1. How to get customer support
2. Attention
3. Installation guide
4. Safety caution
5. Applications
6. View the system on screen (ex. LCD TV or any monitor with HD OUTPUT or VGA port)
7. View on mobile
8. View on PC via IE (Internet Explorer)
When your PC is in same the LAN with the NVR (normally means they are connected to the same router)
When your PC is not in same LAN with the NVR (For example: view your home cameras from your office PC)
9. View on PC via CMS PC client software
When your PC is in same LAN with the NVR (normally means they are connected to the same router)
When your PC is not in same LAN with the NVR (For example: view your home cameras from your office PC)
10. Record video
11. Playback video
12. Backup video for memory or evidence
FAQ 1: I cannot get any display on TV from the NVR system
FAQ 2: My cameras go offline
FAQ 3: How to set motion alert on NVR& mobile app; how to set email alert
FAQ 4: How to reset password for NVR recorder
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How to Get Customer Support?
Dear Valued Customer,
Thanks for your business! For any question about your order, please email us at
[email protected]
or go to
www.onwote.com
to get customer support; more screen-shots of your connection or settings will help us figure out your problem. We will reply you within 1 business day!
Attention
You need to prepare a monitor (PC Monitor/ HD TV Monitor) to view live video on screen locally, and need to have a router to connect NVR to the internet.
Installation Guide
Before Installation:
This product may require cabling. It is strongly suggested to test all products and parts, and set up remote access before installation and cabling.
Statement
This manual may have inaccurate content due to hardware or software upgrading. It is subject to change without notice.
Safety Caution
1. Please do not put any fluid container on the product.
2. Please use the product in ventilated environment and prevent blocking the vents.
3. Please use included power supply with the product to prevent damage to the product.
4. Please use the product under its standard working temperature and humidity. (NVR operating temperature: 14°F~131°F; camera working temperature: -4°F~140°F).
5. Dust on PCB may cause short circuit. It is suggested to clean the dust on PCB timely to make the product work properly.
6. Please obey the regulation and policy in your country and area during the installation of this camera system.
Applications
1. The system is a standalone system. Simply connect with any monitor (PC monitor, TV etc.) to the recorder to start live view.
2. By adding a 3.5” SATA hard drive to the recorder, you can record videos.
3. By connecting the recorder to the Internet, you can view the camera footage from anywhere anytime.
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1. Connect the cameras with the NVR via Ethernet cables.
2. Connect a monitor to the NVR via its HD output or VGA port (HD output and VGA cable are not included). Power on the monitor.
3. Plug NVR to power (One 15V 5A power adapter). See FAQ 1 if you don’t get display on the screen.
4. Within seconds, you should see cameras’ image live view on screen.
5. Plug the mouse (included) to USB port at the rear panel of NVR. You shall then be able to operate with the mouse.
Default User name: admin
Password: None (means just leave it blank, no need to input anything, just click login)
Note: To protect your privacy, please right click the mouse on the monitor--> Go to System Setup --> System Admin -->
User to set your password at earliest convenience.
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Step 1: Connect the NVR’s WAN port to the Internet (ex. router) with an Ethernet cable. When the NVR is connected to the
Internet within minutes, you should see the Device ID and status shows “ONLINE” on the right bottom corner on your screen. ( Note: Make sure do not use the Cloud ID shows on the picture below, it is just an example)
If the status does not change to “ONLINE”, please double check internet connection to the router.
If it is not the issue above, please right click your mouse on the NVR monitor, go to【System Setup】-->【Network
Setup】; Enable the DHCP or manually allocate IP for the NVR. (Please Refer to page 19: What if even DHCP does not
work; or I cannot/ don’t want to use DHCP?). If it does not go ONLINE after these settings, your router might be stopping the NVR from connecting, please contact your network administrator for help. (Ex.: port 80 need to be opened on the router).
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Step 2: Download the App You can either scan the QR-Code below to download the free mobile app, or search "IP Pro" in
App store or Google Play.
Step 3: Run the app, you can either create an account to login or click “Local” directly to login.
Step 4: Click “+” icon on the right upper corner of the screen -->select “Cloud ID”
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Cloud ID (Two options to find out your ID.)
Option 1: find out ID number at right bottom corner of your monitor, input it manually; option 2: right click your mouse on the NVR monitor, go to 【System Setup】-->【Network Setup】, you will see Cloud
ID QR Code, and scan the QR Code to add ID)- (
Note
: please do not use the Cloud ID shows on the picture below, it is just an example)
( Note: Please don’t change the “Work Mode” to “Normal”, or you will lose all the videos)
Description: Type a device name (for example: Home Camera)
User Name: The default user name is “admin”
Password: Please just leave it blank, do not input anything. (
Note:
if you have updated the password for your NVR box, please type the updated one)
Channels: You can select “4” or “8” according to your camera quantity.
Step 5: Tab “save” to Submit it to the device list. And click on any channel to open all cameras’ live video. Click on “SD” to select video quality.
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Note: If for the first time use and software cannot load automatically, you’ll need to change some ActiveX settings in
Internet Explorer. (This will need to be done on EVERY computer you use to access the system.)
Step 1: Click “Tools” – “Internet Options” – “Security” – “Internet” – “Custom Level”.
Step 2: Scroll down until you see ACTIVEX CONTROLS AND PLUG-INS. (If you have Internet Explorer 9 or 11, change
ALLOW ACTIVEX FILTERING to DISABLE. Other versions of IE will not have this option.)
Step 3: Change the follow ACTIVEX controls to PROMPT: Download signed ACTIVEX controls Download unsigned ACTIVEX controls Initialize and script ACTIVEX controls not marked as safe for scripting
Step 4: When done click OK, and exit the Security Settings Menu.
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Step 1: Find the IP address of your NVR (Right click your mouse on the NVR monitor---> “System Setup” ---> “Network
Setup”).
( Note: Please don’t change the “Work Mode” to “Normal”, or you will lose all the videos)
Step 2: Enter the NVR’s IP address in your IE browser in format http://youripaddress, for example: http://192.1.1.107 (If the default WEB port 80 has been changed e.g. to 100, you’ll need to add new port number when input IP address in the browser, for example: http://192.168.1.107:100 )
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Step 3: Please type user name and password to login (the same one you use to login NVR);
Default user name: admin
Default password: just leave it blank, do not type anything (
Note:
if you have updated the password for your NVR box, please type the updated one)
Step 4: When you log in, it will pop up a message like picture shows below; please click to download and follow the
instructions to install the latest version of the control, or you cannot access live video successfully. To ensure a successful installation, please save “WebClient.exe” at first, then run it.
Step 5: Please open your Internet Explorer (IE) browser and visit http://192.168.1.107 (for example), to login again.
Now, you are able to view live video.
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Step 1: Open your Internet Explorer (IE) browser and visit www.e-seenet.com.
Step 2: Input Device ID, User name and Password to login.
Device ID: It can be found at the right bottom corner of the monitor; status should be “ONLINE”.
Default user name: admin
Default Password: Please do not input anything, just leave it blank. (
Note:
if you have updated the password for your
NVR box, please type the updated one).
Step 3: If it is the 1st time you use it, it will pop up a message like below to require you to click to install “Web View
Control”. Please click on it and follow up the instructions to install this control.
To ensure a successful installation, please save “CtrlSetup_1030.exe” first, then run it.
Step 4: Please open your Internet Explorer (IE) browser and visit www.e-seenet.com. Login again and you are able to view live video now.
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Download the PC client software and install it on your computer.
Please download it at
http://www.onwote.com/download_category.php
Step 1: Open it and log in.
Default user name: admin;
Default Password: Please do not input anything, just leave it blank.
Step 2: Click “+” on the upper right corner.
The software will search the device in the same LAN automatically. The device in the same LAN will appear in the box. If the software cannot find your system in the first time, please check the connection and click to refresh.
Step 3: Check your device and click add.
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Step 4: Go to the Preview page and you will see the device was successfully added and listed on the right. Click on device name to view the cameras’ live video. You may need to wait some seconds for the system to connect.
Step 1: Open it and log in.
Default user name: admin;
Default Password: Please do not input anything, just leave it blank.
Click “+” on the upper right corner.
Step 2: Enter your cloud ID, user name and password, then click add.
Could ID: You can find it on the lower right corner of your monitor. (
Note
: please do not use the Cloud ID shows on the picture below, it is just an example)
Default user name: admin;
Default Password: Please do not input anything, just leave it blank.
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Step 3: Go to the Preview page and you will see the device was successfully added and listed on the right. Click on device name to view the cameras’ live video. You may need to wait some seconds for the system to connect.
Note: The system may not include HDD depending on the kit you selected. The NVR works with most 3.5” SATA HDD or
2.5” SATA HDD.
1. Install a hard drive (if your system has per-installed HDD, please skip this step)
Step 1: Unplug your NVR from power, unscrew and remove the top cover.
Step 2: Connect the SATA power and data cables from the NVR to the corresponding ports on your HDD (as shown).
Step 3: Place the HDD into the NVR. Any cable should cross up over the HDD.
Step 4: Holding the hard drive and the NVR gently turn it over and line up the holes on the hard drive with the holes on the
NVR. Using a Phillips screwdriver, screw the provided screws into the holes. Assemble the cover.
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2. Record video
Right click your mouse --> Go to System setup --> Record Setup. You shall see the record settings for all channels. The default record setting is 24 hours full day for all channels. Change the record setting according to your preference and apply the change.
Recording Modes
1. Default Recording Mode: Time Record: 24*7 continuous recording.
2. Recording Length: A 1TB HDD records 4 cameras for around 20 days. 8 cameras for around 10 days. When HDD is full, system will cycle recording and overwrite from earliest content. If you are OK with it, you can leave as it is. Otherwise, you can switch to different recording modes.
3. Manual Record: the shortcut to turn on record. Click right button-> Manual Record; you can turn ON or turn OFF the record of certain channels. Red dot on right above corner means manual record is ON.
4. Time Record: set time periods you want the NVR to record. Click right button -> System Setting -> Record Setting. You will see 4 periods settable. The default “Everyday 00:00-23:59” means 24*7 recording. You can set your time. For example, if you want it to record 6pm-9am, you should set 2 recording periods as below:
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5. Motion Record: Motion Record means to record only when movement is detected. Click right button -> System Setting
-> Record Setting. By deselection Time and selecting Motion, the channel will record only when motion detected.
Tips: “Copy to” button. When you change the settings, it applies to channel 1 only by default. If you mean to apply the change to all channels, please click “Copy to” to copy the setting to other channels.
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Step 1: Playback on screen/monitor
Right click the mouse --> Choose Video playback --> Choose how many minutes you want to playback or Manual search -->
Choose the channel you want to play back--> click Search --> click Playback.
Step 2: Playback on mobile
Play back videos in the HDD on your mobile. Run the App --> click Playback at the bottom --> choose date and channel --> click “Search”. You should see the video list. Click any to play back the video on mobile.
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You can back up the video with USB ash disk.
Plug an USB ash disk to your NVR’s USB port -->Right click mouse on your NVR monitor--> Choose Video backup --> choose the channel and time period --> Search --> Choose the video clips you want to backup --> Click Backup.
FAQ 1: I cannot get any display on TV from the NVR system
This is caused by resolution compatibility issue.
The default output resolution of the NVR is 1280*1024, which may not be compatible with some screens.
Here is how to solve it:
Step 1: Connect the NVR to any other screen via VGA; (or you may also try any other screen via HD output to see if you can enter the menu)
Step 2: When you are able to see the menu, click right button on mouse, go to System Setup-->General Setup-->Screen
Setup-->VGA resolution; change it to 1080p@60; apply to save it.
Step 3: Connect it back your primary screen via HD output. You should have it worked with the screen.
Contact [email protected] if this does not solve the problem.
FAQ 2: My cameras go offline
Following the user guide, plug a network cable to the WAN port on back of NVR, within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed from anywhere anytime.
What if my system refuses to go ONLINE?
1. Basic troubleshooting
Step 1: Check if your network cable is connected to the right port on the back panel of the NVR.
Cable should connect to the WAN port. If NVR is getting signal, there should be flash light. If not, please check the connection and cable.
Check if your network cable is connected to the LAN port of your wifi router.
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Step 2: If point 1 is right and NVR is OFFLINE, then it should be DHCP issue. Enable DHCP on your NVR.
( Note: Please don’t change the “Work Mode” to “Normal”, or you will lose all the videos)
Click right button of mouse, go to System Setup - Network Setup - check (√) the DHCP, apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.
Step 3: If step 2 does not solve the issue, probably your router disabled DHCP or block new devices from connecting.
What DHCP does is: when router finds a new device connected, DHCP allocate new IP to the device and connect it to the
Internet.
An easiest way to know if your router enables DHCP:
When you connect a new device to your Wi-Fi for Internet service (or a visitor/ friend wanted Wi-Fi connection), does it require Wi-Fi password only?
If only password required, then your router has DHCP enabled;
If that requires not only password but also some settings, then your router is secured from connecting new devices.
Please ask people who secured the Wi-Fi (who set password) to enable the NVR to connect.
These 3 steps should enable 95% users to get NVR ONLINE. Even if the status shows OFFLINE after all this, we suggest you to use APP and access the device ID to see if it works.
Note: Always wait for 1 minute after any change.
2. Advanced troubleshooting
If the basic steps above do not solve the issue. Follow below steps to do further troubleshooting.
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Step 1: Make sure the cable you connect to NVR has Internet access. Please use a laptop or any PC has RJ45 port
Disable the wireless connection of laptop.
Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.
If it does, then the cable is good; if it does not, change a cable.
If cable is good yet no Internet connection, please ask help from your network administrator to give the cable Internet access.
Step 2: Enable DHCP of your router
Please login your router page via a browser. Find DHCP settings, ENABLE DHCP.
For more details about enabling DHCP, please refer to, http://www.wikihow.com/Configure-a-Router-to-Use-DHCP
What if even DHCP does not work; or I cannot/ don’t want to use DHCP?
Well, we can allocate IP manually for the NVR and connect it to Internet.
Step 1: Know your router gateway.
This is the IP that goes to the menu of your router. This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.
Here are some common IP addresses for various routers:
* Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1
* Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1
* Belkin, Microsoft, and SMC: 192.168.2.1
* Apple: 10.0.1.1
If you have misplaced your documentation, and you do not see your router listed here, search on Google for your router name and "default IP address" to find the correct information.
Another way to locate your router's IP address: on a PC, open the command prompt (click on Start > Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number. On a Macintosh, open the Network control panel (System Preferences..., Network) and look for Router: This is your router's IP address.
Step 2: Go to NVR’s System Setup---->Network Setup
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( Note: Please don’t change the “Work Mode” to “Normal”, or you will lose all the videos) a. Uncheck the DHCP. b. IP address: Set the IP address to a number that follows your router gateway: for example, if your router gateway is
192.168.1.1, the IP address should be 192.168.1.ANY NUMBER 2-254 . If your router gateway is 192.168.0.1, the IP address should be 192.168.0.ANY NUMBER 2-254.
c. Gateway: Set the Gateway as the same with your router address. d. Preferred DNS: Set the Gateway as the same with your router address. e. Web port: Set web port to 1111 f. Apply and save the settings. Wait for 1 minute to see if NVR’s status changes to ONLINE. g. If NVR’s status is still offline, please restart your NVR recorder. (Plug out the power adapter and plug in again)
Contact [email protected] if this does not solve the problem.
FAQ 3: How to set motion alert on NVR& mobile app; how to set email alert
Step 1: Right click your mouse on the nvr monitor, click 【System setup】--->【Channel Setup】
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Step 2: Click on【Video detection】and do alarm setting. When you have done setting for 1 channel, you can choose
【Copy to】to enable other channels have the same setting.
Buzzer: To enable NVR make sound alerts, make sure select【Buzzer】
E-Mail Notice: To enable NVR send email notice, make sure select【E-Mail Notice】
APP Alarm: To enable mobile app push alerts on your smart phone, please follow the instructions below.
A. Make sure select【APP Alarm】on NVR
B. Make sure open motion detection on mobile app. Login in your mobile app account, find [Me] in the bottom of your app--->tap [Alarm Setting]--->turn on [Alarm Setting]
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C. Make sure turn on【Allow Notifications】on your mobile settings.
Step 3: Click【Apply】to save alarm settings on NVR.
How to Set E-Mail Alarm Setting?
Tips: Due to different policies and work mechanism, some email service providers’ SMTP may not well support this. Due to limited resources we cannot test all emails. If your email does not function well as an outgoing email after all settings done
(Gmail may not work so well now), we suggest to use tested email as SMTP outgoing email. We tested outlook.com email and Yahoo email work fine as sender. Sendee (receiver) could be any email including Gmail. We will be improving the system.
Enable POP/IMAP in your email. (Many emails default enable this such as outlook and Yahoo email. If you are using them, you can skip this step)
If you are using your email in Outlook, Tablets or phones, your POP/ IMAP should have been enabled. You can skip this step.
Outlook email and Yahoo email has default enabled this, you can skip step1 if you are using these Otherwise, please follow below steps to enable POP/ IMAP of your email. (Use Gmail as sample).
Login your email on browser; go to Settings --> Forwarding and POP/IMAP --> Enable POP and IMAP --> Save Changes.
Note: For some email this setting change may take up to 24 hours to take effect.
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Step 1:
If user want to receive email with screen-shot, please make sure you done setting below before this Step:
Right click your mouse on the NVR monitor, click 【System setup】--->【Channel Setup】
Click on【Video detection】and do alarm setting.
Make sure select【E-Mail Notice】
Step 2: Click [Network setup] and go to [E-Mail],
Step 3: Enable [E-Mail Function];
Step 4: Please follow the example below to complete setting and then click [ test] to test your setting.
Recipient: Type in your email address to receive alarm information. (Ex: [email protected])
Subject: Default
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Interval: Interval to receive alarm email (If alarm trigger frequency is very high, time interval is too short which can cause mail box full) b) SMTP Server and Port: Type in your SMTP server address and port. Below are SMTP server and port information for some main emails. If your email service provider is not in here, please Google your email SMTP to find information about it.
Although email service suppliers suggested port numbers, we suggest you always try to test default port 25 with none encryption.
Google mail - Gmail
SMTP (Outgoing Msgs)
Server： smtp.gmail.com Authentication: SSL Port: 465
Server： smtp.gmail.com Authentication: StartTLS Port: 587
IMAP (Incoming Msgs)
Server： imap.gmail.com Authentication: SSL Port: 993
Outlook.com
SMTP (Outgoing Msgs)
Server： smtp-mail.outlook.com Authentication: StartTLS Port: 587
IMAP (Incoming Msgs)
Server： imap.gmail.com Authentication: SSL Port: 993
Office365.com abSMTP (Outgoing Msgs)
Server： smtp.office365.com Authentication: StartTLS Port: 587
IMAP (Incoming Msgs)
Server： outlook.office365.com Authentication: SSL Port: 993
Note: If the above settings are not working for your account, then login into the outlook web app, go to the "Settings" >
"Options" > "Account" > "My Account" > "Settings for POP and IMAP Access".
Yahoo Mail
SMTP (Outgoing Msgs)
Server： smtp.mail.yahoo.com Authentication: SSL Port: 587
IMAP (Incoming Msgs)
Server： imap.mail.yahoo.com Authentication: SSL Port: 993
Yahoo Mail Plus
SMTP (Outgoing Msgs)
Server： plus.smtp.mail.yahoo.com Authentication: SSL Port: 587
IMAP (Incoming Msgs)
Server： plus.imap.mail.yahoo.com Authentication: SSL Port: 993
AT&T
SMTP (Outgoing Msgs)
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Server： smtp.att.yahoo.com Authentication: SSL Port: 465
IMAP (Incoming Msgs)
Server： imap.att.yahoo.com Authentication: SSL Port: 993
Verizon
SMTP (Outgoing Msgs)
Server： outgoing.verizon.net Port: 587
IMAP (Incoming Msgs)
Server： incoming.verizon.net Port: 143
Mail.com
SMTP (Outgoing Msgs)
Server： smtp.mail.com Authentication: SSL Port: 465
IMAP (Incoming Msgs)
Server： imap.mail.com Authentication: SSL Port: 993
(Quoted: https://www.arclab.com/en/kb/email/list-of-smtp-and-imap-servers-mailserver-list.html) c) User name: your full email address（for ex. [email protected]）；Password: Your email login password. d) Authentication: Leave it empty; if test failed, choose SSL; or refer to above email authentication list. e) Sender: your full email address (for ex. [email protected]). f) Sendee: the email addresses to receive email alert (for ex. [email protected])； g) Subject: Type the email subject you want when you receive email alert. (for ex. : Alert from home camera set) h) Interval: Frequency you want receive email. For example, every 10 mins you want to receive email; then you shall set the Interval to 600 seconds. i) Health Mail: means if the NVR is working normally/ properly, it sends you email every X minutes to remind about this: I am working fine. (Not suggested to enable unless it's necessary for you.) j) Your email settings should be done when you finish above settings. Click Test to test if settings succeed. If not, please check settings from step 1.
Tips to avoid frequent repeated email alerts
How to lower the frequency of email alert
1. Set longer email interval. System was defaulted to send email for every 5 sec. You have the option to set the email interval to 1~3600 sec as your preference. If you set it to 60sec, you will not receive email in the following 60 sec. Email Interval setting route: Main Menu --> System Setup --> Network Setup --> Email
2. Mask unnecessary areas. Say if in the view of a camera there is a tree which is moving frequently. That may trigger unnecessary email alerts. You can use video mask to avoid those alerts.
Setting route: System Setup -->Channel Setup --> Video Detection --> Area edit.
3. Except for that, you can also adjust the video detection sensitivity of each camera.
Setting route: System Setup --> Channel Setup --> Video Detection --> Sensitivity.
Contact [email protected] if this does not solve the problem.
FAQ 4: How to reset password for NVR recorder
Please right click your mouse again and choose system setup
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The system will request you to enter the password of admin, please don't enter password, just click OK directly
Then the system will say "User name/Password is incorrect"
Please keep right clicking and left clicking your mouse in this square until the system says "Restore the default password.
Are you sure top continue?”, then click Yes
And the system will ask you to revise the password, leave the old password empty and enter the new one, then click OK.
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Contact [email protected] if this does not solve the problem
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