Electrolux ERN2820 User Manual

fridge - freezer
INSTRUCTION BOOK
ERN 2820
© Electrolux plc 2004
2222 032-58
Fix cover (Hd) on guide (Hb) until it clips into place.
IMPORTANT SAFETY INFORMATION
It is most important that this instruction book should be retained with the appliance for future
reference. Should the appliance be sold or transferred to another owner, or should you move house and
leave the appliance, always ensure that the book is left with the appliance in order that the new owner
can get to know the functioning of the appliance and the relevant safety information.
Hb
This information has been provided in the interest of safety. You MUST read it carefully before installing
or using the appliance.
Installation
•
Do not place carbonated or fizzy drinks in the
freezer.
•
•
Do not remove items from the freezer if your
hands are damp/wet, as this could cause skin
abrasions or frost/freezer burns.
•
•
•
•
•
This appliance is heavy. Care should be taken when
moving it.
It is dangerous to alter the specifications or attempt
to modify this product in any way.
Care must be taken to ensure that the appliance
does not stand on the electrical supply cable.
Important: if the supply cable is damaged, it must
be replaced by a special cable available from the
manufacturer or its service agent.
Any electrical work required to install this appliance
should be carried out by a qualified electrician or
competent person.
Parts which heat up should not be exposed.
Whenever possible, the back of the appliance
should be close to a wall but leaving the required
distance for ventilation as stated in the installation
instructions.
The appliance should be left for 2 hours after
installation before it is turned on, in order to allow
the refrigerant to settle.
•
Ice lollies can cause ‘frost/freezer burns’ if
consumed straight from the freezer.
•
Manufacturers’ storage recommendations should
be strictly adhered to. Refer to relevant
instructions.
•
The cooling plate or refrigerated freezer shelves
in this appliance contain channels through which
the refrigerant passes. If these are punctured this
will cause substantial damage to the appliance
and result in food loss. DO NOT USE SHARP
INSTRUMENTS to scrape off frost or ice. Under
NO circumstances should solid ice be forced off
the lining or shelves. Solid ice should be allowed
to thaw, when defrosting the appliance. See
Defrost Instructions.
Child Safety
Maintenance and Cleaning
•
Do not allow children to tamper with the controls or
play with the product.
•
•
Keep all packaging well away from children.
Servicing
General Safety
•
•
•
•
Take utmost care when handling your appliance
so as not to cause any damages to the cooling
unit with consequent possible fluid leakages.
The appliance must not be located close to
radiators or boilers.
Avoid prolonged exposure of the appliance to
direct sunlight.
Do not use other electrical appliances (such as
ice cream makers) inside of refrigerating
appliances, unless they are approved for this
purpose by the manufacturer.
During Use
•
This appliance is designed for domestic use only,
specifically for the storage of edible foodstuffs only.
•
Frozen food must NOT be re-frozen once it has
thawed out.
2
Hd
PR167/1
If the appliance is fixed to the side of the kitchen unit,
simply slacken the screws in fixing brackets (D),
move the brackets as shown in the figure and retighten the screws.
Then fit cover (E).
D
E
D734
After completion of the door reversing operation,
check that the door gasket adheres to the
cabinet. If the ambient temperature is cold (i.e. in
Winter), the gasket may not fit perfectly to the
cabinet. In that case, wait for the natural fitting of
the gasket or accelerate this process by heating
up the part involved with a normal hairdryer on a
low setting.
Switch off and unplug the appliance before
carrying out any cleaning or maintenance work.
•
This product should be serviced by an authorised
engineer and only genuine spare parts should be
used.
•
Under no circumstances should you attempt to
repair the machine yourself. Repairs carried out
by inexperienced persons may cause injury or
serious malfunctioning. Refer to your local
Electrolux Service Force Centre and always insist
on genuine spare parts.
At the end of the Appliance
Life
•
When disposing of your appliance, use an
authorised disposal site.
•
Remove the plug and ensure that any locks or
catches are removed, to prevent young children
being trapped inside.
19
Place guide (Ha) on the inside part of the furniture
door, up and down as shown in the figure and mark
the position of external holes. After having drilled
holes, fix the guide with the screws supplied.
ca. 50 mm
CONTENTS
90°
21 m
m
90°
ca. 50 mm
21 m
m
Fix cover (Hc) on guide (Ha) until it clips into place
Ha
Hc
PR33
8mm
Open the appliance door and the furniture door at
90°. Insert the small square (Hb) into guide (Ha).
Put together the appliance door and the furniture
door and mark the holes as indicated in the figure. .
Ha
PR167
Hb
8mm
Remove the brackets and mark a distance of 8 mm
from the outer edge of the door where the nail must
be fitted (K).
K
Ha
Instructions for the User
Important Safety Information
2
Instructions for the
Installer
Operation
4
Technical Specification
13
Before use
4
Installation
14
Setting the temperature
4
Positioning
14
The freezer compartment
4
Shelf holders
14
Freezing fresh food
4
Electrical Connection
15
Frozen food storage
5
Thawing
5
Door Reversal
16
Making ice cubes
5
Fresh food refrigeration
5
Normal operating sounds
5
Movable shelves
6
Positioning the door shelves
6
Hints and Tips
7
Maintenance and Cleaning
8
Internal cleaning
8
When the appliance is not in use
8
External cleaning
8
Changing the light bulb
8
Defrosting
9
Something Not Working
10
Service and Spare Parts
11
Customer Care
11
Guarantee Conditions
12
Place the small square on the guide again and fix it
with the screws supplied.
Should the lining up of the furniture door be
necessary, use the clearance of slots.
At the end of operations, it is necessary to check if
the door of the furniture closes properly.
Hb
PR168
18
3
OPERATION
Fit the appliance in the niche by making sure that it
stands against the interior surface of the unit on the
side where the door hinges of the appliances are
fitted. Insert the appliance until the upper strip butts
up against the unit (1) and make sure that the lower
hinge is in line with the surface of the unit (2).
Before using
Remove all securing tapes. Wash inside the
appliance with lukewarm water and bicarbonate of
soda (5 ml to 0.5 litre of water).
1
2
Do not use soap or detergent as the smell may
linger. Dry thoroughly.
D023
Setting the temperature
The temperature inside the refrigerator and the
freezer is regulated by a single thermostat with 6
temperature positions and an “OFF” (O) position.
A
Fasten the appliance with 4 screws provided in the
kit included with the appliance.
(I = short) (P = long)
D710
I
Position 1 = minimum coldness
Position 6 = maximum coldness
A - Low Room Temperature Switch
Turn the thermostat dial to the required position.
The intermediate position is usually the most
suitable (3-4).
The thermostat setting can vary as the temperature
inside the refrigeration compartment depends on the
following factors:
– room temperature
– how often the door is opened
– how much food is stored
– position of the appliance
Important
During prolonged periods of abnormally hot weather,
if the thermostat is set on too high a number, the
cooling system may operate continuously and the
fridge cooling plate may not defrost. Turning the knob
to a lower number will cause the automatic
defrosting to resume.
Low Room Temperature Switch
To ensure that the appliance is working efficiently
when the room temperature drops below 16°C, the
switch mounted next to the thermostat control should
be switched on.
No damage can be caused by leaving the switch in
this position for any period of time (see page 10 Low
room temperature operation). However should the
temperature rise above 16°C remember to turn the
switch off again.
The freezer compartment
P
The four-star freezer compartment is suitable for
storage of commercially frozen food and for freezing
fresh foods.
Freezing fresh food
It is not necessary to adjust the thermostat setting
when freezing fresh food. Depress the ambient
switch at least 12 hours before loading food to be
frozen.
In any 24 hours you can freeze up to 10 kg. of fresh
food.
Place food to be frozen in the upper drawer of the
freezer as this is the coldest part.
If large quantities of food are to be stored , remove
all drawers and baskets from the appliance and
place food on cooling shelves. Pay careful attention
not to exceed load limit
stated on the side of the upper section (where
applicable).
Apply the sealing strip pushing it between the
refrigerator and the adjacent cabinet.
D724
Apply covers (C-D) on joint cover lugs and into hinge
holes.
Snap vent grille (B) and hinge cover (E) into
position.
D
Caution
C
E
B
In the event of a power cut the food in the freezer will
not be affected if the power cut is short and if the
freezer is full. Do not open the door. Should the food
begin to thaw, it must be consumed quickly and must
not be re-frozen.
Separate parts Ha, Hb, Hc, Hd as shown in the
figure.
Hb
Ha
DEFROSTED COOKED FOOD MUST NOT BE
REFROZEN.
Hc
Hd
PR266
4
17
Frozen food storage
Instructions for totally built-in
appliances
When first starting-up or after a period of use, before
putting the products in the freezer compartment let
the appliance run for at least two hours on the
coldest setting, then turn the thermostat knob to the
normal opertion position.
Door reversal
The appliance is supplied with the right
or left door opening. To change the opening
direction of the door proceed as in the
following instructions before installing it.
Do not exceed the storage period indicated by the
manufacturer.
Finally, do not open the door frequently or leave it
open longer than is absolutely necessary.
Making ice cubes
The appliance is provided with one or more trays for
ice-cubes trays.
Fill the tray(s) 3/4 full to give the ice space to expand
and place them in the freezer compartment.
To release the ice cubes simply give the tray a slight
twist.
Do not use sharp or metallic instruments to remove
the trays from the freezer.
Fresh food refrigeration
1. Unscrew the upper pin and remove the spacer
Important
2. Remove the upper door
Do not put carbonated liquids, (fizzy drinks etc.), in
the freezer compartment.
Ice Iollies, if consumed immediately after removal
from the freezer, can cause low temperature skin
burns.
3. Unscrew the middle hinge and the brackets and
refit them on the opposite side
4. Refit the upper door, the upper pin and the
spacer on the opposite side
Do not remove items from the freezer if your hands
are damp/wet, as this could cause skin abrasions or
“frost/freezer burns”.
Thawing
5. Unscrew the lower pin and remove the spacer
and refit them on the opposite side
Recess dimensions
Height
(1)
1780 mm
Depth
(2)
550 mm
Width
(3)
560 mm
To ensure adequate ventilation, allow the clearances
shown in figure.
50 mm
min. 2
200 cm
2
540
Furthermore, it is necessary that the cabinet has a
ventilation recess with the following dimensions:
depth
50 mm
width
540 mm
50
2
Raw meat (beef, pork, lamb & wild fowl): wrap in
polythene bags and place on top of the salad
crispers.
Any frozen food which is allowed to thaw accidentally
should either be eaten as soon as possible or thrown
away. Alternatively, if the food is uncooked and has
not been completely defrosted it can be cooked and
then refrozen.
Butter & cheese: these should be placed in special
airtight containers or wrapped in aluminium foil or
polythene bags to exclude as much air as possible.
Vegetables should be directly immersed in boiling
water; ready-cooked dishes can be placed directly in
the oven in their aluminium wrapping.
Defrosted cooked food must never be refrozen.
3
To help you use your refrigerator correctly, here are
some more useful hints:
Meat can only be stored safely in this way for
one or two days at the most.
A microwave oven is particularly suitable for thawing
any type of frozen or deep-frozen food: follow the
oven instructions, particularly regarding the
placement of aluminium wrapping or containers in
the oven.
D567
Do not cover the shelves with any protective
material, such as paper, cardboard or plastic, which
may obstruct the air circulation through them.
Frozen food, prior to being used, can be thawed in
the fridge or at room temperature depending on the
time available. Small food items may even be cooked
from frozen; in this case cooking will take longer.
Meat, fish and fruit should be thawed in the
refrigerator compartment and small pieces of meat
can even be cooked while still frozen, but you must
ensure that it is thoroughly cooked through.
min.
200 cm
To obtain the best performance, do not store warm
food or evaporating liquids in the refrigerator; do
cover or wrap the food, particularly if it has a strong
flavour.
Fruit & vegetables: these should be thoroughly
cleaned and placed in the bottom salad crispers.
Milk bottles: these should have a cap and should be
stored in the bottle rack on the door.
Normal Operating Sounds
•
You may hear faint gurgling or bubbling sounds
when the refrigerant is pumped through the coils
or tubing at the rear, to the cooling
plate/evaporator or to the fixed freezer shelves.
•
When the compressor is on, the refrigerant is
being pumped round, and you will hear a whirring
sound or pulsating noise from the compressor.
•
A thermostat controls the compressor, and you
will hear a faint ’click’ when the thermostat cuts in
and out.
1
PR01
16
5
Movable shelves
Electrical connections
The walls of the refrigerator have runners so that the
shelves can be positioned as desired .
For better use of space, the front half-shelves can lie
over the rear ones.
Any electrical work required to install this appliance
should be carried out by a qualified electrician or
competent person.
WARNING: THIS APPLIANCE MUST BE
EARTHED.
The manufacturer declines any liability should
this safety measure not be observed.
Positioning the door shelves
To permit storage of food packages of various sizes,
the door shelves can be adjusted in height.To make
these adjustments proceed as follows:
Gradually pull the shelf in the direction of the arrows
until it comes off, then reposition as required.
D338
For replacement, use a 13amp BSI362 fuse. Only
ASTA or BSI approved fuses should be used.
The plug must not be used if the fuse cover/carrier is
lost. The cover/carrier is indicated by the coloured
insert at the base of the plug.
A replacement cover/carrier must be obtained from
your local Electrolux Service Force Centre.
This appliance complies with the E.E.C. Directive
No. 87/308 of 2.6.87 relative to radio interference
suppression.
If the plug that is fitted to your appliance is not
suitable for your socket outlet, it must be cut off and
the appropriate plug fitted.
Remove the fuse from the cut off plug.
The cut off plug should then be disposed of to
prevent the hazard of shocks in case it should be
plugged into a 13amp socket in another part of your
home.
This appliance complies with the following
E.E.C. Directives:
-
73/23 EEC of 19.2.73 (Low Voltage Directive)
and subsequent modifications;
-
89/336 EEC of 3.5.89 (Electromagnetic
Compatibility Directive) and subsequent
modifications.
Please ensure that when the appliance is
installed it is easily accessible for the engineer in
the event of a breakdown.
Important
The wires in the mains lead are coloured in
accordance with the following code:
Green and Yellow
- Earth
Blue
- Neutral
Brown
- Live
If you fit your own plug, the colours of the wires in
the mains lead of your appliance may not correspond
with the markings identifying the terminals in your
plug, proceed as follows:
13 AMP. FUSE
13 AMP
GREEN & YELLOW
BROWN
BLUE
D207
CORD CLAMP
Connect the Green and Yellow (earth) wire to the
terminal in the plug which is marked with the letter
«E» or the earth symbol
yellow.
or coloured green and
Connect the blue (neutral) wire to the terminal in the
plug which is marked with the letter «N» or coloured
black.
Connect the brown (live) wire to the terminal in the
plug which is marked with the letter «L» or coloured
red.
The plug moulded onto the lead incorporates a fuse.
6
15
HINTS AND TIPS
INSTALLATION
Food Storage
In the Event of a Power Failure
•
To obtain the best results from your appliance,
neither hot foods nor liquids which may
evaporate, should be placed in the larder
compartment.
•
Keep the time between buying chilled food and
placing it in your fridge as short as possible.
If there is a power failure during the storage of frozen
foods, keep the door closed. If the temperature within
your freezer should rise do not refreeze the food
without checking it’s condition. The following guidelines should assist you.
•
Do not push food together too much, try to allow
air to circulate around each item.
•
Do not store food uncovered.
•
Remove suspect food from your refrigerator and
clean, refer to ‘Maintenance and Cleaning’.
Positioning
•
This appliance should only be installed at a location
where the ambient temperature corresponds to the
climate classification indicated on the rating plate,
which is located at the left on the inside of the
appliance.
Ensure that food placed in the freezer is dated
and labelled and used in date order to ensure
that food is consumed at its best.
•
Avoid buying frozen food if you cannot store it
straight away. The use of an insulated container is
advisable. When you arrive home place the frozen
food in the freezer immediately.
•
The symbols on the drawers show different types
of frozen goods. The numbers indicate storage
times in months for the appropriate types of
frozen goods. Whether the upper or lower value of
the indicated storage time is valid depends on the
quality of the foods and pre-treating before
freezing.
Important
Warning
IF YOU ARE DISCARDING AN OLD APPLIANCE
THAT HAS A LOCK OR CATCH ON THE DOOR,
YOU MUST ENSURE THAT IT IS MADE
UNUSABLE TO PREVENT YOUNG CHILDREN
BEING TRAPPED INSIDE.
It must be possible to disconnect the appliance from
the mains power supply; the plug must therefore be
easily accessible after installation.
Depending upon the position which you choose for
your appliance, you may wish to reverse the way in
which the door opens. To do this, refer to instructions
on “Door reversal directions”.
The following table shows which ambient
temperature is correct for each climate classification:
SN
+10°C to + 32°C
N
+16°C to + 32°C
ST
+18°C to + 38°C
T
+18°C to + 43°C
The appliance should be located in a dry
atmosphere, out of direct sunlight and away from
continuous heat and extreme temperature, e.g. not
next to a boiler or radiator, or in a very cold room e.g.
an outhouse. If these temperatures are exceeded i.e.
warmer or colder, then the appliance may not
operate correctly.
Energy Saving Advice
For building-in and door reversal instructions please
refer to the relevant instructions on the following
pages.
•
Do not install the cabinet close to sources of
heat, i.e. boiler or radiator.
•
Locate the appliance in a cool well ventilated
room and make sure that the air openings of the
cabinet are not obstructed.
•
Avoid unnecessary frosting in the cabinet by
packing all foodstuffs into airtight packages
before placing them in the freezer.
•
Always leave warm food to cool down to room
temperature before placing in the fridge or
freezer.
•
Food which is to be frozen (when cool) should be
placed in the fridge before being transferred to
the freezer.
•
Thaw frozen food in the fridge. This will ensure
safer defrosting of foods and reduce the work of
the refrigeration unit.
•
Try to avoid keeping the door open for long
periods, or opening the door too frequently as
warm air will enter the cabinet, and cause the
compressor to switch on unnecessarily often.
•
Ensure there are no obstructions preventing the
door from closing properly.
Shelf holders
Your appliance is equipped with shelf retainers that
make it possible to secure the shelves during
transportation.
A
To remove them proceed as follows:
Raise the shelf from the back, push it in the direction
of the arrow until it is freed and remove the retainers.
B
14
Ice Cream:
Once thawed should be discarded.
Fruit and Vegetables:
If soft should be cooked and used up.
Bread and Cakes:
Can be refrozen without danger.
Shellfish:
Should be refrigerated and used up quickly.
Cooked Dishes:
i.e. casseroles, should be refrigerated and used up.
Large Pieces of Meat:
Can be re-frozen providing there are ice crystals
remaining within them.
Small Joints:
Should be cooked and then re-frozen as cooked
dishes.
Chicken:
Should be cooked and re-frozen as a fresh dish.
7
MAINTENANCE AND CLEANING
Before any maintenance or cleaning work is carried
out, DISCONNECT the appliance from the
ELECTRICITY supply.
Internal cleaning
TECHNICAL SPECIFICATIONS
Changing the light bulb
Should the interior light fail to work, first switch off
the appliance and disconnect from the electricity
supply, then replace the bulb as follows;
Clean the inside and accessories with warm water
and bicarbonate of soda (5ml to 0.5 litre of water).
Rinse and dry thoroughly.
POWER SUPPLY VOLTAGE AND FREQUENCY
220-240 V / 50 Hz
TOTAL POWER ABSORBED
160 W
AVERAGE DAILY UNITS ELECTRICITY *
1.10 kWh
GROSS CAPACITY
NEVER USE DETERGENTS, ABRASIVE
POWDERS, HIGHLY PERFUMED
CLEANING PRODUCTS OR WAX
POLISHES, TO CLEAN THE INTERIOR AS
THESE WILL DAMAGE THE SURFACE AND
LEAVE A STRONG ODOUR.
When the appliance is not in use for long periods,
disconnect from the electricity supply, empty all
foods and clean the appliance, leaving the doors ajar
to prevent unpleasant smells.
External cleaning
173 l
Freezer
110 l
Fridge
170 l
Freezer
92 l
NET CAPACITY
D411
When the appliance is not in use
Fridge
Unscrew the light cover and then pull it outward by
pressing as shown in the figure. Unscrew the bulb
and replace it with a new 15 watt bulb (available from
your nearest Service Force Centre).
STAR RATING
Replace the light cover by sliding it into its original
position and replacing the screw.
* This figure is based on standard test results in accordance with European Standard EN 153.
Actual consumption will depend on how the appliance is used and where it is located.
Once or twice a year dust the condenser (black grill)
and the compressor at the back of the appliance,
with a brush or vacuum cleaner, see figure, as an
accumulation of dust will affect the performance of
the appliance and cause excessive electricity
consumption.
PR259
8
13
GUARANTEE CONDITIONS
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any
part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
Defrosting
- Clean and dry thoroughly.
Refrigerator
- Replace the scraper in one of the drawers .
The refrigerator automatically defrosts every time the
compressor stops. The water is discharged, via the
pipe, into a tray located at the back of the appliance
above the compressor, where it evaporates.
-
Reconnect the appliance to the mains or reset
the thermostat to a functioning position.
-
After letting the appliance run for a least half an
hour, replace the previously removed food into
the compartment.
The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s
instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not
authorised by us.
Important
All service work under this guarantee must be undertaken by an Electrolux Service Force Centre. Any appliance
or defective part replaced shall become the Company’s property.
When defrosting the freezer, the fridge is also
controlled by the thermostat and will not be
operational during this period. A temperature rise of
the frozen food packs, during defrosting, may
shorten their safe storage life.
This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
D037
Exclusions
This guarantee does not cover:
Important
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or
removable parts of glass or plastic.
Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the
European Community (EC) or European Free Trade Area.
Appliances found to be in use within a commercial environment, plus those which are subject to rental
agreements.
Products of Electrolux manufacture which are not marketed by Electrolux.
To avoid defrost water overflowing into the fridge,
periodically clean the water discharge hole in the
centre of the V shaped drip collector at the back of
the refrigerator compartment behind the fruit and
vegetable drawer. Use the defrost cleaner provided
which you will find already inserted into the
discharge hole.
European Guarantee
Remember to wash the defrost cleaner in hot soapy
water at regular intervals. Dry throughly before
replacing.
If you should move to another country within Europe then your guarantee moves with you to your new home
subject to the following qualifications:
Freezer
The guarantee starts from the date you first purchased your product.
The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of
use for this brand or range of products.
This guarantee relates to you and cannot be transferred to another user.
Your new home is within the European Community (EC) or European Free Trade Area.
The product is installed and used in accordance with our instructions and is only used domestically, i.e. a
normal household.
The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service Organisation is aware of your move and able to look
after you and your appliances.
France
Senlis
+33 (0)3 44 62 20 13
Germany
Nürnberg
+49 (0)800 234 7378
Italy
Pordenone
+39 (0)800117511
Sweden
Stockholm
+46 (0)20 78 77 50
UK
Slough
+44 (0)1753 219898
12
When the frost has reached a thickness of up to
4mm it can be removed using the ice scraper
provided with the appliance. During this operation it
is not necessary to disconnect the appliance from
the mains and remove the food. Never use metal
tools for this operation.
For complete defrosting (once or twice a year)
proceed as follows:
-
turn the thermostat dial to the «OFF» position (O)
or disconnect the appliance from the mains.
-
Remove any food from inside the freezer and
fridge, wrap it in several sheets of newspaper and
store in a cool,dry place.
-
Leave the door open and insert the ice scraper
under the channel in the centre of the lower part
of the appliance; place a low-sided container
beneath the scraper to collect the water.
D068
9
SOMETHING NOT WORKING
During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
frozen food temperature but if the appliance is left for longer period in a low ambient the freezer will defrost .
If, after the above checks, there is still a fault, call your local Service Force Centre.
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Service Force Centre, check the following points:
Symptom
Solution
No power to the appliance
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
SERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Electrolux Service Force Centre by telephoning:-
Check the fuse has not blown.
The light does not come on
The temperature in the fridge or freezer section is
too high
Replace the bulb if it has blown.
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
Check the door light switch is not jammed.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Check the thermostat control knob in the fridge is
turned to the correct setting relative to ambient
conditions.
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?
Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.
The freezer door will not open
The compressor runs continously
0870 5 929929
Ensure that the bulb is correctly fitted.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.
Check that the doors are closed.
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Excessive frost and ice has built up
Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Noise
Refer to normal operating sounds.
Water under the salad bin
Check the drain hole is not blocked. (see
Maintenance and Cleaning).
Low room temperature operation
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressor
fridge freezers can remain inoperative during this time .
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
at www.electrolux.co.uk
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 950 950 *
*
calls to this number may be recorded for training purposes.
This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not
calling the thermostat to energise the compressor .
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