Sophos Mobile Control is a device management solution for mobile devices like smartphones and tablets. Sophos Mobile Control helps to keep corporate data safe by managing apps and security settings. It allows configuration and software distribution as well as security settings and many other device management operations on mobile devices.

The Sophos Mobile Control system consists of a server and a client component which communicate through data connections and text messages.

The Sophos Mobile Control client is easily installed and managed with over-the air setup and configuration through the Sophos Mobile Control web console.

With the Sophos Mobile Control Self Service Portal for your users, you can reduce IT efforts by allowing them to register their own devices and carry out other tasks without having to contact the helpdesk.

Sophos Mobile Control currently supports the following mobile device platforms:

■ Android

■ Apple iOS

■ Windows Phone 8

■ Windows Mobile

■ BlackBerry (through BlackBerry Enterprise Server)

Note: For BlackBerry devices only selected functions are supported. The Self Service Portal does not support BlackBerry devices.

Due to the nature of the different platforms supported features vary. For a matrix of the features supported for the different platforms, refer to the Sophos Mobile Control technical guide.

1.1 Sophos Mobile Control on premise and as a Service

We offer two delivery models for Sophos Mobile Control:

■ Sophos Mobile Control for on-premise installation

With an on-premise installation, you keep all your data in-house on your own server. It caters for a large number of users and offers extended device management features, for example:

■ Management of access to corporate email

■ Use of your directory to automatically assign devices to your existing groups

■ Customer management with the super administrator customer, see the Sophos Mobile

Control super administrator guide

Administrator guide

■ BlackBerry support (through BlackBerry Enterprise Server) in addition to device management for iOS, Android, Windows Phone 8 and Windows Mobile

■ Configuration of backups for Android and Windows Mobile devices

■ Sophos Mobile Control as a Service

For our software as a Service version, no hardware is necessary on your part. Sophos Mobile

Control is not installed on site. Sophos Mobile Control as a Service is the ideal choice in case of restricted IT resources. No resources are required for installing and maintaining Sophos

Mobile Control. As with an on-premise installation, an administrator manages devices through the web console. With Sophos Mobile Control as a Service you can get smaller groups of users up and running in no time.

Differences between on-premise installations and Sophos Mobile Control as a Service are marked in this guide.

1.2 About this guide

This guide describes how to use the Sophos Mobile Control administration web console.

For a description of Sophos Mobile Control installation, see the Sophos Mobile Control installation

guide.

Note: The installation procedure described in this guide is not relevant for Sophos Mobile Control as a Service.

For information on how to use the Sophos Mobile Control web console as a super administrator for customer management, see the Sophos Mobile Control super administrator guide.

Note: This guide is not relevant for Sophos Mobile Control as a Service. Super administrators are not supported for Sophos Mobile Control as a Service.

For a description of the key steps for initial configuration, see the Sophos Mobile Control and Sophos

Mobile Control as a Service startup guides.

For information on the Sophos Mobile Control Self Service Portal, see the Sophos Mobile Control

user guides for Android, Apple iOS, Windows Phone 8 and Windows Mobile.

1.2.1 Terminology

In this guide, the following terms are used:

Term

Device

Explanation

The mobile device to be managed (for example smartphone or tablet).

Sophos Mobile Control

Term

Sophos Mobile Control client

End user

Server

Web console

Customer

Provisioning

Self Service Portal (SSP)

Sophos Mobile Security

SMSec

Sophos Mobile Encryption

Explanation

The Sophos Mobile Control client component that is installed on the device.

The end user of the device.

The central component in the Sophos Mobile Control architecture.

The web interface of the server that is used to manage devices.

The tenant that manages devices.

The process of equipping devices with the Sophos Mobile Control client.

The Sophos Mobile Control web interface that allows end users to register their own devices and carry out other tasks without having to contact the helpdesk.

A security app for Android phones and tablets that can be managed from Sophos Mobile Control. The Sophos Mobile

Security management functionality is an optional Sophos Mobile

Control module. In order to manage the Sophos Mobile Security app from Sophos Mobile Control, an SMC Advanced license needs to be available and activated in the Sophos Mobile Control web console.

Abbreviation for Sophos Mobile Security used in the Sophos

Mobile Control web console user interface.

An encryption app for iOS phones and tablets that can be managed from Sophos Mobile Control. The Sophos Mobile Encryption management functionality is an optional Sophos Mobile Control module. In order to manage the Sophos Mobile Encryption app from Sophos Mobile Control, an SMC Advanced license needs to be available and activated in the Sophos Mobile Control web console.

Administrator guide

2 About the Sophos Mobile Control web console

The Sophos Mobile Control web console is the central instrument for managing devices with

Sophos Mobile Control. It is the web interface of the server used for device management. With the web console you can implement a corporate policy for the use of mobile devices and apply it to the devices registered with Sophos Mobile Control.

Note: Due to the nature of different mobile device operating systems supported features vary.

For a matrix of the features for the different device types, refer to the Sophos Mobile Control technical

guide.

In the Sophos Mobile Control web console you can:

■ Configure the system, for example personal settings or platform-specific settings.

■ Configure compliance rules and define actions to be taken if devices no longer comply with the rules specified, see

Configure compliance rules

(section 12).

■ Register devices with Sophos Mobile Control, see

Add devices to Sophos Mobile Control

(section

14).

■ Provision new devices, see

Provision devices through the Sophos Mobile Control web console

(section 15).

■

Install application packages on registered devices, see Work with applications

(section 16).

■

Define profiles and security policies for devices, see Work with profiles (section 17).

■ Create task bundles to bundle several tasks for mobile devices and transfer them in one transaction,

Work with task bundles

(section 18).

■ Define custom Sophos Mobile Control client command bundles to be transferred to devices in a single task,

Work with command bundles

(section 19).

Note: This function may not be available for you, depending on your personal settings. For

further information, see Configure personal settings

(section 9).

■

Configure settings for the Self Service Portal, see Configure Self Service Portal use for end users

(section 20).

■ Carry out administrative tasks on devices, for example reset the password of devices, lock or

wipe devices if they are lost or stolen, decommission devices, see Administer devices in the

Inventory

(section 21).

■ Configure data backups for Android and Windows Mobile devices,

Back up devices (section

24).

Note: Backups are not supported for Sophos Mobile Control as a Service.

Note: This function may not be available for you, depending on your personal settings. For

further information, see Configure personal settings

(section 9).

Sophos Mobile Control

■

Create and view reports and monitor the data traffic of devices, see Reports

(section 23).

2.1 Prerequisites

The following prerequisites apply for using the Sophos Mobile Control web console:

■ You need a computer connected to the internet and equipped with a web browser. For information on supported browsers and the relevant versions, refer to the Sophos Mobile Control

release notes.

■ A customer (a tenant whose devices are managed in Sophos Mobile Control) needs to be available in the web console. Customers are created by super administrators. For further information, see the Sophos Mobile Control super administrator guide.

Note: For Sophos Mobile Control as a Service, a customer is predefined. Super administrators are not supported for Sophos Mobile Control as a Service.

■ You need a Sophos Mobile Control user account and the relevant credentials for logging in to the web console. The credentials consist of customer, user and password. For further

information, see First login (section 4.1).

2.2 Web console user roles

The users of the web console can have different roles. You can assign these roles when you create new administrators in the web console, see

Create administrators (section 7).

The modules/functions available in the web console depend on the role.

You can assign the following roles:

Role

Administrator

User

Helpdesk

Description

Has the rights to perform all available actions.

Is allowed to perform all actions required for installing and administrating a device, but cannot specify essential settings (for example modify a client package or a template).

This role is intended for support purposes. It has only limited rights (for example installation of software packages). This role does not have access to critical functions, for example defining settings and creating, deleting or editing devices/device groups, packages and profiles.

If you require further roles, please contact Sophos Support.

Administrator guide

Sophos Mobile Control

3 Key steps for managing devices with the web console

Sophos Mobile Control offers a wide range of Mobile Device Management functions depending on mobile device types, corporate security policies and specific requirements in your company.

The key steps for managing mobile devices with Sophos Mobile Control are:

■

Configure platform-specific settings, see Configure platform-specific settings (section 11).

■ Configure compliance rules for devices in the web console,

Configure compliance rules (section

12).

■ Configure provisioning by email for devices that do not support text messages, for example

iPads, see Configure provisioning by email (section 13).

■ Create device groups, see

Create device groups

(section 14.1).

Device groups are used to categorize devices. We recommend that you put devices into groups.

This helps you to manage them efficiently as you can carry out tasks on a group rather than on individual devices.

■ Register and provision devices, see

Add devices to Sophos Mobile Control

(section 14) and

Provision devices through the Sophos Mobile Control web console

(section 15).

Devices can either be registered and provisioned by administrators through the web console or by device end users through the Self Service Portal. You can configure settings for the Self

Service Portal and manage Self Service Portal users in the web console.

■

Set up profiles and security settings for devices in the web console, see Work with profiles

(section

17).

■ Create task bundles for Self Service Portal configuration, see

Work with task bundles

(section

18).

■

Configure Self Service Portal use for end users, see Configure Self Service Portal use for end users

(section 20).

■ Apply new or updated profiles and security settings to registered devices.

Administrator guide

4 Login to the Sophos Mobile Control web console

4.1 First login

Prerequisite: A user account has been created for you in the Sophos Mobile Control web console and you have the user credentials (customer, user and one-time password) for this account. The user account may have been created by the super administrator during Sophos Mobile Control installation or by another administrator user of the web console. For further information on the super administrator, refer to the Sophos Mobile Control super administrator guide. For further

information on how to create new web console users, see Create administrators

(section 7).

Note: Super administrators are not supported for Sophos Mobile Control as a Service. For further information on first login for Sophos Mobile Control as a Service, see the Sophos Mobile Control

as a Service startup guide.

1. Open the web console.

The web console login dialog is displayed.

2. Enter your Customer, User name and the one-time Password and click Login.

You are logged in to the Sophos Mobile Control web console and prompted to change your password.

3. Enter a new password, confirm it and click the Save button.

A message confirms that the changes have been saved. You can now use the new password for login.

4.2 Login

1. Open the web console.

The web console login dialog is displayed.

2. Enter your Customer, User name and Password and click Login.

You are logged in to the web console. The Dashboard of the customer you are logged in to is displayed.

Sophos Mobile Control

4.3 Change your password

You can change your password any time after you have logged in to the web console:

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Change password tab.

3. Enter your old password, a new one and confirm it.

4. Click the Save button.

4.4 Password recovery

If you have forgotten your password for logging in to the web console, you can reset it to receive a new password.

1. In the Login dialog of the web console, click Forgot password?

The Reset password dialog is displayed.

2. Enter your Customer and User information and click Reset.

You receive an email with a link for resetting your password.

3. Click the link.

The login dialog is displayed with a message that an email with a new password has been sent to you. This second email contains a randomly generated password.

4. Enter the password to log in.

You are logged in to the web console and prompted to change your password.

4.5 Logout

To log out from the web console, click the Logout button in the header.

Administrator guide

5 The web console user interface

The web console user interface consists of the header on top, the menu bar at the left-hand side and the relevant view in the center:

■ Header

In the header, the following buttons are available.

Button Name

Filter inactive.

Description

Opens the filter function. With the filter function you can restrict the number of items shown in lists. Different filters are available depending on the view you open the filter function from. Available filters are: device filter, device group filter, software filter and task filter. For

further information, see Filters (section 5.2).

Note: This button is only shown if a view can be filtered.

Filter active!

Indicates an active filter. Opens the filter dialog to edit the filter.

Reset

Help

Logout

This button is displayed after you have set a filter. It resets an active filter.

Opens a link to the Sophos Mobile Control documentation web page.

On this page, all manuals for Sophos Mobile Control are available.

Logs off the user who is currently logged in.

■ Menu bar

The menu bar on the left-hand side of the user interface shows all available Sophos Mobile

Control modules (for example Inventory) and their functions (for example Devices under

Inventory). Use the menu bar to navigate between modules and functions.

■ View

The view of the web console changes depending on the module and function you are working with. When you log in to the web console, the Dashboard view for the customer you have

logged in to is displayed. For further information, see The Dashboard (section 6).

Sophos Mobile Control

Note: The functions, modules and buttons available on the web console user interface depend

on the role of the logged in user, see Web console user roles (section 2.2). For super administrators,

the web console shows a specific view for the super administrator customer. For further information, see the Sophos Mobile Control super administrator guide. Super administrators are not supported for Sophos Mobile Control as a Service.

5.1 Tables

The web console user interface is for the most part based on tables with items you can carry out administrative tasks on. To make these tables easier to use, all items shown are by default grouped

into 20 items per page. You can change this setting according to your requirements, see Configure personal settings

(section 9).

You can browse the table pages with the controls shown below the table. In many tables you can sort items. Fields that can be used for sorting show small arrows. Click the arrows to sort the items according to the selected field.

To show details of an item click on the item's name.

In most tables you can carry out actions regarding the listed items by using the action icons shown next to them. The icons shown depend on the selected table and, in some cases, also on the status of the relevant item.

The action icons trigger the following actions:

Icon Description

Edit this item.

Delete this item.

This icon is shown for software packages. Click it to download the software package from the web console, see

Download uploaded application packages

(section 16.1.1).

5.2 Filters

By using filters you can restrict the number of items shown in lists according to defined criteria.

To open a filter, click the Filter button in the web console header. The web console offers four different filters:

■ Device filter, see

Use the device filter

(section 21.2.1).

■

Device group filter, see Use the device group filter

(section 21.2.2).

Administrator guide

■

Software filter, see Use the software filter

(section 16.6)

■

Task filter, see Use the task filter (section 22.3).

■

User filter, see Use the user filter

(section 20.3.4)

The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

Note: Remember to reset filters manually when they are no longer needed. Otherwise lists or reports may not include the results you expect.

Sophos Mobile Control

6 The Dashboard

The Dashboard is the initial view that is displayed when you log in to the web console. The

Dashboard gives you an overview on:

■ the customer you have logged in to

■ compliant and non-compliant devices

■ managed and unmanaged devices

■ the status of devices

■ the platforms in use

■ the device groups

To return to the Dashboard view from other views, click the Home button or the pink Sophos

Mobile Control logo in the web console header.

6.1 Information shown on the Dashboard

The Dashboard shows the following information:

■ The customer the user has logged in to

■ The user who is currently logged in and their user role (for example Administrator)

■ The timezone of the server.

Below this information two pie charts are displayed showing the number of compliant/non-compliant and managed/unmanaged devices. Click the links Not Compliant,

Compliant, Managed and Not Managed below the pie charts to display the relevant device lists.

In addition, information about the registered devices is shown in three areas:

■ Device status

Shows the status of registered devices:

Line

Checked out (iOS devices only)

Description

Shows the number of iOS devices where users have manually removed the Mobile Device Management profile. In this case the iOS device tries to notify the server.

Note: The iOS feature "Checkout" is supported as of iOS 5.

Self Service Portal configuration completed

Shows the number of devices for which configuration through the Self Service Portal has been completed. With the Self Service

Administrator guide

Line

Self Service Portal configuration pending

Self Service Portal configuration failed

Company devices

Employee devices

Description

Portal end users can register their devices themselves. For further information on how to configure settings for Self Service Portal use, see

Configure Self Service Portal settings

(section 20.2).

Shows the number of devices for which configuration through the Self Service Portal is pending.

Shows the number of devices for which configuration through the Self Service Portal has failed.

Shows the number of company devices registered.

Shows the number of employee devices registered.

■ Platforms

Shows the number of devices for each operating system.

■ Device groups

Shows the available device groups with the number of devices they contain.

In the three device areas, you can click on a table row to open the device list filtered to the relevant item. So you can access registered devices in the different categories directly from the Dashboard.

Note: Remember to reset the filter manually when it is no longer needed. Otherwise lists or reports may not include the results you expect.

Sophos Mobile Control

7 Create administrators

1. In the web console menu bar, click Administrators.

The Show administrators view is displayed.

2. Click the Create administrator button.

The Edit administrator view is displayed.

3. Enter a Login name for the new user.

4. In the Role field, select the user role:

■

Administrator

User

Helpdesk

For further information, see

Web console user roles

(section 2.2).

5. Enter the Last name and the First name of the new user.

6. Enter the Email address of the new user.

7. Enter a onetime Password for the first login at the web console and confirm it.

8. Click the Save button.

The new user is created and shown in the Show administrators view. Forward the user credentials

(user, customer and one-time password) to the new user. The new user can log in at the web console and is prompted to change the password.

Administrator guide

8 Configure technical contact

In the web console, you can configure technical contact information to support users in case of questions or problems.

Prerequisite: To edit the technical contact information, you must have the user role Administrator.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Technical contact tab.

3. Enter the required information for the technical contact. Under Additional information, you can enter any additional information for supporting users in case of questions or problems.

4. Click the Save button.

For end users the technical contact information is shown in the Sophos Mobile Control app on iOS, Android and Windows Phone 8 devices. It is also shown when end users click the Help button in the Self Service Portal.

Sophos Mobile Control

9 Configure personal settings

You can configure personal settings for the use of the Sophos Mobile Control web console.

Note: These settings are user-specific. They must be defined separately for each user account.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. In the Personal tab, configure the following settings: a) In the Lines per page in tables field, select the maximum number of table lines you want to display per page in the web console. You can choose between 20 and 100 lines.

b) Under Activated platforms, select the platforms you want to use in the web console:

Android, Blackberry, iOS, Windows Phone 8 and/or Windows Mobile. If you select specific platforms, you can only use the selected platforms with Sophos Mobile Control. All other platforms are hidden. In addition, all modules and functions that are not required for a specific platform are hidden.

c) Select Enable command bundles (expert mode), to enable the Command bundles function.

For further information, see

Work with command bundles

(section 19).

d) Select Enable backup functionality to enable the Backup function. For further information, see

Back up devices

(section 24).

3. Click the Save button.

4. As some changes in the personal settings are only applied after the next login, log out from the web console and log in again.

The new personal settings are applied to your user account.

Administrator guide

10 Configure password policies

To enforce password security, you can define customer-specific password policies for users of the

Sophos Mobile Control web console and the Self Service Portal.

Note: The password policies only apply to Self Service Portal users managed by internal user management. If you use external user management, the password policies defined in external user management apply to Self Service Portal users. In this case, the password policies defined in the

Sophos Mobile Control web console only apply to web console users.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Password Policies tab.

3. Under Password policies for SMC web console user and SSP user - Rules (if you use internal user management) or Password policies for SMC web console user - Rules (if you use external user management), define the following minimum values for the password:

■

Minimum password length: You can select a value from 4 to 10.

Minimum number of lower-case letters: You can select a value from 1 to 10.

Minimum number of upper-case letters: You can select a value from 1 to 10.

Minimum number of digits: You can select a value from 1 to 10.

Minimum number of special characters: You can select a value from 1 to 10.

4. Under Password policies for SMC web console user and SSP user - Settings (if you use internal user management) or Password policies for SMC web console user - Settings (if you use external user management), define the following settings:

■

Password change interval (days): You can enter a value from 0 (no password change required) to 730 days.

Number of previous passwords which must not be reused: You can select a value between

1 and 10.

Maximum number of failed login attempts: You can select a value between 2 and 10.

5. Under Reset password settings, configure the emails to be sent to users after they have requested a password reset. When users request a password reset, they receive an email with a link for generating a new password. After clicking the link, a second email with a one-time password is sent to the users. For further information, see

Password recovery (section 4.4).

a) In the Originator field, enter the email sender address.

b) Under Email with reset link, enter a Subject for the first email to be sent to users, for example "Generate a new password for Sophos Mobile Control". In the text field, predefine the email content. Use the placeholder _RESET_TOKEN_LINK_ to include a link for generating a password for the user. This link is required for providing the user with a new

Sophos Mobile Control password. The placeholders _RESET_TOKEN_LINK_, _LOGINNAME_, _FIRSTNAME_ and _LASTNAME_ will be replaced by the corresponding values in the email.

c) Under Email with new password, enter a Subject for the second email to be sent to users, for example "New password for Sophos Mobile Control". In the text field, predefine the email content. Use the placeholder _NEW_PASSWORD_ to include the new password for the user. The placeholders _NEW_PASSWORD_, _LOGINNAME_, _FIRSTNAME_ and

_LASTNAME_ will be replaced by the corresponding values in the email.

6. Click the Save button.

The password policies defined apply to web console and Self Service Portal users for this customer.

Administrator guide

11 Configure platform-specific settings

You have to configure specific settings for different platforms to support management of these device types in Sophos Mobile Control.

11.1 Configure iOS-specific settings

For iOS devices you must enable the use of Apple Push Notification service by uploading the APNs keystore to the web console. For further information on how to obtain your APNs certificate for

Sophos Mobile Control, refer to the Sophos Mobile Control startup guide or the Sophos Mobile

Control as a Service startup guide.

In addition, you can configure the locate function for iOS devices, if this is allowed for the customer you are logged in to. The super administrator can activate or deactivate the iOS locate function in customer management. For further information on customer management, see the Sophos

Mobile Control super administrator guide.

Note: Super administrators are not supported for Sophos Mobile Control as a Service. For Sophos

Mobile Control as a Service, customers are predefined.

11.1.1 Upload Apple Push Notification keystore

To use the built-in Mobile Device Management (MDM) protocol of devices running Apple iOS

4 (or higher), Sophos Mobile Control must use Apple Push Notification service (APNs) to trigger iOS devices. To enable the Apple Push Notification service, you must upload the Apple Push

Notification keystore in the web console. For information on how to obtain your APNs certificate for Sophos Mobile Control, refer to the Sophos Mobile Control startup guide or the Sophos Mobile

Control as a Service startup guide.

Prerequisite: You have obtained your APNs certificate for Sophos Mobile Control.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. Go to the iOS settings tab.

3. Browse for the APNs certificate file. If you have not changed the suggested name during the creation process, this file should be called mdm_apns_certificate.pkcs12.

4. In the Password for the keystore field, enter the required password.

5. In the Apple ID field, you can enter your Apple ID for future reference.

6. Click Upload.

After the file has been uploaded successfully, a confirmation message is displayed.

7. Click Save.

Sophos Mobile Control

11.1.2 Configure locate function for iOS 6 devices

Note: The settings described in this section apply to iOS 6 devices only.

If the locate function is enabled, the Sophos Mobile Control app installed on iOS devices determines the device location and sends it to the Sophos Mobile Control Server. You can configure a compliance setting that relates to the locate function to make sure that the user allows the Sophos

Mobile Control app to retrieve location data, see Available compliance settings

(section 12.1). The locate function is available to administrators in the Actions menu of the Show device and Edit

device views (Show location button) and to end users in the Sophos Mobile Control Self Service

Portal (see the Sophos Mobile Control user guide for Apple iOS).

Note: You can only configure the locate function for iOS devices, if this is allowed for the customer you are logged in to. The super administrator can activate or deactivate the iOS locate function in customer management. For further information on customer management, see the Sophos

Mobile Control super administrator guide. Super administrators are not supported in Sophos Mobile

Control as a Service. In this case customers are predefined.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the iOS client tab.

3. Make sure that the Enable device location field is selected.

4. In the Desired accuracy (in meters) field, select the radius for position changes detected by the Locate function:

■

100

1000

3000

Note: Higher accuracy will decrease battery life. The lowest value in this field (100) means the highest accuracy.

5. Click the Save button.

11.1.3 Configure destinations for AirPlay mirroring

With Sophos Mobile Control you can remotely trigger AirPlay mirroring between an iOS device and predefined AirPlay destinations (for example AppleTV).

Note: AirPlay only works for devices within the same network.

You can define destinations for AirPlay mirroring in the web console.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

Administrator guide

2. In the iOS settings tab, under AirPlay destinations, click the Create Airplay destination button.

The AirPlay destination view is displayed.

3. Enter the Device name (obligatory) and the MAC address (optional). If necessary, enter the

Password for the AirPlay destination device.

4. Click the Apply button.

The device is shown under AirPlay destinations in the iOS settings tab of the System setup view.

5. In the iOS settings tab, click the Save button.

You can trigger AirPlay mirroring between an iOS device and the destination defined by using the Request AirPlay mirroring button from the Actions menu in the Show device or Edit device view for the relevant device.

11.2 Configure Windows Phone 8 specific settings

For Windows Phone 8 you can configure the MDM synchronization interval.

Note: Synchronization is only performed in this interval. Synchronization through the server cannot be triggered.

In addition, you can configure the locate function for Windows Phone 8 devices, if this is allowed for the customer you are logged in to. The super administrator can activate or deactivate the locate function in customer management. For further information on customer management, see the

Sophos Mobile Control super administrator guide.

In addition, you can configure an email to be sent to users for app activation on their devices.

11.2.1 Configure synchronization interval

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Windows Phone client tab.

3. In the MDM sync interval field, select the time interval for synchronization with the server.

4. Click the Save button.

11.2.2 Configure locate function for Windows Phone 8 devices

If the locate function is enabled, the Sophos Mobile Control app installed on Windows Phone 8 devices determines the device location and sends it to the Sophos Mobile Control Server. You can configure a compliance setting that relates to the locate function to make sure that the user allows

Sophos Mobile Control the Sophos Mobile Control app to retrieve location data, see

Available compliance settings (section

12.1). The locate function is available to administrators in the Actions menu of the Show device and Edit device views (Show location button) and to end users in the Sophos Mobile Control

Self Service Portal (see the Sophos Mobile Control user guide for Windows Phone 8).

Note: You can only configure the locate function for Windows Phone 8 devices, if this is allowed for the customer you are logged in to. The super administrator can activate or deactivate the

Windows Phone 8 locate function in customer management. If you change this setting it will only apply for newly enrolled devices. Already enrolled devices are not affected. For further information on customer management, see the Sophos Mobile Control super administrator guide. Super administrators are not supported in Sophos Mobile Control as a Service. In this case customers are predefined.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Windows Phone client tab.

3. Make sure that the Enable device location field is selected.

4. In the Desired accuracy (in meters) field, select the radius for position changes detected by the Locate function:

■

100

1000

3000

Note: Higher accuracy will decrease battery life. The lowest value in this field (100) means the highest accuracy.

5. Click the Save button.

11.2.3 Configure app activation email

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Windows Phone client tab.

3. Under App activation email, do the following: a) In the Originator field, enter the email sender address.

b) In the Subject field, enter an email subject, for example "Activate the Sophos Mobile Control email on your device".

c) In the text field under Content, predefine the email content. The following placeholders are available and will be replaced by the corresponding values in the email:

■ _ACTIVATIONTOKEN_

Administrator guide

■ _CONFIG_LINK_

■ _SERVERURL_

■ _DEVICENAME_

■ _DEVICEDESCRIPTION_

Use the placeholder _ACTIVATIONTOKEN_ to include an activation token. This token is required for activating the app on the end user device.

4. Click the Save button.

11.3 Configure BlackBerry Enterprise Server

BlackBerry devices are supported in Sophos Mobile Control through BlackBerry Enterprise Server.

In the web console, you must specify the BlackBerry Enterprise Server URL and the account configured to be used for Sophos Mobile Control.

Note: BlackBerry devices are not supported for Sophos Mobile Control as a Service.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. Go to the RIM BES tab.

3. In the BlackBerry BES URL field, enter the URL of the BlackBerry Enterprise Server.

4. Enter the User name and the Password of the account to be used for Sophos Mobile Control.

5. Click the Save button.

Sophos Mobile Control

12 Configure compliance rules

In the web console, you can:

■ Configure compliance rules for all available device types (platforms).

■ Define actions to be taken if devices no longer comply with the rules specified.

■ Define multiple compliance rules and assign them to device groups. In device groups, you can select different compliance sets for corporate or private devices. This allows you to apply different levels of security for different device groups.

1. In the web console menu bar, click Compliance rules.

The Compliance rules list view is displayed.

2. Click the Create compliance rules button.

3. The Compliance rules view with tabs for all available device types is shown.

4. Enter a Name and a Description for the new compliance rule.

5. Go to the required tab.

6. Make sure that the Enable platform field is selected.

Note: If this field is not selected, devices of the relevant platform cannot be checked for compliance.

7. Under Rule, configure the compliance requirements for the selected device type. For a list of

all settings available per device type, see Available compliance settings

(section 12.1).

8. Under Deny Active Sync, you can specify that email access will be denied automatically, if devices are not compliant. Select the required checkboxes next to the corresponding rules.

9. Under Deny network access, you can specify that network access will be denied automatically, if devices are not compliant. Select the required checkboxes next to the corresponding rules.

This column is only available, if network access control is configured for this customer. For further information, see the Sophos Mobile Control super administrator guide.

10. Under Deny document access, you can specify that access to encrypted documents will be denied automatically, if devices are not compliant. Users can no longer use the Sophos Mobile

Encryption app. Select the required checkboxes next to the corresponding rules.

Note: This column is only displayed, if an SMC Advanced license for managing Sophos Mobile

Encryption is available.

11. Under Notify admin, you can define that administrators are notified by email, if devices are not compliant. Select the required checkboxes next to the corresponding rules.

Administrator guide

12. Under Transfer task bundle, you can select task bundles to be transferred for the required

Rule settings. If devices do not comply with the rules, the task bundles selected are transferred automatically.

Note: You must create the task bundle in the web console first. If you have not created a task bundle yet, update the compliance settings afterwards. For information on how to create a task bundle, see

Work with task bundles

(section 18).

13. After you have defined all settings in all required device type tabs, click the Save button.

The new compliance set is displayed in the Compliance rules list view.

14. If you have specified that administrators receive email notifications when devices are not compliant, specify the relevant recipients under Compliance mail recipients. Use semicolons

(;) to separate several administrators in the Compliance mail recipients field. Define a notification schedule under Compliance mail timetable.

15. Click the Save button.

The new compliance rule can be assigned to device groups. In device groups, you can select different compliance rules for corporate or private devices.

12.1 Available compliance settings

The following table shows the compliance settings you can select for the individual platforms under Rule in the relevant Compliance rules tabs.

Windows

Phone 8

Windows

Mobile

BlackBerry Setting Description

Min. client version

Allow root rights

Allow jailbreak

Password required

Enter the minimum

Sophos Mobile

Control client version that has to be installed on the device.

Select whether devices with root rights are allowed.

Select whether jailbroken devices are allowed.

Select whether a passcode is required for devices.

Android iOS

Sophos Mobile Control

Setting Description

Allow non-market apps

Allow debug bridge (ADB)

Min. OS version

Max. OS version

Max.

Synchronization gap

Max. SMC app

Synchronization gap

Select whether non-market apps are allowed on devices.

Select whether ADB

(Android Debug

Bridge) is allowed on devices.

Select the earliest operating system version required on devices.

Select the latest operating system version allowed on devices.

Specify the maximum interval between synchronisation processes for devices.

Specify the maximum interval between iOS app synchronisation processes for devices.

For further information, refer to the Sophos Mobile

Control user guide for

Apple iOS.

Note: This setting only applies to devices with an iOS version below iOS 7.

It has no effect on iOS 7 devices.

Max. SMSec scan interval

This field is only displayed, if Sophos

Mobile Security is available for this customer. For

Android iOS Windows

Phone 8

Windows

Mobile

BlackBerry

Administrator guide

Setting Description

Malware apps allowed further information, see

Managing Sophos

Mobile Security from

Sophos Mobile

Control (section 27).

In this field, you can specify the maximum scan interval for malware scans performed by the Sophos Mobile

Security app on the device.

This field is only displayed, if Sophos

Mobile Security is available for this customer.

Select whether detected malware apps are allowed on devices.

Suspicious apps allowed

This field is only displayed, if Sophos

Mobile Security is available for this customer.

Select whether detected suspicious apps are allowed on devices.

PUA allowed This field is only displayed, if Sophos

Mobile Security is available for this customer.

Select whether detected PUAs

(Potentially

Unwanted Apps) are allowed on devices.

Android iOS Windows

Phone 8

Windows

Mobile

BlackBerry

Sophos Mobile Control

Setting Description

Encryption required

Data roaming allowed

App must be able to locate

Blacklisted apps/Whitelisted apps

Select whether encryption is required for devices.

Select whether data roaming is allowed for devices.

This setting refers to the Locate function for iOS devices.

Select whether the user has to allow the

Sophos Mobile

Control app to retrieve location data for compliance. For further information, see

Configure locate function for iOS 6 devices (section

11.1.2).

Allow or disallow apps on devices.

Select Blacklisted

apps or Whitelisted

apps from the dropdown list and click Edit. In the

Whitelisted /

Blacklisted apps view, add the app(s) you want to allow/disallow and click Apply.

Note: If you use whitelisted apps, only the ones on the list can be installed on the device.

Mandatory apps Specify apps that have to be installed on devices. Click

Edit. In the

Mandatory apps

Android iOS Windows

Phone 8

Windows

Mobile

BlackBerry

Administrator guide

Setting Description view, add the app(s) you want to define as mandatory and click Apply.

Android iOS Windows

Phone 8

Windows

Mobile

BlackBerry

12.2 Assign compliance rules to device groups

1. In the web console menu bar, go to Inventory and click Device groups.

The Device groups view is displayed.

2. Click the Edit icon next to the device group you want to assign compliance sets to.

In the web console, a Default device group is available. For information on how to create your

own device groups, see Create device groups

(section 14.1).

3. Under Compliance rules in the fields Company devices and Employee devices, select the compliance sets you want to apply.

4. Click the Save button.

The selected compliance sets are shown in the Device groups view for the relevant device group under Policy for company devices and Policy for employee devices.

12.3 Check devices for compliance

After you have configured compliance settings, you can check if registered devices comply with the rules defined.

1. In the web console menu bar, click Compliance rules.

The Compliance rules view is displayed.

2. Click the Check now button.

All registered devices are checked for compliance according to the rules defined in Compliance

rules. The specified actions are carried out. The pie chart in the Dashboard is updated accordingly.

Sophos Mobile Control

13 Configure provisioning by email

Android, Apple iOS and Windows Phone 8 devices can be provisioned by email instead of text messages. This provisioning method can be used for devices that do not support text messages, for example iPads.

Prerequisites:

■ A mail server needs to be configured during Sophos Mobile Control installation. For further information, see the Sophos Mobile Control installation guide.

Note: For Sophos Mobile Control as a Service, the mail server is preconfigured. The installation procedure described in the Sophos Mobile Control installation guide is not relevant.

■ An email account (personal or corporate email account) needs to be available on the devices to be provisioned.

■ The email addresses must be specified when the devices are added to Sophos Mobile Control manually or by import.

■ The device phone number must be specified as 0 when the devices are added to Sophos Mobile

Control manually or by import. The specified email address is only used for provisioning, if there is no telephone number available.

To configure the email to be sent:

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Provisioning via email tab.

3. In the Originator field, enter the email sender address.

4. In the Subject field, predefine an email subject. The following placeholders are available:

■ _DEVICENAME_

■ _DEVICEDESCRIPTION_

The placeholders are replaced by the relevant values in the email sent to devices.

Administrator guide

5. In the text fields Content for Android devices, Content for iOS devices and/or Content for

Windows Phone devices predefine the email content. The following placeholders are available:

■ _DOWNLOAD_LINK_ (Android and iOS)

■ _CONFIG_LINK_ (Android)

■ _DEVICENAME_ (Android, iOS and Windows Phone 8)

■ _DEVICEDESCRIPTION_ (Android, iOS and Windows Phone 8)

■ _EMAIL_ (Windows Phone 8)

■ _DOMAIN_ (Windows Phone 8)

■ _USERNAME_ (Windows Phone 8)

■ _PASSWORD_ (Windows Phone 8)

■ _SERVERURL_ (Windows Phone 8)

The link placeholders are obligatory. They are replaced by the actual link in the email sent to devices.

6. Click the Save button.

The email you have configured will be sent to the device email accounts for provisioning.

Sophos Mobile Control

14 Add devices to Sophos Mobile Control

Devices can be added to Sophos Mobile Control administration web console in the following ways:

■ Add devices manually in the web console.

■ Import devices in a .csv file in the web console.

■

Enable end users to register their own devices through the Self Service Portal, see Configure

Self Service Portal use for end users

(section 20). With the Sophos Mobile Control Self Service

Portal for your users, you can reduce IT efforts by allowing them to register their own devices and carry out other tasks without having to contact the helpdesk. The devices are provisioned

by executing defined task bundles, see Work with task bundles (section 18).

For further information on how to use the Self Service Portal to register devices with Sophos

Mobile Control, see the Sophos Mobile Control user guides for Android, Apple iOS, Windows

Phone 8 and Windows Mobile.

You can group devices for easier administration. You can assign devices to existing device groups when you add them to Sophos Mobile Control administration web console. In the web console, a Default device group is available. If you have not defined your own device groups yet, you can add devices to this group.

14.1 Create device groups

Device groups are used to categorize devices. You assign devices to device groups when you add them to Sophos Mobile Control device management manually or by import. For devices that end users register through the Self Service Portal, you can define the group they should be added to in the Self Service Portal settings, see

Configure Self Service Portal settings

(section 20.2).

A device belongs to exactly one device group. We recommend that you put devices into groups.

This helps you to manage them efficiently as you can carry out tasks on a group rather than on individual devices.

Note: We recommend that you only group devices with the same operating system. This makes it easier to use groups for installations and other operating system specific tasks.

In the web console, a Default device group is available. If you have not defined your own device groups yet, you can add devices to this group.

To create device groups:

1. In the web console menu bar, go to Inventory and click Device groups.

The Device groups view is displayed.

2. Click the Create device group button.

The Edit device group view is displayed.

Administrator guide

3. Enter a Name and a Description for the new device group.

4. Under Compliance rules in the fields Company devices and Employee devices, you can select the compliance sets you want to apply.

5. Click the Save button.

The new device group is created and shown in the Device groups view. You can now add devices to the new group.

Note: After you have added devices to the group, you can display the details of device group members by clicking on the device in the Group members table in the Show device group or Edit

device group view.

Note: If you delete a device group, the group members are moved to another group that needs to be specified. If there is no other group left to move the devices to, the group cannot be deleted.

Before a group is deleted a warning message is displayed.

14.2 Create a new device

1. In the web console menu bar, go to Inventory and select Devices.

The Devices view is displayed.

2. Click the Create device button.

The Select device type view is displayed.

3. Select the device type (for example Android) and click Next.

The Edit device view is displayed.

4. In the Edit device view, specify the following device details: a) In the Name field, enter a unique name for the new device.

b) In the Description field, enter a description for the new device.

c) In the Phone number field, enter the phone number of the new device. This field is mandatory. If you add a device that does not have a phone number (for example a tablet device), enter 0 here. Enter the phone number in international format, for example

"+491701234567".

d) If you want to provision the device by email, for example a tablet device that does not have a phone number, enter an email address in the Email address field. For further information, see

Configure provisioning by email

(section 13).

e) Under Device group, select the device group the device is to be assigned to.

Sophos Mobile Control

Note: A Default device group is available. If you have not defined your own device groups yet, you can add devices to this group. For information on how to create your own device

groups, see Create device groups (section 14.1).

f) Under Owner, select Company device or Employee device.

5. To add an LDAP link to the device, click the Actions button and then click Assign user. For

further information, see Assign a user to a device

(section 21.3.1).

6. To add custom properties to the device, go to the Custom properties tab and click the Create

property button. For further information, see

Define custom properties for devices

(section

21.3.2).

7. After you have specified all relevant device details, click the Save button.

The new device is added to Sophos Mobile Control administration web console and displayed in the Devices view under Inventory. The device is also displayed under Group members in the device group you have selected. You can now provision and manage the device.

14.3 Duplicate a device

You can create new devices in Sophos Mobile Control by duplicating existing devices.

Note: You can only duplicate devices that are not being edited. The duplicate is named "Copy of " plus the name of the original. You can rename the devices according to your requirements.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click on the device you want to duplicate.

The Show device view is displayed.

3. Click the Actions button and then click Duplicate.

A message prompting you to confirm the duplication is displayed.

4. Click the Yes button.

The device is duplicated and shown in the Devices view. You can now edit the duplicated device as required. To edit the device, click the Edit pencil icon next to it.

14.4 Import devices

You can add new devices by importing a .csv file with up to 500 devices. A sample file with the correct column names and column order is available for download from the Import devices view.

Administrator guide

Note: Use a text editor for editing the .csv file. If you use Microsoft Excel, values entered may not be resolved correctly. Make sure that you save the file with the extension .csv.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Import devices button.

A message for selecting the data source is displayed.

3. Select CSV file from the dropdown list and click the Yes button.

The Import devices view is displayed.

Note: If you do not have a .csv file with devices yet, you can download a sample file now and use it for creating your import file.

4. Select the .csv file you want to import and click Upload file.

The entries in the.csv file are checked for errors and displayed on the import page.

Note: If there are any errors in the .csv file, it cannot be imported. An error message is displayed next to the relevant entries. Edit the .csv file accordingly and try again.

5. If all entries are correct, click the Finish button.

The devices listed in the .csv file are imported and displayed in the Devices view. The devices are also displayed under Members in the device groups specified in the .csv file. You can now provision and manage the devices.

14.5 Import BlackBerry devices through BlackBerry Enterprise Server

You can import BlackBerry devices through BlackBerry Enterprise Server to show them in the

Sophos Mobile Control Devices view.

Note: BlackBerry devices are not supported for Sophos Mobile Control as a Service.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Import devices button.

A message for selecting the data source is displayed.

3. Select BlackBerry Enterprise Server from the dropdown list and click the Yes button.

The Import devices view is displayed.

4. Click the Query button to display a list of all devices registered with BlackBerry Enterprise

Server. You can also specify a filter for the list of devices in the fields User name and Email.

Sophos Mobile Control

5. Select the devices to import and click the Finish button.

A message is displayed.

6. In the message, select if all or only selected devices should be imported and specify the template and device group to be used.

7. Confirm your selection by clicking the Yes button.

The selected BlackBerry devices are imported and displayed in the Devices view.

Note: For BlackBerry devices only the following functions are supported: Show devices in Sophos

Mobile Control, lock, wipe, show software inventory, show device properties. The Self Service

Portal does not support BlackBerry devices.

Administrator guide

15 Provision devices through the Sophos Mobile Control web console

After you have added new devices in the web console, they need to be provisioned with the Sophos

Mobile Control client component. The tasks necessary depend on the mobile device type:

■ Android, and Windows Mobile devices are provisioned by SMC client installation.

■ Apple iOS devices are provisioned by iOS MDM client bootstrap.

■ Windows Phone 8 devices are provisioned by adding a company account to the device.

The web console offers the following options for provisioning devices:

■ You can provision individual, unmanaged Android, Windows Phone 8 and Windows Mobile devices by installing the SMC client using the Devices function. For further information, see

Provision individual Android and Windows Phone 8 devices

(section 15.2).

■ You can provision individual, unmanaged Apple iOS devices by iOS MDM client bootstrap using the Devices function. For further information, see

Provision individual iOS devices (section

15.3).

To provision and configure multiple devices efficiently, the following methods are recommended:

■ You can bundle all tasks necessary to have devices fully registered and running by creating task bundles to provision devices, apply required policies and install required applications (for

example managed apps for Apple iOS devices). For further information, see Work with task bundles (section 18).

■ You can have devices registered and provisioned by end users through the Self Service Portal.

To do so, include a task bundle for provisioning when configuring the settings for Self Service

Portal use. For further information on how to create the task bundles required for provisioning, see the Sophos Mobile Control startup guide or the Sophos Mobile Control as a Service startup

guide. For further information on how to select the task bundle in the Self Service Portal settings,

see Configure Self Service Portal settings

(section 20.2). For further information on the Self

Service Portal and how to use it, refer to the Sophos Mobile Control user guides for Android,

Apple iOS, Windows Phone 8 and Windows Mobile.

Note: For Android, iOS and Windows Phone 8 devices without phone numbers, for example tablets, the provisioning by email method can be used. You can configure this provisioning method

in the web console, see Configure provisioning by email (section 13). Such devices can also be set

up by the end user in the Self Service Portal. For further information, see the Sophos Mobile Control

user guides for Android, Apple iOS and Windows Phone 8.

Sophos Mobile Control

15.1 Add Sophos Mobile Control client packages

For provisioning devices, the current Sophos Mobile Control client packages must be available in the web console. New packages can be added by updates supplied by Sophos. You can also add new packages in the web console as follows:

1. In the web console menu bar, go to Settings and click Client packages.

The Sophos Mobile Control client packages view is displayed.

2. Click the Create application button.

The Edit package view is displayed.

3. Enter a Name and a Version for the new client package.

4. Under Operating systems, select the compatible operating systems for the new client package.

5. Select how the client package is provided:

■

Select Upload package to directly upload the package to the web console. Select the required package and click Upload.

To provide a link to the client package, select Link to package. Under Link, enter the relevant link. The Link field is mandatory. For further information on how to create links to iOS,

Android and Windows Phone 8 client packages, see

Create links to packages (section 16.1.2).

6. Click the Save button.

The Sophos Mobile Control client package is available for provisioning. It is displayed in the

Sophos Mobile Control client packages view.

15.2 Provision individual Android and Windows Phone 8 devices

Note: For Windows Phone 8 devices, an activation email is necessary for setting up Sophos Mobile

Control, see Configure app activation email (section 11.2.3).

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Edit icon or the name of the device you want to provision.

The Edit device/Show device view is displayed.

3. Click the Actions button and then click Enroll.

The Select Software view is displayed.

4. Select the Sophos Mobile Control client package that you want to install and click Next.

The Set execution date view is displayed.

Administrator guide

5. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

6. Select Enforce, to force client installation for the selected devices.

7. Click the Finish button.

The device is provisioned at the specified date and time. After successful completion and synchronization with the server the device status is shown as Managed.

15.3 Provision individual iOS devices

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Edit icon or the name of the device you want to provision.

The Show device/Edit device view is displayed.

3. Click the Enroll button.

A confirmation message is displayed.

4. Click Yes.

A bootstrap task is created for the selected device and the Task view is displayed. The bootstrap task is carried out. To complete provisioning, you must install the Sophos Mobile Control app on the device, see

Install application packages

(section 16.4).

15.4 Provision individual Windows Mobile devices

1. In the web console menu bar, go to Settings and click Client packages.

The Sophos Mobile Control client packages view is displayed.

2. Click the Transfer button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to install the client package on.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for installing the client package.

4. After you have made your selection, click Next.

The Select software view is displayed.

5. Select the client package that you want to install and click Next.

The Set execution date view is displayed.

Sophos Mobile Control

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Select Enforce to force installation for the selected devices.

8. Click the Finish button.

The device is provisioned at the specified date and time. After sucessful completion and synchronization with the server the device status is shown as Managed.

Administrator guide

16 Work with applications

In the web console under Applications, you can create application packages to be installed on devices.

When you create packages, you can provide the packages to be installed on the devices as follows:

■ You can upload the package to the web console.

■ You can provide a link to the package for download.

Note: Windows Phone 8 apps can only be installed by a link through the Enterprise App Store.

In addition to installing and uninstalling packages on devices, you can enable and disable processes on Windows Mobile devices.

Note: For iOS devices in supervised mode silent installation of managed apps is supported, if the relevant device allows that.

16.1 Create application packages

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Create application button.

The Edit package view is displayed.

3. Enter a Name and a Version for the new package. These two fields are mandatory. In the field

App identifier, you can enter the identifier for the app.

Note: If you do not know the exact identifier, leave this field empty. For iOS apps the identifier is usually entered automatically.

4. For iOS, Android and Windows Phone 8 devices you can provide the application through the

Enterprise App Store and define it as recommended or required. To do so, select Recommended or Required in the Recommendation status field. If you select Recommended (managed

installation) or Required (managed installation), the app is pushed as a managed application to the end user device as soon as the user selects to install it.

5. In the Description text field, you can enter a description for the new application package.

6. Under Operating systems, select the operating system the new package applies to.

7. Select how the package is provided:

■ Select Upload package to directly upload the package to the web console. Select the required package and click Upload.

Sophos Mobile Control

■ To provide a link to the package, select Link to package. If you have not created the required link yet, you can obtain it by clicking the platform-specific links provided under the Link

field. For further information, see Create links to iOS packages (section 16.1.2.1) and

Create links to Android and Windows Phone 8 packages (section 16.1.2.2). Enter the link obtained

in the Link field.

8. Click the Save button.

The application package is available for installation. It is displayed in the Applications view. If you have configured the software as Recommended or Required, it is displayed in the Enterprise

App Store of the Sophos Mobile Control client on the end user device for download. Users can select it for installation. The installation process runs unattended or with very little user interaction.

For further information on installing required and recommended apps on devices, refer to the

Sophos Mobile Control user guides for Android, Apple iOS and Windows Phone 8.

16.1.1 Download uploaded application packages

Once you have uploaded an application package to the system, you can download it again any time to check it, so you do not need to manage files separately.

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Go to the required package and click the Edit icon.

The Edit package view is displayed.

3. Click the Download icon next to the application package.

A file download dialog is displayed.

4. Save the file at the required location.

16.1.2 Create links to packages

If you want to provide links to packages, you can create them when you create the application packages in the web console or separately. The following sections describe how to create links to

Apple iOS, Android and Windows Phone 8 packages.

16.1.2.1 Create links to iOS packages

1. The first step depends on whether you create a link during the creation of application packages in the web console or separately:

■

If you are in the process of creating an application package, select Link to package in the

Edit package view and click the iOS link beneath the Link field.

If you want to create a link before you create an application package, open your internet browser and go to https://linkmaker.itunes.apple.com/us/ .

Administrator guide

2. In the Link Maker fields, specify the following for the relevant app:

■

■ In the Search field, enter a search term, for example the app provider or part of the app name.

Country

Media Type

Genre/Category

3. Click Search.

The apps found are shown below the search fields.

4. Go to the required app and click iPhone App Link or iPad App link.

The Linking to App: window is displayed. It shows the generated link.

5. Copy the link shown under Direct Link.

16.1.2.2 Create links to Android and Windows Phone 8 packages

1. The first step depends on whether you create a link during the creation of application packages in the web console or separately:

■

If you are in the process of creating an application package, select Link to package in the

Edit package view and click the Android or Windows Phone 8 link beneath the Link field.

If you want to create a link before you create an application package, open your internet browser and go to

■ https://play.google.com/store/apps for Android packages, or to

■ http://www.windowsphone.com/en-us/store for Windows Phone 8 packages.

2. Search for the required app and open it.

3. Copy the link shown in the web address bar of your browser.

16.2 Configure per app VPN and settings for iOS apps

Note: Per app VPN and settings are supported as of iOS 7.

For iOS apps, you can select a per app VPN to support the iOS feature "Per app VPN". With this feature, apps can be configured to automatically connect to VPN when they are launched. You can also configure settings for the app that will be deployed on the end user device during app installation.

Prerequisites:

■ To be able to select a per app VPN, you need to define a Per app VPN configuration in an iOS configuration profile in the web console, see

Create iOS profiles in the web console (section

17.1.1) and Available iOS configurations

(section 17.1.2).

Sophos Mobile Control

■ To define settings, you need to know the required parameter and the parameter type.

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Edit icon next to the required iOS app.

The Edit package view is displayed.

3. Click the Show button next to the Settings and VPN field.

The Settings and VPN view is displayed.

4. Select the required configuration from the Per app VPN dropdown list to define the VPN the app is supposed to connect to.

5. To add managed settings, click Create parameter.

The Configuration parameter view is displayed.

6. In this view, configure the following: a) In the Parameter field, enter the required parameter, for example SMC_URL.

b) In the Value field, enter the parameter value, for example smc.sophos.com.

c) In the Type field, select the parameter type: String, Bool, Integer or Real.

d) Click the Apply button.

The set of managed settings is displayed in the Settings and VPN view.

7. In the Settings and VPN view, click the Apply button.

The Show button in the Edit package view shows the number of sets of managed settings configured.

8. Click the Save button.

The selected per app VPN will be used when the app connects to VPN. The settings will be provided to end user devices during app installation.

16.3 Manage apps purchased with the Apple Volume Purchase Program

With the Apple Volume Purchase Program (VPP), you can buy iOS apps in volume for distribution within your company. For detailed information on how to enroll and use the Apple Volume

Purchase Program, see http://www.apple.com/business/vpp/ .

The procedures for managing apps purchased with the Apple VPP vary according to the licensing scheme used. With iOS 7 Apple has introduced a new VPP licensing scheme. The scheme has been changed from licensing based on redemption codes to licensing based on service tokens. The following sections describe the two different procedures.

Administrator guide

16.3.1 Manage Apple VPP apps based on service tokens

After an order placed with the Apple Volume Purchase Program has been completed, you can download a service token (sToken) that contains the licenses for the apps purchased.

To manage apps purchased with Apple Volume Purchase Program with Sophos Mobile Control, you can set up the service token in the Sophos Mobile Control web console. This service token is used for authentication at the Apple web service. You can provide the licenses included in the service token to users by inviting them to become authorized Apple VPP users. For this purpose you can set up an invitation email in the web console. After users have accepted their invitations, they become authorized VPP users.

The process for inviting users to become authorized VPP users differs depending on whether you use Sophos Mobile Control's 'internal' or 'external' user management. The instructions in this section cover both.

Note: For information on internal and external user management, see the Sophos Mobile Control

super administrator guide. Or, if you are using Sophos Mobile Control as a Service, see Configure

Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

The key steps for managing apps purchased with the Apple VPP based on service tokens are:

1. Set up the VPP service token in Sophos Mobile Control.

2. For external user management: Add VPP users manually or by import.

3. Set up an email inviting users to become authorized Apple VPP users.

4. Invite users.

5. Assign VPP licenses.

16.3.1.1 Set up VPP service token (sToken)

To provide licenses for apps purchased by the Apple Volume Purchase Program in Sophos Mobile

Control, you need to set up a VPP service token (sToken) in the web console.

1. In the Sophos Mobile Control web console, go to Settings and click System setup.

The System setup view is displayed.

2. In the iOS Volume Purchase Program tab under VPP service token (sToken), click the link to the Apple iTunes VPP Portal.

The Apple Volume Purchase Program website is displayed.

3. Select Business.

The Business Store Sign In page is displayed.

4. Enter your Apple ID and your Password to sign in.

5. On the next page, select your account.

Your Purchase History page is displayed.

Sophos Mobile Control

6. To generate a VPP service token and download it in a text file, click the Download button at the bottom of the page.

An sToken is generated and sent to you in a .txt file.

7. Open the file and copy its content.

8. In the Sophos Mobile Control web console under System setup in the iOS Volume Purchase

Program tab, paste the service token file content into the text field under sToken.

9. Click the Save button.

Note: After you have saved your changes, the service token text is no longer displayed in the text field for security reasons. But the field shows that a service token is in place.

16.3.1.2 Set up VPP invitation email

To enable end users to use the licenses from the VPP service token, they need to become authorized

VPP users. In the web console, you can invite users to become VPP users. You can set up an VPP invitation email that will be sent to all users you are inviting.

1. In the Sophos Mobile Control web console, go to Settings and click System setup.

The System setup view is displayed.

2. Go to the iOS Volume Purchase Program tab.

3. Under VPP invitation email, configure the following: a) In the Originator field, enter the email sender address. In the Subject field, enter an email subject, for example "VPP invitation".

b) In the text field under Content, predefine the email content. The following placeholders are available and will be replaced by the corresponding values in the email:

■ _FIRSTNAME_

■ _LASTNAME_

■ _VPP_INVITATION_URL_

4. Click the Save button.

16.3.1.3 Add VPP users with external user management

The process for inviting users to become authorized VPP users differs depending on whether you use Sophos Mobile Control's 'internal' or 'external' user management. If you use external user management, you can add specific VPP users in the web console manually or by import.

16.3.1.3.1 Create VPP users manually

1. In the web console menu bar, click VPP users.

The Show VPP users view is displayed.

Administrator guide

2. Click the Create VPP user button.

The Edit VPP user view is displayed.

3. Enter the Last name, the First name and the Email address for the new VPP user.

4. Click the Save button.

16.3.1.3.2 Import VPP users

1. In the web console menu bar, click VPP users.

The Show VPP users view is displayed.

2. Click the Import users button.

The Import VPP users view is displayed.

If you do not have a .csv file with users yet, you can download a sample file now and use it for creating your import file.

Note: Use a text editor for editing the .csv file. If you use Microsoft Excel, values entered may not be resolved correctly. Make sure that you save the file with the extension .csv.

3. Select the .csv file you want to import and click Upload file.

The entries in the.csv file are checked for errors and displayed on the import page.

Note: If there are any errors in the .csv file, it cannot be imported. An error message is displayed next to the relevant entries. Edit the .csv file accordingly and try again.

4. If all entries are correct, click the Finish button.

16.3.1.4 Invite users managed with external user management

Prerequisites:

■ You have added VPP users. For further information, see

Add VPP users with external user management

(section 16.3.1.3).

■

You have configured an VPP invitation email. For further information, see Set up VPP invitation email

(section 16.3.1.2).

1. In the web console menu bar, click VPP Users.

The Show VPP users view is displayed.

2. You can invite multiple users or individual users.

■

To invite multiple users, click the Invite multiple users to VPP button and confirm the message displayed. All users not yet invited are invited to become VPP users.

To invite an individual user, click the Edit icon next to the user in the Show VPP users view. In the Edit VPP user view, click the Invite to VPP button and click the Save button.

Sophos Mobile Control

The invitation emails are sent to the users invited. The users need to accept the invitation by clicking the VPP invitation URL included in the email and follow the relevant instructions to become authorized VPP users.

16.3.1.5 Invite users managed with internal user management

Prerequisites:

■ Users have been added to the web console through internal user management. For further

information, see Manage Self Service Portal users

(section 20.3).

■

You have configured a VPP invitation email. For further information, see Set up VPP invitation email

(section 16.3.1.2).

1. In the web console menu bar, click Users.

The Show users view is displayed.

2. You can invite multiple users or individual users.

■

To invite multiple users, click the Invite multiple users to VPP button and confirm the message displayed. All users not yet invited are invited to become VPP users.

To invite an individual user, click the Edit icon next to the user in the Show users view. In the Edit user view, click the Invite to VPP button and click the Save button.

16.3.1.6 Assign VPP licenses

If you use the new licensing scheme you can assign VPP licenses in two ways:

■ You can assign VPP licenses to users directly in user management.

■ You can assign the VPP licenses of individual apps to users by using the Applications function.

16.3.1.6.1 Assign VPP licenses to users in user management

After users have become authorized Apple Volume Purchase Program users, you can assign the licenses available within the VPP service token to them.

1. The first step varies depending on whether you are using internal or external user management:

■

Internal user management: In the web console menu bar, select Users.

External user management: In the web console menu bar, select VPP users.

The Show users or Show VPP users view is displayed.

2. Click the Edit icon next to the required user.

The Edit user or Edit VPP user view is displayed.

Administrator guide

3. Click the Show VPP licenses button.

The available and used licenses for this user are displayed.

4. Select the license you want to assign and click the Apply button.

5. In the Edit user or Edit VPP user view, click the Save button.

16.3.1.6.2 Assign VPP licenses to users through Applications

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Edit icon next to the required app.

The Edit package view is displayed.

3. Click the Show button next to VPP licenses.

The VPP licenses view is displayed. It shows the licenses available and the registered users.

4. Select the user you want to assign and click the Apply button.

5. In the Edit package view, click the Save button.

16.3.2 Manage Apple VPP apps based on redemption codes

After an order placed with the Apple Volume Purchase Program has been completed, you can download an Excel spreadsheet with redemption codes for the apps you purchased. To manage apps purchased with Apple Volume Purchase Program with Sophos Mobile Control, you can upload the code spreadsheet and assign the individual VPP codes to the relevant software packages in the Sophos Mobile Control web console.

16.3.2.1 Upload and assign VPP codes

Prerequisites:

■ You have downloaded the .xls spreadsheet with the redemption codes for purchased apps from

Apple. For further information on how to use the Apple Volume Purchase Program, see http://www.apple.com/business/vpp/ .

■ You have created software packages with links to the purchased iOS apps in the web console.

For further information, see Create links to iOS packages

(section 16.1.2.1) and Create application packages

(section 16.1).

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Edit pencil icon next to the required iOS app.

The Edit package view is displayed.

Sophos Mobile Control

3. Click the Show button next to the VPP redemption codes (file) field.

The VPP codes view is displayed.

4. Browse for the .xls file you have downloaded and click Upload.

The VPP codes view is updated with the code information from the .xls file:

■ The Available codes field shows the number of available codes.

■ The Reserved codes field shows the number of codes reserved for specific devices.

■ The Used codes field shows the number of codes used.

■ The Invalid codes field shows the number of invalid codes.

In the table below these fields, the individual codes are shown with their status. If codes have been reserved for particular devices, the device UDIDs are shown.

5. Select the code you want to assign to the iOS app and click the Apply button.

The Edit package view is displayed again.

6. Click the Save button.

16.4 Install application packages

Prerequisite: The required application package has been created under Applications.

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Install button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to install the software package on.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for installing the software.

4. After you have made your selection, click Next.

The Select software view is displayed.

5. Select the software package that you want to install and click Next.

The Set execution date view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Select Enforce to force installation for the selected devices.

Administrator guide

8. Click the Finish button.

The application package is installed on the selected device(s) at the specified time.

16.5 Uninstall application packages

Note: Silent uninstallation works on iOS devices for managed apps distributed by Sophos Mobile

Control and for Windows Mobile devices. It does not work for Android devices.

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Uninstall button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices for uninstalling the software.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for uninstalling the software.

4. After you have made your selection, click Next.

The Select software view is displayed with all applications installed on the selected device(s).

5. Select the application(s) you want to uninstall and click Next.

The Set execution date view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Select Enforce to force the uninstallation for the selected devices.

8. Click the Finish button.

The selected applications are uninstalled from the selected device(s) at the specified date and time.

16.6 Use the software filter

By using filters you can restrict the number of items shown in lists according to defined criteria.

With the software filter, you can restrict the results in lists of application packages.

Note: The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

To use the software filter:

1. In the web console menu bar, click Applications.

The Applications view is displayed.

Sophos Mobile Control

2. Click the Filter inactive. button (magnifier icon) in the web console header.

The Software filter dialog is displayed with the status Filter is not active.

3. In the Software filter dialog, you can select the following filter options:

Option

Name

Version

Operating System

Description

Filter according to package name.

Filter according to package version.

Filter according to operating systems for which the packages are applicable.

4. After you have selected the required criteria, click filter.

The filter is activated and the list of devices is reloaded. The magnifier icon beside the filter button in the web console header changes its color from blue to pink to indicate that the filter is active.

The button text changes to Filter active!. A Reset button is available in the header for resetting the filter. The status of the software filter in the Software filter dialog changes to Filter is active!.

Note: Remember to reset filters manually when they are no longer needed. Otherwise lists or reports may not include the results you expect.

16.7 Enable/disable processes on Windows Mobile devices

In the web console under Applications, you can enable or disable processes on Windows Mobile devices. Disabled processes are not allowed to run. The Sophos Mobile Control client monitors all processes running on a device and immediately kills disabled processes. So you as an administrator can disable certain applications. Enabled processes are unaffected and can be started.

Note: If application packages are installed on the device manually (not through Sophos Mobile

Control), the included processes are disabled by default. If the package has been installed with

Sophos Mobile Control, they are activated automatically.

Note: If a package that contains activated processes is uninstalled, the processes remain activated.

This means that once the same application is installed again, the processes are still activated, regardless of whether the installation is done by Sophos Mobile Control or manually.

Processes can be enabled or disabled for single or multiple devices.

Note: For Windows Mobile devices the enabling and disabling of processes is deactivated by default. You can activate this functionality with the setConfig command (ProcessSecurityOn).

Administrator guide

16.7.1 Enable/disable processes on single devices

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Enable/disable button.

The Select device(s) view is displayed.

3. Select the required device and click Next.

The Activate/Deactivate processes view is displayed.

4. In the two tables displayed, select the required application packages and the system processes and activate or deactivate them by clicking the relevant icons.

5. Click Next.

The Select execution date and description view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. In the Description field, modify the description displayed, if necessary.

8. Click the Finish button.

The selected processes are enabled/disabled on the selected device at the specified date and time.

16.7.2 Enable/disable processes on multiple devices

1. In the web console menu bar, click Applications.

The Applications view is displayed.

2. Click the Enable/disable button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select several individual devices.

Click the Group selection button, to open the Select device group(s) view and select device groups.

4. After you have made your selection, click Next.

The Set device as data source view is displayed.

Sophos Mobile Control

5. Select the device you want to use as a data source for application packages and system processes by clicking the arrow icon next to the device. The device selected serves as the process information basis. Only the processes for this device are available for activation/deactivation.

But all devices selected in the Select device(s) or Select device group(s) view are affected by the activation/deactivation process, if they provide the same system processes.

The Activate/Deactivate processes view is displayed.

6. In the two tables displayed, select the required application packages and the system processes and activate or deactivate them by clicking the relevant icons.

7. Click Next.

The Select execution date and description view is displayed.

8. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

9. In the Description field, modify the description displayed, if necessary.

10. Click the Finish button.

The selected processes are enabled/disabled on the selected devices at the specified date and time.

Administrator guide

17 Work with profiles

In the web console under Profiles, you can create and transfer settings profiles for Apple iOS,

Android, Windows Phone 8 and Windows Mobile devices.

For iOS devices, you can also upload profiles created with the iPhone Configuration Utility and transfer them to devices.

For Windows Mobile devices, you can manage templates for settings profiles. They define the setting options available for web console users. Templates are supplied by Sophos.

Note: For Android devices, supported settings may depend on vendor specific APIs. Depending on the end user device, some settings may not have any effect. For further information, refer to the feature matrix in the Sophos Mobile Control technical guide.

17.1 Create profiles for Apple iOS devices

Sophos Mobile Control offers two methods for creating profiles for iOS devices:

■ You can create iOS profiles directly in the web console.

■ You can import profiles created with the Apple iPhone Configuration Utility into the web console.

17.1.1 Create iOS profiles in the web console

1. In the web console menu bar, go to Profiles and click Apple iOS.

The Profiles view is displayed.

2. Click the Create profile button.

The Edit profile view is displayed.

3. Enter a Name and a Version for the new profile.

4. In the ID field, enter a unique ID for the profile.

Note: Special characters like ä or ö or spaces are not supported in iOS profile IDs.

5. In the Organization field, enter the name of the organization for the profile, for example a company name.

6. In the Description field, enter a description for the profile.

7. In the User can remove profile field, you can select whether users may remove the profile from their device:

■ Always

Sophos Mobile Control

■ With authentication

■

If you select this option, the Authentication password field is displayed below the User

can remove profile field. Enter the password required for removing the profile. To enable users to remove the profile, provide them with the password.

Never

8. In the Automatically remove on field, you can enter a date for the automatic removal of the profile from end user devices. The profile will be removed on the set date at 11 pm.

9. Under Operating systems, select the operating system the profile should apply to.

Note: The Operating systems field shows all iOS versions that are currently available in the system. Not all configuration settings may be supported for individual iOS versions. If you select all versions under Operating systems, some settings may not have any effect depending on the iOS version on the end user device.

10. Click the Add button to add configurations with iPhone configuration settings to the profile.

The Available configurations view is displayed.

11. Select the configuration you want to add and click Next.

The settings view of the configuration is displayed.

12. Specify the required settings. For a detailed list of all configurations and settings available, see

Available iOS configurations

(section 17.1.2).

13. Click the Apply button to save your changes.

The configuration is displayed in the Edit profile view under Configurations.

14. Add further configurations as required.

15. After you have added all required configurations, click the Save button.

The profile is available for transfer. It is displayed in the Profiles view.

17.1.2 Available iOS configurations

The following configurations are available for iOS profiles in the Available configurations view when you create or edit a profile. Some configurations can be added only once within a profile, others several times.

Note: Supported settings may depend on the iOS version in use on individual devices. Depending on the end user device, some settings may not have any effect. The web console indicates if any setting is supported only since a particular iOS version or only in supervised mode. In the following descriptions, the relevant information is included at the beginning of the section or in a minimum requirements column, if applicable.

Administrator guide

Password policies

In this configuration, you can define password rules for devices. You can only add one Password

policies configuration within a profile.

Setting/field

Allow simple value

Require alphanumeric value

Minimum password length

Minimum number of complex characters

Maximum password age (1 - 730 days or none)

Maximum Auto-Lock (in minutes)

Password history (1 to 50 or 0)

Maximum grace period for device lock

Description

If you select this option, users are allowed to use sequential or repeated characters in their password, for example "1111" or "abcde".

If you select this option, passwords must contain at least one letter or number.

Specifies the minimum number of characters a password must contain.

Specifies the minimum number of non-alphanumeric characters (for example & or !) a password must contain.

Requires users to change their password in the specified interval. Value range: 0 (no password change required) to 730 days.

In this field, you can specify how soon (in minutes) the device will be locked if it has not been used.

This setting specifies the maximum value the user is allowed to configure on the device.

In this field, you can specify how many old passwords are remembered and compared with new ones. When the user defines a new password, it will not be accepted, if it matches a previously used password. Value range: 1 to 50 or 0 (no password history).

In this field, you can specify how long the device can be unlocked after a lock without a password prompt. This setting specifies the maximum value the user is allowed to configure on the device. If you select None, the user can select any of the intervals available. If you select Immediately, users must enter a password every time they unlock their devices.

Sophos Mobile Control

Setting/field Description

Maximum number of failed attempts until device wipe

In this field, you can specify the maximum number of failed attempts to enter the correct password before the device is wiped. After six failed attempts, a time delay is imposed before a password can be entered again. The delay increases with each failed attempt. After the final failed attempt, all data and settings are securely removed from the device. The time delay starts after the sixth attempt. So if you set this value to 6 or lower, no delay is imposed and the device is wiped when the attempt limit is exceeded.

Restrictions

In this configuration, you can define restrictions for devices. You can only add one Restrictions configuration within a profile.

Setting/field

Device

Allow installing apps

Description Minimum requirements

Allow use of camera

Allow FaceTime

Allow screen capture

Allow automatic sync while roaming

If you deactivate this option, the App Store is disabled and its icon is removed from the

Home screen. Users cannot install or update apps through the App Store or iTunes.

If you deactivate this option, cameras are completely disabled on the device and the

Camera icon is removed from the Home screen. Users cannot take pictures, record videos, or use FaceTime.

If you deactivate this option, users cannot place or receive FaceTime video calls.

If you deactivate this option, users cannot take a screenshot of the display.

If you deactivate this option, devices that are roaming will only sync when the user accesses an account.

Administrator guide

Setting/field Description Minimum requirements

Allow Siri

Allow Siri while device is locked

Allow Siri querying content from the web

If you deactivate this option, Siri will not query content from the web.

Force Siri profanity filter If you deactivate this option, the Siri profanity filter is not forced on the device.

7.0+, supervised

6.0+, supervised

Allow voice dialing

If you deactivate this option, users cannot use

Siri, voice commands, or dictations.

5.0+

If you deactivate this option, users must unlock their devices by entering their password before they use Siri.

6.0+

Allow Passbook while device is locked

Allow In-App purchase

If you deactivate this option, users cannot dial by using voice commands.

If you deactivate this option, a device does not show Passbook notifications while locked.

6.0+

If you deactivate this option, users cannot make in-app purchases.

Force user to enter store password for all purchases

Allow multiplayer gaming

Allow Game Center

Allow adding Game Center friends

Allow find my friends modification

Allow host pairing

If you select this option, users have to enter their Apple ID password to make any purchase. Usually, there is a brief grace period after a purchase before users have to authenticate for subsequent purchases.

5.0+

If you deactivate this option, users cannot play multiplayer games in Game Center.

If you deactivate this option, Game Center cannot be used on the device.

6.0+, supervised

If you deactivate this option, users cannot add friends in Game Center.

If you deactivate this option, modifications to the Find my Friends app are disabled.

7.0+, supervised

If you deactivate this option, host pairing is disabled with the exception of the supervision host. If no supervision host certificate has been configured, all pairing is disabled.

7.0+, supervised

Sophos Mobile Control

Setting/field Description Minimum requirements

Allow AirDrop

Allow Control Center on lock screen

If you deactivate this option, content sharing with AirDrop is not allowed on the device.

7.0+, supervised

If you deactivate this option, settings cannot be managed with Control Center when the device screen is locked.

7.0+

Allow Notification Center on lock screen

If you deactivate this option the Notification

Center is not available when the device screen is locked.

7.0+

Allow Today view on lock screen If you deactivate this option the Today view is not available when the device screen is locked.

Allow over-the-air PKI updates

7.0+

If you deactivate this option, over-the-air PKI updates are not possible.

7.0+

Allow iBooks store

Allow explicit sexual content in iBooks store

Allow users to install configuration profiles

Allow iMessage

Allow app removal

If you deactivate this option, users cannot purchase books in iBooks.

6.0+, supervised

If you deactivate this option, explicit sexual content is not available through iBooks store.

6.0+, supervised

If you deactivate this option, users cannot install configuration profiles.

6.0+, supervised

If you deactivate this option, users cannot use iMessage for texting.

6.0+, supervised

If you deactivate this option, users cannot remove apps from the device.

6.0+, supervised

Company data

Allow documents to be shared only within managed apps/accounts

With this setting you can define a restriction on opening documents with apps/accounts

(for example a company email account) managed by Sophos Mobile Control. For example: If this option is selected, and users have an email account managed by Sophos

Mobile Control and apps managed by Sophos

Mobile Control on their devices, attachments from the managed email account can only be opened with managed apps. Thereby you can

7.0+

Administrator guide

Setting/field

Allow documents to be shared only within unmanaged apps/accounts

Description Minimum requirements prevent corporate documents from being opened in unmanaged apps.

With this setting you can define a restriction on opening documents with apps/accounts

(for example a private email account) not managed by Sophos Mobile Control. For example: If this option is selected, and users have an email account and apps not managed by Sophos Mobile Control on their devices, attachments from the unmanaged email account can only be opened with unmanaged apps. Thereby you can prevent personal documents from being opened in managed apps.

7.0+

Applications

Allow use of YouTube

Allow use of iTunes Store

Allow use of Safari

Enable autofill

Force fraud warning

If you deactivate this option, the YouTube app is disabled and its icon is removed from the Home screen.

Note: This setting only applies to iOS versions older than version 6.

4.0-5.0

If you deactivate this option, the iTunes Store is disabled and its icon is removed from the

Home screen. Users cannot preview, purchase or download content.

If you deactivate this option, the Safari web browser is disabled and its icon is removed from the Home screen. This also prevents users from opening web clips.

If you deactivate this option, Safari does not autofill web forms with previously entered information.

5.0+

If you select this option, Safari attempts to prevent users from visiting websites identified as fraudulent or compromised.

5.0+

Sophos Mobile Control

Setting/field

Enable JavaScript

Block pop-ups

Accept cookies

Description Minimum requirements

If you deactivate this option, Safari ignores

JavaScript on websites.

6.0-6.1

If you select this option, Safari blocks popups.

5.0+

In this field, you can specify if cookies should be accepted:

■ Always

■ Never

■ From visited sites

5.0+

If you deactivate this option, users cannot change the cellular data usage per app.

7.0+, supervised Allow modification of cellular data usage per app iCloud

Allow backup

Allow document sync

Allow Photo Stream

Allow shared photo streams

Allow keychain sync

If you select this option, users can back up their devices to iCloud.

If you select this option, users can store documents in iCloud.

5.0+

If you select this option, users can enable

Photo Stream.

Note: If you install a configuration profile that restricts the use of Photo Stream, Photo

Stream photos will be removed from the user's device. Photos will not be sent from the

Camera Roll to Photo Stream. If there are no further copies of these photos, they may be lost.

5.0+

If you select this option, users can invite others to view their photo streams and can view photo streams shared by others.

6.0+

If you deactivate this option, the iCloud feature Keychain for synchronizing passwords across different iOS and OS X devices is not allowed on the device.

7.0+

Security and privacy

Administrator guide

Setting/field Description Minimum requirements

Allow diagnostic data to be sent to Apple

Allow user to accept untrusted

TLS certificates

Allow account modification

Allow Touch ID to unlock a device

Force limit ad-tracking

Force encrypted backups

If you deactivate this option, iOS diagnostic information is not sent to Apple.

If you deactivate this option, users are not asked if they want to trust certificates that cannot be verified. This setting applies to

Safari and to Mail Contacts and Calendar accounts.

5.0+

If you deactivate this option, account modification is disabled. The Accounts menu is not available on the device.

7.0+, supervised

If you deactivate this option, the device cannot be unlocked by Touch ID.

7.0+

If you select this option, anonymous user data apps use for targeting ads are no longer provided.

7.0+, supervised

If you select this option, users must encrypt backups in iTunes.

7.0+, supervised

Content ratings

Allow explicit music and podcasts

If you deactivate this option, explicit music or video content is hidden in the iTunes Store.

Explicit content is flagged by content providers, for example record labels, when listed on the iTunes Store.

Roaming/Hotspot settings

Minimum requirement: iOS version 7.0+

In this configuration, you can define settings for roaming and personal hotspots.

Note: Users can change these settings on their devices anytime.

Setting/field

Enable voice roaming

Description

If you deactivate this setting, voice roaming is disabled on the device.

Sophos Mobile Control

Setting/field

Enable data roaming

Enable personal hotspot

Description

If you deactivate this setting, data roaming is disabled on the device.

If you deactivate this setting, the device cannot be configured to serve as a personal hotspot.

Mobile Encryption app

Minimum requirement: iOS version 7.0+

In this configuration, you can define settings for the Sophos Mobile Encryption app.

Note:

Storage providers Settings

Local storage allows users to store files within Sophos

Mobile Encryption and upload files from the local storage to cloud storage.

Corporate documents:

A special enterprise storage provider can be defined that is shown as your own

Corporate documents storage provider in Sophos Mobile Encryption.

Dropbox

Egnyte

Google Drive

Media center

OneDrive

WebDAV:

Corporate documents, Egnyte, WebDAV are referred to as enterprise providers. For these you can centrally define server and user credentials.

For each storage provider you can define the following settings separately:

Enable If selected, the storage provider is visible in the app.

Offline If selected, users are allowed to add files from the storage provider to the apps Favorites list for offline reading.

Share encrypted files: If activated, users can send/hand over encrypted files to other apps via Open In.

Share plain file: If activated, users can send/hand over plain files to other apps via Open In.

Clipboard: If activated, clipboard is enabled in the apps document view to allow users to copy parts from a document and to paste them to other apps.

Setting/field

Enable app password

Password complexity

Grace period in minutes

Last server connect

Administrator guide

Description

If you activate this option, users have to enter an additional password to be able to start the app. The password has to be defined when the app is started after the configuration has been applied.

In this field, you can define the required minimum complexity of the app password. More secure passwords are always allowed. Passwords (a mix of numeric and alphanumeric characters) are always seen as more secure than PINs (numeric characters only).

You can select the following settings:

■ Any: App passwords do not have restrictions.

■ 4 digit PIN

■ 6 digit PIN

■ 4 char password

■ 6 char password

■ 8 char password

■ 10 char password

In this field, you define a period of time within which no app password has to be entered if the app comes to the foreground again. If the device has been locked and unlocked, users must always enter the app password, even within the grace period.

You can select 1, 2, 5, 10, 15 minutes.

In this field, you can define how long users can use Sophos

Mobile Encryption without a connection to the Sophos Mobile

Control server.

When Sophos Mobile Encryption becomes active and does not have contact with the server within the defined period of time, a lock screen with a Retry button will be displayed. Users can only unlock the app by tapping on the Retry button to trigger Sophos Mobile Encryption to connect to the server.

If the connection can be established, the app will be unlocked.

If not, access will be denied.

You can define the following settings:

■ On access: Server connection is always required and the app is locked when the server cannot be reached.

Sophos Mobile Control

Setting/field Description

■ 1 hour: Server connection is required when the app becomes active one hour or more after the last successful server connection.

■ 3 hour

■ 6 hour

■ 12 hour

■ 1 day

■ 3 days

■ 1 week

■ none: No regular contact is required.

Offline starts without server connection

In this field you can define how often users can start Sophos

Mobil Encryption without a server connection.

Note: This setting requires the app password feature to be enabled.

A counter is incremented whenever users enter Sophos Mobile

Encryption app password. If the counter exceeds the defined number, the same lock screen as for the Last server connect setting will be displayed. The counter will be reset, if a connection to the Sophos Mobile Control server is established.

■ Unlimited: No server connection is required.

■ 0: Starting the app without server connection is not possible.

■ 1: After one start of the app successful server connection is necessary.

■ 3

■ 5

■ 10

■ 20

Enable keyring

Passphrase complexity

If you activate this option, the keys are remembered in a keyring. For subsequent use of the same keys, users do not have to enter the keys passphrase again.

In this field, you can define the required minimum complexity of passphrases for new keys to be used for encryption. These

Administrator guide

Setting/field Description keys are generated on the device. More secure passphrases are always allowed.

You can select the following settings:

■ 4 char password

■ 6 char password

■ 8 char password

■ 10 char password

Corporate documents, Egnyte, WebDAV

You can centrally define credentials for the enterprise providers. These cannot be changed by users.

Credential settings that you do not centrally define can be chosen by the users in the apps provider credential screens.

For example you can centrally define the server and user account to be used but you can leave the password field undefined. Users then would have to know the password when accessing the storage provider.

Server In this field, enter:

■ the URL to the root folder on the Corporate documents

WebDAV server

■ the URL to the root folder on the Egnyte server

■ the URL to the root folder on the WebDAV server

Use the following format: https://server.company.com

User name

Password

In this field, enter the user name for the relevant server.

Upload folder

In this field, enter the password for the relevant account.

In this field, enter the upload folder for the relevant account.

Sophos Mobile Control

Exchange ActiveSync

In this configuration, you can define user settings for your Microsoft Exchange Server. You can add multiple Exchange ActiveSync configurations.

Setting/field

Account name

Exchange ActiveSync Host

Allow move

Allow recent address syncing

Use only in mail

SSL

Domain

User

Description Minimum requirements

In this field, enter the account name for the Exchange ActiveSync account.

In this field, enter the Microsoft

Exchange Server.

Note: If you use the SMC EAS proxy, enter the URL of the SMC proxy/server.

If you deactivate this option, users cannot move messages sent or received by this account to a different mail account. This also prevents users from using a different account to reply or forward a message from this account.

5.0+

If you deactivate this option, recently used addresses are not synchronized with other devices using iCloud.

6.0+

If you select this option, this account can only be used to send messages from Mail. It cannot be selected as a sending account for messages created with other apps, for example Photos or Safari.

5.0+

Make sure that this option is selected to send all communications through

SSL (Secure Socket Layer).

In this field, enter the domain of your environment. You can also leave this field empty.

In this field, enter the user for this account. You can use the variable

%_USERNAME_% and the server will

Setting/field

Email address

Password

Synchronization period

Identity certificate

Administrator guide

Description replace it with the actual user name, if the device the profile is sent to has an LDAP link established.

In this field, enter the email address of the account. You can use the variable

%_EMAILADDRESS_% and the server will replace it with the actual email address, if the device the profile is sent to has an LDAP link established.

In this field, enter the password for this account.

In this field, select the time period for email synchronization. This is the number of days emails are synchronized for. If you specify a time period here, not all emails are synchronized to the inbox on the mobile device, but only the emails from within the specified period. You can select the following synchronization periods:

■ Unlimited

■ One day

■ Three days

■ One week

■ Two weeks

■ One month

In this field, select the identity certificate for the connection to

ActiveSync. If no certificate is available for selection, a message is displayed.

Minimum requirements

Sophos Mobile Control

WiFi

In this configuration, you specify settings for connecting to WiFi networks. You can add multiple

WiFi configurations.

Setting/field

SSID

Connect automatically

Hidden network

Security type

Description Minimum requirements

In this field, enter the ID of the wireless network.

Select this option to automatically connect to the target network.

5.0+

Select this option if the target network is not open or visible.

In this field, you select the security type of the Wifi network:

■ None

■ WEP

■ WPA/WPA2

■ Any (personal)

■ Corporate WEP

■ Corporate WPA/WPA2

■ Any (company)

If you select the personal settings WEP,

WPA/WPA2 or Any (personal), a

Password field is displayed. Enter the relevant password.

If you select the corporate settings

Corporate WEP, Corporate WPA/WPA2 or Any (company), the two tabs Protocols and Authentication are displayed.

In the Protocols tab configure the following:

■ Under Accepted EAP types, specify the

EAP methods to be used for authentication. Depending on the types selected here, the values in the Internal

identity field in this tab become available for selection.

Administrator guide

Setting/field

Proxy

Description

■ Under EAP-FAST, configure the

EAP-FAST Protected Access credential settings.

In the Authentication tab, you specify authentication settings:

■ In the User field, enter the user name for the connection to the wireless network.

■ Select Use Per-Connection Password, if the password is to be queried for each connection and transferred with the authentication.

■ In the Password field, enter the relevant password.

■ In the Identity certificate field, select the certificate for the connection to the wireless network.

■ In the External identity field, enter the externally visible ID (for TTLS, PEAP and EAP-FAST).

In this field, select the proxy settings for the WiFi connection:

■ None

■ Manually

■ Automatic

If you select Manually, the fields Server

and port, Authentication and Password are displayed. Enter the required proxy information. If you select Automatic, the field Proxy server URL is displayed. Enter the URL of the proxy server.

Minimum requirements

VPN

In this configuration, you can define VPN settings for network connections. You can add multiple

VPN configurations.

Sophos Mobile Control

Setting/field

Send all traffic through VPN

User authentication (connection types Cisco

AnyConnect, F5, Custom SSL)

Description

Connection name

Connection type

In this field, enter the name of the connection shown on the device.

In this field, select the connection type:

■ Cisco AnyConnect

■ IPSec (Cisco)

■ F5

■ Check Point

■ Custom SSL

Different entry fields are shown in the VPN view depending on the connection type you select here.

Identifier (reverse DNS format) (connection type

Custom SSL)

In this field, enter the custom identifier in reverse

DNS format.

Server (all connection types)

Account (all connection types)

In this field, enter the host name or the IP address of the server.

In this field, enter the user account for the authentication of the connection.

Custom Data (connection type Custom SSL)

Enter custom data you received from your vendor here:

■ Click Add and enter Key and Value in the

Custom data view.

■ Click Apply.

Key and Value is displayed in the VPN view.

Group (connection type Cisco AnyConnect) In this field, enter the group that may be required for the authentication of the connection.

Select this option, if you want all traffic to be sent through VPN.

In this field, select the type of user authentication for the connection:

■ Password

If you select this option, the Password field is shown below the User Authentication field.

Enter the password for authentication.

Administrator guide

Setting/field

Device authentication (connection type IPSec

(Cisco))

Proxy (all connection types)

Description

■ Certificate

If you select this option, the Certificate field is shown below the User Authentication field.

Select a certificate.

In this field, select the type of device authentication:

■ Keys (Shared Secret)/Group name

If you select this option, the fields Group name,

Keys (Shared Secret), Use hybrid authentication and Request password are displayed below the

Device authentication field. Enter the required authentication information in the Group name and Keys (Shared Secret) fields. Select Use

hybrid authentication and Request password as required.

■ Certificate

If you select this option, the fields Certificate and Including user PIN are displayed below the

Device authentication field. In the Certificate field, select the required certificate. Select

Including user PIN to include the user PIN in device authentication.

In this field, select the proxy settings for the connection:

■ None

■ Manually

If you select this option, the fields Server and

port, Authentication and Password are displayed. In the Server and port field, enter the valid address and the port of the proxy server.

In the Authentication field, enter the user name for the connection to the proxy server. In the

Password field, enter the password for the connection to the proxy server.

■ Automatic

If you select this option, the Proxy server URL field is displayed. Enter the URL of the server with the proxy setting in this field.

Sophos Mobile Control

Per app VPN

Minimum requirement: iOS version 7.0+

In this configuration, you can define VPN settings to support the iOS feature "Per app VPN". With this feature, apps can be configured to automatically connect to VPN when they are launched. So you can for example ensure that data transmitted by managed apps travels through VPN.

After you have set up per app VPN configurations, you can select a configuration in the Edit

package view of an application, see Configure per app VPN and settings for iOS apps

(section 16.2).

Setting/field

Send all traffic through VPN

Description

Connection name

Connection type

In this field, enter the name of the connection shown on the device.

In this field, select the connection type:

■ Cisco AnyConnect

■ IPSec (Cisco)

Different entry fields are shown in the VPN view depending on the connection type you select here.

Identifier (reverse DNS format) (connection type

Custom SSL)

In this field, enter the custom identifier in reverse

DNS format.

Server (all connection types)

Account (all connection types)

In this field, enter the host name or the IP address of the server.

In this field, enter the user account for the authentication of the connection.

Custom Data (connection type Custom SSL)

Enter custom data you received from your vendor here:

■ Click Add and enter Key and Value in the

Custom data view.

■ Click Apply .

Key and Value is displayed in the VPN view.

Group (connection type Cisco AnyConnect) In this field, enter the group that may be required for the authentication of the connection.

Select this option, if you want all traffic to be sent through VPN.

Administrator guide

Setting/field

User authentication (connection type Cisco

AnyConnect, F5, Custom SSL)

Device authentication (connection type IPSec

(Cisco))

Proxy (all connection types)

Description

In this field, select the type of user authentication for the connection:

■ Password

If you select this option, the Password field is shown below the User Authentication field.

Enter the password for authentication.

■ Certificate

If you select this option, the Certificate field is shown below the User Authentication field.

Select a certificate.

In this field, select the type of device authentication:

■ Keys (Shared Secret)/Group name

If you select this option, the fields Group name,

Keys (Shared Secret), Use hybrid

authentication and Request password are displayed below the Device authentication field.

Enter the required authentication information in the Group name and Keys (Shared Secret) fields. Select Use hybrid authentication and

Request password as required.

■ Certificate

If you select this option, the fields Certificate and Including user PIN are displayed below the

Device authentication field. In the Certificate field, select the required certificate. Select

Including user PIN to include the user PIN in device authentication.

In this field, select the proxy settings for the connection:

■ None

■ Manually

If you select this option, the fields Server and

port, Authentication and Password are displayed. In the Server and port field, enter the valid address and the port of the proxy server.

In the Authentication field, enter the user name for the connection to the proxy server. In the

Sophos Mobile Control

Setting/field

Connect automatically on demand

Description

Password field, enter the password for the connection to the proxy server.

■ Automatic

If you select this option, the Proxy server URL field is displayed. Enter the URL of the server with the proxy setting in this field.

Select this field to ensure that the connection to

VPN is established automatically.

Single sign-on

Minimum requirement: iOS version 7.0+

In this configuration, you can define settings for a single sign-on for third-party apps.

Setting/field

Name

Kerberos principal name

Realm

Description

A human-readable name for the account.

Optional. The Kerberos principal name. If not provided, the user is prompted for a name during profile installation.

The Kerberos realm name. The realm name must be specified in upper-case letters.

In the URLs tab, you can optionally set up a list of URL prefixes that must be matched to use this account for Kerberos authentication through HTTP. If you do not specify prefixes here, the account matches all http:// and https:// URLs.

In the App identifiers tab, you can optionally set up a list of app identifiers that are allowed to use this login. If you do not specify app identifiers here, the login matches all identifiers.

Single app mode

Minimum requirements: iOS version 6.0+ supervised

In this configuration, you can define settings for the single mode that locks end user devices into a single app and prevents users from changing to other apps.

Administrator guide

Setting/field

Select source

Options

Disable touch

Disable rotation

Disable volume buttons

Disable ringer switch

Disable sleep wake button

Disable auto lock

Enable voice over

Enable zoom

Enable invert colors

Enable AssistiveTouch

Enable speak selection

Description Minimum requirements

In this field, you can select the source for the single app:

■ If you select App list, the Apps dropdown list is displayed with a list of all available iOS apps for this customer. Select the app from the list and click Apply.

■ If you select Custom, the field App

identifier is displayed. Enter the app identifier and click Apply.

Select this option to disable touch for single app mode.

Select this option to disable rotation for single app mode.

Select this option to disable volume buttons for single app mode.

Select this option to disable ringer switch for single app mode.

Select this option to disable the wake button for single app mode.

Select this option to disable auto lock for single app mode.

Select this option to enable voice over for single app mode.

Select this option to enable zoom for single app mode.

Select this option to enable the inversion of colors for single app mode.

Select this option to enable AssistiveTouch for single app mode.

Select this option to enable speak selection for single app mode.

7.0+

Sophos Mobile Control

Setting/field

Enable mono audio

User enabled options

Voice over

Zoom

Invert colors

AssistiveTouch

Description Minimum requirements

Select this option to enable mono audio for single app mode.

Select this option to allow Voice Over adjustment.

Select this option to allow Zoom adjustment.

Select this option to allow Invert Colors adjustment.

Select this option to allow AssistiveTouch adjustment.

7.0+

Web clip

In this configuration, you can define web clips to be added to the Home screen of user devices.

Web clips provide fast access to favorite web pages. But you can also add a web clip with a support phone number for example, to provide a quick way to dial the helpdesk. You can add multiple

Web clip configurations.

Setting/field

Description

URL

Can be removed

Full screen

Description

In this field, enter a description for the web clip.

In this field, enter the URL for the web clip.

If you deactivate this option, the user cannot remove the web clip. It cannot be deleted from the device unless the user removes the profile that installed it.

If you select this option, the web clip is opened full screen on the device. A full screen web clip opens the URL as a web app.

APN

With this configuration, you can change the device's Access Point Name (APN) and cell network proxy settings. These settings define how devices connect to the carrier's network. You can only add one APN configuration within a profile.

Administrator guide

Note: If these settings are not correct, the device cannot access data using the cellular network.

To undo settings changes, the profile must be removed from the device.

Setting/field

Access point name (APN)

User name for access point

Password for access point

Proxy server and port

Description

In this field, enter the name of the access point of the carrier (GPRS).

In this field, enter the user name for the access point.

Note: iOS supports APN user names of up to 64 characters.

In this field, enter the password for the access point.

Note: iOS supports APN passwords of up to 64 characters.

In this field, you can enter the valid address and the port of the proxy server.

Web content filter

Minimum requirements: iOS version 7.0+ supervised

In this configuration, you can define URL blacklists and whitelisted bookmarks.

Setting/field

List of blocked URLs

Allow list with bookmarks

Description

Select this field to define a list of blocked URLs that may not be accessed on end user devices. Click Next to display the Web Content Filter view. In this view, you can add individual URLs.

Use a new line for each URL.

Select this field, to define a whitelist with bookmarks to be added to the Safari browser on end user devices. All other sites are blocked. Click

Next to display the Web content filter view. Click

Add to add individual URLs as bookmarks.

Global HTTP proxy

Minimum requirement: supervised

Sophos Mobile Control

Note: This configuration is only effective for supervised devices.

With this configuration, you can configure a single corporate proxy server. You can only add one

Global HTTP proxy configuration within a profile.

Setting/field

Global HTTP proxy

Description

In this field, select the proxy settings for the connection:

■ Manually

If you select this option, the fields Server and

port, Authentication and Password are displayed. In the Server and port field, enter the valid address and the port of the proxy server.

In the Authentication field, enter the user name for the connection to the proxy server. In the

Password field, enter the password for the connection to the proxy server.

■ Automatic

If you select this option, the Proxy server URL field is displayed. Enter the URL of the server with the proxy setting in this field.

Root certificate

In this configuration, you can upload a root certificate for devices. You can add multiple Root

certificate configurations. In the File field, browse for the relevant certificate and click Upload.

The name of the certificate is shown in the Certificate name field.

Note: The certificate you upload here is only available for this profile. If you require certificates in other profiles, you have to upload them again.

Client certificate

In this configuration, you can upload a client certificate for devices. You can add multiple Client

certificate configurations. In the File field, browse for the relevant certificate and click Upload.

The name of the certificate is shown in the Certificate name field. Enter the Password for the selected certificate.

Note: The certificate you upload here is only available for this profile. If you require certificates in other profiles, you have to upload them again.

Administrator guide

SCEP

In this configuration, you can define settings that allow the devices to obtain certificates from a

Certificate Authority by using Simple Certificate Enrollment Protocol (SCEP). You can only add one SCEP configuration within a profile.

Note: This configuration is only available, if SCEP has been configured during Sophos Mobile

Control setup. SCEP needs to be enabled during Sophos Mobile Control installation, see the Sophos

Mobile Control installation guide. A super administrator can then configure the required SCEP settings in the web console, see the Sophos Mobile Control super administrator guide. The settings defined are transferred to iOS profiles.

Note: Super administrators are not supported for Sophos Mobile Control as a Service.

Setting/field

URL

Name

Subject

Type of subject alternative name

Description

In this field, enter the URL of the SCEP server.

In this field, enter a name that is understood by the

Certificate Authority. The name can for example be used to distinguish between instances.

In this field, enter the representation of an X.500

name as an array of OID and value. For example:

/C=US/O=Apple Inc./CN=foo/1.2.5.3=bar. This translates to: [ [ [“C”, “US”] ], [ [“O”, “Apple Inc.”]

], ..., [ [ “1.2.5.3”, “bar” ] ] ]

In this field, select the type of an alternative name for the SCEP server:

■ None

■ RFC 822 name (email address)

■ DNS name

■ Uniform Resource Identifier

If you select any other option than None, the fields

Value of subject alternative name and NT user

login name are displayed below the field Type of

subject alternative name. Enter the required name values.

Sophos Mobile Control

Setting/field

Challenge

Retries

Retry delay

Key size

Use as digital signature

Use for encryption

Signature

Description

In this field, enter a pre-shared secret the SCEP server can use to identify the request or user.

Note: If the SCEP module of the Sophos Mobile

Control server is used, this field is prefilled with

%_CACHALLENGE_%. Do not change this value.

In this field, enter the number of retries if the server sends a "pending" response.

In this field, enter the number of seconds between retries.

In this field, select the key size:

■ 1024

■ 2048

Select this option to define the use as a digital signature as acceptable for the key.

Select this option to define use for encryption as acceptable for the key.

In this field, enter a hexadecimal character string as a signature.

17.1.3 Import iOS profiles created with the Apple iPhone Configuration Utility

You can import profiles created with the Apple iPhone Configuration Utility into the web console.

Note: The Apple iPhone Configuration Utility is available for installation here:

■ For Windows: http://support.apple.com/kb/DL1466

■ For Mac OS X: http://support.apple.com/kb/DL1465

1. After you have created a profile in the Apple iPhone Configuration Utility, export it

(unencrypted and unsigned) and save it on your computer.

2. In the web console, go to Profiles and click Apple iOS.

The Profiles view is displayed.

3. Click the Import profile button.

The Edit profile view is displayed.

Administrator guide

4. Enter a Name and a Version for the new profile.

5. Under Operating systems, select the operating system the profile should apply to.

6. Browse for the profile you have saved on your computer and click Upload.

The profile is displayed in the Edit profile view.

7. Click the Save button.

The profile is available for transfer. It is displayed in the Profiles view.

17.2 Create profiles for Android and Windows Phone 8 devices

1. In the web console, go to Profiles and click Android or Windows Phone 8.

The Profiles view is displayed.

2. Click the Create profile button.

The Edit profile view is displayed.

3. Enter a Name and a Version for the new profile.

4. For Android profiles: In the ID field, enter a unique ID for the profile.

Note: This step does not apply for Windows Phone 8 profiles, where the ID field is not available.

5. In the Description field, enter a description for the profile.

6. Under Operating systems, select the operating system the profile should apply to.

7. Click the Add button to add configurations with Android/Windows Phone 8 configuration settings to the profile.

The Available configurations view is displayed.

8. Select the configuration you want to add and click Next.

The settings view of the configuration is displayed.

9. Specify the required settings. For a detailed list of all configurations and settings available, see

Available Android configurations

(section 17.2.1) or

Available Windows Phone 8 configurations

(section 17.2.2).

10. Click the Apply button to save your changes.

The configuration is displayed in the Edit profile view under Configurations.

11. After you have added all required configurations, click the Save button.

The profile is available for transfer. It is displayed in the Profiles view for Android or Windows

Phone 8.

Sophos Mobile Control

17.2.1 Available Android configurations

The following configurations are available for Android profiles in the Available configurations view when you create or edit a profile. Some configurations can be added only once within a profile, others several times.

Note: Supported settings may depend on vendor specific APIs and on the Android version in use on individual devices. Depending on the end user device, some settings may not have any effect.

In the individual configuration, the web console shows labels to indicate if any setting is supported as of a particular Android version or only for devices with the Samsung Safe plugin (for example

SAFEv2+) or with an active TouchDown email client (TouchDown). In the following settings descriptions the relevant information is included at the beginning of the section or in a minimum requirements column, if applicable.

Password policies

In this configuration, you can define password rules for devices. You can only add one Password

policies configuration within a profile.

When you select the Password policies configuration, the Password type field is displayed. In this field, select the type of password you want to define:

■ Any

If you select this setting, users have to set a password on their devices. But there are no requirements or restrictions concerning the password. If you have selected this option, no further settings are required for the Password policies configuration.

■ Alphabetic

■ PIN

■ Alphanumeric

■ Complex

If you select Alphabetic, PIN or Alphanumeric, the following fields are displayed:

Setting/field

Minimum password length

Idle time in seconds before password prompt

Maximum password age (in days)

Description

Specifies the minimum number of characters a password must contain.

In this field, you can specify how soon (in seconds) the device will be locked if it has not been used. The device can be unlocked by entering the password.

Requires users to change their password in the specified interval (in days).

Administrator guide

Setting/field Description

Maximum number of failed attempts until device wipe

In this field, you can specify the maximum number of failed attempts to enter the correct password before the device is wiped.

Minimum history length In this field, you can specify how many old passwords are remembered and compared with new ones. When the user defines a new password, it will not be accepted, if it matches a previously used password. Value range: 1 to 5 or none.

If you select Complex, the following fields are displayed in addition to the fields shown for the other password types:

Setting/field

Minimum number of letters

Minimum number of lowercase letters

Minimum number of uppercase letters

Minimum number of non-alphabetic characters

Minimum number of numbers

Minimum number of special characters

Description

Specifies the minimum number of letters a password must contain.

Specifies the minimum number of lowercase letters a password must contain.

Specifies the minimum number of uppercase letters a password must contain.

Specifies the minimum number of non-alphabetic characters (for example & or !) a password must contain.

Specifies the minimum number of numbers a password must contain.

Specifies the minimum number of special characters

(for example !"§$%&/()=,.-;:_@<>) a password must contain.

Restrictions

In this configuration, you can define restrictions for devices. You can only add one Restrictions configuration within a profile.

Sophos Mobile Control

Setting/field

Allow factory reset

Allow settings changes

Allow backup

Allow native browser

Allow camera

Allow camera on lock screen

Allow widgets on lock screen

Allow clipboard

Allow Play Store

Allow non-market apps

Allow Bluetooth

Description Minimum requirements

If you deactivate this option, users cannot reset their devices to factory state.

SAFEv2+

If you deactivate this option, users cannot change settings on the device. Depending on individual devices the settings icon is removed.

SAFEv2+

If you deactivate this option, users cannot create system backups. Google backup is deactivated. Other backup methods (for example Sophos Mobile Control backups) remain active.

SAFEv2+

If you deactivate this option, native browsers are disabled on the device.

SAFEv2+

SAFEv2+ or 4.0+ If you deactivate this option, cameras are completely disabled on the device.

If you deactivate this option, cameras are disabled on the device when the screen is locked.

4.2+

If you deactivate this option, widgets are disabled on the device when the screen is locked.

If you deactivate this option, users cannot copy any contents to the clipboard.

Note: This setting applies to devices as of

Android 4.2.2.

4.2+

SAFEv2+

SAFEv2+ If you deactivate this option, Play Store is disabled on the device.

Note: This setting applies to devices as of

Android 4.2.2.

If you deactivate this option, non-market apps are disabled on the device.

If you deactivate this option, Bluetooth is disabled on the device.

SAFEv2+

Administrator guide

Setting/field Description Minimum requirements

Allow NFC

Allow screen capture

Allow SD card

Allow USB debugging

Allow USB

Allow Wi-Fi tethering

Allow USB tethering

Allow Bluetooth tethering

If you deactivate this option, NFC (near field communication) is disabled on the device.

SAFEv2+

SAFEv2+ If you deactivate this option, users cannot take a screenshot of the display.

If you deactivate this option, SD cards cannot be used in devices.

SAFEv2+

If you deactivate this option, USB debugging is disabled on the device.

SAFEv2+

If you deactive this option, the USB mass storage mode and the USB media player are disabled on the device.

SAFEv2+

If you deactivate this option, Wi-Fi tethering is disabled on the device.

SAFEv2+

If you deactivate this option, USB tethering is disabled on the device.

SAFEv2+

If you deactivate this option, Bluetooth tethering is disabled on the device.

SAFEv2+

Allow sync while roaming

Allow mobile data connection while roaming

If you deactivate this option, synchronisation while roaming is disabled.

SAFEv3+

If you deactivate this option, mobile data connections while roaming are disabled.

SAFEv2+

Allow voice calls while roaming

Allow application crash reports

If you deactivate this option, voice calls while roaming are disabled.

SAFEv3+

If you deactivate this option, application crash reports are disabled.

SAFEv4+

App protection

In this configuration, you can define settings for protecting apps on end user devices with passwords.

With app protection in use, users have to define a password when they start a protected app for the first time. In the App protection configuration, you define password requirements and the apps to be protected. After a failed login attempt a login delay is imposed.

If app protection is active on an end user device, a Reset app protection password button is available in the Actions menus of the Edit device and Show device views. The user can also reset

Sophos Mobile Control the app protection password in the Self Service Portal. For further information, see the Sophos

Mobile Control user guide for Android.

Setting/field

Password complexity

Grace period in minutes

Description

In this field define the minimum complexity requirements for the password to be defined by users, for example 6 char password.

In this field, select a grace period. After the grace period has expired protected apps can only be unlocked by entering a password.

Click on Add to add apps to be password-protected. In the Edit identifier view, the following fields are available for configuring apps to be protected:

Setting/field

Select source

Description

Select the source for the apps to be added to the list of protected apps. Depending on your choice, different fields for defining the apps to be protected are displayed:

■ If you select App list, the Apps dropdown list is displayed with a list of all available Android apps. Select the app from the list and click

Apply.

■ If you select Custom, the fields App name and

Identifier are displayed. Enter the app information and click Apply.

App control

In this configuration you can define apps that cannot be accessed on the user device. With app control in use, defined apps are blocked and users cannot start them. For example you can prevent apps that cannot be removed from a device from being started.

Click on Add to add apps to be blocked. In the Edit identifier view, the following fields are available for configuring apps to be protected:

Administrator guide

Setting/field

Select source

Description

Select the source for the apps to be added to the list of protected apps. Depending on your choice, different fields for defining the apps to be protected are displayed:

■ If you select App list, the Apps dropdown list is displayed with a list of all available Android apps. Select the app from the list and click

Apply.

■ If you select Custom, the fields App name and

Identifier are displayed. Enter the app information and click Apply.

Exchange ActiveSync

In this configuration, you can define user settings for your Microsoft Exchange Server. You can add multiple Exchange ActiveSync configurations.

Note: Some of the settings in this configuration only apply to devices with an active TouchDown email client. These settings are indicated by the label TouchDown in the web console.

If a TouchDown client is active on a user device, this client will be used as the primary email client in Sophos Mobile Control 3.6 and later.

Setting/field

Name

Server address

Domain

User

Description Minimum requirements

In this field, enter an account name.

SAFEv2+

In this field, enter the address of the

Microsoft Exchange Server.

Note: If you use the SMC EAS proxy, enter the URL of the SMC proxy/server.

SAFEv2+

In this field, enter the domain for this account.

In this field, enter the user for this account. You can use the variable

%_USERNAME_% and the server will replace it with the actual user name, if the device the profile is sent to has an

LDAP link established.

SAFEv2+

Sophos Mobile Control

Setting/field

Email address

Sender

Password

Synchronization period

Synchronization interval

Description Minimum requirements

In this field, enter the email address of the account. You can use the variable

%_EMAILADDRESS_% and the server will replace it with the actual email address, if the device the profile is sent to has an LDAP link established.

SAFEv2+

In this field, enter a sender name for this account. You can use the variable

%_EMAILADDRESS_% and the server will replace it with the actual email address, if the device the profile is sent to has an LDAP link established.

SAFEv2+

In this field, enter the password for this account.

SAFEv2+

You can select the following synchronization periods:

■ One day

■ Three days

■ One week

■ Two weeks

■ One month

SAFEv2+

In this field, select the interval between email synchronization processes:

■ Never

■ 5 minutes

■ 10 minutes

■ 15 minutes

SAFEv2+

Administrator guide

Setting/field Description Minimum requirements

■ 30 minutes

■ 1 hour

Require manual sync when roaming If you select this option, manual synchronization is required while roaming on a device with an active

TouchDown email client.

SSL

Default account

TouchDown

Make sure this option is selected to send all communications through SSL

(Secure Socket Layer).

SAFEv2+

Select this option to define the account as the default email account.

SAFEv2+

Allow all certificates

Client certificate

Disable copy/paste

Disable copy to phonebook

Select this option to allow all certificates in transfer processes from the email server.

SAFEv2+

SAFEv2+ In this field, select the client certificate for the connection to ActiveSync.

Select this option to disable copy/paste on devices with an active TouchDown email client.

TouchDown

Select this option to prevent users from copying details to their phonebooks on devices with an active TouchDown email client.

TouchDown

Disable printing Select this option to disable printing on devices with an active TouchDown email client.

TouchDown

Wi-Fi

In this configuration, you specify settings for connecting to WiFi networks. You can add multiple

WiFi configurations.

Sophos Mobile Control

Setting/field

SSID

Security type

Description

In this field, enter the ID of the wireless network.

In this field, you select the security type of the WiFi network:

■ None

■ WEP

■ WPA

■ EAP/PEAP

■ EAP/LEAP

■ EAP/TLS

■ EAP/TTLS

■ EAP/FAST

If you select the personal settings WEP or WPA, a

Password field is displayed. Enter the relevant password.

If you select the EAP settings, the fields Identity,

Anonymous Identity and Password are displayed.

Enter the required EAP information. If you select the EAP setting EAP/TTLS, the field Phase 2

Authorization is displayed in addition. Select the type of authorization:

■ PAP

■ CHAP

■ MSCHAP

■ MSCHAPv2

VPN

Minimum requirement: SAFEv2+

In this configuration, you can define VPN settings for network connections. You can add multiple

VPN configurations.

Setting/field

Connection name

Description

In this field, enter the name of the connection shown on the device.

Administrator guide

Setting/field

Server

Connection type

Description

In this field, enter the host name or the IP address of the server.

In this field, select the connection type:

■ L2TP/IPsec (PSK)

If you select this type, the fields User, Password and IPsec (PSK) are displayed.

Enter the user and password. In the IPsec (PSK) field, enter the pre-shared key for authentication.

■ L2TP/IPsec (Certificate)

If you select this type, the fields Client certificate, Root certificate, User and

Password are displayed. In the fields Client certificate and Root certificate, select the relevant certificates. In addition, enter the User and the relevant

Password.

Root certificate

Minimum requirement: SAFEv2+

In this configuration, you can upload a root certificate for devices. You can add multiple Root

certificate configurations. In the File field, browse for the relevant certificate and click Upload.

The name of the certificate is shown in the Certificate name field.

Note: The certificate you upload here is only available for this profile. If you require certificates in other profiles, you have to upload them again.

Client certificate

Minimum requirement: SAFEv2+

In this configuration, you can upload a client certificate to devices. You can add multiple Client

certificate configurations. In the File field, browse for the relevant certificate and click Upload.

The name of the certificate is shown in the Certificate name field. Enter the Password for the selected certificate.

Note: The certificate you upload here is only available for this profile. If you require certificates in other profiles, you have to upload them again.

17.2.2 Available Windows Phone 8 configurations

The following configurations are available for Windows Phone 8 profiles in the Available

configurations view when you create or edit a profile. Some configurations can be added only once within a profile, others several times.

Sophos Mobile Control

Password policies

In this configuration, you can define passcode rules for devices. You can only add one Password

policies configuration within a profile.

Setting/field

Password type

Description

In this field, select the type of password you want to define:

■ Alphanumeric

■ Alphanumeric or numeric

Allow simple password

Minimum password length

If you select this option, users are allowed to use sequential or repeated characters in their password, for example "1111" or "abcde".

Specifies the minimum number of characters a password must contain.

Maximum number of failed attempts (1 - 999 or

Time in minutes until the device is locked (1 - 999 or 0)

In this field, specify how soon (in minutes) the device will be locked if it has not been used. The device can be unlocked by entering the password.

Password history (1 - 50 or 0)

In this field, you can specify the maximum number of failed attempts to enter the correct password before the device is wiped.

Maximum password age (1 - 730 days or 0)

Requires users to change their password in the specified interval. Value range: 0 (no password change required) to 730 days.

Minimum number of different character groups Specifies the minimum number of non-alphanumeric characters (for example & or !) a password must contain.

Restrictions

In this configuration, you can define restrictions for devices. You can only add one Restrictions configuration within a profile.

Administrator guide

Setting/field

Allow SD card

Allow unencrypted device

Description

If you deactivate this option, SD cards cannot be used in devices.

If you deactivate this option, devices must be encrypted.

Exchange ActiveSync

In this configuration, you can define user settings for your Microsoft Exchange Server. You can add multiple Exchange ActiveSync configurations.

Setting/field

Name

Server address

SSL

Domain

User

Email address

Password

Synchronization interval

Description

In this field, enter an account name.

In this field, enter the address of the Microsoft

Exchange Server.

Note: If you use the SMC EAS proxy, enter the URL of the SMC proxy/server.

Make sure that this option is selected to send all communications through SSL (Secure Socket Layer).

In this field, enter the domain for this account.

In this field, enter the user for this account. You can use the variable %_USERNAME_% and the server will replace it with the actual user name, if the device the profile is sent to has an LDAP link established.

In this field, enter the email address of the account.

You can use the variable %_EMAILADDRESS_% and the server will replace it with the actual email address, if the device the profile is sent to has an

LDAP link established.

In this field, enter the password for this account.

In this field, select the interval between synchronization processes:

■ Sync on receipt

■ Manually

Sophos Mobile Control

Setting/field

Synchronization period

Synchronize content types

Description

■ 10 minutes

■ 15 minutes

■ 30 minutes

■ One hour

In this field, select the time period for synchronization. This is the number of days items are synchronized for. If you specify a time period here, not all items are synchronized to the inbox on the mobile device, but only the items from within the specified period. You can select the following synchronization periods:

■ Unlimited

■ Three days

■ One week

■ Two weeks

■ One month

In this field you select the type of items that are synchronized:

■ Email

■ Contact

■ Calendar

■ Task

Root certificate

In this configuration, you can upload a root certificate for devices. You can add multiple Root

certificate configurations. In the File field, browse for the relevant certificate and click Upload.

The name of the certificate is shown in the Certificate name field.

Note: The certificate you upload here is only available for this profile. If you require certificates in other profiles, you have to upload them again.

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17.3 Upload templates for Windows Mobile profiles

You can use templates to create Windows Mobile profiles. To do so, you need to upload the templates provided by Sophos to the web console.

1. In the web console, go to Profiles and click Profile templates under Windows Mobile.

The Profile template view is displayed.

2. Click the Create template button.

The Edit template view is displayed.

3. Enter a Name and a Version for the template.

4. Under Operating systems, select the operating system the template should apply to.

5. Browse for the template supplied by Sophos and click Upload.

6. Click the Save button.

The template is available for creating profiles for Windows Mobile devices. It is displayed in the

Profile template view.

17.4 Create profiles for Windows Mobile devices

1. In the web console, go to Profiles, and click Windows Mobile.

The Profiles view is displayed.

2. Click the Create profile button.

The Select profile template view is displayed.

3. Select the template to be used for the profile and click Next.

The Edit profile view is displayed.

4. Enter a Name and a Version for the new profile.

5. Under Operating systems, select the operating system the profile should apply to.

6. In the profile settings displayed, click on the individual settings and enter any required information. Under Send settings, select true or false and click Apply.

Note: Make sure that you click Apply for each setting. Otherwise your settings will be lost.

7. After you have made your changes, click the Save button.

The profile is available for transfer. It is displayed in the Profiles view.

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17.5 Placeholders for profiles

Generic profiles may contain placeholders which are replaced by user data at the time of task execution. The following placeholders can be used in profiles:

ActiveDirectory placeholders:

■ %_EMAILADDRESS_%

■ %_USERNAME_%

Device property placeholder:

%_DEVPROP(property-name)_%

This placeholder can for example be used to specify the IMEI of the device: %_DEVPROP(IMEI)_%

17.6 Transfer iOS, Android or Windows Mobile profiles

1. In the web console menu bar, go to Profiles and click the required mobile device type: Apple

iOS, Android or Windows Mobile.

The Profiles view for the mobile device type selected is displayed.

2. Click the Transfer button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to transfer the profile to.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for transferring the profile.

4. After you have made your selection, click Next.

The Select profile view is displayed.

5. Select the profile you want to transfer and click Next.

The Set execution date view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Click the Finish button.

The Task view is shown.

The profile is transferred to the selected device(s) at the specified date and time.

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17.7 Transfer Windows Phone 8 profiles

1. In the web console menu bar, go to Profiles and click Windows Phone 8.

The Profiles view for Windows Phone 8 is displayed.

2. Click the Transfer button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to transfer the profile to.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for transferring the profile.

4. After you have made your selection, click Next.

The Select profile view is displayed.

5. Select the profile you want to transfer and click Next.

The Confirm view is displayed.

6. Click the Finish button.

The profile is transferred to the selected device(s) during the next synchronization process.

17.8 Download iOS, Android and Windows Phone 8 profiles from the web console

You can download iOS, Android and Windows Phone 8 profiles that you have configured in the web console. This is for example useful if you need to pass the defined settings on to Sophos

Support.

1. In the web console menu bar, go to Profiles and click the required mobile device type: Apple

iOS, Android or Windows Phone 8.

The Profiles view for the mobile device type selected is displayed.

2. Click the Name of the required profile.

The Show profile view is displayed.

3. Click the Download button.

A download dialog is displayed.

4. Download the profile to a location of your choice.

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Sophos Mobile Control iOS profiles are saved as .mobileconfig files (Plist), Android profiles as .smcprofile files (xml format) and Windows Phone 8 profiles as .windowsphoneconfig files.

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18 Work with task bundles

By using task bundles you can bundle several tasks for mobile devices in one transaction. So you can bundle all tasks necessary to have a device fully registered and running:

■ Provision the device.

■ Apply required policies.

■ Install required applications (for example managed apps for Apple iOS devices).

You can also include wipe commands in task bundles to automatically wipe non-compliant (for example jailbroken or rooted) devices. For further information, see

Configure compliance rules

(section 12).

18.1 Create task bundles

1. In the web console menu bar, click Task bundles.

The Task bundles view is displayed.

2. Click the Create task bundle button.

The Edit task bundle view is displayed.

3. Enter a Name and a Version for the new task bundle.

4. Under Operating systems, select the operating systems the new task bundle applies to.

5. Under Tasks, click the Create task button.

The Select type view is displayed.

6. Select the task type and click Next.

The next view depends on the task type you have selected. For example, if you have selected the type Install a software package, the Select package view is displayed.

7. Follow the wizard steps to add the required task.

8. Repeat this procedure to add further tasks. When adding new tasks you can specify your own meaningful task names. These task names are shown during installation in the Self Service

Portal. You can set the order for installation for selected tasks by using the sort arrows on the right-hand side of the Tasks list.

9. After you have added all required tasks to the task bundle, click the Save button in the Edit

task bundle view.

The task bundle is available for transfer. It is displayed in the Task bundles view.

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18.2 Duplicate task bundles

Since creating a task bundle can be time-consuming, you can duplicate finished task bundles. This function is helpful, if several extensive task bundles with similar tasks are required. Then only a few tasks need to be deleted or added.

Note: You can only duplicate task bundles, if they are not edited at the same time. Copies are named “Copy of ” plus the name of the original. You can rename the bundles according to your requirements.

1. In the web console menu bar, click Task bundles.

The Task bundles view is displayed.

2. Go to the task bundle you want to duplicate and click the Show magnifier icon.

The Show task bundle view is displayed.

3. Click the Duplicate this task bundle button.

The task bundle is duplicated and shown in the Task bundles view. You can now edit the duplicated task bundle as required. To edit the task bundle, click the Edit pencil icon next to it.

18.3 Transfer task bundles

1. In the web console menu bar, click Task bundles.

The Task bundles view is displayed.

2. Click the Transfer button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to transfer the task bundle to.

Click the Group selection button, to open the Group selection view and select one or several device groups for transferring the task bundle.

4. After you have made your selection, click Next.

The Select task bundle view is displayed.

5. Select the task bundle to be transferred and click Next.

The Set execution date view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Click the Finish button.

The Task view is shown.

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The task bundle is transferred to the selected device(s) at the specified date and time.

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19 Work with command bundles

By using command bundles, you can bundle various commands to configure many different functions with only one transfer. This is especially helpful, if many devices are to be configured the same way.

Note: Command bundles are only available for Android and Windows Mobile devices.

Note: This function may not be available for you, depending on your personal settings. For further

information, see Configure personal settings

(section 9).

Note: Improperly used commands may lock or even damage devices. Therefore only expert users should use this function. We highly recommend that you test the commands on a single device before you distribute them.

19.1 Create command bundles

Prerequisite: The Command bundle function is enabled in your personal settings.

1. In the web console menu bar, click Command bundles.

The Command bundles view is displayed.

2. Click the Create bundle button.

The Edit command bundle view is displayed.

3. Enter a Name and a Version for the new command bundle. These two fields are mandatory.

4. Under Operating systems, select the compatible operating systems for the new command bundle.

5. Under Commands, click the Create command button.

The Select command view is displayed.

Note: Standard commands are supported on all available platforms. Other commands are only supported on specific platforms. The columns AND (Android) and WM6 (Windows

Mobile) next to the commands indicate for which platform(s) the commands are available. If you select various platforms and add a platform-specific command, devices that do not support the specific function refuse the command.

6. Select the command you want to add and click Next.

The Edit command view is displayed.

7. Enter the required parameters for the command and click the Apply button.

The Edit command bundle view is displayed. The new command is shown under Commands.

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8. Add further commands as required. You can set the order for installation for selected commands by using the sort arrows on the right-hand side of the Commands list.

9. After you have added all required commands click the Save button.

The command bundle is available for transfer. It is displayed in the Command bundles view.

19.1.1 Parameters for the setConfiguration command

With the command setConfiguration, you set values in the configuration of the Sophos Mobile

Control Client. The command offers the following parameters:

Parameter

AdminSMS

ImsiChange

NotifyDelay

MaxSyncGap

Description Value type

Administrator

SMS phone number for

IMSI change.

String

Delay for the check for IMSI change in seconds (-1: off,

>=0: on).

Number

Automatic sync interval in minutes (0: off)

Number

Value range

-1 - 1800

Default

-1

0 -

2147483647

Windows

Mobile

Android

19.2 Duplicate command bundles

Since creating a command bundle can be time-consuming, you can duplicate finished command bundles. This function is helpful, if several extensive command bundles with similar commands are required. Then only few commands need to be deleted or added.

Note: You can only duplicate command bundles that are not being edited. Copies are named

“Copy of ” plus the name of the original. You can rename the bundles according to your requirements.

Prerequisite: The Command bundles function is enabled in your personal settings.

1. In the web console menu bar, click Command bundles.

The Command bundles view is displayed.

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2. Go to the command bundle you want to duplicate and click on its Name.

The Show command bundle view is displayed.

3. Click the Duplicate this bundle button.

The command bundle is duplicated and shown in the Command bundles view. You can now edit the duplicated command bundle as required. To edit the command bundle, click the Edit pencil icon displayed next to it.

19.3 Transfer command bundles

Prerequisite: The Command bundle function is enabled in your personal settings.

1. In the web console menu bar, click Command bundles.

The Command bundles view is displayed.

2. Click the Transfer button.

The Select device(s) view is displayed.

3. In this view, you can:

■

Select individual devices you want to transfer the command bundle to.

Click the Group selection button, to open the Select device group(s) view and select one or several device groups for transferring the command bundle.

4. After you have made your selection, click Next.

The Select command bundle view is displayed.

5. Select the command bundle to be transferred and click Next.

The Set execution date view is displayed.

6. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

7. Click the Finish button.

The Task view is shown

The command bundle is transferred to the selected device(s) at the specified date and time.

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20 Configure Self Service Portal use for end users

With the Self Service Portal you can reduce IT efforts by allowing end users to register their own devices and carry out other tasks without having to contact the helpdesk. The use of the Self Service

Portal is supported for the following platforms:

■ Android

■ Apple iOS

■ Windows Mobile

■ Windows Phone 8

For further information on the Self Service Portal and how to use it, refer to the Sophos Mobile

Control user guides for Android, Apple iOS, Windows Phone 8 and Windows Mobile.

In the web console, you can configure settings for the use of the Self Service Portal, for example for which platforms registration through the Self Service Portal should be active or which functions should be available in the Self Service Portal. You can also manage the users of the Self Service

Portal.

20.1 Create Self Service Portal groups with internal user management

Self Service Portal configurations are applied to groups of Self Service Portal users. With internal user management, you can create Self Service Portal groups and assign users to them. For further information on user management, see

Manage Self Service Portal users (section 20.3).

Note: Internal user management is only available for a customer, if it has been activated by the super administrator. For further information, see the Sophos Mobile Control super administrator

guide. This does not apply to Sophos Mobile Control as a Service. Super administrators are not supported in Sophos Mobile Control as a Service. For information on how to define the user management methods for Sophos Mobile Control as a Service, see

Configure Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

To create a Self Service Portal group:

1. In the web console menu bar, click Users.

The Show users view is displayed.

2. Click the Show groups button.

The Show groups view is displayed.

3. Click the Create user group button.

The Edit group view is displayed.

4. In the Name field, enter a name for the new Self Service Portal user group.

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5. Click the Save button.

The new Self Service Portal user group is displayed in the Show groups view. When you create new users, you can assign them to the group. When you define Self Service Portal settings, you can select the group to assign the settings to it.

20.2 Configure Self Service Portal settings

1. In the web console menu bar, go to Settings and click Self Service Portal.

The Self Service Portal view is displayed.

2. In the Configuration tab, configure the following settings: a) In the Maximum number of devices field, select the maximum number of devices a user can register through the Self Service Portal. By defining a maximum number here, available licenses will not be exceeded.

b) Under Available functionality, select the functions that should be available for users in the

Self Service Portal. For example, you may want to disable the wipe function as a lost phone is a major compliance risk and may require additional actions with helpdesk assistance. The functions supported vary according to mobile device type (platform). For a matrix of the features supported for individual device types, refer to the Sophos Mobile Control technical

guide. You can select the following functions:

■ Locate device

With this function users can locate iOS, Android or Windows Phone 8 devices if they are lost or stolen.

■ Lock device

With this function users can lock their devices if they are lost or stolen.

■ Reconfigure device

With this function users can reconfigure their devices, if Sophos Mobile Control has been removed from the device, but the device is still registered.

■ Show compliance violations

With this function users can view the compliance violations for all devices registered for them in the Self Service Portal.

■ Refresh data

With this function users can manually synchronize their devices with the Sophos Mobile

Control Server. This is useful, for example if the device has been switched off for a longer period of time and therefore has not been synchronized with the server. In this case, the device may be non-compliant (depending on the compliance settings configured) and needs to be synchronized with the server to make it compliant again.

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■ Reset password

With this function users can reset their unlock screen password. For Android devices, a new password is set. The device can only be unlocked with the new password. For iOS, the password is completely deleted. The user has to set a new password within 60 minutes.

■ Wipe device

With this function users can reset their registered devices to their factory settings if devices are lost or stolen. All data on the device is deleted.

■ Decomission device

With this function users can decomission devices that they no longer use. This is useful, for example if the number of devices users can register through the Self Service Portal is limited.

■ Delete unmanaged device

With this function users can delete decommissioned devices. This is for example useful to free up licenses.

■ Activate Sophos Mobile Control app

With this function users of Apple iOS and Windows Phone 8 devices can activate the

Sophos Mobile Control app on their devices after installation.

Note: This is a necessary step for setting up Sophos Mobile Control on Apple iOS and

Windows Phone 8 devices. To ensure that activation works, the app has to be opened once before on the device. The activation process is different for iOS and Windows

Phone 8 devices. For iOS, a push message with credentials is sent. The Sophos Mobile

Control app can process this push message. For Windows Phone 8, an email with credentials and a configuration link is sent. Select this function to enable users of iOS and Windows Phone 8 devices to register and provision their devices through the Self

Service Portal.

■ Reset app protection password

With this function users can reset their app protection password on Android devices.

The app password protects defined apps and has to be entered each time users start these apps. The password will be deleted and they have to set a new one.

■ Reset Mobile Encryption app password

With this function users can reset their Sophos Mobile Encryption app protection password on iOS devices. The Sophos Mobile Encryption app password has to be entered each time users start the app. The password will be deleted and they have to set a new one.

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3. Go to the Agreement tab and configure the following: a) Under Agreement text, you can configure a mobile policy, disclaimer or agreement text that is displayed as a first step when end users register their devices. Users have to confirm that they have read this text to be able to continue.

Simple HTML formatting tags are supported for the text. The text will be displayed in the relevant browser accordingly.

b) Under Post install text, you can configure a text to be displayed after the automatic installation steps in the Self Service Portal to give the user guidance for the next required steps, for example configuring the server in the iOS app or configuring the Android mail client.

Simple HTML formatting tags are supported for the text. The text will be displayed in the relevant browser accordingly.

4. Go to the Group settings tab. In this tab, you configure the group settings, for example the device groups that SSP-registered devices will be added to and the task bundle that will be deployed on the devices.

If you use external user management, you can assign phones to groups and profiles based on external directory group membership.

Note: External user management has to be configured for the relevant customer in customer management. For information on how to configure external user management for a customer, refer to the Sophos Mobile Control super administrator guide. This does not apply to Sophos

Mobile Control as a Service. For information on how to define the user management methods for Sophos Mobile Control as a Service, see

Configure Self Service Portal user management for

Sophos Mobile Control as a Service (section 20.3.1).

a) Under Group settings, click the Add button.

The Edit group settings view is displayed.

b) Enter a Name for the Self Service Portal configuration group.

c) In the Directory group field, enter the Self Service Portal Group you have defined in the internal user management or the external user management group with the full LDAP path or with wildcards. You can use an asterisk (*) as the first, the last or the only sign in this field to specify several groups. For example: Enter Dev* to specify all group names that start with "Dev". Enter * to specify all available groups.

d) Under Platform select the platforms that should be available in the Self Service Portal.

e) Under Add to device group, select the group the device should be added to.

Note: In the web console, a Default device group is available. If you have not defined your own device groups yet, you can add devices to this group. For further information, see

Create device groups

(section 14.1).

f) Under Enrollment package, select the task bundles to be executed.

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Note: You must create the task bundle in the web console first. If you have not created a task bundle yet, update the Self Service Portal settings afterwards. For further information

on how to create a task bundle, see Work with task bundles (section 18). For further

information on the requirements for a task bundle that is to be used for provisioning through the Self Service Portal, see the Sophos Mobile Control startup guide or the Sophos Mobile

Control as a Service startup guide.

g) Click the Apply button.

5. Go to the Welcome email tab. In this tab, you configure the welcome email to be sent to Self

Service Portal users to inform them about their logon credentials.

Note: This mail is only sent for Self Service Portal users managed by internal user management,

see Manage Self Service Portal users

(section 20.3).

6. In the Originator field, enter the email sender address. In the Subject field, enter an email subject, for example "Welcome to the Sophos Mobile Control Self Service Portal".

7. In the text field, predefine the email content. The following placeholders are available and will be replaced by the corresponding values in the email:

■

_RESET_TOKEN_LINK_

_LOGINNAME_

_FIRSTNAME_

_LASTNAME_

_CUSTOMERNAME_

Use the placeholder _RESET_TOKEN_LINK_ to include a link for generating a password for the user. This link is required for providing the user with a password.

8. Click the Save button.

Note: As a super administrator, you can also define the default customer for the login of end users at the Self Service Portal. For further information, refer to the Sophos Mobile Control super

administrator guide. Note that this does not apply to Sophos Mobile Control as a Service. Super administrators are not supported in Sophos Mobile Control as a Service.

20.3 Manage Self Service Portal users

Sophos Mobile Control offers different methods for managing Self Service Portal users:

■ Internal user management

With internal user management you can create users by adding them manually in the web console or by importing them in a .csv file.

■ External user management

With external user management you can assign devices to groups and profiles based on external directory membership.

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Note: The method used is customer-specific and is defined when the customer is created. For further information on how to define the method and on external user management, see the Sophos

Mobile Control super administrator guide.

This does not apply to Sophos Mobile Control as a Service. Super administrators are not supported in Sophos Mobile Control as a Service. For information on how to define the user management methods for Sophos Mobile Control as a Service, see

Configure Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

20.3.1 Configure Self Service Portal user management for Sophos Mobile Control as a Service

Note: This section only applies to Sophos Mobile Control as a Service. If you use Sophos Mobile

Control as an on-premise installation, the user management for Self Service Portal users is configured by the super administrator for each customer. For further information, see the Sophos

Mobile Control super administrator guide.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. Go to the User setup tab. In this tab, select the data source for the Self Service Portal (SSP) users to be managed by Sophos Mobile Control:

■

None. No SSP and user-specific profiles available.

Select Internal directory to use internal user management for users of the Sophos Mobile

Control Self Service Portal. For further information, see the Sophos Mobile Control

administrator guide.

Select External directory to use external user management for users of the Sophos Mobile

Control Self Service Portal.

Click Configure external directory to specify the server details, see Configure external directory connection for Active Directory for Sophos Mobile Control as a Service (section

20.3.1.1) or

Configure external directory connection for Novell eDirectory for Sophos Mobile

Control as a Service (section 20.3.1.2).

3. Click the Save button.

If you have selected Internal directory or External directory, the selected option and the option

None. No SSP and user-specific profiles available are displayed in the User setup tab. If you want to change your selection afterwards, select None. No SSP and user-specific profiles

available first to make all options available.

Note: The user management configuration cannot be changed as long as there are any devices linked to the directory. If you try to change the configuration while devices are still connected, an error message is displayed.

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20.3.1.1 Configure external directory connection for Active Directory for Sophos Mobile Control as a Service

Note: This section only applies to Sophos Mobile Control as a Service. If you use Sophos Mobile

Control as an on-premise installation, the user management for Self Service Portal users is configured by the super administrator per customer. For further information, see the Sophos

Mobile Control super administrator guide.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. In the User setup tab, select External directory to use external user management for users of the Sophos Mobile Control Self Service Portal.

3. Click Configure external directory to specify the directory server details.

The Directory server details view is displayed.

4. In this view, enter the following: a) In the Primary URL field, enter the URL of the server. You can enter the server IP or the server name. Select SSL to use SSL for the server connection.

b) In the Backup URL field, enter the URL of the backup server. You can enter the server IP or the server name. Select SSL to use SSL for the server connection.

c) In the User field, enter a user who has reading rights for the server. You need to enter the user with the relevant domain. Supported formats are: <domain>\<user name> or <user name>@<domain>.<domain code>.

d) In the Password field, enter the password for the user.

Click Next.

The Searchbase view is displayed.

5. Select the searchbase. The searchbase defines where to search for the user/group that tries to log in to the Self Service Portal. Click Next.

The Search Fields view is displayed.

6. In this step, you define which fields are to be used for resolving the placeholders

%_USERNAME_% and %_EMAILADDRESS_% in profiles. Select the required fields from the User name and Email dropdown lists.

Note: The fields listed are the LDAP fields defined for the user you have specified. For example:

If no email adress is defined for this user, the mail field is not listed. You can enter field names manually.

Click Next.

The LDAP SSP Configuration view is displayed.

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7. In the SSP group field, enter the name of the group that is to be allowed to log on at the Self

Service Portal. This group has to be defined on the LDAP server. After you have entered the group, click the Resolve group button to resolve the group name into a complete Distinguished

Name (DN).

8. Click the Finish button.

The System setup view is displayed again.

9. Click the Save button to save your changes.

20.3.1.2 Configure external directory connection for Novell eDirectory for Sophos Mobile Control as a Service

Note: This section only applies to Sophos Mobile Control as a Service. If you use Sophos Mobile

Control as an on-premise installation, the user management for Self Service Portal users is configured by the super administrator per customer. For further information, see the Sophos

Mobile Control super administrator guide.

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. In the User setup tab, select External directory to use external user management for users of the Sophos Mobile Control Self Service Portal.

3. Click Configure external directory to specify the server details.

The Directory server details view is displayed.

4. In this view, enter the following: a) In the Primary URL field, enter the URL of the server. You can enter the server IP or the server name. Select SSL for the server connection.

b) In the Backup URL field, enter the URL of the backup server. You can enter the server IP or the server name. Select SSL to use SSL for the server connection.

c) In the User field, enter a user who has reading rights for the server. You need to enter the user with the relevant domain.

d) In the Password field, enter the password for the user.

Click Next.

The Searchbase view is displayed.

5. Leave the Searchbase view empty and click Next.

The Search Fields view is displayed.

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6. In this step, you define which LDAP fields are to be used for resolving the placeholders

%_USERNAME_% and %_EMAILADDRESS_% in profiles. Select the required fields from the User name and Email dropdown lists.

Usually "uid" and "mail" are used.

Click Next.

The LDAP SSP Configuration view is displayed.

7. In the SSP group field, enter the name of the group that is to be allowed to log on at the Self

Service Portal. This group has to be defined on the server. After you have entered the group, click the Resolve group button to resolve the group name into a complete Distinguished Name

(DN).

8. Click the Finish button.

The User Setup view is displayed again.

9. Click the Save button to save your changes.

20.3.2 Create Self Service Portal users with internal user management

Prerequisite: Internal user management has been enabled for the customer you are logged in to.

For on-premise installations this is done in customer management by the super administrator.

For further information, see the Sophos Mobile Control super administrator guide.

Configure Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

1. In the web console menu bar, click Users.

The Show users view is displayed.

2. Click the Create user button.

The Edit user view is displayed.

3. In the Edit user view, specify the following settings: a) Make sure that the Send welcome mail field is selected. This field is shown, if you have configured a welcome mail in the Welcome email tab in Settings under Self Service Portal,

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see Configure Self Service Portal settings (section 20.2). If the field is not shown, configure a

welcome mail first. The welcome mail has to include all required login credential information.

b) User name c) Last name d) First name e) Email f) Phone number (optional) g) Groups (optional)

4. Click the Save button.

The new Self Service Portal user is displayed in the Show users view. A welcome email is sent to the new user.

From the Show users view, you can view the user details, edit them and delete users.

20.3.3 Import Self Service Portal users with internal user management

With internal user management, you can add new Self Service Portal users by importing a .csv file with up to 300 users.

A sample file with the correct column names and column order is available for download from the import page.

Note: Use a text editor for editing the .csv file. If you use Microsoft Excel, values entered may not be resolved correctly. Make sure that you save the file with the extension .csv.

Prerequisite: Internal user management has been enabled for the customer you are logged in to.

For further information, see the Sophos Mobile Control super administrator guide.

Configure Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

1. In the web console menu bar, click Users.

The Show users view is displayed.

2. Click the Import users button.

The Import users view is displayed.

If you do not have a .csv file with users yet, you can download a sample file now and use it for creating your import file.

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3. Make sure that the Send welcome mails field is selected. This field is shown, if you have configured a welcome mail in the Welcome email tab in Settings under Self Service Portal,

see Configure Self Service Portal settings

(section 20.2). If the field is not shown, configure a welcome mail first. The welcome mail has to include all required login credential information.

4. Select the .csv file you want to import and click Upload file.

The entries in the.csv file are checked for errors and displayed on the import page.

Note: If there are any errors in the .csv file, it cannot be imported. An error message is displayed next to the relevant entries. Edit the .csv file accordingly and try again.

5. If all entries are correct, click the Finish button.

The users are imported and displayed in the Show users view.

From the Show users view, you can view the user details, edit them and delete users.

20.3.4 Use the user filter

By using filters you can restrict the number of items shown in lists according to defined criteria.

With the user filter, you can filter the user list in the internal user management.

Note: The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

1. In the web console menu bar, click Users.

The Show users view is displayed.

2. Click the Filter inactive. button (magnifier icon) in the web console header.

The User filter dialog is displayed with the status Filter is not active.

3. In the User filter dialog, you can select the following filter options:

Option

Name

Email address

Description

Filter according to user name.

Filter according to email address.

4. After you have selected the required criteria, click Filter.

The filter is activated and the list of devices is reloaded. The magnifier icon in the web console header changes its color from blue to pink to indicate that the filter is active. A Reset button is available in the header for resetting the filter. The status of the user filter in the User filter dialog changes to Filter is active!

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21 Administer devices in the Inventory

The Inventory is the central module for administering devices. With the Inventory, you can keep track of all registered devices and device groups and carry out a number of administrative tasks.

After adding devices to Sophos Mobile Control you can for example:

■ View and edit device details.

■ Allow or disallow email access for devices.

■ Lock or unlock devices remotely.

■ Reset the passcodes/passwords of devices.

■ Wipe the device remotely in case of loss or theft.

■ Decommission devices (Android and iOS).

■ Delete devices.

21.1 View devices

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Go to the required device and click on its name.

The Show device view is displayed for the selected device.

21.1.1 The Show device view

In the Show device view, all relevant information for an individual device is displayed. At the top of the view, you can see the most important device information at a glance:

■ Status (Managed or Not Managed)

■ Compliant (Yes or No)

■ Operating system

■ Email access (Yes or No)

■ Last synchronization

■ For iOS and Windows Phone 8 devices, the Last app synchronization is shown.

■ Owner (Company device or Employee device)

■ Name

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■ Description

■ User

If the device has an LDAP connection to an external user directory, the corresponding user name is shown here.

■ Email address

■ Device group

■ Device ID

In addition, the Show device view shows detailed device information in the following tabs. The tabs and information shown depend on the mobile device type (platform).

■ Installed profiles (iOS, Android and Windows Phone 8)

Shows the profiles installed on devices.

Note: For Android devices, profiles are displayed as of Sophos Mobile Control client version

3.0.

In this tab, an Install profile button is available. With this button you can install profiles on the device. You can also remove profiles from the device by clicking the Delete icon next to the relevant profile.

This tab also lists provisioning profiles.

■ Device properties

Shows device properties, for example properties for model, model name, OS version. For

Android devices, rooted smartphones are detected and the relevant property is shown. For iOS devices, jailbroken smartphones are detected and the relevant property is shown.

■ Custom properties

Shows the custom properties. These are properties you can create yourself. Custom properties can for example be used in placeholders if no Active Directory connection is available. When you edit a device, you can also add user-specific information here.

■ Internal properties

Shows internal device properties, for example ActiveSync traffic allowed, IMEI.

■ Compliance violations

This tab is only displayed for non-compliant devices. It shows the compliance violations of the device. Click the Show (magnifier) icon next to a compliance violation to view the violation

History.

You can update the compliance information shown for the device from the Compliance

violations tab. Click the Edit icon in the Compliance violations tab or the Add new action icon in the History view to display the Add action dialog. In this dialog, you can enter

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■ Installed Software (iOS, Android and Windows Mobile)

Shows the software installed on the device.

For iOS devices, the Managed column in the Installed software tab indicates managed apps.

Managed apps are a new functionality introduced with iOS 5.0. With Sophos Mobile Control you can push such apps to iOS devices and also silently remove them.

Note: Sophos Mobile Control supports the managed apps functionality as of iOS 5.1.

For Android devices, Sophos Mobile Control differentiates between system apps and apps that the user has installed on the device.

For Android devices, the data size used by the individual apps on the device is shown.

For iOS devices, the space used by an app after installation is shown. In addition any additional space that may be required is shown. This additional space may be required for downloads, configurations, settings and so on.

In this tab, an Install app button is available in the upper corner on the left. With this button you can install software on the device. You can also remove managed apps from iOS devices by clicking the Delete icon next to the relevant app.

■ System software (Android)

Shows Android system software on the device.

Note: System software cannot be removed from the device.

■ Certificates (iOS and Windows Phone 8)

Shows the certificates in use on the device.

■ Scan results (Android)

This tab is only available, if the Sophos Mobile Security functionality is available for the customer you are logged in to. It shows the results of the last Sophos Mobile Security scan performed on the device. Sophos Mobile Security is a security app for Android phones and tablets that protects devices from malicious apps and assists end users in detecting apps permissions that could be a security risk. The app can be managed from the Sophos Mobile Control web console. For

further information, see Managing Sophos Mobile Security from Sophos Mobile Control

(section

27).

From the Show device view, you can directly switch to the Edit device view. To edit the device you are viewing, click the Edit button.

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21.2 Use filters in the Inventory

By using filters you can restrict the number of items shown in lists according to defined criteria.

To apply a filter, click the Filter button (magnifier icon) in the web console header. The filter is opened and you can specify the filter criteria you want to apply.

In the Inventory, you can use the following filters:

■ Device filters

■ Device group filters

21.2.1 Use the device filter

With the device filter, you can filter device lists.

Note: The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

To use the device filter:

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Filter inactive. button (magnifier icon) in the web console header.

The Device filter dialog is displayed with the status Filter is not active.

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3. In the Device filter dialog, you can select the following filter options:

Option

Name

IMEI

Phone number

Managed

Compliant

Owner

Device wiped

Exchange Active Sync

Package

Device group

Operating System

Device property

Description

Filter according to device name. You can enter a device name or part of a device name.

Filter according to IMEI.

Filter according to phone number.

Select Yes to only show provisioned devices. Select No to only show devices that have not been provisioned.

Select Yes to only show compliant devices. Select No to only show non-compliant devices.

Filter according to ownership. Select Corporate device or Private device.

Select Wiped to show all wiped devices. Select Not wiped to show all non-wiped devices.

Select Allowed to show all devices for which email access is allowed. Select

Not allowed to show all devices for which email access is not allowed.

Note: Managing access to corporate email is not supported in Sophos

Mobile Control as a Service. If you use Sophos Mobile Control as a

Service, the Exchange Active Sync field is not available.

Filter according to software package. In the fields Name, Identifier and

Version, enter the details for the relevant software package. In the dropdown list, select installed to show all devices with the package installed. Select not installed to show all devices on which the package is not installed.

Filter according to device group devices are assigned to.

Filter according to operating system. Here you can deselect devices equipped with a specific operating system.

Filter according to a specific device property. Enter the Name and the

Value of the device property.

4. After you have selected the required criteria, click filter.

The filter is activated and the list of devices is reloaded. The magnifier icon in the web console header changes its color from blue to pink to indicate that the filter is active. A Reset button is available in the header for resetting the filter. The status of the device filter in the Device filter dialog changes to Filter is active!

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Note: Remember to reset filters manually when they are no longer needed. Otherwise lists or reports may not include the results you expect.

21.2.2 Use the device group filter

With the device group filter, you can restrict the items displayed in the device group lists.

Note: The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

To use the device group filter:

1. In the web console menu bar, go to Inventory and click Device groups.

The Device groups view is displayed.

2. Click the Filter inactive. button (magnifier icon) in the web console header.

The Group filter dialog is displayed with the status Filter is not active.

3. Enter the Name of the device group and click filter.

The filter is activated and the list of device groups is reloaded. The magnifier icon in the web console header changes its color from blue to pink to indicate that the filter is active. A Reset button is available in the header for resetting the filter. The status of the device group filter in the

Group filter dialog changes to Filter is active!

Note: Remember to reset filters manually when they are no longer needed. Otherwise lists or reports may not include the results you expect.

21.3 Edit devices

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Go to the required device and click the Edit icon.

The Edit device view is displayed for the selected device.

3. Make the necessary changes (for example install or remove software in the Installed software tab) and click the Save button.

Your changes are applied to the edited device.

Note: Property changes only become valid after you have clicked Save. If you do not save the changes you have made, they do not have any effect.

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21.3.1 Assign a user to a device

You can assign users managed with internal user management to devices. If you use external user management, you can assign a user from an external directory to a device.

Note: The user management method used is customer-specific and is defined when the customer is created. For further information, see the Sophos Mobile Control super administrator guide.

Configure Self Service Portal user management for Sophos Mobile Control as a Service

(section 20.3.1).

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Go to the required device and click the Edit icon.

The Edit device view is displayed for the selected device.

3. Click the Actions button and then click Assign user.

The Enter user search parameters view is displayed.

4. In the fields Common Name (CN) and/or Email address, enter a search parameter, for example the user name or part of it.

The Select data set view is displayed.

5. Select the required user and click Next.

The Select detail fields to use view is displayed.

6. Select the required Email address and the User name and click the Apply button.

The Edit device view is displayed again.

7. Click the Save button.

Note: The device is shown in the Self Service Portal for the relevant user.

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21.3.2 Define custom properties for devices

You can define custom properties, for example system processes, for individual devices when you create a device from a template or edit a device.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Go to the required device and click the Edit icon.

The Edit device view is displayed for the selected device.

3. Go to the Custom properties tab and click the Create property button.

The Edit property view is displayed.

4. Enter a Name and a Value for the new custom property.

For example, for system processes:

■ Name: SystemProcess2

■ Value: Internet;10008d39,BrowserNG.exe

For system processes the Name is always "SystemProcess" followed by an index starting at "0".

Spaces are not allowed. When you create another process, use the subsequent index, for example

"SystemProcess1", "SystemProcess2".

The syntax for Value is: <display name>;<UID of the process>,<name of the process>.

You can also combine multiple processes, for example: <display name>;<UID of the process>,<name of the process>;<UID of the process>,<name of the process>.

5. Click the Apply button.

The new property is displayed in the Edit device view in the Custom properties tab.

6. Click the Save button.

21.4 Decommission devices

You can decommission managed Android and Apple iOS devices that will no longer be used, for example if a user gets a new device. This is useful, for example if you have limited the number of devices a user can register through the Self Service Portal.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

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2. Go to the required device and click the Edit icon.

The Edit device view is displayed for the selected device.

3. Click the Actions button and then click on Decommission.

A message is displayed prompting you to confirm that you want to decommission the device.

4. Click Yes.

The device is decommissioned. This results in the following:

Android devices:

■ The Sophos Mobile Control Client device administrator is disabled.

■ The server login data and all other data received are removed.

Apple iOS devices:

■ All profiles are removed.

■ All managed apps are removed (from iOS 5.1).

■ The Sophos Mobile Control iOS client app is removed, if it was installed through managed apps (from iOS 5.1).

■ All certificates received through Mobile Device Management are removed.

21.5 Device groups

Device groups are used to categorize devices. You assign devices to device groups when you add them to Sophos Mobile Control device management manually or by import. You can change the device group for a device by editing it. A device always belongs to exactly one device group. We recommend that you put devices into groups. This helps you to manage them efficiently as you can carry out tasks on a group rather than on individual devices.

Note: We recommend that you only group devices with the same operating system. This makes it easier to use groups for installations and other operating system specific tasks.

For information on how to create device groups, see Create device groups (section 14.1).

Note: If you delete a device group, the group's members are moved to another group that needs to be specified. If there is no other group left to move the devices to, the group cannot be deleted.

Before a group is deleted a warning message is displayed.

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22 Monitor tasks in the web console

You can monitor all existing tasks for devices in the web console:

■ The Task view shows all unfinished and failed tasks as well as the finished tasks of the last few days. The Task view is refreshed automatically, so you can watch the states of the tasks evolve.

■ The Task details shows general information on a task from the Task view or the Task archive.

■ The Task archive shows all tasks.

22.1 View unfinished, failed and latest finished tasks

1. In the web console menu bar, click Task view.

The Task view is displayed. The State column shows the task status, for example Completely

failed.

2. In the Refresh interval (in sec.) field, you can select how often the Task view is to be refreshed.

3. To view further details about a task, click the Show magnifier icon next to the required task.

The Task details view is displayed. Besides general information on the task (for example Device,

Package name and Creation date) it shows the states a specific task went through including timestamps and error codes. If there are commands to be executed by the device, an additional

Details button is available in the Task details view.

4. If available, click the Details button to view the command to be executed by the device.

The Commands view is displayed with the relevant commands. The commands sent to the device are part of the task. They are executed by the client. Results indicating the success or failure are transferred back to the server. If there was no error, the error code is “0”. If a command has failed, the error code is displayed. In most cases there is also a description of what may have caused the command to fail.

5. To return to the Task details view, click the Back button.

6. To manually retry failed tasks, click the Execute now button.

Note: This button is only available for failed tasks. You can only retry tasks that have not failed completely.

22.2 View task archive

1. In the web console menu bar, click Task view.

The Task view is displayed.

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2. Click the Task archive button.

The Task archive view is displayed. It shows all finished and failed tasks in the system.

3. In this view, you can:

■

Click the Reload button to refresh the Task archive view.

Select tasks and click the Delete selected button to delete them from the archive.

22.3 Use the task filter

By using filters you can restrict the number of items shown in lists according to defined criteria.

With the task filter, you can filter tasks displayed in both the task view and the task archive.

Note: The filter is not only valid for the function currently displayed, but for all functions where items of this type are listed.

To use the task filter:

1. In the Task view or the Task archive click the Filter inactive. button (magnifier icon) in the web console header.

The Task filter dialog is displayed with the status Filter is not active.

2. In the Task filter dialog, you can select the following filter options:

Option

Device

Package

Created by

State

Description

Filter according to device name.

Filter according to package name

Filter according to the name of the user who has created the tasks.

Filter according to task state. You can select:

■ Scheduled

■ In progress

■ Successful

■ Failed

Filter according to device group.

Group

3. After you have selected the required criteria, click filter.

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Note: Remember to reset filters manually when they are no longer needed. Otherwise lists or reports may not include the results you expect.

22.4 Task icons

In the Task view and the Task archive, icons are used to categorize the tasks shown. These icons have the following meaning:

Icon Description

Installation

Uninstallation

Process activation/deactivation

Explicit refresh of device data.

Text message to device.

Windows Mobile profile transfer iOS profile transfer

Command bundle transfer

Task bundle transfer

Bootstrap

Command transfer

22.5 Task states

The following table provides an overview on the task states indicated in the Task view and the

Task archive.

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Color icon State

Accepted

Retry

Started

In progress

Sending notification

Waiting for delivery

Notified

Exported

Result evaluation started

Result incomplete

Successful

Installed

Result evaluation failed

Task partly failed

Delayed

Failed (retry queued)

Task failed

Completely failed

Description

The task has been created.

The task will be retried later.

The task has been started.

The execution of the task is being prepared.

The client is being notified.

The server is waiting for a confirmation of the notification by the client.

The client has received the notification.

The client has received the package and/or the commands.

The client has answered and the evaluation of the result has been started.

The result evaluation showed that not all commands’ results have been received by now.

The package has been installed or the commands have been successfully executed.

Note: For the initial provisioning of the Sophos Mobile

Control client the task must finish with the state

“installed”.

The Sophos Mobile Control client has been installed successfully. The device is provisioned now.

The result evaluation could not be executed.

Not all commands of the task could be executed successfully.

The task will be restarted later.

The task has failed and will be retried later.

The task has failed and no further retries are queued.

The task has failed.

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23 Reports

The Sophos Mobile Control web console offers different types of reports:

■ Chart reports providing an overview on registered devices. You can display the chart reports in the web console by using the Reports function.

■ A number of device reports, app reports and compliance reports. You can create these reports as .xlsx files by using the Reports function.

■ Reports with detailed information on devices. You can create these reports from the Devices view in the Inventory by exporting device information.

■ A Traffic counter that shows the data traffic used for the current and the previous month in the web console.

Note: The Traffic counter is only available for Android and Windows Mobile devices.

23.1 Create chart reports on devices

You can create a graphical report on devices that shows statistical information on the registered devices for the relevant customer in pie charts.

1. In the web console menu bar, click Reports.

The report selection view is displayed.

2. Under Device reports, click Chart reports.

The Chart reports view is displayed. This view shows the following information in pie charts:

■ Compliant/non-compliant devices

■ Managed/non-managed devices

■ Company/employee devices

■ Devices by operating system type

■ Devices by operating system version per operating system type.

23.2 Create device, app and compliance reports

1. In the web console menu bar, click Reports.

The report selection view is displayed.

2. Under Device reports, App reports or Compliance reports, select the required report.

A file download dialog is displayed.

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3. Select a file location and click Save.

The report is saved in a .xlsx file at the selected location.

23.3 Export device information to a device report

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Create report (CSV file) button.

A file download dialog is displayed.

3. Select a file location and click Save.

The report is saved in a .csv file at the selected location.

Note: The report takes any filters currently set into consideration. If the report does not contain the expected results, check the current filters.

Note: The device report format is different from the device import spreadsheet format and contains significantly more information. An export can therefore only be imported after major adjustments.

For further information, see Import devices

(section 14.4).

23.4 View data traffic

Note: The Traffic counter is only available for Android and Windows Mobile devices.

In the Traffic counter, the data traffic for the current and previous month is shown. It gives a rough overview of all devices. When a device reaches the configured limit, the server sends a text message or a message box including a warning message.

Note: The Traffic counter does not restrict data traffic usage, even if the limit is reached. It only informs the user of the device.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Traffic counter button.

The Traffic counter view is displayed. It shows an overview of the data traffic of all registered devices for the current and previous month.

Note: In the Traffic counter view, several values are marked in red if traffic occurs. This provides a better overview on wanted and unwanted traffic. Therefore, WiFi traffic is never going to be marked in red. GSM traffic is only marked in red if the limit is exceeded. GSM roaming traffic is going to be marked in red as soon as any traffic occurs.

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3. To view the traffic counter details for a specific device, click on the device in the Traffic counter view.

The Show traffic counter details view is displayed. It shows device information and an annual survey for the selected device.

4. In this view, you can:

■ Select between different traffic types, to restrict the display accordingly:

■ Show Wi-Fi

■ Show GSM

■ Show GSM-Roaming

■

Click Update to refresh the display accordingly.

Under Annual survey, click on a month to display the data for the selected month.

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24 Back up devices

Note: Backup configuration is only available for Android and Windows Mobile devices. Backup configuration is not supported in Sophos Mobile Control as a Service.

You can configure backups for devices to back up text messages, bookmarks and user defined directory paths.

Note: This function may not be available for you, depending on your personal settings. For further

information, see Configure personal settings

(section 9).

Note: Backups are platform-specific.

24.1 Configure backup profiles

Prerequisite: The Backup function is enabled in your personal settings.

1. In the web console menu bar, click Backup.

The Backup profiles view is displayed.

2. Click the Create profile button.

The Edit backup profile view is displayed.

3. Enter a Name and a Version for the new backup profile.

4. Under Operating systems, select the operating system the backup profile applies to.

5. Under Schedule, select the weekdays and time for backup creation.

6. Select the components that should be included in the backup: a) Select SMS to include text messages.

b) Select Bookmarks of system browser to include bookmarks.

c) Under Paths to backup, click the Add Path button.

The Path view is displayed.

d) In the Path view, enter a path to be included in the backup, for example /files/. If required, select Recursive.

e) Under Files to backup (wildcards * possible), enter the files to be included in the backup and click Add.

The files are added in the text field below.

f) Click the Save button.

The path specified is shown under Paths to backup in the Edit backup profile view.

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7. Click the Save button.

The new backup profile is displayed under Backup profiles. You can now transfer it to devices or device groups.

24.2 Transfer backup profiles

To make sure that devices are backed up, you need to transfer the backup profiles created to devices or device groups.

Prerequisite: The Backup function is enabled in your personal settings.

1. In the web console menu bar, click Backup.

The Backup profiles view is displayed.

2. Click the Transfer button.

3. The next step depends on whether you want to transfer the configuration to individual devices or device groups:

■

If you want to transfer the configuration to individual devices, select the required ones in the Select device(s) view and click Next.

If you want to transfer the configuration to device groups, click the Group selection button, select the required device group(s) in the Group selection view and click Next.

The Choose backup profile view is displayed.

4. Select the backup profile you want to transfer and click Next.

The Set execution date view is displayed.

5. Specify a Scheduled date for the transfer of the backup profile.

6. Click the Finish button.

The backup profile is transferred to the selected device(s) or device group(s) at the scheduled date and time.

24.3 Restore data from backups

Prerequisite: The Backup function is enabled in your personal settings.

1. In the web console, go to Inventory and click Devices.

2. The Devices view is displayed.

3. Find the device for which you want to restore data from backup. Click its name or the Edit icon beside it.

The Show device/Edit device view is displayed.

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4. Click the Actions button and then click Restore data from backup.

The Set execution date view is displayed.

5. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

6. Click the Finish button.

The backed up data is restored on the selected device at the specified time.

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25 Send messages to devices

From the web console, you can send user-defined messages to managed devices. After an iOS device has been bootstrapped and the Sophos Mobile Control app is installed, APNs messages are sent. After an Android device has been set up, GCM push messages are sent.

You can send messages to individual devices or device groups.

25.1 Send messages to individual devices

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click the Edit icon next to the required device or click its name.

The Show device or Edit device view is displayed.

3. Click the Actions button and the click on Send message.

The Enter message view is displayed.

4. In the text field, enter the message you want to send. A character counter below the field counts from the number of available characters to 0. After 0 has been reached, you cannot enter any further characters.

5. Click the Finish button.

25.2 Send messages to device groups

1. In the web console menu bar, go to Inventory and click Device groups.

The Device groups view is displayed.

2. The next step depends on whether you want to send the message to all or only selected device groups:

■

To send a message to all device groups, click the Send Message button in the Device groups view.

To send a message to a specific device group, click on the name of the required group and click the Send Message button in the Show device group view.

The Enter message view is displayed.

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3. In the text field, enter the message you want to send. A character counter below the field counts from the number of available characters to 0. After 0 has been reached, you cannot enter any further characters. After you have entered the message, click Next.

The Set execution date view is displayed.

4. Under Scheduled date, select Now or specify a Date and Time for the execution of this task.

5. Click the Finish button.

The message is sent at the specified date and time.

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26 Licenses for managing Sophos Mobile Security and

Sophos Mobile Encryption

In order to manage the Sophos Mobile Security and Sophos Mobile Encryption apps from Sophos

Mobile Control, a valid license is required. After purchase you receive an SMC Advanced license key for activating your Sophos Mobile Security and Sophos Mobile Encryption licenses. How you activate the license in the web console depends on the Sophos Mobile Control variant in use

(on-premise installation or Software as a Service).

26.1 Activate licenses for on-premise installations

For on-premise Sophos Mobile Control installations, SMC Advanced licenses are managed by the super administrator in customer management. For further information, refer to the Sophos Mobile

Control super administrator guide.

26.2 Activate licenses for Software as a Service installations

1. In the web console menu bar, go to Settings and click System setup.

The System setup view is displayed.

2. In the License tab, enter the license key you have received from Sophos in the License key field and click Activate.

The SMC Advanced license for managing Sophos Mobile Security and Sophos Mobile Encryption apps is activated. The Active license key field shows the activated license key. The Number of

licenses field shows the number of available users. The Valid until field shows the license expiry date.

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27 Managing Sophos Mobile Security from Sophos Mobile

Control

Sophos Mobile Security is a security app for Android phones and tablets that protects devices from malicious apps and assists end users in detecting apps permissions that could be a security risk. Its web filtering capability allows you to filter websites by category and lets you block inappropriate content.

The Sophos Mobile Security management functionality is an optional Sophos Mobile Control module. In order to manage the Sophos Mobile Security app from Sophos Mobile Control, an

SMC Advanced license needs to be available and activated in the Sophos Mobile Control web console.

You can manage the Sophos Mobile Security app on managed devices from the Sophos Mobile

Control web console as follows:

■ You can configure settings for the Sophos Mobile Security app on all managed end user devices remotely and centrally in the web console.

■ You can make sure that the Sophos Mobile Security app is installed on end user devices and runs scans at defined intervals. You can define this as a compliance criterion.

■ You can trigger scans for specific devices.

■ You can view scan results for devices in the web console.

For further information on Sophos Mobile Security, see the Sophos Mobile Security help.

27.1 Configure antivirus settings for Sophos Mobile Security

Prerequisite: An SMC Advanced license is available.

Note: Default settings are preconfigured. While you are changing settings you can reset them to the default values any time by clicking the Restore default settings button.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Antivirus tab.

3. Under General, you can specify the following: a) In the Cloud scan mode field, define when Sophos Mobile Security should scan for the latest malware information. Select one of the following options to define when the app should use a cloud lookup:

■ Always

■ Not while roaming

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■ Wi-Fi only

With this setting you can control the data traffic of the app. If you set Cloud scan mode to

Wi-Fi only, the cloud lookup will only be performed when the device has a Wi-Fi connection.

If you set Cloud scan mode to Not while roaming, a cloud lookup will never be performed while the device is roaming in a foreign network.

b) In the Scheduled scan interval field, select how often scans are carried out.

c) Select Enable user to allow apps to enable users to allow apps although they have been identified as malware. The user can mark them as ignored. In subsequent scans, these apps will not be shown as threats.

4. Under Targets, you can select the following: a) Select Scan system apps to include system apps in scans.

System apps are not scanned by default as they are protected by the Android OS and cannot be removed by the user. But you can activate the scanning of system apps here.

b) Select Scan SD Card, USB, ... to scan all files on SD cards, USB and other external storage devices in addition to the default scanning of all installed apps on the device.

5. Under PUAs, you can select the following: a) Select Detect PUAs to scan for Potentially Unwanted Applications.

Potentially Unwanted Applications (PUAs) are apps that, while not malicious, are generally considered unsuitable for business networks. The major PUA classifications are Adware,

Dialer, System monitor, Remote administration tools and Hacking tools. But certain apps that can fall into the PUA category might be considered useful by some users.

If you select this option, Sophos Mobile Security will detect PUAs during scans and notify the end user accordingly.

b) Select Enable the user to allow PUAs to provide users the possibility of adding PUAs to a list of allowed apps.

6. Under Apps with low reputation, you can specify how to deal with these apps. Classification of apps is based on Sophos Live Protection data. Under Mode you can select the following: a) Select Allow to turn off scanning for low reputation apps.

b) Select Warn to display a warning on the device when a low reputation app is detected. Users can then choose how to deal with the app. They can add it to a list of allowed apps so that no further warning is displayed if this app is detected.

c) Select Block in order to prevent low reputation apps from being started. A warning will be displayed but the user cannot start the app.

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7. Under Live Protection, you can select the following: a) Make sure that Scan notification is selected to receive scan notifications.

b) Select Monitor SD Card to monitor the SD card for any changes. If new files are stored on the card, they are scanned.

8. Click the Save button.

The settings are valid for all Android devices with the Sophos Mobile Security app installed for the customer you are logged on to. The settings defined in the Sophos Mobile Control web console cannot be changed on the end user device. They are greyed out.

27.2 Configure web filtering settings for Sophos Mobile Security

Prerequisite: An SMC Advanced license is available.

The Sophos Mobile Security app protects you from browsing sites with malicious, undesirable or illegal content.

Note: Web filtering only works with the built-in browser and Google Chrome.

1. In the web console menu bar, go to Settings and click General.

The General settings view is displayed.

2. Go to the Web filtering tab.

3. In the Filter malicious websites field define if you want to Allow access to malicious websites or Warn the user against malicious websites or Block these sites.

4. Under Filter websites by categories, define for each category if you want to Allow access to websites of this category or Warn the user against potential malicious, undesirable or illegal content or Block websites of this category.

Websites are categorized based on contents by SophosLabs. Data is updated constantly.

5. Under Website exceptions you can define: a) Allowed URLs: add URLs that are allowed, even though the category they belong to is blocked.

b) Blocked URLs: add URLs that are blocked, even though the category they belong to is allowed.

You can insert host names or IP addresses. Examples: www.company.com, *.company.com,

10.2.0.1, 10.2.0.1/24

6. Click the Save button.

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Note: Clicking the Show allow list button displays the list of allowed apps. This list can be created out of scan results of devices.

27.3 Define Sophos Mobile Security compliance settings

Prerequisite: An SMC Advanced license is available.

You can configure compliance settings that relate to Sophos Mobile Security in the web console.

1. Add a new compliance rule or open an existing set for editing. For further information, see

Configure compliance rules

(section 12).

2. Go to the Android tab.

3. In the Max. SMSec scan interval field, you can specify the maximum scan interval for malware scans performed by the Sophos Mobile Security app on the device.

4. In the Malware apps allowed field, select whether detected malware apps are allowed on devices.

5. In the Suspicious apps allowed field, select whether detected suspicious apps are allowed on devices.

6. In the PUA allowed field, select whether detected PUAs (Potentially Unwanted Apps) are allowed on devices.

7. After you have configured all required settings, click the Save button.

27.4 Trigger a scan for a specific device

Prerequisite: An SMC Advanced license is available.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Click the Edit icon next to the required device.

The Show device or the Edit device view is displayed.

3. In the Actions menu click the Start Sophos Mobile Security scan button.

The device is scanned according to the Sophos Mobile Security settings configured in the web console.

27.5 Trigger a scan through a task bundle

You can define a scan task in a task bundle, for example to trigger a scan on multiple devices and to combine the scan with further tasks.

1. Create a new task bundle or open an existing one for editing. For further information, see

Create task bundles

(section 18.1).

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2. Click the Create task button.

3. In the Select type view, select Start Sophos Mobile Security scan and click Next.

The Edit task properties view is displayed.

4. In the Task name field, specify a meaningful name for the task and click Next.

The task is displayed under Tasks in the Edit task bundle view.

5. After you have added all required tasks to the task bundle, click the Save button in the Edit

task bundle view.

27.6 View Sophos Mobile Security scan results

Prerequisite: An SMC Advanced license is available.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed with all devices registered with Sophos Mobile Control for this customer.

2. Click the Edit icon next to the required device or the device name.

The Show device or the Edit device view is displayed.

3. Go to the Scan results tab.

The tab shows the Sophos Mobile Security scan results. The non-clean packages, for example potentially unwanted apps, are shown in a table below. Under Threat name, you can click on the shown links to display further information on the relevant threat from SophosLabs.

4. Go to the Compliance violations tab to view the compliance violations related to the scan results. The violations shown depend on the Sophos Mobile Security compliance settings defined.

27.6.1 Create allow list for PUAs and apps with low reputation

You can use the scan results to create a list of allowed apps. This list will be valid for all Android devices with the Sophos Mobile Security app installed for the customer you are logged on to.

1. Go to the Scan result tab of one of your scanned devices.

The non-clean packages are shown in a table. The Threat name column indicates whether the displayed package is a low reputation app, a PUA or malware. You can click the links to display further information on the relevant threat from SophosLabs.

Detected low reputation apps and PUAs have a blue check mark icon on the left of the package name. Only these apps can be added to the allow list.

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2. Click on the blue check mark icon to add the app to the allow list.

A confirmation dialog is displayed.

3. Click Yes.

The app is added to the allowed apps list.

4. Repeat this step for all apps you want to add.

5. To display the list go to Settings and click General.

6. Click the Show allow list button.

All apps you added are displayed. Apps on this list will be allowed to start on all managed devices. The apps will not be reported anymore.

Clicking on the Clear allow list button deletes all entries in the list.

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28 Managing Sophos Mobile Encryption from Sophos Mobile

Control

Sophos Mobile Encryption is an app for Apple iPads and iPhones that allows you to encrypt files handed over by other apps and to upload the encrypted files to cloud storage providers or to store them securely in a local storage within the app.

You can view Sophos SafeGuard encrypted files stored in cloud storage of these providers and in iTunes. With Sophos Mobile Encryption you can read files encrypted by SafeGuard Cloud Storage or SafeGuard Data Exchange. Both are modules of SafeGuard Enterprise or one of its different editions. They allow you to encrypt files using a local key. These local keys are derived from a passphrase that is entered by a user. You can only decrypt a file when you know the passphrase that was used to encrypt the file.

The Sophos Mobile Encryption management functionality is an optional Sophos Mobile Control module. In order to manage the Sophos Mobile Encryption app from Sophos Mobile Control, an

SMC Advanced license needs to be available and activated in the Sophos Mobile Control web console.

You can manage the Sophos Mobile Encryption app on managed devices from the Sophos Mobile

Control web console as follows:

■ You can configure settings for the Sophos Mobile Encryption app on all managed end user devices remotely and centrally in the web console.

■ You can make sure that the Sophos Mobile Encryption app is installed on end user devices.

You can define this as a compliance criterion.

■ You can enable secure distribution of documents using the new Corporate storage provider.

Note: In order to manage Sophos Mobile Encryption the app has to be distributed using Sophos

Mobile Control. If users have already unmanaged versions of Sophos Mobile Encryption installed on their devices they have to uninstall this version first and install the managed version.

For further information on Sophos Mobile Encryption, see the Sophos Mobile Encryption help.

28.1 Configure Sophos Mobile Encryption

Prerequisite:An SMC Advanced license is available.

For Information on configuring Sophos Mobile Encryption, see Mobile Encryption app in Available iOS configurations

(section 17.1.2).

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28.2 Reset Sophos Mobile Encryption app password

You can reset the Sophos Mobile Encryption app password. This is for example useful when users forget their app password. If you reset an app password, the user will be asked to define a new app password for Sophos Mobile Encryption.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click on the device for which you want to reset the app password.

The Show device view is displayed.

3. Click the Actions button.

The Actions menu is displayed.

4. Click the Reset SME app password button.

A confirmation dialog is displayed.

5. Cick Yes.

The Sophos Mobile Encryption app password is reset on the device. The user has to enter a new

Sophos Mobile Encryption app password.

28.3 Set document access - lock and unlock Sophos Mobile Encryption

You can set document access permissions to prevent access to corporate data in Sophos Mobile encryption. If you set Set document access to Deny, Sophos Mobile Encryption cannot be used.

1. In the web console menu bar, go to Inventory and click Devices.

The Devices view is displayed.

2. Click on the device for which you want to edit document access.

The Show device view is displayed.

3. Click the Actions button.

The Actions menu is displayed.

4. Click the Set document access button.

A dialog to set the document access permission is displayed.

5. Select

■

Deny to lock Sophos Mobile Encryption. Users can no longer use the app.

Allow to unlock Sophos Mobile Encryption. Users can continue to use the app.

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■ Auto mode to check if a compliance violation was reported for the device. If a compliance violation is identified, Sophos Mobile Encryption will be locked.

6. Click Yes.

Depending on your choice Sophos Mobile Encryption is locked or unlocked. If you locked the app, a lock screen will be displayed on the device whenever Sophos Mobile Encryption becomes active. Users have no access to documents secured by Sophos Mobile Encryption unless you unlock it.

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29 Technical support

You can find technical support for Sophos products in any of these ways:

■ Visit the SophosTalk community at http://community.sophos.com/ and search for other users who are experiencing the same problem.

■ Visit the Sophos support knowledgebase at http://www.sophos.com/en-us/support.aspx

■ Download the product documentation at http://www.sophos.com/en-us/support/documentation.aspx

■ Send an email to [email protected]

, including your Sophos software version number(s), operating system(s) and patch level(s), and the text of any error messages.

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30 Legal notices

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos is a registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

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Sophos Mobile Control

Administrator guide

Product version:

Document date:

4

May 2014

Contents

1 About Sophos Mobile Control

1.1 Sophos Mobile Control on premise and as a Service

1.2 About this guide

1.2.1 Terminology

2 About the Sophos Mobile Control web console

2.1 Prerequisites

2.2 Web console user roles

3 Key steps for managing devices with the web console

4 Login to the Sophos Mobile Control web console

4.1 First login

4.2 Login

4.3 Change your password

4.4 Password recovery

4.5 Logout

5 The web console user interface

5.1 Tables

5.2 Filters

6 The Dashboard

6.1 Information shown on the Dashboard

7 Create administrators

8 Configure technical contact

9 Configure personal settings

10 Configure password policies

11 Configure platform-specific settings

11.1 Configure iOS-specific settings

11.1.1 Upload Apple Push Notification keystore

11.1.2 Configure locate function for iOS 6 devices

11.1.3 Configure destinations for AirPlay mirroring

11.2 Configure Windows Phone 8 specific settings

11.2.1 Configure synchronization interval

11.2.2 Configure locate function for Windows Phone 8 devices

11.2.3 Configure app activation email

11.3 Configure BlackBerry Enterprise Server

12 Configure compliance rules

12.1 Available compliance settings

12.2 Assign compliance rules to device groups

12.3 Check devices for compliance

13 Configure provisioning by email

14 Add devices to Sophos Mobile Control

14.1 Create device groups

14.2 Create a new device

14.3 Duplicate a device

14.4 Import devices

14.5 Import BlackBerry devices through BlackBerry Enterprise Server

15 Provision devices through the Sophos Mobile Control web console

15.1 Add Sophos Mobile Control client packages

15.2 Provision individual Android and Windows Phone 8 devices

15.3 Provision individual iOS devices

15.4 Provision individual Windows Mobile devices

16 Work with applications

16.1 Create application packages

16.1.1 Download uploaded application packages

16.1.2 Create links to packages

16.2 Configure per app VPN and settings for iOS apps

16.3 Manage apps purchased with the Apple Volume Purchase Program

16.3.1 Manage Apple VPP apps based on service tokens

16.3.2 Manage Apple VPP apps based on redemption codes

16.4 Install application packages

16.5 Uninstall application packages

16.6 Use the software filter

16.7 Enable/disable processes on Windows Mobile devices

16.7.1 Enable/disable processes on single devices

16.7.2 Enable/disable processes on multiple devices

17 Work with profiles

17.1 Create profiles for Apple iOS devices

17.1.1 Create iOS profiles in the web console

17.1.2 Available iOS configurations

Password policies

Restrictions

Roaming/Hotspot settings

Mobile Encryption app

Exchange ActiveSync

WiFi