AXIS Q1765-LE PT Mount Network Camera User Manual
Oglas
Oglas
AXIS Q1765-LE PT Mount Network Camera
User Manual
About this document
This manual is intended for administrators and users of AXIS Q1765-LE
PT Mount Network Camera, and is applicable to firmware 6.50 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com. See also the product’s online help, available through the web-based interface.
Legal considerations
Video surveillance can be regulated by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes.
This product includes the following licences:
• one (1) H.264 decoder license
To purchase further licenses, contact your reseller.
Liability
Every care has been taken in the preparation of this document. Please inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.
Intellectual property rights
Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc., under the terms of Apple Public Source License 2.0 (see
www.opensource.apple.com/apsl). The source code is available from
https://developer.apple.com/bonjour/
Equipment modifications
This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.
Trademark acknowledgments
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies.
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows
Vista and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. UPnP certification mark of the UPnP
TM
TM
Implementers Corporation.
is a
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,
LLC in the United States, other countries or both. Also, miniSD, microSD, miniSDHC, microSDHC, microSDXC are all trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Regulatory information
Europe
This product complies with the applicable CE marking directives and harmonized standards:
•
Electromagnetic Compatibility (EMC) Directive 2014/30/EU. See
Electromagnetic compatibility (EMC) on page 2 .
•
Low Voltage (LVD) Directive 2014/35/EU. See Safety on page 2 .
•
Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
See Disposal and recycling on page 3 .
A copy of the original declaration of conformity may be obtained from
Axis Communications AB. See Contact information on page 3 .
Electromagnetic compatibility (EMC)
This equipment has been designed and tested to fulfill applicable standards for:
•
Radio frequency emission when installed according to the instructions and used in its intended environment.
•
Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment.
USA
This equipment has been tested using a shielded network cable (STP) and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.The product shall be connected using a shielded network cable (STP) that is properly grounded.
Canada
This digital apparatus complies with CAN ICES-3 (Class A). The product shall be connected using a shielded network cable (STP) that is properly grounded. Cet appareil numérique est conforme à la norme
NMB ICES-3 (classe A). Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui est correctement mis à la terre.
Europe
This digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022. The product shall be connected using a shielded network cable (STP) that is properly grounded. Notice! This is a Class A product. In a domestic environment this product may cause RF interference, in which case the user may be required to take adequate measures.
This product fulfills the requirements for emission and immunity according to EN 50121-4 and IEC 62236-4 railway applications.
This product fulfills the requirements for immunity according to EN 61000-6-1 residential, commercial and light-industrial environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments.
Australia/New Zealand
This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS/NZS CISPR 22. The product shall be connected using a shielded network cable (STP) that is properly grounded. Notice! This is a Class A product. In a domestic environment this product may cause RF interference, in which case the user may be required to take adequate measures.
Japan
この装置は、クラスA 情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害 を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求され ることが
あります。 本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Safety
This product complies with IEC/EN/UL 60950-1 and
IEC/EN/UL 60950-22, Safety of Information Technology
Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method.
The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1.
Photobiological safety
This product fulfills the requirements for photobiological safety according to IEC/EN 62471 (risk group 1).
Battery
The Axis product uses a 3.0 V BR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.
Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support.
The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/support for assistance.
Lithium coin cell 3.0 V batteries contain 1,2-dimethoxyethane; ethylene glycol dimethyl ether (EGDME), CAS no. 110-71-4.
WARNING
•
Risk of explosion if the battery is incorrectly replaced.
•
Replace only with an identical battery or a battery which is recommended by Axis.
•
Dispose of used batteries according to local regulations or the battery manufacturer's instructions.
Disposal and recycling
When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).
China
This product complies with the requirements of SJ/T 11364-2014,
Marking for the restriction of hazardous substances in electrical and electronic products.
电
气
实
装
部
分
有毒有害物质或元素
部
件
名
称
铅
(Pb)
汞
(Hg)
X 0
镉
(Cd)
0
)
六价
铬
(Cr(VI)
0
多溴
联苯
(PBB)
0
多溴
二 苯
醚
(PBDE)
0
0: 表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T 26572标准规定的限量要求以下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T 26572标准规定的限量要求。
Contact information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30
www.axis.com
Support
Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search by product, category, or phrase
• report problems to Axis support staff by logging in to your private support area
• chat with Axis support staff
• visit Axis Support at www.axis.com/support
Warranty information
For information about Axis’ product warranty and thereto related information, go to www.axis.com/warranty/
Learn more!
Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.
AXIS Q1765-LE PT Mount Network Camera
Table of Contents
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product from a browser . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to access the product from the Internet . . . . . . . . . . . . . . . . . . . . . . . . .
How to set the root password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About the live view window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About media streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About H.264 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About MJPEG format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternative methods of accessing the video stream . . . . . . . . . . . . . . . . . . . .
How to set up the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to perform a basic setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up video streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About stream profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About ONVIF media profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About camera settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Focus & Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to configure the live view window . . . . . . . . . . . . . . . . . . . . . . . . .
About PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About preset positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About guard tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to install a PTZ driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About the control queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About camera tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About motion detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About application licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to upload and start an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up action rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to add recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to create schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to set up recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to find recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to play recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to export a video clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About continuous recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptoms, possible causes and remedial actions . . . . . . . . . . . . . . . . . . . . . .
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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AXIS Q1765-LE PT Mount Network Camera
Table of Contents
SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
AXIS Q1765-LE PT Mount Network Camera
Hardware overview
Hardware overview
For specifications of the hardware components, see Technical specifications on page 58.
NO
TICE
Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact.
1 Sunshield
2
RS485/RS422 connector
3 Power connector
4
Network connector
5
Back cover
6 Status indicator LED
7 microSD memory card slot
8
Control button
9 PT Mount bracket
6
AXIS Q1765-LE PT Mount Network Camera
How to access the product
How to access the product
To install the Axis product, see the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. We recommend the following browsers:
• Internet Explorer
® with Windows
®
• Safari
® with OS X
®
• Chrome
TM or Firefox
® with other operating systems.
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installed with AMC.
The administrator can disable the installation of the decoders to prevent installation of unlicensed copies.
Note
• QuickTime
TM is also supported for viewing H.264 streams.
How to access the product from a browser
1. Start a web browser.
2. Enter the IP address or host name of the Axis product in the browser’s address field.
To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis
Support web at www.axis.com/support
Note
To show Bonjour as a browser bookmark, go to Safari > Preferences.
3. Enter your username and password. If this is the first time the product is accessed, the root password must first be configured.
4. The product’s live view page opens in your browser.
Note
The controls and layout of the live view page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own live view page.
How to access the product from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
www.axiscam.net
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/support
7
AXIS Q1765-LE PT Mount Network Camera
How to access the product
How to set the root password
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 40.
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See How to reset to factory default settings on page 52.
To set the password via a standard HTTP connection, enter it directly in the dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Use HTTPS.
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the password can now be set securely.
2. Enter a password and then re-enter it to confirm the spelling.
3. Click OK. The password has now been configured.
Set Power Line Frequency
or by resetting the product to factory default.
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments.
When using 50 Hz, the maximum frame rate is limited to 25 fps.
Note
Power line frequency varies depending on geographic region. The Americas usually use 60 Hz, whereas most other parts of the world use 50 Hz. Local variations could apply. Always check with the local authorities.
PTZ Mode
PTZ mode is set the first time the Axis product is accessed and can only be changed by resetting the product to factory default.
Digital PTZ is the default mode and should be used when a pan/tilt motor is not used.
If the camera is mounted to a pan/tilt motor, select Uploadable PTZ driver. For information about how to upload a PTZ driver, see
How to install a PTZ driver on page 26.
Configure capture mode
The capture mode setting reduces image flicker in fluorescent light environments. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK.
When using 50 Hz, the maximum frame rate is limited to 25 fps.
Note
Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.
8
AXIS Q1765-LE PT Mount Network Camera
How to access the product
About the live view window
The controls and layout of the live view window may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own live view window. The following provides an overview of each available control.
About the controls in the live view window
Click the View size buttons to show the image in full size (right button) or to scale down the image to fit the browser window (left button).
Select a stream profile for the live view window from the Stream Profile drop-down list. For information
about how to configure stream profiles, see page 17.
Use the Manual Trigger button to trigger an action rule from the live view window. For information
about how to configure and enable the button, see About the manual trigger on page 9 .
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config >
Action Buttons.
The product’s heater is controlled by the ambient temperature and is turned on and off automatically.
If required, the heater can be activated manually by clicking the Heater button. To show the button, go to Setup > Live View Config. Under Action Buttons, select Show heater button and specify the number of minutes the heater should be activated.
Activate or de-activate IR illumination from Setup > Video > Camera Settings. Enable this button from
Live View Config > Action Buttons.
Move the slider to increase or decrease the intensity of the IR illumination.
About the manual trigger
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration.
To configure the manual trigger:
1. Go to Setup > Events.
2. Click Add to add a new action rule.
3. From the Trigger drop-down list, select Input Signal.
4. From the second drop-down list, select Manual Trigger.
5. Select the desired action and configure the other settings as required.
For more information about action rules, see About events on page 32.
To show the manual trigger buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Action Buttons, select Show manual trigger button.
9
AXIS Q1765-LE PT Mount Network Camera
How to access the product
About the AXIS Media Control viewer toolbar
more information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view.
The Record button is used to record the current video stream on your computer. The location where the recording is saved can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.
PTZ Controls
The live view window also displays Pan/Tilt controls. The administrator can enable/disable controls for specified users under System
Options > Security > Users.
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel. See About advanced PTZ settings
Select a PTZ preset position to steer the camera view to the saved position. See About preset
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.
Focus bar – Use the arrows to focus the camera, or click on a position on the bar to set the focus position. Using the focus bar will disable the product’s autofocus. To re-enable, use the PTZ control panel which is opened by clicking the Ctrl panel button (see above).
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About media streams
About media streams
The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use.
The live view window in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the live view window.
About H.264 format
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXIS Media Control are:
Unicast RTP
RTP over RTSP
RTP over RTSP over HTTP
Multicast RTP
This unicast method (RTP over UDP) is used for live unicast video, especially when it is important to have an up-to-date video stream, even if some frames are dropped.
This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to configure firewalls to allow RTSP traffic.
This unicast method can be used to traverse firewalls. Firewalls are commonly configured to allow the HTTP protocol, thus allowing RTP to be tunneled.
Unicasting is used for video-on-demand transmission so that there is no video traffic on the network until a client connects and requests the stream.
Note that there are a maximum of 20 simultaneous unicast connections.
This method (RTP over UDP) should be used for live multicast video. The video stream is always up-to-date, even if some frames are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast cannot however, pass a network router unless the router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
About MJPEG format
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
About AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.
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About media streams
The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start screen or Start menu)
• Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative methods of accessing the video stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
•
QuickTime
TM
. The following paths can be used:
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
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About media streams
Note
• <ip>= IP address
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime may add latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
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How to set up the product
How to set up the product
The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window.
• Administrators have unrestricted access to all settings.
•
Operators have restricted access to settings, see Users on page 40
See also the online help .
How to perform a basic setup
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:
The Basic Setup menu can be disabled from System Options > Security > Users.
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About video settings
About video settings
It is possible to configure the following video features in your Axis product:
•
•
•
ONVIF Media Profiles. See page 17.
•
•
•
How to set up video streams
To set up the product’s video streams, go to Video > Video Stream.
The video stream settings are divided into the following tabs:
•
•
•
About the pixel counter
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a specific size requirement, for example in face recognition.
The pixel counter can be used:
•
Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply.
• When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
Image
The default image settings can be configured under Video > Video Stream. Select the Image tab.
The following settings are available:
• Resolution. Select the default resolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Mirror image. If required, the image can be mirrored.
• Rotate image. If required, the image can be rotated.
• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.
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About video settings
•
Overlay settings. See About overlay text on page 20.
Click Save to apply the new settings.
About H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bitrates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image, whereas
P-frames only contain the differences from previous frames.
About GOP length
A Group of Pictures (GOP) contains one I-frame followed by a number of P-frames. The GOP length is the number of frames between two I-frames.
Equal values for GOP length and frame rate result in one GOP per second. A higher GOP length value results in more small-sized
P-frames and less big-sized I-frames while keeping the same frame rate. In other words, a high GOP-length value saves bandwidth, but the video quality may decrease. A low GOP-length value increases the video quality but requires more bandwidth.
About H.264 profiles
The Axis product supports the following H.264 profile(s):
About bitrate control
Bitrate control is useful to make sure the video streaming does not take up too much bandwidth.
About variable bitrate
Variable bitrate (VBR) adjusts the bitrate according to the image complexity. When the activity in the scene increases, VBR adjusts the bitrate according to the complexity, using up more bandwidth for increased activity in the scene, and less for lower scene activity.
Variable bitrate is suitable if there is a surplus in bandwidth, where the increased bitrate may not be an issue.
About maximum bitrate
If you have limited bandwidth, we recommend Maximum bit rate (MBR). MBR allows you to set a target bitrate to control the bandwidth consumption. The target value limits the bitrate, but it maintains a flexibility to be able to prioritize a continuous video stream. Consequently, the frame rate might need to go down and the image quality might decrease. To partly compensate for this, you can select which variable shall be prioritized. Not setting a priority means that frame rate and image quality are equally affected.
How to set an H.264 profile
1. To change the settings for all H.264 streams that do not use a stream profile, go to Video > Video Stream > H.264.
2. To increase or decrease the number of frames per GOP, set the GOP length.
3. Select one of the H.264 profiles.
4. Select one of the following:
-
Variable bit rate
-
Maximum bit rate
5. If you select Maximum bit rate, select which variable to prioritize in the Priority drop-down list.
6. Click Save.
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About video settings
How to include current bitrate in a text overlay
1. Go to Video > Video Stream > Overlay Settings.
2. In the Include text field enter #b.
3. Click Save.
About MJPEG settings
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may result in poor image quality.
About stream profiles
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream profiles can be used:
•
When setting up recording using action rules. See About events on page 32.
•
When setting up continuous recording. See About continuous recording on page 38.
• In the Live View page – select the stream profile from the Stream profile drop-down list.
To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.
To select a default stream profile for the Live View page, go to Setup > Live View Config.
About ONVIF media profiles
An ONVIF media profile consists of a set of configurations that can be used to change media stream settings. ONVIF media profiles can be used by a client to configure media stream properties.
The ONVIF Media Profiles page lists all preconfigured profiles. These profiles are included in the product for quick setup. You can add, modify or remove ONVIF media profiles from this page.
About camera settings
The Video > Camera Settings page provides access to advanced image settings for the Axis product.
About capture modes
The capture mode setting reduces image flicker in fluorescent light environments as image data is sampled at a rate that matches the local power line frequency. Capture mode is set the first time the product is accessed. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK. When using 50 Hz, the maximum frame rate is limited to 25 fps. When using 60 Hz, the maximum frame rate is limited to 20 fps (with WDR) and 30 fps (without WDR).
Note
Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.
To change capture mode, follow these steps:
1. Go to Setup > Video > Camera Settings.
2. Select the new capture mode.
3. Click Save.
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About video settings
About image appearance
To change Image Appearance go to the menus under Setup > Video > Camera Settings.
Increasing the Color level increases the color saturation. The value 100 produces maximum color saturation and the value 0 results in a black and white image.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.
About white balance
To change this setting go to Setup > Video > Camera Settings
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list. For a description of each available setting, see the online help .
The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually set a reference window for white balance in the view area.
Wide Dynamic Range
Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.
Note
This setting is only possible when using automatic exposure control.
Exposure Settings
Exposure is the amount of light the camera’s sensor captures for a scene. Too much light results in a washed out image and too little light results in a dark image.
Exposure value - Use the Exposure value slider to adjust the overall brightness of the image.
Exposure control - Select a suitable option to control exposure.
For most scenes, the Automatic option will provide the best results. The shutter speed is automatically set to produce optimum image quality. Fluorescent lamps or other light sources can sometimes cause flickering in the image. To reduce flicker in the image, select the Flicker option that matches the power line frequency.
The Hold current option locks the current exposure settings.
Max exposure time - Shutter speed, also called ‘exposure time’, stands for the length of time the camera shutter is open, thereby exposing the camera sensor to light. If shutter speed is fast it can freeze action effectively. If shutter speed is slow, it can cause moving objects to appear blurred. Decreasing the exposure time will reduce motion blur.
Enable Backlight compensation - Enable this option if a bright spot of light, such as a light bulb, causes other areas in the image to appear too dark.
Exposure zones - This setting determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used.
You can select a predefined area by defining Include and Exclude windows within the image. Exclude windows exclude areas that are too bright or dark, and Include windows include areas in the scene that have better lighting which will contribute to the exposure data.
There must be at least one Include window. There can be a total of ten Include and Exclude windows to tailor the exposure zone.
Note that an Exclude window is effective only when placed inside an include window.
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About video settings
Tip: If an area is extremely bright, draw an Include window to cover the whole area and define Exclude windows within it to block out the bright areas.
Shutter & Gain
The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows different prioritization in normal light and in low light.
Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter speed can cause moving objects to appear blurry.
Set Shutter to:
• Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame rate from being reduced.
For example, to get 30 fps, set Max shutter to 1/30.
• Fixed to use a fixed shutter speed.
Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low light situations but will increase the amount of image noise.
Set Gain to:
• Auto to set the gain automatically. If required, use Max gain to limit the applied gain.
• Fixed to use a fixed gain.
Example
If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files.
Day/Night
The IR cut filter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, or when using an external IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared light. The image is shown in black and white when the IR cut filter is off.
If using automatic Exposure control, set the IR cut filter to Auto to automatically switch between On and Off according to the lighting conditions.
The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally, the camera automatically changes mode from day to night when very dark (level 100 in the slider). By setting Day/Night shift level to a lower value, the camera will change to night mode earlier.
Built-in IR Illumination
WARNING
Risk of eye injury. Do not look directly into the IR LED at short distance. Since the light provided from the IR LED is outside of the visible range, it is not possible to see if it is active. Use the camera to check if the IR illumination is active.
The IR illumination can be activated or de-activated, and its intensity can be increased or decreased by moving the slider, from the product’s Live View page.
Other settings can be defined from Setup > Video > Camera Settings.
De-select the Enable IR illumination option to disable IR illumination altogether. If you disable the Synchronize IR illumination with
day/night option, IR illumination will not be synchronized with day/night changes.
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About video settings
Focus & Zoom
Go to Video > Focus & Zoom to change focus and zoom settings.
Set the Zoom tele limit to limit how far the camera can be zoomed from the live view page. The digital zoom level is indicated with the letter D. To check the zoom tele limit, click Go to.
Select Auto focus to enable auto focus.
Set the Focus near limit to prevent the camera from focusing on objects that are closer than the limit. This can improve the auto focus speed.
About overlays
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration.
About overlay text
An overlay text can include the current date and time, or a text string. When using a text string, so-called modifiers can be used to display, for example, the current bit rate or the current frame rate.
You can choose between the following text overlay sizes:
Size
Small
Medium
Large
Text height
10 pixels
16 pixels
21 pixels
Background height
20 pixels
28 pixels
36 pixels
How to include overlay text
1. Go to Video > Video Stream and select the Image tab.
2. To include date and time, select Include date and Include time.
3. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online help .
4. Select size, color, and placement of the text string.
5. Click Save.
To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 42.
How to include overlay text in an action rule
Example
To display the text “Motion detected” when motion is detected, enter #D in the Include text field and enter “Motion detected” in the Text field when setting up the action rule.
1. Go to Video > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include text.
3. Enter the modifier #D. When the rule is triggered, #D is replaced by the text specified in the action rule.
Additional text in this field will be displayed also when the action rule is not active.
4. Go to Events > Action Rules and create your action rule.
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About video settings
5. From the Actions list, select Overlay Text.
6. Enter the text to display in the Text field.
7. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.
About overlay images
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.
Image specifications:
• The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors.
• The image width and height, in pixels, must be exactly divisible by four.
• The image cannot be larger than the maximum image resolution.
• If you combine a text overlay with and image overlay, the text overlay always takes presidence over the overlay image in height. A text overlay always stretches across the whole video image which means you cannot shrink the overlay strip to
Since it is static, the position and size of an overlay image remains the same regardless of resolution and pan or tilt movements.
To cover a part of the monitored area, use privacy masks. See About privacy masks on page 22.
How to upload an overlay image
1. Go to Video > Overlay Image.
2. Click Browse and browse to the file.
3. Click Upload.
4. The Transparency Settings page is now displayed:
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value for the color. Example: To make white transparent, enter FFFFFF.
For more examples of hexadecimal values, see the online help .
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product.
5. Click Save.
How to include an overlay image
1. Go to Video > Overlay Image.
2. Select the image to use from the Use overlay image list and click Save.
3. Go to Video > Video Stream and select the Image tab.
4. Under Overlay Settings, select Include overlay image at the coordinates.
5. To control the image’s position, enter the X (horizontal) and Y (vertical) coordinates. The X=0 and Y=0 position is the top left corner. If a part of the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.
6. Click Save.
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About video settings
About privacy masks
A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API).
The Privacy Mask List, Video > Privacy Mask, shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
Since the Pan/Tilt/Zoom coordinates define its size and position, a privacy mask is dynamic in relation to the monitored area. This means that regardless of the angle and zoom of the lens, the same place or object will be hidden. To define at what magnification the mask should be displayed, zoom to the desired level and click Set level.
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.
For more information, see the online help .
Important
Adding many privacy masks may affect the product’s performance.
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How to configure the live view window
How to configure the live view window
You can customize the live view window and alter it to suit your requirements. It is possible to define the following features of the live view window.
•
•
Default Viewer for Browser. See page 23.
•
•
•
User Defined Links. See page 23.
How to set default viewer for browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.
Browser
Windows Internet Explorer
Other browsers
Viewer
AMC
QuickTime
Still image
Server Push
QuickTime
Still image
Description
Recommended viewer in Internet Explorer (H.264/Motion JPEG).
H.264.
Displays still images only. Click the Refresh button in your browser to view a new image.
Recommended viewer for other browsers (Motion JPEG).
H.264.
Displays still images only. Click the Refresh button in your browser to view a new image.
For more information, please see the online help .
About viewer settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
• Select Enable recording button to enable recording from the Live View page. This button is available when using the
About user-defined links
To display user-defined links in the live view window, select the Show custom link option, give the link a name and then enter the
URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
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About PTZ (Pan Tilt Zoom)
About PTZ (Pan Tilt Zoom)
About preset positions
A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values:
• Pan and tilt positions
• Focus position (manual or automatic)
How to access the preset positions
Preset positions can be accessed in several ways:
• By selecting the preset from the PTZ Preset drop-down list in the Live View Page.
•
When setting up action rules. See page 32.
How to add a preset position
1. Go to Setup > PTZ > Preset Positions.
2. Click in the image or use the controls to steer the camera view to the desired position.
3. Write a name in the Current position field.
4. If required, select Use current position as Home.
5. Click Add to save the preset position.
How to set the home position
The Home position is readily accessible by clicking the Home button on the live view window and in the Preset Positions setup window.
To set a customized home position, select Use current position as Home when adding a preset position. The user-defined home position will have (H) added, for example, Entrance (H). The default Home position, called “Home”, will still be available.
About the focus window
The focus window makes it possible to select an area of the camera’s image to which that focus should be applied. This can be useful if there is a part of the image where focus is more critical, or if a part of the image should be ignored by the autofocus.
When the focus window is set from the Live View page, any change in the camera position will return the autofocus to the entire window.
When clicking the Focus Window button in the preset position page, the most recently set focus window from the Live View page appears.
If you set the focus window from the preset positions page, it is included in the settings for that preset. The focus window can be redefined for the preset, but it cannot be deleted unless the preset is deleted.
About guard tours
A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random, and for configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.
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About PTZ (Pan Tilt Zoom)
How to create a guard tour
1. Go to Setup > PTZ > Guard Tour.
2. Click Add.
3. Type a name.
4. Specify the pause length between runs.
5. Select a preset position from the drop-down list and click Add.
6. For each preset position, enter the View Time in seconds or minutes.
7. Specify the View Order of the preset positions, or select Random view order.
8. Click Save.
How to edit a guard tour
1. Go to Setup > PTZ > Guard Tour.
2. Select the guard tour in the Guard Tour List.
3. Click Modify.
How to delete a guard tour
1. Go to Setup > PTZ > Guard Tour.
2. Select the guard tour in the Guard Tour List.
3. Click Remove.
About tour recording
The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour is a replay of a recorded sequence of pan/tilt/zoom movements, including their variable speeds and lengths.
How to create a recorded tour
Note
Only the name of the recorded tour and pause between runs can be modified. Starting a new recording will overwrite the existing guard tour.
1. Go to PTZ > Guard Tour and click Add.
2. Select Create a record tour and click OK.
3. Type a name.
4. Specify the pause length between runs.
5. Click to start recording the pan/tilt/zoom movements.
6. When satisfied, click .
7. Click OK.
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About PTZ (Pan Tilt Zoom)
8. Activate the recorded tour from the live view, the guard tour pages or through events. For more information see the online help .
Advanced
About driver-specific settings
The Device Settings window displays driver specific settings. The appearance of this window can vary depending on the driver installed. Options that can be configured include:
• Driver Specific Settings for Video Source
• Mechanical Limits for Moving Video Source
• Light Control Video Source
• Extended Driver Specific Settings for Video Source
For download and installation information about PTZ drivers for your Axis product please visit www.axis.com/support
About advanced PTZ settings
Advanced PTZ settings can be configured under PTZ > Advanced > Controls.
The Panel Shortcut Command Buttons list shows the user-defined buttons that can be accessed from the Live View page’s Ctrl
panel. These buttons can be used to provide direct access to commands issued using the VAPIX® application programming interface.
Click Add to add a new shortcut command button.
The following PTZ controls are enabled by default:
• Pan control
• Tilt control
• Focus control
To disable specific controls, deselect the options under Enable/Disable controls.
Note
Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.
How to install a PTZ driver
This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the correct driver. To install a PTZ device you need to install the PTZ driver.
To install the PTZ driver go to PTZ> Driver Selection. Browse to find the driver (e.g. driver.ptz) and Upload. If the driver was successfully uploaded, it appears in the Select driver to use drop-down list. From this drop-down list, select the driver to install or remove, and click Save.
Select Activate PTZ to enable PTZ. The address of the connected device appears against Device ID. Choose the Device type from the drop-down list. To find which device type to use, consult the documentation supplied by the PTZ driver.
To complete the installation go to System Options > Ports & Devices > COM Port and verify the settings.
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About PTZ (Pan Tilt Zoom)
About the control queue
Note
• The administrator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.
• The Control queue polltime is measured in seconds. For more information see the online help .
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons appear in the live view window offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.
control of the product. The order of priority is as follows:
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.
3. Operator — Same as administrator but with lower priority
4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue.
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About detectors
About detectors
About camera tampering
Camera Tampering can generate an alarm when the camera is repositioned, or when the lens is covered, spray-painted or severely de-focused. To send an alarm, for example via email, an action rule must be set up.
How to configure tampering detection
1. Go to Detectors > Camera Tampering.
2. Set the Minimum duration, that is the time that must elapse before an alarm is generated. Increase time to prevent false alarms for known conditions that affect the image.
3. Select Alarm for dark images if an alarm should be generated when lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.
4. Click Save.
How to configure an action rule for tampering alarm
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name for the action rule.
4. Under Condition, select Detectors from the Trigger list.
5. Select Tampering from the list of detectors.
6. Optionally, select a schedule and set additional conditions.
7. Select the action. Example: To send an email, select Send Notification and select a Recipient from the list of defined recipients.
Note
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.
For more information on actions rules, see About events on page 32.
About motion detection
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.
Motion detection is configured by defining up to 10 Include and Exclude windows:
• Include windows — define areas where motion should be detected
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
For instructions, see How to set up motion detection windows on page 29.
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
About motion detection parameters on page 29.
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
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About detectors
Note
• Using the motion detection feature may decrease the product’s overall performance.
• The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.
How to set up motion detection windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the window.
detected motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the include window.
To delete an include or exclude window, select the window in the list of windows and click Del.
About motion detection parameters
The parameters controlling motion detection are described in the table below:
Parameter
Description
High level (100%)
Medium level (50%)
Low level (0%)
Recommended values
Default values
Object Size
Object size relative to window size.
Only very large objects trigger motion detection.
History
Object memory length.
An object that appears in the window triggers motion detection for a long time before it is considered as non-moving.
Sensitivity
Difference in luminance between background and object.
Ordinary colored objects on ordinary backgrounds trigger motion detection.
Even very small objects trigger motion detection.
5–15%
15%
An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving.
60–90%
90%
A large difference in luminance is required to trigger motion detection.
Only very bright objects on a dark background trigger motion detection.
75–95%
90%
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About detectors
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window, and select a low object size.
• To avoid triggering on small objects, select a high object size.
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.
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About applications
About applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications
To find the user manuals for Axis applications, go to www.axis.com
Note
• Several applications can run at the same time but some applications might not be compatible with each other. Certain combinations of applications might require too much processing power or memory resources when run in parallel. Verify that the applications work together before deployment.
About application licenses
Some applications need a license to run. Licenses can be installed in two ways:
• Automatic installation — requires access to the Internet
• Manual installation — obtain the license key from the application vendor and upload the key to the Axis product
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under
System Options > Support > System Overview.
How to upload and start an application
To upload and start an application:
1. Go to Setup > Applications.
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.
4. Start the application. Go to Applications, select the application in the list of installed applications and click Start.
5. Configure the application. For instructions, see the documentation provided by the application vendor.
Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.
To generate a log file for the application, go to Applications. Select the application and click Log.
Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and the application reconfigured.
If the Axis product’s firmware is upgraded, uploaded applications and their settings will remain unchanged, although this is not guaranteed by Axis Communications. Note that the application must be supported by the new firmware. For information about
firmware upgrades, see How to upgrade the firmware on page 54.
If the Axis product is restarted, running applications will restart automatically.
If the Axis product is restored or reset to factory default, uploaded applications and their settings are removed. For information
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About events
About events
The event pages allow you to configure your product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
How to set up action rules
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an email notification. If multiple conditions are defined, all of them must be met to trigger the action.
The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s field of view.
How to set up motion detection and add a network share:
1. Go to Applications to start and configure AXIS Video Motion Detection. See the online help.
It’s also possible to go to Detectors > Motion Detection and configure a motion detection window. See the online help.
2. Go to System Options > Storage and set up the network share. See page 50.
How to set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Applications from the Trigger drop-down list and then select VMD.
It’s also possible to select Detectors from the Trigger drop-down list, then select Motion Detection and then select the motion detection window.
4. Optionally, select a Schedule and Additional conditions. See below.
5. Under Actions, select Record Video from the Type drop-down list.
6. Select a Stream profile and configure the Duration settings as described below.
7. Select Network Share from the Storage drop-down list.
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action.
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For more information, see the online help .
About triggers
Available action rule triggers and conditions include:
•
Applications – Use installed applications to trigger the rule. See About applications on page 31.
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About events
•
Detectors
Day/Night Mode – Trigger the rule when the product switches between day mode (IR cut filter on) and night mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected to an output port.
Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback.
This can for example be used to send notifications.
-
Motion Detection – Trigger the rule when motion is detected. See About motion detection on page 28.
-
Tampering – Trigger the rule when tampering is detected. See About camera tampering on page 28.
•
Hardware
Network – Trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card.
Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This can for example be used to send maintenance notifications.
•
Input Signal
-
installation and configuration.
Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for example, be connected to buttons in the VMS user interface.
•
PTZ
Moving – Trigger the rule when the camera view moves due to a PTZ operation. This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation.
Ready – Trigger the rule when the PTZ functionality is ready to be used. This can for example be used to steer the camera to a specific preset position when the product is started.
•
Storage
Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable, removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance notifications.
Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device. Note that, this trigger can be used only for edge storage recording status.
•
System
System Ready – Trigger the rule when the product has been started and all services are running. This can for example be used to send a notification when the product restarts.
•
Time
-
used to upload an image every 5 minutes.
-
About actions
Available actions include:
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About events
• IR Illumination – Activate or deactivate IR light.
• Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off).
•
PTZ Control
Preset Position – Go to a preset position.
• Record Video – Record video to a selected storage.
• Send Images – Send images to a recipient.
• Send Notification – Send a notification message to a recipient.
• Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured under System Options > Network > SNMP.
• Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration.
How to add recipients
The product can send media files and messages to notify users about events. Before the product can send media files or notification
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
About recipient types
The following recipient types are available:
Recipient types
FTP
SFTP
Use with action
Send Images
Send Notification
Send Images
Send Images
Send Video Clip
Notes
An email recipient can contain multiple email addresses.
Encrypted file transfer using SSH File Transport Protocol
(SFTP). SFTP is a more secure method than FTP but file transfer might be slower, especially for large files such as high resolution video.
Specify login information for the SFTP server and the server’s public key MD5 fingerprint (32 hexadecimal digits).
The SFTP recipient supports SFTP servers using SSH-2 with
RSA and DSA host key types. RSA is the preferred method. To use DSA, disable the RSA key on the SFTP server.
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AXIS Q1765-LE PT Mount Network Camera
About events
HTTP Send Images
Send Notification
Send Images Network Share A network share can also be used as a storage device for recorded video. Go System Options > Storage to configure a network share before setting up a continuous recording or an action rule to record video. For more information about
storage devices, see Storage on page 48.
TCP Send Notification
How to set up email recipients
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server.
Note
Some email providers have security filters that prevent users from receiving or viewing large attachments, from receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked email accounts.
To set up an email recipient using one of the listed providers:
1. Go to Events > Recipients and click Add.
2. Enter a Name and select Email from the Type list.
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.
4. Select the email provider from the Provider list.
5. Enter the user ID and password for the email account.
6. Click Test to send a test email.
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see
About certificates on page 41.
How to create schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
How to set up recurrences
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
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AXIS Q1765-LE PT Mount Network Camera
About events
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
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About recordings
About recordings
The Axis product can be configured to record video continuously or according to an action rule:
•
To start a continuous recording, see page 38.
•
To set up action rules, see page 32.
•
To access recordings, see How to find recordings on page 37.
•
To play recordings, see How to play recordings on page 37.
•
To export a recording as a video clip, see How to export a video clip on page 38.
•
To configure camera controlled storage, see Storage on page 48.
How to find recordings
Recordings stored on the SD card or network share can be accessed from the Recordings > List page. The page lists all recordings on the storage device and shows each recording’s start date and time, duration and the event that triggered the recording.
Note
The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according
To find a recording, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter:
Recording time – List recordings that started between the From and To times.
Event – List recordings that were triggered by a specific event. Select continuous to list continuous recordings.
Storage – List recordings from a specific storage device.
Sort – Specify how recordings should be sorted in the list.
Results – Specify the maximum number of recordings to display.
3. To apply the filters, click the Filter button. Some filters may take a long time to complete.
4. The recordings are displayed in the Recording list.
To view detailed information about a recording, select the recording and click Properties.
To remove a recording from the storage device, select the recording and click Remove.
How to play recordings
Recordings on the SD card or network share can be played directly from the Axis product’s web pages.
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About recordings
To play a recording, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply
the filters. See also How to find recordings on page 37.
3. Select the recording and click Play. The recording will be played in a new browser window.
How to export a video clip
Recordings on the SD card or network share can be exported as video clips. You can export a complete recording or a part of a recording.
Note
The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File
Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/support/downloads
To export a video clip, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply
the filters. See also How to find recordings on page 37.
3. Select the recording and click Export. The Export Recording dialog opens.
4. By default, the complete recording is selected. To export a part of the recording, modify the start and stop times.
5. Optionally, enter a file name for the recording.
6. Click Export.
Note
Recordings can also be exported from the playback window.
About continuous recording
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select the type of storage device from the Storage list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
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About languages
About languages
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
Note
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to
English.
• Clicking the Restore button on the Maintenance page will not affect the language.
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case, upload an updated language file.
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.
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About system options
About system options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
The user list displays authorized users and user groups (access levels):
• Viewers have access to the Live View page
• Operators have access to all settings except:
creating and modifying privacy mask settings
uploading applications and language files
any of the settings included in the System Options
• Administrators have unrestricted access to all settings. The administrator can add, modify and remove other users.
Note
Note that when the option Encrypted & unencrypted is selected, the webserver will encrypt the password. This is the default option for a new unit or a unit reset to factory default settings.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems.
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
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AXIS Q1765-LE PT Mount Network Camera
About system options
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
certificates. See About certificates on page 41.
To enable HTTPS on the Axis product:
1. Go to System Options > Security > HTTPS
2. Select an HTTPS certificate from the list of installed certificates.
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
5. Click Save to enable the settings.
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:
• a CA certificate to authenticate the authentication server.
• a CA-signed client certificate to authenticate the Axis product.
To allow the product to access a network protected by IEEE 802.1X:
1. Go to System Options > Security > IEEE 802.1X.
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.
4. Check the box to enable IEEE 802.1X and click Save.
Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
server. See Date & Time on page 42.
About certificates
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates can be used with the Axis product:
Server/Client certificates - To authenticate the Axis product. A Server/Client certificate can be self-signed or issued by a Certificate
Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
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About system options
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network. The Axis product is shipped with several preinstalled CA certificates.
Note
• If the product is reset to factory default, all certificates, except preinstalled CA certificates, will be deleted.
• If the product is reset to factory default, all preinstalled CA certificates that have been deleted will be reinstalled.
How to create a self-signed certificate
1. Go to Setup > System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.
How to create and install a CA-signed certificate
1. Create a self-signed certificate, see How to create a self-signed certificate on page 42.
2. Go to Setup > System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
How to install additional CA certificates
1. Go to Setup > System Options > Security > Certificates.
2. Click Install certificate and upload the certificate.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).
To change the date and time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically.
• Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 45.
• Set manually – Allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.
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About system options
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 52) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional two minutes.
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address Using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
Linux/Unix syntax
arp -s <IP address> <serial number> temp ping -s 408 <IP address>
Linux/Unix example
arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator) arp -s <IP address> <serial number>
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Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/Address field.
For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service is enabled by default. To disable, clear the Enable AVHS box.
an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service.
If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Note
AXIS Internet Dynamic DNS Service requires IPv4.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
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Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help .
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
certificates. See About certificates on page 41.
To enable HTTPS on the Axis product:
1. Go to System Options > Security > HTTPS
2. Select an HTTPS certificate from the list of installed certificates.
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
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5. Click Save to enable the settings.
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnP
TM
.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,
Broadband router, Broadband sharing device, or a software such as a firewall.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP
TM
.
Note that UPnP
TM must be enabled in the product (see System Options > Network > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP server is disabled.
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SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help .
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark different types of traffic.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups.
AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to
www.axis.com/support
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
The following traps are available:
• Cold start
• Warm start
• Link up
• Authentication failed
Note
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
password.
Note
to reset to factory default settings on page 52.
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UPnP
TM
The Axis product includes support for UPnP
TM
. UPnP
TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
UPnP
TM can be disabled under System Options > Network > UPnP.
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used.
Select Always Multicast Video to start multicast streaming without opening an RTSP session.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
About SD cards
NO TICE
To prevent data corruption, the SD card should be unmounted before removal.
Note
For SD card recommendations see www.axis.com
The Axis product supports microSD/microSDHC/microSDXC cards.
The following SD card file systems are supported:
• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.
• vFAT — supported by most operating systems for personal computers.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.
How to mount and unmount the SD card
NO TICE
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
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To unmount the SD card:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Click Unmount.
4. The card can now be removed.
How to format the SD card
NO
TICE
Formatting the SD card will remove all data and recordings stored on the card.
The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the card will automatically be formatted to ext4.
Important
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted into the Axis product.
To enable automatic formatting, follow these steps:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Under General Settings, select Autoformat to.
4. Click OK to save settings.
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the
SD card, follow these steps:
1. Insert the SD card in the SD card slot.
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.
3. Click SD Card.
4. Click Format and select the desired file system.
5. Click OK to start formatting the card.
How to encrypt SD card data
To prevent unauthorized individuals and systems from accessing recorded video, the SD card content can be encrypted. Encryption can only be enabled when the card is unmounted. After enabling encryption, the SD card must be formatted so that no unencrypted data remains on the card. The card must also be mounted before it can be used.
Note
If autoformat is enabled, the card will be formatted and mounted automatically when encryption is enabled. The format and mount steps below should then be skipped.
To encrypt the SD card content:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card to open Storage Management.
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3. If the SD card is mounted, click Unmount to unmount the card.
4. Click Encrypt.
5. Select Enable SD card encryption and enter a passphrase.
6. Back in Storage Management, click Format to format the SD card.
7. Click Mount to mount the SD card.
It is possible to change the passphrase without reformatting the card. Open Storage Management, click Encrypt and enter the old and new passphrases. The passphrase can only be changed when the card is mounted. Changing the passphrase does not disrupt ongoing recordings.
To disable encryption, unmount the SD card and follow the steps above but clear the Enable SD card encryption option. The card must be formatted and mounted when encryption has been disabled.
Network Share
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to
www.axis.com/products/axis-companion/support-and-documentation
Note
For NAS recommendations see www.axis.com
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field. Sub folders cannot be used.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
Ports & Devices
COM Port
The Axis product has one RS-485/RS-422 serial port. The port supports the following modes:
• Generic HTTP allows the Axis product to receive data and send commands via HTTP.
•
information. Drivers can be downloaded from www.axis.com
• Generic TCP/IP allows the Axis product to receive data and send commands via TCP/IP.
Select the desired Port Type from the drop-down list. For more information, see the online help .
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Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.
Note
A restart clears all entries in the Server Report.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
• the system time
• the IEEE 802.1X settings
Note
If the Axis product is restored, uploaded applications and their settings are removed.
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmware upgrade, see How to upgrade the firmware on page 54.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting on page 54.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a Server Report with your query.
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System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live
View. The server report .zip file should always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NO
TICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 52.
For more information, see www.axis.com/developer
File Upload
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page.
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance with this feature.
How to reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.
To reset the product to the factory default settings:
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1. Disconnect power from the product.
2. Press and hold the control button and reconnect power.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.
The installation and management software tools are available from the support pages at www.axis.com/support
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance and click Default.
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Troubleshooting
How to check the current firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
How to upgrade the firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after the upgrade, wait 10 minutes even if you suspect that the upgrade has failed.
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading the firmware.
1. Download the latest firmware file to your computer, available free of charge at www.axis.com/support
2. Go to Setup > System Options > Maintenance in the product’s webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer.
4. Click Upgrade.
5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
6. Go to Setup > Basic Setup to verify the firmware upgrade.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product may become unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line: arp -s <IP address> <serial number> temp ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address> <serial number> ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
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4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/support
Symptoms, possible causes and remedial actions
Problems upgrading the firmware
Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware. Check the firmware file and try again.
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
The product is located on a different subnet
If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.
The IP address is being used by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):
Possible IP address conflict with another device on the same subnet
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
The IP address has been changed by DHCP
Certificate error when using
IEEE 802.1X
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 52.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, see the document Assign
an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support.
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time on page 42.
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 46. The router must support UPnP
TM
.
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Firewall protection
Default routers required
Check the Internet firewall with your network administrator.
Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
No H.264 displayed in the client
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See About AXIS Media Control (AMC) on page 11 .
Multicast H.264 only accessible by local clients
No multicast H.264
displayed in the client
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.
Poor rendering of H.264
images
Color saturation is different in H.264 and Motion JPEG
Lower frame rate than expected
Check with your network administrator to see if there is a firewall preventing viewing.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.
See Performance considerations on page 59.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product.
Video and image problems, general
Image unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
56
AXIS Q1765-LE PT Mount Network Camera
Troubleshooting
Storage and disk management problems
Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.
For information on how to set up a storage disruption alarm, see About events on page 32.
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
Formatting the card will remove all content, including all recordings, from the SD card.
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AXIS Q1765-LE PT Mount Network Camera
Technical specifications
Technical specifications
You can find the latest version of the datasheet at www.axis.com
LED Indicators
Note
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports
& Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance.
Status LED
Unlit
Green
Amber
Amber/Red
Red
Indication
Connection and normal operation.
Shows steady green for 10 seconds for normal operation after startup completed.
Steady during startup. Flashes during firmware upgrade or reset to factory default.
Flashes amber/red if network connection is unavailable or lost.
Firmware upgrade failure.
SD card slot
NO TICE
• Risk of damage to SD card. Do not use sharp tools, metal objects or excessive force when inserting or removing the
SD card. Use your fingers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Disconnect power or unmount the SD card from the Axis product’s webpages before removal.
This product supports microSD/microSDHC/microSDXC cards (not included).
For SD card recommendations, see www.axis.com
Buttons
Control Button
For location of the control button, see Hardware overview on page 6 .
The control button is used for:
•
Resetting the product to factory default settings. See page 52.
•
seconds until the Status LED flashes green.
•
Connectors
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
58
AXIS Q1765-LE PT Mount Network Camera
Technical specifications
NO TICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see the Installation Guide available at www.axis.com
Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
RS485/RS422 connector
Two 2-pin terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as pan-tilt devices.
The serial port can be configured to support:
• Two-wire RS485 half duplex
• Four-wire RS485 full duplex
• Two-wire RS422 simplex
• Four-wire RS422 full duplex point to point communication
Function
RS485/RS422 RX/TX A
RS485/RS422 RX/TX B
RS485/RS422 TX A
RS485/RS422 TX B
2
3
4
Pin
1
Notes
(RX) For full duplex RS485/RS422
(RX/TX) For half duplex RS485
(TX) For full duplex RS485/RS422
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.
• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.
• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
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AXIS Q1765-LE PT Mount Network Camera
Technical specifications
• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
60
User Manual
AXIS Q1765-LE PT Mount Network Camera
© Axis Communications AB, 2014 - 2017
Ver. M3.2
Date: February 2017
Part No. 56921
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