HP 4.6 Device Manager Administrator Guide

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HP Device Manager 4.6

Administrator Guide

Development Company, L.P.

Pentium is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Java is a registered trademark of Oracle and/or its affiliates.

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and 12.212, Commercial Computer

Software, Computer Software

Documentation, and Technical Data for

Commercial Items are licensed to the U.S.

Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2014

Document Part Number: 762788-001

1 Introduction ....................................................................................................................................................... 1

What is HP Device Manager? .............................................................................................................. 1

Overview .............................................................................................................................................. 2

HPDM Console .................................................................................................................... 3

HPDM Server ....................................................................................................................... 3

HPDM Gateway ................................................................................................................... 3

HPDM Agent ........................................................................................................................ 3

Repositories ......................................................................................................................... 4

Terms and definitions ........................................................................................................................... 5

Finding the latest updates .................................................................................................................... 5

2 Getting started with HPDM ............................................................................................................................... 6

System requirements ........................................................................................................................... 7

HPDM Server requirements ................................................................................................. 7

HPDM Gateway requirements ............................................................................................. 7

HPDM Console requirements .............................................................................................. 8

HPDM Agent requirements .................................................................................................. 9

Master Repository Controller requirements ....................................................................... 11

Network requirements ........................................................................................................ 11

Port requirements .............................................................................................................. 11

Installing HPDM .................................................................................................................................. 12

Installing an HPDM 4.6 Service Pack ................................................................................ 13

Using the HPDM Console .................................................................................................................. 13

Logging in to the HPDM Console ...................................................................................... 13

HPDM Console overview ................................................................................................... 13

Operating system tabs ...................................................................................... 14

HPDM Gateway tab .......................................................................................... 15

Discovering device systems ............................................................................................................... 15

Displaying device properties .............................................................................................................. 16

Basic asset information ...................................................................................................... 16

Collecting complete asset information ............................................................................... 17

Displaying complete device asset information ................................................................... 17

Keeping the HPDM Agent updated on device systems ...................................................................... 17

3 Device discovery ............................................................................................................................................. 18

Automatic registration (normal thin clients) ........................................................................................ 18

iii

Automatic registration (PCoIP zero clients) ........................................................................................ 19

Using a DNS service record .............................................................................................. 19

Using a DHCP vendor class option ................................................................................... 19

Searching for devices ......................................................................................................................... 20

Using the Walking With IP Range method ......................................................................... 20

Configuring an IP scope .................................................................................... 21

Using the Walking With IP List method .............................................................................. 21

Manually registering a device ............................................................................................................. 21

Manually registering multiple devices ................................................................................................. 22

4 Using tasks ..................................................................................................................................................... 23

Task templates ................................................................................................................................... 23

Creating and editing task templates .................................................................................. 24

Adding a template to the Favorites .................................................................................... 24

Importing and exporting task templates ............................................................................. 24

Using template sequences ................................................................................................ 26

_Template Sequence ........................................................................................ 27

Basic template sequences ................................................................ 27

Advanced template sequences ........................................................ 27

Tasks .................................................................................................................................................. 28

Performing a task ............................................................................................................... 28

Task status icons ............................................................................................................... 28

Task parameters ................................................................................................................ 29

Manual tasks ..................................................................................................... 29

Valid Time, Timeout & WOL .............................................................................. 29

Target Device List ............................................................................................. 30

Schedule & Batch Control ................................................................................. 30

Task deferment .................................................................................................................. 30

Displaying task properties .................................................................................................. 30

Configuring task parameters .............................................................................................. 30

Pausing tasks .................................................................................................................... 31

Continuing tasks ................................................................................................................ 31

Resending tasks ................................................................................................................ 32

Canceling tasks ................................................................................................................. 32

Deleting tasks .................................................................................................................... 32

Displaying task logs ........................................................................................................... 32

Displaying a task’s success rate ........................................................................................ 32

Opening VNC Viewer for shadowing ................................................................................. 32

Opening a Result Template ............................................................................................... 32

Viewing tasks from all users .............................................................................................. 33

Task rules ........................................................................................................................................... 33

Adding a new rule .............................................................................................................. 33

5 Device management ....................................................................................................................................... 34

Viewing devices .................................................................................................................................. 34

Deleting devices ................................................................................................................................. 35

Grouping devices ............................................................................................................................... 35

Setting group information using a DHCP tag ..................................................................... 35

Switch to Manual Grouping ............................................................................... 36

Adding a new Manual Group ............................................................................. 36

Dynamic Grouping ............................................................................................................. 36

Creating a new Dynamic Grouping scheme ...................................................... 36

Switching to a Dynamic Group .......................................................................... 36

Filtering devices ................................................................................................................. 37

Creating a new Device Filter ............................................................................. 37

Editing a Device Filter ....................................................................................... 37

Filter Security .................................................................................................... 37

Checking network connection status .................................................................................................. 38

Printing information about devices ..................................................................................................... 38

Printing device information ................................................................................................ 38

Shadowing devices ............................................................................................................................ 39

Power management ........................................................................................................................... 39

Managing normal thin clients .............................................................................................................. 39

Changing a device’s hostname .......................................................................................... 39

Capturing and deploying connections ................................................................................ 40

Cloning and deploying settings .......................................................................................... 40

Applying custom settings ................................................................................................... 40

Managing files and registry settings .................................................................................. 41

Capturing files ................................................................................................... 42

Deploying files ................................................................................................... 42

Deleting files ...................................................................................................... 43

Managing device registry settings ..................................................................... 43

Cloning registry settings ................................................................... 43

Adding, editing, and deleting registry settings .................................. 44

Remotely executing commands ........................................................................ 44

Remotely executing Windows scripts ............................................... 45

Pausing a _File and Registry task ..................................................................... 45

Adding or removing program records ................................................................ 45

Running a script ................................................................................................ 46

Enrolling certificates with SCEP ........................................................................................ 46

Managing PCoIP zero clients ............................................................................................................. 46

Capturing connections ....................................................................................................... 46

Deploying connections ....................................................................................................... 47

Updating firmware .............................................................................................................. 47

6 Imaging operations ......................................................................................................................................... 48

Imaging support matrix ....................................................................................................................... 49

Imaging without PXE .......................................................................................................................... 50

Capturing an image without PXE ....................................................................................... 50

Preserved settings during an image capture without PXE ................................ 51

Deploying an image without PXE ...................................................................................... 51

Preserved settings during an image deployment without PXE ......................... 52

Imaging with PXE ............................................................................................................................... 52

Capturing an image with PXE ............................................................................................ 52

Deploying an image with PXE ........................................................................................... 53

Configuring your environment for PXE imaging ................................................................. 53

Configuring a DHCP server for PXE imaging .................................................... 53

The DHCP server is installed on a different machine from the

HPDM Server ................................................................................... 53

The DHCP server is installed on the same machine as the

HPDM Server ................................................................................... 53

Configuring a Linux DHCP server for PXE imaging ......................... 54

Configuring routers for PXE imaging ................................................................. 55

Configuring BIOS settings on legacy Neoware devices for PXE imaging ......... 55

7 Repository management ................................................................................................................................. 56

Initializing from wizard ........................................................................................................................ 56

Selecting the file protocol to use ........................................................................................................ 56

Configuring the Master Repository ..................................................................................................... 56

Configuring the Child Repositories ..................................................................................................... 57

Deleting Child Repositories ................................................................................................................ 57

Exporting repositories ......................................................................................................................... 57

Importing repositories ......................................................................................................................... 57

Synchronizing repositories ................................................................................................................. 58

Content management ......................................................................................................................... 58

Viewing detailed payload information ................................................................................ 58

Deleting contents from the Master Repository ................................................................... 58

Downloading contents from the Files Captured category .................................................. 59

Repository mapping ........................................................................................................................... 59

Batch mapping ................................................................................................................... 59

Per device mapping ........................................................................................................... 59

8 Security management ..................................................................................................................................... 60

User management .............................................................................................................................. 60

Adding users ...................................................................................................................... 60

Deleting users .................................................................................................................... 60

Assigning users to groups ................................................................................................. 60

Changing a user's password .............................................................................................. 60

Assigning Security Filters to Users .................................................................................... 61

Adding a group .................................................................................................................. 61

Assigning permissions to groups ....................................................................................... 61

Assigning users to groups ................................................................................................. 61

Assigning security filters to groups .................................................................................... 61

Deleting groups .................................................................................................................. 62

User authentication with LDAP and Active Directory ......................................................... 62

Configuration ..................................................................................................... 62

Importing users and groups .............................................................................. 63

Authentication management ............................................................................................................... 65

Key management ............................................................................................................... 65

HPDM Gateway access control ......................................................................................... 66

9 Report management ....................................................................................................................................... 67

Adding a report template .................................................................................................................... 67

Importing a report plug-in file .............................................................................................................. 67

Generating a report using a report template ...................................................................................... 67

Producing reports ............................................................................................................................... 68

HPDM Gateway report ....................................................................................................... 68

Device Information report .................................................................................................. 68

Device Task report ............................................................................................................. 68

Task report ......................................................................................................................... 68

Task Status report ............................................................................................................. 69

Task Log report .................................................................................................................. 69

10 Status Walkers .............................................................................................................................................. 70

Status Walker ..................................................................................................................................... 70

Creating a Status Walker ................................................................................................... 70

Configuring the Status Walker ........................................................................................... 70

Status Snapshot ................................................................................................................................. 71

11 HP FTP Software Component Browser ........................................................................................................ 72

Generating task templates ................................................................................................................. 72

Configuring HP FTP proxy settings .................................................................................................... 73

vii

viii

12 HPDM Server Backup and Restore Tool ...................................................................................................... 74

Backing up the HPDM Server ............................................................................................................ 75

Restoring the HPDM Server ............................................................................................................... 75

13 HPDM Port Check Tool ................................................................................................................................. 77

14 HPDM Agent polling and error logging ......................................................................................................... 78

HPDM Agent polling ........................................................................................................................... 78

Error logging ....................................................................................................................................... 78

HPDM Agent logging ......................................................................................................... 78

HPDM Gateway logging .................................................................................................... 78

HPDM Server and HPDM Console logging ....................................................................... 79

Master Repository Controller logging ................................................................................ 80

Appendix A Template reference ........................................................................................................................ 81

File and Registry ................................................................................................................................ 81

Agent .................................................................................................................................................. 81

Connections ....................................................................................................................................... 82

Imaging ............................................................................................................................................... 82

Operations .......................................................................................................................................... 82

Settings .............................................................................................................................................. 83

Template Sequence ........................................................................................................................... 84

Appendix B Port reference ................................................................................................................................. 85

HPDM Console ports .......................................................................................................................... 85

HPDM Server ports ............................................................................................................................ 86

HPDM Gateway ports ......................................................................................................................... 87

HPDM Agent ports ............................................................................................................................. 88

Repository ports ................................................................................................................................. 90

Index ................................................................................................................................................................... 93

1 Introduction

What is HP Device Manager?

HP Device Manager (HPDM) is a server-based application that provides powerful centralized administration capabilities for thin client devices running HP software. Features of HPDM include the following:

●

Centralized management tool

●

Thin client administration handled through tasks

●

Supports all HP thin client operating systems

●

Secure communication channels with data encryption

●

Support for WAN environment

What is HP Device Manager?

Overview

HPDM is structured as a Console–Server–Gateway system.

Figure 1-1 HPDM overview

NOTE: The deployment of the HPDM system is very flexible. See the deployment white paper at ftp://ftp.hp.com/pub/hpdm/Documentation/WhitePapers/ for more details.

2 Chapter 1 Introduction

HPDM Console

The HPDM Console is the user interface of HPDM and can be installed on any number of machines.

Several HPDM Consoles can interact with an HPDM Server.

The HPDM Console allows system administrators to do the following:

●

View details for each controlled device

●

Organize device trees

●

Create and maintain remote job definitions

●

Monitor tasks sent out to devices

HPDM Server

The HPDM Server controls HPDM Agents through the HPDM Gateway.

Tasks, stored as task templates on the HPDM Server, can be sent to each HPDM Agent through each HPDM Agent’s respective HPDM Gateway to perform commands as required.

IMPORTANT: There must be only one HPDM Server in the system.

HPDM Gateway

The HPDM Gateway serves as the link between HPDM Agents and the HPDM Server. The HPDM

Agents register with the HPDM Gateway when they are started.

Multiple HPDM Gateways may be required for specific network architecture or load balancing, but it is not mandatory. In many cases, installing an HPDM Gateway to manage thousands of devices in different subnets is also an appropriate deployment strategy. In a simple single network environment, the HPDM Gateway and HPDM Server can be hosted on the same computer.

TIP: The machine installed with the HPDM Gateway also normally contains the PXE server installed by HPDM.

HPDM Agent

The HPDM Agent is a software component installed on devices so that HPDM can interact with them.

HPDM Agents are embedded into the operating system to enable HPDM to manage devices out-ofthe-box (HPDM Agents on older devices may need to be upgraded).

HPDM Agents receive task commands from an HPDM Gateway, execute the commands and report back to the HPDM Gateway with the results.

Overview 3

Repositories

Repositories are where task payload files are stored. HPDM Agents download files from or upload files to repositories according to tasks from the HPDM Server. These files can include but are not limited to the following:

●

Device images

●

Imaging tools

●

HPDM Gateway and HPDM Agent files

●

Software components (add-ons)

The components of the repository system are as follows:

●

Master Repository—Holds all payload files. There can only be one Master Repository in the system.

●

Child Repository—Holds all or some payload files. There can be multiple Child Repositories.

●

Master Repository Controller—Manages the payload files in the Master Repository and synchronizes the files with the Child Repositories as requested by the HPDM Server. The

Master Repository Controller must be installed on the same computer as the Master Repository.

Repositories are standard file servers and support the following protocols:

●

FTP (File Transfer Protocol)

●

FTPS (FTP Secure)

●

SFTP (Secure FTP)

●

SMB (Server Message Block)

TIP: The SMB protocol is a network file-sharing protocol. Its implementation in Windows is known as Shared Folder, and in Linux it is known as Samba. The Common Internet File System

(CIFS) protocol is a dialect of SMB.

A repository can use either one or two protocols as follows:

●

If using only one protocol, it can be any of the four protocols listed above.

●

If using two protocols, one of them must be SMB. SMB is needed for non-cached imaging in

Windows Embedded Standard (WES). For the second protocol, one of the other three (FTP/

FTPS/SFTP) is recommended for HP ThinPro and HP Smart Zero Core imaging because SMB is not well-supported for those operating systems. All other tasks can use any of the protocols.

TIP: If two protocols are configured for a repository, FTP/FTPS/SFTP will be tried first, unless it’s a non-cached WES imaging task.

4 Chapter 1 Introduction

Terms and definitions

Table 1-1 Terms and definitions

Term Definition

Device

Package

PXE

Rule

Task

Task template

Template sequence

Write filter

A device refers to a device managed by HPDM, such as a thin client.

A package is comprised of a description file and a folder that contains payload files. The package name is identical to the folder name, which can be any legal string.

The name of the description file follows the convention PackageName-

ChecksumString.desc. The checksum is computed from all payload files in alphabetical sequence of filename or folder name with depth-first traversal.

PXE (Preboot eXecution Environment) is a network protocol used to start up computers using a network interface that is independent of data storage devices or installed operating systems.

HPDM utilizes PXE to execute device image extraction and distribution. PXE is an optional imaging mechanism best used for remote system recovery.

A rule enables you to automate the execution of tasks. Each rule has three parts:

●

Filter—Defines which devices the rule applies to

●

Trigger—Defines when the rule is executed

●

Template—Defines what operation should be performed on the devices

A task is the scheduled action that execute task templates to a device or group of devices. A task is comprised of a template, an execution schedule, and a list of target devices.

A task template (or template) is an XML files that define the configuration changes or software updates that administrators want the devices to perform. HPDM provides a variety of built-in task templates for managing devices.

Task templates can be imported or exported by using tools in the HPDM Console. New task templates can be downloaded from the HP FTP site and then imported into your HPDM Server.

A template sequence (or sequence) is a special kind of task template that enables you to connect several templates together and send them out for execution in one task.

A write filter provides the ability to write-protect a run-time image. By redirecting all write requests to either a separate disk partition or RAM, a write filter allows the run-time image to maintain the appearance of a writable run-time image. Additionally, a write filter provides the ability to deploy a run-time image onto read-only media, such as a CD-ROM.

Finding the latest updates

To find the latest documentation and software updates:

▲

Go to ftp://ftp.hp.com/pub/hpdm .

—or—

Go to http://www.hp.com/support and search for HP Device Manager (documentation only).

Terms and definitions 5

2 Getting started with HPDM

This chapter discusses the following topics:

●

System requirements

●

Installing HPDM

●

Using the HPDM Console

●

Discovering device systems

●

Displaying device properties

●

Keeping the HPDM Agent updated on device systems

6 Chapter 2 Getting started with HPDM

System requirements

The following sections describe the minimum system requirements for HPDM.

HPDM Server requirements

Table 2-1 HPDM Server requirements

Component Requirements

Operating system

Third-party software

Hardware

Windows Server 2003 with Service Pack 2 (64-bit)

Windows Server 2003 R2 with Service Pack 2 (32- and 64-bit)

Windows Server 2008 with Service Pack 2 (32-bit)

Windows Server 2008 R2 with Service Pack 1 (64-bit)

Windows Server 2012 (64-bit)

Java Runtime Environment version 6 update 45 (bundled with installer)

One of the following database management systems (DBMS):

●

Microsoft SQL Server 2005 or later

●

PostgreSQL 8.3 or later (bundled with installer)

Pentium® IV or greater

1 GB RAM

2 GB free disk space

HPDM Gateway requirements

Table 2-2 HPDM Gateway requirements

Component Requirements

Operating system

Hardware

Windows Server 2003 with Service Pack 2 (64-bit)

Windows Server 2003 R2 with Service Pack 2 (32- and 64-bit)

Windows Server 2008 with Service Pack 2 (32-bit)

Windows Server 2008 R2 with Service Pack 1 (64-bit)

Windows Server 2012 (64-bit)

Pentium IV or greater

1 GB RAM

2 GB free disk space

System requirements 7

HPDM Console requirements

Table 2-3 HPDM Console requirements

Component Requirements

Operating system

Third-party software

Hardware

Windows Server 2003 with Service Pack 2 (64-bit)

Windows Server 2003 R2 with Service Pack 2 (32- and 64-bit)

Windows Server 2008 with Service Pack 2 (32-bit)

Windows Server 2008 R2 with Service Pack 1 (64-bit)

Windows Server 2012 (64-bit)

Windows XP Professional with Service Pack 3 (32-bit)

Windows 7 Enterprise with Service Pack 1 (64-bit)

Java Runtime Environment version 6 update 45 (bundled with installer)

Pentium IV or greater

1 GB RAM

1 GB free disk space

8 Chapter 2 Getting started with HPDM

HPDM Agent requirements

HPDM provides full support to all HP thin clients within EOL + 3 years and partial support to all other

HP thin clients. See the following table for support coverage.

The following matrix shows the device types and operating systems that are supported in HPDM 4.6.

Full support (F) means that all existing and new features in HPDM 4.6 are supported. Partial support

(P) means that all existing and new features except settings and connections are supported.

Device type

Win XPe WES

2009

WES 7E

(32-bit)

WES 7P

(32-bit)

WES 8

(64-bit)

Teradici t5540 t5545 t5550 t5565 t5565z t5570 t5570e t5630 t5730 t5735 t5740 t410 AiO t505 t510 t5145 t5325 t5335 t5400 t5530 mt40 mt41 t310 t410

4320t

6360t gt7720 gt7725

Win CE

6.0

ThinPro

Smart

Zero

Core

System requirements 9

Device type

Win XPe WES

2009

WES 7E

(32-bit)

WES 7P

(32-bit)

WES 8

(64-bit) t5740e t5745 t610 t620 t820

NOTE: Client devices should have a minimum of 10 MB of free disk space.

Win CE

6.0

ThinPro

Smart

Zero

Core

Teradici

10 Chapter 2 Getting started with HPDM

Master Repository Controller requirements

Table 2-4 Master Repository Controller requirements

Component Requirements

Operating system

Hardware

Windows Server 2003 R2 with Service Pack 2 (64-bit)

Windows Server 2008 R2 with Service Pack 1 (64-bit)

Windows Server 2012 (64-bit)

Pentium III or greater

512 MB RAM

2 GB free disk space

NOTE: The above hardware is the minimum required for the Master Repository.

If there will be a large number of imaging or file-copying operations, then HP recommends using a more powerful system with more free disk space.

FTP, FTPS, SFTP, or SMB Protocol

Recommended third-party FTP servers FileZilla

Microsoft Internet Information Server (IIS) 6.0 or later freeSSHd

Network requirements

Table 2-5 Network requirements

Component Requirements

Network HPDM supports only IPv4 networks.

HPDM can image devices using either PXE or non-PXE (preferred) methods. If PXE imaging is desired, make sure that there are no other PXE services running on the network.

If you are using an ISC DHCP server, it must be running at least version 3.0.

Port requirements

If you are using a server behind a firewall, you must add ports 1099 and 40002 to the exception ports in the firewall settings.

A number of other UDP and TCP ports are required for device/server communication. See

Port reference on page 85 for a list of standard and custom ports required.

System requirements 11

Installing HPDM

To install HPDM:

▲

Run the HPDM InstallShield Wizard and follow the on-screen instructions.

NOTE: If a previous version of an HPDM component is already installed on the local computer, the installation program will detect it and attempt to perform an update.

See the installation white paper at ftp://ftp.hp.com/pub/hpdm/Documentation/WhitePapers/ for more details.

If you choose to do a Custom Setup during the installation, the HPDM Configuration Wizard will launch to guide you through some key configuration settings:

●

Language Setting—Select the desired language for the UI of HPDM.

●

Port Checking—Use this screen to verify that the system's ports are correctly configured and that the system is capable of supporting HPDM.

TIP: If you are installing the HPDM Server behind a firewall, add ports 1099 and 40002 to the exception ports in the firewall settings.

See

Port reference on page 85 for detailed port information.

NOTE: You are not required to stop and restart the installation to address port issues.

●

DHCP Settings for PXE—Select whether or not the DHCP server is located on the local machine. If the DHCP server is not located locally, you need configure the options on it as indicated in the wizard screen.

●

HPDM Gateway configuration—On this screen, you should configure the following options:

◦

Server address—Set the address at which the HPDM Gateway will report to the HPDM

Server. Using localhost will work when both the HPDM Server and HPDM Gateway are on the same system, but it is better practice to use the actual address.

◦

Local NIC—Set the NIC through which the HPDM Gateway will receive agent reports. If there is only one NIC for the system, this field can be left blank.

◦

Start PXE service when gateway is started—You should set this to Yes for most situations so that the PXE service starts or stops when the HPDM Gateway starts or stops.

For both a Complete Setup and a Custom Setup, you will need to specify whether you want to create a new or use an existing HPDM database. Follow the on-screen instructions to complete this process.

If the installation is successful, icons of the HPDM Server and HPDM Gateway will be displayed in the system tray as shown below:

Figure 2-1 HPDM Server and HPDM Gateway—System tray icons

A green icon indicates the service is running, a yellow icon indicates the service is starting up or stopping, and a red icon indicates the service has stopped.

NOTE: You can start or stop services and configure the HPDM Gateway settings again by using the menu options displayed when you right-click on the system tray icons.

An icon for the HPDM Console will be displayed on the desktop.

12 Chapter 2 Getting started with HPDM

Installing an HPDM 4.6 Service Pack

An HPDM 4.6 Service Pack can only be installed onto a system that has an HPDM 4.6 base installation or a previous version of an HPDM 4.6 Service Pack. If there is only one component (for example, the HPDM Console) of HPDM installed on a system, then an HPDM 4.6 Service Pack will only update the installed component.

An HPDM Service Pack is cumulative. Each Service Pack includes the latest updates, as well as all of the updates from any earlier Service Packs. For example, with a base HPDM 4.6 installation, you only need to apply SP2 to get both the SP1 and SP2 updates.

To install an HPDM Service Pack:

▲

Double-click the setup file and follow the on-screen instructions.

After a successful installation of an HPDM Service Pack, the product name will update in the

Programs and Features list in the Control Panel to reflect the new Service Pack version.

Using the HPDM Console

Logging in to the HPDM Console

To launch the HPDM Console:

Either double-click the HPDM Console icon on the Windows desktop, or from the Start menu select Programs > Hewlett-Packard > HP Device Manager > HP Device Manager Console.

The Log in dialog box will appear.

Enter the server address of your network’s HPDM Server. The address can be entered as an IP address or as a machine name. If the HPDM Console is on the same machine as the HPDM

Server, then enter localhost.

Enter your Username and Password, and then click OK to log in to the HPDM Console.

NOTE: If the HPDM Console version is different from the HPDM Server version, you will see a warning dialog when the HPDM Console starts.

HPDM Console overview

The HPDM Console window consists of three panes and a set of tabs that determines the current view. The exact number of tabs is determined by the number of operating system types that have been identified on the device systems.

There is one tab for each device operating system, one tab for unidentified operating systems, and one tab for the HPDM Gateway view.

Using the HPDM Console 13

Operating system tabs

Each of the operating system tabs produces the following view:

Figure 2-2 HPDM Console—Operating system tabs

Operating system tabs—These tabs group devices by operating system. Only the tabs for the operating systems currently managed by HPDM will appear.

Device toolbar—Provides quick access to the following functions:

●

Sending tasks

●

Discovering devices or HPDM Gateways

●

Searching for a device

●

Printing device information

Device tree—A hierarchical list of all the devices running the selected operating system, sorted with a custom grouping scheme

Device pane—Displays the devices from the groups (folders) selected in the device tree

Task pane—Contains the following:

●

Task templates that are applicable to the devices listed in the device pane

●

Execution status for manual tasks and rule tasks

Status bar—Shows the total number of active devices, as well as other context-sensitive information

14 Chapter 2 Getting started with HPDM

HPDM Gateway tab

Clicking the HPDM Gateway tab will display information specific to the currently selected HPDM

Gateway.

Figure 2-3 HPDM Console—Gateway tab

HPDM Gateway tab—Select this tab to manage or find information about HPDM Gateways

Gateway toolbar—Provides quick access to the following functions:

●

Discovering devices or HPDM Gateways

●

Updating an HPDM Gateway

●

Configuring an HPDM Gateway

Gateway tree—A hierarchical list of all the HPDM Gateways

Gateway pane—Lists the HPDM Gateways

Summary pane—Displays details about the currently selected HPDM Gateway

Task pane—Lists the status of tasks specific to the currently selected HPDM Gateway

Status bar—Shows the total number of active HPDM Gateways

Discovering device systems

Normally the HPDM Gateway will be able to detect most devices by listening for a network broadcast message made by devices when they start. This solution does require that the HPDM Gateway is running before the device starts up. For more information on this and other methods to add devices to the HPDM asset database, see

Device discovery on page 18 .

Discovering device systems 15

Displaying device properties

HPDM stores asset information about each device it manages. When a device registers with the

HPDM Server, it passes just enough basic asset information so that it can be uniquely identified and

HPDM can communicate with it. You can both view and export this information.

Basic asset information

To display a device’s basic asset information:

▲

Double-click a device in the device pane to open the Device Properties window.

This window has several pages that contain different categories of asset information. When only basic asset information is available, only the General, Agent, and Grouping pages will have content.

Basic asset information can be used to filter and group your devices. You can define custom grouping information on the Grouping page.

The following tables list the basic asset information available on the General and Agent pages.

Table 2-6 Basic asset information (General)

Item Description

Device ID The unique ID that HPDM assigns to the device. The device ID is the first MAC address found on the device.

The hostname of the device.

Hostname

Device Type The model name of the device.

Device Serial Number The hardware serial number of the device.

OS Type

Device Version

BIOS Version

Asset Tag

Have TPM Module

The name of the device’s operating system.

The image version of the device’s operating system.

The BIOS version of the device.

The asset tag of the device.

TPM Owned

Indicates whether the device has a Trusted Platform Module (TPM). A TPM is a secure cryptoprocessor that can store cryptographic keys that protect information and is often called the TPM chip or TPM Security Device. Software can use a TPM to authenticate hardware devices. Currently, some HP thin client models, such as the t610, have a TPM chip built in.

Indicates whether a TPM is owned. A TPM must be owned before it can be used to secure a computer. The ownership of a TPM is set by assigning a password to it so that only the authorized

TPM owner can access and manage the TPM. Only one password exists per TPM, so anyone who knows that password is effectively the TPM owner. Once an owner is set, no other user or software can claim ownership of the TPM.

Table 2-7 Basic asset information (Agent)

Agent Version The version of the HPDM Agent on the device.

HPDM Gateway ID

Agent Working Mode

The MAC address of the HPDM Gateway that is being used to communicate with the device.

Indicates whether the HPDM Gateway is able to push tasks to the device or if it has to wait for the

HPDM Agent to pull tasks from the HPDM Gateway. In some environments, for example where the devices are separated from their HPDM Gateway by a NAT, a device is not addressable by its

HPDM Gateway and the HPDM Agent must pull tasks.

16 Chapter 2 Getting started with HPDM

Table 2-7 Basic asset information (Agent) (continued)

Agent Pull Interval

First Contact Time

Last Time Online

Indicates how often the HPDM Agent attempts to pull tasks from the HPDM Gateway.

The date and time when the device registered with HPDM.

The date and time of the last time HPDM communicated with the HPDM Agent on the device.

Collecting complete asset information

To collect more information about a device, you must execute a Get Asset Information task.

To execute a Get Asset Information task:

Right-click the devcie about which you wish to gather information and select Get Device Asset

Information.

Click OK when the task creation window appears.

Once the task has completed, you can see the extra asset information in the device’s Properties window.

Displaying complete device asset information

After a successful Get Asset Information task, all pages in the Device Properties window will have contents:

●

Software—Lists software packages installed on the device.

●

Hardware—Lists CPU, memory, and storage details.

●

Network—Lists configuration information for each network adapter present on the device.

●

Configuration—Lists time zone and display settings.

●

Microsoft Hotfix—Lists Microsoft Hotfix Information (this page is only available when the operating system is WES/XPe).

●

Extended Properties—Lists the device’s extended properties.

Keeping the HPDM Agent updated on device systems

The HPDM Server has built-in rules to automatically update the HPDM Agent on device systems to the latest version.

Each operating system type has a system rule with a startup trigger. When devices start up and report to the HPDM Server, the rule will compare the device’s HPDM Agent version to the version in the Master Repository. If the device has an older version, the HPDM Server will send a task to the device to update its HPDM Agent.

NOTE: This rule is disabled by default.

Keeping the HPDM Agent updated on device systems 17

3 Device discovery

Devices must be discovered (added to the HPDM asset database) by HPDM before they can be managed. See the following sections for information on different methods of device discovery:

●

Automatic registration (normal thin clients)

●

Automatic registration (PCoIP zero clients)

●

Searching for devices

●

Manually registering a device

●

Manually registering multiple devices

Automatic registration (normal thin clients)

When the device is attached to your network, its HPDM Agent will try the following methods to automatically register it with the HPDM Server. The HPDM Agent works through these methods in this order and stops as soon as one is successful.

If the HPDM Agent loses contact with its current HPDM Gateway or the device is rebooted, the automatic registration process restarts and will be run at regular intervals until it is successful.

The device will check its own local configuration settings for a preset primary or backup HPDM

Gateway to use. These settings can be configured using the following steps: a.

Switch to Administrator Mode (see your device operating system documentation for instructions).

Open the HP Agent applet in the control panel.

Enter the IP address of the HPDM Gateway in the Current Gateway field.

Click OK.

If the primary HPDM Gateway is set, the HPDM Agent will try to contact it. If that fails and a backup HPDM Gateway is also set, it will then try to contact that. If that also fails, the HPDM

Agent will move on to the next method.

The HPDM Agent will check the device's DHCP lease file to see if tag 202 is defined. Tag 202 is interpreted as a string representation of the HPDM Server’s IP address, followed by a space and then the HPDM Gateway IP address.

For example, if the following value is found associated with tag 202 in the device's DHCP lease file, then the HPDM Agent will attempt to connect to the HPDM Gateway 192.168.1.1:

192.168.1.5 192.168.1.1

If a DNS server exists on the device’s local network, a request is sent to the device to perform a lookup for the DNS name hpdm-gateway to identify the HPDM Gateway IP address.

The HPDM Agent will send a request to the broadcast address of its subnet. If an HPDM

Gateway is present on the subnet, it will reply to the broadcast and the HPDM Agent will connect to it.

18 Chapter 3 Device discovery

Automatic registration (PCoIP zero clients)

Using a DNS service record

HP PCoIP zero clients must have either a static domain name or access to a DHCP server to get the domain name via DHCP option 15 or 12.

If the DHCP server only supports DHCP option 12, the hostname string must contain the domain name.

To create a DNS service record:

Open the DNS console, and select the zone containing PCoIP zero clients.

Right click to display the menu, and then select Other New Records to display the Resource

Record Type dialog.

Select Service Location (SRV) and click the Create Record button to display the New Resource

Record dialog.

Set the Service value to _pcoip-broker (recommended) or _pcoip-tool. Set the Protocol value to

_tcp, set the Host offering this service to the fully qualified domain name (FQDN) of the HPDM

Gateway, and then click OK. Click Done.

Restart the PCoIP zero clients. They will report to HPDM automatically.

If you want to set one or more backup HPDM Gateways, add other (_pcoip-broker or _pcoip-tool) service records with different priority values. A lower value means more preferred. Each record points to one HPDM Gateway.

For more information about setting multiple DNS service records for one service, go to http://en.wikipedia.org/wiki/SRV_record .

To troubleshoot this method:

Verify the network information, including the IPv4 address and domains, of the PCoIP zero clients.

The PCoIP zero clients have an embedded diagnostic tool. Use it to ping the HPDM Gateway address in the DNS service record.

Using a DHCP vendor class option

To create a vendor class:

Open the DHCP console, and then select the DHCP server that the PCoIP zero clients are in.

Right-click to display the menu, and then select Define Vendor Classes to display the DHCP

Vendor Classes dialog.

Click the Add button to display the New Class dialog.

Set the Display Name to PCoIP Endpoint, set the value to PCoIP Endpoint, and then click OK.

To set a vendor class option:

Right-click the DHCP server to display the menu, and then select Set Predefined Options to display the Predefined Options and Values dialog.

Set the Option class to PCoIP Endpoint, and click Add to display the Option Type dialog.

Automatic registration (PCoIP zero clients) 19

Enter MC Address in the Name field, set the Data type to String, set Code to 1, and then click

OK.

Set the Value of the MC Address to the IP address of the HPDM Gateway, and then click OK.

To enable a vendor class option:

Select the Scope Options of the Scope that the PCoIP zero clients are in.

Right-click to display the menu, and then select Configure Options to display the Scope Options dialog.

Select the Advanced tab.

Set the vendor class to PCoIP Endpoint, enable the MC Address option, and then click OK.

Restart the PCoIP zero clients. They will report to HPDM automatically.

To troubleshoot this method:

Verify the network information, including the IPv4 address and domains, of the PCoIP zero clients.

The PCoIP zero clients have an embedded diagnostic tool. Use it to ping the HPDM Gateway address in the MC Address.

Searching for devices

HPDM can search a range of IP addresses for HPDM Agents and HPDM Gateways. There are two methods: Walking With IP Range and Walking With IP List. Each of these methods begin in the same manner:

In the HPDM Console, click the HPDM Gateway tab.

Right-click the desired HPDM Gateway and select Discover Device in the menu.

Select the device type (normal thin client or PCoIP zero client).

Proceed to Using the Walking With IP Range method on page 20 or

Using the Walking With IP

List method on page 21 , depending on the method you wish to use.

Using the Walking With IP Range method

To search using the Walking With IP Range method:

Select Walking With IP Range, and then click Next.

You can specify the range of IP addresses to search by using either an IP scope or by manually specifying an IP range. An IP scope is a range of IP addresses that you have built and saved for future scans.

To search using an IP scope:

▲

Select the Use Preset IP Scope checkbox, select an IP Search Scope, and then click OK.

To search using a manually-specified IP range:

▲

Deselect the Use Preset IP Scope checkbox, enter a Starting IP Address and an Ending IP

Address, and then click OK.

You can check the progress of the discovery by displaying the HPDM Gateways tab and selecting the name of the HPDM Gateway. The discovery progress will be displayed in the tasks pane at the bottom of the HPDM Console window.

20 Chapter 3 Device discovery

Configuring an IP scope

To configure an IP scope:

In the Discover by Range dialog box, select the Use Preset IP Scope checkbox, and then select the Edit option in the IP Search Scope box to display the Edit IP Walking Scope dialog box.

Select an existing IP scope from the IP Walking Scopes list or click Add to create a new one.

Enter a scope name to be used by HPDM to refer to the new search scope, and then click OK.

Define the IP address range in which you want HPDM to search for devices by filling in the

Starting IP Address and Ending IP Address. Click Apply to save the settings, and then click OK to exit.

Using the Walking With IP List method

To search using the Walking With IP List method:

Select Walking With IP Range, and click Next.

The Discover by List dialog box is displayed.

The IP addresses in the IP List can be customized according to your specific needs. Refer to the table below for descriptions of each button in the dialog box.

Button

Add

Delete

Import

Export

Copy

Paste

Function

Add a new IP address to the IP list.

Remove an existing IP address from the list.

Import a *.txt or *.csv file to the IP list.

Export the IP list as a *.txt file.

Copy the current IP list.

Paste a copied IP address.

Click OK to search for HPDM Agents or HPDM Gateways. Once the search has finished, a report will show the devices detected by HPDM. When devices are found, they are added to the

HPDM asset database.

Manually registering a device

To manually register a device:

In the HPDM Console, click the HPDM Gateway tab.

Right-click the desired HPDM Gateway and select Device > Add from the menu.

Enter the device ID, MAC address, and IP address of the device, and then click OK.

The manually added device will be added to a tab named Unidentified. Once the device reports to

HPDM, it will be moved to the tab that matches its operating system.

Manually registering a device 21

Manually registering multiple devices

To manually register multiple devices:

In the HPDM Console, select File > Import Devices.

Click Select, and then choose a folder that contains text files that describe the devices to import.

TIP: See the white paper

HP Device Manager 4.6 Automated Device Importer for information on how to configure these files.

Click Import to register all devices from all text files in that folder.

The manually-added devices will be added to the tab indicated in the files or, if not specified, they will be added to a tab named Unidentified. When each device reports to HPDM, it will be moved to the tab that matches its operating system.

22 Chapter 3 Device discovery

4 Using tasks

Task templates

Task templates are displayed in the Task Templates tab of the task pane. The template list consists of six sortable columns:

●

Icon—Indicates whether the template is a base template, a custom task template, or a favorite custom task template

●

Template Name—Indicates the name of the template

●

Description—Shows the description text of the template

●

Base Template Name—Indicates the base template name of the template

●

Category—Indicates which category the template belongs to

There are seven categories in HPDM:

◦

File and Registry—A generic template consisting of a customizable combination of tasks for managing device operating systems (see

Managing files and registry settings on page 41

for more information)

◦

Connections—Used to get or set the connection settings of a device

◦

Agent—Used to configure HPDM Agent settings and update the HPDM Agent

◦

Imaging—Used to capture or deploy flash-memory images of devices

◦

Operations—Used to perform various operations on a device, such as reboot, shadow, shutdown, and wake up

◦

Settings—Used to change various settings on the device, such as display, network, time, and write filter

◦

Template Sequence—Used to define sequences in which tasks are performed

●

Status—Indicates the status of each template

The status could be one of the following:

◦

Blank (no text)—Indicates this template is in a normal status and is available for editing and sending tasks.

◦

Transferring—Indicates this template is in a temporary status. The payload required in this template is still transferring. After the transfer finishes, it will change to either a normal or failed status.

◦

Failed—Indicates this template is in an invalid status. There was an error during the transfer of the payload required in this template. You can move the mouse to the text and view details of what kind of error occurred.

Custom task templates, based upon these categories, can be created, edited, deleted, imported, or exported to create specific tasks for devices.

Task templates 23

Creating and editing task templates

A set of standard ’blank’ task templates belonging to different categories are all listed in the Task

Templates tab of the task pane. The names of standard templates begin with the _ (underscore) character, for example: _File and Registry.

To create or edit a task template:

Double-click an existing template in the Task Templates tab of the task pane, or right-click a template then select Properties from the pop-up menu.

Specify your requirements for the template using the options available. To clear a value of the target device, leave the corresponding field for that value blank on the template.

When you have finished defining a new template, click the Save as button and enter a name for the new template.

Click OK. The new template will be created and its name will appear in the Task Templates tab of the task pane.

Adding a template to the Favorites

To make it easier to locate templates that are used frequently, you can add them to the Favorites as follows:

Right-click on the name of the template in the Task Templates tab of the task pane.

Select Add to Favorites from the pop-up menu.

The icon for the selected template will change to the favorites icon . You can sort the columns by icon to have your favorite templates listed above other templates.

Importing and exporting task templates

You can import or export task templates to share between HPDM systems.

To export task templates:

Right-click the template to export and select Export.

If one or more of the selected templates utilizes payload files, you will be asked if the payload files should also be exported. If you choose to export payload files, the HPDM Console will download them from the Master Repository.

Enter the name of the template.

Select the destination of the exported file.

Click Export to export the template(s). Templates with payload files will be exported as ZIP files; otherwise the exported template will be an XML file.

24 Chapter 4 Using tasks

To import task templates:

Select Template > Import > Exported Templates from menu.

Select the XML file, Zip file, or both to import. Only XML files and ZIP files exported from HPDM will be accepted. HPDM 4.4 and 4.5 templates can be imported. Template versions before 4.4

may not be recognized or be compatible.

Click Import. The file will be added as a new template. Payload files in ZIP format will be uploaded to the Master Repository automatically.

NOTE: Importing task templates since HPDM 4.5 Service Pack 1 have some modifications and limitations: a.

Importing Update Agent template i.

An Update Agent template that is included in a template sequence can be imported.

Because payloads belonging to the Update Agent cannot be imported, a dialog box confirming to continue importing the template will appear.

ii.

Single Update Agent template cannot be imported since HPDM 4.5 Service Pack 1. A confirmation dialog box will appear.

Importing Take TPM Ownership template: i.

If no password has been set in the database by Take TPM Ownership, the exported

Take TPM Ownership template can be imported.

ii.

If the Take TPM Ownership password in the database is the same as the exported

Take TPM Ownership password, the latter can be imported.

iii. If the Take TPM Ownership database password differs from the exported template password, a confirmation dialog box to replace the template password will appear.

If one of the following single templates lacks a payload, a warning dialog box will appear.

File and Registry containing Copy Files or Deploy Files ii.

Apply Easy Tools Configurations iii. Apply Easy Tools Settings iv. PXE Imaging containing Push PXE image to device v.

Updating Imaging vi. Deploy Image vii. PXE Deploy d.

A warning dialog box will appear if deploy files in a sequence template other than Update

Agent lacks payload.

For templates exported from HPDM 4.4, it may be necessary to convert the subtasks to new subtasks.

Copy Files in the File and Registry template will convert to Capture Files or Deploy

Files according to its direction.

ii.

PXE Image will convert to PXE Capture or PXE Deploy according to its actions.

iii. Clone Image will convert to Capture Image.

Task templates 25

iv. Update Image will convert to Deploy Image.

Update Agent, Apply ET Configurations, and Apply ET Settings will not be converted.

For templates requiring payload, the HPDM Console will perform the following tasks.

Check for missing required payloads (excluding Update Agent).

ii.

Convert subtasks to new subtasks when necessary.

iii. Guide users to generate a package description file if the new template contains payload.

iv. Upload payload to the Master Repository if the new template contains payload.

To generate a template from payload:

Select Template > Import from the menu, and then select one of the following menu items:

●

Image Files (.ibr, .img, .hpimg, .dd, .dd.gz)

●

PCoIP firmware (.all)

●

Easy Tools Configuration (.hpcfg)

●

Easy Tools Settings (.hpset)

Select the file that you want to import.

Click Import. Then add payload information in the Package Description Editor dialog.

Click Generate. The file will be added as a new template. Payload files will be uploaded to the

Master Repository automatically.

To copy an image to another OS:

Right-click on a PXE Deploy Image or Deploy Image template in the Task Templates tab of the task pane.

Select Copy to other OS from the menu.

Select the OS type you want to copy the image to and input a name for the new template.

Click OK. The file will be added as a new template.

Using template sequences

Template sequences are used to combine a set of templates to be executed in a task with a specified order and conditions. A Template Sequence template can contain a maximum of 50 tasks.

A condition is evaluated before the execution of each template of the sequence. This condition controls whether or not the template is executed. The available conditions are:

Table 4-1 Template sequence conditions

Icon Condition Description anyway Execute the template regardless of any previous template execution success or failure.

26 Chapter 4 Using tasks

Table 4-1 Template sequence conditions (continued)

Icon Condition Description success Execute the template only if the previous template completed successfully.

failure Execute the template only if the previous template completed with a failure.

To define a new template sequence:

▲

Double-click the standard _Template Sequence template to open the Template Editor.

_Template Sequence

HPDM supports two types of template sequences: Basic and Advanced. A Basic template sequence is a template sequence that uses the same condition between every template that is executed. An

Advanced template sequence is a template sequence that allows you to specify a different conditions to control the execution of each template of the sequence.

Basic template sequences

Basic template sequences are defined by clicking the Content tab and then clicking Basic.

The Stop sequence on error checkbox is used to change the template execution condition. If this box is checked, the template sequence will only continue when every template completes with a success status. If the box is clear, every template will be executed in order regardless of previous execution status.

The maximum number of templates in a basic template sequence is 50.

Advanced template sequences

Advanced template sequences are defined by clicking the Content tab and then clicking Advanced.

Figure 4-1 Template Editor—Template Sequence (Advanced)

This example shows four templates to be executed as follows:

●

Unconditionally execute the template _File and Registry.

●

If the previous template completed successfully, execute the first _Configure Agent template and exit the sequence.

●

If the initial template fails, execute the _Update Agent template.

●

If the _Update Agent completes successfully, execute the final _Configure Agent template and exit.

Task templates 27

Each level of templates in an advanced template sequence is called a dependency level. An advanced template sequence can have a maximum depth of 50 dependency levels. Each dependency level can have either one anyway template or one success and one failure template.

Tasks

All the tasks that have been sent are monitored and the results are displayed in the task pane. The task pane lists all the tasks that have been sent to devices.

The task list consists of the following columns:

●

Task Name—Indicates the name of task template used to send this task.

●

Progress and Status—Indicates the progress and status of the task.

●

Target Device Number—Indicates the number of devices to which the task was assigned.

●

Create Time—Indicates when the task was created.

●

Sender—Indicates the sender of the task. You must have the User Management privilege to see this column.

Performing a task

In order to perform a task on a remote device you must first define a template which provides the instructions to be executed or new settings, then apply that template to the device.

To define a template, double-click an existing template in the Task Templates tab of the task pane, or right-click a template then select Properties from the pop-up menu.

Specify your requirements for the template using the options available, then click the Save as button and enter a name for the new template.

To apply the template to a device or group of devices, either drag the template from the Task

Templates tab of the task pane and drop it on to the device or group.

—or—

Right-click devices in the device pane or folders in the device tree and select Send Task from the pop-up menu to display the Template Chooser. Select a category then a template from the templates list, then click Next.

The Task Editor dialog box will appear. Select the Schedule & Batch Control tab and specify when and how the task defined in the template is to be performed. If you do not select the

Schedule Task option and specify a time, the task will be applied to the device as soon as you click the OK button.

Click OK to apply the task to the device.

Task status icons

The meaning of the icons displayed in the Device Task View are as follows:

Table 4-2 Task status icons

Success

The task was executed successfully by the device.

Sending

28 Chapter 4 Using tasks

Table 4-2 Task status icons (continued)

The task is being sending from HPDM Server through HPDM Gateway to the device and is waiting for a reply.

Failed / Timeout

The task has failed or timed out. (If the task is not complete after finite time, the status of the task will be displayed as Timeout. The error code of the status is 0.)

Ready

The task is executed and waiting for the user’s operation.

Paused

The task has been paused.

Cancelled

The task has been cancelled.

Waiting

The task has been scheduled for sending at a later time, and has not been sent yet.

Processing

The task has been accepted by the device and is being processed.

Task parameters

In HPDM, a task is a combination of a template, an execution schedule, and a list of target devices.

The HPDM Console lists tasks in two groups: Manual Tasks and Rule Tasks. Manual tasks are created directly with the HPDM Console and rule tasks are created indirectly using rules.

You can set task parameters by selecting Tools > Configuration from the HPDM Console’s menu bar to display the Configuration Management dialog box, then expanding the Task Parameters item in the left-hand tree pane.

The Task Parameters item consists of two sub-items: Valid Time and Timeout and Write Filter, WOL and Task Deferment. These are described in the following sections.

Manual tasks

Every time you apply a template to a set of devices the Task Editor appears and you create a task.

The Task Editor includes the Contents tab of the Template Editor. It also contains three additional tabs: Valid Time, Timeout & WOL, Target Device List, and Schedule & Batch Control.

Valid Time, Timeout & WOL

On the Valid Time, Timeout & WOL tab of the Task Editor, you can set the Use Valid Sending Time to specify an expiration time for task. If the task has not already begun by the specified time, it will not be started.

Exclude Working Hours allows you to delay a task until a time outside of the specified working hours for the target devices.

If a task keeps processing longer than the Execution Timeout, it will enter a timeout status and the

HPDM Server will try to determine if the task is dead on the target device.

The WOL before task option makes it possible to wake up a target device before sending a task to it.

Tasks 29

Target Device List

The Target Device List tab lists the devices the task will be applied to. You may also add or remove devices to the list using the buttons provided.

Schedule & Batch Control

The Schedule & Batch Control tab contains the following sections.

●

Schedule—This section enables you to specify a date and time for the task to execute.

●

Batch Control—This section enables you to specify a batch size. This is used when a task is sent to a large number of devices. The batch settings controls how many devices are sent the task at a time thereby giving you some control over the amount of network traffic HPDM generates.

●

Write Filter Policy Setting—This section enables you to specify how HPDM handles the write filter on devices that have a Windows Embedded operating system.

●

Task Deferment—This section enables the end user at the target device to defer a reboot or

shutdown so that they can finish their work safely. See Task deferment on page 30 for more

information

Task deferment

This feature on the device side provides a chance to save work before a reboot/shutdown of the device. When the HPDM Agent needs to reboot/shutdown the device normally, it displays either the

Reboot Required or the Shutdown Required dialog box.

●

Users can set the postpone time by dragging the slider and clicking the Postpone button to postpone a reboot/shutdown. Users can postpone a reboot or shutdown a maximum of 3 times.

●

Users can click Reboot now or Shutdown now if postponement is not necessary.

●

Users can customize the reboot/shutdown title and message info via the _Configure

TaskDeferment task from the HPDM Console. The maximum length of message info is 255 characters.

●

The maximum reminder time is 10 minutes, and the default is 1 minute.

●

The maximum postpone time is 8 hours, and the default is 4 hours.

When the HPDM Agent needs to forcibly reboot the device, the task deferment window is not displayed.

Displaying task properties

To display the properties of a task: right-click a task and select View Task Contents in the context menu. A Task Contents window will be displayed showing detailed information about the assigned task.

Configuring task parameters

Select Tools > Configuration from the HPDM Console’s menu bar to open the Configuration

Management dialog box, then click the Task Parameters option in the option tree pane to expand it.

The Task Parameters option consists of two sub-options: Valid Time and Timeout and Write Filter

Policy Setting. These are described in the following sections.

Valid Time and Timeout

30 Chapter 4 Using tasks

The Valid Time and Timeout options enable you to set the duration HPDM will wait for the execution of tasks. You can also specify the start and end time of working hours during which HPDM will not execute tasks. Clicking in an option field will cause the Description box to display a short description of that option.

Select Valid Time and Timeout in the option tree pane of the Configuration Management dialog box.

Set the time, in minutes, for each category: Valid Time, General Timeout, General Batch

Interval, PXE Batch Interval and FTP Batch Interval.

Set the amount, in devices, for each category: General Batch Amount, PXE, Batch Amount and

FTP Batch Amount.

Check the Exclude Working Hours option box to input the start and end time of working hours.

Clicking Restore defaults will reset the timeout settings to their defaults and set the working hours to 9:00 start and 17:00 end.

Click Apply to save the new settings.

Click OK to exit.

Write Filter and WOL

The Write Filter and WOL options enable you to specify how the Enhanced Write Filter on XPe devices affects tasks.

Select Write Filter and WOL in the option tree pane of the Configuration Management dialog box.

Choose one of the three policy items.

Click Apply to save the new settings.

Click OK to exit.

Pausing tasks

To pause a waiting task:

Select a waiting task in the task pane.

Right-click and select Pause from the pop-up menu.

The status of the waiting task will be changed to Paused.

NOTE: This operation only is available for waiting tasks.

Continuing tasks

To continue a paused task:

Select a paused task in the task pane.

Right-click and select Continue from the pop-up menu.

The status of the paused task will be changed to Waiting.

NOTE: Only paused tasks (tasks that have not been sent) can be continued.

Tasks 31

Resending tasks

If a task has finished, you can resend the task to the device.

Select the finished task in the task pane.

Right-click and select Resend from the pop-up menu.

Canceling tasks

To cancel a selected ongoing task, right-click the task and select Cancel from the pop-up menu. The system will try to notify the device to cancel the task, and the status of the paused task will be changed to Canceled.

NOTE: Only ongoing tasks (tasks in the Sending or Processing state) can be canceled. Not all tasks can be canceled on the device side. The task might be finished before the system delivers the cancel request. The status of tasks will be updated by following reports if they are not successfully canceled.

Deleting tasks

To delete a selected task, right-click the task and select Delete from the pop-up menu.

WARNING!

Deleting a task that is in progress may damage the OS image! For example, updating and upgrading tasks, image deployment tasks, and so on.

Displaying task logs

To display the log of a task:

Right-click a task in the task pane and select View device tasks and logs from the context menu, or double-click a task in the task pane. A Device Task View window will appear.

Select the target device and click the toggle button below to show/hide task log for selected device. Double-clicking device in the Device Task View has the same effect as clicking the toggle button.

NOTE: To refresh the task log of the selected device task, press F5.

Click Close to close the log viewer when you have finished.

Click OK.

Displaying a task’s success rate

To display a task’s success rate:

▲

Right-click a task in the task pane and select either Success Rate > by Gateway or Success

Rate > by Subnet, depending on how you want the information displayed.

Opening VNC Viewer for shadowing

You can open a VNC Viewer for shadowing a device by right-clicking a ready or finished shadowing task and selecting Open VNC Viewer for Shadowing from the pop-up menu.

Opening a Result Template

Right-click a ready task and select Open Results Template from the menu to open the results of some tasks such as Get Registry, Pull Connection Configuration, Capture, and so on.

32 Chapter 4 Using tasks

Viewing tasks from all users

If you have the User Management privilege, you can select the View tasks from all users checkbox in the bottom-right of the task pane to view all tasks sent by all users. You can also resend, pause, continue, cancel, and delete any task sent by any user.

Task rules

In HPDM rules enable you to automate the execution of tasks, and you can execute the rules in order. Each rule has three parts: a filter to define to which devices the rule applies, a trigger that defines when the rule is executed, and a template which defines what operation the rules should perform on to the devices.

Rules are defined in the Rules Management window which you can access from the Tools menu.

NOTE: Only First Contact rules and Startup rules can be ordered.

Adding a new rule

Click the Add ... button to open the Rule Editor window.

Each rule must be given a unique name.

Each rule must also have a filter defined. Click on the Choose ... button to the right of the filter to open the Filter Chooser window.

You can then select a pre-existing filter or create a new one by clicking Add ....

Once the name and filter are set you can select your trigger. There are three options:

●

First Contact—The rule will execute for each device that match its filter criteria once when the device first registers itself with the HPDM Server, or after completing a Factory Reset task.

●

Startup—The rule will execute for each device that match its filter criteria every time the device restarts.

●

Scheduled—This option expands the ‘Rule Editor’ window to enable you to specify a time and date for when the rule is executed and also the frequency at which it is repeated.

Specify the template to use.

NOTE: Templates containing actions of capturing images or files are not applicable in a task rule.

Click OK to create the rule.

The new rule will be enabled by default. You can disable it by unchecking its check box in the

Rules Management window.

Task rules 33

5 Device management

●

Viewing devices

●

Deleting devices

●

Grouping devices

●

Checking network connection status

●

Printing information about devices

●

Shadowing devices

●

Power management

●

Managing normal thin clients

●

Managing PCoIP zero clients

Viewing devices

To view the currently managed devices in the device pane:

▲

Select a folder in the device tree.

To see a menu of applicable commands:

▲

Select a folder in the device tree or one or more devices in the device pane, and then right-click.

TIP: All of these commands are also available in the Device menu of the HPDM Console.

An HPDM Agent can function in two different modes:

●

Pull mode—The HPDM Agent requests (pulls) tasks from the HPDM Gateway at regular intervals.

●

Push mode—The HPDM Gateway sends (pushes) tasks to the HPDM Agent as soon as they are received from the HPDM Server.

In the device pane of the HPDM Console, devices are represented by the following icons:

Represents a number of devices that have been grouped together

Indicates that the status of this device cannot be confirmed because an HPDM Gateway managing this device is currently down or disconnected

Indicates the device is currently turned off

Indicates the device is currently in pull mode

Indicates the device is currently in pull-lock mode (the write filter is on)

34 Chapter 5 Device management

Indicates the device is currently in push mode

Indicates the device is currently in push-lock mode (the write filter is on)

The following icons are used in the HPDM Gateway tab of the HPDM Console:

Represents an HPDM Gateway that is currently active

Represents an HPDM Gateway that is currently down or disconnected

Deleting devices

To delete a device from the device tree:

Right-click the folder in the device tree.

Select Delete from the menu.

All devices under this folder are removed from the device tree.

To delete a device from the device pane:

Right-click the device in the device pane.

Select Delete from the menu.

The selected device is removed from the device pane.

Grouping devices

HPDM enables you to manage your devices both individually and in groups. You can group your devices in two ways:

●

Manually (using your own grouping definitions)

●

Dynamically (using the device asset information)

In addition, you can use the device asset information to filter the devices. This enables you to divide your devices into sets and then assign those sets to specific administrators.

Setting group information using a DHCP tag

You can specify the grouping information a new device will use by setting DHCP tag 203.

Tag 203 enables you to set up to six grouping parameters that can then be used as part of a dynamic grouping scheme. They are labelled P1-P6. You can specify any of the six in any order. In addition to this, you can include a special parameter labelled MG and set it to a path to use for manual grouping.

This path is used to create a subtree in the HPDM Console’s device tree when manual grouping is selected.

For example, if the path is set to Company/Department/Group the device tree will show:

Deleting devices 35

Figure 5-1 Setting group information using a DHCP tag

The format that is used by HPDM for tag 203 is as follows. All the parameters are optional but those specified must be assigned a value:

P1=“valor”;P2=“valor”;P3=“valor”;P4=“valor”;P5=“valor”;P6=“valor”;MG=“valo r”

For example:

P1=”Asia”;P2=”China”;P3=”Shanghai”;MG=”Empresa/Departamento/Grupo”

Switch to Manual Grouping

Click the Group by button.

Select Manual Group > _global (system).

Any Manual Groups specified with the DHCP tag will appear automatically.

Adding a new Manual Group

Right-click in the device tree panel and select Manual Group > Add Folder

Enter a name for the new folder.

Click OK

Devices can be dragged and dropped between manual groups. Manual groups may also be renamed or deleted.

Dynamic Grouping

HPDM enables you to create one or more dynamic grouping schemes. Each scheme will create a tree structure based on the criteria selected.

Creating a new Dynamic Grouping scheme

Click the Group by button.

Click Edit Scheme and be sure the Dynamic Scheme tab is selected.

Click Add and give the new scheme a name. Click OK to accept the new name.

Select and order the criteria you want to define in the scheme. Extension Properties 1-6 correspond to the P1-P6 grouping items you can set with the DHCP tag 203.

Click OK to exit the Edit Grouping Scheme window.

Switching to a Dynamic Group

Click the Group by button.

Select Dynamic Group.

Select the scheme you wish to use.

36 Chapter 5 Device management

Filtering devices

Filtering enables you to work with a subset of your devices. It can be combined with User Privileges to divide the management of your devices between different administrators.

Creating a new Device Filter

Select View on the main menu then Device Filter ...

Click Add in the Device Filter Management window.

Give your new filter a name. Click OK to accept the name.

Click Add… in the Edit Device Filter dialog box to open the Choose Criteria Key dialog box.

In the Choose Criteria Key List dialog box, select the criteria according to your needs. Click OK to open the Criterion Editor dialog box for the chosen criterion.

Define the operator and value for the new criterion.

Repeat steps 4 through 6 to load more criteria. Then click Save and Close.

Select the new filter from the Filter drop down list.

Filter can be used as a security filter to limit the access of specified user or group. A filter defines to which devices a rule applies. When you are sending a task, you can use filter to select target devices. Your device tree view can be refined using filter.

NOTE: Device Filter supports adding multiple criteria with the same name.

Editing a Device Filter

To edit a Device Filter:

Select Device Filter from the View menu.

Double-click an existing filter or choose an existing filter and then click Edit… to open the Edit

Device Filter dialog box.

Click Add… in the Edit Device Filter dialog box to open the Choose Criteria Key dialog box.

In the Candidate Criteria Key List, select the criteria according to your needs. Click OK to open the Criterion Editor dialog box for the chosen criterion.

Click the arrow button in the Edit Criteria section to select conditions in the drop-down menus.

For example: OS Type = HP ThinPro.

If multiple filters exist in the Criteria List, you can select Satisfy all criteria or Satisfy any criteria.

Then click Save to return to the Device Filter Management dialog box.

In the Device Filter Management dialog box you can edit or remove the selected filter according to your requirements.

Click the Generate Device List button to create the filtered device list.

Now the administrator can use the device filters to manage the devices in the network.

Filter Security

You can limit the devices a user can see by assigning a filter to that user as his security filter. The procedure is as follows:

Grouping devices 37

Display the Tools menu and select User Management.

Select the name of the user on the Users tab, then click Edit.

Display the Filter tab.

Select the filter to use in the Security Filter drop-down list.

When you log on as that user, you will see that only the devices allowed by the selected filter are displayed.

Checking network connection status

You can check the network connection status of a device (i.e. whether it is connected to the network or not).

In the device pane, select one or more devices, right-click and select Check Connection Status from the context menu.

Select the utility you want to use to check the connection status of the device. You can choose from:

●

Ping—A basic Internet program that lets you verify that a particular Internet address exists and can accept requests. Pinging is diagnostically used to make sure that a host computer, which you are trying to reach, actually operates.

●

Trace Route—This diagnostic tool determines the path taken to a destination by sending

ICMP Echo Request messages with varying Time to Live (TTL) values to the destination.

Each router along the path is required to decrement the TTL in an IP packet by at least 1 before forwarding it. Effectively, the TTL is a maximum link counter. When the TTL on a packet reaches 0, the router is expected to return an ICMP Time Exceeded message to the source computer.

A window displaying the network connection status of the device will appear.

Click Close.

Printing information about devices

Printing device information

To print information about any devices listed in the HPDM Console:

In the device pane, select the devices you want to print ( Ctrl -click and/or Shift -click them).

Click the Print icon in the toolbar to display the Print Device window. Information about all the selected devices is displayed in the window.

Either click Export to export the list to a *.csv file. Enter a name and click Save.

—or—

Click Print Preview to print the device report. The Print Preview window opens.

If you are satisfied with the preview, click the printer icon or display the File menu and select

Print. Click OK if you accept the printing settings.

38 Chapter 5 Device management

Shadowing devices

Shadowing enables you to connect to a remote device by SSL tunnel and view and control that device from the HPDM Console. This can be achieved either by using the _Shadow Device template available in the Task Templates tab of the task pane, or by selecting from the pop-up menu when you right-click on a device as described below.

NOTE: Update the HPDM Agent to the latest version before shadowing a device. Send an Apply

Settings task to enable the VNC Server.

To shadow a device:

Select a group of devices in the device pane or a device in the device tree.

Right-click and select Shadow from the pop-up menu. The Task Editor dialog box will appear.

Click OK. When the Shadow processing task is complete, the remote desktop of the terminal will be displayed in a separate window.

To Open VNC Viewer for Shadowing:

Select a completed Shadow Device task in the task pane.

Right-click and select Open VNC Viewer for Shadowing, or display the Task menu and select

Open VNC Viewer for Shadowing.

The remote desktop of the device will be displayed in a separate window ready for your operations.

Power management

The HPDM Console enables you to reboot, shutdown, and wake a device remotely. This can be achieved either by using the templates available in the Task Templates tab of the task pane, or by selecting from the pop-up menu when you right-click on a device as described below.

NOTE: To wake a device, the Wake On LAN support of the device’s BIOS must be enabled.

To shutdown, reboot, or wake a device:

Right-click a device in the device pane and select Power Management > Reboot, Wake On LAN or Shutdown from the context menu.

The Task Editor dialog box will appear. Click OK to perform the task.

When the device receives the task, a warning dialog box will appear on its screen to inform the user that the device will be shut down or restarted.

Managing normal thin clients

Changing a device’s hostname

To change a device’s hostname:

Right-click the desired device in the HPDM Console and select Rename.

Edit the hostname value and click OK to automatically initiate a task.

Adjust the task settings as needed in the Task Editor (e.g. Write Filter Policy Setting).

Click OK.

Shadowing devices 39

Capturing and deploying connections

To capture connections:

Double-click the _Pull Connection Configuration template to open the Template Editor.

Use the check boxes to indicate which connection settings to capture.

In the Save result as template field, enter a name for the result template that will be created to store the captured connections.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired device.

Click OK to apply the task to the device.

The connections will be captured and stored in a new template with the name you specified in the

Save result as template field.

To deploy captured connections:

▲

Drag and drop the result template of a _Pull Connection Configuration task onto the desired devices.

Cloning and deploying settings

To clone settings:

Double-click the _Clone Settings template to open the Template Editor.

Use the check boxes to indicate which settings to clone.

In the Save result as template field, enter a name for the result template that will be created to store the cloned settings.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired device.

Click OK to apply the task to the device.

The settings will be cloned and stored in a new template with the name you specified in the Save result as template field.

To deploy cloned settings:

▲

Drag and drop the result template of a _Clone Settings task onto the desired devices.

Applying custom settings

To apply custom settings:

Double-click the _Apply Settings template to open the Template Editor.

Click the Edit button.

Use the check boxes to indicate which settings to edit.

Configure individual settings as desired.

NOTE: The settings available to configure may vary by operating system type and version.

40 Chapter 5 Device management

NOTE: When configuring Time Settings, the values available for WES 2009 and XPe devices are unified with those available for WES 7 devices. There are 97 values in all. Some may not be supported by WES 2009 or XPe devices. Also, not all values on WES 2009 and XPe are supported by HPDM templates and tasks.

NOTE: Firefox Browser Settings are only available for HP ThinPro 4.1 and earlier versions.

NOTE: Printer Settings are only available with HP ThinPro. Only configure printer settings after cloning.

The “Address” column and “Port” column can be edited under these circumstances:

●

When the Type value is Network, Address and Port can be edited.

●

When the Type value is LPT or COM, Port can be edited.

●

When the Type value is USB, nothing can be edited.

Once the settings are configured, navigate to the Summary page. This lists all settings that will be changed by this template.

If the changes are correct, click Finish to go back to the Template Editor.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Managing files and registry settings

The _File and Registry template consists of a customizable combination of subtasks for managing files and registry settings on devices.

The following subtasks are available:

●

Capture Files—See Capturing files on page 42 .

●

Deploy Files—See

Deploying files on page 42

●

Delete Files—See Deleting files on page 43

●

Registry—See

Managing device registry settings on page 43

●

Command—See

Remotely executing commands on page 44 .

●

Pause—See

Pausing a _File and Registry task on page 45

●

Program Record—See

Adding or removing program records on page 45 .

●

Script—See Running a script on page 46 .

To customize a _File and Registry template:

Double-click the _File and Registry template to open the Template Editor.

Add, Edit, Delete, and rearrange subtasks Up and Down as necessary.

Click Save as to name and save the template for later use.

You can also merge two or more _File and Registry templates to combine the subtasks from them into one template.

To merge _File and Registry templates:

Managing normal thin clients 41

Right-click on a _File and Registry template, and select Merge.

Click another _File and Registry template, and then click OK.

Enter a name for the merged template when prompted.

Capturing files

To capture files from devices and save them to the Master Repository:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Capture Files subtask, and then click OK.

In the Capture Files Editor, specify the path of the file or folder to transfer. Additional lines can be added by clicking Add.

The wildcards * and ? are supported in the lowest level of the path or filename. See the following examples.

a* a?

Specifies all files that start with the letter “a” and are followed by any number of characters.

Specifies all files that start with the letter “a” and are followed by only one other character.

Specifies all files that end with the letter “a” and are preceded by any number of characters.

Specifies all files that end with the letter “a” and are preceded by only one other character.

Specify the target path where you want to store the captured files in the Master Repository.

TIP: The target path field accepts parameters that send files captured from different devices

(during a single task) to different folders.

Select the Overwrite if exists option if desired.

Click OK when you are finished specifying files.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Deploying files

To deploy files to devices:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Deploy Files subtask, and then click OK.

Add files to transfer by clicking Add from local or Choose upload.

Click OK when you are finished specifying files.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

42 Chapter 5 Device management

Deleting files

To delete files from devices:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Delete Files subtask, and then click OK.

Add files or folders to delete. Each line has the following options:

●

File or Folder Name—Enter the file or folder name to delete. The wildcards * and ? are also supported.

●

Path On Device—Enter the path on the device where the file or folder is located.

●

Delete Recursively—Set this option to Yes if you want to delete all files or folders that match the pattern entered in File or Folder Name in all subdirectories under the Path On

Device. If set to No, subdirectories will not be affected.

Click OK when you are finished specifying files.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Managing device registry settings

You can manage device registry settings in the following ways:

●

Cloning registry settings on page 43

●

Adding, editing, and deleting registry settings on page 44

Cloning registry settings

To clone registry settings from a device:

Double-click the _Get Registry template to open the Template Editor.

Click Add, enter the name of the registry node from which you want to clone settings (such as desktop for desktop settings), and then click OK. The node will appear on the Registry tab of the Template Editor.

In the Save result as template field, enter a name for the result template that will be created to store the cloned registry settings.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired device.

Click OK to apply the task to the device.

The registry settings will be cloned and stored in a new template with the name you specified in the

Save result as template field.

TIP: You can view the cloned registry settings by double-clicking the new template, double-clicking the Registry subtask, and then expanding the registry node in the Registry Tree.

Managing normal thin clients 43

Adding, editing, and deleting registry settings

To add, edit, or delete registry settings:

If you want to use a previously generated result template from a _Get Registry task, double-click that template, and then double-click the Registry subtask.

If you want to create a new template, double-click the _File and Registry template to open the

Template Editor, and then click Add. Select the Registry subtask, and then click OK.

Configure the registry settings in the editor as necessary using the following methods:

●

Use the Registry Tree to navigate the registry node and add, rename, or delete registry keys and values.

●

Use the Registry Settings pane to add or delete values from the selected registry key.

●

Use the Action to Perform pane to add or delete a registry key. If you have modified the key's values individually in the Registry Settings pane, the options in this pane will be greyed out.

●

Click Import Registry File to import registry settings.

Click OK when you are finished editing registry settings.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Remotely executing commands

You can remotely execute commands on a device using the _File and Registry template. In this context, a command is anything executable in the device’s operating system. This includes the following:

●

Applications

●

DOS batch files

●

Windows scripts

IMPORTANT: You can enter any command; however, HP recommends that these commands be tested on a device first.

To remotely execute commands on a device:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Command subtask, and then click OK.

In the editor, enter the command in the Command column.

TIP: The Windows environmental variable PATH might be different on each device, so it is important to enter the full path for each command to make sure it can be found on the device.

For example, to execute xxx.exe in the directory C:\Program Files, enter the command as C:

\Program Files\xxx.exe.

In the Execute After Reboot column, select Yes if the device should reboot before the command is executed.

44 Chapter 5 Device management

In the Wait column, select Yes if the command has to wait for the previous command to finish before executing.

If you want to add more commands, click Add.

Click OK when you are finished editing registry settings.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

10.

Click OK to apply the task to the devices.

Remotely executing Windows scripts

Windows Script Host is a comprehensive scripting infrastructure that provides the scripting engines

Microsoft Visual Basic Scripting Edition and Microsoft Jscript. These engines can be embedded into

Windows applications to make it easier to script Windows applications.

For more information on how to write Windows scripts, go to http://www.msdn.microsoft.com

and search for windows script.

To run Windows scripts as a command using HPDM:

▲

Add wscript before the script name you want to run.

NOTE: wscript.exe is located in C:\Windows\system32.

Pausing a _File and Registry task

You can pause a _File and Registry task to wait for certain events such as a system reboot.

To add a Pause subtask to a _File and Registry task:

In the Template Editor of a _File and Registry template, click Add, select the Pause subtask, and then click OK.

Specify the pause duration, and then click OK.

Adding or removing program records

To add or remove program records:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Program Record subtask, and then click OK.

In the Program Record Editor, click Add.

Specify the action type (add or remove).

Input the publisher, version, and comments if necessary.

Click OK when you are finished editing program records.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Managing normal thin clients 45

Running a script

To run a script on a device:

Double-click the _File and Registry template to open the Template Editor.

Click Add, select the Script subtask, and then click OK.

In the editor, enter the script content.

IMPORTANT: HPDM supports only batch script on Windows and only shell script on Linux.

For Windows platforms only, specify the path to start the script in if necessary.

For Windows platforms only, specify the user account to run the script for if necessary.

Click OK when you are finished editing the script.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Enrolling certificates with SCEP

To enroll certificates with SCEP:

Double-click the _Enroll Certificate with SCEP template to open the Template Editor.

Enter the URL for enrollment and the challenge password.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired device.

Click OK to apply the task to the device.

Managing PCoIP zero clients

Capturing connections

To capture connections from a PCoIP zero client:

Double-click the _Capture Connections template to open the Template Editor.

In the Save result as template field, enter a name for the result template that will be created to store the captured connections.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired device.

Click OK to apply the task to the device.

The connections will be cloned and stored in a new template that with the name you specified in the

Save result as template field.

46 Chapter 5 Device management

Deploying connections

To deploy connections to PCoIP zero clients:

Double-click the _Deploy Connections template or the result template of a _Capture Connections task to open the Template Editor.

If necessary, select the connection type and set the values.

Click Save as, enter a name for the new template, and then click OK. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Updating firmware

To update firmware on PCoIP zero clients:

Select Template > Import > PCoIP firmware from the HPDM Console menu.

Click Browse to choose a firmware file (.all), and then click Import.

Click Generate, and then wait until the template is created successfully. The template is added to the Task Templates tab of the task pane.

Drag and drop the template onto the desired devices.

Click OK to apply the task to the devices.

Managing PCoIP zero clients 47

6 Imaging operations

HPDM can be used to capture an image from a device and deploy it to any number of similar devices.

An image is a binary file containing all the data from a device’s flash storage.

IMPORTANT: HPDM will not deploy images to devices that are not licensed for the operating system contained in the image.

TIP: There is no license check for HP ThinPro or HP Smart Zero Core, so those operating systems can be interchanged as long as there is enough disk space.

For information about imaging support on different operating systems, see

Imaging support matrix on page 49 .

To learn more about the different imaging methods available with HPDM, see the following sections:

●

Imaging without PXE on page 50 (recommended)

●

Imaging with PXE on page 52

48 Chapter 6 Imaging operations

Imaging support matrix

The following table describes which operating systems and HP thin clients are supported for each imaging method.

Table 6-1 Imaging support matrix

File-based capture

Disk-based capture

File-based deployment

Disk-based deployment

PXE imaging

WES 8 t610

WES 7 t820, t620, t610, t510, t505, t5740e, t5570e, 6360t, mt41, mt40, 4320t

WES 2009 t610, t510, t505, t5740, t5570, gt7720

WES 2009

6360t, t5400, 4320t

Windows XPe t5740, t5730, t5630

HP ThinPro 4 t620, t610, t510, t505, t5745, t5565

HP ThinPro 3 (x86) t5745, t5735, t5565, t5545, t5145, gt7725

HP ThinPro 3 (ARM) t5325

HP Smart Zero Core (x86) t620, t610, t510, t5565z

HP Smart Zero Core (ARM) t410, t5335z

Windows Embedded CE 6.0

t510, t5550, t5540, t5530

√

IMPORTANT: Complete image version checking is not available for PXE imaging (for example,

Windows XPe version 5.1.502 is compatible with BIOS version 786A1 but not with another BIOS version).

IMPORTANT: Drivers will be missing when deploying a WES 7 or WES 8 image captured from a different HP thin client model. For example, an image captured from a t610 will not work if deployed to a t5570e.

Imaging support matrix 49

IMPORTANT: PXE imaging does not work with the default HPDM Agent in an HP ThinPro 3 image due to some folder name changes. Please update the HPDM Agent to the latest version before attempting PXE imaging.

NOTE: File-based imaging is the current method used by HPDM for WES imaging. The original imaging method used by HPDM in version 4.4.2 and prior was disk-based imaging.

NOTE: PXE imaging is not supported on the 6360t, t5400, or 4320t because the boot order change tools are unavailable.

Imaging without PXE

Imaging without PXE is the recommended method of imaging with HPDM and requires that the

HPDM Agent on the target device is running when the imaging task is sent. The benefit of imaging without PXE is that an HPDM Gateway is not required to be installed in the same subnet as the target devices.

TIP: For WES, make sure that the devices can access the Master Repository’s shared folder and have permission to write. The Group Policy might affect write permissions if the shared folder to be accessed is in a domain.

Capturing an image without PXE

To capture an image without PXE:

Select the Task Templates tab in the task pane, and then double-click on the _Capture Image template.

In the Template Editor - Imaging dialog box, enter a name in the Image Name field for the captured image that will be stored in the Master Repository, and then enter information in the

Description field for the captured image.

If the device uses a wireless network, select Cached Imaging.

NOTE: If the Cached Imaging option is selected, it requires enough free disk space on the device to cache the captured image.

Click the Save as button, enter a name for this template, and then click OK. A new template will appear in the task pane.

Drag and drop this template onto a device in the device pane. The Task Editor dialog box will appear.

In the Save result as template field, enter a name for the result template that will be automatically created to enable you to apply the captured image to other devices.

Click OK to apply the task to the device immediately. When the task is sent, a result template will be created with the name you designated. Its initial status will be “Transferring.”

When the HPDM Agent on the device receives the task, the device will display a warning message indicating that the device will restart in 30 seconds. After the device restarts, a capture utility will copy the content of the flash storage to the Master Repository.

NOTE: A WES image is stored as an .ibr file, and an HP ThinPro or HP Smart Zero Core image is stored as a .dd.gz file.

The device will reboot after capturing has completed.

IMPORTANT: DO NOT turn off the device during this procedure!

50 Chapter 6 Imaging operations

The device will then reboot again.

10.

The task pane in the HPDM Console will continue to indicate that the task is processing. The captured image is being compressed. After the task is finished and the checksum of the captured image is verified, a new template will appear in the Task Templates tab of the task pane with the name you specified.

11.

You can now use this template to apply the captured image to other devices by dragging and dropping it onto devices in the device pane or folders in the device tree.

You can view information about the image associated with the template by double-clicking on the name of the template to display the Template Editor dialog box. This will display the name and OS type of the image. Click the View Details button, and detailed information of the image will appear.

Preserved settings during an image capture without PXE

Table 6-2 Preserved settings during an image capture without PXE

Operating system Preserved settings

WES 8

WES 7

WES 2009

HP ThinPro

HP Smart Zero Core

All settings from the source device are preserved on both the source device and the captured image except the hostname, network settings, domain settings, and write filter status.

All settings from the source device are preserved on both the source device and the captured image except the hostname and network settings.

TIP: For WES 7 and WES 2009, if the source device was joined to a domain prior to having its image captured, then domain membership will be lost after capturing the image. It is recommended to remove the source device from any domain prior to capturing the image. There is also a known issue where the Group Policy that controls the domain password complexity will affect local user accounts, resulting in the user requirement to change the password to meet a more strict criteria.

Deploying an image without PXE

There is not a preset template for deploying an image without PXE, but one can be created by capturing an image or by importing an existing image file.

To deploy an image without PXE:

Create a deployment template by capturing an image without PXE (see Capturing an image without PXE on page 50 ).

—or—

From the menu, click Template > Import > Image Files > to deploy without PXE, and the wizard will automatically create a deployment template.

Double-click on the deployment template to open the Template Editor.

Click the View Details button to view detailed information about the image package.

If the device uses a wireless network, select Cached Imaging.

NOTE: If the Cached Imaging option is selected, it requires enough free disk space on the device to cache the image file.

NOTE: With cached mode, HPDM only supports deploying .ibr images to WES devices or .dd.gz images to HP ThinPro devices.

Imaging without PXE 51

If you want to deploy an image to a device that is a different hardware platform from the source device, select Allow Cross Platform Imaging. This option only applies to WES, and you need to make sure the image can work well on the target device.

Click the Save as button to save the template with a new name.

Drag and drop the template onto the devices to which you want to deploy the image. The Task

Editor dialog box will appear, allowing you to edit the same options you were presented with in the Template Editor.

Click OK to deploy the image to the devices.

NOTE: There will be an automatic BIOS update during a Deploy Image task to install WES7 SP1 on the t5740 or t5740e. The factory BIOS version is 1.03 on the t5740 and t5740e, and WES7 SP1 requires version 1.04.

Preserved settings during an image deployment without PXE

Table 6-3 Preserved settings during an image deployment without PXE

Operating system Preserved settings

WES 8

WES 7

WES 2009

HP ThinPro

HP Smart Zero Core

●

Write filter status

●

Hostname

●

Network settings

●

Terminal Services license

●

Windows activation license (WES 8 only)

●

Hostname

●

Network settings

Imaging with PXE

Imaging with PXE requires an HPDM Gateway (which includes a PXE server) to be installed in the same subnet as the target devices. The benefit of imaging with PXE is that the device’s operating system is not required to be running during an image deployment, meaning you can deploy an image to a device with a corrupted operating system.

TIP: Some additional configurations might be required for PXE imaging. If you experience problems with PXE imaging, see

Configuring your environment for PXE imaging on page 53 .

Capturing an image with PXE

To capture an image with PXE:

Select the Task Templates tab, and double-click the _PXE Capture template.

Input an image name and a description.

Click Save as to save the template.

A new PXE Capture template will be listed in the Task Templates tab.

Drag the template onto a device, and then input a result template name. Click OK to send this

PXE Capture task to a device.

52 Chapter 6 Imaging operations

When the task is sent, a result template will be created with the name you designated. Its initial status will be “Transferring”.

After the task is finished, the result template is valid and can be used to send tasks.

NOTE: An image captured for PXE imaging is always in the .dd.gz format, regardless of the operating system.

Deploying an image with PXE

There is not a preset template for deploying an image with PXE, but one can be created by capturing an image or by importing an existing image file.

To deploy an image with PXE:

Create a deployment template by capturing an image with PXE (see

Capturing an image with

PXE on page 52 ).

—or—

From the menu, click Template > Import > Image Files > to deploy using PXE, and the wizard will automatically create a deployment template.

Drag the deployment template onto a device.

NOTE: PXE deployment supports deploying .dd.gz, .dd, .img, or .hpimg images.

NOTE: If you want to deploy an image to a device that is shut down, the device must support being woken up and be set to “network boot first” in the BIOS.

Configuring your environment for PXE imaging

The following sections discuss some configurations that might be necessary for PXE imaging:

●

Configuring a DHCP server for PXE imaging

●

Configuring routers for PXE imaging

●

Configuring BIOS settings on legacy Neoware devices for PXE imaging

Configuring a DHCP server for PXE imaging

This section describes how to configure a DHCP server for PXE imaging. The DHCP server is used the PXE boot ROM to retrieve basic networking information.

The DHCP server is installed on a different machine from the HPDM Server

If problems occur during PXE imaging, the DHCP server might need to be checked for certain settings that conflict with PXE. However, on most networks, these issues should not occur.

To configure the DHCP server:

Make sure that the DHCP server has not been previously configured for a PXE bootstrap.

Make sure that DHCP options 43 and 60 are not set.

The DHCP server should then be ready to be used with PXE.

The DHCP server is installed on the same machine as the HPDM Server

If the DHCP server is installed on the same machine as the HPDM Server, it requires some manual configuration.

Imaging with PXE 53

These instructions assume the following:

●

The network is already configured using DHCP.

●

The DHCP server has not been previously configured for a PXE bootstrap.

●

There are no other TFTP servers running on the same network.

To configure the DHCP server:

Make sure that DHCP option 43 is not set.

Add DHCP option 60 by doing the following: a.

From the Windows Start menu, select Start > Run.

TIP: In Windows Server 2012, right-click the lower-left corner of the desktop and select

Run.

Type Cmd and click OK to open a Command Prompt.

Type netsh and press the Enter key.

Type dhcp and press the Enter key.

Type server \\<server_name> (using the UNC name for the server).

—or—

Type server <ip_address> (using the IP address of the server).

A dhcp server > prompt appears in the command window.

Type add optiondef 60 <name of your choice> STRING 0 and press the Enter key.

Type set optionvalue 60 STRING “PXEClient“ and press the Enter key.

To confirm that the settings are correct, type show optionvalue all and press the

Enter key.

Add DHCP option 201 by doing the following: a.

At the dhcp server > prompt, type add optiondef 201 <name of your choice>

STRING 0 and press the

Enter key.

Type set optionvalue 201 STRING ‘<HPDM_Gateway_IP_Address>’ ‘40003’ and press the Enter key.

NOTE: The <HPDM_Gateway_IP_Address> is the address of the server running the

HPDM Gateway service. This command must be written exactly as shown above, including the single quotes and single space, as shown in the following example: set optionvalue 201 STRING ‘192.168.1.100’ ‘40003’ c.

To confirm that the settings are correct, type show optionvalue all and press the

Enter key.

The DHCP server should then be ready to be used with PXE.

Configuring a Linux DHCP server for PXE imaging

Edit the DHCP server configuration file /etc/dhcpd.conf. Add the following lines to the beginning of the file exactly as shown:

54 Chapter 6 Imaging operations

ddns-update-style ad-hoc;

Authoritative;

Option NDM code 201 =string;

Option vendor-class-identifier “PXEClient”;

Option NDM “‘<HPDM_Gateway_IP_Address>’ ‘40003’”;

NOTE: The <HPDM_Gateway_IP_Address> is the address of the server running the HPDM

Gateway service. This command must be written exactly as shown above, including the double quotes, single quotes, and single space, as shown in the following example:

Option NDM “‘192.168.1.100’ ‘40003’”;

Restart dhcpd to use the new configuration.

Configuring routers for PXE imaging

For PXE imaging to function properly, any network that uses DHCP and has multiple subnets should have an IP helper configured in the router that is between any devices that require a dynamic IP address and the DHCP server. The router will need to be configured to have an additional IP helper address point to the HPDM Gateway.

The following example uses a Cisco router:

Enter Global Configuration mode.

Type ip forward-protocol udp 67 and press Enter .

Type ip forward-protocol udp 68 and press Enter .

Type ip helper-address <DHCP_Server_IP_Address> and press Enter .

Type ip helper-address <HPDM_Gateway_IP_address> and press Enter .

NOTE: The above IP addresses should be entered without the < or > characters.

Configuring BIOS settings on legacy Neoware devices for PXE imaging

Before you can capture or deploy an image with PXE on legacy Neoware devices, you must make sure that the source and target devices have their BIOS settings configured correctly.

To configuring BIOS settings on legacy Neoware devices for PXE:

Turn on the device and hold down the Delete key to display the CMOS Setup Utility screen.

Select Advanced BIOS Features and set the following:

First Boot Device [LAN]

Second Boot Device [HDD-0]

Press the Esc key to return to the initial screen, and then select Integrated Peripherals > VIA

OnChip PCI Device.

Make sure Onboard Lan Boot ROM is set to [Enabled].

Press the F10 key, press the Y key, and then press Enter to save the settings.

Imaging with PXE 55

7 Repository management

HPDM uses a Master Repository and one or more Child Repositories to store the files needed for its tasks. The Master Repository holds all files deployed by HPDM, while a Child Repository can hold either all or a subset of the files held in the Master Repository. Each repository is a file server to which HPDM will connect using either standard FTP, the encrypted equivalents SFTP and FTPS, or a

Shared Folder.

By default, the Master Repository syncs the relevant files to the Child Repositories automatically when a new task is started.

Initializing from wizard

You will be prompted by a wizard to help you initialize the repository system when you start the

HPDM Console for the first time.

The wizard consists of two pages:

●

Protocol Settings

●

Master Repository Configuration

Selecting the file protocol to use

To select the file protocol HPDM should use:

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Protocols.

In the Protocol Configuration dialog box, establish the protocol and port you wish to use.

The protocol settings will be applied to all repositories, including the Master and the Child

Repositories, and HPDM will only use the protocols to access the repositories.

Configuring the Master Repository

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, select the Master Repository and click Edit.

In the Repository Editor dialog box, configure the Repository Name, Server Address, Username,

Password, and Path settings.

NOTE: Paths specified above must point to the same location you configured for the Master

Repository Controller during installation. For example, you put c:\ftproot\HPDM during installation, and for FTP you access this folder by ftp://IP/HPDM, for Shared Folder you access it by \\IP\HPDM, so here you should input HPDM for the Path value of the FTP and the

Shared Folder.

56 Chapter 7 Repository management

Click Test if you want to test the connections you've configured

NOTE: The tests are performed before changes are saved anyway.

Click OK.

If the address of the Master Repository was changed, the HPDM Server will drop the current connection and try to connect to the Master Repository Controller at the new address.

NOTE: The HPDM Server will need time to establish the connection to the Master Repository

Controller. Wait for a while before doing repository-related operations such as managing content.

Configuring the Child Repositories

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Add.

In the Repository Editor dialog box, configure the Repository Name, Server Address, Username,

Password, and Path settings.

Click Test if you want to test the connection to the FTP server or the shared folder before saving.

NOTE: The test is performed before changes are saved anyway.

Click OK.

Deleting Child Repositories

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, select a Child Repository.

Click Remove, and then click Yes to confirm.

Exporting repositories

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Export.

Browse to the location where you want to save the repository.

Click the Export button.

Importing repositories

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Import.

Browse to the location where the repository you want to import is located.

Click the Import button.

Configuring the Child Repositories 57

Synchronizing repositories

TIP: It is not required to manually synchronize repositories or to schedule an automatic synchronization. The relevant files in the Master Repository are automatically synced to the Child

Repositories when a task is started.

To manually synchronize all content to all Child Repositories:

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Sync.

In the Synchronization dialog box, click Sync.

Click Yes to confirm.

To schedule a repeated automated synchronization:

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Sync.

In the Synchronization dialog box, select the Enable schedule synchronization checkbox.

Configure the options and schedule as necessary.

Click Save.

Synchronization, whether manual or automatic, is done in the background. After completion, the Last

Time Synchronized column in the Repository Management dialog box will be updated.

Content management

To view the contents of the Master Repository:

Select Tools > Repository Management from the HPDM Console menu.

In the Repository Management dialog box, click Content.

Viewing detailed payload information

To view detailed payload information:

▲

In the Content Management dialog box, select a category (except Files Captured) in the left panel, then double-click an item in the right panel. A dialog box will appear to display detailed payload information.

Deleting contents from the Master Repository

To delete contents from the Master Repository:

▲

In the Content Management dialog box, select an item in the right panel, then click the Delete button. A confirmation message will appear. Click Yes, and the payload will be deleted.

NOTE: The built-in contents can’t be deleted.

58 Chapter 7 Repository management

Downloading contents from the Files Captured category

To download contents from the Master Repository:

In the Content Management dialog box, select an item in the Files Captured category, then click the Download button.

Browse to the location where you want to save it. The content will be downloaded to the local machine.

Repository mapping

HPDM automatically maps each device to the nearest and most convenient repository. This allows the administrator to send tasks to a large number of HPDM Agents and have the device connect automatically to a repository to find the information or applications it may need to perform the task.

The payload required for the task will be synchronized automatically before the task is sent to the target devices.

To access the Repository Mapping dialog box:

Select Tools > Repository Management from the HPDM Console menu.

Click Mapping.

Batch mapping

You can choose to map devices in a batch by their master HPDM Gateway or subnet address by selecting the corresponding radio button. You can view all mapping results by deselecting the Show exceptions only checkbox.

To change the mapping for an HPDM Gateway or subnet address, right-click on it and select one of these options from the pop-up menu:

●

Auto Map—Automatic mapping (factory default settings). The HPDM Server assigns a repository to each HPDM Gateway or subnet address depending on the IP address.

●

Use Master—Use the Master Repository.

●

Use Specified—Choose a repository from a pop-up list for the specified HPDM Gateway or subnet address.

NOTE: An administrator can change the mapping settings of a device or an HPDM Gateway or subnet address at any time.

NOTE: HPDM will automatically map any new device added to the network.

Per device mapping

You can define exception devices for which you want to use a different repository than the one used for batch mapping by adding devices from a filter and assigning them a specified repository.

See

Filtering devices on page 37 for details about filters.

Repository mapping 59

8 Security management

There are two forms of security management in HPDM: User Management and Authentication

Management.

User management

Each user account can have customized permissions, according to their level of need. These are assigned through the user groups system.

To view the User Management dialog box:

▲

From the HPDM Console’s menu bar, click Tools > User Management.

Adding users

In the User Management dialog box, click Add to add a new user. The Create New User dialog box will appear.

Enter a Username for the new user and specify a Password. Click OK to create the new user.

This user name can be used to log in to the HPDM Console the next time the HPDM Console starts.

See

Assigning users to groups on page 60

to add the new user to a user group.

NOTE: The user must be added to a group before it has any permissions to use HPDM.

NOTE: Multiple HPDM Consoles cannot log on to the HPDM Server with the same username at the same time.

Deleting users

In the User Management dialog box, select a user from the list in the Users tab.

Click Delete, and then click Yes to confirm.

Assigning users to groups

In the User Management dialog box, double-click a user from the list in the Users tab.

Select the Member Of tab.

Click Add to add the user to a new group, or click Remove to remove the user from the selected group.

Changing a user's password

In the User Management dialog box, right-click on a user from the list in the Users tab.

Select Change Password from the pop-up menu.

60 Chapter 8 Security management

Enter the New Password for the user, and then re-enter it in the Confirm Password field.

Click OK to finish.

NOTE: When you log in as root for the first time, it is strongly recommended that you change the password from the default.

Assigning Security Filters to Users

In the User Management dialog box, double-click a user from the list in the Users tab.

Select the Filter tab.

Click Add to add the filter to this user, or click Remove to remove the security filter from this user.

Adding a group

Groups can be used to control user permissions in HPDM.

In the User Management dialog box, select the Groups tab.

Click Add to add a new group. This group can now be assigned a set of permissions, and then users can be assigned to this group.

Assigning permissions to groups

In the User Management dialog box, right-click on a group from the list in the Groups tab.

Select Properties in the pop-up menu.

Select the Privileges tab.

Select the permissions you wish to assign to the group.

Click OK to finish.

Assigning users to groups

In the User Management dialog box, right-click on a group from the list in the Groups tab.

Select Properties in the pop-up menu.

Select the Users tab.

Use the Add and Delete buttons to modify the members of this group.

Click OK to finish.

Assigning security filters to groups

In the User Management dialog box, double-click on a group from the list in the Groups tab.

Select the Filter tab.

Click Add to add the filter to this group, or click Remove to remove the security filter from this group.

User management 61

Deleting groups

In the User Management dialog box, select a group from the list in the Groups tab.

Click the Delete button, and then click Yes to confirm.

User authentication with LDAP and Active Directory

Users and groups in an Active Directory, or other LDAP servers, can be used to log in to HPDM. This allows reuse of existing login accounts and simplifies the management of who has administrative privileges with HPDM.

Configuration

To configure a connection to a LDAP Server:

From the HPDM Console’s menu bar, click Tools > Configuration.

In the Configuration Management dialog box, select User Authentication in the left pane.

In the Host field, type the LDAP server hostname or IP address. If an encrypted connection will be used, the LDAP server must be specified by the hostname.

Adjust the Port, if necessary. Port 389 is the most common port with TLS or Unencrypted LDAP connections. Port 636 is the port commonly used for a SSL LDAP connection.

Select an Encryption type.

If a TLS or SSL encryption is in use, a Host Key must be specified. Do one of the following:

▲

Click Get Key From Host. A connection will be created to the LDAP server, and the Host

Key will be saved.

—or—

▲

Click Import From File. Browse to the Host Key certificate file (in one of the following formats):

●

Key Export File: Host keys can often be exported to a file from the LDAP server. For the Microsoft Active Directory/IIS platform, this Export File can be obtained from http://<your-ldap-server>/certsrv/certcarc.asp.

●

Java Keystore: A hpdmcert.key file from a previous HPDM installation, or other Java

Keystore file, can be imported.

In the Server Type section, choose a LDAP server type from the Type menu.

Active Directory: Specify the Active Directory Domain. Only a single Domain is supported.

Generic LDAP:

●

Specify the Base DN. A Base DN (Distinguished Name) is required to connect to the

LDAP Server. Please refer to your LDAP server documentation for further details about the Base DN.

Examples of Base DNs:

62 Chapter 8 Security management

◦ dc=testnet,dc=com

◦ o=company,c=US

●

Specify the RDN Attribute. The RDN (Relative Distinguished Name) attribute is the

LDAP attribute that specifies the login name of the user. Common values for this include sAMAccountName (Active Directory), UID, and CN.

Configure a Search User. This Search User will be used in two situations: by the Import Users and Groups dialog box to browse the LDAP Server, and to dynamically determine the members of an imported Group. Unless the LDAP supports anonymous search, a search user must be specified. Leave the Username and Password blank to use the anonymous user.

This Username should be specified as a Distinguished Name.

Active Directory Note: The Distinguished Name uses the LDAP CN attribute instead of the regular login name. To determine the LDAP CN, on the Domain Controller, open Active Directory

Users and Computers, and double-click the search user. On the General tab of this Properties window is shown the Display Name. This Display Name is the LDAP CN.

For example, a Display Name of “HPDM search user” in the Users directory of the domain

“testnet.com”, the DN will be:

CN=hpdm search user,CN=Users,DC=testnet,DC=com

Finally, test the configuration by clicking the Test button. When the configuration for the LDAP server has been completed successfully, this test will pass.

Importing users and groups

Now that the LDAP server has been configured, Users and Groups must be imported. This Import process tells HPDM which LDAP users are permitted to log in, and what their privileges are once they do so.

To open the Import Tool:

From the HPDM Console’s menu bar, click Tools > User Management.

Click the Import from LDAP button.

The Import Users and Groups dialog box allows a User or Group to be located via Browse and

Search. The properties of a LDAP object can be evaluated with the Show Attributes button. Users and Groups can be added and subsequently imported.

To browse for a User or Group:

The Import Users and Groups dialog box opens in Browse mode. A tree of LDAP objects is shown in the left side of the dialog box.

Directories can be expanded by clicking the Plus button to the left of a Directory.

Some places in the LDAP tree may have many results. If so, a blue Show 20 more entry will be present. Click Show 20 more to show more results.

To search for a User or Group:

Click the Search tab in the upper left of the Import Users and Groups dialog box.

The Base DN is the starting point from which the search will be run. All searches will be done recursively from this origin.

The Query allows the specification of what to search for. It contains 3 parts: the Attribute, the

Search Value, and the Comparison between the two.

User management 63

The Attribute, on the left side of the query, offers several common attributes to search on. If the desired search attribute is not present, type the attribute into this field.

The Search Value, on the right side of the query, is what is being searched for. An asterisk,

*, can be used as part of the Search Value. This permits searching when the full Search

Value is unknown. Example: Searching Attribute UID with an Equals comparison for Value

*[email protected] will match all users with a UID that end with [email protected].

The Comparison, in the middle of the query, offers several ways to compare the value of the attribute to what you are searching for.

●

The Equals comparison, =, will find LDAP objects that are equivalent to the search value.

●

The Greater than or Equals comparison, >=, will find LDAP objects with an attribute value that is numerically larger than the search value.

●

The Less than or Equals comparison, <=, will similarly find LDAP objects with an attribute value that is numerically smaller than the search value.

●

The Similar to comparison, ~=, permits searching for attribute values that are similar to the search value.

●

Finally, the Not Equals comparison, !=, permits searching for attribute values that are not equivalent to the search value.

Finally, press the Search button. Results will appear in the Search tree to the left. See the procedure To browse for a User or Group earlier in this section for more information about browsing the search results.

Adding a User or Group to be Imported:

Locate the User or Group, either by Browse or Search.

Add the User or Group using one of the following methods:

●

Double-click the User or Group.

—or—

●

Click the User or Group and click the Add button near the bottom left of the dialog box.

The User/Group should now be on the right side.

NOTE: The Users and Groups are not imported until the Import Button in the bottom right is clicked.

Be sure to click the Import button when you are finished importing Users and Groups.

Removing a User or Group from being Imported:

Select a User or Group on the right side of the Import Users and Groups dialog box.

Click the Remove button.

Examining a User or Group:

Click a User or Group.

Click the Show Attributes button.

If desired, this object can be added to the User/Group to Import list by clicking the Add button.

64 Chapter 8 Security management

Import Users or Groups:

Locate the Users or Groups with Browse or Search.

Add the User or Group.

Click the Import button in the lower right corner. The imported Users and Groups will now be visible in the User Management dialog box.

If a Group has been imported, the privileges of the group must be assigned. Please see

Assigning permissions to groups on page 61 .

Authentication management

Since the HPDM Server can discover and manage all HPDM Gateways and HPDM Agents on the network, a security problem may occur due to the improper usage of the HPDM Server. To overcome this, HPDM provides an authentication capability for the HPDM Gateways and the HPDM Agents to recognize a secure HPDM Server.

There are two tools for providing authentication: Key Management and HPDM Gateway Access

Control. These are accessed by selecting Tools > Authentication Management in the HPDM

Console’s menu bar.

Key management

An Authentication Key is a plain text password which is input on the HPDM Console. The key will be passed to the devices during the key update process. The devices will check the key passed by

HPDM Server when executing tasks.

To update the current Authentication Key:

Select Tools > Authentication Management > Key Management in the HPDM Console’s menu bar to display the Authentication dialog box.

Enter your user Password then click OK. The Key Management window will appear.

Click the Update Current Key button to display the Update Key dialog box.

Enter the new Password (i.e. the Authentication Key) and specify the Expire Interval (number of days).

Click the OK button.

NOTE: Expire Interval is the time that the password (Key) keeps valid. If an HPDM Agent cannot contact an HPDM Gateway for key information before a specified time (Expiration Interval), the Key will expire, (i.e., no longer in use) and the HPDM Agent will revert to its initial key.

HP recommends that user passwords contain:

● at least eight characters

● letters of both upper and lower cases

● numbers and punctuations as well as letters

To export all Authentication Key(s):

Click the Export All Key(s) button in the Key Management window to display the Export dialog box.

Browse for a folder to save the current authentication key(s) as a *.ks file, then click the Export button.

Authentication management 65

The system will prompt you to create and confirm the KeyStore password.

In the Create KeyStore Password dialog box, enter a KeyStore Password and confirm the password in the Re-enter Password field.

Click the OK button.

To import Authentication Key(s):

Click the Import Key(s) button in the Key Management window to display the Import dialog box.

Browse for the exported *.ks file, then click the Import button.

The system will prompt you to enter the KeyStore password.

Enter the KeyStore Password then click the OK button.

Viewing the Key Update Log

To view the Key Update Log, click the View Update Log button in the Key Management window.

In the Key Update Log List you can view all the log times and events. You can remove all the logs by clicking the Clear All Logs button.

HPDM Gateway access control

The HPDM Server will maintain the acknowledge status of an HPDM Gateway which is specified by the user from the HPDM Console. When an HPDM Gateway is discovered by the HPDM Server, the

HPDM Gateway is set as Unknown status. The HPDM Server will not establish any connection with an HPDM Gateway nor receive any messages sent by the banned HPDM Gateway unless the HPDM

Gateway is acknowledged.

To control HPDM Gateway access manually:

Select Tools > Authentication Management > HPDM Gateway Access Control from the HPDM

Console’s menu bar to display the Authentication dialog box.

Enter your password then click OK. The HPDM Gateway Access Control window will appear.

Select an HPDM Gateway from the HPDM Gateway Access Control List, then click the

Acknowledge or Ban button to recognize or ban the selected HPDM Gateway.

NOTE: If the Manually control HPDM Gateway access option is unchecked, the HPDM Gateway with the Unknown status is regarded as Acknowledged. When this option is selected, the HPDM

Gateway with the Unknown status is regarded as Banned and you need to configure the status of the

HPDM Gateway manually.

66 Chapter 8 Security management

9 Report management

Adding a report template

To add a report template:

Select Tools > Report Management from the HPDM Console’s menu bar to display the Report

Management window.

Select one report type from the Report Types list, then click the Add button. A Set New Report

Template Name dialog box will prompt you to input a report template name.

Click OK to open the Edit Report Template window. In the Edit Criteria field, click the ... button to open the Choose Criteria Key window. Select a criteria key in the Candidate Criteria Key List.

After you have made the selection, click OK to return to the Edit Report Template window.

In the Edit Criteria field, select or enter the criteria conditions in the two drop-down lists.

Click Add to add the criteria into the Criteria List, or select an existing criteria, and then click Edit to renew the restricted condition.

Define operator and value for each criterion.

NOTE: The Report Template can contain several criteria and each criteria could have one of two kinds of relationships: Satisfy All Criteria or Satisfy Any Criteria. So you can select either of them to generate reports.

Click Generate Reports to generate the report according to the current criteria, or click Save to add these criteria to the named template.

NOTE: The modified criteria will not be saved in the template after generating a report. You need to click the Save button to save the modified criteria in the template.

Importing a report plug-in file

To import a report plug-in file:

Click Import in the Report Management window, then select a plug-in file (*.jar).

Click Import Plug-in File to import the file and return to the Report Management window. A new report type is added to the Report Types list.

You can remove a report type from the list by selecting it then clicking the Delete button. You will be prompted to confirm that you want to delete it.

NOTE: The imported report types can be deleted only if there is no template belonging to the reported type.

Generating a report using a report template

To generate a report using a report template:

Adding a report template 67

In the Report Management window, select a report type from the Report Types list and all the report templates belong to the selected type will be displayed in the Report Templates list.

Select a template from the list then click Edit, or double-click on the template to view the template's content.

Click Generate Report to preview the report.

Producing reports

HPDM enables you to print information about your devices and the tasks you have sent to them.

There are six types of report available:

Gateway Information, Device Information, Device Task

Report, Task Report, Task Status Report, and Task Status Log Report.

HPDM Gateway report

This report lists the basic asset information of the selected HPDM Gateways.

To create an HPDM Gateway report:

Select the HPDM Gateway systems for which you want a report.

Right-click on the selection and select Print Device Information ....

Device Information report

This report lists the basic asset information and last known online status for the currently selected devices.

To create a Device Information report:

Select the device systems for which you want a report.

Select File > Print Device Information from the HPDM Console menu.

Device Task report

This report is only available when a single device is selected. It lists each task that has been sent to the device with its status and the associated task log. Tasks that have been deleted will not be included.

You will be asked to specify whether you want to see tasks created by all administrator or just the tasks you created. You will also have the option to restrict the report to a specific time period.

To create a Device Task report:

Select the device system for which you want a report.

Select File > Print Device Task Report from the HPDM Console menu.

Select the appropriate options in the Device Task Report dialog and click Next >.

Task report

This report lists the description and status of all tasks that have not been deleted.

To create a Task report:

▲

Select Print Task Report ... from the File menu.

68 Chapter 9 Report management

Task Status report

This report lists information about a task's status.

To create a Task Status report:

▲

Select a task from the Device Task View dialog, right-click and select Print Preview > Status ....

Task Log report

This report lists information about a task's status log.

To create a Task Status Log report:

▲

Select a task from the Device Task View dialog, right-click and select Print Preview > Log ....

Producing reports 69

10 Status Walkers

HPDM has two integrated tools that monitor and record the performance of the devices: Status

Walker and Status Snapshot.

NOTE: The Status Walker has been deprecated and is no longer supported by HP. It is still provided as a tool for your use.

Status Walker

The Status Walker tool makes a list of all the IPs available and walks to them; it brings back their status information and displays it. This status report is made in real time. The information is stored in a database placed on the server.

NOTE: The Status Walker option is only available for Windows-based HPDM Gateways.

Creating a Status Walker

Display the Tools menu from the HPDM Console’s menu bar and select Status Walker. The

Status Walker dialog will appear.

Click Add to create a new walking schedule, or Edit to modify an existing one. The Schedule

Editor dialog box will appear.

Select the name of the scope to use in the Walk the Scope drop-down menu, or select Edit to define a new scope.

Selecting Edit will display the Scope Management dialog box which enables you to add, edit or remove scopes.

Click the Add button and enter a name for the new scope.

Click OK to display the Scope Editor dialog box.

Specify the IP address range in the Current Item fields, then click Add to add it to the list box on the left. Click OK when you have finished defining scopes.

Click Close in the Scope Manager dialog box to return to the Schedule Editor. The scope(s) you defined will be listed in the Walk the scope field ready for selection.

Select the Gateway to use.

Use the Schedule options to specify the time and frequency of the task.

Click OK.

The results of scheduled walking tasks will be displayed in the Walking Tasks pane at the bottom of the Status Walker dialog box.

Selecting a Finished walking task then clicking the View button will display the status of devices found.

Configuring the Status Walker

You can configure the Status Walker to suit your requirements as follows:

70 Chapter 10 Status Walkers

Select Tools > Configuration from the HPDM Console’s menu bar to open the Configuration

Management window.

Select the Status Walker Configuration item in the left-hand tree pane.

NOTE: You can display a short description of each option by clicking in the option field.

Enter a value for the Walking Group Size.

Define a value for Walking Timeout.

Click Apply to save the settings.

Click OK.

Status Snapshot

The Status Snapshot tool takes a snapshot of the network, that is, it creates a report of the devices’ status and stores it on the server to be displayed when the tool is opened. This tool does not work in real time. The Status Snapshot settings allow the administrator to schedule the walk and set the frequency.

Display the Tools menu from the HPDM Console’s menu bar and select Status Snapshot. The

Status Snapshot dialog box will appear.

Click Add to create a new status snapshot schedule, or Edit to modify an existing one. The

Schedule Editor dialog box will appear.

Schedule the status snapshot task by specifying its Frequency and the Start Time.

Click OK.

Click Close.

The results of the scheduled status snapshot tasks will be displayed in the Status Snapshot Tasks pane at the bottom of the Status Snapshot dialog box.

Selecting a Finished status snapshot task then clicking the View button will display information about the devices found.

Status Snapshot 71

11 HP FTP Software Component Browser

The HP FTP Software Component Browser provides a means to automate the process of leveraging software components from the HP public FTP site.

IMPORTANT: This features requires Internet access. If the system running the HPDM Console or

Master Repository Controller cannot access the Internet directly, you must first configure proxy settings. See

Configuring HP FTP proxy settings on page 73

for more information.

You can use the HP FTP Software Component Browser to generate task templates by downloading a component. The following component types are available:

●

Operating system images—Generate _Deploy Image templates

●

Applications—Generate _File and Registry templates

Generating task templates

To use the HP FTP Software Component Browser to generate task templates:

Start the HPDM Console and from the menu, select Template > Import > HP FTP Software

Component Browser.

The dialog will retrieve image and application component information from the HP FTP server.

You can use the Search function to filter the components. Select one item, then click the

Generate Templates button.

NOTE: If the HPDM Console or the Master Repository Controller has no direct access to the

HP FTP site, click the Proxy Settings link to configure proxy settings, or go to Main Menu > Tools

> Configurations.

Once set, the proxy settings will be stored in the database. All consoles and the Master

Repository Controller will use same proxy settings when connecting the HP FTP server.

The Package Description Editor dialog will show the default information of the application or image component. You can use the default information or modify it, then click the Generate button.

NOTE: If you click the Thin Client Models text field, a dialog will allow you to select thin client models. This value will affect the application/image deployment.

Select the OS to generate templates to, and click OK. A template will be generated in the specified OS.

NOTE: If you select more than one OS, under every OS tabbed panel, one template will be generated.

You can see the template in the Task Templates tab of the task pane. The template status is

Transferring. The component from the HP FTP Server will be transferred in the background, and it will be stored in the Master Repository, which stores files as payload of templates. The template is invalid until the transfer completes.

After the transfer completes successfully, the template will become valid. You can then send the generated template to the specified device.

72 Chapter 11 HP FTP Software Component Browser

Configuring HP FTP proxy settings

Proxy settings must be configured to use the HP FTP Software Component Browser if the system running the HPDM Console or Master Repository Controller cannot access the Internet directly.

To configure HP FTP proxy settings:

Select Tools > Configuration from the HPDM Console menu.

In the Configuration Management window, select the HP FTP Proxy page.

Select one of the following options:

●

Use automatic configuration script—Use this option to specify the path to a proxy settings auto-configuration file.

●

Use manual configuration—Use this option to manually specify proxy settings.

Click Test if you want to test the proxy settings.

Click OK.

NOTE: HPDM only supports HTTP/1.1 (connect method) and SOCK5.

Configuring HP FTP proxy settings 73

12 HPDM Server Backup and Restore Tool

The HPDM Server Backup and Restore Tool can back up and restore the HPDM Server files and database, including the following items:

●

Database schema and data

●

[HPDM Installation Root]\Server\task folder

●

[HPDM Installation Root]\Server\template folder

●

[HPDM Installation Root]\Server\template_plugins folder

Before using the HPDM Server Backup and Restore Tool, note the following:

●

This tool requires the credentials of a user account that has the database owner privilege.

●

The HPDM Server must be version 4.5 or later.

To start the HPDM Server Backup and Restore Tool:

▲

Click Start > All Programs > Hewlett-Packard > HPDM > HPDM Server Backup and Restore

Tool.

TIP: In Windows Server 2012, click the HPDM Server Backup and Restore Tool tile on the

Start screen.

The following table describes the fields available in the HPDM Server Backup and Restore Tool.

Table 12-1 HPDM Server Backup and Restore Tool fields

Field Description

Database Type

Host

Port

Database

Authentication

Username

Password

Backup Folder

Displays the database type, either PostgreSQL or MS SQL Server (cannot be edited)

Displays the HPDM Server hostname or IP address (cannot be edited)

Displays the database’s listening port (cannot be edited)

Displays the database name (cannot be edited)

Allows the user to select the authentication type, depending on the database type, as follows:

●

PostgreSQL—Database Authentication

●

MS SQL Server—Database Authentication or Windows Authentication

Allows the user to enter the username for an account that has the database owner privilege

Allows the user to enter the password for an account that has the database owner privilege

Allows the user to specify an already-existing folder in which the backups will be stored

NOTE: The Messages pane on the right-hand side of the tool will display progress and results during a backup or restoration.

74 Chapter 12 HPDM Server Backup and Restore Tool

Backing up the HPDM Server

To back up the HPDM Server:

In the HPDM Server Backup and Restore Tool, select the authentication type and enter the credentials of a user account that has the database owner privilege.

Specify an already-existing folder in which the backup will be stored.

TIP: Each backup creates a new sub-folder that contains all the backup content, so you can use the same parent folder to store all the backups.

Click the Back up button.

NOTE: If the Backup Folder path points to a folder that does not already exist or to a sub-folder that corresponds to an existing backup (such as DMBackup20121107145359), then the Back up button will be disabled.

You will be prompted to stop the HPDM Server, which can be done by right-clicking its icon in the system tray and selecting Stop Device Management Server. After the HPDM Server is stopped, click Yes to continue.

CAUTION: The prompt will not appear again if the HPDM Server is not actually stopped. If the

HPDM Server is not stopped, the tool cannot ensure a successful backup, even though the process might continue and finish with a success message.

After the backup is complete, restart the HPDM Server by right-clicking its icon in the system tray and selecting Start Device Management Server.

Restoring the HPDM Server

To restore the HPDM Server:

In the HPDM Server Backup and Restore Tool, select the authentication type and enter the credentials of a user account that has the database owner privilege.

Specify the folder of an existing backup (such as DMBackup20121107145359).

Click the Restore button.

NOTE: If the Backup Folder path does not point to an existing backup, then the Restore button will be disabled.

CAUTION: The prompt will not appear again if the HPDM Server is not actually stopped. If the

HPDM Server is not stopped, the tool cannot ensure a successful restoration, even though the process might continue and finish with a success message.

After the restoration is complete, restart the HPDM Server by right-clicking its icon in the system tray and selecting Start Device Management Server.

TIP: The HPDM Server will not restart if the restoration failed and terminated during the process. In this case, try another restoration from the same or a different backup.

Backing up the HPDM Server 75

NOTE: A backed-up database can only be restored to a database of the same type. For example, if you back up an SQL Server database, you can only restore it to an SQL Server, not another database type.

76 Chapter 12 HPDM Server Backup and Restore Tool

13 HPDM Port Check Tool

Flag

-a

-g

-s

-m

-n

The HPDM Port Check Tool is a utility for checking the network and service connectivity and firewall port allowance between different components of HPDM. The tool is located at the following path:

<HPDM_Installation_Path>\Console\bin\HPDMPortCheck\

Copy the tool (the whole folder) to a connection initiator (a thin client), run the tool, and use it to connect to the target component. The command line syntax is as follows:

HPDMPortCheck <target> [flags]

The <target> machine will be checked. Specify an IP address or hostname.

The [flags] are described in the following table.

Description

Check the HPDM Agent port (40001).

Check the HPDM Gateway port (40003).

Check the HPDM Server ports (1099, 40002, 40005).

Check the Master Repository Controller port (40012).

Check the HPDM VNC SSL Proxy port (40004).

NOTE: No flag means that all ports will be checked.

See the following examples.

To check if the HPDM Gateway is reachable from the HPDM Agent, use the following command:

HPDMPortCheck.exe <Gateway IP address or hostname> –g

To check the HPDM Agent port on a machine with the IP address 192.168.1.100, use the following command:

HPDMPortCheck 192.168.1.100 -a

To check the ports of the HPDM Gateway, HPDM Server, and Master Repository Controller on a machine with the hostname "CorpServer", use the following command:

HPDMPortCheck CorpServer –gsm

For more information about specific ports, see Port reference on page 85

14 HPDM Agent polling and error logging

This chapter describes the HPDM Agent polling and error logging capabilities of HPDM.

HPDM Agent polling

The HPDM Gateway can be set to communicate with the HPDM Agent periodically and update device status (on/off) to the HPDM Server. The default interval is 0, which means this process will not occur to save net traffic. A detailed description of its two parameters can be found in the configuration GUI by hovering the mouse cursor over the text.

You may use one of the following methods to change the HPDM Agent polling settings:

●

Use the HPDM Gateway configuration dialog, which can be accessed by right-clicking the

HPDM Gateway tray icon.

●

Send a Configure HPDM Gateway task from the HPDM Console. Choose an HPDM Gateway in the HPDM Gateways tab and click Configure or right-click the HPDM Gateway and select

Configure HPDM Gateway.

Error logging

HPDM implements error logging for each of the individual components. The errors are logged according to levels. When you set the logging level of a component, errors of that level and higher are logged.

HPDM Agent logging

Table 14-1 HPDM Agent logging

Level Description

INFORMATION Logs of running information, contains no errors

WARNING Low-level error

ERROR Significant errors

To change the logging level for the HPDM Agent, either set the log level through the Configure HPDM

Agent dialog on the device or send a Configure Agent task to the target device(s).

HPDM Gateway logging

Table 14-2 HPDM Gateway logging

Level Description

TRACE

DEBUG

INFO

Some trace logs; for example, number of HPDM Agents

Internal debug logging

Log of some report content

78 Chapter 14 HPDM Agent polling and error logging

Table 14-2 HPDM Gateway logging (continued)

Level Description

WARN

ERROR

FATAL

Low-level error; for example, HPDM Gateway failed to connect to Console/Server at this time, maybe

Server is not ready, but HPDM Gateway will retry later

Significant errors

High-level error; the error will usually prevent HPDM Gateway from running normally

To change the logging level for an HPDM Gateway, use one of the following methods:

●

Use the HPDM Gateway configuration dialog, which can be accessed from right-clicking the

HPDM Gateway tray icon.

●

Send a Configure HPDM Gateway task from the HPDM Console. Choose an HPDM Gateway in the HPDM Gateways tab and click Configure or right-click the HPDM Gateway and select

Configure HPDM Gateway.

HPDM Server and HPDM Console logging

Table 14-3 HPDM Server and HPDM Console logging

Level Description

DEBUG

INFO

WARN

FATAL

Low-level debugging information

Logs of running information, contains no errors

Logs with warning, means something unexpected happened

Fatal errors

To change the logging level of the HPDM Server:

▲

Change the value of hpdm.log.level in the file /Server/conf/server.conf, which is located in the HPDM installation folder.

Log files for the HPDM Server are located in /Server/logs/.

To change the logging level of the HPDM Console:

▲

Change the value of hpdm.log.level in the file /Console/conf/server.conf, which is located at %programdata%/Hewlett-Packard/HP Device Manager.

TIP: The %programdata% folder is an accessible folder under the Windows UAC policy. It refers to either C:\ProgramData or C:\Documents and Settings\All Users

\Application Data, depending on the operating system.

Log files for the HPDM Console are located in /Console/logs/.

Error logging 79

Master Repository Controller logging

Level Description

INFORMATION Logs of running information, contains no errors

WARNING Low-level error

ERROR Significant errors

To change the logging level of the Master Repository Controller:

▲

Change the value of LogLevel in the file /MasterRepositoryController/

Controller.conf, which is located in the HPDM installation folder.

The log file of the Master Repository Controller is located in /MasterRepositoryController/ log/.

80 Chapter 14 HPDM Agent polling and error logging

A Template reference

HPDM separates templates into the following categories:

●

●

●

●

●

●

●

File and Registry

Table A-1 File and Registry templates

Template Description

_File and Registry

_Get Registry

This template enables you to create a sequence using these sub-templates:

●

Set a registry key.

●

Capture a file from a device.

●

Deploy a file to a device.

●

Execute a command on a device.

●

Delete files on a device.

●

Pause a sequence.

●

Add or remove a program record on a device.

●

Execute a script on a device.

This template enables you to upload one or more keys from a device’s registry.

Agent

Table A-2 HPDM Agent templates

Template Description

_Configure Agent This template enables you to configure the HPDM Agent on the target device.

NOTE: You can no longer set the current HPDM Gateway by typing 'cur-gateway, back-gateway' in the Backup HPDM Gateway field.

File and Registry 81

Table A-2 HPDM Agent templates (continued)

Template Description

_Configure Task Deferment This template enables you to configure task deferment settings on target devices.

_Update Agent This template updates HPDM Agent on the target devices to the version stored in your repository. The payload will be synchronized to the mapped repository automatically before the task is sent to the target devices.

Connections

Table A-3 Connection templates

Template

_Pull Connection Configuration

_Capture Connections

_Deploy Connections

Description

This template will extract the specified connection settings from a device and create a new template to push those connections to other devices.

This template will capture connections from PCoIP zero clients.

This template will deploy connections to PCoIP zero clients.

Imaging

Table A-4 Imaging templates

Template

_Capture Image

_PXE Capture

_Update Firmware

Description

This template will capture an image from the target device and upload it to the Master

Repository. It will also create a new Deploy Image template to install the image to other devices. This template can only be sent to a single device at a time.

This template will capture an image with PXE service from the device and upload it to the Master Repository. It will also create a new PXE deploy template to install the image to other devices. This template can only be sent to a single device at a time.

NOTE: This template is not available for thin clients running HP Smart Zero Core.

This template will update the firmware of PCoIP zero clients. You need to import a firmware file to generate this template.

Operations

Table A-5 Operation templates

Template

_Factory Reset

_Get Asset Information

_Reboot Device

Description

This template resets the targeted devices to their original configuration. The effects of this differ according to the operating system of the device. The reset to Current Profile option is unique to the HP ThinPro operating system.

This template extracts a full asset report from the targeted devices.

This template reboots the targeted devices. A warning message will be displayed on the devices’ screen for 15 seconds before the reboot actually takes place.

82 Appendix A Template reference

Table A-5 Operation templates (continued)

Template Description

_Reverse Shadow Device

_Send Message

_Shadow Device

_Shutdown Device

_Start Resource Monitor

_Wake Up Device

This template causes the HPDM Agent on a targeted device to connect to the VNC viewer bundled with the HPDM Console by SSL tunnel. This template is not available for the HPCE thin clients.

This template sends a customized message to targeted devices. This template is not available for HP ThinPro thin clients.

This template causes VNC viewer bundled with the HPDM Console to connect to the

VNC service on a targeted device by SSL tunnel.

This template shuts down the targeted devices. A warning message will be displayed on the devices’ screen for 15 seconds before the reboot actually takes place.

This template starts the Resource Monitor for the target device. This template can only be sent to a single device at a time and is not available for HP ThinPro thin clients.

When this template is sent to a device successfully, a Resource Monitor dialog will pop up. You can monitor Process, Performance, and Network Disk information.

This template will cause the HPDM Gateway associated with the targeted devices to send them a Wake On LAN message. The Wake device works not only for devices in the same subnet with HPDM Gateway, but also for devices that are not in the same subnet of HPDM Gateway, if the subnet has at least one online HPDM Agent. We can wake up devices behind NAT, if the subnet has at least one online HPDM Agent.

During timeout, HPDM Gateway reports the unfinished part as failure.

Settings

Table A-6 Setting templates

Template

_Apply Settings

_Clone Settings

_Deploy Profile

_Enroll Certificate With SCEP

_Hostname and IP

_Set Domain

_Set Password

Description

This template enables you to create a set of custom settings and deploy them to one or more devices.

This template enables you to copy a selection of custom settings from one device and deploy them to other devices.

This template is used to configure a profile and deploy it to thin clients running HP

Smart Zero Core.

This template enables you to enroll certificates with SCEP on normal thin clients.

This template enables you to change the hostname and IP address of one or more devices. There are two options:

●

Modify specified devices—Only functions when you drag it to one or more target devices.

●

Set with pattern—Changes hostname and IP with the same pattern.

The _Set Domain template allows devices to join a domain or a workgroup.

This template enables you to set a password for one or more users on one or more devices. You can check hide password check box to hide the password, or clear the check box it to show the password.

NOTE: This template is not available for thin clients running HP Smart Zero Core.

Settings 83

Table A-6 Setting templates (continued)

Template Description

_Take TPM Ownership

_Write Filter Settings

This template enables/activates TPM and sets the TPM owner password and BIOS setup password to take the TPM ownership of the selected devices.

This template enables you to change the Write Filter settings for a device.

Template Sequence

Table A-7 Template Sequence templates

Template

_Template Sequence

Description

Template sequences are used to combine a set of templates to be executed in a task with a specified order and conditions.

84 Appendix A Template reference

B Port reference

The following sections list the ports used by HPDM:

●

●

●

●

●

HPDM Console ports

Table B-1 HPDM Console ports (inbound)

Receiver port

Sender Receiver

5500

5900

40004

SSL VNC Proxy

(bundled with HPDM

Console)

VNC Viewer (bundled with HPDM Console)

SSL VNC Proxy

(bundled with HPDM

Agent)

VNC Viewer (bundled with HPDM Console)

SSL VNC Proxy

(bundled with HPDM

Console)

VNC Proxy (bundled with HPDM Console)

Protocol Purpose

TCP

(loopback)

VNC Viewer in Listen Mode (reverse

VNC)

TCP

(loopback)

VNC Viewer in Listen Mode (reverse

VNC)

TCP SSL VNC Proxy in Listen Mode (reverse

VNC)

Table B-2 HPDM Console ports (outbound)

Receiver port

Sender Receiver

20 & 21 HPDM Console FTP server (third-party software)

Protocol

TCP

137

138

HPDM Console

SFTP server (third-party software)

TCP

NetBIOS Name Service UDP

NetBIOS Datagram

Service

UDP

Purpose

These are the default ports for FTP (used for repositories). Port 20 is for data transfer and port 21 is for listening to commands. FTP ports can be configured via the HPDM Console. If you do not use the default ports for your FTP server, please configure the firewall appropriately.

This is the default port for SFTP (used for repositories). SFTP ports can be configured via the HPDM Console. If you do not use the default port for your SFTP, please configure the firewall appropriately.

Allows NetBIOS Name Resolution

Allows NetBIOS Datagram transmission and reception

HPDM Console ports 85

Table B-2 HPDM Console ports (outbound) (continued)

Receiver port

Sender Receiver

139 HPDM Console

445

989 & 990

1099

5500

HPDM Console

Protocol Purpose

NetBIOS Session

Service

Microsoft Directory

Services

FTPS server (third-party software)

HPDM Server

VNC View (bundled with

HPDM Console)

TCP

Allows NetBIOS Session Services connections

For File and Printer Sharing to allow

Server Message Block transmission and reception through Named Pipes

TCP

(loopback)

These are the default ports for FTPS

(used for repositories). Port 989 is for data transfer and port 990 is for listening to commands. FTPS ports can be configured via the HPDM Console. If you do not use the default ports for your FTPS server, please configure the firewall appropriately.

Allows the HPDM Console to query the

RMI Registry

VNC Viewer in Listen Mode (reverse

VNC)

5900

40002

40004

SSL VNC Proxy

(bundled with HPDM

Console)

VNC Viewer (bundled with HPDM Console)

HPDM Console

SSL VNC Proxy

(bundled with HPDM

Console)

VNC Proxy (bundled with HPDM Console)

HPDM Server

VNC Proxy (bundled with HPDM Agent)

TCP

(loopback)

TCP

VNC Shadow

TCP

Allows the HPDM Console to call remote objects on the HPDM Server by RMI

Port for SSL VNC connection

HPDM Server ports

Table B-3 HPDM Server ports (inbound)

Receiver port

Sender Receiver

1099 HPDM Console HPDM Server

40002

40005

40006

40009

HPDM Console

HPDM Gateway

HPDM Server

HPDM Agent

Protocol Purpose

HPDM Server

PostgreSQL (bundled with HPDM Server)

HPDM Server

TCP

(loopback)

TCP

Allows the HPDM Console to query the

RMI Registry

Allows the HPDM Console to call remote objects on the HPDM Server by RMI

Allows the HPDM Gateway to send reports to the HPDM Server

The default database PostgreSQL listening port (only needed when

PostgreSQL is used)

Allows the HPDM Agent to send resource information (CPU, RAM, disk I/O, network

I/O, processes, etc.) to the HPDM Server.

The HPDM Server will send a stop process command to the HPDM Agent.

86 Appendix B Port reference

Table B-4 HPDM Server ports (outbound)

Receiver port

Sender Receiver

40000 HPDM Server HPDM Gateway

40003

40006

40012

HPDM Server

PostgreSQL (bundled with HPDM Server)

Master Repository

Controller

Protocol Purpose

UDP

TCP

(loopback)

TCP

Allows the HPDM Server to poll the

HPDM Gateway

Allows the HPDM Server to send tasks to the HPDM Gateway

The default database PostgreSQL listening port (only needed when

PostgreSQL is used)

Allows the HPDM Server to talk to the

Master Repository Controller to manage the Master Repository

HPDM Gateway ports

Table B-5 HPDM Gateway ports (inbound)

Receiver port

Sender Receiver

4011

40000

40003

PXE Client (thin client side)

HPDM Server

HPDM Agent

HPDM Server

HPDM Agent

HPDM PXE Server

(bundled with HPDM

Gateway)

HPDM PXE Server

(bundled with HPDM

Gateway)

Proxy DHCP Service

(third-party software)

HPDM Gateway

40008 HPDM Gateway HPDM Gateway

Controller

Protocol Purpose

UDP PXE bootstrap

UDP

TCP

TFTP (Trivial File Transfer Protocol)

Proxy DHCP Service (an alternative to port 67 if port 67 is not available)

Allows the HPDM Server and HPDM

Agent to poll the HPDM Gateway

Allows the HPDM Server to send tasks to the HPDM Gateway

Allows the HPDM Agent to send reports to the HPDM Gateway

Allows the HPDM Gateway to notify the

HPDM Gateway Controller there are other gateways running in the same subnet

Table B-6 HPDM Gateway ports (outbound)

Receiver port

Sender Receiver

20 & 21 HPDM Gateway FTP server (third-party software)

Protocol

TCP

Purpose

HPDM Gateway ports 87

Table B-6 HPDM Gateway ports (outbound) (continued)

Receiver port

Sender Receiver

137

138

139

445

989 & 990

40001

40005

40008

50000

HPDM Gateway

HPDM PXE Server

(bundled with HPDM

Gateway)

HPDM Gateway

Protocol Purpose

SFTP server (third-party software)

TCP please configure the firewall appropriately.

PXE bootstrap HPDM Imaging Mini

Linux Tool (client-side)

UDP

NetBIOS Name Service UDP

NetBIOS Datagram

Service

UDP

NetBIOS Session

Service

Microsoft Directory

Services

TCP

FTPS server (third-party software)

HPDM Agent

HPDM Server

HPDM Gateway

Controller

PCoIP zero clients

Allows NetBIOS Name Resolution

Allows NetBIOS Datagram transmission and reception

Allows NetBIOS Session Services connections

For File and Printer Sharing to allow

Server Message Block transmission and reception through Named Pipes

TCP

UDP

These are the default ports for FTPS

Allows the HPDM Gateway to send tasks to the HPDM Agent

Allows the HPDM Agent to receive replies of broadcasting from the HPDM Gateway

TCP

(loopback)

TCP

Allows the HPDM Gateway to send reports to the HPDM Server

Allows the HPDM Gateway to notify the

HPDM Gateway Controller there are other gateways running in the same subnet

Allows the HPDM Gateway to send tasks to PCoIP zero clients

HPDM Agent ports

Table B-7 HPDM Agent ports (inbound)

Receiver port

Sender Receiver

68 DHCP Server HPDM Agent

Protocol Purpose

UDP Receive replies for DHCP options

88 Appendix B Port reference

Table B-7 HPDM Agent ports (inbound) (continued)

Receiver port

Sender Receiver

5500

5900

40001

40004

Protocol Purpose

HPDM PXE Server

(bundled with HPDM

Gateway)

Windows platform : VNC

Server (client-side)

SSL VNC Proxy

(bundled with HPDM

Console)

HPDM Gateway

HPDM Imaging Mini

Linux Tool (client-side)

Windows platform : SSL

VNC Proxy (bundled with HPDM Agent)

VNC Server (client-side) TCP

(loopback)

HPDM Agent

UDP

TCP

(loopback)

TCP

HPDM Gateway

SSL VNC Proxy

(bundled with HPDM

Console)

HPDM Agent

SSL VNC Proxy

(bundled with HPDM

Agent)

UDP

TCP

PXE bootstrap

SSL VNC Proxy in Listen Mode (reverse

VNC)

VNC Shadow

Allows the HPDM Gateway to send tasks to the HPDM Agent

Allows the HPDM Agent to receive replies of broadcasting from the HPDM Gateway

VNC SSL Proxy in Listen Mode on the

HPDM Agent

Table B-8 HPDM Agent ports (outbound)

Receiver port

Sender Receiver

20 & 21 HPDM Agent FTP server (third-party software)

Protocol

TCP

HPDM Agent SFTP server (third-party software)

TCP

UDP

Purpose

PXE bootstrap

PXE client (client-side)

HPDM Agent

HPDM PXE server

(bundled with HPDM

Gateway)

DHCP server UDP

Allows the HPDM Agent to send DHCP option requests

TFTP (Trivial File Transfer Protocol)

137

138

PXE client (client-side)

HPDM Agent

HPDM PXE server

(bundled with HPDM

Gateway)

UDP

NetBIOS Name Service UDP

NetBIOS Datagram

Service

UDP

Allows NetBIOS Name Resolution

Allows NetBIOS Datagram transmission and reception

HPDM Agent ports 89

Table B-8 HPDM Agent ports (outbound) (continued)

Receiver port

Sender Receiver

139 HPDM Agent

445

5500

5900

989 & 990

HPDM Agent

Windows platform: VNC

Server (client-side)

SSL VNC Viewer

(bundled with HPDM

Console)

HPDM Console FTPS server (third-party software)

Protocol

TCP

Purpose

NetBIOS Session

Service

Microsoft Directory

Services

TCP

Windows platform : SSL

VNC Proxy (bundled with HPDM Agent)

TCP

(loopback)

VNC Proxy (client-side) TCP

(loopback)

Allows NetBIOS Session Services connections

For File and Printer Sharing to allow

Server Message Block transmission and reception through Named Pipes

SSL VNC Viewer in Listen Mode (reverse

VNC)

VNC Shadow

4011

40000

40003

40004

40009

PXE client (client-side)

HPDM Agent

Windows: SSL VNC

Proxy (bundled with

HPDM Agent); HP

ThinPro: X11VNC

(bundled with platform)

HPDM Agent

Proxy DHCP service

(third-party software)

HPDM Gateway

SSL VNC Proxy

(bundled with HPDM

Console)

HPDM Server

UDP

TCP

These are the default ports for FTPS

Proxy DHCP service (an alternative to port 67 if port 67 is not available)

Allows the HPDM Agent to poll the HPDM

Gateway

Allows the HPDM Agent to send reports to the HPDM Gateway

SSL VNC Proxy in Listen Mode (reverse

VNC)

Allows the HPDM Agent to send resource information (CPU, RAM, disk I/O, network

I/O, processes, etc.) to the HPDM Server.

The HPDM Server will send a stop process command to the HPDM Agent.

Repository ports

Table B-9 Repository ports (inbound)

Receiver port

Sender Receiver

20 & 21 HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

FTP server (third-party software)

Protocol

TCP

Purpose

90 Appendix B Port reference

Table B-9 Repository ports (inbound) (continued)

Receiver port

Sender

137

138

139

445

989 & 990

40012

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Console

HPDM Gateway

HPDM Agent

Master Repository

Controller

HPDM Server

Receiver

SFTP server (third-party software)

NetBIOS Name Service UDP

NetBIOS Datagram

Service

NetBIOS Session

Service

Microsoft Directory

Services

FTPS server (third-party software)

TCP

Master Repository

Controller

Protocol Purpose

TCP

UDP

TCP

TCP please configure the firewall appropriately.

For File and Printer Sharing to allow

NetBIOS Name Resolution

For File and Printer Sharing to allow

NetBIOS Datagram transmission and reception

For File and Printer Sharing to allow

NetBIOS Session Service connections

For File and Printer Sharing to allow

Server Message Block transmission and reception through Named Pipes

These are the default ports for FTPS

(used for repositories). Port 989 is for data transfer and port 990 is for listening to commands. FTPS ports can be configured via the HPDM Console. If you do not use the default ports for your

FTPS server, please configure the firewall appropriately.

Allows the HPDM Server to talk to the

Master Repository Controller to manage the Master Repository (this port is for the

Master Repository only)

Repository ports 91

Table B-10 Repository ports (outbound)

Receiver port

Sender Receiver

20 & 21 Master Repository

Controller

FTP server (third-party software)

Protocol

TCP

22 Master Repository

Controller

137

138

139

445

Master Repository

Controller

Master Repository

Controller

Master Repository

Controller

Master Repository

Controller

989 & 990 Master Repository

Controller

SFTP server (third-party software)

TCP

NetBIOS Name Service UDP

NetBIOS Datagram

Service

UDP

NetBIOS Session

Service

Microsoft Directory

Services

TCP

FTPS server (third-party software)

TCP

Purpose

For File and Printer Sharing to allow

NetBIOS Name Resolution.

For File and Printer Sharing to allow

NetBIOS Datagram transmission and reception.

For File and Printer Sharing to allow

NetBIOS Session Service connections.

For File and Printer Sharing to allow

Server Message Block transmission and reception through Named Pipes.

These are the default ports for FTPS

(used for repositories). Port 989 is for data transfer and port 990 is for listening to commands. FTPS ports can be configured via the HPDM Console. If you do not use the default ports for your

FTPS server, please configure the firewall appropriately.

92 Appendix B Port reference