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Xerox EX Print Server, Powered by Fiery
®
for the Xerox Color 1000 Press
Configuration and Setup
© 2010 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product.
45089743
15 February 2010
C ONTENTS
C
ONTENTS
NTRODUCTION
Battery information for the European Union and EEA
ONNECTING TO THE
ETWORK
EX Print Server on the network
Stages of installation on the network
Summary of EX Print Server network installation
Network Server Setup requirements
REPARING FOR
RINT
ERVER
ETUP
EX Print Server print connections
Controlling E-mail access to the EX Print Server
Restricting IP addresses, ports, and MAC addresses
3
20
20
20
20
15
15
18
10
11
12
13
13
C ONTENTS
Connecting network cable to the EX Print Server
Back view of the EX Print Server
ETUP FROM A NETWORK COMPUTER
Accessing Configure from a network computer
ETUP OPTION REFERENCE
Adobe PDF Print Engine Setup options
ONFIGURING
EB
OOLS
Configuring the EX Print Server and computers for WebTools
DMINISTERING THE
RINT
ERVER
Passwords from a network computer
Changing the Windows XP system password
Changing the EX Print Server default language
Updating system and user software
Before updating the EX Print Server
Check for Product Updates (Software Downloads Site)
4
25
28
28
29
23
24
21
22
22
32
32
33
30
31
31
C ONTENTS
Saving and restoring EX Print Server configuration
Printing the Configuration page
Maintaining optimal EX Print Server performance
Shutting down, rebooting, and restarting the EX Print Server
Shutting down the EX Print Server
Rebooting or restarting the EX Print Server
ROUBLESHOOTING
Troubleshooting the EX Print Server
Cannot connect to the EX Print Server with utilities
Cannot connect to the EX Print Server with Command WorkStation
NDEX
5
48
49
50
40
42
44
45
46
46
47
39
40
I NTRODUCTION 7
I
NTRODUCTION
This document describes how to set up network servers and user computers to use the
Xerox EX Print Server, Powered by Fiery for the Xerox Color 1000 Press so that users can print to it as a high-performance networked printer. For general information about using the press, your computer, your software, or your network, see the documentation that accompanies those products.
Setting up the network environment correctly requires the presence and active cooperation of the network administrator. Detailed instructions on configuring networks is beyond the scope of this document. For information, see the documentation that accompanies your network.
For information about supported operating systems and system requirements, see Welcome .
Terminology and conventions
This document uses the following terminology and conventions.
Term or convention
Aero
EX Print Server
Mac OS
Press
Titles in italics
Windows
Refers to
EX Print Server (in illustrations and examples)
Xerox EX Print Server, Powered by Fiery for the Xerox Color 1000
Press
Apple Mac OS X
Xerox Color 1000 Press
Other documents in this set
Microsoft Windows XP, Windows Vista,
Windows Server 2003/2008, Windows 7
Topics for which additional information is available by starting Help in the software
Tips and information
I NTRODUCTION 8
Term or convention Refers to
A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings.
A caution concerning operations that may lead to injury to persons if not performed correctly. To use the equipment safely, always pay attention to these cautions.
Operational requirements and restrictions. Be sure to read these items carefully to operate the equipment correctly, and avoid damage to the equipment or property.
About this document
This document covers the following topics:
• Network connectors on the EX Print Server
• Information specific to the EX Print Server about setting up network servers
N OTE : For information about network servers, see the documentation that accompanies your network.
• System security through access levels and passwords
• Setup of the EX Print Server from a network computer or Fiery Advanced Controller
Interface
• Setup of the EX Print Server to allow users to use WebTools
• Administration of the EX Print Server
• Troubleshooting
Administrator functions described in other documentation are summarized on page 30
.
I NTRODUCTION 9
Battery information for the European Union and EEA
This symbol indicates that the batteries and accumulators used in this product must be disposed of separately from your household waste in accordance with EU Directive 2006/66/
EC (“Directive”) and local requirements.
If a chemical symbol is printed beneath the symbol shown above, in accordance with the
Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium, Pb = Lead) is present in this battery or accumulator at a concentration above an applicable threshold specified in the Directive.
Batteries and accumulators must not be disposed of as unsorted municipal waste. Users of batteries and accumulators must use the available collection framework for the return, recycling and treatment of batteries and accumulators.
If your product contains non-removable batteries, the entire product is already covered by the
EU WEEE (Waste Electrical and Electronic Equipment) Directive and should be handed over to an authorized collection site for WEEE. The collection site will take appropriate measures for the recycling and treatment of the product, including the batteries.
Customer participation in the collection and recycling of batteries and accumulators is important to minimize any potential effects of batteries and accumulators on the environment and human health due to substances used in batteries and accumulators.
In the EU, there are separate collection and recycling schemes for batteries and accumulators.
To find out more about recycling schemes for batteries and accumulators available in your area, please contact your local city office, waste authority, or waste disposal facility.
C ONNECTING TO THE N ETWORK 10
C
ONNECTING TO THE
N
ETWORK
This chapter summarizes the stages in setting up the EX Print Server.
EX Print Server on the network
When the EX Print Server is connected to a network, it behaves as a networked printer. The
EX Print Server supports the following network protocols (rules that enable computers on a network to communicate with each other):
• AppleTalk, Bonjour
• TCP/IP, which also includes the BOOTP, DHCP, FTP, HTTP, IMAP, IPP, IPv4,
IPv6, LDAP, LPD, NBT, POP3, Port 9100, SMB, SMTP, SNMP, SNTP, and
SSL/TLS protocols
These protocols can run concurrently on the same cable. Computers that use other protocols can print through a server that uses one of the supported protocols. The EX Print Server is auto-sensing, and handles all connections simultaneously.
C ONNECTING TO THE N ETWORK 11
Stages of installation on the network
Installation can be performed by a network or printing administrator. The stages of a successful installation are:
1 Configuring the network environment
Configure network servers to provide users with access to the EX Print Server as a networked printer. For information about configuring network servers in Windows and UNIX network environments as they relate specifically to the EX Print Server, see
about using your network, see the documentation that accompanies your network.
2 Physically connecting the EX Print Server to a functioning network
Prepare a network node for the EX Print Server. Obtain cable, route it to the location where the EX Print Server is to be installed, and attach the cable to the network connector of the
EX Print Server. For details, see
3 Setting up the EX Print Server
Configure the EX Print Server for your printing and network environment (see
).
4 Preparing user computers for printing
Install the files needed for printing, install user software, and connect the user computers to the network. The software installation is described in Printing .
5 Administering the EX Print Server
Monitor and maintain system performance and troubleshoot problems that may arise
(see
“Administering the EX Print Server” on page 30).
C ONNECTING TO THE N ETWORK
Network server configuration
Summary of EX Print Server network installation
Configure network servers to specify EX Print Server print queues and EX Print Server users.
Connection
Network server
Prepare a network node. Connect the EX Print Server to the network.
EX Print Server
EX Print Server Setup
Configure default settings for the options in the Setup menus.
Client computer Setup
On computers where users print to the EX Print Server:
• Install the appropriate printer files and connect to one or more print connections.
• Install utilities and an Internet browser on computers where users will use them.
• Verify the EX Print Server in the list of printers.
12
EX Print Server available on the network
C ONNECTING TO THE N ETWORK 13
Network Server Setup requirements
This section provides basic information about configuring the EX Print Server and using it on the network. It does not explain network functions for printing in general. Only information specific to the EX Print Server is presented. Setting up the network environment correctly requires the presence and active cooperation of the network administrator. Detailed instructions on configuring networks is beyond the scope of this document. For information, see the documentation that accompanies your network.
Configure the network and servers, and ensure that there is a live network connection before you configure network settings in Setup. This allows the EX Print Server to query the network for zones, servers, and server-based queues.
Whenever you change the configuration of the EX Print Server, press, or network at your site, alter the settings to correspond to the changed environment. Changing network or port settings may require that you make changes to other Setup options, as well.
Windows networks
• The EX Print Server requires a valid IP address, subnet mask, and gateway address.
Enter these addresses manually or use DHCP or BOOTP protocols to assign them dynamically. Make sure the EX Print Server name and address are listed in a domain name server (DNS) or hosts name database used by your system.
If more than one EX Print Server print connection is published (for example, if both the Print queue and Hold queue are published), consider creating a printer for each print connection, so that users can print to each connection directly.
• Configure the EX Print Server with the correct Windows domain name.
This is especially important for Windows printing, also known as SMB printing.
To use Microsoft Active Directory, you must assign the EX Print Server to a domain. If you assign the EX Print Server to a workgroup, you cannot use Active Directory.
AppleTalk networks
AppleShare servers require no special configuration.
To allow Mac OS X computers to access Bonjour printers, you must enable Bonjour in Setup.
C ONNECTING TO THE N ETWORK 14
UNIX networks
• When you configure a UNIX workstation with the lpr protocol and connect to the EX Print
Server over a TCP/IP network, you can print directly to the EX Print Server.
• Setting up UNIX workstations requires an administrator with root privileges. After the initial configuration, UNIX users submit print jobs to a named printer.
• The EX Print Server is a printer controller that understands lpr protocols.
• The EX Print Server has a remote printer name you must use in order to communicate with it successfully.
Regardless of the UNIX system you use, the name that you use for the remote printer (or rp in the /etc/printcap file) in configuring the network for the EX Print Server must be one of the following: print hold direct name of virtual printer
Computers on a TCP/IP network can print directly to the EX Print Server as a remote printer, or can print to a Windows 2000/Server 2003/Server 2008 server or UNIX workstation acting as a print server.
P REPARING FOR EX P RINT S ERVER S ETUP 15
P
REPARING FOR
EX P
RINT
S
ERVER
S
ETUP
To prepare for printing at your site, you must do some initial EX Print Server configuration
(or “Setup”) to specify the network environment and the types of printing you do. Before you perform Setup, decide the levels of access to implement, such as passwords and other security features that the EX Print Server offers. Because many of these security features are interconnected, review the information in this chapter to plan for an effective security system, and then perform Setup accordingly.
Levels of access and control
When you configure the EX Print Server during Setup, you implement a particular level of control by configuring these elements:
• Users and Groups
• Print connections
• Access to WebTools
Users and Groups
With Configure, you create users, assign passwords to users, create groups with particular privileges, and assign users to the groups. Several groups are provided by default, and you can create new groups. All users in a group have the same privileges.
In addition to assigning the users that you have created to a group, you can add users from your organization’s global address list if you have LDAP services enabled on the EX Print
Server.
The following discussion is an overview designed to help you prepare a security strategy. For more information, including specific procedures, see Configure Help.
You can view detailed information about users and groups that you have created from
Configure in Command WorkStation. For more information, see Command WorkStation
Help.
P REPARING FOR EX P RINT S ERVER S ETUP 16
User authentication
The term “user authentication” means the EX Print Server verifies that the user who is sending a job belongs to a group, and the group has printing privileges (“Print in B&W” or
“Print in Color and B&W”).
By default, the EX Print Server does not enforce user authentication. That is, even if you assign passwords to users and assign users to groups, no authentication occurs unless you clear the “Allow users to print without authentication” option (in Configure > Users and Groups).
If this option is selected, anyone can print to the EX Print Server.
If you require users to specify their user name and password (that is, you have cleared the
“Allow users to print without authentication” option), users must type this information in the printer driver when they print. Users must specify their user name and password if they create files from the printer driver for printing later (such as an e-mail attachment that will be sent to the EX Print Server).
Because jobs that are sent through FTP do not require a printer driver, you can specify that
FTP jobs are authenticated (see Configure > Network > Services > FTP > Require Password for Printing).
Passwords
When you create a new user in Configure > Users and Groups, you assign a password to the user. In other areas of the system, you can also set passwords for these areas:
• Default admin user in Administrators group
• Default operator user in Operators group
N OTE : The Administrator and Operator passwords are separate from the Windows system password.
By default, the Administrator password is set on the EX Print Server. Change the
Administrator password periodically to protect the EX Print Server from accidental or malicious changes to Setup. For more information, see
“Setting passwords” on page 31.
Users in the Administrators and Operators groups have privileges in addition to the explicit ones that you set when you create groups. Examples of these privileges are provided in the following sections.
P REPARING FOR EX P RINT S ERVER S ETUP 17
Administrator privileges
Users in the Administrators group have the highest level of control. Administrator privileges include:
• Configuring the EX Print Server from Configure
• Adding and deleting groups
• Adding and deleting users
• Setting and changing passwords for users
• Deleting, printing, exporting, and viewing the Job Log
• Deleting, viewing, and modifying users’ print jobs
• Clearing the EX Print Server of all job data
• Printing in black-and-white or color
• Publishing print connections
• Deleting fonts
• Controlling print jobs from the job management tools
• Overriding job settings
• Setting default settings for print options
• Calibrating the EX Print Server
Operator privileges
Users in the Operators group control print jobs from the job management tools, including the following:
• Viewing the Job Log
• Deleting, viewing, and modifying other users’ print jobs
• Printing in black-and-white or color
Guest privileges (no password)
A user does not need a password to log on as a Guest from the job management tools. A Guest can view the status of active jobs but cannot make changes to jobs or to the EX Print Server state.
P REPARING FOR EX P RINT S ERVER S ETUP 18
EX Print Server print connections
The EX Print Server supports three print connections: Hold queue, Print queue, and Direct connection. You enable, or “publish,” these print connections to users on the network when you configure Printer Setup. All published connections are constantly checked for the presence of jobs. The Print queue and Direct connection give users more direct access to the
EX Print Server than the Hold queue. Therefore, do not publish the Print queue and the
Direct connection in environments where maximum control is required.
In addition, you can enable the Printed queue, which is a storage area for the most recent jobs from the Print queue. The Printed queue allows users to reprint those jobs by using the job management tools (for example, Command WorkStation).
N OTE : To use the utilities and WebTools, you must enable at least one print connection.
Hold queue
Jobs sent to the Hold queue are spooled to the EX Print Server hard disk drive for printing at a later time, or for reprinting. Because the Hold queue is a storage area, jobs sent to it cannot proceed through the printing process until the operator intervenes using the job management tools.
Print queue
The Print queue is the standard EX Print Server queue. Jobs sent to the Print queue are processed and printed in the order in which they are received. Jobs prioritized by an operator with the job management tools and jobs sent via the Direct connection take priority over jobs sent to the Print queue.
Direct connection
The Direct connection transmits jobs directly to the EX Print Server, but only when the
EX Print Server is idle. If the EX Print Server is busy, the job remains at the user’s computer until the EX Print Server is ready. The job is then processed as soon as the previous job is finished and before the next queued job is processed.
In most cases, jobs sent to the Direct connection are not stored on the EX Print Server hard disk, and cannot be selected for reprinting, moving, or deletion. Therefore, the Direct connection provides a measure of security for sensitive files. Jobs sent to the Direct connection
do appear in the Job Log, for accounting purposes.
P REPARING FOR EX P RINT S ERVER S ETUP 19
Some types of jobs printed to the Direct connection cause temporary files to be stored on the
EX Print Server hard disk, but do not appear in any of the job management tools. These job types are:
• PDF jobs
• TIFF jobs
• Jobs with settings for any of the following print options:
– Reverse order printing (for large jobs)
– Booklet Maker
– Mixed Media
– Combine Separations
N OTE : To download fonts to the EX Print Server, you must publish the Direct connection.
WebTools
The EX Print Server supports Internet or intranet access with WebTools from Windows and
Mac OS computers. To enable use of WebTools, see “Configuring WebTools” on page 29.
Home
Home provides you with current information about the jobs processing and printing on the
EX Print Server. To use this WebTool, you do not need a password. For more information, see
Utilities .
Downloads
Downloads allows users to download installers for printer drivers and other software directly from the EX Print Server. To use this WebTool, you do not need a password. For more information, see Printing and Utilities .
Docs
Docs allows users to access, manage, and modify jobs in their mailboxes on the EX Print
Server, and submit jobs to the EX Print Server. For more information, see WebTools Docs
Help.
Configure
Configure allows you to view and modify EX Print Server options from a network computer.
This function requires an Administrator password. For more information, see page 23
.
P REPARING FOR EX P RINT S ERVER S ETUP 20
Additional security features
In addition to the traditional security features such as passwords, you can use these features to keep the EX Print Server secure:
• E-mail access
• IP addresses, ports, and MAC addresses
• Secure Printing
• LDAP authentication
Controlling E-mail access to the EX Print Server
Because you can allow users to print file attachments in e-mail messages sent to the EX Print
Server, the EX Print Server accepts only valid attachments (for example, PostScript or PDF files). Typically, viruses transmitted via e-mail require execution by the receiver. Attachments that are not valid files are discarded by the EX Print Server. Because file types such as .BAT,
.VBS, and .EXE could launch harmful virus activity, the EX Print Server does not process these file types. The EX Print Server also ignores e-mails in RTF (Rich Text Format) or
HTML (Hypertext Markup Language) format, and any included JavaScript code.
You can define lists of authorized e-mail addresses on the EX Print Server. Any e-mail that the
EX Print Server receives from an e-mail address not in the authorized list is deleted. For more
.
Restricting IP addresses, ports, and MAC addresses
To restrict unauthorized connections to the EX Print Server, you can permit only users whose
IP addresses or MAC addresses are within a defined range. You can also close unnecessary ports to reject inbound access from the network. Commands or jobs sent from unauthorized
IP addresses or ports are ignored by the EX Print Server.
Secure Printing
This option allows the printing of highly sensitive or confidential files with user authentication. A user printing a file with the printer driver assigns a password to the job. The user must then enter the password at the press to print the job. You assign passwords in
Configure using Users and Groups. For more information about assigning passwords to users and groups, see Configure Help. For more information about how to print a secure job with a password, see Printer Driver Help.
LDAP authentication
When you enable LDAP communication to retrieve names and other information for people at your organization, you can specify the type of authentication. For more information, see
Configure Help.
P REPARING FOR EX P RINT S ERVER S ETUP
Connecting network cable to the EX Print Server
This section includes an illustration of the EX Print Server back panel, and provides information about connecting the EX Print Server to the network.
Back view of the EX Print Server
1 Power connector
2 Power switch
3 Serial number
4 Network 10/100/1000
5 USB ports (Keyboard, mouse,
ES-1000, and SeeQuence
Suite dongle)
6 Paper Catalog interface
7 Printer interface ports
8 Monitor (refer to the port configuration for your system)
1
2
3
4
5
6
7
8
21
P REPARING FOR EX P RINT S ERVER S ETUP 22
Ethernet connection
For Ethernet connections, the EX Print Server supports Unshielded Twisted Pair (UTP) cabling for these network speeds:
• 10BaseT: Category 3 or higher
• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)
• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)
T O CONNECT TO THE NETWORK
1 Power off the press and the EX Print Server.
For information about the proper procedures, see page 46
.
2 Connect the cable from the network to the appropriate network connector (RJ-45) on the back of the EX Print Server.
3 Power on the EX Print Server and the press.
About Setup
Setup configures the EX Print Server to communicate with other devices and manage print jobs. Perform Setup the first time you turn on the EX Print Server, after new system software is loaded, or any time Server software is reinstalled. When the network or user printing environment changes, change the options accordingly.
Setup from a network computer
To set up the EX Print Server from a network computer, use Configure (
Configure from WebTools or Command WorkStation.
Make settings for Server Setup, Network Setup, and Printer Setup, in that sequence from a
).
If you do not set options in the remaining Setup menus, the EX Print Server uses default settings. You must choose settings appropriate for the printing environment at your site.
S ETUP FROM A NETWORK COMPUTER 23
S
ETUP FROM A NETWORK COMPUTER
Perform Setup from a network computer using Configure. To use Configure from a network computer, you must enter the EX Print Server Administrator password.
Accessing Configure from a network computer
To set up the EX Print Server from a network computer, use Configure. You can access
Configure in the following ways:
• WebTools from a supported Internet browser
• Command WorkStation
T O ACCESS C ONFIGURE FROM AN I NTERNET BROWSER USING W EB T OOLS
1 Start your Internet browser and type the IP address of the EX Print Server.
2 Click Fiery WebTools.
3 Click the Configure tab.
4 Click Launch Configure.
5 Log on with Administrator privileges.
T O ACCESS C ONFIGURE FROM C OMMAND W ORK S TATION
1 Start Command WorkStation.
2 Log on with Administrator privileges.
3 Choose Configure from the Server menu.
Regardless of the method you use, the following dialog box appears.
S ETUP FROM A NETWORK COMPUTER 24
Using Configure
For information about using Configure and setting options, see Configure Help. Configure
Help can be accessed from WebTools Configure and from Command WorkStation.
S ETUP OPTION REFERENCE 25
S
ETUP OPTION REFERENCE
This chapter describes the default settings that you can set for the following sets of options:
• PS (PostScript) and PCL
• PDF Print Engine
• Productivity
For more information about print options, see Printing .
For setup options not listed this section, see Configure Help.
PS and PCL Setup options
To determine the current Setup defaults, print the Server Configuration page from Command
WorkStation.
• To access PS Setup options Choose Configure > PDL > PS.
• To access PCL Setup options Choose Configure > PDL > PCL.
Description Option Settings
(default is underlined)
Allow Courier Substitution Yes, No
Append CR to LF
Convert Paper Sizes
Yes, No
No, Letter/Tabloid->A4/A3,
A4/A3->Letter/Tabloid
Specify whether to substitute Courier for fonts that are unavailable when you download files to the EX Print Server, or when you print a document for which you do not have the corresponding printer font. If this option is set to No, jobs with fonts that are unavailable on the EX Print Server hard disk generate a PostScript error and do not print. This setting does not apply to PDF files; font substitution occurs automatically in PDF files.
Specify whether to append a carriage return to each line feed.
Converts paper sizes in documents automatically to the default paper sizes specified. For example, if you select Letter/11 x 17->A4/
A3, a letter size document is automatically printed on A4 paper.
This option works in conjunction with the Default Paper Sizes option. For example, if Convert Paper Sizes is set to Letter/11 x 17-
>A4/A3, and Default Paper Sizes is set to US, jobs are printed A4/
A3 size. This also includes EX Print Server system pages such as the Start Page, Test Page, and Job Log.
S ETUP OPTION REFERENCE 26
Option Settings
(default is underlined)
Cover Page Off, On
Default Orientation
Default Paper Sizes
Font Number
Font Pitch (char/in)
Font Size (pt)
Font Source
Form Length (lines)
Paper Size for System Pages
Offset Mode
Output Delivery
Output Tray
Description
Portrait, Landscape
US, Metric (default is US in the United States,
Metric elsewhere)
0-999
0.44-99.99 (default is 10.00)
4.0-999.75 (default is 12.00)
Internal, Soft Font
5-128 (default is 60)
US, Metric (default is US in the
United States, Metric elsewhere)
On, Off
Prints a cover page (job summary) containing the name of the user who sent the job, the document name, the server name, the time the job was printed, the number of pages printed, and the status of the job.
This PCL option determines whether the text or image will be oriented along the short edge of the paper (portrait) or along the long edge of the paper (landscape).
Print on US paper sizes (for example, Letter, Legal, 11 x 17), or
Metric paper sizes (for example, A4 or A3) by default. When no page size is defined within a PostScript file, jobs are printed on
Letter paper if you selected US; or A4 paper if you selected
Metric.
The font number designates the default font for the EX Print
Server. To determine font numbers, print the internal PCL Font
List. The standard fonts are listed in order. The font numbers, however, are not displayed.
If the default PCL font selected in Font Number represents a fixed pitch scalable font, determine the width of scalable type. Pitch is measured by characters per inch, so 10-pitch type fits ten characters per inch.
If the default PCL font selected in Font Number represents a proportionally spaced scalable font, determine the point size
(height) of the font.
Specify the PCL font source to be enabled.
This option sets the number of lines to be printed per page in
PCL jobs.
Specify the paper size that PCL system pages print on. System pages are pages that you print from the Fiery Advanced Controller
Interface, such as the PCL Font List.
Specify whether to have jobs offset after they are printed. You must have a finisher installed.
The job is output to the position that you specify.
Face down - normal order,
Face up - normal order,
Face down - reverse order,
Face up - reverse order
Destination options vary according to the accessories installed.
Specify where to output the job.
S ETUP OPTION REFERENCE 27
Option Settings
(default is underlined)
Output Tray to Kick Out
Unused Tabs
Destination options vary according to the accessories installed.
Print Master Yes, No
Print to PS Error
Symbol Set
Use PDF XObjects
Description
Specify where to output unused tabs in your job.
Yes, No
Select Yes to print a FreeForm master when created and printed to the EX Print Server. The master is retained on the EX Print Server after printing unless deleted later. Select No only to process and hold a FreeForm master on the EX Print Server.
Specify whether the EX Print Server should print the available portion of a print job when it encounters a PostScript error. Select
Yes to print the portion of the job that was processed before the error occurred. Select No to cancel the print job entirely when a
PostScript error is encountered. Leave this option at No unless you encounter printing problems.
ASCII, Roman_8, ECMA-94 L1,
PC_8...
Choose the PCL symbol set that best matches the needs of users printing to the EX Print Server.
On, Off Specify whether images in PDF files are cached to reduce the need to reprocess the same image in a file.
S ETUP OPTION REFERENCE 28
Adobe PDF Print Engine Setup options
To determine the current Setup defaults, print the Configuration page from Command
WorkStation.
• To access Adobe PDF Print Engine Setup options Choose Configure > PDL > Adobe PDF Print
Engine.
Description Option Settings
(default is underlined)
Enable Adobe PDF Print Engine
(APPE)
On, Off
Use Adobe PDF Print Engine
Preferred as default for PDF jobs
On, Off
Select this option to allow native PDF processing and rendering without the need to convert the job from PDF to PS on the
EX Print Server.
Select this option if you want the Adobe PDF Print Engine to be the preferred method of processing PDF jobs. This allows PDF processing and rendering without the need to convert the job from PDF to PS on the EX Print Server.
N OTE : Enable Adobe PDF Print Engine (APPE) must be selected for this option to be available.
Productivity Setup options
To determine the current Setup defaults, print the Configuration page from Command
WorkStation.
• To access Productivity Setup options Choose Configure > Server > Productivity.
Description Option Settings
(default is underlined)
Job Splitting On, Off Select this option if you want to split a single complex print job that would otherwise not be able to print on the press, into multiple jobs in the press job list and in accounting information.
C ONFIGURING W EB T OOLS 29
C
ONFIGURING
W
EB
T
OOLS
WebTools allow you to manage your EX Print Server remotely from the Internet or your company’s intranet. The EX Print Server has its own home page, from which you can select the WebTool that you want to use.
For information about using WebTools, see Utilities . Also, for many of the WebTools, you can consult Help.
Configuring the EX Print Server and computers for WebTools
WebTools provide access to many EX Print Server functions via the Internet (or intranet), providing additional flexibility in remote management. After WebTools are enabled, you can access them from a network computer.
T O ENABLE ACCESS TO W EB T OOLS , ENABLE THE FOLLOWING ITEMS
1 In Network Setup on the EX Print Server, enable TCP/IP.
2 Set a valid, unique IP address, subnet mask, and gateway address (if required) for the
EX Print Server.
3 In Services Setup, enable Web Services.
If you want to use WebTools for printing, follow the remaining steps.
4 In Port Filtering, make sure that port 515 (LPD) is enabled.
5 In Printer Setup, confirm that the Print queue is published.
T O SET UP A COMPUTER TO ACCESS W EB T OOLS
1 Enable TCP/IP networking on the user computer.
2 Assign the computer a valid, unique IP address, subnet mask, and gateway address, if required.
3 Install an Internet browser that supports the Java language and frames.
Make sure that Java is enabled. For more information about supported browsers and
WebTools requirements, see Welcome .
T O ACCESS W EB T OOLS
1 Start your Internet browser and type the IP address or DNS name of the EX Print Server.
2 Click Fiery WebTools.
3 Click the tab corresponding to the WebTool that you want to use.
A DMINISTERING THE EX P RINT S ERVER 30
A
DMINISTERING THE
EX P
RINT
S
ERVER
This chapter provides tips on managing EX Print Server printing, performance, and security.
Administrator functions
Administration features are included with the user software and are built into the EX Print
Server. The following table describes where to find information about these features.
For this information
Address books for E-mail Printing
Administrator and Operator passwords
Clearing the EX Print Server
Configuration page
Connecting the EX Print Server to the network
Changing the EX Print Server default language
Job Log Setup
Network servers, setting up to manage and share printing services
See
Configure Help
Documentation for your network servers
Network servers, setting up with information specific to the EX Print
Server
Optimizing EX Print Server performance
Printer default settings
Saving and restoring EX Print Server configuration settings
Setting up printing, installing printer drivers, installing user software
Shutting down, rebooting, and restarting the EX Print Server
System and user software updates
Troubleshooting EX Print Server Setup
USB printing
WebTools
Windows XP system password
Printing
Printing
A DMINISTERING THE EX P RINT S ERVER 31
Setting passwords
You can set or change the passwords for users of the EX Print Server. Anyone who is a member of the Administrators group can modify the Setup options and control the flow and order of print jobs with the job management tools.
To create users, assign passwords, and add users to groups, use Configure. For more information, see Configure Help.
Keep track of the passwords that you set.
Passwords from a network computer
You can change the Administrator and Operator passwords from WebTools Configure or from Configure in Command WorkStation. For more information, see Configure Help.
Changing the Windows XP system password
The EX Print Server is set with a Windows XP system password. To ensure network security in your environment, the administrator must change the password.
T O CHANGE THE W INDOWS XP PASSWORD FOR THE EX P RINT S ERVER
1 Press Ctrl+Alt+Delete on the Windows keyboard.
The Windows Security dialog box appears.
N OTE : If you are using the Welcome screen on Windows XP, the Windows Task Manager dialog box appears. To access the Windows Security dialog box, you must disable the
Welcome screen. From the Windows XP control panel, access User Accounts, select the
Change the way users log on or log off option, and then clear the Use the Welcome screen option.
2 In the Windows Security dialog box, click Change Password, and then type the following.
For example, to change to “Fiery.2”:
User name: administrator
Log on to: \\Aero
Old Password: Fiery.1
New Password: Fiery.2
Confirm New Password: Fiery.2
3 Click OK.
The new password, Fiery.2, is now set.
A DMINISTERING THE EX P RINT S ERVER 32
Changing the EX Print Server default language
If you need to change the default language displayed on the EX Print Server you can do so from Configure.
T O CHANGE THE EX P RINT S ERVER DEFAULT LANGUAGE
• Specify the language that you want to display on the EX Print Server from Configure > Server
> General > Choose Server Language and click Apply.
Updating system and user software
Using the tools System Updates and Check for Product Updates (Software Downloads Site), you can obtain updates to EX Print Server System Software and User Software from a secure site on the Internet (referred to throughout this documentation as the Update Server).
Before updating the EX Print Server
Keep in the mind the following before updating the EX Print Server using System Updates or
Check for Product Updates:
• If you reinstall system software onto the EX Print Server HDD from DVDs, all patches and updates previously downloaded and installed are deleted and must be reinstalled. You should obtain the most recent patches from the Update Server immediately after system software is reinstalled.
• If the EX Print Server is behind a firewall and unable to access the Internet, the site administrator can configure a proxy server at the customer’s organization to allow the
EX Print Server to receive updates (see page 36
).
• While updates are being installed, you cannot print to the EX Print Server. Schedule the automatic updates when no one plans to print. While updates are being installed, the
EX Print Server may need to reboot several times.
• To view updates that have already been installed, print the Configuration page or access
Check Now and click the History tab (see
“Using Check Now” on page 36). Check Now is
available when you access System Updates directly from the Fiery Advanced Controller
Interface.
A DMINISTERING THE EX P RINT S ERVER 33
• The list that displays when you access Check for Product Updates (Software Downloads
Site) may include:
– Updates that are unavailable through System Updates and/or are not approved for all users.
– Updates that may already be installed on some EX Print Server print servers. To help you choose the updates to download, compare the list displayed with the EX Print
Server print server’s Configuration Page > Updates log.
N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.
System Updates
System Updates allows you to schedule regular inquiries to an Update Server on the Internet for available EX Print Server updates. The EX Print Server checks automatically for updates by contacting the Update Server periodically.
System Updates also allows users to obtain updated versions of EX Print Server user software
(utilities) and install them onto client computers that connect to the EX Print Server. The updated applications are first downloaded from the Update Server to a partition on the
EX Print Server HDD. Users access the EX Print Server over the Internet and download the updated applications onto client computers and then manually install them.
You can also view and download updates at any time using the Check Now feature from the
Fiery Advanced Controller Interface. Use Check Now to view and manually download updates that are available for installation (Patches tab) and/or view a list of updates that have already been installed (History tab).
You can also launch Check Now by clicking an update notification in the task bar on the
EX Print Server monitor.
Access System Updates in the following ways:
• Directly from the Fiery Advanced Controller Interface
• From a client computer through WebTools > Configure tab > Launch Configure
• From a client computer through Command WorkStation > Server menu > Configure >
Server > System Update
For detailed instructions, see
“To schedule System Updates” on page 34.
Make sure to review “Before updating the EX Print Server” on page 32 before scheduling
System Updates.
A DMINISTERING THE EX P RINT S ERVER 34
T O SCHEDULE S YSTEM U PDATES
1 Access System Update.
You can access System Updates directly from the Fiery Advanced Controller Interface or from a client computer using WebTools or Command WorkStation.
If you access System Updates directly from the Fiery Advanced Controller Interface, an
additional feature, Check Now, is available (see page 36
). Check Now lists the updates that are currently available (Patches tab) and the updates that have already been installed (History tab).
N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.
From the Fiery Advanced
Controller Interface
• Click Start > All programs >
Fiery > System Updates.
From a client using Command WorkStation
• Start Command Workstation.
• Log on as Administrator with the appropriate password.
• Choose Configure from the Server menu.
• Choose Configure > Server > System Updates.
From a client using WebTools
• Launch a web browser and type the IP address or DNS name of the EX Print Server and press Enter.
• Click the Configure tab, and click Launch
Configure.
• Log on as Administrator with the appropriate password.
• Choose Configure > Server > System
Update.
N OTE : While updates are being installed, you cannot print to the EX Print Server. Schedule automatic updates when no one plans to print. The EX Print Server may also need to reboot several times during the update process.
A DMINISTERING THE EX P RINT S ERVER
2 Select “Check for important system updates” (or “Enable System Updates” in Command
WorkStation or WebTools).
35
Not available when accessed from
WebTools or Command WorkStation
3 Specify how often the EX Print Server contacts the Update Server.
This feature sets a schedule for installing, downloading and/or notifying of updates.
A DMINISTERING THE EX P RINT S ERVER 36
4 Choose a method for updating the EX Print Server operating software, system software, and utility software:
• Automatically download and install updates (preferred method): Automatically downloads updates to the EX Print Server and installs them. Your intervention is not required.
• Download updates and send notification: Automatically downloads updates to the
EX Print Server, but does not install them; sends a notification that updates have been downloaded. After the updates are downloaded, you install the updates manually.
• Send notification when updates are available: A notification displays in the EX Print
Server task bar when new updates are available for download from the Update Server. To manually download the updates to the EX Print Server, access Check Now by clicking the notification in the task bar.
5 If you use a proxy server to connect through a firewall to the Update Server, click Proxy
Settings, select Enable Proxy, and type the appropriate information in the following fields:
• Address: proxy server IP address
• Port: port used by the proxy server
• User Name: user name for accessing the proxy server
• Password: password for accessing the proxy server
6 In the Proxy Settings window, click Save.
7 Click Apply.
Using Check Now
Check Now is available when you access System Updates directly from the Fiery Advanced
Controller Interface.
Use Check Now to view updates that are available for installation (Patches tab) and updates that have already been installed (History tab).
N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.
A DMINISTERING THE EX P RINT S ERVER 37
T O VIEW AND INSTALL UPDATES USING C HECK NOW
1 At the EX Print Server, click Start > All Programs > EX Print Server > System Updates.
The System Update Preferences dialog box appears.
2 Click Check Now at the bottom of the screen, and then do any of the following:
• To view a description of an update, select it in the list.
• To install the update, click Install.
• To view updates that have already been installed, click the History tab.
• To close the window without installing an update, click the X in the upper right corner.
A DMINISTERING THE EX P RINT S ERVER 38
Check for Product Updates (Software Downloads Site)
Check for Product Updates (also known as the Software Downloads Site) allows you to access the Update Server to view and manually download all available updates for EX Print Server
System and User Software. You can access Check for Product Updates from the Configure tab in WebTools.
Check for Product Updates is especially useful if your EX Print Server cannot access the
Internet, is behind a firewall, or is otherwise unable or not configured to seek and accept automatic updates from the Update Server. (For instance, if you do not want—or the
EX Print Server is unable—to take advantage of the auto-download/auto-installation/ auto-notification features available through System Updates.)
For detailed instructions, see
“To install updates using Check for Product Updates” on page 38.
Make sure to review “Before updating the EX Print Server” on page 32 before using Check for
Product Updates.
T O INSTALL UPDATES USING C HECK FOR P RODUCT U PDATES
1 Launch a Web browser, type the IP address or DNS name of the , and then press Enter.
2 Click the Configure tab, and then click Check for Product Updates.
A window appears listing available updates.
N OTE : The list that displays when you access Check for Product Updates may include:
• Updates that are unavailable through System Updates and/or are not approved for all users.
• Updates that may already be installed on some EX Print Server print servers. To help you choose which updates to download, compare the list displayed with the EX Print Server print server’s Configuration Page > Updates log.
3 For each update that you want to download, click the file name under Download and then select Save to download the update file to a location on the client computer.
When the update files have been downloaded, browse to the location of the update file on the client computer and handle it according to the file type, circumstances, and site
A DMINISTERING THE EX P RINT S ERVER 39
Clearing the EX Print Server
The Clear Server command allows you to clear all queued print jobs from the EX Print Server
Print, Hold, and Printed queues. Jobs can also be deleted, either individually or as a group, using Command WorkStation. Clear Server also clears all jobs archived on the EX Print
Server hard disk, the index of archived jobs, and all FreeForm masters.
T O CLEAR THE EX P RINT S ERVER FROM C OMMAND W ORK S TATION
• In Command WorkStation, choose Clear Server from the Server menu.
For more information, see Command WorkStation Help.
Back up your original data on your own media at the same time you store and save data on the
EX Print Server hard disk. Never damage or reset the EX Print Server hard disk, and do not turn off the system while accessing the hard disk. For instructions on how to shut down,
restart or reboot the EX Print Server, see page 46
.
If the EX Print Server hard disk or system software experiences technical difficulties, data stored and saved on the EX Print Server hard disk may be irretrievably lost. If problems with the hard disk occur, extended storage of the following data cannot be assured:
• Third-party fonts
• Print jobs
• Color profiles, including profiles downloaded or edited with Spot-On
• Job notes and instructions
• Jobs edited with Impose
• Variable data documents
• E-mail Service Address Book
• EX Print Server configuration information (list of all the settings in effect for the current
Setup)
A DMINISTERING THE EX P RINT S ERVER 40
Saving and restoring EX Print Server configuration
You can save the current configuration of the EX Print Server and restore it later, if necessary.
To save and restore settings, use Configure. For information, see Configure Help.
The following settings are saved (if your EX Print Server supports them):
• Settings made in Setup (except Server Name)
• Impose templates saved in the default directory for these files on the EX Print Server
• Address books
• Virtual printer settings
• Users and Groups information (login names and passwords)
• Custom spot colors
USB printing
Users can save PS, EPS, PCL, TIFF, and PDF files to a USB device and print those files on the
EX Print Server. To print files automatically when you connect a USB drive to the EX Print
Server, save the files to specific folders or to the root level on the USB drive.
Users can also print from the press touch panel. For more information about printing, see
Printing .
T O S ET UP A USB DRIVE FOR AUTOMATIC PRINTING
1 Configure, at a minimum, the following USB printing options in Configure > Network > Port >
USB:
• Select Enable USB Port.
• For Default Queue, choose the connection to which the EX Print Server downloads files that do not specify a connection.
• Set USB Media Autoprint to Print All.
2 At a computer, create folders at the top (root) level of the USB device named Print, Hold, and
Direct.
A DMINISTERING THE EX P RINT S ERVER 41
3 Save the files from the user’s computer to the USB drive.
Files copied to the Print, Hold, and Direct folders are downloaded to the corresponding print connection on the EX Print Server automatically when you connect the USB drive to the
EX Print Server.
Files copied to the root level of the drive are downloaded to the queue configured for USB printing.
4 Remove the USB device from the user’s computer and connect it to the USB port on the
EX Print Server.
For the location of the USB port, see
Make sure that the USB device is properly stopped before you disconnect it from the computer.
A DMINISTERING THE EX P RINT S ERVER 42
Managing e-mail address books
You can manage e-mail/Internet Fax addresses on the EX Print Server by sending e-mail messages in a particular format to the EX Print Server. Management features are overwriting the address book, adding new addresses, removing addresses, and retrieving current addresses on the EX Print Server.
Users use the address books when they send attachment files to a particular e-mail/Internet
Fax address.
N OTE : E-mail messages can be sent only from an administrator account.
The EX Print Server supports the following address books:
Admin allows members to modify the address book, get the current address book from the
EX Print Server, cancel a job, or receive the status of a job. However, membership in this address book does not provide the same privileges as the Administrator password (
does.
Print includes users who have print access. Only users whose e-mail addresses are in the Print address book are authorized to submit jobs via e-mail to the EX Print Server. Unauthorized users receive an e-mail reply that their job was not accepted by the EX Print Server for printing.
User includes users who have press access.
When a print job is submitted via e-mail, the EX Print Server first checks the Print address book. If the user’s e-mail address does not match any entry in the Print address book, the job does not print. Instead, the user receives an e-mail stating that the print job was not accepted.
The default wildcard character “@” is stored in the Print address book. This allows any user to print to the EX Print Server until the administrator adds the first entry in the Print address book.
To manage address books, send an e-mail to the EX Print Server with commands in the
Subject and Message fields. The EX Print Server responds by e-mail with information about each request, as described in the following table.
A DMINISTERING THE EX P RINT S ERVER 43
To add or remove more than one address at a time, list the addresses on separate lines in the message field of the e-mail.
Task
To retrieve a specific address book
Administrator subject field
#GetAddressBook
name of address book
For example:
#GetAddressBook Admin
To add an address to an address book
#AddAddressTo name of address book
For example:
#AddAddressTo Print
To clear an address book
#ClearAddressBook name of address book
For example:
#ClearAddressBook User
Administrator message field
E-mail response subject field address book
E-mail response message field specified address book
For example:
Address Book Admin name@domain or
“display name” <name@domain>
Added to Address Book name of address book
List of addresses added to the address book
For example:
Added to Address Book
The EX Print Server also lists any addresses that cannot be added and includes the reason.
Address Book name of
address book cleared or
Address Book name of
address book not cleared
If the address book is not cleared, the reason is given.
To delete an address from an address book
#DeleteAddressFrom name of address book
For example:
#DeleteAddressFrom User
For example:
Address Book User cleared name@domain or
“display name” <name@domain>
Removed from Address
Book name of address book
Deleted Address 1
Deleted Address 2
For example:
Removed from Address
Book User
The EX Print Server also lists any addresses that cannot be deleted and includes the reason.
To receive help for
EX Print Server e-mail services troubleshooting e-mail syntax
A DMINISTERING THE EX P RINT S ERVER 44
T O RETRIEVE AN ADDRESS BOOK FROM THE EX P RINT S ERVER
1 Start your e-mail application.
2 Open a new message window.
3 Type the e-mail address of the EX Print Server in the To line.
4 Type the command and the address book name in the Subject line.
For example, to retrieve the User address book, type “#GetAddressBook User.”
5 Send the message.
The return message includes the addresses of the specified address book.
6 Copy the addresses to a text file or save the message for your records.
T O RESTORE AN ADDRESS BOOK TO THE EX P RINT S ERVER
1 Start your e-mail application.
2 Open a new message window.
3 Type the e-mail address of the EX Print Server in the To line.
4 Type the command and the address book name in the Subject line.
For example, to restore the User address book, type “#GetAddressTo User.”
5 Copy the addresses to the body of the e-mail with each address on a separate line.
You can include nicknames. However, when a nickname or address is longer than one line, edit it to fit on one line.
6 Send the message.
7 In the return e-mail message, confirm that the addresses were restored correctly.
Printing the Configuration page
The Configuration page lists the settings in effect for the current Setup. After you perform
Setup, print a Configuration page to confirm your settings. Post the current Configuration page near the EX Print Server for quick reference. Users need the information on this page, such as the current printer default settings.
T O PRINT THE C ONFIGURATION PAGE FROM C OMMAND W ORK S TATION
• In Command WorkStation, choose File > Print > Server Configuration.
A DMINISTERING THE EX P RINT S ERVER 45
Maintaining optimal EX Print Server performance
The EX Print Server does not require maintenance. Beyond the obvious requirements of servicing and maintaining the press and replenishing consumables, you can improve the overall performance of your system by doing the following:
• Make the best use of your network connections.
Publish only connections that will be used. The EX Print Server constantly checks all published connections, even if they are inactive.
Review the published connections by printing a Configuration page. Eliminate the connections that are not being used. It is easy to re-establish them when needed.
• Leave less urgent jobs to times when there is less network traffic or printing.
You can print recurring print jobs or jobs that are not urgent to the Hold queue. At low-traffic times, the administrator or a user of the job management tools with Operator privileges can move (or copy) all the Held queue jobs to the Print queue for printing.
• Reduce unnecessary network communication.
Large numbers of users running Fiery utilities, especially with frequent updates, may have a significant effect on EX Print Server performance.
• Make sure that you have adequate disk space on the EX Print Server.
Periodically review the list of jobs in the Held queue, and the number of jobs being retained in the Printed queue.
An administrator can print or delete jobs that are in the Printed queue and Held queue.
Consider printing or offloading inactive jobs. If disk space on the EX Print Server is frequently low, you can disable the Printed queue and choose not to publish the Hold queue
(in Printer Setup).
To move or remove queued jobs, use the job management tools. When you free up disk space by removing inactive jobs, new jobs are spooled and printed more quickly.
A DMINISTERING THE EX P RINT S ERVER 46
Shutting down, rebooting, and restarting the EX Print Server
Generally, you can leave the EX Print Server and the press running all the time. This section describes how to shut down, reboot, and restart the EX Print Server when necessary.
Shutting down the EX Print Server
When you need to shut down the EX Print Server, fonts downloaded to the EX Print Server are not deleted. Jobs in the Hold and Print queues and jobs that have been processed but not printed are not deleted and are available for printing when you reboot or restart the EX Print
Server.
T O SHUT DOWN THE EX P RINT S ERVER
1 Verify that the EX Print Server is not receiving, processing, or printing any files.
If necessary, wait until Command WorkStation shows no processing or printing jobs in the
Active Jobs window, or the Fiery Bar shows Idle in both the RIPping and Printing areas. If the system has just finished processing, wait at least five seconds after the system reaches Idle before beginning the shutdown procedure.
2 On the Fiery Advanced Controller Interface, close all open applications except FieryBar.
3 From the Windows Start menu, choose Shut Down.
4 Choose Shut Down and click OK.
A DMINISTERING THE EX P RINT S ERVER 47
Rebooting or restarting the EX Print Server
Restart System reboots the EX Print Server.
Restart Fiery Service resets the EX Print Server system software, but does not reboot the entire system. Network access to the EX Print Server is temporarily interrupted and all currently processing jobs are terminated.
If you use a USB thumb drive, remove it before rebooting. Otherwise, the EX Print Server does not reboot.
T O REBOOT OR RESTART THE EX P RINT S ERVER
1 Verify that the EX Print Server is not receiving, processing, or printing any files.
If necessary, wait until Command WorkStation shows no processing or printing jobs in the
Active Jobs window, or the FieryBar shows Idle in both the RIPping and Printing areas.
2 Close all open applications except FieryBar.
3 Click Start in the Windows taskbar, and then choose Shut Down.
4 Select Restart and click OK.
Wait for the system to reboot.
5 At the Log On to Windows dialog box, type Administrator in the user name field, type the password, and then press Enter.
The password is case-sensitive and must be entered exactly.
6 Wait for the FieryBar to appear on the monitor and reach Idle.
The EX Print Server takes approximately three minutes to power on and reach Idle.
TO RESTART THE EX P RINT S ERVER
1 Verify that the EX Print Server is not receiving, processing, or printing any files.
If necessary, wait until Command WorkStation shows no processing or printing jobs in the
Active Jobs window, or the FieryBar shows Idle in both the RIPping and Printing areas.
2 Close all open applications except FieryBar.
3 Right-click the FieryBar and choose Restart Fiery from the menu that appears.
4 Click OK when the confirmation message appears.
Wait for the EX Print Server server software to close down and restart. You may need to wait one minute or more for the server software to restart. The FieryBar displays the Exited status while the server software restarts.
T ROUBLESHOOTING 48
T
ROUBLESHOOTING
This chapter provides troubleshooting tips.
Troubleshooting the EX Print Server
Startup diagnostics are described in the documentation for service technicians. Contact your authorized service/support center if you see startup error messages on Command WorkStation or if the EX Print Server does not reach the Idle state.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or address settings for the EX Print Server. You must enter names in specific places. The required names are:
• TCP/IP host name (also known as the DNS name), which is defined by your organization.
Enter the host name as the Server Name in EX Print Server Setup.
• Remote printer (internal machine) name. Use one of the following: print hold direct
N OTE : If you change the DNS name (TCP/IP host name) of the EX Print Server, you must reconfigure one of the utilities on each computer.
T ROUBLESHOOTING 49
For the appropriate name, see the following table.
In this location
Server Setup
Windows hosts file
Windows setup for
TCP/IP
For this item
Server Name option host name lpd host name
Name of printer on lpd host machine
TCP/IP networks
Administrator defines name
DNS name
(TCP/IP host name)
DNS name
(TCP/IP host name) print, hold, or direct
UNIX /etc/printcap file
(BSD)
Solaris
Add New Server dialog box, when configuring a utility rp line lpadmin queuename
Server Name print, hold, or direct print, hold, or direct
DNS name
(TCP/IP host name)
See
Utilities
Cannot connect to the EX Print Server with utilities
If users cannot connect to the EX Print Server, check the following:
EX Print Server Setup: The appropriate network protocol must be enabled, with the correct parameters (for example, for TCP/IP, the IP address), and you must publish the Print queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
On the client computer: The appropriate network protocols must be loaded.
T ROUBLESHOOTING 50
Cannot connect to the EX Print Server with Command WorkStation
If a problem occurs while you are connecting to the EX Print Server, an error message is displayed.
The problem can occur when:
• The EX Print Server is initially turned on.
• The EX Print Server restarts.
• You have changed settings affecting the server address and have not reconfigured the connection to the server.
If you experience this problem, try the following solutions, in this order:
• A remote computer running utilities or WebTools may be interfering by obtaining status information. If possible, close the remote application, and try to connect again.
• Restart the Command WorkStation software and try to connect again.
• Restart the EX Print Server.
I NDEX
I
NDEX
Numerics
A
administrator
Allow Courier Substitution option 25
C changing
Check Now feature, system updates 33, 36
client setup
Command WorkStation
problems connecting to server 50
Configuration page
troubleshooting connection problems 49
configuring a proxy server, system updates 36
Courier font, substitution with 25
cover page, printing at end of job 26
D
Direct connection
required for downloading fonts 19
DNS (Domain Name Server)
Docs WebTool 19 downloading fonts, Direct connection requirement 19
E
Enable Adobe PDF Print Engine (APPE) option 28
error messages
Ethernet
F
fonts
H
host name, registering on network 13, 48
I
improving server performance 45
installing server on network 11
Internet, accessing server with WebTools 19
51
I NDEX 52
J
Java to support Internet browser 29
Job Log
job management tools
L
M
maintaining server performance 45
N
network
O
Operator password privileges 17
Output Tray to Kick Out Unused Tabs option 27
P
Paper Size for System Pages option 26 paper size used by default 26
passwords
PDF files, font substitution in 25
Print to PostScript Error option 27
printer
connection failure 48 not found 48 not in Chooser 48
printing
reprinting previously printed jobs 18
publishing connections, overview 18
Q queues
R
S server
back view showing connectors 21
maintaining and improving performance 45
Setup
system software
Check Now feature 33, 36 enabling a proxy server 36
T
TCP/IP
I NDEX troubleshooting
Command WorkStation connection problems 50
connection to printer fails 48
Printer not found in the selection list of utilities 49
Printer not found on TCP/IP or IPX networks 48
U
UNIX
printcap file 49 remote printer name 49
updating the system 32, 33, 35, 36, 38
Use Adobe PDF Print Engine Preferred as default for PDF jobs option 28
using check for product updates 38
W
WebTools
Windows printing
53
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