Compaq EVO M800c Maintenance and Service Guide

268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM b

Maintenance and Service Guide

Evo Notebook N800c,

Evo Notebook N800v,

Evo Notebook N800w, and

Presario 2800 Mobile PC Series

Document Part Number: 268135-003

January 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM

© 2003 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel

Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide

Third Edition January 2003

Second Edition October 2002

First Edition April 2002

Document Part Number: 268135-003

268135-003.book Page iii Thursday, January 30, 2003 9:12 AM

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–43

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–44

1.5 Computer External Components . . . . . . . . . . . . . . 1–45

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–55

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

268135-003.book Page iv Thursday, January 30, 2003 9:12 AM

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware

Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer for Disassembly . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

iv Maintenance and Service Guide

268135-003.book Page v Thursday, January 30, 2003 9:12 AM

Contents

5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5–42

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide v


1

Product Description

The Compaq Presario 2800 and Evo Notebook N800 Series of

Personal Computers offer advanced modularity, Intel Mobile

Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

Maintenance and Service Guide 1–1


Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N800c, Evo Notebook N800v,

Evo Notebook 800w, and Presario 2800 Model Naming Conventions

N800w

Key

P 220 U5 60 W C 51 O XXXXXX-XXX

2

3

1 2

Key Description

3

1 Brand/Series designator

Processor type

Processor speed

4

4

5

6

7

8

9

Display type/ size/resolution

Hard drive size

Optical drive designator

Integrated communication

RAM

Operating system

5 6

Options

P = Intel Pentium 4

220 = 2.2 GHz

200 = 2.0 GHz

190 = 1.9 GHz

180 = 1.8 GHz

U = UXGA (1600 × 1200)

P = SXGA+ (1400 × 1050)

X = XGA (1024 × 768)

170 = 1.7 GHz

160 = 1.6 GHz

150 = 1.5 GHz

140 = 1.4 GHz

5 = 15.x-inch

4 = 14.x-inch

60 = 60 GB

40 = 40 GB

7

N = Evo Notebook

P = Presario

8

D = CD-ROM drive

R = CD-RW drive

V = DVD-ROM drive

M = modem

0 = none

51 = 512 MB

38 = 384 MB

2 = Windows 2000

9

30 = 30 GB

20 = 20 GB

10

800 = 800 Series

2800 = 2800 Series

W = DVD-RW drive

Z = DVD/CD-RW drive

C = modem/NIC combination card

25 = 256 MB

12 = 128 MB

O = Windows XP Pro

E = Windows XP Home

10 SKU#

1–2 Maintenance and Service Guide


Product Description

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models feature:

■

■

■

■

Dual pointing device (TouchPad and pointing stick)

8-cell, 4.0 Ah lithium ion (Li ion) battery pack

32 MB discrete video memory

3-year warranty on parts, labor, and on-site, next business day response

N800c P 170 P5 30 V C 25 2

United States 470041-454

C 25 O N800c

United States

P

N800c

United States

P

N800c

United States

P

170 P5 30 V

470041-455

170 P5 30 0

470041-456

170 P5 30 0

470041-457

C

C

0

0

2

O



Product Description

Table 1-2

Compaq Evo Notebook N800c Models (Continued)

The following Compaq Evo Notebook N800c models use config. code KLMZ and feature:

■

■

■

■


8-cell, 4.0 Ah Li ion battery pack


3-year warranty on parts and labor, 2-year warranty on on-site, next business day response

N800c P 200 P5 30 V C 25 2

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

India

Israel

Italy

Japan

Korea

Latin America

470049-178

470049-174

470049-142

470049-172

470049-143

470049-144

470049-145

470049-146

470049-139

470049-147

470049-148

470049-182

470049-149

470049-179

470049-150

470049-151

470049-169

470049-183

470049-170

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United States

470049-171

470049-152

470049-154

470049-180

470049-155

470049-157

470049-141

470049-158

470049-159

470049-160

470049-162

470049-181

470049-177

470049-167

470049-168

470049-138



Product Description

Table 1-2


N800C P

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

India

Israel

Italy

Japan

Korea

Latin America

200 P5 30 V

470049-123

470049-117

470049-080

470049-116

470049-081

470049-083

470049-084

470049-085

470049-078

470049-086

470049-087

470049-133

470049-088

470049-125

470049-089

470049-090

470049-109

470049-136

470049-113

C 25 O

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United States

470049-115

470049-094

470049-096

470049-129

470049-097

470049-098

470049-079

470049-099

470049-100

470049-101

470049-105

470049-132

470049-120

470049-107

470049-108

470049-077



Product Description

Table 1-2


The following Compaq Evo Notebook N800c models use config. code KLMZ and feature:

■

■

■

■




3-year warranty on parts and labor

N800c P 180 U5 60 W C 51 O

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470035-393

470035-396

470035-399

470035-412

470035-416

470035-420

470035-424

470035-427

470035-430

470035-433

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470035-436

470035-440

470035-449

470035-459

470035-373

470035-462

470035-465

470035-468

470035-471

470035-474

470035-477

N800c P

Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

180 P5 60 W C

470035-264

470035-259

470035-253

470035-197

470035-280

470035-204

470035-284

470035-209

51

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

2

470035-210

470035-271

470035-274

470035-190



Product Description

Table 1-2


N800c P

Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

N800c P

180 P5 60 W C

470035-307

470035-305

470035-302

470035-293

470035-310

470035-295

470035-319

470035-297

170 P5 40 W C

51

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

25

O

2

470035-299

470035-308

470035-309

470035-289

470035-294 Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

N800c P

Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

470035-304

470035-301

470035-298

470035-282

470035-315

470035-287

470035-317

470035-290

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

170 P5 40 W C

470035-303

470035-300

470035-296

470035-281

470035-314

470035-285

470035-316

470035-288

25

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

O

470035-311

470035-313

470035-278

470035-292

470035-306

470035-312

470035-276



Product Description

Table 1-2


N800c P

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

Israel

Italy

Japan

Korea

Latin America

170 X5 30 V

470035-260

470035-258

470035-228

470035-256

470035-229

470035-230

470035-231

470035-232

470035-226

470035-233

470035-234

470035-266

470035-235

470035-236

470035-237

470035-250

470035-268

470035-252

C 25 2

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Taiwan

Turkey

United Kingdom

United States

470035-254

470035-238

470035-239

470035-262

470035-240

470035-241

470035-227

470035-243

470035-244

470035-245

470035-247

470035-265

470035-248

470035-249

470035-225



Product Description

Table 1-2


N800c P

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

Israel

Italy

Japan

Korea

Latin America

170 X5 30 V

470035-033

470035-031

470035-008

470035-030

470035-009

470035-010

470035-011

470035-012

470035-006

470035-013

470035-014

470035-038

470035-015

470035-016

470035-017

470035-028

470035-040

470035-029

C 25 O

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Taiwan

Turkey

United Kingdom

United States

470035-048

470035-018

470035-019

470035-035

470035-020

470035-021

470035-007

470035-022

470035-023

470035-024

470035-025

470035-036

470035-026

470035-027

470035-005

N800c P

Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

160 X5 20 V

470035-203

470035-201

470035-199

470035-192

470035-211

470035-193

470035-212

470035-194

C 25

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

2

470035-196

470035-206

470035-208

470035-191



Product Description

Table 1-2


N800c P

Asia Pacific

Australia

Brazil

French Canada

Hong Kong

Japan

Korea

Latin America

N800c P

160 X5 20 V

470035-220

470035-219

470035-218

470035-214

470035-223

470035-215

470035-224

470035-216

160 X5 20 D

C 25

Latin America

(NAFTA)

People’s

Republic of China

Taiwan

United States

O

C 25 2

470035-217

470035-221

470035-222

470035-213

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

N800c P

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470035-375

470035-394

470035-397

470035-410

470035-413

470035-417

470035-422

470035-425

470035-428

470035-431

160 X5 20 D

470035-377

470035-395

470035-398

470035-411

470035-415

470035-418

470035-423

470035-426

470035-429

470035-432

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

C 25 O

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470035-434

470035-437

470035-447

470035-457

470035-369

470035-460

470035-463

470035-466

470035-469

470035-472

470035-475

470035-435

470035-439

470035-448

470035-458

470035-370

470035-461

470035-464

470035-467

470035-470

470035-473

470035-476



Product Description

Table 1-3

Compaq Evo Notebook N800v Models

The following Compaq Evo Notebook N800v models use config. code KSQZ and feature:

■

■

■

■

TouchPad pointing device


64 MB of discrete video memory


N800v P 200 P5 40 W C 25 O

French Canada 470044-432 United States 470044-406


■

■

■

■

TouchPad




N800V P 200 P5 40 W C 51 2

Germany

N800V P

470053-908

200 P5 40 W C 51 O

Germany 470053-883

The following Compaq Evo Notebook N800v model uses config. code KSRZ and feature:

■

■

■




N800v P 160 X4 20 V C 25 O

Germany 470035-291



Product Description

N800V

Germany

N800V

Germany

N800V

Germany

N800v

Germany

N800v

Germany

N800V

Germany

N800V

Germany

Table 1-3

Compaq Evo Notebook N800v Models (Continued)

The following Compaq Evo Notebook N800v models use config. code KSRZ and feature:

■

■

■

■

TouchPad




N800V P 180 P5 40 W C 51 2

Germany 470053-801

P 25 O

P

P

P

P

P

P

180 P5 40 W C

470053-767

180 X4 30

470053-856

V C

180 X4 30 V

470053-829

C

170 P5 40 W C

470045-606

170 P5 40 W C

470045-605

170 X4 30

470045-608

V C

170 X4 30 V

470045-607

C

25

25

25

25

25

25

2

O

2

O

2

O



Product Description

Table 1-3



■

■

■

■

TouchPad




N800V P 200 P5 40 W C 25 2

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

470053-885

470053-886

470053-888

470053-889

470053-890

470053-892

470053-893

470053-894

470053-895

470053-896

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470053-898

470053-899

470053-901

470053-884

470053-902

470053-903

470053-904

470053-905

470053-906

470053-907

N800V P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

200 P5 40 W C

470053-858

470053-859

470053-860

470053-861

470053-866

470053-867

470053-868

470053-869

470053-871

470053-873

25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470056-874

470053-875

470053-876

470053-877

470053-857

470053-878

470053-879

470053-880

470053-881

470053-882



Product Description

Table 1-3


N800V P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

180 P5 40 W C

470053-770

470053-771

470053-772

470053-775

470053-776

470053-779

470053-780

470053-781

470053-786

470053-787

25 2

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470053-788

470053-789

470053-790

470053-769

470053-791

470053-795

470053-796

470053-797

470053-798

470053-800

N800V P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

180 P5 40 W C

470053-739

470053-740

470053-746

470053-747

470053-748

470053-749

470053-750

470053-751

470053-752

470053-753

25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470053-754

470053-755

470053-756

470053-738

470053-757

470053-758

470053-759

470053-760

470053-765

470053-766



Product Description

Table 1-3


N800V P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

180 X4 30 V

470053-831

470053-836

470053-838

470053-839

470053-841

470053-842

470053-843

470053-844

470053-845

470053-846

C 25 2

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470053-847

470053-848

470053-849

470053-850

470053-830

470053-851

470053-852

470053-853

470053-854

470053-855

N800V P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

180 X4 30 V

470053-804

470053-806

470053-808

470053-809

470053-810

470053-811

470053-812

470053-813

470053-814

470053-815

C 25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

470053-816

470053-817

470053-818

470053-803

470053-819

470053-820

470053-821

470053-822

470053-823

470053-827



Product Description

Table 1-3



■

■

■

■





N800v P 170 P5 40 W C 25 2

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

470044-531

470044-532

470044-533

470044-534

470044-535

470044-536

470044-537

470044-538

470044-539

470044-540

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

470044-541

470044-542

470044-543

470044-530

470044-544

470044-545

470044-546

470044-547

470044-548

470044-549

N800v P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

170 P5 40 W C

470044-486

470044-488

470044-496

470044-501

470044-503

470044-505

470044-506

470044-507

470044-508

470044-511

25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

470044-512

470044-514

470044-516

470044-483

470044-518

470044-520

470044-521

470044-523

470044-526

470044-527



Product Description

Table 1-3


N800v P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

170 X4 30 V

470044-710

470044-711

470044-712

470044-713

470044-714

470044-715

470044-716

470044-717

470044-718

470044-719

C 25 2

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

470044-720

470044-721

470044-422

470044-707

470044-723

470044-724

470044-725

470044-726

470044-727

470044-728

N800v P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

170 X4 30 V

470044-551

470044-552

470044-553

470044-554

470044-555

470044-556

470044-557

470044-558

470044-559

470044-560

C 25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

470044-561

470044-562

470044-563

470044-550

470044-564

470044-565

470044-566

470044-567

470044-568

470044-569



Product Description

Table 1-3



■

■

■




N800v P 170 X4 30 V C 25 O

470035-202 French Canada

N800v P

Belgium

Czech Republic

Denmark

European

International

France

Greece/Poland

Hungary

Israel

Italy

The Netherlands

N800v P

470035-200 United States

160 P5 30 W C 25 O

470035-759

470035-760

470035-763

470035-768

470035-770

470035-771

470035-773

470035-774

470035-776

470035-778

160 X4 20 V

Norway

Portugal

Russia

Saudi Arabia

Slovakia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

Belgium

Czech Republic

Denmark

European

International

France

French Canada

Greece/Poland

Hungary

Israel

Italy

The Netherlands

470035-207

470035-242

470035-246

470034-251

470035-255

470035-198

470035-257

470035-261

470035-263

470035-267

470035-269

C 25 O

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Turkey

United Kingdom

United States

470035-779

470035-781

470035-782

470035-757

470035-784

470035-785

470035-787

470035-788

470035-790

470035-791

470035-270

470035-272

470035-273

470035-205

470035-275

470035-277

470035-279

470035-283

470035-286

470035-703

470035-195



Product Description

Table 1-4

Compaq Evo Notebook N800w Models

The following Compaq Evo Notebook N800w models feature:

■

■

■

■





N800 w P 220 U5 60 W C 51 2

470052-399

470052-388

470052-368

Asia Pacific

Australia

Belgium

Denmark

European

International

France

French Canada

Germany

Hong Kong

Italy

Japan

N800 w P

470052-392

470052-390

470052-362

470052-363

470052-364

470052-365

470052-421

470052-366

470052-397

470052-367

470052-401

220 U5 60 W C

Korea

Latin America

The Netherlands

People’s

Republic of China

Spain

Sweden/Finland

Switzerland

Taiwan

United Kingdom

United States

51 O

470052-393

470052-369

470052-375

470052-385

470052-396

470052-387

470052-128

Asia Pacific

Australia

Belgium

Denmark

European

International

France

French Canada

Germany

Hong Kong

Italy

Korea

470052-416

470052-415

470052-402

470052-403

470052-404

470052-405

470052-422

470052-406

470052-419

470052-408

470052-420

Latin America

The Netherlands

People’s

Republic of China

Spain

Sweden/Finland

Switzerland

Taiwan

United Kingdom

United States

470052-414

470052-409

470052-417

470052-410

470052-411

470052-412

470052-418

470052-413

470052-361



Product Description

Table 1-4

Compaq Evo Notebook N800w Models (Continued)

The following Compaq Evo Notebook N800w models use config. code LDF1 and feature:

■

■

■

■





N800w P 220 U5 60 W C 51 2

French Canada 470043-588 United States 470043-584

N800w P

French Canada

220 U5 60 W C

470043-575

51

United States

O

470043-574

The following Compaq Evo Notebook N800w models use config. code LDFZ and feature:

■

■

■

■





N800w P 220 U5 60 W C 51 O

Asia Pacific

Australia

Belgium

European

International

France

Germany

Hong Kong

Italy

Korea

470043-590

470043-589

470043-576

470047-495

470043-578

470043-579

470043-594

470043-580

470043-595

Latin America

The Netherlands

People’s

Republic of China

Sweden/Finland

Spain

Switzerland

Taiwan

United Kingdom

470043-587

470043-581

470043-591

470051-460

470043-583

470043-585

470043-593

470043-586



Product Description

N800 w

Japan

P

N800w P

Belgium

European

International

France

Germany

Italy

N800w P

Belgium

European

International

France

Germany

Italy

Table 1-4

Compaq Evo Notebook N800w Models (Continued)

The following Compaq Evo Notebook N800w models use config. code LDFZ and feature:

■

■

■

■





N800w P 220 U5 60 W C 51 2

Asia Pacific

Australia

Belgium

European

International

France

Germany

Hong Kong

Italy

Japan

Korea

470043-608

470043-606

470043-592

470047-493

470043-596

470043-597

470043-611

470043-598

470051-459

470043-612

Latin America

The Netherlands

People’s

Republic of China

Spain

Sweden/Finland

Switzerland

Taiwan

United Kingdom

470043-605

470043-599

470043-609

470043-600

470051-457

470043-602

470043-610

470043-604

200 P5 60 D

470051-463

470043-624

470043-625

470043-626

C 51 2

200 P5 40 W C

470043-614

470047-496

470043-615

470043-616

470043-617

25 2

The Netherlands

Spain

Sweden/Finland

Switzerland

United Kingdom

200 P5 40 W C 25 O

470043-623

470047-497

The Netherlands

Spain

Sweden/Finland

Switzerland

United Kingdom

470043-618

470043-619

470051-461

470043-620

470043-621

470043-633

470043-634

470051-462

470043-635

470043-636



Product Description

Table 1-5

Compaq Presario 2800 Models

The following Compaq Presario 2800 models are available in the United States and feature:

■

■

■

■





P2800 P 170 P5 30 W C 25 E 281630-001 config. code

KSQ1

This model includes a MultiPort 802.11b wireless communication device, MultiBay battery pack, and diskette drive.

P2810 P 150 P5 30 W C 51

This model includes a MultiPort 802.11b wireless communication device and a MultiBay battery pack.

P2800 P 140 X5 30 W C 51

P2801

P2805

P

P

140 X5 30 W C

140 X4 20 W C

38

25

E

E

E

E

470033-094 config. code

KSQ3


KSQ2


KSQ4


KSQ5



Product Description

Table 1-5

Compaq Presario 2800 Models (Continued)

The following Compaq Presario 2800 models use config. code KSRZ and feature:

■

■

■

■

■

Diskette drive





P2825 P 190 P5 40 W C 51 E

190

470046-888

470045-613

P5 40 W

470047-500

Italy

Sweden/Finland

C 51 O

470045-614

470046-889

Denmark

Germany

P2826 P

European

International

P2822 P

Sweden/Finland

P2816 P

Belgium

Denmark

Germany

Italy

P2817 P

Sweden/Finland

180 X5 40 W C

160 X5 30 W C

470039-466

25 E

170

470047-503

P5 30 W

470034-928

470034-930

470034-932

470034-935

C 51 E

The Netherlands

Norway

Sweden/Finland

25 E

470034-937

470034-939

470034-941



Product Description

Table 1-5


The following Compaq Presario 2800 models use config. code KSQZ and feature:

■

■

■

■

■

Diskette drive

TouchPad




P2860 P 220 U5 60 Z C 51 E

Australia

P2838

Taiwan

P2832

P

P

Hong Kong

P2860 P

Hong Kong

P2862

Korea

P2838

P

P

Asia Pacific

2859AP P

People’s Republic of China

220

220

470054-681

P5

P5

60

40

W

470048-547

W

C

C

470048-542

220 X5 40 Z

470054-680

220 X5 40 Z

C

C

470054-682

220 X5 40 W C

220

470047-539

X5 40

470054-679

V

25

51

51

25

51

Australia

C 25

P2830

Asia Pacific

P2822

Hong Kong

P

P

200 U5 60 W C

470045-996

51

Australia

200 P5 40 W

470044-692

C 51

E

E

E

E

E

E

E

E

470047-533

470045-995



Product Description

P2827

Taiwan

P2837

Taiwan

P

P2858

Korea

Korea

P2837

P

P2857

Asia Pacific

India

P2845

P

P

P

Table 1-5


P 200 P5 40 W C

470044-697

25 E

200 P5 40 V

470048-546

200 X5 40 Z

470054-678

C

C

25

51

200 X5 40 Z

470054-675

470054-676

C

Taiwan

200 X5 40 W C

25

Thailand

51

470051-466 Thailand

200 X5 40 W C 25

E

E

E

E

E

470054-677

470054-674

470051-465

Asia Pacific

India

470047-516

470050-915

P2831 P


200 X5 40 V

470047-505

P2840 P

C

200 X4 40 W C

Korea

Thailand

25

51

Hong Kong

P2844 P

Asia Pacific

P2856 P


470050-910

220 X4 40 W C

470050-912

200 X4 40 V

470054-673

C

P2820

Asia Pacific

Korea

P

25

25

190 U5 40 W C

470044-580

470044-581

51

Thailand

E

E

E

E

E

470048-533

470047-515

470044-579



Product Description

P2840

Korea

P2825 P

European

International

France

Greece/Poland

P2820 P

Table 1-5


P 190 P5 40 W C

470048-534

51 E

190 P5 40 W C

470044-575

470045-992

470045-993

51

Saudi Arabia

Switzerland

Turkey

E

190 P5 40 W C 25 E

470044-574

470046-565

470046-566

Korea

P2826

Taiwan

P2855

P

P

Asia Pacific

Hong Kong

India

2830 P

470044-683

190 P5 30 W C

470044-696

190 X5 40 Z

470054-669

470054-672

470054-670

190 X5 40 V

C 25

Taiwan

Thailand

C

25

25


2836

Asia Pacific

India

P2820

P

P

470047-504

190 X5 30 W C

470047-512

470048-514

25

Thailand

190 X4 40 W C 25


470044-698

P2832 P


190 X4 30 V

470051-464

C 25

E

E

E

E

E

E

470054-671

470054-668

470047-513



Product Description

P2820

Asia Pacific

Korea

P2828

P

P

Table 1-5


E 180 U5 40 W C

470036-651

470037-983

51

Thailand

180 P5 40 W C 51 E

470037-984

Korea

P2821 P

Hong Kong

P2821 P

470044-630

180 P5 40 W C

470038-884

180 P5 40 W C

Australia

P2810

P2830

Australia

P


P

470044-686

180 P5 40 W C

470037-116

180 P5 40 W C

470047-518

P P2823

India

P2815

Australia

P2820

Taiwan

P2822

France

P2831

Hong Kong

P

P

P

P

180 P5 40 W C

470044-625

180 P5 40 W C

470037-986

180 P5 40 R

470036-661

C

180 X5 40 W

470046-890

C

180 X4 40 W C

470048-541

51

51

51

25

25

25

25

25

25

E

E

E

E

E

E

E

E

E



Product Description

P2835

Asia Pacific

Hong Kong

P2821

P

P

Table 1-5


E 180 X4 30 W C

470047-511

470048-532

25

Thailand

180 X4 30 W C 25 E

470047-509

Hong Kong

P2821 P


P2814

Australia

P

470044-699

170 P5 40 W C

470036-653 Korea

51

P2816 P

European

International

France

Greece/Poland

Hungary

Israel

P2808 P

470044-691

180 X4 30 V C 25 E

E

170 P5 30 W C

470034-897

470034-898

470034-900

470034-902

470034-904

Russia

51

Saudi Arabia

Switzerland

E

Turkey

United Kingdom

170 P5 30 W C 51 O

European

International

P2817

Taiwan

P2818

France

P

P

470036-402

170 P5 30 V

470036-660

C

170 X5 40 W C

470040-192

C P2806 P


170 X4 40 V

470036-655

25

25

25

E

E

E

470037-985

470034-910

470034-893

470034-962

470034-924

470034-925



Product Description

P2816

Taiwan

P2818

India

P

P2817

Hong Kong

P

P2819

Hong Kong

P

Table 1-5


P 170 X4 30 W C

470037-123

25 E

160 P5 40 W C

470036-647

160 X4 40 W C

470037-371

160 X4 30

470037-372

V C

25

25

25

E

E

E

P2804 P


160 X4 30 V

470036-654

C 25 E

The following Compaq Presario 2800 models use config. code KSRZ and feature:

■

■

■

■

■

Diskette drive





P2821 P 180 X5 30 W C 51 E

Denmark 470046-568

P E P2820

Germany

Portugal

P2836

Spain

P

180 X5 30 W C

470045-609

470045-610

Spain

25

180 X4 30 W C 25

470045-615

E

470045-611



Product Description

Table 1-5


P2811 P

Belgium

Denmark

Germany

Italy

The Netherlands

160 X5 30 W C

470034-946

470034-945

470034-944

470034-943

470034-942

25 E

Norway

Portugal

Spain

Sweden/Finland

470034-940

470041-458

470040-193

470034-938

P

P2810

Belgium

Denmark

Germany

Italy

P2805

Belgium

Denmark

Germany

Italy

P2812

Spain

P2801

Belgium

Denmark

Germany

Italy

P2815

Belgium

Denmark

Germany

Italy

P

P

P

P

160 X4 20 W C

470038-387

25 E

160 X4 20 V

470034-926

470034-927

470034-929

470034-931

C

Norway

150 P5 30 W C

25

The Netherlands

Sweden/Finland

25

E

E

470033-246

470033-247

470033-250

470033-252

The Netherlands

Norway

Sweden/Finland

140 X5 30 W C

470033-215

470033-216

470033-217

470033-218

140 X5 20 V

Norway

C

25

The Netherlands

Sweden/Finland

25

E

E

470033-149

470033-150

470033-151

470033-152

The Netherlands

Norway

Sweden/Finland

470034-933

470034-934

470034-936

470033-253

470033-254

470034-319

470033-219

470033-220

470034-318

470033-153

470033-154

470034-317



Product Description

Table 1-5


P2800

Belgium

Denmark

Germany

Italy

P 140 X4 20 V

470033-124

470033-125

470033-126

470033-127

C 25 E

The Netherlands

Norway

Sweden/Finland

470033-128

470033-131

470033-459

The following Compaq Presario 2800 models use config. code KSQZ and feature:

■

■

■

■

■

Diskette drive

TouchPad




P2820 P 200 X5 40 W C 51 E

United States 470045-990

C 25 E P2836

Taiwan

P

2854AP

Hong Kong

P

2853AP

Hong Kong

P

P2839

Taiwan

P

P P2852

Korea

P2851

Korea

P

200 X4 40 V

470048-545

190 X5 30 Z

470054-666

190 X5 30 V

470054-665

190 X4 40 V

470050-109

190 X4 30 V

470054-664

190 X4 30 D

470054-663

C

Korea

25

C 25

C

C

C

25

25

25

E

E

E

E

E

470054-667



Product Description

United States

P2841 P

Korea

P2821 P

Asia Pacific

P2820 P

European

International

Greece/Poland

Hungary

Israel

P2821 P

European

International

P2834

Taiwan

P

2843

Hong Kong

P

P2825

Taiwan

P

2839

Asia Pacific

P

P2850

Asia Pacific

India

P2811

P

P

Table 1-5


E 190 X4 30 D

470054-660

470054-661

C

180 X5 40 W C

12

Thailand

51 E

470054-659

470037-370

180 X5 30 W C

470048-535

180 X5 30 W C

25

25

470044-583 Thailand

180 X5 30 W C 25

E

E

E

470044-571

470044-572

470047-875

470044-573

180 X5 30 W C

Russia

Saudi Arabia

Switzerland

Turkey

25 O

470047-498

470044-582

470046-887

470044-570

470052-338

470046-562

180 X4 40 V

470048-544

180 X4 30 V

470048-538

180 X4 30 V

470044-695

180 X4 30 V

470052-501

C 25

C

Korea

25

C 25

C

India

12

E

E

E

E

470048-539

470047-520



Product Description

P2830

Korea

P2833

Taiwan

P

P2825

Korea

P2824

India

P

P2819

Asia Pacific

P

P

Table 1-5


P 180 X4 30 D

470048-540

C 25 E

180 X4 20 V

470048-543

C

170 X5 30 W C

470044-627

25

25

170 X5 30 W C

470037-119

25

Thailand

170 X5 30

470044-626

V C 12

E

E

E

E

470037-988

P2826

Korea

P2827

Korea

P

P2820

United States

P

P

P2830

Saudi Arabia

P

P2828

Hong Kong

P

P2837

Turkey

P

P2835 P

European

International

170 X5 30 R

470044-628

170 X5 20

470044-629

V

C

170 X5 20 W C

470052-500

C

25

25

25

170 X4 30 W C

470044-576 Turkey

25

170 X4 30 W

470045-997

C 25

E

E

E

E

E

170 X4 30 W C

470048-188

170 X4 30 V

470044-578

C

25

25

Saudi Arabia

O

E

470046-569

470044-577



Product Description

P2832

Korea

P2829

Taiwan

P

P2820

Hong Kong

P

P2831

Korea

P

P P2829

Korea

P2824

Taiwan

P

P2823

Australia

P2823

Taiwan

Table 1-5


P 170 X4 30 V

470046-895

C 25 E

P

P

170 X4 30 V

470046-901

170 X4 30 V

470044-690

170 X4 30 D

470046-897

170 X4 20 D

470044-631

170 X4 20 V

470044-694

170 X4 20 R

470044-688

C

C

C

C

C

C

25

25

25

25

25

25

E

E

E

E

E

E

E

P2822

Asia Pacific

P

P2820

United States

P

170 X4 20 D

470044-693

170 X4 20 W

470052-499

C

C

25

170 X4 20 W C

470044-624

25

Thailand

25

E

E

470044-623

P2810

Asia Pacific

P 160 P5 40 W C

470033-264 Korea

51

51 P2802 P


160 P5 40 W C

470033-179

E

E

470033-266



Product Description

P2818

Korea

P

P2811 P

European

International

France

Greece/Poland

Hungary

Israel

P2806 P

European

International

P2816

India

P

P2817

Korea

P2816

Korea

P

P2811

Switzerland

P

P

P2817

France

P

P2813

Hong Kong

P

P2810

Hong Kong

P

Table 1-5


160 P5 40 R C

470033-190 Taiwan

25 E

470033-186

160 X5 30 W C

470037-982

25 E

160 X5 30 W C

470034-949

470034-950

470034-951

470034-952

470034-953

Russia

25

Saudi Arabia

Switzerland

E

Turkey

United Kingdom

160 X5 30 W C 25 O

470036-400

470034-955

470034-947

470034-958

470034-959

470034-960

160 X5 30 V

470036-646

160 X5 30 R

470037-980

C

C

160 X5 20 W C

470037-978

160 X5 20

470037-979

V C

160 X4 30 W C

470040-689

160 X4 30 W C

470038-960

12

25

25

25

25

25

E

E

E

E

E

E



Product Description

P2813

Australia

P

P2817

Saudi Arabia

P

P2814

Asia Pacific

P

P2801

Turkey

P

P2801 P

European

International

France

Greece/Poland

Hungary

Israel

P2804 P

European

International

P2812

Australia

P

P2815

Asia Pacific

P

P2812

Taiwan

P

P2815

Hong Kong

P

Table 1-5


160 X4 30 V

470041-601

C

Taiwan

25 E

470036-659

160 X4 30 R

470036-652

C

160 X4 20 W C

470038-963

25

25

160 X4 20 W C 25

470037-987 Thailand

160 X4 20 W

470043-744

C 25

160 X4 20 V

470034-911

470034-912

470034-913

470034-915

470034-916

160 X4 20 V

470036-398

C 25 E

Russia

Saudi Arabia

Switzerland

Turkey

United Kingdom

C 25

E

E

E

E

O

470036-656

470034-919

470034-903

470034-961

470034-922

470034-923

160 X4 20 R

470040-833

160 X4 20 D

470036-658

C 25

160 X4 20 D C

470041-560 Korea

25

C 25

E

E

E

470036-648



Product Description

P2810

Australia

P2809

India

P

P2815 P

Czech Republic

European

International

France

Greece/Poland

Hungary

Israel

Portugal

P2805 P

Table 1-5


P 150 P5 40 W C

470033-262

51 E

150 P5 40 W C

470033-265

25 E

150 P5 30 W C

470033-225

470033-226

470033-227

470033-228

470033-229

470033-232

470033-233

Russia

51

Saudi Arabia

Slovenia

E

Spain

Switzerland

Turkey

United Kingdom

150 P5 30 W C 25 E

470033-239

470033-222

470033-240

470033-241

470033-242

470033-244

470033-245

470033-185 Hong Kong

P2803 P

Hong Kong

P2807 P

Asia Pacific

P2804 P

Hong Kong

P2806 P

470033-191 Taiwan

150 P5 30 W C 25

470033-199 Taiwan

150 X5 30 W C 25

470033-170

150 X5 30 V

Korea

C 25

470033-198 Taiwan

150 X5 30 R C 25

Asia Pacific

P2801 P


470033-176 Korea

150 X4 40 V C 25

470033-178

P2802

Hong Kong

P 150 X4 30 V C

470033-200 Taiwan

25

E

E

E

E

E

E

470033-183

470033-173

470033-184

470033-174

470033-182



Product Description

P2810 P

Czech Republic

European

International

France

Greece/Poland

Hungary

Israel

Portugal

P2804 P

India

P2805 P

Czech Republic

European

International

France

Greece/Poland

Hungary

Israel

Portugal

P2805

Asia Pacific

P

P2812

Asia Pacific

P

P2811

Asia Pacific

P

P2805

Australia

P2812 P

Sweden/Finland

Table 1-5


P 150 X4 30 R

470033-267

C 25 E

140 X5 30 W C

470035-708

25 E

140 X5 30 W C

470033-192

470033-193

470033-194

470033-195

470033-196

470033-207

470033-208

25 E

Russia

Saudi Arabia

Slovenia

Spain

Switzerland

Turkey

United Kingdom

140 X5 30 V C 25 E

140

470033-269

X5 20 W

470033-135

470033-136

470033-137

470033-138

470033-139

470033-140

470033-141

C 25 E

Russia

Saudi Arabia

Slovenia

Spain

Switzerland

Turkey

United Kingdom

E 140 X5 20 V C

470033-268 Korea

25

140 X4 40 W

470035-188

C 25 E

140 X4 30 V

470035-189

C 25 E

470033-209

470033-189

470033-210

470033-211

470033-212

470033-213

470033-214

470033-143

470033-133

470033-144

470033-145

470033-146

470033-147

470033-148

470033-270



Product Description

P2801

Hong Kong

P

Table 1-5


140 X4 30 V C

470033-205 Taiwan

25 E

470033-181

P2800 P


140 X4 30 V

470033-177

P2801 P 140 X4 30 V

India

P2810

Latin America

P 140

140

470033-259

X4

47033-256

X4

20

20

W

W

470035-707

C

C

C

C

25

12

25

Latin America

(NAFTA)

25

E

E

E

E P2802

Spain

P

P2800 P

Czech Republic

European

International

France

Greece/Poland

Hungary

Israel

Portugal

P2800 P

Asian Pacific

Hong Kong

140

140

X4 20

470033-111

470033-112

470033-113

470033-114

470033-115

470033-116

470033-117

X4 20

470033-258

470033-206

V

D

C

Russia

Saudi Arabia

Slovenia

C

Korea

Taiwan

25

25

E

Spain

Switzerland

Turkey

United Kingdom

E

470034-524

470033-118

470033-110

470033-119

470033-120

470033-121

470033-122

470033-123

470033-261

470033-180 and

470033-260

P2800

Australia

P 140 X4 20 R

470033-168

C 25 E



Product Description

Table 1-5


The following Compaq Presario 2800 models are available in North America and feature:

■

■

■

■





P2811 P 160 X5 30 W C 25 E

Canada (English) 470037-115 French Canada 470037-114

P2810 P

French Canada

P2800 P

French Canada

150 P5 40 W C

470033-095

51

United States

E

140 X5 30 W C

470033-090

25

United States

E

470033-096

470033-091



Product Description

1.2 Features

■

■

■

■

■

■

■

■

■

■

■

■

2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile

Pentium 4 processor with SpeedStep technology, with

256-KB integrated L2 cache, varying by computer model

ATI Mobile Radeon 9000 or ATI P7 graphics controller with

32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model

128-MB high-performance Synchronous DRAM (SDRAM), expandable to 1.0 GB

Microsoft Windows 2000, Windows XP Home, or

Windows XP Professional, varying by computer model

15.0-inch UXGA (1600 × 1200), SXGA+ (1400 × 1050), or

XGA (1024 × 768), or 14.1-inch XGA (1024 × 768),

TFT display with over 16.7 million colors, varying by computer model

Full-size Windows 98 keyboard with:

❏ TouchPad pointing device (Presario 2800 and

Evo Notebook N800c models)

❏ TouchPad and point stick (Evo Notebook N800c models only)

Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem

Integrated wireless support of 802.11b and Bluetooth devices through MultiPort

Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards

External 65 W AC adapter with power cord

8-cell lithium ion (Li ion) battery pack

60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model



Product Description

■

■

■

■

Support for the following drives through the MultiBay:

❏

❏

❏

❏

❏

❏

❏

❏

1.44-MB diskette drive

24X Max CD-ROM drive

8X Max CD-RW drive

8X Max DVD-ROM drive

8X Max DVD-CDRW combination drive

40- or 30-GB hard drive

LS-120 drive

8-cell battery pack

JBL Pro stereo speakers with bass reflex

Dolby Digital certified sound

Connectors for:

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

RJ-45 network

RJ-11 modem

Universal Serial Bus

Parallel devices

External monitor

AC power

Stereo line out/headphone

Mono microphone

S-video

Port replicator

Infrared



Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more information).

2. Remove the RTC battery (refer to Section 5.17, “Disk Cell

RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.



Product Description

1.4 Power Management

■

■

■

■

■

■

■

■

■

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

Suspend

Hibernation

Setting customization by the user

Hotkeys for setting level of performance

Smart battery that provides an accurate battery power gauge

Battery calibration

Lid switch Suspend/resume

Power/Suspend button

Advanced Configuration and Power Management (ACP) compliance



Product Description

1.5 Computer External Components

.

The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6.

Figure 1-2. Front and Right Side Components



Product Description

Table 1-6

Front and Right Side Components

3

4

5

6

7

8

Item Component

1 Stereo speakers (2)

2 Power/Suspend light

Display release latch

Battery light

Battery bay

Function

Produce stereo sound.

On: Power is turned on.

Off: Power is turned off.

Blinking: Computer is in Suspend mode.

Opens the computer.

On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

Accepts an 8-cell lithium ion (Li ion) battery pack.

Hard drive bay Supports the removable primary hard drive.

The hard drive is secured to the computer by one screw.

Vent Allows airflow to cool internal components.

Ä

CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent.

Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

Security cable slot Attaches an optional security cable to the computer.



Product Description

The computer rear panel and left side components are shown in

Figure 1-3 and described in Table 1-7.

Figure 1-3. Rear Panel and Left Side Components

Table 1-7

Rear Panel and Left Side Components

3

2

Item Component

1 Vent

Function

Allows airflow to cool internal components.

Ä

CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent.

Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

Infrared port Provides wireless communication between the computer and another infraredequipped device using an infrared beam.

Parallel connector Connects a parallel device.



Product Description

6

7

Table 1-7

Rear Panel and Left Side Components (Continued)

Item Component

4 External monitor connector

5 S-Video connector

8

9

10

11

12

13

14

USB connectors (2)

RJ-11 modem jack

RJ-45 network jack

DC power jack

Mono microphone jack

Stereo speaker/ headphone jack

PC Card slot

PC Card eject button

MultiBay

Function

Connects an external monitor or overhead projector.

Connects a television, VCR, camcorder, or overhead projector.

Connect USB devices.

Connects the modem cable to an internal modem. A modem cable is included with internal modem models.

Connects the network cable. A network cable is not included with the computer.

Connects any one of the following:

■

■

AC adapter

Optional automobile power adapter/charger

■ Optional aircraft power adapter

Connects a mono microphone, disabling the built-in microphone.

Connects stereo speakers, headphones, headset, or television audio.

Supports a 32-bit (CardBus) or 16-bit

PC Card.

Ejects a PC Card from the PC Card slot.

Accepts MultiBay devices, such as a diskette drive, optical drive, hard drive, or optional battery pack.



Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-8.

Figure 1-4. Keyboard Components



Product Description

6

7

4

5

Item Component

1

2

F1 through F12 function keys

Num lock key

Table 1-8

Keyboard Components

Function

Perform preset functions.

3

On: Num lock is on and the embedded numeric keypad is enabled.

Converts keys to numeric keypad.

Embedded numeric keypad

Cursor control keys

Windows application key

Windows logo keys

Fn key

Move the cursor around the screen.

Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.

Displays the Windows Start menu.

Used with hotkeys to perform preset hotkey functions.



Product Description

The computer top components are shown in Figure 1-5 and described in Table 1-9.

Figure 1-5. Top Components

Item Component

1 Display lid switch

2

3

4

Power light

Num lock light

Easy Access

Buttons (3)

Table 1-9

Top Components

Function

Turns off the computer display if the computer is closed while on.



The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.

On: Num lock is on and the embedded numeric keypad is enabled.

Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons.



Product Description

Table 1-9

Top Components (Continued)

7

8

9

Item

5

6

10

11

12

13

14

15

Component

Power button

Digital audio button

Volume control buttons

Caps lock light

Drive indicator light

Microphone

TouchPad

TouchPad buttons

EasyScroll

Battery power light

Power/Suspend light

Function

Turns on the computer. Use the operating system Shut Down command to turn off the computer.

Launches Windows Media Player to play

MP3 music.

Adjust the volume of the stereo speakers.

On: Caps lock is on.

Turns on when the hard drive, CD-, or

DVD-ROM drive is accessed.

Allows for audio input.

Moves the mouse cursor, selects, and activates.

Function like the left and right mouse buttons on an external mouse.

Scrolls the screen left, right, up, and down.

On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition.


Off: Power is turned off.




Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10.

Figure 1-6. Bottom Components

Table 1-10

Bottom Components

2

3

Item

1

Component Function

Vent Allows airflow to cool internal components.

Ä

CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.

Connector cover Protects the parallel, external monitor, external keyboard/mouse, and USB connectors.

Docking connector Connects the computer to an optional port replicator.



Product Description

6

7

8

9

10

11

12

Table 1-10

Bottom Components (Continued)

Item

4

5

Component

Mini PCI communications compartment

MultiBay

MultiBay release switch

Serial number

Memory expansion compartment

Battery pack release switch

Battery bay

Hard drive bay

Hard drive retention screw

Function

Contains the mini PCI modem card.

Accepts a diskette drive, optical drive, hard drive, or battery pack.

Releases the MultiBay device from the connector.

Identifies the computer; needed when you call Compaq customer support.

Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

Releases the battery pack from the battery compartment.

Accepts an 8-cell lithium ion

(Li ion) battery pack.

Supports the primary hard drive.

The hard drive is secured to the computer by one screw.

Secures the hard drive to the computer.



Product Description

1.6 Design Overview

■

■

■

■

■

■

■

■

■

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

Memory expansion board

Hard drive

Display

Keyboard/TouchPad or pointing stick

Audio

Intel Mobile Pentium 4 processors with SpeedStep technology

Fan

PC Card

Modem or modem/NIC

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications.

Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Ä CAUTION: To properly ventilate the computer, allow at least a

3-inch (7.6 cm) clearance on the left and right sides of the computer.



2

Troubleshooting

Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair.

Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics

Utilities

Selecting Computer Setup or Compaq

Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.



Troubleshooting

■

❏

❏

❏

Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system.

Use this utility whenever possible to:

Display system information.

Test system components.

Troubleshoot a device configuration problem in

Windows 2000, Windows XP Professional, or

Windows XP Home.

✎

It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. Press F10 while the

F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.

❏

❏

❏

To change the language, press F2.

To view navigation information, press F1.

To return to the Computer Setup menu, press

2. Select the File, Security, or Advanced menu.

esc.

3. To close Computer Setup and restart the computer:

❏ Select File > Save Changes and Exit and press enter.

or

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.



Troubleshooting

Selecting from the File Menu

Select

System Information

Save to Floppy

Restore from Floppy

Restore Defaults

Ignore Changes and Exit

Save Changes and Exit

Table 2-1

File Menu

To Do This

■

■

View identification information about the computer, a docking base, and any battery packs in the system.

View specification information about the processor, memory and cache size, and system ROM.

Save system configuration settings to a diskette.

Restore system configuration settings from a diskette.

Replace configuration settings in Computer

Setup with factory default settings. (Identification information is retained.)

Cancel changes entered during the current session, then exit and restart the computer.

Save changes entered during the current session, then exit and restart the computer.



Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select

Setup Password

Power-on Password

DriveLock Passwords

To Do This

Enter, change, or delete a setup password.

(The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control

Panel.)

Enter, change, or delete a power-on password.

Enable/disable DriveLock; change a DriveLock

User or Master password.

✎

DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

Password Options

Password options can be selected only when a power-on password has been set.

Device Security

Enable/Disable:

■

■

QuickLock

QuickLock on Suspend

■ QuickBlank

✎

To enable QuickLock on Suspend or

QuickBlank, you must first enable

QuickLock.

Enable/Disable:

■

■

Ports or diskette drives*

Diskette write*

■ CD-ROM or diskette startup

✎

Settings for a DVD-ROM can be entered in the CD-ROM field.

System IDs Enter identification numbers for the computer, a docking base, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.



Troubleshooting

Selecting from the Advanced Menu

Select

Language (or press F2 )

Boot Options

Device Options

Table 2-3

Advanced Menu

To Do This

Change the Computer Setup language.

Enable/Disable:

■ QuickBoot, which starts the computer more quickly by eliminating some startup tests.

(If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

■

■

■

■

Enable/disable the embedded numeric keypad at startup.

Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a

Windows operating system is not loaded.)

Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)



Troubleshooting

Table 2-3

Advanced Menu (Continued)

Select

Device Options

(continued)

To Do This

■

■

■

■

■

Change the parallel port mode from EPP

(Enhanced Parallel Port [default]) to standard, bidirectional, EPP or ECP

(Enhanced Capabilities Port).

Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)

Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

Enable/disable the reporting of the processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North

America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and

PAL-M, in Brazil. Other South and Central American regions may use NTSC,

PAL, or PAL-M.



Troubleshooting

2.2 Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq

Diagnostics window opens.

You can display more or less information from anywhere within

Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components.

If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing

Configuration Information

1. Access Compaq Diagnostics by selecting Start > Settings >

Control Panel > Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

❏

❏

To save the information, select File > Save As.

To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.



Troubleshooting

Obtaining, Saving, or Printing Diagnostic

Test Information

1. Access Compaq Diagnostics by selecting Start > Settings >

Control Panel > Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in a selected category.

❏ Complete Test—Performs maximum testing on each device in a selected category.

❏ Custom Test—Performs maximum testing on a selected device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the Uncheck

All button, then select the checkbox for each test you want to run.



Troubleshooting

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session.

❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the computer with their error codes.

8. Select a tab to save the report:

❏

❏

Log tab—Select the Log tab Save button.

Error tab—Select the Error tab Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from your folder.



Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4

Troubleshooting Flowcharts Overview

2.15

2.16

2.17

2.18

2.19

2.20

2.11

2.12

2.13

2.14

2.7

2.8

2.9

2.10

Flowchart

2.1

2.2

2.3

2.4

2.5

2.6

Description

Initial troubleshooting

No power, part 1

No power, part 2

No power, part 3

No power, part 4

No video, part 1

No video, part 2

Nonfunctioning docking station

No operating system (OS) loading

No OS loading from hard drive, part 1



No OS loading from diskette drive

No OS loading from CD- or DVD-ROM drive

No audio, part 1

No audio, part 2

Nonfunctioning device

Nonfunctioning keyboard

Nonfunctioning pointing device

No network or modem connection



Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there power?

Y

Y

Beeps,

LEDs, or error messages?

N

N

Y

Is there video?

(no boot)

N

Is the OS loading?

Y

N

Is there sound?

Y

Go to

Section 2.2,

No Power.

Check

LED board, speaker connections.

Go to

Section 2.6,

No Video.

Go to

Section 2.9,

No OS Loading.

Go to

Section 2.15,

No Audio.

N

All drives working?

Y

Y

Keyboard/ pointing device working?

N

N

Y

Connecting to network or modem?

Go to

Section 2.17,

Nonfunctioning

Device.

Go to

Section 2.18,

Nonfunctioning

Keyboard, or Section 2.19,

Nonfunctioning

Pointing Device.

Go to

Section 2.20,

No Network or

Modem.

End



Troubleshooting

Flowchart 2.2—No Power, Part 1

No Power

(power LED is off).

Remove from docking station

(if applicable).

Power up on battery power?

N

*Reset power.

Power up on battery power?

N

Go to

Section 2.3,

No Power,

Part 2.

Y Y

N N

Power up on AC power?

*Reset power.

Power up on AC power?

Go to

Section 2.4,

No Power,

Part 3.

Y Y

Y

N

Power up in docking station?

Done

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Y N

Done

Power up in docking station?

*NOTES:

1. On some models there is a separate reset button.

2. On some models the computer may be reset using the Suspend switch and either the lid switch or the main power switch.

Go to

Section 2.8,

Nonfunctioning

Docking Station.




Continued from

Section 2.2,

No Power, Part 1.

N

Visually check for debris in battery socket and clean if necessary.

Y

Power on?

Y

Check battery by recharging, moving it to another computer, or replacing it.

N

Power on?

Done

Replace power supply

(if applicable).

N

Done Power on?

Y

Go to

Section 2.4,

No Power,

Part 3.

Done

Troubleshooting



Troubleshooting


Continued from

Section 2.3,

No Power, Part 2.

Plug directly into AC outlet.

Y

Power LED on?

N

Reseat AC adapter in computer and at power source.

Y

Power on?

N

N

Power outlet active?

Y

Replace power cord.

Y

Power on?

N

Done

Done

Try different outlet.

External

Internal or external AC adapter?

Replace external

AC adapter.

N

Internal

Go to

Section 2.5,

No Power,

Part 4.

Power on?

Y

Done Done




Continued from

Section 2.4,

No Power, Part 3.

Open computer.

N

Loose or damaged parts?

Y

Close computer and retest.

N

Power on?

Y

Done

Reseat loose components and boards and replace damaged items.

Replace the following items (if applicable).

Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Troubleshooting



Troubleshooting

Flowchart 2.6—No Video, Part 1

No Video.

Stand-alone or Docking

Station?

Stand-alone

Docking

Station

Go to

Section 2.7,

No Video, Part 2.

Internal or external display*?

External

Adjust brightness.

Internal

Adjust brightness.

A

*NOTE: To change from internal to external display, use the hotkey combination.

Y

Video OK?

N

Press lid switch to ensure operation.

Y

Done

Y

Video OK?

Done Video OK?

Done

N

Y

Check for bent pins on cable.

Video OK?

N

N

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and computer display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

N

Try another display.

Internal and external video OK?

Replace system board.

Y

Done Done



Troubleshooting

Flowchart 2.7—No Video, Part 2

Continued from

Section 2.6,

No Video, Part 1.

Remove notebook from docking station, if connected.

Adjust display brightness.

Check brightness of external monitor.

N

Video OK?

Go to “A” in

Section 2.6,

No Video, Part 1.

Y

N

Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.

Y

Video OK?

Done

N

Video OK?

Try another external monitor.

Y

N

Internal and external video OK?

Y

Adjust external monitor display.

Go to Section 2.8,

Nonfunctioning

Docking Station.

Done

Done



Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Station

(if applicable)

Nonfunctioning

Docking Station.

Reseat power cord in docking station and power outlet.

Check voltage setting on docking station.

Reset monitor cable connector at docking station.

N

Docking station operating?

Remove notebook, reseat all internal parts, and replace any damaged items in docking station.

Y

Done

Reinstall notebook into docking station.

N

Docking station operating?

Y

Done

Replace the following docking station components one at a time. Check computer operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Docking motor mechanism



Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

Loading.*

Reseat power cord in docking station and power outlet.

No OS loading from hard drive, go to

Section 2.10.

No OS loading from diskette drive, go to

Section 2.13.

No OS loading from CD- or

DVD-ROM drive, go to

Section 2.14.

No OS loading from network, go to

Section 2.20.

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.



Troubleshooting

Flowchart 2.10—No OS Loading from Hard Drive, Part 1

OS not loading from hard drive.

Y

Go to

Section 2.11,

No OS Loading from Hard Drive,

Part 2.

N

Nonsystem disk message?

Reseat external hard drive.

Y

OS loading?

N

Boot from

CD?

Y

Check the setup utility for correct booting order.

N

N

Boot from hard drive?

Y

Done

Done

N

Boot from diskette?

Y

Y

Change boot priority through the setup utility and reboot.

N


Go to

Section 2.13,

No OS

Loading from

Diskette Drive.

Go to

Section 2.17,

Nonfunctioning

Device.



Troubleshooting


Continued from

Section 2.10,


Part 1.

N

Reseat hard drive.

Y

CD or diskette in drive?

1. Replace hard drive.

2. Replace system board.

Hard drive accessible?

Y

Done

N

Remove diskette and reboot.

Run FDISK.

Y


N

Y

Boot from diskette drive?

N

N

Hard drive accessible?

Y

Done

Go to

Section 2.13,

No OS Loading from Diskette

Drive.

Done

Go to

Section 2.12,


Part 3.

N

Hard drive partitioned?

Create partition, then format hard drive to bootable

C:\ prompt.

Y

N

Hard drive formatted?

Y

Format hard drive and bring to a bootable

C:\ prompt.

Y

Computer booted?

Go to

Section 2.12,


Part 3.

N

Load OS using

Restore CD

(if applicable).



Troubleshooting


Continued from

Section 2.11,


Part 2.

System files on hard drive?

N

Install OS and reboot.

Y

N

Virus on hard drive?

Run SCANDISK and check for bad sectors.

Y

Clean virus.

Y

N

OS loading from hard drive?

Y

Diagnostics on diskette?

N

Done

Replace hard drive.

N

Can bad sectors be fixed?

Replace hard drive.

Run diagnostics and follow recommendations.

Y

N

Fix bad sectors.


Replace hard drive.

Y

Done



Troubleshooting

Flowchart 2.13—No OS Loading from Diskette Drive

Y

OS not loading from diskette drive.

Reseat diskette drive.

OS loading?

Done

N

N

Nonsystem disk message?

Y

N

Y

Boot from another device?

Y

Diskette drive enabled in the setup utility?

N

Y

Diskette drive boot order?

N

Go to

Section 2.17,

Nonfunctioning

Device.

Y

Bootable diskette in drive?

Check diskette for system files.

Try different diskette.

N

Install bootable diskette and reboot computer.

Enable drive and cold boot computer.

Clear CMOS.

Refer to Section

1.2, “Clearing a

Password,” for instructions.

N

Nonsystem disk error?

Y

1. Replace diskette drive.


Y

OS loading?

Done

N

Change boot priority using the setup utility.

Go to

Section 2.17,

Nonfunctioning

Device.



Troubleshooting

Flowchart 2.14—No OS Loading from CD- or

DVD-ROM Drive

Y N

No OS

Loading from

CD- or

DVD-ROM Drive.

N

Disc in drive?

Y

Bootable disc in drive?

Install bootable disc and reboot computer.

Install bootable disc.

Try another bootable disc.

N

Boots from

CD or DVD?

Y

Reseat drive.

Done

Y

Boots from

CD or DVD?

N

Y

Booting from another device?

N

Y

Booting order correct?

N

Done

Go to

Section 2.17,

Nonfunctioning

Device.

Clear CMOS.

Refer to Section

1.2, “Clearing a

Password,” for instructions.

Correct boot order using the setup utility.

Go to

Section 2.17,

Nonfunctioning

Device.



Troubleshooting

Flowchart 2.15—No Audio, Part 1

No Audio.

Turn up audio internally or externally.

N

Audio?

Y

Done

N

Notebook in docking station

(if applicable)?

Y

Go to

Section 2.16,

No Audio, Part 2.

Undock

Internal audio?

N

Go to

Section 2.16,

No Audio, Part 2.

Y

Replace the following docking station components one at a time as applicable.

Check after each change.

1. Reseat docking station audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking station audio board.

5. Replace backplane board.

6. Replace I/O board.

Y

Go to

Section 2.17,

Nonfunctioning

Device.

Audio?

N

Done



Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

Section 2.15,

No Audio, Part 1.

Y

Audio driver in OS configured?

N

N

Y

Correct drivers for application?

Reload audio drivers.

Load drivers and set configuration in OS.

Connect to external speaker.

Y

Audio?

N

Replace audio board and speaker connections in notebook

(if applicable).

N

Audio?

Y

Done

1. Replace internal speakers.

2. Replace audio board (if applicable).




Troubleshooting

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

Device.

Reseat device.

Clear

CMOS.

Reattach device.

Close notebook, plug in power, and reboot.

N

Y

Device boots properly?

Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage.

N

Any physical device detected?

Y

Fix or replace broken item.

Possible bad hard drive.

Replace drive.

Possible bad NIC.

Replace card.

If integrated NIC, replace system board.

Go to

Section 2.9,

No OS Loading.

Y

Device boots properly?

N

Done

Possible bad diskette drive.

Replace drive.

Done



Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard not operating properly.

Connect notebook to good external keyboard.

N

External device works?

Y

Y

Reseat internal keyboard connector

(if applicable).

N

OK?


Replace internal keyboard or cable.

Y

Done OK?

N


Done



Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device not operating properly.

Connect notebook to good external pointing device.

Y

External device works?

Reseat internal pointing device connector

(if applicable).

N

N

OK?

Y


Replace internal pointing device or cable.

Y

Done OK?

N


Done



Troubleshooting

Flowchart 2.20—No Network or Modem Connection

No network or modem connection.

N

Y

Network or modem jack active?

Y

Digital line?

N

N

Y

NIC/modem configured in OS?

Disconnect all power from the notebook and open.

Replace jack or have jack activated.

Connect to nondigital line.

Reload drivers and reconfigure.

N

OK?

Replace

NIC/modem

(if applicable).

Y

Done

Y

Reseat

NIC/modem

(if applicable).

OK?

Done

N




3

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

Figure 3-1. Serial Number Location



Illustrated Parts Catalog

3.2 Computer System Major Components

3–2

Figure 3-2. Computer System Major Components




Table 3-1

Spare Parts: Computer System Major Components

Item Description

1 Displays

Spare Part

Number

Contain parts with carbon finish for use with Evo Notebook N800c,

N800v, and N800w models

15-inch, UXGA WVA

15-inch, UXGA

15-inch, SXGA+

15-inch, XGA

14-inch, XGA

322511-001

286872-001

286871-001

286870-001

286869-001

Contain parts with silver finish for use with Presario 2800 models

15-inch, UXGA WVA

15-inch, UXGA

15-inch, SXGA+

15-inch, XGA

14-inch, XGA

MultiPort cover

322510-001

285265-001

285264-001

285263-001

285262-001

289037-001




3–4





Table 3-1

Spare Parts: Computer System Major Components (Continued)

2a

2b

2c

2d

2e

2f

2g

2h

2i

2j

2k

2l


Miscellaneous Plastics/Hardware Kit

Contains parts with silver finish for use with

Presario 2800 models

Contains parts with carbon finish for use with

Evo Notebook N800c, N800v, and N800w models

Includes:

Spare Part

Number

285261-001

286868-001 not illustrated:

Computer feet

MultiBay weight saver

Docking connector cover

2m

Left hinge cover

Right hinge cover

PC Card bezel

PC Card slot space saver

Keyboard shield

TouchPad bracket

Display assembly release

Left display support

Fan channel

Right display support

Connector cover

Mini PCI compartment cover

Memory expansion compartment cover

3 LED cover 288503-001




3–6





Table 3-1


Spare Part

Number Item Description

4 Keyboards (for use with TouchPad models only)

Arabic

Belgian

Brazilian

Chinese

Czech

Danish

French

French

Canadian

German

Greek

Hebrew

Hungarian

International

Italian

285280-171

285280-181

285280-201

285280-AA1

285280-221

285280-081

285280-051

285280-121

285280-041

285280-151

285280-BB1

285280-211

285280-002

285280-061

Korean

Latin American

Spanish

Norwegian

Portuguese

Russian

Slovakian

Spanish

Swedish

Swiss

Taiwanese

Thai

Turkish

U.K. English

U.S. English

Keyboards with pointing stick

Arabic

Belgian

Brazilian

Czech

Danish

French

French

Canadian

German

Greek

Hebrew

Hungarian

International

Italian

Korean

285281-171

285281-181

285281-201

285281-221

285281-081

285281-051

285281-121

285281-041

285281-151

285281-BB1

285281-211

285281-002

285281-061

285281-AD1

Latin American

Spanish

Norwegian

Portuguese

Russian

Slovakian

Spanish

Swedish

Swiss

Taiwanese

Thai

Turkish

U.K. English

U.S. English

285280-AD1

285280-161

285280-091

285280-131

285280-251

285280-231

285280-071

285280-101

285280-111

285280-AB1

285280-281

285280-141

285280-031

285280-001

285281-161

285281-091

285281-131

285281-251

285281-231

285281-071

285281-101

285281-111

285281-AB1

285281-281

285281-141

285281-031

285281-001




3–8





Table 3-1


8

9


5

6

Top cover

For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800w models)

For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c and Evo Notebook

N800v models)

For TouchPad only (silver finish for use with

Presario 2800 models)

For TouchPad only (carbon finish for use with

Evo Notebook N800c, N800v, and N800w models)

Hard drives

7

60 GB

40 GB

40 GB (does not include hard drive bezel)

30 GB

20 GB

Hard drive bezels

Hard drive bezel with silver finish for use with


Hard drive bezel with carbon finish for use with


TouchPad

TouchButton boards

For Dual Point (TouchPad and Point Stick)

For TouchPad only

Spare Part

Number

322504-001

322502-001

322503-001

323747-001

285277-001

285276-001

301245-001

285275-001

285274-001

286874-001

286875-001

285258-001

285259-001

285260-001




3–10





Table 3-1



10

11

Speaker assembly

Fan

12

13

Disk cell RTC battery

Processors

Intel Mobile Pentium 4 with SpeedStep technology

2.4-GHz processor

2.2-GHz processor

2.0-GHz processor

1.9-GHz processor

1.8-GHz processor

1.7-GHz processor

1.6-GHz processor

1.5-GHz processor

1.4-GHz processor

Intel Mobile Pentium 4 (non-SpeedStep technology)

2.0-GHz processor

1.8-GHz processor

1.6-GHz processor

1.5-GHz processor

Thermal pad

14a

Miscellaneous Cable Kit, includes:

Modem cable

Spare Part

Number

285266-001

322499-001

198718-001

322507-001

308420-001

305075-001

305074-001

285295-001

285294-001

285293-001

285292-001

285291-001

322506-001

322505-001

306704-001

306703-001

314626-001

285268-001




3–12





Table 3-1



15 System boards (do not contain memory)

With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter

64-MB of video memory


With the ATI Mobile Radeon 9000 graphics controller



With the ATI P7 graphics controller



16

17

Battery pack, 8 cell, 4.0 AH, 62 WH

Battery bezels

Battery bezel with silver finish for use with


Battery bezel with carbon finish for use with


18 MultiBay devices

Diskette drive


24X Max CD-RW drive

16X Max CD-RW drive

8X Max CD-RW drive


24X Max DVD-ROM/CD-RW combination drive


LS-120 drive

Battery pack

Spare Part

Number

322498-001

322497-001

310784-001

310783-001

285254-001

285253-001

281234-001

286876-001

286877-001

285278-001

285282-001

322509-001

301244-001

285284-001

285283-001

301294-001

285285-001

285279-001

281235-001




3–14





Table 3-1



19 Base enclosures (includes shield)

With silver finish (Presario 2800 models only)

With carbon finish (Evo Notebook N800c, N800v, and N800w models)

20

21

Mini PCI communications boards

Modem, type III, mini PCI, 56 Kbps (United States)

Modem, type III, mini PCI, 56 Kbps (International)

Modem, type III, mini PCI, 56 Kbps

Memory expansion boards

1024 MB

512 MB

256 MB

128 MB

Spare Part

Number

322500-001

322501-001

285286-001

285287-002

259489-001

322508-001

285273-001

285272-001

285271-001




3.3 Miscellaneous Plastics/Hardware

Kit Components

Figure 3-3. Miscellaneous Plastics/Hardware

Kit Components




6

7

8

Table 3-2

Miscellaneous Plastics/Hardware Kit Components

Spare Part Number 285261-001

(contains parts with silver finish for use with Presario 2800 models)

Spare Part Number 286868-001

(contains parts with carbon finish for use with


4

5

2

3


1 Left hinge cover

Right hinge cover

PC Card bezel


Keyboard shield

Display release assembly

Left display support

Fan channel

14

15

16


9 Right display support

10

11

Connector cover

TouchPad bracket

12

13

Mini PCI compartment cover

Memory expansion compartment cover

Computer feet (5)


Docking connector cover




3.4 Mass Storage Devices

Figure 3-4. Mass Storage Devices



Illustrated Parts Catalog l

Item

1

2

3

Table 3-3

Mass Storage Devices

Description

Optical drives


16X Max CD-RW drive

8X Max CD-RW drive




Hard drives

60 GB

40 GB

40 GB (does not include hard drive bezel)

30 GB

20 GB

Diskette drive

Spare Part

Number

285282-001

301244-001

285284-001

285283-001

301294-001

285285-001

285277-001

285276-001

301245-001

285275-001

285274-001

285278-001




3.5 Miscellaneous

Table 3-4

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Number Description

AC adapters

90 watt

65 watt

Bluetooth MultiPort Module with cover

802.11b Wireless Local Area Network (LAN) MultiPort

Module with cover

Logo Kit

Port replicators

Advanced Port Replicator

Common Port Replicator

287515-001

285288-001

288504-001

286873-001

288501-001

288502-001

285289-001 and

316193-001

Power cord, 2-wire

Australian

Chinese

International

174120-011

174120-AA1

174120-002

Swiss

U.K. English

U.S. English

174120-115

174120-031

174120-001




Table 3-4

Spare Parts: Miscellaneous (not illustrated) (Continued)

Description

Power cord, 3-wire

Spare Part

Number

Australian

Chinese

International

Italian

Japanese

Korean

198723-011

198723-AA1

198723-B31

198723-061

198723-291

198723-AD1

Swedish

Swiss

Taiwanese

U.K. English

U.S. English

198723-101

198723-BG1

198723-AB1

198723-031

198723-001

■

■

■

Screw Kit (includes the following screws; refer to Appendix C,

“Screw Listing,” for more information on screw specifications and usage.)

Phillips M3.0 × 4.0



■

■

■

285290-001






4

Removal and Replacement

Preliminaries

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■

■

■

Magnetic screwdriver

Phillips P0 screwdriver

Tool kit (includes connector removal tool, loopback plugs, and case utility tool)



Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

✎

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts.

Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Cables must be handled with extreme care to avoid damage.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process.

Improper cable placement can damage the computer.




4.3 Preventing Damage to

Removable Drives

■

■

■

■

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in

Hibernation, turn the computer on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or to liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.”




4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting

Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items from their containers.

■ Always be properly grounded when touching a sensitive component or assembly.




■

■

Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

■

■

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-dissipative material (refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

Turn off power and input signals before inserting or removing connectors or test equipment.




4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

■

■

■

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■

■

■

■

■

Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

Conductive bins and other assembly or soldering aids

Nonconductive foam

Conductive tabletop workstations with ground cords of one-megohm resistance

■ Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

Static awareness labels

Material-handling packages




■

■

■

Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

Electrostatic voltage levels and protective materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-1

Typical Electrostatic Voltage Levels

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPS from plastic tube

Removing DIPS from vinyl tray

Removing DIPS from Styrofoam

Removing bubble pack from PCB

Relative Humidity

10%

35,000 V

40%

15,000 V

55%

7,500 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V Packing PCBs in foam-lined box 21,000 V

✎

A product can be degraded by as little as 700 volts.

11,000 V




Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Material

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Table 4-2

Static-Shielding Materials

Use

Bags

Floor mats

Floor mats

Voltage Protection Level

1,500 V

7,500 V

5,000 V



5

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

Phillips P1 screws are removed during disassembly. There are

48 screws, in nine different sizes, that must be removed, replaced, and loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.



Removal and Replacement Procedures

5.1 Serial Number

Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).

Figure 5-1. Serial Number Location

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing computer components.

Section

5.3

Table 5-1

Disassembly Sequence Chart

# of Screws Removed Description

Preparing the computer for disassembly

Battery pack 0




5.14

5.15

5.16

5.17

5.10

5.11

5.12

5.13

5.18

5.19

5.4

5.5

5.6

5.7

5.8

5.9

Table 5-1

Disassembly Sequence Chart (Continued)

Section

5.3

(continued)

Description

MultiBay device

Hard drive

# of Screws Removed

0

Computer feet

Memory expansion board

Mini PCI communications board

Connector cover

LED cover

Keyboard

Display

Top cover

Speaker assembly

Display release assembly

TouchPad

Fan

Processor

Disk cell RTC battery

System board

Modem cable

1 to remove hard drive

2 to separate hard drive bezel from hard drive

0

1 loosened

1 loosened

2

2

2 to remove keyboard shield

5

0

0

2

4

16

0

0

4

4 loosened




5.3 Preparing the Computer for

Disassembly

Perform the following steps before disassembling the computer:

1. Turn off the computer.

2. Disconnect the AC adapter and all external devices.

3. Remove the battery pack by following these steps: a.

Turn the computer bottom side up with the left side facing forward.

b.

Slide and hold the battery release latch 1 toward the back of the computer (Figure 5-2).

c.

Use the notch in the battery bay to slide the battery pack out of the battery bay 2 .

d. Remove the battery pack.

5–4

Figure 5-2. Removing the Battery Pack

Reverse the above procedures to install the battery pack.




4. To remove the battery bezel, slide the bezel straight down

(Figure 5-3).

Figure 5-3. Removing the Battery Bezel

Battery Bezel

Spare Part Number Information

Battery bezel with silver finish for use with


Battery bezel with carbon finish for use with


286876-001

286877-001

Reverse the above procedures to install the battery bezel.




5. Remove the MultiBay device by following these steps: a.

Turn the computer bottom side up with the right side facing forward.

b.

Slide and hold the MultiBay release latch toward the front of the computer 1 (Figure 5-4).

c.

Use the notch in the MultiBay device to slide the device out of the MultiBay 2 .

d. Remove the MultiBay device.

5–6

Figure 5-4. Removing a MultiBay Device

Reverse the above procedures to install a MultiBay device.




6. Remove the hard drive by following these steps: a.

Turn the computer bottom side up with the left side facing forward.

b.

Remove the PM3.0 × 4.0 hard drive retention screw 1

(Figure 5-5).

c.

Slide the hard drive forward 2 to unseat the hard drive connector from the system board.

d. Remove the hard drive.

Figure 5-5. Removing the Hard Drive




7. Remove the two PM3.0 × 4.0 screws 1 that secure the hard drive bezel to the hard drive (Figure 5-6).

8. Slide the hard drive bezel forward to separate it from the hard drive 2.

5–8

Figure 5-6. Removing the Hard Drive Bezel

Hard Drive Bezel


Hard drive bezel with silver finish for use with


Hard drive bezel with carbon finish for use with


286874-001

286875-001

Reverse the above procedure to install the hard drive and hard drive bezel.




5.4 Computer Feet

The computer feet are adhesive-backed rubber pads. The computer feet are included in the Miscellaneous

Plastics/Hardware Kit, spare part numbers 285261-001 and

286868-001. The computer feet attach to the base enclosure as illustrated in Figure 5-7.

Figure 5-7. Replacing the Computer Feet

5.5 Memory Expansion Board

Memory Expansion Boards


1024 MB

512 MB

256 MB

128 MB

322508-001

285273-001

285272-001

285271-001




1. Prepare the computer for disassembly (Section 5.3).

2. Turn the computer bottom side up with the rear panel facing forward.

3. Remove the PM2.0 × 5.0 screw 1 that secures the memory expansion compartment cover to the base enclosure

(Figure 5-8).

4. Lift the front edge of the cover and swing it back 2.

5. Remove the cover 3.

Figure 5-8. Removing the Memory Expansion

Compartment Cover

✎

Memory expansion compartment covers are available with silver finish for Presario 2800 models and carbon finish for

Evo Notebook N800c, N800v, and N800w models. These covers are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for Presario 2800 models, and spare part number 286868-001 for Evo Notebook N800c, N800v, and

N800w models.




6. Spread the memory expansion slot retaining tabs to release the memory expansion board 1. The board tilts up at a

45-degree angle (Figure 5-9).

7. Remove the board by pulling it away from the connector at a

45-degree angle 2.

Figure 5-9. Removing a Memory Expansion Board

Reverse the above procedure to install a memory expansion board.




5.6 Mini PCI Communications Board

Mini PCI Communication Boards


U.S. modem

International modem

285286-001

285287-001






3. Remove the PM2.0 × 5.0 screw 1 that secures the mini PCI compartment cover to the base enclosure (Figure 5-10).

4. Lift the front edge of the cover and swing it back 2.

5. Remove the cover 3.

Figure 5-10. Removing the Mini PCI Communications

Slot Cover

✎

Mini PCI compartment covers are available with silver finish for

Presario 2800 models and carbon finish for Evo Notebook

N800c, N800v, and N800w models. These covers are included in the Miscellaneous Plastics/Hardware Kit, spare part number

285261-001 for Presario 2800 models, and spare part number

286868-001 for Evo Notebook N800c, N800v, and N800w models.




6. Disconnect the modem cable from the modem board 1

(Figure 5-11).

✎

The modem cable spare part number is 285268-001.

7. Spread the retaining tabs to release the mini PCI communications board 2. The board tilts up at a

45-degree angle.

8. Remove the board by pulling it away from the connector at a 45-degree angle 3.

5–14

Figure 5-11. Removing a Mini PCI Communications Board

Reverse the above procedure to install a mini PCI communications board.




5.7 Connector Cover

✎

The connector cover is available with silver finish for Presario

2800 models and carbon finish for Evo Notebook N800c, N800v, and N800w models. This cover is included in the Miscellaneous

Plastics/Hardware Kit, spare part number 285261-001 for

Presario 2800 models, and spare part number 286868-001 for

Evo Notebook N800c, N800v, and N800w models.



3. Remove the two PM2.0 × 5.5 screws 1 that secure the connector cover to the base enclosure (Figure 5-12).

4. Open the connector cover.

5. Remove the connector cover from the base enclosure 2.

Figure 5-12. Removing the Connector Cover

Reverse the above procedure to install the connector cover.




5.8 LED Cover

LED Cover


LED cover 288503-001



3. Remove the two black PM2.0 × 10.0 screws that secure the

LED cover to the base enclosure (Figure 5-13).

5–16

Figure 5-13. Removing the LED Cover Screws

4. Turn the computer top side up with the front facing forward.

5. Open the computer.




6. Use a flat-bladed tool to pry forward on the four clips on the

LED cover 1 (Figure 5-14).

7. Press the esc and F1 keys to reveal the left notch 2 in the LED cover.

8. Insert a flat-bladed tool into the left notch and lift the left side of the LED cover 3.

9. Press the Pause and Del keys to reveal the right notch 4 in the

LED cover.

10. Insert a flat-bladed tool into the right notch and lift the right side of the LED cover 5.

11. Remove the LED cover 6.

Figure 5-14. Removing the LED Cover

Reverse the above procedure to install the LED cover.




5.9 Keyboard

Keyboards


Keyboards (for use with TouchPad models only)

Arabic

Belgian

Brazilian

Chinese

Czech

Danish

French

French Canadian

German

Greek/Polish

Hebrew

Hungarian

International

Italian

285280-171

285280-181

285280-201

285280-AA1

285280-221

285280-081

285280-051

285280-121

285280-041

285280-151

285280-BB1

285280-211

285280-002

285280-061

Korean

Latin American Spanish

Norwegian

Portuguese

Russian

Slovakian

Spanish

Swedish

Swiss

Taiwanese

Thai

Turkish

U.K. English

U.S. English

Keyboards with pointing stick

Arabic

Belgian

Brazilian

Czech

Danish

French

French Canadian

German

Greek/Polish

Hebrew

Hungarian

International

Italian

Korean

285281-171

285281-181

285281-201

285281-221

285281-081

285281-051

285281-121

285281-041

285281-151

285281-BB1

285281-211

285281-002

285281-061

285281-AD1

Latin American Spanish

Norwegian

Portuguese

Russian

Slovakian

Spanish

Swedish

Swiss

Taiwanese

Thai

Turkish

U.K. English

U.S. English

285280-AD1

285280-161

285280-091

285280-131

285280-251

285280-231

285280-071

285280-101

285280-111

285280-AB1

285280-281

285280-141

285280-031

285280-001

285281-161

285281-091

285281-131

285281-251

285281-231

285281-071

285281-101

285281-111

285281-AB1

285281-281

285281-141

285281-031

285281-001





2. Remove the LED cover (Section 5.8).

3. Lift the back edge of the keyboard 1 (Figure 5-15).

4. Slide the keyboard toward the back of the computer 2.

5. Lift the back edge of the keyboard and swing it forward 3 until it rests on the palm rest.

Figure 5-15. Releasing the Keyboard




6. Remove the two PM2.0 × 4.0 screws 1 that secure the keyboard shield to the base enclosure (Figure 5-16).

7. Remove the keyboard shield 2.

Figure 5-16. Removing the Keyboard Shield

✎

The keyboard shield is included in the Miscellaneous


286868-001.




8. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board (Figure 5-17).

9. Remove the keyboard.

Figure 5-17. Removing the Keyboard

Reverse the above procedure to install the keyboard.




5.10 Display

Displays


Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and

N800w models

15-inch, UXGA WVA

15-inch, UXGA

15-inch, SXGA+

15-inch, XGA

14-inch, XGA

322511-001

286872-001

286871-001

286870-001

286869-001

Contain parts with silver finish for use with Presario 2800 models

15-inch, UXGA WVA

15-inch, UXGA

15-inch, SXGA+

15-inch, XGA

14-inch, XGA

MultiPort cover

322510-001

285265-001

285264-001

285263-001

285262-001

289037-001


2. Remove the LED cover (Section 5.8).

3. Close the computer and position the computer so the rear panel faces forward.




4. Remove the two PM2.5 × 9.0 screws that secure the display hinges to the base enclosure (Figure 5-18).

Figure 5-18. Removing the Display Screws




5. Position the computer so the front faces forward and open the computer.

6. Disconnect the display video 1 and display inverter 2 cables from the system board (Figure 5-19).

7. Remove the two PM2.0 × 10.0 screws 3 that secure the display hinges to the base enclosure.

8. Lift the display straight up 4 and remove it from the base enclosure.

5–24

Figure 5-19. Removing the Display




9. Remove the hinge covers from the display (Figure 5-20).

Figure 5-20. Removing the Hinge Covers

✎

The display hinge covers are included in the Miscellaneous


286868-001.

✎

Install the hinge covers on the display before installing the display on the base enclosure.

Reverse the above procedure to install the display.




5.11 Top Cover

Top Cover


For Dual Point (TouchPad and Point Stick; for use only with

Evo Notebook N800w models)

For Dual Point (TouchPad and Point Stick; for use only with

Evo Notebook N800c and Evo Notebook N800v models)

For TouchPad only (silver finish for use with

Presario 2800 models)

For TouchPad only (carbon finish for use with


322504-001

322502-001

322503-001

323747-001

1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a.

LED cover (Section 5.8) b.

Keyboard and shield (Section 5.9) c.

Display (Section 5.10)

2. Turn the computer bottom side up with the front facing forward.




3. Remove the nine PM2.0 × 8.0 screws 1 securing the top cover to the base enclosure (Figure 5-21).

4. Remove the PM2.0 × 4.0 screw 2 securing the top cover to the base enclosure in the hard drive bay.

✎

Do not remove the screw in the middle of the hard drive bay 3.

Figure 5-21. Removing the Top Cover Screws

5. Turn the computer top side up with the rear panel facing forward.




6. Disconnect the drive activity light and battery power light cable from the system board 1 (Figure 5-22).

7. Release the ZIF connector 2 to which the TouchPad cable is connected and disconnect the TouchPad cable 3 from the system board.

8. Disconnect the speaker cable 4 from the system board.

Figure 5-22. Disconnecting the Drive Activity Light/Battery

Power Light, TouchPad, and Speaker Cables




9. Remove the following screws: a.

Two PM2.0 × 5.5 screws 1 that secure the top cover to the base enclosure on the computer rear panel

(Figure 5-23) b.

Two PM2.0 × 4.0 screws 2 that secure the top cover to the base enclosure through the metal tabs on the top cover shield c.

Two PM2.0 × 8.0 screws 3 that secure the top cover to the base enclosure through the plastic tabs on the top cover

Figure 5-23. Removing the Top Cover Screws




10. Remove the top cover (Figure 5-24).

Figure 5-24. Removing the Top Cover

Reverse the above procedure to install the top cover.




5.12 Speaker Assembly

Speaker Assembly


Speaker assembly 285266-001




Display (Section 5.10) d. Top cover (Section 5.11)

2. Position the top cover bottom side up with the front facing forward.




3. Route the drive activity light/battery power light cable and speaker cable out of the retaining clips in the top cover 1 and 2 (Figure 5-25).

4. Remove the strip of tape 3 that secures the speaker assembly and TouchPad cables to the top cover and TouchPad assembly.

5. Remove the PM2.0 × 4.0 screw 4 that secures the speaker assembly to the top cover.

6. Lift the speaker assembly straight up 5 and remove it from the top cover.

5–32

Figure 5-25. Removing the Speaker Assembly

Reverse the above procedure to install the speaker assembly.




5.13 Display Release Assembly

✎

The display release assembly is available with silver finish for

Presario 2800 models and carbon finish for Evo Notebook

N800c, N800v, and N800w models. This assembly is included in the Miscellaneous Plastics/Hardware Kit, spare part number

285261-001 for Presario 2800 models, and spare part number

286868-001 for Evo Notebook N800c, N800v, and N800w models.





2. Position the top cover bottom side up with the front facing forward.




3. Remove the two PM2.0 × 4.0 screws 1 that secure the display release assembly to the top cover (Figure 5-26).

4. Lift the display release assembly straight up 2 and remove it from the top cover.

Figure 5-26. Removing the Display Release Assembly

Reverse the above procedure to install the display release assembly.




5.14 TouchPad

TouchPad and TouchButton Board


TouchPad

TouchButton board for Dual Point

TouchButton board for TouchPad

285258-001

285259-001

285260-001




Display (Section 5.10) d. Top cover (Section 5.11) e.

Speaker assembly (Section 5.12)




2. Remove the four PM2.0 × 4.0 screws 1 that secure the

TouchPad bracket to the top cover (Figure 5-27).

3. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the TouchPad.

4. Slide the TouchPad bracket toward the back of the top cover 3.

5. Lift the TouchPad bracket straight up 4 and remove it.

5–36

Figure 5-27. Removing the TouchPad




6. Remove the TouchPad 1 and the TouchButton board 2 from the top cover (Figure 5-28).

✎

The TouchPad cables are part of the TouchButton board.

Figure 5-28. Removing the TouchPad and the TouchButton

Board

Reverse the above procedure to install the TouchPad and the

TouchButton board.




5.15 Fan

Fan

Fan


322499-001








2. Disconnect the fan cable from the system board 1

(Figure 5-29).

3. Loosen the four PM2.0 × 9.0 shoulder screws 2 that secure the fan to the processor mounting bracket.

✎

These screws are secured to the fan and should not be removed.

4. Lift the fan straight up to remove it from the base enclosure 3.

Figure 5-29. Removing the Fan

Reverse the above procedure to install the fan.




5.16 Processor

Processors


Intel Mobile Pentium 4 with SpeedStep technology

2.4-GHz processor

2.2-GHz processor

2.0-GHz processor

1.9-GHz processor

1.8-GHz processor

1.7-GHz processor

1.6-GHz processor

1.5-GHz processor

1.4-GHz processor

Intel Mobile Pentium 4 (non-SpeedStep technology)

2.0-GHz processor

1.8-GHz processor

1.6-GHz processor

1.5-GHz processor

Thermal pad

322507-001

308420-001

305075-001

305074-001

285295-001

285294-001

285293-001

285292-001

285291-001

322506-001

322505-001

306704-001

306703-001

314626-001

Ä CAUTION: Before removing the processor, make special note of the orientation of the printing on the processor. The gold triangle should be in the lower right corner when installing the processor.

The processor must be installed in the same orientation in which it was removed.





Fan (Section 5.15)




2. Use a flat-bladed tool to turn the processor locking screw 1 one-half turn counterclockwise (Figure 5-30).

3. Lift the processor straight up and remove it 2.

✎

Make sure the gold triangle 3 is in the lower right corner when installing the processor.

Figure 5-30. Removing the Processor

Reverse the above procedure to install the processor.




5.17 Disk Cell RTC Battery

Disk Cell RTC Battery


Disk cell RTC battery 198718-001








2. Use a flat-bladed tool to release the RTC battery from its socket 1 (Figure 5-31).

3. Remove the RTC battery 2.

Figure 5-31. Removing the Disk Cell RTC Battery

✎

When replacing an RTC battery, insert the battery with the

“+” sign facing up.




5.18 System Board

System Boards


With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter



With the ATI Mobile Radeon 9000 graphics controller



With the ATI P7 graphics controller



322498-001

322497-001

310784-001

310783-001

285254-001

285253-001

✎

When replacing the system board, ensure that the following components are removed from the old system board and installed on the new system board:

■

■

■

■

■

Memory expansion boards (Section 5.5)

Mini PCI communications board (Section 5.6)

Processor (Section 5.16)

Disk cell RTC battery (Section 5.17)

Modem cable (Section 5.19)



Keyboard and shield c.

Display (Section 5.10)

(Section 5.9) d. Top cover (Section 5.11) e.

Fan (Section 5.15)

2. Position the computer so the front faces forward.




3. Remove the two PM2.0 × 8.0 screws 1 that secure the left 2 and right 3 display supports to the base enclosure

(Figure 5-32).

4. Remove the left and right display supports from the base enclosure.

Figure 5-32. Removing the Display Supports




✎

A plastic fan channel 1 attaches to the right display support.

The channel has two slots 2 on either end that fit around two tabs 3 on the display support. The fan channel is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers

285261-001 and 286868-001 (Figure 5-33).

Figure 5-33. Replacing the Fan Channel on the Right

Display Support




5. Remove the two PM2.0 × 5.5 screws 1 that secure the system board to the base enclosure on either side of the MultiBay connector (Figure 5-34).

6. Remove the two PM2.0 × 8.0 screws 2 that secure the system board to the base enclosure through the processor support bracket.

Figure 5-34. Removing the System Board Screws




7. Use the MultiBay connector 1 to lift 2 the front of the system board until the board rests at an angle (Figure 5-35).

8. Slide the system board forward at an angle 3 and remove it from the base enclosure.

9. Remove the PC Card bezel 4 from the system board.

Figure 5-35. Removing the System Board

Reverse the above procedure to install the system board.




5.19 Modem Cable

✎

The modem cable is included in the Miscellaneous Cable Kit, spare part number 285268-001.





Fan (Section 5.15) f.

System board (Section 5.18)

2. Turn the system board bottom side up with the rear panel facing forward.




3. If the modem is installed on the system board, disconnect the modem cable from the modem 1 (Figure 5-36).

4. Disconnect the modem cable from the system board 2.

5. Remove the modem cable.

Figure 5-36. Removing the Modem Cable

When installing the modem cable, route the cable as shown in

Figure 5-36.



6

Specifications

This chapter provides physical and performance specifications.

Table 6-1

Computer

Dimensions

Height

Width

Depth

Nominal operating voltage

Average operating power

Peak operating power

Power in Suspend mode

Power in Hibernation mode

1.30 in

12.48 in

10.10 in

Weight (varies by configuration)

15.0-inch display,

MultiBay device,

1 memory expansion board

14.1-inch display,

MultiBay weight saver, 1 memory expansion board

6.40 lb

5.45 lb

Stand-alone power requirements

14.8 VDC

15.8 W

38 W

< 800 mW

< 100 mW

3.3 cm

31.7 cm

25.0 cm

2.92 kg

2.47 kg



Specifications

Table 6-1

Computer (Continued)

Temperature

Operating

Nonoperating

50° to 95° F

14° to 140° F

10° to 35° C

-10° to 60° C

Relative humidity (noncondensing)

Operating

Nonoperating

10% to 90%

5% to 95%, 101.6° F (38.7° C) maximum wet bulb temperature

Altitude (unpressurized)

Operating

Nonoperating

Shock

0 to 10,000 ft

0 to 30,000 ft

Operating

Nonoperating

Vibration

Operating

10 G, 11 ms, half-sine

60 G, 11 ms, half-sine

0 to 3,048 m

0 to 9,144 m

Nonoperating

0.5 G zero-to-peak, 10 to 500 Hz, 0.25 oct/min sweep rate

1.0 G zero-to-peak, 10 to 500 Hz, 0.5 oct/min sweep rate

✎

Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.



Specifications

Dimensions

Height

Width

Diagonal

Number of colors

Contrast ratio

Brightness

Pixel resolution

Pitch

Format

Configuration

Backlight

Character display

Total power consumption

Table 6-2

15.0-inch UXGA, TFT Display

9.00 in

11.94 in

15.0 in up to 16.8 million

150:1

120+ nit typical

Edge lit

80 × 25

4.20 W

22.86 cm

30.33 cm

38.10 cm

0.264 × 0.264 mm

1600 × 1200

RGB vertical stripe



Specifications

Dimensions

Height

Width

Diagonal


Contrast ratio

Brightness


Pitch

Format

Configuration

Backlight



Table 6-3

15.0-inch SXGA+, TFT Display

9.00 in

11.94 in


150:1

120+ nit typical

Edge lit

80 × 25

4.20 W

22.86 cm

30.33 cm

38.10 cm

0.264 × 0.264 mm

1280 × 1024

RGB vertical stripe



Specifications

Table 6-4

15.0-inch XGA, TFT Display

Dimensions

Height

Width

Diagonal


Contrast ratio

Brightness


Pitch

Format

Configuration

Backlight



9.00 in

11.94 in


150:1

120+ nit typical

Edge lit

80 × 25

4.20 W

22.86 cm

30.33 cm

38.10 cm

0.264 × 0.264 mm

1024 × 768

RGB vertical stripe



Specifications

Table 6-5

14.1-inch XGA, TFT Display

Dimensions

Height

Width

Diagonal


Contrast ratio

Brightness


Pitch

Format

Configuration

Backlight



11.22 in

8.46 in


150:1

120+ nits typical

Edge lit

80 × 25

4.2 W

20.50 mm

21.49 mm

35.81 mm

0.264 × 0.264 mm

1024 × 768

RGB stripe



Specifications

Table 6-6

Hard Drives

User capacity per drive

1

Drive height

Drive width

Interface type

60 GB

60.0 GB

9.5 mm

70 mm

ATA-5

40 GB

40.0 GB

9.5 mm

70 mm

ATA-5

30 GB

30.0 GB

9.5 mm

70 mm

ATA-5

20 GB

20.0 GB

9.5 mm

70 mm

ATA-5

Seek times (typical read, including setting)

Single track

Average

Full stroke

Logical blocks

3

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

117,210,240 78,140,160 58,605,120 39,070,080

Logical configuration

Cylinders

Heads

Sectors per track

16,383

16

63

16,383

16

63

16,383

16

63

16,383

16

63

1

1 GB = 1,073,741,824 bytes.

2

System capability may differ.

3

Actual drive specifications may differ slightly.

Certain restrictions and exclusions apply. Consult the Compaq Customer

Support Center for details.



Specifications

Table 6-6

Hard Drives (Continued)

60 GB

Physical configuration

Cylinders

3

Heads

Sectors per track

3

Bytes per sector

Buffer size

3

22,784

6

293 to 560

512

2 MB

4200 rpm Disk rotational speed

Transfer rate

40 GB

22,784

4

293 to 560

512

2 MB

4200 rpm

30 GB

25,800

2

398 to 731

512

512 KB

4200 rpm

20 GB

22,784

4

293 to 560

512

512 KB

4200 rpm

Interface max

(MB/s)

2

Media (MB/s)

3

66.6

109 to 203

66.6

109 to 203

100

155 to 256

66.6

109 to 203

1

1 GB = 1,073,741,824 bytes.

2

System capability may differ.

3

Actual drive specifications may differ slightly.

Certain restrictions and exclusions apply. Consult the Compaq Customer

Support Center for details.



Diskette size

Light

Height

Bytes per sector

Sectors per track

High density

Low density

Tracks per side

High density

Low density

Read/write heads

Average seek times

Track-to-track (high/low)

Average (high/low)

Settling time

Latency average

Table 6-7

Diskette Drive

3.5 in

On system

0.5 in (12.7 mm)

512

18 (1.44 MB)

9

80

80

2

3 to 6 ms

95 to 174 ms

15 ms

100 ms

Specifications



Specifications

Applicable disk

Center hole diameter

Disk diameter

Disk thickness

Track pitch

Access time

Random

Full stroke

Cache buffer

Data transfer rate

Sustained, 16X

Variable

Normal PIO Mode 4 (single burst)

Startup time

Stop time

Table 6-8

CD-ROM Drive

CD-ROM (Mode 1, 2, and 3)

CD-XA ready (Mode 2, Form 1 and 2)

CD-I ready (Mode 2, Form 1 and 2)

CD-R (read only)

CD Plus

Photo CD (single/multisession)

CD-Extra

Video CD

CD-WO (fixed packets only)

CD-Bridge

0.59 in 1.5 cm

0.047 in

1.6 µm

12 cm, 8 cm

1.2 mm

< 150 ms

< 300 ms

128 KB

150 KB/s at 1X

1500 to 3600 KB/s (10X to 24X)

16.66 KB/s

< 8 seconds

< 4 seconds



Specifications

Applicable disk


Disk diameter

Disk thickness

Track pitch

Access time

Random

Full stroke

Audio output level

Cache buffer


Max 24X CD

Max 8X DVD

Normal IO Mode 4 (single burst)

Startup time

Stop time

Table 6-9

DVD-ROM Drive

DVD-5, DVD-9, DVD-10

CD-ROM (Mode 1 and 2)

CD Digital Audio

CD-XA ready (Mode 2, Form 1 and 2)

CD-I ready (Mode 2, Form 1 and 2)

CD-R (read only)

CD Plus

Photo CD (single/multisession)

CD-Bridge

0.59 in 1.5 cm

0.047 in

0.74 µm

12 cm, 8 cm

1.2 mm

< 150 ms

< 225 ms

Line-out, 0.7 Vrms

512 KB

3600 KB/s (150 KB/s at 1X CD rate)

10,800 KB/s (1352 KB/s at 1X

DVD rate)

16.6 MB/s

< 12 seconds

< 3 seconds



Specifications

Table 6-10

CD-RW Drive


Disk diameter

Disk thickness

Track pitch

Access time

Random

Full stroke

Audio output level

Cache buffer


Sustained, 16X

Sustained, 4X CD-RW

Normal PIO Mode 4 (single burst)

Startup time

Stop time

0.59 in

0.47 in

0.74 µm

< 150 ms

< 225 ms

Line-out, 0.7 Vrms

128 KB

150 KB/s

5,520 KB/s

16.6 MB/s

< 15 seconds

< 6 seconds

0.39 cm

12 cm, 8 cm

1.19 cm



Specifications

Weight

Power supply

Rated input voltage

Rated input current

Rated frequency

Table 6-11

External AC Adapter

0.45 lb 0.21 kg

90 to 264 VAC (auto-switching)

< 60 W

50 to 60 Hz

Dimensions

Height

Width

Depth

Weight

Energy

4.0 Amp hour

Voltage

Amp-hour capacity

Watt-hour capacity

3.6 Amp hour

Voltage

Amp-hour capacity

Watt-hour capacity

Temperature

Operating

Nonoperating

Table 6-12

8-cell, Li ion Battery Pack

0.82 in

5.67 in

3.03 in

0.94 lb

14.4 V

4.0 Ah

57.6 Wh

14.4 V

3.6 Ah

51.8 Wh

50 to 104° F

-4 to 104° F

21 mm

144 mm

77 mm

0.43 kg

10 to 40° C

-20 to 60° C



Specifications

Table 6-13

System DMA

Hardware DMA System Function

DMA0 Available for audio

DMA1 Entertainment audio

(default; alternate = DMA0, DMA3, none)

DMA2

DMA3

DMA4

DMA5

DMA6

Diskette drive

ECP parallel port LPT1

(default; alternate = DMA0, none)

DMA controller cascading (not available)

Available for PC Card

Not assigned

DMA7 Not assigned

✎

PC Card controller can use DMA 1, 2, or 5.



Specifications

Table 6-14

System Interrupts

IRQ7

IRQ8

IRQ9

IRQ10

IRQ11

IRQ12

IRQ13

IRQ14

Hardware IRQ

IRQ0

IRQ1

IRQ2

IRQ3

IRQ4

IRQ5

IRQ6

System Function

System timer

Keyboard controller

Cascaded

COM2

COM1

Audio (default)*

Diskette drive

Parallel port

Real time clock (RTC)

Infrared

System use

System use

Internal point stick or external mouse

Coprocessor (not available to any peripheral)

IDE interface (hard drive and optical drive)

IRQ15 System use

✎

PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10,

IRQ11, or IRQ15. Either the infrared or the serial port may assert

IRQ3 or IRQ4.

*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,

IRQ10, or none.



Specifications

Table 6-15

System I/O Addresses

I/O Address (hex) System Function (shipping configuration)

000 - 00F DMA controller no. 1

010 - 01F

020 - 021

Unused

Interrupt controller no. 1

022 - 024

025 - 03F

02E - 02F

040 - 05F

Opti chipset configuration registers

Unused

87334 “Super I/O” configuration for CPU

Counter/timer registers

044 - 05F

060

061

062 - 063

064

065 - 06F

070 - 071

072 - 07F

080 - 08F

090 - 091

092

093 - 09F

0A0 - 0A1

Unused

Keyboard controller

Port B

Unused

Keyboard controller

Unused

NMI enable/real time clock

Unused

DMA page registers

Unused

Port A

Unused

Interrupt controller no. 2



Table 6-15

System I/O Addresses (Continued)


0A2 - 0BF

0C0 - 0DF

Unused

DMA controller no. 2

0E0 - 0EF

0F0 - 0F1

0F2 - 0FF

100 - 16F

Unused

Coprocessor busy clear/reset

Unused

Unused

170 - 177

178 - 1EF

1F0 - 1F7

1F8 - 200

201

202 - 21F

220 - 22F

230 - 26D

Secondary fixed disk controller

Unused

Primary fixed disk controller

Unused

Joystick (decoded in ESS1688)

Unused

Entertainment audio

Unused

26E - 26

278 - 27F

280 - 2AB

2A0 - 2A7

2A8 - 2E7

2E8 - 2EF

Unused

Unused

Unused

Unused

Unused

Reserved serial port

Specifications



Specifications

Table 6-15

System I/O Addresses (Continued)


2F0 - 2F7

2F8 - 2FF

Unused

Infrared port

300 - 31F

320 - 36F

370 - 377

378 - 37F

Unused

Unused

Secondary diskette drive controller

Parallel port (LPT1/default)

380 - 387

388 - 38B

38C - 3AF

3B0 - 3BB

3BC - 3BF

3C0 - 3DF

3E0 - 3E1

3E2 - 3E3

3E8 - 3EF

3F0 - 3F7

3F8 - 3FF

CF8 - CFB

CFC - CFF

Unused

FM synthesizer—OPL3

Unused

VGA

Reserved (parallel port/no EPP support)

VGA

PC Card controller in CPU

Unused

Internal modem

“A” diskette controller

Serial port (COM1/default)

PCI configuration index register (PCIDIVO-1)

PCI configuration data register (PCIDIVO-1)



Specifications

Table 6-16

System Memory Map

Size Memory Address

640 KB 00000000-0009FFFF

128 KB 000A0000-000BFFFF

48 KB 000C0000-000CBFFF

160 KB 000C8000-000E7FFF

64 KB 000E8000-000FFFFF

15 MB

58 MB

00100000-00FFFFFF

01000000-047FFFFF

58 MB

2 MB

4 GB

64 KB

04800000-07FFFFFF

08000000-080FFFFF

08200000-FFFEFFFF

FFFF0000-FFFFFFFF

System Function

Base memory

Video memory

Video BIOS

Unused

System BIOS

Extended memory

Super extended memory

Unused

Video memory (direct access)

Unused

System BIOS



A

Connector Pin Assignments

2

3

Pin

1

4

Signal

Transmit +

Transmit –

Receive +

Unused

Table A-1

RJ-45 Network Interface

1

2

3

4

5

6

7

8

6

7

Pin

5

8

Signal

Unused

Receive –

Unused

Unused

Maintenance and Service Guide A–1


Connector Pin Assignments

Table A-2

RJ-11 Modem

Pin

1

2

3

Signal

Unused

Tip

Ring

Pin

4

5

6

Signal

Unused

Unused

Unused

Table A-3

Universal Serial Bus

Pin

1

2

Signal

+5 VDC

Data –

Pin

3

4

Signal

Data +

Ground

A–2 Maintenance and Service Guide


Table A-4

S-Video


Pin

1

2

Signal

Ground (Y)

Ground (C)

Pin

3

4

Signal

Y-Luminance (Intensity)

C-Chrominance (Color)




1

14

5

6

3

4

Pin

1

2

Signal

Strobe*

Data bit 0

Data bit 1

Data bit 2

Data bit 3

Data bit 4

7

8

Data bit 5

Data bit 6

9 Data bit 7

*Signal is active low.

Table A-5

Parallel

25

13

12

13

14

15

Pin

10

11

Signal

Acknowledge*

Busy

Paper out

Select

Auto line feed*

Error*

16

17

Initialize printer*

Select in*

18-25 Signal ground




Table A-6

External Monitor

5

6

3

4

7

8

Pin

1

2

Signal

Red analog

Green analog

Blue analog

Not connected

Ground

Ground analog

Ground analog

Ground analog

6

11

1

10

15

5

11

12

13

14

15

Pin

9

10

Signal

+5 VDC

Ground

Monitor detect

DDC 2B data

Horizontal sync

Vertical sync

DDC 2B clock




Pin

1

Signal

Audio out

Pin

1

Signal

Audio in

Table A-7

Stereo Speaker/Headphone

1

2

Pin

2

Signal

Ground

Table A-8

Microphone

1

2

Pin

2

Signal

Ground



B

Power Cord Set Requirements

3-Conductor Power Cord Set

The computer’s wide range input feature permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC.

The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased.

Power cord sets for use in other countries must meet the requirements of the country where the computer is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider.

General Requirements

The requirements listed below are applicable to all countries:

■ The length of the power cord set must be at least 5.00 feet

(1.5 m) and a maximum of 6.50 feet (2.0 m).

■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.

■ The power cord set must have a minimum current capacity of

10 amps and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.

■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector, for mating with the appliance inlet on the back of the computer.

Maintenance and Service Guide B–1


Power Cord Set Requirements

Country-Specific Requirements

3-Conductor Power Cord Set Requirements

Country

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Italy

Japan

The Netherlands

Norway

Sweden

Switzerland

UTE

VDE

IMQ

METI

KEMA

NEMKO

SEMKO

SEV

Accredited Agency

EANSW

OVE

CEBC

CSA

DEMKO

FIMKO

1

1

1

1

1

3

1

1

1

1

1

2

Applicable Note Number

1

1

B–2 Maintenance and Service Guide


Power Cord Set Requirements

3-Conductor Power Cord Set Requirements

Country

United Kingdom

United States

Accredited Agency

BSI

UL

Applicable Note Number

1

2

Notes

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,

3-conductor. The wall plug must be a two-pole grounding type with a

NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a

Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide B–3


C

Screw Listing

This appendix provides specification and reference information for the screws used in the computer. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 285290-001.

Maintenance and Service Guide C–1


Screw Listing

Table C-1

Phillips M3.0 × 4.0 Screw

Color

Black

Qty.

3

Length

4.0 mm

Where used:

One screw that secures the hard drive to the computer

(documented in Section 5.3)

Thread

3.0 mm

Head

Width

5.0 mm

Figure C-1. Phillips M3.0 × 4.0 Screw Location

C–2 Maintenance and Service Guide


Screw Listing

Table C-1

Phillips M3.0 × 4.0 Screw (Continued)

Color

Black

Qty.

3

Length

4.0 mm

Thread

3.0 mm

Where used:

Two screws that secure the hard drive bezel to the hard drive


Head

Width

5.0 mm

Figure C-2. Phillips M3.0 × 4.0 Screw Locations



Screw Listing

Table C-2


Color

Silver

Qty.

2

Length

5.5 mm

Thread

2.0 mm

Where used:

Two screws that secure the connector cover to the computer


Head

Width

4.0 mm




Screw Listing

Table C-2


Color

Black

Qty.

2

Length

5.5 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

Two screws that secure the system board to the base enclosure on each side of the MultiBay connector (documented in Section 5.18)




Screw Listing

Table C-3


Color

Black

Qty.

4

Length

10.0 mm

Where used:

Two screws that secure the LED cover to the computer


Thread

2.0 mm

Head

Width

4.0 mm

C–6




Screw Listing

Table C-3


Color

Black

Qty.

4

Length

10.0 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

Two screws that secure the display hinge covers and display assembly to the computer (documented in Section 5.10)




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Where used:

Two screws that secure the keyboard shield to the computer


Thread

2.0 mm

Head

Width

4.0 mm

C–8




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

One screw that secures the top cover to the base enclosure in the hard drive bay (documented in Section 5.11)




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

1 Two screws that secure the top cover to the base enclosure near the fan assembly (documented in Section 5.11)

2 Two screws that secure the top cover to the base enclosure through the rear panel (documented in Section 5.11)




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Thread

2.0 mm

Where used:

One screw that secures the speaker assembly to the top cover


Head

Width

4.0 mm




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Thread

2.0 mm

Where used:

Two screws that secure the display release assembly to the top cover


Head

Width

4.0 mm

C–12




Screw Listing

Table C-4


Color

Gold

Qty.

13

Length

4.0 mm

Thread

2.0 mm

Where used:

Four screws that secure the TouchPad bracket to the top cover


Head

Width

4.0 mm




Screw Listing

Table C-5


Color

Black

Qty.

2

Length

9.0 mm

Thread

2.5 mm

Head

Width

4.0 mm

Where used:

Two screws that secure the display assembly to the computer through the rear panel (documented in Section 5.10)




Screw Listing

Table C-6


Color

Black

Qty.

14

Length

8.0 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

Nine screws that secure the top cover to the base enclosure through the bottom of the computer (documented in Section 5.11)




Screw Listing

Table C-6


Color

Black

Qty.

14

Length

8.0 mm

Where used:

Two screws that secure the top cover to the base enclosure


Thread

2.0 mm

Head

Width

4.0 mm




Screw Listing

Table C-6


Color

Black

Qty.

14

Length

8.0 mm

Thread

Head

Width

2.0 mm 4.0 mm

Where used:

Two screws that secure the left and right display supports to the base enclosure





Screw Listing

Table C-6


Color

Black

Qty.

14

Length

8.0 mm

Thread

Head

Width

2.0 mm 4.0 mm

Where used:

Two screws that secure the system board to the base enclosure through the processor support bracket (documented in Section 5.18)




A

AC adapter specifications

6–13

audio troubleshooting

2–25

B

base enclosure, spare part numbers

3–15

battery bay

1–46

, 1–54

battery bezel removal

5–5

spare part numbers

3–13 ,

5–5

battery light

1–46

battery pack removal

5–4

spare part numbers

3–13

battery power light

1–52

battery release latch

1–54 ,

5–4

battery specifications

6–13

battery, real time clock (RTC) removal

5–42

spare part number

3–11 ,

5–42

bottom components

1–53

C

cables, service considerations

4–2

caps lock light

1–52

Index

CD-ROM drive

OS loading problems

2–24

specifications

6–10

CD-RW drive, specifications

6–12

Compaq Diagnostics

2–1

, 2–7

components bottom

1–53

front

1–45

keyboard

1–49

left side

1–47

real panel

1–47

right side

1–45

top

1–51

Computer Setup

Advanced Menu

2–5

File Menu

2–3

overview

2–1

Security Menu

2–4

computer specifications

6–1

connector cover illustrated

3–16

location

1–53

removal

5–15

connector pin assignments external monitor connector

A–5

headphone jack

A–6

microphone jack

A–6

modem connector

A–2

Maintenance and Service Guide Index–1


Index monitor connector

A–5

network connector

A–1

parallel connector

A–4

RJ-11 jack

A–2

RJ-45 jack

A–1

speaker jack

A–6

S-video

A–3

USB connector

A–2

connectors, service considerations

4–2

cursor control keys

1–50

D

DC power jack

1–48

design overview

1–55

diagnostics configuration information

2–7

test information

2–8

digital audio button

1–52

disassembly sequence chart

5–2

diskette drive

OS loading problems

2–23

spare part number

3–13 ,

3–19

specifications

6–9

display illustrated

3–2

removal

5–22

spare part numbers

3–3

,

5–22

specifications

6–3

, 6–4 ,

6–5

, 6–6

display lid switch

1–51

display release assembly illustrated

3–16

removal

5–33

display release latch

1–46

display support illustrated

3–16

removal

5–45

DMA specifications

6–14

docking connector

1–53

docking connector cover, illustrated

3–16

docking station, troubleshooting

2–18

drive indicator light

1–52

drives, preventing damage

4–3

DVD-ROM drive

OS loading problems

2–24

specifications

6–11

E

Easy Access Buttons

1–51

EasyScroll

1–52

electrostatic discharge

4–4

,

4–7

embedded numeric keypad

1–50

external monitor connector location

1–48

pin assignments

A–5

F

fan removal

5–38

spare part number

3–11 ,

Index–2 Maintenance and Service Guide


Index fan channel illustrated

3–16

removal

5–46

features

1–41

feet illustrated

3–16

locations

5–9

Fn key

1–50

front components

1–45

function keys

1–50

G

grounding equipment and methods

4–6

H

hard drive

OS loading problems

2–20

removal

5–7 ,

5–8

spare part numbers

3–9

,

3–19

specifications

6–7

hard drive bay

1–46

, 1–54

hard drive bezel removal

5–8

spare part numbers

3–9

hard drive retention screw

1–54

headphone jack location

1–48

pin assignments

A–6

hinge covers illustrated

3–16

removal

5–25

I

I/O address specifications

6–16

illustrated parts catalog

3–1

infrared port

1–47

interrupt specifications

6–15

K

keyboard illustrated

3–2

removal

5–18

spare part numbers

3–7

,

5–18

troubleshooting

2–28

keyboard components

1–49

keyboard shield illustrated

3–16

removal

5–20

L

LED cover illustrated

3–2

removal

5–16

spare part number

3–5

,

5–16

left side components

1–47

Logo Kit, spare part number

3–20

M

mass storage devices

3–18

memory expansion board replacement

5–9

spare part numbers

3–15

memory expansion compartment

1–54



Index

Index–4 memory expansion compartment cover illustrated

3–16

removal

5–10

memory map specifications

6–19

microphone

1–52

microphone jack location

1–48

pin assignments

A–6

mini PCI board removal

5–12

spare part numbers

3–15

mini PCI compartment

1–54

mini PCI compartment cover illustrated

3–16

removal

5–13

Miscellaneous Cable Kit components

3–11

spare part number

3–11

Miscellaneous

Plastics/Hardware Kit components

3–16

, 3–17

spare part numbers

3–5

,

3–17

models

1–2

modem removal

5–12

spare part numbers

3–15

troubleshooting

2–30

modem cable removal

5–49

spare part number

3–11

modem connector location

1–48

pin assignments

A–2

monitor connector location

1–48

pin assignments

A–5

MultiBay

1–48

, 1–54

MultiBay battery pack, spare part number

3–13

MultiBay device removal

5–6

spare part numbers

3–13

MultiBay release latch

1–54

,

5–6


3–16

N

network connector location

1–48

pin assignment

A–1

network, troubleshooting

2–30

nonfunctioning device, troubleshooting

2–18

, 2–27

num lock key

1–50

num lock light

1–51

numeric keypad

1–50

O

operating system loading, troubleshooting

2–19

optical drive, spare part numbers

3–13 ,

3–19

P

packing precautions

4–4

parallel connector location

1–47

pin assignments

A–4

parts catalog

3–1

password, clearing

1–43



Index

PC Card bezel illustrated

3–16

removal

5–48

PC Card eject button

1–48

PC Card slot

1–48


3–16

plastic parts

4–2

pointing device, troubleshooting

2–29

port replicators, spare part numbers

3–20

power button

1–52

power cord, spare part numbers

3–20

,

3–21

power light

1–51

power management features

1–44

power, troubleshooting

2–12

power/Standby light

1–46

,

1–52

processor removal

5–40

spare part numbers

3–11 ,

5–40

R

real time clock (RTC) battery removal

5–42

spare part number

3–11 ,

5–42

rear panel components

1–47

removal and replacement preliminaries

4–1

procedures

5–1

right side components

1–45

RJ-11 jack location

1–48

pin assignments

A–2

RJ-45 jack location

1–48

pin assignments

A–1

RTC battery removal

5–42

spare part number

3–11 ,

5–42

S

Screw Kit, spare part number

3–21

security cable slot

1–46

serial number

1–54

, 3–1 ,

5–2

service considerations

4–2

speaker assembly removal

5–31

spare part number

3–11

speaker jack location

1–48

pin assignments

A–6

speakers

1–46

specifications

AC adapter

6–13

battery

6–13

CD-ROM drive

6–10

CD-RW drive

6–12

computer

6–1

diskette drive

6–9

display

6–3 ,

6–4 ,

6–5 ,

6–6

DMA

6–14

DVD-ROM drive

6–11

hard drive

6–7



Index

I/O addresses

6–16

interrupts

6–15

memory map

6–19

static shielding materials

4–8

stereo speaker jack location

1–48

pin assignments

A–6

S-Video connector location

1–48

pin assignments

A–3

system board removal

5–44

spare part numbers

3–13 ,

5–44

system memory map

6–19

T

tools required

4–1

top components

1–51

top cover removal

5–26

spare part numbers

3–9

,

5–26

TouchButton board removal

5–35

spare part numbers

3–9

,

5–35

TouchPad location

1–52

removal

5–35

spare part number

3–9 ,

5–35

TouchPad bracket illustrated

3–16

removal

5–36

TouchPad buttons

1–52

transporting precautions

4–4

troubleshooting audio

2–25

Compaq Diagnostics

2–7

Computer Setup

2–2

docking station

2–18

flowcharts

2–10

keyboard

2–28

modem

2–30

network

2–30

nonfunctioning device

2–18 ,

2–27

operating system loading

2–19

overview

2–1

pointing device

2–29

power

2–12

video

2–16

U

universal serial bus (USB) connector location

1–48

pin assignments

A–2

V

vents

1–46 ,

1–47 ,

1–53

video troubleshooting

2–16

volume control buttons

1–52

W

Windows application key

1–50

Windows logo key

1–50

workstation precautions

4–5

Index–6 Maintenance and Service Guide

Compaq EVO M800c Maintenance and Service Guide

Maintenance and Service Guide

Evo Notebook N800c,

Evo Notebook N800v,

Evo Notebook N800w, and

Presario 2800 Mobile PC Series

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 Computer External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics

Utilities

Selecting Computer Setup or Compaq

Diagnostics

Using Computer Setup

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Compaq Diagnostics

Obtaining, Saving, or Printing

Configuration Information

Obtaining, Saving, or Printing Diagnostic

Test Information

2.3 Troubleshooting Flowcharts

Flowchart 2.1—Initial Troubleshooting

Flowchart 2.2—No Power, Part 1

Flowchart 2.3—No Power, Part 2

Flowchart 2.4—No Power, Part 3

Flowchart 2.5—No Power, Part 4

Flowchart 2.6—No Video, Part 1

A

Flowchart 2.7—No Video, Part 2

Flowchart 2.8—Nonfunctioning Docking Station

(if applicable)

Flowchart 2.9—No Operating System (OS) Loading

Flowchart 2.10—No OS Loading from Hard Drive, Part 1

Flowchart 2.11—No OS Loading from Hard Drive, Part 2

Flowchart 2.12—No OS Loading from Hard Drive, Part 3

Flowchart 2.13—No OS Loading from Diskette Drive

Flowchart 2.14—No OS Loading from CD- or

DVD-ROM Drive

Flowchart 2.15—No Audio, Part 1

Flowchart 2.16—No Audio, Part 2

Flowchart 2.17—Nonfunctioning Device

Flowchart 2.18—Nonfunctioning Keyboard

Flowchart 2.19—Nonfunctioning Pointing Device

Flowchart 2.20—No Network or Modem Connection

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer System Major Components

3.3 Miscellaneous Plastics/Hardware

Kit Components

3.4 Mass Storage Devices

3.5 Miscellaneous

Removal and Replacement

Preliminaries

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to

Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting

Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

Removal and Replacement

Procedures

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Computer for

Disassembly

5.4 Computer Feet

5.5 Memory Expansion Board