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V
ERIZON
W
IRELESS
A
IR
C
ARD
®
597E E
XPRESS
C
ARD
U
SER
M
ANUAL
Contents
Welcome
Congratulations on purchasing the Verizon Wireless BroadbandAccess/NationalAccess AirCard with VZAccess
SM
®
597E ExpressCard
Manager. This dual-band ExpressCard operates over the CDMA EV-DO networks in the 800/1900 bands. This wireless ExpressCard enables you to connect at high speed to the Internet, your corporate Intranet, and your email while you're away from the office.
This document provides hardware-related information about your AirCard 597E ExpressCard.
For information on installing the AirCard 597E ExpressCard and using the VZAccess Manager software, please see the Quick Reference Guide or the VZAccess User Manual (available as a PDF file on the installation CD).
Wireless communications
Important Notice
Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem may adversely affect communications.
Variations in radio signal strength are referred to as fading. Fading is caused by several different factors, including signal reflection, the ionosphere, and interference from other radio channels.
Verizon Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the AirCard 597E ExpressCard, or failure of the AirCard 597E
ExpressCard to transmit or receive such data.
Safety hazards
Do not operate the AirCard 597E ExpressCard in an environment that may be susceptible to radio interference resulting in danger, specifically:
•
Areas where prohibited by the law o
Follow any special rules and regulations and obey all signs and notices. Always turn off the host device and remove the modem from the ExpressCard slot when instructed to do so, or when you suspect that it may cause interference or danger.
•
Where explosive atmospheres may be present o
Do not operate your modem in any area where a potentially explosive atmosphere may exist. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and comply with all signs and instructions. o
Users are advised not to operate the modem while at a refueling point or service station. Users are reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas), chemical plants, or where blasting operations are in progress. o
Areas with a potentially explosive atmosphere are often, but not always, clearly marked. Potential locations can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine.
AirCard 597E ExpressCard User Manual 3
•
•
On an aircraft, either on the ground or airborne o
In addition to FAA requirements, many airline regulations state that you must suspend wireless operations before boarding an airplane. Please ensure that the host device is turned off and your modem is removed from the ExpressCard slot prior to boarding aircraft in order to comply with these regulations.
The modem can transmit signals that could interfere with various onboard systems and controls.
•
Near medical and life support equipment o
Do not operate your modem in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off. The modem may transmit signals that could interfere with this equipment.
While operating a vehicle o
The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some countries, operating such communications devices while in control of a vehicle is an offence.
Limitation of liability
The information contained in this document is subject to change without notice and should not be construed as a commitment by Verizon Wireless, Inc.
Copyright
©2011 Verizon Wireless, Inc.
Patents and licenses
This product may contain technology developed by or for Sierra Wireless Inc.
This product includes technology licensed from QUALCOMM® 3G.
This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from
InterDigital Group.
AirCard 597E ExpressCard User Manual 4
AirCard 597E ExpressCard System Requirements
Operating system: Microsoft
®
Windows
®
Vista (32–bit or 64–bit), Windows XP, Windows 2000, or Mac OS
®
X
10.4.10 or higher.
Disk drive: CD ROM
Slot: One ExpressCard/34 or ExpressCard/54 slot. Alternatively, one Type II PC Card slot and an ExpressCard/34 adapter (sold separately).
For the system requirements to run the VZAccess Manager software, please see the VZAccess User Manual.
Your AirCard 597E ExpressCard
Your AirCard 597E ExpressCard fits into the ExpressCard slot of Windows-based notebook computers. The AirCard
597E ExpressCard uses the VZAccess Manager software and enhanced EV-DO Rev. A technology capable of operating in Verizon Wireless BroadbandAccess coverage areas at average download speeds of 600 to 1400 kbps and download speeds of 500 to 800 kbps*.
* Speeds based on our network tests with 5MB FTP data files, without compression. Actual speeds and coverage may vary.
Computer interface connector
ExpressCard
Network LED
Power LED
Non-movable antenna
External antenna jack
•
•
•
•
ExpressCard: this is the device that, when plugged into a Personal Computer, provides wireless data solutions
Computer interface connector: connects to your Personal Computer via the computer’s ExpressCard slot
Service LEDs: visual indicators that show you service and data modes. The ExpressCard has two LED light bars. The LED light bars operate as described in the table on the following page.
External antenna jack: allows you to connect an optional external antenna to your ExpressCard for improved performance (sold separately).
AirCard 597E ExpressCard User Manual 5
LED LED behavior Indicates
Off
Blue, not blinking
Blue, blinking
The card has no power. The card is not completely inserted into the computer, or the computer is in suspend mode (which powers down the card), or you have powered off the card.
The card has power and is working properly.
The card’s firmware is being updated. Do not remove the card.
Amber, blinking The card is searching for service.
Amber, not blinking An error has occurred. Eject the card and reinsert it.
Off
Amber, blinking
No service is available.
NationalAccess service is detected. Ready to connect to the network.
Amber, not blinking The card is connected to the NationalAccess network, and can send or receive data.
Blue, blinking
Blue, not blinking
BroadbandAccess service is detected. Ready to connect to the network.
The card is connected to the BroadbandAccess network, and can send or receive data.
Care of Your AirCard 597E ExpressCard
Verizon Wireless recommends the following guidelines in handling your ExpressCard:
•
•
Do not apply adhesive labels to the ExpressCard.
The ExpressCard should fit easily into your ExpressCard slot. Forcing the ExpressCard into a slot may damage connector pins.
•
When inserting or removing your ExpressCard, always grip it by the sides (see the drawings below).
Never insert or remove the ExpressCard while holding the antenna, as this action may damage the
ExpressCard.
•
•
•
•
Protect the ExpressCard from liquids, dust, and excessive heat.
When storing or transporting your computer, remove the ExpressCard.
When not installed in your computer, store the ExpressCard in a safe place.
Do not use the ExpressCard with a handheld computer; it is designed only for notebook computers running Windows Vista, Windows XP, Windows 2000, or Mac OS X.
AirCard 597E ExpressCard User Manual 6
Package contents
The Verizon Wireless AirCard 597E ExpressCard package includes:
•
•
AirCard 597E ExpressCard
VZAccess Manager CD (includes the VZAccess Manager software, VZAccess User Manual, and AirCard
597E ExpressCard User Manual [this document] with warranty information)
•
Quick Reference Guide
IMPORTANT: Do not insert the AirCard 597E ExpressCard into the ExpressCard slot until you have installed
VZAccess Manager and have activated a BroadbandAccess/NationalAccess service for your AirCard 597E
ExpressCard. For instructions on installing the software, see the VZAccess User Manual.
Technical Support
For additional information and technical support, visit Verizon's Data Technical Support page at: www.verizonwireless.com/b2c/support/data.jsp
.
Troubleshooting
AirCard 597E ExpressCard
The following tips may help solve problems encountered while using the AirCard 597E ExpressCard and the
VZAccess Manager software:
•
Make sure you are using the appropriate ExpressCard in the correct geographic region: a
BroadbandAccess/NationalAccess ExpressCard in the US.
•
Ensure that the wireless network’s coverage extends to your current location.
•
•
Ensure that the LED is either amber and blinking, or blue.
Confirm that you have an up-to-date version of VZAccess Manager. To download the latest version of
VZAccess Manager, visit www.vzam.net
.
For more troubleshooting information, see the VZAccess User Manual and online Help.
AirCard 597E ExpressCard User Manual 7
Product Specification
Table 1 General specifications
Name Verizon Wireless AirCard 597E ExpressCard
Model
Approvals
AirCard 597E ExpressCard
FCC, IC
(North America)
Dimensions Length: 134.6mm
Width: 34mm
Height 5mm (14mm - ExpressCard extension)
Wireless network – dual mode
CDMA 1X/EV-DO
ExpressCard standard ExpressCard/34 form factor
Table 2 Radio frequency and electrical specifications
Technology CDMA
Band designation
Current
1X/EV-DO: 800/1900 MHz
Maximum: 1 A
Typical data call current (talk mode):
• 370 mA (1X)
• 420 mA (1xEV-DO)
Standby: 50 mA (1X/1xEV-DO hybrid mode)
Transmitter power
Transmit band
200 mW (+23 dBm)
PCS: 1805 to 1870 MHz
Cellular: 824 to 849 MHz
Receive band
Channel spacing
Frequency stability
PCS: 1715 to 1780 MHz
Cellular: 868 to 894 MHz
GPS: 1575.42 MHz
1.25 MHz
±150 Hz
AirCard 597E ExpressCard User Manual 8
Table 3 Environmental specifications
Operating temperature -30 to +60°C
Storage temperature -20 to +85°C
Humidity
Vibration
95%, non-condensing
147 m/s
2
(15 G) sinusoidal vibration, 10 to 2000 Hz, 20 minute sweep, 12 cycles per axis, 3 axes for 36 cycles. (12 hours total test time [non-operating])
Drop 30" (76.2 cm) onto vinyl-covered concrete
Regulatory Notices
The design of the AirCard 597E ExpressCard complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by U.S. and international standards bodies:
•
ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio
Frequency Electromagnetic Fields, 3kHz to 300 GHz
•
National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986, Biological Effects
and Exposure Criteria for Radio Frequency Electromagnetic Fields
•
Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic
Fields in the Frequency Range from 3 kHz to 300 GHz
•
International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting
exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)
FCC ID: N7NAC597E
CAUTION: The AirCard 597E ExpressCard has been tested for compliance with FCC / IC RF exposure limits in the notebook computer(s) configurations with the side loading ExpressCard slot and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This ExpressCard must not be co-located or operated in conjunction with any other antenna or transmitter. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit. Note: If this ExpressCard is intended for use in any other portable device, you are responsible for separate approval to satisfy the SAR requirements of Part
2.1093 of FCC rules.
AirCard 597E ExpressCard User Manual 9
Federal Communications Commission Notice (FCC -- United States)
Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested and found to comply with the limits for a Class B computing device peripheral, pursuant to Part 15, 22, and 24 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/television technician for help
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
•
•
This device may not not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesirable operation.
FCC guidelines stipulate that the antenna should be more than 1.8 cm from the user.
The highest reported SAR values of the AirCard 597E ExpressCard by Sierra Wireless are:
1. Separation distance of at least 1.8 cm needs to be maintained to user’s lap with the AirCard 597E
ExpressCard inserted into the bottom ExpressCard slot of the notebook computer (1.0 mW/g).
CAUTION: Any changes or modifications not expressly approved by Sierra Wireless could void the user’s authority to operate the equipment.
WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de
Classe B préscrites dans la norme sur le materiel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des Communications.
If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for
Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
AirCard 597E ExpressCard User Manual 10
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH
ACTION MAY VOID THE WARRANTY. THE AIRCARD 597E EXPRESSCARD IS FACTORY TUNED. NO
CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT VERIZON WIRELESS TECHNICAL
SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
Limited Warranty and Liability
THIS PRODUCT IS PROVIDED TO YOU UNDER THE FOLLOWING TERMS AND CONDITIONS THAT CONTAIN
LIMITATIONS ON WARRANTIES AND LIABILITIES AND YOUR REMEDIES. BY USING THIS PRODUCT YOU
AGREE TO THE TERMS AND CONDITIONS BELOW.
The original end-user purchaser of the enclosed wireless personal computer modem card (the “Product”) from Sierra
Wireless (the “Vendor”) or one of its authorized suppliers, is offered a personal, non-transferable, limited warranty that: (a) the Product will be of good quality and free from defects in design, materials, workmanship, and manufacture under normal use and service; (b) all materials, parts, components, and other items incorporated in the Product will be new; and (c) the Product will be compliant with, and perform in accordance with, its specifications, for a period that expires one year from the original purchase date of the Product (the “Warranty Period”).
During the Warranty Period, if Vendor determines that a Product is defective under a proper warranty claim, then
Vendor will, at its sole discretion, either (a) pay parts and labor charges for the repair of the Product, or (b) replace the Product with a new or rebuilt unit (which unit may use refurbished parts of similar quality and functionality), provided that the defective Product is returned to a Vendor-authorized service center for the Product, transportation charges prepaid, and is accompanied by written proof of purchase in the form of a bill of sale or receipted invoice indicating that the Product was purchased by you and is within the Warranty Period. After the Warranty Period, you are responsible for paying all parts, labor, and shipping charges.
The warranty described above shall apply to all repaired or replaced Product for a period of 90 days from the date of return to you, or the balance of the Warranty Period, whichever is greater.
This limited warranty does not cover and is void with respect to: (a) Products which have been improperly installed, repaired, maintained, or modified; (b) Products which have been subjected to misuse (including using the Products with hardware which is electrically or mechanically incompatible with the Products), abuse, accident, physical damage, abnormal operation, improper handling or storage, neglect, exposure to fire, water, or excessive moisture or dampness, or extreme changes in climate or temperature; (c) Products which have been opened, repaired, modified, or altered by anyone other than Vendor or a Vendor-authorized service center; (d) Products which have been damaged due to fire, flood, acts of God, or other acts which are not Vendor’s fault and which the Product is not specified to tolerate; (e) cosmetic damage; (f) Products which have been operated outside of published maximum ratings; (g) cost of installation, removal, or reinstallation of the Product; (h) signal reception problems (unless caused by a defect in material(s) or workmanship); or (i) Products on which warranty stickers or serial numbers have been removed, altered, or rendered illegible.
This limited warranty is not transferable to any third party including, but not limited to, any subsequent purchaser or owner of the Products. Any transfer or resale of any of the Products will automatically terminate Vendor’s warranty coverage of such Products.
This limited warranty is only valid in the United States of America, and does not cover customer education, instruction, installation, setup adjustments, or signal reception problems.
REPAIR OR REPLACEMENT, AS PROVIDED FOR UNDER THIS LIMITED WARRANTY, IS YOUR SOLE AND
EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NEITHER VENDOR NOR THE ORIGINAL OWNER OF THE PRODUCT MAKE ANY OTHER
REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED OR
STATUTORY, WITH RESPECT TO THE PRODUCT INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific rights and you may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties and conditions and do not permit the exclusion or limitation of certain damages.
Therefore, the foregoing exclusions may not apply to you.
AirCard 597E ExpressCard User Manual 11
THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THIS PRODUCT IS ASSUMED BY YOU.
NEITHER THE ORIGINAL OWNER OF THE PRODUCT NOR THE VENDOR NOR VENDOR’S DISTRIBUTORS,
RESELLERS, SUPPLIERS, AGENTS, OFFICERS, AND DIRECTORS SHALL HAVE ANY LIABILITY TO YOU OR
TO ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES HOWSOEVER CAUSED INCLUDING, BUT NOT
LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, GENERAL, CONSEQUENTIAL, PUNITIVE, OR
EXEMPLARY DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR
PROFIT, DAMAGES TO PROPERTY OR PERSONS, LOST OR DAMAGED DATA, OR OTHER COMMERCIAL
OR ECONOMIC LOSS, EVEN IF ANY SUCH AFOREMENTIONED PERSON HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE, OR FOR CLAIMS BY ANY THIRD PARTY.
MAXIMUM AGGREGATE LIABILITY OF THE AFOREMENTIONED PERSONS SHALL NOT EXCEED THE
AMOUNT PAID BY YOU FOR THE PRODUCT. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER
OR NOT THE ALLEGED BREACH, DEFAULT, NONPERFORMANCE, OR FAILURE IS A BREACH OF
FUNDAMENTAL CONDITION OR TERM, OR A FUNDAMENTAL BREACH.
In the event that the Product supplied by Vendor is found to infringe any third-party US or Canadian patent, trade secret, copyright, trademark, or other proprietary right and/or the use of the Product is enjoined, Vendor will, at its sole option, either (a) procure for you the right to use such Product; (b) modify such Product so that it becomes noninfringing while giving equivalent functionality and performance; or (c) if neither of the foregoing options is reasonably available, refund to you all amounts paid for the infringing Products, depreciated on a straight line basis over a threeyear period. Vendor will have no liability or obligation to you to the extent the infringement is caused by, or based upon: (a) use of the Product in an application or environment, or on a platform, or with devices for which the Product was not designed or contemplated; (b) modifications, alterations, combinations, or enhancements of the Product not created by Vendor; (c) any third-party defined feature that Vendor incorporates into the Product at the request of such third party; or (e) your failure to install any corrections or enhancements made available by Vendor that maintain equivalent or better functionality and performance, to the extent that such correction or enhancement would have avoided the infringement claim. Vendor’s obligations do not apply to any alleged infringement occurring after you have received written notice of the alleged infringement. THE FOREGOING IS IN LIEU OF ANY
REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF NON-INFRINGEMENT, WHICH ARE HEREBY
DISCLAIMED, AND SETS FORTH THE ENTIRE LIABILITY OF VENDOR AND THE ORIGINAL OWNER OF THE
PRODUCT FOR ANY INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS BY THE PRODUCT.
If any provision or term of these terms and conditions is determined to be invalid or unenforceable, the invalidity or unenforceability of that provision or term will not affect the validity or enforceability of the remaining provisions and terms or the validity or enforceability of that provision or term in any other jurisdiction.
Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Trademark Services LLC, and the other trademarks, logos, and service marks (collectively the "Trademarks") used in this document are the property of Verizon Wireless or their respective owners. Nothing contained in this document should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon Wireless or any other Trademark displayed in this document without the written permission of Verizon Wireless or its respective owner.
VZAccess
SM
is a service mark of Verizon Wireless.
AirCard® and Heart of the Wireless Machine® are registered trademarks of Sierra Wireless. Sierra Wireless, the
Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless.
Microsoft® and Windows® are registered trademarks of Microsoft® Corporation in the United States and/or other countries.
ExpressCard is a trademark of PCMCIA.
The names of actual companies and products mentioned in this document may be the trademarks of their respective owners.
Contents of this document, Copyright 2011 Verizon Wireless, all rights reserved.
PN 2130831 Version 2, Feb2011
AirCard 597E ExpressCard User Manual 12
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