®
VitalQIP AMM 500
Thank you for choosing the VitalQIP ® Appliance Management Module, AMM 500 .
If the box containing the VitalQIP Appliance Management Module or the contents themselves are damaged, please contact the Alcatel-Lucent Support center immediately. Refer to “Contacting technical support”.
This guide is intended to help you set up the appliance and connect it to the network quickly. Refer to the table below as you ensure that the contents of the box are accounted for.
Box contents
Your VitalQIP Appliance Management Module ships with the following items:
Item Quantity
Appliance Management Module
Quick Start Guide
12V power pack
1
1
1
Prerequisites
1. You either ordered the AMS appliance or the AMS administrator needs to have the Appliance
Management Software (AMS) installed and running on a machine. The software can be downloaded from the Alcatel-Lucent download site (
www.alcatel-lucent.com/support
).
2. The AMS administrator needs to create a record for the AMM 500 appliance in AMS and provide the appliance setup information to you either in print format or electronically, as described on the next page in Appliance setup instructions. Setup of an appliance in AMS is described in “View appliance setup information” in Chapter 2 of the AMS User’s Guide.
Figure 1. VitalQIP AMM 500 front view
Figure 2. VitalQIP AMM 500 rear view
Appliance setup instructions
If you have the electronic version of the Appliance configuration data in a USB flash drive, refer to “Auto Config Mode”.
If you have appliance configuration data only in paper format, refer to “Manual Config Mode”. If you would like to receive the appliance configuration data in a USB flash drive, request your AMS administrator to provide it or refer to
“View appliance setup information” in Chapter 2 of the AMS User’s Guide.
Auto Config Mode
1. Connect a network cable to the Ethernet port labelled NIC1 on the back of the appliance.
2. Connect the flash drive with the Appliance Configuration data to a USB port.
Note: Only one set of appliance configuration data can be present in the flash drive at any point.
3. Connect the supplied power supply cable(s) to the back of the appliance and to a power source (110v or 240v). The appliance automatically powers up after the power source is connected.
4. You should see a flickering green light on the Ethernet port indicating connectivity. If you do not see the light, call your network support team to check on network connectivity. If the cable has network connectivity, and the connectivity indicator is still not lit on the back of the appliance, call Alcatel-Lucent support.
5. If you would like to see the progress of the bootup and auto configuration, connect either a laptop to the serial port labelled Serial 1 (see Figure 2) or a monitor and a keyboard to the appropriate ports on the appliance. If you are connecting to a serial port, make sure the serial port is set to 9600n81. These devices can be removed after the initial setup.
6. After a successful auto configuration, the appliance appears online in AMS. The appliance is ready for package deployment and monitoring from AMS.
If you do not see the appliance appear online in AMS or see an error on the monitor/laptop, you can manually correct the data. Refer to the instructions for “Manual Config Mode”.
Manual Config Mode
If you do not have an electronic version of the Appliance configuration data, follow these steps.
1. Connect a network cable to the Ethernet port labelled NIC1 on the back of the appliance.
2. Connect either a laptop to the serial port labelled Serial 1 (see Figure 2) or a monitor and a keyboard to the appropriate ports on the appliance. If you are connecting to a serial port, make sure the serial port is set to
9600n81. These devices can be removed after the initial setup.
3. Connect the supplied power supply cable to the back of the appliance and to a power source (110v or 240v). The appliance automatically powers up after the power source is connected.
4. You should see a flickering green light indicating connectivity. If you do not see the light, call your network support team to check on network connectivity. If the cable has network connectivity, and the connectivity indicator is still not lit on the back of the appliance, call Alcatel-Lucent support.
5. Once the boot is complete, the appliance console menu opens:
Welcome to VitalQIP Appliance
Copyright 2009 Alcatel-Lucent
>
6. To configure the appliance, enter enable . The prompt changes to
#
to indicate that you are now in privileged mode.
7. Contact your AMS administrator to obtain the configuration information. Your AMS administrator should already have set up the appliance in the AMS database and needs to provide the following information to you.
• Hostname
• IPv4 address
• IPv6 Address
• Netmask
• Gateway
• AMS URI
• Key
8. Once you have the above information, enter the following at the appliance console,
# config config# hostname <System hostname provided in Step 7> config# address <IP address provided in Step 7> config# v6address (IPv6 address provided in Step 7 if IPv6 support is needed) config# netmask <Netmask provided in Step 7> config# gateway <Gateway address provided in Step 7> config# ams <AMS URI provided in Step 7> config# key <Key provided in Step 7>
Note: The first time you configure or after a factory reset, you are presented with licence information. Read the license information carefully, and enter Yes to accept or No to refuse.
9. To set up a password to restrict access to the appliance, enter password . A password must be alphanumeric and at least 6 characters.
Note: The appliance console password can also be set up and maintained in the AMS database. Refer to
Chapter 2 in the AMS User’s Guide for more information. For information on other configuration options, refer to Part II of the Appliance Manager Installation & Configuration Guide.
10. Use the show command, as in the following example, config#show hostname: amm1
IPv4 address: 192.168.1.21
IPv4 netmask: 255.255.255.0
IPv4 gateway: 192.168.1.1
IPv6 address:
AMS URI: http://192.168.1.15:8080/ams/amsrpc key: IGJN196TD4T7 autoconfig: disabled console password: configured and make sure there was no data entry problem during configuration in Steps 7 and 8.
11. To save the configuration, enter the following, config# save config# back
> reboot and confirm the reboot. Once the reboot is complete, the appliance console menu is displayed.
12. Enter verify command to check connectivity to the AMS server. If successful, you see a
verify successful
response. If the verify command fails, use the enable to enter privileged mode, followed by config . If there was an error, go to Step 7and repeat the process.
If verify fails again, check to see if basic network connectivity exists between the appliance and your network. For example, double-check the input fields, check the cable(s), and ping the address of the appliance from another machine. If there is successful connectivity but you are still unable to verify successfully, call Alcatel-Lucent support.
13. If the verify command is successful, use the enable command to enter privileged mode again.
14. Enter authenticate to connect to AMS. If successful, you see an
authentication successful
response.
If the authenticate command fails, use the config and show commands to check if there was a mistake in data entry in Steps 7 and 8, especially the system key. If there was an error, go to Step 8 and repeat the config process.
If authenticate fails again, reboot the appliance and go back to Step 9. If authentication fails once again, ask the
AMS administrator to resend the “system key”. Go back to Step 8 and enter the updated system key. If there is still an issue, call Alcatel-Lucent support.
15. If authentication is successful, , enter disable to exit privileged mode. The appliance is ready for AMS operations.
Provide the AMS administrator with the status of the appliance.
16. At this point, the monitor and keyboard can be removed from the system. The appliance is ready for package deployment and monitoring from AMS.
Contacting technical support
If you need assistance with the VitalQIP AMM 500 , contact technical support via phone or web.
Region
North America
Europe, Middle East, and Africa
Central and South
America
Asia Pacific
Address
Alcatel-Lucent
400 Lapp Road, Suite 101
East Whiteland, PA 19355
USA
Alcatel-Lucent
Voyager Place
Shoppenhangers Road
Maidenhead
Berkshire SL6 2PJ
UK
Alcatel-Lucent Brasil S/A
Avenida Marginal Direita Anchieta, 400 -
Km 11,5
CEP: 04182-901 - Jardim Santa Cruz -
Sao Paulo - SP
Brazil
Alcatel-Lucent Australia
280 Botany Road
Alexandria NSW 2015
Australia
Contact information
Phone: 1-866-LUCENT8 (582-3688) Option 1, Option 2
Web: www.alcatel-lucent.com/support
Phone: 00 800 00 LUCENT or +353 1 692 4579
E-mail: [email protected]
Web: www.alcatel-lucent.com/support
Phone: 0800 89 19325 or +55 11 3205 7626
For other local CALA numbers, consult the web site www.alcatel-
lucent.com/support or contact your local sales representative.
Phone: 1800-458-236 (toll free from within Australia)
(IDD) 800-5823-6888 (toll free from Asia Pacific - China, Hong Kong,
Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore,
Taiwan, and Thailand)
(613) 9614-8530 (toll call from any country)
E-mail: [email protected]
© 2010 Alcatel-Lucent
