MODEL : 10QF9239BLK , 10QF9239BRZ

REV-0

www.tsicustomerservice.com

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China www.tsicustomerservice.com

1

GETTING STARTED

1. The serial number is located on the back of the heater, the serial number is necessary for product warranty

registration and customer service.

Model Number

Serial Number

MODEL: 10QF9239BLK-A0

Serial Number:

Date Code:

Part Name No.

Part #

Motor 01 P10Q-S

Blower 02 Y13-S100-P29

Control panel PCBA 03 Y13-S106-P32

Main PCBA 04 Y13-S106-P15

Remote 05 P101

For customer service: 1-888 -674 -7517 English

www.tsicustomerservice.com

2 . Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL

NUMBER: 10QF9239BLK or 10QF9239BRZ. If you are unable to complete registration save your proof of

purchase for warranty purposes.

PRODUCT SPECIFICATIONS

VOLTAGE

AMPS

WATTS

120VAC, 60 Hz

12.5 Amps

1500 Watts

REV-0 www.tsicustomerservice.com

2

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical

shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this

appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from

the front of this appliance and keep away from the sides and the rear.

WARNING: In order to avoid overheating, do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and

knowledge, unless they have been given supervision or instruction.

6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged

in any manner.

1. Read all instructions before using this appliance.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to

avoid a hazard.

WARNING: In order to avoid overheating, do not cover the heater.

8. Do not use outdoors.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may

fall into a bathtub or other water container.

damaged in any manner.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and

where it will not be tripped over.

8. Do not use outdoors.

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

may fall into a bathtub or other water container.

12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1. Do not use a 2

prong adapters. Never use with an extension cord or relocatable power tap (power strip).

12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.

A B

Fig.1

13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with

the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,

ANSI/NFPA NO.70.

14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or

14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or

damage the appliance.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are

15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening

may become blocked.

manufacturer may cause fire, electric shock or injury to persons.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used

the area of it.

SAVE THESE INSTRUCTIONS

2

17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric

shock or injury to persons.

18. CAUTION: Do not sit or stand on the heater; the heater may become unstable.

REV-0

SAVE THESE INSTRUCTIONS

3 www.tsicustomerservice.com

OPERATION INSTRUCTIONS

Display

Control Panel

REV-0

The heater can be operated by either the remote control or the control panel.

Power

Flame

Temperature

Timer

4 www.tsicustomerservice.com

OPERATION INSTRUCTIONS

FUNCTION ICON DESCRIPTION

POWER Use the POWER button to turn on or off the unit from the

remote or control panel.

FLAME

TEMPERATURE

TIMER

To adjust the flame brightness press the FLAME button.

Once pressed the display will flash the current brightness setting. Press the FLAME button again to adjust the brightness.

There are 5 brightness settings, 5 is brightest and 1 is dimmest.

To turn on the heater press the TEMPERATURE button.

Once pressed the display will flash the current setting temperature; press the TEMPERATURE button to cycle through the settings.

Pressing and holding the TEMPERATURE button on the control panel for 5 seconds will switch between deg o F to o C.

The thermostat setting range is 60°F - 82°F or 16°C - 28°C or always ON.

To set the sleep timer press the TIMER button. Once pressed the display will flash the current timer setting length, press the button to set the desired timer.

Timer settings are 0H,30,1H, 2H, 3H, 4H, 5H, 6H, 7H, 8H and 9H.

REV-0

5 www.tsicustomerservice.com

TROUBLESHOOTING

Problem

Logs glow, but no flame effect.

Root Cause Corrective Action

Flame effect turned off Press flame button several times.

The heater is taking a long time to reach desired room temperature.

Improper use of unit

Location

Location

Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source.

Your unit should always be positioned on an inside wall with proper insulation.

The heater provides supplemental heating for up to 1000 sq/ft in conjunction with a primary heat source.

The back and side of the heater should be greater than 6 inches away from objects for proper air intake.

Use of surge protector/ extension cord.

Plug unit directly into the wall outlet.

Power cord gets warm.

Normal operation

Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances.

During use check frequently to determine if your plug outlet or faceplate is

HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).

Temperature will not change.

Heater does not turn on but other functions work fine.

Defective control panel circuit board.

Manual reset needed

Unit blows cool or cold air after the heater was runing cool down cycle.

Replace control panel circuit board.

Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into wall outlet, and operate as normal.

If the problem persist contact customer service.

Normal operation, will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will

blow.

Buttons do not work.

Display does not illuminate.

How many quartz heating elements are in my unit?

Defective control panel circuit board.

Defective control panel circuit board.

product Inquiry.

Replace control panel circuit board.

Replace control panel circuit board.

3 Infrared Quartz heating elements.

No batteries or battery power.

Change the remote batteries.

Remote Control is not working.

poor signal

Distance

Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

Operate the remote at a distance less than 20 feet from the front of the appliance; point the remote at the control panel.

The thermal protector

has activated.

Turn all switches to the “OFF” position and unplug the unit from the wall outlet

for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate

as normal.

Temperature button disabled.

The HEATER

function is locked.

If your heater will not blow warm air when you press the remote control button or the button on the control panel of the heater, and there are no beeping sounds or flashes on the display, and the temperature button also has no effect after you press it several times, the heater may be in locked mode. To disable the locked mode, you can press and hold the power button for 10 seconds until you hear the heater beep 2 times, then the heater will be out of Locked mode.

REV-0 www.tsicustomerservice.com

6

EXPLODED VIEW

7

8

9

5

6

3

4

Part

1

2

Part Name

Control panel circuit board

Infrared Element

Heater/Blower Assembly

Emberbed with Log

Main Circuit Board

Caster

Flame Generator Drive Motor

Flame Generator/Spinner

Remote Control

1

2 3

4 5 6 7 8

9

CARE AND MAINTENANCE

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.

• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based

products can be obtained at supermarkets or hardware stores.

• Periodic cleaning/vacuuming of the filter is recommended.

• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to

reduce the risk of fire, electrical shock and injury to persons.

• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical

shock or personal injury.

REV-0 www.tsicustomerservice.com

7

FCC/IC INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.

BATTERY REPLACEMENT

NOTE: Do not mix old and new batteries.

Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.

Note:

Battery disposal

Please always dispose of batteries at a suitable recycling point.

AAA

1.5V

AAA

1.5V

REV-0

8 www.tsicustomerservice.com

1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations.

1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the

product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify

this warranty.

2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through

an authorized supplier of the product.

3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,

provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed

by the manufacturer’s inspection.

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding

the wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),

repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume

responsibility for same.

6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or

damage arising out of the use, or inability to use the product,except as provided by law.

7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any

obligations/liabilities on the part of the manufacturer are hereby expressly excluded.

8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with

respect to the sale of the product.

9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the

installation of this product.

10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

a. The Heater is subjected to prolonged periods of dampness or condensation.

b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.

c. You do not have the original receipt of purchase.

CUSTOMER SERVICE

www.tsicustomerservice.com

For Customer Service Call 1-888-674-7517

Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,

and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/

365 days per year.

IMPORTANT:

Before contacting Customer Service please have this information available:

• Serial Number

• Model Number

• Sales Receipt or Proof of Purchase

REV-0 www.tsicustomerservice.com

9