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Maintenance Alarms for Avaya Communication Manager 3.0, Media Gateways and Servers 03-300430 Issue 1 June 2005 Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support. Preventing Toll Fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353. Disclaimer Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. How to Get Help For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support. If you are: • Within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need. • Outside the United States, click the Escalation Management link. Then click the International Services link that includes telephone numbers for the international Centers of Excellence. Providing Telecommunications Security Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party. Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment"). An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based), or asynchronous (character-, message-, or packet-based) equipment, or interfaces for reasons of: • Utilization (of capabilities special to the accessed equipment) • Theft (such as, of intellectual property, financial assets, or toll facility access) • Eavesdropping (privacy invasions to humans) • Mischief (troubling, but apparently innocuous, tampering) • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs). Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: • Installation documents • System administration documents • Security documents • Hardware-/software-based security tools • Shared information between you and your peers • Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure: • Your Avaya-provided telecommunications systems and their interfaces • Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces • Any other equipment networked to your Avaya products TCP/IP Facilities Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted. Standards Compliance Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment. Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable: Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A. Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1. Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 001 - 1997. One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998. The equipment described in this document may contain Class 1 LASER Device(s). These devices comply with the following standards: • EN 60825-1, Edition 1.1, 1998-01 • 21 CFR 1040.10 and CFR 1040.11. The LASER devices used in Avaya equipment typically operate within the following parameters: Typical Center Wavelength Maximum Output Power 830 nm - 860 nm -1.5 dBm 1270 nm - 1360 nm -3.0 dBm 1540 nm - 1570 nm 5.0 dBm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product information. Electromagnetic Compatibility (EMC) Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations: Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997 and EN55022:1998. Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including: • Electrostatic Discharge (ESD) IEC 61000-4-2 • Radiated Immunity IEC 61000-4-3 • Electrical Fast Transient IEC 61000-4-4 • Lightning Effects IEC 61000-4-5 • Conducted Immunity IEC 61000-4-6 • Mains Frequency Magnetic Field IEC 61000-4-8 • Voltage Dips and Variations IEC 61000-4-11 Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions. Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems. Federal Communications Commission Statement Part 15: Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Part 68: Answer-Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when: • answered by the called station, • answered by the attendant, or • routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user. This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are: • A call is unanswered. • A busy tone is received. • A reorder tone is received. Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Means of Connection Connection of this equipment to the telephone network is shown in the following tables. For MCC1, SCC1, CMC1, G600, and G650 Media Gateways: Manufacturer’s Port Identifier FIC Code SOC/ REN/ A.S. Code Network Jacks Off premises station OL13C 9.0F RJ2GX, RJ21X, RJ11C DID trunk 02RV2-T 0.0B RJ2GX, RJ21X CO trunk 02GS2 0.3A RJ21X 02LS2 0.3A RJ21X Tie trunk TL31M 9.0F RJ2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C 1.544 digital interface 04DU9-BN 6.0F RJ48C, RJ48M 04DU9-IKN 6.0F RJ48C, RJ48M 04DU9-ISN 6.0F RJ48C, RJ48M 04DU9-DN 6.0Y RJ48C 120A4 channel service unit For G350 and G700 Media Gateways: Manufacturer’s Port Identifier FIC Code SOC/ REN/ A.S. Code Network Jacks Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C 1.544 digital interface 04DU9-BN 6.0Y RJ48C 04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C 02IS5 6.0F RJ49C Basic Rate Interface REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways: This equipment complies with Part 68 of the FCC rules. On either the rear or inside the front cover of this equipment is a label that contains, among other information, the FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. For G350 and G700 Media Gateways: This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represented by ## are the ringer equivalence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If requested, this number must be provided to the telephone company. For all media gateways: The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. REN is not required for some types of analog or digital facilities. For all media gateways: If the terminal equipment (for example, the media server or media gateway) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that repairs be performed by Avaya certified technicians. The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment, if it uses a telephone receiver, is hearing aid compatible. Canadian Department of Communications (DOC) Interference Information This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Installation and Repairs Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Declarations of Conformity United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria. Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids. Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support. All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org by conducting a search using "Avaya" as manufacturer. European Union Declarations of Conformity Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support. Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions. To order copies of this and other documents: Call: Avaya Publications Center Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269 Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Management E-mail: [email protected] For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support. Contents About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Structure of book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . . . . . . . . 17 Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 How to use this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Chapter 1: Server Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Background Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Alarm-Related LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Alarm Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 QOS Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Alarm Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Alarms in Linux Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 S8710 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2: Denial Events Event Type number ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 125 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Event Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Denial Event Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Chapter 3: LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Alarm levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Terminal alarm notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Attendant console LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Circuit pack LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Avaya Ethernet Switch LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Issue 1 June 2005 5 Contents UPS LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 IPSI LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 650A Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 655A Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 Duplication memory card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 S8710 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 S8700 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 S8500 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 S8300 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 G700 and Media Module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Chapter 4: G700 Media Gateway Traps. . . . . . . . . . . . . . . . . . . . . . . . . . 301 SNMP Alarming on the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 G700 Alarm Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 G700 Traps and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Chapter 5: Communication Manager Maintenance-Object Repair Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 Subsystems Maintained by Communication Manager . . . . . . . . . . . . . . . . . . . . . . 326 Viewing Communication Manager Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329 Command Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329 Abort Code 1412 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Escalation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 ABRI-PORT (ASAI ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 AC-POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 ADM-CONN (Administered Connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 ADX8D-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 ADX8D-PT (AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 ADX16D-B (16-Port AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 ADX16A-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354 ADX16D-P (16-Port AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355 ADX16A-PT (AUDIX Analog Line/Control Link) . . . . . . . . . . . . . . . . . . . . . . . . . . 363 AESV-LNK (AE Services Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 AESV-SESS (AE Services Session). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375 ALARM-PT (Alarm Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378 ANL-16-L (16-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 ANL-BD (Analog Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 6 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Contents ANL-LINE (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 ANL-NE-L (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425 AN-LN-PT (Analog Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426 ANN-BD (Announcement circuit pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447 ANN-PT (announcement port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 ANNOUNCE (announce) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477 ASAI-ADJ (ASAI Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481 ASAI-BD (Multi-Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . 482 ASAI-EPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 ASAI-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 ASAI-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506 ATM-BCH (ATM B-Channel Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507 ATM-DCH (ATM D-Channel Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 ATM-EI (Expansion Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525 ATM-INTF (TN2305/6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573 ATM-NTWK (ATM Network Error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576 ATM PNC-DUP (ATM PNC Duplication). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587 ATM-SGRP (ATM Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598 ATM-SYNC (ATM Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610 ATM-TRK (Circuit Emulation Service Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617 ATM-WSP (ATM WAN Spare Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649 ATT-ADJ (AvayaAdjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654 ATTE-AJ (Ethernet Avaya Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655 AUDIX-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656 AUDIX-PT (AUDIX Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657 AUX-BD (Auxiliary Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658 AUX-TRK (Auxiliary Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659 AXA12-BD (AUDIX Circuit Packs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670 ADX8D-BD (Audix Circuit Packs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672 AXD12-BD (Audix Circuit Packs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673 AXA12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674 ADX8D-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675 AXD12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676 BRI-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677 BRI-DAT (ISDN-BRI Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684 Issue 1 June 2005 7 Contents BRI-PORT (ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685 BRI-SET, Various Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 BRI-DAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736 CAB-CALM (Customer alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737 CAB-EXFR (emergency transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739 CAB-MTCE (Media Gateway Maintenance). . . . . . . . . . . . . . . . . . . . . . . . . . . . 744 CAB-PFL (Power Fan Lead). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749 CAB-TEMP (Cabinet Temperature) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753 CABINET (Cabinet Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758 CARR-POW (Carrier Power Supply) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770 CDR-LNK (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788 CLAN-BD (Control LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789 CLSFY-BD (Call Classifier Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 CLSFY-PT (Call Classifier Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 CO-BD (Central Office Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816 CO-DS1 (DS1 CO Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817 CO-TRK (Analog CO Trunk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835 CONFIG (System Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 862 CUST-ALM (Customer-Provided Alarming Device) . . . . . . . . . . . . . . . . . . . . . . . . 869 DAT-LINE (Data Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870 DC-POWER (Single-Carrier Cabinet Environment) . . . . . . . . . . . . . . . . . . . . . . . . 880 DETR-BD (Tone Detector Circuit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884 DID-BD (Direct Inward Dial Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . 885 DID-DS1 (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886 DID-TRK (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 898 DIG-BD (Digital Line Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915 DIG-IP-STN (Digital IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 916 DIG-LINE (Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 924 DIOD-BD (DIOD Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 951 DIOD-DS1 (DS1 DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952 DIOD-TRK (DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 964 DLY-MTCE (MO-DAILY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 975 DS1-BD (DS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 978 DS1-FAC (DS1 Facility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1053 DS1C-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1077 DT-LN-BD (Data Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1114 8 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Contents DTMR-PT (Dual-Tone Multifrequency Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . 1115 E-DIG-BD (Multi Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . 1121 E-DIG-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1123 E-DIG-STA (Emulated Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1124 EMG-XFER (Emergency Transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1134 EPN-SNTY (PN Sanity Audit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1143 ERR-LOG (Error Log) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1145 ESS (Enterprise Survivable Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1146 ETH-PT (Control LAN Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1153 ETR-PT (Enhanced Tone Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1167 EXP-INTF (Expansion Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1176 EXP-PN (Expansion Port Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1235 EXT-DEV (External device alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1240 EXT-DEV ADMIN? N (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 1243 EXT-DEV ADMIN? Y (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 1246 FIBER-LK (Fiber Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1250 FW-DWNLD (Firmware Download) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1298 GPTD-PT (General-Purpose Tone Detector Port) . . . . . . . . . . . . . . . . . . . . . . . . . 1308 H323-BCH (H.323 B Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1313 H323-SGRP (H.323 Signaling Group). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1315 H323-STN (H.323 IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1323 HYB-BD (Hybrid Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1328 HYB-LINE (Hybrid Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329 INADS (INADS Link). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351 IPMEDPRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1355 IPMEDPRO (TN2302 IP Media Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356 IPMEDPRO (TN2602AP IP Media Resource 320) . . . . . . . . . . . . . . . . . . . . . . . . 1380 IPSV-CTL (Ipserver Interface Control). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1405 IP-SVR (IP Server Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1415 ISDN-PLK (ISDN-PRI Signaling Link Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1423 ISDN-SGR (ISDN-PRI Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1429 ISDN-TRK (DS1 ISDN Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1446 JNL-PRNT (Journal Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1475 LGATE-AJ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1476 LGATE-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1477 LGATE-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1478 Issue 1 June 2005 9 Contents LIC-ERR (License-Error Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1479 LOG-SVN (Login Security Violation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1487 MAINT (PN’s Maintenance Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1490 MAPD-BD (MAPD Interface Circuit Pack TN802) . . . . . . . . . . . . . . . . . . . . . . . . . 1508 MEDPRO (Media Processor MAPD Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . 1539 MEDPRO-C (Media-Processor Control). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1551 MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) . . . . . . . . . . . . . . . . . 1553 MET-BD (MET Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1560 MET-LINE (MET Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1561 MED-GTWY (MEDIA GATEWAY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1581 MG-ANA (ANALOG MM711) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1583 MG-ANN (Voice Announcements) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1585 MG-BRI (BRI Trunk Media Module MM720). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1586 MG-DCP (Digital Line Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1593 MG-DS1 (DS1 Interface Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594 MG-IAMM (Integrated Analog Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . 1643 MG-ICC (Internal Call Controller) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1650 MG-VOIP (MM760 MED PRO DSP PORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1651 MIS (Management Information System). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1654 MMI-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1655 MMI-LEV (Multimedia Interface Resource Level) . . . . . . . . . . . . . . . . . . . . . . . . . 1666 MMI-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1669 MMI-SYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1675 MODEM-BD (Modem Pool Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1677 MODEM-PT (Modem Pool Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1678 M/T-ANL (Maintenance/Test Analog Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1696 M/T-BD (Maintenance/Test Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1705 M/T-DIG (Maintenance/Test Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1709 M/T-PKT (Maintenance/Test Packet Bus Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 1722 NO-LIC (No License) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1727 NR-CONN (Network-Region Connect) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1731 OPS-LINE (DS1 Off-Premises Station Line). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1736 PDMODULE (Processor Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1751 PE-BCHL (PRI Endpoint Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1773 PKT-BUS (Packet Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1790 PKT-INT (Packet Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1799 10 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Contents PLAT-ALM (Platform Alarms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1838 PMS-LINK (Property Management System Link) . . . . . . . . . . . . . . . . . . . . . . . . . 1839 PMS-PRNT/JNL-PRNT (PMS Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1846 PNC-DUP (PNC Duplication) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1851 POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1869 POW-SUP (power supply) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1881 PPP-PT (Control LAN Packet/Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1893 PRI-CDR (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1905 PROC-SAN (Process Sanity Audits) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1911 PS-RGEN (Power supply ring generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1912 RANL-STA (Remote Analog Line (Station) Port) . . . . . . . . . . . . . . . . . . . . . . . . . 1918 RDIG-STA (Remote Digital Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1926 REM-OFF (Remote Office) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1940 RING-GEN (Analog Ring Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1942 RMB (Remote Maintenance Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1949 RMB-REPORT (Remote Maintenance Board - Report) . . . . . . . . . . . . . . . . . . . . . 1950 RMC-ENV (Power/Fan Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1951 SEC-CDR (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1956 SER-BUS (Serial communication bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1957 SIP-BCH (SIP B Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1968 SIP-SGRP (SIP Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1970 S-SYN-BD (Speech Synthesis Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1978 S-SYN-PT (Speech Synthesis Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1979 SN-CONF (Switch Node Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1992 SNC-BD (Switch Node Clock Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000 SNC-LINK (Switch Node Clock Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2039 SNC-REF (Switch Node Clock Reference) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2043 SNI-BD (SNI Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2046 SNI-PEER (SNI Peer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2113 SRP-EPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2117 STA-FWDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2118 STRAT-3 (Stratum-3 Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2128 SVC-SLOT (Service Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2141 SYNC (Port-Network Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2143 SYS-LINK (System Links) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2175 SYS-PRNT (System Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2181 Issue 1 June 2005 11 Contents SYSTEM (System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2186 TBRI-BD (TN2185 ISDN Trunk-Side BRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2192 TBRI-PT (ISDN Trunk-Side BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2200 TBRI-TRK (Trunk-Side ISDN BRI Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2224 TDM-BUS (TDM Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2237 TDM-CLK (TDM Bus Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2252 TDMODULE (Trunk Data Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2268 TIE-BD (Tie Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2269 TIE-DS1 (DS1 Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2270 TBRI-PT (ISDN Trunk-Side BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2291 TIE-TRK (Analog Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2302 TIME-DAY (Time of Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2326 TONE-BD (Tone-Clock Circuit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2327 TONE-PT (Tone Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2353 TR-LN-BD (Trunk Line Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2363 TSC-ADM (Administered Temporary Signaling Connections) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2364 TTR-LEV (TTR Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2370 UDS1-BD (UDS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2374 VAL-BD (Voice Announcements over LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2477 VAL-PT (Voice Announcements over LAN Packet/Port). . . . . . . . . . . . . . . . . . . . . . 2503 VC-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2509 VC-DSPPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2513 VC-LEV (Voice Conditioner DSP Port Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2522 VC-SUMPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2525 WAE-PORT (Wideband Access Endpoint Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 2531 XXX-BD (Common Port Circuit Pack/Media Module) . . . . . . . . . . . . . . . . . . . . . . . 2539 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2557 12 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers About this book Overview This document provides procedures to monitor, test, and maintain an Avaya Media Server or Gateway system. It covers many of the faults and troubles that can occur and provides simple procedures to correct them. Simple, traditional troubleshooting methods are sometimes sufficient to locate and clear faults. The traditional methods include substitution, visual inspections, continuity checks, and clarification of operating procedures with end users. Using this documentation, the Avaya technicians and the technicians of their business partners and customers should be able to follow detailed procedures for: ● Monitoring, testing, and maintaining an Avaya Media Server, Media Gateway, and many other system components. ● Using troubleshooting methods to clear faults. ● Required replacements, visual inspections, continuity checks, and clarifying operating procedures with end users. Document set Although this maintenance book is published separately, it is part of a set: ● 03-300190 Maintenance Alarms Reference (formerly 555-245-102) ● 03-300191 Maintenance Commands Reference (formerly 555-245-101) ● 03-300192 Maintenance Procedures Reference (formerly 555-245-103) Equipment/platforms This book contains information about the following equipment/platforms ● Avaya S8700/S8710 Media Servers ● Avaya S8500 Media Servers ● Avaya S8300 Media Servers ● Avaya G700/G650/G600/MCC/SCC Media Gateways Issue 1 June 2005 13 About this book It does not contain information about ● DEFINITY G3R (see 555-233-117: Maintenance for DEFINITY R Servers or 555-233-142: Maintenance for Avaya S8700 Media Servers with G600 Media Gateway) ● DEFINITY SI (see 555-233-119: Maintenance for DEFINITY SI Servers or 555-233-143: Avaya S8700 Media Servers with MCC1/SCC1) ● Avaya S8100 Media Server (see 555-233-123: Maintenance for DEFINITY CSI Servers) ● IBM eServer BladeCenter HS20 Type 8832 ● G150/G250/G350 Media Gateways Structure of book The following document contains combined Maintenance Alarms information for: ● S8300, S8500, and S8700 media servers ● MCC1, SCC1, and CMC1 media gateways ● G600, G650, and G700 media gateways The document includes new information developed for Communication Manager Release 2.0, and preexisting or modified information brought together from Release 1.3 maintenance documentation. This document is the first of three reference documents: ● Maintenance Alarms Reference (555-245-102) ● Maintenance Commands Reference (03-300191) ● Maintenance Procedures (03-300192) The basis for these reference documents was the Release 1.3 S8700 media server with the MCC1 and SCC1 media gateways maintenance document. To this document were added Release 1.3 maintenance information for the S8300 media server, the G700, G600 and CMC1 media gateways, as well as new material developed for the S8500 media server and G650 media gateway. In order to present maintenance information from all these sources side-by-side, when it was not clear from a chapter or section title, marking conventions were adopted to delineate material specific to a particular source. The markers act on three levels: ● Chapters or Maintenance Objects (MOs) ● Major and minor sections ● Paragraphs or in-line comments 14 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Structure of book Chapters or Maintenance Objects (MOs) At the Chapter or MO level, bold names of the server(s) or gateway(s) that are represented within the sections to follow are inserted immediately after the Chapter title or MO title. For example, the heading for the SER-BUS (Serial communication bus) MO looks like: SER-BUS (Serial communication bus) G650 The G650 after the title indicates that the material in this MO relates to the G650 media gateway. Major and minor sections At the Major and minor sections level, a similar bold name along with a ruled line delineates the beginning of a section of material specific to the media server or gateway identified. At the conclusion of the section, another ruled line marks the end of the specific material and a return to common text. For example, a section of material specific to the S8700 or S8500 media server looks like: S8700 | 8710 / S8500 1. If only 1 analog circuit pack in the system has this problem, replace the circuit pack. 2. If only analog circuit packs on a particular carrier have this error, the ringing generator may not be connected to this carrier. 3. If analog circuit packs on many carriers have this error, it is probably a problem with the ringing generator. Such sections can occasionally extend for several pages. Issue 1 June 2005 15 About this book Paragraphs or in-line comments At the paragraph level and for comments in-line, the specific media server or gateway is indicated by its bold name, and the parenthetical information follows immediately afterward. For example, a paragraph insert for the S8700 and S8500 media servers might looks like: 1. If the Tone-Clock circuit is a slave clock, then the EI to which it is listening is providing a bad timing source. Follow the diagnostic procedures specified for TDM-CLK Error Code 2305. 2. S8700 | 8710 / S8500: If no problem can be found with the incoming synchronization signal, replace the IPSI or Tone-Clock circuit pack. See Replacing the IPSI or Tone-Clock Circuit Pack on page 2337. In such cases, it is not necessary to delineate the beginning and end of the material. An example of an in-line comment might look like: 3. Error Type 1: There is a serial number mismatch between the hardware serial number and installed license file (S8700 | 8710 / S8500: there is a serial-number mismatch of the reference IPSI and a subsequent License Error failure. S8300: there is a serial-number mismatch of the G700 motherboard on which the serial number resides and a subsequent License Error failure). This error is caused by the: ● ● S8700 | 8710 / S8500: Reference IPSI not responding S8300: G700 motherboard not responding Expiration of the 10-day timer The system enters No-License mode. It is hoped that, by these techniques, material specific to several different sources can be combined and viewed side-by-side without confusion. Audience The information in this book is intended for use by: Avaya technicians, provisioning specialists, business partners, and customers, specifically: ● Trained Avaya technicians ● A maintenance technician dispatched to a customer site in response to a trouble alarm or a user trouble report ● A maintenance technician located at a remote maintenance facility ● The customer’s assigned maintenance technician The technician is expected to have a knowledge of telecommunications fundamentals and of the particular Avaya Media Server and/or Media Gateway to the extent that the procedures in this book can be performed, in most cases, without assistance. 16 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Downloading this book and updates from the Web This book is not intended to solve all levels of troubles. It is limited to troubles that can be solved using: ● The Alarm Log ● The Error Log ● Trouble-clearing procedures ● Maintenance tests ● Traditional troubleshooting methods If the trouble still has not been resolved, it is the maintenance technician’s responsibility to escalate the problem to a higher level of technical support. Escalation should conform to the procedures in the Technical and Administration Escalation Plan. Downloading this book and updates from the Web You can download the latest version of this book from the Avaya Web site. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer. Avaya makes every effort to ensure that the information in this book is complete and accurate. However, information can change after we publish this book. Therefore, the Avaya Web site might also contain new product information and updates to the information in this book. You can also download these updates from the Avaya Web site. Downloading this book To download the latest version of this book: 1. Access the Avaya web site at http://support.avaya.com. 2. At the top center of the page, click Product Documentation. The system displays the Welcome to Product Documentation page. 3. In the upper-left corner type the 9-digit book number in the Search Support field, and then click Go. The system displays the Product Documentation Search Results page. 4. Scroll down to find the latest issue number, and then click the book title that is to the right of the latest issue number. 5. On the next page, scroll down and click one of the following options: ● PDF Format to download the book in regular PDF format ● ZIP Format to download the book in zipped PDF format Issue 1 June 2005 17 About this book Safety labels and security alert labels Observe all caution, warning, and danger statements to help prevent loss of service, equipment damage, personal injury, and security problems. This book uses the following safety labels and security alert labels: ! CAUTION: A caution statement calls attention to a situation that can result in harm to software, loss of data, or an interruption in service. CAUTION: ! WARNING: A warning statement calls attention to a situation that can result in harm to hardware or equipment. ! DANGER: A danger statement calls attention to a situation that can result in harm to personnel. ! SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for unauthorized use of a telecommunications system. WARNING: DANGER: SECURITY ALERT: Safety precautions When performing maintenance or translation procedures on the system, users must observe certain precautions. Observe all caution, warning, and danger admonishments to prevent loss of service, possible equipment damage, and possible personal injury. In addition, the following precautions regarding electromagnetic interference (EMI) and static electricity must be observed: Electromagnetic interference This equipment generates, uses, and can radiate radio frequency energy. Electromagnetic fields radiating from the switch may cause noise in the customer’s equipment. If the equipment is not installed and used in accordance with the instruction book, radio interference may result. ! WARNING: WARNING: To maintain the EMI integrity of the system, maintenance personnel must ensure that all cabinet panels, covers, and so forth, are firmly secured before leaving the customer’s premises. 18 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Related resources Related resources Table 1: Additional document resources on page 19 lists additional documentation that is available for you, and which has been referenced within this document. Table 1: Additional document resources Document Number Avaya Enterprise Survivable Servers (ESS) User Guide, 03-300428 03-300428 Hardware Guide for Avaya Communication Manager, 555-245-207 555-245-207 Overview for Avaya Communication Manager, 03-300468 03-300468 Administrator Guide for Avaya Communication Manager, 03-300509 03-300509 Installation and Upgrades for the Avaya G700 Media Gateway Controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server, 555-234-100 555-234-100 Maintenance Commands Reference (03-300191) 03-300431 Maintenance Procedures (03-300192) 03-300432 Maintenance for Avaya DEFINITY® Server R, 555-233-117 555-233-117 Avaya P333T User’s Guide N/A Avaya S8300 and Avaya S8700 Media Server Library, 555-233-825 555-233-825 EMBEDDED AUDIX System Maintenance, 585-300-110 585-300-110 DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110 585-300-110 AT&T Network and Data Connectivity, 555-025-201 555-025-201 Digital PBX Standards, RS4648 RS4648 User Manual Z3A Asynchronous Data Unit, 555-401-701 555-401-701 DEFINITY® Communications System Generic 1, Generic 2 and Generic 3 V1 and 2 – Integrated Channel Service Unit (CSU) Module Installation and Operation, 555-230-193 555-230-193 DEFINITY® Communications System Generic 2.2 and Generic 3 V2 DS1/ CEPT1/ISDN-PRI Reference, 555-025-107 555-025-107 DEFINITY® Communications System Generic 1 and Generic 3i Wiring, 555-204-111 555-204-111 1 of 3 Issue 1 June 2005 19 About this book Table 1: Additional document resources (continued) Document Number Site Preparation, Installation, and Operator’s Manual, 167-405-035 167-405-035 Maintenance for the Avaya S8700 Media Server with an Avaya SCC1 Media Gateway or an Avaya MCC1 Media Gateway, 555-233-143 555-233-143 Avaya MultiVantage Solutions Installation and Maintenance for Survivable Remote EPN, 555-233-121 555-233-121 Installing the Avaya S8700 Media Server with the Avaya G600 Media Gateway, the Avaya MCC1 Media Gateway, or the Avaya SCC1 Media Gateway (Library CD) Library CD ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124 555-233-124 Administration for Network Connectivity for Avaya Communication Manager, 555-233-504 555-233-504 Quick Start for Hardware Installation: Avaya S8700 Series Media Server, 555-245-703 555-245-703 Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway, 555-245-109 555-245-109 Installing the S8500 Media Server with the G650 Media Gateway, 555-245-107 555-245-107 4606 IP Telephone User’s Guide, 555-233-775 555-233-775 4624 IP Telephone User’s Guide, 555-233-776 555-233-776 4612 IP Telephone User’s Guide, 555-233-777 555-233-777 Job Aid: Replacing the Avaya S8710 Media Server, 03-300146 03-300146 Job Aid: Replacing the Hard Drive in an Avaya S8710 Media Server, 03-300147 03-300147 Job Aids for Field Replacements for the Avaya S8700 Series Media Servers, 03-300530 03-300530 Job Aid: Replacing the Hard Drive in the S8700 Media Server (Pre-R2.0), 555-245-768 555-245-768 Job Aid: Replacing the Hard Drive in the S8700 Media Server (R2.x), 555-245-769 555-245-769 Job Aid: Replacing the S8500 Hard Drive, 555-245-761 555-245-761 Job Aid: Replacing the S8500 Remote Service Adapter, 555-245-759 555-245-759 2 of 3 20 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Technical assistance Table 1: Additional document resources (continued) Document Number Job Aid: Repacking the S8500 Dual Network Interface, 555-245-760 555-245-760 Job Aid: Replacing the G700 Media Gateway, 555-245-752 555-245-752 3 of 3 Technical assistance Avaya provides the following resources for technical assistance. Within the United States For help with: ● Feature Administration and system applications, call Avaya Technical Consulting Support at 1-800-225-7585 ● Maintenance and repair, call the Avaya National Customer Care Support Line at 1-800-242-2121 ● Toll fraud, call Avaya Toll Fraud Intervention at 1-800-643-2353 International For all international resources, contact your local Avaya authorized dealer for additional help. Trademarks All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Issue 1 June 2005 21 About this book Sending us comments Avaya welcomes your comments about this book. To reach us by: ● Mail, send your comments to: Avaya Inc. Product Documentation Group Room B3-H13 1300 W. 120th Avenue Westminster, CO 80234 USA ● E-mail, send your comments to: [email protected] ● Fax, send your comments to: 1-303-538-1741 Ensure that you mention the name and number of this book. How to use this Document Most maintenance sessions involve analyzing the Alarm and Error Logs to diagnose a trouble source and replacing a component such as a circuit pack or media module. The information in Chapter 5: Communication Manager Maintenance-Object Repair Procedures of this reference will generally suffice to address these needs. Certain complex elements of the system require a more comprehensive approach. Special procedures for these elements appear in Chapter 4: General troubleshooting of Maintenance Procedures (03-300192). Note: Note: This document is designed to be read online and in paper format. Because of the large volume of information, additional cross-references have been added to make it easier to locate information when using the manual online. 22 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Organization Organization Chapter 1: Server Alarms, contains information on alarms generated on various platforms, including the S8300, S8500, and S8700 media server. These alarms cover such categories as process watchdog, environmental, login, translation monitoring, and power supply alarms. Alarm identifications, levels, and resolutions are given. Chapter 2: Denial Events, contains information about denial events that are generated by Avaya Communication Manager. Denial events are displayed via the Events Report (display events screen) of Avaya Communication Manager. Chapter 3: LEDs, contains information on the definition and interpretation of LED indicators to be found on various system components, including servers, gateways, circuit packs, and media modules. Chapter 4: G700 Media Gateway Traps, contains information on traps that can occur on media gateways. Trap identifications, alarm levels, trap descriptions, and recommended resolutions are given. Chapter 5: Communication Manager Maintenance-Object Repair Procedures, contains specific troubleshooting and repair instructions for every component in the system. The maintenance objects are listed alphabetically by name as they appear in the Alarm and Error Logs. Under each maintenance object appears a description of the object’s function, tables for interpreting alarm and error logs, and instructions on how to use tests, commands, and replacements to resolve associated problems. Issue 1 June 2005 23 About this book Conventions used in this document Table 2: Typography used in this book on page 24 lists the typographic conventions in this document. Table 2: Typography used in this book To represent . . . This typeface and syntax are shown as . . . ● Bold for literals ● Bold italic for variables ● Square brackets [ ] around optional parameters ● “|” between exclusive choices SAT screen input and output ● Bold for input ● Constant width for output (screen displays and messages) Linux commands ● Constant-width bold for literals ● Constant-width bold italics for variables ● Square brackets [] around optional arguments ● “Or” sign | between exclusive choices SAT commands Linux output Constant width For example, . . . refresh ip-route [all | location] Set the Save Translation field to daily. The message Command successfully completed should appear. testmodem [-s] | [-t arg] Linux returns the message almdisplay 4: Unable to connect to MultiVantage. 1 of 2 24 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Conventions used in this document Table 2: Typography used in this book (continued) To represent . . . Web interface Keys This typeface and syntax are shown as . . . ● Bold for menu selections, tabs, buttons, and field names ● Right arrow > to separate a sequence of menu selections Special font for keyboard keys and SAT screen clickable buttons For example, . . . Select Alarms and Notification, the appropriate alarm, and then click Clear. Select Diagnostics > View System Logs, then click Watchdog Logs. Press Tab. Click Next Page. 2 of 2 Other conventions used in this book: ● Physical dimensions are in English [Foot Pound Second (FPS)] units, followed by metric [Centimeter Gram Second) (CGS)] units in parentheses. Wire-gauge measurements are in AWG, followed by the diameter in millimeters in parentheses. ● Circuit-pack codes (such as TN790B or TN2182B) are shown with the minimum acceptable alphabetic suffix (like the “B” in the code TN2182B). Generally, an alphabetic suffix higher than that shown is also acceptable. However, not every vintage of either the minimum suffix or a higher suffix code is necessarily acceptable. Issue 1 June 2005 25 About this book Useful terms Table 3: Terminology summary on page 26 summarizes some of the terms used in this book and relates them to former terminology. Table 3: Terminology summary Present Terminology Former Terminology Communication Manager MultiVantage Avaya Call Processing S8300 Media Server ICC, Internal Call Controller S8700 Media Server (or non-co-resident S8300) ECC, External Call Controller MGP, Media Gateway Processor 860T Processor Layer 2 Switching Processor P330 Stack Processor Cajun Stack Processor i960 Processor 26 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Chapter 1: Server Alarms S8700 | 8710 / S8500 / S8300 This chapter provides background information on server alarming. For detailed information on G700 Media Gateway Traps, refer to Chapter 4: G700 Media Gateway Traps. Introduction During normal operations, software or firmware may detect error conditions pertaining to specific Maintenance Objects (MOs) or other subsystems. The system automatically attempts either to fix or circumvent these problems. Errors are detected in two ways: ● Firmware on the component during ongoing operations ● A “periodic test” or a “scheduled test” started by software The technician can run tests on demand that are generally more comprehensive (and potentially disruptive) than are the "scheduled tests". When an error is detected, the maintenance software puts the error in the Error Log and increments the error counter for that error. When an error counter is “active” (greater than 0), there is a maintenance record for the MO. If a hardware component incurs too many errors, an alarm is raised. Alarms on the Linux media servers can occur in several areas: ● Media Modules, Media Servers, the Media Gateway Processor, and the Layer 2 Switching Processor are all capable of detecting internal failures and generating traps and alarms. ● Media gateways, such as the G700, detect faults and alert the Media Server; the Media Server then raises an alarm, and sends the alarm to an appropriate network management site. ● Communication Manager alarms reflect health status of network elements such as media gateways, circuit packs, media modules, and their associated links, ports, and trunks. ● Messaging alarms provide health status of embedded or external messaging systems. Alarms may be viewed using the following: ● Maintenance Web Interface Provides alarms information related to Communication Manager, the media server, and messaging. Issue 1 June 2005 27 Server Alarms Note: For non-Communication Manager alarms, use the Web Page header "Alarms and Notification" and "Diagnostics: View System Log". Choose the appropriate heading and, if necessary, call Avaya support. Note: ● Media Server bash shell Provides alarms information related to Communication Manager, the media server, and messaging. ● Media Server SAT CLI Provides alarms information related to Communication Manager. ● MGP CLI (on the G700 Media Gateway) Provides alarms and traps information related to the G700 platform and its subsystems. ● Layer 2 Switching Processor CLI (on the G700 Media gateway) Provides information related to the media gateway stack. Information related to Communication Manager, the media server, and messaging alarms can be displayed using either the Maintenance Web Interface or the media server bash shell; however, this document (Maintenance Alarms Reference (555-245-102)) provides maintenance information only for Communication Manager (Chapter 5: Communication Manager Maintenance-Object Repair Procedures)and media server alarms (Chapter 1: Server Alarms). For messaging alarms and repair procedures, refer to the appropriate documentation for your messaging system. Alarm Classifications Alarms are classified depending on their effect on system operation: ● MAJOR alarms identify failures that cause a critical degradation of service. These alarms require immediate attention. ● MINOR alarms identify failures that cause some service degradation but that do not render a crucial portion of the system inoperable. Minor alarms require attention. However, typically a minor alarm affects only a few trunks, stations, or a single feature. ● WARNING alarms identify failures that cause no significant degradation of service or equipment failures external to the switch. These failures are not reported to INADS or to the attendant console. ● ON-BOARD problems originate in the circuitry on the alarmed Media Module. ● OFF-BOARD problems originate in a process or component that is external to the Media Module. 28 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Background Terms Background Terms Table 4: Alarming Background Terms on page 29 gives a useful explanation of terms. Table 4: Alarming Background Terms Term Explanation TRAP A trap is an event notification that is sent to the SNMP trap manager and received from the Media Gateway Processor, Layer 2 Switching Processor, or RTCP Monitor (Avaya VisAbility). ALARM Some traps are determined to be an alarm. If determined to be an alarm they are sent to an appropriate alarm management site, such as INADS. INADS Initialization and Administration System, a software tool used by Avaya services personnel to initialize, administer, and troubleshoot customer communications systems remotely. SNMP Simple Network Management Protocol, the industry standard protocol governing network management and the monitoring of network devices and their functions. RTCP Real Time Control Protocol, contained in IETF RFC 1889. ISM Intelligent Site Manager, a VPN gateway on the customer’s LAN that provides a means for services personnel to access the customer’s LAN in a secure manner via the Internet. VPN Virtual Private Network, a private data network that makes use of the public telecommunication infrastructure, maintaining privacy through the use of a tunneling protocol and security procedures. Issue 1 June 2005 29 Server Alarms Alarm-Related LEDs Table 5: Alarm-Related LEDs on page 30 shows alarm-related LEDs on the faceplate of the G700 or on an attendant console, and shows how certain LEDs reflect specific alarm situations. Table 5: Alarm-Related LEDs LED Location Alarm-Related Cause ALARM LED Attendant Console The system alarm causes the attendant console ALARM LED to light. ACK LED Attendant Console The ACK LED on the attendant console reflects the state of acknowledgement of the alarm report from INADS. However, this is only possible for S8700-based Media Servers. RED ALM or ALARM LED LED Panel of G700 Media Gateway The RED ALM or ALARM LED indicates the "health" of the G700 by lighting when there are impaired functions of the Media Gateway Processor, Layer 2 Switching Processor, or VOIP engine. It lights, for example, when the power supply voltage is out of bounds, if the G700 cannot locate a Media Servers, or when the unit is overheating. It also indicates when the system is in Power-up mode, or when a Media Module is resetting. Alarm Content Alarms logged by Communication Manager are stored in an alarm log. All alarms include a date and time stamp that reflects the date and time of the sending device. The alarm contains: ● Device type ● Component type ● Device name ● Current ip address ● Additional information necessary for identification of alarm origination ● Severity level to indicate the priority of the alarm Alarms originating in a specific media server, such as an S8300, have a prefix denoting that of an S8300. 30 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers QOS Alarms QOS Alarms An RTCP monitor using the local SNMP agent generates traps to a pre-administered trap collector. The following QoS alarms are generated: ● The voip-callqos alarm is generated if a single session exceeds configured QOS levels. It can generate a warning or an SNMP trap. Warnings are used for less severe problems. They can be accumulated internally within Avaya VoIP Monitoring Manager for use by the alarms defined below. ● The voip-systemqos alarm is generated if the number of voip-callqos warnings from all terminals exceeds a configured count over a given period (e.g. 100 alarms over 24 hours). The alarm causes a SNMP trap to be sent. ● The voip-terminalqos alarm is like the voip-systemqos alarm except it applies to a single terminal. If any one terminal generates a number of voip-callqos warnings that exceed a threshold then the alarm is generated. Alarm Management This section describes methods to determine the source of alarms that are generated when an error occurs. The alarm log is viewable and follows that defined in Maintenance for Avaya DEFINITY® Server R, 555-233-117. Technicians can view alarms via the Web Interface, CLI, and SAT command-line interface. SNMP management is a function of the Avaya MultiService Network Manager application. For additional information, including information on event logs and trap logs, please refer to the Avaya P333T User’s Guide. Alarm management follows the S8700 Media Server Alarming Architecture Design; see Maintenance for the Avaya S8700 Media Server with an Avaya SCC1 Media Gateway or an Avaya MCC1 Media Gateway, 555-233-143. Connection Strategies to a Services Organization A services organization, such as INADS, receives alarms from the Media Server and connects to the media server for troubleshooting. There are currently two product-connect strategies: dialup modem access and Virtual Private Network (VPN) access over the Internet. For dialup modem access: 1. Connect a USB modem, connected to a telephone line, to the USB port on the faceplate of the media server. Issue 1 June 2005 31 Server Alarms 2. Enable the modem from the media server Web Interface. In addition, use the Setup Modem Interface under the Configure Server pages. 3. With this modem, a client PC uses the Point-to-Point Protocol (PPP) to access the media server and connect via telnet to a Linux shell. 4. Once logged into the media server, you can telnet out to media gateways, such as the G700, and other devices on the network. Note: Additionally, this modem can be used to allow the media server to call out to the INADS or other alarm receiving system to report alarms. When performing remote diagnostic tests, Services personnel should disable alarm call-outs to INADS to avoid generating unnecessary alarms. Alarm suppression is released after 30 minutes. If you are remotely logged in through the modem you prevent alarms from being sent because you are using the modem, but you do not prevent an alarm noting the absence of alarm reporting service being logged at the alarm receiving site. Note: The VPN alternative is achieved by the use of the Intelligent Site Manager (ISM) application. The ISM is a VPN gateway that resides on the customer’s LAN and provides a means for services personnel to gain access to the customer’s LAN in a secure manner over the Internet. Telnet is then used to access the media server and/or media gateways and other IP network equipment. Alarms in Linux Media Servers S8700 | 8710 / S8500 / S8300 A Linux-based media server can be configured so that it serves as the trap collector and provides external alarm notification. A process called the Global Maintenance Manager (GMM) runs on the media server and collects events that are logged to the Linux syslog_d process. These events consist primarily of failure notification events logged by Communication Manager and INTUITY maintenance subsystems, or of traps sent by media gateways (G700). For events that require external notification, one option is to call the Avaya technical service center’s INADS (Initialization and Administration System). However, other possible options include sending an e-mail to specified destinations, or sending an SNMP trap to a specified network management address. The media server has an SNMP trap manager that collects traps from: ● Uploads and downloads to media modules ● VoIP Media Modules ● VoIP engines on G700 motherboards ● G700-associated UPS systems 32 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Media server alarms perform a similar role to Communication Manager alarms in a traditional telephony context. Media Server alarms: ● Comprise related sets of alarms, known as MOs ● Create an internal record of actual or potential problems ● Notify maintenance personnel of a problem ● Help isolate the problem’s source ● Point to and facilitate local and remote resolution of a problem Note: If a user is logged into a server by an analog modem that is also the server’s only alarm-reporting interface, enter almsuppress to suppress alarm reporting. Otherwise, the other server logs an occurrence of SME Event ID #1 (see SME Alarm in Media Server on page 78). Note: Clearing Media Server Alarms A media server is an open standards-based CPU in the data- communications context. Unlike a Communication Manager alarm, which cannot be cleared unless it is also resolved, a server alarm: ● Can be manually cleared from its log, with the almclear Linux command ● Should not be considered resolved until it is actually repaired Displaying Media Server Alarms In following sections, each server alarm is described, and its resolution procedure is provided. Like traditional Communication Manager MOs, the 3-column table for each server MO shows an alarm’s: 1. Event ID 2. Severity 3. Definition, probable cause, and troubleshooting procedure To help isolate a server problem, the 3rd column of these tables begins with quoted text for each event (unlike traditional Communication Manager MOs). The text consists of the verbose (-v) output of the almdisplay -v Linux command. For example, “interchange hand off failed” is the quoted text for Arbiter’s Event ID #3. If the almdisplay command returns a failure message, such as: almdisplay: 4: Unable to connect to MultiVantage enter the man almdisplay Linux command for command-related information. Issue 1 June 2005 33 Server Alarms S8300 Alarming on the S8300 Functioning as a Local Survivable Processor The S8300 functioning as a Local Survivable Processor (LSP) logs an alarm when it becomes active. It also logs an alarm for every G700 Media Gateway that registers with it. It does NOT log alarms when IP phones register with it; rather, it logs a warning. Communication Manager Hardware Traps Table 6: Communication Manager Hardware Traps on page 34 illustrates hardware traps that apply to Communication Manager. Table 6: Communication Manager Hardware Traps Note: Trap Description Media Server HW trap Hardware faults are analyzed by maintenance software and correlate fault conditions to determine the appropriate action. If appropriate action requires attention, a trap of critical severity is sent. Media Server HW clear trap Hardware faults that have created traps send a clear trap upon clearing. Media Server with administered MG that’s not registered If a Media Server has an administered G700 but it has not registered after an appropriate amount of time, send an alarm of major severity indicating such. Note: The Avaya S8300 Media Server on a G700 Media Gateway platform has several watchdog timers. If any one of them is not verified regularly, a trap of major severity is sent. The timer associated with the S8300 is the S8300 Software watchdog, which resets the S8300 processor if its connection is not verified regularly. 34 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Backup and Restore Traps The S8300 uses the LAN to backup a copy of its translation data. Table 7: Backup and Restore Traps on page 35 illustrates the backup and restore traps. Table 7: Backup and Restore Traps Trap Description Successfully stored backup A trap of informational severity is sent when backup is successful. (REPLY_ACK) The trap reads “Successful backup of S8300 translation data,” and names the backup location stored in the string “BACKUP_LOCATION.” This information also goes to the local maintenance screen, since it is very possible that a backup is being requested as a result of an on-site attempt to replace the S8300. No backup data stored A trap of major severity is sent as soon as a REPLY_ERROR message is returned. The trap states “Translation Data backup not available,” and names the backup location stored in the string “BACKUP_LOCATION.” Linux Media Server MOs and Alarms Hardware MOs The server’s hardware MOs are described in the following sections: ● DAJ1/DAL1 (Duplication Memory Board) on page 49 ● RALM-SVC (Remote Alarm Service) on page 76 ● USB1 (Modem Testing) Alarms on page 95 ● UPS (Uninterruptible Power Supply) on page 89 ● Remote Maintenance Board (RMB) Alarms on page 116 Issue 1 June 2005 35 Server Alarms Server-related alarms Server-related alarms and their troubleshooting procedures are described in the following tables: ● ARB (Arbiter) on page 37 ● DAJ1/DAL1 Alarms in S8700 Media Server on page 54 ● DUP (Duplication Manager) on page 56 ● ENV (Environment) on page 60 ● FSY (File Synchronization) on page 67 ● HDD (Hard Disk Drive) on page 69 ● KRN (Kernel) on page 73 ● Login Alarms on page 74 ● NIC (Network Interface Card) on page 75 ● RALM-SVC (Remote Alarm Service) on page 76 ● SME Alarm in S8700 Media Server on page 78 ● SVC_MON (Service Monitor) on page 79 ● _TM (Translation Manager) on page 88 ● UPS Alarms to the Media Server on page 92 ● USB1 (Modem Testing) Alarms on page 95 ● _WD (Watchdog) Alarms on page 99 ● Login Alarms - S8300 on page 115 ● Virtual Alarms on page 116 ● Remote Maintenance Board (RMB) Alarms on page 116 ● S8500B Augmentix Server Availability Management Processor™ (A+SAMP) Alarms on page 120 ● S8710 environmental alarms on page 121 ● S8710 server BIOS error messages on page 123 36 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers ARB (Arbiter) S8700 | 8710 only The Arbiter process runs on S8700 Media Servers to: ● Decide which server is healthier and more able to be active ● Coordinate data shadowing between servers, under the Duplication Manager’s control At the physical and data-link layers, an Ethernet-based duplication link provides an inter-arbiter UDP communication path to: ● Enable this arbitration between the active and standby servers ● Provide the necessary status signaling for memory refreshes Issue 1 June 2005 37 Server Alarms Table 8: ARB Alarms in Media Server on page 38 describes the Arbiter’s alarms and their troubleshooting procedures. See DUP (Duplication Manager) on page 56 for more information. Table 8: ARB Alarms in Media Server Event ID 3 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Interchange hand off failed” — Standby server could not process active server’s interchange request. The interchange does not occur, and the active side remains active. 1. See if the standby side is RESET, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering server 2. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 3. If the problem persists, troubleshoot the standby server. a. See if the standby side is RESET, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering server b. Check for application problems, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp, and restore any applications with problems. c. Check for problems with an Ethernet interface, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. 4. If the applications and interfaces are okay but the problem persists, escalate the problem. 1 of 12 38 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID 7 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Arbiter in invalid/unknown state” — Memory corruption or bad code/build 1. Verify that the server’s state is “Corrupt!”, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering server 2. Compare the suspected arbiter with the one in /root2 — using the Linux commands: /opt/ecs/sbin/acpfindvers /opt/ws/arbiter (This command shows the arbiter’s version string.) /sbin/cksum /opt/ws/arbiter [This command runs a cyclical redundancy check (CRC) against the arbiter, and then shows both the CRC’s output value and the number of bytes in the arbiter file.] 3. If the two arbiter files differ: a. Get a fresh copy of arbiter from the CD. b. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 4. If the arbiter file is OK or the problem persists, escalate the problem. 2 of 12 Issue 1 June 2005 39 Server Alarms Table 8: ARB Alarms in Media Server (continued) Event ID 8 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Both servers thought they were active” 1. To verify this condition, either from the: - Web interface’s Server section, select View Summary Status - Linux command line, enter server 2. To distinguish the cause, examine the trace logs for Interarbiter messages with timestamps shortly before to shortly after the loss of heartbeat, either from the: - Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the Interarb pattern - Linux command line, by entering logv -t ts Depending on the cause, continue with either Step 3 or Step 4. 3 of 12 40 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID 8 Alarm Level MIN (cont’d) Alarm Text, Cause/Description, Recommendation 3. A high-priority process caused the active Arbiter to hang for at least 4.5 seconds (causing an interchange). Then, the hang lifted, and each Arbiter realized that the other had assumed the active role. An automatic resolution process should leave the newly active server active, while the other server backs down to the standby role. a. If so, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id b. If the problem recurs, escalate the problem. 4. Every Interarbiter link is down or mis-configured. a. Check for problems with an Ethernet interface, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. b. If the links are OK but the problem persists, escalate the problem. 9 WRN <SOH (state-of-health) string> — Before an interchange, the standby server is significantly healthier than the active server requesting the interchange. (The active server is probably unable to sustain call processing.) Understanding ARB Event #9’s String Pairs ARB Event #9 generates pairs of SOH strings, where in each string pair, the: ● 1st string represents the active ● 2nd string represents the standby server’s SOH just before an interchange. Since – (unless prevented by external circumstances) – Event 9 triggers a server interchange, the 1st string normally represents the less healthy server – which became the standby. So, the 1st string’s data is usually more pertinent. 4 of 12 Issue 1 June 2005 41 Server Alarms Table 8: ARB Alarms in Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 9 WRN The following is a sample string pair generated by ARB Event #9. Within this sample, four pairs of digits in each string have special meaning, and are labeled “aa” through “dd.” (cont’d) aa bb cc dd ↓↓ ØØ ØØ ØØ gmm 0700, pcd 00/00, dup 270, wd 81, actv 004 gmm 0700, pcd 06/06, dup 370, wd 01, actv 014 ● For “aa,” any value other than “00” indicates a hardware problem. (For example, the value “20” is common for a power failure.) In the previous sample, neither server had hardware trouble. ● For “bb” and “cc,” different values within the same string indicate a problem connecting to one or more IPSI connected PNs. A PN reset can cause both server’s strings to reflect equally degraded health, but that event (in itself) should not trigger a server interchange. In the previous sample, both servers’ connectivity to IPSI connected PNs is OK. (The 1st and 2nd strings have like “00” and “06” values, respectively.) ● For “dd,” any value other than “01” indicates a failed software process. (More precisely, a certain value indicates a problem with a discrete portion of the platform’s process set, including: - “21” for a Linux daemon (for example, “atd”, “httpd”, “inetd”, or “xntpd”) - “41” for a platform service (for example, “dbgserv”, “prune”, or “syslog”) - “81” for reloaded Communication Manager software, as in the previous sample 5 of 12 42 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 9 WRN Troubleshooting ARB Event #9 (cont’d) 1. compare the health of both servers, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering server 2. Using the output from Step 1, check the health of each server’s individual processes. 3. Check the health of the active server’s individual processes, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp and restore any applications with problems. 4. See if the standby side is RESET, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering server 5. Check the health of the standby server’s individual processes, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp, and restore any applications with problems. 6. Check for problems with an Ethernet interface, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. 7. If the standby’s applications and interfaces are OK but the problem persists, escalate the problem. 6 of 12 Issue 1 June 2005 43 Server Alarms Table 8: ARB Alarms in Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation After the interchange, the newly active server’s health should be significantly better (lower SOH value) than the standby server’s. If so, troubleshoot the standby server: If not: 1. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 2. If the problem recurs, escalate the problem. 11 WRN “Cannot create receive socket;” “cannot create transmit socket;” “cannot bind receive socket;” “cannot bind send socket” Since the Arbiter continuously attempts to create or bind the socket, the problem may resolve itself. Once resolved, the Arbiter can send and receive across every Interarbiter link (no subsequent error messages in the trace log). 1. Examine the alarm log to distinguish between a: Bind or create problem Send or receive socket problem by accessing either the: - Web interface, by: a. Selecting Alarms and Notification and the appropriate alarm b. Selecting the View System Logs diagnostic c. Selecting the Logmanager Debug trace d. Specifying the Event Range for the appropriate time frame e. Matching the “cannot create” pattern - Linux command line, by entering almdisplay -v 7 of 12 44 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID Alarm Level 11 WRN (cont’d) Alarm Text, Cause/Description, Recommendation 2. Check for both the completeness and consistency of the servers’ hosts and servers.conf files (containing IP addresses of the system’s configured components), either from the: - Web interface, by selecting Configure Server - Linux command line, by entering: more /etc/hosts more /etc/opt/ecs/servers.conf 3. If the files are OK, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 4. If this problem affects call processing or if the problem persists, continue with Step 5 now. If not, continue only at the customer’s convenience. 5. Escalate this problem for explicit guidance with Steps 5a through 6. a. Enter server to verify that the suspected server is the standby. b. If not, enter server -if to force a server interchange. c. Busy out the standby server from the Linux command line, by entering server -b. d. Reboot the server (as the standby), either from the: - Web interface, by selecting Shutdown This Server - Linux command line, by entering /sbin/shutdown -r now 6. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 8 of 12 Issue 1 June 2005 45 Server Alarms Table 8: ARB Alarms in Media Server (continued) Event ID 12 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Interchange without doing prep” — Since the Arbiter could not create a thread to request a file synchronization, some files did not get shadowed. 1. Examine the trace logs for the entry, Can't create interchange-prep thread, either from the: - Web interface by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the “interchange-prep” pattern - Linux command line, by entering logv -t ts 2. Resubmit any translation changes entered during the last 15-minute file-synchronization interval. 3. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 9 of 12 46 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID 13 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Heartbeat timeout from ACTIVE” — When the timeout occurs, this alarm is only logged on the standby side. After logging the alarm, the servers should have interchanged, so that the: ● Alarm normally resides on the newly active (healthier) server ● Previously active server has backed down to the standby role As potential causes, either the: Alternate side is in normal shutdown (irregular, but possibly innocuous). 1. On the standby server, look for occurrences of the stop command, either from the: - Web interface, by: a. Selecting View System Logs b. Selecting Platform command history log c. Specifying the Event Range for the appropriate time frame d. Matching the “Stop” pattern - Linux command line, by entering listhistory Note: From the system’s perspective, this is normal behavior. However, in terms of potential service outage due to human error, this is quite irregular. Shutting down a server effectively downgrades a duplex-, high-, or critical-reliability system to an unsupported standard-reliability system. 10 of 12 Issue 1 June 2005 47 Server Alarms Table 8: ARB Alarms in Media Server (continued) Event ID 13 (cont’d) Alarm Level MIN Alarm Text, Cause/Description, Recommendation 2. From the Linux command line, enter start -a to restart the standby server. 3. Prevent any future misuse of the stop command. 4. Manually clear the alarm on the active server, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id Either the: ● The alternate side is hung (ARB Event 8 is not being generated) ● Two or more Interarbiter links are down (ARB Event 8 is also being generated) Therefore, if the servers interchanged (the previously active server backed down to standby), use the following procedure: 5. Check for problems with an Ethernet interface, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. a. If the Ethernet interfaces are OK, see if the standby server is busied-out, either from the: - Web interface, by selecting View Summary Status - Linux command line, by entering server b. If so, release the standby server, either from the: - Web interface, by selecting Release Server - Linux command line, by entering server -r If not, check for related alarms to troubleshoot the standby. 6. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 7. If the problem persists, escalate the problem. 11 of 12 48 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 8: ARB Alarms in Media Server (continued) Event ID 13 (cont’d) Alarm Level Alarm Text, Cause/Description, Recommendation MIN If the servers did not interchange, use the following procedure: 8. See if the standby server is busied-out, either from the: - Web interface, by selecting View Summary Status - Linux command line, by entering server 9. If so, release the standby server, either from the: - Web interface, by selecting Release Server - Linux command line, by entering server -r If not, escalate this problem for explicit guidance with general troubleshooting of both servers. 12 of 12 Back to: Hardware MOs Server-related alarms DAJ1/DAL1 (Duplication Memory Board) S8700 | 8710 only This MO supports each S8700 media server’s Duplication Memory board (DAJ1) and the S8710 media server’s Duplication Memory board (DAL1). These Duplication Memory boards are a NIC (network interface card) serving as the physical and data-link interface for an Ethernet-based duplication link between the servers. This link provides a call-status data path for sending: ● TCP-based communication between each server’s Process Manager ● UDP-based communication between each server’s Arbiter to: - Enable arbitration between the active and standby servers - Provide status signaling for memory refreshes Note: Note: Note: The Duplication Memory cards are not interchangeable between media servers. The DAJ1 will only work in S8700 media servers and the DAL1 will only work in S8710 media servers. Note: This call-status data is separate from the translations and Linux files shadowed between servers. (See FSY (File Synchronization) on page 67.) Issue 1 June 2005 49 Server Alarms (Table 13: DAJ1/DAL1 Alarms in Media Server on page 54 describes the Duplication Memory board’s alarms and their troubleshooting procedures.) [See also, ARB (Arbiter) on page 37, DUP (Duplication Manager) on page 56, and NIC (Network Interface Card) on page 75.] Both periodic and on-demand testing is provided for this MO. The periodic test runs the Read Error Register test at 15-minute intervals. On-demand testing includes the Read Error Register and Local Loop tests. MO’s Name (in Alarm Log) Alarm Level Initial Linux Command to Run Full Name of MO DAJ1 or DAL1 MAJ testdupboard1 Server Dup Mem board DAJ1 or DAL1 MIN testdupboard Server Dup Mem board DAJ1 or DAL1 WRN testdupboard Server Dup Mem board 1. See Table 9 Table 9: Testdupboard command syntax and arguments Argument Description Syntax: testdupboard [-s] | [-l] | [-t arg] | [-?] no argument Performs “short” test. -s Short test, performs read_err_reg test, this is also the default option. -l Performs “short” tests, and localloop test -t arg Specific test to perform. Possible values for arg are: ● ● -? read_err_reg localloop. Usage (this). 50 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Alarm Log Entries Table 10: DAJ1/DAL1 Alarm Log Entries EVENT ID# Associated Test Alarm Level On/Off Board Linux Test to Clear Value 2 (a) Read Error Register test (EDC single-bit errors) WRN ON testdupboard 3 (b) Read Error Register test (SDRAM multibit errors) MAJ ON testdupboard 4 (c) DAJ1/DAL1 Local Looparound test MIN ON testdupboard 5 (d) Read Error Register test (Link Receiver CRC errors) MIN ON testdupboard 6 (e) Read Error Register test (Link Receiver CRC errors) MAJ ON testdupboard Notes: a. Event ID #2 Test failed — Error counter query for single-bit EDC (bad error register) on the SDRAM is pegging. If the test detects 20 consecutive failures, the following Warning alarm is logged: #1,ACT,[DAJ1|DAL1],A,2,WRN,Single-bit EDC test (bad SB err count) b. Event ID #3 SDRAM has multiple bit errors — The [DAJ1|DAL1] board can also generate this event as an in-line error. If this test detects a failure, the media server’s state of health is lowered to its most critical level, and the following Major alarm is logged: #1,ACT,[DAJ1|DAL1],A,3,MAJ, SDRAM multibit errors c. Event ID #4 Looparound test failed — Either a mismatched address or a mismatched bit pattern could have caused a failure. If this test detects 3 failures, the following Minor alarm is logged: #1,ACT,[DAJ1|DAL1],A,4,MIN,Local Looparound test failure d. Event ID #5 Optical Line Receiver experiencing CRC errors — If this test detects 3 failures, the following Minor alarm is logged: #1,ACT,[DAJ1|DAL1],A,5,MIN,Link Receiver CRC errors e. Event ID #6 Inability to open a communications link with the Duplication Memory board. The board is out of service if this failure occurs once, and a Major alarm is logged: #1,ACT,[DAJ1|DAL1],A,6,MAJ,Failed to open [DAJ1|DAL1] card Issue 1 June 2005 51 Server Alarms System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown in. By clearing error codes associated with the first test, you may clear errors generated from other tests in the sequence. Order of Investigation Short Test Sequence Long Test Sequence D/ND1 Read Error Register test X X D [DAJ1|DAL1] Board Local Loop test X X D 1. D = Destructive; ND = Nondestructive Read Error Register Test The Read Error Register test queries three registers including the: ● Optical line receiver’s CRC error register CRC errors indicate problems with the optical interface between the active and standby servers. ● SDRAM’s single-bit error register Although the Duplication Memory board can “self heal” single-bit errors in the SDRAM’s error register, chronic problems can indicate a more serious problem. ● SDRAM’s multiple-bit error register An SDRAM multiple-bit error condition indicates a problem in the Duplication Memory board’s memory, and cannot be recovered. The following errors can be detected: 52 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 11: TEST Read Error Register Test Error Code Test Result Description / Recommendation Open failed to MDD ABRT The Memory Duplication Driver (MDD) is the system driver that communicates with the [DAJ1|DAL1] board. If this driver cannot be opened, then the [DAJ1|DAL1] board’s registers cannot be read. 1. This is a system type error, try again. System Error – MDD failed to return data ABRT [DAJ1|DAL1] err count query, code=? ?= 1 to 7 FAIL The test ran, but, for some reason the MDD could not return data. 1. This is a system type error, try again. Test failed “[DAJ1|DAL1] err count query, code=?” — where “?” indicates which of the [DAJ1|DAL1] board’s error counters had positive data. The failure code can be 1–7 and is determined by the bit vector, “0xxx”. (Every “x” bit could be set, indicating that every error register had errors.) Specifically, if bit: 1 is set (0xx1) – Single-bit errors occurred. 2 is set (0x1x) – CRC errors occurred. 3 is set (01xx) – Multibit errors occurred. [DAJ1|DAL1] Local Loop Test Note: This is an on-demand test that only runs on the standby media server when it is busied out. Note: This test runs a local loop-around test on the standby media server’s [DAJ1|DAL1] board. A 32-bit data number is written to an address and verified for correct transmission. The test reads the contents of the: ● Last data received registers ● Last address received register and then compares the data. If the data matches, the test passes. If not, the test fails. The following errors can be detected: Issue 1 June 2005 53 Server Alarms Table 12: TEST DAJ1/DAL1 Local Loop Test Error Code Test Result Description / Recommendation Open failed to MDD ABRT The MDD is the system driver that communicates with the Duplication Memory board. If this driver cannot be opened, the board’s registers cannot be read. This is a system type error, try again. System Error MDD failed to return data ABRT The test ran, but for some reason the MDD could not return data. This is a system type error, try again. Loop-around test failed FAIL The last address received does not match the address that was written, or the last data received does not match the data that was written. Back to: Hardware MOs Server-related alarms DAJ1/DAL1 Alarms in S8700 Media Server S8700 | 8710 only Table 13: DAJ1/DAL1 Alarms in Media Server on page 54 describes the Duplication Memory card MO’s alarms and their troubleshooting procedures. Table 13: DAJ1/DAL1 Alarms in Media Server Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 2 WRN “Single-bit EDC test (bad SB err cnt)” — Single-bit SDRAM error occurred 20 times. Software automatically clears the single-bit error register. This is a log-only indication of the error’s occurrence. 1. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 1 of 2 54 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 13: DAJ1/DAL1 Alarms in Media Server (continued) Event ID 3 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Multibit EDC Test (bad err register)” — Catastrophic multibit SDRAM error occurred. (Usually due to a hardware problem.) 1. Enter testdupboard on the Linux command line. 2. If the test fails, escalate this problem for explicit guidance with Steps 3 through 5. 3. Power-cycle the server. 4. Enter testdupboard again. 5. If the test still fails, replace the server. 4 MIN “Local-loop failure” — On-demand local-loop test failed 3 times. (Cannot read from or write to DAJ1|DAL1 buffers.) The Localloop test only runs on a busied-out standby server. 1. If the on-demand test is failing (but a running duplicated system has no problems), do nothing. If the running duplicated system has problems, continue with Step 2 2. Enter testdupboard on the Linux command line. 3. If the test fails, escalate this problem for explicit guidance with Steps 4 through 6. 4. Power-cycle the server. 5. Enter testdupboard again. 6. If the test still fails, replace the server. 5 MIN “Optical link received CRC errors” — Received multiple CRC errors across the fiber link. 1. Run testdupboard on both servers. 2. If CRC errors are occurring on both servers, it may be a: ● Likely problem with the fiber link ● Far less likely problem with both Duplication Memory cards If not, the other server’s Duplication Memory card may be faulty. 3. If the running system has duplication-related problems, escalate this problem to replace the server. If not, ignore the alarm. 2 of 2 Back to: Hardware MOs Server-related alarms Issue 1 June 2005 55 Server Alarms DUP (Duplication Manager) S8700 | 8710 only The Duplication Manager process, via coordination of the Arbiter process, runs on each S8700 Media Server to control data shadowing between them. At the physical and data-link layers, an Ethernet-based duplication link provides a TCP communication path between each server’s Duplication Manager to enable their control of data shadowing. Table 14: DUP Alarms in Media Server on page 57 describes the Duplication Manager’s alarms and their troubleshooting procedures. See ARB (Arbiter) on page 37 and DAJ1/DAL1 (Duplication Memory Board) on page 49 for more information. 56 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 14: DUP Alarms in Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Duplication card error” — Duplication Manager determined that the duplication card is not functioning, but it cannot distinguish between a bad card, an unplugged card, or a bad fiber link. 1. Check the physical fiber connectivity at each server. 2. Verify the alarm, by accessing the trace log, either from the: ● Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the “dup” pattern ● Linux command line, by entering logv -t ts 3. Examine the trace-log query’s output for one of these messages: “glbi: couldn't open Dup Card, errno=<#>. ndm exiting” “glbi: mmap failed, errno=<#>. ndm exiting” “Haven't heard from active dupmgr. Dup fiber link down.” “san_check_rsp() FAILED: Dup Fiber link down.” 4. See if the dup link is both “up” and “refreshed”, either from the: ● Web interface’s Server section, by selecting View Summary Status ● Linux command line, by entering the server command 5. If so, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id 1 of 3 Issue 1 June 2005 57 Server Alarms Table 14: DUP Alarms in Media Server (continued) Event ID 1 Alarm Level MAJ (cont’d) Alarm Text, Cause/Description, Recommendation If not and at the customer’s convenience: Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. a. Force a server interchange to make the suspected server standby, either from the Linux command line, by entering server -if. b. Busy out the standby server from the Linux command line, by entering server -b. c. Reboot the standby server, either from the: - Web interface, by selecting Release Server - Linux command line, by entering server -r 6. If the problem persists, you can try: a. Replacing the fiber between the two servers b. Rebooting the standby server 7. If the problem continues to persist, escalate for a probable server replacement. 2 MAJ “Duplication link down” — One server’s Duplication Manager cannot communicate with the other server’s Duplication Manager. 1. Access the trace log, either from the: - Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the “dup” pattern - Linux command line, by entering logv -t ts 2. Examine the trace-log query’s output for one of these messages: “mainlp: get_addrs returned ***. Could not get IP address for other server. Verify name and address in servers.conf. ndm exiting.” “san_check_msg() sync_msg failed: DUPLINK DOWN.” 2 of 3 58 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 14: DUP Alarms in Media Server (continued) Event ID 2 (cont’d) Alarm Level MAJ Alarm Text, Cause/Description, Recommendation 3. See if the dup link is “up”, either from the: - Web interface’s Server section, by selecting View Summary Status - Linux command line, by entering the server command 4. If so, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id If not, check the duplication interface’s Ethernet connectivity, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -d 5. If pingall passes, check the other server’s applications, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp 3 of 3 Back to: Hardware MOs Server-related alarms Issue 1 June 2005 59 Server Alarms ENV (Environment) S8700 | 8710 / S8300 / S8500B The ENV MO monitors environmental variables within the server, including temperature, voltages, and fans. Table 15: ENV Alarms in Media Server on page 60 describes the ENV MO’s alarms and their troubleshooting procedures. Table 15: ENV Alarms in Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Temperature reached critical low” — Motherboard's temperature reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 2 MIN “Temperature reached warning low” — Motherboard's temperature reached a warning low. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 1 of 8 60 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event ID 3 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Temperature reached warning high” — Motherboard's temperature reached a warning high. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 4 S8300 MAJ “Temperature reached critical high” — Motherboard's temperature reached a critically high level. 1. Look for any obstructions blocking the server’s fans. 2. Check for any fan alarms, and clear those alarms. 3. Shut down and restart the system. 4. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 5. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear. - Linux command line, by entering almclear -n #id 2 of 8 Issue 1 June 2005 61 Server Alarms Table 15: ENV Alarms in Media Server (continued) Event ID 6 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “+3.3 voltage reached critical low” — Motherboard's nominal +3.3 voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 8 MAJ “+3.3 voltage reached critical high” — Motherboard's nominal +3.3 voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 10 MAJ “+5 voltage reached critical low” — Motherboard's nominal +5 voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 3 of 8 62 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event ID 12 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “+5 voltage reached critical high” — Motherboard's nominal +5 voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 14 MAJ “+12 voltage reached critical low” — Motherboard's nominal +12 voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 16 MAJ “+12 voltage reached critical high” — Motherboard's nominal +12 voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 4 of 8 Issue 1 June 2005 63 Server Alarms Table 15: ENV Alarms in Media Server (continued) Event ID 18 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “-12 voltage reached critical low” — Motherboard's nominal -12 voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 20 MAJ “-12 voltage reached critical high” — Motherboard's nominal -12 voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 22 MAJ “CPU core voltage reached critical low” — Motherboard's CPU core voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 5 of 8 64 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event ID 24 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “CPU core voltage reached critical high” — Motherboard's CPU core voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 26 MAJ “CPU I/O voltage reached critical low” — Motherboard's CPU I/O voltage reached a critically low level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 28 MAJ “CPU I/O voltage reached critical high” — Motherboard's CPU I/O voltage reached a critically high level. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 6 of 8 Issue 1 June 2005 65 Server Alarms Table 15: ENV Alarms in Media Server (continued) Event ID 29 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “All fan failure” — Every fan is running at a critically low speed. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 31 MAJ S8500B +1.5V under voltage. S8500B media server environment. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 33 S8500B MAJ +1.5V over voltage. S8500B media server environment.\ 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 7 of 8 66 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 15: ENV Alarms in Media Server (continued) Event ID 35 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ +2.5V under voltage. S8500B media server environment. S8500B 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 37 S8500B MAJ +2.5V over voltage. S8500B media server environment. 1. See if the alarmed condition is still present, either from the: - Web interface, by selecting the View Temperature/Voltage diagnostic - Linux command line, by entering environment 2. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 8 of 8 Back to: Hardware MOs Server-related alarms FSY (File Synchronization) S8700 | 8710 / S8500 The File Synchronization (FSY) process uses TCP-based communication over 100Base-T Ethernet links to provide synchronized duplication of critical data-shadowed files, including translations and important Linux files. Note: Note: This set of files is separate from the data shadowed between each server’s DAJ1/DAL1 (Duplication Memory Board) on page 49. Issue 1 June 2005 67 Server Alarms Table 16: FSY Alarm in Media Server on page 68 describes the FSY MO’s alarms and their troubleshooting procedures. Table 16: FSY Alarm in Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “File sync failed” — File synchronization operation failed. 1. See if the filesyncd (file sync daemon) process is up, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp 2. Check the trace log for more granular information. (The file sync daemon can report failures of synchronizing one or more files.) Access the trace log, either from the: - Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the “file sync failed” pattern - Linux command line, by entering logv -t ts 3. (Except S8500) Verify that the dup link is both “up” and “refreshed”, either from the: ● Web interface’s Server section, by selecting View Summary Status ● Linux command line, by entering the server command (Neither side should be “off-line” nor “down”.) 4. (Except S8500) Make sure that the Ethernet duplication link is up, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a If not, check each side of this failed link, and make any necessary repairs. 5. (Except S8500) Check the physical fiber connectivity at each server to verify that this alarm is not a consequence of other duplication-related problems. 6. If the problem persists, escalate the problem. Back to: Hardware MOs Server-related alarms 68 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers HDD (Hard Disk Drive) The HDD MO monitors the hard drive via the Self Monitoring, Analysis, and Reporting Technology (S.M.A.R.T) capability that is built into the hard disk drive unit. The integrated controller for the hard disk drive works with sensors incorporated in the hard drive to monitor the drive’s performance. The SMART technology makes status information concerning the disk drive available to monitoring software. The basic concept with SMART is that some hard disk drive problems do not occur suddenly. They are the result of a gradual degradation of disk components. For example, if the value for Reallocated Event Count (count of remap operations, both successful and non-successful) for Event ID 21 is going up it may indicate an impending disk failure. At the very least it should be monitored closely. Table 17: HDD Alarm in Media Server on page 69 describes the HDD Event IDs and their troubleshooting procedures. Table 17: HDD Alarm in Media Server Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 19 WRN Device: device_name, Failed attribute: attr_number This message indicates that the attribute value has exceeded its threshold value. 1. If posted, user very likely has a drive problem and should definitely consider replacing the drive. 20 WRN smartd: Device: device_name, Read Smartd Values Failed smartd: Device: device_name, Read Smartd Threshold Failed This message indicates the SMART utility was unable to read the current SMART values or thresholds for the drive. This may result in SMART not executing and the values that are reported may be stale (or outdated). See also Event ID 22. 21 WRN smartd: Device: /dev/had, S.M.A.R.T. Attribute: attr_number Changed chng_value. The value for the specified attribute number (attr_number) has changed by the specified value (chng_value). Posting of this alarm may/may not indicate possible drive problems. Definitions for the attributes are: 1 of 4 Issue 1 June 2005 69 Server Alarms Table 17: HDD Alarm in Media Server (continued) Event ID 21 (cont’d) Alarm Level Alarm Text, Cause/Description, Recommendation Num Name Description 1 Raw Read Error Indicates the rate of hardware read errors that occur when reading data from the disk surface. This error is critical. An increasing error rate may indicate a failing disk drive. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 2 Throughput Performance Overall throughput performance of the hard disk. 3 Spin Up Time Raw value average of time to spin up drive spindle. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 4 Start Stop Count Count of hard disk spindle start/stop cycles. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 5 Reallocated Sector Count Amount of remapped sectors. 6 Read Channel Margin No explanation of attribute available 7 Seek Error Rate Average rate of seek errors: if this value continues to increase it indicates there may be a problem with the disk surface or a mechanical problem. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 8 Seek Time Performance Disk seek system performance. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 9 Power_On_Hours Number of hours of the power-on state of the drive. This value indicates aging. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 10 Spin_Retry_Count Count of retry of drive spindle spine start up attempts. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 2 of 4 70 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 17: HDD Alarm in Media Server (continued) Event ID 21 Alarm Level Alarm Text, Cause/Description, Recommendation 11 Recalibration Retries Number of times recalibration was requested after initial request. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 12 Device Power Cycle Count Count of full hard disk power on/off cycles. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 13 Soft Read Error Rate Rate of program read errors when reading data from disk. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 193 Load/Unload Cycle Count of load/unload cycles into landing zone position. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 194 Temperature Hard disk drive temperature. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital - select models) 196 Reallocated Event Count Count of remap operations (transferring of data from bad sector to reserved disk area) successful and non-successful. This error is critical. An increasing count for this error may indicate a failing disk drive. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital - select models) 197 Current Pending Sector Count Current count of unstable sectors (waiting for remap). This error is critical. An increasing count for this error may indicate a failing disk drive. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 198 Uncorrectable Sector Count Count of uncorrectable errors when reading/writing a sector. This error is critical. An increasing count for this error may indicate a failing disk drive. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) (cont’d) 3 of 4 Issue 1 June 2005 71 Server Alarms Table 17: HDD Alarm in Media Server (continued) Event ID Alarm Level 21 Alarm Text, Cause/Description, Recommendation 199 UltraDMA CRC Error Count Count of Cyclic Redundancy Check (CRC) errors during UltraDMA mode (Samsung, Seagate, IBM (Hitachi), Fujitsu - select models, Maxtor, Western Digital - select models) 200 Write Error Rate (Multi Zone Error Rate Total number of errors found when writing a sector. (Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital) 220 Disk Shift Indicates how much the disk has shifted (unit of measure unknown). This error is critical. An increasing value for this error may indicate a failing disk drive. (Seagate) 221 G-Sense Error Rate Rate of errors occurring as a result of impact loads such as dropping the drive, wrong installation, etc. (Seagate, Hitachi) 222 Loaded Hours Loading on magnetic heads actuator caused by the general operating time. 223 Load/Unload Retry Count Loading on magnetic heads actuator caused by numerous recurrences of operations like: reading, recording, positioning, etc. 224 Load Friction Loading of magnetic heads actuator caused by friction in mechanical part of the store. 226 Load-in Time Total time of loading on the magnetic heads actuator. 227 Torque Amplification Count Count of efforts of the rotating moment of a drive 228 Power-Off Retract Count Count of the number of times the drive was powered off. 230 GMR Head Amplitude Amplitude of the heads trembling in running mode. (cont’d) 22 WRN Failed to read smart values/thresholds This indicates that the smart utility was not able to read the smart values/ thresholds from the drive. The smart utility is unable to function due to drive access problems. 4 of 4 72 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers KRN (Kernel) S8700 | 8710 The KRN MO monitors the operating system Kernel. Table 18: KRN Alarm in Media Server on page 73 describes the MO’s alarms and their troubleshooting procedures. Table 18: KRN Alarm in Media Server Event ID 10 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ Failure in a Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Module (DIMM). Error Correcting Code (ECC) memory detected a multi-bit error (MBE) but cannot correct it. 1. The SDRAM DIMM within the media server is not field replaceable. Replace the media server. Back to: Hardware MOs Server-related alarms Issue 1 June 2005 73 Server Alarms Login Alarms The Login MO monitors access to the server and alarms suspicious activity. Table 19: Login Alarms in Media Server on page 74 describes the Login MO’s alarms and their troubleshooting procedures. Table 19: Login Alarms in Media Server Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 2 WRN “sat_Auth:Login for [inads] invalid password” — An SAT login to Communication Manager failed. 1. Verify the alarm, either from the: - Web interface, by selecting View Current Alarms - Linux command line, by entering almdisplay -v 2. Since mis-typing a login sequence usually causes this alarm, enter almclear -n #id to clear the alarm. 3. If this alarm is perceived as a security threat (often due to its persistence or frequent recurrence), notify the customer. 4 WRN “Login for [inads] – failed – password check” — A login to a server’s Linux command line failed. 1. Verify the alarm, either from the: - Web interface, by selecting View Current Alarms - Linux command line, by entering almdisplay -v 2. Since mis-typing a login sequence usually causes this alarm, enter almclear -n #id to clear the alarm. 3. If this alarm is perceived as a security threat (often due to its persistence or frequent recurrence), notify the customer. 5 MAJ “Probation interval for login [inads] ends – lockout interval begins” — Multiple consecutive login failures. 1. If this alarm is perceived as a security threat, notify the customer. 74 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers NIC (Network Interface Card) S8700 | 8710 / S8500 This MO supports the NICs in each S8700 media server providing the physical and data-link interfaces for Ethernet-based links. Table 20: NIC Alarms in Media Server on page 75 describes NIC’s alarms and their troubleshooting procedures. See DAJ1/DAL1 (Duplication Memory Board) on page 49 for more information. Table 20: NIC Alarms in Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “eth0 NIC Link is Down” — Ethernet link on native NIC 0 is down. 1. Verify Ethernet connectivity, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. 2. If the ping test fails, check the physical connections of NIC 0’s Ethernet cable. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 1 of 2 Issue 1 June 2005 75 Server Alarms Table 20: NIC Alarms in Media Server (continued) Event ID 2 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “eth1 NIC Link is Down” — Ethernet link on native NIC 1 is down. 1. Verify Ethernet connectivity, either from the: - Web interface, by selecting the Execute Pingall diagnostic - Linux command line, by entering pingall -a Check both sides of each failed link, and make any necessary repairs. 2. If the ping test fails, check the physical connections of NIC 0’s Ethernet cable. If not, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and “Clear” - Linux command line, by entering almclear -n #id 2 of 2 Back to: Hardware MOs Server-related alarms RALM-SVC (Remote Alarm Service) S8700 | 8710 only For the RALM-SVC MO, maintenance software performed special periodic testing every 60 seconds. MOs Name Alarm Level Initial Command to Run Full Name of MO RALM-SVC MAJOR None Remote Alarm Service RALM-SVC MAJOR None Remote Alarm Service 76 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Alarm Log Entries These tests verify that the standby media server’s components are operating correctly. Table 21: RALM-SVC Alarm Log Entries EVENT ID# Aux Data Associated Test Alarm Level On/Off Board Linux Test to Clear Value 1 (1) SME_ARB test MAJOR ON testdupboard 2 (2) Standby_PN Check test MAJOR ON testdupboard Notes: 1. Event ID #1 SME_ARB test failed — This test determines the other server’s alarm-generation capability by querying the local server’s Arbiter to report on the other server’s Remote Alarm Service functionality. Both media servers must have their own alarm-generation utilities. If the test fails 3 consecutive times, the following Major alarm is logged: #1,ACT,SME,A,1,MAJ,Far-end alarm service is down 2. Event ID #2 Standby_PN_Check test failed — This periodic test: 1. Queries the standby media server about its PNs’ state of health 2. Compares the acquired information to an administered value A failure indicates that a mismatch occurred and that the standby media server is out of sync. If this test fails 2 consecutive times, the following Major alarm is logged: #1,ACT,SME,A,2,MAJ,Standby Port-Network check failed System Technician-Demanded Tests: Descriptions and Error Codes This MO provides no on-demand tests for system technicians. Back to: Hardware MOs Server-related alarms Issue 1 June 2005 77 Server Alarms SME Alarm in S8700 Media Server Table 22: SME Alarm in Media Server on page 78 describes the SME alarm (for RALM-SVC (Remote Alarm Service) and its troubleshooting procedures. Table 22: SME Alarm in Media Server Event Alarm ID Level 1 Back to: MAJ Alarm Text, Cause/Description, Recommendation “Far-end alarm service is down” — No remote alarm service is available since the other server is unable to report alarms — due to a failure of either the GMM or administered reporting mechanisms (SNMP and/or modem). 1. Look for any GMM failures on the other server, either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. If a GMM failure was found: a. See if the GMM application is up, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp b. If so, continue with Step 3. If not, try to restart this application by entering start -s GMM on the Linux command line. c. If the GMM application successfully restarts, continue with Step 4. If not, escalate the problem to the next higher tier. 3. If a GMM failure was not found, see if alarm reporting failed by looking in the trace log for a string that includes “snd2Inads”, either from the: - Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the “Event Range” for the appropriate time frame c. Matching the “snd2Inads” pattern - Linux command line, by entering logv -t ts 4. Test the administered reporting mechanisms, by entering testinads on the Linux command line. 5. Once the alarm is resolved, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id Hardware MOs Server-related alarms 78 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers SVC_MON (Service Monitor) S8700 | 8710 / S8500 SVC_MON is a media server process, started by Watchdog, to monitor Linux services and daemons. It also starts up threads to communicate with a hardware-sanity device. Table 23: SVC_MON Alarms in Media Server on page 80 describes the SVC_MON MO’s alarms and their troubleshooting procedures. For information about Watchdog, see _WD (Watchdog) Alarms on page 99. Issue 1 June 2005 79 Server Alarms Table 23: SVC_MON Alarms in Media Server Event Alarm ID Level 1 MIN Alarm Text, Cause/Description, Recommendation “service atd could not be restarted” — The Linux at daemon is down. Scheduled services such as session cleanup or daily filesync will not work. 1. From the /sbin directory type service atd restart to restart the at daemon. 2. If the daemon restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. ! CAUTION: CAUTION: Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. b. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step d. If necessary and at the customer’s convenience, enter server -if to force a server interchange. c. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now d. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 1 of 8 80 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 2 MIN Alarm Text, Cause/Description, Recommendation “service crond could not be restarted” — The Linux cron daemon is down. Periodic services such as session cleanup or daily filesync will not work. 1. Enter /sbin/service cron restart to restart the cron daemon. 2. If the daemon restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. b. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step d. If necessary and at the customer’s convenience, enter server -if to force a server interchange. c. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now d. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 2 of 8 Issue 1 June 2005 81 Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 3 MIN Alarm Text, Cause/Description, Recommendation “service inet could not be restarted” — The Linux internet server daemon is down. Networking services will not work. 1. Enter /sbin/service inet restart to restart the inet daemon. 2. If the daemon restarts, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3. a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. b. If this problem affects call processing, continue with the following steps now. If not, continue only at the customer’s convenience – since the following commands cause a brief service outage. The following commands cause a brief service outage. c. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step e. If necessary and at the customer’s convenience, enter server -if to force a server interchange. d. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now e. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 3 of 8 82 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 4 MIN Alarm Text, Cause/Description, Recommendation “service syslog could not be restarted” — Linux “syslog” service is down. Event logging to syslog and alarm generation will fail. 1. Enter /sbin/service syslog restart to restart the syslog service. 2. If the service restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. b. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step d. If necessary and at the customer’s convenience, enter server -if to force a server interchange. c. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now d. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 4 of 8 Issue 1 June 2005 83 Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 5 MIN Alarm Text, Cause/Description, Recommendation “service xntpd could not be restarted” — The Linux network time protocol daemon is down. The server’s clock and recently logged time stamps may be inaccurate. 1. Enter /sbin/service xntpd restart to restart the xntpd daemon. 2. If the daemon restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. b. If this problem affects call processing, continue with the following steps now. If not, continue only at the customer’s convenience – since the following commands cause a brief service outage. The following commands cause a brief service outage. c. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step e. If necessary and at the customer’s convenience, enter server -if to force a server interchange. d. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now e. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 5 of 8 84 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 6 MIN Alarm Text, Cause/Description, Recommendation “service dbgserv could not be restarted” — Debug server is down, and Gemini debugger may not work. Although losing this service does not affect operations, the debugging of a running system is prevented. 1. Enter /sbin/service dbgserv restart to restart the dbgserv service. 2. If the service restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. b. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step d. If necessary and at the customer’s convenience, enter server -if to force a server interchange. c. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now d. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 6 of 8 Issue 1 June 2005 85 Server Alarms Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 7 MIN Alarm Text, Cause/Description, Recommendation “service prune could not be restarted” — The prune service is not running. The hard disk’s partition usage is not being monitored or cleaned. 1. Enter /sbin/service prune restart to restart the prune service. 2. If the service restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. b. If this problem affects call processing, continue with the following steps now. If not, continue only at the customer’s convenience – since the following commands cause a brief service outage. The following commands cause a brief service outage. c. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step e. If necessary and at the customer’s convenience, enter server -if to force a server interchange. d. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now e. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 7 of 8 86 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 23: SVC_MON Alarms in Media Server (continued) Event Alarm ID Level 8 MIN Alarm Text, Cause/Description, Recommendation “service httpd could not be restarted” — The hypertext transfer protocol daemon is down. The Web interface will not work. 1. Enter /sbin/service httpd restart to restart the http daemon. 2. If the daemon restarts, manually clear the alarm, either from the: ● Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear ● Linux command line, by entering almclear -n #id If not, escalate this problem for explicit guidance with steps 2a through 3 a. Enter grep svc_mon /var/log/messages to investigate why the daemon failed. Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. b. If the grep command’s output does not help: ● S8700 | 8710: enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. ● S8500: Proceed to Step d. If necessary and at the customer’s convenience, enter server -if to force a server interchange. c. S8700 | 8710: Reboot the standby server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now d. S8500: Reboot the server, either from the: ● Web interface, by selecting Shutdown This Server ● Linux command line, entering /sbin/shutdown -r now 3. If rebooting the standby does not help or if the problem recurs, escalate the problem to the next higher tier. 8 of 8 Back to: Hardware MOs Server-related alarms Issue 1 June 2005 87 Server Alarms _TM (Translation Manager) S8700 | 8710 / S8500 / S8300 The _TM MO is an S8700 Media Server that monitors the server’s ability to read Communication Manager translations. Table 24: TM Alarm in Media Server on page 88 describes the _TM MO’s alarm and its troubleshooting procedures. Table 24: TM Alarm in Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Cannot read translations” — Server could not read translations. Usually, indicates a failure loading translations, but can also infrequently occur on a running system. S8700 | 8710: The servers spontaneously interchange. S8500: The server reboots. 1. Check the integrity of the translation files xln1 and xln2 in /etc/opt/defty, and verify that they are of the same non-zero length. 2. From the /etc/opt/defty directory enter the Linux command cksum xln1 xln2 to verify that the checksum of the files are identical. 3. S8700 | 8710: Copy the translation files from the backup or the other server. 4. S8500: Copy the translation files from the backup. 5. If Steps 1 to 3 do not help, load the system with null translations. 6. If the system comes up, this is probably a translation problem. If not, escalate the problem. 7. Once resolved, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id Back to: Hardware MOs Server-related alarms 88 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers UPS (Uninterruptible Power Supply) S8700 | 8710 / S8500 / S8300 The UPS MO supports the UPS device for each media server. This MO’s maintenance software reacts to UPS-generated in-line errors via SNMP traps. Note: Note: This MO provides no periodic or on-demand tests. UPS Traps to Media Server Table 25: Enterprise-Specific UPS Traps to Server on page 89 contains the various UPS-generated SNMP traps to the media server. Table 25: Enterprise-Specific UPS Traps to Server SNMP Trap from UPS Event ID Definition of Trap Trap (1) #6 (1–8) Alarm string = #1, ACT, UPS, A, 6, MAJ, power failure: Shutting down in 6 minutes. If the Event ID is 6, the UPS battery’s power is in a critically low condition, with an estimated 6 minutes of remaining holdover. ● A warning is written to every logged-in user of the server. ● When 6 minutes elapse, the server begins shutting down. (For troubleshooting procedures, see Events #1–8 on page 92) Trap (1) #7 (1–8) Alarm string = #1, ACT, UPS, A, 7, MAJ, power failure: Shutting down in 7 minutes. The UPS battery’s power is in a critically low condition, with an estimated 7 minutes of remaining holdover. ● A warning is written to every logged-in user of the server. ● When 7 minutes elapse, the server begins shutting down. (For troubleshooting procedures, see Events #1–8 on page 92) 1 of 4 Issue 1 June 2005 89 Server Alarms Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event ID Definition of Trap Trap (1) #8 (1–8) Alarm string = #1, ACT, UPS, A, 8, MAJ, power failure: Shutting down in 8 minutes. The UPS battery’s power is in a critically low condition, with an estimated 8 minutes of remaining holdover. ● A warning is written to every logged-in user of the server. ● When 8 minutes elapse, the server begins shutting down. (For troubleshooting procedures, see Events #1–8 on page 92) Trap (3) upsAlarmShutdownPend ing #12 Alarm string = #1, ACT, UPS, A, 12, WRN, Miscellaneous trap, e.g., bad battery. (For troubleshooting procedures, see Event #12 on page 92) Trap (3)1 upsAlarmShutdownImmi nent #13 Alarm string = #1,ACT, UPS, A, 13, MAJ, Miscellaneous trap, e.g., bad battery. (For troubleshooting procedures, see Event #13 on page 92) Trap (3)1 upsAlarmDepletedBatter y #14 Alarm string = #1,ACT,UPS,A,14,MAJ,Miscellaneous trap, e.g., bad battery. (For troubleshooting procedures, see Event #14 on page 93) Trap (3)1 upsAlarmBatteryBad #15 Alarm string = #1,ACT,UPS,A,15,MIN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #15 on page 93) Trap (3) upsAlarmInputBad #16 Alarm string = #1,ACT,UPS,A,16,MIN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #16 on page 93) Trap (3) upsAlarmTempBad #17 Alarm string = #1,ACT,UPS,A,17,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #17 on page 93) 2 of 4 90 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event ID Definition of Trap Trap (3) upsAlarmCommunicatio nsLost #18 Alarm string = #1,ACT,UPS,A,18,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #18 on page 93) Trap (3) upsAlarmBypassBad #19 Alarm string = #1,ACT,UPS,A,19,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #19 on page 94) Trap (3) upsAlarmLowBattery #20 Alarm string = #1,ACT,UPS,A,20,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #20 on page 94) Trap (3) upsAlarmUpsOutputOff #21 Alarm string = #1,ACT,UPS,A,21,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #21 on page 94) Trap (3) upsAlarmOutputBad #22 Alarm string = #1,ACT,UPS,A,22,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #22 on page 94) Trap (3) upsAlarmOutputOverloa d #23 Alarm string = #1,ACT,UPS,A,23,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #23 on page 94) Trap (3) upsAlarmChargerFailed #24 Alarm string = #1,ACT,UPS,A,24,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #24 on page 94) Trap (3) – upsAlarmFanFailure #25 Alarm string = #1,ACT,UPS,A,25,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #25 on page 94) Trap (3) – upsAlarmFuseFailure #26 Alarm string = #1,ACT,UPS,A,26,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #26 on page 95) 3 of 4 Issue 1 June 2005 91 Server Alarms Table 25: Enterprise-Specific UPS Traps to Server (continued) SNMP Trap from UPS Event ID Definition of Trap Trap (3) – upsAlarmGeneralFault #27 #1,ACT,UPS,A,27,WRN,Miscellaneous trap, e.g., bad battery (For troubleshooting procedures, see Event #27 on page 95) 4 of 4 1. These events will degrade the server’s state of health. System Technician-Demanded Tests: Descriptions and Error Codes This MO provides no on-demand tests for system technicians. Back to: Hardware MOs Server-related alarms UPS Alarms to the Media Server S8700 | 8710 / S8500 / S8300 Table 26: UPS Alarms to the Media Server on page 92 describes the server’s UPS-related alarms and their troubleshooting procedures. Table 26: UPS Alarms to the Media Server Event ID 1–8 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “upsEstimatedMinutesRemaining” — UPS does not have an AC-power source. 1. Restore AC power to the UPS. 12 MAJ “upsAlarmShutdownPending” — A shutdown-after-delay countdown is underway (i.e., the UPS has been commanded off). 1. Stop countdown timer. (Can be done via SNMP messages.) 13 MAJ “upsAlarmShutdownImminent” — The UPS will turn off power to the load in < 5 seconds. 1. Restore AC power to the UPS. 1 of 4 92 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 26: UPS Alarms to the Media Server (continued) Event ID 14 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “upsAlarmDepletedBattery” — If primary power is lost, the UPS could not sustain the current load. 1. Charge or replace the batteries in the UPS, according to procedures in its Site Preparation, Installation, and Operator’s Manual, 167-405-035. 15 MAJ “upsAlarmBatteryBad” — One or more batteries needs to be replaced. 1. Replace any defective batteries in the UPS, according to procedures in its Site Preparation, Installation, and Operator’s Manual, 167-405-035. 16 MIN “upsAlarmInputBad” — An input condition is out of tolerance. 1. Provide appropriate AC power to the UPS. 17 MIN “upsAlarmTempBad” — The internal temperature of a UPS is out of tolerance. (On the UPS, the “over temperature” alarm indicator flashes, and the UPS changes to Bypass mode for cooling. Either: 1. Look for and remove any obstructions to the UPS’s fans. 2. Wait at least 5 minutes, and restart the UPS. 3. Check for and resolve any fan alarms (Event ID 25) against the UPS. 4. Either: 18 MIN ● Change (increase or decrease) the environment’s temperature. ● Change the alarming thresholds. “upsAlarmCommunicationsLost” — The SNMP agent and the UPS are having communications problems. (A UPS diagnosis may be required.) 1. Behind the UPS in its upper left-hand corner, verify that an SNMP card (with an RJ45 connector) resides in the UPS — instead of a serial card with DB9 and DB25 connectors. 2. Verify that the server is physically connected to the UPS via the RJ45 connector. 3. Verify that the SNMP card is properly administered according to the procedures in its users guide, provided by the vendor. 4. If necessary, replace the SNMP card in the UPS. 5. If the problem persists, replace the UPS, and diagnose it later. 2 of 4 Issue 1 June 2005 93 Server Alarms Table 26: UPS Alarms to the Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 19 WRN “upsAlarmBypassBad” — The “source” power to the UPS, which (during a UPS overload or failure) also serves as “bypass” power to the load, is out of tolerance — incorrect voltage by > ±12% or frequency > ±3%. This on-line UPS normally regenerates its source power into clean AC power for the load. However, the source power’s quality is currently unacceptable as bypass power to the load). 1. Verify that the UPS expects the correct “nominal input voltage” from its power source. 2. If so, restore acceptable AC power to the UPS. If not, reconfigure the UPS to expect the correct voltage, according to procedures in its Site Preparation, Installation, and Operator’s Manual, 167-405-035. 20 WRN “upsAlarmLowBattery” — The battery’s remaining run time ≤ specified threshold. 1. Restore AC power to the UPS. 21 WRN “upsAlarmUpsOutputOff” — As requested, UPS has shut down output power. The UPS is in Standby mode. 1. Turn on output power. (Can be done via SNMP messages.) 22 WRN “upsAlarmOutputBad” — A receptacle’s output is out of tolerance. (A UPS diagnosis is required.) 1. Replace the UPS, and diagnose it later. 23 WRN “upsAlarmOutputOverload” — The load on the UPS exceeds its output capacity. The UPS enters Bypass mode. 1. Reduce the load on the UPS. 2. Verify that the UPS returns to Normal mode. 24 WRN “upsAlarmChargerFailed” — The UPS battery charger has failed. (A UPS diagnosis is required.) 1. Replace the UPS, and diagnose it later. 25 WRN “upsAlarmFanFailure” — One or more UPS fans have failed. Unless lightly loaded, the UPS enters Bypass mode. 1. Replace the UPS, and diagnose it later. 3 of 4 94 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 26: UPS Alarms to the Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 26 WRN “upsAlarmFuseFailure” — One or more UPS fuses have failed. 1. Replace the UPS, and diagnose it later. 27 WRN “upsAlarmGeneralFault” — A general fault occurred in the UPS. (A UPS diagnosis is required.) 1. Replace the UPS, and diagnose it later. 4 of 4 This MO provides periodic and on-demand testing. The periodic test runs the “handshake” test every 15 minutes. The on-demand tests include the “handshake”, “off-hook”, and “reset_usb” tests. Hardware MOs Server-related alarms USB1 (Modem Testing) Alarms S8700 | 8710 / S8500 This MO provides periodic and on-demand testing. The periodic test runs the “handshake” test every 15 minutes. The on-demand tests include the “handshake”, “off-hook”, and “reset_usb” tests. MO’s Name (in Alarm Log) Alarm Level Initial Linux Command to Run USB1 MAJ testmodem USB Port Modem Testing USB1 MIN testmodem USB Port Modem Testing USB1 WRN testmodem USB Port Modem Testing Full Name of MO Usage: testmodem [-s] | [-l] | [-t arg] | [-?] no argument Performs “short” test. -s Short test, performs handshake and off-hook tests this is also the default option. -l Performs “long” tests. Issue 1 June 2005 95 Server Alarms -t arg Specific test to perform. Possible values for arg are: reset_usb | handshake | off-hook | -? Usage (this). Alarm Log Entries Table 27: USB1 Alarm Log Entries EVENT ID# Aux Data Associated Test Alarm Level On/ Off Board Linux Test to Clear Value 1 (1) Handshake test MIN ON testdupboard 2 (2) Modem Off-Hook test MAJ ON testdupboard Notes: 1. Event ID #1 Handshake Test failed — With 3 consecutive failures of either the periodic or on-demand test, the following Minor alarm is logged: #1,ACT,USB1,A,1,MIN,USB Modem handshake test failed 2. Event ID #2 Modem Off-Hook test failed — With 3 consecutive failures of this test, the following Major alarm is logged: #1,ACT,USB1,A,2,MAJ,USB Modem Off-Hook test failed System Technician-Demanded Tests: Descriptions and Error Codes Always investigate tests in the order presented in the following table. For example, by clearing error codes associated with the Handshake test, you may also clear errors generated by other tests in the testing sequence. Short Test Sequence Long Test Sequence D/ND1 Handshake test X X D Off-Hook test X X D Reset USB test X X D Order of Investigation 1. D = Destructive; ND = Nondestructive 96 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Handshake Test This test is destructive. This test verifies that modem’s hardware is attached and that the modem can “handshake” with the USB port. The test: 1. Tries to open the device 2. Sends a handshake string (ATZ) to the modem The modem should return an “OK” string. The following errors can be detected: Table 28: TEST Handshake Test Error Code Test Result Description / Recommendation Modem in use, try again later ABRT Another application is currently using the modem. Try again later. Could not open USB port ABRT System error: An attempt to open the USB device failed. 1. Retry the test in about 5 minutes. 2. If the test still fails, escalate the problem. Read error, could not run test ABRT After the ATZ is sent, a read of the USB device is done. If the read fails, a probable system error aborted the test. 1. Retry the test in about 5 minutes. 2. If the test still fails, escalate the problem. Modem Handshake test failed FAIL The modem did not return an “OK” string within a 15-second interval. Off-Hook Test This test is destructive. Issue 1 June 2005 97 Server Alarms This test runs an off-hook test for the modem attached to the USB port on the server. The test sends an ATH1 string to check that a line is connected to the modem. The following errors can be detected: Table 29: TEST Off-Hook Test Error Code Test Result Description / Recommendation Modem in use, try again later ABRT Some other application is currently using the modem. Try again later. Could not open USB port ABRT System error: An attempt to open the USB device failed. Try again later Read error, could not run test ABRT After the ATZ is sent, a read of the USB device is done. If the read fails, a probable system error aborted the test. Try again. Modem Off-Hook test failed FAIL Modem Off-Hook test failed: The modem did not return an “OK” string within a 15-second interval. This indicates that dial tone was not detected in the allotted time. Reset USB Test This test is destructive. This test causes the modem to be reset, even if the modem is in use. Although no failures are produced by this test, the following error can be detected: Table 30: TEST Reset USB Error Code Test Result Description / Recommendation Could not open USB port ABRT System error: An attempt to open the USB device failed. Try again later. Back to: Hardware MOs Server-related alarms 98 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers _WD (Watchdog) Alarms S8700 | 8710 / S8500 / S8300 The Watchdog MO is a media server process that: ● Creates other Communication Manager processes ● Monitors their sanity ● Can recover their failures These applications come up and start heartbeats to the Watchdog. For more information about Watchdog, see Table 31: _WD Alarms in Media Server on page 100 that describes the _WD MO’s alarms and their troubleshooting procedures. Watchdog also starts up a script to monitor Linux services and daemons, and threads to communicate with a hardware-sanity device. For alarm-related information about these services, daemons, and threads, see SVC_MON (Service Monitor) on page 79. Issue 1 June 2005 99 Server Alarms Table 31: _WD Alarms in Media Server Event ID 4 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Application <name> (pid) TOTALLY FAILED” — An application is present, but not launching. The application could not start the maximum allowed number of times. (This alarm usually occurs with Event ID #20.) 1. To verify the alarm, look for the application’s name or process ID (PID),” either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. If the application is down, enter start -s application to start the application. 3. If the application comes up, continue with Step 7. If not, check the trace log to further investigate why the application fails, either from the: - Web interface by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the application’s PID as the pattern - Linux command line, by entering logv -t ts Look for a related core-dump file in /var/crash, and escalate for an analysis of this file. 4. Verify that the executable file named in the log exists and is executable. To locate the application’s executable file, enter the Linux command: ls -l /opt/ecs/sbin/appl If the executable is present, Linux returns a symbolic link to its location. 1 of 15 100 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID Alarm Level 4 (cont’d) MAJ Alarm Text, Cause/Description, Recommendation 5. If so (less common): a. Enter ls -l on the symbolic link’s address. b. Verify that the executable has “execution” permissions. c. If not, enter chmod +x to enable execution of the application. If not — Linux has returned a “null link” (more common): - Acquire the executable from the CD. 6. Enter start -s application to start the application. 7. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 8. If the problem recurs, escalate the problem. 2 of 15 Issue 1 June 2005 101 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID 5 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “WARNING: timeout waiting for reqsvr to initialize” — During each server’s boot process, the server’s Watchd process waits up to 2 minutes for its “reqsvr” (request server) thread to initialize. If the 2-minute waiting interval elapses, this server logs this alarm, and its boot process hangs. (Meanwhile, if the other server is already booted or subsequently boots, it assumes the active role.) In that (when this alarm occurs) a server hangs during its booting process, this alarm’s external symptoms resemble those of two other _WD alarms, #13 (Except S8500) and #14 (Except S8500). Therefore, carefully discriminate between these three events. 1. To inspect the symptoms of this problem, verify that the: a. Linux OS and the Web interface are up (including the commands: telnet, statapp, server, logv, cat, grep, tail, vi, etc.) b. Watchdog application is partially up, but no other Communication Manager software is up c. The almdisplay command displays no alarms. Instead, the command returns the message: “almdisplay: 4: Unable to connect to MultiVantage” Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. 2. Escalate this problem for explicit guidance with the following steps. 3. Enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. 4. Reboot the standby server, either from the: - Web interface, by selecting Shutdown This Server - Linux command line, by entering /sbin/shutdown -r now 5. Once the standby server has booted, verify that Event ID #5 was logged, either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 3 of 15 102 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID Alarm Level 5 (cont’d) MIN 6 MAJ S8300 Alarm Text, Cause/Description, Recommendation 6. If rebooting the server does not help or if the problem recurs, escalate the problem to the next higher tier. “Application <name> (pid) not started, config parm errors” — Watchdog cannot read its configuration file, /etc/opt/ecs/watchd.conf. 1. To verify the alarm, look for the application’s name or process ID (PID), either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. Get a fresh copy of watchd.conf from the CD. 3. Verify that every executable file listed in watchd.conf exists and is executable. 4. Enter start -s application to start the application. 5. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 4 of 15 Issue 1 June 2005 103 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID 7 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Application <name> not started, parm file errors” — Since an application’s specified location in watchd.conf is incorrect, Watchdog cannot start the application. 1. To verify the alarm, look for the application’s or process ID (PID), either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. Verify that the executable file named in the log exists and is executable. To locate the application’s executable file, enter the Linux command: ls -l /opt/ecs/sbin/appl If the executable is present, Linux returns a symbolic link to its location. 3. If so (less common): a. Enter ls -l on the symbolic link’s address. b. Verify that the executable has “execution” permissions. c. If not, enter chmod +x to enable execution of the application. If not — Linux has returned a “null link” (more common): - Acquire the executable from the CD. 4. Verify that the string in watchd.conf is correct. 5. Enter start -s application to start the application. 6. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 5 of 15 104 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID 13 (Except S8500) Alarm Level Alarm Text, Cause/Description, Recommendation MIN “ERROR: could not dup socket fd in reqsvr.c, heartbeat thread not created, errno=<x>” — As either a: ● Booting application initiates ● Restarting application re-initiates heart beating with Watchdog (see Event ID #5), the “reqsvr” (request server) thread tries to create a duplicate socket for the hearbeating thread. This alarm indicates that reqsvr could not create the socket. (Meanwhile, if the other server is already started or subsequently starts, it assumes the active role.) In that (when this alarm occurs) a server hangs, this alarm’s external symptoms resemble those of two other _WD alarms, #5 and #14 (Except S8500). Therefore, carefully discriminate between these three events. 1. To inspect the symptoms of this problem, verify that the: a. Linux OS and the Web interface are up (including the commands: telnet, statapp, server, logv, cat, grep, tail, vi, etc.) b. Watchdog application is partially up, and some other Communication Manager processes may be up, either using the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp c. If the GMM process is up, the almdisplay -v command shows Event #13’s message string. If not, the Watchdog log shows the message string, either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. 2. Escalate this problem for explicit guidance with the following steps. 3. Enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. 6 of 15 Issue 1 June 2005 105 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID 13 (Except S8500) (cont’d) Alarm Level MIN Alarm Text, Cause/Description, Recommendation 4. Reboot the standby server, either from the: - Web interface, by selecting Shutdown This Server - Linux command line, by entering /sbin/shutdown -r now 5. If rebooting the server does not help or if the problem recurs, escalate the problem to the next higher tier. 14 (Except S8500) MIN “ERROR in req2svr.p trying to create heartbeat thread, errno=<x>” — After the “reqsvr” (request server) creates a duplicate socket (see Event ID #13 (Except S8500)), it tries to create a heart beating thread. This alarm indicates that reqsvr could not create the thread. (Meanwhile, if the other server is already started or subsequently starts, it assumes the active role.) In that (when this alarm occurs) a server hangs, this alarm’s external symptoms resemble those of two other _WD alarms, #5 and #13 (Except S8500). Therefore, carefully discriminate between these three events. 1. To inspect the symptoms of this problem, verify that the: a. Linux OS and the Web interface are up (including the commands: telnet, statapp, server, logv, cat, grep, tail, vi, etc.) b. Watchdog application is partially up, but all other Communication Manager processes are up, either using the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp c. The almdisplay -v command shows Event #14’s message string Since the following commands cause a brief service outage, they should only be executed at the customer’s convenience. 2. Escalate this problem for explicit guidance with the following steps. 3. Enter server to verify that the suspected server is the standby. If necessary and at the customer’s convenience, enter server -if to force a server interchange. 4. Reboot the standby server, either from the: - Web interface, by selecting Shutdown This Server 5. If rebooting the server does not help or if the problem recurs, escalate the problem to the next higher tier. 7 of 15 106 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID 15 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Detected a rolling reboot” — Watchdog has detected “x” number of Linux reboots within “y” minutes (where x and y are configurable in /etc/opt/ ecs/watchd.conf). Rolling reboots have a wide variety of possible causes. 1. To verify the alarm, look for the message, “WARNING: Rolling reboot detected!!,“either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. Escalate this problem for explicit guidance with the following steps. 3. Paying special attention to Communication Manager errors, continue examining the Watchdog log (from Step 1), and try to determine which application failed. 4. Verify that every executable file listed in watchd.conf exists and is executable. Rolling reboots are often caused by executables in unexpected locations. 5. If the files and their locations are OK, investigate the trace log to isolate the cause, either from the: - Web interface by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the “rolling reboot” pattern - Linux command line, by entering logv -t ts 8 of 15 Issue 1 June 2005 107 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 18 WRN “Application <name> restarted. Retry <retry count>, New Pid: <pid>” — An application has failed, and Watchdog successfully restarted it. S8300 1. To verify the alarm, look for the application’s name or process ID (pid), either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. No resolution. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 9 of 15 108 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID 19 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MIN “Application failed unintentionally” — Watchdog is bringing the system down because an application failed to start correctly. The application may have failed to start either because: ● The file did not exist (coincident with Event ID #7). ● Required application parameters were missing or invalid in watchd.conf. 1. To verify the alarm, look for the message, “Application num <#> (<application path>) not started. Watchdog exiting NOW,” either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. 2. Verify that the file named in the log exists and is executable. 3. Verify that the string in watchd.conf is correct. 4. If Steps 2 and 3 are OK, investigate the trace log to see why the application fails, either from the: - Web interface by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the application’s number as the pattern - Linux command line, by entering logv -t ts 5. Once resolved, manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 10 of 15 Issue 1 June 2005 109 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID 20 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Application <name> (pid) TOTALLY FAILED” — Application failed the maximum allowed number of times. (This alarm usually occurs with Event ID #4.) 1. To verify the alarm, look for the application’s name or process ID (PID), either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. - See if the application is up, either from the: - Web interface, by selecting View Process Status - Linux command line, by entering statapp 2. If the application is down, enter start -s application to start the application. 3. If the application comes up, continue with Step 7. If not, check the trace log to further investigate why the application fails, either from the: - Web interface by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the application’s PID as the pattern - Linux command line, by entering logv -t ts 4. To locate the application’s executable file, enter the Linux command: ls -l /opt/ecs/sbin/appl If the executable is present, Linux returns a symbolic link to its location. 11 of 15 110 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID 20 (cont’d) Alarm Level MAJ Alarm Text, Cause/Description, Recommendation 5. If so (less common): a. Enter ls -l on the symbolic link’s address. b. Verify that the executable has “execution” permissions. c. If not, enter chmod +x to enable execution of the application. If not — Linux has returned a “null link” (more common): - Acquire the executable from the CD 6. Enter start -s application to start the application. 7. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 8. If the problem recurs, escalate the problem. 12 of 15 Issue 1 June 2005 111 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 22 WRN “Application <name> (<pid>) terminated” — Watchdog successfully shut down the named application, and (if appropriate) watchdog will try to restart it. S8300 1. To verify the alarm, look for the application’s name or process ID (PID), either using the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w 2. On the standby server, look for occurrences of the stop command, either from the: - Web interface, by: a. Selecting View System Logs b. Selecting Platform command history log c. Specifying the Event Range for the appropriate time frame d. Matching the “Stop” pattern - Linux command line, by entering listhistory 3. If a stop command was inappropriately executed, prevent any future misuse of the stop command. Note: From the system’s perspective, this is normal behavior. However, in terms of potential service outage due to human error, this is quite irregular. (Shutting down a server effectively downgrades a duplex-, high- or critical-reliability system to an unsupported standard-reliability system.) 4. If listhistory shows no stop commands, then Watchdog responded to abnormal internal processes by shutting down the application. Check the trace log for information about this application, either from the: - Web interface, by: a. Selecting the View System Logs diagnostic and Logmanager Debug trace b. Specifying the Event Range for the appropriate time frame c. Matching the application’s PID as the pattern - Linux command line, by entering logv -t ts 13 of 15 112 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 31: _WD Alarms in Media Server (continued) Event ID Alarm Level 22 WRN S8300 Alarm Text, Cause/Description, Recommendation 5. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear (cont’d) - Linux command line, by entering almclear -n #id 6. Watch to see if the alarm recurs. If so, escalate the problem. 23 S8300 MAJ “Watchd high-monitor thread is rebooting the system” — The: 1. Lo-monitor thread is missing heartbeats (can't get CPU time). 2. Hi-monitor thread has tried 3 times to recover the system by killing any infinitely looping processes. If after 3 CPU-occupancy profiles and recoveries, the lo-monitor thread is still not heartbeating, then Watchd reboots the server. 3. To verify the alarm, look for messages: Containing the CPU profiling results and attempted recoveries Stating that Watchd is rebooting the server using either the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. A resolution is probably unnecessary. The server has usually rebooted by the time a technician can analyze the system. (A reboot clears the alarm and normally fixes problems with unresponsive software.) 4. Watch to see if the alarm recurs. If so, escalate the problem. 14 of 15 Issue 1 June 2005 113 Server Alarms Table 31: _WD Alarms in Media Server (continued) Event ID 24 S8300 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ “Watchd’s high-monitor thread is stopping tickling of hw” — Event ID #23’s call to reboot the server was unsuccessfully invoked. (A Linux kernel’s semaphore is possibly stuck.) After this happens, Watchd stops tickling the HW sanity timer so that the HW sanity watchdog executes a hard reboot of the processor. 1. To verify that the alarm occurred, look for messages about: Stopping the tickling of the HW sanity timer CPU occupancy profiling using either the: - Web interface, by selecting Diagnostics > View System Logs and Watchdog Logs - Linux command line, by entering logv -w or, directly, by examining /var/log/ecs/wdlog. - If the HW sanity watchdog successfully executed a hard reboot, the alarm was cleared. (This reboot normally fixes problems due to unresponsive software.) If not, power cycle the server to release it from this condition and to clear the alarm. 2. Watch to see if the alarm recurs. If so, escalate the problem. 15 of 15 Back to: Hardware MOs Server-related alarms 114 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Login Alarms - S8300 S8300 Table 32: Login Alarms in Media Server on page 115 describes media server login alarms and their troubleshooting procedures. Table 32: Login Alarms in Media Server Event ID Alarm Level 1 WRN Alarm Text, Cause/Description, Recommendation 1. On the Web Interface, choose View Current Alarms. 2. Notify Customer. 2 WRN 1. On the Web Interface, choose View Current Alarms. 2. Notify Customer. 3 MIN Security violation. 1. On the Web Interface, choose View Current Alarms. 2. Notify Customer. 4 MIN Security violation. 1. On the Web Interface, choose View Current Alarms. 2. Notify Customer. 5 MAJ Security violation. 1. On the Web Interface, choose View Current Alarms. 2. Notify Customer. Back to: Hardware MOs Server-related alarms Issue 1 June 2005 115 Server Alarms Virtual Alarms S8300 only The Virtual Announcement Media Module faults are managed as server alarms. In the S8300 Media Server, the Virtual Analog Angel (VAA) represents a messaging board. The VAA is a virtual board on the G700. When the G700 reboots, the VAA senses that it has lost connectivity with the G700, and triggers its "removal and re-insertion". The removal of the VAA causes the AUDIX ports to go out-of-service and to return back in service when the re-insertion is complete. An alarm of MAJOR severity is generated, indicating loss of connectivity with the G700, which must be cleared manually. Table 33: Virtual Alarm in S8300 Media Server on page 116 summarizes this server alarm. Table 33: Virtual Alarm in S8300 Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ Virtual Analog Angel (VAA) loss of connectivity with a G700, resulting in temporary Out of Service (OOS) of AUDIX ports. A G700 reboot caused VAA to "remove and re-insert" virtual board. Must be cleared manually. 1. Manually clear the alarm, either from the: - Web interface, by selecting Alarms and Notification, the appropriate alarm, and Clear - Linux command line, by entering almclear -n #id 2. Execute list configuration all on SAT. Verify that V8 MG MSG BOARD does not show no board against it. (no board means AUDIX ports OOS.) Back to: Hardware MOs Server-related alarms Remote Maintenance Board (RMB) Alarms S8500 The Remote Supervisor Adapter (RSA) board is installed in PCI-X slot 1 of the S8500 Media Server. It monitors and reports alarms on S8500 components and software and provides control to power on and power off the server. 116 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Note: The S8500 has a set of alarms for the RSA card, which is also called the Remote Maintenance Board (RMB). The MO name is RMB. Alarms reported, by the S8500 media server, via the MO name RMB will include a Product ID beginning with one (1) followed by nine digits. The A+SAMP board in a S8500B media server may also report alarms via the MO name RMB. See S8500B Augmentix Server Availability Management Processor™ (A+SAMP) Alarms on page 120. When the A+SAMP board reports alarms via the MO name RMB the Product ID begins with a five (5) followed by nine digits. Note: Table 34: RMB Alarms in the S8500 Media Server Event ID 1 Alarm Level Alarm Text, Cause/Description, Recommendation MIN "RMB driver missing - handshake Failed" - The driver for communicating with the RSA card cannot be found. Several failures can generate this fault: ● the Linux bash command /sbin/lsmod is missing ● the results from running /sbin/lsmod could not be read ● /sbin/lsmod returned nothing ● the RSA device driver was not loaded ● the RSA device driver does not exist The recommendations are: 1. Be sure /sbin/ibmod exists and is executable. 2. Be sure /tmp exists as a directory and can be written. 3. Be sure /lib/modules/ibmasm/ibmasm.o exists and has read permission. 4. Run the bash command "service ibmasm start". 2 MIN "RMB cli is not loaded on the server." - The program that talks to the RSA card could not be found. Several failures generate this fault: ● the Linux bash command /bin/ls is missing or not working properly ● the bash command /opt/ecs/rmb/rsa/rsacli is missing or is not executable The recommendations are: 1. Be sure all the above files and directories exist and have read and execute permissions. 2. Reload any missing files from the distribution. 1 of 3 Issue 1 June 2005 117 Server Alarms Table 34: RMB Alarms in the S8500 Media Server (continued) Event ID 3 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ "RMB reset command failed" - The RSA card did not respond to a reset command. Several failures generate this fault: ● the bash command opt/IBMmpcli/bin/mpcli is missing or is not executable ● the directory /usr/java/latest is missing or not symbolically linked to the Java runtime environment (JRE) ● the file /opt/ecs/rmb/rsareset does not exist or cannot be read ● no response from the RSA card ● the RSA card did not execute the request The recommendations are: 1. Be sure all the above files and directories exist and have read and execute permissions. 2. Reload any missing files from the distribution. 3. Be sure the RSA card is installed by looking at the back and checking that the green power LED on the RSA card is on, and that the amber error LED is off. 4. Verify that the RSA card is working by dialing into it or logging on to it over the service’s port of the RSA card. 5. Restart the RSA card from the RSA modem or service’s port and check the LEDs on the back of the card. 6. Verify that the RSA card is plugged into the PCI-X slot of the server. 7. Verify that the flat ribbon cable from the RSA card to the server motherboard has been installed and is firmly seated in the connectors at both ends. 8. Replace the RSA card. 2 of 3 118 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Alarms in Linux Media Servers Table 34: RMB Alarms in the S8500 Media Server (continued) Event ID 4 Alarm Level Alarm Text, Cause/Description, Recommendation MAJ "RMB failed handshake test" - The RSA card did not respond to commands from the server. Several failures generate this fault: ● the bash command /opt/IBMmpcli/bin/mpcli is missing or is not executable ● the directory /usr/java/latest is missing or not symbolically linked to the Java runtime environment (JRE) ● the file /opt/ecs/rmb/rsagetip1 does not exist or cannot be read ● no response from the RSA card ● the RSA card did not execute the request The recommendations are: 1. Be sure all the above files and directories exist and have read and execute permissions. 2. Reload any missing files from the distribution. 3. Be sure the RSA card is installed by looking at the back and checking that the green power LED on the RSA card is on, and that the amber error LED is off. 4. Verify that the RSA card is working by dialing into it or logging on to it over the service’s port of the RSA card. 5. Restart the RSA card from the RSA modem or service’s port and check the LEDs on the back of the card. 6. Verify that the RSA card is plugged into the PCI-X slot of the server. 7. Verify that the flat ribbon cable from the RSA card to the server motherboard has been installed and is firmly seated in the connectors at both ends. 8. Replace the RSA card. 3 of 3 Back to: Hardware MOs Server-related alarms Issue 1 June 2005 119 Server Alarms S8500B Augmentix Server Availability Management Processor™ (A+SAMP) Alarms S8500B Only The Augmentix Server Availability Management Processor (A+SAMP) board is installed in the S8500B media server. It monitors and reports alarms on S8500B components and software and provides control to power on and power off the server. The A+SAMP will report alarms when it detects certain failure conditions. See A+SAMP Alarms in the S8500B Media Server on page 120. These alarms will be reported under the Maintenance Object (MO) name RMB. These alarms will be reported with a Product ID beginning with a five (5) and followed by nine digits. The S8500 media server may also report failure conditions via the MO name RMB but these alarms will have a Product ID that begins with a one (1) followed by nine digits. See Remote Maintenance Board (RMB) Alarms on page 116. Table 35: A+SAMP Alarms in the S8500B Media Server Event ID Alarm Level Alarm Text, Cause/Description, Recommendation 0 MIN Test Alarm. Hardware Platform Interface (HPI) User Event 1 MIN Loss of power to host. Hardware Platform Interface (HPI) Sensor Event. 2 MAJ Host boot timeout. Hardware Platform Interface (HPI) OEM Event 3 MAJ Host Alarm. Hardware Platform Interface (HPI) User Event 4 MIN Loss of External Power to SAMP. Hardware Platform Interface (HPI) Sensor Event 5 MAJ Host failure timeout. Hardware Platform Interface (HPI) Watchdog Event 120 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8710 Alarms S8710 Alarms S8710 environmental alarms The Environmental maintenance object (ENV-MO) monitors environmental variables within the server, including temperature and fans. However, you can check these variables from the Maintenance Web Pages also. To check the S8710 server temperature and voltage readings: 1. At the Maintenance Web Pages, select Diagnostics > Temperature/Voltage. 2. The Temperature/Voltage page displays. Issue 1 June 2005 121 Server Alarms 3. Use the descriptions in Table 36 to interpret the report. Table 36: S8710 Temperature and voltage report Field Description ID An identification number automatically generated by the system. Type Power supply: ● Intelligent—power regulating ● Standard—other Fan: speeds include ● Var Speed—variable speed ● Basic Fan—fixed speed ● Auto. Speed—automatic speed fan ● Pwr Supply—power supply ● Unknown Temperature: Basic Sensor—generic; ADM1022; Internal PS; Unknown Type Location The device location in the media server. Status For power supplies and fans: ● Normal—operating normally ● Alarm—having a problem Redundant For all types: Yes, No, or NA Fan Speed Fans: percentage of full speed. Current ● Unknown ● Automatic—For Auto. Speed Fans, no speed state ● Low—< 30% ● Medium—30%–70% ● High—> 70%, reporting state: High state ● Normal—reporting state: Normal state ● Off Temperature: current temperature of the device, in degrees Fahrenheit and Celsius. 1 of 2 122 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8710 Alarms Table 36: S8710 Temperature and voltage report (continued) Field Description Threshold Temperature: above for which an alarm is generated, in degrees Fahrenheit and Celsius. 2 of 2 S8710 server BIOS error messages The S8710 server BIOS error messages are listed and interpreted in Table 37. Table 37: S8710 BIOS error messages Error Code Description Audible Beeps Possible Problem Possible Action 207 Memory configuration warning; DIMM in DIMM Socket X is not 4 bytes wide (32 bits) and only supports standard ECC. None Installed DIMMs are 8 bytes wide (64 bits). Escalate; replace the media server 209 Online spare memory configuration; spare bank is invalid. Mixing of DIMMs with 4 and 8 byte widths is not allowed in this mode. One long and one short Installed DIMMs for online spare bank are of a different primary width than the DIMMs in other banks. Escalate; replace the media server NA A mixture of 533-MHz and 400-MHz front side bus speed processors detected. All processors must have the same front side bus speed. System halted. One long and one short Wrong processors; Processors have different front side bus speeds. Escalate; replace the media server NA Media server only supports 400-MHz front side bus speed processors. One or more 533-MHz front side bus speed processors have been initialized at 400 MHz. One long and one short Wrong processors; Media server does not support a front side bus speed of 533 MHz. Escalate; replace the media server Issue 1 June 2005 123 Server Alarms 124 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Chapter 2: Denial Events The tables in this chapter define and explain the information listed on the Events Report (display events screen). The Event Type tables are grouped by denial event category, denial event number, and Communication Manager release number. The Event Tables list: ● The number that identifies the Event Type. See Table 38: Denial Event types and ranges on page 126. If the Event Type number defines different denial events in different Communication Manager releases, that information is also listed. ● Event Description text, as it appears on the Events Report (display events type denial). ● An explanation of why the event was generated. ● Type of data in Event Data 1 and Event Data 2 fields, for each applicable Event Type, where this information is available. See Event Data on page 127. To view denial events, use: ● display events type denial (to see historical denial event logs) ● list trace station ● list trace TAC Use list trace to see any available Calling Party Number and Calling Party Name associated with call setup. Issue 1 June 2005 125 Denial Events Event Type number ranges Event Type number ranges help define the type and source of the denial event, as listed in Table 38: Denial Event types and ranges. Some numbers are placeholders and have no assigned denial event. Table 38: Denial Event types and ranges Number range Type/source of denial event Reference 0 - 999 Vector process Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300186. Hunt/Trunk Group Vector process Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300186. Call Process Table 48, Call Process denial events (1001 - 1172), on page 177. ● 1000 - 1299 Call Process, reorder Table 48, Call Process denial events (1001 - 1172), on page 177 and Table 50, Call Process denial events (1225 1899), on page 193. ● 1164, 1167, Call Process, ISDN, IP, SIP Table 49, ISDN, IP, and SIP-generated denial events (1173 - 1224), on page 189. ● 1300 - 1899 Call Process, intercept Table 50, Call Process denial events (1225 - 1899), on page 193. ● 1900 - 1906 User Manager process Table 51: User Manager denial events (1900 - 1906) on page 226. ● 1907 - 2079 IP Table 52: IP Denial Events (1907 - 2020) on page 226. ● 2021-2299 Call Process Table 53, Call Process denial events (2021 - 2299), on page 238. 2300 - 2399 Connection Manager process Table 54: Connection Manager denial events (2300 2399) on page 247. 2400 - 2499 Dial Plan Manager process Table 55: Dial Plan Manager denial events (2400 - 2406) on page 249. 3000 - 3100 Data Manager process Table 56: Data Manager generated Denial Events (3001 3003) on page 249. 3101 - 3200 Dial Access Plan process Table 57: Dial Access Plan denial events (3101 - 3200) on page 250. ● 500 - 999 1000 - 2299 1173 - 1224 3201 - 3299 3300 - 3399 Meetme Conference process LSP process Table 58: Meet Me Conference denial events (3201 3299) on page 250. Table 59: LSP denial events (3300 - 3399). 1 of 2 126 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 38: Denial Event types and ranges (continued) Number range Type/source of denial event Reference 3400 - 3499 Data Error (corruption) process Table 60: Data Error denial events (3400 - 3499) on page 252. 3500 - 3599 Contact Closure process Table 61: Contact Closure denial events (3500 - 3503) on page 253. 3600 - 3604 ESS process Table 62: ESS denial events (3600 - 3604) on page 254. 2 of 2 Event Data Use Event Data information to isolate mis-translation and/or mis-matched provisioning. Event Data might contain the information for: ● Internal User ID (UID) of a component involved in the call (station, IP User, gatekeeper) ● Product ID ● Object ID ● IP Address ● Extension ● IP Address involved in the call ● TTI State ● Numeric reason code explained in the tables in this chapter ● Numeric code showing the Cause Value, Cause Value Diagnostic, and Location Code for the event. See Cause Values and their meanings/interpretations on page 128. Issue 1 June 2005 127 Denial Events Cause Values and their meanings/interpretations See Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) on page 189 for the Denial Events that show Cause Value information (Cause Value, Location Code, and Diagnostic Code) in Event Data 2 fields. Event Data 2 sometimes contains data that represents the Cause Value (CV) (required), Cause Value Diagnostic (DIAG) (optional), Location Code (LC) (optional) from the denial event. This information (DIAG/LOC/CV) is coded as a 32 bit hexadecimal number, divided into 8-bit fields. ● The least significant (right most) two digits are the Cause Value in hexadecimal. ● The next two digits to the left are the Location Code (optional) in hexadecimal. See Table 42: Location Code definitions on page 130. ● The next two digits to the left are the Diagnostic Code (optional) in hexadecimal. ● The most significant (left most) two digits are not used. See Table 39: Event Data 2 layout on page 128. Table 39: Event Data 2 layout 8 bits 8 bits 8 bits 8 bits NOT USED Diagnostic Code (DIAG) (optional) Zero + Location Code in lower 4 bits (LOC) (optional) Cause Value (CV) (required) Interpreting Event Data 2 Cause Value information In our example, we will use Denial Event 1178 with Event Data 1 and Event Data 2. display events denial Page 1 of EVENTS REPORT Event Event Type Description Event Data 1 Event Data 2 1178 0x64 0x429 Normal Call Clearing First Occur Last Occur Evnt Cnt 01/09/09:53 01/09/09:53 1. Note the information under the Event Data 2 column: 0x429. ● 0x29 is the Cause Value. ● 0x4 is the Location Code. ● 0x00 is the Diagnostic Code (not provided for this denial event). 128 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers 1 1 Event Data 2. Convert the hexadecimal number provided in Event Data 2 to three binary numbers: put a one in the appropriate binary number positions that add up to the value of the number. Each binary number consists of eight bits. See Table 40: Event Data 2 conversion example on page 129 for an example of the hexadecimal number 0x429, and Table 41: Hexadecimal, decimal, and binary equivalents on page 130 for the binary equivalents for individual digits. 3. Add up the decimal weights that have a one for each of the eight bit segments. ● Convert Cause Value 0x29 to decimal and find the sum. Cause Value (Bits 1 - 8): 1 +8 + 32 = 41. This is Cause Value 41. ● Convert Location Code 0x4 to decimal and find the sum. Location Code (Bits 9 - 16): 4 = 4. This is Location Code 4. ● Convert Diagnostic Value 0x00 (Bits 17 - 24): 0 = 0. Diagnostic Code is 0, not provided for this example denial event. 4. Use the information in this chapter to find an explanation of the Data Event 2 information. ● Cause Value 41 = Temporary Failure. See Cause Values on page 134. ● Location Code 4 = Remote Network/Public Network Serving Remote User (the Local Exchange Carrier at the far end of the call). See Table 42: Location Code definitions on page 130. Table 40: Event Data 2 conversion example Diagnostic Code Location Code Cause Value Event Data 2 0 0 0 4 2 9 Binary number 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 1 0 0 1 8 4 2 1 8 4 2 1 8 4 2 1 8 4 2 1 Decimal weight of each digit position 8 4 2 1 8 4 2 1 Decimal weight of the binary positions for each eight-bit field 128 64 32 16 8 4 2 1 128 64 32 16 8 4 2 1 128 64 32 16 8 4 2 1 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Bit position 24 23 22 Issue 1 June 2005 129 Denial Events . Table 41: Hexadecimal, decimal, and binary equivalents HEX Decimal Binary Hex Decimal Binary 0 0 0000 8 8 1000 1 1 0001 9 9 1001 2 2 0010 A 10 1010 3 3 0011 B 11 1011 4 4 0100 C 12 1100 5 5 0101 D 13 1101 6 6 0110 E 14 1110 7 7 0111 F 15 1111 Location Codes See Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) on page 189 for the Denial Events that show Cause Value information (Cause Value, Location Code, and Diagnostic Code) in Event Data 2 fields. Use the location information of Event Data 2 to identify where in the network the called number failed to be recognized, and from where the Cause Value originated. See Table 42: Location Code definitions on page 130. Table 42: Location Code definitions Location Code Definition 0 User 1 Private Network Serving Local User. The Local PBX or phone system on the Called Party premise 2 Public Network serving the Local User (the CO to which the PBX is directly connected). 3 Transit network. For example, the long distance network to which the call was passed by the LEC. 4 Public Network Serving Remote User [the Local Exchange Carrier (LEC) at the far end of the call]. 1 of 2 130 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 42: Location Code definitions (continued) Location Code Definition 5 Private Network Serving Remote User (the remote PBX or phone system on the Called Party premises). 7 International. A Network beyond inter-networking point. 2 of 2 Transmission Protocols See Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) on page 189 for the Denial Events that show Cause Value information (Cause Value, Location Code, and Diagnostic Code) in Event Data 2 fields. The meaning of the Denial Event Data information differs depending on the type of protocol used for the call. The transmission protocol for your system is defined on the DS1 screen (add/ change/display ds1 location command) by: ● The numeric country code value in the Protocol field - sets the country protocol. ● The letter value for the protocol version in the Protocol Version field. See Table 43, Country Codes and Transmission Protocols, on page 131. Table 43: Country Codes and Transmission Protocols Country Protocol Supported B-channel Maint. Message Inter-working Message 1-a US-Canada AT&T TR 41449 / 41459 SERVICE PROGRESS 1-b US Bellcore TR1268; NIUF.302; ANSI T1.607 RESTART PROGRESS 1-c US-Canada Nortel A211 AT&T TR 4449/41459 (with Layer 3 timers adjusted) SERVICE PROGRESS 1-d US Bellcore TR3268 SERVICE PROGRESS 2 Australia AUSTEL TS014.1; Telcom Australia TPH 1856 RESTART PROGRESS Country Code – Protocol Version 1 of 3 Issue 1 June 2005 131 Denial Events Table 43: Country Codes and Transmission Protocols (continued) Country Protocol Supported B-channel Maint. Message Inter-working Message 3 Japan NTT INS-NET RESTART ALERTING 4 Italy ETS 300 102 RESTART PROGRESS 5 Netherlands ETS 300 102 RESTART PROGRESS 6 Singapore ETS 300 102 RESTART PROGRESS 7 Mexico ETS 300 102 RESTART PROGRESS 8 Belgium ETS 300 102 RESTART ALERTING 9 Saudi Arabia ETS 300 102 RESTART PROGRESS 10-a UK ETS 300 102 (Connect to DASS II/DPNSS through external converter) RESTART PROGRESS 10-b UK ETS 300 102 (Mercury) British Telcom ISDN 30 NONE ALERTING 11 Spain Telefonica ISDN Spec RESTART PROGRESS 12-a France VN4 (French National PRI) NONE ALERTING 12-b France Modified ETS 300 102 according to P10-20 (Euronumeris) NONE ALERTING 13-a Germany FTZ 1 TR 6 (German National PRI) NONE ALERTING 13-b Germany ETS 300 102 RESTART ALERTING 14 Czech Republic / Slovakia ETS 300 102 RESTART PROGRESS 15 RUSSIA (CIS) ETS 300 102 RESTART PROGRESS 16 Argentina ETS 300 102 RESTART PROGRESS 17 Greece ETS 300 102 RESTART PROGRESS 18 China ETS 300 102 RESTART PROGRESS 19 Hong Kong ETS 300 102 RESTART PROGRESS 20 Thailand ETS 300 102 RESTART PROGRESS Country Code – Protocol Version 2 of 3 132 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 43: Country Codes and Transmission Protocols (continued) Country Protocol Supported B-channel Maint. Message Inter-working Message 21 Macedonia ETS 300 102 RESTART PROGRESS 22 Poland ETS 300 102 RESTART PROGRESS 23 Brazil ETS 300 102 RESTART PROGRESS ETSI-a Europe, etc. ETS 300 102 RESTART PROGRESS ETS 300 102 NONE PROGRESS ETS 300 102 RESTART PROGRESS Country Code – Protocol Version ETSI-b QSIG Private network 3 of 3 Cause Values The Data Event 2 field on the display events screen sometimes contains Cause Value information (DIAG/LOC/CV). Use this information to identify the Cause Value for each denial event. The following information lists classes of Cause Values, their meaning and interpretations, and associated translations. See Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) on page 189 for the Denial Events that show Cause Value information (Cause Value, Location Code, and Diagnostic Code) in Event Data 2 fields. Cause Value Classes Table 44: Cause Value Classes and Ranges Number range Cause Value Class empty to 33 Normal Class Cause Values on page 134 ● 12, 14, 15, 24 34 to 47 ● 36, 48 49 to 63 ● 55, 60, 64 unassigned Resource Unavailable Class Cause Values on page 147 unassigned Service or Option not Available Class Cause Values on page 151 unassigned 1 of 2 Issue 1 June 2005 133 Denial Events Table 44: Cause Value Classes and Ranges (continued) Number range Cause Value Class 65 to 79 Service or Option not Implemented Class Cause Values on page 158 ● 67, 68, 71-78, 80 81 to 95 ● 92-94 96 to127 ● 104-109, 116-126 unassigned Invalid Message Class Cause Values on page 161 unassigned Protocol Error Class Cause Values on page 165 unassigned 2 of 2 Cause Values Normal Class Cause Values Cause Value (empty) []Normal call clearing (1TR6: AT&T ISDN Protocol) The call was disconnected normally by either end hanging up. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Cause Value 00 [0x0/0x80] Normal disconnect The call was disconnected normally by either end hanging up. Most equipment uses Cause Value 16 to report normal disconnect. Cause Value 01 [0x1/0x81] Unassigned (Unallocated number)/ Invalid Call Reference Value (CRV) (1TR6: AT&T ISDN Protocol) The call could not be completed because the number requested in the SETUP message is not assigned/allocated by the ISDN network. This Cause Value has end-to-end significance and should always be passed back through the network to the user. 134 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data See also Cause Value 22 on page 143 and Cause Value 56 on page 154. Troubleshooting ● Check the numbers sent to see if any prefixes or service values that were needed to access the network were not sent. ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration. - Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code conversion. - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing incorrect IXC manipulation. - AAR/ARS digit conversion: The wrong digit string substitution is being made. The call is being routed into the wrong network and over the wrong route pattern. Further conversion is needed, but the dial string is restricted from further conversion. - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. - ARS toll analysis: Toll/no toll classification is incorrect, causing incorrect code conversion at the route pattern. - Route pattern: Incorrect code conversion due to wrong entries in NPA, prefix mark, and toll list/prefix mark fields. Deleting the wrong number of digits or inserting the wrong digits. Failing to strip IXC or international code digits, stripping a user-dialed IXC code, or IXC forcing the call to the wrong interexchange carrier. - Trunk Group: The incorrect service or feature is specified for the call being made on a CBC trunk group preference. The number format is being changed to a format incorrect for the call type. Cause Value 02 [0x2/0x82] No route to specified transit network/ Calling party off hold (5ESS: 5 Electronic Switching System) The ISDN service provider’s equipment cannot route the call through the specified network. The network either does not exist or is not compatible with the ISDN service provider’s equipment. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network. ● Send a more generic Cause Value through the network. Because this Cause Value has only local significance, on tandem calls Communication Manager might map it to Cause Value 31 instead of passing it back through the network. Issue 1 June 2005 135 Denial Events Troubleshooting ● Check the diagnostic information (DIAG) for the transit network identity of the unreachable network. See Cause Values and their meanings/interpretations on page 128. ● Check the numbers sent for any missing prefixes or service values that were needed to access the network. ● Check that the call type (data, voice, fax) can be routed between the ISDN networks serving both ends of the call. ● Check that the bearer capabilities of the call are acceptable to the ISDN network serving both ends of the call. ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration. - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. - Route pattern: Incorrect digits or IXC were inserted. Incorrect number of digits were deleted. An incorrect ITC and/or BCIE were specified, affecting the SETUP message bearer capability encoding. An incorrect service or feature was specified for the preference. The number format specified is wrong for the call type. - The ITC administered on the originating endpoint might be incorrect for this call. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. Cause Value 03 [0x3/0x83] No route to destination/ Calling party dropped while on hold (5ESS: 5 Electronic Switching System)/ Bearer service not implemented (1TR6: AT&T ISDN Protocol) The ISDN service provider cannot route the call to the indicated destination. Communication Manager does not originate Cause Value 03. Troubleshooting ● Check the numbers sent for any missing prefixes or service values that were needed to access the network. ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration. - Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code conversion. 136 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing incorrect IXC manipulation. - AAR/ARS digit conversion: The wrong digit string substitution is being made. The call is being routed into the wrong network and over the wrong route pattern. Further conversion is needed but the dial string is restricted from further conversion. - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. - ARS toll analysis: Toll/no toll classification is incorrect, causing incorrect code conversion at the route pattern. - Route pattern: Incorrect code conversion due to wrong entries in NPA, prefix mark, and toll list/prefix mark fields. Deleting the wrong number of digits or inserting the wrong digits. Failing to strip IXC or international code digits, stripping a user-dialed IXC code, or IXC forcing the call to the wrong interexchange carrier. Number format changed to a format incorrect for the call type. The incorrect service or feature is specified for the call being made on a CBC trunk group preference. Cause Value 04 [0x4/0x84] Send special information tone/ Vacant Code (NI-2: National ISDN 2) Cause Value 04 indicates the remote number that was dialed could not be reached. Cause Value 04 (NI-2) indicates that the destination requested by the calling party cannot be reached because the Numbering Plan Area (NPA) or Central Office (CO) code is vacant (unassigned). Troubleshooting ● Check the numbers sent for any missing prefixes or service values that were needed to access the network. ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration. - Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code conversion. - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing incorrect IXC manipulation. - AAR/ARS digit conversion: The wrong digit string substitution is being made. The call is being routed into the wrong network and over the wrong route pattern. Further conversion is needed but the dial string is restricted from further conversion. Issue 1 June 2005 137 Denial Events - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. An incorrect service or feature is specified for the call being made on a CBC trunk group preference. Changing the Number format to a format incorrect for the call type. - ARS toll analysis: Toll/no toll classification is incorrect, causing incorrect code conversion at the route pattern. - Route pattern: Incorrect code conversion due to wrong entries in NPA, prefix mark, and toll list/prefix mark fields. Deleting the wrong number of digits or inserting the wrong digits. Failing to strip IXC or international code digits, stripping a user-dialed IXC code, or IXC forcing the call to the wrong interexchange carrier. Cause Value 05 [0x5/0x85] Misdialed trunk prefix The remote number that was dialed could not be reached. Troubleshooting ● Check the numbers sent for any missing prefixes or service values that were needed to access the network. ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration. - Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code conversion. - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing incorrect IXC manipulation. - AAR/ARS digit conversion: The wrong digit string substitution is being made. The call is being routed into the wrong network and over the wrong route pattern. Further conversion is needed but the dial string is restricted from further conversion. - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. - ARS toll analysis: Toll/no toll classification is incorrect, causing incorrect code conversion at the route pattern. - Route pattern: Incorrect code conversion due to wrong entries in NPA, prefix mark, and toll list/prefix mark fields. Deleting the wrong number of digits or inserting the wrong digits. Failing to strip IXC or international code digits, stripping a user-dialed IXC code, or IXC forcing the call to the wrong interexchange carrier. 138 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. An incorrect service or feature is specified for the call being made on a CBC trunk group preference. Changing the Number format to a format incorrect for the call type. Cause Value 06 [0x6/0x86] Channel Unacceptable The call attempt failed because the requested channel is not acceptable to the ISDN service provider. Troubleshooting ● Check Communication Manager administration. - B-channels might be assigned off a T1/E1 into a trunk group that are not available for service from the remote end. Contact the ISDN service provider to find out which B-channels can be used. Cause Value 07 [0x7/0x87] Call awarded and being delivered in an established channel/ Call identity does not exist (1TR6: AT&T ISDN Protocol) Cause Value 07 indicates that a new incoming call is being established and is being connected on a channel that has previously been connected to the same user for similar type calls (for example, packet mode X.25 virtual channels being established on the d-channel). Cause Value 07 (1TR6) indicates that a call resume has been attempted for a call with an identity different from any currently suspended calls. Not an option for ISDN D-channels. Cause Value 08 [0x8/0x88] Preemption/ Prefix 0 dialed in error (NI-2: National ISDN 2)/ Call identity in use (1TR6: AT&T ISDN Protocol)/ Call is proceeding (NI-1: National ISDN 1) Cause Value 08 For Autovon switching networks, the call attempt was blocked by a call with a higher priority. Cause Value 08 (NI-2) indicates that the network does not want to receive the prefix digit 0 as part of the digit string in the CALLED PARTY NUMBER. Cause Value 08 (1TR6) indicates that the call identity that sent in the call resume request is already in use by the network. Issue 1 June 2005 139 Denial Events Troubleshooting Wait and try the call again later. Cause Value 09 [0x9/0x89] Preemption, circuit reserved for reuse/ Prefix 1 dialed in error (NI-2: National ISDN 2) Cause Value 09 For Autovon switching networks, the call attempt was blocked by a call with a higher priority reserving the requested channel for reuse. Cause Value 09 (NI-2) indicates that the network does not want to receive the prefix digit 1 as part of the digit string in the CALLED PARTY NUMBER. Troubleshooting Wait and try the call again later. Cause Value 10 [0xA/0x8A] Prefix 1 not dialed (NI-2: National ISDN 2)/ No channel available (1TR6: AT&T ISDN Protocol) Cause Value 10 (N1-2) indicates that he user must send the prefix digit 1 as part of the CALLED PARTY NUMBER. Cause Value 10 (1TR6) indicates that the call cannot be completed because there is no appropriate circuit/channel presently available to handle the call request, or that congestion exists within the ISDN network. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Cause Value 11 [0xB/0x8B] Excessive digits received call proceeding (NI-2: National ISDN 2) The equipment received more address digits in the CALLED PARTY NUMBER IE than expected during call origination procedures, and the received address information has been truncated. Cause Value 13 [0xD/0x8D] Service Denied (NI-1: National ISDN 1) 140 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 16 [0x10/0x90] Normal call clearing/ Requested facility not implemented (1TR6: AT&T ISDN Protocol) Cause Value 16 indicates that the call was disconnected normally by either end hanging up. Cause Value 16 (1TR6) indicates that the call could not be completed because the equipment sending this Cause Value does not support the requested service, feature, or supplementary service in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Check the diagnostic information (DIAG) for the facility identifier of the not implemented service. See Cause Values and their meanings/interpretations on page 128. ● If the remote device terminated the connection unexpectedly, contact the person responsible for the remote end to determine if there is a problem with the remote endpoint. ● For data bearer capability calls, if the connection has failed to establish, but the CONNECT and CONNECT_ACK messages were exchanged before the DISCONNECT was received, the handshake between the devices involved in the call might have failed due to: - Option settings with the endpoint devices - Bandwidth constriction issues on the b-channel used by the two devices to make the call Cause Value 17 [0x11/0x91] User busy/ Requested facility not subscribed (1TR6: AT&T ISDN Protocol) Cause Value 17 indicates that the endpoint called is unable to accept another call. Cause Value 17 (1TR6) indicates that the call could not be completed because the user has not subscribed to the service, feature, or supplementary service requested in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. See also Cause Value 16 on page 141 and Cause Value 31 on page 146. Troubleshooting ● Wait and try the call again later. ● If the user is supposed to have access to the service, feature, or supplementary service, complete the ordering process with the ISDN service provider. Issue 1 June 2005 141 Denial Events ● Check the Cause Value Information Element (LOC). - If the location information of the Cause Value is 4, “public network serving the remote user”, the trunk group to the remote endpoint location might be experiencing an “all trunks busy” condition or not enough channels allocated into a virtual group for the particular NSF of the call. - If the location information of the Cause Value is 0, “user”, the endpoint might be busy. ● If Communication Manager is generating this Cause Value, and the endpoint is not busy, check the following Communication Manager administration. - Trunk group screen: Usage Allocation is y on the CBC Service Type field. Not enough incoming channels have been allocated for the NSF associated with this call. - VDNs and Call vectoring: Analyze the vector processing and the call flow to determine where the failure is occurring. VDN vector administration might incorrectly send the call to a “busy” vector step. The call might go to a skill/Automatic Call Distribution (ACD) group queue that is full and cannot accept any more calls. Look Ahead Interflow/Best Service Routing (LAI/BSR) might receive an inappropriate ISDN response while checking other sites for available agents and return busy feedback to the caller. The LAI/ BSR attempt might interact with the public network features Egress on busy – overflow to POTS, Alternate Destination Routing (ADR), or Alternate Destination Call Redirection (ADCR). - Trunk and/or station Class of Restriction (COR) might prevent the call from terminating at the endpoint. - The endpoint might be call forwarded, and this is the second call within the 30-second time limit on a station call-forwarding a call. Cause Value 18 [0x12/0x92] No user responding/ No response from the remote device The remote device/endpoint/PBX did not respond with an ALERTING/PROGRESS/CONNECT indication within the time administered in the T303 or T310 timers Q.931 specification. Cause Value 18 indicates high traffic conditions in the serving ISDN network or noisy conditions on the T1/E1 span carrying the d-channel messaging. The noise is causing the loss of messages being sent to the remote device. The remote device might also be unable to respond to the incoming SETUP request. This Cause Value has end-to-end significance and should always be passed back through the network to the user. 142 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 19 [0x13/0x93] User alerting no answer The remote device returned an alerting [ringing] indication but did not provide a connect indication within the period of time prescribed by timer T301. Communication Manager never originates this Cause Value. Troubleshooting Wait and retry the call later. Cause Value 20 [0x14/0x94] Subscriber absent [wireless networks] The mobile remote device/endpoint is not available. Troubleshooting Wait and try the call again later. Cause Value 21 [0x15/0x95] Call rejected The remote endpoint did not accept this call, even though the equipment is neither busy nor incompatible and it could have accepted the call. Check the diagnostic information (DIAG) for the user-supplied condition for why the call was rejected. See Cause Values and their meanings/interpretations on page 128. Cause Value 22 [0x16/0x96] Number changed The called party number was changed to a new number. Cause Value 01 appears if the ISDN network does not support Cause Value 22. A BRI or Adjunct Switch Application Interface (ASAI) application might generate Cause Value 22. Communication Manager does not originate Cause Value 22 for PRI. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Check the diagnostic information (DIAG) for the new number. See Cause Values and their meanings/interpretations on page 128. Issue 1 June 2005 143 Denial Events Cause Value 23 [0x17/0x97] Redirection to new destination The call has been redirected to a different endpoint. Communication Manager does not originate Cause Value 23. Cause Value 25 [0x19/0x99] Exchange routing error The call cannot be routed to the remote party. Cause Value 26 [0x1A/0x9A] Non-selected user clearing The call was cleared before the called endpoint was awarded the incoming call. Cause Value 27 [0x1B/0x9B] Destination out of order The call cannot be delivered to the remote endpoint because the interface to the endpoint is not functioning correctly. A signaling message could not be delivered to the remote device (for example, there is a physical or data link layer failure at the remote device, or the remote device is turned off). Communication Manager does not originate Cause Value 27. Cause Value 28 [0x1C/0x9C] Invalid number format (address incomplete) Special intercept announcement (NI-1: National ISDN 1) The called endpoint could not be reached because the CALLED PARTY NUMBER information is not in a valid format or is not complete. This Cause Value has end-to-end significance and should always be passed back through the network to the user. 144 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Troubleshooting ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. ● Check Communication Manager administration (network generated the Cause Value). - Dial-plan/Location: The home NPA is administered incorrectly, causing incorrect code conversion. - IXC: The IXC matching pattern is administered incorrectly or not at all on the dial-plan, causing incorrect IXC manipulation. - AAR/ARS digit conversion: The wrong digit string substitution is being made. The call is being routed into the wrong network and over the wrong route pattern. Further conversion is needed but the dial string is restricted from further conversion. - AAR/ARS digit analysis: Call type is incorrect for the call being made specifying the wrong type of number and/or number plan information, or it is preventing code conversion from taking place. Call is being routed to the incorrect route pattern where the incorrect digit manipulation and/or code conversion is taking place. - ARS toll analysis: Toll/no toll classification is incorrect, causing incorrect code conversion at the route pattern. - Route pattern: Incorrect NPA is causing incorrect code conversion. If the Prefix mark field has the wrong value, incorrect code conversion takes place. Toll list in combination with prefix mark is causing incorrect code conversion to take place. The wrong number of digits are deleted, or failed to strip IXC digits or international code digits. Inserted the wrong digits IXC forcing the call to the wrong inter-exchange carrier, or stripped out a user dialed IXC code. The incorrect service or feature is specified for the call being made on a CBC trunk group preference. The Number format was changed to a format incorrect for the call type. ● Check administration (Communication Manager generated the Cause Value). - Trunk group: Incoming call handling table might cause Communication Manager to delete or insert the wrong digits or number of digits to match the dial-plan. Cause Value 29 [0x1D/0x9D] Facility rejected/ Special intercept announcement undefined code (NI-1: National ISDN 1) The call could not be completed because the ISDN network does not support or is not subscribed to the network service or feature requested for use by this call. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Issue 1 June 2005 145 Denial Events Troubleshooting ● Check the diagnostic information (DIAG) for the facility identifier of the service that was rejected. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated the Cause Value). - Route pattern: The service or feature field contains an incorrect value for this route preference. The ITC/BCIE fields might not indicate the correct information for a data call. ● Check administration (Communication Manager generated the Cause Value). - Trunk group form: the Service type field might indicate a static service type when the network is sending NSF information. Change the field to indicate CBC service. Cause Value 30 [0x1E/0x9E] Response to STATUS_ENQUIRY Special intercept announcement number unassigned (NI-1: National ISDN 1) Cause Value 30 is included in a STATUS message when the STATUS message is generated because a STATUS_ENQUIRY message was received. This is a normal event and does not indicate a call-affecting problem. Communication Manager generates a call-state audit every maintenance cycle that elicits this response from the remote end. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 31 [0x1F/0x9F] Normal unspecified/ Special intercept announcement call blocked due to group restriction (NI-1: National ISDN 1) Cause Value 31 reports a normal event when no other cause in the normal class applies. The ISDN network might substitute this Cause Value for other causes generated within the network that do not have end-to-end significance. For most Cause Values with only local significance on tandem calls, Communication Manager maps Cause Values to Cause Value 31. See also Cause Value 02 on page 135. Cause Value 31 can also be used as a return code on BSR polling attempts instead of Cause Value 16 or Cause Value 17 depending on which Cause Value has less impact/interaction on the intervening ISDN network. 146 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 32 [0x20/0xA0] Outgoing calls barred (1TR6: AT&T ISDN Protocol) The call could not be completed because the calling user does not have permission to make an outgoing call. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 33 [0x21/0xA1] User access busy (1TR6: AT&T ISDN Protocol) Resource Unavailable Class Cause Values Cause Value 34 [0x22/0xA2] No circuit/channel available/ Negative closed user group comparison (1TR6: AT&T ISDN Protocol) Cause Value 34 indicates that he call cannot be completed because there is no appropriate circuit/channel available to handle the call request, or congestion exists within the ISDN network. Communication Manager generates this Cause Value when a call is tandeming through Communication Manager and the trunk group to be used for the outgoing leg is: ● In “all trunks busy” condition ● Otherwise unavailable for service ● Unreachable from the incoming trunk group due to Class of Restriction (COR), FRL, trunk-to-trunk transfer restrictions, or disconnect supervision restrictions Cause Value 34 (1TR6) indicates that the packet mode call was rejected because the user is not a member of the remote end’s Closed User Group (CUG), which is a feature associated with packet mode calls similar to X.25 connection made over the ISDN D-channel. Communication Manager does not support packet mode sessions on D-channels, therefore this is not applicable to Communication Manager. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Issue 1 June 2005 147 Denial Events Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - B-channels might be assigned off a T1/E1 into a trunk group that are not available for service from the remote end. Contact the ISDN service provider to find out which B-channels can be used. ● Check administration that might cause Communication Manager to generate this Cause Value. - If all of the B-channels in a span are busied out or otherwise tied up by switch maintenance but the D-channel is still up, an incoming call is rejected with this Cause Value because the call cannot be negotiated to another span. Cause Value 35 [0x23/0xA3] Non-existent closed user group (1TR6: AT&T ISDN Protocol) The packet mode call was rejected because the equipment sending the Cause Value does not recognize the requested Closed User Group (CUG), which is a feature associated with packet mode calls similar to X.25 connection made over the ISDN D-channel. Communication Manager does not support packet mode sessions on D-channels, therefore this is not applicable to Communication Manager. Cause Value 37 [0x25/0xA5] Semi-permanent connection not permitted (1TR6: AT&T ISDN Protocol) Cause Value 38 [0x26/0xA6] Network out of order The call was not completed because the ISDN network is not functioning correctly, and the condition is likely to last a relatively long period of time. Immediately reattempting the call will probably be unsuccessful. Cause Value 39 [0x27/0xA7] Permanent frame mode connection out of service This appears to be a Q.933 frame relay Cause Value. Equipment failure might have caused termination of a frame relay PVC. Not applicable to a Communication Manager system. 148 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 40 [0x28/0xA8] Permanent frame mode connection is operational This appears to be a Q.933 frame relay Cause Value. A frame relay PVC that was terminated has been restored to service. Not applicable to a Communication Manager system. Cause Value 41 [0x29/0xA9] Temporary Failure The call was not completed because the ISDN network is not functioning correctly. The condition is not likely to last a long period of time. If the user attempts the call again it will probably complete. Cause Value 41 might also indicate: ● The failure of channel negotiation at the terminating interface. ● A data link layer malfunction has occurred locally or at the remote network interface. ● The call is being cleared as a result of one or more protocol errors at the remote network interface. See also Cause Value 63 on page 157 and Cause Value 79 on page 160. Cause Value 42 [0x2A/0xAA] Switching equipment congestion The call could not be completed because the switching equipment generating this Cause Value is experiencing a period of high traffic. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting Wait and try the call again later. Cause Value 43 [0x2B/0xAB] Access information discarded The network could not deliver access or user information (such as low-layer compatibility or calling-name information) to the remote endpoint for any one of various reasons. For example, the call interworked from ISDN to non-ISDN facilities, or the remote end does not support delivery of such information. Issue 1 June 2005 149 Denial Events This Cause Value is usually delivered in a STATUS message. Communication Manager generates this Cause Value when: ● A tandem call inter-works from ISDN to non-ISDN trunking. ● Calling number and/or calling name information is sent in the SETUP message when it is not needed. ● Connected number information is sent when the network does not support it. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Check the diagnostic information (DIAG) for the Information Element identifier of the discarded information. See Cause Values and their meanings/interpretations on page 128. Cause Value 44 [0x2C/0xAC] Requested circuit/channel not available The call was not completed because the circuit/channel requested for use in the SETUP message was not available, and the call could not be negotiated to another channel either because no other channel was available, or negotiation is not supported or was not wanted for this call. This Cause Value is generated when a glare condition is occurring and B-channel negotiation is not supported. Communication Manager generates this Cause Value when: ● It is the NETWORK side of the interface and a glare condition is occurring on the requested B-channel. ● The B-channel requested in the incoming SETUP message is not in the correct maintenance state to handle a call (for example, it is busied out or undergoing testing). Troubleshooting ● CO switch default settings turn off channel negotiation support. Make a specific request to turn on channel negotiation support when ordering CO service. ● Check Communication Manager administration (network generated the Cause Value). - Trunk group form: When the Channel Negotiation field is set to exclusive, Communication Manager requests B-channels for calls without support for negotiation so if at the remote end the requested B-channel is unavailable for whatever reason the call cannot be negotiated to a more acceptable B-channel and the call will be rejected with Cause Value 44. Set the Channel Negotiation field to preferred to support channel negotiation. 150 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 45 [0x2D/0xAD] Pre-empted The call could not be completed because the equipment sending this Cause Value does not have the requested B-channel in a maintenance state that allows for call requests to be processed. Communication Manager does not support this Cause Value. Cause Value 46 [0x2E/0xAE] Precedence call Blocked For Autovon switching networks, the call could not complete because the remote endpoint is busy with a call that has a higher priority. Cause Value 47 [0x2F/0xAF] Resource unavailable, unspecified/ New destination (4ESS/5ESS: 4/5 Electronic Switching System) Cause Value 47 indicates a resource unavailable event only when no other cause in the resource unavailable class applies. Cause Value 47 (4ESS/5ESS) If this Cause Value is returned in a RELEASE_COMPLETE or DISCONNECT message and the customer is an Alternate Destination Call Redirection (ADCR) subscriber, it invokes call redirection. Communication Manager does not originate Cause Value 47. Service or Option not Available Class Cause Values Cause Value 49 [0x31/0xB1] Quality of service unavailable The call could not be completed because the quality of service requested in the SETUP as defined in ITU recommendation X.213 cannot be provided (for example, requested throughput or transit delay cannot be supported). Issue 1 June 2005 151 Denial Events Cause Value 50 [0x32/0xB2] Requested facility not subscribed The call could not be completed because the user has not subscribed to the service, feature, or supplementary service requested in the SETUP message. If the user is supposed to have access to this service, feature, or supplementary service, then complete the required ordering process with the ISDN service provider. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Communication Manager does not originate this Cause Value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application might generate this Cause Value. Communication Manager translations that can affect receiving this Cause Value from the network are: ● Route Pattern: service or feature: An incorrect service or feature is specified for the call being made on this CBC trunk group preference. An incorrect ITC and/or BCIE is specified. These fields affect how the bearer capability is encoded in the SETUP message. ● The ITC administered on the originating endpoint might be incorrect for this call. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. ● On tandem calls through Communication Manager from ISDN trunks to ISDN trunks, an inappropriate NSF can be tandemed from one D-channel to the other D-channel. ● The problem is that the outgoing trunk group is CBC but no service or feature was specified on the outgoing route pattern to overwrite the incoming NSF. Add the correct service or feature to the route pattern or make the outgoing trunk group a static trunk group (for example, public-network or tie) as appropriate. ● System Parameters Features: The US NI send Calling Name ID field is y. Communication Manager sends the Bellcore calling name ID but the customer has not subscribed to that service. Set the US NI send Calling Name ID field to n. Cause Value 51 [0x33/0xB3] Bearer capability incompatible with service request (NI-1: National ISDN 1) The requested action could not be completed. The requested action is incompatible with the bearer capability of the call (for example, trying to place a data call on hold). 152 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 52 [0x34/0xB4] Outgoing calls barred The call could not be completed because the network screened the call, and the calling user is not permitted to make an outgoing call. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 53 [0x35/0xB5] Service operation violated (NI-1: National ISDN 1)/ Destination not obtainable (1TR6: AT&T ISDN Protocol) Cause Value 53 (NI-1) indicates that the user has violated the service operation. Cause Value 53 (1TR6) indicates that the call cannot be delivered to the remote endpoint because the interface to the endpoint in not functioning correctly. A signaling message could not be delivered to the remote device (for example, there is a physical or data link layer failure at the remote device, or the remote device is turned off). Cause Value 54 [0x36/0xB6] Incoming calls barred The call could not complete because the called user is not allowed to accept the call delivered in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Trunk group: Direction: The Communication Manager field might be set to two-way on a trunk group that the ISDN network has configured as outgoing only, relative to the CO switch, and a user on Communication Manager is attempting to make an outgoing call over this trunk group, which is an incoming call to the CO. - On tandem calls through Communication Manager from ISDN trunks to ISDN trunks, an NSF for a one-way service (for example, Megacom 800) is being tandemed from one D-channel to the other D-channel. The problem is that the outgoing trunk group is CBC but no service or feature was specified on the outgoing route pattern to overwrite the incoming NSF. Add the correct service or feature to the route pattern or make the outgoing trunk group a static trunk group (for example, public-network or tie) as appropriate. Issue 1 June 2005 153 Denial Events Cause Value 56 [0x38/0xB8] Number changed (1TR6: AT&T ISDN Protocol) The called party number indicated has been changed to a new number that might be sent in the diagnostic information (DIAG) for this Cause Value. See Cause Values and their meanings/ interpretations on page 128. If this Cause Value is not supported by the ISDN network, Cause Value 01 is used instead. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Communication Manager does not originate this Cause Value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application might generate this Cause Value. Cause Value 57 [0x39/0xB9] Bearer capability not authorized/ Out of order (1TR6: AT&T ISDN Protocol) Cause Value 57 indicates that the call could not be completed because the user has requested a bearer capability in the SETUP message which is implemented by the equipment generating this Cause Value, but user has not subscribed to it or in other ways is not authorized to use. Cause Value 57 (1TR6) indicates that the call cannot be delivered to the remote endpoint because the interface to the endpoint is not functioning correctly. A signaling message could not be delivered to the remote device (for example, due to a physical or data link layer failure at the remote device, or the remote device is turned off). Troubleshooting ● Check the diagnostic information (DIAG) for the unauthorized bearer capability attributes. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated the Cause Value). - Route pattern: An incorrect ITC and/or BCIE specified, these fields affect how the bearer capability is encoded in the SETUP message. - The ITC administered on the originating endpoint might be incorrect for this call, and/or the speed options in the device itself might be incorrect for calls over these ISDN facilities. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. - A call tandeming through Communication Manager ISDN trunk group to ISDN trunk group might have a bearer capability that is not supported by the outgoing ISDN facilities or network. 154 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data - A call tandeming through Communication Manager on a non-ISDN trunk group inter-working to an ISDN trunk group might have an incorrect bearer capability assigned on the incoming trunk group. The BC and ITC fields on the incoming trunk group might be set wrong. Cause Value 58 [0x3A/0xBA] Bearer capability not presently available/ No user responding (1TR6: AT&T ISDN Protocol) This Cause Value has end-to-end significance and should always be passed back through the network to the user. Cause Value 58 indicates that the call could not be completed because the user has requested a bearer capability in the SETUP message which is implemented by the equipment generating this Cause Value, but for which there are presently no resources available to be used to complete the call. Troubleshooting Wait and try the call again later. Cause Value 58 (1TR6) indicates that the remote device/endpoint/PBX did not respond with an ALERTING/PROGRESS/CONNECT indication within the prescribed period of time allocated by the expiry of the T303 or T310 timers in the Q.931 specification. Troubleshooting ● Check the diagnostic information (DIAG) for the bearer capability attributes that are not available. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated the Cause Value). - Route pattern: An incorrect ITC and/or BCIE specified, these fields affect how the bearer capability is encoded in the SETUP message. - The ITC administered on the originating endpoint might be incorrect for this call, and/or the speed options in the device itself might be incorrect for calls over these ISDN facilities. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. - A call tandeming through Communication Manager ISDN trunk group to ISDN trunk group might have a bearer capability that is not supported by the outgoing ISDN facilities or network. - A call tandeming through Communication Manager on a non-ISDN trunk group inter-working to an ISDN trunk group might have an incorrect bearer capability assigned on the incoming trunk group. The BC and ITC fields on the incoming trunk group might be set wrong. Issue 1 June 2005 155 Denial Events Cause Value 59 [0x3B/0xBB] User busy (1TR6: AT&T ISDN Protocol) The endpoint called has indicated an inability to accept another call. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Wait and try the call again later. ● Check the Cause Value Information Element (LOC) - If the Location Information of the Cause Value is 0 (User), the endpoint is probably busy. - If the Location information of the Cause Value is 4 (Public Network Serving Remote User), it is most likely that the trunk group to the remote endpoint location is experiencing an “all trunks busy” condition or not enough channels allocated into a virtual group for the particular NSF of the call. ● If Communication Manager is generating this Cause Value and the endpoint is not busy, the following translations and features could be affecting the call: - Trunk and/or station Class of Restriction (COR) might be preventing the call from terminating at the called endpoint. - The endpoint might be call-forwarded and this is the second call within the 30-second time limit on a station call forwarding a call. - Trunk group form: CBC service type: Usage Allocation is y. The usage allocation plan might not have allocated enough incoming channels for the NSF associated with this call. - VDNs and Call Vectoring: The vector associated with the VDN might be incorrectly programmed and the call is inappropriately sent to a busy vector step. The skill/ Automatic Call Distribution (ACD) group that the call is trying to queue to might have a full queue and cannot accept any more calls. Look Ahead Interflow/Best Service Routing (LAI/BSR) might have received an inappropriate ISDN response while checking other sites for available agents and has inadvertently returned busy feedback to the caller. The LAI/BSR attempt might be interacting with the public network features Egress on busy – overflow to POTS, Alternate Destination Routing (ADR), or Alternate Destination Call Redirection (ADCR). Analyze the vector processing of the call and the call flow to determine where the failure is occurring. Cause Value 61 [0x3D/0xBD] Incoming calls barred (1TR6: AT&T ISDN Protocol) The call could not complete because the called user is not allowed to accept the call delivered in the SETUP message. 156 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Trunk group: Direction: Communication Manager might be set to “two-way” on a trunk group the ISDN network has configured as outgoing only, relative to the CO switch, and a user on Communication Manager is attempting to make an outgoing call over this trunk group, which is an incoming call to the CO. - On tandem calls through Communication Manager from ISDN trunks to ISDN trunks, an NSF for a one-way service (for example, Megacom 800) is being tandemed from one D-channel to the other D-channel. The problem is that the outgoing trunk group is CBC but no service or feature was specified on the outgoing route pattern to overwrite the incoming NSF. Add the correct service or feature to the route pattern or make the outgoing trunk group a static trunk group (for example, public-network or tie) as appropriate. Cause Value 62 [0x3E/0xBE] Service not authorized (VN4: French National PRI)/ Call rejected (1TR6: AT&T ISDN Protocol) This Cause Value has end-to-end significance and should always be passed back through the network to the user. Cause Value 62 (VN4) indicates that the call could not be completed because the user has not subscribed to the service, feature, or supplementary service requested in the SETUP message. If the user is supposed to have access to this service, feature, or supplementary service, then complete the required ordering process with the ISDN service provider. Cause Value 62 (1TR6) indicates that the remote endpoint does not wish to accept this call, although it could have accepted the call because the equipment is neither busy nor incompatible. The diagnostic information (DIAG) might be populated with the user-supplied condition for why the call was rejected. See Cause Values and their meanings/interpretations on page 128. Cause Value 63 [0x3F/0xBF] Service or option not available, unspecified This Cause Value indicates that the requested service or option is unavailable when no other cause in the Service or option not available class applies. As an implementation option, this Cause Value shall either be passed to the user or mapped to Cause Value 41 (Temporary Failure) when it is received at a CO as part of SS7 call handling. Communication Manager does not originate Cause Value 63. Issue 1 June 2005 157 Denial Events Service or Option not Implemented Class Cause Values Cause Value 65 [0x41/0xC1] Bearer capability not implemented The call could not be completed because the equipment sending this Cause Value does not support the bearer capability requested in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting The diagnostic information (DIAG) of the Cause Value should contain if implemented the bearer capability attributes that are not implemented. See Cause Values and their meanings/ interpretations on page 128. Cause Value 66 [0x42/0xC2] Channel type not implemented The call could not be completed because the equipment sending this Cause Value does not support the channel type requested in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Check the diagnostic information (DIAG) for the unsupported channel type. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated Cause Value): - Communication Manager is attempting to make a wideband call over an interface to an ISDN network that does not support wideband calls. Check the trunk group and routing translations to be sure the attempted call has not inadvertently been routed to this interface or was mis-classified as a wideband call. ● Communication Manager administration that can affect sending of this Cause Value: - The network is supporting wideband calling and Communication Manager does not have wideband support enabled on the Wideband Switching field on the system-parameters customer-options screen - Communication Manager does not have wideband support enabled on the Wideband Support field on the appropriate trunk group - The trunk group does not have the correct type(s) of wideband channels enabled - Communication Manager does not have the right size wideband endpoint programmed. 158 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 69 [0x45/0xC5] Requested facility not implemented The call could not be completed because the equipment sending this Cause Value does not support the requested service, feature, or supplementary service in the SETUP message. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Communication Manager does not originate this Cause Value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application might generate this Cause Value. Troubleshooting ● Check the diagnostic information (DIAG) for the facility identifier of the not-implemented service. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated the Cause Value). - Route Pattern: service or feature: An incorrect service or feature is specified for the call being made on this CBC trunk group preference. An incorrect ITC and/or BCIE specified, these fields affect how the bearer capability is encoded in the SETUP message. - The ITC administered on the originating endpoint might be incorrect for this call. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. - On tandem calls through Communication Manager from ISDN trunks to ISDN trunks, an inappropriate NSF can be tandemed from one D-channel to the other D-channel. The problem is that the outgoing trunk group is CBC but no service or feature was specified on the outgoing route pattern to overwrite the incoming NSF. Add the correct service or feature to the route pattern or make the outgoing trunk group a static trunk group (for example, public-network or tie) as appropriate. - System Parameters Features: US NI send Calling Name ID field is y. Communication Manager sends the Bellcore calling name ID but the customer has not subscribed to that service. Set the US NI send Calling Name ID field to n. ● Communication Manager is attempting to send User-to-User information in a message through the public network when not subscribed to a UUS service, for example Look Ahead Interflow/Best Service Routing (LAI/BSR) information, Adjunct Switch Application Interface (ASAI) information, etc. Issue 1 June 2005 159 Denial Events Cause Value 70 [0x46/0xC6] Only restricted digital information bearer capability is available The call could not be completed because the equipment sending this Cause Value only supports the restricted version of the requested bearer capability, and in the SETUP message bearer capability was unrestricted. Communication Manager does not originate Cause Value 70. Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Route pattern: An incorrect ITC and/or BCIE specified, these fields affect how the bearer capability is encoded in the SETUP message. - The ITC administered on the originating endpoint might be incorrect for this call, and/or the speed options in the device itself might be incorrect for calls over these ISDN facilities. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. - A call tandeming through Communication Manager ISDN trunk group to ISDN trunk group might have a bearer capability that is not supported by the outgoing ISDN facilities or network. - A call tandeming through Communication Manager on a non-ISDN trunk group inter-working to an ISDN trunk group might have an incorrect bearer capability assigned on the incoming trunk group. The BC and ITC fields on the incoming trunk group might be set wrong. Cause Value 79 [0x4F/0xCF] Service or option not implemented, unspecified The call could not be completed because the equipment sending this Cause Value has not implemented a service, feature, or supplementary service requested by the user, and none of the other Cause Values in the Service or option not implemented class apply. As an implementation option, this Cause Value might be mapped to Cause Value 41 (Temporary Failure) when it is received at a CO as part of SS7 call handling. Communication Manager does not originate Cause Value 79. 160 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Invalid Message Class Cause Values Cause Value 81 [0x51/0xD1] Invalid call reference value The equipment sending this Cause Value received a message with a call reference value that is not currently in use on this user-network (D-channel) interface. This could indicate a call state mismatch for the attempted connection between the two sides of the interface. This Cause Value is most often generated when a message in a call clearing sequence of messages is lost in transmission due to problems experienced on the D-channel. One side of the interface thinks that the call has been torn down but the other side sends messages to complete clearing the call. The response to this new call clearing sequence becomes a RELEASE_COMPLETE message with Cause Value 81. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 82 [0x52/0xD2] Identified channel does not exist The equipment sending this Cause Value received a SETUP request to use a channel that is not activated on this interface for a call. For example, when a user has subscribed to those channels on a primary rate interface numbered 1 to 12, and the user equipment or network attempts to use one of the channels number 13 to 23, this Cause Value is generated. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Troubleshooting ● Check the diagnostic information (DIAG) for the channel number of the non-existent channel. See Cause Values and their meanings/interpretations on page 128. ● Check Communication Manager administration (network generated the Cause Value). - Communication Manager might have B-channels assigned off a T1/E1 into a trunk group that are not available for service from the remote end. Contact the ISDN service provider to find out which B-channels can be used. Issue 1 June 2005 161 Denial Events ● Communication Manager administration that can affect sending this Cause Value: - Communication Manager might have missed assigning some B-channels into a trunk group that the remote believes can be used for service and is attempting to request a call on one. Check which channel is being requested and if possible assign it into the appropriate trunk group. If the channel being requested is the 24th (T1) or 16th (E1) channel, it might be incorrectly programmed as isdn-pri on the DS1 screen instead of isdn-ext. Cause Value 83 [0x53/0xD3] A suspended call exists, but this call identity does not This Cause Value indicates that a call resume has been attempted for a call with an identity that differs from any that are presently in a suspended state. Cause Value 84 [0x54/0xD4] Call identity in use This Cause Value indicates that the call identity sent in the call resume request is already in use by the network. Cause Value 85 [0x55/0xD5] No call suspended This Cause Value indicates that a call resume has been attempted for a call, but the network does not presently have any calls in a suspended state within the domain of interfaces over which calls can be suspended. Cause Value 86 [0x56/0xD6] Call having the requested call identity has been cleared The equipment sending this cause received a resume request for a call identity indicating a suspended call that had been cleared while still in the suspended state, either by a network timeout or by the remote user. 162 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 87 [0x57/0xD7] User not a member of the Closed User Group [CUG] The packet mode call was rejected because the user is not a member of the remote end’s Closed User Group (CUG), which is a feature associated with packet mode calls similar to X.25 connection made over the ISDN D-channel. Communication Manager does not support packet mode sessions on D-channels, therefore this is not applicable to Communication Manager. Cause Value 88 [0x58/0xD8] Incompatible destination The call could not be completed because the call request in the SETUP message has low layer compatibility, high layer compatibility, or other compatibility attributes (for example, data rate, DN, or sub-address information) which the remote endpoint or network cannot accommodate. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Route pattern: An incorrect ITC and/or BCIE specified, these fields affect how the bearer capability is encoded in the SETUP message. - The ITC administered on the originating endpoint might be incorrect for this call, and/or the speed options in the device itself might be incorrect for calls over these ISDN facilities. - Incorrect data speed option is set in the BRI device, causing a call from a BRI endpoint tandeming through Communication Manager to create a SETUP message with the wrong bearer capability. - A call tandeming through Communication Manager ISDN trunk group to ISDN trunk group might have a bearer capability that is not supported by the outgoing ISDN facilities or network. - A call tandeming through Communication Manager on a non-ISDN trunk group inter-working to an ISDN trunk group might have an incorrect bearer capability assigned on the incoming trunk group. The BC and ITC fields on the incoming trunk group might be set wrong. ● Communication Manager administration that can affect sending this Cause Value: - The extension number assigned in Communication Manager that was received in the incoming SETUP message for this data call is assigned to an analog extension. - The extension number assigned in Communication Manager that was received in the incoming SETUP message for this voice call is assigned to a data extension. Issue 1 June 2005 163 Denial Events - A data call attempt tandeming through Communication Manager ISDN trunk group to ISDN trunk group the outgoing route pattern has the Bearer Capability Class (BCC) required for making this call set to “NO” and/or the ITC and BCIE are not compatible with the incoming bearer capability. - A TSC setup attempt that is tandeming through Communication Manager, the outgoing route pattern does not have the TSC bearer capability activated. Cause Value 89 [0x59/0xD9] Network Congestion (1TR6: AT&T ISDN Protocol) The call could not be completed because the switching equipment generating this Cause Value is experiencing a period of high traffic. This Cause Value has end-to-end significance and should always be passed back through the network to the user. Troubleshooting Wait and try the call again later. Cause Value 90 [0x5A/0xDA] Non-existent closed user group (CUG)/ Remote user initiated clearing (1TR6: AT&T ISDN Protocol) The packet mode call was rejected because the equipment that sent the Cause Value did not recognize the requested Closed User Group (CUG), which is a feature associated with packet mode calls similar to X.25 connection made over the ISDN D-channel. Communication Manager does not support packet mode sessions on D-channels, therefore this is not applicable to Communication Manager. Cause Value 91 [0x5B/0xDB] Invalid transit network selection The call could not be completed because the equipment that sent this Cause Value received a request to route a call to a transit network that it does not have a connection to, or the transit network identification that was received is of an incorrect format as defined in Annex C of the ITU Q.931 specification for either the TNS IE or the NSF IE. Communication Manager does not originate Cause Value 91. 164 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Troubleshooting ● Check Communication Manager administration (network generated the Cause Value). - Communication Manager sent the transit network identification in the NSF IE when the network expected it to be in the TNS IE. The protocol version on the DS1 form does not match the near-end ISDN network that is terminating the D-channel. Contact the ISDN network service provider and try to line up the protocols being used. NI-2 only supports the TNS IE, while custom protocol supports use of the NSF IE for this purpose. Cause Value 95 [0x5F/0xDF] Invalid message, unspecified This Cause Value indicates an invalid message event only when no other cause in the invalid message class applies. Communication Manager does not originate this Cause Value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application might generate this Cause Value. Troubleshooting The diagnostic information (DIAG) of the Cause Value should contain, if implemented, the message type identifier of the invalid message. See Cause Values and their meanings/ interpretations on page 128. Protocol Error Class Cause Values Cause Value 96 [0x60/0xE0] Mandatory information element is missing The equipment that sent this Cause Value Call Reference Value (CRV) received a message that did not contain a required Information Element for the message to be parsed and processed. Depending on which message in the call establishment sequence is missing information, a message returned with this Cause Value might or might not indicate a problem establishing a call. When the public network is screening for Calling Party Number (CPN), the fact that CPN is missing causes the network to return this Cause Value, but depending on optioning in the CO the call might still go through. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Issue 1 June 2005 165 Denial Events Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running with different Information Element encoding. ● Check the diagnostic information (DIAG) for the IE identifier of the missing information. See Cause Values and their meanings/interpretations on page 128. Communication Manager generates diagnostic information. See Table 45, Cause Value 96 & 100 Diagnostic Information, on page 166. Table 45: Cause Value 96 & 100 Diagnostic Information Missing IE Identifier Information Element Code-set 0 0C/4C CONNECTED NUMBER 0D CONNECTED SUB-ADDRESS 01 CHANGE STATUS 1C FACILITY 1E PROGRESS INDICATOR 2C KEYPAD 04 BEARER CAPABILITY 6C CALLING PARTY NUMBER 6D CALLING PARTY SUB-ADDRESS 7C LOW LAYER COMPATIBILITY 7D HIGH LAYER COMPATIBILITY 7E USER-TO-USER INFORMATION 08 CAUSE 10 CALL IDENTITY 14 CALL STATE 18 CHANNEL IDENTIFICATION 1 of 2 166 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 45: Cause Value 96 & 100 Diagnostic Information (continued) Missing IE Identifier Information Element 20 NETWORK SPECIFIC FACILITIES 27 NOTIFICATION INDICATOR 28 DISPLAY 34 SIGNAL 70 CALLED PARTY NUMBER 71 CALLED PARTY SUB-ADDRESS 74 REDIRECTING NUMBER 79 RESTART INDICATOR 78 TRANSIT NETWORK SELECTION Code-set 6 7B LOOK AHEAD INTERFLOW 08 TRAVELING CLASS MARK 28 DISPLAY 55 Distributed Communication System (DCS) 56 Distributed Communication System (DCS) AUDIX 57 AUDIX 96 LOCK SHIFT TO CODE-SET6 2 of 2 Cause Value 97 [0x61/0xE1] Message type non-existent or not implemented The equipment that sent this Cause Value received a message containing a message type it does not recognize, either because the message type is not defined or it is defined but not implemented by the equipment. Issue 1 June 2005 167 Denial Events This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running with different Information Element encoding. ● Check the diagnostic information generated by Communication Manager for the message type identifier of the unrecognized message. Table 46: Cause Value 97, 98, 101 Diagnostic Information Message Type Identifier Message 0D SETUP ACKNOWLEDGE 0F CONNECT ACKNOWLEDGE 01 ALERTING 02 CALL PROCEEDING 03 PROGRESS 05 SETUP 07 CONNECT 4D RELEASE 4E RESTART ACKNOWLEDGE 5A RELEASE COMPLETE 6A FACILITY ACKNOWLEDGE 6E NOTIFY 7B INFORMATION 7D STATUS 20 USER INFORMATION 45 DISCONNECT 46 RESTART 62 FACILITY 1 of 2 168 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 46: Cause Value 97, 98, 101 Diagnostic Information (continued) Message Type Identifier Message 72 FACILITY REJECT 75 STATUS ENQUIRY 79 CONGESTION CONTROL Maintenance Message 0F SERVICE 07 SERVICE ACKNOWLEDGE 2 of 2 Cause Value 98 [0x62/0xE2] Message type, not compatible with call state, or non-existent, or not implemented The equipment that sent this Cause Value received a message, and the procedures in the protocol specification indicate that this is not a permissible message to receive while in this call state. A STATUS message was received indicating an incompatible call state. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running with different call state machines, or different message type encoding. ● Check the diagnostic information generated by Communication Manager for the message type identifier of the message that violates protocol. See Table 46: Cause Value 97, 98, 101 Diagnostic Information on page 168. ● Call state problems are reported with STATUS messages. The equipment sending the Cause Value uses the CALL STATE IE of the STATUS message to indicate the call state. To determine the call state of the other end of the interface, run the message sequence of the call through the SDL flow charts of the appropriate side (user or network) and the appropriate protocol (TR41449/41459, TR1268, A211 etc.). If the call state at the other end of the interface does not agree with that reported in the STATUS message and both sides are already running the same protocol, then a problem with the implementation of the state machine exists on either side. Issue 1 June 2005 169 Denial Events Problems have been revealed with the state machine implementations of some of the CO switches for different protocols, and the state machine problems in the CO switches are most likely not going to be corrected. Communication Manager has not shown any problems with its state machine implementations for the different protocols. Change Communication Manager administration to change the message sequence of the call scenario causing the error, and help solve state machine implementation problems. For example: - change the inter-working message on the DS1 form from PROGRESS to ALERTING - change the “wait” steps in vectors to be “i-silent” so that they do not generate extra PROGRESS messages in the calling message sequence. Cause Value 99 [0x63/0xE3] Information element non-existent or not implemented The equipment that sent this Cause Value received a message that includes Information Elements that are not recognized because the Information Element identifier is not defined, or it is defined but has not been implemented by the equipment sending the Cause Value. However, the Information Element is not mandatory in the message, and the equipment that sent the Cause Value does not need to parse the Information Element in order to process the message. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running with different Information Element encoding. ● Check Communication Manager administration (network generated the Cause Value). - Sending connected number information with the domestic custom Information Element identity encoding (0C), but international encoding (4C)is expected. Cause Value 100 [0x64/0xE4] Invalid information element contents The equipment that sent this Cause Value received a message that includes an Information Element that it does recognize and implements, however one or more of the fields contained in the Information Element are coded in such a way that it has not been implemented by the equipment that sent this Cause Value. 170 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running with different Information Element encoding. ● Check Communication Manager diagnostics for the IE identifier of the Information Element that contains the information that violates protocol. The PROGRESS INDICATOR IE information that Communication Manager generates should not affect call completion. There is no way to modify how Communication Manager generates this information. See Table 45, Cause Value 96 & 100 Diagnostic Information, on page 166. Cause Value 101 [0x65/0xE5] Message not compatible with call state/ Protocol threshold exceeded (NI-2: National ISDN 2) Cause Value 101 indicates that the equipment that sent this Cause Value received a message that it does recognize, and procedures in the protocol specification indicate that it is not permissible to receive the message while in this call state. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 101 (NI-2) can also mean that an established call or an establishing call is being cleared because the threshold for multiple signaling protocol errors occurring during an active call has been exceeded. Troubleshooting ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). If the ends of the interface are running different protocols, they might be running different call state machines. ● Check the Communication Manager diagnostic information for the message type identifier that is in violation of the protocol. Table 46: Cause Value 97, 98, 101 Diagnostic Information on page 168 Issue 1 June 2005 171 Denial Events ● Call state problems are reported with STATUS messages. The equipment sending the Cause Value uses the CALL STATE IE of the STATUS message to indicate the call state. To determine the call state of the other end of the interface, run the message sequence of the call through the SDL flow charts of the appropriate side (user or network) and the appropriate protocol (TR41449/41459, TR1268, A211 etc.). If the call state at the other end of the interface does not agree with that reported in the STATUS message and both sides are already running the same protocol, then a problem with the implementation of the state machine exists on either side. Problems have been revealed with the state machine implementations of some of the CO switches for different protocols, and the state machine problems in the CO switches are most likely not going to be corrected. Communication Manager has not shown any problems with its state machine implementations for the different protocols. Change Communication Manager administration to change the message sequence of the call scenario causing the error, and help solve state machine implementation problems. For example: - change the inter-working message on the DS1 form from PROGRESS to ALERTING - change the “wait” steps in vectors to be “i-silent” so that they do not generate extra PROGRESS messages in the calling message sequence. Cause Value 102 [0x66/0xE6] Recovery on timer Expiry The equipment sending this Cause Value sent or received a Layer 3 Q.931 message. Sending or receiving this message has initiated a Layer 3 timer that has expired. This Cause Value is being generated in conjunction with Q.931 protocol error handling procedures. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Communication Manager logs timer expiry errors that it generates to the hardware error log against the signaling group of the D-channel where the error occurred. The signaling group (ISDN-SER) error is Error Type 1 and the Aux Data contains the identifier of the Layer 3 timer that expired. Communication Manager does not generate the diagnostic information for the Cause Value IE. 172 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Table 47: Cause Value 102, Signaling Group Error Type 1, Aux Data information Aux Data Value Timer Name Timer Value Description 1 T302 4s SETUP_ACK messages (overlap receiving mode) 2 T303_1 4s SETUP message 1st timer expiration 3 T303_2 4s SETUP message 2nd timer expiration 4 T305 4/30s DISCONNECT message 5 T308_1 4s RELEASE message 1st expiration 6 T308_2 4s RELEASE message 2nd expiration 7 T310 10s CALL_PROCEEDING message 8 T313 4s CONNECT message 9 T313_2 4s “no longer used” 10 T316 120s RESTART message 11 TL3 30s Layer 3 timer expired (d-channel dropped) 12 T309 90s d-channel reestablishment expiration stable calls are dropped 13 T_WRN h FACILITY message (waiting for ACK or REJ) 14 T321 120s SERVICE message (waiting for ACK) 15 TSM h retransmission of SERVICE on d-channel switchover 16 TM100 h ISDN-BRI maintenance (MIM timer) Troubleshooting ● Check the diagnostic information for the timer number that has expired. See Cause Values and their meanings/interpretations on page 128. ● Check that the protocols at each end of the interface match (for example, both sides are AT&T Custom or both sides are NI-2). - If the ends of the interface are running different protocols, they might be running with different values for their Layer 3 timers. - If the protocols at each end of the interface match, the Communication Manager timer might have expired because: Issue 1 June 2005 173 Denial Events ● ● the far end never saw the message because the message was corrupted in transmission by noise on the D-channel. Check for any type of T1/E1 facility errors. ● the far end is experiencing a high traffic condition and did not have the processing time to parse the sent message before the timer expired. ● even though the message was seen to be generated in an internal Communication Manager trace, the message was never transmitted out onto the D-channel. Perform an external protocol capture on the D-channel to confirm the transmission of the suspect message. To interpret the receipt of Cause Value 102 from the far end, look at a trace/protocol capture of the messaging taking place, and find the last message received from the far end before Cause Value 102 is received. The timer that expired is most likely the Layer 3 timer associated with that last message. If Communication Manager generated a message in between those 2 events that should have stopped the timer, the cause might be: - the far end never saw the message because the message was corrupted in transmission by noise on the D-channel. Check for any type of T1/E1 facility errors. - the far end might be experiencing a high traffic condition and did not have the processing time to parse the sent message before the timer expired. - even though the message was seen to be generated in an internal Communication Manager trace, the message was never actually transmitted out onto the D-channel. Perform an external protocol capture on the D-channel to confirm the transmission of the suspect message. ● If Communication Manager did not respond to the receipt of the last message from the far end, then Communication Manager internal hardware and software becomes suspect, and trouble shooting the problem must proceed from that point. Communication Manager administration that can contribute to seeing timer expiry errors: ● Trunk group form: Incoming call handling table. If the Per call CPN/BN field is incorrectly populated in comparison to how the CO is programmed to send CPN or BN, it causes Communication Manager to send a FACILITY message to the CO requesting CPN/BN information and the CO will never respond. Communication Manager will log many timer expiry errors against the signaling group (Error Type 1, Aux Data 13). ● DS1 form: Protocol version: If Communication Manager is running custom protocol (protocol version “A”) and is connected to a Nortel DMS central office running custom protocol, Communication Manager will log timer expiry errors against signaling group for DISCONNECT problems (Error Type 1, Aux Data 4) during high traffic conditions. ● The DMS CO custom protocol implementation uses the ANSI recommended timer values for their Layer 3 timers while Communication Manager uses the ITU recommended timer values. Thus the T305 timer in the Communication Manager is 4 seconds while the same timer in the DMS is 30 seconds, this difference causes timer expiry problems in high traffic conditions. Change Communication Manager’s protocol version to c to line up the timers. 174 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Event Data Cause Value 103 [0x67/0xE7] Parameter not implemented The equipment sending this Cause Value received a message that includes an Information Element that it does recognize and implements, however one or more of the fields contained in the Information Element are coded in such a way that it has not been implemented by the equipment sending this Cause Value. The diagnostic information of the Cause Value should contain, if implemented, the identifier of the Information Element that contains the information that violates protocol. See Cause Values and their meanings/interpretations on page 128. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 110 [0x6E/0xEE] Message with unrecognized parameter The equipment sending this Cause Value received a message that includes Information Elements that are not recognized because the Information Element identifier is not defined, or it is defined but has not been implemented by the equipment sending the Cause Value. However, the Information Element is not mandatory in the message, and the equipment sending the Cause Value does not need to parse the Information Element in order to process the message. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Cause Value 111 [0x6F/0xEF] Protocol error unspecified Cause Value 111 indicates that he equipment sending this Cause Value experienced a protocol error event for which no other Cause Value in the Protocol Error class applies. This Cause Value has local significance only. The ISDN network between the user and the equipment generating the Cause Value might: ● Send no cause indication through the network ● Send a more generic Cause Value through the network Issue 1 June 2005 175 Denial Events Cause Value 111 (NI-2) is used in packet mode to be able to map the X.25 Cause Value 17 “remote procedure error”. Communication Manager does not originate this Cause Value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application might generate this Cause Value. Cause Value 112 [0x70/0xF0] Local procedure error (1TR6: AT&T ISDN Protocol) This is a packet mode Cause Value. Cause Value 113 [0x71/0xF1] Remote procedure error (1TR6: AT&T ISDN Protocol) This is a packet mode Cause Value. Cause Value 114 [0x72/0xF2] Remote user suspended (1TR6: AT&T ISDN Protocol) This Cause Value indicates to the remote user that the call has been put on hold. Cause Value 115 [0x73/0xF3] Remote user resumed (1TR6: AT&T ISDN Protocol) This Cause Value indicates to the remote user that the call has been taken off hold. Inter-working Class Cause Values Cause Value 127 [0x7F/0xFF] Inter-working, unspecified/ User info discarded locally (1TR6: AT&T ISDN Protocol) This Cause Value indicates that in the equipment sending this Cause Value is the point in the network where the call has inter-worked with a network that does not provide Cause Value information for actions it takes. Thus when an event takes place this Cause Value is sent because the precise cause for the event cannot be ascertained. This Cause Value has end-to-end significance and should always be passed back through the network to the user. 176 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Communication Manager generates this Cause Value for events on tandem calls that have inter-worked from ISDN trunk groups to non-ISDN trunk groups. Troubleshooting ● Check the Cause Value Information Element (LOC). See Location Codes on page 130. Denial Event Tables Call processing Denial Events Event Types 1000 - 2299 show denial events generated during call processing, as listed in Table 48, Call Process denial events (1001 - 1172), on page 177, Table 50, Call Process denial events (1225 - 1899), on page 193, and Table 53, Call Process denial events (2021 - 2299), on page 238. Use Event Types 1000 - 1899 to help isolate the cause of receiving reorder or intercept treatment: ● Event Types 1000 -1299 might explain events where reorder treatments are initiated, or to events that eventually lead to reorder treatments. ● Event Types 1300 - 1899 might explain events where intercept treatments are initiated, or to events that eventually lead to intercept treatments. Table 48: Call Process denial events (1001 - 1172) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1001 Resource not available grp_m process returned GM_FAIL in response to GM_MTM_DIG_DONE message. 1002 Call parked on user A call might already be parked on user. 1003 Can't connect Tone Det Cannot connect or reconnect tone detector during outgoing wait supervision. Automatic Number Identification (ANI) request is expected. 1004 Can't reserve Tone Det Cannot reserve tone detector. 1005 Trunk sequence error Outgoing MFE call received answer before addressing was complete. 1006 TTR_unavail GCOL_ERR usually means no Touch Tone Receiver (TTR) available. Event Data 2 1 of 13 Issue 1 June 2005 177 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1007 CAS_remhold The Centralized Attendant Service (CAS) Remote Hold feature was accessed. No CAS attendant exists. 1008 CAS_remhold Centralized Attendant Service (CAS) Remote Hold was accessed by a non-CAS attendant. 1009 CAS_remhold Centralized Attendant Service (CAS) Remote Hold was accessed by non-CAS attendant. Analog Answer-Hold/Unhold invalid. 1010 TEG denied origination Terminating Extension Group was denied an origination. 1011 Dest_unavail Facilities were exhausted during rerouting. Bearer capability is VOICE, VOICE BAND DATA. Received unexpected TCM not yet used in routing. Reroute attempt using received TCM finds principal is NULL or attendant extended call to ARS. Queueing is not allowed. 1012 Dest_unavail Facilities were exhausted during rerouting. Bearer capability is VOICE, VOICE BAND DATA. No outgoing trunk queuing, or no trunks, or DEXT, or Adjunct origination, or Administered Connection, or QSIG Call Completion Ringout attempt. Queueing is not allowed. 1013 Dest_unavail Facilities were exhausted during rerouting. Bearer capability is VOICE, VOICE BAND DATA. No outgoing trunk queuing, or no trunks, or DEXT, or Adjunct origination, or Administered Connection, or QSIG Call Completion Ringout attempt. Queueing is not allowed. 1014 Dest_unavail Inter-PBX attendant service termination attempt failed. The trunk was busy. 1015 Dest_unavail Attendant seizing trunk for thru-dialing failed. The trunk was busy or not available. 1016 Remote Cvg loop denial Outgoing remote coverage call, with digit conversion to the principal's extension. Prevent looping. 1017 ADX_unavail Termination to AUDIX coverage point failed, unable to terminate at an AUDIX hunt group. 1018 MM_denial Multimedia call. Convert termination to a meetme User ID instead of station User ID failed. Invalid bearer cap received. 1019 MM_denial Multimedia call. Convert termination to a meetme User ID instead of station User ID failed. user_m failed to get & return meetme User ID. 1020 MM_denial Multimedia call. Convert termination to a meetme User ID instead of station User ID failed. user_m returned a meetme uid = 0. 1021 Call Term overflow Call termination overflow to DDD of an Electronic Tandem Network Listed Directory Number. Call should be blocked. Event Data 1 Event Data 2 2 of 13 178 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1022 CDR_resource Call Detail Recording (CDR) resource exhaustion. Caller from tie trunk can receive reorder tone. 1023 CDR_resource Call Detail Recording (CDR) resource exhaustion. Give Trunk/Personal Central Office Line (TK/ PCOL) caller termination to announcement. User ID not found for announcement. 1024 CDR_resource Call Detail Recording (CDR) resource exhaustion. Caller from non-Trunk/Personal Central Office Line (TK/PCOL) (from line) can receive reorder tone. 1025 Incompatable Bandwidth Terminated to an endpoint or trunk group that cannot support the requested bandwidth. 1026 ADX_unavail Call from non-trunk. Unable to terminate at an AUDIX hunt group. 1027 Attd control trk denial Switch Classified Calls might not go to a trunk controlled by an attendant. 1028 Trk_unavail No trunks are available and there is no chance of being queued. 1029 Mod_unavail Modem unavailable from pool. 1030 Mod_unavail Modem unavailable from pool. 1031 LWC failure Leave Word Calling. Async message response from msg_sv: give user LW_REORDER. 1032 MM_fail Multimedia call. Creating a multimedia user. User ID (UID) - failure. user_m returned a mtm_uid of 0. 1033 MM_fail Multimedia call. Cannot create a multimedia user. 1034 MM_fail Multimedia call. GM_MTM_DIGIT digit sending message failed on second address of multi-number call. 1035 MM_fail Multimedia call. Trying to send more than the maximum of two addresses in a multi-number call. 1036 Station sec code len qry The query for the administered minimum station-security-code length failed. 1037 Routing UID=0 The Routing User ID (UID) = 0 for a remote Distributed Communication System (DCS) user that has activated automatic callback toward a station local to this switch. 1038 Acd_login Traditional Automatic Call Distribution (ACD) agent login failed. The maximum number of logins already exist. 1039 Acd_login GM/UM set up of the Automatic Call Distribution (ACD) Logical Agent login info failed, before password matching, if any. Event Data 2 3 of 13 Issue 1 June 2005 179 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1040 Acd_login GM/UM set up of the Automatic Call Distribution (ACD) Logical Agent login info failed after password matching succeeded. 1041 DS0 loop around failed Incoming ds0 test call failed to set up non-inverting digital loop-around capability. 1042 TTR_unavail Facility Access Test. Touch Tone Receiver (TTR) is missing, did not get attached, might be in use by some other call. 1043 Specified TTR unavailable Facility Access Test. The specified Touch Tone Receiver (TTR) needed to collect digits was in use. 1044 reserve for FAT fat_compl Facility Access Test. Reserved for silent reorder on the chance that recoding is required. 1045 FAT tone test failed Facility Access Test. The test to hear tone failed. The Expansion Network Link might be down. 1046 Specified TSLOT busy Facility Access Test. Specified timeslot was busy. 1047 Music port connect fail Facility Access Test. Completing call to music port failed. EPN Link might be down, or music port is not administered. 1048 FAT trunk busy Facility Access Test - completing call to trunk. Trunk is busy. 1049 ISDN trunk busy Facility Access Test - completing call to ISDN trunk. Trunk is busy. 1050 Illegal Message Retrieval Remote access users are not allowed access to messages via voice coverage message retrieval. 1051 Speech Port unavailable No voice synthesis speech port is available for coverage message retrieval. 1052 Called announcement busy Call to announcement, but announcement is busy. 1053 Chime tone connection Connection of a chime tone to a service failed. There might be an invalid service ID or software error. 1054 TTR_unavail Collection of password digits needs a Touch Tone Receiver (TTR). No in-service TTRs are available. 1055 No call to cancel Deactivate automatic callback (ACB) was denied or outgoing trunk queueing (OTQ) was denied. The Caller ID of the ACB/OTQ call to be cancelled could not be found. There might be nothing to deactivate. 1056 Adjct Rte calls can't Que Adjunct Switch Application Interface (ASAI) adjunct originated switch classified calls and adjunct-routed calls are not allowed to queue. 1057 COS - Auto Callback User's Class of Service does not permit activation of automatic callback. Event Data 1 Event Data 2 4 of 13 180 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1058 Auto Callback User ID User activating automatic callback has software partyblock member misrepresented. 1059 Auto Callback double qued User is activating automatic callback, but the call has already been queued or has no principal terminating User ID. 1060 Auto Callback terminator Activating automatic callback is not allowed when the terminating extension is a group attendant, terminating extension group, Vector Directory Number, or if vector processing is active. 1061 Auto Callback terminator Activating automatic callback. ● For a non-Distributed Communication System (DCS) terminator, if there is an accompanying Call Detail Recording (CDR) ineffective call attempt record, the queue is full or zero-length. ● For a DCS terminator, termination did not happen for one of several reasons identified in rc from gm_term re_termination attempt in onhk_que.c 1062 Auto Callback activation Activating automatic callback. Checks on queue availability and/or Distributed Communication System (DCS) termination pass OK, but activation is denied. 1063 Auto Callback ineligible Activating Automatic Callback (ACB). Response to callback type query is queue ineligible, might be ACB is in use or call is on hold, or GQRY_ERR (might be no call ID behind call back button). 1064 Double queueing denied Manual activation of queueing. Call has already been queued (automatic). 1065 Manual queing terminator Manual activation of queueing. There is no principal terminator on which to queue. 1066 Manual queing - full que Manual activation of queueing. The queue is full or queue length is zero. 1067 Manaual queing denied Manual activation of queueing. Checks on queue availability pass OK, but activation is denied. 1068 queued call went away Reactivation of automatic callback or outgoing trunk queueing. The call disappeared from the queue. 1069 PMS link/printer down Property Management System (PMS) cannot log housekeeping status. PMS link is not operational and the printer is down. 1070 (also in Table 49) TTR_unavail ISDN trunk initiation of in-band end-to-end digit collection failed. Might be waiting for a Touch Tone Receiver (TTR). 1071 Wireless - trunk failure General Central Office (GCO) Wireless Subscriber System (WSS) call origination denied iap_cid_qry failure. Route to GCO subscriber trunk failed. Event Data 2 5 of 13 Issue 1 June 2005 181 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1072 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in Audio add-on password supervision. 1073 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in authorization code supervision, waiting for digit analysis of the authorization code. 1074 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in Code Call paging seizure supervision. 1075 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in feature supervision waiting to see which feature is being invoked. 1076 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in idle supervision. 1077 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in normal answer supervision. 1078 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in outgoing trunk outpulsing supervision. 1079 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in outgoing trunk seizure supervision. 1080 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in the supervisor for telecommuting access waiting for certain Feature Access Codes after the telecommuting extension has been accessed. 1081 Change SSC denied Change Station Security Code (SSC) REORDER. Possible causes: ● Too many admin users or save-trans in progress ● Data already locked ● Translations being saved ● SAT user changing station data ● Station recently removed from translation ● System error ● Problem applying confirmation tone ● Terminal Translation Initiation (TTI) feature not enabled ● TTI state not Voice (Data TTI enabled) 1082 Rmv skill - agent busy Doing “Remove Skill” on agent currently busy for that skill (has DAC or is in ACW or on call). Event Data 1 Event Data 2 6 of 13 182 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1083 Add/Rmv skill denied Add/Remove Agent Skills. Possible causes: Event Data 1 Event Data 2 ● could not get station ID ● too many admin users or save-translations in progress ● data already locked, maybe translations are being saved or SAT user is changing agent data 1084 DCS link down Remote user activation of call forward Distributed Communication System (DCS) link not up. 1085 PMS response timeout Property Management System failed to respond to maid status in the 4 seconds allowed. 1086 MFC no answer timeout MultiFrequency Compelled (MFC) call circuit congestion. No answer timeout from MFC call. 1087 MFC no answer timeout MultiFrequency Compelled call circuit congestion. No answer timeout. Might be bad trunk or no Touch Tone Receiver (TTR) available at remote end, for example. 1088 No answer timeout MultiFrequency Compelled call circuit congestion. No answer timeout. Might be bad trunk or no Touch Tone Receiver (TTR) available at remote end, for example. 1089 MFC no answer timeout MultiFrequency Compelled call circuit congestion. No answer timeout. Might be bad trunk or no Touch Tone Receiver (TTR) available at remote end, for example. 1090 T302 intercept timeout T302 interdigit timer timeout. 1091 Max Paste users Pasting The maximum allowable stations are currently using PC Application Software Exchange (PASTE). Wait and try again. 1092 Announcement unavailable Might be announcement is busy, or announcement is not present on board. 1093 Announcement memory exh Announcement is dropped, announcement memory is exhausted. 1094 Permanent Seizure Direct Inward Dialing trunk origination. Digit timeout with no digits dialed. Permanent incoming seizure treatment is to give reorder. 1095 QSIG Call Offer timeout QSIG Call Offer encountered timeout of 1 minute path retention timer. 1096 Wakeup time unavailable Collecting digits for “room wakeup by tones” feature. Cannot do a wakeup for the specified time. 1097 MFC No Answer timeout MFC call circuit congestion. No answer timeout. Might be bad trunk or no Touch Tone Receiver (TTR) available at remote end, for example. 7 of 13 Issue 1 June 2005 183 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1098 TTI merge/unmerge failed Station server could not perform Terminal Translation Initiation (TTI) merge/unmerge. Certain resources are unavailable. The user can try again and the resources might be available. 1099 LWC access code rejected Voice synthesis Leave Word Calling access code rejected by msg_sv. 1100 TTI - station active In preparation for lock resources step for Terminal Translation Initiation (TTI) merge/unmerge, Personal Station Access (PSA) association/ disassociation finds that the station is active on a call not to be interrupted. 1101 Modem unavailable There is a problem with allocating or finding a modem for an incoming data call. 1102 MM - voice call failure Processing a Multimedia compatible vector, there is failure doing conversion to voice call. 1103 Tone Detector conn fail Cannot connect tone detector for trunk terminated call. Silent Reorder. 1104 Tone Detector conn fail Cannot connect tone detector for voice station or DEXT. Silent Reorder. 1105 Ringback limit met The limit is met of 4 ringbacks in a row before far end answers. Silent Reorder. 1106 Ringback limit met The limit is met of 36 ringbacks in a row before far end answers. Silent Reorder. 1107 Reorder tone received Reorder tone received before far end answers. Silent Reorder. 1108 LWC access code rejected The message server rejected the Leave Word Calling Access code that was dialed. 1109 DCS link/msg buffer Remote busy verification encountered a Distributed Communication System (DCS) link down or an exhausted DCS message buffer. 1110 DCS link down Distributed Communication System (DCS) remote trunk group selection. Remote Direct Trunk Group Selection (DTGS) button push by attendant, but DCS link is down. 1111 CFWD activate/cancel Send a callforward activation message to the remote switch. Message buffers exhausted, call not UDP & not Distributed Communication System (DCS), DCS link is down. 1112 TTR_unavail Russian Automatic Number Identification (ANI) 3rd party feature button. Touch Tone Receiver (TTR) not available. 1113 ANI error limit 3rd party feature activation. Automatic Number Identification (ANI) error on 2 tries. 1114 DCS trunk required Remote busy verification. A Distributed Communication System (DCS) trunk is required. Event Data 1 Event Data 2 8 of 13 184 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1115 LWC timeout Leave Word Calling timeout occurred in the dap for a non-call associated attempt. 1116 DCS confirm msg timeout Remote busy verification. A Distributed Communication System (DCS) confirmation message was not back in 4 seconds. 1117 Outgoing trk seizure fail Outgoing trunk seizure failure, busy verify hit glare, digit timeout via ogt_sz_sup(). 1118 Analog station ringer Analog principal station has trouble ringing. 1119 Analog station ringer Analog covering station has trouble ringing and principal was station not rung successfully. 1120 Bsy Vfy termination fail RP_M found busy verification terminator available, but termination to it failed. 1121 Bsy Vfy termination fail RP_M found busy verification trunk terminator available, but USER_M found it maintenance busy or otherwise unavailable. 1122 Bsy Vfy termination fail GRP_M found busy verification terminator available, but USER_M found it out-of-service. 1123 Bsy Vfy termination fail GRP_M found busy verify terminator available, but USER_M denied termination to: ● TRUNK - admin busy - incoming seizure ● STATION - query for virtual set’s station hunting User ID fails - virtual set’s physical station’s current state is not idle or call busy - admin busy - maintenance busy - no available call appearance - currently dialing - available call appearance not idle or busy HUNTGRP - no available member in free list, at least one not made busy 1124 Bsy Vfy termination fail GRP_M found busy verify hunt group member available, but USER_M found hunt group all busy 1125 Bsy Vfy call went away Bridging a busy verification party to a call that no longer exists. 1126 Bsy Vfy merge failed Bridging a busy verification party to a call cannot be merged. Merge checks include: ● not being busy verified by another user ● not a data call ● the call is in either talk or park state - One exception to this is Converse calls which are always in nrm_ans_sup() ● no tone connected or bv or conference tone connected ● not exceed conference limit ● no aux trunk involved in the call Event Data 2 9 of 13 Issue 1 June 2005 185 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1127 Bsy Vfy warn tone conn Busy verification warning tone connection (callr) failed. 1128 Bsy Vfy warn tone conn Busy verify warning tone connection to verified call (callr2) failed. 1129 Bsy Vfy call went away Bridging a busy-verification call with a busy-verification call that no longer exists. 1130 Bsy Vfy merge failed Bridging a busy verification party to a call cannot be merged. Merge checks include: ● not being busy verified by another user ● not a data call ● the call is in either talk or park state - One exception to this is Converse calls which are always in nrm_ans_sup() ● no tone connected or bv or conference tone connected ● not exceed conference limit ● no aux trunk involved in the call 1131 Bsy Vfy merge failed Bridging a busy verification party to a call, the merge operation failed. 1132 Auto Callback failure Event Data 1 Event Data 2 ● Query for calling party’s callback type failed ● Adding an automatic callback call to the que of a trunk group failed or the queue is full ● Calling party activation of automatic callback failed ● No automatic callback button/feature administered ● Automatic callback button already busy. 1133 Whisp Pg termination fail Whisper paging termination to station, idle call appearance failed. 1134 Whisp Pg to OS station Whisper paging to Out of Service (OOS) station. 1135 Whisp Pg term denied Whisper page to station denied. STATION - admin busy ● user has blocked whisper pages or has service observe pending ● (BRI) maintenance busy and the call is already queued ● whisper page not allowed towards analog line ● whisper page termination requires at least 2 idle call appearances ● the current call is in the CA_DIAL state 1136 Whisp Pg hunt grp busy Whisper paging - hunt group all made busy. shouldn’t see this - hnt_qry does not respond to qtype QWHISP_PG. 1137 Whisp Pg user blocked User has whisper page blocked. 1138 Whisp Pg Svc Obsvd call Whisper page - bridging to service-observed call. 10 of 13 186 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1139 Whisp Pg Attd call Whisper page - bridging to call with an attendant on it. 1140 Whisp Pg Man Exclsn call Whisper page - bridging to call with manual exclusion activated. 1141 Whisp Pg merge denied Bridging a busy whisper paging party to a call cannot be merged. Merge checks include: ● not being busy verified by another user ● not a data call ● the call is in either talk or park state - One exception to this is Converse calls which are always in nrm_ans_sup() ● no tone connected or bv or conference tone connected ● not exceed conference limit ● no aux trunk involved in the call 1142 Whisp Pg warn tone conn Whisper page warning tone connection to callr failed. 1143 Whisp Pg warn tone conn Whisper page warning tone connection to callr2 failed. 1144 Whisp Pg merge failed Merge page call with paged call - query for originator’s portid failed. 1145 Whisp Pg merge failed Merge page call with paged call - query for paged party’s portid failed. 1146 Whisp Pg call went away Merge page call with paged call - paged party’s call no longer exists 1147 Whisp Pg blocked Merge page call with paged call - paged party has whisper page blocked. 1148 Whisp Pg Svc Obsvd call Merge page call with paged call - paged party is being service observed. 1149 Whisp Pg merge Attd call Merge page call with paged call - paged party is on a call with an attendant. 1150 Whisp Pg merge Man Exclsn Merge page call with paged call - paged party has manual exclusion activated. 1151 Whisp Pg merge denied Bridging a busy whisper paging party to a call cannot be merged. Merge checks include: ● not being busy verified by another user ● not a data call ● the call is in either talk or park state - One exception to this is Converse calls which are always in nrm_ans_sup() ● no tone connected or bv or conference tone connected ● not exceed conference limit ● no aux trunk involved in the call 1152 Whisp Pg merge failed Merge page call with paged call - merge operation failed. Event Data 2 11 of 13 Issue 1 June 2005 187 Denial Events Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation 1153 ARS man activation queing Manual activation of queueing seen while in ARS supervision - ARS DAC has been dialed. 1154 Outgoing trk seizure fail Seize failed. Indicates either: ● a problem with the selected trunk ● an incoming call was received on a trunk selected for an outgoing call in busy verification on non-Distributed Communication System (DCS) call type and not bridge-on case. 1155 Bsy Vfy digit timeout Digit timeout while in busy verification on non-DCS call type and not bridge-on case. 1156 Connection resrce unavail Connection resource not available. this is an administered connection. 1157 TTR_unavail Activate service observing feature. Initiated from a vector step and only the Feature Access Code of service observing is in the vector step. End-to-end signaling digit collection of extension to be observed could not get a Touch Tone Receiver (TTR). 1158 Svc Obsv Ext table full Validation of service observed extension. No room in software table to store service observing User IDs. 1159 Cancel wakeup failed Collect digits for time used by the wakeup features. Could not cancel wakeup. 1160 Activate wakeup failed Collect digits for time used by the wakeup features. Could not activate wakeup time. Possible causes: ● previous request exists and cancel flag not set ● wakeup request time is too close ● 15 min interval limit exceeded ● system limit on requests exceeded? 1161 Max# connected parties Whisper page - bridging to a call that has maximum number of parties already connected. 1162 Max# connected parties Whisper page - bridging to call that has maximum number of parties already connected. 1163 TTR_TDM_VC Time Division Multiplexed (TDM) Voice Condition (VC) creation for Touch Tone Receiver (TTR) failed while in whisper supervision. 1164 (also in Table 49) ISDN no cause value Outgoing ISDN trunk rejected/ dropped by far end 1165 Attd ctrl of ARS pref (s) Attendant control of trunk group access ARS preference(s). 1166 (also in Table 49) Unassigned number Unassigned number. Event Data 1 Event Data 2 DIAG/LOC/CV 12 of 13 188 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 48: Call Process denial events (1001 - 1172) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1167 Can’t term emergency call No Attendants or redirection extension assigned for termination of emergency call. 1168 Second call failed Russia MultiFrequency (MF) Packet Signaling Second call attempt failed. 1169 Retry option not enabled Russia MultiFrequency (MF) Packet Signaling. Either T1 or T2 timer expired, or a B6 signal was received, and the “Re-try?” option is no. 1170 Erroneous signal received Russia MultiFrequency (MF) Packet Signaling Erroneous signal received. 1171 ATM Blockage:TDMSVC fail TDM_SVC failed due to lack of resources, call was dropped. The caller hears dead air. 1172 Path Rep ASAI to non-ASAI Path Replace merged from Adjunct Switch Application Interface (ASAI) callr to non-ASAI callr. Event Data 2 13 of 13 ISDN, IP, and SIP Denial Events Some Event Type numbers in this section can be re-used for IP and SIP Denial Events. Please check your log information carefully to determine what type of network experienced the event that led to the denial, even if the explanation refers to ISDN. Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1070 (also in Table 48) TTR_unavail ISDN trunk initiation of in-band end-to-end digit collection failed. Might be waiting for a Touch Tone Receiver (TTR). 1164 (also in Table 48) ISDN no cause value Outgoing ISDN trunk rejected/ dropped by far end. 1166 (also in Table 48) Unassigned number Unassigned number. 1173 No route to transit ntwk No route to specific transit network. See Cause Value 02. UID DIAG/LOC/CV 1174 No route to dest No route to destination. See Cause Value 03 on page 136. UID DIAG/LOC/CV DIAG/LOC/CV 1 of 4 Issue 1 June 2005 189 Denial Events Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1175 ISDN channel unacceptable Channel unacceptable. See Cause Value 06 on page 139. UID DIAG/LOC/CV 1176 ISDN MLPP circ not resrvd MLPP preemption, circuit not reserved. See Cause Value 08 on page 139. UID DIAG/LOC/CV 1177 ISDN MLPP circ resv reuse MLPP preemption, circuit reserved for reuse. See Cause Value 09 on page 140. UID DIAG/LOC/CV 1178 Normal call clearing Normal call clearing. See Cause Value 16 on page 141. UID DIAG/LOC/CV 1179 User busy User busy. See Cause Value 17 on page 141. UID DIAG/LOC/CV 1180 No user responding No user responding. See Cause Value 18 on page 142. UID DIAG/LOC/CV 1181 User alerting, no answer User alerting, no answer. See Cause Value 19 on page 143. UID DIAG/LOC/CV 1182 Subscriber absent Subscriber absent. See Cause Value 20 on page 143. UID DIAG/LOC/CV 1183 Call rejected Call rejected. See Cause Value 21 on page 143. UID DIAG/LOC/CV 1184 Number changed Number changed. See Cause Value 22 on page 143. UID DIAG/LOC/CV 1185 Dest out of order Destination out of order. See Cause Value 27 on page 144. UID DIAG/LOC/CV 1186 Invalid number format Invalid number format. See Cause Value 28 on page 144. UID DIAG/LOC/CV 1187 Facility rejected Facility rejected. See Cause Value 29 on page 145. UID DIAG/LOC/CV 1188 Response status enquiry Response status enquiry. See Cause Value 30 on page 146. UID DIAG/LOC/CV 1189 Normal, unspecified Normal, unspecified. See Cause Value 31 on page 146. UID DIAG/LOC/CV 1190 No circ/chan avail No circuit or channel available. See Cause Value 34 on page 147. UID DIAG/LOC/CV 1191 Network failure Network failure. See Cause Value 38 on page 148. UID DIAG/LOC/CV 1192 Temporary failure Temporary failure. See Cause Value 41 on page 149. UID DIAG/LOC/CV 1193 Equipment congestion Switching equipment congestion. See Cause Value 42 on page 149. UID DIAG/LOC/CV 1194 ISDN user info discarded User info discarded. See Cause Value 43 on page 149. UID DIAG/LOC/CV 2 of 4 190 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1195 Circ/channel unavail Requested circuit / channel not available. See Cause Value 44 on page 150. UID DIAG/LOC/CV 1196 ISDN blocked precedence Locked precedence level. See Cause Value 46 on page 151. UID DIAG/LOC/CV 1197 Resources unavail/unspec Resources unavailable, unspecified. See Cause Value 47 on page 151. UID DIAG/LOC/CV 1198 ISDN req fac no subscribe Requested facility no subscribed. See Cause Value 50 on page 152. UID DIAG/LOC/CV 1199 ISDN outgoing call barred Outgoing calls barred. See Cause Value 52 on page 153. UID DIAG/LOC/CV 1200 ISDN incoming call barred Incoming calls barred. See Cause Value 54 on page 153. UID DIAG/LOC/CV 1201 Bearer cap not available Bearer capability not presently available. See Cause Value 58 on page 155. UID DIAG/LOC/CV 1202 Service unauth FranceVN4 Service not authorized / France VN4. See Cause Value 62 on page 157. UID DIAG/LOC/CV 1203 Serv/option unavailable Service/option not available, unspecified. See Cause Value 63 on page 157. UID DIAG/LOC/CV 1204 Bearer cap not implem Bearer capability not implemented. See Cause Value 65 on page 158. UID DIAG/LOC/CV 1205 ISDN chan type not implem Channel type not implemented. See Cause Value 66 on page 158. UID DIAG/LOC/CV 1206 Req facility not implem Requested facility not implemented. See Cause Value 69 on page 159. UID DIAG/LOC/CV 1207 Only restr digital BC av Only restricted digital BC available. See Cause Value 70 on page 160. UID DIAG/LOC/CV 1208 Srv/opt not imp/unsp Service/option not implemented, unspecified. See Cause Value 79 on page 160. UID DIAG/LOC/CV 1209 Invalid call reference Invalid call reference. See Cause Value 81 on page 161. UID DIAG/LOC/CV 1210 Channel doesn't exist Identified channel does not exist. See Cause Value 82 on page 161. UID DIAG/LOC/CV 1211 Incompatible dest Incompatible destination. See Cause Value 88 on page 163. UID DIAG/LOC/CV 1212 ISDN trans ntwk not exist Transit network does not exist. See Cause Value 91 on page 164. UID DIAG/LOC/CV 1213 Invalid message Invalid Message. See Cause Value 95 on page 165. UID DIAG/LOC/CV 1214 Mandatory IE missing Mandatory IE is missing. See Cause Value 96 on page 165. UID DIAG/LOC/CV 3 of 4 Issue 1 June 2005 191 Denial Events Table 49: ISDN, IP, and SIP-generated denial events (1173 - 1224) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1215 ISDN msg typ nonexist/imp Message type nonexistent or not implemented. See Cause Value 97 on page 167. UID DIAG/LOC/CV 1216 Msg not compat state Message not compatible with call state. See Cause Value 98 on page 169. UID DIAG/LOC/CV 1217 ISDN nonexistant IE Nonexistent IE. See Cause Value 99 on page 170. UID DIAG/LOC/CV 1218 Invalid IE contents Invalid IE contents. See Cause Value 100 on page 170. UID DIAG/LOC/CV 1219 ISDN msg not compat state Message not compatible with call state. See Cause Value 101 on page 171. UID DIAG/LOC/CV 1220 Recovery on timer expiry Recovery on timer expiry. See Cause Value 102 on page 172. UID DIAG/LOC/CV 1221 Protocol err unspecified Protocol Error Unspecified. See Cause Value 111 on page 175. UID DIAG/LOC/CV 1222 ISDN intr ana ntwk Fr VN4 Inter-worked to analog network France VN4 UID DIAG/LOC/CV 1223 ISDN goto con mode Fr VN4 Go to conversation mode France VN4 UID DIAG/LOC/CV 1224 Interwork/cause unknown Inter-working or cause unknown. See Cause Value 127 on page 176. UID DIAG/LOC/CV 1570 (also in Table 53) TTR insertion failed Processing incoming digits for ISDN call. Insertion of Touch Tone Receiver (TTR) to collect in-band digits failed. 1573 (also in Table 53) Principal is not ISDN Get called digits, calling number and name, etc., and send ISDN SETUP message to the far end. The principal is not ISDN. 4 of 4 192 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Call processing Denial Events Event Types 1000 - 1899 show denial events generated during call processing, as listed in Call Process denial events (1001 - 1172) on page 177 and Call Process denial events (1225 1899) on page 193. Table 50: Call Process denial events (1225 - 1899) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1225 All SBS extensions in use Separation of Bearer and Signaling (SBS) Signaling call tried to allocate an SBS extension, but all SBS extensions are in use. 1226 Cannot get SBS Sig CID Separation of Bearer and Signaling (SBS) Bearer call tried to retrieve SBS Signaling call Caller ID. 1227 Can't send SBS ID to orig Separation of Bearer and Signaling (SBS) Signaling call tried to send an INFO message with unique ID, but the INFO could not be sent. 1228 Non-bearer trk to SBS ext A non-trunk call terminated to an allocated Separation of Bearer and Signaling (SBS) extension waiting for the Bearer SBS call to come. 1229 Unable to get ARS fac Error occurred when getting the ARS Feature Access Code in order to build the Separation of Bearer and Signaling (SBS) complete callback number. 1230 Unable to get contry code Error occurred when getting the local country code in order to build the Separation of Bearer and Signaling (SBS) complete callback number. 1231 Unable to get intl accode Error occurred when getting the international access code in order to build the Separation of Bearer and Signaling (SBS) complete callback number. 1232 TTR err SBS ID dgt coll Error occurred when trying to allocate Touch Tone Receiver (TTR) to collect the Unique ID in-band at the terminating node. 1233 Invalid SBS ID dgts/tmo Invalid or partial Separation of Bearer and Signaling (SBS) Unique ID collected, or interdigit tmo while collecting Unique ID at SBS terminating node. 1234 TTR err IGAR ID dgt coll Error occurred when trying to allocate Touch Tone Receiver (TTR) to collect the Unique ID in-band at the originating node. 1235 Invalid IGAR ID dgts/tmo Invalid or partial Inter-Gateway Alternate Routing (IGAR) Index collected, or interdigit timeout while collecting destination IGAR index at IGAR originating node. 1236-1299 not assigned Event Data 2 begin intercept type source of denials 1 of 33 Issue 1 June 2005 193 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1300 Digits prevent call route MultiFrequency Compelled call not routed due to invalid digit, not enough digits, etc. 1301 Need MFC or TT dial type Outgoing dial type is not MultiFrequency Compelled or Touch Tone (TT). 1302 Dgts needed or caller typ Minimum digits not dialed before pressing feature button, or calling party is not a station or attendant. 1303 TTR queue type invalid Touch Tone Receiver (TTR) queueing problem. Invalid “ttrq_typ” found. 1304 Dgt absorbtion/insertion Digit block requires preconditioning for digit absorption or insertion. Error in treatment. A Touch Tone Receiver (TTR) is available. 1305 Dgt collection software Software error. Invalid return code ttrq_type == ORIG_TTRQ? y - valid rc: GCOL_AUTO, GCOL_OK ttrq_type == NO_TTRQ? y - valid rc: GCOL_AUTO, GCOL_OK GCOL_ERR, GCOL_ATTD, GCOL_ATTD_NS, GCOL_NS, GCOL_TTRQ, GCOL_TERM 1306 Satlt dropped TGU B4 ansr Italian outgoing tie (TGU) call dropped by satellite before answer. 1307 LoginID UID query failure Query for User ID of logged-in Logical Agent’s LoginID failed. 1308 PNT or TIE restriction Enforce PNT-PNT Restrictions. PTT or TIE not allowed to connect to this PTT trunk. 1309 Data/Voice BCC setup fail Trouble setting up voice to data/data to voice (change Bearer Capability Class) and/or outgoing Bearer Capability Class (BCC) for ISDN voice call. 1310 Incompatible term endpnt Tried to terminate to incompatible endpoint. 1311 Routing software failure Invalid return code from dpm_rerte. Software error. 1312 Route PTRN trunk unavail No available trunks in the routing pattern. 1313 Remote DTGS invalid digit Remote Direct Trunk Group Selection (DTGS) that was processing digits (after tie Trunk Access Code) from the preprocessing digit buffer to the digit buffer found invalid digit (digit = 0 or > 0xa). 1314 Dgt collection setup fail Error during setup for end-to-end signaling digit collection. 1315 Dgt collection setup fail Error during setup for end-to-end signaling digit collection prevented setting an indication in ttrq_typ that the call was queued during termination waiting for a Touch Tone Receiver (TTR) (CODEC_TTR). Event Data 1 Event Data 2 2 of 33 194 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1316 No unrstrictd term point No principal to terminate to, or it is termination restricted, and there is no termination coverage point. 1317 Coverage software failure Software error call_p termination to coverage point received invalid gm_term return code. 1318 Split UID query failure Adjunct Switch Application Interface (ASAI) Direct Agent Call termination fails in querying isg for split User ID. 1319 Call record sftw failure Incoming QSIG call completion ringout call. Failure retrieving suspended Temporary Signaling Connection (TSC) call record from service dispatcher. 1320 Call record sftw failure Incoming QSIG call completion ringout call. Call completion ringout call record does not match Temporary Signaling Connection (TSC) call record retrieved from service dispatcher suspension. 1321 Illegal term to rmt Audix Adjunct Switch Application Interface (ASAI) switch classified call. Illegal attempt to terminate off-switch to a remote AUDIX. 1322 Data to station w/o H.320 ATA call to station type endpoint, but the station does not have the H.320 conversion flag set. 1323 Dgt collection setup fail Authorization code received, terminate to local extension, origination from ISDN trunk or endpoint, error during end-to-end signaling digit collection setup. 1324 Data Ext code calling Code calling by a data extension. 1325 ASAI SCC to UDP nite svc ASAI Switch Classified Call (SCC) to hunt group with UDP night service. This type of call is not allowed to go off-switch. 1326 MM to Attd ctrld trunk Multimedia user is not allowed to call a trunk under attendant control, Attendant Control of Trunk Group Active (ACTGA). 1327 Obtaining Attd UID fails Call to trunk under attendant control (Attendant Control of Trunk Group Active (ACTGA)). Failure getting attendant User ID from dpm. 1328 Term to ACTGA Attd fails Call to trunk under attendant control (Attendant Control of Trunk Group Active (ACTGA)). Failure terminating caller to controlling attendant. 1329 Term to inappropriate pt Block termination to incoming-only type trunk or user with voice bearer termination to a DEXT group. 1330 Iterative term attd-retry Call termination failure rerouting to attendant. Retry of termination to attendant was blocked to prevent an endless retry. 1331 Italian misoperation Italian misoperation treatment. Event Data 2 3 of 33 Issue 1 June 2005 195 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1332 Data mod options qry fail Reserving a pooled modem. Query data module for its options failed. 1333 Term to modem failure Seizing (terminating on) a pooled modem failed. 1334 Term to modem failure Analog endpoint termination to pooled modem (after administrable time delay expires) failed. 1335 LWC blocked by msg_sv Leave Word Calling. Async message response from msg_sv says give user LW_INTRCPT. 1336 Tone detection timeout Tone detector timeout without receiving a valid tone. 1337 Intrcpt tone from far end Intercept tone received before far end answers. 1338 Wait for answer timeout Wait answer supervision was timedout on a call from a station or tie trunk. 1339 Auth code required Digit analysis and routing problem. Authorization code required. 1340 Rmt cfwd invald local ext The attendant activated call forwarding for a remote extension to an invalid local extension. 1341 Non-voice call intercept Non-voice call was routed to attendant or announcement for intercept treatment. Switch to intercept tone treatment. 1342 Dest BCC incompatible The destination bearer capability code is incompatible. 1343 Need higher FRL to route A higher Facility Restriction Level is needed to route the call. 1344 Hop count restricted The outgoing call is hop count restricted. 1345 Multiparty caller paging Accessing paging equipment with more than 1 party on the call is not allowed. 1346 Svc Obsrv from wireless Service observing is not possible from wireless stations because they don’t support “off-hook idle” state. 1347 Svc Obsrv dpm query fail Query of dpm to see if Feature Access Code service observing is optioned failed. 1348 No Fac Svc Observing Feature Access Code service observing is not optioned. 1349 Term dial-up tst brdg app Feature Access Code entered to do terminal dial-up test, not allowed on bridged appearances. 1350 Term dial-up tst term typ Terminal dial-up test is not allowed on attendant, BRI, wt or analog type terminal, or the terminal does not have a call appearance active on the voice channel. 1351 More digits expected Appending number to end of digit buffer. All digits have been processed for an Adjunct Switch Application Interface (ASAI) originated call, but more digits are expected to be collected. Event Data 1 Event Data 2 4 of 33 196 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1352 Port ntwk numbr too large Facility access test specified a port network number greater than the maximum allowed (MAX_PPNS). 1353 Cabinet number too large Malicious call trace specified a cabinet number greater than the maximum allowed (MAX_PPNS). 1354 SSC dialed ext's uid fail Station Security Code (SSC) digit processing. The dialed extension’s User ID has lost its association with the extension number. 1355 Auth code reqired. (ASAI) Call requires an authorization code. Call is an Adjunct Switch Application Interface (ASAI) phantom call. Not allowed. 1356 ASAI SCC VDN destination The first leg of an Adjunct Switch Application Interface (ASAI) Switch Classified Call (SCC) has Vector Directory Number as destination. 1357 LAGT COR/COR restriction There is a COR-to-COR (Class of Restriction) between the originating logical agent and terminating facility. 1358 ASAI SCC term loginID Adjunct Switch Application Interface (ASAI) Switch Classified Call (SCC) first leg attempting to terminate to logical agent loginID. Not allowed. 1359 LoginID extensn qry fail gm_query failure determining if the loginID extension used for the Direct Agent call is associated with a logged-in agent. 1360 ASAI SCC term loginID Adjunct Switch Application Interface (ASAI) Switch Classified Call (SCC) first leg attempting to terminate to logical agent loginID. Not allowed. 1361 Page data call preindictd Paging is denied if data call preindication was activated. 1362 FAC follows priority FAC Priority feature activation code shouldn’t be followed by other feature activation codes. (auth) 1363 FAC follows priority FAC Priority feature activation code shouldn’t be followed by other feature activation codes. (route) 1364 FAC follows priority FAC Priority feature activation code shouldn’t be followed by other feature activation codes. (other) 1365 More digits needed to rte Adjunct Switch Application Interface (ASAI) call. DPM says it needs more digits to route on. There are no digits left to use in the preprocessing buffer, and no more digits are expected. 1366 BCC incompatibility Being called from auth_code(). DPM says digit analysis is done and we have Bearer Capability Class (BCC) incompatibility. 1367 BCC incompatibility Not being called from auth_code(). DPM says digit analysis is done and we have Bearer Capability Class (BCC) incompatibility. Event Data 2 5 of 33 Issue 1 June 2005 197 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1368 MFC out dialing timeout outgoing MultiFrequency Compelled call under outpulse supervision. Interdigit or end-of-dialing timeout without any expectation of user completing dialing. 1369 Dgt tmout PCOL merge fail Unexpected digit timeout. Drop of principal finds that it is a Personal Central Office Line (PCOL) group User ID. Merge of PCOL member(s) into the call (pcol_merge()) for disposition via stndseq() fails. 1370 Digit timeout - drop fail Unexpected digit timeout. Drop of non-Personal Central Office Line (PCOL)-type principal failure. 1371 Abbrv Dial DAC limit Abbreviated Dialing was already dial accessed. There is a limit of 3 times that the DAC can be dialed to get digits to route on. This would seem to have a purpose of preventing looping via entries in the abbreviated dial lists. 1372 Abbrv Dial list/entry inv Abbreviated Dialing. Invalid list and/or list entry. 1373 Abbrv Dial software fail Abbreviated Dialing. Software error while getting the digits stored in user’s abbreviated dial list. 1374 Agent skills enabled qry Error while querying system parameters to see if Expert Agent Selection (EAS) agent skills is enabled. 1375 Dbl agent login to statn Agent is logging into a physical station that already has an agent logged in. 1376 Agent login illegl source Trunk user or Remote Access user trying to do Expert Agent Selection (EAS) agent login operation. Not allowed. 1377 Last ACD call skill qry Query of UM for last Automatic Call Distribution (ACD) call’s skill fails. Query of attendant, hunt, DEXT, paging or Personal Central Office Line (PCOL) group or Non Call Associated-Temporary Signaling Connection (NCA-TSC) user 1378 No hunt grp for split idx Split group index from dialed digits is a non-existent hunt group number. 1379 Agent logout fail (auto?) Agent logout failure. Might be spl_chk.c. logging out while auto-available. 1380 Agent login failure Agent login failure getting number of digits in logical agents password. Might be login-id User ID was not found in dpm extension table Ext_e, or an invalid logical agent login-id extension. 1381 Agent login failure Agent logging into MCH split already logged in logging into adjunct controlled split? 1382 agent login invalid/error Login invalid or error condition. Event Data 1 Event Data 2 6 of 33 198 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1383 Agent login failure/error Logical Agent (LAGT) failure getting agent login-id. Possible causes: ● error initializing agent-stat table ● login for a skill failed ● TRAD logging into split already logged into ● already logged into maximum number of splits. 1384 Agent logins maximum'd Maximum number of simultaneous logins exceeded or ACPT_LOGIN failed. 1385 Agent passwd digits fail Failure getting logical agent password digits from DPM. 1386 Agent passwd mismatch Agent entered password does not match administered password. 1387 Agent login invalid/error Login invalid or error condition. 1388 Login acceptance fails Logical Agent login processing of ACPT_LOGIN message to the la_spl_chk routine fails. 1389 Agent login max/error Maximum number of simultaneous logins exceeded, or this agent failed the login digits check (for example, this agent is using someone else’s login-id). 1390 Work mode change failed Change of Agent Work Mode to after-call-work failed. 1391 Work mode change failed Change of Logical Agent Work Mode to aux-work failed. 1392 Work mode change failed Change of Agent Work Mode to man_in failed. 1393 Work mode change failed Change of Agent Work Mode to auto-in failed. 1394 Agent feat act FAC error Unrecognized Feature Access Code being processed for Automatic Call Distribution (ACD) agent feature activation. 1395 Agent sup assist rqst er Agent requesting supervisor assist. Possible causes: ● split group invalid ● agent not logged in ● split group has no supervisor ● administered 1396 Split invalid/agent login Adjunct Switch Application Interface (ASAI) requesting supervisor assist. Possible causes: ● split group invalid ● agent not logged in 1397 Direct agent call setup Supervisor assisted call to Expert Agent Selection (EAS) login ID. Error encountered in setting up Direct Agent Call. 1398 Direct agent calling COR Supervisor assisted call to Expert Agent Selection (EAS) login ID. Direct agent calling Class of Restriction (COR) check failure. Event Data 2 7 of 33 Issue 1 June 2005 199 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1399 EAS not enabled Activating Add/Remove Skill feature but Expert Agent Selection (EAS) is not enabled. 1400 EAS not enabled Activating Add/Remove Skill feature but Expert Agent Selection (EAS) is not enabled. 1401 COR_AR_SKL query failure Activating Add/Remove Skill feature COR_AR_SKL dpm_query failed. User ID structure not found. 1402 Skills COR restricted Activating Add/Remove Skill feature. User has no Class of Restriction (COR) permission to Add/ Remove Agent Skills. 1403 Console prmsn, EAS agent Activating Add/Remove Skill feature. User has no console permission and is not an Expert Agent Selection (EAS) Agent. Activator is wrong type. 1404 LoginID prompt setup err Activating Add/Remove Skill feature. Error in setting up the prompt for agent’s loginID. 1405 Skills prompt setup err Setting up prompting for skill number in the Add/ Remove Skills feature. Error in setting up prompt for agent’s skills. 1406 LoginID tenant nbr fail Add agent. Skills translations failed to get the Tenant Number for the agent’s loginID. 1407 Skills tenant nbr fail Add agent Skills translations. Failed to get the Tenant Number for the agent’s skill. 1408 Tenant number mismatch Add agent Skills translations. Tenant Number of the Expert Agent Selection (EAS) agent’s loginID does not match the Tenant Number of the skill being added. 1409 Skill level out of range Add agent Skills translations. Skill level out of range. 1410 DAC skill nbr qry failed Remove agent Skills translations. dpm_query for Logical Agent’s (LAGT) DAC skill number failed. 1411 DAC skill not removable Remove agent Skills translations. Logical agent’s DAC skill is not removable. 1412 Skills ftr msg failure Add/Remove agent Skills translations. Add/ Remove Skills feature message sending to station server failed. (SS_AR_SKL) 1413 DAC agent dest/split Adjunct Switch Application Interface (ASAI) third party direct agent call. Process CP_DIR_AGENT message from ISG. No DAC agent destination or split specified in message. 1414 DAC agent dgts to uid Adjunct Switch Application Interface (ASAI) third party direct agent call. Process CP_DIR_AGENT message from ISG. DAC agent digits conversion to User ID. failure. Event Data 1 Event Data 2 8 of 33 200 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1415 DAC msg err/agent login Adjunct Switch Application Interface (ASAI) third party direct agent call. process CP_DIR_AGENT message from ISG. Possible causes: ● adjunct agent not logged in ● adjunct gave the switch a wrong agent extension ● adjunct gave the switch a wrong split extension 1416 Auth code dgt coll fail Collecting authorization code digits as end-to-end signaling failed. 1417 TTR queueing invalid Collecting authorization code digits. “TTR queueing occurred in remote access” is indicated in Touch Tone Receiver (TTR) of callr - not valid in this routine. 1418 Bsy vfy trk member Error on query for busy status. Possible causes: trunk member specified greater than maximum trunks in group, or corrupted trunk index after a tape read. 1419 COS restrctn Rus Intrsn User’s Class of Service does not allow access to Russian Power Trunk Intrusion feature. 1420 Bsy vfy call merge fail Merging the busy-verifying call with the busy-verified call. Failure to find an available callr2 party slot. 1421 Bsy vfy termination fail Terminating the busy-verifying call to a trunk. Failure to find an available caller party slot. 1422 Bsy vfy termination fail Terminating the busy-verifying call to a trunk. Error getting the trunk’s index into the tmem_tbl 1423 Software invalid stim Remote user activation/deactivation of a type of attendant call forwarding - stimulus other than CP_ACFON, CP_ACFBDAON or CP_ACFOFF received. 1424 Cfwd dest dgts storage Activation of call forwarding. Call forward destination address digits did not all get stored. 1425 Cfwd actvt error/denial Activation of call forwarding. Error or denial of activation. 1426 Off prem extension size Request remote switch to activate CF on one of its local extensions. Answer Distributed Communication System (DCS) off-premise station extension size is defined by destination digits dialed. 1427 FWDed party extension nbr Activating call forwarding. Feature button IDs forwarded party extension number for which we cannot find a user ID. 1428 Phys ext not cfwd avail Logged-in Expert Agent Selection (EAS) agent’s physical extension is unavailable for any “simple” (on switch?) call- forwarding. Event Data 2 9 of 33 Issue 1 June 2005 201 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1429 Rmte cfwd not allowed Disallow remote call-forwarding of an Expert Agent Selection (EAS) loginID extension in all cases (for example, whether the loginID is logged into a terminal or not). 1430 COS deny cfwd activate User’s Class of Service does not allow this call forwarding activation. 1431 Cfwd deact not allowed Expert Agent Selection (EAS) agents are not permitted to deactivate call forwarding. 1432 Cfwd deact err/denial Deactivation of call forwarding. Error or denial of deactivation. 1433 Held xfr call missing Converse Data Return requires that there be a call held due to transfer while processing the Converse Data return code (CONV_DAT_RET). 1434 Held call retrieval fail Converse Data Return processing failed to retrieve the suspended call record from the SD for the held call. The held call must be active on a Converse vector step. 1435 Invalid vec step typ/pty Converse Data Return processing encountered an invalid vector step type (not V_CONVERSE) or the party is invalid. 1436 No COS for ctl rstrctn User Class of Service does not allow activation/ deactivation of controlled restrictions. 1437 Sys parm - dir call pkup Directed-call-pickup system parameter is not enabled. 1438 Invalid usr dir call pkup Directed call pickup attempt from invalid user (for example, not a station or attendant). 1439 Dir call pkup COR rsrtrct Directed call pickup attempt from user without Class of Restriction (COR) permission. 1440 Dir call pkup non-station Directed call pickup attempt on a call to an endpoint other than a station. 1441 Dir call pkup COR rsrtrct Directed call pickup attempt to a station that has no Class of Restriction (COR) permission to accept directed call pickup. 1442 Ring check query failure Directed call pickup attempt. Failure of UM query to see if called station is still ringing before completing the pickup to it. 1443 COS deny dat pvcy ftr act User’s Class of Service does not allow activation of the data privacy feature. 1444 DS0 test call invalid DS0 test call is valid only for incoming data trunk calls. 1445 Rmt emrg accs to attd dny Emergency access call to attendant is not permitted from a remote user. 1446 Port ID/UID mapping fail Facilities Access Test call. Trunk or Touch Tone Receiver (TTR) port_id->User ID mapping failed. Event Data 1 Event Data 2 10 of 33 202 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1447 TTR port type query fail Facilities Access Test call - Touch Tone Receiver (TTR) test. CM query for TTR port type fails. 1448 Tested not trunk or TTR Facilities Access Test call - user type being tested is neither a trunk or Touch Tone Receiver (TTR), but logic that got us here thought it was. 1449 Vis Imprd Svc incompatibl Facilities Access Test call - this feature is not compatible with Visually Impaired Service. 1450 FAT call error Facilities Access Test call. Possible causes: ● CM error connecting to tone or maintenance timeslot ● necessary number of digits not dialed for tone or timeslot call ● on trunk or Touch Tone Receiver (TTR), call conversion of external ID to internal ID failed, or portid to User ID mapping failed. 1451 Connection to music error Facilities Access Test call to a music port. CM error connecting to music. 1452 FAT non-ISDN COR rstrct Facilities Access Test (FAT) call to a trunk. User is Class of Restriction (COR) restricted from making a FAT test of the non-ISDN trunk. 1453 FAT test RLT/DID illegal Facilities Access Test (FAT) call to a trunk. FAT is allowed for this trunk type, Release Link Trunk (RLT) or Direct Inward Dialing (DID). 1454 Trk svc state change fail Facilities Access Test call to a trunk. Failure moving trunk from out-of-service state to in-service. Might be a bad User ID. 1455 FarEnd TstLn nbr qry fail Facilities Access Test call to a PRI trunk. GM query for far end ISDN test line number failed (QTC_NUM). 1456 FarEnd TstLn nbr invalid Facilities Access Test call to a PRI trunk. Invalid digit in far end test line number. 1457 FarEnd TstLn nbr invalid Facilities Access Test call to a PRI trunk. Invalid digit in far end test line number. 1458 Wrg Bch svc/usg/mnt state Facilities Access Test (FAT) call to a PRI trunk. Wrong B-channel service, usage or maintenance state to allow FAT test. 1459 Bad user Id Facilities Access Test call to a trunk. Might be a bad User ID. 1460 Trk grp qry/get TAC Facilities Access Test call to a trunk. um_query failure getting trunk’s group User ID (QTRKGRPUID)? dpm_dgtget() failure getting trunk group’s “real” dial access code. 1461 User Cverage path missing User activating Send All Calls does not have coverage path allowing Send All Calls. If user is an Expert Agent Selection (EAS) agent neither the agent or station has a coverage path. Event Data 2 11 of 33 Issue 1 June 2005 203 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1462 Split group digits wrong User activating/deactivating Position Busy. Wrong number of digits used to specify split group. 1463 Agent denied in split group Agent deactivating Position Busy, not allowed in split group. 1464 Agent not in aux work Agent not in AUX_WORK activating Position Busy. 1465 SAC unavail to attd Send All Calls (SAC) or Position Busy feature activation/deactivation denied (for example, attendant is not allowed to activate/deactivate SAC). 1466 No call to xfr to AUDIX Route transferred or call conferenced to AUDIX. There is no held call that would be transferred/ conferenced in with AUDIX. 1467 No call to xfr to AUDIX Route transferred or call conferenced to AUDIX, but the calling party was disconnected. 1468 Inelgbl invoker xfr AUDIX Route transferred or conferenced call to AUDIX. Only the principal or covering user (or bridges of them) are allowed to invoke this feature. 1469 Invld remote ADX mach-nbr Route remote transfer to AUDIX. Failure getting the remote principal’s AUDIX Machine number. 1470 No ADX mach-nbr/ node-name Route remote transfer to AUDIX. The remote principals AUDIX Machine number does not translate into an adjunct index. (QAX_ADJ_IDX) 1471 Invalid AUDIX mach-nbr Route remote transfer to AUDIX. The remote principal’s AUDIX Machine number received is “0”. dpm query for user’s serving AUDIX index fails. 1472 Invalid AUDIX mach-nbr Route remote transfer to AUDIX. The remote principal’s AUDIX Machine number received is “0”. dpm query for user’s serving AUDIX index received “0”. Query of grp_m for the first AUDIX whose DCS link is up fails. 1473 No local AUDIX mach-nbr route local transfer to AUDIX. the local principals AUDIX Machine number received is “0”. dpm query for user’s serving AUDIX index fails. 1474 No primary AUDIX hnt grp Route transfer to AUDIX. Query for an AUDIX. Adjunct’s Primary Transfer into AX Hunt Group failed. 1475 No ADX hnt grp-cvg path Route local non-vector transfer to AUDIX. AUDIX hunt group is not in the principal’s coverage path. 1476 Dat pvcy/rstrct ICOM call User with data privacy or data restriction is trying to originate an ICOM call. This is not allowed. 1477 Invalid ICOM grp/dial cod ICOM call handling. Invalid ICOM group or ICOM dial code of terminating station. (icm_route()) Event Data 1 Event Data 2 12 of 33 204 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1478 Block iteratve Lst Nbr Dl Last Number Dialed was accessed through an Abbreviated Dialing list. Do not allow it again. 1479 LND digits - DPM fail User’s Last Number Dialed (LND) digits were not returned successfully by dial plan manager. (DPM_LND) 1480 LND digits - DPM fail User’s Last Number Dialed (LND) digits were not returned successfully by dial plan manager. (software error) 1481 MASI setup not incmg ISDN Multimedia Application Server Interface (MASI) path setup call - valid only for incoming ISDN calls. 1482 MCT on DCS trk disallowed User activating Malicious Call Trace for a DCS trunk not allowed. 1483 MCT target type invalid Malicious Call Trace target cannot be a group User ID. Target PORT entered, must be a regular TRUNK port or PRI. 1484 MCT target not in a call Malicious Call Trace target must actually be involved in a call. 1485 MCT call serv_d rtrv fail Malicious Call Trace cannot retrieve callr from serv-d for the call being traced. 1486 MCT trace resorce unavail Malicious Call Trace activation by button could not get trace resources from GRP_M. 1487 MCT start invld ctlr alrt Malicious Call Trace start invalid controller alerting return code from GRP_M (mct_start()). 1488 MCT deact dny by GRP_M/er Malicious Call Trace deactivation (not via busyout) denied by GRP_M or error. (mct_end()) 1489 MCT activator grp uid/uid Malicious Call Trace activation failure getting individual User ID from activator group User ID. 1490 MCT activator COR rstrctd Malicious Call Trace (MCT) activation. Activator’s Class of Restriction (COR) does not allow MCT feature access. 1491 Trk ext/int ID cnvsn fail Malicious Call Trace request targeted to a trunk port ID. Failure converting the external ID (cabinet, carrier, slot, circuit) into an internal ID (angel, circuit). (dig23dportid() - ATM, dig2portid()). 1492 MCT act on trk pt ID fail Malicious Call Trace request targeted to a trunk port ID. failure activating MCT for given trunk pt ID. 1493 AD prg from non station Abbreviated dialing programming is messaging the station server to enter a different mode and prepare for digit collection. Only simple users allowed. Wrong user type. 1494 Extension/passwd required Coverage message retrieval. Remote access not allowed unless the user supplies the extension and password. Event Data 2 13 of 33 Issue 1 June 2005 205 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1495 Local only/annc dest/uid Announcement record/playback session. Only local calls to the announcement are allowed. Call destination must be an announcement group. Must have a User ID slot for the announcement board. 1496 Annc ID needed/conn fail Begin integrated announcement session. Integrated announcement not identified (ann_sess()). cm_pt_conn failure or invalid Caller ID root (au_sbegin()). 1497 Restricted by COS User’s Class of Service does not permit one of: ● Leave Word Calling-cancel ● AP Demand Print ● voice synthesis principal message retrieval ● voice synthesis coverage message retrieval ● integrated announcement session 1498 MM call software failure MultiMedia Call Handling multimedia call activation from voice station. Notification of USER_M failed. 1499 MM failure getting BCC MultiMedia Call Handling multimedia call activation from voice station button. Failure getting bearer capability from USER_M. 1500 Ext nbr or page typ invld Failure getting Code Call paging ID corresponding to dialed extension. Invalid extension number or page type. 1501 Page call park failure Drop paging equipment, start park timer, and park call permanently. There is no record in callr of a call having been parked during a page. 1502 Drop software failure Paging zone seizure denied. gm_drop() problem returned other than GDRP_OK, GDRP_ANS, or GDRP_OUT. 1503 Answer back merge failure Answer parked call, give confirmation tone to parked party, merge 2 calls. Have no call record of party originating answer back. 1504 Answer back merge failure Answer parked call, give confirmation tone to parked party, merge 2 calls. No call parked on this extension. 1505 Answer back merge failure Answer parked call, give confirmation tone to parked party, merge 2 calls. Unknown return from GRP_M retrieval of Caller ID of the parked call. 1506 Answer back merge failure Answer parked call, give confirmation tone to parked party, merge 2 calls. Unknown return from GRP_M unpark of call if the last party drops. 1507 Answer back merge failure Answer parked call, give confirmation tone to parked party, merge 2 calls. Accessing the callr of the parked call failed retrieval from serv-d. Event Data 1 Event Data 2 14 of 33 206 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1508 Unparking vec ctrld call Answer parked call, give confirmation tone to parked party, merge 2 calls. Deny the unpark (answer back) attempt if the parked call is under vector control. 1509 Answr back station dialed Answer parked call, give confirmation tone to parked party, merge 2 calls. User ID of station dialed for answer back differs from park_uid in call_r. 1510 COR/COR user restricted Answer parked call, give confirmation tone to parked party, merge 2 calls. COR-to-COR (Class of Restriction) between user where call is parked and users in answer back callr. 1511 Parked call already dropd Answer parked call, give confirmation tone to parked party, merge 2 calls. The parked call was already dropped by the originator but the chimes haven’t finished yet. 1512 Too many parties to merge Answer parked call, give confirmation tone to parked party, merge 2 calls. The merge is not possible because cannot find an empty slot in callr2. 1513 Park call on station only Trying to park a call on a non-station type user. must park on a user with a SMPL group type. 1514 No call to park There is no conference pending. The caller to be parked must have dropped or been dropped. 1515 Park ftr serv_d failure Failure encountered releasing the callr to serv_d. 1516 Park ftr serv_d failure Failure encountered retrieving the callr from serv_d. 1517 Park ftr serv_d failure Failure encountered retrieving the callr from serv_d. 1518 Too many park conferees Too many conferees in the call to allow parking. 1519 Vector active cant park Vectoring is active on the held call. Cannot allow the held call to be parked. 1520 Park ftr serv_d failure Failure encountered releasing the callr to serv_d. 1521 Park ftr serv_d failure Failure encountered retrieving the callr from serv_d. 1522 TAAS from guest room Pickup for Call Pickup or Trunk Answer Any Station (TAAS). Attendant backup alerting is active, maid status is dialed from guest room on station doing pickup. Might be maid is invoking TAAS from guest room. 1523 Not a pickup grp mbr Pickup for Call Pickup or Trunk Answer Any Station (TAAS). Pickup initiator is not a member of a pickup group. 1524 Picked up call ID error Pickup for Call Pickup or Trunk Answer Any Station (TAAS). Error encountered getting call ID of call to be picked up. Event Data 2 fail code (for example, DPXFR_DENY _9) 15 of 33 Issue 1 June 2005 207 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1525 Call pickup from adjnct Pickup for Call Pickup or Trunk Answer Any Station (TAAS). Pickup of call originated by an adjunct is not allowed. 1526 Pickup of call wait call Pickup for Call Pickup. Pickup of a call waiting call is not allowed. 1527 Pickup of converse call Pickup for Call Pickup or Trunk Answer Any Station (TAAS). Trying to pickup a converse call, this is not allowed. Passing data efficiently to a party that has already cut through on the call cannot be handled. 1528 Pickup of self's call Stations A and B are in same pickup group. Station A calls Station B, holds, and dials Feature Access Code for pickup. Disallow pickup of self-initiated call. 1529 Pickup COR/COR usr rstrct Pickup for Call Pickup or Trunk Answer Any Station (TAAS). COR-to-COR (Class of Restriction) restriction between the initiator of pickup and user(s) of the call being picked up. 1530 Priority call COS denied Caller’s Class of Service does not allow initiation of priority calling treatment of call. 1531 Priority call COS denied Caller pushes the priority calling button after the call has been dialed, but before it is answered. Caller’s Class of Service does not allow initiation of priority calling treatment of call. 1532 Passwd storage exhausted Dual Tone MultiFrequency (DTMF) password collection for audio add-on party in VSP-MCU passworded conference. No room in opls_dig to store conference password - should never happen. 1533 Invalid TTR queueing type Dual Tone MultiFrequency (DTMF) password collection for audio add-on party in VSP-MCU passworded conference. Touch Tone Receiver (TTR) queing type in callr has invalid indication whether or where TTR queing occurred. 1534 Software invalid stim Performing the callback of a party after the call has been queued. Invalid Call Processing (CP) message being processed and passed from a call supervisor. 1535 ACB held call dropped Analog station flashooks and dials Automatic Callback (ACB) activation Feature Access Code. The call from which the user flashed is to be removed from hold and used to activate ACB. The call didn’t get held or it disappeared. 1536 GRP_M que service error GQSRV_ERR error returned from gm_qsrvc(). 1537 Callback type sftw error Invalid callback type returned by gm_query(). 1538 Auto callback COS denied User’s Class of Service does not allow activation of Automatic Callback feature. 1539 Callback type qry failed gm_query() for callback type failed. Event Data 1 Event Data 2 fail code (for example, DPXFR_DENY _9) 16 of 33 208 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1540 Callback type qry failed Invalid callback type returned by gm_query(). 1541 Invalid call ID/conn fail Switch has answered remote access call. Set up end-to-end signaling digit collection. Invalid Caller ID or Touch Tone Receiver (TTR) connection failure. (tu_ecoll_dg(), bch_ecoll_dg() -). 1542 TTR queueing error Switch answered a remote access call. Set up end-to-end signaling digit collection. Touch Tone Receiver (TTR) queueing erroneously occurred in auth_feat(). 1543 Telcmt accss ext qry fail Switch answered a remote access call and set up end-to-end signaling digit collection. Failure querying DPM for User ID of telecommuting access extension. 1544 Barrier/auth cod qry fail Switch answered a remote access call and set up end-to-end signaling digit collection. Invalid response from DPM on query for whether barrier code and authorization code are needed. (dpm_remqry()) 1545 Acct code length qry fail Query of DPM for SMDR account code length failed. 1546 Held call serv_d failure Handle T120 requests for a video conference. Accessing the callr of the held call failed retrieval from serv-d. 1547 Video conf deact flag er T120 request for deactivation of video conference, but the call has no indication that a video conference exists. (mm_dataconf_on) 1548 Dat drop not frm dat orig T120 request for deactivation of video conference. It is only valid to drop data from the originator of data. The user who pressed the button is not the originator. 1549 T120 drop CM failure CM failure on T120 drop request from valid user with T120 on. 1550 T120 activate CM failure CM failure on Feature Access Code dialed request for T120 activation. 1551 Invalid test tone specfd Terminating trunk transmission test call. Invalid test tone specified for connection to the call. 1552 Whisp pg elgblity qry err Query of GRP_M for whisper page eligibility encountered an error or the response was invalid. 1553 Whisp pg too many parties Activate whisper page answer ftr. callr party block has no slot available for the page originator. 1554 Whisp pg ansr merge fail Activate whisper page answer ftr. switch of the Caller ID of the paging party from the original call failed (um_wpswap()) 1555 Whisp pg too many parties Merging the paging call with the paged call. callr2 party block has no slot available for the merged call. Event Data 2 17 of 33 Issue 1 June 2005 209 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1556 Annc/music connect fail Wakeup announcement verification. Failure of the CM to connect a wakeup announcement or music to the call. 1557 Wakeup annc vfy COS deny Call originator does not have Class of Service permission to verify wakeup announcements. 1558 Maid status PMS msg fail Sending the PMA_MDSTATUS message to the PMS failed. 1559 Maid status ext COS deny Maid status Feature Access Code dialed from a room station that does not have Class of Service permission. 1560 Maid info digits qry fail Query of DPM for number of maid info digits failed. 1561 Maid status PMS msg fail Send of a PMA_MDSTATUS message to the PMS failed. 1562 Maid status ext COS deny Maid status Feature Access Code dialed from a designated station that does not have Class of Service permission. 1563 Maid status ftr ID invld Processes the dialed maid status code, but callr feat_id is invalid for either maid status dialed from a guest room or from a designated station. 1564 PMS rejects hskp status Property Management System rejects housekeeping status v. 1565 PMS hskp response invalid Property Management System response to housekeeping status is invalid. (CP_MDRES) 1566 Guest rm station COS deny Routing call to Property Management System to log or obtain guest room status. The User ID of the station entered by the user is not Class of Service identified as a guest room station. 1567 Maid info digits qry fail Routing call to Property Management System to log or obtain guest room status. Query of DPM for number of maid information digits failed. 1568 Maid status PMS msg fail Routing call to Property Management System (PMS) to log or obtain guest room status. Send of a PMA_MDSTATUS message to the PMS failed. 1569 Voice msg type call_r flg Digit timeout waiting for entry of Do Not Disturb turn-off time or entry of Automatic Wakeup time. callr does not have this flagged as a Voice message type call (vtype). 1570 (also in Table 49) TTR insertion failed Processing incoming digits for ISDN call. Insertion of Touch Tone Receiver (TTR) to collect in-band digits failed. 1571 WSS no callng pty nbr IE Processing incoming digits for ISDN call. A General Central Office (GCO) Wireless Subscriber System (WSS) call origination denied - no calling party number IE was sent. Event Data 1 Event Data 2 18 of 33 210 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1572 Call hndlng/usg alloc err Processing incoming digits for ISDN call.Eerror during Incoming Call Handling Treatment or Usage allocation Check (GM_ISDNDIG). 1573 (also in Table 49) Principal is not ISDN Get called digits, calling number and name, etc., and send ISDN SETUP message to the far end. The principal is not ISDN. 1574 SETUP msg IEs not created Get called digits, calling number and name, etc., and send ISDN SETUP message to the far end. IEs necessary for SETUP not created and stored in the IAP. 1575 SETUP msg send failed Get called digits, calling number and name, etc., and send ISDN SETUP message to the far end. The “send” failed. (trk_setup(), um_setup()) 1576 ISDN routing failure Get called digits, calling number and name, etc., and send ISDN SETUP message to the far end. Routing failure. (gm_routepat()) 1577 ISDN SETUP msg failure ISDN trunk group Trunk Access Code dialed or simulated Q931_REC IEs set up and stored in iap, and request send of SETUP msg. cp_setup() returned a failure error.code. suser_m got a failure indication from the gip in trying to send the ISDN SETUP message? 1578 Inc tst call 2many partys Incoming test call for talk/listen on same timeslot. Failure to find an available callr party slot. 1579 Inc tst call wrg usr type Incoming test call for talk/listen on same timeslot. This type of test call is not permitted to access the user type. 1580 Must be ISDN trunk group Check for usage allocation restrictions on incoming overlap receiving calls. Possible causes: ● not ISDN trunk group ● insane index into the call by call data table ● get_tmem() failure from GRP_M usage_chk() ● Unexpected error from inc_cuap_sf() 1581 Passwd digits err/timeout MCU audio add-on password supervision. Possible causes: ● digit timeout before collecting all the digits ● an invalid digit ● a set of digits that does not match the conference password 1582 Spvsr state/feat_id wron Generating intercept via CP_REORDER with sup = ACT_TTI_SUP (for Terminal Translation Initiation digit collection) and feat_id != CHG_SEC (Change station security code). Possible causes: ● wrong supervisory state ● wrong feat_id in callr Event Data 2 19 of 33 Issue 1 June 2005 211 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1583 Spvsr state/feat_id wrong Generating intercept via CP_CONFTONE with sup = ACT_TTI_SUP (for Terminal Translation Initiation digit collection) and feat_id != CHG_SEC (Change station security code). Possible causes: ● wrong supervisory state ● wrong feat_id in callr 1584 Software invalid stim Software error. Invalid Call Processing (CP) stimulus received while in supervision state that handles Terminal Translation Initiation (TTI) digit collection during dialing of the TTI security code and extension. 1585 Abbrv Dial invalid digit Invalid digit detected while processing abbreviated dialing. 1586 Abbrev dial prg rejected Rejection of abbreviated dialing programming from station server. 1587 Agent extension invalid Add/Remove Agent Skills. Feature Access Code was dialed by a user with console permissions, but the agent-loginID extension entered is not a valid Expert Agent Selection (EAS) AGENT extension. 1588 Skill grp nbr illegal Add/Remove Agent Skills feature has been invoked and the Skill number has been collected. It does not represent a legal skill group number. 1589 Skill number invalid Add/Remove Agent Skills feature has been invoked and the Skill number is not valid. 1590 System or software error Add/Remove Agent Skills feature has been invoked. STN_SV encountered system or software error. 1591 Digit collection error Add/Remove Agent Skills feature has been invoked. Error in digit collection. 1592 Routing not to a station QSIG Call Completion ringout call from remote originating party. Routing erroneously to a local facility that is not an SMPL station. 1593 Digit tmo/invld rsn code Interdigit timeout or invalid reason code entered during Expert Agent Selection (EAS) aux work and logout reason code digit collection is in progress. 1594 Software invalid stim Code Call paging seizure supervision received a Call Processing (CP) stimulus from one of a big list of incompatible feature CP stimulus. 1595 Cfwd tenant parttn rstrct Attendant-activation of call forwarding, and extended administration of call forwarding. Error or access denial resulted from TENANT_CHECK where originator’s partition is restricted from accessing partition of extension being administered for call forwarding. Event Data 1 Event Data 2 20 of 33 212 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1596 Attd must enter station Attendant-activation of call forwarding, and extended administration of call forwarding. The extension being administered is not a simple station user. 1597 Attd cant fwd attd calls Attendant-activation of call forwarding, and extended administration of call forwarding. Attendant is not allowed to forward its own calls. 1598 Feature ID invalid Attendant-activation of call forwarding, and extended administration of call forwarding. The feature ID in callr feat_id is wrong for the Call Processing (CP) stimulus being processed by this supervisor. 1599 Change cvg COR restricted Attendant-activation of call forwarding, and extended administration of call forwarding. Change coverage Feature Access Code was dialed. Class of Restriction (COR) of dialed extension does not permit change coverage. 1600 Software error Attendant-activation of call forwarding, and extended administration of call forwarding. CP_REJECT - partial perch write in station server to administer the new active coverage option failed. 1601 Software invalid stim Attendant-activation of call forwarding, and extended administration of call forwarding. Invalid Call Processing (CP) stimulus type sent to this supervisor. 1602 Cfwd act to paging grp NA Call forwarding supervision. Activating call forwarding to a paging group is not allowed. 1603 Cfwd offnet COS restrcted Call forwarding supervision. Activating call forwarding off-net is not allowed for this user. check the Class of Service permissions. 1604 Cfwd offnet COS restrcted Call forwarding supervision. Activating call forwarding off-net via AAR/ARS is not allowed for this user. Check the Class of Service permissions. 1605 Cfwd to self denied Call forwarding supervision. Call forwarding to self is prevented. 1606 Software error Call forwarding supervision. Invalid feedback message type received with CP_FEEDBK type stimulus to this supervisor from dap function. 1607 Software invalid stim Call forwarding supervision. invalid Call Processing (CP) stimulus type sent to this supervisor. 1608 Routing not to data user The “routed to” party is not a Data User. 1609 Local rtg must be to sta QSIG Call Completion ringout call from the remote originating party. Routing locally, but not to a station. This is not allowed. 1610 Party count not = 1 Prepare to collect deluxe paging & park extension. The callr pty_cnt is not = 1. Event Data 2 21 of 33 Issue 1 June 2005 213 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1611 Not MM station/chnl busy Sending down the MultiMedia Call Handling Basic mode activation message to the User Manager fails. Possible causes: ● station not part of Multi-media ● data user busy on at least one channel. 1612 Svc link creation failure Sending down the MultiMedia Call Handling Enhanced mode deactivation message to the User Manager fails. Might be the creation of a service link failed. 1613 BCC query failed MultiMedia Call Handling multinumber type call. Query of USER_M for bearer capability failed. 1614 Ctrl rstrct/DND fail Controlled restriction activation/ deactivation, with possible interaction with do-not-disturb. Failure return from (dpm_crstrict() or awu_cancel()). 1615 Rstrct typ/featid/usr id Initial processing supervision for controlled restriction. Possible causes: ● originator’s User ID not found in DP_MGR User ID data tables ● restriction digit does not identify with outward, total, termination or station-to-station type restriction ● featid is not one of: - activate user control restriction - deactivate user control restriction - activate group control restriction - deactivate group control restriction 1616 Ctrl rstrct featid bad Initial processing supervision for controlled restriction. Might be featid is not one of: ● activate user control restriction ● deactivate user control restriction ● activate group control restriction ● deactivate group control restriction 1617 Dialing tmo/invalid digit Supervisor for Logical Agents is logging in by dialing LoginID digits, dialing timeout occurs or an invalid digit is dialed. 1618 Paging timeout Loudspeaker paging seizure supervision. Might be a paging timeout. 1619 LWC access cod dgt invld Supervision for Leave Word Calling access code. Processing invalid digit dialed. 1620 LWC access code rejected Supervision for Leave Word Calling access code. Processing msg_sv rejects code. 1621 Software invalid stim Invalid Call Processing (CP) message stimulus’d to Malicious Call Trace supervisor. 1622 BCC selection digit invld Supervision for multimedia parameter selection. Invalid digit dialed for selecting bearer capability for call. 1623 MM parm select failure Supervision for multimedia parameter selection. error returned from gm_ftr_act(). Event Data 1 Event Data 2 22 of 33 214 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1624 Backward tone absent tmo Trunk outpulsing supervision. Outgoing backward tone absent timeout on MultiFrequency Compelled digit sending. 1625 7 min tmo - no tone rcvd Trunk outpulsing supervision. No tone has been detected within 7 minutes after dialing Trunk Access Code of a Cut Through Central Office (CO) or Foreign Exchange (FX) trunk. 1626 MFC trk seize failure Trunk seizure supervision on outgoing trunks. MultiFrequency Compelled trunk seizure failure. 1627 Out trk seize dgt invld Trunk seizure supervision on outgoing trunks. 1628 7 min tmo - no tone rcvd Trunk seizure supervision on outgoing trunks. No tone has been detected within 7 minutes after dialing Trunk Access Code of a Cut Through Central Office (CO) or Foreign Exchange (FX) trunk. 1629 7 min tmo - no tone rcvd Supervision when there is a tone detector on the call, a wait timer has been set for a VOICE user, or a data call over a trunk is waiting for a Stall Answer feedback to DEXT. No tone has been detected within 7 minutes after dialing the Trunk Access Code of a Cut Through Central Office (CO) or Foreign Exchange (FX) trunk. 1630 Onhk que spvsn invld dg Queued call or anticipated manually queued call sees CP_INVDGT from somewhere. 1631 Rmt ACB ftr act timeout Queued call or anticipated manually queued call sees timeout waiting for remote drop by activator of Automatic Call Back feature. 1632 PASTE enbl/rstrct/usrtyp Possible causes: ● PC Application Software Exchange (PASTE) not enabled ● attendant use of PASTE is not allowed. station ● Class of Restriction (COR) does not allow PASTE ● totally restricted station cannot use PASTE ● station has no display ● bridge appearance cannot use PASTE ● agent not in AUX cannot use PASTE ● (su_ok4paste()) COR restricted for PASTE 1633 Digit tmo/list nbr invld Inter-digit timeout or invalid list number entered during PC Application Software Exchange (PASTE) display list number collection. 1634 Software invalid stim Supervision after position busy (de)activation dial access code has been recognized. Collecting more digits. Invalid Call Processing (CP) stimulus type sent to this supervisor. 1635 Extension type qry fail Refresh Terminal Parameters supervision. The query to get the extension type failed. Event Data 2 23 of 33 Issue 1 June 2005 215 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1636 Not a downloadable set Refresh Terminal Parameters supervision. Port type is not a valid downloadable station port type. Only 8400/6400/4600/603 type stations and the 302 type attendant consoles are allowed. 1637 Wrt prot/maxd/annc bd Supervision for announcement record/playback session processing. Integrated announcement session instruction message sent to GRP_M. Possible causes: ● announcement is write/delete protected ● invalid feat_type or not the same Caller ID that is in the session ● CM port connection failure ● invalid Caller ID root (au_sbegin()) ● CM port disconnect failure ● CM port listen failure ● no announcement board ● maximum number of announcements already recorded 1638 Record playback reject Supervision for announcement record/playback session processing. CP_REJECT stimulus received from somewhere. 1639 Permanent seizure Standard action stimulus processing. Non-Direct Inward Dialing trunk origination. Digit timeout with no digits dialed. The permanent incoming seizure treatment is to give intercept. 1640 Permanent seizure Standard action stimulus processing. Italian external tie (TGU) call. Digit timeout with no digits dialed. The permanent incoming seizure treatment is to give intercept. 1641 Permanent seizure Standard action stimulus processing. Trunk group type other than: DID, IN_TIE, EX_TIE, TAN_TIE, ACCESS, IN_APLT,EX_APLT, ISDN_PRI, or DIOD. Digit timeout with no digits dialed. The permanent incoming seizure treatment is to give intercept. 1642 Ofhk alrt tmo intvl admin Standard action stimulus processing. Station, attendant or analog adjunct data extension originator. Off-hook alert feature activation. No off-hook alert timeout interval administered. (OHK_ALERT) 1643 Off-hook dialing time out Standard action stimulus processing. originator group type not trunk, DEXT, SMPL(station), or attendant? DEXT, SMPL, attendant does not Class of Service allow off-hook alert, processing a CP_DG_TMO for Line Intercept Tone timer. 1644 Orig block/invalid digits Standard action stimulus processing. originator group type not trunk, DEXT, SMPL(station), or attendant? DEXT, SMPL, ATTD does not Class of Service allow off-hook alert and NOT processing a CP_DG_TMO for Line Intercept Tone timer. 1645 Talk state MFC trk fail MultiFrequency Compelled trunk failure after the call is the talking state. (CP_MFCINTRCPT) Event Data 1 Event Data 2 24 of 33 216 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1646 No act call_ap/sftw err One-button transfer to data feature activation failed. Possible causes: ● No active call appearance ● Call id passed from call_p to su_obt() is not on the active call appearance 1647 Telcomtr diald illegl FAC Supervisor for telecommuting access. Telecommuting extension was accessed, then a Feature Access Code was dialed that is not allowed to telecommute. 1648 Ctrl rstrct VDN extension Supervision for controlled restriction of user. Control Restriction Activation/Deactivation for a Vector Directory Number extension is not allowed. 1649 Ctrl rstrct locl ext only Supervision for controlled restriction of user. Control Restriction Activation/ Deactivation must be on an extension that is local to the switch. 1650 Rstrct typ/featid/COR/sta Supervision for controlled restriction of user. Possible causes: ● Originator’s User ID not found in DP_MGR User ID data tables ● Restriction digit does not identify with outward, total, termination or station-to-station type restriction ● Featid is not one of: - activate user control restriction - deactivate user control restriction - activate group control restriction - deactivate group control restriction ● Class of Restriction (COR) restricted ● Controlled restriction not allowed on trunk or attendant group type. 1651 TTI merge/unmerge fail Station server could not perform Terminal Translation Initiation (TTI) merge/unmerge. 1652 LWC access cod dgt invld Voice synthesis Leave Word Calling access code digit processing saw an invalid digit or msg_sv, rejected the request. 1653 TTI - attd not allowed Terminal Translation Initiation (TTI) unmerge operation is not allowed from attendants. 1654 TTI - attd not allowed Personal Station Access (PSA) associate operation cannot be originated by attendant. 1655 TTI - BRI not allowed Personal Station Access (PSA) associate operation cannot be originated by BRI station. 1656 Other calls active/COS Personal Station Access (PSA) associate operation. If not on a Terminal Translation Initiation (TTI) port, check the Class of Service. Deny if possible. Also check for other calls active on the station. 1657 TTI - attd not allowed Personal Station Access (PSA) disassociate operation cannot be originated by attendant. Event Data 2 25 of 33 Issue 1 June 2005 217 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1658 TTI - BRI not allowed Cannot Personal Station Access (PSA) disassociate a BRI station. 1659 TTI - COS restricted Class of Service does not allow Personal Station Access (PSA) disassociate operation. 1660 TTI - BRI not allowed Cannot Personal Station Access (PSA) associate a BRI station. 1661 TTI - COS restricted Class of Service of the extension to be associated does not have Personal Station Access (PSA) capability. 1662 Crossing tenant partition Personal Station Access (PSA) associate operation cannot cross tenant partitions. 1663 Invalid user ID/sftw err Personal Station Access (PSA) associate operation. There is no extension associated with user ID. Invalid User ID or software error. 1664 Getting user ID failed Failure getting the User ID for the extension dialed in an association/ dissociation step. 1665 Data mod usr id qry fail Data Terminal Translation Initiation (TTI) call. The query for the real User ID of data module in dext group failed. 1666 Originator ext not dialed Unmerge sequence initiated, and the extension dialed must be the same as the originator’s. 1667 Non trunk intercept Proper intercept treatment for non DID/TIE/ISDN trunk groups, or non-trunk originators. 1668 Trk needs disc supervisn Activate service observing feature. Service observing cannot be activated by a trunk without disconnect supervision. 1669 Svc obsrv from attd NA Activate service observing feature. Service observing cannot be activated by an attendant. 1670 Svc obsrv from brdg NA Activate service observing feature.Service observing cannot be activated from a bridged appearance. 1671 Svc obsrvg svc obsrvd NA Activate service observing feature.Service observing cannot be activated by a user that is already a service observer or is being service observed. 1672 Svc obsrvr/obsrvd COR dny Activate service observing feature. Activating user’s Class of Restriction (COR) does not allow it to be a service observer of intended observed. 1673 Svc obsrvr COR rstrct Activate service observing feature. Activator’s Class of Restriction (COR) check failed. 1674 Svc obsrvr/obsrvd COR dny Activate service observing feature. Activating user’s Class of Restriction (COR) does not allow it to be a service observer of intended observed. Event Data 1 Event Data 2 1 26 of 33 218 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1675 Svc obsrvr vecstep/extdgt Activate service observing feature. Initiated from a vector step and only the Feature Access Code of service observing is in the vector step. End-to-end signaling digit collection of extension to be observed failed. 1676 Svc obsrv not on ext/VDN Validation of service observed extension. Service observing is allowed only on a simple User ID or a Vector Directory Number. 1677 Svc obsrv cust opt qry Validation of service observed extension. Query for service observing customer-options failed. 1678 Need VDN obsrvg option Validation of service observed extension. Vector Directory Number observing is not enabled. 1679 Svc obsrvee data rstrctd Validation of service observed extension. Observee is data restricted. 1680 Svc obsrvg svc obsrvd Validation of service observed extension. Non-Vector Directory Number observee is already being observed, or is an observer. 1681 Svc obsrvee COR rstricted Validation of service observed extension. Class of Restriction (COR) of observee does not allow being observed. 1682 Svc obsrvd COR chk fail Validation of service observed extension. Class of Restriction (COR) check failure. 1683 Svc obsrvr/obsrvd COR dny Validation of service observed extension. Observer/observee Class of Restrictions do not allow observer to observe observee. 1684 Svc obsrvg/obsrvg race Validation of service observed extension. The observee is already in the process of activating service observing for another party. 1685 Svc obsrv ftr act failure Validation of service observed extension. Feature activation of selected “listen only” or “listen/talk” service observing failed. 1686 Svc obsrv VDN SO wait flg Supervision after confirmation tone to a service observer. DPM failure to set Vector Directory Number (VDN) Service Observing wait flag in the VDN’s VDN information block. 1687 Obsrvr conf_state unclear Supervision after confirmation tone to a service observer. Confirmation tone is complete for an observer. Make observer eligible to be taken off the wait list for the Vector Directory Number. Failure to clear the “conf_state” for the observer. 1688 Svc obsrvg/obsrvg race Supervision after confirmation tone to a service observer. Bridging observer onto the agent encountered race condition, observee is already in the process of activating service observing for another party. 1689 Svc obsrv ftr act fail Supervision after confirmation tone to a service observer. Failure activating service observing for observee. Event Data 2 27 of 33 Issue 1 June 2005 219 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1690 Software invalid stim Supervision after confirmation tone to a service observer. Invalid Call Processing (CP) stimulus received by this supervisor. 1691 Term restriction chk fail Processing incoming Call Forwarding. All Distributed Communication System (DCS) message. Other switch had problem processing CF_ACT message. Termination restriction check failed or could not convert designated extension to a user ID. 1692 LWCpmsn/UDPext/dpst admin Leave Word Calling (LWC) operations generates INT_DRP. Possible causes: ● attendant cannot leave DCS messages because of eDIM, S85 ● lw_nocall() activator of lwc store does not have lwc permission ● activator is not a udp ext ● lwc_store() lw_rmstore()- DCS LWC - no remote users involved ● lwc store operation remote to localVoice Mail Applications Support is disabled ● called party not administered to receive LWC messages ● no called party message header ● no LWC depository administered ● error in sending AUDIX STORE message info (from remote user) to AAP 1693 Out trk DID orig/sftw err Italian Direct Inward Dial (DID) trunk group drop treatment. Possible causes: ● DID origination on outgoing trunk ● Invalid return code from gm_orig()? ● Software error? 1694 Sta intrcpt tone fwd disc Station Intercept Tone Forward Disconnect. 1695 Bsy vfy sta/trk/hnt grp Cannot busy verify attendants. 1696 Bsy vfy trk grp no mbr Busy verify of trunk failure. Possible causes: ● No trunk in the group ● Trunk group member not found 1697 Bsy vfy access endpt trk Busy verification not supported for access endpoint trunk type. 1698 Bsy vfy hnt grp no mbr Busy verify of hunt group failure. Might be there is no member in the hunt group. 1699 LWC msg stor fail (conf) Leave Word Calling message cannot be stored when there is a conference call. 1700 LWC msg - no destination No destination determined for Leave Word Calling message store. 1701 Whisp pg not to station Whisper page allowed only to simple station group type of user. 1702 Whisp pg query fail Whisper paging - shouldn’t see this - sim_quer/ su_query don’t develop GQRY_INVALID response to qtype QWHISP_PG Event Data 1 Event Data 2 28 of 33 220 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1703 Whisp pg query fail Whisper paging - shouldn’t see this - sim_quer/ su_query don’t develop GQRY_AE response to qtype QWHISP_PG 1704 Whisp pg usr not allowed Whisper paging. User is not allowed to make whisper pages. 1705 Whisp pg query fail Whisper paging. QWHISP_PG type gm_query failed. 1706 Wake up typ/voice actvat VIP and DAILY type wakeup cannot be modified or deleted via voice-activated process. 1707 No attd to rcv wakeup Voice synthesizer is not available. Routing automatic wakeup call to attendant, but no attendant. (TN725). 1708 No attd to rcv wakeup Voice synthesizer not available. Routing automatic wakeup call to attendant, but no attendant. (TN725). 1709 Bsy vfy term is PCOL Busy verify is denied, the principal terminator is Personal Central Office Line (PCOL). 1710 Bsy vfy is term rstrctd Busy verify is termination restricted. 1711 Bsy vfy dgt invalid/tmo While collecting digits for busy verification, supervisor got an indication of invalid digit or digit timeout. 1712 Ofhk alrt tmo intvl admin Standard action stimulus processing. Station, attendant, or analog adjunct data extension originated off-hook alert feature activation, but no off-hook alert timeout interval is administered. 1713 Bsy vfy dgt invalid/tmo While collecting trunk member number digits for busy verification, supervisor got an indication of invalid digit or digit timeout. 1714 Whisp pg term is PCOL Whisper page feature activated, principal terminator is Personal Central Office Line (PCOL). 1715 Whisp pg is term rstrctd Whisper page feature activated, whisper page is termination restricted. 1716 Software invalid stim Whisper page feature activated, whisper page supervisor saw an invalid Call Processing (CP) stimulus while collecting station digits. 1717 Self Sta Display denial Self Station Disp feature activated, either activated from a bridged appearance or GRP_M denial. 1718 Grp call pkup not enabled Group Call pickup is not enabled. 1719 Invalid dgts collected Invalid digits are collected in dgt_egpkup(). 1720 QSIG VM-no simple uid Could not obtain simple user User ID for an SS-B ISDN trunk. Event Data 2 29 of 33 Issue 1 June 2005 221 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 1721 QSIG VM-no remote user id Received a Voicemail Number MSI but did not receive an original diverting number. 1722 QSIG VM-prin not smpl uid The local principal User ID is not a simple user User ID. 1723 QSIG VM-no voicemail nbr Do not know the number of the voicemail adjunct, the call cannot transfer to the adjunct. 1724 Annc Record Session Fail Announcement record session was denied by the board. 1725 QSIG VM-hunt not in cvg p Principal does not have a QSIG MWI (Message Waiting Indicator) hunt group in its coverage path. 1726 Cant get Smpl Attd-uid Cannot get simple attendant User ID. 1727 cannot use PASTE Station restriction is total, cannot use PC Application Software Exchange (PASTE). 1728 Deny PE originated calls PE already active on call. 1729 Direct Agent call failed Direct Agent Call failed. 1730 Trk-grp uid retrieve fail All failed to retrieve Release Link Trunk (RLT) trunk group User ID for Centralized Attendant Service (CAS). 1731 I/C call on O/G Trunk Incoming call on outgoing trunk. 1732 Caller COR Restricted Caller Class of Restriction (COR) restricted access. 1733 Conference 2 Attendants Cannot conference 2 attendants. 1734 Max Pub Net Trks on conf Maximum number of Public Network Trunks on conference. 1735 Max conf parties w/PNTrks Maximum number of conference parties with Public Network Trunks. 1736 Max conf parties wo/PNTrk Maximum number of conference parties without Public Network Trunks. 1737 Max conf/xfer parties Maximum number of conference or transfer parties. 1738 Conf/xfer unstable calls Cannot conference or transfer unstable calls. 1739 Div Reroute/Path Replace Cannot transfer Diversion Rerouting or Path Replacement call. 1740 No Disconnect Supervision Cannot transfer, no disconnect control party. 1741 Transfer trunk to trunk Cannot transfer trunk to trunk. 1742 Conf/xfer Whisper Page Cannot conference or transfer whisper page. 1743 cnf/xfr Emergency/Wakeup Cannot conference or transfer emergency or wakeup call. Event Data 1 Event Data 2 UID board’s reason for denial. 30 of 33 222 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1744 Conf/xfer a tone Cannot conference or transfer tone. 1745 Conf/xfer Announcements Cannot conference or transfer with multiple announcements. 1746 Conf/xfer a Vector call Cannot conference or transfer vector call. 1747 Cnf/xfr Service Observers Cannot conference or transfer two service observers. 1748 Conf/xfer a Page call Cannot conference or transfer group or loudspeaker page call. 1749 No Disconnect Supervision Cannot route call, no disconnect control party. 1750 FRL too low to route call Cannot route the call, Facility Restriction Level is too low. 1751 No AAR/ARS route pat/pref No route pattern or preference translated. 1752 Conf with no ISDN connect Conference when ISDN connect message has not been sent due to SA8434. 1753 Caller cvgpt COR restrict Remote/caller cannot terminate to coverage point due to Class of Restriction (COR) setting. 1754 Caller cvgpt COR restrict Remote/caller cannot terminate to coverage point due to Class of Restriction (COR) setting. 1755 Caller cvgpt COR restrict Remote caller cannot terminate to coverage point due to Class of Restriction (COR) setting. 1756 Caller fwdto COR restrict Remote/caller cannot terminate forwarded to party, Class of Restriction (COR) setting. 1757 Attd release COR restrict Attendant cannot release call, Class of Restriction (COR) setting. 1758 Attd release link failure Attendant cannot release call, link restriction. 1759 Attd hold COR restrict Attendant cannot release call, Class of Restriction (COR) setting. 1760 Conference COR restrict Controller cannot conference call, Class of Restriction (COR) setting. 1761 Transfer COR restrict Controller cannot transfer call, Class of Restriction (COR) setting. 1762 Transfer no pooled modem Controller cannot transfer call, no pooled modem. 1763 Cnf/xfr Intercept Anncmt Attempt to transfer/conference an intercept announcement. 1764 Btn Ring Control timeout Button ring control activated via Feature Access Code & time out has occurred. SA8428 1765 Invalid button pushed Invalid button pushed in button ring control mode. SA8428 1766 Remote Logout Agent fail no info available Event Data 2 fail code 31 of 33 Issue 1 June 2005 223 Denial Events Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1767 Rmt Logout COR restricted no info available 1768 Rmt Logout COS restricted no info available 1769 Rmt Logout invalid input no info available 1770 Rmt Logout tenant number no info available 1771 Rmt Logout cant do self no info available 1772 PSA on Virt EXT disallow Personal Station Access (PSA) associate/ disassociate not allowed for virtual extension. 1773 Cnf/xfr Atd Intcpt Ann Attempt to transfer an intercept announcement at the attendant. 1774 Stn Lock act/deact failed Station lock activation or deactivation failed. 1775 No adm for SBS extensions Separation of Bearer and Signaling (SBS) call tried to allocate an SBS extension, but none was administered. 1776 Can't send SBS # to orig Separation of Bearer and Signaling (SBS) call tried to send back an INFO message with the SBS complete public number, but the INFO could not be sent. Check proper administration of isdn-pub-unk form. 1777 Calling Pty COR chk fail Error occurred when retrieving Class of Restriction (COR) of calling party. 1778 Orig COR/Auth COR dny Calling party Class of Restriction (COR) not allowed to use mapped COR from authorization code entry. 1779 FIPN RO when call on hold Fujitsu Intelligent Priva Network (FIPN -a Fujitsu ISDN Protocol spec) route optimization denial. There is call on hold. SA8506 1780 AAR/ARS fac not administered ARS/ARR Feature Access Code is not administered. 1781 Note: Error codes 1781 through 1791 apply to Feature Access Code invocations that are designed to operate on contact closure relays on a G350 Media Gateway. These error codes apply only to Linux-based servers. 17811 CC: Improper COS ARS/ARR Feature Access Code is not administered. 17821 CC: Invalid digits Invalid digits (or a symbol for a digit, etc.) entered for contact-closure related operation on a G350 Media Gateway. 17831 CC: MG# out of range Media gateway number is out-of-range. 17841 CC: software error Contact-closure related operation had internal software error, should never happen. First byte of the seconds data item gives info to ID where error occurred out of many places that it can happen. 17851 CC: Invalid closure# Contact-closure related operation had bad closure number. 32 of 33 224 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 50: Call Process denial events (1225 - 1899) (continued) Event Type Event Description, as it appears on the event log Explanation 17861 CC: MG not administered Contact-closure related operation had unadministered media gateway number. 17871 CC: MG not registered An unregistered media gateway was selected for a contact-relay related operation on a G350 Media Gateway. 17881 CC: MG in link recovery The G350 Media Gateway selected for a contact-relay related operation was in link recovery mode. 17891 CC: No CC on this MG type The media gateway selected for a contact-relay related operation does not have a contact relay. 17891 CC: MG not a G350 gateway The media gateway selected for a contact-relay related operation is not a G350. 17901 CC: Invalid button push An invalid feature button was pushed after invoking contact closure feature. 17911 CC: Trunk usr not allowed Trunk access is not allowed for contact closure feature. 1792 MI Chg Fail: Agt Burnout Deny change to manual-in mode because the agent is in burnout state. 1793 AI Chg Fail: Agt Burnout Deny change to auto-in mode because the agent is in burnout state. 1794 No STNHNT for Remote cvg. Deny station hunt after coverage if the last coverage party is remote. 1795 Caller FEAC restricted access. Communication Manager Re- Event Data 1 Event Data 2 lease 2.2 Communication Manager Release 2.2 17961899 not assigned 33 of 33 1. Error codes 1781 through 1791 apply to Feature Access Code invocations that are designed to operate on contact closure relays on a G350 Media Gateway. These error codes apply only to Linux-based servers. Issue 1 June 2005 225 Denial Events User Manager Events Event Types 1900 - 1906 show User Manager-generated denial events, as listed in User Manager denial events (1900 - 1906) on page 226. Table 51: User Manager denial events (1900 - 1906) Event Type Event Description, as it appears on the event log Explanation Event Data 1 1900 Invalid CFWD destination CF_DEST digits do not map to station User ID. 1901 Control Restrn Check fail Control Restriction. 1902 Enhanced Abbr List Failur Enhanced Abbreviated Dialing entry length failed. 1903 LWC Button xln Error Ignore Leave Word Calling button push due to bad translation. 1904 Override for the PGN disa User not allowed to activate override for this partition 1905 Auto selection of DID dis Automatic selection of Direct Inward Dialing numbers is disabled. 1906 SA8428 Btn Ring Ctl disab SA8428 Station User Button Ring Control has been disabled, ignore button-ring button push. Event Data 2 IP Denial Events Event Types 1907 - 2079 show IP denial events, as listed in IP Denial Events (1907 - 2020) on page 226. Table 52: IP Denial Events (1907 - 2020) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1907 IP RRJ-Invalid RAS addr IP Registration Rejected because the RAS address in the registration request (RRQ) is invalid. 0 IP address of the endpoint 1908 IP RRJ-Invld call SigAddr IP Registration Rejection because the call signaling address in the registration request (RRQ) is invalid. 0 IP address of the endpoint 1 of 13 226 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1909 IP RRJ-RemoteOfc misadmin Registration rejected because: 0 IP address of the endpoint ● Remote Office is enabled on the Signaling Group screen, but the registration request (RRQ) is not from a supported Remote Office product (the Remote MAX Product/Vendor ID is invalid). ● The RRQ is from a supported Remote Office product, but Remote Office is not enabled on the Signaling Group screen. ● Remote Office is enabled on the Signaling Group screen, but the Terminal Type in the RRQ is not valid (the Terminal Type is not a gateway). 1910 IP RRJ-H323 UserObj undef IP Registration rejected because there is no H323 User Object. 0 IP address of the endpoint 1911 IP RRJ-Exceed max endpts IP Registration rejected because the capacity for either registered endpoints, registered Remote Office endpoints, or registered un-authenticating endpoints is exceeded. Check maximum allowed in the system on page 1 of the System Parameters Customer Options screen. 0 Upper part: number of registered RO endpoints. Lower part: number of registered IP endpoints. 1912 IP RRJ-Exceed ProdID/Ver IP Registration rejected because the maximum number of registered endpoints of a specific product ID and version is exceeded. Check the limit on the System-Parameters Customer-Options screen. Truncated Product ID from the SystemParameters CustomerOptions screen Upper part: registered limit. Lower part: actual count. 1913 IP RRJ-Invalid ProdID/Ver IP Registration rejected because of an invalid Product ID / Version. Registering Application's product ID is not administered on the System-Parameters Customer-Options screen or no Product ID in registration request (RRQ) message. Truncated Product ID of the registering application Major version number of the endpoint sent in the RRQ 1914 IP RRJ-ProdID search fail IP Registration rejected because the search for the registering application's Product ID failed. Truncated Product ID of the registering application Major version number of the endpoint sent in the RRQ 1915 IP RRJ-Invalid endpt/Ver Registration rejected because the endpoint version is not compatible with the gatekeeper version. IP address of endpoint Endpoint’s major version number in 2nd byte, minor version number in low byte 2 of 13 Issue 1 June 2005 227 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1916 IP RRJ-No H323 NonStdData Registration rejected because Non-standard Data (NSD) is missing in the registration request (RRQ) from the endpoint. 0 IP address of the endpoint 1917 IP RRJ-Invld H323 ObjID Registration rejected because the H323 Object ID in the registration request (RRQ) is invalid. Object ID in RRQ IP address of the endpoint 1918 IP RRJ-Invld H225 NSData Registration rejected because cannot decode H225 Non-standard Data (NSD) message. 0 IP address of the endpoint 1919 IP RRJ-Bad H225 NSDchoice Registration rejected because an unexpected Non-standard Data (NSD) message was received from the registering application. NSD choice in RRQ IP address of the endpoint 1920 IP GRJ-RRJ: new LM fail Registration rejected because of failure in creating a new Login Manager. Possible causes are: UID IP address of the endpoint ● No available heap memory to create LoginMgr ● Cannot start LoginMgr timer ● Clock not set 1921 IP RRJ-IP-TTI port fail Registration rejected because of failure when inserting the IP Terminal Translation Initiation (TTI) port. UID IP address of the endpoint 1922 IP RRJ-TTI inactive Registration rejected for an IP set with Terminal Translation Initiation (TTI) service. Possible causes: 0 IP address 0 IP address IP address of the endpoint TTI state where: 0=TTI off 2=TTI on for voice 3=TTI on for data Communication Manager ● TTI is not enabled on the Release 2.1 and earlier System Parameters Customer Options screen. ● Remote Office is not enabled on the System Parameters Feature Options screen. 1922 IP RRJ-TTI or RO inactive Communication Manager Registration rejected for an IP set with Terminal Translation Initiation (TTI) service. Possible causes: ● TTI is not enabled on the Release 2.2 System-Parameters Customer-Options screen. ● Remote Office is not enabled on the Feature Related System-Parameters screen. 1922 Communication Manager Release 3.0 IP RRJ-TTI or RO inactive Registration rejected for an IP set with Terminal Translation Initiation (TTI) service. Possible cause is TTI is not enabled on the System-Parameters Customer-Options screen. 3 of 13 228 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1923 IP RRJ-No E164 number Registration rejected because there is no valid E.164 number in the RRQ or the extension is not administered. UID IP address of the endpoint 1924 IP RRJ-No GRQ msg rcvd Registration rejected because no Gatekeeper Request message was received or RRQ was received more than 15 seconds after GRQ UID IP address of the endpoint 1925 IGAR trunk routing failed Registration rejected, denied while routing an outgoing Inter-Gateway Alternate Routing (IGAR) trunk call, because of failure creating a new Login Manager. Possible cause: UID IP address ● No available heap memory to create LoginMgr ● Cannot start LoginMgr timer ● Clock not set 1926 IP RRJ-Authenticatn fail Registration rejected because of password authentication/ encryption failure. The password that the user entered and the administered password on the station screen do not match or no cryptoToken or keys sent in RRQ. UID IP address of the endpoint 1927 IP RRJ-Invld station type Registration rejected because of: UID station type or IP address of the endpoint UID station type or IP address of the endpoint Communication Manager ● Invalid station type ● No Remote Office or IP Release 2.2 and earlier Softphone administration on the station screen ● IP Softphone tried to register shared-control to the wrong telephone endpoint type. 1927 Communication Manager Release 3.0 IP RRJ-Invld station type Registration rejected because of: ● Invalid station type for the endpoint application ● R1 IP telephone ● R1 or R2 IP softphone in roadWarrior or Telecommuter mode ● IP console and not console station type ● IP softphone and softphone not set to yes on station screen ● IP telephone application and not IP telephone station type ● Softphone that cannot operate with a station type that does not have a BIS or the speaker is turned off 4 of 13 Issue 1 June 2005 229 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1928 IP RRJ-StnTyp/Protocl err Registration rejected because station type and call-signaling protocol are inconsistent. An IP Softphone should be assigned as one of the following: UID Endpoint type (3rd and 2nd nyble); call signaling protocol (low nyble) ● DCP extension, with call control set to IP Softphone ● H.323 extension, with call control set to none 1929 IP RRJ-No idx for MMCmplx Registration rejected: user record for dual-connected DCP set is missing the index for the multimedia complex. UID IP address of the endpoint 1930 IP RRJ-No voice path spec Registration rejected because the endpoint (the virtual phone) has neither an associated multimedia extension nor a specified voice path, so no audio path exists. Either: UID IP address of the endpoint UID IP address of the endpoint Communication Manager Release 2.2 and earlier ● Add a Media Complex extension on the station screen or ● Add an extension on the softphone (register as a telecommuter) 1930 IP RRJ-No voice path spec Communication Manager Release 3.0 Registration rejected because the endpoint (the virtual phone) has neither a specified voice path for telecommuter mode or is itself audio capable, so no audio path exists. ● Add an extension on the softphone (register as a telecommuter) 1931 IP RRJ-H323 ext is MMCmpx Registration rejected because this H.323 extension is administered as a Media Complex extension on a non-H.323 (for example, a DCP) set. UID IP address of the endpoint 1932 IP RRJ-Ext has data modl Registration rejected because the extension has a data module. UID IP address of the endpoint 1933 IP RRJ-IP addr mismatch Registration rejected because the H.323 application is not at the same IP address as the authenticating application. UID IP address of registering endpoint 1934 IP RRJ-Ext already reg Registration rejected because the extension is already registered. UID IP address of the endpoint 1935 IP RRJ-Not Remote Ofc ext Registration rejected because Remote Office is not administered on the station screen for this extension. UID IP address of the endpoint 5 of 13 230 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1936 IP RRJ-RO stn mismatch Registration rejected because of invalid analog station type. UID IP address of the endpoint IP RRJ-RO stn mismatch Registration of Remote Office endpoint rejected because set type on Remote Office differs from set type on station screen. UID IP address of the endpoint 1937 IP RRJ-RemOfc not admin Registration rejected because the Remote Office is not administered on the remote-office form UID IP address of the endpoint 1938 IP RRJ-Immediate re-reg Immediate re-registration is rejected when a registration or unregistration is in progress for the extension. UID IP address of the endpoint 1939 IP RRJ-Failure moving ext Registration rejected because of failure while trying to force the unregistration of an extension in the process of moving it to another port. UID IP address of the endpoint 1940 IP RRJ-Duplicate ext Registration rejected as a duplicate extension. UID IP address of the endpoint 1941 IP KA-from invld endpt ID Keep Alive registration request rejected because of invalid endpoint identifier in RRQ. UID IP address of the endpoint 1942 IP KA-from unreg user Keep Alive registration request rejected because it was received from an unregistered extension. UID IP address of the endpoint 1943 IP-KA-from unreg SigGrp Keep Alive registration request rejected because it was received from an unregistered signaling group. UID IP address of the far-end 1944 IP RRJ-PSA merge failure Registration rejected because the Personal Station Access (PSA) merge failed (internal software error). Check for corruption UID IP address of the endpoint 1945 IP RRJ-New IP user fail Registration rejected because of failure to construct new H323 User object (internal software error). 0 IP address of the endpoint 1946 IP RRJ-PSA merge failure Registration rejected because the LoginManager Personal Station Access (PSA) merge operation failed (internal software error). Check for corruption. 0 IP address of the endpoint 1947 IP RRJ-PSA unmerge fail Registration rejected because the LoginManager Personal Station Access (PSA) unmerge operation failed (internal software error). Check for corruption. UID IP address of the endpoint Communication Manager Release 2.2 and earlier 1936 Communication Manager Release 3.0 6 of 13 Issue 1 June 2005 231 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1948 IP RRJ-Complete pend reg Registration rejected because of failure to obtain a station user record (internal software error – corrupt translation). UID IP address of the endpoint 1949 IP RRJ-Build KARCF msg Registration rejected because of failure to build a KeepAlive Registration Confirm (KARCF) message (internal software error). 0 IP address of the endpoint 1950 IP RRJ-Build RCF msg Registration rejected because of failure to build a Registration Confirm (RCF) message (internal software error). 0 or UID IP address of the endpoint 1951 IP GRJ-Invld IP addr/port Gatekeeper request rejected because of invalid destination IP address and port in the request (GRQ). 0 IP address 1952 IP GRJ-Invld gatekeeperID Gatekeeper request rejected because the message is not for this gatekeeper. Gatekeeper ID IP address 1953 IP GRJ-Invld auth capblty Gatekeeper request rejected because the gatekeeper supports a capability that the registering endpoint does not. 0 IP address of the endpoint 1954 IP GRJ-Invld auth algrthm Gatekeeper request rejected because no compatible authentication algorithm exists between the endpoint and the gatekeeper. 0 IP address of the endpoint 1955 (not used in IP GRJ-Bld GCF:Gatewy/ MCU Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message for a GateWay/MCU (internal software error). 0 IP address IP GRJ-Bld GCF:TTI Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message for an un-named endpoint registration (internal software error). 0 IP address IP GRJ-GK will not host Gatekeeper request rejected because the gatekeeper is unwilling to host endpoint because: TTI state IP address of the endpoint Communication Manager Release 3.0) 1956 (not used in Communication Manager Release 3.0 1957 Communication Manager Release 2.2 and earlier ● no alias address has been provided or ● Terminal Translation Initiation (TTI) is in incorrect state (for example, TTI is not enabled for voice) 7 of 13 232 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1957 IP GRJ-GK will not host Gatekeeper request rejected because the gatekeeper is unwilling to host endpoint because no alias address has been provided. Endpoint type sent in GRQ IP address of the endpoint 1958 IP GRJ-Invalid extension Gatekeeper request rejected because the extension is not administered. Either extension number or 0 IP address of the endpoint 1959 IP GRJ-No stn user record Gatekeeper request rejected because no station user record exists for registering this user (internal software error). UID IP address of the endpoint 1960 IP FURQ-Shared Ctrl Unreg Forced Unregistration Request: The Gatekeeper is unregistering the IP Softphone because it is in shared control with IP Telephone, and the Telephone is unregistering. UID IP address of IP Softphone 1961 IP GRJ-Build GCF msg Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message (internal software error). UID IP address of the endpoint 1962 IP LRJ-No H323 sig group Location Request rejected because no H.323 signaling group is administered to handle the call. UID IP address of the far-end 1963 IP LRJ-Build LCF msg Location Request rejected because of failure to build a Location Request Confirm (LCF) message (internal software error). UID IP address 1964 IP DRJ-Null UserID Disengage Request rejected because the endpoint ID could not be converted to a User ID (UID). UID IP address 1965 IP DRJ-Bld DCF:Gatewy/ MCU Disengage Request rejected because of failure to build Disengage Request Confirm (DCF) message for a gateway or MCU (internal software error). UID IP address 1966 IP DRJ-Endpt not reg Disengage Request rejected because the endpoint is not registered. UID IP address 1967 IP DRJ-Build DCF msg Disengage Request rejected because of failure to build a Disengage Request Confirm (DCF) message for a non-gateway or MCU user (internal software error). UID IP address 1968 IP BRJ-Null UserID Bandwidth Request rejected because an invalid endpoint ID was received. 0 IP address 1969 IP BRJ-Bld BCF:Gatewy/ MCU Bandwidth Request rejected because of failure to build a Bandwidth Request Confirm (BCF) message for a Gateway or MCU (internal software error). UID IP address 1970 IP BRJ-Endpt not reg Bandwidth Request rejected because the endpoint is not registered. UID IP address Communication Manager Release 3.0 8 of 13 Issue 1 June 2005 233 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1971 IP BRJ-Build BCF msg Bandwidth Request rejected because of failure to build a Bandwidth Request Confirm (BCF) message for a non-Gateway or MCU user (internal software error). UID IP address 1972 IP BRJ-No H323 user Bandwidth Request rejected because the H.323 user object does not exist (internal software error). UID IP address 1973 IP BRJ-Call non-existent Bandwidth Request rejected because the request is made for a non-existing call. UID IP address 1974 IP BRJ-Bandwdth rqst fail Bandwidth Request rejected because of unexpected return code from bandwidth request. UID IP address 1975 IP ARJ-Null UserID Admission Request rejected: received invalid endpoint ID. NIL UID IP address 1976 IP ARJ-Endpt not reg Admission Request rejected: the endpoint is not registered. UID IP address 1977 IP ARJ-No avail B-channel Admission Request rejected: no B channel is available for the call. UID IP address 1978 IP ARJ-Bld ACF:Gatewy/ MCU Admission Request rejected: because of failure to build an Admission Request Confirm (ACF) message for a Gateway or MCU (internal software error). UID IP address 1979 IP ARJ-Not an H323 user Admission Request rejected: request was received from a non-H.323 user. UID IP address 1980 IP ARJ-Stn not in service Admission Request rejected: station is not in service. UID IP address 1981 IP ARJ-Build ACF msg Admission Request rejected: failure to build an Admission Request Confirm (ACF) message for a non-Gateway or MCU user (internal software error). UID IP address 1982 IP ARJ-No H323 user Admission Request rejected: H.323 user object does not exist (internal software error). UID IP address 1983 IP ARJ-CRV already in use Admission Request rejected: Call Reference Value (CRV) is already in use by another call. UID IP address 1984 IP ARJ-CRV does not exist Admission Request rejected: this call reference value (CRV) does not exist. UID IP address 1985 IP ARJ-CRV already in use Admission Request rejected: Call Reference Value (CRV) is already in use by another call. An ARQ has been received while an earlier one is still pending. UID IP address 1986 IP ARJ-Insuff bandwidth Admission Request rejected: insufficient bandwidth available to support this call. UID IP address 9 of 13 234 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 1987 IP ARJ-Admissn rqst fail Admission Request rejected: unexpected return code from Admission Request (internal software error). UID IP address 1988 IP URJ-Null UserID Unregistration Request rejected: received invalid endpoint ID. 0 IP address of the endpoint 1989 IP URJ-Endpt not reg Unregistration Request rejected: endpoint is not registered. UID IP address of the endpoint 1990 IP URJ-No endpoint ID Unregistration Request rejected: no endpoint ID provided in URQ. 0 IP address of the endpoint 1991 IP URJ-GW/MCU is not reg Unregistration Request rejected: URQ received from a Gateway or MCU that is not registered. UID IP address of the far-end 1992 IP URJ-No H323 sig group Unregistration Request rejected because there is no H.323 user for the signaling group (internal software error). UID IP address of the far-end 1993 IP URJ-No non-std data Unregistration Request rejected because there is no non-standard data in the URQ. UID IP address of the endpoint 1994 IP URJ-NSD has invld OID Unregistration Request rejected because the Non-standard Data (NSD) from the registered application has an invalid object ID in the URQ. UID IP address of the endpoint 1995 IP URJ-Can’t decode NSD Unregistration Request rejected because of failure to decode Non-standard Data (NSD) in the URQ. UID IP address of the endpoint 1996 IP URJ-Unexpected NSD msg Unregistration Request rejected because of unexpected Non-standard Data (NSD) in the URQ from the registered endpoint. UID IP address of the endpoint 1997 IP URJ-User is on a call Unregistration Request rejected because the user is on a call. UID IP address of the endpoint 1998 IP URJ-PSA unmerge failed Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed (internal software error). Check for corruption. UID IP address of the endpoint 1999 IP URJ-PSA merge failed Unregistration Request rejected because the Personal Station Access (PSA) merge operation failed (internal software error). Check for corruption UID IP address of the endpoint 2000 IP URJ-No stn user record Unregistration Request rejected because no station user record exists for unregistering user (internal software error). UID IP address of the endpoint 2001 IP URJ-TTI op failed Unregistration Request rejected because of an unexpected Terminal Translation Initiation (TTI) return code. UID IP address of the endpoint 10 of 13 Issue 1 June 2005 235 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2002 IP URJ-Build UCF msg Unregistration Request rejected because of failure to build an unregistration request confirm (UCF) message (internal software error). 0 IP address of the endpoint 2003 IP URJ-PSA unmerge failed Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed (internal software error). Check for corruption. UID IP address of the endpoint 2004 IP URJ-No stn user record Unregistration Request rejected because the no station user record exists for the unregistering user (internal software error). UID IP address of the endpoint 2005 IP URJ-PSA unmerge failed Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed (internal software error). UID IP address of the endpoint 2006 (not used in IP FURQ-no H.323 ext reg Force Unregistration Request. Received a KeepAlive request (RRQ) from a dual-connect endpoint without a registered H.323 extension (cannot make calls). Re-register the endpoint. UID IP address 2007 IP FURQ-User, no sig conn Force Unregistration Request. Unregister user because there is no signaling connection. RAS is alive, but the signaling connection has gone down (user cannot make calls). Re-register the endpoint. UID IP address of the endpoint 2008 IP FURQ-H323, no sig conn Force Unregistration Request. Unregister associated H.323 user because there is no signaling connection. Re-register the endpoint. UID IP address of the endpoint 2009 IP FURQ-Move user Force Unregistration Request. Extension is already registered, but received a forced login registration request (RRQ). Send a URQ to the existing extension. UID IP address of the endpoint 2010 IP FURQ-Sig Conn closed Forced Unregistration Request. The Gatekeeper is unregistering the endpoint because its call signaling connection has closed. UID 0 2011 IP FURQ-NoQ931 msg rcvd Force Unregistration Request. After an endpoint registers it should initiate the TCP connection and send a SETUP message. The SETUP message has not been received from the endpoint, and no Q931 Call object exists. The endpoint cannot make calls, so unregister it. H.323 UID IP address of the endpoint 2012 IP FURQ-Aged Endpt-no KA Force Unregistration Request. Unregister endpoint that has aged out. Endpoint's time to live (TTL) expired without receiving a keep-alive request (RRQ). UID IP address of the endpoint Communication Manager Release 3.0) 11 of 13 236 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2013 IP FURQ-SigGrp removed Force Unregistration Request. An H.323 Gateway (administered as a signaling group) is registered. Unregister the Gateway before removing the administered signaling group. Gateway UID IP address of the far-end 2014 IP FURQ-Siggrp changed Force Unregistration Request. Changes have been made to a registered H.323 Gateway (administered as a signaling group). Unregister the Gateway. Signaling group IP address of the near-end 2015 IP FURQ-Ext removed Forced Unregistration Request. Unregister user because the extension has been removed. UID 0 2016 (not used in IP FURQ-IPusr is sftphone Forced Unregistration Request. IP User-UID 0 ● A user has Personal Station Accessed (PSA) an extension that was registered as an IP endpoint. Communication Manager Release 3.0) ● An IP telephone extension in shared-control was moved to another IP port via registration. Both shared-control IP Telephone and IP softphone will unregister if the rejected registration attempt is forced. 2017 IP FURQ-Records exhausted Forced Unregistration Request. Unregister the LAN port if there are no station user-records remaining. IP User-UID 0 IP FURQ-Records exhausted Forced Unregistration Request. Unregister the endpoint if there are no station user-records remaining. IP User-UID 0 2018 IP FURQ-Mtc: H323/Vphone Forced Unregistration Request. The release command was run on the extension or port. UID 0 2019 IP FURQ-Mtc: Remote Max Forced Unregistration Request. The release command was run on the Remote Office extension or port. UID 0 Communication Manager Release 2.2 and earlier 2017 Communication Manager Release 3.0 12 of 13 Issue 1 June 2005 237 Denial Events Table 52: IP Denial Events (1907 - 2020) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2020 IP FURQ-Mtc:RemOfc TTI Forced Unregistration Request. Terminal Translation Initiation (TTI) background maintenance task has requested the removal of Remote Office LAN TTI ports. UID 0 IP FURQ-Mtc:RemOfc TTI Forced Unregistration Request. Terminal Translation Initiation (TTI) was turned off. UID 0 Communication Manager Release 2.2 and earlier 2020 Communication Manager Release 3.0 13 of 13 Call Process Denial Events Event Types 2021 - 2299 show Call Process denial events, as listed in Call Process denial events (2021 - 2299) on page 238. Table 53: Call Process denial events (2021 - 2299) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2021 Cust Sel of DIDs inactive Custom Selection of VIP Direct Inward Dialing numbers feature is not active. 2022 Annc pres but not admin Announcement present but not administered. 2023 Annc pres none on board Announcement present but no announcements administered for the board. 2024 Cannot create entry Registration rejected because unable to create an entry in the MTM complex table. UID IP address of the endpoint 2025 Unadministered option Registration rejected because the option chosen by the endpoint in the RRQ for the emergency call does not match the option administered on the station form. UID IP address of the endpoint 2026 Xmobile OOS: block orig Xmobile offhook request rejected because Xmobile station has been taken out of service. 1 of 9 238 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2027 Annc not found on board User attempted to play MO_VAL_BD announcement and file was not found on board. 2028 Annc file has bad format User attempted to play MO_VAL_BD announcement and file had bad format. 2029 IP GRJ-NSD has invld OID Gatekeeper Request rejected because the Non Standard Data (NSD) from the registered application has an invalid object ID. UID IP address of the endpoint 2030 IP GRJ-Can't decode NSD Gatekeeper Request rejected because of failure to decode Non Standard Data (NSD) element. UID IP address of the endpoint 2031 IP GRJ-Unexpected NSD msg Gatekeeper Request rejected because of unexpected Non Standard Data (NSD) message from the registered application endpoint. UID IP address of the endpoint 2032 Force Unregistration Req Force Unregistration Request. Instruct the RAS manager to cleanup a User ID which had just been registered prior to a system restart. This event is not logged, but only passed in the URQ. 2033 IP FURQ-Demand Unregister Force Unregistration Request. The command to force unregister endpoints has been executed from the SAT. User ID IP address IP FURQ-Demand Unregister Force Unregistration Request. Reset ip-stations was executed from the SAT to force unregister endpoints. NULL NULL 2034 Illegal TSC interaction A QSIG Non Call Associated-Temporary Signaling Connection (NCA-TSC) tried to route out an AT&T TSC, or vice versa, and this interaction is not supported. This might occur when a bsr_poll call over an IP trunk tries to use a QSIG TSC but is tandemed out an AT&T TSC. 2035 NCA-TSC not available Possible causes: ● The terminated administered TSC endpoint is disabled ● The incoming Non Call Associated-Temporary Signaling Connection (NCA-TSC) call arrived at the wrong signaling group ● The Maximum number of NCA-TSC is set to 0 Communication Manager Release 2.2 and earlier 2033 Communication Manager Release 3.0 2 of 9 Issue 1 June 2005 239 Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2036 Incoming QSIG LWC failed Leave Word Calling on the incoming side of a QSIG_LWC MSI CS0FAC message failed. 2037 QSIG LWC fail find voice Getting the voice callr on the outgoing side of a QSIG_LWC MSI SETUP message failed. 2038 QSIG LWC fail get cling Getting the calling party number from the incoming side of the call failed. 2039 IP KA-No endpoint ID Keep Alive Registration Request. Registration rejected because no endpoint identifier was provided. 0 IP address 2040 IP GRJ-No CLAN available Gatekeeper Request rejected because no resources available for signaling connection. UID IP address 2041 IP RRJ-No DSP Resource Registration Request rejected because no Digital Signal Processor (DSP) resources are available. UID IP address 20422046 not assigned 2047 Reject-Unauthorized MG Registration rejected because it was received from unauthorized media gateway. 2048 Reject-MGC not ready Registration rejected because it is not ready for a media gateway re-registration. 2049 No VOIP Resource VOIP Resources unavailable. 2050 No MG Resource No gateway resource available. 2051 IP GRJ-RemOfc No Sig Grp Remote Office invalid request (GRQ) No Sig Group available. 2052 IP RRJ-RemOfc No Sig Grp Remote Office invalid registration request (RRQ) No Sig group available. 2053 MG heartbeat missed MGKeepAlive: Wakeup() media gateway heartbeat missed, indicates lack of traffic from specified gateway. 2054 Signaling CONN Congestion UMSocket: SockWrite() Congestion on the Signaling Link due to PCD buffer exhaustion. 2055 Reset MG - Pkt Send Err Reset the media gateway Signaling Link due to error in Sending packets. 3 of 9 240 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2056 No null caps SBS orig end IncomingMsg. Null caps not received on originating end of Separation of Bearer and Signaling (SBS) trunk. 2057 No null caps SBS term end IncomingMsg. Null caps not received on terminating end of Separation of Bearer and Signaling (SBS) trunk. 2058 Null caps on H323 trunk IncomingMsg. Null caps received on terminating end of H323 trunk. 2059 SecCode change disallowed Change of security code through Feature Access Code not supported for IP. 2060 SA8508:Off Emergency access call to the attendant using the 2nd access code is not permitted because the SA8508 is not optioned. 2061 Invalid Post msg dgt/tmo Post message digit timeout. 2062 Post msg too many msg dgt Post message too many digits. 2063 Post msg not stn user Post message not station user. 2064 IP RRJ-NSD encode failed Registration rejected because of failure to encode Non-standard Data (NSD) message. UID IP address 2065 IP RRJ-Invalid vendor id Registration rejected because LSP requesting registration has not sent a valid vendor ID. NULL IP address 2066 IP RRJ-LSP obj not init Registration rejected because the LSP object has not been initialized. NULL IP address 2067 IP RRJ-NSD improper OID Registration rejected because the Non-standard Data (NSD) sent by the LSP contains an invalid OID. NULL IP address 2068 IP RRJ-Cannot decode NSD Registration rejected because of failure to decode Non-standard Data (NSD) message sent by the LSP. NULL IP address 2069 IP RRJ-Unxpctd NSD Registration rejected because of receipt of an unexpected Non-standard Data (NSD) message from LSP. NULL IP address 2070 MG must send full reg msg Media gateway attempted registration with “warm start” condition, but the controller needs “cold start” data. 2071 Serial Number incorrect Media gateway attempted to register with a different serial number. 4 of 9 Issue 1 June 2005 241 Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2072 Conf/Transfer 2 Meet-me Conference or transfer 2 Meet-me conference call. 2073 Permission denied (or) Download permission deny User attempted to download firmware to a station. User does not have console permission. 2074 Rec fail: annc is playing Attempt to record a VAL announcement while that announcement is playing on a VAL board. 2075 Var-in-Vec COS restricted User does not have console permissions 2076 IP RRJ-Call Mismatch IP Registration Rejection (RRJ) because of no call present on the switch side. But there is a call present on the ept. UID IP address. 2077 IP FURQ-CallTimer Expired Force Unregistration Request. Unregister endpoint whose call preservation timer (H323 link loss delay timer) expires. UID IP address. 2078 Extend Call Button Denial OPTIM Extend Call via extend call button press was denied. station where the button was pushed Reason the call was denied: 0 - denied because the call already has 6 ports on it 1 - denied because the station is at the OPTIM call limit 2 - denied because the application has no termination mapping 3 - denied because call failed to extend (check application RTU) 2079 IP RRJ-Invld sta state Registration rejected because set in wrong state (for example on call, Out of Service (OOS), Administered Without Hardware (AWOH), Terminal Translation Initiation (TTI), shared-control endpoints attempt to register to different LSPs). 2080 IP FURQ-User dialed TSA IP Softphone in shared control configuration with DCP is forced unregistered because user dialed TSA. 2081 IP FURQ-Invld sta state IP Softphone in shared control configuration with DCP is forced unregistered because softphone switched to invalid state. 2082 Exceeded TLS conn limit A TLS socket was rejected because of the constraint on the maximum number of TLS peers. 2083 TLS: No cert returned A peer cert was rejected by common name checking. 5 of 9 242 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation 2084 TLS: Handshake Failure Handshake failed, for example due to no common cipher suite. 2085 TLS: Certificate expired An expired certificate was returned and rejected. 2086 SBS bearer Auth not supp If authorization code is required on outgoing Separation of Bearer and Signaling (SBS) bearer call, this is not supported. The call is dropped with intercept treatment to the originator. 2087 IP RRJ-Shrd Ctrl OutofSrv Used to inform softphone trying to register in shared control with an out-of-service DCP endpoint to try registration with LSP. 2088 Bad Record Max. For example, an attacker does not have the correct private key, which can go undetected until the MAC of the exchange is checked. 2089 Bad Record Max. For example, an attacker does not have the correct private key, which can go undetected until the MAC of the exchange is checked. 2090 TLS shutdown received. Listen socket could not be created. 2091 Conf/xfer Audix rec AUDIX one-step rec while conf. 2092 Post msg invalid SSC Post message invalid Station Security Code (SSC). 2093 Can't start announcement Cannot start announcement. 2094 TCP/IP sig socket failure Establish a socket on an IP trunk. The far end might be mis-administered. 2095 Rmt Div-fwding ext local QSIG Remote Diversion activation for local extension not allowed. 2096 Rmt Div-SSC too long QSIG Remote Diversion Station Security Code (SSC) contains too many digits. 2097 Rmt Div-non QSIG trunk QSIG Remote Diversion is not allowed over a non-QSIG trunk. 2098 Rmt Div-act ext not stn QSIG Remote Diversion activation only allowed from station user. 2099 Rmt Div-act/deact failed QSIG Remote Diversion activation/ deactivation failed. Event Data 1 Event Data 2 UID IP address IP address of the far end to which the call failed Port number of the far end 6 of 9 Issue 1 June 2005 243 Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2100 Rmt Div-QSIG VALU disable QSIG Remote Diversion is not allowed over a QSIG trunk with QSIG VALU disabled. 2101 Feat. requires only dgts A feature was activated via a request URI. The part of the request URI string that should contain all digits contained characters other than digits. 2102 SIP Estab Timer expiry SIP call establishment timer expired prior to 200 OK (incoming or outgoing call). Timer length is administered on SIP sig-group forms. 2103 Cannot ring add-in party Attempt to add a party to a call failed at the termination stage. UID of the party that was attempting to terminate Cause value/feedback indicating the reason. 2104 Cannot add party to call Attempt to add a party to a call failed at or after answer. UID of the party that was being added in reason code: 1: internal failure (look for proc_err around same time) 2: internal failure (look for proc_err around same time) 3: conflict (ie adding announcement to call with tone or announcement) 4: already have six connected/held parties on the call 5: unable to combine voice streams 6: internal failure (look for proc_err around same time) 7: internal failure (look for proc_err around same time) 2105 SCCAN handover denied Seamless Converged Communications Across Networks (SCCAN) attempt to handover failed. UID of the station involved in handover reason for failure: 0: No call found to handover to 1: There is already a call in the wireless domain 2: There are multiple candidate calls to handover to 3: Handover from call not found 4: Handover to call not found 5: Handover aborted 6: Call is at conference limit 7 of 9 244 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2106 SCCAN announcement denied Seamless Converged Communications Across Networks (SCCAN) attempt to handover failed. UID of the station involved in handover reason for failure: 0: Announcement not administered on sys-param sccan form 1+ - Feedback type OPTIM SCCAN termination was denied 1: WLAN call limit exceeded 2: No termination mapping 3: Cellular call limit exceeded 4: No termination mapping or call NOT allowed or disabled disabled is the most likely cause (user controlled) 5: Call on bridged appearance, and termination disallowed 2107 SCCAN call out blocked OPTIM Seamless Converged Communications Across Networks (SCCAN) termination was denied UID of the station involved reason for denial: 1: WLAN call limit exceeded 2: No termination mapping 3: Cellular call limit exceeded 4: No termination mapping or call NOT allowed or disabled. Disabled is the most likely cause (user controlled) 5: Call on bridged appearance and termination disallowed. 2108 SCCAN retransmit denied There are problems with Seamless Converged Communications Across Networks (SCCAN) notify retransmission response. UID of the station involved reason for denial: 1:Could not get Event header from request 2: Could not get time to wait for retransmission 3: Unknown event type 4: Internal failure (look for proc_err around same time) 5: OPTIM application not SCCAN 6: Station not administered with OPTIM 2109 IP RRJ-Unknown unnamed Registration rejected because an unnamed endpoint did not have the terminal present bit set, or because it did not supply Lucent vendor information. 2110 Release btn push ignored Agent pushed IM_ACD_REL button simultaneously with call termination. UID of agent pushing IM_ACD_RE L button NULL 2111 IP RRJ-TTI reg not in map Deny Terminal Translation Initiation (TTI) registration, IP endpoint not in ip-network-map. IP address TTI state 2112 IP RRJ-TTI reg shared ctl Deny Terminal Translation Initiation (TTI) registration, IP endpoint requesting shared control. IP address TTI state 8 of 9 Issue 1 June 2005 245 Denial Events Table 53: Call Process denial events (2021 - 2299) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 2113 IP RRJ-TTI incapable Deny Terminal Translation Initiation (TTI) registration, IP endpoint not TTI capable. IP address TTI state 2114 IP RRJ-TTI reg eConsole Deny Terminal Translation Initiation (TTI) registration, request from IP eConsole. NULL IP address. 2115 IP RRJ-RO addr no admin Deny Terminal Translation Initiation (TTI) registration, Remote Office address not administered. IP address TTI state 2116 460.1 Neg failed in GRQ 460.1 feature not supported. 2117 Agent accept login error Non-EAS ACD split agent accept login failed Agent UID Caller ID 2118 ACD agent tot exceeds max Max number of ACD agents already logged-in UID Logged-in ACD agent count 2119 Memb per skill exceeds mx Max number of agents already logged-in to skill Agent UID Skill number 2120 Advocate agents exceed mx Max number of Business Advocate agents already logged-in Agent UID Logged-in Business Advocate Agent count 2121 Oth agt using this logid Some other agent already using this loginID Agent UID Split number 2122 This agt using oth logid This agent already using some other loginID Agent UID Split number 2123 BCMS logid val failed BCMS (Basic Call Management System) Login ID validation failed. Agent UID Split number 2124 Agent tot exceeds sys max Agent total exceeds system limit Agent UID Agent total 2125 Over CMS agent login cap Maxed-out mis_ap CMS capacity Agent UID Skill number 2126 Over CMS agent login cap Maxed out mis_ap CMS capacity Agent UID Skill number 2127 Over BCMS agent login cap Maxed out mis_ap BCMS (Basic Call Management System) capacity Agent UID BCMS agent total 2128 Missing far-end IGAR LDN (Inter-Gateway Alternate Routing) 2129 No idle trunks in either network region (IGAR request) 2130 Deny TTI registration - IP endpoint not in ip-network-map IP address TTI state 2131 Deny TTI registration - IP endpoint requesting shared control IP address TTI state 21322299 not assigned 9 of 9 246 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Connection Manager Denial Events Event Types 2300 - 2399 show Connection Manager denial events, as listed in Connection Manager denial events (2300 - 2399) on page 247. Table 54: Connection Manager denial events (2300 - 2399) Event Type Event Description, as it appears on the event log Explanation Event Data 1 2300 Ept capabilities mismatch Endpoint connects to Time Division Multiplexed (TDM) bus or it hairpinned capabilities mismatch. 2301 Tran/rec codec mismatch Transmitted or received codec mismatch. 2302 Ip_ept is in loopback Ip_ept is in loopback. 2303 Silence suppress mismatch Endpoint connects to Time Division Multiplexed (TDM) bus or is hairpinned silence suppression mismatch. 2304 Tran/rec codec mismatch Transmitted or received codec mismatch. 2305 Silence suppress mismatch Ept1 directly connected to Ept2 silence suppression mismatch. 2306 Reject outbound OLC Reject outbound OLC. 2307 TDM resource blockage Time Division Multiplexed (TDM) resource blockage. 2308 Selected codec mismatch Codec no longer supported. 2309 Drop call codec mismatch Drop call, codec mismatch. 2310 Invalid regions Invalid region. 2311 Invalid codec region Invalid codec region. 2312 No DSP resource No Digital Signal Processor (DSP) resource. 2313 No free list channels No channels on free list. 2314 No channel resources No channel resources. 2315 Not enough capacity 23162328 not assigned 2329 No BW, prowler <--> IP ept No bandwidth channel resources between processor and IP endpoint. 2330 No BW, prowler <--> prowler No bandwidth channel resources between processors. 2331 No VOIP channel, PN <--> PN No Voice Over IPchannel resources between port networks. 2332 No BW, prowler <--> MG No bandwidth channel resources between processor and media gateway. 2333 No VOIP channel, PN <--> MG No Voice Over IPchannel resources between port network and media gateway. Event Data 2 1 of 2 Issue 1 June 2005 247 Denial Events Table 54: Connection Manager denial events (2300 - 2399) (continued) Event Type Event Description, as it appears on the event log Explanation 2334 No channel resources No channel resources. 2335 RejReqMode-no common mode Deny inbound RM, not compatible with modes received in request. 2336 RejReqMode-no common mode Deny inbound RM, cannot arrive at common profile. 2337 RejReqMode-no modes rcvd Deny inbound RM, no data modes were received in request. 2338 RejReqMode-not 2 connectd Deny inbound RM, there are not two pt_conn parties on call. 2339 RejReqMode-no common mode Deny inbound RM dirip ept, no common profile. 2340 T38Fail-no voip resources Insufficient voip resources. 2341 T38Fail-far end timeout Far-end timeout. 2342 T38Fail-near end timeout Near-end timeout. 2343 ReqMode reject received Time Division Multiplexed (TDM)/HP connection. 2344 ReqMode reject received DIRIP connection. 2345 ReqMode release received Request release received, Time Division Multiplexed (TDM)/ HP connection. 2346 ReqMode release received Request release received, DIRIP connection. 2347 Rej inc T38OLC, not seq'd Not in sequence, dropping call. 2348 Rej inc T38OLC, no common Incompatible mode, Time Division Multiplexed (TDM)/HP connection. Dropping call. 2349 Rej inc T38OLC, no common Incompatible mode, DIRIP connection. Dropping call. 2350 Rej inc T38OLC, idle state Deny inbound T38 OLC - IDLE state. Dropping call. 2351 Failed Xoip Attempt XOIP failed attempt, invalid call type. 2352 Failed Fax Relay Xoip Fax Relay XOIP failed attempt. 2353 Failed Modem Relay Xoip Modem Relay XOIP failed. 2354 T38Fail-no dsp resources Insufficient Digital Signal Processor (DSP) resources. 2355 IGAR trunk limit exceeded Attempt to exceed the number of trunks allowed for Inter-Gateway Alternate Routing (IGAR) in this network region. 2356 All IGAR managers in-use All Inter-Gateway Alternate Routing (IGAR) manager are in use. 2357 Failed Fax Prowler Prowler reports chl could not go to FAX mode. 2358 Failed Fax Media Gateway Media Gateway reports chl could not go to FAX mode. 23592399 not assigned Event Data 1 Event Data 2 2 of 2 248 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Dial Plan Manager Denial Events Event Types 2400 - 2406 show Dial Plan Manager denial events, as listed in Dial Plan Manager denial events (2400 - 2406) on page 249. Table 55: Dial Plan Manager denial events (2400 - 2406) Event Type Event Description, as it appears on the event log Explanation Event Data 1 2400 UDP: too many conversions Digit conversion counter exceeded. 2401 UDP: node-rte pat blank Node number route pattern is blank. 2402 UDP: ENP code blank ENP numbering prefix is blank. 2403 Loc Digits Size incorrect Location Prefix digits size is not n, where the UDP form’s matching row, Insert digits field is Ln. 2404 Var-in-Vec No adm for VAC Variable Access Code (VAC) in Variables in Vector Table not administered. 2405 Var-in-Vec Invalid digit Invalid digit entered, or Feature Access Code corrupted from call_p to dp_mgr. 2406 Unadministered annc ext Unadministered announcement extension for a location. Event Data 2 Data Manager Denial Events Event Types 3001 - 3003 show Data Manager denial events, as listed in Table 56: Data Manager generated Denial Events (3001 - 3003) on page 249. Table 56: Data Manager generated Denial Events (3001 - 3003) Event Type Event Description, as it appears on the event log Explanation 3001 Bridge in use indicate PR_BRIDGE object is in use 3002 Button in use PR_BUTTON/PR_BTNTTI object is in use 3003 Station/Trunk in use one of the station/trunk PREC object is in use Issue 1 June 2005 249 Denial Events Dial Access Plan Denial Events Event Types 3101 - 3200 show Dial Access Plan denial events, as listed in Dial Access Plan denial events (3101 - 3200) on page 250. Table 57: Dial Access Plan denial events (3101 - 3200) Event Type Event Description, as it appears on the event log Explanation 3101 DCS invalid PBX/Mach/Node Distributed Communication System (DCS) requires Trunk Group pbx-id, Signal Group Mach-id, or AAR Analysis node number. 3102 DCS no msg buffer avail No Distributed Communication System (DCS) message buffers are available. 3103 DCS Station LWC mis-admin Distributed Communication System (DCS) station Leave Word Calling is mis-administered. 3104 DCS Trunk Group mis-admin Distributed Communication System (DCS) trunk-group is mis-administered. 3105 DCS invalid PBX/Mach/Node Distributed Communication System (DCS) requires Trunk Group pbx-id, Signal Group Mach-id, or AAR Analysis node number 31063200 not assigned Event Data 1 Event Data 2 Meet Me Conference Denial Events Event Types 3201 - 3299 show denial events generated by the Meet Me conference process, as listed in Meet Me Conference denial events (3201 - 3299) on page 250. Table 58: Meet Me Conference denial events (3201 - 3299) Event Type Event Description, as it appears on the event log Explanation 3201 Meet-Me Access chg TMO Meet-me security/access change time-out. 3202 Invld Num Digits MM Acc. Meet-me security/access change received too many digits. 3203 MM Extention not valid Meet-me security/access change not a valid extension. 3204 MM Access Chg Not a VDN Meet-me security/access change not a Vector Directory Number extension. 3205 MM Invalid Access Entered Meet-me security/access change invalid security/access code. Event Data 1 Event Data 2 1 of 2 250 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 58: Meet Me Conference denial events (3201 - 3299) (continued) Event Type Event Description, as it appears on the event log Explanation 3206 MM Access Obj/SAT Busy SAT window with Meet-me security/access code or obj is busy and cannot make changes via AC. 3207 Merge Meet-me Conf call User tried to merge to a existing Meet-me conference call and mmcon _val failed to validate the merge. 3208 Serv Observ Meet-me VDN User tried to service-observe a Meet-me conference call and the service observing route failed. 3209 Meet-me Conf call full Meet-me conference total party number is over limit. 3210 Wrong MM Acc. code dialed Party failed to dial correct Meet-me conference access. 3211 Chg Station no Cons/Perm Meet-me security/access change the station extension does not have console permissions. 3212 VDN not a meetme type Vector Directory Number (VDN) is not a meetme type. 3213 MM Invalid Conf Ctrlr Sta Station extension does not match controller extension. 3214 MM Inv Trk not Remote Acc Trunk User ID not allowed as a controller extension. 3215 MM Invalid Station Type Invalid station type of calling extension. 3216 Conf/Transfer 2 Meet-me Conference/or transfer 2 Meet-me conference call. 3217 MM Abbrev Dial Invalid Cannot use abbreviated dialing. 3218 Error in EMMC route dgt Error retrieving Enhanced MeetMe Conferencing (EMMC) routing digits. 3219 Empty EMMC route digits Empty Enhanced MeetMe Conferencing (EMMC) routing digits. 3220 Exceed EMMC active conf Exceeded Enhanced MeetMe Conferencing (EMMC) active conference. 3221 Exceed EMMC license ports Exceeded Enhanced MeetMe Conferencing (EMMC) license ports. 3222 Exceed EMMC party limit Exceeded Enhanced MeetMe Conferencing (EMMC) party limit. 3223 32243299 Event Data 1 Event Data 2 Enhanced MeetMe Conferencing (EMMC)-no new vector proc not assigned 2 of 2 Issue 1 June 2005 251 Denial Events LSP Denial Events Event Types 3300 - 3399 show LSP-generated denial events, as listed in LSP denial events (3300 - 3399) on page 252. Table 59: LSP denial events (3300 - 3399) Event Type Event Description Explanation Event Data 1 Event Data 2 3300 IP RRJ-LSP not active Local Survivable Processor (LSP) is not yet active. NULL sending LSP’s IP address 3301 IP RRJ-LSP not admin Local Survivable Processor (LSP) has not been administered. NULL sending LSP’s IP address 3302 IP RRJ-Version mismatch Local Survivable Processor has not been administered. NULL sending LSP’s IP address 3303 IP RRJ-GK reg with GK Local Survivable Processor (LSP)/ESS is attempting to register with another LSP/ESS. 3304 IP RRJ-LSP's MG not admin Local Survivable Processor’s serial number does not match any administered gateway. NULL sending LSP’s IP address 33053399 not assigned (keyword) Data Error Events Event Types 3400 - 3499 show data error-generated denial events, as listed in Data Error denial events (3400 - 3499) on page 252. Table 60: Data Error denial events (3400 - 3499) Event Type Event Description, as it appears on the event log Explanation 3400 Error in vector data Bad step type. 3401 Invalid vector step type Bad step type. 3402 Companding mode mismatch Companding mode mismatch. 3403 Bad date in MCT record Bad Malicious Call Trace date. 3404 Bad date in MCT record Bad Malicious Call Trace date. 3405 Unicode cus file not read Unicode translation read error. Entire customer file not read. 3406 Error in Unicode cus file Unicode translation read error. Error found in customer file. Event Data 1 Event Data 2 1 of 2 252 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Denial Event Tables Table 60: Data Error denial events (3400 - 3499) (continued) Event Type Event Description, as it appears on the event log Explanation Event Data 1 3407 Unicode ava file not read Unicode translation read error. Entire Avaya file not read. 3408 Error in Unicode ava file Unicode translation read error. Error found in Avaya file. 34093500 not assigned Event Data 2 2 of 2 Contact Closure Denial Events Contact Closure Denial Event Types 3501 - 3503 show successful feature activations and are kept as historical data, as listed in Contact Closure denial events (3500 - 3503) on page 253. Table 61: Contact Closure denial events (3500 - 3503) Event Type Event Description Explanation 3500 not assigned 3501 Relay OPEN Contact closure OPEN. 3502 Relay CLOSE Contact closure CLOSE. 3503 Relay PULSE Contact closure PULSE. (keyword) Event Data 1 Event Data 2 Issue 1 June 2005 253 Denial Events ESS Denial Events Event Types 3600 - 3604 are ESS-generated denial events, and listed in ESS denial events (3600 - 3604) on page 254. Table 62: ESS denial events (3600 - 3604) Event Type Event Description, as it appears on the event log Explanation Event Data 1 Event Data 2 3600 IP RRJ-ESS not admin ESS has not been administered. NULL sending ESS’s IP address 3601 IP RRJ-ESS obj not init EssMgr_ptr has not been initialized. NULL sending ESS’s IP address 3602 IP RRJ-ESS bad SID sent ESS sent a bad System ID. SID sending ESS’s IP address ESS had a failure from ParseNsdLSPInfo method. NULL sending ESS’s IP address 3603 3604- not assigned 254 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Chapter 3: LEDs This chapter describes the meanings of the LEDs on system components and the alarm levels they indicate. The chapter includes the following topics: ● Alarm levels on page 255 ● Terminal alarm notification on page 256 ● Attendant console LEDs on page 257 ● Circuit pack LEDs on page 257 ● Avaya Ethernet Switch LEDs on page 268 ● UPS LEDs on page 269 ● IPSI LEDs on page 270 ● 650A Power supply LEDs on page 273 ● 655A Power Supply LEDs on page 273 ● S8710 Media Server LEDs on page 276 ● S8700 Media Server LEDs on page 279 ● S8500 Media Server LEDs on page 282 ● S8300 Media Server LEDs on page 283 ● G700 and Media Module LEDs on page 288 Alarm levels If a maintenance object in the system begins to fail some of the periodic tests, the system automatically generates an alarm that indicates the system needs to be restored to a normal condition. The system identifies three levels of alarms: ● Major alarms — Failures that cause critical degradation of service and require immediate attention. ● Minor alarms — Failures that cause some degradation of service, but do not render a crucial portion of the system inoperable. This condition requires action, but its consequences are not immediate. Problems might be impairing service to a few trunks or stations or interfering with one feature across the entire system. ● Warning alarms — Failures that cause no significant degradation of service or failures in equipment external to the system. Issue 1 June 2005 255 LEDs Alarms are communicated to the system users and technicians by entries in the alarm log and the lighting of LEDs located on the attendant console, on all circuit packs, on the server, on the Cajun Ethernet switch if there is one, and, optionally, on customer-designated voice terminals. Warning alarms are not reported to the attendant console. Terminal alarm notification Terminal alarm notification is an optional feature which displays several types of alarms on voice terminals with administered feature buttons or the attendant console. A maximum of 10 digital and/or hybrid voice terminals may be used. When an alarm occurs, the green status LED associated with the assigned button will be in a steady state. The LED may be turned off by pressing the button associated with the lighted alarm LED. If the LED is turned off and the alarm has not been resolved by the time maintenance reschedules testing, the green status LED will resume its steady state. The following alarms are displayed: ac-alarm Administered Connection alarm: A locally administered connection (ADM-CONN) has a major, minor, or warning alarm active. pr-awu-alm Auto Wakeup Journal Printer alarm: The automatic wakeup journal printer has a major, minor, or warning alarm active. off-bd-alarm DS1 or ATM Facility alarm: An off-board major, minor, or warning alarm is active on a DS1-BD, UDS1-BD, or ATM-TRK board. trk-ac-alm Facility Access alarm: The facility access trunk test feature is activated. major-alrm Major alarm: The system has logged a major alarm. mj/mn-alrm Major/Minor alarm: The system has logged a major or minor alarm. pr-pms-alm The Property Management System (PMS) printer has a major, minor, or warning alarm active. rs-alert Reset-Alert: reset system 2 or 3 has been performed. cdr1-alrm Call Detail Recording alarm: The primary CDR link has a major, minor, or warning alarm active. cdr2-alrm Call Detail Recording alarm: The secondary link has a major, minor, or warning alarm active. pr-sys-alm System Printer alarm: The System Printer (SYS-PRNT) has a major, minor, or warning alarm active. pms-alarm The Property Management System has a major, minor or warning alarm active. 256 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Attendant console LEDs Attendant console LEDs The console has two red LEDs, labeled “ALM” and “ACK.” The ALM LED lights steadily when there is a major or minor alarm at the switch cabinet. The ACK LED lights steadily if the alarm has been successfully reported. If the system is unable to report the alarm, the LED flashes; this signals the attendant to call the Avaya alarm receiving system and report the alarm. Circuit pack LEDs Typically each circuit pack has three LEDs on the front panel visible at the front of the carrier. There are some exceptions to this (for example, DS1CONV or IPSI circuit pack) that are covered later in this section. On most circuit packs, the LEDs indicate the following when lit (Table 63: LED indicators on page 257). Exceptions to these indications are explained in subsequent sections. Table 63: LED indicators LED Color State Interpretation Red Alarm The system detected a fault in this circuit pack. The alarm log should contain an on-board alarm for this circuit pack or one of the maintenance objects associated with it. The red LED is also lit briefly when a circuit pack is inserted or reset. If the circuit pack passes its initialization tests, the LED is extinguished. If a fault is detected, it remains lit. Green Testing The system is currently running tests on this circuit pack as part of background maintenance or demand testing. This LED is also lit briefly during initialization tests when a circuit pack is inserted or reset. Yellow Busy The circuit pack is currently in use by the system. This section includes LED interpretation on the following circuit packs: ● LED alarms without Alarm Log entry or with Error Type 1 on page 258 ● Expansion Interface circuit pack LEDs on page 259 ● Maintenance circuit pack LEDs on page 260 ● DS1C (TN574/TN1654) circuit pack LEDs on page 261 ● Switch Node Interface LEDs on page 265 ● Tone-Clock circuit pack LEDs on page 266 ● IPSI LEDs on page 270 Issue 1 June 2005 257 LEDs LED alarms without Alarm Log entry or with Error Type 1 Whenever the system or a part of the system is reset, every affected circuit pack will briefly light their red and green LEDs as they are initialized. Upon power up of a newly installed system, several alarm indicators may remain lit until the circuit packs are administered. These alarms should be ignored until administration is completed. Boards with a “P” suffix have downloadable firmware. If such a board has both its green and yellow LEDs lit simultaneously, a download may be in progress and the board will not appear to be recognized. Use either the SAT command status firmware download or status firmware download last to verify this condition. G350: For G350 - WAN media modules, MM314, MM340, and MM342. If these media modules are inserted in a slot administered for a voice media module the red LED will be lit. After a circuit pack has been initialized, a red LED should be accompanied by an alarm in the alarm log. A single fault can sometimes light alarm LEDs on several circuit packs, as in the following examples. ● A TDM bus problem may cause several port circuit packs to display red LEDs. ● A Maintenance circuit pack can prevent an Expansion Interface (EI) circuit pack from initializing. ● Extensive interactions in the Center Stage Switch (CSS) can cause multiple alarms from single faults in DS1C, SNI and SNC circuit packs and fiber links. ● Tone-Clock problems may cause other circuit packs to report alarms. ● Mis-connected optical fiber cables may cause several circuit packs to alarm. ● Packet-bus faults can cause several port circuit packs to display red LEDs. If a circuit pack has had at least five minutes to be initialized, and the red LED is lit without an associated alarm in the alarm log, the circuit pack may not be in communication with the system. This may also be the case when a circuit pack is properly administered and present in its slot, but there is an error type 1 logged against it. To determine whether this is so, proceed as follows: 1. Enter the list configuration board location command. If the system does not detect the circuit pack, this command will return: identifier not assigned or no board. If the documentation for the associated maintenance object gives no special instructions for this situation, go to the next step. 2. Check the hardware error log for TONE-BD or TDM-BUS errors. If the board has a “P” suffix execute the reset board location command, otherwise execute the test tdm and test tone-clock commands and use the appropriate maintenance procedures to resolve any identified faults. If this does not resolve the problem, go to the next step. 258 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Circuit pack LEDs 3. Reseat the suspect circuit pack. ! CAUTION: This procedure can cause a partial or total service outage. Consult thoroughly the documentation for the associated maintenance object before proceeding. Observe the precautions and procedures described above. CAUTION: 4. Inspect the backplane connectors for bent pins. 5. If the system seems to be functioning correctly, but the circuit pack in question will not communicate with the system, replace the circuit pack. Expansion Interface circuit pack LEDs The Expansion Interface (EI) TN570 circuit pack has the standard red, green and yellow LEDs. The red and green LEDs have the traditional meaning, where red indicates an alarm condition, and green indicates testing in progress. The yellow LED displays various flashing patterns to provide status information useful in isolating faults in the fiber link and other components connected to the fiber link. Table 64: Expansion Interface yellow LED flashing codes on page 259 illustrates the EI yellow LED states. Table 64: Expansion Interface yellow LED flashing codes LED on LED off Condition 0.1 sec 0.1 sec Fiber Out-of-Frame. This state indicates a failure of test #989. This may be caused by absence of the opposite end EI or Switch Node Interface (SNI), a broken or missing fiber, or a missing lightwave transceiver on either endpoint. 0.5 sec 0.5 sec In Frame — No Neighbor. This state corresponds to a failure of test # 237, usually due to a failure of this EI or of the EI or SNI at the other end of the fiber. 2 sec 0.2 sec EI Active. This is the normal state of an active EI that is an archangel of an EPN. solid on EI Active. This is the normal state for an active EI that is not an EPN archangel. These include EPN EIs connected to other EPN EIs in direct connect configurations, and EIs located in the processor port network. solid off EI Standby. This is the normal state for a standby EI in systems with a duplication option. Issue 1 June 2005 259 LEDs Maintenance circuit pack LEDs TN775D PN maintenance circuit packs have seven LEDs on their front panels. The top three LEDs are the standard group of red, green and yellow, and indicate the status of the circuit pack. The green LED on TN775Ds blinks faintly once per second, indicating continual self-testing. The second group of three LEDs, labeled “ALARMS”, reflects maintenance conditions throughout the system and indicates alarms reported against other components, as shown in Table 65: Maintenance circuit pack LED interpretation on page 260. Table 65: Maintenance circuit pack LED interpretation LED color State Level/ Function Interpretation Red flashing MAJOR Major alarm against a component in the same cabinet. solid MAJOR Major alarm against a component in another cabinet. solid MINOR Minor alarm against a component in another cabinet. flashing MINOR Minor alarm against a component in the same cabinet. flashing WARNING Warning alarm against a component in the same cabinet. solid WARNING Warning alarm against a component in another cabinet. Green on ACK Acknowledged; alarm has been reported. Red on EMERGENCY TRANSFER Emergency transfer has been invoked. This occurs upon power-up as well as during disabling failures. Yellow These LEDS are illustrated Figure 1: TN775 circuit pack LEDs on faceplate on page 261. 260 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Circuit pack LEDs Figure 1: TN775 circuit pack LEDs on faceplate Figure notes: 1. Alarm LED (Red) 4. Latch pin 2. Test LED (Green) 5. Locking lever 3. Busy LED (Yellow) DS1C (TN574/TN1654) circuit pack LEDs The TN574 and the TN1654 LEDs provide an indication of the state of the DS1 converter and facilities. Note: Note: DS1 converters are used exclusively with a CSS. TN574 circuit pack LEDs Seven LEDs provide an indication of the state of the DS1 converter (DS1C-BD) TN574 circuit pack and the DS1 facilities. The top group has the standard red, green and yellow LEDs. The red and green LEDs have the traditional meaning, where red indicates an alarm condition, and green indicates testing in progress. The four green LEDs on the bottom indicate the status of the DS1 facilities (see following section). Issue 1 June 2005 261 LEDs The yellow LED is used to indicate the state of the fiber interface, the fiber channel, and the DS1 channel as listed in Table 66: DS1C yellow LED flashing states on page 262 in order of priority. Table 66: DS1C yellow LED flashing states LED on LED off Condition 0.1 sec 0.1 sec Fiber Out-of-Frame or Fiber Loss of Signal 0.5 sec 0.5 sec In Frame, fiber channel down. The fiber channel communicating between the DS1C and the other fiber endpoint (EI or SNI) is down. 1 sec 1 sec In Frame, DS1 channel down. The channel between the two DS1Cs in the DS1C complex is down. solid on DS1C active. This is the normal state for an active DS1C. solid off DS1C standby. This is the normal state for a standby DS1C in critical-reliability systems (duplicated PNC). DS1 Facility LEDs Below the three standard LEDs on the DS1C circuit pack are four green LEDs that indicate whether a receive signal is present for each of the four DS1 facilities. Figure 2: TN574 DS1 Converter circuit pack LEDs on page 263 shows which facility (A, B, C, or D) corresponds to each LED. If a green LED is off, there is a Loss of Signal condition on the DS1 facility associated with that LED. The presence of a signal does not guarantee that the signal is using the correct framing format or line coding; an Alarm Indication Signal indicating that the opposite end of the DS1C complex is out of service may be present. 262 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Circuit pack LEDs Figure 2: TN574 DS1 Converter circuit pack LEDs Figure notes: 1. Alarm LED (Red) 4. STATUS LEDs 2. Test LED (Green) 5. SPAN LEDs 3. Busy LED (Yellow) TN1654 circuit pack LEDs The TN1654 DS1C-BD board has 11 LEDs on its faceplate. The top three system standard LEDs indicate the state of the DS1C-BD board. These LEDs are under firmware control until the board has established a link to the S8700 Media Server via the EI or SNI. Once the link is established, software controls the three LEDs. If the link breaks, the LEDs are again under firmware control. The red and green LEDs have the traditional meaning, where red indicates an alarm condition, and green indicates testing in progress. The red and green LEDs are also turned on during circuit pack initialization by firmware. When the control link to the circuit pack is lost, firmware controls the red LED to indicate an alarm condition. Issue 1 June 2005 263 LEDs The yellow LED under firmware control is used to indicate the state of the physical fiber interface, the Fiber Channel (link to EI or SNI), the DS1 Control Channel (link to opposite DS1CONV board), and the S8700 Media Server communications link in the following manner and order of priority. (The yellow LED remains on for longer periods of time as the DS1CONV complex becomes closer to being fully operational.) 1. If the fiber is Out of Frame or if a Fiber Loss of Signal condition exists, the yellow LED will flicker at a 5 Hz rate (on for 100 mS, off for 100 mS). 2. If the fiber channel is down (DS1 Converter circuit pack/fiber endpoint communications), the yellow LED will flash at a 1 Hz rate (on for 500 ms, off for 500 ms). 3. If the DS1 control channel is down between the two DS1CONVs in the DS1CONV complex, the yellow LED will pulse at a 0.5 Hz rate (on for 1 second, off for 1 second). 4. If the S8700 Media Server communications link is down, the yellow LED will wink off every 2 seconds for 200ms (2 sec on, 200 msec off). 5. If all is well with the fiber interface and every communications channel, the yellow LED will remain on continuously in a standard- or high-reliability system configuration. In critical-reliability systems (duplicated PNC), an active DS1CONV circuit pack will have its yellow LED on continuously, and a standby DS1CONV circuit pack will have its yellow LED off. The LED will then be under software control. The bottom four green LEDs on the TN574 DS1CONV board are under hardware control. The four green LEDs indicate, for each DS1CONV facility, whether a receive signal is present for the DS1 facility The next four LEDs on the TN1654 DS1CONV board are labeled STATUS LEDs and are for future use. These LEDs will not be lit. The bottom four LEDs on the TN1654 board are labeled SPAN LEDs. These LEDs are under firmware control. If the facility is not administered, then the LED is not lit. The LED is lit amber if the facility is running alarm free. If the facility is detecting either a red alarm (loss-of-signal or loss-of-frame), a yellow alarm (remote frame alarm) or a blue alarm (AIS signal) then the LED is lit red. The SPAN SELECT switch on the TN1654 faceplate is for future use. Pushing the switch will have no effect on the board. See Figure 3: TN1654 DS1CONV circuit pack on page 265 for a view of the faceplate on the TN1654 DS1CONV circuit pack. 264 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Circuit pack LEDs Figure 3: TN1654 DS1CONV circuit pack . INSET 0015_0 RBP 052396 Switch Node Interface LEDs The Switch Node Interface (SNI) TN573 circuit pack has the standard red, green, and yellow LEDs. The red and green LEDs have the traditional meaning, where red indicates an alarm condition, and green indicates testing in progress. The yellow LED displays various flashing patterns to provide status information useful in isolating faults in the fiber link and other components connected to the fiber link. Issue 1 June 2005 265 LEDs Table 67: Switch Node Interface (SNI) yellow LED flashing states on page 266 illustrates the SNI yellow LED states. Table 67: Switch Node Interface (SNI) yellow LED flashing states LED on LED off 0.1 sec 0.1 sec Fiber Out-of-Frame. This state indicates a failure of test #238, which may be caused by absence of the opposite end EI or Switch Node Interface, a broken or missing fiber, or a missing lightwave transceiver on either endpoint. 0.5 sec 0.5 sec In Frame — No Neighbor. This state corresponds to a failure of test # 237, usually due to a failure of this SNI, or the EI or SNI at the opposite of the fiber. This condition may also be due to a faulty Switch Node Clock (SNC). solid on Condition SNI Active. This is the normal state for an active SNI. solid off SNI Standby. This is the normal state for a standby SNI in systems with a duplication option. Tone-Clock circuit pack LEDs The Tone-Clock circuit packs found in non IPSI connected port networks have the standard red, green and yellow LEDs. The red LED has the traditional meaning. The yellow and green LEDs flash in specific patterns to indicate the status of the circuit pack. The standby status applies only to systems with a duplication option. Maintenance/Test circuit pack LEDs The TN771D maintenance/test circuit pack has the standard red, green, and yellow LEDs. The red and green LEDs have the traditional meaning, where red indicates an alarm condition, and green indicates testing in progress. The yellow LED can be off or on continuously or flashing, depending on the mode of operation of the TN771D and whether or not it has detected errors. The yellow LED is on steady when the TN771D’s analog test port or digital test ports are being used to test trunks or line circuits. The yellow LED is also used to indicate packet-bus status. Table 68: TN771D Maintenance/Test Yellow LED States on page 267 illustrates the maintenance/test yellow LED states as they apply to packet-bus activity. 266 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Circuit pack LEDs Table 68: TN771D Maintenance/Test Yellow LED States LED State1 TN771D Mode Condition Solid off Normal The Maintenance/Test circuit pack detects no packet-bus faults. Solid on2 Normal The Maintenance/Test packet-bus port has successfully reconfigured the packet bus around a fault. Flashing (1 Hz) Normal The Maintenance/Test packet-bus port is unable to reconfigure the packet bus around a fault. Solid off Standalone3 The Maintenance/Test detects no packet-bus faults. Solid on Standalone This condition cannot normally occur. The LED is always either off or blinking in standalone mode. Flashing (1 Hz) Standalone The Maintenance/Test packet-bus port detects a packet-bus fault. 1. It takes 5 to 10 seconds for the yellow LED to respond to a change in the state of the packet bus. 2. Because the yellow LED on the Maintenance/Test circuit pack can also be on steady when the digital and analog test ports on the circuit pack are in use, exact interpretation of the yellow LED may require that the technician busy out the analog and digital test ports or examine the error and alarm logs for PKT-BUS errors and alarms. 3. “Standalone” refers to the TN771D’s capability to operate autonomously as a troubleshooting aid. Issue 1 June 2005 267 LEDs Avaya Ethernet Switch LEDs The Avaya Ethernet switch’s LEDs are shown in Figure 4: Avaya Ethernet switch LEDs on page 268. Figure 4: Avaya Ethernet switch LEDs 51 52 53 54 55 56 57 58 1 2 3 4 5 6 7 8 9 Cajun P333T Switch 10 11 12 EXPANSION SLOT 59 60 61 62 63 64 65 66 FIV 13 14 15 16 LNK COL Tx 17 18 19 20 Rx FDX FC Hspd LAG 21 22 23 24 SYS OPR PWR LAG LAG LAG 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CONSOLE 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 1 2 3 4 5 6 7 8 9 10 11 12 EXPANSION SLOT 1 FIV 13 14 15 16 LNK COL Tx 17 18 19 20 21 22 23 24 Rx FDX FC Hspd LAG 2 SYS OPR PWR 3 ledl333t KLC 030602 4 Figure notes: 1. Ports in use 3. Power 2. CPU boot status 4. Lights if this module is the Cajun P33x stack master The following three LEDs are the primary indicators: ● SYS shows whether this module is the Cajun P330 stack master. ● OPR shows CPU boot status. ● PWR shows when power is on. For all other LEDs, refer to the quick start guide and user guide that came with the Avaya Ethernet switch. 268 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers UPS LEDs UPS LEDs All Ethernet hubs and UPSs have LEDs to indicate that they are powered on or off. LEDs “on” imply the device is powered on. LED “off” implies the device is powered down. The Powerware front panel has the LEDs shown in Figure 5: UPS LEDs on page 269. Figure 5: UPS LEDs ledlups KLC 030102 1 2 8 7 3 4 5 6 Figure notes: 1. Normal mode indicator 5. Off button 2. Battery mode indicator 6. On button 3. Bypass mode indicator 7. Bar graph indicators 4. Test/Alarm reset button 8. Alarm indicators When the Normal mode LED is steady green, it has power. If the LED is flashing, the UPS is in standby mode. For information on the other LEDs, refer to the UPS user’s guide that came with the Powerware UPS unit. Issue 1 June 2005 269 LEDs IPSI LEDs There are four LEDs on the TN2312AP IPSI faceplate, and five LEDs on the TN2312BP IPSI faceplate. The top three LEDs are the standard ones found on most TN circuit packs. The fourth LED imitates the TN2182B Tone-Clock’s amber LED. The archangel flashes the yellow LED when active, 2 seconds on and 200 msec off. In addition, the TN2312BP has a fifth LED that shows the emergency transfer control status. Figure 6: IPSI display showing connectivity status 2 3 4 5 ledlipsi KLC 030502 1 Table 69: IPSI connection status (figure notes) Connectivity status 1 2 3 4 5 IPSI is connected to Avaya Ethernet switch no yes yes yes yes IPSI has an IP address no no yes yes no Laptop computer is connected to IPSI services port no no no yes yes 270 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers IPSI LEDs Figure 7: S8700 IP-Connect IPSI display 1 2 CLK S E R V I C E ledlip1 KLC 030502 N E T W O R K Figure notes: 1. IPSI using DHCP 2. IPSI has connectivity and an IP address Issue 1 June 2005 271 LEDs Figure 8: S8700 Multi-Connect IPSI Board Display 1 CLK 2 3 S E R V I C E ledsa01 KLC 030502 N E T W O R K Figure notes: 1. Switch identifier 2. Cabinet 3. IPSI has connectivity and an IP address 272 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers 650A Power supply LEDs 650A Power supply LEDs Table 70: LED and alarm conditions on page 273 shows the LED and alarm conditions for the 650A Power Supply. Ring voltage and neon bus output do not activate alarm status. Table 70: LED and alarm conditions Condition LED status Alarm state Fan alarm Normal Red off; Yellow on Open Normal No input power Red off; Yellow off Closed No input power DC output not present (except Neon) Red on; Yellow off Closed DC output not present (except Neon) Fan alarm Red on; Yellow on Closed Fan alarm 655A Power Supply LEDs The G650 media gateway normally has two 655A power supplies. Each has a set of five LEDs, the function of which is indicated in Table 71: 655A Power Supply LEDs on page 273. Table 71: 655A Power Supply LEDs LED Color Function 1 Red Failure of power supply or fan 2 Yellow Status of power supply OK 3 Green AC input voltage applied 4 Green DC input voltage applied 5 Green Power supply providing ring voltage Normally the ring voltage LED (#5) on the left power supply is ON and the ring voltage LED on the right power supply is OFF. This changes momentarily when the ringer interchange test is run. The ring voltage LED will only remain lit on the right power supply when there is a power supply failure of the left hand supply or the left hand supply is removed. Issue 1 June 2005 273 LEDs LED indicators of serial bus commands to the power supply Operation of the 655A power supply LED indicators for visual indication of serial bus commands to the power supply for power supply shutdown and ringing shutdown are described below. Power supply shutdown The 655A power supply can be commanded off for a period selectable from 1 to 255 seconds. The intent is to allow a hard reset to the G650 chassis remotely. The yellow LED indicating correct operation of the 655A power supply is on for normal power supply operation. When the power supply is commanded off, the yellow LED blinks at a rate of 1 second on and 100ms off, indicating that the power supply is operational but commanded off by the serial bus. Ringing shutdown The left hand power supply in the G650 cabinet is the master ringer. If the master ringer fails, ringing is transferred to the redundant power supply, if present, and the red LED on the left hand power supply turns on and the yellow LED turns off, indicating failure of the power supply. The serial bus can command the ringer off for a period of 1 to 255 seconds. The purpose of this command is to verify redundant ringer operation through the serial bus, remotely from the G650 chassis. The red LED blinks at a rate of 1 second on and 100ms off, indicating that the power supply is operational but commanded off by the serial bus. A second command relating to ringer operation is the to command the master ringer off, which shuts down the master ringer and transfers control to the redundant power supply. This command is used to permanently transfer ring voltage to the redundant power supply through the serial bus, in order to resolve a problem with the master ringer. The red LED blinks at a rate of 1 second on and 100ms off, indicating that the power supply is operational but commanded off by the serial bus. Duplication memory card LEDs The Duplication memory card has LEDs that indicate active/standby, fiber link integrity/activity states. The LED functions are: ● Link Active -- Green when light signal is sensed on the fiber. ● Link Sync -- Green when characters are received. ● Trans Mode -- Green when transmission is enabled. ● Receive Mode -- Green when reception is enabled. 274 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Duplication memory card LEDs On the active server the Trans Mode LED will be green and the Receive Mode LED will be dark. On the standby server the Receive Mode will be green and the Trans Mode LED will be dark. Also see System shutdown LEDs on page 280. Testing the Duplication Memory card LEDs When you test the LEDs, the DAJ-1 or DAL-1 duplication memory card LED should blink according to the following pattern: 1 second red, 1 second red off, 1 second green, 1 second green off and so on for a total of one minute. If the LED shows any of the following flashing patterns, an abnormal condition is indicated. Table 72: Duplication memory card abnormal LED conditions on page 275 describes the condition and suggests actions to take to resolve it. ! WARNING: WARNING: The DAJ-1 and DAL-1 are not interchangeable. The DAJ-1 will not function in the S8710 and the DAL-1 will not function in the S8700 media server. Table 72: Duplication memory card abnormal LED conditions LED Color Behavior Indication Resolution Red Flashes on 1 second, off 3 seconds in a repeating pattern The green element is burned out Replace the server. Green Flashes on 1 second, off 3 seconds, in a repeating pattern The red element is burned out Replace the server. LED remains off continuously The DAJ-1 or DAL-1 card is not getting power, or the server is hung If the server is hung, it should automatically reboot itself. If it does not, power it down and reboot it. Flashed continuously The server is hung If the server is hung, it should automatically reboot itself. If it does not, power it down and reboot it. Green or Red Issue 1 June 2005 275 LEDs S8710 Media Server LEDs The S8710 Media Server has LEDs on both the front and back panels. Use the links in Table 73 for LED information and interpretation. Table 73: S8710 LED information S8710 location Diagram LED interpretation Front panel Figure 9 Table 74: S8710 front panel LED interpretation on page 277 Back panel Figure 10 Figure notes: S8710 rear panel LED interpretation on page 278 Figure 9: LEDs on front panel of S8710 Media Server 1 2 3 4 disc 2 1 2 6 0 0 Simplex 1 1 COMPACT Duplex ch 1 ch 2 5 1 msdsled1 KLC 041304 276 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8710 Media Server LEDs Table 74: S8710 front panel LED interpretation Number Description Status 1 Internal health GREEN: normal AMBER: system degraded. See system board LEDs to identify component in degraded state. RED: system critical. See system board LEDs to identify component in critical state. 2 Power supply GREEN: normal AMBER: power redundancy failure RED: Critical power supply failure 3 NIC 1 (Eth0) link/activity (GREEN) STEADY ON: network link FLASHING: network link and activity Off: No link to network 4 NIC 2 (Eth1) link/activity (GREEN) STEADY ON: network link FLASHING: network link and activity OFF: No link to network 5 Active/Standby mode (BLUE) STEADY ON: in active mode FLASHING: in standby mode OFF: deactivated NOTE: If pressed, the LED is deactivated; wait 10 seconds and the LED comes back on. 6 Power on/ Standby button/ System power GREEN: system on AMBER: system shut down but power still applied OFF: power supply failure Issue 1 June 2005 277 LEDs Figure 10: LEDs on back panel of S8710 Media Server 1 3 2 3 2 4 3 3 2 DAL1 DUP MEMORY LINC ACTIVE LINC SYNC TRANS MODE RECEIVE MODE 100 MGz 2 100 MGz iLO 2 1 1 133 MGz VDCI UID 5 6 8 7 msds871c KLC 040604 Figure notes:S8710 rear panel LED interpretation Number Description Status 1 Not used ON: expansion board failed. OFF: normal 2 Not used STEADY ON: slot has power FLASHING: power is cycling OFF: no power 3 Quad-NIC fault (slot 2) (AMBER) ON: expansion board failed. OFF: normal 4 Quad-NIC power (slot 2) (GREEN) STEADY ON: slot has power FLASHING: power is cycling OFF: no power 5 RJ45 link (GREEN) ON: linked to network OFF: not linked to network 6 RJ45 link (GREEN) STEADY ON: network activity FLASHING: network activity OFF: no network activity 7 Active/standby mode (BLUE) STEADY ON: in active mode FLASHING: in standby mode Off: deactivated NOTE: If pressed, the LED is deactivated; wait 10 seconds and the LED comes back on. 1 of 2 278 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8700 Media Server LEDs Figure notes:S8710 rear panel LED interpretation (continued) Number Description Status 8 Power supply (GREEN) ON: power is on and power supply is functioning properly OFF: indicates one or more of the following conditions: ● AC power is unavailable ● Power supply failed ● Power supply in standby mode ● Power supply exceeded current limit 2 of 2 S8700 Media Server LEDs The S8700 Media Server has an LED called Active/Standby that indicates whether the server is the active server or the standby server. The Active/Standby LED in the “on” state implies active and in the “flashing” state implies standby. It flashes at the rate of 400 ms “on” and 600 ms “off” when in standby mode. Issue 1 June 2005 279 LEDs Figure 11: S8700 Media Server LEDs—Front and Back 1 2 ACTIVE SERVICE 1 3 4 STANDBY 5 6 U2 7 8 5 4 3 2 9 RECEIVE LINE AVAYA LINK STAT TRANS DAI - 1 DUP MEMORY 2 10 11 1 scdlled KLC 030502 Figure notes: 1. Power 7. U2 (not used) 2. Configuration fault 8. 4 NIC ports (the numbers indicate their assigned Ethernet ports) 3. Disk activity 9. LEDs for the NIC ports 4. Network activity (not used) 1 0 . LEDs for fiber optic duplication connectivity 5. Service—configuration health (not used) 1. Status LED (not used) 6. Active or standby mode indicator System shutdown LEDs All server and Avaya duplication memory card LEDs are in the “off” state but still powered “on” when the server is shut down. Testing server LEDs Using the media server Web interface, click Diagnostics > Test Server LEDs to make sure that the Active/Standby LED on the server and the transmit LED on the DAJ-1 or DAL-1 duplication memory card are controllable and not burned out, and that the server is not hung. During the test, the Active/Standby LED on the media server and the transmit LED on the duplication memory card should blink slowly (1 second on, 1 second off) for 1 minute. 280 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8700 Media Server LEDs To test the server LEDs: 1. On the main menu, under Diagnostics, click Test Server LEDs. 2. On the Test Server LEDs screen, click Test LEDs. 3. Observe the Active/Standby LED on your server and the transmit LED on your duplication card to ensure they are blinking. Interpreting the test results An abnormal condition is indicated if an LED shows any of the following flashing patterns. LED color / behavior Indication Flashes red The green element is either burned out or not controlled. Flashes green The red element is either burned out or not controlled. Flashes between red and amber The green element is stuck on. Flashes between green and amber The red element is stuck on. Stays amber continuously Either the server is hung or the LED controller is stuck. Stays off continuously The server is hung or powered off, the controller is stuck, or the server is using a new or different LED controller. Also see Testing the Duplication Memory card LEDs on page 275. Resolving problems If the server is hung, you do not need to do anything. It should automatically reboot and fix itself. If the server does not reboot itself, power it down and then reboot it. If an LED is clearly stuck or has a burned out element, ignore the indicators until you can conveniently replace the server. Issue 1 June 2005 281 LEDs S8500 Media Server LEDs The S8500 Media Server has: ● Five (5) LEDs on the front panel (Figure 12: S8500 front panel on page 282) ● Four (4) LEDs on the back (Figure 13: S8500 rear panel on page 283) Figure 12: S8500 front panel 1 2 3 4 5 disc 6 h3msfrnt LAO 070103 7 8 9 Figure notes: 1. CD-ROM drive activity LED (green) 6. System-error LED (amber) 2. CD eject button 7. Hard disk drive activity LED (green) 3. Power-control button 8. Reset button 4. USB connector 1 9. Power-on LED (green) 5. USB connector 2 The four LEDs on the S8500 back panel are shown in Figure 13: S8500 rear panel on page 283. 282 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8300 Media Server LEDs Figure 13: S8500 rear panel PCI 1 100-127 -, 3,0A, 50/60 Hz 200-240 -, 1,5A, 50/60 Hz PCI 2 LINK TX/RX 133 MHz/64 Bit, 100 MHz/64 Bit LINK TX/RX 2 1 h3msble2 KLC 082503 100-127 -, 3,0A, 200-240 -, 1,5A, 5 2 1 Figure notes: 1. Activity 2. Connection speed ● LED is off: there is a 10 BASE-T active link. ● LED is green: there is a 100 BASE-T active link. ● LED is orange: there is a 1000 BASE-T active link. S8300 Media Server LEDs Figure 14: S8300 Media Server The S8300 Media Server has a total of 6 LEDs on the faceplate (Figure 14: S8300 Media Server on page 283). The three standard, red, green, and yellow LEDs. See S8300 LED differences from Media Modules on page 284 for a detailed description of these LEDs. The three additional LEDs: ● A fourth LED labeled “OK-to-Remove”, which indicates when the S8300’s disk is properly shut down. ● Fifth and sixth LEDs, located on the lower left and right sides, respectively, of the Services Port, which indicate whether or not data is being sent over the RJ45 jack, and the data rate. Issue 1 June 2005 283 LEDs GREEN “OK-to-Remove” LED The S8300 has a hard drive that must be shut down prior to removal of the S8300. Initiate a shutdown process by first depressing the shutdown button located next to the fourth GREEN “Ok-to-Remove” LED for 2-4 seconds (specific to the S8300). The GREEN LED will first blink; then go steady. Once steady, the GREEN LED indicates that the disk drive has been shut down properly and the S8300 is ready to be removed. Follow standard Media Module removal procedures after the GREEN LED indicates that the disk drive has been properly parked. There are three different ways that you can properly shut down the S8300 before it is removed: ● Press the shutdown button on the faceplate for 2-4 seconds. ● Initiate shutdown via the Web interface with a computer connected either: ● Remotely, on the customer’s LAN ● Locally, on the S8300 using the Services Port on the faceplate of the S8300 GREEN or YELLOW Services Port LEDs One LED is located on the lower left side of the Services port. It indicates the data rate of the connection: ● When GREEN, this LED indicates a 10MB connection. ● When YELLOW, this LED indicates a 100MB connection. A second LED, located on the lower right side of the Services port, indicates whether or not data is being sent over the RJ45 jack. This LED serves as a visual status of the Services' Ethernet interface (TX/RX). S8300 LED differences from Media Modules Certain behaviors of the traditional S8300 LEDs differ from the Media Modules because the S8300 is a Media Server running Communication Manager. ● Situations like “insanity” and IP concepts of “registered” through H.248 do not necessarily apply to other Media Modules. ● The RED LED provides a major alarm indication. Software turns off the RED LED during system startup. After startup, software turns on the RED LED whenever a major alarm is present, and turns off the RED LED whenever a major alarm clears. Since the S8300 sees a major alarm whenever a G700 Media Gateway becomes unregistered, this means the RED LED turns on. If the Media Gateway subsequently becomes registered, the major alarm clears, and the RED LED turns off. 284 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8300 Media Server LEDs Note: Note: For an S8300 configured as an LSP, the converse is true. If a G700 Media Gateway registers with an LSP, a major alarm is generated, and the RED LED turns on. When the Media Gateway unregisters, the RED LED turns off. The RED LED can be turned on by software to report an application or other error. The RED LED can also be turned on by a hardware watchdog that has not been cleared for at least 10ms, when the processing complex has ceased to function. ● The GREEN LED provides self-testing and maintenance indication. For an S8300, the software turns on the Green LED when the Avaya Communication Manager application is running. This is important to know when the S8300 is used in the Local Survivable Processor (LSP) configuration and no gateways or IP endpoints are registered with it. ● The YELLOW LED provides active “in use” indication. For an S8300, the software turns on the YELLOW LED during system startup, and turns off the LED during shutdown. During normal call processing operation, the YELLOW LED turns on whenever a G700 Media Gateway, an IP station, or an IP console is registered with the S8300. Likewise, it turns off when none of the IP endpoints are registered. Table 75: Major alarm (red LED) on page 285 through Table 79: ENET Link/Activity (green LED) on page 287 illustrate the states of S8300 LEDs. Table 75: Major alarm (red LED) Major alarm Indicator Power on Reset On BIOS Boot On OS and SW Boot On System Up Off - SW H.248 Registered Off - SW Shutdown in Progress On Shutdown Complete On Issue 1 June 2005 285 LEDs Table 76: Test – Avaya Communication Manager status (green LED) Test – To Be Defined Power On Reset Off BIOS Boot Off OS and SW Boot On-SW System Up Off - SW Avaya Communication Manager Running On H.248 Registered Off - SW Shutdown in Progress Off - SW Shutdown Complete Off Table 77: Active – In Use (yellow LED) Active – In Use Power On Reset Off BIOS Boot Off OS and SW Boot Off System Up SW H.248 Registered On-SW Shutdown in Progress Off-SW Shutdown Complete Off Table 78: OK to Remove (green LED) OK to Remove Power On Reset Off BIOS Boot Off OS and SW Boot Off System Up Off 1 of 2 286 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers S8300 Media Server LEDs Table 78: OK to Remove (green LED) (continued) OK to Remove H.248 Registered Off Shutdown in Progress 1 Hz flash Shutdown Complete On 2 of 2 Table 79: ENET Link/Activity (green LED) ENET Link/Activity Power On Reset Off BIOS Boot N/A OS and SW Boot N/A System Up Link Status H.248 Registered Link Status Shutdown in Progress Unknown Shutdown Complete Off S8300 LED lighting sequence In general, S8300 LEDs light in order from top to bottom, then from left to right on the S8300 faceplate. The following order applies during restart or boot of the S8300: 1. ALM - RED: lights up first then turns off. 2. TST - GREEN: lights up second then turns off. 3. ACT - YELLOW: lights up third then turns off. 4. OK To REMOVE - GREEN: lights up fourth then turns off. 5. LEFT LED in SERVICES jack - GREEN (10 MB link speed): lights up fifth then turns off. 6. LEFT LED in SERVICES jack - YELLOW (100 MB link speed): lights up sixth then turns off. 7. RIGHT LED in SERVICES jack - GREEN: lights up seventh then turns off. Issue 1 June 2005 287 LEDs G700 and Media Module LEDs LEDs are important status indicators for technicians during on-site installation, maintenance, troubleshooting, and repair. They encompass three major areas: Alarms, Testing, and Usage Activity. Some LEDs are specialized to support specific procedures (such as removing the S8300 Media Server). When alarms or problems occur, LEDs are present to indicate that attention by a technician is needed. LEDs appear on the G700 LED panel, and each Media Module. The G700 LEDs are the same as those on the Avaya Cajun P330, with the following exceptions: ● Slight modifications to two of the LEDs (OPR and SYS) ● Addition of the Alarm LED to the LED Panel to display prominently any error condition See “Table 2-1: Avaya P333T LED Description, in the "Avaya P333T User’s Guide" for a complete listing of LEDs. Some Media Modules have additional LEDs, although each Media Module has the three standard LED. Table 80: LED Interpretation on page 288 indicates the meanings associated with standard DEFINITY server LEDs. Although in some cases these LEDs have been augmented or modified for the S8300 Media Server and G700 Media Gateway, it is important to be aware of their standard meanings when viewing the system. Table 80: LED Interpretation Note: Note: Red Upon power-up or module insanity, this LED is turned on. Upon passing diagnostics, this LED is turned off. Green During power-up self testing and maintenance testing, this LED is turned on. Yellow This LED indicates that the module is in service. Note: The four multi-color specialized status LEDs that have appeared on various DEFINITY server TN boards like the T1/E1/DS1 board (TN464) do not appear on the Media Modules. Note: LEDs can also be viewed using the embedded Device Manager on the L2 Switching Processor; however, it displays LED position only, and does not indicate status. 288 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs LED panel location on the G700 As shown in Figure 15: G700 LED Panel Location on page 289, the LED panel is located on the top left corner of the G700. Directly below the LED panel is Media Module slot V1, which can be occupied by any type of Media Module. However, the S8300 Media Server can reside only in this particular slot because of height restrictions (for a specific discussion of the S8300 LEDs, see S8300 Media Server LEDs on page 283. Figure 15: G700 LED Panel Location 3 ALM PWR CPU MSTR V1 1 ALM TST ACT OK TO REMOVE LNK COL Tx Rx FDX 6 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 V2 FC Hspd LAG EXT 1 EXT 2 SHUT DOWN 2 SERVICES USB 1 SO ALM TST ACT SIG EI SM EM SI EO E1/T1 V3 USB 2 V4 EXT 1 EXT 2 4 EIA 530A DCE ALM TST ACT 7 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ALM TST ACT CONSOLE 9 5 msdcs830 KLC 031402 8 Figure notes: 1. Media Module Slot #1 (V1) 5. 10/100 BaseT Ethernet Ports (Ext1, Ext2) 2. S8300 Services Port (Used with cross-over ethernet cable) 6. Media Module Slot #2 (V2) 3. S8300 USB Series Modem connection 7. Media Module Slot #3 (V3) 4. Avaya Expansion Module Slot 8. Media Module Slot #4 (V4) 9. Console Interface (use with serial cable) Figure 16: G700 LED Panel on page 290 shows an expanded view of the G700 LED panel. Issue 1 June 2005 289 LEDs Figure 16: G700 LED Panel 51 ALM PWR CPU MSTR LNK COL Tx Rx FDX 52 V1 ALM TST ACT OK TO REMOVE LNK COL Tx Rx FDX 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 FC Hspd LAG V2 EXT 1 EXT 2 V3 USB 1 55 SO ALM TST ACT SIG 60 EI 61 SM EM 62 V4 EXT 2 57 58 SI 64 65 66 EO EIA 530A DCE ALM TST ACT USB 2 EXT 1 56 63 E1/T1 SHUT DOWN SERVICES 54 EXT 1 EXT 2 59 ALM PWR CPU MSTR 53 FC Hspd LAG 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ALM TST ACT CONSOLE msdcled2 KLC 031402 290 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs Front panel LEDs The front panel includes the following LEDs (Figure 17: G700 Front Panel LEDs on page 291): ● 4 LEDs in Voice/Data Module zone (ALM, PWR, CPU, MSTR) Note: The LEDs labeled OPR and SYS on the P330 are labeled CPU and MSTR, respectively, on the G700. Note: ● 16 LEDs representing the Data Ports associated with the Personality Module or Data Expansion Ports ● 8 LEDs in Data Function zone (LNK, COL, Tx, Rx, FDX, FC, Hspd, LAG) ● 2 LEDs (EXT 1 and EXT 2) for two 10/100 Mb data ports on the chassis Note: The four LEDs (ALM, PWR, CPU, MSTR) are positioned as closely as possible to the top left corner of the LED Panel so that important motherboard-related information can be quickly located by the service technician. Note: Figure 17: G700 Front Panel LEDs 51 ALM PWR CPU MSTR LNK COL Tx Rx FDX 52 53 54 55 56 57 58 FC Hspd LAG EXT 1 EXT 2 59 60 61 62 63 64 65 66 ledcled KLC 031402 A total of 30 LEDs appear on the LED Panel for the G700. The following three LEDs have been added to the Avaya Cajun LEDs (see “Avaya P330 Manager User Guide”): ● RED ALM or Alarm LED ● EXT 1 LED ● EXT 2 LED The G700 MSTR LED differs from the Avaya Cajun LED in that the bottom G700 in a stack of 10 G700s with the same version firmware is always elected master (therefore, its MSTR light is lit). But, if the firmware versions are not the same, the G700 with the latest firmware version is elected master and its MSTR light is lit. If there is only one G700 in a stack, its MSTR light is always lit. Issue 1 June 2005 291 LEDs Navigating using the front panel LEDs Navigation using the front panel LEDs on the G700 is that same as with the Avaya Cajun P330 series. “Table 2-2: Avaya P330 <--> Select buttons, in the "Avaya P333T User’s Guide". For example, a technician can use the arrows to move left and right between the LEDs, and check the following: ● LNK (link) ● Col (collision) ● Tx (send) ● Rx (receive) In addition, a technician can query the status of the ports using 51-66 in the LED panel. Use the push buttons (on the right and left of data mode LEDs) for selecting the function to be reported simultaneously by all 16 of the Port data expansion LEDs. The function you are selecting is indicated by a lightened LED in that Function zone. Each time you press on the right (or on the left) push-button, the function currently lighted moves by one to the right (or to the left) accordingly. For example, if the COL LED is lit, all 16 Ports associated with the data expansion module LEDs are reporting the Collision status of their respective port. If you want to select the LAG function, press 6 times on the right push-button. Afterwards, if you want to select the Rx function, press 4 times on the left push-button. For the G700, the LEDs display the information of ports 2 External 10/100Base-T Ethernet links and data expansion ports 51-66. At power up the LEDs indicate the Link status of ports 51-66 and ext 1 & ext 2. Push the right button once to move the indication to Collision status of ports 51-66 and ext 1 & ext 2. Push the left button to move the indication backwards. Note: Note: Eight pushes in one direction complete a full cycle of display. If you press the right and the left push buttons simultaneously for: Note: ● 1.5sec, the module resets the Layer 2 Switching Processor but not the Media Gateway Processor ● 4 sec, the whole stack resets (performing slot renumbering) ● 18sec, the module enters the debug mode – module disabled for data traffic Note: Currently, there is no physical button or sequence of button presses defined to reset the Media Gateway Processor or G700. Complete software resets by using the Command Line Interface (CLI) for the Device Manager of the G700. 292 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs RED ALM or Alarm LED The RED ALM or Alarm LED is on the top-left most corner of the LED Panel next to other important system LEDs (PWR, CPU, MSTR), as specified in Figure 17: G700 Front Panel LEDs on page 291. The presence of this RED ALM LED is primarily for on-site service technicians or dispatches. It alerts technicians of major failures that require a physical replacement or removal of equipment. Most major G700 components controlled or monitored by the motherboard can be a cause of illumination. This includes the Avaya VoIP Media Module, but not other Media Modules. Note: The RED ALM LED lights for motherboard problems only. Check for a RED ALM LED for problematic G700s and also check all of the Media Module LEDs for any Media Module specific RED ALM LEDs. Note: Note: If the RED ALM LED is lit on a non-VoIP Media Module, check the G700 alarm screens and the Avaya Communication Manager alarm screens to determine where the fault lies. Note: The RED ALM LED indicates the health of the G700 by lighting under two distinct circumstances: ● ● G700 hardware failure ● Impaired functions of the Layer 2 Switching Processor, Media Gateway Processor, or VoIP engine ● Power supply voltage out of bounds ● Unit overheating The G700 cannot communicate to any server The following are a few examples: ● The RED ALM LED is lighted when two or more fans have failed. Various warnings, alarms, and a graceful shutdown are performed based on the fan and thermal sensor conditions. ● The RED ALM LED is lit from the time power is applied until diagnostics end. ● The RED ALM LED turns “OFF” when: ● Physical conditions such as temperature are rectified and return to normal or acceptable operating ranges. ● The alarm is cleared manually. Issue 1 June 2005 293 LEDs EXT 1 LED EXT 1 LED appears on the LED Panel (Figure 17: G700 Front Panel LEDs on page 291), which reports the status of the first 10/100 MB/sec port (these LEDs report the 8 different functional statuses dictated by the left and right arrow buttons). EXT 2 LED EXT 2 LED appears on the LED Panel (Figure 17: G700 Front Panel LEDs on page 291), which reports the status of the second 10/100 MB/sec port (these LEDs report the 8 different functional statuses dictated by the left and right arrow buttons). G700 LED panel definitions Table 81: LED Definitions on page 294 illustrates the LED definitions for the G700 LED Panel. Table 81: LED Definitions No. LED Name Description LED States 1 ALM Alarm Status Color is RED OFF - No alarms exist ON (RED) - Alarm exists on the chassis itself 2 PWR Alarm Status Color is GREEN OFF - Power is down ON - Power is up Blinking - every 1.2 seconds (400ms on, 800ms off) when 5 volts power is not available to the riser board and the Media Modules 3 CPU CPU Operation Color is GREEN OFF - CPU is in boot operation or is running BIST ON - CPU boot operation and BIST completed 4 MSTR Master/Slave Status Color is GREEN OFF - Slave box of the stack ON - Master of the stack and redundant cable is not present or not active 1 Blink every 1.5 sec - Master of the stack and active redundant cable a LNK port 51-66, Ext 1-2 Port Status Color is GREEN OFF - Port disabled or not existent. At phase 1, or link fail of Giga ports. ON - Port is enabled and link is OK. 1 Blink every 1.5 sec - Link test fail (of 10/100M ports only at phase 1) 2 Blinks every 1.5 sec - Partition b COL Port 51-66, Ext 1-2 Collision (GREEN) OFF - No collision or FDX port ON - Collision occurred on line 5 1 of 2 294 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs Table 81: LED Definitions (continued) No. LED Name Description LED States c Tx Port 51-66, Ext 1-2 Transmit to line (GREEN) OFF - No transmit activity ON - Data transmitted on line d Rx Port 55-66, Ext 1-2 Receive from line (GREEN) OFF - To receive activity ON - Data received from the line e FDX Port 51-66, Ext 1-2 Half/Full Duplex (GREEN) OFF - Half Duplex mode of operation ON - Full Duplex mode of operation, or for 10/ 100Base-T ports when link test fail with auto-negotiation enabled f FC* Port 51-66, Ext 1-2 Symmetric Flow Control (GREEN) OFF - Port is in an Asymmetric Flow control mode, or in Flow Control mode disabled, or it is in half duplex ON - Port is in full duplex and in a symmetric Flow Control mode g HSpd Port 51-66, Ext 1-2 High Speed (GREEN) OFF - 10Base-T or for an expansion port that does not exist ON - 100Base-T, 100Base-F, 1000Base-X, and OC-12, or for 10/100Base-T ports when link test fail with auto-negotiation enabled h LAG Port 51-66, Ext 1-2 Link Aggregation "Trunking" (GREEN) OFF - No LAG defined with this port ON - Port belongs to a LAG 6 Data 16 data expansion ports 51-66 (GREEN) OFF - see notes on No. 5 a-h ON - see notes on No. 5 a-h 7 EXT 1 RJ 45 to Non-Avaya equipment (GREEN) OFF - see notes on No. 5 a-h ON - see notes on No. 5 a-h 8 EXT 2 RJ 45 to Non-Avaya equipment (GREEN) OFF - see notes on No. 5 a-h ON - see notes on No. 5 a-h * For Giga ports, when auto-negotiation is enabled and the link is down, FC LED reflects the last mode If the user resets the module/stack, then all of the module’s/stack’s LEDs light on (test lamp) for 150ms. The COL, Tx, and Rx LED signals must be at least 150ms. 2 of 2 Issue 1 June 2005 295 LEDs Media Module LEDs Media Gateway physical LEDs provide the technician with information regarding the ability to troubleshoot the Media Module as a whole. Note: Note: The physical LEDs provide board level status information, while the SAT provides port level status information. LED Locations on the Media Modules All Media Modules have three standard LEDs on the faceplate (Figure 18: Faceplate of Media Modules with Standard LEDs on page 296). On the Avaya VoIP (MM760), Avaya BRI (MM720), Avaya DCP (MM712), and Avaya Analog (MM711) Media Modules, these are the only LEDs present. In addition, the Avaya T1/E1 Media Module (MM710) has an additional LED, as shown in Figure 19: T1/E1 Media Module with Fourth LED on page 296. Figure 18: Faceplate of Media Modules with Standard LEDs ALM TST ACT 1 2 3 4 5 6 7 8 mmdc712 KLC 022702 Figure 19: T1/E1 Media Module with Fourth LED SO ALM TST ACT SIG E1/T1 EI SM EM SI EO EIA 530A DCE mmdc710 KLC 020402 296 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs MM710 T1/E1 Media Module LEDs The T1/E1 Media Module has four LEDs on its faceplate (see Figure 20: T1/E1 Media Module LEDs on page 297). Table 82: T1/E1 LEDs on page 297 shows their color and functions. The first three are the standard LEDs, which are under software control. Table 82: T1/E1 LEDs Name Color Location Description ALM RED Top Upon power-up, this LED is turned on. Upon passing diagnostics this LED is turned off. During normal circuit pack operation this LED is not turned on except for certain alarm states. TST GREEN Second During power-up self-testing and maintenance testing requested by the SPE, this LED is turned on. ACT YELLOW Third This LED indicates that the clock is synchronized with a source (usually the Central Office). The LED is blinking 2700 ms ON and 300 ms OFF. This is the most common condition. The opposite blinking of the YELLOW LED is 300 ms ON and 2700 ms OFF. This is an error condition, and indicates that the MM710 T1/E1 Media Module is not synchronized with a clock. An infrequent occurrence is a steady YELLOW LED. This indicates in-use activity, only when clock synchronization is set to local. SIG GREEN Bottom This LED indicates whether the link to the Central Office (CO) is up (equivalent to the TN464 circuit pack Status 3 GREEN LED). See Figure 20: T1/E1 Media Module LEDs on page 297. Figure 20: T1/E1 Media Module LEDs SO ALM TST ACT SIG E1/T1 EI SM EM SI EO EIA 530A DCE mmdc710 KLC 020402 Issue 1 June 2005 297 LEDs The supported portion of the LED control message allows software to change the status of the three standard LEDs on the T1/E1 Media Module faceplate. Power-up and alarm states are the only conditions where hardware sets the state of the LEDs independent of ANGEL firmware control.The exceptions to letting software turn off the LEDs are: ● The board is in reset (RED ALM LED remains on) ● A call is up (YELLOW ACT LED remains on while the E1 line is in-frame and at least one voice/data call is up) ● During board reset initialization testing (GREEN TST LED remains on until initialization testing is complete) Note: For ISDN operation, the Yellow LED will be turned on if ANY port has an active TDM connection (including the D-channel). Note: Synchronization The YELLOW ACT LED on the front of the MM710 Media Module can tell you the status of that module regarding synchronization. ● If the YELLOW ACT LED is solidly on or off, it has NOT been defined as a synchronization source. If it is on, one or more channels is active. If it is an ISDN facility, the D-channel will count as an active channel and will cause the YELLOW ACT LED to be on. ● When the MM710 is driving a clock sync source line to the G700 main clock, the YELLOW ACT LED does not indicate port activity, but instead indicates that the MM710 is the sync source by flashing with a regular 3-second period: ● It is on for 2.8 seconds and flashes off for 200 milliseconds if it has been specified as a sync source and is receiving a signal that meets minimum requirements for the interface. ● If it has been specified as a sync source and is not receiving a signal, or is receiving a signal that does not meet minimum requirements for the interface, then the YELLOW ACT LED will be off for 2.8 seconds and flash on for 200 milliseconds. T1/E1 Initialization The T1/E1 Media Module LEDs behave in the following manner during initialization. The Angel provides a visual indication of the Media Module’s status through the three faceplate LEDs: ● During initialization the YELLOW ACT LED is held off, while the RED and GREEN LEDs are on during the entire initialization sequence. ● Upon power up or reset, if only the RED ALM LED comes on, the Angel processor is dead or the board is being held permanently in reset. ● Upon completion of the diagnostics and initialization, the GREEN TST LED turns off. ● If the initialization tests fail, the RED ALM LED remains on. ● If the tests all pass, then all LEDs are extinguished until Communication Manager starts using the Media Module. 298 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 and Media Module LEDs Operational control After successful initialization, the T1/E1 Media Module’s LEDs are controlled as follows: ● The Angel lights the YELLOW ACT LED when there is at least one non-idle trunk. If Communication Manager sends a message to drive the clock sync signals, the YELLOW ACT LED indicates this instead of the port busy/idle status. ● The Media Server may independently light and extinguish the three LEDs through downlink LED Control messages, subject to the constraint that it may not turn off a YELLOW ACT LED turned on by the Angel as a result of port activity. ● If the Media Module resets for any reason and is not released from reset, the RED ALM LED lights and the YELLOW ACT and GREEN TST LEDs are held off. Issue 1 June 2005 299 LEDs 300 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Chapter 4: G700 Media Gateway Traps This chapter applies to the G700 Media Gateway only. SNMP Alarming on the G700 Setting up SNMP alarm reporting involves two main tasks: ● Configure the primary server to report alarms ● Configure the G700 to Send its Traps to the Primary Server Configure the primary server to report alarms The primary server may be either an S8300 Media Server or an S8700 Media Server. The Media Server supports two methods for reporting alarms. Either method, both, or no alarm-reporting method may be used at a given site. ● OSS Method. The server's software applications and hardware devices under its control can generate Operations Support System (OSS) alarms. These alarms are recorded in the server logs, and may be reported to Avaya's Initialization and Administration System (INADS) or another services support agency over the server's modem interface. To activate OSS alarm notification: The server requires a USB connection to a modem that is connected to an analog line. The modem must be configured using the Web Interface, in the Set Modem Interface screen, and enabled to send and receive calls using the Enable/ Disable Modem screen. Configuration of the OSS alarming method can only be done using Linux shell commands. ● SNMP Method. SNMP traps may be sent in User Datagram Protocol (UDP) to a corporate network management system (NMS) using the Configure Trap Destinations screen. The OSS and SNMP alarm-notification methods operate independently of each other. Either or both may be used. Currently, the following NMSs are supported: ● Avaya Communication Manager Fault and Performance Manager, as a standalone application, or integrated within ● Avaya MultiService Network Manager ● HP Openview To activate SNMP alarm notification: On the server Web Interface, use the Configure Trap Destinations screen to set up SNMP destinations in the corporate NMS. Issue 1 June 2005 301 G700 Media Gateway Traps Add INADS Phone Numbers and Enable Alarms to INADS The following procedure using the primary server’s Linux shell commands administers the dial-out modem to send alarms in the OSS method. In this example, the primary server is an S8300, and the services support agency is Avaya’s Initialization and Administration System (INADS). Perform this task after all Communication Manager administration is complete. To add INADS phone numbers and enable alarms to INADS 1. Connect your laptop to the Services port of the S8300 Media Server Note: Do these steps only if the S8300 is the primary controller and the customer has a maintenance contract with Avaya. Use the information acquired from the ART tool (see “Run the ART Tool for the INADS IP Address” in Chapter 3 of "Installation and Upgrades for the Avaya G700 Media Gateway Controlled by an Avaya S8300 or S8700 Media Server, 555-234-100"). Also, a USB modem must have already been installed. See "Universal Serial Bus (USB) Modems" in Chapter 7 of the same source. Note: 2. Click Start > Run to open the Run dialog box 3. Type telnet 192.11.13.6 and press Enter. 4. Log in as craft. 5. At the prompt, type almcall -f INADS phone number -s second-number and press Enter. 6. At the prompt, type almenable -d b -s y and press Enter. 7. Type almenable and press Enter to verify that the alarms are enabled. 8. Log off. Configure the G700 to Send its Traps to the Primary Server Configuring the G700 Media Gateway to send SNMP traps to the primary server can be accomplished by two commands: ● Layer 2 Switching Processor CLI command: set snmp community trap [community string] ● Media Gateway Processor (MGP) CLI command: set snmp trap <IP address> enable Configure an SNMP community string for traps SNMP requires community strings to be used for each SNMP "request". You can set only three community strings on the G700 — one each for read requests, write requests, and traps. The command for traps is set snmp community trap [community string]. 302 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers SNMP Alarming on the G700 To configure an SNMP community string for traps 1. Open the Run dialog box. 2. Type telnet <IP address of L2 Processor> and press Enter. 3. Log in as root. 4. At the L2 Processor CLI prompt, type set snmp community trap [community string] and press Enter. 5. Type exit Configure the destination for G700 SNMP traps Events occurring on the G700 cause SNMP traps to be generated. The G700 MGP can be configured to send SNMP traps to any network management system (NMS) in the network, including the primary server (S8300/S8700). The MGP CLI set snmp trap command is the way to configure the NMS network element that will receive those traps. The traps are sent in User Datagram Protocol (UDP) on the customer’s IP network. The command syntax is: set SNMP trap <IP address> {enable|disable} [{all|power|temp|app|module|config|voice|operations}] where <IP address> is the IP address of the NMS trap receiver that will be receiving the traps from the G700, and [{all|power|temp|app|module|config|voice|operations}] indicates the groups whose traps will be sent to the specified receiver. If no keywords follow the IP address entry, then all traps will be enabled for the specified receiver. If "enable" or "disable" is used without a trap designation keyword, then all traps is assumed. Up to ten trap receivers can be configured. To configure the destination for G700 SNMP traps 1. From the L2 Processor CLI, type session mgp 2. At the mg-xxx-n(super-user) prompt, type configure and press Enter. 3. At the mg-xxx-n(configure) prompt, type set snmp trap <IP address> enable and press Enter. 4. Type exit Issue 1 June 2005 303 G700 Media Gateway Traps G700 Alarm Format G700 Media Gateways (serving either as standalone port networks, or as port networks within an IP or a Multi-Connect system) report alarms to the primary server (either an S8300 or S8700 Media Server) using SNMP traps. Like the primary server’s own alarms, alarms from a G700 Media Gateway: ● Reside in the primary server’s alarm log ● Can be viewed using the SAT command display alarms ● Can be viewed using the Web Interface Display Alarms option However, the format of these displayed alarms is slightly different. Using the G700 MO’s Event ID #1 (the first entry in Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305) as an example, a displayed G700 alarm has the following format: n CMG 1 WRN 07/17/2002:13:45 121.1.1.2:cmgMultipleFanFault Within the previous alarm-display string, the value: ● “n” is a sequential alarm ID. ● “CMG” identifies a G700 Media Gateway as the MO. ● “1” is the event’s ID (1st column of Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305). This table also contains each alarm’s corresponding SNMP trap # in the 2nd column of Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305. However, many of the MIB-defined traps have been excluded, either because: ● A specific trap (such as, Trap #3) is the SNMP mechanism to clear an alarm logged by another specific trap (in this case, Trap #2). ● The specific event indicated by a trap is not severe enough to justify an entry in the primary server’s alarm log. ● A trap is defined, but not implemented. ● A trap # is reserved for future use. ● “WRN” is the event’s severity (3rd column of Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305). ● “07/17/2002:13:45“is the event’s date and time stamp. ● “121.1.1.2“is the IP address for Telnet access to the alarmed G700 Media Gateway Processor (MGP). ● “cmgMultipleFanFault” is an alarm description (4th column of Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305). 304 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions G700 Traps and Resolutions Although these alarms can be viewed from the primary server, they are normally resolved from within the G700 Media Gateway. The G700 generates the following traps. Follow the error resolution procedures in Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server on page 305 to resolve errors indicated by these traps. Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server Event ID Trap # Alarm Level Description / Recommendation 1 2 WRN cmgMultipleFanFault — At least two G700 fans have been operating at less than 90% of their nominal speed for >= 5 minutes. (This may be an early warning of overheating.) 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a fan/temperature fault, check to see if the fans are working, and/or if there is sufficient space around the G700 for air circulation. 3. Maintenance software monitors voltages applied to the Media Modules and other components of the G700, and compares these to the general power supply unit (PSU) status bit. If none of these voltages are out of tolerance, but the PSU status indicates failure, this generates the fan fault, which will be indicated in the show faults command output. Replace the entire G700. Fans and the PSU are not field replaceable. 1 of 20 Issue 1 June 2005 305 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 2 4 MIN cmgPsuBriefFanFault — A G700’s PSU fan has been operating at less than 90% of its nominal speed for between 5 and 15 minutes. (This may be an early warning of overheating.) 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a fan/temperature fault, check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation. 3. Maintenance software monitors voltages applied to the Media Modules and other components of the G700, and compares these to the general power supply unit (PSU) status bit. If none of these voltages are out of tolerance, but the PSU status indicates failure, this generates the fan fault, which will be indicated in the show faults command output. Replace the entire G700. Fans and the PSU are not field replaceable. 3 6 MIN cmgPsuProlongedFanFault — A G700’s fan has been operating at less than 90% of its nominal speed for >= 15 minutes. (This may be an early warning of overheating.) 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a fan/temperature fault, check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation. 3. Maintenance software monitors voltages applied to the Media Modules and other components of the G700, and compares these to the general power supply unit (PSU) status bit. If none of these voltages are out of tolerance, but the PSU status indicates failure, this generates the fan fault, which will be indicated in the show faults command output. Replace the entire G700. Fans and the PSU are not field replaceable. 2 of 20 306 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 4 10 MIN cmgCpuTempWarningFault — A G700’s CPU temperature sensor has exceeded its warning threshold. 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation. Use the MGP CLI show faults command to check for fan problems. 4. Low voltage may be responsible for slower fans. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. If there are no fan faults, use the MGP CLI command show voltages to display voltages applied to components on the motherboard and to the Media Modules. 5. If the Media Module voltage is out of tolerance, systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage level. If one is found, replace the Media Module. 6. If no Media Module is found to be bad, the power supply is suspect. Replace the G700. 3 of 20 Issue 1 June 2005 307 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 5 12 MIN cmgDspTempWarningFault — The temperature sensor in a G700’s DSP complex has exceeded its warning threshold. 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation. 4. Low voltage may be responsible for slower fans. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. If there are no fan faults, use the MGP CLI command show voltages to display voltages applied to components on the motherboard and to the Media Modules. 5. If the Media Module voltage is out of tolerance, systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage level. If one is found, replace the Media Module. 6. If no Media Module is found to be bad, the power supply is suspect. Replace the G700. 4 of 20 308 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 6 14 MAJ cmgTempShutdownFault — The temperature sensor in a G700’s CPU has exceeded its shutdown threshold. The system is about to begin controlled shutdown. 1. Verify there are faults in the system. Use the Avaya G700 Media Gateway Processor (MGP) Command Line Interface (CLI) command show faults to display any faults on the G700. 2. If there is a temperature fault, turn off the G700 and allow it to cool. 3. Reboot the G700. Check to see if the fans are working and/or if there is sufficient space around the G700 for air circulation. 4. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. While the +12V fan supply is not directly monitored, it is included in the general power supply unit (PSU) status bit. Use the show faults command to determine if there is a fan problem. If none of the monitored voltages are out of tolerance, but the PSU status indicates failure, this would generate a fan fault. If fans are faulty, then replace the entire G700. Fans are not field replaceable. 5. Voltage may also be reduced by a short in one of the Media Modules. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. 5 of 20 Issue 1 June 2005 309 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 7 16 MAJ cmgMgpPowerFault — The voltage reading at the server’s +5.1V power source is out of tolerance. 1. Check voltages. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. 2. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. Replace faulty Media Module. 3. If the alarm clears in 10-20 seconds, it was a probable voltage spike. Do not replace the G700. Use a power monitor to monitor the power line. 4. If a brown-out condition is suspected, use a power monitor to monitor the power line. 5. If the fault persists and the show voltages command continues to show the level is out of tolerance, then replace the G700. 8 18 MAJ cmgMediaModulePowerFault — The voltage reading at the Media Modules’ -48V power source is out of tolerance. 1. Check voltages. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. 2. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. Replace faulty Media Module. 3. If the alarm clears in 10-20 seconds, it was a probable voltage spike. Do not replace the G700. Use a power monitor to monitor the power line. 4. If a brown-out condition is suspected, use a power monitor to monitor the power line. 5. If the fault persists and the show voltages command continues to show the level is out of tolerance, then replace the G700. 6 of 20 310 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 9 20 MAJ cmgVoipPowerFault — The voltage reading at the VoIP complexes’ +3.4V power source is out of tolerance. 1. Check voltages. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. 2. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. Replace faulty Media Module. 3. If the alarm clears in 10-20 seconds, it was a probable voltage spike. Do not replace the G700. Use a power monitor to monitor the power line. 4. If a brown-out condition is suspected, use a power monitor to monitor the power line. 5. If the fault persists and the show voltages command continues to show the level is out of tolerance, then replace the G700. 10 22 MAJ cmgDspPowerFault — The voltage reading at the DSP units’ +1.58V power source is out of tolerance. 1. Check voltages. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. 2. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. Replace faulty Media Module. 3. If the alarm clears in 10-20 seconds, it was a probable voltage spike. Do not replace the G700. Use a power monitor to monitor the power line. 4. If a brown-out condition is suspected, use a power monitor to monitor the power line. 5. If the fault persists and the show voltages command continues to show the level is out of tolerance, then replace the G700. 7 of 20 Issue 1 June 2005 311 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 11 24 MAJ cmg8620PowerFault — The voltage reading at the VoIP Processor’s +2.5V power source is out of tolerance. 1. Check voltages. Enter the MGP CLI command show voltages to determine voltages for Media Modules and other components of the G700. Voltage may be reduced by a short in one of the Media Modules or a bad power supply. 2. Systematically, remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage levels. Replace faulty Media Module. 3. If the MM760 Media Module is not present, the VoIP engine on the motherboard is possibly bad. Use the show faults command to check for VoIP faults. Replace the G700. 4. If the alarm clears in 10-20 seconds, it was a probable voltage spike. Do not replace the G700. Use a power monitor to monitor the power line. 5. If a brown-out condition is suspected, use a power monitor to monitor the power line. 6. If the fault persists and the show voltages command continues to show the level is out of tolerance, then replace the G700. 8 of 20 312 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 14 30 MAJ cmgSyncSignalFault — Synchronization signal lost. 1. Check that provisioned clock-sync source has a good signal by issuing a Media Gateway Processor (MGP) Command Line Interface (CLI) command show sync timing Procedure for setting synchronization timing sources on T1/E1 MM or MM710: 1. Be sure that the T1/E1 MM has been added properly on the Avaya S8300 Media Server or Avaya S8700 Media Server, otherwise go to System Access Terminal (SAT) and enter a add DS1 command before going to the MGP CLI and entering a set sync interface or set sync source command. Otherwise the MGP CLI will not allow these commands to be executed. 2. Go to the MGP’s CLI, and first specify the primary and secondary clock sources for synchronizing the T1/E1 span, using the set synch interface command. Note: You don't specify the internal clock source from the CLI only the primary and secondary. The local clock is "built-in" and not provisionable. 3. Enter a set sync source command to set to the specific MM710 T1/E1 Media Module to be used as the active clock reference. 4. Verify whether or not these commands were executed by issuing a show sync timing command to ensure that the source is provisioned and active, or visually inspect the Yellow LED on the MM710 Media Module. Note: When the Yellow LED is on 2.7 seconds and off 0.3 seconds, this means the tone-clock synchronizer is in “active” mode, and an external synchronization source is being used as a synchronization reference. Setting the sync timing was successful. When the Yellow LED is on 0.3 seconds and off 2.7 seconds, this means the tone-clock synchronizer is in “active” mode and the internal (on-board) clock is being used as a synchronization reference. Setting the sync timing was not successful. 9 of 20 Issue 1 June 2005 313 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level 14 30 MAJ (cont’d) Description / Recommendation 5. Verify whether or not these commands were executed by issuing a show sync timing command to ensure that the source is provisioned and active, or visually inspect the Yellow LED on the MM710 Media Module. Note: When the Yellow LED is on 2.7 seconds and off 0.3 seconds, this means the tone-clock synchronizer is in “active” mode, and an external synchronization source is being used as a synchronization reference. Setting the sync timing was successful. When the Yellow LED is on 0.3 seconds and off 2.7 seconds, this means the tone-clock synchronizer is in “active” mode and the internal (on-board) clock is being used as a synchronization reference. Setting the sync timing was not successful. 6. If there is more than one MM710 Media Module, and they have been set up as primary and secondary, this behavior could be on the second and not the timing of the bus. For more details, please consult the maintenance documentation under LEDs and T1/E1 Media Module, or see http://support.avaya.com/elmodocs2/S8300/cd/index.htm 15 32 MAJ cmgVoipHardwareFault — A DSP complex serving the VoIP engines has failed. 1. Check IP configuration. 2. Reset or replace Media Module. 16 50 cmgModuleRemove — A Media Module has been removed. 51 Reserved 52 cmgModuleInsertFault — The insertion sequence for a Media Module has failed. 53 cmgModuleInsertSuccess — A Media Module has been inserted. 54 cmgMgBusyout — An administrator has busied-out a Media Module or a port. 55 cmgMgRelease — An administrator has returned a busied-out media module or port back into service. 56 – 69 Reserved 10 of 20 314 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 74 cmgFirmwareDownloadBegun — A Media Gateway began downloading a software module. 75 cmgModuleManualReset — A Media Module is beginning a user-requested reset operation. 76 cmgVoipManualReset — A VoIP engine is beginning a user-requested reset operation. 77 cmgDsuManualReset — An E1 or T1’s DSU is beginning a user-requested reset operation. 78 cmgConfigUploadBegun — A Media Gateway began uploading a configuration file. 79 cmgConfigUploadSuccess — The Media Gateway successfully uploaded the configuration file. 11 of 20 Issue 1 June 2005 315 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 17 90 MAJ cmgMemoryFault — The Media Gateway Processor has detected a low processor memory condition. If an attempt by a software module to allocate memory fails, or if available memory falls below four million bytes, this trap is generated. If available memory later rises above five million bytes, this trap is cleared. If available memory falls below a half a million bytes, the Media Gateway Processor is automatically reset. 1. Check the Media Gateway Processor and insure that it has the latest version of firmware installed. If it does not, install the latest version of firmware and continue to monitor. 2. If this trap occurs infrequently and is automatically cleared, the trap may be due to an unusual transient condition. Monitor future traps. 3. If this trap occurs frequently and is automatically cleared, it is likely that the Media Gateway Processor software has the wrong limits set for its memory monitoring. These limits are hard coded in the software. Escalate. 4. If this trap occurs and does not clear, the Media Gateway may be functionally impaired. Do not reset the Media Gateway. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 5. If this trap occurs and the Media Gateway Processor automatically resets, then a severe processor memory shortage occurred. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 18 92 MAJ cmgDhcpRequestFault — The Media Gateway cannot contact its DHCP server, or the DHCP server did not respond to a request. 1. Either correct the DHCP problem, or correct the Media Module’s configuration file. 12 of 20 316 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 19 94 MAJ cmgFirmwareDownloadFault — An attempt to download a software module has failed. 1. Check the event log to find the specific error. 2. Troubleshoot the specific error according to the information found. For example, if the string “File not found” appears in the log, then verify that the image file: a. Exists b. Has the correct name c. Resides in the correct directory 20 96 WRN cmgProcessRestart — a software module on the Media Gateway Processor failed. The Media Gateway Processor will attempt to restart the failing module. A successful restart of the module will clear this trap 1. Check the Media Gateway Processor and insure that it has the latest version of firmware installed. If it does not, install the latest version of firmware and continue to monitor. 2. If this trap occurs infrequently and is automatically cleared, the trap may be due to an unusual transient condition.Monitor future traps. 3. If the trap occurs frequently and is automatically cleared, it may indicate an issue with a particular software module. Reset the Media Gateway at a time convenient with the customer. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 4. If the trap occurs and does not clear, the Media Gateway may be functionally impaired. Reset the Media Gateway at a time convenient with the customer and consistent with the impairment. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 13 of 20 Issue 1 June 2005 317 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 21 98 MAJ cmgIccMissingFault — An internal communications controller, expected in Slot 1, is missing. 1. Check for presence of S8300. 2. If present, check the G700 administration. 3. If the administration is correct, suspect the S8300. 22 100 MAJ cmgIccAutoReset — The Media Gateway automatically reset the internal communications controller. 1. If the problem persists, escalate. 23 102 MAJ cmgPrimaryControllerFault — The Media Gateway cannot contact the first controller in its controller list. 1. Verify that the controller list is correct. From the MGP CLI, enter the command show mgc list. The IP address should match the S8700 Media Server CLAN or the S8300 Media Server IP addresses. 2. If needed, correct this in 'configure' mode on the MGP's CLI by clearing the mgc list first with the clear mgc list command, and then issuing a set mgc list with the correct IP addresses. 3. If so, verify that the primary controller is up. 4. If so, shut down every LSP. 24 104 MAJ cmgNoControllerFault — The Media Gateway does not have any controllers in its controller list. 1. Verify that the controller list is empty. From the MGP CLI, enter the command show mgc list to verify that there are no controllers listed. 2. If none are listed, correct this by adding the correct IP address of the S8700/S8300. In 'configure' mode on the MGP's CLI, enter the set mgc list command with the correct IP address. 14 of 20 318 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 25 106 MAJ cmgRegistrationFault — The Media Gateway cannot register with any controllers in its controller list. 1. Verify that the controller list is correct. From the MGP CLI, enter the command show mgc list. The IP address should match the S8700 Media Server CLAN or the S8300 Media Server IP addresses. 2. If needed, correct this in 'configure' mode on the MGP's CLI by clearing the mgc list with the clear mgc list command, and then issuing a set mgc list with the correct IP addresses. 3. If the IP address in the mgc list matches the S8700 Media Server CLAN or the S8300 Media Server IP addresses, there may be a network problem. 4. Verify that the primary controller is up. 26 108 MIN cmgH248LinkDown — An H.248 link between the Media Gateway and its controller is down. 1. Check the S8300 or S8700. 2. If down, bring up. 3. If not, check the G700 administration. Since the following command causes a brief service outage, it should only be executed at the customer’s convenience. 4. If the administration is correct, reboot the G700. 5. If the problem persists, check network connectivity. Use ping or traceroute to the S8300/S8700 to check connectivity. 6. If the problem persists, escalate. 15 of 20 Issue 1 June 2005 319 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 29 114 WRN cmgMgAutoReset — The Media Gateway Processor automatically reset (rebooted). The processor automatically resets when a critical error occurs from which it cannot recover. The error may be software or hardware related. It may also automatically reset in response to a maintenance test running on the call controller. (A reset performed at the request of a SAT or CLI command entered by craft or Tier technical support generates a different trap indicating a manual reset.) Finally, it may automatically reset when it reregisters with a call controller after being out of touch for too long. This trap is generated as the Media Gateway Processor comes back up after resetting. If the Media Gateway Processor resets and fails to come back up, this trap will not be generated. 1. Check to see if a maintenance test that is supposed to reset the processor was run. 2. Check that the reset was not due to the link with the call controlling going down. If the reset is due to a link failure with the call controller, follow call controller link failure troubleshooting procedures. 3. Check the Media Gateway Processor and insure that it has the latest version of firmware installed. If it does not, install the latest version of firmware and continue to monitor. 4. If this trap occurs infrequently, the trap may be due to an unusual transient condition. Monitor future traps. 5. If this trap occurs and the Media Gateway Processor is frequently resetting, manually reset the media gateway. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 6. If this trap occurs frequently and the Media Gateway Processor is not resetting, the Media Gateway may be functionally impaired, and is not capable of resetting itself to restore service. If service is impaired, reset the Media Gateway manually. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 16 of 20 320 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 30 116 WRN cmgModuleAutoReset — A Media Module in the Media Gateway automatically reset (rebooted). A Media Module automatically resets when it fails a sanity test performed by the Media Gateway Processor. It may also automatically reset in response to a maintenance test running on the call controller. (A reset performed at the request of a SAT or CLI command entered by craft or Tier technical support generates a different trap indicating a manual reset.). 1. Check to see if a maintenance test that is supposed to reset the Media Module was run. 2. Check the Media Module and insure that it has the latest version of firmware installed. If it does not, install the latest version of firmware and continue to monitor. 3. If this trap occurs infrequently, the trap may be due to an unusual transient condition. Monitor future traps. 4. If this trap occurs and the Media Module does not return to service, or if this trap occurs frequently, attempt to reset the failing module from the SAT or CLI and see if this returns it to stable service. 5. If manually resetting the Media Module does not return it to service, and if a spare Media Module of the same time is available, replace the failing Media Module with the spare and see if the spare Media Module goes into service. If so, follow procedures for dealing with the original, bad, Media Module. 6. If the spare Media Module fails to go into service, it is of course possible that the spare Media Module is bad as well. But that aside, try manually resetting the Media Gateway Processor at a time convenient to the customer and see if this restores service. If so, the both the original and the spare Media Modules can probably be considered okay, and the problem is probably with the Media Gateway Processor itself. Escalate and have Tier 3 personnel capture the trap information and the event logs for analysis. 17 of 20 Issue 1 June 2005 321 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 32 118 MIN cmgModulePostFault — A Media Module failed its power-on start-up test. 1. Reset or replace the Media Module. 34 122 MAJ cmgConfigUploadFault — An attempt to upload a configuration file failed. 1. Check the event log for an error message during the backup/ restore process. 2. Troubleshoot the specific error according to the information found. 3. Retry the upload (backup) command; for example: copy mgp-config tftp <filename> <ip address> Since the following command causes a brief service outage, it should only be executed at the customer’s convenience. 4. If the problem persists, reboot the G700. 18 of 20 322 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers G700 Traps and Resolutions Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level Description / Recommendation 37 128 WRN cmgVoipAutoReset — A VoIP (Voice Over IP) module in the Media Gateway automatically reset (rebooted). A VoIP module automatically resets when it fails a sanity test performed by the Media Gateway Processor. It may also automatically reset in response to a maintenance test running on the call controller. (A reset performed at the request of a SAT or CLI command entered by craft or Tier technical support generates a different trap indicating a manual reset.) It automatically resets when its IP address is administered. Finally, it automatically resets when it fails a ping test performed by the Media Gateway Processor against the VoIP module's IP address. 1. Check to see if a maintenance test that is supposed to reset the VoIP module was run. 2. Check to see if the VoIP module had its IP address re-administered. 3. Check to see if the IP address administered on the VoIP module is correct. 4. Check to see if the IP address of the Media Gateway itself can be pinged. Physical or logical connectivity issues (cabling or routing problems) in the data network can cause ping failures. 5. Check the VoIP module and insure that it has the latest version of firmware installed. If it does not, install the latest version of firmware and continue to monitor. 6. If this trap occurs infrequently, the trap may be due to an unusual transient condition. Monitor future traps. 7. If this trap occurs and the VoIP module does not return to service, or if this trap occurs frequently, attempt to reset the failing module from the SAT or CLI and see if this returns it to stable service. 19 of 20 Issue 1 June 2005 323 G700 Media Gateway Traps Table 83: G700 Alarms (SNMP Traps) to the Primary Media Server (continued) Event ID Trap # Alarm Level 37 128 WRN (cont’d) Description / Recommendation 8. If manually resetting the VoIP module does not return it to service, and if a spare VoIP module of the same type is available, replace the failing VoIP module with the spare and see if the spare VoIP module goes into service. If so, follow procedures for dealing with the original, bad, VoIP module. 9. If the spare VoIP module fails to go into service, it is of course possible that the spare VoIP module is bad, as well. There may be a power issue, also. 10. Try manually resetting the Media Gateway Processor at a time convenient to the customer and see if this restores service. If so, both the original and the spare VoIP modules can probably be considered okay, and the problem is probably with the Media Gateway Processor itself. Capture the trap information. If possible, capture the event logs, using the show event-log CLI command, for analysis. Escalate. If none of this works, capture the trap information. If possible, capture the event logs, using the show event-log CLI 20 of 20 324 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Chapter 5: Communication Manager Maintenance-Object Repair Procedures Note: This chapter does not contain MOs for the DEFINITY Wireless Business System (DWBS), nor MOs for messaging systems. Refer to the maintenance documentation that accompanies these products for this information Note: The Communication Manager maintenance subsystem is partitioned into separate entities called Maintenance Objects (MOs). A maintenance object can be: ● An individual circuit pack or media module ● A hardware component that is part of a circuit pack or media module ● An entire subsystem ● A set of monitors ● A process (or set of processes) ● A combination of processes and hardware “Maintenance names” are recorded in the Error and Alarm logs. Individual copies of an MO are assigned an address that defines the MO physical location in the system when applicable. These locations display as the port field in the Alarm and Error logs and as output of commands such as test board (see Figure 21: Display of test board on page 326). Issue 1 June 2005 325 Communication Manager Maintenance-Object Repair Procedures Figure 21: Display of test board Subsystems Maintained by Communication Manager Communication Manager subsystems are listable using list config and, in most cases, have some maintenance activities involved. Note: Note: list config all on the Communication Manager SAT gives you information that includes whether or not stations have been administered on a port. show mg list_config on the G700 MGP gives you information for the installed equipment in that G700. G700 326 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Subsystems Maintained by Communication Manager G700 Subsystems Maintained by Communication Manager The G700 subsystems that are applicable to Communication Manager maintenance considerations are identifiable by the presence of ‘angels’. Angels may be either physical or virtual, and both types use the CCMS message. Table 84: G700 Subsystems Maintained by Communication Manager on page 327 lists the applicable subsystems and how they are maintained. Table 84: G700 Subsystems Maintained by Communication Manager Subsystem Angel Maintenance Type Any Media Module Physical Angel Messaging Daughter Board (part of the S8300) Virtual Angel Announcement Circuitry (part of the MGP) Virtual Angel G700 Media Gateway MOs The following list shows G700 specific maintenance objects. Other maintenance objects have been modified slightly for the G700. ● MED-GTWY (MEDIA GATEWAY) ● MG-ANA (ANALOG MM711) ● MG-ANN (Voice Announcements) ● MG-BRI (BRI Trunk Media Module MM720) ● MG-DCP (Digital Line Media Module) ● MG-DS1 (DS1 Interface Media Module) ● MG-ICC (Internal Call Controller) ● MG-VOIP (MM760 MED PRO DSP PORT) Issue 1 June 2005 327 Communication Manager Maintenance-Object Repair Procedures MO Groupings by MM Type Table 85: Media Module Tests on page 328 shows MO groupings by Avaya Media Module type. Table 85: Media Module Tests Media Module Maintenance Object T1/E1 Media Module (MM710) Board (MG-DS1) DS1 CO Trunk (CO-DS1) DS1 DID Trunk (DID-DS1) DS1 Tie Trunk (TIE-DS1) DS1 ISDN Trunk (ISDN-TRK) ISDN-PRI Signaling Link Port (ISDN-LNK) ISDN-PRI Signaling Group (ISDN-SGRP) Wideband Access Endpoint Port (WAE-PORT) Analog Media Module (MM711) Board (MG-ANA) Analog Line (AN-LN-PT) Analog Co Trunk (CO-TRK) Analog DID Trunk (DID-TRK) DIOD Trunk (DIOD-TRK) Alarm Port (ALARM-PT) BRI Trunk Media Module (MM720) Board (BRI-MM) ISDN Trunk Side BRI Port (TBRI-PT) ISDN Trunk Side Signaling (TBRI-TRK) DCP Media Module (MM712) Board (MG-DCP) Digital Line (DIG-LINE) BRI Trunk Media Module (MM720) Board (MG-BRI) ISDN Trunk Side BRI Port (TBRI-PT) ISDN Trunk Side Signaling (TBRI-TRK) 1 of 2 328 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Viewing Communication Manager Alarms Table 85: Media Module Tests (continued) Media Module Maintenance Object VOIP Media Module (MM760) Board (MG-VOIP) Voice Announcements (Communication Manager) Board (MG-ANN) Announcement Ports (VAL-PT) Ethernet Port (ETH-PT) 2 of 2 Viewing Communication Manager Alarms The technician views Communication Manager alarms and events through commands that are available via the Web Interface or the SAT command-line interface. See Table 86: Commands for Viewing Communication Manager Alarms on page 329. Table 86: Commands for Viewing Communication Manager Alarms Command Interface Purpose Description View Current Alarms Web Interface, under Alarms and Notification View a list of outstanding alarms against Communication Manager Displays a summary of alarms, if present, followed by a detailed table of explanation. display alarms SAT CLI View logged Communication Manager alarms These are alarms that have not yet been cleared, either manually or via an Expert System. Command Syntax Maintenance commands use a different command syntax depending upon whether they refer to port network circuit packs or media gateway Media Modules. Issue 1 June 2005 329 Communication Manager Maintenance-Object Repair Procedures The command syntax for circuit packs is test port location. Variable Definition Platform Range UU Universal cabinet number ATM PNC 1-64 CSS PNC 1-44 G600 1-64 ATM PNC A, B, C, D, or E CSS PNC A, B, C, D, or E G600 A, B, C, or D ATM PNC 01-21 CSS PNC 01-21 G600 01-10 All 01, 02,... C SS pp Carrier designation Circuit pack slot 2-digit port number The command syntax for media modules is test port GGGVSpp. Variable Definition Platform Range GGG Media gateway number G700 1-250 G350 1-250 V Literal: designates media gateway All N/A S Media module number G700 1-9 G350 1-7, 9 All 01, 02,... pp 2-digit port number Full test commands can be either short or long, and can be repeated several times. For example, in test port location sh r 1 ● she = short ● r = repeat ● 1 = the number of times the test should be repeated. 330 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers Abort Code 1412 Abort Code 1412 Tests that do not run on the G700 abort with Abort Code 1412. Tests that abort are listed under each MO, but are not described. Escalation Procedure This document is not intended to solve all levels of trouble. When the limits of these procedures have been reached but a problem is not resolved, a technician should escalate the problem to a higher level of technical support. This escalation should conform to the procedures in the Technical and Administration Plan. Frequently, a repair procedure recommends repeating a test several times after waiting short time intervals, for example, at one minute intervals up to five times. If after these repetitions, no response to the test has occurred, or if the same Abort or Failure continues to occur, escalate the problem to a higher level of technical support. Issue 1 June 2005 331 Communication Manager Maintenance-Object Repair Procedures ABRI-PORT (ASAI ISDN-BRI Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full MO Name ABRI-POR 1 MAJ MIN WRN test port location l ASAI ISDN-BRI port 1. Use set options to set the alarm level for ABRI ports. The alarm level can be set independently for onand off-board alarms to WARNING, MINOR, or MAJOR for every ABRI port in the system. For repair procedures, see BRI-PORT (ISDN-BRI Port) on page 685. 332 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AC-POWER AC-POWER S8700 | 8710 / S8500 AC Power for AC-Powered Systems MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AC-POWER WRN test environment UU1 AC Power 1. UU is the universal cabinet number indicated in the PORT field of the alarm log. S8700 MC S8700 Multi-Connect systems support three different cabinet types as PNs: multicarrier cabinets, single-carrier cabinets and the G650 rack mounted cabinets. All types may be powered by either an AC or DC power source. Environmental maintenance differs according to a cabinet’s type and its power supply. ! CAUTION: Before powering down a cabinet or carrier that contains EMBEDDED AUDIX circuit packs (TN566), first power down the AUDIX unit to avoid damaging its software. Instructions for powering down this unit are in EMBEDDED AUDIX System Maintenance, 585-300-110 for the circuit pack, and in Avaya S8300 and Avaya S8700 Media Server Library, 555-233-825. CAUTION: Power System for Single-Carrier Cabinet Each single-carrier cabinet has one power supply that distributes DC power and AC ringing voltage to the circuit pack slots in the cabinet. AC Power Supply (WP-91153) In an AC-powered cabinet, a single, plug-in, multi-output AC power supply is in the power supply slot. A power cord, with a 3-prong plug on one end and an appliance connector on the other end, connects the supply to a dedicated AC power source. The inputs to the power supply can be (depending on list version): ● 120 VAC, 60 Hz, 15 to 20 Amp; three wires in the power cord (one hot, one neutral, and one ground wire) ● 220 VAC or 240 VAC, 50 Hz, 10 Amp; three wires in the power cord (one hot, one neutral, and one ground wire) Issue 1 June 2005 333 Communication Manager Maintenance-Object Repair Procedures The AC power supply produces the following DC outputs: +5 VDC, -5 VDC, -48 VDC, +12 VDC, and a battery-charging voltage. The DC outputs distribute power on the cabinet backplane to the circuit pack slots. The AC power supply also produces AC ringing voltage. The AC ringing voltage output value and frequency depend on the country of use. The power supply has a circuit breaker and EMI filtering. Nominal Power Holdover Multicarrier Cabinets Two types of battery holdover are available: ● The small battery assembly provides short-term battery holdover. If AC power fails, 48 VDC batteries power the system for: - 15 seconds in a PN cabinet - 10 minutes in the expansion control carrier in the “A” position of a PN cabinet ● Some AC-powered multicarrier cabinets (MCCs) contain three 48-Volt batteries and a battery charger (397C) to provide backup power in case power is interrupted. The holdover times are identical to those above. Single-Carrier Cabinets A holdover circuit in the power supply allows a system to operate normally during AC power interruptions. When AC input power fails, reserve batteries supply power to the memory and processor circuit packs and fans for two minutes. Every port circuit pack is inactive during this time. The power supply contains a battery charger to charge the holdover batteries. Error Log Entries and Test to Clear Values Table 87: AC Power Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 01 0 Any Any Any test environment UU sh r 1 513 Any AC Power Query test (#78) WRN OFF test environment UU sh r 1 1. Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. 334 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AC-POWER System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown. By clearing error codes associated with the Battery and Battery Charger Query test (#5), you may clear errors from other tests in the testing sequence. Note: Note: The following tests apply to J58890CE, J58890CF, and J58890CH. Order of Investigation D/ND1 Short Test Sequence Long Test Sequence Battery & Battery Charger Query test (#5) X X ND AC Power Query test (#78) X X ND Power Unit Query test (carrier E) (#127) X X ND Power Unit Query test (carrier D) (#127) X X ND Power Unit Query test (carrier A) (#127) X X ND Power Unit Query test (carrier B) (#127) X X ND Power Unit Query test (carrier C) (#127) X X ND Emergency Transfer Query test (#124) X X ND Cabinet Temperature Query test (#122) X X ND External Alarm Lead Query test (#120) X X ND Analog Ring Generator Initialization test (#117) X X ND Analog Ring Generator Query test (#118) X X ND 1. D = Destructive; ND = Nondestructive AC Power Query Test (#78) This test queries either the server’s watchdog (via an Ethernet or USB interface) or an MCC PN’s Maintenance circuit pack for status of the cabinet’s AC power. Issue 1 June 2005 335 Communication Manager Maintenance-Object Repair Procedures Table 88: Test #78 Power Query Test Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 100 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to ABORT with error code 2000, check for system powering problems with the PN’s A carrier. Resolve every AC-POWER and CARR-POW (S8700 IP: RMC-ENV) alarm. Repeat the test. 3. S8700 MC: If the test still ABORTs with error code 2000, check for and resolve every MAINT (Maintenance circuit pack) error in a PN. Repeat the test. 4. If the test still ABORTs with error code 2000, escalate the problem. 2029 2319 2320 2500 ABRT Internal system error 1 FAIL The cabinet is currently without AC power. Note: Note: For a J58890CE, skip to Procedures for a J58890CE. Procedures for a Global MCC (J58890CH) 1. For a nominal holdover system if there is no AC power at the wall outlet, have a qualified electrician restore power to the outlet. Power should range from 170 to 264 VAC. 2. If there is AC power at the wall outlet, then there could be a problem with the RM0850 rectifiers, BU3200A BIU (battery interface unit), or battery. Resolve every alarm logged against the POWER MO, and rerun the test. If the test still fails, the BIU may be defective. Check the BIU. If the BOD alarm LED is on, replace the BIU. For S8700 MC, if the BOD LED is off and the BOK LED is on, then a PN’s Maintenance circuit pack may be incorrectly reporting the problem. Resolve every alarm against these MOs, and rerun the test. 1 of 2 336 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AC-POWER Table 88: Test #78 Power Query Test (continued) Error Code Test Result Description / Recommendation 1 (cont’d) FAIL Procedures for a J58890CE 1. Check for AC power at the wall outlet (99–127 or 200–250 VAC). 2. If AC power is absent, then the problem is not with the system itself. Power must be restored to the wall outlet. If present, there could be a problem with the battery or battery chargers. Resolve every alarm logged against POWER (battery & battery charger), and rerun the test. 3. If the test still fails, then fuse F5 may have opened. Replace this fuse, and rerun the test. ! WARNING: WARNING: Turn off the 397C Battery Charger before inserting or removing Fuse F5. 4. If the test still fails, then the server’s watchdog or a PN’s Maintenance circuit pack may be incorrectly reporting the problem. Resolve every alarm against these MOs, and rerun the test. Some watchdog and Maintenance circuit-pack errors may not be detected by their respective maintenance routines, but can cause many environment tests to fail. 5. If more than two environment tests are failing, replace the suspected circuit pack (depending on the system configuration), and rerun the test. 100 FAIL The cabinet is currently without AC power, and AC power maintenance is in the middle of timing the NPH interval. 1. Follow the repair steps for error code 1. PASS The server’s watchdog or the PN’s Maintenance circuit pack has reported that the cabinet has AC power. 2 of 2 Issue 1 June 2005 337 Communication Manager Maintenance-Object Repair Procedures AC-POWER for DC-Powered Systems MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AC-POWER WRN test environment location AC Power Note: In a DC-powered multicarrier cabinet, the AC-POWER MO exists but serves no functional purpose. Because the system cannot determine the type of power used, the AC-POWER test should always pass or abort. See CARR-POW (Carrier Power Supply) on page 770 for the maintenance strategy for power components in DC cabinets. Note: S8700 MC supports three cabinet types for PNs: multicarrier cabinets (MCCs), single-carrier cabinets (SCCs), and 19-inch rack mounted cabinets. Every type may be powered by either an AC or DC power source. Environmental maintenance differs according to a cabinet’s type and its power supply. S8700 IP supports 19-inch rack mounted cabinets, powered by either an AC or DC power source. Error Log Entries and Test to Clear Values Table 89: AC Power Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 01 0 Any Any Any test environment UU sh r 1 513 Any AC Power Query test (#78) WRN OFF test environment UU sh r 1 1. Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. 338 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AC-POWER System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented below. Clearing error codes associated with the one test may also clear errors generated from other tests in the sequence. Table 90: System Technician-demanded tests: AC-Power Order of Investigation Short Test Sequence Long Test Sequence D/ND1 Battery & Battery Charger Query test (#5) X X ND AC Power Query test (#78) X X ND Power Unit Query test (carrier E) (#127) X X ND Power Unit Query test (carrier D) (#127) X X ND Power Unit Query test (carrier A) (#127) X X ND Power Unit Query test (carrier B) (#127) X X ND Power Unit Query test (carrier C) (#127) X X ND Emergency Transfer Query test (#124) X X ND Cabinet Temperature Query test (#122) X X ND External Alarm Lead Query test (#120) X X ND Analog Ring Generator Initialization test (#117) X X ND Analog Ring Generator Query test (#118) X X ND 1. D = Destructive; ND = Nondestructive Issue 1 June 2005 339 Communication Manager Maintenance-Object Repair Procedures AC Power Query Test (#78) AC Power Query Test (#78) is not valid for DC-powered cabinets and should always abort or pass. S8700 IP will always abort. Table 91: Test #78 Power Query Test Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run test are not available. 100 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2029 2319 2320 2500 ABRT S8700 MC FAIL A PN’s Maintenance circuit pack is incorrectly reporting an AC power problem. If this test fails, there is a problem with a Maintenance circuit pack. Replace the suspected circuit pack, and run the test again. S8700 MC PASS Since this test is invalid for DC-powered cabinets, this result simply indicates that a PN’s Maintenance circuit pack is handling this test properly. Any Internal system error. S8700 MC: 1. Retry the command at 1-minute intervals up to 5 times. 340 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADM-CONN (Administered Connection) ADM-CONN (Administered Connection) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADM-CONN MAJ MIN WRN status administered-connection n 1 Administered Connection 1. n is an administered connection number indicated in the PORT field of the Alarm or Error Log. An administered connection provides an end-to-end connection between two access endpoints or data modules residing in either the same switch or different switches. When administered, the connection is automatically established and scheduled to be permanently active. An error is logged whenever an administered connection fails or cannot be established. Failures to establish a connection generate an error whether they occur on an initial try, a retry, a fast retry, a re-dial or an auto-restoration. A failed connection generates an error whether or not the connection is subsequently reestablished by fast retry, re-dial, or auto restoration. An alarm is logged when an administered connection cannot be established either initially or after a connection failure. Both the alarm level (none to major) and a failure threshold can be administered for each administered connection. An alarm is raised when either of the following occurs: ● The number of consecutive failed attempts to establish a connection reaches the administered threshold. ● Software determines that failure to establish a connection is due to a mistake in administration. See Table 92: Administered Connection Error Log Entries on page 341. Error Log Entries and Test to Clear Values Table 92: Administered Connection Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0, 29 Any None Any OFF None 1, 28 (a, b) Any None Any OFF None 2 (c) Any None Any OFF None 1 of 2 Issue 1 June 2005 341 Communication Manager Maintenance-Object Repair Procedures Table 92: Administered Connection Error Log Entries (continued) Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 6, 21, 31, 127 (d) Any None Any OFF None 16 (a) Any None Any OFF None 17 (e) Any None Any OFF None 18, 102 (f) Any None Any OFF None 22 (a, g) Any None Any OFF None 34, 42, 44, 58 (h) Any None Any OFF None 38, 41 (i) Any None Any OFF None 43, 81 Any None Any OFF None 50 (a) Any None Any OFF None 52 (a) Any None Any OFF None 54 Any None Any OFF None 65, 66, 69 (a) Any None Any OFF None 82 Any None Any OFF None 88 (a) Any None Any OFF None 91, 95, 96, 97, 98, 99, 100, 111 Any None Any OFF None 2 of 2 For ADM-CONN Errors None of the Administered Connection Error Types have a specific associated test and, except for errors 17 and 127, are valid only for administered connections established over ISDN-PRI facilities. Error 127 is valid for administered connections established over non-ISDN facilities or between two endpoints on the same switch. Notes: a. Error Types 1, 16, 22, 50, 52, 65, 66, 69, 88 are typically associated with administration problems and are not expected to be temporary. The administered connection is not retried and the failure is alarmed immediately. The alarm threshold specified by the customer is ignored. 342 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADM-CONN (Administered Connection) b. Error Types 1, 28: the address of the destination endpoint is: an unassigned number (1), has an invalid number format (28), or is restricted from terminating calls due to Class of Restriction (“Access Denied”). Verify that the destination address is correct and that the destination endpoint is administered. The destination endpoint is not administered on the switch where this error is logged. c. Error Type 2: a request has been made to use a transit network or common carrier that cannot be accessed. Check the routing pattern used by this administered connection and verify that the inter-exchange carrier specified is correct. d. Error Types 6, 21, 31, 127: the exact failure cause is unknown or has been mapped to one of these values. If this is a permanent condition, try reversing the direction of the Administered Connection (originate the administered connection from the destination switch). This may yield another failure cause. e. Error Type 17: the destination endpoint is not available. Check the status of the destination endpoint at the far-end switch. The status for the destination endpoint will not be available on the switch where this error is logged. At the far end, use status access-endpoint or status data-module to see whether the endpoint is busy, out-of-service or otherwise unavailable. f. Error Types 18, 102: this switch sent an ISDN message to another switch that either did not respond (18) or did not respond within the allotted time (102). This could be due to link failure, or congestion, or an outage at the other switch. g. Error Type 22: the address of the destination endpoint has changed. Change the administered connection accordingly. The destination endpoint will not be administered on the switch where this error is logged. h. Error Types 34, 42, 44, 58: a resource (for example, a circuit or bearer capability) required by the administered connection is not currently available. i. Error Types 38, 41: a network failure (38) or temporary failure (41) has occurred. Error Log entries for other MOs (for example, DS1-BD) may indicate a local problem. Issue 1 June 2005 343 Communication Manager Maintenance-Object Repair Procedures ADX8D-BD (AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADX8D-BD MIN WRN test board location sh AUDIX circuit pack The ADX8D-BD MO defines a TN566/TN2169 EMBEDDED AUDIX circuit pack (also called DEFINITY AUDIX) operating in DP (digital-port) mode. For port-level problems, see ADX8D-PT (AUDIX Digital Port) on page 345. For circuit-pack-level problems, see XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. EMBEDDED AUDIX consists of two circuit packs that occupy 5 slots on a port carrier. The tests described in this manual apply only to switch-side maintenance which tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy that is described in EMBEDDED AUDIX System Maintenance, 585-300-110. 344 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX8D-PT (AUDIX Digital Port) ADX8D-PT (AUDIX Digital Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADX8D-PT MIN test port location l AUDIX digital port ADX8D-PT WRN test port location sh AUDIX digital port The ADX8D-PT MO represents a port on a TN566/TN2169 EMBEDDED AUDIX circuit pack (also called DEFINITY AUDIX) operating in DP (digital-port) mode. The maintenance strategy for ports on the TN566 operating in control-link mode is described in ADX16A-PT. The tests described in this section apply only to switch-side maintenance that tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy that is described in EMBEDDED AUDIX System Maintenance, 585-300-110. AUDIX resides on a combined pair of circuit packs: the TN566 MFB (multifunction board) and the TN2169 ALB (alarm board). Because of its size, this combination occupies 5 slots, but only 1 slot is functional as far as the switch is concerned. The other 4 slots are seen by the switch as “AUDIX-reserved” slots (or ADXDP-RS/ADX8D-RS). In DP mode the TN566 pack supports up to 8 voice ports, each with a primary and a secondary information channel. Ports are administered in increments of two. When a call to a station with an AUDIX login is not answered, AUDIX answers the call using one of the available voice ports. Unlike other AUDIX systems, EMBEDDED AUDIX is not an adjunct. ! CAUTION: Never do any of the following without first shutting down AUDIX. Follow instructions on the TN566/TN2169 faceplate: CAUTION: ● Remove EMBEDDED AUDIX circuit packs ● Cycle power to a carrier containing EMBEDDED AUDIX circuit packs ● Remove power to a carrier containing EMBEDDED AUDIX circuit packs Issue 1 June 2005 345 Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 93: EMBEDDED AUDIX Digital Port Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1 (b) 40987 None WRN OFF 1 (c) 1 to 20 None WRN OFF 15 (d) Any None 18 (e) 0 busyout port location WRN OFF 23 (f) 0 None WRN OFF None WRN ON 130 (g) release port location test port location sh 257 (h) 40971 None 513 (i) Any None 1537 (j) 40968 None WRN OFF 1793 Voice & Ctrl. Local Loop (#13) MIN WRN1 ON test port location l r 3 2049 NPE Crosstalk test (#9) MIN WRN1 ON test port location l r 3 2305 (k) 40967 None 3840 (l) 40965 None 3840 (m) 41029 None 1. Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options. Notes: a. Error Type 0: run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. 346 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX8D-PT (AUDIX Digital Port) b. Error Type 1, Aux Data 40987: the user may experience a noisy port or link, due to an off-board problem that is detected by the port circuit. If so, replace the circuit pack (see caution at the beginning of this section). Once the problem is resolved, the alarm is retired after a predetermined time. c. Error Type 1, Aux Data 1 to 20: At least 15 off-board problems have been detected with the link to the voice port. When an error with the link is detected, an on-board counter is incremented. Also see Note (a). d. Error Type 15: internal type error that occurs when an audit request fails. e. Error Type 18: the port is busied-out by command. Use release port location to release the port. f. Error Type 23: the circuit pack is administered but not physically installed. The alarm will clear when a circuit pack is inserted. g. Error Type 130: the circuit pack was removed or has been insane for more than 21 minutes. To clear the error, reinsert or replace the AUDIX circuit pack (see Caution at the beginning of this section). h. Error Type 257: Something is interfering with transmission to the voice port. This is usually an on-board problem and can be ignored if there are no user complaints. i. Error Type 513: AUDIX is not available to the switch, possibly due to a busyout on the AUDIX system. See EMBEDDED AUDIX System Maintenance, 585-300-110, if necessary. j. Error Type 1537: An in-line maintenance error has generated an off-board warning due to some problem with the link to the voice port. This can be ignored if there are no user complaints. If the problem persists, replace the circuit pack (see Caution at the beginning of this section). Once the problem is resolved, the alarm is retired after a certain period of time. k. Error Type 2305: the link between the circuit pack and the voice port successfully reset. No craft action is necessary. l. Error Type 3840, Aux Data 40965: no voice ports are connected to the EMBEDDED AUDIX circuit pack. No maintenance action is required. m. Error Type 3840, Aux Data 41029: the message buffer in the circuit pack is full. Issue 1 June 2005 347 Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented when you are inspecting errors in the system. Order of Investigation Short Test Sequence Long Test Sequence D/ND1 Voice and Control Channel Local Looparound test (#13) X ND NPE Crosstalk test (#9) X ND 1. D = Destructive; ND = Nondestructive NO-OP Tests The maintenance strategy for EMBEDDED AUDIX emulates the one for DIG-LINE. NO-OP Tests apply only to DIG-LINE and not to EMBEDDED AUDIX. NO-OP tests always return PASS. ● Electronic Power Feed test (#11) ● Station Lamp Updates test (#16) ● Station (Digital) Audits test (#17) NPE Crosstalk Test (#9) NPE Crosstalk Test (#9) verifies that this port’s NPE channel talks on the selected time slot and that it never crosses over to time slots reserved for other connections. An NPE that is not working correctly may cause 1-way and noisy connections. This test is part of a port’s long test sequence, and it executes in about 20 to 30 seconds. 348 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX8D-PT (AUDIX Digital Port) Crosstalk testing is performed on both the primary (for voice) and the secondary (for data) information channel associated with each EMBEDDED AUDIX port. If NPE Crosstalk Test (#9) fails on either channel, the voice port is taken out of service. Table 94: Test #9 NPE Crosstalk Test Error Code Test Result Description / Recommendation 1 ABRT During testing of the primary information channel, system resources may not have been available. Also, the port may have been busy during the test. 1. Check the port status. 2. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the service state indicates that the port is active, wait until it is idle. 3. Retry the command at 1-minute intervals up to 5 times. 2 ABRT System resources may not have been available, or the port may have been busy during the test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be active. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the service state indicates that the port is active, wait until it is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 1001 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions, or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 349 Communication Manager Maintenance-Object Repair Procedures Table 94: Test #9 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. Retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was put in use during the test. The test has been aborted. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the port is active, wait until it is idle before testing. 1020 ABRT Test disabled by background testing. 1. Use status station to determine when the voice port is available for testing. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 1 2 FAIL The NPE of the tested port is transmitting in error. This causes noisy and unreliable connections. Failure code 1 indicates that the Crosstalk test failed on the primary channel. Failure code 2 indicates that the Crosstalk test failed on the secondary channel. 1. Replace the circuit pack. PASS The port is using its allocated time slots correctly. 1. To be sure that this is not an intermittent problem, repeat this test up to 10 times to make sure it continues to pass. 2. If complaints still exist, examine the connections. 2 of 2 Voice and Control Channel Local Loop Test (#13) Voice and Control Channel Local Loop Test (#13) checks the information and control channels between a server and the EMBEDDED AUDIX port circuit. First, the primary information (voice) channel loop back test is run. 350 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX8D-PT (AUDIX Digital Port) While the primary information channel is still looped around, the Control Channel Looparound test is performed. The Looparound test for the secondary information (data) channel is then performed. This is the same test as the primary information channel’s loop-around test. Next, a Conference test is implemented for the primary information channel. This is the same test as Conference test (#6). Only one value (Pass, Fail, or Abort) is generated as a result of the four tests run. If any tests fail or abort, the sequence stops. Table 95: Test #13 Voice and Control Channel Local Loop Test Error Code Test Result Description / Recommendation ABRT Internal system error. 1. Retry the command at 1-minute intervals up to 5 times. Then try (b). 1000 ABRT System resources required to run this test are not available. The port may be active. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the service state indicates that the port is active, wait until it is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 1001 ABRT System resources required for this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions, or may have time slots that are out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 351 Communication Manager Maintenance-Object Repair Procedures Table 95: Test #13 Voice and Control Channel Local Loop Test (continued) Error Code Test Result Description / Recommendation 1004 ABRT The port was put in use during the test. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the service state indicates that the port is active, wait until it is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 7 FAIL Conference test failed on the primary channel. Some users may notice a disruption in service. In extreme cases, the conferencing feature may not work at all. 14 FAIL The primary voice channel is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. 15 FAIL The control channel between the processor and the EMBEDDED AUDIX circuit pack is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. 16 FAIL The secondary voice channel is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. None FAIL The test failed for reasons external to the EMBEDDED AUDIX circuit pack. 1. Use test board location sh to run circuit tests to check the Tone Generator circuit and the Tone Detector circuit. 2. Resolve any problems that are detected on the Tone Generator circuit or Tone Detector circuit. 3. If both circuit packs are functioning properly and the test still fails, replace the EMBEDDED AUDIX circuit pack (see caution at the beginning of this section). PASS Voice and Control Channel Local Loop test passed. Every channel is transmitting properly. 1. To be sure that this is not an intermittent problem, repeat this test up to 10 times, and see whether it continues to pass. 2. If complaints still exist, examine the connections. 2 of 2 352 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16D-B (16-Port AUDIX Circuit Pack) ADX16D-B (16-Port AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADX16D-B MIN test board location sh AUDIX circuit pack ADX16D-B WRN test board location sh AUDIX circuit pack The ADX16D-BD MO represents a TN566/TN2169 EMBEDDED AUDIX circuit pack combination operating in 16-port mode digital (DP). For circuit-pack-level problems, see XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. Port-level maintenance is covered by ADX16D-PT. EMBEDDED AUDIX consists of two circuit packs that occupy 5 slots on a port carrier. The tests described in this manual apply only to switch-side maintenance that tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy of its own that is described in DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110. Issue 1 June 2005 353 Communication Manager Maintenance-Object Repair Procedures ADX16A-BD (AUDIX Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADXCL-BD ADX16A-B MIN WRN test board location sh AUDIX circuit pack The ADX16A-BD MO represents a TN566/TN2169 EMBEDDED AUDIX circuit pack combination operating in control-link (CL) mode. For circuit-pack-level problems, see XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. Port-level maintenance is covered by ADX16A-PT. EMBEDDED AUDIX consists of two circuit packs that occupy 5 slots on a port carrier. The tests described in this manual apply only to switch-side maintenance that tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy that is described in EMBEDDED AUDIX System Maintenance, 585-300-110. 354 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16D-P (16-Port AUDIX Digital Port) ADX16D-P (16-Port AUDIX Digital Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADX16D-P MIN WRN test port location l AUDIX Digital port ! CAUTION: Never do any of the following without first shutting down AUDIX. Follow the instructions on the TN566/TN2169 faceplate: CAUTION: ● Remove EMBEDDED AUDIX circuit packs ● Cycle power to a carrier containing EMBEDDED AUDIX circuit packs ● Remove power to a carrier or cabinet containing EMBEDDED AUDIX circuit pack The ADX16D-P MO represents a port on a TN566/TN2169 EMBEDDED AUDIX circuit pack operating in digital-port (DP) mode. The maintenance strategy for ports on the TN566 operating in control-link mode is described in ADX16A-PT. The tests described in this section apply only to switch-side maintenance that tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy that is described in DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110. AUDIX resides on a combined pair of circuit packs: the TN566 Multifunction board (MFB) and the TN2169 Alarm board (ALB). Because of its size this combination occupies 5 slots, but the system sees only 1 slot as functional. The other 4 slots are seen by the switch as “AUDIX-reserved” slots (or ADX16-RES/ADX16D-RS). In 16-port DP mode, the TN566 pack supports up to 16 voice ports, each with a primary and a secondary information channel. Ports are administered in increments of two. When a call to a station with an AUDIX login is not answered, AUDIX answers the call using one of the available voice ports. Unlike other AUDIX systems, EMBEDDED AUDIX is not an adjunct. Issue 1 June 2005 355 Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 96: EMBEDDED AUDIX Digital Port Error Log Entries Error Type Aux Data Associated Test Alarm Level On/ Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1 (b) 40987 None WRN OFF 1 (c) 1 to 20 None WRN OFF 15 (d) Any None 18 (e) 0 busyout port location WRN OFF 23 (f) 0 None WRN OFF None WRN ON 130 (g) release port location test port location sh 257 (h) 40971 None 513 (i) Any None 1537 (j) 40968 None WRN OFF 1793 Voice and Control Local Loop Test (#13) MIN WRN1 ON test port location l r 3 2049 NPE Crosstalk test (#9) MIN WRN1 ON test port location l r 3 2305 (k) 40967 None 3840 (l) 40965 None 3840 (m) 41029 None 1. Minor alarms may be downgraded to Warning alarms based on the values used in set options. Notes: a. Error Type 0: run the short test sequence first. If every test passes, run the long test sequence. Refer to each test’s description, and follow the recommended procedures 356 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16D-P (16-Port AUDIX Digital Port) b. Error Type 1 with Aux Data 40987: The user may experience a noisy port or link, due to an off-board problem that is detected by the port circuit. If so, replace the circuit pack (see caution at the beginning of this section). Once the problem is resolved, the alarm is retired after a predetermined time. c. Error Type 1: At least 15 off-board problems have been detected with the link to the voice port. When an error with the link is detected, an on-board counter is incremented. Also see Note a above. d. Error Type 15: An internal type error that occurs when an audit request fails. e. Error Type 18: The port is busied-out by command. Release the port with release port location. f. Error Type 23: The circuit pack is administered but not physically installed. The alarm will clear when a circuit pack is inserted. g. Error Type 130: The circuit pack has been removed or has been insane for more than 21-minutes. To clear the error, reseat or replace the AUDIX circuit pack (see caution at the beginning of this section). h. Error Type 257: Something is interfering with transmission to the voice port. This is usually an on-board problem and can be ignored if there are no user complaints. i. Error Type 513: AUDIX is not available to the switch, possibly due to a busyout on the AUDIX system. Refer to DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110. j. Error Type 1537: An in-line maintenance error has generated an off-board warning due to some problem with the link to the voice port. This can be ignored if there are no user complaints. If the problem persists, replace the circuit pack (see caution at the beginning of this section). Once the problem is resolved, the alarm is retired after a certain period of time. k. Error Type 2305: The link between the circuit pack and the voice port is successfully reset. No craft action is necessary. l. Error Type 3840 with Aux Data 40965: No voice ports are connected to the EMBEDDED AUDIX circuit pack. No maintenance action is required. m. Error Type 3840 with Aux Data 41029: The message buffer in the circuit pack is full. Issue 1 June 2005 357 Communication Manager Maintenance-Object Repair Procedures System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. Long Test Sequence D/ND1 Voice and Control Channel Local Looparound test (#13) X ND NPE Crosstalk test (#9) X ND Order of Investigation Short Test Sequence 1. D = Destructive; ND = Nondestructive NO-OP Tests The maintenance strategy for EMBEDDED AUDIX emulates the one for DIG-LINE. The tests listed below apply only to DIG-LINE and not to EMBEDDED AUDIX. These tests always return PASS. ● Electronic Power Feed test (#11) ● Station Lamp Updates test (#16) ● Station (Digital) Audits test (#17) ● Digital Terminal Remote Looparound test (#1201) NPE Crosstalk Test (#9) NPE Crosstalk Test (#9) verifies that this port’s NPE channel talks on the selected time slot and that it never crosses over to time slots reserved for other connections. If the NPE is not working correctly, one-way and noisy connections may be observed. NPE Crosstalk Test (#9) is part of a port’s long test sequence, and it executes in about 20 to 30 seconds. Crosstalk testing is performed on both the primary (for voice) and the secondary (for data) information channel associated with each EMBEDDED AUDIX port. If this test fails on either channel, the voice port is taken out-of-service. 358 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16D-P (16-Port AUDIX Digital Port) Table 97: Test #9 NPE Crosstalk Test Error Code Test Result Description / Recommendation 1 ABRT During testing of the primary information channel, system resources may not have been available. Also, the port may have been busy during the test. 1. Check the port status. 2. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the port is active, it is unavailable for this test. Wait until the port is idle. 3. Retry the command at 1-minute intervals up to 5 times. 2 ABRT System resources may not have been available, or the port may have been busy during the test. 1. Verify that the port’s status is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be active. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the port is active, it is unavailable for certain tests. Refer to “Status” commands in Maintenance SAT Commands in Maintenance Commands Reference (03-300191), for a full description of every possible state. Wait until the port is idle before testing. 2. If the port’s status is idle, retry the command at 1-minute intervals up to 5 times. 1001 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions, or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 359 Communication Manager Maintenance-Object Repair Procedures Table 97: Test #9 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 1004 ABRT The port was put in use during the test. The test has been aborted. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the port is active, it is unavailable for certain tests. Refer to “Status” commands in Maintenance SAT Commands in Maintenance Commands Reference (03-300191) for explanations of every possible state. Wait until the port is idle before testing. 1020 ABRT Test disabled via background testing. 1. Use status station to determine when the voice port is available for testing. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 1, 2 FAIL The NPE of the tested port was found to be transmitting in error. This causes noisy and unreliable connections. Failure code 1 indicates that the Crosstalk test failed on the primary channel. Failure code 2 indicates that the Crosstalk test failed on the secondary channel. 1. Replace the circuit pack (see caution at the beginning of this section). PASS The port is using its allocated time slots correctly. 1. To verify that this is not an intermittent problem, repeat this test up to 10 times, and make sure it continues passing. 2. If complaints still exist, examine the connections. 2 of 2 360 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16D-P (16-Port AUDIX Digital Port) Voice and Control Channel Local Loop Test (#13) This test checks the information and control channels between the server the EMBEDDED AUDIX port circuit. The server sends a message to loop around both the information and control channels for the port. First, the primary information (voice) channel loop back test is run. While the primary information channel is still looped around, the Control Channel Looparound test is performed. The loop-around test for the secondary information (data) channel is then performed. This test is the same as the primary information channel’s loop-around test. Next, a Conference test is implemented for the primary information channel. This test is the same as Conference Test #6. Only one value (Pass, Fail, or Abort) is generated as a result of the four tests run. If any test fails or aborts, the sequence is stopped. Table 98: Test #13 Voice and Control Channel Local Loop Test Error Code Test Result Description / Recommendation ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be active. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. Wait until the port is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1001 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions, or it may have time slots that are out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. Retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 361 Communication Manager Maintenance-Object Repair Procedures Table 98: Test #13 Voice and Control Channel Local Loop Test (continued) Error Code Test Result Description / Recommendation 1004 ABRT The port was put in use during the test. The test has been aborted. 1. Use display port location to determine the voice port extension of the port. Use status station to determine the service state of the port. If the port is active, wait until it is idle before retesting. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources for this test. 1. Retry the command at 1-minute intervals up to 5 times. 7 FAIL Conference test failed on the primary channel. In some cases, users may not notice a disruption in service. In extreme cases, the conferencing feature may not work at all. 14 FAIL The primary voice channel is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. 15 FAIL The control channel between the processor and AUDIX is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. This failure could also be disruptive to other users. 16 FAIL The secondary voice channel is not transmitting properly. User impact may range from no noticeable effect to loss of use of this port. None FAIL The test failed for reasons external to the AUDIX. 1. Run circuit tests to check the Tone Generator circuit and the Tone Detector circuit using test board location s. 2. Resolve any problems detected on the Tone Generator circuit or Tone Detector circuit. 3. If both circuit packs are functioning properly and the test still fails, replace the AUDIX (see caution at the beginning of this section). PASS Voice and Control Channel Local Loop test passed. Every channel are transmitting properly. 1. To be sure that this is not an intermittent problem, repeat this test up to 10 times, and see whether it continues to pass. 2. If complaints still exist, examine the connections. 2 of 2 362 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16A-PT (AUDIX Analog Line/Control Link) ADX16A-PT (AUDIX Analog Line/Control Link) S8700 | 8710 S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ADXCL-PT or ADX16A-P MIN test port location l AUDIX Analog Line/ Control Link ADXCL-PT or ADX16A-P WRN test port location sh AUDIX Analog Line/ Control Link ! CAUTION: Never do any of the following without first shutting down AUDIX. Follow the instructions on the TN566/TN2169 faceplate: CAUTION: ● Remove EMBEDDED AUDIX circuit packs ● Cycle power to a carrier containing EMBEDDED AUDIX circuit packs ● Remove power to a carrier containing EMBEDDED AUDIX circuit packs The ADX16A-PT MO represents a port on a TN566/TN2169 EMBEDDED AUDIX circuit pack that is operating in control-link (CL) mode. For circuit-pack-level problems (ADX16A-BD or ANL-16-BD), see XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. For port-level problems with AUDIX operating in digital-port mode, see: ● ADX8D-PT (AUDIX Digital Port) on page 345 ● ADX16D-P (16-Port AUDIX Digital Port) on page 355 The tests described in this section apply only to switch-side maintenance that tests a circuit pack’s components related to the TDM-bus interface. The AUDIX system has an extensive maintenance strategy that is described in DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110. AUDIX resides on a combined pair of circuit packs: the TN566 Multifunction board (MFB) and the TN2169 Alarm board (ALB). Because of its size this combination occupies 5 slots, but only 1 slot is functional as far as the switch is concerned. The other 4 slots are seen by the switch as “AUDIX-reserved” slots. In CL mode the TN566 pack supports up to 16 voice ports. When a call to a station with an AUDIX login is not answered, AUDIX answers the call using one of the available voice ports. Unlike other AUDIX systems, EMBEDDED AUDIX is not an adjunct. Issue 1 June 2005 363 Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 99: EMBEDDED AUDIX Analog Line/Control Link Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 01 0 Any Any Any test port location sh r 1 1 (a) 40977 None 18 0 busyout station ext WRN ON release station extension 23 (b) 0 None WRN OFF None WRN ON test port location sh 130 (c) 257 (d) 40973 None 513 (e) Any None 1025 (f) Looparound test (#161) MIN WRN2 ON test port location l r 2 1281 Conference test (#7) MIN WRN2 ON test port location l r 2 1537 NPE Crosstalk test (#6) MIN WRN2 ON test port location l r 2 1. Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. 2. Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options. Notes: a. Error Type 1 is an in-line error that can only be resolved over time. No terminal equipment was present when ringing was attempted. Execute test port location s. b. Error Type 23: The circuit pack was logically administered but not physically installed. The alarm will clear when the circuit pack is installed. c. Error Type 130: The circuit pack was removed or has been insane for more than 11 minutes. To clear the error, reseat or replace the circuit pack. 364 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16A-PT (AUDIX Analog Line/Control Link) d. Error Type 257 is an in-line error and can only be resolved over time. Ringing voltage is absent. If only one analog circuit pack in the system has this problem, replace the circuit pack. If only analog circuit packs on a particular carrier have this error, the ringing generator may not be connected to this carrier. If analog circuit packs on many carriers have this error, check the ringing generator. e. Error Type 513: AUDIX is not available to the switch. Check the AUDIX system, referring to DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110. f. Error Type 1025: The TDM bus is out of service. See TDM-BUS (TDM Bus) on page 2237. System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated with the Looparound test (#161), you may also clear errors generated from other tests in the testing sequence. Long Test Sequence D/ND1 Looparound test (#161) X ND Conference test (#7) X ND NPE Crosstalk test (#6) X ND Order of Investigation Short Test Sequence 1. D = Destructive; ND = Nondestructive NO-OP Tests The maintenance strategy for EMBEDDED AUDIX emulates the one for ANL-16-L. The tests listed below apply only to ANL-16-L and not to EMBEDDED AUDIX. These tests always return PASS. ● Battery Feed test (#35) ● Audits and Updates test (#36) ● Station Present test (#48) Tests 36 and 48 ABORT when AUDIX is not running. Issue 1 June 2005 365 Communication Manager Maintenance-Object Repair Procedures NPE Crosstalk Test (#6) This test verifies that this port’s NPE channel talks on the selected time slot and never crosses over to time slots reserved for other connections. If the NPE is not working correctly, one-way and noisy connections may be observed. This test is part of the long test sequence and executes in about 25 seconds. Table 100: Test #6 NPE Crosstalk Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, it is unavailable for certain tests. Wait until the port is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1001 ABRT Could not allocate the necessary system resources to run this test. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, then retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. Retry the command at 1-minute intervals up to 5 times. 1 of 2 366 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16A-PT (AUDIX Analog Line/Control Link) Table 100: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, it is unavailable for certain tests. Wait until the port is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT This condition indicates that the test is not applicable when the analog port is used in a combined modem pool. This error can be ignored. 1018 ABRT Test disabled via administration. 1. To enable the test for the particular analog station being tested, enter change station extension. 2. Enter y in the Test field. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2012 ABRT System could not respond to this request. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL The NPE of the tested port was found to be transmitting in error. This causes noisy and unreliable connections. 1. Replace the circuit pack. PASS The port is correctly using its allocated time slots. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. 2 of 2 Issue 1 June 2005 367 Communication Manager Maintenance-Object Repair Procedures Conference Circuit Test (#7) This test verifies that the NPE channel for the port being tested can correctly perform the conferencing function. Table 101: Test #7 Conference Circuit Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1018 ABRT Test disabled by administration. This only applies to analog stations. 1. To enable the test for the analog station being tested, enter change station extension and enter y in the Test field. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources for this test. 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL The NPE of the tested port did not conference the tones correctly. This causes noisy and unreliable connections. 1. Replace the circuit pack. PASS The port can correctly conference multiple connections. User-reported troubles on this port should be investigated by using other port tests and by examining station, trunk, or external wiring. 368 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ADX16A-PT (AUDIX Analog Line/Control Link) Loop-Around Test (#161) This test is designed to check the on-board transmission capabilities of the NPE on the analog port. Table 102: Test #161 Loop-Around Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources for this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle before testing. 2. If the port status is idle, retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 369 Communication Manager Maintenance-Object Repair Procedures Table 102: Test #161 Loop-Around Test (continued) Error Code Test Result Description / Recommendation 1018 ABRT Test disabled by administration. 1. To enable the test for the particular analog station, enter change station extension. 2. Enter y in the Test field. 2000 ABRT Response to the test was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The reflective loop-around test failed. This causes noisy or unreliable connections or other users calling this port may hear an echo. 1. Replace the circuit pack. PASS The port is able to provide an analog transmission path to the station equipment. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. 2 of 2 370 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AESV-LNK (AE Services Link) AESV-LNK (AE Services Link) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AESV-LNK MAJ WRN test aesvcs-server Application Enablement Services (AESVCS) Link AESVCS Links provide a connection between Communication Manager and an AESVCS Server in which data is exchanged. Communication Manager dynamically creates and deletes AESVCS Links as socket connections to AESVCS Server are established and torn down. AESVCS Links that are connected to the same AESVCS Server are grouped into an AESVCS Session. Error Log Entries and Test to Clear Values Table 103: AESV-LNK Error Log Entries Error Type Aux Data Associated Test 513 (a) AESVCS Link Heartbeat Test (#1324) 769 (b) 1537 (c) 2561 (d) Any Alarm Level On/Off Board Test to Clear Value WRN Off none Log only Log only Log only Notes: a. Error Type 513 is displayed when an AESVCS Link is hyperactive. The hyperactivity might be caused by fluctuations in the engineered traffic load being generated by the AESVCS Server. Both an AESVCS Session level and Link level alarm is generated to indicate that a link is overloaded. Once the problem has been resolved, it might take up to 45 minutes for the alarm to clear due to the “leaky bucket” strategy. If the hyperactivity persists, escalate the problem. Issue 1 June 2005 371 Communication Manager Maintenance-Object Repair Procedures b. Error type 769 is a log only error and is displayed when Communication Manager does not receive a response from the AESVCS Server to a heartbeat message that was sent over the AESVCS Link. Failure to receive a response to a heartbeat message results in the deletion of the AESVCS Link by Communication Manager. Both an AESVCS Session Level and Link level error is generated against this condition. Escalate if the error persists. c. Error type 1537 is a log only error and displayed when an AESVCS Link is deleted from an AESVCS Session for reasons other than a heartbeat failure. Both an AESVCS Session Level and Link level error is generated against this condition. The Aux Data field contains the reason code. Aux Data Description 1 The far end closed the socket connection. Check the error logs on the AEVCS Server for more information. 100 The reset aecvcs-link command was used to close the socket connection 101 The AESVCS Interface on the IP Services form was disabled. 102 The AESVCS Interface was removed from the IP Services form. 103 The AE Services Server was disabled on the AE Services Administration page of the IP Services form. 104 The AE Services Server was deleted on the AE Services Administration page of the IP Services form. 200 The socket connection closed due to an internal error. Escalate if the problem persists. 201 The socket connection was unexpectedly closed by Communication Manager. Escalate if the problem persists. 202 Communication Manager detected and error and closed the socket connection. Escalate if the problem persists. 203 Communication Manager detected an error reading from the socket and closed the connection. Escalate if the problem persists. 204 Communication Manager failed to write a complete message and closed the socket connection. Escalate if the problem persists. 205 AE Server established a new connection causing Communication Manager to close the existing one. Escalate if the problem persists. 206 Communication Manager failed to send a heartbeat request and closed the socket connection. Escalate if the problem persists. 207 Communication Manager detected a protocol violation and closed the socket connection. Escalate if the problem persists. 1 of 2 372 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AESV-LNK (AE Services Link) Aux Data Description 208 Communication Manager detected processing the data from the AESVCS Server and closed the socket connection. Escalate if the problem persists. 209 Communication Manager could not read data from the socket and closed the connection. Escalate if the problem persists. 2 of 2 d. Error Type 2561 is a log only error and is displayed when an AESVCS message is discarded due to a link buffer overflow. Both an AESVCS Session Level and Link level error is generated against this condition. Escalate if the problem persists. System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown. By clearing error codes associated with the AESVCS Link Heartbeat Test (#1324), you might clear errors from other tests in the testing sequence. Order of Investigation D/ND1 Short Test Sequence Long Test Sequence AESVCS Link Heartbeat Test (#1324) X X ND AESVCS Session Level Link Status Test (#1323) X X ND 1. D = Destructive; ND = Nondestructive AESVCS Link Heartbeat Test (#1324) The AESVCS Link Heartbeat test sends a TCP tunnel connection heartbeat message to the far end AESVCS Server. If the AESVCS Server fails to return a response to the heartbeat message, the test fails. An AESVCS Link that fails a Heartbeat test is subsequently deleted from the AESVCS Session. Table 104: AESVCS Link Heartbeat Test (#1324) Error Code Test Result Description / Recommendation FAIL The heartbeat test failed. 1. Check the network connectivity and check the AE Server. 1 of 2 Issue 1 June 2005 373 Communication Manager Maintenance-Object Repair Procedures Table 104: AESVCS Link Heartbeat Test (#1324) (continued) Error Code Test Result Description / Recommendation PASS The heartbeat test passed. 2 of 2 AESVCS Session Level Link Status Test (#1323) The AESVCS Session Level Link Status Test determines if any AESVCS Links are associated with a given AESVCS Session. Table 105: AESVCS Session Level Link Status Test (#1323) Error Code Test Result Description / Recommendation 1124 ABORT AE Services Server is disabled on the AE Services Administration page of the IP Services form FAIL No AESVCS links are associated with this session. PASS At least one AESVCS link is assigned. 374 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AESV-SESS (AE Services Session) AESV-SESS (AE Services Session) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AESV-SESS MAJ WRN test aesvcs-server Application Enablement Services (AESVCS Session) An AESVCS Session is a logical connection between Communication Manager and a single AESVCS Server and encompasses all the AESVCS Links that are connected between them. Error Log Entries and Test to Clear Values Table 106: AESV-SESS Error Log Entries Error Type Aux Data Associated Test 513 (a) 1-16 769 (b) 1-16 1025 (c) 1-16 MAJ 1537 (d) 1-16 Log only 2561 (e) 1-16 Log only AESVCS Link Heartbeat Test (#1324) Alarm Level On/Off Board Test to Clear Value WRN Off none Off test aesvcs-server Log only Notes: a. Error Type 513 occurs when one or more AESVCS Links within a given AESVCS Session is hyperactive. The hyperactivity might be caused by fluctuations in the engineered traffic load being generated by the AESVCS Server. Both an AESVCS Session Level and Link level alarm is generated to indicate that a link is overloaded. The Aux Data field contains the link ID of the last AESVCS Link to report hyperactivity. Once the problem has been resolved, it might take up to 45 minutes for the alarm to clear due to the “leaky bucket” strategy. Refer to AESV-LNK (AE Services Link) on page 371 section for more information. Issue 1 June 2005 375 Communication Manager Maintenance-Object Repair Procedures b. Error type 769 is a log only error and is displayed when Communication Manager detects a heartbeat failure on one or more AESVCS Links within the AESVCS Session. The Aux Data filed contains the link ID of the last AESVCS Link to report a heartbeat failure. An AESVCS Link level error is also generated against this condition. Refer to AESV-LNK section for more information. c. Error Type 1025 is displayed when no AESVCS Links are left in an AESVCS Session. This alarm is cleared when Communication Manager associates a new AESVCS Link to the session. The Aux Data filed contains the link ID of the last AESVCS Link deleted from the session. d. Error type 1537 is a log only error and is displayed when one or more AESVCS Links, within the AESVCS Session is deleted for reasons other than a heartbeat failure. The Aux Data filed contains the link ID of the last AESVCS Link deleted from the session. An AESVCS Link level error is also generated against this condition. Refer to AESV-LNK section for more information. e. Error Type 2561 is a log only error and is displayed when one or more AESVCS Links within the AESVCS Session is discarding messages due to a link buffer overflow. This error represents the sum of all the discarded messages in a given session. The Aux Data field contains the link id of the last AESVCS Link, within the session, to discard a message. An AESVCS Link level error is also generated against this condition. Refer to AESV-LNK section for more information. System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order shown. By clearing error codes associated with the AESVCS Link Heartbeat Test (#1324), you might clear errors from other tests in the testing sequence. Order of Investigation D/ND1 Short Test Sequence Long Test Sequence AESVCS Link Heartbeat Test (#1324) X X ND AESVCS Session Level Link Status Test (#1323) X X ND 1. D = Destructive; ND = Nondestructive 376 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AESV-SESS (AE Services Session) AESVCS Link Heartbeat Test (#1324) The AESVCS Link Heartbeat test sends a TCP tunnel connection heartbeat message to the far end AESVCS Server. If the AESVCS Server fails to return a response to the heartbeat message, the test fails. An AESVCS Link that fails a Heartbeat test is subsequently deleted from the AESVCS Session. Table 107: AESVCS Link Heartbeat Test (#1324) Error Code Test Result Description / Recommendation FAIL The heartbeat test failed. 1. Check the network connectivity and check the AE Server. PASS The heartbeat test passed. AESVCS Session Level Link Status Test (#1323) The AESVCS Session Level Link Status Test determines if any AESVCS Links are associated with a given AESVCS Session. Table 108: AESVCS Session Level Link Status Test (#1323) Error Code Test Result Description / Recommendation 1124 ABORT AE Services Server is disabled on the AE Services Administration page of the IP Services form FAIL No AESVCS links are associated with this session. PASS At least one AESVCS link is assigned. Issue 1 June 2005 377 Communication Manager Maintenance-Object Repair Procedures ALARM-PT (Alarm Port) S8700 | 8710 / S8500 / S8300 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ALARM-PT MIN test port location l Alarm-Port ALARM-PT WRN test port location sh Alarm-Port The Alarm Port MO provides on-board maintenance for an analog line port that is administered as an external device alarm port. Tests are provided to verify the analog line ports ability to detect an external device alarm. The related MO, EXT-DEV ADMIN? Y (External Device Alarm) on page 1246, is used for the off-board external device alarm. Error Log Entries and Test to Clear Values Table 109: ALARM-PT Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 15 (b) Any Audits and Updates (#36) 18 0 busyout station extension WRN OFF release station extension None WRN ON test port location sh 130 (c) Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 15 is a software audit error that does not indicate any hardware malfunction. Run the short test sequence, and investigate errors. c. Error Type 130 indicates that the circuit pack or Media Module was removed or has been insane for more than 11 minutes. To clear the error, reseat or replace the circuit pack or Media Module 378 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ALARM-PT (Alarm Port) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented in the table below. For example, by clearing error codes associated with the Battery Feed test (#35), you may also clear errors generated from other tests in the testing sequence. Order of Investigation Short Test Sequence Long Test Sequence D/ ND1 Battery Feed test (#35) X X ND Station Status and Translation Audits and Updates test (#36) X X ND 1. D = Destructive; ND = Nondestructive Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to the telephone equipment, signaling, rotary dial pulsing, transmission, and balance. This test checks the signaling and switchhook capabilities of the battery feed chip by terminating the port, applying battery, and trying to detect a current. Table 110: Test #35 Battery Feed Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 1000 ABRT System resources required to run this test are not available. The port may be reporting an external device alarm. 1. Before retesting, enter test external-device-alarm port location to determine whether the port is reporting an EXT-DEV failure. 2. If the port has no EXT-DEV failures, retry the command at 1-minute intervals up to 5 times. 1 of 3 Issue 1 June 2005 379 Communication Manager Maintenance-Object Repair Procedures Table 110: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. Use display port location to determine the station extension, attendant number, or trunk group/member number of the port. Use status station, status attendant, or status trunk to determine the service state of the port. If the service state indicates that the port is in use, then the port is unavailable for certain tests. You must wait until the port is idle before retesting. Attendants are always in use (off-hook) if the handset is plugged in and the port is not busied out. 1. If the port status is idle, then retry the command at 1-minute intervals a maximum of 5 times. 1004 ABRT The port received an EXT-DEV failure during the test. The test has been aborted. 1. Before retesting, enter test external-device-alarm port location to determine whether the port is reporting an EXT-DEV failure. 2. If the port has no EXT-DEV failures, retry the command at 1-minute intervals up to 5 times. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The port’s battery feed chip is unable to supply sufficient power to sense the external device alarm. This may occur when the test is performed at the same time that the external device contact closure occurs. 1. Before retesting, enter test external-device-alarm port location to determine whether the port is reporting an EXT-DEV failure. Wait until the port has no EXT-DEV failures before retesting. 2. Retry the command at 1-minute intervals up to 5 times. PASS The port’s battery feed chip is able to provide power to the external device alarm to detect contact closure. 2 of 3 380 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ALARM-PT (Alarm Port) Table 110: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to ensure that the board translations are correct. enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If this is not the case, check to ensure that there is a valid board inserted. 3 of 3 Station Status and Translation Audits and Updates Test (#36) Port Updates Test (#36) For an analog line port that is administered as an external alarm, this test is limited to updating the software with the switchhook state. This test sends port level translation data from switch processor to the circuit pack to assure that the translation is correct. The port audit operation verifies the consistency of the current state of the port in the switch software. Table 111: Test #36 Station Status and Translation Audits and Updates Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 3 Issue 1 June 2005 381 Communication Manager Maintenance-Object Repair Procedures Table 111: Test #36 Station Status and Translation Audits and Updates (continued) Error Code Test Result Description / Recommendation 1000 ABRT The test was aborted because system resources required to run this test were not available. The port may be busy with a valid call. Use display port PCSSpp to determine the station extension of the port. Use status station to determine the service state of the port. If the service state indicates that the port is in use, then the port is unavailable for certain tests. You must wait until the port is idle before retesting. 1. If the port is idle, retry the command at 1-minute intervals a maximum of 5 times. 1004 ABRT The port received an EXT-DEV failure during the test. The test has been aborted. 1. Before retesting, enter test external-device-alarm port location to determine whether the port is reporting an EXT-DEV failure. 2. If the port has no EXT-DEV failures, retry the command at 1-minute intervals up to 5 times. 1006 ABRT This port has been busied out by command. 1. Check Error Log for Error Type 18 (port busied out). If present, use release port location to release the port and run the test again. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 FAIL This failure does not indicate a hardware problem. The switchhook audit failed. This condition may occur when the audit is performed at the same time that the terminal equipment goes off-hook. 1. Before retesting, enter test external-device-alarm port location to determine whether the port is reporting an EXT-DEV failure. Wait until the port has no EXT-DEV failures. 2. If the port has no EXT-DEV failures, retry the command at 1-minute intervals up to 5 times. 7 FAIL The translation update failed. This does not indicate a hardware problem but may be an internal software error. 2 of 3 382 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ALARM-PT (Alarm Port) Table 111: Test #36 Station Status and Translation Audits and Updates (continued) Error Code 0 Test Result Description / Recommendation PASS The software and the port processor have the same status. NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to ensure that the board translations are correct. Enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long. This should re-establish the linkage between the internal ID and the port. If this is not the case, dispatch to check to ensure that there is a valid board inserted. 3 of 3 Issue 1 June 2005 383 Communication Manager Maintenance-Object Repair Procedures ANL-16-L (16-Port Analog Line) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ANL-16-L MIN test port location l 16-Port Analog Line ANL-16-L WRN test port location sh 16-Port Analog Line The circuit packs listed below provide 16 analog line ports for single-line voice terminals. The table below indicates which circuit packs are equipped with lightning protection (for off-premises, out-of -building stations), and which ones support the neon message waiting lamp feature. 16-Port Analog Line Circuit Packs Circuit Pack TN468B Off- Premises Neon y TN479 TN746 y TN746B y TN2135 y TN2144 y TN2149 y TN2180 y y S8700 | 8710 / S8500 These circuit packs provide 16 ports for analog voice terminals. The TN746, TN468, and TN749 support only single-line, on-premises/in-building, analog voice terminals, and not off-premises stations, since these circuit packs are not equipped with lightning protection. The TN746B, TN2144, TN2149, and TN468B support both on-premises and off-premises (that is, out-of-building) analog voice terminals. The TN468, TN468B, TN479, TN2135, TN2144, and TN2149 do NOT support the neon message waiting feature. No maintenance of the terminal connected to the 16-Port Neon Analog Line circuit pack is performed, except to determine whether or not the terminal is connected. Failures of the neon message waiting lamp power and the common ringing application circuitry are reported as part of common port circuit pack errors; see errors 1281 and 1793 in XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. 384 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Ringing Caused by Maintenance Testing Test #48 may cause some terminal equipment to ring briefly during daily maintenance. If this ringing is disturbing the customer or the terminal equipment, it should be disabled in the Tests field of the change station extension screen. Be aware that this action will also disable Tests #6, 7, 161, and 35. Error Log Entries and Test to Clear Values Table 112: 16-Port Analog Line Error Log Entries Error Type Aux Data Associated Test Alarm Level On/ Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1(b) 40960 40975 40977 none 15(f) Any Audits and Updates (#36) 18 0 busyout station extension WRN ON release station extension None WRN ON test port location sh 130(g) 257(h) 40973 none 513(i) Station Present (#48) WRN OFF test port location sh r 2 769 Battery Feed test (#35) MIN WRN1 ON test port location sh r 2 1025 Looparound (#161) MIN WRN1 ON test port location l r 2 1281 Conference test (#7) MIN WRN1 ON test port location l r 2 1537 NPE Crosstalk (#6) MIN WRN1 ON test port location l r 2 1. Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options. Issue 1 June 2005 385 Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 1: These are in-line errors and can only be resolved over time. c. Aux Data 40960 indicates that too many simultaneous incoming ringing attempts were made on this board. Only 4 ports on a board may ring simultaneously. A 5th incoming call causes an inline error from the board. d. Aux Data 40975 indicates that the terminal equipment was on-hook when ring-tip was detected during ringing. This usually indicates a failure in the terminal equipment or the type of terminal has a low ringer impedance. Call the terminal equipment and verify that the terminal rings. If the terminal does not ring, then replace it. Otherwise, enter test port location, and follow the procedure for Test #48. e. Aux Data 40977 indicates that no terminal equipment was connected when ringing was attempted. Run the short test via test port location, and follow the procedure for the results of Test #48. f. Error Type 15 is a software audit error that does not indicate any hardware malfunction. Run short test sequence, and investigate associated errors. g. Error Type 130: the circuit pack has been removed or has been insane for more than 11 minutes. To clear the error, reseat or replace the circuit pack. h. Error Type 257: This is an in-line error and can only be resolved over time. This error indicates that ringing voltage is absent. If only 1 analog circuit pack in the system has this problem, then replace the circuit pack. If only analog circuit packs on a particular carrier have this error, then the ringing generator may not be connected to this carrier. If analog circuit packs on many carriers have this error, then it is probably a problem with the ringing generator. i. Error Type 513: Associated Test #48 may cause some terminal equipment to ring briefly during daily maintenance. If this disturbs the customer or the terminal equipment, disable it by setting the Tests field on the change station extension screen to n. On some software releases, this will also disable Tests #6, 7, 161, and 35. 386 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated with the Battery Feed test (#35), you may also clear errors generated from other tests in the testing sequence. Order of Investigation Short Test Sequence Long Test Sequence D/ND1 Battery Feed test (#35) X X ND Station Present test (#48) X X ND Looparound test (#161) X ND Conference test (#7) X ND NPE Crosstalk test (#6) X ND X ND Station Status and Translation Audits and Updates test (#36) X 1. D = Destructive; ND = Nondestructive NPE Crosstalk Test (#6) One or more Network Processing Elements (NPEs) reside on each circuit pack with a TDM Bus interface. The NPE controls port connectivity and gain, and provides conference functions on a per-port basis. This test verifies that this port’s NPE channel talks on the selected time slot and never crosses over to time slots reserved for other connections. If the NPE is not working correctly, one-way and noisy connections may be observed. This test is usually part of the long test sequence and executes in about 20 to 30 seconds. Table 113: Test #6 NPE Crosstalk Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 4 Issue 1 June 2005 387 Communication Manager Maintenance-Object Repair Procedures Table 113: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run test are not available. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1001 ABRT System resources required to run test are not available. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use the display port location command to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until the it is idle before testing. 2. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT The test was aborted due to a configuration problem. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or Music On Hold). 2 of 4 388 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Table 113: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1018 ABRT The test has been disabled by administration. The default for the Test field on the station screen is y. Determine why this field has been set to “no” on this station (this may be due to the ringing application Test #48, that can be customer or terminal disturbing. 1. To enable the test for a particular station being tested, enter change station extension and set the Test field on the station screen to y. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run test are not available. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL This test can fail due to either on- or off-board problems. Off-board problems include EXP-PN and EXP-INTF faults, (S8700 IP: RMC-ENV faults), TDM-BUS faults, and faults associated with the Tone Detectors/ Tone Generators. Clear every off-board problem before replacing the board. A TDM-BUS problem is usually the result of a faulty board connected to the backplane, or bent pins on the backplane. 1. Resolve any EXP-PN and EXP-INTF errors. S8700 IP: Resolve any RMC-ENV errors. 2. Resolve any TDM-BUS errors. 3. Resolve any TONE-BD or TONE-PT errors. 4. Test the board when the faults from steps 1, 2, and 3 are cleared. Replace the board only if the test fails. PASS The port is correctly using its allocated time slots. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. 3 of 4 Issue 1 June 2005 389 Communication Manager Maintenance-Object Repair Procedures Table 113: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 4 of 4 Conference Circuit Test (#7) This test verifies that the NPE channel for the port being tested can correctly perform the conferencing function. Table 114: Test #7 Conference Circuit Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1 of 3 390 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Table 114: Test #7 Conference Circuit Test (continued) Error Code Test Result Description / Recommendation 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT The test was aborted due to a configuration problem. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or Music On Hold). 1018 ABRT The test has been disabled by administration. The default for the Test field on the station screen is y. Determine why this field is n on this station. This may be due to the ringing application Test #48, which can be customer or terminal disturbing. 1. To enable the test for the particular analog station being tested, enter change station extension and set the Test field on the station to y. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Resolve any TONE-PT errors. 2. If there are no TONE-PT errors in the error log, retry the test at 1-minute intervals for a maximum of 5 times. Any FAIL The NPE of the tested port did not conference the tones correctly. This causes noisy and unreliable connections. 1. Enter display port and status station to determine whether the station is idle. If the station is idle, enter test port for this port. 2. If the test continues to fail, enter busyout port and release port, and retest. 3. If the test still fails, replace the board. PASS The port can correctly conference multiple connections. User-reported troubles on this port should be investigated by using other port tests and by examining station, trunk, or external wiring. 2 of 3 Issue 1 June 2005 391 Communication Manager Maintenance-Object Repair Procedures Table 114: Test #7 Conference Circuit Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to the telephone equipment, signaling, rotary dial pulsing, transmission, and balance. This test checks the signaling and switchhook capabilities of the battery feed chip by terminating the port, applying battery and detecting the resulting current. Note: Note: For the TN746B, Test #35 does not actually run and instead always returns PASS. Test #35 operates in the normal manner for TN746. Table 115: Test #35 Battery Feed Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 3 392 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Table 115: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT The test was aborted due to a configuration problem. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or Music On Hold). 1018 ABRT The test has been disabled by administration. The default for the Test field on the station screen is y. Determine why this field was set to n on this station. It may be due to the ringing application Test #48, which can be customer or terminal disturbing. 1. To enable the test for the particular analog station being tested, enter change station extension and set the Test field on the station to y. S8700 | 8710 S8500 S8300 1392 ABRT This port is currently a TTI port and the test will not execute on it. 1. Verify that the port is a TTI port using either display port, which shows that the port is a TTI port) or list config, which shows a t for the port. 2. If the port is not a TTI port, escalate the problem. If both commands indicate that the port is a TTI port, the abort is correct for the test, and no action is necessary. 2 of 3 Issue 1 June 2005 393 Communication Manager Maintenance-Object Repair Procedures Table 115: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The port's battery feed chip is unable to supply sufficient power to the terminal equipment. This could be a marginal test, and the terminal equipment may be operating satisfactorily. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, determine whether the customer is experiencing problems on this line. Replace the circuit pack only if the customer is experiencing problems. 0 PASS The port’s battery feed chip is able to provide power to the station equipment to detect on-/off-hook, but may not be able to supply power for touch-tones. If touch-tones are inoperative on this station, then replace the circuit pack because this port is inoperative. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 394 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Station Status and Translation Audits and Updates Test (#36) This test updates the analog port’s message lamp state (if it has one) and translations with information in the software. Table 116: Test #36 Station Status and Translation Audits and Updates Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort and the port is not in use, escalate the problem. 1005 ABRT The test was aborted due to a configuration problem. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or Music On Hold). 1006 ABRT This port has been busied out by command, or taken out-of-service by the failure of the NPE Crosstalk test. 1. Look in the error log for error type 18 (port busied out) for this port. If this error is present, release the port with release station extension, and run the test again. 2. Check the error log for error type 1025 (NPE crosstalk test failed) for this port. If this error is present, investigate the errors associated with the NPE Crosstalk test (#6). 3. Make sure that the terminal is connected and in service, and then retest. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 2 Issue 1 June 2005 395 Communication Manager Maintenance-Object Repair Procedures Table 116: Test #36 Station Status and Translation Audits and Updates (continued) Error Code Test Result Description / Recommendation 1 FAIL This does not indicate a hardware problem. The switchhook audit failed. The other updates were not performed because of this failure. This may occur when the audit is performed at the same time the terminal equipment goes off-hook. 1. Use status station to determine when the port is available. 2. Retry the command at 1-minute intervals up to 5 times. 5 FAIL This may be an internal software error. The message waiting lamp update failed. The translation and ringer updates were not performed because of this failure. 7 FAIL The translation update failed. There may be an internal software error. The ringer update was not performed because of this failure. 8 FAIL This does not indicate a hardware problem. There may be an internal software error. The ringer update failed. 1. Retry the command at 1-minute intervals up to 5 times. 0 PASS The software and the port processor have the same status. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config and resolve problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 2 of 2 396 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Station Present Test (or Ringing Application Test) (#48) This test applies momentary ringing voltage to the terminal equipment and monitors resulting current flow to determine whether terminal equipment is connected to the port. This test may cause some terminal equipment to ring briefly during daily maintenance. If this ringing disturbs the customer or the terminal equipment, you can disable it via the Tests field on the change station screen. However, on some software releases, Tests #6, 7, 161, and 35 are disabled. Table 117: Test #48 Station Present Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. If the port status is idle, then retry the command at 1-minute intervals a maximum of 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. 2. Use status station to determine the service state of the port. If the service state indicates that the port is active, wait until it is idle. 3. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT The test was aborted due to a configuration problem. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or Music On Hold). 1008 ABRT Could not allocate a ringing circuit. Either every ringing circuit is active or the ringing generator is either defective or incorrectly wired. Retry the command at 1-minute intervals up to 5 times. 1. If the test continues to abort, look for RING-GEN errors in the Error Log. If an ABORT 1008 occurs for this test on other circuit packs as well, then the ringing generator may be defective or is incorrectly wired. If it does not occur on other ports, then all four ring phases are active. 1 of 3 Issue 1 June 2005 397 Communication Manager Maintenance-Object Repair Procedures Table 117: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation 1018 ABRT The test has been disabled by administration. The default for the Test field on the station screen is y. Determine why this field was set to n on this station. It may be due to the brief ringing disturbance that this test may cause. 1. To enable the test for the particular analog station being tested, enter change station extension and set the Test field on the station to y. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The terminal equipment is not connected to the circuit pack. Some terminal equipment, such as modems, may fail even when connected properly. 1. Remotely test the equipment. 2. If the test fails again, look for RING-GEN errors in the Error Log. 3. Check all of the wiring between the station equipment and the switch. Then, run the test again. 4. If the test still fails, the set may be defective. Check the set, and replace it, if necessary. 5. Some terminal equipment could fail even when it is connected properly. If this is the case, disable the test using change station extension (enter n into the Test field). Note that this action also disables Tests 6, 7, 161, and 35 on this port. PASS The station is connected properly to the switch. This test may also pass if no terminal equipment is connected and the terminal is located very far from the switch. Investigate user-reported troubles on this port by using other port tests or by examining the station and its wiring. 2 of 3 398 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Table 117: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 Loop-Around Test (#161) This test checks the on-board transmission capabilities of the NPE, the codec, and the battery feed chip of the analog port. The test passes if the signal measured by the Tone Detector is within acceptable limits. Table 118: Test #161 Loop-Around Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. 2. Use status station to determine the service state of the port. If the port is active, wait until it is idle. 3. Retry the command at 1-minute intervals up to 5 times. 1 of 4 Issue 1 June 2005 399 Communication Manager Maintenance-Object Repair Procedures Table 118: Test #161 Loop-Around Test (continued) Error Code Test Result Description / Recommendation 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the port is active, wait until it is idle. 2. Retry the command at 1-minute intervals up to 5 times. 1005 ABRT This test is not run on ports administered as External Alert, Announcement or combined modem pool ports. This error can be ignored. 1018 ABRT The test has been disabled by administration. The default for the Test field on the station screen is y. Determine why this field was set to n on this station. It may be due to the ringing application Test #48, which can be customer or terminal disturbing. 1. To enable the test for the particular analog station being tested, enter change station extension. 2. Enter y in the Test field. 2 of 4 400 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-16-L (16-Port Analog Line) Table 118: Test #161 Loop-Around Test (continued) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The reflective loop around test failed. This could cause noisy or unreliable connections, or users calling this port may hear an echo. The problem can also be off-board. 1. Since the test may be affected by a line seizure, repeat the test at 1-minute intervals up to 5 times. 2. Run circuit pack tests to check the IPSI Tone Generator circuit or Tone Generator circuit pack and the IPSI Tone Detector circuit or Tone Detector circuit pack by using test board location short. 3. Resolve any problems on the Tone Generator circuit or the Tone Detector circuit. 4. If the Tone Generator and Tone Detector circuits are functioning properly and the test still fails and a voice terminal is connected and wired properly, replace the analog line circuit pack. PASS The port is able to provide an analog transmission path to the station equipment. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, or by examining the station. 3 of 4 Issue 1 June 2005 401 Communication Manager Maintenance-Object Repair Procedures Table 118: Test #161 Loop-Around Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, verify that a valid board is inserted. 4 of 4 402 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-BD (Analog Line Circuit Pack) ANL-BD (Analog Line Circuit Pack) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name Of MO ANL-BD MIN WRN test board location sh 8-Port Analog Line circuit pack ANL-BD MIN WRN test board location sh 8-Port Neon Analog Line circuit pack ANL-BD MIN WRN test board location sh 16-Port Neon Analog Line circuit pack See XXX-BD (Common Port Circuit Pack/Media Module) on page 2539 for circuit pack-level errors. See also ANL-16-L (16-Port Analog Line) on page 384 for related line information. See also ANL-LINE (8-Port Analog Line) on page 404 for related line information. Issue 1 June 2005 403 Communication Manager Maintenance-Object Repair Procedures ANL-LINE (8-Port Analog Line) Error log entries and tests also apply to ANL-NE-L (8-Port Analog Line). S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command To Run Full Name of MO ANL-LINE MIN test port location l 8-Port Analog Line ANL-LINE WRN test port location sh 8-Port Analog Line ANL-NE-L MIN test port location l 8-Port Neon Analog Line ANL-NE-L WRN test port location sh 8-Port Neon Analog Line The 8-port Analog Line circuit packs, TN712 TN411 [G3rV2] TN742 TN443 [G3r V2] TN769 TN443 [G3r V2] TN467 [G3r V2] each provide eight ports for single-line, on or off-premises analog endpoints such as analog voice terminals, queue warning level lamps, recorded announcements, dictation machines, PAGEPAC paging equipment, external alerting devices, modems, fax machines, and AUDIX voice ports. Only the TN769 supports a neon message waiting lamp. Note: Note: PAGEPAC™ is a registered trademark of Harris Corporation, Dracon Division. Test #48 may cause some terminal equipment to ring briefly during daily maintenance, which may disturb the customer or the terminal equipment. Test #47 may cause a false alarm when the port is connected to certain off-premises equipment, non-voice terminal equipment, or loop equipment. In either case, the tests can be disabled by entering n in the Tests field on the change station extension screen. Be aware that this will disable Tests 6, 35, 47, and 48. No maintenance of the terminal connected to the 8-Port Analog Line circuit pack or 8-Port Neon Analog Line circuit pack is performed, except to determine whether or not the terminal is connected. Failures of the common ringing application circuitry and the neon message waiting lamp power (ANL-NE-L only) are reported as errors 1281and 1793 against XXX-BD (Common Port Circuit Pack) in Table 907: Common Port Circuit Pack Maintenance Error Log Entries on page 2544. 404 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Hardware Error Log Entries and Test to Clear Values Table 119: 8-Port Analog Line Error Log Entries Error Type Aux Data Associated Test Alarm Level On/ Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1 (b) 40960 40975 40977 None 15 (c) Any Audits and Updates (#36) 18 0 busyout station extension WRN OFF release station extension 130 (d) None WRN ON test port location sh 257 (e) Station Present test (#48) WRN OFF test port location sh r 3 513 Battery Feed test (#35) MIN WRN ON test port location sh r 2 1 769 (f) Loop Around & Conference (47) 1025 NPE Crosstalk test (#6) test port location l r 3 MIN WRN 1 ON test port location l r 3 1281 (g) 1793 (g) 1. Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options. Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. Issue 1 June 2005 405 Communication Manager Maintenance-Object Repair Procedures b. Error Type 1: These are in-line errors that can only be resolved over time. Aux Data 40960: too many simultaneous incoming ringing attempts were made on this board. Only 4 ports on a board may ring simultaneously. A 5th incoming call will cause an inline error from the board. Aux Data 40975: the terminal equipment was on-hook when ring-tip was detected during ringing. This usually indicates a failure in the terminal equipment or the type of terminal has a low ringer impedance. Call the terminal equipment and verify that the terminal rings. If the terminal doesn’t ring, then replace it. Otherwise, enter test port location, and follow the procedure for Test #48. Aux Data 40977: no terminal equipment was connected when ringing was attempted. Run test port location sh, and follow the procedure for the results of Test #48. c. Error Type 15: software audit error, does not indicate any hardware malfunction. Run short test sequence, and investigate errors (if any). d. Error Type 130: the circuit pack was removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack. e. Error Type 257: Associated Test #48 may cause some terminal equipment to ring briefly during daily maintenance. If this ringing is disturbing the customer or the terminal equipment, it should be disabled via change station extension. However, on some releases of the software, this will disable Tests #6, 47, and 35 as well as Test #48. f. Error Type 769: Associated Test #47 may cause a false alarm when the port is connected to off-premises equipment, some non-voice terminal equipment, and some loop equipment. If this causes a false alarm, use change station, and change the Tests field to n to disable the test. g. Error Types 1281 and 1793: See XXX-BD (Common Port Circuit Pack/Media Module) on page 2539. System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated with the Battery Feed test (#35), you may also clear errors generated from other tests in the testing sequence. Order of Investigation Short Test Sequence Long Test Sequence D/ND1 Battery Feed test (#35) X X ND Station Present test (#48) X X ND X ND NPE Crosstalk test (#6) 406 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Order of Investigation Short Test Sequence Long Test Sequence Loop Around and Conference test (#47) Station Status and Translation Audits and Updates test (#36) X D/ND1 X ND X ND 1. D = Destructive; ND = Nondestructive NPE Crosstalk Test (#6) One or more NPEs (Network Processing Elements) reside on each circuit pack with a TDM-bus interface. The NPE controls port connectivity and gain, and provides conferencing functions on a per-port basis. The NPE Crosstalk test verifies that this port’s NPE channel talks on the selected time slot and never crosses over to time slots reserved for other connections. If the NPE is not working correctly, 1-way and noisy connections may be observed. This test is usually only part of a port’s long test sequence and executes in about 20 to 30 seconds. Table 120: Test #6 NPE Crosstalk Test Error Code Test Result Description / Recommendation 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. This result is also reported for the system’s Music-on-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, it will be unavailable for certain tests. Wait until the port is idle before retesting. 2. When the port is idle, retry the command at 1-minute intervals up to 5 times. 1001 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, repeat test at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1 of 4 Issue 1 June 2005 407 Communication Manager Maintenance-Object Repair Procedures Table 120: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Resolve TTR-LEV errors. 2. Resolve TONE-PT errors. 3. Retry the test at 1-minute intervals up to 5 times. 1004 ABRT The port was seized by a valid call during the test. The test has been aborted. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the service state indicates that the port is active, then the port is unavailable for certain tests. Wait until the port is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort and the port is idle, escalate the problem. 1005 ABRT The test was aborted due to a configuration problem. This code occurs under either of the following conditions: 1. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, a modem pool member or music on hold). 2. The circuit pack is one of the following: - TN742 vintage 13, 14, or 15 - TN769 vintage 3, 4, or 5 1018 ABRT Test disabled by administration. The default for the Test field on the station screen is y; thus, you may want to determine why this field has been set to n on this station (this may be due to the ringing application test 48, which can be customer or terminal disturbing). 1. To enable the test for a particular station, enter change station extension and set the Test field to y. 1020 ABRT The test did not run due to a previously existing error on the specific port or a more general circuit pack error. 1. Examine Error Log for existing errors against this port or the circuit pack and attempt to diagnose the previously existing error. 2 of 4 408 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 120: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. Either a system allocation to get information about the port or to put the port into a service state failed or the attempt to put the port in connection with a tone source failed (this could be a Tone-Clock problem). The Tone-Clock and Tone Detectors could be having a communication problem. For example, the companding modes could be out of synchronization. 1. Retry the command at 1-minute intervals up to 5 times. 3 of 4 Issue 1 June 2005 409 Communication Manager Maintenance-Object Repair Procedures Table 120: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation Any FAIL This test can fail due to either on- or off-board problems. Off-board problems of concern include EXP-PN, EXP-INTF, and RMC-ENV faults, TDM-BUS faults, and faults associated with the Tone Detectors/Tone Generators. Clear every off-board problem before replacing the board. Keep in mind that a TDM-BUS problem is usually the result of a faulty board connected to the backplane or bent pins on the backplane. 1. Resolve any EXP-PN, EXP-INTF, and RMC-ENV errors. 2. Resolve TDM-BUS errors. 3. Resolve TONE-BD or TONE-PT errors. 4. Test the board when the faults from steps 1, 2, and 3 are cleared. Replace the board only if the test fails. PASS The port is correctly using its allocated time slots. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, by examining the station, and by ensuring that the terminal is correctly translated as off-premises or on-premises. Note: 0 NO BOARD Note: This test always passes for circuit packs TN712 prior to Vintage 14 and TN742 prior to Vintage 6. The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, dispatch to verify that a valid board is inserted. 4 of 4 410 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to the telephone equipment, signaling, rotary dial pulsing, transmission, and balance. This test checks the signaling and switchhook capabilities of the battery feed chip by terminating the port, applying battery, and trying to detect a current. Table 121: Test #35 Battery Feed Test Results Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test are not available. The port may be busy with a valid call. This result is also reported for the system’s Music-on-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. Refer to Maintenance SAT Commands in the Maintenance Commands Reference (03-300191), for a full description of every possible state. If the port is active, it will be unavailable for certain tests. Wait until the port is idle before retesting. 2. When the port is idle, retry the command at 1-minute intervals up to 5 times. 1004 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the service state indicates that the port is active, then the port is unavailable for certain tests. Refer to Maintenance SAT Commands in the Maintenance Commands Reference (03-300191), for a full description of every possible state. Wait until the port is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort and the port is idle, escalate the problem. 1 of 3 Issue 1 June 2005 411 Communication Manager Maintenance-Object Repair Procedures Table 121: Test #35 Battery Feed Test Results (continued) Error Code Test Result Description / Recommendation 1005 ABRT The test was aborted due to a configuration problem. This error code occurs under either of the following conditions: 1. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or music on hold). 2. The circuit pack is one of the following: - TN742 vintages 13,14, and 15 - TN769 vintages 3, 4, and 5 1018 ABRT Test disabled via administration. The default for the Test field on the is y. Determine why this field was set to n on this station. It may be due to the ringing application Test E48, which can be customer or terminal disturbing. 1. To enable the test for a particular station, enter change station extension and set the Test field to y. 1392 ABRT This port is currently a TTI port and the test will not execute on it. 1. Verify that the port is a TTI port using either the display port command (the display shows that the port is a TTI port) or list config (the display shows a t for the port). 2. If either list config or display port indicate that the port is not a TTI port, escalate the problem. If both commands indicate that the port is a TTI port, the abort is correct for the test, and no action is necessary. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. Either a system allocation to get information about the port or to put the port into a service state failed or the attempt to put the port in connection with a tone source failed (this could be a Tone-Clock problem). The Tone-Clock and Tone Detectors could be having a communication problem. For example, the companding modes could be out of synchronization. 1. Retry the command at 1-minute intervals up to 5 times. 2 of 3 412 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 121: Test #35 Battery Feed Test Results (continued) Error Code Test Result Description / Recommendation FAIL The port’s battery feed chip is unable to supply sufficient power to the terminal equipment. This may occur when the test is performed at the same time that the terminal equipment goes off-hook. 1. Use status station to determine when the port is available for testing. When the port becomes available for testing, retry the command at 1-minute intervals a minimum of five times. 2. If the test continues to fail, determine whether the customer is experiencing problems on this line. Replace the circuit pack only if the customer is experiencing problems. PASS The port’s battery feed chip is able to provide power to the station equipment to detect on-/off-hook. However, the battery feed chip may still be unable to provide power for touch-tones. If tones are heard when buttons are pressed, then the battery feed chip is functioning correctly; otherwise, replace the circuit pack because this port is defective. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, by examining the station, and by ensuring that the terminal is correctly translated as off-premises or on-premises. Note: 0 NO BOARD Note: This test always passes for circuit packs TN712 prior to Vintage 14 and TN742 prior to Vintage 6. The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, dispatch to verify that a valid board is inserted. 3 of 3 Issue 1 June 2005 413 Communication Manager Maintenance-Object Repair Procedures Station Status and Translation Audits and Updates Test (#36) This test updates the analog port’s message lamp state (if it has one) and translations (such as station type, dial type, network connection) with information kept in the software. The software is updated with the switchhook state reported by the port processor. When the ringer is in the off state, this test also turns off the station’s ringer to prevent constant ringing caused by defective hardware. Table 122: Test #36 Station Status and Translation Audits and Updates Test Error Code 1004 Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the service state indicates that the port is active, then the port is unavailable for certain tests. Wait until the port is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort and the port is idle, escalate the problem. 1005 ABRT The test was aborted due to a configuration problem. This error code occurs under either of the following conditions: 1. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or music on hold). 2. The circuit pack is one of the following: - TN742 vintages 13,14, and 15 - TN769 vintages 3, 4, and 5 1 of 3 414 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 122: Test #36 Station Status and Translation Audits and Updates Test (continued) Error Code Test Result Description / Recommendation 1006 ABRT This port has been busied out by command or taken out-of-service by the failure of the NPE Crosstalk test. 1. Look in the Error Log for Error Type 18 (port busied out) for this port. If this error is present, then release the port with release station extension and run the test again. 2. Look in the Error Log for Error Type 1025 (NPE Crosstalk test failed) for this port. If this error is present, then investigate the errors associated with the NPE Crosstalk test (#6) first. 3. Make sure that the terminal is connected and in service, and then retest. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 FAIL This does not indicate a hardware problem. The switchhook audit failed, and the other updates were not performed because of this failure. This condition may occur when the audit is performed at the same time that the terminal equipment goes off-hook. Use status station to determine when the port is available for testing. 1. When the port becomes available for testing, retry the command at 1-minute intervals up to 5 times. 5 FAIL This does not indicate a hardware problem but may indicate an internal software error. The message waiting lamp update failed. The translation and ringer updates were not performed because of this failure. 7 FAIL The translation update failed. The ringer update was not performed because of this failure. This does not indicate a hardware problem but may be an internal software error. 8 FAIL This does not indicate a hardware problem but may be an internal software error. The ringer update failed. 1. Retry the command at 1-minute intervals up to 5 times. 2 of 3 Issue 1 June 2005 415 Communication Manager Maintenance-Object Repair Procedures Table 122: Test #36 Station Status and Translation Audits and Updates Test (continued) Error Code 0 Test Result Description / Recommendation PASS The software and the port processor have the same status. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, by examining the station, and by ensuring that the terminal is correctly translated as off-premises or on-premises. Note: This test always passes for circuit packs TN712 prior to vintage 14 and TN742 prior to vintage 6. NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, dispatch to verify that a valid board is inserted. 3 of 3 Looparound and Conference Test (#47) Each Analog port consists of: ● An NPE (Network Processing Element) for port connectivity and gain, and conferencing functionality ● A codec that converts TDM Bus digital signals to analog ● A battery feed chip that provides power to the telephone set for signaling, dial pulsing, transmission, and balance. This test is designed to check the on-board transmission capabilities of the NPE, the codec, and the battery feed chip of the Analog port. A Tone Detector and a Tone Generator talk and listen on the same pair of time slots as the Analog port. The Analog port is then instructed to go into loop around mode (see Figure 22: Analog Looparound and Conference Test on page 417). The test passes if the signal measured by the Tone Detector is within acceptable limits. 416 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) The Conference Circuit test verifies that the NPE channel for the port being tested can correctly perform the conferencing function. Test #47 also tests the operation of the port conference circuits in the NPE for three and four parties. In addition, a test is run to measure noise. The NPE is instructed to listen to several different tones and conference the tones together. The resulting signal is then measured by a Tone Detector port. If the level of the tone is within a certain range, the test passes. The noise test is performed by filtering out the tone, and then measuring inherent port noise. Note: Note: This looparound test is sensitive to the length of the loop, the equipment in the loop, or the equipment terminating the loop, such as off-premises stations. If this test is causing a false alarm, use change station for this station and change the Tests field to n, to disable the test. Figure 22: Analog Looparound and Conference Test BFC BFC: Battery Feed Chip NPE: Network Processing Element CODEC Analog Line Port Tone Detector Tone Generator NPE TDM BUS Table 123: Test #47 Loop Around and Conference Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 5 Issue 1 June 2005 417 Communication Manager Maintenance-Object Repair Procedures Table 123: Test #47 Loop Around and Conference Test (continued) Error Code Test Result Description / Recommendation 7 ABRT The port was seized by a user for a valid call. 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, it will be unavailable for certain tests. Wait until the port is idle before retesting. 2. If the port is idle, retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test were not available. The port may be busy with a valid call. (This could be a Music-on-Hold port.) 1. Enter display port location to determine the station’s extension. Enter status station extension to determine the service state of the port. If the port is active, it will be unavailable for certain tests. Wait until the port is idle before retesting. 2. If the port is idle, retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, repeat test at 1-minute intervals up to 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Resolve TTR-LEV errors. 2. Resolve TONE-PT errors. 3. If neither condition exists, retry the test at 1-minute intervals up to 5 times. 1004 ABRT The port has been seized for a valid call during the conference or noise test. 1. If the circuit pack is a TN742 of Vintage 10 or less, this test is not valid. Otherwise, proceed with step 2. 2. When the port is available for testing, retry the command at 1-minute intervals up to 5 times. 2 of 5 418 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 123: Test #47 Loop Around and Conference Test (continued) Error Code Test Result Description / Recommendation 1005 ABRT The test was aborted due to a configuration problem. This error code occurs under either of the following conditions: ● This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, a modem pool member or music on hold). ● The circuit pack is one of the following: - TN742 vintage 13, 14, or 15 - TN769 vintage 3, 4, or 5 1018 ABRT Test disabled by administration. The default for the Test field is y. Determine why the field is n on this station. It may be due to the ringing application test 48, which can be customer or terminal disturbing. 1. To enable the test for a particular station, enter change station extension and set the Test field on the Station screen to y. 1392 ABRT This port is currently a TTI port and the test will not execute on it. 1. Verify that the port is a TTI port using either display port to show that the port is a TTI port, or list config, where the display shows a t for the port. 2. If either list config or display port indicate that the port is not a TTI port, escalate the problem. If both commands indicate that the port is a TTI port, the abort is correct for the test, and no action is necessary. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. Either a system allocation to get information about the port or to put the port into a service state failed or the attempt to put the port in connection with a tone source failed (this could be a Tone-Clock problem). The Tone-Clock and Tone Detectors could be having a communication problem. For example, the companding modes could be out of synchronization. 1. Retry the command at 1-minute intervals up to 5 times. 3 of 5 Issue 1 June 2005 419 Communication Manager Maintenance-Object Repair Procedures Table 123: Test #47 Loop Around and Conference Test (continued) Error Code Test Result Description / Recommendation 7 FAIL The conference test or the noise test failed. This could cause noisy or unreliable connections, or users calling this port may hear an echo. The problem can also be off-board, as described below. 13 The reflective loop around with gain set to low and the 600-ohm balance failed. This will cause noisy or unreliable connections. 14 The reflective loop around test (with the gain set to high, using RC balance) failed. This could cause noisy or unreliable connections. The problem can also be off-board, as described below. 15 The nonreflective loop-around test failed. This could cause noisy or unreliable connections, or users calling this port may hear an echo. The problem can also be off-board as described below. 1. Disconnect the terminal equipment from the circuit pack at the cross-connect and run the test again. 2. If the test fails again, replace the circuit pack and reconnect the terminal equipment. If the test passes the second time, then the test results were affected by the terminal equipment connected to the port. In this case, ignore the results of this test if every other test passes or aborts and the station is operating properly. Failure of test 47 does not cause an alarm. If there are failures of other tests, then investigate those errors. User reported troubles with this port should be investigated by using other port tests, by examining station wiring, and by examining the station to ensure that it is correctly translated as off-premises or on-premises. If the Looparound and Conference circuit test fails for every port on a circuit pack, a -5 Volt power problem is indicated. If a TN736 or TN752 power unit circuit pack is present, either the 631DB AC power unit or the 676B DC power unit may be defective. (The 631DB power unit is used in a medium cabinet powered by an AC source. The 645B power unit is used in a medium cabinet powered by a DC power source.) The system may contain a TN736 or TN752 power unit circuit pack or a 631DB AC power unit, but not both types of power units. To investigate problems with the power unit, see the RMC-ENV MO (S8700 IP), or the CARR-POW MO (S8700 MC). If a red LED is lit on TN736 or TN752 power unit circuit pack, replace the pack. If the test fails on more than 1 port, check for errors on the TONE-BD or the TONE-PT. If errors, take appropriate actions. When the tone errors are cleared, rerun the test. 4 of 5 420 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 123: Test #47 Loop Around and Conference Test (continued) Error Code Test Result Description / Recommendation PASS The port is able to provide an analog transmission path to the station equipment. User-reported troubles on this port should be investigated by using other port tests, by examining station wiring, by examining the station, and by ensuring that the terminal is correctly translated as off-premises or on-premises. Note: 0 NO BOARD Note: This test always passes for circuit packs TN712 prior to vintage 14 and TN742 prior to vintage 6. The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config, and resolve any problems that are found. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, dispatch to verify that a valid board is inserted. 5 of 5 Station Present Test (or Ringing Application Test) (#48) This test provides a burst of ringing current to the terminal equipment and detects that current flows. This test is to ascertain whether or not terminal equipment is connected to the port. This test may cause some terminal equipment to ring briefly during daily maintenance. If this ringing is disturbing the customer or the terminal equipment, it should be disabled using the Tests field of the station administration screen. However, on some releases of the software, this action disables Tests #6, 47, and 35, as well as Test #48. Issue 1 June 2005 421 Communication Manager Maintenance-Object Repair Procedures Table 124: Test #48 Station Present Test Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1000 ABRT System resources required to run this test were not available. The port may be busy with a valid call. 1. Use display port location to determine the station’s extension. Use status station extension to determine the service state of the port. If the port is active, it will be unavailable for certain tests. Wait until the port is idle before retesting. 2. If the port is idle, retry the command at 1-minute intervals up to 5 times. 3. Check for phone left off-hook or for wiring problems. 1004 ABRT System resources required to run this test are not available. The port may be busy with a valid call. 1. Use display port location to determine the station extension. Use status station to determine the service state of the port. If the service state indicates that the port is active, then the port is unavailable for certain tests. Wait until the port is idle before retesting. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort and the port is idle, escalate the problem. 1005 ABRT The test was aborted due to a configuration problem. This error code occurs under either of the following conditions: 1. This test may not be applicable, or it may be disruptive to terminal equipment other than a voice terminal (for example, the modem pool member or music on hold). 2. The circuit pack is: ● TN742 vintages 13, 14, and 15 ● TN769 vintages 3, 4, and 5 1 of 3 422 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-LINE (8-Port Analog Line) Table 124: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation 1008 ABRT Could not allocate a ringing circuit for one of the following reasons: ● Every ringing circuit is active. ● The ringing generator is defective. ● It is incorrectly wired. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, look for RING-GEN errors in the Error Log. If an ABORT 1008 occurs for Test #48 on other circuit packs as well, then the ringing generator may be defective or incorrectly wired. If it does not occur on other ports, then that circuit pack is currently using all four ringing phases. 1018 ABRT The test was disabled by administration. The default for the Test field is y; thus, you may want to determine why this field has been set to “n” on this station (this may be due to the ringing application Test #48, which can be customer or terminal disturbing). 1. To enable the test for a particular station, enter change station extension and set the Test field to y. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. Either a system allocation to get information about the port or to put the port into a service state failed or the attempt to put the port in connection with a tone source failed (this could be a Tone-Clock problem). The Tone-Clock and Tone Detectors could be having a communication problem. For example, the companding modes could be out of synchronization. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 2 of 3 Issue 1 June 2005 423 Communication Manager Maintenance-Object Repair Procedures Table 124: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation FAIL The terminal equipment is not connected to the circuit pack or the ringing generator may have failed. 1. Remotely test the equipment. 2. If the test fails again, look for RING-GEN errors in the error log. If present, see RING-GEN (Analog Ring Generator) on page 1942 (analog ring generator) maintenance. 3. Check all of the wiring between the station equipment and the switch. Then, run the test again. 4. If the test still fails, the set may be defective. Check the set, and replace it, if necessary. 5. Some terminal equipment (such as a modem) could fail even when it is connected properly. If this is the case, disable the test using change station extension (enter n into the Test field). Note that this action also disables Tests 6, 7, 161, and 35 on this port. 0 PASS The station is connected properly to the switch. This test may also pass if no terminal equipment is connected and the terminal is located very far from the switch. Investigate user-reported troubles on this port by using other port tests or by examining the station and its wiring. NO BOARD The test could not relate the internal ID to the port (no board). This could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Verify that the board’s translations are correct. Enter list config and resolve any problems. 2. If the board was found to be correctly inserted in step 1, enter busyout board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the linkage between the internal ID and the port. If not, dispatch to verify that a valid board is inserted. 3 of 3 424 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANL-NE-L (8-Port Analog Line) ANL-NE-L (8-Port Analog Line) See ANL-LINE (8-Port Analog Line) on page 404. S8700 | 8710 / S8500 This maintenance object covers the neon message waiting lamp power on the 8-port analog line board. Issue 1 June 2005 425 Communication Manager Maintenance-Object Repair Procedures AN-LN-PT (Analog Line Port) S8700 | 8710 / S8500 / S8300 / G700 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AN-LN-PT MIN test port location l Analog Line port AN-LN-PT WRN test port location sh Analog Line port The TN793B/TN2793B Analog Line (w/ Caller ID) and the TN797 Analog Trunk and Line circuit packs both support AN-LN-PT. The TN793B/TN2793B Analog Line circuit pack (w/ Caller ID) provides 24 ports for voice terminals and supports both on-premises and off-premises analog voice terminals. Note: Note: For DEFINITY G3i, si, and csi systems the TN793B/TN2793B analog line circuit pack supports analog data modules. When assigned, analog data modules provide access to the NetPkt (TN794 circuit pack) data ports. To activate an analog data module you must assign the port location on the data screen and connect a modem to the port. The analog data module can be used for connection to a CDR output, or other adjuncts as needed. These ports are tested like any other analog port on the circuit pack. For S8500, S8700 products, CDR data is moved via LAN to a CDR adjunct. The TN797 Analog Trunk and Line circuit pack provides 8 ports, each of which may be administered in any of several ways, as described in MO TR-LN-BD. S8300 / G700: The MM711 Analog Trunk and Line Media Module provides 8 ports, each of which may be administered in any of several ways, as described in MO MG-ANA. Note: Note: Although the AN-LN-PT MO is provided for the G700 Media Gateways, AN-LN-PT only partially supports the MM711 Analog Media Module. Ringing caused by maintenance testing Test #48 may cause some terminal equipment to ring briefly during daily maintenance. If this ringing disturbs the customer or the terminal equipment, disable it in the Tests field of the change station extension form. Be aware that this action also disables Tests #6, 7, 161, and 35 on some software releases. G700: Tests #6, 7, and 161 abort on the G700 with Error Code 1412. 426 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Error log entries and test to clear values Table 125: Analog line port error log entries Error Type Aux Data Associated Test Alarm Level On/ Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1 (b) 40960 40975 40977 none 15 (c) Any Audits and Updates test (#36) 18 0 busy station extension WRN ON release station extension None WRN ON test port location sh 130 (d) 257 (e) 40973 None 513 (f) Station Present test (#48) WRN OFF test port location sh r 2 769 Battery Feed test (#35) MIN WRN1 ON test port location sh r 2 1025 Looparound test (#161) MIN WRN2 ON test port location l r 2 1281 Conference test (#7) MIN WRN2 ON test port location l r 2 1537 NPE Crosstalk test (#6) MIN WRN2 ON test port location l r 2 1. Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options. Notes: a. Error type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 1: these are inline errors and can only be resolved over time. ● Aux Data 40960 indicates that too many simultaneous incoming ringing attempts were made on this board. Only 4 ports on a board may ring simultaneously. A 5th incoming call causes an inline error from the board. Issue 1 June 2005 427 Communication Manager Maintenance-Object Repair Procedures ● Aux Data 40975 indicates that the terminal equipment was on-hook when ring-tip was detected during ringing. This usually indicates a failure in the terminal equipment or the type of terminal has a low ringer impedance. 1. Call the terminal equipment and verify that the terminal rings. 2. If the terminal does not ring, replace it. 3. Otherwise, run test port location, and follow the procedure for Test #48. ● 40977 indicates that no terminal equipment was connected when ringing was attempted. Run test port location sh, and follow the procedure for the results of Test #48. c. Error Type 15: this is a software audit error that does not indicate any hardware malfunction. Run the short test sequence, and investigate any associated errors. d. Error Type 130: this error type indicates that the circuit pack or media module has been removed or has been insane for more than 11 minutes. To clear the error, reseat or replace the circuit pack or media module. e. Error Type 257: this is an in-line error and can only be resolved over time. This error indicates that ringing voltage is absent. S8700 | 8710 / S8500 ● If only 1 analog circuit pack in the system has this problem, replace the circuit pack. ● If only analog circuit packs on a particular carrier have this error, the ringing generator may not be connected to this carrier. ● If analog circuit packs on many carriers have this error, it is probably a problem with the ringing generator. S8300 / G700 ● If not resolved over time, replace the media module. f. Error Type 513:Test #48 can cause some terminal equipment to ring briefly during daily maintenance. 1. If this disturbs the customer or the terminal equipment, disable it by setting the Tests field on the change station extension form to n. On some software releases, this also disables Tests #6, 7, 161, and 35. S8300 / G700: In the G700, Tests #6, 7, and 161 abort with Error Code 1412. 428 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) System technician-demanded tests: descriptions and error codes Investigate tests in the order presented. By clearing error codes associated with the Battery Feed test (#35), you may clear errors generated from other tests in the sequence. Order of Investigation Short Test Sequence Long Test Sequence D/ ND1 Battery Feed test (#35) X X ND Station Present test (#48) X X ND Analog Looparound test (#161) S8300 / G700: This test aborts with Error Code 1412. X ND Conference test (#7) S8300 / G700: This test aborts with Error Code 1412. X ND NPE Crosstalk test (#6) S8300 / G700: This test aborts with Error Code 1412. X ND X ND Station Status and Translation Audit and Update test (#36) X 1. D = Destructive; ND = Nondestructive NPE Crosstalk Test (#6) S8300 / G700: This test aborts with Error Code 1412. This test verifies that the port’s NPE channel talks on the selected time slot and never crosses over to time slots reserved for other connections. If the NPE is not working correctly, one-way and noisy connections may be observed. This test is usually part of the long test sequence and executes in about 20 to 30 seconds. Table 126: Test #6 NPE Crosstalk Test Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1 of 4 Issue 1 June 2005 429 Communication Manager Maintenance-Object Repair Procedures Table 126: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1000 ABRT System resources are unavailable. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. 2. Enter status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1001 ABRT System resources required to run test are not available. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or have time slots out-of-service due to TDM-BUS errors. 1. Refer to TDM-BUS to diagnose any active TDM-BUS errors. 2. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort, escalate the problem. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Resolve any TTR-LEV errors in the Error Log. 2. Resolve any TONE-PT errors in the Error Log. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 2 of 4 430 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 126: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1018 ABRT Administration has disabled the test. The default for the Test field on the station screen is y. Determine why this field has been set to n on this station (this may be due to the ringing application Test #48, which can be disturbing to customer or terminal equipment). 1. To enable the test for a particular station being tested, enter change station extension. 2. Enter y in the Test field. S8300 G700 ABRT This test does not execute on a G700 Media Gateway. 2000 ABRT Response to the test request was not received within the allowable time period. 1412 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run test are not available. This could be due to a failure to seize the port. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 3 of 4 Issue 1 June 2005 431 Communication Manager Maintenance-Object Repair Procedures Table 126: Test #6 NPE Crosstalk Test (continued) Error Code Test Result Description / Recommendation Any FAIL This test can fail due to either on- or off-board problems. Off-board problems include TDM-BUS faults, EXP-PN, EXP-INTF, and RMC-ENV faults, and faults associated with the Tone Detectors/Tone Generators. Clear every off-board problem before replacing the board. 1. A TDM-BUS problem is usually the result of a faulty board connection to the backplane, or bent pins on the backplane. Resolve any TDM-BUS errors in the error log. 2. Resolve any any EXP-PN, EXP-INTF, and RMC-ENV errors in the error log. 3. Resolve any TONE-BD and/or TONE-PT errors in the error log. 4. Test the board when the faults from steps 1, 2, and 3 are cleared. Replace the board only if the test fails. 0 PASS The port is correctly using its allocated time slots. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. NO BOARD The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 4 of 4 Conference Circuit Test (#7) S8300 / G700: This test aborts with Error Code 1412. This test verifies that the NPE channel for the port being tested correctly performs the conferencing function. 432 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 127: Test #7 Conference Circuit Test Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1000 ABRT System resources are unavailable. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. 2. Enter status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1018 ABRT Administration has disabled the test. The default for the Test field on the station screen is y. Determine why this field has been set to n on this station (this may be due to the ringing application Test #48, which can be disturbing to customer or terminal equipment). 1. To enable the test for a particular station being tested, enter change station extension. 2. Enter y in the Test field. S8300 G700 ABRT This test does not execute on a G700 Media Gateway. 1412 1 of 2 Issue 1 June 2005 433 Communication Manager Maintenance-Object Repair Procedures Table 127: Test #7 Conference Circuit Test (continued) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Resolve any TONE-PT errors in the error log. 2. If there are no TONE-PT errors, retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort, escalate the problem. Any FAIL The NPE of the tested port did not conference the tones correctly. This causes noisy and unreliable connections. 1. Enter display port location and status station extension to determine whether the station is idle. 2. If the station is idle, enter test port location for this port. 3. If the test continues to fail, enter busy port location and release port location, and then retest. 4. If the test still fails, replace the board. 0 PASS The port can correctly conference multiple connections. Investigate user-reported troubles on this port by running other port tests; by examining station, trunk, or external wiring; or by inspecting the station. NO BOARD The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration, and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 2 of 2 434 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Battery Feed Test (or Port Diagnostic Test) (#35) The battery feed chip provides power to the telephone equipment, signaling, rotary dial pulsing, transmission, and balance. This test checks the signaling and switchhook capabilities of the battery feed chip by terminating the port, applying battery power, and detecting the resulting current. Table 128: Test #35 Battery Feed Test Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1000 ABRT System resources are unavailable. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. 2. Enter status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1 of 3 Issue 1 June 2005 435 Communication Manager Maintenance-Object Repair Procedures Table 128: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation 1018 ABRT Administration has disabled the test. The default for the Test field on the station form is y. Determine why this field has been set to n on this station (this may be due to the ringing application Test #48, which can be disturbing to customer or terminal equipment). 1. To enable the test for a particular station being tested, enter change station extension. 2. Enter y in the Test field. 1392 ABRT This port is currently a TTI port and the test does not execute on it. 1. Verify that the port is a TTI port: ● Enter the display port location command (the display shows that the port is a TTI port). ● Enter list configuration (the display shows a t for the port). 2. If both commands indicate that the port is a TTI port, the abort is correct for the test, and no action is necessary. 3. If either command indicates that the port is not a TTI port, escalate the problem. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. FAIL The port's battery feed chip is unable to supply sufficient power to the terminal equipment. This test result might be marginal, and the terminal equipment may be operating satisfactorily. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, determine whether the customer is experiencing problems on this line. Replace the circuit pack or media module only if the customer is experiencing problems. 2 of 3 436 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 128: Test #35 Battery Feed Test (continued) Error Code Test Result Description / Recommendation PASS The port’s battery feed chip is able to provide sufficient power to the station equipment to detect on-/off-hook, but may not be able to supply power for touch-tones. 1. If touch-tones are inoperative on this station, replace the circuit pack or media module, because this port is inoperative. 2. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. 0 NO BOARD The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration, and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 Station Status and Translation Audit and Update Test (#36) This test updates the analog port’s message lamp state (if it has one) and translations with information in the software. Table 129: Test #36 Station Status and Translation Audit and Update Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1 of 3 Issue 1 June 2005 437 Communication Manager Maintenance-Object Repair Procedures Table 129: Test #36 Station Status and Translation Audit and Update (continued) Error Code Test Result Description / Recommendation 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1006 ABRT The port is out-of-service. The busy station extension has been given to this port. If the port is on a circuit pack, it may have been taken out-of-service by the failure of the NPE Crosstalk test. 1. Look for error type 18 (port busied out) for this port. If this error is present, release the port with release station extension, and run the test again. 2. If the port is on a circuit pack, check for error type 1537 (NPE Crosstalk test failed) for this port. If this error is present, investigate the errors associated with the NPE Crosstalk test (#6). 3. Make sure that the terminal is connected and in service, and then retest. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 2 of 3 438 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 129: Test #36 Station Status and Translation Audit and Update (continued) Error Code Test Result Description / Recommendation 1 FAIL The switchhook audit failed. This result does not indicate a hardware problem. The other updates were not performed because of this failure. This may occur if the audit is performed at the same time the terminal equipment goes off-hook. 1. Use status station extension to determine when the port is available. 2. Retry the command at 1-minute intervals up to 5 times. 3. If the test continues to fail, escalate the problem. 5 FAIL The message waiting lamp update failed. This may be an internal software error. The translation and ringer updates were not performed because of this failure. 7 FAIL The translation update failed. There may be an internal software error. The ringer update was not performed because of this failure. 8 FAIL The ringer update failed. There may be an internal software error. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, escalate the problem. 0 PASS The software and the port processor have the same status. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. NO BOARD The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration, and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 Issue 1 June 2005 439 Communication Manager Maintenance-Object Repair Procedures Station Present Test (or Ringing Application Test) (#48) This test applies momentary ringing voltage to the terminal equipment and monitors resulting current flow to determine whether terminal equipment is connected to the port. This test may cause some terminal equipment to ring briefly during daily maintenance. If this ringing disturbs the customer or the terminal equipment, you can disable it via the Tests field on the change station extension screen. However, on some software releases, Tests #6, 7, 161, and 35 also are disabled. S8300 / G700: In the G700, Tests #6, 7, and 161 abort with Error Code 1412. Table 130: Test #48 Station Present Test Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1000 ABRT System resources are unavailable. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. 2. Enter status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1 of 3 440 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 130: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation 1008 ABRT A ringing circuit could not be allocated. Either every ringing circuit is active, the ringing generator is defective, or it is incorrectly wired. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, look for RING-GEN errors in the Error Log. 3. If ABORT 1008 occurs for this test on other circuit packs as well, the ringing generator may be defective or is incorrectly wired (see RING-GEN (Analog Ring Generator) on page 1942. 4. If an ABORT 1008 does not occur on other ports, then all four ring phases are active. 1018 ABRT Administration has disabled the test. The default for the Test field on the station screen is y. Determine why this field has been set to n on this station (this may be due to the ringing application Test 48, which can be disturbing to customer or terminal equipment). 1. To enable the test for a particular station being tested, enter change station extension. 2. Enter y in the Test field. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 2 of 3 Issue 1 June 2005 441 Communication Manager Maintenance-Object Repair Procedures Table 130: Test #48 Station Present Test (continued) Error Code Test Result Description / Recommendation FAIL The terminal equipment is not connected to the circuit pack. Some terminal equipment, such as modems, may fail even when connected properly. 1. Remotely test the terminal equipment. 2. If the test fails again, resolve any RING-GEN errors in the error log, if present. 3. Check all of the wiring between the station equipment and the switch. Then, run the test again. 4. If the test still fails, the terminal equipment may be defective. Check and replace it, if necessary. 5. Some terminal equipment might fail even when it is connected properly. If this is the case, disable the test using change station extension (enter n into the Test field). Note that this action also disables Tests 6, 7, 35, and 161 on this port. PASS The station is connected properly to the switch. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. Note: 0 NO BOARD Note: This test may also pass if no terminal equipment is connected and the terminal is located very far from the switch. The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration, and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 3 of 3 442 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Analog Looparound Test (#161) S8300 / G700: This test aborts with Error Code 1412. This test checks the on-board transmission capabilities of the NPE, the codec, and the battery feed chip of the analog port. The test passes if the signal measured by the Tone Detector is within acceptable limits. Table 131: Test #161 Analog Looparound Test Error Code Test Result Description / Recommendation ABRT Necessary system resources could not be allocated to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. 1000 ABRT System resources are unavailable. The port may be busy with a valid call. This result is also reported for the system’s Music-On-Hold port when it is off-hook, which it usually is. 1. Enter display port location to determine the station’s extension. 2. Enter status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or have time slots out-of-service due to TDM-BUS errors. 1. Refer to “TDM-BUS” to diagnose any active TDM-BUS errors. 2. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 5 times. 3. If the test continues to abort, escalate the problem. 1 of 4 Issue 1 June 2005 443 Communication Manager Maintenance-Object Repair Procedures Table 131: Test #161 Analog Looparound Test (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Resolve any TTR-LEV errors in the Error Log. 2. Resolve any TONE-PT errors in the Error Log. 3. If neither condition exists, retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1004 ABRT A valid call seized the port during the test and aborted the test. 1. Use display port location to determine the station extension. 2. Use status station extension to determine the service state of the port. 3. If the port is active, wait until it is idle before testing. Retry the command at 1-minute intervals up to 5 times. 4. If the test continues to abort, escalate the problem. 1005 ABRT This test was aborted due to a configuration problem. The test is not applicable for this type of analog port. This error can be ignored. 1018 ABRT Administration has disabled the test. The default for the Test field on the station screen is y. Determine why this field has been set to n on this station (this may be due to the ringing application Test 48, which can be disturbing to customer or terminal equipment). 1. To enable the test for a particular station being tested, enter change station extension. 2. Enter y in the Test field. S8300 G700 ABRT This test does not execute on a G700 Media Gateway. 1412 2 of 4 444 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers AN-LN-PT (Analog Line Port) Table 131: Test #161 Analog Looparound Test (continued) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort, escalate the problem. FAIL The reflective loop-around test failed. This could cause noisy or unreliable connections, or users calling this port may hear an echo. The problem can also be off-board. 1. Since a line seizure may affect the test, repeat the test at 1-minute intervals up to 5 times. 2. Use test board location short to run circuit pack tests to check the Tone Generator and the Tone Detector circuits on the IPSIs or the Tone Generator/Tone Detector circuit packs. 3. Resolve any problems on the Tone Generator or the Tone Detector circuit. 4. If the Tone Generator and Tone Detector circuits are functioning properly, determine whether a voice terminal is connected and wired properly. Resolve any problems found. 5. If the test still fails, replace the analog line circuit pack. PASS The port provides an analog transmission path to the station equipment. Investigate user-reported troubles on this port by running other port tests, by examining station wiring, or by inspecting the station. 3 of 4 Issue 1 June 2005 445 Communication Manager Maintenance-Object Repair Procedures Table 131: Test #161 Analog Looparound Test (continued) Error Code Test Result Description / Recommendation 0 NO BOARD The test could not relate the internal ID to the port (no board). This result could be due to incorrect translations, no board is inserted, an incorrect board is inserted, or an insane board is inserted. 1. Check to make sure that the board translations are correct. Enter list configuration, and resolve any problems. 2. If the board is correctly inserted, enter busy board location 3. Enter reset board location 4. Enter release board location 5. Enter test board location long This should re-establish the link between the internal ID and the port. If not, verify that a valid board is inserted. 4 of 4 446 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) ANN-BD (Announcement circuit pack) Note: MO Name in Alarm Log Alarm level Initial command to run Full name of MO ANN-BD MIN test board location l Announcement Circuit Pack ANN-BD WRN test board location l Announcement Circuit Pack Note: The information contained in ANN-BD refers only to the TN750-series of circuit packs. Expressions such as "announcement circuit pack" and "announcement board" are to be interpreted to mean the TN750-series only. The TN750 Announcement circuit pack is a service circuit which provides an integrated means for recording announcements that can be played back on demand by call processing as part of a calling feature (for example, announcements on hunt group calls). There are 16 Announcement Ports on the Announcement circuit pack. Each port can play any integrated announcement, independently of the other ports. In addition to the 16 Announcement Ports, the Announcement circuit pack also has one Data Line Circuit Port (port 17). The Data Line Circuit Port is used for uploading/downloading the announcement memory to/from the memory card. If there are any errors associated with port 17, refer to DAT-LINE (Data Line Port) on page 870. If there are any errors associated with any other port, refer to ANN-PT (announcement port) on page 465. Note: Note: TN750C is required if your system has multiple TN750x announcement boards (up to ten are allowed). Only one TN750A/B may be present in the system with up to nine additional TN750C boards. All ten boards may be TN750C. The announcements from a TN750A/B can be saved and restored to a TN750C, but once the announcements are recorded onto a TN750C they are not backward compatible with the TN750A/B. The Announcement circuit pack has two processors on it. The first processor, or Angel, controls the circuit pack and communicates with the switch via the control channel on the TDM Bus. The second processor, or Speech Processor (SP), controls the speech memory and announcements. Digital speech is converted from its TDM Bus form to an internal storage form (for recording) and vice versa (for playbacks) by the 140AY device on the circuit pack, which has 16 channels (one for each Announcement Port). Issue 1 June 2005 447 Communication Manager Maintenance-Object Repair Procedures General notes Here are a few important general notes that apply to any problem on the Announcement circuit pack. The user should read this before attempting to work on the TN750 Announcement circuit pack or Announcement Ports, especially if the circuit pack needs to be replaced. 1. The TN750 Announcement circuit pack retains all integrated announcements as long as the circuit pack has power. For this reason, whenever there is a problem with either the Announcement circuit pack or an Announcement Port that may require the circuit pack to be reset, it is always best to try to reset the circuit pack via reset board PCSS first. If that does not work, replace the circuit pack. Announcements are preserved through a software reset, but they are lost when the circuit pack is reseated. 2. If a customer has announcements on the Announcement circuit pack, then announcements must be saved on the memory card to ensure that they are not lost. This should be done as soon as the announcements are recorded on the circuit pack (or whenever they are changed), assuming that the circuit pack is in proper working order (see Note). Note: Note: Unlike translations, announcements are NEVER automatically saved to the memory card. 3. Save announcements replaces the TN750x announcement file on the memory card. Care must be taken not to mistakenly enter this command and, as a result, destroy a valid file on the memory card. 4. Restore announcements replaces the TN750x Announcement circuit pack speech memory with the announcement file on the memory card. Care must be taken not to mistakenly enter this command, destroying valid speech memory, especially if the memory card does not have a valid announcement file on it. 5. Whenever the TN750x Announcement circuit pack is replaced, announcements must always be rerecorded or downloaded to the new circuit pack. Otherwise, call processing is not able to use the pack. 6. If announcement speech memory is corrupted, announcements should not be saved [that is, if the Announcement Checksum Test (#209) fails, or if the speech sounds corrupted on playback]. This can ruin a good announcement file on the memory card and potentially cause errors/alarms on any circuit pack to which the new file is downloaded. However, if the customer does not have a valid announcement file on the memory card, announcements can be saved in an effort to try to retain some of them (all of the announcements recorded may not be corrupted). 7. Due to a hardware fault in the TN750 announcement board, the following sequence of events may cause the announcement file to become corrupted and unusable: a. Fill the board with recorded announcements. b. Delete the last few announcements recorded. c. Re-record the announcements deleted. 448 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) If the announcement file becomes corrupted, the only solution is to re-record all announcements. To do this, follow these steps: d. Remove the announcement board. e. Remove the tape cartridge from the tape drive. Do this so that announcements are not automatically restored from tape. f. Re-insert the announcement board. g. Re-record all announcements. h. Insert the tape cartridge in the tape drive. i. Enter save announcements to save all the announcements on the tape. This hardware fault is fixed in the TN750B announcement board. However, the TN750B board will not automatically correct an announcement file which has previously been corrupted by a TN750 board. The only way to correct an announcement file corrupted by the TN750 board is to follow the steps above. Announcement administration A brief description of the integrated announcement administration is given here to aid in troubleshooting the Announcement circuit pack and its ports. In many cases, it is necessary to record, play back, and/or delete announcements to resolve an alarm. It may also be necessary to save and restore announcements as part of the maintenance procedures. For a complete description of integrated announcement administration, please refer to Administrator Guide for Avaya Communication Manager, 03-300509. Announcement session Announcements can be recorded, played back, and deleted from an announcement session. A station’s COS needs to include console permissions in order for that station to be able to enter an announcement session. To enter an announcement session, go off-hook on a station that has console permissions and enter the appropriate Feature Access Code (FAC), administered as Announcement access code on the FACs form. Dial tone should be returned at this point. Enter the extension of the announcement that needs to be recorded, deleted, or played back. Again, dial tone should be heard. To record an announcement, press station keypad digit 1, record after the tone, and hang up when done. To play back an announcement, press 2. To delete an announcement, press 3 (confirmation tone is given if the delete worked). Announcements can also be played back by simply calling the announcement extension associated with them. Issue 1 June 2005 449 Communication Manager Maintenance-Object Repair Procedures Uploading/Downloading announcements Integrated announcements on the TN750 Announcement circuit pack can be uploaded to the memory card with save announcements. Likewise, integrated announcements can be downloaded to the Announcement circuit pack with restore announcements. Both of these commands require a free data module of NETCON type to be administered, a data module of announcement type (on the Announcement circuit pack) to be administered, and a memory card. These commands are useful in maintaining the customer’s recorded announcements. Depending on system traffic, announcement uploads and/or downloads take between 30 and 45 minutes. The system automatically tries to download the Announcement circuit pack five minutes after it is inserted. This automatic download procedure is aborted if: ● An announcement is recorded within 10 minutes of circuit pack insertion. ● An announcement download is invoked sooner with the restore announcements. ● No announcement and/or NETCON data module is administered. ● Either the announcement data module is busy or all the administered NETCON data modules are busy. ● No memory card is in the system. ● The memory card in the system does not have a valid announcement file saved on it. Hardware error log entries and test to clear values Table 132: Announcement circuit pack error log entries Error type Aux data Associated test Alarm level (See WRN message) On/ Off board Test to clear value 0 (a) 0 Any Any Any test board PCSS sh r 1 1 (b) 0 Circuit pack removed or SAKI Test (#53) MIN ON 2 (c) None 14 (d) 1 to 64 Announcement Checksum (209) 18 0 busyout board PCSS WRN OFF 23 (e) 0 None WRN OFF release board PCSS 1 of 2 450 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) Table 132: Announcement circuit pack error log entries (continued) Error type Aux data 125 (f) Associated test Alarm level (See WRN message) On/ Off board None MIN ON Test to clear value 170 0 None MIN ON 217 (g) 0 None WRN OFF 257 65535 Control Channel Test (#52) MIN ON 257 (h) Any None 267 (g) 0 None WRN OFF 513 (i) Any None 1025 (j) 4363 NPE Audit Test (#50) 1281 (k) 17699 None 1538 (l) Any None MIN ON Angel-SP Handshake (#208) MIN ON test board PCSS l r 3 MIN ON test board PCSS sh r 3 1793 17680 2049 (m) (n) test board PCSS l In-line Error Clock Match Inquiry (#212) 17674 test board PCSS l r 20 In-line Error 2305 140AY Loop Around (#210) MIN ON test board PCSS sh r 3 2561 Super Frame Match Inquiry (211) MIN ON test board PCSS sh r 3 MIN ON test board PCSS sh r 3 17676 In-line Error Announcement Checksum (#209) 2817 (m) 17682 In-line Error 17699 In-line Error 3840 (j) Any None 3999 (o) Any None 2 of 2 ! WARNING: WARNING: All alarms are upgraded to MAJOR when the BASE Tone Generator is set to 12 (France). Issue 1 June 2005 451 Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 0: Run the Short Test Sequence first. If all tests pass, run the Long Test Sequence. Refer to the appropriate test description and follow the recommended procedures. b. Error Type 1: the circuit pack totally stopped functioning or it was physically removed from the system. Note: Note: The alarm is logged about 11 minutes after the circuit pack has been removed and/or SAKI Test (#53) fails. If the circuit pack is not in the system, insert a circuit pack (in the same slot as the error indicates) to resolve this error. Or, if the circuit pack is in the system and the red LED is on, follow the instructions for "Red (alarm)" in RIGHT LED in SERVICES jack - GREEN: lights up seventh then turns off. on page 287. Note: Note: The alarm is logged about 11 minutes after the circuit pack has been removed and/or SAKI Test (#53) fails. ! WARNING: WARNING: Reseating and/or replacing the circuit pack results in loss of integrated announcements (TN750/B only). See General notes on page 465 near the beginning of this Maintenance procedure. c. Error Type 2: Check the Class of Restriction (COR) administered for the Data Line extension assigned to the TN750 for uploading and downloading announcements. The extension can be found by using list data-module. d. Error Type 14: logged when the Announcement Checksum Test (#209) fails. The Aux Data indicates the number of the first defective announcement found. This number corresponds to the announcement numbers on the announcement form. The extension relating to the announcement can be determined by display announcement. This error only appears in the Error Log in conjunction with Error Type 2817. Follow the procedures for Error Type 2817 to troubleshoot Error Type 14. e. Error Type 23: the circuit pack has been logically administered but not physically installed. The alarm is cleared when the circuit pack is installed. f. Error Type 125: the wrong circuit pack is inserted in the slot where this circuit pack is logically administered. To resolve this problem, either remove the wrong circuit pack and insert the logically administered circuit pack OR use change circuit-pack to readminister this slot to match the circuit pack inserted. g. Error Type 217 and 267: there is more than one TN750 Announcement circuit pack inserted in the system. Remove the alarmed circuit pack. h. Error Type 257: transient communication problems with this circuit pack. This error is not service-affecting and no action is required. 452 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) i. Error Type 513: when reported with Aux Data in the range of 4352 to 4358, the circuit pack has reported a hardware failure on the circuit pack. The circuit pack should be replaced. Replacing the circuit pack results in loss of integrated announcements (TN750/B only). See General notes on page 465 near the beginning of this Maintenance procedure. j. Error Types 1025 and 3840: not service-affecting, no action is required. k. Error Type 1281: the speech processor (SP) found a fault in the speech main memory (SMM) (that is, it found one or more faulty memory locations). Whenever this error is logged, error 2817 is also logged [see Note (m)], which causes the maintenance system to run the Announcement Checksum Test (#209) to determine if the bad memory location was being used by an announcement. l. Error Type 1538: the hyperactive circuit pack is out-of-service and may exhibit one or more of the following symptoms: 1. The tests run on the ports of this circuit pack are returning with a NO-BOARD. 2. A busyout/release of the circuit pack has no effect on test results. 3. A list configuration command shows that the circuit pack and ports are properly installed. The system tries to restore the circuit pack within 15 minutes. If the error recurs after 15 minutes, replace the circuit pack. (Refer to Reseating and replacing circuit packs in Maintenance Procedures (03-300192).) m. Error Types 2049 and 2817: logged in conjunction with Error Type 1281, Aux Data 17699. Because Error Type 1281 means that a defective speech memory location was found, [see Note (k)] the announcement checksum error is also logged. This causes the Announcement Checksum Test (#209) to run, which determines if the defective memory location has corrupted any recorded announcements. If the Checksum Test passes, the faulty memory location is currently not being used, and the SP marks the location as faulty to ensure that future announcements do not attempt to use it. Note: Note: As memory locations are marked faulty, the amount of available memory decreases, which decreases the total amount of announcement time available on the circuit pack. n. Error Type 2049: transient error that does not cause an alarm can occasionally occur during a SPE, TDM BUS, or Tone Clock interchange. It is possible for a marginal Tone-Clock circuit pack to cause this error against the ANN-BD without alarming the TONE-BD. If this error occurs again, replacing the Tone-Clock circuit pack may clear up this error. See the FAIL case in the Clock Match Inquiry Test (#212). o. Error type 3999: the circuit pack sent a large number of control channel messages to the switch within a short period of time. If error type 1538 is also present, then the circuit pack was taken out-of-service due to hyperactivity. If error type 1538 is not present, then the circuit pack has not been taken out-of-service, but it has generated 50% of the messages necessary to be considered hyperactive. This may be completely normal during heavy traffic periods. However, if this error type is logged when the circuit pack is being lightly used, it may indicate a problem with the circuit pack or the equipment attached to it. Issue 1 June 2005 453 Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: descriptions and error codes Investigate tests in the order presented in Table 133: System Technician-demanded tests: ANN-BD on page 454. By clearing error codes associated with the first test, you may clear other errors in the sequence. For a complete description of these tests, refer to the XXX-BD (Common Port Circuit Pack/ Media Module) on page 2539. Table 133: System Technician-demanded tests: ANN-BD Order of investigation Short test sequence Long test sequence Reset board sequence D/ND1 Control channel loop-around test (#52) X ND Angel-speech processor (sp) handshake (#208) X ND Clock match inquiry test (#212) X X ND Super frame match inquiry test (#211) X X ND 140AY loop around test (#210) X X ND Announcement checksum test (#209) X X ND X ND Connection Audit Test (#50) (a) SAKI Sanity Test (#53) (a) X 1. D = Destructive, ND = Nondestructive Angel-speech processor (sp) handshake test (#208) This test checks the integrity of the communication link between the two processors on the Announcement circuit pack. ! WARNING: WARNING: Failure of this test indicates that the Speech Processor is insane and results in the loss of all integrated announcements on the circuit pack. 454 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers D ANN-BD (Announcement circuit pack) Table 134: TEST #208 angel-speech processor (SP) handshake test Error code Test result Description/ Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. If Error Type 1538 is present in the Error Log, follow the maintenance strategy recommended for this Error Type. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. FAIL Test failed. Circuit pack cannot be used. Announcement speech memory is cleared when this test fails. Therefore, when the problem has been resolved, announcements must be rerecorded or downloaded to the circuit pack. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack and then run this test again. 2. If there are recurring alarms on this circuit pack caused by this test failing, replace the circuit pack even if Step 1 works. ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. See General notes on page 465. The communications link between the two processors on the Announcement circuit pack is functioning properly. User-reported troubles on this circuit pack should be investigated using other circuit pack and port tests. Refer to ANN-PT (announcement port) on page 465 for a description of the port tests. Announcement checksum test (#209) Associated with every recorded announcement is a checksum. In this test, the SP checks a stored global checksum covering all recorded announcements against a calculated one and returns the results to the maintenance system. If the global checksum failed, maintenance requests the SP to check each individual announcement’s checksum. Issue 1 June 2005 455 Communication Manager Maintenance-Object Repair Procedures If the test fails, then it returns the total number of defective announcements found. In addition, associated with each failure is an error in the Error Log (Error Type 14). The Aux Data indicates the number of the first defective announcement found. This number corresponds to the announcement numbers on the announcement form. The extension relating to the announcement can be determined by display announcement. Table 135: TEST #209 announcement checksum test Error code Test result Description/ Recommendation 0 ABRT An error code of 0 indicates that the announcement file has been corrupted due to a hardware fault in the TN750 board. Follow step #7 under General notes on page 465 at the beginning of this section. 1023 ABRT There are no announcements currently recorded on the circuit pack. 1024 ABRT This abort code is given for the following reasons: 1. An announcement upload or download is in progress. 2. An announcement upload or download is requested when this test is running. 3. A record is in progress. 4. A record request comes in when this test is running. If an announcement upload or download is in progress, status data-module <announcement data extension> should show that the announcement data port is connected to a NETCON data channel, and the "card-in-use" LED for the memory card is on (to determine the extension of the announcement data module, use list data-module). See Note (a) at end of table for more information. 1. Wait until the blocking event is finished, and then run this test again. An upload or download could take up to 45 minutes to complete, and a recording session is finished as soon as the station that was making the recording is placed on-hook. 2. If the test continues to abort, and a record or upload/download is not in progress, escalate the problem. 2000 ABRT Response to the test request was not received within the allowable time period. If Error Type 1538 is present in the Error Log, follow the maintenance strategy recommended for this Error Type. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 3 456 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) Table 135: TEST #209 announcement checksum test (continued) Error code Test result Description/ Recommendation ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 0-256 FAIL Test failed. The error code indicates the total number of defective announcements that were found. When TEST #209 fails with error code 0, the Global Checksum failed on the board, but no individual Checksum failed. Note: Note: Since the announcements are recorded digitally, it is possible for the Announcement Checksum Test to fail but still have all the announcements sound uncorrupted. When an individual announcement fails the Checksum Test, always listen to the announcement first before taking any action (an announcement can be played back by dialing the announcement extension associated with the announcement number). If the announcement sounds corrupted, then rerecord it or delete it. 1. Look in the Error Log to determine the number of the first defective announcement. Play back the announcement. If the announcement sounds defective, rerecord it or delete it. If the error code was greater than one (indicating that there is more than one defective announcement), run this test again and repeat this step. 2. If after deleting and rerecording all defective announcements, the checksum test still fails, reset the circuit pack using reset board PCSS and run this test again. 3. If the test still continues to fail, reseat the circuit pack and restore all announcements with an appropriate time estimate (for example, 40 minutes.) Then rerecord the lost announcements (that is, those recorded since the last save operation) and run this test again. 4. If the test still continues to fail, replace the circuit pack, and run this test again. ! WARNING: WARNING: Replacing the circuit pack results in loss of integrated announcements. See General notes on page 465 near the beginning of this Maintenance procedure. 2 of 3 Issue 1 June 2005 457 Communication Manager Maintenance-Object Repair Procedures Table 135: TEST #209 announcement checksum test (continued) Error code Test result Description/ Recommendation PASS All recorded announcements checksum correctly, indicating that the speech main memory is functioning properly. User-reported troubles on this circuit pack should be investigated using other circuit pack and port tests. Refer to ANN-PT (announcement port) on page 465 Maintenance documentation for a description of the port tests. 3 of 3 Notes: a. The Announcement circuit pack can exhibit a condition that does not allow recording. If the circuit pack gets locked into this state (this is an extremely rare condition), two of the Announcement Ports on the circuit pack will be unusable by software, one of which is the record port. Also, save/restore announcements will not work, since the record port looks busy to the circuit pack. Note that software does not have any way of knowing this, and attempts to use the ports. If the circuit pack is locked into this state, the following symptoms are observed: 1. When attempting to record an announcement, users hear the proper record tone, but the announcement do not record (they do not know it until the announcement is played back). 2. Performing a test board long when the circuit pack is in this state yield the following abort codes: ● Ports 1 AND 9 abort Test #206 with code 1024 ● Ports 1 AND 9 abort Test #205 with code 2000 ● Board level Tests #209 and #210 abort with code 1024 3. Save/restore announcements times out with: Error encountered, can’t complete request The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to the circuit pack: ● busyout board PCSS (this command drops all calls in progress on the Announcement circuit pack) ● Reset circuit pack using reset board PCSS ● Release circuit pack using release board PCSS 458 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) 140AY loop around test (#210) This test checks the integrity of the record channel on the Announcement circuit pack (Announcement Port 1). The main function of the 140AY device is to accept Pulse Code Modulation (PCM)/Adaptive Differential Pulse Code Modulation (ADPCM) samples and compress/expand the samples using ADPCM. This test connects a Tone Generator to one port (Announcement Port 1, the recording port), and a Tone Detector to another port (Announcement Port 9). A tone is generated by the Tone Generator on the first port and looped through the 140AY device to the second port. The Tone Detector then responds with a tone present/absent message. The 140AY Loop Around Test is repeated at three different speech compression rates. Since this test involves sending a tone through two different ports, the Playback Speech Memory Array (PSMA) Test (#206) is run on the two ports first to make sure that they are working properly. See ANN-PT (announcement port) on page 465 for a description of this test. Table 136: TEST #210 140AY loop around test Error code Test result Description/ Recommendation 1-3 ABRT Response to the test request was not received within the allowable time period. The error code indicates at which speech compression rate the test aborted (one being the first rate tested, three being the last). 1. Retry the command at 1-minute intervals a maximum of 5 times. 10 ABRT The PSMA Test (#206) failed on Announcement Port 1. 1. Refer to ANN-PT (announcement port) on page 465 Maintenance documentation, Test #206. 90 ABRT The PSMA Test (#206) failed on Announcement Port 9. 1. Refer to ANN-PT (announcement port) on page 465 Maintenance documentation, Test #206. 1000 ABRT System resources required to run this test are not available. This test needs Announcement Ports 1 and 9 to run. One of the ports may be in use on a valid call. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2. If the test continues to abort and Ports 1 and 9 are not in use, escalate the problem. 1 of 3 Issue 1 June 2005 459 Communication Manager Maintenance-Object Repair Procedures Table 136: TEST #210 140AY loop around test (continued) Error code Test result Description/ Recommendation 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. Refer to TDM-BUS (TDM Bus) on page 2237 Maintenance documentation to diagnose any active TDM-BUS errors. 1. If system has no TDM-BUS errors and is not handling heavy traffic, repeat test at 1-minute intervals a maximum of 5 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Look for TTR-LEV errors in the Error Log. If present, refer to the TTR-LEV (TTR Level) on page 2370. 2. Look for TONE-PT errors in the Error Log. If present, refer to the TONE-PT (Tone Generator) on page 2353. 3. If neither condition exists, retry the test at 1-minute intervals a maximum of 5 times. 1007 ABRT The Announcement circuit pack thinks that Port 1 or Port 9 is busy. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2. If the test continues to abort, follow the Announcement Port maintenance procedures for Ports 1 and 9. 1024 ABRT Announcement circuit pack blocked the test because an announcement download is in progress. If an announcement download is in progress, status data-module <announcement data extension> should show that the announcement data port is connected to a NETCON data channel, and the "card-in-use" LED for the memory card should be on (to determine the extension of the announcement data module, use list data-module). See Note (a) at end of table for more information. 1. Wait until download is finished (can take up to 45 minutes), and then run the test again. 2. If the test continues to abort and there is no download in progress, escalate the problem. 2000 ABRT Response to the test request was not received within the allowable time period. If Error Type 1538 is present in the Error Log, follow the maintenance strategy recommended for this error type. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2 of 3 460 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) Table 136: TEST #210 140AY loop around test (continued) Error code Test result Description/ Recommendation 2007 ABRT The Announcement circuit pack thinks that Port 1 or Port 9 is busy. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2. If the test continues to abort, follow the Announcement Port maintenance procedures for Ports 1 and 9. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals a maximum of 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 1-3 FAIL Test failed. The error code indicates at which speech compression rate the test actually failed (one being the first rate tested, three being the last). 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test still fails, replace the circuit pack (see Warning) and run this test again. 2. If there are recurring alarms on this circuit pack caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. See General notes on page 465. The record channel on the Announcement circuit pack is functioning properly. User-reported troubles on this circuit pack should be investigated using other circuit pack and port tests. Refer to ANN-PT (announcement port) on page 465 for a description of the port tests. 3 of 3 Notes: a. The Announcement circuit pack can exhibit a condition that does not allow recording. If the circuit pack gets locked into this state (this is an extremely rare condition), two of the Announcement Ports on the circuit pack will be unusable by software, one of which is the record port. Also, save/restore announcements will not work since the record port looks busy to the circuit pack. Note that software does not have any way of knowing this, and attempts to use the ports. If the circuit pack is locked into this state, the following symptoms are observed: Issue 1 June 2005 461 Communication Manager Maintenance-Object Repair Procedures 1. When attempting to record an announcement, users hear the proper record tone, but the announcement does not record (they do not know it until the announcement is played back). 2. Performing a test board long when the circuit pack is in this state yields the following abort codes: ● Ports 1 AND 9 abort Test #206 with code 1024 ● Ports 1 AND 9 abort Test #205 with code 2000 ● Board level Tests #209 and #210 abort with code 1024 3. Save/restore announcements times out with Error encountered, can’t complete request The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to the circuit pack: ● busyout board PCSS (this command drops all calls in progress on the Announcement circuit pack) ● Reset circuit pack using reset board PCSS ● Release circuit pack using release board PCSS Super frame match inquiry test (#211) The super frame is a means by which the SP synchronizes with the 140AY device on the Announcement circuit pack. If the super frame is not synchronized, the SP is not able to properly process record/playback requests. Both the SP and the hardware generate a super frame pulse. When these two pulses are out of synch, the SP sets a flag to indicate the mismatch. When this test is run, the state of this flag is returned. Table 137: TEST #211 super frame match inquiry Error code Test result Description/ Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. If Error Type 1538 is present in the Error Log, follow the maintenance strategy recommended for this Error Type. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 2 462 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-BD (Announcement circuit pack) Table 137: TEST #211 super frame match inquiry (continued) Error code Test result Description/ Recommendation 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. FAIL Test failed. Announcement playbacks should sound corrupted. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack (see Warning). 2. If there are recurring alarms on this circuit pack caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. See General notes on page 465 near the beginning of this Maintenance procedure. The SP can properly process record/playback requests. User-reported troubles on this circuit pack should be investigated using other circuit pack and port tests. Refer to ANN-PT (announcement port) on page 465 for a description of the port tests. 2 of 2 Clock match inquiry test (#212) This test is supported to determine the state of the clock generation circuitry on the Announcement circuit pack. This circuitry is used for controlling various pieces of the hardware, like the 140AY device. It is also used to synchronize the Announcement circuit pack with the clock that is on the backplane. Table 138: TEST #212 clock match inquiry test Error code Test result Description/ Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. If Error Type 1538 is present in the Error Log, follow the maintenance strategy recommended for this Error Type. 1 of 2 Issue 1 June 2005 463 Communication Manager Maintenance-Object Repair Procedures Table 138: TEST #212 clock match inquiry test (continued) Error code Test result Description/ Recommendation 2100 ABRT Could not allocate the necessary system resources to run this test. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. FAIL Test failed. Announcements recorded or played back while the clock circuitry is not functioning properly sound distorted. The ANN-BD may be defective or the Active Tone-Clock circuit pack (TONE-BD) may be marginal and is causing this test to fail. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, proceed to Step 2 or 3 as applicable. ! WARNING: FAIL WARNING: Replacing the circuit pack results in loss of integrated announcements. See General notes on page 465 near the beginning of this Maintenance procedure. 2. Replace the ANN-BD. Rerun the test. If the test continues to fail, replace the Tone-Clock circuit pack. ! WARNING: WARNING: Replacing the TONE-BD causes a COLD 2 reset. See Replacing the IPSI or Tone-Clock Circuit Pack on page 2337. Replacing the ANN-BD results in loss of integrated announcements. See General notes on page 465 near the beginning of this Maintenance procedure. 3. If there are recurring alarms on this circuit pack caused by this test failing, replace the ANN-BD even if the previous steps were successful. PASS Announcement record/playbacks should have clear sound quality. User-reported troubles on this circuit pack should be investigated using other circuit packs and port tests. Refer to ANN-PT (announcement port) on page 465 for a description of the port tests. 2 of 2 464 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) ANN-PT (announcement port) MO Name in Alarm Log Alarm level Initial command to run Full name of MO ANN-PT MIN test port location l Announcement Port ANN-PT WRN test port location l Announcement Port The TN750 Announcement circuit pack is a service circuit pack that provides an integrated means for recording announcements that can be played back on demand by call processing as part of a calling feature (that is, announcements on hunt group calls). There are 16 Announcement Ports on the Announcement circuit pack. Each port can play any integrated announcement, independently of the other ports. If there are any errors associated with the circuit pack, refer to ANN-BD (Announcement circuit pack) on page 447. The Announcement circuit pack has two processors on it. The first processor, or Angel, controls the circuit pack, and communicates with the switch via the control channel on the TDM Bus. The second processor, or SP, controls the speech memory and announcements. Digital speech is converted from its TDM Bus form to an internal storage form (for recording) and vice versa (for playbacks) by the 140AY device on the circuit pack, which has 16 channels (one for each Announcement Port). General notes Here are a few very important general notes that apply to any problem on the TN750 Announcement circuit pack. The user should read this before attempting to work on the TN750 Announcement circuit pack or Announcement Ports, especially if the circuit pack needs to be replaced. 1. The TN750/B Announcement circuit pack retains all integrated announcements as long as the circuit pack has power. For this reason, whenever there is a problem with either the Announcement circuit pack or an Announcement Port that may require the circuit pack to be reset, it is always better to try to reset the circuit pack via reset board PCSS first and, if that does not work, then try to reseat it. Announcements are preserved through a software reset, but they are lost when the circuit pack is reseated. 2. If a customer has announcements on the Announcement circuit pack, then announcements must be saved on the system tape to ensure that they are not lost. This should be done as soon as the announcements are recorded on the circuit pack (or whenever they are changed), assuming that the pack is in proper working order (see Note). Note: Note: Unlike translations, announcements are NEVER automatically saved to the memory card. Issue 1 June 2005 465 Communication Manager Maintenance-Object Repair Procedures 3. Save announcements replaces the announcement file on the card with the Announcement circuit pack speech memory. Care must be taken not to mistakenly enter this command, thereby destroying a valid file on tape. 4. Restore announcements replaces the Announcement circuit pack speech memory with the announcement file on the card. Care must be taken not to mistakenly enter this command, thereby destroying valid speech memory (especially if the card does not have a valid announcement file on it). 5. Whenever the Announcement circuit pack is replaced, announcements must always be re-recorded or downloaded to the new circuit pack. Otherwise, call processing is not able to use the circuit pack. 6. If announcement speech memory is corrupted, announcements should not be saved, that is, if the Announcement Checksum Test (#209) fails or if the speech sounds corrupted on playback. This can ruin a good announcement file and potentially cause errors/alarms on any circuit pack to which the new file is downloaded. However, if the customer does not have a valid announcement file, then announcements can be saved in an effort to try to retain some of them (all of the announcements recorded may not be corrupted). 7. Although Announcement Port 5 and Data Line Circuit Port 17 on the Announcement circuit pack are logically two separate ports, they are physically the same port. Therefore, if one of the ports is in use, the other one will be busy. Also, if Announcement Port 5 is out-of-service, the Data Line Circuit Port is taken out-of-service. However, if the Data Line Circuit Port is out-of-service, the Announcement Port remains in-service. Announcement administration A brief description of the integrated announcement administration is given here to aid in the troubleshooting of the Announcement circuit pack and its ports. In many cases, it is necessary to record, play back, and/or delete announcements to resolve an alarm. It may also be necessary to save and restore announcements as part of the maintenance procedures. For a complete description of integrated announcement administration, please refer to Administrator Guide for Avaya Communication Manager, 03-300509. 466 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) Announcement session Announcements can be recorded, played back, and deleted from an announcement session. A station’s COS needs to include console permissions in order for that station to be able to enter an announcement session. To enter an announcement session, go off-hook on a station that has console permissions and enter the appropriate FAC (administered as Announcement access code on the FACs form). Dial tone should be returned at this point. Enter the extension of the announcement that needs to be recorded, deleted or played back. Again, dial tone should be heard. To record an announcement, press station keypad digit 1, record after the tone, and hang up when done. To play back an announcement, press station keypad digit 2. To delete an announcement, press station keypad digit 3 (confirmation tone is given if the delete worked). Announcements can also be played back by simply calling the announcement extension associated with them. Uploading/Downloading announcements Integrated announcements on the TN750 Announcement circuit pack can be uploaded to the memory card with save announcements. Similarly, integrated announcements can be downloaded to the Announcement circuit pack with restore announcements. Both of these commands require a free data module of NETCON type to be administered, a data module of announcement type (on the Announcement circuit pack) to be administered, and a memory card. These commands are useful in maintaining the customer’s recorded announcements. Depending on system traffic, announcement uploads/downloads take between 30 and 45 minutes. The system automatically tries to download the Announcement circuit pack five minutes after it is inserted. This automatic download procedure is aborted if: Note: ● An announcement is recorded within 10 minutes of circuit pack insertion. ● An announcement download is invoked sooner with the administration terminal restore announcements command. ● There is no announcement and/or NETCON data module administered. ● Either the announcement data module is busy or all the administered NETCON data modules are busy. ● There is no memory card in the system. ● The memory card in the system does not have a valid announcement file saved on it. Note: Unlike translations, there is no provision in the system for automatically saving announcements to the memory card. Issue 1 June 2005 467 Communication Manager Maintenance-Object Repair Procedures Announcement Board Locked Condition The Announcement circuit pack can exhibit a condition that does not allow recording. If the circuit pack gets locked into this state (this is an extremely rare condition), two of the announcement ports on the circuit pack (one of which is the record port) will be unusable by software. Also, save/restore announcements will not work since the record port looks busy to the circuit pack. Note that software does not have any way of knowing this and will attempt to use the ports. If the circuit pack is locked into this state, the following symptoms will be observed: 1. When attempting to record an announcement, users will hear the proper record tone, but the announcement will not record (they will not know it until the announcement is played back). 2. Performing a test board long when the circuit pack is in this state will yield the following abort codes: ● Ports 1 AND 9 abort Test 206 with code 1024. ● Ports 1 AND 9 abort Test 205 with code 2000. ● Board-level Tests 209 and 210 abort with code 1024. 3. The save/restore announcements times out with: Error encountered, can’t complete request The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to the circuit pack: ● busyout board location (this command drops every call in progress on the Announcement circuit pack). ● Reset circuit pack using reset board location. ● Release board using release board location. 468 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) Hardware error log entries and test to clear values Table 139: Announcement port error log entries Error Type Aux data Associated test Alarm level On/ Off board Test to clear value 0 (a) 0 Any Any Any test port PCSSpp sh r 1 Playback Speech Memory Array (PSMA) Test (#206) MIN ON test port PCSSpp sh r 3 The port was busied out WRN OFF release port PCSSpp 130 (b) None WRN ON test port PCSSpp sh 257 Channel Administration Memory Array (CAMA) Test (#205) MINOR ON test port PCSSpp l r 3 MINOR ON test port PCSSpp sh r 3 1 18 0 17667 513 140AY Channel Sanity Inquiry Test (#222) 17684 769 (c) In-line error In-line error None Notes: a. Error Type 0: Run the Short Test Sequence first. If all tests pass, run the Long Test Sequence. Refer to the appropriate test description and follow the recommended procedures. b. Error Type 130: the circuit pack has been removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack. c. Error Type 769 is logged and the port is alarmed when an alarm is raised on the Announcement circuit pack because of a faulty condition with a common circuit pack resource. Any one of the following alarmed errors on the Announcement circuit pack causes this error to be logged against the Announcement Port: 1793, 2049, 2305, 2561. Follow the ANN-BD (Announcement circuit pack) maintenance documentation to resolve these alarms. When the corresponding circuit pack alarm is cleared, this alarm clears. Issue 1 June 2005 469 Communication Manager Maintenance-Object Repair Procedures System technician-demanded tests: descriptions and error codes Investigate tests in the order presented. By clearing error codes associated with the Channel Administration Memory Array (CAMA) Test, you may also clear other errors. Table 140: Announcement port system technician-demanded tests Order of investigation Short test sequence Long test sequence D/ND1 X ND Channel administration memory array (cama) test (#205) Playback speech memory array (PSMA) test (#206) X X ND 140AY channel sanity inquiry test (#222) X X ND 1. D = Destructive; ND = Nondestructive Channel administration memory array (CAMA) test (#205) This test is a memory device that stores information used to control the 140AY device. The Angel asynchronously feeds the CAMA with the control information. During the CAMA test, the Angel writes patterns into the CAMA, reads them back, and verifies that they match. If the patterns do not match, the test fails. This test is run periodically by the switch maintenance and by the Announcement circuit pack in the background. Table 141: TEST #205 channel administration memory array (CAMA) test Error code Test result Description/ Recommendation 1000 ABRT System resources required to run this test are not available. The port may be in use on a valid call. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2000 ABRT Response to the test request was not received within the allowable time period. See Note (a) at end of table for more information. 2100 ABRT Could not allocate the necessary system resources to run this test. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 1 of 2 470 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) Table 141: TEST #205 channel administration memory array (CAMA) test (continued) Error code Test result Description/ Recommendation FAIL Test failed. Announcements played back on this port may sound corrupted. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack (see Warning). 2. If there are recurring alarms on this port caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. Refer to General notes on page 465. This test verifies that the Angel processor can properly set up this port for playbacks. User-reported troubles on this circuit pack should be investigated using other port and circuit pack tests. (Refer to ANN-BD (Announcement circuit pack) on page 447 for a description of the circuit pack tests.) 2 of 2 Notes: a. The Announcement circuit pack can exhibit a condition that does not allow recording. If the circuit pack gets locked into this state (this is an extremely rare condition), two of the Announcement Ports on the circuit pack (one of which is the record port) is unusable by software. Also, save/restore announcements do not work because the record port looks busy to the circuit pack. Note that software does not have any way of knowing this and attempts to use the ports. If the circuit pack is locked into this state, the following symptoms are observed: ● When attempting to record an announcement, users hear the proper record tone, but the announcement does not record (they do not know it until the announcement is played back). ● Performing a test board location long when the circuit pack is in this state yields the following abort codes: ● ● Ports 1 AND 9 abort Test #206 with code 1024 ● Ports 1 AND 9 abort Test #205 with code 2000 ● Board level Tests #209 and #210 abort with code 1024 Save/restore announcements times out with Error encountered, can’t complete request Issue 1 June 2005 471 Communication Manager Maintenance-Object Repair Procedures Clear the Announcement circuit pack lock-up remotely by performing a soft reset to the circuit pack: 1. busyout board location (this command drops all calls in progress on the Announcement circuit pack) 2. Reset circuit pack using reset board location 3. Release circuit pack using release board location Playback speech memory array (PSMA) test (#206) The PSMA test checks the integrity of a playback channel’s interface to the speech memory and the TDM Bus. The SP has an internal buffer that contains a specific 256-byte sequence. During this test, the byte sequence is "played" through the 140AY device onto the TDM Bus. A General Purpose Tone Detector is used to confirm that the proper sequence was played. This test is very important. It is the only test that actually checks an Announcement Port’s ability to play back an announcement on the TDM Bus. If the test fails, the Tone Detector returns the number of bytes that did not match the expected sequence. The larger the number, the more severe the problem with that port. If this test fails, announcements played over this port should sound corrupted. It is the only test that actually checks an Announcement Port’s ability to play back an announcement on the TDM Bus. If the test fails, the Tone Detector returns the number of bytes that did not match the expected sequence. The larger the number, the more severe the problem with that port. If this test fails, announcements played over this port should sound corrupted. Table 142: TEST #206 playback speech memory array (PSMA) test Error code Test result Description/ Recommendation 1000 ABRT System resources required to run this test are not available. The port may be in use on a valid call. 1. Retry the command at 1-minute intervals a maximum of 5 times. 1002 ABRT The system could not allocate time slots for the test. The system may be under heavy traffic conditions or it may have time slots out-of-service due to TDM-BUS errors. Refer to TDM-BUS (TDM Bus) on page 2237 to diagnose any active TDM-BUS errors. 1. If system has no TDM-BUS errors and is not handling heavy traffic, repeat the test at 1-minute intervals a maximum of 5 times. 1 of 3 472 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) Table 142: TEST #206 playback speech memory array (PSMA) test (continued) Error code Test result Description/ Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Look for TTR-LEV errors in the Error Log. If present, refer to TTR-LEV (TTR Level) on page 2370. 2. Look for TONE-PT errors in the Error Log. If present, refer to TONE-PT (Tone Generator) on page 2353. 3. If neither condition exists, retry the test at 1-minute intervals a maximum of 5 times. 1024 ABRT Announcement circuit pack blocked the test because an announcement download is in progress. If an announcement download is in progress, status data-module <announcement data extension> should show that the announcement data port is connected to a NETCON data channel, and the memory card should be active. (To determine the extension of the announcement data module, use list data-module.) See Note (a) at end of table for more information. 1. Wait until download is finished (could take a maximum of 45 minutes), and then run the test again. 2. If the test continues to abort and there is no download in progress, escalate the problem. 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals a maximum of 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2 of 3 Issue 1 June 2005 473 Communication Manager Maintenance-Object Repair Procedures Table 142: TEST #206 playback speech memory array (PSMA) test (continued) Error code Test result Description/ Recommendation 1 to 254 FAIL Test failed. The error code indicates the number of byte count errors found by the Tone Detector. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack (see Warning). 2. If there are recurring alarms on this port caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: 255 FAIL WARNING: Replacing the circuit pack results in loss of integrated announcements. Refer to General notes on page 465. Test failed. The Announcement Port and the Tone Detector never synchronized. Check for active GPTD-PT errors, and refer to GPTD-PT (General-Purpose Tone Detector Port) on page 1308 to diagnose them first. 1. If there are no active GPTD-PT errors, reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack (see Warning). 2. If there are recurring alarms on this port caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. Refer to General notes on page 465. This port can cleanly play announcements. User-reported troubles on this pack should be investigated using other port and circuit pack tests. Refer to ANN-BD (Announcement circuit pack) on page 447 for a description of the circuit pack tests. 3 of 3 Notes: The Announcement circuit pack can exhibit a condition that does not allow recording. If the circuit pack gets locked into this state (this is an extremely rare condition), two of the Announcement Ports on the circuit pack (one of which is the record port) will be unusable by software. Also, save/restore announcements will not work, since the record port looks busy to the circuit pack. Note that software does not have any way of knowing this and attempts to use the ports. 474 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANN-PT (announcement port) If the circuit pack is locked into this state, the following symptoms are observed: ● When attempting to record an announcement, users hear the proper record tone, but the announcement does not record (they do not know it until the announcement is played back). ● Performing a test board location long when the circuit pack is in this state yields the following abort codes: ● ● Ports 1 and 9 abort Test #206 with code 1024 ● Ports 1 and 9 abort Test #205 with code 2000 ● Board level Tests #209 and #210 abort with code 1024 The restore announcements command times out with Error encountered, can’t complete request The Announcement circuit pack lock-up can be cleared remotely by performing a soft reset to the circuit pack: 1. busyout board location (this command drops all calls in progress on the Announcement circuit pack) 2. Reset circuit pack using reset board location 3. Release circuit pack using release board location 140AY channel sanity inquiry test (#222) The Angel keeps a sanity status bit for each of the 16 channels on the 140AY device. This test queries the Angel to determine the status for a particular channel. If a channel is insane, that implies that announcements cannot be played back on that channel. Table 143: TEST #222 140AY channel sanity inquiry test Error code Test result Description/ Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals a maximum of 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals a maximum of 5 times. ABRT Internal system error. 1. Retry the command at 1-minute intervals a maximum of 5 times. 1 of 2 Issue 1 June 2005 475 Communication Manager Maintenance-Object Repair Procedures Table 143: TEST #222 140AY channel sanity inquiry test (continued) Error code Test result Description/ Recommendation FAIL Test failed. Announcements cannot be played back over this port. 1. Reset the circuit pack via reset board PCSS and then run this test again. If the test continues to fail, replace the circuit pack (see Warning). 2. If there are recurring alarms on this port caused by this test failing, replace the circuit pack even if Step 1 works (see Warning). ! WARNING: PASS WARNING: Replacing the circuit pack results in loss of integrated announcements. Refer to General notes on page 465. Announcements can be played back over this port. User-reported troubles on this pack should be investigated using other port and circuit pack tests. Refer to the ANN-BD (Announcement circuit pack) on page 447 for a description of the circuit pack tests. 2 of 2 476 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANNOUNCE (announce) ANNOUNCE (announce) ● MO Name in Alarm Log Alarm level Initial command to run Full name of MO ANNOUNCE none none ANNOUNCEMENT The ANNOUNCE MO logs an error in the hardware error log if save announcements or restore announcements does not complete successfully, or the system fails to restore announcements from the memory card at boot time. Figure 23: Connection of announcement circuit pack to the system on page 477 shows the connection of the Announcement Circuit Pack to the system. To save or restore announcements, an ANNOUNCEMENT Data Extension must be administered, and at least one DATA-CHL (Network Control Data Channel) must be in the in-service/idle state. Figure 23: Connection of announcement circuit pack to the system TN798 Processor Switch Software Applications Data-CHL Software Data-CHL Software Data-CHL Software Data-CHL Software PR-MAINT DATA CHL4 CARD-MEM Network Control DATA CHL1 DATA CHL2 DATA CHL3 TDM bus Announcement Circuit Pack cydmacps RPY 062397 Issue 1 June 2005 477 Communication Manager Maintenance-Object Repair Procedures Hardware error log entries Table 144: ANNOUNCE error log entries Error type Aux data Associated test 1 (a) (d) any None 257 (d) any None 513 (b) (d) 0 None 769 (d) 0 None 1025 (c) (d) any None Alarm level On/Off board Test to clear value Notes: a. Error Type 1: occurred while saving announcements. See Table 145: Aux data error codes and recommended repair procedures on page 478. b. Error Type 513: User pressed cancel while announcements were being saved. c. Error Type 1025: Error occurred while restoring announcements. See Table 145: Aux data error codes and recommended repair procedures on page 478. d. Error Types 1, 257, 513, 769, 1025: The port field for this error contained the active PE complex when the error occurred. Aux data error codes and recommended repair procedures Table 145: Aux data error codes and recommended repair procedures Aux data Description/ Recommendation 9000 through 9031 CARD-MEM errors Check and resolve CARD-MEM errors and alarms. 1 of 3 478 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ANNOUNCE (announce) Table 145: Aux data error codes and recommended repair procedures (continued) Aux data Description/ Recommendation 32001 Internal system error. 1. Check other ANNOUNCE errors and take corrective action. If there are no other ANNOUNCE errors, do the following: 2. Retry the command at 2-minute intervals a maximum of 3 times. 3. If restore announcements fails, escalate the problem. 32002 Announcement circuit pack is in use. 1. Retry the command at 2-minute intervals a maximum of three times. 2. If restore announcements fails, escalate the problem. 32003 Announcement port is in use. 1. Wait for all Announcement ports to become available. 2. Enter save/restore announcements. 32004 There are no announcements recorded on the Announcement Circuit Pack. Save announcements does not prevent the destroying of the announcement file on tape [286 systems] or on the memory card [386 systems]. 32005 Integrated announcement circuit pack is not present. The Announcement Circuit Pack is not inserted, or it is defective. 1. Enter list config to check for the presence of the circuit pack in the system. 2. If the Announcement Circuit Pack is present, use test board PCSS to check the status of the Announcement Circuit Pack. 32006 Announcement Data Module not available. 1. Use status to check the status of the Announcement Data Module. 32007 Announcement Data Module out of service. 1. Use status to check the status of the Announcement Data Module. 32008 Announcement data is being saved or loaded. 1. Retry the command at 2-minute intervals a maximum of three times. 2. If save/restore announcements fails, escalate the problem. 2 of 3 Issue 1 June 2005 479 Communication Manager Maintenance-Object Repair Procedures Table 145: Aux data error codes and recommended repair procedures (continued) Aux data Description/ Recommendation 32009 Required DATA-CHL is not administered or out of service. (A DATA-CHL is required to save or restore announcements.) 1. Add a DATA-CHL if none is administered. 2. If a DATA-CHL is administered, use status to check the status of all DATA-CHLs. At least one DATA-CHL should be in the in-service/idle state. 32010 32013 DATA-CHL is not administered, or it is unavailable. (A DATA-CHL is required to save or restore announcements.) 1. Add a DATA-CHL if none is administered. 2. If a DATA-CHL is administered, use status to check the status of all DATA-CHLs. At least one DATA-CHL should be in the in-service/idle state. 32012 Required Announcement Data Module is not administered. 1. Add an Announcement Data Module and repeat the command. 32015 Time of day not set. 1. Set the time of day, and reenter save/restore announcements. 32016 Internal system errors. Check for any other ANNOUNCE errors and take corrective action.If there are no other announcements errors, do the following: 1. Retry the command at 2-minute intervals a maximum of three times. 2. If save/restore announcements fails, escalate the problem. 3 of 3 480 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-ADJ (ASAI Adjunct) ASAI-ADJ (ASAI Adjunct) S8700 | 8710 / S8500 Refer to BRI-SET, Various Adjuncts on page 708. Issue 1 June 2005 481 Communication Manager Maintenance-Object Repair Procedures ASAI-BD (Multi-Application Platform Board) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ASAI-BD MIN test board location ASAI-BD ASAI-BD WRN test board location ASAI-BD Maintenance testing of the common circuit pack is handled by on-board firmware and server-controlled tests. Maintenance software queries the firmware for error and alarm information, status, and test results. Firmware automatically reports error conditions that result in server-controlled testing. For MAPD board insertion, the switch makes an additional board query if any of the following circuit packs are inserted: Circuit Pack Vintage TN754 49 TN556 49, 80 or greater TN800 any For any of the previous initial board uplinks, the switch queries the board for administration data as well as reporting the switch software release and the system type. For the native mode, the response to the board query downlink messages consists of several CCMS uplink messages that identify the true board code, vintage, suffix, emulation type, and number of reserved slots needed. Note: Note: Refer to LAN-BD Maintenance documentation for circuit pack level errors. See also ASAI-PT on page 494 and ASAI-EPT on page 484 for related line information. See the following exceptions listed below: ● Hyperactivity: Currently, the common circuit pack is considered “hyperactive” if the Service Dispatcher receives 200 uplink messages from the circuit pack in a 10-second period. Since MAPD has 32 ports, the hyperactivity limit increases to 500 uplink messages per 10 seconds. The switch issues an alarm when the limit reaches 400; when it reaches 500 up-link messages in 10 seconds, the board is taken out of service. 482 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-BD (Multi-Application Platform Board) ● LED use: The LED Control message 038x requests the Angel to drive the red, amber, and green LEDs on the face plate of a typical port board on or off. Only the MAPD’s red LED is controlled by this message. Yellow and green change requests the MAPD receives from the switch drive LCD behavior rather than LED behavior. The system continues to send the same LED control messages to the MAPD that the system currently sends to every other port board. The MAPD handles proper interpretation of these messages. You should note that the PC on the MAPD and the switch itself control the LEDs and the LCD on the MAPD. ● Port Administration: In Administration Without Hardware (AWOH), the switch allows administration of up to 8 ports in any of the first 12 ports. If the port type later reported by the board does not match the existing type, the switch assumes it to be a MAPD board with a different configuration and rejects the board. Issue 1 June 2005 483 Communication Manager Maintenance-Object Repair Procedures ASAI-EPT S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ASAI-EPT MAJ1 test station extension ASAI-Adjunct 1. The alarm level for ASAI adjuncts is adminisered using set options. The alarm level can be set independently for on- and off-board alarms toWARNING, MINOR, or MAJOR for every ASAI adjunct in the system. The maintenance strategy for this endpoint MO is built on maintenance facilities offered in the Avaya ISDN-BRI protocol and in the ASAI adjuncts. Currently there are no facilities in the protocol that provide for maintenance of set data features. The TN800 is a PC-based platform that allows interaction of multiple applications with Communication Manager at any time. Communication Manager (native mode) supports emulation of three types of port MOs on this board. The type of ports to be emulated is defined by the applications running on the TN800. Note: Note: If the TN800 is emulating BRI, the software/firmware supports up to 12 ports, but only 8 of the 12 ports can be administered at any one time. Error Log Entries and Test to Clear Values Table 146: ASAI-EPT Error Log Entries Error Type Aux Data Associated Test Alarm Level ASAI-EPT On/ Off Board Test to Clear Value 0 (a) 0 Any Any Any test ASAI-ADJ 2 (b) 2-102 None 257 (c) Any BRI Layer 3 query MAJ WRN1 OFF test station ext r 2 test data-module ext r 2 351 (d) 0 none WRN OFF busyout and release station 513 (e) 0 None 769 (f) 0 None MAJ OFF 2561 (g) 0 None 1 of 2 484 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-EPT Table 146: ASAI-EPT Error Log Entries (continued) Error Type Aux Data Associated Test 25622566 (h) 0 None 2567 (i) 0 None 2568 (j) 0 None 3329 (k) Any Signaling Link status (#626) 35843839 (l) Any None 3841 (m) 4095 Any None Alarm Level ASAI-EPT On/ Off Board MAJ WRN† OFF Test to Clear Value 2 of 2 1. Major alarms on this MO may be downgraded to Warning alarms based on the value used in set options. Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. Issue 1 June 2005 485 Communication Manager Maintenance-Object Repair Procedures b. Error Type 2: ISDN-BRI signaling protocol violation. Timers associated with layer-3 messages expired before a required response was received. In the following table, the aux data column indicates which timer has just expired. Aux Data Timer Type 2 First T303 (SETUP timer) 3 Second T303 (SETUP timer) 4 T305 (DISConnect timer) 5 First T308 (RELease timer) 6 Second T308 (RELease timer) 10 T316 (RESTart timer) 12 T309 (Layer-2 Failure timer) 16 TM100 (Management Information message Timer 1) 17 TM200 (Management Information message Timer 2) 102 TASAI (ASAI Routing Timer) The switch sent a message to an endpoint that did not respond in the allotted time. This may be due to failure of the point-to-point signaling link or because of a problem in the ASAI adjunct. To repair: ● Execute test station extension and perform the associated repair procedures for those tests. c. Error Type 257: An endpoint is not responding to the service state query message sent to the adjunct or to the endpoint. This error causes an alarm to be raised. The alarm is retired when the switch receives a response to the service state query to the endpoint or to the adjunct. When this error occurs for an ASAI adjunct, the Aux Data field indicates the state of the ASAI link and whether an invalid response or no response was received to the query from the switch, as shown in the following table: 486 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-EPT Aux Data ASAI Link State Error 102 13-restarting No response to RESTART message 104 13-restarting Invalid response to RESTART message 152 13-restarted No response to layer-3 query 154 13-restarted Invalid response to layer-3 query 202 13-established No response to layer-3 query 204 13-established Invalid response to layer-3 query See Maintenance SAT Commands in Maintenance Commands Reference (03-300191) for an explanation of the ASAI link states. For ASAI or Avaya adjuncts, the switch queries the adjunct every two minutes. The Layer 3 Query test is not executed for ASAI or Avaya adjuncts through a command entered from the management terminal. While alarmed for this error, the switch takes the associated port out-of-service for five seconds every 15 minutes. This action attempts to stimulate recovery actions to be taken by the adjunct. When this error occurs for an ASAI or Avaya adjunct, the service technician should: 1. Execute test station extension and perform the associated repair procedures. 2. Check the health of the adjunct by following the recommended repair procedures of the manufacturer of the adjunct if the preceding step does not resolve the problem. d. Error Type 351: logged against an ASAI endpoint when the adjunct asks the switch to suspend maintenance on the ASAI endpoint. Clear with busyout and release of the ASAI station. e. Error Type 513: the endpoint sent more messages than the switch could handle. The switch suspends the reception of messages from the endpoint for a short period of time. There is no repair procedure for this error. If the condition persists, replace the endpoint. f. Error Type 769: an ASAI endpoint’s associated signaling link has too much traffic related to link establishment. This occurs when the signaling link is alternating between assigned and established states. If this problem persists, replace the endpoint. g. Error Type 2561: the ASAI-EPT message was not transmitted because the PKT-CTRL (Packet Control circuit pack) transmit buffers are exhausted. Frequent or persistent occurrence of these events may indicate a hardware problem or traffic overload on the PKT-CTRL, the signaling link, or the ASAI adjunct. Follow the repair procedures for the PKT-CTRL. If these attempts fail, re-engineering the traffic on the PKT-CTRL, signaling link, or adjunct may be necessary. Issue 1 June 2005 487 Communication Manager Maintenance-Object Repair Procedures h. Error Type 2562 - 2566: the ASAI message is not transmitted because the transmit buffer for the ASAI link is full, causing the link to be flow-controlled. Frequent or persistent occurrence of these events may indicate a hardware problem or traffic overload on the PKT-CTRL, the signaling link, or the ASAI adjunct. Follow the repair procedures issued by the manufacturer of the adjunct. If these attempts fail, re-engineering of the traffic on the PKT-CTRL, signaling link, or adjunct may be necessary. i. Error Type 2567: This version of ASAI is not supported. Check the software version that is running on the ASAI adjunct. j. Error Type 2568: The adjunct identification is invalid. Check the vendor ID or software running on the ASAI adjunct. k. Error Type 3329: the point-to-point signaling link to the endpoint went down, except when the link goes down because either a system technician has busied out the PKT-CTRL or the PKT-BUS, or they have failed. This error raises an alarm against the endpoint or adjunct. Execute test station extension short and note the results of the Signaling Link Status Test (#626). If this test fails, follow the repair procedure for Test #626. The alarm is retired when the signaling link is re-established to the endpoint or adjunct. l. Error Type 3584 - 3839: The switch software logs certain ASAI cause values. The cause value is determined from the following formulas: - If the error type is greater than 3712, then the ASAI cause value is equal to the error type minus 3712. The switch sent this value to the adjunct. - If the error type is less than 3712, then the ASAI cause value is equal to the error type minus 3584. The adjunct sent this value to the switch. Table 147: ASAI cause values on page 489 contains a description of the various ASAI cause values and recommended system technician actions associated with the cause value. m. Error Type 3841 - 4095: The switch software logs certain ASAI cause values. The cause value is determined from the following formula: - If the error type is greater than 3968, then the ASAI cause value is equal to the error type minus 3968. The switch sent this value to the endpoint. - If the error type is less than 3968, then the ASAI cause code is equal to the error type minus 3840. The endpoint sent this value to the switch. 488 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-EPT Table 147: ASAI cause values Code Explanation Recommendation 0 Unrecognized ASAI Protocol Operation. Requested ASAI protocol is not implemented by switch or adjunct. Aux Data field of error log entry contains protocol identifier for unrecognized operation. 1. Consult switch and adjunct documentation to determine which set of operations is supported by switch and the adjunct. Turning off adjunct operations not implemented by the switch may resolve the problem. 34 No circuit or channel available A resource on the switch is unavailable for a call. For BRI endpoints, this cause value is not logged. For ASAI, this condition means that there are no available trunks for an outgoing call request. 1. Verify that the adjunct is administered to support the trunk capabilities of the switch. 2. Investigate trunk-group status by issuing status trunk from the SAT or by requesting trunk-group queries from the adjunct. 3. Perform trunk diagnostic procedures outlined in this manual. 40 Resources not available. No available internal resources to service switch or adjunct request. Exceeds system transaction capacity for adjunct or switch. 1. May require re-engineering of adjunct services. 1 of 3 Issue 1 June 2005 489 Communication Manager Maintenance-Object Repair Procedures Table 147: ASAI cause values (continued) Code Explanation Recommendation 50 Requested facility not subscribed Requested facility is implemented, but not administered. Potential administration problem with endpoint or adjunct. For BRI endpoints: 1. Verify the switch administration of endpoint using display station or display data-module. 2. If step 1 does not resolve the problem, refer to the endpoint’s service manual and verify administration on the endpoint. For ASAI adjuncts: 1. Display the Customer Optional Features screen (administration screen) on the switch to determine which ASAI capabilities are turned on in the switch. 2. Verify that the adjunct is administered to support the identical capabilities as the switch. If there is a mismatch in the administered capabilities, then re-administer the switch and/or the adjunct to establish a consistent set of desired capabilities on both the switch and the adjunct. 58 Bearer capability not currently available Requested bearer capability is implemented, but not administered. No B channel is administered. See code 50 above. 63 Service or option not available Requested ASAI capability or resource is not available on the switch or adjunct. More than one adjunct may be contending for the same switch resource. Potential administration mismatch between the resource domains administered on the switch and those administered on the adjunct. 1. Verify that no overlapping administration of switch resources (for example, requesting notifications on a single domain by multiple adjuncts attempting to control a single call) exists across any adjunct connected to the switch. If an overlap exists, then re-administer the adjuncts to ensure that each adjunct is associated with a unique set of switch resources. 65 Bearer service not implemented Requested service not implemented in switch or endpoint. 2 of 3 490 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-EPT Table 147: ASAI cause values (continued) Code Explanation Recommendation 69 Requested facility not implemented Requested service not supported in switch or endpoint. Service or option not implemented Requested service or option (or combination of selected options) is not supported (implemented) in switch or the adjunct. Invalid CRV An invalid CRV was sent by the adjunct. 79 81 1. Consult switch and endpoint documentation to determine service support. 1. Consult switch and adjunct documentation to determine ASAI service and options supported by both switch and adjunct. Re-administration of the switch-administered capabilities (see Customer Optional Feature screen) or those of the adjunct may be necessary to correct the problem. 1. This may indicate a CRV inconsistency between the switch and the adjunct. See the CallVisor protocol reference manual. 87 Internal switch audit There is an inconsistency in switch data records. 1. There is no action needed, since the switch has corrected the data inconsistency. 3 of 3 System Technician-Demanded Tests: Descriptions and Error Codes Investigate errors associated with the circuit pack and port first. Clearing these error codes may also clear errors against the endpoint. When every circuit pack and port error has been cleared, but errors still exist against the endpoint, investigate errors in the table below. Order of Investigation Signaling Link Status test (#626) Short Test Sequence Long Test Sequence X X D/ND Nondestructive BRI Layer 3 Query Test (#629) This test is not used by the ASAI-ADJ MO. For information about this test, see BRI-SET, Various Adjuncts on page 708. Issue 1 June 2005 491 Communication Manager Maintenance-Object Repair Procedures Signaling Link Status Test (#626) This test determines the current status of the signaling link. This test passes if the link is “bound” to an endpoint and fails if the link is “not bound.” The definition of the term “bound” for a link depends upon the type of endpoint and may depend on the successful completion of procedures at both Layers 2 and 3 of the protocol. The definition of “bound” for ASAI type of endpoint is: ● ASAI adjuncts and BRI endpoints not administered for MIM initialization (point-to-point): For endpoints of this type, the signaling link is “bound” when the link is connected at Layer 2 (L2 established). Table 148: Test #626 Signaling Link Status Test Error Code Test Result Description / Recommendation 1139 ABRT The PN’s packet bus is out-of-service. 1. Follow the repair procedures for the packet bus. 2. After completing step 1, execute test port location long and review the results of the BRI Port Local LAN Looparound test (#618) to verify the repair. 1141 ABRT The PKT-CTRL is out-of-service. 1. Refer to PKT-CTRL maintenance documentation. S8700 | 8710 S8500: ABRT The circuit pack, port, or station may have been busied out. 1. Look in the Error Log for Error Type 18 (busied out) for ASAI-BD, ASAI-PT, or ASAI-EPT. 1187 2. If this Error Type is present for ASAI-EPT only, use release station and run the test again. 3. If this Error Type is present for ASAI-PT and ASAI-EPT, use release port and run the test again. 4. If this Error Type is present for ASAI-BD, ASAI-PT, and ASAI-EPT, use release board and run the test again. 2012 ABRT Internal system error 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 2 492 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-EPT Table 148: Test #626 Signaling Link Status Test (continued) Error Code Test Result Description / Recommendation 1113 FAIL The signaling link is not “bound” to the adjunct. For ASAI adjuncts this error indicates that the link is disconnected at Layer 2. Since the signaling link associated with the endpoint has been identified by administration, the link is only “unbound” from the endpoint when it is disconnected. 1. Execute status bri-port location and see BRI-PORT (ISDN-BRI Port) on page 685. PASS The signaling link is connected at Layer 2 and “bound” to the ASAI adjunct. 2 of 2 Issue 1 June 2005 493 Communication Manager Maintenance-Object Repair Procedures ASAI-PT S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ASAI-PT MAJ1,2 test port location l ASAI ISDN BRI port ASAI-PT WRN test port location l ASAI ISDN BRI port 1. The alarm level for ASAI adjunct ports may be administered using set options. The alarm level can be set independently for on- and off-board alarms toWARNING, MINOR, or MAJOR for every ASAI adjunct port in the system. 2. All alarming for an ASAI adjunct and off-board alarming for an ASAI port is disabled if the ASAI adjunct asks the switch to suspend maintenance. When this occurs, an error and a WARNING alarm is logged against the ASAI adjunct. Check the Hardware Error and Alarm Logs to see if the adjunct has disabled alarming. Unless otherwise stated, every maintenance action contained in this section applies to ASAI-PT and ISDN-BRI ports connected to ASAI adjuncts. This port type is administered as an ASAI-BD on the TN800 circuit pack. The TN800 circuit pack is a PC-based platform that allows interaction of multiple applications with Avaya™ Communication Manager. Communication Manager software (native mode) supports emulation of three types of port MOs on this board. The type of ports to be emulated are defined by the applications running on the TN800. The TN800 can support up to 32 ports (time slots) at a time. The TN800 connects to the switch through a single slot in the backplane, however its width is not limited to one slot. The number of slots occupied by the TN800 is supplied by the board during its insertion. The TN800 (Release 5 and higher) is three slots wide. The blank (reserve) slots are to the left of the functional slot. In non-native mode the TN800 is recognized as TN556, TN2181, TN754, or TN746 based on the switch software and the application running on the TN800. In non-native mode only one type of port MO runs at any time, and the port type depends on the application running on the TN800. If the TN800 fails diagnostics in non-native mode, the system’s alarm and error logs would show a failure for the board type the TN800 is emulating. 494 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT Error Log Entries and Test to Clear Values Table 149: ASAI-PT Error Log Entries Error Type Aux Data Associated Test Alarm Level ASAIPORT On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location sh r 1 1 (b) (a) Level 1 Status inquiry (#621) MAJ1 OFF test port location sh r 2 513 (c) 0 none (b) ON 1537 (d) 46210 CRC Error counter (#623) MAJ1 OFF 3841 (e) 46208 None 3844 (f) 46223 None 3845 (g) 46211 None 3846 (h) TEI None 1. Major and Minor alarms may be downgraded to warning alarms based on the value used in set options. Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 1: Level 1 Status inquiry fails or when the BRI circuit pack detects that Level 1 has been deactivated on the port. The Aux Data field contains one of the following values: Blank This indicates that the Level 1 Status inquiry failed. 32773 This is a message from the ASAI-Line circuit pack indicating Level 1 has been deactivated. Refer to the repair procedures for Test #621. Issue 1 June 2005 495 Communication Manager Maintenance-Object Repair Procedures c. Error Type 513: The circuit pack is having problems transmitting data to the packet bus, thus affecting the conveyance of signaling information over the D channel. This error occurs when the packet bus transmit FIFO buffer overflows. This condition probably indicates a hardware problem as well. The ASAI-PORT alarm level is MAJOR with aux data 0. Use troubleshooting procedures for both on-board hardware problems and potential off-board packet-bus problems. d. Error Type 1537: The port received an invalid frame over the D channel. When the cyclical redundancy check (CRC) errors exceed 5 within 15 minutes, the port is taken out of service for 5 seconds. If 5 more CRC errors are received within 15 minutes of the first set of 5 errors, the port is taken out of service for one minute. If 5 more CRC errors are received within 15 minutes of the last 5, the port is taken out of service for 15 minutes. This error is most likely due to a problem with the wiring to the set or adjunct, interference on the wiring due to a noise source, or no termination (an open circuit). It usually does not indicate a problem with the circuit pack. ● Check the wiring to the endpoints or the adjunct. ● If the problem persists, replace the endpoints or adjuncts. e. Error Type 3841: a Layer 1 Transmission error is detected for the port. Run the long test sequence, and note the results of the Layer 1 Transmission Error Counter test (#624). f. Error Type 3844: the circuit pack detects an overflow of its receive buffers. Run the long test sequence, and note the results of the Receive FIFO Overflow Counter test (#625). g. Error Type 3845: the BRI Port Local LAN Looparound test (#618) fails. Run the long test sequence, and note the results of Test #618. h. Error Type 3846: the TEI (Terminal Endpoint Identifier) administered for the ASAI endpoint most likely does not match the TEI administered in the ASAI adjunct. Check the switch administration of the TEI against that of the adjunct, and make sure that both are using the same TEI. 496 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated with the ASAI Port Local LAN Looparound test (#618), you may also clear errors generated from other tests in the testing sequence. Table 150: System Technician-Demanded Tests: ASAI-PT Long Test Sequence D/ND1 X D X ND CRC Error Counter test (#623) X ND Layer 1 Transmission Error Counter test (#624) X ND Receive FIFO Overflow Error Counter test (#625) X ND X ND Order of Investigation Short Test Sequence ASAI Port Local LAN Looparound test (#618) Level 1 Status Inquiry test (#621) Clear Error Counters (#270) X X 1. D = Destructive, ND = Nondestructive BRI Port Local LAN Loop-Around Test (#618) This test is destructive. This test verifies the connectivity of a BRI port across the LAN Bus and executes only if the port is out-of-service. The test aborts if calls associated with the port are in-progress. Failures of this test indicate either on-board faults associated with the ASAI-PT hardware on the circuit pack or problems with the LAN Bus, which is used to form connectivity between the switch and the ASAI-PT. The dotted lines in Figure 24: BRI Port Local LAN Loop-Around Path on page 498 show how a loop-around test is performed across the packet bus for the D channel. Issue 1 June 2005 497 Communication Manager Maintenance-Object Repair Procedures Figure 24: BRI Port Local LAN Loop-Around Path PACKET INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PACKET BUS BRI LINE CIRCUIT PACK Table 151: Test #618 BRI Port Local LAN Looparound Error Code Test Result Description / Recommendation 1015 ABRT The port is not in the out-of-service state. 1. Display the Port Status screen using status bri-port location to determine which stations or adjuncts are on this port. 2. Use the extension shown on this screen in status station to determine whether the station or adjunct is active. 3. If the port is active, wait until it is idle, and use busyout port location to place it in the out-of-service state and repeat this test. ! WARNING: WARNING: Since the busyout command is destructive, using this command prior to the port being idle causes every transaction associated with the ASAI on the port to be torn down. Note that 3rd-party calls established by an ASAI adjunct remain connected even though the port is taken out-of-service. 1 of 2 498 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT Table 151: Test #618 BRI Port Local LAN Looparound (continued) Error Code Test Result Description / Recommendation 1139 ABRT The PN’s packet bus is out-of-service. 1. Follow the repair procedures for the packet bus. 2. After completing step 1, execute test port long location and review the results of the BRI Port Local LAN Looparound test to verify the repair. 1141 ABRT The PKT-CTRL is out-of-service. 1. Follow the repair procedures for the PKT-CTRL. 2. Enter test port long location and review the results of the BRI Port Local LAN Looparound test to verify the repair. 2012 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. FAIL The loop-around test has failed. 1. If the test fails repeatedly, attempt to reset the circuit pack if the other ports on the board are idle. Reset the circuit pack by issuing the busyout board location and reset board locations. 2. If the test fails again, execute test pkt P on the management terminal. If this fails, follow the failure procedures the in PKT-BUS section. 3. If the tests executed in step 2 pass, the problem is local to the BRI board. Replace the circuit pack. PASS The BRI Port Local LAN Looparound test has passed. 2 of 2 Level 1 Status Inquiry Test (#621) This test determines the state of the transmission facility of a BRI port at the Level 1 (L1) or physical layer. L1 can be in one of two possible states: Activated or Deactivated. The Activated state is the correct state for an ISDN-BRI port. In this state the Level 1 interface can communicate with the BRI endpoint or ASAI adjunct administered on this port. This test passes if the state of L1 is activated. This test also passes if software has taken this port out of service. Issue 1 June 2005 499 Communication Manager Maintenance-Object Repair Procedures The Deactivated state indicates a problem with the ASAI circuit pack. When in this state, the Level 1 interface is idle and is not trying to communicate with the BRI endpoints or adjunct. When an ASAI port is placed in the out-of-service state, Level 1 is also put into the deactivated state. This could be due either to the system detecting a fault with the port or in response to a busyout port location request. Table 152: Test #621 Level 1 Status Inquiry Error Code Test Result Description / Recommendation 1187 ABRT The board, port, or station may have been busied-out by a technician. 1. Look in the Error Log for Error Type 18 (port busied out) for this port and ASAI-BD (board busied out). If this error type is present for ASAI-PT only, then release the port using release port location and run the test again. If the error is present for both ASAI-BD and ASAI-PT, then release the board with release port location and run the test again. Note: Note: When you release a port, you release every port associated with it. If certain ports still need to be busied out, use busyout port location to busy them out. 2. Make sure the terminal is connected. 3. Retry the command at 1-minute intervals up to 5 times. 2000 ABRT Response was not received from the circuit pack within the allowable time period. 1. If the test aborts repeatedly up to 5 times, reset the circuit pack using busyout board location and reset board location. 2. If the test aborts again, replace the circuit pack. 2012 ABRT Internal system error 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 2 500 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT Table 152: Test #621 Level 1 Status Inquiry (continued) Error Code Test Result Description / Recommendation 3 FAIL Received a status of Level 1 Deactivated; the port is out of service. 1. Enter status bri-port location to verify that the service state of the port is out-of-service. If the port is not out of service, escalate the problem, or else proceed to step 2. 2. If the port has been placed out-of-service using busyout port location, use release port location. Then enter test port long location and review the results of Level 1 Status Inquiry test. If this test still fails, proceed to step 3. 3. After executing test port long location review the results of every test. Follow the repair procedures for any tests that fail. Verify repair of the problem by executing test port location and by determining that the Level 1 Status test passes. 4. If the test continues to fail for this reason, escalate the problem. PASS This test indicates that Level 1 is activated, or that software has taken the port out of service. 2 of 2 CRC Error Counter Test (#623) This test reads and clears the BRI port’s CRC error counter maintained on the BRI-LINE circuit pack. This counter is incremented by the circuit pack when it receives a frame from the endpoint or adjunct with a bad CRC over the D channel. The test passes if the value of the counter is 0 (the error is cleared). If the counter is not 0, the test fails and the value of the counter is displayed in the Error Code field. A CRC error is most likely due to a problem with the wiring to the set or adjunct, interference on the wiring due to a noise source (for example, electrical motors or generators), or no termination (open circuit). It usually does not indicate a problem with the BRI circuit pack. This test is used for verifying the repair of the problem. Issue 1 June 2005 501 Communication Manager Maintenance-Object Repair Procedures Table 153: Test #623 CRC Error Counter Test Error Code Test Result Description / Recommendation 2000 ABRT Response was not received from the circuit pack within the allowable time period. 1. If the test aborts repeatedly up to 5 times, reset the circuit pack using busyout board location and reset board location. 2. If the test aborts again, replace the circuit pack. ! CAUTION: CAUTION: 2012 ABRT Do not leave the circuit pack busied out. Internal system error 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL The BRI circuit pack is still detecting CRC errors. The Error Code field contains the value of the counter. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, review the results of other tests in the long test sequence. Pay particular attention to the results of the Level 1 Status Inquiry test. Follow the repair procedures for any of the executed tests if they fail; otherwise, proceed to step 3. 3. If the tests for the endpoints or adjunct pass and the CRC error counter test continues to fail, check the wiring to the endpoints or adjunct. If the wiring appears to be OK, escalate the problem. Layer 1 Transmission Error Counter Test (#624) This test reads and clears the BRI port’s Layer 1 Transmission error counter maintained on the ASAI circuit pack. This counter is incremented by the circuit pack when it detects a Layer 1 transmission problem. The test passes if the value of the counter is 0 (that is, the error is cleared). If the counter is not zero, the test fails, and the value of the counter is displayed in the Error Code field. This error is most likely due to a problem with the wiring or adjunct (verify that the wiring meets the configuration rules defined in DEFINITY® Communications System Generic 1 and Generic 3i Wiring, 555-204-111. It does not indicate a problem with the TN800 circuit pack. This test is useful for verifying the repair of the problem. 502 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT Table 154: Test #624 Layer 1 Transmission Error Counter Test Error Code Test Result Description / Recommendation 2000 ABRT Response was not received from the circuit pack within the allowable time period. 1. If the test aborts repeatedly up to 5 times, reset the circuit pack using busyout board location and reset board location. 2. If the test aborts again, replace the circuit pack. 2012 ABRT Internal system error 2100 ABRT Could not allocate necessary system resources to run test. 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL The TN800 circuit pack is still detecting errors of this type. The Error Code field contains the value of this counter. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, review the results of other tests in the long test sequence. Note the results of the Level 1 Status Inquiry test. Follow the repair procedures for any of the executed tests if they fail. Otherwise, go to the next step. 3. Replace the circuit pack. PASS The Layer 1 Transmission error counter was read correctly and has a value of 0. Receive FIFO Error Counter Test (#625) This test reads and clears the BRI port’s Receive FIFO error counter maintained on the TN800 circuit pack. This counter is incremented by the circuit pack when it detects an overflow of its receive buffers. The test passes if the value of the counter is 0 (that is, the error is cleared). If the counter is not zero, the test fails, and the value of the counter is displayed in the Error Code field. This error can occur if signaling frames are being received from a packet bus at a rate sufficient to overflow the receive buffers on the circuit pack for a port or if hardware fault is causing the receive buffers not to be emptied properly. This test is useful for verifying the repair of the problem. Issue 1 June 2005 503 Communication Manager Maintenance-Object Repair Procedures Table 155: Test #625 Receive FIFO Error Counter Test Error Code Test Result Description / Recommendation 2000 ABRT Response was not received from the circuit pack within the allowable time period. 1. If the test aborts repeatedly up to 5 times, reset the circuit pack using busyout board location and reset board location. 2. If the test aborts again, replace the circuit pack. 2012 ABRT Internal system error 2100 ABRT Could not allocate necessary system resources to run test. 1. Retry the command at 1-minute intervals up to 5 times. Any FAIL The TN800 circuit pack is still detecting errors of this type. The Error Code field contains the value of this counter. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to fail, review the results of other tests in the long test sequence. Note the results of the Level 1 Status Inquiry test. Follow repair procedures for any of the tests that fail. Otherwise, go to the next step. 3. If the tests for the endpoints or adjunct pass and the Layer 1 Transmission Error Counter test continues to fail, check the wiring to the endpoints or adjunct. PASS The Layer 1 Transmission error counter was read correctly and has a value of 0. 504 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ASAI-PT Clear Error Counters Test (#270) There are various error counters associated with each ASAI-PT. This test clears those counters and triggers the auditing of layer-3 reinitialization. This test is used only to send messages to the ASAI-PT and should not abort nor fail. ASAI uses a fixed TEI value of 1. Table 156: Test #270 Clear Error Counters Error Code Test Result Description / Recommendation Any ABRT This test should never abort. Any FAIL This test should never fail. 1. Retry the command at 1-minute intervals up to 5 times. PASS The message to clear the error counters of the ASAI-PT has been sent. Issue 1 June 2005 505 Communication Manager Maintenance-Object Repair Procedures ASAI-RES (TN800 reserve slot) Error log entries and tests also apply to E-DIG-RES. S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ASAI-RES NONE NONE TN800 ASAI reserve slot E-DIG-RE NONE NONE TN800 DIG reserve slot There are no tests associated with these MOs. Both the test board and busyout board commands abort when either is attempted on a reserved slot. An error message indicates the slot is associated with the circuit pack that the TN800 is emulating, but the requested operation is not valid. The TN800 MAPD (Multi-Application Platform) circuit pack connects to the switch through a single slot in the backplane. The number of slots occupied by the MAPD pack is supplied by the board when inserted. The TN800 in R5EM is three slots wide. The TN800 requires 2 reserve slots to its left. The reserve (blank) slots are to left of the functional slot and are place holders on the switch, and do not have any interaction with the switch. Each instance of these MOs represents a reserve slot associated with respective circuit pack mode in which the MAPD is working. 506 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) ATM-BCH (ATM B-Channel Trunk) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ATM-BCH MAJ1 test port location l ATM B-Channel Trunk ATM-BCH MIN test port location l ATM B-Channel Trunk ATM-BCH WRN test port location sh ATM B-Channel Trunk 1. A MAJOR alarm on a trunk means that alarms on these trunks are not downgraded by set options, and at least 75% of the trunks in this trunk group are alarmed. ATM-BCH explains how to test and repair TN230x ATM Interface circuit packs (TN2305 and TN2306) that have ATM B-channel trunks administered for ATM Circuit Emulation Service (CES). For additional repair information, see also ATM-DCH (ATM D-Channel Port) on page 522, ATM-SGRP (ATM Signaling Group) on page 598 and PKT-BUS (Packet Bus) on page 1790. For maintenance instructions for TN230x circuit packs that are administered as Expansion Interfaces for ATM network connectivity, see ATM-INTF (TN2305/6) on page 573. ATM Circuit Emulation Service Under ATM Circuit Emulation Service, you simulate ISDN-PRI circuits by assigning ATM ports to signaling groups. Each signaling group represents a PRI circuit, and the ports in the group represent the D channel and B channels of that circuit. B channels must also be assigned to ISDN-PRI trunk groups. TN230x circuit packs support up to 248 ports per circuit pack. Signaling Group Components B (bearer) channels (ATM-BCH) transmit digitized voice or data, while a separate D channel (ATM-DCH) handles call-control signaling. One D channel handles signaling for a group of B channels that combine to form a signaling group (ATM-SGRP). Issue 1 June 2005 507 Communication Manager Maintenance-Object Repair Procedures B-Channel Service States The ISDN specification defines two service state categories for B channels as listed in Table 157: ATM ISDN service states on page 508. Table 157: ATM ISDN service states Category Description Service states In-Service (INS) B channel is in normal operating state Active A call is connected over the B channel. Idle There is no call on the B channel. Out-of-Service/ Far-End (OOS/FE) The switch has not successfully negotiated B-channel connection as of yet. Calls cannot be placed or received. When you first administer a B channel, the switch initializes the B channel to this state while it tries to negotiate a connection to the far end. If the request times out with no response from the far end, the switch leaves the B channel in the OOS/FE state. Out-of-Service/ Near-End (OOS/NE) The NPE Crosstalk test has failed, or the trunk is busied out. Calls cannot be placed or received. Maintenance/ Far-End (MTC/FE) A request has timed out with no response from the far end after signaling is in place and B channels are in service. Calls can be received but not placed, and stable calls are unaffected. Maintenance/ Near-End (MTC/NE) The signaling channel (ISDN-LNK) has been busied out, possibly after test trunk grp#/mem# long. Calls cannot be placed or received, but stable calls are unaffected. Pending states The switch is waiting for a reply from the far end. Pending service states remain in effect until the near end receives a response or times out. Pending-in-Service The near end is waiting for a response to a transition-to-service request. PendingMaintenance The near end is waiting for a transition-to-maintenance-service request (US and other country-protocol-1 systems). 508 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) B-Channel Alarms The Maintenance/Far-End and Out-Of-Service/Far-End states generate warning alarms displayed with status trunk grp#/mem#. Table 158: ATM-BCH alarms by service state Service state Alarm1 Possible cause Possible solution Out-of-Service/NE WRN Trunk busied out Release the port (release trunk grp#/mem#). MIN NPE Crosstalk test (#6) failed Replace ATM circuit pack. None ATM circuit pack lost signal or there is a circuit pack problem. Install circuit pack or cable. Check circuit pack using procedures in ATM-BCH. Check far-end switch status. WRN Unadministered far end Administer the corresponding trunk on the far-end switch. WRN Far-end busied out Check the status of the far-end switch. None Maintenance message timed out waiting for reply Wait 2 minutes after the pending state clears, and check the service state. None ISDN test call in progress (test trunk long) Wait for the test to finish and recheck. None System link busied out Check link status. Run release link link#. WRN Signaling channel down for over 90 sec. See ATM-SGRP (ATM Signaling Group) on page 598 or ATM-DCH (ATM D-Channel Port) on page 522. WRN Repeated lack of response to messages sent to the far end Wait. Maintenance software resends messages periodically. Or run test trunk grp#/mem# or test signaling-grp grp#. WRN The far-end trunk is being tested. Check status of the far-end switch. Wait for testing to finish. None Normal operating state Out-of-Service/FE Pending/ In-Service Pending/Maint Maint/NE Maint/FE In-Service 1. ATM-BCH alarms; alarms against other MOs may also be present. Issue 1 June 2005 509 Communication Manager Maintenance-Object Repair Procedures Error Log Entries and Test to Clear Values Table 159: ATM-BCH Error Log entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location 1(b) Any None test port location 18 0 busyout trunk grp/ mbr release trunk grp/mbr None 129 (c) WRN OFF 130 (d) test port location test port location 257(e) Any Service State Audit test (#256) 513(f) Any None 769(g) Any Service State Audit test (#256) test port location 1793 (h) Any None test port location 3073(i) Any Service State Audit test (#256) test port location 3585(j) Any None none 3841 (k) Any None test port location WRN WRN OFF OFF test port location none Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 1: the two ends of the ATM trunk do not agree on the ISDN call state. Possible causes: ● Received a DISConnect or RELease COMplete message with cause value 52 (outgoing calls barred) ● Received a DISConnect or RELease COMplete message with cause value 54 (incoming calls barred) 510 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) ● Outgoing call renegotiated by the far end to another B channel in the absence of SETUP message glare ● Near end attempted a call on a B channel that the far end has marked OOS When running the short test sequence, pay close attention to the results of the Call State Audit test (#257). c. Error Type 129: the far-end switch changed its ISDN service state to either out-of-service or maintenance. This may be a temporary condition because the far end is testing that trunk or a hardware problem with the trunk. Outgoing calls may not be allowed over that trunk. 1. Investigate the trunk’s status (status trunk grp#/mem#). d. Error Type 130: the circuit pack has been removed or has been insane for more than 11 minutes. 1. Reinsert or replace the circuit pack to clear the error. e. Error Type 257: SETUP received for a B channel that is in an invalid service state. Service states may be incompatible at the two ends of the trunk. A normal call was received while the B channel was MTC/FE, MTC/NE, OOS/FE, or OOS/NE or a test call was received while the B channel was OOS/FE or OOS/NE. f. Error Type 513: RELease COMplete message received with cause value 82 (nonexistent channel). The B channel may not be administered at the far end. The trunk has been placed in the OOS/FE state. g. Error Type 769: inconsistent SERVice or SERVice ACKnowledge message. Possible causes: ● SERVice or SERVice ACKnowledge message received containing a change status that is more available than the previously-transmitted SERVice message. ● Unsolicited SERVice ACKnowledge message received containing a change status that does not match the current B-channel state. ISDN-PRI service-state negotiation rules have been violated and may indicate that a pending service-state audit is failing. The system: ● cancels the maintenance timer ● increments the Service State Audit counter ● attempts a Service State Audit When running the short test sequence, pay close attention to the results of the Service State Audit test (#256). h. Error Type 1793: TN230x circuit pack failed. The maintenance system ● places the trunk in the OOS/NE state ● sends a SERvice message to the far end (if possible) containing a change status of OOS for the B channel ● returns the trunk to service when the ATM trunk circuit pack reports the failure cleared Issue 1 June 2005 511 Communication Manager Maintenance-Object Repair Procedures i. Error Type 3073: Service State Audit attempt failed. See Service State Audit Test (#256) on page 514. Calls can be received but not placed until the test passes and the trunk state returns to In-Service. 1. Check the trunk’s status (status trunk grp#/mem#). j. Error Type 3585: ISDN RESTART message received. Active calls have been dropped. The following Aux Data values (Error Type 3585 only) below represent the trunk’s ISDN call state at the time Error 3585 occurred. This information can be useful if users report dropped calls on the ISDN-PRI trunks. Aux Data Description 0 An idle trunk received a restart. 10 An ISDN RESTART from the far end has unexpectedly cleared a call in the ACTIVE state (call stable, parties talking). 4 7 8 260 263 An ISDN RESTART from the far end has unexpectedly cleared a RINGING call. 1 3 6 9 265 An ISDN RESTART from the far end has unexpectedly cleared a call before the call entered the RINGING state. 11 12 19 531 267 268 An ISDN RESTART from the far end has unexpectedly cleared a call that was already in the process of clearing. If this condition occurs frequently, the far end may be trying to clear trunks that appear to be in the “hung” state. k. Error Type 3841: the far end rejected an ATM CES trunk selected by the near end 10 times. The ATM CES trunk may not be administered on the far end. 1. Get the physical name of the ATM trunk by noting the decimal number in the Aux Data field. 2. Check administration for the named trunk on the far end. 3. If problems persist, then busyout the ATM trunk to take it out of the hunt group. The WARNING alarm retires automatically whenever a called endpoint answers an outgoing or incoming call that uses the alarmed trunk. 512 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. When you clear one of the error codes associated with a given test, you clear errors generated by other tests in the testing sequence. Table 160: System Technician-Demanded Tests: ATM-BCH Short Test Sequence Long Test Sequence D/ND1 Signaling Link State Check test (#255) X X ND Service State Audit test (#256) X X ND Call State Audit test (#257) X X ND X ND Order of Investigation ISDN Test Call test (#258) 1. D = Destructive, ND = Nondestructive Signaling Link State Audit Test (#255) This nondestructive test checks the status of the TN230x ATM-CES Interface circuit pack and the ATM D-channel (ATM-DCH) trunk, which are both important elements to the health of the ATM-BCH trunk. Table 161: Test #255 Signaling Link State Audit Test Error Code Test Result Description / Recommendation None ABRT Internal system error 0 ABRT 1114 ABRT 1. Retry the command up to 5 times at 1-minute intervals. Signaling link in transitional state 1. Retry the command up to 5 times at 1-minute intervals. 1018 ABRT Maintenance disabled 1. Enable maintenance. Enter y in the Maintenance Tests field on the change trunk-group screen. 1 of 2 Issue 1 June 2005 513 Communication Manager Maintenance-Object Repair Procedures Table 161: Test #255 Signaling Link State Audit Test (continued) Error Code Test Result Description / Recommendation 4 FAIL Signaling channel problem 1. Look for errors or alarms against ATM-SGRP (ATM Signaling Group) on page 598 and ATM-DCH (ATM D-Channel Port) on page 522. 8 FAIL TN230x circuit pack failed 1. See ATM-INTF (TN2305/6) on page 573. PASS Signaling link OK. 2 of 2 Service State Audit Test (#256) This test checks the service state of the trunk. Country protocol 1 If the interface uses country protocol 1 (includes USA), the service-state audit executes in every trunk service state. It queries the service state on the far end and waits 2 minutes for a reply. If the first request times out, the service-state audit asks again. If the request times out again, it logs error 3073 and resends the request every 15 minutes. It places in-service trunks in the MAINTENANCE/FAR-END state (outgoing calls blocked, incoming calls accepted). Incoming calls trigger an immediate service-state audit without waiting for the end of a 15-minute cycle. Any other country protocol If the interface uses some other country protocol, the service-state audit executes only on trunks that are in the OUT-OF-SERVICE/FAR-END state. It asks the far-end switch to bring the trunk back into the IN-SERVICE state and waits 2 minutes for a reply. If the first request times out, the service-state audit asks again. If the request times out again, it leaves the trunk in the OUT-OF-SERVICE/FAR-END state and tries again in 1 hour. Note: Note: PASS for this test only means that a message to the far end was successfully sent. To check the service state of the ATM-BCH trunk, run status trunk grp#/mem#. 514 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) Table 162: Test #256 Service State Audit Test Error Code Test Result Description / Recommendation 1000 ABRT Needed resources not available, port on a call or initializing 1. Run status trunk grp#/mem#. 2. Check the results of Test #255. 1018 ABRT Maintenance disabled 1. Enable maintenance by entering y in the Maintenance Tests field on the change trunk-group screen. 1113 ABRT Signaling link failed 1. Run status trunk grp#/mem#. 2. Check the results of Test #255. 3. See ATM-SGRP (ATM Signaling Group) on page 598. 1114 ABRT Signaling link in transitional state 1. Retry the command up to 5 times at 1-minute intervals. 1116 ABRT Trunk not in Out-of-Service/Far-end state and country protocol other than 1 1117 ABRT Service-state audit message outstanding 1. Wait 2 minutes, then try again. 2100 ABRT Could not allocate needed resources 1. Retry the command up to 5 times at 1-minute intervals. 1113 FAIL Signaling link failed 1. See ATM-SGRP (ATM Signaling Group) on page 598 and ISDN-PLK (ISDN-PRI Signaling Link Port) on page 1423. FAIL Internal system error 1. Retry the command up to 5 times at 1-minute intervals. PASS PASS 1. Wait 4 minutes, then check the Error Log for any new Error Type 3073. ● If there are none, both sides of the ISDN connection agree on the service state. The negotiation succeeded. ● If there is a new 3073 error, then the negotiation failed (the request timed out). Issue 1 June 2005 515 Communication Manager Maintenance-Object Repair Procedures Call State Audit Test (#257) This test audits the internal call state by asking the far-end switch for the ISDN call state. The test is particularly useful when you are trying to clear a hung call. If the internal call state on the near end differs from that on the far end, the call is torn down. The ISDN specification allows up to 2 minutes for a reply. If a reply is not received within the 2 minute window, the test logs a protocol time-out violation against the associated signaling channel (ATM-DCH, Error Type 1). Note: Note: PASS simply means that an appropriate message was composed and sent to the far-end switch. Table 163: Test #257 Call State Audit Test Error Code Test Result Description / Recommendation 1018 ABRT Maintenance disabled 1. Enable maintenance by entering y in the Maintenance Tests field on the change trunk-group screen. 1019 ABRT Audit already in progress 1. Wait 2 minutes, and try again. 1113 ABRT Signaling link failed 1. Check the results of Test #255 (Signaling Link State check). 1114 ABRT Signaling link in transitional state 1. Retry the command up to 5 times at 1-minute intervals. 1116 ABRT Trunk out-of-service 1. Check the trunk service state (status trunk grp#/mem#). 2100 ABRT Could not allocate needed resources 1. Retry the command up to 5 times at 1-minute intervals. FAIL Internal system error 1. Retry the command up to 5 times at 1-minute intervals. PASS PASS 1. Wait 4 minutes, then check the Error Log for call-state mismatches. If a call state mismatch is found, the call is torn down. 516 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) ISDN Test Call Test (#258) This nondestructive test performs a far-end loop-around test over an ATM-BCH trunk if: ● The trunk is IN-SERVICE, MAINTENANCE/NEAR-END, or OUT-OF-SERVICE/ NEAR-END. ● No calls are active on the trunk. ● The system uses country protocol 1 (including US), or the far end has loop-around capability. The test sets up a call to a far-end switch over the ATM-BCH trunk. Then the digital port on a TN711D Maintenance/Test circuit pack sends a bit pattern to the far end and back. If the received pattern matches that sent, the test passes. If there are differences, it fails. Synchronous Test Calls You can initiate a synchronous outgoing test call (including a test call for ISDN-PRI trunks) with these commands: ● test trunk grp#/mem# long (repeat#) ● test board location long (repeat#) ● test port location long (repeat#) Table 164: Test #258 ISDN Test Call Error Code Test Result Description / Recommendation 4 ABRT Signaling channel problem 1. Look for errors or alarms against ATM-SGRP (ATM Signaling Group) on page 598 and ATM-DCH (ATM D-Channel Port) on page 522. 8 ABRT TN230x circuit-pack problem 1. See ATM-INTF (TN2305/6) on page 573. 1004 ABRT B channel is active. 1. See if a call is active. Run status trunk grp#/mem#. 2. If the service state is In-Service/Idle, retry the test. 1005 ABRT Bad configuration (for example, no Maintenance/Test circuit pack) 1. Make sure that the Maintenance/Test circuit pack is inserted. 2. Repeat the test. 1 of 5 Issue 1 June 2005 517 Communication Manager Maintenance-Object Repair Procedures Table 164: Test #258 ISDN Test Call (continued) Error Code Test Result Description / Recommendation 1018 ABRT Test call disabled 1. Set the Maintenance field on the Trunk Group screen to y. 1020 ABRT TN230x circuit-pack problem 1. See ATM-INTF (TN2305/6) on page 573. 1024 ABRT Maintenance/Test digital port active 1. Wait until amber and green LEDs on the Maintenance/Test circuit pack are OFF. 2. Rerun the test. 3. If the problem persists, see M/T-DIG (Maintenance/Test Digital Port) on page 1709. 1113 ABRT Signaling link failed 1. Check the results of Test #255 (Signaling Link State Check test). 1116 ABRT Switch could not change the service state 1. See if calls are active. Run status trunk grp#/mem#. 2. If a call is active, proceed as for Error Code 1119. If not, check the Error and Alarm Logs and see ATM-TRK (Circuit Emulation Service Circuit Pack) on page 617. 1117 ABRT ISDN service message outstanding 1. Wait 2 minutes. Then try again. 1118 ABRT Far-end not administered 1. Check the administration of the far end of the ATM trunk. Run status trunk grp#/mem#. 2. Try the test again. 1119 ABRT Test call aborted, normal call attempted 1. Wait for the call to finish normally, or drop it by running busyout trunk grp#/mem#. 2. When the trunk is idle, retry the test. 2 of 5 518 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) Table 164: Test #258 ISDN Test Call (continued) Error Code Test Result Description / Recommendation 1120 ABRT Trunk OUT-OF-SERVICE/FAR-END 3. Try to change the service state via Test #256 (Service State Audit test). 4. Try the test again. 1122 ABRT No test-line number for the far-end switch 1. Check the Trunk Group screen. 1123 ABRT No Feature Access Code administration for this Facility test 1. Check the Dial Plan and Feature Administration forms. 2000 2012 None ABRT 2035 ABRT Internal system error 1. Retry the command up to 5 times at 1-minute intervals. Call timed out 1. Wait 1 minute, and try again. 2036 – 2037 ABRT 2038 – 2039 ABRT Internal system error 1. Retry the command up to 5 times at 1-minute intervals. Problem reading test data 1. Wait 1 minute, and then try again. 2. If the test aborts again, there is a serious internal problem. 2040 ABRT Internal system error 1. Retry the command up to 5 times at 1-minute intervals. 2041 ABRT Call timed out 1. Wait 1 minute, and try again. 2066 ABRT Could not establish test call 1. Retry the command up to 5 times at 1-minute intervals. 2067 ABRT Call timed out 1. Wait 1 minute, and try again. 3 of 5 Issue 1 June 2005 519 Communication Manager Maintenance-Object Repair Procedures Table 164: Test #258 ISDN Test Call (continued) Error Code Test Result Description / Recommendation 2074 ABRT Bit and Block Error query failed 1. Retry the command up to 5 times at 1-minute intervals. 2. If the test continues to abort, there may be a serious internal problem in the Maintenance/Test Digital port. See M/T-DIG (Maintenance/Test Digital Port) on page 1709. 2075 ABRT Internal system error 1. Retry the command up to 5 times at 1-minute intervals. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2201 – 2205 ABRT 2206 ABRT Internal system error 1. Retry the command up to 5 times at 1-minute intervals. Could not allocate needed resources 1. Retry the command at 1-minute intervals up to 5 times. 2208 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. 2209 – 2210 ABRT 2211 ABRT Could not allocate needed resources 1. Follow recommendations for ABORT code 2100. Internal system error. 1. Retry the command at 1-minute intervals up to 5 times. 2212 ABRT Call terminated by unexpected disconnect 1. Wait 1 minute and then try again. 2213 ABRT Call timed out 1. Wait 1 minute, and try again. 2214 ABRT Call terminated by unexpected disconnect 1. Wait 1 minute and then try again. 2215 – 2219 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. 4 of 5 520 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-BCH (ATM B-Channel Trunk) Table 164: Test #258 ISDN Test Call (continued) Error Code Test Result Description / Recommendation 2220 ABRT Call terminated prematurely 1. Wait 1 minute, and try again. 2221 – 2226 ABRT 2227 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. Could not allocate needed resources 1. Retry the command at 1-minute intervals up to 5 times. 2042 FAIL Test data corrupt PASS Test pattern intact. If the synchronous test call was performed (long test sequence), the communications path is operating properly. 5 of 5 Issue 1 June 2005 521 Communication Manager Maintenance-Object Repair Procedures ATM-DCH (ATM D-Channel Port) S8700 | 8710 / S8500 MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ATM-DCH MIN test port location l ATM D-Channel ATM-DCH WRN test port location sh ATM D-Channel Note: TN230x circuit packs are not interchangeable. Always replace an ATM circuit pack with the same type. Note: ATM-DCH uses the existing ISDN-PLK or D-channel maintenance strategy with modifications. The ATM circuit pack can be administered for up to 8 Circuit Emulation Service (CES) or signaling groups, each with its own D channel, as opposed to one D channel for an entire DS1 circuit pack. Note: Due to the dual personalities and the number of D channels that the ATM board can possess, the in-line errors and signaling port LAN loopback test has been moved to the MO ATM-TRK (Circuit Emulation Service Circuit Pack) on page 617. When an in-line error is sent due to packet-bus errors, the ATM circuit pack MO receives the error, not ATM-DCH. Note: The D-channel ISDN-PRI interface is emulated for ATM-CES and uses out-of-band signaling to transmit control messages between two endpoints. User information or bearer channels (B channels) carry digitized voice and digital data and are assigned to DS1 ISDN trunks or PRI endpoints. Call-control signaling for the B channels is combined and carried over the separate ISDN-PRI Signaling Link port D channel. Problems with ATM-DCH affects every associated B channel, since call-control signaling cannot reach the far-end switch or terminal adapter. Stable calls can remain operational, but no new calls can be made. In turn, ATM-DCH depends on the: ● TN230X ATM Trunk circuit pack where it resides ● Packet bus that provides the link to the processor When working ATM-DCH alarms or errors, also investigate ● ATM-TRK (Circuit Emulation Service Circuit Pack) on page 617 ● PKT-BUS (Packet Bus) on page 1790 522 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-DCH (ATM D-Channel Port) Hardware Error Log Entries and Test to Clear Values Table 165: ATM D-channel Error Log entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test port location 18 (b) 0 busyout port location WRN OFF release port location 130 (c) None WRN ON test port location 1793 (d) Signaling Link Board check (#643) test board location l Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 18: D channel busied out; no calls possible over this D channel. c. Error Type 130: circuit pack removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack. d. Error Type 1793: ATM Trunk circuit pack failed the Signaling Link Board check (#643). Resolve any ATM-TRK errors in the Error Log. System Technician-Demanded Tests: Descriptions and Error Codes The command to test the ATM-DCH MO is test port location, where location is for ports 9-32. Table 166: System Technician-Demanded Tests: ATM-DCH Order of Investigation Signaling Link Board check (#643) Short Test Sequence X Long Test Sequence X D/ND Nondestructive Issue 1 June 2005 523 Communication Manager Maintenance-Object Repair Procedures Signaling Link Board Check (#643) This nondestructive test checks the health of the ATM TN230X trunk circuit pack’s hardware. The test runs on a periodic or scheduled basis, during initialization testing, and upon demand. Note: The board-level maintenance is handled independently of the ATM-CES signaling link maintenance, raising the possibility of inconsistent states. Note: Error Code Test Result Description / Recommendation ABRT Internal system error 1. Retry the command at 1-minute intervals up to 5 times. 8 FAIL The TN230X circuit pack is not in-service. 1. Check the Error Log for ATM-TRK errors and resolve any using ATM-TRK (Circuit Emulation Service Circuit Pack) on page 617. PASS The ATM TN230X circuit pack is in-service. 524 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) ATM-EI (Expansion Interface Circuit Pack) S8700 MC MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ATM-EI MAJ test board location ATM Expansion Interface circuit pack ATM-EI MIN test board location ATM Expansion Interface circuit pack ATM-EI WRN test board location ATM Expansion Interface circuit pack ATM-EI covers the ATM circuit pack administered as an Expansion Interface (ATM-EI) for ATM Port-Network Connectivity (ATM PNC). The ATM-EI provides PNC between a S8700 Multi-Connect server and every PN through the ATM switch. The circuit packs listed in Table 167: ATM-EI circuit packs for S8700 Multi-Connect on page 525 are ATM-EI boards if they are administered to support ATM Port Network Connectivity (ATM PNC) for S8700 MC. Table 167: ATM-EI circuit packs for S8700 Multi-Connect Note: Note: Circuit pack Fiber Echo cancellation TN2305 Multimode Y TN2306 Single mode Y Note: TN230x circuit packs are not interchangeable. Always replace an ATM circuit pack with the same type. Note: ATM switch maintenance is not covered in this section. When S8700 Multi-Connect system maintenance software suspects the ATM switch connections, it raises appropriate Communication Manager alarms. To clear any ATM switch faults, refer to the particular ATM switch’s documentation. Issue 1 June 2005 525 Communication Manager Maintenance-Object Repair Procedures LEDs The ATM Interface circuit pack has three LEDs: ● Red indicates some alarm condition. ● Green indicates maintenance testing in progress. ● Amber provides useful visual information regarding the operating mode of the ATM-EI and possible error conditions. The possible LED states are in Table 168. Table 168: ATM Interface LED codes LED LED Status Condition Red Steady on Board is not healthy Never on Normal conditions Red and Green Red LED solid on Green LED 200 msec on; 200 msec off Board is in the processes of booting Green Steady on1 Maintenance is running tests on the board 100 msec on - 100 msec off No links to the board Amber 100 msec on -100 msec off Fiber Loss of Signal (LOS), LOF, MS_RDI, MS_AIS, LCD, HP_RDI, HP_AIS, LOP, PSC Amber 500 msec on; 500 msec off Signal to the ATM switch is down Amber 2 sec on; 0.2 sec off ATM-EI is Expansion Archangel (EAA) Amber Steady on ATM-EI active (Center Stage Switch PN) Amber Never on ATM-EI standby 1. The green LED flashes between tests. 526 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) ATM-EI-Related Commands The following commands can be helpful in resolving ATM-EI problems: add atm pnc list measurements atm busyout/release atm pnc remove atm pnc busyout/release board reset board change atm pnc (pnc duplication) status atm pnc display atm pnc status cabinet list atm oam-statistics status port-network list atm pnc test board Replacing an ATM-EI Circuit Pack Standard Reliability 1. Enter busyout atm pn# (this is service-affecting) at the SAT. 2. Replace the ATM PNC circuit pack, and reconnect the fiber. 3. Enter release atm pnc. 4. Wait 2½ minutes for board insertion. 5. Enter list sys-link to verify that the links are up. 6. Enter test board location, and verify that every test passes. Duplex or High Reliability There is 1 ATM-EI circuit pack in each PN. 1. Enter busyout atm pnc # at the SAT. Note: Note: If the ATM-EI is in a PN, this is service-affecting. 2. Replace the circuit pack. 3. Enter release atm pnc. 4. Wait 2½ minutes for board insertion. 5. Enter list sys-link to verify that the links are up. 6. Enter test board location, and verify that every test passes. Issue 1 June 2005 527 Communication Manager Maintenance-Object Repair Procedures Critical Reliability There are 2 ATM-EI circuit packs in each PN. 1. Enter status pnc at the SAT. If the board is on the active side, enter reset pnc interchange to switch the active ATM-EI board to the standby side. 2. Enter busyout pnc-standby. 3. Enter busyout atm pnc # a-pnc or b-pnc. 4. Replace the circuit pack. 5. Enter release atm pnc #. 6. Enter release pnc-standby. 7. Wait 2½ minutes for board insertion. 8. Enter test board location, and verify that every test passes. Basic ATM PNC Administration Note: This section contains basic administration information only. Refer to ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124, for more detailed information. Note: ATM PNC connections involve administering ● 1 ATM-EI board in each PN (standard, duplex, or high reliability) ● 2 ATM-EI boards in each PN (critical reliability) Adding ATM PNC Connections Standard, Duplex or High Reliability 1. If the ATM-EI circuit pack is absent or if the circuit pack is present but in a PN, use the change circuit-pack command to add circuit pack translations. 2. Enter add atm pnc n (connection number), and administer the circuit pack’s location and its ATM address. Critical Reliability 1. Enter change system-parameters duplication, and change the Enable Operation of PNC Duplication field to n. 2. If the ATM-EI circuit pack is absent or is present but in a PN that does not yet have PNC connectivity to it, use the change circuit-pack command to add circuit pack translation for the missing circuit pack. 528 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) 3. Enter add atm pnc n (connection number), and administer the circuit pack location and ATM address. 4. Enter change system-parameters duplication, and change the Enable Operation of PNC Duplication field to y. Removing ATM PNC Connections Standard, Duplex or High Reliability Note: Note: These systems are not equipped with PNC duplication. 1. Enter busyout atm pnc n (connection number). 2. Enter remove atm pnc n (connection number). Critical Reliability 1. Enter status pnc, and ensure that the A-PNC is active. If not, request a PNC interchange using the reset pnc interchange command. 2. Enter busyout pnc-standby. 3. Enter change system-parameters duplication, and change the Enable Operation of PNC Duplication field to n. 4. Enter busyout atm pnc n (PN’s number). 5. Enter remove atm pnc n (PN’s number) to remove both ATM-EI boards, or enter change atm pnc to remove the B-side ATM-EI board. 6. Enter change system-parameters duplication, and change the Enable Operation of PNC Duplication field to y. Changing Circuit Pack Location or ATM Address Standard, Duplex or High Reliability Note: Note: These systems are not equipped with PNC duplication. 1. Remove the ATM PNC connection (see Removing ATM PNC Connections on page 529). 2. Add an ATM PNC connection (see Adding ATM PNC Connections on page 528). A-side ATM-EI—Critical Reliability 1. Remove the ATM PNC connection (see Removing ATM PNC Connections on page 529). 2. Add an ATM PNC connection (see Adding ATM PNC Connections on page 528). Issue 1 June 2005 529 Communication Manager Maintenance-Object Repair Procedures B-side ATM-EI—Critical Reliability 1. Enter status pnc, and ensure that the A-PNC is active. If not, request a pnc interchange using reset pnc interchange. 2. Enter busyout pnc-standby. 3. Enter list config carrier, and verify that an ATM circuit pack is assigned for the new location. If not, add the ATM circuit pack’s translations. 4. Enter busyout atm pnc n (connection number) b-pnc. 5. Enter change atm pnc n (connection number) and change circuit pack location for the B side. 6. Enter release pnc-standby. Changing ATM Address of Standby ATM PNC EI, Critical Reliability 1. Enter busy pnc-standby. 2. Enter change atm pnc n (connection number), and change the ATM address for the standby side. 3. Enter release pnc-standby. Error Log Entries and Test to Clear Values Table 169: ATM-EI Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 0 (a) 0 Any Any Any test board location None MIN ON 2 (b) 18 (c) 0 busyout board location WRN OFF 23 (d) 0 None WRN OFF 125 (e) None MIN ON 131 (f) None MIN ON Expansion Interface Control Channel test (#316) MAJ ON 257-259 (g) Any release board location test board location r 2 1 of 3 530 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 169: ATM-EI Error Log Entries (continued) Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 513 (h) Any ATM Crosstalk test (#1298) MIN ON test board long location 769 (i) 34 35 ATM Board Error Query (1259) WRN OFF test board location 770 (i) 31 ATM Board Error Query (#1259) WRN OFF test board location 771 (i) 26 ATM Board Error Query (#1259) WRN OFF test board location 1024– 1151 (j) Any None WRN MIN ON test board location 1153 (k) None WRN ON test board location 1281 (l) ATM Board Error Query (1259) MAJ OFF test board location r 1 1537 (m) 12 None MIN ON 1538 (n) 0 None MIN ON 1793 (o) 13 None MIN ON 2049 (p) 15 None MIN OFF test board location r 4 2050 (p) Expansion Interface Lock Query (#304) MIN OFF test board location r 4 2305 (q) None MIN ON 2309 (q) Packet interface test (#598) MIN ON test board location r 2 2561 (r) Expansion Interface 2-way Transmission test (#241) MAJ OFF test board location r 3 2817 (s) Any ATM Board DSP test (#1293) MIN ON test board location 2818 (s) Any None MIN ON test board location 3329 (t) 3 LANHO critical error MAJ OFF 2 of 3 Issue 1 June 2005 531 Communication Manager Maintenance-Object Repair Procedures Table 169: ATM-EI Error Log Entries (continued) Error Type Aux Data Associated Test Alarm Level On/Off Board Test to Clear Value 3585 (u) ATM Framer Looparound (#1260) MAJ ON test board location l 3586 (u) ATM Framer Looparound (#1260) MAJ ON test board location l 3841 (v) 3842 (w) None 3843 (x) 3999 (y) Any None Any (z) 32767 None 3 of 3 Notes: a. Error Type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures. b. Error Type 2: The on-board DUART chip failed. This results in communication failure between the PN’s Maintenance board and the ATM-EI board. The Maintenance board should have a red LED lit, because the link to the ATM-EI is down in this PN. 1. Reset the board with reset board location. 2. If the board does not recover, replace the board. c. Error Type 18: The ATM-EI circuit pack has been busied out. 1. Release the circuit pack (release board location). d. Error Type 23: An ATM-EI circuit pack has been administered with the add atm pnc n command, but the circuit pack has not been inserted into the system. 1. Insert an ATM-EI circuit pack at this location. e. Error Type 125: A wrong circuit pack is located in the slot where the ATM-EI circuit pack is logically administered. 1. Either remove the wrong circuit pack and insert the ATM-EI circuit pack or remove the ATM-EI administration (see Basic ATM PNC Administration on page 528). 2. Remove the ATM-INTF administration and re-administer the slot (change circuit-pack) to match the circuit-pack that is physically present in this slot. 532 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) f. Error Type 131: An ATM-EI circuit pack has been removed from the slot for 5 minutes. 1. Insert the ATM-EI circuit pack into its administered slot. 2. Another way to resolve or prevent this alarm is to remove the ATM-EI administration (see Basic ATM PNC Administration on page 528), then remove the ATM-INTF administration (change circuit-pack). It is possible that the ATM-EI could be held in reset by the PN’s Maintenance board and is not inserted in the system. 3. Try issuing test maint P long on the maintenance board in the same PN. g. Error Type 257: Expansion Interface Control Channel test (#316) failed (board cannot communicate on the TDM bus control channel). Follow the suggested test procedures. Error Type 258: The archangel is out of sequence (Aux Data indicates angel number). Error type 259: The expansion archangel link (EAL) to the active ATM-EI board is down. See SYS-LINK (System Links) on page 2175. h. Error Type 513: The ATM Crosstalk test failed. The board is either writing to or reading from a TDM time slot that is not allocated to the board. 1. Test the board (test board location), and follow the test procedures suggested for this test. In random tests of a single DSP during low or high traffic, the same DSP can be tested more than once. i. Error Types 769 and 770: are board-degraded alarm errors that result when the ATM switch is sending corrupted cells or excessive AAL/LAPD retransmissions (off-board ATM cell corruption errors). These errors indicate the detection of a problem in handling ATM cells that are received from the fiber interface. Aux Data for these Error Types: Error Type Aux Data Description 769 34 Excessive AAL-5 retransmission requests 769 35 Excessive LAPD retransmission requests 770 25 Uncorrectable ATM cell headers – threshold 771 26 VPI, VCI pair unknown The problem is most likely not on the ATM-EI circuit pack reporting the errors, but it could be due to one or more of the following reasons: ● The fiber is not snugly connected to either the board or the ATM switch. ● The PN’s packet bus is corrupting the cells. See PKT-BUS (Packet Bus) on page 1790 (Aux Data 35 only). ● The fiber between the ATM switch and the ATM-EI is too long (greater than 2 km for multimode fiber). Use loopback to see if the fiber is corrupting the cells. Issue 1 June 2005 533 Communication Manager Maintenance-Object Repair Procedures ● Some other ATM-EI board is not receiving the cells properly. ● The intervening ATM switch is dropping the ATM cells due to a shortage of bandwidth, or S8700 MC is using more than the subscribed bandwidth. Error Type 771: The ATM switch is sending cells with unknown VPI and VCI address (wrong connection). 1. Ensure that the ATM-EI board address on the ATM switch matches the ATM-EI (ATM) address on the S8700 Multi-Connect side. j. Error Types 1024-1151: These errors represent problems detected by the ATM-EI board in response to SETUP and ADDPARTY requests from software. ● The Error Types and descriptions are in Table 170: ATM Error Types 1024 - 1151 on page 534. ● Aux Data values represent PN and angel numbers and are in Table 171: Error Type 1024-1151 Aux Data values (XXYYY) converted to slot number on page 536. Table 170: ATM Error Types 1024 - 1151 Error Type Description General problem 1024 Next node unreachable 1056 DTL Transit not my node ID ATM protocol stack on ATM-EI3 circuit pack 1 of 3 534 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 170: ATM Error Types 1024 - 1151 (continued) Error Type Description General problem 1088 1104 ATM-EI circuit pack received a request with an invalid connection identifier. 1089 1105 ATM-EI circuit pack received a request with a reference to an unknown VC token. 1090 1106 ATM-EI circuit pack did not have enough resources (memory) for the requested operation. 1091 1107 Internal failure in the local protocol stack. This can occur when the connection to the ATM switch failed, perhaps because the: Firmware-detected problems on the ATM-EI circuit pack. Note: Error Types 1088–1103 are reported by the board that is originating the connection. Error Types 1104–1119 are reported by the board that is terminating the connection. In most cases, when the terminating board reports one of these errors, the originating board also reports an ATM-NTWK error for the same event (usually with Error Type 21). ● ATM switch rebooted ● fiber between the ATM switch and the ATM-EI circuit pack disconnected 1092 1108 ATM-EI circuit pack received a request for which the referenced VC was in the wrong call state. 1093 1109 ATM-EI circuit pack received a request for which the VPI/VCI pair was invalid or out of range. 1094 1110 ATM-EI circuit pack received a request to add a party to an existing VC. The add party request failed, and a retry was not possible. 1095 1111 ATM-EI circuit pack in link recovery after the lower ATM layer (Q.SAAL portion of the protocol stack) failed. This can occur when the connection to the ATM switch failed, perhaps because the: ● ATM switch rebooted ● fiber between the ATM switch and the ATM-EI circuit pack disconnected 1096 1112 ATM-EI circuit pack received an error from the local protocol stack for which no more detailed cause was specified. 1102 ATM-EI circuit pack asked to create more connections that it was capable of creating. 1103 ATM-EI circuit pack detected an illegal message from software. Check the Error Log for CONN-M proc errors for more information. 2 of 3 Issue 1 June 2005 535 Communication Manager Maintenance-Object Repair Procedures Table 170: ATM Error Types 1024 - 1151 (continued) Error Type Description General problem 1113 Problems detected by the board terminating the connection 3 of 3 1. Test the ATM-EI circuit pack (test board location) and investigate further based on each test’s results. If every test passes, the error was a transient problem. Aux Data values: For Setup and Add Party connection request failure type, the port-network and the angel number of the destination ATM-EI circuit pack are logged Aux Data values in the form XXYYY, where ● port-network number = XX ● angel number = YYY Aux Data values for WSP Setup (XX = WSP number, YYY = location code). Since you need to know the slot number also, Table 171: Error Type 1024-1151 Aux Data values (XXYYY) converted to slot number on page 536 converts the Aux Data to slot numbers. Table 171: Error Type 1024-1151 Aux Data values (XXYYY) converted to slot number Slot Carrier A B C D E Failure type Failure type Failure type Failure type Failure type Slot # Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up 1 28 528 828 66 566 866 98 598 898 34 534 834 02 502 802 2 29 529 829 67 567 867 99 599 899 35 535 835 03 503 803 3 30 530 830 68 568 868 100 600 900 36 536 836 04 504 804 4 31 531 831 69 569 869 101 601 901 37 537 837 05 505 805 5 56 556 856 70 570 870 102 602 902 38 538 838 06 506 606 6 57 557 857 71 571 871 103 603 903 39 539 839 07 507 607 7 58 558 858 72 572 872 104 604 904 40 540 840 08 508 808 1 of 2 536 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 171: Error Type 1024-1151 Aux Data values (XXYYY) converted to slot number Slot Carrier A B C D E Failure type Failure type Failure type Failure type Failure type Slot # Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up Set up Add Party WSP Set up 8 59 559 859 73 573 873 105 605 905 41 541 841 09 509 809 9 60 560 860 74 574 874 106 606 906 42 542 842 10 510 810 10 61 561 861 75 575 875 107 607 907 43 543 843 11 511 811 11 62 562 862 76 576 876 108 608 908 44 544 844 12 512 812 12 63 563 863 77 577 877 109 609 909 45 545 845 13 513 813 13 88 588 888 78 578 878 110 610 910 46 546 846 14 514 814 14 89 589 889 79 579 879 111 611 911 47 547 847 15 515 815 15 90 590 890 80 580 880 112 612 912 48 548 848 16 516 816 16 91 591 891 81 581 881 113 613 913 49 549 849 17 517 817 17 92 592 892 82 582 882 114 614 914 50 550 850 18 518 818 18 93 593 893 83 583 883 115 615 915 51 551 851 19 519 819 19 94 594 894 84 584 884 116 616 916 52 552 852 20 520 820 20 95 595 895 85 585 885 117 617 917 53 553 853 21 521 821 21 NA NA NA 86 586 886 118 618 918 54 554 854 22 522 822 22 NA NA NA 87 587 887 119 619 919 55 555 855 23 523 823 2 of 2 k. Error type 1153: The ATM connection audit found some discrepancy in the firmware’s VC token numbers and live VCs. The problem is rectified in firmware and no action is needed. Issue 1 June 2005 537 Communication Manager Maintenance-Object Repair Procedures l. Error Type 1281: The loss of high-level signal indicating operational problems of equipment located outside of the circuit pack and the fiber connected to the board. Aux Data values are listed in Table 172: Error type 1281 Aux Data and repair procedures on page 538. Table 172: Error type 1281 Aux Data and repair procedures Aux Data Alarm Description Repair procedure 15 SYSCLOCK failed The board is not locked to the TDM backplane clock signal. This is probably due to a Tone-Clock problem. 1. Check for TDM-BUS or TONE-BD errors in the Error Log. 2. If no other problems are present, reset the circuit pack (reset board location) 16 Loss of Signal: LOS The fiber is not connected properly to the ATM-EI board or ATM switch (or to the multiplexer section [MUX] if present).It is possible that the board transceivers are not functioning properly. 1. Run test board location. 2. If Test #1259 fails, connect a fiber back-to-back in a looped mode (one strand of fiber connecting the transmit transceiver to the receive transceiver of the board) and see if the amber LED flash goes away. If it does the problem is off-board. 3. If the amber LED continues to flash, replace the circuit pack. 17 Loss of Frame: LOF The fiber signal cannot obtain or maintain STM-1/OC-3 framing. 1. Try to move the fiber on the ATM switch side to a different port. This could require administration on the ATM switch. 2. If the problem persists, reset the circuit pack (reset board location). 18 Multiplexer Section Alarm Indication Signal: MS_AIS There is a major problem on the far end (between multiplexer section [MUX] and the switch) that prohibits the circuit pack from sending a valid signal. 1. See if the ports at the MUX and/or the ATM switch are connected snugly. 2. Run test board location. 3. If Test #1259 fails with Error Code 18, connect a fiber back-to-back in a looped mode (one strand of fiber connecting the transmit transceiver to the receive transceiver of the board) and see if the amber LED flash goes away. 4. If it does, the problem is off-board. 5. If the amber LED continues to flash, replace the circuit pack; if the error persists, escalate the problem. 1 of 3 538 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 172: Error type 1281 Aux Data and repair procedures (continued) Aux Data Alarm Description Repair procedure 19 Multiplexer Section Remote Defect Indicator: MS_RDI The far end is detecting a major problem with the signal that this board is transmitting. 1. Make sure the ATM switch port (or a MUX port, if present between ATM switch and the ATM-EI board) is the same as the ATM-EI circuit pack’s cable interface. 2. Run test board location. 3. If Test #1259 fails with Error Code 19, connect a fiber back-to-back in a looped mode (one strand of fiber connecting the transmit transceiver to the receive transceiver of the board) and see if the amber LED flash goes away. 4. If it does the problem is off-board. 5. If the amber LED continues to flash, replace the circuit pack; if the error persists, escalate the problem. 20 Loss of pointer: LOP ATM framer chip is unable to access the payload part of the signal. 1. Reset the board (reset board location). 2. If the error persists replace the board. 21 Path Signal Error (PSL) (STM1/ SONET) The incoming signal payload is not set up for transmission of ATM data. 1. Make sure the ATM switch port (or a MUX port, if present between ATM switch and the ATM-EI board) is the same as the ATM-EI circuit pack’s cable interface. 22 High-level Path Alarm Indication Signal: HP_AIS The payload is invalid. 1. Make sure the ATM switch port (or a MUX port, if present between ATM switch and the ATM-EI board) is the same as the ATM-EI circuit pack’s cable interface. 2. Run test board location. 3. If Test #1259 fails with Error Code 22, connect a fiber back-to-back in a looped mode (one strand of fiber connecting the transmit transceiver to the receive transceiver of the board) and see if the amber LED flash goes away. 4. If it does the problem is off-board. 5. If the amber LED continues to flash, replace the circuit pack. 2 of 3 Issue 1 June 2005 539 Communication Manager Maintenance-Object Repair Procedures Table 172: Error type 1281 Aux Data and repair procedures (continued) Aux Data Alarm Description Repair procedure 23 High-level path Remote defect Indicator: HP_RDI The far end is detecting a major problem with the signal that this board is transmitting. The transmitted payload is invalid. 1. Make sure the ATM switch port (or a MUX port, if present between ATM switch and the ATM-EI board) is the same as the ATM-EI circuit pack’s cable interface. 2. Run test board location. If the Test #1259 fails with Error Code 23, connect a fiber back-to-back in a looped mode (one strand of fiber connecting the transmit transceiver to the receive transceiver of the board) and see if the amber LED flash goes away. 3. If it does the problem is off-board. 4. If the amber LED continues to flash, replace the circuit pack. 24 Loss of cell delineation (LCD) On board ATM framer chip is not able to frame cells based on the cell header. 1. Reset the board (reset board location). 2. If the error persists, replace the board. 27 SIGCON_DO WN ATM switch high level signal. The board cannot communicate with the ATM switch. 1. Busyout the board (busyout board location). 2. Test the board (test board long location). 3. If Test #1260 fails, replace the board. 4. If Test #1260 passes, make sure the ATM address on both the S8700 Multi-Connect and the ATM switch sides are the same for this board. 5. If the address is the same, change the port on the ATM switch side. This could require administration on the ATM switch. 6. If the error is resolved, the problem is on the ATM switch port. 3 of 3 m. Error Type 1537: LAN bus time out. The circuit pack is transmitting a packet larger than 1,024 bytes. Replace the circuit pack. n. Error Type 1538: A hyperactive ATM-EI circuit pack is generating an abnormal amount of control messages to the processor. When this error is generated, the system automatically resets the ATM-EI. Duplicated PNC? Then: Yes service to the PN is disrupted No the system switches to the standby PNC 1. Enter reset board location for this ATM-EI circuit pack. 2. If the same error persists, replace the ATM-EI circuit pack. 540 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) o. Error Type 1793: LANHO transmit FIFO overflow error (the transmit FIFO RAM buffers on the circuit pack overflowed). This most likely indicates a hardware problem on the circuit pack, because the speed of the LAN/packet bus is much higher than the speed of the link connected to the port. 1. Test this ATM-EI circuit pack (test board location). 2. If Test #598 fails again, replace the ATM-EI circuit pack. p. Error Types 2049 and 2050: The ATM-EI is out of lock with the backplane system clock. 1. Test this ATM-EI circuit pack (test board location). 2. If Test #304 fails, follow the repair procedures suggested for this test. q. Error Type 2305: Too many parity errors on data received from the LAN/packet bus (could be due to packet-bus problems). 1. Test the ATM-EI circuit pack (test board location). 2. If Test #598 fails, follow the repair procedures suggested for this test. 3. If the test passes, look for and resolve any PKT-BUS (packet bus) alarms/errors. 4. If there are no PKT-BUS errors and the problem persists, escalate the problem. Error Type 2309: The packet-interface chip (LANHO) is malfunctioning. 5. Test the ATM-EI circuit pack (test board location). 6. If Test #598 fails, follow the repair procedures suggested for this test. r. Error Type 2561: ATM-EI 2-way transmission failure (circuit pack is having problems creating connections to other PNs in the system). 1. Test the ATM-EI circuit pack (test board location). 2. Follow the repair procedures suggested for Test #241. s. Error Types 2817 and 2818: A DSP test failure detected along the circuit path of the ATM-EI circuit pack. Error Type Description Aux Data indicates 2817 DSP test failure The Aux Data field contains the following information about the failed DSPs: X is the number of talker DSPs Y is the number of listener DSPs Z is the number of echo-cancelling DSPs 2818 One or more DSPs failed DSP number that has failed 1. Test the ATM-EI circuit pack (test board location). 2. Follow the repair procedures suggested for Test #1258. Issue 1 June 2005 541 Communication Manager Maintenance-Object Repair Procedures t. Error Type 3329: The on-board LANHO chip is insane, possibly due to a problem in packet-bus arbitration, the transmission line frame, or the circuit pack itself. The circuit pack cannot talk to the packet bus. If the packet bus is alarmed: 1. Resolve any PKT-BUS errors. The probability of this error being related to a packet-bus problem increases with the number of other circuit packs using the bus that are also showing this error. If the packet bus is not alarmed: 2. Reset the circuit pack (reset board location). 3. If the problem persists, replace the ATM-EI circuit pack. If the system has a duplicated PNC, and the in-line error received is from an active ATM-EI, the system switches to the standby PNC. ! CAUTION: CAUTION: If the system does not have duplicated PNC, services to the PN could be disrupted. u. Error Types 3585 and 3586: (Major board alarm) A failure of critical components involved in the operation of the circuit pack, and the switch can no longer recognize the circuit pack. If the system has a duplicated PNC and the in-line error received is from an active ATM-EI, the system switches to standby PNC. ! CAUTION: CAUTION: If the system does not have duplicated PNC, services to the PN could be disrupted. Error Type 3585 Aux Data (Error Type 3585 only): Aux Data Description 1 ATM framer failure 2 NCE failed (only from ATM-EIs in PN) 4 TDM_PLD_FAILED 5 DSP_ALL FAILED 6 Receive Network Processor (RNP) failure 7 Transmit Network Processor (TNP) failure 8 MEMORY read/write failure 542 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) 1. If the system has duplicated PNC: a. Test the ATM-EI (test board location l). b. If Error 3585 is detected again, or if the board is not recognized anymore, replace the ATM-EI circuit pack. 2. If the system does not have duplicated PNC and the circuit pack is in a PN: a. Replace the ATM-EI circuit pack. Error Type 3586: Framer Looparound test (#1260) failed. Aux Data (Error Code 3586 only): Aux Data Description 2 Packet path failed 3 Circuit path failed 4 TDM loop cannot be created 5 Packet loop cannot be created 3. If Error Type 3586 is detected again, replace the circuit pack. v. Error Type 3841: The board received a message from the switch that it does not recognize, and the board responded with an inconsistent down link error message. This error does not affect service, and no action is required. w. Error Type 3842: The circuit pack received data from the packet bus faster than it could distribute the data to its endpoint. This circuit pack should be able to recover by itself, and no action is necessary. x. Error Type 3843: The firmware on the circuit pack is reporting a resource that is low. This error does not affect service and no action is required. y. Error Type 3999: The circuit pack sent a large number of control channel messages to the switch within a short period of time. If Then Error Type 1538 is also present Circuit pack is taken out of service Error Type 1538 is absent Circuit pack is not taken out of service, but has generated 50% of the messages necessary to be considered hyperactive. This can be normal during heavy traffic. If the error is logged during light traffic, it can indicate a problem with the circuit pack or the equipment attached to it. Issue 1 June 2005 543 Communication Manager Maintenance-Object Repair Procedures z. Aux Data 32767 for any error log entry indicates that an alarmed ATM-EI was busied out and then released. When this occurs, existing service-affecting alarms must be preserved. Typically, every alarm is resolved when the ATM-EI is released. Therefore, the Alarm and Error Logs must be repopulated with the alarms present at time of busyout. This Aux Data indicates that existing Error Type and Error Log time stamps are no longer valid because they were lost when the circuit pack was released. System Technician-Demanded Tests: Descriptions and Error Codes Investigate tests in the order presented. By clearing error codes associated with the Expansion Interface 2-Way Transmission test (#241), you can also clear errors generated from other tests in the sequence. Table 173: System Technician-Demanded Tests: ATM-EI Order of Investigation Expansion Interface 2-Way Transmission test (#241) Short Test Sequence Long Test Sequence X X ND X D ATM Board Framer Looparound test (#1260) Reset Board Sequence D/ ND1 Expansion Interface Lock Query test (#304) X X ND ATM Board Error Query test (#1259) X X ND ATM Expansion Interface Reset (#1256) ATM board DSP test(#1293) for TN2305 and TN2306 circuit packs. ATM Cross Talk test(#1298) for TN2305 and TN2306 circuit packs X X X ND X ND 1. D = Destructive, ND = Nondestructive Note: D Note: To get a better indication of a problem’s location, test both ATM-EI circuit packs on the associated fiber link, whether the circuit packs are both ATM-EI circuit packs or not. 544 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Expansion Interface 2-Way Transmission Test (#241) This test is nondestructive and applies to every ATM-EI, both active and standby. It is run as part of craft short and long testing, periodic, scheduled, initialization, and error analysis testing. The test sets up a connection between a Tone-Clock in one cabinet and a Tone Detector in a separate cabinet and transmits a digital test count between the PNs. The ATM-EIs used to set up this connection are chosen by maintenance, not call processing. After the connection is checked for dial-tone, the connection is torn down and re-established in the opposite direction. For this test, the second ATM-EI can reside in any PN outside the tested ATM-EI’s PN. Therefore, if the test should fail in either direction, the test is repeated with a different PN, if available. This aids the fault isolation procedure. The test results indicate if the test failed in one or both directions. The test aborts if the ATM-EIs do not exist on both ends (for example, the EIs are not administered correctly). If the test passes, the TDM and ATM framer interfaces of both ATM-EIs are functioning properly. If the test fails, a series of tests are run on the board. Figure 25: Expansion Interface 2-Way Transmit Test #241 PN X and PN Y represent any of 44 possible PNs. on page 545 shows a schematic of this test. Figure 25: Expansion Interface 2-Way Transmit Test #241 PN X and PN Y represent any of 44 possible PNs. TDM bus (PN X) ATM circuit pack Tone clock ATM circuit pack TDM bus (PN Y) Tone detector ATM switch Tone detector PNC mode Tone clock PNC mode iodf2way AWF 040699 Table 174: Expansion Interface 2-Way Transmission Test (#241) Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system could be under heavy traffic conditions or it can have time slots out of service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 3 times. 1 of 8 Issue 1 June 2005 545 Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Resolve any TTR-LEV errors. 2. Verify that at least one Tone Detector resides in this PN. (Even without a TTR-LEV error, the tested circuit pack’s PN could be missing a Tone Detector.) If missing, the test always aborts for this circuit pack, without harming the system. Note: Note: A TN2182 Tone-Clock circuit pack in a PN must be of vintage B or newer. If an earlier vintage resides in a PN, this test always aborts with this abort code. 3. Resolve any TONE-PT errors. 4. If neither condition exists, retry the command at 1-minute intervals up to 3 times. 2 of 8 546 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 1033 ABRT The test cannot run because either the ATM-EI board is not administered, or there were no other PNs administered that had its ATM-EI board in-service. 1. Ensure that the board is administered as ATM PNC Expansion Interface circuit pack. 2. If the board is administered as ATM-EI circuit pack, then there has been some change in the ability of the ATM-EI circuit pack in the other PNs to communicate with the ATM-EI on the other end of its connection. 3. Using status port x (the port-network number where the board is administered), see if both ACL and EAL are up to this board. If not, see the service procedure for SYS-LINK. 4. Check the Error Log for Error Type 1281 with Aux Data 27 (board cannot talk to the ATM switch). See Table 172: Error type 1281 Aux Data and repair procedures on page 538 for repair procedures. 5. If present, check both the ATM switch and the Communication Manager translations for consistent ATM addresses. Reset the board, and see if the problem resolves. 6. Repeat Test #241. If it continues to abort with this abort code, replace the board. 1394 ABRT ABORT 1. See Table 172: Error type 1281 Aux Data and repair procedures on page 538 (Error Type 1281) with Aux Data 27 (board cannot talk to the ATM switch), and if present, check both the ATM switch and the Communication Manager translations for consistent ATM addresses. 2. Reset the board and see if the problem resolves. 3. Repeat the test. 3 of 8 Issue 1 June 2005 547 Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 1395 ABRT This test cannot run on an ATM-EI circuit pack if it is part of the B-side PNC and Duplicated PNC is not enabled. 1. If this test needs to run on this ATM-EI circuit pack, enable PNC with the change system-parameters duplication command. 2. Prevent the system from doing a PNC interchange by executing the set PNC lock command. 3. Repeat this test. 1413 ABRT This test requires the use of a Tone-Clock circuit in each of the PNs used in this test. This abort code indicates that a Tone-Clock circuit is absent from one of the PNs. 1. Verify that an IPSI or Tone-Clock circuit pack resides in the same PN as the ATM PNC Expansion Interface circuit pack under test. 2. In ATM PNC configurations, make sure that there is at least one other PN besides the PN where the ATM-EI circuit pack under test resides that contains a Tone-Clock circuit. 1414 ABRT The active Tone-Clock circuit in one of the PNs being used for the test has a MAJOR or MINOR alarm logged against it. 1. Enter display alarms and resolve any TONE-BD and TONE-PT alarms. 1956 ABRT ACL to the board is not up. See ACL status with list sys-link and follow the repair procedures for SYS-LINK. 2000 ABRT Response to the test request was not received within the allowable time period. 2100 ABRT System resources required to run this test are not available. 2500 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 3 times. FAIL The test tone was not detected correctly in either direction. 1. Test the active Tone-Clocks in the PNs for which the ATM-EI circuit pack under test provides a link. This determines if the dial tone is supplied. 4 of 8 548 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 10MM FAIL The failure codes only apply to a system equipped with an ATM Switch. The letters “MM” refer to the distant or far-end PN, and “NN” to the near-end ATM-EI under test. The test tone was detected correctly in forward direction (data sent from the PN where the circuit pack under test resides and detected correctly in port network MM), but not the opposite direction. 1. Test the active Tone-Clocks on the “MM” PN and the PN where the ATM-EI under test resides (test tone-clock location). This determines if a dial tone is supplied. 2. Ensure that the ATM address of the ATM-EI circuit pack under test matches the ATM address on the ATM switch for the port to which this circuit pack is connected. Refer to ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124, for the procedure to check the ATM port address on the ATM switch. 3. Run Test #241 on the active ATM-EI in port network MM. If this test fails with Error Code 10NN or 30NN, go back to step 2. 4. If the address was the same, replace the active ATM-EI circuit pack on port network MM. 5. If this test fails with Error Code 20NN or 40NN, replace ATM-EI circuit pack that had the initial problem. 5 of 8 Issue 1 June 2005 549 Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 20MM FAIL The failure codes only apply to a system equipped with an ATM Switch. The letters “MM” refer to the distant or far-end PN, and “NN” to the near-end ATM-EI under test. 6. The test tone was detected correctly in reverse direction (data sent from port network MM was detected correctly in the PN where the circuit pack under test resides, but not the opposite direction). 7. Test the active Tone-Clock on the “MM” PN and the PN where the ATM-EI under test resides (test tone-clock location). This determines if dial tone is supplied. 8. Ensure that the ATM address of the active ATM-EI circuit pack under test matches the ATM address on the ATM switch for the port to which this circuit pack is connected. Refer to ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124, for the procedure to check the ATM port address on the ATM switch. 9. Run Test #241 on the active ATM-EI in port network MM. If this test fails with Error Code 20NN or 40NN, go back to step 2. If the address was the same, replace the active ATM-EI circuit pack on port network MM. If this test fails with Error Code 10NN or 30NN, replace ATM-EI circuit pack with the initial problem. 6 of 8 550 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 30MM FAIL The failure codes only apply to a system equipped with an ATM Switch. The letters “MM” refer to the distant or far-end PN, and “NN” to the near-end ATM-EI under test. The test failed for the first connection from the ATM-EI board under test to another PN, and the test tone was detected correctly in the forward direction (data sent from the PN where the circuit pack under test resides was detected correctly in port network MM, but not the opposite direction). 1. Test the active Tone-Clock on the “MM” PN and the PN where the ATM-EI under test resides (test tone-clock location). This determines if dial tone is supplied. 2. Ensure that the ATM address of the ATM-EI circuit pack under test matches the ATM address on the ATM switch for the port to which this circuit pack is connected. Refer to for the procedure to check the ATM port address on the ATM switch. 3. Run Test #241 on the active ATM-EI in port network MM. If this test fails with Error Code 10NN or 30NN, go back to step 2. If the address was the same, replace the active ATM-EI circuit pack on port network MM. If this test fails with Error Code 20NN or 40NN, replace ATM-EI circuit pack with the initial problem. 7 of 8 Issue 1 June 2005 551 Communication Manager Maintenance-Object Repair Procedures Table 174: Expansion Interface 2-Way Transmission Test (#241) (continued) Error Code Test Result Description / Recommendation 40MM FAIL Failure code only applies to a system equipped with an ATM Switch. The letters “MM” refer to the distant or far-end PN, and “NN” to the near-end ATM-EI under test. The test failed for the first connection from the ATM-EI board under test to another PN, and the test tone was detected correctly in the reverse direction (data sent from port network MM was detected correctly in the PN where the circuit pack under test resides), but not the opposite direction. 1. Test for the Active Tone-Clocks on port network MM and the PN where the ATM-EI under test resides. This determines if dial tone is supplied. 2. Ensure that the ATM address of the active ATM-EI circuit pack in port network MM matches the ATM address on the ATM switch for the port to which this circuit pack is connected. Refer to ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124, for the procedure to check the ATM port address on the ATM switch. 3. Run Test #241 on the active ATM-EI in port network MM. If this test fails with Error Code 20NN or 40NN, go back to step 2. If the address was the same, replace the active ATM-EI circuit pack on port network MM. If this test fails with Error Code 10NN or 30NN, replace ATM-EI circuit pack with the initial problem. 0 PASS Tone successfully transmitted in both directions. Both ATM-EI boards and their lightwave transceivers are functioning properly. NO BOARD No board was detected by the test. 1. Resolve either wrong board (Error 125) or no board (Error 131) issues. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the ID chip on board could be bad. Replace the board and retest. 8 of 8 552 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Expansion Interface Lock Query Test (#304) This test is nondestructive and is used to query the ATM and EI circuit packs (both active and standby) for its status concerning lock to the backplane system clock. It is run as part of periodic, scheduled, initialization, and error analysis testing. When an in-line, “out-of-lock” report comes in, this test is run to check the circuit pack’s status. The ATM-EI responds with “in lock” or “out of lock.” If the response is “in lock,” the test passes; if the response is “out of lock,” the test fails. Table 175: Test #304 Expansion Interface Lock Query Test (#304) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 2100 ABRT Could not allocate the necessary system resources to run this test. 2500 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 3 times. FAIL A PN’s unduplicated ATM-EI circuit pack responded incorrectly, or a PN’s active ATM-EI circuit pack could not communicate with the PN’s circuit packs. 1. If the PN’s active ATM-EI circuit pack is failing and duplicated PNC is enabled: a. Enter reset PNC interchange to switch to the standby PNC. b. Repeat the short test sequence. c. If test continues to fail, enter reset board location to reset the ATM-EI circuit pack. 2. If the PN’s unduplicated ATM-EI circuit pack is failing: a. Enter display errors and display alarms, and follow the associated repair procedures for TDM-CLK, TONE-BD, or SYNC alarms/errors. b. Repeat the short test sequence. c. If test continues to fail, replace the circuit pack or transceiver. PASS Communication from software to the ATM-EI circuit pack is functioning correctly. 1 of 2 Issue 1 June 2005 553 Communication Manager Maintenance-Object Repair Procedures Table 175: Test #304 Expansion Interface Lock Query Test (#304) (continued) Error Code Test Result Description / Recommendation 0 NO BOARD No board was detected by the test. 1. Check the error log for wrong board (error 125) or no board (error 131). Resolve either of these issues. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (error 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the NCE chip on board could be bad. Replace the board and retest. 2 of 2 Expansion Interface Control Channel Test (#316) This test is nondestructive. If an ATM-EI circuit pack is an active ATM-EI in the PN (amber LED on long/off short), the Expansion Interface Control Channel test checks to see if the ATM-EI circuit pack can communicate with other circuit packs in the PN using the PN’s TDM bus. If the circuit pack is a standby ATM-EI (amber LED off), this test queries the ATM PNC Expansion Interface circuit pack for information about its type and vintage. Table 176: Expansion Interface Control Channel Test #316 Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 3 times. 2500 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 3 times. 1 of 2 554 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 176: Expansion Interface Control Channel Test #316 (continued) Error Code Test Result Description / Recommendation FAIL A PN’s unduplicated ATM-EI circuit pack responded incorrectly, or a PN’s active ATM-EI circuit pack could not communicate with the PN’s circuit packs. 1. If the PN’s active ATM-EI circuit pack is failing and duplicated PNC is enabled: a. Enter reset PNC interchange to switch to the standby PNC. b. Repeat the short test sequence. c. If test continues to fail, enter reset board location to reset the ATM-EI circuit pack. 2. If the PN’s unduplicated ATM-EI circuit pack is failing: a. Enter display errors and display alarms, and follow the associated repair procedures for TDM-CLK, TONE-BD, or SYNC alarms/errors. b. Repeat the short test sequence. c. If test continues to fail, replace the circuit pack or transceiver. PASS The ATM-EI circuit pack did respond correctly to test. Communication from software to the ATM-EI circuit pack is functioning. 1. Refer to other ATM-EI circuit pack tests if the link is not functioning correctly. 0 NO BOARD No board was detected by the test. 1. Resolve any wrong board (Error 125) or no board (Error 131) issues. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the NCE chip on board could be bad. Replace the board and retest. 2 of 2 Packet Interface Test (#598) This test is nondestructive and attempts to send a data packet from the TN1655 Packet Interface circuit pack through any ATM PNC Expansion Interface circuit packs. The path the data packet takes depends on the location of the ATM PNC Expansion Interface circuit pack being tested and whether the system has duplicated port-network connectivity. Issue 1 June 2005 555 Communication Manager Maintenance-Object Repair Procedures The Packet Interface Looparound test checks the packet-bus interface circuitry on this board. The on-board LANHO chip sends a data stream to the bus, retrieves it back, and checks for its consistency. If the data is consistent, the test passes; otherwise, it fails. The test aborts if the specified PN’s packet bus has an active minor alarm or is out of service. This test runs as a part of initialization, periodic or scheduled error analysis, and demand-test sequences. Figure 26 shows a schematic of the test. Figure 26: Packet Interface Test (#598) ATM circuit pack LAN bus (PN X) LANHO chip iodfchip AWF 040699 PNC mode Table 177: Packet Interface Test (#598) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test request was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 3 retries. 2. If the test fails repeatedly, attempt to reset the circuit pack. 3. If the test continues to fail, replace the circuit pack. 2012 ABRT Internal system error 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. ANY FAIL The transmitted data packet was not received correctly by the Packet Interface circuit pack. The failure can be in the ATM-EI under test, the DS1C-BD circuit packs, or the intervening Center Stage components. 1. Retry the command at 1-minute intervals up to five times. 2. If the test continues to fail, replace the circuit pack. PASS The Packet Interface test passed. 556 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) ATM Board Error Query Test (#1259) This test is nondestructive. The ATM circuit pack firmware maintains counters for some of the on- and off-board errors. The maintenance software queries the board for its health information to do error analysis. These alarms have assigned priority: if a higher priority alarm occurs, the remaining alarms are not reported to the software (through the inline errors), avoiding unnecessary up-link, in-line error message traffic. This is run as a part of a craft demand test sequence periodic testing, initialization, and error analysis. Table 178: ATM Board Error Query Test (#1259) Error Code Test Result Description / Recommendation 2000 ABRT Response to the test was not received within the allowable time period. 2100 ABRT System resources required to run this test are not available. 1. Retry the command at 1-minute intervals up to 3 times. 2500 ABRT Internal system error 1. Retry the command at 1-minute intervals up to 3 times. XXYY FAIL On-board hardware or off-board signaling errors on the board. XX indicates the on-board hardware error, and YY indicates the off-board errors on the as shown in Table 179: XX Error Codes, Test #1259 (ATM Board Error Query Test) on page 558 or Table 180: YY Error Codes, Test #1259 (ATM Board Error Query Test) on page 559. 1. Resolve any errors in error logs. 0 PASS No service effecting errors or alarms were detected on the circuit pack. NO BOARD No board was detected by the test. 1. Check the Error Log for wrong board (Error Type 125) or no board (Error Type 131). Resolve either of these issues, if applicable. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error Type 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the NCE chip on board could be bad. Replace the board and retest. Issue 1 June 2005 557 Communication Manager Maintenance-Object Repair Procedures Table 179: XX Error Codes, Test #1259 (ATM Board Error Query Test) XX Aux Data Description 1 ATM framer chip failed 2 NCE chip failed 3 LANHO critical error 4 TDM Prog. logic device failed 5 Every on-board DSP failed 6 Receive network processor failed 7 Transmit network processor failed 8 Memory read failed 9 Dual UART chip failed 10 LANHO receive parity error 11 LANHO FIFO overflow error 12 LAN Bus timeout 13 LANHO Xmit FIFO overflow 14 One or more on-board DSPs failed 558 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 180: YY Error Codes, Test #1259 (ATM Board Error Query Test) YY Aux Data Description 15 Backplane clock failed 16 Loss of signal 17 Loss of frame 18 Multiplexer Section Alarm indication signal error 19 Multiplexer Section remote defect indicator error 20 Loss of pointer 21 Path signal level mismatch 22 High level path alarm indication signal 23 High level path remote defect indicator 24 Loss of cell delineation 25 Uncorrectable headers sent by the ATM switch 26 Too many cells with invalid Virtual Path Indicator (VPI)/Virtual Circuit Indicator (VCI) combination 27 The signaling link between the board and the ATM switch is down. 28 Board to the ATM switch connection is down 34 Excessive AAL-5 (ATM signaling protocol) retransmission requests 35 Excessive LAPD retransmission requests 37 ATM CLP (cell loss priority) bit. See ATM-NTWK (ATM Network Error) on page 576. 38 ATM congestion indicator. See ATM-NTWK (ATM Network Error) on page 576. 39 ATM cell underrun. See ATM-NTWK (ATM Network Error) on page 576. 40 ATM cell overrun. See ATM-NTWK (ATM Network Error) on page 576. 41 Lost ATM cell. See ATM-NTWK (ATM Network Error) on page 576. Issue 1 June 2005 559 Communication Manager Maintenance-Object Repair Procedures ATM Board Framer Loop-Around Test (#1260) This test is destructive. Note: This test can be run on the standby PNC only if the board is busied out. Note: This test places the ATM circuit pack in ATM framer loop-around mode. Once the board receives this message, it creates a dummy virtual circuit that originates and ends on the same board, without leaving the board. This test verifies both the TDM path and the Packet Path. If the TDM test path passes, then the packet path is tested. Definitions of each test path are: ● The circuit (TDM) path: one of the Tone Generators sends a bit pattern through a TDM bus time slot to the ATM framer. The pattern is converted into ATM cells and looped back to the ATM-EI board, which converts the cell back into the bit pattern and puts it on a pre-determined time slot. A Tone Detector tests for the bit pattern and reports the test result. This test verifies that a large portion of the ATM-EIs circuit paths are functioning correctly. Figure 27: ATM Board Framer Loop-Around Test (#1260) on page 560 shows a diagram of the test. Figure 27: ATM Board Framer Loop-Around Test (#1260) TDM bus (PPN) ATM circuit pack Tone clock Tone detector ATM framer looped Packet Interface Packet bus (PPN) Note: PNC mode iodftone AWF 040699 ● Packet path: the Packet Interface circuit pack sends packet data to the ATM framer interface, where it is mapped into ATM cells and then looped around internally. The cells are converted back to packet data after it has been looped. This portion of the test verifies correct operation of the ATM-EI’s packet-bus interface and a large portion of the ATM-EI's packet paths. Figure 28: ATM Board Framer Loop-Around Test (#1260) (non-EAA, Packet Path) on page 561 shows the packet switched signal path for the ATM circuit pack. ● This test verifies the operation of a large portion of the ATM-EI circuit and packet paths, but does not verify the optical portion of the lightwave transceiver. If this test passes, the ATM-EI circuit pack is functioning correctly, but faults can exist in the lightwave transceiver. If the test fails, the fault can be on the board. After the test results are reported, the ATM framer is taken out of loopback. Note: This test can be run on active or standby ATM-EIs, but it is not allowed if an ATM-EI is the Expansion Archangel. 560 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Figure 28: ATM Board Framer Loop-Around Test (#1260) (non-EAA, Packet Path) ATM circuit pack TDM bus (EPN X) Tone clock Tone detector ATM framer looped PNC mode Packet bus (PPN) ATM circuit pack ATM circuit pack Packet interface ATM switch PNC mode ATM expansion archangel PNC mode Packet bus (EPN X) iodfpak AWF 040699 Table 181: ATM Board Framer Loop-Around Test (#1260) Error Code Test Result Description / Recommendation 1002 ABRT The system could not allocate timeslots for the test. The system could be under heavy traffic conditions or it could have timeslots out of service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 3 times. 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Verify that at least one Tone Detector resides in this PN. (Even without a TTR-LEV error, the tested circuit pack’s PN could be missing a Tone Detector.) If missing, the test always aborts for this circuit pack, without harming the system. Note: A TN2182 Tone-Clock circuit pack must be of vintage B or newer. If an earlier vintage circuit pack resides in a PN, this test always aborts with this abort code. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 3 times. 1 of 5 Issue 1 June 2005 561 Communication Manager Maintenance-Object Repair Procedures Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Code Test Result Description / Recommendation 1015 ABRT The ATM-EI circuit pack has not been busied out. 1. Busyout the ATM-Expansion Interface circuit pack, then repeat test board location long . 1031 ABRT If the ATM Expansion Interface circuit pack is in a PN and is on the active PNC, this test cannot be executed. 1. If PNC Duplication is enabled, attempt to make the standby PNC active using reset pnc interchange. 2. If the PNC Interchange is successful, rerun the test. 1033 ABRT The ATM-EI circuit pack is absent. 1. Use list atm pnc to verify that switch recognizes the circuit pack. 2. Retry the command. 1139 ABRT The packet bus in the PN where this ATM-EI board resides has a major alarm against it. This test needs to use the alarmed PN’s packet bus. 1. Resolve any PKT-BUS problems. 2. Retry the command. 1141 ABRT The Packet Interface circuit pack is out of service. 1. Resolve any PKT-INTF problems. 1394 ABRT The ATM-EI board is out of service and the test cannot be run. This condition is due to a change in the ATM-EI board’s ability to communicate with the ATM switch. 1. Run Test #241. If it does not pass, see repair procedures for Expansion Interface 2-Way Transmission Test (#241). 1395 ABRT This test cannot be run on an ATM-EI circuit pack if it is part of the B-side PNC and duplicated PNC is not enabled. 1. If this test needs to run on this ATM-EI circuit pack, enable PNC duplication with the change system-parameters duplication command. 2. Prevent the system from doing a PNC interchange by executing the set PNC lock command. 3. Repeat this test. 2 of 5 562 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Code Test Result Description / Recommendation 1407 ABRT This test cannot be run on an ATM-EI board that is on the active PNC because it cannot be busied out. This error code indicates that PNC duplication is enabled. 1. Attempt to perform a PNC interchange with the reset pnc interchange command. 2. If the PNC interchange is successful, busyout the original ATM-Expansion Interface circuit pack with the busyout board location (address of the original ATM-EI board) command. 3. Retry the command. 2000 ABRT Response to the test was not received in the allowable time period. 1. Retry the command at 1-minute intervals up to 3 times. 2060 ABRT The link on the packet bus being used to perform the test has failed. 1. Retry the command at 1-minute intervals up to 3 times. 2. If the test continues to abort, resolve any PKT-INTF errors. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 3 times. 2500 ABRT Internal system error. 1. Retry the command at 1-minute intervals up to 3 times. 1 FAIL The test did not detect the test tone through the loop-around connection. Note: Note: The packet portion of this test was not run since the circuit portion failed. 1. Test the active Tone-Clock (test tone-clock location) in the PN that contains the defective ATM-EI circuit pack to verify that dial tone is being supplied. 2. If the Tone-Clock is healthy, test the ATM-EI circuit pack (test board location long). 3. If this test continues to fail, replace the ATM-EI circuit pack or transceiver. 4. Test the new ATM-EI circuit pack (test board location long). 3 of 5 Issue 1 June 2005 563 Communication Manager Maintenance-Object Repair Procedures Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Code Test Result Description / Recommendation 2 FAIL The test tone was transmitted and detected correctly, but the correct data packet was not detected by the Packet Interface circuit pack. 1. Test the Packet Interface circuit pack to verify that it is functioning properly. If any tests fail, investigate those tests and repair the Packet Interface circuit pack. 2. If the Packet Interface circuit pack is OK, resolve any DS1C-BD alarms or errors (if so equipped). 3. Test the ATM-EI circuit pack (test board location long). 4. If this test continues to fail, replace the ATM-EI board. 5. Test the new ATM-EI circuit pack (test board location long). 3 FAIL The test tone was transmitted correctly, but the returned tone was distorted. 1. If the Tone-Clock is healthy, test the ATM-EI circuit pack (test board location long). 2. If this test continues to fail, replace the ATM-EI circuit pack. 3. Test the new ATM-EI circuit pack (test board location long). 4 FAIL Unable to create loop for TDM path for this test. 1. Retry the command at 1-minute intervals up to 3 times. 2. If this test continues to fail, replace the ATM-EI circuit pack. 3. Test the new ATM-EI circuit pack (test board location long). 5 FAIL Unable to create loop for packet path for this test. 1. Retry the command at 1-minute intervals up to 3 times. 2. If this test continues to fail, replace the ATM-EI circuit pack. 3. Test the new ATM-EI circuit pack (test board location long). 6 FAIL A previously-established loop around was not released. 1. Enter reset board location. 2. Retry the command at 1-minute intervals up to 3 times. 3. If this test continues to fail, replace the ATM-EI circuit pack. 4. Test the new ATM-EI circuit pack (test board location long). 4 of 5 564 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 181: ATM Board Framer Loop-Around Test (#1260) (continued) Error Code 0 Test Result Description / Recommendation PASS The ATM-EI board is functioning properly, however this test does not verify that the optical portion of the lightwave transceiver is functioning. NO BOARD No board was detected by the test. 1. Resolve either wrong board (Error 125) or no board (Error 131) issues, if applicable. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the NCE chip on board could be bad. Replace the board and retest. 5 of 5 ATM Board Time Of Day Update (#1261) This test is nondestructive. The ATM circuit pack requires a reference time to do SDH/SONET performance monitoring. This test updates the system time to the board and synchronizes the board with the S8700 Multi-Connect system’s clock during initialization, scheduled maintenance, and craft long test. Table 182: ATM Board Time Of Day Update (#1261) Error Code Test Result Description / Recommendation 2031 FAIL The attempt to send the message to the ATM-EI circuit pack was not successful. 2500 FAIL Did not send the time-of-day information to the board. 1. Retry the command at 1-minute intervals up to 3 times. PASS The ATM-EI circuit pack is successfully updated with system time. 1. If status port-network still indicates that this link is down, it is possible that one or both of the ATM-EI circuit packs have been busied out. 2. If the link still does not come up, reset one or both ATM-EI circuit packs on the link. 1 of 2 Issue 1 June 2005 565 Communication Manager Maintenance-Object Repair Procedures Table 182: ATM Board Time Of Day Update (#1261) (continued) Error Code Test Result Description / Recommendation 0 NO BOARD No board detected. 1. Resolve either wrong board (Error 125) or no board (Error 131) issues, if applicable. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the circuit pack’s NCE chip could be bad. Replace the pack and retest. 2 of 2 ATM Board Reset (#1256) This test is destructive. If the ATM-EI board is a standby in a PN, the reset is done through the SAKI reset interface. If the ATM-EI is an Expansion Archangel (active ATM-EI board in the PN) and if the EAL is present, a special message is sent to the board over the EAL. Table 183: ATM Board Reset (#1256) Error Code Test Result Description / Recommendation 1386 ABRT No Active EAL to the board. This error applies only if the board under test is in a PN. Check the error logs for SYS-LINK (System Links) errors against the PN where the ATM-EI resides, and take appropriate diagnostic action for the SYS-LINK. 1015 ABRT This test cannot be run because the ATM-EI circuit pack has not been busied out. 1. Busyout the ATM circuit pack, then repeat test board location long. 1407 ABRT ABORT 1. Perform a PNC Interchange 2. Try to reset the board again. 1 of 2 566 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 183: ATM Board Reset (#1256) (continued) Error Code Test Result Description / Recommendation None ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2. If the test continues to abort escalate the problem. 2000 ABRT Did not receive the SANITY response in the given time. 1. Wait for 5 minutes and see if board is visible to the system by using list config all. 2. If the board is visible, run the test again. If same abort code results, escalate the problem. 3. If the board is not visible to the system with list configuration all, reseat the board. 4. If the board is still not recognized by the system, replace the board. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 2500 ABRT Internal system error 1. Try to reset the board again. 1 FAIL The circuit pack failed to reset. 2 FAIL The circuit pack failed to restart. 1. Execute command again. 2. If the problem persists, replace the circuit pack. PASS The ATM-EI circuit pack is successfully reset. 1. If status port-network still indicates that this link is down, it is possible that one or both of the ATM-EI circuit packs are busied out. 2. If the links do not come up after reset, review the error logs and take appropriate diagnostic action. 2 of 2 Issue 1 June 2005 567 Communication Manager Maintenance-Object Repair Procedures ATM Cross Talk Test (#1298) This test is nondestructive. The ATM board Cross Talk test verifies that the selected TDM bus time slot never crosses over to time slots reserved for other connections. The test also checks for cross connections, where the board talks to time slots other than those specified. Since this test uses many system resources (TDM time slots, Tone Generator, Tone Detector, and others), it runs as a part of demand test only. This test fails if either the TDM programmable logic and/or the interface to the DSP is not operating properly. Failure of these components can result in 1-way or noisy connections. Refer to Figure 29: ATM Cross Talk Test #1298 schematic on page 568 for a schematic of this test. Note: Note: This test takes approximately 12 minutes and applies only to TN2305 and TN2306 circuit packs. Figure 29: ATM Cross Talk Test #1298 schematic TDM bus (PN X) Tone detector iodfatcr AWF 040699 ATM circuit pack DSP Talker PNC mode Table 184: ATM Crosstalk Test (#1298) Error Code Test Result Description / Recommendation ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1002 ABRT The system could not allocate time slots for the test. The system could be under heavy traffic conditions or it could have time slots out-of-service due to TDM-Bus errors. Refer to TDM-BUS to diagnose these errors. 1. If the system has no TDM-Bus errors and is not handling heavy traffic, repeat test at 1-minute intervals up to 5 times. 1 of 2 568 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 184: ATM Crosstalk Test (#1298) (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present or some Tone Detectors may be out-of-service. 1. Resolve any TTR-LEV errors in the Error Log. 2. Resolve any TONE-PT errors in the Error Log. 3. If neither condition exists, retry the test at 1-minute intervals up to 5 times. 2000 ABRT Response to the test was not received within the allowable time period. 1. Retry the command at 1-minute intervals up to 5 times. 2100 ABRT Could not allocate the necessary system resources to run this test. 1. Retry the command at 1-minute intervals up to 5 times. 1962 ABRT Every TALKER DSP is busy (an unlikely event). 1. Retry the command at 1-minute intervals up to 3 times. 2302 ABRT Inconsistent uplink message from the ATM-EI board. This is a very unlikely event. 1. Retry the command at 1-minute intervals up to 3 times. 2752 ABRT The circuit pack in this location is not a TN230X. 1–8 None FAIL The board is writing to unauthorized TDM time slots. The error code indicates the number of faulted TALKER DSPs. 1. Retry the command up to 3 times. 2. If the failure persists, replace the circuit pack. 1–8 PASS The board is not talking to unauthorized time slots on the TDM Bus. The error code indicates the number of TALKER DSPs that were tested. 2 of 2 Issue 1 June 2005 569 Communication Manager Maintenance-Object Repair Procedures ATM Board DSP Test (#1293) This test is nondestructive and is designed to test the board’s interface to the TDM bus and the functions of all 24 on-board DSPs (Digital Signal Processors). There are three functional types of DSPs: ● talkers – put data on the TDM bus ● listeners – take data off the TDM bus ● echo cancelers – as implied Listener and echo cancelers are tightly coupled because firmware allocates sets of DSPs. Since there are a total of 24 DSPs on the board, there can be up to 8 triplets allocated. If the test fails for every DSP, a MAJOR alarm is raised against the board. If the test fails for one or more DSPs, a MINOR alarm is raised. If a DSP is busy, the test for that particular DSP is considered passed. The test aborts if the system resources (for example, the TDM time slots, Tone Generator, and others) are not available. This test applies to TN2305 and TN2306 ATM-EIs, both active and standby, and is run as part of craft short and long testing, periodic, scheduled, initialization, and error analysis testing. Refer to Figure 30: ATM Board DSP Test (#1293) on page 570 for a diagram of this loop-around test. Figure 30: ATM Board DSP Test (#1293) TDM bus (PN X) ATM circuit pack Tone clock CCMS CCMS Tone detector iodfatmd AWF 040699 DSP listener DSP echo DSP talker Table 185: ATM Board DSP Test (#1293) Error Code Test Result Description / Recommendation 1002 ABRT The system could not allocate time slots for the test. The system could be under heavy traffic conditions or it could have time slots out of service due to TDM-BUS errors. 1. If the system has no TDM-BUS errors and is not handling heavy traffic, retry the command at 1-minute intervals up to 3 times. 1 of 3 570 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-EI (Expansion Interface Circuit Pack) Table 185: ATM Board DSP Test (#1293) (continued) Error Code Test Result Description / Recommendation 1003 ABRT The system could not allocate a tone receiver for the test. The system may be oversized for the number of Tone Detectors present, or some Tone Detectors may be out of service. 1. Verify that at least one Tone Detector resides in this PN. (Even without a TTR-LEV error, the tested circuit pack’s PN could be missing a Tone Detector.) If missing, the test always aborts for this circuit pack, without harming the system. 2. Resolve any TONE-PT errors. 3. If neither condition exists, retry the command at 1-minute intervals up to 3 times. 1962 ABRT Every DSPs is busy (an unlikely event). 1. Retry the command at 1-minute intervals up to 3 times. 2000 ABRT Response to the test was not received within the allowable time period for some of the DSPs. 1. If the board is in standby, reset the board and run the test again. 2. Look into the Error Log for Error Type 1218 (bad DSP). If Error Type 1218 is not logged against this board, run the DSP test again and see if the error persists. 2100 ABRT Could not allocate the necessary system resources to run this test. 2302 ABRT Inconsistent uplink message from the ATM-EI board (an unlikely event). 1. Retry the command at 1-minute intervals up to 3 times. 2500 ABRT Internal system error 2752 ABRT The circuit pack in this location is not a TN230X. 2 of 3 Issue 1 June 2005 571 Communication Manager Maintenance-Object Repair Procedures Table 185: ATM Board DSP Test (#1293) (continued) Error Code Test Result Description / Recommendation XYZ FAIL A device on the circuit pack is failing. There is at least one bad DSP on the board. Values are as follows: ● The X value indicates the number of talker DSPs ● Y indicates the number of listener DSPs ● Z indicates the number of Echo Canceler DSPs that have failed the test. 1. Run the tests for the active Tone-Clock in the PN that contains the indicted ATM-EI circuit pack to verify that dial-tone is supplied. 2. If the Tone-Clock is healthy, repeat the short test on the ATM-EI board. 3. If this test continues to fail, replace the ATM-EI circuit pack. XYZ PASS The test passed for some or all DSPs depending on XYZ values. XYZ indicates the number of talker, listener and echo-canceler DSPs for which the test passed, respectively. In the DSPs that passed the test, the test tone was correctly detected by the DSP Listener and by tone-detector for the DSP Talkers on both buses, and the Echo Canceler DSPs are working properly. 0 NO BOARD No board was detected by the test. 1. Check the Error Log for wrong board (Error Type 125) or no board (Error Type 131). Resolve either of these issues, if applicable. 2. Check that the board is properly translated and inserted. If so, check for hyperactivity (Error Type 1538). If hyperactive, use reset board location. 3. Run the test again. If it fails, the circuit pack could be bad. Replace the circuit pack and retest. 3 of 3 572 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-INTF (TN2305/6) ATM-INTF (TN2305/6) S8700 MC MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO ATM-INTF WRN test board location ATM interface board The system recognizes a TN2305/6 as an ATM interface board (ATM-INTF) unless it has an assigned personality (add atm pnc or add atm trunk). ATM-INTF does not have an associated maintenance strategy, although the: ● list config and change circuit-pack reveal the board ● test board runs an on-demand Control Channel test ● reset board resets the board Table 186 lists circuit packs that are ATM-EI boards if they are administered to provide ATM port-network connectivity (ATM PNC). Table 186: ATM-EI circuit packs for ATM PNC Note: Circuit Pack Fiber Echo Cancellation TN2305 Multimode Yes TN2306 Single-mode Yes Note: Always replace an ATM-EI circuit pack with the same type. Error Log Entries and Test-to-Clear Values Table 187: ATM-INTF Error Log Entries Error Type Aux Data Associated Test Alarm Level On/Off Board 23 (a) 0 None WRN Off None MINOR On None WRN Off 125 (b) 217 (c) 0 Test-to-Clear Value Issue 1 June 2005 573 Communication Manager Maintenance-Object Repair Procedures Notes: a. Error Type 23: The ATM expansion interface circuit pack is administered through a change circuit-pack command, but has not been inserted into the system. Insert the circuit pack. b. Error Type 125: A wrong circuit pack is located in the slot where this circuit pack is logically administered. To resolve this problem either remove the wrong circuit pack or insert the logically-administered circuit pack. c. Error Type 217: The ATM circuit pack is physically present but has not been given a personality. Remove the circuit pack or administer it using add atm pnc or add atm trunk. System Technical Demanded Tests: Descriptions and Error Codes Test failure is not logged in the error log. Order of Investigation Short Test Sequence Long Test Sequence X X Control Channel Loop Around test (#52) D/ND Nondestructive Control Channel Loop-Around Test This test queries the circuit pack for its circuit-pack code and vintage, and verifies its records. Table 188: Test #52: Control Channel Loop-Around Error Code Test Result Description / Recommendation 2000 ABRT The response to the test request was not received within the allowable time period. 2100 ABRT The system resources required to this test are not available. 1. Retry the command at 1-minute intervals up to 5 times. 2500 ABRT Internal system error. 1. Retry the command at 1-minute intervals up to 5 times. 1 of 2 574 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-INTF (TN2305/6) Table 188: Test #52: Control Channel Loop-Around (continued) Error Code Test Result Description / Recommendation FAIL The circuit pack failed to return the circuit pack code or vintage. 1. Retry the command up to 5 times. 2. If the problem continues, reset the circuit pack. 3. Retry the command up to 5 times. Any PASS Communication with this circuit pack is successful. NO BOARD This is normal if the test is being executed when: 1. The board is not physically in the system. 2. The system is booting. Otherwise, there is some inconsistency in the date stored in the system. 1. Verify that the board is physically in the system. 2. Verify that the system is not in the process of booting. 3. Retry the command at 1-minute intervals up to 5 times. 2 of 2 Issue 1 June 2005 575 Communication Manager Maintenance-Object Repair Procedures ATM-NTWK (ATM Network Error) S8700 MC MO Name in Alarm Log Physical Name in Error Log1 Alarm Level Full Name of MO ATM-NTWK ATUUP WRN ATM Network Error ATM-NTWK location WRN ATM Network Error 1. AT indicates it is an ATM switch-related address, UU is the connection number. The connection number can be converted into a board location with display atm pnc UU, which shows the translations for the board that reported the ATM network error. P indicates if the ATM-EI board (reporting the ATM network error) is on the PNC’s A side or the B side. If the system is simplex, only A is valid. In an ATM PNC configuration, a proprietary Center Stage Switch (CSS) is replaced by an ATM network. Because CSS nodes are replaced by the ATM network in the ATM PNC configuration, SNI boards are no longer needed. In place of the SNI boards, ATM Expansion Interface (EI) or ATM Circuit Emulation Service (CES) boards are connected to an ATM switch port over a fiber-optic cable. The ports on the ATM switch are under control of its maintenance software. Refer to ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124, for more information. An error against ATM-NTWK indicates a problem in the ATM network (including the ATM switch) that is affecting service quality. These error events are either: ● Reported by the ATM network to an ATM EI or ATM CES board ● Detected by either the ATM EI or ATM CES board itself Since these errors are not related to the ATM EI or ATM CES board, they are not reported against the ATM-EI or ATM-TRK MO. However, some of these errors invoke alarms that require action by the system’s maintenance software, while other log-only errors require no action. Error Codes and Aux Data values The Cause Code/Error Type information is shown in Table 189. These are the possible errors that can be logged against the ATM-NTWK MO. 576 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-NTWK (ATM Network Error) If the ATM-NTWK MO receives more than 6 errors, the most recent are discarded. Table 189: Error codes and Aux Data values ATM-NTWK Cause Code/ Error Type Aux Data Cause Codes Description NORMAL EVENTS 0 (a) Network unreachable 1 (a) Unallocated (unassigned) number. This cause indicates that the called party cannot be reached because, although the number is in a valid format, it is not currently assigned (allocated). 2 (a) No route to specified transit network. This cause indicates that the equipment sending this cause has received a request to route the call through a particular network that it does not recognize, either because the transit network does not exist or because that particular transit network does not serve the equipment that is sending this cause. This cause is supported on a network-dependent basis. 3 (a) No route to destination. This cause indicates that the called party cannot be reached because the network through which the call has been routed does not serve the destination desired. This cause is supported on a network-dependent basis. 10 (a) VPCI/VCI unacceptable. This cause indicates that the virtual channel most recently identified is not acceptable to the sending entity for use in this call. 16 (a) Normal call clearing. This cause indicates that the call is being cleared because one of the users involved in the call has requested that the call be cleared. Under normal situations, the source of this cause is not the network. 17 (a) User busy. This cause indicates that the called party is unable to accept another call because the user busy condition has been encountered. This cause value can be generated by the called user or by the network. 18 (a) No user responding. This cause is used when a called party does not respond to a call establishment message with a connect indication within the prescribed period of time allocated. 1 of 6 Issue 1 June 2005 577 Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Code/ Error Type Aux Data Cause Codes Description 21 (a) Call rejected. This cause indicates that the equipment sending this cause does not wish to accept this call, although it could have accepted the call because the equipment sending this cause is neither busy nor incompatible. Note: If the call was rejected by the far-end ATM-EI or ATM-CES board, there could also be additional information about this rejection in an ATM-EI error log entry. Look for an ATM-EI or error with an Error Type between 1104 and 1119 inclusive, with approximately the same time stamp as this error. 22 (a) Number changed. This cause is returned to a calling party when the called party’s number indicated by the calling user is no longer assigned. The new called party’s number can optionally be included in the diagnostic field. If a network does not support this capability, cause number 1 “unassigned (unallocated) number” is used. 23 (a) User rejects every call with CLIR (calling line identification restriction). This cause is returned by the called party when the call is offered without calling party’s number information and the called party requires this information. 27 (a) Destination out of order. This cause indicates that a user-indicated destination cannot be reached because a signaling message could not be delivered to the remote user over the destination’s interface (for example, a physical-layer or SAAL failure at the remote user, or remote user’s equipment is off line). 28 (a) Invalid number format (address incomplete). This cause indicates that the called user cannot be reached because the called party’s number is not in a valid format or has insufficient digits. 30 (a) Response to STATUS ENQUIRY. This cause is included in the STATUS message when the reason for generating the STATUS message was the prior receipt of a STATUS ENQUIRY message. 31 (a) Normal, unspecified. When no more specific cause values apply, this cause reports a normal event. 32 (a) DTL transit not-my-node ID RESOURCE UNAVAILABLE 35 (a) Requested VPCI/VCI not available. This cause indicates that the requested VPCI/VCI is not available. This can be caused by mismatched VCI ranges on different ATM switches. 36 (a) VPCI/VCI assignment failure 2 of 6 578 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-NTWK (ATM Network Error) Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Code/ Error Type Aux Data Cause Codes Description 37 (a) User Cell Rate not available 38 (a) Network out of order. This cause indicates that the network is not functioning correctly and that the condition is likely to last a relatively long time. (Immediately retrying the call is unlikely to succeed.) 41 (a) Temporary failure. This cause indicates that the network is not functioning correctly, but the condition is unlikely to last long. (Immediately retrying the call is likely to succeed.) 43 (a) Access information discarded. This cause indicates that the network could not deliver access information to the remote user as requested (that is, ATM adaptation-layer parameters, Broadband low-layer information, Broadband high-layer information, or sub-address as indicated in the diagnostic). 45 (a) No VPCI/VCI available. This cause indicates that no appropriate VPCI/VCI is currently available to handle the call. 47 (a) Resource unavailable, unspecified. When no more specific cause values apply, this cause reports a resource-unavailable event. SERVICE OR OPTION UNAVAILABLE 49 (a) Quality of Service unavailable. This cause reports that the requested Quality of Service cannot be provided. 51 (a) User cell rate not available. This cause reports that the requested ATM Traffic Descriptor is unobtainable. 57 (a) Bearer capability not authorized. This cause indicates that a user-requested bearer capability is implemented by the cause-sending equipment, but the user is not authorized to use the capability. 58 (a) Bearer capability not currently available. This cause indicates that the user-requested bearer capability is implemented by the cause-sending equipment, but the capability is currently unavailable. 63 (a) Service or option not available, unspecified. When no more specific cause values apply, this cause reports an unavailable service or option event. 65 (a) Bearer capability not implemented. This cause indicates that its sending equipment does not support the bearer capability requested. 73 (a) Unsupported combination of traffic parameters. This cause indicates that the combination of traffic parameters contained in the ATM traffic descriptor information element (IE) is not supported. 3 of 6 Issue 1 June 2005 579 Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Code/ Error Type Aux Data Cause Codes Description 78 (a) AAL parameters cannot be supported. INVALID MESSAGES 81 (a) Invalid call reference value. This cause indicates that its sending equipment received a message with a call reference that is currently inactive on the user-network interface. 82 (a) Identified channel does not exist. This cause indicates that its sending equipment received a request to use a channel not activated for the call’s interface. 88 (a) Incompatible destination. This cause indicates that its sending equipment received a request to establish a call with either Broadband low-layer information, Broadband high-layer information, or other compatibility attributes that cannot be accommodated. 89 (a) Invalid endpoint reference value. This cause indicates that its sending equipment has received a message with an endpoint reference that is currently idle on the user-network interface. 91 (a) Invalid transit network selection. This cause indicates that a transit network identification was received in an incorrect format. 92 (a) Too many pending add-party requests. This cause indicates a temporary condition when the calling party sends an add-party message, but the network rejects the message due to full queues. 93 (a) AAL parameters cannot be supported. This cause indicates that its sending equipment received a request to establish a call with ATM adaptation-layer parameters that cannot be accommodated. PROTOCOL ERROR 96 (a) Mandatory information element (IE) is missing. This cause indicates its sending equipment has received a message with a missing IE. 97 (a) Message type either non-existent or not implemented. This cause indicates that its sending equipment received a message with an unrecognized type, either because the type is undefined, or defined but not implemented by the cause-sending equipment. 4 of 6 580 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-NTWK (ATM Network Error) Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Code/ Error Type Aux Data Cause Codes Description 99 (a) Information element (IE) either non-existent or not implemented. This cause indicates that its sending equipment received a message with an unrecognized IE, either because the IE’s identifier(s) are undefined, or defined but not implemented by the cause-sending equipment. This cause indicates that its sending equipment discarded the IE. However, the equipment could still process the message since this IE was not required. 100 (a) Invalid contents in information element (IE). This cause indicates that its sending equipment received and implemented an IE. However, one or more of the IE’s fields are coded in a way that the cause-sending equipment has not implemented. 101 (a) Message not compatible with call state. This cause indicates receipt of a message that is incompatible with the call state. 102 (a) Recovery on timer expiration. This cause indicates that a timer’s expiration initiated an error-handling procedure. 104 (a) Incorrect message length 111 (a) Protocol error, unspecified. When no more specific cause values apply, this cause reports a protocol-error event. 5 of 6 Issue 1 June 2005 581 Communication Manager Maintenance-Object Repair Procedures Table 189: Error codes and Aux Data values ATM-NTWK (continued) Cause Code/ Error Type Aux Data Cause Codes Description 257 to 300 (b) (b) ATM Impaired Paths 1. Examine the error log (display errors), atm setup-events log (list measurements atm svc-setup), and atm pnc-latency (list measurements atm latency) screens to help diagnose the problem, although the switch could be operating normally. In this case, you should consider raising the Activation threshold and/or increasing the Timeout value on the ATM-RELATED System Parameters screen. (change system atm). Use list measurements atm svc-setup to see information about errors associated with connection numbers. 2. After entering the above command, note the time stamps shown in the list measurements atm setup-events screen. Execute the above command periodically and note the time stamps. If the time stamps have changed for a particular From Conn-To Conn pair, this indicates there are still setup failures/delays for that connection. 3. After verifying that every associated ATM endpoint is operating correctly, and if errors are still occurring, contact your local service provider. 301 (c) ANY System wide ATM Impaired Paths. See the suggestions listed above to trouble shoot these errors. 769 (d) ATM CLP (Cell Loss Priority) Bit Errors 1025 (e) ATM Congestion Bit Errors 1281 (f) ATM Cell Underrun Errors 1537 (g) ATM Cell Overrun Errors 1793 (h) ATM Lost Cells 6 of 6 582 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-NTWK (ATM Network Error) Notes: a. Aux Data values for Setup and Add Party (XX = port network, YYY = location code). Aux Data values for WSP Setup (XX = WSP number, YYY = location code). Table 190: Location codes from Aux Data values on page 583 is a list of UNI 3.1 location codes: Table 190: Location codes from Aux Data values Setup (Location Code) Add Party (Location Code) WSP Setup (location Code) 0 500 800 User 1 501 801 Private network serving the local user 2 502 802 Public network serving the local user 3 503 803 Transit network 4 504 804 Public network serving the remote user 5 505 805 Private network serving the remote user 7 507 807 International network 10 510 810 Network beyond interworking point Location Code Meaning b. Error Types 257 to 300: used to determine the destination PNC connection number of an ATM Network connection that is experiencing an impaired path. The connection number is obtained by subtracting 256 from the number that is shown in the Error Type field. See the following example: If the Error Type field = 263, subtract 256, which equals 7, the PNC destination connection number. The Aux Data field contains the originating and destination PN number (XXYY). Where XX = the originating PN #, and YY = the destination PN # for example: 1. Aux Data = 302 3 = orig 2 = dest 2. Example Aux Data = 1510 15 = orig 10 = dest c. Error Type 301 indicates that there is a system wide impaired path network problem. Note: Note: Under certain circumstances network errors can be against the ATM EI board. Issue 1 June 2005 583 Communication Manager Maintenance-Object Repair Procedures d. Error Type 769: ATM CLP (Cell Loss Priority) Bit Errors The ATM cell header has a bit called the cell loss priority (CLP) bit. The bit indicates one of two states: the cell is eligible for discarding, or it is not. In an ATM configuration, every cell is transmitted into the ATM network with the CLP bit set to 0 indicating that these cells are NOT eligible for discarding. Should the system ever receive a cell from the ATM network with the CLP bit set to 1 (discard eligible), an entity in the ATM network modified the bit during transit. Generally, an ATM network switch sets the CLP bit to 1 (discard eligible) only if the cell fails to conform to the cell rate specified in the traffic contract for the VC. However, Communication Manager cell emissions conform with the VC traffic contract. Therefore, the presence of a non-conforming cell implies that something else in the ATM network switch is setting the CLP bit in some cells, the ATM switch can also be policing out (discarding) cells which do not conform to the traffic contract. This error can occur together with other errors such as: “Excessive AAL-5 CRC errors” or “Excessive LAP-D retransmissions” These errors affect SVCs with Variable Bit Rate (VBRnt) traffic contracts. VBR SVCs transport system links such as EAL, PACL, and PRI links. Again, this indicates problems with cell transmissions in the ATM network. If cell discard is happening generically in the ATM network, other symptoms can affect the Constant Bit Rate (CBR) SVCs including audible artifacts in talk paths, failure of modems over voice lines, and “Cell Underruns” - see note (f). e. Error Type 1025: ATM Congestion Bit Errors The ATM cell header has a bit called the congestion bit. In Communication Manager ATM, every cell is transmitted into the ATM network with the congestion bit set to 0 (congestion not experienced). Should the system ever receive a cell from the ATM network with the congestion bit set to 1 (congestion experienced), an entity in the ATM network modified the bit during transit. It simply indicates that the ATM network is experiencing heavy traffic. During periods of congestion, the ATM network can choose to discard cells even though those cells conform to their traffic contracts. Should the ATM network discard cells, errors such as the following can occur: “Excessive AAL-5 CRC errors” “Excessive LAP-D retransmissions”. These errors affect SVCs with Variable Bit Rate (VBRnt) traffic contracts. VBR SVCs transport system links such as EAL, PACL, and PRI links. Symptoms that can affect the Constant Bit Rate (CBR) SVCs include audible artifacts in talk paths, failure of modems over voice lines, and “cell Underruns” – see note (f). f. Error Type 1281: ATM Cell Underruns Communication Manager ATM monitors for cell underrun conditions on SVCs with Constant Bit Rate (CBR) traffic contracts or on ATM CES trunks. In either case, cells are expected to arrive at a fixed rate. If cells arrive below that rate, an underrun condition exists. The most likely cause of cell underruns is a problem with cell transmission through the ATM network. 584 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM-NTWK (ATM Network Error) Possible symptoms include audible artifacts in talk paths and failure of modems over voice lines. If cell loss is happening generically in the ATM network, other symptoms like “excessive AAL-5 CRC errors” or “excessive LAP-D retransmissions” are possible on SVCs with Variable Bit Rate (VBRnt) traffic contracts. The VBR SVCs transport system links such as EAL, PACL, and PRI links. Another ATM board within the system originally generated the arriving cells at the specified traffic contract rate. In order to have arrived at a lower rate, these cells were either slowed during transmission or possibly discarded by the ATM network. This indicates problems with cell transmission in the ATM network. Consult the ATM network vendor. Ask about cell delay variation, cell discard, and traffic policing. Cell underruns often happen in conjunction with cell overruns. If both occur, it further indicts the ATM network. g. Error Type 1537: ATM Cell Overruns Communication Manager ATM monitors for cell overrun conditions on SVCs with Constant Bit Rate (CBR) traffic contracts or on ATM CES trunks. In either case, cells are expected to arrive at a fixed rate. If cells arrive above that rate, an overrun condition exists. The most likely cause of cell overruns is a problem with cell transmission through the ATM network. Both cell underruns and overruns are typical symptoms of cell transmission problems like cell jitter or delay. The ATM board attempts to compensate somewhat by buffering cells. However, if the ATM network transmission delays are high, the board could conclude that it has seen a cell overrun because it has exhausted all of its buffer space. If cell underruns or both cell underruns and overruns occur, indict the ATM network. Consult the ATM vendor. Ask about cell delay variation, cell discard, and traffic policing. Another much less likely cause of cell overruns is that an ATM board is generating cells above the traffic contract rate. Suppose, a board somehow generates cells too quickly. The ATM network likely reacts by at least setting the CLP bit in the cells that exceed the traffic contract (see note (d) for ATM CLP errors). The ATM network can also discard the excess cells. If only cell overruns occur, locate the ATM board generating those cells. Execute test board long. If the board passes, then the ATM network remains the likely cause of transmission problems. Consult the ATM network vendor. Ask about cell delay variation, cell discard, and traffic policing. h. Error Type 1793: ATM lost cells: The ATM board receiving the CBR cell stream is detecting out-of-sequence AAL1 sequence numbers, above the defined threshold. This normally indicates that the ATM network has lost the missing cells. In this case, “lost” could mean that the cells were, for example, policed out, lost to congestion, or misdirected to another endpoint. The likely user-visible symptoms of lost cells are missing talk paths or poor voice quality. Issue 1 June 2005 585 Communication Manager Maintenance-Object Repair Procedures The “lost cells” error can help you diagnose cell underrun problems. When cell underruns are accompanied by lost cells errors, the lost cells could have caused the underruns. But if you have cell under runs without lost cells, it could indicate that the underruns were due to network jitter instead. It is also possible that network jitter can cause both cell underruns and lost cells, if the jitter is so severe it causes the cells to violate their traffic contract. When accompanied by congestion or CLP errors, the congestion or CLP can be causing the lost cells. When accompanied by cell overrun errors, the cell overruns can be causing the TN2305 to discard cells, which in turn can show up as lost cells. Lost cells without other errors can indicate that cells are being corrupted, especially the AAL1 sequence number. In any case, consult your ATM network vendor about possible causes. Look for jitter (cell delay variation), cell discard, and traffic policing. 586 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM PNC-DUP (ATM PNC Duplication) ATM PNC-DUP (ATM PNC Duplication) S8700 MC MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO PNC-DUP NA status pnc PNC duplication The PNC-DUP MO tracks the health of the active and standby PNCs, controls planned and spontaneous interchanges, and manages related functions such as double call refresh and unrefresh, antithrashing, and so on. The main responsibility of PNC-DUP is to recover the system to full service in the event of a fault. In the event of multiple faults, PNC-DUP does its best to maximize service continuity. Note: ATM PNC-DUP behaves differently when the system is running the ATM PNC feature. While not a separate MO, this discussion explains the unique behavior of PNC-DUP under the ATM PNC feature. Note: In critical-reliability systems, the following components comprising the port-network connectivity (PNC), are duplicated: ● ATM-Expansion Interface (ATM-EI) circuit packs in port networks (PNs) ● Fiber-optic cables connecting the above circuit packs to the ATM Switch Interface Modules ● ATM Switch Although not part of the PNC, Tone-Clock circuit packs are also duplicated in each PN. ATM PNC systems can have up to 64 PNs. PNC duplication architecture utilizes an active/standby duplication scheme in which one complete set of PNC components supports call processing, while the duplicate PNC is held in reserve. All calls on the active PNC are simultaneously set up, or shadowed, on the standby PNC in order for it to be capable of instantly assuming active status when necessary, allowing for interchanges without service disruption (in the case of single faults). PNC duplication does not introduce any additional types of hardware or hardware faults, and there are no tests associated with the PNC-DUP MO. Instead, its error log entries contain useful information about the occurrence and causes of interchanges in order to facilitate diagnosis of problems, which can then be addressed by using the documentation for the individual MO involved. Issue 1 June 2005 587 Communication Manager Maintenance-Object Repair Procedures PNC-DUP Related Commands Table 191: PNC-DUP Commands on page 588 lists the PNC-DUP related commands and their output forms are fully described in Maintenance SAT Commands in Maintenance Commands Reference (03-300191). Table 191: PNC-DUP Commands Command Description status pnc Shows information about both PNCs’ operational status, including state of health, alarms, busyouts and locks. reset pnc interchange Initiates a demand PNC interchange. If the standby is healthy (all-zero state-of-health indexes), there is no effect on service. Otherwise, calls may be dropped. set pnc Locks or unlocks the active PNC, preventing interchanges. Does not interfere with double call setup. busyout pnc Removes the standby PNC from service. See also the section on busyout of PNC components. Busyouts and PNC-DUP Busyout pnc puts the standby PNC in the busyout state. In this condition: ● Double call set up is turned off. ● The standby PNC is unrefreshed; existing duplicate call connections are removed. ● PNC interchanges are prevented. Upon release, interchanges are re-enabled and a global refresh of double call setup on the standby is performed. When PNC duplication is in effect: ● An active PNC component cannot be busied-out. ● A standby PNC component can only be busied-out when the standby PNC is first busied-out. ● The standby PNC cannot be released unless all standby PNC components are released. 588 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers ATM PNC-DUP (ATM PNC Duplication) Enabling and Removing PNC Duplication To Enable PNC Duplication To enable PNC duplication, perform the following sequence of steps: 1. Enable administration of PNC-DUP on the change system-parameters customer-options screen. 2. Fully administer duplicate ATM PNC connectivity. Verify by list atm pnc. Or for IP duplication, go to step three. 3. Fully administer IPSI duplication (ipserver-interface duplication). Verify by using list ipserver-interface. 4. Activate PNC-DUP through the change system-parameters duplication screen. This is not allowed if any component of either PNC (A or B) is busied out. 5. The system must insert all connectivity-related components for both standby and active PNC,
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