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Device Manager Installation and Upgrade Guide
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Table of Contents
Chapter 1 Introduction
Chapter 2 System requirements
Chapter 3 SQL database installation and setup
Chapter 4 Device Manager installation and setup
Chapter 5 Local Device Agent
Device Manager i
ii Installation and Upgrade Guide
1 Introduction
Introduction
Intended audience
This document is for IT professionals, and non-IT personnel with knowledge of database installation and configuration.
Intended use
This document provides instructions on how to install Device Manager, and configure this application to an internal or external database.
This document includes instructions on installing and configuring Microsoft SQL Server Enterprise and Express editions. Follow these instructions if you prefer to use Device Manager with an external database. This document is not intended to replace the official documentation for Microsoft SQL. For more information, refer to the documentation in the Microsoft website.
Conventions
The following conventions may be used in this guide: • Menu items and buttons appear in they appear on the screen.
• Document titles appear in
italics
.
bold text
.
• Screen, text box, and drop-down menu titles are spelled and punctuated exactly as • Text or commands that a user needs to enter are displayed as text in a different font or in a text box as shown in these examples: 1. On the command line, enter net stop program 2. Create a batch file that includes these commands: net stop program gbak -rep -user PROGRAMLOG.FBK
• Icons are used to draw your attention to certain pieces of information. Examples: This is a NOTE icon. This indicates information that is useful to know.
This is a CAUTION icon. This indicates important information that you need to know, including such things as data loss if the procedure is not done properly.
Device Manager 1-1
Introduction
This is a TIP icon. It indicates a small but useful piece of practical, non-essential information.
Assumptions
Depending on your system setup and preference, you can configure Device Manager with an internal or external database.
You can only configure Device Manager with one database.
Firebird
This internal database is embedded with the application, and will be installed in the same computer as the application.
Microsoft SQL
This external database is installed and set up before installing the application.
There is only one database administrator that will access the database locally.
Prerequisites
• Microsoft .NET Core 2.2.6
• .NET Core installation prerequisite: Microsoft Visual C++ Redistributable for Visual Studio 2015.
• .NET Core is included in the installer package. For .NET Core to work properly, your system must have all the latest Windows updates.
• Internal database: Embedded Firebird • External database: Microsoft SQL Server • The following versions are supported: • SQL Server 2017 • SQL Server 2016 • SQL Server 2014 • SQL Server 2012 • SQL Server 2008 R2 • Determine the SQL Server edition to install, based on your needs: • Enterprise • Standard • Express This free edition has lower memory capacity compared to the Enterprise or Standard editions, with a maximum database size of 10 GB.
1-2 Installation and Upgrade Guide
Introduction
• For more information on the different Microsoft SQL Server editions, go to the Microsoft website.
• For more information on supported operating systems and browsers, and hardware configuration, see
System requirements
.
Installation checklist
Depending on your database preference, refer to the following chapters in this document:
Database type
Embedded Firebird (internal database)
Chapters
Device Manager installation and setup
Since the embedded Firebird database will be used, you do not need to install and set up Microsoft SQL Server and SQL Server Management Studio.
Microsoft SQL (external database)
1.
2.
SQL database installation and setup Device Manager installation and setup Device Manager 1-3
2 System requirements
System requirements
Supported operating systems
• Windows 10 • Windows 8.1
• Windows 7 • Windows Server 2019 • Windows Server 2016 • Windows Server 2012 R2 • Windows Server 2012 • Windows Server 2008 R2 You may encounter issues when you install Device Manager in Windows Server 2008 R2. Make sure that: • .NET Framework 4.6.1 is included in Windows updates.
• Windows Server 2008 R2 SP1 is used.
• Microsoft Visual C++ Redistributable for Visual Studio 2015 Update 3 is installed.
• After installing Device Manager, restart your computer.
Supported browsers
• Google Chrome 52 or later • Microsoft Internet Explorer 11 • Microsoft Edge for Windows • Firefox 53 or later • Safari
Standard configuration hardware requirements
Recommended hardware Number of supported devices
• 4 GB RAM • 2 cores (physical) • 1.5 GHz CPU Up to 100 devices • 6 GB RAM • 4 cores (physical) • 3.6 GHz CPU Up to 300 devices
Database
Internal Internal or external
Device Manager 2-1
System requirements
Recommended hardware Number of supported devices
• 32 GB RAM • 8 cores • 2.2 GHz CPU • 1000 Mbps gigabit Ethernet adapter Up to 10,000 devices
Database
External
2-2 Installation and Upgrade Guide
3 SQL database installation and setup
SQL database installation and setup
Installing SQL Server Express edition
This section describes how to install Microsoft SQL Server Express edition. For more information, refer to official Microsoft documentation. If you are installing Microsoft SQL Server Enterprise edition, then go to the next section.
Steps and details may vary depending on the SQL Server version.
1 2 3 4 5
Run the installer.
Select the Basic option.
Read the license terms, and then select
Accept
.
Review or specify the installation location, and then select
Install
.
When the installation completes, select
Install SSMS
.
Installing SQL Server Enterprise edition
This section describes how to install Microsoft SQL Server Enterprise edition. For more information, refer to official Microsoft documentation. If you are installing Microsoft SQL Server Express edition, then go to the previous section.
Make sure that your product key is available.
Steps and details may vary depending on the SQL Server version.
1 2 3 4 5
Run the installer.
Select
Installation
>
New SQL Server stand-alone installation or add features to an existing installation
, and then follow the instructions.
When Install Rules completes, select
Next
.
Ignore any warnings that may appear.
Select
Enter the product key
, provide the information, and then select
Next
.
Review the instance configuration details, and then select
Next
.
• Accept the default instance.
Device Manager 3-1
SQL database installation and setup
6
• Select
Named instance
, and then provide the information.
In Database Engine Configuration, do the following: a) Select an Authentication Mode: • •
Windows authentication mode Mixed Mode (SQL Server authentication and Windows authentication)
Specify a password for the SQL Server system administrator.
b) Manage the SQL Server administrator accounts:
7 8
• To add the active user currently logged onto the computer, select
Add Current User
.
• To add a different user, select
Add
.
• To remove, select an entry from the list, and then select
Remove
.
c) Select
Next
.
In Ready to Install, review your settings, and then select
Install
.
When the installation completes, select
Next
>
Close
.
In SQL Server Installation Center, select
Install SQL Server Management Tools
, and then go to the next section.
Installing SQL Server Management Studio
Manage your SQL database permissions with SQL Server Management Studio (SSMS). For more information, refer to official Microsoft documentation.
1 2 3
Run the installer.
Select
Install
.
When the installation completes, select
Restart
.
If there is no Restart option, then manually restart your computer.
Configure SQL Server with SSMS
Before installing Device Manager, you need to create a user and set up server authentication in SSMS to manage the SQL Server database instance. You will need this information later to connect Device Manager to the SQL database.
Selecting a database instance
1
Run SSMS.
3-2 Installation and Upgrade Guide
SQL database installation and setup
2 3 4
In Server name, select
Browse for more
.
In Database Engine, select a database instance.
If you have more than one database instance, then make sure to select the correct instance for Device Manager.
Select
OK
.
Setting up authentication
Make sure that SSMS is running.
4 5 6 7 8 1 2 3
In SSMS Object Explorer, expand the database object, and then go to
Security
>
Logins
.
Right-click
NT AUTHORITY\SYSTEM
, and then select
Properties
.
Select
Server Roles
>
dbcreator
.
The dbcreator role should be associated with a user account, which Device Manager will use to connect to the database. Public should be selected by default. If that account is a domain user account, refer to
Adding a domain user
.
Select
OK
.
Right-click on the database instance, and then select
Properties
.
Select
Security
.
In Server authentication, select either
Windows Authentication mode
or
SQL Server and Windows Authentication mode
, and then select
OK
.
Restart the SQL Server database service.
a) In Windows, select
Start
, and then search for the Services app.
b) In Services, search for SQL Server.
c) Right-click on the service, and then select
Restart
.
Adding a domain user
Make sure that SSMS is running.
1 2
In SSMS Object Explorer, expand the database object, and then select
Security
.
Right-click
Logins
, and then select
New Login
.
Device Manager 3-3
SQL database installation and setup
3 4
In Login - New, go to
General
, and then select
Windows authentication
>
Search
.
a) In Select User or Group, select
Advanced
.
b) In Select User, Service Account, or Group, select
Locations
.
c) In Locations, select
Entire Directory
>
OK
.
d) Select
Find Now
.
e) In Search results, select a user account, and then select account is added, and then select
OK
.
The selected domain user is specified in Login - New.
OK
.
f) In Select User, Service Account, or Group, verify that the correct user In Login - New, go to
Server Roles
, and then select
dbcreator
.
Public is selected by default. Keep this selection.
5
Select
OK
.
3-4 Installation and Upgrade Guide
4 Device Manager installation and setup
Device Manager installation and setup
Installing Device Manager
If you plan to use the Device Manager application with an external database, make sure that SQL Server and SSMS are installed and configured before you install the application.
1 2 3 4 5
Run the installer.
Review the license agreement, and then select
Accept
.
Review or specify the installation location, and then select
Next
.
Review your settings, and then select
Install
.
If previously stored files are detected, then select an option: • Select • Select
Yes No
to use configuration files from the previous installation, such as AuditLogs, DeviceUser, and Certificate.
to replace the previous configuration files with new ones.
When the installation completes, select
Next
.
Take note of the default login information.
6
Select
Finish
to restart your computer immediately, or you can restart later.
If you prefer, you can specify to create a desktop shortcut. This shortcut opens Device Manager in your default browser.
Firewall configuration
After installing Device Manager, make sure that the following ports are accessible:
Device
Destination Port Number
80
Protocol Description
Device home page 161 162 TCP (HTTP) UDP (SNMP) SNMP To request data from a device To request SNMP Trap data from a device
Device Manager 4-1
Device Manager installation and setup
Destination Port Number
443 9000 9090 9091
Protocol Description
TCP (HTTPS) TCP TCP (HTTP) TCP (HTTPS) TCP Device secure home page Computer with local USB agent To request data from a device To request data from a device 9100 To send a firmware upgrade PRESCRIBE command to a device, enable the Raw Port option on the Device Operation panel
Device Manager
Destination Port Number
800-899 9191 9292 9595
Protocol Description
TCP (HTTP) TCP (HTTP) TCP (HTTPS) TCP (HTTP) To request the firmware files from the Device Manager server by a device Device Manager web page Device Manager secure web page To manage internal Device Manager operations • After installing Device Manager, make sure that ports 9191 and 9292 have been added.
• If you intend to use Device Manager in a private network environment, then change your Firewall settings to private.
External Server
Check the following ports only if the database and Device Manager are installed on separate computers.
Destination Port Number
25 1433
Protocol Description
TCP (SMTP) TCP Simple Mail Transfer Protocol (SMTP) port Microsoft SQL database server default port
4-2 Installation and Upgrade Guide
Device Manager installation and setup
Upgrading Device Manager
Some recommendations before upgrading: • Apart from your current system, set up a parallel environment for the upgrade, to have a fail-safe and to test the upgrade integrity.
• Back up all current data and user information in the Device Manager database • Consult a project manager to have a plan, considering the risks, resources, and impact to your organization
1 2 3 4 5
Run the installer.
Review the license agreement, and then select
Accept
.
Select
Upgrade
.
When the upgrade completes, select
Next
.
To restart, select
Yes
>
Finish
.
• After restarting the computer, make sure that the Device Manager service is running and firewall Inbound Rules are in place.
• Before starting Device manager, make sure to clear the browser cache.
• To retain current data, make sure to select the same database as the previous version.
Connecting Device Manager to the database
1
Open Device Manager.
• Double-click the desktop shortcut.
• Open a supported browser, and then go to https://localhost:9292/.
2 3
Review the license agreement, and then select
Accept & continue
.
Review the privacy policy for data collection, select a participation option, and then select
Apply
.
4
Depending on your system setup and preference, select a database type:
Internal database
The embedded Firebird database is used with Device Manager.
External database
The Microsoft SQL database is used with Device Manager.
a.
b.
Specify the database server details.
Select
Test Connection
.
Device Manager 4-3
Device Manager installation and setup
Review the results and if necessary, modify the server details. If a Test Connection error appears, then refer to
Troubleshooting SQL connection error
.
5 6
Select
OK
.
Verify the connection settings: a) Go to
System
>
System Settings
>
Database Connection
.
b) Depending on your database type, confirm the following:
Database type
Internal database External database
Settings
Server: (local) Port number: 0 Depending on your database server information, make sure that Server, Port number, User ID, and Password are correct.
Troubleshooting SQL connection error
A connection error between your SQL Server and Device Manager application may be due to certain permission or environment settings.
1
In SSMS, make sure that the Remote connections setting is enabled.
a) In SSMS Object Explorer, right-click your database server instance, and then select the next step.
Properties
.
b) In Server Properties, select to this server is selected.
Connections
.
c) In Remote server connections, make sure that Allow remote connections In Device Manager, repeat Test Connection. If the problem persists, then go to
2
Check the port and SQL browser service.
a) In TCP/IP Properties, go to
IP Addresses
>
IP1
, and then take note of the TCP Port.
b) Open that port in Firewall, and confirm that it is not blocked.
c) In Windows, open Computer Management, and then go to
Services and Applications
>
Services
.
d) Search for the SQL Server Browser service, and make sure that Status is Running and Startup Type is Automatic.
• Double-click
SQL Server Browser
, and then in Startup Type, select
Automatic
.
• If Service status is not Running, then select
Start
>
OK
.
e) Right-click contact support.
SQL Server Browser
, and then select
Restart
.
In Device Manager, repeat Test Connection. If the problem persists, then
4-4 Installation and Upgrade Guide
Device Manager installation and setup
Making a domain user a local administrator
Use Windows Computer Management to provide local administrator rights to a user in your domain.
1
In Computer Management, go to
System Tools
>
Local Users and Groups
>
Groups
, and then double-click
Administrators
.
2
Select
Add
.
a) In Select Users, Computers, Service Accounts, or Groups, select
Advanced
.
b) In From this location, verify that your domain location is correct.
If necessary, select
Locations
, and then browse for the correct domain.
c) Select
Find Now
.
d) In Search results, select a target domain user, and then select added, and then select
OK
.
OK
.
e) In Enter the object names to select, verify that the correct domain user is
3 4
In Members, verify that the correct domain user is added, and then select
OK
.
Restart Device Manager.
Use Windows Local Group Policy Editor to manage administrator approval mode.
1.
2.
In Local Group Policy Editor, go to
Computer Configuration Windows Settings
>
Security Settings
>
Local Policies
> >
Security Options
.
Double-click
User Account Control: Run all administrators in Admin Approval Mode
, and then review the setting. Disabling this setting reduces the security of your computer.
Additional configuration items
In Device Manager: • Review your security settings in
System
>
Security
.
• Configure SMTP settings for sending messages and notifications in
System
>
SMTP
.
• Manage notifications and reports in
Notifications
.
• Change the password by selecting the option from the user icon. If you are logging into a remote server or have configured security settings to require login for a local device installation, then change the administrator password.
Device Manager 4-5
5 Local Device Agent
Local Device Agent
Install the Local Device Agent (LDA) application on each host computer with a USB connected device. This allows Device Manager to discover these devices. Before installing LDA, make sure that: • .NET Framework v4.0 or later is installed.
For more information, go to the Microsoft website.
• In Device Manager, the device is removed from the list.
• The device is connected to the host computer with a USB cable.
• The host computer is restarted.
Disabling Status Monitor
If you plan to access a device that is connected to a host computer through USB cable, then you must disable Status Monitor.
1
Depending on your printer driver status, do the following:
Status
Printer driver is installed
Actions a.
Make sure that the latest version is installed.
b.
c.
In Control Panel, select
Devices and Printers
.
Right-click your device, and then select
Printing preferences
.
Go to
Advanced
>
Status Monitor
notifications is disabled.
, and then make sure that Enables event If the Status Monitor option is disabled, then go to the next step.
Printer driver needs to be installed Make sure that you have the latest version of the installer.
a.
b.
Run the installer.
• In Express Install, make sure that Status Monitor is not selected.
• In Custom Install, make sure that Status Monitor is not included in Products to Install.
Follow the instructions.
For more information, refer to the
Printer Driver User Guide
.
Device Manager 5-1
Local Device Agent
2
Verify that Status Monitor is disabled.
a) In Windows, run Task Manager.
b) From any application, send a print job.
You can send a print job with a blank page.
c) After sending a print job, go to Task Manager, and make sure that Status Monitor does not appear in
Processes
>
Apps
.
If disabled, then the Status Monitor window does not appear.
If the window appears, then go to
Settings
>
Notifications
, and then disable event notification.
Installing LDA
In each host computer with a USB-connected device, do the following:
1 2 3
In Device Manager, go to
Devices
>
List
>
More
>
Download the local agent
.
Save and extract the package.
Run the installer.
You may need to allow the installer to make changes to your computer.
4 5 6 7
Review or modify the Destination folder, and then select
Next
.
Confirm the settings, and then select
Install
.
Review the results, and then select
Close
.
Make sure that LDA is running.
In Task Manager, go to
Processes
>
Background processes
, and then search for LDAService.
Discovering USB-connected devices
After installing LDA in host computers with USB-connected devices, you can add these devices in Device Manager.
Before adding a USB-connected device, make sure that: • Status Monitor is disabled in the host computer.
• You have the IP address or host name of the host computer.
• The device is not in sleep mode.
1 2 3
In Device Manager, go to
Devices
>
List
>
Add devices
>
Add devices now
.
In Discovery mode, select
By IP address or host name
.
In Target, specify the IP address or host name of the computer with the USB connected device.
5-2 Installation and Upgrade Guide
Local Device Agent
4 5
Review or modify other settings, and then select
Run
.
Review the results. If necessary, resolve any issues before repeating the process.
In Device list, confirm that the device has been added.
For USB-connected devices listed in Device Manager: • You cannot edit the location and communication settings.
• You cannot open the device home page.
• In the host computer, make sure that LDAService is running and Status Monitor is disabled.
Device Manager 5-3
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D M I GKDEN1 7 0.20
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Key Features
- Centralized management of all KYOCERA devices on your network
- Remote monitoring and management of devices
- Automated firmware updates
- Device status alerts
- Usage tracking
- Security management
- Easy-to-use interface
- Flexible reporting options
- Scalable to meet the needs of any size organization
Related manuals
Frequently Answers and Questions
What are the benefits of using Device Manager?
How do I install Device Manager?
How much does Device Manager cost?
What are the system requirements for Device Manager?
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