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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting
Guide
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing function is already installed in some models.
When printing is performed by using the erasable blue toner of the e-STUDIO5008LP Series, only the standard-size plain paper and the recycled paper (64 - 80g/m
2
, 17 - 20 lb. Bond) can be used in order to reuse paper efficiently. In addition, the finishing functions such as stapling, punching or center folding cannot be accomplished.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
Target audience for this manual
This is a manual that is aimed at general users and administrators.
Model and series names in this manual
In this manual, each model name is replaced with the series name as shown below.
Model name Series name in this manual
e-STUDIO2000AC/2500AC e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC e-STUDIO5005AC Series e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A e-STUDIO5008A Series e-STUDIO3508LP/4508LP/5008LP e-STUDIO5008LP Series
Options
For the available options, refer to the Quick Start Guide for this equipment.
Screens in this manual
The details on the screens may differ depending on your model and how the equipment is used, such as the status of the installed options, the OS version and the applications.
The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the display or the order of buttons in the illustrations may differ from that of your equipment.
Preface 3
Abbreviations in this manual
In this manual, “Dual Scan Document Feeder” is referred to as “DSDF” and “Reversing Automatic Document Feeder” as “RADF”, and they are collectively referred to as “Automatic Document Feeder” (ADF).
Trademarks
For trademarks, refer to the Safety Information.
4 Preface
CONTENTS
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
The Main Chargers and Slit Glass
CONTENTS 5
Chapter 2 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
6 CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
The Main Chargers and Slit Glass (e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP
0.
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper part of the screen to notify users of a problem, etc. For the major examples, see the following pages.
P.13 “Messages Displayed on the
When This Screen Is Displayed 9
1.TROUBLESHOOTING FOR THE HARDWARE
Screen Description / Remedy
An incorrect paper size or “ ” indicates an unsuccessful paper size detection. In this case, check the following items.
Check if the paper with an unacceptable size is placed in the drawer.
For details about the acceptable paper size, refer to the
Specifications Guide
.
Check if the paper with a non-standard size is placed in the drawer.
Press [Custom] to set the paper size manually.
Check if there is too much space between the paper and the side and end guides of the drawer.
Set the paper, the side guide and the end guide to the appropriate position again.
Check if [Auto (inch)] is selected even though A/B format paper has been placed. Check if [Auto (mm)] is selected even though LT format paper has been placed.
Press the button which corresponds to the format of the paper set in the drawer and then set the paper again.
If a different paper size is displayed even though a standard size paper has been placed, set the paper size manually. To do so, the change of the setting by the administrator is required. For details, refer to the MFP
Management Guide
.
10 When This Screen Is Displayed
1.TROUBLESHOOTING FOR THE HARDWARE
Screen Description / Remedy
The original or copy paper is misfed.
Remove it following the guidance on the touch panel.
P.19 “Clearing a Paper Misfeed”
A cover is open. Check which cover on the touch panel and then close it securely.
Toner has run out. Replace the new toner cartridge.
When This Screen Is Displayed 11
1.TROUBLESHOOTING FOR THE HARDWARE
Screen Description / Remedy
The waste toner box is full. Replace it following the guidance on the touch panel.
P.82 “Replacing the Waste Toner
The envelope levers are not in the correct position. Change them following the guidance on the touch panel.
The equipment requires adjusting by a service technician.
Contact your service representative with the error code displayed on the right side of the touch panel.
Never attempt to repair, disassemble or modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for maintenance or repair of the internal parts of the equipment.
12 When This Screen Is Displayed
0.
Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover.
Misfeed in ***
The cover indicated by *** is open.
Paper misfeed has occurred inside the equipment.
Check the cover on the touch panel and close it.
Remove the misfed paper following the guidance displayed on the touch panel.
P.19 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. (For color models and e-STUDIO5008LP
Series, “***” indicates the applicable color.)
(The colors are shown abbreviated when two or more toners are running out: Y: yellow, M: magenta, C: cyan, K: black, and E: erasable blue)
*** Toner Not Recognized
Check the toner cartridge
The toner cartridge indicated by
*** is not installed at all or improperly so.
See the color indication on the touch panel and replace the toner cartridge.
(For color models and e-STUDIO5008LP
Series, about another 50 copies can be made after this message appears. The number varies depending on the conditions of copying.)
P.73 “Replacing a Toner Cartridge”
Install the toner cartridge correctly.
P.73 “Replacing a Toner Cartridge”
Wipe the terminal with a soft cloth.
Check paper size setting on control panel for drawer N.
Check the direction or size of the paper.
Wait (Performing Self-check)
The terminal of the toner cartridge is stained.
The recommended toner cartridge is not being used.
Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment.
Use the recommended toner cartridge.
P.73 “Replacing a Toner Cartridge”
Just removing the misfed paper does not prevent another paper from being misfed. Be sure to correctly register the paper size in the equipment.
P.60 “Clearing paper misfeeds caused by a wrong paper size setting”
Wait until the adjustment is completed and the message disappears.
Adjusting. Wait until printing resumed.
Time for cleaning. Open the front cover and follow the guidance.
The equipment is undergoing maintenance to keep its imaging quality.
The equipment is performing the adjustment of its inside temperature.
The main charger, LED print head or slit glass needs cleaning.
Wait until the adjustment is completed and the message disappears.
Check the original and set it again
Change direction of original
The original is misfed inside of the ADF.
The direction or the size of the original placed on the ADF is incorrect.
The orientation of the original placed on the original glass is incorrect.
Clean the main charger, LED print head and slit glass.
P.90 “Cleaning the Inside of the
Remove the misfed original following the guidance on the touch panel.
Check the direction and the size of the original and then replace it on the ADF. Then reattempt the operation.
Change the orientation of the original by 90 degrees and place it on the original glass.
Messages Displayed on the Touch Panel 13
1.TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
Cannot print this paper size
Select the other drawer.
Cannot print this paper type
Set the other paper type
Printing was attempted but failed. The paper could not be output on the tray selected for the paper output because of a mismatch between the paper size and the tray.
Delete the failed print job, select the appropriate tray for the paper, and perform printing again.
For the restrictions of the paper type and the receiving trays, refer to the Quick Start Guide.
Printing was attempted but failed.
The paper could not be output in the tray selected because of a mismatch between the paper type and the tray.
(Special paper, thick 4 paper or thin paper tried to be output on the lower receiving tray of
MJ-1109/MJ-1110.)
Delete the failed print job, select the appropriate tray for the paper, and perform printing again.
Change from this mode
Count over, cannot store anymore
Ready(*** Toner Not
Recognized)
Check the toner cartridge
The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning.
The toner cartridge indicated by
*** is not installed at all or improperly so.
Ask your administrator for details of setting the limit for the number of copies.
Install the toner cartridge correctly.
P.73 “Replacing a Toner Cartridge”
Ready (Check Saddle Stitch
Stapler)
The terminal of the toner cartridge is stained.
The recommended toner cartridge is not being used.
Ready (Saddle Stitch Tray Full) The saddle stitch tray of the finisher is full of paper.
A staple jam has occurred in the stapler of the saddle stitch unit or the staple sheet has not been fed sufficiently.
Wipe the terminal with a soft cloth.
Use the recommended toner cartridge.
P.73 “Replacing a Toner Cartridge”
Remove the paper from the saddle stitch tray of the finisher.
Remove the top staple sheet.
Ready (Check Saddle Stitch
Stapler)
Ready (Check Stapler)
Ready (Check Stapler)
Ready (Hole Punch Dust Bin is
Full)
Ready (Finisher Full)
Ready (Inner Tray Full)
Staples in the stapler of the saddle stitch unit have almost run out or have actually done so.
Staple jam has occurred in the stapler of the finisher.
Replace the staple case of the saddle stitch unit if stapling is not performed for an output document even though the stapling function has been selected.
Remove the jammed staples.
P.66 “Clearing a Staple Jam”
Staples in the stapler of the finisher have almost run out or have actually done so.
Replace the staple case of the finisher if stapling is not performed for an output document even though the stapling function has been selected.
P.84 “Refilling With Staples”
Hole punch dust bin is full of paper punchings.
The receiving tray of the finisher is full of paper.
Remove the paper punchings.
P.98 “Cleaning the Hole Punch Dust Bin”
Remove the paper from the receiving tray of the finisher.
The exit tray of the equipment is full of paper.
Remove the paper from the exit tray of the equipment.
14 Messages Displayed on the Touch Panel
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Cannot copy
Check Department Counter
Add paper
Call for Service
Problem Description Corrective Action
The number of originals to be scanned has exceeded the limit specified with the department code during scanning.
Ask your administrator for details of setting the limit for the number of copies.
No paper is left in a drawer or on the bypass tray.
Set paper in the drawer or on the bypass tray.
The touch panel indicates which drawer (or the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
The equipment requires adjusting by a service technician.
Contact your service representative with the error code displayed on the right side of the touch panel.
Examine stapler in the saddle
Stitch unit
Check staple cartridge in the saddle stitch unit
Staple jam has occurred in the stapler of the saddle stitch unit.
Staples in the stapler of the saddle stitch unit have almost run out or have actually done so.
Never attempt to repair, disassemble or modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for maintenance or repair of the internal parts of the equipment.
Remove the jammed staples.
Replace the staple case of the saddle stitch unit if stapling is not performed for an output document even though the stapling function has been selected.
Check staple cartridge Staples in the stapler of the finisher have almost run out or have actually done so.
Replace the staple case of the finisher if stapling is not performed for an output document even though the stapling function has been selected.
P.84 “Refilling With Staples”
Remove the jammed staples.
P.66 “Clearing a Staple Jam”
Examine Stapler
Saving energy - press Energy
Saver button.
Staple jam has occurred in the stapler of the finisher.
The equipment has entered into the energy saving mode since it has not been used for a certain time.
Press [ENERGY SAVER] button to clear the energy saving mode.
Change Drawer to Correct Paper
Size
No paper suitable for the original is set.
Place the suitable size paper for the original in the drawer.
The size of the original is not detected correctly because the original is sent from the ADF at a skew.
Replace the original while aligning the side guides of the ADF to its width so that it will be placed straight.
Time for periodic maintenance The equipment requires inspection and maintenance by a service technician.
Power Failure
Contact your service representative for maintenance.
A job was interrupted by a power failure or some other reason.
The print or fax job may be incomplete. Press
[Job Status] to check whether any jobs are unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
Messages Displayed on the Touch Panel 15
1.TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
Erasing Data The Data Overwrite Enabler is clearing the data.
This message is displayed if the Data
Overwrite Enabler is installed. You can operate the equipment while the message is displayed.
Check paper size setting on control panel for Bypass. Check the direction or size of the paper.
Paper misfeed has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment.
Register the paper size correctly. Just removing the misfed paper does not prevent another paper from being misfed.
P.60 “Clearing paper misfeeds caused by a wrong paper size setting”
Set the paper on the bypass tray again.
The paper placed on the bypass tray misfed.
Check the direction or size of the paper on the bypass tray and press START
The direction or the size of the paper placed on the bypass tray is incorrect.
Remove the misfed paper and set the paper again.
Check the direction and the size of the paper and then replace it on the bypass tray.
Reboot the machine
Toner near Empty (***)
The side guides of the bypass tray do not fit the paper length.
A system-related trouble has occurred.
Toner is running out. “***” indicates the color.
(The colors are shown in abbreviations when two or more toners are running out: Y: yellow, M: magenta, C: cyan, K: black, and E: erasable blue)
Align the side guides of the bypass tray to the paper length.
Press the [POWER] button for at least 5 seconds to shut down the equipment.
Some toner is still left in the toner cartridge while this message is displayed. You do not have to replace the toner cartridge yet.
Check the color of the toner on the touch panel and prepare the toner cartridge.
(About another 1000 copies can be made after this message appears. Depending on the conditions of copying, this message may not appear even when the toner cartridge is near empty.)
Dispose of used toner The waste toner box is full.
Please empty hole punch waste The Hole Punch Unit dust bin is full.
Fax line1 (or line2) is out of order.
The 1st (or 2nd) line for the fax unit is not working.
Replace the toner cartridge after the toner has completely run out. [Install new *** toner cartridge] is displayed at that time.
If you want to replace the toner cartridge though some toner is still left, follow the procedure below:
P.79 “Replacing a “Near Empty” toner cartridge”
Black and white print is available while the other colors has run out. Neither color nor black and white print can be done when the black toner has run out.
Replace the waste toner box following the guidance displayed on the touch panel.
P.82 “Replacing the Waste Toner Box
(Color Models / e-STUDIO5008LP Series)”
Remove the paper punchings.
P.98 “Cleaning the Hole Punch Dust Bin”
Contact your service representative.
16 Messages Displayed on the Touch Panel
1.TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
Fax line1 (or line2) is not installed.
The 1st (or 2nd) line for the fax unit is not installed.
This original is copy protected An attempt is made to copy a prohibited original.
Contact your service representative.
This original cannot be copied.
DEPARTMENT Quota exceeded.
Contact the Administrator.
Not enough Work Space to store originals
Will you print out stored originals?
Internal memory available ran out while scanning.
USER Quota exceeded.
Contact the Administrator.
The copying, printing or scanning quota to the department has reached “0”.
USER and DEPARTMENT Quota exceeded.
Contact the Administrator.
Check under the Finisher tray and reboot the machine.
The copying, printing or scanning quota to the user has reached “0”.
The copying, printing or scanning quota to the user and department has reached “0”.
An obstruction is placed under the Finisher tray.
The number of originals exceeds the limits.
The scanned data will be deleted.
The number of originals exceeds the limits.
Will you copy stored originals?
HDD self test is processing
Exchange of the HDD is required. Please contact service.
Please make a backup of HDD data.
Due to the malfunction in the internal storage device, its replacement is required.
Although the internal storage device is being worked properly, periodical backup of the data in the internal storage device is recommended just in case.
For details of setting the quota, ask your administrator.
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored data, press [No].
For details of setting the quota, ask your administrator.
For details of setting the quota, ask your administrator.
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning.
(The magazine sort or page number function is used.)
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning.
Remove the obstruction under the Finisher tray and reboot the equipment.
Reduce the number of originals to be scanned, and try again.
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored data, press [No].
The status of the internal storage device is being checked.
The response of both the control panel operation and job execution may become slower during the display of this message.
Contact your service representative.
Back up the data by means of [Data Backup/
Restore] in the Admin menu of the User
Functions menu.
For details, refer to the MFP Management
Guide
.
Messages Displayed on the Touch Panel 17
1.TROUBLESHOOTING FOR THE HARDWARE
Message
LAN cable is not detected
Problem Description Corrective Action
The LAN cable connection is not detected.
Check the following items.
Check that the LAN cable is connected to the equipment.
Check that there is no damage on the connector of the LAN cable.
Check that the LAN cable is open circuited.
Check that the LAN cable is connected to the HUB. Check that there is no damage to the connector.
Check that the power is ON for the HUB to which the LAN cable is connected.
Check that the settings of the communication speed and the Ethernet method for the equipment and the HUB are aligned.
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. For details, please refer to the
Software Troubleshooting Guide
.
18 Messages Displayed on the Touch Panel
0.
Clearing a Paper Misfeed
Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows:
Error code
Error message
Guidance for clearing paper misfeeds
Paper misfeed symbols
The paper misfeed symbol helps you locate the paper misfeed.
1 2 3 4 5 6
13 12 11 10 9 8 7
1.
2.
3.
Job Separator, Offset Tray ( P.41) or Bridge Kit ( P.42)
4.
5.
Automatic duplexing unit ( P.34)
6.
7.
Drawer feeding portion ( P.28)
8.
Large Capacity Feeder ( P.29) or Paper Feed Pedestal ( P.29)
9.
11. Saddle stitch unit ( P.51)
12. Finisher ( P.42, P.48, P.57)
13. Hole Punch Unit ( P.42, P.48, P.57)
The picture of the hardware device shown on the touch panel differs depending on the options installed.
Clearing a Paper Misfeed 19
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a paper misfeed
1
Clear the paper misfeed.
Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
2
After clearing the misfeed, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch panel.
Do not touch the connectors inside the equipment.
This could cause a malfunction.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove the paper misfed in the right side of the equipment. This could burn you or the shock could cause you to get your hand injured in the machine.
20 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
(e-STUDIO5005AC Series / e-STUDIO5008LP Series) Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images.
(e-STUDIO5008A Series) Do not touch the photoconductive drum.
When you remove paper which has been misfed in the right side of the equipment, be sure not to touch the photoconductive drum. This could stain the copy images.
If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
An unsuitable original is placed on the ADF.
Unavailable paper with the equipment is used.
Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment.
All the misfed paper has not been removed.
There is too much of a gap between the paper and the side or end guide in the drawer.
The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
Clearing a Paper Misfeed 21
1.TROUBLESHOOTING FOR THE HARDWARE
ADF
RADF (Lower)
1
Open the RADF.
2
Lower the green lever, open the reverse cover and remove the original.
3
Close the RADF.
RADF (Upper)
1
Raise the lever and open the upper cover.
22 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
2 Remove the original.
3
Turn the inner green dial and remove the misfed original.
4 Raise the green lever and open the transport guide.
5
Raise the green lever under the transport guide, and remove the original under the guide plate.
6
Close the transport guide.
Clearing a Paper Misfeed 23
1.TROUBLESHOOTING FOR THE HARDWARE
7 Raise the original feeder tray, and remove the original under the tray.
8
Lower the original feeder tray.
9
Close the upper cover.
DSDF (Lower)
1
Remove the originals on the DSDF and open it.
2
Push the green button to open the lower cover.
24 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
3 Turn the inner green dial and remove the misfed original.
4
Remove the misfed originals.
5 Push the green part to close the lower cover.
6 Close the DSDF.
Clearing a Paper Misfeed 25
1.TROUBLESHOOTING FOR THE HARDWARE
DSDF (Upper)
1
Raise the lever and open the upper cover.
2
Remove the misfed originals.
3
If it is not easy to remove the misfed originals under the feed roller unit, take it off.
4
Remove the misfed originals under the feed roller unit.
26 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
5 Attach the feed roller unit.
6
Remove the originals under the original feeder tray.
7 Close the upper cover.
Confirm that the lever of the upper cover is closed firmly.
Clearing a Paper Misfeed 27
1.TROUBLESHOOTING FOR THE HARDWARE
Drawer feeding portion
1
Open the feeder cover on the right side.
2
Remove the misfed paper from the drawer and close the feeder cover.
If the paper is misfed on the cover side, remove it as shown in the figure below.
28 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Large Capacity Feeder
1
Open the feeder cover of the Large Capacity Feeder on the right.
2
Remove the misfed paper and close the feeder cover.
Paper Feed Pedestal
1
Open the feeder cover of the Paper Feed Pedestal on the right.
2 Remove the misfed paper and close the feeder cover.
Clearing a Paper Misfeed 29
1.TROUBLESHOOTING FOR THE HARDWARE
Drawers (e-STUDIO2000AC/2500AC)
The first drawer
1
Open the drawer, press the paper down until the plate clicks and remove the misfed paper.
2 Check that the guide width is correct, there is no folded/curled paper or overloading (especially for thick paper), and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer. The amount of thick paper you can load in the drawer is lower than that for plain paper.
The second to fourth drawers
1 Open the paper source drawer, and remove the misfed paper.
30 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
2 Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.
Drawers (Except for e-STUDIO2000AC/2500AC)
1 Open the paper source drawer, and remove the misfed paper.
2 Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.
Reuse paper drawer for the e-STUDIO5008LP Series
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
Clearing a Paper Misfeed 31
1.TROUBLESHOOTING FOR THE HARDWARE
Envelope Drawer
1
Open the paper source drawer, and remove the misfed paper.
2
Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope
Drawer. The amount of envelope you can load in the drawer is lower than that for plain paper.
Large Capacity Feeder
1 Open the drawer of the Large Capacity Feeder.
2
Pull out the right-hand tray and remove the misfed paper.
32 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
3 Check that there is no folded/curled paper or overloading, and then close the drawer of the Large
Capacity Feeder.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
Bypass tray
1
Move the green paper holding lever toward the outside.
The paper can now be removed.
2
Pull out the misfed paper in the bypass tray.
3
Place paper in the bypass tray again and then move the green paper holding lever toward the inside.
If a sheet of paper is stained, folded or torn, replace it with a new one.
Clearing a Paper Misfeed 33
1.TROUBLESHOOTING FOR THE HARDWARE
Automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover.
This could injure you.
1 Open the automatic duplexing unit cover on the right.
2 Except for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A, remove the misfed paper.
3 Except for e-STUDIO2000AC/2500AC, while holding the green lever, remove the misfed paper.
4 Lower the green lever carefully and then close the automatic duplexing unit cover.
34 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover.
This could injure you.
1 Open the automatic duplexing unit cover on the right.
2 Remove the misfed paper.
e-STUDIO5005AC Series / e-STUDIO5008LP Series e-STUDIO5008A Series
1
2
Be sure not to touch the transfer belt when removing the misfed paper. This could stain copy images.
Do not clean roller [A] though it may be stained. It will be automatically cleaned at the next printing.
Clearing a Paper Misfeed 35
1.TROUBLESHOOTING FOR THE HARDWARE
3 open the transport guide toward you and remove the misfed paper.
Be sure not to touch the photoconductive drum when removing the misfed paper. This could stain copy images.
4 Close the automatic duplexing unit cover.
Fuser unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or
automatic duplexing unit cover.
This could injure you.
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
e-STUDIO5005AC Series / e- STUDIO5008A Series
1
Open the automatic duplexing unit cover on the right.
2
For e-STUDIO2000AC/2500AC and e-STUDIO5008A Series, press down the two green fuser pressure release levers until they stop.
36 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
3 Open the transport guide holding the green knob and then release the misfed paper. Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper.
Pulling it up
Pulling it down
4 Remove the paper from the exit section.
5 When the finisher is installed, open the Bridge Kit cover while holding the handle.
Clearing a Paper Misfeed 37
1.TROUBLESHOOTING FOR THE HARDWARE
6 Remove the misfed paper.
7
When the finisher is installed, close the Bridge Kit cover.
8 For e-STUDIO2000AC/2500A and e-STUDIO5008A Series, return the two green fuser pressure release levers to their original position.
9 Close the automatic duplexing unit cover.
e-STUDIO5008LP Series
1 Open the automatic duplexing unit cover on the right.
38 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
2 Open the transport guide holding the green knob.
3
Turn the green dial upward and remove the paper from the upper part of the fuser unit.
4 Remove the paper from the exit section.
5 When the finisher is installed, open the Bridge Kit cover while holding the handle.
6 Remove the misfed paper.
Clearing a Paper Misfeed 39
1.TROUBLESHOOTING FOR THE HARDWARE
7 When the finisher is installed, close the Bridge Kit cover.
8
Remove the paper from the lower part of the fuser unit.
9
Pull out the misfed paper in a just-under direction.
If it is difficult to remove the misfed paper, press the envelope lever down and then remove it. Be sure to return the envelope lever to its original position after removing the misfed paper.
Close the transport guide holding the green knob.
10
Close the automatic duplexing unit cover.
40 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Job Separator
The procedure below is for e-STUDIO2000AC/2500AC and e-STUDIO2008A/2508A/3008A with the Job Separator installed. However, it does not apply to e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO3508A/4508A/
5008A and e-STUDIO5008LP Series with the Job Separator installed.
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or
automatic duplexing unit cover.
This could injure you.
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
1 Open the automatic duplexing unit cover on the right.
2 Open the cover inside of the equipment.
3 Remove the misfed paper.
4 Close the cover inside of the equipment.
5 Close the automatic duplexing unit cover.
Clearing a Paper Misfeed 41
1.TROUBLESHOOTING FOR THE HARDWARE
Bridge Kit
1
Open the cover holding the handle of the Bridge Kit.
2
Remove the misfed paper inside the Bridge Unit.
3
Close the Bridge Kit cover.
Finisher and Hole Punch Unit
Paper misfeed in the upper receiving tray
1 Raise the lever and open the upper receiving tray of the finisher.
2 Remove the misfed paper.
42 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
3 Open the cover holding the handle of the Bridge Unit.
When the Hole Punch Unit is installed, proceed to step 5.
4
Remove the misfed paper.
Proceed to step 8.
When the Hole Punch Unit is installed
5
Open the Hole Punch Unit cover.
6
Turn the green knob to get the misfed paper out.
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.
Clearing a Paper Misfeed 43
1.TROUBLESHOOTING FOR THE HARDWARE
7 Close the Hole Punch Unit cover.
8
Close the Bridge Kit cover.
9 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray can also be closed by pressing the right side of the lever.
44 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the lower receiving tray
1
Raise the lever and open the upper receiving tray of the finisher.
2
Remove the misfed paper.
3
Remove the misfed paper.
If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers.
Clearing a Paper Misfeed 45
1.TROUBLESHOOTING FOR THE HARDWARE
4 Open the cover holding the handle of the Bridge Unit.
When the Hole Punch Unit is installed, proceed to step 6.
5
Remove the misfed paper.
Proceed to step 9.
When the Hole Punch Unit is installed
6
Open the Hole Punch Unit cover.
7
Turn the green knob to get the misfed paper out.
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.
46 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
8 Close the Hole Punch Unit cover.
9
Close the Bridge Kit cover.
10 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
Clearing a Paper Misfeed 47
1.TROUBLESHOOTING FOR THE HARDWARE
Saddle Stitch Finisher and Hole Punch Unit
1
Raise the lever and open the upper receiving tray of the finisher.
2
Open the cover of the Hole Punch Unit when it is installed.
3
Open the front cover of the finisher.
4
Remove the misfed paper from the right or left.
48 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
5 Open the cover holding the handle of the Bridge Unit.
6
Remove the misfed paper inside the Bridge Unit.
7 If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.
Clearing a Paper Misfeed 49
1.TROUBLESHOOTING FOR THE HARDWARE
8 Remove the misfed paper.
If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers.
9 Close the cover of the Bridge Unit.
10 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
50 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
11 Close the cover of the Hole Punch Unit when it is installed.
12
Close the front cover of the finisher.
Saddle Stitch unit of the Saddle Stitch Finisher
1 Remove the misfed paper from the exit side of the Saddle Stitch unit.
2 Open the front cover of the finisher.
Clearing a Paper Misfeed 51
1.TROUBLESHOOTING FOR THE HARDWARE
3 Holding the green knob, move the guide to the right.
4
Raise the lever and open the upper receiving tray of the finisher.
5 Open the cover of the Hole Punch Unit when it is installed.
6 Turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
When the Hole Punch Unit is not installed When the Hole Punch Unit is installed
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.
Some misfed paper may get inside of the Saddle Stitch unit depending on the location where the misfeeding occurs. In this case, follow step 7.
52 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
7 Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
8 Turn the green knob to lower the paper until it is hidden.
9 Holding the green knob, return the guide to the left.
Clearing a Paper Misfeed 53
1.TROUBLESHOOTING FOR THE HARDWARE
10 Pull out the Saddle Stitch unit until it stops.
Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit.
Your hands may be caught, resulting in injury.
11 Open the transport guide on the right side.
12 Remove the misfed paper.
13 Remove the paper from the inside of the Saddle Stitch unit.
54 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
14 Close the transport guide.
15
Holding both green knobs with your fingers, open the transport guide on the left.
16 Lower the two green levers.
17 Remove the paper.
18 Raise the two green levers.
Clearing a Paper Misfeed 55
1.TROUBLESHOOTING FOR THE HARDWARE
19 Holding both green knobs with your fingers, close the transport guide on the left.
20
Return the Saddle Stitch unit to its original position.
21 Close the cover of the Hole Punch Unit when it is installed.
22 Close the front cover of the finisher.
56 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Inner Finisher and Hole Punch Unit
1
Lift up the control panel and then open the front cover of the finisher.
2
While holding the green lever, move the finisher to the left until it stops.
3
Pull down the green lever on the right-hand unit of the finisher.
The paper exit of the equipment opens.
4
Turn the green dial clockwise to send the paper and remove it.
Clearing a Paper Misfeed 57
1.TROUBLESHOOTING FOR THE HARDWARE
5 Return the green lever to its original position.
6
When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts.
7 Turn the upper green dial counterclockwise to remove the misfed paper.
8 Turn the upper green dial clockwise to remove the misfed paper.
58 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
9 Holding the green knob, open the upper cover.
10
Remove the misfed paper and then close the upper cover.
11 While holding the green lever, open the Hole Punch Unit to remove the misfed paper.
12 Return the Hole Punch Unit to its original position.
Clearing a Paper Misfeed 59
1.TROUBLESHOOTING FOR THE HARDWARE
13 Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
14
Close the front cover of the finisher.
Clearing paper misfeeds caused by a wrong paper size setting
Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control panel for Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
P.61 “Misfeed when making copies or prints (using a drawer)”
P.63 “Misfeed when making copies or prints (using the bypass tray)”
P.64 “Misfeed when printing from the Fax”
60 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Misfeed when making copies or prints (using a drawer)
1
Clear the paper misfeed following the guidance shown on the touch panel.
2
Open the paper source drawer, check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that for plain paper.
Pay attention not to exceed the upper limit of the reuse paper when you place it in the reuse paper drawer for the e-STUDIO5008LP Series, since the amount to be placed will be less than for plain paper.
3 Close all the drawers or covers.
Clearing a Paper Misfeed 61
1.TROUBLESHOOTING FOR THE HARDWARE
4 Press [Yes] when “Cancel print job?” appears.
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [No] in step 4, the job can be restarted. In this case, it is not necessary to follow step 5 and later.
5
Press [User Functions - User-] on the touch panel to access the User Functions menu.
6
Press the [User] tab to enter the User menu and press [Drawer].
7
Press the drawer button indicated in the message.
62 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
8 Set the paper size again and press [OK].
For details about how to set the paper size, refer to “Doing Paper Settings” in Chapter 1 of the Paper Preparation
Guide
.
9
Press the [HOME] button to return to the basic menu. Then press [Copy] to enter the copy menu.
10
Confirm that the paper size is correctly detected if you selected [Auto (mm)] or [Auto (inch)] in step 8.
The detected paper size is indicated on the drawer button in the equipment status indication area on the left.
An incorrect paper size or “ ” indicates an unsuccessful detection. In this case, see the following page.
P.9 “When This Screen Is Displayed”
11
Try copying or printing again.
Misfeed when making copies or prints (using the bypass tray)
1
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the covers.
Clearing a Paper Misfeed 63
1.TROUBLESHOOTING FOR THE HARDWARE
2 Press [Yes] when “Cancel print job?” appears.
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [No] in step 2, the job can be restarted.
In this case, it is not necessary to follow step 3 and later.
3
Place the paper on the bypass tray and set the paper size.
4
Try copying or printing again.
Misfeed when printing from the Fax
1
Pull out the drawer in which paper misfeeds occurred and remove all the paper from it.
If such paper misfeeds occur although [Auto (mm)] or [Auto (inch)] has been selected as the paper size, this is caused by the incorrect size detection of the paper placed in the drawer. In this case, do not remove the paper and proceed to step 3.
2
Place the paper corresponding to the set size in the drawer.
3
Check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer.
64 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e-STUDIO2000AC/2500AC. The amount of thick paper you can load in the drawer is lower than that for plain paper.
4 Clear the paper misfeed following the guidance shown on the touch panel. Then close all the drawers and covers.
Printing resumes.
Clearing a Paper Misfeed 65
0.
Clearing a Staple Jam
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.
Finisher
Finisher / Saddle Stitch Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Lower the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
66 Clearing a Staple Jam
1.TROUBLESHOOTING FOR THE HARDWARE
4 Remove the top staple sheet.
5
Holding the knob, raise the guide, and return it to its original position.
6 Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
7 Fit the staple cartridge into the stapler.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
8 Close the front cover of the finisher.
Clearing a Staple Jam 67
1.TROUBLESHOOTING FOR THE HARDWARE
Inner Finisher
1
Lift up the control panel and then open the front cover of the finisher.
2
While holding the green lever, move the finisher to the left until it stops.
3
Open the Hole Punch Unit while pushing the green lever.
4
Remove the staple cartridge.
68 Clearing a Staple Jam
1.TROUBLESHOOTING FOR THE HARDWARE
5 Lower the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
6
Remove the top staple sheet.
7
Holding the knob, raise the guide, and return it to its original position.
8
Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
Clearing a Staple Jam 69
1.TROUBLESHOOTING FOR THE HARDWARE
9 Fit the staple cartridge into the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
10
Return the Hole Punch Unit to its original position.
11 Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
12
Close the front cover of the finisher.
70 Clearing a Staple Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Saddle Stitch unit
1
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
2
Remove the staple cartridge.
3
Raise the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
4 Remove the top staple sheet.
Clearing a Staple Jam 71
1.TROUBLESHOOTING FOR THE HARDWARE
5 Holding the knob, lower the guide, and return it to its original position.
6
Fit the staple cartridge.
Insert the cartridge until it is caught by the latch and secured with a click.
7 Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
72 Clearing a Staple Jam
0.
Replacing a Toner Cartridge
When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Do not touch the terminal of the toner cartridge.
This may cause the equipment not to recognize the toner cartridge or may damage the terminal.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
Color models
1 Open the front cover of the equipment.
2 Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand.
Y M C K
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Replacing a Toner Cartridge 73
1.TROUBLESHOOTING FOR THE HARDWARE
3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
4
Pull the seal straight out in the direction of the arrow.
5 Align the new toner cartridge to the guide. Insert it up to the black line.
Y M C K
6 Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
74 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
7 Close the front cover pressing both edges.
Monochromatic models
1 Open the front cover of the equipment.
2 Hold down the green lever.
The toner cartridge is slightly pushed out.
3 Pull out the toner cartridge.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local regulations.
Replacing a Toner Cartridge 75
1.TROUBLESHOOTING FOR THE HARDWARE
4 Shake the new toner cartridge strongly with the label surface down to loosen the toner inside.
5
Pull out the seal in the direction of the arrow.
6 Insert the toner cartridge along the rail.
Insert the toner cartridge until it clicks.
7 Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times.
Check that the cleaner’s knob is fully inserted after cleaning.
76 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
8 Close the front cover pressing both edges.
e-STUDIO5008LP Series
When the erasable blue toner has run out, Erasable Blue printing cannot be performed; however, if the black toner remains, black and white printing can be made.
When the black toner has run out, both black and white printing and Erasable Blue printing cannot be performed even if the erasable blue toner remains.
1 Open the front cover of the equipment.
2 Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Replacing a Toner Cartridge 77
1.TROUBLESHOOTING FOR THE HARDWARE
3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
4
Pull the seal straight out in the direction of the arrow.
5 Align the new toner cartridge to the guide. Insert it up to the black line.
6 Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each unit.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
78 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
7 Close the front cover pressing both edges.
Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
1 Press [Job Status].
Replacing a Toner Cartridge 79
1.TROUBLESHOOTING FOR THE HARDWARE
2 Press the [Toner] tab.
3 Press [Replace Toner Cartridge].
4
To replace a toner cartridge, press [Yes]. To cancel, press [No].
If you press [Yes], go to the next step. If you press [No], the previous screen appears.
80 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
5 For color models and the e-STUDIO5008LP Series, press the button for the color you intend to replace.
6
For color models and the e-STUDIO5008LP Series, to replace the toner cartridge, press [Yes]. To cancel, press [No].
If you press [Yes], go to the next step. If you press [No], the previous screen appears.
7 Replace the toner cartridge.
See P.73 “Replacing a Toner Cartridge” for the correct procedure.
8
Press [Finish].
Replacing a Toner Cartridge 81
0.
Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series)
When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message
“Dispose of used toner” appears. Replace the waste toner box following the procedure below.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
1
Open the front cover of the equipment.
2 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
3
Place the waste toner box on a large sheet so as not to dirty the floor.
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
82 Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series)
1.TROUBLESHOOTING FOR THE HARDWARE
4 Take the new waste toner box out of the carton.
5
Put the used waste toner box in the plastic bag and seal it with adhesive tape.
6 Clean the LED print head (for e-STUDIO2000AC/2500AC) or the slit glass (except for e-STUDIO2000AC/2500AC).
e-STUDIO2000AC/2500AC:
Perform steps 5 to 11 on P.90 “The Main Chargers and LED Print Heads
Except for e-STUDIO2000AC/2500AC:
Perform steps 5 to 9 on P.93 “The Main Chargers and Slit Glass
(e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series)”.
7 Push the new waste toner box securely until the upper latches click.
8 Close the front cover pressing both edges.
Replacing the Waste Toner Box (Color Models / e-STUDIO5008LP Series) 83
0.
Refilling With Staples
Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.
Finisher
Finisher / Saddle Stitch Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Take the empty staple case out of the staple cartridge.
Pull up the empty staple case while pushing both sides as shown in the figure.
4
Fit a new staple case on the staple cartridge.
Push the staple case hook into the staple cartridge socket until you hear a click.
84 Refilling With Staples
1.TROUBLESHOOTING FOR THE HARDWARE
5 Fit the staple cartridge into the stapler.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
6
Close the front cover of the finisher.
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
Inner Finisher
1 Lift up the control panel and then open the front cover of the finisher.
2 While holding the green lever, move the finisher to the left until it stops.
3 Open the Hole Punch Unit while pushing the green lever.
Refilling With Staples 85
1.TROUBLESHOOTING FOR THE HARDWARE
4 Remove the staple cartridge.
5
Take the empty staple case out of the staple cartridge.
Pull up the empty staple case while pushing both sides as shown in the figure.
6 Fit a new staple case on the staple cartridge.
Push the staple case hook into the staple cartridge socket until you hear a click.
7 Fit the staple cartridge into the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
86 Refilling With Staples
1.TROUBLESHOOTING FOR THE HARDWARE
8 Return the Hole Punch Unit to its original position.
9
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
10
Close the front cover of the finisher.
Saddle Stitch unit
Do not use the Saddle Stitch Finisher without having reattached the staple cartridges.
1
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
Refilling With Staples 87
1.TROUBLESHOOTING FOR THE HARDWARE
2 Remove the staple cartridges.
Replace both cartridges at a time.
3
Press the buttons on both sides of the cartridge.
The transparent cover of the cartridge is lifted.
4 After the transparent cover is lifted, take the empty staple case out of the cartridge.
5 Fit the new staple case into the staple cartridge.
Insert it to the rear until it clicks.
In this step, do not remove the seal bundling the staples.
88 Refilling With Staples
1.TROUBLESHOOTING FOR THE HARDWARE
6 Press down the transparent cover of the cartridge.
Press it down until it clicks.
7
Pull out straight the seal bundling the staples.
8 Fit the staple cartridge.
Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.
9 Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
Refilling With Staples 89
0.
Cleaning the Inside of the Equipment
For color models and the e-STUDIO5008LP Series, when the inside of the equipment needs to be cleaned, the message “Time for cleaning. Open the front cover and follow the guidance.” is displayed. In this case, clean the inside of the equipment following the guidance displayed on the touch panel. (In the case of monochromatic models, this message is not displayed.)
In addition to this, even if this message is not displayed, perform cleaning when the copied images are uneven and/or have white or color streaks in the horizontal direction.
The Main Chargers and LED Print Heads (e-STUDIO2000AC/2500AC)
1
Open the front cover of the equipment.
2
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
When only the main chargers need to be cleaned, steps 3 to 12 are unnecessary. Proceed to step 13.
3 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
90 Cleaning the Inside of the Equipment
1.TROUBLESHOOTING FOR THE HARDWARE
4 Place the waste toner box on a large sheet so as not to dirty the floor.
5
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in (2).
6 Take out the green cleaner inside the cover.
7
Hold the cleaner with the arrow mark side up.
Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained.
Cleaning the Inside of the Equipment 91
1.TROUBLESHOOTING FOR THE HARDWARE
8 Insert the cleaner through the service hole of the developer under the arrow to the end.
9 Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4 colors.
10
Attach the cleaner with its top on the left and its holding side on the right.
Check that the cleaner is fixed to the cover.
11 Return the 4 green levers located under the toner cartridges.
92 Cleaning the Inside of the Equipment
1.TROUBLESHOOTING FOR THE HARDWARE
12 Push the waste toner box securely until the upper latches click taking care not to tilt it.
13
Close the front cover pressing both edges.
14 Press [Finish].
The Main Chargers and Slit Glass
(e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC, e-STUDIO5008LP Series)
1 Open the front cover of the equipment.
Cleaning the Inside of the Equipment 93
1.TROUBLESHOOTING FOR THE HARDWARE
2 Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each unit.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
3
When only the main chargers need to be cleaned, steps 3 to 10 are unnecessary. Proceed to step 11.
Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
4
Place the waste toner box on a large sheet so as not to dirty the floor.
5
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
Take out the green cleaner inside the cover.
1
2
94 Cleaning the Inside of the Equipment
1.TROUBLESHOOTING FOR THE HARDWARE
6 Hold the cleaner with the black part on the top of the cleaner upwards.
Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained.
7 Insert the cleaner through the service hole of each developer unit to clean it.
8 Insert the cleaner all the way in, and then pull it back out. Repeat this 3 times for each color.
9 Attach the cleaner with its top on the right and its holding side on the left.
2 1
Check that the cleaner is fixed to the cover.
Cleaning the Inside of the Equipment 95
1.TROUBLESHOOTING FOR THE HARDWARE
10 Push the waste toner box securely until the upper latches click taking care not to tilt it.
11
Close the front cover pressing both edges.
12 Press [Finish].
96 Cleaning the Inside of the Equipment
1.TROUBLESHOOTING FOR THE HARDWARE
The Main Chargers (e-STUDIO5008A Series)
1
Open the front cover of the equipment.
2
Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times.
3
Check that the cleaner’s knob is fully inserted after cleaning.
Close the front cover pressing both edges.
Cleaning the Inside of the Equipment 97
0.
Cleaning the Hole Punch Dust Bin
When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
Finisher / Saddle Stitch Finisher Hole Punch Unit
1
Open the Hole Punch Unit cover.
2
Pull out the hole punch dust bin.
3
Dispose of the paper punchings.
4
Push back in the hole punch dust bin.
5
Close the Hole Punch Unit cover.
Inner Finisher Hole Punch Unit
1
Lift up the control panel and then open the front cover of the finisher.
98 Cleaning the Hole Punch Dust Bin
1.TROUBLESHOOTING FOR THE HARDWARE
2 While holding the green lever, move the finisher to the left until it stops.
3
Open the Hole Punch Unit while pushing the green lever.
4 After moving the hole punch dust bin to the left, pull it toward you.
5 Dispose of the paper punchings.
6 Push back in the hole punch dust bin.
Cleaning the Hole Punch Dust Bin 99
1.TROUBLESHOOTING FOR THE HARDWARE
7 Return the Hole Punch Unit to its original position.
8
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
9
Close the front cover of the finisher.
100 Cleaning the Hole Punch Dust Bin
0.
When Printed Sheets Overflow from the Exit Tray
When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If
300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray.
In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.
When printing a large number of large size sheets such as A3 and A4/LD and LG, place the paper exit stopper back in its original location.
When the finisher is installed in the equipment, use the paper exit stopper installed in its original location.
When the Job Separator is installed in the equipment, attach the paper exit stopper at the designated location of the exit tray.
When a large number of large size sheets such as A3 are output to the exit tray of the equipment while the finisher is installed, remove them in more than one time.
Removing the paper exit stopper from its original location
1
Unfold the paper exit stopper located on the left of the exit tray and remove it from its groove while pushing the fulcrum inward.
Installing the paper exit stopper in the designated location for improving paper exit
1 Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum into the groove on the exit tray.
Placing the paper exit stopper back in its original location
1
Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward.
2
Install the paper exit stopper in the groove on the left of the exit tray.
When Printed Sheets Overflow from the Exit Tray 101
1.TROUBLESHOOTING FOR THE HARDWARE
102 When Printed Sheets Overflow from the Exit Tray
2.
WHEN SOMETHING IS WRONG WITH THE
EQUIPMENT
Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment.
This chapter also describes the daily care for the equipment.
0.
When You Think Something Is Wrong With the Equipment
If you think there is something wrong with the equipment, check the following items.
To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and
Printing Guide
respectively).
Checking the operations or procedures may help you solve the problems. When something is unclear in the operation of the equipment or you think there is something is wrong with it, the operator’s manual for the function you are using will be helpful.
General operations
Problem Description Cause Corrective Action
The equipment does not work at all.
No icons or signs are displayed on the touch panel.
(The MAIN POWER lamp and the [ENERGY SAVER] button light.)
The power cord is not securely inserted into the outlet.
The main power switch is turned OFF.
The equipment is in the Sleep mode.
The equipment is in the Super
Sleep mode.
Insert the power cord into the outlet until it comes to a stop.
Turn ON the main power switch.
No icons or signs are displayed on the touch panel.
(Only the MAIN POWER lamp lights.)
The touch panel is dim.
The button on the control panel does not respond to my operation.
(“Saving energy - press
Energy Saver button.” appears on the touch panel.)
The power of the equipment is not turned ON.
The contrast of the touch panel is adjusted lower.
Adjust the contrast lighter.
Refer to Chapter 1 of the MFP Management Guide.
The equipment is in the energy saving mode.
The button on the control panel does not respond to my operation.
(The MAIN POWER lamp and the [ENERGY SAVER] button light.)
The equipment is in the Sleep mode.
The equipment is in the Super
Sleep mode.
The power of the equipment is not turned ON.
Press the [ENERGY SAVER] button to clear the energy saving mode.
Refer to Chapter 1 of the Quick Start Guide.
Press the [ENERGY SAVER] button to clear the Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press the [ENERGY SAVER] button to clear the
Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press the [POWER] button.
The button on the control panel does not respond to my operation.
(Only the MAIN POWER lamp lights.)
The button on the control panel or the icon on the touch panel does not respond to my operation.
A system-related trouble has occurred.
Press the [ENERGY SAVER] button to clear the Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press the [ENERGY SAVER] button to clear the
Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
Press the [POWER] button.
Press the [POWER] button for at least 5 seconds to shut down the equipment.
104 When You Think Something Is Wrong With the Equipment
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
Problem Description Cause Corrective Action
The window “Enter
Department Code” appears.
The equipment is managed under the department management function.
Enter your department code. If you do not know it, contact the administrator of the equipment.
The window “Enter the user name and Password” appears.
A message is displayed on the touch panel.
The equipment reboots automatically.
The equipment is managed under the user management function.
Some trouble occurred in the equipment (or the message is displayed just for an ordinary operation).
Enter your user name and password. If you do not know them, contact the administrator of the equipment.
See the meaning of the message referring to the listing below.
P.13 “Messages Displayed on the Touch Panel”
The auto-recovery function works because a memory or operation abnormality has been detected.
Due to rebooting, the equipment has been recovered to the normal condition. You can operate the equipment as usual.
Originals and paper
Problem Description
The original is misfed.
Paper is misfed.
Two or more sheets of paper are fed together.
Cause Corrective Action
The original is unsuited for the equipment.
The paper is unsuited for the equipment.
The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray.
Check whether the original is suitable for the equipment.
For details, refer to Chapter 2 of the Paper
Preparation Guide
.
Check whether the paper is suitable for the equipment.
For details, refer to Chapter 1 of the Paper
Preparation Guide
.
Match the size of the paper placed in the drawer or on the bypass tray and the size registered on the equipment.
For details, refer to Chapter 1 of the Paper
Preparation Guide
.
Remove some paper to set it within the height limit line indicated on the side guide.
The stack of paper exceeds the loading line indicated on the side guide.
There is too much space between the paper and the side and end guides of the drawer.
Adjust the space between the paper and the side guide or the end guide not to take much space. If the thick paper is misfed, take a little space between the paper and the side guide.
For details, refer to Chapter 1 of the Paper
Preparation Guide
.
Hidden misfed paper has not been removed.
Sheets of paper are stuck together.
Check the sign again on the touch panel to see where the misfeed occurred.
P.19 “Clearing a Paper Misfeed”
Loosen the stack of paper well and set it again.
When You Think Something Is Wrong With the Equipment 105
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
Problem Description Cause Corrective Action
Sheets are not aligned when exiting.
Sheets are not placed in the drawer with correct side up for this equipment.
The type of paper corresponding to that being used has not been set.
Check the printing side of the sheets and place them correctly. Information about the printing side may be given on the wrapping paper of the sheets.
If you cannot find which side is the printing side, try printing on both sides to see if the sheets are aligned when exiting.
Check that the set paper type corresponds to the paper in use.
For details, refer to Chapter 1 of the Paper
Preparation Guide
.
The message indicating no paper does not disappear even after paper is placed in the drawer.
Sheets placed in the drawer are not aligned.
The side and end guides do not match the paper size in the drawer.
Remove the sheets from the drawer, align them, and replace them.
Adjust the side and end guides to match the paper size.
The amount of paper placed in the Large Capacity Feeder is too small.
Place more than 10 sheets of paper in the Large
Capacity Feeder.
Pull out the drawer and remove any misfed paper.
The paper is misfed at the end of the drawer.
There is something other than paper in the drawer.
Do not put anything but paper in the drawer.
106 When You Think Something Is Wrong With the Equipment
0.
Regular Maintenance
We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.
Be careful not to scratch the portions when cleaning them.
When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.
- This could warp the shape of the surface or leave it discolored.
- When using a chemical cleaning pad to clean it, follow the instructions.
2
1
3
4
5
1. Scanning area (surface of the long rectangular glass) / 2. Original glass
Wipe it with a soft dry cloth. If there are still stains remaining, clean with a piece of soft cloth which has been moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents or neutral detergent).
3. Guide / 4. Platen sheet
Clean the surface as follows depending on the extent of the staining.
Clean it with a soft cloth.
Clean it with a soft cloth lightly moistened with water.
Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.
Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth moistened with water, and then wipe with a dry cloth.
5. Scanning area of Dual Scan Document Feeder (surface of the long rectangular glass)
Wipe it with a soft dry cloth. If there are still stains remaining, wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents or neutral detergent).
Cleaning for the front cover
When the front cover has got dirty, lightly wipe it clean with a soft cloth.
Be careful not to scratch the parts to be cleaned.
Do not use a hard cloth or dirty cloth or a tissue.
Regular Maintenance 107
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
108 Regular Maintenance
INDEX
C
Cleaning
hole punch dust bin..................................................... 98
The Main Chargers (e-STUDIO5008A Series) .............. 97
The Main Chargers and LED Print Heads
(e-STUDIO2000AC/2500AC) ......................................... 90
The Main Chargers and Slit Glass (e-STUDIO2505AC/
3505AC/4505AC/5005AC, e-STUDIO5008LP Series) ... 93
D
Department code .......................................................... 105
E
Error messages
touch panel .................................................................. 13
N
“Near Empty” toner cartridge - replacing...................... 79
P
Paper misfeed ................................................................. 19
caused by a wrong paper size setting......................... 60
locating ........................................................................ 19
occurs frequently......................................................... 21
tips on removing the misfed paper............................. 20
Paper misfeed - clearing
ADF ............................................................................... 22
automatic duplexing unit............................................ 34
Bridge Kit...................................................................... 42
bypass tray................................................................... 33
drawer feeding portion ............................................... 28
drawer of the Large Capacity Feeder.......................... 32
Drawers (e-STUDIO2000AC/2500AC) .......................... 30
Drawers (Except for e-STUDIO2000AC/2500AC)......... 31
DSDF (Lower) ............................................................... 24
DSDF (Upper) ............................................................... 26
Envelope Drawer ......................................................... 32
Finisher and Hole Punch Unit ..................................... 42
fuser unit ...................................................................... 36
Inner Finisher and Hole Punch Unit............................ 57
Job Separator .............................................................. 41
Large Capacity Feeder................................................. 29
Paper Feed Pedestal.................................................... 29
paper transport path ................................................... 35
RADF (Lower) ............................................................... 22
RADF (Upper) ............................................................... 22
Saddle Stitch Finisher and Hole Punch Unit .............. 48
Saddle Stitch unit of the Saddle Stitch Finisher ........ 51
R
Regular maintenance.................................................... 107
S
Sleep mode.................................................................... 104
Staple jam - clearing
Finisher......................................................................... 66
Saddle Stitch Finisher ................................................. 66
Staple jam (Finisher) - clearing
Inner Finisher ............................................................... 68
Saddle Stitch unit ........................................................ 71
Staples - refilling
Finisher ......................................................................... 84
Inner Finisher ............................................................... 85
Saddle Stitch Finisher.................................................. 84
Saddle Stitch unit......................................................... 87
Super Sleep mode ......................................................... 104
T
Toner cartridge
“Toner Near Empty” message ..................................... 79
Toner cartridge - “Near Empty” message ...................... 79
Toner cartridge - replacing (Color models).................... 73
Toner cartridge - replacing (e-STUDIO5008LP Series) .. 77
Toner cartridge - replacing (Monochromatic models) .. 75
U
User information ........................................................... 105
W
(color models / e-STUDIO5008LP Series).................... 82
INDEX 109
110 INDEX
FC-2000AC/2500AC
FC-2505AC/3005AC/3505AC/4505AC/5005AC
DP-2008A/2508A/3008A/3508A/4508A/5008A
DP-3535/4535/5035
OME150041C0
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting Guide
1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved
Patent; http://www.toshibatec.com/en/patent/
R150620Q5502-TTEC
Ver03 F Issued in Mar. 2017
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