Cisco Small Business Pro IP Phone SPA50X

USER GUIDE

Cisco Small Business Pro

SPA 500 Series IP Phones

Models 501G, 502G, 504G, 508G, and 509G

VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299


Chapter 1: Getting Started

About This Document

Overview of the Cisco Small Business Pro IP Phones

Understanding Your Phone’s Lines and Buttons

Phone Components

Softkey Buttons

Using Keypad Shortcuts

Cisco SPA 500S Attendant Console

Caring for Your Phone

Chapter 2: Installing Your Phone

Before You Begin

Phone Connections

Connecting the Handset

Installing the Stand (Optional)

Mounting the Phone to the Wall (Optional)

Reversing the Handset Retention Tab

Connecting the Power

Connecting Your Phone to the Network

Connecting the Phone to the Wireless Network

Connecting a PC to Your Phone (Optional)

Connecting Wired and Wireless Headsets (Optional)

Verifying Phone Startup

Upgrading Your Phone’s Firmware

Determining Your Current Firmware Version

Download the Firmware

Get Your Phone’s IP Address

Install the Firmware

Contents

1

9

10

1

3

4

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6

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11

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Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i


Contents

Chapter 3: Using Basic Phone Functions 26

Using Phone Hardware and Accessories 27

Using the Speakerphone

Using the Headset with Your IP Phone

27

27

Switching Between the Handset/Headset/Speakerphone During a Call 27

Sending Audio to the Phone Speaker 27

Choosing Your Preferred Audio Device 28

Adjusting Call Volume and Muting

Adjusting Call Volume

Adjusting the Ringer Volume

Using Mute

29

29

29

29

Placing or Answering a Call

Using Dial Assistance

Putting a Call on Hold

Resuming a Call

29

30

30

31

Ending a Call

Transferring Calls

Performing an Attended Transfer

Performing an Unattended (Blind) Transfer

Transferring a Held Call to an Active Call

Redialing

Viewing and Returning Missed Calls

Turning the Missed Calls Shortcut On and Off

Forwarding Calls

Forwarding All Calls

Forwarding Calls When Your Phone is Busy

Forwarding Calls When You Don’t Answer the Phone

Delaying Call Forwarding When You Don’t Answer the Phone

Stopping Call Forwarding

31

31

32

32

33

33

34

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38

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) ii


Setting Do Not Disturb

Activating Do Not Disturb

Deactivating Do Not Disturb

Turning Call Waiting On and Off

Picking Up a Call

Parking a Call

Placing a Three-Way Conference Call

Conferencing a Held Call with an Active Call

Using the Phone Directories

Using Your Personal Directory

Using the Corporate Directory

Using the Call History Lists

Viewing the Call History Lists

Calling from the Call History Lists

Deleting a Number from the Call History Lists

Saving a Call History List Number to Your Directory

Setting or Changing a Phone Password

Accessing Voicemail

Chapter 4: Using Advanced Phone Features

Configuring Privacy and Security Features

Blocking Caller ID

Blocking Anonymous Calls

Using Secure Call

Enabling Dial Assistance

Creating Speed Dials

Creating Speed Dials on Unused Line Buttons

Creating Numerical Speed Dials

Using Speed Dials

Using the Paging Feature

Paging Another Phone

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

Contents

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41 iii


Contents

Paging a Group of Phones

Configuring Auto Answer

Monitoring/Accessing Another Phone from Your Phone

Customizing Your LCD Screen

Changing the LCD Screen Contrast

Changing the Screen Backlight Settings

Configuring the Phone Screen Saver

Turning on the Screen Saver

Using Ring Tones

Changing Your Ring Tone

Configuring Date and Time Parameters on Your Phone

Setting Your Phone’s Date and Time

Using Star Codes

Using the Interactive Voice Response Menu on the Cisco SPA 501G

Advanced Procedures for Technical Support Personnel

Rebooting Your Phone

Chapter 5: Using the Web Interface

Logging in to the Web Interface


Configuring Call Forwarding

Configuring Call Waiting

Blocking Caller ID

Blocking Anonymous Calls


Viewing Call History Lists


Accepting Text Messages

Adjusting Audio Volume

Changing the LCD Contrast

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Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) iv


Contents


Chapter 6: Using the Cisco SPA 500S Attendant Console

Connecting the Cisco SPA 500S Attendant Console to the IP Phone

Connecting a Single Cisco SPA 500S

Connecting a Second Cisco SPA 500S

Configuring the Cisco SPA 500S

Using the Cisco SPA 500S

Monitoring the Cisco SPA 500S

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Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v


1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections:

•

About This Document, page 1

•

Overview of the Cisco Small Business Pro IP Phones, page 3

•

Understanding Your Phone’s Lines and Buttons, page 4

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business Pro IP Phone.

NOTE

The Cisco Small Business Pro IP Phone features vary, depending on the type of call

Business Pro IP Phones with a SIP phone system, such as the Cisco SPA 9000

Voice System or a Broadsoft or Asterisk system. If you are using your Cisco Small

Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP

Phone SPA 50X (SPCP) User Guide.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 1


Getting Started

About This Document

Organization

This table describes the contents of each chapter in this document.

1

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Appendix A

Title

Getting Started

Installing Your Phone

Using Basic Phone

Functions

Using Advanced Phone

Features

Using the Web Interface

Using the Cisco SPA 500S

Attendant Console

Where to Go From Here

Description

A description of this book and an overview of the Cisco

Small Business Pro IP

Phones.

How to connect and install your phone.

How to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls.

How to perform advanced phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones.

How to log in to and use the phone’s web user interface.

How to use the Cisco SPA

500S.

Lists of and links to related documentation.



Getting Started

Overview of the Cisco Small Business Pro IP Phones

1

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

Screen

Lines

Softkeys

Navigation

Button

SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G

Paper labels 128 X 64 monochrome LCD with backlight

8 1 4 8 12

4 fixed

(redial, cancel, conference, and transfer)

4 dynamic

None Four-way navigation key



Getting Started


Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

1

Figure 1 Phone Components

The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business

Pro IP Phone features. Other models differ. See the

“Overview of the Cisco Small

Business Pro IP Phones” section on page 3

.

Numbered objects in the photo are explained in the following table.

#

1

2

Phone Feature

Handset

Message Waiting

Indicator

Description

Pick up to place or answer a call.

Displays solid red when you have a new voice mail message. Flashes red during an incoming call.



Getting Started


1

#

3

4

5

6 Navigation button

7

8

Phone Feature

LCD Screen

Line keys

Softkey buttons

Messages button

Hold button

Description

Displays date and time, phone station name, line extensions, and softkey options. (Not available on the

Cisco SPA 501G.)

Indicates phone line status. (Not available on the Cisco

SPA 502G.)

When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

Orange: Line is unregistered (cannot be used).

These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

Press a softkey button to perform the action shown on the label on the LCD screen above.

Note: The Cisco SPA 501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a conference call and dial another number. After again to create the conference.

Transfer—Transfers a call. See the

“Transferring

Calls” section on page 31

.

Press an arrow key to scroll left, right, up, or down through items shown on the LCD screen. (Not available on the Cisco SPA 501G.)

Press to access voice mail (must be set up by your phone system administrator).

Press to place a call on hold.



Getting Started


1

#

9

Phone Feature

Setup button

10 Mute button

11 Volume button

12 Headset button

13 Speaker button

14 Keypad

Description

Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

For the Cisco SPA 501G, accesses the Interactive Voice

Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See the list of links at the end of this document.)

Press to mute or unmute the phone. When phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

of the handset, headset, speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone).

Push to turn the headset on or off. When the headset is on, the button glows green.

Push to turn the speaker on or off. When the speaker is on, the button glows green.

Use to dial phone numbers, enter letters, and choose menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone.

You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.



Getting Started


1

Button

<< or >> activ add bXfer dir dnd

-dnd edit cancel cfwd

-cfwd conf confLx delChr delete dial grPick ignore lcr miss park

Function

Move left or right through an entry without deleting characters.

Activates screen saver mode.

Add an entry.

Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.)

Forwards all calls coming to your phone to a specified number.

Clears call forwarding.

Initiates a conference call.

Conferences active lines on the phone together.

Deletes the last number or letter.

Deletes an entire item (for example, a number from the Call History list).

Dials a number.

Provides access to phone directories.

Do Not Disturb; prevents incoming calls from ringing your phone.

Clears Do Not Disturb.

Opens an item so that you can edit numbers or letters, or enable or disable a feature.

Allows you to answer a call ringing on an extension by discovering the number of the ringing extension.

Ignores an incoming call.

Dials the Last Call Received.

Shows the Missed Calls list.

Puts a call on hold at a designated “park” number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator.



Getting Started


1

Button

pickup phold redial resume save select starcode unpark xfer xferLx y/n

Function

Allows you to answer a call ringing on another extension by entering the extension number.

Puts a call on hold on an active shared line.

Displays a list of recently dialed numbers.

Resumes a call that is on hold.

Saves your changes.

Selects the highlighted item on the LCD screen.

Allows you to enter a star code. See

“Using Star Codes,” on page 60

.

Resumes a parked call.

Performs a call transfer.

Transfers an active line on the phone to a called number.

enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco

SPA 501G.)

The IP address is displayed on the Network screen.



Getting Started

Cisco SPA 500S Attendant Console

NOTE

Menus and options vary depending on phone model.

Cisco SPA 500S Attendant Console

1



Getting Started

Caring for Your Phone

1

The Cisco SPA 500S is a 32-button attendant console for the Cisco Small

Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk

Line Monitoring. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided (not shown). It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. For more information on the Cisco SPA 500S, see

Chapter 6, “Using the Cisco SPA 500S Attendant

Console.”

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.



2


This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

•

Before You Begin, page 12

•

Phone Connections, page 12

•

Connecting the Handset, page 13

•

Installing the Stand (Optional), page 13

•

Mounting the Phone to the Wall (Optional), page 14

•

Connecting the Power, page 19

•

Connecting Your Phone to the Network, page 20

•

Connecting a PC to Your Phone (Optional), page 21

•

Connecting Wired and Wireless Headsets (Optional), page 21

•

Verifying Phone Startup, page 22

•

Upgrading Your Phone’s Firmware, page 23




Before You Begin

2

Before You Begin

Before you install and connect your phone, verify with your System Administrator

(if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE

The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S

Attendant Console that works with the IP phones. It is not for use as a telephone line port.

!

CAUTION

CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure 1 Phone Connections




Connecting the Handset

2

Connecting the Handset

STEP 1

Turn the phone body over to expose the ports on the back of the unit.

!

CAUTION

Do not insert a telephone line cord into the auxiliary port.

STEP 2

Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol.

STEP 3

(Optional) Route the phone cord through the cable slot.

STEP 4

Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Installing the Stand (Optional)

NOTE

Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand.

STEP 1

Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2

Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.





2

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit





2

STEP 1

To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.

STEP 2

Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.

STEP 3

Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.





STEP 4

(Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

2





Plug in the Ethernet and power cables.

2





STEP 5

Hang onto screws mounted in the wall.

2

Reversing the Handset Retention Tab

If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

STEP 1

Push the latch in.

STEP 2

Slide the retention tab up until it detaches from the phone.




Connecting the Power

2

STEP 3

Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle.

Connecting the Power

If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body.




Connecting Your Phone to the Network

2

Connecting Your Phone to the Network

If you are using an Ethernet connection:

STEP 1

Insert one end of the Ethernet cable into the network port on the phone body marked “SW.”

STEP 2

Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

Connecting the Phone to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.

NOTE

This procedure requires the optional Cisco SPA 9000 Voice System IP Phone

PA100 power adapter to provide power to the WBP54G.

To connect your phone to the Cisco WBP54G:

STEP 1

Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the

Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See

Appendix A, “Where to Go From Here,”

for a list of documents and locations.

STEP 2

During the Setup Wizard process, connect the Ethernet network cable of the

WBP54G to the back of the IP phone base station into the slot marked “SW.” See the

“Phone Connections”

graphic.

STEP 3

Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4

Plug the IP phone power adapter into the power port of the WBP54G.

STEP 5

Plug the other end of the IP phone power adapter into an electrical outlet.




Connecting a PC to Your Phone (Optional)

2

Connecting a PC to Your Phone (Optional)

To connect a PC to your phone (optional):

STEP 1

To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body. See the

“Phone Connections”

graphic.

STEP 2

Connect the other end of the Ethernet cable to the network port on your PC.

Connecting Wired and Wireless Headsets (Optional)

The IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.com

http://www.jabra.com

Each brand and type of headset may require different steps for connection.

Consult the documentation for your particular headset for more information. In general, to connect a headset:

• Wireless—Connect the headset’s telephone cord into the telephone port on the back of the IP Phone.

• Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:




Verifying Phone Startup

2

Verifying Phone Startup

After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network”. All of the lights on the phone will flash.

After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

On models with screens, the phone displays the standard menu for the phone. The date, name and number of the phone display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over their associated soft buttons.

On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button.





2

If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service

Provider (ITSP).

Upgrading Your Phone’s Firmware

Your phone ships with pre-installed firmware. However, later firmware versions may be available that add features and fix problems with your phone. You may need to upgrade your phone to the latest firmware for ideal performance.

!

CAUTION

If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider.

Your provider may automatically upgrade your phones without any action on your part necessary.

To upgrade your phone’s firmware, do one of the following:

• Download the firmware from the Cisco website and install it from your PC.

See the following section for instructions.

• Upgrade using the Cisco SPA 9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA 9000 Voice System network). See the

Cisco

SPA 9000 Voice System Setup Wizard User Guide.

Determining Your Current Firmware Version

Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:

STEP 1

STEP 2

STEP 3





STEP 1

STEP 2

Cisco SPA 501G:

2

STEP 1

STEP 2

STEP 3

Download the Firmware

Go to

www.tools.cisco.com/support/downloads

, and enter the model number in the Software Search box. Save the firmware to your desktop.

Get Your Phone’s IP Address

Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address:


STEP 1

STEP 2

SPA 501G:





Install the Firmware

STEP 1

Extract the firmware onto your PC.

2

NOTE

If you are in a VPN connection, you may need to disconnect before proceeding so that your PC can communicate directly with your phone for the upgrade.

STEP 2

Run the executable file for the firmware upgrade (for example, double click upgspa504-6-2-0.exe).

STEP 3

provider.

STEP 4

Enter the IP address of your phone and verify the address of your PC.

STEP 5

and hardware.

STEP 6

NOTE

Do not disconnect your phone’s power until the upgrade is complete (the lights on your phone are no longer blinking).

STEP 7



3

Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

•

Using Phone Hardware and Accessories, page 27

•

Adjusting Call Volume and Muting, page 29

•

Placing or Answering a Call, page 29

•

Putting a Call on Hold, page 30

•

Resuming a Call, page 31

•

Ending a Call, page 31

•

Transferring Calls, page 31

•

Redialing, page 33

•

Viewing and Returning Missed Calls, page 34

•

Turning the Missed Calls Shortcut On and Off, page 35

•

Forwarding Calls, page 35

•

Setting Do Not Disturb, page 38

•

Turning Call Waiting On and Off, page 39

•

Picking Up a Call, page 40

•

Parking a Call, page 41

•

Placing a Three-Way Conference Call, page 42

•

Using the Phone Directories, page 44

•

Using the Call History Lists, page 46

•

Setting or Changing a Phone Password, page 48

•

Accessing Voicemail, page 48




Using Phone Hardware and Accessories

Using Phone Hardware and Accessories

Using the Speakerphone

or off hook).

Using the Headset with Your IP Phone

Install the headset as described in the

“Connecting Wired and Wireless

Headsets (Optional)” section on page 21

.

3

NOTE

Steps to use your headset with the IP phone may vary. Consult the user documentation for your headset for more information.

number to place a call, or press the headset button to answer a ringing call.

To use a wireless headset, lift the receiver off hook before speaking or listening through the headset.

Switching Between the Handset/Headset/Speakerphone

During a Call

Any of these audio devices can be used during a call. Only one device at a time can be used.

The handset can be on the hook when using the speakerphone or headset function. If switching from the handset to the speakerphone, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook. (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.)

Sending Audio to the Phone Speaker

Choosing this option sends audio to the speaker when the handset is lifted.




Using Phone Hardware and Accessories

NOTE

Does not apply to the Cisco SPA 501G.

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

Press save.

Choosing Your Preferred Audio Device

This option designates the headset or speaker phone as the preferred audio device when the handset is not used.

NOTE


To choose your preferred audio device:

STEP 1

STEP 2

STEP 3

STEP 4

ok.

STEP 5

3




Adjusting Call Volume and Muting

3

Adjusting Call Volume and Muting

You can also change call volume settings from your PC using the IP Phone Web

Interface. See

“Adjusting Audio Volume” section on page 74

.

Adjusting Call Volume

To adjust the volume of the handset or speaker, lift the handset or press the

Adjusting the Ringer Volume

model).

Using Mute

the speaker phone to the handset, mute is turned off automatically.

Placing or Answering a Call

NOTE

You may have to dial a number or numbers to reach an outside line. Ask your phone administrator.

To place or answer a call, do one of these:

• Pick up the receiver.

• Press the S




Putting a Call on Hold

3

• Press the H

• Press a green line button (to place a call) or a red flashing line button (to answer a call). (Not applicable to the Cisco SPA 502G).

If you are on a call and another call comes in, press the flashing red line button or

Using Dial Assistance

If dial assistance is enabled, when placing calls, you’ll see a list of matching recently dialed or received phone numbers on the screen after you begin dialing.

NOTE


If you want to choose one of these numbers:

STEP 1

Use the navigation button to scroll down and highlight a phone number on the LCD screen.

STEP 2

See

“Enabling Dial Assistance,” on page 52

for more information on enabling this feature.

Putting a Call on Hold

plays for the caller to indicate that the call is on hold. Only one call can be active at




Resuming a Call

3

Resuming a Call

To resume the call, press the flashing red line button for the call. (On the Cisco SPA

502G, press the rresume softkey.)

Ending a Call

To end a call:

• If you are using the handset, hang up.

• If you are using the speakerphone, press the S

• If you are using the headset, either press the H the receiver (wireless).

Transferring Calls

You can perform the following types of transfers:

• Attended Transfer—You call the person to whom you are transferring the call and either:

transfer the call while the phone is ringing.

wait for the person to answer before transferring the call.

• Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call.




Transferring Calls

3

Performing an Attended Transfer


STEP 1

opened to dial the number.

STEP 2

Either:

• Enter the number to which you want to transfer the call, then press d wait a few seconds.

• Press d

If you hang up before the second call rings, the transfer fails and the first call applicable to the Cisco SPA 502G) to make your changes before the call is transferred.

STEP 3

answered.

Cisco SPA 501G:

STEP 1

STEP 2

Enter the number to which you want to transfer the call.

STEP 3

After the phone begins to ring or after the person you are calling answers, press

Performing an Unattended (Blind) Transfer


STEP 1

STEP 2

transferred with no further action required on your part.




Redialing

Transferring a Held Call to an Active Call

3

NOTE


If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call after the transfer.)

• If you have only one call on hold, the call is transferred to the active party and you are disconnected.

• If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold.

Redialing


To redial the last number called, press the rredial softkey twice.

To redial another number:

STEP 1

Press the rredial softkey and select the desired number.

STEP 2

STEP 3

Cisco SPA 501G:




Viewing and Returning Missed Calls

Viewing and Returning Missed Calls

The LCD screen on your IP phone notifies you if a call came in that was unanswered.

3

NOTE


To return a missed call:

• If the LCD screen shows a missed call, press the llcr softkey to return the last

• If the LCD screen does not show a missed call, you can return a call from the

Missed Call list:

NOTE

If the call was from a long distance number, you may have to edit the call before keypad to edit the number.

To view a list of all missed calls:

• If the LCD screen shows a missed call, press the m missed calls.

• If the LCD screen does not show a missed call:




Turning the Missed Calls Shortcut On and Off

Turning the Missed Calls Shortcut On and Off

when you miss a call.

NOTE


To access this option:

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

3

Forwarding Calls

You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.

You can also set call forwarding options from your PC using the IP Phone Web

Interface; see the

“Configuring Call Forwarding” section on page 69

.

NOTE

For the Cisco SPA 501G, you can only use the IP Phone Web Interface or star codes to set call forwarding. See the instructions below for the appropriate star codes.




Forwarding Calls

3

Forwarding All Calls

Using the cfwd sofkey:

STEP 1

STEP 2

Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.

STEP 3

Using the star code:

Press *72 and enter the number to which to forward all calls.

Using the Setup button:

STEP 1

STEP 2

STEP 3

Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.

STEP 4

STEP 5

STEP 1

STEP 2

Forwarding Calls When Your Phone is Busy


Press *90 and enter the number to which to forward calls.





Forwarding Calls

3

STEP 3

Enter a number to which to forward all calls (for example, another extension, or an outside line.) If forwarding calls to an outside line, be sure to use any access and area codes required.

To enter “vm” (will connect to voice mail if this feature has been set up by your

STEP 4

STEP 5

Forwarding Calls When You Don’t Answer the Phone


Press *92 and enter the number to which to forward calls.


STEP 1

STEP 2

Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.

STEP 3

STEP 4

Delaying Call Forwarding When You Don’t Answer the Phone

STEP 1

STEP 2

Enter the number of seconds to delay forwarding calls, if there is no answer at your phone.





STEP 3

STEP 4

Stopping Call Forwarding

3

Using star codes:

• Enter *73 to deactivate call forwarding.

• Enter *91 to deactivate call forward busy.

• Enter *93 to deactivate call forward no answer.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.

You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the

“Setting Do Not Disturb” section on page 69

.

NOTE

For the Cisco SPA 501G, you can only set Do Not Disturb in the IP Phone Web

Interface or by using the star code.

Activating Do Not Disturb

Using the dnd softkey:

Do Not Disturb is turned on for your phone.




Turning Call Waiting On and Off


You can also access Do Not Disturb by performing the following steps:

3

STEP 1

STEP 2

STEP 3

STEP 4


Enter *78 to activate Do Not Disturb.

Deactivating Do Not Disturb

Using the -dnd softkey:

To deactivate Do Not Disturb, press the --dnd softkey.



Enter *79 to deactivate Do Not Disturb.

Turning Call Waiting On and Off

Call waiting alerts you when you are on a call by ringing your phone and displaying a status message that another call is ringing. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.

You can also turn call waiting on and off from your PC using the IP Phone Web

Interface. See the

“Configuring Call Waiting” section on page 70

.




Picking Up a Call

3

NOTE

For the Cisco SPA 501G, you can only configure Call Waiting in the IP Phone Web

Interface or by using the star code.


STEP 1

STEP 2

STEP 3

STEP 4

Press the y/n softkey to turn call waiting on or off.

STEP 5

STEP 6


• Enter *56 to activate call waiting.

• Enter *71 before dialing a number to activate call waiting for that call.

• Enter *57 to deactivate call waiting.

• Enter *72 before dialing a number to deactivate call waiting for that call.

Picking Up a Call

You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call in the following ways:

• Pick up a call that is ringing at an extension in your group using the g softkey. (Not available for the Cisco SPA 501G.)

• Pick up a call that is ringing at specific extension using the p

(Not available for the Cisco SPA 501G.)

• Pick up a call ringing at an extension that is configured on one of the line buttons on your phone. Requires configuration by your phone administrator.

(Not available on Cisco SPA 502G.)




Parking a Call

To pick up a call ringing at an extension in your group:

STEP 1

STEP 2

3

To pick up a call ringing at a specific extension:

STEP 1

STEP 2

Enter the extension number of the phone from which you are picking up the call

STEP 3

To pick up a call ringing at an extension that is configured on one of the line buttons on your phone, press the flashing line button.

Parking a Call

You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.

NOTE

Not available on the Cisco SPA 501G.

To park a call:

STEP 1

STEP 2

does not correspond with an actual phone extension number, and you can pick any easily-remembered number (for example, 100). The call is then parked on that line, and the caller hears “on hold” music or messages.

STEP 3

You or another person must then “unpark” the call.





3

number), or view a list of parked calls and unpark it from the list.

To unpark if you know the park line number:

STEP 1

STEP 2

Enter the number of the park line (for example, the number that was entered in

Step 2 of “parking a call.”)

STEP 3

STEP 1

STEP 2

STEP 3

To view a list of parked calls (and unpark from the list):

Placing a Three-Way Conference Call

You can perform conference calls by:

• calling both numbers and pressing the c

• conferencing an active and held call using the c on Cisco SPA 501G)


To initiate a conference call:

STEP 1

second line is opened, and you hear a dial tone.

STEP 2

Dial the second person’s telephone number.





STEP 3

call.

When you hang up, the other two parties are disconnected.

Cisco SPA 501G:

STEP 1

second line is opened, and you hear a dial tone.

STEP 2

Dial the second person’s telephone number.

STEP 3

conference call.

When you hang up, the other two parties are disconnected.

3

Conferencing a Held Call with an Active Call

NOTE


If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you.

• If you have only one call on hold, the conference call is created between the three of you.

• If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold.





3

Using the Phone Directories

Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.

In general, the phones provide the following types of directories:

• Personal Directory—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.

• Corporate Directory—The corporate directory lists the phones and extension numbers in your company. Depending on your phone network configuration, you may have the following directories available:

Corporate Directory (LVS)

Directory using Lightweight Directory Access Protocol (LDAP)

NOTE

Not available for the Cisco SPA 501G.

Using Your Personal Directory

You can also view and edit the directory from your PC using the IP Phone Web

Interface. See the

“Using Your Personal Directory” section on page 72

.

To add a new entry to the directory:

STEP 1

STEP 2

Use the keypad to enter the name of the directory entry. Press the number key multiple times to move to a different letter under that number. (For example, to finished with the name, use the navigation button to go down to the Number field.





3

STEP 3

Enter the phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary.

STEP 4

(Optional) To change the ring type for the caller:

STEP 5

b. Scroll through the available ring types. assign that ringtone to the person whose number you are adding to the directory.

Using the Corporate Directory

NOTE

Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you.

To use the corporate directory:

STEP 1

STEP 2

STEP 3

STEP 1

STEP 2

To use the Lightweight Directory Access Protocol (LDAP) directory:

NOTE

The name of the LDAP directory is configured by the phone administrator and can differ.





STEP 3

STEP 4

3

Using the Call History Lists

You can also view the Call History Lists from your PC using the IP Phone Web

Interface. See the

“Viewing Call History Lists” section on page 72

.

NOTE

You can only view call history lists for the Cisco SPA 501G using the IP Phone Web

Interface.

Viewing the Call History Lists

To view the Call History lists:

STEP 1

STEP 2

STEP 3

Select the Call History list you want to view. Available Call History lists are:

• Redial List—Shows the last 60 numbers dialed from your phone.

• Answered Calls—Shows the caller ID of the last 60 answered calls.

• Missed Calls—Shows the last 60 missed calls.





Calling from the Call History Lists

To dial a number from one of the Call History lists:

STEP 1

Choose the call.

STEP 2

3

NOTE

If the call was from a long distance number, you may have to edit the call buttons and keypad to edit the number.

Deleting a Number from the Call History Lists

STEP 1

In the Redial, Answered Calls, or Missed Calls list, choose the call.

STEP 2

STEP 3

Saving a Call History List Number to Your Directory

STEP 1

In the Redial, Answered Calls, or Missed Calls list, choose the call.

STEP 2

Use the navigation button to scroll to the right to access more softkey button

STEP 3

directory.




Setting or Changing a Phone Password

3

Setting or Changing a Phone Password

You can set or change the password for your phone to prevent unauthorized use.

To set a password for your phone:

STEP 1

STEP 2

STEP 3

Enter a numeric password. Enter the same password twice.

STEP 4

Accessing Voicemail

administrator should configure your phone with the correct voicemail number so

If you need to change the number for your voicemail (for example, if your phone is not part of a Cisco SPA 9000 Voice System and you have external voicemail), perform the following steps:

STEP 1

STEP 2

STEP 3

Enter the number to dial for voicemail. For a Cisco SPA 9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line.

TIP

To clear the field of a previous entry, press c Right

STEP 4



4

Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone. It contains the following sections:

•

Configuring Privacy and Security Features, page 50

•

Creating Speed Dials, page 52

•

Using Speed Dials, page 54

•

Using the Paging Feature, page 54

•

Monitoring/Accessing Another Phone from Your Phone, page 55

•

Customizing Your LCD Screen, page 56

•

Using Ring Tones, page 59

•

Configuring Date and Time Parameters on Your Phone, page 60

•

Using Star Codes, page 60

•

Using the Interactive Voice Response Menu on the Cisco SPA 501G, page 62

•

Advanced Procedures for Technical Support Personnel, page 65





4

Configuring Privacy and Security Features

You can also configure these features using your PC and the IP Phone Web

Interface. See

“Blocking Caller ID,” on page 71

and the

“Blocking Anonymous

Calls,” on page 71

.

NOTE

For the Cisco SPA 501G, configure these features using the IP Phone Web Interface or use the star codes (described below).

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

Blocking Caller ID

You can block Caller ID from your phone so that your phone number will not appear to the person you call.



Press **67 before dialing the number. (Caller ID blocking will remain enabled until you enter **68.)

Blocking Anonymous Calls

Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message.





4

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6



Press **77. Anonymous call rejection will be enabled until you enter **87.

Using Secure Call

With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your service provider if Secure Call is available.

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

Using star codes:

• *16—Activate Secure Call feature for all calls.

• *18—Activate Secure Call feature for a single call.




Enabling Dial Assistance

To deactivate secure call:

• *17—Deactivate Secure Call feature for all calls.

• *19—Deactivate Secure Call feature for a single call.

4

Enabling Dial Assistance

If you enable dial assistance, when you place calls, the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists.

NOTE

Dial assistance is not available on the Cisco SPA 501G.

To enable dial assistance:

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

If dial assistance is enabled, when placing calls, use the navigation button to scroll call.

Creating Speed Dials

You can configure different types of speed dials:

• You can assigned unused line buttons on your phone to act as a speed dial.





4

• Depending on how your extensions are configured and how many line buttons are on your phone, you can have up to 7 speed dials on the line buttons.

• You can create speed dials assigned to a number, that, when pressed on the keypad, dials the number assigned to it. You can have up to 8 of these speed dials. Each speed dial can be a phone number, IP address or URL.

You can create and edit speed dials using your PC and the IP Phone Web

Interface. See

“Creating Speed Dials,” on page 73

.

NOTE

For the Cisco SPA 501G, create speed dials using the IP Phone Web Interface.

Creating Speed Dials on Unused Line Buttons

STEP 1

Dial window displays.

STEP 2

Enter the name for the speed dial.

STEP 3

Press the Down Arrow key to reach the phone number field. Enter the phone

STEP 4

After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.

NOTE

For the Cisco SPA 501G or Cisco SPA 502G, your phone administrator can use the web interface to create speed dials on unused line buttons. This is an

STEP 1

STEP 2

Creating Numerical Speed Dials




Using Speed Dials

STEP 3

For a new speed dial, scroll to select an unused speed dial (marked with Not

Assigned). To edit a previously existing speed dial, select it.

STEP 4

STEP 5

4

Using Speed Dials


To call one of your configured speed dial numbers, either:

• Open a phone line and press the number on the phone keypad for the speed

• Press the S Speed Dial, choose the number, and press D

Cisco SPA 504G, SPA508G, SPA509G:

Press the unused line button you have configured for a speed dial.

Cisco SPA 501G:

Press the number on the phone keypad for the speed dial and wait a few seconds.

Using the Paging Feature

Your IP phone can automatically answer pages from other Cisco IP phones in the

Cisco SPA 9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page.

NOTE

Your phone must be part of a Cisco SPA 9000 Voice Network to use this feature.




Monitoring/Accessing Another Phone from Your Phone

4

Paging Another Phone

To page another phone, dial **96 plus the extension of the phone you are paging. If the phone you are paging is not set up to auto answer pages, the call will ring as a normal voice call.

Paging a Group of Phones

Your phone administrator can configure a group of phones that you can page simultaneously. Each paging group has a number associated with it. Your administrator must give you the number of the groups that are configured. To page this group, dial **96 plus the number of the paging group.

Configuring Auto Answer

To configure your phone to auto answer pages:

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

Monitoring/Accessing Another Phone from Your Phone

Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. If this feature is configured, some line buttons on your phone are assigned to display the status of another user’s phone. For example, if your line 4 is configured to display Bob’s phone line, the LED color shows you the status of his phone line:

• Green: Line is idle.

• Red (steady): Line is active or in use.





4

• Red (blinking): Line is ringing.

• Orange (solid): Line is unregistered (cannot be used).

• Orange (blinking): Line is not configured properly.

In addition, if your system administrator has configured it, you can press the same line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his extension.

NOTE

Not applicable to the Cisco SPA 502G.

Customizing Your LCD Screen

NOTE


You can customize your LCD screen in several ways.

Changing the LCD Screen Contrast

You can also change your LCD screen contrast from your PC using the IP Phone

Web Interface. See

“Changing the LCD Contrast,” on page 75

.

To adjust the contrast of the LCD screen:

STEP 1

button.

STEP 2

increases the contrast.

STEP 3





4

Changing the Screen Backlight Settings

The screen backlight turns off after a specified period of time. You can change this time period so that the screen backlight is on for a longer period, or keep the backlight always on.

STEP 1

STEP 2

STEP 3

STEP 4

Press Option to choose the desired setting:

• 10 seconds

• 20 seconds

• 30 seconds

• always on

STEP 5

STEP 6

STEP 1

STEP 2

Configuring the Phone Screen Saver

You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the IP Phone Web Interface. See

“Configuring the Phone Screen Saver,” on page 75

.

To configure your screen saver:





To enable your screen saver:

STEP 1

STEP 2

STEP 3

STEP 4

4

To specify the amount of time before the screen saver turns on if your phone is idle:

STEP 1

STEP 2

Enter the time, in seconds, to wait before the screen saver starts.

STEP 3

STEP 4

To change your screen saver picture:

STEP 1

STEP 2

is displayed. Options are:

• Background Picture—Displays your phone’s background picture.

• Station Time—Overlays the phone’s station ID and time onto the picture.

• Lock—Overlays a lock graphic onto the picture.

• Phone—Overlays a phone graphic onto the picture.

• Date/Time—Overlays the date and time onto the picture.

STEP 3

STEP 4




Using Ring Tones

Turning on the Screen Saver

To immediately turn on your phone’s screen saver:

STEP 1

STEP 2

in order to immediately activate it.)

4

Using Ring Tones

NOTE


Each extension of your phone can have a different ring tone. You can also create your own ring tones.

Changing Your Ring Tone

To change a ring tone:

STEP 1

STEP 2

STEP 3

STEP 4

select to choose the highlighted ringtone for that extension.




Configuring Date and Time Parameters on Your Phone

4

Configuring Date and Time Parameters on Your Phone

Setting Your Phone’s Date and Time

The date and time for your phone normally come from the SIP proxy server or NTP server. However, if you need to change some date and time parameters, you can follow these steps:

STEP 1

STEP 2

STEP 3

Enter the date in the following format: mm*dd*yy (this will display as m/d).

STEP 4

Enter the time in the following format: hh*mm*ss (this will display as (h:mm).

STEP 5

If the time does not display am (a) or pm (p) correctly, adjust with Offset. To change from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00.

STEP 6

You can set just one of these choices, if necessary.

Using Star Codes

Your IP phone can support numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID

(star code 67), you would dial *67, followed by the telephone number you are calling.

Following is a list of commonly-used star codes. Some star codes may not be available to you; consult your system administrator for more information.




Using Star Codes

4

67

68

69

70

72

73

77

56

57

66

36

37

38

39

Code

16

17

18

19

71

Definition

Activate Secure Call feature for all calls.* See

Using Secure Call, page 51

.

Deactivate Secure Call feature for all calls.* See


.

Activate Secure Call feature for a single call.* See


.

Deactivate Secure Call feature for a single call.* See


.

Pick up a call at another extension.* See


.

Pick up a group call.* See


.

Park a call.* See


.

Unpark a call.* See


.

Activate call waiting. See


.

Deactivate call waiting. See


.

Activate Call Back. Causes the IP phone to repeatedly dial a busy number until the called party rings or answers. The IP phone then alerts you that the call has gone through.

Block Caller ID. See

Blocking Caller ID, page 50

.

Unblock Caller ID. See


.

Calls the last number that called your phone.

Deactivate call waiting for a single call. See

Turning Call Waiting On and

Off, page 39

.

Activate call waiting for a single call. See


.

Activate Call Forward All. See


.

Deactivate Call Forward All. See


.

Activate anonymous call blocking. See

Blocking Anonymous Calls, page 50

.





4

Code

78

79

86

87

90

91

92

93

96

98

Definition

Activate Do Not Disturb. See


.

Deactivate Do Not Disturb. See


.

Deactivate Call Back.

Deactivate anonymous call blocking. See


.

Activate Call Forward Busy. See


.

Deactivate Call Forward Busy. See


.

Activate Call Forward No Answer. See


.

Deactivate Call Forward No Answer. See


.

Page an extension.** See

Using the Paging Feature, page 54

.

Perform a blind transfer.

Transferring Calls, page 31

.

*Requires that your IP phone be part of a Cisco SPA 9000 Voice System network.

**Requires that the paged extension be part of a Cisco SPA 9000 Voice System network.

Using the Interactive Voice Response Menu on the Cisco SPA

501G

The Cisco SPA 501G provides an interactive voice response menu. You can enter options and receive information about the phone and its operation.

To access the IVR:

STEP 1

menus require entering of further information or numbers.





Typical options you might use are listed in the following table:

4

Number

100

150

160

170

180

110

120

130

140

220

221

Option

Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

Recites the IP address of the phone.

Recites the netmask of the phone.

Recites the gateway address.

Recites the MAC (hardware) address of the phone.

Recites the phone software version.

Recites the primary DNS server address.

Recites the HTTP port on which the web server listens. Defaults to 80.

Recites the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone).

Recites the method of call control (SIP or SPCP).

Set call control—enter the value for the call control method you want, then press #:

•

0: SIP

•

1: SPCP

73738

87778

Restore the phone to the factory default software and settings. begin the restore process.

Restore the phone’s user settings to the default. (Clears all user settings such as speed dials.) begin the restore process.

732668





4

Number

111

Option

Set a static IP address. Enter the address (use * to enter the “.” value), then press #.

121

NOTE

DHCP must be disabled to use this option; if DHCP is not disabled, you receive an error message.

Set a netmask. Enter the address (use * to enter the “.” value), then press

#.

131

161

NOTE


Set a gateway. Enter the address (use * to enter the “.” value), then press

#.

NOTE


Set the address of the primary Domain Name Server (DNS). Enter the address (use * to enter the “.” value), then press #.

181 Set the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Enter the address (use * to enter the “.” value), then press #.

7932

723646 Enable or disables access to the administrative (admin) login on the web





4

Advanced Procedures for Technical Support Personnel

!

CAUTION

These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your phone administrator.

To access advanced menus on the Cisco SPA 502G, SPA 504G, SPA 508G, and

SPA 509G, follow the procedures below. For the Cisco SPA 501G, many of these options can be performed in the IVR. See the

“Using the Interactive Voice

Response Menu on the Cisco SPA 501G” section on page 62

.

STEP 1

STEP 2

Choose from the following options:

• Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions.

• Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate.

• Status: This setting displays the status of the phone, extension and line buttons.

• Reboot: See

Rebooting Your Phone, page 66

.

• Restart: Restarts your phone.

• Factory Reset: Resets your phone to the factory default settings.

!

CAUTION

If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change.





4

• Custom Reset: Resets your phone to the latest customization profiles.

• Language: Changes the language on your phone (subject to availability and configuration by your system administrator).

STEP 1

STEP 2

STEP 3

Rebooting Your Phone

This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone’s function.

To reboot your phone:

Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509:

Cisco SPA 501G:

STEP 1

STEP 2

At the IVR menu, enter 732668, then press #.

STEP 3

Hang up to begin the reboot.




Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections:

•

Logging in to the Web Interface, page 68

•


•

Configuring Call Forwarding, page 69

•

Configuring Call Waiting, page 70

•


•


•

Using Your Personal Directory, page 72

•

Viewing Call History Lists, page 72

•

Creating Speed Dials, page 73

•

Accepting Text Messages, page 73

•

Adjusting Audio Volume, page 74

•

Changing the LCD Contrast, page 75

•

Configuring the Phone Screen Saver, page 75

5




Logging in to the Web Interface

Logging in to the Web Interface

STEP 1

Get the IP address of your phone:


5

Cisco SPA 501G:

STEP 2

On your PC, open Internet Explorer.

STEP 3

Enter the IP address in the browser’s toolbar.

The web interface has four main tabs:

• Voice—Contains information about your phone, including the following subtabs:

Info—Contains system and phone information (read only).

System—Allows you to configure a password and network settings.

Phone—Allows you to enable the screen saver.

User—Contains settings for call forwarding, speed dials, call waiting, privacy settings, and audio settings.

• Call History—Displays calls received and made from your phone.

• Personal Directory—Contains your personal address book.

• Attendant Console Status—Provides information about Cisco SPA 500S attendant consoles, if installed.





5

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.

To set Do Not Disturb:

STEP 1

Log in to the web interface.

STEP 2

STEP 3

STEP 4

STEP 5

NOTE

You can turn off Do Not Disturb from your phone or from the web interface.

Configuring Call Forwarding

STEP 1


STEP 2




Configuring Call Waiting

5

STEP 3

• CFWD All Dest—Forwards all calls to a single number that you enter.

• CFWD Busy Dest—Forwards all calls to another number when the phone is busy. Enter the number to which to forward calls.

• CFWD No Ans Dest—Forwards calls to another number if there's no answer at your phone. Enter the number to which to forward calls.

• CFWD No Ans Delay—Number of seconds to delay forwarding calls, if there is no answer at your phone. Enter the number of seconds to delay.

STEP 4

Configuring Call Waiting

Call waiting alerts you when you are on a call by ringing and displaying a status message that you have another incoming call. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.

To turn call waiting on or off:

STEP 1


STEP 2

STEP 3

STEP 4

STEP 5




Blocking Caller ID

Blocking Caller ID

You can block Caller ID from your phone so that your phone number will not appear to the person you call.

To block Caller ID:

STEP 1


STEP 2

STEP 3

STEP 4

STEP 5

5

Blocking Anonymous Calls

Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message.

To block anonymous calls:

STEP 1


STEP 2

STEP 3

STEP 4

STEP 5





5

Using Your Personal Directory

Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory.

NOTE


To view and edit your personal directory:

STEP 1


STEP 2

listings for your phone.

To enter a new item into the directory:

STEP 1

select the line and enter the information in the following format: n=Marketing;p=5045551212 where “n=” indicates the name for the entry and “p=” indicates the phone number (including area code).

STEP 2

Viewing Call History Lists

To view Call History Lists:

STEP 1


STEP 2

phone. These include:

• Placed—Shows the last 60 numbers dialed from your phone.

• Answered—Shows the caller ID of the last 60 answered calls.





• Missed—Shows the last 60 missed calls.

Click the tab for each list to view it.

5

Creating Speed Dials

You can configure up to 8 speed dials for the number keys. Each speed dial can be a phone number, IP address or URL.

To create or edit a numerical speed dial:

STEP 1


STEP 2

STEP 3

STEP 4

Accepting Text Messages

Your phone can accept text messages from some IP phones or services.

To accept text messages from other IP phones:

STEP 1


STEP 2

STEP 3

STEP 4




Adjusting Audio Volume

To accept text messages from a third party:

STEP 1


STEP 2

STEP 3

yes.

STEP 4

Adjusting Audio Volume

STEP 1


STEP 2

STEP 3

• Ringer Volume

• Speaker Volume

• Handset Volume

• Headset Volume

Enter a volume between 1 and 10, with 1 being the lowest.

5




Changing the LCD Contrast

Changing the LCD Contrast

NOTE


STEP 1


STEP 2

STEP 3

between 1 and 10, with 1 being low contrast.

STEP 4

5

Configuring the Phone Screen Saver

NOTE


To configure the phone screen saver:

STEP 1


STEP 2

Under General, you can configure the following:

• Screen Saver Enable: Turns the screen saver on and off.

• Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts.

• Screen Saver Icon: The display type:

A background picture.

The station time in the middle of the screen.





A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.”

A moving phone icon.

The station date and time in the middle of the screen.

5

STEP 3



6

Using the Cisco SPA 500S Attendant Console

This chapter describes how to install and use the Cisco SPA 500S Attendant

Console with your IP Phone.

Figure 1 Cisco SPA 500S Attendant Console





6

The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500

Series IP Phones, providing 32 three-color (red, green, and orange) programmable

LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring.

The Cisco SPA 500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines.

Connecting the Cisco SPA 500S Attendant Console to the IP

Phone

To connect the Cisco SPA 500S Attendant Console to the IP phone, you need the following:

• Cisco SPA 500S Attendant Console

• Attachment Arm

• Two (2) Attachment Arm Screws

• Auxiliary Interconnect Cable

• Stand





6

Connecting a Single Cisco SPA 500S

STEP 1

Turn both the IP phone and Cisco SPA 500S face down.

STEP 2

Align the screw hole in the IP phone with one of the holes on the attachment arm.

STEP 3

Insert the pegs on the attachment arm into the peg holes on the IP phone.





6

STEP 4

Using an attachment arm screw, secure the attachment arm to the IP phone.

STEP 5

Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm.

STEP 6

Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.





6

STEP 7

Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S.

!

CAUTION

Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S.

STEP 8

Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.

STEP 9

Locate the AUX port on the back of the IP phone. Connect the other end of the auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required.





STEP 10

Route the auxiliary cable inside the cable slot of the Cisco SPA 500S.

6

STEP 11

Attach the appropriate desktop stand to each unit.





6

Connecting a Second Cisco SPA 500S

A maximum of two SPA500S attendant consoles can be connected to a Cisco SPA

500 Series IP Phone. The instructions in this section are for connecting a second

Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to

“Configuring the Cisco SPA 500S” on page 85

.

STEP 1

Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the

“Connecting the Cisco SPA 500S Attendant Console to the IP

Phone” section on page 78

.

STEP 2

Align the left screw hole in the first Cisco SPA 500S with one of the holes on the attachment arm.

STEP 3


STEP 4

Using the attachment arm screw, secure the attachment arm to the first Cisco SPA

500S.

STEP 5


STEP 6

Using the attachment arm screw, secure the attachment arm to the second Cisco

SPA 500S.





6

!

CAUTION

Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S.

STEP 7

Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one end of the auxiliary cable to this port.

STEP 8

Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the other end of the auxiliary cable to this port.

STEP 9

Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required.

STEP 10

Attach the appropriate desktop stands to each unit.




Configuring the Cisco SPA 500S

6

Configuring the Cisco SPA 500S

The Cisco SPA 500S can be configured to easily access other phone lines in the system. For example, buttons on the Cisco SPA 500S can be configured to monitor another extension, speed dial a number, transfer calls to another extension, and more.

NOTE

The options available on the Cisco SPA 500S depend on the phone system configuration. Your phone system might not provide all of the features mentioned in this document.

Configuration of the Cisco SPA 500S and assignment of the line buttons is performed by the system administrator and is not described in this document. To configure the Cisco SPA 500S:

• If the Cisco SPA 500S and attached IP phone are part of a Cisco SPA 9000

Voice System, we recommend that you use the Cisco SPA 9000 Setup

Wizard. For instructions on using the Setup Wizard, see the System

Configuration Using the SPA 9000 Setup Wizard document on Cisco.com.

See

Appendix B, “Where to Go From Here”

for the link to this document.

• If you want to manually configure the Cisco SPA 500S using the web user interface for the IP phone to which the Cisco SPA 500S is attached, see the

Cisco SPA 500 Series and Wireless IP Phone Administration Guide on

Cisco.com. See

Appendix B, “Where to Go From Here”


• If the Cisco SPA 500S and attached IP phone are used with a Broadsoft or

Asterisk server, see the Cisco SPA 500 Series and Wireless IP Phone

Administration Guide on Cisco.com. See

Appendix B, “Where to Go From

Here”





Using the Cisco SPA 500S

6

Using the Cisco SPA 500S

The functions of Cisco SPA 500S buttons may differ depending on configuration.

However, in general, you can:

• Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored:

Green: The line is idle.

Red (steady): The line is in use.

Red (blinking): The line is ringing.

Orange (steady): The line is not registered; there is a problem with phone connectivity.

Orange (blinking): The line is not configured properly.

Off: The line is not configured.

• Transfer an active call by pressing the line button on the Cisco SPA 500S.

(This requires that the line button is configured as a speed dial for the number to which you are transferring).

• Dial a configured extension by pressing the green line button on the Cisco

SPA 500S.

• Pick up a call ringing at the extension by pressing the flashing red line button.

Monitoring the Cisco SPA 500S

To view the status of the Cisco SPA 500S:

STEP 1


STEP 2



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