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- Cellular wireless network equipment
- Cellular signal boosters
- weBoost
- Home Complete
- Installation manual
weBoost Home Complete Installation Manual
Add to My manuals24 Pages
weBoost Home Complete is a cellular signal booster designed to enhance cellular reception and improve call quality in homes and small offices. It can boost signals for all major U.S. carriers, including Verizon, AT&T, T-Mobile, and Sprint. The device is easy to install and can be set up in minutes. It comes with an outside antenna that should be mounted in a location with a clear view of the nearest cell tower and an inside antenna that should be placed in the area where you need the most signal boost.
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A WILSON ELECTRONICS BRAND
Home Complete
Cellular Signal Booster
Installation Guide
NEED HELP?
SignalBooster.com
855.846.2654
______
Index
Package Contents
Preparation
STEP 1-A & B:
Inside Antenna & Booster Placement
STEP 2:
Point Outside Antenna Toward Nearest Cell Tower
& Mount 5
STEP 3-A:
Route & Connect Outside Antenna To Booster 8
STEP 3-B:
Route & Connect Inside Antenna To Booster
STEP 4:
Power Up The Booster & Optimize The System
9
10
Measuring Booster Performance 12
1
2
3
Light Patterns
Troubleshooting
Safety Guidelines
Specifi cations
Warranty
14
15
16
17
21
______
Package
Contents
Home
Complete
Inside
Antenna
(314444)
Outside
Antenna
(314445)
75’ & 60’
Cables
(951160), (951175)
Power
Suppy
(850023)
Outside Antenna
Mounting Bracket
Wall Mount Brackets w/Command Strips
Cable Mounting
Clips Qty. 15
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
1
______
Preparation
You Will Need (tools not included)
Make sure the following materials are prepared and ready for your installation.
1 to 2 hours
1 Person (2 people to make antenna calibration easier)
Ladder
Drill (if routing cable through wall)
Outside Antenna (#901117 Pole Mount can be purchased separately if needed)
Recommended: Power Strip with surge protection
NOTE: These instructions will walk you through a “soft” install process to fi nd the optimal locations for the inside and outside antennas, then through the process of the permanent installation.
2
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Step 1-A & B: Inside Antenna
Placement
Place the Inside Antenna where you need the greatest signal boost and place Booster in your desired location at least 18” away from
Inside Antenna.
NOTE: Do not connect booster to power until the system is fully installed.
TIP: The cable from the Inside Antenna can be routed into the ceiling and connected to the coax cable out-of-sight for a better look.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
3
______
(STEP 1-A & B cont.)
The Inside Antenna can be mounted horizontal, vertical or on a desktop. Command strips can be used to secure mouting bracket.
Inside Antenna Mounting Options
Mounted
Horizontal
Mounted
Vertical
Command Strips
Or use the kickstand and set on desktop
Command
Strips
4
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
______
Step 2: Mount Antenna
And Point Outside Antenna
Toward Nearest Cell Tower
Pole mounting and wall mounting options are included.
The pole mounting option is preferred because it will be easier to adjust to the direction of the cell tower.
Attach the Mount to the Outside Antenna and use the Bracket Clamps to attach the Antenna to a pole or exhaust pipe.
Outside Antenna
Bracket
Clamps
Mount
Pole
(1.0”-3.0”dia.)
NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines.
5
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
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(STEP 2 cont.)
Point the Outside Antenna toward the nearest cell phone tower. To fi nd the nearest tower, use an app such as ‘Open Signal’. This is the most critical step of the installation process because it will determine the overall performance of the booster system. The greater the separation between the Inside and Outside Antennas, the better performance you will get from the booster.
Cell Tower
Outside Antenna
NOTE: The Outside Antenna must be at least
50 feet horizontal or 20 feet vertical from the Inside Antenna for best performance.
Make sure the Inside Antenna and Outside
Antennas are setup so they are facing away from each other.
6
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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(STEP 2 cont.)
If there’s not a pole to easily mount the Outside Antenna, this may be mounted on the fascia by fastening the bracket as shown below.
TIP: Make sure to do the optimization test on Step 4 to fi nd the best side of your house before you mount this on the fascia.
Mounting On Side Of Roof (Fascia)
Using only the back Bracket Clamp for mounting
Cable Mounting Clips provided
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
7
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Step 3-A: Route & Connect
Outside Antenna To Booster
Connect the black 75’ Coax Cable to Outside Antenna and route cable into the home. All connections should be hand tightened only.
Cable Mounting Clips provided
Outside
Antenna
75’ Coax Cable
Booster
Route cable to the Home Complete Booster and connect to the port labeled ‘OUTSIDE ANTENNA’.
Outside
Antenna
Cell
Tower
Booster
8
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
______
Step 3-B: Route & Connect
Inside Antenna To Booster
Connect the black 60’ Coax Cable to Inside Antenna and route to the Home Complete Booster and connect to the port labeled
‘INSIDE ANTENNA’.
Inside
Antenna
Cable Mounting Clips provided
60’ Coax Cable
Booster
Outside
Antenna
Cell
Tower
Inside
Antenna
Booster
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
9
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Step 4: Power Up The
Booster & Optimize The
System
Plug the Power Supply into wall outlet then connect to end of booster labeled “ ” (turn 90° to lock connector).
NOTE: We strongly recommend using a power strip with surge protection.
to power
Can be wall mounted
Command
Strips
10
50 FEET HORIZONTAL OR 20 FEET
VERTICAL DISTANCE
Outside
Antenna
Inside
Antenna
Booster to power
Cell
Tower
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
______
(STEP 4 cont.)
After powering up your system, you are now ready to optimize your system.
Rotate the Outside Antenna in 1/4 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the Inside Antenna’s projected area. Secure the
Outside Antenna in place, pointing in the direction that gives you the strongest signal. Enjoy your boosted signal!
After each rotation, observe signal level on your cell phone from the Inside Antenna’s projected area. This is done best by having someone near the inside antenna taking signal measurements after the person outside makes each rotation.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
11
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Measuring Booster
Performance
How To Get Signal Strength As A Number iPhone®
Android™
iOS 11 and later no longer displays the decibel (dBm) reading in ‘Field Test Mode’. Tip: Using the dot signal strength indicator on your cell phone can assist you in fi nding the strongest signal direction as well as placing calls in diff erent locations.
Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model).
iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.
12
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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(MEASURING BOOSTER PERFORMANCE cont.)
Signal Strength without Booster
Note here:
Signal Strength with Booster
Note here:
Compare Results
Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving.
SIGNAL
STRENGTH
3G
/
1x
4G
/
LTE
EXCELLENT
-70
-90 dBm dBm
GOOD FAIR POOR DEAD ZONE
-71 to
-85 dBm
-91 to
-105 dBm
-86 to
-100 dBm
-106 to
-110 dBm
-101 to
-109 dBm
-111 to
-119 dBm
-110 dBm
-120 dBm
DID YOU KNOW a signal increase of just 3dB is 2 times the power and signal amplifi cation!
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
13
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Light Patterns
Booster lights
Solid Green
This indicates that your booster is functioning properly and there are no issues with installation.
Blinking Green, Then
Red
Band 2/25 Band 4 Band 5 Band 12/13/17
Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section.
Solid Red
Band has shutoff. This is due to a feedback loop condition called oscillation.
This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting section.
Blinking Green, Yellow
Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to overload from nearby cell tower. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section.
Solid Yellow
Band has shutoff due to overload from nearby cell tower. Outside Antenna must be adjusted. Refer to Troubleshooting section.
Light Off
If the Signal Booster’s light is off, verify your power supply has power.
14
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Troubleshooting
IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO
BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED.
FIXING ANY RED LIGHT ISSUES
This involves Solid Red & Blinking Green/Red lights.
1
Verify Outside Antenna faces away from the Inside Antenna. Un-plug and replug in power supply.
2
Verify the Inside Antenna is at least 18” from the Booster and pointed away from the Booster. Unplug and re-plug in power supply.
3
Tighten all cable connections (be sure to handtighten only, do NOT use tools).
You may want to undo and redo the connection completely. Unplug and replug in power supply.
4
Increase the distance (horizontally or vertically) between the Outside and
Inside antenna. Add included cable if needed. Un-plug and re-plug in power supply.
FIXING ANY YELLOW LIGHT ISSUES
This involves Solid Yellow & Blinking Green/Yellow lights.
Outside Antenna must be adjusted . Wait 10 seconds between adjustments for the lights to reset.
Pole Mount Option: Rotate the Outside Antenna away from the strongest cellular signal in small increments (45°) until the light turns green. Unplug and re-plug in power supply.
Mounting On Side Of Roof Option: Change mount location. Move the
Outside Antenna to location of the home/building to see if the lights turn green. Un-plug and re-plug in power supply. Then secure in place.
SignalBooster.com
855.846.2654
NEED HELP?
15
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
______
Safety Guidelines
To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas and at least four feet of separation distance from desktop Antenna.
Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.
The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.
RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.
AWS Warning: The Outside Antenna must be installed no higher than 10 meters (31’9”) above ground.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specifi ed by the manufacturer . Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fi xed location for in-building use.
16
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Specifi cations
Model Number
FCC ID
Connectors
Antenna Impedance
Frequency
Power output for single cell phone (Uplink) dBm
Power output for single cell phone (Downlink) dBm
Noise Figure
Isolation
Power Requirements
Home Complete
™
460045
PWO 460045
F-Female
75 Ohms
698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz
700 MHz
Band12/17
25.14
700 MHz
Band13
24.69
800 MHz
Band 5
25.06
1700 MHz
Band 4
25.15
1900 MHz
Band 25/2
25.16
700 MHz
Band12/17
700 MHz
Band13
800 MHz
Band 5
2100 MHz
Band 4
1900 MHz
Band 25/2
12.8
12.2
12.2
12.43
12.17
5 dB nominal
> 110 dB
12 VDC
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the
Signal Booster is not in use for fi ve minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (fi ve) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.
NEED HELP?
SignalBooster.com
855.846.2654
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
17
Notes
NEED HELP?
SignalBooster.com
855.846.2654
18
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
Notes
NEED HELP?
SignalBooster.com
855.846.2654
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
19
Notes
NEED HELP?
SignalBooster.com
855.846.2654
20
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
2 YEAR WARRANTY
weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
21
855.846.2654
www.signalbooster.com
order @signalbooster.com
Copyright © 2019 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)
NOT AFFILIATED WITH WILSON ANTENNA
GDE000120_Rev01_05-14-19
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