Viewsonic CDE8600 DIGITAL SIGNAGE User Guide

CDE7500/CDE8600 Commercial Display User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual” Model No. VS16869/VS17353

Thank you for choosing ViewSonic

As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well. Once again, thank you for choosing ViewSonic !

Compliance Information

NOTE:

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit.

For CDE7500

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning:

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

i

For CDE8600

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. ViewSonic is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that might cause undesired operation.

CAN ICES-3 (A)/NMB-3(A)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

ii

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India) This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr 6+ )

Proposed Maximum Concentration

0.1% 0.1% 0.01% 0.1% Polybrominated biphenyls (PBB) 0.1% Polybrominated diphenyl ethers (PBDE) 0.1% Bis(2-ethylhexyl) phthalate (DEHP) Butyl benzyl phthalate (BBP) Dibutyl phthalate (DBP) Diisobutyl phthalate (DIBP) 0.1% 0.1% 0.1% 0.1%

Actual Concentration

< 0.1% < 0.1% < 0.01% < 0.1% < 0.1% < 0.1% < 0.1% < 0.1% < 0.1% < 0.1% Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below: Examples of exempted components are:

1.

Lead as an alloying element in aluminium containing up to 0.4% lead by weight.

2. 3.

Copper alloy containing up to 4% lead by weight.

Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).

4.

Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

iii

Cautions and Warnings

1. 2. 3. 4. 5.

Read these instructions completely before using the equipment.

Keep these instructions in a safe place.

Heed all warnings and follow all instructions.

Always handle the Display with care when moving it.

Never remove the rear cover. This Display contains high-voltage parts. You may be seriously injured if you touch them.

6.

Do not use this equipment near water.

Warning:

To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

7. 8.

Avoid exposing the Display to direct sunlight or another heat source. Orient the Display away from direct sunlight to reduce glare.

Clean with a soft, dry cloth. If further cleaning is required, see the “Care and Maintenance” section in this guide for further instructions.

9.

Avoid touching the screen. Skin oils are difficult to remove.

10.

Do not rub or apply pressure to the panel, as it may permanently damage the screen.

11.

Do not block any ventilation openings. Install the equipment in accordance with the manufacturer’s instructions.

12.

Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat.

13.

Place the Display in a well ventilated area. Do not place anything on the Display that prevents heat dissipation.

14.

Do not place heavy objects on the Display, video cable, or power cord.

15.

If smoke, an abnormal noise, or a strange odor is present, immediately switch the Display off and call your dealer or ViewSonic. It is dangerous to continue using the Display.

16.

Do not attempt to circumvent the safety provisions of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, consult an electrician for replacement of the outlet.

17.

Protect the power cord from being tread upon or pinched, particularly at the plug, and the point where if emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible.

18.

Only use attachments/accessories specified by the manufacturer.

(Continued on next page)

19.

Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid injury from tipping over. iv

20.

Unplug this equipment when it will be unused for long periods of time.

21.

Refer all servicing to qualified service personnel. Service is required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped.

22.

The Unit is a Monitor with LED backlight intended for general office used.

v

Contents

Compliance Information

FCC Compliance Statement ................................................................ i Industry Canada Statement ................................................................. i CE Conformity for European Countries (For CDE7500) ..................... i FCC Compliance Statement (For CDE7500) ......................................ii

CE Conformity for European Countries (For CDE8600) .....................ii

Indian Restriction of Hazardous Substances (For CDE8600) ............iii

Declaration of RoHS2 Compliance .....................................................iii

Cautions and Warnings ......................................................................iv

Copyright Information

Product Registration ........................................................................... 2 For Your Records ............................................................................... 2

1. Getting Started

1.1 Package Contents ........................................................................ 3 1.2 Wall Mount Kit Specifications (VESA) .......................................... 4

2. Display Features

2.1 Control Panel Overview ................................................................ 6 2.2 Terminal Interface Overview ........................................................ 8 2.3 Camera Plate Installation ........................................................... 10 2.4 Remote Control Overview .......................................................... 12 2.5 Inserting Remote Control Batteries ............................................ 13 2.6 Remote Control Receiver Range ............................................... 13

3. Setting Up Your Display

3.1 Connecting an External PC ........................................................ 14 3.2 RS232 Connections ................................................................... 15 3.3 Connecting USB Peripherals ...................................................... 16 3.4 AV IN Connections ..................................................................... 17 3.5 HDMI Connections ..................................................................... 17 3.6 Power On/Standby ..................................................................... 18 vi

4. OSD Menu Operation

4.1 General Setting .......................................................................... 19 4.2 More OSD settings ..................................................................... 20 4.3 Launcher .................................................................................... 23 4.4 ViewBoard Cast .......................................................................... 24 4.5 Zoom .......................................................................................... 26

5. Trouble Shooting 6. Care and Maintenance 7. Display Modes

7.1 Overall Specification ................................................................... 30 7.2 VGA Display Mode ..................................................................... 32 7.3 HDMI Mode ................................................................................ 32

8. RS-232 Protocol

8.1 Introduction ................................................................................. 33 8.2 Description ................................................................................. 33 8.2.1 Hardware specification ............................................................ 33 8.2.2 Communication Setting ........................................................... 34 8.2.3 Command Message Reference ............................................... 34 8.3 Protocol ...................................................................................... 34 8.3.1 Set-Function Listing ................................................................. 34 8.3.2 Get-Function Listing ................................................................ 39

9. LAN Control Other Information

Customer Support ............................................................................ 46 Limited Warranty .............................................................................. 47 Mexico Limited Warranty .................................................................. 49 vii

Copyright Information

Copyright © ViewSonic Corporation, 2018. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

is a trademark of SRS Labs, Inc.

Premium Sound technology is incorporated under license from SRS Labs, Inc.

E NERGY S TAR ® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an E NERGY S TAR ® partner, ViewSonic Corporation has determined that this product meets the E NERGY S TAR ® guidelines for energy efficiency.

Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic Corporation.

1

Product Registration

To fulfill possible future product needs, and to receive additional product information as it becomes available, please visit your region section on ViewSonic’s website to register your product online.

The ViewSonic CD also provides an opportunity for you to print the product registration form. Upon completion, please mail or fax to a respective ViewSonic office. To find your registration form, use the directory “:\CD\Registration”. Registering your product will best prepare you for future customer service needs.

Please print this user guide and fill the information in the “For Your Records” section. Your Displays serial number is located on the rear side of the display.

For additional information, please see the “Customer Support” section in this guide.

Product Name: Model Number: Document Number: Serial Number: Purchase Date:

For Your Records

CDE7500/CDE8600 ViewSonic Commercial Display VS16869/VS17353 CDE7500_CDE8600_UG_ENG Rev. 1A 02-21-18 _______________________________________ _______________________________________

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing.

Please visit ViewSonic website to learn more.

USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/ Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

2

1. Getting Started

Congratulations on your purchase of a ViewSonic ® Display.

Important!

Save the original box and all packing material for future shipping needs.

Note:

system.

CDE7500 Commercial Display Quick Start Guide

2

Wall Mount Kit Specifications (VESA)

1

• Remote control • AAA battery x 2 • Camera plate • User manual CD wizard (for CDE7500 only) • Quick Start Guide

B A

inch IFP7500/IFP7500-CN/ CDE7500 VESA Spec. (A x B) 600 x 400 mm Standard Screw (C x D) M8 x 20 mm Quantity 4

PN-WMK-047

User Guide and

For CDE7500 only Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks, ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions contained herein; nor for incidental or consequential damages resulting from continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this CD-ROM may ViewSonic Corporation.

07/13/16 • CDE61T_UG • Made in China greater running on Windows ® Platform, 4x CD-ROM drive; 64MB or more of available RAM; 800x600 color display.

4x CD-ROM drive; 64MB or more of available RAM; 800x600 color display.

3

1

Package Contents

● Power cable ● Remote control ● AAA battery x 2 ● Camera plate ● User manual CD wizard ● Quick Start Guide

User Guide and

For CDE7500 only Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks, registered or otherwise, are the property of their respective companies. Disclaimer: contained herein; nor for incidental or consequential damages resulting from furnishing this meterial, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this CD-ROM may transmitted by any means, for any purpose without prior written permission of ViewSonic Corporation.

07/13/16 • CDE61T_UG • Made in China

PC System Requirements

greater running on Windows Platform, 800x600 color display.

Mac® System Requirements

Mac OS version 10.x; 4x CD-ROM drive; 64MB or more of available RAM; 800x600 color display.

CDE7500 Commercial Display Quick Start Guide

1.2 Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please

2

Wall Mount Kit Specifications (VESA)

CDE7500

A B

IFP7500/IFP7500-CN/ CDE7500 VESA Spec. (A x B) 600 x 400 mm Standard Screw (C x D) M8 x 20 mm Quantity 4

PN-WMK-047

Model VESA Spec. (A x B) CDE7500 600 x 400 mm CDE8600 700 x 400 mm Standard Screw (C x D) M8 x 20 mm M8 x 20 mm Quantity 4 4 4

• ViewSonic provides the standard dimensions for wall mount kits as shown in the table above.

• To find the perfect mount, please browse www.viewsonic.com or call our service team.

• When purchasing our wall mount kit, a detailed install manual and all parts necessary for assembly are provided.

• Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the Display set.

5

2. Display Features

T his section introduces you to the features of your Display.

Note:

The features or applications described in this User’s manual may vary depending on the device model purchased.

4

Terminal Interface Overview

Optional Slot in PC ① ② ③ ④ ⑤

Item Description

Power On/Standby button Press to show the OSD (On Screen Display) menu VOL + / VOL - button; select or adjust menu options BRI+ / BRI- button; select or adjust menu options Press to show Input Source menu Indicator and remote receiver AC Power On/Off switch ⑥ ⑦ Optional Slot in PC ① ② ③ ② ④ ⑤ ⑥

Item

⑦ ⑧ ⑨ ⑩

Description

Power port HDMI ports LAN port VGA port VGA-AUDIO port AV-OUT port YPbPr/YCbCr IN ports ⑪ ⑫


AV-IN port AUDIO IN port USB ports Headset port SPDIF port RS232 IN/OUT port ⑬ 6

CDE8600


Power On/Standby button Press to show the OSD (On Screen Display) menu VOL + / VOL - button; select or adjust menu options BRI+ / BRI- button; select or adjust menu options Press to show Input Source menu Indicator and remote receiver AC Power On/Off switch 7

2.2 Terminal Interface Overview

CDE7500

3

Control Panel Overview



Power On/Standby button Press to show the OSD (On Screen Display) menu VOL + / VOL - button; select or adjust menu options BRI+ / BRI- button; select or adjust menu options Press to show Input Source menu Indicator and remote receiver AC Power On/Off switch ⑥ ⑦

CDE8600

Optional Slot in PC ① ② ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ③ ② ④ ⑤ ⑬ 8

CDE7500

3

Control Panel Overview



Power On/Standby button Press to show the OSD (On Screen Display) menu VOL + / VOL - button; select or adjust menu options BRI+ / BRI- button; select or adjust menu options Press to show Input Source menu Indicator and remote receiver AC Power On/Off switch ⑥ ⑦

CDE8600

Optional Slot in PC ① ② ③ ② ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫


Power port HDMI ports LAN port VGA port VGA-AUDIO AV-OUT YPbPr/YCbCr IN ports


AV-IN port AUDIO IN port USB ports Headset port SPDIF port RS232 IN/OUT port ⑬ 9

2.3 Camera Plate Installation

1.

Install camera plate with screws on the top of the display (screw holes are located on the backside)

2. 3.

Install camera on the camera plate with screw Plug camera USB cable in USB port of the display CDE7500 ① ③ ② 10

CDE8600 11

2.4 Remote Control Overview

SNAP Switch between normal operation and standby Take screenshot Enable or disable sound NUMERIC KEYS Input any number FREEZE HOME MENU Enable or disable freeze function in the system Display the main launcher Display the on screen menu CURSOR KEYS Select or adjust menu options VOL +/ INPUT BRI +/ S.MODE

SLEEP ASPECT P.MODE

OK Adjust volume Return to the previous setting interface Display the input source selection menu Adjust brightness Select the sound mode Set the sleep time and auto standby when the specified time is reached Switch the aspect ratio on the screen Select the picture mode Confirm the operation INFO For operation of multimedia functions in the intelligent platform Display the content information of the input source 12

2.5 Inserting Remote Control Batteries

To insert the provided batteries into the remote control follow these instructions. We recommend that you don’t mix battery types.

1. 2. 3.

Remove the cover on the rear of the remote control. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.

Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.

Warning:

There is a risk of explosion if batteries are replaced with the incorrect type.

Note:

CDE7500 Commercial Display

3

The working range of the remote control receiver is shown here. It has an effective range of 8 meters. Make sure there is nothing obstructing the remote control’s signal to the receiver.

13 Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks, registered or otherwise, are the property of their respective companies. Disclaimer: contained herein; nor for incidental or consequential damages resulting from furnishing this meterial, or the performance or use of this product. In the interest of change product specifications without notice. Information in this CD-ROM may change without notice, No part of this CD-ROM may be copied, reproduced, or ViewSonic Corporation.

MM/DD/YY • XXXXXX_UG • Made in China This CD is compatible with Windows ® Mac OS 10.x

中国 http://www.viewsonic.com.cn

电话： 4008 988 588 香港 http://www.hk.viewsonic.com

電話： 852 3102 2900 澳門 http://www.hk.viewsonic.com

電話： 853 2870 0303 台灣 http://www.viewsonic.com.tw

電話： 0800 061 198 한국 http://ap.viewsonic.com/kr/ Phone: 080 333 2131

Singapore/Malaysia/Thailand

http://www.viewsonic.com.sg

Phone: 65 6461 6044

India

Phone: 1800-419-0959

United States

http://www.viewsonic.com

Phone: 1-800-688-6688 (Toll-Free) 1-424-233-2530 (Toll)

Canada


Phone: 1-866-463-4775 (Toll-Free) 1-424-233-2533 (Toll)

Europe

http://www.viewsoniceurope.com

Australia/New Zealand

http://www.viewsonic.com.au

Phone: 1800 880 818 (AUS) 0800 008 822 (NZ)

South Africa

http://ap.viewsonic.com/za/

Latin America (Chile)

http://www.viewsonic.com/la/ Phone: 1230-020-7975

Latin America (Mexico)

http://www.viewsonic.com/la/ Phone: 001-8882328722

Latin America (Peru)

http://www.viewsonic.com/la/ Phone: 0800-54565

Latin America (Argentina)

Phone: 0800-4441185

Puerto Rico & Virgin Islands


Phone: 1-800-688-6688 (English) 1-866-379-1304 (Español) CDE7500_QSG Rev.1a 02-14-17 Copyright © 2017 ViewSonic Corporation. All rights reserved.

5

Remote Control Overview

SNAP Switch between normal operation and standby Take screenshot Enable or disable sound NUMERIC KEYS FERRZE HOME Input any number Enable or disable freeze function in the system Display the main launcher MENU Display the on screen menu CURSOR KEYS Select or adjust menu options VOL +/ INPUT BRI +/ S.MODE

SLEEP ASPECT P.MODE

OK Adjust volume Return to the previous setting interface Display the input source selection menu Adjust brightness Select the sound mode Set the sleep time and auto standby when the specified time is reached Switch the aspect ratio on the screen Select the picture mode Confirm the operation For operation of multimedia functions in the intelligent platform INFO Display the content information of the input source

3. Setting Up Your Display

6 Warning:

For the safety of you and your unit, please do not connect to a power supply before the external device is prepared.

Connection Diagram

3.1 Connecting an External PC

(Note: Disconnect the power plug before installing or removing the product!) Audio Cable VGA Cable Computer

7 Remark

: The connection diagram in this Manual is only for reference when To display video and sound from an external PC follow the instructions below.

Note:

External PCs can also be connected to the display via HDMI cable.

RS232 Connections

• Connect an audio cable from the AUDIO OUT port on your external PC to the

Note:

AUDIO IN port on the display.

For optimal results, select 1920x1080p as the external computer's input resolution.

RS232 Serial port cable 14 PC

5

Remote Control Overview

SNAP NUMERIC KEYS Switch between normal operation and standby Take screenshot Enable or disable sound Input any number FERRZE HOME Enable or disable freeze function in the system Display the main launcher MENU Display the on screen menu CURSOR KEYS Select or adjust menu options VOL +/ INPUT BRI +/ S.MODE

SLEEP ASPECT P.MODE

OK Adjust volume Return to the previous setting interface Display the input source selection menu Adjust brightness Select the sound mode Set the sleep time and auto standby when the specified time is reached Switch the aspect ratio on the screen Select the picture mode Confirm the operation For operation of multimedia functions in the intelligent platform INFO Display the content information of the input source

6

Connection Diagram

(Note: Disconnect the power plug before installing or removing the product!) Audio Cable VGA Cable Computer

Remark

: The connection diagram in this Manual is only for reference when connecting a PC box, which is subject to actual operations.

7

RS232 Connections

3.2 RS232 Connections

adjustment and more.

RS232 Serial port cable PC When you use a RS232 serial port cable to connect your display to an external computer, certain functions can be controlled by the PC, including power on/off, volume adjustment and more.

15

3.3 Connecting USB Peripherals

8

Just like a regular PC, it is easy to connect various USB devices and other peripherals with your smart whiteboard.

1.

Connecting USB Peripherals

2. 3.

Networking and modem cables: Plug the router cable into the LAN IN port.

2. 3.

USB Peripherals: Plug the USB device cable into the USB IN port.

Router and other network signal output Network cable Audio line Network cable

11

More OSD settings

Picture Mode Sound Mode Setting

USB line USB Equipment

9

HDMI Connections

10

General Setting

HDMI cable Media player 16 Input sources, Volume, and Brightness"

Item

vBoard vShare Browser APPs Settings Click to launch annotation app

Description

Click to show wireless screen sharing app Click to launch web browser Click to pop up app list.

Click to show settings page.

8

3.4 AV IN Connections Connecting USB Peripherals

1. 2. 3.

USB Peripherals: Plug the USB device cable into the USB IN port.

Networking and modem cables: Plug the router cable into the LAN IN port.

Microphone: Plug the microphone cable into the MIC port.

Router and other network signal output Network cable Audio line Network cable

1. 2. 3. 4.

Connect a 3-color AV cable from the AV IN ports on your display to the AV OUT ports of a peripheral device (AV cable: Yellow is Video, Red is Audio-R, White is Audio-L).

Plug in the power cord, and turn on the rear-panel power supply switch.

Press the button on the right-hand side of the display to turn the screen on.

Press the INPUT button to switch to the “AV” source.

USB line

11

More OSD settings

Picture Mode Setting 9

HDMI Connections

Media player HDMI cable

General Setting

device.

2. 3. 4.

Plug in the power cord, and turn on the rear-panel power supply switch.

Press the button on the right-hand side of the display to turn the screen on.

Press the INPUT button to switch to the HDMI source.

NOTE:

(1). The HDMI output port is only available for the inputs of HDMI1, 2, and 3.

(2). Only HDMI4 features CEC function.

(3). For Apple Mac, please use HDMI4.

Input sources, Volume, and Brightness"

Sound Mode Item

vBoard vShare Browser APPs Settings Click to launch annotation app

Description

Click to show wireless screen sharing app Click to launch web browser Click to pop up app list.


17

3.6 Power On/Standby

Insert the power plug into the power outlet. First turn on the On/Off button “ ” on the product, if available; then press “ ” on the remote control or control panel to turn on the product.

In power-on state, press “ ”, and the product will enter standby.

CDE7500 CDE8600 18

4. OSD Menu Operation

4.1 General Setting

To select an input source: 1.

Press INPUT button on remote control to display the general setting menu.

2. 3. 4.

Press DOWN / UP / LEFT/ RIGHT to select the input source you want.

Press OK button on remote control or to select the input source.

Press key on remote control or click blank area outside menu with touch pen to quit the on-screen menu.

Caution

: Touch function only available on IFP series.

19

4.2 More OSD settings

Press the MENU key on remote control to launch OSD menu.

The menus are for all source except MAIN.

Picture mode PC image mode Color Temperature Mode Zoom mode

Including Standard, Auto, PC, text, media for various user scenario. Under the USER mode, it’s allowed to set contrast, brightness, sharpness level and saturation by user.

The function only available when input source is VGA for display clock, phase, horizontal/vertical position adjustment. Usually suggest to adjust by Auto Tune.

Adjust display color temperature. It includes Standard, Warm and Cold. It’s allowed to adjust BLUE Light level under Filter mode from 4500K (0) to 11000K (100).

Adjust screen image aspect ratio.

20

Sound mode Balance

Build in music, movie, sports for different scenario. It’s able to adjust Bass and Treble level under user mode.

Adjust sound balance between left/right speaker. Default is set on 0. Increase L/R value to set the sound toward left/right speaker.

21

Menu Time Sleep time Burn-in Protection Standby mode HDMI CEC HDMI ver.

ID Clone to USB/ Clone from USB Restore to default

To set OSD menu auto off timer when display is idle.

To set the display auto off timer.

To prevent the symptom of LCD screen burn, the screen will shift pixels automatically in specific time.

To set the different power saving mode for standby.

Hibernate(default): turn off panel backlight when a display idle over 5 mins and power off display after an hour. User is able to wake up display by remote control, keypad power button and RS-232.

Sleep: Turn off panel backlight and major function after a display idle over 5 mins. Display system still work on sleep mode. User is able to wake up display by remote control, keypad power button, RS-232 an LAN.

The feature only available on HDMI4 for CEC function.

Adjust HDMI version between HDMI 1.4 or 2.0 for the channel of HDMI4.

To set display ID for RS232/LAN controlling.

Export OSD setting to USB dongle from a display and import the OSD setting to the other one.

Restore OSD settings to default value. System will reboot automatically.

22

4.3 Launcher

Item

APPs Settings Click to pop up app list.


Description

23

4.4 ViewBoard Cast

Step 1: Connect your device to the same WiFi environment Step 2: Install Client application on your device Windows/Mac: Type the address shown on Viewboard into the browser web address bar (not search bar) and hit enter Mobile device (iOS/Android): Type the address shown on Viewboard into the browser web address bar (not search bar) and hit enter or scan the QR code shown on Viewboard.

*iOS device can choose to use Airplay to connect 24

Step 3: Choose the application according to your device and launch the application after installation Step 4: Type the PIN code into your device and connect to ViewBoard Cast when PIN code is required (Optional in settings) 25

4.5 Zoom

Click to run Zoom application.

1. Sign In: login with your existing Zoom account. A social network account might be used to quick login, ex: Facebook.

2. Sign Up: you can quickly register a Zoom account via e-mail, if you do not have one.

3. Join a Meeting: If you have an invitation mail with a meet ID, here you can join a meeting with the Meeting ID.

26

5. Trouble Shooting

Symptom

The screen does not display anything; there is no sound, and the indicator does not come on Pictures shown on the product have dotted line or stripe interference Pictures are colorless The product has no accompanying sound The Display does not display anything, and gives a prompt indicating no signal input; the red indicator blinks Pictures shown on the Display are offset, do not cover the entire screen, go beyond the screen, or are blurred

Possible Cause

Looseness of power plug, power connection failure

Solution

Check if the power cord is properly connected Signal interference caused by automobile, neon light, electric hair dryer, etc.

Color saturation is set too low 1. Volume is set too low 2. Sound is muted Looseness or removal of the signal connection cable Do not use electric hair dryer near the product; adjust the antenna orientation to reduce interference Enter “Picture” settings to increase the color saturation 1. Adjust the volume to a proper level 2. Press the “MUTE” key on the remote control to unmute the product Check if the signal connection cable is loosened or has come off; if so, reconnect it Short remote control distance, malfunction of remote control A link cannot be accessed via the browser 1. Improper adjustment 2. Wrong display mode 1. The remote receiver of the product is blocked by some object 2. Battery level of the remote control is low 1. Wrong network parameter configuration 2. Improper network connection 3. Network service is not activated 1. Use the auto adjustment function 2. Enter “Screen Adjustment” to adjust the horizontal or vertical position 3. Use the recommended mode 1. Move the object to avoid blocking the remote receiver 2. Replace the battery 1. Ask the network administrator for available network IP addresses and other parameters 2. Check if the network connection cable is properly connected 3. Consult the network service provider 27

Symptom

Video gets seriously stuck when played online

Possible Cause

1. Network bandwidth is low 2. Several movies are buffered or other content is downloaded simultaneously 3. Several devices share the same network

Solution

1. Upgrade your network bandwidth to a higher one 2. Try replacement with other VOD addresses to obtain better resources The product gets stuck, crashes or cannot be operated 1. Too many programs are running 2. Normal operation of the product is disturbed by external environment (e.g., lightning, static electricity) Disconnect the product from power supply; wait for 1-2min and reconnect power supply; then restart the product 28

6. Care and Maintenance

Please follow these cleaning guidelines to make sure your smart whiteboard display looks like new for years to come: • Don't clean the machine if it has been turned on for a long period of time.

• Unplug the unit from the wall outlet before cleaning or polishing it.

• Don’t use liquid cleaners or aerosol cleaners on the screen.

• Only use a slightly dampened cloth when cleaning the exterior of the unit.

• Don't use system continuously for long periods of time.

• Remember to unplug the display when it is not in use.

• Use a power surge protector to prevent system failures and power supply surges.

• Make sure the display remains dry at all times. Be careful when handling liquids near or on the unit.

Note:

If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.

29

7. Display Modes

7.1 Overall Specification

Model

Physical resolution Pixel pitch Response time Brightness Contrast Viewing angle Chroma System functions Control mode Input voltage Power consumption Dimension (without packing) Net weight/gross weight Wall mounting holes Installation method Housing material Environmental protection standard OPERATING CONDITION

CDE7500

3840×2160(pixels) 0.429mm×0.429mm

8ms 450cd/m² 1200:1 178°/178° 1.07B

Contrast, brightness, definition, color saturation, color tone, signal switching, color temperature adjustment, refresh rate switching and running state display Key control/infrared remote control/RS232 control AC 100-240V 300W 1735.4 mm × 1014 mm × 93.2 mm 43.05 kg / 65.4 kg 400mm(H)×600mm(W) Through the wall mounting holes (screw size: M8) Aluminum profile / plastic All components and packing materials comply with the international environmental protection standards

Temperature Humidity Altitude

32°F to 104°F (0°C to 40°C) 10% ~ 90% RH non-condensing 0 meter to +2000 meters above sae level 30

Model

Physical resolution Pixel pitch Response time Brightness Contrast Viewing angle Chroma System functions Control mode Input voltage Power consumption Dimension (without packing) Net weight/gross weight Wall mounting holes Installation method Housing material Environmental protection standard OPERATING CONDITION

CDE8600

3840×2160(pixels) 0.494mm×0.494mm

8ms 400cd/m² 1200:1 178°/178° 1.07B

Contrast, brightness, definition, color saturation, color tone, signal switching, color temperature adjustment, refresh rate switching and running state display Key control/infrared remote control/RS232 control AC 100-240V 540 W (Max, with SDM & OPS) 1962mm*1133mm*102.3mm 55.6kg/77.1kg

400mm(H)×700mm(W) Through the wall mounting holes (screw size: M8) Aluminum profile / plastic All components and packing materials comply with the international environmental protection standards

Temperature Humidity Altitude

32°F to 104°F (0°C to 40°C) 20% ~ 80% RH non-condensing 0 meter to +5000 meters above sae level 31

7.2 VGA Display Mode

NO.

1 2 3 4 5 6

Mode

VGA SVGA XGA WXGA WUXGA

Resolution

640×480 800×600 1024×768 1280×720 1360×768 1920×1080

Refresh Rate

60Hz 60Hz 60Hz 60Hz 60Hz 60Hz

7.3 HDMI Mode

Resolution

640x480 800x600 1024x768 1280x1024 1440x900 1920x1080 720x480i 640x480p 720x480p 720x576i 720x576p 1280x720p 1920x1080i 1920x1080p 3840x2160p

Hz

@60Hz @60Hz @60Hz @60Hz @60Hz @60Hz @59.94Hz/60Hz @59.94Hz/60Hz @59.94Hz/60Hz @50Hz @50Hz @50Hz/60Hz @50Hz/60Hz @23.97Hz/24Hz29.97Hz/30Hz/50Hz/60Hz @23.97Hz/24Hz29.97Hz/25Hz/30Hz/50Hz*/60Hz*

Note:

Only HDMI 4 support up to 3840x2160@50Hz/60Hz 32

8. RS-232 Protocol

8.1 Introduction

This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol.

The protocol contains three sections command: • Set-Function • Get-Function • Remote control pass-through mode ※ In the document below, “PC” represents all the control units that can sent or receive the RS232 protocol command.

8.2 Description

8.2.1 Hardware specification

Viewsonic TV communication port on the rear side: (1) Connector type: DSUB 9-Pin Male (2) Pin Assignment Male DSUB 9-Pin (outside view) [Special case] 3.5mm barrel connector

Pin #

1 2 3

Signal

NC RXD TXD

Remark

Input to Commercial TV or DS Output from Commercial TV or DS 4 5 6 7 NC GND NC NC 8 9 NC NC frame GND * Use of crossover (null modem) cable required for use with PC

Pin #

Tip Ring Sleeve

Signal

TXD RXD GND

Remark

Output from Commercial TV or DS Input to Commercial TV or DS 33

8.2.2 Communication Setting

- Baud Rate Select: - Data bits: - Parity: - Stop Bits: 9600bps (fixed) 8 bits (fixed) None (fixed) 1 (fixed)

8.2.3 Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the Monitor, the Monitor shall respond as follows:

1.

If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)

2.

If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

8.3 Protocol 8.3.1 Set-Function Listing

The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes.

Set-Function description: Length:

Total Byte of Message excluding “CR”.

TV/DS ID

Identification for each of TV/DS (01~98; default is 01) ID “ set.

99

reply.

” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to The TV/DS ID can be set via the OSD menu for each TV/DS

Command Type

Identify command type, “s” (0x73h): Set Command “+” (0x2Bh): Valid command Reply “-“ (0x2Dh): Invalid command Reply

Command: Value[1~3]: CR

Function command code: One byte ASCII code.

Three bytes ASCII that defines the value.

0x0D 34

Set-Function format Send: (Command Type=”s”) Name Length ID Command Type

Byte Count 1 Byte 2 Byte 1 Byte Bytes order 1 2~3 4

Command Value1 Value2 Value3 CR

1 Byte 5 1 Byte 1 Byte 1 Byte 1 Byte 6 7 8 9

NOTE:

For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception.

Reply: (Command Type=”+” or “-”) Name Length ID Command Type


CR

1 Byte 5

NOTE: 1.

The reply for “Power on” command is the exception for VT2405LED-1 and VT3205LED. It’s 0x322B0D ( 2+).

2.

When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex 0x38 0x30 0x32 0x73 0x24 0x30 0x37 0x36 0x0D

Reply (Hex Format) Name Length

Hex 0x34

ID

0x30 0x32

Command Type

0x2B

CR

0x0D

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex 0x38 0x30 0x32 0x73 0x24 0x31 0x37 0x36 0x0D 35


Hex 0x34

ID

0x30 0x32

Command Type

0x2D

CR

0x0D

Set-function table Set Function Length ID Command Type

(ASCII)

Command Value Range

Code (ASCII) Code (Hex) (Three ASCII bytes) Power on/ off (standby) Input Select Contrast Brightness Sharpness Color mode Sound Bass Treble Balance Picture Size OSD language Power lock Volume Mute Button lock 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 s s s s s s s s s s s s s s s s !

“ .

/ 0 # $ % ) 1 2 4 5 6 8 21 22 23 24 25 29 2D 2E 2F 30 31 32 34 35 36 38

Comments

000: STBY 001: ON 000: TV 001: AV 003: YPbPr 004: HDMI 014: HDMI2 024: HDMI3 034: HDMI4 006: VGA1 007: OPS 017: SDM 00A: MAIN 000 ~ 100 000 ~ 100 000 ~ 100 000: Normal 001: Warm 002: Cold 000: SRS Off 001: SRS On 000 ~ 100 000 ~ 100 Exclude VT2405-1, and VT3205 1. No need for USB 2. For the case of two more same sources, the 2nd digital is used to indicate the extension.

3. Exclude VT2405-1, and VT3205 (for TV) (for TV) (for TV) 000 ~ 100 000: FULL 001: NORMAL 002: REAL 000: English 001: French 002: Spanish 000: Unlock 001: Lock 000 ~ 100 900: Volume down (-1) 901: Volume up (+1) 000: OFF 001: ON (mute) 000: Unlock 001: Lock (for TV) Sets Balance position (for DS) Extend the value for more supported languages 36

Menu lock Number Key Pad 8 8 8 Remote Control 8 Restore default Date:Year Date: Month Date: Day Time: Hour Time: Min Time: Sec 8 8 8 8 8 8 8 s s s s s s s s s s s V V W W W ~ V > @ A B 7E 56 56 56 57 57 57 3E 40 41 42 000: Unlock 001: Lock 000~009 000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/EXIT 000: Disable 001: Enable (for TV) 000 Y17~Y99 M01~M12 D01~D31 H00~H23 M00~M59 S00~S59

Disable:

HDTV.

RCU has no effect on HDTV.

Enabled:

RCU controls the HDTV. This is the power up default on the Rests HDTV to factory setting Last 2 digits (20)17~(20)99 2 digits 2 digits 24-hr format. 2 digits.

2 digits 2 digits 37

NOTE: 1. Behavior at lock modes Lock Mode

Button Lock MENU Lock POWER Lock Remote control disable

Behavior

1. Lock all buttons on the front panel and RCU, except for “Power”.

2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc.

1. Lock “MENU’ key of front panel and RCU.

2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.

1. Lock “POWER” key on the front and RCU. 2. The SET_POWER on/off should be workable via RS232, but does not mean the POWER lock will be released under this case.

3. Can not be unlocked by reset in OSD setting.

4. Will auto AC power-on in power-lock 5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15min.

Lock the RCU keys, but keep the front panel buttons workable.

2. Set Date example

Date: 2017-3/15 Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”) Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”) Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)

3. Set Time example

Time: 16:27:59 Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”) Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”) Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”) 38

8.3.2 Get-Function Listing

The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000

Get-Function description: Length:

Total Byte of Message excluding “CR”.

TV/DS ID

Identification for each of TV/DS (01~98; default is 01).

Command Type

Identify command type, “g” (0x67h): Get Command “r” (0x72h): Valid command Reply “-“ (0x2Dh): Invalid command Reply

Command: Value[1~3]:

Function command code: One byte ASCII code.

Three bytes ASCII that defines the value.

CR

0x0D

Get-Function format Send: (Command Type=”g”) Name Length ID Command Type



1 Byte 5 1 Byte 1 Byte 1 Byte 1 Byte 6 7

NOTE:

Get “Power STBY status” is the exception for VT2405LED-1 and VT3205LED.

8 9

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID Command Type Command Value1 Value2 Value3 CR

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes order 1 2~3 4 5 6 7 8 9

NOTE:

The reply for “Power STBY status” command is the exception for VT2405LED-1 and V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000).

39

If the Command is Not valid, Command Type=”-“

Name Length ID Command Type CR

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte Bytes order 1 2~3 4 5

Example1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.

Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex 0x38 0x30 0x35 0x67 0x62 0x30 0x30 0x30 0x0D


Hex 0x38

ID

0x30 0x35

Command Type

0x72


0x62 0x30 0x36 0x37 0x0D

Example2: Get Brightness from TV-05 , but the Brightness command ID is error and it is NOT in the command table.

Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex 0x38 0x30 0x35 0x67 0XD3 0x30 0x30 0x30 0x0D


Hex 0x34

ID

0x30 0x35

Command Type

0x2D

CR

0x0D 40

Get-Function table Get Function Length ID Command Type

(ASCII) Get-Contrast Get- Brightness Get- Sharpness Get-Color 8 8 8 8 g g g g Get-Volume Get-Mute 8 8 g g 8 g

Command Response Range

Code (ASCII) Code (Hex) (Three ASCII bytes) a b 61 62 000 ~ 100 000 ~ 100 c d f g j 63 64 66 67 6A 000 ~ 100 000 ~ 100 000 ~ 100 000: Off 001: On (muted) 000~ Get-Input select Get-Power status: ON/ STBY Get-Remote control Get-Power lock Get-Button lock Get-Menu lock Get-ACK Get-Power on/off log 8 8 8 8 8 8 8 8 8 g g g g g g g g g l n o p q z 1 2 2 6C 6E 6F 70 71 7A 31 32 32 001: ON 000: STBY 000: Disable 001: Enable 000: Unlock 001: Lock 000: Unlock 001: Lock 000: Unlock 001: Lock 000 000 (See below example) Y00~Y00 M00~M00

Comments

See Set-function table Exclude VT2405-1, and VT3205 Gets RCU mode status This command is used to test the communication link For specific models only Last 2 digits (20)17~(20)99 2 digits Get-Date: Year Get-Date: Month Get-Date: Day Get-Time: Hour Get-Time: Min Get-Time: Sec Get-Device name Get-MAC ad dress Get-RS232 version 8 8 8 8 8 8 8 g g g g g g g 2 3 3 3 4 5 6 32 33 33 33 34 35 36 D00~M00 H00~H00 M00~M00 S00~S00 000 000 (see below example) 000 (see below example) 2 digits 24-hr format. 2 digits 2 digits 2 digits For the model with LAN Version 0.0.1~9.9.9

41

NOTE: 1. Time log data is replied as 6 sequential strings in following order.

#1: Previous power-on date (month/ day) #2: Previous power-on time (hour/ min) #3: Previous power-off date (month/ day) #4: Previous power-off time (hour/ min) #5: Last power-on date (month/day) #6: Last power-on time (hour/ min)

2. Time log data definition Value 1

On/ Off indicator 0: Off 1: On

Value 2

Month code Hour code

Value 3

Day code Minute code

Hex code (in hex) = Original data (in dec) + 20 Date & Time

0 11 12 13 14 15 1 2 3 4 5 6 7 8 9 10

Code (ASCII)

space 1 2 3 4 5 !

“ # $ ’ ( % & ) 0

Code (Hex)

20 31 32 33 34 35 21 22 23 24 25 26 27 28 29 30

Date & Time

16 27 28 29 30 31 17 18 19 20 21 22 23 24 25 26

Code (ASCII)

6 G H I P Q 7 8 9 @ A B C D E F

Code (Hex)

36 47 48 49 50 51 37 38 39 40 41 42 43 44 45 46

Date & Time

32 43 44 45 46 47 33 34 35 36 37 38 39 40 41 42

Code (ASCII)

R c d f e g S T U V W X ` Y a b

Code (Hex)

52 63 64 65 66 67 53 54 55 56 57 58 59 60 61 62

Date & Time

48 49 50 51 52 53 54 55 56 57 58 59 i p r q w x y t s u v

Code (ASCII)

h

Code (Hex)

68 69 70 71 72 73 74 75 76 77 78 79 Month: 1~12 Day: 1~31 Hour: 00~23 Min: 00~59 42

3. Time log data example

Assumed the power-on/off record of display#01 as below 2014-8/31 08:00 On 2014-8/31 22:00 Off 2014-9/1 10:30 On 2014-9/1 11:00 To send “GET-Time log” command Send: 0x 38 30 31 67 31 30 30 30 0D Reply: #1 0x 38 30 31 72 3101 08 31 0D (On 8/31) #2 #3 #4 #5 #6 0x 38 30 31 72 3101 08 00 0D (On 08:00) 0x 38 30 31 72 3100 08 31 0D (Off 8/31) 0x 38 30 31 72 3100 22 00 0D (Off 22:00) 0x 38 30 31 72 3101 09 01 0D (On 9/1) 0x 38 30 31 72 3101 10 30 0D (On 10:30)

4. Get Date example

Assumed the current date of display#01 as below Date: 2017-3/15 Send: x 38 30 31 67 32 59 30 30 0D (Get Date:Year) Reply: x 38 30 31 72 32 59 31 37 0D (“Y17”) Send: x 38 30 31 67 32 4D 30 30 0D (Get Date:Month) Reply: x 38 30 31 72 32 4D 30 33 0D (“M03”) Send: x 38 30 31 67 32 44 30 30 0D (Get Date:Day) Reply: x 38 30 31 72 32 44 31 35 0D (“D15”)

5. Get Time example

Assumed the current time of display#01 as below Time: 16:27:59 Send: x 38 30 31 67 33 48 30 30 0D (Get Time:Hour) Reply: x 38 30 31 72 33 48 31 36 0D (“H16”) Send: x 38 30 31 67 33 4D 30 30 0D (Get Time:Min) Reply: x 38 30 31 72 33 4D 32 37 0D (“M27”) Send: x 38 30 31 67 33 53 30 30 0D (Get Time:Sec) Reply: x 38 30 31 72 33 53 35 39 0D (“S59”) 43

6. Get Device Name example

Assumed the device name is CDE-5500 Send: x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: #1 x 38 30 31 72 34 43 44 45 0D (“C” “D” “E”) #2 x 38 30 31 72 34 2D 35 35 0D (“-” “5” “5”) #3 x 38 30 31 72 34 30 30 00 0D (“0” “0” “(NULL)”) #4 x 38 30 31 72 34 00 00 00 0D (“(NULL)” “(NULL)” “(NULL)”) Assumed the device name is “NMP-302 #1” Send: x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: #1 x 38 30 31 72 34 4E 4D 50 0D (“N” “M” “P”) #2 x 38 30 31 72 34 2D 33 30 0D (“-” “3” “0”) #3 x 38 30 31 72 34 32 20 23 0D (“2” “(SPACE)” “#”) #4 x 38 30 31 72 34 31 00 00 0D (“1” “(NULL)” “(NULL)”)

7. Get MAC address example

Assumed the MAC address is 00:11:22:aa:bb:cc Send: x 38 30 31 67 35 30 30 30 0D (Get MAC add) Reply: #1 x 38 30 31 72 35 00 11 22 0D (“00” “11” “22”) #2 x 38 30 31 72 35 aa bb cc 0D (“aa” “bb” “cc”)

8. Get RS232 version example

Assumed the version is 3.0.1 Send: x 38 30 31 67 36 30 30 30 0D (Get RS232 version) Reply: x 38 30 31 72 36 33 30 31 0D (“301”) 44

9. LAN Control

a. Please have the LAN port (RJ45) connected with appropriate setting b. Follow the same command set as RS232 c. This function is available for the host under the same intranet only, but not internet.

d. The LAN control through slot-in PC is not supported 45

Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller.

NOTE:

You will need the product serial number.

Country/Region Website Australia New Zealand www.viewsonic.com.au

Canada www.viewsonic.com

T= Telephone C = CHAT ONLINE AUS= 1800 880 818 NZ= 0800 008 822 T= 1-866-463-4775 Email [email protected]

[email protected]

Europe Hong Kong www.viewsoniceurope.com http://www.viewsoniceurope.com/eu/support/call-desk/ www.hk.viewsonic.com

T= 852 3102 2900 [email protected]

India www.in.viewsonic.com

T= 1800 419 0959 [email protected]

Korea ap.viewsonic.com/kr/ T= 080 333 2131 [email protected]

Latin America www.viewsonic.com/la/ C= http://www.viewsonic.com/la/ soporte/servicio-tecnico [email protected]

Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Macau www.hk.viewsonic.com

T= 853-2840-3687 [email protected]

Middle East Puerto Rico & Virgin Islands Singapore/ Malaysia/ Thailand South Africa ap.viewsonic.com/me/ www.viewsonic.com

www.ap.viewsonic.com

ap.viewsonic.com/za/ Contact your reseller T= 1-800-688-6688 (English) C = http://www.viewsonic.com/ la/soporte/servicio-tecnico T= 65 6461 6044 [email protected]

[email protected]

[email protected]

[email protected]

Contact your reseller [email protected]

United States www.viewsonic.com

T= 1-800-688-6688 [email protected]

46

Limited Warranty

ViewSonic ® Smart White Board What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.

b. Any damage of the product due to shipment.

c. Removal or installation of the product.

d. Causes external to the product, such as electrical power fluctuations or failure.

e. Use of supplies or parts not meeting ViewSonic’s specifications.

f. Normal wear and tear.

g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to Customer Support page). You will need to provide your product's serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

47

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer.

The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found in www.

viewsoniceurope.com under Support/Warranty Information.

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Mexico Limited Warranty

ViewSonic ® Smart White Board What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.

b. Any damage of the product due to shipment.

c. Causes external to the product, such as electrical power fluctuations or failure.

d. Use of supplies or parts not meeting ViewSonic's specifications.

e. Normal wear and tear.

f. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product's serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records Product Name: _____________________________ Model Number: _________________________________ Document Number: _________________________ Serial Number: _________________________________ Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N) If so, what date does warranty expire? _______________ 1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.

Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: [email protected]

Villahermosa:

Compumantenimietnos Garantizados, S.A. de C.V.

AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: [email protected]

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE.

Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: [email protected]

Chihuahua

Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih.

Tel: 4136954 E-Mail: [email protected]

Distrito Federal:

QPLUS, S.A. de C.V.

Av. Coyoacán 931 Col. Del Valle 03100, México, D.F.

Tel: 01(52)55-50-00-27-35 E-Mail: [email protected]

Guerrero Acapulco

GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627

MERIDA:

ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: [email protected]

Tijuana:

STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembre Tijuana, Mexico

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: [email protected]

Cuernavaca

Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: [email protected]

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.

Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: [email protected]

Monterrey:

Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: [email protected]

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V.

Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. [email protected]

FOR USA SUPPORT:

ViewSonic Corporation 10 Pointe Dr. Suite 200. Brea, CA. 92821, UY.S.A

Tel: 800-688-6688 E-Mail: http://www.viewsonic.com

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