HP Server tc2110 User's Guide

HP Server tc2110 User's Guide
HP Server tc2110
Operations and Maintenance Guide
Online Version: 1.10
December 2002
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose. HewlettPackard shall not be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not
furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights are reserved. No
part of this document may be photocopied, reproduced, or translated to another language without the prior
written consent of Hewlett-Packard Company.
Windows NT® and Windows 2000 are registered trademarks of Microsoft in the U.S. and other countries.
Novell® and NetWare® are registered trademarks of Novell, Inc.
Torx® is a registered trademark of CamCar/Textron, Inc.
Hewlett-Packard Company
Network Server Division
Technical Communications/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014 USA
© Copyright 2002, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots LAN servers. Hewlett-Packard
Company assumes you are qualified in the servicing of computer equipment and trained in recognizing
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for
rack installations.
For installation instructions, refer to the Installation Sheet included with the HP Server tc2110.
ii
Contents
1 Controls and Indicators ......................................................................................................................... 1
Front Panel ............................................................................................................................................... 1
Additional Controls and Indicators........................................................................................................ 2
Rear Panel ................................................................................................................................................ 3
Applying Power to the HP Server ............................................................................................................. 4
Connecting the Power Cords................................................................................................................ 4
Powering-Up the Server ....................................................................................................................... 5
Powering-Down the Server................................................................................................................... 6
Connecting Power to Multiple-Server Configurations .......................................................................... 6
Sleep States (ACPI) ............................................................................................................................. 6
2 External Connectors .............................................................................................................................. 9
Mini-DIN (PS/2) Connectors ..................................................................................................................... 9
Serial Port Connector ............................................................................................................................... 9
Parallel Port Connector........................................................................................................................... 10
USB Connector ....................................................................................................................................... 10
68-Pin LVD SCSI Port Connector (Low Voltage Differential) ................................................................. 11
50-Pin Narrow SCSI Port Connector – Accessory Board....................................................................... 12
Standard LAN Connector........................................................................................................................ 13
3 Installing and Configuring................................................................................................................... 15
Opening and Closing the HP Server ...................................................................................................... 15
Removing the Left Side Cover ........................................................................................................... 15
Replacing the Left Side Cover............................................................................................................ 16
Removing the Upper Bezel................................................................................................................. 17
Replacing the Upper Bezel................................................................................................................. 18
Mass Storage.......................................................................................................................................... 19
Mass Storage Guidelines ................................................................................................................... 20
Boot Priority ........................................................................................................................................ 21
IDE Mass Storage Devices................................................................................................................. 21
SCSI Mass Storage Devices .............................................................................................................. 22
Installing a Second Hard Disk Drive (Drive Cage Mounted) .............................................................. 23
Installing a Third Hard Disk Drive (Tray Mounted) ............................................................................ 25
Installing an Optional CD-ROM or DVD Drive.................................................................................... 26
Installing an Optional Backup Tape Drive .......................................................................................... 28
Memory Modules .................................................................................................................................... 29
Tools Required ................................................................................................................................... 29
Memory Installation Guidelines .......................................................................................................... 29
Installing Additional DIMMs ................................................................................................................ 30
Removing DIMMs ............................................................................................................................... 32
Processor................................................................................................................................................ 32
Removing the Heat Sink and Cooling Fan ......................................................................................... 33
Removing the Processor .................................................................................................................... 34
Replacing the Processor .................................................................................................................... 34
Replacing the Heat Sink and Cooling Fan ......................................................................................... 35
Accessory Boards ................................................................................................................................... 36
Tested PCI Boards ............................................................................................................................. 36
Tools Required ................................................................................................................................... 37
Guidelines........................................................................................................................................... 37
iii
Contents
IRQ Settings ....................................................................................................................................... 37
Boot Priority ........................................................................................................................................ 37
Installing an Accessory Board ............................................................................................................ 38
Removing Accessory Boards ............................................................................................................. 41
Connecting Peripheral Devices .............................................................................................................. 41
Monitor, Keyboard, and Mouse .......................................................................................................... 42
Uninterruptible Power Supply (UPS) .................................................................................................. 42
Configuring the HP Server tc2110 .......................................................................................................... 43
HP Startup CD-ROM .............................................................................................................................. 43
Accessing the HP Startup CD-ROM................................................................................................... 43
Contents of the HP Startup CD-ROM................................................................................................. 44
NOS Installation.................................................................................................................................. 44
Diagtools............................................................................................................................................. 44
BIOS Setup Utility ................................................................................................................................... 44
Accessing the Setup Utility ................................................................................................................. 45
Viewing the Summary Configuration Screen...................................................................................... 45
Menu Bar ............................................................................................................................................ 45
Using the Setup Screens.................................................................................................................... 46
Changing the System Date and Time ................................................................................................ 46
Setting Boot Passwords ..................................................................................................................... 47
SCSI Configuration Utility ....................................................................................................................... 48
4 Diagnostics ........................................................................................................................................... 49
Power-On Self Test (POST) ................................................................................................................... 49
No Error Messages Displayed............................................................................................................ 50
POST Error Messages ....................................................................................................................... 50
Clearing the CMOS and Passwords ....................................................................................................... 51
HP Server Diagtools ............................................................................................................................... 53
HP Diagtools Capabilities ................................................................................................................... 53
About Error Messages........................................................................................................................ 54
Advantages and Limitations of Hardware Diagnostics ....................................................................... 54
HP Toptools ............................................................................................................................................ 54
5 Error Messages .................................................................................................................................... 55
Power-On Self Test (POST) Error Messages......................................................................................... 55
Beep Codes ............................................................................................................................................ 55
6 Troubleshooting .........................................................................................Error! Bookmark not defined.
Preventive Maintenance Procedures........................................................Error! Bookmark not defined.
Troubleshooting Checklist ........................................................................Error! Bookmark not defined.
Server Does Not Power On ..................................................................Error! Bookmark not defined.
Server Powers On, but Fails POST......................................................Error! Bookmark not defined.
Server Passes POST, but Does Not Function .....................................Error! Bookmark not defined.
BIOS Recovery .........................................................................................Error! Bookmark not defined.
BIOS Reset...........................................................................................Error! Bookmark not defined.
BIOS Update ........................................................................................Error! Bookmark not defined.
BIOS Recovery.....................................................................................Error! Bookmark not defined.
Password Problems..................................................................................Error! Bookmark not defined.
Resetting a Lost Password...................................................................Error! Bookmark not defined.
General Server Problems .........................................................................Error! Bookmark not defined.
No lights are on and no error message appears ..................................Error! Bookmark not defined.
“Operating system not found” message appears .................................Error! Bookmark not defined.
iv
Contents
Server stops working (hangs)...............................................................Error! Bookmark not defined.
Power Problems........................................................................................Error! Bookmark not defined.
Video/Monitor Problems ...........................................................................Error! Bookmark not defined.
Configuration Problems ............................................................................Error! Bookmark not defined.
Printer/Datacomm Problems.....................................................................Error! Bookmark not defined.
Keyboard and Mouse Problems ...............................................................Error! Bookmark not defined.
Flexible Disk Drive Problems....................................................................Error! Bookmark not defined.
CD-ROM Problems...................................................................................Error! Bookmark not defined.
SCSI Problems .........................................................................................Error! Bookmark not defined.
Processor Problems .................................................................................Error! Bookmark not defined.
Memory Problems.....................................................................................Error! Bookmark not defined.
Embedded Network Interface Card Problems ..........................................Error! Bookmark not defined.
Network Interface Card (Installed) Problems............................................Error! Bookmark not defined.
7 Replacing Parts .................................................................................................................................... 73
Safety Information................................................................................................................................... 73
Service Tools Required .......................................................................................................................... 73
Mass Storage Devices ............................................................................................................................ 74
Removing the Flexible Disk Drive ...................................................................................................... 74
Replacing the Flexible Disk Drive....................................................................................................... 75
Removing the CD-ROM...................................................................................................................... 75
Replacing the CD-ROM...................................................................................................................... 76
Removing a Backup Tape Drive......................................................................................................... 77
Replacing a Backup Tape Drive ......................................................................................................... 77
Removing a Hard Disk Drive (Tray Mounted) .................................................................................... 78
Replacing a Hard Disk Drive (Tray Mounted)..................................................................................... 79
Removing a Hard Disk Drive (Drive Cage Mounted) ......................................................................... 80
Replacing a Hard Disk Drive (Drive Cage Mounted).......................................................................... 81
DIMMs..................................................................................................................................................... 81
Removing DIMMs ............................................................................................................................... 81
Replacing DIMMs ............................................................................................................................... 82
Processor................................................................................................................................................ 83
Removing the Heat Sink and Cooling Fan ......................................................................................... 83
Removing the Processor .................................................................................................................... 84
Replacing the Processor .................................................................................................................... 85
Replacing the Heat Sink and Cooling Fan ......................................................................................... 86
Accessory Boards ................................................................................................................................... 87
Removing Accessory Boards ............................................................................................................. 87
Replacing Accessory Boards.............................................................................................................. 88
Power Supply.......................................................................................................................................... 90
Removing the Power Supply .............................................................................................................. 90
Replacing the Power Supply .............................................................................................................. 91
Battery..................................................................................................................................................... 91
Removing the Battery ......................................................................................................................... 91
Replacing the Battery ......................................................................................................................... 92
Chassis Fan ............................................................................................................................................ 92
Removing the Chassis Fan ................................................................................................................ 92
Replacing the Chassis Fan................................................................................................................. 93
System Board ......................................................................................................................................... 94
Removing the System Board.............................................................................................................. 94
Replacing the System Board .............................................................................................................. 95
v
Contents
8 Parts Identification ............................................................................................................................... 97
Exploded View – Covers and Bezels...................................................................................................... 97
Exploded View – Mass Storage Devices ................................................................................................ 98
Exploded View – Chassis Fan, Power Supply, and System Board........................................................ 99
Exploded View – System Board Components...................................................................................... 100
Replaceable Parts List.......................................................................................................................... 101
Cables and Part Numbers ................................................................................................................ 102
Keyboards......................................................................................................................................... 103
Power Cords ..................................................................................................................................... 103
9 Specifications ..................................................................................................................................... 105
Environmental ....................................................................................................................................... 105
Weight and Dimensions ........................................................................................................................ 105
Power Supply Specifications ................................................................................................................ 105
Hardware Specifications ....................................................................................................................... 106
System Board Layout ........................................................................................................................... 107
Index ......................................................................................................................................................... 109
vi
1 Controls and Indicators
This chapter describes the controls, ports, and indicators on the front and rear of the HP Server tc2110.
Front Panel
The front panel provides the controls and indicators commonly used when operating the Server.
Figure 1-1. Front Panel
1
Chapter 1
Controls and Indicators
Table 1-1 provides the front panel power switch and the lower bezel LED indicator definitions.
Table 1-1. Control Panel Switch and Indicators
Control / Indicator
Description
Power On/Off/
Sleep LED
This green LED indicator provides the power state of the
Server:
Steady green when the Server is operating normally.
Blinking green when the Server is in standby mode.
Off when the Server is powered off.
Red (steady or flashing) indicates a preboot error or a
POST error that is preventing the system from booting.
Power On/Off/
Sleep Switch
The power switch turns the HP server power On or Off. If
sleep states are available, it also transitions the Server
between Power On and sleep states.
Sleep states are NOS dependent and only available if your
NOS supports power management based on the ACPI
(Advanced Configuration and Power Management
Interface) standard. Refer to “Applying Power to the HP
Server” and “Sleep States (ACPI)” later in this chapter.
Drive Activity LED
Flickering amber LED during any IDE or SCSI device
activity, including the CD-ROM drive(s), IDE hard disk
drives, and SCSI devices connected to the SCSI controller
board.
Off when there is no IDE or SCSI device activity.
Additional Controls and Indicators
Storage devices provide additional front panel controls and indicators. The specific controls and indicators
depend on the type and model of the storage devices used. Figure 1-2 shows the controls and indicators
typically found on HP supplied devices.
Figure 1-2. Control Panel Indicators
2
Chapter 1
NOTE
Controls and Indicators
For more information on the HP Tape Drive and its error codes, refer to the
documentation provided with the tape drive or refer to Hewlett-Packard’s web site, at:
http://www.hp.com/.
Rear Panel
The ports, connectors, switches and other related items at the rear of the Server are listed below and shown in
Figure 1-3.
· The power connector accepts a standard power cable to connect the HP Server tc2110 with the site
power source.
· The input voltage selector switch is used to adapt the power supply to the input line voltage. The two
switch settings are 115 volts or 230 volts, and 230 volts is the default setting.
· The mouse port accepts a standard mouse with a PS/2 connector.
· The keyboard port accepts a standard keyboard with a PS/2 connector.
· Two USB ports are provided for printers, external modems, a keyboard and a mouse, but these features
are NOS dependent.
· The Serial A and Serial B ports are standard serial ports.
· The Parallel Port is a standard parallel port which supports Extended Capabilities Port (ECP)/Enhanced
Parallel Port (EPP).
· The Monitor Port interface specifications are listed in Chapter 9, “Specifications.”
· The SCSI model has an external SCSI port for external SCSI devices provided by the single channel
SCSI controller board, but can only be used when no SCSI devices are connected internally.
· Keylock mechanism provides mechanical security for the left side panel to prevent access to the internal
components.
· The LAN port is included as an embedded controller based on the Integrated Intel® Pro/100 VE
Network Adapter (10 Base-T/100 Base TX LAN Interface). It has a RJ-45 LAN connector on the rear
panel.
· System Fan is a variable speed fan controlled by thermal sensors on the system board. The system fan
speed can be controlled by the fan speed settings in the (BIOS) Setup Utility.
3
Chapter 1
Controls and Indicators
Figure 1-3. Rear Panel and Ports
Applying Power to the HP Server
If you choose to use sleep states in conjunction with the HP Server tc2110, refer to “Sleep States (ACPI)”
later in this section and your respective NOS.
Connecting the Power Cords
WARNING
4
For your safety always connect equipment to a grounded wall outlet. Always use a power
cord with a properly grounded plug, such as the one provided with the equipment, or one
in compliance with your national safety standards. This equipment can be disconnected
from the power by removing the power cord from the power outlet. This means the
equipment must be located close to an easily accessible power outlet.
Chapter 1
Controls and Indicators
Setting the input voltage
Remove the warning label covering the power connector, and ensure that the voltage setting is correct for
your country. (The voltage is set during manufacture and should already be correct.)
Figure 1-4. Input Voltage Selection Switch
Connecting the Power Cords
1. Connect the power cords to the rear of the monitor and the HP Server. (The connectors are shaped to go
in one way only.)
2. Connect the monitor’s power cord and the HP Server’s power cord to a grounded outlet. See Figure 1-4.
NOTE
Hewlett-Packard does not support power supply upgrades. Power supply installation
information is only intended to assist with the replacement of a defective power supply
unit. For your safety, only replace your power supply unit with the one provided by HP
Support Services.
Powering-Up the Server
1. Turn on power to the monitor connected to the HP Server.
Turning on the monitor first ensures that video output auto-configures properly as the server boots up.
For information about connecting the monitor, see “Connecting Peripheral Devices” in Chapter 3.
2. Ensure that the Input Voltage selector switch is set for the correct input voltage.
3. Press the Power button on the lower front bezel. See Figure 1-1.
When you press the power button on the front bezel, the Server powers up and loads the operating
system. The system runs a set of Power On Self Tests (POST) during this process. For details refer to
Chapter 8, “Configuring the HP Server” and Chapter 9, “Troubleshooting.”
5
Chapter 1
Controls and Indicators
Powering-Down the Server
1. Make sure that you have exited all applications.
2. Use the shut down command in your operating system’s Start menu (for Windows NT 4.0 and Windows
2000, and Windows XP operating systems).
3. When prompted, press the power button on the HP Server.
WARNING
The power supply will continue to provide standby current to the Server until the power
cord is disconnected from the rear panel.
If you want to force the HP Server to shut down (for example after the operating system has crashed),
press and hold down the power button for approximately 5 seconds.
Connecting Power to Multiple-Server Configurations
The HP Server temporarily draws a large “inrush current,” when first connected to an AC power source. This
also occurs when the Server is in a standby mode (power is turned off, but the power cord is plugged into AC
power). The inrush current is much greater than the Server’s normal operating current and generally, the AC
power source can handle the normal inrush current.
However, if you install several HP Servers on one circuit, precautions are necessary. If there is a power
failure and power is then restored, all the servers immediately begin to draw inrush current at the same time.
If the circuit breakers on the incoming power line have insufficient capability, the breaker may trip and thus
prevent the servers from powering up.
When preparing your site for installation, allow for the additional inrush current. Refer to Chapter 9.
Sleep States (ACPI)
The HP Server supports the ACPI (Advanced Configuration and Power Interface) standard, which is a key
component of a NOS’s directed power management. The supported features are only available when an
ACPI-compliant NOS is installed on the Server. The term “sleep state” refers to any of several reduced power
consumption states in which normal NOS activity has ceased.
The Server supports several sleep states. One of these is a “standby” or “suspend” sleep state, which has a
short wake-up time. In this sleep state the Server appears to be off – the monitor appears blank and there is no
CD-ROM, internal hard drive activity (IDE or SCSI), however, the power LED is a blinking green and the
system fan continues to operate.
The Server also may support another sleep state with a slower wake-up time, sometimes referred to as
“hibernate” by various operating systems. In this sleep state, the Server appears to be off as described earlier,
but the system fan and the front panel power LED are also turned off. The unique feature of this sleep state
(and the reason for its slower wake-up time) is that information about the Server’s NOS state (open
applications, screens, and so on) is saved to disk before the Server is placed in the sleep state. Upon wake-up,
this information is restored from disk. This method of restoring the Server’s operation is much faster than a
complete rebooting of the Server. It still requires running all the start-up self-tests before starting the NOS,
but loading the NOS and all the previously opened applications is much faster.
The Server supports certain types of system activity, which are used as wake-up events from these sleep
states. These wake-up events can be generated from the power button, keyboard or mouse activity, and
scheduled events.
NOTE
The HP Server’s power management policies (transitions between various power states)
and the user options are specific to the particular ACPI-compliant NOS installed on the
Server. If your NOS is ACPI-compliant, refer to the (BIOS) Setup Utility and the power
management features provided in the NOS instructions for more information.
The HP Server’s power button can be configured to initiate a graceful shutdown or “soft off” of the NOS
rather than an immediate shutdown of the power supply. The power button configurations are dependent on
6
Chapter 1
Controls and Indicators
the user interface provided by the ACPI-compliant NOS. While power management is under the control of
the ACPI-compliant NOS, the HP Server’s power button is capable of an override in case of a non-responsive
NOS.
NOTE
The HP Server power button will force a power down without waiting for the NOS to
gracefully shut down the Server, if the power button is pressed and held for more than five
seconds.
CAUTION
If the power button override is used, there is a strong possibility of corrupted or lost data.
Refer to the BIOS Setup Utility in Chapter 3, “Installing and Configuring” and your NOS documentation for
instructions on setting up Sleep States and transitioning into and out of the various states.
7
2 External Connectors
Unless otherwise noted, the following features apply to all models. Some features are factory installed; others
are optional.
Mini-DIN (PS/2) Connectors
1
2
3
4
5
6
Mini-DIN Connector (female) for the Mouse and Keyboard
Mini-DIN Connector Pinouts for the Mouse and Keyboard
Pin Number
Signal Description
1
Data signal
2
Not used
3
Ground
4
Power (+5 V dc)
5
Clock signal
6
Not used
Serial Port Connector
5
4
3
2
1
9
8
7
6
Serial Port Connector
Serial Port Connector (male) Pinouts
Pin Number
Signal Description
1
Data carrier detect
2
Receive data
3
Transmit data
4
Data term ready
5
Signal ground
6
Data set ready
7
Request to send
8
Clear to send
9
Ring indicator
9
Chapter 2
External Connectors
Parallel Port Connector
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Parallel Connector
Parallel Port Connector (female) Pinouts
Pin Number
Signal Description
Pin Number
Signal Description
1
Strobe5
10
Acknowledgeb
2
Data bit 06
11
Busy
3
Data bit 1a
12
Paper end
4
Data bit 2a
13
Select
5
Data bit 3a
14
Auto line feedb
6
Data bit 4a
15
Error1
7
Data bit 5a
16
Initialize printerb
8
Data bit 6a
17
Select inb
9
Data bit 7a
18-25
Signal ground
a. All data bits are sent to a printer in an 8-bit parallel format.
b. The signal is active low.
USB Connector
1
1
2
2
3
3
4
4
USB Connector
Universal Serial Bus Connector Pinouts
Pin Number
Signal Description
1
VBUS
2
D+
3
D-
4
GND
NOTE
10
Use of the USB port is supported for printers, scanners, and external modems.
Chapter 2
External Connectors
68-Pin LVD SCSI Port Connector (Low Voltage Differential)
Pin 1
LVD SCSI Connector (Male)
Pin 68
68-Pin SCSI Port Connector
Shown as pin matching
Pin Number
Signal
Description
Pin
Number
Signal
Description
1
+DB(12)
35
-DB(12)
2
+DB(13)
36
-DB(13)
3
+DB(14)
37
-DB(14)
4
+DB(15)
38
-DB(15)
5
+DB(P1)
39
-DB(P1)
6
+DB(0)
40
-DB(0)
7
+DB(1)
41
-DB(1)
8
+DB(2)
42
-DB(2)
9
+DB(3)
43
-DB(3)
10
+DB(4)
44
-DB(4)
11
+DB(5)
45
-DB(5)
12
+DB(6)
46
-DB(6)
13
+DB(7)
47
-DB(7)
14
+DB(P0)
48
-DB(P0)
15
Ground
49
Ground
16
DiffSens
50
Ground
17
TermPwr
51
TermPwr
18
TermPwr
52
TermPwr
19
Reserved
53
Reserved
20
Ground
54
Ground
21
+ATN
55
-ATN
22
Ground
56
Ground
23
+BSY
57
-BSY
24
+ACK
58
-ACK
25
+RST
59
-RST
26
+MSG
60
-MSG
27
+SEL
61
-SEL
28
+CD
62
-CD
29
+REQ
63
-REQ
30
+IQ
64
-IQ
31
+DB(8)
65
-DB(8)
32
+DB(9)
66
-DB(9)
33
+DB(10)
67
-DB(10)
11
Chapter 2
External Connectors
Pin Number
34
Signal
Description
+DB(11)
Pin
Number
Signal
Description
68
-DB(11)
50-Pin Narrow SCSI Port Connector – Accessory Board
Position 25
Position 1
Position 50
Position 26
SCSI Port Connector
50-Pin Narrow SCSI Port Connector Pinouts
Pin Number
Signal Description
Pin Number
Signal Description
1-11
Ground
37
Reserved
12
Reserved
38
Termpwr
13
Open
39
Reserved
14
Reserved
40
Ground
15-25
Ground
41
-ATN
26
-DB(0)
42
Ground
27
-DB(1)
43
-BSY
28
-DB(2)
44
-ACK
29
-DB(3)
45
-RST
30
-DB(4)
46
-MSG
31
-DB(5)
47
-SEL
32
-DB(6)
48
-C/D
33
-DB(7)
49
-REQ
34
-DB(P)
50
-I/O
35-36
Ground
12
Chapter 2
External Connectors
Standard LAN Connector
LAN Connector
LAN Connector Pinouts
Pin Number
Signal Description
1
Data signal
2
Not used
3
Ground
4
Power (+5 V dc)
5
Clock signal
6-8
Not used
13
3 Installing and Configuring
Opening and Closing the HP Server
This section describes how to remove and replace the left side cover and the upper front bezel of the HP
Server tc2110.
WARNING
Before removing the cover, always disconnect the power cord and unplug telephone
cables. Disconnect the power cord to avoid exposure to high energy levels that may cause
burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect
telephone cables to avoid exposure to shock hazard from telephone ringing voltages.
The left side cover and upper front bezel are the only covers that must be removed to access the internal
components or the mass storage devices at the front of the Server in the front drive bays (or shelves). The left
side cover must be removed before removing the front bezel.
Removing the Left Side Cover
To remove the cover, follow these steps:
NOTE
These steps do not include the removal of the front bezel of the Server. You do not need
to remove the front bezel of the HP Server tc2110 to install internal accessories, such as
memory or mass storage.
1. Switch off the monitor and HP Server, and disconnect all power cords and any telecommunication
cables.
If necessary, label each one to expedite re-assembly.
2. If necessary, unlock the left side cover (using the key) at the rear of the Server.
Initially, the keys are attached to the rear of the HP Server.
15
Chapter 3
Installing and Configuring
3. Pull outward on the latch, grasp the edges of the cover and lift the cover upward to remove it. See
Figure 3-1.
Figure 3-1. Removing the Left Side Cover
4. Place the left side cover in a safe place for re-installation later.
WARNING
Parts inside the server may be hot; wait for them to cool before touching them.
Replacing the Left Side Cover
To replace the left side cover, follow these steps:
1. If you have been installing accessories or servicing the Server, return the Server to its normal upright
position.
2. Use two hands to place the side cover’s lower edge at an angle to the hinge tabs along the bottom of the
chassis.
The hinge tabs are keyed to accept the side cover in only one position.
3. With the side cover resting on the hinge tabs, tilt the side cover up until it engages the locking
mechanism at the top of the chassis.
16
Chapter 3
Installing and Configuring
4. Lift the latch to engage the lock and completely close the side cover.
The side cover should snap into place when securely closed.
Figure 3-2. Replacing the Left Side Cover
5. Lock the cover using the key provided, if required. Reconnect all the power and telecommunication
cables.
Removing the Upper Bezel
The upper front bezel must be removed to install or replace mass storage devices in the first four shelves
(common trays).
To remove the upper bezel:
1. Switch off the monitor and HP Server, and disconnect all power cords and any telecommunication
cables.
If necessary, label each one to expedite re-assembly.
2. Remove the left side cover, as described earlier in this chapter.
3. Locate the upper bezel release tabs just behind the front bezel, as shown below.
4. Pull the release tabs outward, releasing the upper bezel and pull the tabs/upper bezel forward.
The upper front bezel swings open on its hinge teeth.
5. Swing the upper bezel completely open and remove it from the front of the Server.
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Figure 3-3. Removing the Upper Front Bezel
Replacing the Upper Bezel
1. Hold the upper bezel next to the chassis, and align the hinge teeth, both upper and lower, as shown in
the following illustration.
The hinge teeth can only fit together within the space allowed, so it should fit on the first try.
2. Close the upper bezel, swinging it to the left, where it will engage the release tabs.
3. Push the upper bezel closed so it engages the release tabs.
The release tabs should snap into place.
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Figure 3-4. Replacing the Upper Bezel
Mass Storage
This section describes how to install the internal mass storage devices, including the internal hard disk drives
(IDE or SCSI) and the optional tape backup (DAT) drive. The HP Server tc2110 comes standard with one
flexible disk drive, one IDE CD-ROM, and at least one SCSI or IDE hard disk drive, depending on the
model. The mass storage cage can hold two hard disk drives. A third hard disk drive may be installed in the
fourth drive bay, located behind the upper front bezel.
Please refer to the appropriate topics listed in this section according to your Server configuration (IDE or
SCSI).
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Figure 3-5. Mass Storage Locations
Mass Storage Guidelines
· General Guidelines
o Use care when unpacking and handling the hard disk drives.
The hard disk drives are very susceptible to mechanical shock and can be easily damaged by a drop
as short as one-quarter of an inch. If the drop would crack an egg, it will damage the drive.
o Do not stack drives.
o The Server is internally limited to 6 mass storage shelves.
The flexible disk drive and CD-ROM drive, which are standard on all models of the HP Server
tc2110, occupy shelves 1 and 2 respectively. The first four mass storage shelves may also be referred
to as common trays, or drive trays. See Figure 3-5.
· IDE Devices
o The embedded IDE controller is an Enhanced-IDE dual channel controller and provides two
connectors (IDE-1 and IDE-2) for IDE devices.
Refer to “System Board Layout” in Chapter 9, “Specifications.”
o The IDE CD-ROM uses one connector on the cable from the IDE-2 connector, leaving one
connector for an optional third hard drive or IDE device on the IDE model. The CD-ROM is
configured as the master device, unless a third HDD is installed, which should be configured as the
master device.
For the SCSI model the second IDE-2 connector could be used for any additional IDE device, such
as IDE hard drive.
o The primary IDE connector (IDE-1) and cable is used for the first or standard hard IDE drive and the
second optional hard drive, but this cable is not provided for the SCSI model.
The bundled IDE CD-ROM and hard disk drive were put on separate IDE connectors to improve
performance.
· SCSI Devices
o Use only low-voltage differential (LVD) SCSI devices.
o Do not use high voltage differential (HVD) SCSI devices in the Server or damage to the controller
and other devices may occur.
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o Ensure that the SCSI devices you install do not have terminations installed.
The SCSI drives are connected to a terminated cable and do not require termination on the SCSI
drive.
o Use only HP Ultra 160 SCSI LVD (1-inch) low profile 3.5-inch hard disk drives for the hard disk
drive cage.
o The optional HP backup tape drive comes with a 50-to-68-pin adapter to connect to the 68-pin SCSI
connector on the SCSI cable used for connection of backup tape drive.
The optional HP backup tape drive may slow down access time for the Ultra-160 SCSI hard drives.
If this is the case, HP recommends adding another single channel SCSI controller to control the
slower backup tape drive.
Boot Priority
The HP Server tc2110 is provided in two models, IDE or SCSI, and the model type affects the boot priority.
The HP Server searches for bootable devices in a specific order, which is set up in the BIOS Utility.
IDE Model Boot Order:
1.
Flexible disk drive
2.
IDE CD-ROM drive
3.
IDE hard drive (boot drive)
4.
PCI slot P1 (32-bit slot)
5.
PCI slot P2 (32-bit slot)
6.
PCI slot P3 (32-bit slot)
SCSI Model Boot Order:
1.
Flexible disk drive
2.
IDE CD-ROM drive
3.
IDE hard drive (if boot drive)
4.
SCSI devices
5.
PCI slot P1 (32-bit slot)
6.
PCI slot P2 (32-bit slot)
7.
PCI slot P3 (32-bit slot)
The SCSI Controller in the Server scans for a boot device starting at device ID 0 and works up through the ID
numbers (0-15). The SCSI controller board is always SCSI ID 7. The optional backup tape drive will use
SCSI address ID 3.
NOTE
The boot order can be changed by pressing F8 during the POST or by using the Server’s
(BIOS) Setup Utility. Refer to “BIOS Setup Utility” later in this chapter for more
information. You may also activate the Network Boot by pressing F12 during the POST.
IDE Mass Storage Devices
This section provides the configuration of the IDE mass storage devices, if you have selected an IDE version
of the HP Server tc2110.
IDE Controller Configuration
The embedded IDE controller is available for both models (IDE or SCSI) of the HP Server. The embedded
IDE controller is an Ultra ATA 33/66/100 dual channel controller, which provides IDE-1 and IDE-2
connectors. Each channel can only control two IDE devices.
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The IDE Server model uses the IDE-1 for the boot drive and the IDE-2 connector for the IDE CD-ROM. The
Setup Utility (BIOS) can be used to change the boot order of the flexible disk drive and the IDE devices.
Refer to “BIOS Setup Utility” later in this chapter for more information.
IDE Mass Storage Additions
Table 3-1 lists the number and types of mass storage devices that may be added to the IDE model of the HP
Server.
Table 3-1. IDE Model Mass Storage Devices
Interface
Types
Max No.
Devices
FDD
1
IDE-2
2
Installed Devices and Addresses
Factory installed flexible disk drive (FDD) in shelf 1
· Factory installed CD-ROM drive in shelf 2
· Optional IDE device (backup tape drive, CD-ROM, or
DVD drive) in shelf 3
· Optional 3rd IDE hard drive in shelf 4
IDE-1
2
· Factory installed IDE hard drive in shelf 5
· Optional 2nd IDE hard drive in shelf 6
SCSI
controller
board
1
· Optional SCSI backup tape drive in shelf 3 (SCSI
controller board required for SCSI back up tape drive)
SCSI Mass Storage Devices
This section provides the configuration of the SCSI mass storage devices, if you have selected a SCSI version
of the HP Server tc2110. The base SCSI model configuration has at least one SCSI hard drive (shelf 5)
located in the drive cage and connected to the factory installed SCSI controller.
SCSI Controller Configuration
The single channel SCSI controller board provided with the SCSI model uses the SCSI Select Utility to
control the SCSI controller board settings. If you order the SCSI model, you typically do not need to
configure the SCSI controller, because the utility will automatically recognize all SCSI devices connected to
it.
Run the SCSI Select Utility to verify or modify the SCSI controller settings, low-level format SCSI disks, or
verify SCSI media. Refer to “SCSI Configuration Utility” later in this chapter for further information.
CAUTION
You must not connect high voltage differential (HVD) SCSI devices on the SCSI bus or
you will damage the other LVD SCSI devices.
The single channel Ultra-160 PCI SCSI controller board provided with the SCSI model includes two SCSI
connectors and is normally installed in PCI slot P1. The SCSI cable provided has 5 connectors, (4 for SCSI
devices and 1 for the SCSI controller board) and one terminator on the end of the cable.
· 1 internal 68-pin connector – This internal connector is used to control the internal SCSI drives; up to a
total of four SCSI devices.
· 1 external 68-pin connector – This external SCSI connector is only used for external SCSI devices and
requires no additional internal cabling or switch settings. This connector supports up to 15 devices
connected to it externally.
NOTE
22
Only one 68-pin connector on the SCSI controller board can be used as the active SCSI
connector. Therefore, you cannot connect external SCSI devices to the external connector
when there are active internal SCSI devices connected to the internal SCSI connector.
Chapter 3
Installing and Configuring
The HP Server tc2110 will support an HP NetRAID 1M controller board, separate from the SCSI controller
board.
SCSI Mass Storage Additions
Table 3-2 lists the number and types of mass storage devices that may be added to the SCSI model of the HP
Server.
Table 3-2. SCSI Model Mass Storage Devices
Interface
Types
Max No.
Devices
FDD
1
IDE-2
2*
Internal SCSI
cable
(Ultra-160
SCSI Adapter)
External SCSI
connector
(Ultra-160
SCSI Adapter)
4***
15***
Installed Devices and Addresses
Factory installed flexible disk drive (FDD) in shelf 1
·
Factory installed CD-ROM drive in shelf 2
·
A second IDE device could be installed, if shelf 3 is available.
·
Factory installed SCSI HDD (shelf 5, address = ID 0
·
Optional 2nd SCSI HDD (shelf 6, addresses = ID 1).
·
Optional 3rd SCSI HDD (shelf 4, address = ID 2)
·
Optional SCSI Tape Backup Drive (shelf 3, address = ID 3) **
·
SCSI controller (address = ID 7)
·
Only used for control of external SCSI devices. This SCSI
connector can control up to 15 external SCSI devices.
* The secondary IDE (IDE-2) cable is connected to the factory-installed CD-ROM drive. The primary IDE connector (IDE-1) is
available on the SCSI model, but is not supported by Hewlett-Packard.
** A 50-to-68-pin SCSI adapter is provided with the HP backup tape drive.
*** The single channel SCSI controller can support up to 15 devices on one connector at a time; however, there are only enough
internal storage shelves for 3 hard drives and 1 optional backup tape device. The external connector is only used to control external
SCSI devices when there are no internal SCSI devices.
Installing a Second Hard Disk Drive (Drive Cage Mounted)
The first hard disk drive (IDE or SCSI) is always mounted in the top (shelf 5) of the hard disk drive cage. The
second hard disk drive should be mounted just below it (shelf 6).
1. If the Server is already installed and operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the side cover from the Server.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
4. Press and release the retaining clips at the sides of the drive cage. See Figure 3-6.
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Figure 3-6. Releasing the Retaining Clips
5. Remove the hard disk drive from its protective bag and check, or set the following items:
a. Check for bent pins on any of the connectors and carefully straighten any bent pins.
b. If mounting a SCSI hard drive, ensure it is not terminated and set the SCSI ID jumper for address =
ID 1.
Refer to the documentation provided with the hard drive.
6. Remove the two side rails from the vacant space in the drive tray and screw them to the new hard drive.
See Figure 3-7.
The screws are located just above the drive cage.
NOTE
If the hard disk drive you are planning to install already has a mounting bracket attached,
you must remove it in order to attach the side rails to the drive.
Figure 3-7: Attaching Side Rails to the Hard Drive
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Installing and Configuring
7. Slide the drive into the lower cage opening with the data and power connectors facing out of the drive
cage. See Figure 3-8.
Figure 3-8. Drive Cage Mounting
8. Attach the data connectors to the drives.
Assuming that you want to boot from the original hard drive, attached the end connector (marked
DRIVE 0) to this drive and the other connectors to the remaining drive(s). If mounting a SCSI hard
drive, connect the SCSI cable to both drives.
9. Connect the power cable to the rear of the hard drive.
10. Replace the left side cover and external cables.
11. Replace the power cord and restore power to the Server.
12. Verify the new configuration by checking the HP Summary screen. To access the HP Summary Screen,
press F2 then Esc when the HP logo appears during startup.
The BIOS and SCSISelect utilities automatically detect the new hard drives (IDE or SCSI) but you
should check the BIOS and SCSISelect settings and make any necessary changes.
Installing a Third Hard Disk Drive (Tray Mounted)
The first and second hard disk drives (IDE or SCSI) are mounted in the drive cage; the third hard drive must
be mounted in the fourth drive tray. The secondary IDE cable, which is connected to the IDE CD-ROM in the
second drive tray, has an available connector that may be used for an IDE device in either the third or fourth
tray.
1. If the Server is already installed and operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the side cover and the upper front bezel.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
4. Press in on both tab latches to release the fourth drive tray, and then pull it out. See Figure 3-9.
5. Remove the hard disk drive from its protective bag, and check, or set, the following items:
a. Check for bent pins on any of the connectors and carefully straighten any bent pins.
b. If mounting a third SCSI hard drive, ensure that it is not terminated and set the SCSI ID jumper for
address = ID 2.
Refer to the documentation provided with the hard drive.
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NOTE
If the hard disk drive (HDD) you are planning to install already has a mounting tray
attached, you must remove it from the tray.
6. Install the hard disk drive as described below:
a. Place the hard disk drive into the tray and use the screws provided to secure it to the tray from the
bottom.
b. Insert the hard disk drive assembly into the fourth shelf. See Figure 3-9.
The tabs should snap into place when the drive is pushed all the way into the fourth shelf.
Figure 3-9. Installing a Disk Drive (Tray Mounted)
7. Connect the data cable to the hard drive, as described below:
o If mounting a third IDE hard drive, connect the secondary (IDE-2) cable to the hard drive.
o If mounting a third SCSI hard drive, connect the SCSI cable to the drive and ensure all SCSI drives
are connected to the SCSI cable.
There are five connectors on the standard SCSI cable; with four of the connectors intended for the
three hard disk drives and one optional backup tape drive. The standard SCSI cable has a terminator
at the end of the cable.
8. Connect the power cable to the rear of the hard disk drive.
9. Replace the upper bezel and left side cover.
10. Replace the external cables, and power cord, and then restore power to the Server.
The BIOS and SCSISelect utilities automatically detect the new hard drives (IDE or SCSI), but you
should check the BIOS and SCSISelect settings and make changes as necessary.
Installing an Optional CD-ROM or DVD Drive
You may install an optional IDE CD-ROM or DVD drive in the third drive tray. The secondary IDE cable,
which is connected to the IDE CD-ROM in the second drive tray, has an available connector that may be used
for an IDE device in either the third or fourth tray.
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1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
4. Remove the upper bezel.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
5. Press in on both tab latches to release the third drive tray and pull it out at the same time.
See Figure 3-10.
6. Remove the RFI shield from the third drive tray.
7. Remove the CD-ROM from the shipping container.
8. Make any settings required by the CD-ROM documentation (primary or slave, etc.).
9. If not already mounted, place the CD-ROM into the CD-ROM tray and secure it using the four screws.
10. Guide the CD-ROM tray into the chassis opening, with the cable connectors of the CD-ROM toward the
rear of the chassis.
11. Push the CD-ROM tray all the way into the chassis until the CD-ROM tray snaps into place.
The two release tabs should click when in place.
12. At the rear of the CD-ROM, carefully connect the power and data cables.
The IDE CD-ROM uses one connector on the cable from the IDE-2 connector, leaving one connector
that may be used for an IDE device in the third tray.
13. Replace the upper bezel.
14. Replace the left side cover.
15. Replace the external cables and power cord.
Figure 3-10. Installing an Optional CD-ROM or DVD Drive
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Installing an Optional Backup Tape Drive
The optional HP SureStore DAT 24i backup tape drive is a single-ended device and may slow down the disk
access time for the Ultra-160 SCSI drives. A second SCSI controller board may be required to separately
control the backup tape drive.
1. If the Server is already installed and operating, power-down the Server.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover from the Server.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
4. Remove the upper front bezel.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
5. Press in on both tab latches to release the third drive tray and pull it out at the same time.
See Figure 3-11.
6. Remove the RFI shield from the third drive tray. See Figure 3-11.
7. Ensure that the backup tape drive is not terminated and ensure that the SCSI ID jumper is set for address
= ID 3 on the tape drive.
The optional HP SureStore DAT 24i backup tape drive is shipped with the default setting of
SCSI address = ID 3. Refer to the documentation provided with the tape drive.
8. Install the backup tape drive, as described below:
a. Place it into the tray and use the screws provided to secure it to the tray. See Figure 3-11.
The optional HP SureStore DAT 24i backup tape drive is a single-ended drive and normally comes
with the 5¼ inch mounting brackets installed on the tape drive. If not, follow the instructions
provided with the tape drive to connect the 5¼-inch mounting brackets to the tape drive, before
installing the tape drive into the third drive tray.
b. Insert the backup tape drive mounted in the tray into the third shelf.
The tabs should snap into place when the third drive tray is pushed all of the way into the third shelf.
CAUTION
Install and remove connectors carefully, and avoid displacing any of the pins.
9. Connect the SCSI data and power cables to the rear of the back up tape drive.
The SCSI data and power cables for the tape drive should already be routed to the tape drive. If not
locate the free SCSI and power connectors and route to the tape drive.
NOTE
The slower speed of the tape drive may slow disk access time for the Ultra-160 SCSI
drives. You may need to install a second SCSI controller board to control the backup tape
drive separately from the Ultra-160 SCSI drives. You may use the internal SCSI cable
provided with the second SCSI controller board to connect to the tape drive.
10. Replace the upper bezel and the left side cover.
11. Replace the external cables, power cord, and then restore power to the Server.
The SCSISelect Utility automatically detects the new SCSI backup tape drive, but you should check the
SCSISelect settings and make changes as necessary.
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Figure 3-11. Installing the Optional Backup Tape Drive
Memory Modules
The main memory for the HP Tower Server tc2110 is implemented using three memory slots on the system
board and it supports up to 1.5 GB (512 MB x 3) of memory. The Server only supports HP 168-pin, PC 133
(133 MHz), 3.3V, unbuffered, ECC SDRAM DIMMs and ships with at least one 128 MB DIMM installed.
NOTE
Use only memory modules provided for your HP Server model. The use of other memory
modules is not supported. Install only 128 MB, 256 MB, or 512 MB unbuffered ECC
SDRAM modules.
To ensure you have the correct DIMMs before installation, refer to one of the following for a list of qualified
DIMMs:
· HP Order Assistant on the HP web site at:
http://www.hp.com/
· HP Customer Service
Tools Required
Use an anti-static service kit (3M 8501/8502/8503 or equivalent). This kit includes a static-dissipating work
surface, a chassis clip lead, and a wrist strap.
Memory Installation Guidelines
The HP Server tc2110 uses PC 133 (133 MHz) unbuffered ECC SDRAM DIMMs, which are electrically
different from the EDO and PC100 SDRAM memory modules used in previous HP Server models.
· DIMMs sizes supported are 128 MB, 256 MB, or 512 MB in any combination.
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· Supported memory capacity ranges from 128 MB to 1.5 GB maximum (512 MB x 3 DIMM slots total).
The minimum capacity is 128 MB (one DIMM).
· DIMM sizes may be mixed on the system board and may be loaded in any order (1 through 3).
However, HP recommends starting at slot 1 and filling the slots in order with the largest size first: 1, 2,
and 3.
· Open slots between DIMMs are permitted.
· When handling DIMMs, observe anti-static precautions to avoid damage.
Installing Additional DIMMs
1. If the system is already installed and working, power off the system.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and any external cables connected to the system.
If necessary, label each one to expedite re-assembly.
3. Remove the side cover and lay it aside.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
WARNING
The power supply will continue to provide standby current to the Server tc2110 until the
power cable is disconnected.
4. Lay the Server on its side (components showing) for the best access to the DIMM slots.
CAUTION
The memory modules (DIMMs) are sensitive to static electricity and can be easily
damaged by improper handling. Do the following when handling the accessory kit:
Leave the memory module in the anti-static container until you are ready to install it.
Always use an anti-static wrist strap and a grounding mat.
Before you remove a memory module from the anti-static container, touch a grounded,
unpainted metal surface on the HP Server to discharge static electricity.
5. Locate the DIMM slots and select a DIMM slot for installation.
See Figure 3-12.
DIMMs may be installed in any combination, in any slot, but HP recommends starting at slot 1 and
filling the slots in order with the largest size first in slots, 1, 2, and 3.
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Chapter 3
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Figure 3-12. DIMM Locations on System Board
6. Remove the new DIMM from its container, handling the module by its edges.
Use only HP PC133 (133 MHz) unbuffered ECC SDRAM DIMMs.
CAUTION
The DIMM should be left in the anti-static container or placed on an anti-static surface,
until you are ready to install it into the DIMM slot.
7. Spread the two retaining latches on the slot and align the notches on the DIMM with the keys on the
slot. See Figure 3-13.
Figure 3-13. DIMM to Slot Alignment
8. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the
retaining latches close. See Figure 3-14.
If the latches do not close, the DIMM is not inserted correctly.
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Figure 3-14. DIMM Insertion
9. Repeat Steps 7-8 to install the remaining DIMMs of your memory configuration.
Removing DIMMs
You may need to remove a DIMM module to downsize your memory configuration or to replace a defective
DIMM.
1. If the Server is already installed and working, power down the Server.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and all external cables.
If necessary, label each one to support re-assembly.
WARNING
The power supply will continue to provide standby current to the Server until the power
cable is disconnected.
3. Remove the left side cover from the Server and lay it aside.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
4. Lay the Server on its side with the components up.
5. Open the retaining latches.
6. Lift the DIMM completely away from the slot.
7. Place the DIMM in its anti-static container.
8. Repeat Steps 5-7 for as many DIMMs as you need to remove.
9. When you have completed removal and installation of DIMMs as required, close the Server and restore
power.
Processor
The procedures listed here for removing and replacing a processor and its heat sink-cooling fan are the same
for all of the processors used in this HP Server.
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CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin.
Removing the Heat Sink and Cooling Fan
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
WARNING
The power supply will continue to provide standby current to the HP Server until the
power cord is disconnected from the AC power source.
3. Remove the left side cover.
4. Lay the Server on its side (components showing).
5. Disconnect the cooling fan power cable from the connector on the system board.
6. Remove the screws securing the heat sink-cooling fan. Remove the heat sink by twisting and lifting it.
NOTE
The heat sink on your HP Server tc2110 may look different than the one shown in the
illustration. If the heat is secured with thumb latches, press to unhook the thumb latch,
then lift the heat sink and release the hook latch.
Figure 3-15. Removing Heat Sink and Cooling Fan
7. If the processor is stuck to the heat sink, carefully remove the processor from the heat sink, using a flat
tool such as a screwdriver.
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Removing the Processor
1. If you have not removed the heat sink-cooling fan assembly, do so now before continuing.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin
2. Open the ZIF (Zero Insertion Force) lever completely to allow removal of the processor.
Figure 3-16. Removing the Processor
3. Grasp the processor by its edges and lift it out of the processor socket.
4. Place the processor on a static-dissipating work surface or into an anti-static bag.
Replacing the Processor
1. Locate the pin-1 marker on the processor before installing the processor.
2. Open the ZIF lever to allow access to the processor socket.
Pull the ZIP lever up and away from the ZIF socket and then raise it to a full 90° to the system board.
3. Align the processor over the empty processor socket.
The socket has a mark for pin-1 that should match the mark for pin-1 on the processor near the end of
the ZIF lever.
CAUTION
34
Ensure that you align pin-1 of the processor with pin-1 of the processor socket or pin
damage will occur.
Chapter 3
Installing and Configuring
4. Insert the processor into the socket and close the ZIF lever to fully seat the processor.
You should hear the ZIF lever click when it closes properly.
Figure 3-17. Replacing the Processor
Replacing the Heat Sink and Cooling Fan
Once the processor is installed, the heat sink-cooling fan must be installed on top of the processor. The
thermal interface material on the bottom of the heat sink provides thermal bonding between the heat sink and
processor. If you want to re-use the old heat sink, you need to remove the old thermal interface material from
the heat sink and replace it. (A new heat sink comes with the thermal interface material pre-applied.)
1. Follow these instructions if you plan to replace the old heat sink on the processor:
a. Carefully remove all old thermal interface material from the underside of the heat sink by scraping it
off with a straight plastic edge, such as a plastic rule.
b. If your heat sink kit has a thermal patch, affix the patch to the bottom of the heat sink.
c. If your heat sink kit provides grease as the thermal bonding material, squeeze the entire contents of
the tube on the processor.
2. If you are installing a new heat sink, if necessary, remove any protective covering from the patch on the
bottom of the heat sink. If the heat sink uses grease as the thermal interface material, squeeze the entire
contents of the tube on the processor.
3. Attach the heat sink to the processor.
4. Secure the heat sink using the springs and screws or thumb latches, depending on your heat sink model.
If your heat sink uses thumb latches, hold the heat sink in place and press down firmly on the latches.
NOTE
The heat sink on your HP Server tc2110 may look different than the one shown in the
illustration and secure with thumb latches instead of screws.
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Chapter 3
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Figure 3-18. Replacing Heat Sink and Cooling Fan
5. Connect the cooling fan power cable to the fan connector on the system board.
CAUTION
Ensure that you connect the fan to the correct system board connector. If necessary, see
“System Board Layout” in Chapter 9, “Specifications.”
6. Replace the left side cover.
7. Replace the external cables and power cord.
8. Power on the Server as described in Chapter 1, “Controls and Indicators.”
The BIOS automatically recognizes the new processor. Ensure that the latest version of BIOS is
installed. To learn which version of BIOS is currently installed, press F2 during startup, and then select
Summary from the list of options. To get the latest BIOS version for the HP Server tc2110, connect to
HP’s support web site.
http://www.hp.com/
Accessory Boards
The system board in the HP Tower Server tc2110 provides one AGP video card (installed) and three PCI slots
(P1 through P3), 32-bits at 33 MHz bus speed. Some PCI slots may come with pre-installed boards. The SCSI
model requires the first slot, (P1) for the SCSI controller board.
Tested PCI Boards
For a list of tested PCI boards, check for compatibility in the Hardware Tested Products list for the HP Server
tc2110 under the Technical Support topic for the specific NOS used in the Server at HP’s web site:
http://www.hp.com/
36
CAUTION
Some accessory board outputs may exceed U.S. National Electrical code (NFPA 70)
Class 2 or limited power source limits and must use appropriate interconnecting cabling
in accordance with the National Electrical Code.
NOTE
All Hewlett-Packard accessory boards comply with the U.S. National Electrical code
(NFPA 70) Class 2.
Chapter 3
Installing and Configuring
Tools Required
These tools may be needed for preparing the accessory boards for installation in the Server:
· Torx T-15 screwdriver
· ¼-inch flat blade screwdriver
· An anti-static service kit (3M 8501/8502/8503 or equivalent). This kit includes a static-dissipating work
surface, a chassis clip lead, and a wrist strap.
Guidelines
The following sections provide the guidelines necessary to install the PCI accessory boards into the Server.
NOTE
Some full-length PCI boards may need a plastic “handle” (board extension) on one end to
stabilize the board in the Server. If the board requires one and it is not installed, you may
need to install the handle on the board, before installing it in the HP Server. See Figure 323.
IRQ Settings
The IRQ settings are automatically assigned and do not require user intervention. The HP Server uses the
Plug-and-Play feature of the PCI boards to correctly assign its resources automatically.
Boot Priority
The Server’s boot priority (BIOS search order for a boot drive) should be considered when selecting a PCI
slot on the system board. This is especially important if you are installing a board that requires an early
number in the boot order. The accessory board’s boot priority is set by its slot location in the boot order. See
Figure 3-19.
If the single SCSI controller board is used to control internal SCSI drives (SCSI model), it will be early in the
boot order. The single SCSI controller board has two SCSI connectors, but only one SCSI connector can be
active at a time. The Server scans the active SCSI connector for a boot device starting at device ID 0 and
works up from there.
By default the Server searches for boot devices in the following order depending on the Server model:
IDE Model Boot Order:
1. Flexible disk drive
2. IDE CD-ROM drive
3. IDE hard drive (boot drive)
4. PCI slot P1 (32-bit slot)
5. PCI slot P2 (32-bit slot)
6. PCI slot P3 (32-bit slot)
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SCSI Model Boot Order:
1. Flexible disk drive
2. IDE CD-ROM drive
3. IDE hard drive (if boot drive)
4. SCSI devices
5. PCI slot P1 (32-bit slot)
6. PCI slot P2 (32-bit slot)
7. PCI slot P3 (32-bit slot)
NOTE
The boot order can be changed by pressing F8 during the POST, or by using the Server’s
(BIOS) Setup Utility. For more information, refer to “BIOS Setup Utility” later in this
chapter. You may also activate the Network Boot by pressing F12 during the POST.
Installing an Accessory Board
Use this procedure to install accessory boards and observe the installation guidelines listed earlier.
1. If the Server is already installed and working, power down the Server.
Refer to Chapter 1, “Controls and Indicators.”
2. Disconnect the power cables and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the side cover and lay it aside.
Refer to “Opening and Closing the HP Server” earlier in this chapter.
WARNING
The power supply will continue to provide standby current to the Server until the power
cable is disconnected.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin.
4. Lay the Server on its side (components showing) for the best access to the accessory board slots.
5. Read the documentation included with the accessory board and follow any special instructions.
6. Identify the accessory slot number to be used. See Figure 3-19.
The SCSI model should already have the SCSI controller board installed in PCI slot P1.
NOTE
38
Refer also to “System Board Layout” in Chapter 9, “Specifications” for connections not
shown in Figure 3-19.
Chapter 3
Installing and Configuring
Figure 3-19. Accessory Board Slots
NOTE
Refer to the Tested Products List on the HP web site for specific slot recommendations for
a particular accessory board type.
7. Remove the slot cover latch:
a. Lift up on the tab of slot cover latch.
b. Raise the slot cover latch up from the slot covers.
c. Remove it from the chassis and keep it for reassembly. See Figures 3-20 and 3-21.
You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis.
Figure 3-20. Removing the Slot Cover Latch
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Chapter 3
Installing and Configuring
8. Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis. See
Figure 3-21.
Figure 3-21. Removing the Slot Cover
NOTE
Ensure that you save the slot covers for use later to prevent EMI interference.
9. If you are installing an AGP card, open the latch located at the side of the slot.
10. Align the card carefully, slide it into position, and press it firmly into the slot. See Figure 3-22.
Figure 3-22. Inserting an Accessory Board
11. If you are installing an AGP card, close the latch located at the side of the slot.
12. Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 3-20.
The slot cover latch should snap in place.
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Chapter 3
Installing and Configuring
NOTE
You may need a plastic extension to secure any full-length boards in PCI slots P1 through
P5. See Figure 3-23.
Figure 3-23. PCI Board Plastic Extension
13. Once the accessory board is installed, you may need to install software drivers.
The drivers for the new board are either part of your existing system software or included on a flexible
diskette or CD-ROM provided with the accessory board.
Removing Accessory Boards
Apply the same steps as the installation procedure in reverse. Replace the slot cover. See the preceding
sections for details.
NOTE
Ensure that you use a slot cover to seal the unused board slot to prevent EMI interference.
These slot covers make a better metal-to-metal contact than previous slot cover designs.
Connecting Peripheral Devices
This section contains instructions for connecting the peripheral control devices, including the UPS and
monitor, to the HP Server tc2110.
NOTE
The two USB connectors are reserved for printers, external modems, a keyboard and a
mouse, but support for these USB devices is NOS dependent.
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Chapter 3
Installing and Configuring
Figure 3-24. Rear Panel Ports
Monitor, Keyboard, and Mouse
1. Place the monitor, keyboard, and mouse near the HP Server and connect these devices to the Server
using the connections provided on the rear of the chassis. See Figure 3-24.
The connectors are color-coded for easy matching.
NOTE
If you have a console switch box, refer to the switch box’s user guide for instructions on
connecting the keyboard, mouse, and monitor.
CAUTION
The keyboard and mouse ports are both PS/2 ports, but are not interchangeable. If you
plug the keyboard into the mouse port, or the mouse into the keyboard port, you will get
an error message and the system will not finish the boot process.
2. If a LAN cable is provided, you may connect it now, or wait until you have verified the Server’s
operation.
CAUTION
To prevent possible damage to the HP Server’s power supply, set the input voltage
selector to the correct input voltage.
3. Check the input voltage selector to ensure that you have the correct input voltage selected.
Uninterruptible Power Supply (UPS)
If you do not use a UPS with the Server, you may experience an arching effect when you plug in the power
cord to the AC power source. This is normal, due to the high inrush current of the power supply.
1. Place the UPS (Uninterruptible Power Supply) near the HP Server to connect the two devices.
2. Connect the serial cable and power cord provided between the UPS and the HP Server.
Refer to the user guide included with the UPS for additional information.
3. If you have connected the serial cable and power cord between the two devices, turn on the UPS.
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Chapter 3
Installing and Configuring
The HP Server tc2110 performs a diagnostic test when the power switch is turned on. If an error
condition occurs, note any error code appearing on the display, then refer to Chapter 6,
“Troubleshooting.”
Configuring the HP Server tc2110
The following sections describe how to configure the HP Server tc2110 with the help of the HP Startup CDROM, (BIOS) Setup Utility, and SCSISelect Utility. The (BIOS) Setup Utility and SCSISelect Utility
automatically detect most of the hardware devices you install, but you should verify that the Server has
properly recognized the options after you have installed all of the optional accessories.
Use the following resources to configure the Server:
· HP Startup CD-ROM – This CD-ROM allows you to access and copy the needed utilities and drivers to
flexible diskettes, which can used to configure the Server. Some NOS drivers are copied directly to the
Server from the Startup CD.
· NOS Drivers - The NOS drivers are copied from the Startup CD-ROM to diskettes. Refer to the
instructions in the HP Server tc2110 NOS Installation Guide.
· HP Diagtools Utility – The HP Diagtools DOS utility can be run from the Startup CD-ROM by booting
the Startup CD in the Server. The HP Diagtools Utility provides an easy-to-use hardware diagnostic for:
o Server verification
o Rapid troubleshooting
· (BIOS) Setup Utility - This firmware utility is used to configure the following Server options:
o BIOS settings
o HP Server Date and Time
o Setting the HP Server’s Boot Passwords
o Setting Internal Device Boot Priority
o Clearing Boot Passwords (CMOS)
· SCSISelect Utility - This utility is used to:
o Verify or modify SCSI controller settings.
o Low-level format the SCSI disks or verify the SCSI disk media, if necessary
The SCSI configuration utility used for the HP Server tc2110 is the Adaptec SCSISelect Utility.
HP Startup CD-ROM
The HP Startup CD-ROM provides you with the latest NOS drivers, Diagtools Utility, BIOS Flash utility,
and a utility for creating diskettes.
· Run the HP Startup CD-ROM on any Windows PC with an HTML browser to obtain the required NOS
drivers and the BIOS Flash utility located on the CD-ROM.
· Refer to the HP Server tc2110 NOS Installation Guide, when installing the NOS drivers on the Server
for more information about the using the HP Startup CD-ROM.
Refer to the topic NOS Installation on the next few pages, for more information.
Accessing the HP Startup CD-ROM
The HP Startup CD-ROM is accessed using two methods, which is based on where you are in the installation
and verification process.
· Windows method – This method allows you to run the HP Startup CD-ROM on any Windows PC with
an HTML browser to access the contents of the HP Startup CD-ROM. The CD-ROM should auto-start,
but if it does not, start it by opening the Startup.htm file found at the root level of the Startup CD.
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Chapter 3
Installing and Configuring
To use the Startup CD-ROM on a Windows PC, you must have an HTML browser tool (like Microsoft
Internet Explorer 4.x, or Netscape Navigator version 4.x or greater) to view the HTML format.
· DOS Boot method - This method allows you to boot the HP Startup CD-ROM as a bootable CD-ROM
and launch HP Diagtools Utility directly from the CD-ROM in DOS.
NOTE
The NetWare NOS installation contains a known software error (not product-specific) that
does not allow you to boot from CD-ROM. To work around this problem, boot from a
DOS diskette and create a bootable DOS partition on the drive.
Contents of the HP Startup CD-ROM
The HP Startup CD-ROM contains the following drivers and utilities:
· NOS Drivers (IDE, SCSI, NIC, Video) for all supported NOSs on the HP Server tc2110 (IDE and SCSI
models).
· Diagtools Utility
· BIOS Flash Utility
NOS Installation
The instructions for manually installing your specific network operating system (NOS) and the respective
NOS drivers are provided in the HP Server tc2110 NOS Installation Guide. The HP Server tc2110 NOS
Installation Guide will help you when creating and copying the appropriate drivers (NOS, IDE, SCSI, NIC,
and Video) onto the required diskettes. In some cases you will use the diskettes to load the appropriate drivers
onto the Server, or load the drivers directly from the HP Startup CD-ROM onto the Server. Refer to the
Welcome menu on the HP Startup CD-ROM.
Diagtools
This utility provides an easy-to-use hardware diagnostic for Server verification, burn-in, and rapid
troubleshooting. It is launched from the CD-ROM when the HP Startup CD-ROM is used to boot the server
in DOS.
NOTE
HP recommends using the HP Diagtools Utility to verify all Server functions are
operating correctly, after completing all the configuration topics. The HP Diagtools Utility
also generates a text file containing the hardware detected and the Diagtools test results.
This text file, called a support ticket, should be saved to a diskette and used for future
reference, especially by your support provider.
The HP Diagtools Utility will start automatically when the HP Startup CD-ROM is booted
in the HP Server in DOS.
BIOS Setup Utility
Use the BIOS Setup Utility to configure items in the BIOS using the following menus:
· Main
· Advanced
· Security
· Boot
· Power
· Exit
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Accessing the Setup Utility
1. Turn on the monitor and the HP Server. If the HP Server is already turned on, save your data and exit all
programs, then restart the server.
2. Press F2 while the startup-logo is displayed at the bottom of the screen.
If you fail to press F2 in time and the startup process continues, you will need to restart the HP Server
so that you can press F2.
Viewing the Summary Configuration Screen
The Summary Screen provides information about the current Server configuration, including the BIOS
version, CPU speed, memory module size, and installed mass storage devices. You should check the Server
configuration when you first set it up and each time you install, remove, or upgrade accessories.
To check the configuration:
1. Turn on the monitor and the HP Server. If the HP Server is already turned on, save your data and exit all
programs, then restart the server.
2. Press the Esc key while the start-up logo is displayed.
The Summary Screen displays briefly. Press the Pause/Break key on the keyboard to continue
displaying the Summary Screen until another key is pressed.
Menu Bar
The Setup Utility provides a menu bar with several menu selections. The menu bar choices are:
· Main - Use this menu option to set the following features:
o BIOS version – Indicates the installed BIOS version.
o Reset Configuration Data – Select Yes to clear the system configuration data and return to the
default settings.
o System Time – Set the system time.
o System Date – Set the system date.
o Key Click – Enable or disable the sound when keyboard keys are struck.
o Keyboard Auto-repeat Speed – Set the repeat rate for keyboard keys.
o Delay Before Auto-repeat – Set the delay time before a keyboard key auto-repeats.
o NumLock at Power-on – Set the NumLock key on or off when Server is powered-on.
· Advanced – Use this menu option to configure memory caching, USB ports and integrated I/O ports,
and enable floppy disk drives and IDE devices.
o Processors, Memory and Cache – Indicates the processor type and CPU speed. Use to enable or
disable memory caching and memory error checking (for ECC modules only).
o Floppy Disk Drives – Enable or disable the flexible disk drive controller.
o IDE devices – Set primary master/slave, secondary master/slave relationships on IDE devices and
enable/disable the IDE controller. Set the delay time during POST before hard disk drives are
initialized. A delay time may be required for slow hard disk drives to come up to speed.
o Integrated USB Interface – Enable/disable the USB interface.
o Integrated I/O Ports – Configure ports for serial and parallel, assign base addresses and interrupts.
o Integrated Audio Device– Enable/disable integrated audio device.
o AGP Configuration (Video) – Indicates the graphic aperture.
o PCI Device Slot #1, #2, and #3 – Configure the PCI slots individually.
· Security – Use this menu option to set BIOS access, boot on password protections and hardware
security options. Two levels of BIOS access (Administrator and User) are available.
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Chapter 3
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o Administrator Password – The Administrator can access and change all settings in the Setup
program.
o User Password– The User can only access and modify certain items in the Main menu.
o Power-on Password – If enabled, a password (User or Administrator) is required to enter the Setup
Utility or complete the boot process.
o Device Start Protection – Enable or disable unauthorized startup from network, flexible disk, CDROM, IDE hard disk drive, or USB device.
o Hardware Protection – Sets security for various hardware components.
· Boot – Use this menu option to set the boot order of the mass storage devices.
o Quickboot Mode – If enabled, allows the system to skip certain tests while booting, which decreases
the time needed to boot the Server.
o Primary Video Adapter
o Boot Device Priority
· Power – Use this menu to set the power-saving options (they are NOS dependant). This menu enables
ACPI features only available with certain NOSs.
o Remote Power On – Enable or disable remote power on feature of the integrated network controller
or other devices supporting WOL (Wake-On-LAN).
o After Power Failure – Sets the mode of operation after an AC power failure. “Power On” turns the
server back on. “Power Off” leaves the server powered off. “Last State” restores the state of the
server before the power failure.
o Boot on LAN after RPO – Enable or disable boot on LAN when the server is powered on remotely
(Remote Power On).
o OPROM Display Mode – Select “Force BIOS” to display details of POST progress.
· Exit – Use Exit menu in the Setup Utility to save changes, discard changes, or load the setup defaults.
Using the Setup Screens
Online help explains the settings displayed on the Setup Utility screens. Instructions are also provided for
navigating between the screens and entering or changing the setup data.
· Press the right-arrow and left-arrow keys to move between selections on the menu bar. The menu bar is
present at the top of the main selections.
· Press the up-arrow and down-arrow keys to move between fields on each screen. The currently selected
field will be highlighted.
· Certain fields ask you to choose from a list of entries. In such cases, press the plus (+) or minus (-) keys
repeatedly to display each possible entry, or the Enter (or Return) key to choose from a pop-up menu.
· Small arrow pointers (â) precede some field names. This means the field is actually a submenu. To
visit the submenu, select it with the arrow keys and press the Enter key. The submenu then appears in
place of the current screen.
· The Esc key is the exit key. If you press the Esc key on one of the top-level screens, the Exit menu
appears. If you press Esc on a submenu, the previous screen appears. When you are making selections
from a pop-up menu, use the Esc key to close the pop-up without making a selection.
Changing the System Date and Time
Follow these steps to change the HP Server’s date and time:
1. To reach the (BIOS) Setup Utility, boot or reboot the system and press F2 when prompted.
2. If necessary, use the left-arrow key to select Main from the menu bar at the top of the screen.
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Chapter 3
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Once in the Setup Utility, the menu bar appears at the top of the screen. The menu choices are Main,
Advanced, Security, Boot, Power, and Exit. The Main menu is the default menu and should be the
highlighted selection at the left of the menu bar when the Setup Utility first opens.
3. If necessary, use the up-arrow key to move to the System Time field.
The System Time field actually consists of three sub-fields enclosed in brackets [xx:xx:xx]: Hour to the
left (24-hour clock), minutes in the middle, and seconds to the right.
4. Type in the value for Hour and press Enter to move to the minute field.
5. Type in the value for Minutes and press Enter to move to the second field.
6. Type in the value for Seconds and press Enter.
The cursor moves back to the Hour sub-field.
7. Scroll to System Date field to enter the system date in the field.
Enter the dates in the “System Date” field in the same way you entered the time in the “System Time”
field. The System Date field has three separate sub-fields for month, day, and year enclosed in brackets
[xx/xx/xxxx].
8. Type in the value for Month and press Enter to move to the day field.
9. Then type in the value for Day and press Enter to move to the year field.
10. Type in the value for Year, using all four digits, and press Enter.
The cursor moves back to the Month sub-field.
11. Use the right-arrow key to select the Exit menu.
12. Choose Exit Saving Changes from the list of exit options, then press Enter.
A dialog box appears and asks you to confirm your decision.
13. Choose Yes and then press Enter.
The HP Server reboots and the date and time changes have been accepted.
Setting Boot Passwords
Use the Security menu in the BIOS Setup Utility to set passwords to provide different levels of protection for
the HP Server. You can set three types of passwords: Administrator password, User password and Power-on
password. The Administrator can access and change all settings in the Setup program, while the User can
only access and modify certain items in the Main menu. When the Power-on Password option is enabled, you
need to enter a password every time you boot the workstation. Either the Administrator or User Password can
be used.
To set a password:
1. Start the Setup program.
2. Select the Security menu.
3. Select the Administrator or User password submenu.
4. Choose the Set Administrator or User Password setup item. You must enter your password twice.
5. To enable the Power-on Password, select the Enabled setup item.
6. Press Esc or select Exit Menu, then Exit Saving Changes to save your changes and exit the Setup
program.
To remove the password:
1. Follow the same procedure as to set a password.
2. Enter the existing password when prompted.
3. For the new password, leave the field blank and press Enter.
4. Press Enter again to confirm your choice.
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Chapter 3
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SCSI Configuration Utility
The HP Server uses the SCSISelect Utility to verify or modify the SCSI controller board settings for the
devices connected to the active SCSI connector on the SCSI controller board. If you need to verify or modify
SCSI controller settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the
SCSISelect Utility.
NOTE
You typically would not need to use this utility unless you are an experienced
administrator or have been requested to do so by a support provider.
During the boot process the BIOS searches for SCSI devices and a specific message appears if there are
devices connected to the SCSI controller board, as shown below. The SCSI controller can provide the bus,
device, and channel configurations when active on screen.
To access the SCSISelect Utility, refer to the following instructions.
1. Boot or reboot the HP Server.
If you are already in the boot process, you should see the following message appear.
<<<Press <Ctrl A> for SCSISelectÔ Utility!>>>
2. Press Ctrl + A to enter the utility.
The SCSISelect Utility appears on screen.
3. Use the arrow keys to move the cursor, press Enter to select an option, or press Esc to exit.
4. To change SCSI controller settings, select “Configure/View Host Adapter Settings.”
This menu allows you to configure the SCSI controller ID settings or other advance controller settings.
5. Select “SCSI Disk Utilities” to format a hard disk or change hard disk parameters:
CAUTION
48
Low-level formatting of a SCSI disk drive will destroy all of its data.
4 Diagnostics
When the Server boots, a series of tests are displayed on the screen. The number of tests displayed depends
on the configuration of the Server. The following are the types of errors a user might get with the HP Server.
· Built-in diagnostic error messages.
· BIOS and other error messages. These are errors detected by the system BIOS outside the built-in
diagnostics or application errors.
To see the Power On Self-Tests (POST):
· The HP Server must be functionally able to run the diagnostics.
· The video system must be functional.
· The keyboard must be functional.
NOTE
The BIOS ROM version number is displayed on the monitor screen during power-up.
WARNING
You should always turn off the power and disconnect the power cord to the Server before
attempting to remove the cover and touch the internal components. Failing to do so can
expose you to electric shock and the Server’s components to damage. The power switch
does NOT turn off standby power, so disconnect the power cord to turn off standby
power.
Power-On Self Test (POST)
The diagnostics (Power-On Self-Test “POST”) run automatically each time the Server is powered on. These
diagnostics, which reside in the BIOS ROM, isolate server-related logic failures and indicate the board or
component that needs to be replaced, as indicated by the error messages. Most Server hardware failures will
be accurately isolated by the diagnostics.
There are two types of error messages:
· Power-on self-test (POST) messages – These text messages display in normal video (white text on
black background). If a text message error occurs during the POST, details of the error are displayed.
Follow the instructions on the screen. Samples of these messages appear in Table 4-1.
· Beep Codes – These are a series of audible beeps, which occur during the boot process before the video
display can initialize allowing the visual messages of the POST routines to appear. If you hear a series
of audible beeps before the video appears on screen, refer to the beep codes listed in Chapter 5, “Error
Messages.”
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Chapter 4
Diagnostics
No Error Messages Displayed
General Checks:
1. All external cables and power cables are firmly plugged in.
2. The power outlet is working.
3. The server and monitor are turned on. (The power-on indicator should be illuminated.)
4. The display’s contrast and brightness settings are correct.
5. All internal cables are properly connected and all boards firmly seated.
6. Verify that the processor and its heat sink-fan are fully seated in its socket on the system board.
7. Verify that the Memory is installed correctly and fully seated.
8. Verify that the slots and tabs are aligned in the DIMM connector.
After Installing an Accessory:
1. Turn off the monitor, the server, and any external devices.
2. Unplug all cables from the power outlet.
3. Open the side panel.
4. Check the following:
a. If you have installed an accessory board, verify that the board is firmly seated in its slot and any
switches or jumpers on the accessory board are properly set.
Refer to the documentation provided with the accessory board.
b. Check all internal cabling and connections.
c. If you have changed any switches on the system board, verify that each one is properly set.
NOTE
Only two of the eight switches on the configuration switch are used.
5. Close the side panel and connect all cables.
6. Turn on the monitor and server.
7. If the server still does not work:
a. Repeat steps 1, 2, and 3 of this section.
b. Remove all accessories, except the primary boot hard disk drive.
c. Close the side panel and connect all cables.
d. Turn on the monitor and the server.
e. If the server now works, replace the boards and accessories one at a time to determine which one is
causing the problem.
POST Error Messages
If you get a POST text error message in reverse video, details of the error are provided on the screen.
Recommendations for troubleshooting are sometimes displayed along with the error message or by pressing
Enter.
If the server starts, but POST still reports an error message, clear the CMOS configuration, as described later
in this chapter.
NOTE
50
HP recommends you correct the error before proceeding, even if the server appears to
start successfully.
Chapter 4
Diagnostics
Table 4-1 describes typical POST text errors and the corrective action you may take to remedy the problem.
Table 4-1. POST Error Messages
Message
Operating system not found
Corrective Action
· Verify that the desired boot drive has power and its SCSI cable is
connected.
· Verify that the SCSI cable is securely plugged into the SCSI
connector on the system board.
· Verify that the boot device is enabled in the Setup Utility under the
Security menu.
· Verify that the boot device has an operating system installed.
If the problem persists, contact your HP support organization.
Keyboard error
Verify that the keyboard is connected to the correct connector (not the
mouse connector) at the rear of the server.
If the problem persists, replace the keyboard or contact your HP support
organization.
Mouse error
Verify the mouse is connected to the correct connector (not the keyboard
connector) at the rear of the server.
If the problem persists, replace the mouse or contact your HP support
organization.
If no message appears (screen
is blank)
· If no text or messages appear, listen for the beep codes. Refer to the
Service manual on the HP Server Online Documentation CD-ROM.
· If no message appears but the server stops after POST, verify that
the DIMMs are correctly installed.
If a configuration error occurs
System CMOS checksum bad
If a server configuration error is reported during the startup routine, clear
the CMOS memory as described in Chapter 6, “Troubleshooting” and
restart the server.
· Press F2 to run Setup.
· Change settings as required.
· Choose the Exit option, selecting Save Changes and Exit to save the
new settings.
The server should reboot.
Clearing the CMOS and Passwords
You may need to clear the BIOS configuration (CMOS) if the configuration has been corrupted, or if
incorrect settings made in the Setup Utility have caused error messages to be unreadable.
1. Power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. To clear the CMOS memory, set configuration switch 5 to the ON position.
To clear passwords, set configuration switch 6 to the ON position.
See Figures 4-1 and 4-2.
5. Replace the left side cover and reconnect only the power cord.
6. Power up the Server.
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A message indicates that the configuration has been cleared.
7. Power down the Server and disconnect the power cord.
8. Remove the left side cover.
9. Set the CMOS/Password switch to the OFF position to retain the configuration.
10. Replace the left side cover and reconnect the power cord and all data cables.
11. Power up the server.
12. Run the Setup program by pressing F2.
13. Press F9.
The CMOS default values are automatically downloaded and saved.
14. Press Esc to save the configuration and exit from the Setup program.
Figure 4-1. Location of Configuration Switches
Figure 4-2. Configuration Switch Positions
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Chapter 4
Diagnostics
HP Server Diagtools
The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design,
diagnostic software executes simple tests of each hardware component. Usually, such tests assure the
hardware is not the source of Server problems. This allows the user to eliminate hardware as the cause of the
problem and to focus on operating system configuration parameters, network connections, and application
software configuration parameters as the source of the problem.
If hardware problems are confirmed, the diagnostic software program can sometimes detect and diagnose the
system or specific Server component causing the problem. In addition, diagnostic tools can capture
information that allows support personnel to quickly assess the condition of the Server.
In order to be effective, diagnostic software tools must be used in the context of a wider troubleshooting
procedure.
HP Diagtools Capabilities
HP Diagtools for HP Servers is a set of off-line diagnostic tests, including tests for system and processor
components, memory and storage elements, ports, and input/output devices. Diagtools is supplied on the HP
Startup CD-ROM.
The HP Diagtools Utility is run from the Startup CD-ROM, which is a bootable CD-ROM when inserted into
the CD-ROM drive and the Server is rebooted. A basic suite of tools checks key Server components, and a
menu of advanced tests is available for in-depth testing.
Diagtools has the ability to test the following components:
· System board
· Processor
· Memory modules
· Hard disk drives (HDD)
· Flexible disk drive (FDD)
· Keyboard
· Parallel ports
· CD-ROM drives
· Video monitor
Diagtools is an off-line diagnostic. Off-line diagnostics do not use the main network operating system (NOS)
of the HP Server. The alternate Diagtools OS has far fewer features than the full-fledged NOS. Thus, its
capabilities are limited to a set of basic tests and a series of advanced tests. In addition, Diagtools does not
use any tests that might write over and destroy user data. Tests that require user inputs or decisions are left to
the advanced series of tests.
You can use Diagtools to perform the tasks listed below:
· Display a high-level inventory of the Server under test
· Save and print a detailed inventory of hardware components
· Conduct a basic test of components listed in the Server inventory
· Display “PASSED” or “FAILED” overall results of basic tests
· Record detailed test results of basic Server tests
· Display a menu of advanced tests
· Select and run one or a series of advanced tests
· Add the record of results of advanced tests to the record of basic tests
· View a list to locate the meaning of a specific error code
· View one or more steps to help confirm and isolate error conditions
· Browse the support ticket, which contains the detailed inventories and test results
· Add comments to the support ticket
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Diagnostics
About Error Messages
A hexadecimal number designates each error message reported by Diagtools; a short note on the type of
error; and a list of one or more steps the user can take in response. When you run a test, it exercises many
aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are
encountered rarely, if ever.
Error codes can be viewed on line from the Diagtools User menu within the advanced series of tests, or you
can refer to Chapter 3 of the HP Server Diagtools Error Reference and User Guide.
Advantages and Limitations of Hardware Diagnostics
Off-line diagnostic software is useful in making sure the hardware has been eliminated as the cause for
possible Server problems. Such diagnostic tools can easily be shipped with a server, and they are relatively
easy to use.
Only experienced personnel knowledgeable of its limitations should use off-line diagnostic software.
Some limitations are:
· Booting the Server from the Startup CD-ROM
· No access to operating system error logs, since the OS is not operating at the same time as the
diagnostic tools
· Limited ability to test only a single component at a time
· Inability to indicate problems with wrongly configured Servers or the network
HP Toptools
HP Toptools is the browser-based management software that provides remote administration and monitoring
of critical server components. Toptools (with the server component) provides vital information for the fastest
troubleshooting and proactive management of your HP Servers. Processors, memory, storage, and NICs are a
few examples of the components managed by Toptools.
Toptools is included with every HP Server and should be installed to help your service provider troubleshoot
your HP Server. Toptools is located on the HP Toptools CD-ROM.
You can also download the Toptools software and documentation from the Toptools Web Site at:
http://www.hp.com/
Some of the features of Toptools include:
· Notification of problems with key hardware components, including memory, disk drives, SCSI
controllers, and NICs
· Unified event log to review a complete history of server activity in one place
· Predictive disk problem warning backed by HP’s pre-failure warranty replacement
· Disk capacity threshold alert and usage tracking
· View of critical server inventory information, such as the BIOS version, driver and firmware versions,
PCI slot contents, and serial and parallel ports
· Easy linkage with leading management platforms, including HP OpenView Network Node Manager and
Computer Associates’ Unicenter TNG and Tivoli products
· HP Toptools AutoAlert provides proactive warning of problems and advice on quick resolution through
a friendly “traffic light” user interface
· Support for DMI 2.0, which provides the same Desktop Management Interface inventory information
for servers as for desktop PCs
54
5 Error Messages
This chapter describes the POST error and beep codes that may occur during the boot process or normal
operation of the HP Tower Server tc2110.
Power-On Self Test (POST) Error Messages
A POST error message displays if an error condition occurs during the boot process of the HP Server tc2110,
providing the video display and supporting circuitry are functioning. The following is an example of a post
error message:
Error message 1 of 1: Error code 0103
Keyboard not detected – Keyboard error
Some POST error messages include recommendations for troubleshooting or require that you press Enter to
display recommendations.
NOTE
Do not remove or replace parts until you have reviewed the troubleshooting checklist in
Chapter 6, “Troubleshooting.”
Beep Codes
If the POST routines cannot display messages when an error occurs before the video display is initialized, the
HP Server emits a buzzing sound followed by a series of beeps. If you get a blank screen on boot, but hear
beeps, count the beeps and refer to the table below to interpret their meaning. If you miss the beep code, turn
off the HP Server, press the on/off power button for five seconds or more, and then listen for the signal again.
Number
of Beeps
Meaning
0
System OK.
If there is a buzzing sound:
· If you push the power button for more than 5 seconds, this is
normal; there is no error.
· The power button may be stuck.
If there is no buzzing sound, the server has no power. This could mean:
· Server is not connected to power.
· Power supply failure.
· System board failure.
1
Processor absent, not correctly connected or ZIP socket not closed.
2
Power supply is in protected mode.
3
No memory, bad memory modules, incompatible memory module.
4
Graphics card problem.
5
PCI device initialization failure.
6
Corrupted BIOS. You need to activate crisis recovery procedure.
7
BIOS terminal error.
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Maintenance and Troubleshooting
6 Maintenance and Troubleshooting
Preventive Maintenance Procedures
Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc2110. Be
sure to turn off power to the server when cleaning it.
Preventative Maintenance Procedures
Component
Time Frame
Maintenance Procedure
Keyboard
Regularly
Dust with a damp, lint-free cloth. Lock the keyboard if there
is that option on the HP Server; otherwise, power off the HP
Server before cleaning.
Monitor screen
Regularly
Use HP Video Screen Cleaner or other appropriate monitor
screen cleaner.
Mouse
Regularly
The ring surrounding the trackball on the bottom of the
mouse opens and closes. Remove the ring and keep the
trackball free of dirt. Do not use solvent to clean. Use a
damp, lint-free cloth.
Tape drive heads
Monthly
Use the recommended cleaning method noted in the device’s
manual.
Cooling fans and grilles 6 Months
CAUTION
Check functions of cooling fans and clean the intake
openings on the chassis. Be sure to power off and unplug the
HP Server before cleaning. Use an industrial static-free
vacuum cleaner to remove the dust and lint.
Do NOT use petroleum-based cleaners (such as lighter fluid or cleaners containing
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could
damage the keyboard's plastic surfaces.)
HP recommends the periodic cleaning of tape drive heads, capstans, and guides on the HP tape drive units
and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure
prolongs tape and head life and helps reduce read/write errors due to dust and oxide. Call the HP Customer
Support Center or check HP’s Storage website for further information for preventative maintenance
information on the HP tape drive.
Troubleshooting Tools
If you are having problems installing your HP Server, there are a number of tools available for
troubleshooting.
The HP Server Online Documentation CD-ROM contains the following tools:
· Troubleshooting Information
· Parts Information
· List of Error Messages
· List of Beep Code Error Messages.
· DiagTools - The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) provides the
DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and
execute the utility. The HP DiagTools Utility will automatically launch.
Got to HP’s web site at www.hp.com to access the most comprehensive support material.
· Latest support news – Product and support information on HP Servers.
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· Drivers and software downloads for HP Servers.
· HP Instant Support – Fast, web-based support that is automated and provides quick diagnosis and
resolution of most computing problems.
· Step-by-step guides and documents on the Instant Support site for system troubleshooting and
information.
· Technical information – Data sheets, application notes, configuration guides, installation tips, product
papers, reference material and more.
· Compatibility Information – HP Accessories, OS/NOS, HP and third-party products.
· Manuals – Easy installation and configuration manuals for the HP Server.
· Parts and Service – Information on replacement parts, exploded views, and configuration.
· Tape backup support – Support for HP’s SureStore Tape Backup products.
Other Support Information
· HP Server Registration
· Training Programs – HP STAR worldwide training and certification program.
· Warranty and enhanced services – Your guide to services for your HP Server.
· Proactive Notification – HP will email your customer information when it is available.
· Contacts – How to get help or provide feedback.
If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the
topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by
referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided
with the HP Server.
Troubleshooting
WARNING
Before removing a cover, always disconnect the AC power cords. Disconnect them to
avoid exposure to high energy levels that may cause burns when parts are short-circuited
by metal objects such as tools or jewelry. Disconnect the telephone cables to avoid
exposure to shock hazard from the telephone ringing voltages.
WARNING
Do NOT operate the HP Server for more than 10 minutes with any cover (including
power supplies and disk drives) removed. Otherwise, damage to system components may
result due to improper cooling airflow. However, you can safely remove a cover while
the HP Server is running to remove and replace PCI hot-plug boards. For any other
service activity requiring access to the system board or power distribution board, power
down the HP Server and observe all safety precautions.
· For problems with the disk array controller board, refer to the appropriate HP NetRAID manual.
· For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the
HP website at:
www.hp.com/toptools
· For general information on HP Server products, refer to:
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www.hp.com and search for the specific product. These instructions do not generally cover third-party
components or devices. Refer to the documentation that comes with the third-party device for diagnostic and
troubleshooting information.
CAUTION
Always wear an antistatic wrist guard when working inside the HP Server.
· Ensure the HP Server is properly configured. Many HP Server problems are the result of incorrect
system and SCSI subsystem configuration settings.
· Check the system BIOS Setup Utility by pressing F2 during the boot process.
· Check the SCSI configuration or the disk array configuration by entering the controller’s setup utility.
· Boot to the HP Server Startup CD for access to configuration tools to help setup the HP Server.
· If it is a network-related error, determine if the user has enough memory and hard disk drive capacity.
Run the diagnostics for the NIC. Consult with the network operating system manual.
· If it is a hardware error, follow the instructions to log users off the LAN and power down the HP Server.
Reboot and watch for any POST error messages and listen for any beep codes as the HP Server goes
through POST then look up the error message in Chapter 5 of this Service manual. If the HP Server
passes POST, the HP DiagTools Utility can be used to further test the hardware.
· Use HP DiagTools Utility whenever possible to detect hardware problems. Insert the HP Startup CDROM into the CD-ROM drive and reboot the HP Server. Run HP DiagTools from the Startup CD-ROM
and verify the Server’s hardware integrity.
Besides HP Server DiagTools, use the standard set of tools recommended for troubleshooting:
· HP Server Assistant (NSA): This is a customizable software toolset that helps monitor and manage HP
Servers over the network from and HP OpenView console. The NSA software has a server part and a
management console, or client part.
· Toptools: HP Instant Toptools provides a set of web-based management tools that can be used to
maintain and control the HP Servers that are running Microsoft Windows 2000, Novell
NetWare/IntranetWare, or SCO UNIX.
Troubleshooting Checklist
1. Verify the error. Make sure it is not an erroneous error message. Is the error repeatable? Is the error
message seen affecting the HP Server’s operation or performance?
2. Always change only one component at a time.
3. Always check the most recently added items added, both hardware and software. Remove any thirdparty components.
4. Make sure the HP Server BIOS is updated to the latest version posted to HP’s external website.
Flashing/updating the system BIOS and clearing CMOS will resolve many different issues.
5. Make sure the firmware for the hard drives are kept current. Download and run the Hard Disk Drive
Firmware Utility to verify if hard drive firmwares need to be updated. This utility is available from HP’s
external website.
6. Make sure all firmware/BIOS revisions on any controllers are kept current.
7. Use only HP-provided drivers for any HP devices used in the HP Server. This includes using HP drivers
for the initial installation of any NOS (Network Operating System) that is supported on the specific HP
Server.
8. Check all cable and power connections, including those in the rack. If the HP Server is not powering on,
unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the
HP Server. Check for normal operation.
9. Verify that all cables and boards are securely plugged into their appropriate connectors and slots.
If the problem still persists:
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10. Simplify the HP Server’s configuration. The minimum required:
· Monitor
· Keyboard
· Mouse
· 1 hard drive (may need to disconnect for hardware troubleshooting)
· CD-ROM and Flexible disk drive (may need to disconnect for hardware troubleshooting)
11. Reconnect the power cords and power on the HP Server. If operational, power back down and reinstall
one component at a time and power on the HP Server after the installation of each component to try and
determine which component is causing the problem.
If the problem persists, call the HP Customer Support Center for further troubleshooting assistance.
BIOS Reset/Update/Recovery
Should you experience compatibility or stability issues with the HP Server, HP recommends starting the
troubleshooting by first updating the system BIOS, which may fix the current problem. If the BIOS has
become corrupt, it is possible to perform a BIOS reset, recovery, or update to correct the condition. A BIOS
update/recovery diskette is created when the most current BIOS is downloaded from the HP Web site to be
used in flashing the BIOS on the server. To perform a reset, an update, or a BIOS recovery, perform one of
the following procedures.
BIOS Reset
If the HP Server needs the BIOS settings set to the factory defaults (the HP recommended values) due to
possible corruption, perform the following steps. The default values have been selected to optimize the HP
Server’s performance.
NOTE
It is recommended that the system’s setup and configuration settings be noted before
resetting the system to the defaults in the BIOS Setup Utility.
1. Reboot the HP Server in a normal manner and press <F2> to enter the BIOS Setup Utility.
2. Press <F9> to load default values.
3. Press <F10> to save changes and exit the BIOS Setup Utility.
BIOS Update/Recovery
Use this procedure to update the HP Server system BIOS with the latest BIOS version. HP regularly posts a
new version of the HP Server BIOS on the website to improve the HP Server’s performance.
1. Provide a blank, formatted 3 ½" floppy disk.
2. Insert this diskette to any Windows PC with HTML browser and a connection to the Internet.
http://www.hp.com
3. Locate and download the latest HP Server BIOS to the PC’s hard drive. Find the file that was
downloaded and double-click on the file and follow the instructions to extract the file to the floppy disk.
This downloaded BIOS on the diskette becomes the BIOS update diskette.
4. Boot the HP Server with the BIOS update diskette in the flexible disk drive. The BIOS Utility Update
program will start and you will be prompted to update the system BIOS.
5. After the BIOS update is complete, remove the BIOS update diskette and then reboot the HP Server.
6. Press <F2> to enter the BIOS Setup Utility and make the necessary changes needed in the BIOS Setup
Utility, press <F10> to save the changes and exit the utility.
7. Label, date, and save this flexible diskette for use as a BIOS Recovery diskette.
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NOTE
Maintenance and Troubleshooting
If you do not have convenient access to the Internet, you can create a BIOS
Update/Recovery diskette from the HP Startup CD-ROM. Please note that these CDROMs may not provide the most recent BIOS. To create the BIOS Update/Recovery
diskette, run the Startup CD-ROM on any Windows PC with an HTML browser and
follow the menu instructions.
Password Problems
The only way to resolve the issue of a forgotten Supervisor password is to clear the password by using the
appropriate dipswitch on the system board. Refer to the appropriate section in this manual for the location of
the password dipswitch..
Supervisor Password
1. Power off the HP Server. Remove the covers and locate the password dipswitch and move to the
opposite position.
2. Power on the HP Server. When the memory count appears on the screen, power off the HP Server.
3. Move the password dipswitch back to the original position.
4. Power on the HP Server. The system BIOS Setup Utility will allow access to it now without having to
enter any password.
5. A new Supervisor password can now be set from the system BIOS Setup Utility.
User Password
If you need to reset the User password and you know the Administrator password, perform the following
steps:
1. Restart the HP Server.
2. During the boot process, press F2 to start the system BIOS Setup Utility.
3. Enter the Administrator password and once in the Setup Utility, go to the Security menu.
4. Scroll to the User Password field, and press ENTER on SET USER PASSWORD.
5. Enter the Administrator password as the old/current password and press ENTER.
6. Enter the new User password and press ENTER.
7. Reconfirm the new User password and press ENTER. This sets a new User password.
8. Exit out of the Setup Utility and save the changes to save the new password.
NOTE
If you have forgotten the Supervisor or the User, your HP Server will function normally,
but you will not be able to access the system BIOS Setup Utility until the password
dipswitch is moved and reset.
Clearing the BIOS Configuration
NOTE
It is recommended that the system’s setup and configuration settings be noted before
clearing the BIOS configuration as this will reset all settings back to the default.
The HP Server tc2110 system BIOS configuration (CMOS) may need to be cleared if the configuration has
become corrupt or if incorrect settings were made in the BIOS Setup Utility.
1. Power off the HP Server tc2110.
2. Remove the left side cover.
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3. To clear the CMOS memory, set the configuration switch 5 to the ON position.
Configuration and Password Switch Location
4. Power on the HP Server tc2110. A message indicates that the configuration has been cleared.
5. Power down the server.
6. Set the CMOS switch to the OFF position.
7. Replace the cover and power on the server.
8. On boot, press F2 to enter the system BIOS Setup Utility.
9. Make any necessary changes then press F10 to save and exit.
“Operating System Not Found” Message Appears
At the end of POST, if the HP Server states “Operating System Not Found”, check the following:
1. Check for a non-bootable diskette in the flexible disk drive. If found, remove the diskette from the disk
drive.
2. Check for a tape in the tape drive. If found, remove the tape cartridge from the drive.
3. Power on the HP Server. If the message still appears, reboot the HP Server and when prompted, enter
the system BIOS Setup Utility and check that the device boot order is correct.
4. If a disk array controller is being used and the NOS is installed on a hardware array/container, verify
that the array/container is in an optimal state by accessing and checking the disk array controller’s setup
utility during startup.
5. Boot to a DOS boot disk and check the partitions to make sure the primary partition is active.
If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance.
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Server Stops or Hangs While Starting Up
Typically, if the HP Server hangs before the end of POST completes, the problem is possibly a hardware
problem or failure. If the HP Server hangs after POST completes, the problem is possibly due to an
incorrectly configured or corrupt driver, operating system, application program, or a media (disk drive) error.
If the HP Server stops working or hangs starting up:
1.
2.
Review the Troubleshooting Checklist at the beginning of the chapter before continuing.
Try to verify exactly where the HP Server is stopping during POST. For example: is the HP Server
stopping at the memory count or on a SCSI controller? Look for any error messages and listen for any
beep codes and make note of them for further assistance in troubleshooting the problem.
3.
If the failure persists, verify there is not a hardware problem by running HP DiagTools.
If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance.
Power Problems
NOTE
The HP Server supports the ACPI (Advanced Configuration and Power Management
Interface) standard, which is a key component of a NOS's directed power management.
The supported features are only available when an ACPI-compliant NOS is installed on
the Server.
Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify
that the HP Server tc2110 is not in a sleep mode. A steady AMBER power LED indicates
the HP Server tc211o is under ACPI and in a sleep state.
1. Verify the HP Server’s power cord is plugged in to a known good power source.
2. Is the On/Off/Sleep LED on the front of the HP Server tc2110 a steady green, which indicts it is getting
power?
3. Remove the HP Server form any UPS or PDU and connect the HP Server directly to a power source.
4. Verify the AC power source is good:
a. Verify the circuit breaker for the AC power outlet.
b. If the breaker was off, verify all devices connected to the HP Server share the same circuit breaker
and are the only devices on it.
c. Reset the circuit breaker after reconfiguring the devices if needed.
d. Verify the AC power outlet is not faulty by plugging in a known good device.
e. Verify the DC power supply cable connected to the system board.
5. If the fans (system, power supply, and processor heat sink) are not audible and the above steps are
verified:
a. Disconnect the power cord/s for five minutes in order to reset the power supply’s circuitry.
b. With the power cord/s disconnected, remove the HP Server cover.
CAUTION
Always wear an anti-static wrist guard when working inside the HP Server.
c. Remove all the accessory boards, including any hard disk drive controller board or video board.
Disconnect all mass storage power cords and cables.
d. Plug the power cord/s back in and turn on the HP Server.
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e. If power is still not getting to the HP Server, the power supply may be faulty.
Contact the HP Customer Support Center for further assistance before replacing any parts.
Video/Monitor Problems
NOTE
The HP Server supports the ACPI (Advanced Configuration and Power Management
Interface) standard, which is a key component of a NOS's directed power management.
The supported features are only available when an ACPI-compliant NOS is installed on
the Server.
Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify
that the HP Server tc2110 is not in a sleep mode.
NOTE
Take appropriate electrostatic discharge precautions prior to working inside the HP
Server.
These are basic guidelines for troubleshooting video issues. They are arranged in such an order as to be used
progressively. The HP Server should not be re-populated with components until video is produced. For each
step taken, be certain to unplug the power for 30-60 seconds prior to powering the HP Server back on. For
each power up attempt, allow at least 60 seconds for the HP Server to produce video.
NOTE
If using a third-party video controller card and the onboard video controller (if applicable)
was disabled, remove this controller card, connect the cable to the onboard video
controller then clear the CMOS. This re-enables the onboard video. For instructions on
clearing CMOS, refer to the HP Server Operations and Maintenance Guide.
1. Test the monitor on another machine to verify the monitor is not faulty.
2. Disconnect the HP Server from any console switch box during troubleshooting. Connect a known good
monitor, keyboard, and mouse to the HP Server to troubleshoot.
3. Verify that the AC power source is good. If suspect, try another power source.
NOTE
Verify that any fans and hard drives are spinning up. If no fans or drives are spinning up,
see previous section on Power Problems.
If there is still no video:
4. Power off the HP Server and unplug form the power source and remove the covers.
5. Locate and toggle the “CLEAR CONFIG” switch to the “ON” position.
6. At the same time, check the processor speed switches to verify that they are set correctly.
7. Plug the HP Server into a power source and power on the HP Server. Quite often, just toggling the
“CLEAR CONFIG” switch will restore video.
If there is still no video:
8. Power off the HP Server and unplug form the power source.
9. Remove all PCI controller cards.
10. Reseat the AGP video controller in the AGP slot.
a. Disconnect power and SCSI connections from tape drives and hard drives.
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b. Disconnect IDE and flexible disk drive cables.
c. Take the HP Server down to base memory (1 DIMM) and reseat that DIMM.
d. Plug the HP Server into a known good power source and power on the HP Server.
e. If video returns, reinstall the removed components one at a time back into the HP Server. One of the
removed components may have been causing the no video problem.
f. After all the components are reinstalled, reset the HP Server’s BIOS configuration switch back to the
appropriate setting.
If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before
replacing any parts.
Configuration Problems
The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration
Information is Frequently Lost
WARNING
There is a danger of explosion if the battery is incorrectly installed. For your safety,
never attempt to recharge, disassemble, or burn the old battery. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer's instructions.
NOTE
Configuration information is saved in the CMOS on the system board. The CMOS battery
is the power source that saves this information.
1. If the HP Server frequently loses the time and date, clear the CMOS and flash the system BIOS to the
latest revision. See the previous section in this chapter for Clearing the BIOS configuration and updating
the system BIOS.
o After performing the BIOS flash, on reboot, enter the BIOS Setup Utility (<F2> during POST when
prompted) and set the date and time.
o Exit out of the BIOS Setup Utility making sure to save changes before exiting.
o See if this resolves the issue.
2. If this does not resolve the issue, boot to the Startup CD and set the date and time from the appropriate
menu. See if this resolves the issue.
3. If this does not resolve the issue, replace the CMOS battery. The battery is attached to the system board.
o Turn off AC power to the HP Server.
o Unplug the HP Server’s power cords from the power source.
o Remove the covers and locate the CMOS battery on the system board and replace the battery.
o Power on the HP Server, and set the date and time from the BIOS Setup Utility (<F2> during POST
when prompted).
o Exit out of the BIOS Setup Utility, making sure to save changes before exiting.
On reboot, see if the issue is resolved with the good battery in the HP Server. If this still does not resolve the
issue, please contact the HP Customer Support Center for further troubleshooting assistance before replacing
any parts.
Printer Problems
If the printer does not work, do the following:
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1. Verify that the AC power cord is plugged into the power source and the printer.
2. Ensure the printer power switch is ON and the AC outlet is working.
3. If the printer is plugged into a multiple-outlet box, make sure the switch on the outlet box is turned on
and the circuit breaker (if applicable) is not tripped.
4. Ensure the printer is online and available for printing.
5. Verify the correct cables are being used and that the cables are connected properly. Make sure the cable
pins are not bent.
6. Try a known good cable.
7. If the printer’s parallel date cable is plugged into the HP Server after the server is on, reboot the HP
Server.
8. Examine the printer for a paper jam.
9. Run the printer self-test. Refer to the printer’s manual for instructions.
10. Ensure the correct port setting when configuring the printer.
11. Run the system BIOS Setup Utility (<F2> on POST when prompted) to verify the I/O port status. Make
sure it is not disabled.)
12. Test another peripheral from the HP Server’s parallel port to ensure functionality.
If the printer still does not work, contact the HP Customer Support Center for further assistance.
The Keyboard Does Not Work
NOTE
Use only an HP-Approved Keyboard as others may not work correctly.
If the keyboard does not work or a character is not displayed when a key is pressed:
1. Ensure that the keyboard is not locked, if the HP Server has this feature.
2. Ensure that the keyboard cable connections at the rear of the HP Server and at the back of the keyboard
are secure.
NOTE
Make sure the keyboard is plugged into the keyboard port and not into the mouse port in
the back of the server.
3. If the KVM switchbox is used with this HP Server, remove the keyboard and plug the keyboard directly
into the keyboard port of the HP Server.
4. Try replacing the keyboard with a known good keyboard, and then reboot the HP Server.
5. If there is a keyboard extender cable, make sure the connection is secure or remove the extender and
plug the keyboard directly into the HP Server.
If the problem persists, contact the HP Customer Support Center for more troubleshooting steps before
replacing any parts.
The Mouse Does Not Work
The HP Server automatically detects a mouse when one is installed. If the mouse or other input device is not
working, check the following:
1. Verify that the mouse cable is properly and securely connected to the HP Server or KVM switch box.
2. If a KVM switch box is used with this HP Server, remove the mouse and plug the mouse directly into
the mouse port on the HP Server.
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NOTE
Make sure the mouse is plugged into the mouse port and not the keyboard port.
3. Ensure that the mouse port does not have a resource conflict with another device. Use the system BIOS
Setup Utility (F2) to check.
4. Ensure that the correct mouse driver has been installed onto the boot drive. Refer to the mouse
installation manual or the operating system manual.
5. Replace the mouse with a known good mouse.
If the problem persists, the system board may need to be replaced. Contact the HP Customer Support Center
for further troubleshooting assistance before replacing any parts.
Flexible Disk and Flexible Disk Drive Problems
If the HP Server cannot boot from, write to, or format a flexible disk, do the following:
1. Try booting from a known good flexible disk.
2. If there is a bootable CD in the CD-ROM drive, remove it. By default, the CD-ROM drive is first in the
boot order, so if there is a CD-ROM disk in the drive, the HP Server will not boot to a bootable flexible
disk.
3. Select the system BIOS Setup Utility (<F2> on POST when prompted) and verify the mass storage
configuration is correct.
NOTE
If for some reason the system BIOS Setup Utility cannot be accessed, clear the CMOS.
See Clearing BIOS Configuration previously in this chapter.
4. Ensure the disk is not write-protected.
5. Ensure that the disk drive is trying to be accessed. Look for an activity light on the drive.
6. Try another flexible disk.
7. Boot to the HP Navigator CD and try creating a disk form the Diskette Library. This will eliminate the
NOS causing the problem since the Navigator is only using DOS.
Flexible Disk Drive Problems
1. Verify that the internal drive cables are securely attached and functional by inspecting the cables and
reseating the connections at both ends.
2. If the cables are securely attached and the drive still does not work, replace the cable with a known good
cable.
Environmental problems result from:
· Radiated Interference: sources include communications and radar installations, radio/TV broadcast
transmitters, and hand-held receivers.
· Airborne contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment
may result in intermittent disk errors.
If the problem persists, call the HP Customer Support Center for further assistance before replacing any parts.
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CD-ROM Problems
The CD-ROM Drawer Will Not Open
If the CD-ROM drawer fails to open when the Eject Button is pressed or with software commands, do the
following:
1. Turn off the HP Server.
2. To open the drawer, inset a pointed object, such as a paper clip, into the emergency eject hole and push
in about 1.75 inches (40 mm).
Insert
paper clip
3. Remove the disk and close the drawer.
4. After the disk is removed, start the HP Server and try to open the drawer again with the Eject Button or
software command.
If the drawer still will not open, call HP Customer Support for further assistance before replacing any parts.
The CD-ROM Drive is Not Working Properly
The CD-ROM drive provided with all the HP Server models is an IDE CD-ROM. If the CD-ROM drive does
not work, do the following:
1. Review the basic IDE installation guidelines to ensure a proper configuration.
2. In addition, check the following:
o Verify correct drivers are installed.
o Verify there is a CD-ROM disk in the CD-ROM drive.
o Verify the IDE Controller and devices are displayed during Power On Self Test (POST).
o Verify all internal drive cables are securely attached and functional.
3. Verify that the Local Bus IDE Adapter item is correctly configured in the Setup program:
o Power on the HP Server and press F2 to enter the BIOS Setup Utility when this option displays.
o Check that Both is selected in the Local Bus IDE Adapter field.
If the problem persists, contact the HP Customer Support Center for further troubleshooting steps before
replacing any parts.
NOTE
Check for Environmental Problems That Could Damage Disk Media and Disk Drive
Heads.
Environmental problems result from:
· Radiated Interference: sources include communications and radar installations, radio/TV broadcast
transmitters, and hand-held receivers.
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· Airborne contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment
may result in intermittent disk errors.
Server Will Not Boot From a CD-ROM Disk
1. Verify the CD-ROM disk is bootable.
2. Use the BIOS Setup Utility to verify that the CD-ROM Drive is first in the boot order. To do this:
o Reboot the server and run the (BIOS) Setup Utility (pressing F2).
o Scroll to the Boot menu.
o If necessary, move the CD-ROM up in the boot order list. This ensures the CD-ROM will boot
before any of the hard disk drives (IDE or SCSI).
o Save and exit the Setup Utility.
If the problems persists, contact the HP Customer Support Center for further troubleshooting assistance.
SCSI Problems
The SCSI Boot Controller BIOS Has Trouble Loading The Boot Logical Drive (NOS drive)
1. Verify the SCSI boot controller is bannering (displaying) on POST.
2. Ensure that the SCSI boot controller’s BIOS is enabled. Check this from the SCSI Setup Utility. To
access this utility, enter CTRL C when a Symbios controller banners on POST or CTRL A when an
Adaptec controller banners on POST.
3. Determine what the boot order is for the HP Server. To verify that the SCSI boot controller board is in
the correct position in the boot order, enter F2 on POST to access the system BIOS Setup Utility. The
boot order can be viewed and changed from this utility. If necessary, change the slot (if applicable) that
the SCSI controller is in to change the location in the boot order.
4. If the problem persists:
a. Clear CMOS and flash the system BIOS. See instructions previously in this chapter on the proper
procedure to do this.
b. Repeat step 3.
5. If you installed more than one SCSI controller, try disabling the BIOS on all other SCSI controller
except for the SCSI boot controller. This lets the SCSI BIOS for the boot controller load and prevents
conflicts with other SCSI controllers. If necessary, remove all the other SCSI controller boards except
the SCSI boot controller until the issue is resolved.
Contact the HP Customer Support Center for further troubleshooting assistance.
A SCSI Controller Does Not Work At Initial Installation
Many SCSI controller problems are caused by an incorrect configuration rather than by faulty hardware. If
the SCSI controller does not work after installation, do the following:
1. Verify the SCSI controller BIOS is bannering (displaying) on POST.
2. If more than one SCSI controller was installed, verify that each adapter is set to a separate BIOS address
or disable the BIOS on all of the other adapters except the boot controller.
3. Make sure there are no resource conflicts.
4. For each device on the SCSI controller, check:
o Each device has a unique SCSI address.
o Do not set any device to SCSI ID 7. This is usually the controller SCSI ID.
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If the SCSI banner still does not banner on POST, check the following:
NOTE
Wear an anti-static wrist guard when working inside the HP Server.
1. If the SCSI controller is an adapter board:
a. Power off the HP Server. Unplug the power cord from the power source and remove the covers.
b. Reseat the SCSI controller board in its slot.
c. Replace the covers, plug the power cords back into a power source, and power on the HP Server.
2. If the SCSI controller still does not banner on POST:
a. Do all the previous to power off the HP Server then move the SCSI controller board into another
slot.
b. If this still does not resolve the issue:
o Clear CMOS (See the previous instructions in this chapter on Clearing the BIOS Configuration.)
o Flash the system BIOS (See the previous instructions in this chapter on System BIOS Update.)
Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.
A SCSI Device Stops Working
If a SCSI device stops working:
1. Verify it banners on POST or is seen in the SCSI Select Utility.
2. Run DiagTools and verify:
a. SCSI Ids and any relevant switch settings.
b. SCSI bus information.
3. If an accessory board was added recently, check for a resource conflict between the new board and an
existing accessory boards.
a. Remove the board and restart the HP Server.
b. If this corrects the problem, the new board is either defective or it is trying to use a system resource
used by another SCSI controller board.
c. Try the accessory board in another slot.
4. Check for any recent changes or upgrades to the software. For example, has anyone moved, removed, or
changed the configuration files or drivers? Refer to the software documentation for more information.
5. If you suspect hardware failure and there are no system error messages, check each component
associated with the failure. Equipment failure is probably the most unlikely reason for a SCSI device
failure.
Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.
A SCSI Device Does Not Work After Installation
NOTE
The SCSI controller board supplied with some HP Servers come with a single channel
SCSI controller board and cannot support internal and external SCSI devices on the same
controller.
NOTE
Refer to the documentation provided with the SCSI device for any specific information
regarding installation.
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If a SCSI device does not work after installation, do the following:
1. If using a single channel SCSI controller for external devices, make sure not internal devices are
connected on the internal channel of the SCSI controller. HP does not support using both internal and
external connections on a single-channel controller, and a second SCSI controller board must be
purchased for use with the external SCSI device.
2. Verify the SCSI BIOS is being executed properly. The internal and external SCSI device controllers
display a banner during startup. The BIOS then checks for valid devices on the SCSI bus, and reports
which devices are found. If the SCSI devices are installed and configured correctly, a list confirming the
devices will banner on POST after the controller banners.
3. Verify the switch settings on the SCSI device/s are correct.
4. Verify each SCSI device is assigned a unique SCSI ID.
5. Ensure no SCSI device is set to SCSI ID 7. This SCSI address is generally used by the SCSI controller.
6. Ensure all installed SCSI controllers are configured correctly.
7. If the SCSI devices installed in an external connected to the HP Server operate in Ultra SCSI or FAST
SCSI mode, this may cause a problem. The SCSI controller board and the internal SCSI devices
normally provided with the HP Servers operate in Ultra 160 SCSI mode. The external SCSI devices
may be slowing down or causing the internal SCSI controller board to be ineffective and therefore nonoperational.
8. Check the SCSI cables for problems that may be caused by any recent HP Server maintenance,
hardware upgrades, or physical damage.
9. Check the system BIOS version to ensure it is the most recently issued version. The most recent version
is listed on HP’s website.
10. Verify the SCSI bus is terminated at both ends. By default, HP Server SCSI controllers in external
enclosures are terminated. When a device is connected to a connector on the SCSI bus, bus termination
for that connector is disabled. Verify the last device on the bus is terminated
NOTE
Some tape drives do not banner on POST but will show up in the SCSI BIOS Utility for
the controller and in the operating system.
Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.
Processor Problems
Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts
and if it appears that the HP Server tc2110 might be having a processor issue.
Memory Problems
NOTE
The HP Server tc2110 only supports HP 168-pin, PC 133 (133 MHz), 3.3V, unbuffered,
ECC SDRAM DIMMS
The memory modules used for the HP Server tc2110 are DIMMS.
1. Review the troubleshooting checklist from this manual before you continue.
2. If memory problems are being experienced, power the HP Server off and on gracefully. This performs a
“cold” restart rather than a “warm” restart by doing a CTRL-ALT-DELETE.
3. Verify that all the DIMMS are HP DIMMS.
4. Verify that all the DIMMS are the correct HP DIMMS for this particular HP Server.
5. Verify that all the memory is counted during the Power On Self Test (POST).
6. Run the HP DiagTools memory test.
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CAUTION
Wear an anti-static wrist guard when working inside the HP Server.
If the problem persists:
1. Power off the HP Server, unplug the power cord from the power source and remove the left side cover.
2. Locate and reseat the memory modules.
3. Plug the power cord back into the power source and power on the HP Server.
4. Verify that all the memory is counted during the Power On Self Test (POST).
If the problem still persists:
1. Power off the server and unplug the power cord for the power source.
2. Remove all but one DIMM.
3. Plug the power cord back into the power source and power on the HP Server.
4. If the error is not present, power off and unplug the server then add another DIMM, continuing this
process until all the DIMMS are installed or a failure occurs.
5. Verify the failure by reinstalling the DIMM by itself and attempt to duplicate the error.
6. Try the faulty DIMM in another memory slot to confirm that the slot is not defective.
7. Replace the defective DIMM.
Contact the HP Customer Support Center for further troubleshooting assistance if needed.
Network Interface Card (embedded or PCI) Problems
If the HP Server cannot connect to the network and all the LEDs are lit on the NIC:
1. Verify that there are no resource conflicts between the NIC and any other accessory. Do this from the
system BIOS Setup Utility (<F2> on POST when prompted).
2. Reboot the HP Server and log into the NOS.
3. Ensure the latest and correct HP drivers are being used for the NIC.
4. Ensure the port on the switch or hub (or other device) has the same speed and duplex settings as on the
NIC.
CAUTION
Setting an incorrect duplex mode can degrade performance, cause data loss, or result in
lost connections.
5. Test the NIC as directed in the installation tasks for each NOS. This information is in the HP Server’s
Installation Manual. Also check the README files on the support driver’s disk.
6. Use the PING command to verify TCP/IP configuration.
a. Ping the IP address of the default gateway. If the PING command fails, verify that the default
gateway IP address is correct and that the gateway (router) is operational.
b. Ping the IP address of a remote host (a host that is on a different subnet). If the PING command fails,
verify that the remote host IP address is correct, that the remote host is operational, and that all of the
gateways (routers) between this computer and the remote host are operational.
7. Directly connect two devices (with no hub, switch, or other device) using a “crossover” cable. PING the
other computer’s IP address.
NOTE
The PING command uses Internet Control Message Protocol (ICMP) Echo Request and
Echo Reply messages. Packet filtering policies on routers, firewalls, or other types of
security gateways might prevent the forwarding of this traffic.
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LEDs are not lit on the NIC
No lit LEDs probably indicates a bad network cable, hub connection, or other network error.
1. Ensure that the cabling is installed correctly:
a. Try another known good network cable.
b. Try another network connection (another hub, switch, etc.)
c. Connect the NIC to a known good network connection.
If there are still no lit LEDs, do the following:
2. Power off the HP Server and unplug the power cord/s from the power source. Remove the left side
cover.
NOTE
The HP Server tc2110 has an integrated NIC so skip the following steps unless a PCI NIC
is installed in the server.
CAUTION
Always wear an antistatic wrist guard when working inside the HP Server.
3. Locate the NIC and reseat it in its slot.
4. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server.
5. If the problem persists, perform previous step 2 and 3 but move the NIC to another slot.
6. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server.
If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before
replacing any parts.
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7 Replacing Parts
This chapter describes the removal and replacement procedures for the user serviceable components in the
HP Tower Server tc2110.
NOTE
The HP Server tc2110 is highly customer serviceable. All major parts are easily accessible
and replaceable.
Safety Information
Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you
and the server:
· Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive
Field Service Grounding Kit (HP 9300-1155).
· Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or
any electrical components on accessory boards.
· Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or
any electrical components on accessory boards.
· Do not wear clothing subject to static charge build-up, such as wool or synthetic materials.
WARNING
Hazardous voltages are present inside the server. Always remove AC power from the
processor and other associated assemblies while working inside the unit. Serious injury
may result if this warning is not observed.
Service Tools Required
Service of this product may require one or more of the following tools:
· Electrically Conductive Field Service Kit (P/N 9300-1155)
· CE Peripheral Exerciser Disk Kit (45935-63210)
· Datacomm Test Hood, 9-pin (24540-60010)
· Datacomm Test Hood, 25-pin parallel (24540-60011)
· 1/4 inch Flat Blade Screwdriver
· T-15 Torx® Screwdriver
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Mass Storage Devices
Figure 7-1. Mass Storage Device Locations
Removing the Flexible Disk Drive
1. If the Server is operating, power down the Server, and if necessary, backup mass storage devices.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. Remove the upper bezel.
5. At the rear of the flexible disk drive (FDD), carefully disconnect the power and data cables.
6. Remove the flexible disk drive:
a. Press in on both release tabs to release the FDD assembly.
b. Pull the FDD assembly out of the chassis.
c. Remove the two screws from the side of the FDD assembly.
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Figure 7-2. Removing the Flexible Disk Drive (FDD)
7. Remove the flexible disk drive from the tray.
8. Place the flexible disk drive in an anti-static bag.
Replacing the Flexible Disk Drive
1. If not already mounted, insert the new drive in the tray (pin side first), and then replace the side screws.
2. With the cable connectors toward the rear of the chassis, slide the FDD assembly all the way into the
chassis, until the FDD assembly snaps into place.
The flexible disk drive is only mounted in the top shelf (shelf 1).
3. At the rear of the flexible disk drive, carefully connect the power and data cable.
4. Replace the upper bezel.
5. Replace the left side cover.
6. Replace the external cables and power cord.
7. Power on the Server as described in Chapter 1, “Controls and Indicators.”
Removing the CD-ROM
16. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
17. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
18. Remove the left side cover.
Refer to “Opening and Closing the HP Server” in Chapter 3.
19. Remove the upper bezel.
Refer to “Opening and Closing the HP Server” in Chapter 3.
20. At the rear of the CD-ROM, carefully disconnect the power and data cables.
21. Remove the CD-ROM:
Press in on both release tabs to release the CD-ROM tray assembly.
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Pull the CD-ROM assembly out of the chassis.
Remove the four screws (two on each side) from the CD-ROM tray.
22. Place the CD-ROM in an anti-static bag.
Figure 7-3. Removing the CD-ROM
Replacing the CD-ROM
1.
Remove the CD-ROM from the shipping container.
2. Set the jumper on the back of the CD-ROM to “CS” (Cable Select). Refer to the CD-ROM
documentation for detailed instructions.
3. If not already mounted, place the CD-ROM into the CD-ROM tray and secure it using the four
screws.
4. Guide the CD-ROM tray into the chassis opening, with the cable connectors of the CD-ROM toward
the rear of the chassis.
The first CD-ROM must be mounted in the second shelf.
5.
Push the CD-ROM tray all the way into the chassis until the CD-ROM tray snaps into place.
The two release tabs should click when in place.
6.
At the rear of the CD-ROM, carefully connect the power and data cables.
The IDE CD-ROM uses one connector on the cable from the IDE-2 connector, leaving one connector
for an optional third hard drive in shelf 4 or an optional IDE device in shelf 3.
7.
Replace the upper bezel.
8.
Replace the left side cover.
9.
Replace the external cables and power cord.
10. Power on the Server as described in Chapter 1, “Controls and Indicators.”
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Removing a Backup Tape Drive
This procedure is used to remove the optional HP DAT 24i backup drive mounted in the third shelf.
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. At the rear of the backup tape drive tray, carefully disconnect the power and data cables.
5. Remove the backup tape drive tray by:
a. Pressing in on both release tabs to release the backup tape drive tray.
b. Pull the backup tape drive tray out of the chassis.
c. Remove the four screws (two from each side) securing the tray to the backup tape drive.
6. Place the backup tape drive tray in an anti-static bag.
Figure 7-4. Removing the Backup Tape Drive
Replacing a Backup Tape Drive
This procedure is used to replace the optional HP backup tape drive mounted in the third shelf. In SCSI
models, the optional HP backup tape drive may slow down access time for the Ultra-160 SCSI hard drives. If
this is the case, HP recommends adding another single channel SCSI controller to control the slower backup
tape drive.
1. Remove the HP backup tape drive from the shipping container.
2. Make any settings required by the HP backup tape drive documentation.
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The SCSI backup tape drive should not be terminated, but if it is remove the termination jumper. The
default SCSI address for HP backup tape drive is normally set to ID address = 3.
3. Attach the backup tape drive to third mounting tray using the four screws on the sides of the tray.
The optional HP SureStore DAT 24i backup tape drive normally comes with 5¼ inch mounting brackets
installed on the tape drive. If not, follow the instructions provided with the tape drive to connect the 5¼
inch mounting brackets to the tape drive, before installing the tape drive into the third drive tray.
4. Guide the backup tap drive tray into the chassis opening, with the cable connectors toward the rear of
the chassis.
5. At the rear of the backup tap drive tray, carefully connect the power and data cables.
The optional HP backup tape drive comes with a 50-to-68-pin adapter to connect to a 68-pin SCSI cable
used for connection of backup tape drive.
6. Replace the upper bezel.
7. Replace the left side cover.
8. Replace the external cables and power cord.
9. Power on the Server as described in Chapter 1, “Controls and Indicators.”
Removing a Hard Disk Drive (Tray Mounted)
This procedure is used to remove the third hard disk drive (HDD) mounted in the fourth shelf.
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. At the rear of the HDD tray, carefully disconnect the power and data cables.
5. Remove the hard disk drive (HDD):
a. Press in on both release tabs to release the HDD tray.
b. Pull the HDD tray out of the chassis.
c. Remove the four screws, from below the HDD tray.
6. Place the HDD in an anti-static bag.
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Figure 7-5. Removing Hard Disk Drive (HDD) and Tray
Replacing a Hard Disk Drive (Tray Mounted)
Follow these steps to replace the third hard disk drive (HDD) mounted in the fourth shelf. The second and
third drive trays are identical, but the forth drive tray is reserved for a hard drive (IDE or SCSI). The fourth
drive tray provides four raised mounting posts to mount hard drives without the use of any mounting
brackets.
1. Remove the hard disk drive from the shipping container.
2. Set the jumper on the back of the drive to “CS” (Cable Select). Refer to the hard disk drive
documentation for detailed instructions.
3. Attach the third HDD to mounting tray using the four screws at the bottom of the tray.
CAUTION
All mounting screws used with the hard disk drive must be #6-32 and not exceed ¼-inch
in length. Longer screws may cause internal damage to the mass storage device. Damage
caused by incorrect mounting screws is not covered by the HP warranty.
4. Guide the HDD tray into the chassis opening, with the cable connectors toward the rear of the chassis.
5. At the rear of the HDD, carefully connect the power and data cables.
For IDE models, the third HDD is connected to the cable for IDE-2.
For SCSI models, the SCSI cable has five connectors and one termination. There should be a connector
available for the third HDD.
6. Replace the upper bezel.
NOTE
If this is the initial installation of a hard disk drive in this location, it is necessary to
remove the bezel drive cover from the upper front bezel.
7. Replace the left side cover.
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8. Replace the external cables and power cord.
9. Power on the Server as described in Chapter 1, “Controls and Indicators.”
Removing a Hard Disk Drive (Drive Cage Mounted)
The replacement of the mass storage cage mounted drives is the same for IDE or SCSI devices. The first hard
disk drive (IDE or SCSI) is always mounted in the top (shelf 5) of the hard disk drive cage. The second hard
disk drive should be mounted just below it (shelf 6).
CAUTION
Install and remove connectors carefully, and avoid displacing any pins.
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. Disconnect the data and power connectors from the drive.
5. Press and release the retaining clips at the side of the drive cage.
6. Slide the drive out of the drive cage.
Figure 7-6. Releasing the Retaining Clips
7. Remove the four screws to remove the rails from the drive.
8. Place the removed drive in an anti-static bag for protection.
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Replacing a Hard Disk Drive (Drive Cage Mounted)
NOTE
If the hard disk drive (HDD) you are planning to install already has a mounting tray
attached, you must remove it before you can install the drive into the drive cage.
1. Set the jumper on the back of the drive to “CS” (Cable Select). Refer to the hard disk drive
documentation for detailed instructions.
2. Align and screw the rails to the new drive.
Use the shoulder screws located above the drive cage.
3. Slide the HDD into the drive cage opening.
Figure 7-7. Attaching the Rails
4. Connect the power and data cables to the disk drive.
For the IDE model, use the two connectors on the primary cable (IDE-1) to connect the IDE drives. The
secondary cable (IDE-2) is intended for the IDE CD-ROM and an optional IDE device (shelf 3) or third
drive (shelf 4).
For the SCSI model, use the SCSI cable, which has 5 connectors and a termination on the end of the
cable. Typically, the SCSI cable is already folded, allowing you to use the available connectors on the
SCSI cable nearest the drive cage.
5. Replace the left side cover.
6. Replace the external cables and power cord.
7. Power on the Server as described in Chapter 1, “Controls and Indicators.”
8. Verify the new configuration by checking the HP Summary screen. To access the HP Summary Screen,
press F8, and then press Esc when the HP logo appears during startup.
DIMMs
NOTE
Use only memory modules provided for your HP Server model. Install only 128 MB,
256 MB, or 512 MB unbuffered ECC SDRAM modules. To ensure that you have the
correct DIMMS, refer to HP Order Assistant at http://www.hp.com
Removing DIMMs
Use this procedure to upgrade DIMMs or replace a defective DIMM.
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
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If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
WARNING
The power supply will continue to provide standby current to the HP Server until the
power cord is disconnected from the AC power source.
4. Lay the Server on its side (components showing).
5. Select the desired DIMM and open the retaining latches completely.
This forces the DIMM up in the slot and makes it easier to remove.
6. Lift the DIMM completely away from the slot.
7. Place the DIMM in its anti-static container.
8. Repeat Steps 5-7 for as many DIMMs as you need to remove.
Figure 7-8. Removing DIMMs from System Board
Replacing DIMMs
1. Choose a DIMM slot for the desired DIMM.
DIMM sizes may be mixed on the system board and may be loaded in any order (1 through 3).
However, HP recommends starting at slot 1 and filling the slots in order: 1, 2, and 3. Empty slots
between DIMMs are permitted.
2. Spread the two retaining latches on the slot outward.
CAUTION
82
Use only HP DIMMs, which are 168-pin, 3.3V, PC133 (133 MHz), and unbuffered ECC
SDRAM DIMMs. The EDO DIMMs and PC 100 SDRAM DIMMs from earlier HP
Server models will fit into the DIMM slots in the HP Server tc2110, but the EDO
DIMMs and PC 100 SDRAM will not function properly. HP’s warranty does not apply
to non-HP parts.
Chapter 7
Replacing Parts
3. Remove a DIMM from its protective container, handling the module by its edges.
If necessary, lay it on an anti-static surface until you are ready to install it.
4. Align the notches on the DIMM with the keys on the slot.
Figure 7-9. DIMM to Slot Alignment
5. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the
retaining latches close.
If the latches do not close, the DIMM is not inserted correctly.
6. Repeat Steps 1-5, to install all of the remaining DIMMs for your memory configuration.
7. Replace the left side cover.
8. Replace the external cables and power cord.
9. Power on the Server, as described in Chapter 1, “Controls and Indicators.”
If the DIMMs are not seated properly you may get a blank screen.
NOTE
Most DIMMs are dimensionally identical, so, if you have two or more DIMMs installed,
you may verify all DIMMs are seated by sliding a straight edge (a pen, for example)
across the top edges and verify it remains in continuous contact with all of the DIMMs.
Processor
Use the procedures in this section to remove and replace the heat sink-cooling fan and the processor.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin.
Removing the Heat Sink and Cooling Fan
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
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3. Remove the left side cover.
WARNING
The power supply will continue to provide standby current to the HP Server until the
power cord is disconnected from the AC power source.
4. Lay the Server on its side (components showing).
5. Disconnect the cooling fan power cable from the connector on the system board.
6. Remove the screws securing the heat sink-cooling fan. Remove the heat sink by twisting and lifting it.
NOTE
The heat sink on your HP Server tc2110 may look different than the one shown in the
illustration. If the heat is secured with thumb latches, press to unhook the thumb latch,
then lift the heat sink and release the hook latch.
Figure 7-10. Removing Heat Sink and Cooling Fan
7. If the processor is stuck to the heat sink, carefully remove the processor from the heat sink, using flat
tool such as a screwdriver.
Removing the Processor
2. If you have not removed the heat sink-cooling fan assembly, do so now before continuing.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin
3. Open the ZIF lever completely to allow removal of the processor.
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Figure 7-11. Removing the Processor
4. Grasp the processor by its edges and lift it out of the processor socket.
5. Place the processor on a static-dissipating work surface or into an anti-static bag.
Replacing the Processor
5. Locate the pin-1 marker on the processor before installing the processor.
NOTE
If you are upgrading the processor to a faster processor speed with a different front side
bus (FSB) speed than the previous processor, the system board will automatically detect a
need for a faster FSB speed and change accordingly. However, this Server only supports
100 MHz and 133 MHz FSB speeds.
6. Open the ZIF (Zero Insertion Force) lever to allow access to the processor socket.
Pull the ZIP lever up and away from the ZIF socket and then raise it to a full 90° to the system board.
7. Align the processor over the empty processor socket.
The socket has a mark for pin-1 that should match the mark for pin-1 on the processor near the end of
the ZIF lever.
CAUTION
Ensure you align pin-1 of the processor with pin-1 of the processor socket or pin damage
will occur.
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8. Insert the processor into the socket and close the ZIF lever to fully seat the processor.
You should hear the ZIF lever click when it closes properly.
Figure 7-12. Replacing the Processor
Replacing the Heat Sink and Cooling Fan
Once the processor is installed, the heat sink-cooling fan must be installed on top of the processor. The
thermal interface material on the bottom of the heat sink provides thermal bonding between the heat sink and
processor.
CAUTION
To prevent overheating or a possible system crash, use only the heat sink-cooling fan
assembly specified for the HP Tower Server tc2110.
9. Remove the heat sink-fan assembly from the shipping container and ensure you do not touch the thermal
patch on the bottom of the heat sink.
10. Verify the thermal patch has not been damaged (missing thermal material from the patch) and if
necessary, remove the protective covering from the thermal patch.
11. If the thermal patch has been damaged, peel it off the heat sink and replace it with the thermal interface
material provided in the installation replacement kit.
Your installation kit may come with a thermal patch or thermal grease. If a patch is provided, affix the
patch to the bottom of the heat sink. If grease is provided, squeeze the entire contents of the tube on the
center of the processor.
12. Secure the heat sink using the springs and screws or thumb latches, depending on your heat sink model.
If your heat sink uses thumb latches, hold the heat sink in place and press down firmly on the latches.
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NOTE
The heat sink on your HP Server tc2110 may look different than the one shown in the
illustration and secure with thumb latches instead of screws.
Figure 7-13. Replacing Heat Sink-Cooling Fan on the Processor
CAUTION
Ensure you have made good contact with the processor to avoid thermal overheating. If
you have not made good contact with the processor, it will overheat within 20 seconds of
power on, possibly causing a system crash before completing the boot process and
causing damage to the processor.
13. Connect the cooling fan power cable to the fan connector on the system board.
CAUTION
Failure to connect the cooling fan to its power connector may cause the Server to shut
down with no messages displayed and possibly damage the processor.
14. Replace the left side cover.
15. Replace the external cables and power cord.
16. Power on the Server as described in Chapter 1, “Controls and Indicators.”
You may have to reboot the Server so the BIOS will recognize the new processor.
Accessory Boards
The system board in the HP Tower Server tc2110 provides one AGP card (installed) and three PCI slots (P1
through P3). The SCSI model requires the first slot (P1) for the SCSI controller board. For a list of tested PCI
boards, check for compatibility in the Hardware Tested Products list for the HP Server tc2110 under the
Technical Support topic for the specific NOS used in the Server at HP’s web site:
http://www.hp.com/
Removing Accessory Boards
To remove an accessory board, refer to the following procedure.
1. If the Server is operating, power off the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
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2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
WARNING
The power supply will continue to provide standby current to the HP Server tc2110 until
the power cord is disconnected from the AC power source.
CAUTION
Wear a wrist-strap and use a static-dissipating work surface connected to the chassis
when handling components. Ensure the metal of the wrist-strap contacts your skin.
4. Lay the Server on its side with the system board facing up (component side up).
5. Remove any cables attached to the accessory board.
If necessary, label each one to expedite re-assembly of a replacement board.
6. Remove the slot cover latch by:
a. Lift up on the tab of slot cover latch.
b. Raise the slot cover latch up from the slot covers.
c. Remove it from the chassis and keep it for reassembly.
You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis.
Figure 7-14. Removing Slot Cover Latch
7. Lift the accessory board up and away from the slot.
8. Place the accessory board and any cables in an anti-static container.
Replacing Accessory Boards
1. Read the documentation included with the accessory board and follow any special instructions.
2. If your installing the accessory board into a new PCI slot, continue with Step 3.
If the accessory board is a replacement for a defective board, skip to Step 5.
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3. Remove the slot cover latch by:
a. Lifting up on the tab of slot cover latch with your finger.
b. Raise the slot cover latch up away from the slot covers.
c. Remove it from the chassis and keep it for reassembly later.
You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis to
remove the slot cover latch.
4. Select the desired accessory slot cover, slide the top of the slot cover away from the chassis, and then lift
it up and out of the chassis as shown in the following illustration.
5. Slide the accessory board into the desired PCI slot and then press down to seat the board.
6. Ensure the accessory board is seated properly in the PCI slot.
Slot Cover
Figure 7-15. Removing the Slot Cover
Figure 7-16. Inserting an Accessory Board
7. Replace the slot cover latch to ensure the accessory board is held in place.
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8. Replace the left side cover.
9. Replace the external cables and power cord.
10. Power on the Server as described in Chapter 1, “Controls and Indicators.”
Once the accessory board is installed, you may need to install or update software drivers. The drivers for
the new board are either part of your existing Server software or provided on a flexible diskette (or CDROM) included with the accessory board.
Power Supply
Removing the Power Supply
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. Disconnect the power cables from the system board connector and all the mass storage devices.
5. Remove the power supply:
a. Remove the four outside screws securing the power supply.
You may need a flat blade screwdriver to remove the four screws.
b. Remove the screw securing the power supply on the inside of the server.
WARNING
To prevent the power supply from falling, support the power supply with your hands
when you disconnect the screw securing the power supply on the inside the chassis. The
power supply is heavy and could hurt you or damage components on the system board.
c. Slide the power supply out of the chassis while you support it with your hands.
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Figure 7-17. Removing the Power Supply
Replacing the Power Supply
1. Insert the new power supply and replace the screw securing it on the inside of the chassis.
2. Replace the remaining screws securing the power supply.
3. Reconnect all internal power supply connectors.
4. Replace the left side cover.
5. Replace the external cables and power cord.
6. Select the correct voltage setting for your country.
7. Power on the Server as described in Chapter 1, “Controls and Indicators.”
Battery
Removing the Battery
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Remove the cover.
WARNING
The power supply will continue to provide standby current to the HP Server until the
power cord is disconnected from the AC power source.
4. Lay the Server on its side (components showing) for better access to the battery, especially when it is
released from the socket.
5. If necessary, remove any accessory boards or SCSI cables that prevent access to the battery socket.
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6. Insert a small flat-blade screwdriver or similar tool between the battery and spring latch.
See Figure 7-18.
7. Push the spring latch away from the battery to release it, and remove the battery.
Figure 7-18. Removing the Battery
Replacing the Battery
1. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely.
Ensure the retaining latch is in place, and holds the battery firmly.
2. If necessary, replace any accessory boards or SCSI cables removed to allow access to the battery socket.
3. Replace the left side cover.
4. Replace the external cables and power cord.
5. Power on the Server as described in Chapter 1, “Controls and Indicators.”
6. Press F2 during the boot process to enter the (BIOS) Setup Utility and change the BIOS settings.
Chassis Fan
Removing the Chassis Fan
The chassis fan is mounted at the rear of the chassis.
WARNING
Before removing the cover(s), always disconnect the power cords and unplug telephone
cables. Disconnect the power cords to avoid exposure to high energy levels that may
cause burns when parts are short-circuited by metal objects, such as tools or jewelry.
Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing
voltages.
The power switch does not turn off any standby power. Disconnect the power cord to
stop or turn off standby power.
Follow these instructions to remove the chassis fan:
1. If the Server is operating, power off the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
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2. Disconnect the power cord and any external cables connected to the Server.
If necessary, label each one to expedite re-assembly.
3. Disconnect the chassis fan’s power connector from the system board.
Note the orientation of the fan’s power cable.
4. Remove the fan by placing a sharp flat object (screwdriver or knife) under the edge of the mounting
snap rivet.
5. Lift the snap rivet away from the surface of the rear chassis.
6. Remove the snap rivet housing from the rear of the chassis.
CAUTION
To prevent damage from the fan if it falls, support the fan when you release the last snap
rivet and the snap rivet housing. The fan could fall onto the system board or an accessory
board causing damage, if not supported when released.
7. Repeat Steps 3-6 for the three remaining snap rivets.
Ensure you catch the fan when you remove the last snap rivet housing.
8. Lift the fan out and away from the chassis.
Figure 7-19. Removing the Chassis Fan
Replacing the Chassis Fan
1. Remove the replacement chassis fan from the shipping container.
2. With the power connector oriented toward the rear of the chassis and the system board, guide the chassis
fan into the chassis fan opening.
3. Attach the chassis fan by placing the first snap rivet housing into the chassis and then pushing the snap
rivet into the housing.
4. Repeat Step 3 for the three-remaining snap rivet housings and snap rivets.
5. Connect the chassis fan’s power connector.
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6. If necessary, replace any accessory boards removed to allow clear access to the fan.
7. Replace the left side cover.
8. Replace the external cables and power cord.
9. Power on the Server as described in Chapter 1, “Controls and Indicators.”
10. Verify the chassis fan is operating correctly.
System Board
Removing the System Board
1. If the Server is operating, power down the Server.
Refer to Chapter 1, “Controls and Indicators” for instructions.
2. Disconnect the power cord and any external cables.
If necessary, label each one to expedite re-assembly.
3. Remove the left side cover.
4. Lay the Server on its side (components showing).
5. Remove any accessory boards mounted on the system board.
6. Disconnect all cables connected to the system board.
If necessary, label each one to expedite re-assembly.
7. Remove DIMMs, heat sink-cooling fan and the processor, placing the components on an anti-static pad.
8. On the rear panel, remove the external cover, labeled “REMOVE ONLY TO SERVICE SYSTEM
BOARD.” Using a flat-blade screwdriver, slide the blade under the cover and lift to remove.
9. Remove all the screws securing the system board to the chassis.
10. Remove the old system board by carefully disengaging the rear connectors and then carefully lifting it
out and away from the chassis.
11. Place the system board on an anti-static pad and record all jumper connections.
12. Place the system board in an anti-static container.
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Figure 7-20. Removing and Replacing the System Board
Replacing the System Board
1. Remove the replacement system board and any cables from the anti-static shipping container.
2. Place the system board on an anti-static pad and set all jumper connections as recorded during the
system board removal.
3. Insert the new system board, lining up the rear connectors carefully.
4. Install all the screws into the system board to secure it to the chassis.
5. Replace all cables that were disconnected during the previous removal.
6. Replace the DIMMs, processor and heat sink-cooling fan and accessory boards.
7. Replace the external cover on the rear panel. Place the cover over the ports and press to snap it in place.
8. Replace the left side cover.
9. Return the Server to the upright position.
10. Connect the power cord and any external cables to the Server.
11. Power on the Server as described in Chapter 1, “Controls and Indicators.”
12. Enter the (BIOS) Setup Utility and set the BIOS configuration.
13. Reboot the Server and verify the Server is operating correctly.
95
8 Parts Identification
Exploded View – Covers and Bezels
97
Chapter 8
Exploded View – Mass Storage Devices
98
Parts Identification
Chapter 8
Parts Identification
Exploded View – Chassis Fan, Power Supply, and System Board
99
Chapter 8
Exploded View – System Board Components
100
Parts Identification
Chapter 8
Parts Identification
Replaceable Parts List
The items in this list and the corresponding item numbers in the respective Exploded Views apply to both
models of the HP Server, except where noted.
NOTE
The part numbers listed below were available at the time of publication. Part numbers
may change after publication. Order parts by the number listed below; HP's parts price list
database will generally contain a reference to the revised part number. If a system board
needs to be replaced, remove processor modules, DIMMs, or adapter boards and transfer
these to the new board. Ensure all jumper and switch settings on the old board are
transferred to the new board.
Item
No.
Description
Replacement
Exchange
1
Top Cover
A7777-40008
2
Right Side Cover (not removable)
Not available
3
Upper Front Bezel
P5498-63004
4
Filler Panel (5¼”) with vents
P4648-63006
5
Lower Front Bezel
P5498-63005
6
Control Cable Kit
5065-8930
7
Left Side Cover
P5498-67003
8
Chassis
Not available
9
FDD (Flexible disk drive) tray
D2035-60293
10
Flexible disk drive 3 1/2 inch
D2035-60293
11a
CD-ROM Drive 48x IDE
D4348-60003
11b
DVD Drive 16x/40x
P4388-63006
P4388-69006
12/14
CD-ROM Tray
13
Tape Drive, SureStore, DAT24I (Optional)
14/12
Backup Tape Drive Tray
15a
Hard Disk Drive 40 GB, 7200 RPM (IDE model)
P7678-67001
P7678-69001
15b
Hard Disk Drive 80 GB, 7200 RPM (IDE model)
P7679-67001
P7679-69001
15c
Hard Disk Drive 18 GB, 10K RPM (SCSI model)
P1167-63001
P1167-69001
15d
Hard Disk Drive 36 GB, 10K RPM (SCSI model)
P1169-63001
P1169-69001
15e
Hard Disk Drive 73 GB, 10K RPM (SCSI model)
P3578-63001
P3578-69001
16
5 1/4 inch Tray for 3rd HDD
17
Spacer/shield (RFI)
18
Drive Rails
19a
Hard Disk Drive 40 GB, 7200 RPM (IDE model)
P7678-67001
P7678-69001
19b
Hard Disk Drive 80 GB, 7200 RPM (IDE model)
P7679-67001
P7679-69001
19c
Hard Disk Drive 18 GB, 10K RPM (SCSI model)
P1167-63001
P1167-69001
19d
Hard Disk Drive 36 GB, 10K RPM (SCSI model)
P1169-63001
P1169-69001
19e
Hard Disk Drive 73 GB, 10K RPM (SCSI model)
P3578-63001
P3578-69001
20
Drive Cage
5065-8945
Not available
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Chapter 8
Parts Identification
Item
No.
Description
Replacement
21
I/O Panel, Rear
Not available
22/30
System Board
P5498-67001
23
Slot Cover
P4648-63012
24
Slot Cover Latch
P4648-63026
25
Chassis Fan
5065-4254
26
Power Supply, 250 W
0950-4206
27
CPU heat sink/fan assembly
P5663-63101
28a
Pentium 4, 1.7 GHz/400 socket N processor
P5664-63001
P5664-69001
28b
Pentium 4, 1.8 GHz/400 socket N processor
P5718-63001
P5718-69001
28c
Pentium 4, 1.9 GHz/400 socket N processor
P5719-63001
P5719-69001
28d
Pentium 4, 2.0 GHz/400 socket N processor
P5665-63001
P5665-69001
29a
DIMM, 128 MB
D8265-69001
D8265-69001
29b
DIMM, 256 MB
A7793-63001
A7793-63001
29c
DIMM, 512 MB
D8267-69001
D8267-69001
31
Battery
1420-0356
32
SCSI Controller Board
*
AGP Video Card (NVida TNT2 16MB)
P5761-63501
*
Keylock assembly
5064-9154
*
Audio Port Cover
P5498-63002
*
Thermal patch for heatsink
A6068-40009
**
HP Startup CD-ROM
(SCSI Model only)
*
This part is not on an exploded view
**
This Part Number is revised with each new release
A1280-66502
Exchange
P5498-69001
A1280-69502
Cables and Part Numbers
Description
Replacement
Part Nos.
Data IDE Cable (IDE-1) kit (Floppy , CD-ROM, HDD)
5065-8931
Internal SCSI Cable w/five connectors and termination at end of cable
P4648-63006
SCSI LED Cable
5184-3868
Control Cable Kit (includes power switch and cable, and intrusion switch and cable)
P5498-630xx
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Chapter 8
Parts Identification
Keyboards
Language
Part Number
Language
Part Number
US
C4735-60301CP
Danish
D4950-63016
Arabic/French
C4735-60125
French Canadian
C4735-60302C
Portuguese
C4735-60319
German
C4735-60303
Cyrillic
C4735-60330
Spanish
C4735-60304C
Belgian/Flemish
C4735-60314
Spanish Latin America
C4735-60308C
Italian
C4735-60317
French
C4735-60305
Arabic/English
C4735-60320
Norwegian
C4735-60309
Polish
C4735-60138
Swiss
C4735-60311
Hungarian
C473560337
Swedish
C4735-60312
Turkish
C4735-60334
UK
C4735-60313
Greek
C4735-60333
Czech
C4735-60336
Taiwan
C4735-60323
Dutch
C4735-60306
Power Cords
Country
Part Number
Country
Part Number
Australia/New Zealand
8121-0524
India/South Africa
8121-0520
Canada/United States
8120-1378
Denmark
8121-0518
Switzerland
88121-0519
Europe
8121-0516
United Kingdom
8120-0517
103
9 Specifications
This appendix provides the operating conditions (environmental requirements), hardware specifications,
physical requirements, power requirements, and video resolutions of the HP Server tc2110. The system board
layout and its connectors are also provided. See Figure 9-1.
The specifications listed may vary if you install a mass storage device in your server that has more stringent
environmental limits. Ensure the operating environment for your server is suitable for all of the mass storage
devices being used.
Environmental
Temperature
Operating
5° to 35° C (41° to 95° F) at 10,000 ft
Non-operating
-40° to + 65° C (-40° to + 149 F°)
Humidity
Operating
20 % to 80 % relative humidity, non-condensing
Non-operating
5% to 95% relative humidity, non-condensing
Altitude
Operating
-30 to 3,045 m (~ 10,000 ft)
Non-operating
-30 to 12,180 m (~ 40,000 ft)
Thermal Output
Maximum Operating
1312 BTU/hr
Accoustic Emissions
Operating
LpA: <38 dBA
Weight and Dimensions
Weight
Basic configuration approx. 14.8 kg. (32.5 lbs) – excludes keyboard and monitor.
Fully loaded approx. 22.5 kg. (50 lbs) – excludes keyboard and monitor.
Height
476mm (18.7 inches)
Width
205mm (8.08 inches)
Depth
467mm (18.3 inches)
Power Supply Specifications
Parameter
Characteristics
Input Type
Manual voltage selection
Input – Maximum Range
100 to 127 VAC @ 50/60 Hz
200 to 240 VAC @ 50/60 Hz
Operating Current
100 to 127 VAC: 7.0 A
200 to 240 VAC: 3.5 A
In-rush Current
90 A (cold) 120 A (warm)
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Chapter 9
Specifications
Parameter
Characteristics
Operating Power
250 W Continuous
Hardware Specifications
Specification
Characteristics
Processors
This HP Server supports Intel Pentium 4 processors 1.6 GHz and above with 400 MHz FSB and
256KB L2 cache memory
Chipset
Northbridge Brookdale (i845) or Southbridge ICH-2 chip set with 33 MHz PCI and 133 MHz
FSB speed support
Memory
Supports up to three SDRAM DIMMS for a maximum total of 1.5 GB.
Supported DIMM type and sizes: 128MB, 256MB, or 512MB unbuffered, 168-pin, 3.3 volts, 72
bits wide, ECC single-bit correcting, multi-bit detecting.
Video
Installed AGP video card supports up to 1920 x 1200 at 16.7M colors. For more information,
refer to "Video Display Modes" in this chapter.
SCSI
SCSI model only; single channel Ultra-160 SCSI cable (3 connectors), Ultra 160 SCSI LED
cable
IDE
Embedded Enhanced-IDE 33/66/100 dual-channel controller.
PCI Bus
Three full-length 32-bit PCI slots at 33 MHz and 5 volts.
LAN
Pro/100 VE Network connection.
I/O
Two Serial ports; one bi-directional parallel port with ECP/EPP high-speed support; PS/2 style
mouse and keyboard connectors; two USB ports – supports USB printers, external modems, and
mouse and keyboard, but NOS dependant
CD-ROM
Bundled CD-ROM drive; IDE interface; 48x speed or faster. Supports 16x40x max IDE DVDROM drive
DVD-ROM
Supports 60x40x max IDE DVD-ROM drive
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Chapter 9
Specifications
System Board Layout
Figure 9-1. System Board Components/Connectors
107
Index
A
accessory boards
removing, 91
replacing, 92
acetone, 58
ACPI
Advanced Configuration and Power Interface, 6
Advanced Configuration and Power Managment
Interface, 2
Advanced Configuration and Power Interface
ACPI, 6
ammonia, 58
anti-static wrist strap, 77
arching effect
power supply, 42
B
backup tape drive
replacing, 81
battery
problems, 66
removing, 95
replacing, 96
benzene, 58
bezel
upper front, 15
bezel, upper
replacing, 18
BIOS
clearing configuration, 51
BIOS recovery, 60
BIOS Recovery, 61
BIOS reset, 60
BIOS settings
ACPI features, 46
IDE master/slave, 45
system fan speed, 3
BIOS update, 60
BIOS Update, 61
boot device priority
boot order, 21
boot from CD-ROM
HP Diagtools Utility, 57
boot order
boot device priority, 21
default, 21
modifying, 21
slot location, 37
boot order, IDE
boot drive, 21, 37, 38
CD-ROM, 21, 37
flexible disk drive, 21, 37
PCI slot order, 21, 37
boot order, SCSI
CD-ROM, 21, 38
flexible disk drive, 21, 38
PCI slot order, 21, 38
SCSI devices, 21, 38
boot priority
slot location, 37
C
cables, 28
Cables and Part Numbers, 106
cage HDD
removing, 84
CD-ROM
eject hole, 69
problems, 69
removing, 27, 79
replacing, 27, 80
chassis fan
removing, 96
replacing, 97
CMOS memory
clearing, 51
Connector Pinouts, 9
cover
removing left side, 15
replacing left side, 16
cover guidelines, 15
covers, 28
D
Diagnostic Tests, 49
diagnostics, 49
Toptools, 54
Diagtools, 53
Dimensions, 109
DIMM sizes
128 MB, 29
256 MB, 29
512 MB, 29
DIMMs
installation, 29
installation guidelines, 29
non-compatible, 29, 86
open slot configuration, 30
removing, 32, 85
replacing, 86
retaining latches, 32
slots 1 through 3, 30
supported memory capacity, 30
drive shelves
common trays, 20
drive trays, 20
drive types supported, 2
109
Index
flexible disk drive, 20
IDE CD-ROM, 20
low-voltage differential SCSI, 20
E
embedded Network Interface Card
problems, 75
Embedded Network Interface Card, 75
error messages
POST, 50
exploded view
covers and bezels:, 101
internal components, 103
mass storage:, 102
system board, 104
F
FDD
removing, 78
replacing, 79
Flexible Disk Drive
Problems, 69
front panel
power switch, 2
front panel
LEDs, 2
Front Side Bus
FSB, 89
front side bus (FSB), 89
front side bus speed, 89
FSB
Front Side Bus speed, 89
FSB speed, 89
G
general information, 109
H
hard drive
limitation, 28
heat sink
thermal interface material, 35, 90
thermal patch, 90
HP Diagtools Utility, 57
HP Startup CD-ROM, 43
run from CD-ROM, 57
HP NetRAID M1 Controller, 23
HP Server
controls, 1
front panel, 1
indicators, 1
inrush current, 6
ports, rear panel, 3
powering up, 5
HP Startup CD-ROM
DOS boot method, 44
HP Diagtools Utility, 43
HTML browser tool, 44
NOS drivers, 43
operation methods, 43
110
Windows method, 43
HP Toptools, 54
I
IDE HDD cable, 106
inrush current
allowing for, 6
installing
additional memory, 29
DIMMs, 29
Internal SCSI Cable, 106
IRQ settings
automatically assigned, 37
K
keyboard, 41
problems, 68
keyboards
part numbers, 107
L
LAN port
connectors, 13
LED indicator
Drive activity, 2
power, 2
sleep state, 2
LEDs
front panel, 2
lighter fluid, 58
lost clusters, 69
lower bezel
LEDs, 2
M
maintenance, 57
mass storage
installation, 19
mass storage devices
boot device priority, 21
memory
installation, 29
installation guidelines, 29
problems, 75
Mini-DIN
Connectors, 9
monitor
video connection, 41
monitor port, 3
mouse, 41
mouse
problems, 68
N
Network Interface Card, 75
problems, 75
NIC, 75
embedded, 75
problems, 75
NIC, embedded
problems, 75
Index
O
Order Assistant, 29
P
parallel port
connectors, 10
parts list, 105
PCI boards
full length, 41
software drivers, 41
PCI boards
plastic extension, 41
PCI slots, 36
five 32-bit slots, 36
location, 38
ports
keyboard, 3
LAN port, 3
mouse, 3
two USB, 3
ports
external SCSI, 3
keyboard, 41
mouse, 41
parallel, 3
printer, 3
rear panel, 3
serial ports, 41
USB, 41
video, 3, 41
POST
failure, 59
power
none, 59
problems, 63
power cord
arching effect, 42
part numbers, 107
power management
Sleep States, 6
Power requirements, 109
power supply
arching effect, 42
removing, 94
replacing, 95
power switch
DC power (front panel), 2
powering-on procedure, 5
Power-On Self-Test (POST), 49
preventive maintenance, 57
printer/datacomm
problems, 67
processor
Pin-1 marker, 34, 89
processor
heat sink-cooling fan, 74
problems, 74
removing, 33, 87
replacing, 34, 89
processor socket
Pin-1 marker, 34, 89
processors
overheating, 91
R
read/write errors, 69
rear panel ports, 41
replacing parts, 77
retaining latches
DIMMs, 31
RFI shield, 28
S
SCSI
external connector, 3
Problems, 73
SCSI controller ID, 21
SCSI ID
setting, 24, 25, 28
SCSI port
50-pin connector, 12
68-pin connector, 11
security
keylock, 3
serial port
connectors, 9
serial ports, 41
serial ports, 3
shelf HDD
replacing, 83
shelf mounted
removing hard disk drive, 81, 82
Sleep States, 2
Advanced Configuration and Power Interface, 6
defined, 6
hibernate, 6
keyboard or mouse activity, 6
NOS dependent, 2
power button, 6
power button configurations, 7
power management, 6
scheduled events, 6
standby, 6
suspend, 6
wake-up events, 6
slot cover
EMI interference prevention, 40, 41
special design, 39
specification, 109
switch box
connection, 42
keyboard, 42
monitor, 42
mouse, 42
system board
removing, 98
removing DIMMs, 32
replacing, 99
System board
111
Index
components, 111
connectors, 111
system fan
thermal sensor control, 3
variable speed, 3
T
tape backup drive
50-to-68 pin adapter, 21, 82
tape heads, 58
thermal bond
thermal patch, 35, 90
thermal interface material
heat sink, 35, 90
thermal patch
heat sink, 90
thermal bond, 35, 90
tools, 77
tray mounted
removing hard disk drive, 81, 82
trichlorethylene, 58
troubleshooting
heat sink problems, 59
troubleshooting, 57
basics, 57
finding the problem, 58
POST error messages, 50
tools, 57
Web based, 57
112
U
Ultra-160 SCSI
speed limitation, 28
Uninterruptible Power Supply
UPS, 42
UPS
Uninterruptible Power Supply, 42
USB
connectors, 10
USB devices
external modems, 3, 41
keyboard, 3, 41
mouse printers, 3, 41
NOS dependent, 3
printers, 3, 41
USB support, 3
USB port
connectors, 10
V
Video/Monitor Problems, 64
W
Weight, 109
weight and dimensions, 109
Z
Zero Insertion Force
ZIF, 34, 89
ZIF
release lever, 34, 89
Zero Insertion Force, 34, 89
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