Quantum DDS-4 DAT 72, DAT 72 Tape Drive User’s Guide

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DDS-4/DAT 72 User’s Guide, 81-81396-01 A01, November 2005. Made in USA.
DAT 72 SCSI Internal Tape Drive (part number CD72LWH)
DAT 72 SCSI External Tape Drive (part number CD72LWE)
DAT 72 SATA Internal Tape Drive (part number CD72SH)
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2005 by Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.
TRADEMARK STATEMENT
Quantum and the Quantum logo are all registered trademarks of Quantum Corporation. Other trademarks
may be mentioned herein which belong to other companies.
Contents
Preface
Chapter 1
ix
Quick Start Installation
1
Product Overview ............................................................................................................ 1
Tape Drive Components ................................................................................................. 4
Installing the Internal Tape Drive.................................................................................. 5
Installing the External Tape Drive ................................................................................. 6
Chapter 2
Installing Internal Tape Drives
8
Unpacking ......................................................................................................................... 9
What Else You Need ...................................................................................................... 10
Avoiding Electrostatic Damage.................................................................................... 10
Installation Summary..................................................................................................... 11
Collecting the Necessary Tools .................................................................................... 12
Reviewing Drive Default Settings................................................................................ 12
SCSI ID ............................................................................................................................. 16
Parity Checking .............................................................................................................. 17
Terminator Power .......................................................................................................... 18
Data Compression .......................................................................................................... 19
Media Recognition System (DDS-4 Drives Only)...................................................... 20
DDS-4/DAT 72 User’s Guide
iii
Contents
Power-On Self-Test ........................................................................................................ 20
Host Operating System.................................................................................................. 21
SCSI Wide/Narrow Configuration (DDS-4 Drives Only)........................................ 23
Vendor ID ........................................................................................................................ 24
Recording Drive Information ....................................................................................... 24
Accessing the Inside of Your Computer ..................................................................... 24
Mounting the Internal Tape Drive............................................................................... 25
Mounting the Drive into a 3.5-inch Drive Bay.................................................... 25
Mounting the Drive into a 5.25-inch Drive Bay.................................................. 27
Connecting a SCSI Cable ............................................................................................... 29
Connecting to a Wide SCSI Connector ................................................................ 29
Checking SCSI Termination.......................................................................................... 30
Connecting a Power Cable to the SCSI Tape Drive................................................... 30
Connecting a SATA Data and Power Cables ............................................................. 32
Completing Your Installation ....................................................................................... 33
Registering Your Tape Drive ........................................................................................ 34
Chapter 3
Installing External Tape Drives
35
Unpacking ....................................................................................................................... 36
What Else You Need ...................................................................................................... 36
Installation Summary..................................................................................................... 37
Reviewing Drive Default Settings................................................................................ 37
SCSI ID ............................................................................................................................. 38
Parity Checking .............................................................................................................. 39
Data Compression .......................................................................................................... 39
Media Recognition System (DDS-4 Drives Only)...................................................... 40
Power-On Self-Test ........................................................................................................ 40
Host Operating System.................................................................................................. 40
Connecting a SCSI Cable ............................................................................................... 41
Connecting to a Wide SCSI Connector ................................................................ 41
Connecting to a Narrow SCSI Connector ............................................................ 42
Checking SCSI Termination.......................................................................................... 42
Connecting a Power Cable ............................................................................................ 43
Completing Your Installation ....................................................................................... 44
Registering Your Tape Drive ........................................................................................ 44
Chapter 4
Operating Your Tape Drive
46
Using the Appropriate Media ...................................................................................... 46
Handling Cartridges ...................................................................................................... 47
DDS-4/DAT 72 User’s Guide
iv
Contents
Loading a Cartridge ....................................................................................................... 48
Initializing a Blank Cartridge ....................................................................................... 49
Unloading a Cartridge................................................................................................... 49
Write-Protecting a DDS Cartridge ............................................................................... 50
Cleaning the Tape Heads .............................................................................................. 51
Chapter 5
Understanding the Drive LEDs
53
Front Panel LEDs............................................................................................................ 53
LED Summary................................................................................................................. 55
Clean LED........................................................................................................................ 55
Media LED....................................................................................................................... 56
Drive LED........................................................................................................................ 57
Chapter 6
Troubleshooting
58
Missing or Damaged Parts............................................................................................ 59
SCSI ID Problems ........................................................................................................... 59
SCSI Termination Problems.......................................................................................... 59
Mounting Hardware Problems .................................................................................... 60
Drive Does Not Work .................................................................................................... 60
Power-On Self-Test Fails ............................................................................................... 60
Computer Does Not Boot.............................................................................................. 61
Computer Does Not Recognize Drive......................................................................... 61
Backup Program Does Not Recognize Drive ............................................................. 62
Write Error....................................................................................................................... 62
Hardware Error .............................................................................................................. 62
Appendix A
Loading Revised Firmware
64
Firmware Upgrade Methods ........................................................................................ 64
Using Firmware Cartridges .......................................................................................... 65
Index
DDS-4/DAT 72 User’s Guide
66
v
Figures
Figure 1
Drives Covered in This User’s Guide ...................................................... 2
Figure 2
Front Panel Components ........................................................................... 4
Figure 3
For SCSI Drives Only — Internal Tape Drive Jumper Settings ......... 14
Figure 4
For SCSI Drives Only — Internal Tape Drive Switch Settings........... 15
Figure 5
Mounting an Internal Tape Drive .......................................................... 26
Figure 6
Mounting Holes for the Internal Tape Drive in a 3.5-inch
Installation ............................................................................................. 27
Figure 7
Mounting Holes for the Internal Tape Drive in a 5.25-inch
Installation ............................................................................................. 28
Figure 8
SCSI Interface Connector on the Internal Tape Drive ......................... 29
Figure 9
Two SCSI Termination Examples for the Internal Tape Drives......... 30
Figure 10
Power Connector on the Internal SCSI Tape Drive ............................. 31
Figure 11
Data Connector on the Internal SATA Tape Drive.............................. 32
Figure 12
Connecting the SATA Data Cable to the SATA Card ......................... 32
Figure 13
Connecting the SATA Power Supply Conversion Adapter Cable .... 33
Figure 14
Data Connector on the Internal SATA Tape Drive.............................. 33
Figure 15
Back Panel of the External Tape Drive .................................................. 39
Figure 16
Two SCSI Termination Examples for the External Tape Drives........ 43
DDS-4/DAT 72 User’s Guide
vi
Figures
Figure 17
Loading a Cartridge ................................................................................. 49
Figure 18
Eject Button on Front Panel of Drive ..................................................... 50
Figure 19
Write-protecting a DDS Cartridge ......................................................... 51
Figure 20
Front Panel LEDs on Internal Drive....................................................... 54
DDS-4/DAT 72 User’s Guide
vii
Tables
Table 1
DDS-4 and DAT 72 Capacity and Transfer Rates .................................. 4
Table 2
For SCSI Drives Only — Internal Tape Drive Default Settings ......... 13
Table 3
SCSI IDs and Corresponding Jumper Settings..................................... 16
Table 4
Host Operating Systems and Corresponding Switch Settings........... 21
Table 5
External Tape Drive Default Settings .................................................... 38
Table 6
Matching Drives with the Media They Support .................................. 47
Table 7
Cartridge Guidelines and Pitfalls ........................................................... 47
Table 8
LED Quick Summary ............................................................................... 55
Table 9
Clean LED .................................................................................................. 56
Table 10
Media LED ................................................................................................. 56
Table 11
Drive LED .................................................................................................. 57
DDS-4/DAT 72 User’s Guide
viii
Preface
This document serves as an easy-to-use information source to familiarize
Quantum customers and systems professionals with DDS-4 and DAT 72
drives.
This chapter describes the purpose, scope, and audience of this
document. It also lists the typographical conventions used in this
document.
Purpose
This document describes how to install, configure, and care for the DDS-4
and DAT 72 external and internal tape drives. Refer to this guide, and
keep it handy for future reference.
This document provides information about the DDS-4 and DAT 72 drives
including:
• A quick installation guide
• Installing the tape drives (specific to internal and external drives)
• Basic tape drive operations
• Understanding the LEDs
• Troubleshooting guide.
Audience
This document is written for drive owners and operators of the DDS-4
and DAT 72 drives.
The guide has been written for everyday user’s of the drives to help with
initial set-up and maintenance.
DDS-4/DAT 72 User’s Guide
ix
Document
Organization
0
This document is arranged to help you quickly find the information you
need to run and operate your DDS-4 or DAT 72 drive.
The document is organized as follows:
• Chapter 1, Quick Start Installation provide quick-start instructions
for getting the drives up and running in the shortest possible time.
• Chapter 2, Installing Internal Tape Drives describes how to install
internal DDS-4 and DAT 72 drives.
• Chapter 3, Installing External Tape Drives describes how to install
the external tape drives.
• Chapter 4, Operating Your Tape Drive describes how to operate the
drives.
• Chapter 5, Understanding the Drive LEDs describes the front-panel
LEDs on the drives.
• Chapter 6, Troubleshooting describes troubleshooting procedures.
• Appendix A, Loading Revised Firmware describes how to upgrade
firmware for your tape drive.
This document concludes with a detailed index.
Notational Conventions
This document uses the following conventions:
Note:
Notes emphasize important information related to the main
topic.
Caution:
Cautions indicate potential hazards to equipment and are
included to prevent damage to equipment.
Warning:
Warnings indicate potential hazards to personal safety and
are included to prevent injury.
This manual uses the following:
• Right side of the library — Refers to the right side as you face the
component being described.
DDS-4/DAT 72 User’s Guide
x
Preface
• Left side of the library — Refers to the left side as you face the
component being described.
Related Documents
The following documentation is related to the tape drive:
Document No.
Document Title
Document Description
81-81537-xx
DDS-4/DAT 72 Quick
Start Guide
Provides “quick” instructions
on how to install and run the
tape drive
Refer to the appropriate product manuals for information about your
tape drive and cartridges.
SCSI-2 Specification
0
The SCSI-2 communications specification is the proposed American
National Standard for information systems, dated March 9, 1990. Copies
may be obtained from:
Global Engineering Documents
15 Inverness Way, East
Englewood, CO 80112
(800) 854-7179 or (303) 397-2740
Contacts
Quantum company contacts are listed below.
Quantum Corporate Headquarters
0
To order documentation on this or other Quantum products, contact:
Quantum Corporation
141 Innovation Drive
Irvine, CA 92617
(949) 856-7800
(800) 284-5101
DDS-4/DAT 72 User’s Guide
xi
0
Technical Publications
To comment on existing documentation send e-mail to:
[email protected]
0
Quantum Home Page
Visit the Quantum home page at:
http://www.quantum.com
0
Customer Support
The Quantum Customer Support Department provides a 24-hour help
desk that can be reached at:
North/South America:
(949) 725-2100 or (800) 284-5101
Asia/Pacific Rim:
(International Code) + 61 7 3839 0988
Europe/Middle East/Africa: (International Code) + 44 (0) 1256 848748
Send faxes for the Customer Support Department to:
North/South America:
(949) 725-2176
Asia/Pacific Rim:
(International Code) + 61 7 3839 0955
Europe/Middle East/Africa: (International Code) + 44 (0) 1256 848777
Send e-mail for the Customer Support Department to:
North/South America:
http://www.quantum.com/am/service_support/
Index.aspx
Asia/Pacific Rim:
[email protected]
Europe/Middle East/Africa: [email protected]
DDS-4/DAT 72 User’s Guide
xii
Chapter 1
1
Quick Start Installation
This chapter provides quick-start instructions for getting the internal or
external tape drives up and running in the shortest possible time.
Topics in this chapter are:
• Product Overview
• Tape Drive Components
• Installing the Internal Tape Drive
• Installing the External Tape Drive
Note:
Product Overview
If you prefer more detailed instructions, see chapter 3 for
internal drive installation instructions or chapter 4 for external
drive installation instructions.
1
You have purchased the finest, most reliable digital data storage (DDS)
drive available. As the industry leader, Quantum has once again
revolutionized storage with the Model DDS-4 and Model DAT 72 drives.
The DAT 72 and DDS-4 drives represent a commitment to engineering
reliable and durable tape drive products that implement leading-edge
technology.
DDS-4/DAT 72 User’s Guide
1
Chapter 1 Quick Start Installation
Product Overview
Designed for computer environments that require high-performance,
high-capacity data storage, the DDS-4 and DAT 72 drives are based on a
3.5-inch mechanism and available as external and internal tape drives
(see figure 1). The drives combine established Digital Audio Tape (DAT)
technology, high-density recording, and hardware data-compression
capabilities with Quantum’s proven computer-grade design to provide
unmatched reliability and performance characteristics among DDS
products.
Figure 1 Drives Covered in
This User’s Guide
Internal Drive
Features
External Drive
The following list summarizes the key features of the DDS-4 and DAT 72
drives.
• Compatibility
•
DDS-4: Supports DDS-2, DDS-3, and DDS-4 recording formats.
•
DAT 72: Supports DDS-3, DDS-4, and DDS 5th Generation
recording formats.
• LVD / Ultra Wide SCSI connection
• 3.5-inch internal form-factor for installation in a 3.5-inch half-height
space
• 3.5-inch half-height drive factory-installed with 5.25-inch mounting
rails and bezel for installation in a 5.25-inch half-height space
• External subsystem with built-in, auto-sensing, worldwide power
supply
• Serial ATA (SATA) 2.0 connection
DDS-4/DAT 72 User’s Guide
2
Chapter 1 Quick Start Installation
Product Overview
•
3.5-inch internal form-factor for installation in a 3.5-inch halfheight space
•
3.5-inch half-height drive factory-installed with 5.25-inch
mounting rails and bezel for installation in a 5.25-inch half-height
space
• Support for various native data-storage capacities (see table 1)
• High-speed transfer rates for fast backups (see table 1)
• Advanced onboard DDS-DC hardware using Lempel-Ziv (DCLZ)
data-compression, doubling the drive’s uncompressed capacity (e.g.,
a 20 GB uncompressed drive can be 40 GB with compression) (see
table 1).
• High-performance SCSI burst transfer rates
• Three levels of error-correction code (ECC) and four-head design for
read-after-write (RAW) error detection and correction
(noncorrectable error rate of less than 1 in 1015 bits)
• “Flying” preamplifier for greater signal-to-noise ratio
• Flash memory to store setup parameters and enable field firmware
upgrades
• Automatic power-on self-test
• State-of-the-art sealed drive mechanism and tape handling
components for improved immunity to airborne contaminants and
extended media life
Applications
The DAT 72 and DDS-4 drives are ideal for workstation, server, and
network/enterprise applications. These applications include, but are not
limited to:
• Backup of high-capacity fixed discs
• Data interchange between systems
• Network servers
• Online data collection
• Near-line secondary storage for all types of text, graphics, or
multimedia information
• Archival storage
DDS-4/DAT 72 User’s Guide
3
Chapter 1 Quick Start Installation
Tape Drive Components
Capacity and Transfer
Rates
Table 1 DDS-4 and DAT 72
Capacity and Transfer Rates
Characteristics
DDS-2*
DDS-3
DDS-4
DDS 5th
Generation**
Tape Length (meters)
120
125
150
170
Native Capacity
(Gbytes)
4
12
20
36
Compressed Capacity
(Gbytes)
8
24
40
72
Native Transfer Rate
(Mbytes/sec)
1.375
2.75
2.75
3.5
*Applies to DDS-4 drives only
**Applies to DAT 72 drives only
Tape Drive Components
1
Figure 2 illustrates the major components of the tape drives.
Figure 2 Front Panel
Components
Clean
LED
(green)
DDS-4/DAT 72 User’s Guide
Drive
Media
LED
LED
(green) (amber)
Eject
button
4
Chapter 1 Quick Start Installation
Installing the Internal Tape Drive
Installing the Internal Tape Drive
1
Use the following procedure to install the internal tape drive (either SCSI
or SATA interface). Print this page and check each step as you complete
it. If you need more information about a step, turn to the section
referenced in the step.
1 Unpack the contents of your drive package, and check for missing or
damaged items.
2 Identify any other items you need to perform this installation (see
What Else You Need on page 10).
3 Collect the tools you will need to perform the installation (see
Collecting the Necessary Tools on page 12).
4 Observe Electrostatic precautions when handling the internal tape
drive (see Avoiding Electrostatic Damage on page 10).
5 For SCSI drives only — Review the drive’s default settings and
change them if necessary:
•
SCSI ID: 6
•
Parity Checking: Enabled
•
Terminator Power: Disabled
•
Data Compression: Enabled
•
Media Recognition (DDS-4 drives only): Enabled
•
Power-On Self-Test: Enabled
•
Host Operating System: Windows 98/Me/XP/NT/2000/2003
Server
•
For SCSI drives only — SCSI Interface Compatibility (DDS-4
drives only): Wide SCSI
•
Vendor ID: SEAGATE DAT
6 Turn off your computer, remove its covers and power cable.
Depending on your drive, select a 3.5-inch or 5.25-inch bay.
7 Mount the drive into the bay and secure using the supplied screws.
8 For SCSI drives only —
DDS-4/DAT 72 User’s Guide
5
Chapter 1 Quick Start Installation
Installing the External Tape Drive
•
Connect one end of the SCSI interface cable to the host SCSI
controller.
•
Connect the other end of the cable to the back of the internal tape
drive. Ensure the drive is terminated if it is not the last drive on
the bus.
•
Connect the power cable to the drive.
9 For SATA drives only —
•
Connect one end of the SATA data cable to the SATA data
connector on the drive.
•
Connect the other end of the SATA data cable to the SATA data
connector on the SATA card or mainboard SATA connector.
•
Connect one end of the SATA power supply conversion adapter
cable to the computer power connector.
•
Connect the other end of the adapter cable to the drive.
10 Replace the computer covers and power cable, turn on the computer,
and verify that the internal tape drive is operating properly by
performing a trial backup.
11 Register your tape drive.
Installing the External Tape Drive
1
Use the following procedure to install the external tape drive (SCSI drives
only). Print this page and check each step as you complete it. If you need
more information about a step, turn to the section referenced in the step.
1 Unpack the contents of your drive package, and check for missing or
damaged items.
2 Identify any other items you need to perform this installation (see
What Else You Need on page 10).
3 Review the drive’s default settings and change them if necessary:
DDS-4/DAT 72 User’s Guide
•
SCSI ID: 6
•
Parity Checking: Enabled
•
Terminator Power: Supplied to the SCSI bus
6
Chapter 1 Quick Start Installation
Installing the External Tape Drive
•
Data Compression: Enabled
•
Media Recognition (DDS-4 drives only): Enabled
•
Power-On Self-Test: Enabled
•
Host Operating System: Windows 98/Me/XP/NT/2000/2003
Server
•
SCSI Interface Compatibility (DDS-4 drives only): Wide SCSI
•
Vendor ID: SEAGATE DAT
4 Connect a SCSI interface cable to the drive.
5 Check the SCSI termination.
6 If the tape drive is the last device in the bus, it should be terminated.
7 Turn on the external tape drive, turn on the computer, and verify that
the tape drive is operating properly by performing a trial backup.
8 Register your tape drive.
DDS-4/DAT 72 User’s Guide
7
Chapter 2
2
Installing Internal Tape Drives
This chapter describes how to install internal DDS-4 and DAT 72 drives.
Topics in this chapter are:
• Unpacking
• What Else You Need
• Avoiding Electrostatic Damage
• Installation Summary
• Collecting the Necessary Tools
• Reviewing Drive Default Settings
• SCSI ID
• Parity Checking
• Terminator Power
• Data Compression
• Media Recognition System (DDS-4 Drives Only)
• Power-On Self-Test
• Host Operating System
• SCSI Wide/Narrow Configuration (DDS-4 Drives Only)
• Vendor ID
• Recording Drive Information
• Accessing the Inside of Your Computer
DDS-4/DAT 72 User’s Guide
8
Chapter 2 Installing Internal Tape Drives
Unpacking
• Mounting the Internal Tape Drive
• Connecting a SCSI Cable
• Checking SCSI Termination
• Connecting a Power Cable to the SCSI Tape Drive
• Completing Your Installation
• Completing Your Installation
Note:
If you have an external drive, see chapter 4 for installation
instructions.
Unpacking
2
Before you unpack the contents of your drive package, inspect the
shipping containers for damage. If you spot damage to the container,
notify your carrier immediately.
When you unpack the package, compare the items received with those on
the packing list. If any item is missing or damaged, please contact your
place of purchase immediately.
Note:
DDS-4/DAT 72 User’s Guide
internal tape drives come in two mounting configurations,
one for 3.5-inch half-height bays and one for 5.25-inch halfheight bays. These two drives are identical, except that the
drive designed for 5.25-inch installations has mounting
brackets on each side of the drive and a different front bezel.
9
Chapter 2 Installing Internal Tape Drives
What Else You Need
What Else You Need
2
In addition to the contents included with your internal tape drive, you
need the following items to install your internal tape drive.
• For SCSI drives only —
•
A SCSI host bus adapter that is properly installed and configured
in a host computer
•
A SCSI ribbon cable
• For SATA drives only —
•
A SATA host bus adapter that is properly installed and
configured
• A 3.5-inch or 5.25-inch half-height bay
• Backup application software that supports the internal tape drive.
For a list of the latest backup software applications tested with the
internal DDS-4 and DAT 72 tape drives, please visit our Web site at
http://www.quantum.com/am/service_support/Index.aspx.
Avoiding Electrostatic Damage
2
Your internal tape drive has very sensitive components that are prone to
damage from electrostatic discharge (ESD). Use extreme care when
handling the drive, as it can be damaged by ESD.
Before handling the drive, read the ESD instructions that follow to
prevent damage to the drive.
• Wear an ESD-preventive grounding wrist strap or observe similar
ESD precautions when working with the drive. Be sure the wrist
strap makes good skin contact. Do not remove the wrist strap until
you finish working with the drive.
• Before you remove the drive from the antistatic bag, touch a metal or
grounded surface to discharge any static electricity buildup from
your body.
DDS-4/DAT 72 User’s Guide
10
Chapter 2 Installing Internal Tape Drives
Installation Summary
• Avoid contact between the drive, other equipment, and clothing. The
wrist strap only protects the equipment from ESD voltages on the
body; ESD voltages on clothing can still cause damage.
• When the drive is not being used, keep it in its antistatic bag.
• Hold the drive by its edges only. Avoid touching any exposed parts
on the printed circuit board.
• Always place the drive on top of or inside the antistatic bag to reduce
the chance of ESD damage.
Installation Summary
2
The following steps summarize the installation procedure for your
internal tape drive.
1 Gather the Necessary Tools (see Collecting the Necessary Tools).
2 Review the Drive’s Default Settings
3 Record Your Drive’s Information
4 Access the Inside of the Computer
5 Mount the Drive into the Computer Mounting Bay
6 Attach a SCSI Interface Cable
7 Attach a Power Cable
8 Complete and Verify Your Installation
DDS-4/DAT 72 User’s Guide
11
Chapter 2 Installing Internal Tape Drives
Collecting the Necessary Tools
Collecting the Necessary Tools
2
Before proceeding with the installation, gather the tools you will need to
install the internal tape drive into the computer mounting bay. The
following list identifies some of the tools you will need. You may need
additional items, depending on your installation requirements.
• PHILLIPS screwdriver
• Flatblade screwdriver, if your computer uses flathead screws
• TORX screwdriver, if your computer uses TORX screws
• Computer documentation, which you can refer to during the
installation
Reviewing Drive Default Settings
2
Your internal tape drive comes with various default settings. These
settings are configured using jumpers and switches.
• The jumpers are located on the back of the drive, between the SCSI
interface and power connectors
• The switches are located on the underside of the drive. If you change
a switch setting, you must turn the power to the drive off and then on
to have the new setting take effect.
You may need to change these settings to suit your requirements. Review
the default settings in table 2 to determine whether they suit your
requirements or need to be changed.
Note:
These jumper pin and switch settings are for the SCSI drive
only.
• If you do not need to change these default settings, proceed to
Accessing the Inside of Your Computer on page 24.
DDS-4/DAT 72 User’s Guide
12
Chapter 2 Installing Internal Tape Drives
Reviewing Drive Default Settings
Table 2 For SCSI Drives
Only — Internal Tape Drive
Default Settings
DDS-4/DAT 72 User’s Guide
Parameter
Default Setting
Jumper Pins/
Switches
SCSI ID
6
Jumper pins 3-4, 5-6
Parity checking
Enabled
Jumper pins 9-10
Terminator power
Disabled
Jumper pins 11-12
Data compression
Enabled
Switches 1 and 2
Media Recognition
System Checking
(DDS-4 drives only)
Enabled
Switch 3 ON
Power-On Self-Test
diagnostic
Enabled
Switch 4 ON
Host operating system
Microsoft
Windows 98/Me/
XP/NT/2000/
2003 Server
Switches 5-8 ON
SCSI interface
compatibility
(DDS-4 drives only)
Wide SCSI (LVD
and SE)
Switches 9
Vendor ID
SEAGATE DAT
Switch 10
13
Chapter 2 Installing Internal Tape Drives
Reviewing Drive Default Settings
Figure 3 For SCSI Drives
Only — Internal Tape Drive
Jumper Settings
Default
settings
shown
(SCSI ID 6,
Defaultjumper
jumper
settings
shown
parity
checking
enabled,
and termination
(SCSI
ID 6, parity
checking
enabled,
power
disabled)
and termination
power disabled)
Pins:
Function: Function:
Pins:
1-2
0
1-2 SCSI ID bitSCSI
ID bit 0
3-4
1
3-4 SCSI ID bitSCSI
ID bit 1
5-6 SCSI ID bitSCSI
ID bit 2
5-6
2
7-8 SCSI ID bitSCSI
ID bit 3
7-8
3
9-10Parity checking
Parity checking
9-10
11-12
Termination Power
11-12 Termination Power
SCSI ID=0
SCSI ID=8
SCSI ID=1
SCSI ID=9
SCSI ID=2
SCSI ID=10
SCSI ID=3
SCSI ID=11
SCSI ID=4
SCSI ID=12
SCSI ID=5
SCSI ID=13
SCSI ID=6
SCSI ID=14
SCSI ID=7
SCSI ID=15
Parity enable
Term. power
DDS-4/DAT 72 User’s Guide
14
Chapter 2 Installing Internal Tape Drives
Reviewing Drive Default Settings
Figure 4 For SCSI Drives
Only — Internal Tape Drive
Switch Settings
1
1
2
2
3
3
4
5
6
7
8
9
10
O
O
N
Data
compression(DC)
(DC)
Data compression
SCSI
DCcontrol
control
SCSI DC
Media recognition
Media recognition
Self Test
Self Test
Operating-system
Operating-system
configuration
configuration
switches
switches
Wide/Narrow
SCSI
Wide/Narrow SCSI
Inquiry
Stringsupport
support
Inquiry String
Default
Default settings
settings shown
Front
Frontof
ofdrive
drive
DDS-4/DAT 72 User’s Guide
15
Chapter 2 Installing Internal Tape Drives
SCSI ID
SCSI ID
2
Jumper Pins: 1–2, 3–4, 5–6, 7–8
Default Setting: SCSI ID 6
Each SCSI device on the bus must have its own unique ID. Your internal
tape drive is shipped with a default SCSI ID of 6. If another SCSI device in
the SCSI chain is already using this ID, use jumper pins 1–2, 3–4, 5–6, and
7–8 to change the drive’s SCSI ID. Table 3 lists the SCSI IDs and their
corresponding jumper settings.
Table 3 SCSI IDs and
Corresponding Jumper Settings
DDS-4/DAT 72 User’s Guide
Jumpers
SCSI ID
1-2
3-4
5-6
7-8
0
Open
Open
Open
Open
1
Shunted
Open
Open
Open
2
Open
Shunted
Open
Open
3
Shunted
Shunted
Open
Open
4
Open
Open
Shunted
Open
5
Shunted
Open
Shunted
Open
6 (default)
Open
Shunted
Shunted
Open
7
Shunted
Shunted
Shunted
Open1
8
Open
Open
Open
Shunted
9
Shunted
Open
Open
Shunted
10
Open
Shunted
Open
Shunted
11
Shunted
Shunted
Open
Shunted
12
Open
Open
Shunted
Shunted
16
Chapter 2 Installing Internal Tape Drives
Parity Checking
Jumpers
SCSI ID
1-2
3-4
5-6
7-8
13
Shunted
Open
Shunted
Shunted
14
Open
Shunted
Shunted
Shunted
15
Shunted
Shunted
Shunted
Shunted
Note 1 = This ID is assigned to the HBA and should not be selected for the drive ID
Note:
You can also change SCSI IDs by connecting a SCSI addressselection switch to pins 1 through 8.
If you change the drive’s default SCSI ID, avoid using SCSI
IDs 0 and 1 (which typically are assigned to a boot drive) and
SCSI ID 7 (which typically is assigned to SCSI controllers or
host bus adapters).
Parity Checking
2
Jumper Pins 9–10:
Pins 9-10 shunted: Enable parity checking (default)
Pins 9-10 open: Disable parity checking
By default, parity checking is enabled on the internal tape drive. To
disable parity checking, remove the jumper from pins 9 and 10.
Note:
DDS-4/DAT 72 User’s Guide
If you disable parity checking, the drive still generates a parity
bit.
17
Chapter 2 Installing Internal Tape Drives
Terminator Power
Terminator Power
2
Jumper Pins 11–12:
Pins 11-12 shunted: Enable terminator power
Pins 11-12 open: Disable terminator power (default)
By default, terminator power is disabled on the internal tape drive. To
enable terminator power, place a jumper across pins 11 and 12.
Note:
DDS-4/DAT 72 User’s Guide
If you enable terminator power, be careful not to short the
TERMPWR signal to ground (for example, by attaching the
SCSI cable upside down). If a short occurs, terminator power
to the bus is interrupted. After the short is removed, a fuse in
the drive is automatically reset, restoring terminator power.
18
Chapter 2 Installing Internal Tape Drives
Data Compression
Data Compression
2
Settings:
Switch 1 ON = Enable hardware data compression (default)
Switch 1 OFF = Disable hardware data compression
Switch 2 ON = Recognize SCSI data compression commands (default)
Switch 2 OFF = Ignore SCSI data compression commands
The internal tape drive provides two switches for controlling data
compression.
Switch 1 determines whether hardware data compression is enabled or
disabled. By default, switch 1 is set to ON, enabling hardware data
compression. To disable hardware data compression, set switch 1 to the
OFF position.
Switch 2 controls whether SCSI commands are recognized for enabling or
disabling hardware data compression. By default, switch 2 is set to ON,
allowing SCSI commands to be used to enable or disable hardware data
compression. To prevent SCSI commands from enabling or disabling
hardware data compression, set switch 2 to the OFF position.
When data compression is enabled, the drive compresses all data written
to tape and decompresses all compressed data read from tape. The degree
of compression varies due to the type of data being processed.
• Data with a high degree of redundancy, such as structured database
files or graphics files, are compressed most efficiently, often at a ratio
of 2:1 or more.
• Data with little redundancy, such as executable programs, are
compressed the least.
DDS-4/DAT 72 User’s Guide
19
Chapter 2 Installing Internal Tape Drives
Media Recognition System (DDS-4 Drives Only)
Media Recognition System (DDS-4 Drives Only)
2
Settings:
Switch 3 ON = Enable MRS (default)
Switch 3 OFF = Disable MRS
Using non-DDS media may appear to give satisfactory results, but the
inferior specifications of such media can cause data-integrity problems.
To avoid these problems, the internal tape drive provides a mediarecognition system (MRS) feature that determines whether tape
cartridges conform to the DDS tape standard.
By default, switch 3 is set to ON, enabling MRS. With this setting, the
drive:
• Reads from and writes to MRS media.
• Reads from but does not write to non-MRS media.
To disable MRS, set switch 3 to the OFF position. With this setting, the
drive reads from and writes to MRS and non-MRS media.
Note:
Switch 3 is reserved on internal DAT 72 drives.
Power-On Self-Test
2
Settings:
Switch 4 ON = Drive performs Power-On Self-Test (default)
Switch 4 OFF = Drive does not perform Power-On Self-Test
Switch 4 enables or disables the Power-On Self-Test diagnostics that the
drive performs when powered on. By default, the drive responds to SCSI
commands only after it successfully completes the Power-On Self-Test
(about 5 seconds). To prevent the drive from performing the Power-On
Self-Test when powered-up, set switch 4 to the OFF position.
DDS-4/DAT 72 User’s Guide
20
Chapter 2 Installing Internal Tape Drives
Host Operating System
Host Operating System
2
Switches: 5, 6, 7, 8
Default Setting: Microsoft Windows 98/Me/XP/NT/2000/2003 Server
Switches 5 through 8 configure the internal tape drive for a host
operating system. By default, these switches are all ON. This setting
configures the drive for a Microsoft Windows 98/Me/XP/NT/2000/
2003 Server operating system.
To use the internal tape drive with a different operating system:
• Set switches 5 through 8 to select the appropriate settings.
• Refer to the operating system drive configuration supplement for
information on scripts and other settings for various non-Windows
operating systems. This supplement is available on your Quantum
Resource CD and at http://www.quantum.com/am/service_support/
Index.aspx.
Table 4 Host Operating
Systems and Corresponding
Switch Settings
Switches
Host Operating System
DDS-4/DAT 72 User’s Guide
SW5
SW6
SW7
SW8
SW10
Windows NT 4.0 with native
backup applet using Quantum’s
STDAT4.SYS driver (default).
On
On
On
On
On
Windows NT 4.0 with native
backup applet using Microsoft’s
4mmDAT.SYS driver.
On
On
On
On
Off
Novell 4.11 with native backup
applet using the TAPEDAI
driver or NWTAPE driver dated
after 11/3/99.
Off
On
On
Off
On
Novell 4.11 with native backup
using the NWTAPE driver
dated after 11/3/99.
On
On
On
On
Off
21
Chapter 2 Installing Internal Tape Drives
Host Operating System
Switches
Host Operating System
DDS-4/DAT 72 User’s Guide
SW5
SW6
SW7
SW8
SW10
Novell 5.x with native backup
applet using the
NWTAPE.CDM driver dated
before 11/3/99.
Off
On
On
Off
Off
Novell 5.x with native backup
applet using the
NWTAPE.CDM driver dated
after 11/3/99.
On
On
On
On
Off
DEC UNIX
Off
On
On
On
--
Sun UNIX
On
Off
On
On
--
SGI
On
On
On
On
--
HP-UX
On
On
Off
On
--
IBM AIX
On
Off
On
Off
--
Linux
On
On
On
On
--
SCO (ODT and Open Server)
installation using the MAKDEV
utility.
Off
On
On
Off
--
SCO UnixWare 7.x
On
On
On
On
--
22
Chapter 2 Installing Internal Tape Drives
SCSI Wide/Narrow Configuration (DDS-4 Drives Only)
SCSI Wide/Narrow Configuration (DDS-4 Drives Only)
2
Settings:
Switch 9 ON = SCSI Wide Operating Mode (default)
Switch 9 OFF = SCSI Narrow Operating Mode
Switch 9 enables SCSI Wide or Narrow operation. By default, switch 9 is
set to ON, enabling SCSI Wide (16-bit) operation. To enable SCSI Narrow
(8-bit) operation, set switch 9 to the OFF position. This allows the DDS-4
drive to terminate the upper byte of the SCSI bus.
Note:
DDS-4/DAT 72 User’s Guide
Narrow SCSI is not recommended.
Switch 9 is reserved on internal DAT 72 drives.
23
Chapter 2 Installing Internal Tape Drives
Vendor ID
Vendor ID
2
Settings:
Switch 10 ON = Vendor ID is “SEAGATE DAT” (default)
Switch 10 OFF = Vendor ID is “ARCHIVE Python”
Switch 10 determines the vendor ID that the internal tape drive returns
when it receives a SCSI “Inquiry” command. By default, the drive returns
the vendor ID SEAGATE DAT.
Setting switch 10 to the OFF position configures the drive to return the
vendor ID ARCHIVE Python. Independent software vendors can use this
vendor ID to provide software compatibility with previous Quantum
DDS tape drives.
Note:
The SATA vendor ID is QUANTUM DAT.
Recording Drive Information
2
After you review and, if necessary, change the drive’s default settings,
record the drive information. That way, you can reference this
information in the future, without having to gain access to the drive
inside your computer.
Accessing the Inside of Your Computer
2
To gain access to the inside of your computer:
1 Shut down the computer as you would normally. Then turn off the
computer and all peripherals connected to it.
2 Remove the computer’s power cord from the computer’s AC
connector.
DDS-4/DAT 72 User’s Guide
24
Chapter 2 Installing Internal Tape Drives
Mounting the Internal Tape Drive
3 Remove the computer cover to gain access to the inside of the
computer. The documentation that came with your computer should
explain this procedure.
Note:
If you have to disconnect cables to gain access to the
mounting bay, note which cables were removed. You can
then refer to this information when you reconnect the
cables at the end of this procedure.
4 Select an available 3.5-inch or 5.25-inch mounting bay, depending on
the internal tape drive you want to install.
Note:
The internal tape drive can be mounted horizontally or
vertically (on its side).
5 If the mounting bay has a “filler panel,” remove it according to the
instructions in your computer’s documentation.
6 If the computer does not have a SCSI host adapter, you will need to
purchase and install a SCSI host adapter.
Mounting the Internal Tape Drive
2
An internal tape drive without mounting brackets can be installed into a
3.5-inch drive bay. An internal tape drive with mounting brackets can be
installed into a 5.25-inch drive bay.
• To mount the internal tape drive into a 3.5-inch bay, see Mounting
the Drive into a 3.5-inch Drive Bay.
• To mount the internal tape drive into a 5.25-inch bay, see Mounting
the Drive into a 5.25-inch Drive Bay.
Mounting the Drive into a
3.5-inch Drive Bay
The following procedure describes how to mount the drive in a 3.5-inch
2 drive bay. This procedure assumes your drive is not equipped with sidemounting brackets.
DDS-4/DAT 72 User’s Guide
25
Chapter 2 Installing Internal Tape Drives
Mounting the Internal Tape Drive
1 Orient the drive so the front of the drive faces the front of the
computer.
2 Insert the drive into the computer’s drive bay.
3 Align the drive’s front panel with the front panel of the computer.
Secure the drive in the mounting bay using two M3.0 metric screws on
each side of the drive (see figure 5). Figure 6 shows, the 5.25-inch drive
has four screw holes on the bottom and five on each side.
Warning:
Do not use screws longer than 4 mm; otherwise, you may
damage the drive.
4 Proceed to Connecting a SCSI Cable.
Figure 5 Mounting an Internal
Tape Drive
DDS-4/DAT 72 User’s Guide
26
Chapter 2 Installing Internal Tape Drives
Mounting the Internal Tape Drive
Figure 6 Mounting Holes for
the Internal Tape Drive in a
3.5-inch Installation
41.3 mm
(1.63 in)
13.0 mm (0.51 in)
2 places
101.6 mm
(4.00 in)
3.8 mm (0.15 in)
5.0 mm (0.196 in)
2 places
94.0 mm
(3.70 in)
M3.0 x 4 deep min.
(10 places)
90.0 mm
(3.54 in)
2 places
70.0 mm
(2.75 in)
60.0 mm
(2.36 in)
2 places
31.0 mm
(1.22 in)
21.0 mm (0.83 in)
2 places
41.2 mm
(1.62 in)
146.0 mm
(5.75 in)
M3.0 x 4 deep min.
(4 places)
6.0 mm
(0.24 in)
Side View
101.6 mm
(4.00 in)
Bottom View
Note: Tolerance for all dimensions is 0.25mm (0.01 in)
Mounting the Drive into a
5.25-inch Drive Bay
2
The following procedure describes how to mount the drive in a 5.25-inch
drive bay. This procedure assumes your drive has mounting brackets on
the sides.
1 Orient the drive so the front of the drive faces the front of the
computer.
2 Insert the drive into the computer’s drive bay.
3 Align the drive’s front panel with the front panel of the computer.
4 Secure the drive in the mounting bay using four screws on the
bottom or six screws on the top of the drive (see figure 7).
5 Proceed to Connecting a SCSI Cable.
DDS-4/DAT 72 User’s Guide
27
Chapter 2 Installing Internal Tape Drives
Mounting the Internal Tape Drive
Figure 7 Mounting Holes
for the Internal Tape Drive
in a 5.25-inch Installation
41.3 mm
(1.63 in)
31.5 mm (1.24 in)
21.8 mm (0.86 in)
146 mm
(5.75 in)
9.9 mm (0.39 in)
16-M3
174.6 mm
(6.87 in)
79.4 mm
(3.13 in)
47.6 mm
(1.87 in)
41.2 mm
(1.62 in)
139.7 mm (5.50 in)
149.1 mm (5.87 in)
Side View
DDS-4/DAT 72 User’s Guide
Note: Tolerance for all dimensions is 0.25mm (0.01 in)
Bottom View
28
Chapter 2 Installing Internal Tape Drives
Connecting a SCSI Cable
Connecting a SCSI Cable
2
The internal SCSI tape drives can be used with a Wide SCSI interface,
either Low Voltage Differential (LVD) or Single-ended (16-bit Wide
mode).
The tape drive automatically detects whether the SCSI bus is LVD or
single ended. Be sure the SCSI bus is terminated properly.
Note:
Connecting to a Wide
SCSI Connector
2
We strongly recommend that you attach the tape drive to SCSI
controllers that support the SCSI Ultra2 LVD interface only.
Attaching the tape drive to a non-LVD SCSI controller or an 8bit Narrow SCSI controller will degrade the performance of
your tape drive and backup operations. Performance will also
be degraded if you attach non-LVD SCSI devices on the same
bus cable as your LVD connection. Do not connect the tape
drive to a disk RAID controller (disk RAID controllers are not
supported). If you install an adapter, we recommend you
purchase a SCSI LVD controller kit that includes the SCSI
cable and terminator.
If your computer has a 68-pin wide SCSI connector, attach the interface
cable from the SCSI host controller to the 68-pin SCSI interface connector
on the back of the internal tape drive.
Figure 8 SCSI Interface
Connector on the Internal
Tape Drive
DDS-4/DAT 72 User’s Guide
29
Chapter 2 Installing Internal Tape Drives
Checking SCSI Termination
Checking SCSI Termination
2
The internal tape drive does not provide SCSI termination. Figure 9
shows two examples of terminating the internal tape drives.
If the drive is the only SCSI device on the bus:
1 Attach it to the next-to-last connector on the SCSI chain.
2 Attach a multi-mode terminator to the last connector in the chain.
This terminator typically is a small, rectangular plastic block that is
marked SCSI Terminator and attaches to the cable.
Figure 9 Two SCSI Termination
Examples for the Internal Tape
Drives
SCSI device
(termination
enabled)
SCSI terminator
Tape drive
(no termination)
Tape drive
(no termination)
SCSI device
(termination
disabled)
SCSI controller
(termination
enabled)
SCSI controller
(termination
enabled)
Connecting a Power Cable to the SCSI Tape Drive
2
To connect a power cable to the internal SCSI tape drive, connect a spare
4-pin power cable from the computer’s internal power supply to the
power connector on the back of the internal SCSI tape drive. Figure 10
shows the location of the power connector on the internal SCSI tape
drive.
The recommended 4-pin power connector for the internal SCSI drives is
an AMP 1-48024-0 housing, with AMP 60617-1 pins or equivalent.
DDS-4/DAT 72 User’s Guide
30
Chapter 2 Installing Internal Tape Drives
Connecting a Power Cable to the SCSI Tape Drive
Figure 10 Power Connector
on the Internal SCSI Tape
Drive
Note:
DDS-4/DAT 72 User’s Guide
Ensure that the power to the computer is off when connecting
the drive power cable.
31
Chapter 2 Installing Internal Tape Drives
Connecting a SATA Data and Power Cables
Connecting a SATA Data and Power Cables
Note:
2
Do not force SATA cables into SATA connectors. SATA cables
are designed to fit into SATA connectors one way; if the cable
does not fit into the connector, rotate the cable and reinsert it
into the connector.
1 Connect one end of the SATA data cable to the SATA data connector
on the drive.
Figure 11 Data Connector on
the Internal SATA Tape Drive
2 Connect the other end of the SATA data cable to the SATA data
connector on the SATA card or mainboard SATA connector.
Figure 12 Connecting the
SATA Data Cable to the
SATA Card
3 Connect the one end of the SATA power supply conversion adapter
cable to a 4-pin power cable from the computer’s internal power
supply.
DDS-4/DAT 72 User’s Guide
32
Chapter 2 Installing Internal Tape Drives
Completing Your Installation
Figure 13 Connecting the
SATA Power Supply
Conversion Adapter Cable
4 Connect the other end of the adapter cable to the drive.
Figure 14 Data Connector on
the Internal SATA Tape Drive
Completing Your Installation
2
To complete and test your internal tape drive installation:
1 Use the screws you removed earlier to secure the drive in place.
2 Replace the computer cover.
3 Reconnect the power cord to the computer’s power connector.
DDS-4/DAT 72 User’s Guide
33
Chapter 2 Installing Internal Tape Drives
Registering Your Tape Drive
4 Turn on the computer. If the internal tape drive is configured to
perform its Power-On Self-Test (see Power-On Self-Test on page 20),
it performs the test for about five seconds. When the drive passes the
test, all three front-panel LEDs should be OFF.
5 Install your backup software program. The documentation that came
with your software should describe this procedure.
6 Gently insert a tape cartridge into the internal tape drive’s slot (see
Loading a Cartridge on page 48). Slide the cartridge into the slot until
the drive accepts the cartridge and loads it. A brief delay occurs while
the drive identifies the cartridge type and state, and moves the tape
to the data area. Then the green Media LED goes ON.
7 Use your backup software application to perform a sample backupand-verify operation. The amber Drive LED goes ON as data is
written to and/or read from the tape.
8 At the end of the operation, press the Eject button on the front of the
internal tape drive to eject the cartridge from the drive (see
Unloading a Cartridge on page 49).
If you encountered any problems during this procedure, see chapter 6 for
troubleshooting procedures.
Registering Your Tape Drive
2
After you install the internal tape drive, be sure to register it. Registering
your drive ensures that you will receive the latest information about your
drive, as well as other product, service, and support information. For
your convenience, you can register your drive either through our Web
site or by fax.
• If you have an Internet connection, please visit http://www.quantum.com
to register your product.
• If you do not have an Internet connection, complete the Registration
Card included with your package and either mail or fax it to the
address or fax number on the Card.
DDS-4/DAT 72 User’s Guide
34
Chapter 3
3
Installing External Tape
Drives
This chapter describes how to install external DDS-4 and DAT 72 drives.
Topics in this chapter are:
• Unpacking
• What Else You Need
• Installation Summary
• Reviewing Drive Default Settings
• SCSI ID
• Parity Checking
• Data Compression
• Media Recognition System (DDS-4 Drives Only)
• Power-On Self-Test
• Host Operating System
• Connecting a SCSI Cable
• Checking SCSI Termination
• Connecting a Power Cable
• Completing Your Installation
• Registering Your Tape Drive
Note:
DDS-4/DAT 72 User’s Guide
If you have an internal drive, see chapter 2 for installation
instructions.
35
Chapter 3 Installing External Tape Drives
Unpacking
Unpacking
3
Before you unpack the contents of your drive package, inspect the
shipping containers for damage. If you spot damage to the container,
notify your carrier immediately.
When you unpack the package, compare the items received with those on
the packing list. If any item is missing or damaged, please contact your
place of purchase immediately.
What Else You Need
3
In addition to the contents included with your external tape drive, you
need the following items to install your external SCSI tape drive:
• A SCSI host bus adapter that is properly installed and configured in a
host computer
• A 50-to-68 pin adapter, if your computer has a narrow SCSI interface
connector.
• Backup application software that supports the external tape drive.
For a list of the latest backup software applications tested with the
external DDS-4 and DAT 72 tape drives, please visit our Web site at
http://www.quantum.com.
DDS-4/DAT 72 User’s Guide
36
Chapter 3 Installing External Tape Drives
Installation Summary
Installation Summary
3
The following steps summarize the installation procedure for your
external tape drive.
1 Verify the Drive’s Default Settings
2 Record Your Drive’s Information
3 Attach a SCSI Interface Cable
4 Terminate the SCSI Bus, if Necessary
5 Attach a Power Cable
6 Complete and Verify Your Installation
Reviewing Drive Default Settings
3
Your external tape drive comes with various default settings. You may
need to change these settings to suit your requirements. Review the
default settings in table 5 to determine whether they suit your
requirements or need to be changed.
Note:
These settings can be changed by accessing the switches
located on the bottom of the drive. Turn the drive over and
gently pull the tab on the access door to release it. Once the
door is open, the switches will be accessible. See figure 4 on
page 15 for details about the switch settings.
• If you do not need to change these default settings, proceed to
Connecting a SCSI Cable.
DDS-4/DAT 72 User’s Guide
37
Chapter 3 Installing External Tape Drives
SCSI ID
Table 5 External Tape Drive
Default Settings
Parameter
Default Setting
SCSI ID
6
Parity checking
Enabled
Terminator power
Supplied to the SCSI bus
Data compression
Enabled
Media Recognition System
Checking (DDS-4 drives only)
Enabled
Power-On Self-Test diagnostic
Enabled
Host operating system
Microsoft Windows 98/Me/XP/
NT/2000/2003 Server
SCSI ID
3
Each SCSI device on the bus must have its own unique ID. Your external
tape drive is shipped with a default SCSI ID of 6. If another SCSI device in
the SCSI chain is already using this ID, use the SCSI ID Selector switch on
the back of the drive to change the drive’s SCSI ID.
Note:
DDS-4/DAT 72 User’s Guide
If you change the drive’s default SCSI ID, avoid using SCSI
IDs 0 and 1 (which typically are assigned to a boot drive) and
SCSI ID 7 (which typically is assigned to SCSI controllers or
host bus adapters. If you change the default SCSI ID, turn the
drive power off and back on.
38
Chapter 3 Installing External Tape Drives
Parity Checking
Figure 15 Back Panel of the
External Tape Drive
68-pin wide SCSI
connectors
SCSI ID selector
Parity Checking
3
By default, parity checking is enabled on the external tape drive. If you
disable parity checking, the drive still generates a parity bit.
Data Compression
3
By default, data compression is enabled. With this setting, the external
tape drive compresses all data written to tape and decompresses all
compressed data read from tape. The degree of compression varies due to
the type of data being processed.
• Data with a high degree of redundancy, such as structured database
files or graphics files, are compressed most efficiently, often at a ratio
of 2:1 or more.
• Data with little redundancy, such as executable programs, are
compressed the least.
DDS-4/DAT 72 User’s Guide
39
Chapter 3 Installing External Tape Drives
Media Recognition System (DDS-4 Drives Only)
Media Recognition System (DDS-4 Drives Only)
3
Using non-DDS media may appear to give satisfactory results, but the
inferior specifications of such media can cause data-integrity problems.
To avoid these problems, the external tape drive provides a mediarecognition system (MRS) feature that determines whether tape
cartridges conform to the DDS tape standard.
By default, MRS is enabled. With this setting, the drive:
• Reads from and writes to MRS media.
• Reads from but does not write to non-MRS media.
If you disable MRS, the drive reads from and writes to MRS and nonMRS media.
Power-On Self-Test
3
By default, the external tape drive responds to SCSI commands only after
it successfully completes the Power-On Self-Test (about 5 seconds). If you
do not want the drive to perform this diagnostic when it powers-up,
disable the Power-On Self-Test.
Host Operating System
3
By default, the external tape drive is configured for a Microsoft Windows
98/Me/XP/NT/2000/2003 Server operating system.
Recording Drive Information
After you review and, if necessary, change the drive’s default settings,
record the information.
DDS-4/DAT 72 User’s Guide
40
Chapter 3 Installing External Tape Drives
Connecting a SCSI Cable
Connecting a SCSI Cable
3
The external tape drives provide two 68-pin, shielded connectors on the
back panel (see figure 15). You can use either connector to attach the drive
to the host computer or to another SCSI device.
The internal tape drives can be used with two SCSI interfaces:
• Wide SCSI — either Low Voltage Differential (LVD) or Single-ended
(16-bit Wide mode).
• Narrow SCSI — either Low Voltage Differential (LVD) or Singleended (8-bit Wide mode).
The tape drive automatically detects whether the SCSI bus is LVD or
single ended. Be sure the SCSI bus is terminated properly.
Note:
We strongly recommend that you attach the tape drive to SCSI
controllers that support the SCSI Ultra2 LVD interface only.
Attaching the tape drive to a non-LVD SCSI controller or an 8bit Narrow SCSO controller will degrade the performance of
your tape drive and backup operations. Performance will also
be degraded if you attach non-LVD SCSI devices on the same
bus cable as your LVD connection. Do not connect the tape
drive to a disk RAID controller (disk RAID controllers are not
supported). If you install an adapter, we recommend you
purchase a SCSI LVD controller kit that includes the SCSI
cable and terminator.
Connecting to a Wide SCSI
If your computer has a 68-pin wide SCSI connector:
Connector
3
1 Turn off your computer.
2 Connect the SCSI cable from the SCSI host adapter or from another
unterminated SCSI device to either of the two 68-pin SCSI connectors
on the back of the external tape drive (see figure 15).
3 If desired, use the other SCSI connector on the back panel of the
external tape drive to attach another SCSI device.If the external tape
drive is the last or only device in the SCSI chain, terminate the SCSI
chain (see Checking SCSI Termination).
DDS-4/DAT 72 User’s Guide
41
Chapter 3 Installing External Tape Drives
Checking SCSI Termination
Connecting to a Narrow
SCSI Connector
The external tape drives have an Ultra Wide SCSI interface. Obtaining a
3 50-to-68 pin adapter lets you connect the 68 pins on the external tape
drive to the 50 pins on the computer’s narrow SCSI bus.
1 Turn off your computer.
2 Connect the adapter to your computer’s 50-pin SCSI connector.
3 Connect the SCSI cable with the adapter to either of the two 68-pin
SCSI connectors on the back of the external tape drive (see figure 15).
4 If desired, use the other SCSI connector on the back panel of the
external tape drive to attach another SCSI device.If the external tape
drive is the last or only device in the SCSI chain, terminate the SCSI
chain (see Checking SCSI Termination).
Note:
Be sure the upper 8 data bytes of the 68-pin cable are
properly terminated.
Checking SCSI Termination
3
If the external tape drive is the last or only device in the SCSI chain, install
a terminating plug on the unused SCSI connector on the drive’s back
panel. This terminator typically is a small, rectangular plastic block that is
marked SCSI Terminator. Figure 16 shows two examples of using SCSI
termination.
DDS-4/DAT 72 User’s Guide
42
Chapter 3 Installing External Tape Drives
Connecting a Power Cable
Figure 16 Two SCSI Termination
Examples for the External Tape
Drives
External
SCSI device
SCSI Terminators
External Tape Drive
External Tape
Drive
External SCSI device
SCSI Controller
(termination disabled)
Internal SCSI device
(termination enabled)
SCSI Controller
(termination enabled)
Example 1: SCSI termination
in a system that has only
external SCSI devices.
Example 2: SCSI termination
in a system that has both
internal and external SCSI
devices.
Connecting a Power Cable
3
To connect a power cable to the external tape drive:
1 Connect a power cable to the AC power connector on the back of the
external tape drive (see figure 15).
2 Connect the other end of the power cable to a working AC outlet.
Note:
DDS-4/DAT 72 User’s Guide
Choose an AC outlet that is not controlled by a wall
switch, which can turn off power to the AC outlet and to
the external tape drive.
43
Chapter 3 Installing External Tape Drives
Completing Your Installation
Completing Your Installation
3
To complete and test your external tape drive installation:
1 Reconnect the power cord to the computer’s power connector.
2 Use the On/Off Switch on the back of the external tape drive to turn
on the drive (see figure 15). The external tape drive performs its
Power-On Self-Test for about five seconds. When the drive passes the
test, all three front-panel LEDs should be OFF.
3 Turn on the computer.
4 Install your backup software program. The documentation that came
with your software should describe this procedure.
5 Gently insert a tape cartridge into the external tape drive’s slot. Slide
the cartridge into the slot until the drive accepts the cartridge and
loads it. A brief delay occurs while the drive identifies the cartridge
type and state, and moves the tape to the data area. Then the green
Media LED goes ON.
6 Use your backup software application to perform a sample backupand-verify operation. The amber Drive LED goes ON as data is
written to and/or read from the tape.
7 At the end of the operation, press the Eject button on the front of the
external tape drive to eject the cartridge from the drive.
If you encountered any problems during this procedure, see chapter 6 for
troubleshooting procedures.
Registering Your Tape Drive
3
After you install the external tape drive, be sure to register it. Registering
your drive ensures that you will receive the latest information about your
drive, as well as other product, service, and support information. For
your convenience, you can register your drive either through our Web
site or by fax.
• If you have an Internet connection, please visit http://www.quantum.com
to register your product.
DDS-4/DAT 72 User’s Guide
44
Chapter 3 Installing External Tape Drives
Registering Your Tape Drive
• If you do not have an Internet connection, complete the Registration
Card included with your package and either mail or fax it to the
address or fax number on the card.
DDS-4/DAT 72 User’s Guide
45
Chapter 4
4
Operating Your Tape Drive
This chapter describes how to operate your tape drive.
Topics in this chapter are:
• Using the Appropriate Media
• Handling Cartridges
• Loading a Cartridge
• Initializing a Blank Cartridge
• Unloading a Cartridge
• Write-Protecting a DDS Cartridge
• Cleaning the Tape Heads
Using the Appropriate Media
4
The Quantum DDS-4 and DAT 72 drives use data-grade DDS cartridges,
which comply with ANSI specifications listed in the “3.81 mm HelicalScan Digital Computer Tape Cartridge for Information Interchange,”
ANSI X3B5/89-156 standard.
For optimum performance and maximum storage capacity, use MRS tape
cartridges that correspond to the format supported by your drive (see
table 6). MRS cartridges have a series of alternate opaque and clear stripes
DDS-4/DAT 72 User’s Guide
46
Chapter 4 Operating Your Tape Drive
Handling Cartridges
at the beginning of the tape. These stripes classify the media as datagrade.
Table 6 Matching Drives with
the Media They Support
Media
Tape Length
DDS-4 Drives
DAT 72 Drives
DDS-2
120 meters
x
DDS-3
125 meters
x
x
DDS-4
150 meters
x
x
DDS 5th
Generation
170 meters
x
Handling Cartridges
4
To protect your data cartridges and the information on them, observe the
guidelines and avoid the pitfalls in table 7.
Table 7 Cartridge Guidelines
and Pitfalls
DDS-4/DAT 72 User’s Guide
Guidelines to Follow...
Pitfalls to Avoid
Use DDS cartridges at
temperatures from 5° C (40° F) to
40° C (113° F). Cartridges can be
stored at temperatures down to 40° C (-40° F).
Do not expose cartridges to direct
sunlight, moisture, excessively
dry or humid places, extreme
changes in temperature or
humidity, or X-rays.
Handle cartridges gently.
Do not treat cartridges roughly or
drop them.
Keep cartridges in plastic cases
when they are not in use.
Do not try to clean the tape
guides or tape path inside the
cartridge.
47
Chapter 4 Operating Your Tape Drive
Loading a Cartridge
Guidelines to Follow...
Pitfalls to Avoid
Apply just one label to the
designated area on the cartridge.
Affixing more labels can jam the
drive.
Never touch the exposed tape
media with your fingers.
If your data is important,
consider reading data off of tapes
and rewriting to new and
perhaps more modern tapes
every few years.
Never leave cartridges close to
magnetic fields, such as near a
monitor or telephone handset.
If cartridges are exposed to
temperatures or humidities
outside the specified operating
environment, expose them to the
operating environment for a time
equal to the period that the
cartridges were exposed to the
out-of-specification environment
(up to a maximum of 24 hours).
Do not read from or write to
cartridges when a temperature
change of 10° C per hour is
occurring.
Loading a Cartridge
4
Quantum DDS drives have a front-loading cartridge bay for easy
operation. To load a cartridge:
1 Hold the cartridge so the label is facing up and the exposed media is
facing the drive.
2 Gently insert the cartridge into the drive (see figure 17). The drivebay door opens automatically when a cartridge is inserted.
After you insert the cartridge, there is a brief delay while the drive
identifies the cartridge type and state, and moves the tape to the data
area. Then the Media LED turns ON.
DDS-4/DAT 72 User’s Guide
48
Chapter 4 Operating Your Tape Drive
Initializing a Blank Cartridge
Figure 17 Loading a Cartridge
Initializing a Blank Cartridge
4
When you insert a blank cartridge into the drive for the first time, the
drive takes from 10 to 12 seconds to determine that the tape is blank. The
drive automatically initializes the tape as soon as it receives a SCSI
“Write” command from the host computer. Initializing a blank tape takes
about 30 seconds.
Unloading a Cartridge
4
To unload a cartridge:
1 Be sure the Drive LED is OFF.
Caution:
DDS-4/DAT 72 User’s Guide
To ensure integrity of your backups and restores, do
not press the Eject button when the Drive LED is ON.
49
Chapter 4 Operating Your Tape Drive
Write-Protecting a DDS Cartridge
2 Press the Eject button on the front panel of the drive to unload the
cartridge (see figure 18). The drive automatically flushes the drive
buffer to tape, rewinds the cartridge, updates the system log, and
ejects the cartridge. This may take up to three minutes. Do not powerdown the tape drive or host computer during this time.
Note:
The backup software may issue a command to the drive
that prevents the Eject button from ejecting the tape. If the
tape does not eject, try ejecting it using your backup
software commands.
Figure 18 Eject Button on
Front Panel of Drive
Write-Protecting a DDS Cartridge
4
Write-protecting a DDS cartridge protects the data on the cartridge from
being changed, overwritten, or deleted. To write-protect a cartridge, slide
the write-protect tab on the front of the cartridge to the open position (see
figure 19). To write-enable the cartridge, slide the write-protect tab so the
hole is closed (see figure 19).
DDS-4/DAT 72 User’s Guide
50
Chapter 4 Operating Your Tape Drive
Cleaning the Tape Heads
Caution:
Figure 19 Write-protecting
a DDS Cartridge
Write-protecting a cartridge does not protect the data on
the cartridge from bulk-erasure or degaussing. Do not
bulk erase DDS cartridges; otherwise, you will lose all of
your data on the cartridge and your data will not be
recoverable.
Write
Writeenabled
enabled
Write
Writeprotected
protected
Cleaning the Tape Heads
4
If excessive dust or debris collects at the tape heads, your drive may not
be able to read from or write to tape. To avoid this situation, clean the
drive’s tape heads:
• After every 50 hours of operation.
• If the Clean LED goes ON or flashes.
• If the Media LED flashes when the drive is operating.
DDS-4/DAT 72 User’s Guide
51
Chapter 4 Operating Your Tape Drive
Cleaning the Tape Heads
To clean tape heads, use a Quantum-qualified DDS cleaning cartridge.
Quantum offers a cleaning cartridge, Model CDMCL, that can be ordered
from http://www.quantum.com.
Note:
Do not use an audio DAT cleaning cartridge, as the drive
cannot recognize it. Also, avoid liquids, swabs, and other
methods other than those recommended in this section.
To clean the tape heads:
1 Insert a Quantum-qualified DDS cleaning cartridge into the drive.
The drive loads and runs the cleaning cartridge for about 30 seconds.
Note:
If the cleaning cartridge runs for less than 30 seconds
and the Clean LED is flashing, the cartridge has
expired. Replace the cleaning cartridge with a new one
and repeat step 1.
2 When the cleaning cartridge finishes cleaning the heads, the drive
ejects the cartridge automatically.
3 Remove the cleaning cartridge from the drive and store the cartridge
in a safe place.
Most cleaning cartridges are good for roughly 30 cleaning cycles. When
the cleaning cartridge is used up, the Clean LED will flash rapidly and
the cleaning cartridge should be replaced.
Observe the following guidelines when cleaning tape heads:
• Each time the cleaning cartridge is loaded, a new, unused portion of
cleaning tape is advanced over the entire tape path. The drive does
not rewind a cleaning cartridge. After about 30 cleaning cycles, the
entire tape is used up and should be replaced. The Clean LED flashes
when the cleaning cartridge needs to be replaced.
• The DDS-4 and DAT 72 drives have a TapeAlert feature that notifies
your backup software application when the tape heads need to be
cleaned or when a cleaning cartridge needs replacement.
DDS-4/DAT 72 User’s Guide
52
Chapter 5
5
Understanding the
Drive LEDs
This chapter describes the LEDs on the front panel of the DDS-4 and
DAT 72 drives. These LEDs provide information about both normal and
error conditions.
Topics in this chapter are:
• Front Panel LEDs
• LED Summary
• Clean LED
• Media LED
• Drive LED
Front Panel LEDs
5
Figure 20 shows an example of the LEDs on the drive front panel of the
DDS-4 and DAT 72 drives. The external tape drive has the same frontpanel LEDs, plus a green Power-On LED.
DDS-4/DAT 72 User’s Guide
53
Chapter 5 Understanding the Drive LEDs
Front Panel LEDs
Figure 20 Front Panel LEDs
on Internal Drive
Clean LED
(green)
DDS-4/DAT 72 User’s Guide
Media
LED
(green)
Drive
LED
(amber)
Eject
Button
54
Chapter 5 Understanding the Drive LEDs
LED Summary
LED Summary
5
Table 8 summarizes the actions of the front-panel LEDs.
Table 8 LED Quick Summary
LED
Color
Action
Description
Clean
Green
ON (Lit)
Cleaning is required.
Slow Flashing
Flashing
Media
Green
ON (Lit)
Flashing
Drive
Amber
ON (Lit)
Rapid Flashing
Internal error rate threshold has
been exceeded and cleaning is
required.
Cleaning cartridge in the drive
has exceeded its useful life.
Replace the old cleaning
cartridge with a new one.
An inserted cartridge is
operating properly.
Drive could not write the tape
correctly (write error). Use a
DDS cleaning cartridge to clean
the drive.
Drive is reading/writing
normally.
A hardware fault has occurred.
Clean LED
5
The Clean LED indicates whether a drive needs to be cleaned.
DDS-4/DAT 72 User’s Guide
55
Chapter 5 Understanding the Drive LEDs
Media LED
Table 9 Clean LED
LED Status
Description
ON Continuously
Drive requires cleaning. Use only an approved
DDS cleaning cartridge.
Flashing slowly
(approximately ON
2 seconds, OFF 1
second)
Tape cartridge in use has exceeded a
predefined soft-error threshold. This signal is
a warning only and does not indicate that data
has been compromised. Remove the tape and
clean the drive using an approved DDS
cleaning cartridge. If the Clean LED still
flashes after cleaning and reinserting the
original data cartridge, use a new cartridge for
future backups.
Flashing rapidly
A cleaning cartridge that has exceeded its
useful life has been inserted into the drive.
Replace the cleaning cartridge with a new
approved DDS cleaning cartridge.
Media LED
5
The Media LED indicates whether a DDS cartridge is operating normally.
Table 10 Media LED
DDS-4/DAT 72 User’s Guide
LED Status
Description
ON
continuously
A DDS cartridge has been inserted and the drive is
operating normally.
Flashing rapidly
Drive could not write the tape correctly (maximum
rewrite count exceeded) and the write operation
failed. Clean the drive heads using an approved
DDS cleaning cartridge. If you reinsert the original
data cartridge and the LED continues flashing,
insert a new data cartridge and retry the operation
56
Chapter 5 Understanding the Drive LEDs
Drive LED
Drive LED
5
The amber Drive LED lets you know when data is being read from or
written to tape. It also informs you when a hardware fault occurs.
Table 11 Drive LED
LED Status
Description
ON continuously
The drive is reading or writing the tape (SCSI or
tape movement is present).
Flashing rapidly
A hardware fault occurred. If the fault occurs
immediately after powering on the drive, the
Power-On Self-Test switch (switch 4) is enabled
and a Power-On Self-Test has failed. If the front
panel LEDs are flashing together, contact the
Technical Support department.
If the Drive LED is flashing rapidly during drive
operation, press the Eject button to remove the
tape. If the tape does not eject within 2 minutes,
press and hold the Eject button for more than 5
seconds. The tape should eject within 40 seconds.
Contact Technical Support for more information.
Note:
DDS-4/DAT 72 User’s Guide
If your backup software issues a SCSI Prevent Media Removal
command, the Drive LED remains ON and the Eject button is
disabled, so that the tape cannot be ejected accidentally. To
eject the tape, use your backup software’s Eject command.
57
Chapter 6
Troubleshooting
6
This chapter provides suggestions for troubleshooting your drives in the
unlikely event you encounter a problem with them.
Topics in this chapter are:
• Missing or Damaged Parts
• SCSI ID Problems
• SCSI Termination Problems
• Mounting Hardware Problems
• Drive Does Not Work
• Power-On Self-Test Fails
• Computer Does Not Boot
• Computer Does Not Recognize Drive
• Backup Program Does Not Recognize Drive
• Write Error
• Hardware Error
DDS-4/DAT 72 User’s Guide
58
Chapter 6 Troubleshooting
Missing or Damaged Parts
Missing or Damaged Parts
6
If any of the contents included with your DDS-4 or DAT 72 drive are
missing or damaged, contact your place of purchase immediately.
SCSI ID Problems
6
Each SCSI device on the same SCSI bus must have a unique SCSI ID. The
default SCSI ID for internal and external DDS-4 and DAT 72 drives is 6.
You should leave this default SCSI ID unchanged unless another device
on the SCSI bus is already using this ID.
If the default SCSI ID is already in use, you can change the default SCSI
ID on the drive using either jumpers on the back of the internal tape
drives or the SCSI ID Selector switch on the back of the external SCSI
drives. After you set the SCSI ID, record your setting. For more
information about SCSI IDs, see SCSI ID on page 16 if you have an
internal tape drive or an external tape drive.
SCSI Termination Problems
6
If an external DDS-4 or DAT 72 drive is the last device or the only device
in a SCSI chain, you must install a terminating plug on the unused SCSI
connector. For more information, see Checking SCSI Termination on
page 30.
The internal DDS-4 and DAT 72 drives do not provide SCSI termination.
Therefore, do not install these drives as the last devices in the SCSI chain.
If the drive is the only SCSI device, attach the drive to the connector
which is next to last on the SCSI chain and attach a multi-mode
terminator to the last connector in the chain. For more information, see
Checking SCSI Termination on page 30.
DDS-4/DAT 72 User’s Guide
59
Chapter 6 Troubleshooting
Mounting Hardware Problems
Mounting Hardware Problems
6
The internal DDS-4 and DAT 72 drives are designed to install in most
servers using the hardware accompanying the drives, without requiring
additional items. However, if your server requires additional items to
install the internal DDS-4 or DAT 72 drives, or if any original server
components are damaged or lost, contact your server manufacturer or
vendor.
Drive Does Not Work
6
If the green Power-On LED on the external tape drive does not go ON, or
if the internal tape drive does not work:
1 Check the power connection to the drive.
2 If the connection is secure, replace the power cable with one that is
known to work.
3 If the drive still does not work, contact the Technical Support
department.
Power-On Self-Test Fails
6
If the drive fails its Power-On Self-Test:
1 Check for a cartridge in the drive. If you find one, eject it.
2 Power-down the drive and power it up again.
3 If the drive still fails its Power-On Self-Test, contact the Technical
Support department.
DDS-4/DAT 72 User’s Guide
60
Chapter 6 Troubleshooting
Computer Does Not Boot
Computer Does Not Boot
6
If the computer does not boot after you install the drive:
1 You may have forgotten to reattach the computer’s power cable,
which you removed when you installed the drive. Be sure all cables
are connected properly to the computer.
2 Be sure the computer’s power cable is connected to a power outlet
that is known to work. Plug into the outlet another appliance, such as
a lamp, that you know to work. If the appliance does not work, the
problem is with the outlet.
3 The power outlet connected to the computer is controlled by a wall
switch that is removing power from the outlet. Either switch outlets
or set the wall switch so that power is applied to the outlet.
4 The computer has two SCSI host adapters installed whose resources
are conflicting with each other. Remove the conflicting device or
consult the documentation that came with the device for suggestions
about resolving the problem.
Computer Does Not Recognize Drive
6
If your computer does not recognize the drive:
1 Verify that the SCSI and power cables to the drive are installed
properly.
2 The drive may be using a SCSI ID assigned to another SCSI device on
the SCSI bus. If so, reassign a unique SCSI ID to the drive or to the
conflicting device. If using an HBA for SATA, insure that the driver
for the HBA is installed.
3 Check that the SCSI bus is terminated properly. Note that the internal
DDS-4 and DAT 72 drives do not provide SCSI termination and,
therefore, should not be the last devices on a SCSI chain.
DDS-4/DAT 72 User’s Guide
61
Chapter 6 Troubleshooting
Backup Program Does Not Recognize Drive
Backup Program Does Not Recognize Drive
6
If your backup application program does not recognize the drive:
1 Use the Windows Device Manager to determine whether the
operating system has recognized the drive. If the tape drive is
recognized properly, it appears under the Tape Drive category. If the
tape drive was recognized, but native drivers are not installed, it
appears under Other Devices. The backup software supplies the
necessary drivers for the tape drive and native drivers are not
required.
2 If the Device Manager shows the drive, check the documentation that
came with your backup program to determine whether the program
needs a particular driver to be installed.
3 If the Device Manager does not list the drive, the drive may not be
installed or configured properly. Check your drive installation and
configuration.
Write Error
6
If the Media LED is flashing, a write error has occurred.
1 Use a Quantum-qualified DDS cleaning cartridge to clean the tape
heads (see Cleaning the Tape Heads on page 51).
2 Try to run a short backup and verify.
3 If the Media LED continues to flash, contact the Technical Support
department.
Hardware Error
6
If the Drive LED is flashing rapidly, a hardware error has occurred. If the
fault occurs immediately after powering on the drive, the Power-On Self
DDS-4/DAT 72 User’s Guide
62
Chapter 6 Troubleshooting
Hardware Error
Test switch (switch 4) is enabled and a Power-On Self-Test has failed. If
the front panel LEDs are flashing together, contact the Technical Support
department.
If the Drive LED is flashing rapidly during drive operation:
1 Press the Eject button to remove the tape.
2 If the tape does not eject within 2 minutes, press and hold the Eject
button for more than 5 seconds. The tape should eject within 40
seconds.
3 Contact Technical Support for more information.
DDS-4/DAT 72 User’s Guide
63
Appendix A
Loading Revised
Firmware
A
Your DDS-4 or DAT 72 tape drive includes permanently installed,
electrically upgradeable flash memory. This memory allows qualified
OEMs to revise DAT 72 and DDS-4 firmware quickly and easily. It also
prolongs the life of the tape drive by allowing the drive to inherit leading
technologies as soon as those technologies become available.
This appendix describes how to load firmware onto your tape drive.
Topics in this appendix are:
• Firmware Upgrade Methods
• Using Firmware Cartridges
Firmware Upgrade Methods
1
You can upgrade your tape drive’s firmware two ways:
• Using the diagnostic software provided on your Quantum Resource
CD or available at http://www.quantum.com/am/service_support/
Index.aspx. This software uploads a firmware file via SCSI from your
host computer to the tape drive.
• Using Quantum OEM firmware cartridges
DDS-4/DAT 72 User’s Guide
64
Appendix A Loading Revised Firmware
Using Firmware Cartridges
Using Firmware Cartridges
1
The following procedure describes how to upgrade the tape drive
firmware using a firmware upgrade tape cartridge. Firmware upgrade
cartridges are available only to qualified Quantum OEM customers.
Contact your sales representative for information.
Note:
The firmware can also be upgraded from a host computer via
the SCSI connection using software available at http://
www.quantum.com.
1 Power on the host system with the DDS-4 or DAT 72 drive installed.
2 Close all applications that might try to communicate with the drive
during the firmware upgrade procedure.
3 Insert the firmware upgrade cartridge. The drive automatically
recognizes the firmware upgrade cartridge and begins downloading
the firmware from the cartridge into DRAM. When the firmware has
been downloaded into DRAM, the drive ejects the firmware upgrade
cartridge and the drive LEDs blink in a progressive pattern. When the
blinking pattern stops, the firmware upgrade operation is complete.
Warning:
Once the firmware upgrade cartridge is inserted into
the drive, no power interruption can occur while the
firmware is loading. Do not power off the drive. If a
power interruption occurs, the firmware may not be
loaded correctly and the drive may not operate
properly.
Do not power down the host system or disconnect
power to the drive until the drive LEDs stop flashing.
Otherwise, the drive may be rendered inoperative.
4 It may be necessary to reboot the system to ensure that your backup
software application continues to recognize the tape drive.
DDS-4/DAT 72 User’s Guide
65
Index
Cartridges
A
47
DAT
appropriate
firmware
Accessing inside of your computer
internal drives
Avoiding electrostatic damage
loading
10
LEDs
49
49
Cleaning tape heads
Clean LED
B
51
C
39
internal drives
19, 20, 23
35, 40
capacity and transfer rates
4
LEDs
Computer does not
boot
external drives
DDS-4
51, 55
Components on front panel
Backup program does not recognize
drive 62
4
53
Data compression
48
unloading
35
capacity and transfer rates
47
initializing
46, 51
2
DAT 72
65
guidelines
24
Appropriate cartridges
46, 51
4
53
Default settings
61
recognize drive
61
external drives
37
internal drives
12
contact Quantum
xi
Drive does not work
customer support
xii
Drive LED
60
57, 62
Cables
Power (external drives)
43
Power (internal drives)
30
SCSI (internal drives)
Capacity
29, 32
4
DDS-4/DAT 72 User’s Guide
D
Damaged parts
E
59
Damage from static electricity
Eject button
10
50, 63
Electrostatic damage
10
66
Index
External drives
connecting a power cable
connecting a SCSI cable
43
data compression
41
37
40
installation summary
37
Media Recognition System
39
Power-On Self-Test
quick start
SCSI ID
40
6
38
SCSI termination
unpacking
external drives
37
internal drives
11
Installing
35
parity checking
40
35
internal drives
8
LEDs
Internal drives
accessing inside of your
computer 24
data compression
default settings
29, 32
19, 20, 23
65
Firmware upgrade
mounting
53
Front panel components
4
SCSI ID
20
5
handling
Host operating system
external drives
internal drives
48
56
external drives
40
internal drives
20
Missing parts
59
hardware problems
SCSI Wide/Narrow
configuration 23, 24
62
55
Media Recognition System
16
SCSI termination
47
summary
Mounting
H
Hardware error
53, 60
Media LED
20
17
Power-On Self-Test
quick start
56
Power-on
Loading a cartridge
25
parity checking
57, 62
M
14
Media Recognition System
Front panel
LEDs
11
8
jumper settings
64
51, 55
Drive
21
installation summary
installing
Clean
12
host operating system
F
53
Media
30
connecting a SCSI cable
36
Jumper settings for internal
drives 14
L
external drives
connecting a power cable
42
Firmware cartridges
49
Installation summary
host operating system
installing
J
Initializing a blank cartridge
39
default settings
I
switch settings
terminator power
40
tools
21
unpacking
12
9
vendor ID
24
30
15
18
internal drives
60
25
O
Operation
cartridge guidelines
47
cleaning tape heads
51
handling cartridges
47
initializing a blank
DDS-4/DAT 72 User’s Guide
67
Index
cartridge
49
loading a cartridge
unloading a cartridge
capacity
S
48
49
using appropriate media
51
46,
SATA
registering
2
adapter cable
installation overview
internal
external drives
39
internal drives
17
59
Power cable connection
43
internal drives
30
Power-On LED
fails
41
internal drives
29, 32
SCSI ID
53, 60
external drives
38
internal drives
16
xi
SCSI termination
40
20
registering
Terminating SCSI for internal
drives 30
Termination problems
Terminator power
internal drives
Transfer rates
6
backup program does not
recognize drive 62
internal drives
30
computer does not boot
59
Drive does not work
23, 24
hardware error
Power-On Self-Test fails
SCSI ID problems
52
handling
unloading
Tape drive
59
62
46, 51
47
initializing
loading
60
59
SCSI termination problems
write error
appropriate
DDS-4/DAT 72 User’s Guide
59
mounting hardware
problems 60
TapeAlert feature
34, 44
60
62
missing or damaged parts
Tape cartridges
Registering tape drive
61
computer does not recognize
drive 61
T
R
12
4
Troubleshooting
xii
5
18
Tools
Quantum
internal drives
59
42
internal drives
external drives
51
Terminating SCSI for external
drives 42
Switch settings for internal
drives 15
Quick start
44
Tape heads, cleaning
SCSI Wide/Narrow configuration
customer support
4
Tape drives
external drives
problems
Q
34
internal drives
59
SCSI II specification
60
internal drives
external drives
problems
Power-On Self-Test
external drives
24
SCSI cable connection
Parts, missing or damaged
external drives
6
5
vendor ID
Parity checking
4
transfer rates
33
connecting data and power
cables 32
P
4
components
49
U
49
Unloading a cartridge
48
49
Unpacking
68
Index
external drives
36
internal drives
9
Upgrading firmware
64
V
Vendor ID
internal drives
24
W
warranty
(see also www.quantum.com)
Write error
62
DDS-4/DAT 72 User’s Guide
69
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