SY-7IWM

Motherboard

Hardware Installation

Quick Start Guide

SOYO ™

SY-7IWM Motherboard

Socket 370 for Intel Pentium ® & Celeron

TM

processors

Intel FW82810E AGP/PCI/AMR Motherboard

66/100/133 MHz Front Side Bus supported

Micro ATX Form Factor

Copyright © 1999 by Soyo Computer Inc.

Trademarks:

Soyo is the registered trademark of Soyo Computer Inc. All trademarks are the properties of their owners.

Product Rights:

All names of the product and corporate mentioned in this publication are used for identification purposes only. The registered trademarks and copyrights belong to their respective companies.

Copyright Notice:

All rights reserved. This manual has been copyrighted by Soyo Computer Inc. No part of this manual may be reproduced, transmitted, transcribed, translated into any other language, or stored in a retrieval system, in any form or by any means, such as by electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without permission in writing from Soyo

Computer Inc.

Disclaimer:

Soyo Computer Inc. makes no representations or warranties regarding the contents of this manual. We reserve the right to amend the manual or revise the specifications of the product described in it from time to time without obligation to notify any person of such revision or amend. The information contained in this manual is provided to our customers for general use.

Customers should be aware that the personal computer field is subject to many patents. All of our customers should ensure that their use of our products does not infringe upon any patents. It is the policy of Soyo Computer Inc. to respect the valid patent rights of third parties and not to infringe upon or to cause others to infringe upon such rights.

Restricted Rights Legend:

Use, duplication, or disclosure by the Government is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at

252.277-7013.

About This Guide:

This Quick Start Guide can help system manufacturers and end users in setting up and installing the Motherboard. Information in this guide has been carefully checked for reliability; however, to the correctness of the contents there is no guarantee given. The information in this document is subject to amend without notice.

For further information, please visit our Web Site on the Internet. The address is

"http://www.soyo.com.tw".

7IWM Serial - Version 1.0 - Edition: April 2000

* These specifications are subject to amend without notice

2

SY-7IWM Quick Start Guide

1

Introduction

Congratulations on your purchase of the SY-7IWM Motherboard. This Quick Start Guide illustrates the steps for installing and setting up your new Motherboard.

This guide provides all users with the basic steps of Motherboard setting and operation. For further information, please refer to the SY-7IWM Motherboard Uses’ Guide that came with your Motherboard.

Unpacking

When unpacking the Motherboard, check for the following items: u The SY-7IWM FW82810E AGP/PCI/AMR Motherboard u This Quick Start Guide u The Installation CD-ROM u SOYO 3-in-1 Bonus Pack CD-ROM (Norton AntiVirus,

Ghost and Virtual Drive) u One IDE Device ATA 66 Flat Cable u One Floppy Disk Drive Flat Cable u Serial port flat cable with a 9-pin connector bracket u Modem Riser Card (Optional) LINE

PHONE

3

SY-7IWM Quick Start Guide

SY-7IWM Motherboard Layout

USB 1

COM1

VGA

LINE-OUT

LINE-IN

MIC JACK

PS/2 KB

Connector

PS/2 Mouse

Connector

CPUFAN

1

ATX Power

USB 2

PRT

Socket 370

COM2

Intel

®

FW82810E

SDRAM

USB 3

5

FDC

1

1

JOYSTICK

J10

AUX-IN

SDRAM SDRAM

JP44

WOL

Header

Winbond

W83627HF

-AW

1 3

AMR

IR1

5

1 4

4

CODEC

AC97

J9 CD-IN

1

1

1

PCI Slot #1

4 J11

PHONE-IN

PCI Slot #2

Intel

Fw82801

(Optional)

PCI Slot #3

JP5

1 3

CMOS Clear

Jumper

3V

Lithium

Battery

1 1

IDE 2 IDE 1

Intel

82802AB

4MB

1

CHAFAN

Speaker

_

+

Keylock

Power

LED

+

_

+

_

+

_

HDD

LED

ACPI

LED

PWRBT

Reset

4

SY-7IWM Quick Start Guide

Key Features

Ø Supports Intel ® processors

-FSB 66MHz: Celeron  (400-533MHz)

- FSB 100MHz: Pentium ® III (500E-

800MHz)

- FSB 133MHz: Pentium ® III (533-

866MHz)

Ø Fan speed control

Ø Battery Low voltage Detect

Ø Support 7 sets of voltage monitoring

Ø Supports multiple-boot function

Ø Supports 66/100/133 MHz Front Side

Bus Frequency

Ø Auto-detect CPU voltage

Ø Y2K Complaint

Ø Supports Audio Modem Riser slot (AMR

1.0 compliant) *

Ø 3 x 32-bit bus master PCI slots

Ø 3D AGP Accelerator integrated into

Chipset

Ø Easy CPU settings in BIOS with the

“SOYO COMBO Setup”

Ø 3 x USB ports onboard (USB2 and USB3 are shared and can not be used simultaneously)

Ø PC99, ACPI

Ø 1 x IrDA port

Ø Ultra DMA33/66 (ATA 33/66)

Ø ATX power connector

Ø Supports Wake-On-LAN (WOL)

Ø Supports ACPI Suspend Indicator

Ø Hardware Random Number Generator

(RNG) for enabling enhanced platform security

Ø Power-on by modem, alarm, PS/2

Keyboard and Mouse

Ø RTC hardware to handle Y2K Century

Rollover

Ø Power failure resume

Ø Supports onboard hardware monitoring and includes Hardware Doctor ™ utility

*Because this board comes with software Audio (AC97) on board, the Audio function in AMR is not relevant.

If the user wants to use a Modem Riser card (MR) make sure to use a Secondary mode MR, PRIMARY mode MRs are NOT Supported.

5

Hardware Installation

SY-7IWM Quick Start Guide

2

Installation

To avoid damage to your Motherboard, please follow these simple rules while handling this equipment: l Before handling the Motherboard, ground yourself by touching on to an unpainted portion of the system's metal chassis.

l Remove the Motherboard from its anti-static packaging. Hold the motherboard by the edges and avoid touching its components.

l Check the Motherboard for damage. If any chip appears to be loose, press carefully to seat it firmly in its socket.

Follow the directions in this section which is designed to guide you through a quick and correct method to install your new SY-7IWM Motherboard. For detailed information, please refer to the SY-7IWM Motherboard User's guide and Technical Reference online manual on in the CD-ROM package that came with your Motherboard.

Gather and prepare all necessary components to complete the installation successfully: u Celeron TM Socker370 processor with built-in CPU cooling fan (boxed type) u SDRAM module(s) u Computer case with adequate power supply unit u Monitor u PS/2 Keyboard u Pointing Device (PS/2 Mouse) u Speaker(s) (optional) u Disk Drives: HDD, CD-ROM, Floppy drive … u External Peripherals: Printer, Plotter, and Modem (optional) u Internal Peripherals: Modem and LAN cards (optional)

Note: 1. This Motherboard features one built-in VGA port and three built-in audio-stereo ports. Therefor you do not need to install neither a VGA card nor a sound card.

2. If you want to use an external speaker connected to "Line-out" port, please make sure to use an "amplified speaker" that can generate proper output sound volume.

6

SY-7IWM Quick Start Guide

Install the Motherboard

To perform the installation of your new SY-7IWM Motherboard, follow the steps below:

Step 1.

CPU Installation

Mark your CPU Frequency:

Record the working frequency of your CPU that should be clearly marked on the CPU cover.

FSB 66MHz

400MHz (66 x 6.0)

433MHz (66 x 6.5)

466MHz (66 x 7.0)

500MHz (66 x7.5)

533MHz (66 x 8.0)

FSB 100MHz

500MHz (100 x 5.0)

550MHz (100 x 5.5)

FSB 133MHz

533MHz (133 x 4.0)

600MHz (133 x 4.5)

600MHz (100 x 6.0)

650MHz (100 x 6.5)

666MHz (133 x 5.0)

733MHz (133 x 5.5)

700MHz (100 x 7.0)

750MHz (100 x7.5)

800MHz (133 x 6.0)

866MHz (133 x 6.5)

800MHz (100 x 8.0)

CPU Mount Procedure:

To mount the Pentium ® & Celeron have purchased separately, follow these instructions.

TM processor that you

Hardware Installation

1 2

70 et ck

So 0 et ck

So

3

70

3 et ck

So

4

70

3 et ck

So

1. Lift the socket handle up to a vertical position.

2. Align the blunt edge of the CPU with the matching pinhole edge on the socket.

3. Seat the processor in the socket completely and without forcing.

4. Then close the socket handle to secure the CPU in place.

Remember to connect the CPU Cooling Fan to the appropriate power connector on the Motherboard. The fan is a key component that stabilizes the system. It prevents the equipment from overheating and prolongs the life of your CPU.

7

Hardware Installation

SY-7IWM Quick Start Guide

Step 2.

Connections to the Motherboard

This section tells how to connect internal peripherals and the power supply to the Motherboard.

The internal peripherals consist of IDE devices (HDD, CD-ROM), Floppy Disk Drive, Chassis

Fan, Front Panel Devices (ACPI LED, Internal Speaker, Reset Button, IDE LED, and

KeyLock Switch.), Wake-On-LAN card, VGA card, Sound Card, and other devices.

For more details on connecting internal and external peripherals to your new SY-7IWM

Motherboard, please refer to SY-7IWM Motherboard User's Guide and Technical Reference online manual on the CD-ROM.

Connectors and Plug-ins

Pin1

Wake-On-LAN Header: JP44

Pin2 Pin3

5VSB GND MP-Wakeup

Pin1

VCC

IrDA (Infrared Device Header): IR1

Pin2 Pin3 Pin4

None IRRX GND

Pin5

IRTX

Pin1

GND

CPU Cooling Fan: CPUFAN

Pin2

12V

Pin3

SENSOR

Pin1

GND

Pin1 Pin2

IN G

Chassis Fan: CHAFAN

Pin2

12V

Pin3

SENSOR

Pin1 Pin2 Pin3 Pin4

CD -IN: J9 Connect to your CD-ROM audio output.

AUX-IN: J10 For Auxiliary Audio devices (1.0Vrms typ.)

Modem Sound:

J11

Connect to modem sound connector

R G G L

Pin1 Pin2 Pin3 Pin4

R G G L

Pin3 Pin4

General mono output.

G Mono

Power LED Key Lock

Speaker

Power LED Keylock

+

_

1

+

_ Pin1 Pin2 Pin3

5V NC

Pin1

GND Control Pin

Pin2

GND

1 1

+

_

+

_

Pin1 Pin2

Speaker

Pin3 Pin4

Reset PWRBT ACPI LED HDD LED

5V NC NC Speaker out

Pin1

HDD LED

Pin2 Pin1

ACPI LED

Pin2

PWRBT

Pin1 Pin2

RESET

Pin1 Pin2

LED Anode LED Cathode LED Anode LED Cathode Power On/Off GND Power Good GND

ATX Power On/Off: PWRBT

Connect your power switch to this header (momentary switch type).

To turn off the system, press this switch and hold down for longer than 4 seconds.

ATX Power Supply: ATX PW

Attach the ATX Power cable to this connector. (This motherboard requires an ATX power supply, an AT power supply can NOT be used.)

When using the Power-On by PS/2 Keyboard function, please make sure the ATX power supply is able to provide at least 720mA on the 5V Standby lead (5VSB) in order to meet the standard ATX specifications.

8

SY-7IWM Quick Start Guide

Step 3.

Configure Memory

Your board comes with three DIMM sockets, and provides support up to 512MB main memory using DIMM modules from 8MB to 256MB.

Memory Configuration Table

Number of

Memory Modules

DIMM 1 DIMM 2 DIMM 3

1

2

Double-sided/

Single-sided

Double-sided/

Single-sided

Double-sided/

Single-sided

Single-sided Single-sided²

RAM Type

Memory Module Size (MB)

SDRAM¹

8/16/32/64/256 Mbytes

Note: 1. PC100 Compliant DIMM module is required regardless of 66 or 100

MHz FSB speed.

2. If you want to use DIMM3, DIMM2 must be used as well to let the

system work properly. Just plugging a memory module into DIMM3

with DIMM2 left empty, will make the system unstable.

CMOS Clear (JP5)

In some cases the CMOS memory may contain wrong data, follow the steps below to clear

CMOS memory.

1. Clear the CMOS memory by momentarily shorting pin 2-3 on jumper JP5. This jumper can be easily identified by its white colored cap.

2. Then put the jumper back to 1-2 to allow writing new of data into the CMOS memory.

CMOS Clearing Clear CMOS Data Retain CMOS Data

JP5 Setting

Short pin 2-3 for at least 5 seconds to clear the CMOS

Short pin 1-2 to retain new settings

1 2 3 1 2 3

Note: You must unplug the ATX power cable from the ATX power connector when performing the CMOS Clear operation.

Hardware Installation

9

SY-7IWM Quick Start Guide

3

Quick BIOS Setup

This Motherboard does not require any hardware jumpers to set the CPU operating frequency. Instead, CPU settings are software configurable through the BIOS [Soyo Combo

Feature]. The [Soyo Combo Feature] menu combines the main parameters that you need to configure your system. They are all in one menu to enable a quick setup in BIOS.

After completion of hardware installation, turn the power switch on, then press the <DEL> key while the system diagnostic is checking to enter the Award BIOS Setup program. The CMOS

SETUP UTILITY will be displayed on screen. Then follow these steps to configure the CPU settings.

Step 1.

Select [Standard CMOS Features]

Set [Date/Time] and [Floppy drive type], then set [Hard Disk Type] to “Auto”.

Step 2.

Select [Load Optimized Defaults]

Select the “Load Optimized Defaults” menu and type “Y” at the prompt to load the BIOS optimal setup.

Step 3.

Select [Soyo Combo Feature]

Move the cursor to the [CPU Frequency] field to set the CPU frequency.

The following table shows all available [CPU Frequency] settings on your SY-7IWM

Motherboard . If you set this field to [Manual], you will be required to fill in the next two consecutive fields: (1) the CPU Host/PCI Clock, and (2) the CPU Ratio.

CPU Frequency (MHz) 500MHz (100 x 5.0) 533MHz (133 x 4.0)

Manual

400MHz (66 x 6.0)

433MHz (66 x 6.5)

466MHz ( 66 x 7.0)

550MHz (100 x 5.5)

600MHz (100 x 6.0)

650MHz (100 x 6.5)

700MHz(100 x 7.0)

600MHz (133 x 4.5)

666MHz (133 x 5.0)

733MHz (133 x 5.5)

800MHz (133 x 6.0)

500MHz( 66 x 7.5) 750MHz (100 x 7.5) 866MHz (133 x 6.5)

533MHz ( 66 x 8.0) 800MHz (100 x 8.0) 933MHz (133 x 7.0)

Select the working frequency of your Pentium ® III, Celeron  processor among these preset values.

Note: Mark the checkbox that corresponds to the working frequency of your Pentium ® processor in case the CMOS configuration should be lost.

III, Celeron 

Step 4.

Select [SAVE & EXIT SETUP]

Press <Enter> to save the new configuration to the CMOS memory, and continue with the boot sequence.

10

SY-7IWM Quick Start Guide

4

The SOYO CD

The SOYO-CD will NOT autorun if you use it on an Operating System other than Windows 9x or NT.

Your SY-7IWM Motherboard comes with a CD-ROM labeled "SOYO CD." The SOYO CD contains (1) the user's manual file for your new Motherboard, (2) the drivers software available for installation, and (3) a database in HTML format with information on SOYO

Motherboards and other products.

Step 1.

Insert the SOYO CD into the CD-ROM drive

The SOYO CD will auto-run, and the SOYO CD Start Up Menu will be as shown.

If you use Windows NT, the SOYO-CD will not detect your motherboard type. In that case the following dialog will pop up, please choose your motherboard and press OK. Now the

SOYO-CD Start Up Menu will be shown.

Please Select Your Board

X

7IWA-F

7IWA-F V1.0

6IWM/L

6IWM

6IWA

LI-7000

7IWB

7IWB V1.0

7IWM

7IWM/L V1

OK Cancel

(SOYO CD Start Up Program Menu)

If you use Windows 95 or 98, the SOYO CD Start Up Program automatically detects which SOYO Motherboard you own and displays the corresponding model name.

11

SY-7IWM Quick Start Guide

The user's manual files included on the SOYO CD are in PDF (Postscript Document) format. In order to read a PDF file, the appropriate Acrobat Reader software must be installed in your system.

Note: The Start Up program automatically detects if the Acrobat Reader utility is already present in your system, and otherwise prompts you on whether or not you want to install it.

You must install the Acrobat Reader utility to be able to read the user's manual file. Follow the instructions on your screen during installation, then once the installation is completed, restart your system and re-run the SOYO CD.

Step 2.

Install Drivers and Utilities

Click the Install Drivers button to display the list of drivers software that can be installed with your Motherboard. The Start Up program displays the drivers available for the particular model of Motherboard you own. We recommend that you only install those drivers.

12

driver

Intel Whitney VGA Drivers for Win9x

Intel Whitney VGA Drivers for NT 4.0

Intel .inf utility for Win9x

Intel Whitney security utility for Win9x/NT

Sigmate Staggato Gold Application

Yam p Audio Player Application

Whitney Winbond hardware doctor for win 95/98

SY-7IWM Quick Start Guide revision:

Cancel OK

(Driver Installation Menu)

A short description of all available drivers follows:

Ø INTEL Whitney VGA Drivers for Win9x

In order to be able to make use of the integrated VGA function in your Whitney chipset, you will need to install this driver first. For Windows 95/98 only.

Ø INTEL Whitney VGA Drivers for NT 4.0

In order to be able to make use of the integrated VGA function in your Whitney chipset, you will need to install this driver first. For NT 4.0 only.

Ø INTEL Whitney .inf utility for Win 9x

Windows 95 and 98 will not recognize the new INTEL Whitney chipset properly. To update the necessary .inf files that will help Windows recognize the Whitney chipset, please run this utility.

Ø INTEL Whitney security utility for Win 9x/NT

This utility makes use of the random number generator in the FWH of your 810/820 chipset. for Win 95/98/NT.

Ø Sigmatel Staggato Gold Application

This application contains the wavetable that is necessary to play MIDI files. Make sure to install it after installing the Sigmatel drivers for your OS.

(Refer to the manual installation guide in the back.) This application is suitable for

Windows 95, 98(SE) and NT.

Ø Yamp Audio Player Application

This is a music player. Installation is optional. Suitable for Windows 95, 98(SE) and NT.

Select which driver you want to install and click OK, or click Cancel to abort the driver installation and return to the main menu.

13

SY-7IWM Quick Start Guide

Note: Once you have selected a driver, the system will automatically exit the SOYO CD to begin the driver installation program. When the installation is complete, most drivers require to restart your system before they can become active.

Step 3.

Check the Latest Releases

Click the 'Check the latest Releases' button to go the SOYO Website to automatically find the latest BIOS, manual and driver releases for your motherboard. This button will only work if your computer is connected to the internet through a network or modem connection. Make sure to get your modem connection up before clicking this button.

Step 4.

Enter the SOYO CD

Click the Enter SOYO CD button to enter the SOYO HTML database. The Start Up program will activate the default HTML browser installed on your system (for example,

Internet Explorer or Netscape) to visualize the contents of the SOYO CD.

The SOYO CD contains useful information about your Motherboard and other SOYO products available. For your convenience, this information is available in HTML format, similar to the format widely used on the Internet.

Note: If no HTML browser is installed on your system, the Start Up program will prompt you on whether or not you would like to install the Internet Explorer* browser. Click YES to install the HTML browser. After the installation is complete, please restart your system.

Then re-run the SOYO CD and you will be able to browse the SOYO HTML database.

(* Internet Explorer is a Microsoft Trademark)

14

SY-7IWM Quick Start Guide

5

Sigmatel Audio Driver Installation

Installing the Sigmatel Audio Drivers under windows

95/98, Windows 98 Second Edition and Windows 2000

1. Open Device Manager.

2. PCI Multimedia Device will have a yellow marker the first time the operating system is installed.

3. Select "Properties" on the yellow marker.

4. Select the "Driver" tab.

5. Click on "Update Driver"

6. Select the following directory:

Ø Windows 95/98

D:\dirv-all\sigmatel\vxd and click OK. You will need the Windows 95/98 to complete the VxD installation.

Ø Windows 98 Second Edition/ Windows 2000

D:\driv-all\sigmatel\wdm and click OK. You will need the Windows 98 Second Edition or Windows 2000 to complete the WDM installation.

7. Select the Wave-table driver following directory:

D:\drive-all\sigmatel\StacGold directory

8. After informing windows of the driver directory the driver will be installed. Restart your system after installation.

Uninstalling/Re-Installing Sigmatel Audio Drivers

1. Open Device Manager.

2. Remove the Sigmatel Audio Codec entry in the Sound, Video, and Game Controllers section. Do not change the game controller in this audio solution.

3. Delete the sigmatel INF file in c:\windows\inf\other

4. Restart your PC for Plug and Play to reinitialize your system.

Installing the Sigmatel Audio Drivers for Windows NT

1. Double click the MULTIMEDIA icon in the control panel. The Multimedia Properties windows will appear. Click on the Devices tab and press the Add button.

2. Select "Unlisted or Updated Drivers" from the list of drivers in the Add window by placing the mouse pointer over it and clicking the left mouse button. Press the OK button.

15

SY-7IWM Quick Start Guide

3. The Install Driver dialog box will appear and request the path of the location of the drivers to be installed. Enter D:\driv-all\sigmatel\WinNT40 (where D: is your CDROM drive) If the installation fails, first copy all the files in the above directory to your harddisk and give that directory to NT.

4. Windows NT will display a dialog box asking you to restart your system.

5. Press the Restart Now button to complete the installation.

Uninstalling or Updating the Sigmatel Audio Drivers

1. Double click on the MULTIMEDIA icon in the control panel. Select the Devices tab from the Multimedia properties window.

2. Double click on the Audio Devices entry from the Multimedia devices list. Select the driver by placing the mouse pointer over the sigmatel driver label and clicking the left mouse button.

3. Press the REMOVE button.

4. A question box will appear to verify your decision. Press the YES button.

5. Windows NT will display a dialog box asking you to restart your system. Press the

Restart Now button to complete the Un-installation.

SynthCore Lite Application for Windows NT 4.0

The CD contains a SynthCore Lite application program, that the Quick Start Guide does not describe. It can be installed by running StacGold.exe in the D:\drive-all\sigmatel\StacGold directory. (Were D is your CD-ROM drive letter).

Note that the NT4 installation requires a manual step at the end of the installation.

This step apllies to NT4 only. (NT4 Service Pack 4 has to be installed, Service Pack

4 includes DirectSound 3)

1) After you run the normal installer, DO NOT reboot your system yet.

2) Go to Start > Settings > Control Panel > Multi Media

3) Select the "Devices" tab

4) Select the "Add" Button

5) Select "Unlisted or Undated Driver"

6) Browse to c:\Program Files\Staccato\SynthCore Lite\oemsetup.inf and select this file.

7) Now look under the MIDI Devices tab, you should see the Staccato MIDI driver.

8) Reboot your machine.

This finishes the installation process.

16

SY-7IWM Quick Start Guide

Quick Trouble shoot tips

Video (no display) related issues

I built a new computer system using a Soyo board and nothing happens when turning it on, no video and no beeps from the PC speaker. What is happening and how can it be fixed?

No screen and no beeps mean that your CPU and motherboard do not work at all. It could be that the CPU is not seated correctly or that a component on the M/B is grounded (shorted) with the case. Also make sure to check the voltage setting switch (110V/220V) on the back of the power supply. To isolate the problem do the following:

1. Press and hold down on the “Ins” (insert) key while turning on the computer until you get video. If you do not get video then,

2. Double-check jumpers setting on you motherboard and remove all add-on cards, unplug all hard-disk and floppy-disk drive cables and see if you can hear some beeps. If you still do not get any beeps, then try putting the motherboard on the table (to isolate it from the case) with the CPU and speaker only, and give it one more try.

I hear a series of beeps and I do not get anything from my monitor. What could be wrong?

The following lists some basic beep codes and their possible meanings:

•

One long beep and 3 very short beeps - The video card is not detected by the motherboard. Please re-seat your video card. If you are using an AGP card, please push your AGP card down real hard. You may have to push

VERY hard without the AGP card mounting screw. Make sure not to insert the card the other way around.

•

Continuous beeps – One or more of the memory modules is not seated correctly in its socket.

My PCI VGA card works fine with my system, but when I put in a new AGP card, it does not give me any video. Is my AGP slot bad?

This is a common problem with AGP video cards. The reason is that your AGP card did not get seated into the AGP slot fully and firmly. Please push your AGP card down into the socket real hard, it should snap twice. You may have to unscrew the AGP card to allow the card to go further down. Do take care not to damage the card by using too much force.

17

SY-7IWM Quick Start Guide

I get distorted video my AGP card right after I save my bios. Why is that?

The cause is likely that your AGP card is not running at the correct bus speed. To fix this, please clear the CMOS via JP5 and if it still does not work, please upgrade your motherboard bios to the latest version.

BIOS Issues

Where can I find the BIOS revision of my mainboard?

It will be displayed on the up-left corner on the screen during boot-up. It will show as your board type followed by the revision number, such as 5EH_2CA1 (meaning revision 2CA1 for the SY-5EH board) or 6BA+ IV_2AA2 which means SY-6BA+

IV motherboard with 2AA2 bios.

Where can I find the latest BIOS of my motherboard?

Please go to the technical support page of one of the SOYO websites (Taiwan:

www.soyo.com.tw

), and look up your motherboard to find the latest BIOS revision.

Hard disk, floppy drive, CD-ROM etc

When I boot up my new computer I got "floppy boot failure" and the LED on the floppy stays on

Make sure the red wire of floppy ribbon cable goes to Pin1 on the floppy drive side

(don't trust the "key lock" or "notch") and use the end-connector of the cable (don't use middle one).

Modem issues

I get an "I/O Conflict" message when I turn on my system and I can not get my modem to work

What you need to do is to disable 'COM2' (or UART2 or serial port 2) in the bios under integrated peripheral setup.

I have installed my modem drivers several times and I still cannot get my modem to work. Why?

If you are sure that the modem driver has been installed correctly, then you need to install the south bridge driver from the SOYO CD, this is because Windows does not properly recognize relatively new chipsets.

Audio Issues

I do not get any sound from my sound card. What could be wrong?

Please make sure the speaker is connected to the speaker out port on your sound card.

18

SY-7IWM Quick Start Guide

In Device Manager, I keep getting yellow exclamation signs on my sound port even though I have installed my sound driver several times and I could not get my sound card to work. What is wrong?

It is likely that you did not have the correct driver installed. If you are sure that the correct sound driver has been installed, then please install the 'south bridge' driver for the motherboard.

The sound is working in my system, but when I play CD music from the CD-

ROM, I do not get any sound. What is wrong?

This is because the 3-wire audio cable from the CD-ROM to the sound card is not connected or it is loose.

The sound from my sound card is distorted when Windows starts. What is wrong?

First, if you are using an ISA sound card, please make sure the IRQ needed for the sound card is set to 'Legacy ISA' in the bios. In other words, if your ISA sound card takes IRQ5, then set IRQ5 to 'Legacy ISA'. Next, install the 'south bridge' driver for the motherboard.

The sound and everything else works fine except that the recorder and microphone do not work. What is wrong?

This is because the recorder and microphone in the Windows are not enabled.

Please go to sound properties and enable them.

Lock up (freeze)

When I boot up my system, everything works fine. It sees my CPU and memory, detects my hard drive, floppy drive and CD-ROM but locks up at

"Verify DMI pool data... ", and it won’t go any further. What should I do?

Please clear the CMOS via JP5 then choose 'load setup default' in the bios and save the bios and exit. Next, unplug all other add-on cards except the video card and floppy drive controller, and see if it can boot from floppy. Then put back the peripherals one by one to identify which one causes the lockup. If you are running a

Cyrix CPU, make sure the 'linear burst function' is enabled in the bios.

I can not get my board to run properly.

Please make sure you have the latest bios and driver from the SOYO web site at: http://www.soyo.com

19

SY-7IWM Quick Start Guide

How to contact us: n If you are interested in our products, please contact the SOYO sales department in the region you live.

n If you require Technical Assistance, please contact our Technical Support in the region you live.

SOYO prefers Email as communication medium, remember to always add to the

email the country that you live in.

SOYO Taiwan

No. 21 Wu-Kung 5 Rd., Hsin Chuang

City, Taipei Hsien, Taiwan

Region Covered: Taiwan and Asia-

Pacific. (Including Australia).

Web Site: www.soyo.com.tw

Sales:

Tel: 886-2-22903300-318

Fax: 886-2-22983322

E-mail: [email protected]

Technical Support:

Fax: 886-2-22983322

E-mail: [email protected]

SOYO Europe BV

Signaalrood 19, 2718 SH Zoetermeer

The Netherlands

Region Covered: Europe except

Germany.

Web Site: www.soyo.nl

, www.soyoeurope.com

Sales:

Tel: +31-69-3637500

Fax: +31-79-3637575

Email: [email protected]

Technical Support:

Tel : +31-79-3637500

Fax: +31-79-3637575

Email: [email protected]

SOYO USA

41484 Christy Street, Fremont, CA

94538

Region Covered: US and Canada

Web Site: www.soyousa.com

, www.soyo.com

Sales:

Email : [email protected]

Technical Support:

Support Web Site: www.soyousa.com/support.htm

SOYO (U.K.) LTD.

Unit 7, Alice Way, Hounslow Business

Park,

Hanworth Road, Hounslow, TW3 3UD

Region Covered: United Kingdom and

Republic of Ireland

Web Site: www.soyo.co.uk

Sales:

Tel : +44 (0)181 569 4111

Fax: +44 (0)181 569 4134

E-mail: [email protected]

Technical Support:

Tel : +44 (0)181 569 4111

Fax: +44 (0)181 569 4134

E-Mail: [email protected]

20

SOYO Deutschland GmbH

August-Wilhelm-Kuhnholz-Str. 15

D-26135 Oldenburg

Region Covered: Germany

Web Site: www.saat.de

, www.soyosaat.com

, www.soyo-saat.de

Vertrieb Mainboards, Notebooks und

SoyoCom Produkte:

E-Mail: [email protected]

Fon: +49-(0)441/20910-31/33

Fax: +49-(0)441/203422

Technischer Support:

E-Mail: [email protected]

Fon: +49-(0)441/20910-40

Fax: +49-(0)441/203422

SOYO KOREA

Region Covered: Korea

Sales:

Tel : 82-2-716-2850

Fax : 82-2-704-2619

E-mail : [email protected]

Technical Support: tel : 82-2-717-4392 fax : 82-2-712-5853 e-mail : [email protected]

SY-7IWM Quick Start Guide

SOYO Hong Kong

Region Covered: Hong Kong

Web Site: www.soyo.com.hk

Sales: tel: 852-27109810 fax: 852-27109078

E-mail: [email protected]

Technical Support: tel: 852-27109810 fax: 852-27109078

E-mail: [email protected]

SOYO China (Gin Mei Jei)

Region Covered: All of China

Sales:

Tel: 86-10-62510089 fax: 86-10-62510388

E-mail: [email protected]

Technical Support:

Tel: 86-10-62510089 fax: 86-10-62510388

E-mail: [email protected]

SOYO Japan

Region Covered: Japan

Web site: www.soyo.co.jp

Sales:

Tel: 81-3-33682188

Fax: 81-3-33682199

E-mail: [email protected]

Technical Support:

Tel: 81-3-33682188

Fax: 81-3-33682199

E-mail: [email protected]

21

Edition: April 2000

Version 1.0

SY-7IWM

SERIAL