CONFERENCE CALLS

 When on a call, press the More soft-key and then the Conference soft-key or press the CONFERENCE button. The original call is placed on hold.

 Place a call to add another party. When the party answers, press the

Conference soft-key again to add the new party to the call.

 Any Cisco phone user can add up to a maximum of 8 members.

To view the members of the conference call:

 Press the More soft-key.

 Press the Details soft-key.

 Use the Navigation Bar to scroll through the list.

The conference initiator can remove any member:

 Highlight the member you would like to remove.

 Press the Remove soft-key.

JOIN (Calls must be on the same line)

Allows you to join two callers into a conference call.

While one call is on hold and the other call is active:

 Press the CONFERENCE button.

 Press the line button for the other (held) call. If there are more than one held call, a list of calls displays.

 The conference begins. The conference is established on the line with the active call.

FORWARD ALL CALLS

To forward to another extension:

 Press the Forward All soft-key. You will hear two beeps.

 Enter extension number of where you wish to forward your calls. You will hear a beep and a right arrow will appear in upper-right corner of display. The LCD will also display the number to which your calls are being forwarded.

To forward directly to your voicemail:

 Press the Forward All soft-key, then press the MESSAGE key.

To cancel call forwarding:

 Press the Forward All soft-key again.

To forward a line other than your first line:

 Press the line you want to forward.

 Press the Forward All soft-key.

 Press the MESSAGE key or dial the number to forward to.

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CALL PARK

Allows you to place a call on hold in the system so that it can be retrieved from any phone in your office.

 To park a call, press the Park soft-key (You may have to press the

More soft-key to see the Park soft-key)

(Remember the park extension number shown in the display)

 To retrieve the call from any phone, dial the park extension.

 To retrieve the call from the same phone, press the Resume soft key.

CALL HISTORY

To view and/or call the last 150 calls placed, answered or missed for all lines.

 Press the APPLICATIONS button OR press UP on the

Navigation button.

 Press 1 for Recent

 Scroll through the list of calls. Meaning of icons:

 Incoming Calls

 Outgoing Calls

 Or press the Missed soft key.

Note – You might need to use the EditDial soft-key to add a “9” or “9 1” to the front of the number before pressing the Call soft key.

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InnovativeS olutionsandR esourcesT rainingM aterial

Cisco 7841 IP Phone

User Guide

Programmable Feature & Line buttons

Message

Applications

Hold / Resume

Contacts

Transfer

Conference

Mute

Navigation /Select

Speaker

Headset Soft key

Volume

DIALING INSTRUCTIONS

Within your site: New 4-digit extension

Local calls: 9 + telephone number

Long Distance: 9 + 1 + telephone number

International:

Emergencies:

9 + 1 + telephone number

911 or 9 + 911

Ifyou ac c identally d ial911,pleas e s tay on the line to tellthem notto c ome to the s ite.

SOFT KEYS

These are the 4 keys under the bottom of the display. The feature that they activate will appear in a tab above them in the display. The available options will change depending upon the status of your phone.

The  soft key is a “more” button to show additional features.

To return “back” a screen, press the Exit or soft key.

OVERHEAD PAGING

 To be updated later

CHANGING THE LCD CONTRAST or BACKLIGHT

Press the APPLICATIONS button.

 Choose Preferences  Contrast or Backlight

 Press up or down on the Navigation Button to change the brightness to be lighter or darker.

 Press Save to set the contrast or backlight OR press Cancel to exit.

CHANGING HANDSET / HEADSET / SPEAKER VOLUME

 Press the Up or Down VOLUME button when the hand s et,head s et or s peakeris in use.

 Press the Save soft-key to save volume setting for future calls.

CHANGING THE RINGER VOLUME

 While the phone is idle press the Up or Down VOLUME button to adjust to desired level. The ringer volume is automatically saved.

LINE KEYS (meaning of line key colors)

Yellow = New incoming call

Green = Active call

Red = Active call on a shared line on another phone

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MUTING A CALL

 To mute a call, press the MUTE button (the mute light will turn red when activated).

 To disengage mute, press the MUTE button again or lift the handset.

Note – If you are using the mute feature with the speakerphone, lifting the handset will disengage mute.

CHANGING THE RING TONE

 Press the Applications button.

 Choose Preferences  Ringtone

 Select a ringtone.

 Press the Play soft-key to hear the ringtone.

 Press the Set soft-key to apply the ringtone.

 Press the Apply soft-key to save.

PLACING A CALL

 Lift the handset, or

 Press the Speaker button, or

 Press a Line/Extension button, or



 Press the New Call soft-key below the display or

 Predial a number then press the Call soft-key to place the call.

 To make a second call while on an active call, press the Hold soft-key, then press the New Call soft-key.

LAST NUMBER REDIAL

 To redial the last called number, press the Redial soft-key

 To view calls you dialed other than the last call, press UP on the

Navigation button and scroll through your calls. You can press the

Dial soft-key to dial the highlighted number.

ANSWERING AND ENDING A CALL

(A new incoming call will flash yellow)

Answering a call:

 Lift the handset or

 Press the Speaker button or

 Press the Answer soft-key key if using a headset

 If a second call comes in while on a call, press the Answer soft-key. A list of incoming calls will be displayed. Scroll to the call you want to answer and press the Select soft-key to choose a call to answer. The first call will automatically be placed on hold.

Ending a call:

 Press the Cancel s oftkey or hang up the handset.

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PLACING A CALL ON HOLD

 During a call, press the Hold soft-key or the HOLD button.

 To resume the call on hold, press the Resume soft-key or press the

HOLD button again or press the flashing line key on hold.

 After you have placed a call on hold, you can press the New Call softkey to place another call from the same line.

ANSWERING MULTIPLE CALLS

While active on the first call, you will be notified of a 2 nd call with an amber light flashing on the line key and the display will show the caller. Each line can have 2 active calls before a call will go immediately to the mailbox, plus you can make 2 more outgoing calls.

 Press the Amber flashing line key. The 1 placed on hold.

st caller is automatically

.

To return to the first caller:

 Press the Swap soft-key.

Or complete the call with the 2 nd caller by pressing the End Call softkey then press the Resume soft-key to return to the first call.

To alternate between calls:

 While the active call is highlighted, press the Hold soft-key, press the line key to scroll to all calls on that line.

 While the held call is highlighted, press the Resume soft-key (the active call will automatically be placed on hold)

TRANSFERRING A CALL

 While on a call, press the Transfer soft-key or press the

TRANSFER button. The original caller is placed on hold.

 Dial the extension you want to transfer to.

 Once you hear ringing, either press Transfer soft-key again or, once the party answers, announce the call and press Transfer soft-key.

 If the second party refuses the call or you wish to toggle between the 2 parties, press the Swap soft-key.

Transferring a caller directly into another voice mailbox:

 Press the Transfer soft-key or press the TRANSFER button.

 Press the # key

 Enter the 4 digit mailbox number of the destination mailbox.

 Press the Transfer soft-key again.

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