TalkSwitch TS-200 Telephone User Guide

USE R GU I D E

TA LKSW I TCH TS -200

T E LE P H O N E

TalkSwitch. Copyright 2005. All Rights Reserved.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in the licensing agreement, without the express written permission of TalkSwitch.

First Edition, October 2005.

TS005.014.EN

TalkSwitch is a division of Centrepoint Technologies Inc.

TABLE OF CONTENTS

Installing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configure the line access mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 5

Installing headsets with 2.5mm connectors . . . . . . . . . . . . . . . . . 5

Using headsets with the TS-200 . . . . . . . . . . . . . . . . . . . . . . . . . 5

Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

The phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Re-programming the voicemail button for quick access . . . . . . . . . . . . 15

One ring feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 16

Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 16

Configuration menus function summary . . . . . . . . . . . . . . . . . . . . . . . 18

Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Blank screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Headset doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 20

Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 20

Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 21

TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Legend:

= softkey = feature button = numeric key

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INSTALLING YOUR PHONE

INTRODUCTION

Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is specifically designed to take full advantage of the features provided by the

TalkSwitch line of phone systems.

TS-200 Feature Overview

• Business speaker phone

• 3-line LCD with softkeys

• Headset jack

• Data port

• Desk or wall mountable

• 10 Speed dial buttons

• 99-entry phone book

• TalkSwitch feature keys

• Caller ID with call log

• Message waiting count

• Hands-free intercom

• Set paging

Please take the time to familiarize yourself with this User Guide.

IMPORTANT SAFETY INSTRUCTIONS

When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury, including the following:

1. Read and understand all instructions in this User Guide.

2. Follow all warnings and follow all instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Telephones should not be used in a bathtub, shower or pool. Immersion of the telephone in water could cause an electrical shock.

5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. These openings must not be blocked or covered. This product should never be placed near or over a radiator, heat register or stove.

6. This product should be operated only with the power source provided.

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7. Do not allow anything to rest on the telephone line cord or power cord. Do not locate this product where its cords will be stepped on or interfered with.

8. Do not overload outlets and extension cords, as this can result in the risk of fire or electric shock.

9. Never push objects of any kind into this product through the cabinet slots, as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock.

10. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service technician when service or repair work is required.

Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electrical shock when the product is subsequently used.

12. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

13. Never install or modify telephone wiring during a lightning storm.

14. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

15. Use caution when installing or modifying telephone lines.

16. Unplug the telephone from the wall outlet and refer servicing to qualified service personnel under the following conditions:

• The power cord is frayed or damaged.

• If liquid has been spilled into the telephone.

• If the telephone has been exposed to rain or water.

• If the telephone does not operate properly by following the operating instructions.

• If the telephone has been dropped or the enclosure damaged.

• If the telephone exhibits distinct changes in performance.

17. Avoid using a telephone during a thunderstorm. There may be a remote risk of electrical shock from lightning.

18. Do not use the telephone to report a gas leak in the vicinity of the leak.

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PART CHECKLIST

The following parts are included with your TS-200 phone:

• TS-200 telephone

• Plastic base

• AC power adapter

• 6’ RJ11 phone cable

• Handset

• Coiled handset cord

• TS-200 User Guide

If any of these parts are missing, please contact your reseller.

INSTALLATION

1. Connect the power adapter to a wall socket and to the phone base. The power jack is located on the underside of the phone.

Use only the power adapter provided with your phone.

2. Connect the telephone line cord from the phone to the wall jack.

3. Plug the coiled cord into the handset, and then plug the other end of the cord into the phone’s handset connector. The handset connector is on the left side of the phone.

WALL MOUNTING

1. If you are not using a wall mounting phone jack plate, remove the bracket from the phone and use it as a template to mark the placement of the screw holes on the wall.

2. Place the bracket on the phone for wall mounting (rotate 180° from desk-mount position), and route cords as shown in the diagram.

3. Push out the handset hook and reattach in opposite direction for the wall mount position.

4. Replace handset and place the phone on the wall.

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SETTING UP YOUR TS-200 PHONE

Before you can start using your TS-200 telephone, you will need to do the following:

1. Configure your line access mode

2. Enable headset operation if you’re using a headset.

3. Set the date and time.

CONFIGURE THE LINE ACCESS MODE

When you first power up the phone, the display will show DIRECT LINE? with options YES and NO.

• If this extension is configured so that you don’t need to dial 9 to place external calls, then select YES.

• If you dial 9 before placing external calls, then select NO.

Once set, the phone will automatically adjust redial, speed dial and Caller ID dialing accordingly.

If the phone doesn’t display the DIRECT

LINE? prompt, toggle the PBX/Standard switch from PBX to Standard back to PBX.

The switch is located on the right side of the phone as shown in the picture. The phone will then prompt you for direct line selection.

NOTE: Ensure that the PBX/Standard switch is in the PBX position when you are done.

PBX Switch

HEADSET OPERATION (OPTIONAL)

If you are using a headset, you will need to configure your telephone to operate in headset mode. Configuring the TS-200 for headset mode allows you to place calls using the headset without the need to lift the handset.

The TS-200 supports 2 types of headsets:

Headsets with RJ22

(handset) connectors

Headsets with 2.5mm connectors

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Installing headsets with RJ22 connectors

Note: In order to use a headset with an RJ22 connector, you will need an external controller/amplifier to switch between handset and headset.

1. Connect your headset to the phone.

• Disconnect the handset from the handset jack on the left of the phone.

• Plug your headset controller into the handset jack.

• Plug the handset into the headset controller.

2. Configure the phone for headset mode.

• Press the O PT I O NS button located at the upper right side of the phone.

• Press the 3 key for HEADSET

• Press the SE L EC T softkey.

• Press the CH N G softkey to turn headset mode on.

• Press the SAV E

• Press and hold the softkey.

R E L E A SE button to exit the option menus.

Installing headsets with 2.5mm connectors

1. Plug your headset into the 2.5mm jack located on the right side of the phone.

2. The phone will automatically detect the headset and enable headset mode.

2.5 mm Headset Jack

Using headsets with the TS-200

Once headset mode is enabled, you can make and receive calls using the headset without having to lift the handset.

The function of the SP E A K E R button changes once a headset is installed:

• Pressing the SP E A K E R button once places the phone off-hook for making or receiving calls with the headset.

• Pressing the SP E A K E R instead of the headset.

button a second time engages the speakerphone

• Pressing the SP E A K E R

• Pressing the R E L E A SE button a third time disconnects the call.

button at any time will also disconnect the call.

SETTING THE DATE AND TIME

Date and time is automatically set when the phone receives its first phone call.

It will use the time and date from Caller ID to synchronize itself with the

TalkSwitch date and time.

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USING YOUR PHONE

OVERVIEW OF THE TS-200 PHONE

1

2

3

4

KEY LABEL

R E L E A SE

MUT E

H O L D

SP E A K E R

USAGE

• Drop active call.

• Exit configuration menus or cancel data entry.

• Mute microphone during a call.

• Enable/disable ring once option when idle.

• Hold/unhold an active call.

• Enables handsfree operation.

• Toggle between headset/handsfree/on-hook when in headset mode.

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6

7

8

9

5

10

11

12

13

14

15

16

SK1

SK2

SK1

SK2

SK3

SK4

KEY LABEL

O PT I O NS

USAGE

• Access the configuration menu.

• Show Call Detail while in call log.

PHONEBOOK • Access the phone book.

• Store the displayed phone number in the phone book.

VO I C E M A I L • Calls Voicemail.

F LA S H • Send a FLASH signal to the Extension line.

D N D • Toggles do-not-disturb on and off.

P I CKU P • Answer a call at any ringing extension.

CO N F • Complete the conference — join with party on hold.

R E D I A L • Redial the last dialed number.

VO LUM E S • Decrease ringer volume — when idle.

• Decrease speaker or handset earpiece volume when on a call.

VO LUM E T • Increase ringer volume — when idle.

• Increase speaker or handset earpiece volume when on a call.

SPEED DIAL • 10 keys — dial a pre-programmed phone number or feature code.

S O FT K E YS • Provide access to various functions in different circumstances.

M ESSAG ES • Access Voicemail.

C A L L S • Access the call log to view received call information.

T R A N • Initiate a transfer. Puts current call on hold and allows the dialing of a new number.

CNCL • Cancels a transfer and returns to the original call.

PA R K • Park active call — system responds with the park orbit.

U N P K • Retrieves a parked call from the specified park orbit.

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THE PHONE DISPLAY

The telephone’s display has three lines of text. The first two lines display information, while the third shows the functions of the 4 softkey buttons located below the display.

When the phone is idle, it displays the time and date as well as the number of calls received and number of new messages in your voicemail inbox.

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MESSAGES

MAKING A CALL

Calls can be initiated in a number of different ways:

Traditional — Lift the handset and dial the number.

Handsfree or headset — Press the SP E A K E R button and dial the number.

Pre-dial — Dial the number first then lift the handset or press SP E A K E R . If required, the phone will automatically add the line access code (for example “9”) if you dialed an external number.

Call log — Dial from the call log. See the call log section for details on how to do this.

Directory — Dial from the phone book. See the phone book section for more details on how to do this.

One-touch speed dial — Press the desired one-touch speed dial key to call a pre-programmed number.

RECEIVING CALLS

When receiving calls, your phone will ring and the display will show caller identity information if you are subscribed to Caller ID service.

To answer an incoming call, lift the receiver or press the SP E A K E R button.

TalkSwitch

613-725-2980

MUTE You can mute the ringing for the incoming call by pressing the MUT E softkey.

You can enable the ring once feature by pressing the MUT E button when the phone is idle. This will cause all incoming calls to ring the phone only once.

Also, the MUTE button light will now flash when a call is being received. This light also flashes if you have turned off your ringer.

Ringing volume can be adjusted or turned off by using the volume control buttons while the phone is idle or ringing.

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HANGING UP A CALL

You can hang up by pressing the R E L E A SE in the cradle.

button or putting the handset back

PUTTING A CALL ON HOLD

You can put a call on hold by pressing the H O L D button. Once a call is on hold, you can hang up your phone without losing the call.

In order to get re-connected to a call that you previously put on hold, you must first lift the handset or press the SP E A K E R button, then press the H O L D button. You will be reconnected to your previous call.

Note: A call that was put on hold at a specific extension can only be retrieved from the same extension. In order to re-connect to a call from a different extension, use the call park and unpark functions.

TRANSFERRING A CALL

When you’re on a call, you can transfer it to another extension or voicemail box.

1. Press the T R A N softkey to put the current call on hold.

2. Dial the number of the extension or * followed by the mailbox number if you are transferring the caller to a voicemail box.

3. Hang up the call. The person on hold will be connected to the number you just dialed.

CNCL 4. If the number you dialed is busy or unavailable, you can press the softkey to get re-connected to your call on hold.

CONFERENCING CALLS

When you are on a call, you can add another person to create a three-way call.

1. Press the H O L D button to put the current call on hold.

2. Dial the number of the extension or phone number of the person you would like to conference in.

3. Once the person has answered, press the currently on hold to your conversation.

CO N F button to add the call

4. If the number you dialed is busy or unavailable, press the to get re-connected to your call on hold.

CNCL softkey

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PARKING A CALL

Parking a call puts the call on hold in one of ten park orbits, and allows the call to be retrieved from any phone in the office.

1. Press the PA R K softkey to park the current call.

2. The system will respond by confirming the call is parked and will announce the park orbit. The orbit is between 500 and 509.

To retrieve a call that has been parked:

1. From any phone, lift the handset or press the SP E A K E R button.

2. Press the U N PA R K softkey followed by the park orbit of the call.

3. You will be connected to call parked in the orbit specified.

PICKING UP A CALL

Pick up allows you to answer a call ringing at someone else’s extension.

When another extension is ringing:

1. Lift the handset or press the SP E A K E R button.

2. Press the P I CKU P button.

3. You will be connected to the incoming call.

Note: Pick up works only for incoming external calls.

INTERCOM AND SET PAGING

The TS-200 supports On-hook intercom and Set Paging.

On-hook intercom: On-hook intercom calls are automatically answered in speaker mode, enabling instant hands-free two-way communication. The telephone at the target extension must also support intercom.

To place an on-hook intercom call, dial * 8 4 + extension

Set Paging: Set paging calls are similar to on-hook intercom calls, but to a ring group and are only one-way audio for announcements. All the phones in the ring group automatically answered in speaker mode to receive the page. The phones in the ring group must support set paging.

To place a set page call, dial * 8 5 + ring group number

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DO NOT DISTURB

You can enable do not disturb on your extension and you will not receive any calls at that extension. All calls will follow the programmed “Do Not Disturb” call cascade option for your extension, such as going directly to voicemail.

To enable or disable do not disturb:

1. Lift the handset or press the SP E A K E R button.

2. Press the D N D button.

3. The do not disturb setting of your extension will be changed. You will receive a system confirmation of “Do Not Disturb ON” or “Do Not Disturb OFF”.

VOICEMAILS

The TS-200 will indicate that you have new voice messages in your voice inbox by flashing the message waiting lamp.

The TS-200 will also show you how many new voice messages you currently have. This is shown on the display when the phone is idle.

To access your voicemail box, you can:

1. Press the M ESSAG E softkey.

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MESSAGES or

2. Press the VO I C E M A I L button.

Note: You can re-program your TS-200 to also automatically dial your mailbox password. Please refer to the section Useful Tips for information on reprogramming the message and voicemail keys.

ACCESSING THE CALL LOG

The TS-200 can store up to 99 incoming call records. Once 99 calls are reached, new call records will replace the oldest records.

The idle phone display shows the number of news calls in the call log. To access the call log, press the C A L L S softkey when the phone is idle.

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MESSAGES

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For example, the display would show the following:

12 CALLS: Total number of calls in the call log.

5 NEW: Indicates the number of calls in the call log that have not been reviewed. This includes answered and unanswered calls.

RSET

12 CALLS

RSET FIND UP

5 NEW

Resets all new calls as old without having to review all calls.

DOWN

U P Displays the call log starting with the oldest call.

D OW N Displays the call log starting with the newest call.

F I N D Pressing this key will allow selection of the call viewing order.

< N E W

N E W >

< O L D

O L D >

: Oldest un-reviewed

: Newest un-reviewed

: Oldest reviewed

: Newest reviewed

12 CALLS 5 NEW

<NEW NEW> <OLD OLD>

Reviewing the call records

While reviewing the call records, the phone display will show the following:

D E L

TalkSwitch

613-725-2980

DEL DIAL EXIT DOWN

Deletes the current call record. Pressing this key for 2 seconds will show the option to delete all call records.

D I A L Dial the phone number shown in the current call record. Pressing

SP E A K E R or lifting the handset will also call the number shown in the call record.

E X I T / U P / D OW N Depending on the position within the call log, the two right softkeys will allow the user to exit the call log if at the end, or move up and down along the call list.

P H O N E B O O K Adds the caller as an entry into the phone book.

SP E E D D I A L K E Y Pressing any one of the 10 speed-dial keys will program the key with the current call record name and number.

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O PT I O NS Show additional information about the call. (The Options button is the topmost feature key).

Record Number: 1 of 45

AN: Call was answered

1/45 AN CB

4 09/20 4:35 PM

DEL DIAL UP

LD

DOWN

CB: “Called-back” from the call record.

LD: Long Distance Call

4: is the Number of calls received from this caller.

U P / D OW N Show the next call record for this caller.

USING ONE-TOUCH SPEED DIALS

The TS-200 has 10 programmable one-touch speed dial buttons. Pressing a speed dial key will automatically dial the programmed phone number.

Speed dial keys can be programmed either by accessing the options menus or while reviewing the call log.

Using the Options Configuration Menu:

1. Press O PT I O NS

2. Press 2

3. Press SE L EC T

4. Press the speed dial key that you want to program.

5. Press E D I T the value.

if the key was already programmed and you want to change

6. Enter the name using the numeric keypad and press SAV E .

7. Enter the phone using the numeric keypad and press SAV E .

Note about programming phone numbers:

• Do not program the outside line access code 9 as part of the number.

The phone automatically inserts it for numbers that are 7 digits or more.

• You can include pauses in the dialing of the number by pressing the

PA U SE softkey.

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• You can include “Flash” in the dialing sequence by pressing the

F LA S H softkey.

• Pressing D I R at beginning of a number will disable the automatic dialing of the line access code 9.

• If your phone is configured for Direct Line Access, the phone will never insert a line access code 9.

• These tips also apply to programming phone book entries.

While reviewing the call log:

• Pressing a speed dial key while viewing a call record will allow the user to automatically save the caller’s name and number to the speed dial key.

USING THE PHONE BOOK

The TS-200 has a built-in phone book capable of storing 99 names and phone numbers.

Phone book entries can be programmed either by accessing the options menus or while reviewing the call log.

Using the options configuration menus:

3. Enter the name using the numeric keypad and press SAV E .

4. Enter the phone using the numeric keypad and press SAV E .

While reviewing the Call Log:

1. Pressing the P H O N E B O O K button while viewing a call record will allow the user to automatically save the caller’s name and number to the phone book.

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USEFUL TIPS

RE-PROGRAMMING THE VOICEMAIL BUTTON FOR QUICK ACCESS

Most people have a password assigned to their mailbox for security purposes. The

TS-200 is shipped with the VO I C E M A I L button programmed to dial * * to access your mailbox. Once in voicemail you then have to enter a password

# then press 1 to listen to messages. To automate this process, you can reprogram the voicemail number as follows:

1. Press the O PT I O NS button located at the upper right side of the phone.

2. Press 4 for option 4: VOICEMAIL #, then press SE L EC T .

If you normally have to press 9 to make outside calls, then simply add:

1.

PA U SE

2. Enter your password.

3.

# PA U SE 1

.

Or, if you have direct line access enabled, then do the following:

1.

B ACK softkey 3 times to clear *

2.

F LA S H

3.

* * # PA U SE

4. Enter your password

5.

# PA U SE 1 .

.

* #

.

6. Press SAV E

7. Press R E L E A SE to completely exit the menu system.

ONE RING FEATURE

The TS-200 has a useful feature for minimizing ringing noise in an office environment. The phone can be set to ring once only. Subsequent rings will be muted and the MUT E button will flash during each ring.

To enable this feature, simply press the is on-hook.

MUT E button while the phone

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ADVANCED CONFIGURATION

Pressing the O PT I O NS button while the phone is idle provides access to numerous programmable features and values for the telephone.

WARNING: Changing some of the values in the Options menus may cause your phone to experience operational problems.

CHANGING YOUR PHONE BACK TO FACTORY DEFAULT

WARNING: Resetting your phone to factory default will cause all programming, including the phone book to be erased.

You can return your phone back to factory defaults by following these steps:

1.

O PT I O NS

2.

3.

*

SE L EC T

4.

5.

*

SE L EC T

6.

Y ES

NAVIGATING THROUGH THE CONFIGURATION MENUS

You can use your numeric keypad to enter the number of the function you want to navigate to. This eliminates the need to use the up/down key to scroll through the menu choices. The key associated with each menu is shown in the table below.

Note: You will need to enter SE L EC T between the menu keypad designator.

For example, to navigate to the Factory Default, you would enter O PT I O NS

SE L EC T * .

*

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*-5

*-6

*-7

*-8

*-1

*-2

*-3

*-4

*-9

*-0

*-*-

8-1

8-2

8-3

8-4

8-5

8-6

8-7

8-8

*-1-1

*-1-2

*-1-3

*-1-4

*-1-5

*-1-6

*-1-7

*-1-8

0

*

8

9

#

6

7

4

5

2

3

Menu Code

1

OPTIONS MENU DEFAULT SETTINGS

Feature/Value

Phone book

Speed dial

Headset

Voicemail number

Ring tone

LCD contrast

LCD backlight

Features

Autodial prefix

Set time/date

Advanced config

About

FEATURES MENU DEFAULT SETTINGS

Time format

Date format

Auto time set

Auto-answer

Store Caller ID

Quiet auto-dial

Format numbers

Auto idle/hold

12hr.

mm-dd

ON

OFF

ON

OFF

ON

OFF

ADVANCED CONFIGURATION MENU DEFAULT SETTINGS

System features

Softkeys -

Sub-menu

Flash time

Pause time

Autodial time

Autodial gap

Release time

Key time out

LCD test

Download

Factory reset

-

-

-

0

60

600

2000

100

100

SYSTEM FEATURES MENU DEFAULT SETTINGS

PBX direct line

PBX hold

PBX FSK

PBX download

Hold release

Disconnect clear

Light w/off-hook

Extended DTMF

-

ON

ON

ON

ON

ON

ON

OFF

-

Setting

-

OFF

-

-

**#

Fast warble

-

Sub-menu

9

-

Sub-menu

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Quiet auto-dial

Format numbers

Auto idle/hold

System features

Softkeys

Flash time

Pause time

Autodial time

Autodial gap

Release time

Key time out

LCD test

Download

Factory reset

PBX direct line

PBX hold

Speed dial

Headset

Voicemail #

Ring tone

LCD contrast

LCD backlight

Features

Autodial prefix

Set time/date

Advanced cfg.

About

Time format

Date format

Auto time set

Auto-answer

Store Caller ID

PBX FSK

PBX download

Hold release

Disconnect clear

Light w/off-hook

Extended DTMF

CONFIGURATION MENUS FUNCTION SUMMARY

Menu Code Feature/Value Name Explanation

1 Phone book Program entries in the phone book

*-6

*-7

*-8

*-9

*-0

*-*-

*-1-1

*-1-2

*-2

*-3

*-4

*-5

8-6

8-7

8-8

*-1

*-1-3

*-1-4

*-1-5

*-1-6

*-1-7

*-1-8

8-2

8-3

8-4

8-5

0

*

#

8-1

8

9

6

7

4

5

2

3

Program speed dial buttons

Enable/disable headset mode

Program voicemail/messages dial string

Ring tone control

Change the LCD contrast

Time in seconds for LCD backlighting to stay on

Accesses the features menu

Access code to be dialed to access outside line

Set the TS-200 time and date

Accesses the advanced configuration menu

Displays the TS-200 firmware version

Sets the display format for time

Sets the display format for date

Synchs the time and date using incoming Caller ID

Automatically answer incoming calls

Enable/disable call log

Enable/disable speaker when dialing stored phone numbers

Format numbers with dashes. ie: 1-613-725-2980

Phone returns to Idle after hold is pressed

Accesses system features menu

Reprograms softkey labels and codes

Duration of the line interruption when Flash is pressed

Duration of pause when inserted in dial strings

DTMF digit duration for stored/pre-dialed phone numbers

Length of inter-digit pause for stored/pre-dialed phone numbers

Duration of on-hook when call released - 0= remain idle

Data entry key time-out

Lights all LCD segments for test

NOT USED

Resets the programming to factory defaults

Disables dialing of the line access code (auto-dial prefix)

Flash for hold or local hold

Receive TalkSwitch FSK commands

Enable direct FW download from TalkSwitch

Return the phone to idle when a call is put on hold

Return to idle when a line disconnect is detected

Turn message light on when off-hook

Enables extended DTMF (A-D) dialing

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MAINTENANCE OF YOUR PHONE

Treat your telephone with care for trouble-free performance. Avoid dropping the handset or telephone. Dropping or damaging the phone will void the warranty.

Retain the original packaging in case you need to ship your phone back for repair.

Clean your telephone with a slightly damp cloth. Never use detergents, excess water, aerosols or cleaning agents.

TROUBLESHOOTING GUIDE

If you have any problems with your telephone, determine first if the problem is with your phone or with the phone line.

BLANK SCREEN

• Verify that you power adapter is properly connected.

PHONE DOESN’T RING

• Verify that the ringer is not turned off. Press the VOLUME UP while the phone is idle to turn the ringer on.

button

• Verify that the line cord is properly connected and that dial tone is present when going off-hook.

• Verify that the TalkSwitch is properly programmed for your extension’s call handling.

• Verify that do-not-disturb is disabled for your extension.

NO DIAL TONE

• Verify that the line cord is properly connected.

• Try with a different line cord.

• Test the telephone in a different jack. If it works, then the jack may be defective or the TalkSwitch may be wired incorrectly.

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NO CALLER ID

• Check Caller ID subscription. In order to receive Caller ID for external calls, you must be subscribed to the Caller ID service from your telephone service provider.

HANDSET DOESN’T WORK

• Verify that the coiled handset cord jack is fully inserted into the handset.

HEADSET DOESN’T WORK

• Verify that your phone is configured for headset operation.

PROBLEMS DIALING

• Verify that the switch on the right side of the phone is in the

PBX position.

• Ensure that your setting for direct line access on the phone matches the setting on the TalkSwitch.

MESSAGE WAITING COUNT DOES NOT WORK

• Verify that you extension is programmed in TalkSwitch as a TS-200.

CAN’T RECEIVE ON-HOOK INTERCOM CALLS

• Verify that you extension is programmed in TalkSwitch as a TS-200.

CAN’T RECEIVE SET PAGING

• Verify that you extension is programmed in TalkSwitch as a TS-200.

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REGULATORY INFORMATION

This equipment complies with TIA-968-A of FCC Rules. On the base unit of this equipment is a label that contains, among other information, the FCC Registration

Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be given to the telephone company.

This equipment also complies regulations RSS210 and CS-03 of Industry Canada and Science Canada.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

This CLASS B Digital apparatus meets all requirements of the Canadian interferencecausing equipment regulations.

This equipment is compatible with inductively coupled hearing aids.

Notice: This telephone is to be used only as an extension phone connected to a

TalkSwitch PBX.

If you experience trouble with this telephone equipment, please contact the

Technical Support department at the following address and phone number for information on obtaining service or repairs:

TalkSwitch

1545 Carling Ave., Suite 510

Ottawa, Ontario K1Z 8P9

Canada

(866) 393-9960 – toll free in continental North America

(613) 725-2466

TELEPHONE REPAIR AND WARRANTY SERVICE

Do not attempt to repair this telephone yourself.

You can return your telephone to your reseller for repair or replacement in accordance with our TALKSWITCH LIMITED WARRANTY. If shipped, make sure you obtain a WRA number for authorization for repair under warranty.

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TALKSWITCH LIMITED WARRANTY

TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants to the original end-user customer (“Customer”) that each new TalkSwitch TS-200 telephone shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year from the date of the original purchase (proof of purchase required). The exclusive remedy and entire liability under this warranty will be for repair or replacement on a like-for-like basis at

TalkSwitch’s option.

The above warranty shall not apply to product defects resulting from (a) improper maintenance or installation; (b) misuse, neglect or accident; (c) damage from moisture or corrosive environments; (d) use of the power adapter with supply voltages other than that for which it is specified; (e) static discharges; (f) high voltage surges; (g) electrostatic discharges; (g) operation outside the product’s specification; or (h) failure to follow product instructions.

The warranty is void where (a) the serial number has been altered, removed or effaced; or (b) the product has been used in an application, country, region, locality, or connected to any network, other than those for which the product was intended to operate.

TalkSwitch shall not have any obligation to repair or replace product until the

Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT

PERMITTED BY APPLICABLE LAW, THE PRODUCTS IS SUPPLIED ON AN “AS IS”

BASIS AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS

WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE,

OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH

RESPECT TO THE PRODUCT. TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,

DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In no event shall TalkSwitch be liable for any SPECIAL, INCIDENTAL, CONSEQUENTIAL, indirect OR SIMILAR damages, including any lost profits, lost data, or other incidental or consequential or punitive damages, whether based on contract, tort

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(INCLUDING WITHOUT LIMITATION, NEGLIGENCE), or any other legal theory, whether or not advised of the possibility of such damages, or whether such damages are forseeable. In any event, the total aggregate liability of TalkSwitch

FOR DIRECT DAMAGES shall not exceed the purchase price of the product.

This warranty gives specific rights, and Customer may have other rights subject to jurisdiction. To the extent any part of this limited warranty statement is inconsistent with such local law, that part shall be deemed modified to be consistent with such local law.

FOR PRODUCTS PURCHASED IN THE U.S. OR CANADA

1. Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you bought the product directly from TalkSwitch, you can obtain this number by contacting the Technical Support department at

TalkSwitch — call toll free in continental North America; (866) 393-9960, otherwise call (613) 725-2466. Please have your model and serial number available when you call.

2. Include a copy of your proof of purchase and a written explanation of the problem; this will enable us to expedite your repair.

3. Attach the shipping label to the exterior of the package.

4. On the shipping label, be sure to include the WRA number obtained from

TalkSwitch or your reseller.

5. Ship the product (prepaid) to your reseller. If the product was purchased from

TalkSwitch, send the unit in its original or better protective packaging to:

TalkSwitch

1545 Carling Ave., Suite 510

Ottawa, Ontario

K1Z 8P9

Canada

If the product is being shipped from outside of Canada, the following statement must be included on the package: ‘Canadian Goods Being Returned to Canada’.

Important: Failure to obtain a WRA number and include the information indicated above will result in the package being refused.

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FOR PRODUCTS PURCHASED OUTSIDE OF THE U.S. AND CANADA

To be eligible to obtain warranty service during the warranty period the Customer must provide proof of the date of purchase, serial number, and obtain warranty return instructions from the appropriate Authorized Warranty Centre. Authorized

Warranty Centres are listed in the User Guide and on www.talkswitch.com.

To obtain warranty service, the Customer is responsible for the cost of shipping the product to the Authorized Warranty Centre in suitable packaging. Any applicable duties or taxes for the return of repaired or replacement product are the responsibility of the Customer. Replacement or repaired product is warranted to be free from defects in material or workmanship for the remainder of the limited warranty period of the originally purchased product.

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NOTES

NOTES

1545 CARLING AVENUE, SUITE 510

OTTAWA, ONTARIO, CANADA K1Z 8P9 www.talkswitch.com

© 2005 TalkSwitch. All rights reserved. Printed in Canada. TalkSwitch is a division of Centrepoint Technologies Inc.

Document number: TS005.014.EN (October 2005)