As a Salesforce administrator—that is, a user assigned to the Administrator profile—you’re responsible for setting up your online organization, which means adding users and configuring the system for your needs.

This guide contains the details you need to set up and maintain a Salesforce organization.

We hope this guide provides the complete content you need to get your organization up and running with Salesforce. If you need further support, contact the Support team at Salesforce.

EDITIONS

Available in: Salesforce

Classic and Lightning

Experience

Available in: All Editions

Salesforce Trials

Trial Overview

During your trial, you can evaluate Salesforce before you subscribe. Your trial includes:

•

Sample data. You can

delete sample data or

start a new trial

•

Administrator privileges. The person who signed up automatically becomes the administrator.

You can add another administrator when you

add more users .

•

A variety of Salesforce features.

•

The ability to

to Salesforce.

Note: Features included in your trial may not be available in the Edition you choose to purchase.

If you set up multiple users in your trial and later choose to convert to Personal Edition, all users except the original system administrator will be deactivated.

EDITIONS

Available in: Salesforce

Classic

Available in: All Editions except Database.com

Set Up and Maintain Your Salesforce Organization Starting a New Trial

Starting a New Trial

When you sign up for Salesforce, you can choose an industry-specific template with sample data.

During your trial period, you can start a new trial with a blank template. To start a new trial, you must abandon your current trial, including all data and customizations.

You can start a new trial if you have:

•

Less than 1000 rows of data

•

No additional user licenses added by Salesforce

•

No additional functionality enabled by Salesforce

To start a new trial:

1. From Setup, enter

Start a New Trial

in the

Quick Find

box, then select Start a

New Trial. This link is available only during your trial period.

2. Select your language and template preferences.

3. Enter the requested text stating that you want to abandon your current trial organization and all of its data. This includes both sample data and data you have entered.

4. Check the box to confirm that all of your current trial data will be lost.

5. Click Submit.

6. When the confirmation page appears, click Submit.

EDITIONS

Available in: Salesforce

Classic

Available in: Contact

Manager, Group,

Professional, Enterprise,

Performance, and

Unlimited Editions

USER PERMISSIONS

User Permissions Needed

To start a new trial:

•

“Modify All Data”

Note: By choosing to start a new trial, you are abandoning your current trial organization including all existing data and customizations. You will no longer be able to access the trial or data. Only usernames will be preserved.

Converting a Trial Using Checkout

Users with a Checkout account can convert a Salesforce trial into an Edition subscription. If your organization doesn’t have self-service access to Checkout, submit a request to your Salesforce representative.

To convert your trial Edition into a subscription using Checkout, you must create a quote.

Note: At any point during the quote creation process, you can click Request Assistance to contact your Salesforce account representative.

To convert your trial Edition into a subscription:

1. To create a quote, click Subscribe Now or select Checkout from the Force.com Apps drop-down list. Note that the Edition and products used in your trial organization are preselected in Checkout.

Important:

If at any point during quote creation you close the window, you lose all changes. If you are creating a new quote, you lose the entire quote. You can click Save

for Later on any page if you want to save your changes and continue editing it later.

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

Available in: Personal,

Contact Manager, Group,

Professional, Enterprise,

Performance, and

Unlimited Editions

2. If you are a new user, or creating or editing a quote from a trial, enter and confirm the information on the Subscription Information tab.

3. If you are creating or editing a quote from a trial of a larger Edition, enter and confirm the information on the Products page, review your billing information, and click Jump to Order Review.

Set Up and Maintain Your Salesforce Organization Delete Trial Data

4. If you want to create a quote for another Edition, click Editions and Pricing. Enter and confirm the subscription, product, and billing information, then click Jump to Order Review. The Order Review page displays the information you entered, as well as complete pricing for all products on the quote.

Note: If you convert a trial organization to a lesser Edition, such as moving from a Professional Edition trial to a Group Edition subscription, some features and data from your trial are deleted. To accept the deletions, select the

Acknowledgment checkbox. Click Review this to see a list of features not supported in your chosen Edition. If you want to back up all of your data before converting, log into your Salesforce organization and from Setup, enter

Data Export

in the

Quick Find box, then select Data Export.

5. Verify your purchase and click Place Order.

As a trial user, if you create a quote and don't follow through with placing an order, the quote is saved in Checkout. Once you complete a quote and place an order for an Edition subscription, any other Edition quotes you have open are closed.

SEE ALSO:

Checkout User Guide

Delete Trial Data

When you sign up for Salesforce, your organization is initially populated with some sample data.

During your trial period, administrators can delete the sample data plus all your organization’s data by using the Delete All Data link.

Note:

The Delete All Data link is visible only when all the following conditions are met.

•

The user has the “Modify All Data” user permission.

•

The organization is in a trial state.

•

The organization doesn’t have portals enabled.

•

The user isn’t a Partner Administrator, acting on another user’s behalf.

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

Available in: All Editions except Database.com

USER PERMISSIONS

1. From Setup, enter

Delete All Data

in the

Quick Find

box, then select Delete All

Data.

2. Enter the requested text stating that you understand that all the data in your organization will be deleted. This includes both sample data and data you have entered. Your user and administration setup is not affected.

3. Click Submit.

To delete trial data:

•

“Modify All Data”

Note: If data storage limits prevent you from deleting all your trial data this way, use Mass Delete Records to delete your accounts.

Then use Delete All Data to delete your remaining trial data. For instructions for using Mass Delete Records, see Deleting Multiple

Records and Reports on page 431.

Plan Your Salesforce Rollout

Before you roll up you sleeves and start setting up Salesforce, take a look at the resources available to help you plan your rollout.

Set Up and Maintain Your Salesforce Organization How Can a Salesforce Consulting Partner Help Me?

IN THIS SECTION:

How Can a Salesforce Consulting Partner Help Me?

Recently purchased Salesforce? Wondering how to get started? Consider working with a consulting partner to take full advantage of the product.

How Can a Salesforce Consulting Partner Help Me?

Recently purchased Salesforce? Wondering how to get started? Consider working with a consulting partner to take full advantage of the product.

Consulting partners are firms that employ Salesforce-certified consultants. Consultants work with you to learn what your company needs, design and build your Salesforce organization to meet those needs, and test the organization before you roll it out to your teams.

Consulting partners have one goal in mind: Your success with Salesforce.

Rolling out an effective Salesforce organization takes time and thoughtful planning. Working with a partner can help your company harness the power of Salesforce in a way that can be difficult and time-consuming without expert guidance.

Not sure if your company needs expert guidance? Consider how you would respond to the following questions about your company’s sales goals.

•

Does your company have the internal resources with the time, expertise, and experience to develop the appropriate Salesforce features to solve your business needs?

•

Is your company expanding into new business, countries, or industries?

•

Do you need a decisive, objective perspective when making business decisions?

•

Do you want to see results in weeks, not years?

Still on the fence? Check out this comparison between rolling out Salesforce yourself and rolling out Salesforce with a partner.

Compare

Qualifications

Experience

Availability of resources for setup

External support

Time commitment

Salesforce adoption by your sales teams

Rolling out Salesforce Yourself

Sometimes companies have

Salesforce-certified employees who can assist with setup.

Usually employees have little or no

Salesforce experience.

Rolling out Salesforce with a Partner

Consultants are Salesforce-certified.

Consultants have set up many Salesforce organizations and are knowledgeable about best practices.

Usually setup competes with your employees’ other projects and priorities.

Consultants commit to and deliver on a scope of work for your Salesforce rollout.

Salesforce offers basic support for all

Salesforce organizations. Support includes access to self-help (online help articles) and

Customer Support agents (guaranteed to respond within 2 days).

Consultants are experienced and well-connected, and can offer personalized support to companies during setup and rollout.

Usually rolling out Salesforce yourself is a significant time commitment unless experienced resources are available.

Usually rolling out Salesforce with a partner is faster, because experienced resources are fully engaged in your project.

When Salesforce isn’t rolled out properly, companies run the risk that their sales teams

When consultants roll out Salesforce, there is a greater chance that sales teams adopt

Set Up and Maintain Your Salesforce Organization Set Up Your Organization

Compare

Training resources

Rolling out Salesforce Yourself

don’t recognize the products’ value, and don’t adopt the product wholeheartedly.

Rolling out Salesforce with a Partner

the product from the start because its value is obvious.

Companies are required to customize and roll out their own training plans for employees without mentorship from expert resources.

Salesforce partners can offer experienced mentorship and pre-designed training materials.

To learn more about consulting partners and how to connect with one, check out our website, Successfully Implement with Salesforce

Partners.

SEE ALSO:

Successfully Implement with Salesforce Partners

Set Up Your Organization

Find Company Information

Find the information that’s provided when your company signed up with Salesforce on the Company

Information page in Setup.

From the Company Information page, you can:

•

Edit your company's information .

•

View the user licenses ,

feature licenses ,

permission set licenses

, and usage-based entitlements

that your organization has access to.

•

Add or remove licenses

•

(Sandbox organizations only) Match provisioned licenses in production to your sandbox organization. The matching process updates your sandbox organization with licenses from production and deletes any licenses in sandbox that aren’t in production.

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

Available in all editions

USER PERMISSIONS

To view company information:

•

“View Setup and

Configuration”

To change company information:

•

“Modify All Data”

Set Up and Maintain Your Salesforce Organization Find Company Information

Company Information Fields

The Company Information page has the following fields (listed in alphabetical order), including the user and feature licenses purchased for your organization.

Field

Address

Admin Newsletter

API Requests, Last 24 Hours

City

Corporate Currency

Country

Created By

Currency Locale

Default Language

Description

Street address of the organization. Up to 255 characters are allowed in this field.

Allow administrators in your organization to choose whether they want to receive administrator-targeted promotional emails from

Salesforce.

The total number of API requests issued by the organization in the last 24 hours. The maximum number of requests depends on your Edition.

City in which organization is located. Up to 40 characters are allowed in this field.

The currency in which the organization's corporate headquarters reports revenue. Serves as the basis for all currency conversion rates.

Only for organizations that use multiple currencies.

Country portion of user’s address. Entry is selected from a picklist of standard values, or entered as text. Up to 80 characters are allowed if the field is a text field.

User who signed up the organization, including creation date and time. (Read only)

The country or geographic region in which the organization is located. The setting affects the format of currency amounts. For single currency organizations only.

The default language that is selected for new users in the organization. This setting determines the language used for the user interface text and help. In all editions except

Personal Edition and Database.com, individual users can separately set the language for their own login, which will override the organization setting. In Group Edition, this field is called

Display Language

This setting also determines the language in which all customizations—such as custom fields, tabs, and user interface options—are

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

The available fields vary according to which

Salesforce Edition you have.

Set Up and Maintain Your Salesforce Organization

Field

Default Locale

Default Time Zone

Division

Fax

Fiscal Year Starts In

Hide Notices About System Downtime

Hide Notices About System Maintenance

Modified By

Newsletter

Organization Edition

Organization Name

Find Company Information

Description

stored. For customizations, individual users' language settings do not override this setting.

If you edit or clone existing filter criteria, make sure this setting matches the default language that was configured when the filter criteria was originally set. Otherwise, the filter criteria may not be evaluated as expected.

The default country or geographic region that is selected for new users in the organization. This setting determines the format of dates, times, and names in Salesforce. In Contact Manager, Group,

Professional, Enterprise, Unlimited, Performance, and Developer

Edition organizations, individual users can set their personal locale, which overrides the organization setting. In Group Edition, this field is called

Locale

Primary time zone in which the organization is located. A user's individual

Time Zone

setting overrides the organization's

Default Time Zone

setting.

Note: Organizations in Arizona should select “Mountain Standard

Time,” and organizations in parts of Indiana that do not follow

Daylight Savings Time should select “Eastern Standard Time.”

Group or division that uses the service, for example, PC Sales Group.

Up to 40 characters are allowed in this field.

Fax number. Up to 40 characters are allowed in this field.

If using a standard fiscal year, the starting month and year for the organization’s fiscal year. If using a custom fiscal year, the value will be “Custom Fiscal Year.”

Select this checkbox to prevent advance notices about planned system downtime from displaying to users when they log in to

Salesforce.

Select this checkbox to prevent advance notices about planned system maintenance from displaying to users when they log in to

Salesforce.

User who last changed the company information, including modification date and time. (Read only)

Allow users in your organization to choose whether they want to receive user-targeted promotional emails from Salesforce.

Edition of the organization, such as Developer Edition or Enterprise

Edition.

Name of the organization. Up to 80 characters are allowed in this field.

Set Up and Maintain Your Salesforce Organization

Field

Phone

Primary Contact

Restricted Logins, Current Month

Salesforce Licenses

Salesforce Organization ID

State/Province

Streaming API Events, Last 24 Hours

Zip

Used Data Space

Used File Space

Find Company Information

Description

Main phone number at organization. Up to 40 characters are allowed in this field.

Person who is main contact or administrator at the organization.

You can enter a name, or select a name from a list of previously defined users. Up to 80 characters are allowed in this field.

Number of restricted login users who have logged in during the current month.

This value resets to zero at the beginning of each month. The maximum number of restricted login users for the organization is in parentheses.

Number of Salesforce user accounts that can be defined for access to the service. This is the number of Salesforce user licenses for which the organization is billed, if charges apply.

Code that uniquely identifies your organization to Salesforce.

State or province portion of user’s address. Entry is selected from a picklist of standard values, or entered as text. Up to 80 characters are allowed if the field is a text field.

The total number of Streaming API events used by the organization in the last 24 hours. The maximum number of events depends on your edition.

Zip or postal code of the organization. Up to 20 characters are allowed in this field.

Amount of data storage in use; the value is expressed as a measurement (for example, 500 MB) and as a percentage of the total amount of data storage available (for example, 10%).

Amount of file storage in use; the value is expressed as a measurement (for example, 500 MB) and as a percentage of the total amount of file storage available (for example, 10%).

SEE ALSO:

Find Company Information

Set Up and Maintain Your Salesforce Organization Required Domains

Required Domains

Salesforce uses these domains to deliver content.

•

*.content.force.com

•

*.force.com

•

*.salesforce.com

•

*.staticforce.com

•

In addition, these domains are used to deliver content in the right frame of your login screen.

EDITIONS

Available in: Salesforce

Classic and Lightning

Experience

Available in: All Editions.

•

*.sfdcstatic.com

•

secure.eloqua.com

•

www.google.*

•

*.doubleclick.net

•

www.facebook.com

•

ssl.google-analytics.com

The right frame content is displayed in the followings URLs.

•

test.salesforce.com

•

<instance>.salesforce.com (for example, na1.salesforce.com)

•

A My Domain URL without custom branding (for example, norns.my.salesforce.com)

If you whitelist domains, add these to your list of allowed domains. If you’ve disabled third-party cookies (typically enabled by default in all major browsers), you must accept them for Salesforce to function properly. If your users have general access to the Internet, no action is required.

The Setup Menu

Improved Setup User Interface in Salesforce Classic

The improved Setup user interface provides a streamlined experience for viewing and managing personal and administrative setup tasks.

When the improved Setup user interface is enabled in an organization, you might notice several differences from the original user interface.

EDITIONS

Available in: Salesforce

Classic

•

The Setup menu is accessed from the Setup link on the upper-right corner of any Salesforce page.

•

The Setup menu is organized into goal-based categories: Administer, Build, Deploy, Monitor, and Checkout.

•

Personal settings, which all Salesforce users can edit, are available from a separate My Settings menu.

Available in: All editions except Database.com

To access My Settings, click your name in the upper-right corner of any Salesforce page, then click My Settings. You can also access

My Settings from your Chatter profile page: in the right pane, click My Settings.

•

The My Settings home page includes quick links for easily accessing the most commonly used personal settings tools and tasks.

Important: When enabled, the improved Setup user interface is activated for every user in an organization. Be sure to notify your organization before enabling or disabling this setting.

Set Up and Maintain Your Salesforce Organization The Setup Menu

To enable the improved Setup user interface, from Setup, enter

User Interface

in the

Quick Find

box, then select User

Interface, then select Enable Improved Setup User Interface.

Note: The improved Setup user interface:

•

Is not supported in Internet Explorer version 6

•

Is available only when the new user interface theme is enabled

Searching Setup with Advanced Setup Search (Beta)

With Advanced Setup Search, users can search for many types of items in Setup, including approval items, custom objects and fields, custom profiles, permission sets, workflow items, users, and so on.

Note:

Advanced Setup Search is in beta. It is production quality but has known limitations.

To use Advanced Setup Search, be sure the Advanced Setup Search user interface setting is enabled.

From Setup, enter

User Interface

in the

Quick Find

box, then select User Interface, then scroll to

Enable Advanced Setup Search (Beta)

. If Advanced Setup Search is disabled, the Setup search box returns only the titles of pages in the Setup menu, not individual items that you might have created or edited in Setup.

Advanced Setup Search is multipurpose, allowing you to use it in different ways.

•

To find Setup pages, type part or all of a Setup page name in the Setup Search box. As you type in this box, you’ll immediately see Setup pages whose names match what you’re typing. Click the name of the page to open it.

•

To find Setup metadata, enter at least two consecutive characters of the item you want and click or press Enter. In the Setup Search Results page that appears, select the item you want from the list.

Note: Some searchable items (such as permission sets) aren’t available in some editions.

Users can’t search for items that aren’t included in their edition.

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

Available in: Professional,

Enterprise, Performance,

Unlimited, and Developer

Editions

USER PERMISSIONS

To enable Advanced Setup

Search:

•

“Customize Application”

To search Setup:

•

“View Setup and

Configuration”

Example: For example, let’s say you want to see all the installed packages in your organization. Enter

inst

. As you enter letters, the Setup menu shrinks to include only the menus and pages that match your search terms. You’ll quickly see the link for the page you want (Installed Packages).

Next, perhaps you want to change the password for one of your users, Jane Smith. Enter

smit

and click . From the Setup

Search Results page, click the Jane Smith result to go directly to her user detail page.

SEE ALSO:

Setup Search Results Page (Beta)

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

Setup Search Results Page (Beta)

The Setup Search Results page displays various types of items in Setup that match your search terms, including approval items, custom objects and fields, custom profiles, permission sets, workflow items, users, and so on.

EDITIONS

Note: Advanced Setup Search is in beta. It is production quality but has known limitations.

In the Setup Search Results page:

•

The left pane shows each category with the number of results in parentheses.

–

Click any category to see only that category’s results.

–

If you’ve filtered your results by category, click All Results to show all search results.

•

Click a result name to open it or click Edit.

•

Use the search box at the top of the page to search Setup again.

Available in: Salesforce

Classic

Available in: Professional,

Enterprise, Performance,

Unlimited, and Developer

Editions

Note: Search terms that match a user’s name or community nickname (the

Nickname

field in the user detail page) return results that show the user’s name only. If the nickname doesn’t match the username, the result might not be obvious. For example, if a user who’s named Margaret Smith has the nickname Peggy, a search for

peg

returns Margaret Smith.

Tip:

When viewing setup search results, bookmark the results page in your Web browser to easily perform the same search in the future. For example, if you often search for “smit”, you can bookmark the results page to perform the same search again. The URL for this bookmark would be something like https://MyCompany.salesforce.com/ui/setup/SetupSearchResultsPage?setupSearch=smit

Understanding Language, Locale, and Currency

The Salesforce settings for language, locale, time zone, and currency can affect how objects

(Accounts, Leads, Opportunities, etc.) are displayed. In a single currency organization, the Salesforce administrators set the currency locale, default language, default locale, and default time zone for their organizations and the users can set their individual language, locale, and time zone on their personal settings pages. In a multiple currency organization, the Salesforce administrators set the corporate currency, default language, default locale, and default time zone for their organizations and the users can set their individual currency, language, locale, and time zone on their personal settings pages.

Note: Single language organizations cannot change their language, although they can change their locale.

Setting

Currency

Corporate Currency

Currency Locale

Default Currency ISO Code

EDITIONS

Available in: Salesforce

Classic

Available in: Group,

Professional, Enterprise,

Performance, Unlimited, and Developer Editions

Who can edit the setting

User in a multiple currency organization

Administrator in a multiple currency organization

Administrator in a single currency organization

Not editable

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

Setting

Default Language

Default Locale

Default Time Zone

Information Currency

Language

Locale

Time Zone

Who can edit the setting

Administrator

Not editable

User

SEE ALSO:

Language Settings Overview

Supported Currencies

Which Languages Does Salesforce Support?

Supported Locales

Supported Time Zones

Set Your Personal or Organization-Wide Currency

Language Settings Overview

The Salesforce Web user interface, Salesforce for Outlook, Connect Offline, and Connect for Office

are available in multiple languages

The Salesforce Web user interface has two language settings:

•

Personal language—All on-screen text, images, buttons, and online help display in this language.

Edit your personal information to change this setting.

•

Default organization language—This applies to all new users until they select their personal language. This setting also determines the language in which all customizations—such as custom fields, tabs, and user interface options—are stored. For customizations, users' personal language settings don't override this default setting. Some setup items that are manually entered by an administrator can be translated in the Translation Workbench.

Administrators can change this setting by editing the company information.

Text entered by users remains in the language in which it was entered.

EDITIONS

Available in: both Salesforce

Classic and Lightning

Experience

Available in: All Editions except Database.com

Which Languages Does Salesforce Support?

Salesforce offers three levels of language support:

fully supported languages , end-user languages

, and

platform-only languages

. Each language is identified by a two-character language code, such as en

, or a five-character locale code, such as en_AU.

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

Note: Setting a default locale is different from setting a default language.

In addition to the Salesforce language support, you can localize your organizations in two ways. The Translation Workbench lets you specify languages you want to translate, assign translators to languages, create translations for customizations you’ve made to your

Salesforce organization, and override labels and translations from managed packages. Everything from custom picklist values to custom fields can be translated so your global users can use all of Salesforce in their language.

The second option is to rename tabs and fields in Salesforce. If your custom application uses only a few standard Salesforce tabs and fields, you can translate them.

Fully Supported Languages

You can change the language for all features, including Help, to one of the following fully supported languages from Setup by entering

Company Information

in the

Quick Find

box, selecting Company Information, then selecting Edit.

•

Chinese (Simplified): zh_CN

•

Chinese (Traditional): zh_TW

•

Danish: da

•

Dutch: nl_NL

•

English: en_US

•

Finnish: fi

•

French: fr

•

German: de

•

Italian: it

•

Japanese: ja

•

Korean: ko

•

Norwegian: no

•

Portuguese (Brazil): pt_BR

•

Russian: ru

•

Spanish: es

•

Spanish (Mexico): es_MX

•

Swedish: sv

•

Thai: th

Note:

•

Spanish (Mexico) falls back to Spanish for customer-defined translations.

•

Even though the Salesforce user interface is fully translated to Thai, Help remains in English.

End-User Languages

End-user languages are useful if you have a multilingual organization or partners who speak languages other than your company’s default language. For end-user languages, Salesforce provides translated labels for all standard objects and pages, except administrative pages, Setup, and Help. When you specify an end-user language, labels and Help that aren’t translated appear in English. End-user languages are intended only for personal use by end users. Don’t use end-user languages as corporate languages. Salesforce doesn’t provide customer support in end-user languages.

End-user languages include:

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

•

Arabic: ar

•

Bulgarian: bg

•

Croatian: hr

•

Czech: cs

•

English (UK): en_GB

•

Greek: el

•

Hebrew: iw

•

Hungarian: hu

•

Indonesian: in

•

Polish: pl

•

Portuguese (Portugal): pt_PT

•

Romanian: ro

•

Slovak: sk

•

Slovenian: sl

•

Turkish: tr

•

Ukrainian: uk

•

Vietnamese: vi

Note:

Salesforce provides limited support for right-to-left languages—Arabic and Hebrew—for the following features.

•

Live Agent

•

Cases

•

Accounts

These features are not supported in Lightning Experience, the Salesforce1 mobile app, any other mobile app or mobile browser, or any user interface except Salesforce Classic. There is no guarantee that right-to-left languages function correctly with any other

Salesforce features. There are no plans to expand the list of supported features.

Features that aren’t supported for right-to-left languages include, but are not limited to, the following.

•

Report Builder

•

Generating quote PDFs

•

Customizable forecasting

•

Emails

•

Salesforce Knowledge

•

Feeds

•

Communities

The absence of a feature from this list does not imply support. Only Live Agent, Cases, and Accounts are supported with right-to-left languages.

Platform-Only Languages

In situations where Salesforce doesn’t provide default translations, use platform-only languages to localize apps and custom functionality that you’ve built on the Salesforce App Cloud. You can translate items such as custom labels, custom objects, and field names. You can also rename most standard objects, labels, and fields. Informative text and non-field label text aren’t translatable.

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

Platform-only languages are available in all places where you can select a language in the application. However, when you select a platform-only language, all standard Salesforce labels default to English or, in select cases, to an end-user or fully supported language.

When you specify a platform-only language, labels for standard objects and fields fall back to English, except:

•

English (Australia), English (India), English (Malaysia), and English (Philippines) fall back to English (UK).

•

German (Austria) and German (Switzerland) fall back to German.

•

French (Canada) falls back to French.

•

Romanian (Moldova) falls back to Romanian.

•

Montenegrin falls back to Serbian (Latin).

•

Portuguese (Portugal) falls back to Portuguese (Brazil).

The following platform-only languages are currently supported.

•

Albanian: sq

•

Arabic (Algeria): ar_DZ

•

Arabic (Bahrain): ar_BH

•

Arabic (Egypt): ar_EG

•

Arabic (Iraq): ar_IQ

•

Arabic (Jordan): ar_JO

•

Arabic (Kuwait): ar_KW

•

Arabic (Lebanon): ar_LB

•

Arabic (Libya): ar_LY

•

Arabic (Morocco): ar_MA

•

Arabic (Oman): ar_OM

•

Arabic (Qatar): ar_QA

•

Arabic (Saudi Arabia): ar_SA

•

Arabic (Sudan): ar_SD

•

Arabic (Syria): ar_SY

•

Arabic (Tunisia): ar_TN

•

Arabic (United Arab Emirates): ar_AE

•

Arabic (Yemen): ar_YE

•

Armenian: hy

•

Basque: eu

•

Bosnian: bs

•

Bengali: bn

•

Chinese (Simplified—Singapore): zh_SG

•

Chinese (Traditional—Hong Kong): zh_HK

•

English (Australia): en_AU

•

English (Canada): en_CA

•

English (Hong Kong): en_HK

•

English (India): en_IN

•

English (Ireland): en_IE

•

English (Malaysia): en_MY

Set Up and Maintain Your Salesforce Organization

•

English (Philippines): en_PH

•

English (Singapore): en_SG

•

English (South Africa): en_ZA

•

Estonian: et

•

French (Belgium): fr_BE

•

French (Canada): fr_CA

•

French (Luxembourg): fr_LU

•

French (Switzerland): fr_CH

•

Georgian: ka

•

German (Austria): de_AT

•

German (Luxembourg): de_LU

•

German (Switzerland): de_CH

•

Hindi: hi

•

Icelandic: is

•

Irish: ga

•

Italian (Switzerland): it_CH

•

Latvian: lv

•

Lithuanian: lt

•

Luxembourgish: lb

•

Macedonian: mk

•

Malay: ms

•

Maltese: mt

•

Romanian (Moldova): ro_MD

•

Montenegrin: sh_ME

•

Romansh: rm

•

Serbian (Cyrillic): sr

•

Serbian (Latin): sh

•

Spanish (Argentina): es_AR

•

Spanish (Bolivia): es_BO

•

Spanish (Chile): es_CL

•

Spanish (Colombia): es_CO

•

Spanish (Costa Rica): es_CR

•

Spanish (Dominican Republic): es_DO

•

Spanish (Ecuador): es_EC

•

Spanish (El Salvador): es_SV

•

Spanish (Guatemala): es_GT

•

Spanish (Honduras): es_HN

•

Spanish (Nicaragua): es_NI

•

Spanish (Panama): es_PA

•

Spanish (Paraguay): es_PY

Understanding Language, Locale, and Currency

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

•

Spanish (Peru): es_PE

•

Spanish (Puerto Rico): es_PR

•

Spanish (United States): es_US

•

Spanish (Uruguay): es_UY

•

Spanish (Venezuela): es_VE

•

Tagalog: tl

•

Tamil: ta

•

Urdu: ur

•

Welsh: cy

Supported Locales

The Salesforce locale settings determine the display formats for date and time, users’ names, addresses, and commas and periods in numbers. For single-currency organizations, locales also set the default currency for the organization when you select them in the

Currency Locale picklist on the Company Information page.

Name Code

Albanian

(Albania) sq_AL

Arabic

(Algeria) ar_DZ

Arabic

(Bahrain) ar_BH

Default currency

Date and time format

Albanian

Lek: ALL

2008-02-28

4.30.PM

Time format

6.00.PD

Number format

Name format

1.234,56 Ms.

FName

LName

Address format

Address

Line 1,

Address

Line 2

City, State

ZipCode

Country

Algerian

Dinar:

DZD

/ / :

Bahraini

Dinar:

BHD

/ / :

Ms.

FName

LName

Ms.

FName

LName

Address

Line 1,

Address

Line 2

City, State

ZipCode

Country

Address

Line 1,

Address

Line 2

EDITIONS

Available in: Salesforce

Classic

Available in: Group,

Professional, Enterprise,

Performance, Unlimited,

Database.com, and

Developer Editions

USER PERMISSIONS

To view company information:

•

“View Setup and

Configuration”

To change company information:

•

“Customize Application”

The available personal setup options vary according to which

Salesforce Edition you have.

Set Up and Maintain Your Salesforce Organization

Name Code

Arabic (Egypt)

Arabic (Iraq)

Arabic (Jordan)

Arabic (Kuwait)

Arabic

(Lebanon)

Arabic (Libya) ar_EG ar_IQ ar_JO ar_KW ar_LB ar_LY

Understanding Language, Locale, and Currency

Default currency

Date and time format

Time format Number format

Egyptian

Pound: EGP

Iraqi Dinar: IQD

Jordanian

Dinar: JOD

Kuwaiti Dinar:

KWD

Lebanese

Pound: LBP

Libyan Dinar:

LYD

/ / : PM

Name format

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address format

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Set Up and Maintain Your Salesforce Organization

Name

Arabic

(Morocco)

Code

ar_MA

Arabic (Oman)

Arabic (Qatar)

Arabic (Saudi

Arabia)

Arabic (Sudan)

Arabic (Syria)

Arabic (Tunisia) ar_OM ar_QA ar_SA ar_SD ar_SY ar_TN

Default currency

Moroccan

Dirham: MAD

Omani Rial:

OMR

Qatar Rial: QAR

Saudi Arabian

Riyal: SAR

Sudanese

Pound: SDG

Syrian Pound:

SYP

Tunisian Dinar:

TND

Understanding Language, Locale, and Currency

Date and time format

/ / : PM

Time format Number format

/ / : PM

Name format

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Address format

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Set Up and Maintain Your Salesforce Organization

Name Code

Arabic (United

Arab Emirates)

Arabic (Yemen)

Armenian

(Armenia)

Azerbaijani

(Azerbaijan)

Basque (Spain)

Belarusian

(Belarus)

Bengali

(Bangladesh) ar_AE ar_YE hy_AM az_AZ eu_ES be_BY bn_BD

Understanding Language, Locale, and Currency

Default currency

Date and time format

Time format Number format

UAE Dirham:

AED

Yemen Riyal:

YER

Armenian

Dram: AMD

Azerbaijanian

New Manat:

AZN

Euro: EUR

Belarussian

Ruble: BYR

Bangladesh

Taka: BDT

/ / : PM

02/28/2008

16:30

2008-02-28

16:30

2008-02-28

16:30

28.2.2008

16.30

/ / : PM

06:00

6.00

1234,56

1.234,56

1 234,56

Name format

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Ms. FName

LName

Address format

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

City, State

ZipCode

Country

Address Line 1,

Address Line 2

Set Up and Maintain Your Salesforce Organization Understanding Language, Locale, and Currency

Name

Bosnian

(Bosnia and

Herzegovina)

Bulgarian

(Bulgaria)

Burmese

(Myanmar

[Burma])

Catalan (Spain,

Euro) ca_ES_EURO

Catalan (Spain)

Chinese (China,

Pinyin

Ordering)

Code

bs_BA bg_BG my_MM ca_ES zh_CN_PINYIN

Default currency

Date and time format

Time format Number format

Convertible

Marks: BAM

Bulgarian Lev:

BGN

Myanmar Kyat:

MMK

Euro: EUR

Chinese Yuan:

CNY

28.02.2008.