Polycom iPower 900 User manual

iPower Collaboration System

Tips and Troubleshooting

VS4000 User’s Guide

iPower Collaboration System Tips and Troubleshooting

Copyright © 2002: Polycom, Inc.

Polycom, Inc., 4750 Willow Road, Pleasanton, CA 94588 www.polycom.com

Polycom, the Polycom logo, and Vortex are registered trademarks of Polycom, Inc. Global Management System, IDEC,

ImageShare, iPower, LAMB, Look-At-Me-Button, PathNavigator, PowerCam, PowerMic, and WebOffice are trademarks of Polycom, Inc.

Bose is a registered trademark of Bose Corporation.

Intel is a registered trademark of Intel Corporation.

Microsoft, NetMeeting, PowerPoint, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

HP is a registered trademark of Hewlett-Packard Company.

Netscape is a registered trademark of Netscape Communications Corporation.

All other product and company names are the trademarks or registered trademarks of their respective owners.

The information contained in this document is subject to change without notice. Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material. Nor does

Polycom make any commitment to update the information contained in this document. This document contains proprietary information which is protected by copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form without the prior written consent of Polycom, Inc.

Edition: 3725-50171-001/A

Do you have any suggestions or comments on the documentation for this product? If so, please send them by email to [email protected].

ii www.polycom.com

Contents

About This Guide

Chapter 1 - Presenting the Polycom iPower Systems

About the iPower Systems ........................................................................................................................ 1

Standard Hardware Components ............................................................................................................ 3

Computer Box ...................................................................................................................................... 3 iPower 9000 System...................................................................................................................... 3 iPower 600 System........................................................................................................................ 3 iPower 900 System........................................................................................................................ 4

Main Camera ........................................................................................................................................ 4 iPower 9000 System...................................................................................................................... 4 iPower 600 System........................................................................................................................ 5 iPower 900 System........................................................................................................................ 5

Remote Control Devices ..................................................................................................................... 5 iPower 9000 System...................................................................................................................... 5 iPower 600 and iPower 900 Systems ......................................................................................... 6

PowerMic .............................................................................................................................................. 7

ImageShare or ImageShare II............................................................................................................. 7 iPower 9000 and iPower 600 Systems ....................................................................................... 7 iPower 900 System........................................................................................................................ 7

Optional Hardware Components............................................................................................................. 8

Display .................................................................................................................................................. 8

Cart ........................................................................................................................................................ 9

Additional Cameras ............................................................................................................................ 9

VCR...................................................................................................................................................... 10

Other Optional Hardware Components ........................................................................................ 10

Standard Software Applications............................................................................................................. 11

Optional Software Applications ............................................................................................................. 12

Chapter 2 - AdminTools Roadmap

Customizing the System ......................................................................................................................... 14

Setting Up System Security ..................................................................................................................... 14

Configuring Network Use ....................................................................................................................... 15

Configuring Audio ................................................................................................................................... 15

Configuring Video.................................................................................................................................... 16

Configuring Streaming ............................................................................................................................ 16

Setting Up Directories .............................................................................................................................. 16

Allowing Data Sharing ............................................................................................................................ 17

© Polycom, Inc.

Preliminary and Confidential - For Internal Distribution Only

Using Remote Management Tools ......................................................................................................... 17 iii

Configuring Multipoint Conferencing .................................................................................................. 18

© Polycom, Inc.

iii


Chapter 3 - Tips for Tasks You Do Rarely

Setting Up the Log On Process ................................................................................................................19

Choosing Logon Options ..................................................................................................................19

Setting Up User Accounts for Standard Windows Logon ...........................................................20

Setting Up Additional Software ..............................................................................................................20

Remote Management Software ........................................................................................................20

WebRemote ..................................................................................................................................20

SNMP Management....................................................................................................................22

Global Management System......................................................................................................22

Document Servers ..............................................................................................................................24

PathNavigator Conference-on-Demand .........................................................................................25

WebOffice ............................................................................................................................................26

Restoring the System.................................................................................................................................28

Getting Ready to Reinstall ................................................................................................................28

Reinstalling the iPower System........................................................................................................28

iPower 9000 and iPower 900 Systems ......................................................................................29

iPower 600 System ......................................................................................................................29

Chapter 4 - Tips for Tasks You Do Regularly

Adding Applications.................................................................................................................................32

Monitoring System Statistics ...................................................................................................................32

Viewing Detailed System Statistics .................................................................................................32

Viewing the Configuration Summary.............................................................................................34

Viewing Statistics for the Current Call ...........................................................................................35

Accessing and Viewing Logs ...................................................................................................................36

Setting Up Virus Protection .....................................................................................................................37

Conserving Disk Space .............................................................................................................................37

Chapter 5 - Tips for Helping Users

Making Sure Users Have the Information They Need ........................................................................39

Sending the “Quick Tips Sheet” to Users .......................................................................................39

Customizing the “Getting Started Guide” .....................................................................................40

Displaying Room Information on the iPower System Home Page.............................................40

Making Sure Users Know How to Contact the System Administrator.............................................41

Finding Information in the Documentation ..........................................................................................42

Chapter 6 - Troubleshooting Tips

Solving Installation Problems..................................................................................................................46

Solving Startup Problems.........................................................................................................................46

Solving General System Problems ..........................................................................................................47

Solving Network Problems ......................................................................................................................49

Solving Video Problems ...........................................................................................................................55

Solving Audio Problems...........................................................................................................................59

Solving ImageShare and ImageShare II Problems ...............................................................................61

Appendix A - System Default Settings

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About This Guide

This guide is for system administrators who need to configure, maintain, and troubleshoot the Polycom

®

iPower

™

9000, iPower 600, and iPower 900 systems.

Complete information about the iPower systems is available through the online help. For installation information, refer to the hardcopy installation documentation. Users can also refer to the documentation available on the iPower

Documentation Library CD. Both the installation documentation and the CD are shipped with each iPower system. (For titles and descriptions of all the iPower documentation, see Chapter 5, “Tips for Helping Users.”)

For support or service, please contact your Polycom service provider or call

Polycom Technical Support. You can find phone numbers for Technical Support in your area, as well as the latest product information, at the Polycom web site, www.polycom.com

.

1

Presenting the

Polycom iPower Systems

This chapter provides an overview of the three Polycom iPower systems. It includes these topics:

❑

About the iPower Systems — Describes each iPower system.

❑

Standard Hardware Components — Describes the hardware components that come standard with each system, such as the computer box, cameras, and remote control devices.

❑

Optional Hardware Components — Describes the hardware components that you can purchase separately, such as displays, carts, and additional cameras.

❑

Standard Software Applications — Describes the software applications that come standard with each system, such as the Collaboration application,

AdminTools, and Hardware Diagnostics.

❑

Optional Software Applications — Describes the software applications that you can purchase separately, such as the Polycom Document Server, Polycom

PathNavigator

™

Conference-on-Demand, the Polycom Global Management

System

™

, and WebOffice

™

.

About the iPower Systems

The Polycom iPower systems are state-of-the-art visual collaboration tools. Each allows users to exchange ideas and share documents with people anywhere in the world, as if they were all in the same room.

Three versions of the iPower system are available: the iPower 9000, the iPower 600, and the iPower 900.

© Polycom, Inc.

1


❑

The iPower 9000, like all iPower systems, provides quality audio and video, as well as easy-to-use data sharing capabilities. You can install the iPower 9000 system in a 19-inch (48.26 cm) equipment rack, on top of a desk or credenza, or in a cart.

❑

The iPower 600 system comes in a unique package. You can install it as an all-in-one appliance, so that it conveniently fits on top of a traditional monitor.

Or, you can split it into two components: the Camera and Microphone module, which you can easily mount on a flat-panel display or wall, and the compact computer unit.

❑

The iPower 900 system, like the iPower 9000 and iPower 600, utilizes a conventional PC platform, enabling you to use it for more than just video calls.

For example, you can use it for collaborating on documents, surfing the web, sending email, accessing corporate databases, and more.

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Chapter 1 - Presenting the Polycom iPower Systems

Standard Hardware Components

The following hardware components come standard with each iPower system:

❑

Computer box

❑

Main camera

❑

Remote control devices

❑

ImageShare

™

or ImageShare II

Computer Box

iPower 9000 System

The computer box contains the system software, internal hardware, and power supply.

To locate the power button on the iPower 9000 computer box, flip down the front cover. The CD-ROM drive is also located at the front, whereas the connection panel is located at the rear.


The computer box is known as the computer unit for the iPower 600 system.

The power button on the iPower 600 is located on the side of the computer unit.

The connection panel is at the rear.

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3



The power button, as well as the CD-ROM drive and diskette drive, on the iPower

900 are at the front of the computer box. The connection panel is located at the rear.

Main Camera


The iPower 9000 system uses either the PowerCam

™

Plus or the PowerCam as its standard main camera. You can also use either camera as an auxiliary camera.

The PowerCam Plus features the Automatic Camera Pointing (ACP) mechanism.

When you enable ACP, the camera uses the built-in ACP microphone to automatically locate and frame the speaker.

4

PowerCam Plus PowerCam

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The iPower 600 system uses the Camera and Microphone module as its standard main camera and microphone.

The standard main camera is a pan-tilt-zoom (PTZ) camera, which utilizes the

Automatic Camera Pointing (ACP) mechanism. The Camera and Microphone module also includes the Zoom Mic.

You must power off the system to connect or disconnect the Camera and

Microphone module.


The iPower 900 system uses either the iPower 80 Dynamic Locating Camera or the iPower 70 Room Camera as its standard main camera.

The iPower 80 features the Automatic Camera Pointing (ACP) mechanism.

iPower 80 iPower 70

Remote Control Devices


You can use the iPower 9000 system keyboard for both administrative and user tasks. It includes the standard keyboard character keys, an integrated trackball,

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5

iPower Collaboration System Tips and Troubleshooting and buttons that correspond to common user tasks. For information about how to use the buttons on the keyboard, see the iPower 9000 Collaboration System Quick Tips

Sheet.

The remote control is designed to make video collaboration easier. The buttons on the remote correspond to common tasks that you perform during a video collaboration meeting, such as making a call and zooming the camera.

Call/Answer Hang Up Mute Volume Set Preset Auto Near/Far Zoom

Point

PIP Full Screen

PIP

Near/Far

Auto

Zoom

Mute

Point

Volume

Full

Screen

Presets

1 2

5 6

9

Set

0

3

7

4

8

iPower 600 and iPower 900 Systems

You can use the keyboard for the iPower 600 and iPower 900 systems for both administrative and user tasks. It includes the standard keyboard character buttons and an integrated trackball; however, it does not include buttons that correspond to common user tasks.

Like the remote control for the iPower 9000 system, the buttons on the remote control for the iPower 600 and iPower 900 correspond to common tasks that you perform during a video collaboration meeting, such as making a call and zooming the camera. For information about how to use the buttons on the remote control, see the iPower Collaboration System Quick Tips Sheet.

HELP ON/STANDBY OPTIONS

CALL/ANSWER

1 2

ABC

HANG UP

3

DEF

4

GHI

5

JKL

6

MNO

*

7 PQRS

0

8 TUV 9 WXYZ

#

SET CANCEL PRESET

PEOPLE CONTENT

PIP

VOLUME

MUTE

AUTO

ZOOM

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PowerMic

All the iPower systems use the PowerMic

™

as the main microphone. You can use up to a total of eight PowerMic microphones with your iPower 9000, and up to four with your iPower 600 and iPower 900.

ImageShare or ImageShare II


The ImageShare II device makes it easy for you to add audio and video from a laptop to your system.

The ImageShare II is included with the iPower 9000 system and is available as an option for the iPower 600 system.


The ImageShare device makes it easy for you to add audio and video input and output devices, such as a laptop or a projector, to the iPower 900 system.

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7


The ImageShare is included with the iPower 970 system and is available as an option for the iPower 960 system.

Optional Hardware Components

The following hardware components can be purchased separately:

❑

Display

❑

Cart

❑

Additional cameras

❑

Other optional hardware components

Display

The display shows video from the cameras and other video sources, application windows, online help, and so on. The display can be a regular display or a flat-panel display, and you can have up to two displays connected to your system.

The display’s picture-in-picture (PIP) window is an area on the screen that is usually used to show the image you are sending to the other call participants.

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If your system has two displays, one must be an SVGA/XGA display and the other an NTSC/PAL display. In systems with two displays, you view People on the

NTSC/PAL display and view Content, such as reports and presentations, on the

SVGA/XGA display. Because you view People on the NTSC/PAL display, you should place the camera on that display.

Note

If you install a second display, you must open the AdminTools Monitor page and check the

Use second monitor

check box. See the AdminTools online help for more information. To access this help, press the

HELP

button on the remote control, press

F1

on the keyboard, or click

Help when you are within the AdminTools application.

Cart

You can use one of several carts to hold the iPower system, display, peripheral devices, and documentation. The Premier Cart includes enclosed storage for your computer box, monitor, system components, and documentation. It also features a built-in Bose ® speaker. The Utility Cart offers a more basic means to hold and move the system and display.

Additional Cameras

You can add additional cameras to your iPower system.

For the iPower 9000 and iPower 900 systems, you can use up to three cameras: a main camera, an optional auxiliary camera, and an optional document camera.

© Polycom, Inc.

9


For the iPower 600 system, you can use a camera other than the standard Camera and Microphone Module as the main camera. You can also add a document camera.

Document Camera

VCR

Note

You can add one or two VCRs to any of the iPower systems so that users can play videotapes during calls or create videotapes of meetings.

If you install one or two VCRs, you must open the AdminTools Camera Controls and VCR page and click either

One VCR or

Two VCRs

. See the AdminTools online help for more information. To access this help, press the

HELP


F1


Help when you are within the

AdminTools application.

Other Optional Hardware Components

There are several other optional components you can add to the iPower systems:

❑

Remote control devices — You can add your own keyboard, mouse, or remote control to any of the iPower systems.

❑

USB devices — You can add a USB device, such as a printer or a scanner, to the iPower 9000 and iPower 600 systems, or to version 3.0 or higher of the iPower

900 system.

❑

Serial devices — You can add a serial device, such as a whiteboard, to any of the iPower systems. You can also add a custom control panel to the iPower

9000 system.

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❑

Room audio input devices — Instead of a second PowerMic, you can add a room audio input device, such as a Polycom Vortex

®

device, to the iPower 9000 system.

❑

Look-At-Me-Button™ (LAMB™) — You can enable people who are not near the keyboard or remote control to move the camera by adding LAMBs to the iPower 600 and iPower 900 systems.

❑

Projector — You can connect a projector to the back of an iPower 9000 or iPower 600 system or to the ImageShare device on an iPower 900 system.

Depending on your system, you may need to provide your own VGA splitter.

❑

Headset — You can connect a headset with earphones and microphones to an iPower 600 system. The headset plugs into the side of the computer unit, behind the power button. You can also connect a headset to an iPower 9000 system, but you must provide your own an RCA-to-phone adapter cable.

❑

Laptop — You can add laptop (or PC) audio output to your system by connecting a laptop to the ImageShare or ImageShare II device, and then connecting the ImageShare or ImageShare II to your system’s computer box.

Or, with the iPower 600, you can directly connect a laptop to the computer unit; however, you must provide your own audio and VGA cables.

Standard Software Applications

The software applications listed in the following table are included on the Polycom

System Software CD.

You can find many of these applications by choosing

Programs>iPower from the

Start menu

.

This application...

Setup Wizard

Collaboration application

Enables you to...

Easily install the Collaboration software onto your system.

Participate in videoconferences or in-room presentations.

AdminTools

Operating Statistics

Configure and maintain the iPower collaboration system.

Verify system performance, view a log of call-related statistics and events, log system events, and run loopback tests.

Hardware Diagnostics Test the performance of the system’s internal boards and cables, and monitor input and output from audio and video devices that are connected to the system.

File Transfer

NetMeeting

®

Chat

Send and receive files during meetings.

Use text chatting while you are in a call.

© Polycom, Inc.

11



Acrobat Reader

Microsoft

®

Office

Viewer


Read user documents provided in PDF format.

View documents from Windows

®

applications, such as

PowerPoint

®

and Excel.

Optional Software Applications

The software applications listed in the following table are optional.



Document Server Store files on a server so they can be retrieved during meetings.

Directory Services

Setup

Network Manager

Set up and access Central and Personal Directories, or “phone books,” of collaboration sites.

Manage networked collaboration systems.

PathNavigator

Conference-on-

Demand

Global

Management

System

WebOffice

Make a multipoint call in a single step by selecting multiple ISDN and LAN addresses from a single directory or by entering multiple addresses in the Make a Call dialog box.

Monitor general system information such as network interface status and call status, receive notification when an iPower user needs help, and send and receive messages from users.

Conduct online meetings and share information, files, applications, or documents with other WebOffice users.

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2

AdminTools Roadmap

Note

© Polycom, Inc.

AdminTools is a utility available with each iPower system. You use AdminTools to initially set up the system. Thereafter, you may want to use this utility to fine-tune the system and to make adjustments according to your organization’s video collaboration needs.

This chapter provides a roadmap of all the tasks you can do using AdminTools. It includes these topics:

❑

Customizing the System

❑

Setting Up System Security

❑

Configuring Network Use

❑

Configuring Audio

❑

Configuring Video

❑

Configuring Streaming

❑

Setting Up Directories

❑

Allowing Data Sharing

❑

Maintaining the System

❑

Using Remote Management Tools

❑

Configuring Multipoint Conferencing

For complete information about any of these tasks, view the AdminTools help. To access this help, press the

HELP


F1



To access AdminTools:

Choose

Start>Programs>Polycom iPower>Administrator Information>AdminTools

.

13


Customizing the System

To Do This...

Change the second monitor’s PIP position

Configure Standby Mode

Set call preferences, such as how incoming calls are answered or how the redial function works

Allow use of a custom control panel

Provide a site name

List a name and number to call for help

Add applications to the Options menu

Add applications to the People and

Content list

Configure Quality of Service (QoS) on an iPower 9000 system

Configure WebOffice for an iPower system

First Click...

Video

Then Click...

Monitor tab

General

General

Utilities

General

General

General

General

LAN

Utilities

Logoff and Standby tab

Call Preferences tab

Custom Control tab

System Information tab


Options Menu

Configuration tab

People and Content List

Configuration tab

QoS tab

WebOffice tab

Setting Up System Security

To Do This...

Configure the Adapter/NAT/Port Range

Save numbers in a Call Log

Choose the logon method

Disable Auto Logon

Set the logoff options

Lock settings on a page

First Click...

LAN

General

General

General

General

General

Then Click...

Adapter/NAT/Port Range tab

Call Preferences tab

Logon and Security tab

Logon and Security tab

Logoff and Standby tab

Locked Settings tab

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Chapter 2 - AdminTools Roadmap

Configuring Network Use

To Do This...

Set the basic ISDN configuration

Set the ISDN bandwidth options

Set the advanced ISDN configuration

Configure the system to use an IMUX

(iPower 9000 and iPower 900 systems)

Reserve a line for voice calls

Reserve a line for remote management

Set the basic LAN configuration

Set the LAN bandwidth options

Set up a gateway

Set up a gatekeeper

First click...

ISDN

ISDN

ISDN

ISDN

Then click...

ISDN Configuration tab

ISDN Bandwidth tab

ISDN Configuration tab

IMUX Setup tab

ISDN

ISDN

LAN

LAN

ISDN

LAN

Set Up ISDN button

ISDN Bandwidth tab

LAN Configuration tab

LAN Bandwidth tab

Gateway Setup tab

Gatekeeper Setup tab

Configuring Audio

To Do This...

Set the audio algorithm for ISDN calls

Set the audio algorithm for LAN calls

Configure Automatic Gain Control

(AGC) for auxiliary audio

Configure the microphones

Define the number of speakers

First Click...

Audio

Audio

Audio

Then Click...

Audio Preferences tab

Audio Preferences tab

Audio Input and Output tab

Audio

Audio



© Polycom, Inc.

15


Configuring Video

To Do This...

Set the video algorithm for ISDN calls

Set the video algorithm for LAN calls

Enable flicker reduction

Enable or disable dual images

Set up cameras and video sources

Configure camera behavior

Add a second monitor

Add VCR(s)

First Click...

Video

Video

Video

Video

Video

Video

General

Video

Then Click...

Video Preferences tab




Cameras and Video

Sources tab

Camera Control and VCR tab

Monitor tab

Camera Control and VCR tab

Configuring Streaming

To Do This...

Configure the Streaming option on an iPower system

Configure the Streaming option on an external server

First Click...

LAN

Then Click...

Streaming tab

LAN Streaming tab

Setting Up Directories

To Do This...

Set up a Local Directory

Set up a Central Directory

Register with an ILS server

16

First Click...

Then Click...

Directory Local Directory tab

Directory Central Directory Server

Setup tab

Directory ILS Registration tab

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Chapter 2 - AdminTools Roadmap

Allowing Data Sharing

To Do This...

Allow file transfer

Configure the system to use a

Document Server

First Click...

Utilities

Utilities

Then Click...

File Transfer tab

Document Server tab

Maintaining the System

To Do This...

Update the system information

Set up Readiness Monitoring

First Click...

General

Utilities

Then Click...


Readiness Monitoring tab

Using Remote Management Tools

To Do This...

Configure the system for WebRemote management

Set up RAS access over ISDN

Configure the system for SNMP management

Set up the Global Management System on an iPower system

Disable the Global Management

System on an iPower system

First Click...

Utilities

Then Click...

Network Management tab

ISDN

Utilities

Utilities

Utilities

ISDN Bandwidth tab

Network Management tab

Global Management

System tab

Global Management

System tab

© Polycom, Inc.

17


Configuring Multipoint Conferencing

To Do This...

Allow multipoint conferences

Set the default video display for internal multipoint

Set the audio and video preferences for internal multipoint

Click...

Multipoint

Multipoint

Multipoint

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3

Tips for Tasks You Do Rarely

This chapter provides information about tasks that you need to perform only once or very rarely. It includes these topics:

❑

Setting Up the Log On Process — Describes how to choose logon options and set up user accounts.

❑

Setting Up Additional Software — Describes additional software that you may install with your system, such as remote management software, Document

Servers, PathNavigator Conference-on-Demand, and the Polycom Global

Management System.

❑

Restoring the System — Describes how to reinstall the iPower system software.

Setting Up the Log On Process

To control how users access the iPower system, you must decide which logon options to use.

Choosing Logon Options

The iPower system offers two logon options:

❑

Standard Windows logon

lets users log on by entering a valid user or administrator name and password for either a local Windows user account or a Windows domain account. After they log on, users have the privileges you define for the local Windows user account or Windows domain account.

❑

Auto Logon

lets users log on to the iPower system using the default user account. With the Auto Logon feature, the Logon dialog box appears with the default user name and password already filled in. Therefore, users don’t have to log on using their own accounts, and they all have the privileges defined for

© Polycom, Inc.

19

iPower Collaboration System Tips and Troubleshooting the default user account. Auto Logon is the default logon option for the iPower system.

Setting Up User Accounts for Standard Windows Logon

The available user accounts are as follows:

Type of Account Description

Local user account

Requires a unique account for each user, which allows the user to access the system.

Domain account iPower system default user account

Requires a unique account for each user, which allows the user to access each system in the domain.

Allows all users to access the system. The default user name and password appear in the Logon dialog box.

How to Create This Account

Use the Windows User Manager to create local user accounts. For specific instructions, see your

Windows documentation.

Use the Windows User Manager for Domains to create domain accounts. For specific instructions, see your Windows documentation.

Use the AdminTools Logon and

Security page to set up the iPower system default user account. Set the default user name and password using the Default User

Account section of this page.

Setting Up Additional Software

This section describes additional software that you may have added to the iPower system, such as remote management software, Document Servers, PathNavigator

Conference-on-Demand, and Polycom WebOffice.

Remote Management Software

Three remote management software applications are available with the iPower system: WebRemote, SNMP Management, and the Polycom Global Management

System.

20

WebRemote

Before you use WebRemote, you must configure your iPower system to use it. If you plan to perform network management of the iPower system, but your network management station (NMS) is not connected to the system via a LAN, you may also need to set up RAS access over ISDN.

www.polycom.com

Chapter 3 - Tips for Tasks You Do Rarely

For information about how to configure the system to use WebRemote and how to set up RAS access over ISDN, see the AdminTools online help. To access this help, press the

HELP


F1



WebRemote also requires you to log on with an administrator account and to have one of the following browsers:

❑

Microsoft Internet Explorer 5.0 or higher

❑

Netscape

®

Navigator 4.6 or higher

To use WebRemote:

1.

Launch your web browser.

2.

Enter the system’s IP address or DNS name.

A web page opens.

3.

Click

WebRemote.

4.

Enter a user name and password for an account that has administrator privileges on the iPower system.

WebRemote opens.

5.

Use WebRemote as follows:

Click...

Call Control

AdminTools

Diagnostics

System State

Statistics

Alarms

Help

To...

Access the iPower system Collaboration application.

Access the AdminTools application.

Access the Hardware Diagnostics application to perform tests and download error log files.

View Readiness Monitoring error messages, shut down the iPower system applications, or restart the system.

View the system statistics.

View SNMP alarms.

Access WebRemote online help.

For more information about WebRemote, see the WebRemote online help.

© Polycom, Inc.

21


SNMP Management

To enable SNMP management, you must do the following:

1.

Set up an SNMP environment.

To set up an SNMP environment, you must install network management software (such as HP

®

OpenView) on the computer you intend to use as your network management station (NMS). You cannot use the iPower system as the

NMS.

2.

Install the iPower MIBs:

a.

Access the appropriate iPower system MIB file at one of these locations:

–

On the iPower system at

C:\Program Files\PictureTel\VCS\SNMP\Mib.

–

From the Polycom web site at www.polycom.com.

b.

Install the MIBs on the network management station as required by your management software.

For more information, see the management application’s documentation.

c.

Using AdminTools, configure the iPower system for SNMP management.

For more information, see the AdminTools online help. To access this help, press the

HELP


F1



3.

Add the iPower Network Manager.

Once you’ve configured the iPower system to allow remote management via

SNMP, you may choose to use the iPower Network Manager application, which is available on the iPower Network Manager CD. This optional application enhances HP OpenView or other network management software.

For information on how to use the iPower Network Manager application, see the Network Manager online help. For information on how to use your SNMP network management application to control a remote system, see the documentation that came with the application.

Global Management System

The Polycom Global Management System is a web-based software application that provides centralized video network management. As long as you have a web browser, you can use the Global Management System with the iPower system to monitor and maintain local and remote videoconferencing systems and networks from anywhere in the world.

You can use the Global Management System with the iPower system to:

❑

Monitor system status

❑

Obtain general system information and addresses

22 www.polycom.com


❑

Provide Remote Alert Notification

❑

Obtain Call Detail Record information, such as call time, start and end time, video bandwidth, and number dialed

❑

Configure videoconferencing equipment

❑

Update iPower software

❑

Send messages to the Network Administrator

In order to use the Global Management System with an iPower system, you must set up the Global Management System user account on an iPower system. To do this:

1.

Start AdminTools and click

Utilities

.

2.

Click the

Global Management System tab.

3.

Check the

Allow Management via Global Management System check box.

4.

Click

Set Password.

5.

Enter a password to access the iPower system from the Global Management system.

To disable the Global Management System on an iPower system:

1.


Utilities

.

2.

Click the


3.

Uncheck the

Allow Management via Global Management System check box.

The password used to access the iPower system is not affected.

To remove a Global Management System IP address:

1.


Utilities

.

2.

Click the


3.

In the

Global Management System Station URLs list, highlight the IP address that you want to remove.

4.

Click

Remove.

When you enable the Global Management System, you can designate the Polycom

Global Directory as one of the Central Directories. For more information about this and about the Global Management System in general, see the Global Management

System documentation.

© Polycom, Inc.

23


Document Servers

A Document Server provides several advantages, such as:

❑

Flexibility

. Users aren’t hindered by the space limitations imposed by diskettes.

❑

Frees hard drive space

. Users store the files they intend to share on the server, not on the iPower system.

❑

Security

. User data is secure. Each user’s access to the server is limited to an individual folder created at logon.

To set up a Document Server, you must install the server software on a Windows

NT

® server and then configure the iPower system to use it. The server must meet these requirements:

❑

Microsoft Internet Information Server (IIS) version 4.0 or higher

❑

Microsoft Windows NT Server 4.0 or higher with Service Pack 3 or higher

❑

An NTFS partition

❑

90 MHz or faster Intel

®

Pentium processor

❑

64 MB of RAM

❑

10 MB of hard drive disk space per user

To install the Document Server software:

1.

Log on to the system you intend to use as the server.

2.

Insert the iPower Document Server CD into the CD-ROM drive.

3.

Double-click the CD-ROM drive icon and then double-click the

Install

Document Server

icon.

4.

Follow the onscreen instructions to complete the installation.

5.

Using AdminTools, configure how your users utilize the Document Server.

For additional information, see the AdminTools online help. To access this help, press the

HELP


F1



24 www.polycom.com


Note

If You Allow Document Server Use...

•

Check that users have Microsoft Internet Explorer version 4.0 or higher or

Netscape Navigator version 4.0 or higher installed on their desktop computers.

•

Publish the Document Server URL(s) throughout your organization.

•

Customize the Document Server logon message to suit your collaboration environment. To customize the message, edit the

Welcome.txt

file at

C:\inetpub\wwwroot\documentserver\

on the Document Server.

•

Maintain user permissions for the Document Server so that unauthorized individuals can’t access other people’s accounts.

•

Install a virus protection package and keep it updated with the latest definitions.

PathNavigator Conference-on-Demand

PathNavigator Conference-on-Demand works in conjunction with a Polycom

PathNavigator call processing server and allows users to:

❑

Select multiple ISDN and LAN addresses from a single directory to make a multipoint call in a single step.

❑

Enter multiple addresses manually in the Make a Call dialog box to make a multipoint call in a single step.

❑

Use the ISDN Callback feature, which dials all participants designated for a multipoint videoconference.

❑

Save multiple dialing addresses as a single entry.

Note

© Polycom, Inc.

If both PathNavigator Conference-on-Demand and the iPower Internal Multipoint option are available for multipoint calls, the iPower system uses PathNavigator

Conference-on-Demand.

To configure PathNavigator Conference-on-Demand:

1.


LAN

.

2.

Click the

Gatekeeper Setup

tab.

25


3.

Click the

Use a gatekeeper

option.

4.

In the

Gatekeeper DNS name or IP address

field, enter the PathNavigator gatekeeper DNS name or IP address.

5.

Enter the video call alias and voice call alias in the appropriate fields.

The video call and voice call aliases must be unique.

6.

Click

OK

.

7.

Configure PathNavigator for the Conference-on-Demand feature.

For more information about using PathNavigator Conference-on-Demand with the iPower system, see the AdminTools online help. For more information on how to configure PathNavigator Conference-on-Demand, see the PathNavigator documentation.

Note

The default profile as defined in PathNavigator includes the line rate, the T.120 rate, and video session information. In this release, you cannot modify this information.

To place a call using PathNavigator Conference-on-Demand:

1.

Access the iPower Collaboration application.

2.

Click

Make a Call

.

3.

Click

Directory

.

4.

Click on each number that you want to dial.

A check mark appears next to the number. You can select as many numbers as your bridge supports. You can also enter numbers manually, separated by commas.

5.

Click

OK

to place the call.

For more information about placing a call using PathNavigator

Conference-on-Demand, see the Collaboration help. To access the

Collaboration help, press the

HELP


F1 on the keyboard, or click

Help when you are within the Collaboration application.

WebOffice

Polycom WebOffice enables iPower users to use their web browsers to conduct online meetings and to share information, files, applications, or documents with other WebOffice users. WebOffice also provides instant messaging capabilities.

26 www.polycom.com


In order to use WebOffice on the iPower system, you must set up a WebOffice account for the iPower system on a separate WebOffice server. Once you do this, anyone who uses the iPower system can also use WebOffice to share information with other WebOffice users on the server. Users do not need to be in a call to share information; they need only to log into the iPower account on the WebOffice server.

To set up a WebOffice account for the iPower system on the WebOffice server:

1.


Utilities

.

2.

Click the

WebOffice

tab.

3.

Check the

Use Polycom WebOffice check box.

4.

Enter the WebOffice information:

a.

Enter the name or web address of the WebOffice server in the

WebOffice

Server Name or URL

field (for example, weboffice.mycompany.com

).

b.

Enter the name of the WebOffice account in the

Unique system name field

(for example, iPower80

).

To easily identify the WebOffice account for the iPower system, use a name associated with the iPower system, such as the system name or the room where the system is located.

c.

Enter the company internet address in the

Domain name of company or organization field (for example, mycompany.com)

.

The office name, which is based on the system name and domain name, then automatically appears in the

Office name

field. The office name is always in email address format (for example, [email protected]

).

d.

If your WebOffice service is configured to require a registration key, you must enter a valid key in the

Registration Key (if required)

field.

For more information, contact your WebOffice server administrator.

5.

Click

Create Office

.

6.

Confirm the password that you specified.

To access WebOffice from an iPower system:

Click on the

WebOffice

icon on the desktop.

© Polycom, Inc.

27


Restoring the System

When you restore the iPower system, the system is returned to its original factory state. You should only restore the system when directed by a Polycom support representative.

For a list of system default settings, see Appendix A, “System Default Settings.”

Getting Ready to Reinstall

Before you reinstall your system software:

1.

Back up the Local Directory data.

Save your Local Directory data by copying

C:\Program Files\PictureTel\vcs\tsdir.ini to external media.

2.

Record the configuration settings.

Make a record of your configuration settings by running the iPower Operating

Statistics utility. On the Configuration Summary page, click

Save As

to save the file iPowerSysConfigLog.txt

to external media. You can use this information to help reconfigure the system after you reinstall the software.

3.

Make sure you have the system serial number and your LAN and ISDN settings.

The serial number is printed on the back of the computer box.

Reinstalling the iPower System

When you reinstall your iPower system software, any Directory entries and customized settings you have entered are lost, and any additional software is erased, including system upgrades that you may have applied. (When you install

upgrades to the system, Directory entries are retained and any additional software you may have installed is not erased.

Note

The iPower system software does not provide an uninstall program to remove the system software. However, reinstalling the system software will overwrite all of the files created and installed during the original installation.

28 www.polycom.com



To reinstall an iPower 9000 or iPower 900 system:

1.

Do one of the following:

•

For iPower 9000 systems, insert the CD marked Disk 1 of 2 into the

CD-ROM drive, and then power on the system.

•

For iPower 900 systems, insert the boot diskette into the diskette drive and the CD marked Disk 1 of 2 into the CD-ROM drive, and then power on the system.

2.

When you see the following dialog box, choose a language for the installation and press

OK

. (Note that the text in this dialog box may be in English, even if your system is running in another language.)

3.

Insert the CD marked Disk 2 of 2 when you see this dialog box instructing you to insert the next media:

Press

Enter after you insert the second CD.

4.

Follow the instructions on the screen, and restart the system to complete the reinstallation.

If the system does not restart automatically after completing the upgrade, you must restart it manually.

5.

Copy your Local Directory data back to

C:\Program Files\PictureTel\vcs\tsdir.ini

.


To reinstall an iPower 600 system:

1.

Power off the iPower 600 system.

© Polycom, Inc.

29


2.

From the Windows desktop, right-click the

My Computer

icon and select

Properties

.

3.

Click the

Advanced

tab and then choose

Startup and Recovery

.

4.

Check the

Display list of Operating Systems for 30 seconds

check box and then click

Apply

.

5.

Restart the system.

6.

Select

Factory Default Reload

and press

Enter.

If

Factory Default Reload does not appear, choose

Return to OS Choices Menu

, and then choose

Factory Default Reload

.

7.

When you see the following dialog box, choose a language for the installation and press

OK

. (Note that the text in this dialog box may be in English, even if your system is running in another language.)

8.

Follow the onscreen instructions to complete the reinstallation.

9.

Copy your Local Directory data back to

C:\Program Files\PictureTel\vcs\tsdir.ini

.

30 www.polycom.com

© Polycom, Inc.

4

Tips for Tasks You Do Regularly

This chapter provides information about tasks that you need to perform on a regular basis. It includes these topics:

❑

Adding Applications — Provides information about adding software applications to the iPower system.

❑

Monitoring System Statistics — Describes how to view system statistics using the Operating Statistics application and the Conference Statistics screen.

❑

Accessing and Viewing Logs — Lists the log files available from Operating

Statistics, Hardware Diagnostics, and Windows.

❑

Setting Up Virus Protection — Provides information on protecting the iPower system from computer viruses.

❑

Conserving Disk Space — Provides information on saving space on the iPower hard drive.

www.polycom.com


Adding Applications

To extend your users’ collaboration effectiveness, install the software applications you think users will use most often to create or edit documents.

For the iPower 600, install applications on the

D:

drive to conserve space on the

C: drive.

To install software applications, follow the same procedure as you would to install a software application on a typical PC running Microsoft Windows. For specific instructions, see the Windows documentation.

Monitoring System Statistics

The Operating Statistics application and the Conference Statistics screen allow you to view a wide variety of statistics on the system’s performance during calls. You can also view these statistics using SNMP Management, WebRemote, and the

Polycom Global Management System.

Note

The Operating Statistics and Collaboration applications may be run simultaneously, whereas the AdminTools and Collaboration applications cannot be run simultaneously.

Viewing Detailed System Statistics

Use the Operating Statistics application to track detailed statistics on the video, audio, and network performance for the current or most recent call.

To start Operating Statistics:

1.

Make sure the Collaboration application is running.

32 www.polycom.com

Chapter 4 - Tips for Tasks You Do Regularly

2.

Choose

Start >Programs>Polycom iPower>Administrator Information>Operating

Statistics

.

© Polycom, Inc.

3.

Choose the category of statistics that you want to view.

Category

System Statistics

H.323 Statistics

H.320 Statistics

Voice Statistics

Configuration Summary

Running Loopback Tests

Logging

Preferences

Description

Displays the total number of calls, total time of calls, and total number of remote control and camera commands issued.

Displays information about H.323 calls on seven pages (State, Video, Audio, Video Channel, Audio

Channel, Control Data, and Channel).

Displays information about H.320 calls on six pages (State, Video, Video Errors, Audio,

Channel, and Data).

Displays information about voice calls.

Displays summary information about the configuration on seven pages (General, ISDN,

LAN, Video, Audio, Directory, and Utilities).

Displays a list of loopback tests available to run.

Displays information about the Call Log and the

System Logs.

Displays preferences that can be set by the system administrator.

33


Viewing the Configuration Summary

You can view the system configuration settings using the Configuration Summary page in the Operating Statistics application.

To view the system configuration:

1.

Choose

Start >Programs>Polycom iPower>Administrator Information>Operating

Statistics

.

2.

Click


.

34

3.

Choose a tab to view detailed information.

Page

General

ISDN

LAN

Video

Audio

Description

Provides details related to System Information,

Call Preferences, Logon and Security, Logoff and

Standby, and Monitor.

Provides details related to ISDN, Advanced ISDN

Configuration, ISDN Bandwidth, ISDN Setup,

IMUX Setup, and Gateway Setup.

Provides details related to LAN Configuration,

Gatekeeper Setup, and LAN Bandwidth.

Provides details related to Video Preferences and

Camera and Video Sources.

Provides details related to Audio Preferences and

Audio Inputs.

www.polycom.com


Page

Directory

Utilities

Internal Multipoint

Description

Provides details related to Directory Options,

Central Directory Server Setup, and ILS

Registration.

Provides details related to Document Server, File

Transfer, Readiness, and Network Management.

Provides details related to Internal Multipoint, such as the key code, audio preference, video algorithm, and maximum video frame rate.

Viewing Statistics for the Current Call

The Conference Statistics screen provides general information on system performance for the current call.

To display the Conference Statistics screen:

Double-click the round

Conference Statistics

icon in the Windows system tray at the bottom of the screen.

© Polycom, Inc.

35


Accessing and Viewing Logs

A number of log files are available for your use.

❑

From Operating Statistics:

•

Call Log — Tracks general information on all of the calls made and answered by the system. From Operating Statistics, you can view the statistics and save the log as a text file to the location you specify.

•

System Logs (four logs) — Record a variety of technical information that can help you verify system performance and troubleshoot problems. The

System Detailed Log, ISDN Log, and BAS Codes Log files are located at

C:\DiagLogFile.ptl

,

C:\ISDNLog.log

, and

C:\BASCodesLog.log

. You can start and stop these logs from Operating Statistics. A log containing a subset of the information in the System Detailed Log is located at

C:\SysLogFile.ptl

and is designed to be copied onto a diskette.

•

Configuration Summary — Lists the specific system settings configured through the AdminTools application. From Operating Statistics, you can view the settings and save them as a text file to the location you specify and with a file name you specify. The default file name is iPowerSysConfigLog.txt

. Polycom recommends that you save this information electronically as a text file and then print and save it for future reference.

❑

From Hardware Diagnostics:

•

Hardware Diagnostics Error Log — Tracks information generated by the

Hardware Diagnostics application. This log file is designed to be copied onto a diskette and then sent to Polycom for analysis, should you encounter problems you can’t resolve. This log is intended for use by

Polycom, not end users. It is located at

C:\Program

Files\PictureTel\VCS\Diagnostics\ErrorLog.txt

.

❑

From Windows:

•

System, Security, and Application logs — Track system, security, and application events. Use Microsoft Event Viewer to view and manage these event logs.

36 www.polycom.com


Setting Up Virus Protection

Although infection from a computer virus is rare, you should be aware that the iPower system is a PC-based product and is therefore susceptible to virus infection.

To ensure the security of your system, take these precautions:

❑

Make sure that all accounts use effective passwords, especially accounts with administrative privileges.

❑

Install, update, and use anti-virus software.

❑

Install the latest security updates for Windows and for any applications you install.

❑

Activate auditing for Windows events and monitor the audit log.

❑

Restrict anonymous logins.

❑

Conduct periodic reviews of your system. The Microsoft Personal Security

Advisor (available free at http://www.microsoft.com/technet/security

/tools/tools.asp

), can assist you in this review.

❑

Check with your network administrator for security procedures.

Note

The iPower 900 system version 3.0.0 or higher and all versions of the iPower 9000 and iPower 600 system use the multi-language version of Windows 2000. When you download language-specific Microsoft patches, always use the

English-language version even if you run your system in another language.

Conserving Disk Space

You should conserve space on the iPower hard drive by periodically checking for and eliminating unwanted files or applications. This is particularly important if many users access the system.

On the iPower 9000 and iPower 900, users install their own applications, such as

Microsoft Office, on the

C:

drive. On the iPower 600, users install their own applications on the

D:

drive.

© Polycom, Inc.

37


Check for unwanted files in the following places:

❑

Received files

❑

Document Server documents

❑

Documents placed on the hard drive

38 www.polycom.com

5

Tips for Helping Users

This chapter provides information that you can use to help the iPower users in your organization. It includes these topics:

❑

Making Sure Users Have the Information They Need — Explains how you can use the Quick Tips Sheet and Getting Started Guide to provide users with information. Also explains how to change the room information that appears on the iPower system home page.

❑

Making Sure Users Know How to Contact the System Administrator — Lists various ways that you can inform users about how to contact you.

❑

Finding Information in the Documentation — Provides a list of the iPower documentation, briefly describes it, and tells where to find it.

Making Sure Users Have the Information They Need

Providing information to the users enables them to begin using the iPower system more quickly and reduces their need to get help from you or other resources.

Sending the “Quick Tips Sheet” to Users

The iPower Collaboration System Quick Tips Sheet provides basic system information that users can quickly refer to when using the iPower system.

This sheet is available as a PDF file on the iPower Documentation CD. Polycom encourages you to send this PDF file by email to video collaboration users throughout your organization. Users can then print out the file and bring it with them whenever they make a video call. You may also want to print it out and leave a few copies in each conference room that is equipped with an iPower system.

© Polycom, Inc.

39


Customizing the “Getting Started Guide”

Each iPower system comes with an online user’s guide, the iPower Collaboration

System Getting Started Guide. This guide is available as a .doc file.

Since iPower system options can vary, the Getting Started Guide is somewhat generic. To make the guide as useful as possible for your users, you should customize the original Microsoft Word version of this document according to your particular collaboration environment.

At a minimum, Polycom recommends that you add information that is specific to your site in the “Site Info” section, such as a name and phone number for users to call if they have trouble using the system.

After you customize the Getting Started Guide using Word, you may want to make a PDF version available to your users. You could, for example, send it to your users by email or put it on your organization’s intranet. This way, users can view or print the document when they’re away from the system to prepare for when they use the system.

To edit the Getting Started Guide:

1.

Locate and open the Microsoft Word version of the Getting Started Guide document.

The file is located on the iPower Documentation Library CD.

2.

Use Microsoft Word to customize the document to meet your users’ needs.

3.

Save the document as

GetStart.pdf

and distribute it to your users.

Displaying Room Information on the iPower System Home Page

The iPower system home page provides access to WebRemote, WebOffice, and

WebStreaming. This page also displays information about the room in which the iPower system is located. You can enter this room information using the

InputText.txt

file.

Each line of the

InputText.txt

file contains a field name and a text string. You can enter information in the text strings. This information, along with the field names, appear on the iPower system home page. Even if you do not enter any text, the field names still appear.

To display room information on the iPower system home page:

1.

Open the

InputText.txt

file at

C:\Program

Files\PictureTel\VCS\WebInterface\ConfigureMain

.

40 www.polycom.com

Chapter 5 - Tips for Helping Users

2.

Enter information about the room :

This field...

RoomName

Lets you enter information about...

The name of the room where the iPower system resides.

RoomNumber

RoomSize

The room number, if any.

The size of the room.

AvailableEquipment The equipment available in the room.

Location The location of the room.

Extras

Imagename

Such as...

Bigelow or Main

Conference Room

105 or 29A

20 seats or 20’ x 40’

Projector or VCR

Any additional information that you want to include.

An image, such as a logo, that appears as a thumbnail on the iPower system home page. When you click the thumbnail, the full-size image opens in a separate browser window.

Near the Cafeteria or

Second Floor Lobby

You must reserve this

room before using it or Not

available on Mondays

MapofBigelow.jpg or

MainLogo.jpg

Note

Do not change, delete, or add field names in the

InputText.txt

file. If you do, any text strings that you enter will not appear on the iPower system home page.

3.

Save the

InputText.txt

file and the

Imagename

file in the

Program

Files\PictureTel\VCS\WebInterface\ConfigureMain

directory. You cannot move these files to another directory.

Making Sure Users Know How to Contact the System

Administrator

In case of problems or questions regarding the iPower system, users should be able to know where to find you, the system administrator.

To ensure that users can easily contact you:

❑

Add your name and number to the “Site Info” section of the Getting Started

Guide and then distribute it to users.

© Polycom, Inc.

41


See the previous section, “Customizing the Getting Started Guide,” for more information.

❑

Enter your name on the AdminTools System Information page.

See the AdminTools online help for more information.

Finding Information in the Documentation

This section contains information about the iPower documentation, such as the document titles and the purpose of each document. You can use this information yourself or use it to refer your users to the proper documentation.

You can find all the documents either on the iPower Documentation CD that came with your system or online. To access the online help systems, press the

HELP button on the remote control or click

Help or press

F1

on the keyboard when you are within the corresponding application.

If you need to....

Refer to....

Located on the....

Prepare for system installation by ordering ISDN, verifying requirements, and getting the network ready

Observe regulatory information, notices, and approvals

Preparing Your Network for

Collaboration

iPower Documentation CD

Polycom web site at www.polycom.com

Install the system hardware

Product Regulatory Information



•

Easy Install Poster (for iPower

9000 or iPower 600)

•

Installing the iPower 900

System (for iPower 900)

Hardcopy documentation



Getting Started Guide



Learn how to perform the tasks you need to get started with your system, learn what the system features are, and get tips on video collaboration

Quickly obtain basic system information, such as which key to press on the keypad or how to make a simple video call

Configure, maintain, and troubleshoot the system

Quick Tips Sheet

Tips and Troubleshooting





42 www.polycom.com

Chapter 5 - Tips for Helping Users


Refer to....


Set up the PowerMic microphone

•

PowerMic Setup Sheet (for quick setup)

•

Installing the PowerMic (for complete information)

Install the PowerCam Plus camera

PowerCam Plus Setup Sheet

Install the iPower 80 camera

Install the iPower 70 camera

Install and use the ImageShare or

ImageShare II device

Set up the Premier Cart

Set up the Utility Cart



Installing the iPower 80 Dynamic

Locating Camera





Installing the iPower 70 Room

Camera



•

ImageShare Setup Sheet (for quick setup)

•

ImageShare II Setup Sheet (for quick setup)



•

Installing and Using the

ImageShare Devices (for complete information)

•

Premier Cart Setup Sheet (for quick setup)

•

Installing a Collaboration

System on a Premier Cart (for complete information)



•

Utility Cart Setup Sheet (for quick setup)

•

Installing a Collaboration

System on a Utility Cart (for complete information)



Install the Thin Display Adaptor

Install the iPower Executive system

License Microsoft 2000 for use

Thin Display Adaptor Setup Sheet



iPower Executive Setup Sheet



Microsoft Windows 2000

Licensing Agreement

AdminTools Help

Hardcopy documentation

Online Use AdminTools to configure and maintain the system

Use the collaboration system to make and answer calls, share data, and so on

Verify system performance

Collaboration Help

Operating Statistics Help

Online

Online

© Polycom, Inc.

43



Test the system hardware

Manage the system remotely

Store data files and then access them during meetings

Enhance remote SNMP management

Observe usage notes and other release information

Refer to....


Hardware Diagnostics Help

WebRemote Help iPower Document Server Help

(optional)

Online

Online

Online

iPower Network Manager Help

(optional)

Online

iPower Software Release Bulletin


44 www.polycom.com

© Polycom, Inc.

6

Troubleshooting Tips

This chapter contains information about how to troubleshoot problems with the iPower system. For support or service, please contact your Polycom service provider or call Polycom Technical Support. You can find phone numbers for

Technical Support in your area at the Polycom Web site, www.polycom.com

.

This chapter includes the following topics:

❑

Solving Installation Problems

❑

Solving Startup Problems

❑

Solving General System Problems

❑

Solving Network Problems

❑

Solving Video Problems

❑

Solving Audio Problems

❑

Solving ImageShare and ImageShare II Problems

45


Solving Installation Problems

Problem

First-time installation has failed

Windows Wizard has failed iPower Setup Wizard has failed

Corrective Action

•

Make sure that all monitor, ImageShare device, infrared receiver, camera, and power cables are correctly installed and secure. (If necessary, consult the manual that came with your monitor.)

•

Retry the installation.

•

Perform standard PC debugging procedures.

•

View any error messages.

•

From the Hardware Diagnostics application, start Automated Testing. If the test fails, call for service.

Solving Startup Problems

Problem

System does not start

Splash screen is frozen


•

Check for bad hardware.

- From the Hardware Diagnostics application, start Automated Testing. If the test fails, call for service.

- Check the Windows Event Viewer, either on the local system or from a remote PC.

A splash screen that does not move indicates bad hardware.

Note

•

Restart the system. If the problem persists, call for service.

46 www.polycom.com

Chapter 6 - Troubleshooting Tips

Solving General System Problems

Problem Corrective Action

Parts of the system are not working

•

Make sure that all cables are correctly installed and secure.

•

Make sure that all power cables are plugged into a power source (cart power strip, wall outlet, or uninterruptible power supply).

•

Make sure that the cart power strip or uninterruptible power supply is turned on.

•

Enable Readiness Monitoring in AdminTools.

Address any warnings generated.

Keyboard is not working

•

Make sure that the keyboard and remote control are not being used at the same time.

You can’t use both infrared devices simultaneously.

•

Make sure that keys on the keyboard are not being accidentally held down.

•

Make sure that the infrared path to the infrared receiver is not blocked.

•

Make sure that the infrared receiver is plugged in correctly. Make sure that the LED indicator on the front of the receiver is on when the system is on.

•

Make sure that the camera can detect the infrared signal. Get close to the camera, then point the keyboard at the camera. Watch the local video and see if flashing is visible from the keyboard.

•

Make sure that the keyboard contains fresh batteries. Check the keyboard batteries at least every two months.

© Polycom, Inc.

47


Problem

Remote control is not working

ISDN or voice number is displayed incorrectly in the “To call this system” field


•

Make sure that the keyboard and remote control are not being used at the same time.

You can’t use both infrared devices simultaneously.

•

Make sure that the infrared path from the remote control to the infrared receiver at the base of the main camera is not blocked.

•

Make sure that the remote control contains fresh batteries.

- Check the remote control batteries at least every two months with the Hardware

Diagnostics application.

- Enable Readiness Monitoring in

AdminTools. The iPower system will receive a message when the batteries are low.

•

Make sure that the camera can detect the infrared signal. Get close to the camera, then point the keyboard at the camera. Watch the local video and see if flashing is visible from the keyboard.

•

If the remote control still doesn’t work, restart the system.

•

Make sure that your location information is correct. To correct the local area code or city code:

- Choose Start>Settings>Control

Panel>Telephony.

- On the My Location page, type the correct code.

- On the My Location page, in the I am in field, choose the country.

- Click OK to close the Dialing Properties dialog box.

•

Enter your local numbers without the area code or city code, in AdminTools.

48 www.polycom.com


Solving Network Problems

Problem

Readiness icon is displayed in the corner of the taskbar

Readiness message:

TCP/IP Connection Error:

Network cable unplugged or network configured improperly


•

Double-click the exclamation mark icon in the system tray to view the Readiness message.

•

Check the network cables to be sure that they are properly connected and secure.

•

Use the Windows Control Panel to check the

TCP/IP settings.

•

Contact your network administrator.

Readiness message: ISDN cable is unplugged or the ISDN line is not active

Note

Use ISDN Readiness only in North

America. Elsewhere, the network deactivates ISDN lines between calls, which will cause false Readiness messages.

•

Verify that the ISDN lines are connected and active.

- From the Hardware Diagnostics application, click Test ISDN Lines. If a line does not reach the active state, make sure that it is connected properly. See the iPower installation documentation for information about how to connect ISDN lines.

- If the ISDN lines activate, close the

Hardware Diagnostics application and start the Collaboration application.

- If you still see an ISDN Readiness condition and your switch type is DMS100, NI1, 5ESS

G3, or 5ESS Multipoint, you may have a problem registering your SPIDs with the network. From the Operating Statistics application, check your ISDN configuration or contact your network provider.

•

Check the lights on the NT-1 boxes. Rapid blinking (8/second) usually indicates a network problem. Slow blinking (1/second) usually indicates an interface or videoconferencing error.

•

If the problem persists, check the provisioning of the line or contact the network administrator.

© Polycom, Inc.

49



ISDN call attempt has failed; the user has received an error message

(continued on next page)

•

Perform those tasks specified in the error message. For example:

- Check the dialed number.

- Redial the call as “restricted”.

- Ask the far end to call you.

- Redial the call later.

- Verify that the far-end system is working.

- Contact the network provider.

Note

A No ISDN Channel message may indicate a problem with the ISDN lines between your system and the network.

•

Verify that the ISDN lines are connected and active. Perform the following steps:

1. From the Hardware Diagnostics application, click Test ISDN Lines. If a line does not reach the active state, make sure that it is connected properly. See the iPower installation documentation for information about how to connect ISDN lines.

2. If the ISDN lines activate, close the


3. If you still have call problems and your switch type is DMS100, NI1, 5ESS G3, or

5ESS Multipoint, you may have a problem registering your SPIDs with the network.

From the Operating Statistics application, check your ISDN configuration or contact your network provider.

•

Make sure that the number being dialed is correct and properly formatted and try the call again. Callers may need to dial 9 or include a long distance access code or country code.

•

Verify that the far-end system is in working order.

Telephone the far-end site and find out if the system is turned on and is functioning properly.

50 www.polycom.com


Problem

ISDN call attempt has failed; the user has received an error message

Difficulty making LAN calls



•

Have the far-end system call your system.

To find out if the problem exists in one direction only, ask the person at the far-end site to call your system.

•

Check the ISDN configuration.

- Contact your ISDN service provider and verify that the ISDN lines are provisioned according to the Preparing Your Network for

Collaboration document, which is available at www.polycom.com.

- Check the configuration in the ISDN Setup page in AdminTools. (Obtain the correct numbers from your ISDN service provider.)

•

Call a known good ISDN number.

•

Run the ISDN Bit Error Rate Test. This test allows you to place a call from one line to another in order to verify line integrity.

Select Start>Programs>Polycom iPower>

Administrator>Network Test. If a line connects, then the line is good.

•

Check the number, system name, or LAN address of the far-end system.

Make sure that the number being dialed is correct and properly formatted and try the call again.

•

Make sure that the network cable is connected and secure.

The LAN cable must be connected properly, as shown in the iPower installation documentation.

•

Verify that the far-end system is working.

- To find out if the problem exists in one direction only, ask the person at the far-end site to call your system.

- Telephone the far end and find out if the system is turned on and is functioning properly. Ask whether the far-end system is behind an IP network firewall. If it is, the far end must provide a way for LAN traffic to go through, which will allow a successful connection.

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51


Problem

Difficulty making LAN calls

The call briefly enters the

“Connecting” state and then disconnects (continued on next

page)


- If you are using an extension or an alias to place the call to the far-end site, use the IP address instead. If you can place the call using the IP address, your H.323 gatekeeper or your access to the gatekeeper is faulty. Notify your network administrator.

•

Check the LAN configuration in the LAN

Setup page in AdminTools. (Obtain correct numbers from your network provider.)

•

Call a known good LAN number.

•

Check the phone number, system name, or

TCP/IP address to make sure that you are dialing a videoconferencing system.

•

Redial the call using a lower rate (1x512 to

1x384, 1x384 to 2x64, 2x64 to 2x56) because the far end or network may not support the call rate you requested.

•

Operationally test the lines for making outgoing calls. Perform the following steps:

1. Make a 1x512 call to another iPower system using a number that is known to be correct.

2. After the call connects, check the call rate from the Conference Statistics screen.

- If the call connected at 1x512, all lines work.

- If some lines do not come up, the lines may not be connected to the network properly.

•



52 www.polycom.com



The call briefly enters the

“Connecting” state and then disconnects

Readiness message: Gatekeeper registration failed

The system can make calls but cannot receive them

A call stays in the “Connecting” state

The call connects at less than the requested rate; the system displays

“Call connected at maximum available rate”

2. If all ISDN lines activate, close the





•

From the Operating Statistics application, check the gatekeeper configuration.

•

Notify the network administrator.

•

Place LAN calls using IP addresses that do not require a gatekeeper.

•

From the Configuration Summary category of the Operating Statistics application, check the local phone numbers.

•

Run the ISDN Bit Error Rate Test. This test allows you to place a call from one line to another in order to verify line integrity.

Select Start>Programs>Polycom iPower>

Administrator>Network Test. If a line connects, then the line is good.

•

Check the phone number, system name, or

TCP/IP address to make sure that you are dialing a videoconferencing system.

•

Redial the call as “restricted”.

•

Double-click the Conference

Statistics icon on the taskbar in the lower right-hand corner of the screen. Check the report and the far-end data.

•

Remain in the call at the reduced rate. The call is operating at the maximum rate supported by the far end.

Note

A single-BRI system provides 1x128 maximum and a Quad-BRI system provides 1x512 maximum.

© Polycom, Inc.

53



The call connects at less than the requested rate; the system displays

“Call connected at <rate>”

•

Operationally test the lines for making outgoing calls. Perform the following steps:

1. Call a known good number. If the call connects at the requested rate, all lines work.

2. After the call connects, check the call rate from the Conference Statistics screen.

- If the call connected at 512, all lines work.

- If some lines do not come up, the lines may not be connected to the network properly.

•



2. If all ISDN lines activate, close the





54 www.polycom.com


Solving Video Problems

Problem

Far-end receives or transmits poor video

Poor local (near-end) video


•


Statistics icon on the taskbar in the lower right-hand corner of the screen. Check the video statistics.

- Check the Key frames. A large number or a steadily increasing number in this field indicates a network quality problem.

- Redial the call or try connecting at a lower rate.

•

If the problem persists, call for service.

•

Make sure that all video, camera, and monitor cables are correctly installed and secure. (If necessary, consult the manual that came with your monitor.)

•

From the Hardware Diagnostics application, start Automated Testing. If the test passes, the video board is good.

•

From the Hardware Diagnostics application, click Test Video and select the appropriate video source. If no source is detected, perform the following steps:

1. Unplug the camera video cable and then plug it in again, or turn off the Camera and

Microphone module, unplug the video cable, and then plug it in again.

2. Replace the video cable.

3. Change the cable connections.

4. If the test fails, the video board is faulty. Call for service.

•


© Polycom, Inc.

55



No thumbnail or blank thumbnail or

Video Readiness indication

•

Make sure that the video source is turned on.

If you are using a laptop with or without an

ImageShare or ImageShare II:

- Make sure that the laptop is selected as the source of input in the Collaboration application.

- Make sure that your laptop is enabled to send to an external screen (as you would do if you connected a projector to your laptop). Note that the laptop is added to the

People and Content list.

- Make sure that the laptop screen resolution is set to 480x640, 600x800, or 1024x768.

Note

If you use a screen resolution of

1024x768, make sure the refresh frequency is set to 75 Hz or lower.

No video (VGA) output (blank VGA monitor)

•

From the Hardware Diagnostics application, start Automated Testing. If the test passes, the video board is good.

•

From the Hardware Diagnostics application, click Test Video and select the appropriate video source. If no source is detected, do the following:

1. Unplug the camera video cable and then plug it in again, or turn off the Camera and

Microphone module, unplug the video cable, and then plug it in again.

2. Replace the video cable.

3. Change the cable connections.

4. If the test fails, the video board is faulty. Call for service.

•


•

Check all video and power cable connections to and from the VGA monitor.

•

Check the brightness setting on the monitor to be sure that it is not set to one extreme or the other.

56 www.polycom.com



Cannot control the camera using the remote or keyboard

•

From the Hardware Diagnostics application, start Automated Testing.

- If the test passes, from the Hardware

Diagnostics application, click Test Video and select the video source. If the source is detected, attempt to control the camera.

- If the test fails, call for service.

•

If you still cannot control the camera, turn off the camera and do the following:

- Unplug the camera cable(s) and plug them in again

- Replace the video cable

- Change the cable connections

•

Make sure that other commands from the remote control and keyboard work.

•


No video (NTSC or PAL) output

Note

The NTSC/PAL monitor is used only if in a call. If the system is not in a call, this monitor will not display video.

•

Make sure that all cables to and from the

NTSC or PAL monitor are correctly installed and secure, and that the monitor power is on.

•

From the Operating Statistics or AdminTools application, check the system configuration for the NTSC or PAL settings. If appropriate, enable dual-monitor use and restart the collaboration system.

•

Make sure the far-end is sending video by checking the Receive field in Conference

Statistics. (Conference Statistics verifies that you are receiving video from the far-end.)

•


- If the test passes, click Test Video and select the NTSC Color Bar video source. If the color bar does not appear on the

NTSC/PAL monitor, call for service.


© Polycom, Inc.

57


Problem

Slow video image in an ISDN call

Camera is in Standby mode

(powered down)

No output from VCR


Note

An ISDN line sends signals on one or more B channels. If the call is using only one channel, the video image becomes slow.

•

Check to be sure that the call connected at the rate you requested.

- With the call still connected, double-click the Conference Statistics icon on the taskbar in the lower right-hand corner of the screen.

- Check the Key frames. A large number or a steadily increasing number in this field indicates a network quality problem. Redial the call or try connecting at a lower rate.

•

Minimize and then maximize the

Collaboration application, click a mouse button, press a remote control button, or clear the screen saver.

•

Turn off the camera (if necessary), unplug the video cable, and then plug it in again.

•

From the Hardware Diagnostics application, click Test Video and attempt to control the camera.

•

Restart the collaboration system.

•


•

Make sure that all power, audio, and video cables to and from the system, display, and

VCR are correctly installed and secure.

•

If your VCR requires that you select an output, choose the RCA or Composite output.

•

Play a known good VCR tape. If the tape will not play, perform the following steps:

1. Restart the collaboration system.

2. From the Hardware Diagnostics application, click Test Video and select the

VCR Video Source option.

3. Play a known good VCR tape again. If the tape still will not play, call for service.

58 www.polycom.com


Solving Audio Problems


Far-end participants cannot hear you

•

Make sure that the near end has not muted the call. A mute icon appears in the status bar when the call is muted.

•

Make sure that all power and audio cables to and from the system, display, and peripherals are correctly installed and secure.

•

Ask the far-end participants to check their speakers.

Cannot hear the far-end participants

•

Make sure that the far-end site has not muted the call. A mute icon appears in the status bar when the call is muted.

Poor audio from the far-end system


Note

I f you are in a call and in Full-Screen mode, enable the status bar in order to see the icon.

•

Check all volume controls (collaboration application, speakers, etc.)

•

Make sure that all speaker cables to the system are correctly installed and secure.

•

From the Operating Statistics application, start the Local Channel loopback test (ISDN systems).

•


- If the test passes, click Test Audio and select one of the A/V Board-Generated or

Motherboard-Generated options as the

Audio Source. If you do not hear the audio tones or noise, call for service.


•


Statistics icon on the taskbar in the lower right-hand corner of the screen. Check the audio statistics.

•

Check for network errors.

•


© Polycom, Inc.

59


Problem

Poor audio from the far-end system

Cannot hear any audio or the volume is too low or too high

Poor Automatic Gain Control (AGC).

Far end detects variations in audio from near-end sources that are different distances from the microphone

Poor Automatic Noise Suppression

(ANS). Far end hears near-end background noise

Poor Integrated Dynamic Echo

Cancellation (IDEC™). Far-end participants hear echoes of themselves


•

From the Hardware Diagnostics application, click Test Audio. Select one of the A/V

Board-Generated or Motherboard-Generated options as the Audio Source. If the audio tones or noise have poor quality, call for service.

•

If you are in a call, adjust the volume by using the control buttons on the remote or by manipulating on-screen controls with the keyboard.

•

If your audio speakers have their own volume control, check that the control is set appropriately.

•

Listen for the dial-up tones during the dial-up process.

•

From the Hardware Diagnostics application, start Automated Testing. If the test fails, call for service.

•

From the Hardware Diagnostics application, click Test Audio. Select one of the A/V

Board-Generated or Motherboard-Generated options as the Audio Source. If the audio tones or noise have poor quality, call for service.

•

From the Operating Statistics application, check the audio settings.

•

If this is a custom audio system, try to bypass

AGC and Echo Cancellation and revert back to the PowerMic to see if the symptoms persist.

•


•


60 www.polycom.com


Solving ImageShare and ImageShare II Problems


Data or images will not pass through the Monitor or VGA In connector of the ImageShare device

Projector connected to the

ImageShare is not displaying output

•


ImageShare device are correctly installed and secure.

•

If you are using a laptop with the ImageShare, perform the following steps:

1. Make sure that the laptop screen has been sent to the ImageShare device by enabling your laptop to send to an external screen

(as you would do if you connected a projector to your laptop). Make sure that the laptop is added to the People and

Content list.

2. Make sure that the laptop screen resolution, capture resolution, and frequency settings are correct

(1024x768@ 75 hz). See the laptop documentation if you need information on setting up the laptop to send video from its

VGA port.

3. From the Hardware Diagnostics application, start Automated Testing.


Diagnostics application, start Test Video and select the ImageShare Video Source option. If the PC or laptop video image does not appear, call for service.


•



•

Consult the documentation that came with the projector.

© Polycom, Inc.

61


Problem

ImageShare capture feature is not working (no thumbnail)

Pushing the blue Selection button does not display the laptop content


•



•

Make sure that the laptop screen has been sent to the ImageShare device by enabling your laptop to send to an external screen (as you would do if you connected a projector to your laptop). Note that an icon for the laptop is added to the People and Content list.

•

Restart the collaboration system.

•



Diagnostics application, start Test Video; select the appropriate Video Source option; if the video image does not appear, call for service.


•

Choose the ImageShare device on the

People and Content list.

•

If the ImageShare device becomes the

Content source:

- Make sure that all cables to and from the


- Make sure that the laptop settings are correct.

- Make sure that the laptop is recognized as the source of input.

•

If the ImageShare device does not become the Content source, restart the collaboration system.

62 www.polycom.com

A

System Default Settings

© Polycom, Inc.

The following table lists the system default settings. Options not listed do not have default settings.

Default Setting Option

Allow far-end sites to control the camera on this system

Allow ISDN calls on this system

Allow near-end Automatic Camera Pointing

Allow rate adaptation to 56 kbps if 64 kbps fails

Answer incoming video calls automatically

Audio algorithm for ISDN (H.320) calls

Audio algorithm for LAN (H.323) calls

Components to monitor

Countdown for

Display number last dialed

Dual Images

Encoding law for G.711

ISDN bandwidth: Default

ISDN bandwidth: Premium

ISDN bandwidth: Standard

Enabled

Enabled

Enabled

Disabled in Italy

Enabled in all other countries

Disabled

Automatic

Automatic

Remote devices (remote control and LAMB)

Color depth and resolution

Camera(s)

Microphone(s)

30 seconds

Always

Enabled

µ-law (in North America, Japan, and

Korea) a-law (in most other parts of the world)

Standard

1x512 kbps (normal configurations)

1x384 kbps (normal configurations)

63


Option

[LAN] Incoming call transmission bandwidth

[LAN] Outgoing call bandwidth: Default

[LAN] Outgoing call bandwidth: Premium

[LAN] Outgoing call bandwidth: Standard

Local Directory (stored on system)

Log file security

Log off automatically after

Logon

Mute audio for automatically answered calls

Number type

Numbering plan

Pan direction of near-end camera

Picture-in-Picture (PIP) position on second monitor

Put the system in Standby mode after

Transmit a Sending Complete information element

Default Setting

4 Mbps

Standard

1x768 kbps

1x384 kbps

Enabled

Disabled

30 minutes

Auto Logon

Enabled

Unknown

Unknown

Normal

Bottom right

Use a second monitor

Use Automatic Gain Control (AGC)

Use Automatic Gain Control (AGC) for auxiliary audio source

Use echo cancellation (IDEC)

Use noise suppression

Use this line for network management via RAS

Use this line for voice-add and voice-only calls

VCR setup

Video algorithm for ISDN (H.320) calls

Video algorithm for LAN (H.323) calls

Disabled

Enabled for Euro ISDN, NET3

(Taiwan), and VN3

Disabled for all other dialects

Disabled

Enabled

Enabled

Enabled

Enabled

None

Line 4

One VCR (for both recording and playback)

Automatic

Automatic

64 www.polycom.com

Index

A

ACP. See Automatic Camera Pointing adapter, configuring 14 administrator, contacting 41

AdminTools accessing 13 accessing help for 13 allowing data sharing using 17 configuring audio using 15 configuring multipoint using 18 configuring network use using 15 configuring remote management tools using 17 configuring streaming using 16 configuring video using 16 customizing the system using 14 description of 11 documentation about 43 maintaining the system using 17 roadmap of 13 setting up directories using 16 setting up system security using 14

ANS (Automatic Noise Suppression), solving problems with 60

Application Log 36 applications adding to iPower system 32 optional on iPower system 12 standard on iPower system 11 audio adding to iPower system 11 configuring 15 setting for internal multipoint 18 solving problems with 59

Auto Logon description of 19 disabling 14

Automatic Camera Pointing (ACP) 4

Automatic Gain Control (AGC), solving problems with 60

Automatic Noise Suppression (ANS), solving problems with 60 auxiliary camera, description of 9

C

call setting preferences for 14 viewing statistics for 35

Call Log, description of 36 camera adding additional 9 configuring behavior of 16 description of 4 documentation about 43 iPower 600 5 iPower 900 5 iPower 9000 4 setting up sources of 16 solving problems with 57

Camera and Microphone module 5 cart, description of 9

Central Directory. See directory

Collaboration application description of 11 documentation about 43 components, optional for iPower system additional cameras 9 cart 9 display 8 other hardware components 10

VCR 10 components, standard for iPower system computer box 3

ImageShare or ImageShare II 7 main camera 4

PowerMic 7 remote control devices 5 computer box iPower 600 3 iPower 900 4 iPower 9000 3 computer unit 3

Conference Statistics

Conference Statistics page 35 viewing 35

Conference-on-Demand. See PathNavigator Conference-on-Demand

© Polycom, Inc.

Index-1

iPower Collaboration System Tips and Troubleshooting configuration of audio 15 of data sharing 17 of directories 16 of multipoint 18 of network use 15 of remote management tools 17 of streaming 16 of system 14 of video 16


Configuration Summary page 34 listing settings 36 viewing 34 control panel, allowing use of 14 custom control panel, allowing use of 14 customizing the system 14

D

data sharing, allowing 17 default settings, for iPower system 63 default user account 20 directory backing up Local before reinstalling 28

Directory Services Setup 12 setting up Central 16 setting up Local 16

Directory Services. See directory disk space, conserving 37 display adding second monitor 16 description of 8 solving problems with 56 using two displays 9 document camera, description of 9

Document Server advantages of 24 configuring 17 description of 12 installing software for 24 setting up 24 system requirements of 24 tips and guidelines for 25 documentation finding information in 42 list of documents 42 domain account 20 dual images, enabling or disabling 16

Index-2 dual monitor 9

F

File Transfer configuring 17 description of 11 flicker reduction, enabling 16

G

gatekeeper, setting up 15 gateway, setting up 15

Getting Started Guide

customizing 40 location of 40

Global Management System description of 22 disabling 23 removing an IP address 23 setting up user account for 23

H

hardware components, optional 8 components, standard 3 documentation about installing iPower system

42 documentation about testing 44

Hardware Diagnostics description of 11 description of Error Log 36 documentation about 44 headset, adding to iPower system 11 help, list of online help systems 42

I

ImageShare documentation about 43 iPower 600 7 iPower 900 7 iPower 9000 7 solving problems with 61 www.polycom.com

Index

ImageShare II documentation about 43 iPower 600 7 iPower 9000 7 solving problems with 61

IMUX, setting up 15 information, providing to users 39 installation documentation about 42 reinstalling the iPower system 28 solving problems during 46

Integrated Dynamic Echo Cancellation (IDEC), solving problems with 60 iPower 70 Room Camera description of 5 documentation about 43 iPower 80 Dynamic Locating Camera description of 5 documentation about 43

iPower Documentation CD, list of documents on 42 iPower Executive, documentation about 43 iPower system accessing and viewing logs for 36 adding applications to 32

AdminTools Roadmap 13 conserving disk space for 37 customizing the system 14 default settings for 63 description of 1 finding information in documentation 42 hardware components, optional 8 hardware components, standard 3

ImageShare or ImageShare II 7 installation documentation about 42 iPower 600 description 2 iPower 900 description 2 iPower 9000 description 2 monitoring system statistics 32 providing users with information 39 restoring the system 28 setting up additional software on 20 setting up system security 14 setting up the log on process on 19 setting up virus protection for 37 software applications, optional 12 software applications, standard 11 tasks you do rarely 19 tasks you do regularly 31 telling users how to contact system administrator 41

L

tips for helping users 39 troubleshooting 45 updating information for 17

ISDN, setting up 15

K

keyboard description of 5 iPower 600 6 iPower 900 6 iPower 9000 6 solving problems with 47

LAMB. See Look-At-Me-Button

LAN, setting up 15 laptop, adding to iPower system 11

Local Directory. See directory local user account 20

Locked Settings 14 logging in. See logon logoff, setting options 14 logon choosing logon options 19 choosing method 14 setting up 19 logs accessing and viewing 36

Application Log 36

Call Log 36

Configuration Summary 36

Hardware Diagnostics Error Log 36 saving numbers in Call Log 14

Security Log 36

System Log 36

Look-At-Me-Button, adding to iPower system 11

M

maintenance of system using AdminTools 17 restoring the system 28

Management Information Bases. See MIBs

MIBs, installing 22

© Polycom, Inc.

Index-3

iPower Collaboration System Tips and Troubleshooting microphone configuring 15 documentation about 43

PowerMic 7

Zoom Mic 5 monitor solving problems with 57 monitor. See display multipoint, configuring 18 muting, solving problems with 59

N

NAT, configuring 14

NetMeeting Chat, description of 11 network configuring use of 15 installing network management software 22 network management station (NMS) 22 solving problems with 49 network management station (NMS) 22

Network Manager adding to SNMP management 22 description of 12

NTSC/PAL display 9

O

online help accessing 42 list of 42

Operating Statistics description of 11

Operating Statistics page 33 starting 32

P

PathNavigator Conference-on-Demand configuring 25 description of 25 placing a call using 26 uses of 25

People and Content list, adding applications to 14 picture-in-picture (PIP). See PIP

PIP changing position of 14 description of 8

Polycom iPower system. See iPower system

Polycom Technical Support v port range, configuring 14

PowerCam Plus description of 4 documentation about 43

PowerCam, description of 4

PowerMic description of 7 documentation about 43

Premier Cart description of 9 documentation about 43 printer, adding to iPower system 10 problems, solving. See troubleshooting projector, adding to iPower system 11

Q

QoS, configuring 14

Quality of Service, configuring 14

Quick Tips Sheet, sending to users 39

R

RAS, setting up 17

Readiness Monitoring, setting up 17 regulatory, documentation about 42 reinstalling, system 28

Release Bulletin, location of 44 remote control devices iPower 600 6 iPower 900 6 iPower 9000 5 solving problems with 47 remote management description of software for 20

SNMP management 22 using tools for 17

WebRemote 20 restoring, system 28 room audio input devices, adding to iPower system

11

S

scanner, adding to iPower system 10

Index-4 www.polycom.com

Index security setting up for system 14 setting up virus protection 37

Security Log 36 serial devices, adding to iPower system 10 server. See Document Server service, contacting Polycom v settings, locking 14

Setup Wizard, description of 11

SNMP management adding iPower Network Manager 22 configuring system for 17 documentation about 44 enabling 22 installing iPower MIBs 22 setting up network management station (NMS)

22 software adding applications 32 applications, optional 12 applications, standard 11

Document Server 24 for remote management 20

Global Management System 22

PathNavigator Conference-on-Demand 25 reinstalling the system software 28 setting up additional 20

WebOffice 26 solving problems. See troubleshooting space, conserving on disk 37 speakers, defining number of 15

Standard Windows logon description of 19 setting up user accounts for 20

Standby Mode, configuring 14 startup, solving problems during 46 statistics. See system statistics streaming, configuring 16 support, contacting Polycom v

SVGA/XGA display 9 system administrator, contacting 41

System Logs, description of 36 system management. See AdminTools

System Software CD, applications on 11 system statistics monitoring 32 starting Operating Statistics 32 viewing detailed 32 viewing statistics for current call 35 viewing the Configuration Summary 34 system. See iPower system

T

tasks accessing and viewing logs 36 adding applications 32 conserving disk space 37 in Getting Started Guide 42 in Quick Tips Sheet 42 monitoring system statistics 32 restoring the system 28 setting up additional software 20 setting up the log on process 19 setting up virus protection 37 technical support, Polycom v

Thin Display Adaptor, documentation about 43 troubleshooting 45 audio problems 59 general system problems 47

ImageShare problems 61 installation problems 46 network problems 49 startup problems 46 video problems 55

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USB devices, adding to iPower system 10 user access, managing 19 user account domain account 20 iPower system default user account 20 local user account 20 setting up 20

User Guide. See Getting Started Guide users finding information in documentation 42 providing with information they need 39 telling how to contact system administrator 41 tips for helping 39

© Polycom, Inc.

Index-5


Utility Cart description of 9 documentation about 43

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VCR adding 16 solving problems with 58 using with iPower system 10 video configuring 16 setting for internal multipoint 18 setting up video sources 16 solving problems with 55 virus, setting up protection against 37

Vortex, adding to iPower system 11

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Web site, Polycom v

WebOffice accessing 27 description of 26

WebRemote configuring system for 17 documentation about 44 enabling 20 requirements for 20 using 21 whiteboard, adding to iPower system 10

Windows logon description of 19 setting up user accounts for 20

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Zoom Mic 5

Index-6 www.polycom.com

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