Polycom Appliance Edition, Virtual Edition RealPresence Media Suite Administrator Guide

PDF

Dokument

Reklama

ADMINISTRATOR GUIDE
2.0 | June 2015 | 3725-69596-001A
Polycom&reg; RealPresence&reg; Media
Suite
Copyright&copy; 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom&reg;, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
Java is a registered trademark of Oracle America, Inc., and/or its affiliates.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided &quot;as is&quot; without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
[email protected].
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.
ii
Contents
Regulatory Notices for RealPresence Media Suite Appliance Edition . . . . . . . . 1
Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Russia Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . .
2
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
RealPresence Media Suite Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
RealPresence Media Suite Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
RealPresence Media Suite Capacity in Standalone Mode . . . . . . . . . . . . . . . . . . . . . . . . . 5
Live Streaming Resources Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Resource Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
RealPresence Media Suite Standalone Unicast Live Streaming and VoD . . . . . . . . . . . . . 8
Multiuser Login Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Local Media Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Web-based Admin Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User Permissions through the Admin Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
RealPresence Media Suite Appliance Edition Hardware Installation . . . . . . . . . 13
RealPresence Media Suite Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
RealPresence Media Suite Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
RealPresence Media Suite Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unpack the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Install the RealPresence Media Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
RealPresence Media Suite Virtual Edition Installation . . . . . . . . . . . . . . . . . . . . 17
RealPresence Media Suite Virtual Edition Installation Prerequirements . . . . . . . . . . . . . . . . . 17
Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Resource and License Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Web Browser and OS Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Polycom, Inc.
iii
Contents
Google Chrome Browser Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Set up RealPresence Media Suite in a Virtual Environment . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Configure NFS (Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Obtain the Product Activation Key from Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Initialization Using the Fast Configuration Wizard . . . . . . . . . . . . . . . . 24
Fast Configuration Wizard for the Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure Media Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fast Configuration Wizard for Appliance Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Product Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure Media Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configure System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configure IP Settings through Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Scalability Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Verify Scalability Mode License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Set the Role of RealPresence Media Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configure Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Media Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Manage Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configure the Admin Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Check System Status on the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Signaling Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Signaling Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Hardware Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Web Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
External Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Manage Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Add a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Polycom, Inc.
iv
Contents
Modify User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Create and Manage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Set Recording Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configure Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configure Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Set the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure Multicast Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Before Using the Multicast Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configure the Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Multicast of a Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Certificate Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Install the Certificate in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Create a Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
View Certificate Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Remove a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Client Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use OCSP to Obtain Revocation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use HTTP protocol to access the website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configure QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configure SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Password Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
UI Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Customize IVR Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Customizing UI Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Setup E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Portal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Record and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configure Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configure Recording Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Maximum Call Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configure Transcoding Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configure VRRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Start a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Polycom, Inc.
v
Contents
Dial in from an Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Record from RMX through a Recording Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Change Conference Layout for RMX Hosted Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Point-to-Point Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Video Call Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Video Call Play Back when Dialing in from an Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Video Call Playback when Dialing out from RealPresence Media Suite . . . . . . . . . . . . . . 81
RMX Playback (RMX 8.5 or higher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Multi-bitrate Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Start Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
View Live Streaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
View Live Streaming Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configure External Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configure IIS or Wowza Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configure Windows Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configure AKAMAI CDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure EdgeCast CDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configure Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Media Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Manage Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
View Archive Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Play Back and Download Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Manage Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Dynamic Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Transcoding Task Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
System Upgrade and Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
System Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System Log Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configure Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Restart and Shut Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Backup and Restore System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Back Up and Restore Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configure an FTP Server for Backup in Appliance Edition . . . . . . . . . . . . . . . . . . . . . . . 100
Back Up and Restore Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Polycom, Inc.
vi
Contents
Configure an FTP Server for Backup in Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . . 102
System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Rebuild RAID for the RealPresence Media Suite Appliance Edition . . . . . . . . . . . . . . . . . . . 103
Rebuild RAID Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Replace a Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Rebuild RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
System Indicators on the RealPresence Media Suite Appliance Edition . . . . . . . . . . . . . . . . 110
Appendix A – Console Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Login Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Console Command Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Set Server Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Disk Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Reset Console Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Reset Portal Admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Reset Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Fallback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Restart All Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Stop all Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Show . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Appendix B – Configure 3rd Party Media Servers . . . . . . . . . . . . . . . . . . . . . . . 116
Configure the Wowza Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configure the IIS Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Configuring the Windows Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix C – Configure the Server Working with VCS . . . . . . . . . . . . . . . . . . 125
Configure VCS for H.323 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Configure VCS for SIP Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Polycom, Inc.
vii
Regulatory Notices for RealPresence Media Suite Appliance Edition
Regulatory Notices for RealPresence
Media Suite Appliance Edition
This section introduces the important safeguards and regulatory notices.
Important Safeguards
Read and understand the following instructions before using the system:
● Close supervision is necessary when the system is used by or near children. Do not leave unattended
while in use.
● Only use electrical extension cords with a current rating at least equal to that of the system.
● Always disconnect the system from power before cleaning and servicing and when not in use.
● Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a
static-free cloth.
● Do not immerse the system in any liquid or place any liquids on it.
● Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the
system, a qualified technician must perform service or repair work.
● Connect this appliance to a grounded outlet.
● Only connect the system to surge protected power outlets.
● Keep ventilation openings free of any obstructions.
● If the system or any accessories are installed in an enclosed space such as a cabinet, ensure that
the air temperature in the enclosure does not exceed 40&deg;C (104&deg; F). You may need to provide forced
cooling to keep the equipment within its operating temperature range.
● Do not use this product near water.
● Avoid using this product during an electrical storm. There may be a remote risk of electric shock from
lighting.
● Only use this product below the altitude of 2000 meters.
● Only for the non-tropical climate conditions for safe use. Refer to Special Safety Instructions for more
information.
● No user serviceable parts are contained within the device.
Note: Replace lithium cell carefully
The device contains a lithium cell. Risk of explosion if battery is incorrectly
replaced. Replace only with the same or equivalent type recommended by the
manufacture. Dispose used batteries according to the manufacturer’s instructions.
Polycom, Inc.
1
Regulatory Notices for RealPresence Media Suite Appliance Edition
SAVE THESE INSTRUCTIONS.
Regulatory Notices
USA and Canadian Regulatory Notices
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil num&eacute;rique de la classe [A] est conforme &agrave; la norme NMB-003 du Canada.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device
may not cause harmful interference, and this device must accept any interference received, including interference that
may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense
In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom Inc. could void the user’s authority to operate the equipment.
EU Regulatory Notices
This RealPresence Media Suite system has been marked with the CE mark. This mark indicates compliance with EEC
Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom
Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準
に基づくクラス A 情報技術装置です。この装置を家庭環境で使用すると電波
妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ず
るよう要求されることがあります。
Russia Regulatory Information
Система
Номер регистрации
Дата истечения срока
Media Suite
Д-СПД-6758
June 02, 2017
声明
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对其干扰采
取切实可行的措施。
A 급 기기 ( 업무용 방송통신기자재 )
이 기기는 업무용 (A 급 ) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라며 ,
가정외의 지역에서 사용하는 것을 목적으로 합니다 .
Polycom, Inc.
2
Regulatory Notices for RealPresence Media Suite Appliance Edition
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user
may be required to take adequate measures.
Safety Considerations and Storage
● RealPresence Media Suite has a 7 year period of life.
● RealPresence Media Suite has a 7 year period of storage.
Electrical safety advisory
We recommend that you install an AC surge arrestor in the AC outlet to which this device is connected. This action will
help to avoid damage to the equipment caused by local lighting strikes and other electrical surges.
Special Safety Instructions
Follow existing safety instructions and observe all safeguards as directed.
Environment
Operating temperature
5&deg; to 40&deg;C (40&deg; to 100&deg;F).
Non-operating temperature
-40&deg; to 5&deg; (-40&deg; to 40&deg;F), 40&deg;C to 60&deg;C (100&deg; to 140&deg; F).
Operating Relative humidity
8% to 90% non-condensing.
Non-operating Relative humidity
5% to 8%, 90% to 95% non-condensing
Polycom, Inc.
3
System Overview
System Overview
The Polycom&reg; RealPresence&reg; Media Suite is a Video Content Management solution, which introduces a
new and easy-to-use user portal. From the new User Portal, customer can easily start recording, create live
events, and share media files.
The Polycom&reg; RealPresence Media Suite is also a streaming and recording system that participates in
standards-based video and telepresence calls. As a native part of the Polycom RealPresence Platform, the
RealPresence Media Suite records, archives, and streams telepresence and video conferences for
playback on a variety of client devices including tablets, smart phones, desktop computers, and
standards-based video endpoints.
The RealPresence Media Suite is typically deployed as part of a larger Polycom RealPresence Platform
solution, but it can be used as a standalone solution or with third-party systems.
By leveraging RealPresence Media Suite with existing telepresence systems, video conferencing endpoints
and video infrastructure, or familiar unified communications (UC) tools, your organization can easily convert
real-time conferences and events into reusable multimedia assets. Following are some features of
RealPresence Media Suite:
● It integrates with Polycom endpoints, conference platforms, and other standards-based video
endpoints for automated recording and playback.
● It supports H.323 and SIP standards for interoperability with third-party conferencing systems.
● It is available with licenses for different recording and streaming ports. Optional licenses can be
added for Pro features and Scalability Mode.
● It can output a maximum stream (live or video on demand) of 1080p HD (people+content combined).
● It provides access to live and video call archive streams on devices with compatible browsers
including PC, MAC, iOS, and Android devices.
● It enables you to access video call archives via any standard-based endpoint.
● It provides REST API support for third-party integrations.
RealPresence Media Suite Editions
The Polycom&reg; RealPresence Media Suite is available in an Appliance Edition (packaged with a system
server) and a Virtual Edition (packaged as software only).
Most of the functionality described in this document applies to both editions, and so the product references
are general - that is, the RealPresence Media Suite. However, when information applies to a specific edition,
the reference will be specific - that is, RealPresence Media Suite, Virtual Edition, or RealPresence Media
Suite, Appliance Edition.
The RealPresence Media Suite, Virtual Edition, is packaged as an Open Virtualization Archive (OVA) file.
The OVA file contains the RealPresence Media Suite application and information about its virtual machine
environment. It can be installed as a virtual instance on a host machine running VMware vSphere.
Polycom, Inc.
4
System Overview
RealPresence Media Suite Capacity
RealPresence Media Suite Capacity in Standalone Mode
The license that you buy determines the RealPresence Media Suite capability. The following table shows
the maximum capacity of the RealPresence Media Suite when it performs different features.
RealPresence Media Suite Appliance Edition Capacity (Standalone Mode)
Maximum Record Port
Feature
Description
6/3 model
12/6 model
18/9
model
40/0
model
Signaling
Connection
(H323/SIP)
Specifies the maximum number
of devices connected to
RealPresence Media Suite
simultaneously.
6
12
18
40
Conference
Recording
Specifies the maximum number
of devices that RealPresence
Media Suite records
simultaneously.
6
12
18
40
Playback
(H323/SIP)
Specifies the maximum number
of endpoints that can be
connected to RealPresence
Media Suite to view playback
simultaneously.
Note: Playback consumes live
streaming port either.
3
6
9
0
Unicast Live
Streaming
and VoD
Specifies the maximum number
of web connections support by
RealPresence Media Suite to
simultaneous view live streaming
and/or VOD streaming.
Up to 1,000
Polycom, Inc.
1,000 VoD
sessions
5
System Overview
RealPresence Media Suite Virtual Edition Capacity
Simultaneous
Recording
Ports
Live
Stream
Virtual
Core
6
3
8
12
6
12
18
9
24
40
0
24
CPU
2.67GHz (Intel&reg;
Xeon&reg; CPU x5650@
2.67GHz or better)
CPU
2.90GHz (Intel&reg;
Xeon&reg; CPU E5-2690
@ 2.90GHz or better)
CPU
Minimum
RAM
Minimum
Accessible
Storage
16GB
120GB
16GB
32GB
32GB
NFS Storage
Refer to the media
storage disk space
warning threshold
set under Device &gt;
Device Manager&gt;
Select a Specific
Device &gt; Media
Storage, this value
should not be less
than this threshold
value.
RealPresence Media Suite Capacity in Scalability Mode
In scalability mode, the system capacity is the aggregate capacity value of each standalone machines (VE
or AE), but the real capacity is also under-controlled by the license capacity.
The maximum license capacity by RealPresence Media Suite v2.0 is 100 concurrent recording and 50 live
streaming, streaming sessions are up to 10,000.
The system capability and license controlled capacity are different.
Live Streaming Resources Usage
The combination of frame rate, resolution, and number of live streaming rates used affects the quantity of
the video codec resources required on the RealPresence Media Suite.
If multiple bitrates are configured for one live stream, each bitrate is calculated separately.
Note: Live streaming ports consumption
• RealPresence Media Suite 40/0 is not licensed to include live unicast/multicast
streaming. For the 40/0 model, P2P and Quick Code playback features are not
available because no live streaming ports are provided; therefore, there is no live
streaming with the product. This is working as designed.
• RealPresence Media Suite conducts multiple functions simultaneously: real time
decoding/encoding, P2P recording, and Quick Code playback, all of which occupy
live streaming ports.
• The models are defined/tailored per hardware. Ports are calculated with a 720p30
baseline profile video plus content.
In addition to live streaming, the following features also use live streaming ports:
● Video call playback
For details, refer to Video Call Playback.
● Point-to-point recording
If there are not enough streaming ports available in system for one service request, the request will be
rejected. In recording and live streaming mode, if there is no enough resource for the call and the Allow
Polycom, Inc.
6
System Overview
recording when live streaming could not be created is true in Call Setting from Admin Portal &gt;
Configuration, the call may be downgraded to a recording only.
If the real call rate is lower than the call rate configured in the recording template, the RealPresence Media
Suite system will update the streaming ports that are actually occupied. If the system finds that multiple live
streams are at the same rate, it will turn off duplicate live rates to save live streaming resources, and
occupied streaming ports will be updated together. If external live media server is configured in the VRR
template, the system will not turn off duplicate live
Resource Consumption.
Live streaming port consumption depends on the bitrate and resolution. Two bitrates live streaming port
consumption is the aggregate of live streaming port for each bitrate. P2P recording and Playback to meeting
will also consume live streaming port.
For example, in two bitrates P2P recording and live streaming, first bitrate is 1024kbps which needs 2 live
streaming ports; the second bitrate is 768kbps which needs 1 live streaming port; and recording bitrate is
1024kbps which needs 2 live streaming ports. The total live streaming port consumption is 5 ports
The mapping between bitrate and live streaming port is shown as the table below:
Bitrate/Resolution to Port Mapping
Profile
Bitrate
Resolution/Framerate
Live Streaming Port
128~512
4CIF/p30
0.5
512~1024
720/p30
1
MP4 high profile
1024~4096
1080/p30
2
MP4 base profile or WMV
256~768
4CIF/p30
0.5
768~1728
720/p30
1
1728~4096
1080/p30
2
Note: RealPresence Media Suite consumes RMX port
When recording conference on RMX or playback media file to RMX, RMX port will be consumed
according to the resolution of each video.
Polycom, Inc.
7
System Overview
RealPresence Media Suite Standalone Unicast Live Streaming and VoD
RealPresence Media Suite base system is licensed for 500 simultaneous viewings of live and VoD streams
from the User Portal. The RealPresence Media Suite system supports a maximum number of simultaneous
live, or VoD streams, of up to 1,000 from the User Portal, with the purchase of a stream upgrade option.
Stream Rate on
User Portal
Number of
Simultaneous
Streams from
Media Suite User
Portal
128 kbps–512 kbps
500 streams
Included with
base system
1,000
&gt;512 kbps–1728
kbps
250 streams
Included with
base system
500
&gt;1728 kbps
100 streams
Included with
base system
200
License
Upgradeable to
Maximum
Simultaneous
Streams
Multiuser Login Capacity
The maximum number of Admin Portal sessions is 200.
Polycom, Inc.
8
System Overview
Local Media Storage Capacity
Each 60-minute 512k call to RealPresence Media Suite requires about 450M storage (the 512k call raw +
the default mp4 VoD). For 1024k, the storage space is approximately double, which is 900M. You cannot
calculate an accurate ratio because the size also depends on the video quality.
Storage Usage
Situation
Primary Rate
Call Duration
Storage Space
(WMV)
Storage Space
(MP4)
1*1080p
1024 kbps (MP4)
1728 kbps (WMV)
60 minutes
~1.4 GB
~870 MB
1*1080p
4096 kbps
60 minutes
~3.2 GB
~3.5 GB
1*720p
4096 kbps
60 minutes
~3.2 GB
~3.5 GB
1*720p
1024 kbps
60 minutes
~862 MB
~860 MB
1*4CIF
512 kbps
60 minutes
~458 MB
~459 MB
1*CIF
128 kbps
60 minutes
~100 MB
~103 MB
Situation
People Video
Content Video
Call Protocols
H.323, SIP
H.239, BFCP
Audio
Protocols/Codes
G.711, G.722, G.722.1,
G.722.1.C, G.729A,
Siren 14 (Mono, Stereo),
Siren 22 (Mono, Stereo),
Siren LPR,
Siren LPRStereo
N/A
Video Codecs
H.264 BP, H.264 HP,
H.263, H.263+, H.261
H.264 BP, H.264 HP,
H.263, H.263+
Video Resolutions
1080P, 720P, 4CIF, CIF
H.263: XGA (30)
H.264: 1080P30, 720P30
Polycom, Inc.
9
System Overview
Approximate Capacity of Polycom RealPresence Media Suite 2.0 in Hours of Recording
Resolution
Call speed (Kbps)
Approx. file
size of 1 hour
@MP4, in MB
(from Admin
Guide)
Approx. number of
hours of
recording/TB of
storage
Approx. capacity of
Media Suite
Appliance Local
storage, in hours
(Capacity=3.5 TB)
CIF
128
103
9,700
33,950
4CIF/SD
512
459
2,170
7,595
720p30
1,024
860
1,160
4,060
1080p30
1,024
870
1,140
3,990
720p30
4,096
3,500
280
980
1080p30
4,096
3,500
280
980
Note: Storage capacity can be expanded by NFS
• These values are all estimates because file size varies by call speed, video
quality, and amount of motion. Capacity is per data sheet.
• Storage capacity can be expanded on appliances by using NFS storage.
• RealPresence Media Suite Virtual Edition uses NFS storage exclusively.
Polycom, Inc.
10
User Interfaces
User Interfaces
RealPresence Media Suite provides four interfaces that are used for specific purposes:
● Web-based Admin Portal
● Web-based User Portal
● TV User Interface
● Console
This Guide covers only the Web-based Admin Portal and Console interface. For information on how to use
the Web-based User Portal and TV User Interface, refer to the RealPresence Media Suite User Guide.
Web-based Admin Portal
This section introduces how to access the web-based Admin Portal and its fundamental layout. You can
access the Admin Portal through a compatible web browser and do the following:
● Configure the system.
● Set up recording parameters.
● Monitor system use and health.
● Dial out to endpoints to record meetings, disconnect calls in progress, and create different transcoded
versions of archived calls.
● Download media files and give admin users a quick way to access and play archives and live
streams.
● Manage archives, including download media files, dynamic transcoding, play, and delete.
RealPresence Media Suite system allows up to 200 users with admin rights to log in to the Admin Portal at
the same time.
User Permissions through the Admin Portal
You can log in to the Admin Portal as an administrator, or an auditor. The following table explains user
permissions.
User Permissions
Content
Auditor
Administrator
User
Accessible
information
System logs
All pages
Cannot access to
Admin Portal.
Operation
permissions
View and download system
logs
View, edit, and
delete
Normal user
cannot access to
Admin Portal
Polycom, Inc.
11
User Interfaces
To log in to the Admin Portal:
1 In the address line, enter the system IP address in this format: http://&lt;system IP address&gt;/admin, or
http://&lt;FQDN&gt;/admin.
When an IPV6 address is used, refer to the following format:
http://[ipv6]/admin
2 Enter your user name and password to log in to the system.
RealPresence Media Suite supports http and https to log in to the system.
Console
You can view and change IP settings and reboot the system from a console. For example, you can set the
DNS server, view disk space usage, and shut down the system.
For RealPresence Media Suite Appliance Edition, you can access the console through the system VGA
interface on SSH. For the RealPresence Media Suite Virtual Edition, you can access through the vSphere
client console or SSH.
Refer to Appendix A – Console Commands for more about supported command line informations.
The user name and password to access console is polycom/polycom.
Polycom, Inc.
12
RealPresence Media Suite Appliance Edition Hardware Installation
RealPresence Media Suite Appliance
Edition Hardware Installation
RealPresence Media Suite Front Panel
The front panel of the Polycom RealPresence Media Suite system is shown next.
RealPresence Media Suite Front Panel
There are two buttons located on the front of the chassis as described next:
Button
Name
Description
Reset
Use the reset button to reboot the system.
Power ON/OFF
This is the main power button, which is used to apply or turn off the main
system power. Turning off the system with this button removes the main
power but keeps the standby power supply.
There are six LEDs located on the front of the chassis as described next:
Polycom, Inc.
13
RealPresence Media Suite Appliance Edition Hardware Installation
LED
Description
LAN1
LAN1 Activity
Status Indicator
LAN2
Status
LAN2 Activity
Status Indicator
System Status
Panel Identifier
Status
Color
Link
Green
Activity
Green Blink
No Link
Off
Link
Green
Activity
Green Blink
No Link
Off
System On (Normal)
Green
System off
Off
HDD
Hard Drive
Status
Activity
Green
Power
Power Fail
Normal
Off
A Power Supply Module
Failed
Red
Normal
Off
Overheat
Red
Fan Failure
Red Blink
Overheat/
Fan Fail
system overheat
or Fan Fail
There are four HDDs located on the front of the chassis as described next:
No.
Port
Description
1
HDD 1
Hard Disk 1 for storage data
2
HDD 2
Hard Disk 2 for storage data
3
HDD 3
Hard Disk 3 for storage data
4
HDD 4
Hard Disk 4 for storage data
RealPresence Media Suite Rear Panel
Polycom, Inc.
14
RealPresence Media Suite Appliance Edition Hardware Installation
The RealPresence Media Suite rear panel contains built-in power and fan units, USB, LAN, VGA, and the
serial port.
lCapture RealPresence Media Suite rear pane
No.
Port
Description
1
Power socket and fan
Built-in power socket and fan
2 (optional)
Power socket and fan
Built-in power socket and fan
Note: Get second power supply by ordering
redundancy kit.
3
Serial (RS 232)
Disabled
4
USB 1
For USB device connection
5
USB 2
For USB device connection
6
USB 3
For USB device connection
7
USB 4
For USB device connection
8
LAN 1
For management network connection when network
separation is enabled. The port type is 10/100/1000
Mbps.
By default, LAN1 is for all management, signaling and
media network connections.
9
LAN 2
For signaling network connection when network
separation is enabled. The port type is 10/100/1000
Mbps.
LAN2 is disabled by default.
10
VGA
Diagnostics only
RealPresence Media Suite Hardware Installation
Before you begin installing this product, make sure you follow these rules to ensure general safety:
● Keep the area around the RealPresence Media Suite unit clean, free of clutter, and well ventilated.
Polycom, Inc.
15
RealPresence Media Suite Appliance Edition Hardware Installation
● Choose a suitable location for the equipment rack that will hold the unit and ensure that it is near a
grounded power outlet.
● Use a regulating UPS (uninterruptible power supply) to protect the RealPresence Media Suite unit
from power surges and voltage spikes, and to keep it operating in case of a power failure.
Unpack the Package
When you unpack the RealPresence Media Suite package, ensure that the following items are included and
they are in proper condition:
● One RealPresence Media Suite appliance (weighs about 50 lbs)
● Rail-mount kit for standard 19-inch equipment rack
● One power cable for your regional power
● One RealPresence Media Suite faceplate
● Two RJ-45 network cables
● Documentation DVD, which contains the links to the latest RealPresence Media Suite documentation
on the Polycom Support web site
● License information
Note: In case of damaged items
If you find damage, file a claim with the delivery carrier. Polycom is not responsible for damage
sustained during shipment of this product.
Install the RealPresence Media Suite
After you unpack and examine the components, you can install the product.
To install RealPresence Media Suite:
1 Place the RealPresence Media Suite unit on a stable flat surface.
2 Peel off the protective film from the top and bottom of the appliance.
3 If appropriate, install the rack-mount rail kit following the instructions provided.
4 Place the appliance in a properly ventilated equipment rack (shelf or rails) or similar environment.
5 Insert the power cable connector into the rear of the chassis and connect it to an appropriately rated
socket outlet.
6 Connect a network cable to LAN 1 on the back of the unit.
7 Power on the system.
8 Attach the faceplate.
Note: Both power cords must be disconnected before isolating the equipment
To isolate the equipment during servicing or any time you need to physically move the appliance, if a
second power supply is installed with the redundancy kit, then both power cords must be
disconnected. Otherwise, the system remains energized, even with only one plug connected.
Polycom, Inc.
16
RealPresence Media Suite Virtual Edition Installation
RealPresence Media Suite Virtual Edition
Installation
Check the following when you install a RealPresence Media Suite Virtual Edition:
● RealPresence Media Suite Virtual Edition Installation Prerequirements
● Web Browser and OS Requirements
● Google Chrome Browser Limitations
● Product Activation
Check the following when you install a RealPresence Media Suite Appliance Edition:
● Web Browser and OS Requirements
● Product Activation
RealPresence Media Suite Virtual Edition Installation
Prerequirements
RealPresence Media Suite Virtual Edition is supported on VMware vSphere 5.1/5.5. Before you install and
configure the RealPresence Media Suite system, you need the following:
● VMware vSphere 5.1/5.5 client installed where you can access the ESXi host
● Login credentials and IP addresses of one or more VMware vShpere hosts on which you will deploy
your RealPresence Media Suite OVA
● A web browser where you access the Viewer Portal. See the table &quot;User Portal Web Browser
Requirement&quot; for the supported versions.
Polycom, Inc.
17
RealPresence Media Suite Virtual Edition Installation
Hardware Specification
The following table shows the hardware specifications for the RealPresence Media Suiter
RealPresence Media Suite Virtual Edition Hardware Specification
Simultaneous
Recording
Ports
Live
Stream
Virtual
Core
6
3
8
12
6
12
18
9
16
40
0
8
CPU
2.67GHz (Intel&reg;
Xeon&reg; CPU x5650@
2.67GHz or better)
CPU
2.90GHz (Intel&reg;
Xeon&reg; CPU E5-2690
@ 2.90GHz or better)
CPU
Minimum
RAM
Minimum
Accessible
Storage
16GB
120GB
16GB
32GB
32GB
NFS Storage
Refer to the media
storage disk space
warning threshold
set under Device &gt;
Device Manager&gt;
Select a Specific
Device &gt; Media
Storage, this value
should not be less
than this threshold
value.
Resource and License Management
For the first installation of RealPresence Media Suite Virtual Edition, the 90-day trial license provides 6/3
capacity and basic functionality. To permanently enable the RealPresence Media Suite system, a
Polycom, Inc.
18
RealPresence Media Suite Virtual Edition Installation
RealPresence Media Suite license is required. For this release, the 6/3 model is supported for Virtual Edition
only, which is different from the Appliance Edition.
License of Capability
License
6 Calls Record
3 Calls (of the 6 total calls) stream live
Web Browser and OS Requirements
The following table lists the requirements on your computer to access the Admin Portal and User Portal.
User Portal Web Browser Requirement
Operating System
Browser Name
Version
PC (Windows 7, and Windows 8/8.1)
Internet Explorer
9, 10, 11
Firefox
35, 36
Chrome
40, 41
Safari
7.1.4, 8.0
Firefox
35, 36
Chrome
40, 41, 42
iOS
Safari
7.1.2, 8.2
Andriod phone and tablet
Android browser
4.3, 4.4.2
MAC OS-X
(Version 10.9: Mavericks, Version 10.10:
Yosemite)
Google Chrome Browser Limitations
The following are a list of limitations when using RealPresence Media Suite in Google Chrome:
Polycom, Inc.
19
RealPresence Media Suite Virtual Edition Installation
● In April 2015, Google released Chrome version 42, which (by default) disables the Netscape Plugin
Application Programming Interface (NPAPI) in the browser. Users of the 32-bit Windows version of
Chrome need to enable NPAPI in Chrome to use the RealPresence Media Suite plugin with this
version of Chrome and later versions.
Workaround: Copy chrome://flags/#enable-npapi into the address bar in Google Chrome, scroll to
Enable NPAPI, click Enable, and click Relaunch Now.
● In September 2015, Google is expected to release Chrome version 45, which disables the NPAPI in
the browser entirely. At that time, this version of RealPresence Media Suite will cease to function with
any version of Chrome. A future update of RealPresence Media Suite is expected to address the
Chrome compatibility issue before that time.
For more information on Google’s ongoing program to discontinue NPAPI support in Chrome, see The
Chromium Projects website.
Set up RealPresence Media Suite in a Virtual
Environment
The following steps assume you are familiar with deploying applications into a VMware environment.
For more information about deploying applications into a VMware environment, see the VMware website.
To set up the RealPresence Media Suite in a virtual environment:
1 Obtain the RealPresence Media Suite OVA package.
2 Deploy the OVA file into the VMware vShpere hosts that you have set up.
Note: The VMware vSphere host must meet the RealPresence Capture Server
hardware requirements
If the VMware vSphere host is very busy or it does not match the RealPresence
Media Suite hardware requirements, the deployment may fail. See the table
&quot;RealPresence Media Suite Virtual Edition Hardware Specification&quot; for more about
hardware requirements.
3 From the vSphere client, edit the instance and configure to the customer options.
4 Click the Summary tab and note the temporary IP address of RealPresence Media Suite system
assigned by DHCP.
5 On VMware console, click Edit and adjust the CPU, memory, and the minimum disk space.
Configure NFS (Required)
RealPresence Media Suite virtual edition requires an NFS share as its media storage. The procedure below
demonstrates how an NFS share is configured on a typical Linux distribution.
Make sure that NFS is co-located on the same switch/location as the RealPresence Media Suite system to
ensure stable I/0 operations.
Polycom, Inc.
20
RealPresence Media Suite Virtual Edition Installation
To export a shared storage location via NFS on a typical Linux system:
1 Make sure the NFS service has been installed and is running.
Examples:
[root@centos-nfs ~]# service nfs status
rpc.svcgssd is stopped
rpc.mountd (pid 20129) is running...
nfsd (pid 20194 20193 20192 20191 20190 20189 20188 20187) is running...
rpc.rquotad (pid 20125) is running...
2 Edit the NFS configuration file /etc/exports to set the file system paths for export.
Examples:
[root@centos-nfs ~]# cat /etc/exports
/home/nfs *(rw,no_root_squash)
/home/nfs_zip_1 192.168.9.78(rw,no_root_squash)
3 Restart the NFS service.
Examples:
[root@centos-nfs ~]# service nfs restart
Shutting down NFS daemon:
[
OK
]
Shutting down NFS mountd:
[
OK
]
Shutting down NFS quotas:
[
OK
]
Shutting down NFS services:
[
OK
]
Starting NFS services:
[
OK
]
Starting NFS quotas:
[
OK
]
Starting NFS mountd:
[
OK
]
Stopping RPC idmapd:
[
OK
]
Starting RPC idmapd:
[
OK
]
Starting NFS daemon:
[
OK
]
Product Activation
You must have a license to use the RealPresence Media Suite. The license type determines RealPresence
Media Suite capability.
● RealPresence Media Suite - 6/3
RealPresence Media Suite records up to 6 SIP or H.323 calls (up to 3x720p live streaming) supports
both MP4 and WMV formats.
● RealPresence Media Suite - 12/6
RealPresence Media Suite records up to 12 SIP or H.323 calls (up to 6x720p live streaming) supports
both MP4 and WMV formats.
Polycom, Inc.
21
RealPresence Media Suite Virtual Edition Installation
● RealPresence Media Suite - 18/9
RealPresence Media Suite records up to 18 SIP or H.323 calls (up to 9x720p live streaming) supports
both MP4 and WMV formats.
● RealPresence Media Suite - 40/0
RealPresence Media Suite records up to 40 SIP or H.323 calls; none of the calls can be used as live
streams.
●
Capacity license can be added to the 6/3 or 12/6 models to a maximum capacity of 18/9.
Obtain the Product Activation Key from Polycom
A new installation of RealPresence Media Suite Virtual Edition comes with a 90-day trial license.
Note: You must activate the license in Appliance Edition
For the RealPresence Media Suite Appliance Edition, you must activate the license using the product
serial number (you can find this by choosing Admin &gt; Product Activation) of the RealPresence
Media Suite
To obtain the product activation key:
1 RealPresence Media Suite Appliance Edition: Obtain the serial number from rear panel of the
RealPresence Media Suite system. Write it down for later use.
2 RealPresence Media Suite Virtual Edition: Go to Admin &gt; Product Activation to obtain the serial
number. Write it down for later use.
3 Enter the following web site address in the address bar of the web browser: support.polycom.com.
and go to Support Home.
4 Go to Licensing &amp; Product Registration &gt; Activation/Upgrade.
5 Click All other Polycom Products in the pop-up window.
6 Enter your e-mail address and password to log in to or register for a new account.
7 Follow the page prompts to generate the Key Code required for system activation.
8 Enter the Serial Number you recorded and click Next.
9 Follow the page prompts to generate the Key Code required for system activation. Enter the product
options license numbers.
10 Note the activation key (Key Code) on the page and click Upgrade.
11 Go back to RealPresence Media Suite Admin Portal and activate the system under Admin &gt;
Product Activation.
To download RealPresence Media Suite Virtual Edition software:
1 Go to Admin &gt; Product Activation to obtain the serial number. Write it down for later use.
2 Enter the following web site address in the address bar of the web browser: support.polycom.com.
and go to Support Home.
3 Go to DOCUMENTS &amp; DOWNLOADS &gt; UI Infrastructure.
4 Click Video Content &amp; Management Solutions in the left side bar.
5 Click Polycom RealPresence Media Suite, Virtual Edition.
6 Enter your e-mail address and password to log in to or register for a new account.
Polycom, Inc.
22
RealPresence Media Suite Virtual Edition Installation
7 Click the EULA and agree to it.
8 Click Submit.
9 Go to RealPresence Media Suite Admin Portal and activate the system under Admin &gt; Product
Activation.
To view the system activation status:
&raquo; Go to Admin &gt; Product Activation. The following system information is displayed.:
Parameter
Description
License Type
Permanent license or 90-day trial version
Software Version
Current version of the software running on the system
Serial Number
Product serial number
Activation Status
Whether the system is activated.
Max Recording Ports
Maximum number of recording ports supported by the system
Max Live Streaming Ports
Maximum number of live streaming ports supported by the system
Max Streaming Sessions
Maximum number of video-on-demand and live streaming sessions
supported by the system.
Base: 500.
Note: After purchasing and activating the license, the streaming
sessions capacity will be increased from 500 to 1,000.
Media Encryption
Whether the AES encryption function of the system is activated.
This is a chargeable function, which you can use only after purchasing
the license and activating it.
Streaming without recording (no archive)
Whether the streaming without recording function of the system is
activated.
Once this function is activated, the system performs live streaming
without recording and leaves no archives.
Timecode Watermark
Whether the basic timecode watermark capability for transcoded mp4
on-demand files is activated. On-demand archives can be output with
basic timecode watermarking.
Scalability Enable
Whether Scalability Mode is activated.
This is a charged function. You can use it only after purchasing the
license and activating it.
Polycom, Inc.
23
System Initialization Using the Fast Configuration Wizard
System Initialization Using the Fast
Configuration Wizard
For the first-time start up, the RealPresence Media Suite Fast Configuration Wizard will get you up and
running as soon as possible. All settings in the wizard can be changed later on configuration pages.
For the Virtual Edition, the Fast Configuration Wizard pops up if Media Storage Settings is not configured;
For the Appliance Edition, the Fast Configuration Wizard pops up if Product Activation has not occurred.
Fast Configuration Wizard guides you through these steps:
For the Virtual Edition, the Fast Configuration Wizard guides you through these steps:
● Configure Media Storage Settings
● Configure IP Settings
● Product Activation
● Configure Signaling Settings
● Configure System Time
For the Appliance Edition, the Fast Configuration Wizard guides you through these steps:
● Product Activation
● Configure IP Settings
● Configure IP Settings
● Configure Signaling Settings
● Configure System Time
Fast Configuration Wizard for the Virtual Edition
For the RealPresence Media Suite Virtual Edition, the Fast Configuration Wizard pops up if Media Storage
Settings is not configured.
The Fast Configuration Wizard guides you through following steps:
Configure Media Storage Settings
By default, RealPresence Media Suite stores the files on a network file system if you enable it.
For configuration steps, refer to To add or edit a device:.
Note: Virtual edition must configure NFS media storage
For a virtual edition, you must configure for a NFS media storage or you cannot continue.
You need to click Next and save changes at the next step by clicking OK, otherwise the configured
settings will not be saved.
Polycom, Inc.
24
System Initialization Using the Fast Configuration Wizard
Configure IP Settings
The RealPresence Media Suite system supports both IPv4 or IPv4 &amp; IPv6 network communications. You
can configure parameters to be used for network communication, including system IP address, DNS server,
and NAT server.
For configuration steps, refer to To add or edit a device:.
When you are done with configuration, click OK to save the changes.
Product Activation
.
For configuration steps, refer To Product Activation. As the Virtual Edition comes with A 90-day trial license,
you can use the RealPresence Media Suite system without activating the license.
Configure Signaling Settings
For H.323, if a gatekeeper is configured on your network, you can register RealPresence Media Suite to the
gatekeeper to simplify calling. A gatekeeper manages functions such as bandwidth control and admission
control. A gatekeeper also handles address translation, which allows you to make calls using static aliases
instead of IP addresses that may change each day.
If you make SIP calls, you can register RealPresence Media Suite to a SIP server to simplify calling.
For configuration steps, refer to Configure Signaling Settings.
Configure System Time
You also can set the RealPresence Media Suite system time from the Fast Configuration Wizard.
For configuration steps, refer to Set the System Time.
Fast Configuration Wizard for Appliance Edition
For the Appliance Edition, the Fast Configuration Wizard pops up if Product Activation has not occurred.
Product Activation
For configuration steps, refer to Product Activation.
Note: License must available before installing
The Product Activation page must be filled out before you can continue; make sure the license is
available when installing.
Configure IP Settings
The RealPresence Media Suite system supports both IPv4 or IPv4 &amp; IPv6 network communications. You
can configure parameters to be used for network communication, including system IP address, DNS server,
and NAT server.
For configuration steps, refer to To add or edit a device:.
When you are done with configuration, click OK to save the changes.
Polycom, Inc.
25
System Initialization Using the Fast Configuration Wizard
Configure Media Storage Settings
By default, RealPresence Media Suite stores your archives on its local hard disk and network file system.
For configuration steps, refer to To add or edit a device:.
Configure Signaling Settings
For H.323, if a gatekeeper is configured on your network, you can register RealPresence Media Suite to the
gatekeeper to simplify calling. A gatekeeper manages functions such as bandwidth control and admission
control. A gatekeeper also handles address translation, which allows you to make calls using static aliases
instead of IP addresses that may change each day.
If you make SIP calls, you can register RealPresence Media Suite to a SIP server to simplify calling.
For configuration steps, refer to Configure Signaling Settings.
Configure System Time
You also can set the RealPresence Media Suite system time from the Fast Configuration Wizard
For configuration steps, refer to Set the System Time.
Configure IP Settings through Console
By default, when a new RealPresence Media Suite is started, it obtains an IP address from the DHCP server
automatically. Follow the steps below to check the IP address assigned by the DHCP server. You can
configure IP settings from either RealPresence Media Suite system console or Admin Portal.
To set the system IP address in the RealPresence Media Suite console:
1 Connect a VGA monitor to the VGA interface of the RealPresence Media Suite system, and connect
the USB keyboard to the USB interface of the RealPresence Media Suite system.
2 Open the console of your RealPresence Media Suite.
3 The default IP address displayed on the console, shown next, is https://192.168.1.254.
Polycom, Inc.
26
System Initialization Using the Fast Configuration Wizard
4 Assign the system a static IP through the RealPresence Media Suite console. If needed, modify the
RealPresence Media Suite IP address in the Admin Portal. See To add or edit a device:.
5 Press the Alt+F2 keys to go to the login screen.
6 Enter the user name and password (both are polycom by default).
7 Set RealPresence Media Suite a static IP or DHCP for the LAN interface using Network Settings
command, refer to Network Settings for details.
Note: Get IP address from console after the DHCP setting is finished
After the DHCP setting configuration, go to the console and get the IP address assigned by DHCP
server
8 After you set the IP, select Yes to reboot and save the changes.
Polycom, Inc.
27
Scalability Mode
Scalability mode is a new feature that enable multiple machines into a cluster, thus has a much greater
capacity for recording, streaming and transcoding. In Scalability Mode, one Media Suite Center and several
Media Nodes work together to provide higher capacity and better management for recording, live streaming,
and transcoding.
Note: The Media Suite Center must bu an Appliance Edition
The Media Suite Center must be an Appliance Edition. The Media Nodes can be a Virtual Edition or
an Appliance Edition.
Verify Scalability Mode License
Scalability mode can be activated by a scalability license. The scalability license has dependency on pro
license, which is a prerequisite condition before activation.
Note: License is applied on Media Suite Center
If RealPresence Media Suite is in Scalability Mode, license is applied on Media Suite Center only and
controlled for the whole cluster.
To check the scalability license:
1 Go to Admin &gt; Product Activation.
Polycom, Inc.
28
Scalability Mode
2 Check to ensure that Scalability Enable has a green checkmark next to it..
Set the Role of RealPresence Media Suite
In Scalability Mode, Media Suite Center provides central control and management of the cluster, including
cluster configuration, sanity monitoring, service load balancing. In addition, Media Suite Center provides
portal access (admin and user portal), and acts as the signaling proxy (SIP and H.323) which interface with
external signaling networks. Media Nodes provide media processing functionality, including recording,
streaming, and transcoding.
The default role of a new installation or upgrade of the RealPresence Media Suite is Media Suite Center.
You can change the server role from Media Suite Center to Media Node through the console port as follows:
Note: Media Node cannot access to the User Portal
After the Media Suite role is changed to Media Node, the Web user interface is no longer accessible
on that server. If you want access to the Web user interface again, change the server role to Media
Suite Center.
If Media Node disconnect from Media Suite Center for network reason, you should change the Media
Node to Media Suite Center, and modify the networking setting through console.
To set the server role to Media Node through the console:
1 (Appliance Edition) Connect a VGA monitor to the VGA interface of the RealPresence Media Suite
system, and connect the USB keyboard to the USB interface of the RealPresence Media Suite
system.
2 (Virtual Edition) Accessed through vSphere client console or SSH,
3 Open the console of your RealPresence Media Suite.
Polycom, Inc.
29
Scalability Mode
4 The default console display is shown next:
5 Select Set Server Role by pressing the Enter key.
6 Select Media Node, and press OK to set the RealPresence Media Suite to Media Node.
Polycom, Inc.
30
Scalability Mode
7 Set the Media Suite Center IP address for Media Node, and click OK.
8 Click Yes to save the changes on the pop-up page.
9 Click Yes to reboot all services on the pop-up confirmation page. All the services reboot, and then
log off.
10 Check the device setting of Media Node on the Admin Portal.
1 In the address line, enter the Admin Portal IP address in this format: http://&lt;system IP
address&gt;/admin, or http://&lt;FQDN&gt;/admin.
2 Enter the user name and password to log in to the system.
Go to Device &gt; Device Manager.
3 Select one Media Node.
4 Click Edit to set the Media Node. For device configuration, refer to the Configure Device.
Configure Device
In Scalability mode, one to ten machines could be added in to cluster as Media Nodes. This section
describes how to add, edit or delete those machines from admin portal.
To add or edit a device:
1 Access the RealPresence Media Suite Admin Portal by its IP address or FQDN from a compatible
browser.
2 Go to Device &gt; Device Manager.
3 Select a specific device, then click Add or Edit.
Polycom, Inc.
31
Scalability Mode
4 Configure the Common settings:
Common Settings
Parameter
Description
Device Name
Specify a unique name for the device name.
Register IP Address
Specify the IP address of the device.
Device Box Type
Specify the device box type as follows:
• HARDWARE: for Appliance Edition
• VMWARE_VM: for Virtual Edition
Only available when adding a new device.
5 Configure the Network Setting as shown next:
Network Settings
Parameter
Description
Enable Networking Separation
Select this check box to route the management,
streaming traffic, and video call traffic through LAN 1 and
LAN 2 interfaces separately.
This offers higher security for the signaling data.
Network Settings
Obtain an IP Address
Automatically (DHCP)
If you select this radio button, RealPresence Media Suite
obtains an IPv4 address automatically via DHCP.
Note: Obtaining an IP address automatically is not
recommended. For best results, assign a static IP to the
RealPresence Media Suite.
Using the Following IP Address
•
•
•
•
•
IP Address: the IP address of the system.
Subnet Mask: the subnet mask of the system.
Default IPv4 Gateway: the address of the interface
used to access the IPv4 gateway.
Preferred DNS Server: the preferred DNS server
address for the system to resolve domain names.
Alternate DNS Server: the alternate DNS server
address for the system to resolve domain names.
Enable IPV6
Specify whether to enable IPv6 related functions.
Obtain an IP Address
Automatically (IPV6)
Specify whether to obtain the IPv6 address automatically
using Stateless Address Auto-configuration (SLAAC).
Note: Obtaining an IP address automatically is not
recommended. For best results, the system should be
configured with a static IP address.
Polycom, Inc.
32
Scalability Mode
Network Settings
Parameter
Description
Using the Following IP Address
(IPV6)
Select this option to manually configure a static IPv6
address:
• Link Local Address: Specify an address for link local
communication.
Routers do not forward packets with link local
addresses.
• Site Local Address: Specify an address for site local
communication.
Routers do not forward packets with site local
addresses.
• Global Address: Specify one or several address for
communication with external IPv6 networks. Separate
several addresses with a comma (,).
• Default IPV6 Gateway: Specify the address of the
interface to use for accessing the IPv6 gateway.
Enable ICMP V6 DAD
Specify whether to enable Duplicate Address Detection
(DAD) to ensure the IPv6 address set to the system is
unique in the local network.
Enable ICMP Echo
Specify whether to allow the system to respond to an
Internet Control Message Protocol (ICMP) echo request
(Ping) sent from other devices in the network.
In some high-security environments, you may need to
disable this option to protect the system from Ping
attacks.
MTU
Specify the Maximum Transmission Unit (MTU) size.
LAN Speed
Specify the speed or duplex modes for the LAN port.
Select Auto to let the system set the speed
automatically.
Note: When setting the LAN port speed, contact your
network administrator to ensure that the switch link rate
matches the system port speed.
NAT Public (WAN) Address
Set the external IP address in a Network Address
Translation (NAT) environment.
NAT environments use private internal IP addresses for
devices within the network, while using one external IP
address to allow devices outside the LAN to access the
RealPresence Media Suite Web Portal, view live
streaming, or play back VoD.
General System Network Settings
Host Name
Specify the host name of the system.
Domain
Specify the domain name of the system.
Polycom, Inc.
33
Scalability Mode
Network Settings
Parameter
Description
FQDN
Specify the FQDN for RealPresence Media Suite.
The FQDN must be correct and reachable. After
configuring the FQDN, DNS must be configured for
streaming service works well.
In Scalability Mode, if https is enabled, FQDN should be
configured for Media Suite center and each Media Node.
Preferred DNS Server
The preferred DNS server address for the system to
resolve domain names.
Alternate DNS Server
The alternate DNS server address for the system to
resolve domain names.
6 Click Add to add static routes. Enter the following information for each route:
Set Route Parameters
Parameter
Descriptions
Destination
Specify the IP address of the destination network.
Gateway
Specify the IP address of the gateway to access the
destination network.
Subnet Mask
Specify the subnet mask for the destination network.
7 Configure the Media Storage settings. By default, the RealPresence Media Suite, Virtual Edition,
stores the files on a network system if enabled to do so. For the Appliance Edition, archives are
saved on its local hard disk and network file system could be configured.
Media Storage Settings
Parameter
Description
Media Storage Policy
(Appliance Edition only) If you select a policy other
than Local Storage First, you need to configure
settings below for network file system.
NFS Server Address
Enter an address of the NFS server.
NFS Storage Folder
Specify the folder path to the NFS storage.
Note: Make sure the NFS server is set up. The NFS
storage share folder must be different for all
RealPresence Media Suite VE systems
Test
Test whether the NFS server is reachable.
Synchronize archives when
storage setting changed
When this option is selected, the archives on the storage
will be synced up with the archive record in the system
database, and can be viewed from either portal. The
sync-up action takes effect after the system restarts.
Polycom, Inc.
34
Scalability Mode
Media Storage Settings
Parameter
Description
Send warning e-mail to the
admin when the remaining NFS
free space reaches: (GB)
Set an NFS storage space threshold in the range of
10-50GB. After the system reaches the threshold, the
RealPresence Media Suite will send notifications to
specified receivers.
Send warning email to the admin
when remaining LOCAL free
space reaches (GB)
(Appliance Edition only) Set a local storage space
threshold in the range of 10-50GB (the default value is
10GB). After the system reaches the threshold, the
RealPresence Media Suite will send notifications to
specified receivers.
Note: Network storage is very important
In the RealPresence Media Suite, Virtual Edition:
• If the network storage is disabled or has an error, the RealPresence Media Suite cannot dial in and
dial out.
• RealPresence Media Suite supports NFS Versions 2 and 3.
8 Configure the Service Setting:
Service Settings
Parameter
Description
Service Policy
Select Enable All Services to enable recording,
transcoding, and streaming services, or select Enable
Streaming Service only to enable streaming service
only.
• Enable All Services: the device supports all services,
and provides recording, transcoding, and streaming
functionality.
• Enable Streaming Services Only: the device
supports streaming service, and load balances the
streaming service only.
Note: The Services Policy can be changed only once.
Resource Policy
Specify the resource policy on the device. This option is
available only when the Enable All Services is selected.
• Streaming First: the device meets the streaming
service first.
• Recording First: the device supports recording
service without streaming services only, and load
balances the recording services. The recording
service distribution is based on the idle capability of
each device in Scalability Mode.
Polycom, Inc.
35
Scalability Mode
9 Click Save to apply your changes.
If more than one Media Node server is pointing to the Media Suite Center, you can make the same
changes to other Media Node servers.
10 Click OK to reboot the server.
11 Check the status of devices. After the system reboots, the devices show a red status until the
system is ready. Select the Refresh button to update the screen.
12 Create a Certificate Signing Request (CSR) and install a certificate.
In Scalability Mode, if https is enabled, you should add all possible FQDNs and IP addresses of Media
Suite Center and each Media Node in SAN filed. Additionally, If a new device is added, a new
certificate need to be generated to include the new device.
For procedure of creating a CSR, refer to Certificate Management.
To reboot or shut down the device:
1 Go to Device &gt; Device Manager.
2 Select devices which you want to reboot or shutdown.
3 Click Action on the right corner.
4 Click Reboot to reboot the selected device, or click Shutdown to shutdown the selected device.
To reboot or shut down services:
1 Go to Device &gt; Device Manager.
2 Select devices on which you want to reboot or shutdown services.
3 Click Action on the right corner.
4 Click Reboot to reboot the services on the selected device, or click Shutdown to shut down the
services on the selected device.
Media Migration
RealPresence Media Suite provides export and import media function to migrate data among devices, and
the function is useful to manage and protect media data when add, delete, or replace devices.
To export media from the device:
1 Go to Device &gt; Device Manager.
2 Select the devices which you want to export media from.
3 Select Action &gt; Export Media.
Polycom, Inc.
36
Scalability Mode
4 Configure the following settings for FTP server.
FTP Server Parameters
Parameter
Description
Server Address
Enter the IP address of the FTP server.
Port
Enter the port of the FTP server.
Media Backup Path
Specify the default FTP directory to save your media files.
User Name
Enter the account and password for login to the FTP server.
Note: The registered FTP user should possess read-write permissions
to user root directory.
Password
Use Anonymous
When this is enabled, you can log in to the FTP server using
anonymous account.
Enable SSL
Set whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and FTP server. The system
can only support implicit SSL FTP.
Test
Test whether the FTP configurations work.
5 Click OK to export the media from selected device to FTP server.
To import media to devices
1 Go to Device &gt; Device Manager.
2 Select the devices to which you will import media.
3 Select Action &gt; Import Media.
4 Configure the following settings for the FTP server.
FTP Server Settings
Setting
Description
Server Address
Enter the IP address of the FTP server.
Port
Enter the port of the FTP server.
Media Backup Path
Specify the default FTP directory to which you will save your media
files.
User Name
Enter the account and password for login to the FTP server.
Note: The registered FTP user should possess read-write permissions
to the user root directory.
Password
Use Anonymous
Polycom, Inc.
When this setting is enabled, you can log in to the FTP server using an
anonymous account.
37
Scalability Mode
Setting
Description
Enable SSL
Set whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and the FTP server. The
system can support implicit SSL FTP only.
Test
Test whether the FTP configurations work.
5 Select List Remote Folders, and specify the folders that you will import from.
6 Click OK.
Manage Site Topology
In Scalability Mode, Media Nodes can be deployed in different sites to provide faster accessory and
resource load balance from sites.
To add a new site:
1 Go to Topology &gt; Sites.
2 Click Add to add a new site.
3 Enter the Site Name and Description. Polycom recommends that you use the state or city name
where Media Node is located as the site name.
4 Go to Subnets &gt; Add.
5 Enter the Subnet Name, IP Address, and Subnet Mask Length.
6 Click OK to add the new site.
To bulk import sites to the Admin Portal:
1 Go to Topology &gt; Sites.
2 Click Action &gt; Export Template to get the template file for the import file. The template is stored in
a local folder.
3 In the Site Template, fill in information for all the sites.
4 Click Action &gt; Import Sites, and select the file which contains information for all the sites.
5 Click OK. The system bulk imports sites to RealPresence Media Suite.
Polycom, Inc.
38
Configure the Admin Portal
Configure the Admin Portal
This section explains the functions used for admin portal administration.
Check System Status on the Home Page
You can find real-time system status and information on the Home Page.
Signaling Connection
The signal connection provides information and the recording status of the calls to and from video endpoints
or MCUs with this RealPresence Media Suite. Click
to expand detailed information.
Signal Connection Parameters
Parameter
Description
Far End Number
The far end number used by the connection
Start Time
The time the call started
Signaling Type
H.323 or SIP
Dial In/Out
Whether the connection is incoming or outgoing
VRR Number
The VRR number used by the connection
Live Streaming
Whether the connection is performing live streaming
Detail
Additional information like VRR name, audio type, audio call rate, video type,
video call rate, etc
Real Time Information
Displays the call address, audio packet loss, video resolution, video frame
rate, etc
Control the recording using the buttons shown next:
●
: Start recording.
●
: Pause recording.
●
: Resume recording.
●
: Stop recording.
●
: End the connection.
You can dial out to connect the endpoint to record using Dial out to record.
You can control the Quick Code playback using the buttons shown next:
●
: Pause playback.
Polycom, Inc.
39
Configure the Admin Portal
●
: Resume playback.
●
: Stop playback.
●
: Start playback.
●
: Fast backward playback.
●
: Fast forward playback
●
: End the connection.
You can control the RMX playback using the buttons shown next:
●
: Pause playback.
●
: Resume playback.
●
: Stop playback.
●
: Fast backward playback.
●
: Fast forward playback
●
: Change conference layout
●
: End the connection.
System Information
Displays the following basic system information:
● System name
● The current version of the software running on the system
● The maximum number of recording ports and live streaming ports supported by the system
● Recording ports and live streaming ports usage
System Alerts
Shows the system alert information, for example, registration to primary gate-keeper failed, LAN2 failed to
acquire DNS automatically, IP address conflict for LAN1, CPU usage is too high, memory usage is too high,
NFS connection is lost, temperature is out of range, log size has reached the threshold value, etc.
Signaling Server Status
Displays gatekeeper registration status and SIP server registration status. When the H.323 registration is
successful, the system’s E.164 prefix and H.323 alias are displayed.
Hardware Status
The hardware status can be checked using the following indicators:
● Basic
 CPU Usage
 Memory Usage
 System Disk Usage
● Extension: Specifies value, total storage and status for RAID, disk, local media disk, power.
Polycom, Inc.
40
Configure the Admin Portal
Web Connections
Displays connection status on the Admin Portal for administrators and auditors.
● Admin Portal Connections:
 Current Administrators
 Current Auditors
External Server Status
The system can be integrated with external servers, such as IIS and WOWZA. You can check the
configuration for IIS, WOWZA, Windows Media Server, AKAMAI, EdgeCast, AD server and NFS server,
respectively.
Note: NFS server must be set up beforehand
Make sure the NFS server is set up.
Manage Users and Groups
This section explains how to manage users and groups in the system.
User Roles
Users who are defined in the RealPresence Media Suite system can log in to the system Admin Portal to
complete authorized operations. The system supports two user roles:
● Auditor: Audit and manages system logs and sets personal information.
● Administrator: Performs most of the operations, and can view and configure all pages.
Add a New User
You can add a local user to the system.
Note: AD users cannot be assigned to Administrator
An AD user cannot be an Administrator.
To add a local user:
1 Go to User &gt; Users.
2 Click Add.
Polycom, Inc.
41
Configure the Admin Portal
3 Configure the settings, as shown next:
Adding a User
Setting
Description
User ID
Specify the user ID used for web login. The user ID must be unique with a length
of 1-128 characters, and consist of alphanumeric or &quot;_&quot; symbol characters. Once
created, the user ID cannot be modified.
Full Name
Specify the user's full name.
Password
Specify the login password.
Confirm Password
Specify the confirmed password, which must be identical to the login password.
Role
User roles: Administrator, Auditor or User.
Different roles determine the user operation permissions after logging in to the
pages.
Email
Specify the user’s email address.
Description
Specify additional related information.
Modify User Information
The administrator can modify local user information and passwords, and delete users.
To modify user information:
1 Go to User &gt; Users.
2 Select the user entry you want to edit.
3 Click Edit.
4 Enter the user information, and then click OK.
To modify user password (local user only):
1 Go to User &gt; Users.
2 Select the user entry you want to modify.
3 Click Change Password.
4 Enter the new password and confirm password, then click OK.
After the password is changed by the administrator, the user is required to change the password after
logging in to the system using that password for the first time.
To delete a user:
1 Go to User &gt; Users.
Polycom, Inc.
42
Configure the Admin Portal
2 Select the user entry you want to delete.
3 Click Delete.
Create and Manage Groups
You can create user groups and set permissions for groups.
A default group, named all-users, is built into the system. It includes all the users defined in the
RealPresence Media Suite system. The all-users group cannot be modified or deleted. Administrators can
define a new group, modify or delete existing groups. Groups can be used in the User Portal for assigning
viewers and contributors to a Channel.
To view user groups:
1 Go to User &gt; Groups.
2 Filter by Local Groups or AD Groups.
To create a new user group:
1 Go to User &gt; Groups.
2 Click Add.
3 Specify a unique name for the group. You can enter associated descriptions if necessary.
4 Click Group Members.
5 Select users to add to the group, and then click Add.
To delete an item, select it and click Remove.
Note: The AD users can only in the AD group
The local group created here can only be added with local user only, and AD users can only be added
to AD group created in AD.
To modify or delete an existing group:
1 Go to User &gt; Groups.
2 Select the group entry you want to delete.
3 Click Edit or Delete.
Set Recording Parameters
You can configure supplementary recording settings from Configuration &gt; Call Settings. The system call
setting will be applied as the default value to all calls in the system. If there is difference in the recording
templates, the setting of the recording template will typically take precedence.
To configure recording setting:
1 Go to Configuration &gt; Call Settings.
Polycom, Inc.
43
Configure the Admin Portal
2 Configure the recording settings, as shown next:
Recording Settings
Setting
Description
Allow recording when live
streaming can not be created.
If this option is selected, the system automatically records the meeting to the
hard disk when there are insufficient resources available to live stream a
meeting. You cannot continue viewing the video in real time through the web.
However, you can play back the video upon the completion of recording and
format conversion.
If this option is not selected, the system rejects all calls that have live
streaming enabled when there are no live streaming resources.
Key Frame interval
Specify the fast forward and backward intervals when playing back recorded
files on an endpoint.
For example, if the interval is set to one minute, the system inserts an index
marker every minute when recording. When you press Fast Forward using
Far End Camera Control (FECC) or DTMF, the video playback jumps to the
nearest index marker from the current location. Shorter intervals result in
larger archive.
Indication Tone
Indicates that recording is ongoing; typically the tone is a very short beep
with intervals between beeps, measured in seconds.
Media Encryption
If the Media Suite is licensed for call encryption, this option specifies how
Advanced Encryption Standard (AES) encryption is enabled for H.323 and
SIP calls:
• Required For All Calls: Enable the AES encryption for all H.323 and SIP
calls, including video and audio-only calls. This option requires the device
to connect to the AES enabled system, otherwise, the connection cannot
be set up.
• When Available: Enable the AES encryption when the peer device
enables the AES option, and vice versa.
• Off: Disable the AES encryption.
Support AES 256-Bits key for
encryption
If the Media Suite is licensed for call encryption, this option specifies whether
to enable the 256-bit key for AES encryption. If not selected, the AES uses
the 128-bit key for encryption by default.
Max Call Length
The maximum call length for recording calls. The value is 4 hours by default.
Note: Valid call length ranges from 1 to 8 hours.
Max Call Length (for streaming
only call)
The maximum call length for streaming-only calls. The value is 8 hours by
default.
Note: There is no limitation to this option.
Enable all IVR notifications
When the IVR service at the system level is enabled, the default remaining
time to play IVR is 10 minutes.
Enable Global Quickcode
Playback PIN
Enable quickcode playback PIN at the system level.
Note: If a PIN code is set under the archive properties, the individual PIN
code will override that set at the system level.
Polycom, Inc.
44
Configure the Admin Portal
Setting
Description
NAT Enable
Select check box to enable NAT.
NAT Keep Alive Interval
Specify the NAT timeout interval.
Configure Signaling Settings
Note: The template value will override the system value
The template value will override the system value set under Configuration &gt; Call Settings on the
Admin Portal.
For H.323, if a gatekeeper is configured on your network, you can register RealPresence Media Suite to the
gatekeeper to simplify calling. A gatekeeper manages functions such as bandwidth control and admission
control. A gatekeeper also handles address translation, which allows you to make calls using static aliases
instead of IP addresses that may change each day.
If you make SIP calls, you can register RealPresence Media Suite to a SIP server to simplify calling.
H.323
If your network supports H.323, you can register RealPresence Media Suite to a H.323 gatekeeper to
simplify calling.
To register the system to a gatekeeper to make H.323 calls:
1 Go to Configuration &gt; Signaling Settings &gt; H.323.
2 Select Register To Gatekeeper.
3 Configure the settings listed in the following table. After you finish the configuration, click OK.
H.323 Gatekeeper Settings
.
Setting
Description
Gatekeeper Type
Choose between Polycom and Cisco VCS.
Primary Gatekeeper
Indicates whether the system is registered to the primary gatekeeper.
Gatekeeper Address
Specify the IP address for the gatekeeper.
Note: Never enter Media Suite IP address.
Gatekeeper Port
Specify the port number for the gatekeeper (the default value is 1719).
Register User Information for
Gatekeeper
Specify whether to register the system to a Polycom Gatekeeper server for
H.235.0 authentication.
When H.235.0 authentication is enabled, the gatekeeper ensures that only
trusted endpoints are allowed to access the gatekeeper.
Gatekeeper User
Specify the user name for registration with the Polycom Gatekeeper server.
Gatekeeper Password
Specify the password for registration with the Polycom Gatekeeper server.
Polycom, Inc.
45
Configure the Admin Portal
Setting
Description
Alternate Gatekeeper
Indicates whether the system is registered to the alternate
gatekeeper.
Note: The alternate gatekeeper is used only when the primary gatekeeper
is not available.
System Prefix / E.164
Specify the E.164 number for the system.
System H.323 Alias
Specify the H.323 alias for the system.
Remote Display Name
Specify the name to be displayed to the far end.
Note: If you set the remote display name with dual-bytes characters like
Chinese, you will not see the characters on the far end endpoints in a
H.323 call between endpoints and the Media Suite system.
Note: Find information on DMA
If the RealPresence Media Suite is registered to DMA as gatekeeper, you can find
Media Suite's information on the DMA portal under Network &gt; MCU &gt; MCUs.
SIP
If your network supports SIP, you can use SIP to connect video calls. RealPresence Media Suite supports
SIP integration with SIP servers such as the Polycom DMA.
To configure the SIP settings:
1 Go to Configuration &gt; Signaling Settings &gt; SIP.
2 Configure the SIP settings, as shown next:
SIP Configuration Settings
Setting
Description
Transport Type
Specify the transport layer protocol used for communicating with the SIP
server. It needs to be consistent with the protocol supported by the SIP
server.
Enable Certificate Validation
Specify whether to validate the server’s certificate before accepting it.
This option is available only after you select TLS as the Transport Type.
Note: RealPresence Media Suite always sends its own certificate to the
server, regardless of this selection.
Register to SIP Server
Specify whether to register the system to the SIP server.
SIP Server Type
Choose a SIP server type from the drop-down list. Currently only a generic
type is available.
Polycom, Inc.
46
Configure the Admin Portal
Setting
Description
SIP Server Status
Specify:
• Server Address
• Server Port
• Server Domain Name
Note: Never enter RealPresence Media Suite IP for the Server Address.
Register User’s Information
Specify:
• User Name
• Auth User Name
• User Auth Password
Outbound Proxy Server
For communication with the SIP server when the system is configured on
the internal network, an outbound proxy server is required to implement
traversal of the firewall or NAT. In this case, you need to set the IP address
and port number for the outbound proxy server.
• Server Address: Enter an address of the SIP server.
• Server Port: Enter the port of the SIP server.
.
Note: Find information on DMA
• If you need to configure both the H.323 Gatekeeper parameters and SIP
parameters at the same time, click OK after you finish the configuration of both
parameters.
• If the RealPresence Media Suite is registered to DMA as the SIP server, you can
find RealPresence Media Suite information on the DMA portal under Network &gt;
Endpoints.
Configure Port Settings
Port Settings allow specific ports in the firewall network environment to be allocated to multimedia calls.
To configure the port:
1 Go to Configuration &gt; Port Settings.
2 Select Enable Port Configuration.
Polycom, Inc.
47
Configure the Admin Portal
3 Configure the port settings, as shown next:
Port Settings
Setting
Description
TCP Ports
Specify the TCP port range.
You can set the starting port number (the default value is 10,000); the ending
port number is calculated automatically.
UDP Ports
Specify the UDP port range. You can set the starting port number (the default
value is 20,000); the ending port number is calculated automatically.
Streaming Port
Specify the streaming port range. The default value is 1,640.
Multicast Port
Specify the multicast port range. The default value is 1,641.
Note: Scalability Mode does not support Multicast.
4 Click OK. The recording server restarts to apply your changes.
Set the System Time
You also can set the RealPresence Media Suite system time from the Admin Portal.
To set the system time:
1 Go to Configuration &gt; System Time.
2 Configure the system time settings, as shown next:
System Time Settings
Setting
Description
Time Service
Specify how to set the system time:
• Console: Set the time manually.
• NTP Server: Obtain the system time from a time server.
Date
The current system date and time.
Changing the time manually is not recommended.
Time
Time Zone
The current time zone.
NTP Server 1 and NTP server 2
Specify the address or domain name of a network time server. NTP server 2
is used only when NTP server 1 is not available.
Note: If you set a domain name, make sure you have already set a DNS
server address that can resolve this domain name in Configuration &gt; IP
Settings.
3 Click OK. The system restarts to apply your changes.
Polycom, Inc.
48
Configure the Admin Portal
Configure Multicast Settings
The Polycom RealPresence Media Suite system supports the multicast function and can perform the
one-to-many transmission of video streams. The system needs to send the video streams only once so that
multiple computers can simultaneously share live streaming, which greatly reduces the demand for
transmitting network video streams and saves the network bandwidth.
The Polycom RealPresence Media Suite system supports the simultaneous multicast of up to 100
channels.
Note: Scalability Mode does not support Multicast
Scalability Mode dose not support multicast.
Before Using the Multicast Function
Meet the following requirements to use the multicast function successfully:
● The multicast function is activated in the Polycom RealPresence Media Suite system. Contact your
supplier to obtain this function.
The multicast function is disabled by default.
● Routers and switches in the network of client computers are configured to support the IP multicast
communication with the Polycom RealPresence Media Suite system.
Configure the Multicast
Before you use the system to perform the multicast, configure the settings on the multicast page.
To configure multicast parameters:
1 Go to Configuration &gt; Multicast Settings.
2 Configure the multicast settings:
Multicast Settings
Parameter
Description
Auto Multicast for Live
Streaming
If this option is selected, all the live streaming will multicast automatically.
This option is disabled by default.
Multicast IP Pool Starting
Address
Specify the initial IP address of the multicast address pool. The system uses 100
consecutive addresses starting with this IP address to perform the multicast.
The valid starting IP address range is 233.0.0.0 - 239.255.255.156.
Multicast TTL.
Specify the TTL value:
• Local Network -- 1
• Intranet -- 32
• Internet, Inter-continent -- 64
• Internet, Inter-continent -- 128
• Maximum allowed value -- 255 (default value)
Polycom, Inc.
49
Configure the Admin Portal
Note: Cannot start or stop the multicast manually
You cannot start or stop the multicasts manually; they will start once the live streaming starts and will
stop after the live streaming stops.
Multicast
The Polycom RealPresence Media Suite system supports the video multicast function and can send video
streams to a group of computers at the same time. Users can play multicast videos from either the system's
Admin Portal or User Portal.
Multicast of a Live Streaming
Users can start a multicast from the live streaming list. The system supports up to 100 concurrent multicast
channels. Streaming format is defined in meeting templates. For more information, see To define a recording template:.
Note: Cannot support VoD archive multicast
VoD archive multicast is not supported.
To start a multicast (when multicast is disabled):
1 Create a recording template with Enable Multicast selected.
2 Configure Multicast TTL from recording template.
3 Create a VRR with the configured recording template.
4 Start live streaming with the VRR; multicast starts at the same time.
To view a multicast streaming:
1 Click Live Streaming.
2 Select a live streaming and click Multicast Detail.
3 Click Play.
The media file is played in a new window.
Note: Multicast view and choose
• If there are MP4 and WMV streams, there will be two multicasts for the two stream
types.
• If there are two bitrate streams, center will choose the higher bitrate stream on
which to multicast.
• You can view multicasts from either the Admin or User Portal.
Certificate Management
X.509 certificates are a security technology that assists networked computers in determining whether to
trust each other. The RealPresence Media Suite system supports using X.509 certificates (version 3 or
earlier) for authenticating the network connections. Once a certificate is purchased and installed in the
RealPresence Media Suite system, it may be used for the following connections:
Polycom, Inc.
50
Configure the Admin Portal
● Web server (TLS)
● Microsoft Active Directory server (LDAPS)
● SIP recording (TLS)
● FTP Server (FTPS)
Install the Certificate in the System
Certificates and certificate chains are a security technology that allows networked computers to determine
whether to trust each other.
By default, to support encrypted communications and establish a minimal level of trust, the system includes
a default key and a signed certificate.
However, to implement a full certificate chain to a root certificate authority (CA), the system requires both a
root CA certificate and an identity server certificate signed by the root CA. Therefore, at times you must
request these certificates from your CA.
Note: Generate a new certificate if a new Media Node is added in Scalability Mode
In Scalability Mode, If a new device is added, a new certificate need to be generated to include the
new device.
Install certificates on the RealPresence Media Suite system in the Admin Portal:
1 Install your chosen certificate authority’s public certificate, if necessary, so that the RealPresence
Media Suite system trusts that specific CA.
2 Create a certificate signing request to submit to the CA.
3 Install a public certificate signed by your CA that identifies the RealPresence Media Suite system.
The RealPresence Media Suite system accepts the following types of certificate chains or single
certificates:
Certificate Types
Type
Description
.pem
Privacy Enhanced Mail, base64 encoded DER certificate, enclosed between
&quot;-----BEGIN CERTIFICATE-----&quot; and &quot;-----END CERTIFICATE-----&quot;.
.cer, .crt, .der
Usually in binary DER form, but Base64-encoded certificates are also common
(refer to .pem).
.p7b, .p7c
PKCS#7 SignedData structure with certificates or CRLs and without data.
.p12
PKCS#12, may contain public certificates and password-protected private keys.
.pfx
PFX, predecessor of PKCS#12. This type usually contains data in PKCS#12
format, for example, with PFX files generated in IIS.
Install a Certificate Authority’s Certificate
You must install a CA’s certificate if you don’t obtain a certificate chain that includes a signed certificate for
the RealPresence Media Suite system, your CA’s public certificate, and any intermediate certificates.
Polycom, Inc.
51
Configure the Admin Portal
The certificate must be either a single X.509 certificate or a PKCS#7 certificate chain. If it is ASCII text, it’s
in PEM format, and starts with the text -----BEGIN CERTIFICATE-----. If it is a file, it can be either PEM or
DER encoded.
To install a certificate for a trusted root CA:
1 Go to Configuration &gt; Certificate Management.
2 If you are using a certificate authority that is not listed, obtain a copy of your certificate authority’s
public certificate.
3 Select Install Certificates.
4 Do one of the following:
 Click Upload Certificate and click Add to browse to the certificate. Upload the selected
certificate, and enter your password if necessary.
 Copy the certificate text, and then click Paste Certificate to paste it into the text box.
5 Click OK. If the certificate can be verified, the system installs it.
Create a Certificate Signing Request
This procedure creates a CSR (certificate signing request) that you can submit to your chosen certificate
authority.
Note: CSR overwrite
Creating a new CSR overwrites the existing pending CSR, if any.
To create a certificate signing request:
1 Go to Configuration &gt; Certificate Management.
2 Select Issue Signing Request.
3 Enter the certificate information, as shown next:
Certificate Information
Parameter
Description
Common Name
Specify the name of the system.
Organizational unit (OU)
Specify the business unit defined by your organization (optional). Use a comma
(,) to separate several business units.
Organization
Specify your organization’s name (optional).
City or locality (L)
Specify the city where your organization is located (optional).
State (ST)
Specify the state or province where your organization is located (optional).
Polycom, Inc.
52
Configure the Admin Portal
Parameter
Description
Country (C)
Specify your two-character country code.
Subject Alternative Names
(SAN)
Add the SAN to Certificate.
In Scalability Mode, you should add all possible FQDNs and IP addresses of
each Media Node in this field if https is enabled. Additionally, If a new device is
added, a new certificate need to be generated to include the new device.
4 Click OK.
The Certificate Signing Request dialog box displays the encoded request.
5 Copy the entire contents of the Encoded Request box and submit it to your CA. Be sure to include
the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE
REQUEST-----.
Depending on the certificate authority, your CSR may be submitted by pasting it into a web page.
6 Click OK.
When your request has been processed, your CA sends you a signed public certificate for your
RealPresence Media Suite system. Some certificate authorities also send intermediate certificates or
its root certificates.
The CA might send you the certificate as e-mail text, an e-mail attachment, or content on a secure
web page.
Refer to To install a certificate for a trusted root CA:to install a certificate.
View Certificate Details
You can review installed certificate details.
To view the certificate details:
1 Go to Configuration &gt; Certificate Management.
2 Click on Display Details.
Certificate Details
Parameter
Description
Certificate Info
States the purpose and alias of the certificate.
Issue To
States the entity to which the certificate was issued and the certificate serial
number.
Issue By
States the issuer.
Validity
States the issue and expiration dates.
Fingerprints
States SHA1 and MD5 fingerprints (checksums) for confirming certificate.
Polycom, Inc.
53
Configure the Admin Portal
Note: Notify certificate expire day
When a certificate is about to expire, you are notified ten days prior to the expiration
date.
Remove a Certificate
You can remove installed certificates.
Note: Certificate cannot be remove
A certificate cannot be removed when it is the only private certificate that can be
used as web service certificate in the system.
To remove a certificate:
1 Go to Configuration &gt; Certificate Management.
2 Highlight the certificate you want to remove.
3 Click Delete.
Client Certification
If client certificate validation is enabled in the system, other systems can connect to the RealPresence
Media Suite system only if they present a client certificate issued by a CA that the system trusts.
Enable the client certificate validation only in one of the following situations:
● Your network has implemented a complete Public Key Infrastructure (PKI) system, including a CA
server, client software, and the appropriate operational procedures. Client hardware, tokens, and
smartcards are optional.
● The CA’s ROOT certificates are installed in the RealPresence Media Suite system so that it trusts the
CA.
● All authorized users’ systems, including yours, have a client certificate signed by the CA that
authenticates them to the RealPresence Media Suite system.
To enable the client certificate validation:
1 Go to Configuration &gt; Certificate Management.
2 Select Enable Web Client Certificate Validation.
3 Click OK. The system restarts to apply your changes.
Use OCSP to Obtain Revocation Status
You can enable Online Certificate Status Protocol (OCSP) to obtain the revocation status of a certificate
presented to the system.
If the certificate includes an AIA extension, the system has the information needed to configure OCSP for
obtaining revocation status.
To configure OCSP:
1 Go to Configuration &gt; Certificate Management.
Polycom, Inc.
54
Configure the Admin Portal
2 Select Enable OCSP.
3 Click OK. The system restarts to apply your changes.
Note: Prerequisite for OCSP available
You need to select Enable Web Client Certificate Validation firstly for OCSP to
take effect.
Use HTTP protocol to access the website
In addition to HTTPS, you can now access the website using HTTP protocol.
To enable HTTP protocol for the server website:
1 Go to Configuration &gt; Certificate Management.
2 Select the Enable HTTP Protocol for Server Website check box under Client Certificate.
3 Click OK.
Configure QoS
Quality of Service (QoS) is very important in the transmission of high-bandwidth audio and video data. You
can use QoS to test and guarantee the following settings:
● Average packet delay
● Delay variation (jitter)
● Error rate
To specify QoS parameters:
1 Go to Configuration &gt; QoS.
Polycom, Inc.
55
Configure the Admin Portal
2 Configure the following settings:
QoS Parameters
Parameter
Description
Enable QoS for Signaling
and Media
Enables configuration of the QoS settings. If not selected, the system uses the
default QoS settings.
Type
DiffServ and Precedence are two methods for encoding the packet priority. The
priority set here for audio and video packets should match the priority set in the
network routers.
• Differv: Select when the network router uses Differv for priority encoding. If this
option is selected, enter values in the Audio and Video fields. The value range is
0-63.
Note: If you select DiffServ but your router does not support this standard, IP
packets queue on the same communication links with data packets. This
non-prioritized queuing greatly increases the latency and jitters in their delivery
and can negatively impact performance.
• Precedence: Select this option when the network router uses Precedence for
priority encoding, or when you are not sure which method is used by the router.
Precedence should be matched with None in the ToS field. The value range is
0-5. If this option is selected, enter values in the Audio and Video fields. The
value range is 0-5.
Note: Precedence is the default mode as it is capable of providing priority
services to all types of routers and is currently the most common mechanism.
Audio / Video
Specify the priority for audio and video IP packets.
The recommended priority is 4 for audio and video to ensure that the packet delay
for both is the same, that audio and video packets are synchronized, and to ensure
lip and audio synchronization (lip sync).
Control
Specify the priority for controlling packets.
ToS
Select the ToS (Type of Service) that defines optimization tagging for routing the
conference audio and video packets.
• Delay: The recommended default for video conferencing: prioritized audio and
video packets tagged with this definition are delivered with minimal delay.
• None: No optimization definition is applied. This is a compatibility mode in which
routing is based on Precedence priority settings only. Select None if you do not
know which standard your router supports.
3 Click OK. The server restarts to apply your changes.QoS settings apply to SIP and H.323 calls only; it
does not apply to streaming.
Configure SNMP
Your system provides a standard Simple Network Management Protocol (SNMP) interface which supports
SNMP version 1, version 2, and version 3 queries with confidentiality, authentication, and integrity functions
conforming to SNMP MIB. The interface uses a common MIB, making it interoperable with Polycom CMA,
DMA, and RMX systems.Available configurable options vary with the SNMP agent version and security level
selected.
Polycom, Inc.
56
Configure the Admin Portal
To configure SNMP agent settings:
1 Click Configuration &gt; SNMP.
2 Select Enable SNMP.
SNMP is disabled by default.
3 Configure the SNMP Agent settings:
SNMP Agent Settings
Parameter
Description
Retrieve MIB Files
Retrieve MIB file to your computer.
Agent Name
Specify the name of this RealPresence Media Suite agent.
Contact Country
Specify the contact country for this RealPresence Media Suite.
Contact Person
Specify a contact person for this RealPresence Media Suite.
SNMP Agent Version
Specify the SNMP Agent version.
Accepted Host Community Name
Specify the community name that the host belongs to.
User Name
Specify the user name that will be used to log in over the Authentication
Protocol.
Authentication Protocol
Specify the type of encryption to use when connecting with this user:
• MD5: Message Digest 5
• SHA: Secure Hash Algorithm
Authentication Password
Specify the password that will be used to log in over the Authentication
Protocol.
Note: A valid password contains 8-64 characters, and does not include
these characters: &amp;,',&quot;,&lt;,&gt;,%,|,+,=
Privacy Protocol
Specify the privacy protocol that you want to use:
• DES: Data Encryption Standard
• AES: Advanced Encryption Standard
Privacy Password
Specify the password that will be used to log in over the privacy protocol.
Note: A valid password contains 8-64 characters, and does not include
these characters: &amp;,',&quot;,&lt;,&gt;,%,|,+,=
To configure SNMP trap settings:
1 Click Configuration &gt; SNMP.
2 Select Enable SNMP.
SNMP is disabled by default.
Polycom, Inc.
57
Configure the Admin Portal
3 Configure the following SNMP trap settings, as shown next:
SNMP Trap Settings
Parameter
Description
Address
Enter the IP address of the SNMP server.
Port
Specify the port for SNMP trap.
SNMP Agent Version
Specify the SNMP Agent version.
Community Name
Specify the community name which is the same in SNMP server.
User Name
Specify the user name that will be used to log in over the Authentication Protocol.
Transport Protocol
Specify the transport protocol.
Authentication Protocol
Specify the type of encryption to use when connecting with this user:
• MD5: Message Digest 5
• SHA: Secure Hash Algorithm
Authentication Password
Specify the password that will be used to log in over the Authentication Protocol.
Note: A valid password contains 8-64 characters, and does not include these
characters: &amp;,',&quot;,&lt;,&gt;,%,|,+,=
Privacy Protocol
Specify the privacy protocol that you want to use:
• DES: Data Encryption Standard
• AES: Advanced Encryption Standard
Privacy Password
Specify the password that will be used to log in over the privacy protocol.
Note: A valid password contains 8-64 characters, and does not include these
characters: &amp;,',&quot;,&lt;,&gt;,%,|,+,=
Besides standard SNMP MIB files, RealPresence Media Suite also provides two proprietary MIB files:
● POLYCOM-BASE-MIB.mib
● POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib
To use these Polycom MIB files, first import the file POLYCOM-BASE-MIB.mib, then
POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib. Otherwise, the Polycom MIB files cannot be
correctly compiled.
All RealPresence Media Suite MIB files can be downloaded from the Admin Interface under Configuration
&gt; SNMP &gt; Retrieve MIB Files.
Diagnostics
You can use Ping to verify that the RealPresence Media Suite system can communicate with another node
in the network.
To run Ping on the RealPresence Media Suite system:
1 Go to Configuration &gt; Diagnostics.
Polycom, Inc.
58
Configure the Admin Portal
2 Enter an IP Address or Host Name and click Ping.
3 You will see the ping response shown in the ping result.
Active Directory
The Polycom RealPresence Media Suite system supports integration with a single Active Directory server.
After the integration, users in the Active Directory domain can access the User Portal of the Polycom
RealPresence Media Suite system directly as ordinary users without needing to being registered directly in
the RealPresence Media Suite system user database.
Note: AD user cannot be an Administrator
An AD user cannot be assigned as an Administrator role in this version.
After integrating with AD, the AD user cannot be searched in the Admin Portal. These AD users are
only used for User Portal login.
To configure an Active Directory server:
1 Go to Configuration &gt; Active Directory.
2 Configure the following settings:
Parameter
Description
Enable Active Directory
Specify whether to enable Active Directory functionality for this system.
Active Directory Address
Set the IP address or domain name of the Active Directory server to be
integrated.
Note: If you set a domain name, make sure you have already set a DNS
server address in Configuration &gt; IP Settings that can resolve this domain
name .
Active Directory Port
Specify the port number for the Active Directory; the default value is 636.
Active Directory User
Set the user name that will be used by the Polycom RealPresence Media
Suite system to access resources on the Active Directory server.
Active Directory Password
Set the user password that will be used by the Polycom RealPresence Media
Suite system to access resources on the Active Directory server.
Active Directory Base DN
Can be used to restrict the RealPresence Media Suite system to work with a
subset of the Active Directory (such as one tree of multiple trees, a subtree,
or a domain). Leave the default setting, All Domains, initially.
Enable SSL Connection
Specify whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and the AD server.
Synchronize AD Time Point
Specify when to synchronize AD data on a daily basis.
Test
Test whether the Active Directory server is reachable.
3 Click OK
When the RealPresence Media Suite system is connected to the Active Directory server, Active
Directory Status on the page displays Connected.
Polycom, Inc.
59
Configure the Admin Portal
Note: AD user can be a ordinary user
If the system is configured with an Active Directory server, users defined on the AD
can log in to the Polycom RealPresence Media Suite user portal as ordinary users.
Password Settings
Go to Configuration &gt; Password Settings to manage your password, change the security policies that
control what kind of password you use, and how often you have to change it.
Security Policy Parameters
Parameter
Password
Management
Polycom, Inc.
Description
Password Expired Warning
Period
Specify how far in advance the system displays a
warning that the password will expire, if a maximum
password age is set.
Default: 10 days
Maximum Password Age
Specify the maximum number of days that can pass
before the password must be changed.
Default: 180 days
Minimum Password Age
Specify the minimum number of days that must pass
before the password can be changed.
Default: 0
Reuse Number of Password
Specify the number of recent passwords that cannot
be reused. For example, if set to 2, the previous two
passwords cannot be reused.
Default: 0
60
Configure the Admin Portal
Security Policy Parameters
Parameter
Description
Password Complexity
SSH Access
Allow to Contain or Reverse User
ID
Specify whether to allow a valid password to contain
the same characters, in the same or reversed order,
as the user name.
Minimum Password Length
Specify the minimum number of characters required
for a valid password.
Default: 1 day
Minimum Password Changed
Characters
Specify the number of characters that must be
different or in a different position in a new password.
If this is set to 3, “123abc” can change to “345cde”
but not to “234bcd”.
Default: 0
Maximum Consecutive Repeated
Characters
Specify the maximum number of consecutively
repeated characters in a valid password. If this is set
to 3, “aaa123” is a valid password but “aaaa123” is
not.
Default: 0
Minimum Upper Case
Specify the minimum number of uppercase
characters required for a valid password.
Default: 0
Minimum Lower Case
Specify the minimum number of lowercase
characters required for a valid password.
Default: 0
Minimum Numeric Characters
Specify the minimum number of numbers required for
a valid password.
Default: 0
Minimum Special Characters
Specify the minimum number of special characters
required for a valid password. Supported characters
include the characters displayed in the Special
Characters Set field.
Default: 0
Enable the Linux Root User to
Access the SSH
Specify whether to allow a Linux root user to access
the SSH.
Note: Value 0 is no limitation
The value 0 indicates no limitation to this option.
UI Customization
You can personalize the system appearance; for example, set the IVR information and set an e-mail address
for your RealPresence Media Suite system.
Polycom, Inc.
61
Configure the Admin Portal
Customize IVR Information
The RealPresence Media Suite system provides Interactive Voice Response (IVR) service. After the call to
RealPresence Media Suite is connected, the IVR will provide information to the user about the event
happening on the RealPresence Media Suite.
To customize the IVR information:
1 Go to Configuration &gt; Customization.
2 Select the IVR information to be played and the corresponding language option.
3 Click Upload.
The audio file to be uploaded must be in PCM format, and the sampling frequency must be 16KHz,
16bit, and mono.
4 Click Add, select the audio file, and click Open.
5 Click OK.
Polycom, Inc.
62
Configure the Admin Portal
Default IVR Messages
Message Type
Message Text
When Played
Welcome
Welcome to conference recording
playback service.
When joining the recording service
where Start Recording Immediately
is disabled.
Recording Started
Conference recording has started.
The conference recording has
started.
Recording Stopped
The conference recording has ended.
The conference recording has ended.
Recording Paused
The conference recording is now
paused.
The conference recording is paused.
Recording Resumed
The conference recording is now
resumed.
The conference recording is
resumed.
Disk Warning
You have exceeded your allocated disk
space.
When there is not enough disk space
to make recordings.
Call Will Be Ended Soon
The conference recording will end in
another 10 minutes.
The conference recording is about to
end in 10 minutes.
Playback Ended
Your playback has ended.
When the playback is ended.
Playback Not Allowed
You are not allowed to play back this
archive.
You do not have permission to play
back the archive after three failed
attempts to input your personal code.
Playback Not Processed
Sorry, your playback request can not be
processed.
When playing back an invalid archive.
Playback Paused
Your playback is paused.
When the playback is paused.
Playback Stopped
Your playback is stopped.
When the playback is stopped
Playback Session Timeout
Your session has timed out; your call
will hang up.
When playing back an archive with
the PIN code protection enabled, and
if you do not input the PIN code within
15 seconds, or if the playback is
paused for five minutes.
Input Personal Code
Please enter your personal code and
then press the pound key.
When playing back an archive under
PIN code protection.
Invalid Personal Code
Invalid personal code, please try again.
When play back an archive with an
invalid PIN code.
Customizing UI Logo
Polycom, Inc.
63
Configure the Admin Portal
You can customize the logo displayed on both the Admin Portal and User Portal.
To customize the logo picture of the web management interface:
1 Go to Configuration &gt; Customization.
2 In the Logo area, click Change Logo &gt; Add to select the picture to be uploaded.
The uploaded pictures must be in the *.png format with 27 pixel height and 150 pixel to 350 pixel
width.
3 Click Open &gt; Upload.
4 Click OK.
Setup E-mail
You can set an e-mail address for your RealPresence Media Suite system. This is filled to “From” address
in the e-mail the system sent out.
To set an e-mail address for the RealPresence Media Suite system:
1 Go to Configuration &gt; Customization.
2 Configure the following settings:
 Admin Email Settings
 Sender Email: This is filled to “From” address in the email the system sent out.
 Frequency: Select the period for automatic email notification.
 QR Code Option: Select the link type that is contained in QR code.
 Receiver Email: Email is sent when an administrative event occurs, like disk warning, alert,
etc.
 Enable SMTP: Select the check box to enable SMTP.
 SMTP Server: Specify the SMTP server IP address.
 SMTP Server Port: Specify the SMTP server port.
 SMTP User Name: Specify the SMTP user name.
 SMTP Password: Specify the SMTP password.
 Send Test Email: Select this check box to send a test email after applying all changes.
 Service Email Settings
 Enable Email Notifications: When enabled, you will receive email notifications when live
streaming starts or when the archive is ready for VoD.
Portal Settings
When using Polycom RealPresence Media Manager or an other external portal to allow users to access live
and on-demand streams, it is a best practice to redirect visitors from the RealPresence Media Suite User
Portal to the Media Manager (or third party portal) home page.
You can also manage a session idle timeout and the maximum number of logins for both the Admin and
User Portal.
Polycom, Inc.
64
Configure the Admin Portal
Configure to show both the internal and external live streaming URL.Portal Settings, as shown next:
Parameter
Redirect Settings
Session Management
Description
Redirect users
attempting to connect
to the User Portal
(https://Media_Suite/p
ortal) to the following
URL:
Enter a URL for visitors to redirect from RealPresence
Media Suite User Portal to the Media Manager (or third
party portal) home page.
Test
Test whether the URL works.
Disable viewer
permission of User
Portal for guest user
This is enabled by default and as a result, guest users on
User Portal do not have viewer permission.
Note: A reboot may be required for the changes to take
effect.
Admin Portal
•
•
Streaming URL Settings
Polycom, Inc.
Session Idle Timeout: specifies the number of
minutes an Admin Portal session can be idle before the
server cancels the session. The default value is 30.
Session Maximum Number Per Application: The
maximum number of Admin Portal logins. The default
value is 200.
User Portal
Session Idle Timeout: specifies the number of minutes a
User Portal session can be idle before the server cancels
the session. The default value is 30.
Show both the internal
and the external live
streaming URL
When selected, the portal will show both the external
media server’s live stream URL and RealPresence Media
Suite native stream URL. By default this option is
unchecked and only the external media server’s live
stream URL is shown.
65
Record and Playback
Record and Playback
Configure Templates
A template is used to define a set of basic recording parameters, such as call rate of recording, video quality,
whether to live stream, and streaming rate. All Virtual Recording Rooms (VRR) are created based on
templates. Changing the parameters of a template may change the corresponding recording policies of the
VRR using that template.
Configure Recording Templates
In this section you’ll learn how to configure recording templates, including how to view, define, edit, or delete
them.
To view a recording template:
&raquo; Go to Template &gt; Recording Templates.
To define a recording template:
1 Go to Template &gt; Recording Templates.
2 Click Add.
3 Configure the recording template settings, as shown next:
Recording Template
Parameter
Description
Template Name
Specify a unique name to identify this template.
Enable Live Streaming
Enable live streaming for the calls that use this template.
Disable Recording
This setting is available when Enable Live Streaming is selected. The call will
be live streamed only, without recording.
Enable Multicast
Specify whether to enable multicast for the recording template.
If Auto Multicast for Live Streaming isn’t enabled in system configuration,
users can enable multicast for this template.
Note: Scalability Mode does not support multicast.
Multicast TTL (available after
multicast is enabled)
Choose from the drop-down list.
The default TTL value is Auto -- Use System Setting.
Note: The template value set here will override the system value.
Polycom, Inc.
66
Record and Playback
Parameter
Description
Enable PIN
Specify whether to enable PIN code protection for the archive.
If a PIN code is set, you must enter the correct PIN code to play the live streams
or archives created using this VRR.
After this option is selected, you must enter a PIN code consisting of 1-16 digits
in PIN Code.
Call
Audio Only
Select this check box to define the recording for the call with this template, which
has only audio capability, no matter the call rate negotiated.
Max Call Rate
Specify the maximum bandwidth that can be used by an endpoint or MCU to
connect to the RealPresence Media Suite system for recording and live
streaming.
Max Resolution
Specify the maximum resolution of people video that can be used to connect to
the RealPresence Media Suite system for recording and live streaming.
Enable LPR
Once this function is selected, in case of packet loss during network
transmission, it can effectively improve the decreased video quality caused by
packet loss.
Indication Tone
Indicate that recording is ongoing; typically the tone is a very short beep with
intervals between beeps, measured in seconds. This is enabled by default.
Media Encryption Type
If the RealPresence Media Suite is licensed for call encryption, this option
specifies how Advanced Encryption Standard (AES) encryption is enabled and
SIP connections:
• Required For All Calls: Enables the AES encryption for all H.323 and SIP
calls, including video and audio only calls. This option requires the device to
connect the system with AES enabled; otherwise, the connection cannot be
set up.
• When Available: Both encrypted and non-encrypted undefined participants
can connect to the same conferences, where encryption is the preferred
setting.
• Off: Disable the AES encryption and SIP connections.
Note: The Media Encryption Type available here is consistent with that set
under Set Recording Parameters. The encryption change is applied to new calls
only and does not impact the archive.
Max Call Length
Specifies the maximum call length for recording or live streaming calls. The
default option is Auto (When selected, the max call length setting will be the
same as configured under Configuration &gt; Call Settings).
Note: The template value set here will override the system value set under
Configuration &gt; Call Settings on the Admin Portal.
Conference Layout (RMX 8.4 or
higher)
Specify the people layout received and recorded from the MCU. The 1x1 and
1x2 layout may give focus on the speaker of the conference in the recording.
• Auto: Automatic layout according to conference settings at the RMX side to
the recording server.
• 1x1: Single view to recording server.
• 1x2: Dual view to recording server.
Polycom, Inc.
67
Record and Playback
Parameter
Description
Archiving
Start Recording Immediately
If this option is selected, the system immediately starts recording with this
recording template. If deselected, you may need to manually start recording
through the Admin Portal or the TV UI.
Note: For H.323 call to RMX, if the option is selected, the IVR “conference is
being recorded” cannot be promoted after starting a recording.
Archive Name Prefix
Specify the prefix of the output media archive name.
Live Streaming (MP4)
Enable H.264 High Profile for
Live Streaming
Select this check box to enable the use of H.264 High Profile in Video Switching
conferences.
Primary Streaming Rate (Kbps)
The default value is 1024 kbps.
Once the streaming rate is set, you can define a name for this streaming.
Secondary Streaming Rate
(Kbps)
The default value is Off.
After the streaming rate is set, you can define a name for this streaming.
Layout
Specify the layout for displaying people and content videos when transcoding
the dual stream. Users can choose from the following layouts:
• Single window with small content (People 75%; Content 25%): Displays
dual stream in one window, of which 75% is people video and 25% content
video.
• Single window with medium content in right (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video on the right side.
• Single window with medium content in left (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video on the left side.
• Single window with large content (People 25%; Content 75%): Displays
dual stream in one window, of which 25% is people video and 75% content
video.
• Single window with people only (content not shown): Displays people
video only in one window, with no content.
• Single window with people or content (when content active): When
people and content videos coexist, content video takes priority, people video
displays only when content is absent.
Live Streaming (WMV)
Primary Streaming Rate (Kbps)
Polycom, Inc.
The default value is Off.
Once the streaming rate is set, you can define a name for this streaming.
68
Record and Playback
Parameter
Description
Secondary Streaming Rate
(Kbps)
The default value is Off.
Once the streaming rate is set, you can define a name for this streaming.
Layout
Specify the layout for displaying people and content videos when transcoding
dual stream. Users can choose from the following layouts:
• Single window with small content (People 75%; Content 25%): Displays
dual stream in one window, of which 75% is people video and 25% content
video.
• Single window with medium content in right (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video.
• Single window with medium content in left (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video.
• Single window with large content (People 25%; Content 75%): Displays
dual stream in one window, of which 25% is people video and 75% content
video.
• Single window with people only (content not shown): Displays people
video only in one window, with no content.
• Single window with people or content (when content active): When
people and content videos coexist, content video takes priority, people video
displays only when content is absent.
• Dual window for content (when inactive content, it is black): The stream
supports dual windows, one for people video, the other for content video,
black screen displays when content is absent.
Note: Media Suite Player does not support Dual Windows for WMV video.
4 Click OK.
You can click Save As to clone a new template with the same settings.
To edit or delete a recording template:
1 Go to Template &gt; Recording Templates.
2 Click the recording template you want to change.
3 Click Edit or Delete.
Maximum Call Length
Maximum call length is used to restrict the call length for recording and streaming calls for the following
reasons:
● When recording a meeting, the recording call may be endless (to RMX for example) and thus flood
the disk with unused data.
● A recording longer than 8 hours is difficult to be transcoded offline.
● An endless streaming only session will cost transcoding resource occupancies.
Polycom, Inc.
69
Record and Playback
To set max call length for recording and streaming calls:
1 Go to Template &gt; Recording Templates.
2 Select the recording template you want to change.
3 Click Edit.
4 Choose a value from the Max Call Length drop-down list.
 The max call length is a guard timer used to automatically stop recording and to disconnect from the
recording client when timer times out. This is helpful to avoid flooding the disk if the recording server fails to
end the call after the recording event.
 For a recording call (with or without live streaming), the default setting is 2 hours, range is 1-8 hours; for live
streaming only calls, the default setting is 8 hours and there is no limitation to the max range.
 When a call is approaching the max call length, an IVR message will be sent to the user as a reminder.
To set max call length for streaming only calls:
1 Go to Template &gt; Recording Templates.
2 Click the recording template you want to change.
3 Click Edit.
4 Select Disable Recording.
5 Clear Auto under Max Call Length.
6 Enter your desired value.
Input positive numbers, and the value 0 indicates no limitations to this option.
Configure Transcoding Templates
In this section you’ll learn how to configure transcoding templates, including how to view, define, edit, or
delete a transcoding template. You can also learn how to replicate transcoding templates for external media
servers.
To define a transcoding template:
1 Go to Template &gt; Transcoding Templates.
2 Click Add.
3 Configure the transcoding template settings, as shown next:
Transcoding Template
Parameter
Description
Template Name
Specify a unique name to identify this template.
Media Type
Specify the output media file format.
Video
Bit Rate
Specify the output media file bitrate.
Video Type
The video protocol used by the archive.
Polycom, Inc.
70
Record and Playback
Parameter
Description
Frame Rate
Specify the media frame rate.
Max Resolution
Specify the maximum transcoding resolution.
Aspect Ratio
Specify the aspect ratio of the output media file.
Layout
Specify the layout for displaying people and content videos when transcoding
dual stream. Users can choose from the following layouts:
• Single window with small content (people 75%; content 25%): Displays
dual stream in one window, of which 75% is people video and 25% content
video.
• Single window with medium content in right (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video.
• Single window with medium content in left (People 50%; Content 50%)
Displays dual stream in one window, of which 50% is people video and 50%
content video.
• Single window with large content (people 25%; content 75%): Displays
dual stream in one window, of which 25% is people video and 75% content
video.
• Single window with people only (content not shown): Displays people
video only in one window with no content.
• Single window with people or content (when content active): When people
and content videos coexist, content video takes priority, people video displays
only when content is absent.
• Dual window for content (when inactive content, it is black): The stream
supports dual windows on Windows Media Player, one for people video, the
other for content video, black screen displays when content is absent.
Enable VoD Timecode
Watermarking
Specify whether to enable Timecode (GMT) Watermarking functionality for VoD.
Snapshot
Snapshot Enable
Specify whether to generate snapshots for transcoded media files.
Remove Duplicate Thumbnail
Delete the duplicate snapshots that resulted from the thumbnail generation
process.
Enable Auto Snapshot During
Entire Call
When enabled, snapshots can be generated automatically throughout the entire
call.
Start Time
Select the start time for the automatic snapshot.
End Time
Select the end time for the automatic snapshot.
Polycom, Inc.
71
Record and Playback
Parameter
Description
Interval (seconds)
Set the snapshot interval, measured in second.
Transfer to Media Server
Select the media servers you want to transfer media files to in the Available
Server list.The media server includes Media Suite Center, Media Node, and the
an external media server.
If you want to transfer the media files to the external media server:
• For ISM format, transfer media files to the IIS Media Server.
• For MP4 format, transfer media files to the WOWZA server.
• For WMV format, transfer to Windows Media Server.
For external media server configuration details, refer to Appendix B – Configure
3rd Party Media Servers.
4 Click OK.
You can click Save As to clone a new template with the same settings.
Polycom, Inc.
72
Record and Playback
You can find some preconfigured templates for iOS and Android, as shown next:
Preconfigured Templates for iOS
Template
Name
Resolution
Frame Rate
Bitrate
Aspect Ratio
Device
Profile
Iphone_M_2
640*480
30
1,280
4:3
iPhone4 &amp;
above
Baseline
Iphone_S_2
480*360
15
464
4:3
iPhone4 &amp;
above
Baseline
Ipad_L
1024*768
30
1,024
16:9
iPad 2, iPad
mini
Baseline
Iphone_M_1
640*360
30
664
16:9
iPhone4 &amp;
above
Baseline
Ipad_H
1920*1080
30
1,728
16:9
New iPad,
iPad Retina
Display
High Profile
Iphone_S_1
480*270
15
464
16:9
iPhone4 &amp;
above
Baseline
Preconfigured Templates for Android
Template
Name
Resolution
Frame Rate
Bitrate
(Kbps)
Profile
SD_H
480*360
30
512
Baseline
SD_L
176*144
12
128
Baseline
HD
1280*720
30
2048
Baseline
To view a transcoding template:
&raquo; Go to Template &gt; Transcoding Templates.
To configure a transcoding template for the IIS media server:
1 Go to Template &gt; Transcoding Templates.
2 Click Add.
3 Select ISM for Media Type.
4 Select the IIS media server you configured in the Transfer to Media Server field.
Polycom, Inc.
73
Record and Playback
To configure a transcoding template for the WOWZA media server:
1 Go to Template &gt; Transcoding Templates.
2 Click Add.
3 Select MP4 for Media Type.
4 Select the WOWZA media server you configured in the Transfer to Media Server field.
To edit or delete a transcoding template:
1 Go to Template &gt; Transcoding Templates.
2 Select the transcoding template you want to change.
3 Click Edit or Delete.
Configure VRRs
A VRR defines recording parameters. You can create a VRR basing on recording templates. A VRR is
identified by digits, and you can directly start recording using a specified VRR by adding the VRR number
to the dial-in number.
Note: Default VRR
A default VRR, named Default VRR, is built into the system. When an endpoint or
MCU tries to connect by dialing the RealPresence Media Suite without a VRR
number specified, default VRR parameters are used. You can modify the default
VRR but cannot delete it.
To define a VRR:
1 Go to Template &gt; VRRs.
2 Click Add.
3 Configure the VRR settings, as shown next.
VRR Settings
Parameter
Description
VRR Name
Specify a unique name to identify the VRR. You can also use the default
name generated by the system.
VRR Number
Specify a number to identify the VRR. You can directly dial the VRR to record
by adding the VRR number when dialing the RealPresence Media Suite
system. The number you enter must be unique and comprised of 4-8 digits.
You can also use the number automatically generated by the system.
Note: The initial digit of the VRR number cannot be zero.
Description
If necessary, you can enter additional VRR information, such as the owner
and usage, in order to improve identification and classification management
when there are many VRRs.
Recording Template
Specify the recording template. The template defines the basic recording link
parameters.
Polycom, Inc.
74
Record and Playback
Parameter
Description
Transcoding Template
After recording is done, the system will do offline transcoding according to the
transcoding templates configured here. Multiple offline transcoding outputs
are allowed.
Note: Only qualified transcoding templates will apply. If the template
parameters are higher than the recorded raw parameters, then the template
will be ignored. For example, if recording raw resolution (e.g. 4CIF) is less
than the transcoding template (e.g. 720p), then this transcoding template will
be ignored.
Sites
Select sites for VRR.
Live Streaming Server
You can check configured live streaming server information, including the
publish point template, stream alias, and streaming lists.
Email Address (separated by ‘,’)
Once the live streaming is started or the VRR recorded video has completed
its format conversion and is ready for viewing, the system sends an e-mail
message to the address set here.
4 Click OK.
You can click Save As to clone a VRR with the same settings.
To add publishing points for external media servers:
1 Go to Template &gt; VRRs.
2 Select a VRR and click Edit.
3 Click
, and select a live streaming server you configured.
4 Enter values in the Publish Point Template field.
5 Fill in an alias for this stream.
6 Select a live streaming bitrate.
For external or AKAMAI media server configuration details, refer to Appendix B – Configure 3rd Party
Media Servers.
7 Click
.
Always click Save before clicking OK; otherwise the entered data will be lost.
8 Click OK.
To edit or delete a VRR:
1 Go to Template &gt; VRRs.
2 Click the VRR entry you want to edit or delete.
3 Click Edit or Delete.
Start a Recording
You can start recording in RealPresence Media Suite using one of the following methods:
● Call from RealPresence Media Suite to an interoperable endpoint from the Admin Portal.
Polycom, Inc.
75
Record and Playback
● Call from RealPresence Media Suite to an interoperable endpoint from the User Portal.
● Call RealPresence Media Suite from an interoperable endpoint.
● Start a recording from the Polycom RMX system by recording link.
● Schedule a meeting on RealPresence Media Manager and connect the RealPresence Media Suite
to an endpoint.
To start a recording from the Admin Portal:
1 Access RealPresence Media Suite Admin Portal by its IP address or host domain name from a
compatible browser.
2 Enter the user name and password to log in to the system.
3 Go to Home. In the Signaling Connection area, click Dial out to record.
4 Configure the dial out settings, as shown next:
Dial Out Parameters
Parameter
Description
Address
Specify the calling address.
The system supports entering the calling address with an extended service
number in the address box.
If you call an H.323 system, you can dial out to endpoints by entering the numbers
in the following formats:
• [far end E.164 prefix] - Use when every system has registered to a gatekeeper.
For example, if a far end system E.164 prefix is 9988.
• [Far End H.323 ID]- Use when every system has registered to a gatekeeper.
For example, if a far end system H.323 ID is CS9988.
• [Far End IP Address]- Use when a system has not been registered to a
gatekeeper.
For example, if a far end system IP address is 172.22.33.44.
Signal
Set the H.323 or SIP network type for the system to place a call. Your choice
depends on the call type used by the peer device.
VRR Name
Click Select to select a virtual recording room (VRR). You can use the built-in
default VRR, or one you have created.
A VRR defines recording policies. For more information, refer to Configure VRRs.
Event Name
Specify a unique name for this event.
Max Call Rate (Kbps)
Display the maximum call rate specified in VRR.
5 Click OK.
Note: Regular users can manage the calls by themselves
Unlike administrators, regular users can only view and manage calls started by
themselves.
Polycom, Inc.
76
Record and Playback
Dial in from an Endpoint
You can start recording by dialing RealPresence Media Suite or dial in to a VRR directly to start recording.
To start recording by dialing RealPresence Media Suite:
&raquo; Enter the E.164 prefix or H.323 ID or SIP URL of RealPresence Media Suite on the user interface of
an interoperable endpoint, for example, from remote control of HDX or Group Series.
If your system or endpoint is not registered to the gatekeeper or to a SIP server, call the system IP
address instead.
You can also dial in to a VRR directly to start recording by dialing one of the following:
For H.323 calls:
● [RealPresence Media Suite IP]##[VRR number]
For example, if the RealPresence Media Suite IP is 11.12.13.14, and if the VRR number
is 4096, dial 11.12.13.14##4096.
● [RealPresence Media Suite E.164 prefix][VRR number]
For example, if the RealPresence Media Suite E.164 prefix number is 8888, and the VRR number is
4096, dial 88884096.
For SIP calls:
● [VRR number]@[RealPresence Media Suite IP]
For example, if the RealPresence Media Suite IP is 11.12.13.14, and the VRR number
is 4096, dial [email protected].
● [SIP peer prefix][VRR number]
If the system has been registered to a SIP server, the SIP server should configure RealPresence
Media Suite as a SIP peer. For example, if the SIP peer prefix of the Polycom RealPresence Media
Suite system is 8888 and the VRR number is 4096, the dial string should be 88884096.
Record from RMX through a Recording Link
RealPresence Media Suite can automatically record, or automatically record and stream, when
RealPresence Collaboration Server (RMX Series) is configured with a RealPresence Media Suite
Recording Link has been enabled in the RMX Conference Profile. Refer to the Collaboration Server (RMX
Series) Getting Started Guide and Administrator Guide.
Change Conference Layout for RMX Hosted Calls
Once the RealPresence Media Suite Recording Link is enabled on RealPresence Collaboration Server
system (version 8.4 or higher), a user dials into a conference hosted on RealPresence Collaboration Server,
the layout can be changed once RealPresence Media Suite is connected when configured with SIP calls
only.
To set the conference layout type in a recording template:
1 Go to Template &gt; Recording Templates.
2 Select a recording template you want to edit.
3 Click Edit.
Polycom, Inc.
77
Record and Playback
4 Choose from the Conference Layout drop-down list:

Auto: Automatic layout according to conference setting at the RMX side to the recording
server.

1x1: Single view to recording server.

1x2: Dual view to recording server.
To change conference layout type for an ongoing call:
1 On the RealPresence Media Suite Admin Portal, go to the Signaling Connection and click
.
2 Choose from the following layouts:
 Auto: Automatic layout according to conference setting at RMX side to recording server.
 1x1: Single view to recording server.
 1x2: Dual view to recording server.
Note: VRR settings
When an endpoint or MCU tries to connect by directly dialing the IP address or
E.164 prefix of the RealPresence Media Suite system, the default VRR parameters
are used to record. You can directly start recording using recording parameters
defined in a VRR by adding the VRR number to the dial-in number.
If the RealPresence Media Suite system is configured in connection with a Polycom
RMX series system through the recording link, you can specify the VRR to be used
by adding the VRR number in the Recording Link field on the Polycom RMX
system. For more information, refer to the Polycom RMX system Administrator
Guide.
For prefix+VRR format, you need to add SIP Peer to Polycom DMA server, for
details, refer to the Polycom DMA server’s Administrator Guide.
Note: Annex-O support for recording
With the newly added Annex-O support, you can start recording by dialing one of
the following:
• For incoming calls to RealPresence Media Suite, the dial-in number is [VRR
number]@[RealPresence Media Suite IP address].
• If you call from RealPresence Media Suite to an interoperable endpoint such as
Polycom HDX Series system, the dial-out number is [RealPresence Media Suite
E.164 suffix]@[HDX IP Address] or [RealPresence Media Suite H.323
ID]@[HDX IP Address]
• If you call from RealPresence Media Suite to a MCU, the dial-out number is
[Conference ID]@[RMX IP Address]
Point-to-Point Recording
Point-to-point recording allows a user to dial out to two endpoints from the RealPresence Media Suite Admin
Portal or User Portal, and record the two sites into same recording file.
Polycom, Inc.
78
Record and Playback
To start point-to-point recording from the Admin Portal:
1 In the address line, enter the system’s IP address in this format: https://&lt;system IP address or
FQDN&gt;/admin.
2 Enter the user name and password to log in to the system.
3 Go to Home or Call. In the Signaling Connection area, click 2 Sites Recording.
4 Enter the addresses of the two H.323 endpoint participants.
5 Click OK.
Note: P2P only supports H.323 calls
• For now it is available only in H.323 point-to-point calls.
• For point-to-point recording from the User Portal, refer to RealPresence Media
Suite User Guide.
Video Call Playback
This section introduces how to play back video files for both dial-in and dial-out calls.
Video Call Play Back when Dialing in from an Endpoint
You can play back recorded media archives stored in RealPresence Media Suite using Quick Code. A quick
code is generated automatically for every archive after the system completes a recording.
To view the quick code of an archive from the Admin Portal:
1 Go to Media &gt; Archives.
2 The quick code is displayed in the Quick Code column.
Note: View quick code from User Portal
If you need to view the quick code of an archive from the User Portal, log in to the User Portal, and the
quick code is displayed beneath the archive names.
To edit the quick code of an archive:
1 Go to Media &gt; Archives.
2 Select an archive.
3 Click Edit.
4 Edit the quick code in Quick Code text filed.
5 Click OK.
Polycom, Inc.
79
Record and Playback
To play back archives using the quick code:
&raquo; Dial using one of the following formats:
Note: Two-digit episode for multiple episode
A quick code consists of 7 digits that start with the number 0. If the archive has multiple episodes, you
can append the two-digit episode index to the seven-digit quick code in your dial string.
 H.323:
 If the system has been registered to a gatekeeper, dial [Media Suite E.164 prefix][Quick Code]
For example, if the E.164 prefix of the Polycom RealPresence Media Suite system is 1234 and
the quick code of the file to be played back is 0123456, dial 12340123456
 If the system has not been registered to a gatekeeper, dial [Media Suite IP address]##[Quick
Code]
For example, if the IP address of the Polycom RealPresence Media Suite system is 10.1.2.3
and the quick code of the file to be played back is 0123456, dial 10.1.2.3##0123456
If you want to play back the second episode of the archive, you can replace the quick code in
above dial string by appending episode index, such as replace [email protected] with
[email protected].
 SIP:
 If the system has been registered to a SIP server, the SIP server should configure
RealPresence Media Suite as a SIP peer, dial [SIP Peer Prefix][Quick code].
For example, if the SIP peer prefix of the Polycom RealPresence Media Suite system is 1234
and the quick code of the file to be played back is 0123456, dial 12340123456.
 If the system has not been registered to a SIP server, dial [Quick Code]@[Media Suite IP
address]
For example, if the IP address of the Polycom RealPresence Media Suite system is 10.1.2.3
and the quick code of the file to be played back is 0123456, dial [email protected]
If you want to play back the second episode of the archive, you can replace the quick code in
above dial string by appending episode index, such as replace [email protected] with
[email protected].
Note: Playback limitation
• With no action, it will begin playing the next episode automatically, 30 seconds
after the end of the previous one.
• Once the archive playback is completed, RealPresence Media Suite will drop
from the multipoint call within five minutes if no command is given.
• RealPresence Media Suite will terminate the call five minutes after the playback
is paused.
• If the capacity supports 40 recordings only, the Quick Code playback function is
not supported.
Polycom, Inc.
80
Record and Playback
Video Call Playback when Dialing out from RealPresence Media Suite
RMX Playback (RMX 8.5 or higher)
If the RealPresence Media Suite system dials into a conference hosted on RealPresence Collaboration
Server, the layout can be changed once RealPresence Media Suite is connected when configured with SIP
calls only.
To start a playback call:
1 On RealPresence Media Suite Admin Portal, go to Media &gt; Archives.
2 Select an archive and click Playback.
3 Fill in the IP address, and choose a signaling protocol.
4 Choose a signaling protocol.
5 Choose from the following layouts:
 Auto: Automatic layout according to the conference setting at RMX side to recording server
 Lecture: The playback video is viewed in full screen by all conference participants.
6 Choose an episode from the drop-down list. Click OK.
Note: Playback terminate when paused more than five minutes
• Once the archive playback is completed, RealPresence Media Suite will drop
from the multipoint call within five minutes if no command is given.
• RealPresence Media Suite will terminate the call five minutes after the playback
is paused.
When a video call is played back to RMX, the conference layout type might be changed. You can reuse the
current view.
To change the conference layout type for an ongoing call:
1 Go to Signaling Connection and click
2 Choose from the following layouts:
 Auto: Automatic layout according to the conference setting at RMX side to recording server.
 Lecture: The lecturer is viewed in full screen by all conference participants, while the audience is
“time-switched” in the speaker’s view.
Note: Lecture is for SIP calls only.
Polycom, Inc.
81
Live Streaming
Live Streaming
The RealPresence Media Suite system supports live streaming of video sources, such as live video
conference or dual stream sent by endpoints, or MCUs with a highest resolution of 1080p and a maximum
bandwidth of 4M. These live streaming videos are saved in the system.
Live streaming supports dual streaming rates which allows you to choose the appropriate bandwidth to view
video according on your network condition.
Multi-bitrate Live Streaming
If the recording template is configured, the RealPresence Media Suite system could send a specific
resolution live stream to low bandwidth sites, and a higher quality resolution live stream to high bandwidth
sites without creating separate video broadcasts.
To live stream meetings to an external server:
1 Configure the external media server on the RealPresence Media Suite system and enable live
streaming.
2 Configure a recording template that enables live streaming.
3 Configure a VRR that enables the external media server.
4 Record a meeting using the VRR that has the external media server enabled.
Configure the external media servers to work with the RealPresence Media Suite system, as
described below.
To configure live streams in the recording template:
1 Go to Template &gt; Recording Templates.
2 Select a recording template.
3 Click Edit. Select Enable Live Streaming.
4 Go to Live Streaming (MP4) and select Enable H.264 High Profile for Live Streaming.
5 Set Primary Streaming Rate and Secondary Streaming Rate.
6 Go to Live Streaming (WMV) and configure relevant settings.
7 Click OK.
For configuration details, refer to table &quot;Recording Template&quot;.
Start Live Streaming
The procedure for starting a live streaming is the same as the one for starting recording. For more
information, see Start a Recording.
Polycom, Inc.
82
Live Streaming
View Live Streaming Information
If live streaming is in progress on the system, the current live streaming list displays on the live streaming
page. From Media &gt; Live Streaming go the live streaming page.
The live streaming list displays the live streaming summary, such as live streaming name, VRR number
used, start time, live streaming detail, and multicast detail.
View Live Streaming Video
When the system starts live streaming, you can view the video being live streamed on the Live Streaming
page.
To view live streaming in progress:
1 Go to Media &gt; Live Streaming.
2 Select the live streaming content you want to view in the list, and then click
in the Live
Streaming Details area on the right side of the page. The system’s User Portal opens to play the
video.
If the live streaming content uses two different bandwidths, two Play buttons with their bandwidths
appear in this area, and you may choose the appropriate bandwidth to play based on your network
condition.
You can also view live streaming links on Home and Call.
Configure External Media Servers
You can now stream live meetings and on-demand meeting archives to leading third party media servers,
such as Wowza, IIS Media Service (Smooth Streaming only), EdgeCast, Akamai, and Windows Media
Server.
Configure IIS or Wowza Media Server
Configure a Wowza or an IIS media server to work well with the RealPresence Media Suite.
To configure IIS and Wowza media servers:
1 Click IIS or WOWZA under Server.
2 Click Add.
3 Configure the External Media Server settings, as shown next.
External Media Servers Parameters
Parameter
Description
Server Name
Specify the name of the external server.
Polycom, Inc.
83
Live Streaming
Parameter
Description
Server Address
Specify the IP or DNS of the external server you selected.
Server Port
Specifies the port that the RealPresence Media Suite system uses to send the
encoded MP4 live streams to the external server.
Following are the default ports:
• IIS Media Server: 80
• Wowza Media Server: 1935
Note: Valid port values range from 1-65536. The port number must be the
same as the one that is set in the corresponding external media server.
If a firewall sits between the RealPresence Media Suite system and the
external server, make sure that rules are set to allow the two-way
communication between the RealPresence Media Suite system and the
external server.
4 Specify whether to select Enable Live. If enabled, also configure the settings as follows:
Enable Live Streaming
Parameter
Description
Stream Protocol (for
Wowza only)
Choose between RTSP Steaming and RTMP Streaming.
Application Name
Specify the name of the external media server’s application to be used for the live
streaming.
Note: Contact the administrator of the external media server for the naming rule of
the application name.
User Name
Specify the user name to access the external media server.
Password
Specify the password to access the external media server.
Test
Test whether the live streaming configurations are working.
Configure Windows Media Server
You need to configure a Windows Media Server and your RealPresence Media Suite to work with the server
as well.
To configure Windows Media Server:
1 Click Windows Media Server under Server.
2 Click Add.
Polycom, Inc.
84
Live Streaming
3 Configure the External Media Server settings, as shown next:
External Media Servers Parameters
Parameter
Description
Server Name
Specify the name of the external server.
Server Address
Specify the IP or DNS of the external server you selected.
HTTP Port
The default value is 80.
RTSP Port
The default value is 554.
4 Specify whether to select Enable Live. If enabled, configure the Enable Live Streaming settings,
as shown next:
Enable Live Streaming
Parameter
Description
User Name
Specify the user name to access the external media server.
Password
Specify the password to access the external media server.
Test
Test whether the live streaming configurations are working.
Configure AKAMAI CDN
You need to configure an AKAMAI media server and your RealPresence Media Suite to work with the server
as well.
To configure the AKAMAI Media Server:
1 Click Server &gt; AKAMAI.
2 Click Add.
3 Configure the External Media Server settings.
External Media Servers Parameters
Parameter
Description
Configuration Name
The CONFIG NAME displayed on the AKAMAI configuration page under
PUBLISH &gt; Manage Streams.
Stream Name
The STREAM NAME displayed on the AKAMAI configuration page under
PUBLISH &gt; Manage Streams.
Stream Number
The STREAM ID displayed on the AKAMAI configuration page under
PUBLISH &gt; Manage Streams.
Polycom, Inc.
85
Live Streaming
Parameter
Description
Server Port
Specifies the port that the RealPresence Media Suite system uses to send the
encoded MP4 live streams to the AMAKAI server.
Note: Valid port values range from 1-65536. The port number must be the
same as set in the corresponding external media server.
If a firewall sits between the RealPresence Media Suite system and the
AKAMAI server, make sure that rules are set to allow the two-way
communication between the RealPresence Media Suite system and the
AKAMAI server.
Entry Point
Specified on the AKAMAI configuration page under PUBLISH &gt; Manage
Streams.
HDS Playback URL
Specified on the AKAMAI configuration page under PUBLISH &gt; Manage
Streams.
HLS Playback URL
Specified on the AKAMAI configuration page under PUBLISH &gt; Manage
Streams.
User Name
Specify your entry point user name to access the AKAMAI server.
Password
Specify your entry point password to access the AKAMAI server.
4 Click OK
Note: AKAMAI is a charged function
This is a charged function; you need an account to log in to the AKAMAI
configuration page to get the needed parameters.
To add publishing points for external media servers:
1 Go to Template &gt; VRRs.
2 Select a VRR and click Edit.
3 Click
, then select a live streaming server you configured.
4 Enter values in the Publish Point Template field.
5 Fill in an alias for this stream.
6 Select a live streaming bitrate.
7 Click
. Always click Save before clicking OK; otherwise the entered data will be lost.
8 Click OK.
Configure EdgeCast CDN
You need to configure an EdgeCast media server and your RealPresence Media Suite to work with the
server as well.
To configure EdgeCast Media Server:
1 Go to Server &gt; EdgeCast.
2 Click Add.
Polycom, Inc.
86
Live Streaming
3 Configure the Edgecast basic settings, as shown next:
External Media Servers Parameters
Parameter
Description
Configuration Name
Specify the configuration name of the external server.
Live Streaming
Publishing Point
Specify a publishing point for EdgeCast.
Player URL
Specify the EdgeCast player URL.
iOS Player URL
Specify the EdgeCast iOS player URL.
Account
Specify the account to access EdgeCase.
Token
Specify the token to access EdgeCase.
4 Click OK
Note: EdgeCast is a charged function
This is a charged function, so you need an account to log in to the EdgeCast
configuration page for the necessary parameters.
Configure Event
For significant events like webcasts or CEO meetings, you may sometimes need to send meeting logistics
beforehand. The pre-link event feature provides a pre-link URL for recording, live streaming, and multicast
live streaming events.
To create a pre-link event:
1 Go to Template &gt; Events.
2 Click Add.
3 Configure the pre-link event settings, as shown next:
Pre-link Event Parameters
Parameter
Parameter
Event Name
Specifies a unique name for this event. A valid event name contains
lowercase characters (a–z), uppercase characters (A–Z), numbers (0–9),
spaces or multibyte characters.
Event Number
Specifies a number to identify the event. You can also use the number
automatically generated by the system.
Note: The valid number ranges from 300-399.
VRR Name
Choose a VRR from the drop-down list.
Polycom, Inc.
87
Live Streaming
Parameter
Parameter
URL Extension
Extension of the streaming URL, which is available after live streaming is
enabled for the recording template in the selected VRR.
Note: You must enable live streaming in recording template. A valid extension
contains lowercase characters (a–z), uppercase characters (A–Z), and
numbers (0–9).
Multicast URL Extension
Extension of the multicast URL, which is available after multicast is enabled
for the recording template in the selected VRR.
Note: You need to enable multicast in the recording template. Valid extension
contains lowercase characters (a–z), uppercase characters (A–Z), numbers
(0–9).
Note: Scalability Mode does not support multicast.
Start Date
Specifies date the event will start.
Note: The event cannot start automatically; the start date is for reference only.
Start Time
Specifies time the event will start.
Note: The event cannot start automatically; the start time is for reference only.
Description
Specifies additional related information.
Event Change Notification
When enabled, you receive e-mail notification once changes are made to the
configured pre-link event settings.
Email Address (separated by ‘,’)
Once changes are made to the configured pre-link event settings, the system
sends an e-mail message to the address set here.
Separate several addresses with comma (,).
Live Streaming Server
Click Add to add Wowza or IIS as live streaming server.
CDN Server
Click Add to add Akamai and Edgecast as CDN server.
4 Click OK.
Note: Fill out URL Extension or Multicast URL Extension for pre-link URL
works well
You need to specify either URL Extension or Multicast URL Extension, otherwise
the pre-link event is created, but the pre-link URL will not be generated.
Polycom, Inc.
88
Live Streaming
Add Event Example
To edit a pre-link event:
1 Go to Template &gt; Events.
2 Select the event you want to change, and then click Edit.
To obtain the pre-link URL extension:
1 Go to Template &gt; Events.
2 Select an event from the list, and then click Copy Prelink.
Polycom, Inc.
89
Live Streaming
Copy prelink information
3 Click OK.
Note: Click URL of event not started will show a message
• If you click the URL before or after the event, there will be a pop-up message The
stream is not available now.
• When the event starts, the player will refresh the URL and display the stream.
To start the pre-link recording:
1 Go to Home.
2 In the Signaling Connection area, click Dial out to record.
3 Configure the relevant settings. Select Event Name to start the recording.
4 Click OK.
Polycom, Inc.
90
Media Management
Media Management
You can archive your conferences and manage your archives.
Manage Archives
You can view all files recorded by the RealPresence Media Suite system on the Media &gt; Archives page.
An administrator can view, play back, delete, download, or re-transcode these media files.
View Archive Details
On the Media &gt; Archives page, administrators can view a summary of each archive, as shown next.
Archive Details
Parameter
Description
ID
The ID for this archive.
Name
The name of the archive.
Duration
The duration of the archive.
Video Type
The video codec type used by the archive.
Audio Type
The audio codec type used by the archive.
Content Type
The content video type of the archive.
Key Words
The keywords for this archive.
Description
Additional user information.
Play Back and Download Archives
The RealPresence Media Suite system can transcode recorded videos into different formats, layouts and
bit rates, including:
● RAW: RAW bit stream is automatically generated after the system completes the recording, and also
can be transcoded if transcoding template is configured.
The RAW files are stored in a proprietary format. They are used as the source file to transcode other
media formats. For detailed transcoding settings, refer to Configure Transcoding Templates.
Audio only RAW file should be transcoded and download
Media Suite cannot play back audio only RAW file. For audio only media, you should transcoded the
file to M4A format, and download to local for playing.
Polycom, Inc.
91
Media Management
● MP4: MP4 archives (Also known as H.264 streaming files) can be downloaded.
● M4A: M4A (audio only file) files can be downloaded to PCs, Macs, or to compatible digital media
devices, but cannot be play backed from portals.
● ISMV: After the ISMV files are generated, they are uploaded to the IIS Media Server, and can be
viewed from the User Portal.
The ISMV files are generated only when the transcoding template is configured with IIS Media Server
and the transcoding template is added in VRR. ISMV file cannot be downloaded
● WMV: WMV files can be transcoded if the transcoding template is configured. They can be
downloaded to PCs or to compatible digital media devices.
To play back archives through the Admin Portal:
1 Go to Media &gt; Archives&gt; Media Files.
2 Select the archive you want to play back.
3 Click
to open a new window to play the video.
If the email notification function has been enabled for the VRR that is used to record archives, the
system sends you notification automatically once all archives have been converted and are ready for
web playback. For more information, see Configure VRRs.
To download one or several archives from the Archives page:
1 Go to Media &gt; Archives.
2 Select the archive you want to download.
3 Click Download.
4 Select one or several media types to download.
5 Click OK.
To download one media file from the Media Files page:
1 Go to Media &gt; Archives.
2 Select the archive you want to download.
3 Click Media Files.
4 Select one media file to download.
5 Click
.
Manage Archives
You can edit or delete archives recorded by your own VRR, or archives that you are authorized to modify.
Polycom, Inc.
92
Media Management
To modify archive properties:
&raquo; Go to Media &gt; Archives, and then double-click the entry you want to modify.
If you are authorized to modify the archive, you can modify the archive properties, as shown next:
Archive Properties
Parameter
Description
Name
Specify the name of the archive.
Note: Only letters, figures, _, spaces or multi-byte characters can be used
for the file name, and the length is 1-64 characters.
Description
Specify additional related information.
Enable PIN
Specify whether to enable PIN code protection for the archive.
Key Words
Specify additional information related to the archive.
Quick Code
Generated automatically for every archive after the system completes a
recording.
To delete one or several archive files:
1 Go to Media &gt; Archives.
2 Select one or several archive files you want to delete.
3 Click Delete.
4 Click OK at the prompt message.
Dynamic Archiving
You can view all media files included in an archive, create new media output formats on the fly, stop ongoing
media file creation, or delete existing media files. You can also restart transcoding after you stop the
transcoding, or when there is transcoding error.
To add new media files:
1 Go to Media &gt; Archives.
2 In the archives list, select an archive.
3 Click Media Files.
4 Select one media file.
5 Click Add.
6 Select one or several transcoding templates.
7 Click Add, and then click Close.
Polycom, Inc.
93
Media Management
Note: View transcoding status
• Select a transcoding template with a lower bit rate, resolution, and frame rate
than that of the source file.
• Click Media &gt; Transcoding to view the transcoding status.
• Once transcoding is done, find the transcoded files under Media &gt; Archives.
To delete a media file:
1 Go to Media &gt; Archives.
2 In the archives list, select an archive.
3 Click Media Files.
4 Click a media file to be deleted, and then click Delete. The Confirmation page which list all deleted
files pops up for second confirmation.
5 Click OK, and then click Close.
Archives will be deleted permanently once you choose delete action on Admin Portal.
Transcoding Task Control
In this section you can learn how to view transcoding status, stop an ongoing transcoding, or restart a
transcoding.
To view transcoding status:
1 Go to Media &gt; Transcoding.
2 In the archives list, select an archive.
3 Click Media Files. Media files transcoding can have the following status:
 Ready: File can be played and downloaded.
 Waiting: File waiting to be transcoded.
 Transcoding: File in transcoding.
 Error: File with transcoding error.
 Stopped: File creation stopped.
4 Click Close to exit the Media Files window.
To stop an ongoing transcoding:
1 Go to Media &gt; Transcoding.
2 Click a media file of the status Transcoding or Waiting, and then click Stop-transcode.
3 Click OK, and then click Close.
Note: Cannot stop transcoding files
You cannot stop transcoding files of the status Error or Stopped.
Polycom, Inc.
94
Media Management
To restart a transcoding:
1 Go to Media &gt; Transcoding.
2 Click a media file to be restarted, and then click Re-transcode.
3 Click OK, and then click Close.
Note: Cannot restart transcoding
You cannot restart transcoding for files of the status Transcoding or Waiting
Polycom, Inc.
95
System Administration
System Administration
System Upgrade and Fallback
You can upgrade or downgrade RealPresence Media Suite only between RealPresence Media Suite
versions. If you want to migrate the system from Polycom RSS 4000 to the Polycom RealPresence Media
Suite, please contact your Polycom Sales Representative or Authorized Polycom Reseller to implement the
operation.
•
•
•
You can upgrade your system from 1.8 to 2.0 directly. If your software version is
older than version 1.8, you need to upgrade your system to 1.8 first, then
upgrade your system to 2.0.
After system upgrade from 1.8 to 2.0, you need to re-activate the system using
an activation key.
Before you upgrade or downgrade your system, you should always back up your
settings and recordings. Polycom is not responsible for any user data loss during
these operations.
To update your system software to the latest version:
1 Go to Admin &gt; System Upgrade.
2 View the license info and agree to it.
3 Click Add and select the version 2.0 software upgrade package, then click Open.
4 When asked to confirm the action, click Yes.
The system uploads the package and performs the upgrade automatically. This may take several
minutes.
You can select Advanced Settings to limit the upload task and bandwidth.
5 (Scalability Mode) Click Upgrade, and the upgrade package automatically get pushed to the Media
Node. After the file has been sent to the Media Node, the Upgrade button is available to select.
6 Click Upgrade to upgrade the software process.
7 Click OK to reboot the system.
8 Enter your administrator User ID and Password and then click Log In.
To confirm that the system is upgraded, check the software version on the Product Activation page.
Polycom, Inc.
96
System Administration
System Fallback
The system creates a restore point automatically, and after system upgrade, you can restore both image
data and system configuration settings that existed at the time the snapshot was created
For scalability mode:
• Only Media Suite Center can be downgraded. If you want to downgrade Media Node, change the
Media Node to Media Suite Center first.
• Both the Media Suite Center and the Media Node software must be the same at all times. If the
Media Suite Center gets upgraded or downgraded, the Media Node must also get upgraded or
downgraded.
System Fallback is limited to only the previous release the system was upgraded from.
To fall back the image, configuration, and IVR messages:
1 Go to Admin &gt; System Fallback.
2 Read the risk of system fallback and agree to it.
3 Click Fallback Media Suite.
4 Click OK. The system restarts to apply the changes.
System Log Configuration
The logger utility is activated at the system startup and continually records system events. The log files
generated by the utility contain the following information:
● Events occurred in system internal modules.
● Administrator activities.
● System login attempts.
● Operation errors.
All log files generated the day prior are automatically compressed into a ZIP file named
year-month-date.tar.gz at log maintenance window every day. The log maintenance window is usually the
first hour from 00:00:00 system time every day.
The log file storage is 30GB. You are prompted when the system reaches the storage limit. The system will
delete the old logs to free the disk space at log maintenance window.
Configure Log Settings
You can change the system logging strategy, configure warning limit, and also enable remote logging.
To configure the log settings:
1 Go to Admin &gt; Log Settings.
2 Configure the following settings:
 Logging Level: Specify the system logging level, which decides to what level system events
should be written into the center/server.log file.
 Info – logs all non-debug messages.
Polycom, Inc.
97
System Administration
 Debug – logs all messages.
 Error – logs the fewest number of messages.
 Warning – logs between error and Info messages.
 Logger Warning Capacity: Specify the percentage of log file capacity used at which the system
displays a warning on the dashboard.
 Log retention period (days): Defines the number of days to keep log archives on server.
 SysLog Server IP Configuration: To configure the IP settings of the SysLog server.
Log Management
The following table shows actions that administrators and auditors can perform.
Log Management
Action
Description
Refresh
Refreshes the list and adds newly generated log files.
Download
Downloads the selected log file.
Download Today’s Logs
Downloads all the log files generated today.
To download log files:
1 Go to Admin &gt; System Logs.
2 In scalability mode, select the server you want to gather the logs from.
3 In the Log list, select the log to be saved.
4 Click Download, or click Download Today’s Logs to download all that day’s logs.
Restart and Shut Down the System
You can shut down or restart your system, by following the steps shown next.
Before unplugging RealPresence Media Suite, you need to shut down the server in the Admin Portal.
If your RealPresence Media Suite does not restart after reboot or an upgrade, unplug the
RealPresence Media Suite, wait for about five minutes, plug in the RealPresence Media Suite, and
then reboot.
Polycom, Inc.
98
System Administration
To restart the Media Suite system:
1 Go to Admin &gt; Restart/ShutDown.
2 Read the risk of restart and click Restart Media Suite.
3 Click OK at the prompt message.
To shut down the Media Suite system:
1 Go to Admin &gt; Restart/ShutDown.
2 Read the risk of shutdown and click Shutdown Media Suite.
3 Click OK at the prompt message.
If you want to restart or shutdown a specific server, refer to To reboot or shut down the device:.
Backup and Restore System Configuration
You can back up and save the system configuration of RealPresence Media Suite system to your local
computer so that you can restore the configuration if necessary. Supported configurations include:
● Hard disk warning threshold
● IP setting parameters
● System time
● Recording settings
● Certificate, port and security policy
● Gatekeeper, SIP, and QoS settings
To back up the current system configuration:
1 Go to Admin &gt; Config Backup/Restore.
The configuration file will be stored on the local machine that the browser is running on.
2 Click Backup.
To restore the system configuration using the configuration file:
1 Go to Admin &gt; Config Backup/Restore.
2 Click Add, select the .ppm file from local machine and click Open.
3 Click Upload.
4 Click Restore.
5 Confirm to restart the system.
Back Up and Restore Media Files
The RealPresence Media Suite system is able to back up media data to the FTP server in the network, and
restore system user data to the selected media data snapshot (based on the time points generated in the
Polycom, Inc.
99
System Administration
backup). You can back up the entire media data. RealPresence Media Suite uses only passive mode FTP
to transfer files.
Configure an FTP Server for Backup in Appliance Edition
Before backing up user data, you need to first configure FTP server on the RealPresence Media Suite
system first.
The RealPresence Media Suite system supports the following FTP servers:
● 3CDaemon
● FileZilla Server
● Serv-U
● Microsoft FTP7.x For IIS
● vsftpd
Back Up and Restore Archives
There are three ways to back up archives on the RealPresence Media Suite system to an FTP server:
● Automatic Archive: The frequency is less than 7 days and the start time can be configured with time
zone info.
● Automatic Media Backup: This is an incremental backup. Users can specify a Frequency of less
than 7 days, and times are available in one-hour increments.
● Manual Media Backup: Includes full backup and incremental backup; it applies to both NFS and
RAID storage.
To automatically back up archives after call (Automatic Archive):
1 Go to Admin &gt; Data Backup/Restore.
2 From the drop-down list, select Automatic Archive from Backup.
3 Configure the following settings for the primary both FTP server and the alternate FTP server.
FTP Server Parameters
Parameter
Description
Server Address
Enter the IP address of the FTP server.
Port
Enter the port of the FTP server.
Media Backup Path
Specify the default FTP directory to save your media files.
User Name
Enter the account and password for login to the FTP server.
Note: The registered FTP user should possess read-write permissions
to the user root directory.
Password
Use Anonymous
Polycom, Inc.
When this is enabled, you can log in to the FTP server using an
anonymous account.
100
System Administration
Parameter
Description
Enable SSL
Set whether to enable SSL encryption for communication between the
RealPresence Media Suite system and the FTP server. The system
can only support implicit SSL FTP.
Test
Test whether the FTP configurations is functional.
4 Finish Alternate FTP Server Configuration if needed.
5 Click Update.
Once this function is enabled, archives will be transferred to the configured FTP
server and removed from local disk after call which is done automatically.
To automatically back up media files (Automatic Media Backup):
1 Go to Admin &gt; Data Backup/Restore.
2 From the Backup Type drop-down list, select Automatic Media Backup.
3 Configure the following settings:
FTP Server Parameters
Parameter
Description
Server Address
Enter the IP address of the FTP server.
Port
Enter the port of the FTP server.
Media Backup Path
Specify the default FTP directory to save your media files.
Use Anonymous
When this is enabled, you can log in to the FTP server using an
anonymous account.
User Name
Enter the account and password for login to the FTP server.
Note: The registered FTP user should possess read-write permissions
to the user root directory.
Password
Enable SSL
Set whether to enable SSL encryption for communication between the
RealPresence Media Suite system and the FTP server. The system
can only support implicit SSL FTP.
Test
Test whether the FTP configurations functions.
Frequency
Select the period for automatic backup, measured in days.
Start Time
Select the start time of automatic backup.
4 Click Update. The system restarts to apply your changes.
To back up the archives manually (Manual Media Backup):
1 Go to Admin &gt; Data Backup/Restore.
Polycom, Inc.
101
System Administration
2 From the Backup Type drop-down list, select Manual Media Backup.
3 Configure the following settings per information above.
4 Click Full backup or Increment backup.
You can see the backup status in Backup/Restore Status. The system archives are backed up to
the configured FTP server.
To restore the archives:
1 Go to Admin &gt; Data Backup/Restore &gt; Restore.
2 Choose a restore point from the drop-down list.
3 Click Restore.
4 Confirm to restart the system.
Configure an FTP Server for Backup in Virtual Edition
Before backing up user data, you must first configure FTP server on the RealPresence Media Suite system
first.
The RealPresence Media Suite system supports the following FTP servers:
● 3CDaemon
● FileZilla Server
● Serv-U
● Microsoft FTP7.x For IIS
● vsftpd
To automatically back up archives after call (Automatic Archive):
1 Go to Admin &gt; Data Backup/Restore.
2 Select Enable Automatic Archive.
3 Configure the following settings for both FTP server and alternate FTP server.
FTP Server Parameters
Parameter
Description
Server Address
Enter the IP address of the FTP server.
Port
Enter the port of the FTP server.
Media Backup Path
Specify the default FTP directory to save your media files.
User Name
Enter the account and password for login to the FTP server.
Note: The registered FTP user should possess read-write permissions
to user root directory.
Password
Use Anonymous
Polycom, Inc.
When this is enabled, you can log in to the FTP server using
anonymous account.
102
System Administration
Parameter
Description
Enable SSL
Set whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and FTP server. The system
can only support implicit SSL FTP.
Test
Test whether the FTP configurations work.
4 Finish Alternate FTP Server Configuration if needed.
5 Click Update.
Once this function is enabled, archives can be transferred to the configured FTP
server and removed from the local disk after call, which is done automatically.
System Diagnostics
RealPresence Media Suite provides ping, traceroute command, and network traffic capture to troubleshoot
network issues, and to gather diagnostics information for further troubleshooting.
To execute ping or traceroute on the device:
1 Go to Admin &gt; Diagnostics.
2 Select the Device Name from which pings are sent.
3 Enter the IP address or host name you want to ping.
4 Select Ping or Traceroute.
5 Click Start to execute the command. The result is shown in the Result area.
To execute a network traffic capture:
1 Go to Admin &gt; Diagnostics.
2 Select Network Traffic Capture.
3 Select the Device Name from which the network traffic capture is sent. Select All means that the
Network Traffic Capture is executed simultaneously if additional Media Nodes are attached to the
Media Suite Center.
4 Enter the Capture Duration (Minutes). The max is 30 minutes.
5 Enter the filter that is used sent to the .pcap00 file, and the file can be viewed by Wireshark. The
filter depends on the Linux command tcpdump. You can use every filter which is used by tcpdump.
More information about tcpdump, refer to http://linux.about.com/library/cmd/blcmdl8_tcpdump.htm.
Rebuild RAID for the RealPresence Media Suite
Appliance Edition
RealPresence Media Suite Appliance Edition supports RAID 10 (RAID1 for the 6/3 port license, which is
available in the specific market). This section explains when you should rebuild RAID, how to replace failed
hard disks, and how to rebuild RAID.
Polycom, Inc.
103
System Administration
● Rebuild RAID Conditions
● Replace a Hard Disk
● Rebuild RAID
Rebuild RAID Conditions
Two TB hard disks are used as one RAID logical unit. It supports up to four TB of storage (two for the 6/3
port license, which is available in the specific market) TB storage. Each hard disk is marked with a number
as shown in the following illustration.
Hard Disk Number for RAID 1
Hard Disk Number for RAID 10
You can see the status of each hard disk on the Admin Portal. See Hardware Status for details. If the status
of a hard disk is “error”, you need to remove this hard disk and order a new one.
Note: Shut down before change hard disks
• Shut down your RealPresence Media Suite before you change hard disks.
RealPresence Media Suite does not support hot swapping.
• Contact your local Polycom representative to order a replacement hard disk.
Polycom, Inc.
104
System Administration
After you use new hard disks, the system may need to rebuild RAID and data may be lost, as shown in the
following table.
Rebuild RAID 1
Does RealPresence Media Suite go back to
work immediately?
User Case
Rebuild RAID?
Lost Data?
Replace one hard disk.
No
No
Yes
After you replace the hard disk and reboot the
system, the system needs to reorganize the
data on the new hard disk. The RAID status is
Degraded (Recovering).
Replace two hard disks
when RAID fails.
Yes
Yes
Yes
After you replace the hard disks and reboot the
system, the system will go to the recovery
mode. You need to rebuild RAID under the
recovery mode manually, which takes 10
minutes.
After rebuilding RAID, the system will go back
to work. You lost all the previous data. The
status of RAID is Normal (Resyncing). It takes
about 4 to 5 hours to finish the resyncing
process.
User Case
Rebuild RAID?
Lost Data?
Replace one hard disk.
No
No
Yes
After you replace the hard disk and reboot the
system, the system only needs to reorganize
the data on the new hard disk. The RAID status
is Degraded (Recovering).
Replace two hard disks
when RAID is degraded.
No
No
Yes
After you replace the hard disks, RealPresence
Media Suite will send an e-mail to remind you
restart the system. After you reboot the system,
the system only needs to reorganize the data
on the new hard disk. The RAID status is
Degraded (Recovering).
Rebuild RAID 10
Polycom, Inc.
Does RealPresence Media Suite go back to
work immediately?
105
System Administration
Does RealPresence Media Suite go back to
work immediately?
User Case
Rebuild RAID?
Lost Data?
Replace two hard disks
when RAID fails.
Yes
Yes
Yes
After you replace the hard disks and reboot the
system, the system will go to the recovery
mode. You need to rebuild RAID under the
recovery mode manually, which takes 10
minutes.
After rebuilding RAID, the system will go back
to work. You lost all the previous data. The
status of RAID is Normal (Resyncing). It takes
about 4 to 5 hours to finish the resyncing
process.
Replace more than two
hard disks.
Yes
Yes
Yes
After you replace the hard disks and reboot the
system, the system will go to the recovery
mode. You need to rebuild RAID under the
recovery mode manually, which takes 10
minutes.
After rebuilding RAID, the system will go back
to work. You lost all the previous data. The
status of RAID is Normal (Resyncing). It takes
about 4 to 5 hours to finish the resyncing
process.
Replace a Hard Disk
If the status of a hard disk is “error”, you will see a hardware alert indicating failed hard disks after you log
in to the Admin Portal. Polycom recommends that you to replace all failed hard disks.
To replace a hard disk:
1 Shut down your RealPresence Media Suite. See Restart and Shut Down the System for details.
2 Press the brown buckle on the front panel of RealPresence Media Suite as shown in the following
illustration.
Replace Hard Disk for RAID 1
Polycom, Inc.
106
System Administration
Replace Hard Disk for RAID 10
3 Pull out the hard disk.
4 Unscrew the three screws on both sides of the hard disk as shown next.
Unscrew Hard Disk
5 Replace the failed hard disk by screwing a new hard disk to the tray.
6 Insert the hard disk back to its slot.
Rebuild RAID
When one or more hard disks does not work, you will see a hardware alert indicating failed hard disks on
the Admin Portal. You need to replace failed hard disks and reboot RealPresence Media Suite, the RAID
status will change to Degraded or the system will go to the recovery mode in case of RAID failure. This
always means that you need to rebuild RAID.
To rebuild RAID:
1 Replace failed hard disks. See Replace a Hard Disk.
2 Restart your RealPresence Media Suite. See Restart and Shut Down the System.
3 Connect anempty USB key to the RealPresence Media Suite system and reboot to get to the
recovery mode.
4 Enter your password to log in the recovery mode after the system is restarted. The default password
is SUPPORT.
5 Check the RAID status under the recovery mode. Click Hardware Diagnose on the left, you will see
the hardware status as shown in the following illustration. Only when the RAID status is FAILED,
you need to rebuild RAID.
Polycom, Inc.
107
System Administration
RAID Status
6 Select Reset Raid Storage on the left as shown next.
Rebuild RAID
7 Click Yes to rebuild RAID.
You will see all the detailed information in the Server Status panel. After the rebuilding RAID process
done, you will see the message format done and the server status will returns to IDLE as show
next.
Polycom, Inc.
108
System Administration
Rebuild RAID Process
8 Click Reboot System. Your RealPresence Media Suite will go back to work.
Polycom, Inc.
109
System Administration
System Indicators on the RealPresence Media Suite
Appliance Edition
When the system is running, indicators on the front panel indicate operating conditions of the system. The
following table lists the indicators and their explanations.
System Indicators
Panel
Identifier
Status
Explanation
LAN 1 Activity
Status Indicator
LAN 1 LED
Green
Network Connection
Off
No Network Connection
LAN 2 Activity
Status Indicator
LAN 2 LED
Green
After the LAN 2 port is activated from
Configuration &gt; IP Settings, the LED
is green when there is network
connection.
Off
No Network Connection
Orange
SSD Reading or Writing
Off
Hard Disk Idle
Green
System Power on
Off
System Power off
Indicator
SSD Status
Indicator
SSD LED
Power Status
Indicator
Power LED
Power Failure
Indicator
Power Failure
LED
OFF
Power Normal
Red
Power Supply Failure
Overheat and Fan
Indicator
Overheat and
Fan LED
Blinking Red (1 HZ)
Fan Failure
Blinking Red (0.25 HZ)
Power Failure
Continuously Blinking Red
Overheat
OFF
Normal
Polycom, Inc.
110
Appendix A – Console Commands
Appendix A – Console Commands
RealPresence Media Suite supports essential system configuration by using Console. You can access
Console via VGA or SSH, some popular applications like Putty supports SSH.
Login Console
The login interface shows all of the software information and you’ll be prompted to enter the login password.
Enter the login password and press the Enter key.
Note: Factory default password
The factory default login password is polycom (case sensitive).
If you entered a wrong password, you may be required to re-login to the system.
If you entered the right password, you are brought directly to the command setting interface.
To log in to RealPresence Media Suite Appliance Edition Console via VGA:
1 Connect a monitor and keyboard to the RealPresence Media Suite system.
2 Enter the user name and password (both are polycom by default)
3 Type Alt+F2 keys to go to the main command menu.
To log in to Console via SSH:
1 Open SSH client, enter Host Name and Port (the default SSH port is 22).
2 Enter the user name and password (both are polycom by default)
Polycom, Inc.
111
Appendix A – Console Commands
If you have completed all the above configurations and launched Console successfully, press the Enter key.
The login interface appears.
Console Command Descriptions
You can use the following commands.
Set Server Role
Select Set Server Role and type Enter to set role of the server.
To set the server role:
1 Select Media Node or Media Suite Center, and press OK to set the role of RealPresence Media
Suite.
2 Set the Media Suite Center IP address for Media Node, and click OK.
3 Click Yes to save the changes on the pop-up page.
4 Click Yes to reboot all services on the pop-up confirm page. All the services reboot, and then log off.
Network Settings
Select Network Setting and type Enter to set network configurations (DHCP IP address and static IP
address) for LAN 1 or LAN 2.
Only for Media Suite Center
In Scalability Mode, Network Settings is only available for Media Suite Center.
To configure Static IP Address for LAN 1 or LAN 2:
1 Choose a network interface, click OK or type Enter.
2 Select Static Address Setup, click OK or type Enter.
Polycom, Inc.
112
Appendix A – Console Commands
3 Configure network settings.
Parameter
Description
IP Address
IP address of the network port
Default Gateway
Gateway address of the network port
Subnet Mask
Subnet mask of the network port
4 Click Save configuration if you are fine with the settings or Cancel to return.
5 The system will show the prompt message Yes to save the configuration? Choose Yes to proceed
or No to cancel.
6 At the popup message, click Yes if you want the system to restart to apply your changes.
To configure DHCP IP Address for LAN 1 or LAN 2:
1 Choose a network interface, click OK and type Enter.
2 Select DHCP Address Setup, click OK and type Enter.
3 Click Set To DHCP.
4 The system will show the prompt message Yes to save the configuration? Choose Yes to proceed
or No to cancel.
5 Click Yes if you want the system to restart to apply your changes.
Note: System restarts after setting the connection feature
After you set the connection feature or IP address for the LAN interface, the system must be restarted
in order for the new settings to take effect.
6 Choose DNS Server and type Enter to configure DNS server address for the system to resolve
domain names.
DNS Server
This is to set the DNS server.
Disk Usage
Choose Disk Usage and type Enter to view the disk space usage of RealPresence Media Suite.
The total, used, and free disk space are shown.
Reset Console Password
This is to reset the console password, the system will show the prompt message to set new password to
access console.
Polycom, Inc.
113
Appendix A – Console Commands
Reset Portal Admin Password
This is to reset the Portal Admin password, the system will show the prompt message to set new password
to access the Admin Portal.
Reset Config
This is to reset the following system configurations to the default value:
● System Config
 Call Settings
 Signaling Settings
 Port Settings
 System time
 Media Storage Settings
 Multicast Settings
 Certificate Management
 QoS
 SNMP
 Active Directory
 Password Settings
 Customization
 Portal Settings
● Admin
 Log Settings
 License
● Template
 Recording Templates
 Transcoding Templates
 VRRs
 Events
● Server
 IIS
 WOWZA
 Windows Media Server
 AKAMAI
 EdgeCast
● User
 User
 Group
Polycom, Inc.
114
Appendix A – Console Commands
The system will show the following prompt message
Click Yes to proceed or No to cancel.
After resetting the system configuration, the system must be restarted in order for the new settings to take
effect.
Ping
Choose Ping and type Enter to check the network connection status.
Reboot
Choose Reboot and type Enter to restart the system. The system will show the prompt message Do you
really want to reboot the machine? Choose Yes to restart the system, or No to cancel.
Shutdown
Choose ShutDown and type Enter to power off the system. The system will show the prompt message Do
you really want to shutdown the machine? Choose Yes to restart the system, or No to cancel.
Fallback
Choose Fallback and type Enter to restore the system to the time the snapshot was created.
Click Yes to fall back the system or No to cancel.
Restart All Processes
Choose Restart All Processes and type Enter to restart all processes.
Stop all Processes
Choose Stop all Processes and type Enter to restart all processes.
Show
Choose Show and type Enter to show the general system information including System Version, Interface
Information, and IP Address Information.
Exit
Choose Exit and type Enter to exit the command control interface.
Polycom, Inc.
115
Appendix B – Configure 3rd Party Media Servers
Appendix B – Configure 3rd Party Media
Servers
You can now stream live meetings and on demand meeting archives to leading 3rd party media servers,
such as Wowza, IIS Media Service (Smooth Streaming only) and Windows Media Server. This feature
expands the streaming audience capacity of the RealPresence Media Suite system.
Users can watch these streams and on demand meeting archives hosted on external media servers from
within the Admin Portal, or from the User Portal.
For more information about RealPresence Media Suite and Media Manager integration, see the Integration
Guide from support.polycom.com.
.
On the RealPresence Media Suite system, you can live stream recordings and push VoD recordings to the
following external media servers:
● IIS Media Server
● Wowza Media Server
● Windows Media Server
You can view the live streaming or archives from the User Portal of the RealPresence Media Suite system.
The section shows some useful examples to configure third party external media servers, for latest
configuration details, refer to third party external media server documentations.
Configure the Wowza Media Server
You need to configure an Wowza media server and your RealPresence Media Suite to work with the server
as well.
1 Install JDK and Wowza. Run
&lt;Wowza directory&gt;\examples\installall.bat to create the needed configurations and
directories.
Wowza Media Server Configurations and Directories
Parameter
Live Streaming
VoD
Application Name
live
VoD
Application Directory
&lt;Wowza directory&gt;\applications\live
&lt;Wowza directory&gt;\applications\vod
Configuration File
Location
&lt;Wowza
directory&gt;\conf\live\Application.xml
&lt;Wowza
directory&gt;\conf\vod\Application.xml
2 To enable Wowza authentication, modify the configuration file as follows:
Polycom, Inc.
116
Appendix B – Configure 3rd Party Media Servers
 For live streaming: Open &lt;Wowza directory&gt;\conf\live\Application.xml, set digest
as the value for the tag PublishMethod. That is,
&lt;PublishMethod&gt;digest&lt;/PublishMethod&gt;.
 For VoD: Open &lt;Wowza directory&gt;\conf\vod\Application.xml, Polycom recommends
you not to set authentication, make sure playmethod is none,
&lt;PlayMethod&gt;none&lt;/PlayMethod&gt;
 Open &lt;Wowza directory&gt;\conf\publish.password, type the your user name and
password.
3 Install and configure a FTP server. The FTP server shares the &lt;Wowza directory&gt;\content directory.
You need to grant you at least the Read, Write, and Create Directories authorities.
The following example shows the configuration for a FileZilla FTP server.
4 Start the Wowza server. When you see the message Wowza media server is started!, the server is
started successfully.
To configure the RealPresence Media Suite system for working with the Wowza server:
1 Go to Server &gt; WOWZA.
2 Click Add.
3 Configure the following basic settings
Wowza Server Parameter
Parameter
Description
Server Name
Specify the name of your Wowza Media Server.
Server Address
Specify the Wowza server IP address.
Server Port
Specify the port the Wowza Media Server used to receive live streaming. The
value is 1935 by default.
Note: Valid port values range from 1-65536. The port number must be the
same as set in the corresponding external media server.
If a firewall sits between the RealPresence Media Suite system and the
external server, make sure that rules are set to allow the two-way
communication between the RealPresence Media Suite system and the
external server.
4 Specify whether to select Enable Live. If enabled, also configure the following settings:
Enable Live Streaming
Parameter
Description
Streaming Protocol
Choose between RTSP streaming and RTMP streaming.
Application Name
Specify the name of the Wowza server application to be used for the live
streaming.
It should be consistent with the Wowza server configuration. In this
example, application name is live.
Polycom, Inc.
117
Appendix B – Configure 3rd Party Media Servers
Parameter
Description
User Name
Specify the user name to access the Wowza media server. This option is
required when Wowza authentication is enabled.
Password
Specify the password to access the Wowza media server. This option is
required when Wowza authentication is enabled.
Test
Test whether the live streaming configurations work.
5 Specify whether to stream video on demand (VoD) from this server.
 Application Name: the name of the Wowza server application to be used for the VoD.
It should be consistent with the Wowza server configuration. In this example, application name is
VoD.
6 When Enable Vod is selected, configure the following settings to transfer generated recordings to
the Wowza server content directory:
Enable VoD
Parameter
Description
FTP Address
Specify the IP address of the Wowza server.
FTP Port
Specify the port assigned to the Wowza server’s FTP server. The default
port is 21.
User Name
Specify your user name to access this FTP server.
Password
Specify your password to access this FTP server.
Default Path
Specify the default FTP directory to save your recordings. Use / to
represent the root directory.
Enable SSL
Specify whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and the FTP server.
Test
Test whether the FTP configurations work.
7 Click OK.
Note: Cannot create two external servers with same values
• You cannot create two external servers with the same Server type, IP, Port, and Application Name.
This is because the RealPresence Media Suite system does not allow publishing two streams to
the same publish point to avoid overwriting the first stream by the second one.
• External latency time will be introduced when external media server configured, compared with live
streaming from RealPresence Media Suite, the exact time varies depending on streaming protocol.
To create a VRR for use with an external server:
1 Go to Template &gt; VRRs.
2 Click Add.
Polycom, Inc.
118
Appendix B – Configure 3rd Party Media Servers
3 Configure the following settings:
 VRR Name:
 VRR Number
 Description
 Recording Template
 Transcoding Template
 e-mail Address: select this option and enter one or several e-mail addresses. Separate several
addresses with commas (,).
The streaming link is contained in the e-mail notification when the streaming is ready for viewing
4 To configure the rest of the settings, refer to the this user’s guide.
5 Click OK.
Configure the IIS Media Server
You need to configure an IIS media server and your RealPresence Media Suite to work with the server as
well.
When you configure an IIS media server, you can create two virtual directories, which are used for live
streaming and VoDs.
To configure the IIS media server:
1 Launch the IIS manager, then create a virtual directory named as live, with the default port as 80.
Specify the physical path for the virtual directory, for example, C:\inetpub\wwwroot\live.
2 Set the authentication methods.
a Select live.
b Double click Authentication.
c To play live streams on an iPad, make sure Anonymous Authentication is selected. To control
an IIS publishing point from your RealPresence Media Suite make sure that Windows
Authentication is selected.
3 Navigate to C:\inetpub\wwwroot\, create two xml files: clientaccesspolicy.xml and
crossdomain.xml.
Note: Put correct files to the root directory if install IIS and Media Manager at
same server
If you have installed the Polycom RealPresence Media Manager and IIS on the
same server, you need to put the correct crossdomain.xml and
clientaccesspolicy.xml files to the root directory of the RealPresence Media
Manager portal.
For configuration steps, refer to RealPresence Media Suite and Media Manager
Integration Guide.
Here is the example text for the clientaccesspolicy.xml and crossdomain.xml files.
Polycom, Inc.
119
Appendix B – Configure 3rd Party Media Servers
 clientaccesspolicy.xml
&lt;?xml version=&quot;1.0&quot; encoding=&quot;utf-8&quot; ?&gt;
&lt;access-policy&gt;
&lt;cross-domain-access&gt;
&lt;policy&gt;
&lt;allow-from http-request-headers=&quot;*&quot;&gt;
&lt;domain uri=&quot;*&quot; /&gt;
&lt;/allow-from&gt;
&lt;grant-to&gt;
&lt;resource path=&quot;/&quot; include-subpaths=&quot;true&quot; /&gt;
&lt;/grant-to&gt;
&lt;/policy&gt;
&lt;/cross-domain-access&gt;
&lt;/access-policy&gt;
 crossdomain.xml
&lt;?xml version=&quot;1.0&quot; encoding=&quot;utf-8&quot; ?&gt;
&lt;access-policy&gt;
&lt;cross-domain-access&gt;
&lt;policy&gt;
&lt;allow-from&gt;
&lt;domain uri=&quot;*&quot; /&gt;
&lt;/allow-from&gt;
&lt;grant-to&gt;
&lt;resource path=&quot;/*&quot; include-subpaths=&quot;true&quot; /&gt;
&lt;/grant-to&gt;
&lt;/policy&gt;
&lt;/cross-domain-access&gt;
&lt;/access-policy&gt;
4 Configure a virtual directory for VoDs if you want to play the archives through an IIS Media server.
5 Create a virtual directory named as vod, with the default port as 80. Specify the physical path for the
virtual directory, for example, C:\inetpub\wwwroot\vod.
6 Install and configure a supported FTP server. The FTP server shares the VoD physical path, for
example, C:\inetpub\wwwroot\vod.
7 Grant the users at least the Read, Write, and Create Directories authorities.
To configure the RealPresence Media Suite system for work with the IIS server:
1 Go to Server &gt; IIS.
2 Click Add.
Polycom, Inc.
120
Appendix B – Configure 3rd Party Media Servers
3 Configure the following basic settings.
IIS Media Server Parameters
Parameter
Description
Server Name
Specify the name of your IIS Media Server.
Server Address
Specify the IIS server IP address.
Server Port
Specify the port that the IIS server used to receive MP4 live streaming. The
value is 80 by default.
Note: Valid port values range from 1 to 65536. The port number must be the
same as set in the corresponding external media server.
If a firewall sits between the RealPresence Media Suite system and the
external server, make sure that rules are set to allow the two-way
communication between the RealPresence Media Suite system and the
external server.
4 Specify whether to select Enable Live. If enabled, also configure the following settings:
Enable IIS for Live Streaming
Parameter
Parameter
Application Name
Specify the name of the IIS server application to be used for the live streaming.
It should be consistent with the IIS server configuration. In this example, the
application name should be live.
User Name
Specify the user name to access the IIS media server. This field is mandatory
for Windows authentication on IIS servers.
Password
Specify the password to access the IIS media server. This field is mandatory for
Windows authentication on IIS servers.
Test
Test whether the live streaming configurations work.
5 Specify whether to stream video on demand (VoD) from this server. If enabled, also configure the
following settings:
 Application Name: the application name to access the IIS media server
Polycom, Inc.
121
Appendix B – Configure 3rd Party Media Servers
6 When Enable Vod is enabled, configure the following settings to transfer generated recordings to
the IIS media server content directory:
Enable VoD for IIS
Parameter
Description
Application Name
Specify the name of the IIS server application to be used for the live
streaming.
It should be consistent with the IIS server configuration. In this example, the
application name should be live.
FTP Address
Specify the IP address of the IIS media server.
FTP Port
Specify the port assigned to the IIS media server’s FTP server.
The default port is 21.
User Name
Specify your user name to access this FTP server.
Password
Specify your password to access this FTP server.
Default Path
Specify the default FTP directory to save your recordings. Use / to represent
the root directory.
Enable SSL
Specify whether to enable SSL encryption for the communication between
the RealPresence Media Suite system and the FTP server.
Test
Test whether the FTP configurations work.
7 Click OK.
You cannot create two external servers with the same Server type, IP, Port, and Application Name.
This is because the RealPresence Media Suite system does not allow publishing two streams to the
same publish point to avoid overwriting the first stream by the second one.
To configure a template and VRR for use with the IIS server, see To create a VRR for use with an external
server:
Configuring the Windows Media Server
You need to configure an Windows media server and your RealPresence Media Suite to work with the
server as well.
To configure the Windows Media Server:
1 Open Windows Media Services on program menu.
2 To enable Windows Media Server authentication, modify the properties as the following:
 .Navigate to Server &gt; Properties &gt; Authentication, make sure “WMS Anonymous User
Authentication” is enabled.
 Navigate to Server &gt; Properties &gt; Authentication, make sure “WMS Publishing Points ACL
Authorization” is enabled, and the Everyone user has full permission.
Polycom, Inc.
122
Appendix B – Configure 3rd Party Media Servers
 For live publish point, the RealPresence Media Suite can create the live publishing points
automatically, so it does not need to be created manually on the Windows Media server.
 For vod publish point, Create a On-demand publish point, input publish point name, location of
content, for example, c:\WMpub\WMarchive.
3 Install and configure an FTP server. The FTP server shares the c:\WMpub\WMarchive directory. You
need to grant the user at least the Read, Write, and Create Directories authorities.
To configure the Media Suite system for work with the Windows Media server:
1 Go to Server &gt; Windows Media Server.
2 On the ACTION panel, click Add.
3 Configure the following basic settings.
External Media Servers Parameters
Parameter
Description
Server Name
Specify the name of the external server.
Server Address
Specify the IP or DNS of the external server you selected.
HTTP Port
The default value is 80.
RTSP Port
The default value is 554.
4 Specify whether to select Enable Live. If enabled, also configure the following settings:
Enable Live Streaming
.
Parameter
Description
User Name
Specify the user name to access the external media server.
Password
Specify the password to access the external media server.
Test
Test whether the live streaming configurations work.
5 Specify whether to stream video on demand (VoD) from this server. If enabled, specify the
application name. The application name is the name of the media server’s application to be used for
VoD.
Note: Contact the administrator for naming rule
Contact the administrator of the external media server for the naming rule of the
application name.
Polycom, Inc.
123
Appendix B – Configure 3rd Party Media Servers
6 When Enable Vod is selected, configure the following settings to transfer generated recordings to
the pre-installed FTP server of the external server:
Enable VoD
Parameter
Description
Publishing Point
Specify a publishing point for Windows Media Server.
FTP Address
Specify the IP or DNS of the external server’s FTP server.
FTP Port
Specify the port assigned to the external server’s FTP server.
The default port is 21.
User Name
Specify your user name to access this FTP server.
Password
Specify your password to access this FTP server.
Default Path
Specify the default FTP directory to save your recordings.
Use / to represent the root directory.
Enable SSL
Specify whether to enable SSL encryption for the communication between the
RealPresence Media Suite system and the FTP server.
Test
Test whether the FTP configurations work.
7 Click OK.
Polycom, Inc.
124
Appendix C – Configure the Server Working with VCS
Appendix C – Configure the Server
Working with VCS
This chapter demonstrates how to configure RealPresence Media Suite working with Cisco TelePresence&reg;
Video Communication Server (Cisco VCS). The configurations are different between H.323 and SIP.
● Configure VCS for H.323 Calling
● Configure VCS for SIP Calling
Configure VCS for H.323 Calling
For H.323, after you register RealPresence Media Suite to the Cisco VCS, Cisco VCS works as a
gatekeeper. you can configure the Cisco VCS and then call a VRR created on RealPresence Media Suite
to start a recording.
To configure VCS calling:
1 Create authentication accounts in VCS, such as ff1/1234, ff2/1234….ff6/1234.
2 Register RealPresence Media Suite to VCS. See To register the system to a gatekeeper to make
H.323 calls: for detailed steps.
3 Go to Configuration &gt; Signaling Settings and set Gatekeeper type as Cisco VCS.
4 Register an endpoint to the VCS. For example, register Polycom Group Series 500 to the VCS.
Now you can dial from the Group Series 500 and the format of the address is E.164+VRR Number. After
the call is set up successfully, you can check the RealPresence Media Suite Admin Portal.
Configure VCS for SIP Calling
If your network supports SIP, you can use SIP to connect to conference calls. Cisco VCS works as a SIP
server.
To configure VCS for SIP calling:
1 Register RealPresence Media Suite to VCS via SIP. See To configure the SIP settings: for detailed
steps.
2 Register an endpoint to the VCS via SIP. For example, register HDX 4000 to the VCS.
3 Configure the VCS to enable SIP calling.
a Log in to the Cisco VCS as an administrator.
b Go to VCS Configuration &gt; New zone to create a new zone.
Polycom, Inc.
125
Appendix C – Configure the Server Working with VCS
c Configure the zone for your RealPresence Media Suite. Refer to the following table.
VCS Zone Parameters
Parameter
Settings
Name
media_suite_zone
Type
Neighbor
Hop count
15
H.323
SIP
Mode
On
Port
1719
Mode
On
Port
5060
Transport
TCP
Accept proxied registration
Allow
Authentication policy
Do not check credentials
SIP authentication trust mode
Off
Peer 1 address
Your RealPresence Media Suite IP address.
Zone profile
Custom
Polycom, Inc.
126
Appendix C – Configure the Server Working with VCS
d Create a search rule to route to the zone you created.
The following example assumes that you have the default tandberg recommended rules in place.
Set search rule parameters
Now, you can start a recording by calling a VRR number from any endpoint registered to this Cisco
VCS. For example, if the VRR number is 12345, you can dial 13913912345 directly to start a
recording. 139139 is the prefix name (pattern string set in above picture).
Polycom, Inc.
127
">

Witaj! Jestem chatbotem AI specjalnie przeszkolonym, aby pomóc Ci w obsłudze Polycom Appliance Edition. Dokładnie przejrzałem dokument i mogę pomóc Ci zlokalizować dokładne informacje, których potrzebujesz, lub wyjaśnić treść w jasny i prosty sposób. Niezależnie od tego, czy szukasz wskazówek dotyczących konkretnych funkcji, kroków rozwiązywania problemów, czy ogólnego użytkowania, możesz zadawać pytania. Im więcej szczegółów podasz na temat swoich obaw lub potrzeb, tym dokładniej i skuteczniej mogę Ci pomóc!

Asystent pisze

Asystent jest niedostępny. Spróbuj ponownie później.

Wygląda na to, że dotarłeś do dokumentu napisanego w wielu językach, w tym w języku, który nie jest Twoim językiem ojczystym. Możesz użyć poniższych linków, aby tymczasowo ukryć strony bez preferowanego języka.

Reklama

Powiązane

Polycom RealPresence Capture Server 用户指南| AI Chat & PDF

Polycom RealPresence Capture Server 用户指南: AI Chat & PDF Access

RealPresence Media Suite Appliance Edition, Virtual Edition Administrator Guide

Polycom RealPresence Capture Server 用户指南 | AI & PDF

Polycom RealPresence Media Suite: AI Chat & PDF Access

Polycom RealPresence Capture Server Appliance Edition User Guide

Polycom RealPresence Media Suite User Guide + AI Chat

RealPresence Capture Server Virtual Edition User Guide

RealPresence Capture Server Appliance Edition User Guide

RealPresence Capture Server Virtual Edition User Guide

Polycom RealPresence System: AI Chat & PDF Access

Polycom RealPresence Media Suite User Guide