Zed One Hosted VoIP Telephony
User Guide
A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.
Contents
Unity Desktop Client – Quick Start User Guide ......................................................................... 3
Broadworks® Assistant Enterprise – Quick Start User Guide .................................................... 6
Broadworks® Website Portal – Quick Start User Guide ............................................................ 9
Configuring Your Unified Messaging (Personal VoiceMail) ..................................................... 10
Configuring Your Hunt Group Voicemail (Group Number) ...................................................... 12
Configuring Auto Attendant Greetings .................................................................................... 14
Unity Desktop Client – Hot Desking Log On/Off ...................................................................... 15
Polycom Handset Configuration Guide ................................................................................... 17
Zed VoIP Firewall Settings ........................................................................................................ 18
Zed VoIP Music On Hold / Custom Greetings File Format Rules ............................................. 20
Polycom Handset User Guide .................................................................................................. 21
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Unity Desktop Client – Quick Start User Guide
Step One;
Install Unity from the accompanying installation file
Download Unity desktop from the following http://www.voicestart.co.uk/zedone/
Step Two;
When starting Unity for the first time you will receive the following message:
Click OK.
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Step Three;
Enter the Zed One Broadworks® server address and port number (see below)
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Step Four;
Click Authentication in the left window
Enter your Broadworks
®
Username and Password provided by the Zed One VoIP provisioning team.
Step Five;
Click the green tick at the bottom right. Unity will now login to Broadworks
®
Full help is available from Help | Contents in Unity.
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Broadworks® Assistant Enterprise – Quick Start User Guide
Step One;
Install Broadworks® Assistant Enterprise from the accompanying installation file
Step Two;
Click on the orange options icon to configure user settings
Step Three;
Click on Connection in the left menu window and enter the details below
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Step Four;
Click on Account in the left menu window
Enter your Broadworks
®
Username and Password provided by the Zed One VoIP provisioning team
Step Five;
Click on Outlook Integration in the left menu window and check Enable Outlook Integration
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Step Six;
Click on General in the left menu window
Ensure that Auto Login is checked then click Apply and OK to save your settings
You will now be logged into Broadworks® Assistant Enterprise
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Broadworks® Website Portal – Quick Start User Guide
Step One;
Visit website address http://ews.zedone.co
– press continue to this website to accept certficate
Step Two;
Enter your Broadworks
®
Username and Password provided by the Zed One VoIP provisioning team and press Login.
Step Three;
You will be presented with the page below where you can customise your advanced settings; for example Busy Lamp Field.
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Configuring Your Unified Messaging (Personal VoiceMail)
To access your voicemail press New Call, then 5555, then Send or press the Messages button.
Setting Up Voicemail For The First Time
1. You will be asked for your temporary password which is 1234 followed by the # key
2. You will now be asked to change your temporary password
3. You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
4. From the main Menu press 1 for Mailbox Features
5. You will now be prompted to record a greeting. Your Busy greeting will be played to callers when you are engaged. Your No Answer greeting will be played to callers if you do not answer the call
Retrieving Messages From Your Own Phone
1. When you receive a voice message the red message lamp will alight on you telephone [if this feature is supported by the handset].
2. Dial into Voicemail by pressing New Call, then 5555, then Send
3. Enter your password followed by the # key when prompted
4. You will now told how many messages you have and Press 1 to hear them
5. At the end of each message you will be prompted to Save or Delete the message
Retrieving Messages Remotely [From Any Other Phone]
1. Dial your own DDI number
2. When your voice message starts, interrupt the greeting with the * key
3. You will be prompted for your mailbox number. This is the same as your extension number and would normally match the last 4 digits of your DDI number
4. Enter your password when prompted and listen to messages as normal
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Changing Your Voicemail Greeting
1. Dial into Voicemail by pressing New Call, then 5555, then Send
2. Enter your password followed by the # key when prompted
3. You are now at the Main Menu
4. Press 1 for Voice Mailbox
5. Press 2 to change your Busy Greeting
6. Press 3 to change your No Answer Greeting
7. Follow prompts for playback and to save
Note: An easier way to retrieve messages is to have them sent to your eMail Inbox. Provided
you have a multimedia PC, you can simply play the messages back as audio files. Configure this feature through Unity desktop under Settings or contact Zed One.
1. Voice
Mailbox
2. Change
Busy Greeting
Voicemail
Main Menu
3. Change
Name
3. Change No
Answer
Message
8. Change
Password
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Configuring Your Hunt Group Voicemail (Group Number)
From any phone in the business press New Call, then 5555, then Send
Setting up voicemail for the first time;
1. You will now be prompted for your mailbox number. This is a 4 digit extension number for your hunt group given to you by Zed One provisioning team. Enter it now followed by the # key.
2. You will be asked for your temporary password which is 1234 followed by the # key
3. You will now be asked to change your temporary password
4. You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
5. From the main Menu press 1 for Mailbox Features
6. You will now be prompted to record a greeting. Your No Answer greeting will be played to callers when the office is closed
Retrieving Messages;
1. Dial into Voicemail by pressing New Call, then 5555, then Send
2. As soon as the automated lady starts to speak interrupt her with the * key
3. You will now be prompted for your mailbox number. This is a 4 digit extension number for your hunt group given to you by Zed One provisioning team. Enter it now followed by the # key.
4. Enter your password followed by the # key when prompted
5. You will now be told how many messages you have, Press 1 to hear them
6. At the end of each message you will be prompted to Save or Delete the message
Note: An easier way to retrieve messages is to have them sent to your email inbox. Provided you
have a multimedia PC, you can simply play the messages back as audio files. Configure this feature through Unity desktop under Settings or contact Zed One Helpdesk
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Changing your Voicemail greeting;
1. Dial into Voicemail by pressing New Call, then 5555, then Send
2. As soon as the automated lady starts to speak interrupt her with the * key
3. You will now be prompted for your mailbox number. This is a 4 digit extension number for your hunt group given to you by Zed One provisioning team. Enter it now followed by the # key.
4. Enter your password followed by the # key when prompted
5. You are now at the Main Menu
6. Press 1 for Voice Mailbox
7. Press 2 to change your Busy Greeting
8. Press 3 to change your No Answer Greeting
9. Follow prompts for playback and to save
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Configuring Auto Attendant Greetings
To change and Auto Attendant [AA] greeting;
1. From any Zed VoIP phone dial 5555
2. Press * to interrupt the greeting “Welcome to the CommPilot Voice Portal…”
3. Enter 5555 when prompted with “Please enter the extension number you require”
4. If you have multiple AA menus you will be prompted for the AA extension number that you want to change
5. Enter 1234 at the prompt “Please enter your password”
6. Follow the prompts to change the recording
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Unity Desktop Client – Hot Desking Log On/Off
Hot desking allows a Hot Desk user [Guest] to logon to an available Hot Desk Telephone [Host]. Both the Guest and Host services must be allocated to the user and the host telephone
Hot Desk Log-On Using Unity;
1. Click the Settings button in the main interface
2. Select “Hoteling Guest” from the left menu
3. Select the Hot Desk Host drop the drop down menu. The host name or extension number will be at top left on the screen of the phone. You are now logged onto that host
Hot Desk Log-Off Using Unity;
Repeat the steps above but select “None” from the drop down menu.
When Unity is closed it will also prompt you to disassociate from the Host.
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Hot Desk Log-On Using Voice Portal;
1. Press New Call > 5555 > Send
2. You will hear “Welcome to the CommPilot Voice Portal”
3. Press *
4. Enter your extension number when prompted
5. Enter your password when prompted. This is 1234 by default
6. From the next menu press 7 for “Hoteling Options”
7. From the next menu press 2. You are now logged on to that host
Hot Desk Log-Off Using Voice Portal;
Repeat the steps above but press 3 at the last step
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Polycom Handset Configuration Guide
Note: use the round silver scroll key in the middle of the phone to scroll up and down to the option you require. Press the “tick” key in the middle of the scroll key or select “OK” from the screen to select an option
OPTION 1 - To Add FTP Address, User Name and Password;
If the phone is already has options showing on the LCD display unplug the phone and plug it back in, if it is a new phone plug it in and then complete the following:
1. From the key pad enter > 456 >enter
2. Scroll down to > ServerMenu > enter
3. Scroll down to > ServerAddress > enter > 83.137.182.78 > enter (use the * key to enter .)
4. In the display will be Server User > Edit > enter the ftp address you have been given>enter
5. In the display will be Server Password > Edit > enter the ftp password you have been given
> enter
6. > Exit > Exit - The phone will then reboot and register, this process may take a few minutes
OPTION 2 - To Add a Static IP Address;
If the phone is already has options showing on the LCD display unplug the phone and plug it back in, if it is a new phone plug it in and then complete the following:
1. From the key pad enter >456 >enter
2. DHCP Client will be shown in the display press >Edit (from the display options)
3. Press the left hand arrow on the scroll button to select >Disable>enter
1. Screen will show “Phone IP Addr” press >edit then enter the static IP Address you have been given by you IT administrator > OK NOTE- (use the * key to enter .)
4. Screen will show “Subnet Mask” press >edit enter the Subnet Mask you have been given by you IT administrator > OK
5. Screen will show “IP Gateway” press >edit enter the IP Address you have been given by you
IT administrator > OK
6. Press >exit
7. In the screen “Save & reboot” will show press >select
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Zed VoIP Firewall Settings
The following ports must be open on your firewall to allow IP SIP phones to work.
To The Internet:
• SIP 5060/UDP
• RTP 10000-20000/UDP (depending on firewall ability to open these ports dynamically depending on SIP information)
• FTP
• HTTP
• HTTPS
• TFTP
• CAP 2205/TCP
• ACAP 2207/TCP (BroadWorks Reception Console)
• C12 2208/TCP (BroadWorks Assistant Enterprise & Unity)
From The Internet:
• SIP 5060/UDP
• RTP 10000-20000/UDP (depending on firewall ability to open these ports dynamically depending on SIP information)
• CAP 2205/TCP
• ACAP 2207/TCP (BroadWorks Reception Console)
• C12 2208/TCP (BroadWorks Assistant Enterprise & Unity)
The Following Is Optional:
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IP Range To Allow = 83.137.182.0/24
The specific Addresses if you prefer to set it this way are
83.137.182.39
83.137.182.70
83.137.182.71
83.137.182.72
83.137.182.73
83.137.182.76
83.137.182.77
83.137.182.78
83.137.182.120
Desk Top Applications
Applications like BroadWorks Reception, BroadWorks Assistant Enterprise & Unity use the data network for call control and system status updates. There is no SIP or RTP traffic sent over the data networks but the firewall will need to be set up to allow the following:
To The Internet:
Allow IP Addresses: 83.137.182.70
83.137.182.71
88.208.205.243
80.68.95.115
Open Ports: 80 (HTTP)
443 (HTTPS)
2208 (OCI)
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Zed VoIP Music On Hold / Custom Greetings File Format Rules
You use this procedure to record a personal greeting or an announcement using a PC. The
Application Server accepts .WAV and .WMA file formats. The following lists the validation rules for the file formats:
For .WAV files:
• CCITT, u-law, or a-law codec
• 8.000 kHz
• 8 bit mono
• .WAV file type
For .WMA files:
• CCITT, u-law, or a-law codec
• 8.000 kHz
• 8 bit mono
• .WMA file type
For both .WAV and .WMA files:
• The maximum audio length is 2 minutes for a Voice Messaging Greeting and Custom Ringback
User/Group.
• The maximum audio length is 10 seconds for user's Voice Portal Personalized Name.
• The maximum audio length is 10 minutes for the Music On Hold greeting.
• For all other services, the maximum audio length is 5 minute s
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Polycom Handset User Guide
A Polycom IP Phone is a full-feature telephone that provides voice communication over an IP (Internet Protocol) network. This phone functions much like a traditional phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone - such as speed dialing, redial, and conference calling.
Polycom IP320 / IP321 / IP335 Layout
Polycom IP450 / IP550 / IP560/ IP650 Layout
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Quick Reference Guide
Item Function
1
2
3
Mute
Line Keys
Headset
4 Hold
5 Dial
6 Scroll Up
7 Scroll Down
8
9
Previous
Next
10 Save Changes
11 Menu
12 Softkeys
13 Volume
Mutes audio transmission locally during calls.
Line or Speed Dial keys.
Allows users to place and receive calls through an optionally connected.
Use this key to place a call on hold until you can return to it.
Press the Dial key. The display will show the last 10 dialed numbers. Use the
/ keys to find the desired number and press Dial again
Scrolls through menu options.
Scrolls through menu options.
Previous.
Next.
Save any changes made.
Access local and server features.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
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Phone Diverts and Pickups
Call Forwarding Always On
Call Forwarding Always Off
Call Divert On Busy On
Call Divert On Busy Off
Call Divert No Answer On
Call Divert No Answer On
Call Pick up
* 72 press Dial and destination number
* 73 press Dial
* 90 press Dial
* 91 press Dial
* 92 press Dial
* 93 press Dial
* 98 press Dial
DND Activate
* 78 press Dial
DND De-activate
Operating Instructions
Making a call
* 79 press Dial
Press New Call and enter the number or enter the number and press Dial from the softkey.
Holding a call
Press the Hold key.
Return to a held call
Press the Resume softkey or press the Hold key again.
Transfer – Announced Press the Trans softkey. Enter the destination extension and press Dial.
Announce the call to the receiving party. Replace handset and the call will be transferred.
Transfer – Blind
Press the Trans softkey followed by the Blind key, dial extn number, press
Dial to complete the transfer.
Transfer – To
Voicemail
Do Not Disturb
Press Transfer. Press *55 + target users extension number then press Dial.
Replace handset and caller will be sent to voicemail without ringing the handset
To activate Do Not Disturb press the Menu key. Then press 1 for Features and press 2 for Do Not Disturb. Repeating this action will toggle on/off
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Call Lists (Received or Placed calls)
Press the Menu key, select Features followed by Call Lists. You may now select Received or Placed calls as desired. To call a number select it then press Dial
Storing Personal
Contacts
Dialling Personal
Contacts
Press Menu key, press 1 for Features then press 4 for Contact Directory.
Select <New Entry>.
Press to enter First Name. Press again when entered then press the OK softkey to confirm.
Press to scroll down and complete the above for Last Name and
Contact [enter the number here]
When finished press then press the Yes softkey when prompted.
Press Menu key, press 1 for Features then press 4 for Contact Directory.
Scroll down to the desired number then press Dial
Dialling System Speed
Dials
System Speed Dials are populated by your system administrator. To dial a number press #xx [where xx is the system speed dial location].
To Park A Call
Once you have call in progress;
Press Hold > *68xxxx > Dial [where xxxx is the extension you wish to park the call against]
To Retrieve a Parked
Call
Enter *88 and Press Dial . If the call is being retrieved from the extension it is parked against press # when prompted. If it is being retrieved from a different extension, enter the park extension when prompted
Shared Call
Appearance
If you have more than one handset on the same extension, you can “pull” a call from one handset to another by pressing *11 on the idle handset
Conference Calling
Establish the first call, press the Conf softkey, enter the telephone number of the 2nd party, Press Dial. To connect all 3 parties press the
Conf softkey again.
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Star Codes Reference
Automatic Callback Deactivation
Call Forwarding Always To Voice Mail Activation
Call Forwarding Always To Voice Mail Deactivation
Call Forwarding Busy To Voice Mail Activation
Call Forwarding Busy To Voice Mail Deactivation
Call Forwarding No Answer Activation
Call Forwarding No Answer Deactivation
Call Forwarding No Answer To Voice Mail Activation
Call Forwarding No Answer To Voice Mail Deactivation
Call Forwarding Not Reachable Activation
Call Forwarding Not Reachable Deactivation
Calling Line ID Delivery Blocking per Call
Calling Line ID Delivery per Call
Call Return
Call Waiting Persistent Activation
Call Waiting Persistent Deactivation
Cancel Call Waiting
Clear Voice Message Waiting Indicator
Customer Originated Trace
Directed Call Pickup
Directed Call Pickup with Barge-in
Direct Voice Mail Transfer
Last Number Redial
Per Call Account Code
Push to Talk
Zed One Technology - Hosted VoIP Telephony User Guide(Version 2.0 / 2010)
#40
*92
*93
*41
#8
*21
#21
*40
*67
*65
*69
#41
*94
*95
*57
*97
*33
*55
*66
*71
*50
*43
#43
*70
*99
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