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LaserJet Pro M11-M13
User Guide
M11-M13 www.hp.com/support/ljM11-M13
HP LaserJet Pro M11-M13
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 3, 8/2017
Trademark Credits
Adobe ® , Adobe Photoshop
Incorporated.
® , Acrobat ® , and
PostScript
®
are trademarks of Adobe Systems
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other countries.
OS X is a trademark of Apple Inc., registered in the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Table of contents
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iv
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vi ENWW
1 Printer overview
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●
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
Printer front view
7
5
6
7
1
2
3
4
6
5
Output bin
Output bin extension
Input tray
Short media extender tool
Power button
Print-cartridge door lift-tab
Control panel
1
2
4
3
2 Chapter 1 Printer overview ENWW
Printer back view
4
3
1
2
3
4
Control-panel view
USB port
Power connection
Slot for cable-type security lock
Serial number
1
2
1
2
ENWW
Table 1-1 HP LaserJet Pro M12a (base model)
1
2
Attention LED
Ready LED
The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to be changed. If the light is on without blinking, the printer has experienced an error.
The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data or canceling a print job.
Printer views 3
1
2
3
4
5
3
4
Table 1-2 HP LaserJet Pro M12w (wireless models)
1 Wireless button To detect wireless networks, press the wireless button. This button also enables and disables the wireless feature.
2 Wireless LED
5
Attention LED
Ready LED
Cancel button
When the printer is searching for a network, the wireless light blinks. When the printer is connected to a wireless network, the wireless light is on.
Indicates that the print cartridge door is open or other errors exist.
When the printer is ready to print, the ready light is on. When the printer is processing data, the ready light blinks.
Press this button for the following actions:
●
To cancel the print job, press the Cancel button.
●
Press and hold the button for 5 seconds to print a configuration page.
4 Chapter 1 Printer overview ENWW
Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljm11-m13 .
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●
●
Mobile printing solutions (optional)
●
●
Power consumption, electrical specifications, and acoustic emissions
●
Technical specifications
See www.hp.com/support/ljm11-m13 for current information.
ENWW Printer specifications 5
Supported operating systems
The following information applies to the printer-specific Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com
or from the Print Support page, and then use HP Easy Start to install the HP print driver and utility. HP Easy Start is not included in the in-box CD.
1.
Go to 123.hp.com
.
2.
Follow the steps provided to download the printer software.
Operating system
Windows® XP
Windows Vista®, 32-bit and 64bit
Windows 7, 32–bit and 64–bit
Windows 8, 32-bit and 64-bit
Windows 8.1, 32-bit and 64-bit
Windows Server 2003, 32–bit and 64–bit
Windows Server 2008, 32-bit and 64-bit
OS X 10.8 Mountain Lion, 10.9
Mavericks, 10.10 Yosemite,
10.11 El Capitan
Print driver installed Notes
The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
Microsoft retired mainstream support for Windows XP in April
2009. HP will continue to provide best-effort support for the discontinued XP operating system.
The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.
The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.
The OS X print driver and print utility are available for download from
123.hp.com
. The HP installer software for OS X is not included in the in-box CD.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.
Download HP Easy Start either from 123.hp.com
or from the
Print Support page, and then use HP Easy Start to install the
HP print driver and utility.
1.
Go to 123.hp.com
.
2.
Follow the steps provided to download the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljm11-m13 for HP's allinclusive help for the printer.
6 Chapter 1 Printer overview ENWW
Mobile printing solutions (optional)
The printer supports the following software for mobile printing:
●
HP ePrint software
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
Android printing
Printer dimensions
1
3
2
3
2
1. Height
2. Width
3. Depth
Weight
Printer fully closed
196 mm (7.7 in)
349 mm (13.7 in)
229mm (9.0 in)
5.2 kg (11.5 lb)
Printer fully open
296 mm (11.7 in)
349 mm (13.7 in)
229 mm (9.0 in)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljm11-m13 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment
Temperature
Relative humidity
Operating
15° to 32.5°C (59° to 90.5°F)
10% to 80% relative humidity (RH), noncondensing
Storage
-20° to 40°C (-4° to 104°F)
10% to 90% RH, non-condensing
1
ENWW Printer specifications 7
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Find the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
8 Chapter 1 Printer overview ENWW
2 Paper trays
●
●
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 9
Load the input tray
1.
If it is not already open, open the input tray.
2.
Adjust the paper width and length guides outward.
10 Chapter 2 Paper trays ENWW
3.
Load the paper face-up with the top forward in the input tray.
The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below.
4.
Adjust the paper guides inward until they are snug against the paper.
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Paper type
Preprinted or letterhead
Duplex mode
1-sided printing or 2-sided printing
How to load paper
Face-up
Top edge leading into the printer
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
12 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray.
To print envelopes, follow these steps to select the correct settings in the print driver.
Print envelopes
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.
3.
Click or tap the Paper/Quality tab.
4.
In the Type is drop-down list, select Envelope.
5.
Click the OK button to close the Document Properties dialog box.
6.
In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in input tray face up, with the short, return address end leading into the printer.
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14 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 15
Order supplies, accessories, and parts
Ordering
Order supplies and paper
Order genuine HP parts or accessories
Order through service or support providers
Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts
Contact an HP-authorized service or support provider.
To access, in a supported web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.
Supplies and accessories
Item
Supplies
HP 79A Black Original LaserJet Toner
Cartridge
Description
Replacement black toner cartridge
Cartridge number
79A
Part number
CF279A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq .
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
16 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
●
●
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply . Scroll to the bottom of the page and verify that the country/region is correct.
Item
HP 79A Black Original LaserJet Toner
Cartridge
Description
Replacement black toner cartridge for M12a and M12w models.
Cartridge number
79A
Part number
CF279A
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridge 17
2
1
1
2
Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1.
Open the cartridge door.
18 Chapter 3 Supplies, accessories, and parts ENWW
2.
Remove the used toner cartridge from the printer.
3.
Remove the new toner cartridge from the packaging. Place the used toner cartridge in the bag and box for recycling.
CAUTION: To prevent damage to the toner cartridge, hold the toner cartridge at each end. Do not touch the cartridge shutter or the roller surface.
4.
Remove the sealing tape and the release tab from the new toner cartridge.
ENWW Replace the toner cartridge 19
5.
Grasp both sides of the new toner cartridge and gently rock the toner cartridge to distribute the toner evenly inside the cartridge.
6.
Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated.
7.
Close the cartridge door.
20 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
●
●
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 21
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
22 Chapter 4 Print ENWW
3.
Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
4.
Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.
Click or tap the OK button to print the job.
ENWW Print tasks (Windows) 23
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.
1.
Load paper face-up in the input tray.
2.
From the software program, select the Print option.
3.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
4.
Click or tap the Finishing tab.
5.
Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
6.
Retrieve the printed stack from the output bin and, maintaining the paper orientation, place it with the printed-side facing down in the input tray.
7.
At the computer, click the Continue button to print the second side of the job.
Print multiple pages per sheet (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.
3.
Click or tap the Finishing tab.
4.
Select the number of pages per sheet from the Pages per sheet drop-down list.
24 Chapter 4 Print ENWW
5.
Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the
Document Properties dialog box.
6.
In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.
3.
Click or tap the Paper/Quality tab.
4.
From the Paper type drop-down list, select the paper type that best describes your paper.
5.
Select the option for the type of paper you are using, and then click the OK button.
6.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
ENWW Print tasks (Windows) 25
Additional print tasks
Go to www.hp.com/support/ljm11-m13 .
Instructions are available for performing specific print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
26 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4.
Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4.
Click the Manual Duplex box, and select a binding option.
5.
Click the Print button.
6.
Go to the printer, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
8.
If prompted, touch the appropriate control panel button or open and close the front door to continue.
Print multiple pages per sheet (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Borders menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
ENWW Print tasks (OS X) 27
Select the paper type (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for different software programs.
4.
Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
EconoMode: Select this option to conserve toner when printing drafts of documents.
5.
Click the Print button.
28 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/ljm11-m13 .
Instructions are available for performing specific print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
ENWW Print tasks (OS X) 29
Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting .
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wireless Direct (wireless models only)
●
●
Wireless Direct (wireless models only)
Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
NOTE: Not all mobile operating systems are currently supported by Wireless Direct.
The following devices and computer operating systems support Wireless Direct:
●
Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
●
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems to not support Wireless Direct, but can print to a printer that does:
●
Apple iPhone and iPad
●
Mac computers running OS X
For more information on Wireless Direct printing, go to www.hp.com/go/wirelessprinting .
Enable or disable Wireless Direct
Wireless Direct capabilities must be enabled first from the printer EWS.
1.
After the printer is connected to the network, print a configuration page and identify the printer IP address.
To print a configuration page, complete the following steps: a.
Press and hold the Cancel button until the Ready light begins blinking.
b.
Release the Cancel button.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
30 Chapter 4 Print ENWW
3.
Click the Networking tab.
4.
On the Networking page, click Wireless Direct Setup. Select the checkbox, enter the network name (SSID) in the Name (SSID) field, and then click the Apply button. The IP address of the mobile device appears in the
Networking page.
NOTE: To find the network name (SSID), click the Wireless Configuration menu in the Networking page.
Change the printer Wireless Direct name
Follow this procedure to change the printer Wireless Direct Printing (SSID) name using the HP Embedded Web
Server (EWS):
Step one: Open the HP Embedded Web Server
1.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Cancel button until the Ready light begins blinking.
b.
Release the Cancel button.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wireless Direct name
1.
Click the Networking tab.
2.
On the left navigation pane, click the Wireless Direct Setup link.
3.
In the Name (SSID) field, enter the new name.
4.
Click Apply.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.
ENWW Mobile printing 31
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wireless printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting .
32 Chapter 4 Print ENWW
5 Manage the printer
●
Advanced configuration with HP Embedded Web Server (EWS) (wireless models only)
●
HP Embedded Web Server sections
●
●
●
●
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 33
Advanced configuration with HP Embedded Web Server (EWS)
(wireless models only)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the printer control-panel menu configuration
●
View and print internal pages
●
Receive notification of printer and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from a web browser
1.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Cancel button until the Ready light begins blinking.
b.
Release the Cancel button.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
34 Chapter 5 Manage the printer ENWW
HP Embedded Web Server sections
Information tab
The Information pages group consists of the following pages:
●
Device Status displays the status of the printer and HP supplies.
●
Device Configuration shows the information found on the Configuration page.
●
Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click
Order Supplies in the upper-right part of the window.
●
Network Summary shows the information found on the Network Summary page.
Settings tab
Use this tab to configure the printer from your computer. If this printer is networked, always consult with the printer administrator before changing settings on this tab.
The Settings tab contains the Printing page where you can view and change the default print job settings.
Networking tab
Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network.
Links
Links are located in the upper-right part of the status pages. You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web Server, you must connect before you can visit these websites. Connecting might require that you close the
HP Embedded Web Server and reopen it.
●
Shop for Supplies. Click this link to connect to the Sure Supply website and order genuine HP supplies from
HP or a reseller of your choice.
●
Support. Connects to the printer support site. You can search for help regarding general topics.
ENWW HP Embedded Web Server sections 35
Configure IP network settings
●
●
●
View or change network settings
●
Manually configure IPv4 TCP/IP parameters
Introduction
Use the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com
.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Open the HP Embedded Web Server (EWS): a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Networking tab to obtain network information. Change settings as needed.
Manually configure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1.
Open the HP Embedded Web Server (EWS): a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
36 Chapter 5 Manage the printer ENWW
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Networking tab.
3.
In the IPv4 Configuration area, select Manual IP, and then edit the IPv4 configuration settings.
4.
Click the Apply button.
ENWW Configure IP network settings 37
Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
1.
Open the HP Embedded Web Server (EWS):
Network-connected printers a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
On the Networking tab, click the Password link in the left navigation pane.
3.
In the Password area, enter the password in the Password field.
4.
Re-enter the password in the Confirm Password field.
5.
Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
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Energy-conservation settings
●
●
●
Set the Sleep/Auto Off After Inactivity setting
●
Delay When Ports Are Active setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode option.
Set the Sleep/Auto Off After Inactivity setting
Use the EWS to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After Inactivity setting:
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers a.
Open the Start menu, and then select Programs or All Programs.
b.
Open the HP group, open the printer group, and then select HP Device Toolbox.
Network-connected printers a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
ENWW Energy-conservation settings 39
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the System tab, and then select the Energy Settings page.
3.
Select the time for the Sleep/Auto Off After Inactivity, and then click the Apply button.
Delay When Ports Are Active setting
Method one: Use the HP Embedded Web Server (EWS)
1.
Open the HP Embedded Web Server (EWS):
Network-connected printers a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Settings tab, and then select the Energy Settings page.
3.
Select Delay when ports are active check box to enable or disable the setting.
Method two: Use the printer software
1.
In the list of printers, right-click the name the printer, and then click the properties menu item to open the
Printer properties dialog box.
2.
Click the Device settings tab and navigate to the Energy settings area.
3.
Select Delay when ports are active check box to enable or disable the setting.
NOTE: When the Delay when ports are active setting is selected, the printer will not shut down unless all ports are inactive. When the setting is not selected, the printer shuts down after a period of inactivity determined by the Shut Down After setting. An active network link or USB connection will prevent the printer from shutting down.
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Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: You must have a print driver installed in order to use this method.
1.
Go to www.hp.com/support , select your country/region language, click the Get software and drivers link, type the printer name in the search field, press the Enter button, and then select the printer from the list of search results.
2.
Select the operating system.
3.
Under the Firmware section, locate the Firmware Update Utility.
4.
Click Download, click Run, and then click Run again.
5.
When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.
6.
Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
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6 Solve problems
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●
Interpret control-panel light patterns
●
Restore the factory-set defaults
●
Solve paper feed or jam problems
●
●
●
●
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13 .
HP's all-inclusive help for the printer includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 43
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and problem description ready
Get 24-hour Internet support, and download software utilities and drivers
Order additional HP service or maintenance agreements
Register the printer
Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/ .
www.hp.com/support/ljm11-m13 www.hp.com/go/carepack www.register.hp.com
44 Chapter 6 Solve problems ENWW
Interpret control-panel light patterns
If the printer requires attention, an error code appears on the control-panel display.
Table 6-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 6-2 Control-panel light patterns
Light status
All lights are off.
State of the printer
The printer is in Auto-Off mode or is turned off.
Action
Press the power button to deactivate the
Auto-Off mode or to turn on the printer.
Status lights cycle The status lights cycle during the formatter initialization period or when the printer is processing a cleaning page.
No action is required. Wait for the initialization period to end. The printer should enter the ready state when the initialization period is finished.
Ready light is on, and attention light is off.
The printer is in the ready state.
No action is required. The printer is ready to receive a print job.
ENWW Interpret control-panel light patterns 45
Table 6-2 Control-panel light patterns (continued)
Light status State of the printer
Ready light is blinking, and attention light is off.
The printer is receiving or processing data.
Action
No action is required. The printer is receiving or processing a print job.
Attention light is blinking, and ready light is off.
The printer has experienced an error that can be corrected at the printer, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray.
Inspect the printer, determine the error, and then correct the error. If the error is the absence of paper in the proper tray or the printer is in a manual feed mode, put the proper paper in the tray and follow the onscreen instructions, or open and close the print-cartridge door to resume printing.
Attention light is blinking, and ready light is on.
The printer has experienced a continual error from which it will recover on its own.
If the recovery is successful, the printer continues to the processing data state and completes the job.
If the recovery is unsuccessful, the printer continues to the continuable error state. Try removing any media from the media path and turning the printer power off, and then on again.
The attention and ready lights are on.
The printer has experienced a fatal error from which it cannot recover.
1.
Turn off the printer or disconnect the power cord from the printer.
2.
Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer.
3.
Wait for the printer to initialize.
If the error persists, contact HP customer support.
46 Chapter 6 Solve problems ENWW
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Table 6-2 Control-panel light patterns (continued)
Light status State of the printer
The wireless light is blinking.
The printer is attempting to locate a wireless network.
Action
No action is required.
The wireless light is on.
The printer is connected to a wireless network.
No action is required.
The wireless light is off.
The printer is not connected to a network, and the wireless unit in the printer might be turned off.
If the light is off, the printer is not connected to the network and the wireless unit in the printer might be off. Press the wireless button to try connecting to the network, or run the Wireless Configuration utility to configure the printer. To verify that the printer finds the network, print a configuration page. The printer should have an IP address assigned to it.
For information about connecting wirelessly to a network, see
Solve wireless problems on page 64 .
If the printer remains unable to connect to the network, uninstall and then reinstall the printer. If the error persists, contact a network administrator or refer to the user manual of the wireless router or access point.
Interpret control-panel light patterns 47
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.
1.
Open the HP Embedded Web Server (EWS):
Network-connected printers a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Cancel button until the Ready light begins blinking.
ii.
Release the Cancel button.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Settings tab.
3.
Select the Restore Factory Settings option, and click the Apply button.
The printer automatically restarts.
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Solve paper feed or jam problems
If the printer has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1.
Open the printer and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly in the software driver or EWS.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
5.
Check the printer control panel to see if the printer is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.
6.
The pickup roller and separation pad might be contaminated.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this printer.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.
1.
If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2.
Check that the tray is configured for the correct paper size and type on the in the software driver or EWS.
Adjust paper settings if necessary.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Access the HP Embedded Web Server (EWS) to print a cleaning page to remove excess toner from inside the printer:
ENWW Solve paper feed or jam problems 49
a.
On the Information tab of the EWS, click Print Info Pages.
b.
In the Print Cleaning Page area, click Print to print a cleaning page.
5.
Print a configuration page to test the printer.
a.
Press and hold the Cancel button until the Ready light begins blinking.
b.
Release the Cancel button.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1.
Use only paper that meets HP specifications for this printer.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
6.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
7.
Verify that the tray is configured correctly for the paper type and size.
8.
Make sure the printing environment is within recommended specifications.
50 Chapter 6 Solve problems ENWW
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●
●
Clear jams from the input tray
●
Clear jams in the toner-cartridge area
●
Paper jam locations
1
3
2
1
2
3
Output bin
Input tray
Toner cartridge area
Clear jams from the input tray
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
ENWW Clear paper jams 51
1.
Remove any loose paper from the input tray.
2.
Open the top cover.
3.
Remove the toner cartridge.
52 Chapter 6 Solve problems ENWW
4.
Remove any visible jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper.
5.
Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
ENWW Clear paper jams 53
6.
Reinsert the toner cartridge.
7.
Close the top cover.
Clear jams in the toner-cartridge area
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
1.
Open the top cover.
54 Chapter 6 Solve problems ENWW
2.
Remove the toner cartridge.
3.
Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
ENWW Clear paper jams 55
4.
Reinsert the toner cartridge.
5.
Close the top cover.
Clear jams in the output bin
When a jam occurs, the Attention light blinks repeatedly on the printer control panel.
1.
Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.
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2.
Open the top cover.
3.
Remove the toner cartridge.
4.
Remove any jammed paper from the tonercartridge area.
ENWW Clear paper jams 57
5.
Reinsert the toner cartridge.
6.
Close the top cover.
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Improve print quality
Introduction
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Expand the list of Type is: options.
5.
Expand the category of paper types that best describes your paper.
6.
Select the option for the type of paper you are using, and click the OK button.
7.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Check the paper type setting (OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.
4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
Check toner-cartridge status
Check the supplies status page for the following information:
●
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
ENWW Improve print quality 59
●
Part numbers for HP toner cartridges
●
Number of pages printed
The printer prints the supplies status page when it prints the configuration page.
1.
Press and hold the Cancel button until the Ready light begins blinking.
2.
Release the Cancel button.
Clean the printer
Print a cleaning page
1.
On the Information tab of the EWS, click Print Info Pages.
2.
In the Print Cleaning Page area, click Print to print a cleaning page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1.
Remove the toner cartridge from the printer.
2.
Check the memory chip for damage.
3.
Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5.
Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
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Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:
●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
●
Do not place the printer in a confined space, such as a cabinet.
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljm11-m13 .
HP PCLmS driver
●
Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and printer-feature support for most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are based on PCL
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab, and locate the Print Quality area.
4.
If the entire page is too dark, use these settings:
ENWW Improve print quality 61
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
Change print density
You can change the print density setting by from the printer properties dialog box.
1.
Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and Windows Server 2003
(using the default Start menu view): Click Start, and then click Printers and Faxes.
-or-
Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and Windows Server 2003
(using the Classic Start menu view): Click Start, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
2.
In the list of printers, right-click the name of this product, and then click the Properties menu item to open the printer properties dialog box.
3.
Click the Device settings tab, and then move the Print Density slider to the desired setting.
4.
Click the Apply button to accept the setting, and then click the OK button to close the dialog box.
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Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
ENWW Solve direct-connect problems 63
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause
The product is off.
Solution
Verify that the product is on and ready. Restart the product if necessary.
The product is too far away from the wireless router or access point. Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication.
Temporarily disable the firewall program to install the product. Reenable the firewall program once the product installation is complete. If disabling the firewall allows you to communicate with the product, you might want to assign the product a static IP address, and then re-enable the firewall. For information about firewalls that are used in an HP environment, see www.hp.com/ support/XP_firewall_information .
The product is not communicating with the wireless router or access point.
●
Verify that the wireless light is on. If it is not on, press the wireless button.
●
Move the product closer to the wireless router or access point, and then try again.
●
Restore the default wireless settings.
a.
Turn the product off.
b.
Press and hold the wireless button and the cancel
button, and then turn the product on.
c.
Hold the buttons until all the lights blink in unison, and then release the buttons.
If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.
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The product cannot connect to the wireless network.
Cause
The product wireless settings and the network settings do not match.
The wireless router or access point is configured with a media access control (MAC) filter that is denying the product access to the network.
Solution
You might need to configure the product network settings manually. Verify that you know the following network settings:
●
Communication mode
●
Network name (SSID)
●
Channel (ad-hoc networks only)
●
Authentication type
Use the Wireless Configuration utility to configure the product to print on wireless network.
If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.
Configure the wireless router or access point so that the list of accepted MAC addresses includes the product hardware address.
Refer to the device owners manual for help.
The wireless connection is sometimes disabled.
Cause
The product environment might be affecting wireless communication. The following situations can affect wireless communication:
●
A concrete or metal framed wall stands between the product and the wireless router or access point.
●
Televisions, computer appliances, microwave ovens, intercoms, mobile/cellular phones, battery chargers, and AC power adapters are installed close to the network.
●
A broadcast station or high-tension wire is located close to the network.
●
A fluorescent light that is near the network is being switched on or off.
Solution
Move the product to a location where it can receive a steady signal from the wireless router or access point. Or you might need to move the wireless router or access point.
Solve wireless problems 65
66 Chapter 6 Solve problems ENWW
Index
A accessories
Android devices
B bins, output
browser requirements
C cartridge
cleaning
control panel
customer support
D
double-sided printing
duplex printing
duplex printing (double-sided)
duplexing
E
Embedded Web Server
changing password 38 opening 38
embedded Web server
Networking tab 35 product status 35
embedded web server
shop for supplies 35 supplies status 35 support 35
Embedded Web Server (EWS)
Explorer, versions supported
F
factory-set defaults, restoring 48
H
HP Embedded Web Server
changing password 38 opening 38
HP Embedded Web Server (EWS)
I
Information tab (embedded Web
interface ports
Internet Explorer, versions supported
J jams
M manual duplex
memory
memory chip (toner)
mobile printing
mobile printing, software supported
multiple pages per sheet
N
Netscape Navigator, versions supported
network
password, changing 38 password, setting 38
ENWW Index 67
Networking tab (embedded Web
networks
O
operating systems (OS)
operating systems, supported 6
ordering
OS (operating system)
output bin
P
pages per sheet
paper
paper jams
paper pickup problems
paper type
paper types
part numbers
accessories 16 replacement parts 16 supplies 16 toner cartridge 16 toner cartridges 16
power
power connection
print on both sides
priority feed tray
problem-solving
R replacement parts
replacing
restoring factory-set defaults 48
S settings
factory-set defaults, restoring 48
Settings tab (embedded Web server)
sleep delay
solving
specifications
status
supplies
support
system requirements
T technical support
toner cartridge
toner cartridges
Tray 1
trays
troubleshooting
W
Web browser requirements
Web sites
68 Index ENWW
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Key Features
- Fast printing speeds of up to 18 ppm
- High-quality output with a resolution of up to 600 x 600 dpi
- Easy-to-use control panel with a backlit LCD display
- Versatile paper handling options, including a 150-sheet input tray and a 10-sheet priority input slot
- Optional automatic duplex printing for two-sided printing
- Mobile printing capabilities with the HP Smart App
- Compact and affordable design
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Frequently Answers and Questions
What is the maximum print resolution of the HP LaserJet Pro M11-M13 Printer series?
Does the HP LaserJet Pro M11-M13 Printer series support automatic duplex printing?
What is the input tray capacity of the HP LaserJet Pro M11-M13 Printer series?
What is the recommended monthly print volume for the HP LaserJet Pro M11-M13 Printer series?
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