Drivve Print Mobility Manager, Pull Print, Print Authentication Manual

Drivve Print Mobility Manager enables printing from a variety of mobile devices and desktops to printers and proprietary print subsystems. Printing can be achieved via email, web upload and direct submission from Drivve Mobile Apps. Native documents can be sent directly to Drivve Print Mobility Manager where they are converted to a printable format automatically.

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Document

Drivve | Print Manual

Knowledge base article #1580

General

Drivve | Print Mobility Manager

Drivve | Print Mobility Manager enables printing from a variety of mobile devices and desktops to printers and proprietary print subsystems.

Printing can be achieved via email, web upload and direct submission from Drivve Mobile Apps. Native documents can be sent directly to Drivve | Print

Mobility Manager where they are converted to a printable format automatically.

Supported formats for printing

Drivve | Print Mobility Manager supports the printing of the following and up to 500 additional formats.

•

Office Documents

• Microsoft Word (.doc and .docx)

•

Microsoft Excel (. xls and .xlsx)

Microsoft PowerPoint (. ppt and .pptx)

OpenOffice Documents

• OpenOffice Writer (.odt)

•

OpenOffice Calc (.ods)

OpenOffice Draw (.odg)

• OpenOffice Impress (.odp)

Rich Text Documents (.rtf)

Plain Text Documents (.txt)

PDF Documents (.pdf)

Image files

• JPEG (.jpg and .jpeg)

• TIFF (.tiff)

Printer ready data

• PostScript

• PCL

Drivve | Print Pull Print - Short Overview

Drivve | Print Pull Print allows you to print documents into a hold queue and release the documents from any device registered on the Drivve | Print Server.

The pull print function does not require any special configuration.

Drivve | Print Authentication - Short Overview

Drivve | Print Authentication provides the following methods to authenticate at the device (printer or MFP):

Authentication method

Short code

Short code and PIN

Explanation

The user authenticates entering his user name and password at the device display.

The user authenticates entering his short code at the device display.

The user authenticates entering his short code and PIN at the device display.

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Mobile device

(Applies only for embedded MFP platforms supporting

External Authority feature)

Card

ID is entered in his user settings. The next time he authenticates scanning the QR code, he is automatically logged on.

The user authenticates moving his swipe or proximity card over a card reader. If he authenticates using this method for the first time, he is prompted to enter his user name and password at the device display. Thereupon, his card ID is entered in his user settings.The next time he authenticates using his card, he is automatically logged on.

Drivve | Print Report/Accounting - Short Overview

The Drivve | Print Report/Accounting functionality allows to create reports and charge users for printing.

Reports

Drivve | Print provides the following report types can be created:

Report

Activity reports

Costing reports

Summary reports

Total usage reports

Function

This report type presents the details of all jobs within a defined period. The details include devices and resources used. The following variants are available:

•

Detailed activity by user

Detailed activity by device

Detailed activity by department

Detailed activity by client account

Detailed activity by project

Detailed activity by group account

This report type shows the job details during a defined period including the resources used and the resulting costs. The following variants are available:

•

Detailed cost by users

Detailed cost by departments

Detailed cost by client accounts

Detailed cost by project accounts

Detailed cost by group accounts

Detailed cost by group account and users

This report type shows the resources and costs for jobs for select user, departments etc. during one day/ a defined period. The following variants are available:

•

• Daily summary of costs by user

Summary of costs by department

Summary of costs by client account

Summary of costs by project

Summary of costs by group accounts

The report is presented as one line per day/ defined period.

This report type shows the total usage and costs for selected users, devices etc. The following variants are available:

•

Total usage by user

Total usage by device

Total usage by department

Total usage by client account

Total usage by project

The report is presented as one line per user, device etc.

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Statements Itemised statement consisting of a breakdown of all costs within a defined period. This report type is presented as statement for chargeback purposes. The following variants are available:

•

• Itemised user statements

Itemised department statements

Itemised client account statements

Itemised project statements

Reports always refer to an observation period. They can be created only once or in regular intervals, e.g., hourly, daily, weekly or monthly. All scheduled reports are displayed on an overview page. Once a report has been created, it can be downloaded as PDF file.

Accounts and price models

Accounts are used for accounting purposes and to charge jobs. The following account types are provided:

• User account

•

Department account

Organisational account

Client account

Project account

To each account a price model is assigned which defines prices for printing pages in different modes and sizes. Users can have one default account (which is always a user account) as well as several additional accounts. Thus, all jobs of a user can be charged to several accounts.

Installation and Licensing

Installing and licensing Drivve | Print

Installing Drivve | Print

System Requirements Drivve | Print Version 3.0 and higher

Supported operating systems

• Windows Server 2003 all editions, 32 bit and 64 bit

•

Windows Server 2008 all editions, 32 and 64 bit

Windows Server 2012 all editions, 32 and 64 bit

•

Windows 8 Pro and Enterprize

Windows 7, 32 and 64 bit, all editions except Home Edition

Windows XP Professional, 32 and 64 bit

Windows Small Business Server 2003/2008/2011 (due to performance it is not recommended to install Drivve | Print on a Small Business Server)

Server Requirements

• Intel® Xeon® server processor or equivalent

• Minimum 2GB RAM (4GB RAM recommended)

• 5GB storage space

Other components

• Microsoft .NET 3.5 Framework SP1

•

Internet connection (for software registration)

MYSQL will install during setup

•

Open Office will install during setup

Apache will be installed during setup

TCP/IP network for server and wireless network for mobile devices.

Supported Browsers: Mozilla Firefox, Google Chrome, Safari, MS Internet Explorer (8 and above only)

Which devices support Drivve | Print?

Drivve | Print supports the following devices:

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Manufacturer

Toshiba

Sharp

Samsung

OKI

Kyocera

Platform/Device type

All devices using the e-Bridge platform (EBX, EBX2)

All devices using the one of the following platforms: OSA 3 or later

All devices using the XOA platform

All devices using the platforms sXP and eXP

All HyPAS-enabled devices (A3 und A4)

All devices listed above are supported as integrated (embedded) devices, i.e., a Drivve | Print user interface is shown on the respective device display.

In addition, Drivve | Print supports every network printer for which the a Drivve | Print user interface cannot be shown on the device display.

Prerequisites

To install Drivve | Print, you have to use an administrator account or an account with administrative privileges. Domain or local Admin can be used. For each printer a suitable printer driver must be installed.

To install Drive | Print, proceed as follows:

1. Download the setup file of Drivve | Print from myDrivve.com: On the myDrivve homepage, click Downloads, then click Drivve | Print and click the

Drivve | Print setup file to download it.)

2. Double-click the Drivve | Print setup file to start the installation.

The following page is displayed.

3. Select the desired language and click Next.

The

Welcome page is displayed.

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4. Click Next.

The

License Agreement page is displayed.

5. Enable the option I agree to the terms of this the license agreement and click Next.

The User Information page is displayed.

6. Enter name and company (optional) and click Next.

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The Installation Folder page is displayed.

7. Select the path to install Drivve | Print or keep the default location and click Next.

The software is now ready to be installed.

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8. Click Next.

A page is displayed which lists the service that have to be stopped before the installation.

9. Click OK.

10. Click Next.

The

User Account page is displayed.

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11. Enter your account details and click Next.

The user must be an administrator or have administrative privileges. It is highly recommend to create a dedicated administrative user to run the Drivve | Print services, called DrivvePrint. This user should have a password set never to expire.

The Drivve | Print licensing wizard starts.

Modified Registration with Drivve

The registration with Drivve - registration is a prerequisite if you are not a customer of Drivve yet and wish to license Drivve software - is going to change.

The present FAQ explains the new registration step by step. To register with Drivve, you need to start the licensing wizard.

To start the licensing wizard, proceed as follows:

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Drivve software

Drivve | Image

Drivve | DM

Drivve | Print

Steps

•

Start Sie the Drivve | Image configuration tool.

On the

Tools menu, click Licenses.

Start the Drivve | DM Service Controller (to be found in the Drivve | DM program folder).

Licenses menu, click Manage licenses.

Start the application Print Licensing (to be found in the Drivve | Print program folder).

This FAQ explains the modified registration for Drivve | Image. However, the registration procedure is identical for all Drivve software products.

To register online with Drivve, proceed as follows:

Prerequisite

To register online with Drivve, an internet connection is required.

1. Start the licensing wizard.

The following dialog is displayed.

2. Click the Next button.

3. Enable the option

No, I am not a customer of Drivve LLC and click the Next button.

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The following dialog is displayed:

4. Click the Next button.

The following dialog is displayed:

5. Enter your customer data and click the Send button.

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Caution:

The registration is not finished yet. In the following dialog, you have to confirm your email address.

A dialog is displayed prompting you to confirm your email adress.

Modified registration

Currently, the modified registration only applies for Drivve | Image. For Drivve | DM and Drivve | Print, the modified registration will come into effect later.

Modifications of the registration:

•

New dialog for the confirmation of the email address

•

Sending an email with a confirmation link

After you have confirmed you email address, an email with a confirmation link is sent to your email a

Caution:

You cannot load trial licenses/enter license codes before you have click the confirmation link (see step 10).

6. Confirm your email address and click the Send button.

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An email with a confirmation link is sent to the email address you have entered. The following dialog containing your customer data is displayed.

7. Click the

OK button.

The following dialog is displayed:

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8. Go to the mailbox of the email address you have entered in the wizard and open the email. Do not close the licensing wizard, you will return to it shortly.

You can also close the licensing wizard and reopen it after you have clicked the link Confirm in the Drivve email. In this case, proceed as follows:

•

Click the Next button.

Enable the option Yes, I am already a customer of Drivve LLC and click the Next button.

9. Click the Confirm link in the Drivve email.

A website with your login data is displayed

10. Return to the licensing wizard.

Now, you are registered and have the following options:

•

You can load trial licenses.

You can enter a license code.

How do I enter a license code?

The following FAQ describes how to enter a license code of Drivve | Image licenses. The steps described in this article also apply for Drivve | DM and Drivve | Print.

Caution (only Drivve | Image)

•

• A single license allows you to connect a maximum of one device. If you wish to connect more devices, you have to purchase additional licenses (one license for each connected device).

If you are registering with the Drivve license server, the MAC address will be saved according to your email address. Thus, you cannot load another set of trial licenses for a second computer.

To enter a license code, proceed as follows:

Prerequisites

• An active Internet connection is required.

• You already have purchased at least one license.

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1. Start the licensing wizard.

Starting the licensing wizard depends on the respective Drivve software:

Drivve | Image

1. Start the Drivve | Image configuration program.

2. On the Tools menu, click Licenses.

Drivve | DM

1. Start the Drivve | DM Service Controller via the Windows Start menu (

Start > All Programs > Drivve > Drivve DM > Management >

Service Controller ).

2. On the

Licenses menu, click Manage licenses.

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Drivve | Print

• Start the licensing wizard via the Window Start menu ( Start > All Programs > Drivve >

Drivve Print > Drivve Print

Licensing).

The licensing wizard is started.

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2. Click Next.

3. Enable the option Yes, I am already a customer of Drivve Inc..

Using multiple network adapters (1)

If you are using multiple network adapters, the checkbox Select network interface to use for licensing is displayed.

If you wish to select a specific network adapter to which the licenses are to be registered, proceed as follows:

• Enable the checkbox Select network interface to use for licensing .

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4. Click Next.

Using multiple network adapters (2)

If you are using multiple network adapters and have enabled the checkbox

Select network interface to use for

licensing, a dialog for the selection of network adapters is displayed.

• Select the required network adapter and click OK.

The dialog

Manage Licenses is displayed.

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5. Enable the option

Enter your license code and click Next.

6. In the field License code, enter the license code and click the plus button.

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The license is added to the list.

7. In the field

Name of the dealer, enter the name of the dealer and click OK.

Your license overview is displayed.

8. Click

OK to close the license overview.

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9. Click

Finish to close the licensing wizard.

Special case Drivve | Image

After having entered your license codes, you can assign your licenses to your devices. Proceed as follows:

• Make sure the Drivve | Image configuration program is running.

•

• On the Tools menu, click Device Management.

Select the required device and assign it to the required license.

How do I register license codes after a trial?

This article describes how to register Drivve | Image licenses after the trial period has expired. The steps described in this article also apply for Drivve | DM and Drivve | Print.

After the trial period for Drivve | Image has expired and you have purchased licenses, you need to register them in order to continue using the software.

To register Drivve | Image license codes after a trial, proceed as follows:

Prerequisite

An active Internet connection is required.

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1. Start the licensing wizard.

Starting the licensing wizard depends on the respective Drivve software:

Drivve | Image

1. Start the Drivve | Image configuration program.

2. On the Tools menu, click Licenses.

Drivve | DM

1. Start the Drivve | DM Service Controller via the Windows Start menu (

Start > All Programs > Drivve > Drivve DM > Management >

Service Controller ).

2. On the

Licenses menu, click Manage licenses.

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Drivve | Print

• Start the licensing wizard via the Window Start menu ( Start > All Programs > Drivve >

Drivve Print > Drivve Print

Licensing).

2. Click Next.

3. Select Yes, I am already a customer of Drivve Inc. and click on Next.

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The dialog

Manage Licenses is displayed.

4. Select the option

Enter your license code and click Next.

5. Enter the respective license code and click the plus button to the right-hand side of the license table.

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6. Repeat step 5 for each further license code you wish to enter.

7. In the field Name of the dealer, enter the name of the dealer from whom you have purchased the licenses.

8. Click OK.

Your license overview is displayed.

9. Click OK.

10. Click the Finish button to close the licensing wizard.

Special case Drivve | Image

After having entered your license codes, you can assign you licenses to your devices:

•

Make sure the Drivve | Image configuration program is running.

On the Tools menu, click Device Management.

Assign the licenses to your devices.

How do I register offline to the Drivve registration server (offline registration)?

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In this article, the registration for Drivve | Image is described. However, the registration also applies for Drivve | DM and Drivve | Print.

The only difference is the way you start the licensing wizard.

In case you do not have an internet connection or if corporate rules do not permit online registration, you can use the offline registration procedure:

1. Start the licensing wizard.

How do I start the licensing wizard?

Starting the licensing wizard depends on the respective Drivve software:

Drivve | Image

1. Start the Drivve | Image configuration program.

2. On the

Tools menu, click Licenses.

Drivve | DM

1. Start the Drivve | DM Service Controller via the Windows Start menu ( Start > All Programs > Drivve > Drivve DM

> Management > Service Controller ).

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2. On the Licenses menu, click Manage licenses.

Drivve | Print

• Start the licensing wizard via the Window Start menu ( Start > All Programs > Drivve >

Drivve Print >

Drivve Print Licensing).

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2. Click the Next button.

3. Select the option

No, I am not customer and click the Next button.

The following dialog is displayed:

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4. Click the Next button.

A message is displayed asking you if you want to start the offline registration.

5. Click Yes to start the offline registration.

The following dialog is displayed:

6. Enter your address information and click

OK.

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7. Enter your email address and click

OK.

The dialog Available Drivve products is displayed. You can now order trial licenses or enter a license key.

8. Order trial licenses or enter a license code:

Ordering trial licenses:

•

Make sure the option

Trial version is selected.

Select the required trial licenses and click OK.

Entering a license key:

• Select the option

License key.

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•

Enter the license key in the corresponding field.

Click the plus button and click

OK.

A message box is displayed indicating that zip file with your data is saved on your desktop.

9. Click

OK.

The following dialog is displayed:

10. Click the Finish button.

11. Send the Zip file to [email protected].

Your request will be processed within one day. You will then receive an email from Drivve containing an XML file (your offline registration file).

12. Stop all Drivve services ( Control Panel > Administrative Tools > Services).

13. Copy the registration file to the corresponding directory:

Drivve software

Drivve | Image

Drivve | DM

Drivve | Print

Name of the offline registration file

DrivveOSALicenses.xml

XbsLicenses.xml

DrivvePrintLicenses.xml

Directory

...\Programs\Drivve\Drivve Image

.. \Programs\Drivve\Drivve Image

14. Start all Drivve services.

Drivve | Image offline registration file

Now, you can assign the licenses to your devices:

•

Start the Drivve | Image configuration tool.

On the Tools menu, click Device Management and the licenses to your devices.

How do I order further offline licenses?

You want to order further offline licenses for a Drivve customer who already has offline licenses. Proceed as follows:

• Send an email with your license file and the license codes to [email protected].

Where do I find the license file? What ist the name of the license file?

Drivve software Name of the license file Directory

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Drivve | Image

Drivve | DM

Drivve | Print

DrivveOSALicenses.xml

XbsLicenses.xml

DrivvePrintLicenses.xml

Displaying Licensing Information in Drivve | Print

Drivve | Print provides a page offering the following information:

•

Current version of Drivve | Print you are using

Current licenses

Customer information, such as number of printer and number of users

To display licensing information, prodeed as follows:

1. In the sidebar, click

About.

...\Programs\Drivve\Drivve Image

...\Programs\Drivve\Drivve DM

.. \Programs\Drivve\Drivve Print

The page About Drivve | Print is displayed.

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Resetting licenses in Drivve | Print

Resetting licenses in Drivve | Print can be required in the following cases:

•

• You need to un-license your Drivve | Print installation.

You want to switch to another customer account.

If you reset your licenses, a backup file (XML file format) will be created with your previous customer number and email address. This file will be placed in the Drivve | Print folder.

To reset licenses in Drivve | Print, proceed as follows:

1. Go to

Start > Programs > Drivve > Drivve | Print > Drivve | Print Licensing to open the Drivve | Print Licensing Wizard.

The Welcome page is displayed.

2. Click

Reset.

The following message is displayed.

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Before clicking the Yes button you should write down your customer number and the email address you used to register.

3. Click

Yes.

4. In the subsequent confirmation box, click OK.

The registration page is displayed.

5. Enable the option

Yes, I am already customer of Drivve LLC and click Next.

6. Now, you can enter your customer data (see

Drivve | Print Mobility Manager

Installing Drivve | Print ).

Configuration

Creating Users in Drivve | Print

In order to use Drivve | Print securely, users must be created. This insures that only valid users or employees can use the system.

To create users, proceed as follows:

1. In the sidebar, click Users & Security and then click Users.

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2. Click the New User button.

3. Configure the settings of the new user:

General tab

The following settings are provided (mandatory fields are marked with an *):

Field

Enabled*

User Name*

Password*

Explanation

Enable this checkbox in order to make the user available. Only enabled users can send mails and upload jobs to Drivve | Print

Mobility Manager.

Name of the user. Used in all displays to identify the user and his activities.

ID used to authenticate at a Drivve | Print controlled device.

If a connection to an external print subsystem is in use, this must be the ID by which the user is known in that system. Any jobs uploaded from an upload page logged in with this ID will be attributed to this user.

Password used to authenticate at a Drivve | Print controlled device.

PIN or unique identifier for secure printing/pull printing.

To print job in a hold queue at a device, you have to enter the PIN.

Card Id

Short Code

Email Address*

ID used to authenticate at a card reader of a Drivve | Print controlled device using a swipe or proximity card.

This field is populated automatically if you authenticate with your card for the first time.

Short code used as a quick login at a Drivve | Print controlled device where pull-print is enabled and cards are not in use.

Email address of the user used to submit jobs via email. Unless

Anonymous mode is enabled, only users with an email address registered in the user's list may submit jobs via email.

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Windows Login ID

Favorite Target

Department Code

Cost Account

The Windows user ID for this user. Jobs submitted via the Drivve |

Windows gateway under this id will be attributed to this user.

Target used if you are sending jobs to a mailbox and do not want to use the target defined for the respective mailbox.

User's department within the organisation (for accounting purposes).

Advanced tab

The following settings are provided (mandatory fields are marked with an *):

Field

Mobile Device Id 1-4*

Explanation

ID used by a mobile device to authenticate at Drivve | Print controlled device to submit jobs.

This field is populated automatically if you authenticate with your mobile device for the first time (only Android devices, iPhone and iPad). For BlackBerry devices you have to enter the Blackberry PIN manually.

Note: This configuration is only mandatory if you want to submit jobs by means of a mobile device. In this case, the Drivve | Print

Mobile app has to be installed on the mobile device.

Email Address 2

Email Address 3

LDAP DN

Optionally registered email addresses.

Security Level

The user's distinguished name within an LDAP or Active Directory system, enabling the user details to be synchronised with that system.

User's security level within the system:

• Developer – All access

•

Administrator – All except system internals

Operator – Nominated day-to-day activities

User – Job submission and viewing of own jobs only

Main Role

Second Role

Third Role

Roles assigned the user.

4. Click the Confirm Add User button.

5. In the subsequent confirmation box, click OK.

Setting up Devices automatically in Drivve | Print

Drivve Print offers the possibility to detect the devices of a subnet and set them up automatically.

To set up devices automatically, proceed as follows:

1. In the sidebar, click

Setup.

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The following page is displayed.

2. Select the required server IP.

3. Configure the following settings:

• Define whether the device search is stopped if a certain number of devices has been detected or after a defined number of seconds.

•

Select the device type to be searched

Configure whether all devices in the subnet are considered or only printers installed after the last detection.

4. Click the button

Detect Printers.

All available devices of the subnets are displayed.

5. Enable the devices you want to register by activating the checkbox of the respective device.

6. Click the button Setup Devices.

The select devices are set up in Drivve | Print.

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7. If the automatic was successful, two Windows printers are created for each printer automatically setup: One printer has the suffix (Drivve converter), the other one has the suffix (Drivve)

In case a device has been created but the automatic configuration is not complete, you can configure the settings of the device manually:

• In sidebar, click Printing and then click Printers & MFD\'s.

•

Select the required device form the list.

Click the button Update Device.

• Configure the required settings.

• Click the button

Confirm Update Device

Devices which have not been detected

In case of Samsung devices, you should reboot the devices after the automatic setup.

There might be devices which have not been detected. This can occur for the following reasons:

•

• SNMP is not enabled on the printer.

SNMP is blocked by a firewall or an anti-virus program.

The subnet the printer is installed on is inaccessible.

There are incompatible masks on the server and printer.

Some sites set their printer subnet masks so that they can only ever see the Windows print server and nothing else. For this reason, server subnets should be set to be compatible with printers.

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Creating and Configuring Devices in Drivve | Print

Configuring LDAP Synchronization in Drivve | Print

If you want to synchronize Drivve | Print Mobility Manager with an external user database, such as a Microsoft Active Directory, you have to configure

LDAP synchronization. This way, you do not have to manually create each user in Drivve | Print. When syncing, any user details that have changed in the

LDAP system will be updated in Drivve | Print Mobility Manager.

You can define an optional user group (valid group) in the LDAP directory which contains all valid users to be exported to Drivve | Print. Details of the external LDAP directory must be provided so the LDAP service can access it correctly.

Example: Microsoft Active Directory

To easily find the valid group, use an LDAP browser, such as the Softerra LDAP Browser: http://www.ldapadministrator.com/download.htm#lb

With an LDAP browser, you can browse to a certain group and copy the distinguished name for the group.

User Attributes

Fields from Microsoft Active Directory can be used as attributes for Drivve | Print users. For instance, if a field in Active Directory is used as a release or accounting code at the device, Drivve | Print can assign that field to a user and send the job with that value.

For each Drivve | Print attribute, select the Microsoft Active Directory field that should be used.

Microsoft Active Directory User Properties Table

Field name

profilePath homeDirectory homeDrive facsimileTelephoneNumber displayName givenName sn initials mailNickname name cn sAMAccountName telephoneNumber co company

Department homePhone info l description

Description

Profile path

User’s home directory

User drive

Fax

Display name

First name

Last name

Initials

Email nick name

Name

Common name

Telephone number

Country/region

Company

Department

Home phone

Notes

Description

City

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mobile postalCode streetAddress title userPrincipalName wWWHomePage mail st physicalDeliveryOfficeName postOfficeBox

St ipPhone

Pager

Configuring LDAP synchronization

1. In the sidebar, click Users & Security, then click LDAP integration.

Mobile

Zip

Street

Job title

User logon name

Web sites

Email address

State

Office

P.O. Box

State

IP-phone

Pager

2. Click the blue plus button.

3. Configure the LDAP settings.

The settings can be configured on three different tabs. Mandatory settings are marked with an *.

General tab

Setting Explanation

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Enabled*

Name*

Connection Frequency*

Last Sync Time

Next Sync Time

Default Password

Enable this checkbox to activate LDAP synchronization.

Name of the LDAP directory.

This setting defines how often the LDAP service synchronizes with the LDAP directory.

•

• Manual – The next connection time must be specified manually.

Hourly – At the same time each hour.

•

Daily - At the same time each day.

Weekly - At the same time each week.

Monthly - At the same time each month.

Time at which the last synchronization with the LDAP directory was performed.

Time at which the next synchronization with the LDAP directory will be performed. This information only needs to be entered in the case of manual synchronization and to define the time of the first run for all others.

If LDAP authentication is not enabled, the value for this field will be set as the default password for all users.

Server Tab

Setting

Host*

Port*

Base DN*

Domain

LDAP

User*

Password*

Confirm

Password*

Valid

Group

Filter

Paged

Results?

Explanation

Name or IP address of the server hosting the LDAP directory. This is either the IP address or the DNS name of your domain controller.

Network port for the connection to this service. Default port is 389 or 636 (in the case of a Microsoft Active Directory server configured to communicate via SSL).

Distinguished name of the root node for the LDAP structure.If your domain name would be us.mycompany.en.com, it would be dc=us,dc=mycompany,dc=en,dc=com.

Name of the domain

Name of the user used to access the LDAP directory. Either in DN format or <user>@<domain> format.

Password of the user.

Repeat the password of the user.

Distinguished name of the group the users of which are to be imported in Drivve | Print Mobility Manager. If this group is not specified, all enabled users in the LDAP directory are imported.

LDAP search filter. This filter is used to search the LDAP directory for eligible users. Default is (&

(objectCategory=Person)(objectClass=Person))

Indication that the LDAP server supports paged requests.

The paged results control RFC 2696 was published in 1999 and as of 2010 the following LDAP v3 compatible directory servers claim to support it:

•

Microsoft Active Directory (has a default max page size of 1000)

Novell eDirectory

OpenDS / OpenDJ

OpenLDAP

389 Directory Server (Fedora / RedHat)

IBM Tivoli Directory Server

Oracle Internet Directory

Servers not supporting it (as of Jan, 2012)

•

Lotus Domino Server

Sun Directory Server (6.*)

Apache DS (as of 1.5.*)

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Attributes tab

Setting

Name Attribute*

Drivve Login Attribute*

Windows Login Attribute

Mail Attribute

Department Attribute

Short Code Attribute

Card Id Attribute

Device Id Attribute

PIN Attribute

Explanation

LDAP attribute under which the value to use as the user's friendly name is to be found. Default is displayName.

LDAP attribute under which the value to use as the Drivve’s user login ID is to be found. Default is sAMAccountName.

LDAP attribute under which the value to use as the windows user login ID is to be found. Default is sAMAccountName.

LDAP attribute under which the value to use as the user's email address is to be found. Default is mail.

LDAP attribute under which the value to use as the user's department is to be found. Default is department.

LDAP attribute under which the value to use as the user's short code is to be found.

LDAP attribute under which the value to use as the user's card id is to be found.

LDAP attribute under which the value to use as the user's Device

Id is to be found.

LDAP attribute under which the value to use as the user's PIN is to be found.

4. Click the Confirm Add LDAP button.

5. In the subsequent confirmation box, click

OK.

6. Click the button

Test LDAP to make sure the LDAP settings are correct and the LDAP Udate Service is enabled.

If the LDAP Udate Service is not enabled, proceed as follows:

7. In the sidebar, click Manage Server and enable the LDAP Update Service in the list.

Creating Roles in Drivve | Print

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In Drivve | Print, you can restrict the permissions of a user by assigning roles. A role defines, e.g., whether the user may print, copy or fax. You can assign up to three roles to each user.

To create a role, proceed as follows:

1. In the sidebar, click Users & Security and then click Roles.

2. Click the

New Role button.

3. Configure the settings of the new role.

The following settings are provided:

The permissions available depend on the manufacturer of the device used. The following table only lists the permissions available for the devices of all manufacturers supported.

Field

Name

Description

Print Allowed?

Copy Allowed?

Fax Allowed?

Internet Fax Allowed

Fax Print Allowed

Scan Allowed?

Email Allowed?

Explanation

Name of the role.

Description of the role.

Members of the role are allowed to print.

Members of the role are allowed to copy.

Members of the role are allowed to fax.

Members of the role are allowed to send faxes via the internet.

Members of the role are allowed to print incoming faxes.

Members of the role are allowed to scan.

Members of the role are allowed to send emails.

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Color Allowed?

Duplex Only?

Device Storage Allowed?

USB Storage Allowed?

Remote Storage Allowed?

E-Filing Allowed?

Job Operator

Device Administrator

4. Click the

Confirm Add Role button.

5. In the subsequent confirmation box, click

OK.

Members of the role are allowed to print in color.

Members of the role are allowed to print duplex only.

Members of the role are allowed to use the device storage.

Members of the role are allowed to use the USB storage.

Members of the role are allowed to store remote device.

Members of the role are allowed to use E-Filing.

Members of the role are job operators.

Members of the role are device administrators.

Assigning a role to a user

To assign a role to a user, proceed as follows:

•

In the sidebar, click Users & Security and then click Users.

Go to the Advanced tab and select the required role in the field Main Role.

Configuring Mailboxes in Drivve | Print

In order to submit print jobs via email, at least one mailbox has to be configured. The mailbox is polled periodically for new jobs. If direct printing is enabled, each printer must have its own mailbox. Thus, when a document has been sent to a mailbox, it is printed out at the printer defined for this mailbox.

After an email in the mailbox has been printed, it is deleted from the mailbox.

To configure a mailbox, proceed as follows:

1. In the sidebar, click Mobility and then click Mailboxes.

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2. Click the New Mailbox button.

3. Configure the settings of the mailbox.

The settings are provided on different tabs. Mandatory settings are marked with an *.

General tab

Field

Enabled*

Email Address*

Target*

Frequency (secs)

Explanation

Enable this checkbox to select the mailbox for scanning. A disabled mailbox will be ignored and not polled for jobs until it is enabled again.

Email address of this mailbox.

Drivve | Print Mobility Manager target for this mailbox. This is either a printer or an external subsystem connector (for example Equitrac).

Time in seconds between polls of this mailbox. The frequency should be set to a value appropriate to the type of mailbox service and the level of immediacy required for jobs submitted.

Note: Some email services only permit a certain frequency for connections. Do take this into account when configuring this value.

Server tab

Field Explanation

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E-Mail Provider

Auto Configure

Mailbox User*

Mailbox Password*

Confirm Mailbox Password*

Incoming mail server*

Outgoing mail server (SMTP)

Protocol*

Use SSL?

Incoming server port*

Outgoing server port

Proxy

Proxy Port

Options tab

Field

Email provider to be selected. If you click the Auto Configure button to the right-hand side of this field, some settings will be populated with the default settings of the selected provider.

Microsoft Office 365

•

If you have selected Microsoft Office 365, note that the name of the incoming and outgoing server is different for every Office 365 customer. To retrieve the respective information, procede as follows:

Log on to your

Office 365 account as administrator.

Click Home at the top center.

In the Outlook section, click Options.

Click

Settings for POP, IMAP, and SMTP access...

Use the server name listed.

Microsoft Exchange Server

If you have selected Microsoft Exchange Server 2007 / 2010, make sure the IMAP feature is turned on. Procede as follows:

•

• Open the Exchange Management Console and go to

Recipient Configuration - Mailbox.

Open the

Properties dialog of the mailbox you would like to use with Drivve | Print and click Mailbox Features.

Enable the IMAP feature.

Click this button after you have selected the email provider to populate the fields of the email server properties.

User name supplied by the mailbox provider to log in to the mailbox.

Password supplied by the mailbox provider for the user name.

Name of the server hosting the mailbox.

Name of the SMTP server for replies.

The protocol for the mailbox. Available values:

•

POP3

IMAP

This information will be supplied by the mailbox provider.

Enable this checkbox, if the mailbox is to be accessed securely using SSL encrypted traffic. This information will be supplied by the mailbox provider.

Port number of the incoming mail server. This information will be supplied by the mailbox provider.

Port number of the SMTP server.

Name of a Proxy server, if required to gain access to the mailbox server.

Port number for proxy access.

Explanation

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Secure Mode

Anonymous Mode

Auto Create Users

Always Print Body

Enable this checkbox to activate secure mode: A PIN is sent with the job. The job is held on the printer until the user enters the PIN.

If a PIN is defined in in the settings of the user, this PIN is used.

Otherwise, a random PIN is generated.

•

• If Send Replies is enabled, an email is returned containing the PIN.

If the user has no PIN and Send Replies is not enabled, no

PIN is sent.

Note: This function works only, if the printer supports secure mode.

Enable this checkbox to allow non-users of Drivve | Print to forward emails to the system.

Enable this checkbox to allow a non-user of user of Drivve | Print with an email address not specified in the system to print.

If such a user forwards a job to the device, a new Drivve | Print account is created. An email is sent to the user with login details, shortcode and PIN.

Note: This function works only, if the checkbox Send Replies is enabled.

Enable this checkbox to print the email text as well as the attachment of the email.

Note: If this checkbox is not enabled and you want to print the email text (for example just for a special case), include the word printbody in the subject line of your email.

Messages tab

On this tab, you can configure the mailbox service to send replies to users submitting jobs.

This function works only, if the SMTP settings have been configured.

4. Click the Confirm Add Mailbox button.

5. In the subsequent confirmation box, click OK.

After having configured the mailbox settings, it is recommended to test the email and SMTP settings to make sure that the connection is active.

• On the

Server tab, click the buttons Test Email Settings and Test SMTP Settings button.

Creating Hold Queues in Drivve | Print

Instead of sending a print job to a device and print it immediately, you can send it to a hold queue. The print job will be held in the hold queue until it is released at the device (pull-printing).

Prerequisite: Pull-printing

If you want to display the hold queue at the device from which you intend to print a job, the device has to support the embedded

Drivve | Print Pull-Print interface.

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To create a hold queue, proceed as follows:

1. In the sidebar, click

Printing and then click HoldQueues.

2. Click the

New HoldQueue button.

3. Configure the settings of the new hold queue.

The following settings are provided:

Field

Enabled

Hold Queue Name

Hold Queue Description

Announced

Mobile Target?

Explanation

Enable this checkbox to activate the hold queue.

Name of the hold queue.

Description of the hold queue.

If the

Announced checkbox is enabled, the hold queue will be announced on the network (local subnet only unless multicast routing is enabled on switches). Thus, all hold queues the Drivve |

Print server knows can be selected on an IPhone / IPad.

Note: If this function is enabled, the IPP service must also be enabled.

Enable this checkbox if the hold queue is to be listed as available target on a mobile device or on the upload page.

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4. Click the

Confirm Add HoldQueue button.

5. In the subsequent confirmation box, click OK.

To display the jobs a hold queue currently contains, click

Held Jobs in the sidebar.

Editing the Settings in Drivve | Print

On the

Settings page, you can configure the following settings:

•

Name of the Drivve | Print server

LDAP authentication

Refresh interval of the pending jobs page

Refresh interval of the logs

Refresh interval of the service and sub services page

Define the logo to be displayed on the reports

To edit the settings, proceed as follows:

1. In the sidebar, click

Settings.

2. Click the Update Setting button.

3. Edit the settings.

The following settings can be edited:

Setting

Server Description

LDAP Authentication

Explanation

Name of the Drivve | Print server.

Enable this checkbox if the password is to be checked against the password of the LDAP directory.

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Job List Refresh

Log Refresh

Manage Refresh

Reports Logo

Interval (in seconds) for refreshing the page on which the pending jobs are displayed.

Interval (in seconds) for refreshing the page on which the logs are displayed.

Interval (in seconds) for refreshing the page on which the services are displayed.

Path of the logo displayed on the reports.

4. Click the Confirm Update Setting button.

User Privilege Levels in Drivve | Print

There are four different default levels of administrative privileges:

User privilege level

User

Operator

Administrator

Developer

Explanation

Able to log in, select a target, and upload print jobs.

Able to perform nominated day-to-day housekeeping activities on jobs, users, printers and connectors.

Able to access the full administrative user interface and to configure the system.

Able modify all parts of the system including its internals.

To change the user privilege level of a user, proceed as follows:

1. In the sidebar, click Users & Security and then click Users.

2. Select the required user.

3. Click the button Update User.

4. On the

General tab, select the required privilege level in the field Security Level.

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5. Click the button Confirm Update User.

Service and Sub-Services in Drivve | Print

Drivve | Print consists of one Host Service, the Core Service Dispatcher. The purpose of the Core Service Dispatcher is to control the sub-services which perform the functions of the system. On the Manage Server page, you can control the Core Service Dispatcher and the sub-services:

•

You can start and stop the Core Service Dispatcher.

You can enable and disable the sub-services.

Between the Core Service Dispatcher and the sub-services, the following mechanisms apply:

•

If the Core Service Dispatcher is stopped, it stops all its sub services and then itself.

If the Core Service Dispatcher is started, it also starts all its enabled sub-services.

If a sub-service is disabled while it is running, the Core Service Dispatcher will stop it.

If a sub-service is enabled and the Core Service Dispatcher is running, the Core Service Dispatcher will start it.

Sub-services

The sub-services can be categorized as follows:

Sub-service

Basic sub-services

Examples

•

Core Web Services

Web Based Printer UI Service

Print Scheduler

Controls printers. Printer processes are started for each enabled physical printer with work to do and stopped again once idle.

Pull Print

Report Scheduler Service

Has to be enabled in order to generate reports.

Network CardReader Service

Has to be enabled to use card readers for authentication.

LDAP Update Service

Mobile sub-services

Device authentication and accounting sub-services

•

IPP (Internet Printing Protocol) Service

Provides print services in the network.

Open Office Converter service

Host Open Office instances for document conversions.

Mailbox Service

Controls Mailbox scanners. Scanners are set up for each enabled Mailbox defined in the system and monitored for correct operation.

•

Xerox Authentication and Accounting

Toshiba Authentication and Accounting

Sharp Authentication and Accounting

Oki Authentication and Accounting

LDAP Authentication Service

Has to be enabled to use authentication via the LDAP directory of the device.

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Connector sub-services •

•

Ubiquitech VDMS Connector Service

Connector service for sending jobs to Ubiquitech VDMS sub-systems.

Equitrac Connector Service

Connector service for sending jobs to Equitrac sub-systems.

VDMS Connector Service

Connector service for sending jobs to Ubiquitech VDMS subsystems.

LPR Injector Service

Connector service for sending jobs to other sub-systems supporting an LPR/LPD connection method.

Sharp SW100 & SW300 Connector Service

Connector service for sending jobs to Sharp SW100 and Sharp SW300

•

• You can also control the Core Service Dispatcher using the standard Windows service control facilities.

If there are a lot of mailboxes to be scanned, a stop command for the Core Service Dispatcher can take a long time to complete.

You should always wait for all sub-services to stop before re-starting.

To display service and sub-services, proceed as follows:

1. In the sidebar, click Manage Server.

The Manage Server Page is displayed.

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Now you can enable/disable the sub-services or start/stop the Core Service Dispatcher.

Using Drivve | Print

Uploading a File for Printing (Web-Upload)

Drivve | Print offers you the possibility to upload a document and print it on on a device installed on the Drivve | Print server or on an external print subsystem. In addition, you can upload the document to a hold queue. Thus, the document is only printed if you go to the device and select the print job from the hold queue.

To upload a file for printing, proceed as follows:

1. Log on to Drivve | Print.

•

If you are a user with security level User, the upload page is displayed and you can continue with step 3.

If you have a security level other than User, continue with step 2.

2. In the sidebar, click Upload Page.

The upload page is displayed.

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3. In the Target list, select the device, the external print subsystem or the hold queue you want to use.

4. Click the Select File button, select the document you want to print and click the Open button.

5. Configure the required print settings.

The following print settings are available:

Setting Explanation

Copies Number of copies to be printed.

Monochrome Setting determining whether the document is printed in black and white or color.

•

Monochrome checkbox enabled: Black and white printing

Monochrome checkbox not enabled: Color printing

Duplex Setting determining whether the document is printed using two-sided or one-sided printing.

•

Duplex checkbox enabled: Two-sided printing

Duplex checkbox not enabled: One-sided printing

Secure

Thus, the document you have uploaded is held on the device until you enter the PIN.

To secure a print job by a PIN that is only valid for this special job, proceed as follows:

•

Enable the

Secure checkbox.

In the PIN field, enter either the PIN defined in your user settings or enter a new PIN.

6. Click the Upload button.

7. If you want to delete the print job, click the button.

Printing via Email

Drivve | Print allows you to send documents to the mailbox of a device (printer or MFP) or print subsystem and print them:

•

In the case of a device, the document will be printed immediately.

In the case of a print subsystem, the document will be submitted to the appropriate queue for subsequent release and accounting.

For this method of submission, you can use any device that is capable of sending an email.

Example: You get an email containing an attachment that you wish to print. All you need to do is forward the email to the email address of the appropriate mailbox and the attachment is printed.

Prerequisites

To send a print job via email, you must have an account in Drivve | Print. Your account data must include your email address, i.e., the email address from which you send print jobs.

If you are not registered to Drivve | Print, you can sent a print job via email only if one of the following mailbox settings is configured:

•

• Anonymous Modes

Auto Create Users

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Tip: Printing both email text and attachment

If you wish to print the body text of your email as well as the attachment, just include the word PrintBody in the subject line of your email.

Generating QR Codes in Drivve | Print

You can use QR (Quick Response) codes to select the print target (MFP or printer) when printing from a mobile device.

Drivve | Print provides the possibility to generate QR codes you can print it out and stick to the print device from which you want to print. Thus, you can scan the QR code with your mobile device to identify the print device and then select a job you want to be printed.

Possibilities to generate QR codes

You can generate QRCodes free on many websites, e.g., http://www.qrstuff.com/.

To do this, the following prerequisites have to be met:

• The QR code must represent the IP address of the device (MFP or printer) from which you want to print.

•

• The device must be enabled on the Drivve | Print server.

The QR code has to be in plain text format (example: 192.168.0.1). It must not be in URL format (example: http://192.168.0.1).

To generate QR codes in Drivve | Print, proceed as follows:

Prerequisite

You can only generate QR codes for those printers/MFPs enabled on the Drivve | Print server.

1. In the sidebar, click Printing and then click Printers & MFD\'s.

2. Select the device from which you want to print.

3. On the General tab, click the button Generate QRCode.

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After the QR code has been generated, a confirmation box pops up displaying the folder the QR code has been placed.

4. In the confimation box, click OK.

You can now print out the QR code and stick it to the corresponding device.

Displaying information

Displaying Completed Print Jobs in Drivve | Print

If you log on to Drivve | Print as an administrator, the first screen to be displayed is the screen showing the completed print jobs. However, you can also display the completed jobs list using the sidebar. The completed jobs list provides information about the jobs already completed such as the name of the job (the name of the document), the number of pages printed or the printer/MFP used to print the job.

To display completed jobs, proceed as follows:

1. In the sidebar, click

Completed Jobs.

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The

Completed Jobs list is displayed showing the following information:

Name

UID

Time Completed

Status

Reason

Owner

Target

Job Name

Size

Description

Displaying Held Print Jobs in Drivve | Print

On the page Held Jobs, you can view all jobs send to a hold queue.

Explanation

Unique ID of the job.

Date and time the job was completed.

Status of the job, for example Started, Converted or Printing.

Display of the reason for the current status of the job, for example

Start Processing.

Name of the user who started the job.

Name of the printer used for the job.

Name of the uploaded file.

Number of pages the job consists of.

Name of the uploaded file.

To display the hold queue at the device from which you want to print a job, the device has to support pull-printing. Pull-printing support is not required if you use a mobile device on which the Drivve | Print Mobile app is installed.

To display held jobs, proceed as follows:

1. In the sidebar, click Held Jobs.

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The

Held Jobs list is displayed showing the following information:

Name

UID

Status

Reason

Target

Job Name

Owner

Size

Created

Copies

Color

Duplex

Landscape

Explanation

Unique ID of the job.

Status of the job.

Reason for the current status of the job.

Examples: Job uploaded via the upload page or the Drivve | Print

Mobile app.

Name of the hold queue to which a job was sent.

Name of the uploaded file.

Name of the user who started the job.

Number of pages the job consists of.

Creation date of the job.

Number of copies of the job.

Indicates whether the job was printed in color.

If this is the case, a is displayed. Otherwise, an is displayed.

Indicates whether the job was printed in duplex mode.

If this is the case, a is displayed. Otherwise, an is displayed.

Indicates whether the job was printed in landscape format.

If this is the case, a is displayed. Otherwise, an is displayed.

Displaying Information on Mailboxes currently in Use (Mailbox Logs)

In Drivve | Print, you can display information on all mailboxes currently in use. This information is displayed in the mailbox logs.

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The following functions are available:

•

• You can refresh the mailbox logs manually ( Refresh button).

You can change the interval for refreshing the mailbox logs (

Rate drop-down field).

You can determine the number of logs displayed ( Showing logs drop-down field).

in colummns drop-down field).

To display mailbox logs, proceed as follows:

1. In the sidebar, click

Logs and then click Mailbox Logs.

The mailbox logs are displayed:

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Displaying Information on Printers currently in Use (Printer Logs)

In Drivve | Print, you can display information on the printers currently in use. This information is displayed in the printer logs.

The following possibilities are provided.

•

You can change the interval for refreshing the printer logs (

You can determine the number of printer logs displayed (

To display printer logs, proceed as follows:

Rate drop-down field).

Showing logs drop-down field).

1. In the sidebar, click Logs and then click Printer Logs

The printer logs are displayed:

Displaying Information on Services currently in Use (Service Logs)

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In Drivve | Print, you can display information on the currently active services. This information is displayed in the service logs. The following possibilities are provided:

•

You can change the interval for refreshing the service logs (

Rate drop-down field).

You can determine the number of logs displayed ( Showing logs drop-down field).

in colummns drop-down field).

To display service logs, proceed as follows:

1. In the sidebar, click

Logs and then click Service Logs.

The service logs are displayed:

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Displaying Pending Jobs in Drivve | Print

The Pending Jobs page displays all pending jobs, i.e., all jobs which are in the system but have not been printed yet. For each pending job, the following information is displayed:

Field

UID

Status

Reason

Target

Job Name

Owner

Size

Created

Copies

Colour

Explanation

ID of the job.

Status of the job, for example New.

Reason for the currrent status.

Example: Start Processing.

Device or external print sub-system used to print the job.

Name of the document to printed.

Name of the user who created the job.

Number of pages to be printed.

Creation date of the job.

Number of copies to be printed.

Information whether the document is to be printed in color.

If this is the case, a is displayed. Otherwise, an is displayed.

Duplex

Landscape

Information whether the document is to be printed in Duplex mode.

If this is the case, a is displayed. Otherwise, an is displayed.

Information whether the document is to be printed in landscape format.

If this is the case, a is displayed. Otherwise, an is displayed.

To display pending jobs, proceed as follows:

1. In the sidebar, click

Pending Jobs.

To delete a pending job, proceed as follows:

1. Select a pending job in the list of pending jobs.

2. Click the Delete Pending button.

3. In the subsequent confirmation box, click

Viewing Events in Drivve | Print

Drivve | Print allows you to view all actions at the device, such as "Job started", "Job completed", "Logout user XYZ". To open the event view, proceed as follows:

In the sidebar, click Events.

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Drivve | Print Authentication

Authentication in Drivve | Print

Drivve | Print provides the following authentication methods:

Authentication method

Short code

Short code and

Mobile device

(only with

Drivve | Print

Mobile App)

Card

Explanation

The user authenticates entering his user name and password at the device display.

The user authenticates entering his short code at the device display.

The user authenticates entering his short code and PIN at the device display.

The user authenticates scanning the QR code of the device with his mobile device. If he authenticates using this method for the first time, he is prompted to enter his user name and password at the device display. Thereupon, his mobile device ID is entered in his user settings. The next time he authenticates scanning the QR code, he is automatically logged on.

To configure the authentication method, proceed as follows:

1. In the sidebar, click

Users & Security and then click Users.

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2. Select the required user.

3. Click the button Update User.

4. On the General tab, enter a PIN and a short code in the corresponding fields.

5. Click the button Confirm Update User.

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6. In the sidebar, click Printing and then click Printers & MFD\'s.

7. Select the required device.

8. Click the button Update Device.

9. Select the

Authentication tab.

10. Configure the required authentication method in the list

Login Type:

• Full (Login Id and password)

• ShortCode

• ShortCodePIN

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11. Click the button Confirm Update Device.

Drivve | Print Report

Creating accounts in Drivve | Print

In Drivve | Print, accounts are used for accounting purposes and to charge for cost recovery.

Available account types

The following account types are available:

•

User account

Department account

•

Group account

Client account

Project account

Account types are used for the scheduling of reports. Depending on the report type to be scheduled, you can only select accounts of a corresponding account type.

Example:

If you schedule a report of the type Detailed cost by Department, you can only select an account of the type Department.

Assignment account - user

In addition to his default account (the default account is always an account of the type User), a user can be a member of further accounts for instance accounts of the type Department or Project. Thus, any job he initiates is charged to both his user account and to his additional accounts.

Assignment account - account

An account can also be member of another account. Thus, account hierarchies can be created.

Example:

In the context of a project, the accounts Subproject1 and Subproject2 are members of the account Project. If you schedule a report of the type Detailed cost by project, the report comprises the jobs charged to the account Project as well as the jobs charged to the accounts Subproject1 and Subproject2.

To create an account, proceed as follows:

1. In the sidebar, click Accounting and then click Accounts.

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2. Click the New Account button.

3. Configure the settings of the new account in the tabs General and Members.

General tab

The following settings are provided:

Field

Account Name

Account Description

Billing code

Account Type

Pricing Model

Explanation

Name of the account.

Description of the account.

Billing code assigned to this account.

Select the account type.

Assign the required pricing model to the account. The pricing model defines the prices for printing pages in different modes and sizes.

Members tab

On this tab, you can assign members to the selected account. A member can be a user or another account:

•

Click the user/account you want to add to the member list by clicking the button

Add User/Add Account.

Click the OK button to confirm your settings.

4. Click the green tick to confirm your settings.

5. In the subsequent confirmation box, click OK.

If a user logs on to the device, a list of his user and project accounts is displayed (provided he has several accounts).

Creating Pricing Models in Drivve | Print

In order to use the Drivve | Print accounting feature, you have to define pricing models and assign them to accounts. A pricing model defines a set of costs for printing. Prices depend on the following parameters:

• monochrome or color printing

• size of the paper

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• printed on one side or both sides of the page

Creating pricing models

1. In the side bar, click

Accounting and then click Pricing Models.

2. Click the New Pricing Model button.

3. Configure the settings of the new pricing model.

The following settings are provided:

Field

Pricing Model Name

Pricing Model Description

Standard size mono side

Standard colour side

Large size mono side

Large colour side

Small mono side

Small colour side

Standard size paper sheet

Large size paper sheet

Small size paper sheet

Scannded side

Faxed side

Explanation

Name of the pricing model.

Description of the pricing model.

Price for a standard size (e.g. Letter or A4) side of monochrome only print. A side is an image on the front or back of the sheet of paper.

Price for a standard size (e.g. Letter or A4) side of colour print. A side is an image on the front or back of the sheet of paper.

Price for a large size (e.g. Ledger or A3) side of monochrome only print. A side is an image on the front or back of the sheet of paper.

Price for a small size (e.g. A5) side of monochrome only print. A side is an image on the front or back of the sheet of paper.

Price for a small size (e.g. A5) side of colour print. A side is an image on the front or back of the sheet of paper.

Price for a standard size (e.g. Letter or A4) sheet of paper used.

Price for a large size (e.g. Ledger or A3) sheet of paper used.

Price for a small size (e.g. A5) sheet of paper used.

Price for a side scanned in.

Price for a side faxed out.

4. Click the

Confirm Add Pricing Model button.

5. In the subsequent confirmation box, click OK.

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Working with reports in Drivve | Print

Drivve | Print allows you to define and schedule reports. The following reports are available:

Report

Activity reports

Costing reports

Summary reports

Total usage reports

Statements

Function

This report type presents the details of all jobs within a defined period. The details include devices and resources used. The following variants are available:

•

Detailed activity by user

Detailed activity by device

Detailed activity by department

Detailed activity by client account

Detailed activity by project

Detailed activity by group account

This report type shows the job details during a defined period including the resources used and the resulting costs. The following variants are available:

•

• Detailed cost by users

Detailed cost by departments

Detailed cost by client accounts

Detailed cost by project accounts

Detailed cost by group accounts

Detailed cost by group account and users

This report type shows the resources and costs for jobs for select user, departments etc. during one day/ a defined period. The following variants are available:

•

Daily summary of costs by user

Summary of costs by department

Summary of costs by client account

Summary of costs by project

Summary of costs by group accounts

The report is presented as one line per day/ defined period.

This report type shows the total usage and costs for selected users, devices etc. The following variants are available:

•

• Total usage by user

Total usage by device

Total usage by department

Total usage by client account

Total usage by project

The report is presented as one line per user, device etc.

Itemised statement consisting of a breakdown of all costs within a defined period. This report type is presented as statement for chargeback purposes. The following variants are available:

•

Itemised user statements

Itemised department statements

Itemised client account statements

Itemised project statements

All reports - scheduled and already created - are displayed on the Reports page. The reports already created can be downloaded as PDF file.

To schedule a report, proceed as follows:

1. In the sidebar, click

Reporting and then click Run or Schedule a report.

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A page containing the available report types is displayed.

2. Click the required report type.

A dialog is displayed containing the settings for scheduling the report.

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Now you can configure the required settings:

Setting

Run by

Run title

Report period start

Report period end

User

Schedule Report

First Run

Explanation

Name of the user who has defined the report

Title of the report

First date the of period to be considered for the report

Last date the of period to be considered for the report

Determines the user who for whom the report is created

Determines whether the report is run

• once

•

• monthly weekly daily hourly

Date the report is run the first time

If you select Once in the

Schedule Report dropdown list, the report is created immediately after you have clicked OK to confirm the report schedule settings.

3. Configure the required settings and click

OK to finish the report schedule.

To display reports, proceed as follows:

1. In the sidebar, click Reporting and then click Reports.

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The Reports page is displayed:

• In the

Scheduled area, all scheduled reports are displayed that have not been created up to the current date. You can delete a scheduled report by clicking the red minus button.

• Once a report has been created, it is displayed below the corresponding creation date. You can download it as PDF document by clicking the link in the Report column.

Drivve | Print External Print Subsystems

Configuring Connectors for External Print Management Systems

You can use Drivve | Print Mobility Manager together with external print management systems. Any external print management system used by Drivve |

Print Mobility Manager needs to first be configured as a connector. This allows the print management system to send jobs to the device and convert incoming jobs appropriately.

To configure an external print management system, you need a corresponding connector license. The following connector licenses are available:

•

Drivve | Print Equitrac connector

Drivve | Print Ubitech VDMS connector

Drivve | Print SafeCom connector

•

Drivve | Print PaperCut connector

Drivve | Print Pharos connector

Drivve | Print Sharp SW connector

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To configure a connector, proceed as follows:

Make sure the LPD service is enabled on the Equitrac/Safecom/PaperCut server. This is a windows component called print services

(LPD port monitor or print services for Linux).

1. In the sidebar click Manage Server.

2. Enable the required connector service: Click the corresponding red button to enable the service.

The color of the button turns into green.

3. In the sidebar, click Mobility and then click Connectors.

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4. Select the required print sub-system.

5. Click the Update Connector button.

6. Configure the settings of the connector in the tabs General and Advanced.

General tab

The following settings are provided. Mandatory settings are marked with an *.

Field

Enabled*

Name*

Description

Service*

IP Address*

Port*

Explanation

Setting to make a connector available. If a connector is not enabled, the print management system will be ignored. In this case, any pending job will be held in the Pending Jobs area until the connector is enabled again.

Name of the connector. This name is used to identify the print management system when uploading.

Description of the connector.

Name of the Drivve | Print Mobility Manager service which controls the connector.

IP address of the printer.

Port number on which the printer listens for data. This field is populated with a default value.

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Queue Name*

Windows Driver*

Announced

Name of the queue where the jobs sent to the print management system are to be placed. The queue is defined in the print management system.

Select a windows driver:

•

Note:

Click the button

Set Windows Driver.

Select the required driver in the list.

Click the configure button.

In the subsequent confirmation box, click

OK.

After the selection of the drivver, the edit mode for configuring the connector settings is finished. To continue configuring the settings, click the new connector in the list and click into the required field.

If the

Announced checkbox is enabled, the connector will be announced on the network (local broadcasting domain only unless multicast routing is enabled on switches). Thus, all connectors the

Drivve | Print server knows can be selected on the IPhone/ IPad.

Note:

To enable this function, the IPP service has to be enabled as well.

Advanced tab

On this tab, you can select the file types which do not need to be converted by the print management system before being printed.

7. Click the green tick to confirm your settings

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Key features

Printing from mobile devices
Web upload printing
Direct submission from Drivve Mobile Apps
Native document conversion
Support for 500+ additional formats
Pull print functionality
Authentication via login ID, short code, PIN, card, or mobile device
Reporting and accounting features

Frequently asked questions

Drivve | Print Mobility Manager supports printing of various document formats including Office documents, OpenOffice Documents, RTF documents, plain text documents, PDF documents, and image files such as JPEG and TIFF. It also supports printer-ready data like PostScript and PCL.

Drivve | Print Pull Print allows you to send print jobs to a hold queue and release them from any device registered on the Drivve | Print Server. This feature does not require any special configuration.

Drivve | Print Authentication provides several authentication methods: Login ID and password, short code, short code and PIN, mobile device, and card. The method used depends on the specific device and configuration.