Compaq Presario 7360 User's Guide

Including:

• Model-Specific Features

• Safety & Comfort Guide

• Service & Support Information

Internet PC User’s Guide

Table of Contents

Contents

CHAPTER 1

Using this Guide

Text Conventions...................................................................................................................1-1

Special Messages .................................................................................................................1-2

Locating Help ........................................................................................................................1-2

Glossary ........................................................................................................................1-2

Index .............................................................................................................................1-2

Troubleshooting.............................................................................................................1-2

Understanding Your Service and Support Options ..........................................................1-3

CHAPTER 2

Checking Your Connections

Identifying the Front Components on Your Internet PC ...........................................................2-2

Identifying the Rear Components on Your Internet PC ............................................................2-4

Rear Connectors ...................................................................................................................2-5

CHAPTER 3

Turning On and Turning Off Your Internet PC

Turning On Your Internet PC ..................................................................................................3-2

Recovering from a Locked Program or System ......................................................................3-2

Recovering from a Locked Program ...............................................................................3-2

Recovering from a Locked System.................................................................................3-2

Turning Off Your Internet PC..................................................................................................3-3

Shutting Down Your Internet PC Using the Microsoft Windows Start Menu .....................3-3

Shutting Down Your Internet PC Using the Power Button................................................3-4 i

ii Table of Contents

Recovering from a Loss of Electrical Power........................................................................... 3-4

Power Surges and Sags ................................................................................................ 3-4

Using a Surge Suppressor ............................................................................................. 3-5

Restarting Your Computer After a Power Failure ............................................................ 3-5

Electrical Storms ........................................................................................................... 3-5

CHAPTER 4

Saving Energy Using Sleep and Power Management

Accessing the Microsoft Windows Power Management Settings ........................................... 4-1

Preset Power Schemes ................................................................................................. 4-1

Creating a Personal Power Scheme ...................................................................................... 4-2

Identifying the Power Status Lights ....................................................................................... 4-3

The Power Status Light ................................................................................................. 4-3

The Hard Drive Activity Light ......................................................................................... 4-3

Using the Power Button ........................................................................................................ 4-4

Activating the Sleep Mode .................................................................................................... 4-4

Activating Sleep through the Microsoft Windows Start Menu ......................................... 4-5

Activating Sleep Using the Sleep Button ........................................................................ 4-5

Waking Up Your Computer ............................................................................................ 4-5

CHAPTER 5

Introducing the Features of Your Internet PC

Working with the Internet Keyboard ...................................................................................... 5-1

Using the Internet Button Suite ............................................................................................. 5-1

Using the Multimedia Easy Access Buttons ........................................................................... 5-4

Using Additional Button Features of Your Keyboard ............................................................... 5-5

Reprogramming Your Easy Access Buttons ........................................................................... 5-6

Disabling and Enabling the Easy Access Buttons ........................................................... 5-6

Working with the Standard Keyboard Keys............................................................................ 5-7

Keyboard Status Lights ......................................................................................................... 5-9

Table of Contents iii

Using the Scroll Mouse........................................................................................................5-10

Understanding Scroll Mouse Functions................................................................................5-11

Scrolling and Zooming with the Mouse................................................................................5-12

Choosing Scroll Mouse Options ...........................................................................................5-12

Using CyberJump and HyperJump.......................................................................................5-13

Inserting and Removing a CD or DVD...................................................................................5-16

Playing an Audio CD ............................................................................................................5-17

Playing a non DVD Video CD................................................................................................5-17

Identifying Your Storage Drives............................................................................................5-18

Identifying Your Hard Drive Size ..........................................................................................5-18

Using Your Diskette Drive ....................................................................................................5-19

Write-Protecting a Diskette ..........................................................................................5-19

CHAPTER 6

Introducing Microsoft Windows

Finding Help..........................................................................................................................6-1

Windows Help................................................................................................................6-1

Customizing the Windows Desktop........................................................................................6-2

Arranging Icons .............................................................................................................6-3

Selecting a Background .................................................................................................6-3

Adding a Screen Saver ..................................................................................................6-4

Searching for Files ................................................................................................................6-4

Creating New Folders ............................................................................................................6-5

Deleting Files and Folders .....................................................................................................6-5

Creating Shortcuts ................................................................................................................6-6

Using Microsoft Windows Accessories...................................................................................6-7

Installing Additional Software ................................................................................................6-8

Installing Software from a CD or Diskette.......................................................................6-8

Installing a Downloaded Program File ............................................................................6-9

iv Table of Contents

CHAPTER 7

Identifying and Removing Computer Viruses

Recognizing a Computer Virus .............................................................................................. 7-1

Using McAfee Anti-Virus Software......................................................................................... 7-1

Scanning for Viruses ..................................................................................................... 7-2

Creating an Anti-Virus Emergency Diskette ................................................................... 7-3

Using an Anti-Virus Emergency Diskette........................................................................ 7-4

Keeping Your Anti-Virus Software Current ............................................................................. 7-5

CHAPTER 8

Learning about Your Modem (available on select models only)

Performance Features .......................................................................................................... 8-1

Identifying Your Modem ........................................................................................................ 8-1

Connecting Your 56K V.90 Modem........................................................................................ 8-2

56K ITU V.90 Standard.......................................................................................................... 8-3

Understanding Point-to-Point Connections ............................................................................ 8-3

Getting the Latest Modem Information .................................................................................. 8-3

CHAPTER 9

Surfing the Internet

Internet Addresses (URLs)..................................................................................................... 9-1

Understanding the World Wide Web ...................................................................................... 9-2

Choosing an Internet Service Provider................................................................................... 9-2

Using a Web Browser ........................................................................................................... 9-3

Microsoft Internet Explorer ............................................................................................ 9-3

Surfing the Internet with Your Keyboard................................................................................ 9-4

Surfing Tips .......................................................................................................................... 9-6

Accessing a Search Engine ........................................................................................... 9-6

Using a Search Engine .................................................................................................. 9-7

Table of Contents v

CHAPTER 10

Maintaining Your Internet PC

Cleaning Your Internet PC....................................................................................................10-1

Exterior Surfaces .........................................................................................................10-1

Keyboard .....................................................................................................................10-1

Monitor........................................................................................................................10-1

Mouse .........................................................................................................................10-1

Using System Maintenance Features...................................................................................10-2

CHAPTER 11

Upgrading Your Internet PC

Preparing to Upgrade Your Internet PC ................................................................................11-2

Identifying the Major Components of Your Internet PC .........................................................11-3

Removing the Cover ............................................................................................................11-5

Replacing the Cover ............................................................................................................11-5

Identifying Power Supply and Data Cables...........................................................................11-6

Power Supply Cables ...................................................................................................11-6

Data Cables .................................................................................................................11-7

Moving the Power Supply....................................................................................................11-8

Identifying System Board Components ..............................................................................11-10

Installing an Expansion Card..............................................................................................11-12

Determining Expansion Card Compatibility.................................................................11-12

Inserting an Expansion Card ......................................................................................11-12

Adding or Replacing Memory Modules ..............................................................................11-15

Installing Additional Memory......................................................................................11-16

Replacing the Real-Time Clock Battery..............................................................................11-18

Locating the Battery...................................................................................................11-19

Replacing a Battery....................................................................................................11-20

vi Table of Contents

CHAPTER 12

Understanding Your Service and Support Options

Compaq Support................................................................................................................. 12-1

Using Compaq Diagnostics ................................................................................................. 12-2

Testing Equipment ...................................................................................................... 12-3

System Record ................................................................................................................... 12-4

Compaq Service Connection ............................................................................................... 12-5

Overview..................................................................................................................... 12-5

Turning Compaq Service Connection On and Off.......................................................... 12-5

How it Works............................................................................................................... 12-6

Compaq Service Connection Privacy and Data Security Statement .............................. 12-6

Internet Support.................................................................................................................. 12-7

Drivers................................................................................................................................ 12-8

Installing Drivers for New Hardware ............................................................................ 12-8

Reinstalling Deleted Drivers......................................................................................... 12-8

CHAPTER 13

Troubleshooting Guide

Helpful Hints ....................................................................................................................... 13-1

Understanding This Guide ................................................................................................... 13-1

Contacting a Compaq Authorized Service Provider ............................................................ 13-18

Table of Contents vii

CHAPTER 14

Safety and Comfort

Promoting a Safe and Comfortable Work Environment.........................................................14-2

Important Choices........................................................................................................14-2

Take Action for Safety and Comfort..............................................................................14-2

Key Principles .....................................................................................................................14-3

Finding Your Comfort Zone ..................................................................................................14-4

A Range of Positions ....................................................................................................14-4

Feet, Knees, and Legs .................................................................................................14-6

Back............................................................................................................................14-7

Forearms, Wrists, and Hands .......................................................................................14-8

Shoulders and Elbows .................................................................................................14-9

Eyes ..........................................................................................................................14-10

Arranging Your Work Area .................................................................................................14-11

Monitor......................................................................................................................14-11

Keyboard and Pointing Device....................................................................................14-13

Arm Supports and a Palm Rest ..................................................................................14-15

Papers and Books......................................................................................................14-16

Phone........................................................................................................................14-17

Working in Comfort ...........................................................................................................14-18

Using a Notebook Computer ......................................................................................14-18

Typing Style...............................................................................................................14-19

Pointing Style ............................................................................................................14-21

Using a Keyboard on a Sofa .......................................................................................14-22

Taking Breaks and Varying Your Tasks ......................................................................14-23

Monitoring Your Health Habits and Exercise ...............................................................14-25

Organizing Your Adjustments ............................................................................................14-26

From the Ground Up ..................................................................................................14-26

From the Top Down ...................................................................................................14-26

viii Table of Contents

Self-Check........................................................................................................................ 14-27

Seated Position ......................................................................................................... 14-27

Shoulders, Arms, Wrists, and Hands.......................................................................... 14-27

Eyes.......................................................................................................................... 14-28

Typing Style .............................................................................................................. 14-28

Keyboard and Pointing Device ................................................................................... 14-28

Monitor ..................................................................................................................... 14-29

Notebook Computing................................................................................................. 14-29

General Prevention.................................................................................................... 14-30

Electrical and Mechanical Safety Information .................................................................... 14-31

Introduction............................................................................................................... 14-31

Product Safety Policy and General Practice................................................................ 14-31

Installation Requirements .......................................................................................... 14-32

General Precautions for Compaq Products................................................................. 14-33

Precautions for Portable Computer Products.............................................................. 14-38

Precautions for Server and Network Products............................................................ 14-38

Precautions for Products with External Television Antenna Connectors ..................... 14-40

Antenna Grounding ................................................................................................... 14-42

Precautions for Products with Modems, Telecommunications, or

Local Area Network Options ...................................................................................... 14-43

Precautions for Products with Laser Devices ............................................................. 14-44

Laser Information ...................................................................................................... 14-45

For More Information ........................................................................................................ 14-46

Table of Contents ix

CHAPTER 15

Government Approvals

Federal Communications Commission Notice ......................................................................15-1

Modifications ...............................................................................................................15-1

Cables .........................................................................................................................15-1

Declaration of Conformity for Products Marked with the FCC Logo (United States Only) .......15-2

Canadian Notice ..........................................................................................................15-2

Telecom Network Approvals................................................................................................15-3

U.S. Regulations Governing the Use of Modems ..................................................................15-3

Ringer Equivalence Number (REN) ...............................................................................15-4

Telephone Consumer Protection Act of 1991 .......................................................................15-5

Safety .................................................................................................................................15-5

Batteries......................................................................................................................15-5

Power Cords ................................................................................................................15-6

Laser Assemblies ........................................................................................................15-6

CDRH Regulations........................................................................................................15-6

Using the Computer .....................................................................................................15-8

Locating the Regulatory Compliance Markings Labels..................................................15-9

Energy Compliance ...........................................................................................................15-10

Glossary

Index

x Table of Contents

Using this Guide 1-1

Chapter 1

Using this Guide

Thank you for buying a Compaq Internet PC. This User’s Guide will help you to familiarize yourself with the features of your Internet PC, as well as with safety and government approval information.

Please take a moment to familiarize yourself with the special text and messages used throughout this guide.

Text Conventions

The examples below explain the specially formatted text used in this guide.

•

Keyboard key names appear in bold type: Home, End, Backspace, Tab

•

Keyboard keys that must be pressed at the same time to perform a task appear in bold type with a plus (+) between the key names: Ctrl+Home

•

Drives appear as capital letters: drive C

•

Folder names appear with initial capital letters: Favorites

•

File names appear in italics with an initial capital letter: Setup.exe

•

Command line statements appear in lower case bold type: a:\install

•

Names of icons appear in bold type followed by a picture of the icon:

My Computer

G

icon

•

Menu items appear in bold type: Programs, Accessories

+

NOTE: The appearance of your computer may differ from that shown in this guide, depending on model and geographic location.

1-2 Using this Guide

Special Messages

The following words and symbols have special meaning in this guide.

*

HINT: Helpful hints that will make using your computer easier and faster.

+

NOTE: Important information concerning the operation of your Internet PC.

`

CAUTION: Failure to follow directions may result in equipment damage or loss of data.

a

WARNING: Failure to follow directions may result in bodily harm or loss of life.

Locating Help

Compaq provides you with several resources to help you learn about your Internet

PC. These resources include the following:

Glossary

Computer terms that may be unfamiliar to you are identified in the glossary.

Index

The index is a comprehensive list of the topics covered in this guide.

Troubleshooting

The Troubleshooting section shows how to fix many common computer-related issues.

Using this Guide 1-3


Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems.

If you need further technical support, visit the Compaq Web site at: www.compaq.com

Compaq Technical Support telephone numbers are listed in the Limited Warranty

Statement.

+

NOTE: Locate the model and serial numbers for your computer before you call technical support. Write these numbers below for future use.

Computer Information

Purchase Date

Store Name

Computer Model Number

Computer Serial Number

Monitor Model Number

Monitor Serial Number

1-4 Using this Guide

Checking Your Connections 2-1

Chapter 2

Checking Your Connections

The following graphics show how to connect devices to your Internet PC as well as identify all connectors.

+

NOTE: The view shown may differ slightly from your Internet PC.

2-2 Checking Your Connections

Identifying the Front Components on Your Internet PC

No.

1

CD Drive

2

CD Drive Status Light

3

Diskette Drive

4

Diskette Drive Activity Light

5

Hard Drive Activity Light

6

CD Drive Eject/Load Button

7

Diskette Drive Eject Button

8

Power Button

9

Power Status Light

Components

This page was intentionally left blank.



Identifying the Rear Components on Your Internet PC

+



Rear Connectors

No.

5

6

7

3

4

1

2

q

8

9 w e r

Icon

Z

T

W

²

V

½

¾

:

S t

ä

^^^^ or Line

ð

or Phone

Mouse

Internet Keyboard

USB Ports (2)

Serial Port

Parallel Port

SVGA Monitor Port

Audio Out

Audio In

Microphone

Gameport

Voltage Select Switch

AC Power Connector

Component

Modem Line In (*The appearance of your modem may vary.)

Modem Line Out (*The appearance of your modem may vary.)

* For more information on the 56K V.90 PCI modem, refer to the Learning About Your Modem section or for information on the digital modem, refer to the DSL/56K modem feature guide.


Turning On and Turning Off Your Internet PC

3-1

Chapter 3

Turning On and Turning Off Your Internet PC

Your Internet PC is equipped with a Power button on the front of the computer.

Power Button and Status Lights

No.

1

Power Button

2


3

Power Status Light

Components

3-2


Turning On Your Internet PC

To turn on the computer, press the Power button on the front of the computer. The power status light will glow green, showing that the computer is on.

+ NOTE: The Sleep button on the Compaq Internet Keyboard will only put the computer into the Sleep mode or wake it from the Sleep mode. The Sleep button will not turn on or shut down the computer.

Recovering from a Locked Program or System

Recovering from a Locked Program

To close a program that has stopped responding, complete the following steps:

1.

Press Ctrl+Alt+Delete. The Close Program window is displayed.

2.

Select the name of the program that is not responding.

3.

Click End Task.

4.

A message prompting you to close the program is displayed. Click End Task.

+

NOTE: Learn to save your work often. Work that has not been saved may be lost when a program or the computer stops responding.

Recovering from a Locked System

If the computer stops responding to mouse movement or pressing a key on the keyboard has no effect, complete the following steps:

1.

To turn off the computer, press and hold the Power button for 4 seconds.

5.

Press the Power button again to turn on the computer.

ScanDisk, a Microsoft Windows utility program, will automatically run. ScanDisk will determine if the improper shutdown caused any errors on the hard drive.

Errors may occur if the Microsoft Windows operating system was not able to properly close all files before the shutdown. If no errors are found, the restart process will continue. If ScanDisk does detect errors, follow the instructions shown to continue the restart process. Work that was not saved prior to the lockup may be lost.


3-3

Turning Off Your Internet PC

To protect your data, save and close all files and exit all programs before shutting down your Internet PC.

`

CAUTION: Pressing the Power button for 4 seconds or more will completely turn off the computer without properly shutting down Microsoft Windows. The 4-second off feature should only be used when it is necessary to restart the computer if you experience a system lockup. You will not be prompted to save open files; work that you have not saved will be lost.

You can shut down your Internet PC by pressing the Power button or by using the

Microsoft Windows Start menu.

Shutting Down Your Internet PC Using the Microsoft Windows

Start Menu

To shut down your Internet PC, complete the following steps:

1.

Save and close all open files.

6.

Exit all programs.

7.

From the Windows Taskbar, click the Start button, then click Shut Down.

8.

Click Shut down the computer.

9.

Click OK.

Within a short time, the power status light will cease to glow, indicating that the computer is off.

To turn on the computer again, press the Power button.

3-4


Shutting Down Your Internet PC Using the Power Button

To shut down your Internet PC, complete the following steps:

1.

Save and close all open files.

10.

Exit all programs.

11.

Press the Power button.

If you have inadvertently left any files open, you will be prompted to save your work. Once you save any open files, the shut down process will automatically continue.

Within a short time, the power status light will cease to glow, indicating that the computer is off.

To turn on the computer again, press the Power button.

Recovering from a Loss of Electrical Power

Loss of electrical power will cause your Internet PC to automatically turn off. This may cause loss of data because the Microsoft Windows operating system is not able to properly close all files and programs. To protect your data, learn to save your work frequently.

Loss of power may be caused by one of the following:

•

Electrical power service is interrupted.

•

Power cord is accidentally disconnected.

Power Surges and Sags

If power surges or sags, the display and status lights may flicker and the computer may automatically restart. If an improper shutdown occurs, ScanDisk, a Microsoft

Windows utility program, will automatically run once power is restored to the computer. ScanDisk will determine if the improper shutdown caused any errors on the hard disk. These errors may occur if the Microsoft Windows operating system was not able to properly close all files before the shutdown. If no errors are found, the restart process will continue. If ScanDisk does detect errors, follow the instructions shown to continue the restart process. Work that was not saved prior to the lockup may be lost.


3-5

Using a Surge Suppressor

Use of a surge suppressor, line conditioner, or uninterruptible power supply (UPS), may help to protect your computer from damage that may be caused by power surges or sags.

Restarting Your Computer After a Power Failure

If a power failure occurs or you accidentally disconnect the power cord while the computer is turned on, turn off the computer until you are sure normal service has been restored. The next time you turn on the computer, ScanDisk may run to check the hard disk for errors that may have been caused by the improper shutdown.

Electrical Storms

If you are expecting an electrical storm to pass through your area, it is a good idea to ensure that your Internet PC is turned off. You should disconnect the modem line from the telephone wall jack and remove all the computer power cords from electrical outlets.

3-6


Saving Energy Using Sleep and Power Management

Chapter 4

Saving Energy Using Sleep and Power Management

4-1

Microsoft Windows is equipped with a power management utility program that enables you to reduce the power consumed by your Internet PC. You can set the power management properties so that certain devices turn off after a predetermined period of inactivity.

Accessing the Microsoft Windows Power Management

Settings

To access the Microsoft Windows Power Management program, complete the following steps:

1.

From the Windows Taskbar, click the Start button, point to Settings, and then click Control Panel.

2.

Double-click the Power

æ

icon. The Power Management Properties window is displayed.

Preset Power Schemes

The following preset power schemes are available:

Preset Option

Home/Office Desk

Portable/Laptop

Always On

Microsoft Windows Power Schemes

System goes to

Standby after

20 minutes of no activity


Never

Monitor turns off after




Hard Disk turns off after



1 hour of no activity

Your Internet PC power scheme is set to Home/Office Desk. Once the specified amount of time has elapsed, the device enters Sleep mode. Components in Sleep mode rapidly return to a fully active state once activity is detected.

4-2 Saving Energy Using Sleep and Power Management

Creating a Personal Power Scheme

If you find that the preset power management schemes do not fit your work habits, you can create a personal power scheme.

To create your own personal power scheme, complete the following steps:

1.

From the Windows Taskbar, click Start, point to Settings, and then click

Control Panel.

2.

Click the Power Management

æ

icon.

3.

Complete the following steps in the Power Management Properties window: a.

Ensure the Home/Office Desk power scheme is selected.

b.

Click the down arrow next to System standby and select the amount of time that passes before the computer goes into Sleep mode.

c.

Click the down arrow next to Turn off monitor and select the amount of time that passes before the monitor goes into Sleep mode.

d.

Click the down arrow next to Turn off hard disks and select the amount of time that passes before the hard drive goes into Sleep mode.

4.

Click Save As and type in a name for your personal power scheme.

5.

Click OK. Your personal power scheme is now activated.

Saving Energy Using Sleep and Power Management

Identifying the Power Status Lights

The status lights on the front of your Internet PC indicate the present state of the computer. The power status light next to the sun

˜

icon indicates the current power status of your computer. The light next to the hard drive activity

¡

icon glows when the hard drive is active.

4-3

Power Button and Status Lights

No.

1

Power Button

2


3

Power Status Light

Components

The Power Status Light

The power status light will glow green, amber, or will be off.

•

Green indicates that the computer is in the Active mode.

•

Amber indicates that the computer is in the Sleep mode.

•

No light indicates that the computer is off.

The Hard Drive Activity Light

The hard drive activity light glows green when the hard drive is active.


Using the Power Button

When pressed, the Power button can perform the following functions:

•

Turns on the computer.

•

Wakes your computer from the Sleep mode.

•

Shuts down the computer.

•

Completely turns off the computer if pressed for more than 4 seconds.

`

CAUTION: Pressing the Power button for 4 seconds or more will completely turn off the computer without properly shutting down Microsoft Windows. The 4-second off feature should only be used when it is necessary to restart the computer if you experience a system lockup. You will not be prompted to save open files; work that you have not saved will be lost.

It is very important that you save all data before your computer enters the Sleep mode. Unsaved data may be lost if the following events occur:

•

Computer is shut down while in the Sleep mode.

•

Electrical power fails while your computer is in Sleep mode.

`

CAUTION: Unsaved information will be lost if you shut down your computer or it loses power prior to wakeup.

Activating the Sleep Mode

The Sleep mode is a low power standby state that reduces the amount of electrical power consumed by your Internet PC while you are not actively using it. Microsoft

Windows Power Management will automatically put your Internet PC into the

Sleep mode once the power scheme timers expire. Or, you may choose to activate

Sleep mode immediately using one of the following methods:

+ NOTE: The Sleep button on your Compaq Internet Keyboard can only be used to put the computer into the Sleep mode. Pressing it will not turn on or turn off the computer.

Saving Energy Using Sleep and Power Management 4-5

Activating Sleep through the Microsoft Windows Start Menu

To put your computer into Sleep mode through the Microsoft Windows Start menu, complete the following steps:

1.

Save all your work and exit all programs.

2.

From the Windows Taskbar, click the Start button, then click Shut Down.

3.

Click Standby.

4.

Click OK.

The power status light will become amber, indicating that the computer is in the

Sleep mode.

Activating Sleep Using the Sleep Button

To put your computer into the Sleep mode, you can press the Sleep button on your

Compaq Internet Keyboard.

No.

1

The Sleep Button

Components

Waking Up Your Computer

To wake your computer from the Sleep mode, press the Power button on the front of the computer or press the Sleep button on your Compaq Internet Keyboard. The power status light on your computer will become green, indicating that the system is active.


Introducing the Features of Your Internet PC

Chapter 5

Introducing the Features of Your Internet PC

5-1

Working with the Internet Keyboard

Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following:

•

Internet Button Suite

•

Multimedia Easy Access buttons

Using the Internet Button Suite

The Internet buttons allow easy access to the following:

• e-mail

•

Internet searches

• your favorite Web sites

• electronic shopping

5-2 Introducing the Features of Your Internet PC

Internet Button Suite

No.

Icon

1

United States

2

Instant E-Mail provides one-touch access for sending and reading your

E-mail.

2

3

4

-

Daily Destination takes you to personalized news, weather, sports, and financial information from around the world.

$

3

My Presario is your instant connection to Compaq for product information, helpful hints, performance updates, service, and more.

Instant Internet provides your daily start point to the Internet. It connects you to a personalized Web page filled with local weather, news, sports, and financial information.

All Other Countries Outside the United States


E-mail using Microsoft Outlook

Express.

Community takes you to a predefined Web site that provides unique services for communication over the Internet.



Introducing the Features of Your Internet PC 5-3

No.

Icon

5

6

United States

©

*

Instant Search accesses a default

Web site that helps you locate information on the Internet.

Online MarketPlace takes you to an electronic shopping experience.

Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button.


Instant Search accesses a default

Web site that helps you locate information on the Internet.

Instant Answer provides you with a central location to obtain specific information about your Internet PC.

7

°

Retail Central provides an instant connection to your computer store and a variety of leading consumer companies.

Secure E-Commerce/Featured Web

Site takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button.

+ NOTE: For the Internet Button Suite to operate, you must be connected to the

Internet. Until you set up your Internet service provider (ISP), each Internet button will launch the Compaq Internet Setup process.

5-4


Using the Multimedia Easy Access Buttons

The Multimedia Easy Access buttons allow you to easily do the following:

• control your CDs and DVDs

• change the volume

• skip tracks

• mute the sound

• eject or load CDs and DVDs

These buttons are not programmable.

Multimedia Easy Access Buttons

No.

1

2

3

4

5

Icon Component

ˆ

Play/Pause starts or stops CD or DVD temporarily.

‹

Rewind/Previous Track skips to the previous track.

Œ

Fast Forward/Next Track skips to the next track.

‘

Stop ends the CD or DVD playback.

’

Eject/Load ejects or loads the CD or DVD.


Using Additional Button Features of Your Keyboard

Your Internet Keyboard is equipped with several special purpose buttons.

5-5

Additional Keyboard Buttons

No.

1

2

3

4

5

6

Icon Component

²

Quick Print enables you to quickly print from your Microsoft compatible programs. This button is programmable.

k

Launch enables you to launch Microsoft Works/Microsoft Word

(depending on your computer). This button is programmable.

„

Minus allows you to decrease the volume of your PC audio.

@

Mute button allows you to temporarily mute your PC audio.

…

Plus allows you to increase the volume of your PC audio.

n

Sleep puts your computer into a low power state, as well as wakes your computer. The light on the Sleep button glows green when the system is awake, and amber when the system is asleep.

5-6


Reprogramming Your Easy Access Buttons

You can reprogram the Easy Access buttons to reflect your personal preferences.

+

NOTE: The Easy Access Internet Buttons can only be reprogrammed to other URL’s

(Web sites).

The Easy Access

¸

icon is located on the Windows desktop Status bar. It can also be accessed by clicking the Start button, then Programs and choosing

Reprogram Easy Access Buttons.

To reprogram your Easy Access buttons, complete the following steps:

1.

From the Status bar, right-click the Easy Access

¸

icon and choose

Reprogram Easy Access Buttons. The Compaq Easy Access Button Settings window is displayed.

2.

Click the button you wish to change.

3.

Follow the instructions provided.

After you have reprogrammed the button, Hover Help will display your choices as you move the cursor over each button. Select the choice you prefer.

Disabling and Enabling the Easy Access Buttons

You can turn off all Easy Access buttons from the Easy Access Button program.

When the buttons are disabled, only the Sleep and Volume Control buttons will operate. The Easy Access

¸

icon located on the Status bar will appear with a red

X on top. You can still access the button functions if you click the Easy Access

¸

icon.

To disable the Easy Access buttons, complete the following steps:

1.


¸

icon.

4.

Click Disable Easy Access Buttons.

To enable the Easy Access buttons, complete the following steps:

1.


¸

icon.

5.

Click Enable Easy Access Buttons.


5-7

Working with the Standard Keyboard Keys

The standard keyboard has four major types of keys:

• main keys (typewriter-style)

• function keys (F1 through F12)

• arrow keys

Å Æ Ç È

• numeric keys (calculator-style)

Some keys have special functions, either alone or when combined with other keys.

The functions may vary depending on the programs you are using. Refer to Help to learn how these keys can be used in combination with other keys to develop shortcuts in your programs.

Alt

Key/Button

Backspace

Caps Lock

Ctrl

Delete

End

Esc

Description

Arrow moves the cursor left, right, up, and down.

Windows opens the Start menu.

Windows Application usually has the same effect as a right mouse click.

Alt is frequently used in combination with other keys. By pressing Alt, the focus moves from the cursor to the menu bar. The effect depends on the program you are using.

Backspace moves the cursor left one space and deletes the character in that space.

Caps Lock capitalizes all letters when typed. The Caps Lock light on the keyboard glows when the key is active.

Control is normally used in combination with other keys. The effect depends on the program you are using.

Delete deletes the character to the right of the cursor and moves the following text left one space.

End moves the cursor to the end of the text line, table cell, or document. It can also be used in combination with other keys.

Esc exits a program, moves back one window, or cancels a command, depending on the program you are using.

5-8


Key/Button

F1-F12

Home

Insert

Num Lock

Page Up/

Page Down

Pause

Print Scrn

Scroll Lock

Shift

Description

Function keys are assigned specific tasks, depending on the program you are using. Some tasks include shortcuts, spelling and grammar, and activating the menu bar. Refer to Help for details on specific key combinations.

Home moves the cursor to the beginning of the text line, table cell, or document. Home can also be used in combination with other keys.

Insert switches typing between insert and overtype modes. For example, after pressing this key, new text is either inserted into the current text or replaces it.

Num Lock switches the calculator pad between numeric mode and edit mode. The Num Lock light on the keyboard glows when this key is active.

Page Up/Page Down moves the cursor or the page up or down.

Pause temporarily stops screen scrolling. The effect depends on the program you are using.

Print Screen prints the displayed screen in most programs.

Scroll Lock prevents automatic scrolling in some programs and allows scrolling to be controlled by the arrow keys. The Scroll Lock light on the keyboard glows when this key is activated. The effect depends on the program you are using.

Shift is frequently used in combination with other keys. The effect depends on the program you are using.


Keyboard Status Lights

Status lights provide information about your computer’s operation. Your Internet

Keyboard is equipped with the status lights shown below.

5-9

Keyboard Status Lights

2

3

No.

1

Icon Component

â

Num Lock indicates that use of the 10-key number pad will produce only numbers. Pressing the Num Lock key on the keyboard will activate and deactivate this function.

á

Caps Lock capitalizes letters when typed. When this function is active, the keyboard status light will glow. Select this function by pressing the Caps Lock key on the left of your Internet Keyboard.

5

Scroll Lock indicates that automatic scrolling has been disabled.

5-10 Introducing the Features of Your Internet PC

Using the Scroll Mouse

The scroll mouse is similar to other computer mice except that it has a small wheel button between the two mouse buttons. This wheel allows you to scroll through most documents or windows without using the scroll bar.

Scroll Mouse


5-11

Understanding Scroll Mouse Functions

The scroll mouse offers standard mouse functions in addition to unique scrolling functions. Basic mouse techniques that are used with any mouse include the following:

Key/Button

Click

Double-click

Drag and drop

Select

Right click

Description

Press and release the left mouse button once.

Press and release the left mouse button twice, quickly. If you double-click too slowly, the computer will respond as if you single-clicked.

For graphics:

1.

Position the cursor over the graphic.

2.

Press and hold down the left mouse button while dragging the graphic to the new location.

3.

Release the button.

For text:

1.

Point to the text.

2.

Place the cursor inside the selected text.

3.

Press and hold down the left mouse button while dragging the text to its new location.

4.

Release the button.

In menus: Point to the menu item and click.

In most programs: Point to the beginning of your selection, hold down the left mouse button, and move the cursor to the end of your selection.

Release the mouse button.

Click the right mouse button once to produce a context-specific Shortcut menu.


Scrolling and Zooming with the Mouse

In addition to the typical mouse functions, the scroll mouse has the ability to move right, left, and diagonally.

Key/Button

AutoScroll

Wheel Scroll

Zoom

Description

1.

Open a program and press the center mouse button (wheel) that is assigned to AutoScroll.

2.

Move the mouse once in the direction you want to scroll (vertically, horizontally, or diagonally). The farther you move the cursor from the starting point, the faster the scrolling.

3.

To stop AutoScroll, press any mouse button.

•

To scroll up, move the wheel forward.

•

To scroll down, move the wheel backward.

1.

Place the mouse cursor in a program.

2.

Press and hold the Ctrl key on the keyboard.

3.

To zoom in, move the wheel forward. To zoom out, move the wheel backward.

Choosing Scroll Mouse Options

You can choose features for setting up the mouse, making button assignments, and controlling cursor movements.

To access the Scroll Mouse properties, complete the following steps:

1.

Click the Start button.

6.

7.

Select Settings, then click Control Panel.

Double-click the Mouse

Z

icon.

8.

From the Mouse Properties window, select the settings you prefer. The settings are as follows:

•

Quick Setup displays button and scroll wheel functions.

•

Pointers select different schemes to use with the pointer.

•

Buttons changes the button and wheel functions. Click the Options button to change your mouse button assignment options. For more information, click Help.

•

Motion sets the cursor speed and acceleration. You can also enable Smart

Moves and create a pointer trail.


5-13

•

Orientation allows you to set up your mouse in a new position (for example, a new angle).

•

Devices adds another mouse or device that you prefer to use as your mouse.

•

Device Setup enables you to set up the mouse.

Using CyberJump and HyperJump

The CyberJump and HyperJump features combine commonly used tasks into one convenient grid. CyberJump is used in an Internet window, while HyperJump is used in your documents.

Before you can use this feature, you must first assign either function, CyberJump or HyperJump, to a mouse button. You can make your left button, right button, or the wheel work with CyberJump or HyperJump.

To assign a mouse button or the wheel to CyberJump or HyperJump, complete the following steps:

1.


9.

10.

11.



Z

icon.

Select the Buttons tab.

12.

Click the Options button and from the dropdown menus, assign CyberJump or HyperJump to the appropriate scroll mouse button, then click Ok.

13.

Open a document.

14.

Press the assigned button or wheel to display the CyberJump or HyperJump grid.

15.

Move the cursor to an icon on the grid and click an icon to execute a command.

To perform a double-click with the button assigned to CyberJump or HyperJump, complete the following steps:

1.


16.

17.

18.



Z

icon.

Select the Buttons tab.

19.

Click the Options button, select the CyberJump or HyperJump tab and select

double-click.

20.

Press and release the button quickly when using the double-click function.


CyberJump Functions

No.

Components

1

Menu activates the CyberMenu.

2

Go to Bookmark displays the Bookmark window.

3

Add Bookmark adds current page to Bookmark window.

4

Go Back returns to previous page.

5

Vertical Scroll jumps to the vertical scroll bar.

6

Start activates the Windows Start menu.

7

Horizontal Scroll jumps to the horizontal scroll bar.

8

Stop returns to the previous page.


5-15

HyperJump Functions

No.

Components

1

Menu activates the HyperMenu.

2

Minimize reduces the size of the window.

3

Close closes the window.

4

Recall returns to the last active window.

5

Vertical Scroll jumps to the vertical scroll bar.

6

Start activates the Windows Start menu.

7

Horizontal Scroll jumps to the horizontal scroll bar.

8

Resize allows you to resize the window.


Inserting and Removing a CD or DVD

If your computer has a tray-load CD or DVD drive, perform the following steps:

1.

To insert a disc into the drive, press the Load/Eject

’

button located on the front of your CD or DVD drive or from your Internet keyboard.

21.

Carefully lift the disc from its case by holding the disc only at the inner and outer edges so that you avoid touching the surface.

22.

Place the disc, label side up, (unless it is a double-sided DVD) into the round area of the tray. If the tray contains support tabs, carefully slide the disc under the tabs to position it correctly in the tray.

23.

Press the Load/Eject

’

button again to close the drive.

To remove a disc from the CD or DVD drive, press the Load/Eject

’

button on the drive or on your Internet keyboard.

+ NOTE: To manually eject a disc from a tray-load CD or DVD drive, gently push the tip of a paper clip into the hole under the drive. Complete this operation while your computer is on.

Manually Ejecting a Disc from the CD or DVD Drive


5-17

Playing an Audio CD

To play a self-starting audio CD, insert the disc into the CD or DVD drive. After a few seconds, the disc automatically starts playing.

To play a non self-starting audio, press the Play button on your Internet keyboard or complete the following steps:

1.

Click the Start button from the Windows Taskbar.

24.

In the Start menu, point first to Programs, then to Accessories, and then to

Entertainment.

25.

Click CD Player. The CD Player window is displayed.

26.

Click the Play button. The CD begins playing.

Click the Stop button to stop playing the CD.

To remove a disc from the drive, click the Load/Eject

’

button.

Playing a non DVD Video CD

For a video CD to play automatically, insert the CD into the CD or DVD drive and playback begins.

To manually play a video CD, complete the following steps:

1.

Click the Start button on the Windows Taskbar.

27.

Select Programs, then Accessories, then Entertainment, and then Media

Player. The Media Player opens.

28.

Select Device, then Active Movie from the menu.

29.

30.

Go to Select CD Disc.

Double-click the CD Drive

ž

icon. You should see a list of files and file folders. CD movies are usually stored in a file folder that begins with the letters

MPEG.

31.

Double-click the folder that contains the CD movie files.

32.

Select a movie file and click the Open button. A view window for the movie is displayed.

33.

Click the Play button on the window and the movie begins to play.

+

NOTE: It may take a moment for the CD or DVD drive to read the disc when you use the Play, Pause, Next Track, and Previous Track buttons.


Identifying Your Storage Drives

Your diskette drive, hard drive, CD or DVD, and Zip drive are designated with icons and letters of the alphabet.

To determine your drive letters, complete the following steps:

1.

From the Windows desktop, double-click the My Computer

m

icon. The icons for your drives will be displayed in the My Computer window. The drive letters are found next to the corresponding icons.

34.

Use the icons below to identify your drive.

H

Drive ________

Diskette Drive ž

Drive ________

CD/DVD Drive

Q

Drive ________

Hard Drive n

Drive ________

Zip Drive

+

NOTE: The CD or DVD drive and the Zip drive are available only on select models.

Identifying Your Hard Drive Size

To determine the size of your hard drive, complete the following steps:

1.

From the Windows desktop, double-click the My Computer

m

icon.

35.

In the My Computer window, right-click the hard drive

Q

icon.

36.

Click the Properties menu option. The size of the hard drive is found under the

General tab.


5-19

Using Your Diskette Drive

To insert a diskette into the diskette drive, hold the diskette with the label facing up and the arrow on the diskette pointing towards the drive, and gently push the diskette into the drive.

To remove a diskette, press the Eject button on the diskette drive.

` CAUTION: Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or damage the information stored on it. Wait until the diskette drive activity is complete before removing a diskette.

If the diskette does not eject, contact your local Compaq-authorized dealer, reseller, or service provider.

Write-Protecting a Diskette

The write-protect tab on a standard 3.5-inch diskette serves the purpose of not allowing you to save data to or delete data from the diskette.

The write-protect tab functions the same way as on a standard 3.5-inch diskette. If the hole is covered, you can read and write to the diskette. If the hole is open, you can only read from the diskette.


Chapter 6

Introducing Microsoft Windows

Introducing Microsoft Windows 6-1

Microsoft Windows is the latest innovation in PC operating system technology.

An operating system is the software that gives your computer the ability to run programs, display your work, and connect to printers, keyboards, and other devices.

The Windows operating system allows you to perform tasks by clicking menu items and small pictures (called icons). Windows also allows more than one program to run at a time, and each program to share information with other programs.

Before you can begin using your Compaq Internet PC, you must complete the

Microsoft Windows setup process and register your new computer. When you turn on your computer for the first time, the Microsoft Windows setup begins automatically.

Finding Help

If you are not familiar with the many features of Microsoft Windows, you have the following tools that have been included with your computer.

Windows Help

Windows Help is a valuable tool that can provide answers to many of your questions about Microsoft Windows.

To search for information in Windows Help, complete the following steps:

1.

Click the Start button, then click Help.

2.

Select the Content, Index, or Find tab for help.

6-2 Introducing Microsoft Windows

Customizing the Windows Desktop

The Windows desktop is the screen you see when the Windows startup is complete. You can arrange your desktop just the way you want it.

Windows Desktop

1

2 Windows Desktop is the basic

Windows work area.

Components

Icons represent files, folders, programs, and other objects that you use.

3

4

Start button displays a menu of commands for starting programs, changing system settings, locating files, updating your system, and getting help.

Windows taskbar provides a way to organize your programs and files, and navigate between files.


Arranging Icons

You can arrange the icons on your desktop for quick and easy access to frequently used items.

To arrange icons, complete the following steps:

1.

Right-click anywhere on the Windows desktop.

2.

From the Shortcut menu, select Arrange Icons.

3.

Choose the method by which you want to arrange the icons. You can arrange icons in the following ways:

•

By Name (alphabetically)

•

By Type (file extension)

•

By Size (size of the file)

•

By Date (date the file was created or edited)

•

AutoArrange (automatic icon arrangement)

You can also arrange your icons in organized rows. Right-click the Windows desktop and choose Line Up Icons from the Shortcut menu.

Selecting a Background

To change the background on your desktop, complete the following steps:

1.

Right-click the Windows desktop and select Properties from the Shortcut menu.

2.

Select the Background tab and click Pattern.

3.

From the Patterns list, choose the background you prefer.

4.

Click OK.


Adding a Screen Saver

To add a screen saver, complete the following steps:

1.

Right-click the Windows desktop and select Properties from the Shortcut menu.

2.

Select the Screen Saver tab.

3.

From the Screen Saver drop-down menu, choose the design you prefer.

4.

Click the Settings button to choose the options for your screen saver. For example, you can set the length of time you want the computer to be inactive before the screen saver begins.

5.

Click Preview to view the screen saver.

6.

Once you have the screen saver you prefer, click Apply.

7.

Click OK.

For more information on customizing your desktop, refer to Microsoft Windows

Help.

Searching for Files

In Windows you can search for files or folders by entering a complete or partial name, the date the file was created, or the file type or size.

To search for a file or folder, complete the following steps:

1.

From the Windows Taskbar, click the Start button.

2.

Point to Find and choose File or Folders.

3.

From the Name & Location tab, type the name of the file or folder, or as much as you can remember, in the Named box.

4.

From the Look in box, select the location to be searched.

5.

Click the Include subfolders checkbox.

6.

From the Date tab, you can specify All Files, or Find all files and provide a time frame in which the file was created or modified.

7.

From the Advanced tab, you can specify the type of document to search for or the size of the document.

8.

Click Find Now.

Introducing Microsoft Windows

Creating New Folders

Microsoft Windows allows you to create folders to organize your files. For example, you can create a folder and name it Budget99. In this folder you could store all of your files related to expenses, profits, taxes, and so forth.

6-5

To create a folder, complete the following steps:

1.

Right-click the Start button and choose Explore from the Shortcut menu to open Windows Explorer.

2.

From Windows Explorer, click the drive where you want to place the new folder so that it is selected.

3.

Right-click in Explorer and choose New from the Shortcut menu.

4.

Choose Folder.

5.

Type a name for the new folder and press Enter.

Deleting Files and Folders

To delete a file or folder, complete the following steps:

1.

Click the file or folder you want to delete.

2.

Press Delete. The message “Are you sure you want to send to the Recycle

Bin?” is displayed.

3.

Click Yes if you want to delete the file or folder. If you do not want to delete the file or folder click No or Cancel.


Creating Shortcuts

Shortcuts are used to open files and programs without having to select them from the Start menu or from their permanent location on the hard drive. If you frequently use a certain file or folder, you can place a shortcut for it on your desktop as an icon or on the Start menu for quick access.

To create a shortcut to a file or folder, complete the following steps:

1.

Right-click the Start button and choose Explore from the Shortcut menu to open Windows Explorer.

2.

From Windows Explorer, locate the file or folder you want to use to create the shortcut.

3.

Click the file or folder to select it.

4.

Right-click the selected file or folder and choose Create Shortcut from the

Shortcut menu.

5.

Right-click and drag the shortcut to any of the following areas:

• on the Windows desktop

• in a particular folder

6.

When Windows prompts you with a Shortcut menu, choose Create Shortcut

Here.

To use the shortcut, double-click the new shortcut icon.


Using Microsoft Windows Accessories

Microsoft Windows is equipped with a number of accessories. Brief descriptions of the accessories available to you are provided as follows:

•

Accessibility allows you to configure Windows for your vision, hearing, and mobility needs.

•

Communications offers the following features:

– Dial-Up Networking enables you to connect to another computer or to a network.

– Direct Cable Connection enables you to quickly and easily establish a direct serial or parallel cable connection between two computers.

•

HyperTerminal enables you to connect to a remote computer, send and receive files, and connect to computer bulletin boards or similar information services.

•

Phone Dialer enables you to place calls using your computer. It also stores a list of your calls for you to review as needed.

•

Entertainment offers the following features:

– ActiveMovie Control provides a way to view ActiveMovie files, usually encountered on the Web.

– CD Player allows you to play audio CDs in your CD drive while you work in other programs.

– Media Player allows you to play multimedia files (audio and video) saved in these formats: .wav, .mid, .rmi, .avi, and .mpg.

– Sound Recorder allows you to play audio files. You can also record sounds using a microphone attached to your computer.

– Volume Control provides the power to control Windows sound. You can control the balance between your left and right speakers, change the volume, and mute certain devices.

•

Games provides several activities for your entertainment.

•

System Tools offers various utilities for your system, including Clipboard

Viewer, Disk Cleanup, Disk Defragmenter, and ScanDisk.

•

Calculator provides a means to perform simple and complex calculations.

•

Imaging allows you to view, zoom, rotate, and print a previewed image.

•

Notepad offers a place to work with unformatted text.


•

Paint allows you to create and edit graphics.

•

WordPad provides basic word processing features.

To use any one of these accessories, complete the following steps:

1.

From the Windows Taskbar, click the Start button, then point to Programs.

2.

Click Accessories and choose the feature you want to use.

Installing Additional Software

Once you have become accustomed to using your Internet PC and have explored the pre-installed software, you may wish to purchase and install additional software. When selecting software for your Internet PC, make sure it states on the packaging that it is compatible with your Microsoft Windows operating system.

* HINT: If the software documentation contains installation instructions, use those instructions. If not, you can complete the following steps for installing software from a CD or diskette.

Software can be installed from a CD, a diskette, or downloaded from a Web site.

Many software CDs automatically begin the installation process when placed in the

CD drive. If you have a software CD that does not automatically begin the installation process, you can install the software by using the Microsoft Windows

Add/Remove Programs utility.

Installing Software from a CD or Diskette

To install software from a CD that does not automatically install, or from a diskette, complete the following steps:

1.

Close all open programs.

2.


3.

Double-click the Add/Remove Programs

»

icon. The Add/Remove

Programs Properties window is displayed. Click Install.

4.

Insert the CD or diskette into the proper drive and click Next.

Microsoft Windows will find the CD or diskette and begin the installation process.

Installing a Downloaded Program File


* HINT: If you choose to download software from a Web site, follow the installation instructions that may be included on the Web page. If installation instructions are not available, complete the steps below.

To install a program file that you have downloaded from the Internet to your hard drive, complete the following steps:

1.

Terminate your Internet connection.

2.

Close all open programs.

3.


4.

Double-click the Add/Remove Programs

»

icon. The Add/Remove

Programs Properties window is displayed. Click Install. The Install Program from Floppy Disk or CD-ROM window is displayed. Click Next. The Run

Installation Program window is displayed. Click Browse.

5.

Locate and select the Setup.exe or Install.exe file for the downloaded software.

6.

Click Open to begin the installation process.

6-10 Introducing Microsoft Windows

Identifying and Removing Computer Viruses

7-1

Chapter 7

Identifying and Removing Computer Viruses

Recognizing a Computer Virus

A computer virus is a program that damages or erases files or programs. Your computer can become “infected” with a virus when you open a contaminated program or file. Some signs that your computer may be infected include:

•

Strange characters or crude statements suddenly appearing on your screen

•

Hard drive, memory, or software error messages

•

Damage to files or directories for no apparent reason

•

Strange responses to commands

•

Sharp decrease in system performance or program speed

Using McAfee Anti-Virus Software

Your Internet PC is equipped with anti-virus software. Scanning your computer for viruses is an important part of keeping your files safe from becoming infected with computer viruses. However, hundreds of new viruses are created each month, so you should update the anti-virus tool often.

7-2


Scanning for Viruses

To configure and perform a virus scan of your diskettes, your local hard drive, or a network drive, complete the following steps:

1.

2.

From the Windows desktop, double-click the Compaq Support

$

icon.

Double-click the McAfee VirusScan

ö

icon. The VirusScan Launcher is displayed.

3.

Click Scan. The McAfee VirusScan window is displayed. If you want to perform an Advanced Scan, refer to the Perform an Advanced On-Demand

Scan in the McAfee on-line Help.

4.

Select the Where & What tab. The C:\ drive, your local hard drive, is the default. If you want to scan a different drive, click Browse and select another drive letter.

5.

Select the Include Subfolders option, if you want to scan the subfolders.

6.

Select one of the following options:

•

Scan All Files

•

Program Files Only

If you select Program Files Only, click Extensions to view a list of file extensions that VirusScan will scan. You can edit the list.

7.

Select the Compressed Files option to include files created with file compression utilities. For more information on Scanning Compressed Files, refer to the McAfee on-line Help.

+

NOTE: Because VirusScan decompresses these file types in memory before checking for viruses, this option can increase the time it takes to complete a scan.

8.

Determine if you want to start scanning immediately or to continue customizing your scan. To start VirusScan immediately, click Scan Now. If you want to continue configuring your scan, select one of the following tabs:

•

Action tab

•

Report tab

9.

Click Stop to halt a VirusScan after it has started, or click New Scan to start a new scan and change your configuration choices to the VirusScan defaults.


7-3

Creating an Anti-Virus Emergency Diskette

Having an Anti-Virus Emergency Diskette available to use is an essential part of an effective virus prevention program. If your system becomes infected, you may not be able to access your hard drive or start Windows. The Emergency Diskette will, at a minimum, diagnose and resolve infections on your hard drive, enabling you to start your computer from a virus-free environment.

Use VirusScan’s Emergency Diskette utility to create an Emergency Diskette. If you ever need to start your computer from the Emergency Diskette, we recommend you perform a scan of your computer and its contents immediately after starting your computer.

To create an Emergency Diskette, complete the following steps:

1.

Get a blank, formatted 3.5-inch, high-density diskette.

10.

From the Windows desktop, double-click the Compaq Support

$

icon.

11.


ö icon. The VirusScan Launcher is displayed.

12.

Click Tools. The Utility Toolbox is displayed.

13.

Click Emergency Disk. The Emergency Disk Wizard is displayed.

14.

If you have inserted a formatted diskette, click the Don't Format option. Click

Next. You are instructed to insert the diskette into your computer’s diskette drive.

15.

Insert the diskette and click Next. The Emergency Disk Utility scans the diskette for viruses and copies the files necessary to scan your system for viruses. A window informs you when the process is complete.

16.

Click Finish.

17.

Remove the diskette from the diskette drive, label it “VirusScan Emergency

Diskette,” and store it in a safe place.

You will now have a diskette that contains the system files necessary to start your computer.

7-4


Using an Anti-Virus Emergency Diskette

If you need to use the emergency diskette, complete the following steps:

1.

Shut down your computer using the Main Power button.

+

NOTE: Do not use the Restart command from the Start menu. Do not use your computer Reset button.

18.

Insert the emergency diskette into the diskette drive.

19.

Turn on the computer and follow the on-screen instructions.

20.

When the scan is complete, press Ctrl+Alt+Del to restart your computer.

+ NOTE: The emergency disk scans your computer for viruses in the MS-DOS mode, not the Windows mode. Scanning takes about 15 to 20 minutes. However, the length of time depends on the size of your hard drive and the number of files to be scanned.


7-5

Keeping Your Anti-Virus Software Current

By registering with McAfee Anti-Virus, you can receive free anti-virus software updates for one year. Once you have registered, you will be able to simply download the updates at any time. To register and begin downloading updates, complete the following steps:

1.


$

icon.

21.


ö

icon. The McAfee VirusScan

Launcher will display.

+

NOTE: The McAfee VirusScan Launcher shows how many days have elapsed since the last update.

22.

Click the Update button. The Welcome to McAfee VirusScan! window is displayed. Read the information on the screen.

23.

Click the Update button. The Welcome to McAfee SecureCast Online!

window will display. Select Yes if you have access to the Internet, or select No if you do not have an Internet connection.

24.

Click Next. The User Registration Information window is displayed.

25.

Enter your information in the User Identification and Additional Information areas.

26.

Click the Next button. The Online Activity Status window displays the status of the download.

Once the download is complete, your anti-virus software will be prepared to detect the latest viruses. It is recommended that you download updates at least once a month.

7-6


Learning about Your Modem 8-1

Chapter 8

Learning about Your Modem

(available on select models only)

Your Internet PC is equipped with a 56K V.90 data/fax modem. Before using your modem to connect to the Internet, you must establish an account with an Internet service provider (ISP).

If your Internet PC is equipped with a digital modem, please refer to the digital modem features guide.

Performance Features

Your modem has several features that significantly enhance its performance. These features include the following:

•

56K ITU V.90 compliant – Your modem is ready to operate using the

International Telecommunications Union V.90 standard.

•

K56flex compliant – If your ISP uses the K56flex protocol, the modem will automatically use this protocol to establish a connection.

Identifying Your Modem

To learn more about the modem installed on your computer, complete the following steps:

1.


2.

Double-click the Modems

I

icon.

In the Modem Properties window, the names of the installed modems are displayed.

8-2 Learning about Your Modem

Connecting Your 56K V.90 Modem

To locate the exact location of the modem in your Internet PC, refer to the Compaq

Hardware and Software Setup poster. Choose the picture below that resembles your modem. The connectors are identified directly below the picture.

If your Internet PC is equipped with a digital modem, refer to the feature guide for instructions on connecting the modem.

56K V.90 PCI Modem

No.

1

2

Icon

^

or Line

ð

or Phone

Component

Line in from telephone wall jack

Line out to telephone set

Learning about Your Modem 8-3

56K ITU V.90 Standard

If you are able to connect to an ISP using the V.90 standard, the modem will be able to download files at a maximum speed of 56 kilobits per second (Kbps), over standard telephone lines. Download speeds will vary with telephone line conditions.

When using the V.90 standard, download speeds are faster than upload speeds. The maximum download speed is 56 Kbps and the maximum upload speed is

33.6 Kbps. Transmission rates will vary depending on telephone line conditions.

The V.90 and K56flex protocols are designed only to increase the download transmission rate from V.90 or K56flex compliant digital sources. Maximum achievable download transmission rates are currently unknown, may not reach

56 Kbps, and will vary with telephone line conditions.

Understanding Point-to-Point Connections

You can set up your modem to call another modem directly. This is known as a point-to-point connection. During a direct modem-to-modem call, the download and upload speeds are limited to 33.6 Kbps.

Getting the Latest Modem Information

For the latest information on your Compaq modem, visit the Compaq Web site at: www.compaq.com/products/networking/modems/pci56k

8-4 Learning about Your Modem

Surfing the Internet 9-1

Chapter 9

Surfing the Internet

The Internet is a worldwide network of computer networks. Computer networks are two or more computers linked or connected together by cables or phone lines.

These computers are linked together to provide seemingly endless amounts of information for research, education, commerce, and entertainment purposes. This information is stored on computers called Web servers. Web servers are set up exclusively for Internet users to access this information.

The graphic below illustrates how a Web site stored on a Web server in North

America can be viewed all around the world.

The Internet

When you “surf” the Internet, you are accessing these millions of computers and reviewing the information that they have stored on their Web servers.

Internet Addresses (URLs)

Surfing the Internet is made possible by the addresses assigned to these linked computers. The Web address (also called the Uniform Resource Locator, or URL) allows other computers to view the information as Web pages. For example, the

Compaq Web site address is www.compaq.com. When you access this address, the

Compaq Web site and all associated Web pages can be viewed on your

Internet PC.

9-2 Surfing the Internet

Understanding the World Wide Web

The World Wide Web, also known as the Web, is a popular format that has been set up on the Internet specifically for publishing and accessing information.

This information is formatted into attractive pages in the form of text, graphics, animation, audio, and video called Web sites. Web sites also contain hyperlinks to other Web sites so you can easily follow a path of associated ideas. Hyperlinks provide a means for moving from page to page, computer to computer, and idea to idea on the Web.

To begin surfing the Internet, you must have the following:

•

A physical connection to the Internet, such as a modem through a telephone line – a modem is the hardware that your computer uses to send and receive information on the Internet through standard telephone lines.

•

An active Internet Service Provider (ISP) account – an Internet service provider serves as your entry point to the Internet and to the Web.

•

A Web browser installed on your computer – a Web browser is a software program that allows you to view Web sites.

Choosing an Internet Service Provider

Compaq makes it easy to connect to the Internet by offering Compaq Easy Internet

Access, but if you choose to install a third party ISP account, refer to their documentation for setup instructions. Any ISP of your choice can be installed at anytime; however, it is recommended that you first complete the initial system registration process.


Using a Web Browser

A Web browser is a program that allows you to see Web sites on the Internet.

Your Internet PC comes preinstalled with Microsoft Internet Explorer and

Netscape Navigator browsers.

Microsoft Internet Explorer

To begin surfing the Internet with Internet Explorer, complete one of the following:

•

From the Windows desktop, double-click the Internet Explorer

!

icon.

•

From the Windows Taskbar, click the Start button, point to Programs, and then click the Internet Explorer

!

icon.

+

NOTE: For America Online users, you must start AOL and log on before starting

Internet Explorer.


Surfing the Internet with Your Keyboard

A quick and easy way to access the Internet is by using your Compaq Internet

Keyboard.

+

NOTE: Before you can use your Internet keyboard to surf, you must set up an ISP account.

Your Internet keyboard buttons are one-touch buttons that direct access to the

Internet and Internet features. These buttons are programmed to do the following:

Button

2

-

3


United States


E-mail.

Daily Destination takes you to personalized news, weather, sports, and financial information from around the world.



Instant Search accesses a default Web site that helps you locate information on the Internet.



E-mail using Microsoft Outlook Express.

Community provides one-touch access for sending and reading your E-mail using Microsoft Outlook Express.



Instant Search accesses a default Web site that helps you locate information on the Internet.


Button


United States


Online MarketPlace takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button.

Instant Answer provides you with a central location to obtain specific information about your Internet PC.

Retail Central provides an instant connection to your computer store and a variety of leading consumer companies.

Secure E-Commerce/Featured Web

Site takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button.

These buttons may be reprogrammed to other URLs only (web sites). For instructions on reprogramming these buttons, please refer to Working With Your

Internet Keyboard.


Surfing Tips

After you have set up an Internet connection with your ISP and you log on to the

Internet, you are ready to surf. To help your surfing experience be productive, we have provided a few tips, after a quick review on the Internet.

To begin surfing the Internet you must use a Web browser, such as Internet

Explorer or Netscape Navigator. However, some ISPs, such as America Online, require you to log on to their service before you can use a Web browser.

There are two ways to connect to the Internet:

•

By starting the ISP program.

•

By starting the Web browser program.

If you start the ISP first, there are two ways to begin surfing the Internet:

•

By using the ISP connection to the Internet (usually an icon on the task menu).

•

By minimizing the ISP program and starting the Web browser from the

Windows desktop.

Each of the browsers has a default “home” page. The home page is the first page displayed as the browser launches. Compaq has configured the browser to launch a

Compaq-recommended Web site, which you can customize to your own taste. Of course you can change this home page if you want to start at another Web site.

Look in the browser Help files for instructions on resetting the default home page.

Accessing a Search Engine

Once you access the Internet, your can begin searching for information using a search engine.

A search engine is a type of program found on various Web sites that allows you to search the Internet for keywords you type in. The search engine will return a list of

Web pages that have your keywords in them.

There are many search engines to choose from on the Internet, such as AltaVista.

To go to one of these search engines, type in the URL, such as www.altavista.com

in the Address box. This will take you to the AltaVista home page.

The browsers have a Search button that will automatically take you to their recommended search engine, and your Internet PC comes with a button that takes you to a search engine.


Using a Search Engine

The following points are additional tips on how to find information on the Internet using a search engine:

•

When entering keywords, you can enter an entire sentence to limit the search to a more specific topic. For example, for information on carving a turkey, type carving a turkey in the keyword box instead of just turkey.

•

After entering a keyword search, the search engine that you are using will return a list of all Web sites that contain your keywords. You must click the link to a Web site to find more detailed information.

•

Some Web sites are connected to other Web sites with hyperlinks often appearing as colored, underlined text. When you click a hyperlink, you access the Web page associated with that link. The new Web page may be from the same Web site or a Web site in another country.

For practice, search for the Compaq Web site by typing the following URL into the

Address box of your Web browser: www.compaq.com/athome/exploration


Maintaining Your Internet PC 10-1

Chapter 10

Maintaining Your Internet PC

Cleaning Your Internet PC

Exterior Surfaces

To clean exterior surfaces, wipe with a slightly damp cloth.

Keyboard

To clean the keyboard, gently wipe the surfaces with a soft, clean cloth.

Monitor

Refer to the monitor manufacturer documentation for cleaning instructions.

Mouse

To clean the mouse, complete the following steps:

1.

Unscrew the ball cover on the underside of the mouse.

2.

Remove the ball.

3.

Wipe the ball with a damp, lint-free cloth. Do not use paper towels.

4.

Use your small finger to remove any accumulated dust or lint that may be lodged in the ball compartment.

5.

Reinsert the ball.

6.

Reattach the ball cover.

10-2 Maintaining Your Internet PC

Using System Maintenance Features

Optimize your system by using the System Maintenance features offered in

Microsoft Windows. You can use the Maintenance Wizard to check your hard drive for problems, manage your hard drive space, and delete unnecessary files.

The Maintenance Wizard is a one-step feature that combines ScanDisk, Disk

Defragmenter, Disk Cleanup, Compression Agent, and many other tools. Setting up a regular maintenance schedule will ensure your programs run faster, you utilize more hard drive space, and your system performs at its best.

To run the Maintenance Wizard, complete the following steps:

1.

From the Start menu, click Programs, then choose Accessories.

2.

Click System Tools, then choose Maintenance Wizard.

When the Maintenance Wizard window is displayed, complete the instructions provided.

Upgrading Your Internet PC

11-1

Chapter 11

Upgrading Your Internet PC

Your Internet PC is fully upgradable. Items that you can add or replace include the following:

•

PCI expansion card

•

ISA expansion card (available on select models only)

•

Memory modules

•

System battery

If you would like to replace the system board or microprocessor, please consult a

Compaq Authorized Service Provider. To find the nearest service provider in your area, visit the Compaq Web site at: www.compaq.com

11-2 Upgrading Your Internet PC

Preparing to Upgrade Your Internet PC

Your safety is important. Before proceeding with any procedures involving the internal components of your Internet PC, please take a few moments to read the following Warning and Caution statements. Following the guidelines in these statements will help to reduce the risk of personal injury or equipment damage.

a

WARNING: To reduce the risk of electric shock and damage to the equipment:

•

Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage. If you cannot fit the plug into your electrical outlet, contact an electrician for information on having grounded outlets installed.

•

Use only grounded electrical outlets when plugging in your computer. These outlets should be easily accessible at all times.

•

When connecting a power cord to a grounded electrical outlet, ensure that nothing rests on the power cord.

a

WARNING: To reduce the risk of electrical shock and damage to the computer,

BEFORE REMOVING THE COVER always ensure the following:

•

The computer is turned off.

•

The computer power cord is unplugged.

•

The modem line is disconnected from the telephone jack.

•

All network cables are disconnected.

•

All cables and power cords are disconnected from the computer.

` CAUTION: To prevent damage to the computer by electrostatic discharge, you must become static-free before removing the cover. To become static-free, touch an unpainted metal surface or one of the screws on the computer cover. As you work, avoid touching exposed metal on any of the computer circuit boards.


11-3

Identifying the Major Components of Your Internet PC

Your Internet PC has been constructed using a cover design. Familiarize yourself with the major components that include the following:

The Computer

+



The Computer Cover

+



Removing the Cover

Before beginning the upgrade procedure, it is recommended that you move the computer to a suitable workspace. Choose a clean, spacious, and well-lit area.

1.

Using a screwdriver, remove the three cover retaining screws.

11-5

Removing the Cover Retaining Screws

+


2.

Slowly pull back and upward on the computer cover.

3.

Place the cover off to the side.

Replacing the Cover

To replace the cover, perform the removal steps in reverse order.


Identifying Power Supply and Data Cables

When performing upgrade procedures, you may find it necessary to disconnect power supply and data cables.

*

HINT: If you must disconnect a cable, mark the cable with a piece of masking tape labeled with the name of the device for future reference.

Refer to the following graphics for assistance in identifying power supply and data cables.

Power Supply Cables

Power supply cables usually have a white connector that consolidates several colored wires.

View of a Typical Power Supply Cable


Data Cables

Data cables are thin wide cables that usually have black connectors.

11-7

View of a Typical Data Cable


Moving the Power Supply

Once you have removed the cover, you may notice that the power supply box restricts access to certain internal components. If you must move the power supply, complete, the following steps:

1.

Using a screwdriver, remove the power supply retaining screws.

Removing the Power Supply Retaining Screws

+



4.

Carefully turn over the computer. Slide out the power supply

1, then pull it up

2.

11-9

Storing the Power Supply

* HINT: If you find it necessary to disconnect any of the power supply cables, be sure to identify each cable so that you can reconnect them properly. To disconnect a power supply cable, gently rock the connector back and forth as you ease it out of the receptacle.

+



Identifying System Board Components

The following graphics show the location of various system board components.

System Board

+



11-11

No.

Components

1

ISA Expansion Card Slot (open)

2

Combination PCI/ISA Expansion Card Slot (open)

3

Combination PCI/ISA Expansion Card Slot (open)

4

PCI Expansion Card Slot (open)

5

PCI Expansion Card Slot (modem)

6

Front Side Bus Switch Setting

7

Frequency Multiplier/Core Voltage Switch Setting

8

Data Cable Connector (diskette drive)

9

Primary IDE Data Cable Connector (hard drive)

-

Secondary IDE Data Cable Connector (CD or DVD – DVD available on select models only) q

Memory Module Slots w

Real-Time Clock Battery

+

NOTE: Either a single ISA expansion card or a single PCI expansion card can be installed in slot

2 and 3.


Installing an Expansion Card

Expansion cards, such as a scanner card or a modem, increase the capabilities of your computer. There are many different types of expansion cards available.

Before purchasing an expansion card or equipment that requires the installation of an expansion card, ensure that the new card and equipment is compatible with your

Internet PC.

Determining Expansion Card Compatibility

The types of cards compatible with your Internet PC include the following:

•

Plug and Play Peripheral Component Interconnect (PCI) cards

•

Industry Standard Architecture (ISA) cards (available on select models only)

*

HINT: Plug and Play PCI cards are automatically recognized and resourced upon installation by the Microsoft Windows operating system and Basic Input Output

System (BIOS).

The operating system and the BIOS do not automatically recognize ISA cards. The card jumper settings may require manual adjustment based on your currently available system resources, such as the IRQ (Interrupt ReQuest) and DMA (Direct

Memory Access). Then you must adjust the operating system settings to reflect these resource settings according to the card manufacturer’s instructions.

Inserting an Expansion Card

To install a card, complete the following steps:

1.

Read all the manufacturer’s documentation for the new card.

5.

Close all programs.

6.

Remove all diskettes and CDs.

7.

From the Windows Taskbar, click the Start button, click Shut Down, select

Shut Down, and then click OK.

8.

Unplug the computer power cord from the electrical outlet.

9.

Disconnect all cables and power cords from the back of the computer.

10.

Remove the computer cover.


11-13

11.

Using a screwdriver, remove the metal knockout plate as shown.

Removing the Knockout Plate

+


12.

Using the system board graphic as a guide, locate an open expansion card slot.


13.

Firmly press the new card into the slot on the system board, using a slight rocking motion.

14.

Replace the slot retaining screw as shown.

Inserting an Expansion Card

+


15.

Replace the computer cover.

If you installed a PCI card, the next time you turn on the computer, Microsoft

Windows will automatically detect the new card. If you installed an ISA card, follow the manufacturer’s instructions to complete the installation.


11-15

Adding or Replacing Memory Modules

System Board

Components No.

1

Memory Module Slots

+ NOTE: The view shown may differ slightly from your Internet PC.

NOTE: The order of memory module install is important. Always start with the far-right DIMM slot on the system board and move left.


Installing Additional Memory

Adding memory can improve computer and software performance. Contact a

Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation.

To determine the amount memory currently installed on your computer, complete the following steps:

1.

From the Windows Taskbar, click the Start button, select Settings, and then click Control Panel.

16.

Double-click the System

M

icon.

17.

Select the General tab.

Please be advised that the amount of memory displayed may not include the amount of memory automatically allocated for video display functions.

+

NOTE: If you use non-Compaq memory modules, you must ensure they are installed by a Compaq Authorized Service Provider to preserve your Warranty rights.

To add memory, complete the following steps:

1.

Read all the manufacturer’s documentation for the new memory.

18.

Close all programs.

19.


20.

From the Windows Taskbar, click the Start button, select Shut Down, and then click OK.

21.

Unplug the computer power cord from the electrical outlet.

22.


23.



11-17

24.

Using the system board graphic, locate the memory module slots.

25.

Align the memory module with the slot (DIMM 1) and firmly press it down until it clicks into position

1, then push the latches 2 in to secure the memory module.

Inserting a Memory Module

+


26.



Replacing the Real-Time Clock Battery

Your Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down. If you must replace the battery, please observe the following safety guidelines.

For more information about real-time clock battery replacement, contact a

Compaq Authorized Service Provider.

a WARNING: Your computer is provided with a battery-powered, real-time clock circuit. Danger of explosion and risk of personal injury exists if the battery is incorrectly replaced or mistreated. Do not attempt to recharge the battery, disassemble it, remove it, immerse it in water, or dispose of it in fire.

.

CAUTION: Do not dispose of batteries with general household waste. To dispose of them or recycle them, use the public collection system in accordance with local regulations or return them to a Compaq Authorized Service Provider

Locating the Battery

System Board


11-19

Components No.

1

System Battery

+



Replacing a Battery

1.

Read all the manufacturer’s documentation for the new battery.

27.

Close all programs.

28.


29.

From the Windows Taskbar, click the Start button, select Shut Down, and then click OK.

30.

Unplug the computer power cord from the electrical outlet.

31.


32.


33.

34.

Using the system board graphic, locate the memory module slots.

To remove the battery, push in the direction of arrow

1 then lift the battery out as shown by arrow

2.


11-21

35.

To insert a battery, slide the edge of the battery under the clips and then press it firmly into the battery compartment.

+

NOTE: The plus sign

µ

on the battery should be facing up.

36.



Understanding Your Service and Support Options 12-1

Chapter 12


Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers:

•

Review the Troubleshooting section in this guide for suggestions on how to fix the problem.

•

Review the tools in this section to find answers.

•

Look in the Compaq Warranty Statement (included with your computer) or

Service and Support Card to find your regional Compaq Service telephone number.

Compaq Support

Double-clicking the Compaq Support

$

icon located on the Windows desktop provides access to the following tools:

Tool

Compaq Diagnostics

System Record

Compaq Service

Connection

Internet Support

McAfee Anti-Virus

Compaq Support Tools

Description

Diagnoses problems with your Internet PC. This software provides an easy way to check attributes of your Internet PC.

Reports all of the devices that came with your Internet PC and all of the devices you have added or changed since you purchased your

Internet PC.

Provides automated software updates and general information on using your Internet PC.

Allows you to access the Compaq Service and Support Web page for your country. Compaq's Service and Support Web page provides you with software updates, maintenance tips, and tools to help make using your Internet PC easier.

Provides anti-virus scanning and free software updates for one year through the Internet. For more information on computer viruses and how to run McAfee Anti-Virus software, refer to the Identifying and

Removing Computer Viruses section of this guide.

12-2 Understanding Your Service and Support Options

Using Compaq Diagnostics

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. When you double-click the Compaq Diagnostics

û

icon located in the

Compaq Support

$

folder on the Windows desktop, a progress bar is displayed while the application analyzes your Internet PC for information about its components. After approximately one minute, a Summary window with the component information is displayed.

A row of icons is located at the top of the window. Clicking these icons displays information about the components being tested. Refer to the following table for descriptions of the tabs.

Overview

Tab

Test

Status

Log

Error

Compaq Diagnostics

Description

Contains information about your computer

Selects the devices you want tested

Shows progress of tests and faults detected

Shows a record of all device tests and detailed results

Reports details of errors detected


Testing Equipment

You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the Interactive or Unattended mode.

Complete or Custom tests are completed only in the interactive mode, since they test the audio and video components of your Internet PC. You must be present to confirm the test results. Complete testing takes about 10 minutes.

The Test tab has the following main regions: Type of Test, Test Mode, an

Information Window, and a Component List (under the Type of Test box). The

Component List resembles Windows Explorer: Click the + to open a component folder, then click the component to get information about it. The information window may show further tests that can be performed on certain components. You can request any or all of these subtests.

To run a test, complete the following steps:

1.

Click the Test tab.

2.

Choose the type of test: Quick, Complete, or Custom. In Custom, you will need to check the boxes in the Component List for each test you want.

3.

Select Interactive Mode or Unattended Mode.

*

HINT: You can select Quick or Complete as a starting point for a Custom test. If you select Interactive Mode, stay with your computer for the interactive test portions.

4.

Click the Begin Test button at the bottom of the window. The Status tab will automatically replace the Test tab on your window. You can follow the progress of individual tests on this window.

When the tests are complete, the progress bar in the Status window will be green if the test was successful and red if the test failed. The lower part of this tab gives details of the tests that have been completed.

The Log tab lists all the tests and also gives information about the number of times each test was run, the time taken for the test, and the number of errors detected.

You can save this information by clicking the Save button at the bottom of the window.

The Error tab provides details about the errors detected, including error codes. This code is useful information for a Compaq technician, who can advise you on how to fix your computer.


System Record

System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer.

System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer.

To access System Record, complete the following steps:

1.


$

icon.

2.

Double-click the System Record

¢

icon.

The System Record tab displays the Base.log, all of the devices that came with your computer, and the Now.log, which displays all of the devices you have added or changed. The changes you have made to your computer are highlighted in red.

For example, if your computer came with 64 megabytes (MB) of memory and you upgrade it to 96 MB of memory, your Base.log displays 64 MB of memory and the

Now.log displays 96 MB. The memory line in the Base.log and the memory line in the Now.log are noted in red lettering, which indicates a change has been made to your computer's original amount of memory.


Compaq Service Connection

Overview

The Compaq Service Connection software installed on your computer is an innovative way of correcting problems before they begin. The service automatically sends you free software updates that will keep your computer in peak operating condition. You decide when to install the updates.

A small notice, displayed as a rotating

$,

will appear on the bottom-right corner of the Windows desktop when an update is available.

Turning Compaq Service Connection On and Off

If you wish to manually turn on Compaq Service Connection, complete the following steps:

1.

Double-click the Compaq Support

$

icon on the Windows desktop.

2.

Double-click the Service Connection

$

icon.

+

NOTE: If the Service Connection

$

icon is visible in the Windows Taskbar, the service is already active.

The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet.

To turn off Compaq Service Connection, complete the following steps:

1.

Right-click the Service Connection

$

icon on the Windows Taskbar.

2.

Select Shutdown Compaq Service Connection.


How it Works

The Compaq Service Connection software operates in the background while you are performing other tasks on your computer. You will only be aware that it is working when a Notice is displayed.

If you are actively using your modem when the Compaq Service Connection software initiates an update, it waits until the modem is idle before downloading any information. You will not be interrupted while using your Web browser or email programs.

When a Notice is displayed, complete the following steps to obtain the update:

1.

Double-click the Notice, usually displayed as a rotating

$

, to reveal the update identification.

2.

Install, postpone, or delete the download by clicking the appropriate button.

•

If you ignore the Notice, it will disappear after a minute or two. However, the update will still be available for you to download at any time during the next 10 days.

•

If you have not downloaded the update within 10 days, it will automatically be cancelled.

To view the updates you have downloaded and the updates that are still available, double-click the Compaq Support

$

icon on the Windows desktop, then doubleclick the Service Connection

$

icon. The window displays a list of updates and highlights in bold the updates that have not yet been accepted.

Compaq Service Connection Privacy and Data Security Statement

Compaq Service Connection is committed to providing you with beneficial software updates and information. To provide you with these updates and information, non-personal information limited to your computer model number, serial number, and software ID files is communicated to the Compaq server. Files sent to your PC are protected by a personalized security number, similar to a

Personal Identification Number (PIN), to ensure that you receive the correct information. Compaq Service Connection does not access, share, or send any personal information, files, or data on your system over the Internet.

If you no longer wish to receive updates from Compaq Service Connection, you can turn it off at any time.


Internet Support

The Internet Support

§

icon allows you to access the Compaq Service and

Support Web page for your country. The Compaq Service and Support Web page provides you with tools and information to help make using your Internet PC easier than ever.

To access the Service and Support Web page, complete the following steps:

1.

Make sure your computer is connected to the Internet.

2.


$

icon.

3.

Double-click the Internet Support

§

icon. A window will display icons representing flags of various countries.

4.

Click on the icon that represents your country’s flag.

You will be connected to your country’s specific Service and Support web page.

*

HINT: You can also access Internet Support through the Instant Answer button

(available on select models) on your keyboard.


Drivers

Installing Drivers for New Hardware

If you add new hardware such as a printer or a gamepad to your computer, you may be prompted to insert the Windows Installation CD or diskettes. If this occurs, complete the following steps:

1.

At the Add New Hardware Wizard, click Next to begin installing the drivers and files necessary to make the new hardware work.

2.

Select the Search for the best driver for your device (Recommended) option and click Next.

3.

Select the Specify a location option. If C:\WINDOWS\OPTIONS\CABS is not displayed in the drop-down box, either select it from the drop-down menu or type it in the box and click Next. The Add New Hardware Wizard will begin installing the necessary files and drivers for the new hardware.

4.

When the Add New Hardware Wizard completes installing the files and drivers, click the Finish button.

You may need to restart your computer for the new hardware to be recognized by your computer.

Reinstalling Deleted Drivers

If a driver is accidentally deleted or the operating system is reinstalled, drivers may be reinstalled by selecting the Selective Restore option from the QuickRestore

CD. Refer to the QuickRestore instructions for more information on how to reinstall drivers using the Selective Restore option.

To reinstall a driver, complete the following steps:

1.

From the Windows Taskbar, click Start, point to Programs, and click

Windows Explorer.

2.

Navigate to the CPQDRV folder on the hard drive and double-click it.

3.

Find the folder of the device you wish to reinstall and double-click it.

4.

Double-click the setup program for the driver you wish to reinstall.

5.

Follow the on-screen instructions.

Troubleshooting Guide

13-1

Chapter 13

Troubleshooting Guide

This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC.

Helpful Hints

If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action:

•

Check that the computer and monitor are plugged into a working electrical outlet.

•

Check to see that the computer is turned on and the amber power light is on.

•

Check to see that the monitor is turned on and the power light is on.

•

Turn up the brightness and contrast controls of the monitor if the monitor is dim.

•

Check all cable connections for loose or incorrect connections.

•

Remove the diskette from the diskette drive before turning on your computer.

•

Run Windows Diagnostics to determine and repair minor problems.

Understanding This Guide

This guide has been divided into three columns: Symptom, Problem, and Solution.

The Symptom column describes the symptom or warning that made you realize you had a problem. The Problem column identifies one or more reasons why the symptom has occurred, and the Solution column describes what you should do to try to fix the problem listed.

If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time.

If a problem persists and you are unable to resolve it yourself, please review

Understanding Your Service and Support Options or contact a Compaq Authorized

Service Provider. Refer to your Warranty Statement for details.

13-2


Symptom

No sound.

Sound is too low.

Sound is distorted.

Problem

Speaker cables are not properly connected.

Audio

Volume has been muted.

Internet PC is in Sleep mode.

This mode is identified when the power status light on the front of your Internet PC turns amber.

Windows does not detect audio driver.

Solution

Shut down your Internet PC using the normal Windows shutdown procedure.

Reconnect the speakers. Refer to the

Compaq Hardware and Software Setup poster for detailed instructions.

On the Taskbar, click the Volume

¶

icon and clear the Mute check box.

Press the Power button to wake your

Internet PC.

Volume has been set too low.

Volume is too high.

Speakers may be damaged.

1.

On the Taskbar, click the Start button and point to Settings.

2.

Click Control Panel.

3.


M icon.

4.

Click the Device Manager tab.

5.

Click the

µ

plus sign next to Sound, video and game controllers, and select the installed audio driver.

6.

Click the Remove button, and click

OK.

7.

Restart your Internet PC and let

Windows redetect the audio driver.

Click the Volume

¶

icon on the Taskbar, and click the Volume slider bar and then drag it up, or press the Volume Up button on your Compaq Internet Keyboard.

Click the Volume

¶

icon on the Taskbar, and click the Volume slider bar and drag it down, or press the Volume Down button on your Compaq Internet keyboard.

Call a Compaq Authorized Service

Provider. See your Warranty Statement for details.

Symptom

Audio recordings from digital video camera sound is distorted.


13-3

Audio

Problem

DVD is not set up properly.

Solution

Change settings in the DVDeck program.

1.

From the Taskbar, click the Start button.

2.

Point to Programs, and DVDeck, and then DVDeck.

3.

Click the Options tab.

4.

Click AVI Interleave Options button.

5.

In the Interleave Factor area, change the default setting to 4:1.

6.

Click OK and close the window.

Audio CD or DVD does not play.

Volume

¶

icon is missing from

Windows Taskbar.

See troubleshooting topic CD or DVD in this section.

Multimedia settings have been changed.

1.

On the Taskbar, click the Start button.

2.


3.

Double-click Multimedia.

4.

Select the Show volume control on

taskbar option, and click OK.

13-4


Symptom

CD or DVD drive cannot read a disc or takes too long to start.

Problem

CD or DVD

CD has been inserted upside down.

Solution

Reinsert the CD with the label facing up.

The DVD drive will take longer to start because it has to determine the type of media, such as audio or video being played, before it can begin playing.

CD or DVD disc is dirty.

Wait at least 30 seconds to let the DVD drive determine the type of media being played. If disc still does not start, see the solutions for related problems.

Windows does not detect CD or DVD driver.

Clean CD or DVD with a CD cleaning kit available in most computer stores.

1.


2.

Click Control Panel and double-click

System

M

icon.

3.


4.

Click the

µ

next to the CD or DVD disc, and select the installed driver.

5.


OK twice.

6.


Windows redetect the CD or DVD driver.


13-5

Symptom

Not reading drive:

“Abort, Retry, Fail?” message appears.

“Non-system disk or disk error” message is displayed.

Diskette Drive, SuperDisk, or Zip Disk

Problem

A non-formatted diskette has been inserted.

Diskette is damaged.

A diskette that does not contain system files needed to start your Internet PC has been inserted in drive.

System files have been damaged.

Solution

Format the diskette by following these steps:

1.

Double-click the My Computer

G icon on the desktop.

2.

Select the 3 1/2 Floppy (A:) drive.

3.

Click File, and point to Format.

4.

Select desired options, and click Start to begin formatting the diskette.

Replace the diskette with a new one.

When drive activity stops, remove the diskette and press the spacebar. System should start up.

Hard drive has failed.

1.

Insert a startup disk in the diskette drive.

2.

Restart your Internet PC.

3.

At the A:\ prompt, type SYS C: and press the Enter key. The following message is displayed: ‘SYSTEM

TRANSFERRED’. This task will restore the system files to your hard drive.

4.



Provider. Refer to your Warranty Statement for details.

13-6


Symptom

Diskette drive light stays on.

Diskette drive cannot save information to diskette.


Problem

Diskette has been improperly inserted.


Diskette is not formatted.

Diskette is write-protected.

Diskette is full or file is too big.

File save command not properly executed.


Diskette drive has failed.

Solution

Remove the diskette and reinsert the diskette as follows: Insert the edge with the sliding cover into drive first face up, and push all the way in until the diskette stops.

Remove the diskette and reinsert a new diskette. If a problem persists, run the

Windows Maintenance Wizard to repair the drive. Refer to Maintaining Your Internet

PC in the User’s Guide.


1.



2.


3.


4.


Slide the write-protection tab to the unlocked position on the diskette.

Use another diskette or compress the file to reduce the size.

When saving information to the diskette drive, verify you are using the correct drive letter.

Replace the damaged diskette.




13-7

Symptom

Diskette drive cannot read a diskette.

Zip drive (available on select models) cannot read a disk.

Zip drive (available on select models) indicator light continuously blinks.


Problem

Diskette is not formatted.

The wrong diskette type is being used.

Diskette drive has failed.

Solution


1.



2.


3.


4.


Check the type of drive you have and use the correct diskette type.



Reinstall your Zip drive driver.

Windows does not detect Zip driver.

Wrong disk is being used.

Windows is not enabled.

Zip disk is not inserted properly.

Verify the disk you have inserted is a Zip disk and is compatible with your Zip drive.

Zip drive cannot be used in DOS mode.

Push the Disk Eject button to remove disk, and then reinsert it.

13-8


Symptom

SuperDisk drive

(available on select models) cannot read or write to a diskette.


Problem

Windows does not detect

SuperDisk driver.

Wrong disk is being used.

Solution

1.

Click the Start button and point to

Settings.

2.


System

G

icon.

3.


4.

Click the

µ

next to Disk drives, and select the LS-120 driver.

5.


OK.

6.


Windows redetect the SuperDisk driver.

Verify that the disk is a SuperDisk, 720K, or 1.44MB diskette.

SuperDisk has failed.



Disk Copy command does not support 120MB diskettes.

Use the SuperDisk Copy Disk program included on the SuperDisk Tools Kit to copy the SuperDisk.

Cannot copy

SuperDisk (available on select models) diskette using Disk

Copy.

SuperDisk (available on select models) performance is slow.

Cannot eject the

SuperDisk (available on select models).

SuperDisk Accelerator and

Staging Enabled are not enabled.

After copying files to the

SuperDisk, the Performance

Accelerator (PA) is enabled.

The PA locks the drive until the copy process is complete.

The SuperDisk has not been inserted properly.

Enable the SuperDisk Accelerator and the

Staging Enabled. Refer to SuperDisk

Accelerator in the User’s Guide for details.

Wait for the copy process to complete, and then try to eject the SuperDisk.

If the SuperDisk does not eject when the

Eject button is pressed, manually eject the disk. Refer to SuperDisk Drive in User’s

Guide for details.


13-9

Symptom

“Disk Full” message displayed when copying files to

SuperDisk (available on select models).


Problem

Root directory of SuperDisk is full.

Solution

Make folders and copy files into the folders.

SuperDisk capacity of 120MB has been exceeded.

Copy files to a new SuperDisk, or verify information on SuperDisk is not critical and consider deleting files to create space on SuperDisk for new files.

Symptom

Screen is blank and monitor power light is not lit.

Screen is blank.

Display

Problem

Monitor power cable is not connected to monitor or wall outlet.

Monitor is not turned on.

Monitor connector cable is not properly connected to rear of

Internet PC.

Screen saver is enabled.

Solution

Reconnect the monitor’s power plug on rear of monitor and wall outlet.

Press the monitor’s Power button.

Inspect the monitor’s video connector for bent pins. If bent pins do not exist, reconnect the monitor connector cable on rear of Internet PC.

Press any key or move mouse to make screen display.

Press the Power button to wake your

Internet PC.

Internet PC is in Sleep mode.

This mode is identified when the power status light on the front of your Internet PC turns amber.

If you are using a Flat-Panel

Monitor (available on select models), you may need a

Digital Video Interface and connector.



13-10 Troubleshooting Guide

Symptom

Display only fills part of the screen.

Display

Problem

If you are using a Flat-Panel

Monitor (available on select models), your resolution settings are not set properly.

Display is too faint.

Resolution cannot be adjusted to desired setting.

Brightness and contrast controls are not set properly.

Windows does not detect display driver.

Solution

1.


2.


3.

Double-click Display.

4.

Click the Settings tab.

5.

In the Display area, click the resolution slider for the Screen and drag it to the right. Repeat this step for the Desktop resolution slider.

Increase the resolutions to the maximum allowable.

6.

Click OK to accept the new settings then close the Control Panel window.

Adjust the brightness and contrast controls on your monitor.

1.


2.


3.


G icon.

4.


5.

Click the

µ

next to Display Adapters and select the installed display adapter.

6.


OK.

7.


Windows redetect the display driver.


13-11

Symptom

Game crashes frequently.

Games

Problem

Minimum hardware or software requirements set by

Game manufacturer have not been met.

Game was not set up properly when installed.

Graphic distortion or blank screen exists during game’s introduction.

Incorrect version of game.

Solution

Review the game documentation or packaging for minimum requirements.

Reinstall the program, noting any settings and default selections that pertain to your

Internet PC, and restart the game.

Contact game manufacturer for updated version of game.

Symptom

Internet PC seems to have locked up.

Hard drive error message is displayed.

Hard drive fault protection error message is displayed.

Insufficient memory message is displayed.

Problem

Hard Drive

Program in use has stopped responding to commands.

Part of hard drive has failed.

Solution

Attempt a normal Windows shutdown.

If this fails, restart your Internet PC by pressing the Power button for 4 or more seconds to power it off. To restart your

Internet PC, press the Power button again.

Run the Windows Maintenance Wizard to repair the drive. Refer to Maintaining Your

Internet PC in the User’s Guide.

Part of hard drive has potential to fail or could already have failed.



All memory in Internet PC is being used by open programs and memory is needed for desired task.

Close one or more programs and retry.

It may also be necessary to restart

Windows to recover memory should this fail.


Symptom

Cannot connect to the Internet.

Cannot automatically launch

Internet programs.

Cannot use the

Internet because the fax modem is busy or no dial tone found.

Internet

Problem

Internet Service Provider (ISP) account is not set up properly.

Modem is not set up properly.

Web browser is not set up properly.

Internet keyboard failed.

Solution

Verify Internet settings, or contact your ISP for assistance.

Reconnect the modem, verifying the following connections: Telephone Line to

Telephone (for external phone sets) and

Telephone Line to Wall Jack (from Internet

PC to wall).

Verify your Web browser is installed and set up to work with your ISP.



Log in to AOL and launch your desired program.

If using America Online (AOL) as your ISP, you must log in to

AOL before some programs will start.

Telephone or modem line connections are not connected properly.

Reconnect the modem, verifying the following connections: Telephone Line to

Telephone (for external phone sets) and

Telephone Line to Wall Jack (from Internet

PC to wall).

Verify all telephone handsets on the same line are on the receiver.

If no dial tone is found, another telephone handset on the same line is not on the receiver.

Messages have not been cleared from answering service.

If you use an answering service that modifies your telephone’s dial tone to inform you of messages, clear all messages and try your call again.

Symptom

Internet takes too long to download

Web sites.


13-13

Internet

Problem

Modem is not set up properly.

Solution

Verify correct modem speed and COM port are selected.

1.

Click the Start button and point to

Settings.

2.


Modems.

3.

Windows will detect the modem you have installed. Click the Properties button.

4.

Verify that the correct modem port is set and the maximum speed of your modem is selected. Reset these settings if necessary, and click OK.

5.

Close the Control Panel window.

Symptom

Keyboard commands and typing are not recognized by

Internet PC.

Keyboard and Mouse

Problem

Keyboard connector is not properly connected.


Solution

Shut down your Internet PC using your mouse.

1.

On the Taskbar, click the Start button.

2.

Click Shut Down...

3.

Select the Shut down option and click

OK.

After the shutdown is complete, reconnect the keyboard connector on the rear of your

Internet PC and restart the computer.

Shut down your Internet PC using your mouse. Refer to the problem “Keyboard connector is not properly connected.”


Symptom

Mouse does not respond to movement or is too slow.

Mouse will only move vertically or horizontally.

Keyboard and Mouse

Problem

Keyboard needs repair.

Mouse connector is not properly connected.

Mouse roller ball is dirty.


Mouse roller ball is dirty.

Mouse needs repair.

Solution



Shut down your Internet PC using your keyboard.

1.

Press the Ctrl and Esc keys simultaneously.

2.

From the Windows Start menu, use the arrow keys to select Shut

Down..., and press the Enter key.

3.

Select the Shut down option (you may need to use the arrow keys to select it).

4.

Click OK.

After the shutdown is complete, reconnect the mouse connector on the rear of your

Internet PC and restart the computer.

Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores.

Shut down your Internet PC using your keyboard. Refer to the problem “Mouse connector is not properly connected” for details on how to shut down using your keyboard.

Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores.

Replace mouse. Call a Compaq Authorized

Service Provider. See your Warranty

Statement for details.


13-15

Symptom

Memory parity error.

Memory

Problem

Wrong memory modules were used in upgrade.

Memory modules failed.

Solution

Review Upgrading Your Internet PC that came with your Internet PC to verify the correct type of memory modules to use.



Symptom

Internet PC will not turn on.

Power

Problem

Power button on the front of your Internet PC has not been pressed.

Power plug is not properly connected to back of Internet

PC or wall outlet.

Line voltage selection switch is not in the proper position for your region (115V/230V).

Wall outlet is bad.

Solution

Press the Power button on the front of your Internet PC.

Reconnect the power plug to rear of

Internet PC and wall outlet.

Refer to Checking Your Connections in the

User’s Guide, or call a Compaq Authorized

Service Provider for assistance. Refer to your Warranty Statement for details.

Test the outlet by connecting a different electrical device to outlet.


Symptom

Internet PC will not start.

Power

Problem

System files may have been damaged. You will need to insert a startup disk or

Windows Startup disk to restart your Internet PC.

Wrong memory modules were used in upgrade, or memory modules were installed in the wrong location.

Solution

1.


2.


3.

At the A:\ prompt, type SYS C: and press the Enter key. The following message will be displayed: ‘SYSTEM


4.


If this task does not restart your Internet

PC, call a Compaq Authorized Service


Verify the installation of memory modules by calling a Compaq Authorized Service

Provider . Refer to your Warranty

Statement for details.

Hard drive has been damaged.




13-17

Symptom

“Illegal Operation has Occurred” error message is displayed.

Power

Problem

Program being used is not certified for Windows by

Microsoft.

Solution

Verify program is certified by Microsoft

(see program packaging for this information).

“Non-system disk or disk error” message is displayed.

Configuration files are corrupt If possible, save all data, close all programs, and restart your Internet PC.

If the error message returns you may need to back up your personal data and use the

Quick Restore utility. See Understanding

Your Service and Support Options for details.

a

WARNING: Quick Restore reformats

your hard drive, all files will be lost.

When drive activity stops, remove the diskette and press the spacebar. Your

Internet PC will start up.

A diskette that does not contain system files needed to start your Internet PC has been inserted in drive.

Disk error has occurred.

System files have been damaged.

Hard drive has failed.

Restart your Internet PC. If the error returns, see the next problem “System files have been damaged.”

1.


2.


3.

At the A:\ prompt, type SYS C: and press the Enter key. The following message will be displayed: ‘SYSTEM


4.





Contacting a Compaq Authorized Service Provider

If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.

Safety and Comfort 14-1

Chapter 14

Safety and Comfort

a WARNING: There may be a risk of serious physical injuries from working at your computer workstation. Read and follow the recommendations in this section to minimize the risk of injury and to increase your comfort.

Some studies have suggested that long periods of typing, improper workstation setup, incorrect work habits, stressful work conditions and relationships, or problems in your personal health may be linked to injuries. These injuries could include carpal tunnel syndrome, tendinitis, tenosynovitis, and other musculoskeletal disorders.

The warning signs of these disorders can occur in the hands, wrists, arms, shoulders, neck, or back, and can include:

•

Numbness, burning, or tingling

•

Soreness, aching, or tenderness

•

Pain, throbbing, or swelling

•

Tightness or stiffness

•

Weakness or coldness

Symptoms may be felt during typing, while using a mouse, or at other times when no work with the hands is being performed, including during the night when these symptoms might awaken you. If you experience these symptoms, or any other persistent or recurring pain or discomfort that you think may be related to using a computer, you should promptly consult a qualified physician and, if available, your company’s health and safety department. The earlier a problem is properly diagnosed and treated, the less chance there is that it will progress to a disabling condition.

The following pages describe proper workstation setup, posture, and health and work habits for computer users. In addition, this Guide contains product safety information applicable to all Compaq products.

14-2 Safety and Comfort

Promoting a Safe and Comfortable Work Environment

Posture, lighting, furniture, work organization, and other work conditions and habits may affect the way you feel and how well you work. By adjusting your work environment and personal practices, you may be able to minimize fatigue and discomfort, and reduce the risk of resulting strains that some scientists believe can lead to injury.

Important Choices

If you share a computer with others, readjust the work environment to your needs.

Each time you sit down to work, adjust into your comfort zone.

Whenever you use a computer, you make choices that can affect your comfort and potentially your safety. This is true whether you use a full-size keyboard and monitor on a desk, a notebook computer, or a wireless keyboard on your lap. In every case, you choose your working posture and your body’s position relative to your keyboard, pointing device, monitor, remote control, phone, and any reference books and papers. You may also have some control over lighting and other factors.

Take Action for Safety and Comfort

Many factors in our work environment determine whether we work efficiently and in a manner that promotes good health and safety.

By considering, acting on, and periodically reevaluating the recommendations in this Section, it is possible to create a safer, more comfortable, healthful, and efficient work environment.

+ NOTE: Some scientists believe that working intensely, or for a long time in uncomfortable or unnatural positions, may pose risks, such as those mentioned in the warning. The information included in this Section is designed to help you work more safely by recommending ways to work more comfortably and effectively.

*

SELF-CHECK: After reviewing the information in this chapter, double-check your postures and habits using the section, "Self-Check.”


Key Principles

To promote safety and comfort, follow these principles whenever you use your computer.

Adjust

Adjust your body position and your work equipment. There is no one “right” position.

Find your comfort zone, as described in this

Section, and when working at your computer, frequently adjust within this zone.

Move

Vary your tasks so that you can move around; avoid sitting in one posture all day. Perform tasks that require walking.

Relax

Build positive relationships at work and home.

Relax and strive to reduce sources of stress.

Stay aware of physical tension such as clenching your muscles and shrugging your shoulders. Continually release tension. Take frequent short breaks.

Listen

Listen to your body. Pay attention to any tension, discomfort, or pain you may feel, and take immediate action to relieve it.


Remember

Remember to exercise regularly and maintain general fitness. Doing this will help your body withstand the rigors of sedentary work. Respect any medical conditions you may have or other health factors you may know of. Adjust your work habits accordingly.

Finding Your Comfort Zone

A Range of Positions

Rather than working in a single posture, find your comfort zone. Your comfort zone is a range of positions that is generally appropriate and comfortable for your given work situation.

Vary Your Posture

Depending on your tasks, you may find a range of seated and standing postures that are comfortable. Within your comfort zone, change postures often throughout the day.

Move

Sitting still for long periods can cause discomfort and muscle fatigue. Changing postures is good for many parts of your body, including your spine, joints, muscles, and circulatory system.

Within your comfort zone, change postures often throughout the day. Take frequent short breaks: stand up, carefully stretch, or walk around. Frequently switch to brief tasks that require getting up, such as retrieving output from a printer, filing paperwork, or consulting a colleague down the hall.

If your furniture offers a wide range of adjustments, you might find it comfortable to switch back and forth between sitting and standing positions.


Different Tasks, Different Postures

Your choice of posture within your comfort zone may vary with your task. For example, you may find a reclined posture most comfortable for computer tasks, and a more upright posture more comfortable for tasks requiring frequent reference to papers or books.

Organizing Your Adjustments

The order in which you make various adjustments to your body position and work area may vary depending on the adjustability of your furniture. For tips on how to order your adjustments see the section, “Organizing Your Adjustments.”

*

HINT: THAT AFTERNOON SLUMP: Pay particular attention to adjusting your posture in the afternoon when you may tend to get fatigued.

HINT: EVERYTHING IS CONNECTED: When you reposition any one part of your body, you may need to adjust other parts as well.

AVOID!

•

Don't sit in one fixed posture all day.

•

Avoid slouching forward.

•

Be sure not to lean back too far.


Feet, Knees, and Legs

Make sure your feet can rest solidly and comfortably on the floor while sitting. Use an adjustable work surface and chair that allow your feet to rest firmly on the floor, or use a footrest. If you use a footrest, be sure it is wide enough to accommodate different leg positions within your comfort zone.

Providing Enough Leg Room

Be sure you have sufficient space under your work surface for your knees and legs.

Avoid concentrated pressure points along the underside of your thigh near the knee and the back side of your lower leg. Stretch your legs and vary your leg posture throughout the day.

RIGHT!

Rest your feet firmly on the floor or a footrest.

WRONG!

Don't dangle your feet and compress your thighs.

*

AVOID!

HINT: WALK: Get up from your desk frequently and take brief walks.

HINT: LEG COMFORT: Vary your leg positions throughout the day.

WARNING: Avoid placing boxes or other items under your desk that limit your leg room.

You should be able to pull yourself all the way up to your desk without interference.


Back

Use your chair to fully support your body. Distribute your weight evenly and use the entire seat and backrest to support your body. If your chair has adjustable low back support, match the contours of the chair’s backrest to the natural curve of your lower spine.

Getting comfortable

Always make sure your lower back is well-supported. Make sure it feels comfortable in the position in which you are working.

RIGHT!

Distribute your weight evenly and use the entire seat and backrest to support your body.

WRONG!

Don't slouch forward.

*

AVOID!

HINT: ADJUST OFTEN: If your chair is adjustable, experiment with the adjustments to find numerous comfortable positions, then adjust the chair frequently.

If you get a new adjustable chair, or if you share a chair with someone else, don’t assume the settings are properly set for you.


Forearms, Wrists, and Hands

Keep your forearms, wrists, and hands aligned in a straight, neutral position, whether you are working at a desk or table, or sitting on a couch or bed. Avoid bending or angling your wrists while typing or using a pointing device.

Don't Anchor Your Wrists

When typing, do not anchor or rest your wrists on your work surface, your thighs, or a palm rest (sometimes called a wrist rest). Resting your palms while typing may be harmful because it can cause you to bend your wrists back and can apply pressure to the undersides of your wrists. A palm rest is designed to provide support during pauses, when you are not typing.

RIGHT!

Hold a straight, neutral wrist position while typing.

WRONG!

Don’t rest your palms on a work surface while typing.

RIGHT!

Hold a straight, neutral wrist position while typing.


WRONG!

Don’t angle your wrists; this may cause unnecessary strain.

*

Split Keyboards

HINT: If you find it difficult to type with a straight, neutral wrist position, you may want to try a split keyboard. Be aware, however, that improper setup or posture while using a split keyboard can increase bending in your wrists. So if you try one, set it up properly to align your forearms, wrists, and hands

Be sure not to rest your wrists on sharp edges AVOID!

Shoulders and Elbows

Adjust your chair height or keyboard height so that your shoulders are relaxed and your elbows hang comfortably at your sides. Adjust your keyboard slope so that your wrists are straight.

Checking Elbow Height

Position your elbows in a zone that is near the height of your keyboard’s home row

(the row that includes the letters G and H). This position allows you to relax your shoulders. If you have long upper arms, you may find you need to position your elbows a bit below the height of home row in order to provide enough space under the work surface for your knees and legs.

RIGHT!

Turn your chair to the side to help determine if your elbow height is near the height of your keyboard’s home row.

*

RELAX: Remember to relax, particularly in areas where muscle tension often builds, such as your shoulders.


Eyes

Working at your computer for long periods can be a visually demanding task and may cause your eyes to become irritated and fatigued. Therefore, you should give special attention to vision care, including the following recommendations:

Resting Your Eyes

Give your eyes frequent breaks. Periodically look away from the monitor and focus at a distant point. This may also be a good time to stretch, breathe deeply, and relax.

Cleaning Your Monitor and Glasses

Keep your display screen and your glasses or contact lenses clean. If you use a glare-reduction filter, clean it according to the manufacturer’s directions.

Having Your Eyes Examined

To be sure that your vision is adequately corrected, have your eyes examined regularly by a vision care specialist. Consider having glasses made that are specifically suited for working with a computer monitor. If you wear bifocals or trifocals, you may find these special monofocal glasses more comfortable for computer use. For more information, see “Adjusting Monitor Height for Bifocal and Trifocal Users” in this section.

*

Eye Comfort

While looking at your monitor and also while resting your eyes, remember to blink.

This helps keep your eyes naturally protected and lubricated and helps prevent dryness, a common source of discomfort.

Eye Break

Give your eyes frequent rests by focusing them on a distant point.

Safety and Comfort 14-11

Arranging Your Work Area

You may find a range of monitor heights that allows your head to be balanced comfortably over your shoulders.

Monitor

You will reduce eye strain and muscle fatigue in your neck, shoulders, and upper back by properly positioning your monitor and adjusting its angle.

Positioning the Monitor

Place the monitor directly in front of you. To determine a comfortable viewing distance, stretch your arm toward the monitor and notice the location of your knuckles. Place your monitor near that location. You should be able to clearly see the text on your monitor.

Adjusting the Monitor Height

Your monitor position should allow your head to be balanced comfortably over your shoulders. It should not cause your neck to bend forward uncomfortably or backward to any degree. You may find it more comfortable to position the monitor so that the top line of text is just below your eye height. Your eyes should look slightly downward when viewing the middle of the screen.

Many computer designs allow you to place the monitor on top of the system unit. If this places the monitor too high, you may want to move the monitor to the desktop.

On the other hand, if the monitor sits on your work surface and you feel any discomfort in your neck or upper back, the monitor may be too low. In that case, try using a thick book or a monitor stand to raise the monitor.


Tilting the Monitor

Tilt the monitor so that it faces your eyes. In general, the monitor screen and your face should be parallel to each other. To check for correct monitor tilt, have someone hold a small mirror in the center of the viewing area. When sitting in your normal work posture, you should be able to see your eyes in the mirror.

*

AVOID!

Eye Height

Your eye height will change considerably whether you use a reclining or upright posture, or some posture in between. Remember to adjust your monitor’s height and tilt each time your eye height changes as you move through your comfort zone.

If you look at the monitor more than you look at paper documents, avoid placing your monitor to the side.

Adjusting Monitor Height for Bifocal and Trifocal Users

If you wear bifocals or trifocals, it’s especially important to properly adjust your monitor height. Avoid tilting your head back to view the screen through the lower portion of your glasses; this could lead to muscle fatigue in your neck and back.

Instead, try lowering your monitor. You may want to consider using monofocal glasses that are specially made for computer use.

WRONG!

If you wear bifocals or trifocals, don't position your monitor so high that you have to tilt your head back to view the screen.

*

Notebook Viewing

Whenever using a notebook computer for long periods, you may find it more comfortable to connect a full-size monitor. A separate monitor gives you a wider range of viewing distance and height options.

Adjusting Brightness and Contrast

Reduce the potential for eye discomfort by using brightness and contrast controls on your monitor to improve the quality of text and graphics.


Eliminating Glare and Reflections on Your Monitor

Take the time to eliminate glare and reflections. To control daylight, use blinds, shades, or drapes, or try other glare-reducing measures. Use indirect or reduced lighting to avoid bright spots on your display screen.

If glare is a problem, consider these actions:

•

Move your monitor to a place where glare and bright reflections are eliminated.

•

Turn off or reduce ceiling lights and use task lighting (one or more adjustable lamps) to illuminate your work.

•

If you cannot control the ceiling lights, try positioning your monitor between rows of lights instead of directly beneath a row of lights.

•

Attach a glare-reduction filter to your monitor.

•

Place a visor on your monitor. This device may be as simple as a piece of cardboard extending out over the monitor’s top front edge.

•

Avoid tilting or swiveling your display in a way that leads to an uncomfortable head or upper back posture.

* Eliminating Glare

Try positioning your monitor so that its side faces the windows.

AVOID!

•

Avoid compromising your posture to compensate for glare or reflections.

•

Try to avoid bright light sources in your field of vision. For example, don’t face an uncovered window during daylight hours.

Keyboard and Pointing Device

Place your keyboard, mouse, and other input devices, so that you can use them with your body in a relaxed, comfortable position. In this way, you don’t have to reach or shrug your shoulders while working.

Positioning the Keyboard

Position the keyboard directly in front of you to avoid twisting your neck and torso.

This makes it possible to type with your shoulders relaxed and your upper arms hanging freely at your sides.


Adjusting the Keyboard Height and Slope

Your elbow height should be near the height of your keyboard’s home row (see illustration under “Shoulders and Elbows”). Adjust your keyboard slope so that your wrists are straight.

Aligning the Mouse and Keyboard

When using a mouse or detached trackball, position the device immediately to the right or left of your keyboard.

Using a Keyboard Tray Comfortably

If you use a keyboard tray, make sure it is wide enough to accommodate your pointing device, such as a mouse or trackball. Otherwise, you will probably place the mouse on your desktop, higher and farther away than the keyboard. This will lead you to stretch forward repeatedly, and uncomfortably, to reach the mouse.

RIGHT!

Position your pointing device immediately to the right or left of your keyboard.

WRONG!

Don’t position your keyboard and pointing device at different levels and distances.


Arm Supports and a Palm Rest

You may find that supports for your forearms or hands allow you to be more relaxed and comfortable.

Using Arm Supports

Some chairs and desks provide padded areas for resting your arms. You may find it comfortable to rest the middle of your forearms on these supports while typing, pointing, or pausing. Arm supports are properly adjusted when your shoulders are in a comfortable position and your wrists are straight.

Using a Palm Rest

A palm rest is designed to provide support during pauses, not during typing or pointing. While typing or using a pointing device, keep wrists free to move, not anchored or resting on a palm rest, the desk, or your thighs.

RIGHT!

You may find that arm supports help you relax your shoulders and keep your wrists free to move while typing.

* For Pauses Only

Palm rests should only be used during pauses, when you are not typing or using your pointing device.

AVOID!

Armrests should not cause you to:

•

Shrug or drop your shoulders.

•

Put excessive pressure on your elbows.

•

“Wing” your arms (extend elbows out to the sides).


Papers and Books

Select a work surface or surfaces that are large enough to hold the computer equipment and any additional items required for your work. To help minimize eye fatigue, position any materials to which you frequently refer at about the same viewing distance.

Minimizing Your Reach

Arrange your frequently used papers, books, or other items to minimize the distance you reach for them. If you frequently refer to books, papers, and writing materials, and if you use a keyboard tray, make sure the tray, when extended, doesn’t cause you to lean forward or reach excessively. This can stress your shoulders and back. If you find that such stress occurs, you may want to consider a different type of work setup.

Using a Document Holder

If you use a document holder, position it near the monitor at the same distance, height, and angle as the monitor. Positioning the holder in this way can increase your neck comfort as you refer back and forth between your papers and the display screen, by helping you keep your head balanced over your shoulders.

If your primary task is typing from paper documents, you may find it more comfortable to place your document holder directly in front of you and your monitor slightly to one side, or on a slant board between your monitor and keyboard. Consider this option only if you spend more time looking at the paper than at your monitor.

WRONG!

Don’t arrange your work area in a way that causes you to repeatedly strain forward to see and reach frequently used items such as books, papers, or a phone.


Phone

Cradling your phone between your ear and shoulder may lead to neck, shoulder, and back discomfort. If you use your phone a lot, try using a headset or positioning your phone so you pick it up with your non-dominant hand. This frees your dominant hand for note-taking. When not in use, place the phone within easy reach.

RIGHT!

Use a headset to free your hands and help you avoid uncomfortable positions.

WRONG!

Don’t cradle your phone between your ear and shoulder.


Working in Comfort

Using a Notebook Computer

Maintaining a high level of comfort when using a notebook computer may be more challenging than when using a desktop computer. Therefore, you should be especially alert to your body’s signals, such as any feeling of discomfort. Also, be sure to adhere to the key principles presented earlier in this Section.

The following strategies are intended to help you maintain comfort when using a notebook computer:

On the Road

In a hotel, use a blanket for padding your chair and a rolled towel as an inventive way to support your lower back area.

Seeking Comfort

When working with a notebook computer, keep your shoulders and neck relaxed and your head balanced over your shoulders. You may find it comfortable to periodically use a support surface (your briefcase, a bed table, firm blanket, pillow, or large book) between your lap and your notebook computer.


Being Inventive

Use pillows, blankets, towels, and books to:

•

Raise the height of your seat.

•

Create a footrest, if needed.

•

Support your back.

•

Raise your computer to elevate the keyboard and display.

•

Provide arm supports, if you are working on a couch or bed.

•

Provide padding wherever needed.

Transporting the Computer

If you load up your carrying case with accessories and papers, avoid shoulder strain by using a cart or a carrying case with built-in wheels.

*

Notebook Comfort

When you must work where proper seating or support may not be available, such as on airplanes or in wilderness areas, change your position often while working and take brief breaks more frequently.

Long Hours of Use

You may find it more comfortable to use a full-size keyboard, monitor, and detached mouse or trackball with your notebook computer. This is especially important when working on your notebook computer for long hours.

Typing Style

Observe your typing style and notice how you use your fingers and hands. Avoid keeping any unnecessary tension in your thumbs and fingers. Observe whether you have a heavy touch or a light touch while typing. Use the minimum amount of force needed to depress the keys.

Reaching for Keys and Key Combinations

To reach keys that are not near your keyboard’s home row, move your whole arm; avoid stretching your fingers and angling your wrists. When pressing two keys simultaneously, such as Ctrl+C or Alt+F, use two hands instead of contorting one hand to reach both keys.


RIGHT!

Relax your thumbs and fingers while typing and pointing; notice and release excess tension.

WRONG!

Don’t type or point with unnecessary tension in your thumbs and fingers.

*

Keep it Light

If your typing is on the heavy side, teach yourself to lighten up. Press the keys more gently.

“Hunt-and-Peck” Typing

Non-touch-typing causes the neck to bend forward repeatedly. To minimize this repetitive movement, learn how to touch-type so you don’t need to look down at the keyboard as often.

AVOID!

Avoid banging on the keys. Don't use more force than needed to press the keys.


Pointing Style

Use your whole arm and shoulder to move the mouse, not just your wrist. Don’t rest or anchor your wrist while using your pointing device; keep your wrist, arm, and shoulder free to move.

Adjusting Software Controls

You can use the software control panel to adjust the properties of your pointing device. For example, to reduce or eliminate mouse-lifting, try increasing the acceleration setting. If you use a pointing device with your left hand, the software control panel will allow you to switch the button assignments for maximum comfort.

Clean Frequently

Dirt can make pointing more difficult. Remember to clean your mouse or trackball frequently.

RIGHT!

Keep your wrist in a straight, neutral position when using your pointing device.


WRONG!

Don't angle your wrist when using your pointing device.

*

Pointing Comfort

When using a mouse or trackball, hold it loosely. Keep your hand relaxed, and click the buttons using a light touch. When you are not using your pointing device, don’t hold onto it; let it go.

Switch Hands

To give your hand a break, you may choose to control your mouse or trackball with the opposite hand for a while.

AVOID!

Avoid gripping or pinching your mouse tightly.

Using a Keyboard on a Sofa

Even if you use your keyboard in a seemingly comfortable place such as a sofa, bed, or your favorite lounge chair, you can still cause discomfort by sitting in an awkward position or in one position for long periods. Remember to frequently make changes to your position, within your comfort zone, and to take short breaks.

Aligning Forearms, Wrists, and Hands

When working on a keyboard on your lap, keep your forearms, wrists, and hands comfortably aligned with each other in a straight, neutral line. Avoid bending or angling your wrists. If your keyboard has palm rests, use them during pauses, not while typing or using a pointing device.


RIGHT!

Experiment with positioning pillows under your forearms; they may help keep your shoulders relaxed and your wrists straight.

* Even on a sofa

Remember to properly support your lower back.

AVOID!

•

Avoid slouching.

•

Be sure not to recline too much; this may fatigue your neck and upper back.

•

Don't bend or angle your wrists.

•

Avoid sitting completely still and working without breaks for long periods.

Taking Breaks and Varying Your Tasks

As noted earlier in this Section, your furniture placement, office equipment, and lighting are only a few of the factors that determine comfort. Your work habits are also very important. Remember the following:

Take Breaks

When you work at your computer for long periods, take short breaks at least once per hour and preferably more often. You may find that frequent, short breaks will benefit you more than fewer, longer breaks.

If you find that you forget to take breaks, use a timer or specialized software.

Several software tools are available that remind you to take breaks at intervals you specify.

During your breaks, stand up and stretch, especially any muscles and joints you may have held in an extended static posture while using the computer.


Vary Your Tasks

Examine your work habits and the types of tasks you perform. Break up the routine and try to vary your tasks during the day. By doing so, you may avoid sitting in one position or performing the same activities continuously for several hours using your hands, arms, shoulders, neck, or back. For example, you could print out your work to proofread rather than proofing from your monitor.

Reduce Sources of Stress

Take an inventory of things at work that are stressful to you. If you perceive that your physical or psychological health is being affected, take time to evaluate what changes you can make to reduce or eliminate the sources of stress.

*

Try it and see

Contrary to what some may believe, several studies have found that productivity does NOT decline when frequent short breaks are added to the day.

Breathe deeply

Breathe fresh air deeply and regularly. The intense mental concentration that may accompany computer use may tend to cause breath-holding or shallow breathing.


Monitoring Your Health Habits and Exercise

The comfort and safety of working at your computer can be affected by your general state of health. Studies have shown that a variety of health conditions may increase the risk of discomfort, muscle and joint disorders, or injuries.

These preexisting conditions include:

•

Hereditary factors

•

Arthritis and other connective tissue disorders

•

Diabetes and other endocrine disorders

•

Thyroid conditions

•

Vascular disorders

•

Generally poor physical condition and dietary habits

•

Prior injuries, traumas, and musculoskeletal disorders

•

Excessive weight

•

Stress

•

Smoking

•

Pregnancy, menopause, and other conditions affecting hormone levels and water retention

•

Advancing age

Monitoring Personal Tolerance Levels and Limits

Different users of computers have different levels of tolerance for intensive work over a long period. Monitor your personal tolerance levels and avoid regularly exceeding them.

If any of the listed health conditions apply to you, it is particularly important to know and monitor your personal limits.

Cultivating Health and Fitness

Additionally, your overall health and tolerance for the rigors of work typically can be improved by avoiding adverse health conditions and by exercising regularly to improve and maintain your physical fitness.


Organizing Your Adjustments

The order in which you follow the advice in the proceeding chapters depends on the adjustability of your work surface.

If your work surface height adjusts, then systematically adjust yourself and your computer “from the ground up.”

If you have a fixed desk or table, systematically adjust yourself and your computer

“from the top down.”

From the Ground Up

1.

Seat height: you should be able to plant your feet firmly on the floor.

2.

Chair back angles and lower back support: your back should be well supported.

3.

Keyboard height: home row should be near your elbow height.

4.

Keyboard slope: wrists should be straight.

5.

Pointing device: should be placed to the immediate left or right of your keyboard.

6.

Optional forearm supports: shoulder should not be elevated or dropped.

7.

Monitor distance, height, and angle: should allow your head to be balanced comfortably over your shoulders.

8.

Document holder, phone, and reference materials: frequently used items should be within easy reach.

From the Top Down

1.

Seat height: elbow height should be near your keyboard’s home row.

2.

Footrest, if you need one.

3.

Follow steps 2 through 8 above.

*

Be Inventive

Adjustable furniture designed for computer use may not always be available.

However, you can use towels, pillows, blankets, and books in many ways, such as to:

•

Raise the height of your chair.

•

Create a footrest.

•

Support your back.

•

Elevate the keyboard or display.

•

Provide arm supports if you are working on a sofa or bed.

•

Provide padding wherever needed.


Self-Check

To increase your comfort and reduce potential safety risks, use this checklist to help you evaluate your work posture and habits.

Seated Position

•

Have you found a range of seated postures that are most comfortable for you?

•

Are you changing postures within your “comfort zone” throughout the day, especially in the afternoon?

•

Are your feet firmly planted?

•

Are the undersides of your thighs near your knees free of pressure?

•

Are the backs of your lower legs free of pressure?

•

Is there sufficient space under your work surface for your knees and legs?

•

Is your lower back supported?

Shoulders, Arms, Wrists, and Hands

•

Are your shoulders relaxed?

•

Are your hands, wrists, and forearms aligned in a straight, neutral position?

•

If you use arm supports, are they adjusted so that your shoulders are relaxed and your wrists are straight?

•

Are your elbows in a relaxed position near your body?

•

Do you avoid resting your hands and wrists while typing or pointing?

•

Do you avoid resting your hands and wrists on sharp edges?

•

Do you avoid cradling the phone between your ear and shoulder?

•

Are items you use frequently, such as your phone and reference materials, easy to reach?


Eyes

•

Do you rest your eyes frequently by focusing on a distant point ?

•

Do you get your eyes examined regularly by a vision care specialist?

•

Do you blink enough?

•

If you wear bifocals or trifocals, do you avoid tilting your head back to see the monitor?

Typing Style

•

Are you training yourself to lighten up when you find you are pounding on the keys?

•

If you are not a touch typist, have you been taking typing lessons?

•

Are you training your fingers to relax when they become tense?

•

Do you use your whole arm to reach for keys not located near the home row?

Keyboard and Pointing Device

•

Is your keyboard positioned directly in front of you?

•

Are your keyboard height and slope adjusted so that your wrists are straight and your shoulders relaxed?

•

If you are typing with the keyboard on your lap, are your shoulders relaxed and your wrists straight?

•

If you are using a mouse or detached trackball, is it placed to the immediate right or left of your keyboard?

•

If you are using a mouse or trackball, are you holding it loosely, with a relaxed hand?

•

Do you let go of your pointing device when you are not using it?

•

Are you using a light touch when you click the buttons on your pointing device

(mouse, trackball, touchpad, or pointing stick)?

•

Are you cleaning your mouse or trackball frequently?


Monitor

•

Is your monitor positioned in front of you and at a comfortable viewing distance, about arm’s length? Or if you look at a paper document more than your monitor, is your document holder in front of you with your monitor to one side?

•

Are the text and images on your monitor easily visible in a comfortably seated position?

•

Have you eliminated glare and bright reflections on your monitor, without compromising your posture?

•

Is your monitor’s entire viewing area located just below your eye height?

•

Is your monitor tilted so your face and the monitor are parallel?

•

Have you adjusted the brightness and contrast controls to improve the quality of text and graphics?

•

Is your document holder positioned near the monitor, at the same distance, height, and angle as the monitor?

Notebook Computing

•

Do you change postures frequently?

•

Do you avoid resting your wrists on your thighs while typing?

•

To avoid neck fatigue when using the computer on a sofa or bed, do you avoid reclining too far?

•

Where possible, have you tried using a full-size keyboard and detached pointing device, such as a mouse or trackball, with your notebook computer?

•

Similarly, have you tried using a full-size monitor?


General Prevention

•

Do you take breaks and walk around briefly, at least once per hour?

•

Do you exercise regularly?

•

Periodically, do you take inventory of the stress in your life and change what is within your control to change?

•

If you experience any symptoms that you think may relate to your using a computer, whether you experience them during work or at other times, have you consulted a doctor and, if available, your company’s health and safety department?

*

Double-Check

•

Review your postures and habits using this checklist.

•

Periodically reread this section.

•

Listen to your body.

Anytime you make changes to your tasks, work area, or posture, "listen" to your body. Its signals of comfort or discomfort will help you know whether your adjustments are right.


Electrical and Mechanical Safety Information

Introduction

Compaq products are designed to operate safely when installed and used according to general safety practices. The guidelines included in this section explain the potential risks associated with computer operation and provide important safety practices designed to minimize these risks. By carefully following the information contained in this section, you can protect yourself from hazards and create a safer computer work environment.

This section provides information on the following topics:

•

Product safety policy

•

Product installation requirements

•

General safety precautions for all Compaq products

If you have a serious concern regarding the safe use of the equipment that your

Compaq authorized service provider cannot address, call Compaq Customer

Support for your area.

Product Safety Policy and General Practice

Compaq products are designed and tested to meet IEC 950, the Standard for the

Safety of Information Technology Equipment. This is the International

Electrotechnical Commission's safety standard covering the type of equipment that

Compaq manufactures. Testing may include evaluation according to other criteria such as many of the international, national, and regional standards based on deviations to IEC 950.


Safety Standards

The IEC 950 standards provide general safety design requirements that reduce the risk of personal injury to both the computer user and the service provider. These standards protect against the following hazards:

•

Electric shock

Hazardous voltage levels contained in parts of the product

•

Fire

Overloads, temperature, material flammability

•

Mechanical

Sharp edges, moving parts, instability

•

Energy

Circuits with high energy levels (240 volt amperes) or potential as burn hazards

•

Heat

Accessible parts of the product at high temperatures

•

Chemical

Chemical fumes and vapors

•

Radiation

Noise, ionizing, laser, ultrasonic wav

Installation Requirements

Compaq products operate safely when used according to their marked electrical ratings and product usage instructions. Use facilities that comply with the following electrical codes to ensure the safe operation of Compaq products:

•

In the United States, operate the product in commercial or residential structures that have electrical installation in compliance with American National

Standards Institute/National Fire Protection Association (ANSI/NFPA) 70,

United States National Electric Code, or ANSI/NFPA 75, Protection of

Electronic Computer/Data Processing Equipment, with branch circuit current protection of up to 20 amperes.

•

In Canada, operate the product in commercial or residential structures that have electrical installation in compliance with the Canadian Standards Association

(CAN/CSA) C22.1, Canadian Electrical Code.


•

In all other countries, operate the product in commercial or residential structures that have electrical installation in compliance with local and regional office and residential electrical wiring codes such as International

Electrotechnical Commission (IEC) 364 parts 1 through 7.

+

NOTE: Do not use Compaq products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Contact your local electrical authority governing building construction, maintenance, or safety for more information regarding the installation of any product.

For more information, please consult the information, manuals, and literature provided with your product or contact your local sales representative.

General Precautions for Compaq Products

Retain the product’s safety and operating instructions for future reference. Follow all operating and usage instructions. Observe all warnings on the product and in the operating instructions.

To reduce the risk of fire, bodily injury, and damage to the equipment, observe the following precautions.

Damage Requiring Service

Unplug the product from the electrical outlet and take the product to a Compaq authorized service provider under the following conditions:

•

The power cord, extension cord, or plug is damaged.

•

Liquid has been spilled or an object has fallen into the product.

•

The product has been exposed to water.

•

The product has been dropped or damaged in any way.

•

There are noticeable signs of overheating.

•

The product does not operate normally when you follow the operating instructions.


Servicing

Except as explained elsewhere in the Compaq documentation, do not service any

Compaq product yourself. Opening or removing covers that are marked may expose you to electric shock. Service needed on components inside these compartments should be done by a Compaq authorized service provider.

Mounting Accessories

Do not use the product on an unstable table, cart, stand, tripod, or bracket. The product may fall, causing serious bodily injury and serious damage to the product.

Use only with a table, cart, stand, tripod, or bracket recommended by the manufacturer, or sold with the product. Any mounting of the product should follow the manufacturer’s instructions, and should use a mounting accessory recommended by the manufacturer.

Ventilation

Slots and openings in the product are provided for ventilation and should never be blocked or covered, since these ensure reliable operation of the product and protect it from overheating. The openings should never be blocked by placing the product on a bed, sofa, carpet, or other similar, flexible surface. The product should not be placed in a built-in apparatus such as a bookcase or rack unless the apparatus has been specifically designed to accommodate the product, proper ventilation is provided for the product, and the manufacturer’s instructions have been followed.

Water and Moisture

Do not use the product in a wet location.

Grounded (Earthed) Products

Some products are equipped with a three-wire electrical grounding-type plug that has a third pin for grounding. This plug only fits into a grounded electrical outlet.

This is a safety feature. Do not defeat the safety purpose of the grounding-type plug by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact your electrician to replace the obsolete outlet.


Power Sources

The product should be operated only from the type of power source indicated on the product’s electrical ratings label. If you have questions about the type of power source to use, contact your Compaq authorized service provider or local power company. For a product that operates from battery power or other power sources, refer to the operating instructions included with the product.

Accessibility

Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the electrical outlet.

Voltage Select Switch

Ensure that the voltage select switch is in the correct position for the type of voltage you use (115 VAC or 230 VAC).

Internal Battery

Your computer may contain an internal battery-powered real-time clock circuit. Do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for the computer.


Power Cords

If you have not been provided with a power cord for your computer or for any ACpowered option intended for use with your computer, you should purchase a power cord that is approved for use in your country.

The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.75

mm 2 /18AWG and the cord should be between 5 and 6.5 feet (1.5 and 2 meters) long. If you have questions about the type of power cord to use, contact your

Compaq authorized service provider.

Route the power cord so that it will not be walked on, tripped over, or pinched by items placed upon or against it. Pay particular attention to the plug, electrical outlet, and the point where the cord exits the product.

Protective Attachment Plug

In some countries, the product cord set may be equipped with a wall plug having overload protection. This is a safety feature. If the plug needs to be replaced, be sure the Compaq authorized service provider uses a replacement plug specified by the manufacturer as having the same overload protection as the original plug.

Extension Cord

If an extension cord or power strip is used, make sure that the cord or strip is rated for the product and that the total ampere ratings of all products plugged into the extension cord or power strip do not exceed 80% of the extension cord or strip ampere ratings limit.

Overloading

Do not overload an electrical outlet, power strip, or convenience receptacle. The overall system load must not exceed 80% of the branch circuit rating. If power strips are used, the load should not exceed 80% of the power strip input rating.


Cleaning

Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Heat

The product should be placed away from radiators, heat registers, stoves, or other pieces of equipment (including amplifiers) that produce heat.

Replacement Parts

When replacement parts are required, be sure the service provider uses replacement parts specified by Compaq.

Safety Check

Upon completion of any service or repairs to the product, have your Compaq authorized service provider perform safety checks to determine that the product is in proper operating condition.

Options and Upgrades

Use only the options and upgrades recommended by Compaq.

Hot Surfaces

Allow the equipment’s internal components and hot-pluggable drives to cool before touching them.

Object Entry

Never push a foreign object through an opening in the product.


Precautions for Portable Computer Products

In addition to the general precautions described earlier in this section, be sure to observe the following precautions when operating a portable computer product.

Failure to observe these precautions could result in fire, bodily injury, and damage to the equipment.

•

Monitor Support Cover

Do not place a monitor with an unstable base or a monitor heavier than 55 pounds (25 kilograms) on top of a monitor support cover. Instead, place the monitor on a work surface next to the docking base.

•

Rechargeable Battery Pack

Do not crush, puncture, or incinerate the battery pack or short the metal contacts. In addition, do not attempt to open or service the battery pack.

•

Docking Base

To avoid pinching your fingers, do not touch the rear of the computer when docking it into a base.

Precautions for Server and Network Products

In addition to the general precautions described earlier in this section, be sure to observe the following precautions when operating server and network products.

Failure to observe these precautions could result in fire, bodily injury, and damage to the equipment.

Safety Interlocks and Enclosures

To prevent access to areas containing hazardous energy levels, some servers are provided with enclosures and safety interlocks. Many Compaq servers are interlocked so that the power supply is disabled when the enclosure cover is removed. For servers provided with safety interlocks, observe the following precautions:

•

Do not remove enclosure covers or attempt to defeat the safety interlocks.

•

Do not repair accessories and options inside enclosed or interlocked areas of the system. Repair should be performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.


Accessories and Options

Installation of accessories and options in safety interlocked areas should performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.

Products with Casters

Products provided with casters should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product to overturn.

Hot-Pluggable Power Supplies

Observe the following guidelines when connecting and disconnecting power to the power supplies:

•

Install the power supply before connecting the power cord to the power supply.

•

Unplug the power cord before removing the power supply from the server.

•

If the system has multiple sources of power, disconnect power from the system by unplugging all power cords from the power supplies.

Floor Standing Products

Be sure the bottom stabilizers on the equipment are installed and fully extended.

Ensure that the equipment is properly stabilized and supported before installing options and cards.

Rack-Mountable Products

Because the rack allows you to stack computer components vertically, you must take precautions to provide for rack stability and safety:

•

Do not move large racks by yourself. Due to the height and weight of the rack,

Compaq recommends a minimum of two people to accomplish this task.

•

Before working on the rack, be sure the leveling jacks (feet) extend to the floor and that the full weight of the rack rests on the floor. Also install stabilizing feet on a single rack or join multiple racks together before starting work.

•

Always load the rack from the bottom up, and load the heaviest item in the rack first. This makes the rack bottom-heavy and helps prevent the rack from becoming unstable.


•

Ensure that the rack is level and stable before extending a component from the rack.

•

Extend only one component at a time. The rack may become unstable if more than one component is extended.

•

Use caution when pressing the component rail release latches and sliding a component into the rack. The slide rails could pinch your fingers.

•

Do not overload the AC supply branch circuit that provides power to the rack.

The total rack load should not exceed 80% of the branch circuit rating.

Precautions for Products with External Television

Antenna Connectors

In addition to the general precautions described earlier in this section, be sure to observe the following precautions when using external television antennas with your product. Failure to observe these precautions could result in fire, bodily injury, and damage to the equipment.

Compatibility

Compaq television tuner cards with antenna connections should be used only with

Compaq personal computers that are intended for home use.

External Television Antenna Grounding

If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded to protect against voltage surges and built-up static charges. Article 810 of the National Electrical Code,

ANSI/NFPA 70, provides information about proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.


Lightning Protection

To protect a Compaq product during a lightning storm or when it will be unattended and unused for long periods of time, unplug the product from the electrical outlet and disconnect the antenna or cable system. This prevents damage to the product due to lightning and power line surges.

Power Lines

Do not place an outside antenna system in the vicinity of overhead power lines or other electric light or power circuits, or where it can fall into power lines or circuits. When installing an outside antenna system, take extreme care to avoid touching power lines or circuits, as contact with them could be fatal.

In addition to the general precautions described earlier in this section, be sure to observe the following precautions when operating telecommunications and network equipment. Failure to observe these precautions could result in fire, bodily injury, and damage to the equipment.

•

Do not connect or use a modem or telephone (other than a cordless type) during a lightning storm. There may be a remote risk of electric shock from lightning.

•

Never connect or use a modem or telephone in a wet location.

•

Do not plug a modem or telephone cable into the Network Interface Card

(NIC) receptacle.

•

Disconnect the modem cable before opening a product enclosure, touching or installing internal components, or touching an uninsulated modem cable or jack.

•

Do not use a telephone line to report a gas leak while you are in the vicinity of the leak.


Antenna Grounding

This reminder is provided to call the CATV (cable television) system installer’s attention to Section 820-40 of the NEC (National Electrical Code), which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

1

Electric Service Equipment

2

Power Service Grounding Electrode System (NEC Art 250, Part H)

3

Ground Clamps

4

Grounding Conductors (NEC Section 810-21)

5

Antenna Discharge Unit (NEC Section 810-20)

6

Ground Clamp

7

Antenna Lead in Wire

Antenna Grounding


Precautions for Products with Modems, Telecommunications, or

Local Area Network Options

In addition to the general precautions described earlier in this section, be sure to observe the following precautions when operating telecommunications and network equipment. Failure to observe these precautions could result in fire, bodily injury, and damage to the equipment.

•

Do not connect or use a modem or telephone (other than a cordless type) during a lightning storm. There may be a remote risk of electric shock from lightning.

•

Never connect or use a modem or telephone in a wet location.

•

Do not plug a modem or telephone cable into the Network Interface Card

(NIC) receptacle.

•

Disconnect the modem cable before opening a product enclosure, touching or installing internal components, or touching an uninsulated modem cable or jack.

•

Do not use a telephone line to report a gas leak while you are in the vicinity of the leak.


Precautions for Products with Laser Devices

All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for a Class 1 laser product. The product does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.

•

Laser Safety Warnings

In addition to the general precautions described earlier in this section, be sure to observe the following warnings when operating a product equipped with a laser device. Failure to observe these warnings could result in fire, bodily injury, and damage to the equipment.

a

WARNING: To reduce the risk of exposure to hazardous radiation:

•

Do not try to open the unit enclosure. There are no user-serviceable components inside.

•

Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.

•

Allow only Compaq Authorized Service technicians to repair the unit.

•

Compliance with CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and

Drug Administration implemented regulations for laser products on August 2,

1976. These regulations apply to laser products manufactured from August 1,

1976. Compliance is mandatory for products marketed in the United States.

•

Compliance with International Regulations

All Compaq systems equipped with a laser device comply with appropriate safety standards including IEC 825 and IEC 950.


•

Laser Product Label

The following label or equivalent is located on the surface of your laser device.

This label indicates that the product is classified as a CLASS 1 LASER

PRODUCT.

Laser Information

Laser Type

Wave Length

Divergence

Angle

Output Power

Polarization

Numerical

Aperture

Semiconductor GaAIAs

780 nm + / - 35 nm

53.5 degrees + / - 0.5 degrees

Less than 0.2 m W or 10,869W m -2 sr -1

Circular 0.25

0.45 inches + / - 0.04 inches


For More Information

If you want more information about arrangement of work space and equipment or safety standards, consult the following references:

"American National Standard for Human Factors Engineering of Visual Display

Terminal Workstations," ANSI/HFS Standard No. 100-1988. Human Factors

Society, Inc., P.O. Box 1369, Santa Monica, CA 90406.

Working Safely with Your Computer. Washington, D.C.: National Safety Council,

1991.

Or write to:

American National Standards Institute

11 West 42nd St.

New York, NY 10036

TEL: (212) 642-4900

FAX: (212) 398-0023 http://www.ansi.org

EMAIL: [email protected]

National Institute for Occupational Safety and Health (NIOSH)

NIOSH Publications

4676 Columbia Pkwy, MS C-13

Cincinnati, OH 45226-1998

TEL: (800) 356-4674

FAX: (513) 533-8573 http://www.cdc.gov/niosh/homepage.html


Human Factors and Ergonomics Society

ANSI/HFS 100-1988 Standard

P.O. Box 1369

Santa Monica, CA 90406-1369

TEL: (310) 394-1811

FAX: (310) 394-2410 http://hfes.org



International Standards Organization (ISO)

Central Secretariat

International Organization for Standardization

1, rue de Varembé

Case postale 56

CH-1211 Genève 20, Switzerland

TEL: +41 22 749 01 11

FAX: +41 22 733 34 30 http://www.iso.ch

http://www.iso.ch/infoe/stbodies.html


National Safety Council Library

1121 Spring Lake Dr.

Itasca, IL 60143-3201

TEL: (630) 775-2199

FAX: (630) 285-0242 http://www.nsc.org


Occupational Safety and Health Administration (OSHA)

Publications Office

U.S. Department of Labor

200 Constitution Ave. NW, Room N3101

Washington, DC 20210 http://www.osha.gov

http://www.osha-slc.gov/ergo http://www.osha.gov/oshpubs/oshapubs

TCO Information Center

150 North Michigan Ave., Suite 1200

Chicago, IL 60601-7594

TEL: (312) 781-6223

FAX: (312) 346-0683 http://www.tco-info.com/chicago.html



Government Approvals

15-1

Chapter 15

Government Approvals

Federal Communications Commission Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio or television technician for help.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic

RFI/EMI connector hoods in order to maintain compliance with FCC Rules and

Regulations.

15-2 Government Approvals

Declaration of Conformity for Products Marked with the

FCC Logo (United States Only)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding your product, call 800.652.6672 (800.OK.COMPAQ) or contact:

Compaq Computer Corporation

P.O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

For questions regarding this FCC declaration, call 281.514.3333 or contact:

Compaq Computer Corporation

P.O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

To identify this product, refer to the Part, Series, or Model number found on the product.

Canadian Notice

This Class B digital apparatus meets all requirements of the Canadian Interference-

Causing Equipment Regulations.


15-3

Telecom Network Approvals

These two icons and associated statements may be found on desktop and minitower computers. They are intended to communicate how to access the telecommunications regulatory approval information for your product. On notebook computers, the approval information will appear on the bottom of the computer.

Modem Statement from Product Label

As an alternative to viewing the approval information on your product, country approval information may also be found on the Compaq Web site. To view this approval information, visit www.compaq.com and perform a site search for the words, “telecom network approvals.” If a selection is available for your product, you may view and print the approval information.

U.S. Regulations Governing the Use of Modems

This equipment complies with Part 68 of the FCC rules. Located on the bottom of the portable computers and on the modem in desktop computers is a label that contains, among other information, the FCC Registration Number and Ringer

Equivalence Number (REN) for this equipment. Upon request, you must provide this information to your telephone company.


Ringer Equivalence Number (REN)

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of the devices ring when your telephone number is called. In most areas (but not all), the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your telephone line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

The REN for the modem contained in this product does not exceed 1.0.

A FCC Compliant 6-position modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible 6-position modular jack that is FCC Part 68 Compliant.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. However, if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, contact your local telephone company for information on obtaining service or repairs. Your telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.


15-5

Telephone Consumer Protection Act of 1991

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, or entity, or individual sending the message and the telephone number of the sending machine or such business, or entity, or individual.

Safety

Safety is important when you are operating your computer. Follow the guidelines in this section to enjoy your computing experience.

Batteries

a WARNING: Your computer is provided with a battery-powered, real-time clock circuit. Danger of explosion and risk of personal injury exists if the battery is incorrectly replaced or mistreated. Do not attempt to recharge the battery, disassemble it, remove it, immerse it in water, or dispose of it in fire.

For information about real-time clock battery replacement, contact your Compaqauthorized dealer, reseller, or service provider.

a WARNING: This computer may contain a lithium-ion or nickel-metal-hydride battery pack. There is a risk of fire and chemical burn if the battery pack is handled improperly. Do not disassemble, crunch, puncture, or short external contacts, dispose of in water or fire, or expose to temperatures higher than 140 ° F (60 ° C).

.

CAUTION: Do not dispose of batteries with general household waste. To dispose of them or recycle them, use the public collection system in accordance with local regulations or return them to Compaq, an authorized Compaq Partner, or the pointof-sale. In North America, dispose of nickel-metal-hydride or lithium-ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer pre-addressed to a reclamation facility where the metals are recycled


Power Cords

If you were not provided with a power cord for your computer or for an AC power accessory intended for use with your computer, you should purchase a power cord that is approved for use in your country.

The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.75 mm

2

/18

AWG, and the length of the cord must be between 5 feet (1.5 m) and 6.5 feet (2 m).

If you have questions about the type of power cord to use, contact your Compaq-

Authorized Service Provider.

A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.

Laser Assemblies

All Compaq systems equipped with CD drives comply with appropriate safety standards including IEC 825. In addition, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. The equipment does not emit hazardous radiation; the beam is totally enclosed during all modes of customer operation and maintenance.

CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and

Drug Administration implemented regulations for laser products on August 2,

1976. These regulations apply to laser products manufactured since August 1,

1976. Compliance is mandatory for products marketed in the United States.

a WARNING: Use of controls or adjustments or performance of procedures other than those specified in your Compaq documentation set may result in hazardous radiation exposure


15-7

The CD drive is classified as a Class 1 laser product. This label is located on the outside of the CD drive:

Figure A-1. Laser Label

Laser Type

Wavelength

Divergence Angle

Output Power

Polarization

Numerical Aperture

Laser Information

Semiconductor GaAIAs

650-780 +/- 35 nm

53.5 Degree +/- 5 Degree

Less than 0.2 mW or 10.869 W/m2sr

Circular

0.45 +/- 0.04

a

WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.


Using the Computer

a

WARNING: A very small portion of the population may experience epileptic seizures when viewing certain kinds of flashing lights or patterns that are commonly present in our daily environment. These persons may experience seizures while watching some kinds of television pictures or playing certain games, including games played on the Internet PC. Players who have not had any previous seizures may nonetheless have an undetected epileptic condition. Consult your physician if you experience any of the following symptoms while playing games: altered vision, muscle twitching, other involuntary movements, loss of awareness of your surroundings, mental confusion, or convulsions.

WARNING: Some studies have suggested that long periods of typing, improper workstation setup, incorrect work habits, or problems in your personal health may be linked to discomfort or serious injuries. Refer to your Safety & Comfort Guide for more information about choosing a workspace and creating a comfortable work environment.


15-9

Locating the Regulatory Compliance Markings Labels

Other labels containing safety or regulatory information about your specific computer are located on the inside and outside of your computer. The following illustrations show typical Regulatory Compliance Markings labels that apply to your Compaq personal computer.

Typical Agency Label

No.

1

Manufacturing Site

2

Modem Regulation Statement

3

Patent Information

4

Power Supply Caution

5

Grounding Information

6

Voltage Ratings

7

Agency Approvals

Components


Energy Compliance

Agency labels are located on the back of the computer. For examples of typical agency labels, refer to the Safety section.

,

Energy Star Compliance

The Energy Star logo is your assurance that your computer is in compliance with the EPA Energy Star Computers Program 2.0 guidelines for energy efficiency.

Your computer may not meet these guidelines if it is not marked with the Energy

Star logo.

Compaq Internet PC products marked with the Energy Star Logo are compliant with Energy Star Computers Program 2.0 standard of the U.S. Environmental

Protection Agency (EPA). The EPA Energy Star Logo does not imply endorsement by the EPA. As an Energy Star Partner, Compaq Computer Corporation has determined that products marked with the Energy Star Logo meet the Energy Star guidelines for energy efficiency.

The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. Compaq products achieve this standard by reducing power consumption when not being used. Instructions for using the energy saving features of your computer are located in the power management section of the documentation that came with your computer.

The power management feature of your computer is supported when used with the following operating system: Microsoft Windows Operating System.

The power management feature, when used in conjunction with an external Energy

Star compliant monitor, will support the power-down features of the monitor. The power management feature allows an external monitor to go into low-power mode when the screen saver timeout occurs. To take advantage of these energy savings, the monitor’s power management feature has been preset to power down the monitor after a period of system inactivity. Refer to the power management section of the documentation that came with your computer for instructions on modifying or disabling this feature.

CAUTION: Using the Energy Save Monitor feature with non-Energy Star compliant monitors may cause video distortion when the screen saver timeout occurs.

`

CAUTION: The power management feature is not compatible with some non-

Compaq bus-mastering ISA devices. Using the power management feature with some of these devices may cause errors when the system is placed in the low power state.

Glossary-1

Glossary

10BaseT – Unshielded twisted pair cable used to connect computers on an

Ethernet network. See Ethernet.

American National Standards Institute (ANSI) – A private, non-profit organization that facilitates the development of national technical standards by establishing consensus among qualified public and private sector groups.

American Standard Code for Information Interchange (ASCII) – The code used to represent the conversion of keyboard characters into binary digits that can be processed by the computer. See American National Standards Institute.

analog – A continuous electronic current of varying frequency. Digital data from a computer must be converted to an analog signal by a modem before it can be transmitted over standard telephone lines. Contrast digital.

ANSI – See American National Standards Institute.

anti-virus utility – A program that detects and in many cases repairs the damage caused by harmful program code. See virus, utility.

application – A software program that facilitates the performance of useful work, such as a word processing program.

ASCII – See American Standard Code for Information Interchange.

backup – A copy of one or more files for safekeeping.

Basic Input Output System (BIOS) – An instruction set stored on the read-only memory chip of a computer that handles how the hardware reacts to commands from software.

binary – A number system that uses only the symbols 0 and 1. Used to represent digital data.

binary digit – A representation of the basic building block of all computer information using the symbols 0 and 1. The data represented by one binary digit is equal to one bit. See bit, byte.

BIOS – See Basic Input Output System.

bit – A unit of measurement used to describe the smallest possible piece of computer information, represented as a binary digit. Eight bits is equal to one byte.

See byte; binary digit.

Glossary-2

boot – To start up a computer. During the start up process, information necessary for the computer to operate is loaded into the memory.

browser – A program used to access and view information. See Web browser.

bug – An error in computer program code.

bulletin board – A computerized meeting and announcement system that can be accessed directly by dialing the bulletin board system telephone number using a modem or through an ISP connection and the Internet.

bus – The main communication path used by the components of a computer.

byte – A unit of measurement used to describe a quantity of data, equal to eight bits. A character is one byte in size. See bit.

CAB files (CABinet files) – Files in the Windows directory on your hard disk that contain the Microsoft Windows operating system distribution files. These files are automatically accessed when necessary.

cable modem – A device that provides constant access to the Internet through a cable Internet service provider.

cache – A portion of memory where frequently used information is duplicated for the purpose of instant access. See memory.

CardBus PC Card – A 32-bit PC Card. See PC Card.

CD – See compact disc, digital versatile disc, digital video disc.

CD-ROM – See compact disc.

central processing unit (CPU) – Controls the operation of a computer. Arithmetic and logic operations, as well as the decoding and execution of instructions are performed by the central processing unit. See chip, microprocessor.

channel – A communication path.

Channel Bar – A feature of the Microsoft Windows 98 active desktop that provides single-click access to featured Web sites.

chip – A tiny silicon wafer that contains miniature transistors and circuits. See central processing unit, microprocessor.

client – A computer workstation on a network that has access to the data and services of a central computer known as a server. Contrast server.

Glossary-3

compact disc (CD) – A circular piece of plastic that can store a maximum of 650

MB of digital data on one side using laser technology. Types of CDs include the following:

•

CD-ROM (read only memory) – Contains read-only information.

•

CD-RW (rewritable) – Information can be saved to the disc using a rewritable or recordable CD drive.

CD-ROM – See compact disc.

configure – To set up a computer or change program settings.

connector – A receptacle designed to accept the insertion of a specific cable plug, usually located on the back of the computer or device. Some connectors are built into the front of computers for easy access. See parallel port connector, PS2 connector, serial port connector, Universal Serial Bus.

CPU – See central processing unit.

Creativity Action Center – A set of easily accessible connectors situated on the front of select models of Compaq Internet PCs.

cursor – The blinking symbol on a computer screen that shows where the next typed character will be displayed.

daisy chain – To add a device to the last one in a chain of USB or IEEE-1394 devices. See Universal Serial Bus, IEEE-1394 High Performance Serial Bus.

database – An organized collection of data designed to facilitate the extraction of useful information.

DCIC – See Digital Creativity Imaging Center.

debug – To remove errors from computer program code.

dedicated line – A leased communication path that provides constant access to the

Internet.

default – An automatic setting that a program uses unless alternative instructions are entered.

desktop – See Windows desktop.

desktop computer – A personal computer designed to be set up on a desk, as opposed to an easily-transportable notebook computer. Contrast laptop computer, notebook computer.

Glossary-4

desktop publishing – The use of a personal computer with word processing, graphics, or page-layout programs to produce professional-quality documents.

device driver – See driver.

dialog box – A window that is automatically displayed when information must be entered to continue.

dial-up networking – A method of accessing a network through a modem and a standard telephone line. Usually refers to accessing the Internet through an Internet service provider. Contrast dedicated line.

digital – Electrical signals that carry data in the form of bits. Contrast analog.

Digital Creativity Imaging Center (DCIC) – a set of easily accessible connectors situated on the front of select models of Compaq Internet PCs.

digital subscriber line (DSL) – A broadband communication technology that utilizes the bandwidth not used for voice communications on standard telephone lines for data communications. See DSL modem.

digital versatile disc (DVD) – A CD-sized disc capable of storing a maximum of

17 GB of digital audio, video, or data using both sides of the disc. Types of DVDs include the following:

•

DVD-ROM (read only memory) – Contains read-only information.

•

DVD-R (rewritable) – Information can be recorded to the disc only once using a rewritable DVD drive.

•

DVD-RAM (random access memory) – Information can be saved to the disc using a rewritable DVD drive.

•

DVD+RW (rewritable) –– Information can be saved to the disc using a recordable DVD drive.

digital video disc – A CD-sized disc capable of storing a maximum of 135 minutes of video, as well as the associated audio and subtitles in 8 different languages.

Contrast compact disc, digital versatile disc.

directory – An area on a disk where the names and locations of files are stored.

disc – See compact disc.

diskette –A storage device made of flexible plastic film coated with iron oxide cased in a hard plastic shell. Also known as a 3.5" or floppy diskette. See floppy.

Glossary-5

diskette drive – A device that enables a computer to read data from and write data to diskettes.

Disk Operating System (DOS) – The generic name for the Microsoft Disk

Operating System (MS-DOS).

DOS – See Disk Operating System.

double-click – To press the left mouse button twice in rapid succession.

download – To transfer a copy of a file from a remote computer. Contrast upload.

drive – A device that enables the reading and sometimes writing of data to a storage device. See CD drive, diskette drive, DVD drive, hard drive, Zip drive.

driver – A program that enables the Microsoft Windows operating system and the

BIOS to recognize and operate devices installed in or attached to a computer, such as a PCI card or a printer. See Plug and Play.

DSL – See digital subscriber line.

DSL modem – A device used to connect to the Internet using digital subscriber line service through standard telephone lines. See digital subscriber line.

duplex – Describes a communication channel that is always open in both directions. In telecommunications, it refers to the ability of both parties to transmit and receive signals at the same time. Also known as full duplex. Contrast half duplex.

DVD – See digital versatile disc.

e-mail – See electronic mail.

electronic mail – A method of sending messages and files across a network or the

Internet.

enabling software – An instruction set that must be installed before the associated hardware device can function.

Ethernet – A family of data link protocols that specifies how data is transferred over a network.

expansion slot – A receptacle on the system board that accepts a device that adds functionality to the computer, such as a modem.

Explorer – See Microsoft Internet Explorer, Microsoft Windows Explorer.

Glossary-6

extranet – An intranet that is accessible to those not part of the organization by special permission. See intranet.

File Transfer Protocol (FTP) – An instruction set that specifies how files are downloaded or uploaded. See download, upload.

floppy – Informal term for diskette. Also known as 3.5" floppy. See diskette.

FTP – See File Transfer Protocol.

full duplex – See duplex.

gamepad – A device that permits more realistic game play than is possible with a mouse or touchpad.

gameport – See MIDI/Gameport.

GB – See gigabyte.

gigabyte (GB) – a unit of measurement used to describe data quantity. One GB is equal to approximately one billion bytes. See byte.

graphical user interface (GUI) –The collection of images and text shown on the monitor display that facilitates the entry of commands and data. The Windows desktop is a graphical user interface.

GUI – See graphical user interface.

half duplex – Describes a communication channel that is only open in a single direction at any given time. In telecommunications, it refers to the ability of only one party to transmit data at any given time. Contrast duplex.

hard disk – An internal data storage device made of hard aluminum disks coated with iron oxide.

hard drive – A device that enables a computer to read data from and write data to a hard disk.

hardware – The physical components of a computer.

hertz (Hz) – a unit of measurement used to describe frequency rate. One hertz is equal to one cycle per second. See megahertz, microprocessor, refresh rate.

Glossary-7

hibernation – Applies to notebook computers only. A state of decreased power consumption. When the notebook computer enters this state, the contents of the memory are automatically written to the hard disk for safe storage. Your notebook computer automatically enters hibernation if any of the following events occur:

•

The notebook computer has been in the Sleep mode for more than one hour

(while connected to battery power only).

•

The battery reaches the low charge state.

•

The power button is pressed briefly while the computer is on.

high-performance addressing (HPA) – A liquid crystal display technology that provides high quality realism especially when viewing video or playing 3D games.

hotplug – To connect or disconnect equipment, such as a PC Card or USB device, without restarting the computer.

hover help – The information that may be displayed when the mouse pointer is placed on an icon, button, or toolbar item, such as the name of the button or an explanation of the button function.

HPA – See high-performance addressing.

HTML – See Hypertext Markup Language.

HTTP – See Hypertext Transport Protocol.

hub – A switching device used to connect computers to a network.

hyperlink – Colored and underlined hypertext that when clicked provides immediate access to a file, a specific location within a file, or a Web page. See hypertext, link.

hypertext – Specially formatted words in a document or on a Web page that serves as a link to another location. See hyperlink, link.

Hypertext Markup Language (HTML) – A standard language used for creating and publishing documents on the World Wide Web.

Hypertext Transport Protocol (HTTP) – An instruction set that specifies how information is published on the Internet. See Hypertext Markup Language.

Hz – See hertz.

icon – A small picture incorporated into the graphical user interface that represents a link or shortcut to a file, folder, or program.

Glossary-8

IEEE – See Institute of Electrical and Electronics Engineers.

IEEE-1394 High Performance Serial Bus – A Plug-and-Play digital interface that allows up to 63 devices to be connected sequentially into a single external port.

See daisy chain, IEEE-1394 port, Plug and Play.

IEEE-1394 port – A device that transmits data at a maximum rate of 400 Mbps. A variety of devices are supported, such as IEEE-1394 digital cameras, video cameras, and storage devices. See IEEE-1394 High Performance Serial Bus.

Intel VideoPhone – A software package developed by the Intel Corporation that makes it possible to place and receive video telephone calls through the Internet or through standard telephone lines using a video camera.

Institute of Electrical and Electronics Engineers (IEEE) – A non-profit group involved in the development of technology and standards in the areas of computer engineering and consumer electronics.

interactive – A term used to describe a program, such as a computer game, that immediately reacts to commands.

interface – See graphical user interface.

International Organization for Standardization (ISO) – A non-governmental organization established to promote the development of standards in the areas of intellectual, scientific, technical, and economic activity.

International Telecommunication Union (ITU) – An agency of the United

Nations responsible for the regulation, standardization, coordination, and development of international telecommunications standards.

Internet – The largest decentralized computer network in the world. Every computer or network that is linked to the Internet uses TCP/IP. See network,

TCP/IP.

internet – Two or more networks connected together.

Internet Explorer – See Microsoft Internet Explorer.

Internet keyboard – A keyboard equipped with special buttons programmed to access the Internet, a favorite program, or perform other frequently-used tasks with a touch of a button.

Internet service provider (ISP) – A business organization that provides Internet access through dial-up networking or dedicated line access. See dial-up networking, dedicated line.

Glossary-9

intranet – An information site usually implemented by businesses, schools, or other large institutions designed to provide information to members of the organization. An intranet can be thought of as a smaller, private version of the

World Wide Web. See extranet.

ISO – See International Organization for Standardization.

ISP – See Internet service provider.

ITU – See International Telecommunication Union.

joystick – A device that permits more realistic game play than is possible with a mouse or touchpad.

K56flex – A data communication protocol developed by Lucent Technologies

Incorporated and Rockwell International Corporation designed to transfer data at a maximum rate of 56 Kbps over standard telephone lines using a modem. See modem. See V.90 Standard.

KB – See kilobyte.

Kbps – See kilobits per second.

keyboard – The primary device used for entering alphanumeric data.

kilobits per second (Kbps) – A unit of measurement used to describe the rate of data transfer.

kilobyte (KB) – A unit of measurement used to describe data quantity. One KB is equal to approximately one thousand bytes. See byte.

LAN – See local area network.

laptop computer – A portable computer, usually weighing approximately eight pounds. Contrast desktop computer, notebook computer.

LCD – See liquid crystal display.

LED – See light-emitting diode.

light-emitting diode (LED) – A device that glows when an electric current passes through it. Status lights on computers are often LEDs.

link – An item that provides direct access to a file, program, directory, or Web site.

See hyperlink, shortcut.

Glossary-10

liquid crystal display (LCD) – A type of display that uses chemicals, or liquid crystals, that respond to polarized light and electrical signals. A notebook computer has a liquid crystal display.

listserv – See mailing list.

local area network (LAN) – Two or more computers linked together for the purpose of sharing resources, such as files, programs, or printers. A local area network is usually contained within a single building. Contrast wide area network.

log on – To gain authorized access to a network or Internet service provider account by providing a user name and password.

mailing list – A mail forwarding service that allows subscribers to send e-mail to a single address where the message is copied and sent to all subscribers to that particular list.

maillist – See mailing list.

MB – See megabyte.

Mbps – See megabits per second.

megabits per second (Mbps) – A unit of measurement used to describe the rate of data transfer.

megabyte (MB) – A unit of measurement used to describe data quantity. One MB is equal to approximately one million bytes. See byte.

megahertz (MHz) – A unit of measurement used to describe microprocessor speed. One megahertz is equal to one million hertz, or one million cycles per second. See hertz.

memory – The place where data and instructions are stored for use by the processor. There are several different types of memory that include the following:

• random-access memory (RAM) – The space where programs and data are stored as they are used.

• read-only memory (ROM) – The space where data needed to run the computer is stored. The computer can access but not change this data.

• virtual memory – The use of hard disk file space to extend the capability of random-access memory.

MHz – See megahertz.

Glossary-11

microprocessor – An integrated circuit on the system board that contains the entire central processing unit. May be considered the brain of the computer. The speed of a microprocessor is measured in megahertz. See hertz, megahertz.

Microsoft Internet Explorer – A Web browser developed by the Microsoft

Corporation; used to view hypertext documents on intranet web sites as well as documents on the World Wide Web.

Microsoft Windows – The family of GUI-based computer operating systems developed by the Microsoft Corporation.

Microsoft Windows Explorer – A browser program used to access and view the contents of data storage drives available to the computer.

Microsoft Windows NT – A network operating system developed by the

Microsoft Corporation.

MIDI – See Musical Instrument Digital Interface.

MIDI/Gameport connector – A receptacle that accepts a gamepad, joystick, or similar device to permit more realistic game play than is possible with a mouse or touchpad.

MMX – See multimedia extension.

modem (modulator/demodulator) – A device that converts data from a digital to analog format at the originating computer so that it can be transmitted over standard telephone lines. The modem at the receiving end of the transmission then converts the data from analog back to digital format so that the receiving computer can read it. See analog, digital.

motherboard – See system board.

Motion Picture Expert Group (MPEG) – A working group of the International

Organization for Standardization (ISO), responsible for generating data compression standards for digital video and audio data.

mouse – A device used to move a pointer on the display as well as make selections by clicking the buttons. See double-click, left-click, right-click.

MPEG – See Motion Picture Expert Group.

multimedia – The presence of two or more formats, such as audio, animation, graphics, text, or video.

Glossary-12

Multimedia Extension (MMX) – A microprocessor technology developed by the

Intel Corporation that runs multimedia programs faster and more efficiently.

Musical Instrument Digital Interface (MIDI) – A computer file format used to represent musical sounds. MIDI files can be identified by the file extension .mid.

navigate – To move from one site or directory to another site or directory.

Netscape Navigator – A Web browser developed by the Netscape

Communications Corporation; used to view hypertext documents on intranet Web sites as well as documents on the World Wide Web.

network – Two or more computers linked together for the purpose of sharing resources, such as files, programs, or printers. See local area network, wide area network.

network adapter – See network interface card.

network interface card – A device that enables a computer to be physically connected to and participate in data communications on a network.

newsgroup – A public special-interest forum on a network similar to a bulletin board. Subscribers can read and post messages to the newsgroup site.

NIC – See network interface card.

notebook computer – A portable computer about the size of a large notebook usually weighing about four pounds. Contrast desktop computer, laptop computer.

online – The state of being connected to a network, especially the Internet.

online Help – Program-specific information stored on the hard disk that can be accessed through the Help option on the program menu bar.

operating system (OS) – A set of system software programs that control how the computer works.

OS – See operating system.

parallel port – A device that transfers bits of data simultaneously through the eight separate wires in a parallel cable. Printers are often connected to a parallel port.

partition – To format a hard disk so that it behaves as if it is two or more smaller hard disks.

PC – Personal computer.

Glossary-13

PC Card – A credit card-sized device that can be plugged into a PC Card slot on a notebook computer to expand its functionality. Formerly known as a PCMCIA

Card. See Personal Computer Memory Card International Association.

PCI – See Peripheral Component Interconnect.

PCMCIA – See Personal Computer Memory Card International Association.

peripheral – A device connected to a computer, such as a monitor or a printer.

Peripheral Component Interconnect (PCI) – A local bus capable of transferring data at a maximum rate of 137 Mbps. The PCI bus was the first bus to incorporate the Plug and Play setup. See bus, Plug and Play.

Personal Computer Memory Card International Association – An industry group organized to promote standards for credit card-sized memory and input/output devices that fit into a notebook or laptop computer.

pixel – One of the individual dots that make up a graphical image.

playlist – Tracks chosen for play from a CD or DVD.

Plug and Play – Refers to a device that when connected to a computer is automatically recognized by the operating system and BIOS.

Point-to-Point Protocol (PPP) – An instruction set that enables a computer to gain authorized access to a network using dial-up networking, a modem, and a standard telephone line. Many Internet service providers use PPP.

pop-up menu – A list of choices that is displayed when an item on a menu bar is selected.

port – A point through which data flows between computers or between a computer and a peripheral device. See parallel port, serial port.

PPP – See Point-to-Point Protocol.

processor – See microprocessor.

Product Key – The Microsoft Windows operating system product identification code printed on the lower right corner of the cover of the Microsoft Windows

Getting Started guide. You must enter this code during the Microsoft Windows

Setup.

program – Software installed on a computer that facilitates the performance of useful work, such as a word processing program.

Glossary-14

proprietary – Refers to software or hardware technology owned by a company or individual that has exclusive rights to it.

protocol – A formal standard or instruction set.

RAM – See memory.

random access memory (RAM) – See memory.

RAS – See remote access server, Remote Access Service.

read-only memory (ROM) – See memory.

real-time clock (RTC) – An battery powered clock inside your computer that keeps time even when the computer is turned off.

refresh rate – The number of times a monitor redraws the display, measured in hertz. A refresh rate of 75 Hz indicates that the monitor updates its display 75 times per second.

remote access server (RAS) – a computer configured as a server that permits authorized access to a network using specially configured dial-up networking. See

Remote Access Service.

Remote Access Service (RAS) – A feature of Microsoft Windows NT that permits authorized access to a network using dial-up networking through a specially configured server computer. See remote access server.

right-click – To press the right mouse button.

ROM – See memory.

RTC – See real-time clock.

screen saver – A blank screen or a moving image that automatically is displayed after the computer has not been used for a predetermined amount of time. Screen savers were designed to prevent damage to the screen. As monitor technologies continue to improve and damage is no longer a concern, screen savers are now used to provide privacy and entertainment.

scroll mouse – A device used to move a pointer on the display as well as make selections by clicking the buttons. The scroll mouse also has a scroll wheel located between the two mouse buttons that allows automatic scrolling in documents.

serial port – A device that transfers data one bit at a time through a serial cable.

Glossary-15

server – A specially configured computer running network software that provides access to network resources for client workstation computers.

shortcut – An icon on the Windows desktop that provides a direct link to a program, directory, or file. Shortcuts are identifiable by the small arrow located in the lower left corner of the icon image.

Sleep mode – A low power consumption state that components of the computer enter after a predetermined amount of time.

software – Programs that contain computer operation instructions. There are two types of software; application software and system software. See application, operating system.

Super Video Graphics Adapter (SVGA) – A video card that typically supports resolutions of 1024 x 728 pixels with over 65,000 colors. See pixel.

surf – To browse or navigate through the information on the Internet and the

World Wide Web.

surge protector – A device that protects electrical devices from brief bursts of excessive voltage.

SVGA – See Super Video Graphics Array.

system board – The main circuit board inside a computer. Also known as motherboard.

taskbar –See Windows Taskbar.

TCP/IP – See Transmission Control Protocol/Internet Protocol.

touchpad – A small, touch-sensitive pad used as a pointing device on some portable computers. By tracing a finger or other object along the pad, you can move the pointer on the display screen. You select a menu option by tapping on the pad (if this feature is enabled).

Transmission Control Protocol/Internet Protocol (TCP/IP) – An industry standard instruction set that specifies how data is transmitted through a network.

TCP/IP enables cross-platform communications, that is, a computer running a

Microsoft Windows operating system can access data and information provided by a computer running a different operating system. Every computer and network that is connected to the Internet uses TCP/IP.

uninterruptible power supply (UPS) – A device that provides surge protection and, in the event of a power failure, short-term battery backup power.

Glossary-16

Uniform Resource Locator (URL) – An Internet address that specifies the location of information. Also known as Universal Resource Locator.

Universal Resource Locator (URL) – See Uniform Resource Locator

Universal Serial Bus (USB) – A Plug-and-Play interface that allows up to 127 devices to be connected sequentially into a single external USB port. See daisy chain, USB port.

upload – To send a copy of a file to a remote computer. Contrast download.

UPS – See uninterruptible power supply.

URL – See Uniform Resource Locator.

USB – See Universal Serial Bus.

USB port – A device that transmits data at a rate of 12 Mbps through a USB cable.

A variety of devices are supported, such as USB monitors, keyboards, and printers.

See Universal Serial Bus.

utility – A program that assists with the operation of a computer, such as a power management program or anti-virus program.

V.90 Standard – A standard endorsed by the International Telecommunication

Union that makes it possible for modems to communicate without regard to technological differences. The k56flex standard is incorporated into the V.90

standard, ensuring compatibility between V.90-enabled and K56flex-enabled modems.

Video CD – See digital video disc.

videophone – See Intel VideoPhone.

virtual memory – See memory.

virus – A harmful computer program that may cause damage to data or programs.

See anti-virus utility.

WAN – See wide area network.

Web – See World Wide Web.

Web browser – A program that makes it possible to access and view hypertext documents.

Glossary-17

wide area network – Geographically separated computers linked together for the purpose of sharing resources, such as data. The Internet is the largest wide area network in the world. Contrast local area network.

Windows NT – See Microsoft Windows NT.

Windows desktop – The work area shown on the monitor display that contains the

Windows Taskbar as well as icons that represent links to programs or shortcuts to programs and files. See link, shortcut, Windows Taskbar.

Windows Taskbar – A thin band that contains the Microsoft Windows Start button, the current time, as well as icons that provide links to frequently used programs.

wizard – A utility program that automatically presents the steps necessary to complete a task, such as installing a printer.

World Wide Web – A universal database that provides a consistent means to access large amounts of information. Web documents facilitate the quick retrieval of information through the use hypertext links.

WWW – See World Wide Web.

Zip disk – A storage device with a 100 or 250 MB capacity that is compatible with a Zip drive.

Zip drive – A device that can read and write data to a Zip disk.

Glossary-18

Index

A

Add/Remove Programs utility 6-8 anti-virus See McAfee Anti-Virus anti-virus emergency diskette 7-3 creating 7-3 using 7-4

B

battery battery warning 15-5 browsing 9-6 buttons

Instant Answer 12-7

C

cables data 11-6 power supply 11-6

CD troubleshooting 13-4

CD/DVD drive 5-17 inserting a CD or DVD 5-16 removing 5-16

CD/DVDs playing a video CD 5-17 playing an audio CD 5-17

CDRH Regulations See government approvals

Class B digital device See government approvals cleaning exterior surfaces 10-1 the keyboard 10-1 the monitor 10-1 the mouse 10-1

Compaq Service Connection 12-1

Index-1

Compaq Support 12-1 diagnostic testing equipment 12-3

Diagnostics 12-1

Internet Support 12-1

McAfee Anti-Virus 12-1

System Record 12-1

Compression Agent 10-2 computer virus 7-1 recognizing 7-1 connection speeds 8-3

Ctrl+Alt+Delete 3-2

D

Disk Cleanup 10-2

Disk Defragmenter 10-2 diskette troubleshooting 13-17 write protecting 5-19

Diskette Drive 5-19 download speeds 8-3 drivers 12-8 installing new 12-8 reinstalling deleted drivers 12-8 drives

CD/DVD 5-17

DVD troubleshooting 13-4

E

energy compliance 15-10

Energy Star compliance 15-10 expansion cards compatibility 11-12 installing 11-12

ISA 11-12

PCI 11-12

Index-2

F

files searching for 6-4 fixing problems 13-1 flat-panel monitor troubleshooting 13-9

G

game troubleshooting 13-11 government approvals

CDRH regulations 15-6 class B digital device 15-1 real-time clock battery replacement 15-5 ringer equivalence number 15-4 safety 15-5 telephone consumer protection act of 1991 15-5 typical agency labels 15-9

H

hard drive activity light 4-3

Hard Drive Size 5-18 home page 9-6 hyperlink 9-2, 9-7

I

installing hardware 12-8 installing software downloaded from the Internet 6-9 from a CD 6-8 from a diskette 6-8

Instant Answer button 12-7

International Telecommunications

Union 8-1

Internet accessing a search engine 9-6 address 9-1 defined 9-1 home page 9-6 hyperlink 9-2 modem usage 9-2 surfing tips 9-6 surfing with keyboard 9-4 using search engine 9-7

Web browser 9-2

Web server 9-1

Web site 9-1

World Wide Web 9-2

WWW 9-2

Internet service provider choosing 9-2 defined 9-2

Internet Support 12-1, 12-7

ISP 9-2 troubleshooting 13-12

ITU See International

Telecommunications Union

K

K56flex 8-1 keyboard disable Easy Access buttons 5-6 function keys (F1 through F12) 5-7

Launch button 5-5

Multimedia Easy Access buttons 5-4

Quick Print button 5-5 reprogram Easy Access buttons 5-6

Sleep button 5-5 standard keyboard keys 5-7 status lights 5-9 surfing the Internet 9-4

keyboard

Community 5-2, 9-4

Daily Destination 5-2, 9-4

Instant Answer 5-3, 9-5

Instant E-Mail 5-2, 9-4

Instant Internet 5-2, 9-4

Instant Search 5-2, 9-4

My Presario 5-2, 9-4

Online MarketPlace 5-3, 9-5

Retail Central 5-3

Secure E-Commerce/Featured Web

Site 5-3, 9-5

L

laser safety 15-6

Laser safety See government approvals locked program recovering from a 3-2 locked system recovering from a 3-2

M

Maintenance Wizard 10-2

McAfee Anti-Virus 7-5, 12-1 free software updates 12-1 scanning for viruses 7-2

VirusScan 7-3 memory adding 11-15 installing 11-16 location of 11-15

Microsoft Windows accessibility 6-7 accessories 6-7 activemovie control 6-7 calculator 6-7

CD player 6-7 communications 6-7 creating shortcuts 6-6 entertainment features 6-7 games 6-7

Help 6-1 hyperterminal 6-7

Index-3 media player 6-7 notepad 6-7 operating system 6-1 paint 6-8 phone dialer 6-7 sound recorder 6-7 volume control 6-7

Windows Explorer 6-5 wordpad 6-8 modem 8-1

56K 8-1 connecting 8-2 data/fax 8-1 digital 8-2 identifying 8-1 properties 8-1 monitor troubleshooting 13-9

P

personal power scheme creating a 4-2 playing a video CD 5-17 playing an audio CD 5-17 point-to-point connection 8-3 power button 3-1, 3-2, 4-4

4-second off feature 3-3, 4-4 power cords See government approvals power management utility 4-1 power schemes 4-1 power status light 3-2, 3-4 power supply moving 11-8 problems solving common 13-1

Index-4

R

real-time clock replacing the battery 11-18 real-time clock battery replacement See government approvals recovering from a locked program 3-2 a locked system 3-2 restarting the computer 3-2

Ringer Equivalence Number (REN) See government approvals

S

safety 15-5 battery warning 15-5 laser safety 15-6 power cords 15-6

Safety See also government approvals

ScanDisk 3-2 screen troubleshooting 13-9 scroll mouse 5-10

CyberJump 5-13 functions 5-11

HyperJump 5-13 options 5-12 scrolling and zooming 5-12 search engine using 9-7 serial numbers 1-3 shutting down using Microsoft Windows 3-3 using the power button 3-4

Sleep button 3-2, 4-4

Sleep mode 3-2, 4-4 activating 4-5 deactivating 4-5 software compatibility 6-8 installing 6-8 sound troubleshooting 13-2 speaker cable troubleshooting 13-2 status lights 4-3

Storage Drives 5-18 sun status light 3-3

SuperDisk troubleshooting 13-8

Support diagnostics 12-1 surfing tips 9-6 system board components 11-10

System Maintenance 10-2

System Record 12-1, 12-4

Base.log 12-4

Now.log 12-4

T

testing equipment complete 12-3 custom 12-3 quick 12-3 text conventions 1-1 troubleshooting 13-1

CD 13-4 diskette 13-17

DVD 13-4 flat-panel monitor 13-9 games 13-11 helpful hints 13-1 monitor 13-9 screen 13-9 sound 13-2 speaker cable 13-2

SuperDisk 13-8 volume 13-2

Zip disk 13-7

Zip drive 13-7 turning off the computer 3-3 turning on the computer 3-2

U

Uniform Resource Locator 9-1 upgrading expansion cards 11-12 identifying major components 11-3 memory 11-15 preparing for 11-2 removing the cover 11-5 replacing the cover 11-5 upload speed 8-3

URL 9-1

V

V.90 standard 8-1, 8-3 virus 7-2

McAfee Anti-Virus 12-1 volume troubleshooting 13-2

W

waking the computer 4-5

Web address

Compaq address 9-1

Web browser defined 9-2

Microsoft Internet Explorer 9-3 using 9-3 web page 9-1

Web server 9-1

Web site 9-1, 9-2

World Wide Web 9-2 write protecting 5-19

WWW 9-2

Z

Zip disk troubleshooting 13-7

Zip drive troubleshooting 13-7

Zip Drive 13-7

Index-5

Index-6

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE,

OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

© 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil,

Canada, Japan, Korea, Singapore, Taiwan, and the U.K. Compaq and Presario are registered in the U.S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

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