Chapter 5 Troubleshooting

Version 1.0
Published November 2015
Copyright©2015 ASRock Rack Inc. All rights reserved.
Copyright Notice:
No part of this documentation may be reproduced, transcribed, transmitted, or translated
in any language, in any form or by any means, except duplication of documentation by the
purchaser for backup purpose, without written consent of ASRock Rack Inc.
Products and corporate names appearing in this documentation may or may not be
registered trademarks or copyrights of their respective companies, and are used only for
identification or explanation and to the owners’ benefit, without intent to infringe.
Disclaimer:
Specifications and information contained in this documentation are furnished for
informational use only and subject to change without notice, and should not be
constructed as a commitment by ASRock Rack. ASRock Rack assumes no responsibility
for any errors or omissions that may appear in this documentation.
With respect to the contents of this documentation, ASRock Rack does not provide
warranty of any kind, either expressed or implied, including but not limited to the implied
warranties or conditions of merchantability or fitness for a particular purpose.
In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for
any indirect, special, incidental, or consequential damages (including damages for loss of
profits, loss of business, loss of data, interruption of business and the like), even if ASRock
Rack has been advised of the possibility of such damages arising from any defect or error
in the documentation or product.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
CALIFORNIA, USA ONLY
The Lithium battery adopted on this motherboard contains Perchlorate, a toxic substance
controlled in Perchlorate Best Management Practices (BMP) regulations passed by the
California Legislature. When you discard the Lithium battery in California, USA, please
follow the related regulations in advance.
“Perchlorate Material-special handling may apply, see www.dtsc.ca.gov/hazardouswaste/
perchlorate”
ASRock Rack’s Website: www.ASRockRack.com
Contact Information
If you need to contact ASRock Rack or want to know more about ASRock Rack, you’re
welcome to visit ASRock Rack’s website at www.ASRockRack.com; or you may contact
your dealer for further information.
ASRock Rack Incorporation
6F., No.37, Sec. 2, Jhongyang S. Rd., Beitou District,
Taipei City 112, Taiwan (R.O.C.)
Contents
Chapter 1 Introduction
1
1.1 1
Package Contents
1.2 Specifications
2
1.3 Unique Features
6
1.4 7
Motherboard Layout
1.5 Onboard LED Indicators
10
1.6 I/O Panel
12
1.7 Block Diagram
14
Chapter 2 Installation
15
2.1 15
Screw Holes
2.2 Pre-installation Precautions
15
2.3 Installing the CPU
16
2.4 Installing the CPU Fan and Heatsink
19
2.5 Installation of Memory Modules (DIMM)
20
2.6 Jumper Setup
23
2.7 Onboard Headers and Connectors
26
2.8 Dr. Debug
32
2.9 Unit Identification purpose LED/Switch
33
2.10 Driver Installation Guide
33
2.11 Dual LAN and Teaming Operation Guide
34
2.12 M.2_SSD (NGFF) Module Installation Guide
35
Chapter 3 UEFI Setup Utility
37
3.1 37
Introduction
3.1.1 UEFI Menu Bar
37
3.1.2 Navigation Keys
38
3.2 Main Screen
39
3.3 Advanced Screen
40
3.3.1 ACPI Configuration
41
3.3.2 Configure Super IO Settings
42
3.3.3 Serial Port Console Redirection
43
3.3.4 CSM Parameters
46
3.3.5 USB Configuration
47
3.3.6 System Configuration
48
3.3.7 Hard Disk S.M.A.R.T Settings
49
3.3.8 3rd Storage Configuration
50
3.3.9 H/W Monitor
51
3.3.10 WHEA Configuration
53
3.3.11 Instant Flash
54
3.3.12 Secure Backup UEFI (A -> B)
54
3.4 IntelRCSetup
55
3.4.1 Processor Configuration
56
3.4.2 CPU Power Management Configuration
58
3.4.3 Memory Configuration
60
3.4.4 IIO Configuration
62
3.4.5 PCH Configuration
64
3.4.6 Server ME Configuration
66
3.5 67
Server Mgmt
3.5.1 System Event Log
68
3.5.2 BMC Network Configuration
69
3.6 Security
71
3.7 Boot Screen
72
3.8 Event Logs
74
3.9 Exit Screen
76
Chapter 4 Software Support
77
4.1 77
Install Operating System 4.2 Support CD Information
77
4.2.1 Running The Support CD 77
4.2.2 Drivers Menu
77
4.2.3 Utilities Menu
77
4.2.4 Contact Information
77
Chapter 5 Troubleshooting
78
5.1 78
Troubleshooting Procedures
5.2 Technical Support Procedures
80
5.3 Returning Merchandise for Service
80
Chapter 6: Net Framework Installation Guide
81
6.1 81
Installing .Net Framework 3.5.1 (For Server 2008 R2)
FH-C612NM
Chapter 1 Introduction
Thank you for purchasing ASRock Rack FH-C612NM motherboard, a reliable
motherboard produced under ASRock Rack’s consistently stringent quality control.
It delivers excellent performance with robust design conforming to ASRock Rack’s
commitment to quality and endurance.
In this manual, chapter 1 and 2 contains introduction of the motherboard and stepby-step guide to the hardware installation. Chapter 3 and 4 contains the configuration
guide to BIOS setup and information of the Support CD.
Because the motherboard specifications and the BIOS software might be updated, the content of this manual will be subject to change without notice. In case any modifications of
this manual occur, the updated version will be available on ASRock Rack website without
further notice. You may find the latest memory and CPU support lists on ASRock Rack
website as well. ASRock Rack’s Website: www.ASRockRack.com
If you require technical support related to this motherboard, please visit our website for
specific information about the model you are using.
http://www.asrockrack.com/support/
1.1 Package Contents
• ASRock Rack FH-C612NM Motherboard
(SSI EEB Form Factor: 12.0-in x 13.0-in, 30.5 cm x 33.0 cm)
•
•
•
•
4 x SATA3 Cables (50cm)
2 x SATA3 Cables (60cm)
Support CD
User Manual
Note: If an IO shield is needed, please contact our sales representatives for a 3D file (IO shield made by customer)
or to place an order.
English
If any items are missing or appear damaged, contact your authorized dealer.
1
1.2 Specifications
FH-C612NM
MB Physical Status
Form Factor
SSI EEB
Dimension
12'' x 13'' (30.5 cm x 33.0 cm)
Processor System
CPU
Socket
Chipset
System Memory
Capacity
Type
Voltage
DIMM Sizes
Expansion Slot
PCIe 3.0 x 16
NGFF
Intel® Xeon processor E5-2600/4600 v3 series
Dual Socket LGA 2011 R3
Intel® C612
16 DIMM slots
- Quad Channel memory technology
- Supports 2133/1866 LR/R/ECC NVDIMM
1.2V
RDIMM: 32GB, 16GB, 8GB, 4GB
LRDIMM: 64GB, 32GB
2 slots
1, M key PCIe x4(CPU1) and SATA NGFF SATA3(shared with
PCH SATA1)
PCIex8(CPU1) with NCSI
PCIex8(CPU2)
M.2, Mini PCIe from PCH
English
Mezzanine 1
Mezzanine 2
Mini PCIe
Storage
SATA
Intel C612: 10x SATA3, 2 pcs 4 port SFF-8087 CONN (8 ports),
Controller
2x SATA 7p (SATA1 shared with M.2), support RAID 0, 1, 5, 10
Ethernet
Interface
N/A
LAN
N/A
Management
BMC Controller ASPEED AST2400
IPMI Dedicated 1 x Realtek RTL8211E for dedicated management GLAN
GLAN
Features
Watch Dog
Graphics
Controller
ASPEED AST2400
VRAM
DDR3 2Gb
Rear Panel I/O
VGA Port
1 x D-Sub
USB 3.0 Port
2
2
FH-C612NM
- 1 (IPMI mg) Lan port (RJ45)
- LAN Ports with LED (ACT/LINK LED and SPEED LED)
Serial Port
1 (COM1)
UID
1
Internal Connector
Front Panel
1 (includes Power button, Reset button, Power LED, HDD
Header
activity LED)
Auxiliary Panel 1 (includes Locator /LED, LAN LED, System event LED, Case
Header
Open)
Front VGA
1
Header
TPM Header
1
IPMB Header
1
Buzzer
1
Fan Header
6x Front system Fans, 2x CPU Fans
ATX Power
1x (24-pin) + 2x (8-pin)
USB 3.0 Header 1 x 19-pin header for 2x USB 3.0 Ports (to front panel), ESD
and over-current protected
USB 2.0 Header 1 x 9pin header, ESD and over-current protected
Chassis
1 x 2pin header, connect to SIO and PCH (included in Aux_
Intrusion
panel)
System Event
1 x 2pin Header for front system event LED (included in
LED
Aux_panel)
ME Security
1 x 2 pin header (Flash Descriptor Security Override) (PCH)
Override
System
1 x 3pin header for System Configuration (PCH GPIO
Configuration
connected)
SPI Connector
2, support Dual BIOS
Type A USB 3.0 1
IPMB Header
1 (BMC)
SMBus
2, for BMC I2C bus
Connector
PMBus
1, for PSU
Connector
Onboard LED
Standby Power
1
LED
Port 80 LED
1
Fan Failed LED 8
System BIOS
BIOS Type
64Mb AMI UEFI Legal BIOS
BIOS Features
- Plug and Play (PnP)
- ACPI 2.0 Compliance Wake Up Events
- SMBIOS 2.8 Support
- ASRock Rack Instant Flash
English
LAN Port
3
Hardware Monitor
Temperature
- CPU Temperature Sensing
- SystemTemperature Sensing
- CPU VR1 Temperature Sensing
- CPU VR2 Temperature Sensing
- MB Inlet Temperature Sensing
- MB outlet Temperature Sensing
Fan
- CPU/Rear/Front Fan Tachometer
- CPU Quiet Fan (Allow CPU Fan Speed Auto-Adjust by CPU
Temperature)
- CPU/Rear/Front Fan Multi-Speed Control
Voltage
Voltage Monitoring: +12V, +5V, +3.3V, CPU Vcore, DRAM,
1.05V_PCH, +BAT, 3VSB, 5VSB
Support OS
OS
Microsoft® Windows®
- Server 2008 R2 SP1 (64 bit)
- Server 2012 (64 bit)
- Server 2012 R2 (64 bit)
Linux®
- CentOS 6.6 (32 / 64 bit) / 7. 0 (64 bit)
(only supports AHCI mode)
- SUSE Enterprise Linux Server 11 SP3 (32 / 64 bit) /
12 (64 bit)
- FreeBSD 10.1 (32 / 64 bit)
- Fedora Core 22 (64 bit)
- Ubuntu 14.04/14.10 (64 bit)
-RedHat Enterprise Linux Server 6.6 (32 / 64 bit) / 7.0 (64 bit)
Virtual:
- VMWare ESXi 5.5/ ESXi 6.0
* Please refer to our website for the latest OS support list.
Environment
Temperature
Operation temperature: 10°C ~ 35°C / Non operation
temperature: -40°C ~ 70°C
NOTE: Please refer to our website for the latest specifications.
English
4
FH-C612NM
This motherboard supports Wake from on Board LAN. To use this function, please make
sure that the “Wake on Magic Packet from power off state” is enabled in Device Manager
> Intel® Ethernet Connection > Power Management. And the “PCI Devices Power On” is
enabled in UEFI SETUP UTILITY > Advanced > ACPI Configuration. After that, onboard
LAN1&2 can wake up S5 under OS.
English
If you install Intel® LAN utility or Marvell SATA utility, this motherboard may fail Windows® Hardware Quality Lab (WHQL) certification tests. If you install the drivers only, it
will pass the WHQL tests.
5
1.3 Unique Features
ASRock Rack Instant Flash is a BIOS flash utility embedded in Flash ROM. This convenient BIOS update tool allows you to update system BIOS without entering operating systems first like MS-DOS or Windows®. With this utility, you can press the <F6>
key during the POST or the <F2> key to enter into the BIOS setup menu to access
ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your
USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a
few clicks without preparing an additional floppy diskette or other complicated flash
utility. Please be noted that the USB flash drive or hard drive must use FAT32/16/12
file system.
English
6
FH-C612NM
1.4 Motherboard Layout
3
1 2
56
4
7
8
9 10 11 12
13
33.02 cm (13 in)
IPMI_LAN
DDR4_A1 (64 bit, 288-pin module, Blue)
14
SSATA_0_3
SATA_2_5
DDR4_A2 (64 bit, 288-pin module, White)
SATA_1
SATA_0
FRNT_FAN5
USB 3.0
T: USB2
B: USB1
57
ATXPWR1
FRONT_VGA1
USB3_3_4
VGA1
1
SATA_M0
SATA_M1
DDR4_B2 (64 bit, 288-pin module, White)
PSU_SMB1
PMBUS_SEL_CLK1
1
PMBUS_SEL_DAT1
56
PMBUS_SEL_ALT1
COM1
1
Intel
C612
15
16
17
FRNT_FAN4
DDR4_B1 (64 bit, 288-pin module, Blue)
1
USB3_5
USB_1_2
1
PECI1
ATX12V1
18
SATA_SGPIO2
1
1
SATA_SGPIO1
1
FH-C612NM
1
Dr.
Debug
55
CPU1
UID1
19
CLRMOS1
CPU1_FAN1
54
FRNT_FAN3
20
DDR4_D2 (64 bit, 288-pin module, White)
53
DDR4_D1 (64 bit, 288-pin module, Blue)
52
21
DDR4_C2 (64 bit, 288-pin module, White)
51
BATTERY1
MEZZ1
22
DDR4_C1 (64 bit, 288-pin module, Blue)
PCIE7
(White)
PCIE6
(Blue)
DDR4_E1 (64 bit, 288-pin module, Blue)
BUZZER1
23
DDR4_E2 (64 bit, 288-pin module, White)
DDR4_F1 (64 bit, 288-pin module, Blue)
24
RoHS
NUT3
NUT2
M2_2
NUT4
NUT5
DDR4_F2 (64 bit, 288-pin module, White)
NUT1
50
FRNT_FAN2
25
FRNT_FAN1
26
FRNT_FAN6
27
CPU2_FAN1
28
29
Super
I/O
BMC
CPU2
BIOS
ROM
A
30
BIOS
ROM
B
ATX12V2
DDR4_H2 (64 bit, 288-pin module , White )
MEZZ2
CHASSIS_ID1
BIOS_SEL1
BMC_SMB2 BMC_SMB1
1
48
11
47
CHASSIS_ID2
CHASSIS_ID3
46
31
DDR4_H1 (64 bit, 288-pin module , Blue )
NMI_BTN1
ME_RECOVERY1
J100
TR 1
IPMB1
PANEL1
AUX_PANEL1
1
1
1
1
1
1
1
1
45 44 42 40 38
43 41 39
PLED PWRBTN
TPM1
1
1
32
1
1
HDLED RESET
37
DDR4_G2 (64 bit, 288-pin module , White )
SPEAKER
36
35
DDR4_G1 (64 bit, 288-pin module, Blue)
34
English
49
7
No.
English
8
Description
1
SATA SGPIO Connector (SATA_SGPIO2)
2
LAN LED Connector (LED_LAN34)PSU SMBus (PSU_SMB1)
3
USB 2.0 Header (USB_1_2)
4
ATX Power Connector (ATXPWR1)
5
Vertical Type A USB 3.0 (USB3_5)
6
USB 3.0 Header (USB3_3_4)
7
Mini-SAS Connector (SATA_2_5)
8
Mini-SAS Connector (SSATA_0_3)
9
SATA3 Connector (SATA_0)
10
SATA3 Connector (SATA_M0)
11
SATA3 Connector (SATA_1)
12
SATA3 Connector (SATA_M1)
13
CPU PECI Mode Jumper (PECI1)
14
2 x 288-pin DDR4 DIMM Slots (DDR4_A1, DDR4_B1, Blue)
15
Front Fan Connector (FRNT_FAN5)
16
2 x 288-pin DDR4 DIMM Slots (DDR4_A2, DDR4_B2, White)
17
Front Fan Connector (FRNT_FAN4)
18
ATX 12V Power Connector (ATX12V1)
19
LGA 2011 CPU Socket R3 (Narrow ILM) (CPU1)
20
CPU1 Fan Connector (CPU1_FAN1)
21
Front Fan Connector (FRNT_FAN3)
22
2 x 288-pin DDR4 DIMM Slots (DDR4_C2, DDR4_D2, White)
23
2 x 288-pin DDR4 DIMM Slots (DDR4_C1, DDR4_D1, Blue)
24
2 x 288-pin DDR4 DIMM Slots (DDR4_E1, DDR4_F1, Blue)
25
2 x 288-pin DDR4 DIMM Slots (DDR4_E2, DDR4_F2, White)
26
Front Fan Connector (FRNT_FAN2)
27
Front Fan Connector (FRNT_FAN1)
28
Front Fan Connector (FRNT_FAN6)
29
CPU2 Fan Connector (CPU2_FAN1)
30
LGA 2011 CPU Socket R3 (Narrow ILM) (CPU2)
31
ATX 12V Power Connector (ATX12V2)
32
2 x 288-pin DDR4 DIMM Slots (DDR4_H2, DDR4_G2, White)
33
2 x 288-pin DDR4 DIMM Slots (DDR4_H1, DDR4_G1, Blue)
FH-C612NM
No.
Description
34
System Panel Header (PANEL1)
35
Speaker Header (SPEAKER1)
36
Auxiliary Panel Header (AUX_PANEL1)
37
TPM Header (TPM1)
38
Thermal Sensor Header (TR1)
39
Descriptor Security Override Jumper (J100)
40
ME Recovery Jumper (ME_RECOVERY1)
41
Non Maskable Interrupt Button (NMI_BTN1)
42
Chassis ID2 Jumper (CHASSIS_ID2)
43
Chassis ID3 Jumper (CHASSIS_ID3)
44
Chassis ID1 Jumper (CHASSIS_ID1)
45
BIOS Selection Jumper (BIOS_SEL1)
46
Intelligent Platform Management Bus header (IPMB1)
47
BMC SMBus Header 1 (BMC_SMB1)
48
BMC SMBus Header 2 (BMC_SMB2)
49
Mezzanine Slot 2 (MEZZ2)
50
M.2 Slot (M2_2)
51
Mezzanine Slot 1 (MEZZ1)
52
SATA SGPIO Connector 1 (SATA_SGPIO1)
53
PMBUS Mode Jumper (PMBUS_SEL_ALT1)
54
Clear CMOS Pad (CLRMOS1)
55
PMBUS Mode Jumper (PMBUS_SEL_DAT1)
56
PMBUS Mode Jumper (PMBUS_SEL_CLK1)
English
*For DIMM installation and configuration instructions, please see p.28 (Installation of Memory Modules
(DIMM)) for more details.
9
1.5 Onboard LED Indicators
IPMI_LAN
DDR4_A1 (64 bit, 288-pin module, Blue)
1
SSATA_0_3
DDR4_A2 (64 bit, 288-pin module, White)
SATA_1
SATA_0
SATA_2_5
FRNT_FAN5
USB 3.0
T: USB2
B: USB1
ATXPWR1
FRONT_VGA1
USB3_3_4
VGA1
1
SATA_M0
SATA_M1
DDR4_B2 (64 bit, 288-pin module, White)
PSU_SMB1
PMBUS_SEL_CLK1
1
PMBUS_SEL_DAT1
PMBUS_SEL_ALT1
COM1
1
FRNT_FAN4
DDR4_B1 (64 bit, 288-pin module, Blue)
1
USB3_5
USB_1_2
Intel
C612
2
1
PECI1
ATX12V1
SATA_SGPIO2
1
1
SATA_SGPIO1
1
FH-C612NM
1
Dr.
Debug
3
CPU1
UID1
CLRMOS1
CPU1_FAN1
FRNT_FAN3
DDR4_D2 (64 bit, 288-pin module, White)
4
DDR4_D1 (64 bit, 288-pin module, Blue)
DDR4_C2 (64 bit, 288-pin module, White)
BATTERY1
MEZZ1
DDR4_C1 (64 bit, 288-pin module, Blue)
PCIE7
(White)
PCIE6
(Blue)
DDR4_E1 (64 bit, 288-pin module, Blue)
BUZZER1
DDR4_E2 (64 bit, 288-pin module, White)
DDR4_F1 (64 bit, 288-pin module, Blue)
RoHS
NUT3
NUT2
DDR4_F2 (64 bit, 288-pin module, White)
5
M2_2
NUT4
NUT5
NUT1
FRNT_FAN2
6
FRNT_FAN1
FRNT_FAN6
7
CPU2_FAN1
8
Super
I/O
BMC
12
CPU2
BIOS
ROM
A
BIOS
ROM
B
ATX12V2
11
10
DDR4_H2 (64 bit, 288-pin module , White )
MEZZ2
CHASSIS_ID1
BIOS_SEL1
BMC_SMB2 BMC_SMB1
1
11
CHASSIS_ID2
CHASSIS_ID3
DDR4_H1 (64 bit, 288-pin module , Blue )
NMI_BTN1
ME_RECOVERY1
J100
TR 1
IPMB1
1
1
1
1
1
1
1
1
PLED PWRBTN
DDR4_G2 (64 bit, 288-pin module , White )
SPEAKER
1
1
1
HDLED RESET
9
English
10
PANEL1
AUX_PANEL1
TPM1
1
DDR4_G1 (64 bit, 288-pin module, Blue)
FH-C612NM
Item
Status
Description
1
FAN_LED5
Amber
FRNT_FAN5 failed
2
FAN_LED4
Amber
FRNT_FAN4 failed
3
FAN_LED7
Amber
CPU1_FAN1 failed
4
FAN_LED3
Amber
FRNT_FAN3 failed
5
FAN_LED2
Amber
FRNT_FAN2 failed
6
FAN_LED1
Amber
FRNT_FAN1 failed
7
FAN_LED6
Amber
FRNT_FAN6 failed
8
FAN_LED8
Amber
CPU2_FAN1 failed
9
SB_PWR1
Green
STB PWR ready
10
BIOS_B_LED
Amber
BU1_B is in operation
11
BIOS_A_LED
Amber
BU1_A is in operation
12
BMC_LED1
Green
BMC heartbeat LED
English
No.
11
1.6 I/O Panel
2
3
1
5
4
No. Description
No. Description
1
USB 3.0 Ports (USB3_1_2)
4
Serial Port (COM1)
2
LAN RJ-45 Port (IPMI_LAN1)*
5
UID Switch (UID)
3
VGA Port (VGA1)
LAN Port LED Indications
*There are two LED next to the LAN port. Please refer to the table below for the LAN port
LED indications.
ACT/LINK LED
SPEED LED
LAN Port
Dedicated IPMI LAN Port LED Indications
English
12
Activity / Link LED
Speed LED
Status
Description
Status
Description
Off
No Link
Off
Blinking Yellow
On
Data Activity
Link
Yellow
Green
10M bps connection or no
link
100M bps connection
1G bps connection
FH-C612NM
**There are two LEDs on each LAN port. Please refer to the table below for the LAN port
LED indications.
SPEED LED
ACT/LINK LED
LAN Port
LAN Port (LAN1, LAN2) LED Indications
Activity / Link LED
Status
Description
Status
Description
Off
10Mbps connection or
no link
100Mbps connection
1Gbps connection
Off
No link
Blinking Green
On
Data Activity
Link
Yellow
Green
English
Speed LED
13
1.7 Block Diagram
MNG RJ45
RGMII
RGB
DDR3
2Gb
DDR4 1866/2133
Quad-Channel Memory
DDR4 1866/2133
DDR4 1866/2133
0$ 59 ( //
DDR4 1866/2133
SATA 3
CH A
8 Slots
CH B
CH C
CH D
PCI-E3 x2
PCI-E 3 x16
PCI-E 3 x8
CH A
CH C
CH B
Haswell - EP
Intel Processor
CH D
PCI-E 3 x16
LGA-2011 R3 Socket
CPU2 145W
PCI-E 3 x4
Internal Header
USB 2.0 x2
SATA_0_5
SSATA_0_3
USB 2.0
Rear USB 3.0 x2
Internal Type A
USB 3.0 x1
Internal Header
USB 3.0 x2
USB 3.0
SATA 3
QPI
QPI
FH -C612NM
Haswell - EP
Intel Processor
LGA-2011 R3 Socket
CPU1 145W
Wellsburg PCH
INTEL
DMI 2
TPM
Header
SIO
NCT6776D
LPC
PCI-E2 x1
6 6 ,
3 &,( 6 ORW 0H] ] DQLQH
3 &,( [ % 0&
$ 6 7
NCSI
VGA Port
Serial Port
uBoot
SPI FLASH
SYSTEM BIOS
(TBD)
SPI FLASH
SYSTEM BIOS
ME
6 6 ,
3 &,( 6 ORW DDR4 1866/2133
DDR4 1866/2133
DDR4 1866/2133
DDR4 1866/2133
Quad-Channel Memory
0 6 ORW
Switch with SATA_1
8 Slots
English
14
SPI
SPI
SPI
FH-C612NM
Chapter 2 Installation
This is a SSI EEB form factor (12” x 13”, 30.5 cm x 33.0 cm) motherboard. Before you install
the motherboard, study the configuration of your chassis to ensure that the motherboard
fits into it.
FH-C612NM is a dual socket motherboard that supports Intel® Xeon E5-2600/4600 v3
series processors. Please install a primary processor (BootStrap Processor) into “CPU1”
socket and then install a non-Primary Processor (Application Processors) into “CPU2”
socket. *For a single CPU, please install it into “CPU1” socket (framed by a square).
Make sure to unplug the power cord before installing or removing the motherboard. Failure
to do so may cause physical injuries to you and damages to motherboard components.
2.1 Screw Holes
Place screws into the holes indicated by circles to secure the motherboard to the chassis.
2.2 Pre-installation Precautions
Take note of the following precautions before you install motherboard components or
change any motherboard settings.
1. Unplug the power cord from the wall socket before touching any components.
2. To avoid damaging the motherboard’s components due to static electricity, NEVER
place your motherboard directly on the carpet or the like. Also remember to use a
grounded wrist strap or touch a safety grounded object before you handle the components.
3. Hold components by the edges and do not touch the ICs.
4. Whenever you uninstall any component, place it on a grounded anti-static pad or in
the bag that comes with the component.
5. When placing screws into the screw holes to secure the motherboard to the chassis,
please do not over-tighten the screws! Doing so may damage the motherboard.
English
Do not over-tighten the screws! Doing so may damage the motherboard.
Before you install or remove any component, ensure that the power is switched off or the
power cord is detached from the power supply. Failure to do so may cause severe damage to
the motherboard, peripherals, and/or components.
15
2.3 Installing the CPU
1. Before you insert the 2011-3-Pin CPU into the socket, please check if the PnP cap is on the
socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not
force to insert the CPU into the socket if above situation is found. Otherwise, the CPU
will be seriously damaged.
2. Unplug all power cables before installing the CPU.
CAUTION:
Please note that C612 platform is only compatible with the LGA 2011-3 socket, which is
incompatible with the LGA 2011 socket.
Socket Type: Narrow ILM Socket
1
A
B
A
2
B
English
16
FH-C612NM
3
A
B
4
English
5
17
6
A
B
7
A
B
8
English
The cover must be placed if returning the motherboard for after service.
18
FH-C612NM
2.4 Installing the CPU Fan and Heatsink
Before you installed the heatsink, you need to spray thermal interface material between the
CPU and the heatsink to improve heat dissipation.
1
CP
U_
FA
N
English
2
19
2.5 Installation of Memory Modules (DIMM)
This motherboard provides sixteen 288-pin DDR4 (Double Data Rate 4) DIMM slots in
two groups, and supports Dual Channel Memory Technology.
Capacity
CPU1
CPU2
256GB /
512GB
DDR4_A1, B1, C1, D1 (Blue)
DDR4_E1, F1, G1, H1 (Blue)
DDR4_A2, B2, C2, D2 (White)
DDR4_E2, F2, G2, H2 (White)
1. It is not allowed to install a DDR, DDR2 or DDR3 memory module into a DDR4 slot;
otherwise, this motherboard and DIMM may be damaged.
2. For dual channel configuration, you always need to install identical (the same brand,
speed, size and chip-type) DDR4 DIMM pairs.
3. It is unable to activate Dual Channel Memory Technology with only one or three memory
module installed.
4. Some DDR4 1GB double-sided DIMMs with 16 chips may not work on this motherboard.
It is not recommended to install them on this motherboard.
English
20
DDR4_A2
DDR4-_A1
DDR4_B1
DDR4_B2
DDR4_D2
DDR4_D1
DDR4_C2
DDR4_C1
DDR4_E1
DDR4_E2
DDR4_F1
CPU1
DDR4_F2
DDR4_H2
DDR4_H1
DDR4_G2
DDR4_G1
CPU2
FH-C612NM
1
2
English
3
The DIMM only fits in one correct orientation. It will cause permanent damage to the
motherboard and the DIMM if you force the DIMM into the slot at incorrect orientation.
21
Recommended Memory Configurations
A single memory module should be installed in the BLUE socket.
If you install only one CPU (CPU1) on the motherboard, make sure to install
DIMMs into DDR4_A, DDR4_B, DDR4_C, or DDR4_D slot(s).
Memory can speed up to 2133 MHz for 1 DIMM per channel. For two DIMMs per channel,
memory speed should be 1866MHz.
1 CPU Configuration
CPU1
A1
A2
B1
1 DIMM
#
2 DIMMS
#
#
4 DIMMS
#
#
8 DIMMS
#
#
#
B2
C1
C2
#
#
D1
D2
#
#
#
#
#
C1
C2
D1
D2
2 CPU Configuration
CPU1
A1
A2
B1
1 DIMM
#
2 DIMMS
#
4 DIMMS
#
#
8 DIMMS
#
#
16 DIMMS
#
#
#
E1
E2
F1
B2
#
#
#
#
#
#
#
G1
G2
H1
H2
CPU2
F2
1 DIMM
English
22
2 DIMMS
#
4 DIMMS
#
#
8 DIMMS
#
#
16 DIMMS
#
#
#
#
#
#
#
#
#
#
FH-C612NM
2.6 Jumper Setup
The illustration shows how jumpers are setup. When the jumper cap is placed on
the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper
is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short”
when a jumper cap is placed on these 2 pins.
Normal Mode (Default)
PMBUS Mode Jumper
(3-pin PMBUS_SEL_CLK1)
(see p.7, No. 56)
PMBus connected to BMC
(3-pin PMBUS_SEL_DAT1) (Default)
(see p.7, No. 55)
(3-pin PMBUS_SEL_ALT1)
(see p.7, No. 53)
Descriptor Security Override Jumper
(3-pin J100)
Descriptor Security Over(see p.7, No. 39)
ride
CPU PECI Mode Jumper
(3-pin PECI1)
(see p.7, No. 13)
CPU PECI connected to
PCH
ME Recovery Mode
PMBus connected to PCH
No Override (Default)
CPU PECI connected to
BMC (Default)
English
ME Recovery Jumper
(3-pin ME_RECOVERY1)
(see p.7, No. 40)
23
Chassis ID1 Jumper
(3-pin CHASSIS_ID1)
(see p.7, No. 44)
Chassis ID2 Jumper
(3-pin CHASSIS_ID2)
(see p.7, No. 42)
Chassis ID3 Jumper
(3-pin CHASSIS_ID3)
(see p.7, No. 43)
Chassis ID1 Jumper
(3-pin CHASSIS_ID1)
(see p.7, No. 44)
Chassis ID2 Jumper
(3-pin CHASSIS_ID2)
(see p.7, No. 42)
Chassis ID3 Jumper
(3-pin CHASSIS_ID3)
(see p.7, No. 43)
Chassis ID1 Jumper
(3-pin CHASSIS_ID1)
(see p.7, No. 44)
Chassis ID2 Jumper
(3-pin CHASSIS_ID2)
(see p.7, No. 42)
Chassis ID3 Jumper
(3-pin CHASSIS_ID3)
(see p.7, No. 43)
English
Chassis ID1 Jumper
(3-pin CHASSIS_ID1)
(see p.7, No. 44)
Chassis ID2 Jumper
(3-pin CHASSIS_ID2)
(see p.7, No. 42)
Chassis ID3 Jumper
(3-pin CHASSIS_ID3)
(see p.7, No. 43)
24
Board Level SKU
For 1U4 system
For 2U8 system
For 1U8 system (Default)
For 2U12 system
Reserved for system level
use
Reserved for system level
use
Reserved for system level
use
FH-C612NM
BIOS Selection Jumper
(3-pin BIOS_SEL1)
(see p.7, No. 45)
BIOS 1 (BU1_A) (default)
BIOS 2 (BU1_B)
English
This motherboard has two BIOS onboard, a main BIOS (BU1_A) and a backup BIOS (BU1_B),
which enhances protection for the safety and stability of your system. Normally, the system works
on the main BIOS. However, if the main BIOS is corrupted or damaged, please use a jumper cap to
short pin2 and pin3, then the backup BIOS will take over on the next system boot. After that, then
use “Secure Backup UEFI“ in BIOS setup utility to copy the BIOS file to the main BIOS to ensure
normal system operation. For the sake of system safety, users cannot update the backup BIOS
manually. Users may refer to the BIOS LED (BIOS_A_LED or BIOS_B_LED) to identify which
BIOS is activated currently.
25
2.7 Onboard Headers and Connectors
Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these
headers and connectors. Placing jumper caps over the headers and connectors will cause
permanent damage to the motherboard.
System Panel Header
(9-pin PANEL1)
(see p.7, No. 34)
PLED+
PLEDPWRBTN#
GND
1
GND
RESET#
GND
HDLEDHDLED+
C on nec t t he power sw itch,
reset switch and system status
indicator on the chassis to this
header according to the pin
assignments. Particularly note
the positive and negative pins
before connecting the cables.
PWRBTN (Power Switch):
Connect to the power switch on the chassis front panel. You may configure the way to turn
off your system using the power switch.
RESET (Reset Switch):
Connect to the reset switch on the chassis front panel. Press the reset switch to restart the
computer if the computer freezes and fails to perform a normal restart.
PLED (System Power LED):
Connect to the power status indicator on the chassis front panel. The LED is on when the
system is operating. The LED is off when the system is in S4 sleep state or powered off (S5).
HDLED (Hard Drive Activity LED):
Connect to the hard drive activity LED on the chassis front panel. The LED is on when the
hard drive is reading or writing data.
The front panel design may differ by chassis. A front panel module mainly consists of power
switch, reset switch, power LED, hard drive activity LED, speaker and etc. When connecting your chassis front panel module to this header, make sure the wire assignments and the
pin assignments are matched correctly.
English
26
FH-C612NM
LED_PWR
System Fault LEDSystem Fault LED+
LAN1_LINK
LED_PWR
LOCATORBTN#
GND
+3VSB
LOCATORLED1-
GND
SMB_DATA
B
LOCATORLED1+
SMB_Alert
SMB_CLK
A
LAN2_LINK
Auxiliary Panel Header
(18-pin AUX PANEL_1)
(see p.7, No. 36)
GND
CASEOPEN
+5VSB
1
C
D
This header supports multiple
functions on the front panel,
including the front panel SMB,
internet status indicator and
chassis intrusion pin.
E
A. Front panel SMBus connecting pin (6-1 pin FPSMB)
This header allows you to connect SMBus (System Management Bus) equipment. It can
be used for communication between peripheral equipment in the system, which has slower
transmission rates, and power management equipment.
B. Internet status indicator (2-pin LAN1_LED, LAN2_LED)
These two 2-pin headers allow you to use the Gigabit internet indicator cable to connect
to the LAN status indicator. When this indicator flickers, it means that the internet is properly connected.
C. Chassis intrusion pin (2-pin CHASSIS)
This header is provided for host computer chassis with chassis intrusion detection designs.
In addition, it must also work with external detection equipment, such as a chassis intrusion detection sensor or a microswitch. When this function is activated, if any chassis
component movement occurs, the sensor will immediately detect it and send a signal to this
header, and the system will then record this chassis intrusion event. The default setting is
set to the CASEOPEN and GND pin; this function is off.
D. Locator LED (4-pin LOCATOR)
This header is for the locator switch and LED on the front panel.
E. System Fault LED (2-pin LOCATOR)
This header is for the Fault LED on the system.
SATA_0
SATA_1
SATA_M0
SATA_M1
These four SATA3 connectors
support SATA data cables for
internal storage devices with
up to 6.0 Gb/s data transfer
rate.
English
Serial ATA3 Connectors
(SATA_0)
(see p.7, No. 9)
(SATA_1)
(see p.7, No. 11)
(SATA_M0)
(see p.7, No. 10)
(SATA_M1)
(see p.7, No. 12)
27
mini SAS Connector
(SATA_2_5)
(see p.7, No. 7)
(SSATA_0_3)
(see p.7, No. 8)
This connector supports
MiniSAS-to-SATA or
MiniSAS-to-MiniSAS
data cables for internal
storage devices with up
to 6.0 Gb/s data transfer
rate. Each connector is
used to connect to four
HDDs.
USB_PWR
P-7
P+7
GND
DUMMY
USB 2.0 Header
(9-pin USB_1_2)
(see p.7, No. 3)
1
GND
P+6
P-6
USB_PWR
There is one USB 2.0 header on
this motherboard. Each USB
2.0 header can suppor t t wo
ports.
USB 3.0 Connector
(USB3_5)
(see p.7, No. 5)
USB 3.0 Header
(19-pin USB3_3_4)
(see p.7, No. 6)
IntA_PA_D+
IntA_PA_DGND
IntA_PA_SSTX+
IntA_PA_SSTXGND
IntA_PA_SSRX+
IntA_PA_SSRXVbus
Besides two default USB 3.0
ports on the I/O panel, there
is one USB 3.0 header on this
mot herboard. This USB 3.0
header can support two USB
3.0 ports.
1
Vbus
IntA_PB_SSRXIntA_PB_SSRX+
GND
IntA_PB_SSTXIntA_PBA_SSTX+
GND
IntA_PB_DIntA_PB_D+
Dummy
English
Chassis Speaker Header
(4-pin SPEAKER1)
(see p.7, No. 35)
28
DUMMY SPEAKER
1
+5V
DUMMY
Please connect the chassis
speaker to this header.
FH-C612NM
4
3
2
Please connect fan cables to the
fan connectors and match the
black wire to the ground pin.
All fans support Fan Control.
1
GND
FAN_VOLTAGE
FAN_SPEED
FAN_SPEED_CONTROL
GND
1
+12V
2
FAN_SPEED
3
FAN_SPEED_CONTROL
4
FAN_SPEED_CONTROL
4
FAN_SPEED
3
FAN_VOLTAGE
2
1
GND
CPU Fan Connectors
(4-pin CPU1_FAN1)
(see p.7, No. 20)
(4-pin CPU2_FAN1)
(see p.7, No. 29)
GND
FAN_VOLTAGE
CHA_FAN_SPEED
FAN_SPEED_CONTROL
4
3
2
1
*For more details, please refer to the
Cooler QVL list on the ASRock Rack
website.
13
+12V2
1
4
5
8
GND
3V
12V
12V
5V
1
This motherboard provides a
24-pin ATX power connector.
To use a 20-pin ATX power
supply, please plug it along Pin
1 and Pin 13.
This motherboard provides
two 8-pin ATX 12V power
connectors.
GND
8
5
4
1
+12V2
3V
12
ATX 12V Power
Connectors
(8-pin ATX12V1)
(see p.7, No. 18)
(8-pin ATX12V2)
(see p.7, No. 31)
GND
5V
5V
5V
N/A
GND
5VSB
GND
GND
PWROK_PS
GND
5V
PSON#
GND
GND
-12V
GND
24
3V
3V
GND
FAN_VOLTAGE
CPU_FAN_SPEED
FA N_SPEED_CONTROL
ATX Power Connector
(24-pin ATXPWR1)
(see p.7, No. 4)
This motherboard provides
t wo 4 -P i n CPU f a n (Q u ie t
Fan) connectors. If you plan
to connect a 3-Pin CPU fan,
please connect it to Pin 1-3.
English
Front Fan Connectors
(4-pin FRNT_FAN1)
(see p.7, No. 27)
(4-pin FRNT_FAN2)
(see p.7, No. 26)
(4-pin FRNT_FAN3)
(see p.7, No. 21)
(4-pin FRNT_FAN4)
(see p.7, No. 17)
(4-pin FRNT_FAN5)
(see p.7, No. 15)
(4-pin FRNT_FAN6)
(see p.7, No. 28)
29
SERIRQ#
F_CLKRUN#
S_PWRDWN#
GND
LAD2_L
LFRAME#_L
TPM_RST#
LAD1_L
SMB_DATA_MAIN
GND
SMB_CLK_MAIN
TPM Header
(17-pin TPM1)
(see p.7, No. 37)
1
+3VSB
30
GND
English
Baseboard Management
Controller SMBus Headers
(5-pin BMC_SMB1)
(see p.7, No. 47)
(5-pin BMC_SMB2)
(see p.7, No. 48)
LAD0_L
Intelligent Platform
Management Bus header
(4-pin IPMB1)
(see p.7, No. 46)
+3V
PSU SMBus
(PSU_SMB1)
(see p.7, No. 2)
LAD3_L
CK_33M_TPM
Serial General Purpose
Input/Output Headers
(7-pin SATA_SGPIO1)
(see p.7, No. 52)
(7-pin SATA_SGPIO2)
(see p.7, No. 1)
SCLOCK
SLOAD
GND
1
This connector supports
Trusted Platform Module
(TPM) system, which can
securely store keys, digital
certificates, passwords, and
data. A TPM system also helps
enhance network security,
protects digital identities, and
ensures platform integrity.
These headers support Serial
Li n k i nter face for onboa rd
SATA connections.
SDATAOUT
GND
GND
SMBDATA
1
SMBCLK
+3VSB
ALERT
IPMB_SDA
IPMB_SCL
GND
No Connect
BMC_SMBDATA
GND
BMC_SMBCLK
Power
BMC_SMB_PRESENT_1_N
PSU SMBus monitors the
status of the power supply, fan
and system temperature.
This 4-pin connector is used
to provide a cabled base-board
or front panel connection for
value added features and 3rdparty add-in cards, such as
Emergency Management cards,
that provide management
features using the IPMB.
These headers are used for the
SM BUS devices.
FH-C612NM
Thermal Sensor Header
(3-pin TR1)
(see p.7, No. 38)
Front VGA Header
(15-pin FRONT_VGA1)
(see p.7, No. 57)
TR1
TR1
1
GND
DDC_CLK
V_SYNC
H_SYNC
DDC_DATA
GND
+5V
GND
GND
Please connect the thermal
sensor cable to either pin 1-2
or pin 2-3 and the other end to
the device which you wish to
monitor its temperature.
Please connect either end
of VGA_2X8 cable to VGA
header.
GN D
GND
Blue
Green
Red
1
CLRMOS1 allows you to clear
the data in CMOS. To clear
CMOS, take out the CMOS
battery and short the Clear
CMOS Pad.
English
Clear CMOS Pad
(CLRMOS1)
(See p.7, No. 54)
31
2.8 Dr. Debug
Dr. Debug is used to provide code information, which makes troubleshooting even
easier. Please see the diagrams below for reading the Dr. Debug codes.
Code
Description
00
Please check if the CPU is installed correctly and then clear CMOS.
0d
Problem related to memory, VGA card or other devices. Please clear
CMOS, re-install the memory and VGA card, and remove other USB, PCI
devices.
01 - 54
(except 0d),
5A- 60
55
Problem related to memory. Please re-install the CPU and memory then
clear CMOS. If the problem still exists, please install only one memory
module or try using other memory modules.
The Memory could not be detected. Please re-install the memory and CPU.
If the problem still exists, please install only one memory module or try
using other memory modules.
61 - 91
Chipset initialization error. Please press reset or clear CMOS.
92 - 99
Problem related to PCI-E devices. Please re-install PCI-E devices or try
installing them in other slots. If the problem still exists, please remove all
PCI-E devices or try using another VGA card.
A0 - A7
Problem related to IDE or SATA devices. Please re-install IDE and SATA
devices. If the problem still exists, please clear CMOS and try removing all
SATA devices.
b0
Problem related to memory. Please re-install the CPU and memory. If the
problem still exists, please install only one memory module or try using
other memory modules.
b4
Problem related to USB devices. Please try removing all USB devices.
b7
Problem related to memory. Please re-install the CPU and memory then
clear CMOS. If the problem still exists, please install only one memory
module or try using other memory modules.
The VGA could not be recognized. Please clear CMOS and try re-installing
d6
English
32
the VGA card. If the problem still exists, please try installing the VGA card
in other slots or use other VGA cards.
d7
The Keyboard and mouse could not be recognized. Please try re-installing
the keyboard and mouse.
d8
Invalid Password.
FF
Please check if the CPU is installed correctly and then clear CMOS.
FH-C612NM
2.9 Unit Identification purpose LED/Switch
With the UID button, You are able to locate the server you’re working on from behind
a rack of servers.
Unit Identification
purpose LED/Switch
(UID)
When the UID button on the
front or rear panel is pressed,
the front/rear UID blue LED
indicator will be truned on.
Press the UID button again to
turn off the indicator.
2.10 Driver Installation Guide
English
To install the drivers to your system, please insert the support CD to your optical
drive first. Then, the drivers compatible to your system can be auto-detected and listed
on the support CD driver page. Please follow the order from top to bottom to install
those required drivers. Therefore, the drivers you install can work properly.
33
2.11 Dual LAN and Teaming Operation Guide
Dual LAN with Teaming enabled on this motherboard allows two single
connections to act as one single connection for twice the transmission bandwidth,
making data transmission more effective and improving the quality of transmission
of distant images. Fault tolerance on the dual LAN network prevents network
downtime by transferring the workload from a failed port to a working port.
The speed of transmission is subject to the actual network environment or status even with
Teaming enabled.
Before setting up Teaming, please make sure whether your Switch (or Router)
supports Teaming (IEEE 802.3ad Link Aggregation). You can specify a preferred
adapter in Intel PROSet. Under normal conditions, the Primary adapter handles all
non-TCP/IP traffic. The Secondary adapter will receive fallback traffic if the primary
fails. If the Preferred Primary adapter fails, but is later restored to an active status,
control is automatically switched back to the Preferred Primary adapter.
Step 1
From Device Manager, open the properties of a team.
Step 2
Click the Settings tab.
Step 3
Click the Modify Team button.
Step 4
Select the adapter you want to be the primary adapter and click the Set Primary
button.
If you do not specify a preferred primary adapter, the software will choose an
adapter of the highest capability (model and speed) to act as the default primary. If
a failover occurs, another adapter becomes the primary. The adapter will, however,
rejoin the team as a non-primary.
English
34
FH-C612NM
2.12 M.2_SSD (NGFF) Module Installation Guide
The M.2, also known as the Next Generation Form Factor (NGFF), is a small size and
versatile card edge connector that aims to replace mPCIe and mSATA. The M.2_SSD
(NGFF) Socket 3 can accommodate either a M.2 SATA3 6.0 Gb/s module or a M.2 PCI
Express module up to Gen3 x4 (32 Gb/s).
Installing the M.2_SSD (NGFF) Module
Step 1
Prepare a M.2_SSD (NGFF) module
and the screw.
Step 2
5
4
Depending on the PCB type and
length of your M.2_SSD (NGFF)
module, find the corresponding nut
location to be used.
3
2
1
D
No.
Nut Location
C
B
A
1
2
3
4
5
A
B
C
D
E
PCB Length
3cm
4.2cm
6cm
8cm
11cm
Module Type
Type2230
Type 2242
Type2260
Type 2280
Type 22110
English
E
35
Step 3
E
D
C
A
B
Move the standoff based on the
module type and length.
The standoff is placed at the nut
location D by default. Skip Step 3
and 4 and go straight to Step 5 if you
are going to use the default nut.
Otherwise, release the standoff by
hand.
Step 4
E
D
C
A
B
Peel off the yellow protective film on
the nut to be used. Hand tighten the
standoff into the desired nut location
on the motherboard.
Step 5
C
E
D
B
C
Align and gently insert the M.2
(NGFF) SSD module into the M.2
slot. Please be aware that the M.2
(NGFF) SSD module only fits in one
orientation.
A
B
A
Step 6
E
D
NUT2
NUT1
Tighten the screw with a screwdriver
to secure the module into place.
Please do not overtighten the screw
as this might damage the module.
English
For the latest updates of M.2_SSD (NFGG) module support list, please visit our website for
details: http://www.asrockrack.com
36
FH-C612NM
Chapter 3 UEFI Setup Utility
3.1 Introduction
Th is section explains how to use the UEFI SETUP UTILITY to configure your system. The
UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI
SETUP UTILITY when you start up the computer. Please press <F2> or <Del> during the
Power-On-Self-Test (POST) to enter the UEFI SETUP UTILITY; otherwise, POST will
continue with its test routines.
If you wish to enter the UEFI SETUP UTILITY after POST, restart the system by pressing
<Ctrl> + <Alt> + <Delete>, or by pressing the reset button on the system chassis. You may
also restart by turning the system off and then back on.
Because the UEFI software is constantly being updated, the following UEFI setup screens
and descriptions are for reference purpose only, and they may not exactly match what you
see on your screen.
3.1.1 UEFI Menu Bar
The top of the screen has a menu bar with the following selections:
Item
Description
Main
To set up the system time/date information
Advanced
To set up the advanced UEFI features
IntelRCSetup
For Intel CPU and chipset settings
Server Mgmt
To manage the server
Security
To set up the security features
Boot
To set up the default system device to locate and load the
Operating System
Event Logs
For event log configuration
Exit
To exit the current screen or the UEFI SETUP UTILITY
English
Use < > key or < > key to choose among the selections on the menu bar, and
then press <Enter> to get into the sub screen. You can also use the mouse to click
your required item.
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3.1.2 Navigation Keys
Please check the following table for the function description of each navigation key.
Navigation Key(s)
English
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Function Description
/
Moves cursor left or right to select Screens
/
Moves cursor up or down to select items
+ / -
To change option for the selected items
<Tab>
Switch to next function
<Enter>
To bring up the selected screen
<PGUP>
Go to the previous page
<PGDN>
Go to the next page
<HOME>
Go to the top of the screen
<END>
Go to the bottom of the screen
<F1>
To display the General Help Screen
<F7>
Discard changes and exit the UEFI SETUP UTILITY
<F9>
Load optimal default values for all the settings
<F10>
Save changes and exit the UEFI SETUP UTILITY
<F12>
Print screen
<ESC>
Jump to the Exit Screen or exit the current screen
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3.2 Main Screen
English
Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the
system overview. The Main screen provides system overview information and allows you
to set the system time and date.
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3.3 Advanced Screen
In this section, you may set the configurations for the following items: ACPI Configuration, Configure Super IO Settings, Serial Port Console Redirection, CSM Parameters, USB
Configuration, System Configuration, Hard Disk S.M.A.R.T Settings, 3rd Storage Configuration, H/W Monitor, WHEA Configuration, Instant Flash and Secure Backup UEFI
(A->B).
Setting wrong values in this section may cause the system to malfunction.
English
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3.3.1 ACPI Configuration
PCIE Devices Power On
Use this item to enable or disable PCIE devices to turn on the system from the power-softoff mode.
Ring-In Power On
Use this item to enable or disable Ring-In signals to turn on the system from the powersoft-off mode.
RTC Alarm Power On
English
Use this item to enable or disable RTC (Real Time Clock) to power on the system.
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3.3.2 Configure Super IO Settings
Serial Port 1 Configuration
Use this item to configure the onboard serial port 1.
Select and enter the "Serial Port 1 Configuration" and you will see the followings:
Serial Port
Use this item to enable or disable the onboard serial port.
Serial Port address
Use this item to select an optimal setting for Super IO device.
SOL Configuration
Use this item to set parameters of SOL.
Select and enter the "SOL Configuration" and you will see the followings:
SOL
Use this item to enable or disable the SOL port.
SOL Port Address
English
Use this item to select an optimal setting for Super IO device.
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3.3.3 Serial Port Console Redirection
COM1 / SOL
Console Redirection
Use this option to enable or disable Console Redirection. If this item is set to Enabled, you
can select a COM Port to be used for Console Redirection.
Console Redirection Settings
Use this option to configure Console Redirection Settings, and specify how your computer
and the host computer to which you are connected exchange information.
Terminal Type
Option
Description
VT100
VT100+
VT-UTF8
ANSI
ASCII character set
Extended VT100 that supports color and function keys
UTF8 encoding is used to map Unicode chars onto 1 or more bytes
Extended ASCII character set
English
Use this item to select the preferred terminal emulation type for out-of-band management.
It is recommended to select [VT-UTF8].
Bits Per Second
Use this item to select the serial port transmission speed. The speed used in the host
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computer and the client computer must be the same. Long or noisy lines may require lower
transmission speed. The options include [9600], [19200], [57600], [115200] and [38400].
Data Bits
Use this item to set the data transmission size. The options include [7] and [8] (Bits).
Parity
Use this item to select the parity bit. The options include [None], [Even], [Odd], [Mark] and
[Space].
Stop Bits
The item indicates the end of a serial data packet. The standard setting is [1] Stop Bit. Select
[2] Stop Bits for slower devices.
Flow Control
Use this item to set the f low control to prevent data loss from buffer overf low. When
sending data, if the receiving buffers are full, a "stop" signal can be sent to stop the data
flow. Once the buffers are empty, a "start" signal can be sent to restart the flow. Hardware
flow uses two wires to send start/stop signals. The options include [None] and [Hardware
RTS/CTS].
VT-UTF8 Combo Key Support
Use this item to enable or disable the VT-UTF8 Combo Key Support for ANSI/VT100
terminals.
Recorder Mode
Use this item to enable or disable Recorder Mode to capture terminal data and send it as
text messages.
Resolution 100x31
Use this item to enable or disable extended terminal resolution support.
Legacy OS Redirection Resolution
Use this item to select the number of rows and columns used in legacy OS redirection.
Putty Keypad
Use this item to select Function Key and Keypad on Putty.
Redirection After BIOS POST
If the [BootLoader] is selected, legacy console redirection is disabled before booting to
legacy OS. If [Always Enabled] is selected, legacy console redirection is enabled for legacy
OS. The default value is [Always Enabled].
English
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Serial Port for Out-of-Band Management/Windows Emergency
Management Services (EMS)
Console Redirection
Use this option to enable or disable Console Redirection. If this item is set to Enabled, you
can select a COM Port to be used for Console Redirection.
Console Redirection Settings
Use this option to configure Console Redirection Settings, and specify how your computer
and the host computer to which you are connected exchange information.
Out-of-Band Mgmt Port
Use this item to select the Out-of-Band Mgmt Port.
Terminal Type
Use this item to select the preferred terminal emulation type for out-of-band management.
It is recommended to select [VT-UTF8].
Option
Description
VT100
VT100+
VT-UTF8
ANSI
ASCII character set
Extended VT100 that supports color and function keys
UTF8 encoding is used to map Unicode chars onto 1 or more bytes
Extended ASCII character set
Bits Per Second
Use this item to select the serial port transmission speed. The speed used in the host
computer and the client computer must be the same. Long or noisy lines may require lower
transmission speed. The options include [9600], [19200], [57600] and [115200].
Flow Control
Use this item to set the f low control to prevent data loss from buffer overf low. When
sending data, if the receiving buffers are full, a "stop" signal can be sent to stop the data
flow. Once the buffers are empty, a "start" signal can be sent to restart the flow. Hardware
flow uses two wires to send start/stop signals. The options include [None], [Hardware RTS/
CTS], and [Software Xon/Xoff].
Data Bits
Parity
English
Stop Bits
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3.3.4 CSM Parameters
Boot Option Filter
This option controls Legacy/UEFI ROMs priority.
Launch Storage OpROM Policy
Select UEFI only to run those that support UEFI option ROM only. Select Legacy
only to run those that support legacy option ROM only. Select Do not launch to not
execute both legacy and UEFI option ROM.
PCIE6 Slot OpROM
Use this item to select PCIE6 Slot Storage and Network Option ROM Legacy/UEFI
policy. (Video Option ROM policy cannot be selected in this item.)
PCIE7 Slot OpROM
Use this item to select PCIE7 Slot Storage and Network Option ROM Legacy/UEFI
policy. (Video Option ROM policy cannot be selected in this item.)
English
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3.3.5 USB Configuration
Intel USB3.0 Mode
Use this item to select the mode of operation of Intel USB 3.0 controller. Configuration
options: [Enabled], [Disabled], [Auto] and [Smart Auto]. If [Auto] is selected, all USB ports
work as USB3.0 after boot to OS. If [Smart Auto] is selected, all USB ports work as USB3.0
after boot to OS and work as USB2.0 in deep sleep stages.
Legacy USB 3.0 Support
English
Use this option to enable or disable legacy support for USB devices. The default value is
[Enabled].
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3.3.6 System Configuration
Primary Graphics Adapter
Use this item to select the type and primary VGA in case of multiple video contorllers.
Onboard VGA
Use this to enable or disable the Onboard VGA function. The default value is [Auto].
Above 4G Decoding
Enable or disable 64bit capable Devices to be decoded in Above 4G Address Space (only if
the system supports 64 bit PCI decoding).
SR-IOV Support
If system has SR-IOV capable PCIe Devices, this option Enables or Disables Single Root IO
Virtualization Support.
Restore on AC/Power Loss
English
This allows you to set the power state after an unexpected AC/power loss. If [Power Off]
is selected, the AC/power remains off when the power recovers. If [Power On] is selected,
the AC/power resumes and the system starts to boot up when the power recovers. If [Last
State] is selected, it will recover to the state before AC/power loss.
Onboard Debug Port LED
Enable or disable the onboard Dr. Debug LED.
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3.3.7 Hard Disk S.M.A.R.T Settings
Hard Disk S.M.A.R.T.
English
Use this item to enable or disable the S.M.A.R.T. (Self-Monitoring, Analysis, and
Reporting Technology) feature. Configuration options: [Disabled] and [Enabled].
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3.3.8 3rd Storage Configuration
In this section, you may set the configurations or see the information of the connected 3rd
storage device.
Marvell 9172 Controller
Enable or disable Marvell 9172 Controller.
Marvell 9172 Operation Mode
This item is for M_SATA ports. Use this to select Marvell SATA operation mode.
Configuration options: [IDE Mode] and [AHCI Mode] . The default value is [AHCI Mode].
Bootable Marvell 9172 SATA3
We recommend to use Intel SATA ports (Port 0~5) for your bootable devices. This will
minimize your boot time and get the best performance. If you still want to boot from
Marvell SATA3 controller, please set this item to Yes.
English
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3.3.9 H/W Monitor
In this section, it allows you to monitor the status of the hardware on your system, including the parameters of the CPU temperature, motherboard temperature, CPU fan speed,
chassis fan speed, and the critical voltage.
CPU1_FAN1
This allows you to set the CPU1 fan1’s speed. The default value is [Smart Fan].
CPU2_FAN1
This allows you to set the CPU2 fan1’s speed. The default value is [Smart Fan].
FRNT_FAN 1
This allows you to set the front fan 1’s speed. The default value is [Smart Fan].
FRNT_FAN 2
This allows you to set the front fan 2’s speed. The default value is [Smart Fan].
FRNT_FAN 3
English
This allows you to set the front fan 3’s speed. The default value is [Smart Fan].
FRNT_FAN 4
This allows you to set the front fan 4’s speed. The default value is [Smart Fan].
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FRNT_FAN 5
This allows you to set the front fan 5’s speed. The default value is [Smart Fan].
FRNT_FAN 6
This allows you to set the front fan 6’s speed. The default value is [Smart Fan].
Smart Fan Control
This allows you to set the Smart fan’s level speed.
Smart Fan Duty Control
Smart Fan Duty x (x means 1 to 11 stage)
This allows you to set duty cycle for each stage.
Smart Fan Temp Control
Smart Fan Temp x (x means 1 to 11 stage)
This allows you to set temperature for each stage.
English
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3.3.10 WHEA Configuration
WHEA Support
Use this item to enable or disable Windows Hardware Error Architecture.
System Error
English
Use this item to enable or disable System Error feature. When it is set to [Enabled], you can
configure Memory Error and PCIE Error log features.
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3.3.11 Instant Flash
Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI
update tool allows you to update system UEFI without entering operating systems
first like MS-DOS or Windows®. Just save the new UEFI file to your USB flash drive,
floppy disk or hard drive and launch this tool, then you can update your UEFI only
in a few clicks without preparing an additional floppy diskette or other complicated flash utility. Please be noted that the USB flash drive or hard drive must use
FAT32/16/12 file system. If you execute Instant Flash utility, the utility will show the
UEFI files and their respective information. Select the proper UEFI file to update
your UEFI, and reboot your system after the UEFI update process is completed.
3.3.12 Secure Backup UEFI (A -> B)
Whenever one of the ROM images are outdated or corrupted, switch to the other
flash ROM and execute Secure Backup UEFI to duplicate the current working ROM
image to the secondary flash ROM.
English
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3.4 IntelRCSetup
English
In this section, you may set the configurations for the following items: Processor Configuration, CPU Power Management Configuration, Memory Configuration, IIO Configuration, PCH Configuration and Server ME Configuration.
55
3.4.1 Processor Configuration
Per-Socket Configuration
Change Per-Socket Settings.
CPU Socket 1 Configuration
Active Processor Cores
Enter the number of cores to be enabled. 0 means all cores. 14 cores are available.
CPU Socket 2 Configuration
Active Processor Cores
Enter the number of cores to be enabled. 0 means all cores. 14 cores are available.
Intel Hyper Threading Technology
Intel Hyper Threading Technology allows multiple threads to run on each core, so that the
overall performance on threaded software is improved.
VT-d
English
Intel® Virtualization Technology for Directed I/O helps your virtual machine monitor
better utilize hardware by improving application compatibility and reliability, and
providing additional levels of manageability, security, isolation, and I/O performance.
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No-Execute Memory Protection
Processors with No-Execution Memory Protection Technology may prevent certain classes
of malicious buffer overflow attacks.
Enable Intel TXT Support
Enable Intel Trusted Execution Technology configuration. Please disable "EX DFX
Features" when TXT is enabled.
Intel Virtualization Technology
Intel Virtualization Technology allows a platform to run multiple operating systems
and applications in independent partitions, so that one computer system can function as
multiple virtual systems.
Enable SMX
Use this item to enable Safer Mode Extensions.
Hardware Prefetcher
Automatically prefetch the subsequent cache line while retrieving the currently requested
cache line. Enable for better performance.
Adjacent Cache Prefetch
English
Automatically prefetch the subsequent cache line while retrieving the currently requested
cache line. Enable for better performance.
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3.4.2 CPU Power Management Configuration
Intel SpeedStep Technology
Intel SpeedStep technology is Intel’s new power saving technology. Processors can switch
between multiple frequencies and voltage points to enable power saving. The default value
is [Enabled]. Configuration options: [Enabled] and [Disabled]. If you install Windows®
VistaTM / 7 / 8 and want to enable this function, please set this item to [Enabled]. This item
will be hidden if the current CPU does not support Intel(R) SpeedStep technology.
Please note that enabling this function may reduce CPU voltage and lead to system stability
or compatibility issues with some power supplies. Please set this item to [Disabled] if above
issues occur.
Intel Turbo Boost Technology
Use this item to enable or disable Intel Turbo Boost Technology. Turbo Boost allows
processor cores to run faster than marked frequency in specific conditions. The default
value is [Enabled].
Package C State Support
English
Enable CPU, PCIe, Memory, Graphics C State Support for power saving.
CPU C3 State Support
Enable C3 sleep state for lower power consumption.
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CPU C6 State Support
Enable C6 deep sleep state for lower power consumption.
CPU Thermal Throttling
English
Enable CPU internal thermal control mechanisms to keep the CPU from overheating.
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3.4.3 Memory Configuration
Enforce POR
Enable to enforce POR restrictions for DDR4 frequency and voltage programming.
DRAM Frequency
If [Auto] is selected, the motherboard will detect the memory module(s) inserted and
assign the appropriate frequency automatically.
ECC Support
Use this item to enable or disable DDR ECC Support.
Memory Information
Displays memory topology with DIMM population information.
Memory Map
Set memory mapping settings.
Channel Interleaving
English
Select to configure Channel Interleaving settings.
Rank Interleaving
Select to configure Rank Interleaving settings.
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Memory RAS Configuration
Displays and provides option to change the Memory Ras Settings.
RAS Mode
Enable or disable RAS modes. Enabling Sparing and Mirroring is not supported. If
enabled, Sparing will be selected.
Correctable Error Threshold
Correctable Error Threshold (1-32767) used for sparing, tagging, and leaky bucket.
Patrol Scrub
Use this item to enable or disable Patrol Scrub.
Demand Scrub
Use this item to enable or disable Demand Scrub.
Device Tagging
English
Use this item to enable or disable Device Tagging.
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3.4.4 IIO Configuration
Mezzanine1
This allows you to configure the settings related to PCI Express ports.
Mezzanine2
This allows you to configure the settings related to PCI Express ports.
PCIE 6 Link Width
This allows you to select PCIE 6 port Link Width. The default value is [Auto].
PCIE 6
This allows you to configure the settings related to PCI Express ports.
PCIE 7 Link Width
This allows you to select PCIE 7 port Link Width. The default value is [Auto].
PCIE 7
This allows you to configure the settings related to PCI Express ports.
English
Power Down Unused Ports
Use this item to enable or disable Power Down Unused Ports.
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PCI-E ASPM Support
English
This option enables or disables the ASPM support for all downstream devices.
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3.4.5 PCH Configuration
PCI-E ASPM Support
This option enables or disables the ASPM support for all downstream devices.
PCH SATA Configuration
SATA devices and settings
SATA Controller
Use this item to enable or disable SATA Controller.
SATA/M.2_SATA Mode Selection
Identify the SATA port is connected to Solid State Drive or Hard Disk Drive. Press
<Ctrl+I> to enter RAID ROM during UEFI POST process.
Support Aggressive Link Power Mgmt
Use this item to enable or disable SALP.
SATA Port 0 / 1 / 2 / 3 / 4 / 5
English
Hot Plug
Designates this port as Hot Plugglable.
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Spin Up Device
If enabled for any of ports, Staggered Spin Up will be performed and only the drives
which have this option enabled will spin up at boot. Otherwise all drives spin up at boot.
SATA Rx Setting
Adjust SATA DTLE DATA Values (0-15).
SATA Device Type
Identify the SATA port connected to Solid State Drive or Hard Disk Drive.
PCH sSATA Configuration
sSATA devices and settings
sSATA Controller
Use this item to enable or disable SATA Controller.
sSATA Mode Selection
Identify the SATA port is connected to Solid State Drive or Hard Disk Drive. Press
<Ctrl+I> to enter RAID ROM during UEFI POST process.
sSATA Aggressive Link Power Mgmt
Use this item to enable or disable SALP.
sSATA Port 0 / 1 / 2 / 3
Hot Plug
Designates this port as Hot Plugglable.
Spin Up Device
If enabled for any of ports, Staggered Spin Up will be performed and only the drives
which have this option enabled will spin up at boot. Otherwise all drives spin up at boot.
sSATA Rx Setting
Adjust sSATA DTLE DATA Values (0-15).
sSATA Device Type
English
Identify the SATA port connected to Solid State Drive or Hard Disk Drive.
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3.4.6 Server ME Configuration
Spread Spectrum
Use this item to select spread specturm mode.
English
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3.5 Server Mgmt
Wait For BMC
Wait For BMC response for specified time out. In PILOTII, BMC starts at the same time
when BIOS starts during AC power ON. It takes around 30 seconds to initialize Host to
English
BMC interfaces.
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3.5.1 System Event Log
SEL Components
Change this to enable ro disable all features of System Event Logging during boot.
Erase SEL
Use this to choose options for earsing SEL.
When SEL is Full
Use this to choose options for reactions to a full SEL.
Log EFI Status Codes
Use this item to disable the logging of EFI Status Codes or log only error code or only
progress or both.
English
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3.5.2 BMC Network Configuration
Lan Channel 1 (Failover)
Manual Setting IPMI LAN
If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP
address, toggle to [Yes], and the changes take effect after the system reboots. The default
value is [No].
Configuration Address Source
Select to configure BMC network parameters statically or dynamically(by BIOS or BMC).
Configuration options: [Static] and [DHCP].
Static: Manually enter the IP Address, Subnet Mask and Gateway Address in the BIOS for
BMC LAN channel configuration.
DHCP: IP address, Subnet Mask and Gateway Address are automatically assigned by the
network's DHCP server.
English
When [DHCP] or [Static] is selected, do NOT modify the BMC network settings on the
IPMI web page.
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The default login information for the IPMI web interface is:
Username: admin
Password: admin
For more instructions on how to set up remote control environment and use the IPMI management platform, please refer to the IPMI Configuration User Guide or go to the Support
website at: http://www.asrockrack.com/support/ipmi.asp
BMC Mac Backup Tool
Use this to restore BMC Mac from the backup.
English
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3.6 Security
In this section, you may set or change the supervisor/user password for the system. For the
user password, you may also clear it.
Supervisor Password
Set or change the password for the administrator account. Only the administrator
has authority to change the settings in the UEFI Setup Utility. Leave it blank and
press enter to remove the password.
User Password
English
Set or change the password for the user account. Users are unable to change the
settings in the UEFI Setup Utility. Leave it blank and press enter to remove the
password.
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3.7 Boot Screen
In this section, it will display the available devices on your system for you to configure the
boot settings and the boot priority.
Boot Option #1
Use this item to set the system boot order.
Setup Prompt Timeout
This shows the number of seconds to wait for setup activation key. 65535(0XFFFF) means
indefinite waiting.
Bootup Num-Lock
If this item is set to [On], it will automatically activate the Numeric Lock function after
boot-up.
Boot Beep
Select whether the Boot Beep should be turned on or off when the system boots up. Please
note that a buzzer is needed.
English
Full Screen Logo
Use this item to enable or disable OEM Logo. The default value is [Enabled]. 72
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AddOn ROM Display
Use this option to adjust AddOn ROM Display. If you enable the option “Full Screen Logo”
but you want to see the AddOn ROM information when the system boots, please select
[Enabled]. Configuration options: [Enabled] and [Disabled]. The default value is [Enabled].
Mezzanine Slot 1 OpROM
Use this item to select Mezzanine Slot 1 Storage and Network Option ROM policy. (Video
Option ROM policy cannot be selected in this item.)
Mezzanine Slot 2 OpROM
English
Use this item to select Mezzanine Slot 2 Storage and Network Option ROM policy. (Video
Option ROM policy cannot be selected in this item.)
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3.8 Event Logs
Change Smbios Event Log Settings
This allows you to configure the Smbios Event Log Settings.
When entering the item, you will see the followings:
Smbios Event Log
Use this item to enable or disable all features of the SMBIOS Event Logging during system
boot.
Erase Event Log
The options include [No], [Yes, Next reset] and [Yes, Every reset]. If Yes is selected, all
logged events will be erased.
When Log is Full
Use this item to choose options for reactions to a full Smbios Event Log. The options
include [Do Nothing] and [Erase Immediately].
MECI (Multiple Event Count Increment)
English
Use this item to enter the increment value for the multiple event counter. The valid range is
from 1 to 255.
METW (Multiple Event Time Window)
Use this item to specify the number of minutes which must pass between duplicate log
entries which utilize a multiple-event counter. The value ranges from 0 to 99 minutes.
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View Smbios Event Log
Press <Enter> to view the Smbios Event Log records.
English
All values changed here do not take effect until computer is restarted.
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3.9 Exit Screen
Save Changes and Exit
When you select this option, the following message “Save configuration changes and exit
setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI
SETUP UTILITY.
Discard Changes and Exit
When you select this option, the following message “Discard changes and exit setup?” will
pop-out. Press <ESC> key or select [Yes] to exit the UEFI SETUP UTILITY without saving
any changes.
Discard Changes
When you select this option, the following message “Discard changes?” will pop-out. Press
<F7> key or select [Yes] to discard all changes.
Load UEFI Defaults
Load UEFI default values for all the setup questions. F9 key can be used for this operation.
English
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Chapter 4 Software Support
4.1 Install Operating System
This motherboard supports various Microsoft® Windows® Server 2008 R2 SP1 / 2012 /
2012 R2 / Linux compliant. Because motherboard settings and hardware options vary,
use the setup procedures in this chapter for general reference only. Refer to your OS
documentation for more information.
*Please download the Intel ® SATA Floppy Image driver from the ASRock Rack’s website (www.asrockrack.com)
to your USB drive or simply install the SATA driver from the Support CD while installing OS in SATA RAID
mode.
4.2 Support CD Information
The Support CD that came with the motherboard contains necessary drivers and useful
utilities that enhance the motherboard’s features.
4.2.1 Running The Support CD
To begin using the support CD, insert the CD into your CD-ROM drive. The CD
automatically displays the Main Menu if “AUTORUN” is enabled in your computer. If the
Main Menu does not appear automatically, locate and double click on the file “ASRSetup.
exe” from the root folder in the Support CD to display the menu.
4.2.2 Drivers Menu
The Drivers Menu shows the available device’s drivers if the system detects installed
devices. Please install the necessary drivers to activate the devices.
4.2.3 Utilities Menu
The Utilities Menu shows the application softwares that the motherboard supports. Click
on a specific item then follow the installation wizard to install it.
4.2.4 Contact Information
English
If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome
to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your
dealer for further information.
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Chapter 5 Troubleshooting
5.1 Troubleshooting Procedures
Follow the procedures below to troubleshoot your system.
Always unplug the power cord before adding, removing or changing any hardware components. Failure to do so may cause physical injuries to you and damages to motherboard
components.
1. Disconnect the power cable and check whether the PWR LED is off.
2. Unplug all cables, connectors and remove all add-on cards from the motherboard.
Make sure that the jumpers are set to default settings.
3. Confirm that there are no short circuits between the motherboard and the chassis.
4. Install a CPU and fan on the motherboard, then connect the chassis speaker and power
LED.
If there is no power...
1.
2.
3.
4.
Confirm that there are no short circuits between the motherboard and the chassis.
Make sure that the jumpers are set to default settings.
Check the settings of the 115V/230V switch on the power supply.
Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it
does not.
If there is no video...
1. Try replugging the monitor cables and power cord.
2. Check for memory errors.
If there are memory errors...
1. Verify that the DIMM modules are properly seated in the slots.
2. Use recommended DDR4 2133 R-DIMMs.
3. If you have installed more than one DIMM modules, they should be identical with the
English
same brand, speed, size and chip-type.
4. Try inserting different DIMM modules into different slots to identify faulty ones.
5. Check the settings of the 115V/230V switch on the power supply.
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Unable to save system setup configurations...
1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it
does not.
2. Confirm whether your power supply provides adaquate and stable power.
Other problems...
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1. Try searching keywords related to your problem on ASRock Rack’s FAQ page:
http://www.asrockrack.com/support
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5.2 Technical Support Procedures
If you have tried the troubleshooting procedures mentioned above and the problems
are still unsolved, please contact ASRock Rack’s technical support with the following
information:
1.
2.
3.
4.
Your contact information
Model name, BIOS version and problem type.
System configuration.
Problem description.
You may contact ASRock Rack’s technical support at:
http://www.asrockrack.com/support/tsd.asp
5.3 Returning Merchandise for Service
For warranty service, the receipt or a copy of your invoice marked with the date of
purchase is required. By calling your vendor or going to our RMA website (http://event.
asrockrack.com/tsd.asp) you may obtain a Returned Merchandise Authorization (RMA)
number.
The RMA number should be displayed on the outside of the shipping carton which is
mailed prepaid or hand-carried when you return the motherboard to the manufacturer.
Shipping and handling charges will be applied for all orders that must be mailed when
service is complete.
This warranty does not cover damages incurred in shipping or from failure due to
alteration, misuse, abuse or improper maintenance of products.
Contact your distributor first for any product related problems during the warranty period.
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FH-C612NM
Chapter 6: Net Framework Installation Guide
To let Intel® RSTe works properly, it is required to install Net Framework. Please follow the
steps below to enable “.Net Framework” feature on Microsoft® Windows® Server 2008 R2.
6.1 Installing .Net Framework 3.5.1 (For Server 2008 R2)
1. Double-click the Server Manager icon in the Windows system tray.
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2. Click Add Features in the right hand pane.
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3. Check the box next to .Net Framework 3.5.1 and then click Next.
4. Click Next to continue.
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FH-C612NM
5. Click Install to start installing .Net Framework 3.5.1.
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6. After the installation completes, click Close.
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