Symphony Aurora WebLink Installation manual

Symphony Aurora WebLink is a Wi-Fi device that can be used in conjunction with Aurora controls to provide a Wi-Fi enabled comfort system. The device will use the existing internet and router to send information to a web portal and can be controlled via a smart device. Symphony Aurora WebLink allows users to view and adjust thermostat settings and view detailed energy usage graphs. The device can also provide fault/lockout texts and e-mails via smart devices.

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Dokument

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*IG2001EW*

IG2001EW 03/15

Aurora WebLink

Installation Guide

AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration

ATTENTION!

Symphony is NOT intended as a SAFETY DEVICE. Instead, Symphony is intended ONLY to provide you with convenient notiﬁ cation of the status of your equipment. A Symphony/AWL limited Warranty Certiﬁ cate was shipped with the device.

The system is not a certifi ed emergency response service and may not be linked to any emergency service contact numbers. The Symphony system has not been designed or programmed as a fi rst response, emergency notifi cation system.

WaterFurnace expressly disclaims any and all warranties, express, or implied, and including warranties of merchantability or ﬁ tness for a particular purpose, that the system will detect or provide any notiﬁ cation of any or all problems and events – of any kind whatsoever- at your residence. Further details of the end user license agreement can be found at HTTPS://symphony.

mywaterfurnace.com.

General Information

There will need to be existing internet access and Wi-Fi router in the installed location of the AWL. The AWL is a Wi-Fi device that will use the existing internet and router to send information to a web portal. The AWL must be used in conjunction with the Aurora controls and will provide a Wi-Fi enabled comfort system. The consumer will be able to view and adjust thermostat settings as well as view detailed energy usage graphs and they can receive fault/lockout texts and e-mail via their smart device.

The dealer/technician will have access to the Wi-Fi AID tool as well as fault/lockout texts and e-mail via their smart device. The dealer/technician can also have access to historical data of the heat pump which includes refrigerant pressures, temperatures and component energy consumption for troubleshooting (if unit is equipped with AXB).

NOTE: The AWL also requires one of the following thermostats be installed: TPCM32U03A, TPCM32U04A, TPCC32U01, or

MasterStat.

Components of the Symphony/AWL System

Symphony Portal Both Technician and Consumer variations (free)

Symphony Smart Device Application For Consumers (free)

AWLK01

APTK01

WA01

Aurora Weblink for Symphony WiFi Enabled Comfort System

(Refer to the Compatibility Section for list of compatible products.)

Aurora Programming ToolKit (Pickit3 x2, Flash Drives x2, Mini USB adaptor, USB cable and USB wall plug) required to update existing ABC/AXB Firmware and TPCC32U01 and MasterStat. Includes access to Aurora Toolbox

Water (Sump) Alarm Sensor for Aurora Controls (Optional)

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration

Compatibility

The Symphony Aurora WebLink (AWL) system is backward compatible to several 5 and 7 Series packaged models that support

Aurora ABC and have a communicating thermostat. Before applying the AWL to the heat pump, make sure both the ABC, AXB (if equipped), and communicating thermostats (TPCC32U01, TPCM32U03A, TPCM32U04A, or MasterStat,) have the latest ﬁ rmware.

Using the AID Tool, confi rm that the fi rmware versions meet the requirements in the Compatibility table (Reference the chart below) before installing AWL. Visit www.auroracontrols.com/toolbox to obtain the latest fi rmware if needed.

Without a communicating thermostat the system is NOT compatible. A communicating thermostat can however replace a 24V thermostat and provide compatibility for relatively low cost to the homeowner. The IntelliZone and IntelliZone2

● 24V are NOT compatible with Symphony since neither are fully communicating systems. For systems with TPCM thermostats, a revision “A” model will need to be used for compatibility. Early 5 Series units with base controls were shipped with ABC Rev1 boards. If you have an

ABC Rev1 board it will need to be replaced wth p/n 17X553-00.

E Series - All

Envision - All

Synergy and 3D - All

NSW - All

NDW - All

NDZ/NDS Splits - All

Legend - All

3 Series* - LD* Intro to

Symphony Launch

3 Series* -LD* -

Post Symphony Launch

5 Series*

- NSV/H-NDV/H -

“F” vintage (Intro 3/12-6/12)

Control Board

ABC Firmware AXB Firmware

Version Version

Communicating Thermostats

TPCC TPCMA**

Premier2

NA NA NA NA

IntelliZone2

Premier2

NA NA NA NA NA

Premier2

NA NA NA NA NA

FX10

NA NA NA NA NA

Premier2 & ABC

NA NA NA NA NA

Premier2

NA NA NA NA NA

ABC Rev2 2.02 or less NA 1.06 or less

Symphony/AWL

Compatible

Not Compatible

2.00 or less

Not compatible with IZ2 24V

Yes but needs

Software Update

ABC Rev2

2.02 W29 or greater

ABC Rev1 1.02 or less NA

1.07 or greater

1.06 or less

3.00 or greater

2.00 or less

Not compatible with IZ2 24V

Yes no changes

1.08 or less

Yes but Replace

ABC Rev1 with new ABC Rev2 board

5 Series* - NSV/H-NDV/H

“G” vintage (Shipped 6/12 to

Symphony Launch)

ABC Rev2 2.02 or less optional 1.01 or less

1.06 or less 2.00 or less 1.08 or less

Yes but needs

Software Update

5 Series* - “G” vintage

(Post Symphony Launch)

7 Series -

(From Introduction to

Symphony Launch)

7 Series -

(Post Symphony Launch)

ABC Rev2

2.02 W29 or greater optional 1.01

W09 or greater

1.07 or greater

2.04 or less

2.04 W29 or greater

1.01 or less

1.01 W09 or greater

1.06 or less

1.07 or greater

3.00 or greater

2.00 or less

3.00 or greater

1.08 Z20 or greater

1.08 or less

1.08 Z20 or greater

Yes no changes

Yes but needs

Software Update

Yes no changes

* Although the 3 Series (and 5 Series without AXB) are compatible and will provide the consumer with wireless thermostat functionality, the limitation remains that very little sensor data can be transmitted without an AXB expansion board. The AXB is not available on the 3 Series.

** The existing TPCM32U03 or U04 monochrome communicating thermostat is NOT compatible with the Symphony/AWL and will need replaced with the TPCM32U03A or U04A or the TPCC thermostat with appropriate ﬁ rmware version.

Sensor Kit Options

Sensor kits are all optional but obviously with more sensors, more data can be gathered and transmitted for service use. Without an AXB, energy data cannot be collected. Sensor kits can be added to existing heat pumps. (5 and 7 Series only)

The optional sensor kits are:

• AXB Kit - 5SAK

• Refrigeration Monitoring Kit (AXB board required) - 5SRK

• Performance Monitoring Kit (AXB board required) 5SPKS-HW or 5SPKL-HW

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

How to Update a 3, 5, or 7 Series System for Symphony

Controls Board Firmware Upgrade

Refer to the Compatibility Section for a list of 3, 5 and 7 Series products that can be updated to be compatible with the Symphony/

AWL system. Early 5 Series units with ABC only were shipped with ABC Rev1 boards. These are NOT compatible with Symphony and will need replaced with ABC Rev2 boards as identiﬁ ed in the photos below. ABC Rev2 boards have additional quick connects visible as shown in the photos.

Added quick connects

ABC Rev1

ABC Rev2

Thermostat Firmware Upgrade

Elite thermostats (TPCM32U03 and TPCM32U04 are NOT compatible with Symphony and will need to be replaced with newer models TPCM32U03A and TPCM32U04A. These can be identiﬁ ed using the photos below. The new TPCM32U03A/04A models have several relays eliminated.

TPCM/TPCMA Identification (Located on the back of Thermostat)

TPCM32U03/04

(Also Firmware Version

2.XX or less)

TPCM32U03A/04A

(Also Firmware Version

3.XX or greater)

No relays in “A” version

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

How to Update a 3, 5, or 7 Series System for Symphony

The Update Process

We have developed a central webpage (www.auroracontrols.com/toolbox) for all of this information. In addition, the Aurora Update Kit and its accompanying Aurora Toolbox Software package provide all of the tools necessary for updating a system to compatibility. The Aurora Update Kit includes two PICkit3 ABC/AXB control board updaters, ﬂ ash drives to update the TPCC32U01 and

MasterStat, and a link to the Aurora Toolbox Software to load them. Here are the general steps to update a system. Please consult latest literature on www.auroracontrols.com/toolbox or in the Aurora Toolbox Software.

1. Purchase Aurora Programming Tool Kit (APTK01)

2. Download Aurora Toolbox Software to load most recent ﬁ rmware in PICkit3 and ﬂ ash drives.

4. Review thermostat/MasterStat, ABC and AXB ﬁ rmware versions in the AID Tool.

5. Conﬁ rm thermostats are communicating style and appropriate ﬁ rmware versions. If not update using Flash Drives loaded using the Aurora Toolbox Software. TPCM thermostat may need replaced. See compatibility table and notes on pages 2-3.

6. Confi rm ABC and AXB fi rmware versions are appropriate fi rmware versions. If not update using PICkit3 loaded using the

Aurora Toolbox Software.

7. Double check MasterStat and TPCC32U01 thermostat conﬁ gurations. MasterStat (ﬁ rmware version 1.06 or less) and TPC-

C32U01 thermostat (fi rmware version 1.04 or less) will not retain confi guration settings. Versions later will retain confi guration settings when updated.

8. Turn Off Unit and unpack Aurora Weblink (AWLK01) and plug into front of unit.

9. Install and conﬁ gure the AWL.

Troubleshooting Aurora AWL Wi-Fi Range

The Wi-Fi Range of the AWL Router is up to 100 ft. from the home router. This range can be reduced depending upon the wall and ﬂ oor material that the Wi-Fi signal must pass through. For instance metal studs of commercial buildings may attenuate the signal and reduce the transmitting distance. It can be advantageous to move the AWL away from sheet metal ductwork to improve the performance. If a longer cable is desired for this, standard Cat 5e or better internet cable can be substituted to relocate the AWL further away. Consult WaterFurnace Tech Service for more details.

Troubleshooting Aurora AWL Router Connection

If internet connection issues arise a Wi Fi ‘Repeater/Range Extender” could provide relief. These can be purchased from electronic box stores or online. Also in unusual cases the AWL may have trouble connecting to certain routers with customized fi rmware such as local cable or satellite companies with unique connections. In these situations a new router, or second standard home router can be purchased at the electronics store and hardwired to the original home router. After installing a new router, the AWL must be reconfi gured before reconnecting to the wireless network. After reconfi guration, the AWL is wirelessly connected to the new router utilizing its more standard fi rmware. Consult WaterFurnace Tech Service more more details.

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration

Orientation

The AWL can be installed either ﬂ at, or standing up. The antenna needs to be in an upward position once the ﬁ nal AWL orientation is decided.

Wi-Fi Antenna

Wi-Fi Antenna to local home router

SD Card

Storage for “black box data”

USB Port

Factory Use

Heat Pump ABC

Heat Pump ABC

Connection

(RJ-45)

AID Tool

Local AID Tool

Connection

(RJ-45)

Mode Button

Switches between

WebLink Mode and Local Mode

Note: SD card must be present for proper operation of the AWL

These two RJ-45 connectors are not Ethernet ports. Never connect a laptop or router to the heat pump ABC, or

AID Tool ports. Damage to those devices will occur.

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration

Mounting AWL on a Heat Pump Using Dual Lock (included)

There is a piece of Dual Lock™ (actual product may vary from photo) provided in each box to mount the AWL on the unit. The Dual Lock cannot be placed where it blocks any of the venting slots. Remove the ﬁ lm from one side and place it on the back cover of the AWL as shown below. Remove the ﬁ lm from the other side. Select a location on the top of the heat pump, press and hold for a few seconds.

Dual Lock

Venting Slots

Mounting AWL on a Wall: Using Screws (Not included)

To mount the AWL using screws, use the preformed slots located on the back of the AWL.

3 7/8”

(Note: Slots are approximately 3 7/8 inches apart.)

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

1. Verify the system has the latest control board and thermostat firmware.

2. Install AWL on any heat pump with the Aurora controls.

(3, 5, and 7 Series packaged units. Refer to Compatibility chart for more information.)

3. Plug AWL into AID Tool port on front of unit with the cable provided. The AID tool can plug into AWL when needed.

4. AWL is powered by the heat pump and requires no other power supply.

Open your web browser (Internet Explorer, FireFox, Chrome,

Etc) and enter 172.20.10.1 in your browser and press return.

Select AWL Conﬁ guration from the Aurora Main Menu. Or click “Launch Browser with Local Aid Tool” button on the

“Local AID Tool” tab of the Aurora Toolbox Sofware.

AID Tool port

Click on the change Wi-Fi Network button:

Initial Configuration (For Windows Systems)

Follow these steps for the initial conﬁ guration. On your laptop, click on the WI-Fi bars in the system tray: Or on your smart device, using Settings -> Wi-Fi:

Select the AWL-XX-XX-XX Wireless Network and select

Connect:

Click on the Scan for Wi-Fi Networks button:

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

Select your home network from the list that appears. The example below is with the WaterFurnace networks. Your available networks will be different than the example shows. reinstalling the original there are 3 options to return to WebLink

Mode, press and hold the mode button for 5 or more seconds, cycle power to the AWL, or wait for the 30 minute Local Mode timeout. Anytime the SD card is removed from the AWL the system data will not be saved to the SD card although it will be sent to the web portal. If a SD card other than the original SD card supplied with the AWL is installed it will save data but it will be missing necessary files to allow access to the web portal.

Initial Configuration (Apple Operating Systems)

Follow these steps for the initial conﬁ guration. On your laptop, click on the Wi-Fi bars in the system tray: Or on your smartphone, using Settings -> Wi-Fi: Select the AWL-XX-XX-

XX Wireless Network and select Connect:

Once you have selected your home network from the list, enter your Home network password pr passphrase and click OK

You should see an AWL Web Setup Complete screen:

NOTE: You many need to turn your Wi-Fi off, and then on to detect the AWL.

Open your web browser (Safari, FireFox, Chrome, Etc) and enter 172.20.10.1 in your browser. and press return. Select

AWL Conﬁ guration from the Aurora Main Menu.

After 20 to 30 seconds, you should see the BLUE LED on the

AWL go to a solid ON state, indicating that the AWL successfully connected to the AWL Host Server.

After configuration is complete, if ever the SD card is removed the AWL will still communicate with the web portal until there is a power outage. Upon power restoration the AWL will go directly to Local Mode and will not be able to access the internet until the original SD card has been reinstalled in the AWL. After

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

Click on the change Wi-Fi Network button: You should see an AWL Web Setup Complete screen:

Click on the Scan for Wi-Fi Networks button

Select your home network from the list that appears. The example below is with the WaterFurnace networks. Your available networks will be different than the example shows.

After 20 to 30 seconds, you should see the BLUE LED on the

AWL go to a solid ON state, indicating that the AWL successfully connected to the AWL Host Server.

Once you have selected your home network from the list, enter your Home network password or passphrase and click OK

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

AWL LED Status Lights and Mode Button

In WebLink Mode, the Green LED will mostly be solid (10 seconds ON / 1/2 second OFF). During Local Configuration mode it will blink fast (1/4 second ON / 1/4 second OFF).

To switch between WebLink Mode and Local Configuration

Mode press and hold the AWL Mode button for 5 or more seconds. You should see the Green LED blink at the new mode rate.

The Yellow LED will stay on if the AWL is communicating to the

ABC. If communications are lost, it will blink 2 times.

The Blue LED will stay on if the AWL is connected to and communicating with the AWL Host Server. If communications are lost, it will blink different blink counts, depending on the error.

WebLink Mode and Local Mode

In WebLink Mode, the AWL passes the heat pump system information (data, request) back and forth between the Aurora system and WaterFurnace Server through the customer’s personal router and internet.

In Local Mode, the AWL passes the heat pump system information (data, request) back and forth between the Aurora system and your local devices (smartphone, tablet, or laptop computer). There is a maximum of 4 local devices that can be connected to an AWL at a given time. The AWL will only stay in Local Mode for 30 minutes, and will automatically switch to

WebLink Mode if WebLink Mode has been pre-configured. If the AWL was never configured for WebLink Mode, it will stay in

Local Mode continually.

Powering up the AWL

Solid

Blue

LED

Blink

Codes

Description

No Wi-Fi Connectivity

DNS Begin Usage Timeout

DNS Resolving Host Timeout

DNS Name Resolving Failed

Socket Connect Error

Socket Connect Timeout

Start SSL Timeout

SSL Handshake Timeout

Start WebSocket Timeout

WebSocket Handshake Timeout

WebSocket Communications are

Good

Action

Make sure pass phrase is correct

Check internet provider to make sure the internet service is good

Symphony server is temporarily out for service. Try again later.

None

Using Local AID Tool Web Pages on a Phone

Enter Local Mode by pressing the AWL Mode button for 5 seconds. On your phone, select the AWL-XX-XX-XX Wireless

Network in the phone’s Wi-Fi Settings.

Yellow

LED

Blink

Codes

Description

Solid

Action

ABC Communications

Timeout

Make sure the connection to the heat pump is good.

ABC to AWL Communication Not Supported

ABC Communications are Good

ABC/AXB ﬁ rmware needs updated for AWL Support

None

Power Up Mode Notes

Before

Conﬁ guration

After

Conﬁ guration

Local Mode Complete the conﬁ guration to enter WebLink Mode

WebLink

Mode

Allows internet access to the web portal

Without

SD Card

Using a different

SD Card

Local Mode Install original SD card and re-enter WebLink Mode

Local Mode

System data will be saved to the SD card but it will not be possible to enter WebLink

Mode due to missing ﬁ les on the SD card. Install the original

SD card or contact

WaterFurnace Technical

Service department

Green LED

Blink Codes

Description

SD Card not Present

SD Card Invalid File System

SD Card Write Protect is On

Mostly Solid WebLink Mode (10 seconds on / 1/2 second off)

Fast Local Mode (1/4 second on / 1/4 second off)

Android iPhone

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

Enter 172.20.10.1 in the phone’s browser, and then select the AID

Tool (Unit Found) option:

The menus are similar to the actual AID Tool. For example, to see the Sensor inputs, select the Diagnostics menu option:

Android

Android iPhone

The AID Tool data screens require a Passcode. Enter 9999 for the passcode, and press the Submit Passcode button.

Then Select the Sensor Inputs: iPhone

Android iPhone

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration cont.

The Sensor Input screen is shown below:

Android iPhone

Accessing the Symphony Tech Portal

For more details on the features of the Symphony Tech Portal, please visit www.auroracontrols.com/toolbox to view and download

Instruction Guide IG2002EW “Symphony Tech Portal Quick-Start Guide.”

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AURORA WEBLINK (AWL) INSTALLATION GUIDE

Aurora WebLink (AWL) Installation and Confi guration

External Sump Alarm Sensor for Aurora Controls

The Symphony/AWL System provides the infrastructure not only for status and fault notiﬁ cation of the geothermal unit but also sensors external to the heat pump. This is accomplished by using the exclusive Home Automation Inputs of the Aurora AXB board and external sensors to provide the same email/text notiﬁ cation for technicians and consumers. This provides a powerful extension of the Symphony system to include monitoring of other critical home systems. One of these other sensors can be:

• Sump Alarm WA01-Water (Sump) Alarm Sensor for Aurora Controls

This sensor provides a relay closure that can be used to trip a fault when moisture is present. This can be used as a primary sump alarm or simply a wet basement or signal a blown washing machine hose.

WA01-Water

(Sump) Alarm Sensor

The sensor can be added to any Aurora Advanced Control System (including both ABC and AXB) to monitor a sump pump.

The sensor can be connected to the Aurora Home Automation inputs (HA-1 or HA-2) of the AXB board. These will each display an E23 and E24 code respectively when the alarm is active and when Symphony/AWL is installed will also produce text/email notiﬁ cations for E23 or E24. The inputs should be conﬁ gured for “Normally open” and the fault text for the

E23 or E24 can be selected by the technician using the AID Setup screens for the appropriate sensor installed. The “Fault description text” is selectable so the users are aware of exactly which sensor is installed and faulting. These faults DO NOT affect the operation of the heat pump and are simply passed thru the Aurora controls to display on the thermostat and pass thru Symphony to the email/text message notiﬁ cation system for remote monitoring. This provides a powerful extension of the Symphony system to include monitoring of other critical home systems. The following diagram shows proper wiring.

AXB P4

Water

Siren

(WA01)

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Notes:

AURORA WEBLINK (AWL) INSTALLATION GUIDE

Account Name:

Location Address/City/State:

Unit Name:

AWL ID:

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FCC Compliance Statement

The equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Manufactured by

WaterFurnace International, Inc.

9000 Conservation Way

Fort Wayne, IN 46809 www.waterfurnace.com

*IG2001EW*

IG2001EW 03/15

Product:

Document:

Aurora WebLink (AWL) Installation Guide

Installation Guide IG2001EW

©2015 WaterFurnace International, Inc., 9000 Conservation Way, Fort Wayne, IN 46809-9794. WaterFurnace has a policy of continual product research and development and reserves the right to change design and speciﬁ cations without notice.

IG2001EW