MultiService SMON Manager

MultiService SMON Manager

Avaya MultiService

SMON Manager

User Guide

March 2003

Avaya MultiService SMON Manager User Guide

Copyright Avaya Inc. 2002 ALL RIGHTS RESERVED

The products, specifications, and other technical information regarding the products contained in this document are subject to change without notice. All information in this document is believed to be accurate and reliable, but is presented without warranty of any kind, express or implied, and users must take full responsibility for their application of any products specified in this document. Avaya disclaims responsibility for errors which may appear in this document, and it reserves the right, in its sole discretion and without notice, to make substitutions and modifications in the products and practices described in this document.

Avaya™, Cajun™, CajunRules!™, CajunDocs™, OpenTrunk™, P550™, LANstack™, and

CajunView are registered trademarks and trademarks of Avaya Inc.

ALL OTHER TRADEMARKS MENTIONED IN THIS DOCUMENT ARE PROPERTY OF THEIR

RESPECTIVE OWNERS.

Release 2.002

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

The Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Chapter 1 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is RMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Switch Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Enterprise Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SMON Management Applications . . . . . . . . . . . . . . . . . . . . . . . .3

Overview of SMON Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

SMON Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Top-Down Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Top-Down Monitoring for the MAC Layer . . . . . . . . . . . . . .7

Top-Down Monitoring for the Upper Layers . . . . . . . . . . . .8

SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Avaya MultiService SMON Manager Tools . . . . . . . . . . . . . . . .11

Enterprise Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . .11

Enterprise Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Enterprise Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . .12

Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Enterprise Switch History . . . . . . . . . . . . . . . . . . . . . . . . . .13

Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Device SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Chapter 2 — Introduction to Avaya MultiService SMON Manager . 16

Starting Avaya MultiService SMON Manager . . . . . . . . . . . . . . . . .16

The Online SMON User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . .16

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Online SMON Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Working with SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Configuring Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Polling Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Items Per Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

TopN Number of Elements . . . . . . . . . . . . . . . . . . . . . . . . .21

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Configuring Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Using Dialog Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Report Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 3 — Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessing Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Using Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Understanding the Switch Statistics Window . . . . . . . . . . . . . .28

Selecting Switches to Poll . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Filtering the Switch Statistics Display . . . . . . . . . . . . . . . . . . . .32

Switch Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Searching for Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Chapter 4 — Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Accessing Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Using Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Understanding the Port Statistics Window . . . . . . . . . . . . . . . .36

Selecting Ports and LAGs to Poll . . . . . . . . . . . . . . . . . . . . . . . .38

Filtering the Port Statistics Display . . . . . . . . . . . . . . . . . . . . . .40

VLAN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

TopN Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Searching for Ports and LAGs . . . . . . . . . . . . . . . . . . . . . . . . . .45

Chapter 5 — Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Accessing Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Using Voice Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Understanding the Voice Port Statistics Window . . . . . . . . . . .48

Selecting IP Telephones to Poll . . . . . . . . . . . . . . . . . . . . . . . . .50

Filtering the Voice Port Statistics Display . . . . . . . . . . . . . . . . .52

Voice Port Statistics Counters . . . . . . . . . . . . . . . . . . . . . . . . . .53

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Searching for IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Chapter 6 — Introduction to SMON History . . . . . . . . . . . . . . . . . . . 56

Accessing SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

The SMON History User Interface . . . . . . . . . . . . . . . . . . . . . . . . . .56

SMON Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

SMON History Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Info Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

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Chapter 7 — Using SMON History . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Enterprise History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Understanding the Enterprise History Window . . . . . . . . . . . .61

Collection Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Activating/Deactivating History Collections . . . . . . . . . . . . . . .64

Activating Auto Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Viewing the Collection Log . . . . . . . . . . . . . . . . . . . . . . . . .66

Refreshing the Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Saving the Enterprise History Window . . . . . . . . . . . . . . . . . . .68

Using Switch History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Opening a Switch History Window . . . . . . . . . . . . . . . . . . . . . .69

Understanding the Switch History Window . . . . . . . . . . . . . . .70

Saving a Switch History Report . . . . . . . . . . . . . . . . . . . . . . . . .72

Using Port History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Opening the Port History Chart . . . . . . . . . . . . . . . . . . . . . . . . .73

Understanding the Port History Chart . . . . . . . . . . . . . . . . . . . .74

Modifying the Port History Display . . . . . . . . . . . . . . . . . . . . . .75

Appendix A — Avaya MultiService SMON Manager Menus . . . . . . 76

Online SMON Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

SMON History Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Appendix B — Setting Up the SMON License . . . . . . . . . . . . . . . . . . 81

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Avaya MultiService SMON Manager User Guide v

Preface

Welcome to Avaya MultiService SMON Manager. This chapter provides an introduction to the structure and assumptions of the guide. It includes the following sections:

The Purpose of This Guide - A description of the intended

purpose of this guide.

Who Should Use This Guideh - A description of the intended

audience of this guide.

Organization of This Guide - A brief description of the subjects covered in each chapter of this guide.

The Purpose of This Guide

This guide contains the information needed to operate Avaya

MultiService SMON Manager efficiently and effectively.

Who Should Use This Guide

This guide is intended for use by network managers familiar with network management and its fundamental concepts. It is assumed that the user has the basic responsibility for monitoring Avaya’s intelligent switching devices and the network traffic.

Organization of This Guide

This guide is structured to reflect the following conceptual divisions:

Introduction - An introduction to Avaya MultiService SMON

Manager including the following chapters:

Preface - This chapter describes the guide’s purpose, intended audience, and organization.

Avaya MultiService SMON Manager User Guide vi

Preface

Overview - This chapter provides an overview of the RMON standard and Avaya Inc.’s SMON concepts, a graphical example of SMON’s position in a network, a description of the

Avaya Inc. switch architecture and monitoring concepts, and an introduction to the SMON tools.

Online SMON - Instructions on how to use Online SMON

Manager applications.

Introduction to Avaya MultiService SMON Manager -

This chapter describes how to launch Avaya MultiService

SMON Manager and the SMON tools. It also describes the

Online SMON user interface.

Enterprise Switch Statistics - This chapter describes the

Enterprise Switch Statistics tool in detail, including sample screens and filtering options.

Enterprise Port Statistics - This chapter describes the

Enterprise Port Statistics tool in detail, including sample screens and filtering options.

Enterprise Voice Port Statistics - This chapter describes the Enterprise Voice Port Statistics tool in detail, including sample screens and filtering options.

SMON History - Instructions on how to use SMON History.

Introduction to SMON History - This chapter explains how to open SMON History and provides a detailed description of the SMON History user interface.

Using SMON History - This chapter describes the SMON

History tools in detail.

The following Appendices are included at the end of this guide:

Appendix A - The full menu structure in Avaya MultiService

SMON Manager.

Appendix B - How to set up the Avaya MultiService SMON

Manager license.

Avaya MultiService SMON Manager User Guide vii

1

Overview

This chapter describes Avaya MultiService SMON Manager, Avaya Inc.’s switched network monitoring system, and includes the following sections:

What is RMON - A brief description of the RMON standard.

What is SMON - A general description of SMON switch

monitoring technology.

Overview of SMON Concepts - An introduction to SMON

concepts.

SMON Tools - An introduction to different types of SMON tools.

What is RMON

RMON is the internationally recognized and approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures consistency in the monitoring and display of statistics between different vendors.

RMON’s advanced remote networking capabilities provide the tools needed to monitor and analyze the behavior of segments on a network.

In conjunction with an RMON agent, RMON gathers details and logical information about network status, performance, and users running applications on the network.

An RMON agent is a probe that collects information about segments, hosts, and traffic, and sends it to a management station.

The network administrator uses software tools to view the information collected by the RMON agent on the management station.

RMON has two levels:

• RMON I analyzes the MAC layer (Layer 2 in the OSI seven-layer model).

• RMON II analyzes the upper layers (Layers 3 and above).

Avaya MultiService SMON Manager User Guide 1

Overview

RMON is an industry standard that Avaya Inc. and other companies have adopted in their network management applications. Avaya has taken the RMON standard and extended it to the switching environment.

What is SMON

SMON is an extension of the RMON standard. SMON adds to the monitoring capabilities of RMON in the following ways:

• It provides additional tools and features for monitoring in the switch environment.

• It provides a global view of traffic flow in a network with multiple switches.

SMON extends both RMON I for the MAC layer, and RMON II for the network layer and above. SMON monitoring collects and displays data in real-time.

Using SMON monitoring, you can get:

• A global view of traffic for all switches on the network.

• An overall view of traffic passing through a specific switch.

• Detailed data about the hosts transmitting packets or cells through a switch.

• An analysis of traffic passing through each port connected to a switch.

• A view of traffic between various hosts connected to a switch.

Figure 1-1. SMON Monitoring

Avaya MultiService SMON Manager User Guide 2

Chapter 1

Switch Monitoring

Effective switch management requires a comprehensive monitoring mechanism. RMON monitoring is not sufficient for switches. RMON probes can only be used to monitor and analyze a single segment. When you deploy a switch in the network, there are additional components in the network that can not be monitored using RMON, such as switch ports, VLAN, and statistics for all ports.

SMON meets this challenge by extending RMON to the switched network. The SMON extensions of RMON allow the network administrator to analyze the switched network and all of its components.

Enterprise Monitoring

Switches are often used in networks with a complex topology. Switches are typically deployed at the center of an enterprise network between clients and servers, or in backbones to provide high bandwidth and secure connectivity.

Avaya MultiService SMON Manager uses a client/server architecture for enterprise monitoring.

SMON extends RMON to provide global monitoring for complex networks. Avaya MultiService SMON Manager tools provide a network-wide view of all switched devices in the network. They enable you to monitor the entire network in a single window.

SMON Management Applications

The management applications provided by the SMON extension of

RMON include SMON I tools on the MAC layer, and AnyLayer SMON tools on the network layer and above.

The SMON I tools extend RMON I to provide switch monitoring and global network monitoring on the MAC layer. These tools include:

• Enterprise Switch Statistics

• Enterprise Port Statistics

• Enterprise History

• Switch Statistics

• Switch-wide Quality of Service (QoS) indication (provided as part of Switch Statistics)

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Overview

• VLAN Statistics

• Port Statistics

• Extended Port Statistics

• Ethernet Segment Statistics

• Host Statistics

• Host Matrix Statistics

• Port History

The AnyLayer SMON tools extend RMON II to provide switch monitoring on the network layer and above. These tools include:

• Protocol Directory

• Protocol Distribution

• Network Layer Host Statistics over IP

• Network Layer Subnet Statistics over IP

Overview of SMON Concepts

The SMON applications include Avaya MultiService SMON Manager and

Avaya Device SMON applications for Cajun Campus devices. These applications comprise an RMON-compliant network management suite that implements the SMON extensions to RMON. Avaya MultiService

SMON Manager and Avaya Device SMON applications work with the other components of the Avaya MultiService Network Manager to provide a full spectrum of in-depth monitoring of switch traffic and network performance.

Avaya MultiService SMON Manager and Avaya Device SMON applications consist of a software console application on a workstation and remote monitoring probes in network devices that support SMON.

The console applications communicate constantly with the SMON devices on your network. The console uses the SNMP protocol to gather information from the devices. Avaya MultiService SMON Manager and

Avaya Device SMON applications provide you with a suite of powerful graphic display tools to view this information.

Avaya’s SMON tools give you detailed analysis of the traffic flow on your switched network, from a global view down to a specific host, and from total MAC layer traffic down to a specific application protocol - all in real-time.

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Chapter 1

SMON Devices

Avaya’s SMON tools provide monitoring capabilities for network devices that support the SMON extensions of the RMON standard.

For Avaya M770, Avaya P130, and Avaya P330 Devices, SMON monitoring capabilities can be activated by purchasing an SMON license from Avaya Inc.

Avaya M770 M-MLS Devices and Avaya P333R Devices also support the

AnyLayer SMON extensions of RMON II.

Figure 1-2. Avaya SMON Manager Components

5 Avaya MultiService SMON Manager User Guide

Overview

The following table shows the SMON monitoring components supported by the various network devices.

Table 1-1. SMON Monitoring Support by SMON Devices

Enterprise Switch Statistics

Enterprise Port Statistics

Enterprise Voice Port

Statistics

Enterprise Port History

Switch Statistics

Switch-wide QoS Indication

VLAN Statistics

Port Statistics

2

Ethernet Segment Statistics

Host Statistics

Host Matrix Statistics

Port History

Protocol Directory

Protocol Distribution

4

4

4

4

Network Layer Host

Statistics (IP)

Network Layer Subnet

Statistics (IP)

4

Avaya

P330

Device

Avaya M770

Device

DomainX

Avaya P460,

P580, P882, and P130

Devices

1

3

3

3

3

2

1

As part of Switch Statistics application.

2

Extended Port Statistics are also supported.

3

Supported when using the Avaya M770 M-MLS.

4

Supported when using a Avaya P333R module.

Top-Down Monitoring

Avaya’s SMON applications provide multi-tiered monitoring capabilities, both for the MAC layer (SMON I) and for upper layers (AnyLayer

SMON). Multi-tiered monitoring enables you to use powerful top-down network monitoring techniques.

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Chapter 1

Top-down monitoring begins when you notice particular traffic flow patterns in a global view of your network. You then progessively focus in until you find the specific source or sources of the traffic. Using this method, the amount of information you need to assess is kept to a minimum. Top-down monitoring is robust enough to keep you in control of even the most complex and sophisticated networks.

Top-Down

Monitoring for the MAC

Layer

The top tier for Avaya SMON monitoring at the MAC layer (SMON I) is

Enterprise Switch Statistics. The Enterprise Switch Statistics tool shows summary traffic statistics for all switches in your network.

The next two tiers provide a general look at the traffic passing through a specific switch. In this way, you can view at a glance whether the switch is functioning efficiently and effectively. These tiers provide answers to questions such as:

• Is there more traffic than usual passing through this switch?

• Are there more error packets than usual?

• How much traffic is passing through the VLANs?

• Do the VLANs have equal loads?

7 Avaya MultiService SMON Manager User Guide

Overview

The lower monitoring tiers provide more focused views of the traffic on the device. They allow you to zero in on a specific host or port on a switch. You can then pinpoint the exact source of the traffic discovered in the upper tiers.

Figure 1-3. Top-Down Monitoring for the MAC Layer

Top-Down

Monitoring for the

Upper

Layers

Avaya’s SMON applications provide a series of AnyLayer SMON tools for implementing top-down monitoring techniques at the network layer and above. Top-down monitoring on upper layers allows you to view aspects of your network that extend beyond the router, or that apply to a specific application protocol.

The upper tier of SMON top-down monitoring for upper layers is

Protocol Distribution. The Protocol Distribution tool gives a general view of traffic through a switch, organized by protocol. Some of the types of questions Protocol Distribution may provide answers to are:

• What proportion of the traffic consists of IP maintenance protocols, such as ARP, RIP, or SAP?

• Is there an unusual amount of traffic for a specific type of application protocol, such as e-mail, name service, or HTTP?

Avaya MultiService SMON Manager User Guide 8

Chapter 1

• Is there an unusual amount of ICMP traffic that may be caused by flood pinging?

The lower tiers then allow you to locate the IP subnet or specific IP host that is the source of the traffic discovered using Protocol Distribution.

Figure 1-4. Top-Down Monitoring for Upper Layers

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Overview

SMON Tools

The SMON tools are divided into the following:

Avaya MultiService SMON Manager Tools - These tools

provide global monitoring capabilities for multiple SMON devices on a network.

Device SMON Tools - These tools monitor specific devices.

Figure 1-5. SMON Tools

Avaya MultiService SMON Manager User Guide 10

Chapter 1

Avaya MultiService SMON Manager Tools

Avaya MultiService SMON Manager tools provide global monitoring capabilities for multiple SMON devices on a network. There are two types of MultiService SMON Manager tools:

Online SMON Tools - Tools providing network-wide switch and port monitoring information in real-time. These tools include:

Enterprise Switch Statistics

Enterprise Port Statistics

— Enterprise Voice Port Statistics

SMON History Tools - Tools providing views and reports of monitoring information gathered over time. These tools include:

Enterprise History

— Enterprise Switch History

Port History

Enterprise Voice Port Statistics

In addition, the Port History tool can be accessed from Enterprise

History. These tools enable the network administrator to monitor and control history activities of all switches from two central control screens.

Enterprise

Switch

Statistics

The Enterprise Switch Statistics tool enables the network administrator to monitor network statistics of all switches on the network level, in a network which supports SMON.

As more and more switches are implemented in networks, it becomes increasingly important to be able to get a quick view of all the switches.

The Enterprise Switch Statistics application gives you a bird’s-eye view of the switched network, allowing you to see at a glance which switches are functioning properly and which require attention.

All devices on the network which have been discovered by the management umbrella and possess an SMON probe are displayed in a bar.

Enterprise Switch Statistics displays a concise analysis of the traffic traversing the switch. Data is displayed as a bar graph, for an understanding of the exact levels of traffic traversing the switches.

11 Avaya MultiService SMON Manager User Guide

Overview

Enterprise

Port

Statistics

Enterprise

Voice Port

Statistics

Enterprise

History

The basic counters (displayed in the bar charts) provide a view of the key counters for each switch. Placing the cursor over each bar displays an

Info Box, containing the Type, IP address, and MAC address of the associated device. This allows you to easily track switches.

The Enterprise Switch Statistics view forms the top layer of the MAC level top-down monitoring concept. It allows you to view the level of a specific user to isolate network problems quickly and accurately.

The relevant Device SMON application for each specific device can be opened from within Enterprise Switch Statistics.

Enterprise Port Statistics is an integral part of Avaya MultiService SMON

Manager. It allows you to see the data passing through selected ports on switches.

For each port, Avaya MultiService SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the switch.

If you notice that a particular port displays a disproportionate number of errors, this may indicate that a specific device connected to the port is responsible. If the attached port supports a Gigabit Ethernet connection, only a few hosts will be attached to this port. This makes it easy to locate the responsible host.

Enterprise Voice Port Statistics allows you to see the information on the data passing through Avaya IP telephones.

For each Avaya IP telephone, Avaya MultiService SMON Manager summarizes the traffic, such as good and error unicasts into the switch, and packets from the IP telephone.

If you notice that a particular IP telephone displays a disproportionate number of errors, this may indicate that the specific IP telephone connected to the port may be faulty. In addition, very high traffic statistics for an IP telephone may indicate heavy usage.

Using the Enterprise History tool, you can easily activate the history mechanism, and upload data from the Avaya M770, Avaya P130,

Avaya P330, Avaya P460, Avaya P580, and Avaya P882 Device probes.

In addition, you can perform an automatic, periodic upload of data stored in the probes during the collection period and store this data for later analysis.

Avaya MultiService SMON Manager User Guide 12

Chapter 1

Enterprise

Switch

History

For the Enterprise History application, the agent stores up to 360 separate data samples at equal time intervals that can later be retrieved from the SMON console. This is called History data, and provides an alternative method for analyzing the data in a switched network. The agent collects port history counters for all the ports in a device.

The Enterprise History application is a control center for managing the collection of History data on all agents in the network. Its main tasks are:

• Showing the status of Port History on each agent.

• Enabling the uploading of History data stored on each of the agents.

• Activating Port History on the console to display the History data stored on an agent.

The main advantages of using History data are:

• Quality information about network performance are received.

After analyzing the performance, you can plan accordingly for expected times when ports on the network are reaching their full capacity.

• Data is collected on all switch ports at the same time.

• Statistics can be imported into an external application, such as a database or spreadsheet, for more detailed analysis.

• Data can be graphically displayed to view history behavior.

The Enterprise History application can save History data from the agents in the network manually or automatically. Manual upload means that you must select an agent and then activate the upload. Automatic upload means that the Enterprise History application saves the data according to a predefined interval for selected agents.

Enterprise Switch History provides the option to use two collections at the same time, a long term collection and a short term collection. The short term collection consists of data collected at brief intervals. This provides a complete breakdown of network performance over a few hours or days. The long term collection consists of data collected at longer intervals over a period of a few days or weeks. This method provides a long term view of the network.

A collection period is divided into a maximum number of separate samples. You can upload the data at any time during the collection period, even before it is completed. By analyzing this data using Port

History, you can view the times and locations of the peak activity periods on the network.

13 Avaya MultiService SMON Manager User Guide

Overview

The key parameters for collections are:

Collection Duration - The interval for each collection. This defines how long the agent collects and stores the History data.

For example, a collection duration of 2 weeks, results in the agent collecting and storing data for 2 weeks. The longer the collection, the longer the interval between when the agent collects data.

Status - This defines whether a collection is active (the agent collects data) or inactive (the agent does not collect data). When setting an automatic upload of data for a Collection, the management station only uploads data for active Collections.

Port History

Using the Port History tool, you can access detailed history information collected by an SMON probe. This application is launched from the

Enterprise Switch History application.

The benefits of Port History include:

• Quality information reports about the performance of specific ports.

• The ability to work on all switch ports at the same time.

• The ability to plan for expected times when ports on the network are reaching their full capacity after analyzing the performance.

• The ability to view the effect of a change of configuration on the performance of the network. You can also view the exact details of the change itself in terms of which modules were inserted or removed.

• The ability to discover the time a reported problem occurred and on which port.

• The ability to view the ports and times where the traffic is at its highest or lowest.

• The ability to import the statistics into an external application, such as a database or spreadsheet, for more detailed analysis.

• The ability to view individual port history statistics in graph form.

Avaya MultiService SMON Manager User Guide 14

Chapter 1

Device SMON Tools

Device SMON tools monitor specific devices and provide statistics on the traffic passing through a device’s switch fabric, a VLAN, port, and host.

In addition, Device SMON can provide information about host pairs talking to each other.

For information on Device SMON tools, refer to the appropriate Avaya

Device SMON User Guide.

15 Avaya MultiService SMON Manager User Guide

2

Introduction to Avaya

MultiService SMON Manager

This chapter provides an introduction to Avaya MultiService SMON

Manager, and contains the following sections:

Starting Avaya MultiService SMON Manager - Instructions

on starting Avaya MultiService SMON Manager.

The Online SMON User Interface - A detailed description of

the Online SMON user interface.

Working with SMON Tools - Techniques for using Online

SMON more effectively.

Starting Avaya MultiService SMON Manager

To start Avaya MultiService SMON Manager from Avaya MultiService

Console, select

Tools > Avaya MultiService SMON Manager

. Avaya

MultiService SMON Manager opens with the Online SMON window.

To start Avaya MultiService SMON Manager from HP-OV NNM (UNIX or

NT-OV), select

Tools > Avaya > Avaya MultiService SMON Manager

. Avaya

MultiService SMON Manager opens with the Online SMON window.

The Online SMON User Interface

The user interface consists of the following elements:

SMON Tabs - Tabs providing a method for switching between

Online SMON and SMON History.

Menu Bar - Menus for accessing Online SMON functions. For information on the full menu structure in Online SMON, refer to

“Online SMON Menus” on page 76.

Online SMON Toolbar - Buttons providing shortcuts to

important functions in Online SMON.

Desktop - A resizeable window where Online SMON windows

are displayed.

Avaya MultiService SMON Manager User Guide 16

Chapter 2

Dialog Area - A resizeable window where all dialog boxes

appear.

The figure below shows the user interface, with its various parts labeled.

Figure 2-1. Online SMON User Interface

SMON

Tabs

Menu Bar

Toolbar

Dialog Area

Desktop

SMON Tabs

The SMON tabs provide a method for switching between the Online

SMON window and the SMON History window. To view a window, click the appropriate SMON tab. The relevant window appears.

Online SMON Toolbar

The Toolbar provides shortcuts to the main Online SMON functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Table 2-1. Online SMON Toolbar Buttons

Button Description Menu

Activates the Switch Statistics tool.

Activates the Port Statistics tool.

Activates the Voice Port Statistics tool.

File > New > Switch

Statistics

File > New > Port

Statistics

File > New > Voice

Port Statistics

Opens the Configuration dialog box.

Edit > Configuration

17 Avaya MultiService SMON Manager User Guide

Introduction to Avaya MultiService SMON Manager

Dialog Area

The area on the right side of the user interface is where all dialog boxes appear. This area can be resized by dragging the vertical splitter bar with the mouse. When a dialog box opens it replaces the current dialog box in the Dialog Area.

Desktop

Table 2-1. Online SMON Toolbar Buttons (Continued)

Button Description Menu

Produces a report file for importing to a spreadsheet or word processor.

Temporarily stops and then restarts collection of SMON data. When the collection of SMON data is paused, the background of the chart appears white.

File > Report Now

View > Pause

Searches for a specific item.

Edit > Find

Opens the Customize View dialog box.

View > Customize

Opens context sensitive on-line help.

Help > Help On

If a tool is not active, clicking the corresponding Online SMON toolbar button launches the tool. If a tool is already active, clicking the corresponding Online SMON toolbar button brings the tool to the foreground. For more information about the individual tools, refer to

“Avaya MultiService SMON Manager Tools” on page 11.

The left side of the application window is the Desktop. This area can be resized by dragging the vertical splitter bar with the mouse. Online

SMON windows can be resized and minimized. Minimized windows are shown at the bottom of the Desktop.

Avaya MultiService SMON Manager User Guide 18

Chapter 2

Working with SMON Tools

The following sections describe features that can help you use Online

SMON tools more effectively. The topics include:

Configuring Display Options - Instructions on how to

configure general Online SMON options.

Configuring Report Options - Instructions on how to

configure display options in the Switch, Port, and Voice Port

Statistics applications.

Using Dialog Box Options - Instructions on using the dialog

box options.

Generating Reports - Instructions on how to generate reports.

Managing Windows - Instructions on how to manage

Online SMON windows.

19 Avaya MultiService SMON Manager User Guide

Introduction to Avaya MultiService SMON Manager

Configuring Display Options

To configure display options for Enterprise Switch, Port, or Voice Port

Statistics:

1. Activate the application for which you want to configure display options.

2. Click .

Or

Select

View > Customize

. The Customize View dialog box opens.

Figure 2-2. Customize View Dialog Box

Polling

Interval

The Customize View dialog box enables you to change the following options:

Polling Interval

Display Mode

Items Per Screen

TopN Number of Elements

The Polling Interval option allows you to configure the way in which information is collected. If you make the polling interval smaller, you receive more accurate data at the expense of using more network resources. The objective is to use the ideal polling interval that provides accurate data using minimum network resources.

Avaya MultiService SMON Manager User Guide 20

Chapter 2

Display

Mode

Items Per

Screen

TopN

Number of

Elements

To change the polling interval, select a polling interval from the Polling

Interval

pull-down listbox.

The following polling intervals can be selected:

• 30 seconds

• 1 minute

• 5 minutes

• 15 minutes

• 30 minutes

• 60 minutes

* Note: The new polling interval will take effect when the device is next polled.

The Display Mode option allows you to select one of three display modes. Select a display mode using the option buttons.

The display mode options are:

• Last Interval Rate - The statistics gathered since the last poll.

• Cumulative - The accumulated statistics gathered since the start of the session.

Session Average Rate

- The average of the statistics per polling interval since the start of the session.

The Items Per Screen enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or Port Statistics windows. To change the number of items visible on the screen, enter a number in the Items Per Screen field.

* Note: The number of items per screen must be between 1 and 15.

The TopN Number of Elements option enables you to configure the number of switches, ports, and LAGs visible in the Enterprise Switch or

Port Statistics windows, using TopN filtering. TopN filtering enables

SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

To configure the TopN number of elements, enter the number of items to display in the Enterprise Switch or Port Statistics window in the TopN field.

21 Avaya MultiService SMON Manager User Guide

Introduction to Avaya MultiService SMON Manager

Configuring Report Options

To configure report options for Enterprise Switch, Port, and Voice Port

Statistics, select

File > Options

. The Options dialog box opens.

Figure 2-3. Options Dialog Box

The Options dialog box enables you to select a default directory for saving reports and configure the report format.

To select a default directory for saving reports:

1. Click

Browse

. A directory browser window opens.

2. Navigate to the directory in which you want to save reports.

3. Click

Open

. The path appears in the Reports Directory field.

To select a report format, select one of the following options

:

Tab-separated

- The report is formatted as a tab-delimited file.

CSV

- The report is formatted as a comma-delimited file.

For more information on reports, refer to “Generating Reports” on page 23.

Using Dialog Box Options

Information entered in a dialog box is not saved until you click the

Apply

button.

Avaya MultiService SMON Manager User Guide 22

Chapter 2

To undo all changes made to the information in the dialog box, click

Revert

. The information in the dialog box reverts to what it was when the dialog box was first opened.

If you have already sent information to the device from the dialog box and you click

Revert

, the information in the dialog box reverts to what it was when it was last applied.

* Note: When clicking

Revert

, the application does not poll the device for information. It is therefore possible that the dialog box may not reflect the true state of the device.

Generating Reports

You can produce two types of reports with Enterprise SMON Manager:

Report Now

Auto Report

Generated reports are text files that can be imported into spreadsheets such as Excel and database programs such as Access. The reports can be generated in a tab delimited format or a comma separated format. When a report is generated, it is saved to the directory specified in the

Reports

Directory field in the General Options dialog box.

Data in a Report Now includes only the statistics collected during the last polling interval. In an Auto Report, statistics collected at each polling interval are appended to the report.

For more information on selecting a format and a default directory for

reports, refer to “Configuring Report Options” on page 22.

23 Avaya MultiService SMON Manager User Guide

Introduction to Avaya MultiService SMON Manager

Report Now

To generate a report with the statistics from the last time the device was polled:

1. Click .

Or

Select

File > Report Now

. The Report Now dialog box opens.

Figure 2-4. Report Now Dialog Box

2. To change the filename and directory in which to save the report:

a. Click

Browse

. A file browser window opens.

b. Select a directory and filename for the report.

3. Click

Report

. The report is generated.

Avaya MultiService SMON Manager User Guide 24

Chapter 2

Auto Report

To start generating an automatic report:

1. Select

File > Auto Report

. The Auto Report dialog box opens.

Figure 2-5. Auto Report Dialog Box

25

CAUTION

2. To change the filename and directory in which to save the reports:

a. Click

Browse

. A file browser window opens.

b. Select a directory and filename for the report.

3. Click

Start

. The report is generated immediately. Data is added to the report after each polling interval.

Auto Reports are automatically saved to the network management station (NMS). If Auto Reports are generated on many devices for a long period of time, and none of the files are deleted, the NMS’s hard disk may become full.

If this occurs, stop the applications that are generating automatic reports and delete the files that are not required.

To stop generating Auto Reports:

Or

1. Select

File > Auto Report

. The Auto Report dialog box opens.

2. Click

Stop

.

1. Close Avaya MultiService SMON Manager. Auto Reports are no longer generated.

Avaya MultiService SMON Manager User Guide

Introduction to Avaya MultiService SMON Manager

Managing Windows

Online SMON enables you to manage open windows easily.

To cascade all open windows, select

Window > Cascade

.

To bring the next window in the list to the front, select

Window > Next

.

To bring the previous window in the list to the front, select

Window >

Previous

.

To close all windows, select

Window > Close All

.

To bring a window in the list to the front, select

Window > Window Name

, where

Window Name

is the name of the window you want to view.

Avaya MultiService SMON Manager User Guide 26

3

Switch Statistics

Switch Statistics allows you to see the data passing through each switch in the network. For a detailed overview of Enterprise Switch Statistics,

refer to “Enterprise Switch Statistics” on page 11.

Accessing Switch Statistics

To access the Switch Statistics window:

1. Click .

Or

Select

File > New > Switch Statistics

. The Switch Statistics application opens with the Switch Group Configuration dialog box open.

2. Select the switches you want SMON to poll. For instructions on

selecting switches for polling, refer to “Selecting Switches to Poll” on page 30. The Switch Statistics window displays the selected

switches and their traffic.

Figure 3-1. Switch Statistics Window

Avaya MultiService SMON Manager User Guide 27

Switch Statistics

Using Switch Statistics

The Switch Statistics window allows you to see the data passing through each switch in the network. For an explanation of the Switch Statistics

window, refer to “Understanding the Switch Statistics Window” on page 28.

Using Switch Statistics you can:

• Select the switches you want SMON to monitor. For information

on selecting switches to monitor, refer to “Selecting Switches to

Poll” on page 30.

• Select the switches you want SMON to display. For information

on changing display options, refer to “Filtering the Switch

Statistics Display” on page 32.

• Select the counters you want SMON to display. For information

on selecting counters, refer to “Switch Statistics Counters” on page 32.

• Sort the display. For more information on sorting the display,

refer to “Sorting the Display” on page 33.

• Search for specific devices. For more information, refer to

“Searching for Switches” on page 34.

Understanding the Switch Statistics Window

The Switch Statistics window is organized as follows:

• The X axis represents packets.

• The Y axis represents switches. Each row on the graph corresponding to a switch is labeled on the Y axis with the IP address of the switch or the user defined name for the switch.

• The following indicators can appear after the device name:

[NS] - The device is not supported by SMON.

[DP] - The device has a duplicated SMON license.

[NR] - The device is currently not responding.

[NL] - The device has no SMON license.

[SG] - The device information includes segment traffic.

Avaya MultiService SMON Manager User Guide 28

Chapter 3

(*) - Extra information about the port is available in the port’s

Info Box.

(**) - There are errors on the device. View the device’s Info

Box for more detailed information.

• The table below describes the items found in the Switch Statistics status bar.

Item

Table 3-1. Switch Statistics Status Bar Items

Description

Auto reports are being generated for the collection.

Last Polled

Device

Last Polling

Time

Scale

Items Count

The IP address of the last device polled.

Time when the device was last polled.

Units on the X axis.

Total number of devices being polled.

Switches in the Switch Statistics window can be labeled with the switch’s

IP address (the default device name) or the user defined name for the switch. To toggle the display of user defined names for switches, select

View > Switch Default Naming

. The display of user defined names for switches is toggled.

For information on Switch Statistics counters, refer to “Switch Statistics

Counters” on page 32.

For more information about modifying the display, and the available

toolbar, status bar, and mouse movement options, refer to “Configuring

Display Options” on page 20.

29 Avaya MultiService SMON Manager User Guide

Switch Statistics

Selecting Switches to Poll

To reduce strain on the network, Avaya MultiService SMON Manager enables you to select the switches that are monitored. SMON only polls the switches you select. Select the switches you want SMON to monitor using the Switch Group Configuration dialog box.

In addition, using the Switch Group Configuration dialog box you can save groups of switches to be monitored.

To open the Switch Group Configuration dialog box:

Click .

Or

Select

Edit > Configuration

. The Switch Group Configuration dialog box opens.

Figure 3-2. Switch Group Configuration Dialog Box

The Known Network box shows the devices in the network. You can monitor the progress of the learning process in the progress bar, located below the Known Network box.

To sort the switches displayed in the Known Network listbox, select a sorting method from the pull-down list above the

Known Network

listbox.

Sorting methods include:

IP Address - The devices are sorted by IP address.

Device Type - The devices are sorted by device type.

Avaya MultiService SMON Manager User Guide 30

Chapter 3

Groups - The devices are sorted by groups. Only devices in groups are listed. Moving a group to the

List of Selected

, selects all devices that are members of the group.

To refresh the Known Network list, click

Refresh

. The devices in the network are relearned.

* Note: Clicking

Refresh

also refreshes the list of device ports in the

Port Group Configuration dialog box and the list of IP telephones in the Voice Port Configuration dialog box.

To add switches to the

List of Selected

:

Select switches from the

Known Network

and click

>

.

Or

Double-click switches in the

Known Network

. The selected switches appear in the List of Selected .

To select all switches, click

>>

. All switches are added to the

List of

Selected .

To remove switches from the List of Selected :

Select the switches in the List of Selected and click

<

.

Or

Double-click switches in the List of Selected . The selected switches are removed from the

List of Selected

.

To remove all items from the List of Selected , click

<<

. All switches are removed from the

List of Selected

.

To save the switches in the

List of Selected

as a group:

1. Click

Group

. The Save Group dialog box opens.

Figure 3-3. Save Group Dialog Box

31

2. Enter a name for the group.

3. Click

OK

. The switch group is created.

Avaya MultiService SMON Manager User Guide

Switch Statistics

Filtering the Switch Statistics Display

By default, information from all switches selected in the Switch Group

Configuration dialog box is displayed in the Switch Statistics window.

You can limit information being displayed to specific ports using TopN filtering. This makes it easier to concentrate on specific devices in the network.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

SMON selects the TopN items by a rate base which you select from the pull-down listbox in the Switch Statistics window. SMON measures the rate base for all the items to find the TopN items and then displays these items and their statistics.

For information on defining the number of items to display using TopN

filtering, refer to “TopN Number of Elements” on page 21.

To activate the TopN filter, click at the bottom of the Enterprise

Switch Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Switch Statistics window.

To select a rate base, select a TopN criteria from the TopN pull-down listbox at the bottom of the Enterprise Switch Statistics window.

Switch Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

Packets - Counters for selected packet types for each switch.

Bandwidth - The rate at which traffic is entering and exiting each switch.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

Avaya MultiService SMON Manager User Guide 32

Chapter 3

The following table lists the Switch Statistics counters in the Packets statistics set.

Counter

Table 3-2. Switch Statistics Counters - Packets

Description

Bdcsts In

Collisions

The number of good broadcast packets entering the switch.

The number of collisions occurring on the switch.

Errors In

Good Pkts In

Mcsts In

Uncsts In

The number of error packets filtered out by the switch.

The number of good packets entering the switch.

The number of good multicast packets entering the switch.

The number of good unicast packets entering the switch.

The following table lists the Switch Statistics counter in the Bandwidth statistics set.

Counter

Table 3-3. Switch Statistics Counter - Bandwidth

Description

In BW The rate at which traffic is entering the switch in Kbps.

Sorting the Display

You can sort the display by the device name or any of the counters available for the device.

To sort the display:

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the Sort By pull-down listbox.

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order

(most traffic at the bottom, least traffic at the top).

33 Avaya MultiService SMON Manager User Guide

Switch Statistics

Searching for Switches

The Find option allows you to locate a specific switch in the Switch

Statistics window.

To search for a switch:

1. Click .

Or

Select

Edit > Find

. The Find Switch dialog box opens.

Figure 3-4. Find Switch Dialog Box

2. Enter the switch name or IP address in the Find Switch field.

3. Click

Find

. The found device is highlighted for easy identification.

* Note: If you enter only part of the name or IP address, SMON will find the first time the value appears.

To remove the highlight from the application window, click in the

Switch Statistics window. The highlight disappears.

* Note: The Find button changes to Find Next until all instances of the search information have been found.

Avaya MultiService SMON Manager User Guide 34

4

Port Statistics

Port Statistics allows you to see the data passing through each port and

LAG in the network. For a detailed overview of Enterprise Port Statistics,

refer to “Enterprise Port Statistics” on page 12.

Accessing Port Statistics

To access the Port Statistics window:

Click .

Or

Select

File > New > Port Statistics

. The Port Statistics application opens with the Port Group Configuration dialog box open.

Figure 4-1. Port Statistics Window

Using Port Statistics

The Port Statistics window allows you to see the data passing through each port in the network. For an explanation of the Port Statistics

window, refer to “Understanding the Port Statistics Window” on page 36.

Avaya MultiService SMON Manager User Guide 35

Port Statistics

Using Port Statistics you can:

• Select the ports and LAGs you want SMON to monitor. For information on selecting ports and LAGs to monitor, refer to

“Selecting Ports and LAGs to Poll” on page 38.

• Select the ports and LAGs you want SMON to display. For

information on changing display options, refer to “Filtering the

Port Statistics Display” on page 40.

• Select the counters you want SMON to display. For information

on selecting counters, refer to “Port Statistics Counters” on page 43.

• Sort the display. For more information on sorting the display,

refer to “Sorting the Display” on page 44.

• Search for specific ports and LAGs. For more information, refer to

“Searching for Ports and LAGs” on page 45.

Understanding the Port Statistics Window

The Port Statistics window is organized as follows:

• The X axis represents packets or percentage of utilization.

• The Y axis represents ports and LAGs. Each row on the graph corresponding to a port or LAG is labeled on the Y axis with a port number, LAG number, or with the user defined name of a port.

• An asterisk

(*)

following the name of a port or LAG indicates that extra information about the port is available in the port’s Info

Box.

• The table below describes the items found in the Port Statistics status bar.

Item

Table 4-1. Port Statistics Status Bar Items

Description

The information is filtered by VLAN.

Last Polled

Device

Auto reports are being generated for the collection.

The IP address of the last device polled.

Avaya MultiService SMON Manager User Guide 36

Chapter 4

Item

Table 4-1. Port Statistics Status Bar Items (Continued)

Description

Time when the device was last polled.

Last Polling

Time

Scale

Items Count

Units on the X axis.

Total number of ports being polled.

Ports in the Port Statistics window can be labeled with the port’s IP address and port number (the default device name) or the user defined name for the port. LAGs in the Port Statistics window can be labeled with the LAG’s IP address and LAG number (the default device name) or the user defined name for the LAG. To toggle the display of user defined names for ports and LAGs, select

View > Port Default Naming

. The display of user defined names for ports and LAGs is toggled.

* Note: For high-speed ports and LAGs with large polling intervals, bandwidth and utilization counters may be inaccurate.

For information on Port Statistic counters, refer to “Port Statistics

Counters” on page 43.

For more information about modifying the display, refer to “Configuring

Display Options” on page 20.

37 Avaya MultiService SMON Manager User Guide

Port Statistics

Selecting Ports and LAGs to Poll

To reduce strain on the network, Avaya MultiService SMON Manager enables you to select the ports and LAGs that are monitored. SMON only polls the ports and LAGs you select. Select the ports and LAGs you want

SMON to monitor using the Port Group Configuration dialog box.

To open the Port Group Configuration dialog box:

Click .

Or

Select

Edit > Configuration

. The Port Group Configuration dialog box opens.

Figure 4-2. Port Group Configuration Dialog Box

The

Known Ports

box shows the device ports in the network. You can monitor the progress of the learning process in the progress bar, located below the

Known Ports

box.

To sort the ports displayed in the

Known Ports

listbox, select a sorting method from the pull-down list under the Known Ports listbox. Sorting methods include:

IP Address - The ports are sorted by IP address.

Valuable Ports - Only valuable ports appear in the

Known Ports listbox.

Port Type - The ports are sorted by port type.

Avaya MultiService SMON Manager User Guide 38

Chapter 4

VLAN - The ports are sorted and represented by VLAN. When using the VLAN sorting method a list of VLANs appears in the

Known Ports list. Moving a VLAN to the List of Selected , selects all ports that are members of the VLAN.

Groups - The ports are sorted by groups. Only ports in groups are listed. Moving a group to the List of Selected , selects all ports that are members of the group.

* Note: Selecting

Network

, a device, module, port type, or VLAN, selects all ports under the selected object.

To refresh the Known Ports list, click

Refresh

.

* Note: Clicking

Refresh

also refreshes the list of switches in the

Switch Configuration dialog box and the list of IP telephones in the Voice Port Configuration dialog box.

To add ports and LAGs to the List of Selected :

Select ports and LAGs from the Known Ports and click

>

.

Or

Double-click ports and LAGs in the Known Ports . The selected ports and LAGs appear in the

List of Selected

.

To select all ports and LAGs, click

>>

. All ports and LAGs are added to the

List of Selected

.

To remove ports and LAGs from the

List of Selected

:

Select the ports and LAGs in the

List of Selected and click

<

.

Or

Double-click ports and LAGs in the

List of Selected

. The selected ports and LAGs are removed from the List of Selected .

To remove all items from the

List of Selected

, click

<<

. All ports and LAGs are removed from the List of Selected .

39 Avaya MultiService SMON Manager User Guide

To save the ports and LAGs in the

List of Selected

as a group:

1. Click

Group

. The Save Group dialog box opens.

Figure 4-3. Save Group Dialog Box

Port Statistics

2. Enter a name for the group.

3. Click

OK

. The port group is created.

Filtering the Port Statistics Display

By default, information from all ports and LAGs selected in the Port

Group Configuration dialog box is displayed in the Port Statistics window. You can limit information being displayed to specific ports and

LAGs using VLAN and TopN filters. In addition, you can sort the display.

For information on sorting the display, refer to “Sorting the Display” on page 44.

Avaya MultiService SMON Manager User Guide 40

Chapter 4

VLAN

Filtering

You can filter the ports and LAGs displayed in the Port Statistics window by VLAN. Only ports that are members of the selected VLANs are displayed in the Port Statistics window. This makes it easier to concentrate on specific VLANs in the network. To open the VLAN Filter dialog box, select

View > Define VLAN Filter

. The VLAN Filter dialog box opens.

Figure 4-4. VLAN Filter Dialog Box

41

To add VLANs to the

Selected VLANs

list:

Select VLANs from the

Known VLANs

list and click

Add

.

Or

Double-click VLANs in the

Known VLANs

list. The selected VLANs appear in the Selected VLANs list.

To select all VLANs, click

Add All

. All VLANs are added to the

Selected

VLANs list.

To remove VLANs from the Selected VLANs list:

Select VLANs in the Selected VLANs list and click

Remove

.

Or

Double-click VLANs in the Selected VLANs list. The selected VLANs are removed from the

Selected VLANs

list.

Avaya MultiService SMON Manager User Guide

TopN

Filtering

Port Statistics

To remove all items from the

Selected VLANs

list, click

Remove All

. All

VLANs are removed from the Selected VLANs list.

To apply the VLAN filter, click

Apply

. The Port Statistics information is filtered.

To toggle the VLAN filter, select

Actions > Activate VLAN Filter

.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

SMON selects the TopN items by a rate base which you select from the pull-down listbox in the Port Statistics window. SMON measures the rate base for all the items to find the TopN items and then displays these items and their statistics.

For information on defining the number of items to display using TopN

filtering, refer to “TopN Number of Elements” on page 21.

To activate the TopN filter, click at the bottom of the Enterprise Port

Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Port Statistics window.

To select a rate base, select a TopN criteria from the TopN pull-down listbox at the bottom of the Enterprise Port Statistics window.

Avaya MultiService SMON Manager User Guide 42

Chapter 4

Port Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

Packets - Counters for selected packet types for each port.

Bandwidth - The rate at which traffic is entering and exiting each port.

Utilization - The utilized capacity of each port.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

The following table lists the Port Statistics counters in the

Packets statistics set.

Counter

Bdcsts In

Collisions

Errors In

Mcsts In

Uncsts In

Table 4-2. Port Statistics Counters - Packets

Description

The number of good broadcast packets entering the switch.

The number of collisions occurring on the port or LAG.

Good Pkts Out

The number of error packets filtered out by the switch.

The number of good packets leaving the switch.

The number of good multicast packets entering the switch.

The number of good unicast packets entering the switch.

43 Avaya MultiService SMON Manager User Guide

Port Statistics

The following table lists the Port Statistics counters in the

Bandwidth statistics set.

Counter

Table 4-3. Port Statistics Counters - BandWidth

Description

In BW

Out BW

The rate at which traffic is entering the port or

LAG in Kbps.

The rate at which traffic is exiting the port or

LAG in Kbps.

The following table lists the Port Statistics counters in the

Utilization statistics set.

Counter

Table 4-4. Port Statistics Counters - Utilization

Description

Util The average percentage of the port’s capacity utilized in the last polling interval.

Sorting the Display

You can sort the display by the device name or any of the counters available for the device.

To sort the display:

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the

Sort By

pull-down listbox.

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order

(most traffic at the bottom, least traffic at the top).

Avaya MultiService SMON Manager User Guide 44

Chapter 4

Searching for Ports and LAGs

The Find option allows you to locate a specific port in the Port Statistics window.

To search for a port or LAG:

1. Click .

Or

Select

Edit > Find

. The Find Port dialog box opens.

Figure 4-5. Find Port Dialog Box

45

2. Do one of the following:

• To search for a port or LAG by name:

a. Click the

Port/LAG Name

option button.

b. Enter the port name or part of the port name in the Port/LAG

Name

field.

c. Click

Find

. The found port or LAG is highlighted for easy identification.

* Note: If you enter only part of the name, SMON will find the first time the value appears.

Avaya MultiService SMON Manager User Guide

Port Statistics

• To search for a port or LAG by port number:

a. Click the Port/LAG Number option button.

b. Enter the port number in the

Port/LAG Number field.

c. Click

Find

. The found port or LAG is highlighted for easy identification.

To remove the highlight from the application window, click in the Port

Statistics window. The highlight disappears.

* Note: The

Find

button changes to

Find Next

until all instances of the search information have been found.

Avaya MultiService SMON Manager User Guide 46

5

Voice Port Statistics

Voice Port Statistics allows you to see the data passing through each

Avaya IP telephone in the network. For a detailed overview of Enterprise

Voice Port Statistics, refer to “Enterprise Voice Port Statistics” on page 12.

Accessing Voice Port Statistics

To access the Voice Port Statistics window:

Click .

Or

Select

File > New > Voice Port Statistics

. The Voice Port Statistics application opens with the Voice Port Group Configuration dialog box open.

Figure 5-1. Voice Port Statistics Window

Avaya MultiService SMON Manager User Guide 47

Voice Port Statistics

Using Voice Port Statistics

The Voice Port Statistics window allows you to see the data passing through each Avaya IP telephone in the network. For an explanation of

the Voice Port Statistics window, refer to “Understanding the Voice Port

Statistics Window” on page 48.

Using Voice Port Statistics you can:

• Select the IP telephones you want SMON to monitor. For information on selecting IP telephones to monitor, refer to

“Selecting IP Telephones to Poll” on page 50.

• Select the IP telephones you want SMON to display. For

information on changing display options, refer to “Filtering the

Voice Port Statistics Display” on page 52.

• Select the counters you want SMON to display. For information

on selecting counters, refer to “Voice Port Statistics Counters” on page 53.

• Sort the display. For more information on sorting the display,

refer to “Sorting the Display” on page 54.

• Search for specific IP telephones. For more information, refer to

“Searching for IP Telephones” on page 55.

Understanding the Voice Port Statistics Window

The Voice Port Statistics window is organized as follows:

• The X axis represents packets or percentage of utilization.

• The Y axis represents IP telephones. Each row on the graph corresponding to an IP telephone is labeled on the Y axis with the

IP address of the IP telephone.

• An exclamation point (

!

) following the name of an IP telephone indicates that it is a one-cable configuration. This means that a host is connected to the switch through the repeater mounted on the IP telephone. Traffic generated by the host is reported as part of the IP telephone’s traffic.

Avaya MultiService SMON Manager User Guide 48

Chapter 5

• The table below describes the items found in the Voice Port

Statistics status bar.

Item

Table 5-1. Voice Port Statistics Status Bar Items

Description

Auto reports are being generated for the collection.

Last Polled

Device

Last Polling

Time

Scale

Items count

The IP address of the last device polled.

Time when the device was last polled.

Units on the X axis.

Total number of IP telephones being polled.

For more information on Voice Port Statistics counters, refer to “Voice

Port Statistics Counters” on page 53.

For more information about modifying the display, refer to “Configuring

Display Options” on page 20.

49 Avaya MultiService SMON Manager User Guide

Voice Port Statistics

Selecting IP Telephones to Poll

To reduce strain on the network, Avaya MultiService SMON Manager enables you to select the IP telephones that are monitored. SMON only polls the IP telephones you select. Select the IP telephones you want

SMON to monitor using the Voice Port Group Configuration dialog box.

To open the Voice Port Group Configuration dialog box:

Click .

Or

Select

Actions > Configuration

. The Voice Port Group

Configuration dialog box opens.

Figure 5-2. Voice Port Group Configuration Dialog Box

The Known IP Phones box shows the IP telephones in the network. You can monitor the progress of the learning process in the progress bar, located below the Known IP Phones box.

To sort the IP telephones displayed in the Known IP Phones listbox, select a sorting method from the pull-down list under the

Known IP Phones listbox.

Sorting methods include:

IP Address - The IP telephones are sorted by IP address.

IP Phone Type - The IP telephones are sorted by IP telephone type.

Avaya MultiService SMON Manager User Guide 50

Chapter 5

* Note: Selecting

Network

or IP telephone type, selects all

IP telephones under the selected object.

To refresh the

Known IP Phones list, click

Refresh

.

* Note: Clicking

Refresh

also refreshes the list of switches in the

Switch Configuration dialog box and the list of ports in the

Port Configuration dialog box.

To add IP telephones to the

List of Selected

:

Select IP telephones from the

Known Network

and click

>

.

Or

Double-click IP telephones in the

Known Network

. The selected IP telephones appear in the List of Selected .

To select all IP telephones , click

>>

. All IP telephones are added to the

List of Selected .

* Note: If the application cannot determine the port to which the

IP telephone is directly linked, the IP telephone cannot be moved to the List of Selected .

To remove IP telephones from the List of Selected :

Select the IP telephones in the List of Selected and click

<

.

Or

Double-click IP telephones in the List of Selected . The selected IP telephones are removed from the

List of Selected

.

To remove all IP telephones from the List of Selected , click

<<

. All IP telephones are removed from the

List of Selected

.

51 Avaya MultiService SMON Manager User Guide

Voice Port Statistics

Filtering the Voice Port Statistics Display

By default, information from all IP telephones selected in the Voice Port

Group Configuration dialog box is displayed in the Voice Port Statistics window. You can limit information being displayed to specific IP telephones using TopN filtering. This makes it easier to concentrate on specific devices in the network.

TopN filtering enables SMON to display only the items with the heaviest traffic. The TopN filter produces a report for the 1-15 (N) most active items on the network.

SMON selects the TopN items by a rate base which you select from the pull-down listbox in the Switch Statistics window. SMON measures the rate base for all the items to find the TopN items and then displays these items and their statistics.

For information on defining the number of items to display using TopN

filtering, refer to “TopN Number of Elements” on page 21.

To activate the TopN filter, click at the bottom of the Enterprise Voice

Port Statistics window. To deactivate the TopN filter, click at the bottom of the Enterprise Voice Port Statistics window.

To select a rate base, select a TopN criteria from the TopN pull-down listbox at the bottom of the Enterprise Voice Port Statistics window.

Avaya MultiService SMON Manager User Guide 52

Chapter 5

Voice Port Statistics Counters

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

Packets - Counters for selected packet types for each IP telephone.

Bandwidth - The rate at which traffic is entering and exiting each IP telephone.

Utilization - The utilized capacity of each IP telephone.

The counters relevant to the selected set of statistics appear under the graph. Check the counters you want displayed. Statistics for the checked counters are displayed as bar graphs.

The following table lists the Voice Port Statistics counters in the Packets statistics set.

Counter

Table 5-2. Voice Port Statistics Counters - Packets

Description

Bdcsts In

Collisions

The number of good broadcast packets entering the IP telephone.

The number of collisions occurring on the IP telephone.

Errors In

Good Pkts Out

Mcsts In

Uncsts In

The number of error packets filtered out by the

IP telephone.

The number of good packets leaving the IP telephone.

The number of good multicast packets entering the IP telephone.

The number of good unicast packets entering the IP telephone.

53 Avaya MultiService SMON Manager User Guide

Voice Port Statistics

The following table lists the Voice Port Statistics counters in the

Bandwidth statistics set.

Table 5-3. Voice Port Statistics Counters - BandWidth

Counter Description

In BW

Out BW

The rate at which traffic is entering the IP telephone in Kbps.

The rate at which traffic is exiting the IP telephone in Kbps.

The following table lists the Voice Port Statistics counters in the

Utilization statistics set.

Table 5-4. Voice Port Statistics Counters - Utilization

Counter Description

Util The average percentage of the IP telephone’s capacity utilized during the last polling interval.

Sorting the Display

You can sort the display by the device name or any of the counters available for the IP telephone.

To sort the display:

1. Click . The display is sorted by the selected criteria.

2. Select a sorting criterion from the Sort By pull-down listbox.

When sorting by Name, the bars appear in ascending order from bottom to top. When sorting by packets, the bars appear in descending order

(most traffic at the bottom, least traffic at the top).

Avaya MultiService SMON Manager User Guide 54

Chapter 5

Searching for IP Telephones

The Find option allows you to locate a specific IP telephone in the Voice

Port Statistics window.

To search for a IP telephone:

1. Click .

Or

Select

Edit > Find

. The Find IP telephone dialog box opens.

Figure 5-3. Find IP Telephone Dialog Box

55

2. Enter the IP telephone’s IP address in the IP Telephone Name field.

* Note: If you enter only part of the IP address, SMON will find the first time the value appears.

3. Click

Find

. The found IP telephone is highlighted for easy identification.

To remove the highlight from the application window, click in the Voice

Port Statistics window. The highlight disappears.

* Note: The

Find

button changes to

Find Next

until all instances of the search information have been found.

Avaya MultiService SMON Manager User Guide

6

Introduction to SMON History

This chapter provides an introduction to SMON History, and contains the following sections:

Accessing SMON History - Instructions on accessing the SMON

History window.

The SMON History User Interface - A detailed description of

the SMON History user interface.

Managing Windows - Instructions on managing SMON History

windows.

Accessing SMON History

To access SMON History, click the

History

tab in the Avaya MultiService

SMON Manager window. SMON History opens.

The SMON History User Interface

The user interface consists of the following elements:

SMON Tabs - Tabs providing a method for switching between

Online SMON and SMON History.

Menu Bar - Menus for accessing SMON History functions. For information on the full menu structure in SMON History, refer to

“SMON History Menus” on page 78.

SMON History Toolbar - Buttons providing shortcuts to

important functions in SMON tools.

Desktop - A resizeable window where SMON History windows

are displayed.

Info Box - A pop-up box containing information about the item

over which the cursor is placed.

Avaya MultiService SMON Manager User Guide 56

Chapter 6

The figure below shows the user interface, with its various parts labeled.

Figure 6-1. SMON History User Interface

SMON

Tabs

Menu Bar

Toolbar

Desktop

Info Box

SMON Tabs

The SMON tabs provide a method for switching between the

Online SMON window and the SMON History window. To select a window to view, click the appropriate SMON tab. The relevant window appears.

SMON History Toolbar

The Toolbar provides shortcuts to the main SMON History functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Table 6-1. SMON History Toolbar Buttons

Button Description Menu

Opens a saved collection.

File > Open

Saves the SMON History table to a text file.

Uploads the selected collection to the management station.

Opens a port chart window for the selected port.

Refreshes the information in the

History Table.

File > Save As

View > Switch

History

View > Port Chart

View > Refresh

57 Avaya MultiService SMON Manager User Guide

Introduction to SMON History

Table 6-1. SMON History Toolbar Buttons (Continued)

Button Description Menu

Activates the selected history collection for the selected devices.

Deactivates the selected history collection for the selected devices.

Actions > Start

Collection

Actions > Stop

Collection

Opens context sensitive on-line help.

Help > Help On

Desktop

The application window is the Desktop. SMON History windows can be resized and minimized. Minimized windows are displayed at the bottom of the Desktop.

Info Box

Info boxes provide information about a device, collection, or point on a

Port Chart. When the cursor is placed over a device in the History Table, a port in a History Collection, or a point in a Port Chart for about

2 seconds, an Info Box opens.

Figure 6-2. Info Box

To close the Info Box, move the mouse.

When the cursor is placed over a device in the History Table, the Info

Box provides the device’s name, location, IP address, and type.

When the cursor is placed over a statistic in a History Collection, the Info

Box provides all the counters on the port for the selected interval.

Avaya MultiService SMON Manager User Guide 58

Chapter 6

When the cursor is placed over a point in a Port Chart, the Info Box displays the counter, counter value, and time for the selected point.

To toggle the display of Info Boxes, select

View > Info Box

. The display of

Info Boxes is toggled.

Managing Windows

When using SMON History to view collections, you may have a large number of open windows. SMON History enables you to manage open windows easily.

To cascade all open windows, select

Window > Cascade

.

To bring the next window in the list to the front, select

Window > Next

.

To bring the previous window in the list to the front, select

Window >

Previous

.

To close all windows other than the Enterprise History window, select

Window > Close All

.

* Note: The Enterprise History window cannot be closed.

To bring a window in the list to the front, select Window > Window Name , where

Window Name

is the name of the window you want to view.

59 Avaya MultiService SMON Manager User Guide

7

Using SMON History

This chapter provides information on how to use SMON History to monitor the traffic on your network, and includes the following topics:

Using Enterprise History - An explanation of the information

in the Enterprise History window and instructions on how to use

Enterprise History.

Using Switch History - An explanation of the Switch History

window and instructions on how to use Switch History.

Using Port History - An explanation of the Port History Chart

and instructions on modifying the display.

For a detailed overview of SMON Enterprise History, refer to “Enterprise

History” on page 12.

Avaya MultiService SMON Manager User Guide 60

Chapter 7

Using Enterprise History

This section provides information about using Enterprise History, and includes the following topics:

Understanding the Enterprise History Window

Collection Parameters

Activating/Deactivating History Collections

Activating Auto Save

Refreshing the Device List

Saving the Enterprise History Window

Understanding the Enterprise History Window

The Enterprise History window provides a list of supported devices in the network, their collection parameters, and Auto Save status.

The Enterprise History window appears when SMON History opens and cannot be closed while SMON History is running.

Figure 7-1. Enterprise History Window

Collection

Listbox

History

Table

Status Bar

The Collection Listbox enables you to select the collection type you want to see and configure in the Enterprise History window. The available collection types are Long Term and Short Term Collections.

61 Avaya MultiService SMON Manager User Guide

Using SMON History

The following table provides a list of the columns in the History Table and their descriptions.

Column

Status

Table 7-1. History Table Fields

Description

The status of the selected collection. Possible statuses are:

Name

Address

Auto Save

The device name.

The device’s IP address.

Indicates if this collection participates in the Auto

Save scheme (On) or not (Off). For more

information, refer to “Activating Auto Save” on page 65.

The total collection duration time. Duration

Interval

Started

The sampling interval for this collection, i.e., how often the device collects the History data for this

Collection.

The date and time when this Collection was started on the device. This field is empty if the Status is inactive.

Last Auto Save The date and time of the last automatic save of this

Collection from the device. If the save was not successful, an error indicator appears. This field is updated with every Auto Save performed on this

Collection. It is applicable only if the Collection is active and Auto Save policy is active on the device.

For more information, refer to “Activating Auto

Save” on page 65.

The following table provides a description of the information displayed in the Enterprise History status bar.

Item

Table 7-2. Enterprise History Status Bar

Description

Discovery Status The discovery status of SMON History. When

Enterprise History is learning the network devices, a progress bar is displayed. When SMON History finishes learning the network devices,

Ready

is displayed.

Avaya MultiService SMON Manager User Guide 62

Chapter 7

Item

Table 7-2. Enterprise History Status Bar (Continued)

Description

Last Discovery

Total Devices

The date and time of the most recent discovery.

The number of devices listed in the History Table.

Auto Save Status Indicates the Auto Save Status. If Auto Save is off for all devices, the Auto Save Status is

Disabled

.

If Auto Save is active on one or more devices, the

Auto Save Status is

Enabled

. For more

information on Auto Save, refer to “Activating

Auto Save” on page 65.

Communication

Status

When SMON History is learning the network devices, the following icon is displayed:

63 Avaya MultiService SMON Manager User Guide

Using SMON History

Collection Parameters

Each product family, such as the Avaya P130 or Avaya P882 Device, is assigned certain predefined collection parameters. The collection parameters consist of the duration of the collection, the interval at which information is collected, and the number of buckets in the collection.

The following table shows the short term and long term collection parameters for different device types:

Device

Type

Parameter

P330/P130 10

Table 7-3. Collection Parameters

Buckets/

Collection

Short Term

Collection

Long Term

Collection

Duration Interval Duration Interval

5 min.

30 sec.

5 hrs.

30 min.

P580/P882 50

M770 360

25 min.

30 sec.

1 day 4 min.

25 hrs.

30 min.

14 days 56 min.

* Note: It is possible for a collection to contain more than the number of buckets listed above. This occurs when the device saves a new bucket during the upload process. The collection includes all information saved on the device at the time the upload starts and any information added during the upload.

Select a collection type using the

Collection pull-down listbox at the top of the Enterprise History window. Collection parameters for the selected collection type are displayed in the History Table.

Activating/Deactivating History Collections

To activate the history collection for one or more devices:

1. Select the devices whose collections you want to activate.

— To select all the devices in the Enterprise History Table, select

Edit > Select All

.

2. Select a collection type using the Collection listbox at the top of the

Enterprise History window.

3. Click in the SMON History toolbar.

Or

Select

Actions > Start Collection

.

The selected collection is activated for the chosen devices.

Avaya MultiService SMON Manager User Guide 64

Chapter 7

To deactivate the history collection for a device or several devices:

1. Select the devices whose collections you want to deactivate.

— To select all the devices in the Enterprise History Table, select

Edit > Select All

.

2. Select a collection type using the

Collection listbox at the top of the

Enterprise History window.

3. Click in the SMON History toolbar.

Or

Select

Actions > Stop Collection.

The selected collection is deactivated for the chosen devices.

If a collection is already active, reactivating or stopping it results in the loss of data collected and stored in the device. A warning dialog box opens with the following options when an active collection is activated or stopped:

Yes

- Reactivate/stop the collection.

No

- Skip the current device and continue operation for the remainder of the selected devices.

Activating Auto Save

Enterprise History can save History Collections from devices automatically. If Auto Save is enabled for a device, when a History

Collection is completed, it is saved to a file. The filename consists of the device name, collection type, date, and time separated with underscores.

History Collection files have an

HIS

extension.

For example, a file named

153.34.129.64_Short_Collection_02-24-02_13-42.his

contains the Short Term Collection for the device with the IP address

153.34.129.64 that was saved at 1:42 PM on February 24, 2002.

To automatically save History Collections:

1. Select the devices whose collections you want to automatically save.

— To select all the devices in the Enterprise History Table, select

Edit > Select All

.

2. Select

Actions > Auto Save On

.

History Collections for the selected devices are saved automatically.

65 Avaya MultiService SMON Manager User Guide

Using SMON History

CAUTION

When Auto Save is enabled on a device, the Long Term and Short Term

Collections are saved automatically.

Auto Save automatically creates reports and saves them to the network management station (NMS). If Auto Save is enabled on many devices for a long period of time, and none of the files are deleted, the NMS’s hard disk may become full.

If this occurs, stop the applications that are generating automatic reports and delete the files that are not required.

To stop automatically saving History Collections:

1. Select the devices whose collections you do not want saved automatically.

— To select all devices in the History Table, select

Edit > Select All

.

2. Select

Actions > Auto Save Off

.

History Collections for the selected devices are no longer saved automatically.

Viewing the

Collection

Log

The Collection Log provides information about History Collections being saved automatically. To view the Collection Log, select

View >

Collection Log

. The Collection Log opens.

Figure 7-2. Collection Log

The Collection Log contains the following fields:

IP Address - The IP address of the device for which the History

Collection was saved.

Collection Type - The type of History Collection saved - Long

Term or Short Term.

Auto Save Time - The date and time at which the History

Collection was saved.

Avaya MultiService SMON Manager User Guide 66

Chapter 7

Auto Save Status - The status of the Auto Save action for the

History Collection. If the Auto Save was successful, the Auto Save

Status is

Succeeded

. If the Auto Save was not successful, the

Auto Save Status contains the reason for the failure.

You can save the Collection Log to a comma separated value (CSV) file.

This file can then be imported into a spreadsheet or database program.

To save the Collection Log to a CSV file:

1. Click .

Or

Select

File > Save As

. A file browser opens.

2. Enter a name for the file in the

File name

field.

* Note: The extension for the filename is

csv

.

3. Browse to the directory in which you want to save the file.

4. Click

Save

. The file is saved.

To clear the Collection Log, click

Clear

. The Collection Log is cleared.

To close the Collection Log, click

Close

. The Collection Log closes.

Refreshing the Device List

You can refresh the list of devices in the Enterprise History window. This is useful after network devices are added to or removed from the network.

To refresh the list of devices in the Enterprise History window:

Click .

Or

Select

View > Refresh

. SMON History relearns the devices in the network and refreshes the device list in the Enterprise History window.

67 Avaya MultiService SMON Manager User Guide

Using SMON History

Saving the Enterprise History Window

You can save the information in the Enterprise History window to a comma separated value (CSV) file. This file can then be imported into a spreadsheet or database program. To save the Enterprise History window to a CSV file:

1. Click .

Or

Select

File > Save As

. A file browser opens.

2. Enter a name for the file in the File name field.

* Note: The extension for the filename is

csv

.

3. Browse to the directory in which you want to save the file.

4. Click

Save

. The file is saved.

Avaya MultiService SMON Manager User Guide 68

Chapter 7

Using Switch History

This section provides information about using the Switch History window, and includes the following topics:

Opening a Switch History Window

Understanding the Switch History Window

Saving a Switch History Report

Opening a Switch History Window

The Switch History window provides a table with traffic statistics for all of the ports on a selected device. You can upload the Switch History data from a device or open an existing History file. In addition, you can also save the information in a Switch History window to a file.

To upload data from a device to a Switch History window:

1. Select the History Collection to upload using the Collection pull-down listbox.

2. Select the devices whose History Collections you want to upload from the History Table.

— To select all the devices in the History Table, select

Edit > Select

All

.

3. Click .

Or

Select

View > Switch History

. A Switch History window opens for each device selected.

To open a saved History file:

1. Click .

Or

Select

File > Open

. A file browser opens.

2. Select an

his

file to open.

3. Click

Open

. The selected History file opens in a Switch History window.

69 Avaya MultiService SMON Manager User Guide

Using SMON History

Understanding the Switch History Window

The Switch History window provides a list of ports on the selected device, their collection parameters, and Auto Save status.

Figure 7-3. Switch History Window

Title Bar

Counter

Listbox

Switch History

Report

Status Bar

The Title Bar of the Switch History window provides the following information:

• For uploaded data - The device name and collection type.

• For saved data - The filename of the saved collection.

The Counter Type pull-down listbox enables you to select the counter you want to see in the Switch History Report. The following table provides a list of available counters and their descriptions:

Counter

Total Pkts

Multicast Pkts

Broadcast Pkts

CRC Align Errors

Collisions

Table 7-4. Switch History Counters

Description

The total number of packets entering the switch.

The number of good multicast packets entering the switch.

The number of good broadcast packets entering the switch.

The number of packets with CRC alignment errors entering the switch.

The number of collisions occurring on the switch.

Avaya MultiService SMON Manager User Guide 70

Chapter 7

Counter

Table 7-4. Switch History Counters (Continued)

Description

Undersize Pkts

Oversize Pkts

The number of undersize packets entering the switch.

The number of oversize packets entering the switch.

Fragments

Jabbers

Drop Events

Total Octets

Utilization (%)

The number of packet fragments entering the switch.

The number of jabbers entering the switch.

The number of dropped events on the switch.

The total number of octets entering the switch.

The percentage of the switch’s bandwidth being used.

Each row in a Switch History Report represents a port on the selected device. The first column in a Switch History Report provides port names.

Subsequent columns provide the amount of the selected counter at the time and date in the column header. The number of columns in a Switch

History Report is one more than the number of buckets in the collection.

71 Avaya MultiService SMON Manager User Guide

Using SMON History

The following table provides a description of the information displayed in the Switch History Status Bar.

Item

Upload Status

Table 7-5. Switch History Status Bar

Description

The upload status of Switch History. When Switch

History is uploading data from the device, a progress bar is displayed.

* Note: The upload progress can be greater than 100%. This occurs when the device saves a new bucket during the upload. The uploaded data includes all information saved on the device at the time the upload starts and any information added during the upload.

However, the Upload Status percentage is based on the standard number of buckets in the collection.

Completion

When Switch History finishes uploading data,

Ready

is displayed.

If the data in the Switch History Report is from a saved file,

Saved Session

is displayed.

The percentage of the Collection that appears in the Switch History Report.

Buckets The number of buckets in the collection.

Auto Save Status Indicates the Auto Save Status. If Auto Save is off for the device, the Auto Save Status is

Auto Save

Off

. If Auto Save is active on the device, the Auto

Save Status is

Auto Save On

. For more

information on Auto Save, refer to “Activating

Auto Save” on page 65.

Communication

Status

When Switch History is uploading data from a device, the following icon is displayed:

Saving a Switch History Report

You can save the information in a Switch History Report to a history file.

This is useful if you manually uploaded a collection, and you want to save it.

Avaya MultiService SMON Manager User Guide 72

Chapter 7

To save a Switch History Report to a file:

1. Click .

Or

Select

File > Save As

. A file browser opens.

2. Enter a name for the file in the

File name

field.

* Note: The extension for the filename is

his

.

3. If you want to save the file in a different directory, browse to the directory in which you want to save the file.

4. Click

Save

. The Switch History Report is saved to the file.

Using Port History

This section provides information about using the Port History Chart, and includes the following topics:

Opening the Port History Chart

Understanding the Port History Chart

Modifying the Port History Display

Opening the Port History Chart

The Port History Chart provides a chart with traffic statistics for a selected port. To open the Port History Chart for a port:

1. Select a port from a Switch History Report.

2. Click .

Or

Select

View > Port Chart

. The Port History Chart opens with information on the selected port.

73 Avaya MultiService SMON Manager User Guide

Using SMON History

Understanding the Port History Chart

The Port History Chart provides a graphical representation of the traffic on the selected device during the selected collection.

Figure 7-4. Port History Chart

Port Chart

Counters

Samples

Box

Status Bar

The Port Chart shows the traffic on the port during the period of the collection. Each counter is represented by a line of a different color.

The Counters checkboxes enable you to select the counters you want displayed in the Port Chart. To view a counter in the Port Chart, check the counter’s checkbox.

The Samples Box enables you to configure the number of samples visible in the Port Chart. To configure the number of samples visible in the Port

Chart:

1. Enter a number in the Samples Per Screen field.

* Note: The number of samples must be between 1 and the number of buckets in the collection.

2. Press ENTER. The display changes, showing the selected number of samples in the Port Chart.

The following table provides a description of the information displayed in the Port History Chart Status Bar.

Item

Session Start

Time

Table 7-6. Port History Chart Status Bar

Description

The time at which the current Collection started.

Avaya MultiService SMON Manager User Guide 74

Chapter 7

Item

Table 7-6. Port History Chart Status Bar (Continued)

Description

The time at which the current Collection ended.

Session End

Time

Total No. of

Samples

The number of buckets in the collection.

Samples Per

Screen

The number of samples visible in the Port Chart.

Modifying the Port History Display

You can modify the display of the Port History Chart.

To compress the graph to show all of the samples in the collection, double-click anywhere in the Port Chart. The Port Chart displays all of the samples in the collection.

To zoom in on the graph, press SHIFT and select a portion of the graph using the mouse. The graph zooms in and displays the selected portion.

To return the graph display to the configured number of samples per screen, click anywhere in the Port Chart. The display returns to the configured number of samples per screen.

75 Avaya MultiService SMON Manager User Guide

A

Avaya MultiService SMON

Manager Menus

This appendix provides the full structure of the menus in

Avaya MultiService SMON Manager.

Online SMON Menus

This section gives the full structure of the menus in the Online SMON page of Avaya MultiService SMON Manager.

File Menu

Table A-1. Enterprise SMON - File Menu

Item

New > Switch Statistics

Description

Opens or activates the Enterprise Switch

Statistics window.

New > Port Statistics

Opens or activates the Enterprise Port Statistics window.

New > Voice Port

Statistics

Opens or activates the Enterprise Voice Port

Statistics window.

Close

Auto Report

Closes the active window.

Opens the Auto Report dialog box.

Report Now

Options

Exit

Opens the Report Now dialog box.

Opens the Options dialog box.

Closes Avaya MultiService SMON Manager.

Edit Menu

Item

Configuration

Table A-2. Enterprise SMON - Edit Menu

Description

Opens the Port or Switch Configuration dialog box.

Avaya MultiService SMON Manager User Guide 76

Appendix A

Item

Find

Table A-2. Enterprise SMON - Edit Menu (Continued)

Description

Opens the Find dialog box.

View Menu

Item

Customize

Pause

Table A-3. Enterprise SMON - View Menu

Description

Opens the Customize Switch or Port dialog box.

Define VLAN Filter

Activate VLAN Filter

Port Default Naming

IP Telephone Default

Naming

Switch Default Naming

Stops all polling.

Opens the Define VLAN Filter dialog box.

Toggles the VLAN Filter.

Toggles between the display of default port names and user defined port names.

Toggles between the display of default

IP telephone names and user defined

IP telephone names.

Toggles between the display of default device names and user defined device names.

Window Menu

Item

Cascade

Next

Previous

Close All

Table A-4. Enterprise SMON - Window Menu

Description

Cascades all open windows.

Window Name

Brings the next open window in the list to the front.

Brings the previous open window in the list to the front.

Closes all windows.

Brings the named window to the front.

77 Avaya MultiService SMON Manager User Guide

Avaya MultiService SMON Manager Menus

Help Menu

Item

Contents

Table A-5. Enterprise SMON - Help Menu

Description

Help On

About Avaya

MultiService SMON

Manager

Opens the on-line help to the Contents page.

Activates context-sensitive on-line help.

Opens a window with Avaya MultiService

SMON Manager version and copyright information.

SMON History Menus

This section gives the full structure of the menus in the SMON History page of Avaya MultiService SMON Manager.

File Menu

Item

Open

Save As

Exit

Table A-6. SMON History - File Menu

Description

Opens a saved History collection.

Saves the current History collection to a file.

Closes Avaya MultiService SMON Manager.

Edit Menu

Item

Select All

Table A-7. SMON History - Edit Menu

Description

Selects all rows in a table.

Avaya MultiService SMON Manager User Guide 78

Appendix A

View Menu

Item

Switch History

Port Chart

Collection Log

Table A-8. SMON History - View Menu

Description

Uploads the selected collection to the management station.

Opens a chart showing the traffic on the port during the collection period.

Opens the Collection Log.

Refresh

Info Box

Refreshes the information in the History Table.

Toggles the display of info boxes.

Actions Menu

Item

Start Collection

Table A-9. SMON History - Actions Menu

Description

Activates the selected history collection for the selected devices.

Stop Collection

Auto Save Off

Deactivates the selected history collection for the selected devices.

Stops automatic history report saving.

Auto Save On

Starts automatic history report saving.

Window Menu

Item

Cascade

Next

Previous

Close All

Table A-10. SMON History - Window Menu

Description

Window Name

Cascades all open windows.

Brings the next open window in the list to the front.

Brings the previous open window in the list to the front.

Closes all windows other than the Enterprise

History window.

Brings the named window to the front.

79 Avaya MultiService SMON Manager User Guide

Avaya MultiService SMON Manager Menus

Help Menu

Item

Contents

Table A-11. SMON History - Help Menu

Description

Help On

About Avaya

MultiService SMON

Manager

Opens the on-line help to the Contents page.

Activates context-sensitive on-line help.

Opens a window with Avaya MultiService

SMON Manager version and copyright information.

Avaya MultiService SMON Manager User Guide 80

B

Setting Up the SMON

License

The Avaya MultiService Network Manager package does not include a license for using SMON. Instead, a trial version of Avaya MultiService

SMON Manager is included. This trial version expires 60 days after its first use.

The Avaya MultiService SMON Manager (with Avaya MultiService

Network Manager) package contains a license that allows you to use

Avaya MultiService SMON Manager on a permanent basis. The license is supplied as a separate document in the Avaya MultiService SMON

Manager (with Avaya MultiService Network Manager) package.

When launching Avaya MultiService SMON Manager before entering a valid license key, a dialog box for entering the license key is displayed. If you purchased the Avaya MultiService SMON Manager (with Avaya

MultiService Network Manager), enter the provided license key. This allows unlimited use of Avaya MultiService SMON Manager. If you purchased the Avaya MultiService Network Manager package, press

ENTER. This allows use of Avaya MultiService SMON Manager for 60 days.

In addition, an embedded license is required for Device SMON for

Avaya P130, Avaya P330, and Avaya M770 Devices. For more information, refer to the appropriate Avaya Device SMON User Guide.

Avaya MultiService SMON Manager User Guide 81

Index

A

Accessing

History

56

port statistics

35

switch statistics

27

voice port statistics

47

Activating, history collection

64

Adding, Auto Save devices

65

Auto Save adding devices

65

policy

13

removing devices

65

Avaya MultiService SMON Manager introduction

1

overview

4

tools

10

Avaya MultiService SMON Manager Guide intended readers

vi

organization of this guide

vi

purpose

vi

C

Changing display mode

21

polling interval

20

Collection

Log

66

parameters

64

Collection, Enterprise History definition

13

duration

14

long term

13

short term

13

Configuring

Auto Save

65

polling interval

20

Counters port statistics

43

switch statistics

32

voice port statistics

53

Creating groups of ports and LAGs to monitor

38

groups of switches to monitor

30

D

Deactivating, history collection

64

Avaya MultiService SMON Manager User Guide

Desktop

18

,

58

Device, rediscovery

67

Device SMON, tools

2

Dialog area

18

Dialog box find IP telephones

55

find ports and LAGs

45

find switches

34

IP telephone group configuration

50

port group configuration

38

switch group configuration

30

Display mode

21

E

Enterprise, monitoring

3

Enterprise History collections

13

how it works

13

overview

12

window

61

Enterprise Port Statistics, overview

12

Enterprise SMON History, see History

Enterprise Switch Statistics, overview

11

F

Filter

TopN

21

,

32

,

42

,

52

VLAN

41

Find IP telephone dialog box

55

Find port dialog box

45

Find switch dialog box

34

Finding

IP telephones

55

ports and LAGs

45

switches

34

Format report options

22

G

General options display mode

21

polling interval

20

Generating, Enterprise reports

23

Global network monitoring

3

Groups creating port

38

creating switch

30

82

Index

H

History accessing

56

activating collections

64

collections

64

deactivating collections

64

managing windows

26

,

59

toolbar

57

uploading data

73

user interface

56

How to access port statistics

35

access switch statistics

27

access voice port statistics

47

activate history collection

64

add a device to the Auto Save report

65

configure the polling interval

20

create port groups

38

create switch groups

30

deactivate history collection

64

filter ports and LAGs

40

filter switches

32

filter voice ports

52

find ports and LAGs

45

find switches

34

findIP telephones

55

generate reports

23

manage History windows

26

,

59

modify the Port History display

75

rediscover devices

67

remove a device from the Auto Save report

65

resize the desktop

18

resize the dialog area

18

select directory to save reports

22

select IP telephones to poll

50

select ports and LAGs to poll

38

select switches to poll

30

sort IP telephones

54

sort ports

44

sort switches

33

upload data to the management station

73

use dialog box options

22

use display mode option

21

use port statistics

35

use switch statistics

28

use the polling interval option

20

use TopN port filtering

42

use TopN switch filtering

21

,

32

use TopN voice port filtering

52

use voice port statistics

48

view the Collection Log

66

work with the Online SMON tools

19

I

Intended users

vi

Introduction

1

IP telephones, finding

55

L

LAGs, finding

45

Log, Collection

66

Long term history collection

13

M

MAC layer top-down monitoring

7

Management applications

3

Managing, windows

26

,

59

Monitoring global network

3

multi-tiered

6

switch

3

top-down

6

O

Online SMON toolbar

17

tools

11

user interface

16

working with the tools

19

Organization of this guide

vi

Overview of Avaya MultiService SMON

Manager

4

P

Policy, Auto Save

13

Polling interval

20

selecting IP telephones

50

selecting ports and LAGs

38

selecting switches

30

setting interval

20

Port group configuration dialog box

38

Port History modifying

75

overview

14

Port statistics accessing

35

counters

43

tool

35

using

35

window

36

Ports filtering the display

40

finding

45

TopN filtering

42

Purpose of this guide

vi

83 Avaya MultiService SMON Manager User Guide

R

Rediscovering devices

67

Removing, Auto Save devices

65

Reports format options

22

generating

23

selecting a directory

22

Resizing desktop

18

,

58

dialog area

18

RMON standard

1

S

Saving reports

22

Searching

IP telephones

55

ports and LAGs

45

switches

34

Selecting directory to save reports

22

IP telephones to poll

50

ports and LAGs to poll

38

report formats

22

switches to poll

30

SMON applications

3

components

5

devices

5

probes

5

standard

2

tabs

17

, 57

tools

3

, 10

top-down monitoring

6

Sorting

IP telephones

54

ports

44

switches

33

Switch group configuration dialog box

30

Switch monitoring

3

Switch statistics accessing

27

counters

32

tool

27

using

28

window

28

Switches filtering the display

32

finding

34

TopN filtering

21 ,

32

T

Tool port statistics

35

Avaya MultiService SMON Manager User Guide

Index

Tool, continued

SMON history

60

switch statistics

27

voice port statistics

47

Toolbar history

57

Online SMON

17

Toolbar buttons

17

Tools

Device SMON

2

Online SMON

11

Top-down monitoring

MAC layer

7

overview

6

upper layers

8

TopN port filtering

42

switch filtering

21 ,

32

voice port filtering

52

U

Understanding the port statistics window

36

the switch statistics window

28

the voice port statistics window

48

Uploading data to the management station

73

Upper layers top-down monitoring

8

User interface desktop

18

,

58

dialog area

18

Online SMON

16

Using

Auto Save

65

dialog box options

22

port statistics

35

switch statistics

27

,

28

voice port statistics

47

,

48

V

Viewing, the Collection Log

66

VLAN filter dialog box

41

VLAN filtering

41

Voice port, group configuration dialog box

50

Voice port statistics accessing

47

counters

53

tool

47

using

48

window

48

Voice ports filtering the display

52

TopN filtering

52

84

Index

W

Welcome to Avaya MultiService SMON

Manager

vi

What is RMON?

1

What is SMON?

2

Who should use this guide

vi

Window, Enterprise History

61

Windows, managing

26 ,

59

Working with SMON tools

19

85 Avaya MultiService SMON Manager User Guide

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