HP LaserJet 1100 1100 laser printer User guide

HP
HP LaserJet 1100 Printer User Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4224-90926
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C4224-90926*
*C4224-90926*
C4224-90926
LaserJet
1100
User
Guide
HP LaserJet 1100 Printer
User Guide _________________
© Copyright HewlettPackard Company 1998
All Rights Reserved.
Reproduction,
adaptation, or translation
without prior written
permission is prohibited,
except as allowed under
the copyright laws.
Publication number:
C4224-90926
First Edition: October,
1998
Warranty
Trademark Credits
The information
contained in this
document is subject to
change without notice.
Adobe is a trademark of
Adobe Systems
Incorporated.
Hewlett-Packard makes
no warranty of any kind
with respect to this
information.
HEWLETT-PACKARD
SPECIFICALLY
DISCLAIMS THE
IMPLIED WARRANTY
OF MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR
PURPOSE.
Hewlett-Packard shall
not be liable for any
direct, indirect,
incidental,
consequential, or other
damage alleged in
connection with the
furnishing or use of this
information.
Hewlett-Packard Company
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trademark of
CompuServe, Inc.
Windows and Windows
NT are U.S. registered
trademarks of Microsoft
Corporation.
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registered service mark
of the U.S.
Environmental Protection
Agency.
Contents
1 Getting to know the printer
Printer features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Print with excellent quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2
Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8
Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11
Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2 Printing media
Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
EN
Contents i
3 Printing tasks
Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Printing on both sides of the paper (manual duplexing) . . . . . . . .23
Manual duplex using the paper output bin (standard) . . . . . .24
Manual duplex (special) heavy-media, card stock . . . . . . . . .25
Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26
Printing multiple pages on a single sheet of paper
(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Accessing the multiple pages per sheet feature . . . . . . . . . . .27
Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Print using EconoMode (save toner) . . . . . . . . . . . . . . . . . . . . . . .31
4 Managing the toner cartridge
HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
HP policy on non-HP toner cartridges . . . . . . . . . . . . . . . . . .34
Toner cartridge storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34
Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5 Troubleshooting the printer
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Printed page is different than what appeared on screen . . . .44
Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .52
Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .53
Clearing printer paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .57
Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
ii
Contents
EN
6 Service and support
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Customer Support and product repair assistance
(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
European Customer Support Center . . . . . . . . . . . . . . . . . . .68
Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Obtaining software utilities and electronic information . . . . . .72
HP direct ordering for accessories or supplies . . . . . . . . . . . .73
HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73
HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75
Appendix A Printer specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Environmental Product Stewardship Program . . . . . . . . . . . . . . .83
Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . . .83
Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . .87
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88
Appendix B Paper specifications
Printer paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90
Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .95
Appendix C Memory (DIMMs)
Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
EN
iii
Appendix D Warranty and licensing
Hewlett-Packard software license agreement . . . . . . . . . . . . . . .104
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . .106
Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . .108
Appendix E Accessories and ordering information
Index
iv
Contents
EN
1
Getting to know the
printer
This chapter provides information on the following topics:
Note
EN
●
Printer features and benefits
●
Printer components
●
Choosing paper and other media
●
Loading paper into the printer
●
Turning the power off
●
Voltage conversions
●
Accessing printer properties (driver) and help
●
Printing a self-test page
For installation instructions, see the “HP LaserJet Quick Reference
Guide” that came with your printer.
1
Printer features and benefits
Congratulations on the purchase of your new printer. You can . . .
Print with excellent quality
●
Print at 600 dots per inch (dpi) with Resolution Enhancement
technology (REt).
Save money
●
Use EconoMode to save toner.
●
Print on both sides of the paper to save paper (manual
duplexing).
●
Print multiple pages on a single sheet of paper to save paper
(N-up printing).
Create professional documents
●
Protect your documents by using Watermarks such as
“confidential.”
●
Print Booklets. This feature enables you to easily print the pages
required to create cards or books. Once printed, all you have to
do is fold and staple the pages.
●
Print the first page on different paper/media than the following
pages.
2 Chapter 1 Getting to know the printer
EN
Printer components
2
1. Printer control panel
2. Paper supports
3. Paper input tray
4. Single-sheet paper input tray (priority feed)
5. Paper guides
6. Paper-output lever
7. Straight-through output path
8. Printer door
9. Paper output bin
1
3
4
9
5
8
7
6
1. Power switch (220-240 volt printers)
2. Power receptacle
3. Memory door
4. Parallel port
1
EN
2
3
4
Printer components 3
Printer control panel
The printer control panel is comprised of two lights and one lighted
button. These lights produce patterns that identify the status of your
printer.
Go button and light
Ready light
Attention light
Note
●
Go button and light: Press and release to print a self-test page
or when in manual-feed mode, or press and hold for 5 seconds to
reset the printer.
●
Ready light: Indicates the printer is ready to print.
●
Attention light: Indicates printer initialization, reset, and errors.
See “Printer light patterns” for functional descriptions of all the light
patterns.
4 Chapter 1 Getting to know the printer
EN
Printer paper input trays
Rear paper input tray
The paper input tray located closest to the back of the printer can hold
up to 125 sheets of 20 lb. paper or it can hold multiple envelopes.
Front (single-sheet) paper input tray
The single-sheet paper input tray should be used when feeding single
pages or media such as envelopes. You can print the first page on
different media than the rest using the single-sheet paper input tray.
Note
The printer will automatically (priority feed) print from the single-sheet
paper input tray before printing from the paper input tray.
Printer paper guides
Both input trays have paper guides. Paper guides are used to ensure
the paper is correctly fed into the printer and that the print is not
skewed (crooked text on the page). When loading paper, adjust the
paper guides to match the width of the paper being printed.
EN
Printer components 5
Printer paper output paths
Paper output bin
The paper output bin is located on the front of the printer. Printed
paper will be collected here in the correct sequence when the paperoutput lever is in the up position. Use the output bin when printing
large, collated documents or when copying documents so that the
original is separated from the copies.
Straight-through paper output path
The straight through paper output path is useful when printing
envelopes, transparencies, heavy media, or anything that tends to
curl when printed. Printed paper will stack in reverse order with the
paper-output lever down.
6 Chapter 1 Getting to know the printer
EN
Printer door
Open the printer door to access the toner cartridge, clear jams, and
clean the printer. The printer door is located on the front of the printer.
Open and close the printer door by firmly grasping the top left and
right sides of the printer door and pulling it towards you.
Note
EN
If the scanner is attached, it may be necessary to move the printer to
the edge of your workstation before opening the printer door in order
to get the full range of motion.
Printer components 7
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You
can print on a variety of print media, such as paper (including up to
100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. Properties such as weight,
grain, and moisture content are important factors, affecting printer
performance and quality. To achieve the best possible print quality,
use only high-quality paper designed for laser printers. See “Printer
paper specifications” for detailed paper and media specifications.
Note
Always test a sample of paper before purchasing large quantities.
Your paper supplier should understand the requirements specified in
the HP LaserJet Printer Family Paper Specification Guide (HP part
number 5021-8909). See “Printer paper specifications.”
●
Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)
●
Minimum supported paper size: 76 by 127 mm (3 by 5 in.)
8 Chapter 1 Getting to know the printer
EN
Loading paper into the printer
Paper should be loaded with the top down and the side-to-be printed
facing forward. Always adjust the paper guides to prevent jams and
skewing.
CAUTION
Attempting to print on paper that is wrinkled, folded, or damaged in any
way may cause a jam to occur. See “Printer paper specifications.”
Note
Always remove all paper from the paper input tray and straighten
the stack when new paper is added. This helps prevent multiple
sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.
Specific types. . .
EN
●
Transparencies: Load transparencies with the top down and the
side-to-be-printed facing toward the front of the printer. See
“Printing transparencies.”
●
Envelopes: Load with the narrow, stamp side down and the sideto-be-printed facing toward the front of the printer. See “Printing
envelopes.”
●
Labels: Load with the top down and the side-to-be-printed facing
toward the front of the printer. See “Printing labels.”
●
Letterhead: Load with the top down and the side-to-be-printed
facing toward the front of the printer. See “Printing letterhead.”
●
Cards: Load with the narrow side down and the side-to-beprinted facing toward the front of the printer. See “Printing cards.”
Loading paper into the printer 9
Turning the power off
Printers that require 100-127 volts of power must be unplugged to
turn the power off. Printers that require 220-240 volts can be switched
off (the switch is located on the left side of the power plug) or
unplugged.
Note
To ensure safety when working inside the printer for any reason, it is
best to unplug the printer.
Voltage conversions
HP LaserJet printers are manufactured to different specifications for
different countries. Because of these differences, HP does not
recommend transporting products sold within the United States to
another country.
In addition to the concerns about the differing power system voltages,
the country of final destination may have different import and export
restrictions, power frequencies, and regulatory requirements.
Note
The HP LaserJet family printers must be serviced by an authorized
repair depot or reseller within the country where the printer was
originally purchased.
Because of the different specifications and warranty coverage
limitations, Hewlett-Packard does not offer a conversion, or support
the conversion, of U.S. version HP LaserJet family printers for foreign
use. We advise those customers planning to transport equipment
outside the United States to purchase the products in the country of
final destination.
10 Chapter 1 Getting to know the printer
EN
Accessing printer properties (driver) and help
This section provides information on the following topics:
●
Printer properties (driver)
●
Printer online help
Printer properties (driver)
Printer properties control the printer and allow you to change default
settings, such as paper size, printing on both sides of the page
(manual duplexing), printing multiple pages on a single sheet of paper
(N-up printing), resolution, watermarks, and printer memory. You can
access the printer properties in two ways:
Note
●
Through the software application from which you are printing.
(Change settings for current software application use.)
●
Using the Windows® operating system. (Change default settings
for all future print jobs.)
Because many software applications use a different method of
accessing the printer properties, we will describe common methods
used in Windows 9x & NT® 4.0, and Windows 3.1x.
Windows 9x & NT 4.0
●
Change settings for current software application use: From
the File menu within the software application, click Print, and
then click Properties. (The steps can vary between software
applications; this is the most common method.)
●
Change defaults for all future print jobs: Click the Start button,
click Settings, and then click Printers. Right-click the printer icon
for which you would like to change properties, and then choose
Properties. Many of the features in Windows NT are also located
on the Document Defaults menu.
Windows 3.1x
EN
●
Change settings for current software application use: From
the File menu within the software application, click Print,
Printers, and then click Options. (The steps can vary between
software applications; this is the most common method.)
●
Change defaults for all future print jobs: From the Windows
control panel, double-click Printers, highlight the printer, and then
click Setup.
Accessing printer properties (driver) and help 11
Printer online help
Printer properties online help
The printer properties (driver) online help includes information
specific to the functions within the printer properties. This online help
will guide you when changing default settings for your printer.
Access the printer properties help system by opening the printer
properties and then clicking on the Help button.
Online help
The HP LaserJet 1100 online help includes information for all of the
printing, copying, and scanning software applications.
To access the HP LaserJet 1100 Online Help, use any of the three
methods below:
●
Program Group:
• Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet
1100, and then LaserJet 1100 Online Help.
• Windows 3.1x: From the Program Manager, double-click the
HP LaserJet 1100 icon, and then double-click LaserJet 1100
Online Help.
Note
The Document Assistant is not available for Windows 3.1x operating
systems.
●
Document Assistant: Click Tools, and then click Help.
●
LaserJet Document Desktop: Click Help from the main menu.
12 Chapter 1 Getting to know the printer
EN
Printing a self-test page
Among other items, a self-test page provides all of the printer
configuration settings, scanner attachment verification, a sample of
the print quality, and provides information for printer page counts as
well as scan and copy page counts. A self-test page can also help
you verify the printer is printing correctly.
To print a self-test page, press and release the Go button on the
printer control panel while the printer is in the Ready state. If the
printer is in PowerSave mode, press and release the Go button once
to awaken it, and then press and release the Go button a second
time.
EN
Printing a self-test page 13
14 Chapter 1 Getting to know the printer
EN
2
Printing media
This chapter provides information on the following topics:
EN
●
Printing transparencies
●
Printing envelopes
●
Printing labels
●
Printing letterhead
●
Printing cards
15
Printing transparencies
Only use transparencies recommended for use in laser printers, such
as HP transparency film. See “Printer paper specifications.”
CAUTION
Inspect the transparencies to ensure they are not wrinkled or curled,
and that they do not have any torn edges.
1
Adjust the paper-output lever to the down position.
2
Load with the top down and the side-to-be-printed (rough side)
facing toward the front of the printer. Adjust the paper guides.
3
Print, and then remove the transparencies from the front of the
printer to prevent them from sticking together. Place the printed
transparencies on a flat surface.
16 Chapter 2 Printing media
EN
Printing envelopes
CAUTION
EN
Only use envelopes recommended for laser printers. See “Printer
paper specifications.”
1
Adjust the paper output-lever to the down position.
2
Load with the narrow, stamp-side down and the side-to-beprinted facing toward the front of the printer. Adjust the
paper guides to fit the envelope.
3
Select the correct envelope size in the software application. This
setting can be accessed through the printer properties. See
“Printer properties (driver).”
4
Print.
Printing envelopes 17
Printing labels
Only use labels recommended for laser printers, such as HP LaserJet
labels. See “Printer paper specifications.”
CAUTION
Do not use labels that are separating from the backing sheet, wrinkled,
or damaged in any way. Do not feed a sheet of labels through the printer
twice. The adhesive backing is designed for one pass through the
printer. Also, do not use continuous feed labels or labels that require
moisture to stick.
1
Adjust the paper output-lever to the down position.
2
Load with the top down and the side-to-be-printed facing
toward the front of the printer. Adjust the paper guides to fit
the width of the label sheet.
3
Print, and then remove the printed label sheets from the front of
the printer as they are printed to prevent them from sticking
together.
18 Chapter 2 Printing media
EN
Printing letterhead
1
Load with the top down and the side-to-be-printed facing toward
the front of the printer. Adjust the paper guides to fit the width of
the paper.
2
Print.
To print a single page cover letter, using letterhead, followed by a
multi-page document, load the letterhead in the single-sheet paper
input tray and load the standard paper in the multi sheet paper input
tray. By default, the printer prints from the single sheet paper input
tray first.
Cover letter followed by document.
Use both input trays.
EN
Printing letterhead 19
Printing cards
The HP LaserJet 1100 does not support paper smaller than 76 by
127 mm (3 by 5 in.). Verify cards are not stuck together before
loading.
1
Adjust the paper output-lever to the down position.
2
Load with the narrow side down and the side-to-be-printed
facing toward the front of the printer. Adjust the paper guides
to fit the card.
3
Select the correct card size in the software application being
used. (Software settings can override printer properties.)
4
Print.
20 Chapter 2 Printing media
EN
3
Printing tasks
This chapter provides information on the following topics:
EN
●
Printing with manual feed
●
Printing on both sides of the paper (manual duplexing)
●
Printing watermarks
●
Printing multiple pages on a single sheet of paper
(N-up printing)
●
Printing booklets
●
Canceling a print job
●
Changing print quality settings
●
Print using EconoMode (save toner)
21
Printing with manual feed
Use manual feed when printing mixed media; for example, an
envelope, then a letter, then an envelope, and so forth. Load an
envelope in the single sheet paper input tray and load letterhead in
the multiple-page paper input tray. Also, use manual feed to protect
your privacy when printing to a network printer.
To print using manual feed, you must access the printer properties or
printer setup in your software application and select Manual Feed
from the Source drop down list. See “Printer properties (driver).” After
the setting has been enabled, you must press the Go button (blinking)
each time to print.
22 Chapter 3 Printing tasks
EN
Printing on both sides of the paper
(manual duplexing)
To print on both sides of the paper (manual duplexing), you must run
the paper through the printer twice. You can print using the paper
output bin or the straight-through output path. HP recommends using
the paper output bin for light-weight paper. Use the straight-through
output path for any heavy media or media that tends to curl when
printed, such as envelopes and card stock.
Note
EN
●
Manual duplex using the paper output bin (standard)
●
Manual duplex (special) heavy-media, card stock
Manual duplexing can cause the printer to become dirty more quickly
and reduce print quality. See “Cleaning the printer” if the printer
becomes dirty.
Printing on both sides of the paper (manual duplexing) 23
Manual duplex using the
paper output bin
(standard)
1
1
Adjust the paper-output lever to the
up position.
2
Access the printer properties. See
“Printer properties (driver).” On the
Finishing tab, click Manual Duplex
(standard), and then click OK. Print
the document.
3
After side one has been printed,
remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.
4
Gather up the printed pages from
side one, rotate the stack clockwise,
and then straighten the stack before
placing it back in the paper input
tray. Once reloaded, page one
should be oriented upside down and
located closest to the back of the
printer. (The printed side should be
facing toward the back of the
printer.)
2
3
4
24 Chapter 3 Printing tasks
Click OK (on screen), and then wait
for the pages to print.
EN
Manual duplex (special)
heavy-media, card stock
For heavy media (card stock, etc.), use
the straight-through output path.
1
1
Adjust the paper-output lever to the
down position.
2
Access the printer properties. See
“Printer properties (driver).” On the
Finishing tab, click Manual Duplex
(special), and then click OK. Print
the document.
3
After side one has been printed,
remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.
4
Gather up the printed pages from
side one, flip the stack, and then
straighten the stack before placing it
back in the paper input tray. Once
reloaded, page one should be
oriented upside down and located
closest to the front of the printer.
(The printed side should be facing
toward the back of the printer.)
2
3
Click OK (on screen), and then wait
for the pages to print.
4
EN
Printing on both sides of the paper (manual duplexing) 25
Printing watermarks
The watermark option allows you to print text “underneath” (in the
background) of an existing document. For example, you may want to
have large gray letters reading “draft” or “confidential” printed
diagonally across the first page or all pages of a document.
Accessing the watermark feature
1
From your software application, access the printer properties.
See “Printer properties (driver).”
2
On the Finishing tab, you can specify the type of Watermark you
would like to have printed on your document.
26 Chapter 3 Printing tasks
EN
Printing multiple pages on a single sheet of paper
(N-up printing)
You can select the number of pages you want to print on a single
sheet of paper. If you choose to print more than one page per sheet,
the pages will appear decreased in size and will be arranged on the
sheet in the order that they would otherwise be printed. Specify up to
9 pages per sheet of paper.
Accessing the multiple pages per sheet
feature
EN
1
From your software application, access the printer properties.
See “Printer properties (driver).”
2
On the Finishing tab and Document Options, you can specify
the number of Pages per sheet that you would like to have
printed.
Printing multiple pages on a single sheet of paper (N-up printing) 27
Printing booklets
You can print booklets on letter, legal,
executive, or A4 size paper.
1
2
1
Load the paper, and then adjust the
paper-output lever to the up position.
2
From your software application,
access the printer properties. See
“Printer properties (driver).” On the
Finishing tab click Booklet
printing, and then click OK. Print
the document.
3
After side one has been printed,
remove the remaining paper from
the paper input tray, and set it aside
until your booklet job is complete.
4
Gather up the pages from side one,
rotate them clockwise, and then
straighten the stack of paper.
Continued on next page.
3
4
28 Chapter 3 Printing tasks
EN
5
5
Place the pages from side one back
in the paper input tray. The printed
text should be oriented sideways
and facing toward the back of the
printer. Click OK (on screen). The
printer will finish printing.
6
Fold and staple the pages.
6
EN
Printing booklets 29
Canceling a print job
A print job can be canceled from a software application or a print
queue:
●
Remove remaining paper from the printer: This will stop the
printer immediately. Use either of the next two options after the
printer is stopped.
●
Software application: Typically, a dialog box will briefly appear
on your screen allowing you the option to cancel the print job.
●
Print queue: If a print job is waiting in a print queue (PC memory)
or print spooler, delete the job there. Go to your Printer screen,
either though the Windows Control Panel (Windows 3.1x) or
through Start, Settings, Printers in Windows 9x & NT 4.0. Doubleclick on the HP LaserJet 1100 icon to open the window, select
your print job, and then press Delete.
If the control panel status lights continue to blink after a print job has
been canceled, the computer is still sending the job to the printer.
Either delete the job from the print queue or wait until the computer
has finished sending data. The printer will return to the Ready state.
30 Chapter 3 Printing tasks
EN
Changing print quality settings
Print quality settings affect such things as how light or dark the print
on the page is and the style in which you would like graphics printed.
You can change the settings in printer properties to accommodate the
types of jobs you are printing. The possible settings are as follows:
●
Best Quality
●
Faster Printing
●
LaserJet III Compatibility
●
Custom
●
EconoMode (Save Toner)
These settings can be accessed on the Finishing tab under Print
Quality settings in the printer properties.
Note
To change the print quality settings for all future print jobs, access the
properties through the Start menu in your system tray. To change the
print quality settings only for the current software application use,
access the properties through the Print Setup menu in the application
from which you are printing. See “Printer properties (driver).”
Print using EconoMode (save toner)
An excellent way to extend the life of your toner cartridge is by using
EconoMode. EconoMode uses substantially less toner than normal
printing. The printed image is much lighter, but is adequate for
printing drafts or proofs.
To enable EconoMode, access the printer Properties. On the
Finishing tab under Print Quality, click EconoMode.
Note
EN
To enable EconoMode for all future jobs, see “Printer properties
(driver).”
Changing print quality settings 31
32 Chapter 3 Printing tasks
EN
4
Managing the toner
cartridge
This chapter provides information on the following subjects:
EN
●
HP toner cartridges
●
Redistributing toner
●
Changing the toner cartridge
33
HP toner cartridges
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new, refilled, or remanufactured. Since they are not
HP products, HP cannot influence their design or control their quality.
Note
Warranty does not apply to defects resulting from software, interfacing,
parts, or supplies not supplied by HP.
Toner cartridge storage
Do not remove the toner cartridge from its package until you are
ready to use it. The shelf life of a cartridge in an unopened package is
approximately 2.5 years. The shelf life of a cartridge in an opened
package is approximately 6 months.
CAUTION
To prevent damage to the toner cartridge, do not expose it to light for
more than a few minutes.
Toner cartridge life expectancy
The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an
HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages.
This assumes the print density is set to 3 and EconoMode is off.
(These are the default settings.)
Recycling toner cartridges
To install a new HP toner cartridge, see “Changing the toner
cartridge” or follow the instructions included in the toner cartridge
box. Also, see the recycling information on the toner cartridge box
and “HP Cartridge Recycling Program information.”
Saving toner
To save toner, select the EconoMode option in your printer properties
settings. EconoMode (Save Toner) allows the printer to use less toner
on each page. Selecting this option will extend the life of the toner
cartridge and reduce your cost per page, but will reduce print quality.
See “Print using EconoMode (save toner).”
34 Chapter 4 Managing the toner cartridge
EN
Redistributing toner
When toner is low, faded or light areas
may appear on a printed page. You may
be able to temporarily improve print
quality by redistributing the toner. The
following procedure may allow you to
finish the current print job before
replacing the toner cartridge.
Note
If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.
1
1
Open the printer door and remove
the toner cartridge from the printer.
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Cover it with a sheet of
paper.
2
2
Gently shake the toner cartridge
from side-to-side to redistribute the
toner.
CAUTION
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
3
3
Reinsert the toner cartridge into the
printer and close the printer door.
If the print remains light, install a new
toner cartridge. See “Changing the toner
cartridge.”
EN
Redistributing toner 35
Changing the toner cartridge
1
To change the toner cartridge, follow the
instructions below:
Note
If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.
2
1
Open the printer door and remove
the old toner cartridge. See
“Recycling toner cartridges” for
recycling information.
2
Remove the new toner cartridge
from the packaging, and then gently
shake it from side to side in order to
distribute the toner evenly inside the
cartridge.
3
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Cover it with a piece of
paper.
4
3
Bend the tab on the right side of the
cartridge to break it loose.
CAUTION
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.
5
36 Chapter 4 Managing the toner cartridge
4
Pull the tab until all the tape is
removed from the cartridge.
5
Insert the toner cartridge in the
printer. Be certain that the toner is
firmly in position, and then close the
printer door.
EN
5
Troubleshooting the
printer
This chapter provides information on the following subjects:
Note
EN
●
Finding the solution
●
Improving print quality
●
Cleaning the printer
●
Clearing printer paper jams
●
Resetting the printer
See HP’s Web site for software and printer driver updates, frequently
asked questions, and additional troubleshooting information. See
“Online services” for your specific Web address.
37
Finding the solution
Use this section to find the solution to common printer problems.
Pages did not print . . .
●
Light patterns: What light pattern is displayed on the printer
control panel? See “Printer light patterns.”
●
Error messages on screen: Is there a message on the screen?
See “Error messages on screen.”
●
Paper handling: Is paper being pulled into the printer
incorrectly? Are there paper jams? See “Paper handling
problems.”
Pages printed; however . . .
●
The print quality was poor: See “Improving print quality.”
●
The printed pages do not always appear the same as the
screen (print preview): See “Printed page is different than what
appeared on screen.”
38 Chapter 5 Troubleshooting the printer
EN
Printer light patterns
Light status legend
Symbol for “light off”
Symbol for “light on”
Symbol for “light blinking”
Control panel light messages
Light status Condition of the printer
PowerSave mode
(or the printer is off)
The printer uses PowerSave
mode to conserve energy.
Action
Pressing the Go button on the printer control
panel or printing will awaken the printer from
PowerSave mode. Check the power cord if
the above actions do not generate a
response (and the power switch if your
printer is powered with 220-240 volts).
Ready
The printer is ready to print.
No action is necessary; however, if you press
and release the Go button on the printer
control panel, a self-test page will print.
Processing
The printer is receiving or
processing data.
Wait for the job to print.
Buffered data
Press and release the Go button on the
The printer memory is retaining printer control panel to print the remaining
unprinted data.
data.
Manual feed
The printer is in manual feed
mode.
EN
Check that you have loaded the correct
paper, then press and release the Go button
on the printer control panel to print. Manual
feed is controlled by the software. If you do
not want to be in manual feed mode, change
the setting from your printer properties. See
“Printer properties (driver).”
Finding the solution 39
Control panel light messages (continued)
Light status Condition of the printer
Action
Door open, no toner cartridge,
or paper jam
The printer is in an error state.
●
Check the following:
The printer door is closed.
● The toner cartridge is correctly installed
in the printer. See “Changing the toner
cartridge.”
● There are no paper jams. See “Clearing
printer paper jams.”
Paper out
The printer is out of paper.
Load paper into the printer. See “Loading
paper into the printer.”
Memory out
The page being printed may have been too
The printer ran out of memory in complex for the memory capacity of the
the middle of a print job.
printer.
● See “Memory (DIMMs)” to add memory.
● Press and release the Go button to print.
Reset/Printer initialization
No action is necessary. However, you can
The printer memory is being
reset the printer if you press and hold the Go
reset and all previously sent
button for 5 seconds.
print jobs are being purged. Or,
a printer initialization is taking
place. All lights blink for 1/2 of a
second or longer if initializing.
Fatal error
All lights are on.
●
●
●
40 Chapter 5 Troubleshooting the printer
Reset the printer.
Turn the printer off and then back on.
Contact HP Support. See “HP Support.”
EN
Error messages on screen
Error messages on screen
Error Message
Solution
Printer not responding/
error writing to LPT1
●
Verify the following:
Ready light is on.
● Power cord and parallel cable are correctly
connected.
Try the following:
Disconnect and reconnect the power cord
and parallel cable at both ends.
● Use another IEEE-1284 compliant parallel
cable.
●
Cannot access port (in
use by another
application)
There is a device conflict. This can occur if
another printer connected to your computer is
running status software. The status software
dominates the parallel port on the computer and
will not allow the HP LaserJet 1100 to access the
port.
Try the following:
Disable all status windows for other printers.
● Verify the port setting is correct for the
printer. Access the printer properties; see
“Printer properties (driver).” The port settings
can be accessed under the properties
Details tab in the Printer Properties screen.
●
EN
Finding the solution 41
Error messages on screen (continued)
Error Message
Solution
Illegal operation/General
protection fault/Spool 32
error
This error indicates that a problem occurred in
Windows with your computer system resources
(memory or hard disk).
To clear this error, restart your PC.
To help prevent this error from occurring in the
future, use some or all of the following
recommendations:
● Run fewer applications at the same time.
Close (rather than minimize) the applications
that you are not using at the current time.
Programs such as screen savers, virus
checkers, status software, fax/answering
software, and menu programs use the
resources that you might need in order to
print.
● Avoid performing memory intensive tasks
such as sending a fax or running a video clip
while printing.
● Delete all temp (“file_name.tmp”) files from
the Temp subdirectories. For example, the
subdirectory C:\Windows\Temp.
● Print at 300 dpi rather than 600 dpi.
● Use an alternate print driver (printer
software), such as software for the
HP LaserJet III. Note: Using a different driver
will remove access to some product features.
42 Chapter 5 Troubleshooting the printer
EN
Paper handling problems
Paper handling problems
Problem
Solution
Paper jam
●
●
●
Print is skewed
(crooked )
●
●
Adjust the paper guides to the width of the
paper being printed and try reprinting. See
“Printer paper guides” or “Loading paper into
the printer.”
See “Page skew.”
More than one sheet of ●
paper feeds through
the printer at one time
The paper input tray may be overfilled. See
“Loading paper into the printer.” Verify the paper
is not wrinkled, folded, or damaged.
●
Verify the printer is not in Manual Feed mode.
See “Printer light patterns.”
The pickup roller may be dirty or damaged. See
“Cleaning the pickup roller” or “Changing the
pickup roller.”
Printer does not pull
paper from the paper
input tray
●
Printer made my paper ●
curl
●
The printer does not
output the printed
paper to the correct
path
EN
Verify you are printing with paper that meets
specifications. See “Printer paper
specifications.”
Verify you are printing with paper that is not
wrinkled, folded, or damaged.
See “Clearing printer paper jams.”
Adjust the paper output lever to the down
position to print using the straight-through
output path. See “Printer paper output paths” or
“Printing media.”
See “Curl or wave.”
Adjust the paper output lever to reflect your desired
paper output path. See “Printer paper output paths.”
Finding the solution 43
Printed page is different than what appeared
on screen
Printed page problems
Problem
Solution
Print job prints
extremely slow
The maximum speed of the printer is 8 pages per minute,
which cannot be exceeded. This speed is measured using
“Letter” sized paper. “Letter” is a U.S. standard paper size,
which is smaller than European A4. Your print job may be
very complex. Try the following:
● Reduce the complexity of your document (reduce the
number of multiple graphics, and etc.).
● Change setting in the printer properties to “Faster
Printing.” See “Printer properties (driver).”
● Add printer memory. See “Installing DIMMs
(memory).”
Garbled,
incorrect, or
incomplete text
The parallel cable may be loose or defective. Try the
following:
● Disconnect the parallel cable and reconnect it.
● Try printing a print job that you know works.
● If possible, attach the cable and printer to another
computer and try printing a print job that you know
works.
● Try using a new IEEE-1284 compliant parallel cable.
See “Accessories and ordering information.”
The wrong printer driver may have been selected while
installing the software. Verify the HP LaserJet 1100 is
selected in the printer properties.
The software application may be malfunctioning. Try
printing from another software application.
44 Chapter 5 Troubleshooting the printer
EN
Printed page problems (continued)
Problem
Solution
Missing graphics The file may have blank pages. Try the following:
● Check the file to make sure that your file does not
or text
contain blank pages.
The graphic settings in the printer properties may not be
correct for the type of job you are printing:
● Try a different graphic setting in the printer properties.
To access the printer properties, see “Printer
properties (driver).”
The printer driver may not work for the type of job you are
printing.
● Try using a different printer driver (software) such as
the driver for the HP LaserJet III. Note: Using a
different driver will remove access to some product
features.
Page format
changed
If the document was created while using an older or
different printer driver (printer software) or the printer
properties settings in the software are different, the page
format may change when trying to print using your new
printer driver or settings. To help eliminate this problem,
try the following:
● Create documents and print them using the same
printer driver (printer software) and printer property
settings regardless of the HP LaserJet printer to
which you are printing.
● Change your printer property settings. Try changing
resolution, paper size, font settings, and other
settings. See “Printer properties (driver).”
Graphics quality The graphics settings may be unsuitable for your print job.
● Check graphic settings in the printer properties and
adjust them as necessary, such as resolution. See
“Printer properties (driver).”
● Try using a different printer driver (software) such as
the driver for the HP LaserJet III. Note: Using a
different driver will remove access to some product
features.
EN
Finding the solution 45
Improving print quality
This section provides information on the following topics:
●
Image defect examples
●
Correcting print defects
Image defect examples
Light print or fade
Toner specks
Vertical lines
Gray background
46 Chapter 5 Troubleshooting the printer
Dropouts
Toner smear
EN
EN
Loose toner
Vertical repetitive
defects
Misformed
characters
Page skew
Curl or wave
Wrinkles or
creases
Improving print quality 47
Correcting print defects
Light print or fade
●
The toner supply is low. You may be able to temporarily extend
the toner cartridge life. See “Managing the toner cartridge.”
●
The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Printer paper
specifications.”
●
If the whole page is light, the print density adjustment is too light
or EconoMode may be on. Adjust the print density and disable
EconoMode within the printer properties. See “Print using
EconoMode (save toner).”
Toner specks
●
The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Printer paper
specifications.”
●
The printer may need to be cleaned. See “Cleaning the printer” or
“Cleaning the printer paper path.”
Dropouts
Note
●
A single sheet of paper may be defective. Try reprinting the job.
●
The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try printing with new paper. See
“Printer paper specifications.”
●
The paper lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different kind or brand of paper.
●
The toner cartridge may be defective. See “Managing the toner
cartridge.”
If these steps do not correct the problem, contact an HP-authorized
dealer or service representative.
Vertical lines
●
The photosensitive drum inside the toner cartridge has probably
been scratched. Install a new HP toner cartridge. See “Changing
the toner cartridge.”
48 Chapter 5 Troubleshooting the printer
EN
Gray background
●
Decrease the print density setting. This will decrease the amount
of background shading. Access this setting under “Printer
properties (driver).”
●
Change the paper to a lighter basis weight. See “Printer paper
specifications.”
●
Check the printer’s environment; very dry (low humidity)
conditions can increase the amount of background shading.
●
Install a new HP toner cartridge. See “Changing the toner
cartridge.”
Toner smear
●
If toner smears appear on the leading edge of the paper, the
paper guides may be dirty. Wipe the paper guides with a dry, lintfree cloth. See “Printer components” or “Cleaning the printer.”
●
Check the paper type and quality.
●
Try installing a new HP toner cartridge. See “Changing the toner
cartridge.”
Loose toner
●
Clean the inside of the printer. See “Cleaning the printer.”
●
Check the paper type and quality. See “Printer paper
specifications.”
●
Try installing a new HP toner cartridge. See “Changing the toner
cartridge.”
Vertical repetitive defects
EN
●
The toner cartridge may be damaged. If a repetitive mark occurs
at the same spot on the page, install a new HP toner cartridge.
See “Changing the toner cartridge.”
●
Internal parts may have toner on them. See “Cleaning the
printer.” If the defects occur on the back of the page, the problem
will likely be corrected after a few more printed pages.
Improving print quality 49
Misformed characters
●
If characters are improperly formed, producing hollow images, the
paper stock may be too slick. Try a different paper. See “Printer
paper specifications.”
●
If characters are improperly formed, producing a wavy effect, the
laser scanner may need service. Verify that characters are
improperly formed on a self-test page. If so, contact an HPauthorized dealer or service representative. See “Service and
support.”
Page skew
●
Make sure the paper or other media is loaded correctly and that
the guides are not too tight or too loose against the paper stack.
See “Loading paper into the printer.”
●
The paper input bin may be too full. See “Loading paper into the
printer.”
●
Check the paper type and quality. See “Printer paper
specifications.”
Curl or wave
●
Check the paper type and quality. Both high temperature and
humidity will cause paper to curl. See “Printer paper
specifications.”
●
The paper may have sat for too long in the paper input tray. Turn
over the stack of paper in the tray. Also, try rotating the paper
180° in the paper input tray.
●
Try printing using the straight-through output path. See “Printer
paper output paths.”
Wrinkles or creases
●
Make sure that paper is loaded properly. See “Loading paper into
the printer.”
●
Check the paper type and quality. See “Printer paper
specifications.”
●
Try printing using the straight-through output path. See “Printer
paper output paths.”
●
Turn over the stack of paper in the tray or try rotating the paper
180° in the input tray.
50 Chapter 5 Troubleshooting the printer
EN
Cleaning the printer
During the printing process, paper, toner, and dust particles can
accumulate inside the printer. Over time, this buildup can cause print
quality problems, such as toner specks or smearing. The printer has
two cleaning modes that can correct and prevent these types of
problems:
EN
●
Cleaning the toner cartridge area
●
Cleaning the printer paper path
Cleaning the printer 51
Cleaning the toner
cartridge area
1
2
3
Cleaning the toner cartridge area is not
necessary on a regular basis. Before
cleaning, look for excessive toner in the
compartment.
WARNING!
Before cleaning the printer, turn the
printer off by unplugging the power cord,
and then wait for the printer to cool.
1
Turn the printer off by unplugging it,
and then wait for the printer to cool.
2
Open the printer door and remove
the toner cartridge.
CAUTION
To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Cover it if necessary. Also,
do not touch the black-sponge, transfer
roller inside the printer. By doing so, you
can damage the printer.
3
With a dry, lint-free cloth, wipe any
residue from the paper path area
and the toner cartridge cavity.
4
Replace the toner cartridge and
close the printer door.
5
Plug the power cord back into the
printer.
4
5
52 Chapter 5 Troubleshooting the printer
EN
Cleaning the printer paper path
This process uses copier-grade paper to remove dust and toner from
the paper path. Do not use bond or rough paper. Use this process if
you are experiencing toner specks or dots on printouts. This process
will produce a page with toner debris, which should be discarded.
Note
EN
1
Ensure the printer is loaded with paper.
2
Ensure the printer is in the Ready state.
3
Press and hold the GO button for 20 seconds (if released before
20 seconds the printer will perform a reset). Paper will feed
through the printer.
After holding the GO button for 20 seconds, each of the three printer
lights will blink until the cleaning process is complete.
Cleaning the printer 53
Clearing printer paper jams
Occasionally, paper becomes jammed during a print job. Some of the
causes include the following:
Note
●
The paper input trays are loaded improperly or overfilled. See
“Loading paper into the printer.”
●
The paper output path is changed during rather than before a
print job.
●
Media that does not meet HP specifications is used. See “Printer
paper specifications.”
Always remove all paper from the paper input tray and straighten
the stack when new paper is added. This helps prevent multiple
sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.
You will be notified of a paper jam by an error in the software and the
printer control panel lights. See “Printer light patterns.”
Typical paper jam locations
Note
●
Toner cartridge area: See “Removing a jammed page.”
●
Paper input tray areas: If the page is still sticking out of the
paper input tray, pull the page from the paper input tray until it is
fully removed. If the page cannot be removed in this way, see
“Removing a jammed page.”
●
Paper output paths: If the page is sticking out of the paper
output bin or path, pull it until it is fully removed. If the page
cannot be removed in this way, see “Removing a jammed page.”
Loose toner may remain in the printer after a paper jam. This will clear
after a few sheets have printed.
54 Chapter 5 Troubleshooting the printer
EN
Removing a jammed page
If the scanner is attached to the printer,
you may need to pull the printer to the
edge of the work space so the door
hangs over the edge to enable full door
extension.
1
2
1
Open the printer door. If the paper
can be removed without removing
the toner cartridge, do so; see step
3. Otherwise, continue with step 2.
2
Remove the toner cartridge and
place it aside, covering it with a
sheet of paper.
CAUTION
Paper jams in this area may result in
loose toner on the page. If you get any
toner on your clothes, wash them in cold
water. Hot water will permanently set the
toner into fabric.
CAUTION
To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes. Cover it with a
sheet of paper.
Continued on next page.
EN
Clearing printer paper jams 55
3
3
With both hands, grasp the side of
the paper that is most visible (this
includes the middle) and then
carefully pull it free from the printer.
Note
If the paper tears, see “Paper jam:
removing torn pieces of paper.”
4
4
When the jammed paper has been
removed, replace the toner cartridge
and close the printer door.
Note
If you had to move the printer to the edge
of the desk to accommodate the
scanner, check the printer cable and
power connections to ensure they are
securely fastened.
You may need to reset the printer after
clearing a paper jam. See “Resetting the
printer.”
Note
Remove all paper from the paper input
tray and straighten the stack when new
paper is added.
56 Chapter 5 Troubleshooting the printer
EN
Paper jam: removing torn
pieces of paper
1
Sometimes a piece of jammed paper can
tear when being removed. Use the
following procedure to remove any small
pieces of paper left in the printer.
1
Make sure the toner cartridge is
installed and the printer door is
closed.
2
Turn the printer off and then back on.
As the printer restarts, the rollers will
advance the piece(s) of paper.
2
Note
Printers powered by 220-240 volts can
be turned off and on with the switch. See
“Turning the power off.”
3
3
Open the printer door and remove
the toner cartridge.
4
Remove the piece(s) of paper.
5
Reinstall the toner cartridge and
close the printer door.
If the paper does not come out, repeat
steps 1 through 5.
4
5
EN
Clearing printer paper jams 57
Changing the pickup roller
If the printer regularly mispicks (no paper
is fed through or more than one sheet
feeds through), you may need to change
or clean the pickup roller. See
“Accessories and ordering information”
to order a new pickup roller.
1
2
1
Unplug the power cord from the
printer, and then allow the printer to
cool.
2
Open the door and remove the toner
cartridge.
3
Locate the pickup roller.
4
Rotate the bottom of the pickup roller
towards the front of the printer.
Continued on next page.
3
4
58 Chapter 5 Troubleshooting the printer
EN
5
5
Gently pull the pickup roller straight
out.
6
Position the new part within the slot
of the old pickup roller.
7
Rotate the bottom of the new pickup
roller towards the back of the printer.
8
Reinstall the toner cartridge and
close the printer door.
6
Note
Plug the printer in to turn it back on.
7
8
EN
Clearing printer paper jams 59
Cleaning the pickup roller
If you wish to clean the pickup roller
rather than replace it, follow the
instructions below:
Remove the pickup roller as described in
“Changing the pickup roller.”
1
1
Dab a lint-free cloth in isopropyl
alcohol, and then scrub the roller.
WARNING!
Alcohol is flammable. Keep the alcohol
and cloth away from open flame. Allow
alcohol to dry completely before closing
the printer and plugging in the power
cord.
2
2
Using a dry, lint-free cloth, wipe the
pickup roller to remove loosened
dirt.
3
Allow the pickup roller to completely
dry before reinstalling it in the
printer.
3
60 Chapter 5 Troubleshooting the printer
EN
Resetting the printer
To reset the printer, press and hold the Go button on the printer
control panel for 5 seconds.
EN
Resetting the printer 61
62 Chapter 5 Troubleshooting the printer
EN
6
Service and support
This chapter provides information on the following topics:
EN
●
Availability
●
Obtaining hardware service
●
Guidelines for repacking the printer
●
Service information form
●
HP Support
●
Worldwide sales and service offices
63
Availability
HP provides a variety of service and support options around the
world. Availability of these programs will vary depending upon your
location.
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
●
HP repair services: HP will arrange to pick up the unit, repair it,
and return it to you within 5-10 days, depending on your location.
●
HP authorized service provider: You can return the unit to a
local authorized service dealer.
●
Express Exchange: HP provides a reconditioned permanent
replacement printer to you on the next working day for calls
received before 2 p.m. Pacific Standard Time (U.S. and Canada
only).
64 Chapter 6 Service and support
EN
Guidelines for repacking the printer
CAUTION
●
If possible, include print samples and 5-10 sheets of paper or
other media that did not print correctly.
●
Remove and retain any DIMMs (memory) installed in the printer.
See “Removing DIMMs.”
●
Remove the scanner.
●
Remove and retain any cables and optional accessories installed
in the printer.
Static electricity can damage DIMMs. When handling DIMMs, either
wear a grounded antistatic wrist strap or frequently touch the surface
of the DIMMs’ antistatic package, then touch bare metal on the printer.
●
CAUTION
EN
Remove and retain the toner cartridge.
To prevent damage to the toner cartridge, store the cartridge in its
original packing material or store it so that it is not exposed to light.
●
Use the original shipping container and packing material, if
possible. Shipping damage as a result of inadequate packing is
your responsibility. If you have already disposed of the printer’s
packing material, contact a local mailing service for information
on repacking the printer.
●
Include a completed copy of the Service information form. See
“Service information form.”
●
HP recommends insuring the equipment for shipment.
Guidelines for repacking the printer 65
Service information form
Service information form
Who is returning the equipment?
Date:
Person to contact:
Phone:
Alternate contact:
Phone:
Return shipping address:
Special shipping
instructions:
What is being sent?
Model number:
Serial number:
Please attach any relevant printouts when returning equipment. Do not ship
accessories that are not required to complete the repair (manuals, cleaning supplies,
etc.)
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing
when the failure occurred? What software were you running? Can you make the
failure reoccur?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and
model numbers.)
Personal Computer:
Modem:
Network:
4. Additional comments:
66 Chapter 6 Service and support
EN
HP Support
Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners that are designed to give you the results you need, quickly
and professionally.
Please have the model number, serial number, date of purchase, and
description of the problem ready for your HP Support representative.
The following support information is available:
●
Customer Support and product repair assistance (U.S. and
Canada)
●
European Customer Support Center
●
Online services
●
Obtaining software utilities and electronic information
●
HP direct ordering for accessories or supplies
●
HP Support Assistant compact disc
●
HP service information
●
HP SupportPack
●
HP FIRST
Customer Support and product repair
assistance (U.S. and Canada)
Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm
and Saturday from 9 am to 4 pm (Mountain Time) free of charge
during the warranty period. However, your standard long-distance
phone charges still apply. Have your system nearby and your serial
number ready when calling.
Post-warranty telephone assistance is available to answer your
product questions. Call (1) (900) 555-1500 ($2.50* per minute,
maximum charge of $25.00 per call, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada) Monday
through Friday from 6 am to 10 pm and Saturday from 9 am to 4 pm
(Mountain Time). Charges begin only when you connect with a
support technician. *Prices subject to change.
EN
HP Support 67
European Customer Support Center
language and in-country options available
Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service during the warranty
period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require
support after your warranty has expired, you can receive support for a
fee through the same telephone number. The fee is charged on a
per-incident basis. When calling HP, have the following information
ready: product name and serial number, date of purchase, and
description of the problem.
English
Ireland:
(353) (1) 662-5525
U.K.:
(44) (171) 512-5202
Dutch
International:
(44) (171) 512-5202
Belgium:
(32) (2) 626-8806
Netherlands:
(31) (20) 606-8751
French
France:
(33) (01) 43-62-3434
Belgium:
(32) (2) 626-8807
Switzerland:
(41) (84) 880-1111
German
Germany:
(49) (180) 525-8143
Austria:
(43) (1) 0660-6386
Norwegian
Norway:
(47) 2211-6299
Danish
Denmark:
(45) 3929-4099
Finnish
Finland:
(358) (9) 0203-47288
Swedish
Sweden:
68 Chapter 6 Service and support
(46) (8) 619-2170
EN
Italian
Italy:
(39) (2) 264-10350
Spanish
Spain:
(34) (90) 232-1123
Portuguese
Portugal:
(351) (1) 441-7199
In-country support numbers: If you require support after your
warranty has expired, additional product repair services, or if your
country is not listed below, see “Worldwide sales and service offices.”
Argentina
787-8080
Australia
(61) (3) 272-8000
Brazil
022-829-6612
Canada
(1) (208) 323-2551
China
(86) (10) 65053888-5959
Chile
800-360999
Czech Republic
(42) (2) 471-7321
Greece
(30) (1) 689-6411
Hong Kong
(852) 800-96-7729
Hungary
(36) (1) 343-0310
India
(91) (11) 682-6035
(91) (11) 682-6069
EN
Indonesia
(62) (21) 350-3408
Korea
(82) (2) 3270-0700
Korea outside Seoul, call
(82) (080) 999-0700
Malaysia
(60) (3) 295-2566
Mexico (Mexico City)
01 800-22147
Mexico (outside Mexico City)
01 800-90529
New Zealand
(64) (9) 356-6640
Philippines
(63) (2) 894-1451
Poland
(48) (22) 37-5065
Portugal
(351) (1) 301-7330
Russia
(7) (95) 923-5001
HP Support 69
Singapore
(65) 272-5300
Taiwan
(886) (02) 717-0055
Thailand
66 (2) 661-4011-4
Turkey
(90) (212) 224-5925
70 Chapter 6 Service and support
EN
Online services
For 24-hour access to information over your modem, we suggest
these services:
World Wide Web URL
Printer drivers, updated HP printer software, plus product and support
information may be obtained from the following URLs:
in the U.S.
http://www.hp.com/support/lj1100
in Europe
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver website
http://www.dds.com.tw
America Online
America Online/Bertelsmann is available in the U.S., France,
Germany, and U.K. - Printer drivers, updated HP printer software, and
support documentation to help answer your questions about which
HP products are available. Use Keyword HP to start your tour or call
1-800-827-6364 preferred customer # 1118 to subscribe. In Europe,
call the appropriate number below:
Austria
0222 58 58 485
France
++353 1 704 90 00
Germany
0180 531 31 64
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
CompuServetm
Printer drivers, updated HP printer software, and interactive sharing
of technical information with other members is available on
CompuServe’s “HP User’s forums” (GO HP), or call 1-800-524-3388
and ask for representative #51 to subscribe. (CompuServe is also
available in the U.K., France, Belgium, Switzerland, Germany, and
Austria.)
EN
HP Support 71
Obtaining software utilities and electronic
information
Obtain printer drivers.
U.S. and Canada
Phone:
(1) (970) 339-7009
Mail:
Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.
Fax:
(1) (970) 330-7655
Asia-Pacific countries
Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.
Australia, New Zealand, and India
For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.
Europe
Call (44) (142) 986-5511.
72 Chapter 6 Service and support
EN
HP direct ordering for accessories or supplies
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant compact disc
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.
HP service information
To locate HP-Authorized Service Providers, call 1-800-243-9816
(U.S.) or 1-800-387-3867 (Canada).
HP SupportPack
Call 1-800-835-4747 (U.S. only)
All other locations, contact your authorized dealer.
HP FIRST
HP FIRST fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call
from any touch tone phone and request up to three documents per
call. These documents will be sent to the fax of your choice.
EN
Australia
(61) (0) 3 9272 2627
Austria
0660-8128
Belgium (Dutch)
0800 1 1906
Belgium (French)
0800 1 7043
Canada
1-800-333-1917
China
+86 (0) 10 6505 5280
Denmark
800-10453
English (outside of U.K.)
+31 20 681 5792
Finland
800-13134
France
0800-905900
Germany
0130-810061
HP Support 73
Hong Kong
(852) 2506-2422
Hungary
(36) (1) 252-4647
India
+91 (0) 11 682 6031
Indonesia
+62 (0) 21 352 2044
Italy
1678-59020
Korea
+82 (0) 02 769 0543
Malaysia
+60 (0) 3 298 2478
Netherlands
0800-0222420
New Zealand
+64 (0) 09 356 6642
Norway
800-11319
Portugal
05 05 313342
Philippines
+65 275 7251
Singapore
+65 275 7251
Spain
900-993123
Sweden
020-79-5743
Switzerland (German)
0800-551527
Switzerland (French)
0800-551526
Taiwan
(886) (2) 719-5589
Thailand
+66 (0) 2 661 3511
United Kingdom
0800-960271
United States
1 (800) 333-1917
74 Chapter 6 Service and support
EN
Worldwide sales and service offices
Before calling an HP Sales and Service office, be sure to contact the appropriate
Customer Support Center number listed in the “HP Support” section. Products should
not be returned to the following offices.
Argentina
Canada
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax: (54) (1) 787-7213
+HZOHWW3DFNDUG&DQDGD/WG
7UDQV&DQDGD+LJKZD\
6RXWK6HUYLFH5RDG
.LUNODQG4XpEHF+-;
3KRQH
)D[
Australia
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax: (61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000
Austria
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax: (1) (905) 206-4739
Chile
Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile
China
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax: (43) (1) 25000-500
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888,x. 5450
Fax: (86) (10) 6505-1033
Belgium
Hardware Repair Center and Extended
Warranty Support:
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal 100- Phone: (86) (10) 6262-5666x. 6101/2
(86) (10) 6261-4167
102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax: (32) (2) 763-06-13
Colombia
Brazil
Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogotá, Colombia
Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000
EN
Worldwide sales and service offices 75
Czech Republic
Germany
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Fax: (42) (2) 471-7611
Hewlett-Packard GmbH
Herrenberger Straße 130
71034 Böblingen
Phone: (49) (180) 532-6222
(49) (180) 525-8143
Fax: (49) (180) 531-6122
Denmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: (45) 3929 4099
Fax: (45) 4281-5810
Greece
Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax: (30) (1) 689-6508
Far East Region
Hungary
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: (852) 2599-7777
Fax: (852) 2506-9261
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone: (36) (1) 461-8111
Fax: (36) (1) 461-8222
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax: (358) (9) 887-2477
France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax: (33) (146) 10-1705
76 Chapter 6 Service and support
India
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax: (91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042
Italy
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone: (39) (2) 921-21
Fax: (39) (2) 921-04473
EN
Korea
New Zealand
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax: (82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax: (64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651
Norway
Latin American
Headquarters
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: (47) 2273-5600
Fax: (47) 2273-5610
5200 Blue Lagoon Drive Suite 950
Miami, FL 33126,USA
Phone: (1) (305) 267-4220
México
Poland
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone: (48-22) 608-77-00
Fax: (48-22) 608-76-00
Russia
Middle East/Africa
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111
Netherlands
Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone: (31) (020) 606-87-51
Fax: (31) (020) 547-7755
EN
AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (95) 928-6885
Fax: (7) (95) 974-7829
Singapore
Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65) 275-3888
Fax: (65) 275-6839
Hardware Repair Center and Customer
Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333
Worldwide sales and service offices 77
Spain
Turkey
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Fax: (34) (1) 626-1830
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Fax: (90) (212) 224-5939
Sweden
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax: (46) (8) 444-2666
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) (084) 880-11-11
Fax: (41) (1) 753-7700
Taiwan
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886) (02) 717-0055
FAX: (886) (02) 514-0276
Hardware Repair Center, call:
North (886) (02) 717-9673
Central (886) (04) 327-0153
South (886) (080) 733-733
Extended Warranty Support Contact:
Phone: (886) (02) 714-8882
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (134) 436-9222
Fax: (44) (134) 436-3344
United States
Hewlett-Packard Company
11311 Chinden Blvd.
Boise, ID 83714
USA
Phone: (208) 323-2551
HP FIRST fax: (800) 333-1917 or (208)
334-4809
Authorized repair: (800) 243-9816
Venezuela
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax: (58) (2) 239-3080
Thailand
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
3199 Rama 4 Rd, Klongtan
Klongtoey, Bangkok 10110
Thailand
Phone: (66) (2) 661-3900-34
Fax: (66) (2) 661-3935-37
Hardware Repair Center:
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211, 3232
78 Chapter 6 Service and support
EN
A
Printer specifications
This chapter provides information on the following topics:
EN
●
Specifications
●
FCC compliance
●
Environmental Product Stewardship Program
●
Material safety data sheet
●
Regulatory statements
79
Specifications
Printer specifications
Environmental specifications
Operating environment
Printer plugged into an AC outlet:
● Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F)
● Humidity: 20%–80% (no condensation)
Storage environment
Printer unplugged from an AC outlet:
● Temperature: 0 °C to 40 °C (32 °F to 104 °F)
● Humidity: 10%–90% (no condensation)
Acoustics
Noise level
During printing: 6.1 Bels sound power level
(per ISO 9296)(HP LaserJet 1100 tested at 8 ppm)
● Sound pressure level (bystander position): 46 dB
● Sound pressure level (operator position): 55 dB
During standby and sleep mode: silent
Electrical specifications
Power requirements
●
100-120v (+/-10%), 50/60 Hz (+/-2); 127v, 60Hz NOM
or
●
●
Power consumption
●
●
220v (+/-10%), 50/60 Hz (+/-2 Hz)
220-240v (+/-10%), 50 Hz (+/-2 Hz)
During printing: 170 watts (average)
During standby and power save: 6 watts
Minimum recommended circuit 4.5A @ 115v; 2.3A @ 230v
capacity
80 Appendix A Printer specifications
EN
Printer specifications (continued)
Physical specifications
Dimensions
●
●
●
Weight (cartridge installed)
Width: 367 mm (14.5 in.)
Depth: 325 mm (12.8 in.)
Height: 378 mm (14.9 in.)
7.3 kg (16.1 lb)
Printer capacities and ratings
Print speed
8 pages per minute (“letter” size paper)
Paper input bin capacity
125 sheets of regular weight 20 lb (75 g/m2) paper or up to 10
envelopes
Paper output bin capacity
125 sheets of regular weight 20 lb (75 g/m2) paper
Minimum paper size
76 x 127 mm (3 x 5 in.)
Maximum paper size
216 x 356 mm (8.5 x 14 in.)
Base memory
4 MB of ROM and 2 MB of RAM
Upgrade memory expansion
One DIMM slot available for a 4, 8, or 16 MB RAM DIMM
Print resolution
600 dots per inch (dpi)
Duty cycle
7,000 single-sided pages per month
EN
Specifications 81
FCC compliance
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If it is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Note
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to
which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the Class B
limits of Part 15 of FCC rules.
82 Appendix A Printer specifications
EN
Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.
This HP LaserJet printer eliminates:
Ozone production
The printer uses charging rollers in the electrophotographic process
and therefore generates no appreciable ozone gas (O3).
This HP LaserJet printer design reduces:
Energy consumption
Energy usage drops to as little as 6 W while in low-power
(PowerSave) mode. Not only does this save natural resources, but it
also saves money without affecting the high performance of this
printer. This product qualifies for ENERGY STAR. ENERGY STAR is a
voluntary program established to encourage the development of
energy-efficient office products. ENERGY STAR is a U.S. registered
service mark of the U.S. EPA.
As an ENERGY STAR partner, Hewlett-Packard Company has
determined that this product meets ENERGY STAR Guidelines for
energy efficiency.
Toner consumption
EconoMode uses significantly less toner which may extend the life of
the toner cartridge.
Paper use
Depending on the type of software program in use, you can request
for a number of pages of your document to be printed on one page of
paper. This N-up printing practice and the printer’s manual duplexing
feature, which provides two-sided printing, can reduce paper usage
and the resulting demands on natural resources.
EN
Environmental Product Stewardship Program 83
The design of this HP LaserJet printer facilitates the
recycling of:
Plastics
Plastic parts have markings according to international standards that
enhance the ability to identify plastics for recycling purposes at the
end of the printer’s life.
HP toner cartridges
In many countries, this product’s toner cartridge/drum can be
returned to HP through the HP Planet Partners Toner Cartridge
Recycling Program. This easy to use program is available in over 20
countries. Multi-lingual program information and instructions are
included in every new HP Toner Cartridge box.
HP Cartridge Recycling Program information
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than 12 million used toner cartridges that otherwise
may have been discarded in the world’s landfills. The HP LaserJet
toner cartridges go to a collection center and then they are bulk
shipped to our recycling partners who disassemble the cartridge
parts for recycling. After a thorough quality inspection, minor parts
such as nuts, screws, and clips are reclaimed for use in new
cartridges. Remaining materials are separated and converted into
raw materials for use by other industries to make a variety of useful
products. Over 95% by weight of each returned cartridge is reclaimed
for recycling. For more information in the U.S., call (1) (800) (3402445) or visit the HP LaserJet Supplies website at http://
www.ljsupplies.com/planetpartners/. Non-US customers can call the
local HP Sales and Service Office for further information regarding
the HP Planet Partners LaserJet Toner Cartridge Recycling Program.
Paper
This printer is suited for the use of recycled papers when the paper
meets the guidelines outlined in the HP LaserJet Printer Family Paper
Specifications Guide. See “Accessories and ordering information” for
HP LaserJet Printer Family Paper Specifications Guide ordering
information. This printer is suitable for the use of recycled paper
according to DIN 19 309.
84 Appendix A Printer specifications
EN
Material safety data sheet
The Toner Cartridge/Drum MSDS can be obtained by contacting the
HP LaserJet Supplies website at http://www.ljsupplies.com/
planetpartners/datasheets.htm. If you do not have access to the
internet, try calling the U.S. HP FIRST (Fax Information Retrieval
Support Technology) at (1) (800) 231-9300. Use Index number 7 for a
listing of the Toner Cartridge/Drum Material/Chemical Safety Data
Sheets. Non-US customers should refer to the front of this manual for
appropriate phone numbers and information.
EN
Material safety data sheet 85
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
HP LaserJet 1100
Product Name:
Model Number:
C4224A
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4
EMC:
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
CISPR 22:1993+A1 / EN 55022:1994 Class B1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 -
4 kV CD, 8 kV AD
IEC 801-3:1984 / prEN 55024-3:1991 -
3 V/m
IEC 801-4:1988 / prEN 55024-4:1992 -
0.5 kV Signal Lines
1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3.3:1995
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 2 / VCCI-21)
AS / NZS 3548:1992 / CISPR 22:1993 Class B1)
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the CEmarking accordingly:
the EMC directive 89/336/EEC
the Low-Voltage Directive 73/23/EEC
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For Compliance Information ONLY, contact:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen
(FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company,
PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)
86 Appendix A Printer specifications
EN
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968.
Since radiation emitted inside the printer is completely confined within
protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this user’s guide may result in exposure to
hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. «CEM».»
Korean EMI statement
EN
Regulatory statements 87
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1100 -laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 1100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
88 Appendix A Printer specifications
EN
B
Paper specifications
This chapter provides information on the following topics:
EN
●
Printer paper specifications
●
Supported paper sizes (printer)
●
Guidelines for using paper
89
Printer paper specifications
HP LaserJet printers produce excellent print quality. This printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, vellum, and
custom-size paper. Properties such as weight, grain, and moisture
content are important factors affecting printer performance and output
quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this manual. Paper that does not
meet these guidelines may cause the following problems:
●
Poor print quality
●
Increased paper jams
●
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. HewlettPackard Company cannot recommend the use of other brands.
Because they are not HP products, HP cannot influence or control
their quality.
It is possible for paper to meet all of the guidelines in this manual and
still not produce satisfactory results. This might be the result of
improper handling, unacceptable temperature and humidity levels, or
other variables over which Hewlett-Packard has no control.
Before purchasing a large quantity of paper, make sure it meets the
requirements specified in this user guide and in the HP LaserJet
Printer Family Paper Specification Guide. (To order the guide, see
“Accessories and ordering information.”) Always test paper before
purchasing a large quantity.
CAUTION
Using paper outside HP specifications may cause problems for the
printer, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.
Supported paper sizes (printer)
●
Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)
●
Minimum supported paper size: 76 by 127 mm (3 by 5 in.)
90 Appendix B Paper specifications
EN
Guidelines for using paper
For best results, use conventional 20 lb (75 g/m2) paper. Make sure
the paper is of good quality, and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or
recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to
the printer.
Symptom
Problem with Paper
Solution
Poor print quality or toner
adhesion.
Problems with feeding.
Too moist, too rough, too
smooth, or embossed; faulty
paper lot.
Try another kind of paper,
between 100-250 Sheffield,
4-6% moisture content.
Dropouts, jamming, curl.
Stored improperly.
Store paper flat in its moistureproof wrapping.
Increased gray background
shading.
Too heavy.
Use lighter paper.
Excessive curl.
Problems with feeding.
Too moist, wrong grain
direction or short-grain
construction.
Use long-grain paper.
Print using the straightthrough ouput path.
Jamming, damage to printer.
Cutouts or perforations.
Do not use paper with cutouts
or perforations.
Problems with feeding.
Ragged edges.
Use good quality paper.
Note
Do not use letterhead paper that is printed with low-temperature inks,
such as those used in some types of thermography.
Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with the printer temperature (392 °F or 200 °C for
0.1 second).
EN
Guidelines for using paper 91
Labels
Label construction
When selecting labels, consider the quality of each component:
●
Adhesives: The adhesive material should be stable at 392 °F
(200 °C), the printer’s maximum temperature.
●
Arrangement: Only use labels with no exposed backing between
them. Labels can peel off sheets with spaces between the labels,
causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than 13
mm (0.5 in.) of curl in any direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
Transparencies
Transparencies used in the printer must be able to withstand 392 °F
(200 °C), the printer’s maximum temperature.
92 Appendix B Paper specifications
EN
Envelopes
Envelope construction
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within a box
from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting
envelopes, consider the following components:
●
Weight: The weight of the envelope paper should not exceed
28 lb
(105 g/m2), or jamming may result.
●
Construction: Prior to printing, envelopes should lie flat with less
than 6 mm (0.25 in.) curl and should not contain air. (Envelopes
that trap air may cause problems.)
●
Condition: Make sure envelopes are not wrinkled, nicked, or
otherwise damaged.
●
Sizes: From 90 by 160 mm (3.5 by 6.3 in.) to 178 by 254 mm (7
by 10 in.).
Envelopes with double-side-seams
Double-side-seam construction has vertical seams at both ends of
the envelope rather than diagonal seams. This style may be more
likely to wrinkle. Be sure the seam extends all the way to the corner of
the envelope as illustrated below.
Acceptable
Unacceptable
EN
Guidelines for using paper 93
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap
that folds over to seal must use adhesives compatible with the heat
and pressure in the printer: 392 °F (200 °C). The extra flaps and
strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes helps contribute to good print quality.
Envelopes should be stored flat. If air is trapped in an envelope,
creating an air bubble, the envelope may wrinkle during printing.
94 Appendix B Paper specifications
EN
Card stock and heavy media
Many types of card stock can be printed from the paper input tray,
including index cards and postcards. Some card stock performs
better than others because its construction is better suited for feeding
through a laser printer.
For optimum printer performance, do not use paper heavier than 42 lb
(157 g/m2). Paper that is too heavy might cause misfeeds, stacking
problems, paper jams, poor toner fusing, poor print quality, or
excessive mechanical wear.
Note
Printing on heavier paper may be possible if the tray is not filled to
capacity, and paper with a smoothness rating of 100-180 Sheffield is
used.
Card stock construction
●
Smoothness: 36-42 lb (135-157 g/m2) card stock should have a
smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m2)
card stock should have a smoothness rating of 100-250 Sheffield.
●
Construction: Card stock should lie flat with less than 5 mm (0.2
in.) of curl.
●
Condition: Make sure card stock is not wrinkled, nicked, or
otherwise damaged.
●
Sizes: Use only card stock within the following size ranges:
• Minimum: 76 by 127 mm (3 by 5 in.)
• Maximum: 312 by 470 mm (12.28 by 18.5 in.)
Card stock guidelines
EN
●
If cards curl or jam, print using the straight-through output path.
●
Set margins at least 2 mm (0.08 inch) away from the edges of the
paper.
Guidelines for using paper 95
96 Appendix B Paper specifications
EN
C
Memory (DIMMs)
This chapter provides information on the following topics:
EN
●
Installing DIMMs (memory)
●
Test DIMM installation
●
Removing DIMMs
97
Installing DIMMs (memory)
Adding memory (RAM only) to the
HP LaserJet 1100 will enable you to
print more complex print jobs.
To install DIMMs, follow the instructions
below:
CAUTION
Handling a DIMM chip (memory) without
wearing a grounded, anti-static device
can damage the DIMM chip.
1
2
1
Unplug the printer.
2
Open the printer memory door by
gently pulling out and upward on the
bottom edge until the door supports
itself.
3
Remove the DIMM chip from the
anti-static bag in which it came by
grasping the chip on the top edge.
Continued on next page.
3
98 Appendix C Memory (DIMMs)
EN
4
5
4
Position the DIMM chip over the slot
located inside the printer memory
door. The gold contacts should be
pointing down and the cutouts
should be on the left side.
5
Carefully press the DIMM chip into
the slot, ensuring it is straight and all
the way down. The cam latches
should rotate inward.
6
Lock the cam latches into place by
pressing the handles towards each
other.
6
EN
Installing DIMMs (memory) 99
Test DIMM installation
Test the DIMM installation by printing a self-test page and checking
the “memory available” specified on the page. See “Printing a self-test
page.”
100 Appendix C Memory (DIMMs)
EN
Removing DIMMs
To remove DIMMs, follow the instructions
below:
CAUTION
Handling a DIMM chip (memory) without
wearing a grounded, anti-static device
can damage the DIMM chip.
1
2
1
Unplug the printer.
2
Open the printer memory door by
gently pulling out and upward on the
bottom edge until the door supports
itself.
3
Unlock the cam latches by pressing
them outward.
4
Grasp the DIMM chip on the top
edge, gently pull straight up, and
then remove the chip from the
printer.
Note
Store the DIMM chip in an antistatic bag.
3
4
EN
Removing DIMMs 101
102 Appendix C Memory (DIMMs)
EN
D
Warranty and
licensing
This chapter provides information on the following topics:
EN
●
Hewlett-Packard software license agreement
●
Hewlett-Packard limited warranty statement
●
Limited warranty for toner cartridge life
103
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE
HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING
THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying
Software unless you have a separate signed agreement with HP.
License Grant. HP grants you a license to use one copy of the
Software. "Use" means storing, loading, installing, executing, or
displaying the Software. You may not modify the Software or disable
any licensing or control features of the Software. If the Software is
licensed for “concurrent use,” you may not allow more than the
maximum number of authorized users to Use the Software
concurrently.
Ownership. The Software is owned and copyrighted by HP or its
third-party suppliers. Your license confers no title to, or ownership in,
the Software and is not a sale of any rights in the Software. HP's thirdparty suppliers may protect their rights in the event of any violation of
these License Terms.
Copies and Adaptations. You may only make copies or adaptations of
the Software for archival purposes or when copying or adaptation is
an essential step in the authorized Use of the Software. You must
reproduce all copyright notices in the original Software on all copies
or adaptations. You may not copy the Software onto any public
network.
No Disassembly or Decryption. You may not disassemble or
decompile the Software unless HP's prior written consent is obtained.
In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with
reasonably detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless decryption is
a necessary part of the operation of the Software.
104 Appendix D Warranty and licensing
EN
Transfer. Your license will automatically terminate upon any transfer of
the Software. Upon transfer, you must deliver the Software, including
any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the
transfer.
Termination. HP may terminate your license upon notice for failure to
comply with any of these License Terms. Upon termination, you must
immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software
or any copy or adaptation in violation of any applicable laws or
regulations.
U.S. Government Restricted Rights. The Software and any
accompanying documentation have been developed entirely at
private expense. They are delivered and licensed as “commercial
computer software” as defined in DFARS 252.227-7013 (Oct 1988),
DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014
(Jun 1995), as a “commercial item” as defined in FAR 2.101(a)
(Jun 1987), or as “Restricted computer software” as defined in FAR
52.227-19 (Jun 1987) (or any equivalent agency regulation or
contract clause), whichever is applicable. You have only those rights
provided for such Software and any accompanying documentation by
the applicable DFARs or FAR clause or the HP standard software
agreement for the product involved.
EN
Hewlett-Packard software license agreement 105
Hewlett-Packard limited warranty statement
DURATION OF WARRANTY:
One year from date of purchase.
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies, will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-new.
2
HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
3
HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4
HP products may contain remanufactured parts equivalent to a new in
performance or may have been subject to incidental use.
5
Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (d) improper site
preparation or maintenance.
6
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY
IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH
ABOVE. Some countries, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not
apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country to country, state to state, or province to
province.
106 Appendix D Warranty and licensing
EN
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some
countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to
you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
EN
Hewlett-Packard limited warranty statement 107
Limited warranty for toner cartridge life
Note
The warranty below applies to the toner cartridge that came with this
printer.
HP toner cartridges are warranted to be free from defects in materials
and workmanship until the HP toner is depleted. The warranty covers
any defects or malfunctions in a new Hewlett-Packard toner cartridge.
How long does the coverage last?
The coverage lasts until the HP toner is depleted, at which time the
warranty expires.
How do I know when the HP toner is running out?
The HP toner is depleted when faded or light type appears on the
printed page.
What will HP do?
HP will, at HP’s option, either replace products which prove to be
defective or refund the purchase price. If possible, please attach a
printout sample illustrating what the defective cartridge is printing.
What does this warranty not cover?
The warranty does not cover cartridges which have been refilled, are
emptied, are abused, are misused, or are tampered with in any way.
How do I return the faulty cartridge?
In the event the cartridge proves to be defective, complete the
Service Information Form and attach a print sample illustrating the
defect. Return the form and cartridge to the place of purchase, where
the cartridge will be replaced.
108 Appendix D Warranty and licensing
EN
How does State, Province or Country Law apply?
This limited warranty gives you specific legal rights, and you may also
have other rights which vary from state to state, province to province,
or country to country. This limited warranty is the sole warranty on the
HP toner cartridge and supersedes any other warranty relating to this
product.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,
INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
EN
Limited warranty for toner cartridge life 109
110 Appendix D Warranty and licensing
EN
E
Accessories and
ordering information
You can increase the capabilities of the printer with optional
accessories and supplies. Use accessories and supplies
specifically designed for the HP LaserJet 1100 Printer and the
HP LaserJet 1100A Printer•Copier•Scanner to ensure optimum
performance.
EN
111
Ordering information
Item
Printer
memory
Cables and
interface
accessories
Printing
supplies
Toner
cartridge
Description or Use
Dual in-line memory Boosts the ability of the printer to
module (DIMM)
handle complex print jobs.
● Maximum add on: 16 MB
● Available DIMMs:
4 MB
8 MB
16 MB
Order Number
C4135A
C4136A
C4137A
Parallel cables
Method of connectivity from printer to
PC.
● 2 Meter IEEE-1284 cable
C2945A
C2946A
● 3 Meter IEEE-1284 cable
Copier/Scanner for
the HP LaserJet
1100
Attachable scanner exclusively for the C4221A
HP LaserJet 1100 printer.
HP Multi-purpose
paper
HP brand paper for a variety of
HPM1120
uses (1 box of 10 reams, 500 sheets
each). To order a sample, in the U.S.,
call 1-800-471-4701.
HP LaserJet paper
Premium HP brand paper for use with HPJ1124
HP LaserJet printers (1 box of
10 reams, 500 sheets each). To order
a sample, in the U.S., call
1-800-471-4701.
Toner cartridge
Replacement toner cartridge for the
HP LaserJet 1100.
C4092A
Replacement HP precision toner
cartridge.
C4092A
112 Appendix E Accessories and ordering information
EN
Ordering information (continued)
Supplementary
documentation
Replacement
parts
EN
Item
Description or Use
Order Number
HP LaserJet Printer
Family Paper
Specification Guide
A guide to using paper and other print 5021-8909
media with HP LaserJet printers.
HP LaserJet 1100A
Printer•Copier•Scan
ner hard-copy user
guide
A printed and bound user guide for
the HP LaserJet 1100A
Printer•Copier•Scanner. (use=printer
and copier/scanner)
Paper pick-up roller
Used to pick the paper from the paper RF5-2826input tray and advance it through the 000CN
printer.
Input paper support
for the printer
Used to stabilize the paper once it is
loaded into the paper input tray.
C4218-90937
RB2-4020000CN
Output paper support Used to stabilize paper once it is
for the printer
printed.
RB2-4021000CN
Input paper support
for the scanner
RB2-4021000CN
Used to stabilze paper once it is
loaded into the scanner.
113
114 Appendix E Accessories and ordering information
EN
Index
A
F
Accessories and ordering
information 111
part numbers 112
Faster printing
printer setting 31
H
B
Best quality
printer setting 31
Booklets
printing 28
C
Cancel
print job 30
Cards
printing 20
Cleaning
printer 51– 53
printer paper path 53
Compatibility
LaserJet III 31
Components
printer 3– 7
Control panel
printer 4
Customer support 70
Help, online 12
HP FIRST 73
I
Image
defects
printer 46
Image defects
printer
dropouts 48
gray background 49
light print or fade 48
loose toner 49
misformed characters 50
page skew 50
toner smear 49
toner specks 48
vertical lines 48
vertical repetitive defects 49
wrinkles or creases 50
Installation
printer 1
D
Default settings
print quality 31
printer properties (driver) 11
DIMM
installation 98
removal 101
Duplexing 23
Duplexing, card stock 25
E
EconoMode 31
Envelopes
printing 17
Error messages
printer
light patterns 39
on screen 41
EN
J
Jams
printer 54
L
Labels
printing 18
Letterhead
printing 19
Light patterns
printer 39
Index 115
M
Manual duplexing 23
Manual duplexing, card stock 25
Manual feed 22
Media
cards, printing 20
envelopes, printing 17
labels, printing 18
letterhead, printing 19
printer
choosing 8
specifications 8, 89
transparencies, printing 16
Memory
DIMM
available 100
installation 98
removal 101
testing 100
Multiple pages per sheet
printing 27
N
N-up printing 27
O
Online help
printer 12
P
Paper
choosing 8, 89
loading
printer 9
specifications
printer 90– 95
supported sizes and types
printer 8
Paper handling
printer
troubleshooting 43
Paper jam
printer
clearing 54
Power
printer
turn off 10
voltage conversions 10
Precautions
printer
paper jams 54
Print quality
settings 31
troubleshooting 46– 50
116
Index
Printer
components 3– 7
control panel 4
default settings 11
driver 11
features and benefits 2
installation 1
light patterns 39
loading paper (media) 9
online help 12
paper input options 5
paper jam 54
paper output options 6
power
turn off 10
voltage conversions 10
properties (driver) 11
specifications 80– 81
Printer properties
booklet printing 28
manual duplexing 23
multiple pages per sheet 27
print quality settings 31
watermarks 26
Printing
booklets 28
cancel print job 30
printing on media
cards 20
envelopes 17
labels 18
letterhead 19
transparencies 16
watermarks 26
with EconoMode (save toner) 31
Printing tasks
multiple pages per sheet 27
N-up printing 27
print booklets 28
print on both sides of paper 23
print on both sides of paper, card stock 25
print watermarks 26
EN
S
V
Sales
office locations 75
Save toner
EconoMode 31
Screen messages
printer 41
Service
agreements 73
availability 64
hardware 64
information form 66
office locations 75
providers 73
Service and support
availability 64
see also Support 63
Settings
print quality 31
printer properties (driver) 11
Software
license agreement 104
printer properties (driver) 11
Specifications
printer 80– 81
paper 90– 95
Support 67
America Online 71
availability 64
CompuServe 71
HP FIRST 73
HP Support Assistant CD 73
online services 71
Web 71
Voltage conversions
printer 10
W
Warranty 106
toner cartridge 108
Watermarks 26
T
Toner
EconoMode (save toner) 31
redistributing 35
Toner cartridge
changing 36
managing 33
recycling 34
save toner, EconoMode 34
Transparencies
printing 16
Troubleshooting
print quality 46– 50
printer 37
error messages 41
finding the solutions 38
image defects 46
light patterns 39
paper handling 43
paper jams 54
EN
Index 117
118
Index
EN
HP
HP LaserJet 1100 Printer User Guide
Copyright© 1998
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4224-90926
Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper
*C4224-90926*
*C4224-90926*
C4224-90926
LaserJet
1100
User
Guide
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