Dialing Plan
Network Phone ASP - Polycom 650/670 Phone
Fill in these important numbers for your dialing plan.
Quick Reference Guide
Number Description
My Direct Dial or Extension
Overhead Sales Service Parts
#4=4000 Zone=
5#=
Zone=
6#=
Operator/Attendant
Off-Site Voice Mail Number
Office Department Name
Zone= Zone=
Department Group Extension
Zone Overhead Paging (if Multi-zone)
7#= 8#= Over-phone Zone Paging
Making Calls
When making calls outside your dealership, dial “9” and then the 10digit number. You do not need to press “1” for long distance calls.
Answering Calls
There are several different ways of answering calls on your phone.
1.
Pick up the handset, press the Speakerphone button, press the line button, or press the Headset button.
2.
Dial the number according to your dial plan.
3.
If authorization codes are configured on your system and you are making a long distance call, you will hear a voice prompt. Enter your authorization code to place the call.
Note : If you hear a reorder tone, enter your authorization code, and the call still does not go through, contact your administrator for assistance.
Pick up the handset; or
Press the Speakerphone button; or
Press the Headset button (if headset is connected and being used); or
Press the Answer softkey; or
Press the line button.
Multiple Inbound Calls
1.
Use the arrow keys to select the call to answer.
2.
Press the Answer softkey. The first call is automatically placed on hold and the second call is answered.
Ending Calls
There are several ways to end a call on your phone.
Perform any one of the following options to end a call:
Replace the handset in its cradle.
Press the End Call softkey.
Press the Speakerphone button (if on speakerphone).
Press the Headset button (if using the headset).
Forwarding Calls
Note : You cannot set up a shared line to forward calls.
Note : When activating Call
Forwarding using the Feature
Access Code, the phone’s graphical display does not indicate that the line is activated to forward all calls.
Turning on Call Forwarding
1.
Press the More softkey and then the Forward softkey.
2.
If your phone has multiple lines, select the line and press the Select softkey.
3.
Select the option to configure, and then press the Select softkey.
Always: Forwards all calls to specified number
No Answer: Forwards calls only when you don’t answer the line within the specified number of rings
Busy: Forwards calls only when the line is busy
4.
Dial the number to forward the calls to. If you selected the No Answer option, change the number of rings until the line forwards to the specified number.
5.
Press the Enable softkey to activate the call forwarding.
Turning off Call Forwarding
1.
Press the More softkey and then the Forward softkey.
2.
If your phone has multiple lines, select the line to disable forwarding on.
3.
Select the appropriate option to disable, and then press the Select softkey.
4.
Press the Disable softkey.
Placing Calls on Hold
1.
While on a call, press the Hold button or Hold softkey.
2.
To resume the call, press the Hold button or Resume softkey.
© 2009 ADP, Inc.
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Quick Reference Guide
Using Do Not Disturb
When Do Not Disturb (DND) is turned on, incoming calls will not ring on your phone and go immediately to voice mail.
Turning on Do Not Disturb
Press the Do Not Disturb button. For multi-line phones, select the line to set to
DND, press the Select softkey, and then press the Enable softkey.
Turning off Do Not Disturb
Press the Do Not Disturb button. For multi-line phones, select the line to remove from DND, press the Select softkey, and then press the Disable softkey.
Transferring Calls
You can transfer incoming calls to other extensions at your dealership.
Note : Blind transfers display the original party’s caller ID, while warm transfers display the caller ID for the person who transfers the call.
Blind (Unsupervised) Transfer
This is the preferred method for transferring calls, as it is faster and passes the origi nal calling party’s caller ID.
1.
While on a call, press the Transfer button or the More and Transfer softkeys.
2.
Press the Blind softkey.
3.
Dial the extension you want to transfer the call to.
Warm (Supervised) Transfer
1.
While on a call, press the Transfer button or the More and Transfer softkeys.
2.
Dial the extension you want to transfer the call to.
3.
Announce the call, and then hang up.
Note : If you accidentally push the Split softkey in Step 3, press the End Call softkey, and begin at Step 1 again.
Transferring Calls to
Voice Mail
1.
While on a call, press the More and XfrToVM softkeys.
2.
Enter the user’s extension, and then press the Enter softkey. If transferring the call to your own mailbox, press the Enter softkey without entering an extension.
Call Park
Your dealership usually has a dedicated range of extensions
(6001 – 6005) used for parking calls.
Paging
Groups for paging over the phone can consist of up to five different phone extensions.
To use the overhead all-page feature, use extension 4000 , or press 4# .
Call Pickup
With call pickup, you can use your phone to answer a call ringing on another phone.
©
2009 ADP, Inc.
Park a Call
While on a call, press the Park softkey. The system parks the call on the next available park extension and announces to you which extension the call is parked at. Parked calls revert back to you if no one picks up the call within 45 seconds
(default value).
Retrieve a Parked Call
1.
Press the Retrieve softkey.
2.
Enter the extension where the call is parked, and then press the Enter softkey.
Paging Overhead Speakers (if configured)
1.
Press the Page softkey, enter 4000 , and then press the Enter softkey; or press
4# . For multi-zone paging systems, press the number corresponding to the zone to page.
2.
Announce your message, and then hang up when finished.
Paging Over the Phone
1.
Press the Page softkey, enter the group extension to page, and then press the
Enter softkey. Or press the speed dial keys ADP configured for your dealership
(often 5# for Sales, 6# for Service, 7# for Parts, or 8# for Administrative/Office).
2.
Announce your message, and then hang up when finished.
Group Call Pickup
With Group Call Pickup, you can answer incoming calls on other phones that have been specifically configured in the same group as your phone. To answer an incoming call on another phone in your call pickup group:
Press the More and then GpPickup softkeys. If multiple calls are ringing in your pickup group, your phone will answer the call that arrived first.
Directed Call Pickup
With Directed Call Pickup, you can answer incoming calls on any other phone at your dealership. To use Directed Call Pickup to answer any incoming call on your system:
Press the More and DirPickup softkeys, enter the extension to answer, and then press the Enter softkey.
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Holding 3-Way
Conference Calls
You can hold conference calls with two additional callers.
Quick Reference Guide
1.
Make a call to the first party.
2.
Press the Conference button or the More and Confrnc softkeys.
3.
Dial the number for the second party.
4.
After the second party picks up the call, announce the conference and press the
Conference button or the More softkey three times then the Confrnc softkey to join all parties on the call.
Note : Even if you hang up, the other two parties can continue the conference.
Contact Directory
You can save frequently-called numbers to the Contact Directory.
Depending on the configuration of the phone, you can associate entries as speed dials on a line button.
1.
Press the Directories button.
2.
Select Contact Directory .
3.
Press the Add softkey (press the More softkey first, if entries are already added).
If you want to search for an existing contact, press the Search softkey, enter the first few characters of the contact’s name, and then press the Search softkey.
4.
Use the dialpad to enter the first and/or last name of the contact.
5.
Enter the 10-digit phone number (no leading 1 or 9 required) for the contact.
6.
Configure any other settings as wanted.
7.
Press the Save softkey to save the new contact.
Using Speed Dials
Depending on the configuration of your phone, if there are line buttons not being used for extensions, you can set them up as speed dials.
When speed dials are configured on a line button, press the line button to call the number associated with the speed dial.
Adding Speed Dials
When adding a new entry in your Contact Directory, be sure to specify a valid number in the Speed Dial Index field for it to be associated with an available line button (e.g., if you have two line buttons available, enter either 1 or 2).
Calling Speed Dials
Use one of the following to call a speed dial entry:
Press the line button associated with the speed dial entry to call the contact.
Press the up scroll button to view the speed dial entries, select an entry to dial, and then press the Dial softkey to dial the contact.
Call Lists
You can view lists of missed, received, and placed calls.
You can also press the left arrow key to view the Received Calls list, and the right arrow key to view the
Placed Calls list.
1.
Press the Directories button.
2.
Use the Up and Down arrow keys to select Call Lists , and then press the Select softkey.
3.
Use the Up and Down arrow keys to select the appropriate list, and then press the Select button.
4.
To view the details of the call, select the call and then press the Select button.
5.
To dial a number on a list, select the number and then press the Dial softkey or the right arrow key.
Corporate Directory
The Corporate Directory lists your dealership’s employees and their extensions.
Feature Access Codes
You can dial feature access codes to access a variety of features and services for your phone.
To speed up the activation or deactivation of a feature, press # immediately after entering the feature access code.
1.
Press the Applications button.
2.
Make sure Directory is selected, then press the Select button.
3.
Use the dialpad to enter a first or last name (or partial name). Use the Up and
Down arrow keys to toggle between the fields.
4.
Use the Down arrow key to select Submit , and then press the Select button.
5.
Use the Up and Down arrow keys to select an entry, and then press the Select button to dial the entry.
This table shows the default feature codes set up for your phone system; however,
ADP Support or your system administrator may have changed the codes to better meet your dealership’s needs.
Code Feature
#8 Automatic Callback Deactivate
*68
*88
Call Park
Call Park Retrieve
*98
*70
*99
Call Pickup
Cancel Call Waiting
Clear Voice Message Waiting
Indicator (MWI)
Code Feature
*97 Directed Call Pickup
*55
*78
Direct Voice Mail Transfer
Do Not Disturb Activate
*79
*66
*50
Do Not Disturb Deactivate
Last Number Redial
Paging
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2009 ADP, Inc. 3 63054-01
Quick Reference Guide
Accessing Voice Mail
The first time you access your voice mailbox, the system will prompt you to record a name greeting and change your password.
Voice Mail Extension:___________
Default Passcode:______________
Setting Up Your Voice Mailbox
When you access your voice mailbox for the first time, be sure to change or set up the following options:
Change your passcode (PIN)
Record your first and last name
Record a no-answer greeting and a busy greeting
Voice Mail Indicators
When you have a new voice mail message, the following indicators are active:
Flashing red LED
Stutter dial tone
Envelope icon next to extension on LCD
Accessing Voice Mail from Your Office Phone
1.
Press the Messages button, and then press the Select softkey.
2.
Press the Connect softkey.
3.
Follow the voice prompts to access your messages.
Accessing Voice Mail from Another Phone or Outside the Office
1.
Dial your extension (inside the office) or direct dial number (outside the office).
2.
Let the call ring to voice mail, and then press * .
3.
Enter your passcode and then # to access your voice mailbox.
Voice Mail Commands
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2009 ADP, Inc. 4 63054-01
