Samsung 40'' FHD Flat TV M5000 Series 5 User Manual

USER MANUAL
SERIES 5
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com/register
Model
Serial No.
sh
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User
Manual
Read this provided user manual to see information about
product safety, installation, accessories, initial configuration,
and product specifications.
e-Manual
For more information about this TV, read the e-Manual
embedded in the product.
•• To open the e-Manual,
MENUm → Support → e-Manual → ENTERE
On the website, you can download the user manual and see its contents on your PC or mobile device.
English - 2
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION
Class II product: This symbol indicates
that a safety connection to electrical
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
earth (ground) is not required.
CAUTION: TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
AC voltage: Rated voltage marked with
ARE NO USER SERVICEABLE PARTS INSIDE. REFER
this symbol is AC voltage.
ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to make
DC voltage: Rated voltage marked with
any kind of contact with any internal part
this symbol is DC voltage.
of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure
reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be
blocked or covered.
–– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–– Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
–– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric
shock.
•• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and
contact an authorised dealer immediately.
•• This apparatus uses batteries. In your community, there might be environmental regulations that require you to
dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
•• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire or
electric shock.
•• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon
or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they
exit from the appliance.
•• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set
due to lightning and power line surges.
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•• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC
adaptor corresponds to the local electrical supply.
•• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
•• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this
apparatus.
•• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet,
always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord
with wet hands.
•• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from
it - unplug it immediately and contact an authorised dealer or service centre.
•• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for
an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).
–– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to
generate sparks and heat or by causing the insulation to deteriorate.
•• Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a
location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate
24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
•• Use only a properly grounded plug and wall outlet.
–– An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung
service centre.
•• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or
detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
•• Do not expose this apparatus to dripping or splashing.
•• Do not dispose of batteries in a fire.
•• Do not short-circuit, disassemble, or overheat the batteries.
•• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
•• To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
•• Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall
not be placed on the apparatus.
•• WARNING: FOR INDOOR USE ONLY
* Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product
appearance. Product design and specifications may change without notice.
WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES
AWAY FROM THIS PRODUCT AT ALL TIMES.
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Contents
Before Reading This User Manual
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Warning! Important Safety Instructions
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01
What's in the Box?
02
TV Installation
Mounting the TV on a wall
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Providing proper ventilation for your TV
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Attaching the TV to the Stand
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Safety Precaution: Securing the TV
03
to the wall to prevent falling
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Arranging the cables with the cable guide
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The Remote Control
Installing batteries into the remote control
04
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Initial Setup
Using the TV Controller
05
HDMI (ARC) Connection
06
Changing the Input Source
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Source
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How to use Edit Name
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Information
----------------------------------------------------------------------------- 16
Anynet+ (HDMI-CEC)
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07
How to use the e-Manual
Screen Display
----------------------------------------------------------------------------- 17
How to toggle between an e-Manual topic
08
and the corresponding OSD menu(s).
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How to search for a topic on the index page
----------------------------------------------------------------------------- 18
Troubleshooting and Maintenance
Troubleshooting
----------------------------------------------------------------------------- 19
Teletext Feature
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The teletext pages are organised according
09
to six categories
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Anti-theft Kensington Lock
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Still image warning
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Caring for the TV
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Specifications and Other Information
Specifications
----------------------------------------------------------------------------- 27
Environmental Considerations
----------------------------------------------------------------------------- 27
Decreasing power consumption
----------------------------------------------------------------------------- 28
Licences
----------------------------------------------------------------------------- 28
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01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•• Remote Control & Batteries (AAA x 2)
•• TV Power Cable (Depending on the country and
model)
•• User Manual
•• Warranty Card / Regulatory Guide (Not available in
some locations)
Cable Guide
(Depending on the country and model)
•• The colours and shapes of the items differ with the model.
•• Cables not supplied with this product can be purchased separately.
•• Open the box and check for any accessory items hidden behind or inside the packing materials.
Warning: Screens can be damaged from direct pressure when
handled incorrectly. We recommend lifting the TV at the
edges, as shown.
Do Not Touch
This Screen!
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02 TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless
it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious
damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall
mount kit.
•• Refer to the installation manual included with the Samsung wall mount kit.
You can mount the TV on the wall using a wall mount kit (sold separately).
Wall mount
Bracket
TV
C
•• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on
a ceiling or slanted wall, it may fall and result in severe personal injury.
•• Standard dimensions for wall mount kits are shown in the table on the next page.
•• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to
the wall mount is shown in column C in the table on the next page.
•• When installing a wall mount kit, we recommend you fasten all four VESA screws.
•• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of
wall mount kit, depending on the geographical region.)
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TV size in
inches
VESA screw hole specs
(A * B) in millimetres
C (mm)
Standard Screw
Quantity
200 x 200
20 - 21
M8
4
40
49
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw
specifications. Screws that are too long may cause damage to the inside of the TV set.
•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may
differ depending on the wall mount specifications.
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is
used or when the consumer fails to follow the product installation instructions.
•• Do not mount the TV at more than a 15 degree tilt.
•• Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet
sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with
the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung
Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in
injury caused by the product falling.
Installation with a stand
Installation with a wall mount
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
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Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly
instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure
your children do not hang on or destabilise the TV. This action may cause the TV to tip over,
causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer
included with your TV. For added stability and safety, you can purchase and install the anti-fall
device as described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple
precautions such as
•• Using cabinets or stands recommended by the manufacturer of the television set.
•• Only using furniture that can safely support the television set.
•• Ensuring the television set is not overhanging the edge of the supporting furniture.
•• Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•• Not placing the television set on cloth or other materials that may be located between the television
set and supporting furniture.
•• Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you should
apply the same precautions to the old set.
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Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the wall.
Confirm that the screws are firmly attached to the wall.
–– You may need additional material such as wall anchors depending
on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets to
the TV.
–– For the screw specifications, refer to the standard screw part in the
table under "Mounting the TV on a wall".
3. Connect the brackets fixed to the TV and the brackets fixed to the wall
with a durable, heavy-duty string, and then tie the string tightly.
–– Install the TV near the wall so that it does not fall backwards.
–– Connect the string so that the brackets fixed to the wall are at the
same height as or lower than the brackets fixed to the TV.
Arranging the cables with the cable guide
•• The product colour and shape may vary depending on the model.
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03 The Remote Control
•• Depending on the country and model.
Learn where the function buttons are on your remote, such as: SOURCE, TTX/MIX, PRE-CH, CH LIST, < CH >,
MENU, TOOLS, E, INFO, RETURN and EXIT.
•• This remote control has Braille points on the Power, Channel, Volume, and Enter buttons and can be used by
visually impaired persons.
Turns the TV on and off.
Alternately selects Teletext ON,
Double, Mix or OFF.
Displays and selects available video
sources.
Gives direct access to channels.
Returns to the previous channel.
Turns the sound on/off.
Adjusts the volume.
Changes the current channel.
Opens the OSD (Menu).
Launches the Channel List.
Views the Media Play.
Displays the Electronic Programme
Guide (EPG).
Quickly select frequently used
functions.
Displays information about the
current programme or content.
E (Enter)
Selects or runs a focused item.
Moves the cursor, selects the onscreen menu items, and changes
the values shown on the TV's menu.
Exits the menu.
Returns to the previous menu or
channel.
E-MANUAL
Displays the e-Manual.
PIC SIZE
Changes the picture size.
AD/SUBT.
Audio Description selection. (Not
available in some locations) /
Displays digital subtitles.
'
Stops playing content.
•• The button names above may differ from the actual names.
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Use these buttons according to the
directions on the TV screen.
Use these buttons with specific
features. Use these buttons
according to the directions on the
TV screen.
•• Depending on the country and model.
Turns the TV on and off.
Alternately selects Teletext ON,
Double, Mix or OFF.
Displays and selects available video
sources.
Gives direct access to channels.
Returns to the previous channel.
Turns the sound on/off.
Adjusts the volume.
Changes the current channel.
Opens the OSD (Menu).
Launches the Channel List.
Views the Media Play.
Displays the Electronic Programme
Guide (EPG).
Quickly select frequently used
functions.
Displays information about the
current programme or content.
E (Enter)
Selects or runs a focused item.
Moves the cursor, selects the onscreen menu items, and changes
the values shown on the TV's menu.
Exits the menu.
Returns to the previous menu or
channel.
Use these buttons according to the
directions on the TV screen.
E-MANUAL
Displays the e-Manual.
Use these buttons with specific
features. Use these buttons
according to the directions on the
TV screen.
Display the Family TV Mode.
(Depending on the country and model.)
SPORTS
Turns the Sports Mode on or off.
'
Stops playing content.
•• The button names above may differ from the actual names.
Installing batteries into the remote control
Match the polarity of the batteries to the symbols on the battery compartment.
•• Use the remote control within 7m of the TV.
•• Bright light may affect the performance of the remote control. Avoid using near
bright fluorescent lights or neon signs.
•• The colour and shape of the remote may vary depending on the model.
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04 Initial Setup
When the TV is initially powered on, a sequence of on-screen prompts will assist in configuring basic settings. Press
the POWERP button. Setup is available only when the source is set to TV.
If You Want to Reset This Feature...
Select System - Setup (Initial Setup). Enter your 4 digit PIN number. The default PIN number is “0-0-0-0”.
If you want to change the PIN number, use the Change PIN function.
You should do Setup (MENU → System) again at home even though you did in shop already.
•• If you forget the PIN code, press the remote control buttons in the following sequence in Standby mode, which
resets the PIN to “0-0-0-0”: MUTE → 8 → 2 → 4 → POWER (on)
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The
Control menu appears when the TV Controller is pressed while the TV is On. For more information about its usage,
refer to the figure below.
Control menu
: Power off
: Volume Up
: Channel Up
: Volume Down
: Channel Down
: Source
TV Controller / Remote control sensor
Press: Move
Press & Hold: Select
The TV Controller is placed at the bottom
of the TV.
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05 HDMI (ARC) Connection
•• This function is not available on certain models in specific geographical areas.
Before connecting any external devices and cables to the TV, first verify the model number of the TV you purchased.
A sticker showing the model number is attached to the back of the TV. The connection method varies depending on
the model.
ARC (Audio Return Channel) enables digital sound output using just an HDMI cable. However, ARC is only available
through the HDMI IN (ARC) port and only when the TV is connected to an ARC-enabled AV receiver.
•• Some models may not support ARC.
•• The number of connectors and their names and locations may vary depending on the model.
Connect an HDMI cable to the TV's HDMI IN (ARC) connector and the device's HDMI OUT connector.
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06 Changing the Input Source
Source
Use to select TV or other external input sources such as DVD / Blu-ray players / cable box / STB satellite receiver
connected to the TV.
1. Press the SOURCE button on your remote.
2. Select a desired external input source.
How to use Edit Name
In the Source, press the TOOLS button, and then you can set an external input sources name you want.
Information
You can see detailed information about the connected external device.
Anynet+ (HDMI-CEC)
Displays a list of Anynet+ (HDMI-CEC)-compliant devices that are connected to the TV.
•• This option is only available when Anynet+ (HDMI-CEC) is On.
•• This function is not available on certain models in specific geographical areas.
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07 How to use the e-Manual
E-MANUAL
You can find instructions about your TV’s features in the e-Manual in your TV. To use, press the
E-MANUAL button on your remote. Move the cursor using the up/down/right/left buttons to
highlight a category, then a topic, and then press the ENTERE button. The e-Manual displays the
page you want to see.
You can also access it through the menu:
MENUm → Support → e-Manual → ENTERE
•• To return to the e-Manual main menu, press the E-MANUAL button on the remote.
Screen Display
The category list. Press l or r
button to select the category
you want.
Currently displayed video,
TV Programme, etc.
Basic Features
Changing the Preset Picture Mode
Adjusting Picture Settings
Changing the Picture Options
Changing the Preset Sound Mode
Adjusting Sound Settings
} Index E Enter e Exit
Displays the sub-menu list.
Use the arrow buttons on your
remote to move the cursor.
Press ENTERE button to select
the sub-menu you want.
Operation Buttons
} Index: Displays the index screen.
•• Index available depending on the language.
E Enter: Selects a category or sub-menu.
e Exit: Exit the e-Manual.
<Viewing the Contents>
a Try now: Displays the OSD menu that corresponds to the topic. To return to the
e-Manual screen, press the E-MANUAL button.
b Home: Moves to the e-Manual home screen.
L Page: Moves to previous or next page.
{ Zoom: Magnifies a screen.
Press the { (Zoom) button to magnify the screen. You can scroll through the
magnified screen by using the u or d buttons. To return to the screen to normal size,
press the RETURN button.
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How to toggle between an e-Manual topic and the corresponding OSD
menu(s).
•• This function is not enabled in some menus.
•• You cannot use the Try now function if the menu is not activated.
Method 1
1. If you want to use the menu that corresponds to
Method 2
1. Press the ENTERE button when a topic is
an e-Manual topic, press the red button to select
displayed. “Are you sure?” appears. Select Yes,
Try now.
and then press the ENTERE button. The OSD
2. To return to the e-Manual screen, press the
E-MANUAL button.
window appears.
2. To return to the e-Manual screen, press the
E-MANUAL button.
How to search for a topic on the index page
•• This function may not be supported depending on the language.
1. If you want to search a keyword, press the blue button to select Index.
2. Press the l or r button to select a character order you want.
3. Press the u or d button to select a keyword you want to see, and then press the ENTERE button.
4. You can view the corresponding e-Manual instruction screen.
–– To close the Index screen, press the RETURN button.
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08 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these
troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service
centre.
Picture Quality
•• First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. (go to
MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the poor picture may
caused by the source or signal.
The TV image does not look as good as it did in the store.
•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to
deliver HD (high definition) picture quality.
•• Cable/Satellite subscribers: Try digital stations from the channel line up.
•• Aerial connection: Try HD stations after performing Auto tuning.
•• Many HD channels are up scaled from SD (Standard Definition) contents.
•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
•• Make sure you are watching the TV at the minimum recommended distance based on the size and definition of
the signal.
The picture is distorted: macro block, small block, dots, pixelization error.
•• Compression of video contents may cause picture distortion especially in fast moving pictures such as sports
and action movies.
•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV.
Colour is wrong or missing.
•• If you’re using a component connection, make sure the component cables are connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
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There is poor colour or brightness.
•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness)
•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy Saving)
•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture)
There is a dotted line on the edge of the screen.
•• If the picture size is set to Screen Fit, change it to 16:9.
•• Change cable/satellite box resolution.
The picture is black and white.
•• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1
on the TV.
When changing channels, the picture freezes or is distorted or delayed.
•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until the cable
box reboots. It may take up to 20 minutes.
•• Set the output resolution of the cable box to 1080i or 720p.
Sound Quality
•• First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to MENU Support - Self Diagnosis - Sound Test)
•• If the audio is ok, the sound problem may be caused by the source or signal.
There is no sound or the sound is too low at maximum volume.
•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
The picture is good but there is no sound.
•• Set the Speaker Select option to TV Speaker in the sound menu.
•• If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on
the TV.
•• If you are using an external device, check the device’s audio output option (ex. you may need to change your
cable box’s audio option to HDMI when you have a HDMI connected to your TV).
•• If you are using a DVI to HDMI cable, a separate audio cable is required.
•• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an inappropriate noise.
•• Check the cable connections. Make sure a video cable is not connected to an audio input.
•• For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion.
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No Picture, No Video
The TV will not turn on.
•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
•• Make sure the wall outlet is working.
•• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to
“The remote control does not work” below.
The TV turns off automatically.
•• Ensure the Sleep Timer is set to Off in the Time menu.
•• If your PC is connected to the TV, check your PC power settings.
•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•• No Signal Power Off turns off the TV if no signal has been received by the TV for a specified period time.
Auto Power Off turns off the TV if there has been no user input in four hours.
There is no picture/video.
•• Check cable connections (remove and reconnect all cables connected to the TV and external devices).
•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the
TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.
•• Make sure your connected devices are powered on.
•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
•• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection (Cable: depending on the country)
The TV is not receiving all channels.
•• Make sure the Aerial cable is connected securely.
•• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial
setup) and wait for all available channels to be stored.
•• Verify the Aerial is positioned correctly.
The picture is distorted: macro block, small block, dots, pixelization error.
•• Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports
and action movies.
•• A low signal can cause picture distortion. This is not a TV issue.
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Others
The picture will not display in full screen.
•• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
•• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
•• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
•• Replace the remote control batteries with the poles (+/–) in the right direction.
•• Clean the sensor’s transmission window on the remote.
•• Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.
•• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual
for the SAMSUNG TV code.
A “Mode Not Supported” message appears.
•• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
There is a plastic smell from the TV.
•• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable in the Self Diagnosis Test menu.
•• This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
•• Remove the stand base from the TV and reassemble it.
There are difficulties assembling the stand base.
•• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a
magnetised screw driver.
The Broadcasting menu is grey out (unavailable).
•• The Broadcasting menu is only available when the TV source is selected.
English - 22
Your settings are lost after 5 minutes or every time the TV is turned off.
•• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5 minutes. If you want to
change the settings from Store Demo mode to Home Use, press the SOURCE button to select TV mode, and go
to MENU - Support - Use Mode.
You have intermittent loss of audio or video.
•• Check the cable connections and reconnect them.
•• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree
connectors.
You see small particles when you look closely at the edge of the frame of the TV.
•• This is part of the product’s design and is not a defect.
The PIP menu is not available.
•• PIP functionality is only available when you are using a HDMI or components source.
You turned the TV off 45 minutes ago, and it turned on again.
•• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst
your watching TV.
There are recurrent picture/sound issues.
•• Check and change the signal/source.
A reaction may occur between the rubber cushion pads on the base stand and the top finish of some furniture.
•• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
The message “This file may not be playable properly.” appears.
•• This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com →
Support) by USB.
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce.
However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the
performance of the product.
Some functions and pictures shown in this manual are available on specific models only.
English - 23
Teletext Feature
Depending on the country and model.
The index page of the Teletext service gives you information on how to use the service. For Teletext information to
be displayed correctly, channel reception must be stable. Otherwise, information may be missing or some pages
may not be displayed.
•• You can change Teletext pages by pressing the numeric buttons on the remote control.
1
1 0 (mode): Selects the Teletext mode (LIST/FLOF). If pressed during LIST
mode, switches the mode to List save mode. In List save mode, you can
save a Teletext page into a list using the 8(store) button.
2 / (Full TTX/Double TTX/Mix/Off): Activates the Teletext mode for
the current channel. Press the button twice to overlap the Teletext mode
with the current broadcasting screen. Press it one more time to exit
teletext.
3
2
3 1 (sub-page): Displays the available sub-page.
4 8 (store): Stores the Teletext pages.
8
4
9
6 4 (size): Displays the teletext on the upper half of the screen in doublesize. To move the text to the lower half of the screen, press it again. For
normal display, press it once again.
5
6
5 6 (index): Displays the index (contents) page at any time while you are
viewing Teletext.
0
7 9 (hold): Holds the display at the current page, in the case that there
are several secondary pages that follow automatically. To undo, press it
again.
8 2 (page up): Displays the next Teletext page.
9 3 (page down): Displays the previous Teletext page.
7
!
0 5 (reveal): Displays the hidden text (answers to quiz games, for
example). To display the normal screen, press it again.
@
! 7 (cancel): Shrinks the Teletext display to overlap with the current
broadcast.
@ Colour buttons (red, green, yellow, blue): If the FASTEXT system is used
by the broadcasting company, the different topics on a Teletext page are
colour-coded and can be selected by pressing the coloured buttons. Press
the colour corresponding to the topic of your choice. A new colour coded
page is displayed. Items can be selected in the same way. To display the
previous or next page, press the corresponding coloured button.
English - 24
The teletext pages are organised according to six categories
Part
Contents
A
Selected page number.
B
Broadcasting channel identity.
C
Current page number or search indications.
D
Date and time.
E
Text.
F
Status information. FASTEXT information.
Anti-theft Kensington Lock
The Kensington Lock is not supplied by Samsung. It is a device used to physically fix the system when using it in a
public place. The appearance and locking method may differ from the illustration depending on the manufacturer.
Refer to the manual provided with the Kensington Lock for additional information on proper use.
•• Please find a “K” icon on the rear of the TV. A Kensington slot is beside the “K” icon.
•• The position and colour may differ depending on the model.
<Optional>
To lock the product, follow these steps:
1. Wrap the Kensington lock cable around a large, stationary object such as desk or chair.
2. Slide the end of the cable with the lock attached through the looped end of the Kensington lock cable.
3. Insert the locking device into the Kensington slot on the product.
4. Lock the lock.
–– These are general instructions. For exact instructions, see the User manual supplied with the locking device.
–– The locking device has to be purchased separately.
English - 25
Still image warning
Avoid displaying still images (such as jpeg picture files), still image elements (such as TV channel logos, stock or
news crawls at the screen bottom etc.), or programmes in panorama or 4:3 image format on the screen. If you
constantly display still pictures, it can cause image burn-in on the LED screen and affect image quality. To reduce the
risk of this adverse effect, please follow the recommendations below:
•• Avoid displaying the same TV channel for long periods.
•• Always try to display any image in full screen. Use the picture format menu of the TV for the best possible match.
•• Reduce brightness and contrast to avoid the appearance of after-images.
•• Use all TV features designed to reduce image retention and screen burn. Refer to the e-Manual for details.
Caring for the TV
•• If a sticker was attached to the TV screen, some debris can remain
after you remove the sticker. Please clean the debris off before
watching TV.
•• The exterior and screen of the TV can get scratched during cleaning.
Be sure to wipe the exterior and screen carefully using a soft cloth to
prevent scratches.
•• Do not spray water or any liquid directly onto the TV. Any liquid that
goes into the product may cause a failure, fire, or electric shock.
•• To clean the screen, turn off the TV, then gently wipe away smudges
and fingerprints on the panel with a micro-fiber cloth. Clean the
body or panel of the TV with a micro-fiber cloth dampened with a
small amount of water. After that, remove the moisture with a dry
cloth. While cleaning, do not apply strong force to the surface of the
panel because it can damage the panel. Never use flammable liquids
(benzene, thinner, etc.) or a cleaning agent. For stubborn smudges,
spray a small amount of screen cleaner on a micro-fiber cloth, and
then use the cloth to wipe away the smudges.
English - 26
09 Specifications and Other Information
Specifications
Model Name
UA40M5000 / UA40M5008
UA49M5000
1920 x 1080
1920 x 1080
100 cm
123 cm
20 W
20 W
0˚
0˚
92.27 x 53.10 x 7.26 cm
111.88 x 65.00 x 7.42 cm
92.27 x 59.49 x 33.75 cm
111.88 x 71.41 x 33.75 cm
Display Resolution
Screen Size (Diagonal)
Sound (Output)
Stand Swivel (Left / Right)
Dimensions (W x H x D)
Body
With stand
Weight
Without Stand
With Stand
7.0 kg
10.3 kg
8.6 kg
11.9 kg
Model Name
UA40M5050
UA49M5050
Display Resolution
1920 x 1080
1920 x 1080
100 cm
123 cm
20 W
20 W
0˚
0˚
92.27 x 53.10 x 7.26 cm
111.88 x 65.00 x 7.42 cm
92.27 x 55.25 x 17.03 cm
111.88 x 66.99 x 18.75 cm
7.0 kg
10.3 kg
7.2 kg
10.6 kg
Screen Size (Diagonal)
Sound (Output)
Stand Swivel (Left / Right)
Dimensions (W x H x D)
Body
With stand
Weight
Without Stand
With Stand
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
50°F to 104°F (10°C to 40°C)
10% to 80%, non-condensing
-4°F to 113°F (-20°C to 45°C)
5% to 95%, non-condensing
•• The design and specifications are subject to change without prior notice.
•• For information about the power supply, and more information about power consumption, refer to the labelrating attached to the product.
English - 27
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
Licences
For DTS patents, see http://patents.dts.com. Manufactured under license from
DTS, Inc.
DTS, the Symbol, DTS in combination with the Symbol, DTS Premium Sound, DTS
Digital Surround, and DTS Express are registered trademarks or trademarks of
DTS, Inc. in the United States and/or other countries.
© DTS, Inc. All Rights Reserved.
(Depending on the country and model)
For DTS patents, see http://patents.dts.com. Manufactured under license from
DTS, Inc. DTS, the Symbol, DTS in combination with the Symbol, DTS Premium
Sound|5.1, DTS Digital Surround, DTS Express, and DTS Neo2:5 are registered
trademarks or trademarks of DTS, Inc. in the United States and/or other countries.
© DTS, Inc. All Rights Reserved.
(Depending on the country and model)
This DivX Certified® device can play DivX® HD video files (including .avi, .divx).
Download free software at www.divx.com to create, play and stream digital videos.
To play purchased DivX movies, first register your device at vod.divx.com. Find your
registration code in the DivX VOD section of your device setup menu.
This DivX Certified® device can play DivX® HD video (including .avi, .divx).
DivX®, DivX Certified® and associated logos are trademarks of DivX, LLC and are
used under license.
Covered by one or more of the following U.S. patents: 7,295,673; 7,460,668;
7,515,710; 8,656,183; 8,731,369; RE45,052.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro
Logic, and the double-D symbol are trademarks of Dolby Laboratories.
English - 28
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH
HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR
PERSONAL USE; (2) HEVC CONTENT THAT IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY
THE OWNER OF THE PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT CREATED BY A THIRD PARTY,
WHICH THE USER HAS ORDERED OR PURCHASED FROM A THIRD PARTY, UNLESS THE USER IS SEPARATELY
GRANTED RIGHTS TO USE THE PRODUCT WITH SUCH CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE
LIMITED AUTHORITY TO USE AS NOTED ABOVE.
Open Source License Notice
Open Source used in this product can be found on the following webpage.
(http://opensource.samsung.com) Open Source License Notice is written only English.
English - 29
Supported Video Formats
File
Extention
Container
Video Codec
Divx 3.11 / 4 / 5 / 6
MPEG4 SP/ASP
H.264 BP/MP/HP
HEVC (H.265 - Main,
*.avi
*.mkv
*.asf
*.wmv
*.mp4
AVI
*.3gp
MKV
*.vro
ASF
*.mpg
MP4
*.mpeg
3GP
*.ts
VRO
*.tp
VOB
*.trp
PS
*.mov
TS
Main10 - L4, L4.1)
Motion JPEG
Window Media Video
*.flv
Resolution
Frame rate
(fps)
1920 x 1080
Bit rate
(Mbps)
Audio Codec
30
Dolby Digital
640 x 480
8
LPCM
ADPCM (IMA, MS)
AAC
v9
MPEG2
HE-AAC
WMA
6 ~ 30
Dolby Digital Plus
1920 x 1080
MPEG1
30
MPEG (MP3)
DTS (Core)
G.711 (A-Law,
μ-Law)
*.vob
*.svi
*.divx
Other Restrictions
•• Video content will not play, or not play correctly, if there is an error in the content or the container.
•• Sound or video may not work if the contents have a standard bit rate/frame rate above the compatible Frame/
sec listed in the table.
•• If the Index Table is in error, the Seek (Jump) function is not supported.
•• Some USB/digital camera devices may not be compatible with the player.
•• The menu can be displayed late if the video is over 10Mbps(bit rate).
•• HEVC codec is only available in MKV/MP4/TS containers.
Video decoder
•• Supports up to H.264, Level 4.1 (FMO/ASO/RS are not supported.)
•• Supports up to H.265 - Main, Main10 - L4, L4.1
•• frame rate:
–– Below 1280 x 720: 60 frame max
–– Above 1280 x 720: 30 frame max
•• VC1 AP L4 is not supported.
•• GMC 2 or higher is not supported.
Audio decoder
•• WMA 10 Pro supports up to 5.1 channel and M2 profile.
•• WMA lossless audio is not supported.
•• Vorbis supports up to 2ch.
•• Dolby Digital Plus supports up to 5.1 channel.
English - 30
Supported Subtitle Formats
External
Name
File extension
MPEG-4 timed text
SAMI
SubRip
SubViewer
Micro DVD
SubStation Alpha
Advanced SubStation Alpha
Powerdivx
.ttxt
.smi
.srt
.sub
.sub or .txt
.ssa
.ass
.psb
Internal
Name
Container
Format
Xsub
SubStation Alpha
Advanced SubStation Alpha
SubRip
MPEG-4 Timed text
AVI
MKV
MKV
MKV
MP4
Picture Format
Text Format
Text Format
Text Format
Text Format
Regarding Audio Description/Subtitles function, please check e-Manual.
Supported Photo Formats
File Extension
Type
Resolution
*.jpg / *.jpeg
*.bmp
*.mpo
JPEG
BMP
MPO
15360 x 8640
4096 x 4096
15360 x 8640
•• The MPO type file does not support Zoom, Rotate and Slide Show Effect functions.
Supported Music Formats
File Extension
Type
Codec
*.mp3
MPEG
MPEG1 Audio Layer 3
*.m4a / *.mpa / *.aac
MPEG4
AAC
*.flac
FLAC
FLAC
*.ogg
OGG
Vorbis
*.wma
WMA
WMA
*.wav
wav
wav
*.mid / *.midi
midi
midi
Remark
Supports up to 2ch.
Supports up to 2ch.
WMA 10 Pro supports up to 5.1 channel and M2 profile.
(WMA lossless audio is not supported.)
type 0 and type 1
English - 31
Full available resolution
Optimal resolution for UM5000 series: 1920 × 1080@60Hz.
See specification page for full available resolution.
Mode
Resolution
Horizontal
Frequency
(KHz)
Vertical
Frequency
(Hz)
Pixel Clock
Frequency
(MHz)
IBM
720 x 400
31.469
70.087
28.322
-/+
640 x 480
35.000
66.667
30.240
-/-
MAC
VESA
DMT
Sync Polarity
1366 x 768
(H / V)
832 x 624
49.726
74.551
57.284
-/-
1152 x 870
68.681
75.062
100.000
-/-
640 x 480
31.469
59.940
25.175
-/-
640 x 480
37.861
72.809
31.500
-/-
640 x 480
37.500
75.000
31.500
-/-
800 x 600
37.879
60.317
40.000
+/+
800 x 600
48.077
72.188
50.000
+/+
800 x 600
46.875
75.000
49.500
+/+
1024 x 768
48.363
60.004
65.000
-/-
1024 x 768
56.476
70.069
75.000
-/-
1024 x 768
60.023
75.029
78.750
+/+
1152 x 864
67.500
75.000
108.000
+/+
1280 x 720
45.000
60.000
74.250
+/+
1280 x 800
49.702
59.810
83.500
-/+
1280 x 1024
63.981
60.020
108.000
+/+
1280 x 1024
79.976
75.025
135.000
+/+
1366 x 768
47.712
59.790
85.500
+/+
1440 x 900
55.935
59.887
106.500
-/+
1600 x 900RB
60.000
60.000
108.000
+/+
1680 x 1050
65.290
59.954
146.250
-/+
1920 x 1080
67.500
60.000
148.500
+/+
•• The interlace mode is not supported.
•• The set might operate abnormally if a non-standard video format is selected.
English - 32
c
1920 x
1080
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
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Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre.
Country
Customer Care Centre
Web Site
SINGAPORE
1800-SAMSUNG(726-7864)
www.samsung.com/sg/support
AUSTRALIA
1300 362 603
www.samsung.com/au/support
NEW ZEALAND
0800 726 786
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VIETNAM
1800 588 889
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THAILAND
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1800-29-3232 (Toll free)
www.samsung.com/th/support
MYANMAR
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CAMBODIA
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1800-20-3232 (Toll free)
LAOS
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MALAYSIA
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+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
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0800-112-8888 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02- 422-2111 [ Standard Landline ]
www.samsung.com/ph/support
TAIWAN
0800-329-999 (All Product)
www.samsung.com/tw/support
JAPAN
0120-363-905
www.galaxymobile.jp/jp/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
www.samsung.com/in/support
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667
www.samsung.com/in/support
BANGLADESH
09612300300
08000300300 (Toll free)
www.samsung.com/in/support
SRI LANKA
+9411SAMSUNG (+94117267864)
+94117540540
+94115900000
www.samsung.com/in/support
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08000-7267864
16580
www.samsung.com/eg/support
ALGERIA
3004
www.samsung.com/n_africa/support
IRAN
021-8255 [CE]
www.samsung.com/iran/support
ISRAEL
*6963
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SAUDI ARABIA
(+966) 8002474357 (800 24/7 HELP)
www.samsung.com/sa/home
www.samsung.com/sa_en
PAKISTAN
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www.samsung.com/pk/support
TUNISIA
80 100 012
www.samsung.com/n_africa/support
U.A.E
800-SAMSUNG (800 - 726 7864)
OMAN
800-SAM CS (800-72627)
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183-CALL (183-2255)
BAHRAIN
8000-GSAM (8000-4726)
QATAR
800-CALL (800-2255)
TURKEY
444 77 11
JORDAN
0800-22273
06 5777444
SYRIA
962 5777444
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1299
IRAQ
80010080
MOROCCO
080 100 22 55
© 2017 Samsung Electronics Co., Ltd. All rights reserved.
www.samsung.com/th/support
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