1Mobile SIM card User guide

1Mobile SIM card is a prepaid SIM card for making calls and sending messages. It offers a variety of top-up options, including online, in-store, and via USSD.

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USER GUIDE
HOW DO I ACTIVATE MY SIM?
HOW DO I RELOAD?
USEFUL NUMBERS
Within 48 hours by the activation you will see 1Mobile
When your credit is running out, you’ll hear a beep just
Customer Service
on your phone and you will receive a welcome SMS with
before the call is connected: this beep is played when
• 401001 from 1Mobile numbers (free of charge)
your phone number.
you have 3 euro call-credit left.
• +39 346 44 41001 from a fixed line, no 1Mobile
You can reload your SIM by buying a reload code on our
HOW DO I CHANGE MY PIN CODE?
website www.unomobile.it, in adhering buying a reload
At the outset, your SIM card has a standard PIN code: 1111.
in Carrefour Planet, Carrefour Iper, Carrefour Market
We suggest you to modify the PIN code and for your
and Carrefour Express shops.
personal safety.
You find top up also in Lottomatica and Sisal point of
If you have locked your phone or SIM card (after three
sales and QuiMultibanca banks.
consecutive entries of wrong PIN codes) you need your
personal PUK, written on the Sim Card Plastic or you can
call the Customer Services team on 401001.
HOW DO I UNBLOCK MY SIM CARD (REQUEST A PUK)?
After that, you need to call an IVR or send a USSD
• 401002 from 1Mobile numbers (free of charge)
or via USSD (type *5002*reload code# and press
the call button.)
• +39 346 44 41002 from a fixed line, no 1Mobile sim or
from abroad.
BY USSD:
HOW DO I SET UP AND USE VOICEMAIL?
Enter the following code (as if you were calling this
To activate the Voicemail, call the number 401002
number) *5002# and press the call button.
and follow the instructions. We will send you a
confirmation SMS once the activation is completed.
consecutive entries of wrong PIN codes), you can call
BY CALLING 401001:
the Customer Services team on 401001 (or +39346 44
In the main menu select balance enquiry.
41001) from a not 1Mobile phone or abroad), who will be
You will then hear your current balance and the new
able to provide a PUK (PIN Unlock Key ) to unblock it.
account expiration date.
SIM card.
Top Up and options
request with the 10 digit code you have purchased.
If you have locked your phone or SIM card (after three
You can also find the PUK on the plastic holder of the
sim or from abroad.
The default password is 1111.
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Key features

Activate SIM
Reload SIM
Change PIN code
Unblock SIM card
Set up voicemail

Frequently asked questions

Within 48 hours by the activation you will see 1Mobile on your phone and you will receive a welcome SMS with your phone number.

You can reload your SIM by buying a reload code on our website www.unomobile.it, in adhering buying a reload in Carrefour Planet, Carrefour Iper, Carrefour Market and Carrefour Express shops. You find top up also in Lottomatica and Sisal point of sales and QuiMultibanca banks.

If you have locked your phone or SIM card (after three consecutive entries of wrong PIN codes), you can call the Customer Services team on 401001 (or +39346 44 41001) from a not 1Mobile phone or abroad), who will be able to provide a PUK (PIN Unlock Key ) to unblock it.

At the outset, your SIM card has a standard PIN code: 1111. We suggest you to modify the PIN code and for your personal safety.

To activate the Voicemail, call the number 401002 and follow the instructions. We will send you a confirmation SMS once the activation is completed. The default password is 1111.