Flash Wireless wireless service User guide

Below you will find brief information for wireless service. This document provides a step-by-step guide for new Flash Wireless customers who are bringing their own device (BYOD) or buying a new phone. It includes instructions on transferring a phone number, setting up the Flash Wireless app, and ensuring proper network compatibility. This guide is essential for setting up your Flash Wireless service and getting started with your new phone.

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MUST-HAVES TO BECOME
A NEW FLASH WIRELESS
CUSTOMER
Flash SIM Card*
A credit card for billing
An unlocked phone**
Account #, PIN # and
Billing Address from
existing provider -
For phone # transfers only
Customer information
(email required)
PRO TIPS:
• Help the customer download the Flash App on their current phone and create a
FREE cloud back-up of all their contacts, data, etc., before attempting to change
mobile service providers. This will help prevent any data loss if anything out of
the ordinary occurs during the transition.
• If the customer is buying a new phone, help them download the Flash Wireless
app on both their old and new phones, and walk them through the process to
easily transfer all of their content to the new phone.
*Refer to the Flash Yellow Playbook Training document in your Back Oﬃce for the Flash Yellow SIM Card Matrix.
** Phones purchased through Flash Wireless or our Marketplace partner websites are always unlocked and come with the correct SIM
Cards. If the phone was not purchased through Flash Wireless or our Marketplace partners, it must be a multi-network device or compatible with the Flash network the customer is trying to activate their service with.
Exception: If you are bringing a device purchased from Verizon to Flash Green you don’t need to unlock the phone.
FOR CUSTOMER USE
FLASH WIRELESS ORDER HELPER
Version 2.0
Instructions: Complete Sections 1-3 (where applicable) before going online to
place an order. Complete Sections 4-5 after placing the order online.
Section 1: General Information
Are you buying a new device from Flash Wireless, or Bringing Your Own Device (BYOD)?
Buying New
Do you need a new phone number, or are you transferring your current number?
New
BYOD
Transfer (Port)
Section 2: Bring Your Own Device (BYOD)
Is your BYOD phone a 4G LTE-capable smartphone?
If your phone is not a 4G LTE-capable smartphone, it may only be used for Talk &amp; Text plans or as a companion line on a
Family Plan. It will not be eligible to sign up as the primary line on a Data plan.
Yes
No
Have you called your existing mobile service provider to confirm that your device is unlocked?
Only unlocked devices can be brought to Flash Wireless.
*Exception: If you are bringing a device purchased from Verizon to Flash Green you don’t need to unlock the phone.
Yes
No
Are you ordering a Flash Wireless SIM card, or do you have one?
Ordering
If you already have a Flash Wireless SIM card, is it the right SIM for your device model?
Remember, the Flash Wireless SIM color must also match your desired Flash network color.
Already Have One
Yes
No
Yes
No
For BYOD orders, you need the IMEI or MEID from the device. To get the number, dial *#06# from the BYOD
phone and write down the number that appears on the screen. You’ll need it when verifying the network
compatibility of the phone.
Section 3: To transfer your current mobile phone number to Flash Wireless you will need:
Your phone number to transfer to Flash Wireless:
Your existing mobile service provider (e.g., AT&amp;T, Boost, Tracfone):
Your account number from existing mobile service provider:
Your account PIN from existing mobile service provider:
Typically 4-6 digits. Not the same as your online account password.
Your billing address of your account with your existing mobile service provider (Street, City, State, Zip):
Formatting and spelling must match exactly what your existing provider uses on your bill!
Section 4: Order Completion Checklist - Complete this section after the order is placed online
New phone number (if applicable):
Customer Order Number:
Plan Selected:
Place a test call to confirm your voice service is working.
Send a test text message and multimedia message (picture).
Connect your phone to your home Wi-Fi network.
Try surfing the web to confirm the Internet is working.
Download the Flash Wireless App from the Google Play or App Store.
Section 5: Smartphone Set Up
Is the most recent iOS / Android version installed?
Keeping your phone up-to-date ensures you have access to the highest data speeds!
Flash Wireless Self-service Username
Flash Wireless Self-service Password
(iPhone) Apple ID
(iPhone) Apple ID Password
(Android) Gmail account
(Android) Gmail password
&copy;ACN Opportunity, LLC Flash_OrderHelperBYOD_USEN_062917
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Key features

Bring Your Own Device (BYOD)
Phone Number Transfer
Network Compatibility Check
Flash App Setup
Data Backup and Transfer
Smartphone Setup
Order Completion Checklist

Frequently asked questions

Make sure your phone is unlocked and compatible with the Flash network. You will need to provide your phone's IMEI/MEID number for network verification.

You will need your current phone number, account number, PIN, and billing address from your existing mobile service provider.

Phones purchased through Flash Wireless or their marketplace partners are always unlocked and come with the correct SIM card.

The Flash App allows you to manage your account, track usage, and access other features. You can download it from the Google Play or App Store.