A Twin-Star International Brand
MODEL/ MODELO/ MODÈLE :
32II300GRA
Español P.10
Français P.18
A108
www.tsicustomerservice.com
1-866-661-1218
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine www.tsicustomerservice.com
1
GETTING STARTED
1. Remove the product identification sticker from the front of the insert.
Model / Modèle / Modelo: 32II300GR
SN #: AB-00001-
A
Gardez ce numéro pour le service!
Mantega este número p ara servicio!
Product Identification Sticker
2. Attach the Product Identification Sticker to the Manual below for future reference. This information is
used for product registration and also is necessary for customer service.
Attach Product Identification Sticker Here
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE
AMPS
WATTS
120VAC, 60 Hz
12.5 Amps
1500 Watts
A108 www.tsicustomerservice.com
2
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)
from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,
do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
IMPORTANT INSTRUCTIONS
5. Always unplug this appliance when not in use.
to persons including the following:
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged
in any manner.
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and
where it will not be tripped over.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas
12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
A B
Fig.1
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
damage the appliance.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the appliance.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are
15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening
may become blocked.
manufacturer may cause fire, electric shock or injury to persons.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are
used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
SAVE THESE INSTRUCTIONS
2
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric
shock or injury to persons.
SAVE THESE INSTRUCTIONS
A108 www.tsicustomerservice.com
3
OPERATION INSTRUCTIONS
Indicators
Control
Panel
The heater can be operated by either the remote control or the control panel.
A108
4 www.tsicustomerservice.com
Indicators
Control
Panel
OPERATION INSTRUCTIONS
FUNCTION
HEATER
TIMER
FAN
SPECTRAFIRE COLOR
SPECTRAFIRE INTENSITY
SPECTRAFIRE SPEED
DOWNLIGHT
ICON DESCRIPTION
The fireplace contains a fan forced wire element heater.
The default temperature is 72 °F (22 °C.).
The thermostat setting range is 62°F - 82°F or 17°C - 27°C or continously ON.
The thermostat is adjustable by 2°F or 1°C increments.
The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel.
To change between °F and °C press and hold the HEATER button on the control panel for 3 seconds.
Pressing the timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and off.
To turn on the fan without the heater on press the FAN button. Pressing the FAN button again to turn off the
FAN setting.
There are 5 unique Spectrafire flame effects that can be selected.
1: Spectrafire
2: Sapphire
3: Amethyst
4: Campfire
5: Midnight Fire
AU: Auto Cycle which will automatically fade in and fade out a new color flame effect periodically.
Each Spectrafire flame color option has 5 intensity options available.
Each Spectrafire flame color option has speed options available.
Setting 1 is slowest ranging up to setting 5 which is the fastest.
Pressing the downlight button will cycle through the downlight settings; on, auto and off.
A108 www.tsicustomerservice.com
5
TROUBLESHOOTING
Problem
Display shows “ ”
Display shows “ ”
Root Cause
The thermostat sensor is broken or disconnected.
The thermostat sensor is broken.
Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Display shows “ ”
Heater does not blow warm air.
No power, logs do not glow.
Logs glow, but no flame effect.
Manual Reset overheat protection has triggered.
Power cord overheating protection has activated.
Cool down cycle.
No power to the unit
Flame effect turned off
Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service.
Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
Normal operation, will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will blow.
Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.
Press flame button several times.
Downlights do not light. Downlight not turned on.
Heater does not blow warm air.
Thermostat setting is preventing heater from turning on.
Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed.
The heater is disabled
No batteries
Press the downlight button on the control panel to see if the downlight comes on.
Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.
With the power on press and hold the POWER button on the control panel for 10 second. Once re-enabled the emberbed lights will flash multiple times.
Remote Control is not working.
Poor Signal
Distance
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.
Operate the remote at a distance less than 20 feet from the front of the appliance; point the remote at the control panel.
A108 www.tsicustomerservice.com
6
EXPLODED VIEW
Part
1
8
9
10
11
12
13
4
5
2
3
6
7
Part Name
Flame Generator Drive Motor
Heater/Blower Assembly
Main Circuit Board
Downlight Circuit Board
Control Panel Circuit Board
Control Panel Buttons
Emberbed with Log
Emberbed Circuit Board
Power Cord
Flame Circuit Board
Blue Flame Circuit Board
Flame Generator/ Spinner
Remote Control - 8 Butttons
CARE AND MAINTENANCE
• The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or fireplace.
A108 www.tsicustomerservice.com
7
FCC/IC INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the
equipment.
This Class B digital apparatus complies with Canadian ICES-003.
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Do not ingest batteries.
Note:
Battery disposal
Please always dispose of batteries at a suitable recycling point.
AAA
1.5V
AAA
1.5V
CAUTION:
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Ensure the batteries are installed correctly with regard to polarity (+ and -).
• Remove batteries from equipment which is not to be used for an extended period of time.
• Remove used batteries promptly.
A108
8 www.tsicustomerservice.com
1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
A108 www.tsicustomerservice.com
9
