SMC Networks SMCWHS-POS User's Manual
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SMC Networks SMCWHS-POS is a robust and reliable point-of-sale (POS) system that offers a wide range of features to help businesses of all sizes streamline their operations and improve customer service. With its sleek design and intuitive interface, the SMCWHS-POS is easy to use and can be quickly integrated into any retail environment.
The SMCWHS-POS comes equipped with a powerful processor and ample memory, ensuring that it can handle even the most demanding POS applications. It also features a variety of connectivity options, including Ethernet, Wi-Fi, and Bluetooth, making it easy to connect to other devices and peripherals.
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SMCWHS-POS
Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change specifications at any time without notice.
SMC Networks, Inc.
38 Tesla
Irvine, CA 92618.
All rights reserved. Printed in Taiwan
Trademarks:
SMC is a registered trademark; and EliteConnect is a trademark of SMC
Networks, Inc. Other product and company names are trademarks or registered trademarks of their respective holders.
1
LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a standard
90-day limited warranty from the date of purchase from SMC or its Authorized
Reseller. SMC may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product. The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller.
Registration can be accomplished via the enclosed product registration card or online via the SMC Web site. Failure to register will not affect the standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the current SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an “Active” SMC product. A list of discontinued products with their respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product for replacement. SMC is not responsible for these items if they are returned with the product. Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC.
Proof of purchase may be required. Any product returned to SMC without a valid
Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer's expense. For warranty claims within North America, please call our toll-free customer support number at (800)
762-4968.
Customers are responsible for all shipping charges from their facility to SMC.
SMC is responsible for return shipping charges from SMC to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC'S OPTION. THE
2
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU
OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF
ITS PRODUCTS. SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS
TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PROD-
UCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PER-
SON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHO-
RIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE
OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZ-
ARD. LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CON-
TRACT OR TORT (INCLUDING NEGLIGENCE), SHALL SMC BE LIABLE FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES
OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTER-
RUPTION OF ITS PRODUCTS, EVEN IF SMC OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES
DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITA-
TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY
VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL BE
TAKEN TO AFFECT YOUR STATUTORY RIGHTS.
* SMC will provide warranty service for one year following discontinuance from the active SMC price list. Under the limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of purchase.
SMC Networks, Inc.
38 Tesla
Irvine, CA 92618
Warranty in EMEA and Asia Pacific:
For details regarding warranty in EMEA and Asia Pacific, please contact your country sales representative. All contact information can be found at www.smc.com
3
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: To assure continued compliance, (example - use only shielded interface cables when connecting to computer or peripheral devices). Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada - Class B
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables aux appareils umeriques de Classe B prescrites dans la norme sur le material brouilleur: “Appareils Numeriques,” NMB-003 edictee par l'Industrie.
4
Compliances
FCC - Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
EC Conformance Declaration - Class A
SMC contact for these products in Europe is:
SMC Networks Europe,
Edificio Conata II,
Calle Fructuós Gelabert 6-8, 2o, 4a,
08970 - Sant Joan Despí,
Barcelona, Spain.
This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the Approximation of the laws of the
Member States relating to Electromagnetic Compatibility. and the amendments in the Council Directive 92/31/EEC, 93/68/EEC. For the evaluation of the compliance with these Directives, the following standards were applied:
RFI Emission: o Limit class A according to EN 55022:1998 + AI:2000
• Limit class A for harmonic current emission according to EN 61000-3-2/2000
• Limitation of voltage fluctuation and flicker in low-voltage supply system according to EN 61000-3-3/1995 + A1: 2001
Immunity: • Product family standard according to EN 55024:1998 + A1:
2001
• Electrostatic Discharge according to EN 61000-4-2:1995 + A1:2001
(Contact Discharge: ±4 kV, Air Discharge: ±8 kV)
• Radio-frequency electromagnetic field according to EN 61000-4-3:1995
5
+A1: 2001 (80 - 1000 MHz with 1 kHz AM 80% Modulation: 3 V/m)
• Electrical fast transient/burst according to EN 61000-4-4:1995 + A1: 2001
(AC/DC power supply: ±1 kV, Data/Signal lines: ±0.5 kV)
• Surge immunity test according to EN 61000-4-5:1995 + A1: 2001
(AC/DC Line to Line: ±1 kV, AC/DC Line to Earth: ±2 kV)
• Immunity to conducted disturbances, Induced by radio-frequency fields:
EN 61000-4-6:1996 + A1: 2001 (0.15 - 80 MHz with 1 kHz AM 80%
Modulation: 3 V/m)
• Power frequency magnetic field immunity test according to EN 61000-4-
8:1993 + A1: 2001 (1 A/m at frequency 50 Hz)
• Voltage dips, short interruptions and voltage variations immunity test according to EN 61000-4-11:1994 + A1: 2001 (>95% Reduction @10 ms,
30% Reduction @500 ms, >95% Reduction @5000 ms)
LVD: • EN 60950 (A1/1992; A2/1993; A3/1993; A4/1995; A11/1997)
Industry Canada - Class A
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the
Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministère des Communications.
Wichtige Sicherheitshinweise (Germany)
1. Bitte lesen Sie diese Hinweise sorgfältig durch.
2. Heben Sie diese Anleitung für den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromnetz zu trennen. Verwenden
Sie keine Flüssigoder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4. Die Netzanschlu ßsteckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schützen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein
Kippen oder Fallen könnte Beschädigungen hervorrufen.
7. Die Belüftungsöffnungen dienen der Luftzirkulation, die das Gerät vor
Überhitzung schützt. Sorgen Sie dafür, daß diese Öffnungen nicht abgedeckt werden.
8. Beachten Sie beim Anschluß an das Stromnetz die Anschlußwerte.
9. Verlegen Sie die Netzanschlußleitung so, daß niemand darüber fallen kann.
Es sollte auch nichts auf der Leitung abgestellt werden.
10. Alle Hinweise und Warnungen, die sich am Gerät befinden, sind zu beachten.
6
11. Wird das Gerät über einen längeren Zeitraum nicht benutzt, sollten Sie es vom Stromnetz trennen. Somit wird im Falle einer Überspannung eine
Beschädigung vermieden.
12. Durch die Lüftungsöffnungen dürfen niemals Gegenstände oder
Flüssigkeiten in das Gerät gelangen. Dies könnte einen Brand bzw. elektrischen Schlag auslösen.
13. Öffnen sie niemals das Gerät. Das Gerät darf aus Gründen der elektrischen Sicherheit nur von authorisiertem Servicepersonal geöffnet werden.
14. Wenn folgende Situationen auftreten ist das Gerät vom Stromnetz zu trennen und von einer qualifizierten Servicestelle zu überprüfen: a. Netzkabel oder Netzstecker sind beschädigt.
b. Flüssigkeit ist in das Gerät eingedrungen.
c. Das Gerät war Feuchtigkeit ausgesetzt.
d. Wenn das Gerät nicht der Bedienungsanleitung entsprechend funktioniert oder Sie mit Hilfe dieser Anleitung keine Verbesserung erzielen.
e. Das Gerät ist gefallen und/oder das Gehäuse ist beschädigt.
f. Wenn das Gerät deutliche Anzeichen eines Defektes aufweist.
15. Zum Netzanschluß dieses Gerätes ist eine geprüfte Leitung zu verwenden. Für einen Nennstrom bis 6A und einem Gerätegewicht größer
3kg ist eine Leitung nicht leichter als H05VV-F, 3G, 0.75mm2 einzusetzen.
Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 Teil 1000 beträgt 70dB(A) oder weniger.
7
EliteConnect
TM
Mini-POS Ticket Printer
Table of Contents
1. Unpacking
A. Standard Package
2. Indicators and Connections
A. Front Panel of the Printer
B. Rear View of the Printer
C. Loading Paper Roll
3. Self Test of the Printer
4. Using the Printer
A. Connecting the Mini-POS Ticket
Printer to the Wireless Hotspot Gateway
B. Configuring the Printer for Ticket Printing
5. Specifications
A. Physical Characteristics
B. Printer Font
C. Print Paper
6. Pinouts
A. Serial Connection
B. Parallel Connection
C. Power Input
D. Cash Drawer Port
7. Command Set
14
14
14
15
15
16
11
12
13
13
13
13
9
9
9
9
9
10
10
11
8
1. Unpacking
A. Standard Package
1) EliteConnect TM
2) Control Keypad
Mini-POS Ticket Printer
3) User's Guide
4) Y Cable
5) Printer Cable
6) Power Adapter (7.5 VDC output)
7) Power Cord
8) Paper Roll
1 piece
1 piece
1 piece
1 piece
1 piece
1 piece
1 piece
1 piece
2. Indicators and Connections
A. Front Panel of the Printer
Power Indicator
Error Indicator
Feed Button
Online Button
Shows power on/off status
Shows error status:
On: Printer is on line
Off: Printer is off line
Blinking: 160 ms interval - out of paper
300 ms interval - print head overheated
(Wait till print head cools off then resume printing. The error indicator stops blinking when the temperature drops below 40∞C.)
Advances paper roll (the button is inoperable when error indicator blinks)
Switches printer online or offline
B. Rear Panel of the Printer
9
C. Loading Paper Roll
1) Open the top cover by lifting firmly from the indented hold spaces located on the front left and right side of the cover.
2) Place the paper roll in the paper compartment.
Make sure that the leading end of the paper roll is fed from the bottom of the roll. Pull the leading end of the paper roll past the front panel of the printer.
3) Close the top cover and make sure the roller sits firmly on top of the leading end of the paper roll.
3. Self Test of the Printer
• Power up the printer while pressing and holding down the Online button.
Power Indicator comes on and Error Indicator goes out.
• Release the Online button. The printer prints out a successful test page.
• Error Indicator turns back on.
10
4. Using the Printer
A. Connecting the Mini-POS Ticket Printer to the Wireless Hotspot Gateway
• Locate an optimum location for the printer. In most instances, the best place for the printer is close to the keypad and Hotspot Gateway.
• Using the Y-type cable provided (as shown in Figure 1), connect the 7-pin serial (PS/2) cable end to the keypad, shown as Figure 2.
Fig. 1. Y-cable Fig. 2. Connect Y-cable to keypad.
• Then, connect the 9-pin (female) cable end to the Hotspot Gateway serial port, shown as Figure 3.
Fig. 3. Connect Y-cable to Hotspot Gateway serial port.
• Using the printer cable provided, as shown in Figure 4, connect the 25-pin cable end of the printer cable to the printer, shown in Figure 5.
Fig. 4. Printer cable Fig. 5. Connect 25-pin cable to the printer.
• Then, connect the 9-pin end of the cable to the Y-type cable's 9-pin (male) connector, shown in Figure 6.
Fig. 6. Connect the printer cable to the Y-cable.
11
• Connect the AC power adapter to the printer's power socket and the other end to the electrical outlet.
NOTE: Use of a different adapter may result in product damage.
B. Configuring the Wireless Hotspot Gateway and Printer for Ticket Printing
Detailed instructions can be found in the EliteConnect 2.4GHz 802.11g
Wireless Hotspot Gateway User Guide. Please see sections 1.8.6 to 1.8.6.3
12
5. Specifications
A. Physical Characteristics
Print Method
Paper Width
Effective Print Width
Print Speed
Print Head
Interface (Serial)
Interface (Parallel)
Cash Drawer Port
Net Weight
Dimensions
Operating Environment
Power Input
B. Printer Font
ASCII Character
Print Commands
C. Print Paper
Type
Model Number
Parameters
Direct thermal
57.5 mm ± 0.5 mm
48 mm
Approx. 52 mm/sec or 14 lines/sec
Print density: 384 dots/line or 8 dots/mm
Print dot space: 0.125 mm
Print life: 50 km
Overheat suspension protection
Dsub 25-pin female connecter
9600 bps, none, 8 bits, 1 stop bit
RTS/CTS and Xon/Xoff protocol
Dsub 25-pin male connecter
8 bits, BUSY protocol
DC 12V/1A, 6-wire RJ-11 socket
740 g (without cable and paper roll)
185 mm (L) x 114 mm (W) x 90 mm (H)
Temperature: 0 - 50¢J
Humidity: 10 - 80 RH
DC 8V/3.5A
12 x 24 dots, 1.25 mm (W) x 3.00 mm (H)
ESC/POS
Thermal
TF50KS-E (Japan Paper Co. Ltd.)
AF50KS-E (JUJO Thermal)
Width: 57.5 ± 0.5 mm
Max diameter: 50 mm
Thickness: 53-60 g/m2
13
6. Pinouts
A. Serial Connection
B. Parallel Connection
12
13
14
8
9
10
11
4
5
6
7
2
3
1
Pin# Signal
/STB
DATA1
DATA2
DATA3
DATA4
DATA5
DATA6
DATA7
DATA8
/ACK
BUSY
GND
SEL
/ERR
Pin#
15
16
17
18~25
Signal
N/C
N/C
N/C
GND
14
C. Power Input
PRP-058 requires DC 7.5V/2.0A power.
D. Cash Drawer Port
4.
5.
6.
Pin# Signal
1.
N/C
2.
3.
Drive Signal
Drive Signal
DC +12V
DC +12V
N/C
Description
Cash drawer drive signal (output)
Cash drawer drive signal (output)
Output power
Output power
15
7. Command Set
No. Command Hex Code Function Description
1 LF 0A Prints out buffer and advances one line
2 ESC J n 1B 4A n
18<=n<=FF
Prints out buffer and advances n lines
3 ESC 2
4 ESC 3 n
5 ESC ! n
1B 32
1B 33 n
Sets line space to 1/6 inch or 30 dots
Sets line space to n dots, n=30 default
0B<=n<=FF
1B 21 n Sets fond size, n=00 default n=00, 10, n=10 double height
20, 30 n=20 double width n=30 double height and double width (This
6 ESC SO 1B 0E command gets overridden by ESC DC4 command.)
Sets double width printing for all characters subsequent to the command in a line (This command gets overridden by LF, CR, or ESC
DC4 command.)
7 ESC DC4 1B 14 Resets to default font size
8 ESC c 5 n 1B 63 35 n Enables Feed & Online buttons n=00 default
00<=n<=01 Disables Feed & Online buttons n=01
(The buttons get enabled automatically when paper roll being loaded.)
9 ESC * m n1 1B 2A m n1 Sets dot matrix n2 d1…dx n2 d1…dx m=01 8 dots double density m=01, 21 m=21 24 dots double density
00<=n1<=FF n1+256*n2 total number of horizontal dots n2=00, 01 d=1 to print the dot
00<=d<=FF d=0 not to print the dot x denotes the data number
10
11
ESC @
ESC p m n1 n2 x=n1+256*n2 when m=01 x=(n1+256*n2)*3 when m=21
1B 40 Initializes printer and sets all defaults
1B 70 m Controls cash drawer n1 n2 m=00 n1 is the time for attracting micro-switch n2 is the time for starting next attractive
01<n1<=n2 command, attractive time interval=n1*2ms, n1<=n2<FF response time interval=n2*2ms
16
FOR TECHNICAL SUPPORT, CALL:
From U.S.A. and Canada (24 hours a day, 7 days a week)
(800) SMC-4-YOU; Phn: (949) 679-8000; Fax: (949) 679-1481
From Europe : Contact details can be found on www.smc-europe.com or www.smc.com
INTERNET
E-mail addresses: [email protected]
Driver updates: http://www.smc.com/index.cfm?action=tech_support_drivers_downloads
World Wide Web: http://www.smc.com/ http://www.smc-europe.com/
For Literature or Advertising Response, Call:
U.S.A. and Canada:
Spain:
UK:
France:
Italy:
Benelux:
Central Europe:
Nordic:
Eastern Europe:
Sub Saharan Africa:
North West Africa:
CIS:
PRC:
Taiwan:
Asia Pacific:
Korea:
Japan:
Australia:
India:
(800) SMC-4-YOU
34-91-352-00-40
44 (0) 1932 866553
33 (0) 41 38 32 32
39 (0) 3355708602
31 33 455 72 88
49 (0) 89 92861-0
46 (0) 868 70700
34 -93-477-4920
216-712-36616
34 93 477 4920
7 (095) 7893573
886-2-87978006
(65) 238 6556
81-45-224-2332
61-2-8875-7887
91-22-8204437
Fax (949) 679-1481
Fax 34-93-477-3774
Fax 44 (0) 118 974 8701
Fax 33 (0) 41 38 01 58
Fax 39 02 739 14 17
Fax 31 33 455 73 30
Fax 49 (0) 89 92861-230
Fax 46 (0) 887 62 62
Fax 34 93 477 3774
Fax 216-71751415
Fax 34 93 477 3774
Fax 7 (095) 789 357
Fax 886-2-87976288
Fax (65) 238 6466
Fax 81-45-224-2331
Fax 61-2-8875-7777
Fax 91-22-8204443
If you are looking for further contact information, please visit www.smc.com or www.smc-europe.com.
Model Number: SMCWHS-POS
38 Tesla
Irvine, CA 92618
Phone: (949) 679-8000
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