weBoost eqo Installation manual

Cell Phone Signal Booster

Installation Guide

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866.294.1660

MON - FRI: 6AM to 7PM MST

SAT - SUN: 8AM to 5PM MST

Index

Package Content

Find Strongest Signal

Quick Installation

Signal Booster Specifications

Antenna Expansion Kit

Frequently Asked Questions

Safety Guidelines

Light Patterns

Troubleshooting

Warranty

1

2

4

6

8

11

16

18

12

14

Package

Content

Installation Instructions for the Following weBoost Signal Booster:

eqo™ 700 MHz Band 12 & 17

800 / 1900 (Excluding B25) AWS (1700 / 2100) eqo Booster

!

!

eqo Antenna

+ 15’ Cable

(303020)

Power Supply

(859948)

This device may be operated ONLY in a fixed location for in-building use. The signal booster unit is designed for use in an indoor, temperature controlled environment ( > 150 degrees Fahrenheit)

IMPORTANT NOTICE: Connect your eqo Booster

AC Power Supply to a surge protected AC power strip with at least a 1000 Joule rating. Failure to do this will void your warranty in the event of a power surge or lightning strike.

1

CELL PHONE SIGNAL BOOSTER

Find the

Strongest

Cellular Signal

Before you install your eqo signal booster, you must determine the location of the best available cellular signal. This will help you maximize performance from your eqo booster.

Use any of the following methods to find the strongest signal in the room where the booster will be installed.

2


(FIND THE STRONGEST CELLULAR SIGNAL cont.)

How to Find

Your Strongest Signal.

-80dB

WITH 2 PEOPLE - one inside and one outside. The person inside should have the phone in test mode so the numerical signal strength can be read. This is more accurate than the bar indicator. For help in finding the test mode for your phone please go to:

weboost.com/us/test-mode-instructions/

-95dB

-100dB

Place calls from several locations outside your building. As you move to different locations, note where you get the best reception.

-90dB

Check the bar indicator on your cell phone display and note where the signal appears the strongest. Repeat your signal check several times, moving each time to a different location. Remember each time you move to a new location, your phone may require up to 30 seconds to reset and display the new reading.

(Note: cell phone bars are only an approximation of signal strength and vary from phone to phone.)

For additional instructions on finding the strongest cellular signal, watch the installation video at: weboost.com/us/eqovideo.


3

Quick

Installation

To view an installation video for this booster please visit the following link:

weboost.com/us/eqovideo/

-90dB

1

Place your Booster in the area with the strongest cell phone signal, as identified on the previous page. The LED light should be facing into the room.

Coax

Cable

Power Cable

6 ft.

2

Connect the supplied Coax Cable and

Power Supply on the side of the Booster.

3

Place the Antenna where you need to boost your signal, at least 6 feet away from the Booster. The Antenna can be mounted on the wall.

4


Placement Instructions

A B A

A A A

The booster and antenna

should face the same direction.

The booster and antenna should never face each other, or be placed back to back. They should be at least 6 feet away from each other.

Coax

Cable

4

Connect the other end of the Coax Cable to the Antenna.

5

Connect the Power Supply to a surge protected AC power strip with

at

least 1000 Joule rating*.

!

IMPORTANT NOTICE:

Connect your eqo Booster AC Power Supply to a surge protected AC power strip with at least a 1000 Joule rating.

Failure to do this will void your warranty in the event of a power surge or lightning strike.

5


Specifications

Product Number

Model Number

FCC ID:

IC:

Connectors

Antenna Impedance

Frequency

Passband Gain (nominal)

20 dB Bandwidth (MHz)

Typical

Maximum

Power output for single cell phone (Uplink) dBm

eqo Booster

U473020

460032

PWO460032

4726A-460032

SMA-Female

50 Ohms

698-716 MHz, 729-756 MHz, 777-787 MHz, 824-894 MHz, 1850-1990 MHz, 1710-1755/2110-2155 MHz

700 MHz

Band 12/17

61

700 MHz

Band 13

62

800 MHz

Band 5

62

1700/2100 MHz

Band 4

68

1900 MHz

Band 2

70

700 MHz

Band 12/17

31.8

35.4

700 MHz

Band 12/17

23.94

700 MHz

Band13

32.1

35.6

700 MHz

Band 13

24.19

800 MHz

Band 5

37.9

39.0

Maximum Power

800 MHz

Band 5

23.49

1700/2100 MHz

Band 4

79.9

83.0

1700 MHz

Band 4

24.55

1900 MHz

Band 2

81.9

85.1

1900 MHz

Band 2

23.61

Power output for single cell phone (Downlink) dBm

700 MHz

Band 12/17

11.64

700 MHz

Band 13

11.92

800 MHz

Band 5

12.1

Maximum Power

2100 MHz

Band 4

11.9

1900 MHz

Band 2

9.5

Power output for multiple received channels (Uplink) dBm

No. Tones

2

3

4

5

6

700 MHz

Band 12/17

20.7

17.1

14.6

12.7

11.1

700 MHz

Band 13

19.9

16.3

13.8

11.9

10.3

800 MHz

Band 5

23.4

19.9

17.4

15.4

13.9

Maximum Power

1700 MHz

Band 4

21.2

17.7

15.2

13.3

11.7

1900 MHz

Band 2

19.1

15.5

13.0

11.1

9.5

Power output for multiple received channels

(Downlinklink) dBm

Noise Figure

Isolation

Power Requirements

No. Tones

2

3

4

5

6

700 MHz

Band 12/17

12.7

9.2

6.7

4.8

3.2

700 MHz

Band 13

13.3

9.8

7.3

5.4

3.8

800 MHz

Band 5

11.8

8.2

5.7

3.8

2.2

5 dB nominal

> 110 dB

5V/2.5A

2100 MHz

Band 4

11.9

8.4

5.9

4.0

2.4

1900 MHz

Band 2

12.6

9.1

6.6

4.7

3.1

IC Note #1: The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.

6


(SPECIFICATIONS cont.)

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected.

If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the

Signal Booser will automatically reduce the gain on that specific band.

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.


7

Antenna Expansion Kit

Outside Fixed

50 Ohm Outside Antenna Kits

Kit 314453-5825

50 Ohm Pole Mount Panel Antenna

25’ RG58 Cable

Kit 314411-5825

50 Ohm Wide Band Directional

25’ RG58 Cable

Kit 301111-5850

Yagi Directional Antenna

50’ RG58 Cable

Kit 311129-5840

800 MHz Yagi Directional

40’ RG58 Cable

Kit 311203-5820

Omni-Directional Antenna

20’ RG58 Cable

Kit 311124-5830

1900 MHz Yagi Antenna

30’ RG58 Cable

Kit 314411-40075


75’ LMR400 Cable

Kit 311203-40020

Omni-Directional Antenna

20’ LMR400 Cable

Kit 301111-400170

Yagi Directional w/ N-Female

170’ LMR400

Kit 311124-400100


100’ LMR400 Cab;e

Kit 311129-400100

800 MHz Yagi Antenna

100’ LMR400 Cable

Kit 314453-40075


75’ LMR400 Cable

Mini Mag

301126 w/ 12.5 RG174 cable- SMA

75 Ohm Outside Antenna Kits

Kit 301111-0675


75’ RG6 Cable

N-Male to F-Female adapter

Kit 311201-0620

Omni Directional w/F-Female

20’ Rg6 Cable

Kit 311129-0660


60’ RG6 Cable


Kit 311124-0650


50’ RG6 Cable


8


(ANTENNA EXPANSION KIT — 50 Ohm Outside Antenna Kits CONT)

Kit 314473-0640


40’ RG6 Cable

Kit 314475-0630


30’ RG6 Cable

Kit 311141-0620


20’ RG6 Cable

Kit 301111-11140


140’ RG11 Cable


Kit 311201-1120

Omni Directional W/F-Female

20’ RG11 Cable

Kit 311129-11110


110’ RG11 Cable


Kit 311124-1180


80’ RG11 Cable

N-MAle to F-Female adapter

Kit 314473-1175


75’ RG11 Cable

Kit 314475-1175


75’ RG11 Cable

Kit 311141-1120

75 Ohm Grey Brick Antenna

20’ RG11 Cable

Inside Fixed

Kit 301211

Desktop Antenna w/5’ RG174

Kit 303020 w/15’ RG-174

Kit 301121-40010

50 Ohm Dome Antenna

10’ LMR400

Kit 301151-0610

75 Ohm Dome Antenna

10’ RG6 Cable

Kit 311155-0630

75 Ohm Wall Mount Panel Antenna

30’ RG6 Cable

Kit 311135-5820


20’ RG58 Cable

Kit 311135-40060


60’ LMR400 Cable

Kit 301151-1110

75 Ohm Dome Antenna

10’ RG11 Cable

Kit 311155-1150


50’ RG11 Cable

9


(ANTENNA EXPANSION KIT CONT)

Mobile

Mini-Mag

301126 w/ 12.5 RG174 cable - SMA

301113 w/ 12.5 RG174 cable - FME

12’’ Mag Mount w/ 12.5’ RG175

311125

311128

314202

311703

Trucker Antenna w/ 10.5’ RG58

311101

311701

Trucker Antenna w/ 13.5’ RG58

311119

311133

4G Trucker Antenna w/ 15’ RG58

304415

304414

NMO Antenna’s w/ RG174

Kit 311104-17410

800/1900 NMO Antenna

10’ RG174 cable

Kit 311112-17410


10’ RG174 cable

Kit 314203-17410

800/900/1900 NMO Antenna

10’ RG174 cable

Marine Antenna w/ 10’ RG58

311130-5810

4G Marine Antenna w/ 20’ RG58

304416

304420

Glass Mount w/ 14’ RG58 cable

311102

NMO Antenna’s w/ RG58

Kit 311104-5810


10’ RG58 cable

Kit 311112-5810


10’ RG58 cable

Kit 314203-5810

800/900/1900 NMO Antenna

10’ RG58 cable

10


Safety

Guidelines

!

Warnings

To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas and

at least four

feet of separation distance from desktop and eqo Antenna.

Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.

12

The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.

RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.


(SAFETY GUIDELINES cont.)

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.

You

MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a fixed location for in-building use.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.


13

Light Patterns

SOLID GREEN — This indicates that your booster is functioning properly and there are no issues with installation.

BLINKING ORANGE, THEN SOLID GREEN — This is due to strong cell signals from a nearby tower (which may not be from your carrier). This is a built in safety feature that causes a band to reduce its power in order to prevent harmful interference with a nearby cell tower. This may or may not affect your coverage area. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage area then refer to the Troubleshooting section.

SOLID ORANGE — This indicates one or more of the booster bands has shut off due to strong signals, which caused your booster to overload. These strong cell signals are from a nearby tower (which may not be from your carrier). This is a built in safety feature that causes a band to shut off in order to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary.

If you are not experiencing the desired boost in coverage area then refer to the Troubleshooting section.

14


(LIGHT PATTERNS cont.)

BLINKING RED, THEN SOLID GREEN — This indicates that one or more of the booster bands has shut down due a feedback loop condition called oscillation. This same condition causes the screeching sound when a public address system microphone gets too close to a speaker. This is a built in safety feature that causes the booster to reduce it’s power to prevent harmful interference with a nearby cell tower. Refer to the Troubleshooting section.

SOLID RED — This is due to a feedback loop condition called oscillation. This same condition causes the screeching sound when a public address system microphone gets too close to a speaker. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower.

Refer to the Troubleshooting section.


15

Troubleshooting

Fixing Blinking or Solid

Orange Lights

This section is only applicable if the booster is orange or blinking orange and you are not experiencing the desired signal boost.

1. Unplug the power cable from the booster.

2. Redirect the booster antenna to point in another direction.

Typically, we recommend turning the booster 5-10 degrees at a time.

3. Plug power cable back in to booster.

4. Monitor the indicator lights on your booster. If, after 5 seconds of

‘power on’, a solid or blinking orange light appears, repeat steps 1 through 4.

5. If the solid or blinking orange light persists, and you are not experiencing the desired signal boost, more advanced troubleshooting may be necessary through weBoost Customer Support

(866.294.1660).

Fixing Blinking or Solid

Red Issues

This section is only applicable if the booster is orange or blinking orange and you are not experiencing the desired signal boost.

1. Unplug the power cable from the booster.

2. Relocate the booster and antenna further from each other. The objective is to increase the separation distance between them, so that they will not create this feedback condition discussed before.

16


(TROUBLESHOOTING cont.)

3. Plug power cable back in to booster.

4. Monitor the indicator lights on your booster. If, after 5 seconds of

‘power on’, a solid or blinking red light appears, repeat steps 1 through 4. Increase the separation distance until the condition is corrected and/or desired coverage area is achieved. Note: Parallel separation of the two antennas typically requires a shorter separation distance than perpendicular separation. If possible, try placing the antenna directly in front of the location of the booster. A combination of vertical and horizontal separation distance also works to prevent oscillation.

5. If you are having any difficulties while testing or installing your booster, contact our weBoost Customer Support team for assistance

(866.294.1660).

Light Off

If the eqo Signal Booster’s light is off verify power to your surge protected power strip.

NOTE: The Signal Booster can be reset by disconnecting and reconnecting the power supply.

After troubleshooting you must initiate a new power cycle by disconnecting and then reconnecting power to the Booster.

ALWAYS disconnect and reconnect power from the wall adapter, NEVER from the Booster.

NEED HELP?

support.weboost.com


866.294.1660



17

Frequently

Asked

Questions

What hours can I contact customer support?

Customer Support can be reached from Monday through Friday

6:00am to 7:00pm MST, and Saturday and Sunday from 8:00am to

5:00pm MST by calling 866.294.1660, or through our support site at support.

weboost.com

Why do I need to create distance between the booster and the antenna?

Antennas connected to a booster create spheres of signal. When these spheres overlap, a condition called oscillation occurs.

Oscillation can be thought of as noise, which causes the booster to shut down to prevent damage. The best way to keep these spheres of signal from overlapping is to maximize separation between the Booster and Antenna. ALWAYS orient the

Booster and Antenna as shown on p. 5.

11


Warranty

2 YEAR WARRANTY

weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.

Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material

Authorization (RMA) number supplied by weboost. weBoost shall, at its option, either repair or replace the product.

This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.

RMA numbers may be obtained by contacting Customer Support

DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.

NEED HELP?

support.weboost.com

866.294.1660



18


3301 East Deseret Drive, St. George, UT www.

weboost.com | support.weboost.com

Copyright © 2015 weBoost. All rights reserved.

weBoost products covered by U.S. patent(s) and pending application(s)

For patents go to: weboost.com/us/patents

weBoost eqo Installation manual

Cell Phone Signal Booster

Installation Guide

support.weboost.com

866.294.1660

Index

Package Content

Find Strongest Signal

Quick Installation

Signal Booster Specifications

Antenna Expansion Kit

Frequently Asked Questions

Safety Guidelines

Light Patterns

Troubleshooting

Warranty

1

2

4

6

8

11

16

18

12

14

Package

Content

Installation Instructions for the Following weBoost Signal Booster:

eqo™ 700 MHz Band 12 & 17

800 / 1900 (Excluding B25) AWS (1700 / 2100) eqo Booster

eqo Antenna

+ 15’ Cable

Power Supply

Find the

Strongest

Cellular Signal

How to Find

Your Strongest Signal.

weboost.com/us/test-mode-instructions/

Quick

Installation

weboost.com/us/eqovideo/

Placement Instructions

Specifications

Antenna Expansion Kit

Outside Fixed

Inside Fixed

Mobile

Safety

Guidelines

Warnings

Light Patterns

Troubleshooting

Fixing Blinking or Solid

Orange Lights

Fixing Blinking or Solid

Red Issues

Light Off

support.weboost.com

866.294.1660

Frequently

Asked

Questions

Warranty

2 YEAR WARRANTY

support.weboost.com

866.294.1660

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