Panasonic KX-TVM50 Brochure

V o i c e
Processing
System
KX-TVM50
KX-TVM200
Bursting with new and improved messaging features for the Networking age,
Panasonic introduces KX-TVM50 and KX-TVM200 - two voice processing systems
(VPS) with knockout features designed to help businesses handle every call in a
courteous and efficient manner.
The new voice processing systems allow businesses to give that all important human
voice touch when handling customer calls. Calls are processed gracefully even if it
cannot be personally answered. The new VPS systems help ensure that customer
calls are handled during high call traffic periods as well as outside normal business
hours and help retain your most valuable asset - your customers.
The KX-TVM50 and KX-TVM200 each offer automated attendant, automatic call
routing, and message notification capabilities, and each can be customised to your
business telephony needs.
New advanced features include, among others, e-mail notification when a caller
leaves a message, capability to attach voice messages to e-mail messages, and easier
operation using the LCD and soft-keys on Proprietary Telephones (PT).
Each of the new voice processing model comes with advanced intuitive
graphical software tool that makes it easy to create Custom Service menu.
With the KX-TVM50 and KX-TVM200, Panasonic
delivers new levels of communication ease and
efficiency that can help any business achieve higher
productivity.
New Voice Mail Systems that Can Be Tailor
System Highlights
e -message
Even while you are away from the office, the
VPS makes sure you never miss a message
left for you.
The VPS can be easily configured to notify
you by email when a customer leaves you a
new message; simply log in to your mailbox
remotely and listen to your messages.
Better yet, have the VPS send the new
messages as e-mail attachments (telephone
quality WAV file), and listen to them on your
PC without even picking up the phone! You
can easily forward them via e-mail to other
parties, and keep backup copies of those
messages on your PC.
Calling back the office to check your
messages is finally a thing of the past!
message
name: Mark
'04 10 01
15 : 21message
name: Sales Dept.
'04 10 04
09 : 15
message
name: David
'04 10 04
13 :04 message
name: Mark
'04 10 06
LAN
21 : 35
message
name: Service De
'04 10 06
21 : 46
System Expansion
When your business grows, you need a VPS that can grow
with you. As your needs change with the times, the KXTVM50 and KX-TVM200 can be expanded to keep up with
your increased call traffic.
The KX-TVM50 comes equipped with 2 ports, capable of
handling 2 calls at once, depending on the PBX system
being used. This entry level system is ready to satisfy smallscale voice mail needs right out of the box, and can be
expanded to 6 ports, handling 6 calls at once. The system
comes equipped with 4 hours recording time which can be
doubled by adding a KX-TVM524 4-Hour Recording Time
Expansion Card.
The larger-scale KX-TVM200 can be expanded to 24 ports,
handling 24 calls at once. Recording time is an incredible
1,000 hours.
red to Your Needs
Standard Functions
Voice Mail Service
The KX-TVM50 provides 64 password-protected mailboxes and
the KX-TVM200 provides 1,024. When callers reach your mailbox,
they hear a personal greeting that you recorded (in any language
you want) and then get a chance to leave you a message. You can
also set the system to automatically forward messages to a backup mailbox, if desired.
Automated Attendant Service
Voice Mail (VM) Menu on the LCD
For easier operation, Voice Mail menus and the number of new
messages received can be displayed on the LCD screens of
Proprietary Telephones. Users can retrieve messages or specify
parameters.
Custom Service and
Custom Service Builder
Answers incoming calls and routes the caller to the appropriate
extension or department.
Interview Service
The KX-TVM50 and KX-TVM200 can provide a kind of "interview
service." You can record up to 10 questions and set the system up
so that when someone calls, he or she is sent to the questionand-answer mailbox. The system will ask the questions and then
record the caller's answers. This is ideal for such uses as taking
mail orders, screening job applicants, or conducting surveys.
Message Waiting Notification
This feature tells you when a caller has left a message in your
mailbox. It can notify you in any of three ways: by lighting the
"message waiting" lamp on your telephone; by sending a
message to your beeper, either telling you to call your mailbox or
actually providing the caller's number; or by calling you at a
telephone number you specified in advance.
Thank you for calling Panasonic.
For English, press 1.
For Spanish, press2.
1
Multilingual Voice Prompts
You can program multilingual voice prompts. The opening
greeting can be set to let the caller choose a language, and you
can even program different incoming phone lines to be
answered in different languages. It’s a great feature for global
businesses.
Direct Mailbox Access
For information on new products, press 1.
For technical support, press2.
For information on training courses, press3.
To send us a fax, press 4.
Mailbox owners can retrieve new messages simply by calling from
their extension or pre-registered telephone number. No confusing
log-in codes are required.
Automatic Message Forward / Copy Message
Using Custom Service, you can give callers 1-digit access to
department extensions, special announcements, and other
information. The caller listens to the first Custom Service Menu,
then selects from the options available. You can create a variety of
menus and make all necessary settings easily on a PC, with
graphical icons to guide you.
If messages have not been “picked up” after a specified period of
time, the system can be programmed to automatically move or
copy the message to another mailbox.
Holiday Service
The system can play special greetings for holidays and special
service settings can be programmed.
Intuitive Graphical Tool
Playback Volume / Speed Control
USB/
RS232C/
LAN
Subscribers can change playback volume or speed while
listening to voice guidance or messages.
Fax Detection
Custom Service Builder
When a port receives a fax call and CNG tones are detected, the
system automatically transfers the call to the designated fax
extension.
Useful Panasonic Functions
KX-TVM50/200 Features List
Caller ID Call Routing
PBX Integration Features
This feature automatically sends calls from pre-assigned Caller
ID numbers , ("wild card" digits can be used) to a designated
mailbox, extension, or Custom Service.
Routing can help your company provide better service in
countless ways. For example, when an important customer
rings, you can forward his call directly to your company's key
contact. Have calls from your client in Paris forwarded to a
mailbox with a greeting message in French. Or have calls from
family members or friends sent to a private Custom Service
menu just for them. You can even use Message Waiting
Notification to call your beeper or mobile phone when
someone has called and left a message in your mailbox.
Caller Name Announcement
Now , you don’t even have to look at your phone to identify
certain callers. With this feature, you can store pre-recorded
audio messages that will be played through the telephone’s
handset, matching a Caller ID number that is programmed
with a pre-recorded message.
Personal Greeting for Caller ID
Each subscriber can record up to four different personal
greetings and designate up to eight Caller ID numbers to be
directed to each greeting. For example, you could create one
greeting message in German, and designate eight German
customers. If any of them call while you are away from your
desk, they will automatically be sent to the mailbox with the
German greeting.
Intercom Paging
Notifies you of an incoming call, even if your extension is
unanswered. The system will put the caller on hold, and use an
internal or external paging function to announce, “I have a call
for…” You can answer the call from anywhere in your facility
by dialling a pick-up code from any system phone.
Live Call Screening
This lets you monitor incoming messages in real time, allowing
you to answer the phone or let the caller leave a message. It is
like having a telephone answering machine right at your desk.
• APT Integration (KX-TVM50 only)
• Auto Configuration*
• DPT Integration
• Direct Mailbox Access*
• Display the Number of New
Messages on PT
• Inband Integration (KX-TVM50 only)
• Intercom Paging*
• Live Call Screening*
• Timed Reminder Setting
• Voice Mail Menu (English only)
Client Application
• Custom Service Builder
• Windows-based Administration
LAN Features
• E-mail Integration (e-message)
Subscriber’s Features
• Auto Play Message
• Auto Receipt
• Bookmark
• Call Transfer Status
• Caller ID Screening*
• Caller Name Announcement
– Personal*
• Covering Extension
• Deleted Messages Recovery
• External Message Delivery List
• External Message Delivery Service
• Group Distribution List
– Personal
• Incomplete Call Handling Service
• Mailbox Capacity Warning
• Message Delivery, Internal
• Message Reception Mode
• Message Transfer
• Message Waiting Notification
– Lamp
• Message Waiting Notification
– Phone or Beeper
• Multilingual Voice Prompts
• Password Protection for Subscribers
• Personal Greeting for Caller ID*
• Personal Greetings
• Play Message Envelop
• Playback Pause
• Playback Volume / Speed Control
• Private Message
• Reply to Message Sender
• Temporary Personal Greeting
• Urgent Message
System Features
Two-Way Recording
This allows a subscriber to record a conversation (both the
caller's words and the subscriber's own words) in his or her
mailbox. Simply press the Two-Way Record key to initiate
recording.
Two-Way Transfer
This allows the subscriber to record a conversation into
another subscriber's mailbox. This is especially useful, for
example, for companies that want their receptionists to
personally record messages from callers.
• Alternate Extension Group
• Announcement on Hold
• Auto Forwarding
• Automated Attendant Service
• Backup and Restore Messages in
Mailboxes
• Broadcasting Messages (System
Manager Only)
• Busy Coverage Mode
• Call Hold
• Call Routing (Caller ID / Direct Inward
Dialling / Personal Identification
Number)*
• Call Services
• Callback Number Entry
• Caller Name Announcement over
Intercom Paging
• Caller Name Announcement
– System*
• Calling a Wireless Beeper
• Class of Service (64 levels)
• Custom Service
• Day Service
• Daylight Saving Time (auto switching)
• Dialling by Name
• Extension Group
• Fax Management
• Fax Transfer, Automatic
• General Delivery Mailbox
• Group Distribution List
– System
• Holiday Service
• Incoming Call Services
– Custom Service, Automated
Attendant Service,
– Voice Mail Service, Interview
Service,
• Interview Service
• Logical Extension (All Calls Transfer to
Mailbox)
• Mailbox
• Multilingual Voice Prompts
• Name Entry Parameters
• Night Service
• No Answer Coverage Mode
• On Hold Announcement Menu
• Operator Service
• Outgoing Call Services
– Message Waiting Notification,
External Message Delivery
• PIN Call Routing
• Play Owner’s Name during Transfer
• Play System Prompt After Personal
Greetings
• Rotary Telephone Service
• Service Access Commands
• Special Feature Authorisation
• System Clock
• System Prompt / Multi Language
• Time and Date Stamp
• Voice Mail Service
System Administration Features
• Auto Configuration*
• System Reports
* APT / DPT Only
APT : Analogue Proprietary Telephone
DPT : Digital Proprietary Telephone
SLT : Single Line Telephone
Network Diagram
KX-TVM200
Ethernet
DPT
USB
E-mail Server
PC
PC
PC
PC
KX-TDA100
Internal Modem
(Optional)
KX-TVM200
PC
KX-TVM50
Ethernet
(Optional)
DPT
USB
E-mail Server
PC
PC
PC
PC
KX-TDA30
Internal Modem
(Optional)
KX-TVM50
PC
KX-TVM50/200 Specifications
KX-TVM50
Number of Ports
KX-TVM200
2 to 6
0 to 24
Panasonic KX series PBX*
Panasonic KX series PBX
Connectable PBX
DTMF
Dialling Method
Flash Time
CPC Detection
100/300/600/900 ms (programmable)
-
None/6.5/150/300/450/600 msec (programmable)
-
Loop start
-
Type of Line
2 to 5 digits (programmable)
Extension Numbering
100 to 9900msec (every 100 msec per unit)
Pause
Programmable DTMF sequence.
Message Waiting Lamp
Data line of APT/DPT interface
Voice Storage
Initial : 4h Max.:8h
Max. 1000 h
Max. 64
Max. 1,024
Number of Mailboxes (including System Manager and
Message Manager mailboxes)
Unlimited
Number of Messages
1 to 360 sec (programmable)
Personal Greeting Messages
1 to 30 days, or unlimited (programmable)
Message Retention Time
1 to 60 min. or unlimited (programmable)
Maximum Message Length
Mailbox List, Class of Service List, System Service Report, Call Account Report, Port Usage Report, Disk Usage Report, Mailbox Usage Report,
Activity Reporting
Fax Call Report, Mailbox Information Report, Call Handling Statistic Report, Message Status Report, Subscriber Setup Report, Security
Information Report, Hourly Statistics Report
Connections
Modular connectors
Telephone Line:
Modular connectors
(2-conductor wire; 4-conductor in the case of DPT/APT integration)
Data Port:
(4-conductor wire)
USB Interface, LAN Interface
Power Source
120 VAC, 60 Hz
Power Consumption (Approx.)
Dimensions
Weight
Memory Media
40W
25W
249 x 316 x 74 mm
275 x 376 x 117 mm
2.0 Kg
4.4 Kg
Flash Memory
Remote Modem
HDD
Internal Modem Card (Max. 33600 bps)
* With a SLT interface, the VPS is connected to other PBXs.
Optional Accessories
KX-TVM50
KX-TVM200
KX-TVM502
2 Port Expansion Card (2ch)
KX-TVM204
4 Port Digital Interface Card (4ch)
KX-TVM524
Expansion Memory Card (4h)
KXTVM214
4 Port DSP Card
KX-TVM503
2 Port Digital Interface Card (4ch)
KX-TVM296
Internal Modem Card
KX-TVM594
LAN Interface Card
KX-TVM296
Internal Modem Card
Design and specifications are subject to change without notice. ME1004-TVM50/200.NE Printed in UK