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HP Pavilion Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a registered trademark or trademark of
Microsoft Corporation in the United States and/or other countries.
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of
Windows functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2016
Document Part Number: 854538-001
Important Notice about Customer Self-Repair Parts
CAUTION:
Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
vii
viii
ix
x
1 Product description
Category
Product Name
Processors
Chipset
Graphics
Panel
Description
HP Pavilion Notebook PC
AMD Bristol Ridge
AMD Quad-Core A-Series Accelerated Processor (Bristol Ridge, BGA)
A12-9700P (2.5GHz, up to 3.4GHz), 1866 MHz/2 MB L2, Quad 15W
A10-9600P (2.4GHz, up to 3.3GHz), 1866 MHz/2 MB L2, Quad 15W
AMD Stoney Ridge
AMD A-Series Accelerated Processor (Stoney Ridge, BGA)
A9-9410 (2.9GHz, up to 3.5GHz), 1866 MHz/1 MB L2, Dual 15W
A6-9210 (2.4 GHz, up to 2.8 GHz), 1866 MHz/1 MB L2, Dual 15W
AMD Integrated SOC FCH (Bristol Ridge) printed/laser etched service tag on D cover/xxx (internal service label required) (Stoney Ridge)
Internal graphics:
AMD Radeon™ R7 Graphics (Bristol Ridge A12)
AMD Radeon™ R5 Graphics (Bristol Ridge A10/Stoney Ridge A9)
AMD Radeon™ R4 Graphics (Stoney Ridge A6)
Switchable discrete graphics:
AMD Radeon™ R7 M440 R16M-M1-70 (Meso Pro DDR3) with up to 2048MB of dedicated video memory
(256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 25W
AMD Radeon™R7 M440 R16M-M1-70 (Meso Pro DDR3) with up to 4096MB of dedicated video memory
(512Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 25W (Bristol Ridge only)
Support HD Decode, DX12, and HDMI
Support PX7
Support dynamic switching
Support Freesync technology
Support Dual Graphics
AMD Radeon™R6 M445DX Dual Graphics
16:9 Ultra Wide Aspect Ratio
15.6" HD WLED BrightView (1366x768) slim-flat (3.2mm) SVA, eDP, 220 nits
15.6" HD WLED BrightView (1366x768) slim-flat (3.2mm) SVA, eDP, TOP, 200 nits
15.6" FHD WLED AntiGlare (1920x1080) slim-flat (3.2mm) SVA, eDP, Special Deal, 220 nits
15.6" FHD WLED BrightView (1920x1080) slim-flat (3.2mm) UWVA, eDP, 250nits, bridged to 220nits FHD UWVA panel
15.6" FHD WLED BrightView (1920x1080) slim-flat (3.2mm) UWVA, eDP, TOP, 220 nits
Touch solution with bezel, multitouch enabled
1
Category Description
Memory
Hard drive
Support eDP 1.4
Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-1866 Dual Channel Support (Bristol Ridge)
DDR4-1866 Single Channel Support (Stoney Ridge)
DDR4-2400 SO-DIMM Support
Supports up to 16GB max system memory
4096MB (4096MB x 1)
6144MB (2048MB x 1 + 4096MB x 1)
8192MB (4096MB x 2)
8192MB (8192MB x 1)
12288MB (8192MB +4096MB)
16384MB (8192MB x 2)
Supports all 7mm/9.5mm, SATA 2.5" HDDs
Accelerometer / HDD protection support
M.2 SATA configurations (Value)
128GB Value SSD
256GB Value SSD
Single HDD configurations
500GB (5400) 7.2mm
1TB (5400) 9.5mm
2TB (5400) 9.5mm
SSHD configurations
1TB 5400RPM 9.5mm SSHD w/8GB NAND
Optical drive (select models only)
9.0mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer SuperMulti
Support Zero-Power ODD
Support M-disc
Webcam and
Microphone
HP Wide Vision HD: HD camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Support Smart Amp
Enable HP Noise Cancellation
Audio
Ethernet
Sensors
B&O Play
Dual Speakers
Integrated 10/100 NIC
Accelerometer
2 Chapter 1 Product description
Category
Wireless
External media cards
Internal card expansion
Ports
Keyboard/pointing devices
Description
Integrated Wireless options with single antenna (M.2/PCIe)
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Integrated Wireless options with dual antennas (M.2/PCIe):
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
Compatible with Miracast-certified devices
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
One M.2 slot for WLAN
One M.2 slot for SSD
Video Ports on Unit:
Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
(auto adjust panel resolution to fit embedded panel and external monitor connected)
HDMI v1.4 supporting: up to 1920x1080 @ 60Hz
Headphone / Line out
Microphone input
USB 2.0 Ports on Unit:
1 (left side)
USB 3.0 Ports on Unit:
2 (1 on the left side ; 1 on the other)
USB 2.0/3.0 Allocation:
3 for the unit
1 for Camera
1 for WLAN + BT Combo
1 for HMC
RJ-45 / Ethernet
AC Smart Pin adapter plug
Full Size Textured island-style Keyboard with numeric key pad in Ash Silver finish
Full Size Standard 3 Coat Paint island-style backlit Keyboard with numeric keypad in Ash Silver finish
Full Size Textured island-style Keyboard with numeric key pad in Winter White finish
Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Winter White finish
Clickpad Requirements:
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
3
Category
Power requirements
Security
Operating system
Serviceability
Description
Taps enabled as default
Batteries:
2 cell prismatic battery - 41Whr (5360mAh)
Supports battery fast charge (90min, 90% charge)
AC Adapters:
● 45W (Cupid)
● 65W (Hera)
● 65W Slim Travel Adapter (Smart-Pin)
● 1M length power cord
TPM 2.0
Kensington Security Lock
Preinstalled:
Windows 10 Professional
Windows 10
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home Value NB
SEAP Windows 10 Home Value Notebook
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
CPPP Windows 10 Home China Language Edition
FreeDOS 2.0
End user replaceable parts:
Optical drive (select products only)
AC adapter
Raw Panel Replacement
4 Chapter 1 Product description
2 External component identification
Right side
(3)
(4)
(1)
(2)
(5)
(6)
(7)
Memory card reader (select products only)
Drive light (select products only)
USB 3.0 port
HDMI port
RJ-45 (network) jack/status lights
Power connector
AC adapter and battery light
Description
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory card reader.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only).
Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
Connects an AC adapter.
● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Right side 5
Left side
Description
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
(1)
(2)
(3)
(4)
(5)
(6)
Security cable slot
USB 2.0 port
USB 3.0 port
Description
Attaches an optional security cable to the computer.
NOTE:
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Audio-out (headphone)/Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE:
When a device is connected to the jack, the computer speakers are disabled.
Optical drive (select products only)
Optical drive eject button (select products only)
Depending on your computer, reads an optical disc or reads and writes to an optical disc.
NOTE:
For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box.
Releases the optical drive disc tray.
6 Chapter 2 External component identification
Display
Component Description
(1)
(2)
(3)
Internal microphones
Camera light
Camera
Record sound.
On: The camera is in use.
Allows you to video chat, record video, or record still images. Some also provide HD (high-definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. For details about using Windows Hello, see “Securing your computer and information”.
To use your camera:
● Type camera in the taskbar search box, and then select
Camera.
● On select products, type Intel RealSense in the taskbar search box to explore additional features, demos, and apps.
(4)
WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Top
TouchPad
Component
(1)
(2)
(3)
TouchPad zone
Left TouchPad button
Right TouchPad button
Description
Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
8 Chapter 2 External component identification
Lights
Component
(1)
Power light
(2)
(3)
Caps lock light
Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the key input to all capital letters.
● Amber: Computer sound is off.
● Off: Computer sound is on.
Top 9
Button and speakers
Component
(1)
Power button
(2)
Speakers
10 Chapter 2 External component identification
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION:
Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
Produce sound.
Keys
NOTE:
Refer to the illustration that most closely matches your computer.
Component
(1)
(2)
(3)
(4)
(5)
esc key fn key
Windows key num lock key (select products only)
Integrated numeric keypad (select products only)
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with the esc key, action keys, or the spacebar .
Opens the Start menu.
NOTE:
Pressing the Windows key again will close the Start menu.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
When num lock is on, the keypad can be used like an external numeric keypad.
Using the action keys
● An action key performs an assigned function.
● The icon on each action key illustrates the function for that key.
● To use an action key, press and hold the key.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Top 11
Icon Description
Turns the keyboard backlight off or on.
NOTE:
To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE:
The airplane mode key is also referred to as the wireless button.
NOTE:
A wireless network must be set up before a wireless connection is possible.
Bottom
Vents (2)
12 Chapter 2 External component identification
Description
Enable airflow to cool internal components.
Rear
Description
NOTE:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Vent
Description
Enables airflow to cool internal components.
NOTE:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:
(1): Warranty period
(2): Serial number
(3): Product number
(4): Model number
Rear 13
Using Windows, briefly press the fn
+
esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.
14 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
NOTE:
Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See
Locating system information on page 13 for
details.
Computer major components 15
Item
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Component Spare part number
Display panel (see
Display assembly subcomponents on page 18
)
Top cover with TouchPad and keyboard (see TouchPad on page 55
for a detailed list of country codes)
TouchPad (included with top cover)
Power connector (includes cable)
Power button board (includes cable
Speaker Kit
SD card reader board
I/O board
808155-010
856369-001
856383-001
857791-001
856370-001
16 Chapter 3 Illustrated parts catalog
Item
(18)
(19)
(15)
(16)
(17)
(14)
(12)
(13)
(9)
(10)
(11)
Component
System board (see
Memory
4 GB 2133 MHz 1.2v DDR4 shared
8 GB 2133 MHz 1.2v DDR4 shared
2 GB 2133 MHz 1.2v DDR4 shared
RTC battery
WLAN module
WLAN 11AC INT 3165 M.2 MOW
WLAN assembly, RT 11BGN+BT4 1x1 SANJI2 CB
Solid-state drive
GNRC SSD 256GB 2280 M2 SATA-3 Value Baba
GNRC SSD 128 GB 2280 M2 SATA-3 Value
Heat sink
Heat sink for products with UMA graphics
Heat sink for products with discrete graphics
Fan
Battery
Hard drive
1 TB 5400 RPM SATA RAW HYBRID 8 GB
500 GB 5400 RPM SATA RAW 2.5-in
1 TB 5400 RPM SATA RAW 2.5-in
2 TB 5400 RPM SATA RAW 9.5 mm
Optical drive
Base enclosure
In Natural Silver finish
In Onyx Black finish
In Modern Gold finish
In Cardinal Red finish
In Sport Purple finish
In Dragonfly Blue finish
In Blizzard White finish
Spare part number
731999-005
778188-005
778192-005
801808-005
803929-004
856332-001
856333-001
856334-001
856335-001
856336-001
856337-001
856338-001
820569-005
820570-005
851379-005
741976-001
806723-005
855106-855
865902-001
827560-016
857480-001
857481-001
856359-001
849909-855
Computer major components 17
Display assembly subcomponents
Item
(1)
(2)
(3)
(4)
(5)
Component
Bezel
Webcam
Raw panel
15.6 FHD AG SVA 220eDP Slim PF
15.6 HD BV WLED SVAeDPSlimTOP PF
15.6 FHD BV UWVA 220 eDP SlimPF
15.6HD BV WLED SVA220 eDPSlim PF
15.6 FHD BVUWVA220 eDPSlim TOPPF
Hinge assembly
Display cable
18 Chapter 3 Illustrated parts catalog
Spare part number
856346-001
846006-003
798933-009
809612-009
842463-005
847654-002
848085-001
856367-001
856346-001
Item
(6)
(7)
Component
WLAN
WLAN module
WLAN assembly
Back cover
In Natural Silver finish, with dual antenna
In Onyx Black finish, with dual antenna
In Modern Gold finish, with dual antenna
In Cardinal Red finish, with dual antenna
In Sport Purple finish, with dual antenna
In Dragonfly Blue finish, with dual antenna
In Blizzard White finish, with dual antenna
In Natural Silver finish, with single antenna
In Onyx Black finish, with single antenna
In Modern Gold finish, with single antenna
In Cardinal Red finish, with single antenna
In Sport Purple finish, with single antenna
In Dragonfly Blue finish, with single antenna
In Blizzard White finish, with single antenna
Miscellaneous parts
Component
AC adapter
65W adapter nPFC S-3P 4.5MM
65W adapter nPFC SMART 4.5mm EM
65W adapter nPFC SMART 4.5mm EM
HP HDMI to VGA Adapter
Plastics Kit
Dummy optical drive, in Natural Silver finish
Dummy optical drive, in Modern Gold finish
Dummy optical drive, in Cardinal Red finish
Dummy optical drive, in Blizzard White finish
Hinge cap assembly
Solid-state drive holder
Spare part number
806723-005
855106-855
856325-001
856326-001
856327-001
856328-001
856329-001
856330-001
856331-001
859652-001
859653-001
859654-001
859655-001
859656-001
859657-001
859658-001
Spare part number
710412-001
714635-850
741553-850
701943-001
856361-001
856363-001
856364-001
860915-001
856372-001
856385-001
Miscellaneous parts 19
Component
Power cord
For use in NEMA
For use in Europe
For use in the United Kingdom
For use in Italy
For use in Denmark
For use in Switzerland
For use in Australia
For use in South Korea
For use in Thailand
For use in the People’s Republic of China
For use in Japan
OPT-917 3-COND 1.0-M-LG ROHS
For use in Taiwan
For use in Israel
For use in India
Rubber Kit
In Natural Silver finish
In Onyx Black finish
In Modern Gold finish
In Cardinal Red finish
In Sport Purple finish
In Dragonfly Blue finish
In Blizzard White finish
Screw Kit
Sleeve, HP 15.6 Black/Red Chroma
20 Chapter 3 Illustrated parts catalog
Spare part number
213349-009
213350-009
213351-008
213352-008
213353-008
213354-008
213356-008
267836-008
285096-006
286497-008
349756-002
361240-002
393313-003
398063-003
404827-003
856375-001
856376-001
856377-001
856378-001
856379-001
856380-001
856381-001
856382-001
853427-001
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE:
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION:
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic
Tools required 21
Cables and connectors
CAUTION:
When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION:
Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION:
To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION:
A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from plastic foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Grounding guidelines 23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive equipment must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Grounding guidelines 25
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE:
The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE:
Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 13
for details.
NOTE:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
One screw must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Optical drive (select products only)
Description
Optical drive, SATA DVDSM 9.0mm tray
Bezel, optical drive
In Natural Silver finish
In Onyx Black finish
In Modern Gold finish
In Cardinal Red finish
In Sport Purple finish
In Dragonfly Blue finish
In Blizzard White finish
Spare part number
803929-004
856339-001
856340-001
856341-001
856342-001
856343-001
856344-001
856345-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the optical drive, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
▲
Battery (see Battery on page 30 ).
Remove the optical drive:
▲
Remove 1 Phillips 2.0x2.5 screw (1), push the optical drive eject button (2), and then remove the optical drive (3).
Reverse this procedure to install the optical drive.
Component replacement procedures 27
6 Removal and replacement procedures for authorized service provider parts
CAUTION:
Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION:
This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Component replacement procedures
NOTE:
Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 13
for details.
NOTE:
HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement.
Base enclosure
Description
Base enclosure
In Natural Silver finish
In Onyx Black finish
In Modern Gold finish
In Cardinal Red finish
In Sport Purple finish
In Dragonfly Blue finish
In Blizzard White finish
Spare part number
856332-001
856333-001
856334-001
856335-001
856336-001
856337-001
856338-001
Before disassembling the computer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the base enclosure:
28 Chapter 6 Removal and replacement procedures for authorized service provider parts
1.
Position the computer upside down on a flat surface.
2.
Remove the rubber strip (1), and then remove 8 Phillips 2x5 screws (2) and (3).
3.
Slide a nylon flake tool around the edge of the base enclosure to loosen it, taking care not to damage the internal clips, and then remove the base enclosure.
Component replacement procedures 29
Battery
Description
Battery 2C 41WH 5.36Ah LI BP02042XL-PR
Battery cable
Spare part number
849909-855
856351-001
Remove the battery:
WARNING!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION:
Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.
Before removing the battery, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
1.
Disconnect the battery cable from the battery.
30 Chapter 6 Removal and replacement procedures for authorized service provider parts
2.
Remove 3 Phillips 2x5 screws (1), and then lift the battery to remove it (2).
To insert the battery, reverse the removal procedures.
Hard drive
Description
Hard drive
1 TB 5400 RPM SATA RAW HYBRID 8 GB
500 GB 5400 RPM SATA RAW 2.5-in
1 TB 5400 RPM SATA RAW 2.5-in
2 TB 5400 RPM SATA RAW 9.5 mm
Hard drive cable
Spare part number
731999-005
778188-005
778192-005
801808-005
856352-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the hard drive, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
Component replacement procedures 31
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
Remove the hard drive:
▲
Disconnect the hard drive cable (1), slide the hard drive horizontally (2), and then lift the hard drive to remove it (3).
Reverse this procedure to install the hard drive.
If it is necessary to disassemble the hard drive, follow these steps:
▲
Remove the hard drive connector (1), and then remove the side brackets (2).
Reverse this procedure to reassemble the hard drive.
32 Chapter 6 Removal and replacement procedures for authorized service provider parts
SSD (M.2)
Description
Solid-state drive board
GNRC SSD 256GB 2280 M2 SATA-3 Value
GNRC SSD 128GB 2280 M2 SATA-3 Value
Solid-state drive cable
Spare part number
856210-001
865902-001
847110-002
856353-001
Before removing the SSD, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
Remove the SSD:
1.
Remove the Phillips M2.0 x 2.5 screw (1) that secures the SSD to the system board.
2.
Remove the SSD (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the SSD.
Component replacement procedures 33
Memory
Description
4 GB 2133 MHz 1.2v DDR4 shared
8 GB 2133 MHz 1.2v DDR4 shared
2 GB 2133 MHz 1.2v DDR4 shared
Spare part number
820569-005
820570-005
851379-005
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the memory, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
c.
Hard drive (see
d.
Solid-state drive (see
If you are replacing a memory module, remove the existing memory module:
1.
Lift the clear film covering the memory module.
2.
Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
34 Chapter 6 Removal and replacement procedures for authorized service provider parts
3.
Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot.
CAUTION:
To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
CAUTION:
To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
1.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
Component replacement procedures 35
2.
With the memory module at a 45-degree angle from the surface of the memory module compartment
(2), press the module into the memory module slot until it is seated.
3.
Gently press the memory module down (3), applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.
CAUTION:
To prevent damage to the memory module, be sure that you do not bend the memory module.
36 Chapter 6 Removal and replacement procedures for authorized service provider parts
WLAN module
Description
WLAN module, 11AC INT 3165 M.2 MOW
WLAN assembly, RT 11BGN+BT4 1x1 SANJI2 CB
Spare part number
806723-005
855106-855
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
Remove the WLAN module:
1.
Carefully disconnect 2 antenna cables (1).
Component replacement procedures 37
2.
Remove 1 Phillips 2.0x2.5 screw (2), and then remove the WLAN module (3).
Reverse this procedure to install the WLAN module.
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the display assembly, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
Speakers (see
).
j.
System board (see
k.
WLAN antenna (see WLAN antenna on page 65
).
Remove the display assembly:
1.
Disconnect the WLAN antenna cable (1) and the display cable (2).
Component replacement procedures 39
2.
Remove 2 Phillips 2.5x6.0 screws from the left hinge and 2 Phillips screws 2.5x6.0 from the right hinge
(3).
3.
Rotate the display assembly (1), and then remove the display assembly from the base enclosure (2).
Reverse this procedure to install the display assembly.
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fan
Description
Fan
Spare part number
856359-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the heat sink and the fan, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
Display assembly (see
).
Remove the fan:
▲
Disconnect the fan cable (1), remove 3 Phillips 2x5 screws from the fan (2), and then lift the fan to remove it (3).
Component replacement procedures 41
Reverse this procedure to install the fan.
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
Heat sink
Description
Heat sink for products with UMA graphics
Heat sink for products with discrete graphics
Spare part number
857480-001
857481-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the heat sink, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
Display assembly (see
).
h.
Remove the heat sink:
▲
Remove 7 Phillips 2.5x2.5 screws from the thermal module in numerical order (1), and lift the heat sink to remove it (2).
Component replacement procedures 43
Reverse this procedure to install the heat sink.
The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
I/O board
Description
I/O board
I/O board cable
Spare part number
856370-001
856349-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement
Before removing the I/O board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
Display assembly (see
).
h.
i.
Heat sink (see Heat sink on page 43
).
Remove the I/O board:
▲
Disconnect the I/O board cable (1), remove 1 Phillips 2.0x2.5 screw (2), and then lift the I/O board to remove it (3).
Component replacement procedures 45
Reverse this procedure to install the I/O board.
Power button board
Description
Power button board
Power button board cable
Spare part number
856369-001
856348-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement
Before removing the power button board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
c.
Hard drive (see
d.
Solid-state drive (see
e.
).
f.
WLAN module (see
).
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
g.
Display assembly (see
).
h.
i.
Heat sink (see Heat sink on page 43
).
j.
k.
I/O board (see
).
Remove the power button board:
▲
Disconnect the zero-insertion force (ZIF) connector (1), remove the cable, which is held with tape (2), remove 1 Phillips screw (3), slide the power button board (4), lift it at an angle (5), and then remove it
(6).
Reverse this procedure to install the power button board.
Component replacement procedures 47
System board
Description Spare part number
System board
AMD A10-9600P system board with UMA graphics and a non-Windows operating system
AMD A10-9600P system board with UMA graphics and a Windows operating system
AMD A9-9410P system board with UMA graphics and a non-Windows operating system
AMD A9-9410P system board with UMA graphics and a Windows operating system
AMD A6-9210P system board with UMA graphics and a non-Windows operating system
AMD A6-9210P system board with UMA graphics and a Windows operating system
AMD A10-9600P R16M M1-70 system board with 4 GB discrete graphics and a non-Windows operating system
856269-001
856269-601
856270-001
856270-601
856271-001
856271-601
856272-001
AMD A10-9600P R16M M1-70 system board with 4 GB discrete graphics and a Windows operating system 856272-601
AMD A10-9600P R16M M1-70 system board with 2GB discrete graphics and a non-Windows operating system
856273-001
AMD A10-9600P R16M M1-70 system board with 2 GB discrete graphics and a Windows operating system 856273-601
AMD A9-9410P R16M M1-70 system board with 2 GB discrete graphics and a non-Windows operating system
856274-001
AMD A9-9410P R16M M1-70 system board with 2 GB discrete graphics and a Windows operating system
AMD A6-9210P R16M M1-70 system board with 2 GB discrete graphics and a non-Windows operating system
856274-601
856275-001
AMD A6-9210P R16M M1-70 system board with 2 GB discrete graphics and a Windows operating system
AMD A9-9410P R16M M1-70 system board with 4 GB discrete graphics and a non-Windows operating system
AMD A9-9410P R16M M1-70 system board with 4GB discrete graphics and a Windows operating system
AMD A12-9700P system board and a non-Windows operating system
AMD A12-9700P system board and a Windows operating system
856275-601
860280-001
860280-601
862978-001
862978-601
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the system board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board
).
Remove the system board:
1.
Disconnect the following zero-insertion force (ZIF) connectors from the system board:.
● Speaker cable (1)
● Display cable (2)
● Battery cable (3)
● Power button board connector (4)
● Power button board cable (5)
● I/O board cable (6)
● I/O board connector (7)
● TouchPad cable (8)
● Keyboard cable (9)
● Solid-state drive cable (10)
● Hard drive cable (11)
● SD card reader cable (12)
Component replacement procedures 49
2.
Remove 2 Phillips 2x5 screws (1), and then lift the system board to remove it (2).
Reverse this procedure to install the system board.
SD card reader
Description
SD card reader board
SD card reader board cable
50 Chapter 6 Removal and replacement procedures for authorized service provider parts
Spare part number
857791-001
856347-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement
Before removing the SD card reader board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
Remove the SD card reader board:
▲
Disconnect the zero-insertion force (ZIF) connector (1), remove 1 Phillips 2.0x2.5 screw (2), remove the board from the clip (3), lift the board (4), and then remove it (5).
Component replacement procedures 51
Reverse this procedure to install the SD card reader board.
52 Chapter 6 Removal and replacement procedures for authorized service provider parts
Speakers
NOTE:
The speaker spare part kit includes the cable.
Description
Speaker Kit
Spare part number
856383-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the speaker, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
l.
SD card reader board (see
Remove the speakers:
1.
Disconnect the right speaker cable (1).
2.
Remove 1 Phillips 2x5 screw from the left speaker and 1 Phillips 2x5 screw from the right speaker (2).
3.
Disconnect the left speaker cable (3).
4.
Release the speaker cable from the routing channels (4) and (5).
Component replacement procedures 53
5.
Lift the left speaker and the right speaker (6) and then remove them (7) .
Reverse this procedure to install the speakers.
Power connector
Description
Power connector, DCIN CAL50 8p 4.5mm90W 8P15 SF
Spare part number
808155-010
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement
Before removing the power connector, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
c.
Hard drive (see
d.
Solid-state drive (see
e.
).
f.
WLAN module (see
).
54 Chapter 6 Removal and replacement procedures for authorized service provider parts
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
l.
SD card reader board (see
m. Speakers (see
).
Remove the power connector:
1.
Disconnect the zero-insertion force (ZIF) connector (1).
2.
Release the cable from the routing channels (2).
3.
Lift the power connector to remove it (3).
Reverse this procedure to install the power connector.
TouchPad
Description
TouchPad board assembly
TouchPad cable
Top cover with TouchPad and Keyboard
In Natural Silver finish
In Modern Gold finish
In Cardinal Red finish
Spare part number
856905-001
856350-001
856026-001
856028-001
856029-001
Component replacement procedures 55
Description
In Sport Purple finish
In Dragonfly Blue finish
Top cover with TouchPad and Backlit Keyboard
In Natural Silver finish
In Modern Gold finish
In Cardinal Red finish
In Sport Purple finish
In Dragonfly Blue finish
In Blizzard White finish
Spare part number
856033-001
856034-001
856035-001
856040-001
856041-001
856042-001
856043-001
856044-001
For use in country or region
France
Germany
Greece
Hungary
India
Israel
Belgium
Bulgaria
Canada
Czech Republic and Slovakia
Denmark, Norway,
Finland, and Sweden
-DH1
-051
-041
-151
-211
-D61
-BB1
Spare part number
-A41
-261
-DB1
-FL1
For use in country or region
Italy
Japan
Latin America
The Netherlands
Northern Africa
Norway
Portugal
Romania
Russia
Saudi Arabia
-FP1
-091
-131
-271
-251
-171
Spare part number
-061
-291
-161
-B31
For use in country or region
Slovenia
South Korea
Spain
Sweden and Finland
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
-BG1
-AB1
-281
-141
-031
-001
Spare part number
-BA1
-AD1
-071
-B71
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement
Before removing the TouchPad, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
56 Chapter 6 Removal and replacement procedures for authorized service provider parts
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
l.
SD card reader board (see
m. Speakers (see
).
Remove the TouchPad:
1.
Remove the film covering the TouchPad (1).
2.
Remove 3 Phillips 2.0x2.0 screws (2), and then lift to remove the TouchPad bracket (3).
3.
Disconnect the TouchPad cable, and then remove the metal shield covering the TouchPad (1).
Component replacement procedures 57
4.
Remove 3 Phillips 2.0x2.5 screws (2), and then lift the TouchPad to remove it (3).
Reverse this procedure to install the TouchPad.
58 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display panel
Description
Bezel
Webcam
Display panel
15.6 FHD AG SVA 220eDP Slim PF
15.6 HD BV WLED SVAeDPSlimTOP PF
15.6 FHD BV UWVA 220 eDP SlimPF
15.6HD BV WLED SVA220 eDPSlim PF
15.6 FHD BVUWVA220 eDPSlim TOPPF
Hinge assembly
Display cable
High-definition display cable for products not equipped with a touch screen
High-definition display cable for products equipped with a touch screen
Full high-definition/high-definition display cable for products equipped with a touch screen
WLAN
WLAN module
WLAN assembly
Back cover
In Natural Silver finish, with dual antenna
In Onyx Black finish, with dual antenna
In Modern Gold finish, with dual antenna
In Cardinal Red finish, with dual antenna
In Sport Purple finish, with dual antenna
In Dragonfly Blue finish, with dual antenna
In Blizzard White finish, with dual antenna
In Natural Silver finish, with single antenna
In Onyx Black finish, with single antenna
In Modern Gold finish, with single antenna
In Cardinal Red finish, with single antenna
In Sport Purple finish, with single antenna
In Dragonfly Blue finish, with single antenna
In Blizzard White finish, with single antenna
856354-001
856357-001
856358-001
806723-005
855106-855
856325-001
856326-001
856327-001
856328-001
856329-001
856330-001
856331-001
859652-001
859653-001
859654-001
859655-001
859656-001
859657-001
859658-001
Spare part number
856346-001
846006-003
798933-006
809612-008
842463-004
847654-001
848085-001
856367-001
Component replacement procedures 59
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the display assembly, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see
Base enclosure on page 28 ), and then remove the following
components:
a.
Battery (see
).
b.
Optical drive (see
Optical drive (select products only) on page 26 ).
c.
Hard drive (see
d.
Solid-state drive (see
e.
).
f.
WLAN module (see
).
g.
Fan (see
).
h.
Heat sink (see
i.
I/O board (see I/O board on page 45 ).
j.
Power button board (see Power button board on page 46 ).
k.
System board (see System board on page 48
).
l.
SD card reader board (see SD card reader on page 50
).
m. Speakers (see Speakers on page 53 ).
n.
TouchPad (see TouchPad on page 55 ).
Remove the display panel:
1.
Slide a nylon flake tool (1) around the outer edge of the bezel to release the bezel from the screen (2).
60 Chapter 6 Removal and replacement procedures for authorized service provider parts
2.
Starting on the top edge (1), loosen the display bezel, disconnecting the plastic clips to release the edge of the bezel. Continue on the left and right edges (2) and then bottom edge (3), and then lift the display bezel (4) to remove it.
3.
Remove 1 Phillips 2.5x6.0 screw from the top of each hinge bracket (1) and 3 Phillips 2.5x6.0 screws from each hinge (2), remove the hinge brackets from the back cover (3), and then lift the hinge brackets
(4) to remove them.
Component replacement procedures 61
4.
Remove 1 Phillips 2.0x2.0 screw from each hinge cover (1) separate the hinge covers (2) from the back cover (3), and then lift the hinge covers (4) to remove them.
5.
Remove 4 Phillips 2.0x2.5 screws from the display panel (1), and then lift the display panel (2) to remove it.
Reverse this procedure to install the display assembly.
62 Chapter 6 Removal and replacement procedures for authorized service provider parts
Webcam
Description
Webcam
Spare part number
846006-003
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the webcam, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
l.
SD card reader board (see
m. Speakers (see
).
n.
TouchPad (see
).
o.
Display panel (see
Remove the webcam:
▲
Disconnect the webcam cable (1), and then lift the webcam board to remove it (2).
Component replacement procedures 63
Reverse this procedure to install the webcam.
64 Chapter 6 Removal and replacement procedures for authorized service provider parts
WLAN antenna
Description
Antenna, dual
Antenna, single
Spare part number
856324-001
859651-001
IMPORTANT:
Make special note of each screw and screw lock size and location during removal and replacement.
Before removing the WLAN antenna cable, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the base enclosure (see Base enclosure on page 28
), and then remove the following components:
a.
Battery (see Battery on page 30 ).
b.
Optical drive (see Optical drive (select products only) on page 26
).
c.
Hard drive (see Hard drive on page 31
).
d.
Solid-state drive (see SSD (M.2) on page 33
).
e.
Memory (see
f.
WLAN module (see WLAN module on page 37 ).
g.
h.
Heat sink (see Heat sink on page 43
).
i.
I/O board (see
).
j.
Power button board (see
).
k.
System board (see
l.
SD card reader board (see
m. Speakers (see
).
n.
TouchPad (see
).
o.
Display panel (see
Remove the WLAN antenna cable:
▲
Remove the WLAN antennas from the back cover (1), release the WLAN antenna cable from the routing channels (2), and then lift the antennas and cable to remove them(3).
Component replacement procedures 65
Reverse this procedure to install the WLAN antenna cable.
66 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE:
To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 67
.
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67
3.
Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
68 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒
or –
Click the question mark icon in the taskbar.
IMPORTANT:
If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For
. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 70
.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 71
.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 69
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 70
.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
— Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
— HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
— To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
— If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support , select your country or region, and follow the on-screen instructions.
— Be sure that the computer is connected to AC power before you begin creating the recovery media.
— The creation process can take an hour or more. Do not interrupt the creation process.
— If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 71 .
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
70 Chapter 8 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT:
Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 71
. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 69
.
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 71 .
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 74
.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 69
.
What you need to know before you get started
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
IMPORTANT:
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 69 .
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 69
.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Restore and recovery 71
website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
IMPORTANT:
HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11 .
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11 .
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE:
If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 73
.
3.
Follow the on-screen instructions.
72 Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Restore and recovery 73
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT:
After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media (select products only) on page 69 .
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
74 Chapter 8 Backing up, restoring, and recovering
9 Specifications
Computer specifications
Metric U.S.
Dimensions
Width
Depth
Height (front to back)
Weight
382.6 mm
242.7 mm
22.5 mm
< 2100 g or < 2175(depending on configuration)
15.06 in
9.55 in
.89 in
< 4.63 or < 4.80 lb. (depending on configuration)
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
Temperature
Operating
Nonoperating
5°C to 35°C
‑20°C to 60°C
41°F to 95°F
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
Nonoperating
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
Operating
Nonoperating
‑15 m to 3,048 m
‑15 m to 12,192 m
‑50 ft to 10,000 ft
‑50 ft to 40,000 ft
NOTE:
Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications 75
39.62 cm (15.6-in) display specifications
Metric
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
20.77 cm
37.78 cm
39.62 cm
Up to 16.8 million
500:1 (typical)
220 nits or 250 nits
0.252mm x 0.252mm
1366×768
RGB vertical stripe
LED
80 × 25
2.0 W
±65° horizontal, ±50° vertical (typical)
U.S.
8.175 in
14.875 in
15.6 in
Hard drive specifications
Dimensions
Height
Width
Weight
Interface type
Transfer rate
Security
Seek times (typical read, including setting)
Single track
Average
Maximum
Logical blocks
Disk rotational speed
500 GB*
7 mm
70 mm
95 g max
SATA 3.0
600 MB/sec
ATA-8 security
2 ms
13.0 ms
18.0 ms
976,773,168
5400 rpm
1 TB*
9.5 mm
70 mm
102 g max
SATA 3.0
600 MB/sec
ATA-8 security
2 ms
13.0 ms
15.0 ms
1,953,525,168
5400 rpm
2TB*
9.5 mm
70 mm
130 g max
SATA 3.0
600 MB/sec
ATA-8 security
2 ms
12.0 ms
22.0 ms
3,907,029,168
5400 rpm
76 Chapter 9 Specifications
500 GB* 1 TB* 2TB*
Operating temperature
0°C to 60°C (32°F to
140°F)
0°C to 60°C (0°F to
140°F)
0°C to 60°C (0°F to
140°F)
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE:
Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications
Internal Storage*
Supports M.2 SATA-3 SSD
128 GB SATA III Solid-state Drive
256 GB SATA III Solid-state Drive
256 GB SATA III Solid-state Drive NVMe
1 TB SATA III Solid-state Drive with 8 GB NAND
*For solid-state drives, GB=1 billion bytes. TB=1 trillion bytes. Actual formatted capacity is less. Up to 16 GB (for Windows 7) and up to
30 GB (for Windows 8 and 10) of system disk is reserved for system recovery software.
Solid-state drive specifications 77
DVD±RW SuperMulti DL Drive specifications
Applicable disc Read:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-
ROM XA, MIXED MODE CD, CD-I, CD-I Bridge
(Photo-CD, Video CD), Multisession CD (Photo-CD,
CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Write:
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
1.5 cm (0.59 in)
Center hole diameter
Disc diameter
Standard disc
Mini disc
Disc thickness
Track pitch
Access time
Random
Full stroke
Audio output level
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD-ROM
24X CD-R
10X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
6X DVD-RW
8X DVD+R
5X DVD-RAM
Transfer mode
Startup time
Stop time
12 cm (4.72 in)
8 cm (3.15 in)
1.2 mm (0.047 in)
0.74 µm
CD
< 175 ms
< 285 ms
Line-out, 0.7 Vrms
2 MB
3,600 KB/sec
11,080 KB/sec
3,600 KB/sec
1,500 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
8,000 KB/sec
8,000 KB/sec
6,750 KB/sec
Multiword DMA Mode
< 15 seconds
< 6 seconds
DVD
< 230 ms
< 335 ms
78 Chapter 9 Specifications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Japan
The Netherlands
Norway
The People's Republic of China
South Korea
Accredited agency
IMQ
METI
KEMA
NEMKO
COC
EK
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
UTE
VDE
Applicable note number
1
3
1
1
5
4
1
1
1
1
1
1
1
2
Requirements for all countries 79
Country/region Accredited agency Applicable note number
Sweden
Switzerland
Taiwan
The United Kingdom
SEMKO
SEV
BSMI
BSI
1
1
4
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
80 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
81
Index
A
AC adapter, spare part numbers 19
audio
product description 2 audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack, identifying 6
B
back cover
base enclosure
base enclosure, spare part number
battery
removal 30 spare part number 17, 30
bezel
boot order
buttons
C
camera
identifying 7 camera light, identifying 7
caps lock light, identifying 9
chipset, product description 1
components
D
display
display assembly
removal 39, 59 spare part numbers 39, 59
display cable
Display panel
display panel
DVD±RW SuperMulti DL Drive
E
Ethernet, product description 2
F
fan
G
graphics, product description 1
H
hard drive
82 Index heat sink
hinge assembly
HP PC Hardware Diagnostics (UEFI)
HP Recovery Manager
HP Recovery media
HP Recovery partition
I
I/O board
integrated numeric keypad,
internal microphones, identifying 7
J
jacks audio-out (headphone)/audio-in
K
Keyboard
keyboard
keys
L
labels
lights
AC adapter and battery light 5
M
memory
removal 34 spare part numbers 17, 34
memory card reader, identifying 5 memory card, identifying 5
memory module
microphone
N
O
operating system, product
optical drive
optical drive eject button,
identifying 6 optical drive, identifying 6
P
Plastics Kit, spare part numbers 19
pointing device, product
ports
power button board
power connector
power connector, identifying 5
power cord
power requirements, product
processor
product name and number,
R
raw panel
recover
recovery
recovery media
creating using HP Recovery
recovery partition
removal/replacement
RJ-45 (network) jack, identifying 5
RJ-45 (network) status lights,
RTC battery
Rubber Kit, spare part numbers 20
S
SD card reader
removal 50 spare part numbers 50
SD card reader board
security cable slot, identifying 6
security, product description 4
sensors, product description 2
serial number 13 serial number, computer 13
serviceability, product description 4
slots
solid-state drive
speaker
removal 53 spare part numbers 53
Index 83
speakers
specifications
SSD
removal 33 spare part numbers 33
system board
removal 48 spare part numbers 17, 48
system information
system restore point
system restore point, creating 69
T
TouchPad
removal 55 spare part numbers 16, 55
U
V
W
webcam
Windows
Windows tools
wireless, product description 3
WLAN antenna
WLAN antenna cable
WLAN antenna, spare part number
WLAN assembly
WLAN module
WLAN module, spare part number
84 Index
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Table of contents
- 11 Product description
- 15 External component identification
- 15 Right side
- 16 Left side
- 17 Display
- 18 Top
- 18 TouchPad
- 19 Lights
- 20 Button and speakers
- 21 Keys
- 21 Using the action keys
- 22 Bottom
- 23 Rear
- 23 Locating system information
- 25 Illustrated parts catalog
- 25 Computer major components
- 28 Display assembly subcomponents
- 29 Miscellaneous parts
- 31 Removal and replacement procedures preliminary requirements
- 31 Tools required
- 31 Service considerations
- 31 Plastic parts
- 32 Cables and connectors
- 32 Drive handling
- 33 Grounding guidelines
- 33 Electrostatic discharge damage
- 34 Packaging and transporting guidelines
- 34 Workstation guidelines
- 35 Equipment guidelines
- 36 Removal and replacement procedures for Customer Self-Repair parts
- 36 Component replacement procedures
- 36 Optical drive (select products only)
- 38 Removal and replacement procedures for authorized service provider parts
- 38 Component replacement procedures
- 38 Base enclosure
- 40 Battery
- 41 Hard drive
- 43 SSD (M.2)
- 44 Memory
- 47 WLAN module
- 49 Display assembly
- 51 Fan
- 53 Heat sink
- 55 I/O board
- 56 Power button board
- 58 System board
- 60 SD card reader
- 63 Speakers
- 64 Power connector
- 65 TouchPad
- 69 Display panel
- 73 Webcam
- 75 WLAN antenna
- 77 Using HP PC Hardware Diagnostics (UEFI)
- 77 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
- 79 Backing up, restoring, and recovering
- 79 Creating recovery media and backups
- 79 Creating HP Recovery media (select products only)
- 80 Using Windows tools
- 81 Restore and recovery
- 81 Recovering using HP Recovery Manager
- 81 What you need to know before you get started
- 82 Using the HP Recovery partition (select products only)
- 82 Using HP Recovery media to recover
- 83 Changing the computer boot order
- 84 Removing the HP Recovery partition (select products only)
- 85 Specifications
- 85 Computer specifications
- 86 39.62 cm (15.6-in) display specifications
- 86 Hard drive specifications
- 87 Solid-state drive specifications
- 88 DVD±RW SuperMulti DL Drive specifications
- 89 Power cord set requirements
- 89 Requirements for all countries
- 89 Requirements for specific countries and regions
- 91 Recycling
- 92 Index