OWNER’S MANUAL Wireless Sound Bar Please read this manual carefully before operating your set and retain it for future reference. MODEL SH4D (SH4D, SPJ4B-W) www.lg.com Copyright © 2017 LG Electronics Inc. All Rights Reserved. 2 Getting Started Safety Information 1 CAUTION Getting Started RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK) NO USER-SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. This lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. WARNING: TO PREVENT FIRE OR ELECTRIC SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. CAUTION: The apparatus should not be exposed to water (dripping or splashing) and no objects filled with liquids, such as vases, should be placed on the apparatus. WARNING: Do not install this equipment in a confined space such as a book case or similar unit. CAUTION: Do not use high voltage products around this product. (ex. Electrical swatter) This product may malfunction due to electrical shock. CAUTION: No naked flame sources, such as lighted candles, should be placed on the apparatus. CAUTION: Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from over heating. The openings shall be never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product shall not be placed in a builtin installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instruction has been adhered to. Getting Started CAUTION concerning the Power Cord NOTICE: For safety marking information including product identification and supply ratings, please refer to the main label on the bottom or the other surface of the product. This device is equipped with a portable battery or accumulator. How to Safely remove the battery or the battery pack from the equipment: To remove the old battery or battery pack, follow the assembly steps in reverse order. To prevent contamination of the environment and bring on possible threat to human and animal health, the old battery or the battery put it in the appropriate container at designated collection points. Do not dispose of batteries or battery pack together with other waste. It is recommended that you use local, free reimbursement systems batteries and accumulators. The battery shall not be exposed to excessive heat such as sunshine, fire or the like. For models using an adapter Only use the AC adapter supplied with this device. Do not use a power supply from another device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. 1 Getting Started The Power Plug is the disconnecting device. In case of an emergency, the Power Plug must remain readily accessible. Check the specification page of this owner’s manual to be certain of the current requirements. Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your device, and if its appearance indicates damage or deterioration, unplug it, discontinue use of the device, and have the cord replaced with an exact replacement part by an authorized service center. Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the device. 3 4 Getting Started Symbols ~ 1 0 Refers to alternating current (AC). Refers to direct current (DC). Getting Started Refers to class II equipment. 1 Refers to stand-by. ! Refers to “ON” (power). Refers to dangerous voltage. Table of Contents 5 Table of Contents 1 Getting Started 4Troubleshooting 2 6 6 6 7 8 8 9 10 Safety Information Unique features Introduction – Symbols used in this manual Remote control Front panel Rear panel About LED condition Installing the sound bar 24 24 25 25 2Connecting 11 11 13 13 13 15 15 Connecting the AC Adapter Wireless subwoofer connection Connecting to your TV – Using an OPTICAL cable – LG Sound Sync Optional equipment connection – OPTICAL IN connection 3Operating 16 16 16 16 17 18 19 19 21 21 21 23 23 23 23 Operations – Turn off the sound temporarily – Using your TV remote control – Auto power down – AUTO POWER On/Off – Auto function change Using BLUETOOTH® technology – Listening to music stored on the BLUETOOTH devices Using BLUETOOTH App – Install “Music Flow Bluetooth” App onto Your BLUETOOTH Device – Activate BLUETOOTH with “Music Flow Bluetooth” App Sound adjustment – Setting sound effect – Adjust the woofer level settings – Night mode Troubleshooting – General – NOTES to use wireless – NOTES to release Demo mode 1 2 5Appendix 26 27 29 29 Trademarks and licenses Specifications Maintenance – Handling the unit 3 4 5 6 Getting Started Unique features 1 Auto power down Getting Started This unit will turn off by itself for energy saving consumption. LG Sound Sync Controls volume level of this unit by the remote control of your LG TV that is compatible with LG Sound Sync. BLUETOOTH® Listens to music stored on your Bluetooth device. Introduction Symbols used in this manual ,,Note Indicates special notes and operating features. >>Caution Indicates cautions for preventing possible damages from abuse. Getting Started Remote control 7 • • • • • • • • • • • • • • a• • • • • • • • • • • • • • 1 (Power) : Switches the unit ON or OFF. F : Selects the function and the input source. STANDARD : Selects standardized sound. CINEMA : Selects cinematic surround sound. VOL o/p : Adjusts speaker volume. (Mute) : Mutes the sound. • • • • • • • • • • • • • • b• • • • • • • • • • • • • • C/V (Skip) : Skips Fast backward or Forward. dM (Play/Pause) : Starts playback. / Pauses playback. ,,Note You can control Bluetooth device using C/V (Skip) and dM (Play/Pause) buttons on the remote control. Replacement of Battery NIGHT ON/OFF : - Turns on or off Night mode. - Controls this unit using TV remote. (Page 16) WOOFER LEVEL o/p : Adjusts sound level of subwoofer. AUTO POWER ON/OFF : - Turns on or off AUTO POWER function. (Page 17) Remove the battery cover on the rear of the remote control, and insert the battery with and matched correctly. - Turns on or off the Bluetooth connection lock. (Page 20) 1 Getting Started ASC : Analyzes the property of input sound and provides the sound optimized for the content in real time. 8 Getting Started Front panel 1 Getting Started ARemote sensor DThe buttons are located on the rear. BStandby LED (Red) CFunction LED (White) Rear panel Ao/p (Volume) : Adjusts volume level F (Function) : Selects the function and input source. 1/! (Standby/On) BDC IN : AC adapter input COPTICAL IN : Optical input DUSB (Service only) : S/W download connector Getting Started 9 About LED condition LED Description OPTICAL LED turns on. OPTICAL function is selected. OPTICAL LED blinks twice and turns on. LG Sound Sync (Optical) function is selected. BT (Bluetooth) LED turns on. Paired with Bluetooth device. BT (Bluetooth) LED blinks. Waiting for Bluetooth connection. LG TV LED turns on. LG Sound Sync (Wireless) function is selected. ,,Note yy When you press any button, standby LED (Red) on the main unit blinks. yy When you press (Mute) button, standby LED (Red) blinks slowly. yy When this unit reaches minimum volume, standby LED (Red) turns on for 2 seconds and blinks slowly. yy When this unit reaches maximum volume, standby LED (Red) turns on for 2 seconds. yy When you press volume (o/p) button continually, standby LED (Red) blinks quickly. 1 Getting Started Condition 10 Getting Started Installing the sound bar 1 You can hear the sound by connecting the unit to the other device : TV, Blu-ray disc player, DVD player, etc. Getting Started Place the unit in front of the TV and connect it to the device you want. (Pages 13 - 15) >>Caution yy For best performance of wireless connection such as Bluetooth or wireless subwoofer, do not install the unit on Metallic furniture because wireless connection communicates through a module positioned on the bottom of the unit. yy Be careful not to make scratches on the surface of the Unit / Subwoofer when installing or moving them. Connecting 11 Connecting the AC Adapter Wireless subwoofer connection Connect the speaker to the power supply with the supplied AC adapter. LED indicator of wireless subwoofer 1. Connect the supplied AC power cord to the AC adapter. LED Color Status 2. Connect the AC adapter cable to DC IN adapter input. Green (Blink) Attempting to make connection. 2 3. Plug the AC power cord into an AC outlet. Green The connection is completed. Red The wireless subwoofer is in standby mode or the connection is failed. Connecting Off (No display) The power cord of wireless subwoofer is disconnected. Setting up the wireless subwoofer for the first time >>Caution 1. Connect the power cord to the subwoofer and plug the power cord into a power outlet. Only use the AC adapter supplied with this device. Do not use a power supply from another device or manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. 2. Turn on the main unit : The sound bar and wireless subwoofer will be automatically connected. -- Green LED on the rear of wireless subwoofer turns on. 12 Connecting Manually pairing wireless subwoofer ,,Note When your connection is not completed, you can check red LED on the wireless subwoofer and the wireless subwoofer does not make sound. To solve the problem, follow the steps below. yy It takes a few seconds (and may take longer) for the main unit and the subwoofer to communicate with each other and make sounds. 1.Press Pairing button on the rear of the wireless subwoofer. yy The closer the main unit and the subwoofer, the better sound quality. It is recommended to install the main unit and the subwoofer as close as possible and avoid the cases below. 2 Connecting -- There is an obstacle between the main unit and the subwoofer. -- There is a device using same frequency with this wireless connection such as a medical equipment, a microwave or a wireless LAN device. -- The green LED on the rear of the wireless subwoofer blinks quickly. (If the green LED does not blink, press and hold the Pairing button.) -- Keep the sound bar and the subwoofer away from the device (ex. wireless router, microwave oven, etc.) over 1m to prevent wireless interference. 2. Turn on the main unit. 3. Pairing is completed. -- The green LED on the rear of the wireless subwoofer turns on. >1m Connecting 13 Connecting to your TV LG Sound Sync Using an OPTICAL cable 1. Connect the OPTICAL IN jack on the back of the unit to OPTICAL OUT jack on the TV using an OPTICAL cable. You can control some functions of this unit by your TV's remote control with LG Sound Sync. It is compatible with the LG TV that is supported LG Sound Sync. Make sure of the LG Sound Sync logo on your TV. Optical cable Refer to the TV's instruction manual for the details of LG Sound Sync. Make one of the following connections, depending on the capabilities of your equipment. ,,Note 2. Select the input source to OPTICAL by pressing F button on the remote control or unit repeatedly. ,,Note yy Before connecting the optical cable, be sure to remove the protection plug cover if your cable has the cover. yy You can enjoy the TV audio through the speakers of this unit. In the case of some TV models, you must select the external speaker option from the TV menu. (For details, reference your TV user manual.) yy Set up the sound output of TV to listen to the sound through this unit : TV setting menu [ [Sound] [ [TV Sound output] [ [External speaker (Optical)] yy Details of TV setting menu vary depending on the manufacturers or models of your TV. yy If this unit is connected by OPTICAL and ARC at the same time, the ARC signal is a high priority. yy You can also use the remote control of this unit while using LG Sound Sync. If you use TV's remote control again, the unit synchronizes with the TV. yy When the connection fails, make sure of the condition of the TV and power. yy Make sure of the condition of this unit and the connection in the cases below when using LG Sound Sync. -- The unit is turned off. -- Changing the function to the others. -- Disconnecting the optical cable. -- Disconnecting the wireless connection caused by interference or a distance. yy The amount of time to turn off this unit is different depending on your TV when you set AUTO POWER function to ON. yy Details of TV setting menu vary depending on the models of your TV. 2 Connecting Controllable function by LG TV's remote control : Volume up/down, mute 14 Connecting With wired connection With wireless connection 1. Connect your LG TV to the unit by using an optical cable. 1. Turn on the unit by pressing 1 on the remote control or 1/! on the unit. 2. Select the input source to LG TV by pressing F button on the remote control or unit repeatedly. 2 Optical cable 3. Set up the sound output of TV to listen to the sound through this unit : TV setting menu [ [Sound] [ [TV Sound output] [ [LG Sound Sync (Wireless)] Connecting ,,Note 2. Set up the sound output of TV to listen to the sound through this unit : TV setting menu [ [Sound] [ [TV Sound output] [ [LG Sound Sync (Optical)] 3. Turn on the unit by pressing 1 on the remote control or 1/! on the unit. 4. Select the input source to OPTICAL by pressing F button on the remote control or on unit repeatedly. If you turned off the unit directly by pressing 1 on the remote control or 1/! on the unit., LG Sound Sync (Wireless) will be disconnected. To use this function again, you should reconnect the TV and the unit. Connecting 15 Optional equipment connection OPTICAL IN connection Connect an optical output jack of external devices to the OPTICAL IN jack. Optional equipment connection You can enjoy both sound and picture from the external device you connect. HDMI cable 2 To the optical output jack of external device 1. Connect the OPTICAL IN jack on the back of the unit to optical out jack of your external device. 2. Select the input source to OPTICAL by pressing F button on the remote control or unit repeatedly. 3. Listen to sound. ,,Note Before connecting the optical cable, be sure to remove the protection plug cover if your cable has the cover. 1. Connect HDMI IN jack of your TV to HDMI OUT jack on the external device such as Blu-ray disc player, DVD player, etc. 2. Connect the OPTICAL IN jack on the back of the unit to OPTICAL OUT jack on the TV using an OPTICAL cable. 3. Select the input source to OPTICAL by pressing F button on the remote control or unit repeatedly. Connecting Optical cable Optical cable 16 Operating Operations Auto power down Turn off the sound temporarily Press (Mute) to mute your unit. To cancel it, press (Mute) again on the remote control or change the volume level. Using your TV remote control 3 You can control some functions of this unit by your TV remote control even by other company’s product. Controllable functions are volume up/down and mute. Operating Press and hold NIGHT ON on the remote control for about 2 seconds. To turn off this function, press and hold NIGHT OFF on the remote control for about 2 seconds. ,,Note yy Supported TV brands LG Panasonic Philips Samsung Sharp Sony Toshiba Vizio yy Make sure that the sound output of your TV is set to [External speaker]. yy Depending on the remote control, this function may not work well. yy This function does not operate on LG TV's magic remote control. yy This function may not work well when you use LG Sound Sync. This unit will turn itself off to save electric consumption if the main unit is not connected to an external device and has not been used for 15 minutes. How to disconnect the wireless network connection or the wireless device Set up the AUTO POWER ON/OFF function to off and turn off the unit. Operating 17 AUTO POWER On/Off This unit automatically turns on by an input source : Optical, LG TV or Bluetooth. When you turn on your TV or an external device connected to this unit, this unit recognizes the input signal and selects the suitable function. You can hear the sound from your device. If you try to connect your Bluetooth device, this unit turns on and the unit will be connected to your Bluetooth device. This function turns on or off each time you press AUTO POWER ON/OFF. ,,Note yy After the unit is turned on by AUTO POWER function, it will be automatically turned off if there is no signal for a certain period of time from the TV connected by LG Sound Sync (Optical/Wireless). yy After the unit is turned on by AUTO POWER function, it will be automatically turned off if there is no signal for a certain period of time from the external device. yy If you turned off the unit directly, it cannot be turned on automatically by AUTO POWER function. However the unit can be turned on by AUTO POWER function when optical signal comes in after 5 seconds of no signal. yy If you disconnect Bluetooth connection by this unit, some Bluetooth devices try to connect to the unit continually. Therefore it is recommended to disconnect the connection before turn off the unit. yy When you turn on this unit for the first time, status of Auto Power function is turned on. yy To use this function, the main unit must be registered in paired devices list of Bluetooth device. yy You can set the AUTO POWER function only when this unit is turned on. 3 Operating yy Depending on the connected device, this function may not operate. 18 Operating Auto function change This unit recognizes input signals such as Optical, Bluetooth and LG TV and then changes suitable function automatically. When optical signal comes in When you turn on the external device connected to this unit by an optical cable, this unit changes the function to optical. You can hear the sound from your device. When you try to connect BLUETOOTH device 3 Operating When you try to connect your Bluetooth device to this unit, Bluetooth function is selected. Play your music on the Bluetooth device. When LG TV signal comes in When you turn on your LG TV connected by LG Sound Sync (Wireless connection), this unit changes the function to LG TV. You can hear the sound from your TV. ,,Note yy To change to optical function, it needs 5 seconds of no signal. yy If the Bluetooth connection lock function is set, Bluetooth connection will be only available on BT (Bluetooth) and LG TV function. (Page 20) Operating 19 Using BLUETOOTH® technology About BLUETOOTH Bluetooth is wireless communication technology for short range connection. The sound may be interrupted when the connection has interference from other electronic waves or when you connect Bluetooth in the other rooms. yy Available Devices : Smart phone, MP3, Notebook, etc.. yy Version : 4.0 yy Codec : SBC BLUETOOTH Profiles In order to use Bluetooth wireless technology, devices must be able to interpret certain profiles.This unit is compatible with following profile. A2DP (Advanced Audio Distribution Profile) Pairing your unit and BLUETOOTH device Before you start the pairing procedure, make sure the Bluetooth feature is turned on in to your Bluetooth device. Refer to your Bluetooth device’s user guide. Once a pairing operation is performed, it does not need to be performed again. 1. Select the input source to BT (Bluetooth) by pressing F button repeatedly. BT (Bluetooth) LED blinks. 2. Operate the Bluetooth device and perform the pairing operation. When searching for this unit with the Bluetooth device, a list of the devices found may appear in the Bluetooth device display depending on the type of Bluetooth device. Your unit appears as “LG SH4D (XX)” ,,Note yy XX means the last two digits of Bluetooth address. For example, if your unit has a Bluetooth address such as 9C:02:98:4A:F7:08, you will see “LG SH4D (08)” on your Bluetooth device. yy Depending on the Bluetooth device type, some device have a different pairing way. Enter the PIN code (0000) as needed. 3 Operating Connecting individual devices under Bluetooth wireless technology does not incur any charges. A mobile phone with Bluetooth wireless technology can be operated via the Cascade if the connection was made via Bluetooth wireless technology. Listening to music stored on the BLUETOOTH devices 20 Operating yy When Bluetooth device is not connected, BT (Bluetooth) LED blinks. 4. Listen to music. To play a music file stored on your Bluetooth device, refer to your Bluetooth device’s user guide. yy When you connect Bluetooth device (iOS device etc.) to this unit or operate the device, the volume level can be synchronized with each other. ,,Note 3 ,,Note 3. When this unit is successfully connected with your Bluetooth device, BT (Bluetooth) LED will be turned on. yy When using Bluetooth technology, you have to make a connection between the unit and the Bluetooth device as close as possible and keep the distance. However it may not work well in the case below : Operating -- There is a obstacle between the unit and the Bluetooth device. -- There is a device using same frequency with Bluetooth technology such as a medical equipment, a microwave or a wireless LAN device. yy You should connect your Bluetooth device to this unit again when you restart it. yy The sound may be interrupted when the connection has interference by the other electronic waves. yy Pairing is limited to one Bluetooth device per unit and multi-pairing is not supported. yy Depending on the type of the device, you may not be able to use the Bluetooth function. yy You can enjoy Bluetooth function using smart phone, MP3, Notebook, etc.. yy The more distance between the unit and the Bluetooth device, the lower the sound quality becomes. yy Bluetooth connection will be disconnected when the unit is turned off or the Bluetooth device gets far from the unit. yy When Bluetooth connection is disconnected, connect the Bluetooth device to the unit again. yy You can control Bluetooth device using C/V (Skip) and dM (Play/Pause) buttons on the remote control. yy If you change to another function after connecting Bluetooth, Bluetooth connection will be disconnected. And you return to Bluetooth function, Bluetooth connection will be connected automatically. BLUETOOTH connection lock (BT lock) You can limit Bluetooth connections to only BT (Bluetooth) and LG TV function to prevent unintended Bluetooth connections. Press and hold AUTO POWER ON on the remote control for about 2 seconds to turn on this function in BT (Bluetooth) function. To turn off this function, press and hold AUTO POWER OFF on the remote control for about 2 seconds in BT (Bluetooth) function. ,,Note Even if you set up Bluetooth connection lock to On, this sound bar turns on by Auto Power function. Turn off Auto Power function to prevent it. Operating 21 Using BLUETOOTH App ,,Note Install “Music Flow Bluetooth” App through “Google Android Market (Google Play Store)” yy Only Android OS is available to use “Music Flow Bluetooth” app with this unit. 1. Tap the “Google Android Market (Google Play Store)” icon. yy Additional data charges may occur if installed over 3G/4G, according to your device plan. 2. In the search bar, type in the “Music Flow Bluetooth” and search it. 3. In the search result list, find and tap “Music Flow Bluetooth” to start downloading Bluetooth app. About “Music Flow Bluetooth” App “Music Flow Bluetooth” app brings a suite of new features to this unit. Install “Music Flow Bluetooth” App onto Your BLUETOOTH Device There are two ways to install “Music Flow Bluetooth” app onto your Bluetooth device. Install “Music Flow Bluetooth” App through QR code 1. Install “Music Flow Bluetooth” app through QR code. Use the scanning software to scan the QR code. 2. Tap an icon for installation. ,,Note yy Make sure that your Bluetooth device is connected to the Internet. yy Make sure that your Bluetooth device has a scanning software application. If you don’t have one, download one from “Google Android Market (Google Play Store)”. yy Depending on area, QR code may not work. 5. Tap an icon for downloading. ,,Note yy Make sure that your Bluetooth device is connected to the Internet. yy Make sure that your Bluetooth device is equipped with “Google Android Market (Google Play Store)”. Activate BLUETOOTH with “Music Flow Bluetooth” App “Music Flow Bluetooth” app helps to connect your Bluetooth device to this unit. 1. Tap “Music Flow Bluetooth” app icon on the home screen to open “Music Flow Bluetooth” app, and go to the main menu. 2. If you want to get more information to operate, tap [Setting] and tap [Help] menu. 3 Operating To enjoy more features, you are recommended to download and install free “Music Flow Bluetooth” app. 4. Tap an icon for installation. 22 Operating ,,Note yy “Music Flow Bluetooth” app will be available in the software version as follow; -- Android O/S : Ver 4.0.3 (or later) yy If you use “Music Flow Bluetooth” app for operation, there would be some differences between “Music Flow Bluetooth” app and the supplied remote control. Use the supplied remote control as necessary. yy Depending on the Bluetooth device, “Music Flow Bluetooth” app may not work. 3 yy After connection of “Music Flow Bluetooth” app, music may be output from your device. In this case, try connecting procedure again. Operating yy If you operate the other applications or change the settings on your Bluetooth device while using “Music Flow Bluetooth” app, “Music Flow Bluetooth” app may operate abnormally. yy When “Music Flow Bluetooth” app operates abnormally, check your Bluetooth device and the connection of “Music Flow Bluetooth” app and then try to connect again. yy Depending on the smart phone's operating system, you have some differences for “Music Flow Bluetooth” operation. yy Even though Bluetooth connection will be disconnected, you can use “Music Flow Bluetooth” app when you change the function. yy Additional features offered by "Music Flow Bluetooth" app may not work depending on the distance between this unit and Bluetooth device and wireless conditions. Operating 23 Sound adjustment Adjust the woofer level settings Setting sound effect Press WOOFER LEVEL o/p button to adjust woofer level. This system has a number of pre-set surround sound fields. You can select a desired sound mode by using each sound effect buttons. The displayed items for the equalizer may be different depending on sound sources and effects. Sound effect Description STANDARD You can enjoy optimized sound. CINEMA You can enjoy more immersive and cinematic surround sound. ,,Note yy In some of sound effect mode, some speakers, there’s no sound or low sound. It depends on the mode of surround and the source of audio, it is not defective. yy You may need to reset the sound effect mode, after switching the input, sometimes even after the sound file changed. ,,Note When the subwoofer level reaches maximum or minimum , standby LED (Red) on the main unit turns on for 2 seconds. Night mode This function is useful when you want to watch movies at low volume late at night. Set Night mode to On to reduce the sound intensity and improve fineness and softness. Press NIGHT ON/OFF button to turn on or off night mode. 3 Operating Analyzes the property of input ASC sound and provides the sound (Adaptive Sound optimized for the content in Control) real time. You can adjust the sound level of subwoofer as your preference. 24 Troubleshooting Troubleshooting General PROBLEM CAUSE & CORRECTION yy Turn off the power of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and turn them on again. The unit does not work yy Disconnect the power cord of this unit and the connected external device (TV, properly. Woofer, DVD-player, Amplifier, etc.) and then try connecting again. yy Previous setting may not be saved when device power is shut off. No Power yy The power cord is unplugged. Plug in the power cord. yy Check whether electricity failed. Check the condition by operating other electronic devices. yy Incorrect input source is selected. Check the input source and select the correct input source. 4 Troubleshooting No sound yy The mute function is activated. Press (Mute) or adjust the volume level to cancel the mute function. yy When you are using connection with a external device (set top box, Bluetooth device etc.), adjust volume level of the device. No woofer sound yy The power cord of the subwoofer is not connected. Plug the power cord into the wall outlet securely. yy Pairing between the unit and the subwoofer gets disconnected. Connect the unit and the subwoofer. (Page 11) yy The remote control is too far from the unit. Operate the remote control within about 7 m. The remote control yy There is an obstacle in the path of the remote control and the unit. Remove the obstacle. does not work properly. yy The batteries in the remote control is exhausted. Replace the batteries with new one. The AUTO POWER function does not work. LG Sound Sync does not work. yy Check connection of the external device such as TV, DVD/Blu-Ray player or Bluetooth device. yy Depending on the connected device, this function may not operate. yy Check whether your LG TV supports LG Sound Sync. yy Check connection of LG Sound Sync (Optical or wireless). yy Check sound setting of your TV and this unit. Troubleshooting 25 PROBLEM CAUSE & CORRECTION The unit does not connect with Bluetooth device yy Turn off the Bluetooth connection lock function. (Page 20) Check the details below and adjust the unit according to them. yy With the sound bar connected with TV, change the AUDIO DIGITAL OUT setting on TV Setup Menu from [PCM] to [AUTO] or [BITSTREAM]. When you feel the output sound of the unit is low. yy With the sound bar connected with Player, change the AUDIO DIGITAL OUT setting on Player Setup Menu from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. yy Change Audio DRC setting on connected device setup menu to [OFF] state. yy Make sure Night Mode is not On. Turn [OFF] Night Mode. NOTES to use wireless PROBLEM CAUSE & CORRECTION yy Wireless may not operate normally in weak signal area. yy Please install the device close enough to wireless subwoofer. yy Do not install the device on metal furniture for optimum performance. yy When any part of your body contact the transceiver of the Bluetooth device or sound bar. yy When there is an obstacle or wall or the device is installed in a secluded spot. Bluetooth device may yy When there is a device(a wireless LAN, a medical equipment or a microwave) using same frequency, make the distance between the products as far away as possible malfunction or make each other. noise in the following cases. yy When to connecting the device to the Bluetooth device, make the distance between the products as close as possible each other. yy When the device gets too far from the Bluetooth device, the connection is disconnected and also malfunction may occur. NOTES to release Demo mode PROBLEM Can not change input source with F button such as BT (Bluetooth) etc. and All the function LEDs are turned on. Remote Control does not work. (No response) CAUSE & CORRECTION Unplug the power cord and plug it in again. If that doesn’t work, press and hold F button (About 15 seconds) on the main unit until the function LED indicates current selected function. 4 Troubleshooting This device may have wireless interference. 26 Appendix Trademarks and licenses All other trademarks are trademarks of their respective owners. Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. 5 Appendix For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Digital Surround is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by LG Electronics is under license. Other trademarks and trade names are those of their respective owners. Appendix 27 Specifications General Refer to the main label. Power consumption Networked standby : 0.5 W (If all network ports are activated.) AC adapter yy yy yy yy Model : DA-38A25 Manufacturer : Asian Power Devices Inc. Input : 100 - 240 V ~ 50 - 60 Hz 1.2 A Output : 25 V 0 1.52 A Dimensions (W x H x D) Approx. 890 mm X 53 mm X 85 mm Without foot Operating temperature 5 °C to 35 °C Operating humidity 5 % to 90 % Available Digital Input Audio Sampling Frequency 32 kHz, 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Available Digital Input Audio format Dolby Audio, DTS Digital Surround, PCM Input OPTICAL IN (Digital audio in) 3 V (p-p), Optical jack x 1 Amplifier (RMS Output) Total 300 W RMS 5 Front 60 W RMS x 2 (4 Ω at 1 kHz, THD 10%) Subwoofer 180 W RMS (3 Ω at 80 Hz, THD 10%) Appendix 28 Appendix Wireless subwoofer Power requirements Refer to the main label on the wireless subwoofer. Power consumption Refer to the main label on the wireless subwoofer. Type 1 Way 1 Speaker Impedance 3Ω Rated Input Power 180 W RMS Max. Input Power 360 W RMS Dimensions (W x H x D) Approx. 171 mm X 320 mm X 252 mm yy Designs and specifications are subject to change without prior notice. 5 Appendix Appendix 29 Maintenance Handling the unit When shipping the unit Please save the original shipping carton and packing materials. If you need to ship the unit, for maximum protection, re-pack the unit as it was originally packed at the factory. Keeping the exterior surfaces clean yy Do not use volatile liquids such as insecticide spray near the unit. yy Wiping with strong pressure may damage the surface. yy Do not leave rubber or plastic products in contact with the unit for a long period of time. Cleaning the unit 5 Appendix To clean the player, use a soft, dry cloth. If the surfaces are extremely dirty, use a soft cloth lightly moistened with a mild detergent solution. Do not use strong solvents such as alcohol, benzine, or thinner, as these might damage the surface of the unit.