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Owner’s Manual Care and Operation INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. NOTICE: DO NOT discard this manual! DANGER If you smell gas: 1. Shut off gas to the appliance. Models: CARODG36I-B CARODG42I-B 2. Extinguish any open flame. 3. If odor continues, keep away from the appliance and immediately call your gas supplier or fire department. WARNING: For Outdoor Use Only. WARNING Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance. WARNING! Risk of Fire! Do not install glass doors on this fireplace. Glass doors could cause overheating of adjacent structures. DANGER WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operating and maintenance instructions thoroughly before installing or servicing this equipment. CARBON MONOXIDE HAZARD This appliance can produce carbon monoxide which has no odor. Using it in an enclosed space can kill you. Never use this appliance in an enclosed space such as a camper, tent or home. Pour demander un exemplaire en français de ce Manuel du propriétaire, visitez www.heatnglo.com/translations. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 1 1 Welcome Read this manual before operating this appliance. Please retain this Owner’s Manual for future reference. Read the Installation Manual before making any installation or finishing changes. A. Congratulations Congratulations on selecting an Outdoor Lifestyles gas fireplace, an elegant and clean alternative to wood burning fireplaces. The Outdoor Lifestyles gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency. As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings. This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals. The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems. Your new Outdoor Lifestyles gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Outdoor Lifestyles family of fireplace products! Local Dealer Information DEALER: Fill in your name, address, phone and email information here and appliance information below. Dealer Name: ________________________________________________________ Address: ____________________________________________________________ ____________________________________________________________ Phone: _____________________________________________________________ Email: _____________________________________________________________ Appliance Information: Brand:_________________________________________________ Model Name:____________________________ Serial Number:___________________________________________ Date Installed:___________________________ Listing Label Information/Location The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace. ANSI Z21.97-2014 CSA 2.41-2014 7571 215th Street West, Lakeville, MN 55044 Outdoor Decorative Gas Appliances Type of Gas Outdoor Gas appliance - for outdoor installation only. Not for use with solid fuel. (Appareil à gaz à flamme nue - pour installation à l’extérieur seulement. Ne doit pas être utilsé avec un combustible solide.) ! WARNING! Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to owner’s information manual provided with this appliance. For assistance or additional information, consult a qualified installer, service agency or the gas supplier. Gas Information ! AVERTISSEMENT! Une installation, un ajustement, une modification, une réparation ou un entretien inapproprié peuvent être la cause de blessures ou de dommages. Veuillez lire attentivement les instructions d’installation, d’utilisation et d’entretien avant d’installer ou de réparer ce matériel. 29LD Type of Gas (Sorte De Gaz): OUTDOOR FIREPLACE MH10080 NATURAL GAS MADE IN USA ! WARNING! DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance. ! AVERTISSEMENT! Ne pas entreposer ni utiliser de l’essence ni d’autres vapeurs ou liquides inflammables dans le voisinage de l’appareil, ni de tout autre appareil. Une bouteille de propane qui ne doit pas être n’est pas raccordée en vue de son utilisation, entreposée dans le voisinage de cet appareil ou de tout autre appareil. Minimum Permissible Gas Supply for Purposes of Input Adjustment. Approved Minimum (De Gaz) Acceptable .......................... X.X in. w.c. (Po. Col. d’eau) Maximum Pressure (Pression) ........................................... X.X in. w.c. (Po. Col. D’eau) Min/Max Input BTUH: ......................................................... XX,XXX/XX,XXX Orifice Size: ........................................................................ #XX/ XXX Model: (Modèle): Serial: (Série): Model Number 2 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 Safety Alert Key: • • • • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE: Used to address practices not related to personal injury. Table of Contents 1 Welcome A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 B. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 Product Specific Information A. Appliance Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 B. BTU Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Important Safety and Operating Information A. B. C. D. E. F. G. H. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Fuel Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8 Lighting Instructions (IPI). . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Appliance Break-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Heat Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Detailed Component Operating Instructions - IntelliFireTM Plus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4 Maintenance and Service A. Maintenance: Frequency and Tasks. . . . . . . . . . . . . . . . . 11 B. Maintenance Tasks - Homeowner . . . . . . . . . . . . . . . . . . . 11 C. Maintenance Tasks - Qualified Service Technician . . . . . . 12 5 Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . 15 B. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 6 Reference Materials A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 = Contains updated information. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 3 B. Limited Warranty Outdoor Lifestyles by Hearth & Home Technologies™ Limited Warranty Hearth & Home Technologies (“HHT”) extends the following warranty for all Outdoor Lifestyles by HHT™ brand products (“Products”) that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below. WARRANTY PERIOD: The warranty period runs for one year, beginning on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date. WARRANTY CONDITIONS: • This warranty only covers Products that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • This warranty is only valid while the Product remains at the site of original installation. • Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product. • Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty. WARRANTY EXCLUSIONS: This warranty does not cover the following: • Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur; this is not a flaw and not covered under warranty. • Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on surfaces from the use of abrasive cleaners or polishes. • Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, firebricks, grates, flame guides and the discoloration of glass. • Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty. Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 1 4 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 B. Limited Warranty (continued) • • • • Damages resulting from: (1) failure to install, operate, or maintain the Product in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the Product; (2) failure to install the Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or incorrectly performed repairs; (5) inadequate ventilation, negative pressure or environmental conditions, including, without limitation: hail, snow, ice, fallen branches, flooding, water damage and fading of color; (6) use of fuels other than those specified in the operating instructions; (7) installation or use of components not supplied with the Product or any other components not expressly authorized and approved by HHT; (8) modification of the Product not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the Product. Non-HHT venting components, hearth components or other accessories used in conjunction with the Product. Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed. The Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to the Product’s location and configuration and environmental conditions. This warranty is void if: • The Product has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes and cracking or spalling of refractory or cementitious materials. • The Product is subjected to prolonged periods of dampness, condensation, ice or snow. • There is any damage to the Product or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation. LIMITATIONS OF LIABILITY: Repair or replacement in accordance with the provisions of this warranty will be the owner’s exclusive remedy for and will constitute HHT’s sole obligation under this warranty, under any other warranty (express or implied), or in contract, tort or otherwise; provided, however, that if HHT is unable to provide repair or replacement in an expedient and cost effective manner, HHT may discharge all such obligations by refunding the purchase price of the Product. No employee, agent, dealer, or other person is authorized to give any warranty on behalf of HHT. TO THE EXTENT ALLOWED BY LAW, HHT MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HHT WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF DEFECTS IN OR USE OF THE PRODUCTS. Some states do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific rights; you also may have other rights, which vary from state to state. The duration of any implied warranty is limited to the duration of the warranty period specified herein. Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 2 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 5 2 Product Specific Information A. Appliance Certification MODELS: CARODG36I-B, CARODG42I-B LABORATORY: Underwriters Laboratories, Inc. (UL) TYPE: Outdoor Decorative Gas Appliances STANDARD: ANSI Z21.97-2014, CSA 2.41-2014 This product is listed to ANSI standards for “Outdoor Decorative Gas Appliances” and “Gas Fired Appliances for Use at High Altitudes”. NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada. When an appliance is for connection to a fixed piping system, the installation must conform with local codes, or in the absence of local codes with the National Fuel Gas Code, ANSI Z223.1/NFPA 54, or International Fuel Gas Code. B. BTU Specifications 6 Models Min/Max Input BTUH Orifice Size (DMS) CARODG36I-B (NG) 36,000/55,000 #27 / .144 CARODG36I-B (LP) 29,000/50,000 #46 / .081 CARODG42I-B (NG) 33,000/65,000 #24 / .152 CARODG42I-B (LP) 37,000/62,000 #43 / .089 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 3 Important Safety and Operating Information A. Appliance Safety WARNING! DO NOT operate fireplace before reading and understanding operating instructions. Failure to operate fireplace according to operating instructions could cause fire or injury. WARNING HOT SCREENS WILL CAUSE BURNS. DO NOT TOUCH FIREPLACE UNTIL COOLED. NEVER ALLOW CHILDREN TO TOUCH FIREPLACE. To prevent unintended operation when not using your fireplace for an extended period of time (summer months, vacations, trips, etc): • Put module switch in the OFF position (Figure 3.3) to disable all fireplace controls or; • Remove batteries from remote controls. • Turn off wall controls. • Unplug 6 volt adapter plug and remove batteries. • Turn off gas shutoff valve. Screens • • Screens are standard on the fireplace. Keep screens closed when in operation. • Keep children away. • CAREFULLY SUPERVISE children in same room as fireplace. • Alert children and adults to hazards of high temperatures. Clear Space High temperatures may ignite clothing or other flammable materials. • Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance. Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat could damage these objects. WARNING! DO NOT place combustible objects in front of the fireplace. High temperatures could start a fire. See Figure 3.1. Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. • A physical barrier is recommended if there are at risk individuals in the house. • To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces. CLEAR SPACE 3 FT. IN FRONT OF FIREPLACE • Install a switch lock or a wall/remote control with child protection lockout feature. • Keep remote controls out of reach of children. • Never leave children alone near a hot fireplace, whether operating or cooling down. • Teach children to NEVER touch the fireplace. • Consider not using the fireplace when children will be present. Contact your dealer for more information, or visit: www. hpba.org/safety-information. Figure 3.1 Clear Space Requirement - All Models Over Firing The appliance is considered to be over firing if the flames are contacting the top of the firebox. Call a qualified service technician to service the appliance Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 7 B. General Operating Parts D. Before Lighting Appliance Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed. Before operating this fireplace for the first time, have a qualified service technician: • Verify all shipping materials have been removed from inside and/or underneath the firebox. • Review proper placement of logs and lava rock. • Check the wiring. • Ensure that there are no gas leaks. MANTEL REQUIREMENTS (INSTALLATION MANUAL) ON/OFF SWITCH CLEAR SPACE SECTION 3.A. CONTROL COVER (INSTALLATION MANUAL,RATING LABEL, LIGHTING INSTRUCTIONS INSIDE COVER) Figure 3.2 General Operating Parts C. Fuel Specifications WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type! • This appliance is designed to operate on either natural gas or propane. Make sure the appliance is compatible with gas type selected for installation site. • Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts. 8 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 E. Lighting Instructions (IPI) Lighting instructions may be found on the inside of the control box cover. FOR YOUR SAFETY READ BEFORE LIGHTING LIGHTING INSTRUCTIONS (IPI) WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life. 1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand. A. This appliance is equipped with an intermittent pilot ignition (IPI) device which automatically lights the burner. DO NOT try to light the burner by hand. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor. C. DO NOT use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water. WHAT TO DO IF YOU SMELL GAS • DO NOT try to light any appliance. • If you cannot reach your gas supplier, call the fire department. • DO NOT touch any electric switch; do not use any phone in your building. 2. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the Safety Information located on the left side of this label. If you do not smell gas, go to next step. 3. To light the burner: Equipped with wall switch: Turn ON/OFF switch to ON. WARNING: CAUTION: DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CONTROL VALVE. Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline and other liquids having flammable vapors away. Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this appliance. GAS VALVE NOT FOR USE WITH SOLID FUEL This appliance needs fresh air for safe operation and must be installed so there are provisions for adequate combustion and ventilation air. For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel. If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or fuel combustion which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For assistance or additional information, consult a qualified installer, service agency or the gas supplier. Equipped with remote or wall control: Press ON or FLAME button. Equipped with thermostat: Set temperature to desired setting. 4. If the appliance does not light after three tries, call your service technician or gas supplier. TO TURN OFF GAS TO APPLIANCE 1. Equipped with wall switch: Turn ON/OFF switch to OFF. Equipped with remote or wall control: Press OFF button. Equipped with thermostat: Set temperature to lowest setting. 2. Service technician should turn off electric power to the control when performing service. Keep burner and control compartment clean. See installation and operating instructions accompanying appliance. For additional information on operating your Hearth & Home Technologies fireplace, please refer to www.fireplaces.com. Final inspection by Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 9 F. Appliance Break-In Initial Break-in Procedure When you light the appliance, you may notice that it produces heat which does have an associated odor or smell. This appliance should be run three to four hours on the initial start-up. Turn it off and let it cool completely. Run the appliance for an additional 12 hours. This will help cure the products used in the paint and logs. WARNING! Risk of Fire or Burns! Provide adequate clearance for service access. Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies. 4. The module has the capability to recognize potential malfunctions. If these occur, it will fail to ignite and/or respond to a command to ignite. If it fails to ignite, turn off the external control switch and wait five seconds and turn back on. If it fails to light the second time, see Trouble Shooting guide. In this case, the module may have gone into LOCK-OUT mode. In this state, it will emit a RED/GREEN LED error code. To reset the error code, switch the selector to OFF, and then back to REMOTE or ON. If the ignition command again fails, the module will emit an LED error code prior to going back into LOCK-OUT mode. Contact your dealer for service if this occurs. WARNING! DO NOT place combustible objects in front of the fireplace. High temperatures could start a fire. MODULE G. Heat Management Heat output can be controlled using the HI/LOW setting on the control module. See Figure 3.3. H. Detailed Component Operating Instructions - IntelliFireTM Plus SELECTOR SWITCH Control Module Operation 1. The control module has an ON/OFF/REMOTE selector switch that must be set. See Figure 3.3. OFF Position: Appliance will ignore all power inputs and will not respond to any commands from a wall switch or remote. The unit should be in the OFF position during installation, service, battery installation, fuel conversion, and in the event that the control goes into LOCK-OUT mode as a result of an error code. The external control switch must be in the OFF position also. ON Position: Appliance will ignite and run continuously in the HI flame setting, with no adjustment in flame output. This mode of operation is primarily used for initial installation or power outage operation with battery backup. The external control switch must be in the ON position also. REMOTE Position: Appliance will initiate commands from an optional wired wall switch and/or one of the optional wireless remote options. The external control switch must be in the ON position also. 2. With the module in REMOTE mode, the flame output can be adjusted with the HI/LO selector switch on the module. See Figure 3.3. Note that the control module will always ignite the fireplace on HI and remain so for the initial 10 seconds of operation. If the HI/ LO is switched to the LO position, the flame output will automatically drop to the lowest setting after the flame has been established for 10 seconds. After this 10-second period, the flame can be adjusted from HI to LO with the switch. 3. The control module has a safety feature that automatically shuts down the fireplace after nine hours of continuous operation without receiving a command from the wall switch or optional remote. 10 HI/LOW NG/LP GAS-TYPE SELECTOR SWITCH WIRE LEAD FROM REGULATOR CONNECTS HERE Figure 3.3 Control Module Nine Hour Safety Shutdown Feature The appliance has a safety feature that automatically shuts down the fireplace after nine hours of continuous operation without receiving a command from the wall switch or optional remote. Appliance ON/OFF If an optional remote control or wall control is installed, it should be used to control the ON/OFF function of the appliance. Follow instructions included with the installed control. To operate the appliance without a wall control or remote control, use the ON/OFF switch located on the control box cover on the side of the appliance. See Figure 3.2. CAUTION! Risk of Electric Shock! Avoid touching wires and electrical components in appliance control cavity. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 4 Maintenance and Service Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace. Screens, Screen Doors Frequency: Annually When properly maintained, your fireplace will give you many years of trouble-free service. Contact your dealer to answer questions regarding proper operation, troubleshooting and service for your appliance. Visit www. hearthnhome.com to locate a dealer. We recommend annual service by a qualified service technician. By: Homeowner A. Maintenance: Frequency and Tasks • Vacuum and dust surfaces. Task Frequency Screens, Screen doors Annually Remote Control Seasonally Log Inspection Annually Burner Ignition & Operation Annually Firebox (FireBrick) Annually Tools needed: Protective gloves, stable work surface • Assess condition of screen and replace as necessary. • Inspect for scratches, dents or other damage that can lead to rust when exposed to weather. Repair as necessary. To be completed by Homeowner Qualified Service Technician B. Maintenance Tasks - Homeowner NOTICE: Soot may accumulate on the logs, pilot assembly, and the area above the firebox opening. Periodic cleaning may be required. Remote Control Frequency: Seasonally By: Homeowner Tools needed: Replacement batteries and remote control instructions. • Locate remote control transmitter and receiver. Installation and repair should be done by a qualified service technician only. The appliance should be inspected before use and at least annually by a professional service person. • Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure. The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment. • Place batteries as needed in remote transmitters and battery-powered receivers. More frequent cleaning may be required due to excessive dirt, dust, leaves, insects, et cetera. It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean. Any safety screen, guard, or barrier removed for servicing the appliance must be replaced prior to operating the appliance. • Place remote control out of reach of children. If not using your fireplace for an extended period of time (summer months, vacations/trips, etc), to prevent unintended operation: • Remove batteries from remote controls. • Unplug 6 volt adapter plug on IPI models. CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 11 C. Maintenance Tasks - Qualified Service Technician Firebox The following tasks must be performed by a qualified service technician. By: Service Technician Burner Ignition and Operation Frequency: Annually By: Qualified Service Technician Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer. • Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay. • Inspect for lifting or other flame problems. Frequency: Annually Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer and touch-up paint. • Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary. • Replace appliance if firebox has been perforated. Surface cracking or crazing of firebrick material is normal and expected. All cracks are acceptable and do not require replacement of the unit or the firebox with the exception of: • Cracks compromising the surface plane of the firebox. See Figure 4.6. • Verify manifold and inlet pressures. Adjust regulator as required. • Inspect pilot flame pattern and strength. See Figure 4.1 for proper pilot flame pattern. Clean or replace orifice spud as necessary. • Inspect flame sensing rod for soot, corrosion and deterioration. Polish with fine steel wool or replace as required. • Verify that there is not a short in flame sense circuit by checking continuity between pilot hood and flame sensing rod. Replace pilot as necessary. Figure 4.2. Surface plane of firebox is comprised and should be replaced. Figure 4.1 IPI Pilot Flame Patterns NOTE: Appearance of rock jig, pilot shield and media tray may vary between appliance models. 12 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 Logs • Frequency: Annually By: Qualified Service Technician Place right front log on the grate against the front of the grate. Fit notches into the bottom of the log to position it as shown in Figure 4.5. Tools needed: Protective gloves. • Inspect for damaged or missing logs. Replace as necessary. Refer to log placement instructions below if necessary. • Verify correct log placement and no flame impingement causing sooting. Correct as necessary. • Logs may be vacuumed gently. Log Installation • Place the rear log on the shelf against the appliance rear wall. Position log as far back on the shelf as possible. Figure 4.5 Place Right Front Log • Place top left log on the indentations in the front left log and back log as shown in Figure 4.6. PUSH LOG TO BACK OF SHELF Figure 4.3 Place Rear Log • Place the left front log on the grate against the front of the grate. Fit notch in log to grate bar as shown below. Figure 4.6 Place Top Left Log • Place the top right log on indentations in the front right log and back log as shown in Figure 4.7. Notch against grate Figure 4.4 Place Left Front Log Figure 4.7 Place Top Right Log Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 13 • Place top log on the front left log and the top left log as shown in Figure 4.8. • Place the top log on the indentations of the right front log and the right rear log as shown in Figure 4.11. Figure 4.8 Place Top Log on Left Side Figure 4.11 Place Right Center Log • Place the top log on the indentations of the right front log and the back log as shown in Figure 4.9 for Carolina-42. Figure 4.9 Place Top Log in Center- Carolina 42 • Place the top log on the indentations of the left front log and the back log as shown in Figure 4.10 for Carolina-36. Figure 4.10 Place Top Log in Center- Carolina 36 14 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 5 Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions ISSUE SOLUTIONS Odor from fireplace When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may also be released from finishing materials and adhesives used around the fireplace. Metallic noise Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the fireplace. Lava Rock There may be some “cracking” noise coming from the fireplace during the first few heating and cooling cycles. This noise is associated with settling rock and some minor cracking of larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cooling temperature changes. Wall above appliance feels hot to the touch. No action necessary. This appliance ships with a non-combustible material attached. Specifications of the attached non-combustible material are listed in the Installer’s Manual for this appliance. Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to locate a dealer. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 15 B. Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician. IntelliFire™ Plus Ignition System Symptom Possible Cause 1. Pilot won’t light. A. Incorrect wiring. The ignitor/module makes noise, but no B. Loose connections or electrical spark. shorts in the wiring. 2. Pilot won’t light, there is no noise or spark. 3. Pilot sparks, but Pilot will not light. 16 Corrective Action Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are connected to correct terminals on module and pilot assembly. Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify connections underneath pilot assembly are tight; also verify igniter and flame sense wires are not grounding out to metal chassis, pilot burner, pilot enclosure, mesh screen if present, or any other metal object. C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be approximately .17 in. or 1/8 in. (3 mm). A. No power, transformer installed incorrectly, or depleted batteries. Verify that transformer is installed and plugged into module. Check voltage of transformer at connection to module. Acceptable readings of a good transformer are between 6.4 and 6.6 volts DC. Battery power supply voltage must be at least 4 volts. If less than 4 volts, replace batteries. B. A shorted or loose connection in wiring configuration or wiring harness. Remove and reinstall the wiring harness that plugs into module. Verify there is a tight fit. Verify pilot assembly wiring to module. Remove and verify continuity of each wire in wiring harness. Replace any damaged components. C. Improper wall switch wiring. Verify that 110-120 VAC power is “ON” to junction box. D. Module not grounded. Verify black ground wire from module wire harness is grounded to metal chassis of appliance. A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading is within acceptable limits. B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be approximately .17 in. or 1/8 in. (3 mm). C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance. D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module. If below 1.5 volts, replace module. If 1.5 volts or greater, replace valve. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 IntelliFireTM Plus Ignition System - (continued) Symptom 4. Pilot sparks, but Pilot will not light. Possible Cause A. Gas supply. Verify that incoming gas line shutoff valve is “open”. Verify that inlet pressure reading is within acceptable limits. B. Ignitor gap is incorrect. Verify that spark gap from ignitor to pilot hood is .17 in. or 1/8 in (3 mm). C. Module is not grounded. Verify black ground wire from module wire harness is grounded to metal chassis of appliance. D. Module voltage output is low. Verify battery voltage is at least 4 volts. Replace batteries if voltage is below 4. A. A shorted or loose connection 5. Pilot lights but continues to spark, and burner will in flame sensing rod. not ignite. (If the pilot continues to spark after the pilot flame has been lit, flame rectification has not B. Poor flame rectification or occurred.) contaminated flame sensing rod. 6. No pilot, no burner flame; 3 Flashes on the Module Red LED. Corrective Action Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight. Verify connections are not grounding out to metal chassis, pilot burner, pilot enclosure or screen if present, or any other metal object. Verify correct pilot orifice is installed and gas inlet is set to pressure specifications. Check pilot for soot. Clean if necessary. C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance. Verify that wire harness is firmly connected to the module. D. Damaged pilot assembly or contaminated flame sensing rod. Verify that ceramic insulator around the flame sensing rod is not cracked, damaged, or loose. Verify connection from flame sensing rod to white sensor wire. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod. Verify continuity with a multimeter with ohms set at lowest range. Replace pilot if any damage is detected. E. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove ignitor wire “I” from module. Place ON/OFF rocker switch or wall switch in ON position. If there is no spark at “I” terminal module must be replaced. If there is a spark at “I” terminal, module is fine. A. False flame detected. Shut off gas and power immediately and call a technician. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 17 6 Reference Materials A. Accessories Optional Screen Door Install approved doors per instructions included with the product. WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty. Remote Controls, Wall Controls and Wall Switches After a qualified service technician has installed the remote control, wall control or wall switch, follow the instructions supplied with the control installed to operate your fireplace: For safety: • Install a switch lock or a wall/remote control with child protection lockout feature. • Keep remote controls out of reach of children. See your dealer if you have questions. 18 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 CARODG36I-B B. Service Parts Service Parts Carolina 36” Outdoor Gas Fireplace Beginning Manufacturing Date: May 2014 Ending Manufacturing Date: Active Log Set Assembly 4 6 6 5 1 2 6 3 7 10 12 11 8 17 9 8.1 16 8.2 13 14 15 18 Part number list on following page. 05/17 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 19 CARODG36I-B Service Parts Beginning Manufacturing Date: May 2014 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. ITEM DESCRIPTION COMMENTS PART NUMBER Log Set Assembly, Ships in 1 Box 4066-077 1 Log 1, Rear Log 4066-520 2 Log 2, Left Front 4066-518 3 Log 3, Right Front 4066-519 4 Log 4, Top Left 4066-517 5 Log 5, Top Right 4066-516 6 Log 6, Top Qty 3 req 4067-319 7 Standoff Qty 2 req 4066-119 8 Burner/Grate Assembly 8.1 8.2 4066-079 Orice, NG 4066-154 Orice, LP 4066-155 Connector 4066-156 Y Y 9 Deector 4066-258 10 Screen Rod 4067-305 Y 11 Screen Assembly 4066-023 Y 12 Upper Front 13 Front Sides Qty 2 req 4066-224 Qty 2 req 4066-125 14 Pilot Bracket 4067-112 15 Pilot Shield 4066-127 16 Heat Shield 4067-113 17 Control Box Assembly 4066-325 18 Valve Assembly Y Refer to valve page Lava Rock SRVACC10 Electrical Conversion ELEC-CARODG Jumper Wire 2187-198 Y Transformer, 6 V Wall 2326-131 Y Wire Assembly 4021-711 Y Cover, Outlet Box 4066-311 Electrical Kit Install 4066-323 Touch up Paint Fiber STRATFORD-KIT Patch Kit, Fiber PATCHKIT-FB Conversion Kit NG NGK-CARODG36 Y Conversion Kit LP LPK-CARODG36 Y Pilot Orice NG 593-528 Y Pilot Orice LP 593-527 Y Regulator NG NGK-DXV-50 Y Regulator LP LPK-DXV-50 Y Additional service part numbers appear on following page. 20 Stocked at Depot Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 CARODG42I-B Service Parts Carolina 42” Outdoor Gas Fireplace Beginning Manufacturing Date: May 2014 Ending Manufacturing Date: Active Log Set Assembly 5 4 1 6 6 2 6 3 7 8 10 12 11 9 17 8.1 8.2 16 14 15 18 13 Part number list on following page. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 05/17 21 CARODG42I-B Service Parts Beginning Manufacturing Date: May 2014 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. ITEM DESCRIPTION COMMENTS PART NUMBER Log Set Assembly, Ships in 2 Boxes 4067-077 1 Log 1, Rear Log 4067-313 2 Log 2, Left Front 4067-314 3 Log 3, Right Front 4067-515 4 Log 4, Top Left 4066-517 5 Log 5, Top Right 4067-316 6 Log 6, Top Qty 3 req 4067-319 7 Standoff Qty 2 req 4067-119 8 Burner/Grate Assembly 8.1 8.2 4067-079 Orice, NG 4067-154 Orice, LP 4067-155 Connector 4066-156 Stocked at Depot Y Y 9 Deector 4067-258 10 Screen Rod 4067-305 Y 4067-023 Y 11 Screen Assembly 12 Upper Front Qty 2 req 13 Front Sides 14 Pilot Bracket 4067-112 15 Pilot Shield 4066-127 16 Heat Shield 4067-113 17 Control Box Assembly 4066-325 18 Valve Assembly 4067-224 Qty 2 req 4067-125 Y Refer to valve page Lava Rock SRVACC10 Electrical Conversion ELEC-CARODG Jumper Wire 2187-198 Y Transformer, 6 V Wall 2326-131 Y Wire Assembly 4021-711 Y Cover, Outlet Box 4066-311 Electrical Kit Install 4066-323 Bracket, Junction Box 4066-166 Patch Kit, Fiber PATCHKIT-FB Touch up Paint Fiber STRATFORD-KIT Conversion Kit NG NGK-CARODG42 Y Conversion Kit LP LPK-CARODG42 Y Additional 22 Pilot Orice NG 593-528 Y Pilot Orice LP 593-527 Y Regulator NG NGK-DXV-50 Y Regulator LP LPK-DXV-50 Y service part numbers appear on following page. Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 CARODG36I-B, CARODG42I-B Service Parts Beginning Manufacturing Date: May 2014 Ending Manufacturing Date: Active 18.14 #18 Valve Assembly 18.1 18.13 18.12 18.11 18.2 18.10 18.9 18.3 18.4 18.5 18.7 18.8 18.6 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. ITEM DESCRIPTION COMMENTS Stocked at Depot PART NUMBER 18.1 Gasket , Pilot Bracket 4066-328 18.2 Male Elbow 4021-045 18.3 SS Flex Line 4021-696 Y Pilot Assembly NG 4021-628 Y Pilot Assembly LP 4021-629 Y 18.4 Pilot Tube 4021-705 Y 18.5 Wire Assembly 4021-711 Y 18.6 Wire Harness 2166-304 Y 18.7 Wire Assembly 4021-697 Y 18.8 On/ Off Switch 060-511 Y 18.9 Wire Assembly 4021-710 18.10 Module 2166-307 18.11 Valve Bracket 4066-115 Y 18.12 Flex Ball Valve Assembly 2078-022 18.13 90 Degree Elbow 4021-373 Valve NG 2166-302 Y Valve LP 2166-303 Y Wire Harness 2166-304 Y Electric Kit to AC Power 4066-073 Power Supply 2326-131 18.14 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17 Y Y 23 C. Contact Information Outdoor Lifestyles, a brand of Hearth & Home Technologies 7571 215th Street West, Lakeville, MN 55044 www.hearthnhome.com Please contact your Outdoor Lifestyles dealer with any questions or concerns. For the location of your nearest Outdoor Lifestyles dealer, please visit www.hearthnhome.com. - NOTES ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ NOTICE DO NOT DISCARD THIS MANUAL • Important operating and maintenance instructions included. • Read, understand and follow these instructions for safe installation and operation. • Leave this manual with party responsible for use and operation. This product may be covered by one or more of the following patents: (United States) 5613487, 5647340, 5890485, 5941237, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7098269, 7258116, 7470729, 8147240 or other U.S. and foreign patents pending. 2000-945C Printed in U.S.A. - Copyright 2017 24 Outdoor Lifestyles by Hearth & Home Technologies • Carolina-B Owner’s Manual • 4066-501 Rev. J • 6/17
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