Coface Cofanet User Guide

User Guide
Cofanet
V 2.24
December 4th, 2016
1. INTRODUCTION ......................................................................................................................... 10
1.1 TECHNICAL SPECIFICATIONS REQUIRED .............................................................................................. 10
1.2 PRODUCTS AND FEATURES OF COFANET ............................................................................................. 10
1.2.1 INSURANCE PRODUCTS..................................................................................................................... 10
1.2.2 INFORMATION PRODUCTS................................................................................................................. 11
1.2.3 FEATURES FOR MANAGING YOUR CONTRACT ......................................................................................... 11
2. ACCESSING COFANET ................................................................................................................. 13
2.1 LOGGING IN ................................................................................................................................ 13
2.1.1 USER CODE ................................................................................................................................... 13
2.1.2 PASSWORD ................................................................................................................................... 13
2.1.3 CONNECTION................................................................................................................................. 13
2.2 ACCOUNT BLOCKED AND PASSWORD FORGOTTEN ................................................................................. 13
2.2.1 RE-INITIALISATION OF THE PASSWORD ................................................................................................. 13
2.2.2 UNLOCK ACCESS ............................................................................................................................. 13
2.3 SESSION ..................................................................................................................................... 14
2.4 LOG OUT .................................................................................................................................... 14
3. MANAGING YOUR COFANET SUBSCRIPTION ............................................................................... 15
3.1 CONTACTS .................................................................................................................................. 15
3.2 CONTRACT.................................................................................................................................. 15
3.2.1 CONTRACT DETAILS ......................................................................................................................... 15
3.2.2 CHANGE CONTRACT ........................................................................................................................ 15
3.3 OPTIONS .................................................................................................................................... 15
3.3.1 GENERAL ...................................................................................................................................... 16
3.3.2 SET UP PREFERENCES ...................................................................................................................... 16
3.3.3 PASSWORD ................................................................................................................................... 16
3.3.4 YOUR DETAILS ................................................................................................................................ 17
3.4 YOUR USER FIELDS ........................................................................................................................ 17
3.5 USER GUIDE ................................................................................................................................ 17
3.6 CURRENT VERSION ....................................................................................................................... 17
4. COMPANY SEARCH .................................................................................................................... 18
4.1 SEARCH BY COMPANY NAME ........................................................................................................... 18
4.2 SEARCH BY IDENTIFIERS ................................................................................................................. 18
4.2.1 SEARCH BY EASY NUMBER ............................................................................................................... 19
4.2.2 SEARCH BY LEGAL IDENTIFIERS ........................................................................................................... 19
4.2.3 SEARCH BY COFACE REFERENCE ......................................................................................................... 19
4.3 SEARCH BY MANAGER NAME OR PHONE NUMBER ................................................................................. 19
4.3.1 MANAGER NAME ........................................................................................................................... 19
1
4.3.2 PHONE NUMBER ............................................................................................................................ 19
4.4 SEARCH RESULTS .......................................................................................................................... 20
4.4.1 THE MULTI-CONTRACT SEARCH .......................................................................................................... 20
4.5 CREATION OF A COMPANY.............................................................................................................. 20
4.5.1 ENTERING DATA ............................................................................................................................. 20
PRODUCT REQUEST..................................................................................................................................... 21
5. PORTFOLIO - LIST OF COMPANIES .............................................................................................. 22
5.1 PRESENTATION OF THE SCREEN ........................................................................................................ 22
5.2 VIEWS ....................................................................................................................................... 22
5.3 FILTERS ...................................................................................................................................... 22
5.3.1 FILTER BY COUNTRY......................................................................................................................... 23
5.3.2 FILTER BY COMPANY NAME ............................................................................................................... 23
5.3.3 FILTER BY LEGAL IDENTIFIER .............................................................................................................. 23
5.3.4 FILTER BY USER FIELDS ..................................................................................................................... 23
5.3.5 FILTER BY OUTSTANDING AMOUNT ..................................................................................................... 23
5.3.6 FILTER BY DRA .............................................................................................................................. 23
5.3.7 FILTER BY PRODUCT......................................................................................................................... 24
5.3.8 FILTER BY VALUE............................................................................................................................. 24
5.3.8.1 Filtering by amounts................................................................................................................ 24
5.3.8.2 Filter by @rating ..................................................................................................................... 24
5.3.9 FILTER BY STATUS ........................................................................................................................... 24
5.3.10 FILTER BY DATE ............................................................................................................................ 25
5.4 LIST OF COMPANIES ...................................................................................................................... 25
5.5 SORT FUNCTION .......................................................................................................................... 27
5.6 NAVIGATION ............................................................................................................................... 27
5.7 ACTIONS .................................................................................................................................... 27
6. COMPANY DETAILS .................................................................................................................... 29
6.1 SUMMARY.................................................................................................................................. 29
6.2 @RATING LIMIT / CREDIT LIMIT ...................................................................................................... 29
6.2.1 INITIAL LIMIT REQUEST ..................................................................................................................... 29
6.2.2 DETAILS OF THE LIMIT ...................................................................................................................... 30
6.2.3 MODIFY THE LIMIT .......................................................................................................................... 31
6.2.4 TRANSFORMATION OF THE LIMIT ........................................................................................................ 31
6.2.5 DELETION OF A LIMIT ....................................................................................................................... 31
6.2.6 UPDATE OF THE LIMIT ...................................................................................................................... 31
6.2.7 LINK TO PDF NOTIFICATION .............................................................................................................. 32
6.2.8 HISTORY OF THE LIMIT ..................................................................................................................... 32
6.2.9 NOTIFICATION OF OVERDUE ACCOUNT ................................................................................................ 32
6.3 TOPLINER LIMIT ........................................................................................................................... 32
6.3.1 MENU ......................................................................................................................................... 32
6.3.2 GENERAL RULES ............................................................................................................................. 32
6.3.3 PRODUCT DETAIL AND COMPANY DETAIL PAGES .................................................................................... 33
6.3.4 TOPLINER HISTORY ......................................................................................................................... 33
6.3.5 NOTIFICATIONS .............................................................................................................................. 34
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6.4 EXPRESS CREDIT LIMIT................................................................................................................... 34
6.5 @RATING CREDIT OPINION ............................................................................................................ 35
6.5.1 DESCRIPTION OF THE @RATING CREDIT OPINION ................................................................................... 35
6.5.2 REQUEST AN @RATING CREDIT OPINION .............................................................................................. 35
6.5.3 VIEW THE @RATING CREDIT OPINION.................................................................................................. 35
6.5.4 @RATING CREDIT OPINION WITH MONITORING ..................................................................................... 35
6.6 CUSTOMISED CREDIT OPINION ........................................................................................................ 36
6.6.1 REQUEST A CUSTOMISED CREDIT OPINION ............................................................................................ 36
6.6.2 VIEW THE CUSTOMISED CREDIT OPINION .............................................................................................. 36
6.6.3 VIEW OF THE DRA .......................................................................................................................... 36
6.6.4 HOW TO TRANSFORM A CCO INTO A CCL ............................................................................................ 37
6.6.5 TRANSFORMATION PROCESS ............................................................................................................. 39
6.7 BUSINESS REPORT ........................................................................................................................ 39
6.7.1 ORDER A REPORT............................................................................................................................ 39
6.7.2 VIEW A REPORT .............................................................................................................................. 40
6.7.3 EXPORT A REPORT (IN PDF FORMAT) .................................................................................................. 40
6.7.4 DELETE A REPORT ........................................................................................................................... 40
6.8 DRA: DEBTOR RISK ASSESSMENT .................................................................................................... 40
6.8.1 ORDER A DRA ON AN INFORMATION CONTRACT ................................................................................... 40
6.8.2 VIEW A DRA ON AN INFORMATION CONTRACT...................................................................................... 40
6.8.3 MONITORING DRA ON AN INFORMATION CONTRACT ............................................................................. 41
6.8.4 DRA ON AN INSURANCE CONTRACT .................................................................................................... 41
7. HISTORY OF REQUESTS .............................................................................................................. 42
7.1
GENERAL RULES ........................................................................................................................... 42
8. MESSAGES ................................................................................................................................. 44
8.1 LIST OF MESSAGES ....................................................................................................................... 44
8.2 FILTERS ...................................................................................................................................... 44
8.2.1 FILTER BY STATUS ........................................................................................................................... 44
8.2.2 FILTER BY IMPORTANCE .................................................................................................................... 44
8.2.3 FILTER BY TYPE ............................................................................................................................... 45
8.2.4 FILTER BY DATE .............................................................................................................................. 45
8.2.5 FILTER BY PRODUCT......................................................................................................................... 45
8.2.6 FILTER BY CONTRACT ....................................................................................................................... 45
8.2.7 FILTER BY COUNTRY......................................................................................................................... 45
8.2.8 FILTER BY LEGAL ID.......................................................................................................................... 46
8.2.9 FILTER BY CUSTOMER REFERENCE ....................................................................................................... 46
8.3 ACTIONS ON THE LIST OF MESSAGES .................................................................................................. 46
8.4 MESSAGE DETAIL ......................................................................................................................... 46
8.5 DELETE A MESSAGE ...................................................................................................................... 46
9. ANALYSIS................................................................................................................................... 47
9.1
PORTFOLIO ANALYSIS SPECIFICATION ................................................................................................ 47
3
9.2
9.3
OUTSTANDING AMOUNTS SPECIFICATION .......................................................................................... 47
PORTFOLIO ANALYSIS .................................................................................................................... 47
10. PORTFOLIO ANALYSIS .............................................................................................................. 49
10.1 ANALYSIS ................................................................................................................................. 49
10 BIS. WEIGHTED ASSESSMENT OF PORTFOLIO ................................................................................ 50
10 BIS.1 WEIGHTED ASSESSMENT OF PORTFOLIO ......................................................................................... 50
10 BIS.2 PORTFOLIO ANALYSIS ................................................................................................................ 50
10 BIS.3 HISTORY ................................................................................................................................. 50
11. DATA EXPORT .......................................................................................................................... 51
11.1 EXPORTING THE PORTFOLIO .......................................................................................................... 51
11.1.1 QUICK EXPORT ............................................................................................................................. 51
11.1.2 EXPORT OF A SELECTION ................................................................................................................. 51
11.2 PORTFOLIO EXPORT LIST .............................................................................................................. 51
11.3 MANAGE TEMPLATE ................................................................................................................... 52
11.3.1 CREATE AN EXPORT TEMPLATE ......................................................................................................... 52
11.3.2 MODIFY A TEMPLATE..................................................................................................................... 52
11.3.3 DELETE A TEMPLATE ...................................................................................................................... 52
11.4 STANDARD EXPORT TEMPLATES ..................................................................................................... 52
11.4.1 STANDARD EXPORT TEMPLATE ........................................................................................................ 53
11.4.2 SPECIFIC EXPORT TEMPLATES FOR BULK ACTION FEATURE (BPO) ............................................................ 53
11.5 MANAGE REGULAR SCENARIOS ..................................................................................................... 54
11.5.1 CREATE A SCENARIO ...................................................................................................................... 54
11.5.2 MODIFY A SCENARIO ..................................................................................................................... 54
11.5.3 DELETE A SCENARIO ...................................................................................................................... 54
12. OVERDUE ACCOUNTS ............................................................................................................... 55
12.1 NOA STRUCTURE ....................................................................................................................... 55
12.2 NAVIGATION ............................................................................................................................. 55
12.3 MANAGEMENT RULES ................................................................................................................. 55
12.4 NOA CREATION ......................................................................................................................... 56
12.4.1 ENTRY POINT: THE COMPANY DETAIL VIEW ......................................................................................... 57
12.4.1.1 Create an initial NOA ............................................................................................................. 57
12.4.1.2 Create an additional NOA ...................................................................................................... 57
12.4.1.3 EQC validation for unknown debtor ....................................................................................... 57
12.4.2 REFERENCE INPUT ......................................................................................................................... 58
12.4.3 DEBTOR INFORMATION .................................................................................................................. 58
12.4.4 INVOICE ADDRESS ......................................................................................................................... 58
12.4.5 INSURED INFORMATION ................................................................................................................. 59
12.4.6 CONTACT PERSON ......................................................................................................................... 59
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12.4.7 INVOICE ISSUER ............................................................................................................................ 59
12.4.8 DEBT TYPE STEP............................................................................................................................ 60
12.4.9 NON-PAYMENT REASON ................................................................................................................. 60
12.4.10 INTERVENTION REQUEST .............................................................................................................. 61
12.4.11 INTERVENTION REQUEST - DEFAULT VALUE ...................................................................................... 61
12.4.12 INTERVENTION REQUEST - INSURED INTERVENTION CONTACT PERSON .................................................... 61
12.4.13 INTERVENTION REQUEST – LEGAL STATUS / LEGAL AGENT ................................................................... 62
12.4.14 INVOICES INPUT.......................................................................................................................... 62
12.4.15 INVOICE TYPE ............................................................................................................................. 63
12.4.16 INVOICE DATES ........................................................................................................................... 63
12.4.17 CURRENCY ................................................................................................................................ 63
12.4.18 AMOUNT .................................................................................................................................. 64
12.4.19 ADD OR DELETE INVOICE LINES ....................................................................................................... 64
12.4.20 TOTAL ...................................................................................................................................... 64
12.4.21 PAYMENTS INPUT ....................................................................................................................... 65
12.4.22 PAYMENT TYPES ......................................................................................................................... 65
12.4.23 INVOICE ATTACHMENT ................................................................................................................. 65
12.4.24 PAYMENT DATE .......................................................................................................................... 65
12.4.25 CURRENCY ................................................................................................................................ 66
12.4.26 AMOUNT .................................................................................................................................. 66
12.4.27 ADD OR DELETE PAYMENT LINES ..................................................................................................... 66
12.4.28 TOTAL ...................................................................................................................................... 66
12.4.29 COMMENTS............................................................................................................................... 66
12.4.30 MODIFY A NOA DURING THE CREATION PROCESS .............................................................................. 66
12.4.31 SUBMISSION OF A NOA ............................................................................................................... 67
12.4.32 BACK TO SUMMARY LINK - NOA DISCARDING.................................................................................... 67
12.5 NOA: BULK IMPORT .................................................................................................................. 67
12.5.1 INVOICES IMPORT ......................................................................................................................... 67
12.5.1.1 Invoices Template ................................................................................................................. 67
12.5.1.2 Import of the CSV file ............................................................................................................ 68
12.5.2 PAYMENTS IMPORT ....................................................................................................................... 68
12.5.2.1 Payments Template ............................................................................................................... 69
12.5.2.2 Import of the CSV file ............................................................................................................ 69
12.6 NOA DISPLAY............................................................................................................................ 69
12.6.1 NOA PORTFOLIOS ACCESS .............................................................................................................. 69
12.6.1.1 The NOA portfolio ................................................................................................................. 69
12.6.1.2 The Standard “Credit Insurance” portfolio ............................................................................. 70
12.6.2 NOA STATUS ............................................................................................................................... 71
12.6.2.1 NOA pending / taken into account......................................................................................... 71
12.6.3 NOA CONSULTATION .................................................................................................................... 71
12.7 NOA FILE ATTACHMENT ............................................................................................................... 71
12.7.1 FILE ATTACHMENT ........................................................................................................................ 71
12.7.2 LIST OF THE ATTACHED FILES ........................................................................................................... 72
12.8 EXPORT TO PDF......................................................................................................................... 72
12.9 PRINT ...................................................................................................................................... 72
13. CLAIMS FOLLOW UP ................................................................................................................. 73
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13.1 CLAIMS PORTFOLIO ..................................................................................................................... 73
13.1.1 FILTERS ...................................................................................................................................... 73
13.1.2 EXPORT ...................................................................................................................................... 73
13.1.3 CLAIMS LIST ................................................................................................................................ 74
13.2 CLAIM DETAILS DISPLAY ............................................................................................................... 74
13.2.1 INDEMNIFICATION ........................................................................................................................ 74
13.2.2 DEBT ACCOUNT ............................................................................................................................ 75
13.2.2.1 Invoices part.......................................................................................................................... 75
13.2.2.2 Payments part ....................................................................................................................... 75
13.2.3 NOTIFICATION OF OVERDUE ACCOUNT .............................................................................................. 75
13.3 CLAIMS FOLLOW UP FROM NOA SUMMARY ...................................................................................... 76
14. EXTENSION OF DUE DATE ......................................................................................................... 77
14.1 CONTRACT AND PRODUCTS COVERAGE............................................................................................. 77
14.2 GENERAL RULES ......................................................................................................................... 77
14.3 EDD CREATION ......................................................................................................................... 77
14.3.1 CONTACT’S DETAILS ...................................................................................................................... 77
14.3.2 NON-PAYMENT REASON ................................................................................................................. 78
14.3.3 INVOICE DETAIL ............................................................................................................................ 78
14.3.4 PAYMENT SCHEDULE ..................................................................................................................... 78
14.3.5 EDD SUBMISSION ......................................................................................................................... 79
14.4 EDD MODIFICATION ................................................................................................................... 79
14.5 AUTOMATIC IMPORT FOR POLICY MASTER CLIENTS ............................................................................ 79
14.6 PORTFOLIO ............................................................................................................................... 79
14.7 COMPANY DETAIL PAGE ............................................................................................................... 80
14.7.1 PENDING EDD ............................................................................................................................. 80
14.7.2 AGREED EDD .............................................................................................................................. 80
14.7.3 REFUSED EDD ............................................................................................................................. 81
15. USER FIELDS IMPORT ............................................................................................................... 82
15.1 AUTOMATIC IMPORT................................................................................................................... 82
15.1.1 CREATING THE FILE........................................................................................................................ 82
15.1.2 FIXED LENGTH FILE ........................................................................................................................ 82
15.1.3 FILE WITH SEPARATOR ................................................................................................................... 82
15.1.4 IMPORTING THE FILE...................................................................................................................... 83
15.2 IMPORT CONFIRMATION .............................................................................................................. 83
16. USER FIELDS MANAGEMENT .................................................................................................... 84
16.1 FILTER ..................................................................................................................................... 84
16.2 USER FIELDS INPUT ..................................................................................................................... 84
16.3 CUSTOMISATION OF THE USER FIELDS ............................................................................................. 84
16.3.1 ADD A USER FIELD ......................................................................................................................... 84
16.3.2 MODIFY A USER FIELD .................................................................................................................... 85
16.3.3 DELETE A USER FIELD ..................................................................................................................... 85
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17. BULK ACTIONS ......................................................................................................................... 86
17.1 NEW IMPORT ............................................................................................................................ 86
17.2 IMPORTED FILES......................................................................................................................... 86
17.3 IMPORT DETAIL .......................................................................................................................... 86
17.3.1 DETAILS...................................................................................................................................... 87
17.3.2 ACTIONS LIST ............................................................................................................................... 87
18. ACTIVITY DECLARATION BY DEBTOR COUNTRY ......................................................................... 88
18.1 AUTOMATIC REMINDERS .............................................................................................................. 88
18.2 TYPE OF BASE ............................................................................................................................ 88
18.3 DECLARATION REFERENCE............................................................................................................. 88
18.4 LIST OF DECLARATIONS ................................................................................................................ 89
18.4.1 DECLARATION PERIODS .................................................................................................................. 89
18.4.2 INITIAL OR MODIFYING .................................................................................................................. 90
18.4.3 STATUS ...................................................................................................................................... 90
18.4.4 CREATION AND DELETION BUTTONS .................................................................................................. 90
18.5 DECLARATION FORM ................................................................................................................... 90
18.5.1 SUBMITTER ................................................................................................................................. 90
18.5.2 COUNTRY LIST .............................................................................................................................. 91
18.5.3 DISCRETIONARY AMOUNTS ............................................................................................................. 91
18.5.4 FILE ATTACHMENT (EXCEPTED FOR FRANCE): ...................................................................................... 91
18.5.4.1 INTERNATIONAL ACTIVITY DECLARATION ......................................................................................... 91
18.5.4.2 CER/NER ACTIVITY DECLARATION ................................................................................................ 91
18.5.4.3 HOW TO UPLOAD THE DOCUMENT ................................................................................................. 92
18.5.4.4 LIST OF THE UPDATED DOCUMENTS ................................................................................................ 94
18.5.4.6 SIGNATURE .............................................................................................................................. 94
18.5.4.7 SAVE THE DECLARATION ................................................................................................................. 94
18.5.4.8 DELETE THE DECLARATION ........................................................................................................... 94
18.6 MODIFY AN ACTIVITY DECLARATION .............................................................................................. 94
18.7 ACTIVITY DECLARATION SHORT LIST (ONLY INTERNATIONAL ACTIVITY DECLARATION) ................................ 95
19. ACTIVITY DECLARATION BY DEBTOR ......................................................................................... 96
19.1 AUTOMATIC REMINDERS .............................................................................................................. 96
19.2 TYPE OF BASE ............................................................................................................................ 96
19.3 DECLARATION REFERENCE............................................................................................................. 97
19.4 LIST OF DECLARATIONS ................................................................................................................ 97
19.4.1 DECLARATION PERIODS .................................................................................................................. 97
19.4.2 INITIAL OR MODIFYING .................................................................................................................. 98
19.4.3 STATUS ...................................................................................................................................... 98
19.4.4 CREATION AND DELETION BUTTONS .................................................................................................. 98
19.5 DECLARATION FORM ................................................................................................................... 98
19.5.1 SUBMITTER ................................................................................................................................. 98
19.5.2 DEBTOR LIST ................................................................................................................................ 99
19.5.3 DIRECT DECLARATION OF YOUR ACTIVITY ............................................................................................ 99
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19.5.4 DISCRETIONARY AMOUNTS / ADDITIONAL DEBTORS .............................................................................. 99
19.5.5 SIGNATURE ................................................................................................................................. 99
19.5.6 SAVE THE DECLARATION ................................................................................................................. 99
19.5.7 DELETE THE DECLARATION .............................................................................................................. 99
19.6 EXPORT AND IMPORT OF AN ACTIVITY DECLARATION BY DEBTOR ........................................................... 99
19.6.1 EXPORT OF THE DEBTOR PORTFOLIO .................................................................................................. 99
19.6.2 IMPORT OF THE DEBTOR PORTFOLIO................................................................................................ 100
19.7 MODIFY AN ACTIVITY DECLARATION ............................................................................................. 100
19.8 ACTIVITY DECLARATION SHORT LIST (ONLY INTERNATIONAL ACTIVITY DECLARATION) ............................. 100
20. ACTIVITY DECLARATION (FRANCE ONLY) ................................................................................. 102
20.1 NOTIFICATIONS TO BE COMPLETED................................................................................................ 102
20.2 COMPLETE A NOTIFICATION ........................................................................................................ 102
20.2.1 NOTIFICATION INFORMATION ........................................................................................................ 102
20.2.2 NOTIFICATION FORM ................................................................................................................... 102
20.3 SENT NOTIFICATIONS ................................................................................................................. 103
20.4 NOTIFICATION DETAIL ................................................................................................................ 103
21. TURNOVER DECLARATION FOR EASYLINER POLICIES ............................................................... 104
21.1 USER NOTIFICATIONS REMINDER .................................................................................................. 104
22. BALANCE SHEET DECLARATION .............................................................................................. 105
22.1
22.2
22.3
22.4
PREREQUISITE ......................................................................................................................... 105
MAKE A BALANCE SHEET DECLARATION .......................................................................................... 105
RECEPTION OF A BALANCE SHEET DECLARATION ............................................................................... 106
USER NOTIFICATIONS REMINDER .................................................................................................. 107
23. USER ADMINISTRATION ......................................................................................................... 108
23.1 IMPORT OF LIST OF SUBSCRIBERS ................................................................................................. 108
23.2 LIST OF SUBSCRIBERS ................................................................................................................. 109
23.2.1 SUBSCRIBERS ATTACHED TO THE CURRENT CONTRACT ......................................................................... 109
23.2.2 OTHER COMPANY SUBSCRIBERS ..................................................................................................... 109
23.3 CREATION OF A SUBSCRIBER ........................................................................................................ 109
23.3.1 PERSONAL DATA ........................................................................................................................ 110
23.3.2 SUBSCRIBER .............................................................................................................................. 110
23.3.3 GENERAL PREFERENCES ............................................................................................................... 110
23.4 MODIFICATION OF A SUBSCRIBER ................................................................................................. 111
23.4.1 MODIFICATION OF THE SUBSCRIBER DETAILS ..................................................................................... 111
23.4.2 PERSONALISATION OF THE CONTRACT.............................................................................................. 111
23.4.3 DETACH THE CONTRACT ............................................................................................................... 112
23.5 ATTACH THE CONTRACT TO AN EXISTING SUBSCRIBER ........................................................................ 112
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24. EMAIL MANAGEMENT............................................................................................................ 113
24.1 FILTER AND SORTING ................................................................................................................. 113
24.2 EMAIL MODIFICATION ............................................................................................................... 113
25. WELCOME PAGE .................................................................................................................... 115
25.1
25.2
25.3
25.4
UPDATES................................................................................................................................ 115
FOCUS ................................................................................................................................... 115
MARKETING INFORMATION ........................................................................................................ 115
COFACE RISK INDICATORS ........................................................................................................... 115
26. COFANET LAYOUT .................................................................................................................. 116
26.1 HEADER ................................................................................................................................. 116
26.2 NAVIGATION BAR ..................................................................................................................... 116
26.3 ACTIONS BOX .......................................................................................................................... 117
27. BROKER INSISTENSE ............................................................................................................... 118
28. TRADELINER POLICY – COFANET REGULAR USE ....................................................................... 119
28.1
28.2
28.3
28.4
28.5
28.6
NOTIFICATION OF REDUCTION OR CANCELLATION OF A CREDIT LIMIT ..................................................... 119
CUSTOMER NOTIFICATION OF OUTSTANDING INVOICES ..................................................................... 119
OUTSTANDING ORDERS DECLARATION & COMPLEMENTARY COVER REQUEST......................................... 121
MAXIMUM CAPACITY ................................................................................................................ 122
POLITICAL RISK ........................................................................................................................ 122
REDUCTION OF WAITING PERIOD .................................................................................................. 123
29. TRADELINER MANAGEMENT IN CASE OF A MIGRATED CONTRACT .......................................... 125
29.1
29.2
29.3
29.4
29.5
29.6
VIEW OF CONTRACTS AND LINK WITH PREVIOUS CONTRACT SITUATION .................................................. 125
MIGRATED DECISIONS ............................................................................................................... 125
MANAGEMENT BETWEEN PREVIOUS CONTRACT AND MIGRATED TRADELINER CONTRACT ........................... 126
MANAGEMENT OF NOTIFICATION OF OVERDUE ACCOUNT FOR MIGRATED CONTRACTS .............................. 129
ACTIVITY DECLARATION FOR A MIGRATED TRADELINER CONTRACT ....................................................... 130
PORTFOLIO EXPORT AND EXPORT SCENARIIS .................................................................................... 130
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1. INTRODUCTION
The Cofanet application has been developed to be easy to use and accessible to all. With its
straightforward layout and clear instructions, Cofanet is one of the most user-friendly online trade
receivables management tools available.
This guide will give you answers to any questions you may have about Cofanet.
1.1 Technical Specifications Required
The minimum technical specifications required for Cofanet to operate are as follows:
Operating System : Windows XP, Vista and 7
Your internet access must be through one of the following browsers:
Microsoft IE version 11 or higher
Firefox version 38 or higher
Chrome version 43 or higher
The Cofanet application uses the HTTPS security protocol, encoding data during communications, which
protects access to your information.
Communication costs are at your expense; they are equivalent to those used for other transactions via
the Internet, and vary according to your Internet Service Provider.
In the event of a server problem (identified by the following error message: « Error 500 »), it is advised to
re-connect to the application immediately. If the problem persists, please contact your local support.
1.2 Products and Features of Cofanet
Cofanet gives you direct access to Coface's comprehensive underwriting and information systems.
According to the terms of your contract, you have access to various products and features allowing you
to manage your trade receivables in the most time-efficient way.
1.2.1 Insurance products
These products allow you to request:
Express Credit Limit
This limit corresponds to the amount defined in your contract in the case of unnamed buyers.
@rating Limit
This cover corresponds to the amount associated with the @rating of the company.
Credit Limit
If the @rating does not cover your needs, you can request an increase by applying for a credit limit for a
higher amount.
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TopLiner Limit
Depending on your contract the TopLiner product may be available to you when there is a refused,
cancelled or reduced credit limit.
Modify an existing limit
You can modify your cover at any time, for example by requesting a higher limit.
1.2.2 Information products
These products allow you to request:
@rating Credit Opinion
You can request the @rating credit opinion for one of your trading partners (prospect, client, supplier
etc). This credit opinion will give you an indication of a company’s creditworthiness: it can be monitored
or not monitored depending on your contract.
Customised Credit Opinion
You may request a customised credit opinion for a specific amount.
CreditAlliance Business Report
A CreditAlliance business report is an original report, which means that it is delivered to you exactly in
the way it is produced by the local source, without any changes in the presentation and with all the
original data: economic, financial, historic etc.
Debtor Risk Assessment: DRA
The Debtor Risk Assessment aims at evaluating the individual credit risk of a company. It captures
various risk analysis factors such as financial strength, profitability, solvency ratio, environmental
factors, company management etc.
The scale of Debtor risk assessment goes from 0 (defaulting companies) to 10 (best assessment
possible).
Debtor risk assessment is frequently abbreviated as “DRA”.
1.2.3 Features for managing your contract
Subject to your contract, the principal features available through Cofanet are:
Portfolio management
You are able to view online all the products you have ordered, sort and filter your portfolio.
Messages
You are notified of all decisions taken offline, of any modifications to existing limits or credit opinions
and of the delivery of CreditAlliance business reports.
Portfolio Analysis
This feature gives you a consolidated view of the portfolio by DRA. It also provides a history of the
average credit risk for each contract attached to your subscription.
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Notification of Overdue Accounts
You are able to notify us of any overdue accounts and request our intervention.
Data export
You are able to download all or part of your portfolio directly to your computer. This can be done by
defining your own personalised data export templates that can be saved and re-used in Cofanet.
User fields import
You can import your data (such as client reference, outstanding amount etc.) from an external file
corresponding to the companies in your portfolio.
Bulk Actions
You can request products on a set of companies by importing a file in Cofanet (CSV or text format)
User fields management
This feature allows you to enter or update the internal data corresponding to the companies in your
portfolio.
Contract details
You can access your contract details
Activity Declaration
You are able complete your Activity declaration through Cofanet.
Balance Sheet Declaration
You are able to declare your Balance Sheets directly through Cofanet.
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2. ACCESSING COFANET
The Login page allows you to access the Cofanet application.
2.1 Logging In
2.1.1 User code
Your user code will be issued to you once you have subscribed to Cofanet.
2.1.2 Password
An initial password will be notified to you along with your user code once you have subscribed to
Cofanet. When accessing Cofanet for the first time, you will need to change this password to one of your
own choosing. You can change your password at any time.
Your password is composed of 6 digits and has to respect the rules as defined on the login page.
To enter your password, you will have to use an on-screen numeric pad.
2.1.3
Connection
Once the user code and password have been validated by the system, you will be directed to the
welcome page of Cofanet Essentials – hereafter called Cofanet - that is set-up by default in your Cofanet
options. If you have multiple Coface tools, these will be displayed to choose from (ex Cofanet,
Dashboard, Cofanet Policy Master, …)
2.2 Account blocked and password forgotten
If you have forgotten your password, you can ask for it to be re-initialised.
2.2.1
Re-initialisation of the password
You can ask for the re-initialisation of your password by clicking on “forgotten your password”;
this can be found within the “Login actions”. Please be sure that your email address is accurate,
as your new password will be sent to you by email.
A screen asking for your operator code (user code) is displayed.
After accurately completing the captcha an email with your new password will be sent to the
email address provided, you can then follow the process of first authentication [see 2.1.2].
2.2.2
Unlock access
If you have entered an incorrect password more than 3 times and your account is automatically
blocked
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Follow the same process as described for the re-initialisation of password in 2.2.1
2.3 Session
Once you are connected to Cofanet, a secure session is established between your computer and the
Coface system. For security reasons, this session is disabled automatically after 5 hours of inactivity. If
you need to re-access Cofanet, you may click on any link of the current page. You will then be re-directed
to the login page where you will have to enter your user code and password.
2.4 Log out
This feature is located in the top right-hand corner of the application and allows you to log out of the
application securely. Once disconnected, you will be redirected to the login page.
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3. MANAGING YOUR COFANET SUBSCRIPTION
Once you have logged into the application, you can access the following features by clicking on them
from the menu at the top of any page.
3.1 Contacts
2 tabs are accessible from the “Help” menu:
You are able to communicate any complaint by completing an on-line form and selecting the topic of
your complaint.
This page contains the details of your Coface contacts. If you have a problem or a question about the
application, you can contact us via telephone, fax or email.
3.2 Contract
3.2.1 Contract details
The details of your contract are available online by selecting “Contract Details” from the “Contract”
menu. The information is split into 3 tabs: “Globalliance Contract”, “Role” and “Claims history”
When available, the last tab gives you access to your claims history: this PDF document (Adobe Acrobat)
is updated monthly.
3.2.2 Change contract
If you have access to more than one contract, you can change between them in order to manage the
corresponding portfolio. To change your contract:
Click on the drop-down list available in the top right-hand corner of the window and select the
contract you wish to access.
Or go to the “Contract” menu and choose the option “Select your contract”. This page will list the
contracts available as well as giving a short description of each one. All you have to do is select the
contract you would like to switch to and click on the action “Apply contract”.
A set of filters is also available allowing you to find your contract according to different criteria.
3.3 Options
The features available in the “Options” page allow you to customise Cofanet to your own preferences. It
is accessible from the “Tools” menu and is divided into 4 tabs.
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3.3.1 General
Under this tab, you can set up Cofanet by defining:
The number of companies displayed on the search results page. You can choose: 5, 7, 10, 25 or 100
companies.
The number of messages displayed per page. You can choose : 25, 50, 75 or 100 messages
The language: choose from a list of more than 30 languages
The contract selected by default when you log in.
Click on “Save changes” in order to validate your choices which will be effective immediately.
3.3.2 Set Up Preferences
This page allows you to customise Cofanet for the contract currently selected where the feature is
applicable to the contract:
The welcome page by default after logging in:
o Company search
o Contract choice
o Homepage
o Messages
o Portfolio
Default Portfolio View:
o All activities
o Insurance
o Information
The display of the contents of the portfolio by default (yes / no)
The country selected by default can be chosen from the drop-down list. The chosen country will
appear by default each time you go to the search page.
The boundaries for the @rating credit opinion notifications
o Upper bound for the @ rating credit opinion (X, NR, R, @, @ @, @ @ @ or @ @ @ @ )
o Direction of change (downward, upward or both)
The boundaries for the DRA notifications
o Option for DRA notifications (by segment, by DRA or no notification). If notification by segment
is selected, a notification will be sent to you only when the change of DRA implies a change of
notification segment. The notification segments correspond to the following DRA intervals: 0-3,
4-6 and 7-10.
Claims notifications
o Do you want to receive Claims notifications: YES/NO
Click on “Save changes” in order to validate you choices which will be effective immediately.
3.3.3 Password
An initial password is provided when you subscribe to Cofanet. On your first connection, you are
required to change this password. You can subsequently change your password at any time you are
connected to the application.
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You cannot use any of the previous 10 passwords, and the following rules must be respected:
The password must be exactly six digits (e.g. 497325)
A circular password is not allowed (e.g. 123456, 901234, 012345)
The same digit used three times consecutively is not allowed (e.g. 122234)
If the same digit is used three times it must be separated by at least two other digits (e.g.
122342)
Click on “Validate” in order to validate the changes which will be effective immediately.
3.3.4 Your details
Under the last tab, you are able to update your personal details such as your tile, surname, first name, email address, telephone and fax number. However, please note that this information is only displayed
within Cofanet and is not integrated into our main systems.
Should you wish to modify this information in our main systems please liaise with your local
representative.
Click on “Save changes” in order to validate the changes you made.
3.4 Your user fields
Please refer to the dedicated chapter for more information.
3.5 User guide
The online help facility allows you to see in detail the various products and features available through
Cofanet. You can view it on-line, download it or print it.
3.6 Current version
The “Current Version” option available in the “Help” menu details the current version of Cofanet.
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4. COMPANY SEARCH
This function can be accessed by clicking on “Search” in the menu bar. It allows you to search for a
company by different criteria, as detailed below. The screen is divided into different boxes allowing
searches using specific criteria.
4.1 Search by company name
For an initial company search, you should enter the following details of the company:
The country (the country that appears by default can be specified via the “Options” menu)
All or part of the company name
Other optional fields:
address
postcode
region / state
town
In general, to find the company you are looking for you just need to enter the company name.
Search strategies:
To show secondary or branch addresses in the list of results, click on the checkbox to deactivate the
option “Main establishment only”
To have a more flexible search, click on the checkbox to activate the option “Phonetic search”
Click on the “Search” button to start the search; you will then see your search results.
4.2 Search by Identifiers
This function allows you to search by different identifiers so you should use the appropriate box
accordingly.
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4.2.1 Search by EASY Number
The EASY Number is a 14 digit number for the main establishment (registered address or Head Office)
and 19 digits number for a branch. You do not have to put the preceding zeros: the field will be
automatically completed if there is less than the required number of digits. Click on the “Search” button
to start the search.
4.2.2 Search by Legal Identifiers
First make sure that the correct country is selected
Select the type of identifier from the drop-down options (some countries can have more than one
identifier)
Enter the value of the identifier of the company
Finally, click on the “Search” button to start the search; you will then see your search results.
4.2.3 Search by Coface Reference
The Coface reference (also known as CRS number) is composed of 9 digits: the first 3 digits identify the
country and are followed by a 6 digit number which uniquely identifies that company.
First make sure that the correct country is selected : the country code will be automatically updated
Then enter the reference of the company
Finally, click on the “Search” button to start the search; you will then see a new screen with your
search results.
4.3 Search by manager name or phone number
The search by manager name or phone number is only available when searching for companies in
France, which is why it is not possible to select the country.
4.3.1 Manager name
You must enter as a minimum:
The surname of the manager.
The following fields are optional:
first name
Date of birth : the format should be year / month / day, and you must enter at least the year
The search strategies (“main establishment only” and “phonetic search”) can be used: see description in
chapter 4.1
Click on the “Search” button to start the search; you will then see a new screen with your search results.
4.3.2 Phone Number
You must enter at least the 10 digit phone number of the company you are looking for.
The search strategy “main establishment only” can be used: see description in chapter 4.1
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Click on the “Search” button to start the search; you will then see a new screen with your search results.
4.4 Search results
On this page, you will find the results of the company search. The search engine will provide a list of
companies matching your criteria.
For each company found the following fields are displayed:
Company name
Business activity (code and label)
Company address
Type of establishment (headquarters or branch): the branches are grouped under the headquarter
If the company you are looking for is displayed in the list returned by the search engine, click on the
company name to access its details.
If the company is not displayed in the list, click on the link to “extend your search” located at the bottom
of the screen or click on the link “Extend search” available in the “Search Actions” box. This option is not
available when searching for companies in France and Japan as the first search is already extended.
Should you choose to continue your search; another set of companies will be displayed on the page:
If the required company is displayed in the search results, click on the company name to access its
details.
If the company you are looking for is not displayed in the search results, click on the link “Create
Company” which can be found at the bottom of the screen or in the “Search Action” box. This will
open a new screen that will allow you to create the company in our database.
Or you may try searching the company with different criteria by going back on the search page using
the link “Update current search «that is available in the “Search Action” box.
4.4.1 The multi-contract search
From the result screen, you can access the “multi-contract” search. This search allows you to view
current products on the company sought for all contracts attached to your subscription.
4.5 Creation of a Company
A new screen will appear after having clicked on the “Create company” link from the search results
screen. On this page, you can enter the details of the company that you could not find in our database.
The system automatically completes the form with the search data. You can modify them if needed.
4.5.1 Entering data
The data below, and indicated with a *, are mandatory:
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Company name
Address
Town
Postcode
Region/State
Country
To enable us to process your request efficiently, it is highly recommended that you also provide:
The telephone number
The fax number
The legal identifier
After having entered the information, click on « Next » to order the required product. You must request
a product in order to get the company created.
Product request
The “Company details” screen displays the information you have just entered and allows you to order
one of the following products (depending on your contract) from the menu on the left:
Credit Limit
@rating Credit Opinion
DRA
CreditAlliance Business Report
You will be notified of the result of your application via a message on your Cofanet Homepage and on
the Messages page.
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5. PORTFOLIO - LIST OF COMPANIES
5.1 Presentation of the Screen
The screen is divided into 4 parts:
Views
Filters
Company Listing
Actions
5.2 Views
Depending on the contract you have with Coface, you will have access to a number of views of your
portfolio:
Information
Credit Insurance
Debt collection
All activities
A view allows you to filter your portfolio by various business lines so that only products corresponding to
that view are displayed (i.e. if “Information” is selected only Information products are displayed). There
are also a number of specific predefined filters, functions and actions available for each view.
Note: if your contract has only one type of product (for example “Insurance”) the views are not available.
5.3 Filters
You can use the filters provided to optimise the view of your Portfolio. These will be specific to the view
you have chosen, so the “Insurance” view will have slightly different filters than the “Information” or
“Debt collection” view.
The following filters are available for all views:
Country
Company name
Legal identifier
User fields
Outstanding amount
Product
Value
Status
Date
The “insurance” and “all activities” views proposed the following additional filter:
DRA
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The filters cannot be combined, which means that if for example you filter on a country, then filter by
product, the results will only include the companies containing the specified product but for all the
countries.
To remove the filter, click on the link “Reset filter” that is located directly under the box for the filters.
The complete list of companies in your portfolio will then be displayed.
5.3.1 Filter by country
The Portfolio displays all companies in all countries by default.
The drop down list contains all the countries where you have requested a product; to view a particular
country select it from the list and click the “Filter” button.
5.3.2 Filter by company name
This option allows you to find a specific buyer in your Portfolio by searching for it by the name.
To search by company name you must first choose the criterion "starts with", "equal" or "contains" then
enter all or part of the company name (depending of the chosen criterion) that you want to filter and
click "Filter" button.
5.3.3 Filter by legal identifier
This option allows you to search for a company using its legal identifier.
1. Select a country
2. Select a legal identifier type
3. Enter the legal identifier
4. Click on the “Filter” button
5.3.4 Filter by user fields
This option allows you to filter the Portfolio using your user fields. There are 2 user fields set up by
default: “Outstanding amount” and “Customer reference”. However you can create up to 5 more user
fields which can then be used in the filter.
1. Select a user field from the list
2. When filtering by amounts, select an operand
3. Enter the value or letters by which you would like to filter
4. Click on the “Filter” button
5.3.5 Filter by outstanding amount
This option allows filtering companies according to their outstanding amount that you have previously
filled.
Enter the minimum and maximum outstanding amount between which you want to filter and click the
button "Filter" to apply the selection.
5.3.6 Filter by DRA
In the “insurance” or “all activity” view, this option allows filtering companies according to their DRA.
You can filter by DRA between 1 and 10 using the drop-down lists.
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Click the "Filter" button to apply the selection.
5.3.7 Filter by product
This option allows you to filter the portfolio to show the companies with a particular product, e.g.
@rating, credit limit. All you have to do is choose a product from the drop down list and click on the
“Filter” button.
5.3.8 Filter by value
This option allows you to filter companies by specific amounts or using @ratings.
5.3.8.1 Filtering by amounts
This filter is available for the following products:
Credit Limit
Customised Credit Opinion
Debt Collection
TopLiner
1. Select a product from the list.
2. Enter the values that you would like to filter between in the “From” and “To” boxes.
3. Click on the “Filter” button.
5.3.8.2 Filter by @rating
This filter is available for the following products:
@rating Limit
@rating Credit Opinion
1. Select a product from the list
2. Choose the @rating value you would like to filter by
3. Click on the “Filter” button
5.3.9 Filter by status
This option allows you to filter the companies by their status. The status will depend on the product:
o Agreed
o Partially Agreed
o Reduced
o Under Withdrawal
o Under Cancellation
o Opened
o Refused
o Expired
o Closed
o Cancelled (by Coface)
o Rejected
o Cancelled
o Pending
o Withdrawn
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Information Report
o Delivered/Read
o Delivered/Not read
DRA
o Open
o Closed
Click on the “Filter” button.
5.3.10 Filter by date
This option enables you to filter the companies between dates.
1. Select the type of date from the list displayed:
Request date
Effective date
Decision date
End date
2. Enter the “From” date and the “To” date
3. Click on the “Filter” button
5.4 List of Companies
The list of companies is displayed in the form of a table with columns that vary depending on the view
selected. Above this table you will see displayed the total number of companies on the page and the
total number of companies in the Portfolio; if a filter has been used, the number of filtered companies is
displayed.
The number of companies displayed per page can be customised in the “Options” menu. Each company
is displayed on one line and can have one or more products attached.
By default the following columns are displayed:
Company name: contains the company name and address. For Japanese companies, the
company name is either displayed in Japanese or in English, or both in Japanese and in English.
If you put your mouse over the flag, the country name will appear.
Legal identifier: displays the name of the identifier and the value
Customer reference: this is your internal reference for the company
Product : the name of the product
Position : either an @rating or an amount
Status : the status of the product (agreed, pending, refused, …)
Date : date of the decision or request
In the List of Companies, all limits delivered with specific clause(s) or guarantor(s) are identified with a *
in the column Status. A warning message refers to this *:
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The * is also displayed on the limits figuring into the Company Details:
To see the detail related to the *, you have to select the Credit Limit view:
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5.5 Sort Function
By default, the portfolio is sorted in chronological order from the most recent to the oldest.
You can also sort the Portfolio by clicking on one of the following column headings:
Company name : companies are sorted in alphabetical order
Legal identifier : companies are sorted in ascending order by number
Date : reverts to the default order
5.6 Navigation
To move between pages in the portfolio, click on the arrows and numbers that are directly above and
below the Company listing:
Click on the:
Left arrow to go to the previous page,
Right arrow to go to the next page
A number to go to a specific page
5.7 Actions
The Actions are shortcuts to specific functions; this means that you can access them without having to go
through the menu bar. The actions available depend on the view selected and the type of contract you
have.
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From the “Insurance” view, you will find the following links:
Notify an unnamed overdue: this allows you to make an initial notification of an overdue
account on an unnamed company
Follow-up on claims: this is where you can update us on your notified overdue.
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6. COMPANY DETAILS
To view the « Company Details » page, click on the company name from one of the following pages:
“Search results”
“List of companies”
“Messages”
The Company details screen is divided into 2 parts:
On the left hand side: a menu containing the list of products available (this varies depending on
your contract)
In the centre of the page: this information depends on the product you have selected
6.1 Summary
The following boxes are displayed:
Company: details of the company, name, address, identifier, etc.
Products requested : products ordered on this company
DRA
@rating credit opinion: @rating of the company
Renewal : ability to delete debtors from the portfolio from the renewal date of the contract
Customer details: your user fields for the company
Actions
To access a product, click on the product name, either from the menu on the left, or in the box
“Product(s) Requested”.
6.2 @rating Limit / Credit Limit
6.2.1 Initial limit request
To request a limit on the company, click on the “Limit” link from the menu on the left. A link “Request a
Limit” will then be displayed in the “Actions on Product” box. Click on this to request cover; two
scenarios are then possible:
An @rating limit is immediately given to you. If this is not sufficient and you need a higher
amount of cover, you can request a credit limit by clicking on the link “Transform into a Credit
Limit”.
You can also request a fax confirmation of the cover.
Or if we are unable to give you an @rating limit, then you will need to request a credit limit in
order to be covered. As soon as your credit limit request is submitted, it is sent to the Coface
underwriting department who will analyse the request.
We will notify you of the decision:
o Via the Cofanet “Messages” screen
o By fax, by mail or by email (according to the media chosen on your contract)
o On the portfolio page, the status of the request is updated
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o
On the company details screen, the “Product(s) Requested” box is updated with the new
status of the limit
6.2.2 Details of the limit
To access the screen displaying all the details of the current limit:
From the portfolio, click on the name of the product in the “Product” column
From the company details screen, click on the name of the product from the menu on the left or
in the section “ordered products”
Once on the product details page, the information relating to the limit is displayed:
For @rating limits:
o Status of the limit
o Decision date
o Request identifier
o @rating given
o Amount corresponding to the @rating
o Request date
o Effective date
o End date
o Customer reference
o History
For credit limits the fields displayed by default are as follows:
o Status of the limit
o Decision date
o Request identifier
o Amount requested
o Amount agreed
o Request date
o Effective date
o End date
o Payment terms (by default as defined in the contract)
o Guarantors (optional)
o Clauses (optional)
o Risk type
o Contact
o Underwriter comment (optional)
o Customer references
o History
Some limits can have different covered amounts with specific dates between which those amounts are
valid. Those types of limits are split into periods and are displayed using a table giving the amount
covered by the limit, the effective date and the end date of each period.
The bottom box, “Actions” gives you access to functions available on the product:
For @rating limits:
o Transform into a credit limit: if you want to request a specific amount
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o Cancel cover: to cancel the @rating limit
For credit limits:
o Modify: if you want to request a higher/lower amount
o Transform into an @rating limit
o Delete: to cancel the limit
Note: some credit limits can have a decision with a temporary amount or an end date. In those cases,
when the temporary amount or the limit expires, you will be notified via the “Messages” screen.
6.2.3 Modify the limit
You have the option to obtain cover for a higher amount.
When requesting a limit, the following fields are compulsory:
Amount: the amount you would like to be covered for
Payment terms
Optional fields:
Minimum amount
Client code: this field is also used as the customer reference (user field)
Guarantor number: the 10 digits number entered must be a Coface reference entered as follows:
o Coface country code: 3 digits
o Followed by a space
o Followed by the Coface number: 6 characters
If you would like to obtain the guarantor number, you may use the “Search” function described
previously.
Comment
6.2.4 Transformation of the limit
At any time, it is possible to transform an @rating limit into a credit limit or vice-versa. These options are
available in the “Actions on Product” box.
To request an Express Credit Limit, you must first cancel the current limit.
6.2.5 Deletion of a limit
Whether it’s a credit limit or an @rating limit that you have requested, you can cancel it at any time
(except refusals). To do this, go to the Company Details screen and click on the “Delete limit” link
available in the “Actions on Product” box.
Once deleted, the company stays in the portfolio for 2 years. This enables you to notify an overdue
account on the company even after the deletion of the limit.
6.2.6 Update of the limit
In the event of an update by Coface:
decisions or modifications to credit limits
modifications to @rating limits
You will be automatically notified through the messages screen of Cofanet and by fax, mail or email
(according to the media chosen in your contract) for the downgrades.
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Note: where a credit limit decision has been given, this will always override that of the @rating credit
opinion. Where the @rating credit opinion becomes higher than the credit limit delivered, you can either
request a credit limit for the amount corresponding to the new @rating or transform the credit limit into
an @rating limit.
6.2.7 Link to PDF notification
On the decision screen, a link will be available in order to display the PDF notification.
6.2.8 History of the limit
The history of cover for a company can be accessed from the section “action on products”: a new page
listing any previous credit limits or @rating limits you have had will be displayed.
6.2.9 Notification of overdue account
To declare a non-payment of debt on the current company, click on the option “Overdue Accounts”
available in the menu on the left of the screen. If you access the notification of overdue account via the
“Portfolio” menu bar, you will have to identify the company again. On this page, you will be guided
through all the steps you must follow and you will find a link to notify Coface of an overdue account.
6.3 TopLiner limit
The TopLiner limit is a product aimed at completing the insurance offer.
Its main features are:
Additional guarantees attached to the standard policy
Same parameters than for classic credit limits
Flexibility on amount and duration
Expert pricing revealing the quality of risk
Online purchase in Cofanet
6.3.1 Menu
If the TopLiner Limit is available on your contract, the link to order it will appear on the product list on
the left of the company detail screen.
6.3.2 General rules
The TopLiner limit is proposed when there is a refused, cancelled or reduced credit Limit on a debtor and
when the product is set on your contract.
When a TopLiner limit is ordered, only the action “update” is available in Cofanet for the TopLiner
product. The elementary Credit Limit is independent of the TopLiner product, it can be deleted, reduced
… but it can't be moved to a @rating limit.
The order is allowed only if the user has the corresponding right. Each TopLiner limit is linked to an initial
refused, cancelled or reduced Credit Limit product.
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The order page contains the following information:
The Start date of the product: a read only field filled by default with the current date
The request amount and the currency of the initial Credit Limit: read only field
The agreed amount and the currency of the initial Credit Limit: read only field
The complementary amount: free textbox. The currency is by default the one of the initial Credit
Limit
The duration of the TopLiner limit: a free text box
The validation of the order launches a first control on the two filled textboxes before submitting it:
The request amount: minimum and maximum values are checked. If the requested
complementary amount isn't included in this interval, the form isn't validated and an alert
message is displayed. This field is mandatory.
The minimum duration of the product is 30 days and the maximum value is 90 days. If the filled
value goes beyond this interval, the form isn't validated and an alert message is displayed. This
field is mandatory.
The validation of the data creates a request and submits it to the Coface risk system. The decision can
then be rejected or agreed.
Certain TopLiner requests are rejected before the automatic underwriting process can be launched.
A popup message informs the user in case of automatic refusal, which can be either due to the
request parameters entered by the user or a general refusal for transaction regarding the buyer
in question.
A validation button “ok”, when the user validates this step, he is redirected to the company
detail page.
If the TopLiner is agreed, a popup is displayed with:
The requested amount
The validity period accepted
The agreed amount with its currency
The invoiced amount of the TopLiner limit with the invoiced currency
A list of actions:
o Agreed: the order is saved; you are redirected to the TopLiner limit detail page.
o Refused: the refusal is saved, you are redirected to the company detail page
o New simulation: The refusal is saved, the previous entered values are kept and you are
redirected to the TopLiner limit order page.
6.3.3 Product detail and Company detail pages
Please see the chapter dedicated to the details of a credit limit.
6.3.4 TopLiner history
The TopLiner history is accessible from the TopLiner product detail, by clicking on “History” at the
bottom of the page. The history gives a summary of all TopLiner limits ordered on the selected buyer.
The following details are displayed in the table:
The request date
The requested amount
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The agreed amount
Decision status
The validity period
The TopLiner premium
The TopLiner history is available as soon as a TopLiner request is displayed, regardless of the decision
status and covers a 2 year span. The TopLiner history can be printed but not exported.
6.3.5 Notifications
When a TopLiner has been granted, a notification is generated: “Your TopLiner on this company has
been granted on the dd/mm/yyyy.”
5 days before the end of the TopLiner coverage period, the user will receive a notification in his Cofanet
mailbox saying “Your TopLiner limit will end on dd/mm/yyyy”
6.4 Express Credit Limit
The express credit limit allows you to be covered on a company according to the limit and the insured
percentage defined in your contract (the availability of this product depends on your contract). This
product is available from the company details screen, by clicking on the “Express Credit Limit” link
displayed in the menu on the left.
For Express Credit Limits the fields displayed by default are as follows:
o
o
o
o
o
o
o
o
o
Status of the limit
Decision date
Request identifier
Request date
Effective date
End date
Customer reference
Display of Decision codes on cancelled ECL (optional. Depends on the country profile)
Display of Underwriter comments on cancelled ECL (optional. Depends on the country
profile))
The actions available for this product accessible from the “Actions on product” box are:
Request an express credit limit: only available if no other limit already exists on the selected
company
Transform into an @rating limit: available on agreed or refused limits
Delete express credit limit: available only on agreed limits
The history of the limits is accessible from the section “action on products”:
Note: if an Express Credit Limit has been refused, you will not be able to reapply until a year later.
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6.5 @rating Credit Opinion
6.5.1 Description of the @rating credit opinion
Coface’s @rating solution is the first worldwide information, rating and insurance system for commercial
risk. The @rating credit opinion offers an immediate evaluation of the risks associated with the nonpayment of trade debt.
5 levels of rating evaluate reliable companies and inform you of the level of exposure that could be
accepted on a particular company. The values corresponding to the @ratings are defined in your
contract and may be accessible in the “contract details” option of the “contract” menu; providing that
this feature has been activated for your account.
@rating is designed to evaluate a company's ability to repay its commercial debt. It gives a very clear
assessment, using 7 classifications:
@@@@: corresponds to a company with an @rating Quality label and on which we can agree a
credit limit for a higher amount than the @@@@ value. It indicates the best credit rating and
the strongest ability to repay commercial debt on time.
@@@: indicates a better credit rating and a stronger ability to repay commercial debt on time.
@@: indicates a good credit rating and a satisfactory ability to repay commercial debt on time.
However, the margin of security is not as wide as in the case of the best credit rating.
@: indicates a reasonable credit rating with an adequate capacity for debt repayment.
R: indicates a minimal rating has been established.
NR: rating not established. We do not have enough relevant information to give an @rating. To
be covered you must apply for a credit limit.
X: indicates an element of weakness.
6.5.2 Request an @rating credit opinion
An @rating credit opinion can be requested by clicking on the “@rating Credit Opinion” link displayed in
the menu on the left. Once in the product details page, click on the link “Request an @rating Credit
Opinion” available in the “Actions on Product” box.
The confirmation screen displays the decision date and the @rating notation. However, where Coface is
not able to give you an @rating credit opinion, we will obtain further information and once an @rating
credit opinion is available, you will be informed of it through the “Messages” screen.
6.5.3 View the @rating credit opinion
If an @rating credit opinion is requested on a company, the @rating is displayed on the following
screens:
Portfolio: in the “Position” column
Company details: in the “Product(s) requested” box and in the “@rating credit opinion” box
@rating credit opinion details: you will find the status, the decision date, the effective date and the
end date as well as the request identifier, the @rating notation, the amount corresponding to the
@rating notation and the customer reference.
6.5.4 @rating credit opinion with monitoring
Depending on your contract with Coface, you may have the option to monitor the @rating credit
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opinion of a company. You will then receive any updates to the @ratings through the “Messages”
screen; new @ratings are automatically updated in your portfolio.
It is also possible to stop (and restart) the monitoring of the @rating at any time by using the options
provided in the “Actions on Product” box.
6.6 Customised Credit Opinion
This product is available subject to your contract. It allows you to obtain an opinion on a specific amount
that is above the value of the @rating credit opinion.
This function is available for all the companies with an @rating credit opinion and is monitored
constantly by our underwriters.
6.6.1 Request a customised credit opinion
To request a customised credit opinion, click on the “Customised Credit Opinion” link displayed in the
menu on the left. Once on the product details page, click on the link “Request a Customised Credit
Opinion” available in the “Actions on Product” box.
You will then be asked to enter the amount and the customer reference if any. Click on the “Validate”
button to submit your request.
Your request will then be sent through to our underwriting department and you will be notified of the
result once the decision has been made.
6.6.2 View the customised credit opinion
If a customised credit opinion is requested on a company, the credit opinion is displayed on the following
screens:
Portfolio: in the “Position” column
Company details: in the “Product(s) Requested” box
Customised credit opinion details: you will find the status, the request identifier, the decision date,
effective date and end date, the amount requested, the amount agreed and the customer
reference.
6.6.3 View of the DRA
The DRA of the debtor company is displayed in the Company Detail screen.
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6.6.4 How to transform a CCO into a CCL
It is possible to transform your CCO into a CCL, with the following conditions:
-
Your contract contains both the products CCO and CCL with the same country coverage
You do not have an existing CCL, ECL or Rating Limit with the status “Agreed” on the debtor
company for the concerned contract.
You do not have a CCL, ECL or Rating Limit “Pending request” on the debtor company for the
concerned contract.
If these conditions are fulfilled you can:
•
•
•
Select the CCO that you want to transform (except status refused)
Go to “Actions on product”
Select “Transform into a credit limit”
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The screen “Order product : credit limit” is displayed.
Some fields are already prefilled with values coming from the CCO.
•
•
•
•
•
•
•
Start date = Current date. Cannot be modified.
End-date = The field is prefilled with the end-date as figuring on the CCO (if existing). This date
can be amended, but only prior to the initial end-date.
Amount = The field is prefilled with the decision amount of the CCO. It can only be amended to
a lower amount.
Currency = The currency is the one belonging to the CCO.
Customer reference = If a customer reference exists on the CCO, the field is prefilled, though it
can be amended or deleted.
Order reference = If an order reference exists on the CCO the field will be prefilled, but can be
amended or deleted.
If a comment figure on the CCO it will not be taken over. However, the field can be amended.
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After completing the “Order product : credit limit”, validate the request with “Confirm”, or leave the
transformation process, by clicking “Cancel”.
It is not possible to add a guarantor during the transformation process. If you want to add a
guarantor to the CCL, you have to create a modifying CCL request in a second step.
6.6.5
Transformation process
The requested amount is agreed instantly and entirely; thus the CCL will be in status “Fully agreed”, even
if you have requested a lower amount than figuring on the initial CCO.
Once the CCL underwritten, the CCO will be in status “Withdrawn”.
It is not possible to transform a CCL into a CCO.
After transformation, you will receive a message into your “List of Messages” :
6.7 Business Report
6.7.1 Order a report
From the company details screen, a link “CreditAlliance Report” is available from the menu on the left. If
you click on this link you will access the page allowing you to order a report.
The report may be available immediately or a fresh investigation may be required.
In both cases, you will need to select a language and a format for the report.
Click on the “Order” link in the “Actions on Product” box to submit your order.
Where a fresh investigation is required, you have to select the delivery mode (interface, fax or e-mail)
and the delivery speed (optional: customer reference). As soon as the report is delivered, you will be
notified via to the “Messages” page of Cofanet.
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6.7.2 View a report
If the report is available, the request date, the reception date and the status of the report are displayed
as well as its reference.
The options available when you are on the product details page are:
View the report
Order a fresh investigation
Consult the history of the report ordered
6.7.3 Export a report (in PDF format)
Once the report is available, you can choose to export it in a PDF format by clicking on the link provided.
You will need the software Acrobat Reader if you want to view the report exported.
6.7.4 Delete a report
If you do not want to keep the report in the portfolio, you can click on the link “Delete report” provided.
This will remove the company from the portfolio if there are no other products on the company.
6.8 DRA: Debtor Risk Assessment
The DRA measures the probability that a company will default over a 12 month period. It predicts the
likelihood of the business having difficulty surviving as a trading entity.
All relevant factors are condensed into an objective and powerful DRA.
The DRA is the combination of proven statistical methods, as well as input from a risk analysts and field
investigators.
The DRA is automatically updated as new relevant data is entered in our database
6.8.1 Order a DRA on an information contract
The DRA can be ordered by clicking on the DRA" link displayed in the menu on the left. Once on the
product detail page, click the link "Request a DRA" available in the "Actions on product" section.
The confirmation screen displays the date of decision and the DRA. In the case where Coface is not able
to issue you a DRA, we conduct an audit of the company and you are notified of our decision in the
Cofanet mailbox.
If you already have a DRA on the selected company: the DRA and the issuing date are reminded. You can
also order a new DRA if any.
6.8.2 View a DRA on an information contract
The DRA is displayed on the following screens:
Portfolio: in the "Position" column
Detail of the company: in the "Product requested" and "DRA" boxes
Detail of the product: status, request date, decision date, effective and end date, the identifier
of the request, the DRA and the customer reference are displayed
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6.8.3 Monitoring DRA on an information contract
If your contract gives you access to the product DRA with monitoring, you will then be able to order it via
the company details page. Once under monitoring, you are notified of the DRA updates in the Cofanet
mailbox and the portfolio is automatically updated.
You can also stop and, if necessary, restart the monitoring of the DRA using the proposed actions for the
product.
6.8.4 DRA on an insurance contract
The DRA is displayed as an attribute of the decision for all debtors on which you have an active decision
(granted or denied).
The DRA displayed is the DRA linked to the decision:
DRA of the debtor or
DRA of the best guarantor (if decision with guarantee) or
Country assessment (if the decision is given under political risk)
If you have information and documents that can help us to revise one of our DRA-buyers, you can
contact us using the procedure you will find in Cofanet
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7. HISTORY OF REQUESTS
A sub-menu “history of requests” is available for all contracts under the menu “Portfolio”.
7.1 General rules
The feature retrieves all requests or declarations (all kind of credit insurance and information products
as well as the notifications of overdue accounts) and all request actions (company addition, deletion,
update, product transformation…)
The retrieved requests are those having following status:
Produced
Cancelled
Rejected
Pending
Only requests that have been made within the month are listed in this screen.
The sorting is on the date is by default, in a reverse chronological order.
The exported or printed list is the current displayed list. i.e.:
If a filter is applied, the filtered list is exported/printed
If the list is sorted, the sorted list is exported/printed
The list of requests displays the following values:
Request date (date and time)
User Identifier, either:
o user_ID for subscribers or
o “External request” for internal users
Country (with a flag) + Company name
Easy number of the debtor
Legal identifier
Customer reference
Product name
Request status with the same colour code than in portfolio:
o Green = produced
o Red = cancelled or rejected
o Orange = pending
Request Identifier
You can sort the list on the following columns:
Date
User Identifier
Company name
The following filters are available:
Country (please see chapter dedicated to the portfolio filters)
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Company name (please see chapter dedicated to the portfolio filters)
Identifier (Easy number, Coface reference or legal identifier; please see chapter dedicated to
the portfolio filters)
Request Identifier: this field is a free textbox
User field(s) (please see chapter dedicated to the portfolio filters)
Product type (please see chapter dedicated to the portfolio filters)
Date (please see chapter dedicated to the portfolio filters, only on requested date)
Request status (dropdown list with the following status: produced, cancelled, rejected or
pending)
User Identifier: this field is a free textbox
If a filter is applied, the following sentence is displayed: "The portfolio displayed has been filtered by ….
»
If a filter is applied, a link allows resetting the filter.
The number of requests per page is the same as the Number of companies per page defined in the Tool's
option parameter. A pager is displayed if there is more than one page.
The number of returned requests is the same as in portfolio view. A message gives the total number of
finding requests and the number of requests displayed if they are different.
Each Company name is a link to the company detail page.
In the action box, the following actions are available:
Print the list of requests
Export the list of requests in PDF format
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8. MESSAGES
From this page, accessible directly from the menu bar, you are informed of all the decisions taken off
line, of any changes to existing limits in your portfolio and of the delivery of business reports for all
contracts available under your user code.
8.1 List of Messages
The messages are listed in the form of a table:
Importance : Messages with an importance “high” are displayed with a red exclamation mark.
Status : an icon indicates the status of the messages (read or unread). You can click on the icon to
change the status
Company name / Customer reference : clicking on the name takes you to the company details
screen
Type of message : the type of product (insurance, information or debt collection)
Date: the date the message was received. All the messages, both Read and Unread, are sorted in
chronological order from the most recent message to the oldest
Subject : a summary of the message; click on cross to see further details when the messages is on 3
lines or more
The first column contains a checkbox that you can select in order to delete messages.
The last column contains the actions available for the message (export to PDF, print).
For your information, messages you have read are displayed for 1 month, unread messages stay
available for 3 months.
You can delete messages at any time by clicking on the appropriate link in the action box at the top right
of the screen.
8.2 Filters
The filters allow you to display certain types of messages:
8.2.1 Filter by status
This filter allows you to display:
All messages
Unread messages
Read messages
You can choose the status from the drop-down list. Click on “Filter” to display your results.
8.2.2 Filter by importance
This filter allows you to display:
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All messages
Messages with an importance “Normal”
Messages with an importance “High”
8.2.3 Filter by type
This filters the messages according to their category:
All types
Management
Information Products
Insurance Products
Just choose an option from the drop-down list. Then click on the “Filter” button to get your results.
8.2.4 Filter by date
To display only the messages received on a specific date, please select the filter criteria (equal, less than,
less than or equal to, superior to, superior or equal to or include between) and enter the date in the
format “day / month / year» and click on "Filter” button.
8.2.5 Filter by product
The criteria available are as follows (depending on your contract and profile rights):
All products
DRA with monitoring
DRA without monitoring
Express Credit Limit
Credit Limit
TopLiner
TOD
Balance Sheet Declaration
@rating Limit
@rating credit opinion
@rating credit opinion with monitoring
Customised credit opinion
CreditAlliance report
Just choose an option from the drop-down list. Then click on the “Filter” button.
8.2.6 Filter by contract
If there is more than one contract attached to your user code, it is possible to display the messages
corresponding to just one contract. All you have to do is select a contract from the drop-down list and
click on the “Filter” button.
8.2.7 Filter by country
Just select a country from the drop-down list and click on the “Filter” button in order to see the list of
messages on companies that belong to that country.
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8.2.8 Filter by legal Id
This option allows you to find a message on a specific company
Select a country from the drop-down list
Enter the value for the default legal Identifier displayed
click on the “Filter” button
8.2.9 Filter by customer reference
Just select your client reference for the company you are looking for from the drop-down list and click on
the “Filter” button in order to see the message that belong to that company.
8.3 Actions on the list of messages
The actions available from the “messages” screen are as follows:
Print / Export to PDF all messages
Print / Export to PDF selected messages
Delete message(s)
Export all messages to XLS
Access to contextual help on this feature to Userguide
8.4 Message detail
By clicking on the company name of the debtor from the list of messages you are redirected to the
company detail of the debtor.
If the message does not concern the selected contract, you may choose to be switched on the portfolio
concerned by the message.
In case of a message regarding a claim update, you will be able to click on the message and access
directly to the claim.
8.5 Delete a Message
From the list of messages: tick the check box corresponding to the message you would like to remove,
and then click on ”Delete Message(s)” in the “Actions” box.
It is also possible to delete several messages at once, either by selecting them one by one, or by checking
the box at the top or at the bottom of the list “Select/Deselect List”.
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9. ANALYSIS
This feature allows you to obtain a real-time snapshot of the distribution of credit risk in your portfolio
according to the @rating level and outstanding balance of each trading partner. It can be accessed by
clicking on the “Analysis” option of the “Portfolio” menu or by clicking on the
icon displayed in the
“Actions” box on the “List of Companies” page.
9.1 Portfolio Analysis Specification
This page allows you to customise your portfolio analysis with the following criteria:
Contract : if you have access to more than one contract, you can choose which one to use
Type of analysis (rows) :
o By country : choose either all countries or a specific country
o By outstanding amounts: the brackets can be customised by clicking on the “Setup
Outstanding Amounts” link in the “Actions” box
Type of analysis (columns): this will be @ratings for Globalliance contracts
9.2 Outstanding Amounts Specification
From this screen it is possible to set up the brackets that will be displayed in the table for your analysis
by outstanding amount.
You may input up to 10 brackets (the first bracket is completed). The “Final Value” is automatically
calculated.
To validate your brackets, click on the “Save” link in the “Actions” box.
Finally, click on the “Back” button to go back, either to the Portfolio Analysis Specification, or the
Portfolio Analysis depending on where you came from.
9.3 Portfolio Analysis
The portfolio analysis may take a few moments to generate. It gives you access to 4 matrices that can be
viewed by clicking on the corresponding tab:
Company: distribution by number of companies
Amount: distribution by cumulated outstanding amounts
% of companies: distribution by number of companies in percentage
% of amounts: distribution by cumulated outstanding amounts in percentage
Each matrix offers a distribution by level of @rating notation (columns) and either by country or by
outstanding amounts (rows) depending on what has been selected in the specification. You therefore
have a global view of the credit risk in your portfolio thanks to the @rating credit opinion attached to
each company.
47
This analysis is also a powerful tool to analyse the risk zones that interest you. Each cell of the table can
be clicked on to access the list of companies in that bracket.
It is also possible to generate a graph (in the form of a pie chart) based on all or part of the selection of
the analysed portfolio. The graphs are dated and can be exported (in a PDF format), which allows you to
build up an analysis over a period of time.
The functions on this page allow you to go back to the portfolio analysis specification page and to the
outstanding amounts specification page.
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10.PORTFOLIO ANALYSIS
This feature gives a consolidated view of the portfolio by DRA. It also provides the history of average
credit risk for each contract attached to your subscription.
This feature is accessible by clicking the “Portfolio” / "Portfolio Analysis" menu.
10.1 Analysis
The display of DRA analysis may take a few seconds before being generated. The analysis is performed
on the selected portfolio of contract in the banner header.
This analysis takes into account only credit insurance products (Credit Limits, @rating Limits Express
Credit Limits) whose status is granted or refused. Information products as well as the decision with a
status deleted, cancelled or expired are not part of this analysis
The Analysis screen gives you access to a matrix that can be viewed by clicking the tab:
View by DRA: distribution in number of companies and in risk exposure according to their DRA
Actions available on this page allow you to print or export the current analysis.
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10 BIS. WEIGHTED ASSESSMENT OF PORTFOLIO
The Weighted Assessment of Portfolio value corresponds to the sum of approved amounts weighted by
the sum of the DRA/total approved amounts. It gives a quick assessment of your portfolio.
The Weighted Assessment of Portfolio is displayed in the Portfolio Analysis screen. The “Portfolio
Analysis” screen is divided into 3 parts:
• Weighted Assessment of Portfolio
• Portfolio analysis
• History
10 bis.1 Weighted Assessment of Portfolio
The Weighted Assessment of Portfolio (“WAP”) is displayed in the form of graduated scale. This scale
goes from 0 to 10 (0.5 in 0.5 scale).
If the WAP is not known the graduated scale is not displayed. Only the value “NS” (non-scored) is
displayed.
10 bis.2 Portfolio Analysis
The result of the analysis is presented as a table. The table is built as follows:
• The lines are the number of decisions and the Risk Exposure
• The columns are the DRA
• The final column gives the total risk exposure and the total of decisions.
10 bis.3 History
The history graph is displayed with a double scale. The two data available in this section are:
• The history of the Risk Exposure
• The history of the Weighted Assessment of Portfolio.
A table is also available containing the values shown in the graph.
The extent of the displayed history is six months.
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11.DATA EXPORT
The data export function allows you to download all or part of your portfolio into an external file in an
Excel or a text format, which you can then import onto your internal system (Excel file, Access
database…)
This function can be accessed either from the “Export” option of the “Portfolio Menu” or by clicking on
the
icon that is displayed in the “Actions” box of the “List of Companies” page.
By going through the “Portfolio” menu and selecting the “Export” option, you have access to the list of
exported files as well as the options to customise your exports.
11.1 Exporting the Portfolio
11.1.1 Quick export
When you are in the “List of Companies” page, you can click on the export icon. This will then download
the list of companies displayed in your Portfolio. This means that if you have filtered the portfolio, the
download will only be of the filtered companies.
If you want to export the entire portfolio, please make sure that the filter is reset.
Warning: if the export has more than 1000 lines, it will only be available the day after.
→ See for more detail 11.4.1 Standard Export Template
11.1.2 Export of a selection
This feature allows you to select a list of companies and export them.
1. Click on the “List of Companies” link once you are on the “Export Templates Results” page
2. When you are on the “Portfolio to Export” page, you can tick the checkboxes of the companies that
you want to export. The “Select/Deselect Displayed List” checkbox at the bottom of the page allows
you to select all the companies on the page. It is also possible to use a filter.
3. Click on the “Export Selected List” link available in the “Actions” box in order to export the selected
companies. If you click on the “Export Entire List”, you will export the whole portfolio.
11.2 Portfolio Export List
This screen is displayed once the “Quick Export” is selected or by clicking on the “Export” option of the
“Portfolio” menu. The exports are generated in a few minutes; the delay will vary depending on the size
of the portfolio that you are trying to export: all you have to do is click on the “Refresh List” option to see
if your file is ready to download.
The list of files generated is presented in a table format with the following columns:
Date: the date of export file creation
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Scenario: name of the scenario used for the export; “direct export” is displayed if a quick export was
used
Contracts: list of contracts exported
Filter description: filter applied to the portfolio exported
Template name: name of the template used
Size: size of the file generated in Kilobytes
State: the status of the file (loading/available)
Download: a disk icon is displayed when the file is available
o Click on the disk in the Excel column to display the Excel file or on the disk in the txt
column to display a text file
o Or right click on the disk and select the option “Save target as …” in order to save the file
on your PC
11.3 Manage Template
To customise your export, click on the link “Manage Template” that is displayed in the “Actions” box
when you are on the export results page.
11.3.1 Create an export template
To create a new template:
1. Click on the "Create" link
2. Enter the name and the description of the template
3. Select the fields you want to export from the "data available" list and transfer them in the
"chosen data" list by using the right arrow button
4. You can order the exported field by using the up and down arrow buttons
Warning: the “user fields” are required to be located and the end of the export template to
avoid any discrepancies in the exported files.
5. Click on the "Save" link available in the "Actions" box
Tips
By using the "Select / Deselect All" link, you can select all the fields in the list. You can also use the CTRL
key to select one or more fields
Note: you can created up to 20 templates
11.3.2 Modify a template
To modify an existing template:
1. Click on the name of the template that you wish to update
2. Follow the procedure described in the previous chapter “Create an export template”
11.3.3 Delete a template
To delete a template from the list of templates, check the box next to the template name you want to
delete and click on the “Delete” link available in the “Actions” box.
11.4 Standard Export templates
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The list of default templates is accessible from the "Portfolio / Export" menu.
This list consists of:
- Standard export templates (export of the portfolio or/and export of reports) provided by the
platform based on the contract.
- Specific Export templates for the Bulk Action feature (BPO)
11.4.1 Standard Export Template
The user can update an export template already defined by default in order to improve it or modify it
according to his needs.
The selected data can be added or removed from these templates but their name, description and type
cannot be changed.
Only the default templates associated with the commercial offer of the current selected contract are
displayed.
The default templates cannot be deleted.
11.4.2 Specific export templates for Bulk Action feature (BPO)
These specific templates allow generating an export file that can be reused for the bulk action feature. It
is generated respecting the rules of the Bulk Action functionality (e.g.: display, format).
For these specific templates, the criteria cannot be changed.
One template is proposed for each type of import:
Add number of companies by Easy
Number Easy, Customer reference, amount of outstanding
Delete by number of companies Easy
Easy Number
Add Company by identifying legal
Country code; Legal identifier code; legal identifier value; customer reference; outstanding
amount
Import Product
Country code, number Easy; Legal identifier code; legal identifier value; reference client requested
product; action upon request; amount, outstanding amount, transaction number, date of effect.
The code and the value of the legal identifier are optional if the Easy number is filled. These columns are
empty if the Easy number is provided.
The products available are as follows (depending on the contract rights):
Express Credit Limit: ECL
@rating Limit: RLI
Credit Limit: CRL
@rating Credit Opinion without monitoring: RCO
@rating credit opinion with monitoring: ROM
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Customised Credit Opinion: CCO
DRA without monitoring: RSC
DRA with monitoring: RSM
TopLiner Limit
Extension of Due Date
In the generated file, the columns "action", "amount" and "effective date" are empty to allow the user to
complete them as needed.
11.5 Manage Regular Scenarios
A scenario is composed of a template, a filter, a list of contract and a periodicity. This allows you to
export exactly the data that you want from the portfolio on a regular basis.
11.5.1 Create a scenario
To create a new regular scenario:
1. Click on the "Create" link
2. Enter the name of the scenario and its description
3. Select the template (see chapter dedicated to templates for details)
4. Select the filter : the filters are the same as in the portfolio (see chapter dedicated to filters for
details)
5. Select a contract : you may select one or more contracts from the list of contracts attached to
your user ID
6. Select the frequency
a. None: the export will run once
b. Daily: the export will generated every day
c. Weekly, Monthly or Annually : choose the day when you want your export to be
generated
7. Select the duration of the scenario using the schedule: make sure the end date is not anterior to
the current day and that the start date is not too far in the future, otherwise your export will
never run
8. Select the output format:
a. "Aggregate delivery: 1 line per product. For example, if a company in the portfolio has 3
products, they will be 3 separate lines in the export file
b. Aggregate company: 1 line per company
9. Click on “Save and Start”
Note: you can created up to 10 scenarios
11.5.2 Modify a scenario
To modify an existing regular scenario: click on the name of the regular scenario that you wish to update.
Follow the same procedure described in the previous chapter.
11.5.3 Delete a scenario
To delete a scenario from the list of scenarios, check the box next to the scenario name you want to
delete and click on the “Delete” link available in the “Actions” box.
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12.OVERDUE ACCOUNTS
The Notification of Overdue Account (NOA) is a product managed by the client when a debtor does not
pay his invoices partially or totally. In this case, the Cofanet user indicates the invoices unpaid by the
debtor creating a new NOA via Cofanet.
A NOA may trigger a recovery action against the buyer. This recovery action is explicitly requested by the
client and is, in most of cases, optional
A NOA can be linked to a customer with an insurance product ordered on the buyer or not, with an
identified buyer or not.
The NOA functionality is available if:
Your contract is signed of terminated for less than one year
The NOA product is available on your contract and/or
The NOA right is setup on your subscription.
Through this functionality you can:
Create a NOA (initial) on a known or unknown debtor (depending on the contract rights),
Modify a NOA on known debtors
Access and manage his NOAs’ portfolio
12.1 NOA structure
A NOA case is composed of 1 or several requests.
The first is named 'initial' request, the next ones are named “additional” requests.
The “initial” request contains all global data of the NOA case.
The “additional' requests contain only invoices and payments added (and/or the intervention request if
any)
12.2 Navigation
In the browser navigation, you may return from the current screen B to the previous screen A. The data
previously entered in the screen A are available. But when you return from the screen A to the screen B,
all the data previously entered in the screen B are lost: the screen B is reset with blank fields.
The navigation in the NOA screens is as follows:
References <->Contacts ‘details <-> Debt type <-> Intervention <-> invoices <-> payments <-> Comment
<-> Validation -> confirmation
12.3 Management rules
You can declare an overdue account if:
Your contract is signed of terminated for less than one year
The NOA product is available on your contract and/or
The NOA right is setup on your subscription.
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Your contract has at least one product of type RISK whatever its status on this debtor.
Only one NOA can have the status pending or rejected on one debtor.
A new initial NOA on one debtor can be created if and only if all the previous NOAs have a final status
(cancelled, closed)
12.4 NOA creation
The different steps to create a NOA are:
1. Identify the debtor (or create the debtor if he is unknown from the Coface database)
2. Enter the invoices
3. Enter the payments (if any)
4. Validate the NOA
After this first stage, the NOA is created and managed by Coface
The first NOA entered is named "Initial NOA". Once the initial NOA is created, other NOAs can be created
and are named "additional NOAs". As the NOA evolves over time, the additional NOAs allow entering
additional invoices and payments once the initial NOA is created. The initial and the additional NOAs are
called the "NOA case".
A NOA case is visible in the portfolio with its status.
The NOA creation follows a process based on 10 successive steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Reference input
Debtor information
Insured information
Debt type
Non-payment reason
Intervention request
Invoices
Payments
Comment
Submission
The modifications of the NOA cases can be done only on identified debtors (with definitive easy
number).
When an additional NOA is created, the data which can be modified in the first steps are only:
The comment
The contact for intervention
The contact in charge of the NOA
The Intervention field if not requested before
When the user chooses to make an additional NOA, it is mostly in order to add invoices and/or
payments. So the entry point of the additional NOAs is the “Invoice” step.
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The user will follow the steps from Invoices to NOA submission.
12.4.1 Entry point: the Company detail view
The entry point of a NOA creation or modification is the Company detail view in Cofanet.
The company detail view is shown after:
The selection of a debtor in the Cofanet Portfolio
The selection of a debtor from the search result page
A company creation (for unknown buyer)
12.4.1.1 Create an initial NOA
The navigation path to reach the company details screen is: » Portfolio » List of companies » Company
Details
An initial NOA can be created by clicking on the product “Notification of overdue account” from the
company details screen. If there is no “Pending” NOA on your debtor, a button named “New claim case”
is then available.
The “Notification of overdue screen” is then displayed (Navigation: » Portfolio » List of companies »
Company details » Notification of Overdue Account)
12.4.1.2 Create an additional NOA
If there is already a “pending” NOA on your debtor, and if the rights of your contract and your
subscription allows it, the link " New Additional request” is available from the “NOA details”.
However, if there is a pending claim case on a debtor which has been entered without using Cofanet you
cannot create a new claim case. Accordingly, the following warning message appears:
“There is already an existing claim on this debtor for this contract. You cannot create a new claim case as
the previous is not closed”.
12.4.1.3 EQC validation for unknown debtor
If you cannot find the company in your portfolio neither in the company search, you can create an
“unknown debtor”.
The creation of this debtor will then be validated by the Coface validation process. Three cases are
possible:
The company is retrieved : in that case the NOA Case is attached to the retrieved company
The company is not retrieved but can be added into the Coface system: The company is not
retrieved and can be created into Coface system. The NOA Case is attached to the created
company.
The company is not retrieved and cannot be created: the request will follow the process
defined for “unable to locate” Cases: a notification is created to inform you that despite our
investigation, the debtor cannot be locates. You must give us further details on his identification
and remake your whole NOA declaration.
You cannot add additional NOAs on an unknown debtor as long as this debtor is not definitively
identified (EASY number and Coface Number).
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12.4.2 Reference input
In this step, you can enter your NOA reference. This is a free text (alphanumeric text) which defines the
NOA reference in your internal system.
When you click on the “Next” button, you go to the next step “Debtor information”. The data entered
are then memorized.
Link “Back to summary”: please see the chapter “Back to summary link - NOA Discarding”.
12.4.3 Debtor information
This step displays the debtor details on which you want to make a NOA.
The fields displayed are:
Company business name
Address
Postcode
City
County/State (if required by country)
Country
Legal identifier type
Legal identifier value
Easy number
CRS number (Coface Reference)
Phone
Fax
12.4.4 Invoice address
If you want to specify a different invoice address from the one already displayed, you can check the radio
button enabling this feature.
The fields displayed are:
Company business name* (105 char each part)
Address* in 3 parts (35 char each part)
Postcode* (9 char)
City* (35 char)
Country*
State/Province
Phone (25 char)
Fax (25 char)
Legal identifier (25 char)
*: mandatory fields
When the user clicks on the “Next” button, he goes to the next step 'Insured information'.
The data entered are memorized.
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Link “Back to summary”: please see the chapter “Back to summary link - NOA Discarding”
12.4.5 Insured information
This step displays the details of the company who wants to create the NOA (company the contract
belongs to).This area defines the Coface client's data.
The fields cannot be modified and are automatically filled by Cofanet.
The fields displayed are:
Company business name
Address
Postcode
City
County/State (if required by country)
Country
Legal identifier type
Legal identifier value
Easy number
CRS number (Coface Reference)
Phone
Fax
12.4.6 Contact person
This section is pre filled and you are able to modify them if needed. It corresponds to the data of the
person in charge of the NOA within your company.
The fields displayed are:
Civility*
First name*
Name*
Email**
Phone**
Fax**
*: field mandatory
**: one of the three fields (Email, Phone or Fax) should be entered.
12.4.7 Invoice issuer
If you want to specify a different invoice address from the one already displayed, you can check the radio
button enabling this feature.
The invoices can be issued by a company other than the client (the invoices issuer is different from the
insured client). In this case this area can be displayed and filled.
This section is optional.
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The fields displayed are:
Company business name* (105 char)
Address* in 3 parts (35 char each part)
Postcode* (9 char)
City* (35 char)
Country*
State/Province
Phone (25 char)
Fax (25 char)
Legal identifier (25 char)
*: mandatory fields
When you click on the “Next” button, you go to the next step “Non-payment reason”. The data entered
are memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
12.4.8 Debt type step
This field offers two choices:
Credit Insurance (debt is covered)
Additional clause not guaranteed (debt is not covered)
The user chooses one of the two values. By default the value is "Credit insurance".
When you click on the “Next” button, you go to the next step “Non-payment reason”. The data entered
are memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”
12.4.9 Non-payment reason
In this step, the user can specify the reason of the non-payment.
The values available in the combo are:
Financial difficulties
Insolvency
Commercial or technical dispute
None transfer
Other reasons: if the reason "Other reasons" is selected, a free text field is displayed.
No default value is selected by default in the combo.
When you click on the “Next” button, you go to the next step “Intervention request». The data entered
are memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
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12.4.10 Intervention Request
This step specifies if the Insurer should initiate a recovery procedure.
You may ask for the insurer intervention in order to get the payments from the debtor. This action is
name Intervention request.
Once an intervention has been requested, the additional NOA cannot change this value (the intervention
cannot be deleted).
If not requested before, you can ask for intervention by asking for a “new additional case” and clicking
on the
icon.
As for the NOA creation, you will have to specify a contact within your company for the intervention
follow-up.
12.4.11 Intervention Request - Default value
The default value of the intervention request may be different according to the contract terms:
If the product “NOA is Intervention Request” is on your contract, the value “Yes” is checked and
cannot be changed.
If the product is “NOA with intervention request” is on your contract, the value “No” is checked
default but this value can be modified.
If the product “NOA without Intervention Request”, the value “No” is checked and cannot be
changed.
12.4.12 Intervention Request - Insured intervention contact person
If you check the 'Yes' value, you must specify a contact. By default, the same contact as the person in
charge of the NOA is selected.
You can modify it by checking the radio button “No, the intervention contact person is different”.
The fields displayed are:
Civility*
First name*
Name*
Email**
Phone**
Fax**
*: field mandatory
** : one of the three
When you click on the “Next” button, you go to the next step “Invoices». The data entered are
memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
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12.4.13 Intervention Request – Legal status / Legal Agent
For some profiles a right is defined. If this right is setup and the legal status of the debtor is not normal
(bankruptcy, cessation of business, etc.), the intervention is required by default and cannot be changed.
The status values must be declared in a property file (or nomenclature).
For some profiles, the legal agent name must be displayed with the message: "Please proceed to the
NOA directly at the legal agent".
12.4.14 Invoices input
In this step, you can enter the invoices for which you want to declare a NOA.
The following fields are mandatory for each line created:
Invoice type
Invoice number
Invoice date
Scheduled invoice payment
Currency
Net Amount
Taxes
On an additional NOA and for the invoices section, the data previously entered in the initial and anterior
additional NOAs appear in the screen as read only fields.
Only applicable if you have subscribed Policy Master Offer:
The loading of invoices, payments or credit notes will be retrieved automatically from Policy Master
when you register a new or a modifying Notification of Overdue Account (NOA) on a known or unknown
debtor file.
A message is displayed on the menu “Invoices” :
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The steps related to the creation of a claim case in Cofanet remain unchanged.
Invoices included in a previous NOA (on the current claim) are not reimported. Only missing invoices are
imported
The following data coming from Policy Master is automatically filled-in:
•
•
•
•
•
•
•
Type “Invoice”
Invoice reference (Number)
Date
Currency
Initial due date
Net amount
Taxes
The link between the debtor company and the client is made through the Customer reference, the
Easynumber and the policy number.
12.4.15 Invoice type
The values available in the dropdown list "Invoice type" are:
FA (Invoice)
SF (Balance on invoice)
AG (Agios/ Bank charges)
IR (Default interest)
Invoice number
An invoice number is unique (the same invoice number cannot appear twice in a same NOA case).
12.4.16 Invoice dates
The invoice date can be posterior to the current date. The due date cannot be anterior to the invoice
date.
12.4.17 Currency
By default, the amounts’ currency is the default currency of the contract but all the currencies are
available in the NOA declaration. You can then enter your invoices and/or payment with a currency
different from the one set by default in your contract.
This rule impacts all the screens displaying invoices, payments and amounts
The invoices/payment total amounts as well as the remaining amount are displayed in a multi-currency
mode (a total by currency).
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12.4.18 Amount
All the amounts can be entered with 2 decimals maximum. The amounts are strictly superior to 0 except
the taxes amounts that can be superior or equal to 0.
Remark : if the country of the invoice address is the same as yours, you should declare the tax amount(s)
separately. A reminder message is displayed on the NOA screen.
12.4.19 Add or delete invoice lines
Two icons are available at the end of each line created to delete or add an invoice line.
The icon
is for validating the invoice line by adding a new blank line
The icon
is for deleting the invoice line.
The maximum number of rows allowed is 50
12.4.20 Total
The invoices total is calculated as soon as the amount is entered and the line validated.
The invoices total amount is displayed in a multi-currency mode (a total by currency, depending of the
currencies entered in the NOA).
When you click on the “Next' button, you go to the next step “Payments». The data entered are
memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
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12.4.21 Payments input
In this step, you can enter the payments received by/on your debtor.
The fields displayed are:
Version: NOA version. It could be “Initial” or “Additional”. If several additional NOAs are
available the version displayed is “Additional” + rank e.g.: Additional1, Additional2…
Type: payment type
Invoices: invoices references attached to the payment
Date: effective date of payment
Currency: currency of the payment
Amount: amount paid
Total: payments total amounts of the case
Remaining amount: Difference between invoices total amount (net amount + taxes) and
payment total amount
The following fields are mandatory:
Type
Date
Currency
Amount
On an additional NOA and for the payment section, the data previously entered in the initial and anterior
additional NOAs appear in the screen as read only fields.
12.4.22 Payment types
The values available in the “payment type” dropdown list are:
Settlement / Payment
Credit note
12.4.23 Invoice attachment
A payment can be attached to zero, one or more invoices.
When you click on the field dedicated to the invoice attachment a popup appears containing the list of
available invoices with checkboxes. You can then select the invoices you want to link to the payment by
checking the needed boxes. The choice is validated by clicking on the cross closing the popup. If you do
not want to link any invoices to the payment, just click on the cross closing the popup without selecting
anything.
An invoice can appear in several payments.
12.4.24 Payment date
The payment date can be posterior than the current date
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12.4.25 Currency
Please see chapter dedicated to Invoice input - Currency
12.4.26 Amount
Please see chapter dedicated to Invoice input - Amount
12.4.27 Add or delete payment lines
Two icons are available at the end of the line created to delete or add a payment line.
The icon
is for validating the payment line by adding a new blank line.
The icon
is for deleting the payment line.
12.4.28 Total
The payment total amount is calculated as soon as the amount is entered and the line validated.
The payment total amount is displayed in a multi-currency mode (a total by currency, depending of the
currencies entered in the NOA).
When you click on the “Next” button, you go to the next step “Comments». The data entered are
memorized.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
12.4.29 Comments
In this step, you can enter some comments about the NOA. This field is optional and limited to 900
characters.
When you click on the “Submit” button, you validate your NOA declaration.
Link “Back to summary”: please see the chapter “Back to summary link = NOA Discarding”.
In the global view of the NOA, you will be able to see the history of the comments. The collapsed view
will contain the last comment, but by clicking on the “+” the previous comments will be displayed.
12.4.30 Modify a NOA during the creation process
The editable fields are:
NOA Reference
Insured contact
Intervention request
Intervention contact
Comments
Invoices
Payments
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During a declaration process, the user can modify data by clicking on the icon
step.
available for each
12.4.31 Submission of a NOA
After checking the data, you can validate your NOA and submit it by clicking on the '”Submit” button.
The button only appears if the user has at least:
Entered an invoice or a payment
Asked for intervention
If you do not enter one of this information the following warning message appears: “To be allowed to
finalize this declaration, you have to meet at least one of the above requirements: add an invoice, add a
payment, or request an intervention”.
12.4.32 Back to summary link - NOA discarding.
If you do not want to save the data you are entering, you can click on the 'back to summary’ link.
This action displays a popup asking the confirmation of discard: “You are about to cancel the current
declaration: all unsaved data will be lost. Do you confirm?”
If you click on “Yes” you go back to the NOA summary view. If you click on “No” you go back to the NOA
creation screen
12.5 NOA: Bulk import
12.5.1 Invoices Import
You can import NOA invoices from the invoices template available in the actions box. The
number of invoices cannot exceed 100 and you can upload maximum 5 files.
12.5.1.1
Invoices Template
The template is available on a new claim case or an additional one. :
Click on « invoices template » in order to open an excel file:
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You can select the language by clicking on the cell under « language »:
A specific help is available on each cell
After having entered the invoices, click on
Update the file name and save it on your desktop in CSV format.
12.5.1.2
Import of the CSV file
In the invoices input screen, select your file:
And click on
In case of error when the invoices are uploaded, the data are framed in red and an error message can be
displayed by placing the curser on the data.
After the import, you can
Add invoices (the limit is 500 invoices )
Click on next to access the payment form.
12.5.2 Payments import
You can import NOA payments from the payments template available. The number of payments
should not exceed 500 invoices
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12.5.2.1
Payments Template
The template is available on a new claim case or an additional one. :
Click on « payments template » in order to open an excel file:
You can select the language by clicking on the cell under « language »:
A specific help is available on each cell
After having entered the invoices click on
Update the file name and save it on your desktop in CSV format.
12.5.2.2
Import of the CSV file
Please see the section 15.5.1.2
12.6 NOA display
12.6.1 NOA portfolios access
You can see your NOAs through two portfolios:
The NOA Portfolio
The standard “Credit Insurance” portfolio
12.6.1.1
The NOA portfolio
The NOA portfolio is available from the Cofanet Portfolio menu choosing the sub-menu “Notification of
Overdue accounts”. When you click on the link his NOA portfolio appears
The screen is composed of 2 parts:
Filters
List of NOA cases
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12.6.1.1.1 Filters
The filters available in the NOA portfolio are:
Easy Number
Contract
NOA reference
Intervention Request
Recovery by the Insured (Optional)
Status
By default, only the NOA on the current contract are displayed. The “Contract” filter is set to the current
contract.
If the number of companies return by the filter is higher than 100 companies, the following message is
displayed: “Number of companies per page displayed in this page, Number of companies return by the
filter companies’ loaded, total number of companies in portfolio companies are in your portfolio”
If the number of companies return by the filter is lower than 100 companies, the following message is
displayed: “Number of companies per page displayed in this page, 100 companies loaded, Total number
of companies in portfolio companies are in your portfolio”
12.6.1.1.2 NOA List
This list is a table with the following columns:
Company name: company name of the debtor
Identifier: identifier of the debtor
Contract number: contract on which the NOA has been declared
NOA reference: Claims reference of the debtor within the client system / for the client
Intervention request: green tick if IR requested, red cross if the IR not requested.
Status: please see chapter 5.2 NOA status
Creation date : creation date of the NOA case
Last modification date : last modification date of the NOA case
The NOA list is sorted on the modification date, in reverse chronological order.
You can sort your NOA portfolio on the following criteria:
Creation date
Last modification date
The sort is done by clicking on the column header.
12.6.1.2
The Standard “Credit Insurance” portfolio
The standard “Credit Insurance” portfolio is reachable from the portfolio menu choosing the sub-menu
“list of companies”. When you click on this sub-menu the standard “Credit Insurance” portfolio appears
with all the products and/or services available for your debtors included the Notifications of Overdue
Account.
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12.6.2 NOA status
A NOA Case can have one of the following status:
Pending: The NOA is taken into account by the insurer
Pending (for debtor validation): The NOA is pending as long as the debtor is not validated by the
insurer.
Rejected: when the insurer returns a reject response
Closed: when the claim is closed by the insurer
12.6.2.1
NOA pending / taken into account
As soon as a NOA is created and validated, it is considered as sent to the insurer claim department.
12.6.3 NOA consultation
The “NOA Summary” screen is a synthesis of a NOA case. When you click on an initial or an additional
NOA (hyperlink on the debtor company name from the NOA portfolio, on the NOA product from the
standard credit insurance portfolio”) the NOA summary is displayed.
This screen contains:
An area with the debtor's data as in the company detail view.
An area containing the NOA case.
You can view the detailed NOA by clicking on the version of NOA (Initial, Addtional1 ...).
The NOA details screen is then displayed with the following information in a view only mode:
NOA Reference
Creation date of the NOA request
Debtor's data
Insured's data
Person in charge
Debt type
Non-payment reason
Intervention request
Invoices
Payments
Comment
12.7 NOA file attachment
12.7.1 File attachment
You can attach files (contractual or not) to an NOA once it has been created in two ways:
In the NOA summary
In the list of notification overdue account
Click on
A screen appears where you have to select a category: “contractual” or “others”.
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You can write comments before selecting the files
When the files are selected, upload them by clicking on
After uploading, the documents list is updated as shown below:
The status is new when the file is just entered.
The status is transferred when the attached files are transferred to the claims management tool
The status is unreadable when the file has failed for a technical reason
The accepted file formats are:
• JPEG
• GIF
• PNG
• PDF
12.7.2 List of the attached files
in the menu bar and select
To display the list of your attached files, click on
“documents”. This list will give you an overview of the transfers to the claims management tool.
12.8 Export to PDF
You can export to PDF the following screens:
NOA Summary screen
NOA Details screen
This functionality is available by clicking on the
icon in the actions box at the top right of the screen
12.9 Print
You can print the following screens:
•
•
NOA Summary screen
NOA Details screen
This functionality is available by clicking on the
icon in the actions box at the top right of the screen
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13.CLAIMS FOLLOW UP
This section provides information on the progress of claim cases.
13.1 Claims portfolio
The Claims portfolio follow up is available from the Cofanet Portfolio menu choosing the sub-menu
“Claims follow up”. When you click on the link the claims portfolio appears.
The screen is composed of 2 parts:
Filters
List of claims cases
13.1.1 Filters
The filters available in the claims portfolio are:
Company Name
Identifier
Contract
Claim reference Claims reference of the debtor within the client system
Status
By default, only the claim cases on the current contract are displayed. The “Contract” filter is set to the
current contract.
13.1.2 Export
It is possible to export the list of Claims portfolio. The option is displayed by means of the
following columns are exported:
Contract number
Company name
EASY number
Coface reference
Country
Notification date
Claim reference
Net Debt
Claim Amount
Estimated claim payment amount
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icon. The
Estimated claim payment date
Status
13.1.3 Claims List
This list is a table with the following columns:
Company name: company name of the debtor/ Identifier: identifier of the debtor
Contract number: contract linked to the claim case
Claim reference: Claim reference of the debtor within the client system / for the client
Date of claim analysis
Claim amount declared by the client
The Net Debt (covered claim amount)
Estimated claim payment amount
Estimated claim payment date
Status
The Claims list is sorted by the date of last update of the claim file, with the most recent update at the
top.
You can sort your NOA portfolio on the following criteria:
Claim analysis date
Estimated claim payment date
The sort is done by clicking on the arrows in the column header.
By selecting a company name from the portfolio or a claim analysis date or a Claim reference, the claim
details under the screen “indemnification” are displayed.
13.2 Claim details display
This screen contains:
An area with the debtor's data as in the company detail view.
An area containing the Claim details.
The claim details are divided into three parts:
Indemnification (displayed by default)
Debt Account,
Notification of Overdue Account.
You can switch by clicking on the tags.
13.2.1 Indemnification
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The indemnification details are displayed with the following information in a view mode only:
Claim amount
Risk cover
Granted amount
Net Debt
Insured percentage
Estimated claim payment amount
Special status (insolvency or dispute or political risk or empty if no special status)
Date of insolvency (if insolvency)
Estimated claim payment date
A link is available in order to access the Claims summary at the bottom of the screen
13.2.2 Debt account
This screen is divided in two parts:
Invoices
Payments
13.2.2.1
Invoices part
The invoices are displayed with the following information in view mode only.
Invoice number
Invoice date
Due date
Amount
Taxes
Covered or not covered
13.2.2.2
Payments part
The payments are displayed with the following information in view mode only.
Payment date
Amount
Type of payment (before or after indemnification)
A link is available in order to access the claim summary at the bottom of the screen.
13.2.3 Notification of Overdue Account
The NOA details screen is then displayed with the following information in a view only mode:
NOA Reference
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Creation date of the NOA request
Debtor's data
Insured's data
Person in charge
Debt type
Non-payment reason
Intervention request
Invoices
Payments
Comment
A link is available in order to access the NOA summary at the bottom of the screen.
13.3 Claims follow up from NOA summary
On the NOA summary screen a link is available in order to switch on the Claim summary screen.
This claims summary screen contains:
An area with the debtor's data as in the company detail view.
An area containing the Claims summary.
Claims data:
Claim reference
Date of claim analysis
Claim amount
Status (pending or closed)
If you select the date of claim analysis or the Claim reference, the screen «Claim Details:
Indemnification" corresponding to the claim is displayed (please refer to section 13.2)
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14.EXTENSION OF DUE DATE
An Extension of Due Date (“EDD”) is a request to schedule a payment plan for a number of invoices. That
payment plan is composed of payment lines, each corresponding to expected payments at a due date.
14.1 Contract and products coverage
At least one of the following products must be covered by your contract to ask for an EDD: Credit Limit,
@rating Limit, Express Credit Limit, Unnamed Coverage.
14.2 General rules
You must have the proper right set on your subscriber to ask for an EDD.
An EDD can be created on a validated Easy company or on an unknown buyer. No EDD creation is
possible on a validated Easy company if there is already an EDD in force on the same company in your
portfolio.
An active EDD can be modified if there is a pending request on it or if a decision has already been taken
on it. Only the pending EDDs can be cancelled.
When a request for EDD has been created (pending EDD), an underwriter will take a decision on it. As a
result, the EDD can be "ACCEPTED" or "REFUSED". Until the decision is taken and if the EDD has not been
cancelled, the request is displayed in Cofanet with a pending status.
An EDD request can have the following status:
Pending: The EDD request has been created and is displayed in Cofanet as a pending request.
Agreed or refused: The EDD request has been processed. This EDD appears in Cofanet with a
status "agreed" in the case of an "ACCEPTED" decision or refused in the case of a "REFUSED"
decision.
Warning: The modification principle of an EDD aims at replacing it with a new one: hence, the EDD is not
actually modified; it is simply replaced by another one.
14.3 EDD Creation
The creation of an EDD is possible within the "Company Details" section. Then 5 steps are needed to fill
in the information to create an EDD
14.3.1 Contact’s details
In that section, you must fill in the following data:
Civility: A civility to be chosen among a list of civilities (no civility at all is allowed)
First name
Last name
Tel number
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14.3.2 Non-payment reason
You have to select a non-payment reason among list:
Financial difficulties
Inability to pay
Receivable dispute
Non transfer
Other (+ comment field)
14.3.3 Invoice detail
The "Maximum credit length" field is a "Read-only" field and it contains the credit length defined in your
contract. By default, the “Currency” field contains the currency defined in your contract.
Invoices lines can be created dynamically by using an "+" button. A last line sums up the invoices lines.
For each line, you can see the following information:
N°: Number of the invoice. Each invoice is associated with a number.
Reference: Customer reference of the invoice.
Invoice date: Date when the invoice was issued.
Initial due date: It is the date when the payment should have been done.
Overdue invoices amount: Due amount by the debtor.
Amount: Contains the amount that is corresponding to the type
Type: Type of the payment. "UNPAID", "PARTLY" or "CREDIT NOTE"
Payment date: The date of payment of the previous amount.
Remaining amount
Commentary: Commentary of the client.
The fields you have to fill among the information of the above list are:
Reference
Invoice date
Initial due date
Overdue invoices amount
Amount
Type
Payment date
Commentary
14.3.4 Payment schedule
The "Proposed payment plan" contains a number of lines reflecting a spread of the payment.
The customer has the possibility to add lines that are made of the following fields:
1. Due date: Proposed date set by the client
2. Amount: Proposed amount set by the client.
The "Total" field calculates automatically the total of the amounts previously set. The» Remaining
amount" column is automatically recalculated. Each new amount entered in the proposed plan will
reduce the value of the previous remaining amount.
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14.3.5 EDD submission
This step allows you to modify the customer references of the debtor before submitting the EDD
request.
14.4 EDD modification
The modification of an EDD is similar to the EDD creation (less steps).
Only pending, agreed or refused EDDs can be modified. You can select the EDD you want to update from
your portfolio view or from the company details view.
The EDD modification form is displayed to the customer with all pre-filled data. There are 2 cases to take
into account:
1. If the EDD is in a pending status the form is displayed with all the data required for the
submission of the request
2. If the EDD is in an agreed or refused status, the form is displayed with all the data required for
the submission of the request, except the "Proposed payment plan" which is taken over from
the one that has been previously validated or decided.
You have the possibility to edit all "Invoices" data in the same page; all previous editable fields remain
accessible until you click on the "Submit" button.
To avoid any unwanted changes, a confirmation popup "Are you sure?" on the "submit" button is
proposed.
14.5 Automatic Import for Policy Master Clients
Clients with the feature Policy Master have the possibility to import automatically all data from Policy
Master to Cofanet on invoices for which they have an EDD request.
In the EDD process in step 3, the button “Import Invoices from Policy Master” will activate this import
and avoid the manual filling of the dates, amounts etc.
14.6 Portfolio
The portfolio must display EDD with the following status:
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Pending: the "Pending" status refers to all EDDs with no decision. The “Position” field contains
the overdue amount of the EDD. The “Date” field contains the request date of the EDD.
Agreed: the "Agreed" status refers to all EDDs with an accepted decision. The “Position” field
contains the overdue amount of the EDD. The “Date” field contains the decision date of the EDD.
Refused: the Refused" status refers to all EDDs a refused decision. The “Date” field contains the
decision date of the EDD. The “Position” field contains the overdue amount of the EDD.
The EDD product is also available in the filter section (product tab)
14.7 Company detail page
Only pending, agreed or refused EDDs are displayed in the company detail page
14.7.1 Pending EDD
The information available for the pending EDDs from the company detail screen is:
Status : Pending
Request date
Request ID
Outstanding amount
Overdue amount
Remaining amount
Oldest invoice date
Oldest due date
The link “View the request” in the action section, opens a new page containing the detail of the EDD
request.
14.7.2 Agreed EDD
The information available for the agreed EDDs from the company detail screen is:
Status : Agreed
Request date
Request ID
Outstanding amount
Overdue amount
Remaining amount
Oldest invoice date
Oldest due date
The link “View the request” in the action section, opens a new page containing the detail of the EDD.
If the payment plan you proposed is different from the one set by the underwriter the two payment
plans are displayed.
If the payment plan you proposed is entirely validated the underwriter, this payment plan is taken over
in the company detail screen.
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14.7.3 Refused EDD
The information available for the refused EDDs from the company detail screen is:
Status : Refused
Request date
Request ID
Outstanding amount
Overdue amount
Remaining amount
Oldest invoice date
Oldest due date
The link “View the request” in the action section, opens a new page containing the detail of the EDD.
This new screen will contain data of the requested EDD on which the decision has been taken. In this
context, you will only have the possibility to view the content of the request.
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15.USER FIELDS IMPORT
The import allows you to update your user fields in Cofanet, including the client reference and the
outstanding amounts. To access the import screen, click on the “Import” option of the “Portfolio” menu.
15.1 Automatic Import
The automatic import is done with a file containing a list of companies and user fields to update.
Further help can be found on the import page by clicking on the help icon available in the “Import
Actions” box
. You will find the import specifications in a PDF format.
15.1.1 Creating the file
Your file must be created, for example in Excel, and must have at least 3 columns:
1. Contract : the contract number to which the import is done (compulsory data)
2. Identifier : the EASY number of the company in the Cofanet portfolio (compulsory data)
3. Your reference : the internal reference of the company in your system
4. Outstanding amount: the balance that is outstanding on this company. Warning: values below
the coefficient of the currency will be treated as zero. E.g. outstanding amount of EUR 900
imported will be transformed into 0 EUR.
5. Then add as many columns (5 maximum) as you have customised user fields: make sure that the
file is correctly formatted in terms of rows and columns
6. Finally, save the file either in a CSV format or in a text format.
Note: please also make sure that there is no header in your file, the first line of your file must contain a
company and its user fields.
15.1.2 Fixed length file
It is possible to import a fixed length file into Cofanet to update your user fields.
A fixed length file is a file that does not have separators and each column has a fixed length: 20
characters. Where the field length is less than the required number, white spaces are included in front of
each field: this is done so that each line has the same number of characters.
Here is an example of a row extracted from the fixed length file:
65857
00000071818133
TEST1
10000
The first 20 characters contain the contract number, the next 20 have the EASY number, the next 20
contain the customer reference and the last 20 characters contain the outstanding amount to import.
15.1.3 File with separator
The files with a separator are more common and can be easily created with Microsoft Excel. A column
separator can either be a tab, a comma, a semi-colon, etc.
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15.1.4 Importing the file
1. Click on the “Automatic” tab
2. Click on the “Browse…” button: it opens a dialog box
3. Select the file to import and close the dialog box
4. Click on the “Automatic import” link available in the “Import actions” box
5. If you import a file with a separator, click on the “Separator” tab and change the separator in the
field available if the semi-colon is not the one used in your file. Otherwise click on “Fixed length”
6. Select the columns one by one from the list on the left labelled “Available data” and transfer them to
the list on the right labelled “Data in file” by using the button with an arrow pointing to the right.
7. The up and down arrow buttons allow you to specify the order in which the columns are organised in
your file: this enables the import program to match you columns with the ones used by the Cofanet
system.
8. Finally, click on the “Import file” link available in the “Import Actions” box.
15.2 Import Confirmation
The import confirmation screen contains the list of companies and the user fields that will be imported.
The last column indicates whether the company has been found or not.
If the company hasn’t been found, its status is “Reject”, and you cannot import the corresponding user
fields. However you may export and save the list of companies that have been rejected and consult this
list later: just click on the “Save Rejects” link displayed in the “Import Actions” box.
A filter is available to display all the companies, or only the ones that have been accepted or only the
ones that have been rejected.
Lastly, to end the process, you may import all the accepted companies by clicking on the “Import Entire
List” link displayed in the “Import Actions” box, or by selecting the companies one by one before clicking
on the “Import Selection” link.
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16.USER FIELDS MANAGEMENT
The user fields’ management page allows you to update the Cofanet user fields corresponding to your
internal references. This function is accessible by clicking on the “User Fields Management” option of the
“Portfolio” menu.
16.1 Filter
Please refer to chapter dedicated to the portfolio filter.
16.2 User Fields Input
The user field’s management page displays your portfolio with input fields, allowing the quick
initialisation or update of your user fields.
The default columns are:
Company name
Client reference
Outstanding amount
You may have up to 5 additional columns depending on the user fields that you have already customised.
Once you have entered the data for each company, click on the “Validation” link available in the
“Actions” box.
Note: please observe the format required for each field. There are 3 types of format:
Text: you are free to enter any character in this type of field
Amount: this type of field only allows digits and commas.
Date: this field must receive a date with the format “day/month/year” but can vary according to the
language used. You can also use the button on the right hand side of this type of field which will
open a calendar, allowing you to enter the date more easily (feature soon available).
16.3 Customisation of the User Fields
You can customise the label of your user fields through this screen, which can be accessed from the
“Your User Fields” option of the “Tools” menu.
16.3.1 Add a user field
1. Click on the “Add” link that is available in the “Actions” box
2. Enter a name for this user field
3. Choose a type of format:
Text
Date
Numerical
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4. Click on the “Validate” link
Once you are back on the user fields list, you can see that the user field you have just created is
available.
Note: It is possible to add up to 5 user fields to the 2 existing ones, which makes a total of 7 user fields.
16.3.2 Modify a user field
1. Choose a user field
2. Click on the “Update” link displayed in the “Actions” box
3. Change the name of this user field
4. Then click on the “Validate” link
Once you are back in the user fields list, you can see that the user field has been updated.
Note: if you want to change the format of a user field, you must delete it and create a new one: all the
references entered in the user field will be lost.
16.3.3 Delete a user field
1. Select a user field
2. Click on the “Delete” link displayed in the “Actions” box
The list is updated and the user field is not there anymore.
Note: if you have entered data for companies in this user field, the data is lost and cannot be recovered.
However, the two default user fields “Client Reference” and “Outstanding Amount” cannot be deleted.
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17.BULK ACTIONS
The bulk action functionality allows you to perform actions on products linked to companies. In other
words, for each company in the list, you can order, modify or cancel products available on your contract.
Further help can be found on the bulk action page by clicking on the help icon available in the “Import
Actions” box. You will find the import specifications in a PDF format.
17.1 New import
1. Prepare your import file: please refer to the document available from the “Get Import
Specifications” in the action box
2. Click on the “Browse...” button to select your file
3. Select the format: import type you want to perform:
Update customer references by Easy Number
Update customer references by Legal Identifier
Product order
4. Select the date you want to schedule the import if any. The default date is the day date.
5. Then click on the “Import” button
6. The file will then be added to the top of the list of imported files with the “Pending Status”: it will
be processed overnight
17.2 Imported Files
The list of imported files allows you to see the status of the imports made. They are sorted by date and
in reverse chronological order. The table contains the following columns:
File name: click on the name to download the file
Date: date when the file was imported
Import format
Details of treatment: indicates the processing status of the file
pending: the file will be processed overnight
processed: the file has been processed
Click on the status to access the detail of the import
Status:
A red cross indicates that errors were reported during the processing of the file
A green tick indicates that the entire file was processed successfully
A yellow triangle indicates that the treatment has been partially completed
A dash «- » indicates that the file has not been processed yet. In this case you may cancel the
import by clicking on the "cancel" button on the right of the line corresponding to the
pending import.
Total: number of lines (actions) contained in the imported file
Error: number of lines containing an error
17.3 Import detail
The detail of the import page is divided into two parts:
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17.3.1 Details
The “Details” box contains the following information:
File name
File import date
Import format
Status of the import
The number of actions generated compared to the total number of line
17.3.2 Actions list
By clicking on the status of the import file, a new table is displayed containing a list of actions included in
the imported file and the processing result of each row. The following columns are displayed:
#: line number
Is Valid: result of the processing
Reject Cause: explanation of why the request was rejected
Easy Number: identification of the company on which the action was made
Country Code: ISO code of the company's country
Legal Identifier, divided in two columns: the type of identifier and the corresponding value
Company name of the debtor
Client Reference: reference of the client for the corresponding company
Outstanding amount
Request Type: product on which the action is made
Action: order, modification, cancellation
Amount: amount requested for credit limits and customised credit opinions
In the action frame, the link “Get Imported File “allows you to save the import file which was used for
the processing of actions.
Moreover, the link "Save rejected lines" in the "Actions" box on the top right of the screen allows you to
export the rejected rows in Excel format. You can simply correct the error data and import the file back
to be re-considered.
Note: if your import file stays in the “Pending “status for more than 24 hours, please contact your local
representative.
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18.ACTIVITY DECLARATION BY DEBTOR COUNTRY
This feature enables online completion of an Activity Declaration by debtor country. The feature is
accessible via the menu “Contract”.
18.1 Automatic reminders
In order to ease the management of the Activity Declaration, several reminders are set up.
-
15 days before the period end date of each declaration period, you will receive a Cofanet
notification in order to inform you that the declaration is available in Cofanet and that it can be
completed.
-
8 days before the declaration due date, a Cofanet notification will be generated in order to
remind you that the declaration should be submitted in 8 days.
-
5 days after the declaration due date, a Cofanet notification will be generated, in order to inform
you, that you have exceeded the declaration due date, and that you should submit the
declaration as soon as possible.
These important notifications will be indicated within the “List of messages” with an exclamation
mark
. At the same time, these notifications will be displayed distinctly in the “Updates box”. You
can filter your portfolio per important messages.
If you have not read one of these notifications the day of its generation, the message will appear at the
top of the daily email notification of unread messages.
18.2 Type of base
According to your contract conditions, your Activity Declaration is set on one of the following bases:
- Turnover
- Outstanding
- Credit Limit
18.3 Declaration reference
The declaration reference is automatically generated by the system. A “Modifying” declaration gets
attributed with a number as soon as it has been saved. If a saved declaration is deleted, it disappears
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from the List of Declarations, and the next modifying declaration for the same period will have the same
reference as the one that was deleted.
18.4 List of Declarations
The first page contains a list of all declarations managed by the user. For each declaration, the following
information is displayed:
-
Reference
Declaration period
Version
Declaration Type
Type of base
Status
Update/submission date
Submitter
18.4.1 Declaration periods
The declaration periods are computed by the system according to the contractual data. These can be of
three types:
- Rolling: goes from specific begin date to specific date -1 day of next period
- Rolling end of Month: goes from specific begin date to end of month of period
- Calendar: goes from specific begin date to end of calendar date of period.
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See – non-binding – example hereunder:
Rolling
Monthly
1 month
Bimonthly
2 months
Quarterly
3 months
Three times a year 4 months
Semi-annual
6 months
Annual
12 months
Insurance period
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
07/02/2015
06/03/2015
07/02/2015
06/04/2015
07/02/2015
06/05/2015
07/02/2015
06/06/2015
07/02/2015
06/08/2015
07/02/2015
06/01/2016
07/01/2015
06/01/2017
Rolling end of
month
07/02/2015
28/02/2015
07/02/2015
31/03/2015
07/02/2015
30/04/2015
07/02/2015
31/05/2015
07/02/2015
31/07/2015
07/02/2015
31/01/2016
07/01/2015
06/01/2017
Calendar
07/02/2015
28/02/2015
07/02/2015
28/02/2015
07/02/2015
31/03/2015
07/02/2015
30/04/2015
07/02/2015
30/06/2015
07/02/2015
31/12/2015
07/01/2015
06/01/2017
18.4.2 Initial or Modifying
For each declaration period, an Initial declaration is automatically created by the system. If you wish to
modify an already submitted declaration (providing that this option is available), a modifying declaration
should be created for the same period.
18.4.3 Status
The following status is displayed: New/Saved/Submitted/Deleted.
18.4.4 Creation and deletion buttons
Next to the list on the right, there are two buttons that can be used to create a modifying declaration or
delete a completed declaration that has been saved, but not yet submitted.
18.5 Declaration form
By clicking on the declaration reference, you are redirected to the corresponding declaration form.
18.5.1 Submitter
The already existing subscriber details are displayed by default, but can be modified if needed. The fields
to be filled in are civility, first name, last name (mandatory fields) and telephone number and e-mail
address (optional).
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18.5.2 Country list
The country list is automatically constituted based on the contract country coverage. If needed, you also
have the possibility to add countries to the list, in case these are not included in the default list.
18.5.3 Discretionary amounts
Further, you have the possibility to declare discretionary cover separately. If this option is selected, an
additional column will be displayed with one more field for each country to be filled. If you disable the
discretionary zone option, the corresponding column will disappear. Please note that if the option is then
reselected, the discretionary turnover amounts will have to be entered again.
18.5.4 File attachment (excepted for France):
18.5.4.1 International Activity declaration
For a given “Activity declaration” with the status “Sent” you can add one or several documents.
Remark: it is not possible to add documents to declarations with the status “New” or “Saved”.
is displayed for all initial or modified declarations
On the Activity Declaration List screen, the icon
with the status “Sent”:
18.5.4.2 CER/NER Activity declaration
For a given “Activity declaration” with one of the following status, you may add one or several
documents:
- INV : Invoiced
- FIW : Finalized and waiting
- FIN : Finalized
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The icon
is displayed on these declarations:
Remark: the Declaration ID will be displayed in a new column “Reference”:
18.5.4.3 How to upload the document
While clicking on the icon
, a new screen “Documents upload” will be displayed :
This screen is already prefilled with :
-
Contract number
Business Line = Activity Declaration
Upload date = Current date
Declaration ID
You need to select from the given list the category of the document(s).
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-
Invoice
Financial elements
Other
You add the the document(s) by clicking on “Select Files”.
Remark: The following document formats are authorized :
•
•
•
•
•
•
•
•
•
JPEG
GIF
PNG
PDF
XLS
XLSX
DOC
DOCX
CSV
An error message is displayed if the format is non-compliant with the above listed format.
After having selected the document(s), you have to validate the upload of the document(s) by clicking on
“Upload”.
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The document(s) are then displayed in the “Document List” below, with one of the following status :
•
•
•
New: the document is uploaded but transferred to the server but no mail sent yet
Submitted: the document is uploaded on the server and the mail sent to the claims manager
Unreadable: a technical problem is linked to this document when uploaded
18.5.4.4 List of the updated documents
You can check your uploaded documents on each declaration by clicking on the icon
on the
concerned activity declaration. The list is then displayed.
You can also visualize the list of all documents attached to your activity declarations in the menu
Contract > Document List :
18.5.4.6 Signature
At last you confirm the accuracy of the declaration by ticking the check-box. This step is mandatory
before saving or submitting the declaration form.
18.5.4.7 Save the declaration
You can save the declaration at any time and resume it later. This action triggers the status “Saved”,
which is displayed both in the List of Declarations and in the declaration form.
18.5.4.8 Delete the declaration
You can only delete declarations under creation or declarations that have been saved but not yet
submitted. The status in the list of declarations will then change from “Saved” back to “New”.
18.6 Modify an Activity Declaration
If this option is available, a submitted declaration can then be modified by creating and submitting a
Modifying Declaration within a time frame of 15 days after the initial declaration date. Beyond this date,
no more modification of the Activity Declaration is possible in Cofanet.
Modifying declarations can be created only after submission of the original declaration or another
additional declaration. The modifying declaration will generate a copy of the original declaration or the
latest modifying declaration.
Through a Modifying declaration you can modify the submitter details, the discretionary zone option and
the declared amounts. Additional countries can also be added and those already declared can be
deleted.
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Only one modifying declaration can be created and saved at a time. The number of additional
declarations that can be created is not limited.
18.7 Activity Declaration short list (ONLY International Activity Declaration)
You are often working with some main countries, so in order to ease your data entry on these countries,
and thus avoiding manual time consuming pagination, you can define favourites among the countries.
To define a favourite, you have to activate the bookmark next to the country directly within the
declaration form:
The favourites are defined individually for each contract. Previously bookmarked countries are taken
over from the last declaration (New or additional declarations), whether its status is saved, submitted,
sent or partially sent.
When a country has been bookmarked, it will appear at the top of the list in alphabetical order. The
other countries will be listed below in alphabetical order.
The list will only be sorted after having saved the declaration.
To uncheck a favourite country you have to click on the icon
and save the modification.
Unnamed countries cannot be bookmarked.
When an Activity Declaration is exported, the favourites will appear at the top of the excel file.
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19.ACTIVITY DECLARATION BY DEBTOR
This feature enables online completion of an Activity Declaration by debtor. The feature is accessible via
the menu “Contract”.
19.1 Automatic reminders
In order to ease the management of the Activity Declaration, several reminders are set up .
-
15 days before the period end date of each declaration period, you will receive a Cofanet
notification in order to inform you that the declaration is available in Cofanet and that it can be
completed.
-
8 days before the declaration due date, a Cofanet notification will be generated in order to
remind you that the declaration should be submitted in 8 days.
-
5 days after the declaration due date, a Cofanet notification will be generated, in order to inform
you that you have exceeded the declaration due date, and that you should submit the
declaration as soon as possible.
These important notifications will be indicated within the “List of messages” with an exclamation
mark
. At the same time, these notifications will be displayed distinctly in the “Updates box”. You
can filter your portfolio per important messages.
If you have not read one of these notifications the day of its generation, the message will appear at the
top of the daily email notification of unread messages.
19.2 Type of base
According to your contract conditions, your Activity Declaration is set on one of the following bases:
- Turnover
- Outstanding
- Credit Limit
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19.3 Declaration reference
The declaration reference is automatically generated by the system. An “Additional” declaration gets
attributed with a number as soon as it has been saved. If a saved declaration is deleted, it disappears
from the List of Declarations, and the next additional declaration for the same period will have the same
reference as the one that was deleted.
19.4 List of Declarations
The first page contains a list of all declarations managed by the user. For each declaration, the following
information is displayed:
- Reference
- Declaration period
- Version
- Declaration Type
- Type of Base
- Status
- Update/submission date
- Submitter
19.4.1 Declaration periods
The declaration periods are computed by the system according to the contractual data. These can be of
three types:
- Rolling: goes from specific begin date to specific date -1 day of next period
- Rolling end of Month: goes from specific begin date to end of month of period
- Calendar: goes from specific begin date to end of calendar date of period.
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See – non-binding – example hereunder:
Rolling
Monthly
1 month
Bimonthly
2 months
Quarterly
3 months
Three times a year 4 months
Semi-annual
6 months
Annual
12 months
Insurance period
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
Begin
End
07/02/2015
06/03/2015
07/02/2015
06/04/2015
07/02/2015
06/05/2015
07/02/2015
06/06/2015
07/02/2015
06/08/2015
07/02/2015
06/01/2016
07/01/2015
06/01/2017
Rolling end of
month
07/02/2015
28/02/2015
07/02/2015
31/03/2015
07/02/2015
30/04/2015
07/02/2015
31/05/2015
07/02/2015
31/07/2015
07/02/2015
31/01/2016
07/01/2015
06/01/2017
Calendar
07/02/2015
28/02/2015
07/02/2015
28/02/2015
07/02/2015
31/03/2015
07/02/2015
30/04/2015
07/02/2015
30/06/2015
07/02/2015
31/12/2015
07/01/2015
06/01/2017
19.4.2 Initial or Modifying
For each declaration period, an Initial declaration is automatically created by the system. If you wish to
modify an already submitted declaration (providing that this option is available), a modifying declaration
should be created for the same period.
19.4.3 Status
The following status is displayed: New/Saved/Submitted/Deleted.
19.4.4 Creation and deletion buttons
Next to the list on the right, there are two buttons that can be used to create an Additional declaration
or delete a completed declaration that has been saved, but not yet submitted.
19.5 Declaration form
By clicking on the declaration reference, you are redirected to the corresponding declaration form.
19.5.1 Submitter
The already existing subscriber details are displayed by default, but can be modified if needed. The fields
to be filled in are civility, first name, last name (mandatory fields) and telephone number and e-mail
address (optional).
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19.5.2 Debtor list
The debtor list is automatically constituted based on the contract country coverage.
The debtor list is displayed with the following information:
•
•
•
•
•
•
•
•
Country of the debtor
Company name
Easy number
Coface reference
Legal identifier
Customer reference
Currency
Amount
19.5.3 Direct declaration of your activity
You can enter your activity directly on a debtor, by clicking into the field “Amount”.
19.5.4 Discretionary amounts / additional debtors
If you have discretionary amounts or additional debtors for whom you need to declare activity as you
have a whole turnover contract, you have the possibility to add debtors and the discretionary amounts in
the lower part of the declaration.
19.5.5 Signature
Finally, confirm the accuracy of the declaration by ticking the check-box. This step is mandatory before
saving or submitting the declaration form.
19.5.6 Save the declaration
You can save the declaration at any time and resume it later. This action triggers the status “Saved”,
which is displayed both in the List of Declarations and in the declaration form.
19.5.7 Delete the declaration
You can only delete declarations under creation or declarations that have been saved but not yet
submitted. The status in the list of declarations will then change from “Saved” back to “New”.
19.6 Export and Import of an Activity Declaration by debtor
19.6.1 Export of the debtor portfolio
You have the possibility of exporting a previously saved debtor list into an Excel file, either before or
after completion.
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19.6.2 Import of the debtor portfolio
After having exported the debtor list (whether completed or not) you can add the amounts directly into
the Excel file and import all data into the Activity declaration. Only Excel files are accepted.
19.7 Modify an Activity Declaration
If this option is available, within the timeframe of 15 days after the initial declaration date, a submitted
declaration can be modified by creating and submitting a modifying declaration. Only one modifying
declaration can be created and saved at a time; however you can submit any number of additional
declarations within the 15 day window.
You can modify the submitter details, the discretionary zone option and the declared amounts.
Additional countries can also be added and those already declared can be deleted.
The modifying declaration will generate a copy of the original declaration or the most recent additional
declaration.
Beyond the 15 day window, no modification of the Activity Declaration is possible.
19.8 Activity Declaration short list (ONLY International Activity Declaration)
You are often working with some main companies, so in order to ease your data entry on these
companies, and thus avoiding manual time consuming pagination, you can define favourites among
these companies
To define a favourite, you have to activate the bookmark next to company directly within the declaration
form:
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The favourites are defined individually for each contract. Previously bookmarked companies are taken
over from the last declaration (New or additional declarations), whether its status is saved, submitted,
sent or partially sent.
When a company has been bookmarked, it will appear at the top of the list in alphabetical order. The
other companies will be listed below in alphabetical order.
The list will only be sorted after having saved the declaration.
To uncheck a favourite company, you have to click on the icon
and save the modification.
Unnamed debtors can be bookmarked in the lower part “Unnamed countries” on a country level.
When an Activity Declaration is exported, the favourites will appear at the top of the excel file.
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20.ACTIVITY DECLARATION (FRANCE ONLY)
The activity notification is proposed for most Globalliance contracts in France: it allows you to declare
your activity online via Cofanet, thus facilitating the procedure.
The activity notification page is divided into two 2 parts: the notifications available online that can be
completed and the declarations that have already been submitted.
20.1 Notifications to be completed
The activity notifications available for online completion are listed in this first table which contains two
columns:
Availability Date: the date when the form was available in Cofanet
Declaration Number: the number of the notification (the link allows you to access the
notification form)
20.2 Complete a notification
Click on the notification number in the list of notifications to be completed in order to access the form.
The screen is divided into two parts:
20.2.1 Notification information
This frame contains information about the notification and the corresponding contract:
Contact Name: Coface contact name
Contact Phone Number: phone number of the contact
Contract Number: contract for which the notification is made
Company Name: policyholder name
Address: policyholder address
Postcode: policyholder postcode
City: policyholder city
Period: period corresponding to the notification
Currency: currency of the contract
20.2.2 Notification form
The input fields can vary from one notification form to the next depending on the contract type. You will
find for example the following columns for an activity notification by country and buyer:
Country: country name
Company: name of the buyer
Cash Against Documents: amount to input in the currency of the contract
Cash and credit: amount to input in the currency of the contract
The form can contain over hundreds of lines that are spread through several pages (20 lines per page).
A tick box at the bottom of the page allows you to validate the fact that you do not have any amount to
notify.
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Save Notification
Click on the “Save” button in order to save the values input and to continue the notification later on
without losing any data
Validate Notification
Click on the “Validate” button once the input is over. The validation is the ultimate step before the form
is submitted. A table at the bottom of the page is displayed in order to show the «Total Amount
Notified »
Send Notification
Click on the “Send” button once the notification has been validated. The data is then sent to the Coface
invoicing system.
Note: once the notification is sent, no other change is possible via Cofanet. Please contact your local
representative if you would like to amend your notification after it has been submitted.
20.3 Sent notifications
The table displayed in the second part of the screen contains the list of notifications already sent, with
the following columns:
Sent date: the date when the form was submitted
Declaration number: the notification number (link allowing you to access the detail of the
notification)
Person who declared: person who submitted the notification
20.4 Notification detail
Click on the notification number in the list of notifications sent in order to access the detail of the
notification,
You will find all the information displayed in the notification form (see previous chapter):
Notification information
Amount declared by country / buyer
Total amount notified
All this data is only for consultation. Therefore you must contact your local representative if you would
like to make some changes to the notification.
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21.TURNOVER DECLARATION FOR EASYLINER POLICIES
The Turnover Declaration for EasyLiner policies have to be made through the function “Balance Sheet
Declaration”. Please refer to § 22.
21.1 User Notifications reminder
You will receive a reminder in your Cofanet messages 45 days before the end of the insurance period.
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22.BALANCE SHEET DECLARATION
22.1 Prerequisite
In order to easy your Balance Sheet declaration, you have the possibility to declare your figures directly
through Cofanet.
The Balance Sheet functionality is available if:
Your contract is signed
The Balance Sheet declaration is set up on your profile.
Based on the set up of your profile you can either:
Create a Balance Sheet declaration and/or
Read a Balance sheet Declaration
You can access to Balance Sheet Declaration feature through the menu “Contract” > “Balance Sheet
Declaration”:
22.2 Make a balance sheet declaration
After having selected “Balance Sheet declaration”, as described above, a new screen will be displayed.
Please select “Make new declaration”:
The Balance Sheet Declaration Detail form appears. The upper part “Submitter” is automatically prefilled.
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Below, you should complete for each concerned period the balance sheet figures, which are divided into
3 mandatory parts:
Global Turnover
Of which Export Turnover
Outstanding balance (not required for Easyliner Policies)
All amounts must be positive with 2 decimals.
The “N Period” relates to the period in force, and “N-1 Period” relates to the previous period. No
controls are set on these periods, except that the end date should be after the begin date.
Should you prefer you have the possibility to upload your full balance sheet instead. To do so, please
note that the required format of the file is: PDF, JPEG, or any non-modifiable format. If your uploaded
format is not accepted, an error message is displayed.
22.3 Reception of a balance sheet declaration
When you have submitted your balance sheet declaration, an email will be sent to Coface.
Please notice, that a submitted declaration cannot be deleted and that it is not possible to create
additional declarations. If you have made a mistake, you have to create a new declaration with the same
periods. This new declaration will appear into Cofanet on a new line in the Balance sheet Declaration
List, but with a different date or hour in the column “Submission date”. A new email will be sent to
Coface.
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22.4 User Notifications reminder
You will receive a reminder in your Cofanet messages 30 days before the end of the insurance period.
For Easyliner contracts, this notification will be send 45 days before end date.
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23.USER ADMINISTRATION
If your Cofanet subscriber gives you access to the functionality of administration (available from the
“Tools” menu), this means that you are an administrator of the selected contract; this allows you to
manage the subscribers of the different users of your company who have access to this contract.
23.1 Import of List of Subscribers
For Administrators of the contract, who also have the Profile “USER_MGT” it is possible to import a list of
subscribers and attach them in a bulk action to the contract.
Select in the Menu: “Tools”, then “User Administration”. On the top right of the page you see the
options to Create or Import subscribers. Click on “Import Subscribers”:
The dedicated page for File Import appears and explains the steps to follow. Download the template,
complete the template data (Last Name, First Name, Email). Save the file without changing the format.
Upload the completed file to finish the process.
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Make sure you Upload the file and see the message “File Upload success”. Finish steps with “Load
subscribers”. The Upload of the subscribers is confirmed with the message on top of the page:
Your Subscribers have been added and can be found directly in your overall list of Subscribers. To view
them, return via the Menu to “List of Subscribers”. The added users are placed in alphabetical order in
the current list.
The added subscribers will each receive an email with their Login and Password.
23.2 List of subscribers
The list of subscribers is divided into two categories:
23.2.1 Subscribers attached to the current contract
The subscribers listed in this table are those for which the selected contract is attached. The table
contains the following columns:
Title
Name: last name of the subscriber
First name: first name of the subscriber
Last modification date
Code: user code of the subscriber on which you can click to access the details
Start date of subscription: date from which the subscriber can be used
Status: status of the subscriber (active, blocked or suspended)
Actions
23.2.2 Other company subscribers
The subscribers listed in the second table belong to your company but do not have the selected contract
attached to them. The fields displayed are the same as in the previous table.
23.3 Creation of a subscriber
From the page listing the subscribers of the company, click on the link “Creation” that is available in the
“Actions” box. The screen for the creation of a subscriber is divided into three parts:
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23.3.1 Personal Data
Enter the data of the person who will use the user code once it is created. The following fields are
mandatory:
Title
Name
First name
Phone Number
Fax
Email address
23.3.2 Subscriber
Detail of the selected contract that will be attached by default once the user code is created.
23.3.3 General Preferences
The preferences allow you to customise the subscriber that will be created.
General preferences (please make your selection amongst the options proposed)
Language by default
Contract selected by default
Number of companies per page
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Once all the data is entered, click on the «Validate » link available in the «Actions » box. The screen is
then refreshed with a text confirming the creation.
The subscriber will receive an email with his Login and Password.
23.4 Modification of a subscriber
If you click on “View”, on the line of the subscriber that you want to, you will have access to the
subscriber details and you will be able to perform a certain number of actions:
23.4.1 Modification of the subscriber details
The screen is the same as the confirmation page for the creation of a subscriber (see previous chapter).
Only the following fields can be modified:
Title
Name
First-name
Phone number
Fax number
Email address
Start date
End date
Language by default
Contract selected by default
Number of companies per page
Default homepage
Once the modifications are made, click on the “Validate” link of the “Actions” box to save the changes, or
click on the «Cancel » link to go back to the list of subscribers. The subscriber will have to reconnect to
Cofanet to see the changes.
23.4.2 Personalisation of the contract
When you are on the subscriber details screen, click on the link “Personalise” in order to access the page
allowing you to customise the contract of the subscriber.
Under the boxes containing a few information about the subscriber and the contract, are two tabs
“Predefined Format” and “Detailed Rights”.
“Predefined Format”
You can choose to provide the user with the default rights which provides him the same rights as the
Administrator (except User Management), or you can choose to provide him with a Read Only profile
“Detailed Rights”
After having chosen one of the rights above, you have the possibility to customise it, while selecting
or removing individual rights among the displayed functionalities. You can also restrict the
authorised countries.
Then click on the “Validate” button in order to save the changes.
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23.4.3 Detach the contract
When you are on the subscriber details screen, click on the link “Remove contract” in order to detach
from the subscriber the access to the contract. Then click on “Cancel” to go back to the list of
subscribers: the subscriber will then appear in the list of subscribers of the company.
23.5 Attach the contract to an existing subscriber
When clicking on “View” of a subscriber that is listed in the subscribers of the company table, you have
access to the subscriber details page where you can attach the current contract. Then the subscriber
selected will be able to access and manage the portfolio of this contract.
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24.EMAIL MANAGEMENT
You can manage through Cofanet (and depending on your contract rights) email addresses to which
notifications are sent from the Coface Risk system.
You can reach the “email management” screen by clicking on the sub-menu "email management"
available under the contract menu.
The screen is divided into 3 parts:
Filter
Recipient list for principal notifications: main addressees
Recipient list for secondary notifications: duplicate notification addressees.
24.1 Filter and sorting
The email management screen displays a multi-contract list. But you can set a filter on a contract
number (among the contracts available under your user code)
In all cases, you can sort the proposed list by:
Contract number
Contract type
Policyholder
You can export to PDF and /or print the email management screen. Warning: if you set a filter on a
contract number, only the filtered list will be exported to PDF.
24.2 Email modification
Your email is used to inform you of daily notifications and reminder. Should you prefer not to receive
these messages via email, you have the possibility to indicate this. Go to “Tools”, then “Options” in “Daily
mail notification” select “YES” and save changes.
NOTE: This choice will concern all messages, and thus, all policies attached to the subscriber.
The modification mode is available on your user code if:
Your contract is signed
The product “email management” is set on your contract and on your subscriber
The media set on your contract is “email”
You are the “agreement manager” of your contract.
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In all the other cases, you will access the email management screen in a “view only” mode.
The modification mode allows you to:
See the role and details of your contract for notifications
Modify the email addresses of the recipients for principal notifications and/or the recipient s for
secondary notifications if any.
You can amend an email address by clicking on the “edit” action beside the email address you want to
update.
Once you have clicked on the action "edit" a new window opens where you can enter the new address.
When the entry is ended you can validate by clicking on the “ok” button or abandon the modification by
clicking on the button “cancel”.
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25.WELCOME PAGE
The welcome page is displayed by default when you log into Cofanet. If you would like a different page
to be displayed when you log in, you can change it in the Cofanet Options menu.
25.1 Updates
This gives you information about the latest changes in your portfolio as well as the new messages
available in the “Messages” screen.
Messages with an importance level “high” are displayed in red.
Click on a company name to access the content of the message.
25.2 Focus
The “Focus” box contains important information that we advise you to read so as to be aware of the
latest changes to the Cofanet system.
25.3 Marketing Information
This box contains information about a Coface offering that may be of interest for you. Click on the image
in the box to access the details of the offer.
25.4 Coface risk indicators
This frame allows you to get more information on the Country Risk Assessment, the DRA (Debtor Risk
Assessment) and the WAP (Weighted Assessment of Portfolio).
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26.COFANET LAYOUT
26.1 Header
The header of each page is composed of:
On the left hand side: the logo and application name
On the right hand side: a box containing the following details:
o User: the user code that you used to connect. The user code is followed by a “Log Out” link
allowing you to disconnect from Cofanet in total security
o Contract: the contract currently selected. If you have more than one contract, the dropdown list
allows you to change the contract at any time.
o Type of contract: the type contract selected. For example “Globalliance”.
26.2 Navigation Bar
The navigation bar (also called menu bar) is just underneath the header and enables you to access all the
functions of Cofanet. It is composed of the following menus and options:
Welcome page
Search
Portfolio
o List of companies
o History of requests
o Analysis
o Portfolio analysis
o Export portfolio
o User Fields import
o Update your user fields
o Bulk Actions
o Overdue accounts (depending on contract)
o Claims follow up
Messages
Contract
o Contract details
o Change contract
o Turnover notification
o Balance Sheet Declaration
o Email Management
o My Account (for @rating line contracts)
o Documents
Tools
o Documentation
o Options
o Your user fields
o User administration
o Country information
Help
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o
o
o
Contacts
User Guide
Current version
To access these options, place your cursor over the text of the menu. The list of options is then
displayed.
This list disappears as soon as you click on one of the options or if you click anywhere on the current
page.
If no list of options is displayed when your cursor is over the menu, it means that there are no options
available: in this case, click on the menu to access the corresponding function.
26.3 Actions Box
You will find the “Actions” box on the right hand side of all the pages of Cofanet.
On most pages, this box contains one or more actions which are related to the page displayed.
You may also find the following icons at the bottom of the box:
Quick export of the portfolio (with filter, if applied) in a CSV format
Analysis of the portfolio by country and by @rating
Access to the Cofanet messages
Print the current page in PDF format
Print the current page
Import specifications (for user fields import and bulk actions)
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27.BROKER INSISTENSE
In the credit limit order screen the broker can block the automated underwriting by ticking the insistence
box.
A comment is mandatory in order to inform the underwriter of the reasons.
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28.TRADELINER POLICY – COFANET REGULAR USE
TradeLiner is a new type of policy that Coface proposes to its customers. The management of this policy
is explained separately in the following chapters.
-
Chapter 28: TradeLiner policy – regular use for a new contract
Chapter 29: TradeLiner management in case of a migrated contract.
28.1 Notification of reduction or cancellation of a Credit Limit
In case of a reduction or a cancellation of a Credit Limit, you receive a dedicated message in your
messages box in Cofanet.
According to the information of the message and your contract conditions, you need to complete the
page of «Outstanding Notifications» and the «Outstanding Awaiting Orders», or only one of these.
Examples of message:
Action: indicate the Outstanding Invoices
Actions:
- In any case: Indicate the Outstanding invoices, but also complete the template to inform of
Outstanding awaiting orders. See paragraph 3 of this chapter.
- In case a cover above 3 months is required, the Customer should also request for an Order
Awaiting Deliveries Cover (OCL), see Chapter 28.3.
Please note: your Tradeliner contract indicates the deadline that you have to indicate the Outstanding
Invoices and the Outstanding Orders. After this deadline, the option is no longer available.
Note that the type of notifications received on a company also influences your possible «Protection»
actions as will be detailed hereafter.
28.2 Customer Notification of Outstanding Invoices
To complete the Outstanding Invoices, go to the menu «Protection» and select «Create Outstanding
Notification»:
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The following screen opens and allows you to list your Outstanding Invoices:
For each invoice you need to add, click on «Add» and continue until all the invoices have been indicated.
A list of actions is available at the end of this screen:
•
•
Submit: to register your Notification of Outstanding Invoices
Cancel: to cancel the invoices that have been added.
Once you have declared the Outstanding Invoices and saved the data in the screen, you can return to
this page and you will find additional actions:
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According to the deadline fixed in your contract to declare the Outstanding Notifications, you have the
possibility to modify, add or cancel the list of Outstanding Invoices. Passed this deadline the option is no
longer available and you cannot add any Outstanding Invoices.
28.3 Outstanding Orders Declaration & Complementary Cover Request
To complete your Outstanding Orders, please go to the menu «Protection» and select «Orders Awaiting
Delivery Cover»:
The following template opens and allows you to complete your forecasted, thus Outstanding Orders to
be delivered. Make sure you complete all the fields with an «*».
Select the type of cover in the box, and accordingly your next screen appears and needs to be
completed.
In our example, the Type «Preshipment» is selected and thus reflects in the page hereunder. When
selecting another type from the box, your screen adapts accordingly.
1
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When the Orders to deliver may require a request for additional Cover – as these orders are already
forecasted - , the request can be made within Cofanet in the same template as «Outstanding Deliveries
Cover».
At the end of this template the Part: « Order Product: Orders Awaiting Delivery Cover», See «1» in the
screen copy above.
The request for additional cover will need to be decided upon by an Underwriter, you will be informed of
the decision in the regular way with a message.
28.4 Maximum Capacity
Your Contract includes a maximum amount of credit decisions covered, that applies to the credit
decisions that are set by us (please refer to your TradeLiner documentation for details)
To help you manage this maximum amount, a dynamic graph, called ‘Capacity’, is displayed in your drilldown menu, under “Contracts”> “Contracts details”.
This graph indicates the percentage used of your maximum amount of credit decisions covered, in real
time. When we grant any Credit Decision the percentage will increase and when you or we reduce or
cancel any Credit Decision the percentage will decrease accordingly.
When 80% of the ‘Capacity’ is reached, you will also receive a specific alert message, displayed in your
‘Portfolio’ section.
When 100% of the ‘Capacity’ is reached, you will receive another alert message. You will then no longer
be able to request additional credit decisions, until the percentage used of your maximum amount of
credit decisions covered capacity falls back below 100%.
28.5 Political Risk
Political risk is now integrated in Cofanet and at any time you can view the list of countries that are
excluded.
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In the Cofanet menu, click on «Contract Details»
The list of the excluded countries due to political risk appears:
Note that in case you search a company but the country is in the list of excluded countries, a pop-up
screen informs you instantly of the exclusion:
28.6 Reduction of waiting period
Cofanet allows you to manage the reduction of waiting period online according to the conditions of your
contract.
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Should you wish to reduce the waiting period, this needs to be indicated in your Notification of Overdue
Account, while you record your unpaid invoices. At the part of «Intervention» you see the option:
When clicking «YES», your contractual options appear for the possible choices of the reduction of the
waiting period. Select the option of your choice and save to continue.
After choosing the reduction period, complete the invoices details and continue as regular with the
Notification of Overdue Account. The option of Waiting Period Reduction will be displayed in the overall
page and remains visible at all time when returning to your Notification.
Note: you can only request the Reduction of Waiting Period at the stage of the initial Notification of
Overdue Account.
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29.TRADELINER MANAGEMENT IN CASE OF A MIGRATED CONTRACT
With the renewal of a Whole Turnover Policy you have benefitted of the migration of your contract to a
TradeLiner contract. Various features are set up to make your management between the previous
contract fluid.
This dedicated chapter will guide you in this management between the past contract, the data migration
and the new TradeLiner contract.
29.1 View of contracts and link with previous contract situation
In case you have various contracts in your portfolio, you will have on top right of your screen - see the
possibility to select any active contract. This means that the previous contracts that are now new
migrated contracts are only displayed in their TradeLiner reference.
Figure 1 - select your contract
In a new migrated contract, you find an additional tab «Migrated contract» followed by contract umber
that indicates all the products that were in the previous contract.
29.2 Migrated decisions
In the company portfolio list, the migrated decisions are flagged by a diamond
product column:
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, this is indicated in the
This information can also be found in the company details page, in the overview of Requested Products:
When clicking on the product you can access to the history and view the full history of the decision, with
a separation between before (in grey zone) and after the migration.
29.3 Management between previous contract and migrated TradeLiner contract
•
In messages follow-up:
In case of a TradeLiner contract from a migration you will continue to receive messages linked to the
cancelled contract. This keeps you informed on NOA or remaining Activity Declaration from past periods.
To facilitate this follow up, you will see in the overview of the messages the columns «Contract» and
«Contract Type»
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•
In contract follow up:
To allow you a quick overview of the association between your former contract to the corresponding
TradeLiner policy, two new columns are added in the screen Change Contract: the list of displayed
messages In case of multiple contracts the list of messages will guide you in
Note
-
•
if the main contract is not issues from a migration proicess, these two columns remain empty.
The valuse of the migrated Whole TurnOver Policy are highlighted in grey and cannot be
selected.
In List of Notifications of Overdue Account
Two new columns have been added to the “List of Notifications of Overdue Account”, in order to display
on which contract number and contract type the NOA is registered
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•
In Claims Portfolio and Claims Summary
Here as well you will see two new columns added with the contract number and contract type.
Note:
in the various filters only TradeLiner policies are proposed, but the result will display both the NOA
attached to the TradeLiner policy and to the linked Whole Turnover policy.
•
Contract reference in NOA and Claim detail
-
For file attachment in the NOA Documents Upload you will see the display of the contract
reference, both in the detail as in the list overview.
The Claim details of a Whole Turnover claim will remain accessible, The contract number and
type will also be displayed into the tabs of the Claims details.
-
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29.4 Management of Notification of Overdue Account for migrated contracts
Depending on the invoicing and delivery dates, some transactions will probably be carried out before
and/or after the start date of the TradeLiner policy. In case of a Notification of Overdue Account (NOA)
the decision to put the NOA either on the previous contract or the new migrated TradeLiner contract will
depend on the following rules and are calculated automatically by the system:
1. All invoices issued before the TradeLiner start date The whole claim will be registered under
the WTO policy
2. All invoices are issued after the TradeLiner start date The whole claim will be registered under
the TradeLiner policy
3. Invoices are issued before and after the TradeLiner start date If 50% or more of the invoices
concerns the WTO policy, then the whole claim will be registered on the WTO policy, else it will
be registered under the TradeLiner policy.
Note: The reference for this calculation is the issue date of the invoice.
This calculation is done instantly while you complete the form for the NOA and enter the concerned
invoices. According to the result you will see the NOA being registered directly to the correct contract. A
pop up message will inform you only in case the NOA will be registered on the WTO policy.
Your NOA will be
attached to the
WTO policy
if the NOA is set on the previous contract, the system asks if you request for an Intervention or not:
If, the NOA is registered on the Tradeliner policy, you will automatically be conducted to the screen with
the specific Tradeliner NOA conditions. See dedicated chapter in TradeLiner Management.
Please note that you cannot register a NOA, when a NOA or Claim is already in progress on the
counterpart policy.
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29.5 Activity Declaration for a migrated TradeLiner contract
Activity declarations from the previous whole turnover policy will remain available to be entered and
viewed under the initial contract number.
29.6 Portfolio export and export scenariis
•
•
•
•
Exports made on the WTO policy < 1 month before the migration, will remain accessible in the
export list.
After the migration, when an export is made of the Tradeliner portfolio, the ID of the user who
made the initial request on the WTO policy will be displayed into the export.
All existing Scenarios will be migrated to the Tradeliner policy.
Migrated WTO policies figuring into these scenarios will be replaced automatically by its
Tradeliner counterpart.
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