli Storage Manager archive or backup job to
run against the files that violate that constraint.
Using Data agents and Fabric agents to collect information about the storage in
your environment
Data and Fabric agents cannot communicate with Data and Device servers
that have been enabled for IPv6 and are installed on IPv6-only machines.
However, Data and Fabric agents that are located on IPv4 machines can
communicate with Data and Device servers that are installed on machines
that have both IPv4 and IPv6 stacks (dual stack) enabled.
Appendix B. Reference information
137
Because of this limitation, the following functions are not available in an
IPv6-only environment:
v The Agent Manager is disabled under IPv6 communication. Agent
Manager and agent communication can use IPv4 only. The Agent
Manager is a network service that provides authentication and
authorization. It also processes queries about its registry of configuration
information about the agents and management applications, and
provides an agent recovery service which is a network service for error
logging for agents that cannot communicate with other Agent Manager
services.
v You cannot use Data Manager for Chargeback to charge for storage
information. The agents that collect charge back information do not
communicate over IPv6.
v You cannot use Data Manager for Databases to monitor relational
databases. The agents that collect relational database information do not
communicate over IPv6.
v You cannot monitor NetWare and NetApp devices. The agents that
collect information about these devices do not communicate over IPv6.
v You cannot monitor VMware ESX servers and Virtual Centers
(hypervisors) because they are not IPv6 enabled.
v You cannot monitor HACMP™ and MSCS clusters.
In IPv6-only environments, Tivoli Storage Productivity Center will gather
data about devices managed by:
v SMI-S CIM (Common Information Model ) agents (for example, Brocade
CIM agents, DS8000K CIM agents, SVC CIM agents)
v Out of Band Fabric SNMP agents
v SLP (Service Location Protocol ) directory agents
v IPv6-enabled Tivoli Storage Productivity Center servers for rollup probes
and reporting
Note: These management components must be IPv6 enabled to
communicate with Tivoli Storage Productivity Center using the IPv6
protocol.
For the customer: activating the Microsoft Windows license
You must activate the Windows license.
If you did not check the Automatically activate Windows when I am online
option during the IBM System Storage Productivity Center installation or you do
not have SSPC Internet connectivity, you must activate the license for Windows
using these steps. If you did enable the Automatically activate Windows when I
am online option, you can skip this step.
Important: From the first time you start the SSPC server, you have 60 days to
activate the Windows license and complete the Windows setup. If you exceed the
60-day time limit, you cannot use Windows until you activate the license.
__ 1. Click Start and right-click Computer, and select Properties.
__ 2. In the Windows activation section, click Activate Windows now and follow
the instructions to activate Windows using the phone.
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Getting security updates to the Windows operating system
This section describes how to obtain security updates for the 32-bit Windows
operating system.
The procedure for getting security updates to the Windows operating system
varies, depending on whether your SSPC is connected to the Internet. The sections
that follow describe each method. SSPC uses the Windows Server 2008 Enterprise
Edition 32-bit operating system. Do not obtain security updates for a 64-bit
operating system. Updates prior to February 2009 are installed on SSPC.
Getting security updates through the Internet
To obtain security updates to the Windows operating system if your SSPC is
connected to the Internet, use the following steps:
1. From you SSPC desktop, click Start → Windows Update. The Windows Update
window displays.
2. If prompted, follow the instructions to install ActiveX Control.
3. Click Express. The Express results window displays.
4. Click Install Updates. The Installing updates window displays while the
updates are downloaded.
5. After the updates are installed, perform one of the following steps:
a. Click Restart to reboot the system. You will be asked to change your
password.
b. Click Cancel to return to the SSPC desktop.
Getting security updates outside of the Internet
To obtain security updates to the Windows operating system if your SSPC is not
connected to the Internet, use the following steps:
1. From a laptop or personal computer that is connected to the Internet, go to
http://catalog.update.microsoft.com/v7/site/Install.aspx.
2. If prompted, follow the instructions to install ActiveX Control. Access the
Windows Update Catalog.
3. Search for updates in the Windows Update Catalog by performing the
following steps:
a. In the Search box, enter Windows server 2008 security and click Search.
b. View the list that displays to find the updates that you want to download.
Disregard updates for x64-bit and Itanium-based systems.
c. Select an update and click Add to add it to the download basket.
d. Repeat these steps to search for additional updates to download.
4. Download the updates that you selected by performing the following steps:
a. From the Search box, click view basket to view the contents of your
download basket.
b. Verify your list of updates and click Download. If you are prompted, click
Accept to accept the license agreement.
c. Select the location where you want to save the updates. Enter the full path
of the folder or click Browse to locate the folder.
d. Click Continue to start the download.
Appendix B. Reference information
139
e. When the download is complete, click Close to close the Download
Window.
f. Close the Windows Update Catalog Window.
g. Go to the location that you specified in step 4c on page 139.
h. To transfer the files from your PC to the server, use a USB key of 512 MB or
greater, or use a CD-R or CD-RW.
i. Double-click each update and follow the instructions to install it.
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Appendix C. Troubleshooting topics
Use these troubleshooting topics to identify a specific problem you are having
while running SSPC. Some topics provide additional information for working
around the problem.
Error message: A duplicate name exists on the network
This error message is displayed when you have duplicate node names on the
network.
Problem
When you complete the Windows setup wizard and the system reboots, the
following error message is displayed:
A duplicate name exists on the network.
Action
Change the node name for the new system. For information about changing the
node name, see “Changing the server host name when DB2 extended security is
off” on page 79.
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If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
Element managers on the same HMC also appear in the element
manager table
IBM DS8000 element managers that exist on the same Hardware Management
Console (HMC) might appear in the element manager table at the same time.
Problem
This problem occurs if:
1. You manually add an element manager to the Element Manager page and
indicate HTTP or HTTPs for its connection protocol.
2. You add a CIMOM (DS CIM Agent) connection to that element manager.
a. IBM Tivoli Storage Productivity Center automatically starts a CIMOM
discovery job.
b. Element managers that are managing the same storage subsystems as the
CIMOM are automatically added to the element manager table upon a
successful CIMOM discovery job.
3. The CIMOM discovery process in Tivoli Storage Productivity Center might be
configured to report IBM DS8000 element managers that use an IP protocol
other than the protocol you defined when adding the element manager. For
example, if you define HTTP for an element manager’s protocol, and the
CIMOM discovery job reports another element manager on the same HMC that
uses HTTPS, then both element managers from that HMC will appear on the
Element Manager page.
&copy; Copyright IBM Corp. 2007, 2009
141
Each CIMOM in your environment has configurable values in a properties files
that determine which protocol (HTTP or HTTPS) to return when reporting upon a
registered IBM DS8000’s Element Manager URL. By default, the CIMOM will
return the HTTPS version of the element manager during a successful CIMOM
discovery job in Tivoli Storage Productivity Center.
In this default setup, the HTTPS version of the element manager is automatically
added to the element manager table after a CIMOM discovery, thus resulting in
two element managers from the same machine appearing on the table: the HTTP
version of the element manager that was manually added and the HTTPS version
that was automatically added through the CIMOM discovery process.
Action
Edit the values of the properties in the DS CIM Agents /config/
provider.configuration file that determine which element managers are reported
during a CIMOM discovery job in Tivoli Storage Productivity Center. The
properties and default values in the provider.configuration file are:
DS_StorageManager_HTTPEnabled = true
DS_StorageManager_HTTPSEnabled = true
Set a property to false if you want to prevent the CIMOM from reporting an
element manager on that protocol. For example:
1. Set DS_StorageManager_HTTPSEnabled = false.
2. Use the Element Manager page to add an element manager and define HTTP
for its protocol.
3. Add a CIMOM connection to the element manager. The CIMOM discovery job
in Tivoli Storage Productivity Center runs and does not report the HTTPS
element manager that might be on the same machine. The element manager on
HTTP appears in the Element Manager page only.
If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
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Error message: GUI8333E Failed to log in to DS8000 Element manager
You can encounter this message when you attempt to open a DS8000 GUI from the
Element Manager node of Tivoli Storage Productivity Center and the user
credentials are not set for the element manager. This message also is displayed the
first time that you start a DS8000 element manager after changing the type of user
authentication from local operating system (OS) to Lightweight Directory Access
Protocol (LDAP) or Microsoft Active Directory repository authentication.
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Problem
You receive this error message:
GUI8333E Failed to log in to DS8000 Element manager.
and password.
Enter valid Username
Note: An element manager might be added to the Element Manager table in the
course of a CIMOM discovery, and the discovered element manager will not have
user credentials set. The user must add credentials to the element manager before
they can start the element manager. The CIM agents must also have credentials set
for the CIMOM discovery to be successful. The CIM agent credentials are different
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from the element manager credentials. The CIM agent credentials allow Tivoli
Storage Productivity Center to communicate with the CIM agent and collect
information during CIMOM discovery. The element manager credentials allow a
user to start the element manager for the particular storage device from the
Element Manager page.
The Element Manager page keeps different sets of credentials for each user logged
into Tivoli Storage Productivity Center. To grant a user the right to open a DS8000
Storage Manager, you must log in to Tivoli Storage Productivity Center as that user
and add credentials to the element manager. For example, if you set the credentials
for the element manager as user db2admin, then another user logs in as userx,
userx must set the credentials for that element manager.
This message can occur in these situations:
v You have CIM agents 5.2.x, 5.3.x, and 5.4.x that are registered in Tivoli Storage
Productivity Center with the same DS8000. Tivoli Storage Productivity Center
performs a CIMOM discovery. This will cause the duplicate entries in the
database table.
v You have a CIM agent 5.3.x that is registered in Tivoli Storage Productivity
Center with the DS8000. Tivoli Storage Productivity Center performs a CIMOM
discovery. You manually add the element manager. This will cause duplicate
entries in the database table.
v You can encounter this message when you attempt to open a DS8000 GUI from
the Element Manager page of Tivoli Storage Productivity Center while logged
into Tivoli Storage Productivity Center with a different user ID from the user ID
who added the element manager.
v Tivoli Storage Productivity Center finds the element manager in the course of a
CIMOM discovery. When you log into Tivoli Storage Productivity Center, add a
CIM agent with CIMOM credentials (optional, see note below), and then run a
CIMOM discovery, the CIM agent will provide the element manager path, which
Tivoli Storage Productivity Center adds to the Element Manager table. The first
time you open the DS8000 GUI, you will see this message.
Note: You do not need to manually add the CIM agent, it can be found on the
same subnet if you have ″scan local subnet″ selected in CIMOM discovery
options, which is the default. If you discover the CIM agents on the local subnet
you will have to modify the DS CIM agent details to add CIM agent credentials.
CIM agent credentials are different from element manager credentials.
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v The first time after you changed the user authentication method from OS to
LDAP and tried to start a DS8000 element manager. Though you created the
truststore certification and activated the LDAP policy, message GUI8333E is
displayed.
Action
To work around this problem, follow these steps:
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1. At the error message, click OK. The Modify Element Manager panel is
displayed.
2. Enter the correct credentials (username and password). If you changed the
authentication method from OS to LDAP, enter the LDAP credentials.
3. Enter the password again to confirm it.
4. Enter an optional display name.
5. Click Save. The DS8000 element manager that you want automatically starts.
Appendix C. Troubleshooting topics
143
If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
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Duplicate entries in element manager table
You see duplicate entries in the element manager table for the same element
manager.
Problem
You receive this message:
EMSG_0009E The element manager already exists.
This message can occur in these situations:
v You have CIM agents 5.3.x and 5.4.x that are registered with the DS8000. Tivoli
Storage Productivity Center performs a CIMOM discovery. You manually add
the Element Manager using HTTPS protocol. This will cause duplicate entries in
the element manager table. If you did not specify a Display Name when
manually adding the element manager, the table entries will have the same
name: https://&lt;IP_address_of_element_manager&gt;.
v You have a CIM agent (either 5.4.x, 5.3.x, or pre-5.3) which has a DS8000
registered. Tivoli Storage Productivity Center performs a CIMOM discovery. You
manually add the Element Manager using HTTP protocol. This will cause
duplicate entries in the table. If you did not specify a Display Name when
manually adding the element manager, the display names will be nearly the
same, differing only in their protocol. For example http://
&lt;IP_address_of_element_manager&gt; for the manually added element manager,
and https://&lt;IP_address_of_element_manager&gt; for the discovered element
manager.
Action
To work around this problem, follow these steps:
1. At the error message, click OK. The Modify Element Manager panel is
displayed.
2. Enter the correct credentials (username and password).
3. Enter the password again to confirm it.
4. Enter an optional display name.
5. Click Save. The DS8000 element manager that you want automatically
launches.
If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
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Cannot save audit logs to System Storage Productivity Center
This error occurs when you are saving the audit logs to IBM System Storage
Productivity Center.
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Problem
You receive this error message when you try to save the audit logs to System
Storage Productivity Center:
Your current security settings do not allow this
file to be downloaded.
The security settings and alert is a function of Internet Explorer and not IBM Tivoli
Storage Productivity Center or the DS8000 GUI. The cause could be because the
Internet Explorer security settings are set too high to allow the download of files.
Action
To
1.
2.
3.
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change the security settings, follow these steps:
In Internet Explorer, click Tools &gt; Internet Options . Click on the Security tab.
Select Internet. Click Custom Level.
Scroll down to Downloads. Change Automatic prompting for file downloads
to Enable. Change File download to Enable. Click OK.
If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
Error message: SQL1046N The authorization ID is not valid
You receive this error message when you change the server’s host name. DB2
extended security has been turned on.
Problem
When changing the server’s host name and you run this command:
db2extsec /u db2users /a db2admns
You receive this error message:
SQL1046N
The authorization ID is not valid.
When changing the server’s host name, the new host name cannot begin with the
following:
v
v
v
v
v
SYS
sys
IBM
ibm
SQL
v sql
Action
Select another host name that meets the requirements above and begin the host
rename process again.
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If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
Appendix C. Troubleshooting topics
145
Installing the DS Storage Manager GUI fails using the Firefox browser
This problem occurs when you try to install the DS Storage Manager GUI on AIX
using the Firefox browser.
Problem
You try to download or install the DS Storage Manager GUI on AIX using the
Firefox browser.
Action
Follow these steps:
1. Open the Firefox browser.
2. Click on the toolbar Tools &gt; Options.
3. Select the Content tab on the Options dialog box.
4. Click on Manage in the box File Types.
5. In the Download Actions dialog box, select .jnlp from the list box.
6. Click on Change Action.
7. Select the radio button Open them with this application. This opens the file
selector dialog box.
8. Navigate to the directory &lt;Java_home&gt;/jre/javaws.
9. Select the javaws file from the file list.
Note: For Windows, select javaws.exe.
10. Click Open.
11. Close the Download Actions dialog box.
12. Close the Options dialog box.
If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
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Tivoli Productivity Center for Replication Add storage subsystem
button is disabled
When you are adding a storage subsystem to IBM Tivoli Storage Productivity
Center for Replication, the Add Storage Subsystem button does not function and
therefore cannot add a storage subsystem.
Problem
This problem occurs when you perform the following steps:
1. You log on to IBM System Storage Productivity Center and start IBM Tivoli
Storage Productivity Center for Replication by double-clicking the TPC for
Replication icon on the desktop.
2. From the Tivoli Storage Productivity Center navigation navigation, you clicked
Storage Systems.
3. When you click Add Storage System, the button seems disabled and it does
not open the Add storage subsystem window.
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Action
1. From the Storage Subsystem panel with the Add Storage System button,
double-click the message on the browser that reads Certificate Error.
2. Complete the wizard to import the security certificate that was missing.
3. Return to the Storage Systems panel and click Add Storage System to open
Add Subsystem Wizard.
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If the problem persists, follow the instructions in “Contacting customer support”
on page 124. Before you contact customer support, read these instructions to
familiarize yourself with the information that you must provide.
Multiple warning windows when accessing Java Web Start
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This problem occurs when you access the Java Web Start program.
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Problem
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When accessing the Java Web Start program so that you can start IBM Tivoli
Storage Productivity Center, you repeatedly receive windows that are titled
Warning - Hostname Mismatch. This problem occurs whether you use the
Microsoft Internet Explorer or Mozilla Firefox Web browser.
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Action
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In each Warning-Hostname Mismatch window, click Run. Continue to click Run
in each Warning-Hostname Mismatch window until they no longer display and
you see the IBM Tivoli Storage Productivity Center login window. Type the
required information in the login window to access IBM Tivoli Storage
Productivity Center.
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Prompt to download a .jnlp file
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This problem occurs when you start the IBM Tivoli Storage Productivity Center
graphical user interface (GUI) from IBM Tivoli Integrated Portal.
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Problem
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When you start the Tivoli Storage Productivity Center GUI for the first time from
the Tivoli Integrated Portal, you might be prompted to download a .jnlp file.
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Action
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If you see this prompt, save the file. Then manually install the Java Runtime
Environment. To install the Java Runtime Environment, go to http://
SSPCServer:9550/ITSRM/app/en_US/index.html, where SSPCServer is the computer
name of the SSPC server. Choose the appropriate operating system and follow the
steps to perform the installation. After you install Java Runtime Environment, start
the Tivoli Storage Productivity Center GUI.
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Prompt to download and not run a .jnlp file
This problem occurs when you start the IBM Tivoli Storage Productivity Center
graphical user interface (GUI) for the first time from the Windows Explorer
browser.
Appendix C. Troubleshooting topics
147
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Problem
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When you start the Tivoli Storage Productivity Center GUI, you receive a prompt
asking whether to download, save, and not run a .jnlp file. Two reasons are
possible:
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Action
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If you see this prompt, perform the following steps to change the program that
opens the .jnlp file to javaws.exe (from Microsoft Notepad or any other program):
1. Click Cancel to remove the prompt.
2. From Microsoft Internet Explorer, click Tools → Internet Options → Programs.
The Internet Options window is displayed.
3. From Internet programs, click Set programs. The Default Programs window is
displayed.
4. Click Associate a file type or protocol with a program. The Set Associations
window is displayed.
v IBM Java, which is preinstalled on the IBM System Storage Productivity Center
server, was uninstalled.
v The default start program for .jnlp changed from javaws.exe to another program.
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5. Scroll to .jnlp, and in the Current Default column, verify that the file type of
.jnlp is opened by the Java WebStart Executable program, and not by Notepad
or Microsoft Windows Wordpad.
6. Click Change program. The Open With window is displayed.
7. Click to select Java WebStart Executable IBM as the program that you want to
open the .jnlp file, and click OK.
8. Close the Internet Options window, return to where you first attempted to run
the .jnlp file, and run the file again.
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Appendix D. Installing System Storage Productivity Center
components
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You can design a device that is functionally equivalent to System Storage
Productivity Center (SSPC) by installing specific software on a supported server.
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If you choose to create a functionally equivalent device, you must install the
following software in this order:
1. IBM DB2 V9.5 with Fix Pack 3
2. IBM Tivoli Storage Productivity Center Basic Edition 4.1.1
3. IBM Tivoli Storage Productivity Center for Replication 4.1.1
4. SAN Volume Controller Console version 5.1.0
5. DS CIM agent management commands (DSCIMCLI) 5.4.3
Installing System Storage Productivity Center
This topic provides information about installing IBM System Storage Productivity
Center equivalent components.
To install System Storage Productivity Center, follow these general steps:
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1. Install DB2 d. For information about installing, see the IBM Tivoli Storage
Productivity Center Information Center at this Web site: http://
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli
Storage Productivity Center V4.1.1 &gt; Installing &gt; DB2.
2. Install Tivoli Storage Productivity Center 4.1.1. Do not install the Agent
Manager or agents. For information about installing the product, see the IBM
Tivoli Storage Productivity Center Information Center at this Web site:
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM
Tivoli Storage Productivity Center V4.1.1 &gt; Installing &gt; IBM Tivoli Storage
Productivity Center &gt; Using typical installation.
3. If you are using the SAN Volume Controller. Follow these steps:
a. Install PuTTY (for SAN Volume Controller).
b. Install the SAN Volume Controller Console 5.1.0.
c. Configure the SAN Volume Controller Console. See Chapter 5, “Configuring
SSPC for SAN Volume Controller,” on page 47.
4. Install the DS3000, DS4000, or DS5000 Storage Manager GUI. See Chapter 6,
“Configuring SSPC for DS3000, DS4000, and DS5000,” on page 53.
&copy; Copyright IBM Corp. 2007, 2009
149
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Related information
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http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp
SAN Volume Controller Information Center. Search for Installing or upgrading the
SAN Volume Controller software.
Installing the SAN Volume Controller Console
This section provides information about installing the SAN Volume Controller
Console. The SAN Volume Controller Console installation includes the SAN
Volume Controller CIM agent.
To install the SAN Volume Controller Console and CIM agent, follow these steps:
1. Install PuTTY (for SAN Volume Controller).
2. Install the SAN Volume Controller Console 5.1.0. For information about
installing the SAN Volume Controller Console, SAN Volume Controller
Information Center at http://publib.boulder.ibm.com/infocenter/svcic/
v3r1m0/index.jsp. Search for Upgrading the SAN Volume Controller Console.
3. After you install the SAN Volume Controller Console, there are configuration
steps to follow. See Chapter 5, “Configuring SSPC for SAN Volume Controller,”
on page 47.
Installing the agents and Agent Manager
You can install the agents and Agent Manager to collect additional information
from the machines or storage systems.
The Agent Manager server is a network service that provides authentication and
authorization services and maintains a registry of configuration information about
the managed systems in your environment. The Agent Manager is required only if
you plan on installing the agents.
The Data agents collect information from the machine or host on which they are
installed. The agents collect asset information, file and filesystem attributes, and
any other information needed from the computer system. Data agents can also
gather information on database managers installed on the server, Novell NDS tree
information, and NAS device information.
Fabric agents use scanners to collect information. The Fabric agents are installed on
the computer systems that have fiber optic connectivity (through HBAs) into the
SAN fabrics that you want to manage and monitor. The agents collect fabric
topology information, port state information, and zoning information. The Fabric
agents can identify other SAN-attached devices (if they are in the same zone).
If you have an Agent Manager already installed in your environment, you do not
have to install another Agent Manager.
The agents and Agent Manager are shipped with IBM Tivoli Storage Productivity
Center.
Before you install the agents and Agent Manager
If you are installing the agents and have changed your host name on the SSPC
server, you must change the InstallVariable.properties file with the new host
name. Follow these steps:
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IBM System Storage Productivity Center: User’s Guide
1. Go to the following directory:
C:\Program Files\IBM\TPC\config\
2. Change the parameters in the InstallVariable.properties file:
varDataSrvName=localhost
varDevSrvName=localhost
To your fully qualified host name on the SSPC server:
varDataSrvName=tron.storage.usca.ibm.com
varDevSrvName=tron.storage.usca.ibm.com
3. Save the file.
4. Restart the Device server and Data server.
If you are going to deploy the agent, follow these steps before deploying the agent:
1. Modify the setup.properties file. Go to the following directory:
C:\Program Files\TPC\device\conf\
2. In the setup.properties file, modify the following parameters to the
fully-qualified host name:
manager.loc=fully_qualified_host_name
agent.deployer=fully_qualified_host_name
3. Save the file.
4. Restart the Device server.
5. Run the agent deployment.
Procedure
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There are several steps involved with installing and activating theAgent Manager
and agents. These steps assume that Tivoli Storage Productivity Center is already
installed:
1. If you are installing the Agent Manager on a machine that does not have DB2
installed, install DB2 V9.5 with Fix Pack 3. To install DB2, see the Tivoli Storage
Productivity Center Information Center at http://publib.boulder.ibm.com/
infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli Storage Productivity
Center V4.1.1&gt; Installing &gt; DB2.
2. Install the Agent Manager. For information about installing the Agent Manager,
see the IBM Tivoli Storage Productivity Center Information Center. Click IBM
Tivoli Storage Productivity Center V4.1.1 &gt; Installing &gt; IBM Tivoli Storage
Productivity Center &gt; Agent Manager.
3. Register the Device server and Data server with the Agent Manager. For
information about registering the servers with the Agent Manager, see the IBM
Tivoli Storage Productivity Center Information Center and search for Agent
Manager Registration.
4. Install the agents (Data agent and Fabric agent). For information about
installing the agents, see the IBM Tivoli Storage Productivity Center
Information Center. Click IBM Tivoli Storage Productivity Center V4.1 &gt;
Installing the IBM Tivoli Storage Productivity Center family &gt; IBM Tivoli
Storage Productivity Center &gt; Installing the agents.
Note: Before installing any agents, restart the Data server and Device server on
the SSPC server. To start the servers on Windows, go to Start &gt; Settings &gt;
Control Panel &gt; Administrative Tools &gt; Services. On the Services Window,
right-click on each of the following services and click Stop and then Start:
IBM WebSphere Application Server V6 - DeviceServer
IBM Tivoli Storage Productivity Center - Data Server
Appendix D. Installing System Storage Productivity Center components
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Appendix E. Uninstalling IBM System Storage Productivity
Center components
This section provides information on how to uninstall the components for IBM
System Storage Productivity Center.
To uninstall the System Storage Productivity Center, you must uninstall the
components in a specific order. Uninstall the components and related software in
this order:
1. Uninstall IBM Tivoli Storage Productivity Center and related software.
Uninstall the components in this order:
a. Data server, Device server, GUI, and CLI.
b. Database schema (this can be local or remote).
All of these components can be uninstalled at the same time.
For information about uninstalling Tivoli Storage Productivity Center and IBM
Tivoli Storage Productivity Center for Replication, go to http://
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Click IBM Tivoli
Storage Productivity Center V4.1.1 &gt; Uninstalling &gt; Uninstalling the IBM
Tivoli Storage Productivity Center family using the uninstallation program.
2. Uninstall DB2. For information about uninstalling DB2, go to
http://publib.boulder.ibm.com/infocenter/db2luw/v9/index.jsp?. Search for
Uninstalling your DB2 product.
3. Uninstall the SAN Volume Controller Console. For information about
uninstalling the SAN Volume Controller Console, see http://
publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Search for
Uninstalling master console software.
4. Uninstall the DS CIM agent management commands (DSCIMCLI). Go to the
directory where the DS CIM agent management commands were unzipped.
Delete all files in the DSCIMCLI folder. The default directory and folder are:
C:\Program Files\IBM\DSCIMCLI
5. If you installed the DS4000 Storage Manager GUI using the Java Web Start
application, you can uninstall the application. See “Uninstalling the DS3000,
DS4000, or DS5000 Storage Manager GUI.”
Uninstalling the DS3000, DS4000, or DS5000 Storage Manager GUI
To uninstall the DS3000, DS4000, or DS5000 Storage Manager GUI, follow this
procedure.
To uninstall the DS3000, DS4000, or DS5000 Storage Manager GUI, you must have
administrative authority. Follow these steps.
On Windows
Follow these steps:
1. Click Start &gt; Settings &gt; Control Panel.
2. Double-click Add/Remove Program.
3. Find IBM System Storage product–FAStT Storage Manager 10 - Java
Web Start where product is DS3000, DS4000, or DS5000.
4. Click Remove.
&copy; Copyright IBM Corp. 2007, 2009
153
5. You will receive a message asking if you want to remove the program.
Click OK if you want to remove the program.
If the preceding procedure does not uninstall the GUI, follow these steps:
1. Launch Java Web Start from the path C:\Program Files\Java\
jre1.5.XX\bin\javaws.exe.
2. The Java Web Start Application Manager window is displayed. Select
DS4000 from the Java Web Start Application Manager window.
3. Remove the application by clicking Application &gt; Remove
Application.
On UNIX or Linux
Follow these steps:
1. Go to the following directory:
usr/name_of_file/bin
2. Run javaws.
3. The Java Web Start Application window is displayed. Select DS4000
from the Java Web Start Application Manager window.
4. Remove the application by clicking Application &gt; Remove
Application.
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IBM System Storage Productivity Center: User’s Guide
Appendix F. Evaluating the Tivoli Storage Productivity Center
for Replication (try and buy) product
You can evaluate IBM Tivoli Storage Productivity Center for Replication in your
environment for no charge.
Overview
A 60-day trial version (try and buy) copy of Tivoli Storage Productivity Center for
Replication Two Site BC provides the same functions as the licensed product. The
trial version is available if you have System Storage Productivity Center and Tivoli
Storage Productivity Center for Replication preinstalled in your environment. The
trial version licensing package is limited to ten customers at one time.
To obtain the license key information, contact your IBM Business Partner or
authorized IBM sales representative. After obtaining the license key, perform the
following steps:
1. From the My Work pane, select Administration.
2. Type the update key, and select Update.
After 60 days, you must order the licensed product to use IBM Tivoli Storage
Productivity Center for Replication.
Upgrading from the try and buy product
You can upgrade from a try and buy version of Tivoli Storage Productivity Center
for Replication to the licensed product by contacting your IBM Business Partner or
authorized IBM sales representative.
&copy; Copyright IBM Corp. 2007, 2009
155
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IBM System Storage Productivity Center: User’s Guide
Appendix G. Accessibility features for IBM Tivoli Storage
Productivity Center
Accessibility features help users who have a disability, such as restricted mobility
or limited vision, to use information technology products successfully.
Accessibility features
The following list includes the major accessibility features in IBM Tivoli Storage
Productivity Center:
v IBM Tivoli Storage Productivity Center functions are available using the
keyboard for navigation instead of the mouse. You can use keys or key
combinations to perform operations that can also be done using a mouse.
However, you must use the mouse to navigate the Topology Viewer and report
graphs. Standard operating system keystrokes are used for standard operating
system operations.
v You can use screen readers to read the user interface.
v The user interface communicates all information independently of color.
v The IBM Tivoli Storage Productivity Center Information Center, and its related
publications are accessibility-enabled and include the following accessibility
features:
– The information center is provided in XHTML 1.0 format, which is viewable
in most Web browsers. XHTML allows you to view documentation according
to the display preferences set in your browser. It also allows you to use screen
readers and other assistive technologies.
– All documentation is available in PDF format.
– All images are provided with alternative text, so that users with vision
impairments can understand the contents of the images.
Keyboard navigation
This product uses standard Microsoft Windows navigation keys.
Interface information
Use the options available in the Preferences &gt; Look and Feel menu to select how
to display the IBM Tivoli Storage Productivity Center user interface. To do this,
complete the following steps:
1. Start the IBM Tivoli Storage Productivity Center user interface.
2. Select one of the following options from the Preferences &gt; Look and Feel
menu to change the visual appearance of the user interface to best suit your
visual needs:
v Windows Classic
v Windows
v CDE/Motif
v Metal
&copy; Copyright IBM Corp. 2007, 2009
157
Related accessibility information
You can view the publications for IBM Tivoli Storage Productivity Center in Adobe
Portable Document Format (PDF) using the Adobe Acrobat Reader. You can access
the PDFs from the Printable PDFs topic in the information center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.
IBM and accessibility
See the IBM Human Ability and Accessibility Center website for more information
about the commitment that IBM has to accessibility.
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IBM System Storage Productivity Center: User’s Guide
Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not grant you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
For license inquiries regarding double-byte character set (DBCS) information,
contact the IBM Intellectual Property Department in your country or send
inquiries, in writing, to:
Intellectual Property Licensing
Legal and Intellectual Property Law
IBM Japan, Ltd.
3-2-12, Roppongi, Minato-ku
Tokyo 106-8711 Japan
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product and use of those Web sites is at your own risk.
&copy; Copyright IBM Corp. 2007, 2009
159
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Licensees of this program who wish to have information about it for the purpose
of enabling: (i) the exchange of information between independently created
programs and other programs (including this one) and (ii) the mutual use of the
information which has been exchanged, should contact:
IBM Corporation
2Z4A/101
11400 Burnet Road
Austin, TX 78758
U.S.A
Such information may be available, subject to appropriate terms and conditions,
including in some cases, payment of a fee.
The licensed program described in this document and all licensed material
available for it are provided by IBM under terms of the IBM Customer Agreement,
IBM International Program License Agreement or any equivalent agreement
between us.
Any performance data contained herein was determined in a controlled
environment. Therefore, the results obtained in other operating environments may
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Information concerning non-IBM products was obtained from the suppliers of
those products, their published announcements or other publicly available sources.
IBM has not tested those products and cannot confirm the accuracy of
performance, compatibility or any other claims related to non-IBM products.
Questions on the capabilities of non-IBM products should be addressed to the
suppliers of those products.
This information contains examples of data and reports used in daily business
operations. To illustrate them as completely as possible, the examples include the
names of individuals, companies, brands, and products. All of these names are
fictitious and any similarity to the names and addresses used by an actual business
enterprise is entirely coincidental.
If you are viewing this information softcopy, the photographs and color
illustrations may not appear.
160
IBM System Storage Productivity Center: User’s Guide
Trademarks
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of
International Business Machines Corp., registered in many jurisdictions worldwide.
Other product and service names might be trademarks of IBM or other companies.
A current list of IBM trademarks is available on the Web at ″Copyright and
trademark information″ at http://www.ibm.com/legal/copytrade.shtml.
Adobe is a registered trademark of Adobe Systems Incorporated in the United
States, and/or other countries.
Itanium is a trademark or registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United
States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Important notes
v Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
v CD or DVD drive speed is the variable read rate. Actual speeds vary and are
often less than the possible maximum.
v When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for approximately 1 048 576 bytes, and GB
stands for approximately 1 073 741 824 bytes.
v When referring to hard disk drive capacity or communications volume, MB
stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total
user-accessible capacity can vary depending on operating environments.
v Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the
largest currently supported drives that are available from IBM.
v Maximum memory may require replacement of the standard memory with an
optional memory module.
v IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven&reg;, including but not limited to the implied
warranties of merchantability and fitness for a particular purpose. These
products are offered and warranted solely by third parties.
v IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not
IBM.
v Some software might differ from its retail version (if available), and might not
include user manuals or all program functionality.
Notices
161
|
Particulate Contamination
|
This topic identifies contamination information.
|
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Attention: Airborne particulates (including metal flakes or particles) and reactive
gases acting alone or in combination with other environmental factors such as
humidity or temperature might pose a risk to the server that is described in this
document. Risks that are posed by the presence of excessive particulate levels or
concentrations of harmful gases include damage that might cause the server to
malfunction or cease functioning altogether. This specification sets forth limits for
particulates and gases that are intended to avoid such damage. The limits must not
be viewed or used as definitive limits, because numerous other factors, such as
temperature or moisture content of the air, can influence the impact of particulates
or environmental corrosives and gaseous contaminant transfer. In the absence of
specific limits that are set forth in this document, you must implement practices
that maintain particulate and gas levels that are consistent with the protection of
human health and safety. If IBM determines that the levels of particulates or gases
in your environment have caused damage to the server, IBM may condition
provision of repair or replacement of servers or parts on implementation of
appropriate remedial measures to mitigate such environmental contamination.
Implementation of such remedial measures is a customer responsibility.
|
Table 19. Limits for particulates and gases
|
Contaminant
Limits
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Particulate
v The room air must be continuously
filtered with 40% atmospheric dust spot
efficiency (MERV 9) according to ASHRAE
Standard 52.21.
v Air that enters a data center must be
filtered to 99.97% efficiency or greater,
using high-efficiency particulate air
(HEPA) filters that meet MIL-STD-282.
v The deliquescent relative humidity of the
particulate contamination must be more
than 60%2.
v The room must be free of conductive
contamination such as zinc whiskers.
|
|
|
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Gaseous
v Copper: Class G1 as per ANSI/ISA
71.04-19853.
v Silver: Corrosion rate of less than 300 &Aring; in
30 days.
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Notes:
162
1
v
ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for
Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating
and Air-Conditioning Engineers, Inc.
v
2
The deliquescent relative humidity of particulate contamination is the relative humidity
at which the dust absorbs enough water to become wet and promote ionic conduction.
v
3
ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control
systems: Airborne contaminants. Instrument Society of America, Research Triangle Park,
North Carolina, U.S.A.
IBM System Storage Productivity Center: User’s Guide
|
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil num&eacute;rique de la classe A est conforme &agrave; la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to European Standard EN 55022. The
limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Notices
163
Attention: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
Properly shielded and grounded cables and connectors must be used in order to
reduce the potential for causing interference to radio and TV communications and
to other electrical or electronic equipment. Such cables and connectors are available
from IBM authorized dealers. IBM cannot accept responsibility for any interference
caused by using other than recommended cables and connectors.
European Community contact:
IBM Technical Regulations
Pascalstr. 100, Stuttgart, Germany 70569
Tele: 0049 (0)711 7851176
Fax: 0049 (0)711 785 1283
e-mail: [email protected]
Germany Class A warning statement
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie
2004/108/EG zur Angleichung der Rechtsvorschriften &uuml;ber die elektromagnetische
Vertr&auml;glichkeit in den EU-Mitgliedsstaaten und h&auml;lt die Grenzwerte der EN 55022
Klasse A ein.
Um dieses sicherzustellen, sind die Ger&auml;te wie in den Handb&uuml;chern beschrieben zu
installieren und zu betreiben. Des Weiteren d&uuml;rfen auch nur von der IBM
empfohlene Kabel angeschlossen werden. IBM &uuml;bernimmt keine Verantwortung f&uuml;r
die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der
IBM ver&auml;ndert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der IBM gesteckt/eingebaut werden.
EN 55022 Klasse A Ger&auml;te m&uuml;ssen mit folgendem Warnhinweis versehen werden:
“Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funk-St&ouml;rungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Ma&szlig;nahmen zu ergreifen und daf&uuml;r
aufzukommen.“
Deutschland: Einhaltung des Gesetzes &uuml;ber die
elektromagnetische Vertr&auml;glichkeit von Ger&auml;ten
Dieses Produkt entspricht dem “Gesetz &uuml;ber die elektromagnetische Vertr&auml;glichkeit
von Ger&auml;ten (EMVG)“. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in
der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz &uuml;ber die
elektromagnetische Vertr&auml;glichkeit von Ger&auml;ten (EMVG) (bzw. der
EMC EG Richtlinie 2004/108/EG) f&uuml;r Ger&auml;te der Klasse A
Dieses Ger&auml;t ist berechtigt, in &Uuml;bereinstimmung mit dem Deutschen EMVG das
EG-Konformit&auml;tszeichen - CE - zu f&uuml;hren. Verantwortlich f&uuml;r die
Konformit&auml;tserkl&auml;rung des EMVG ist die IBM Deutschland GmbH, 70548 Stuttgart.
Generelle Informationen:
Das Ger&auml;t erf&uuml;llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse
A.
164
IBM System Storage Productivity Center: User’s Guide
Korea Class A Electronic Emission statement
People’s Republic of China Class A warning statement
Taiwan Class A warning statement
Japan Voluntary Control Council for Interference (VCCI)
statement
Notices
165
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IBM System Storage Productivity Center: User’s Guide
Glossary
This glossary includes terms and definitions for the IBM System Storage Productivity Center.
The following cross-references are used in this
glossary:
v See refers the reader from a term to a preferred
synonym, or from an acronym or abbreviation
to the defined full form.
v See also refers the reader to a related or
contrasting term.
CIM object manager (CIMOM)
The common conceptual framework for
data management that receives, validates,
and authenticates the CIM requests from
the client application. It then directs the
requests to the appropriate component or
service provider.
cluster
To view glossaries for other IBM products, go to
http://www.ibm.com/software/globalization/
terminology/.
1U
agent
A unit of measurement that equals 1.75
inches in height and is one unit of space
between shelves on a rack.
An entity that represents one or more
managed objects by sending notifications
regarding the objects and by handling
requests from servers for management
operations to modify or query the objects.
authentication
The security service that provides proof
that a user of a computer system is
genuinely who that person claims to be.
Common mechanisms for implementing
this service are passwords and digital
signatures. Authentication is distinct from
authorization; authentication is not
concerned with granting or denying
access to system resources. See also
authorization.
authorization
The process of granting a user, system, or
process either complete or restricted
access to an object, resource, or function.
CIM
Up to four pairs of IBM System Storage
SAN Volume Controller nodes that
provide a single configuration and service
interface.
See Common Information Model.
CIM agent
The code that consists of common
building blocks that can be used instead
of proprietary software or device-specific
programming interfaces to manage
devices that are compliant with the
Common Information Model (CIM).
CIMOM
See CIM object manager.
&copy; Copyright IBM Corp. 2007, 2009
A partition capable of performing all
DS8000 series functions.
Common Information Model (CIM)
An implementation-neutral,
object-oriented schema for describing
network management information. The
Distributed Management Task Force
(DMTF) develops and maintains CIM
specifications.
Configuration Utility
A utility in the Tivoli Storage Productivity
Center that enables a user to configure
and administer the IBM System Storage
DS8000 and other storage subsystems by
adding and managing element managers.
console
A user interface to a server, for example,
the interface provided on a personal
computer.
data collection
The process of obtaining performance and
availability monitoring data and
providing that data to a metric evaluator.
Examples of data collectors include DNS
probes, Web page analyzers, or database
analyzers. See also discovery.
discovery
The process of finding resources within
an enterprise, including finding the new
location of monitored resources that were
moved. Discovery includes the detection
167
of changes in network topology, such as
new and deleted nodes, or new and
deleted interfaces.
| domain name
|
In Internet communications, a name of a
|
host system. A domain name consists of a
|
sequence of subnames that are separated
|
by a delimiter character, for example,
|
www.ibm.com. See also Domain Name
|
System.
| domain name server
|
In Internet communications, a server
|
program that supplies name-to-address
|
conversion by mapping domain names to
|
IP addresses.
| Domain Name System (DNS)
|
The distributed database system used to
|
map domain names to IP addresses. See
|
also domain name.
DNS
See Domain Name System.
EIA unit
A unit of measure, established by the
Electronic Industries Association, equal to
4.45 millimeters (0.175 inches).
EIA
See Electrical Industries Association.
Electronic Industries Association
An organization of electronics
manufacturers that advances the
technological growth of the industry,
represents the views of its members, and
develops industry standards.
element
A component of a storage infrastructure.
For example, an element can be a storage
system, a switch, or a virtualization
appliance.
element manager
An application that is used for remotely
configuring and managing a specific
component of a storage infrastructure. See
also element.
enclosure
A free-standing structure or frame that
can hold multiple servers and expansion
units.
Enterprise Systems Connection (ESCON)
A set of IBM products and services that
provides a dynamically connected
environment using optical cables as a
transmission medium.
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IBM System Storage Productivity Center: User’s Guide
ESCON
See Enterprise Systems Connection.
Ethernet
A packet-based networking technology for
local area networks (LANs) that supports
multiple access and handles contention by
using Carrier Sense Multiple Access with
Collision Detection (CSMA/CD) as the
access method. Ethernet is standardized
in the IEEE 802.3 specification.
event
An occurrence of significance to a task or
system. Events can include completion or
failure of an operation, a user action, or
the change in state of a process.
fabric A complex network of hubs, switches,
adapter endpoints, and connecting cables
that support a communication protocol
between devices. For example, fibre
channel uses a fabric to connect devices.
fibre channel
A technology for transmitting data
between computer devices. It is especially
suited for attaching computer servers to
shared storage devices and for
interconnecting storage controllers and
drives.
FICON
See fibre channel connection.
fibre channel connection
A fibre-channel communication protocol
designed for IBM mainframe computers
and peripherals.
FlashCopy
An optional feature of the Storage System
DS family that can make an instant copy
of data, that is, a point-in-time copy of a
volume.
fuzzy copy
A backup version or archived copy of a
file that might not accurately reflect the
original contents of the file, because it
was backed up or archived when the file
was being modified.
Global Copy
An optional capability of the DS8000
remote mirror and copy feature that
maintains a fuzzy copy of a logical
volume on the same DS8000 storage unit
or on another DS8000 storage unit. In
other words, all modifications that any
attached host performs on the primary
logical volume are also performed on the
secondary logical volume at a later point
in time. The original order of update is
not strictly maintained. See also remote
mirror and copy and Metro Mirror.
Global Mirror
An optional capability of the remote
mirror and copy feature that provides a
two-site extended-distance remote copy.
Data that is written by the host to the
storage unit at the local site is
automatically maintained at the remote
site. See also Metro Mirror, remote mirror
and copy, and Global Copy.
GUI
See graphical user interface.
Globally Unique Identifier (GUID)
An algorithmically determined number
that uniquely identifies an entity within a
system.
graphical user interface (GUI)
A type of computer interface that presents
a visual metaphor of a real-world scene,
often of a desktop, by combining
high-resolution graphics, pointing devices,
menu bars and other menus, overlapping
windows, icons and object-action
relationship.
GUI
Graphical user interface.
GUID See Globally Unique Identifier.
Hardware Management Console (HMC)
A system that controls managed systems,
including the management of logical
partitions. Using service applications, the
HMC communicates with managed
systems to detect, consolidate, and send
information to IBM for analysis.
HMC
See Hardware Management Console.
host
A computer that is connected to a
network and that provides an access point
to that network. The host can be a client,
a server, or both a client and server
simultaneously.
host name
In Internet communication, the name
given to a computer. The host name
might be a fully qualified domain name
such as mycomputer.city.company.com, or
it might be a specific subname such as
mycomputer. See also host system.
host system
A computer, either mainframe (S/390 or
zSeries) or open-system, that is connected
to the ESS. S/390 or zSeries hosts are
connected to the ESS through ESCON or
FICON interfaces. Open-systems hosts are
connected to the ESS by the Small
Computer System Interface (SCSI) or the
fibre-channel interface.
hub
A fibre channel device that connects
nodes into a logical loop by using a
physical star topology.
in-band
Pertaining to signals that are carried
within the telephony voice channel.
Internet Protocol (IP)
A protocol that routes data through a
network or interconnected networks. This
protocol acts as an intermediary between
the higher protocol layers and the
physical network. See also Transmission
Control Protocol/Internet Protocol.
IP
See Internet Protocol.
IP address
A unique address for a device or logical
unit on a network that uses the Internet
Protocol standard.
launch descriptor file
An XML file that describes the menus and
the detailed uniform resource locators
(URLs) for applications. A launch
descriptor file is required to enable the
launch in context feature for the device.
launch in context
A feature that enables a user to access
external applications from the Tivoli
Storage Productivity Center GUI.
LDAP See Lightweight Directory Access Protocol.
Lightweight Directory Access Protocol (LDAP)
An open protocol that uses TCP/IP to
provide access to directories that support
an X.500 model and that does not incur
the resource requirements of the more
complex X.500 Directory Access Protocol
(DAP). For example, LDAP can be used to
locate people, organizations, and other
resources in an Internet or intranet
directory.
Lightweight Third Party Authentication (LTPA)
An authentication framework that allows
Glossary
169
single sign-on across a set of Web servers
that fall within an Internet domain.
logical unit number (LUN)
In the Small Computer System Interface
(SCSI) standard, a unique identifier used
to differentiate devices, each of which is a
logical unit (LU).
LTPA
See Lightweight Third Party Authentication.
LUN
See logical unit number.
managed host
A host that is managed by Tivoli Storage
Productivity Center and one or more
active in-band fabric agents.
Management Information Base (MIB)
In the Simple Network Management
Protocol (SNMP), a database of objects
that can be queried or set by a network
management system.
Metro Mirror
A function of the remote mirror and copy
feature that constantly updates a
secondary copy of a volume to match
changes made to a source volume. See
also remote mirror and copy and Global
Copy.
Metro Global Mirror
A three-site, high availability, disaster
recovery solution. Metro Global Mirror
uses synchronous replication to mirror
data between a local site and an
intermediate site, and asynchronous
replication to mirror data from an
intermediate site to a remote site.
MIB
See Management Information Base.
navigation tree
A hierarchical structure that is used to
access information.
password tool
A software application that manages the
Administrator password and the host
authentication password so that they can
be changed as one.
A software application that manages the
DB2 user password, DB2 service
password, and WebSphere user password
so that they can changed as one.
pool
A named set of storage volumes that is
the destination for storing client data.
rack
See enclosure.
170
IBM System Storage Productivity Center: User’s Guide
RAID See Redundant Array of Independent Disks.
Redundant Array of Independent Disks (RAID)
A collection of two or more disk physical
drives that present to the host an image
of one or more logical disk drives. In the
event of a single physical device failure,
the data can be read or regenerated from
the other disk drives in the array due to
data redundancy.
remote console
A display device that qualifies as a
system console but is not directly attached
to a system.
remote mirror and copy
A feature of a storage server that
constantly updates a secondary copy of a
logical volume to match changes made to
a primary logical volume. The primary
and secondary volumes can be on the
same storage server or on separate
storage servers. See also Global Mirror,
Metro Mirror, and Global Copy.
SAN
See storage area network.
SCSI
See Small Computer System Interface.
Simple Network Management Protocol (SNMP)
A set of protocols for monitoring systems
and devices in complex networks.
Information about managed devices is
defined and stored in a Management
Information Base (MIB).
single sign-on
An authentication process in which a user
can access more than one system or
application by entering a single user ID
and password.
Small Computer System Interface (SCSI)
A standard used by computer
manufacturers for attaching peripheral
devices (such as tape drives, hard disks,
CD-ROM drives, printers, and scanners)
to computers (servers).
SMI-S See Storage Management Initiative
Specification.
SNMP
See Simple Network Management Protocol.
storage area network (SAN)
A dedicated storage network tailored to a
specific environment, combining servers,
storage products, networking products,
software, and services.
Storage Management Initiative Specification
(SMI-S)
A design specification developed by the
Storage Networking Industry Association
(SNIA) that specifies a secure and reliable
interface with which storage management
systems (SMSs) can identify, classify,
monitor, and control physical and logical
resources in a storage area network
(SAN). The interface integrates the
various devices to be managed in a
storage area network (SAN) and the tools
used to manage them.
Storage Networking Industry Association
(SNIA)
An alliance of computer vendors and
universities that focus on developing and
promoting industry standards for storage
networks.
storage pool
An aggregation of storage resources on a
SAN that have been set aside for a
particular purpose.
subsystem
A secondary or subordinate system,
usually capable of operating
independently of, or asynchronously with,
a controlling system.
topology
The physical or logical mapping of the
location of networking components or
nodes within a network. Common
network topologies include bus, ring, star,
and tree.
virtualization
In the storage industry, a concept in
which a pool of storage is created that
contains several disk subsystems. The
subsystems can be from various vendors.
The pool can be split into virtual disks
that are visible to the host systems that
use them.
volume
A discrete unit of storage on disk, tape or
other data recording medium that
supports some form of identifier and
parameter list, such as a volume label or
input/output control. See also storage pool.
zone
A segment of a SAN fabric composed of
selected storage device nodes and server
nodes. Only the members of a zone have
access to one another.
switch A network infrastructure component to
which multiple nodes attach. Unlike hubs,
switches typically have internal
bandwidth that is a multiple of link
bandwidth, and the ability to rapidly
switch node connections from one to
another. A typical switch can
accommodate several simultaneous full
link bandwidth transmissions between
different pairs of nodes. Contrast with
hub.
system
A functional unit, consisting of one or
more computers and associated software,
that uses common storage for all or part
of a program and also for all or part of
the data necessary for the execution of the
program. A computer system can be a
stand-alone unit, or it can consist of
multiple connected units.
token The basic syntactic unit of a computing
language. A token consists of one or more
characters, excluding the blank character
and excluding characters within a string
constant or delimited identifier.
Glossary
171
172
IBM System Storage Productivity Center: User’s Guide
Index
Special characters
.jnlp file, prompt to download 147
.jnlp file, prompt to download and not
run 148
A
accessibility features 157
adding
installation license 105
Agent Manager, installing 150
agents, installing 150
antivirus software 10
attached devices 30
attention notices ix
authentication method for single sign-on
LDAP/Active Directory 93
operating system method 93
B
backing up
IBM Tivoli Storage Productivity
Center for Replication 117
SSPC system 109
using non-Administrator user ID
browsers supported 23
85
C
caution statements ix
CIM object manager
adding for element manager 88
description 90
Class A electronic emission notice 163
completing the installation 35
Configuration Utility
use with element managers 88
configuring
IBM System Storage DS8000 39
IBM System Storage Productivity
Center 79
configuring SSPC
for DS3000 53
for DS4000 53
for DS5000 53
for DS8000 39
for IBM Tivoli Storage Productivity
Center for Replication 73
for SAN Volume Controller 47
configuring SSPC for
Remote Desktop connection 99
console
installing for SAN Volume
Controller 150
contamination, particulate and
gaseous 162
credentials
See user credentials
&copy; Copyright IBM Corp. 2007, 2009
customer support
H
124
D
danger statements ix
DB2
changing
services password 14
user password 14
turning extended security on 81
DB2 publications xxiii
DS Storage Manager user interface
installing 53
DS3000
configuring SSPC for 53
installing GUI 53
publications xx
uninstalling GUI 153
DS4000
configuring SSPC for 53
installing GUI 53
publications xxi
uninstalling GUI 153
DS5000
configuring SSPC for 53
installing GUI 53
list of publications xxi
uninstalling GUI 153
DS8000 30
configuring SSPC for 39
DS8000 element manager 89
description 90
element manager 90
for DS8000 90
DSCIMCLI
upgrading 107
E
electronic emission Class A notice 163
element manager
description 88
starting DS8000 GUI from 90
use with Configuration Utility 88
environmental notices vii
error messages 122
help
before contacting IBM 122
on the World Wide Web 124
host name
changing when DB2 extended security
is off 79
changing when DB2 security is on 79
specifying for System Storage
Productivity Center 19
I
IBM System Storage Productivity Center
configuring 79
IBM Tivoli Storage Productivity Center
Basic Edition 63
IBM Tivoli Storage Productivity Center
for Replication
backing up 117
changing password 14
configuring SSPC for 73
recovering 117
upgrading 106, 107
installing
Agent Manager 150
agents 150
completing installation 35
DS Storage Manager user
interface 53
System Storage Productivity
Center 149
IP address
adding to trusted zone
for SAN Volume Controller 47
for DS3000 53
for DS4000 53
for DS5000 53
for IBM Tivoli Storage Productivity
Center for Replication 73
IP address, adding to trusted zone 19
IPv6
limitations 137
planning for 135
J
Java Web Start
use in installing user interface
warning windows when
accessing 147
F
FCC Class A notice
163
G
gaseous contamination
glossary 167
162
53
L
LDAP user authentication
configuring in Tivoli Integrated
Portal 94
license
activating for Windows 138
173
license (continued)
adding 105
logging into SSPC for the first time 37
LSI Configuration Utility Program 110
LTPA token expiration
changing 98
M
messages
error 122
warning 147
mounting brackets
recovering SSPC system image 110, 115
from DVDs 114
from shared folder on network
drive 112
if backed up 112
recovering your SSPC system image 109
Redbooks publications xxiii
redundant array of independent disks,
support for 110
reporting
categories 69
overview 69
31
S
N
notes, important 161
notices
electronic emission 163
FCC, Class A 163
notices and statements ix
O
online help 124
operating system
getting security updates to
Windows 139
P
particulate contamination 162
password
changing
DB2 services 14
DB2 user 14
IBM Tivoli Storage Productivity
Center for Replication 14
setting Administrator user ID 35
planning
IPv6 support 135, 137
System Storage Productivity
Center 19
planning work sheet 19
ports
used by SAN Volume Controller CIM
agents 133
used by System Storage Productivity
Center 133
used by Tivoli Storage Productivity
Center 133
prerequisites 30
R
rack installation, instructions 31
RAID support 110
recovering
IBM Tivoli Storage Productivity
Center for Replication
if backed up, from DVDs 117
if backed up, from shared
folder 117
if not backed up 117
SSPC system image 117
174
safety information vii
safety notices vii, ix, x
SAN Volume Controller
configuring SSPC for 47
installing console 150
publications xxii
upgrading 107
setting Administrator user ID
password 35
single sign-on
changing LTPA token expiration 98
changing user authentication
method 93
overview 92
types of user authentication
methods 93
user authentication method used
with 92
starting GUI from the element
manager 90
statements and notices ix
support 123
System Storage Productivity Center
backing up
system image 109
backing up system image 109
installing 149
overview 1
planning 19
recovering system image 110
if backed up 112
if backed up, from DVDs 114
if backed up, from shared
folder 112
if not backed up 115
reporting a problem 120
server
description 19
support 123
testing the installation 36
troubleshooting
introduction 119
topics 141
uninstalling
components 153
remote GUI 153
upgrading 105, 107
IBM System Storage Productivity Center: User’s Guide
T
TCP/IP ports
used by System Storage Productivity
Center 133
used by Tivoli Storage Productivity
Center 133
telecommunication line cord, usage xv
testing the SSPC installation 36
Tivoli Storage Productivity Center,
upgrading 106
trademarks 161
translations
browser locale requirement xxiv
troubleshooting 119, 141
documentation 121, 122
prompt to download .jnlp file 147
prompt to download and not run .jnlp
file 148
reporting a problem 120
try and buy IBM Tivoli Storage
Productivity Center for
Replication 155
U
uninstalling
DS5000 GUI 153
remote GUI 153
System Storage Productivity
Center 153
unpacking 30
updates, getting for Windows 139
upgrading
DS Storage Manager 108
DSCIMCLI 107
IBM Tivoli Storage Productivity
Center for Replication 106, 107
SAN Volume Controller 107
System Storage Productivity
Center 105, 107
user authentication
configuring in Tivoli Integrated Portal
LDAP 94
user authentication method
changing from LDAP to local
operating system 93
user authentication method for single
sign-on
changing 93
user credentials 88
for DS8000 90
user roles, adding 82
V
verifying the DS8000 connection 36
visual display devices, usage xv
voltage xv
W
warning windows 147
Windows
activating the license 138
getting security updates 139
Printed in USA
SC27-2336-03
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